Index & Accessories (Fig.1) BACK Battery door compartment**
**Remarks: SAM card slot inside the battery compartment. For any questions of SAM card installation, please contact the ocial distributors to follow up. Reset button Charging contacts Package Contents Device USB cable Rechargeable battery x 1 x 1 x 1 Paper roll Quick start guide x 1 x 1 SIM and SAM Cards Installation Method SIM/SAM card slot SAM card slot WisePad 2 Plus Magstripe, EMV and NFC Card Reader with integrated thermal printer Support Operating Systems:
iOS, Android, Windows Phone 8, MS Windows Index & Accessories (Fig.1) Battery Installation And Charging Method www.bbpos.com
**Please make sure the SIM and SAM cards are facing down.**
FRONT NFC LED indicators
**WisePad 2 Plus is powered by a removable Lithium Polymer rechargeable battery. Before rst use, charging is required for approximately two to three hours. To prevent potential electrical damage to the WisePad 2 Plus, please be recommended to use the Micro USB cable provided with the packaging. Thermal printer Receipt cutter LCD display Micro USB port for charging &
operation Secure PIN pad for PIN input 1 3 2 4 For magstripe card reading For NFC card reading LED indicator Power / Setting button, Up / Paper Feed button, Down / Reprint button ENTER button CANCEL button CLEAR button Connect Micro USB charging cable to charge the device as shown to the right. For EMV card reading with LED indicator Paper Roll Installation Method STEP 1 Open the paper compartment by gently lifting the lever and pulling it towards the rear of the terminal (Refer to Fig. 1.1) STEP 2 After discarding the packing material on the paper roll,
t the paper roll in the compartment with paper feeding underneath the roll. The correct placement of paper is critical. (Refer to Fig. 1.2) STEP 3 Gently close the printer cover until a click is heard.
(Refer to Fig. 1.3) STEP 4 Remove excess paper by tearing it along the serrated cutting edge. Fig. 1.1 Fig. 1.2 Caution: Please use paper approved by the manufacturer. If not, it may cause damages to the printer. When installing paper, the user needs to be cautious of the serrated metal cutting edge. Fig. 1.3 NFC Status Indicators First LED ON LEDs ON in consecutive order 4 LEDs ON + BEEP B
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P E E C R E DIT C 1 1 0 M e Sin c e m b er 0 0 C a 0 2 V alidFro m0 r d 0/0 0 2 0 0 h o A R D l d e V alidT hru0 X r N 0/0 0 a m e X X X 5 5 2 C R E DIT C 1 1 0 M e Sin c e m b er 0 0 C a 0 2 V alidFro m0 r d 0/0 0 2 0 0 h o A R D l d e V alidT hru0 X r N 0/0 0 a m e X X X 5 5 2 Card reading process successfully completed 2 BEEP First LED ashing 2 BEEPs
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Transaction completed Standby mode Error, please retry Product Specications LCD Message Details Standalone mode - WiFi, GPRS (optional) /3G (optional) Dual SAM cards OR single SAM card & single SIM card if with GPRS/3G EMV chip card reader (ISO 7816 compliant class A, B, C card) Triple track magnetic stripe card reader NFC reader (EMV contactless, ISO 14443A/B) Thermal printer Secure PIN pad Thermal printer Over-the-air rmware update Over-the-air key update Over-the-air terminal conguration Backlit dot-matrix LCD display 10 numerical buttons, enter, cancel & clear buttons, power/setting button, up/paper feed button, down/reprint button Functions Display Buttons Communication Interface mPOS mode - Bluetooth 2.1, Micro USB Connectivity Thermal Printer
- Paper Width
- Eective Printing
- Paper Roll Diameter
- Resolution
- Sensor Power & Battery Charging LED indicator NFC LED Indicator Key Management Encryption Algorithm Swipe Speed Battery Life Support Operating Systems Android 2.1 or above, iOS 6.0 or above, Operating Temperature Operating Humidity Storage Temperature Storage Humidity Product Size Product Weight 58mm / 2.28inch 48mm Max 30mm / 1.18inch (can print 60 receipts with printing length 10mm per receipt) 8 dots/mm, 384 dots/line Paper and cover open sensor, low battery Lithium polymer rechargeable battery 1300mAh, 3.7V Via Micro USB or charging contacts
(Charging cradle optional) Ready for magstripe card swiping - LED on Ready for ICC card insertion - LED on Connecting with POS terminal - First LED ashing Ready for NFC Reading - First LED on Success Reading - 4 LEDs on in consecutive order Transaction Completed - One BEEP sound Errors - Two BEEP sound Power o - All LEDs o DUKPT, MK/SK TDES 15cm/sec - 100cm/sec Above 1200 EMV transactions, or above 4000 magnetic card swipe transactions, or above 700 EMV contactless transactions, or 12 hrs BLE broadcasting for one fully charge Windows Phone 8, MS Windows 0C 45C (32F 113F) Maximum 95%
-20C - 55C (-4F 131F) Maximum 95%
155 x 78 x 38.4mm (approx.) /
6.1 x 3.07 x 1.51inch (approx.) 280g / 9.9oz (approx., including Paper Roll) WisePad 2 Plus Message BBPOS STANDBY BLUETOOTH ON PAIRING NOW .... CONNECTING NETWORK .... PROCESSING INPUT PIN INCORRECT PIN COMPLETED CANCELLATION TERMINATE DECLINED MSR SUCCESS MSR FAIL NO ICC NO RESPONSE INSERT CARD SWIPE CARD NFC ACCEPTED POWER OFF?
Description WisePad 2 Plus opening screen Waiting for connection via Bluetooth, WiFi or GPRS network. WisePad 2 Plus enters SLEEP MODE if no operation for 5 minutes Bluetooth is turned on and pairing with smartphone or tablet. Connecting to WiFi or GPRS network Transaction is processing Remind to enter PIN Incorrect PIN input, please retry Transaction is completed Transaction is cancelled Transaction is terminated Transaction is declined Succeeds to swipe card Fails to swipe card No ICC card is inserted/detected Time out message for no card is inserted or swiped Remind to insert ICC card Remind to swipe magstripe card Remind to tap card Transaction is successful Conrm or decline to turn o the WisePad 2 Plus Troubleshooting Problems Recommendations Device cannot be paired Display turned o automatically Device lost the connection with your smartphone or tablet when the device is auto-o. Device cannot read your card successfully through NFC reading Device cannot read your card successfully Device cannot read your card successfully Device has no response Please press & hold the power on/o button to restart your device. Please check if you can nd the devices Serial Number (Shown on the back of device) in the Scanned Device List of your smartphone or tablet. The display may turn o after enter the SLEEP MODE to save power. Please press and hold the power on/o button to restart it. The device may be out of power, please use the USB cable to recharge it, then retry. Please press and hold the power on/o button to turn on the device again. The device will automatically connect with your smartphone or tablet again. The device may be at lower battery level, please use the USB cable to recharge it, then retry. Please ensure the device or smartphone/tablet is within the reception range. Please check if your card supports NFC payment. Please ensure if your card is placed within 4cm range on top of the NFC marking. Please take out your NFC payment card from wallet or purse for payment to avoid any interference. Please check if the device has power when operating and ensure devices are connected. Please check if the application instructs to swipe or insert card. Please ensure that there is no obstacle in the card slots. Please check if the magstripe or chip of the card is facing the right direction when swiping or inserting card. Please ensure your phone/tablet is supported model for this devices operation. Please swipe or insert card with a more constant speed. Please use a paper clip to press the reset button at the back for reboot. To insert or replace the battery, please lift up the latches to remove the battery door. Ready for tapping card Reading card information 2 Standalone Mode (Model: WPP22, WPP23) Quick Start Procedures STEP 1 Press and hold to turn on WisePad 2 Plus until STANDBY is shown (Fig. 2.1). Fig. 2.1 - Standby Mode STEP 3 When the amount EXCEED the contactless limit It will display Insert/Swipe screen (Fig. 3.3) and the device can accept either magstripe or EMV IC card. Fig. 3.3 - Insert/Swipe Quick Start Procedures STEP 1 WisePad 2 Plus can support iOS (iOS 6.0 or above), Android
(Android 2.1 or above), Windows Phone 8 & MS Windows. Fig. 4.1 Download and install ocial application from APP Store
(Fig. 4.1). STEP 2 Press and hold to turn on WisePad 2 Plus until STANDBY is displayed on the LCD. And, turn on your smartphone/tablet Bluetooth pairing function (Fig. 4.2). Fig. 4.2 When the amount HAVENT EXCEED the contactless limit It will display the Start Payment (Fig. 3.4), the device can accept one of magstripe, EMV IC and NFC card. Fig. 3.4 - Start Payment Steps of dierent payment methods:
a. Swipe magstripe card (Fig. 3.5) b. Insert EMV IC card (Fig. 3.6). If you are required to input PIN, please input via secure PIN pad and press to conrm. c. Tap NFC card (Fig. 3.7). Success tapping will have beep sound and LED indication. (Please refer to NFC status indicators) Fig. 3.5 - Swipe magstripe card Fig. 2.2 - Setting Menu STEP 2 Press to enter the Setting Menu (Fig. 2.2), press 1 to enter the Connection Menu (Fig. 2.3). Then, choose one of connection methods by pressing:
- 1 to connect WiFi or
- 2 to connect Cellular (GPRS/3G) After network is successfully connected, WisePad 2 Plus will enter the Transaction Menu (Fig. 2.4).
** Remarks:
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If you need to cancel the transaction, please press X to cancel. CANCALLED will be shown on the display and it will back to Enter Amount page (Fig. 3.2) to start next transaction. If you pay by magstripe card or EMV IC card, please ensure that the magstripe or EMV chip of the card is facing the right direction. If you pay by using NFC card, please ensure you tap the NFC payment card within 4cm range on top of the NFC marking. If the amount is higher than CVM limit in NFC payment, input PIN is required. Fig. 2.3 - Connection Menu
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Fig. 2.4 - Transaction Menu Fig. 3.6 - Insert EMV IC card STEP 3 For rst time pairing, open the APP and click Tap to connect (Fig. 4.3). Then, select WisePad 2 Plus in the Select the reader model pop-up window (Fig. 4.4). After that, Device Ready is shown on the top in Sale page
(Fig. 4.5). Fig. 4.3
** If you paired the device before, it will automatically pairing to the device when open the APP.
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No Reader. Tap to connect. mPOS Mode (Model: WPP21) STEP 2 In Payment Method page (Fig. 5.1), press a payment method which you choose. When you press Credit Card, the APP and the device will go to Start Payment page (Fig. 5.2). Then, you can use one of below payment methods to start the transaction. Fig. 5.1 - Payment Method a. Swipe magstripe card (Fig. 5.3) Fig. 5.2 - Start Payment b. Insert EMV IC card. If you are required to input PIN
(Fig. 5.4), please input via secure PIN pad and press to conrm on device. c. Tap NFC card (Fig. 5.5). Success tapping will have beep sound and LED indication. (Please refer to NFC status indicators)
** Remarks:
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If you would like to change to the other payment method in Start Payment page (Fig. 5.2), press Change payment method. Then, it will back to Payment Method page (Fig. 5.1) for next transaction. If you pay by magstripe card or EMV IC card, please ensure that the magstripe or EMV chip of the card is facing the right direction. If you pay by using NFC card, please ensure you tap the NFC payment card within 4cm range on top of the NFC marking. If the amount is higher than CVM limit in NFC payment, input PIN is required. Change payment method Fig. 5.3 - Swipe magstripe card Fig. 5.4 - Insert EMV IC card i S n c e M e m b e r 0 0 l i d V a F r o m 0 0 0 0
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0 0 0 0 J I M M Y D O N A L D S O N C R E D I T C A R D 1 1 0 0 2 2 0 0 X X X X 5 5 2 2 Sale Operation STEP 1 In Transaction Menu (Fig. 3.1), press 1 to start the Sale Operation. Fig. 3.1 - Transaction Menu STEP 2 Enter amount, then press to conrm (Fig. 3.2). Fig. 3.2 - Enter Amount i S n c e M e m b e r 0 0 l i d V a F r o m 0 0
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0 0 J I M M Y D O N A L D S O N C R E D I T C A R D 1 1 0 0 2 2 0 0 X X X X 5 5 2 2 Fig. 4.4 Select the reader model WisePad 2 Plus CANCEL Fig. 4.5 - Sale WisePad 2 Plus (0023) Fig. 3.7 - Tap NFC card Sale Operation STEP 1 In Sale page (Fig. 4.5), enter amount and press Charge. Fig. 4.5 - Sale Fig. 5.5 - Tap NFC card STEP 3 When transaction nish, Approved is shown on the APP and the device. (Fig. 5.5). Fig. 5.5 - Approved
** Remarks:
If the transaction is not successful, DECLINED will be shown on the APP and the device. Then, it will go back to Sale page (Fig. 4.5). Fig. 6.7 - Approved Cardholders signature is required under these situations:
i. Depends on card type. ii. If amount is exceed the limit. Fig. 5.6 - Signature Under these situations, the APP will go to Signature page
(Fig. 5.6). To sign on white area and then press Conrm. Sign here Conrm CAUTION & IMPORTANT NOTES Ensure to turn on the Bluetooth function of your smartphone or tablet before use. Please fully charge your WisePad 2 Plus before use. Please ensure that you have chosen the desired Pairing method of WisePad 2 Plus before to start the connection process. Please ensure magstripe/EMV chip of the card is facing the right direction when swiping or inserting card. Dont drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint, or insert foreign object into the device. Doing any of which will void the Warranty. Dont immerse the device into water and place near washbasins or any wet locations. Dont spill any food or liquid on the device. Dont attempt to dry the device with external heat sources, such as microwave or hair dryer. Dont use any corrosive solvent or water to clean the device. Recommend using dry cloth to clean the surface only. Dont use any sharp tools to point the internal components or connectors, doing which may lead to malfunction and void the Warranty. Dont try to disassemble the device to repair. Please contact your dealer for repair and maintenance. FCC Caution Statements:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help. Caution: Any changes or modications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End user must follow the specic operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The mobile device is designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA). These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certication for use when properly worn on the body is 1.362W W/kg. For body operation, this device has been tested and meets FCC RF exposure guidelines when used with any accessory that contains no metal and that positions a minimum of 15mm from the body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines. STEP 4 When transaction nish, Approved is shown (Fig. 3.8). Then, press to print receipts.
** Remarks:
If the transaction is not successful, DECLINED will be shown on the display. Then, press back to Enter Amount page (Fig. 3.2) to start next transaction. Fig. 3.8 - Approved Fig. 6.7 - Approved STEP 5 To print merchant receipt (Fig. 3.10), press to print merchant receipt. If you dont need, press X. After nish, you can print customer receipt (Fig. 3.10), press to print customer receipt, else press X to skip this step. Fig. 3.9 - Print Merchant Receipt Fig. 3.10 - Print Customer Receipt Enter amount Charge STEP 4 In Receipt page (Fig. 5.7), you can choose email, SMS and print a receipt. Fig. 5.7 - Receipt Caution Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. a. To send a receipt, press Email to input the email address and press enter. Then, press . b. To SMS a receipt, press SMS to input the contact number and press enter. Then, press . c. To print a receipt, press print. Then, the receipt will be printed out from the device. d. If you do not need receipt, press New Payment back to Sale Page (Fig. 4.5) to start another payment. Need Help?
E: sales@bbpos.com | T: +852 3158 2585 Room 1602, 16/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kong www.bbpos.com 2017 BBPOS Limited. All rights reserved. BBPOS and WisePad are either trademark or registered trademarks of BBPOS Limited. iOS is the trademark of Apple Inc. Android is a trademark of Google Inc. Windows is registered trademark of Microsoft Corporation in the United States and/or other countries. The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by BBPOS Limited is under license. Other trademarks and trade names are those of their respective owners. All details are subject to change without prior notice. Revise v.4 / 20170322 BluetoothONDOWNLOADAPP