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1 2 3 | User Manual | Users Manual | 1.52 MiB | January 09 2020 / July 08 2020 | delayed release |
SURFboard mAX User Guide , Standard Revision W30/W31/W130/W133/W21/W121 P/N 365-095-33717 x.3 CommScope legal statements 2019 CommScope, Inc. All rights reserved No part of this content may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from CommScope, Inc. and/or its affiliates (CommScope). CommScope reserves the right to revise or change this content from time to time without obligation on the part of CommScope to provide notification of such revision or change. Export restrictions These products and associated technical data (in print or electronic form) may be subject to export control laws of the United States of America. It is your responsibility to determine the applicable regulations and to comply with them. The following notice is applicable for all products or technology subject to export control:
These items are controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations. Disclaimer THIS CONTENT AND ASSOCIATED PRODUCTS OR SERVICES (MATERIALS), ARE PROVIDED AS IS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CommScope DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. CommScope does not represent or warrant that the functions described or contained in the Materials will be uninterrupted or error-free, that defects will be corrected, or are free of viruses or other harmful components. CommScope does not make any warranties or representations regarding the use of the Materials in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. As a condition of your use of the Materials, you warrant to CommScope that you will not make use thereof for any purpose that is unlawful or prohibited by their associated terms of use. Limitation of liability IN NO EVENT SHALL CommScope, CommScope AFFILIATES, OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIES, LICENSORS AND THIRD PARTY PARTNERS, BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER, EVEN IF CommScope HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT, OR ANY OTHER THEORY ARISING FROM YOUR ACCESS TO, OR USE OF, THE MATERIALS. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, some of the above limitations may not apply to you. Trademarks ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its affiliates. All other trademarks are the property of their respective owners. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 2 SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 3 Table of contents Chapter 1: Get started.............................................................................. 6 In the box....................................................................................................................... 6 Hardware diagram.......................................................................................................... 6 LED behavior........................................................................................................ 7 Mobile app help and videos.......................................................................................... 8 Chapter 2: Set up your SURFboard mAX home network............................9 Get the ARRIS SURFboard mAX Manager mobile app................................................... 9 Launch the ARRIS SURFboard mAX Manager mobile app..............................................9 Create your SURFboard mAX account..........................................................................10 Set up your SURFboard mAX Router............................................................................12 Get SURFboard mAX Router online............................................................................. 16 Chapter 3: Create your SURFboard mAX home network..........................22 Chapter 4: Add a mAX Satellite.............................................................. 24 Set up your mAX Satellite............................................................................................ 24 Get SURFboard mAX Satellite online........................................................................... 26 Chapter 5: Manage your mAX home network......................................... 34 Sliding menu screen..................................................................................................... 34 Home Network............................................................................................................. 35 Graphic Network panel...................................................................................... 35 View All Devices panel.......................................................................................40 Shortcut panel....................................................................................................43 Network Settings.......................................................................................................... 44 Advanced Network Settings............................................................................... 45 Guest Access.................................................................................................................47 Parental Control............................................................................................................50 Add Another mAX........................................................................................................ 56 Wi-Fi Speed Test........................................................................................................... 56 Get Alexa Skills............................................................................................................. 59 Settings......................................................................................................................... 61 About............................................................................................................................ 61 FAQ................................................................................................................................62 Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information....................................................................... 64 SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 4 Safety and regulatory information............................................................................... 64 Caring for the environment by recycling your ARRIS equipment.................................66 FCC Statements.............................................................................................................66 FCC Interference Statement............................................................................... 66 FCC Declaration of Conformity.......................................................................... 67 FCC Radiation Exposure Statement....................................................................67 Industry Canada (IC) Statement.........................................................................67 IC Radiation Exposure Statement...................................................................... 67 Avis D'Industrie Canada (IC)...............................................................................68 Dclaration de IC Sur L'Exposition Aux Rayonnements..................................... 68 Wireless LAN information............................................................................................ 68 Restrictions on the use of wireless devices....................................................... 68 Open Source software information..............................................................................69 Software license........................................................................................................... 69 Privacy notice............................................................................................................... 71 Warranty information...................................................................................................72 Limited warranty for retail purchasers (retail devices)...................................... 72 Limited warranty for retail purchasers (refurbished retail devices)................... 72 SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 5 Chapter 1 Get started The SURFboard mAX Router can be purchased and installed stand-alone or with an additional mAX Satellite (or even two). The ARRIS SURFboard mAX Manager mobile app steps you through installing your SURFboard mAX home Wi-Fi System using your iOS or Android mobile device. The SURFboard mAX Manager mobile app lets you manage your home network access, Parental Control, Guest Access, and more on all the connected devices (e.g., smartphones, cameras, tablets, computers, Smart TVs, gaming consoles, and more) all across your mAX Wi-Fi home network. The ARRIS SURFboard mAX Manager mobile app supports your mobile devices running iOS 9.0 and above and Android 5.0 and above, and requires a cable or DSL modem connected to your ISP. In the box Check that the following items are included in the box. If any items are missing, call ARRIS Technical Support at 1-866-757-3598 for assistance. Item 1 pack: 1 mAX Router OR 2 pack: 1 mAX Router
& 1 Satellite Power Adaptor Ethernet Cable Description High-speed Router/Satellite with 1 WAN and 3 LAN ethernet ports Power adaptor for an electrical wall outlet connection Standard Category 5e (CAT5e) or higher network cable Hardware diagram This diagram and table explains the ports on the underside of your mAX router and satellite. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 6 Chapter 1: Get started Callout Name Description WAN port For connection to the modem 1 2 3 4 5 6 LAC port For connection to modems that support greater than 1Gbps service Ethernet port For ethernet device connections (i.e., TV, game console, PC, etc) Ethernet port For ethernet device connections (i.e., TV, game console, PC, etc) Power For connection to the power adaptor included in the box Reset button Resets the mAX to factory defaults This table describes the Router and Satellite LED behavior. LED behavior Action Booting Boot successful LED Behavior Solid amber Solid white Attempting to pair with mobile app via Bluetooth during on-boarding Rapidly alternating blue and white (~1 sec) Paired with mobile app via Bluetooth during on-boarding Slowly alternating blue and white (3 sec) Paired with mobile app via Bluetooth during on-boarding and WAN down Slowly alternating blue and red
(3 sec)
"Normal" state; on-boarding complete; connected to Internet; latest firmware installed; connection greater than 1Gbps Solid blue SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 7 Chapter 1: Get started LED Behavior Rapidly alternating blue and amber (~1 sec) Action Downloading software in background No WAN or BH connection for more than 30 seconds Solid red mAX Router good WAN connection state mAX Router disconnected WAN connection state Solid blue Solid red Mobile app help and videos Some of the mAX Manager mobile app screens offer video and textual help. Tap Help or Watch Video if you require more information or assistance with something on that screen. Help is also available on the Sliding menu screen accessed on the mobile app Home screen. Here you can access our Frequently Asked Questions, get contact information for ARRIS support, upload logs, and tap to navigate to our self-help site. Another useful help tool is the mAX videos. You can access the videos directly on Youtube at the following URLs:
SURFboard mAX Router Placement: https://youtu.be/r_n8IPWudM4 Meet SURFboard mAX : https://youtu.be/N7OTGktwCVI SURFboard mAX LED Descriptions: https://youtu.be/M6of26Cj3Ik SURFboard mAX 101: https://youtu.be/VsY8ogQpF0U SURFboard mAX Box Contents: https://youtu.be/x-qt6j5u9e0 Connecting Your SURFboard mAX Wi-Fi Router: https://youtu.be/J8eDLI4ztLs Setting Up Your SURFboard mAX Account: https://youtu.be/I_s6GdCxMSQ Creating a Home Network with SURFboard mAX: https://youtu.be/CQKrzTyuYN4 If you require more assistance than provided in this User Guide:
Visit the ARRIS Support website for email, chat, and customer support: www.arris.com/
selfhelp Call ARRIS Technical Support: 1-866-757-3598 SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 8 Chapter 2 Set up your SURFboard mAX home network This section covers how to:
Get the ARRIS SURFboard mAX Manager mobile app (page 9) Launch the ARRIS SURFboard mAX Manager mobile app (page 9) Create your SURFboard mAX account (page 10) Set up your SURFboard mAX Router (page 12) Get SURFboard mAX Router online (page 16) Get the ARRIS SURFboard mAX Manager mobile app The mobile app is available online as a free download for your mobile device. From the Apple App Store (for IOS devices) or Google Play Store (for Android devices), search for the ARRIS SURFboard mAX Manager mobile app and download by tapping OPEN in the Play Store or GET in the Apple Store. Launch the ARRIS SURFboard mAX Manager mobile app Once you have the app installed, tap the shortcut for the ARRIS SURFboard mAX Manager mobile app on your mobile device to launch it. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 9 Chapter 2: Set up your SURFboard mAX home network Create your SURFboard mAX account From the Log In screen, enter an email to associate with your SURFboard mAX account. You will receive a verification code at this email address to activate your account. This will be the account that manages your home network. If you have an existing account, it will be recognized and you will not be prompted for additional information. Tap Continue. If this is a new account, you will be prompted for account information. Complete the information requested. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 10 Chapter 2: Set up your SURFboard mAX home network Note: After you enter your account information, you must agree to and accept the Terms and Services (Software License, Warranty, Safety and Regulatory information) to finalize account creation. You can read the Terms and Services by tapping the link ARRIS Terms on this screen. Tap Return on the Terms and Services page to return to this account information screen, and tap the checkbox to agree. Finally, tap Create account to continue. On the next screen, you will be asked to verify the information you entered. Make any edits necessary or, if all is correct, tap Yes, all correct to continue. Shortly, you will receive an email with a verification code. Enter the code on the screen. This code is only valid for 24 hours. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 11 Chapter 2: Set up your SURFboard mAX home network A valid code results in the Success screen. Tap Continue. Set up your SURFboard mAX Router 1. Unpack the mAX unit(s) and accessories. Included are:
A SURFboard mAX unit (or two for the 2 pack) An ethernet cable per unit A power adapter per unit SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 12 Chapter 2: Set up your SURFboard mAX home network Note: If you purchased a 2 pack , there is no need to distinguish which is the Router and which is the Satellite unit: the mAX units are interchangeable. The first unit you install will become the Router and the second will become the Satellite. Tap Continue. 2. We need to learn about your existing home network to instruct you how to proceed. Choose which setup, among the 4 options, best reflects your current home network. Options are:
Gateway with integrated Wi-Fi: the mAX will replace the Wi-Fi portion of your gateway. Choose this option and the next screen provide instructions to follow that are unique to your setup. Cable modem and router: the mAX will replace your router and work with your modem. Choose this option and the next screen provide instructions to follow that are unique to your setup. DSL modem and router: the mAX will replace your router and work with your modem. Choose this option and the next screen provide instructions to follow that are unique to your setup. Modem with no router: the mAX will work with your modem. Choose this option and the next screen provide instructions to follow that are unique to your setup. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 13 Chapter 2: Set up your SURFboard mAX home network The next screen explains how your configuration will change specific to the option you chose. Follow any instructions and Tap Continue. 3. Unplug your existing modem from power, and if you have an existing Wi-Fi router unplug it from the modem and power as well (if you haven't already done so). Tap Continue. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 14 Chapter 2: Set up your SURFboard mAX home network 4. Connect the mAX unit to your modem with the ethernet cable. Be sure to use the yellow WAN port on the underside of the mAX. Tap Continue. 5. Power up your mAX Router and your modem. Wait for the LED on the mAX unit to alternate white and blue before you tap Continue . SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 15 Chapter 2: Set up your SURFboard mAX home network Get SURFboard mAX Router online This section describes how your mobile app pairs with the mAX Router and connects to the Internet. 1. The mAX Manager mobile app searches for the mAX Router. The LED will alternate white and blue during this process. 2. When the app successfully connects to your mAX Router, this screen displays and the LED will alternate white and blue. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 16 Chapter 2: Set up your SURFboard mAX home network 3. The mAX Router attempts to connect to the Internet. The LED will alternate white and Tap Continue. blue during this process. 4. Successful connection to the Internet. The LED will continue to alternate white and blue. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 17 Chapter 2: Set up your SURFboard mAX home network 5. Your mAX Router will take a few minutes to check for new firmware, which improves system performance. If firmware is found, the LED will alternate blue and amber while downloading. 6. If new firmware is found, the LED will alternate blue and amber while it is downloaded. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 18 Chapter 2: Set up your SURFboard mAX home network Tap Continue. If no new firmware is found or after the new firmware is downloaded, the app will report the current firmware version. Tap Continue. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 19 Chapter 2: Set up your SURFboard mAX home network 7. The mAX Manager mobile app will register your device. This keeps your system up-to-
date with the latest features. When registration is complete, tap Continue. 8. On the Name your Router screen, choose a name to identify your Router. This is useful when you have a mAX Router and a mAX Satellite and want to manage them separately. You can use the naming conventions provided by tapping to select (example, Office) or use the name it yourself field to create your own. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 20 Chapter 2: Set up your SURFboard mAX home network Tap Continue. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 21 Chapter 3 Create your SURFboard mAX home network In this section,you will create your SURFboard mAX home Wi-Fi network. 1. Name your home network and choose a password. You will be able to connect and manage all Wi-Fi enabled devices on this new home network. Note: A shortcut - If you use the network name (SSID) and password from your old router as the network name (SSID) and password for your SURFboard mAX Router, any devices previously connected to the old network will automatically connect to the new mAX home Wi-Fi network when the installation process is complete. This only works if you remove or disable your old router. Note: If you wish to have your wired devices connect to the new mAX network
(recommended), be sure to disconnect the wired devices from your old gateway or router and reconnect them into the ethernet ports on the underside of your mAX Router. Tap Continue . 2. The mAX Router will create and connect to your new mAX home Wi-Fi network. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 22 Chapter 3: Create your SURFboard mAX home network When the LED is solid blue, the network is connected. Note: If you purchased the 2 pack and want to set up your mAX Satellite at this time, see Add a mAX Satellite (page 24). SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 23 Chapter 4 Add a mAX Satellite Adding a mAX Satellite to your home network extends your home Wi-Fi coverage. If you purchased a 1 pack, tap I'll do it later on the Add another mAX Satellite screen. You can always purchase and install a mAX Satellite at another time. There are two parts to adding your mAX Satellite:
Set up your mAX Satellite (page 24) Get SURFboard mAX Satellite online (page 26) Set up your mAX Satellite To add a mAX Satellite to your home network, tap Install Satellite. Locate the mAX unit and the power adapter. There are 4 Placement tip screens that provide information to ensure optimal coverage throughout your mAX network. Tap Placement tips to learn more or tap Continue. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 24 Chapter 4: Add a mAX Satellite Choose if you want to connect the Satellite to your mAX router with a wired connection or wirelessly. Tap Continue. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 25 Chapter 4: Add a mAX Satellite For a wired connection, connect one end of the ethernet cable to a port on the underside of the mAX Satellite and the other end to a port on the underside of the mAX Router - use any port EXCEPT the yellow port labled WAN. Tap Continue. Get SURFboard mAX Satellite online Connect the power adaptor to the underside of the mAX Satellite and plug it into an outlet. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 26 Chapter 4: Add a mAX Satellite Tap Continue. The SURFboard mAX Manager mobile app will search for the Satellite in order to pair. The LED will alternate blue and white during this process. The LED will continue to alternate white and blue when pairing is complete. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 27 Chapter 4: Add a mAX Satellite Tap Continue. It might take a few minutes for the Satellite to connect to the Internet. The LED will continue to alternate between white and blue during this process. After an Internet connection is established, the Satellite will check for any new firmware updates. The latest firmware will improve your system's performance. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 28 Chapter 4: Add a mAX Satellite If new firmware is found, the LED will alternate blue and amber while it is downloaded. After the download is complete, Tap Continue. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 29 Chapter 4: Add a mAX Satellite If no new firmware is found or after the new firmware is downloaded, the mAX Manager mobile app will report the current firmware version. Tap Continue. The mAX Manager mobile app will register your device. This keeps your system up-to-date with the latest features. When registration is complete, tap Continue. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 30 Chapter 4: Add a mAX Satellite On the Name your Router screen, choose a name to identify your Satellite. This makes it easy to identify which devices are connected to the Satellite and which to the Router. You can use the naming conventions provided by tapping to select (example, Bedroom) or use the name it yourself field to create your own. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 31 Chapter 4: Add a mAX Satellite The mAX Manager mobile app will check the connection strength between the mAX Router and Satellite by running a Wi-Fi speed test. This will ensure your Satellite placement gives the optimal network coverage. The progress bar displays the test progression in percentage. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 32 Chapter 4: Add a mAX Satellite At the conclusion of the test, if the connection between the Router and Satellite is poor, you can choose to relocate the Satellite and tap Test again, or skip the test and tap Continue to continue with your mAX Satellite installation. If your location is optimal, tap Continue. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 33 Chapter 5 Manage your mAX home network The Home screen and the Sliding menu (located by tapping the hamburger icon in the top, left-hand corner of the Home screen) allow you to navigate through all the controls and features of your SURFboard mAX Manager mobile app. This section describes the features and controls you will use to manage you mAX home network. Sliding menu screen Your SURFboard mAX Manager mobile app allows you to view, change, and monitor all aspects of your mAX home W-Fi network. From the Sliding menu screen, tap the following options:
Home Network (page 35): view your home Wi-Fi network connectivity and device details Network settings (page 44): view configuration and Guest Access (page 47): enable, disable, delete, and Parental Control (page 50): create profiles and manage network settings secure guest accounts network access Add another mAX: instructions for mAX Satellite installation Wi-Fi Speed Test (page 56): Perform a speed test to monitor your mAX network upload and download speeds Get Alexa Skills (page 59): learn about adding Alexa Skills to your mAX Settings (page 61) About (page 61) FAQ (page 62): get your questions answered by accessing the mAX FAQs or contact support SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 34 Chapter 5: Manage your mAX home network Home Network Tap Home Network on the Sliding menu screen. This screen is the landing screen for the mAX Manager mobile app and gives you quick access to the features you will use most while icon (hamburger menu) in the top, left corner of managing your home network. Tap the the Home Network screen to access the Sliding menu again. The Home Network screen has 3 sections: Graphic Network panel, View All Devices carousel, and Shortcut panel. In addition, there is a bell Notification icon in the top, right corner of the home screen to let you know information is available about upgrades and security. When you are remote, a cloud icon denoting remote access is displayed beside the Notification icon. Graphic Network panel The top section of the Home Network screen is the Graphic Network panel. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 35 Chapter 5: Manage your mAX home network Tap the Internet globe to run a Wi-Fi speed test. See Wi-Fi Speed Test (page 56) for more information. The values for Internet upstream and downstream speeds (displayed on either side of the globe) report the last known Internet speed test run. This value will display as dashes if the test has not been initiated. The speed value displayed between the mAX Router and Satellite (if applicable) is the speed in Gigabits/second of your Wi-Fi within your home. Captions on mAX devices are the assigned friendly name you created (or the host name), and inactive devices are shown as faded images. Tap the mAX Router or mAX Satellite(s) image to display their device details screens. The LED color on the mAX Router displays the WAN connection state and on the mAX Satellite displays the Wi-Fi strength. See LED behavior (page 7) for more information. Tap the mAX Router or mAX Satellite in the Graphic panel to see the device details. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 36 Chapter 5: Manage your mAX home network Connected devices reports the number of devices connected to the unit. Tap on Connected devices to view a list of the devices. Tap on an individual device to view connection details. Tap Settings to control the brightness of the LED display. Tap Details to view the name of the unit, firmware version, model name, serial number, and the network name (SSID). SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 37 Chapter 5: Manage your mAX home network Scroll down to and tap Advanced. The advanced details include the channel, LAN IP, WAN, and MAC addresses. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 38 Chapter 5: Manage your mAX home network At the bottom of the details screen, tap Reboot Router. Exercise extreme caution before exercising this feature. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 39 Chapter 5: Manage your mAX home network View All Devices panel The center section of the Home Network screen is the View All Devices panel. Swipe left or right to scroll through the alphabetized list of all connected devices to both home and guest networks. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 40 Chapter 5: Manage your mAX home network Captions on connected devices are the assigned, friendly name (or the hostname if not assigned). Tap View All Devices to see and manage all devices that have been added to the network, both connected and offline, in a single screen. Tap a device to display its device details. See Connect devices to your mAX home Wi-Fi network for information about adding your devices to the network. Tap View All Devices to view a list of all devices added to the mAX Wi-Fi network both connected and offline . SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 41 Chapter 5: Manage your mAX home network Tap a device to display its details. These details include the last time the device accessed the network, which mAX unit it is connected to, and the signal strength. Offline devices will appear idle. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 42 Chapter 5: Manage your mAX home network Shortcut panel The bottom portion of the Home Network screen is the Shortcut panel. This panel provides quick access to the most used features of the SURFboard Max Manager mobile app. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 43 Chapter 5: Manage your mAX home network See Parental Control (page 50) for information about creating profiles and enabling and disabling time blocks for associated devices. See Network Settings (page 44) for information about viewing and managing the devices connected to your mAX Wi-Fi network. See Guest Access (page 47) to set up a separate, secure guest network Network Settings Tap Network Settings on the Sliding menu to view and manage your mAX Wi-Fi home network. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 44 Chapter 5: Manage your mAX home network On this screen you can:
Edit your mAX home Wi-Fi network name (SSID) Show the mAX home Wi-Fi network password See a list of all devices connected to the network. Tap the > icon to the right of a device to see details. See View All Devices (page 40) for detail descriptions. Tap the Advanced to view the configurable and read-only settings. See Advanced Network Settings (page 45) for more information. Advanced Network Settings Tap Advanced on the Network Settings screen. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 45 Chapter 5: Manage your mAX home network From this screen you can view and/or manage your home network settings:
LAN IP Address: View your network IP address Gateway IP: View your gateway IP DNS Configuration: The default configuration for this value is Obtain DNS automatically. A Domain Name Server is, by default, configured by your Internet Service Provider (ISP). The DNS server allows your devices to access services across the network by name instead numeric IP address. Over riding this default configuration is possible for the advanced user that desires more control over website lookups. This may be for speed, security, or reliability. You must know the address of another DNS server before turning off the default. Tap DNS Configuration to select to obtain the address automatically or manually configure it. LAN IP Reservation: The mAX device assigns an IP address for every device that joins your home network. This is called DHCP and allows your devices to join the home network and have connectivity to the Internet. Typically, there is no need to make any changes to this support. However, in some cases you may want to establish fixed (or reserved) IP addresses for particular devices in your network. Examples include setting up a file or media server. To establish a reservation rule, tap the +. Specify the MAC address for the desired device and the new reserved IP address. This IP address must SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 46 Chapter 5: Manage your mAX home network be within the home network subnet. From this time forward, the specified device will maintain this IP address. To remove this fixed address, delete the rule. WAN: Based on your Internet Service Provider (ISP) configuration, you may need to set a Static IP for your mAX Router. This is not typical for most users, but may apply to some business accounts. If this is required, tap the protocol button to Static and then populate the fields with the values provided by your ISP. Tap the Save changes button. The mAX will re-establish its WAN connection and may briefly show a red LED. To restore the default value, tap the protocol button back to the default value of DHCP. Note:
Misconfiguration of this setting will cause disruption of Internet access across all your network devices. Port Forwarding: Port forwarding rules are evaluated in the order that they are listed. Traffic is checked against the top rule first, followed by the next rule until a match is found. If multiple rules have similar characteristics, traffic will only be forwarded to the first rule that it matches. For any rule, the number of internal and external ports defined should match. Enable UPnP: The default state of UPnP is enabled. UPnP is an abbreviation for the Universal Plug and Play protocol. This protocol allows the discovery of devices and auto-
configurations of the network. Common UPnP supported devices are game consoles, smart TVs, and network printers. This protocol allows the device to interact with Internet servers and makes it available across your home network. This is a convenient capability, but to accomplish this, the UPnP protocol allows devices to open connection/ports through the mAX. Some users consider this a security risk. Disabling UPnP will sacrifice convenience for added security. Timezone: tap the Timezone to the right and select your timezone from the list. Changes made on this screen are updated in the mAX Router. When you are finished, tap Save. Guest Access Tap Guest Acess on the Sliding menu to create a separate, secure guest network, share access to that network, and enable/disable the network. Enter your mAX network name
(SSID) in the Wi-Fi network name (SSID) field and a password different from the password you set for your mAX home Wi-Fi network. You can easily send your guests the guest network credentials. Tap Share network name and password at the bottom of the Guest Access screen and choose the delivery method - from email to messenger to text, and more. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 47 Chapter 5: Manage your mAX home network To disable the guest network, move the slider to the left. This does not delete the guest network but suspends Internet access for all devices connected to your mAX home Wi-Fi guest network. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 48 Chapter 5: Manage your mAX home network When disabled, the Guest Access mAX Manager mobile app screen appears gray. To enable the network again, move the slider to the left. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 49 Chapter 5: Manage your mAX home network Parental Control Use profiles to assign personal devices to members of the household and manage their network access. Parental Control allows you to enable and disable access for time blocks of hours, days, or weeks by profile. When you assign devices to a profile, the time blocks control all devices on the profile. You can even instantly pause and unpause Internet Access by profile. Tap Parental Control on the Sliding menu and, on the Parental Control screen, move the slider to the right to enable Parental Control. Once enabled, you can access and manage all profiles listed on this screen by tapping Profiles. Tap Profiles to create a new profile. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 50 Chapter 5: Manage your mAX home network Tap Add new profile. On the Profile Name screen, choose a name for the profile. If you change your mind later, it is easy to change the profile name. Tap Save Changes. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 51 Chapter 5: Manage your mAX home network Each profile you create will have its own profile details screen. This one is named "child". Tap the pencil underneath the profile photo circle to edit the profile name. Tap the profile circle to take a photo with your phone camera or upload one to use as this profile's photo. Before you can add time restrictions or pause access, you need to add devices to this profile. Tap Devices. The list contains all devices that are active or offline on your mAX home Wi-Fi network, but not devices that already belong to an existing profile. A device cannot belong SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 52 Chapter 5: Manage your mAX home network to more than one profile. Tap the device or devices in the list that you want to add to the profile and see the checkbox checked. Tap Save changes and tap the arrow in the upper, left-
hand corner of the screen to return to the previous screen. Move the slider to the right on the Pause the Internet option to pause the Internet for all devices associated with this profile. A new screen will display to ensure you want to take this action. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 53 Chapter 5: Manage your mAX home network You can assign time blocks for this profile that will enable and disable Internet access for defined periods of time. Tap Time Block on the profile screen and Add new Time block on the Time Blocks screen. Tap a day or days to set the weekday and to and from to set the time range to disable Internet access for all devices associated with this profile. When you are finished, tap Save changes. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 54 Chapter 5: Manage your mAX home network Now the Time Blocks screen for this profile is populated with all the Time Block rules you have created. You can use the slider to enable (to the right) or disable (to the left) each Time Block. Returning to the completed profile, you can see the number of devices associated with the example "child" and the number of Time Blocks created. To view the details of each, just tap Devices or Time Blocks. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 55 To delete a profile, tap Delete Profile in red at the bottom of the profile screen. Chapter 5: Manage your mAX home network Add Another mAX This feature cannot be accessed remotely. Tap Add Another mAX on the Sliding menu to add 1 or 2 mAX Satellites to your mAX home Wi-Fi network. For more information, see Add a mAX Satellite (page 24). Wi-Fi Speed Test This feature cannot be accessed remotely. Tap Wi-Fi Speed Test on the Sliding menu. The speed test measures the speed between your device and the mAX Router or Satellite to which it is connected on your mAX home Wi-Fi network. Tap Begin testto perform the test. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 56 Chapter 5: Manage your mAX home network SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 57 Chapter 5: Manage your mAX home network A test in progression screen will show you progress at the test continues. When testing is complete, the results screen displays information about your Wi-Fi speed. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 58 Chapter 5: Manage your mAX home network Get Alexa Skills Tap Get Alexa Skills on the Sliding menu screen to learn how to get Alexa Skills. Alexa Skills are like apps. You can add them to your mAX to bring products and services to life. To learn more about Alexa Skills, visit www.amazon.com/alexaskills. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 59 Chapter 5: Manage your mAX home network Tap Get an Alexa Rule and follow the on-screen procedure. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 60 Chapter 5: Manage your mAX home network Settings About Tap Settings on the Sliding menu to view the SURFboard mAX firmware version and the name and email address of the account holder. Tap About on the Sliding menu to view licenses associated with this product and find a link to purchase another mAX (or other SURFboard product). You will also find your mAX firmware and SURFboard mAX Manager mobile app versions here. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 61 Chapter 5: Manage your mAX home network FAQ Tap FAQ on the Sliding menu to access the SURFboard mAX Frequently Asked Questions. If you are unable to find your answers there, you can also get support contact information on this screen. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 62 Chapter 5: Manage your mAX home network SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 63 Chapter 6 Appendix: ARRIS Software License, Warranty, Safety and Regulatory information Safety and regulatory information Caring for the environment by recycling your ARRIS equipment FCC statements FCC Interference Statement FCC Declaration of Conformity FCC Radiation Exposure Statement Industry Canada (IC) Statement IC Radiation Exposure Statement Avis D'Industrie Canada (IC) Dclaration de IC Sur L'Exposition Aux Rayonnements Wireless LAN information Restrictions on the use of wireless devices Open Source software information Software license Privacy notice. Warranty information Retail purchasers retail devices Retail purchasers refurbished retail devices Safety and regulatory information Important safety instructions - Save these instructions Read This Before You Begin - When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
Read all the instructions listed here and/or in the user manual before you operate this device. Pay particular attention to all safety precautions. Retain the instructions for future reference. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 64 Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information This device must be installed and used in strict accordance with manufacturer's instructions, as described in the user documentation. Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device. To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids such as vases; around, above, or in the proximity of the device. Do not use this product near water. For example, near a bathtub, washbowl, kitchen sink, laundry tub, swimming pool, or in a wet basement. This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly. Use only the power cord that was either supplied for this model in the original packaging or supplied as a replacement by ARRIS or your service provider. Installation of this device must be in accordance with national wiring codes and conform to local regulations. Operate this device only from the type of power source indicated on the device's marking label either on the back or underside of the device. If you are not sure of the type of power supplied to your home, consult your dealer or local power company. Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard. Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this device on a stable surface. Installation of an AC surge protector in the AC outlet to which this device is connected is recommended. This is to avoid damaging the device by local lightning strikes and other electrical surges. Postpone installation until there is no risk of thunderstorm or lightning activity in the area. Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 65 Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information For added protection during an electrical storm, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges. Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel. This device should not be used in an environment that exceeds 104 F (40 C). Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product or any included electronic accessories, i.e., power supply or battery, with your residential or commercial waste. ARRIS devices may be disposed of through the ARRIS Product Recycling program, further described at corporateresponsibility.arrisi.com/phoenix.zhtml. You may also contact your local community authorities for information regarding where you may dispose of your ARRIS electronic devices. For your convenience, batteries are also accepted at no charge for recycling at various locations. Please visit www.call2recycle.org or call 1-877-2RECYCL (1-877-273-2925) for a battery recycling location near you. FCC Statements FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the device and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 66 Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications to the device not expressly approved by ARRIS could void the user's authority to operate the equipment. FCC Declaration of Conformity ARRIS International, plc., 3871 Lakefield Drive, Suwanee, GA 30024, declares that your ARRIS retail device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure for an uncontrolled environment compliance requirements, the separation distance between the antenna and any person's body (including hands, wrists, feet and ankles) must be at least 12 inches (30 cm). This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing. The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user. Industry Canada (IC) Statement This device complies with Industry Canada's licence-exempt RSSs. Operation is subject to the following two conditions:
(1) This device may not cause interference; and
(2) This device must accept any interference, including interference that may cause undesired operation of the device. CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band. Caution: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only. High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or damage to License ExemptLocal Area Network (LE-LAN) devices. IC Radiation Exposure Statement Important Note: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 30 cm between the radiator and your body. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 67 Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information Avis D'Industrie Canada (IC) Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes:
. l'appareil ne doit pas produire de brouillage, et
. l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. CAN ICES-3 (B)/NMB-3 (B) Au Canada, les appareils de rseau local sans fil ne sont pas autoriss utiliser les bandes de frquence 5600-5650 MHz. Avertissement: afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux, les dispositifs fonctionnant dans la bande 5150-5250 MHz sont rservs uniquement pour une utilisation l'intrieur. Les radars haute puissance sont dfinis en tant qu'utilisateurs principaux (c.--d. prioritaires) des bandes de frquences 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interfrence ou des dommages susceptibles de nuire aux appareils exempts de licencerseau local (LAN-EL). Dclaration de IC Sur L'Exposition Aux Rayonnements Note Importante: cet quipement est conforme aux limites d'exposition aux rayonnements tablies par IC pour un environnement non contrl. Cet quipement doit tre install et utilis de manire maintenir une distance d'au moins 30 cm entre la source de rayonnement et votre corps. Wireless LAN information Note: This applies to devices that provide Wi-Fi capability. The IEEE 802.11 Standard on Wireless LANs (Revision B, Revision G, Revision N, and Revision AC), as defined and approved by the Institute of Electrical Electronics Engineers. The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA). Restrictions on the use of wireless devices In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 68 Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment. The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user. The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user's failure to comply with these guidelines. Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only. Security warning: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see your product's documentation and the ARRIS FAQs available on the ARRIS Support website, www.arris.com/consumers. Open Source software information For instructions on how to obtain a copy of any source code being made publicly available by ARRIS related to software used in this ARRIS product, you may send your request in writing to:
ARRIS Software Pedigree Operations 2450 Walsh Avenue Santa Clara, CA 95051 USA The ARRIS website opensource.arrisi.com also contains information regarding use of open source. ARRIS created opensource.arrisi.com to serve as a portal for interaction with the software community-at-large. This document contains additional information regarding licenses, acknowledgments and required copyright notices for open source packages used in this ARRIS product. Software license ARRIS International, plc. (ARRIS) 3871 Lakefield Drive Suwanee, GA 30024 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE, INCLUDING THE MCAFEELICENSE AGREEMENT AVAILABLE AT https://www.mcafee.com/consumer/en-us/policy/global/
legal.html (LICENSE) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD, OR USE ANY SOFTWARE, INCLUDING THE OPERATING SYSTEM EXECUTABLE CODE, EMBEDDED SOFTWARE, A MOBILE APPLICATION, FIRMWARE, FONTS, AND OTHER DATA, WHETHER ON DISK, IN READ ONLY MEMORY, ON ANY OTHER MEDIA IN ANY OTHER FORM AND RELATED DOCUMENTATION (SOFTWARE) PROVIDED WITH THE ARRIS PRODUCT (ARRIS PRODUCT). BY USING THE ARRIS PRODUCT AND/OR INSTALLING, DOWNLOADING, OR SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 69 Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND ARRIS. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. IF YOU DO NOT AGREE TO ALL THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN THE ARRIS PRODUCT AND THE SOFTWARE (COLLECTIVELY, PRODUCT), INCLUDING ALL COMPONENTS, DOCUMENTATION, AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT. The Software includes associated media, any printed materials, and any on-line or electronic documentation, as well as any updates, revisions, bug fixes, or drivers, thereto, obtained by you from ARRIS or your service provider. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such software. The Software is never sold. ARRIS licenses the Software to the original customer and to any subsequent licensee for personal use only under the terms of this License. ARRIS and its third-party licensors retain the ownership of the Software. You may:
USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form. You may not:
(1) Loan, distribute, rent, lease, give, sublicense, or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble, or reverse engineer the Software, including, but not limited to, modifying the Software to make it operate on non-
compatible hardware. (4) Remove, alter, or cause not to be displayed any copyright notices or startup message contained in the Software programs or documentation. (5) Attempt to gain unauthorized access to the Product or Software through hacking, password mining, or any other means. (6) Export the Software or the Product components in violation of any national, federal, state or local laws, as well as all ordinances, orders, rules, regulations, and requirements relating to the export or other regulations of the Product, including the Software. (7) Violate any applicable law, contract, intellectual property or other third-party right or commit a tort. (8) Engage in any harassing, threatening, intimidating, predatory, or stalking conduct. (9) Use the Product or Software in any way that could damage, disable, overburden, or impair the Product, or interfere with anyone else's use of the Product.
(10) Obtain or attempt to obtain any materials or information through any means not intentionally made available through the Product or Software. (11) Use the Product or Software for any fraudulent, unlawful, harassing, abusive, illegal, or unauthorized purpose, or engage in, encourage or promote any activity that violates this Software License. You SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 70 Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information further acknowledge and agree that a violation of this Software License may subject you to administrative penalty and/or criminal liability. The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation, or aircraft communications; or in design, construction, operation, or maintenance of any nuclear facility. ARRIS AND ITS THIRD-PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES. Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks, and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing, shall at all times remain with ARRIS and its third-party licensors. ARRIS retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music, and text incorporated therein, is owned by ARRIS or its third-party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of the rights of ARRIS under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the State of Georgia of the United States of America, excluding its conflict of laws principles and excluding the provisions of the UN Convention on Contracts for the International Sales of Goods and the Uniform Computers Information Transactions Act. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. Wireless communications, including those sent and received by the Product, are not secure communications. ARRIS is not responsible for the privacy of activity using the Product or Software. For security purposes, activity on the Product may be monitored, but there is no obligation on ARRIS to do so or to take any action even if it does. ARRIS is not responsible for any third-party software provided as a bundled application, or otherwise, with the Software. Privacy notice ARRIS will collect certain personal and anonymous information from and about you in connection with your use of the Product, including your email address and phone number for the limited purposes of Product registration, security and warranty support services. Your email address and phone number will not be shared with any third parties. In general, our collection, protection, use and disclosure of this information will be subject to the ARRIS Privacy Policy located at http://www.arris.com/company/privacy/. Your use of this Product indicates your consent to allow ARRIS collection and use of such information. This Product uses Google Analytics, which collects and processes certain data. Google's use such data is described at www.google.com/policies/privacy/partners/. This Product includes certain McAfee products, and your use of this Product also indicates your acceptance of the McAfee Privacy & Legal Terms available at https://www.mcafee.com/
consumer/en-us/policy/global/legal.html. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 71 Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information This Product uses Ookla Speedtest software application which tests the Internet speed between the Product and your Internet Service Provider (ISP). Ookla Speedtest collects certain personal data which is subject to Ookla's privacy policy set forth at http://
www.speedtest.net/privacy. U.S. Government restricted rights The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication, or disclosure by the Government is subject to restrictions as set forth in subdivision (c)
(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is ARRIS International, plc., 3871 Lakefield Drive, Suwanee, GA 30024. Warranty information ARRIS Retail Devices & Refurbished Retail Devices ARRIS International, plc. (ARRIS) Limited warranty for retail purchasers (retail devices) If you purchased this Product from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in material and workmanship under normal use, and (ii) the Software will perform substantially as described in its documentation. This Limited Warranty to you, the original end user customer, continues (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of two (2) years from the date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this Limiteddirectly Warranty or to obtain technical support, you must call the ARRIS toll-free phone number . Technical support charges may apply. ARRIS' sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty. All warranty claims must be made within the applicable Warranty Period.1-866-757-3598 Limited warranty for retail purchasers (refurbished retail devices) If you purchased this Product directly from ARRIS or from an authorized ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in material and workmanship under normal use, and (ii) the Software will perform substantially as described in its documentation. This Limited Warranty to you, the original end user customer, continues (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from ARRIS or an authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of one (1) year from the SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 72 Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this Limited Warranty or to obtain technical support, you must call the ARRIS toll-free phone number 1-866-757-3598. Technical support charges may apply. ARRIS' sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty. All warranty claims must be made within the applicable Warranty Period. General information. The warranties described in this Section shall not apply: (i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect the performance or use of the Product. ARRIS' warranties apply only to a Product that is manufactured by ARRIS and identified by ARRIS owned trademark, trade name or product identification logos affixed to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs. Any dealings with any third parties (including advertisers and/or sponsors) appearing on the Product, and any other terms, conditions, warranties or representations associated with such dealings are solely between you and those third parties. ARRIS is not responsible for examining or evaluating, and does not warrant the offerings of, any of these businesses or individuals or the content of their websites. ARRIS does not assume any responsibility or liability for the actions, products, or website contents of any third parties. You should carefully review their privacy statements and other conditions of use. You acknowledge that some security breaches involve attacks on data. For example, there are viruses and other malware that: (i) delete or destroy your data (sometimes individual files, but sometimes even an entire disk by corrupting a master boot record or other key element); (ii) modify your files (such as parasitic malware that attaches itself to a file and modifies the file to enable its own execution and/or propagation); and (iii) encrypt files on your drive (such as ransomware that uses asymmetric encryption). The best way for you to protect yourself from these types of attacks is frequent back-ups of your data to another device/location. This provides another copy of the data in the event that the attacking software has deleted, modified, or destroyed the data. It is your sole and exclusive responsibility to back-up all data and files on your device so that they can be restored in the event of an attack on your data. Without such a back-up, it may not be possible to restore any deleted, destroyed, or modified data/content. McAfee is not liable for loss of or recovery of data, or for files or loss of use of systems or networks arising from attacks on data. Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES ANY SOFTWARE ON AN AS IS AND AS AVAILABLE BASIS WITHOUT WARRANTIES OF ANY KIND. EXCEPT AS EXPRESSLY STATED IN THIS SECTION (WARRANTY INFORMATION). THERE ARE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF DESIGN, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND TITLE, OR ANY WARRANTY ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, OR AGAINST SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 73 Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE, INCLUDING BUT NOT LIMITED TO, ANY THIRD PARTYS PATENT(S), TRADE SECRET(S), COPYRIGHT(S), OR OTHER INTELLECTUAL PROPERTY RIGHTS. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. ARRIS EXPRESSLY DISCLAIMS ALL WARRANTIES FOR ANY SOFTWARE AND/OR COMPONENTS OF THE SOFTWARE CREATED OR OWNED BY ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION MCAFEE LIVESAFE SOFTWARE, AND ANY THIRD-PARTY EQUIPMENT AND SOFTWARE PURCHASED AND LICENSED BY YOU DIRECTLY FROM ANY THIRD PARTY, EVEN IF RECOMMENDED FOR USE BY ARRIS WITH THE PRODUCTS. ANY AND ALL WARRANTIES FOR SUCH THIRD PARTY EQUIPMENT AND SOFTWARE SHALL BE PROVIDED UNDER THE TERMS AND CONDITIONS OF THE AGREEMENT(S) BETWEEN YOU AND THE THIRD PARTY VENDOR FOR SUCH THIRD PARTY EQUIPMENT AND SOFTWARE. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While every reasonable effort has been made to ensure that you will receive a Product that you can use and enjoy, ARRIS does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-
free. No oral or written information given by ARRIS or an authorized representative of ARRIS shall create any warranty. If you are dissatisfied with any portion of the Product or the Software, or with any of the terms of this Software License, your sole and exclusive remedy is to discontinue using the Product. In addition, ARRIS does not represent or warrant that the Product and Software are accurate, complete, reliable, current or error-free, or that the content or websites that you or users request, receive, or visit will be safe, legal, acceptable, or appropriate for a particular age. You acknowledge that any age-based filtering may not be 100% accurate, and that ARRIS is not responsible in the event that certain content accessed through a Product is not appropriately filtered according to your configurations. While ARRIS attempts to make your access to and use of the Product and Software safe, we cannot and do not represent or warrant that the Product and Software, or our servers are free of viruses or other harmful components. You assume the entire risk as to the quality and performance of the Product and Software. Except for the limited warranty above, ARRIS disclaims any and all other warranties, and any and all responsibility for any loss, injury, claim, liability, or damage of any kind resulting from, arising out of, or in any way related to (a) any errors in or omissions on or from the Product or Software, including but not limited to technical inaccuracies and typographical errors, (b) any third party websites or content therein directly or indirectly accessed through links on the Product or Software, including but not limited to any errors in or omissions contained therein, (c) the unavailability of the Product or Software, (d) your use of the Product or Software, (e) your use of any equipment or software in connection with the Product or Software, or (f) information you might access or encounter or any activity that results from your access, encounter or activity on the internet. ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 74 Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product, whether made or suffered by you or another person and whether based in contract or tort. UNDER NO CIRCUMSTANCES AND IN NO EVENT SHALL ARRIS OR ANY SUPPLIER, LICENSOR, OR OTHER THIRD-PARTY SERVICE PROVIDER OF ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY (A) DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES; (B) THEFT OF PERSONALLY IDENTIFIABLE INFORMATION OR COST OF PROCURING SUBSTITUTE SERVICES; AND (C) DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF GOODWILL, LOSS OF PERONNEL SALARIES, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, LOSS OF DATA, INFORMATION OR ANY OTHER PECUNIARY LOSS OR NEGLIGENCE OF ANY KIND, OR FOR ANY OTHER NON-DIRECT DAMAGE OR LOSS ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT OR FROM ANY BREACH OF WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL ARRIS OR SUPPLIERS, LICENSORS, OR OTHER THIRD-PARTY SERVICE PROVIDERS OF ARRIS AGGREGATE LIABILITY EXCEED THE GREATER OF (i) THE AMOUNT YOU PAID FOR THE PRODUCT, OR (ii) IF YOU HAVE NOT PAID ARRIS FOR THE USE OF ANY PRODUCT, $100 USD (ONE HUNDRED U.S. DOLLARS). Nothing in this Software License limits any rights you may have under existing consumer-protection statutes or other applicable laws that may not be waived by contract in your jurisdiction. These matters are governed by the laws of the State of Georgia of the United States of America, without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computers Information Transactions Act. Retail purchasers only. If you purchased this Product directly from ARRIS or from an ARRIS authorized retail reseller, please call the ARRIS toll-free phone number, , for warranty service or technical support. Technical support charges may apply. For online technical support, please visit 1-866-757-3598www.arris.com/selfhelp. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS International, plc. (ARRIS). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are trademarks of ARRIS International, plc and/or its affiliates. All other marks are the property of their respective owners. 2018 ARRIS Enterprises LLC. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 75 ARRIS Contacts Technical services For technical support on ARRIS products, you can contact us by phone, email, or on the web. By telephone The Technical Support Center may be reached at: 1-888-944-HELP (4357). Additional support numbers are located at: Phone Support. On the web The ARRIS Membership site located at https://www.arris.com/support gives you the ability to request access to numerous service and support tools once you are registered on that site. One specific tool is Ask ARRIS, which is the Technical Support web portal. You will need to register for this tool using your support contract ID and email address. Ask ARRIS is located at: https://ask.arris.com. There you will be able to access:
Support Contact Information for all products Knowledge Base Information (also known as Solutions) User Documentation Current open support cases Ability to create a new support case (for technical support or repair and return) Training Webcast By email The Technical Support Center may also be reached by email. Email addresses for ARRIS products are located at: Email Support. Technical training For more information about our Global Knowledge Services Department and the programs we offer, email us at: training@arris.com SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 76 Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com
1 2 3 | Internal Photo | Internal Photos | 2.87 MiB | March 24 2020 / September 26 2020 | delayed release |
1 2 3 | Internal Photos | Internal Photos | 2.88 MiB | January 09 2020 / July 08 2020 | delayed release |
1 2 3 | External Photos | External Photos | 430.96 KiB | January 09 2020 / July 08 2020 | delayed release |
1 2 3 | Authorization Letter | Cover Letter(s) | 23.99 KiB | March 24 2020 / March 30 2020 |
Date: May 16, 2018 AUTHORIZATION LETTER To whom it may concern:
I hereby authorize Thomas Kelleher, Compliance Engineer of ARRIS, to act on behalf of ARRIS in all matters relating to the FCC application for equipment authorization in connection with FCC grantee code UID, including signing of all documents relating to these matters. If you have any questions regarding this authorization, please dont hesitate to contact me. Sincerely yours,
Antonio Figueiredo ARRIS 3871 Lakefield Drive, Suwanee, GA 30024 Tel: (678) 473-5067 E-mail: tony.figueiredo@arris.com
1 2 3 | C2PC Letter | Cover Letter(s) | 160.43 KiB | March 24 2020 / March 30 2020 |
Class II Permissive Change Request Date: March 17, 2020 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 FCC ID: UIDW21 Original Grant Date: January 10, 2020 To Whom It May Concern:
Pursuant to CFR 2.1043, ARRIS hereby requests a Class II Permissive Change as outlined below. The model name and FCC ID shall remain the same. Modifications via Firmware:
The above changes are enabled by Firmware programmed in the factory. There is no software that can be modified by end-user. Add 5GHz U-NII-2A band (5250-5350 MHz) Add 5GHz U-NII-2C band (5470-5725 MHz, including the TDWR band) Add 160MHz Bandwidth for Channel 114 only (5570MHz) Add Beamforming for 5GHz U-NII-2C and U-NII-3 bands (5470-5725 MHz and 5725-5850 MHz) Minor Hardware Modification:
The height of the RF shield on one of the 5GHz radios was modified slightly. The reports attached to this application verify there were no changes to radio parameters. If you should have any questions regarding these modifications, please dont hesitate to contact us. Sincerely, Applicant Address
: ARRIS
: 3871 Lakefield Drive, Suwanee, Georgia, 30024 USA
Signature Name and Title : Thomas Kelleher / Compliance Engineer E-Mail Telephone
: thomas.kelleher@arris.com
: 215-323-2257 3871 Lakefield Drive Suwanee, GA 30024
1 2 3 | Confidential Letter | Cover Letter(s) | 160.15 KiB | March 24 2020 / March 30 2020 |
Confidentiality Request Date: March 17, 2020 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 FCC ID: UIDW21 Original Grant Date: January 10, 2020 To Whom It May Concern:
Long Term Confidentiality Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, we hereby respectfully request confidential treatment of information accompanying this application as outlined below:
Operational Description The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these matters might be harmful to the Applicant and provide unjustified benefits to its competitors. We understand that pursuant to Rule 0.457, disclosure of this Application and all accompanying documentation will not be made before the date of the Grant for this application. Short Term Confidentiality Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, we hereby respectfully request short-
term confidential treatment of information accompanying this application as outlined below until 180 days after the Grant Date of Equipment Authorization to ensure sensitive business information remains confidential until the actual marketing of the device:
Internal Photos Test Setup Photos Sincerely, Applicant Address
: ARRIS
: 3871 Lakefield Drive, Suwanee, Georgia, 30024 USA
Signature Name and Title : Thomas Kelleher / Compliance Engineer E-Mail Telephone
: thomas.kelleher@arris.com
: 215-323-2257 3871 Lakefield Drive Suwanee, GA 30024
1 2 3 | Power of Attorney Letter | Cover Letter(s) | 155.35 KiB | March 24 2020 / March 30 2020 |
Authorization Letter Date: March 17, 2020 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 FCC ID: UIDW21 Original Grant Date: January 10, 2020 To Whom It May Concern:
ARRIS hereby authorizes the following person to act as our agent regarding the application for equipment authorization, referenced by the FCC ID above. Sporton International Inc. Address : No.8, Lane 724, Bo-ai St., Jhubei City, HsinChu County 302, Taiwan, R.O.C. Name Job Title : Manager e-mail This authorization includes permission for the agent to complete FCC forms and sign the application on our behalf. ARRIS acknowledges that all responsibility for complying with the terms and conditions of certification still resides with ARRIS. We further certify that neither the applicant nor any party to this application, as defined in 47 CFR 1.2002(b), is subject to a denial to Federal benefits, that include FCC benefits, pursuant to section 5301 of the Anti-Drug Abuse Act of 1998, 21 U.S.C. 862. Sincerely, Applicant Address
: ARRIS
: 3871 Lakefield Drive, Suwanee, Georgia, 30024 USA
: Leohuang@sporton.com.tw
: Leo Huang
Signature Name and Job : Thomas Kelleher / Compliance Engineer e-Mail Telephone
: thomas.kelleher@arris.com
: 215-323-2257 3871 Lakefield Drive Suwanee, GA 30024
1 2 3 | TPC Declaration Letter | Cover Letter(s) | 153.00 KiB | March 24 2020 / March 30 2020 |
TPC Declaration Date: March 17, 2020 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 FCC ID: UIDW21 Original Grant Date: January 10, 2020 To Whom It May Concern:
We, ARRIS, declare that the device referenced above supports Transmit Power Control (TPC) function for the United States market, in accordance with 47 CFR 15.407(h). The TPC function is enabled by factory firmware and cannot be changed by the user. Sincerely, Applicant Address
: ARRIS
: 3871 Lakefield Drive, Suwanee, Georgia, 30024 USA
Signature Name and Title : Thomas Kelleher / Compliance Engineer E-Mail Telephone
: thomas.kelleher@arris.com
: 215-323-2257 3871 Lakefield Drive Suwanee, GA 30024
1 2 3 | Test Setup Photo DFS | Test Setup Photos | 228.68 KiB | March 24 2020 / September 26 2020 | delayed release |
1 2 3 | Test Setup Photo RF | Test Setup Photos | 102.92 KiB | March 24 2020 / September 26 2020 | delayed release |
1 2 3 | Auth to Act | Cover Letter(s) | 23.99 KiB | January 09 2020 / January 10 2020 |
Date: May 16, 2018 AUTHORIZATION LETTER To whom it may concern:
I hereby authorize Thomas Kelleher, Compliance Engineer of ARRIS, to act on behalf of ARRIS in all matters relating to the FCC application for equipment authorization in connection with FCC grantee code UID, including signing of all documents relating to these matters. If you have any questions regarding this authorization, please dont hesitate to contact me. Sincerely yours,
Antonio Figueiredo ARRIS 3871 Lakefield Drive, Suwanee, GA 30024 Tel: (678) 473-5067 E-mail: tony.figueiredo@arris.com
1 2 3 | Confidentiality Request Letter | Cover Letter(s) | 151.78 KiB | January 09 2020 / January 10 2020 |
Confidentiality Letter Date: December 2, 2019 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 FCC ID: UIDW21 To Whom It May Concern:
Long Term Confidentiality Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, we hereby respectfully request confidential treatment of information accompanying this application as outlined below:
Block Diagrams Schematics Operational Description The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these matters might be harmful to the Applicant and provide unjustified benefits to its competitors. We understand that pursuant to Rule 0.457, disclosure of this Application and all accompanying documentation will not be made before the date of the Grant for this application. Short Term Confidentiality Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, we hereby respectfully request short-
term confidential treatment of information accompanying this application as outlined below until 180 days after the Grant Date of Equipment Authorization to ensure sensitive business information remains confidential until the actual marketing of the device:
External Photos Internal Photos Test Setup Photos User Manuals Sincerely, Applicant Address
: ARRIS
: 3871 Lakefield Drive, Suwanee, Georgia, 30024 USA
Signature Name and Title : Thomas Kelleher / Compliance Engineer E-Mail Telephone
: thomas.kelleher@commscope.com
: 215-323-2257 3871 Lakefield Drive Suwanee, GA 30024
1 2 3 | Power of Attorney Letter | Cover Letter(s) | 149.03 KiB | January 09 2020 / January 10 2020 |
Authorization Letter Date: December 2, 2019 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 FCC ID: UIDW21 To Whom It May Concern:
ARRIS hereby authorizes the following person to act as our agent regarding the application for equipment authorization, referenced by the FCC ID above. Sporton International Inc. Address : No.8, Lane 724, Bo-ai St., Jhubei City, HsinChu County 302, Taiwan, R.O.C. Name Job Title : Manager e-mail This authorization includes permission for the agent to complete FCC forms and sign the application on our behalf. We further certify that neither the applicant nor any party to this application, as defined in 47 CFR 1.2002(b), is subject to a denial to Federal benefits, that include FCC benefits, pursuant to section 5301 of the Anti-Drug Abuse Act of 1998, 21 U.S.C. 862. Sincerely, Applicant Address
: ARRIS
: 3871 Lakefield Drive, Suwanee, Georgia, 30024 USA
: Leohuang@sporton.com.tw
: Leo Huang
Signature Name and Job : Thomas Kelleher / Compliance Engineer e-Mail Telephone
: thomas.kelleher@commscope.com
: 215-323-2257 3871 Lakefield Drive Suwanee, GA 30024
1 2 3 | SDoC Attestation Letter | Attestation Statements | 143.57 KiB | January 09 2020 / January 10 2020 |
SDoC Attestation Letter Date: December 2, 2019 Federal Communications Commission 7435 Oakland Mills Road Columbia MD 21046 FCC ID: UIDW21 To Whom It May Concern:
As the grantee of this project (FCC ID: UIDW21 / Brand Name: ARRIS / Model: W21), ARRIS hereby declares that the product meets the definition of a composite system, as defined in 2.947(f), and has been tested accordingly. The final product shall comply with FCC rules for composite devices using Certification and SDoC procedures. Sincerely, Applicant Address
: ARRIS
: 3871 Lakefield Drive, Suwanee, Georgia, 30024 USA
Signature Name and Title : Thomas Kelleher / Compliance Engineer E-Mail Telephone
: thomas.kelleher@commscope.com
: 215-323-2257 3871 Lakefield Drive Suwanee, GA 30024
1 2 3 | Test Setup Photos 5G | Test Setup Photos | 249.14 KiB | January 09 2020 / July 08 2020 | delayed release |
1 2 3 | Test Setup Photos 2.4G | Test Setup Photos | 249.15 KiB | January 09 2020 / July 08 2020 | delayed release |
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2020-03-30 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX | Class II Permissive Change |
2 | 2020-01-10 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX | Original Equipment |
3 | 2412 ~ 2462 | DTS - Digital Transmission System |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 | Effective |
2020-03-30
|
||||
1 2 3 |
2020-01-10
|
|||||
1 2 3 | Applicant's complete, legal business name |
ARRIS
|
||||
1 2 3 | FCC Registration Number (FRN) |
0009654609
|
||||
1 2 3 | Physical Address |
3871 Lakefield Drive Suite 300
|
||||
1 2 3 |
3871 Lakefield Drive
|
|||||
1 2 3 |
SUWANEE, GA
|
|||||
1 2 3 |
United States
|
|||||
app s | TCB Information | |||||
1 2 3 | TCB Application Email Address |
t******@timcoengr.com
|
||||
1 2 3 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 2 3 | Grantee Code |
UID
|
||||
1 2 3 | Equipment Product Code |
W21
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 | Name |
A****** A**** F****
|
||||
1 2 3 | Title |
Manager -Regulatory/Compliance
|
||||
1 2 3 | Telephone Number |
678-4********
|
||||
1 2 3 | Fax Number |
678-4********
|
||||
1 2 3 |
t******@arrisi.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 09/26/2020 | ||||
1 2 3 | 07/08/2020 | |||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 | Equipment Class | NII - Unlicensed National Information Infrastructure TX | ||||
1 2 3 | DTS - Digital Transmission System | |||||
1 2 3 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Wireless Router | ||||
1 2 3 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | Yes | ||||
1 2 3 | No | |||||
1 2 3 | Modular Equipment Type | Does not apply | ||||
1 2 3 | Purpose / Application is for | Class II Permissive Change | ||||
1 2 3 | Original Equipment | |||||
1 2 3 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 | Grant Comments | Output Power listed is the maximum combined conducted output power. This device must be installed and operated so as to provide a separation distance of at least 30 cm from all persons, and must not be co-located or operating in conjunction with any other antenna or transmitter, except in accordance with FCC multi-transmitter product procedures, or as evaluated in this filing. This device supports 20, 40, 80, and 160 MHz bandwidth modes. | ||||
1 2 3 | Output Power listed is the maximum combined conducted output power. This device must be installed and operated so as to provide a separation distance of at least 30 cm from all persons, and must not be co-located or operating in conjunction with any other antenna or transmitter, except in accordance with FCC multi-transmitter product procedures, or as evaluated in this filing. This device supports 20, 40 and 80 MHz bandwidth modes. | |||||
1 2 3 | Output Power listed is the maximum combined conducted output power. This device must be installed and operated so as to provide a separation distance of at least 30 cm from all persons, and must not be co-located or operating in conjunction with any other antenna or transmitter, except in accordance with FCC multi-transmitter product procedures, or as evaluated in this filing. This device supports 20 and 40 MHz bandwidth modes. | |||||
1 2 3 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 | Firm Name |
Sporton International Inc.
|
||||
1 2 3 | Name |
A****** C****
|
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1 2 3 | Telephone Number |
+886-********
|
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1 2 3 | Fax Number |
+886-********
|
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1 2 3 |
a******@sporton.com.tw
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|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15E | CC MO | 5180 | 5240 | 0.824 | |||||||||||||||||||||||||||||||||||
1 | 2 | 15E | CC MO | 5260 | 5320 | 0.249 | |||||||||||||||||||||||||||||||||||
1 | 3 | 15E | CC MO | 5500 | 5720 | 0.248 | |||||||||||||||||||||||||||||||||||
1 | 4 | 15E | CC MO | 5745 | 5825 | 0.998 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15E | CC MO | 5180 | 5240 | 0.824 | |||||||||||||||||||||||||||||||||||
2 | 2 | 15E | CC MO | 5745 | 5825 | 0.998 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15C | CC MO | 2412.00000000 | 2462.00000000 | 0.9950000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC