Rev. 1.0 Ndoc.: MN/2011/067 INGEGNERIA DEI SISTEMI S.p.A. TRHF/TRHFNA Hardware Configuration Users Guide Decem ber 2011 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 Docum ent Evolution Revision Date Reason for m odification Rev. 1.0 December 2011 First edition OUR CONTACTS IDS Ingegneria dei Sistemi S.p.A. GeoRadar Division Via Enrica Calabresi, 24 56121 Montacchiello (PISA) - ITALIA Fax: +39.050.3124 205 inforis@ids-spa.it C ustomer C are department:
customercare.gpr@ids-spa.it Tel.: +39.050.3124 355/356 Sales & Marketing department:
sales.gpr@ids-spa.it Tel.: +39.050.3124 352 2 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 DISCLAIMER IDS WILL NOT BE HELD RESPONSIBLE FOR THE CONSEQUENCES OF AN IMPROPER USE OF THE EQUIPMENT AND/OR THE SOFTWARE. THIS SOFTWARE MAY ANALYSIS TOOLS. INCLUDE AUTOMATED DATA PROCESSING AND WHILE EVERY EFFORT IS MADE TO ENSURE THE ACCURACY OF THE INFORMATION PROVIDED BY THOSE TOOLS, THEY MUST NOT BE INTENDED AS A SUBSTITUTE FOR INTELLIGENT ANALYSIS; RATHER, THEY HAVE TO BE INTENDED AS AN ADVISOR AND THE USER MUST NOT COMPLETELY RELY ON THE RESULTS PROVIDED BY THEM TO GIVE THE COMPLETE ANSWER. IDS INGEGNERIA DEI SISTEMI SPA ASSUMES NO LIABILITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR INJURIES CAUSED BY SUCH RELIANCE ON THE ACCURACY, RELIABILITY, OR TIMELESS OF THE INFORMATION PROVIDED BY THOSE TOOLS. ANY PERSON OR ENTITY WHO RELIES ON INFORMATION OBTAINED FROM THE AUTOMATED DATA PROCESSING/ANALYSIS TOOLS ONLY, DOES SO AT HIS OR HER OWN RISK 3 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 CONFORMITY TO EUROPEAN REGULATIONS The equipment conforms the following requirements set by EC regulations, including subsequent modifications, and to the legislation set by the member states that implement these regulations:
to 1999/05/EEC Radio Directive Warning: this equipment is destined for use in industrial environments
(Class A apparatus). industry environments, this apparatus may generate radio interference: in this case, the user may be taking appropriate countermeasures. residential, commercial and to operate while required light In The apparatus is sensitive to the presence of external electromagnetic fields, which may reduce its performance. 4 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 CLEANING INFORMATION Before cleaning any external parts of the apparatus, make sure that all cables have been disconnected, including the power supply cable. If a damp cloth is used, make sure it is not too wet, to avoid any damage to the electrical components of the equipment. Wait until the equipment is totally dry before reconnecting the cables. The system should be cleaned periodically using a damp cloth. Do not use solvents or abrasive detergents. Do not apply liquid directly to the electrical contacts of the various connectors. If a specific spray is used to clean the PC TFT monitor, make sure it is not flammable; ion any case, do not spray it directly on the screen, instead, spray it onto the cleaning cloth. 5 / 29
! WARNING IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 BATTERIES REMOVAL INFORMATION Laptop Batteries:
Manufacturer: PANASONIC Type: Li-ion Ni Characteristics: 10.65V 5.7Ah Removal instructions:
1. turn off the laptop;
2. open the drawer with the symbol of the batteries;
3. extract the battery pack pulling the tab. Radar batteries:
Manufacturer: FIAMM FG21202 / SAFT MP176065 Type: rechargeable lead acid / rechargeable lithium-ion Characteristics: 12V & 12Ah / 15V & 6.8Ah Removal instructions:
1. disconnect the battery from the instrument:
a. pull the connector wings;
b. separate the connectors;
2. remove the battery from the cover (optional) opening the strap. 6 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 RECICLYING The crossed out wheeled bin symbol shown on the equipment indicates that the product must be recycled separately from other waste at the end of its useful life. Separate waste disposal of this product at the end of its useful life will be organized and managed by IDS. When you decide to dispose of the equipment, contact IDS and follow the system that IDS has set up to permit the separate collection of the apparatus at its life end. friendly Adequate separate collection for its subsequent recycling, treatment and environmental any unnecessary effects on the environment and to health and favor the reuse or recycling of the materials that make up the equipment. Unauthorized disposal of this product as unsorted waste by its possessor will lead to an administrative penalty foreseen by national regulations. contribute avoiding disposal towards 7 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 1) 2) 3) 4) 5) 6) 7) 8) WARRANTY CERTIFICATE CONDITIONS IDS Ingegneria dei Sistemi S.p.A, hereinafter referred to as IDS, warrants hardware/software products for a period of 12 months from the delivery date to the original customer;
The delivery date is certified by the Warranty Registration Form;
IDSs hardware products will be free from defects in materials workmanship under normal use and service;
IDSs obligation is limited to repairing or replacing parts or equipment which are returned to IDS, without alteration or further damage, and which in IDS s judgment, were defective or became defective during normal use;
IDS software will have to be installed on a PC according to the requirement of the IDS hardware
( see IDS Users Guide the Software Data Acquisition);
IDS s software products designed by IDS for use for IDS hardware products are warranted not to fail to execute their programming instructions due to defects during the warranty period, provided they are properly installed on IDS hardware products. IDS does not warrant if the IDS software will be used and operated in hardware and software combinations not selected by IDS;
IDS does not assumes any liability for any direct, indirect, special, incidental or consequent ial damages or injuries caused by proper or improper operation of its equipment whether defective or not defective;
This software may include automated data processing and analysis tools. While every effort is made to ensure the accuracy of the information provided by those tools, they must not be intended as a substitute for intelligent analysis; rather, they have to be intended as an advisor and the user must not completely rely on the results provided by them to give the complete answer. IDS assumes no liability for any direct, indirect special, incidental or consequential damages or injuries caused by such reliance on the accuracy, reliability, or timeliness of the information provided by those tools. Any person or entity who the automated data processing/analysis tools only, does so at his or her own risk;
information obtained from relies on 9) IDSs warranty does not extend and shall not apply to:
a) Products which have been repaired or altered by other than IDS personnel;
b) Products which have been subjected to misuse, neglect, accident or improper installation;
c) Products in which have been installed Hardware/Software accessories not supplied by IDS and/or without any approval by IDS;
d) Products which have been connected to equipment different from the ones suppli ed by IDS
(except the PC data Logger which must conform to IDS specifications;
e) Products which have been damaged by natural disaster or calamities. 10) Before returning any equipment to IDS , you have to contact the IDS Customer Care Office that will authorize you to return the material to be repaired;
11) Once the parts/equipment to be repaired arrive to IDS, IDS may inspect the defective products to verify they are eligible for repair or replacement. All packing must be saved for inspection purpose in order to assist IDS to understand the cause of the defects. IDS, will not be obliged to repair, or replace for products returned as defective but damaged from abuse, misuse, negligence , accident loss or damage in transit;
12) The final clients, is responsible for ensuring the defective products returned to be properly packaged;
13) The above warranty are sole and exclusive, and no other warranty, whether written or oral, is expressed or implied. 8 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 IMPO RTANT NO TE FO R THE US C USTO MERS FCC ID: UFW-TRHFNA This device complies with part 15 of the FCC Rules:
Operation is subject to the following conditions:
1. This device may not cause harmful interference, and 2. This device must accept any interference received, Including interference that may cause undesired operation Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment. Operation of this device is restricted to law enforcement, fire and rescue officials, scientific r esearch institutes, commercial mining companies, and construction companies. Operation by any other party is a violation of 47 U.S.C. 301 and could subject the operator to serious legal penalties. Coordination Requirements.
(a) UWB imaging systems require coordination through the FCC before the equipment may be used. The operator shall comply with any constraints on equipment usage resulting from this coordination.
(b) The users of UWB imaging devices shall supply detailed operational areas to the FCC Office of Engineering and Technology who shall coordinate this information with the Federal Government through the National Telecommunications and Information Administration. The information provided by the UWB operator shall include the name, address and other pertinent contact information of the user, the desired geographical area of operation, and the FCC ID number and other nomenclature of the UWB device. This material shall be submitted to the following address:
Frequency Coordination Branch., OET Federal Communications Commission 445 12th Street, SW Washington, D.C. 20554 ATTN: UWB Coordination
(d) Users of authorized, coordinated UWB systems may transfer them to other qualified users and to different locations upon coordination of change of ownership or location to the FCC and coordination with existing authorized operations.
(e) The NTIA/FCC coordination report shall include any needed constraints that apply to day -to-day operations. Such constraints could specify prohibited areas of operations or areas located near authorized radio stations for which additional coordination is required before operation of the UWB equipment. If additional local coordination is required, a local coordination contact will be provided.
(f) The coordination of routine UWB operations shall not take longer than 15 business days from the receipt of the coordination request by NTIA. Special temporary operations may be handled with an expedited turn -around time when circumstances warrant. The operation of UWB systems in emergency s ituations involving the safety of life or property may occur without coordination provided a notification procedure, similar to that contained in CFR47 Section 2.405(a)-(e), is followed by the UWB equipment user. Notice: Use of this device as a wall imagi ng system is prohibited by FCC regulations. According to the FCC Part 15 rules, the system includes a manually operated switch
(dead-man switch) that causes the transmitter to cease operation within 10 seconds of being released by the operator. The use of this switch is further explained in this manual; specific instructions for operating a system sold in the US are identified by the following label 9 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 IMPO RTANT NO TE FO R THE C ANADIAN C USTO MERS IC Certification Number: IC:8991A TRHFNA This device complies with the requirements of IC Standard RSS-220 This Ground Penetrating Radar Device shall be operated only when in contact with or within 1 m of the ground. This Ground P enetrating Radar Device shall be operated only by law enforcement agencies, scienti fic research institutes, commercial mining companies, construction companies, and emergency rescue or firefighting organizations. NO TE IMPO RTANTE PO UR LES UTILIS ATEURS C ANADIENS Numro de certification IC:8991A HIBRIGHT Cet appareil est conforme aux exigences de la norme RSS IC-220 Cet quipement goradar doit tre utilis que lorsqu il est en contact ou moins de 1 mtre du sol. Cet quipement goradar doit tre utilis que par des organismes d'application de la loi, d es instituts de recherche scientifique, des socits minires commerciales, des entreprises de construction et de secours d'urgence ou l es organisations de lutte contre les incendies. According to the IC Standard RSS-220, the system includes a manually operated switch
(dead-man switch) that causes the transmitter to cease operation within 10 seconds of being released by the operator. The use of this switch is further explained in this manual; specific instructions for operating a system sold in Canada are identified by the following label 10 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 RADIO-FREQUENCY EXPOSURE COMPLIANCE This product operated is usually operated at least 1 m from the operator. Typical power density levels at a distance of 1 m or greater is below 1 W/cm2 (0.01 W/m2) which are far below the levels specified by the current regulations. Thus, this product pose no health and safety risk when operated in the normal manner of intended use. CONFORMIT DEXPOSITION AUX FRQUENCES RADIO Le produit doit tre au moins un mtre de lutilisateur lorsquen opration. Le niveau de densit de puissance une distance de 1 mtre et plus est de 1 W/cm2 (0.01 W/m2), ce qui est nettement infrieur aux niveaux spcifis par la rglementation en vigueur. Ainsi, ce produit ne reprsente aucun risque pour la sant et la scurit lorsqu'il est exploit dans les conditions d'utilisation prescrites. 11 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 INDEX 1. Hardware equipment of the Hi-Bright system........................................................14 2. Setting The System Up ..............................................................................................15 3. Working Procedure ..................................................................................................17 4. The DAD C ontrol Unit ..............................................................................................19 5. The Notebook C omputer...........................................................................................21 5.1 Panasonic Toughbook rugged tablet PC ............................................................21 5.2 Connecting the DAD Control Unit - Notebook Com puter..................................23 5.3 Wireless connection ............................................................................................25 6. O n line assistance .......................................................................................................27 6.1 Rem ote assistance using Webex Support Center ................................................27 6.1.1 How to use the Webex service.................................................................... 27 FIGURES INDEX FIG. 1.2 THE TRHF ANTENNA...................................................................................14 FIG. 2.1 FIXED CONNECTION CABLE BETWEEN THE ANTENNA AND DAD 15 FIG. 2.2 LAN CABLE....................................................................................................15 FIG. 2.3 P OWER CABLE..............................................................................................15 FIG. 2.4 MET RIC WHEEL CABLE..............................................................................16 FIG. 3.1 SURVEYING WITH THE SYSTEM ..............................................................17 FIG. 4.1 DAD SIDE FAST WAVE WITH BATTERY PORT, LAN PORT AND WIRELESS CONNECTOR ......................................................................................19 FIG. 4.2 DAD SIDE FAST WAVE WITH CONNECTIONS TO POSITION SENSOR AND ANTENNAE ....................................................................................................20 FIG. 4.3 EXAMPLE OF ANTENNA WITH A 19 POLE CONNECTOR AND POSSIBILITY OF A CASCADE CONNECTION...................................................20 FIG. 4.4 19-11 P OLE ADAPTOR..................................................................................21 FIG. 5.1 P ANASONIC TOUGHBOOK CF-19 .............................................................22 FIG. 5.2 LAN CABLE....................................................................................................23 FIG. 5.3 LAN CABLE CONNECTION BETWEEN THE NOTEBOOK COMPUTER AND THE DAD CONTROL UNIT ..........................................................................23 FIG. 5.4 BATTERY CABLE .........................................................................................24 FIG. 5.5 CONNECTING THE DAD CONTROL UNIT TO THE BATTERY PACK AND SWITCHING ON BUTTON (RED COLOR) .................................................24 FIG. 5.6 WIRELESS PORT TO BE ACTIVATED ON CF-19.....................................25 FIG. 5.7 WIRELESS CONNECTION ON THE DAD ..................................................26 12 / 29 IDS Ingegneria Dei Sistemi S.p.A. FIG. 5.8 CONFIGURATION FILE FOR WIRELESS CONNECTION .......................26 FIG. 6.1 M AIL SENT BY IDS TO THE CLIENT ........................................................27 N doc.: MN/2011/067 Rev. 1.0 FIG. 6.2 CLIENT DATA INSERTION FORM .............................................................28 FIG. 6.3 WEBEX SET UP WINDOW ...........................................................................28 FIG. 6.4 WELCOME TO WEBEX SUPPORT CENTER WINDOW ..........................29 FIG. 6.5 COMMAND ACCEPTANCE WINDOW .......................................................29 13 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 1. HARDWARE EQUIPMENT OF THE HI-BRIGHT SYSTEM This handbook shows you the equipment you will receive and guides you through the configuration of your system. The system is composed of:
A TRHF or TRHFNA antenna (central frequency 2 GHz) A Single or Multi Channel Control Unit (DAD 1CH or DAD MCH) One Battery kit One LAN cables One DAD power supply cables One backpack kit (optional) A Data Logger (PC Panasonic CF 19 or other PC, optional) Fig. 1.1 The TRHF Antenna 14 / 29 IDS Ingegneria Dei Sistemi S.p.A. 2. SETTING THE SYSTEM UP N doc.: MN/2011/067 Rev. 1.0 The following list contains all the cables and how they are connected:
Fixed connection between the antenna and DAD (Fig. 2.1);
Fig. 2.1 Fixed connection cable between the antenna and DAD LAN cable connecting the PC to the DAD (Fig. 2.2); connect the large LAN connector to the port on the DAD and the other end to the smaller port on the back of the PC;
Fig. 2.2 LAN cable Cable connecting the battery power supply to the DAD (Fig. 2.3); connect the metallic connector to the DAD and the white plastic connector to the battery. Fig. 2.3 Power cable 15 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 Metric wheel cable: connect the cable of the metric wheel to the WHEEL port located on the back side of the antenna (Fig. 2.4). Fig. 2.4 Metric wheel cable 16 / 29 IDS Ingegneria Dei Sistemi S.p.A. 3. WORKING PROCEDURE N doc.: MN/2011/067 Rev. 1.0 Step 1: Assemble the system and place the antenna on the surface to be investigated). Fig. 3.1 Surveying with the system Step 2: Start the K2 SW, perform the calibration and set the acquisition parameters Step 3: Position the antenna on the initial preset coordinate in the L (or T) direction Step 4A (Standard System): Press one of the START buttons placed on the handle or directly on the antenna Step 4B (US-Canada System): Press one of the START buttons placed on the antenna and keep it pressed. Releasing the button, will stop the collection after 10 sec. Step 5A (Standard System): Insertion of User Markers during scanning is performed by rapidly pressing the START button. Step 5B (US-Canada System): Insertion of User Markers during scanning is performed by rapidly releasing and pressing again the START button. 17 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 Step 6A (Standard System): The scan is STOPPED by keeping the START button pressed Step 6B (US-Canada System): The scan is STOPPED by releasing the START button 18 / 29 IDS Ingegneria Dei Sistemi S.p.A. 4. THE DAD CONTROL UNIT N doc.: MN/2011/067 Rev. 1.0 The DAD Control Unit is the control unit responsible for directing the antennas and digitalising the acquired radar data. The DAD Control Unit has the following ports Lan Port for a network connection to the Notebook Computer Battery Port to connect the battery Wheel Port to connect the position sensor wheel Ant.1/CHAINE - Ant.2 for radar antenna connection Power switch with pilot light Wireless antenna connector
Start up button Battery Port Wireless antenna connector LAN port Wireless plug Fig. 4.1 DAD side Fast Wave with Battery Port, Lan Port and wireless connector 19 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 Ant1 and Ant 2 Connectors Wheel Port Fig. 4.2 DAD side Fast Wave with connections to position sensor and antennae Considering possible:
the type of available antenna, the following combinations are 1. Ant.1 (connector with 19 poles) This kind of connector may be connected to the following categories of radar antennae. Entire range of TR IDS antennae that has a 19 pole connector and foresee a cascade connection, Fig. 2-3 shows an example of a an antennae with a 19 pole connector with a cascade connection. For DAD connection or toward another antenna To connect the other antenna Fig. 4.3 Example of antenna with a 19 pole connector and possi bility of a cascade connection 20 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 Entire range of TR IDS antennae that have an 11 pole connector, if supplied with an appropriate 19-11 pole adaptor (Fig. 4.4). Fig. 4.4 19-11 pole Adaptor 2. Ant.2 (11 pole connector) This kind of connector may have the following antenna radar categories connected Entire range of mono static TR IDS antennae with an 11 pole connector Entire range of TR IDS antennae with internal or external multiplex and an 11 pole connector 5. THE NOTEBOOK COMPUTER IDS acquisition SW is usually installed on a Notebook Computer. Our SW is dedicated to the specific phases of setting up, acquiring and saving radar data. IDS recommends to use one of the following laptop:
5.1 Panasonic Toughbook rugged tablet PC The Panasonic Toughbook CF-19 PC (Fig. 5.1), has the following characteristics:
CPU: 1.6GHz Intel Core Duo. Operating System : Windows XP Professional SP2. RAM/Expandable to: 512MB SDRAM (DDR2)/4GB Hard Drive/Speed: 80GB shock-proof (mounted on a gel support or equivalent). Optical Drive: 2.4X DVD+R DL Display Resolution: 10.4 inches/1024 x 768 21 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 Graphics/Video Mem ory: Intel 945GM video accelerator with up to 128MB shared video memory Wireless Networking: WLAN 802.11a/b/g, Bluetooth 2.0, Optional WWAN (EVDO, HSDPA) and GPS Ports: Two USB 2.0, Firewire, Ethernet, modem, headphone, mic, docking connector Card Slots: PC Card Type II, SD Card slot Weight: 5 pounds Size: 10.7 x 8.5 x 1.9 inches Warranty/Support: Three-year limited warranty, parts and labor lifetime toll-free 24/7. Battery Life (Wi-Fi On/Off): 5h / 6h about Environm ental: Water-proof (IP54) Fig. 5.1 Panasonic Toughbook C F-19 No communication software of type Firewall, WiFi or Antivirus protection may be installed on the computer; these types of SW enter into conflict with the acquisition SW. the IDS takes no responsibility for any functional conflicts that may occur between their own software and any other software installed by the user onto the Notebook Computer. IDS doesnt guarantee that be maintained using configurations different from those recommended. performance will equipment 22 / 29
! NOTE IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 5.2 Connecting the DAD Control Unit - Notebook Computer The following describes how to cable the DAD Control Unit to the Notebook Computer Use the Lan C able (Fig. 5.2) to connect the DAD Control Unit and the Notebook Computer as shown in (Fig. 5.3) Fig. 5.2 Lan C able Fig. 5.3 Lan C able connection between the Notebook C omputer and the DAD C ontrol Unit Connect the DAD Control Unit to the Battery using the Battery C able
(Fig. 5.4) as shown in (Fig. 5.5) 23 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 Fig. 5.4 Battery C able Fig. 5.5 C onnecting the DAD C ontrol Unit to the battery pack and switching on button (red color) Press the red button to switch on the DAD control unit (Fig. 5.5). This button has to be kept pressed until the blue on switch lights up. If the K2_FW software is not activated within 30 seconds, the indicator light will start to flash. As soon as the K2_FW software is activated the indicator light stops flashing and appears a constant blue light. If, however, the Software is not activated within about 2 minutes 30 seconds, the DAD unit will automatically shut down. Once the K2_FW software has been shut down, the indicator will flash for about 30 seconds and will automatically shut down after 2 minutes. DONT CONNECT the Battery C able to the Remote connector found on IDS TR antenna; IDS declines any responsibility for damage caused to the system due to erroneous connections. 24 / 29
! WARNING IDS Ingegneria Dei Sistemi S.p.A. 5.3 Wireless connection N doc.: MN/2011/067 Rev. 1.0 Here below you can see the requirements and steps to connect by wireless DAD to PC:
1) System requirement: wireless network board of PC must support network protocol type 802.11g. 2) Disconnect Lan cable from DAD and from PC. 3) Connect the wireless plug on LAN port of the DAD (Fig. 4.1 e Fig. 5.7). 4) Activate wireless network on PC choosing ON with the button on relative port shown in Fig. 5.6. 5) Set up wireless board on PC with the following IP address:
192.168.200.195. 6) Disable all boards present within network connections window on PC. 7) Switch off PC and reboot operating system. 8) Enable wireless board. 9) Switch on the DAD. 10) Wait for signal on PC of activating connection RIS K2. 11) Launch the acquisition software icon setting up a Wi-Fi configuration file: you can recognize them from the label WiFi (see Fig. 5.8). WIRELESS ON Fig. 5.6 Wireless port to be activated on C F-19 25 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 Fig. 5.7 Wireless connection on the DAD Fig. 5.8 C onfiguration file for wireless connection 26 / 29 IDS Ingegneria Dei Sistemi S.p.A. 6. ON LINE ASSISTANCE N doc.: MN/2011/067 Rev. 1.0 6.1 Remote assistance using Webex Support Center Webex Support Center is a service that allows the activation of a two host session, making an application or the desktop available to the other user or letting you capture another remote desktop. It can be used to perform web conferences and presentations. It is easy to use thanks to its simple and intuitive interface. Since there are no firewalls or other types of network configurations, it is a fast and secure means of reaching any client host in any part of the world. In fact, the client only has to accept to download a small plug used to permit the service authentication and functioning. 6.1.1 How to use the Webex service You will receive an email from IDS Customer Care containing a link to the support session (see Fig. 6.1). Fig. 6.1 Mail sent by IDS to the client 27 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 Once you have clicked on the link sent by email, the following window will appear. Insert your data into the form (see Fig. 6.2). Fig. 6.2 C lient data insertion form Once you have clicked Submit, the following page will appear showing a downloading bar. The session starts as soon as the download is complete. (see Fig. 6.3). Fig. 6.3 Webex Set up window 28 / 29 IDS Ingegneria Dei Sistemi S.p.A. N doc.: MN/2011/067 Rev. 1.0 As you can see from the following screen, (Fig. 6.4) you are given a console, just containing the C hat, Video and Leave Session commands. Fig. 6.4 Welcome to Webex Support C enter window At this point, IDS Customer Care can perform a range of operations on your desktop:
Request control of the desktop using the Request Control command. Give you control of the IDS desktop using the Share Control command. Request to display the remote desktop using Request View. Share the visualisation of the IDS desktop using Share View. Before each command is activated, you are asked for confirmation through the following window (Fig. 6.5). Fig. 6.5 C ommand acceptance window 29 / 29