submitted | available | document details (if available) | source link |
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June 07 2017 | M0201AAA.book CB1042 Acrobat Distiller 15.0 (Windows) |
various | users manual part 3 | Users Manual | 1.96 MiB | June 07 2017 |
Fan Kit Installing CAP Ls Two Angled Mounng Brackets Four M8x16 ange-head screws Six M6-1.0 x 14mm screws One Hybrid Fiber Splice Box NOTE: Install a CAP L that has a Fan Kit horizontally. Figure 7-9. CAP L with Fan Kit and with Power Supply / Hybrid Fiber Mounting Kit Follow the steps in "(Optional) Ground the CAP L on page 110 if grounding is required in your locality or if you prefer to ground the CAP L. 8 One Wall Mounng Bracket M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 105 Installing CAP Ls Wall Mount a CAP L Using a 240W AC/DC Power Supply Kit (PN 7775087-00) OAP Vdc Power connector Local Power Jumper cable 48V, 240W AC/DC Power Supply Unit with Juncon Box OAP Close-Coupled Power Supply Mounng Kit Figure 7-10. CAP L with a Power Supply / Hybrid Fiber Mounting Kit 1 Refer to and observe all cautions listed in "Mounting Cautions on page 95. 2 Refer to "Determine the CAP L Mounting Site on page 90 to determine the mounting location, which must be able to support the weight and dimensions of the CAP L. 3 Refer to "Mounting Orientation on page 93 to determine the mounting orientation of the CAP L. Follow the steps in "Unpack and Inspect the CAP L and Optional Accessories on page 96. Table 7-8 lists the 240W AC/DC Power Supply Kit components. 4 Table 7-8. 240W AC/DC Power Supply Kit Components (PN 7775087-00) Quantity Part Number 1 2 1 1 4 6 4 7771350 7771351 7774061 7774356 100762-1 100901-50 M6-1.0 x 14mm screws 100907-126 Component Wall Mounting Bracket Angled Mounting Brackets Local Power Jumper Cable Assembly 48V, 240W AC/DC Power Supply Unit with Junction Box M8x16 flange-head screws ION-E Series Hardware Installation Guide Page 106 M0201AA June 2017 CommScope, Inc. Installing CAP Ls 5 Assemble the 240W AC/DC Power Supply Kit. a Attach the Local Power Jumper Cable Assembly (PN 7774061) to the AC/DC Power Supply Junction Box (PN 7774356). b Use the four screws (PN 100907-126) to attach the 240W AC/DC Power Supply assembly to the Wall Mounting Bracket (PN 7771350). 6 Use the six M6-1.0 x 14mm screws (PN 100901-50) to attach the two Angled Mounting Brackets
(PN 7771351) to the back of the CAP L chassis. Refer to one of the following figures for the location of the corresponding six M6-1.0 mounting taps:
CAP L, no Fan KitFigure 7-11 CAP L with Fan KitFigure 7-12 on page 108. 7 Use the four M8x16 flange-head screws (PN 100762-1) to attach the assembled 240W AC/DC Power Supply Kit and Wall Mounting Bracket to the Angled Mounting Brackets that you attached to the CAP L in Step 6. Two Angled Mounng Brackets Four M8x16 ange-head screws Six M6-1.0 x 14mm screws 48V, 240W AC/DC Power Supply Unit with Juncon Box Four screws Local Power Jumper Cable Assembly Figure 7-11. CAP L (No Fan Kit) with 240W AC/DC Power Supply Kit One Wall Mounng Bracket M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 107 Installing CAP Ls Fan Kit Two Angled Mounng Brackets Four M8x16 ange-head screws Six M6-1.0 x 14mm screws Four screws One Wall Mounng Bracket 48V, 240W AC/DC Power Supply Unit with Juncon Box Local Power Jumper Cable Assembly Figure 7-12. CAP L with Fan Kit and with 240W AC/DC Power Supply Kit Follow the steps in "(Optional) Ground the CAP L on page 110 if grounding is required in your locality or if you prefer to ground the CAP L. 8 ION-E Series Hardware Installation Guide Page 108 M0201AA June 2017 CommScope, Inc. Ceiling Mount a CAP L Installing CAP Ls 1 Only a CAP L with a Fan Kit can be ceiling mounted. Do not ceiling mount a CAP L that does not have a Fan Kit attached to it. Follow the steps in "Unpack and Inspect the CAP L and Optional Accessories on page 96. 2 Refer to and observe all cautions listed in "Mounting Cautions on page 95. 3 Refer to "Determine the CAP L Mounting Site on page 90 to determine the mounting location, which must be able to support the weight and dimensions of the CAP L. 4 Refer to the following graphic for spacing requirements. Install below ceiling grid only WiFi 3m min 2m min i t e n b a C l a t e M Collocated UAPs (MIMO) 3m min 5 CAP WiFi CAT 6A CAN/TEN MM/SM Fiber Follow the steps in one of the following sections that apply to securing the desired mounting bracket to the CAP L:
"Wall Mount a CAP L Using a Flat Mounting Bracket Kit (PN 7774353-00) on page 97
"Wall Mount a CAP L Using a Power Supply / Hybrid Fiber Mounting Kit (PN 7774354-00) on page 100
"Wall Mount a CAP L Using a 240W AC/DC Power Supply Kit (PN 7775087-00) on page 106 6 Use four 5/16-inch or M8 lag screws (or whatever screw type is appropriate for the material to which the CAP L is to mounted on) to mount the CAP L to the ceiling. Follow the steps in "(Optional) Ground the CAP L on page 110 if grounding is required in your locality or if you prefer to ground the CAP L. 7 M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 109 Installing CAP Ls
(Optional) Ground the CAP L NOTE:
The CAP L is equipped with a green grounding screw located on the back of the unit; however, grounding is not necessary. CAP Ls are classified as low-voltage devices and do not have internal power supplies. CommScope recommends checking your local and national electrical codes to determine if grounding is a requirement. Follow the steps below to ground the OPA only if grounding is required in your locality or if the installation plans require the CAP L be grounded. The different CAP L installation procedures will tell you when to ground the CAP L. 1 Obtain a length of #18 AWG (1.00 mm) insulated stranded copper wire for use as a chassis-grounding wire. 2 Terminate one end of the wire with a ring terminal. Locate the chassis-ground stud at the rear of the CAP L enclosure. 4 Remove the Keps nut from the chassis-ground stud. 5 Attach the ring end of the wire to the chassis ground stud, as shown below. 6 Use the Keps nut removed in Step 4 to secure the ground wire to the chassis-ground stud. 7 Route the free end of the chassis grounding wire to an approved (per local code or practice) earth ground source. Ground stud 3 ION-E Series Hardware Installation Guide Page 110 M0201AA June 2017 CommScope, Inc. Installing CAP Ls Connect the CAP L Cables The type of cables used and how the CAP L connects into the system is dependent on the CAP L type. Follow the cabling instructions that apply to the unit type that you are installing.
"Cable a CAP L with an Optical Fiber Interface on page 111
"Cable a CAP L with a Copper Interface and Power over Category 6A Cable on page 114
"Cable a CAP L with a Copper Interface and Power over Ethernet on page 116 Figure 7-13 identifies the connectors on a CAP L with an Optical Fiber Interface; corresponding cables and connectors are shown. Cable a CAP L with an Optical Fiber Interface CAUTION! Do not remove caps from any of the connectors until instructed to do so. ANT 1 ANT 2 Figure 7-13. Connectors on a CAP L with an Optical Fiber Interface Vdc Power connector Auxiliary port Opcal Port 1 Opcal Port 2 M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 111 1 2 3 Installing CAP Ls Connect the CAP L ANT 1 and/or ANT 2 connector to a passive RF antenna. a Obtain 50 coaxial cables that are of sufficient length to reach from the CAP L to the passive antenna. The end of the 50 coaxial cable that will connect to the ANT connector can be either a push-pull connector or a threaded connector. Install the passive antennas according to the manufacturers installation instructions. If connecting both ANT connectors, you will connect the CAP L to either two separate external passive antennas or to two ports on a cross-polarized dual antenna. Each connector supports two RF bands (see Table 7-9). b Table 7-9. Mapping Frequency Bands to Antennas Frequency Band Band Combination Antenna Port 17E and 23 AWS1700 / LTE2300 AWS1700 / LTE2300 17E and 23 GSM1800 / UMTS2100 / LTE2600 18 and 26 GSM1800 / UMTS2100 / LTE2600 21 and 26 17E and 19 AWS1700 / PCS1900 AWS1700 / PCS1900 17E and 19 1 2 1 2 1 2 c Is there a dust cap on ANT 1/2 that needs to be removed?
d Connect the passive multi-band antenna to the ANT 1 or ANT 2 connector using coaxial cable with the least amount of loss possible. If the 50 coaxial cable has a push-pull connector, make sure the cable is seated firmly in the ANT 1 or ANT 2 connector. If the 50 coaxial cable has a threaded connector, torque the connector 5 N-m (3.69 ft-lb). Do not over-tighten the connector. Connect the other end of the 50 coaxial cable to the passive antenna installed in Step b on page 112. If necessary, repeat Step 1 on page 112 to connect a 50 coaxial cable to the other ANT connector. Connect the Optical Port 1 connector as appropriate for this installation. a Obtain Single Mode Fiber (SMF) or Multi Mode Fiber (MMF) that is of sufficient length to reach from the CAP L to the ION-E CAN/TEN. [when would you use SM vs. MM?]
b Remove the dust cap from the Optical Port 1 connector and the connectors on the SM or MM fiber. Follow the local cleaning technique to clean Optical Port 1. d Clean the connectors on the SMF or MMF following the fiber suppliers recommendations. Connect one end of the SMF or MMF to the Optical Port 1 connector and the other end to [to what EXACTLY does the other end of the cable connect on the CAN/TEN or junction box?]
e e c UNRESOLVED:
If Opt 1 can connect to the ION-E CAN/TEN or to a local Hybrid Fiber Junction Box to provide the main signal and power interface, when does optical transport occur over Single Mode
(SM) or Multi Mode (MM) fiber? We need to identify what type of cable to use, and does the customer supply the cable or does it ship with the CAP L?
ION-E Series Hardware Installation Guide Page 112 M0201AA June 2017 CommScope, Inc. 4 If appropriate for this installation, connect the Optical Port 2 connector. a Raise the lever on the EMI/IP67 cap on Optical Port 2 connector and remove the cap. b Remove the caps from the connectors on the SM or MM fiber. Follow the local cleaning technique to clean Optical Port 2. d Clean the connectors on the SMF or MMF following the fiber suppliers recommendations. Connect one end of the SMF or MMF to the Optical Port 2 connector and the other end to [to what EXACTLY does the other end of the cable connect on the CAN/TEN or junction box?]
e c Installing CAP Ls UNRESOLVED:
If Opt 2 can connect to a local Hybrid Fiber Junction Box or a cascaded CAP L to provide the main signal and power interface, when does optical transport occur over Single Mode (SM) or Multi Mode (MM) fiber? We need to identify what type of cable to use, and does the customer supply the cable or does it ship with the CAP L?
Connect the Auxiliary connector as appropriate for this installation. a Raise the lever on the EMI/IP67 cap on the Auxiliary connector and remove the cap. UNRESOLVED:
AUX port can connect to external Ethernet devices such as WiFi and IP cameras. What type of cable do you use for each? Cabling is via the appropriate CAT cable for the protocol; this model supports an 1000 BASE-T and 802.3at Class 3 PoE (minimum) Ethernet connection. We need to identify what type of cable to use, and does the customer supply the cable or does it ship with the CAP L?
UNRESOLVED:
Verify that maximum attached cable length is 3 meters (9.8 feet). UNRESOLVED:
UNRESOLVED:
a To what does the other end of the cable connect to on external Ethernet devices such as WiFi and IP cameras?
Connect the Vdc Power connector as appropriate for this installation. Find the Local Power Jumper Cable Assembly that was shipped with the mounting kit. b Connect the four-pin connector to the Vdc Power connector on the CAP L. The CAP L is powered on as soon as you connect the Local Power Jumper Cable Assembly to a power source; see "Powering a CAP L on page 82. Spec stated that this model can connect to a local or external power supply, or to a Hybrid Fiber Junction Box, is the power cable the same for all three options? For each option, to what does the power cable connect?
5 6 M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 113 Installing CAP Ls Cable a CAP L with a Copper Interface and Power over Category 6A Cable Figure 7-14 identifies the connectors on a CAP L with a Copper Interface that is powered over Category 6A cable; corresponding cables and connectors are shown. Auxiliary port ANT 1 ANT 2 Opcal Port 2 Vdc Power connector Opcal Port 1 b Figure 7-14. Connectors on a CAP L with a Copper Interface Powered over Category 6A Cable Connect the CAP L ANT 1 and/or ANT 2 connector to a passive RF antenna. a Obtain 50 coaxial cables that are of sufficient length to reach from the CAP L to the passive antenna. The end of the 50 coaxial cable that will connect to the ANT connector can be either a push-pull connector or a threaded connector. Install the passive antennas according to the manufacturers installation instructions. If connecting both ANT connectors, you will connect the CAP L to either two separate external passive antennas or to two ports on a cross-polarized dual antenna. Each connector supports two RF bands (see Table 7-2 on page 77). Is there a dust cap on ANT 1/2 that needs to be removed?
d Connect the passive multi-band antenna to the ANT 1 or ANT 2 connector using coaxial cable with the least amount of loss possible. If the 50 coaxial cable has a push-pull connector, make sure the cable is seated firmly in the ANT 1 or ANT 2 connector. If the 50 coaxial cable has a threaded connector, torque the connector 5 N-m (3.69 ft-lb). Do not over-tighten the connector. Connect the other end of the 50 coaxial cable to the passive antenna installed in Step b on page 114. If necessary, repeat Step 1 on page 114 to connect a 50 coaxial cable to the other ANT connector. e c 1 2 ION-E Series Hardware Installation Guide Page 114 M0201AA June 2017 CommScope, Inc. 3 Connect the Optical Port 1 connector as appropriate for this installation. a Obtain Single Mode Fiber (SMF) or Multi Mode Fiber (MMF) that is of sufficient length to reach from the CAP L to the ION-E CAN/TEN. [when would you use SM vs. MM?]
b Remove the dust cap from the Optical Port 1 connector and the connectors on the SM or MM fiber. Follow the local cleaning technique to clean Optical Port 1. d Clean the connectors on the SMF or MMF following the fiber suppliers recommendations. Connect one end of the SMF or MMF to the Optical Port 1 connector and the other end to [to what EXACTLY does the other end of the cable connect on the CAN/TEN or junction box?]
Installing CAP Ls e c UNRESOLVED:
Opt 1 connects to the ION-E CAN/TEN to provide the main signal and power interface. We need to identify what type of cable to use, and does the customer supply the cable or does it ship with the CAP L?
NOTE:
4 The Optical Port 2 connector is plugged as it is not used in this configuration. Connect the Auxiliary connector as appropriate for this installation. a Raise the lever on the EMI/IP67 cap on the Auxiliary connector and remove the cap. UNRESOLVED:
The AUX port provides a cascade connection to additional local power or CAP L, or provides a connection to external Ethernet devices such as WiFi and IP cameras. Spec stated that cabling is via the appropriate CAT cable for installed unit protocolwhat cable type(s) are supported for each unit type to which it can connect?
UNRESOLVED:
Verify that maximum attached cable length is 3 meters (9.8 feet). UNRESOLVED:
5 To what does the other end of the cable connect to on external Ethernet devices such as WiFi and IP cameras?
Connect the Vdc Power connector as appropriate for this installation. Find the Local Power Jumper Cable Assembly that was shipped with the mounting kit. b Connect the four-pin connector to the Vdc Power connector on the CAP L. The CAP L is powered on as soon as you connect the Local Power Jumper Cable Assembly to a power source; see "Powering a CAP L on page 82. a UNRESOLVED:
Spec stated that this model can connect to a local or external power supply, for each option, to what does the power cable connect?
M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 115 Installing CAP Ls Cable a CAP L with a Copper Interface and Power over Ethernet Figure 7-15 identifies the connectors on a CAP L with an Optical Fiber Interface; corresponding cables and connectors are shown. Auxiliary port ANT 1 ANT 2 Opcal Port 2 Opcal Port 1 Vdc Power connector b Figure 7-15. Connectors on a CAP L with a Copper Interface Connect the CAP L ANT 1 and/or ANT 2 connector to a passive RF antenna. a Obtain 50 coaxial cables that are of sufficient length to reach from the CAP L to the passive antenna. The end of the 50 coaxial cable that will connect to the ANT connector can be either a push-pull connector or a threaded connector. Install the passive antennas according to the manufacturers installation instructions. If connecting both ANT connectors, you will connect the CAP L to either two separate external passive antennas or to two ports on a cross-polarized dual antenna. Each connector supports two RF bands (see Table 7-2 on page 77). Is there a dust cap on ANT 1/2 that needs to be removed?
d Connect the passive multi-band antenna to the ANT 1 or ANT 2 connector using coaxial cable with the least amount of loss possible. If the 50 coaxial cable has a push-pull connector, make sure the cable is seated firmly in the ANT 1 or ANT 2 connector. If the 50 coaxial cable has a threaded connector, torque the connector 5 N-m (3.69 ft-lb). Do not over-tighten the connector. Connect the other end of the 50 coaxial cable to the passive antenna installed in Step b on page 116. If necessary, repeat Step 1 on page 116 to connect a 50 coaxial cable to the other ANT connector. e c 1 2 ION-E Series Hardware Installation Guide Page 116 M0201AA June 2017 CommScope, Inc. NOTE:
The Power connector and the Optical Port 2 connector are plugged as they are not used in this configuration. 3 Use CAT6A cable to connect the Optical Port 1 connector to the PoE. UNRESOLVED:
Not really sure what to the PoE means. Installing CAP Ls UNRESOLVED:
To what does the other end of the CAT6A cable connect?
Connect the Auxiliary connector as appropriate for this installation. 4 UNRESOLVED:
Is the AUX connector capped during shipment? If yes, state to remove dust cap? If tool required, need to know what that tool is. UNRESOLVED:
The AUX port provides a connection to external Ethernet devices such as WiFi and IP cameras. Spec stated that cabling is via the appropriate CAT cable for installed unit protocolwhat cable type(s) are supported for each unit type to which it can connect?
UNRESOLVED:
Verify that maximum attached cable length is 3 meters (9.8 feet). UNRESOLVED:
To what does the other end of the cable connect to on external Ethernet devices such as WiFi and IP cameras?
M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 117 Cascading CAP Ls CASCADING CAP LS A second CAP L can be cascaded from a primary CAP L (the CAP L connected directly to the CAN/TEN). Limitations for cascaded CAP Ls are listed below. There can be only two CAP Ls in a cascade. The cascaded unit must use the same transport type (Copper or Optical). The cascaded CAP L must get its power through the DC connector (either from a local supply or hybrid fiber); power over the CAT cable to the cascaded unit is not supported. Use of the AUX ports in a cascaded system is limited as follows:
For Copper, use only the AUX port on the cascaded CAP L. For Optical, use only one of the AUX ports, which can be on either the primary or cascaded CAP L. The total 320MHz RF bandwidth is shared between the two cascaded units, but can be shared unevenly;
that is, with more bandwidth going to either the primary or cascaded CAP L. After the primary CAP L powers up, the secondary CAP L will be discovered and power up on its own; for information on how a CAP L powers up, see "Powering a CAP L on page 82. ION-E Series Hardware Installation Guide Page 118 M0201AA June 2017 CommScope, Inc. CAP L Maintenance CAP L MAINTENANCE The following sections tell you how to remove a CAP L from mounting brackets, and provides preventative maintenance. Should you need to remove the CAP L from the ceiling mount, do the following:
1 While holding the CAP L with both hands, press both release slides inward towards the CAP L. Remove a CAP L from a Ceiling Mount Release slide Release slide View when looking up at UAP in a ceiling mount 2 Press the red power switch button on the CAP L to shut it down. The red button must be pressed BEFORE disconnecting the Cat6A cables. The blue LED will turn off when the unit shuts down. The CAP L may also be shutdown via software prior to disconnecting the cables. 3 Unplug the CAP L cables. If a ground wire is installed, loosen the grounding screw and remove the ground wire. 4 M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 119 CAP L Maintenance Remove a CAP L from a Wall Mount Should you need to remove the CAP L from the wall mount, do the following:
1 While securely supporting the CAP L, press both releases inward towards the CAP L. Wall Bracket Release tab 2 Press the red power switch button on the CAP L to shut it down. The red button must be pressed BEFORE disconnecting the Cat6A cables. The blue LED will turn off when the unit shuts down. The CAP L may also be shutdown via software prior to disconnecting the cables. 3 Unplug the CAP L cables. If a ground wire is installed, loosen the grounding screw and remove the ground wire. 4 ION-E Series Hardware Installation Guide Page 120 M0201AA June 2017 CommScope, Inc. Preventative CAP L Maintenance The CAP L does not require preventative maintenance measures. However, checking the cleanliness of the unit and its componentsparticularly the heat sink/fansat regularly-scheduled intervals is recommended. Avoid applying too much pressure when using a vacuum or other method, as this can damage the fan bearings and shorten the lifespan of the fans. You will need to remove the CAP L from its mounting to access the fans its bottom; see "Remove a CAP L from a Ceiling Mount on page 119. CAP L Maintenance Boom of an Access Point Unit
(UAP is shown) Fan Fan M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 121 CAP L Specifications CAP L SPECIFICATIONS CAP L Output Specifications UNRESOLVED:
The information in this section is lifted from UAP - I do not know how much actually applies to the CAP L Nominal passband gain per band:
Le gain nominal en bande passante Rated mean output power per band 380 MHz - 512 MHz La puissance moyenne de sortie par bande 380 MHz - 512 MHz Rated mean output power per band >608 MHz La puissance moyenne de sortie par bande >608 MHz Maximum combined mean power in mid bands 608-1000 MHz Puissance moy-enne combine maximale dans les bandes moyennes 608-1000 MHz Maximum combined mean power in high bands 1395-2700 MHz Puissance moy-enne combine maximale dans les bandes moyennes 1395-2700 MHz Input / Output Impedance Les impdances d'entre et de sortie, et
+18 dBm
+21 dBm
+21 dBm The Manufacturer's rated output power for this equipment is the composite power in a band. For situations when multiple carrier signals are present, the power per carrier is reduced. For example, two carriers in a band will each have 3 dB less power than a single carrier in a band. This is important where the output signal is radiated and can cause interference to adjacent band users. This power reduction is to be by means of gain reduction and not by an attenuator at the output of the device. La puissance de sortie nominale du fabricant pour cet equipement est la puissance composite dans une bande. Pour les situations ou plusieurs porteuses sont presentes, la puissance par porteuse est reduite. Par exemple, deux porteuses d'une bande auront chacun 3 dB de puissance inferieure a celle d'une seule porteuse dans une bande. Ceci est important lorsque le signal de sortie est rayonne et peut causer des interferences aux utilisateurs de bandes adjacentes. Cette reduction de puissance doit etre realisee par reduction de gain et non par un attenuateur en sortie du dispositif. ION-E Series Hardware Installation Guide Page 122 M0201AA June 2017 CommScope, Inc. CAP L Bandwidth Specifications CAP L Specifications UNRESOLVED:
The information in this section is lifted from UAP - I do not know how much actually applies to the CAP L ION-E supports a variety of bands in the 380 to 2700 MHz range. The frequencies and bandwidths listed in the following table, for example, represent the nominal bandwidth specifications for Canada in the North America region. MHz MHz Nominal bandwidth (MHz) La largeur de bande nominale 406.1 450 728 746 768 851 869 1930 2110 2620 430 470 746 756 776 869 894 1995 2155 2690 24 20 18 10 8 18 25 65 45 70 M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 123 CAP L Specifications ION-E Series Hardware Installation Guide Page 124 M0201AA June 2017 CommScope, Inc. DCCS GLOBAL TECHNICAL SUPPORT Chapter Topics 8 Page Contacting DCCS Global Technical Support.......................................................................................................................................................126 Telephone Helplines.....................................................................................................................................................................................126 Online Support..............................................................................................................................................................................................126 DCCS Technical Training ....................................................................................................................................................................................127 Accessing ION-E Series User Documentation.................................................................................................................................................... 128 Hardware to Software Mapping Information....................................................................................................................................................129 This chapter tells you how to contact the CommScope Distributed Coverage and Capacity Solutions (DCCS) Technical Support, find out what ION-E training classes are offered, how to access the ION-E user documentation, and how to map supported ION-E software releases to ION-E hardware. M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 125 Contacting DCCS Global Technical Support 24x7 Telephone Helplines CONTACTING DCCS GLOBAL TECHNICAL SUPPORT The following sections tell you how to contact the CommScope Distributed Coverage and Capacity Solutions
(DCCS) Technical Support team. Support is available 7 days a week, 24 hours a day. Use the following Helpline telephone numbers to get live support, 24 hours a day:
+1 888-297-6433 (Toll free for U.S. and Canada) EMEA 8:00-17:00 (UTC +1) + 800 73732837 (Toll free for parts of EMEA and Australia)
+ 49 909969333 (Toll charge incurred) Calls to an EMEA Helpline outside of the 8:00 to 17:00 time frame will be forwarded to the 24x7 Helpline. To go to the CommScope DCCS Support Request web site from which you can initiate a Technical Support ticket, do one of the following:
Scan the QR Code to the right. If viewing this document online as a PDF, click on the following URL link:
http://www.commscope.com/wisupport Enter the preceding URL into your web browser, and then press ENTER on your keyboard. Online Support ION-E Series Hardware Installation Guide Page 126 M0201AA June 2017 CommScope, Inc. DCCS Technical Training DCCS TECHNICAL TRAINING 1 To access training on the online CommScope DAS and Small Cell Institute, do one of the following:
Scan the QR Code to the right. If viewing this document online as a PDF, click on the following URL link. http://www.commscopetraining.com/courses/dassc/
Enter the preceding URL into your web browser, and then press ENTER on your keyboard. 2 Review the courses listed in separate course panels; for further information on a course, click its Full details button. Instructor-led courses are conducted in North America and Europe. Before choosing a course, please verify the region. 3 To view the course schedule and register, click Course Registration at the top of the course page; this opens the Partner Learning Center Login page. If you have an account, enter your Username and Password, and then click Login. (Click on the Reset Password link if you do not have your login information.) If you don't have an account, click on the Create New User Account link under the Login button, and follow the prompts. Once you have logged in, you will see a list of available class dates. Click the date you prefer and select the Enroll or Register Now button to enroll. Follow the prompts through the payment process. Click either the Available Training or Calendar tab to view other training courses. For training related questions, please contact the CommScope DAS and Small Cell Institute at one of the following emails, as appropriate for your location:
Americas: DASTrainingUS@CommScope.com DASTrainingEMEA@CommScope.com EMEA:
4 5 M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 127 Accessing ION-E Series User Documentation 1 ACCESSING ION-E SERIES USER DOCUMENTATION Scan the QR Code to the right to go directly to the CommScope DCCS Customer Portal, where you can access the DCCS user documentation. Alternatively, you can go to the following web address to access the portal:
https://www.mycommscope.com 2 Access to the Customer Portal requires a user account and password. On the Sign In page, do one of the following:
If you have an account, enter your Email address and Password, and then click Sign In. If you dont have an account, click New user registration, and follow the prompts. Click DCCS to open the site. Select your site, and then click on a product link to open the product page. Click on the title of any document to open it. 3 4 5 ION-E Series Hardware Installation Guide Page 128 M0201AA June 2017 CommScope, Inc. Hardware to Software Mapping Information HARDWARE TO SOFTWARE MAPPING INFORMATION Scan the QR Code to the right to view or download the minimum software requirements for each of the DCCS hardware modules. Alternatively, you can go to the following web address to access the portal:
http://www.commscope.com/collateral/DCCS_HW_SW_Mapping/
Click on a document link to open it or right click on the link and select the Save target as option from the contextual menu. 1 2 M0201AA June 2017 CommScope, Inc. ION-E Series Hardware Installation Guide Page 129 Hardware to Software Mapping Information ION-E Series Hardware Installation Guide Page 130 M0201AA June 2017 CommScope, Inc.
This product uses the FCC Data API but is not endorsed or certified by the FCC