FCC ID: 2ADOBU965 Mobile Phone

Hisense U965 User Guide Before using the device, please read the user guide in detail. Manufactured by Hisense Communications Co., Ltd. 1. Contents Safety Precautions ................................................................... 3 General Safety Information ............................................. 3 Medical Device ................................................................ 6 Road Safety ..................................................................... 7 Power Supply & Charging................................................7 Body-worn Operation ...................................................... 8 Hearing Protection ........................................................... 9 Protecting the Environment ........................................... 10 Cleaning and Maintenance ............................................ 11 Emergency Call ............................................................. 11 Copyright ....................................................................... 12 Unboxing your Phone ............................................................ 13 Inserting and Removing Cards ...................................... 13 Turning your Phone On/Off ........................................... 14 Charging the Battery ..................................................... 14 Screen and Display ................................................................ 17 Phone at a Glance ......................................................... 17 Basic operation ....................................................................... 18 Power button ................................................................. 18 Volume button ............................................................... 18 Home screen ................................................................. 19 Touchscreen Gestures .................................................. 19 Notification Center ......................................................... 23 Lock the phone .............................................................. 23 Screenshot .................................................................... 23 Calls and Contacts ................................................................. 23 Making calls ................................................................... 23 Receiving calls............................................................... 24 Importing contacts ......................................................... 25 Creating a new contact .................................................. 25 Searching for contacts ................................................... 25 Messaging ............................................................................... 26 Sending messages ........................................................ 26 Viewing messages ........................................................ 26 Searching messages ..................................................... 26 Camera and Gallery ................................................................ 26 Taking photos ................................................................ 26 Recording videos ........................................................... 26 Viewing photos or videos .............................................. 27 Deleting photos or videos .............................................. 27 Sharing photos or videos ............................................... 27 Music ....................................................................................... 27 Listening to music .......................................................... 27 Creating a playlist .......................................................... 28 Playing a playlist ............................................................ 28 1 FM Radio ................................................................................. 28 Chrome .................................................................................... 28 Using browser................................................................ 29 File Manager ............................................................................ 29 Finding files quickly ....................................................... 29 Creating a folder ............................................................ 30 Renaming files ............................................................... 30 Calendar .................................................................................. 31 Creating an event .......................................................... 31 Deleting an event .......................................................... 31 Searching an event ....................................................... 31 Clock ........................................................................................ 32 Alarms ........................................................................... 32 Clock .............................................................................. 33 Timer ............................................................................. 33 Stopwatch ...................................................................... 33 Recorder .................................................................................. 33 Recording sound ........................................................... 34 Playing a recording ........................................................ 34 Managing recordings ..................................................... 34 Appendix ................................................................................. 34 Important Information .................................................... 34 IMEI Identification .......................................................... 35 Disclaimer ...................................................................... 35 Troubleshooting ............................................................. 36 Specification ........................................................................... 42 Contact information ............................................................... 43 2 Safety Precautions Warning: situations that could cause injury to yourself orothers. Caution: situations that could cause damage to yourdevice or other equipment. Notice: notes, usage tips, or additional information. General Safety Information Failure to follow the following safety instructions could result in fire, electric shock, injuries, or damage to your phone or other property. Read all the safety information below before using your phone. Do not crash, throw, or puncture your phone. Avoid falling, squeezing, and bending of your phone. Do not use your phone in a moist environment, such as bathroom. Prevent your phone from being soaked or washed in liquid. Do not power on your phone when it is prohibited to use or when the phone may cause interference or danger. Some parts of your phone are made of glass. The glass could be broken if your phone is dropped on a hard surface or receives a substantial impact. If the glass is broken, do not touch the glass parts of the phone or attempt to remove the broken glass from the phone. Stop using your phone until the glass is replaced by authorized service provider. 3 Turn off your phone in aircraft. The phone may cause inter-

ference to control equipment of the aircraft. 4 Turn off your phone near high-precision electronic devices. The phone may affect performance of these devices. Do not attempt to disassemble your phone or its acces-

sories. Only qualified personnel are allowed to service or repair the phone. The socket-outlet shall be installed near the phone and shall be easily accessible. Do not place your phone or its accessories in containers with a strong electromagnetic field. Do not place magnetic storage media near your phone. Ra-

diation from the phone may erase the information stored on them. Keep the phone away from direct sunlight. Do not put your phone in a high-temperature place or use it in a place with flammable gas such as gas station. Use only approved batteries and chargers to avoid the risk of explosion. Obey all laws or regulations on the use of the phone. Respect others privacy and legal rights when using your phone. Strictly obey relevant instructions of this manual while using USB cable. Otherwise your phone or PC may be damaged. Use a dry soft cloth to clean your phone. Do not use water, alcohol, detergent or any chemicals. Please backup your important data. Repair or other causes may result in data loss. Do not disconnect the phone during memory formatting or 5 file transfer operations. Otherwise, it may cause program failures or file damages. Keep the phone and charger out of the reach of children. Do not let children use the phone or charger without supervi-

sion. Keep small phone accessories away from children to protect them from being choked. Do not modify or remanufacture your phone. Do not immerse your phone in water or other liquids. Do not expose your phone to fire, explosion or other haz-

ards. The phone shall only be connected to a USB interface of version USB 2.0. Ideal operating temperature are 0 to 40 , Ideal storage temperature are -20 to 50 . Medical Device Obey all rules or regulations in hospitals and health care facilities. Your phone contains radios that emit electromagnetic fields. These electromagnetic fields may interfere with pacemakers or other medical devices. If you wear a pacemaker, maintain at least 20 cm of separa-

tion between your pacemaker and your phone. If you suspect your phone is interfering with your pacemaker or any other medical devices, stop using your phone and consult your physician for information specific to your medi-

6 cal device. When you perform repetitive activities such as typing or playing games on your phone, you may experience occa-

sional discomfort in your hands, arms, wrists, shoulders, neck or other parts of your body. If you experience discom-

fort, stop using your phone and consult your physician. Road Safety Check local laws and regulations on using phone. Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first consideration while driv-

ing should be road safety. Pull off road and park before making or answering a call if driving conditions require so. RF energy may affect some electronic systems in your vehi-

cle such as car stereos and safety equipment. When your vehicle is equipped with an air bag, do not ob-

struct with installed or portable wireless equipment. It may cause the air bag to fail or cause serious injury due to im-

proper performance. If you listen to music, please keep the volume at a reason-

able level so that you are aware of your surroundings. This is of particular importance when near roads. Using your phone in some circumstances can distract you and may cause danger. Obey rules that prohibit or restrict the use of phone or headphones (for example, avoid texting while driving a car or using headphones while riding a bicy-

cle). 7 Power Supply & Charging Charge your phone with the included USB cable and power adapter. Use of incompatible adapter or cable may cause permanently damage to your phone. Power adapter shall be installed near phone and shall be easily accessible. Using damaged cables or chargers, or charging when mois-

ture is present, can cause electric shock. Power adapter is intended for indoor use only. Power outlet should be easily accessible. The outlet should not be blocked during use. To fully disconnect the phone from the mains, unplug the AC/DC cable from power outlet. Power adapters may become warm during normal use, and prolonged contact may cause injury. Always allow adequate ventilation around power adapters when using them. The ventilation should not be impeded by covering ven-

tilation openings with items (for example newspapers, tablecloths, curtains and so on) to avoid overheating and malfunction. Maintain a clearance of at least 10 cm around the phone. The phone should be used in a moderate climate. Do not plug or unplug USB port with wet hands, or it may result in risk of electric shock. The phone is built with an internal rechargeable battery: do not expose the phone to excessive heat such as sunshine, 8 fire or the like. Battery contains materials which are hazardous and harmful to the environment. The battery must be recycled or dis-

posed of separately from household waste. Body-worn Operation This device was tested for typical body-worn operations with the handset kept 10mm from the body. To maintain compliance with FCC RF exposure requirements, use accessories that maintain a 10mm separation distance between the user s body and the handset. The use of belt clips, holsters and similar accessories should not contain metallic components in its assembly. The use of accessories that do not satisfy these requirements may not comply with FCC RF exposure requirements, and should be avoided. The FCC has granted an Equipment Authorization for this model handset with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. Hearing Protection This phone respects the current regulations for limiting the maximum output volume. Prolonged headset listening at high volume could lead to hearing damage!

Stop using the product or lower the volume if you feel your ears ringing. Do not turn up the volume too high, doctors warn against prolonged exposure to high volume. 9 Excessive sound pressure from headsets and headphones can cause hearing loss. To prevent possible hearing damage, do not listen at high volume levels for long periods. Please only use Hisense headphones with your phone. Protecting the Environment Please observe the local regulations on phone packaging, battery and used phone disposal and bring them to the col-

lection point for proper recycling. Please take your used, unwanted lithium batteries to a des-

ignated place. Do not dispose of them in a rubbish bin. 10 Do not dispose of used phones or batteries in a household rubbish bin. Risk of explosion if battery is replaced by an in-

correct type. Dispose of used batteries according to the instructions. Cleaning and Maintenance Turn off the phone before cleaning and maintenance. Char-

ger should be unplugged from socket. Phone and charger should be disconnected to prevent any electric shock or short circuiting of battery or charger. Do not wipe the phone or charger by using chemical sub-

stance (alcohol benzene), chemical agents or abrasive cleaning agents to avoid damaging its parts or causing mal-

function. You may clean with a slightly damp anti-static soft cloth. Do not scrape or alter phone case as paint substances, or it may cause allergic reaction. If such reaction occurs, stop using the phone immediately and seek medical help. Wipe dust off power plug and keep it dry to avoid risk of fire. If phone or accessories do not work properly, contact your local vendor. Do not disassemble phone or its accessories by yourself. Emergency Call In an emergency situation, if the phone is on and you are with-

11 in network range, it can be used to make an emergency call. However, emergency call numbers may not be reachable in all networks. You should never rely on your phone for emergency calls. Copyright The equipment is for private use only. Copying CDs or down-

loading music, video or picture files for sale or other business purposes may be a violation of copyright law. Copyrighted materials, works of art and/or presentations may require autho-

rization to be fully or partially copied or recorded. Be aware of all such applicable laws concerning recording and use of such contents in your country and jurisdiction. 12 Unboxing your Phone Inserting and Removing Cards Follow the instructions in the following figure to set up your phone. Ensure that the card is correctly aligned and that the card tray is level when you insert it into your device. Do not use cut or modified SIM or microSD cards with your device as these may not be recognized and could damage the cardtray. 13 Turning your Phone On/Off Turning on the phone Press and hold the power button until the screen turns on. When you turn on your phone for the first time or after perform-

ing data reset, follow the onscreen instructions to set up your device. Turning off the phone To power off your phone, press and hold the power button, and then touch

. Charging the Battery Charge the battery before using it for the first time or when it has been unused for extended periods of time. 1 Connect the USB cable to the USB power adapter, and then plug the end of the USB cable into the USB port. 2 Plug the USB power adapter into an electric socket. 3 After the battery is fully charged, disconnect the phone from the charger. First unplug the charger from the device, and then unplug it from the electric socket. Battery charging tips and precautions 14 Use only approved chargers, batteries, and cables. Using an unapproved or incompatible power adapter, charger, or battery may damage your phone, shorten its lifespan, or cause a fire, explosion, or other hazards. Avoid using your phone when it is charging. Do not cover your phone or the power adapter. Connecting the charger improperly may cause serious damage to the phone. Any damage caused by misuse is not covered by the warranty. If the AC power supply is of a lower voltage, then a longer charging time may be needed. If non-standard chargers such as computers are used for charging, then a longer charge time may be needed. Fully charge the battery before first using the phone and disconnect the charger immediately after the first charge is completed. Remove the charger from the electric socket when not charging the phone. The phone may not start immediately if charging with low battery. After a period of charging, the phone will start nor-

mally. The charging time may vary depending on the ambient tem-

perature and the remaining battery level. The phone can be safely charged within the environment temperature of 0 to 40 . Charging at temperatures below 0 or higher than 40 will harm the battery perfor-

mance and shorten its life. Long-term charging in extreme temperatures will damage the battery. 15 While charging, the phone and the charger may heat up. This is normal and should not affect the phones lifespan or performance. If the battery gets hotter than usual, stop charging it. Place your phone in a cool place and allow it to cool down. Avoid prolonged contact with the surface of your phone if it becomes hot. 16 Screen and Display Phone at a Glance The phone features may vary based on your location, language, carrier and model. 17 8. Flashlight 9. Fingerprint sensor 10.Volume button 11. Power button 12. Microphone 1. Micro USB port 2. Headset socket 3. Light sensor 4. Receiver 5. Front camera 6. Speaker 7. Main camera Basic operation Power button To power on your phone, press and hold the power button until the screen turns on. To power off your phone, press and hold the power button, and then touch

. To force your phone to restart, press and hold the power button until the screen turns on. Volume button To adjust the volume, press volume button. Home key (virtual) To go back to the Home screen, tap. Recent key (virtual) To open the list of recent apps, tap. 18 Return key (virtual) To go back to the previous screen, tap

. Home screen The main screen is the starting point for many applications and features, also allows you to add elements, such as icon, the application of the widget, give Google instant access to information and application.This is at the bottom of the screen, can click on the main menu from any key. It displays status and icons notifications widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Tap an icon,such as an app or a folder ,to open and use it It provides quick access to apps in hot dock Touchscreen Gestures Use a few simple gestures to use your phone and its apps. Tapping 19 To open an app, to choose a menu item, to press an on-screen button, or to enter a character using the keyboard on the screen, tap it with your finger. Tapping and holding Tap and hold an item or the screen for more than 2 seconds to access available options. 20 Swiping Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe upwards or downwards to scroll through a webpage or a list of items. Spreading and pinching Spread two fingers apart on a webpage, map or image to zoom in a part. 21 Pinch to zoom out. Dragging To move an item, tap and hold it and drag it to the target posi-

tion. 22 Notification Center Open notification center 1 Swipe down from the top edge of the screen to open notifi-

cation center. 2 Swipe down again from the top edge of the screen to go to the shortcuts tab. Set notification options 1 Go to Settings> Notifications. 2 Enable or disable notification settings as desired. Close notification center Swipe up or press the Home button to close notification center. Lock the phone Lock the phone to protect user data. Settings> Security & location>Screen lock>Pattern, PIN ,Password, etc and following the configuration instructions before completing the process. The screen will be locked automatically and will be dormant for a period of time to reduce energy consumption and avoid inadvertent operations. Screenshot How to take a screenshot?

Press the power button and volume down button to take a screenshot. Calls and Contacts Making calls 23 1 Tap 2 Enter a phone number. enter the dial pad 3 Tap to make a call. Making calls from contacts 1 Tap the tab to choose a contact. 2 Tap the contact number. Making calls from call logs 1 Tap 2 Tap 3 Slide the list up and down in Phone tab to view all calls. enter the call log list Tap the name or number of the person that want to call. Making international calls 1 Tap

. 2 On the dialer screen, tap and hold 0 until the + sign ap-

pears. Then enter the country code, area code, and the phone number. 3 Tap to make a call. Receiving calls Answering or rejecting a call If the screen is locked:

Drag up to answer the call. Drag down to reject the call. If the screen is unlocked:

Tap the ANSWER option to answer the phone 24 Tap the DECLINE option to decline the phone Importing contacts You can import contacts from storage services to your device. 1 Tap

. 2 Tap at the top left of the screen to select the settings option., 3 Select an import option in the settings Creating a new contact 1 Tap 2 Tap

. . 3 Tap the contacts profile picture to choose a photo. Enter the contacts name, phone number and other contact infor-

mation, and then touch save. Searching for contacts 1 Tap

. 2 Use one of the following search methods:

Scroll up or down the contacts list. Tap at the top of the screen to search for a contact. 3 Select a contact. You can call them, send a text message, or edit their contact information. 25 Messaging Sending messages 1 Tap

. 2 Tap to create a message. 3 Add recipients and enter a message. 4 Tap to send the message. Viewing messages 1 Tap

. 2 Select a contact on the message list. 3 View your conversation. Searching messages 1 Tap 2 Tap ,Choose Search

. 3 Enter key words in searching bar to search messages. Camera and Gallery Taking photos 1 Tap

. 2 Spread two fingers apart on the screen to zoom in, and pinch to zoom out. 3 Tap to take a photo. Your picture will be automatically saved to

. Recording videos 1 Tap

. 26 2 Spread two fingers apart on the screen to zoom in, and pinch to zoom out. 3 Tap to start recording the video. Tap to stop recording. To capture an image from the video while record-ing, tap

. To quickly launch Camera on the locked screen. Drag outside the large circle on the locked screen. Viewing photos or videos 1 Tap 2 Select a photo or a video. Deleting photos or videos 1 Tap

. 2 Tap and hold the photo or video that you want to delete, touch

,ChooseDelete. Sharing photos or videos Select the photo or video that you want to share, then tap Share. Select a sharing method. Music Listening to music You can choose to listen to your favourite local songs. 1 Tap

. 2 Select a song to play. You can play, pause, or change 27 songs during the process. 3 When a song is playing, tap Home button to exit the music playback screen without stopping the song. To return to the music playback screen, open the notification center and tap the cover of the song. Creating a playlist You can organize your music by creating customized playlists. 1 Tap

. 2 Tap Playlists >Recently add >tap

>Save as playlist 3 Name the playlist and tap Save. Playing a playlist 1 Tap

. 2 Tap Playlists. 3 Select the desired playlist. FM Radio 1 To use the FM Radio function, first you need to connect your headphones. 2 Tap

,tap allowPermissions,FM turns on 3 Tap Search the FMchannels 4 Select the frequency following the app instructions and set the volume to a comfortable level. 28 Chrome Using Chrome Connect the web page to search for information and bookmark your favorite web pages to access them conveniently. 1 Tap

. 2 Enter the address field in the search bar, and tap the input method keyboard to go key.You can access to web pages;

moreover, bookmarks, and other functions are supported. File Manager File Manager plays the role of your assistant. It helps you to manage your files and folders, to view documents that are saved on your phone storage. You can check various files via classified folders. Finding files quickly

. 1 Open File Manager 2 Go to the Local tab, touch

. 3 Enter the file name that you want to search or some key words about the file, the relating files will show beneath the search bar. 29 Creating a folder 1 Open File Manager. 2 Go to the Local tab, touch Internal shared storage. 3 Touch

> New Folder, enter your folder name, and touch OK. Renaming files 1 Open File Manager. 2 Go to the Local tab, touch Internal shared storage. 3 Touch and hold the files or folders that you want to rename,tap

,then touch Rename. 4 Enter the new name, and touch DONE. 30 Calendar Creating an event 1 Open Calendar. 2 Touch

.ChooseNew event 3 Enter the event title, location, start time and end time repetion,reminders,privacy. 4 Touch Done to save the event. Deleting an event 1 Open Calendar. choosean event>tap 2 Searching an event

>Delete. 1 Open Calendar. 2 Touch

> Search. 3 Enter one or more keywords in the searching bar, such as the event title or location. 31 Clock Alarms Open Clock. From the tab, you can do the follow-ing steps to set your alarms:

Adding an alarm 1 Touch and set the alarm time, repeat times, ringtone, and others. 2 Touch OK to save the alarm. Enabling or disabling an alarm Touch the switch next to an alarm. Configuring the alarm settings Touch Choose setting options to configure the alarm duration, alarm volume, and snooze length. Deleting an alarm Touch the alarm that you want to delete

. Touch

. Muting an alarm Press the volume down button. If the phone is off When the alarm sounds, the phone can choose to power on or hibernate. If the phone is set to silent mode or vibrate mode, the alarm will have an alarm tone. 32 Clock Open Clock. From the tab, you can do the followingsteps to set your clock:

Adding a city Touch

. select a city from the list.Touch

. In the city list Timer 1 Open Clock. 2 Touch

. 3 Set the countdown time and touch to start the timer. Touch to pause the countdown, or touchreset the timer. 4 When the timer goes off, touchSTOPto dismiss the ringtone. Stopwatch 1 Open Clock. 2 Go to the tab. 3 Touch to start the stopwatch. Touch to pause the stopwatch.Touch the reset option to reset stopwatch. Recorder The phone supports long period of recording. Make sure your phone storage is available before recording. 33 Recording sound 1 Open Recorder. 2 Touch to start recording. 3 Touch or to pause or resume the recording. 4 Touch to stop recording, Then touch SAVE, save document Playing a recording 1 Open Recorder. 2 Touch 3 Select and touch a recording to play it. Managing recordings 1 Open Recorder. 2 Touch

. 3 Touch and hold a recording. You can choose

. Appendix Important Information For an optimal experience, the phone regularly connects to mail and internet servers. This automatically and inevitably gener-

ates data exchanges that may be charged in addition to your existing package, or may be deducted from prepaid credit or a prepaid system. 34 To avoid billing problems related to services that use the Inter-

net, it is strongly recommended to have a suitable option which includes unlimited Internet and emails and to avoid changing the settings preconfigured by default. If you wish, connect to Wi-Fi for a faster and more stream lined experience. It is particularly recommended to use Wi-Fi for streaming, or downloading games, videos or bulky films. IMEI Identification The IMEI (International Mobile Equipment Identity) code can be found in the equipment package, on a label at the back of the battery or it can be displayed on screen by dialing the following combination of symbols and numbers in the phone keyboard (no spaces): *#06#. Disclaimer The usage of non-original accessories, such as headsets, chargers and so on,will cause incompatibility between phone and accessories. It may cause bad performance or malfunction, and we are not responsible for any damage that it might occur. The user manual only contains general overview. Speci-

fications and functions of your phone may be different to those contained in the user manual. Your phone has been confirmed to work properly since produced from the factory. If there is any damage or defect due to manufacturing, it should follow terms and conditions in the warranty card. 35 If the functions of your phone are related to features and services by operator, it should follow the terms and condi-

tions applicable by the operator. Note that your phone still has its limitations referring to the specifications and functions. These limitations cannot be considered as damage or defect, and cannot be regarded as manufacturer damage. Use your phone in accordance with the purposes and functions. Troubleshooting This part lists some problems you might encounter when using your phone. Some problems require you to call your service provider, but most of them are easy to be fixed by yourself. SIM card has error Ensure that the SIM card is correctly inserted. No network connection / Dropped network Move toward a window or into an open area. Check network provider coverage map. Check whether the SIM card is too old. If so, change your SIM card at your network providers nearest branch. Contact your service provider. Codes do not match If you forget the code, contact your service provider. Calls are not available Ensure that there is no dialing error. New network is not au-

thorized. If new SIM card is inserted, check for new restrictions. 36 If pre-paid charge reached its limit, contact service provider. Phone cannot be switched on Ensure to press the Power button for at least two seconds. Charge battery. Check the charging indicator on the screen. Charge has error Outside temperature is too hot or cold. Charge the battery. Ensure that phone is charging at a normal temperature. Check the charger and its connection to the phone. Plug the charger into a different socket. Ensure that charger is not defective. If so, replace the char-

ger. Use only original accessories. Impossible to receive or send SMS and photos Ensure that the storage is sufficient. Delete some messages in your phone. Files cannot be opened Check the supported file formats. Screen does not light up when receiving a call. If you use a protection tape or case, ensure that it has not covered the area around the light sensor. Ensure that the area around the light sensor is clean. Phone has no sound 37 Check the settings status in the sound menu to ensure that the phone is not in vibration or silent mode. Phone hangs up or freezes Update your software through the website. Contacts display doubly Contacts are saved in both phone and SIM card. Check con-

tacts saved. App cannot be installed Not supported by service provider or registration required. Contact your service provider. Your phone has insufficient storage. Delete some messages from your phone. Phone cannot be connected to computer Change data cable. Change computer port. Call logs are not saved Ensure that the time is not wrongly set. Check the time setting. Hisense Mxico S. de R.L. de C.V. Blvd. Miguel de Cervantes Saavedra, No. 301 Torre Norte, Piso 2, Col. Ampliacin Granada, Municipio o Demarcacin Territorial Miguel Hidalgo, C.P. 11520, Ciudad de Mxico, R.F.C. HME110512IY3 38 MARCA: HISENSE MODELO: Hisense U965 FCC ID:2ADOBU965 ELECTRICAL CHARACTERISTICS ADAPTADOR:

MARCA: HISENSE MODEL: TPA-97050100UU INPUT: 100 - 240 V ~ 50/60 Hz 0.15 A 1A OUTPUT: 5,0 V RECHARGEABLE BATTERY BRAND: HISENSE MODEL: LIW38210 MADE IN CHINA Medical devices Implanted medical devices, such as pacemakers, may be affected by the use of this product. Avoid potential interference radiated from the product in the implanted medical device, by keeping the product at least 20 cm away from the device. Do not carry the product in the chest pocket. Turn off the product immediately if you suspect any interference. ONLY FOR MEXICO For use in Mexico, the operation of this product is subject to the following two conditions: (1) this equipment or device may not 39 cause detrimental interference and (2) this equipment or device must accept any interference, including interference that may cause unwanted operation. FCC Compliance This phone complies with section 15 of FCC Regulations. Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential instal-

lation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End user must follow the specific operating instructions for satisfying RF exposure com-

pliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 40 The portable device is designed to meet the requirements for exposure to radio waves established by the FederalCommuni-

cations Commission (USA). Theserequirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the body. The highest SAR value reported to the FCC for this type of devices is 0.278 W/kg when used over the ear, 0.744W/kg when used at 10 mm away from the body and 0.576 W/kg when used at a wireless access point (HOTSPOT) 10mm. Even though there may be differences between SAR levels of different phones and in different positions, all of them comply with the requirements of the government. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC ID: 2ADOBU965 41 Specification Model Hisense U965 Dimensions 137.866.49.4mm OS CPU Internal Memory Camera Size Resolution Color 3G 2G Android 8.1.0 MT6580 Quad-core CPU 1.3GHz 1 GB RAM + 8 GB ROM 5Mpix + 8Mpix 8Mpix + 13Mpix(Cmarasmejoradas v a software) 5 Inch FWVGA+

16,7 millones de colores Band 1/2/5 850/900/1800/1900 MHz Bands con las que NO opera suequipo Hisense Band 10/26/28/38/66 Data Speed WLAN Bluetooth GPS FM Interface 150Mbps HSDPA 50Mbps HSUPA WIFI 802.11 b/g/n V2.1+EDR Yes Yes MicroUSB2.0 Battery 3,8V 2100mAh 42 Contact information Hisense USA Corporation 7310 McGinnis Ferry Road, Suwanee, GA 30024 Wood Bi 678 318 9060515 biqiang@hisense.com 43

Hisense U965 User Guide Before using the device, please read the user guide in detail. Manufactured by Hisense Communications Co., Ltd. 1. Contents Safety Precautions ................................................................... 3 General Safety Information ............................................. 3 Medical Device ................................................................ 6 Road Safety ..................................................................... 7 Power Supply & Charging................................................7 Body-worn Operation ...................................................... 8 Hearing Protection ........................................................... 9 Protecting the Environment ........................................... 10 Cleaning and Maintenance ............................................ 11 Emergency Call ............................................................. 11 Copyright ....................................................................... 12 Unboxing your Phone ............................................................ 13 Inserting and Removing Cards ...................................... 13 Turning your Phone On/Off ........................................... 14 Charging the Battery ..................................................... 14 Screen and Display ................................................................ 17 Phone at a Glance ......................................................... 17 Basic operation ....................................................................... 18 Power button ................................................................. 18 Volume button ............................................................... 18 Home screen ................................................................. 19 Touchscreen Gestures .................................................. 19 Notification Center ......................................................... 23 Lock the phone .............................................................. 23 Screenshot .................................................................... 23 Calls and Contacts ................................................................. 23 Making calls ................................................................... 23 Receiving calls............................................................... 24 Importing contacts ......................................................... 25 Creating a new contact .................................................. 25 Searching for contacts ................................................... 25 Messaging ............................................................................... 26 Sending messages ........................................................ 26 Viewing messages ........................................................ 26 Searching messages ..................................................... 26 Camera and Gallery ................................................................ 26 Taking photos ................................................................ 26 Recording videos ........................................................... 26 Viewing photos or videos .............................................. 27 Deleting photos or videos .............................................. 27 Sharing photos or videos ............................................... 27 Music ....................................................................................... 27 Listening to music .......................................................... 27 Creating a playlist .......................................................... 28 Playing a playlist ............................................................ 28 1 FM Radio ................................................................................. 28 Chrome .................................................................................... 28 Using browser................................................................ 29 File Manager ............................................................................ 29 Finding files quickly ....................................................... 29 Creating a folder ............................................................ 30 Renaming files ............................................................... 30 Calendar .................................................................................. 31 Creating an event .......................................................... 31 Deleting an event .......................................................... 31 Searching an event ....................................................... 31 Clock ........................................................................................ 32 Alarms ........................................................................... 32 Clock .............................................................................. 33 Timer ............................................................................. 33 Stopwatch ...................................................................... 33 Recorder .................................................................................. 33 Recording sound ........................................................... 34 Playing a recording ........................................................ 34 Managing recordings ..................................................... 34 Appendix ................................................................................. 34 Important Information .................................................... 34 IMEI Identification .......................................................... 35 Disclaimer ...................................................................... 35 Troubleshooting ............................................................. 36 Specification ........................................................................... 42 Contact information ............................................................... 43 2 Safety Precautions Warning: situations that could cause injury to yourself orothers. Caution: situations that could cause damage to yourdevice or other equipment. Notice: notes, usage tips, or additional information. General Safety Information Failure to follow the following safety instructions could result in fire, electric shock, injuries, or damage to your phone or other property. Read all the safety information below before using your phone. Do not crash, throw, or puncture your phone. Avoid falling, squeezing, and bending of your phone. Do not use your phone in a moist environment, such as bathroom. Prevent your phone from being soaked or washed in liquid. Do not power on your phone when it is prohibited to use or when the phone may cause interference or danger. Some parts of your phone are made of glass. The glass could be broken if your phone is dropped on a hard surface or receives a substantial impact. If the glass is broken, do not touch the glass parts of the phone or attempt to remove the broken glass from the phone. Stop using your phone until the glass is replaced by authorized service provider. 3 Turn off your phone in aircraft. The phone may cause inter-

ference to control equipment of the aircraft. 4 Turn off your phone near high-precision electronic devices. The phone may affect performance of these devices. Do not attempt to disassemble your phone or its acces-

sories. Only qualified personnel are allowed to service or repair the phone. The socket-outlet shall be installed near the phone and shall be easily accessible. Do not place your phone or its accessories in containers with a strong electromagnetic field. Do not place magnetic storage media near your phone. Ra-

diation from the phone may erase the information stored on them. Keep the phone away from direct sunlight. Do not put your phone in a high-temperature place or use it in a place with flammable gas such as gas station. Use only approved batteries and chargers to avoid the risk of explosion. Obey all laws or regulations on the use of the phone. Respect others privacy and legal rights when using your phone. Strictly obey relevant instructions of this manual while using USB cable. Otherwise your phone or PC may be damaged. Use a dry soft cloth to clean your phone. Do not use water, alcohol, detergent or any chemicals. Please backup your important data. Repair or other causes may result in data loss. Do not disconnect the phone during memory formatting or 5 file transfer operations. Otherwise, it may cause program failures or file damages. Keep the phone and charger out of the reach of children. Do not let children use the phone or charger without supervi-

sion. Keep small phone accessories away from children to protect them from being choked. Do not modify or remanufacture your phone. Do not immerse your phone in water or other liquids. Do not expose your phone to fire, explosion or other haz-

ards. The phone shall only be connected to a USB interface of version USB 2.0. Ideal operating temperature are 0 to 40 , Ideal storage temperature are -20 to 50 . Medical Device Obey all rules or regulations in hospitals and health care facilities. Your phone contains radios that emit electromagnetic fields. These electromagnetic fields may interfere with pacemakers or other medical devices. If you wear a pacemaker, maintain at least 20 cm of separa-

tion between your pacemaker and your phone. If you suspect your phone is interfering with your pacemaker or any other medical devices, stop using your phone and consult your physician for information specific to your medi-

6 cal device. When you perform repetitive activities such as typing or playing games on your phone, you may experience occa-

sional discomfort in your hands, arms, wrists, shoulders, neck or other parts of your body. If you experience discom-

fort, stop using your phone and consult your physician. Road Safety Check local laws and regulations on using phone. Obey all local laws. Always keep your hands free to operate the vehicle while driving. Your first consideration while driv-

ing should be road safety. Pull off road and park before making or answering a call if driving conditions require so. RF energy may affect some electronic systems in your vehi-

cle such as car stereos and safety equipment. When your vehicle is equipped with an air bag, do not ob-

struct with installed or portable wireless equipment. It may cause the air bag to fail or cause serious injury due to im-

proper performance. If you listen to music, please keep the volume at a reason-

able level so that you are aware of your surroundings. This is of particular importance when near roads. Using your phone in some circumstances can distract you and may cause danger. Obey rules that prohibit or restrict the use of phone or headphones (for example, avoid texting while driving a car or using headphones while riding a bicy-

cle). 7 Power Supply & Charging Charge your phone with the included USB cable and power adapter. Use of incompatible adapter or cable may cause permanently damage to your phone. Power adapter shall be installed near phone and shall be easily accessible. Using damaged cables or chargers, or charging when mois-

ture is present, can cause electric shock. Power adapter is intended for indoor use only. Power outlet should be easily accessible. The outlet should not be blocked during use. To fully disconnect the phone from the mains, unplug the AC/DC cable from power outlet. Power adapters may become warm during normal use, and prolonged contact may cause injury. Always allow adequate ventilation around power adapters when using them. The ventilation should not be impeded by covering ven-

tilation openings with items (for example newspapers, tablecloths, curtains and so on) to avoid overheating and malfunction. Maintain a clearance of at least 10 cm around the phone. The phone should be used in a moderate climate. Do not plug or unplug USB port with wet hands, or it may result in risk of electric shock. The phone is built with an internal rechargeable battery: do not expose the phone to excessive heat such as sunshine, 8 fire or the like. Battery contains materials which are hazardous and harmful to the environment. The battery must be recycled or dis-

posed of separately from household waste. Body-worn Operation This device was tested for typical body-worn operations with the handset kept 10mm from the body. To maintain compliance with FCC RF exposure requirements, use accessories that maintain a 10mm separation distance between the user s body and the handset. The use of belt clips, holsters and similar accessories should not contain metallic components in its assembly. The use of accessories that do not satisfy these requirements may not comply with FCC RF exposure requirements, and should be avoided. The FCC has granted an Equipment Authorization for this model handset with all reported SAR levels evaluated as in compliance with the FCC RF emission guidelines. Hearing Protection This phone respects the current regulations for limiting the maximum output volume. Prolonged headset listening at high volume could lead to hearing damage!

Stop using the product or lower the volume if you feel your ears ringing. Do not turn up the volume too high, doctors warn against prolonged exposure to high volume. 9 Excessive sound pressure from headsets and headphones can cause hearing loss. To prevent possible hearing damage, do not listen at high volume levels for long periods. Please only use Hisense headphones with your phone. Protecting the Environment Please observe the local regulations on phone packaging, battery and used phone disposal and bring them to the col-

lection point for proper recycling. Please take your used, unwanted lithium batteries to a des-

ignated place. Do not dispose of them in a rubbish bin. 10 Do not dispose of used phones or batteries in a household rubbish bin. Risk of explosion if battery is replaced by an in-

correct type. Dispose of used batteries according to the instructions. Cleaning and Maintenance Turn off the phone before cleaning and maintenance. Char-

ger should be unplugged from socket. Phone and charger should be disconnected to prevent any electric shock or short circuiting of battery or charger. Do not wipe the phone or charger by using chemical sub-

stance (alcohol benzene), chemical agents or abrasive cleaning agents to avoid damaging its parts or causing mal-

function. You may clean with a slightly damp anti-static soft cloth. Do not scrape or alter phone case as paint substances, or it may cause allergic reaction. If such reaction occurs, stop using the phone immediately and seek medical help. Wipe dust off power plug and keep it dry to avoid risk of fire. If phone or accessories do not work properly, contact your local vendor. Do not disassemble phone or its accessories by yourself. Emergency Call In an emergency situation, if the phone is on and you are with-

11 in network range, it can be used to make an emergency call. However, emergency call numbers may not be reachable in all networks. You should never rely on your phone for emergency calls. Copyright The equipment is for private use only. Copying CDs or down-

loading music, video or picture files for sale or other business purposes may be a violation of copyright law. Copyrighted materials, works of art and/or presentations may require autho-

rization to be fully or partially copied or recorded. Be aware of all such applicable laws concerning recording and use of such contents in your country and jurisdiction. 12 Unboxing your Phone Inserting and Removing Cards Follow the instructions in the following figure to set up your phone. Ensure that the card is correctly aligned and that the card tray is level when you insert it into your device. Do not use cut or modified SIM or microSD cards with your device as these may not be recognized and could damage the cardtray. 13 Turning your Phone On/Off Turning on the phone Press and hold the power button until the screen turns on. When you turn on your phone for the first time or after perform-

ing data reset, follow the onscreen instructions to set up your device. Turning off the phone To power off your phone, press and hold the power button, and then touch

. Charging the Battery Charge the battery before using it for the first time or when it has been unused for extended periods of time. 1 Connect the USB cable to the USB power adapter, and then plug the end of the USB cable into the USB port. 2 Plug the USB power adapter into an electric socket. 3 After the battery is fully charged, disconnect the phone from the charger. First unplug the charger from the device, and then unplug it from the electric socket. Battery charging tips and precautions 14 Use only approved chargers, batteries, and cables. Using an unapproved or incompatible power adapter, charger, or battery may damage your phone, shorten its lifespan, or cause a fire, explosion, or other hazards. Avoid using your phone when it is charging. Do not cover your phone or the power adapter. Connecting the charger improperly may cause serious damage to the phone. Any damage caused by misuse is not covered by the warranty. If the AC power supply is of a lower voltage, then a longer charging time may be needed. If non-standard chargers such as computers are used for charging, then a longer charge time may be needed. Fully charge the battery before first using the phone and disconnect the charger immediately after the first charge is completed. Remove the charger from the electric socket when not charging the phone. The phone may not start immediately if charging with low battery. After a period of charging, the phone will start nor-

mally. The charging time may vary depending on the ambient tem-

perature and the remaining battery level. The phone can be safely charged within the environment temperature of 0 to 40 . Charging at temperatures below 0 or higher than 40 will harm the battery perfor-

mance and shorten its life. Long-term charging in extreme temperatures will damage the battery. 15 While charging, the phone and the charger may heat up. This is normal and should not affect the phones lifespan or performance. If the battery gets hotter than usual, stop charging it. Place your phone in a cool place and allow it to cool down. Avoid prolonged contact with the surface of your phone if it becomes hot. 16 Screen and Display Phone at a Glance The phone features may vary based on your location, language, carrier and model. 17 8. Flashlight 9. Fingerprint sensor 10.Volume button 11. Power button 12. Microphone 1. Micro USB port 2. Headset socket 3. Light sensor 4. Receiver 5. Front camera 6. Speaker 7. Main camera Basic operation Power button To power on your phone, press and hold the power button until the screen turns on. To power off your phone, press and hold the power button, and then touch

. To force your phone to restart, press and hold the power button until the screen turns on. Volume button To adjust the volume, press volume button. Home key (virtual) To go back to the Home screen, tap. Recent key (virtual) To open the list of recent apps, tap. 18 Return key (virtual) To go back to the previous screen, tap

. Home screen The main screen is the starting point for many applications and features, also allows you to add elements, such as icon, the application of the widget, give Google instant access to information and application.This is at the bottom of the screen, can click on the main menu from any key. It displays status and icons notifications widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen Tap an icon,such as an app or a folder ,to open and use it It provides quick access to apps in hot dock Touchscreen Gestures Use a few simple gestures to use your phone and its apps. Tapping 19 To open an app, to choose a menu item, to press an on-screen button, or to enter a character using the keyboard on the screen, tap it with your finger. Tapping and holding Tap and hold an item or the screen for more than 2 seconds to access available options. 20 Swiping Swipe to the left or right on the Home screen or the Apps screen to view other panels. Swipe upwards or downwards to scroll through a webpage or a list of items. Spreading and pinching Spread two fingers apart on a webpage, map or image to zoom in a part. 21 Pinch to zoom out. Dragging To move an item, tap and hold it and drag it to the target posi-

tion. 22 Notification Center Open notification center 1 Swipe down from the top edge of the screen to open notifi-

cation center. 2 Swipe down again from the top edge of the screen to go to the shortcuts tab. Set notification options 1 Go to Settings> Notifications. 2 Enable or disable notification settings as desired. Close notification center Swipe up or press the Home button to close notification center. Lock the phone Lock the phone to protect user data. Settings> Security & location>Screen lock>Pattern, PIN ,Password, etc and following the configuration instructions before completing the process. The screen will be locked automatically and will be dormant for a period of time to reduce energy consumption and avoid inadvertent operations. Screenshot How to take a screenshot?

Press the power button and volume down button to take a screenshot. Calls and Contacts Making calls 23 1 Tap 2 Enter a phone number. enter the dial pad 3 Tap to make a call. Making calls from contacts 1 Tap the tab to choose a contact. 2 Tap the contact number. Making calls from call logs 1 Tap 2 Tap 3 Slide the list up and down in Phone tab to view all calls. enter the call log list Tap the name or number of the person that want to call. Making international calls 1 Tap

. 2 On the dialer screen, tap and hold 0 until the + sign ap-

pears. Then enter the country code, area code, and the phone number. 3 Tap to make a call. Receiving calls Answering or rejecting a call If the screen is locked:

Drag up to answer the call. Drag down to reject the call. If the screen is unlocked:

Tap the ANSWER option to answer the phone 24 Tap the DECLINE option to decline the phone Importing contacts You can import contacts from storage services to your device. 1 Tap

. 2 Tap at the top left of the screen to select the settings option., 3 Select an import option in the settings Creating a new contact 1 Tap 2 Tap

. . 3 Tap the contacts profile picture to choose a photo. Enter the contacts name, phone number and other contact infor-

mation, and then touch save. Searching for contacts 1 Tap

. 2 Use one of the following search methods:

Scroll up or down the contacts list. Tap at the top of the screen to search for a contact. 3 Select a contact. You can call them, send a text message, or edit their contact information. 25 Messaging Sending messages 1 Tap

. 2 Tap to create a message. 3 Add recipients and enter a message. 4 Tap to send the message. Viewing messages 1 Tap

. 2 Select a contact on the message list. 3 View your conversation. Searching messages 1 Tap 2 Tap ,Choose Search

. 3 Enter key words in searching bar to search messages. Camera and Gallery Taking photos 1 Tap

. 2 Spread two fingers apart on the screen to zoom in, and pinch to zoom out. 3 Tap to take a photo. Your picture will be automatically saved to

. Recording videos 1 Tap

. 26 2 Spread two fingers apart on the screen to zoom in, and pinch to zoom out. 3 Tap to start recording the video. Tap to stop recording. To capture an image from the video while record-ing, tap

. To quickly launch Camera on the locked screen. Drag outside the large circle on the locked screen. Viewing photos or videos 1 Tap 2 Select a photo or a video. Deleting photos or videos 1 Tap

. 2 Tap and hold the photo or video that you want to delete, touch

,ChooseDelete. Sharing photos or videos Select the photo or video that you want to share, then tap Share. Select a sharing method. Music Listening to music You can choose to listen to your favourite local songs. 1 Tap

. 2 Select a song to play. You can play, pause, or change 27 songs during the process. 3 When a song is playing, tap Home button to exit the music playback screen without stopping the song. To return to the music playback screen, open the notification center and tap the cover of the song. Creating a playlist You can organize your music by creating customized playlists. 1 Tap

. 2 Tap Playlists >Recently add >tap

>Save as playlist 3 Name the playlist and tap Save. Playing a playlist 1 Tap

. 2 Tap Playlists. 3 Select the desired playlist. FM Radio 1 To use the FM Radio function, first you need to connect your headphones. 2 Tap

,tap allowPermissions,FM turns on 3 Tap Search the FMchannels 4 Select the frequency following the app instructions and set the volume to a comfortable level. 28 Chrome Using Chrome Connect the web page to search for information and bookmark your favorite web pages to access them conveniently. 1 Tap

. 2 Enter the address field in the search bar, and tap the input method keyboard to go key.You can access to web pages;

moreover, bookmarks, and other functions are supported. File Manager File Manager plays the role of your assistant. It helps you to manage your files and folders, to view documents that are saved on your phone storage. You can check various files via classified folders. Finding files quickly

. 1 Open File Manager 2 Go to the Local tab, touch

. 3 Enter the file name that you want to search or some key words about the file, the relating files will show beneath the search bar. 29 Creating a folder 1 Open File Manager. 2 Go to the Local tab, touch Internal shared storage. 3 Touch

> New Folder, enter your folder name, and touch OK. Renaming files 1 Open File Manager. 2 Go to the Local tab, touch Internal shared storage. 3 Touch and hold the files or folders that you want to rename,tap

,then touch Rename. 4 Enter the new name, and touch DONE. 30 Calendar Creating an event 1 Open Calendar. 2 Touch

.ChooseNew event 3 Enter the event title, location, start time and end time repetion,reminders,privacy. 4 Touch Done to save the event. Deleting an event 1 Open Calendar. choosean event>tap 2 Searching an event

>Delete. 1 Open Calendar. 2 Touch

> Search. 3 Enter one or more keywords in the searching bar, such as the event title or location. 31 Clock Alarms Open Clock. From the tab, you can do the follow-ing steps to set your alarms:

Adding an alarm 1 Touch and set the alarm time, repeat times, ringtone, and others. 2 Touch OK to save the alarm. Enabling or disabling an alarm Touch the switch next to an alarm. Configuring the alarm settings Touch Choose setting options to configure the alarm duration, alarm volume, and snooze length. Deleting an alarm Touch the alarm that you want to delete

. Touch

. Muting an alarm Press the volume down button. If the phone is off When the alarm sounds, the phone can choose to power on or hibernate. If the phone is set to silent mode or vibrate mode, the alarm will have an alarm tone. 32 Clock Open Clock. From the tab, you can do the followingsteps to set your clock:

Adding a city Touch

. select a city from the list.Touch

. In the city list Timer 1 Open Clock. 2 Touch

. 3 Set the countdown time and touch to start the timer. Touch to pause the countdown, or touchreset the timer. 4 When the timer goes off, touchSTOPto dismiss the ringtone. Stopwatch 1 Open Clock. 2 Go to the tab. 3 Touch to start the stopwatch. Touch to pause the stopwatch.Touch the reset option to reset stopwatch. Recorder The phone supports long period of recording. Make sure your phone storage is available before recording. 33 Recording sound 1 Open Recorder. 2 Touch to start recording. 3 Touch or to pause or resume the recording. 4 Touch to stop recording, Then touch SAVE, save document Playing a recording 1 Open Recorder. 2 Touch 3 Select and touch a recording to play it. Managing recordings 1 Open Recorder. 2 Touch

. 3 Touch and hold a recording. You can choose

. Appendix Important Information For an optimal experience, the phone regularly connects to mail and internet servers. This automatically and inevitably gener-

ates data exchanges that may be charged in addition to your existing package, or may be deducted from prepaid credit or a prepaid system. 34 To avoid billing problems related to services that use the Inter-

net, it is strongly recommended to have a suitable option which includes unlimited Internet and emails and to avoid changing the settings preconfigured by default. If you wish, connect to Wi-Fi for a faster and more stream lined experience. It is particularly recommended to use Wi-Fi for streaming, or downloading games, videos or bulky films. IMEI Identification The IMEI (International Mobile Equipment Identity) code can be found in the equipment package, on a label at the back of the battery or it can be displayed on screen by dialing the following combination of symbols and numbers in the phone keyboard (no spaces): *#06#. Disclaimer The usage of non-original accessories, such as headsets, chargers and so on,will cause incompatibility between phone and accessories. It may cause bad performance or malfunction, and we are not responsible for any damage that it might occur. The user manual only contains general overview. Speci-

fications and functions of your phone may be different to those contained in the user manual. Your phone has been confirmed to work properly since produced from the factory. If there is any damage or defect due to manufacturing, it should follow terms and conditions in the warranty card. 35 If the functions of your phone are related to features and services by operator, it should follow the terms and condi-

tions applicable by the operator. Note that your phone still has its limitations referring to the specifications and functions. These limitations cannot be considered as damage or defect, and cannot be regarded as manufacturer damage. Use your phone in accordance with the purposes and functions. Troubleshooting This part lists some problems you might encounter when using your phone. Some problems require you to call your service provider, but most of them are easy to be fixed by yourself. SIM card has error Ensure that the SIM card is correctly inserted. No network connection / Dropped network Move toward a window or into an open area. Check network provider coverage map. Check whether the SIM card is too old. If so, change your SIM card at your network providers nearest branch. Contact your service provider. Codes do not match If you forget the code, contact your service provider. Calls are not available Ensure that there is no dialing error. New network is not au-

thorized. If new SIM card is inserted, check for new restrictions. 36 If pre-paid charge reached its limit, contact service provider. Phone cannot be switched on Ensure to press the Power button for at least two seconds. Charge battery. Check the charging indicator on the screen. Charge has error Outside temperature is too hot or cold. Charge the battery. Ensure that phone is charging at a normal temperature. Check the charger and its connection to the phone. Plug the charger into a different socket. Ensure that charger is not defective. If so, replace the char-

ger. Use only original accessories. Impossible to receive or send SMS and photos Ensure that the storage is sufficient. Delete some messages in your phone. Files cannot be opened Check the supported file formats. Screen does not light up when receiving a call. If you use a protection tape or case, ensure that it has not covered the area around the light sensor. Ensure that the area around the light sensor is clean. Phone has no sound 37 Check the settings status in the sound menu to ensure that the phone is not in vibration or silent mode. Phone hangs up or freezes Update your software through the website. Contacts display doubly Contacts are saved in both phone and SIM card. Check con-

tacts saved. App cannot be installed Not supported by service provider or registration required. Contact your service provider. Your phone has insufficient storage. Delete some messages from your phone. Phone cannot be connected to computer Change data cable. Change computer port. Call logs are not saved Ensure that the time is not wrongly set. Check the time setting. Hisense Mxico S. de R.L. de C.V. Blvd. Miguel de Cervantes Saavedra, No. 301 Torre Norte, Piso 2, Col. Ampliacin Granada, Municipio o Demarcacin Territorial Miguel Hidalgo, C.P. 11520, Ciudad de Mxico, R.F.C. HME110512IY3 38 MARCA: HISENSE MODELO: Hisense U965 FCC ID:2ADOBU965 ELECTRICAL CHARACTERISTICS ADAPTADOR:

MARCA: HISENSE MODEL: TPA-97050100UU INPUT: 100 - 240 V ~ 50/60 Hz 0.15 A 1A OUTPUT: 5,0 V RECHARGEABLE BATTERY BRAND: HISENSE MODEL: LIW38210 MADE IN CHINA Medical devices Implanted medical devices, such as pacemakers, may be affected by the use of this product. Avoid potential interference radiated from the product in the implanted medical device, by keeping the product at least 20 cm away from the device. Do not carry the product in the chest pocket. Turn off the product immediately if you suspect any interference. ONLY FOR MEXICO For use in Mexico, the operation of this product is subject to the following two conditions: (1) this equipment or device may not 39 cause detrimental interference and (2) this equipment or device must accept any interference, including interference that may cause unwanted operation. FCC Compliance This phone complies with section 15 of FCC Regulations. Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential instal-

lation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

- Reorient or relocate the receiving antenna.

- Increase the separation between the equipment and receiver.

- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

- Consult the dealer or an experienced radio/TV technician for help. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End user must follow the specific operating instructions for satisfying RF exposure com-

pliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 40 The portable device is designed to meet the requirements for exposure to radio waves established by the FederalCommuni-

cations Commission (USA). Theserequirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certification for use when properly worn on the body. The highest SAR value reported to the FCC for this type of devices is 0.940 W/kg when used over the ear, 0.744W/kg when used at 10 mm away from the body and 0.576 W/kg when used at a wireless access point (HOTSPOT) 10mm. Even though there may be differences between SAR levels of different phones and in different positions, all of them comply with the requirements of the government. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC ID: 2ADOBU965 41 Specification Model Hisense U965 Dimensions 137.866.49.4mm OS CPU Internal Memory Camera Size Resolution Color 3G 2G Android 8.1.0 MT6580 Quad-core CPU 1.3GHz 1 GB RAM + 8 GB ROM 5Mpix + 8Mpix 8Mpix + 13Mpix(Cmarasmejoradas v a software) 5 Inch FWVGA+

16,7 millones de colores Band 1/2/5 850/900/1800/1900 MHz Bands con las que NO opera suequipo Hisense Band 10/26/28/38/66 Data Speed WLAN Bluetooth GPS FM Interface 150Mbps HSDPA 50Mbps HSUPA WIFI 802.11 b/g/n V2.1+EDR Yes Yes MicroUSB2.0 Battery 3,8V 2100mAh 42 Contact information Hisense USA Corporation 7310 McGinnis Ferry Road, Suwanee, GA 30024 Wood Bi 678 318 9060515 biqiang@hisense.com 43