| submitted | available | document details (if available) | source link |
|---|---|---|---|
| November 27 2014 | November 27 2014 | Xfinity TG1682G/CT Telephony Gateway User's Guide Bob Schultz, ARRIS Global Knowledge Systems QuarkXPress(R) 8.1 |
| various | Users Manual | Users Manual | 3.93 MiB | November 27 2014 |
Xnity TG1682 Telephony Gateway Users Guide Get ready to experience the Internets express lane! Whether youre checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Xnity TG1682 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone ser -
vice and both wired and wireless connectivity. It also supports a Lithi um-Ion bat-
tery backup to provide continued telephone service during power outages. The Xnity Telephony Gateway provides four Ethernet connections for use as the hub of your home/ofce Local Area Network (LAN). The Xnity Telephony Gateway also provides 802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition, the Xnity Telephony Gateway provides for up to two sepa-
rate lines of telephone service and Digital Enhanced Cordless Telecommunications
(DECT) funtionality to allow using cordless telphones within the home. The Tele-
phony Gateway also offers integrated MoCA 2.0 home networking providing Inter-
net access and transfer of multimedia content between devices over coaxial cable in the home. Installation is simple and your cable company will provide assistance to you for any special requirements. The links below provide more detailed instructions. Safety Requirements Getting Started Battery Installation and Removal Installing and Connecting Your Telephony Gateway Conguring Your Ethernet Connection Using the Telephony Gateway Troubleshooting Glossary Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-
thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-
ited. ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (ARRIS). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notication of such revision or change. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of mer-
chantability and tness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without no-
tice. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending. Release 16 Standard 1.6 November 2014 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Safety Requirements These Telephony Gateways comply with the applicable requirements for perform-
ance, construction, labeling, and information when used as outlined below:
CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualied personnel only!
CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway. CAUTION Risk of explosion Replacing the battery with an incorrect type, heating a battery above 75C, or incinerating a battery, can cause product failure and a risk of re or battery explosion. Do not dispose of in re. Recycle or dispose of used batteries responsibly and in accordance with local ordinances. The Telephony Gateway is designed to be connected directly to a telephone. Connecting the Telephony Gateway to the homes existing tele phone wiring should only be performed by a professional in staller. Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocu tion. Xnity TG1682 Telephony Gateway Users Guide 3 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Do not use spray cleaners or aerosols on the Telephony Gateway. The product shall be cleaned using only a damp, lint-free, cloth. No sol-
vents or cleaning agents shall be used. Avoid using and/or connecting the equipment during an electri cal storm, to avoid risk of electrocution. Do not use the telephone to report a gas leak in the vicinity of the leak. Do not locate the equipment within 6 feet (1.9 m) of a ame or ignition source (i.e. heat registers, space heaters, replaces, etc.). Use only power supply and power cord included with the equip ment. Equipment should be installed near the power outlet and should be easily accessible. The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical in-
stallation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV instal lation equipotential bonding requirements are specied in IEC 60728-11, Cable networks for television signals, sound signals and interac-
tive services, Part 11: Safety. This equipment is in tended to be installed in accordance with the requirements of IEC 60728-11 for safe operation. If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, spe cial attention should be given that the installation is in accor dance with IEC 60728-11, in particular Annex B and Figure B.4. In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conver sion) on the AC, RF, Ethernet and Phone lines. When the Telephony Gateway is connected to a local computer through Eth-
ernet cables, the computer must be proper ly grounded to the building/res-
idence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufac-
turers specications. Xnity TG1682 Telephony Gateway Users Guide 4 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Ensure proper ventillation. Position the Telephony Gateway so that air ows freely around it and the ventillation holes on the unit are not blocked. Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in ac-
cordance with the instructions, may cause harmful interference to radio communi-
cations. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the fol-
lowing measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Warning: Changes or modications to this equipment not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncon-
trolled environment. This equipment should be installed and operated with mini-
mum distance of 7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other an-
tenna or transmitter. Xnity TG1682 Telephony Gateway Users Guide 5 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Getting Started About Your New Telephony Gateway The Xnity TG1682 Telephony Gateway is DOCSIS compliant with the following fea-
tures:
Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems. Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connec-
tions; both can be used simultaneously Flexibility: provides two independent lines of telephone service as well as high speed data Compatibility:
Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your cable company) Telephony services: PacketCable 2.0 compliant DECT support for CAT-iq 2.0 compliant DECT 6.0 hardware with multi line calling capabilities (if offered by your cable company) The TG1682 provides:
Wireless 802.11a/b/g/n/ac connectivity Four Ethernet ports for connections to non-wireless devices Up to two lines of telephone service with Digital Enhanced Cordless Telecom-
munications (DECT) funtionality Integrated MoCA 2.0 home networking DOCSIS 3.0 compliant with Li-Ion backup battery Two USB host ports (future support for external USB devices) Xnity TG1682 Telephony Gateway Users Guide 6 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Whats in the Box?
Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing. Telephony Gateway Power Cord Quick Installation Guide End User License Agreement Items You Need If you are installing the Telephony Gateway yourself, make sure you have the fol-
low ing items on hand before continuing:
Telephony Gateway package: see Whats in the Box? for a list of items in the package. Coaxial cable (coax): as shown in the image to the left, this is a round cable with a connector on each end. It is the same kind of wire used to con-
nect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-
on connectors are best for use with your Telephony Gateway. The coax should be long enough to reach from your Telephony Gateway to the near-
est cable outlet. Note: For best performance, use high-quality RG-6 type coax cable and mini-
mize or eliminate splitters between the cable jack and the Telephony Gateway. Phone Cable: as shown in the image to the left, this is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores. Splitter (optional): provides an extra cable connection by splitting a sin-
gle outlet into two. You may need a splitter if you have a TV already con-
nected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter. Xnity TG1682 Telephony Gateway Users Guide 7 Coax Cable Phone Cable Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Ethernet Cable Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Ethernet Cable(s): as shown in the image to the left, this is a Category 5e
(CAT5e) straight-through cable for connecting computers to the Gateway. Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this in-
formation carefully. Contact your cable company if you have any ques tions. Getting Service Before trying to use your new Telephony Gateway, contact your local cable company to establish an Internet account and telephone service. When you call, have the fol lowing information ready:
the Telephony Gateway serial number and cable MAC addresses of the unit
(printed on the back panel of the Telephony Gateway) the model number of the Telephony Gateway (printed on the bottom panel of the Telephony Gateway) If the Telephony Gateway was provided by your cable company, they already have the required information. In addition, you should ask your cable company the following questions:
Do you have any special system requirements or les that I need to down-
load after I am connected?
When can I start using my Telephony Gateway?
Do I need a user ID or password to access the Internet or my e-mail?
Will my phone number(s) change?
What new calling features will I have and how do I use them?
Xnity TG1682 Telephony Gateway Users Guide 8 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet System Requirements The Telephony Gateway operates with most computers. The following describes re-
quirements for each operating system; see the documentation for your system for details on enabling and conguring networking. To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company. Telephone service requires that the cable company has Pack-
etCable support. Recommended Hardware The following hardware conguration is recommended. Computers not meeting this conguration can still work with the TG1682, but may not be able to make maxi-
mum use of TG1682 throughput. CPU: P4, 3GHz or faster RAM: 1GB or greater Hard drive: 7200 RPM or faster Ethernet: Gig-E (1000BaseT) Windows Windows XP, Windows Vista, Windows 7, or Windows 8. A supported Ethernet or wireless LAN connection must be available. MacOS System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Xnity TG1682 Telephony Gateway Users Guide 9 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet About this Manual Model Number This manual covers the Xnity TG1682 Telephony Gateway. The model number is on the label afxed to the bottom of the Telephony Gateway. See the image at the left. What About Security?
Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet usersincluding the need to maintain a reasonably secure system. While no system is 100% secure, you can use the fol-
lowing tips to enhance your systems security:
Keep the operating system of your computer or laptop updated with the lat-
est security patches. Run the system update utility at least weekly. Keep your email program updated with the latest security patches. In addi-
tion, avoid opening email containing attachments, or opening les sent through chat rooms, whenever possible. Install a virus checker and keep it updated. Avoid providing web or le-sharing services over your Telephony Gateway. Besides certain vulnerability problems, most cable companies prohibit run-
ning servers on consumer-level accounts and may suspend your account for violating your terms of service. Use the cable companys mail servers for sending email. Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Crimi-
nals can take advantage of open proxies to hide their identity when break-
ing into other computers or sending spam. If you have an open proxy, your ca ble company may suspend your account to protect the rest of the net-
work. If you use the wireless LAN, make sure you enable wireless security on the Telephony Gateway (for the same reasons that you should run only secured proxies). See Conguring Your Wireless Connection. Xnity TG1682 Telephony Gateway Users Guide 10 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Ethernet Cable Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Tele-
phony Gateway. The following will help you decide which is best for you:
Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. Note:
To connect more than four computers to the TG1682 through the Ether-
net ports, you need an Ethernet hub (available at computer retail ers). The Telephony Gateway comes with one 4-foot (1.2m) Ethernet cable (the connec-
tors look like wide telephone connectors); you can purchase more cables if neces-
sary at a computer retailer. If you are connecting the Telephony Gateway directly to a computer, or to an Ethernet hub or broadband router with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gi-
gabit Ethernet (Gig-E), not regular CAT5 cable Wireless Wireless access lets you connect additional (wireless-capable) devices to Telephony Gateway. The 802.11 wireless LAN standard allows one or more computers to ac-
cess the TG1682 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. You can use the wireless connection if your computer has a built-in or af-
termarket plug-in wireless adapter. To learn more about which wireless hardware works best with your com puter, see your computer dealer. Note:
Both If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect ve or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Xnity TG1682 Telephony Gateway Users Guide 11 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Basic Backup Battery (black) Battery Installation and Removal The TG1682 Telephony Gateway supports a Lithium-Ion backup battery to provide continued telephone service during power outages. The battery backup is not in-
tended to take the place of AC power. Note:
For safety and regulatory purposes, batteries are shipped outside of the Telephony Gateway and must be installed. The TG1682 supports the following battery models:
Basic backup battery provides up to 4 hours of backup time, depend-
ing on your Telephony Gateway model and usage. It may be light grey or black. Basic Battery Installation and Replacement Extended backup battery provides up to 8 hours of backup time, de-
pending on model and usage. It has a strap between the battery guides. This is the standard battery for the TG1682. Extended Battery Installation and Replacement Basic Backup Battery (grey) Your cable company may include a backup battery with your Telephony Gateway. You can order batteries at www.arrsimodemsite.com Extended Backup Battery Xnity TG1682 Telephony Gateway Users Guide 12 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Latch End Basic Battery Installation and Replacement This model of the Telephony Gateway supports backup batteries to provide contin-
ued telephone service during power outages. The battery backup is not intended to take the place of AC power. Use this procedure to install and to replace the backup battery. 1 Press down and pull back on the latch holding the battery door (on the bot-
tom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place. CAUTION Risk of equipment damage Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. 2 Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay. The diagram on the left shows the proper orientation. Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without signicant force. Line up the guides on the battery with the slots in the battery bay. Battery Slots Battery Guides Xnity TG1682 Telephony Gateway Users Guide 13 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Battery Compartment 3 Push the battery pack into the bay until it seats into place. If you are tak-
ing the battery out of the Telephony Gateway, position your nger in the battery opening area and use leverage to dislodge the battery while pulling it straight back. Note: The Telephony Gateway will not begin operating until you apply AC power. 4 Replace the door. To do so, place the hinge tab of the battery door into the receiver slot inside the Telephony Gateway battery compartment on the opposite end of the battery opening. Rotate the door toward the unit until the latch snaps back into place. Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordi-
nances. Hinge Tab Receiver Slot Xnity TG1682 Telephony Gateway Users Guide 14 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Extended Battery Installation and Replacement Latch End Use this procedure to install or replace the backup battery. 1 Press down and pull back on the latch holding the battery door (on the bot-
tom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place. CAUTION Risk of equipment damage Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. Battery Slots Battery Pull Strap 2 Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay. The diagram on the left shows the proper orientation. Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without signicant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery. WRONG WRONG RIGHT Battery Guides Xnity TG1682 Telephony Gateway Users Guide 15 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Battery Compartment 3 Push the battery pack into the bay until it latches into place. If you are taking the battery out of the Telephony Gateway, use the battery pull strap to dislodge the battery. Note: The Telephony Gateway will not begin operating until you apply AC power. 4 Replace the door. To do so, place the tab of the battery door into the slot in-
side the Telephony Gateway battery compartment. Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place. Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordi-
nances. Hinge Tab Receiver Slot Xnity TG1682 Telephony Gateway Users Guide 16 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Installing and Connecting Your Telephony Gateway Before you start, make sure that:
You have contacted your cable company and veried that they provide data and telephone service using standard DOCSIS technology. You have all the items you need. Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one. If you have ordered service, your cable company should congure the Telephony Gateway automatically. You need only follow the instructions in this section to in-
stall and connect the Telephony Gateway. CAUTION Risk of equipment damage Only qualied installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physi-
cally disconnected at the outside interface box before making any connections. Xnity TG1682 Telephony Gateway Users Guide 17 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet A B C D E F G H I J Front Panel The front of the Telephony Gateway has the following indicators:
A WPS button with indicator light: indicates Wireless Protected Setup (WPS) is active. (Button with light ring is located on top of unit.) B DECT button with indicator light: Pressing the button pages all the regis-
tered handsets. Pressing again cancels paging. Pressing and holding the but-
ton for 15 seconds places the unit in registration mode for handset registration. (Button with light ring is located on top of unit.) Note: The DECT button only works with CAT-iq 2.0 cordless handsets. C Power: indicates whether AC power is available to the unit. D US/DS: indicates upstream and downstream connectivity. E Online: indicates Internet data transmission status. F 2.4 GHz: indicates the status of the 2.4 GHz wireless LAN. G 5 GHz: indicates the status of the 5GHz wireless LAN. H Tel 1: indicates the status of telephone line 1. I Tel 2: indicates the status of telephone line 2. J Battery: indicates the battery status. Xnity TG1682 Telephony Gateway Users Guide 18 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet A B C E F G H Rear Panel The rear of the Telephony Gateway has the following connectors and controls:
A Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. B USB: USB host connectors - future support for external USB devices C Tel 1: connector for the rst phone line. D D Alarm/Tel 2: connector for the second phone line or a home alarm con-
nection. E Ethernet (1 - 4): connectors for use with a computer LAN port. F Cable: connector for the coaxial cable. G MoCA: indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network. H Power: connector for the power cord. Xnity TG1682 Telephony Gateway Users Guide 19 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway:
Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that exten-
sion cords are not required. Is a cable jack available? For best performance, keep the number of split-
ters between the jack and cable drop to a minimum. Each splitter attenuates
(re duces) the signal available to the Telephony Gateway. A large number of split ters can slow down the Internet connection and even affect your tele-
phone service. Can you easily run cables between the Telephony Gateways location and the phones?
If you are connecting devices to the Ethernet ports, can you easily run ca-
bles between the Telephony Gateways location and those devices?
If you want to install the Telephony Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating. How close are your wireless devices? The Telephony Gateway wireless con-
nection range is typically 100200 feet (30m65m). A number of factors can affect connection range, as described below. Desktop mounting instructions Position the Telephony Gateway so that:
air ows freely around it the back faces the nearest wall it will not fall to the oor if bumped or moved the side of the unit are not blocked. Xnity TG1682 Telephony Gateway Users Guide 20 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Cleaning Instructions Clean the Telephony Gateway using only a clean, slightly moistened, cloth. Do not use aerosols in the vicinity of the Telephony Gateway. Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. Increases range:
Raising the unit above the devices (for example, in-
stalling the Telephony Gateway in the upper oor of a multi-story dwelling) Adding a wireless extender to the network Decreases range:
Lowering the unit below the devices (for example, in-
stalling the Telephony Gateway in a basement) Metal or concrete walls between the Telephony Gate-
way and other devices Large metal appliances, aquariums, or metal cabinets between the Telephony Gateway and other devices Interference and RF noise (2.4 GHz wireless phones, microwave ovens, or other wireless networks) Note:
Decreasing the range of your wireless network may be benecial, as long as the decreased range is sufcient for your needs. By limiting your net-
works range, you reduce interference with other networks and make it harder for unwant ed users to nd and connect to your network. Note:
Setting the trasmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Xnity TG1682 Telephony Gateway Users Guide 21 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet A B C E F G H Reset USB D Tel 1 Alarm/Tel2 2 4 Tel 1 3 Ethernet Cable Power Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the homes existing telephone wiring should only be performed by a professional installer. Physical con-
nections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway. 1 Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Telephony Gateways Cable connector (F). Tighten the con-
nections by hand, then tighten an additional 1/8 turn with a wrench. Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway. 2 Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway (H) and insert the power cord into a convenient AC outlet. The Power light on the front of the Telephony Gateway lights up, then ashes once (refer to the LED tables shown in Using the Telephony Gateway). See Troubleshooting if the Power light does not turn on. 3 Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway, (E) and the other end to the Ethernet port on a com puter, hub, or broadband router. Note: If you are connecting to a computer or an Ethernet hub with a cross-
over switch, use a straight-through cable. 4 Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway (C or D). Connect the other end to the telephone. Home Alarm Connection The Alarm port (D) is for use with an analog home alarm system or for a sec-
ond phone line. Only a trained professional (Comcast or alarm installer) should use this port. Xnity TG1682 Telephony Gateway Users Guide 22 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Conguring Your Wireless Connection The TG1682 ships with a secure SSID that is unique for every device. Wi-Fi network information is located on the side panel label. If your computer is equipped with a 802.11a/b/g/n/ac wireless LAN card, you may wish to congure the Telephony Gateways wireless settings. Note:
At a minimum, you should set a login password and set up wire-
less security. Refer to the separate wireless conguration documenta-
tion for complete instructions on conguring your wireless connection. Password Network Names
(SSIDs) Xnity TG1682 Telephony Gateway Users Guide 23 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Conguring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to congure your computers TCP/IP settings. The steps that follow will guide you through setting your computers TCP/IP settings to work with the Telephony Gateway. Requirements Make sure you have the following before attempting to congure your Ethernet con-
nection:
Computer with:
one of: Windows XP, Windows Vista, Windows 7, Windows 8, or MacOS X Ethernet interface Ethernet cable (supplied) IP address, subnet, gateway, and DNS information for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP/IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to congure your Ethernet connection on your operating system. TCP/IP Conguration for Windows XP TCP/IP Conguration for Windows Vista TCP/IP Conguration for Windows 7 or Windows 8 TCP/IP Conguration for MacOS X Xnity TG1682 Telephony Gateway Users Guide 24 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet TCP/IP Conguration for Windows XP Follow these steps to congure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the conguration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must rst install and enable it on your Windows XP system. Refer to Microsoft support materials on Windows XP for installation instructions. Once installed and enabled, follow this same conguration example, but select TCP/IPv6 at the appropriate step. Note:
Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel and double-
click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and as-
sociated network adapters. 2 Double-click the local area connection to be used for your devices network connection. The Local Area Connection Status widow displays. 3 Click Properties. 4 Select TCP/IP by clicking it one time. Then click Properties. 5 Click the General tab. Then click Obtain an IP address automatically and click OK. 6 Click OK to accept the new settings, and OK again to close the Properties window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network. Xnity TG1682 Telephony Gateway Users Guide 25 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet TCP/IP Conguration for Windows Vista Follow these steps to congure the Ethernet interface on a Windows Vista operat-
ing system. 1 Open the Vista Control Panel. 2 Double-click Network and Sharing Center to display the Network and Sharing Center window. 3. Click Manage Network Connections. If promted for a connection, choose Local Area Connection. The Network Connections window displays. 4 Double-click the Local Area Connection to open the Properties window. Note: If Windows requests permission to continue, click Continue. 5 Double-click Internet Protocol Version 4 (TCP/IPv4) to congure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, double-click Inter-
net Protocol Version 6 (TCP/IPv6) to congure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati-
cally and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 7 Click OK to accept the new settings and close the Properties window. Xnity TG1682 Telephony Gateway Users Guide 26 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet TCP/IP Conguration for Windows 7 or Windows 8 Follow these steps to congure the Ethernet interface on a Windows 7 or Windows 8 operating system. 1 Open the Windows Control Panel. 2 Click Network and Internet. 3 Click Network and Sharing Center. 4 Click Local Area Connection to open the Status window. 5 Click Properties to open the Properties window. 6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to congure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Pro-
tocol Version 6 (TCP/IPv6) and click Properties to congure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 7 For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati-
cally and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 8 Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. Xnity TG1682 Telephony Gateway Users Guide 27 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet TCP/IP Conguration for MacOS X Follow these steps to congure the Ethernet interface on a MacOS X operating sys-
tem. 1 Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. 2 Click the Network icon. 3 Choose Automatic from the Location drop-down menu, and Built-in Eth-
ernet from the Show menu. 4 Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. 5 Choose Using DHCP from the Congure IPv4 menu. 6 If necessary, click the Renew DHCP Lease button. 7 Close the System Properties application. TCP/IPv4 conguration is completed. 8 If you are using TCP/IPv6, click Congure IPv6 near the bottom of the pre-
vious window. 9 Choose Automatically from the Congure IPv6 drop-down menu and click OK. 10 Close the System Properties application. Xnity TG1682 Telephony Gateway Users Guide 28 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gate-
way, and covers basic troubleshooting procedures. Setting up Your Computer to Use the Telephony Gateway Indicator Lights for the TG1682 Using the Reset Button Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Xnity TG1682 Telephony Gateway Users Guide 29 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet A B C D E F G H I J Indicator Lights for the TG1682 The Xnity Telephony Gateway has several LED indicator lights to assist in trouble -
shooting. Wiring Problems If the Telephony Gateway begins ashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring the red and green wires may be shorted (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Tele-
phony Gateway, then call a wiring technician for assistance. Patterns: Normal Operation (LAN and Telephone) The following table shows light patterns for the Ethernet, MoCA and wireless LANs, and the telephones, during normal operation. Mode Ethernet
(rear panel) 2.4 GHz/
5 GHz WiFi Tel 1 / Tel 2 MoCA
(rear panel) Green LED On =
Computer with 1 Gbps port connected Amber LED On =
Computer with 100 Mbps/10 Mbps port connected Amber/Green LED Flash = Computer activity Both LEDs Off =
Computer not connected On = WiFi Enabled Off = WiFi Disabled Flash =
Computer Activity On = On-hook Flash = Off-hook Off = disabled On = MoCA enabled Flash = MoCA network device activity/trafc Off = MoCA disabled Off Off On = On-hook Flash = Off-hook Off = disabled Off
(normal operation)
(normal operation)
(normal operation)
(normal operation) AC Power No AC Power Firmware Upgrade Xnity TG1682 Telephony Gateway Users Guide 30 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Patterns: Normal Operation (WAN and Battery) The following table shows light patterns during normal operation. Mode Power US/DS Online Battery AC Power Good On On =
Connected to the Internet Flash = Not connected to the Internet On =
Internet available Off =
Internet not available Flash Off Off On =
Battery good or low Off =
Battery missing Flash =
Battery bad Off =
Battery power Flash =
Battery bad Off Off Off Off On Flash On
(normal operation) No AC Power Bat-
tery In-
stalled No AC Power No Battery Firmware Upgrade Xnity TG1682 Telephony Gateway Users Guide 31 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Patterns: Startup Sequence The following table shows the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below. Power, US/DS, Online Off Telephone 1 Off 2 Off Battery Description Off No power to Modem Flash Flash Flash Flash Power-on Self Test Cable Modem Start Up Sequence Begins On Flash Off Off Retrieving telephone net-
work information On Off Flash Off Retrieving telephone line information On Flash Flash Off Activating telephone service Normal Operation Begins Note:
The US/DS indicator ashes during startup, and turns on when the Tele-
phony Gateway establishes a connection. Xnity TG1682 Telephony Gateway Users Guide 32 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Cable Modem Start Up Sequence US/DS Online Description Slow Flash
(1/second) On
(until Upstream acqusition starts) Fast Flash
(3/second) Off Downstream acqusition in progress Off Downstream acquisition completed Off Upstream acquisition completed On Slow Flash
(during acqusition) On (when modem IP address obtained) Upstream acqusition completed, ready for service Xnity TG1682 Telephony Gateway Users Guide 33 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Using the Reset Button Use the Reset button, on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent acci-
dental resets. The diagram on the left shows the location of the reset button. Resetting the Router to Factory Defaults 2 4 To reset the router to factory defaults, press and hold the Reset but ton on the back of the Telephony Gateway for more than fteen seconds. This restores the wireless setup conguration and router conguration parameters to the factory defaults. You may need to do this if a misconguration has locked out all access. Booting from Battery The TG1682 supports a Boot from Battery feature that allows the Telephony Gate-
way to provide voice service without AC power. To start the TG1682 from its battery, follow these steps:
1 If a battery is already installed in the Telephony Gateway, remove it. 2 Re-insert the battery into the Telephony Gateway (see Battery Installation and Removal for details). 3 Press the Reset button; the Power light should turn on immediately. Reset Button Reset USB Tel 1 Alarm/Tel2 Tel 1 3 Ethernet Cable Power Xnity TG1682 Telephony Gateway Users Guide 34 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Troubleshooting The Telephony Gateway is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in rmly at both ends?
If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. Im not getting on the Internet (all connections). It may take over 30 minutes to establish a connection the rst time you power up your Telephony Gateway, especially when many people are online. Always leave your Telephony Gateway plugged into AC power and connected to the cable system. Check the front panel lights:
The Power and Online lights should be on. If the Power light blinks for more than 30 minutes, call your cable company for assistance. Check your cable connections. Connectors should be tight. The coax cable should not be pinched, kinked, or bent sharplyany of these can cause a break or short in the cable (you may have to replace the cable). If you have one or more splitters between the Telephony Gateway and CATV outlet, re-
move the splitters and connect the Telephony Gateway directly to the out-
let. Proceed to the Ethernet or wireless solutions (next page) if necessary. Xnity TG1682 Telephony Gateway Users Guide 35 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Im not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet cable? Use a straight-through cable for direct connection to a computer; use a cross-over cable for connection to a hub without a cross-over switch. Press the Reset button on the back of the Telephony Gateway. A misconguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults. Im not getting on the Internet. (Wireless) Check the indicator lights (see Using the Telephony Gateway) the WiFi light should be on. Does your connection utility discover your wireless LAN? If you turned off Broadcast SSID you need to manually enter the name of your wireless LAN in the connection utility. Change your security mode to disabled. Enable one of the other security modes as soon as you nd the problem. A misconguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults. My wireless Internet connection stops working sometimes. This is usually caused by interference two common sources are 2.4GHz remote telephones and microwave ovens. If you cannot remove the inter-
fering product, try using a different channel or setting Protected Mode. I can get on the Internet, but everything is slow. If the Web site you are visiting is very popular, that site may be having trou-
ble servicing all the requests. If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the con nec-
tion speed. Other communications on the LAN, or interference with wireless connec-
tions, may slow down your connection. Xnity TG1682 Telephony Gateway Users Guide 36 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet I dont have dial tone when I pick up my phone, why?
In order for telephone service to be functional on the Telephony Gateway, telephone service must have been purchased from the service provider and congured on your Telephony Gateway. The following steps should help in identifying the source of the problem. 1 Is the Power LED lit?
If not, check to make sure the Telephony Gateway is plugged in and the outlet has power. If the LED is lit, go to the next step. 2 Is the Online LED lit?
If not, check the coax connection at the Telephony Gateway and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider. If the Online LED is lit, go to the next step. 3 Is the Telephone (Tel 1 or Tel 2) LED lit?
If not, phone service has not been set up on that line. Contact your service provider. If it is blinking, there is a phone off hook somewhere in the house. Find that phone and hang it up. If it is lit, go to the next step. 4 Is the phone plugged directly into the Telephony Gateway?
Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled Tel 1 for line 1, and Alarm/Tel 2 for line 2. If so, try a different phone. Make sure the new phone is a work-
ing phone. If a known good phone is used and you still dont have dial tone, try a different phone cable. If a new phone and cable do not re-
store dial tone, call your service provider. Xnity TG1682 Telephony Gateway Users Guide 37 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet 5 Is the Telephony Gateway plugged into a wall outlet?
If so, unplug the RJ-11 connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualied wiring technician to correct the house wiring. If you still do not have dial tone, contact your serv-
ice provider. Xnity TG1682 Telephony Gateway Users Guide 38 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Glossary The following is a list of common cable and networking terms. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connec-
tions. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores. CPE Customer Premise Equipment. This is the equipment that is plugged in to the Telephony Gateway; typically a computer or hub. Cross-over An Ethernet cable used to connect two hubs (or a hub and a cable modem) together. Also, some Ethernet hubs may have built-in cross-over on one or more ports (which eliminates the need for a cross-over cable). DHCP DNS Dynamic Host Conguration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a de-
vice connecting to the network. DHCP allows the cable company to con gure your computers networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Xnity TG1682 Telephony Gateway Users Guide 39 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specication. The interoperability stan-
dards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway. Firewall A hardware or software device that prevents unauthorized access to a pri-
vate network from the Internet. The TG1682 provides a built-in rewall. Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. Xnity TG1682 Telephony Gateway Users Guide 40 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Headend The central ofce in an HFC network. The headend houses both video and data equipment. In larger cable networks, a master headend often feeds several remote headends to provide distributed services. HTTP Hub HyperText Transfer Protocol. A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. IP address A number assigned to your computer by your cable company, used to iden-
tify your computer to other systems on the Internet. ISDN LAN LED Integrated Services Digital Network. A digital telephony standard that pro-
vides communication speeds about twice as fast as standard dialup. Local Area Network. A network that allows computers in a single location
(such as a building) to communicate with one another. Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it. MAC address A number that uniquely identies any device connected to a network. Your cable company uses your Telephony Gateways MAC address to authorize access to the Internet. The MAC address is printed on a label on the bottom of your Telephony Gateway. Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer. Xnity TG1682 Telephony Gateway Users Guide 41 Safety Getting Started Battery Installation Installation Conguration Usage Troubleshooting Glossary Ethernet Proxy RF RJ-11 RJ-45 A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server. For example, your cable company may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Abbreviation for Radio Frequency. Some literature refers to coax as RF cable and the connectors as RF connectors. A standard 2-conductor modular connector, commonly used in North Amer-
ica for connecting telephones. A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway. You can buy a splitter from any electronics retailer and most discount stores. SSID Service Set IDentier, a string of text (up to 32 characters long) that uniquely identies a wireless LAN. Switched outlet A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions. TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facil-
itate communications across one or more connected networks. Xnity TG1682 Telephony Gateway Users Guide 42 Safety Getting Started Battery Installation Installation Conguration Conguration Usage Troubleshooting Glossary Wireless Ethernet TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. Upstream The path from a subscriber device to the headend. Some older cable docu-
mentation may refer to this as the return path or reverse path. WEP WPA Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. Wi- Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Xnity TG1682 Telephony Gateway Users Guide 43 Xnity TG1682 Telephony Gateway Users Guide Export Regulations Safety Requirements FCC Part 15 RF Exposure Getting Started About Your New Telephony Gateway Whats in the Box?
Items You Need Getting Service System Requirements Recommended Hardware Windows MacOS Linux/other Unix About this Manual What About Security?
Ethernet or Wireless?
Wireless Both Battery Installation and Removal Basic Battery Installation and Replacement Extended Battery Installation and Replacement Installing and Connecting Your Telephony Gateway Front Panel Rear Panel Selecting an Installation Location Desktop mounting instructions Cleaning Instructions Factors Affecting Wireless Range Connecting the Telephony Gateway Conguring Your Wireless Connection Conguring Your Ethernet Connection Requirements How to use this chapter TCP/IP Conguration for Windows XP TCP/IP Conguration for Windows Vista TCP/IP Conguration for Windows 7 or Windows 8 TCP/IP Conguration for MacOS X Using the Telephony Gateway Setting up Your Computer to Use the Telephony Gateway Indicator Lights for the TG1682 Wiring Problems Patterns: Normal Operation (LAN and Telephone) Patterns: Normal Operation (WAN and Battery) Patterns: Startup Sequence Cable Modem Start Up Sequence Using the Reset Button Resetting the Router to Factory Defaults Booting from Battery Troubleshooting Glossary Xnity TG1682 Telephony Gateway Users Guide ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (ARRIS). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notication of such revision or change. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the im-
plied warranties of merchantability and tness for a partic-
ular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. ARRIS and the ARRIS logo are all trademarks of ARRIS En-
terprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claim-
ing the marks and the names of their products. ARRIS dis-
claims proprietary interest in the marks and names of others. Protected under one or more of the following U.S. patents:
7,031,435. Other patents pending. Release 16 Standard 1.6 November 2014
This product uses the FCC Data API but is not endorsed or certified by the FCC