FCC ID: WD6STE5 Thermal Label Printer

P/N. 920-013911-00 Rev. D, 03.2013 CAUTION Danger of explosion if battery is incorrectly replaced Replace only with the equivalent type recommended by the manufacture. Dispose of used batteries according to the manufacturers instructions. STE5 Operation Manual 1 Safety Instructions Bitte die Sicherheitshinweise sorgfltig lesen und fr spter aufheben. 1. Die Gerte nicht der Feuchtigkeit aussetzen. 2. Bevor Sie die Gerte ans Stromnetz anschlieen, vergewissern Sie Sich, dass die Spannung des Gerts mit der Netzspannung bereinstimmt. 3. Nehmen Sie das Gert bei berspannungen (Gewitter) vom Netz. Das Gert knnte sonst Schaden nehmen. 4. Sollte versehentlich Flssigkeit in das Gert gelangen, so ziehen sofort den Netzstecker. Anderenfalls besteht die Gefahr eines lebensgefhrlichen elektrischen Schlags. 5. Wartungs- und Reparaturarbeiten drfen aus Sicherheitsgrnden nur von autorisierten Personen durchgefhrt werden. 6. Bei Wartungs- und Reparaturarbeiten mssen die Sicherheitsvorschriften der zustndigen Berufsverbnde und Behrden unbedingt eingehalten werden. 7. Bei Verletzungen unbedingt den Arzt aufsuchen und die gegebenenfalls die zustndigen Stellen benachrichtigen. Unterlassung kann zum Verlust der Versicherungsleistungen fhren. STE5 Operation Manual 2 Safety Instructions Please read the following instructions seriously. 1. Keep the equipment away from humidity. 2. Before you connect the equipment to the power outlet, please check the voltage of the power source. 3. Disconnect the equipment from the voltage of the power source to prevent possible transient over voltage damage. 4. Dont pour any liquid to the equipment to avoid electrical shock. 5. ONLY qualified service personnel for safety reason should open equipment. 6. Dont repair or adjust energized equipment alone under any circumstances. Someone capable of providing first aid must always be present for your safety 7. Always obtain first aid or medical attention immediately after an injury. Never neglect an injury, no matter how slight it seems. STE5 Operation Manual 3 1. BARCODE PRINTER AND RFID TAG ENCODER ..................... 5 1-1. Printer Accessories ......................................................................................................... 5 1-2. General Specifications .................................................................................................... 5 1-3. Communication Interface ................................................................................................ 7 1-4. Printer Parts .................................................................................................................... 8 2. PRINTER INSTALLATION ........................................................ 10 2-1. Ribbon Installation ........................................................................................................ 10 2-2. Label Installation ........................................................................................................... 12 2-3. Label Roll Core Installation Instruction ......................................................................... 14 2-4. Card / Hang tags Installation ........................................................................................ 15 2-5. PC Connection .............................................................................................................. 15 3. PRINTER SETTING .................................................................. 16 3-1. FEED Key ..................................................................................................................... 16 3-2. LED Status .................................................................................................................... 16 3-3. Auto Sensing ................................................................................................................. 16 3-4. Self-Test page ............................................................................................................... 17 3-5. Error Messages ............................................................................................................. 18 4. RFID TAG ENCODING ............................................................. 19 4-1. Install and Register Smart Media Manager .................................................................. 19 4-2. RFID Tag Encoding ...................................................................................................... 22 4-3. RFID Utilities ................................................................................................................. 25 4-4. RFID Messages ............................................................................................................ 27 5. ACCESSORY ............................................................................ 28 5-1. Stripper Module Installation .......................................................................................... 28 6. Maintenance and Adjustment .......................................................................................... 31 6-1. Thermal Print Head Cleaning ....................................................................................... 31 6-2. Thermal Print Head Balance Adjustment ...................................................................... 31 6-3. Print Line Adjustment .................................................................................................... 32 6-4. Adjust the cutter ............................................................................................................ 32 6-5. Troubleshooting ............................................................................................................ 33 STE5 Operation Manual 4 1. Barcode Printer and RFID Tag Encoder The main purpose of STE5 is encoding a series of label attributes into a RFID tag. It can also print readable content on the Smart Label that contains the RFIF tag. However, it cannot perform normal printing alone. Please note that the printing function is only available when doing RFID encoding. The Smart Media Manger software is provided to control all of STE5 printing and encoding functions. 1-1. Printer Accessories After unpacking, please check the accessories that come with the package, and store appropriately. STE5 Power cord Switching Power USB Cable Label Roll Core Label Stop Plate Quick Start Guide Product CD 1-2. General Specifications Model Print Method Resolution Print Speed Print Width Print Length Min. 0.39 (10 mm); Max. 68 (1727 mm) Thermal Transfer / Direct Thermal 203 dpi (8 dot/mm) 4 IPS (100 mm/s) 4.25 (108 mm) STE5 Memory Sensor Type Ribbon RFID 4MB Flash (2MB for user storage) ; 8MB SDRAM Adjustable reflective sensor. Fixed transmissive sensor, central aligned Types: Wax, wax/resin, resin Length: 981 (300 m) Width: 1.18 Min. - 4.33 (30 mm - 110 mm) Max. Ribbon roll diameter: 2.67 (68 mm) Core diameter: 1 (25.4 mm) HF RFID tag can support the transponder ICs which the radio frequency is on 13.56MHz and follows the ISO/IEC 15693 standard Printer Language EZPL Software Resident Fonts Label design software: SMM (Smart Media Manager) Bitmap fonts: 6, 8, 10, 12, 14, 18, 24, 30, 16X26 and OCR A & B Bitmap fonts 90, 180, 270 rotatable, single characters 90, 180, 270 rotatable Bitmap fonts 8 times expandable in horizontal and vertical directions Scalable fonts 90, 180, 270 rotatable STE5 Operation Manual 5 Barcodes Code Pages Graphics Interfaces 1-D Bar codes:

Code 39, Code 93, Code 128 (subset A, B, C), UCC/EAN-128 K-Mart, UCC/EAN-128, UPC A / E (add on 2 & 5), I 2 of 5, I 2 of 5 with Shipping Bearer Bars, EAN 8 / 13 (add on 2 & 5), Codabar, Post NET, EAN 128, DUN 14, HIBC, MSI (1 Mod 10), Random Weight, Telepen, FIM, China Postal Code, RPS 128 and GS1 DataBar 2-D Bar codes:

PDF417, Datamatrix code, MaxiCode, QR code and Micro QR code CODEPAGE 437, 850, 851, 852, 855, 857, 860, 861, 862, 863, 865, 866, 869, 737 WINDOWS 1250, 1251, 1252, 1253, 1254, 1255 Unicode (UTF8, UTF16) Resident graphic file types are BMP and PCX, other graphic formats are downloadable from the software Serial port: RS-232 (DB-9) USB port (default on) Parallel port: Centronics 36-pin Control Panel Two bi-color status-LEDs: Ready, Status Control key: FEED Auto Switching 100-240VAC, 50-60Hz Power Humidity Agency Approvals Environment Operation temperature: 41F to 104F (5C to 40C) Storage temperature: -4F to 122F (-20C to 50C) Operation: 30-85%, non-condensing. Storage: 10-90%, non-condensing. FCC part 15C class B Length: 11.2 (285 mm) Height: 6.8 (171 mm) Width: 8.9 (226 mm) 6 lbs (2.72Kg) ,excluding consumables Label Stripper External label roll holder for 10 (250 mm) O.D. label rolls External label rewinder Dimension Options Weight Specifications are subject to change without notice. All company and/or product names are trademarks and/or registered trademarks of their respective owners. STE5 Operation Manual 6

: DSTB connects to the printer, BUSY connects to the host

: Parallel cable compatible to IBM PC

: See below 1-3. Communication Interface Parallel Interface Handshake Interface cable Pin out PIN NO. 1 2-9 10 11 12 13 14 15 16 17 18 19-30 31 32 33 34-35 36 Serial Interface Serial Default

Setting RS232 HOUSING (9-pin to 9-pin) FUNCTION

/Strobe Data 0-7

/Acknowledge Busy

/Paper empty

/Select

/Auto-Linefeed N/C Signal Gnd Chasis Gnd

+5V,max 500mA Signal Gnd

/Initialize

/Error Signal Ground N/C

/Select-in DB9 SOCKET TRANSMITTER host / printer host printer printer printer printer host / printer host host / printer printer host / printer 9600 baud rate no parity 8 data bits 1 stop bit XON/XOFF protocol and RTS/CTS

RXD TXD DTR GND DSR RTS CTS RI PC 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 DB9 PLUG

+5V,max 500mA TXD RXD N/C GND RTS CTS RTS N/C PRINTER Note The total current output from parallel port and serial port altogether can not exceed 500mA. USB Interface Connector Type

: Type B PIN NO. 1 FUNCTION VBUS 2 D-

3 D+

4 GND STE5 Operation Manual 7 1-4. Printer Parts 1 2 3 4 1. 2. 3. 4. 5. 6. 7. 8. Cover Open Button Top Cover Label Roll Core Ribbon Rewind Wheel Print Mechanism Ribbon Rewind Shaft + Empty Ribbon Roll Locking Tenon (left/right) Front Cover Piece 1 2 3 1. 2. 3. 4. 5. LED Light (Ready) LED Light (Status) FEED Key CF Card Slot Cover Print Head Pressure Adjustment Screw (left/right) STE5 Operation Manual 8 5 6 7 8 4 5 1 2 3 1. 2. 3. 4. 5. Ribbon Supply Shaft Label Guide Platen Roller Print Line Adjustment Gear Label Sensor 1 2 4 5 3 4 5 6 7 1. 2. 3. 4. 5. 6. 7.

* The communication ports may vary depending on product types. Fan-Fold Label Insert Power Switch Ethernet Socket (Option) USB Port Parallel Port Serial Port (RS-232) Power Socket STE5 Operation Manual 9 When printing, ribbon must be installed to transfer the print contents onto the media. When printing, no ribbon is necessary; it only requires direct thermal media. 2. Printer Installation This printer model has the following print modes:

Thermal Transfer (TT) Direct Thermal

(DT) Please check which print mode you will use and then go into the Setting Mode to change the print mode setting if necessary. 2-1. Ribbon Installation 1. Place the printer on a horizontal surface, and open the top cover by pressing the Cover Open Buttons on both sides. Loosen and then lift the upper print mechanism by pressing the locking tenons. 2. 3. Place a new ribbon roll onto the ribbon supply shaft. STE5 Operation Manual 10 4. Feed the ribbon from the Ribbon Supply Shaft under the Print Head. 5. Wrap the ribbon around the Ribbon Shaft and stick the ribbon onto the Empty Ribbon Roll Core. Firmly close the upper print mechanism. 6. STE5 Operation Manual 11 2-2. Label Installation 1. Open the top cover by pressing the Cover Open Buttons on both sides. 2. 3. Insert the Label Roll Core into the label roll and then place it into the printer. If it's necessary, you can also assemble the Label Stop Plates on both sides of label roll. Without Label Stop Plate With Label Stop Plate 4. Loosen and lift the upper print mechanism by pressing the locking tenons. STE5 Operation Manual 12 5. Feed the label through the two Label Guides to the Tear-off Bar. 6. Align the label guides to the label edge. 7. Close the upper print mechanism from the top to finish label installation. STE5 Operation Manual 13 2-3. Label Roll Core Installation Instruction

(A) 1 roll core installation

(B) 1.5 roll core installation

(C) 3 roll core installation STE5 Operation Manual 14 2-4. Card / Hang tags Installation When installing cord tags, the tag hole must align with the sensor arrow (as indicated in figure), then use the Label Guide to secure the tags. Tag hole position Sensor Detection Position Sensor 2-5. PC Connection 1. Please make sure the printer is powered off. 2. Take the power cable, plug the cable switch to the power socket, and then connect the other end of the cable to the printer power socket. 3. Connect the cable to the USB/parallel port on the printer and on the PC. 4. Power on the PC and the printer and the printers LED light will shine. STE5 Operation Manual 15 3. Printer Setting 3-1. FEED Key After pressing the FEED key, printer will feed the media (according to media type) to the specified stop position. When printing with continuous media, pressing the FEED key will feed the media out to a certain length. When printing with labels, the printer will feed one label each time the FEED key is pressed. If the label is not sent out in a correct position, please proceed with the Auto Sensing (see next section). 3-2. LED Status Press and hold the FEED key then power on the printer. Wait for the LED light flashing red and then release the FEED key, the printer will enter into Auto Sensing Mode to do the calibration. A Self-Test page will be printed out automatically after the calibration is completed. Below are the sequence and the description of two modes:

LED Light Beep Status Description READY STATUS Green X X Normal status Normal status Press and hold the FEED Key then power on the printer. READY Red

(Flash) STATUS Orange 3 Auto Sensing Mode Printers are currently in Auto Sensing Mode. The calibration will be performed and a Self-Test page will be printed out to show the configurations of printer. For more detail about Auto Sensing Mode, please refer to next section. For the descriptions of Self-Test page please refer to page 17. 3-3. Auto Sensing Printer can automatically detect the label and store the result of detecting. By doing this, the printer will calibrate the printing position of the label and the user can do printing without setting the label length. To perform the Auto Sensing, please do as follows:

1. Check if the label is correctly loaded on the printer. 2. Power off the printer, press and hold the FEED key. 3. Power on the printer while still holding the FEED key. Keep holding the FEED key, wait for the LED light turn to flash red and then release the FEED key. Printer will automatically detect the label and record it. 4. A Self-Test page will be printed out after Auto Sensing is completed and the printer goes back to standby mode. STE5 Operation Manual 16 3-4. Self-Test page The Self-Test page helps user to figure out whether the printer is operating normally. Below are some general descriptions about the content of Self-Test page:

Model & Version Serial port setup USB port setting Test pattern Number of DRAM installed Image buffer size Number of forms Number of graphics Number of fonts Number of Asian fonts Number of Databases Number of Scalable fonts Free memory size Speed, Density, Ref. Point, Print direction Label width, Form length Cutter, Stripper, Mode Sensor Setting Code Page STE5 : VX.XXX Serial port :96,N,8,1 int-usb sw setting: ext-USB 1 DRAM installed Image buffer size : 1500K 000 FORM(S) IN MEMORY 000 GRAPHIC (S) IN MEMORY 000 FONT(S) IN MEMORY 000 ASIAN FONT(S) IN MEMORY 000 DATABASE(S) IN MEMORY 000 TTF(S) IN MEMORY 2048K BYTES FREE MEMORY

^S4 ^H10 ^R000 ~R200

^W10 ^Q48,3 Option : ^D0 ^O0 ^AD Reflective Sensor AD: 639 754 928 (10) Code Page: 850 STE5 Operation Manual 17 LED Light 3-5. Error Messages Beep 4 beeps twice Ready Status Red Red

(Flash) Red

(Flash) None Red 3 beeps twice Red 2 beeps twice Description Solution The temperature of print head is too high. Print head is not firmly closed. Re-open the print head and make sure it closes tightly. Wait for the print head temperature drops to the normal temperature range, printer will go back to the standby mode and the LED light will stop flashing. Make sure the printer is in the Direct Thermal mode. Replace with new ribbon roll. Make sure the movable sensor mark is at the correct position, if the sensor is still unable to detect paper, and then go through Auto Sensing again. Replace with new label roll. Ribbon is not installed, and printer shows error message. Ribbon is used up or ribbon supply shaft is not moving. Unable to detect paper. Paper used up. Red 2 beeps twice Abnormal paper feed. Red Red Red 2 beeps twice Memory is full; printer will print out Memory full. 2 beeps twice 2 beeps twice Cant find the file; printer will print out Filename can not be found. File name is repeated; printer will print out Filename is repeated. Possible causes: card tags or paper fall into the gap behind the platen roller, cant find label gap/black mark, black mark paper out. Please adjust it according to actual usage. Delete unnecessary data in the memory. Use ~X4 command to print out all the files, and then check whether the file exist and the file name is correct. Change the file name and download again. STE5 Operation Manual 18 4. RFID Tag Encoding Before doing the RFID tag encoding, you should make sure below items are ready:

A STE5 printer that has been connected to PC through USB port. The installation file of Smart Media Manager (SMM). You can get from the product CD. A security code of SMM, which you can get from Godex. The register file (with .LIC extension) of SMM. It should be provided by Godex, too. Smart Labels with RFID tag that has been registered by Godex. To do the RFID tag encoding, you should register the SMM first and then perform the encoding and printing through the SMM. Please note that SMM is the only tool to make STE5 printing or encoding. 4-1. Install and Register Smart Media Manager 1. Insert the product CD into PC's optical driver. 2. On the user interface of product CD, click the installation link to start the installation. Or you can open the file directory of product CD and find the installation file icon as the figure showed. 3. Follow the instruction of "Installation Wizard" to complete the installation. 4. You can find SMM icon on PC's desktop after the installation is completed. To start the SMM, just double click the icon. STE5 Operation Manual 19 5. Before running the SMM, please first connect the STE5 to PC through USB port and turn on the power. 6. Double click the SMM icon to start the program. 7. Click the "New" icon on the up-left corner of program window to create a new label file. 8. Complete label and printer settings and click the "OK" button. A pop-up window will be showed and ask you to enter the Security Code.

*Note: please refer to

"SMM Operation Manual"

for more details about using and setting of SMM. 9. Enter the Security Code on registration window and then click the "OK" button. STE5 Operation Manual 20 10. If the Security Code is accepted, the program will then ask to check the register file. Please specify the file path of register file on the "Open License File" window. 11. If the authorization of Security code and register is passed, then you can start to use SMM now. Note The Security Code and register file should be matched to each other and can't be used separately. 12. After SMM has been registered, you can start to register STE5 printer now. 13. Please open the registration window from SMM's menu bar and enter the same Security code to register STE5 printer. Note 1. All SMM functions will be disabled before the registration is completed. 2. For security reason, you still need to enter the Security Code every time when the SMM is started. However, the register file checking will be skipped after completed of first time registration. STE5 Operation Manual 21 4-2. RFID Tag Encoding 1. Follow the instruction on "Chapter 2.2 Label Installation" to load the Smart Label properly on STE5. 2. Press the "New Label"

icon on SMM tool bar to start editing a new label. 3. Press the "Printer

" icon on Font SMM tool bar, a Printer Font setting page will pop up. 4. Tick the "RFID" option on Printer Font setting page, then the Printer Font entry area will switch to RFID entry fields. STE5 Operation Manual 22 In RFID entry fields, you can put various ribbon / label configurations and encode the information into RFID tag. 5. 6. Press "OK" button on the Printer Font setting page when all RFID entry fields are filled. A RFID icon will appear on the label editing page to show the data content in RFID tag. 7. If you need to print readable content with printer font on Smart Label, just tick the

"Enable Print" option and fill in the content you want to print then press "OK" button. STE5 Operation Manual 23 8. Press the "Printer"

icon on SMM tool bar to enter Label / Printer Setup page after RFID tag and label editing are completed. 9. On Label / Printer Setup page, you can change label and printer settings accordingly. Press the

"Print" button and the printer will encode RFID tag and print out readable content at the same time. 10. When sticking a programmed Smart Label on a new label core, the Smart Label should be parallel to the label core as the figure showed. STE5 Operation Manual 24 4-3. RFID Utilities SMM also provides two other RFID utilities to help user to check the status of RFID tag and RFID module. The "RFID tag reading utility" can read the information in the RFID tag and the "RFID module testing utility" will check if the module still works properly. RFID tag Reading Utility 1. Load the Smart Label properly on STE5. 2. Select the "Read Tag Infor" function from advanced functions on SMM. 3. Press the "Read"

button on the bottom of "RFID Tag Info"

display page. The printer will start to read the data that has been encoded in RFID tag and list the data on corresponding data fields. Hence you can use this function to check the correctness of encoded data. STE5 Operation Manual 25 RFID Module Testing Utility 1. Connect the STE5 to PC and make sure it is on standby mode. Open the top cover and printing mechanism of printer. 2. Put a Smart Label on the place that is marked with red circle in figure. This is the place where the RFID module is embedded. 3. Select the "RFID Module Check"

function from advanced functions on SMM. The printer will then keep beeping if RFID module works well. 4. To leave from RFID Module Checking mode, jut press the FEED key on printer. STE5 Operation Manual 26 4-4. RFID Messages During the process of RFID functions, there may be some popup windows to show various messages. Below are some general descriptions of these messages. When registering the printer Content of message

"Register Successfully"

Description or Solution

"Register Fail"

The printer is registered successfully. The registration is failed. It maybe because of wrong Security Code input. Please make sure the Security Code is correct and try again.

"Tag Invalid!"

"Communication Fail"

"This printer has registered" The printer has been registered before. There is no necessary to register again. The message will appear when encoding with RFID tag which is not provided by Godex. Please change to right one. There may be some problems on data transmission between printer and PC. Please make sure the printer is connected with PC through USB port. The process of RFID encoding failed because error occurred. The printer will try to encode again on next Smart Label. The printer cannot read the RFID tag because there is no RFID tag or the RFID tag is not loaded correctly. There is no data in RFID tag. Error occurred when reading RFID tag. Load the Smart Label correctly and try to read again. If it keeps happen, the RFID tag maybe broken. the message "FAIL" is printed out on Smart Label

"No Data in Tag"

"Read Fail"

"No Tag"

When encoding the RFID tag When reading the RFID tag STE5 Operation Manual 27 5. Accessory 5-1. Stripper Module Installation 1 Stripper Module 2 Screw (TAP 3*8) x 2pcs Note1 Please power off the printer before installing the stripper module. Note2 Label liner thickness is recommended to be 0.06mm 10% with basic weight 65g/ 6%. Note3 The max width for stripper is 110mm 1. Open the top cover by pressing the Cover Open Buttons on both sides. 2. Loosen and then lift the upper print mechanism by pressing the locking tenons. 3. Unlock the front cover piece by pushing locks inward. 4. Lift/take off the front cover piece according to the direction shown in the figure. 5. Plug in the stripper connector onto the switchboard socket.

(refer to right figure) Note There are 2 sockets on the converting boards (one is for stripper installation, and another one is for cutter), before plug the connector into socket, please check the pin first. STE5 Operation Manual 28 1 2 6. Place the left side of the stripper first, and then fit the right side. 7. Hold the stripper module and tighten the screws. Feed the label through the Label Guides. 8. Note The label / paper used for stripper is suggested to be at least 25mm in height. Suggestion When printing with stripper module, it is suggested to set the stop position (^E) to 9. 9. Peel off the first label, and feed the liner through the roller and the Tear-off Bar. 10. Follow the direction as shown in figure to feed the liner across the stripper. STE5 Operation Manual 29 11. Close the upper print mechanism and the stripper. 12. Press the FEED key to adjust the position of label and complete the installation. STE5 Operation Manual 30 6. Maintenance and Adjustment 6-1. Thermal Print Head Cleaning Unclear printouts may be caused by dusty print head or label liner glue. Therefore, its necessary to keep the top cover closed when printing. Also, check and prevent paper/label from being stained or dusty to ensure print quality and to prolong the print head life. Print head cleaning instructions are as follows:

1. Power-off the printer. 2. Open the top cover. 3. Open the print head by pressing the locking tenons. If on the print head (see blue arrow) theres label pieces or other stain, please use a soft cloth with industrial use alcohol to wipe away the stain. 4. Weekly cleaning on the print head is recommended. Note1 Note2 When cleaning the print head with soft cloth, make sure there is no any metal or hard particles attached on it. 6-2. Thermal Print Head Balance Adjustment When printing with different label materials, unbalanced print quality may occur due to the material differences of media, thus its necessary to adjust the Thermal Print Head pressure. 1. Open the top cover. 2. Turning the print head adjustment screws slightly by screwdriver to increase or decrease print head pressure.

STE5 Operation Manual 31 A B 1 2 A 6-3. Print Line Adjustment To get better printing balance and quality, use print head adjusting gear to adjust the contacting surface between print head and label. 1. When turning print head adjusting gear counter-clockwise

(as arrow 1 shows), print head would move in the direction where arrow A shows. 2. When turning print head adjusting gear clockwise (as arrow 2 shows), print head would move in the direction where arrow B shows. 2. 6-4. Adjust the cutter 1. A cutter-adjusting hole is present on the side of cutter (where A is pointing to). The cutter will not work properly if there is a paper jam. Turn the power off and use a #M3 hexagon wrench inserted into hole A, and then turn it counter-clockwise. 3. Power on the printer after clearing the paper jam, the cutter will reset automatically. Note The label / paper used for cutting is suggested to be at least 30mm in height. STE5 Operation Manual 32 6-5. Troubleshooting Problem Power on the printer, but the LED does not light up LED light turns red

(power/status) after printing stops Printing started, but nothing was printed on the label When printing, label is jammed/tangled up When printing, only part of the contents were printed When printing, part of the label wasnt printed completely Printout not in desired position When printing, page skipping occurs Unclear printout When using cutter, label wasnt cut straight When using cutter, label wasnt cut successfully When using cutter, label couldnt feed or abnormal cutting occurs When using stripper, abnormal function occurs Note Recommended Solution Check the power connector Check for software setting or program command errors Replace with suitable label or ribbon Check if label or ribbon is all out Check if label is jammed/tangled up Check if printing mechanism is not closed (Thermal Print Head not positioned correctly) Check if sensor is blocked by paper/label Check for abnormal cutter function or of no actions (if cutter is installed) Check if label is placed upside down or if label is not suitable for the application Select the correct printer driver Select the correct label and print type Clean the label jam, and if label is stuck on Thermal Print Head, please remove it by using soft cloth with alcohol. Check if label or ribbon is stuck on the Thermal Print Head Check if application software has errors Check if start position setting has errors Check if ribbon has wrinkles Check if ribbon supply shaft is creating friction with the platen roller. If the platen roller needs to be replaced, please contact your reseller for more information Check if power supply is correct Check if Thermal Print Head is stained or dusted Use internal command ~T to check Thermal Print Head can print completely Check the media quality Check if sensor is covered by paper or dust Check if liner is suitable for use, please contact reseller for more information Check if label roll edge is aligned with Label Width Guide Check if error occurs on label height setting Check is sensor is covered by dust Check print darkness setting Check if Thermal Print Head is covered with glue or stain Check if label is set up straight Check whether label thickness exceeds 0.2mm Check if cutter is installed properly Check if Paper Feed Rods are sticky Check if stripper sensor is covered with dust Check if label is installed properly Your dealer is knowledgeable about printers, printing software, and your unique system. Please contact your local dealer for further technical support. STE5 Operation Manual 33