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DRAFT tewayD uchstone T uchstone T Touchstone TG2472 Telephony teway Gateway User Guide Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide Release 24 DRAFT 1.0 ARRIS Copyrights and Trademarks ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc.
(ARRIS). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. est in the est in ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. y and fitness for a partic y and fitness for uct(s) described in this ma uct(s) described in this d, implied or expr d, implied The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. e. r compatibility with third compatibility with third Other patents pending.DRAFTe ee e Protected under one or more of the following U.S. patents: http://www.arrisi.com/legal re of the following U.S. pa re of the following U Patent Notice Chapter 1. Chapter 2. Chapter 3. Chapter 4. Chapter 5. Table of Contents Overview.............................................................................. 5 Introduction (Overview) .................................................................................. 5
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................. Safety Requirements ............................................................... 7 FCC Part 15 ................................................................................................. 8 RF Exposure .......................................................................................... 8 Industry Canada Compliance............................................................................. 9 For Mexico................................................................................................... 9 European Compliance ..................................................................................... 9 Getting Started .....................................................................10 About Your New Telephony Gateway................................................................. 10 What's in the Box......................................................................................... 10 Items You Need........................................................................................... 10 Getting Service ........................................................................................... 12 System Requirements ................................................................................... 12 Recommended Hardware ........................................................................ 12 Windows ............................................................................................ 12 MacOS ............................................................................................... 12 Linux/other Unix .................................................................................. 13 About this Manual........................................................................................ 13 What about Security..................................................................................... 13 Ethernet or Wireless?.................................................................................... 14 DRAFT....... Battery Installation and Removal ...............................................16 Introduction (Battery Installation and Removal) ................................................... 16 Basic Battery Installation and Replacement ........................................................ 17 Extended Battery Installation and Replacement ................................................... 18
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................ y Installation and y Installation and Re uction (Battery Installa uction (Battery Installa Installing and Connecting your Telephony Gateway ........................21 Front Panel................................................................................................ 22 Rear Panel................................................................................................. 23 Selecting an Installation Location..................................................................... 23 Desktop Mounting Instructions.................................................................. 24 Factors Affecting Wireless Range .............................................................. 24 Connecting the Telephony Gateway.................................................................. 24 Configuring Your Wireless Connection ............................................................... 26 Accessing the Configuration Interface ........................................................ 26 Setting Parental Controls............................................................................... 26 Finding the MAC Address of a Computer...................................................... 27 Making Your Parental Control Settings ........................................................ 27 tery Installation tery Installatio ttery Inst ttery Inst Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 3 Chapter 6. Chapter 7. Chapter 8. Configuring Your Ethernet Connection ........................................29 Requirements ............................................................................................. 29 How to use this Chapter ................................................................................ 29 TCP/IP Configuration for Windows XP................................................................ 29 TCP/IP Configuration for Windows Vista............................................................. 30 TCP/IP Configuration for Windows 7 or Windows 8................................................ 30 TCP/IP Configuration for MacOS X .................................................................... 31 Using the Telephony Gateway ...................................................32 Setting up Your Computer to Use the Telephony Gateway....................................... 32 Indicator Lights for the TG2472 ....................................................................... 32 Wiring Problems................................................................................... 33 Patterns: Normal Operation (LAN and Telephone).......................................... 33 Patterns: Normal Operation (WAN and Battery)............................................. 33 Patterns: Startup Sequence ..................................................................... 34 Using the Reset Button........................................................................... 35 Resetting the Router to Factory Defaults .................................................... 36 Booting from Battery ............................................................................. 36
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..... ernet (all connections) ll connections) ugged in, but the Power
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............... ged in, but the Powe Troubleshooting ....................................................................37 The Telephony Gateway is plugged in, but the Power light is Off .............................. 37 I'm not getting on the Internet (all connections) .................................................. 37 I'm not getting on the Internet (Ethernet) .......................................................... 37 I'm not getting on the Internet (Wireless) ........................................................... 37 My wireless Internet connection stops working sometimes ...................................... 38 I can get on the Internet, but everything is slow .................................................. 38 I don't have a dial tone when I pick up the phone - why? ........................................ 38 Internet (Ethernet) Internet (Etherne the Internet (Wireless) the Internet (Wireless ernet connection stops w et connection stops w have a dial tone when I p have a dial tone when I n the Internet, but every n the Internet, b
... Chapter 9. Glossary ..............................................................................40 ryry ..............
............. actsacts.. Chapter 10. ARRIS Contacts......................................................................43 Before You Call ARRIS Support......................................................................... 43 By Telephone ............................................................................................. 43 By Email ................................................................................................... 45 Ask ARRIS Customer Portal ............................................................................. 47 Global Knowledge Services and Training ............................................................ 47 Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 4 Overview Introduction (Overview) Chapter 1 Get ready to experience the Internets express lane! Whether youre checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG2472 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity. It also provides a Lithium-Ion battery backup to provide continued telephone service during power outages. The Touchstone TG2472 Telephony Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The TG2472 also provides 802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition, the TG2472 provides for up to two separate lines of telephone service. tility. In addition, th ility. In add 472 also prov 472 al The Telephony Gateway also offers integrated MoCA 2.0 home networking providing Internet access and transfer of multimedia content between devices over coaxial cable in the home. MoCA 0 home network MoCA 2. home network evices over c devices over coaxial cabl Ether RAFTEtherne Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 5 Chapter 1: Overview Installation is simple and your cable company will provide assistance to you for any special requirements. DRAFT Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 6 Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only!
erviceable parts inside. R Safety Requirements Chapter 2 The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below:
CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancelation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway. or perm or per CAUTION CAUTION DRAFTancanc the Telephony the Telephony G profession profession batteries responsibly and batteries responsibl ble part Risk of explosion Replacing the battery with an incorrect type, heating a battery above 75C, or incinerating a battery, can cause product failure and a risk of fire or battery explosion. Do not dispose of in fire. Recycle or dispose of used batteries responsibly and in accordance with local ordinances. failure and a risk of fire or ailure and a risk of fire or with an incorrect type, he th an incorrect type, he The Telephony Gateway is designed to be connected directly to a telephone. phony Gateway is design phony Gateway is design Connecting the Telephony Gateway to the homes existing telephone wiring should only be performed by a professional installer. Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), t nt n to avoid risk of electrocution. Do not use the telephone to report a gas leak in the vicinity of the leak. The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used. Do not use spray cleaners or aerosols on the gateway. Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution. Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.). Use only power supply and power cord included with the equipment. Equipment should be installed near the power outlet and should be easily -accessible. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 7 Chapter 2: Safety Requirements The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specified in IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation. If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4. In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines. When the Telephony Gateway is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturers specifications. Ensure proper ventilation. Position the Telephony Gateway so that air flows freely around it and Gateway so that a Gateway s the ventilation holes on the unit are not blocked. Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. rfaces that are sensitive rfaces that are sensitive to dem, its power supply, or dem, its power supply, or DRAFTgrogro t 15 of the Federal Comm t 15 of the Federal ed in accordance ed in accordanc uipme uipme This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operations. been tested and found to ested and found to o provide reasonable pr o provide reasonable prot This e This quipment generat t generat This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
However, th However, th FCC Part 15 Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 8 RF Exposure Chapter 2: Safety Requirements This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 7.9 inches
(20cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada Compliance Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. Conformment la rglementation d'Industrie Canada, le prsent metteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou infrieur) approuv pour l'metteur par Industrie Canada. Dans le but de rduire les risques de brouillage radiolectrique l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonne quivalente (p.i.r.e.) ne dpasse pas l'intensit ncessaire l'tablissement d'une communication satisfaisante. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes : (1) l'appareil nedoit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement."
This equipment complies with IC RSS-102 radiation exposure limit set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. Dclaration dexposition la radiation : Cet quipement respecte les limites dexposition aux rayonnements IC dfinies pour un environnement non contrl. Cet quipement doit tre install et mis en marche une distance minimale de 20 cm qui spare llment rayonnant de votre corps.Lmetteur ne doit ni tre utilis avec une autre antenne ou un autre metteur ni se trouver leur proximit. For Mexico The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive
(89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s). Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 9 Chapter 2: Safety Requirements A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this product or battery is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Telephony Gateway the Directive requires that this product must not be disposed as unsorted municipal waste, but rather collected separately and disposed of in accordance with local WEEE ordinances. This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equipment. DRAFTricric Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 10 Chapter 3 Getting Started About Your New Telephony Gateway The Touchstone TG2472 Telephony Gateway is DOCSIS compliant with the following features:
Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be used Flexibility: provides two independent lines of telephone service as well as high speed data rvi x Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1;
ompat supports tiered data services (if offered by your cable -company)
-company) ackward ackwa -compatible wi y your cable y you mpan x Telephony services:PacketCable 2.0 compliant compliant compliant modems. simultaneously Compatibility:
The TG2472 provides:
Wireless 802.11a/b/g/n/ac connectivity ctivity ctivity Four Ethernet ports for connections to non-wireless devices s to non--wireless de wireless de ections to non DRAFTseservice mpliant with Li DOCSIS 3.0 compliant with Li-Ion backup battery nt with Li-Ion backu Ion backu One USB host port (future support for external USB devices) ost port (future ost port (future support fo supp one service Up to two lines of telephone service one servi 0 home networking Integrated MoCA 2.0 home networking 0 home netwo Telephony Gateway Power Cord Battery (not included with all models) Wireless Connection Configuration Guide Ethernet Cable End User License Agreement What's in the Box Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing. he foll he foll Items You Need If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing:
Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 11 Chapter 3: Getting Started Telephony Gateway package: see Whats in the Box? (page 10) for a list of items in the package. Coaxial cable (coax): This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Telephony Gateway. The coax should be long enough to reach from your Telephony Gateway to the nearest cable outlet. Phone Cable: This is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores. ble with standard phone m any ele m any ctronics retailer ctron DRAFT RAFTble with standard phone littlittDRDRDDRDRDRDRDRDRDRDRDRDRDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDRDDRDRDRDDDDDDDDDDDDDDDDDDDDDDDDDRRRRRRRRRRRRRRRRRRRRRRRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDDDDDDDDDDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRRRRRRRRRRRRRRRRRRRRRRRRDDDRRRRRRRRRRRRRARARARARARARARARARARARARARARARARARRRRRRRRRARARARARARRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARRRRRRRRRRRRRRARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARRRRRRRRRRRRRRRRRRRRRRRRRRRARARARARARARARARARARARARARARARARARARARARARARARARARARARARARRRRRARARARARARARARARARARARARARARARARARARRRRRRARARARARARARARARARARARARRRRRRRRRRRRRRRRRRRRRRRARARARARARARARARARARARARARARARARARARARARARARARARARARARRRARARARARARAAAAAAAARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARAAAAAAAAAAAAAAAAAARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARARRRAAAAAAAAAAAAAAAAAAAAARARARARARARARARARARARARARARARARARARARARRRARARARARAAAAAAAAAAAAAAAAAARARARARARARARARARARARARARARARARARAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA nal):
nal): pp Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter. Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 12 Getting Service Chapter 3: Getting Started Before trying to use your new Telephony Gateway, contact your local cable company to establish an Internet account and telephone service. When you call, have the following information ready:
the Telephony Gateway serial number and cable MAC addresses of the unit (printed on the Telephony Gateway) the model number of the Telephony Gateway (printed on the Telephony Gateway) If the Telephony Gateway was provided by your cable company, they already have the required information. In addition, you should ask your cable company the following questions:
Do you have any special system requirements or files that I need to download after I am connected?
When can I start using my Telephony Gateway?
Do I need a user ID or password to access the Internet or my e-mail?
t or m -m Will my phone number(s) change?
w do I use them?
What new calling features will I have and how do I use them?
w do I DRAFTt or my e teway, you need DOCSIS teway, you need DOCS rvice requires that the c ervice requires that the c y operates with most com The Touchstone Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. working. working perates with most co system; see the documen see the docume To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company. Telephone service requires that the cable company has PacketCable support. The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TG2472, but may not be able to make maximum use of TG2472 throughput. g hardware configurati g hardware configu ith the TG2472, b ith the TG2472 System Requirements Recommended Hardware wareware CPU: P4, 3GHz or faster or faster or faster RAM: 1GB or greater Hard drive: 7200 RPM or faster Ethernet: Gig-E (1000BaseT) Windows Windows XP , Windows Vista, Windows 7, or Windows 8. A supported Ethernet or wireless LAN connection must be available. MacOS System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 13 Linux/other Unix Chapter 3: Getting Started Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. About this Manual This manual covers the Touchstone TG2472 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. DRAFT 1. Model Number mbermber 2. Security Label What about Security Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet usersincluding the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your systems security:
Keep the operating system of your computer updated with the latest security patches. Run the system update utility at least weekly. Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible. Install a virus checker and keep it updated. Avoid providing web or file-sharing services over your Telephony Gateway. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 14 Use the cable companys mail servers for sending email. Chapter 3: Getting Started Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the network. The TG2472 ships with wireless LAN security set by default (for the same reasons that you should run only secured proxies). See the security label on your product for the factory security settings. If you need to modify the default wireless security settings, see Configuring Your Wireless Connection. Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Telephony Gateway. The following will help you decide which is best for you:
Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network
(LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. ompumputer has built ter has
-in Note: To connect more than four computers to the TG2472 through the Ethernet ports, you puters to the TG2472 thro puters to the TG2472 thro need an Ethernet hub (available at computer retailers). etailers). r retailers). The Telephony Gateway package comes with one 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Telephony Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable. ot regular CAT5 cable. s with one 4 s with an purchase more ca y Gateway directly to a co way directly to a co u can purchase more cabl e comp DRAFTe computers in ot regular CAT5 cabRRRRRRRRRDRDRDRDRDRDRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRDRDRDRDRDRDRDRDRDRDRDRDRDRDRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRDRDRDRDRDRDRDRDRDRDRDRRRRRRRRRRRRRDRDRDRDRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRDRRRRRRRRRRRRRRRRRRRRRRR egory 5e 5 (CAT5e) straight egory AT5e) straight
-foot (1.2m) E foot (
Wireless Wireless access lets you connect additional (wireless-capable) devices to Telephony Gateway. The 802.11 wireless LAN standard allows one or more computers to access the TG2472 using a wireless
(radio) signal. These connections are in addition to the connections supported via Ethernet. Note: You can use the wireless connection if your computer has a built-in or aftermarket plug-in wireless adapter. To learn more about which wireless hardware works best with your computer, see your computer dealer. Both Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 15 Chapter 3: Getting Started If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub
(available at computer retailers.) DRAFT Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 16 Chapter 4 Battery Installation and Removal Introduction (Battery Installation and Removal) The TG2472 Telephony Gateway supports a Lithium-Ion backup battery to provide continued telephone service during power outages. The battery backup is not intended to take the place of AC power. Note: For safety and regulatory purposes, batteries are shipped outside of the Telephony Basic backup battery: provides up to 4 hours of backup time, depending on your Telephony ackup time, d or black. or b Gateway model and usage. It may be light gray or black. Gateway and must be installed. The TG2472 supports the following battery models:
DRAFTackup time, dependin ic Battery Instal ic Battery Insta Refer to Basic Battery Installation and Replacement (page 17). Basic Backup Battery (Gray) Battery (Gray) Battery (Gray) Basic Backup Battery (Black) Extended backup battery: provides up to 8 hours of backup time, depending on model and p batter p batter usage. It has a strap between the battery guides. This is the standard battery for the TG2472. p bp b Extended Backup Battery Refer to Extended Battery Installation and Replacement (page 18). Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 17 Chapter 4: Battery Installation and Removal Your cable company may include a backup battery with your Telephony Gateway. You can order any of the batteries shown here at http://www.arrismodemsite.com. Basic Battery Installation and Replacement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages. The battery backup is not intended to take the place of AC power. Use this procedure to install and to replace the backup battery. 1. Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place. DRAFT attery pack so th attery pack so that slide the batte slide the batt erly erly inserting the battery m CAUTION IONON 1 - Latch End Risk of equipment damage quipment damage Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. uipment dam inserting the ba way. Carefully follow the i way. Carefully follow the 2. Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 18 1 - Battery Slots 2 - Battery Guides Chapter 4: Battery Installation and Removal Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay. 3. Push the battery pack into the bay until it seats into place. If you are taking the battery out of the Telephony Gateway, position your finger in the battery opening area and use leverage to dislodge the battery while pulling it straight back. Note: The Telephony Gateway will not begin operating until you apply AC power. 4. Replace the door. To do so, place the hinge tabs of the battery door into the receiver slots inside the Telephony Gateway battery compartment on the opposite end of the battery opening. Rotate lace the door toward the unit until the latch snaps back into place. FTlace. DRry Compartment ry Compartment 1 - Battery Compartment 2 - Receiver Slot er Slot er Slo 3 - Hinge Tab Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Extended Battery Installation and Replacement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages. The battery backup is not intended to take the place of AC power. Use this procedure to install or replace the backup battery. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 19 Chapter 4: Battery Installation and Removal 1. Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place. 1 - Latch End CAUTION Risk of equipment damage Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. 2. Hold the battery pack so that the guides on the battery align with the slots on the Telephony guides on the battery alig uides on the battery Gateway and slide the battery into the bay. the bay. into the bay. RAFTdamage the battery conn damage the battery conn ons in the n ructions in the next step t 1 - Battery Slots 2 - Battery Guides 3 - Battery Pull Strap Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery. 3. Push the battery pack into the bay until it latches into place. If you are taking the battery out of the Telephony Gateway, use the battery pull strap to dislodge the battery. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 20 Chapter 4: Battery Installation and Removal Note: The Telephony Gateway will not begin operating until you apply AC power. 4. Replace the door. To do so, place the tabs of the battery door into the slot inside the Telephony Gateway battery compartment. Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place. 1 - Battery Compartment 2 - Receiver Slot 3 - Hinge Tab DRAFT accordance with local ord accordance with loc Lithium-Ion bb a Lithium ways use ways u Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordinances. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 21 Chapter 5 Installing and Connecting your Telephony Gateway Before you start, make sure that:
You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. You have all the items you need. Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one. If you have ordered service, your cable company should configure the Telephony Gateway automatically. You need only follow the instructions in this section to install and connect the Telephony Gateway. ectio CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physically disconnected at the outside interface box before making any connections. d connect the Telephony G connect the Telephony G y disconne sically disconnected at the DRAFTection Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 22 Front Panel Chapter 5: Installing and Connecting your Telephony Gateway The front of the Telephony Gateway has the following indicators. DRAFT Wireless Protected Setup Wireless Protected Setu dicates whether AC dicates whether tes upstre tes upstre indicates Wireless Protected Setup (WPS) is active. 2. Power: indicates whether AC power is available to the unit. 3. US/DS: indicates upstream/downstream connectivity. 4. Online: indicates internet data transmission status. 1. WPS Button/LED: begins associating the Telephony Gateway with a wireless device. LED on/LED:
on/LED: begins associat begins ass 5. 2.4 GHz: indicates the status of the 2.4 GHz wireless LAN. 6. 5 GHz: indicates the status of the 5 GHz wireless LAN. 7. Tel 1: indicates the status of telephone line 1. 8. Tel 2: indicates the status of telephone line 2. 9. Battery: indicates the battery status. 10. MoCA: indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 23 Rear Panel Chapter 5: Installing and Connecting your Telephony Gateway The rear of the Telephony Gateway has the following connectors and controls. DRAFT host connector host connector - - future su ets the Telephony Gatewa ets the Telephony Gatew ector for the sec ector for the se futu concon 3. Tel 1: connector for the first phone line. onnector for the first pho onnector for the first pho 4. Tel 2: connector for the second phone line. 5. Ethernet (1 - 4): connectors for use with a computer LAN port. 1. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. ect to press this button. o press this button. 2. USB: USB host connector - future support for external USB devices 6. Cable: connector for the coaxial cable. 7. Power: connector for the power cord. Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway:
Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required. Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Telephony Gateway. A large number of splitters can slow down the Internet connection and even affect your telephone service. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 24 Chapter 5: Installing and Connecting your Telephony Gateway Can you easily run cables between the Telephony Gateways location and the phones?
If you are connecting devices to the Ethernet ports, can you easily run cables between the Telephony Gateways location and those devices?
If you want to install the Telephony Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating. How close are your wireless devices? The Telephony Gateway wireless connection range is typically 100200 feet (30m65m). A number of factors can affect connection range, as described below. Desktop Mounting Instructions Factors Affecting Wireless Range Position the Telephony Gateway so that:
air flows freely around it the back faces the nearest wall it will not fall to the floor if bumped or moved the ventilation holes on the sides of the unit are not blocked t blocked for wirele RAFTot blocked extender to the AF DRAring the unit below the de RA DDDDt dt d ring the unit below ephony Gateway in a base ephony Gateway in a Telephony Gateway in a basement) Metal or concrete walls be etal or concrete walls b devices vices devices Large metal Telephony Gateway and other devices Telephony Gatewa Telephony Ga above the devices (f Gateway in the upper floor way in the upper floo Adding a wireless extender to the network ovens, or oth ovens, or other wireless networks) wireless extender to the n
, or A number of factors can affect the usable range for wireless connections. Increases range Raising the unit above the devices (for example, installing the it above the devices (for e range for wireless connec Telephony Gateway in the upper floor of a multi-story dwelling) Decreases range Lowering the unit below the devices (for example, installing the Metal or concrete walls between the Telephony Gateway and other Large metal appliances, aquariums, or metal cabinets between the Large metal applianc Interference an Interference and RF noise (2.4 GHz wireless phones, microwave rference an Note: Note that decreasing the range of your wireless network may be beneficial, as long as the decreased range is sufficient for your needs. By limiting your networks range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Note: Setting the transmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 25 Chapter 5: Installing and Connecting your Telephony Gateway Connecting the Telephony Gateway to the homes existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancelation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway. DRAFT ne end of t ne end of the coax cable t 1/8 turn with a wre 1/8 turn with a w he coax cabl ny Gateways Cable conn ny Gateways Cable conn 1. Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Telephony Gateways Cable connector (6). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. bestbest Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway. If you are using MoCA for your home network, MoCA filters must be installed on any legacy client devices. Your cable company will install these filters for you. 2. Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway (7) and insert the power cord into a convenient AC outlet. The Power light on the front of the Telephony Gateway lights up, then flashes once (refer to the LED tables shown in Using the Telephony Gateway). See Troubleshooting (page 37) if the Power light does not turn on. 3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway, (5) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Gateway package. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 26 Accessing the Configuration Interface Chapter 5: Installing and Connecting your Telephony Gateway 4. Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway (3 or 4). Connect the other end to the telephone. Configuring Your Wireless Connection The TG2472 ships with wireless LAN security set by default. See the security label on your product for the factory security settings. Note: You must set up your computer and other client devices to work with the security settings on the TG2472. Refer to the documentation for your client device for instructions on setting security. On most computer systems you only need to select the network name (SSID) device and enter the encryption key. If your computer or client device supports Wi-Fi Alliance WPS (Wireless Protected Setup), activate WPS on your computer or client device and the TG2472 simultaneously to easily set up your system security. If you need to modify the Telephony Gateways default wireless security settings, or if you want to configure any other wireless LAN settings, refer to the following instructions. lowing instru lowin ess se DRAFTess secu owser, open the page http wser, open the page http e:e: The default The default usu Follow these steps to access the configuration interface. You should have already set up the TG2472 as described in Installing and Connecting Your Telephony Gateway (page 21). interface. You should ha interface. You should ha Telephony Your Telephony Gateway 1. If security has been properly set up on your computer to access the wireless LAN on the TG2472, p on your computer to ac p on your computer use the connection utility for your operating system to connect to the wireless LAN using its our operating system to c operating system to network name (SSID), as shown on the security label. own on the security label the security labe 2. If you cannot access the wireless LAN, you must first establish a wired Ethernet connection e wireless LAN, you must e wireless LAN, you between your computer and the TG2472. uter and the TG2472. uter and the TG2472. 3. In your web browser, open the page http://192.168.0.1/ to access the wireless router setup. The Login screen displays. screen displays. screen display Note: The default user name is admin. The default password is password, in lower case letters. 4. Enter the user name and password and click the Apply button to log in. The System Basic Setup screen displays. 5. Use the online help information to set configuration parameters as required. Note: Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and setting a system password. Setting Parental Controls The Parental Control feature allows you to block specified keywords and web sites from being accessed and also to specify trusted computers in the network. Trusted computers are not affected by the parental control settings. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 27 Finding the MAC Address of a Computer Chapter 5: Installing and Connecting your Telephony Gateway In order to set up trusted computers you must first determine the MAC address of those computers. Use the operating system of your computer to find its MAC address, as follows:
Windows: from the Start menu, find and select the Control Panel. Double-click Network Connections
(Windows XP), or Network & Sharing Center (Windows Vista or Windows 7). Then double-click either Wireless Network Connection for a wireless connection, or Local Area Connection for an Ethernet connection. Next click the Details button (Windows Vista or Windows 7), or click the Support tab and then the Details button (Windows XP). The Physical Address line shows the MAC address. MacOS X: open System Preferences and click the Network icon. To find the Ethernet MAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. The Ethernet ID field shows the MAC address. To find the wireless MAC address, select Airport from the Show drop-down, then click the Airport tab. The Airport ID field shows the MAC address. Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wireless interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). he interface i he inte Making Your Parental Control Settings Follow these steps to set up your Parental Controls:
ntrols:
trols 1. Access and log into the wireless configuration interface as explained in Accessing the Configuration Interface (page 26). 2. Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. 3. Check the Enable Parental Controls checkbox and click the Apply button. nd pr RAFTnd pres ntal Controls ntal Controls checkbox and click Parental Controls guration interface as exp Parental Controls in t in t checkbox n interf 4. Configure any or all of the following parental controls:
Trusted MAC Addresses:
Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 28 Chapter 5: Installing and Connecting your Telephony Gateway Enter the MAC addresses of any trusted computers on the network and click the Apply button. You can add two trusted computers. Once added, these trusted computers will not be affected by the parental control settings. For example, you may want the computers of the father and mother to be trusted, while the childrens computers have parental controls in effect. Note: Refer to the Finding the MAC Address of a Computer (page 27) for information on determining the MAC address of your computer. Keyword and Web Site Filtering:
You can add a list of keywords and web sites that you want to block. To add a keyword or web site to the list, click the respective Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button. Add Keyword Filter Dialog Box DRAFT Add Web Site Filter Dialog Box Box Adding a Keyword or Web Site Filter a. Enter the keyword in the Keyword field or web site URL address in the Web Site field. b. Click the checkboxes for the days you want access blocked, or click the All Week checkbox for all week. c. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) d. Click the Add Keyword Filter or Add Web Site Filter button respectively. Then click the Apply button. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 29 Chapter 6 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computers TCP/IP settings. The steps that follow will guide you through setting your computers TCP/IP settings to work with the Telephony Gateway. Make sure you have the following before attempting to configure your Ethernet connection:
IP address, subnet, gateway, and DNS information for installations not using DHCP for installa Requirements How to use this Chapter Computer with Ethernet interface Ethernet cable (supplied) DRAFTn for installations no Ethernet connection on yo thernet connection on yo for modifying the TCP/IP for modifying t tion for Windows Vista
(pa TCP/IP Configuration for Windows XP (page 29) for Windows XP for Windows XP (page 2 TCP/IP Configuration for Windows Vista (page 30) on for Windows Vista (p(p TCP/IP Configuration for Windows 7 and Windows 8 (page 30) guration for Windows 7 a guration for Win TCP/IP Configuration for MacOS X (page 31) onfiguration for MacOS X onfiguration for MacOS TCP/IP Configuration for Windows XP on for Win on for Win The following list shows the procedures for modifying the TCP/IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to configure your Ethernet connection on your operating system. ng on the operating the operating system on y perating system on y ding on the operating syst Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must first install and enable it on your Windows XP system. Refer to Microsoft support materials on Windows XP for installation instructions. Once installed and enabled, follow this same configuration example, but select TCP/IPv6 at the appropriate step. 1. From the computer, select Start > Settings > Control Panel and double-click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and associated network adapters. 2. Double-click the local area connection to be used for your devices network connection. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 30 Chapter 6: Configuring Your Ethernet Connection The Local Area Connection Status widow displays. 3. Click Properties. 4. Select TCP/IP by clicking it one time. Then click Properties. 5. Click the General tab. Then click Obtain an IP address automatically and click OK. 6. Click OK to accept the new settings, and OK again to close the Properties window. 7. You may have to restart your computer in order for your computer to obtain a new IP address from the network. TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operating system. 1. Open the Vista Control Panel. 2. Double-click Network and Sharing Center to display the Network and Sharing Center Window. 3. Click Manage network connections. If prompted for a connection, choose Local Area Connection. or a connection, choose or a connection, ch e Networ L The Network Connections window displays. ys.ys. 4. Double-click the Local Area Connection to open the Properties window:
Note: If Windows requests permission to continue, click Continue. 5. Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. ocol Version 4 (TCP/IPv4) ocol Version 4 (TCP/I n the Pro to open the Properties w DRAFTe Network and S TCP/IPv4 or TC TCP/IPv4 or TCP/I atically aticall , unless nles uests permission to contin permission to contin IP properties window for IP properties window f the the to Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol our cable provider requir r cable provider requir Version 6 (TCP/IPv6) to configure TCP/IPv6. Pv6)) to configure TCP/IPv to configure TCP/IPv The TCP/IP properties window for the version you selected displays. 6. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 7. Click OK to accept the new settings and close the Properties window. TCP/IP Configuration for Windows 7 or Windows 8 Follow these steps to configure the Ethernet interface on a Windows 7 or Windows 8 operating system. 1. Open the Windows Control Panel. 2. Click Network and Internet. 3. Click Network and Sharing Center. 4. Click Local Area Connection to open the Status window. 5. Click Properties to open the Properties window. 6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 31 Chapter 6: Configuring Your Ethernet Connection Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6
(TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 7. For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 8. Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating system. 1. Open System Preferences, either by choosing System Preferences from the Apple menu or by renc 2. Click the Network icon. 3. Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. Builtuilt--in Ethe in 4. Choose the TCP/IP tab, if necessary. clicking the System Preferences icon in the dock. If you are using TCP/IPv4, go to step 5. 55. If your cable provider requires TCP/IPv6, go to step 8. P/IPv6 P/IPv6, go to
, go t step 8ep 8. . 5. Choose Using DHCP from the Configure IPv4 menu. Configure IPv4 menu. re IPv4 menu. 6. If necessary, click the Renew DHCP Lease button. enew DHCP enew DHCP Leasee button. bu wn menu, and wn me DRAFTrenc from them t 7. Close the System Properties application. Properties application. operties application. TCP/IPv4 configuration is completed. nfiguration is completed. nfiguration is co 10. Close the System Properties application. m Proper m Proper e using TCP/IPv6, click CC e using TCP/IPv6, click 8. If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9. Choose Automatically from the Configure IPv6 drop-down menu and click OK. omatically omatic Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 32 Chapter 7 Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures. Setting upYour Computer to Use the Telephony Gateway (page 32) Indicator Lights for the TG2472 (page 32) Using the Reset Button (page 35) Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company. Contact your uter. ter. cable company if you need help setting up your computer. ed by your cabl ed by yo Indicator Lights for the TG2472 The Telephony Gateway has LED indicator lights to assist in troubleshooting. tor lights to assist in trou tor lights to ass DRAFTGaGa Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 33 Chapter 7: Using the Telephony Gateway 1. WPS Button/LED 2. Power 3. US/DS 4. Online 5. 2.4 GHz WiFi Wiring Problems 6. 5 GHz Wi-Fi 7. Tel 1 8. Tel 2 9. Battery 10. MoCA If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring the red and green wires may be shorted (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance. Patterns: Normal Operation (LAN and Telephone) The following table shows light patterns for the Ethernet, MoCA and wireless LANs, and the telephones, during normal operation. CA a Mode Tel 1 / Tel 2 AC Power Green LED On =
Wi-Fi panel connector) 2.4G Wi-Fi / 5G Ethernet
(LEDs on rear AFTFT5G FTFTFTel 1 TTTFT LEDsDDRAFTCA an RAF F OnAFFF DRAED On Amber LED On puter with uter with
= Computer with 100 Mbps/10Mbps Mbps/10Mbps
/10Mbps Amber/Green Amber/Green Amber/Gree LED Flash =
LED Flash LED Flash = =
Computer activit Computer activ Computer activity Flashash = Computer Computer Flash = Computer 1Gbps port connected Off = Wi-
Off = Wi-Fi dis Off = Wi-Fi disabled nn = Wi= W -Fi enabled abled On = Wi-Fi enabled Both LEDs Off =
Computer with port connected port connected port connected activity activit activity LEDs ED O F Computer not On = On-hook Flash = Off-hook Off = disabled MoCA On = MoCA enabled Flash = MoCA network device activity/traffic Off = MoCA disabled connected No AC Power Off Off On = On-hook Off Flash = Off-hook Off = disabled Firmware Upgrade
(normal operation)
(normal operation)
(normal operation)
(normal operation) Patterns: Normal Operation (WAN and Battery) The following table shows light patterns during normal operation. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 34 Chapter 7: Using the Telephony Gateway Mode Power US/DS Online Battery AC Power Good On On = Connected to the Internet Flash = Not connected to the Internet On = Internet On = Battery good available or low Off = Internet not Off = Battery available missing Flash = Battery bad Flash Off Off Off = Battery The following tables show the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the telephony phase and the cable modem phase. Both are outlined below. y Gateway light patterns y Gateway light tup; the telephony p artup; the telephony phas No AC Power, Battery Installed No AC Power, No Battery Firmware Upgrade Patterns: Startup Sequence Telephony Startup Sequence Power, US/DS, Online On Off Off Off On Flash OnTFTFTFTFT DDRA DRAephone 1RARATelephRARARA DRA OffOffDDDRRRDR FlashashDDDDDD See "Cable Modem Startup Sequence Telephone 1 Telephone 2 Flash Flash Flash Off Off Off Battery Flash Off Off Off Flash Flash Flash Off Off Normal Operation Off Flash On On On power Flash = Battery bad Off
(normal operation) Description No power to modem Power-on Self Test Retrieving telephone network information Retrieving telephone line information Activating telephone service Note: The US/DS indicator flashes during startup, and turns on when the Telephony Gateway establishes a connection. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 35 Cable Modem Startup Sequence US/DS Online Description Chapter 7: Using the Telephony Gateway Off Off Downstream acquisition in progress Downstream acquisition completed Slow Flash
(1/second) On
(until Upstream acquisition starts) Fast Flash
(3/second) On Using the Reset Button Upstream acquisition completed, ready for Off Upstream acquisition in progress service service
(during acquisition) Slow Flash address obtained) On (when modem IP n compl erviFT DRAFTn completed, re cled the unit. You may ne cled the unit. You may ne allicallic object to press this ect to press thi Use the Reset button (1), on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare. back of the Telephony Gat f the Telephony Gat g to the Internet. Using t g to the Internet. U h Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 36 Chapter 7: Using the Telephony Gateway DRAFT 5. Ethernet (1 ernet (1 - - 4)4) 5. Ethernet (1 - 4) 6. Cable 6. Cable 6. Cable 7. Power 7. P 7. Power s locked s locked 1. Reset button 2. USB 3. Tel 1 4. Tel 2 Resetting the Router to Factory Defaults to Factory to Factory Defaults Defa router to factory defaults router to factory defaults To reset the router to factory defaults, press and hold the Reset button (1) on the back of the Telephony Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. eway for more th eway for more than on parameter on paramete Booting from Battery The TG2472 supports a Boot from Battery feature that allows the Telephony Gateway to provide continued telephone service during power outages. To start the TG2472 from its battery, follow these steps:
1. If a battery is already installed in the Telephony Gateway, remove it. 2. Re-insert the battery into the Telephony Gateway (see Battery Installation and Removal (page 16) for details). 3. Press the Reset button (1); the Power light should turn on immediately. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 37 Troubleshooting Chapter 8 The Telephony Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends?
If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I'm not getting on the Internet (all connections) It may take over 30 minutes to establish a connection the first time you power up your Telephony Gateway, especially when many people are online. Always leave your Telephony Gateway plugged em.em. into AC power and connected to the cable system. e. Always leave your Telep e. Always leave your Te n the first time you pow n the first time y Check the front panel lights:
ould be on. The Power and Online lights should be on. ould be o If the Power light blinks for more than 30 minutes, call your cable company for assistance. more than 30 minutes, ca han 30 minutes, ca Check your cable connections. Connectors should be tight. The coax cable should not be pinched, kinked, or bent sharplyany of these can cause a break or short in the cable (you may have to replace the cable). If you have one or more splitters between the Telephony Gateway and CATV outlet, remove the splitters and connect the Telephony Gateway directly to the outlet. s. Connectors shou s. Connectors should be t any of these can cause a br any of these can cause one or more splitters betw ne or more splitters bet and connect the Telepho onnect the Telepho Proceed to the Ethernet or wireless solutions if necessary. DRAFTs)s) Ethernet or wireless solut Ethernet or wireless s I'm not getting on the Internet (Ethernet) the Internet the Intern If you are using a hub, is the hub turned on?
b, is th b, is th Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub. Press the Reset button on the back of the Telephony Gateway. A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 36). I'm not getting on the Internet (Wireless) Check the indicator lights, see Using the Telephony Gateway (page 32) the Wi-Fi light should be on. Does your connection utility discover your wireless LAN? If you turned off Broadcast SSID you need to manually enter the name of your wireless LAN in the connection utility. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 38 Chapter 8: Troubleshooting Change your security mode to disabled. Enable one of the other security modes as soon as you find the problem. A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 36). My wireless Internet connection stops working sometimes This is usually caused by interference. Two common sources are 2.4GHz remote telephones and microwave ovens. If you cannot remove the interfering product, try using a different channel or setting Protected Mode. I can get on the Internet, but everything is slow If the Web site you are visiting is very popular, that site may be having trouble servicing all the requests. If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed. utes and utes a Other communications on the LAN, or interference with wireless connections, may slow down your connection. with wireless connectio with wireless co DRAFTe he h functional on the Telepho n identifying the sourc n identifying the so e LED is e LED is e off I don't have a dial tone when I pick up the phone - why?
up thhe phone e pho
- w In order for telephone service to be functional on the Telephony Gateway, telephone service must have been purchased from the service provider and configured on your Telephony Gateway. The following steps should help in identifying the source of the problem. ctional on the Telep ervice provider and config rovider and config 1. Is the Power LED lit?
x x 2. Is the Online LED lit?
line LED lit?
line L If not, check to make sure the Telephony Gateway is plugged in and the outlet has power. If the LED is lit, go to the next step. D is lit, go to the next step D is lit, go to the to make sure the Telepho make sure the Telepho x x check the coax c check the coax conn d and tight. If d and tight. If If not, check the coax connection at the Telephony Gateway and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider. If the Online LED is lit, go to the next step. 3. Is the Telephone (Tel 1 or Tel 2) LED lit?
x x x If not, phone service has not been set up on that line. Contact your service provider. If it is blinking, there is a phone off hook somewhere in the house. Find that phone and hang it up. If it is lit, go to the next step. 4. Is the phone plugged directly into the Telephony Gateway?
x Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled x x Tel 1 for line 1, and Tel 2 for line 2. If so, try a different phone. Make sure the new phone is a working phone. If a known good phone is used and you still dont have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. 5. Is the Telephony Gateway plugged into a wall outlet?
Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 39 If so, unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider. Chapter 8: Troubleshooting x DRAFT Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 40 Glossary A Amp-Hour DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Embedded Multimedia Terminal Adapter. An edded Mu edded MTA devi MTA device that MTA device that is integrated with a cable modem. modem. modem. A standar A st A standard method of connecting two or more computers c computers into a Local Area Network (LAN). d me TT The European version of DOCSIS. An informational message used for monitoring network status. The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway. Firewall A hardware or software device that prevents unauthorized access to a private network from the Internet. The TG2472 provides a built-in firewall. A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Downstream C Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores. stores. store E EMTA Ethernet Ethernet DRAFT Event r a c r a c F EuroDOCSIS EuroD Euro F-connector cable used to connect two cable used to connect tw d a cable modem) toget d a cable modem) t hubs may have bu hubs may have An Ethernet cable used to connect two hubs
(or a hub and a cable modem) together. Also, some Ethernet hubs may have built-in cross-over on one or more ports (which eliminates the need for a cross-over cable). or more po or more po nt. This is the nt. This i Customer Premise Equipment. This is the in to the Telephony in to the Telephony equipment that is plugged in to the Telephony Gateway; typically a computer or hub. mputer or hub. mputer or hub. Cross-over CPE D DHCP DNS Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to configure your computers networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 41 G Gateway M MAC address The device, usually a router, that connects devices on a given IP subnet to other IP subnets. H Headend HTTP Hub I IP address HyperText Transfer Protocol. A box with several Ethernet connectors. nt of t of Ethernet hubs provide a common point of contact for all connected devices. The central office in an HFC network. The headend houses both video and data equipment. In larger cable networks, a master headend often feeds several remote headends to provide distributed services. Protocol Proxy Proxy Proxy DRAFT Digital N Digital N RF R A number assigned to your computer by your to your computer by your r computer by your used to identify your used to identify you cable company, used to identify your other systems on the Inter other systems on the Int computer to other systems on the Internet. Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup. at pat p A number that uniquely identifies any device connected to a network. Your cable company uses your Telephony Gateways MAC address to authorize access to the Internet. The MAC address is printed on a label on the bottom of your Telephony Gateway. P A set of rules and formats that determines the communication behavior of network entities at a given layer. ven lay ven l A device or program that stands in between a A device or program A device or pro server (for exampl ver (for examp server (for example, a web site) and a client
(your browser),
(your
(your browser), providing a way to relieve some of the b so some of the burden from the server. For example, ex example, your cable company may have a web proxy t prox proxy that keeps copies of popular web pages;
the the the proxy can send you those pages instead of ff fetching them directly from the web site, resulting in faster page loading and less network congestion. Abbreviation for Radio Frequency. Some literature refers to coax as RF cable and the connectors as RF connectors. RJ-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones. RJ-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another. Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it. ISDN L LAN LED Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 42 Wired Equivalent Privacy. A common standard for encrypting data sent over a wireless LAN. WPA Wi-fi Protected Access. A standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. S Splitter W WEP A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway. You can buy a splitter from any electronics retailer and most discount stores. SSID Service Set IDentifier. A string of text (up to 32 characters long) that uniquely identifies a wireless LAN. Switched outlet A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions. DRAFT ompliant c ompliant c tocol/Internet tocol/Intern Transmission Control Protocol/Internet s used to facilitate used to facilitate Protocol. The protocols used to facilitate oss one or more ne or more communications across one or more rks. rks. connected networks. Multiple Access. A Multiple Access. Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. a wit a wit T TCP/IP TDMA U Upstream The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path. Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 43 ARRIS Contacts Chapter 9 ARRIS offers broadband service providers a complete, integrated, application-oriented IP suite of back-office automation tools for network content, subscriber, and workforce management as well as advanced advertising and on demand services. Before You Call ARRIS Support When working with Technical Support, you can help us to expedite your call by following these guidelines:
Please be prepared to give your Technical Support Contract ID number whenever you contact ARRIS Technical Support. If you do not know your Technical Support Contract ID number or have questions about a support contract, please contact ARRIS Technical Services at services.orders@arrisi.com or (678) 473-8302. ntact ARRIS Techn ntact ARRI echnical Supp echnic Be prepared to provide your name, company name, site location, serial number of the system you are calling about (if applicable), system and software version numbers, and as much detail about the problem as possible. y name, site location, se y name, site location, seri em and software version n m and software version n ract I DRAFTract ID n ained through ARRIS Edu ained through ARR ng knowing the system p ng knowing the system p data that could assist in data that could as Review available documentation, including release notes, product and installation manuals, and ncluding release notes, p ncluding release no your problem ut your problem. online help for information about your problem. Do not reboot or restart equipment or software processes prior to consulting with ARRIS uipment or software proc ipment or software proc Technical Supportvital data that could assist in resolving the problem can be lost when these actions are performed.
. . All personnel who call Technical Support should have a high level of familiarity with the ARRIS o call Technical Support s all Technical Support s system, including knowing the system passwords. We strongly recommend that you have personnel trained through ARRIS Educational Services programs. nical Support supports A nical Support supports A ARRIS Technical Support supports ARRIS-supplied products only. Issues related to other hardware, ARRIS netwo software, or non-ARRIS networks must be addressed by your organization or the appropriate or. or. third-party vendor. on-on-ARRIS networks By Telephone North America Region Legacy ARRIS
+1 888 221 9797 (North America)
+1 678 473 5656 (Worldwide) Legacy Motorola Home
+ 1 888 944 4357 (North America)
+1 215 323 2345 (Worldwide) Latin America Region:
Argentina:
Legacy Motorola Home 0 800 666 3601 Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 44 Chapter 9: ARRIS Contacts Aruba:
Bolivia:
Brazil:
Chile:
Legacy Motorola Home 215 323 2346 Legacy Motorola Home 800 100 694 Legacy Motorola Home 0 800 891 5314 Legacy ARRIS
+55 11 2737 7629 Legacy Motorola Home 1230 020 5564 Legacy ARRIS
+56 2 678 4500 Colombia:
Legacy Motorola Home 1 8005 1 80947 01 800 522 7747 or +52 55 22828531 Costa Rica:
Ecuador:
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Rep. Dominicana:
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Europe Region:
Legacy Motorola Home 800 0123, then 866 842 0264 Legacy ARRIS
+57 1 381 9103 Legacy ARRIS Legacy Motorola Home 800 6625 Legacy Motorola Home 0 800 5 3651 Legacy Motorola Home 215 323 2346 Legacy Motorola Home 215 323 2346 Legacy Motorola Home 001 866 391 2349 Legacy Motorola Home 001 800 203 4345 01 800 522 7747 or +52FTme 001 800 203 4345 001 800 20FT DRAFT3, then 866 84 3, thenT866 391 2349 866 391 2349T01 800 522 7747 or +52 5 800 5AFAFAFT AFHome 0 800 5 3651 AFola Home 866 862 26AFAFAFAF 1 888 75AFAFAFAF cy Motorola Home 0 80RAAARAAAA DRRLegacy ARRIS gacy ARRISDDDRDLegacy Moto y MDDDRDLegacy M Legacy DDDDLegaLegaDDDD Legacy Motorola Home 0 800 100 9161 Legacy Motorola Home 1 888 751 8898 Legacy Motorola Home 0 800 114 263 Legacy Motorola Home 0 800 72 163 Legacy Motorola Home 866 862 2627 a Home 866 862 2627 Legacy Motorola Home 80 88 6748 otorola HomeHome 1 888 751 cy Motorola Home
+31 20 311 2525 Legacy ARRIS Legacy Motorola Home 0 800 90 7038 Legacy Motorola Home 0 800 18 73019 Legacy Motorola Home 06 800 18164 Legacy Motorola Home 1 800 55 9871 Europe:
Belgium:
Denmark:
Finland:
France:
Germany:
Hungary:
Ireland:
Israel Golden Lines: Legacy Motorola Home 1 809 25 2071 Israel Bezeq:
Israel Barak:
Italy:
Legacy Motorola Home 1 809 42 9181 Legacy Motorola Home 1 809 31 5435 Legacy Motorola Home 800 788 304 Luxembourg:
Legacy Motorola Home 0 800 2 5310 Netherlands -
Holland:
Legacy Motorola Home 0 800 022 0176 Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 45 Chapter 9: ARRIS Contacts Norway:
Poland:
Portugal:
Spain:
Sweden:
Legacy Motorola Home 800 15 670 Legacy Motorola Home 00 800 111 3671 Legacy Motorola Home 800 81 3461 Legacy Motorola Home 900 99 1771 Legacy Motorola Home 020 79 0241 Switzerland:
Legacy Motorola Home 0 800 561 872 United Kingdom:
Legacy Motorola Home 0 800 404 8439
+1 847 725 4011 (Worldwide) Asia Region:
Asia Japan Region:
Korea Region:
China Region:
Japan:
Korea:
China:
Legacy ARRIS Legacy ARRIS
+81 3 5461 7320
+86 755 8634 9110 Legacy Motorola Home Legacy Motorola Home DRAFTTFT+81 3 5461 7320
+81 3 5461 7320FTF+1 847 725 4011 (W 47 72FFFT AFAFAFAFT RAFAF RAAAAcy Motorola Home
+RAAARAA DRDRLegacy ARRIS cy ARRISDDDRDLegacy M Legacy MDDDDDD Legacy Motorola Home cy Motorola Home Legacy Motorola Home
+82 31 740 4203
+82 382 3 Legacy ARRIS Legacy ARRIS RRISRRIS Australia / New Zealand Region:
+1 847 725 4011 (Worldwide)
+1 847 725 4011 (Worldwide)
+86 755 8634 9110 or 4008810685 (in China only)
+1 847 725 4011 (Worldwide) Legacy ARRIS
+86 755 8634 9110 Legacy Motorola Home 61 3 81997220 or 1800 242664
(Australia only) Australia /
New Zealand By Email Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 46 North America:
Chapter 9: ARRIS Contacts Headend and Network Equipment:
RF Optics:
Ruckus, Optics, Amps, Nodes, Transmitters, CHP, Passives, OptiMax, CoreWave, CoreView RFOptics-support@arrisi.com CMTS Products:
C3, C4, ICO, ASA, CxM, CMTS1000, CMTS1500, E6000 techsupport.na@arrisi.com tac.helpdesk@arrisi.com techsupport.na@arrisi.com techsupport.na@arrisi.com techsup tac.helpdesk@arrisi.com tac.helpdesk@
CMTS Product:
Moxi and WHS Products:
D5 and DVS Products:
DVS Products:
BSR, SRM4, HSIM4, TX32, RX48, SRM10G Moxi, MCR, Portal, WHS, WHS5225, MediaPlayer, Whole Home Solution, Gateway D5, Application Manager, VIPr, EGT EGT Hemi, Encore, Quartet, Prelude, EGT or DVS CAS, DACs, CASMR, APEX3000, 3000 Secure Secu NC2000, DreamGallery, Secure VP100, STBs, P100, STBs, Media, VideoFlow, AVP100, STBs, CherryPicker, yPicker, AS-RAC, QT Plus, CherryPicker, Encoder, Astria tecTFT3000, helpdFTFTFTFT VA, VMAFFFF 5, XMRA R ViDDDRDWorkAss CMM, n5, XRDs:s:
CaleCaleDDDD WorkAssure, I&R, SageQuest, Wireless Matrix, Tech Director, Tech WireleWirele Calendar, SSM Alarms AdEdge, APS, BEQ6XXX, BME50, S, BEQ6XXX, BME50, EQ6XXX, BME50,
, CVEx, MSP2XXX, RMS MSP2XXX, RMS BMR1200, CVEx, MSP2XXX, RMS, SBSS, SVA, VMS VA, VMS B1 Video Server, M3 Video Server, B1 Video Server Video Serve cDVR Video cDVR Video Solution Video OnDemand, VOD, nABLE, Video OnDemand, VO eo OnDemand, VO CMM, n5, XMS, Transit CMM, n5, XMS, Tra 5, XMS n5, XMS rkAs Video on Demand:
VOD Products:
WorkAssure:
EMP Products:
emp-support@arrisi.com Digital Ad Insertion: Ad Insertion, Skyvision, Spots, ACM, Insertion, Skyvision, Spot Insertion, Skyvision, ai-support@arrisi.com vod-support@arrisi.com tac.helpdesk@arrisi.com workassure-support@arrisi.com Assurance Products: ServAssure, OpsLogic, Powersense, SALIVE, EventAssure, HouseCheck, Data Warehouse, Starnodes assurance-support@arrisi.com GPON Product:
GPON, POL, Carrier Ethernet tac.helpdesk@arrisi.com Satellite and Modular Systems:
Korea:
Korea:
Australia / New Zealand:
Australia / New Zealand:
DSR, Uplink, IPTV, Encoder tac.helpdesk@arrisi.com Legacy ARRIS Products techsupport.korea@arrisi.com Legacy Motorola Home tac.helpdesk@arrisi.com Legacy ARRIS Products techsupport.asia@arrisi.com Legacy Motorola Home support.anz@arrisi.com Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 47 Customer Premise Equipment:
Chapter 9: ARRIS Contacts Touchstone Products: TGxxx, TMxxx, Touchstone, TTM, techsupport.na@arrisi.com Packet Ace, Cornerstone, HDT, Incognito, CableModem, eMTA, Telephone Gateway CableModem:
Cable Modem, MTA tac.helpdesk@arrisi.com International (All Products):
Latin America:
Latin America:
Europe:
Europe:
Asia:
Asia:
Japan:
Japan:
Legacy ARRIS Products techsupport.europe@arrisi.com echech Legacy ARRIS Products techsupport.cala@arrisi.com Legacy Motorola Home tac.helpdesk@arrisi.com Legacy Motorola Home tac.helpdesk@arrisi.com tac.help Legacy ARRIS Products techsupport.asia@arrisi.com Legacy Motorola Home tac.helpdesk@arrisi.com Legacy ARRIS Products techsupport.japan@arrisi.com Legacy Motorola Home tac.helpdesk@arrisi.com AFFTFF techsTTTFTtac.helpdesk@
.helpdFTFTFTFTctscts techsuppoppoFTFTFTFTHome tac.heFTFTFT taTTtechsupport Ask ARRIS Customer Portal Portal enables you to:
The Ask ARRIS Customer Portal enables you to:
Portal enables you t Use innovative search technology to deliver fast, relevant, reliable information exactly when you rch technology to deliver ch technology to deliver need it, 24x7 Manage technical support cases for your products, support level, and site location hnical sup hnical support cases for y port cases Access technical documentation and webcasts echnical documentation echnical documentation To use the portal, you will need to register for the site using your support contract ID and email address. To access the customer portal:
l, you will need l, you will need t the custom the custom http://www.arrisi.com/support comcom Global Knowledge Services and Training For more information about Global Knowledge Services and the programs we offer, e-mail us at:
training@arrisi.com Release 24 DRAFT 1.0 November 2014 Touchstone TG2472 Telephony Gateway User Guide 48 Touchstone TG2472 Telephony Gateway User Guide DRAFT Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T: 1-678-473-2000 F: 1-678-473-8470 www.arrisi.com
1 2 | Internal Photos | Internal Photos | 1.55 MiB | / March 12 2014 |
Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 INTERNAL PHOTOGRAPHS OF EUT Page 1 of 5 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 2 of 5 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 3 of 5 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 4 of 5 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 5 of 5
1 2 | External Photos | External Photos | 940.02 KiB | / March 12 2014 |
Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 EXTERNAL PHOTOGRAPHS OF EUT Page 1 of 4 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 2 of 4 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 3 of 4 Compliance Certification Services Inc. Report No: C141031R01-RPW FCC ID: UIDTG2472 Date of Issue : November 14, 2014 Page 4 of 4
1 2 | Declaration of Conformity FCC subpart 15B | Cover Letter(s) | 26.61 KiB | / March 12 2014 |
FCC FEDERAL COMMUNICATIONS COMMISSION DECLARATION OF CONFORMITY (DoC) Equipment: Touchstone Wireless Telephony Gateway Trademark(s) and Model(s): Arris/TG2472G Manufacturer: ARRIS Group, Inc.
:UIDTG2472 FCC ID in case other parts of this quipment are subject to certification:FCC This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)
(2) this device may not cause harmful interference, and this device must accept any interference received, including interference that may cause undesired operation. The following test reports are subject to this declaration:
Test report number:
Issue date:
T141103L02-EF October 31,2014 The following manufacturer/importer/entity (located in the USA) is responsible for this declaration:
Company name: ARRIS Group, Inc. Name/Title (legal representative): Tony Figueiredo Address: 3871 Lakefield Drive, Suite 300, Suwanee, Georgia, United States Phone: 678-473-4215 Fax: 902-446-5354 E-mail: Tony.Figueiredo@arrisi.com Date: November 19, 2014 Signature:
1 2 | Declaration of authorization | Cover Letter(s) | 41.16 KiB | / March 12 2014 |
RF_160, Issue 03 Lily Wan (1) Declaration of Authorization We Name: ARRIS Group, Inc. Address: 3871 Lakefield Drive, Suite 300, Suwanee, Georgia, United States City: Suwanee Country: U.S.A Declare that:
Name Representative of agent:
Agent Company name: Compliance Certification ServicesKunshanInc. Address: No. 10, Weiye Rd, Innovation Park, Eco&Tec Development Zone, Kunshan, Jiangsu, China 215300 City: Kunshan Country: China is authorized to apply for Certification of the following product(s):
Product description: Touchstone Wireless Telephony Gateway Type designation: TG2472G Trademark: Arris on our behalf. Date: November 19, 2014 City: Suwanee Name: Tony Figueiredo Function: Manager Signature Notes:
(1): Required for FCC application
(2): For FCC it must be the Grantee Code owner or the authorized agent.
1 2 | confidentiality | Cover Letter(s) | 36.76 KiB | / March 12 2014 |
FCC, Request for non-disclosure RF_501, Issue 6 Date: 16-Jul-10 Page 1 of 1 Company Name: ARRIS Group, Inc. Address:
3871 Lakefield Drive, Suite 300, Suwanee, Georgia, United States City:
Country:
Suwanee U.S.A Edisonstraat 12A 6902 PK ZEVENAAR The Netherlands To: Telefication B.V., Dept. FCC TCB Subject: Request for confidentiality FCC ID: UIDTG2472 Reference number: ######
Dear FCC TCB, 1. Long-Term Confidentiality Pursuant to 47 CFR Section 0.459(a) & (b), we hereby requests non-disclosure and confidential treatment of the following materials submitted in support of FCC certification application:
Bill(s) of Material Block Diagrams Operational Description Schematic Diagrams Tune-up Procedure Above materials contain secrets, proprietary and technical information, which would customarily be guarded from competitors under 47 CFR, section 0.457(d)(2). Disclosure or publication or any portion of this company confidential material to other parties could cause substantial competitive harm and provide unjustified benefits for competitors. 2. Short-Term Confidentiality (STC) Pursuant to Public Notice DA 04-1705 of the Commissions policy, in order to comply with the marketing regulations in 47 CFR 2.803 and the importation rules in 47 CFR 2.1204, applicant hereby requests Short-Term Confidential treatment of the following materials (note 1):
Internal Photos Users Manual Test Set-up Photos External Photos Justification:
Planned Release Date STC: (notes 2, 3, 4, 5) Date: November 19, 2014 Name and signature of applicant: Tony Figueiredo Notes:
1) A document or type of document can only have ONE type of confidentiality!
2) Short-Term confidentiality is in principle for 45 days from date of grant; it can be extended max 3 times (total time 180 days max.)!
3) FCC must be informed when marketing begins earlier. 4) Release takes place automatically thus extension must be requested in time. Telefication does not remind you of this!
5) Request for extension or for release must be received by Telefication at least 7 days before date of actual marketing or before expiration of the STC period
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2014-12-03 | 5725 ~ 5850 | NII - Unlicensed National Information Infrastructure TX | Original Equipment |
2 | 2014-12-01 | 2412 ~ 2462 | DTS - Digital Transmission System |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 | Effective |
2014-12-03
|
||||
1 2 |
2014-12-01
|
|||||
1 2 | Applicant's complete, legal business name |
ARRIS
|
||||
1 2 | FCC Registration Number (FRN) |
0009654609
|
||||
1 2 | Physical Address |
3871 Lakefield Drive Suite 300
|
||||
1 2 |
3871 Lakefield Drive
|
|||||
1 2 |
SUWANEE, GA
|
|||||
1 2 |
United States
|
|||||
app s | TCB Information | |||||
1 2 | TCB Application Email Address |
c******@telefication.com
|
||||
1 2 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 2 | Grantee Code |
UID
|
||||
1 2 | Equipment Product Code |
TG2472
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 | Name |
A**** A****** F********
|
||||
1 2 | Title |
Manager -Regulatory/Compliance
|
||||
1 2 | Telephone Number |
678-4********
|
||||
1 2 | Fax Number |
678-4********
|
||||
1 2 |
t******@arrisi.com
|
|||||
app s | Technical Contact | |||||
1 2 | Firm Name |
Compliance Certification Services
|
||||
1 2 | Name |
J**** F******
|
||||
1 2 | Physical Address |
No. 10, Weiye Rd, Innovation Park
|
||||
1 2 |
China
|
|||||
1 2 | Telephone Number |
86-51******** Extension:
|
||||
1 2 | Fax Number |
86-51********
|
||||
1 2 |
j******@ccsrf.com
|
|||||
app s | Non Technical Contact | |||||
1 2 | Firm Name |
Compliance Certification Services
|
||||
1 2 | Name |
L******** W********
|
||||
1 2 | Physical Address |
No. 10, Weiye Rd, Innovation Park
|
||||
1 2 |
China
|
|||||
1 2 | Telephone Number |
86-51******** Extension:
|
||||
1 2 | Fax Number |
86-51********
|
||||
1 2 |
l******@ccsrf.com
|
|||||
app s | Confidentiality (long or short term) | |||||
1 2 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 | Equipment Class | NII - Unlicensed National Information Infrastructure TX | ||||
1 2 | DTS - Digital Transmission System | |||||
1 2 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Touchstone Wireless Telephony Gateway | ||||
1 2 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 | Modular Equipment Type | Does not apply | ||||
1 2 | Purpose / Application is for | Original Equipment | ||||
1 2 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 | Grant Comments | Power output listed is conducted. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. This device has a 20/40/80 MHz bandwidth modes. | ||||
1 2 | Power output listed is conducted. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. This device has a 20/40 MHz bandwidth modes. | |||||
1 2 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 | Firm Name |
Compliance Certification Services (KunShan) Inc.
|
||||
1 2 | Name |
K**** C****
|
||||
1 2 | Telephone Number |
88633******** Extension:
|
||||
1 2 | Fax Number |
88633********
|
||||
1 2 |
k******@tw.ccsemc.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15E | 38 CC | 5150 | 5250 | 0.275 | |||||||||||||||||||||||||||||||||||
1 | 2 | 15E | 38 CC | 5725 | 5850 | 0.366 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC | 2412.00000000 | 2462.00000000 | 0.9710000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC