all | frequencies |
|
|
|
|
|
|
|
|
|
|
|
|
exhibits | applications |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
manuals |
app s | submitted / available | |||||||
---|---|---|---|---|---|---|---|---|
various |
|
Host Manual | Users Manual | 687.93 KiB | ||||
various |
|
User Manual | Users Manual | 2.27 MiB | March 10 2008 / September 01 2009 | |||
various |
|
User Manual 1 | Users Manual | 1.13 MiB | April 03 2009 / June 03 2009 | |||
various |
|
User Manual 10 | Users Manual | 2.24 MiB | ||||
various |
|
User Manual 11 | Users Manual | 777.57 KiB | ||||
various |
|
User Manual 2 | Users Manual | 21.15 KiB | April 03 2009 / June 03 2009 | |||
various |
|
User Manual 3 | Users Manual | 1.24 MiB | ||||
various |
|
User Manual 4 | Users Manual | 2.13 MiB | ||||
various |
|
User Manual 5 | Users Manual | 1.77 MiB | ||||
various |
|
User Manual 6 | Users Manual | 2.84 MiB | ||||
various |
|
User Manual 7 | Users Manual | 1000.71 KiB | ||||
various |
|
User Manual 8 | Users Manual | 829.34 KiB | ||||
various |
|
User Manual 9 | Users Manual | 1.88 MiB | ||||
various |
|
manual | Users Manual | 1.51 MiB | ||||
various |
|
user guide | Users Manual | 1.37 MiB | May 09 2008 | |||
various | Cover Letter(s) | |||||||
various | Cover Letter(s) | |||||||
various | RF Exposure Info | |||||||
various | Cover Letter(s) | |||||||
various | Operational Description | |||||||
various | Cover Letter(s) | |||||||
various | ID Label/Location Info | |||||||
various | ID Label/Location Info | |||||||
various | Test Report | |||||||
various | Cover Letter(s) | |||||||
various | RF Exposure Info | |||||||
various | Cover Letter(s) | |||||||
various | Cover Letter(s) | September 09 2009 | ||||||
various | External Photos | September 09 2009 | ||||||
various | Cover Letter(s) | September 09 2009 | ||||||
various | RF Exposure Info | September 09 2009 | ||||||
various | Operational Description | February 09 2009 | ||||||
various | Cover Letter(s) | March 04 2009 | ||||||
various | Internal Photos | March 04 2009 | ||||||
various | Test Report | March 04 2009 | ||||||
various | Cover Letter(s) | April 03 2009 / June 03 2009 | ||||||
various | Cover Letter(s) | April 03 2009 / June 03 2009 | ||||||
various | ID Label/Location Info | April 03 2009 / June 03 2009 | ||||||
various | Test Report | April 03 2009 / June 03 2009 | ||||||
various | Test Report | April 03 2009 / June 03 2009 | ||||||
various | Test Report | April 03 2009 / June 03 2009 | ||||||
various | Test Report | April 03 2009 / June 03 2009 | ||||||
various | Operational Description | June 01 2009 / July 01 2009 | ||||||
various | Operational Description | June 01 2009 / July 01 2009 | ||||||
various | RF Exposure Info | June 01 2009 / July 01 2009 | ||||||
various | Cover Letter(s) | June 01 2009 / July 01 2009 | ||||||
various | Cover Letter(s) | June 01 2009 / July 01 2009 | ||||||
various | Test Report | June 01 2009 / July 01 2009 | ||||||
various | Test Report | June 01 2009 / July 01 2009 | ||||||
various | Test Report | June 01 2009 / July 01 2009 | ||||||
various | Test Report | June 01 2009 / July 01 2009 | ||||||
various | Test Report | June 01 2009 / July 01 2009 | ||||||
various | Operational Description | March 10 2008 | ||||||
various | Operational Description | March 10 2008 | ||||||
various | Operational Description | March 10 2008 | ||||||
various | Operational Description | March 10 2008 | ||||||
various | Operational Description | March 10 2008 | ||||||
various | Operational Description | March 10 2008 | ||||||
various | Operational Description | March 10 2008 | ||||||
various | Operational Description | March 10 2008 | ||||||
various | Operational Description | March 10 2008 | ||||||
various | Test Report | March 10 2008 | ||||||
various | Test Report | March 10 2008 | ||||||
various | Test Report | March 10 2008 | ||||||
various | Cover Letter(s) | May 09 2008 / November 09 2008 | ||||||
various | External Photos | May 09 2008 | ||||||
various | Cover Letter(s) | / November 09 2008 | ||||||
various | Cover Letter(s) | May 09 2008 / November 09 2008 | ||||||
various | RF Exposure Info | / November 09 2008 | ||||||
various | Operational Description | / November 09 2008 | ||||||
various | Operational Description | / November 09 2008 | ||||||
various | Cover Letter(s) | October 09 2008 / November 09 2008 | ||||||
various | Cover Letter(s) | May 09 2008 / November 09 2008 | ||||||
various | Internal Photos | May 09 2008 | ||||||
various | ID Label/Location Info | May 09 2008 / November 09 2008 | ||||||
various | Cover Letter(s) | October 09 2008 / November 09 2008 | ||||||
various | RF Exposure Info | / November 09 2008 | ||||||
various | RF Exposure Info | / November 09 2008 | ||||||
various | Operational Description | |||||||
various | Operational Description | |||||||
various | Operational Description | |||||||
various | Operational Description | |||||||
various | Operational Description | |||||||
various | Operational Description | |||||||
various | Operational Description | |||||||
various | Operational Description | |||||||
various | RF Exposure Info | |||||||
various | Cover Letter(s) | |||||||
various | Cover Letter(s) | |||||||
various | Cover Letter(s) | |||||||
various | Cover Letter(s) | |||||||
various | RF Exposure Info | |||||||
various | RF Exposure Info | |||||||
various | RF Exposure Info | |||||||
various | RF Exposure Info | |||||||
various | Cover Letter(s) | |||||||
various | Cover Letter(s) | |||||||
various | Cover Letter(s) | |||||||
various | Cover Letter(s) | |||||||
various | RF Exposure Info | |||||||
various | Test Setup Photos |
various | Host Manual | Users Manual | 687.93 KiB |
FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\title.fm D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 F O R P R O O F O N LY Template Last Updated -3/20/2007 Dell Latitude E4200 Setup and Quick Reference Guide This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Model PP15S w w w . d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell n Series computer, any references in this document to Microsoft Windows operating systems are not applicable. ____________________ Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Latitude, Wi-Fi Catcher, and DellConnect are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel, Pentium, and Celeron are registered trademarks, and Core is a trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; TouchStrip is a trademark of UPEK, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP15S July 2008 P/N H683D Rev. A00 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\bookTOC.fm Contents 1 About Your Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 8 Battery Removal . . . . . . . . . . . . . . . . . . . . . . 9 Wireless Switch and Dell Wi-Fi Catcher Network Locator 9 2 Setting Up Your Computer . . . . . . . . . . . . 11 Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 11 Connecting to the Internet . . . . . . . . . . . . . . . . 14 Setting Up Your Internet Connection . . . . . . . . 14 Transferring Information to a New Computer . . . . . . Microsoft Windows Vista Operating System . . Microsoft Windows XP . . . . . . . . . . . . . . 15 15 16 3 Specifications . . . . . . . . . . . . . . . . . . . . . 21 4 Troubleshooting . . . . . . . . . . . . . . . . . . . . 29 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Power Lights . . . . . . . . . . . . . . . . . . . . 29 System Messages . . . . . . . . . . . . . . . . . 29 Contents 3 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\bookTOC.fm Troubleshooting Software and Hardware Problems 30 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 31 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . 32 Power Problems . . . . . . . . . . . . . . . . . . 32 Memory Problems . . . . . . . . . . . . . . . . . 33 Lockups and Software Problems . . . . . . . . . . 34 Dell Technical Update Service . . . . . . . . . . . 35 Dell Support Utility . . . . . . . . . . . . . . . . . 36 5 Reinstalling Software . . . . . . . . . . . . . . 37 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Identifying Drivers . . . . . . . . . . . . . . . . . 37 Reinstalling Drivers and Utilities . . . . . . . . . . 38 Restoring Your Operating System . . . . . . . . . . . . Using Microsoft Windows System Restore . . . 40 41 Using Dell Factory Image Restore . . . . . . . . . 42 Using the Operating System Media . . . . . . . . . 44 6 Finding Information . . . . . . . . . . . . . . . . 47 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 49 Obtaining Assistance . . . . . . . . . . . . . . . . . . 49 Technical Support and Customer Service . . . . . 50 DellConnect . . . . . . . . . . . . . . . . . . . . 50 Online Services . . . . . . . . . . . . . . . . . . . 50 AutoTech Service . . . . . . . . . . . . . . . . . . 51 Automated Order-Status Service . . . . . . . . . . 51 Problems With Your Order . . . . . . . . . . . . . . . . 51 4 Contents FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\bookTOC.fm Product Information . . . . . . . . . . . . . . . . . . . 52 Returning Items for Warranty Repair or Credit . . . . . 52 Before You Call . . . . . . . . . . . . . . . . . . . . . 52 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 55 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Contents 5 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\bookTOC.fm 6 Contents About Your Computer Front View 1 2 17 16 15 14 13 display power button network connector IEEE 1394 connector 3 4 5 6 7 8 9 12 11 10 2 4 6 8 volume controls ambient light sensor USB connector (1) memory card reader keyboard 10 Wi-Fi Catcher Network Locator 1 3 5 7 9 D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Template Last Updated - 2/7/2007 About Your Computer 7 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\about.fm 11 wireless switch 13 15 touch pad keyboard status lights 17 Blacktop button Back View 12 14 16 fingerprint reader (optional) touch pad buttons (2) device status lights 1 2 3 10 9 8 7 4 5 6 1 3 5 7 9 ExpressCard slot air vents USB/eSATA connector AC adapter connector 2 4 6 8 SmartCard slot audio connectors (2) video connector power light/battery light battery 10 security cable slot CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 8 About Your Computer FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\about.fm computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. CAUTION: Before removing or replacing the battery, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer. Wireless Switch and Dell Wi-Fi Catcher Network Locator wireless switch icon Dell Wi-Fi Catcher Network Locator icon D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY About Your Computer 9 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\about.fm Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 14. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 10 About Your Computer Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. NOTE: Some devices may not be included if you did not order them. NOTE: Use only Dell provided power AC adapters, types PA-12 Family or PA-20 Family. Use of any other adapter may reduce system performance or damage system. 1 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet. 2 Connect the network cable. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Template Last Updated - 2/7/2007 Setting Up Your Computer 11 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\setting.fm 3 Connect USB devices, such as a mouse or keyboard. 4 Connect IEEE 1394 devices, such as a DVD player. 5 Open the computer display and press the power button to turn on the computer. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 12 Setting Up Your Computer FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\setting.fm NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer. 6 Connect to the Internet. See "Connecting to the Internet" on page 14 for more information. 4 3 2 5 3 2 1 1 1 3 5 Internet service wireless router laptop with wireless connection 2 4 cable or DSL modem laptop with wired connection D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Setting Up Your Computer 13 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\setting.fm Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions. Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP:
1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard. Microsoft Windows Vista Operating System 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button Control Panel 3 Under Network and Internet, click Connect to the Internet. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect:
Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection.
Chose Dial-up if you will use a dial-up modem or ISDN. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 14 Setting Up Your Computer FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\setting.fm NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Microsoft Windows XP 1 Save and close any open files, and exit any open programs. 2 Click Start Internet Explorer Connect to the Internet. 3 In the next window, click the appropriate option:
If you do not have an ISP, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a setup CD, click Use the CD I got from an ISP. 4 Click Next. If you selected Set up my connection manually in step 3, continue to step 5. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 5 Click the appropriate option under How do you want to connect to the Internet?, and click Next. 6 Use the setup information provided by your ISP to complete the setup. Transferring Information to a New Computer Microsoft Windows Vista Operating System 1 Click the Windows Vista Start button
, and then click Transfer files and settings Start Windows Easy Transfer. 2 In the User Account Control dialog box, click Continue. 3 Click Start a new transfer or Continue a transfer in progress. 4 Follow the instructions provided on the screen by the Windows Easy Transfer wizard. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Setting Up Your Computer 15 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\setting.fm Microsoft Windows XP Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer. NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries. For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD Next. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settings Next. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 16 Setting Up Your Computer FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\setting.fm 4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard applies the collected files and settings to your new computer. 3 On the Finished screen, click Finished, and restart the new computer. Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive Next. 5 Insert the removable media, such as a writable CD, and click OK. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Setting Up Your Computer 17 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\setting.fm 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next. 7 Go to the old computer. To copy data from the old computer:
1 On the old computer, insert the wizard disk, and click Start Run. 2 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Microsoft Windows XP Operating System?). D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 18 Setting Up Your Computer FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\setting.fm NOTE: Access to the Dell Knowledge Base document may not be available in certain countries. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Setting Up Your Computer 19 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\setting.fm D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 20 Setting Up Your Computer FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\specs.fm Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start Help and Support and select the option to view information about your computer. Processor Processor type L1 cache Intel Core2 Duo ULV processor 32 KB per instruction, 32-KB data cache per core L2 cache External bus frequency 3 MB 800 MHz System Information Chipset Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI bus ExpressCard Express Card connector Intel SFF chipset 64 bits dual-channel (2) 64-bit buses 36 bits 4 MB internal 32 bits ExpressCard slot (USB and PCI Express-
based interfaces) Cards supported 34-mm ExpressCards D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Specifications 21 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\specs.fm Secure Digital (SD) Memory Card Reader Cards supported Memory SD, SDIO, SD HC, Mini SD MMC, MMC+, Mini MMC Memory module connector one user-accessible SODIMM socket Memory module capacities 1 GB, 2 GB, 4 GB Memory type Minimum memory Maximum memory Smart Card Read/write capabilities 5-GB capable DDR3 SODIMM 1 GB (onboard memory) 5-GB capable (Windows Vista only) reads and writes to all ISO 7816 1/2/3/4 microprocessor cards (T=0, T=1) Cards supported 3 V and 5 V Program technology supported Java cards Interface speed EMV level 9600115,200 bps level 1 certified WHQL certification PC/SC Compatibility Insert/eject cycles Ports and Connectors Audio Mini-Card compatible within a PKI environment certified for up to 100,000 cycles microphone/stereo line-in connector, stereo headphone/speakers connector one dedicated half Mini-Card slot for WLAN one dedicated full Mini-Card slot for WWAN/GPS Network adapter RJ-45 port D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 22 Specifications FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\specs.fm Ports and Connectors (continued) USB, eSATA two 4-pin USB 2.0-compliant connectors Video IEEE 1394 E-Dock NOTE: One USB connector can be used as an eSATA connector. 15-hole VGA connector 4-pin mini standard E-Dock connector for devices such as E-Dock advanced port replicators and expansion stations E-Port standard E-Port connector Communications Network adapter Wireless Video Video type:
Data bus Video controller Video memory Audio Audio type Audio controller Stereo conversion Interfaces:
Internal External 10/100/1000 Ethernet LAN on system board internal WLAN, WWAN, and Bluetooth wireless support (if optional cards are purchased) integrated on system board, hardware accelerated integrated video Intel Extreme Graphics up to 256 MB (shared) two-channel High Definition Audio (Azalia) IDT 92HD71B codec 24-bit (analog-to-digital and digital-to-
analog) High Definition Audio (Azalia) codec microphone/stereo line-in connector, stereo headphones/speakers connector D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Specifications 23 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\specs.fm Audio (continued) Speaker one 4-ohm speaker Internal speaker amplifier 2-W channel into 4 ohms Volume controls volume control buttons, program menus Display Type (active-matrix TFT) WXGA Active X/Y Dimensions:
Height Width Diagonal 261.12 x 163.2 261.12 mm (10.28 inches) 163.2 mm (6.43 inches) 307.34 mm (12.1 inches) Maximum resolution 1280 x 800 at 262 K colors Refresh rate Operating angle Viewing angles:
Horizontal Vertical Pixel pitch:
WXGA 60 Hz (40 Hz in ADBL mode) 0 (closed) to 160 40/40 15/30 0.204 Power Consumption (panel with backlight) (typical):
WXGA 3.0 W (max) Keyboard Number of keys 87 (U.S. and Canada); 88 (Europe); 91
(Japan) Layout QWERTY/AZERTY/Kanji D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 24 Specifications FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\specs.fm Touch Pad X/Y position resolution
(graphics table mode) 240 cpi Size:
Width Height Track Stick X/Y position resolution
(graphics table mode) Size Battery Type Dimensions:
4 cell Depth Height Width 6 cell Depth Height Width Slice Depth Height 73.0-mm (2.9-inch) sensor-active area 42.9-mm (1.7-inch) rectangle 250 count/sec @ 100 gf protrudes 0.5 mm higher than surrounding keycaps 4-cell: 28 Whr/14.8V 6-cell: 58 Whr/11.1V Slice: 48 Whr/11.1V 210 mm (8.27 inches) 18 mm (0.71 inches) 46.5 mm (1.83 inches) 210 mm (8.27 inches) 23.2 mm (0.91 inches) 68.5 mm (2.7 inches) __ mm (__ inches) __ mm (__ inches) D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Specifications 25 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\specs.fm Battery (continued) Weight Voltage __ kg (__ lb) (4 cell) __ kg (__ lb) (6 cell) __ kg (__ lb) (slice) 11.1 VDC (6-cell, slice) 14.8 VDC (4-cell) Charge time (approximate):
Computer off approximately 1 hour to 80% capacity Operating time approximately 2 hours to 100% capacity Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. Life span (approximate) 300 charge/discharge cycles Temperature range:
Operating Storage 0 to 35C (32 to 95F) 40 to 60C (40 to 140F) Coin-cell battery CR-2032 AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Dimensions:
Height Width Depth 100240 VAC 0.8 A 5060 Hz 3.1 A (maximum at 10ms pulse);
2.31 A (continuous) 45 W or higher 19.5 +/1.0 VDC 15 mm (0.59 inches) 89 mm (3.5 inches) 63.5 mm (2.5 inches) D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 26 Specifications FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\specs.fm AC Adapter (continued) Temperature range:
Operating Storage Fingerprint Reader (Optional) Type Physical Height Width Depth 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) UPEK TCS3 TouchStrip strip sensor with CMOS active capacitive pixel-sensing technology 19.9526.82 mm (0.791.06 inches) 290.6 mm296.6 mm (11.4411.68 inches) 204 mm226 mm (8.038.9 inches) Weight (entry configuration) 1 kg (2.2 lb) Environmental Temperature range:
Operating Storage 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Relative humidity (maximum):
Operating Storage 10% to 90% (noncondensing) 5% to 95% (noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment):
Operating Storage 0.66 GRMS 1.3 GRMS Maximum shock (measured within head-parked position and a 2-ms half-
sine pulse):
Operating 143 G D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Specifications 27 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\specs.fm Environmental (continued) Storage 163 G Altitude (maximum):
Operating Storage 15.2 to 3048 m (50 to 10,000 ft) 15.2 to 10,668 m (50 to 35,000 ft) D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 28 Specifications Troubleshooting Tips CAUTION: Always unplug your computer from the electrical outlet before opening the cover. NOTE: For detailed troubleshooting information, including responding to system messages, see your Service Manual on support.dell.com. Using the Hardware Troubleshooter 1 Click the Windows Vista Start button
, and click Help and Support. 2 Type hardware troubleshooter in the search field and press
<Enter> to start the search. 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Tips
If a device does not work, ensure that the device is properly connected.
If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.
If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s).
If an error message occurs in a program, see the program documentation. Power Problems CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance. I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not receiving power.
Reseat the power cable in the power connector on the back of the computer and the electrical outlet. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Template Last Updated - 2/7/2007 Troubleshooting Tips 29 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\trouble.fm
Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
Ensure that any power strips being used are plugged into an electrical outlet and are turned on.
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Ensure that the main power cable and front panel cable are securely connected to the system board. I F T H E P O W E R L I G H T I S B L U E A N D T H E C O M P U T E R I S N O T R E S P O N D I N G
Ensure that the display is connected and powered on.
If the display is connected and powered on, see in your Service Manual on support.dell.com. I F T H E P O W E R L I G H T I S B L I N K I N G B L U E The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. E L I M I N A T E I N T E R F E R E N C E Some possible causes of interference are:
Power, keyboard, and mouse extension cables
Too many devices connected to the same power strip
Multiple power strips connected to the same electrical outlet C H E C K T H E B A T T E R Y S T A T U S L I G H T To check the battery charge, press and release the status button on the battery charge gauge to illuminate the charge-level lights. Each light represents approximately 20 percent of the total battery charge. For example, if the battery has 80 percent of its charge remaining, four of the lights are on. If no lights appear, the battery has no charge. Memory Problems CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance. I F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E
Save and close any open files and exit any open programs you are not using to see if that resolves the problem. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 30 Troubleshooting Tips FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\trouble.fm
See the software documentation for minimum memory requirements. If necessary, install additional memory.
Reseat the memory modules to ensure that your computer is successfully communicating with the memory.
Run the Dell Diagnostics (see "Dell Diagnostics" on page 33). I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S
Reseat the memory modules to ensure that your computer is successfully communicating with the memory.
Ensure that you are following the memory installation guidelines.
Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 33.
Run the Dell Diagnostics (see "Dell Diagnostics" on page 33). Lockups and Software Problems NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. The computer does not start up E N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T A program stops responding E N D T H E P R O G R A M 1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab. 2 Click to select the program that is no longer responding, and click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Troubleshooting Tips 31 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\trouble.fm C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft Windows operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D 1 Click Start Control Panel Programs Use an older program with this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. A solid blue screen appears TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds (until the computer turns off), and then restart your computer. Other software problems C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
Ensure that the program is compatible with the operating system installed on your computer.
Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
Ensure that the program is installed and configured properly.
Verify that the device drivers do not conflict with the program.
If necessary, uninstall and then reinstall the program. Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 32 Troubleshooting Tips FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\trouble.fm Dell Support Utility The Dell Support Utility provides self-support information, software updates, and health scans of your computing environment. Access the Dell Support Utility from the icon on the taskbar, or from the Start menu. If the Dell Support icon does not appear in your taskbar:
1 Click Start All Programs Dell Support Dell Support Settings. 2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. For more information about the Dell Support Utility, click the question mark
(?) at the top of the Dell Support screen. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. Starting the Dell Diagnostics From Your Hard Drive 1 Ensure that the computer is connected to a working electrical outlet. 2 Turn on (or restart) your computer. 3 When the DELL logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, and then shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer. 1 Attach an external CD/DVD drive or the Media Slice if not already present. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Troubleshooting Tips 33 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\trouble.fm 2 Insert the Drivers and Utilities media. 3 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program. 4 When the boot device list appears, highlight CD/DVD/CD-RW and press
<Enter>. 5 Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 6 Type 1 to start the CD menu and press <Enter> to proceed. 7 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer. 8 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 34 Troubleshooting Tips FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\software.fm Reinstalling Software Drivers Identifying Drivers 1 Locate the list of devices for your computer. a Click the Windows Vista Start button
, and right-click Computer. b Click Properties Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue. 2 Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 67). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your computer. If you install drivers obtained from other sources, your computer might not work correctly. Returning to a Previous Device Driver Version 1 Click the Windows Vista Start button
, and right-click Computer. 2 Click Properties Device Manager. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Reinstalling Software 37 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\software.fm NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab Roll Back Driver. If Device Driver Rollback does not resolve the problem, use System Restore
(see "Restoring Your Operating System" on page 69) to return your computer to the operating state that existed before you installed the new driver. Using the Drivers and Utilities Media Before using the Drivers and Utilities media, try the following:
Windows Device Driver Rollback (see "Returning to a Previous Device Driver Version" on page 67)
Microsoft System Restore (see "Using Microsoft Windows System Restore" on page 70) 1 With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time using the Drivers and Utilities media, go to step 2. If not, go to step 5. 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file. 3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. The drivers that are used by your computer are automatically displayed in the My DriversThe ResourceCD has identified these components in your system window. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 38 Reinstalling Software FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\software.fm 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, that driver is not required by your operating system, or you must find the drivers that came with the specific device. Manually Reinstalling Drivers 1 Click the Windows Vista Start button
, and right-click Computer. 2 Click Properties Device Manager. NOTE: The User Account Control window appears. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab Update Driver Browse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 Click the name of the driver OK Next. 8 Click Finish and restart your computer. Restoring Your Operating System You can restore your operating system in the following ways:
Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.
Dell Factory Image Restore returns your hard drive to the same operating state as when you purchased the computer. The program deletes all data on the hard drive and removes any programs installed after you received the computer.
If you received the Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media deletes all data on the hard drive. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Reinstalling Software 39 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\software.fm Using Microsoft Windows System Restore NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Starting System Restore 1 Click Start
. 2 In the Start Search box, type System Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 3 Click Next and follow the remaining prompts on the screen. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start
. 2 In the Start Search box, type System Restore and press <Enter>. 3 Click Undo my last restoration and click Next. Using Dell Factory Image Restore NOTICE: Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. Using Dell Factory Image Restore permanently deletes all data (for example, documents, spreadsheets, e-mail messages, digital photos, and music files) on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using Dell Factory Image Restore. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. 1 Turn on the computer. 2 When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options window. 3 Select Repair Your Computer. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 40 Reinstalling Software FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\software.fm The System Recovery Options window appears. 4 Select a keyboard layout and click Next. 5 To access the recovery options, log on as a local user. 6 To access the command prompt, type administrator in the User name field, then click OK. 7 Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. 8 On the Dell Factory Image Restore welcome screen, click Next. The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 9 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take 5 or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. 10 Click Finish to restart the computer. Using the Operating System Media Before reinstalling the operating system, try the following:
Windows Device Driver Rollback (see "Returning to a Previous Device Driver Version" on page 67)
Microsoft System Restore (see "Using Microsoft Windows System Restore" on page 70) NOTICE: Before performing the installation, back up all data files from your primary hard drive to another media. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the Dell Operating System media and the Dell Drivers and Utilities media. The Dell Drivers and Utilities media contains drivers that were installed at the time you ordered your computer. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Reinstalling Software 41 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\software.fm NOTE: Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer. Reinstalling Windows NOTE: The reinstallation process can take 1 to 2 hours to complete. 1 Save and close any open files and exit any open programs. 2 3 Insert the Operating System media. If the Install Windows message appears, click Exit. 4 Restart the computer, and when the DELL logo appears, press <F12>
immediately. If you wait too long and the operating system logo appears, wait until you see the Microsoft Windows desktop; then, restart your computer and try again. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. This selection changes the boot sequence for one time only. 6 Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation. 7 Reinstall the device drivers, virus protection program, and other software. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 42 Reinstalling Software FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\findinfo.fm Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Contents Service Tag/Express Service Code
Use the Service Tag to identify your The Service Tag/Express Service Code is located on your computer. computer when you use support.dell.com or contact support.
Enter the Express Service Code to direct your call when contacting support NOTE: Your Service Tag/Express Service Code is located on your computer. Drivers and Utilities Media
A diagnostic program for your computer The Drivers and Utilities media is a CD or DVD that may have shipped with your computer.
Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com.
Notebook System Software (NSS) Operating System Media Reinstall your operating system The Operating System media is a CD or DVD that may have shipped with your computer. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Finding Information 47 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\findinfo.fm Document/Media/Label Contents Safety, Regulatory, Warranty, and Support Documentation This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on www.dell.com at the following location:
www.dell.com/regulatory_compliance.
Warranty information
Terms and Conditions (U.S. only)
Safety instructions
Regulatory information
Ergonomics information
End User License Agreement Service Manual The Service Manual for your computer can be found at support.dell.com.
How to remove and replace parts
How to configure system settings
How to troubleshoot and solve problems Dell Technology Guide
About your operating system The Dell Technology Guide is available at support.dell.com.
Using and maintaining devices
Understanding technologies such as RAID, Internet, Bluetooth wireless technology, e-mail, networking, and more. Dell BlackTop Reader Help File
Overview of Dell BlackTop Reader The Dell BlackTop Reader Help file is available on your hard drive.
How to set up, configure, and use the application Dell Systems Management Administrator's Guide The Dell Systems Management Administrator's Guide is available at support.dell.com. Microsoft Windows License Label Your Microsoft Windows License is located on your computer.
Frequently Asked Questions
About Intel Active Management Technology (iAMT), including overview, features, setup, and configuration information.
Location of drivers for iAMT.
Provides your operating system product key. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 48 Finding Information FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\help.fm Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1 See "Troubleshooting Tips" on page 29 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 33 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 54. 4 Use Dell's extensive suite of online services available at Dell Support
(support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 50 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 55. NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 50. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Getting Help 49 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\help.fm NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 52, and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Online Services You can learn about Dell products and services at the following websites:
www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites:
support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 50 Getting Help FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\help.fm
Dell Support e-mail addresses:
mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)
Dell Marketing and Sales e-mail addresses:
apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP):
ftp.dell.com log in as user anonymous, and use your e-mail address as your password AutoTech Service Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 55. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 55. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 55. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Getting Help 51 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\help.fm Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 55. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 55. Include a copy of the invoice and a letter describing the reason for the return. 2 3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 54), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 55). Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for credit. 4 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 52 Getting Help FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\help.fm Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 54). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in the documentation that shipped with your computer. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Getting Help 53 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\help.fm Diagnostics Checklist Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 54 Getting Help FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\help.fm Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Visit support.dell.com, and verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 2 Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need. 3 Choose the method of contacting Dell that is convenient for you. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY Getting Help 55 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\help.fm D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 1 2 / 0 8 - F O R P R O O F O N LY 56 Getting Help FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\bookIX.fm Index B battery removal, 9 C connecting AC adapter, 11 IEEE 1394 devices, 12 Internet, 14 network, 13 network cable, 11 USB devices, 12 contacting Dell, 49, 55 D Dell contacting, 49, 55 software updates, 36 Support Utility, 36 technical support and customer service, 50 Technical Update Service, 35 Dell Diagnostics, 31 starting from the Drivers and Utilities media, 31 starting from your hard drive, 31 Dell Technology Guide, 48 Dell Wi-Fi Catcher Network Locator, 9 DellConnect, 50 diagnostics Dell, 31 documentation, 47 Dell Technology Guide, 48 Service Manual, 48 drivers, 37 Drivers and Utilities media, 47 identifying, 37 reinstalling, 38 returning to a previous version, 38 Drivers and Utilities media, 38, 47 Dell Diagnostics, 31 E End User License Agreement
(EULA), 48 ergonomics information, 48 Express Service Code, 47 Dell Factory Image Restore, 42 DELL CONFIDENTIAL PRELIMINARY 6/12/08 FOR PROOF ONLY Index 57 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\bookIX.fm F Files and Settings Transfer Wizard, 15 finding information, 47 I Internet connecting, 14 setting up, 14 Wi-Fi Catcher Network Locator, 9 wireless switch, 9 L license label, 48 M media Drivers and Utilities, 47 operating system, 47 memory troubleshooting, 33 N networks wireless switch, 9 Notebook System Software, 47 O operating system Dell Factory Image Restore, 42 media, 44 reinstalling, 47 System Restore, 40 Operating System media, 47 operating system product key, 48 P phone numbers, 55 power power light conditions, 32 troubleshooting, 32 problems restore to previous state, 41 R regulatory information, 48 reinstalling drivers and utilities, 38 software, 37 connecting, 13 overview, 13 Wi-Fi Catcher Network S Locator, 9 DELL CONFIDENTIAL PRELIMINARY 6/12/08 S.M.A.R.T, 30 FOR PROOF ONLY Index 58 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\bookIX.fm safety information, 48 Service Manual, 48 Service Tag, 47 setup computer, 11 Internet, 14 quick setup, 11 software problems, 34 reinstalling, 37 troubleshooting, 34-35 updates, 35 specifications AC adapter, 26 all, 21 audio, 23 battery, 25 communications, 23 display, 24 environmental, 27 fingerprint reader, 26 keyboard, 24 memory, 22 physical, 27 ports and connectors, 22 processor, 21 smart card, 22 system information, 21 touch pad, 24 track stick, 25 video, 23 online services, 50 regional, 50 technical support and customer service, 50 support information, 48 System Restore, 40-41 T Terms and Conditions, 48 transferring information to a new computer, 15 troubleshooting, 29, 48 blue screen, 35 computer not responding, 34 Dell Diagnostics, 31 memory, 33 power, 32 power light conditions, 32 program crashes, 34 programs and Windows compatibility, 34 restore to previous state, 40-41 software, 34-35 tips, 32 U updates software and hardware, 35 support, 49 contacting Dell, 55 DellConnect, 50 DELL CONFIDENTIAL PRELIMINARY 6/12/08 FOR PROOF ONLY Index 59 FILE LOCATION: C:\Windchill Projects\Mini_Cooper\SQRG\A00\EN\Source\bookIX.fm V view back, 8 front, 7 W warranty information, 48 Wi-Fi Catcher Network Locator, 9 Windows License label, 48 Windows Vista Dell Factory Image Restore, 42 Device Driver Rollback, 38 Program Compatibility wizard, 34 reinstalling, 47 returning to a previous device driver version, 38 System Restore, 40-41 Windows XP Device Driver Rollback, 38 Files and Settings Transfer Wizard, 15 reinstalling, 47 returning to a previous device driver version, 38 setting up Internet connection, 15 System Restore, 40-41 wizards Files and Settings Transfer Wizard, 15 Program Compatibility wizard, 34 DELL CONFIDENTIAL PRELIMINARY 6/12/08 FOR PROOF ONLY Index 60
various | User Manual | Users Manual | 2.27 MiB | March 10 2008 / September 01 2009 |
SETUP GUIDE SETUP GUIDE Model PP35L Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death
__________________ Information in this document is subject to change without notice 2008 Dell Inc All rights reserved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden
Trademarks used in this text: Dell, the DELL logo, XPS, and DellConnect are trademarks of Dell Inc; Intel is a registered trademarks and Core is a trademark of Intel Corporation; Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc and is used by Dell under license
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products Dell Inc disclaims any proprietary interest in trademarks and trade names other than its own
PP35L May 2008 P/N R558D Rev A00 Contents Setting Up Your Studio XPS Laptop 5 Before Setting Up Your Computer 5 Connect the AC Adapter 5 Check the Wireless Button 6 Connect the Network Cable (optional) 6 Press the Power Button 6 Windows Vista Setup 7 Connect to the Internet (Optional) 7 Set up the TV Tuner (Optional)
(availability varies by regions) 9 Using Your Dell Laptop 10 Device Status Lights 10 Right Side Features 11 Left Side Features 13 Display Features 15 Media, Wireless, and Power Controls 16 Solving Problems Computer Base and Keyboard Features 17 Using the Optical Disc Drive 19 Software Features 20 22 Network Problems 22 Power Problems 23 Memory Problems 23 Lockups and Software Problems 24 26 Dell Support Center 26 System Messages 27 Hardware Troubleshooter 28 Dell Diagnostics 29 Restoring Your Operating System 30 System Restore 30 Using Support Tools Getting Help Dell Factory Image Restore 31 Operating System Reinstallation 33 35 Technical Support and Customer Service 36 DellConnect 36 Online Services 36 AutoTech Service 37 Product Information 38 Returning Items for Repair Under Warranty or for Credit 38 Before You Call 39 Contacting Dell 40 Finding More Information and Resources Basic Specifications Index 41 43 52 4 Setting Up Your Studio XPS Laptop This section provides information about setting up your Studio XPS 1640 and connecting peripherals
Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer
Restricting airflow around your Studio XPS computer may cause it to overheat To prevent overheating ensure that you leave at least 102 cm (4 in) at the back of the computer and a minimum of 51 cm (2 in) on all other sides You should never put your computer in an enclosed space, such as a cabinet or drawer when it is powered on
NOTICE: Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer
Connect the AC Adapter Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector
CAUTION: The AC adapter works with electrical outlets worldwide However, power connectors and power strips vary among countries Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage Setting Up Your Studio XPS Laptop Check the Wireless Button If you plan to use wireless connections, make sure the wireless button is turned on
Connect the Network Cable
(optional) If you plan to use a wired network connection, plug in the network cable
Using The Wireless Button To turn on wireless, with the system turned on, lightly touch the wireless symbol center control cover and then release
on the Press the Power Button Setting Up Your Studio XPS Laptop NOTE: If an external USB modem or WLAN adapter is not part of your original order you can purchase one from the Dell website at dellcom
Setting Up a Wired Internet Connection If you are using a dial-up connection, connect the telephone line to the external USB modem
(optional) and to the telephone wall jack before you set up your Internet connection If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions
Setting Up a Wireless Connection Before you can use your wireless Internet connection, you need to connect to your wireless router
Windows Vista Setup Your Dell computer is preconfigured with Windows Vista To set up Windows Vista for the first time, follow the instructions on the screen These steps are mandatory and may take up to 15 minutes to complete The screens will take you through several procedures including accepting license agreements, setting preferences and setting up an Internet connection
NOTICE: Do not interrupt the operating systems setup process Doing so may render your computer unusable
Connect to the Internet (Optional) NOTE: ISPs and ISP offerings vary by country
To connect to the Internet, you need an external modem or network connection and an Internet service provider (ISP)
6 7 Setting Up Your Studio XPS Laptop To set up your connection to a wireless router:
Save and close any open files, and exit any 1 open programs
Click Follow the instructions on the screen to complete the setup
Connect To
Start 2 3 Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut:
1 Save and close any open files, and exit any open programs
Double-click the ISP icon on the Microsoft Windows desktop
Follow the instructions on the screen to complete the setup
2 3 If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the following section
NOTE: If you cannot connect to the Internet 8 1 2 3 4 Control Panel
but have successfully connected in the past, the ISP might have a service outage
Contact your ISP to check the service status, or try connecting again later
NOTE: Have your ISP information ready If you do not have an ISP, the Connect to the Internet wizard can help you get one
Save and close any open files, and exit any open programs
Click Under Connect to a Network
The Connect to a Network window appears
Click either connect to the network using a wireless or Broadband (PPPoE) or click Set up a dial-up connection, depending on how you want to connect:
a
Start Network and Sharing Center, click Broadband if you will use a DSL, Connect to the Internet to Choose satellite modem, cable TV modem, or wireless technology connection
b
Dial-up if you will use an optional Choose USB dial-up modem or ISDN
NOTE: If you do not know which type of connection to select, contact your ISP
Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup
5 Set up the TV Tuner (Optional)
(availability varies by regions) You can set up the TV Tuner through the Media Center
To set up the TV Tuner for the first time:
Follow this procedure if you are launching the Media Center for the first time
Double-click on the Media Center icon on the desktop
Express setup, Select Main Menu Tasks Settings Go to TV Set up TV Signal Confirm Your Region and follow the instructions given
Setting Up Your Studio XPS Laptop Main Menu TV + Movies Set Go to up TV Confirm Your Region and follow the instructions given Custom setup, Select Optional Setup screen, choose Follow the instructions given
In the Configure tuners, TV signal, and Guide
Click Next and confirm your region
To re-setup the TV Tuner, if required:
Follow this procedure if you have already launched Media Center once before
1 Double-click on the Media Center icon on the desktop
Main Menu Tasks Settings TV Go to Set up TV Signal Confirm Your Region
2 9 Using Your Dell Laptop Your computer has several indicators, buttons, and features that provide information at-a-
glance and time-saving shortcuts for common tasks
Device Status Lights 1 2 3 4 1 2 Hard drive activity light Turns on when the computer reads or writes data A flashing light indicates hard drive activity
NOTE: To avoid loss of data, never turn off the computer while the hard drive activity light is flashing
Bluetooth status light (optional) Turns on when a card with Bluetooth wireless technology is enabled
NOTE: The card with Bluetooth wireless technology is an optional feature
To turn off Bluetooth wireless, right-click the bluetooth icon in the notification area of your desktop, and click Disable Bluetooth Radio or use the wireless switch
3 4 WiFi status light Turns on when wireless networking is enabled
Use the wireless button to quickly turn all wireless communication On and Off:
Using The Wireless Button To turn on wireless, with the system turned on, lightly touch the wireless symbol on the center control cover and then release
WWAN status light - Turns on when WWAN is enabled
To turn on wireless, with the system turned on, lightly touch the wireless symbol on the center control cover and then release
Using Your Dell Laptop Right Side Features 6 5 4 3 2 1 1 ExpressCard slot Supports one ExpressCard The computer ships with a plastic blank installed in the slot
11 Using Your Dell Laptop 2 SD/MMC - MS/Pro - xD 8-in-1 Media card reader Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital memory cards:
Secure digital (SD) memory card SDHC (Secure Digital High Capacity) card Multi Media Card (MMC) Memory Stick Memory Stick PRO xD-Picture Card (type - M and type - H) 3 IEEE 1394 connector Connects to high-speed serial multimedia devices, such as digital video cameras 12 4 Optical Drive Plays or burns only standard-size and shape (12 cm) CDs, and DVDs Ensure that the side with print or writing is facing upward when inserting discs NOTE: Do not use non-standard-size or shape discs (including mini-CDs and mini-DVDs) or you will damage the drive
12 cm 5 eSATA/USB combo connector with USB PowerShare Connects to eSATA compatible storage devices, such as external hard disk drives or optical drives Also, supports USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player This connector can also be used for charging USB devices
NOTE: If the computer is turned off while the USB device is charging, unplug the device and plug it in again to continue charging
NOTE: The USB PowerShare will be automatically shut off when only 10%
of total battery life remains
6 AC adapter connector Connects to the AC adapter to power the computer and charge the battery when the computer is not in use
Using Your Dell Laptop Left Side Features 9 8 7 65 43 2 1 1 Security cable slot Used to attach a commercially available antitheft device to the computer
NOTE: Before you buy an antitheft device, ensure that it works with the security cable slot on your computer
13 7 8 9 USB connectors (2) Connect USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player
Audio In/ Microphone connector Connect to a microphone or input signal for use with audio programs
Audio Out/ Headphone connectors (2) Connect one or two pairs of headphones, or send audio to a powered speaker or sound system The audio signal is the same for both connectors
Using Your Dell Laptop 2 3 4 5 6 VGA connector Connects to a monitor or projector
TV In connector Connects to a TV to view programs using the TV Tuner card
(optional, availability varies according to regions)
Network connector If you are using a cabled network signal, this connects your computer to a network or broadband device
DisplayPort connector Digital interface standard connector that supports external DisplayPort monitors and projectors
HDMI connector Connects to a TV for both audio and video signals
NOTE: For a monitor, only the video signal will be read
14 Display Features The display panel holds a camera and accompanying dual microphones
1 2 3 4 5 1 Display Your display can vary based on selections you made when purchasing your computer For more information about displays, see the Dell Technology Guide
2 Left digital array microphone Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording
Using Your Dell Laptop 3 Camera activity light Turns on when the camera is on
4 Camera Built-in camera for video capture, conferencing, and chat
FastAccess Facial Recognition Helps to keep your Dell computer secure
This facial recognition software learns and recognizes your face each time you login to your computer and minimizes the need to manually login using passwords
For more information, click Start Programs FastAccess
5 Right digital array microphone Combines with the left digital array microphone to provide high quality sound for video chatting and voice recording
15 Using Your Dell Laptop Media, Wireless, and Power Controls To use the media, wireless, and power controls, lightly touch the symbol and then release The controls symbol will shine for 2 seconds to confirm your selection then fade away
Turn on power, or wake up from sleep state Turn on wireless Play the previous track or chapter Stop Play or pause Play the next track or chapter Turn down the volume Turn up the volume Mute the sound Eject the disc Computer Base and Keyboard Features 1 Touch pad Provides the functionality of a mouse to move the cursor, drag or move selected items, and left-click by tapping the surface
It supports circular scrolling and zoom
To change the circular scrolling and zoom settings, double-click the Dell Touch pad icon in the notification area of your desktop
In the Scrolling tab, enable or disable scrolling or circular scrolling, choose the scroll zone width and scroll speed
In the Gestures tab, enable or disable the one-finger zoom (zoom in and out moving the finger upward or downward) or the pinch zoom (zoom in and out by spreading two fingers or by bringing the two fingers together)
Using Your Dell Laptop 2 Touch pad buttons Provide left- and right-click functions like those on a mouse
1 2 3 4 16 17 To remove the battery:
1 2 Shut down the computer and turn it over
Slide the battery release latch towards the side of the computer and hold it in place
Slide the battery out
3 To replace the battery, slide it into the bay until it clicks into place
Using Your Dell Laptop 3 4 Backlit Keyboard The backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys
For more information see Dell Technology Guide. Consumer IR - Allows certain software applications to be controlled by the Dell Travel Remote (an optional device that can be stored in the ExpressCard slot when not in use)
Removing and Replacing the Battery CAUTION: Using an incompatible battery may increase the risk of fire or explosion
This computer should only use a battery purchased from Dell Do not use batteries from other computers
CAUTION: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter)
18 Using Your Dell Laptop Using the Optical Disc Drive NOTICE: Do not use non-standard-size or shape discs (including mini-CDs and mini-
DVDs) or you will damage the drive
12 cm NOTE: Do not move the computer while playing or recording CDs and DVDs
Place the disc in the center of the disc slot, with the label facing upwards and gently push the disc into the slot The drive will automatically pull the disc in and begin reading its content
To eject a disc from the drive, gently touch the eject control
The control will flash for a few seconds to confirm before ejecting the disc
19 Using Your Dell Laptop Software Features NOTE: For more information about the features described in this section, see the Dell Technology Guide on your hard drive or on the Dell Support website at supportdellcom
Productivity and Communication You can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets You can also edit and view digital photographs and images Check your purchase order for software installed on your computer
After connecting to the Internet, you can access websites, setup an e-mail account, upload and download files, and so on
Entertainment and Multimedia You can use your computer to watch videos, play games, create your own CDs, listen to music and internet radio stations Your optical 20 disc drive may support multiple disc media formats including CDs and DVDs
You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones Optional software applications enable you to organize and create music and video files that can be recorded to disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment
Customizing the Desktop You can customize your desktop to change the appearance, resolution, wallpaper, screensaver, and so on by accessing the Personalize appearance and sounds window
To access the display properties window:
Right-click an open area of the desktop
1 Click Personalize, to open the Personalize 2 appearance and sounds window and learn more about your customization options
Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer Microsoft Windows Vista provides three default options:
This power option saves This power option offers full Balanced performance when you need it and saves power during periods of inactivity
Power saver power on your computer by reducing system performance to maximize the battery life and by reducing the amount of energy consumed by your computer over its lifetime
High performance provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance
This power option Using Your Dell Laptop Start 2 3 Control Panel System Back up files or Back up computer
Continue on Your User Account Control Backing Up Your Data It is recommended that you periodically back up files and folders on your computer To back up files:
Click 1 and Maintenance Welcome Center Transfer files and settings
Click Click dialog box and follow the instructions in the Back up Files wizard This section provides troubleshooting information for your computer If you can not solve your problem using the following guidelines, see Using Support Tools on page 26 or Contacting Dell on page 40
CAUTION: Only trained service personnel should remove the computer cover See the Service Manual on the Dell Support website at supportdellcom for advanced service and troubleshooting instructions 21 Solving Problems Network Problems Wireless Connections If the wireless network connection is lost The wireless button may be off To turn on wireless, with the system turned on, lightly touch the wireless symbol control cover and then release You can manage the Wireless LAN using Intel PROSet from your taskbar You can also use Windows Wireless Network Connections, accessed from Control Panel, to manage Wireless LAN
Interference may be blocking or interrupting your wireless connection Try moving the computer closer to your wireless router
Wired Connections If the wired network connection is lost The cable is loose or damaged
on the center Verify both ends of the network cable are connected Try another network cable, if available
The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status:
Green A good connection exists between a 10-Mbps network and the computer
Orange A good connection exists between a 100-Mbps network and the computer
Yellow A good connection exists between a 1000-Mbps network and the computer
Off The computer is not detecting a physical connection to the network
NOTE: The link integrity light on the network connector is only for the wired cable connection The link integrity light does not provide status for wireless connections
Power Problems If the power light is off The computer is either turned off or is not receiving power
Remove the AC adapter and try turning on the computer with only the battery
Remove the battery and try turning on the computer with only the AC adapter
Check both ends of the AC adapter cable connections Ensure that the light on the AC adapter is on If the light is not on, try plugging the AC adapter into another electrical outlet
The power/battery lights on the hinges indicate the following:
On Battery Power:
Solid amber - battery is low Flashing amber - battery is critically low Solid white - system is running on battery power Solving Problems On AC Adapter:
Solid white - system is powered on and battery is charged Blinking white - system is in a standby state
Memory Problems If you experience memory problems Check if the memory module is compatible with your computer Your computer supports DDR3 memory For more information about the type of memory supported by your computer, see Basic Specifications on page 43
Run the Dell Diagnostics (see Dell Diagnostics on page 29)
Reseat the memory modules (see the Service Manual on the Dell Support website at supportdellcom) to ensure that your computer is successfully communicating with the memory
23 Solving Problems Solving Problems to run the software See the software documentation for information
Ensure that the program is installed and configured properly
If necessary, uninstall and then reinstall the program
Lockups and Software Problems If a program stops responding End the program:
1 2 3 Press <Ctrl><Shift><Esc> simultaneously
Click the Applications tab on the top
Select the program that is no longer responding Click 4 If the computer stops responding End Task
NOTICE: You might lose data if you are unable to perform an operating system shutdown
Turn the computer off If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button until the computer turns off Then turn your computer back on
If a solid blue screen appears Write down any error message for future reference Turn the computer off If you are unable to get a 24 response by pressing a key on your keyboard or moving your pointer or mouse, press and hold the power button until the computer turns off
Then turn your computer back on
If you have other software problems Always keep backup copies of your important data
Use a virus-scanning program to check your computer
Save and close any open files or programs and shut down your computer through the Start Check the software documentation or contact the software manufacturer for troubleshooting information:
Ensure that the program is compatible with the operating system installed on your computer
Ensure that your computer meets the minimum hardware requirements needed menu
25 Using Support Tools The Dell Support Center helps you find the service, support, and system-specific information you need For more information about Dell Support Center and available support tools, click the Services tab at supportdellcom
Dell Support Center The Dell Support Center helps you find the service, support, and system-specific information you need For more information about Dell Support Center and available support tools, click the Services tab at supportdellcom
Click the icon in the taskbar to run the application The home page provides links to access:
Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/
Recovery, and Windows Vista) Alerts (technical support alerts relevant to your computer) Assistance from Dell (Technical Support with DellConnect, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PCCheckUp) About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) The top of the Dell Support Center home page displays your systems model number along with its service tag and express service code
For more information about the Dell Support Center, see the Dell Technology Guide on your hard drive or on the Dell Support website at supportdellcom
System Messages If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue
NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared Alternatively you could see the Service Manual on the Dell Support website at supportdellcom or see Contacting Dell on page 40 for assistance
Alert! Previous attempts at booting this system have failed at checkpoint [nnnn] For help in resolving this problem, please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error see Contacting Dell on page 40 for assistance
Using Support Tools CMOS checksum error Possible motherboard failure or RTC battery low Replace the battery
See the Service Manual on the Dell Support website at supportdellcom or see Contacting Dell on page 40 for assistance
CPU fan failure CPU fan has failed Replace the CPU fan See the Service Manual on the Dell Support website at supportdellcom
Hard-disk drive failure Possible hard disk drive failure during POST see Contacting Dell on page 40 for assistance
Hard-disk drive read failure Possible hard disk drive failure during HDD boot test see Contacting Dell on page 40 for assistance
Keyboard failure Keyboard failure or loose cable
No boot device available No bootable partition on hard disk drive, the hard disk drive cable is loose, or no bootable device exists
If the hard drive is your boot device, ensure that the cables are connected and that the 27 Using Support Tools drive is installed properly and partitioned as a boot device
Enter system setup and ensure that the boot sequence information is correct (see the Service Manual on the Dell Support website at supportdellcom)
No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure (see the Service Manual on the Dell Support website at supportdellcom)
USB over current error Disconnect the USB device Your USB device needs more power for it to function properly Use an external power source to connect the USB device, or if your device has two USB cables, connect both of them
NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range Dell recommends that you back up your data regularly A parameter out of range may or may not indicate a potential hard drive problem 28 SMART error, possible hard disk drive failure
This feature can be enabled or disabled in the BIOS setup (see Contacting Dell on page 40 for assistance)
Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility
To start the Hardware Troubleshooter:
1 2 Click Start hardware troubleshooter in Type the search field and press <Enter> to start the search
In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps
Help and Support
3 Using Support Tools screen image, running the diagnostics will start testing the display The diagnostics will beep while testing the display If the display still does not show anything, try connecting an external monitor or contact Dell, see Contacting Dell on page 40
Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems on page 24 and run the Dell Diagnostics before you contact Dell for technical assistance
It is recommended that you print these procedures before you begin
NOTICE: Dell Diagnostics works only on Dell computers
Starting Dell Diagnostics The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive
1 Ensure that the computer is connected to an electrical outlet that is known to be working properly
Hold down the <Fn> key while pressing the power button to turn on the system
Follow the on-screen instructions
NOTE: If your computer cannot display a 2 3 29 Restoring Your Operating System You can restore your operating system in the following ways:
Restore returns your computer to an System earlier operating state without affecting data files Use System Restore as the first solution for restoring your operating system and preserving data files
Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer
Both procedures permanently delete all data on the hard drive and remove any programs installed after you received the computer Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem
If you received an Operating System disc with your computer, you can use it to restore your operating system However, using the Operating System disc also deletes all data on the hard drive Use the disc only if System Restore did not resolve your operating system problem
System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state Any changes that System Restore makes to your computer are completely reversible
NOTICE: Make regular backups of your data files System Restore does not monitor your data files or recover them
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view
Starting System Restore 1 2
Start Start Search box, type System Click In the Restore and press <Enter>
NOTE: The User Account Control window may appear If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action
Click on the screen
Next and follow the remaining prompts 3 In the event that System Restore did not resolve the issue, you may undo the last system restore
Undoing the Last System Restore NOTE: Before you undo the last system restore, save and close all open files and exit any open programs Do not alter, open, or delete any files or programs until the Restoring Your Operating System
Start Start Search box, type System system restoration is complete
Click In the Restore and press <Enter>
Click Next
Undo my last restoration and click 1 2 3 Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer
If possible, back up the data before using these options Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem
NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers
Use Dell Factory Image Restore only as the last method to restore your operating system
31 Restoring Your Operating System These options restore your hard drive to the operating state it was in when you purchased the computer Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on If possible, back up all data before using Factory Image Restore
Dell Factory Image Restore 1 Repair Your Computer
System Recovery Options window Turn on the computer When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window
Select The appears
Select a keyboard layout and click To access the recovery options, log on as a local user To access the command prompt, type administrator in the User name field, then click OK
Next
2 3 4 5 32 6 7 8 9 Next The Confirm Data Deletion Dell Factory Image Restore The Dell Click Factory Image Restore welcome screen appears
NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore
Click screen appears
NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel
Select the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next
The restore process begins and may take five or more minutes to complete A message appears when the operating system and factory-installed applications have been restored to factory condition
Click Finish to reboot the system
Operating System Reinstallation Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver See Restoring Your Operating System on page 30
NOTICE: Before performing the installation, back up all data files on your primary hard drive For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer
To reinstall Windows, you need the following items:
Dell Operating System Dell Drivers and Utilities media media Restoring Your Operating System NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer Use the Dell Drivers and Utilities media to load any required drivers Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer
Reinstalling Windows Vista The reinstallation process can take 1 to 2 hours to complete After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software
1 Save and close any open files and exit any open programs
Insert the Click appears
Exit if the Install Windows message Operating System disc
2 3 33 Restoring Your Operating System Restart the computer
When the DELL logo appears, press <F12>
immediately
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again
NOTE: The next steps change the boot sequence for one time only On the next start-up, the computer boots according to the devices specified in the system setup program
When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>
Press any key to Follow the instructions on the screen to complete the installation
Boot from CD-ROM
4 5 6 7 34 Getting Help If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1 22 for 29 for See Solving Problems on page information and procedures that pertain to the problem your computer is experiencing
See Dell Diagnostics on page procedures on how to run Dell Diagnostics
Fill out the Diagnostic Checklist on page 39
Use Dells extensive suite of online services available at Dell Support (supportdellcom) for help with installation and troubleshooting procedures See Online Services on page 36 for a more extensive list of Dell Support online
If the preceding steps have not resolved the problem, see Contacting Dell on page 40
2 3 4 5 NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures
NOTE: Dells Express Service Code system may not be available in all countries
When prompted by Dells automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions
NOTE: Some of the following services are not always available in all locations outside the continental US Call your local Dell representative for information on availability
Getting Help Technical Support and Customer Service Dells support service is available to answer your questions about Dell hardware Our support staff uses computer-based diagnostics to provide fast, accurate answers
To contact Dells support service, see Before You Call on page 39 and then see the contact information for your region or go to supportdell com
DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision For more information, go to supportdellcom and click DellConnect
36 Online Services You can learn about Dell products and services on the following websites:
(Asian/Pacific countries wwwdellcom wwwdellcom/ap only) wwwdellcom/jp wwweurodellcom wwwdellcom/la Caribbean countries) wwwdellca
(Canada only)
(Japan only)
(Europe only)
(Latin American and Dell Support e-mail addresses mobile_support@usdellcom support@usdellcom la-techsupport@dellcom Caribbean countries only) apsupport@dellcom countries only)
(Asian/Pacific
(Latin America and Dell Marketing and Sales e-mail addresses
(Asian/Pacific apmarketing@dellcom countries only) sales_canada@dellcom
(Canada only) You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites supportdellcom supportjpdellcom supporteurodellcom
(Japan only)
(Europe only) Anonymous file transfer protocol (FTP) ftpdellcom Log in as user: anonymous, and use your e-mail address as your password
AutoTech Service Dells automated support serviceAutoTech provides recorded answers to the questions Getting Help most frequently asked by Dell customers about their portable and desktop computers
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions For instructions on accessing the telephone number to call your region, see Contacting Dell on page 40
Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to supportdell com, or you can call the automated order-
status service A recording prompts you for the information needed to locate and report on your order For the telephone number to call your region, see Contacting Dell on page 40 for problems with your order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance Have your invoice or packing slip handy when you call For 37 Getting Help the telephone number to call for your region, see Contacting Dell on page 40
Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at wwwdellcom For the telephone number to call for your region or to speak to a sales specialist, see Contacting Dell on page 40
Returning Items for Repair Under Warranty or for Credit Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box
For the telephone number to call for your region, see Contacting Dell on page 40
Include a copy of the invoice and a letter describing the reason for the return
2 3 38 4 5 6 7 8 Include a copy of the Diagnostics Checklist
(see Diagnostic Checklist on page 39), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see Dell Diagnostics on page 29)
Include any accessories that belong with the item(s) being returned (power cables, software, guides, and so on) if the return is for credit
Pack the equipment to be returned in the original (or equivalent) packing materials
You are responsible for paying shipping expenses You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell Collect On Delivery (COD) packages are not accepted
Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you
Before You Call NOTE: Have your Express Service Code ready when you call The code helps Dells automated-support telephone system direct your call more efficiently You may also be asked for your Service Tag (located on the back or bottom of your computer)
Remember to fill out the following Diagnostics Checklist If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself Ensure that the computer documentation is available
Diagnostic Checklist Name:
Date:
Address:
Getting Help Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes /No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the computers start-up files If the computer is connected to a printer, print each file Otherwise, record the contents of each file before calling Dell
Error message, beep code, or diagnostic code:
39 Finding More Information and Resources Description of problem and troubleshooting procedures you performed:
Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355)
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog
4 5 Select the appropriate service or support link based on your need
Choose the method of contacting Dell that is convenient for you
Dell provides several online and telephone-
based support and service options Availability varies by country and product, and some services may not be available in your area
To contact Dell for sales, technical support, or customer service issues:
supportdellcom
1 2 Visit Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page
Click Contact Us on the left side of the page
3 40 Finding More Information and Resources If you need to:
reinstall your operating system
run a diagnostic program for your computer, reinstall notebook system software, or update drivers for your computer, and readme files
learn more about your operating system, maintaining peripherals, RAID, Internet, Bluetooth, networking, and e-mail
upgrade your computer with new or additional memory, or a new hard drive
reinstall or replace a worn or defective part
See:
your Operating System disc
the Drivers and Utilities disc
NOTE: Drivers and documentation updates can be found on the Dell Support website at supportdellcom
the Dell Technology Guide installed on your hard drive
the Service Manual on the Dell Support website at supportdellcom NOTE: In some countries, opening and replacing parts of your computer may void your warranty Check your warranty and return policies before working inside your computer
See:
the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage on wwwdellcom at the following location:
wwwdell/regulatory_compliance the back or bottom of your computer
the Dell Support website at supportdellcom Finding More Information and Resources If you need to:
find safety best practices information for your computer review Warranty information, Terms and Conditions (US only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement
find your Service tag/Express Service Code You must use the service tag to identify your computer on supportdellcom or to contact technical support
find drivers and downloads
access technical support and product help
check on your order status for new purchases
find solutions and answers to common questions
locate information for last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users
42 Basic Specifications System Model Studio XPS 1640 This section provides basic information that you may need when setting up, updating drivers for, and upgrading your computer For more detailed specifications, see the Service Manual on the Dell Support website at supportdellcom
NOTE: Offerings may vary by region
For more information regarding the configuration of your computer, click Help and Support and select Start the option to view information about your computer
Processor Type Intel Core 2 Duo L2 cache 3 MB/6 MB External bus frequency 800/1066MHz ExpressCard ExpressCard controller ExpressCard connector Cards supported Intel ICH9M one ExpressCard slot
(54 mm) ExpressCard/34 (34 mm) ExpressCard/54 (54 mm) 15 V and 33 V Basic Specifications ExpressCard connector size Memory Connectors Capacities Memory type Memory configuration possible 26 pins two internally-
accessible SO-DIMM sockets 512 MB, 1 GB, and 2 GB 800/1066 MHz DDR3 SODIMM 1 GB, 15 GB, 2 GB, 3 GB, 4 GB NOTE: For instructions on upgrading your memory, see the Service Manual on the Dell Support website at supportdellcom
44 Computer Information System Chipset Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI Bus Communications Modem type Modem controller Modem interface Intel PM45 64 bits dual channel (2) 64-bit buses 32 bits 16 MB PCI -E X16 32 bits External V92 56K USB Modem Hardware Modem Universal Serial Bus
(USB) Communications Network adapter Wireless Video Discrete Video type Video controller Video memory LCD interface External display support Audio Audio type Audio controller Stereo conversion Internal Interface 10/100/1000 Ethernet LAN on system board internal WLAN
(half-size Mini-Card), WWAN, Mini-Card with Bluetooth wireless technology, UWB Mini-Cards WWAN ExpressCard Bluetooth wireless technology integrated on system board ATI Mobility Radeon HD 3670 Basic Specifications 512 MB dedicated memory Low Voltage Differential Signaling
(LVDS) CRT, HDMI 12, DisplayPort 51 channel High Definition Audio IDT 92HD73C HDA Codec 24-bit (analog-to-
digital and digital-to-
analog) High Definition Audio 45 microphone-in connector, two stereo headphones/
speakers connectors two 4-ohm main speaker with one 4-ohm subwoofer 2 watt per channel with 3 watt subwoofer program menus, media control buttons microphone connector, two stereo headphone/
speakers connectors Ports and Connectors IEEE 1394a Mini-Card Network adapter USB eSATA Video HDMI DisplayPort 4-pin serial connector two Type IIIA Mini Card slots, one half-
size Mini Card slot RJ-45 port two 4-pin USB 20-
compliant connectors one 4-pin eSATA/USB combo connector 15-hole connector 19 pin 20 pin Basic Specifications External Interface Speaker Internal speaker amplifier Volume controls Audio 46 Display Type (Anti-Glare) 160-inch WLED 160-inch RGBLED Dimensions (active area):
Height Width Diagonal Maximum resolution Refresh rate 19872 mm (782 in)
(WLED/RGBLED) 35328 mm (1391 in)
(WLED) 35345 mm (1392 in)
(RGBLED) 4064 mm (16 in) 1366 x 768 (WLED) 1920 x 1080 (RGBLED) 60 Hz Operating angle 0 (closed) to 140 Luminance
(with ETED) 270 cd/m (typical)) 225 cd/m (minimum) Viewing Angles:
Horizontal Vertical Pixel pitch Controls Keyboard (backlit) Number of keys Basic Specifications 55 (WLED) min
65 (RGBLED) min 45 (WLED/RGBLED) min
02235 mm brightness can be controlled through keyboard shortcuts
(see Dell Technology Guide for more information) 86/103 (US and Canada); 87/104
(Europe); 90/107
(Japan) 47 Basic Specifications Layout Camera Pixel Video resolution Diagonal viewing angle X/Y position resolution (graphics table mode) Size:
Width Height 48 QWERTY/AZERTY/
Kanji 20 megapixel 320x240 ~1600x1200
(640x480 at 30fps) 66 240 cpi 619 mm (243 in) sensor-active area 3904 mm (153 in) rectangle Battery Type Depth Height Width Weight Voltage 6-cell/9-cell smart lithium ion 523 mm (206 in)
(6/9 cell) 2195 mm (086 in)
(6 cell) 4154 mm (163 in)
(9 cell) 2041 mm (803 in)
(6 cell) 2927 mm (1152 in)
(9 cell) 033 kg (07 lb) (6 cell) 048 kg (106 lb) (9 cell) 111 VDC Charge time
(approximate):
Computer off Operating time Life span
(approximate) 4 hours Temperature range:
Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-
intensive conditions
See Dell Technology Guide for more information
300 discharge/charge cycles Operating Storage Coin-cell battery AC Adapter Input voltage Input current
(maximum) Input frequency Output power Basic Specifications 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) CR-2032 100240 VAC 15A 5060 Hz 90 W Ouput current (90 W) 462 A (continuous) Rated output voltage 195 VDC 49 Basic Specifications AC Adapter Dimensions:
90 W Height Width Depth Weight (without AC power cord) Temperature range:
Operating Storage 50 16 mm (062 in) 70 mm (275 in) 147 mm (57 in) 0345 kg (076 lb) 0 to 40C (32 to 104F) 40 to 70C (40 to 158F) Physical Height Width Depth Weight (with 6-cell battery) Configurable to less than Computer Environment Temperature range:
2409 mm to 3395 mm
(094 in to 133 in) 3849 mm (1515 in) 25459 mm (1002 in) 294 kg (65 lb) Operating 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Relative humidity (maximum):
Storage Basic Specifications Altitude (maximum):
Operating Storage Airborne contaminant level 152 to 3048 m
(50 to 10,000 ft) 152 to 10,668 m
(50 to 35,000 ft) G2 or lower as defined by ISA-S7104-1985 Operating Storage 10% to 90%
(noncondensing) 5% to 95%
(noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment):
Operating 066 GRMS Storage 13 GRMS Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):
Operating 110 G Storage 163 G 51 Index A AC adapter size and weight 50 airflow, allowing 5 AutoTech 37 B backups creating 21 Bluetooth wireless technology 10 C calling Dell 39 CDs, playing and creating 20 chipset 44 computer capabilities 20 computer, setting up 5 connect(ing) to the Internet 7 conserving energy 21 Contacting Dell online 40 customer service 36 customizing your desktop 20 your energy settings 21 D damage, avoiding 5 data, backing up 21 DellConnect 36 Dell Diagnostics 29 Dell Factory Image Restore 30 Dell Support Center 26 Dell support website 42 Dell Technology Guide for futher information 41 device status lights 10 Diagnostic Checklist 39 disc drive supported disc sizes 19 discs ejecting 19 using 19 DisplayPort connector 14 drivers and downloads 42 DVDs, playing and creating 20 E email addresses for technical support 37 energy conserving 21 expansion bus 44 F facial recognition 15 finding more information 41 FTP login, anonymous 37 H hardware problems diagnosing 28 Hardware Troubleshooter 28 help getting assistance and support 35 I Internet connection 7 ISP Internet Service Provider 7 Index 53 Index M memory support 44 Microsoft Windows Vista 7 N network connection fixing 22 O order status 37 P power problems, solving 23 power strips, using 5 problems, solving 22 processor 43 products information and purchasing 38 54 R reinstalling Windows 30 resources, finding more 41 restoring factory image 31 S setup, before you begin 5 shipping products for return or repair 38 software features 20 solving problems 22 specifications 43 support email addresses 37 support sites worldwide 36 System Messages 27 System Restore 30 T technical support 36 U USB PowerShare 13 V ventilation, ensuring 5 W warranty returns 38 Windows, reinstalling 30 Windows Vista reinstalling 33 setup 7 wired network network cable, connecting 6 wireless network connection 22 Index 55 Index 56 Printed in the U.S.A. www.dell.com | support.dell.com 0XXXXXA00
various | User Manual 1 | Users Manual | 1.13 MiB | April 03 2009 / June 03 2009 |
Dell Latitude E6400 XFR Setup and Features Information WARNING: A WARNING indicates a potential for property damage, personal injury, or death. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. NOTE: A NOTE indicates important information that helps you make better use of your computer. 1 2 3 4 5 Front View 28 27 26 25 6 7 8 9 10 11 12 13 14 15 19 18 17 16 24 23 22 21 20 December 2008 Dell Latitude E6400 XFR Setup and Features Information Microphone Display latch and release DirectVue Outdoor-Readable Display
(optional touchscreen) 2 4 6 Camera light (optional) Camera (optional) Keyboard status lights Volume control buttons USB connectors (2) 8 Power button 10 Wi-Fi Catcher Network Locator 1 3 5 7 9 11 Wireless switch 13 Right speaker 12 Audio connectors (2) 14 SIM card reader 15 Media bay (with optical drive) 16 PC or PC-Express card slot (base dependent) IEEE 1394a connector 18 Fingerprint reader (optional) Contactless smart-card reader (see Smart Cards) Handle (with optional touchscreen stylus) Touch pad Track stick (not available on sealed rubber keyboard) Device status lights 20 Secure Digital (SD) memory-card reader 22 Touch pad buttons/Track stick buttons 24 Left speaker 26 Keyboard 28 Ambient light sensor 17 19 21 23 25 27 Back View 1 2 3 1 3 4 5 7 PR-481 Ultra-Performance Chassis Material RJ-45 network connector 6 2 4 8 9 RJ-11 modem connector Battery access panel 13 12 11 10 Page 2 01/08/09 Dell Latitude E6400 XFR Setup and Features Information Battery/power lights AC adapter Video connector USB PowerShare connector Smart-card reader (see Smart Cards) 6 Multimode DisplayPort 8 Security cable slot 10 eSATA/USB connector 12 Hard Disk Drive WARNING: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. 5 7 9 11 13 5 4 Bottom View 1 2 3 QuadCool thermal management 2 Battery access panel Sliding cover to docking device connector 4 Battery latch release RF pass-through connectors (see RF Pass-
through) 1 3 5 Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. CAUTION: Before removing or replacing the battery, turn off the computer, disconnect Page 3 01/08/09 Dell Latitude E6400 XFR Setup and Features Information the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer. 1. Release the rear panel. a. Push the latch to the right, to its unlocked position. b. Then, press the latch down. b a 2. Lower the rear panel. 3. Press in the two battery release latches on the bottom of the computer. Page 4 01/08/09 Dell Latitude E6400 XFR Setup and Features Information 4. Use the tab on the edge of the battery to remove the battery from the computer. Battery Installation 1. Insert battery until you hear a click and a mechanical stop. 2. Push the latch down and rotate the door into place. 3. Ensure the door is in the fully closed position, raise the latch up and then push the latch to the left into the locked position. Hard Disk Drive Removal 1. Open the hard disk drive door located on the left side panel by pushing the latch towards the rear of the computer, Page 5 01/08/09 Dell Latitude E6400 XFR Setup and Features Information and rotating the door down. 2. To remove the hard disk drive:
a. While pressing in the release tab on the right side of the hard disk drive compartment, b. Use the tab on the edge of the hard disk drive to pull the hard disk drive from the compartment. a b Hard Drive Installation 1. Insert hard drive until you hear a click and a mechanical stop. 2. Rotate the door into place and press until it clicks into its closed position. Operation of the PrimoSeal Doors Page 6 01/08/09 Dell Latitude E6400 XFR Setup and Features Information Docking Device Connector Door The docking device connector door is opened by sliding the door towards the front of the computer until it clicks into its open position. Reverse this procedure to close the door. Press-Fit Door The press-fit door is opened by inserting a finger into the door slot and pulling the door away from the computer. To close the door, rotate it back into its closed position and press until it you hear it click into position. Latch Door The latch door is opened by sliding the latch towards the rear of the computer, and then rotating the door down. To close the door, rotate the door back into its closed position and press until you hear it click into position. Page 7 01/08/09 Dell Latitude E6400 XFR Setup and Features Information Slide Insert Door The slide insert door is opened by sliding the door to its open position until it clicks into position. Reverse the procedure to close the door. Quick Setup WARNING: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. WARNING: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. CAUTION: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. NOTE: Some devices may not be included if you did not order them. NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer. 1. Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet. Page 8 01/08/09 Dell Latitude E6400 XFR Setup and Features Information 2. Connect the network cable. 3. Connect USB devices, such as a mouse or keyboard. 4. Connect IEEE 1394 devices, such as a DVD player. 5. Open the computer display and press the power button to turn on the computer. Page 9 01/08/09 Dell Latitude E6400 XFR Setup and Features Information Smart Cards Smart (CAC) cards are laptop credit-card shaped devices with internal integrated circuits. Using smart cards can improve system security by combining something a user has (the smart card) with something only the user should know (a PIN) to provide more secure user-authentication than passwords alone. There are two main types of Smart Cards:
Contact Smart Cards These cards have a contact area with many gold plated connection pads. When inserted into a card reader, the information from the chip can be read and written. Contactless Smart Cards These cards do not require any physical contact with the reader. The chip communicates with the card reader through RFID induction technology. These cards require only close proximity to an antenna of a card reader to complete transaction. GPS To be determined RF Pass-Through In the event the XTG notebook has an integrated WiFi and/or Broadband radio, the RF signals can be passed through a docking station to external TNC antenna connectors (LAN/WAN). This supports the connection and use of external, vehicle-mounted antennas (purchased separately) for improved radio performance. DirectVue Touch Display Information If you purchased your E6400 XFR Fully Rugged Notebook with the optional DirectVue Touch Display please review the following user instructions and tips. The E6400 XFR provides an optional touch screen display for entering and selecting data using an approved pointing device such as your finger, a passive stylus or any non-abrasive smooth blunt object that will not damage the touch display. NOTICE: To ensure you properly care for and maintain your touch display, adhere to the care instructions regarding the display. Page 10 01/08/09 Dell Latitude E6400 XFR Setup and Features Information CAUTION: The optional DirectVueTM Touch Display has been designed to accept finger touch as well as passive stylus input directly onto the screen. With the optional DirectVueTM Touch Display, a stylus is included with the E6400 XFR for use in selecting items on the touch screen. Other pointing devices can be used with the touch screen such as any non-abrasive, smooth or blunt object that will not damage the touch screen display. The touch screen surface can be damaged by ink pens, marker pens or other pointed or abrasive objects. The use of non-approved input devices that cause damage to the digitizer or LCD may not be covered by the limited warranty. The touch screen is pre-configured and pre-calibrated at the factory, but may require further calibration to improve accuracy for entering or selecting data on the touch display. Please see the 3Tools section for information on Calibrating your E6400 XFR Touch Display and using your stylus. Accessing Drivers and Documentation Your E6400 XFR DirectVue Touch Displays drivers, touch-input parameters and documentation have been pre-loaded at the factory. For experienced users or IT administrators - if you need to re-install drivers, set up your E6400 XFR Touch Display or modify parameters please refer to the pre-loaded E6400 XFR Touchkit Utility documentation for detailed instructions and refer to the summary provided in 4Touchkit Configuration Utility. You can launch the pre-loaded documentation by selecting Start -> Programs -> Touchkit ->
Document. Touchkit Configuration Utility Your E6400 XFR DirectVue Touch Display system incorporates EETI technology. Touchkit is a software utility tool that allows you to configure various touch features. You can launch Touchkit by clicking Start -> Programs -> Touchkit -> Configure Utility. NOTE: The touch screen is pre-configured and pre-calibrated at the factory, but may require further calibration to improve accuracy for entering or selecting data on the touch display, or to further configure it to your specific application. Please refer to the pre-loaded documentation for the Touchkit Configuration Utility for a complete description of all its capabilities and functionality. You can launch the pre-loaded documentation for the Touchkit Configuration Utility by selecting Start -> Programs -> Touchkit -> Document -> User Guide for Windows 2000/XP ->
Touchkit Utility. The Touchkit software utility consists of tabs that allow you to determine the best settings for your touch screen configuration. The 5General tab shows all of the touchkit touch screen controllers installed in your system The 6Tools tab provides access to calibration and touch position tools. The 7Setting tab provides access to the configuration of beeps, clicks and mouse emulation as well as selection of 9 point or 25 point calibration for linearization. The 8Display tab provides the tools for mapping the touch screen area to specific areas of the display. The default is full screen. The 9Edge Parameters tab provides configuration for selecting items near the edge of the touch screen. The 1Hardware tab provides the model and firmware version of the Touchkit touch screen controller. The 1About tab provides the version of the Touchkit driver as well as providing a link for downloading the latest driver. Page 11 01/08/09 Dell Latitude E6400 XFR Setup and Features Information General The general property page shows all the Touchkit touch screen controllers installed including RS232, USB and PS2 interfaces. The E6400 XFR touch screen controller is a USB device. Tools The Tools property page provides the following information and functions which are selected by pressing the push buttons. NOTE: Your touch screen is configured and calibrated at the factory. However, if you notice that the calibration is not as precise as you would like, you can use the 4 Points Calibration and/or the Linearization tool to provide a more accurate alignment of the touch screen. Graph of the Linearization Curve of the touch screen for reference and troubleshooting purposes. See its usage in the discussion of the Linearization function. 4 Points Calibration Calibration aligns the touch panel with the video screen. The touch screen must be calibrated to allow for positional accuracy of the stylus or finger touch inputs. Clear and Calibrate Clears the calibration/linearization parameters and allows you to perform the 4 points calibration again. Linearization (9 or 25 points linearization is set within the 1Setting tab) the linearization function provides for more precise mapping of the stylus or finger touch inputs. After linearization is completed, the linearity of the touch screen will be shown in the Linearization Curve window. Draw Test - used for accuracy and performance checking. Page 12 01/08/09 Dell Latitude E6400 XFR Setup and Features Information
. 1. 4 Points Calibration The touch screen must be calibrated before it can work accurately. This function pops up a new window to guide you through the 4 points calibration. You should follow the guide to touch and hold the blinking X symbol in the calibration window until it does not blink to make sure that the utility can gather enough data for computation. In addition, a time line bar is shown in the bottom of the window to indicate time elapsed. If the touch screen is not touched before the time line bar reaches the right end, the calibration task will be terminated automatically. 2. Linearization This function provides for more accurate touch screen positional alignment. The linearization function pops up a new window to guide you through the 9 or 25 points calibration. Configuring the function for 9 or 25 points calibration is accessed in the 1Setting tab. You should follow the guide to touch and hold the blinking X symbol in the calibration window until it does not blink to make sure that the utility can gather enough data for computation. In addition, a time line bar is shown in the bottom of the window to indicate the time elapsed. If the touch screen is not touched before the time line bar reaches the right end, the calibration task will be terminated automatically. Page 13 01/08/09 Dell Latitude E6400 XFR Setup and Features Information 3. Draw Test This function is used for accuracy and performance checking. You can use the stylus or finger touch to draw or write across the displayed area. You can press the Clear button to clear the window. Press the Quit button to terminate the draw test. Page 14 01/08/09 Dell Latitude E6400 XFR Setup and Features Information Setting The Setting property page provides the following buttons and check boxes:
1. Beep Beep On Touch Beep On Release Frequency Duration Check this check box to enable driver to generate a beep sound when touch touchscreen state is switched from untouched to touched state. Check this check box to enable driver to generate a beep sound when touchecreen state is switched from touched state to untouch state. Adjust this frequency to control the beep sound frequency generated by the driver. Adjust this duration to control the beep sound duration. 2. Linearization Style The Touchkit utility provides you with both 9 points and 25 points calibration for linearization. You can select the suitable kind of linearization type with this setting. The Linearization function is accessed under the 1Tools tab. 3. Double Click Time The double Click Time group is used to set system double click time. Changing this value will affect the double click behavior for all of the mice devices in the system. Two continuous clicks at the same area within this specified time period will be recognized as a double click event. 4. Double Click Area The double click area group is used to set the system double click area. Changing this value will affect the double click behavior for all of the mice devices in the system. Two continuous clicks within the specified area in the specified double click time will be recognized as a double click event. 5. Mouse Emulation mode There are 5 mouse emulation modes for the Touchkit touch screen controllers. Press on the button to change the emulation mode. Normal Mode You can select this mode to select objects, and drag objects. Click On Touch With this Click On Touch mode, the driver emulates a mouse click event when the touch Page 15 01/08/09 Dell Latitude E6400 XFR Setup and Features Information screen state is switched from un-touched state to touched state. Then, the driver always generates a mouse move event and tracks the touch position until the touch screen state switches to the un-touch state. Click On Release With this Click On Release mode, the driver emulates a mouse click event when the touch screen state is switched from touched state to un-touched state. Click On Touch without moving cursor With this mode, the driver behaves similarly to the Click On Touch mode. The cursor does not move to the touch position except for the first touch point. Click On Release without moving cursor With this mode, the driver behaves similarly to the Click On Release mode. The cursor does not move to the touch position except for the lift-off point. 6. Option You can access advanced configuration functions with the Option button. Press the button, and the following window will appear. Display The Touchkit driver supports multiple monitor and display systems. To work with multiple monitor systems, you need to perform the proper configuration to map the touch screen working area to the correct system display area using the Display property page. Page 16 01/08/09 Dell Latitude E6400 XFR Setup and Features Information Edge Parameters For some special touch screen applications where the edge area of the full screen cannot be reached, Touchkit provides you with this edge compensation tool to solve the problem and allow for touching the edge area without accuracy loss. Hardware The Hardware property page shows the model and firmware version of the Touchkit controller. The software will query the hardware information from the controller and show the information as illustrated here. Page 17 01/08/09 Dell Latitude E6400 XFR Setup and Features Information About The About property page shows information regarding the Touchkit driver, including providing a link to allow you to download the latest driver. Page 18 01/08/09 Dell Latitude E6400 XFR Setup and Features Information Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start -> Help and Support and select the option to view information about your computer. Video NOTE: Your Dell computer has both integrated and discrete video options. Video type Data bus Video controller Video memory:
Battery Type Dimensions:
Integrated and discrete on system board, hardware accelerated Integrated video or PCI-Express video x16 Integrated video: Intel Graphics Media Accelerator 4500 MHD Discrete video: nVIDIA Quadro NVS 160M Integrated video:
Up to 1 GB (with 2 GB or more system memory Microsoft Windows XP) Up to 1.7 GB (with 4GB or more system memory Windows Vista) Discrete video: 256 MB dedicated memory 12-cell smart lithium ion prismatic rugged slice (84 Whr) 6-cell smart lithium ion (56 Whr) 4-cell smart lithium ion (35 Whr) 4-cell and 6-cell lithium-ion batteries:
Depth 206 mm (8.11 inches) Height 19.8 mm (0.78 inches) 12-cell lithium-ion rugged slice battery:
Depth 14.48 mm (0.57 inches) Height 217.24 mm (8.55 inches) Weight:
4-cell primary battery 0.24 kg (0.53 lb) 6-cell primary battery 0.33 kg (0.73 lb) 12-cell slice battery 0.85 kg (1.87 lb) Voltage 4-cell battery 14.8 VDC 6-cell battery 11.1 VDC 12-cell rugged slice battery 14.8 VDC Temperature range:
Operating -290 to 600C (-200 to 1400F) Storage -510 to 710C (-600 to 1600F) Page 19 01/08/09 Dell Latitude E6400 XFR Setup and Features Information Coin-cell battery AC Adapter Input voltage CR-2032 100-240 VAC Input current (maximum) 1.5 A Input frequency 50-60 Hz Temperature range:
Operating 00 to 350C (320 to 950F) Storage -400 to 650 (-400 to 1490F) PA-12 65 W Travel AC adapter:
Output voltage 19.5 V DC Output current 3.34 A Height 15 mm (0.6 inches) Width 66 mm (2.6 inches) Depth 127 mm (5.0 inches) Weight 0.29 kg (0.64 lb) PA-10 90 W D-Series AC adapter:
Output voltage 19.5 V DC Output current 4.62 A Height 32 mm (1.3 inches) Width 60 mm (2.4 inches) Depth 140 mm (5.5 inches) Weight 0.425 kg (0.9 lb) PA-3E 90 E-Series AC adapter:
Output voltage 19.5 V DC Output current 4.62 A Height 15 mm (0.6 inches) Width 70 mm (2.8 inches) Length 147 mm (5.8 inches) Weight 0.345 kg (0.76 lb) Page 20 01/08/09 Dell Latitude E6400 XFR Setup and Features Information Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Printed in the U.S.A. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, Latitude, Wi-Fi Catcher, and the DELL logo are trademarks of Dell Inc.; Augmentix and QuadCool are registered trademarks,, and PR-481, and DirectVue are trademarks of Augmentix Corporation; Intel is a registered trademark of Intel Corporation in the U.S. and other countries; Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model P02G Page 21 01/08/09
various | User Manual 10 | Users Manual | 2.24 MiB |
Dell Latitude E6400 Setup and Quick Reference Guide Model PP27L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, Latitude, Wi-Fi Catcher, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel and Pentium are registered trademarks of Intel Corporation in the U.S. and other countries;
Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and Core are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP27L May 2008 P/N NU031 Rev. A00 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookTOC.fm Contents 1 About Your Computer . . . . . . . . . . . . . . . . . Front and Right Side View . . . . . . . . . . . . . . Back and Left Side View . . . . . . . . . . . . . . . 7 7 9 Battery Removal . . . . . . . . . . . . . . . . . . . . . 10 Wireless Switch . . . . . . . . . . . . . . . . . . . . 11 2 Setting Up Your Computer . . . . . . . . . . . . 13 Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 13 Connecting to the Internet . . . . . . . . . . . . . . . . Setting Up Your Internet Connection . . . . . . . . Transferring Information to a New Computer . . . . . . Microsoft Windows XP . . . . . . . . . . . . . . . Microsoft Windows Vista . . . . . . . . . . . . 18 18 20 20 24 3 Specifications . . . . . . . . . . . . . . . . . . . . . 25 4 Reinstalling Software . . . . . . . . . . . . . . . 37 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . What Is a Driver? . . . . . . . . . . . . . . . . . . Identifying Drivers . . . . . . . . . . . . . . . . . Reinstalling Drivers and Utilities . . . . . . . . . . 37 37 37 38 Contents 3 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookTOC.fm Restoring the Microsoft Windows XP Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Using Microsoft Windows System Restore
(Windows XP) . . . . . . . . . . . . . . . . . . . Using Dell PC Restore (Windows XP) . . . . . . Using the Windows XP Operating System Media . 42 43 45 Restoring the Microsoft Windows Vista Operating System 46 Using Windows Vista System Restore . . . . . . . Restoring the Windows Vista Computer to the Default Factory Configuration . . . . . . . . . . . Using the Windows Vista Operating System Media 47 49 50 5 Troubleshooting . . . . . . . . . . . . . . . . . . . 53 Troubleshooting Software and Hardware Problems . . Hardware Troubleshooter . . . . . . . . . . . . . Dell Diagnostics. . . . . . . . . . . . . . . . . . . Error Messages . . . . . . . . . . . . . . . . . . . Solving Problems . . . . . . . . . . . . . . . . . . . . Drive Problems . . . . . . . . . . . . . . . . . . . Memory Problems . . . . . . . . . . . . . . . . . Power Problems . . . . . . . . . . . . . . . . . . Lockups and Software Problems . . . . . . . . . . Video and Display Problems . . . . . . . . . . . . Sound and Speaker Problems . . . . . . . . . . . 53 53 54 58 64 64 66 66 68 71 73 4 Contents FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookTOC.fm 6 Finding Information . . . . . . . . . . . . . . . . . 75 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 77 Obtaining Assistance . . . . . . . . . . . . . . . . . . Technical Support and Customer Service . . . . . DellConnect. . . . . . . . . . . . . . . . . . . . . Online Services . . . . . . . . . . . . . . . . . . . AutoTech Service . . . . . . . . . . . . . . . . . . Automated Order-Status Service. . . . . . . . . . 77 78 78 78 79 79 Problems With Your Order . . . . . . . . . . . . . . . . 79 Product Information . . . . . . . . . . . . . . . . . . . 80 Returning Items for Warranty Repair or Credit . . . . . 80 Before You Call . . . . . . . . . . . . . . . . . . . . . 80 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 83 8 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . 85 FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . FCC Class B . . . . . . . . . . . . . . . . . . . . . 85 85 Macrovision Product Notice . . . . . . . . . . . . . . 86 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Contents 5 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookTOC.fm 6 Contents About Your Computer Front and Right Side View 5 6 7 8 9 4 3 2 1 26 1 10 11 12 13 14 15 16 17 25 24 23 22 21 20 19 18 D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 About Your Computer 7 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\about.fm 1 3 5 7 track stick keyboard ambient light sensor (ALS) display 2 4 6 8 display latch 9 11 Dell Control Point (DCP) 13 USB ports (2) 15 wireless switch 17 19 21 23 right speaker fingerprint swipe reader firewire (IEEE 1394a) port touch pad left speaker device status lights keyboard status lights microphone/camera
(optional) volume controls power button 10 12 14 WiFi Catcher 16 18 20 22 24 audio connectors (2) optical drive ExpressCard slot contactless SmartCard reader Secure Digital (SD) memory card reader touch pad buttons 25 latch button 26 D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 8 About Your Computer FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\about.fm Back and Left Side View 1 2 10 3 4 RJ-11 port power, HDD indicators AC adapter VGA 5 2 4 6 8 PowerShare USB port 10 9 8 6 7 RJ-45 network port multimode DisplayPort security cable slot eSATA/PowerShare USB port SmartCard Reader 1 3 5 7 9 CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY About Your Computer 9 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\about.fm Battery Removal Remove the battery by sliding the battery tabs inward and moving the battery away from the notebook. Install the battery by pushing the battery inward until it clicks into place. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 10 About Your Computer FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\about.fm Wireless Switch 1 2 3
"off" position
"on" position 1 2 3 Wi-Fi Catcher Disables wireless devices Enables wireless devices Scans for WLAN networks D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY About Your Computer 11 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\about.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 12 About Your Computer 2 Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. 1 Unpack the accessories box if you have not done so already. 2 You will need the contents of the accessories box to complete the setup of your computer. The accessories box also contains user documentation and any software or additional hardware (such as PC Cards, drives, or batteries) that you have ordered. 3 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet. 2 1 2 1 3 power LED AC adapter connector 2 AC adapter cable CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 Setting Up Your Computer 13 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\setting.fm NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable.
(Optional). Connect the network cable (available at dell.com if required). 4 2 1 1 Network (ethernet) cable 2 Network (ethernet) connector 5
(Optional). Connect USB devices (such as a mouse). 2 1 1 USB cable 2 USB connector D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 14 Setting Up Your Computer FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\setting.fm 6
(Optional). Connect headphones and/or a microphone. 2 1 1 Headphone or microphone cable 2 Headphone or microphone connector Attach headphones to the connector. Attach a microphone to the connector. 7
(Optional). Connect a 1394 (4-pin firewire) device. (diagram to be replaced with correct 4-pin 1394a connector. 2 1 1 8 9 1394 cable 2 1394 connector
(Optional). Connect an eSATA device. (diagram to be added)
(Optional). Connect a Dell external media module. (diagram to be added) D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 15 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\setting.fm 10 Open the computer display and press the power button to turn on the computer. NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer.
(Optional). If your computer is equipped with a backlit keyboard, turn it on by pressing the <Fn> and left-arrow key combination.
(Optional). The ambient light sensor (ALS) is located on the bottom of the computer display panel. The ALS senses the light levels in the area and automatically adjusts the screen brightness to match. Only the internal display is adjusted, not any monitor or projector that may be connected to the system. If the sensor window is blocked, it does not work correctly. You can enable or disable the ambient light sensor by pressing the <Fn> and left-arrow key combination.
(Optional). Using the Dell ControlPoint (DCP). Activate DCP by pressing the DCP button just left of the power button. The Dell ControlPoint icon appears on the taskbar. Click the icon to access Dell 11 12 13 D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 16 Setting Up Your Computer FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\setting.fm ControlPoint Help and additional features and options. For more information about DCP, see the Dell Technology Guide on your computer or at support.dell.com.
(Optional). (For discussion). How to implement all-day battery capability.
(Optional). Connect to the Internet. See "Connecting to the Internet" on page 18 for more information. 14 15 4 5 3 2 1 1 3 5 Internet service wireless router portable computer with wireless network card 2 4 cable or DSL modem desktop computer with network adapter Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options:
D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 17 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\setting.fm DSL connections that provide high-speed Internet access through your existing telephone line or cellular telephone service. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. Cable modem connections that provide high-speed Internet access through your local cable TV line. Satellite modem connections that provide high-speed Internet access through a satellite television system. Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL, cable, and satellite modem connections. Wireless Wide Area Network (WWAN) or Mobile Broadband technology provides a connection to the Internet using cellular technology at broadband rates. Wireless Local Area Network (WLAN) connections use high-frequency radio waves to communicate. Typically, a wireless router is connected to the broadband cable or DSL modem that broadcasts the Internet signal to your computer. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL, cable, or satellite modem connection, contact your ISP or cellular telephone service for setup instructions. Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut:
1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the following section that corresponds to the operating system your computer is using. NOTE: If you are using an operating system different from Microsoft Windows, see the documentation for that operating system for connecting to the Internet. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 18 Setting Up Your Computer FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\setting.fm Windows XP NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. 1 Save and close any open files, and exit any open programs. 2 Click Start Internet Explorer. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate option:
If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a CD, click Use the CD I got from an ISP. 5 Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. Windows Vista NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button 3 Under Network and Internet, click Connect to the Internet.
, and click Control Panel The Connect to the Internet window appears. 4 Click either Broadband (PPPoE) or Dial-up, depending on how you want to connect:
D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 19 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\setting.fm Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. Chose Dial-up if you will use a dial-up modem or ISDN. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Transferring Information to a New Computer You can use your operating system "wizards" to help you transfer files and other data from one computer to anotherfor example, from an old computer to a new computer. For instructions, see the following section that corresponds to the operating system that your computer is running. NOTE: If you are using an operating system different from Microsoft Windows, see the documentation for that operating system for transferring information to a new computer. Microsoft Windows XP The Microsoft Windows XP operating system provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer data, such as:
E-mail messages Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer. NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. To transfer data over a serial connection, you must access the Network Connections utility from the Control Panel and perform additional configuration steps, such as setting up an advanced connection and designating the host computer and the guest computer. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 20 Setting Up Your Computer FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\setting.fm For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries. For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. You can use the optional Operating System media for this process or you can create a wizard disk with the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD Next. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settings Next. 4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 21 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\setting.fm After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive Next. Insert the removable media, such as a writable CD, and click OK. 5 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next. 7 Go to the old computer. To copy data from the old computer:
D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 22 Setting Up Your Computer FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\setting.fm 1 On the old computer, insert the wizard disk. 2 Click Start Run. 3 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 4 On the Files and Settings Transfer Wizard welcome screen, click Next. 5 On the Which computer is this? screen, click Old Computer Next. 6 On the Select a transfer method screen, click the transfer method you prefer. 7 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 8 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Microsoft Windows XP Operating System?). NOTE: Access to the Dell Knowledge Base document may not be available in certain countries. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 23 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\setting.fm Microsoft Windows Vista 1 Click the Windows Vista Start button
, and then click Transfer files and settings Start Windows Easy Transfer. In the User Account Control dialog box, click Continue. 2 3 Click Start a new transfer or Continue a transfer in progress. Follow the instructions provided on the screen by the Windows Easy Transfer wizard. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 24 Setting Up Your Computer FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\specs.fm 3 Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start Help and Support and select the option to view information about your computer. Processor Processor type L1 cache L2 cache Front side bus frequency System Information System chipset Data bus width DRAM bus width Processor address bus width Flash EPROM PCI bus (discrete graphics only) PC Card (optional) CardBus controller PC Card connector Cards supported PC Card connector size Intel Core 2 Duo L1 Cache 64KB, 16-way 32KB, 8-way 32KB iL1/24KB (info from web, yet to be verified) Shared 3 MB or 6 MB L2 cache (info from web, yet to be verified) 1067 MHz Intel GM45 or PM 45 64 bit 64 bit 36 bit SPI 32 mbit x16 PCIe Ricoh R5C847 one (supports one Type I or Type II card) PC Card: 3.3 V and 5 V 80 pins D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Specifications 25 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\specs.fm Express Card (optional) NOTE: The Express Card slot is designed only for Express Cards. It does NOT support PC Cards. Express Card connector 54 mm Express Card slot (supports both USB and PCIe based interfaces) Express Card/54 (54 mm) Cards supported Secure Digital (SD) Memory Card Reader Cards supported SD, SDIO, SD HC, Mini SD (w/adapter) MMC, MMC+, Mini MMC (w/adapter) Memory Memory module connector Memory configurations Memory type 2 DIMM slots 1 GB (1 DIMM or 2 DIMMs) 2 GB (1 DIMM or 2 DIMMs) 3 GB (2 DIMMs) 4 GB (1 DIMM or 2 DIMMs, Vista only) 8 GB (2 DIMMS, Vista only) DDR II 667 MHz and 800 MHz (if supported by chipset and/or processor combinations). Non-ECC memory only. 1 GB 8 GB (supported by Vista only) Minimum memory Maximum memory NOTE: In order to take advantage of the dual-channel bandwidth capability, both memory slots must be populated and must match in size. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 26 Specifications FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\specs.fm Ports and Connectors Audio IEEE 1394a Consumer IR Mini-Card Support (internal expansion slots) Modem Network adapter USB eSATA Video Communications Modem:
Network adapter Wireless Mobile Broadband GPS Microphone connector, stereo headphone/speakers connector 4-pin connector One dedicated Half-Mini Card slot for WLAN One dedicated Full-Mini Card slot for WWAN (mobile broadband) One dedicated Full-Mini Card slot for WPAN (Bluetooth or ultra wideband
[UWB]) The WWAN or WPAN Full-Mini Card slot can also be used for the Intel Flash Cache RJ-11 RJ-45 port 1 PowerShare USB port 2 USB ports eSATA/PowerShare USB port VGA DisplayPort internal modem optional 10/100 Ethernet LAN on system board WLAN Half-Mini Card, WWAN, WPAN Full-Mini Cards Bluetooth wireless technology UWB technology Full-Mini Card Supported by Mobile Broadband Full-Mini Card D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Specifications 27 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\specs.fm Video NOTE: Your Dell computer has both integrated and discrete video options. Video type Data bus Video controller Video memory Video output Support Audio Audio type Audio controller Stereo conversion integrated and discrete on system board, hardware accelerated integrated video or PCI-E graphics x16 integrated video: Intel Extreme discrete video: nVIDIA Quadro NVS 160M integrated video: up to 128 MB discrete video: 256 MB dedicated memory VGA, DisplayPort, Advanced E-Port, and E-Port capability VGA DisplayPort DVI (DisplayPort adapter or through E-Port) HDMI (DisplayPort adapter) two-channel high definition audio (Azalia) IDT 92HD71B 24-bit (analog-to-digital and digital-to-
analog) Interfaces:
Internal External internal high definition audio (Azalia) codec external microphone-in connector, stereo headphones/speakers connector Speakers two 1W 4-ohm speakers Internal speaker amplifier 1W per channel, 4 ohms Internal microphone single digital microphone volume control buttons Volume controls D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 28 Specifications FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\specs.fm Display Type (active-matrix TFT) Active X/Y Dimensions:
Height Width Diagonal Maximum resolutions WXGA CCFL WXGA+
Refresh rate Operating angle Viewing angles:
Horizontal Vertical Pixel pitch:
WXGA CCFL WXGA+
WXGA, WXGA+
303.36 x 189.84 207 mm (8.15 inches) 320 mm (12.6 inches) 358.14 mm (14.1 inches) 1280 x 800 at 262 K colors 1440 x 900 at 262 K colors 60 Hz 0 (closed) to 160 (except when docked) 40/40 15/30 0.2373 0.2109 Typical power consumption (panel with backlight):
WXGA CCFL WXGA+
Keyboard Number of keys Layout Size 6.2 W (max) with no inverter losses 7.5 W (max) 83 (U.S. and Canada); 84 (Europe);
87 (Japan) QWERTY/AZERTY/Kanji Full sized (19 mm key pitch) D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Specifications 29 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\specs.fm Touch Pad X/Y position resolution
(graphics table mode) Size:
Width Height Battery Type 240 cpi 73.0-mm (2.9-inch) sensor-active area 42.9-mm (1.7-inch) rectangle 12-cell "smart" lithium ion slice 9-cell "smart" lithium ion 6-cell "smart" lithium ion 4-cell "smart" lithium ion Dimensions, 4-cell and 6-cell lithium-ion batteries:
Depth Height Width 206 mm (8.11 inches) 19.8 mm (0.78 inches) 47.0 mm (1.85 inch) Dimensions, 9-cell lithium-ion batteries:
Depth Height Width 208 mm (8.67 inches) 22.3 mm (0.88 inch) 68.98 mm (2.70 inches) Dimensions, 12-cell lithium-ion slice batteries:
Depth Height Width Weight:
4-cell primary battery 6-cell Primary battery 9-cell high capacity battery 12-cell slice battery 14.48 mm 217.24 mm 322.17 mm 0.24 kg (0.53 lb) 0.33 kg (0.73 lb) 0.51 kg (1.12 lb) TBD D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 30 Specifications FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\specs.fm Battery (continued) Voltage:
4-cell battery 6-cell and 9-cell 12-cell slice battery Watt hours:
4-cell primary battery 6-cell Primary battery 9-cell high capacity battery 12-cell slice battery 14.8 VDC 11.1 VDC 11.1 VDC 35Whr 56Whr 85Whr 84Whr NOTE: Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. Charge time (approximate):
Computer off Operating Time Life span (approximate) Temperature range:
Operating Storage Coin-cell battery AC Adapter Input voltage Input current (maximum) Input frequency Approximately 1 hour to 80% in Express charge mode Approximately 1 hour to 80% in Express charge mode Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. 1 year 0 to 40C (32 to 104F) 10 to 65C (14 to 149F) CR-2032 100240 VAC 1.5 A 5060 Hz D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Specifications 31 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\specs.fm AC Adapter (continued) Output current Output power Rated output voltage Dimensions Height Width Depth Weight (with cables) Temperature range:
Operating Storage Fingerprint reader (optional) Type Physical Height Width Depth Weight Configurable to less than 4.34 A (maximum at 4-second pulse) 3.34 A (continuous) 90 W 19.5 +/1.0 VDC 70.22 mm 146.64 mm 16.3 mm TBD 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) UPEK TCS3 TouchStrip strip sensor with CMOS active capacitive pixel-sensing technology 25.4 mm (1.00 inches) 335 mm (13.189 inches) 238.3 mm (9.382 inches) 2.16 kg (4.75 lbs) with UMA graphics, 6-cell battery and DVD 1.95 kg (4.30 lbs) with UMA graphics; 6-cell battery and Travel Module 1.95 kg (4.3 lbs) D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 32 Specifications FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\specs.fm Environmental Temperature range:
Operating Storage Relative humidity (maximum):
Operating Storage 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) 10% to 90% (noncondensing) 5% to 95% (noncondensing) Maximum vibration (using a random vibration spectrum that simulates user environment):
Operating Storage 0.66 GRMS 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-
ms halfsine pulse for storage):
Operating Storage Altitude (maximum):
Operating Storage Camera (Optional) Resolution 143 G 163 G 15.2 to 3048 m (50 to 10,000 ft) 15.2 to 3048 m (50 to 10,000 ft) 640 x 480 (VGA) D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Specifications 33 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\specs.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 34 Specifications FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm 4 Reinstalling Software Drivers What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. CAUTION: Dell ships your computer to you with required drivers already installedno further installation or configuration is needed. NOTE: If you are using an operating system different from Microsoft Windows, refer to the software documentation for that operating system about drivers. NOTICE: The Drivers and Utilities media may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system. Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you:
Upgrade your operating system. Reinstall your operating system. Connect or install a new device. Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 37 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm Windows XP:
1 Click Start Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click 3 System. In the System Properties window, click the Hardware tab, and click Device Manager. Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 38). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version. Windows XP:
1 Click Start My Computer Properties Hardware Device Manager. 2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tab Roll Back Driver. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 38 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring the Microsoft Windows XP Operating System" on page 41) to return your computer to the operating state that existed before you installed the new driver. Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring the Microsoft Windows XP Operating System" on page 41) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use the Drivers and Utilities media, go to step 2. If not, go to step 5. 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file. 3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 39 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device. A message stating that the Resource media is detecting hardware in your computer appears. The drivers that are used by your computer are automatically displayed in the My DriversThe ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system. Manually Reinstalling Drivers Before manually reinstalling a driver, extract the driver files to your hard drive using the procedure described in "Using the Drivers and Utilities Media" on page 39. Windows XP:
1 Click Start My Computer Properties Hardware Device Manager. 2 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 3 Double-click the name of the device for which you are installing the driver. 4 Click the Driver tab Update Driver. 5 Click Install from a list or specific location (Advanced) Next. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click Next. 8 Click Finish and restart your computer. Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 40 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab Update Driver Browse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver OK Next. 8 Click Finish and restart your computer. Restoring the Microsoft Windows XP Operating System System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. Dell PC Restore by Symantec returns your hard drive to the operating state it was in when you purchased the computer. It permanently deletes all data on the hard drive and removes any programs installed after you received the computer. Use Dell PC Restore only if System Restore did not resolve your operating system problem. If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 41 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm Using Microsoft Windows System Restore (Windows XP) The Windows operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Starting System Restore (Windows XP) NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start All Programs AccessoriesSystem Tools System Restore. 2 Click either Restore my computer to an earlier time or Create a restore point. 3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore. Undoing the Last System Restore (Windows XP) NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start All Programs Accessories System Tools System Restore. 2 Click Undo my last restoration and click Next. Enabling System Restore (Windows XP) NOTE: If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:
D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 42 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm 1 Click Start Control Panel Performance and Maintenance System. 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked. Using Dell PC Restore (Windows XP) NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use PC Restore only if System Restore did not resolve your operating system problem. NOTE: Dell PC Restore by Symantec may not be available in certain countries or on certain computers. Use Dell PC Restore only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore. To use PC Restore:
1 Turn on the computer. 2 During the boot process, a blue bar with www.dell.com appears at the top of the screen. Immediately upon seeing the blue bar, press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let the computer finish booting (starting), and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot. 3 Click Restore and click Confirm. The restore process takes approximately 6 to 10 minutes to complete. 4 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 43 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm 5 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 6 Click Next. The System Restore screen appears and the computer restarts. 7 After the computer restarts, click OK. To remove PC Restore from the hard drive:
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-
drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer operating system to its original state. 1 Log on to the computer as a local administrator. 2 3 Double-click the filename DSRIRRemv2.exe. In Microsoft Windows Explorer, go to c:\dell\utilities\DSR. NOTE: If you do not log on as a local administrator, a message appears stating that you that you must log on as administrator. Click Quit, and then log on as a local administrator. NOTE: If the partition for PC Restore does not exist on your computer hard drive, a message appears stating that the partition was not found. Click Quit;
because there is no partition to delete. 4 Click OK to remove the PC Restore partition on the hard drive. 5 Click Yes when a confirmation message appears. The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 44 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm 6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk space is available as indicated by the increased value for Free Space. 7 Click Finish to close the PC Restore Removal window and restart the computer. Using the Windows XP Operating System Media Before You Begin (Windows XP) If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback (see "Using Windows Device Driver Rollback" on page 38). If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver (see "Using Microsoft Windows System Restore (Windows XP)" on page 42). NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items:
Dell Operating System media Dell Drivers and Utilities media NOTE: Your Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use your Drivers and Utilities media to load any required drivers, including the drivers required if your computer has a RAID controller. Reinstalling Windows XP The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System media provides options for reinstalling Windows. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows unless a Dell technical support representative instructs you to do so. 1 Save and close any open files and exit any open programs. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 45 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm Insert the Operating System media. 2 3 Click Exit if the Install Windows message appears. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive, and then press <Enter>. 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to complete the installation. NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. You need the installation software to reinstall Dell MediaDirect. See
"Contacting Dell" on page 83. Restoring the Microsoft Windows Vista Operating System You can restore your Windows Vista operating system in the following ways:
Windows Vista includes the Backup and Restore Center to create backups of important files on your computer or to back up the entire hard drive. You can then restore your operating system or files if needed. Microsoft Windows System Restore returns your hard drive to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. For instructions, see "Using Microsoft Windows System Restore (Windows XP)" on page 42. Dell Factory Image Restore restores your hard drive to the operating state it was in when you purchased the computer. Dell Factory Image Restore permanently deletes all data on the hard drive and removes any D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 46 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm applications installed after you received the computer. Use Factory Image Restore only if System Restore did not resolve your operating system problem. If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. Using Windows Vista System Restore The Windows Vista operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access the Windows Help and Support Center, click the Windows Vista Start button Help and Support. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Creating a Restore Point (Windows Vista) You can either automatically or manually create a restore point from the Windows Vista Back Up and Restore Center. To access the Windows Vista Backup and Restore Center:
Click the Windows Vista Start button Welcome Center. In the Get started with Windows section, click Show all 14 items Back Up and Restore Center. OR Click the Windows Vista Start button All Programs Maintenance Back Up and Restore Center. Under Tasks, click Create a restore point or change settings. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 47 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm For more information:
1 Click the Windows Vista Start button Help and Support. 2 Type System Restore in the search field and press <Enter>. Restoring the Computer to an Earlier Operating State (Windows Vista) If problems occur after you install a device driver, use Device Driver Rollback
(see "Using Windows Device Driver Rollback" on page 38) to resolve the problem. If Device Driver Rollback does not resolve the problem, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Windows Vista Start button Control Panel System and Maintenance Back Up and Restore Center. In the Tasks list, click Repair Windows using System Restore. 2 3 Click Continue in the User Account Control (UAC) dialog box asking for permission to run the application. 4 Click Next in the System Restore window to view the most recent restore points in chronological order. 5 Select the Show restore points older than 5 days check box to view the complete list of restore points. 6 Select a restore point. Try to restore from the most recent restore point. If this restore point fails to correct the problem, try the next oldest restore point until the issue is resolved. Any software installed after the selected restore point will need to be reinstalled. 7 Click Next Finish. 8 When prompted, click Yes. 9 After System Restore finishes collecting data, the computer restarts. 10 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. If you encounter any error messages during the restore process, follow the prompts on the screen to correct the error. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 48 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm Undoing the Last System Restore (Windows Vista) NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Windows Vista Start button Help and Support. 2 Type System Restore in the search field and press <Enter>. 3 Click Undo my last restoration, and then click Next. Restoring the Windows Vista Computer to the Default Factory Configuration The Dell Factory Image Restore option allows you to restore your hard drive back to its original factory configuration as when you first purchased it from Dell. This option appears on Dell computers that were originally pre-installed with the Windows Vista operating system and does not include computers purchased through the Express Upgrade promotion or computers that were upgraded to Windows Vista from a previous version of the Windows operating systems. NOTICE: When you restore the computer to the default factory configuration, all data on the hard drive is deleted. Before performing this procedure, back up personal files. If you do not back up personal files, the data is lost. 1 Restart the computer. To do this, click the Windows Vista Start button Restart. 2 As the computer restarts, press <F8> until the Advanced Boot Options menu appears on the screen. NOTE: You must press the <F8> key before the Windows logo appears on the screen. If you press <F8> after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen. 3 Press <Down Arrow> to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>. 4 Specify the language settings that you want, and then click Next. 5 Log in as a user who has administrative credentials, and then click OK. 6 Click Dell Factory Image Restore. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 49 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm In the Dell Factory Image Restore window, click Next. 7 8 Select the Yes, reformat hard drive and restore system software to factory condition check box. 9 Click Next. The computer is restored to the default factory configuration. 10 When the restore operation is completed, click Finish to restart the computer. Using the Windows Vista Operating System Media Before You Begin (Windows Vista) If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback (see "Using Windows Device Driver Rollback" on page 38). If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver (see "Using Microsoft Windows System Restore (Windows XP)" on page 42). NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items:
Dell Operating System media Dell Drivers and Utilities media NOTE: Your Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use your Drivers and Utilities media to load any required drivers, including the drivers required if your computer has a RAID controller. Reinstalling Windows Vista The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 50 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm NOTICE: The Operating System media provides options for reinstalling Windows. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows unless a Dell technical support representative instructs you to do so. Insert the Operating System media. 1 Save and close any open files and exit any open programs. 2 3 Click Exit if the Install Windows message appears. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive, and then press <Enter>. 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to complete the installation. You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. You need the installation software to reinstall Dell MediaDirect. See "Contacting Dell" on page 83. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 51 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\software.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 52 Reinstalling Software 5 Troubleshooting Troubleshooting Software and Hardware Problems Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. NOTE: If you are using an operating system different from Microsoft Windows, see the documentation for that operating system for troubleshooting. To start the Hardware Troubleshooter:
Windows XP:
1 Click Start Help and Support. 2 Type hardware troubleshooter in the search field and press
<Enter> to start the search. In the Fix a Problem section, click Hardware Troubleshooter. In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. Windows Vista:
and click Help and Support. 1 Click the Windows Vista Start button 2 In the Find an answer section, click Troubleshooting. OR Type hardware troubleshooter in the search field, and then press
<Enter>. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. 3 4 3 Troubleshooting 53 NOTE: If you do not find the answer in the items categorized in Troubleshooting, you can get online help by typing your question in the Search Help field at the top of the window. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page 68 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTE: The Dell Diagnostics only operates on Dell computers. Enter the system setup program, review your computers configuration information, and ensure that the device you want to test displays in the system setup program and is active. See the Service Manual for this computer for more information. Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Starting the Dell Diagnostics From the Drivers and Utilities Media" on page 55). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 83. 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2 Turn on (or restart) your computer. 3 Start the Dell Diagnostics in one of the following two ways. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. 54 Troubleshooting When the DELL logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>. NOTE: Before attempting the following option, the computer must be powered down completely. Press and hold the <Fn> key while powering the computer on. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, and hard drive. During the assessment, answer any questions that appear. If failures are detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>. If failures are detected during the Pre-boot System Assessment, write down the error codes and contact Dell (see "Contacting Dell" on page 83). If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting the Dell Diagnostics From the Drivers and Utilities Media Insert your Drivers and Utilities media. 1 2 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. Troubleshooting 55 NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release the <F12> key in even intervals until the boot device menu appears. 3 At the boot device menu, use the up- and down-arrow keys to highlight CD/DVD/CD-RW, and then press <Enter>. NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in the system setup program. 4 Select the Boot from CD-ROM option from the menu that appears and then press <Enter>. 5 Type 1 to start the Drivers and Utilities menu and then press <Enter>. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 7 At the Dell Diagnostics Main Menu, select the test you want to run. NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Remove your Drivers and Utilities media and then close the Main Menu window to exit the Dell Diagnostics and restart the computer. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select Test System to run a complete test on your computer. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 56 Troubleshooting After you have selected the Test System option from the main menu, the following menu appears. NOTE: It is recommended that you select Extended Test from the menu to run a more thorough check of the devices in the computer. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of system devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Performs a thorough check of system devices. The test typically takes an hour or more and periodically requires your input to answer specific questions. Tests a specific device in the system and can be used to customize the tests you want to run. Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having. For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell"
on page 83). NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Troubleshooting 57 Tab Results Errors Help Configuration Parameters Error Messages Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and any requirements for running the test. Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Allows you to customize the test by changing the test settings. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A U X I L I AR Y D E VI C E F A I L U R E The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See the Service Manual for this computer for more information. If the problem persists, contact Dell (see
"Contacting Dell" on page 83). B A D CO MM AN D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. 58 Troubleshooting CA C H E D I S A B L E D D U E T O F AIL U RE The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 83). CD D R I V E CO N TR OLL E R F AIL U RE The CD drive does not respond to commands from the computer (see "Drive Problems" on page 64). DA T A E RR O R The hard drive cannot read the data (see "Drive Problems" on page 64). DE C RE A SI N G A V A I L A B L E M E M O R Y One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. DI SK C: F A I L E D I NI T I A L I Z A T I O N The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). DR I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See the Service Manual for this computer for more information. E RR OR R E A D I N G PCMCIA CA RD The computer cannot identify the ExpressCard. Reinsert the card or try another card. See the Service Manual for this computer for more information. E XT E N D E D ME M O R Y S I Z E H A S C H A N G E D The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see
"Contacting Dell" on page 83). T H E F I L E B E I N G CO PI ED I S T O O L A R G E F O R T H E D E S TI N A T I O N DRI VE The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S: \ / : * ? <
> | Do not use these characters in filenames. GA T E A20 F AI L U RE A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. GE N E R A L F A I L U R E The operating system is unable to carry out the command. The message is usually followed by specific informationfor example, Printer out of paper. Take the appropriate action. HA R D- DI SK D R I V E C O N F I G U R A T I O N E R R O R The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see the Service Manual for this computer), and boot the computer from a CD. Then, shut Troubleshooting 59 down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). H A R D- D I S K D R I V E C O N T RO L L E R FAIL URE 0 The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see the Service Manual for this computer), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). H A R D- D I S K D R I V E F A I L U R E The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see the Service Manual for this computer), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). H A R D- D I S K D R I V E R EA D F A I L U R E The hard drive may be defective. Shut down the computer, remove the hard drive (see the Service Manual for this computer), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). I N S E RT B O O T A B L E M E D I A The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media. I N V A L I D C O N F IGU RA T I O N I N F O R M A T I O N- PL EA SE R U N S YS T E M SE T U P P RO GRA M The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. See the Service Manual for this computer for more information. K E Y B O A R D C L O C K L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 54). K E Y B O A R D C O N T R O L L E R F A I L U R E For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 54). 60 Troubleshooting KE Y B O A R D D A T A L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 54). KE Y B O A R D S T U C K KE Y F A I L U R E For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Dell Diagnostics" on page 54). LI CE N S E D C O N T E N T I S N O T A C C E SS I B L E I N M E D I ADI RE C T Dell MediaDirect cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see "Dell MediaDirect problems" on page 69). ME M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S, RE AD VA LUE E X PE C T I N G VAL U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. ME M O R Y ALL OCA TION E R RO R The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. ME M O R Y D A T A L I N E F AI L U RE A T A D D R E S S, RE AD V A L U E E X P EC T IN G VA LUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. ME M O R Y D O U B L E W O R D L O G IC F A I L U R E A T A D D R ES S, R E A D V A L U E E XP E C T IN G VA LUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. ME M O R Y O D D/E V E N L O G IC F A I L U R E A T A D D R E S S, R E A D V A L U E E XP E CT I N G VA LUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. ME M O R Y WR IT E/ R EA D F A I L U R E A T A D D R E S S, R E A D VA LUE E X PE C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. Troubleshooting 61 N O B O O T DE VI CE A VA IL A B L E The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T SE C T OR O N H A RD D R I V E The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 83). N O T I M E R T I C K I N T E RR U P T A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). N O T E N O U G H M E M O R Y O R R E SO UR CE S. E X I T SO ME P RO G RA M S A N D T R Y A G A I N You have too many programs open. Close all windows and open the program that you want to use. O P E RA T I N G S YS T E M N O T F O U N D Reinstall the hard drive (see the Service Manual for this computer). If the problem persists, contact Dell (see "Dell Diagnostics" on page 54). O P T ION A L ROM B A D C H E C KS U M The optional ROM has failed. Contact Dell (see "Dell Diagnostics" on page 54). A R E Q U I R E D .DLL F I L E WAS N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program. Windows XP:
1 Click Start Control Panel Add or Remove Programs Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Windows Vista:
1 Click the Windows Vista Start button Programs and Features. Control Panel Programs 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. S E CT O R N O T F O U N D The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on 62 Troubleshooting the hard drive. See Windows Help and Support for instructions (click Start Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. SE E K E RR O R The operating system cannot find a specific track on the hard drive. SHUTD O WN F A I L U RE A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). TI M E- O F- D A Y CL OCK LO ST P O W E R System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see the Service Manual for this computer). If the message reappears, contact Dell (see "Contacting Dell" on page 83). TI M E- O F- D A Y CL OCK S T O P PE D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 83). TI M E- O F- D A Y N O T S E T- P L E A S E R U N T H E S YS T E M SE T U P P RO G RA M The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See the Service Manual for this computer for more information. TI M E R C H IP C O U N T E R 2 F A I L ED A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). UN E X PE C T E D I NT E R R U PT I N P RO TE C T E D M O D E The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 54). X:\ I S N O T A C C E S S I B L E. T H E D E V I C E I S N O T R E A D Y Insert a disk into the drive and try again. WA R N I N G: BA T T ER Y I S C R I T I C A L L Y L O W The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer. Troubleshooting 63 Solving Problems Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. NOTE: If you are using an operating system different from Microsoft Windows, see the documentation for that operating system for solving problems. E N S U R E T H A T M I CR O S O F T W I N D O W S R E C O G N I Z E S T H E D RI VE Windows XP:
Click Start and click My Computer. Windows Vista:
Click the Windows Vista Start button If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D RIV E Insert another floppy disk, CD, or DVD to eliminate the possibility that and click Computer. the original media is defective. Insert a bootable floppy disk and restart the computer. C L E A N T H E DRI VE O R D I S K See the Service Manual for this computer for more information. E N S U R E T H A T T H E CD O R DVD ME D I A I S S N A P P ED O N T O T H E SP IN DL E C H E C K T H E CA BLE C O N N E CT I ON S C H E C K F O R H A R D W A R E INCO MP ATI B ILI T IES See "Hardware Troubleshooter"
on page 53. R U N T H E D E L L DI A G N O S T I C S See "Dell Diagnostics" on page 54. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. 64 Troubleshooting Problems writing to a CD-RW or DVD+/-RW drive CL O S E O T H ER P R O G R A M S CD-RW and DVD+/-RW drives must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the drive. TURN O F F S L E E P ST A T E I N W INDO WS B E F O R E W RI T IN G T O A CD/DVD D ISC See the Service Manual for this computer for more information. CH A N G E T H E W RI TE SP E E D T O A S L O W E R R A T E See the help files for your CD or DVD creation software. The drive tray cannot eject 1 Ensure that the computer is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive, then push firmly until the tray is partially ejected. 3 Gently pull out the tray until it stops. The drive makes an unfamiliar scraping or grinding sound Ensure that the sound is not caused by the program that is running. Ensure that the disc is inserted properly. Hard drive problems AL L O W T H E C O M PU T E R T O COO L BEFO RE T U RN I N G I T O N A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. Windows XP:
1 Click Start and click My Computer. 2 Right-click Local Disk C:. 3 Click PropertiesTools Check Now. 4 Click Scan for and attempt recovery of bad sectors and click Start. Windows Vista:
1 Click the Windows Vista Start button 2 Right-click Local Disk C:. and click Computer. Troubleshooting 65 3 Click PropertiesTools Check Now. The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 4 Follow the instructions on the screen. Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. I F YOU R EC E IV E A N I N S U F F I C I E N T M E M O R Y ME S S A G E Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory. See the Service Manual for this computer for more information. Reseat the memory modules to ensure that your computer is successfully communicating with the memory. See the Service Manual for this computer for more information. Run the Dell Diagnostics (see "Dell Diagnostics" on page 54). I F YOU E XP E R IE N CE O T H E R M EM O RY P RO B L E M S Reseat the memory modules to ensure that your computer is successfully communicating with the memory. See the Service Manual for this computer for more information. Ensure that you are following the memory installation guidelines. See the Service Manual for this computer for more information. Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see the Service Manual for this computer. Run the Dell Diagnostics (see "Dell Diagnostics" on page 54). Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. 66 Troubleshooting CH E C K T H E P O WE R L I G H T When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in Sleep statepress the power button to exit Sleep state. If the light is off, press the power button to turn on the computer. NOTE: For information on the Sleep power state, see the Service Manual for this computer. CH A R G E T H E B A T T E R Y The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. CH E C K T H E B A T T E R Y ST AT U S L I G H T If the battery status light flashes amber or is a steady amber, the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes blue and amber, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes amber, the battery may be defective. See "Contacting Dell" on page 83. CH E C K T H E B A T T E R Y T EM P E RA T U RE If the battery temperature is below 0C
(32F), the computer will not start. TES T T H E EL E CT R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. CH E C K T H E AC A D A P T E R Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. CO N N E C T T H E C O M PU T ER D I RE C T L Y T O A N E L E CT R I C A L O U T L E T Bypass power protection devices, power strips, and extension cables to verify that the computer turns on. E L I M I N A T E PO S S I B L E I N T E RF E R E N CE Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. Troubleshooting 67 A D J U S T T H E P O W E R PR O P E RT I ES See the Service Manual for this computer for more information. R E SE A T T H E M E MO RY M O D U L E S If the computer power light turns on, but the display remains blank, reinstall the memory modules. See the Service Manual for this computer for more information. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. The computer does not start C H E C K T H E A C A D A P T E R Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet. The AC adapter shuts down when there is a fault. The green light turns off when this happens. To bring it back on, disconnect the AC adapter from the power source for 10 seconds, and then connect it back on. The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TU RN T H E CO M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer. A program stops responding or crashes repeatedly E N D T H E P RO G RA M 1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager. 2 Click the Applications tab. 3 Click to select the program that is no longer responding. 4 Click End Task. NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen. 68 Troubleshooting CH E C K T H E S O F T WA RE D OC UM EN T A TI ON If necessary, uninstall and then reinstall the program. Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Microsoft Windows operating system RU N T H E PR O G R A M CO M P A T I B IL I T Y W I Z A RD Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click Start All Programs Accessories Program Compatibility Wizard Next. 2 Follow the instructions on the screen. Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start Control Panel Programs Use an older program with this version of Windows. In the welcome screen, click Next. 2 3 Follow the instructions on the screen. A solid blue screen appears TURN TH E CO M PU T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer. Dell MediaDirect problems CH E C K T H E DE L L M E D I ADI R E C T H E L P F I L E F O R I N F O R M A T I O N Use the Help menu to access Dell MediaDirect Help. TO P L A Y M O V I E S WI TH DE L L M E D I ADI R E C T, Y O U M U S T HA VE A DVD D RI VE A ND T H E D EL L DVD P L A Y E R If you purchased a DVD drive with your computer, this software should already be installed. Troubleshooting 69 VI D E O Q U A L I T Y P R O B L E M S Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files. C A N N O T P L A Y S O M E M E D I A F I L E S Because Dell MediaDirect provides access to media files outside the Windows operating system environment, access to licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music and video files have a lock icon next to them. You can access licensed files in the Windows operating system environment. A D J U S T I N G T H E C O L O R S E T TI N G S F O R M O V I E S T H A T C O N T A I N SC E N E S T H A T A R E T O O DA RK O R T O O B R I G H T Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios. NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell for assistance (see "Contacting Dell" on page 83). Other software problems C H E C K T H E SO FT WAR E D O C U ME N T A T I O N O R C O N T A C T T H E S O F T W A RE M A NU F A C T U RE R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. B A C K U P YO UR F I L ES I MM E D I A T E L Y U S E A V I R U S- SC A N N I N G P R O G R A M T O CHE C K T H E HA RD D R I V E, F L O P P Y D I S K S, O R CDS S A V E A N D C L O S E A N Y O PE N F I L E S O R PR OG RAM S A N D SH UT D O W N Y O U R 70 Troubleshooting CO MP U T E R T H R O U G H T H E ST A RT M E N U SC A N T H E C O M P U T E R F O R SP Y WA RE If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. RU N T H E DE L L DI A G N O S T I C S If all tests run successfully, the error condition is related to a software problem (see "Dell Diagnostics" on page 54). Video and Display Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. CH E C K T H E B A T T E R Y If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and then turn on the computer. TES T T H E EL E CT R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. CH E C K T H E AC A D A P T E R Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. CO N N E C T T H E C O M PU T ER D I RE C T L Y T O A N E L E CT R I C A L O U T L E T Bypass power protection devices, power strips, and extension cables to verify that the computer turns on. AD J U ST T H E PO WE R P RO P E R TI E S Search for the keyword sleep in Windows Help and Support. SW I T CH T H E V ID E O I M A G E If your computer is attached to an external monitor, press <Fn><F8> to switch the video image to the display. If the display is difficult to read AD J U ST T H E B R I G H T N E S S Press <Fn> and the up- or down-arrow key. Troubleshooting 71 M O V E T H E E XT E R N A L S U B W O O F E R A W A Y F R O M T H E CO M P U T E R O R M O N I T O R If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor. E L I M I N A T E P O S SI B L E I N TE R F E R E N CE Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. R O T A T E T H E CO M P U T E R T O FA CE A D I F F E RE N T D I RE C T I O N Eliminate sunlight glare, which can cause poor picture quality. A D J U S T T H E W I N D O W S D I S P L A Y SE T T I NG S Windows XP:
1 Click Start Control Panel Appearance and Themes. 2 Click the area you want to change or click the Display icon. 3 Try different settings for Color quality and Screen resolution. Windows Vista:
1 Click the Windows Vista Start button Control Panel Hardware and Sound Personalization Display Settings. 2 Adjust Resolution and Colors settings, as needed. R U N T H E VI D E O D I A G N O S T I C S T E S T S If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in the "Dell Diagnostics" on page 54, then contact Dell
(see "Contacting Dell" on page 83). S E E "E RR OR M E S S A G E S" If an error message appears, see "Error Messages"
on page 58. If only part of the display is readable C O N N E CT A N E X TE R N A L MO N I T O R 1 Shut down your computer and connect an external monitor to the computer. 2 Turn on the computer and the monitor, and then adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Contacting Dell" on page 83). 72 Troubleshooting Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. No sound from integrated speakers AD J U ST T H E W INDO WS V O L U M E C O N T R O L Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. AD J U ST T H E VO LUM E U S I N G K E Y B O A R D S H O RT C U T S Press <Fn><End> to disable (mute) or re-enable the integrated speakers. RE I N S T A L L T H E S O U N D ( A U D I O) D R I V E R See "Reinstalling Software" on page 37. No sound from external speakers E N SU R E T H A T T H E S U B W O O F E R A N D T H E S PE A K E R S A RE T U RN E D O N See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. AD J U ST T H E W INDO WS V O L U M E C O N T R O L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. DI SC O N N E CT H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E CT O R Sound from the speakers is automatically disabled when headphones are connected to the headphone connector. TES T T H E EL E CT R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E PO S S I B L E I N T E RF E R E N CE Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. RE I N S T A L L T H E A U D I O D RIV E R See "Reinstalling Software" on page 37. RU N T H E DE L L DI A G N O S T I C S See "Dell Diagnostics" on page 54. NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. Troubleshooting 73 No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E CT I O N Ensure that the headphone cable is securely inserted into the headphone connector. See the Service Manual for this computer for more information. A D J U S T T H E W I N D O W S VO LUM E C O N T RO L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. 74 Troubleshooting FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\findinfo.fm 6 Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Service Tag/Express Service Code Label The Service Tag/Express Service Code is located on your computer. Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer. Operating System Media The Operating System media is a CD or DVD that may have shipped with your computer. Contents Use the Service Tag to identify your computer when you use support.dell.com or contact support. Enter the Express Service Code to direct your call when contacting support A diagnostic program for your computer Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com. Desktop System Software (DSS) Readme files NOTE: Readme files may be included on your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Reinstall your operating system D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Finding Information 75 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\findinfo.fm Document/Media/Label Dell Product Information Guide The Dell Product Information Guide is a hardcopy document that may have shipped with your computer. Service Manual The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide The Dell Technology Guide is available on your hard drive. Microsoft Windows License Label Your Microsoft Windows License is located on your computer. Contents Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement How to remove and replace parts How to configure system settings How to troubleshoot and solve problems About your operating system Using and maintaining peripherals Understanding technologies such as RAID, Internet, Bluetooth, E-mail, and so on. Provides your operating system product key. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 76 Finding Information FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm Getting Help Obtaining Assistance 7 CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1 See "Solving Problems" on page 64 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 54 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 82. 4 Use Dell's extensive suite of online services available at Dell Support 5
(support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 78 for a more extensive list of Dell Support online. If the preceding steps have not resolved the problem, see "Contacting Dell" on page 83. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 78. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Getting Help 77 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 80, and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Online Services You can learn about Dell products and services on the following websites:
www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) Dell Support e-mail addresses D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 78 Getting Help FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 83. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 83. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 83. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Getting Help 79 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 83. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 83. Include a copy of the invoice and a letter describing the reason for the return. Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 82), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 83). Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for credit. 2 3 4 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 80 Getting Help FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 82). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in your the safety information that shipped with your computer. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Getting Help 81 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm Diagnostics Checklist Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 82 Getting Help FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Visit support.dell.com. 2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 3 Click Contact Us on the left side of the page. 4 Select the appropriate service or support link based on your need. 5 Choose the method of contacting Dell that is convenient for you. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Getting Help 83 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\help.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 84 Getting Help 8 Appendix FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
Reorient the receiving antenna. Relocate the system with respect to the receiver. Move the system away from the receiver. Plug the system into a different outlet so that the system and the receiver are on different branch circuits. If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 Appendix 85 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\appendix.fm The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:
Product name:
Model number:
Company name:
Dell Latitude E6400 PP27L Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 Macrovision Product Notice This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 86 Appendix FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookIX.fm Index A audio. See sound C CD CD-RW drive problems, 65 drive problems, 64 CDs operating system, 75 Check Disk, 65 computer crashes, 68-69 restore to previous operating state, 42 slow performance, 71 specifications, 25 stops responding, 68 contacting Dell, 83 D Dell contacting, 83 Dell Diagnostics about, 54 starting from the Drivers and Utilities media, 55 Dell MediaDirect problems, 69 DellConnect, 78 diagnostics Dell, 54 documentation End User License Agreement, 76 ergonomics, 76 Product Information Guide, 76 regulatory, 76 safety, 76 Users Guide, 76 warranty, 76 drivers, 37 about, 37 identifying, 37 reinstalling, 38 Drivers and Utilities media about, 39 Dell Diagnostics, 54 drives problems, 64 DVD drive problems, 64 starting from your hard drive, 54 DELL CONFIDENTIAL PRELIMINARY 2/14/08 FOR PROOF ONLY E End User License Agreement, 76 ergonomics information, 76 Index 87 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookIX.fm error messages, 58 H hard drive problems, 65 hardware Dell Diagnostics, 54 I Internet connection about, 18 options, 18 setting up, 18 M messages error, 58 monitor. See display O operating system reinstalling, 75 reinstalling Windows Vista, 42 Operating System CD, 75 P PC Restore, 43 phone numbers, 83 power problems, 66 power light conditions, 66 problems blue screen, 69 CD drive, 64 CD-RW drive, 65 computer crashes, 68-69 computer does not start up, 68 computer stops responding, 68 Dell Diagnostics, 54 Dell MediaDirect, 69 drives, 64 DVD drive, 64 error messages, 58 hard drive, 65 lockups, 68 power, 66 power light conditions, 66 program crashes repeatedly, 68 program stops responding, 68 programs and Windows compatibility, 69 restore computer to previous operating state, 42 slow computer performance, 71 software, 68-70 sound and speakers, 73 speakers, 73 spyware, 71 Product Information Guide, 76 DELL CONFIDENTIAL PRELIMINARY 2/14/08 FOR PROOF ONLY Index 88 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookIX.fm R regulatory information, 76 reinstalling Windows Vista, 42 S safety instructions, 76 screen. See display software problems, 69-70 sound problems, 73 volume, 73 speakers problems, 73 volume, 73 specifications, 25 spyware, 71 support contacting Dell, 83 System Restore, 42 T telephone numbers, 83 transferring information to a new computer, 20 troubleshooting Dell Diagnostics, 54 restore computer to previous operating state, 42 U Users Guide, 76 V video problems, 71 volume adjusting, 73 W warranty information, 76 Windows Easy Transfer wizard, 20 Windows Vista Program Compatibility wizard, 69 reinstalling, 42 Windows Easy Transfer wizard, 20 Windows XP Device Driver Rollback, 38-39 PC Restore, 43 reinstalling, 75 System Restore, 42 wizards Program Compatibility wizard, 69 Windows Easy Transfer, 20 DELL CONFIDENTIAL PRELIMINARY 2/14/08 FOR PROOF ONLY Index 89 FILE LOCATION: C:\00_Windchill\systems\Roush\QRG\A00\EN\bookIX.fm DELL CONFIDENTIAL PRELIMINARY 2/14/08 FOR PROOF ONLY Index 90
various | User Manual 11 | Users Manual | 777.57 KiB |
FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\title.fm D E L L C O N F I D E N T I A L PR E L I M IN A RY 2 /1 0 / 08 F O R P R O O F O N LY Template Last Updated -3/20/2007 Dell Latitude ATG E6400 Setup and Quick Reference Guide Model PP27L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. 2007 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, Latitude, Wi-Fi Catcher, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel and Pentium are registered trademarks of Intel Corporation in the U.S. and other countries;
Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and Core are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP27L May 2008 P/N NU229 Rev. A00 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\bookTOC.fm Contents 1 About Your Computer . . . . . . . . . . . . . . . . . Front and Right Side View . . . . . . . . . . . . . . Back and Left Side View . . . . . . . . . . . . . . . 7 7 9 Battery Removal . . . . . . . . . . . . . . . . . . . . . 10 Wireless Switch . . . . . . . . . . . . . . . . . . . . . 11 2 Setting Up Your Computer . . . . . . . . . . . . 13 Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 13 Connecting to the Internet . . . . . . . . . . . . . . . . Setting Up Your Internet Connection . . . . . . . . Transferring Information to a New Computer . . . . . . Microsoft Windows XP . . . . . . . . . . . . . . . Microsoft Windows Vista . . . . . . . . . . . . 17 18 20 20 23 3 Specifications . . . . . . . . . . . . . . . . . . . . . 25 4 Reinstalling Software . . . . . . . . . . . . . . . 35 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . What Is a Driver? . . . . . . . . . . . . . . . . . . Identifying Drivers . . . . . . . . . . . . . . . . . Reinstalling Drivers and Utilities . . . . . . . . . . 35 35 35 36 Contents 3 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\bookTOC.fm Restoring the Windows Vista Operating System . . . Using Windows Vista System Restore . . . . . . . Restoring the Windows Vista Computer to the Default Factory Configuration . . . . . . . . . . . . . . . . . . . . Using the Windows Vista Operating System Media 39 40 42 43 Restoring the Windows XP Operating System . . . . . 44 Using Microsoft Windows System Restore (Windows XP) 44 Using Dell PC Restore (Windows XP) . . . . . . Using the Windows XP Operating System Media . 46 48 5 Troubleshooting . . . . . . . . . . . . . . . . . . . 51 Troubleshooting Software and Hardware Problems . . Hardware Troubleshooter . . . . . . . . . . . . . Dell Diagnostics. . . . . . . . . . . . . . . . . . . Error Messages . . . . . . . . . . . . . . . . . . . Solving Problems . . . . . . . . . . . . . . . . . . . . Drive Problems . . . . . . . . . . . . . . . . . . . Memory Problems . . . . . . . . . . . . . . . . . Power Problems . . . . . . . . . . . . . . . . . . Lockups and Software Problems . . . . . . . . . . Video and Display Problems . . . . . . . . . . . . Sound and Speaker Problems . . . . . . . . . . . 51 51 52 56 62 62 64 64 66 69 71 6 Finding Information . . . . . . . . . . . . . . . . 73 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 75 Obtaining Assistance . . . . . . . . . . . . . . . . . . Technical Support and Customer Service . . . . . 75 76 4 Contents FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\bookTOC.fm DellConnect . . . . . . . . . . . . . . . . . . . . . Online Services . . . . . . . . . . . . . . . . . . . AutoTech Service . . . . . . . . . . . . . . . . . . Automated Order-Status Service. . . . . . . . . . 76 76 77 77 Problems With Your Order . . . . . . . . . . . . . . . . 77 Product Information . . . . . . . . . . . . . . . . . . . 78 Returning Items for Warranty Repair or Credit . . . . . 78 Before You Call . . . . . . . . . . . . . . . . . . . . . 78 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 81 8 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . 83 FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . FCC Class B . . . . . . . . . . . . . . . . . . . . . 83 83 Macrovision Product Notice . . . . . . . . . . . . . . 84 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Contents 5 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\bookTOC.fm 6 Contents About Your Computer Front and Right Side View 5 6 7 8 9 4 3 2 1 26 1 10 11 12 13 14 15 16 17 25 24 23 22 21 20 19 18 D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 About Your Computer 7 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\about.fm 1 3 5 7 track stick keyboard ambient light sensor (ALS) display 2 4 6 8 display latch 9 11 Dell Control Point (DCP) 13 USB ports (2) 15 wireless switch 17 19 21 23 25 right speaker finger print swipe reader firewire (IEEE 1394a) port touch pad latch button left speaker device status lights keyboard status lights microphone/camera
(optional) volume controls power button 10 12 14 WiFi Catcher 16 18 20 22 24 media card reader 26 touch pad buttons audio connectors (2) optical drive ExpressCard/CardBus slot contactless SmartCard reader D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 8 About Your Computer FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\about.fm Back and Left Side View 1 2 3 RJ-11 port 1 3 multimode DisplayPort 5 7 security cable slot eSATA/PowerShare USB port SmartCard Reader 9 9 8 7 5 6 RJ-45 network port AC adapter VGA PowerShare USB port 4 2 4 6 8 10 network connector CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY About Your Computer 9 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\about.fm Battery Removal Remove the battery by sliding the battery tabs inward and move the battery away from the notebook. Install the battery by pushing the battery inward until it clicks into place. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 10 About Your Computer FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\about.fm Wireless Switch 1 2 3
"off" position
"on" position 1 2 3 Wi-Fi Catcher Disables wireless devices Enables wireless devices Scans for WLAN networks D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY About Your Computer 11 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\about.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 12 About Your Computer 2 Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the the safety information that shipped with your computer. 1 Unpack the accessories box if you have not done so already. 2 Set aside the contents of the accessories box, which you will need to complete the setup of your computer. The accessories box also contains user documentation and any software or additional hardware (such as PC Cards, drives, or batteries) that you have ordered. 3 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet. 2 1 2 1 3 power LED AC adapter connector 2 AC adapter cable CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 Setting Up Your Computer 13 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\setting.fm NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable.
(Optional). Connect the network cable (not provided). 4 2 1 1 Network (ethernet) cable 2 Network (ethernet) connector 5
(Optional). Connect USB devices (such as a mouse). 2 1 1 USB cable 2 USB connector D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 14 Setting Up Your Computer FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\setting.fm 6
(Optional). Connect headphones and/or a microphone. 2 1 1 Headphone or microphone cable 2 Headphone or microphone connector Attach headphones to the connector. Attach a microphone to the connector. 7
(Optional). Connect a 1394 (4-pin firewire) device. (diagram to be replaced with correct 4-pin 1394a connector. 2 1 1 8 9 1394 cable 2 1394 connector
(Optional). Connect an eSATA device. (diagram to be added)
(Optional). Connect a Dell external media module. (diagram to be added) D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 15 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\setting.fm 10 Open the computer display and press the power button to turn on the computer. NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer.
(Optional). (For discussion) Turning on the optional backlight keyboard.
(Optional). (For discussion) Using the ambient light sensor. (ALS).
(Optional). Usingthe Dell ControlPoint (DCP). Activate DCP by pressing the DCP button just left of the power button. The Dell ControlPoint icon appears on the taskbar. Click the icon to access Dell ControlPoint Help and additional features and options. For more information about DCP, see the Dell Technology Guide on your computer or at support.dell.com.
(Optional). (For discussion). How to implement all-day battery capability. 11 12 13 14 D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 16 Setting Up Your Computer FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\setting.fm 15
(Optional). Connect to the Internet. See "Connecting to the Internet" on page 17 for more information. 4 5 3 2 1 1 3 5 Internet service wireless router portable computer with wireless network card 2 4 cable or DSL modem desktop computer with network adapter Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options:
D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 17 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\setting.fm DSL connections that provide high-speed Internet access through your existing telephone line or cellular telephone service. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. Cable modem connections that provide high-speed Internet access through your local cable TV line. Satellite modem connections that provide high-speed Internet access through a satellite television system. Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL, cable, and satellite modem connections. Wireless Wide Area Network (WWAN) or Mobile Broadband technology provides a connection to the Internet using cellular technology at broadband rates. Wireless Local Area Network (WLAN) connections use high-frequency radio waves to communicate. Typically, a wireless router is connected to the broadband cable or DSL modem that broadcasts the Internet signal to your computer. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL, cable, or satellite modem connection, contact your ISP or cellular telephone service for setup instructions. Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut:
1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the following section that corresponds to the operating system your computer is using. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 18 Setting Up Your Computer FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\setting.fm Windows XP NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. 1 Save and close any open files, and exit any open programs. 2 Click Start Internet Explorer. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate option:
If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a CD, click Use the CD I got from an ISP. 5 Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. Windows Vista NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button 3 Under Network and Internet, click Connect to the Internet.
, and click Control Panel The Connect to the Internet window appears. 4 Click either Broadband (PPPoE) or Dial-up, depending on how you want to connect:
D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 19 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\setting.fm Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. Chose Dial-up if you will use a dial-up modem or ISDN. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Transferring Information to a New Computer You can use your operating system "wizards" to help you transfer files and other data from one computer to anotherfor example, from an old computer to a new computer. For instructions, see the following section that corresponds to the operating system that your computer is running. Microsoft Windows XP The Microsoft Windows XP operating system provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer data, such as:
E-mail messages Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer. NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. To transfer data over a serial connection, you must access the Network Connections utility from the Control Panel and perform additional configuration steps, such as setting up an advanced connection and designating the host computer and the guest computer. For instructions on setting up a direct cable connection between two computers, D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 20 Setting Up Your Computer FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\setting.fm see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries. For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. You can use the optional Operating System media for this process or you can create a wizard disk with the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD Next. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settings Next. 4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 21 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\setting.fm 7 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive Next. Insert the removable media, such as a writable CD, and click OK. 5 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next. 7 Go to the old computer. To copy data from the old computer:
1 On the old computer, insert the wizard disk. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 22 Setting Up Your Computer FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\setting.fm 2 Click Start Run. 3 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 4 On the Files and Settings Transfer Wizard welcome screen, click Next. 5 On the Which computer is this? screen, click Old Computer Next. 6 On the Select a transfer method screen, click the transfer method you prefer. 7 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 8 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Microsoft Windows XP Operating System?). NOTE: Access to the Dell Knowledge Base document may not be available in certain countries. Microsoft Windows Vista 1 Click the Windows Vista Start button
, and then click Transfer files and settings Start Windows Easy Transfer. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 23 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\setting.fm In the User Account Control dialog box, click Continue. 2 3 Click Start a new transfer or Continue a transfer in progress. Follow the instructions provided on the screen by the Windows Easy Transfer wizard. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 24 Setting Up Your Computer FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\specs.fm 3 Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start Help and Support and select the option to view information about your computer. Processor Processor type L1 cache L2 cache Front side bus frequency System Information System chipset Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI bus
(PCI-Express used for video controllers) Intel Core 2 Duo L1 Cache 64KB, 16-way 32KB, 8-way 32KB iL1/24KB (info from web, yet to be verified) Shared 3 MB or 6 MB L2 cache (info from web, yet to be verified) 1067 MHz Intel "Montevina" Chipset for (Need official Intel name when available) TBD TBD TBD TBD TBD TBD D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Specifications 25 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\specs.fm PC Card (optional) CardBus controller PC Card connector Cards supported PC Card connector size Ricoh R5C847 one (supports one Type I or Type II card) PC Card: 3.3 V and 5 V 80 pins Express Card (option) NOTE: The Express Card slot is designed only for Express Cards. It does NOT support PC Cards. Express Card connector 8-in-1 card reader 54 mm Express Card slot (supports both USB and PCIe based interfaces) Cards supported Express Card/54 (54 mm) 8-in-1 Memory Card Reader 8-in-1 memory card controller 8-in-1 memory card connector Cards supported Memory Memory module connector Memory configurations Memory type Minimum memory TBD TBD SD, SDIO, SD HC, Mini SD (w/adapter) MMC, MMC+, Mini MMC (w/adapter) 2 DIMM slots 1 GB (1 DIMM or 2 DIMMs) 2 GB (1 DIMM or 2 DIMMs) 3 GB (2 DIMMs) 4 GB (1 DIMM or 2 DIMMs, Vista only) 8 GB (2 DIMMS, Vista only) DDR2II 667 MHz and 800 MHz (if supported by chipset and/or processor combinations). Non-ECC memory only. 1 GB D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 26 Specifications FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\specs.fm Memory (continued) Maximum memory NOTE: In order to take advantage of the dual-channel bandwidth capability, both memory slots must be populated and must match in size. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files. 8 GB (supported by Vista only) Ports and Connectors Audio IEEE 1394a Consumer IR Mini-Card Support (internal expansion slots) Modem Network adapter USB eSATA Video Microphone connector, stereo headphone/speakers connector 4-pin connector One mini-card slot One dedicated half mini-card slot for WLAN (Wi-Fi Catcher) One dedicated mini-card slot for WWAN
(mobile broadband) One dedicated mini-card slot for WPAN One additional mini-card slot for Intel Flash Cache One USB based Bluetooth daughter card
(Dell Wireless 360) RJ-11 RJ-45 port 1 PowerShare USB port 2 regular USB ports eSATA/PowerShare USB port VGA DisplayPort D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Specifications 27 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\specs.fm Communications Modem:
Network adapter Wireless Mobile Broadband GPS Internal modem optional 10/100 Ethernet LAN on system board WLAN half Mini-Card, WWAN, WPAN Mini-Cards Bluetooth wireless technology Ultra wideband (UWB) technology Mini card Supported by Mobile Broadband mini card Video NOTE: Your Dell computer has both integrated and discrete video. Video type:
Data bus Video controller Video memory Video output Support Audio Audio type Audio controller Stereo conversion integrated and discrete on system board, hardware accelerated integrated video or PCI-E graphics x16 integrated video: Intel Extreme discrete video: nVIDIA Quadro NVS 160M integrated video: up to 128 MB discrete video: 256 MB dedicated memory VGA, DisplayPort, Advanced E-Port, and E-Port capability VGA DVI (DisplayPort adapter or through E-Port) HDMI (DisplayPort adapter) two-channel high definition audio (Azalia) IDT 92HD71B 24-bit (analog-to-digital and digital-to-
analog) D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 28 Specifications FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\specs.fm Audio (continued) Interfaces:
Internal External Speaker Internal speaker amplifier Internal microphone Volume controls Display Type (active-matrix TFT) Active X/Y Dimensions:
Height Width Diagonal Maximum resolutions:
WXGA CCFL WXGA+
Refresh rate Operating angle Viewing angles:
Horizontal Vertical Pixel pitch:
WXGA CCFL WXGA+
high definition audio (Azalia) codec microphone-in connector, stereo headphones/speakers connector Two 1W 4-ohm speakers 1W per channel, 4 ohms Single digital microphone volume control buttons, program menus WXGA, WXGA+
303.74 x 189.84 206 mm (8.11 inches) 320 mm (12.6 inches) 358.14 mm (14.1 inches) 1280 x 800 at 262 K colors 1440 x 900 at 262 K colors 60 Hz 0 (closed) to 160 (except when docked) 40/40 15/30 40/40 15/30 D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Specifications 29 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\specs.fm Display (continued) Power Consumption (panel with backlight) (typical):
WXGA CCFL WXGA+
Keyboard Number of keys Layout Size Touch Pad X/Y position resolution
(graphics table mode) Size:
Width Height Battery Type 6.2 W (max) with no inverter losses 7.5 W (max) with no inverter losses 87 (U.S. and Canada); 88 (Europe); 91
(Japan) QWERTY/AZERTY/Kanji Full sized (19 mm key pitch) 240 cpi 73.0-mm (2.9-inch) sensor-active area 42.9-mm (1.7-inch) rectangle 12-cell "smart" lithium ion slice 9-cell "smart" lithium ion 6-cell "smart" lithium ion 4-cell "smart" lithium ion Dimensions, 4-cell and 6-cell lithium-ion batteries:
Height Width 66.6 mm (2.62 inches) 19.2 mm (0.76 inch) Dimensions, 9-cell lithium-ion batteries:
Height Width 93.3 mm (3.67 inches) 20.59 mm (0.81 inch) D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 30 Specifications FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\specs.fm Battery (continued) Dimensions, 12-cell lithium-ion slice batteries:
Height Width Weight 4-cell primary battery 6-cell Primary battery 9-cell high capacity battery 12-cell slice battery Voltage 4-cell battery 6-cell and 9-cell batteries 12-cell slice battery Watt hours 4-cell primary battery 6-cell Primary battery 9-cell high capacity battery 12-cell slice battery TBD TBD 0.24 kg (0.53 lb) 0.33 kg (0.73 lb) 0.51 kg (1.12 lb) TBD TBD 14.8 VDC 11.1 VDC TBD 35Whr 56Whr 85Whr 85Whr NOTE: Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. Charge time (approximate):
Standard Mode:
Express Charge Mode:
Computer off:
Operating Time Life span (approximate) TBD TBD TBD Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. TBD D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Specifications 31 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\specs.fm Battery (continued) Temperature range:
Operating Storage Coin-cell battery AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Dimensions Height Width Depth Weight (with cables) Temperature range:
Operating Storage Fingerprint Reader (optional) Type 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) CR-2032 100240 VAC 1.5 A 5060 Hz 4.34 A (maximum at 4-second pulse 3.34 A (continuous) 90W 19.5 +/1.0 VDC TBD TBD TBD TBD 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) UPEK TCS3 TouchStrip strip sensor with CMOS active capacitive pixel-sensing technology D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 32 Specifications FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\specs.fm Physical Height Width Depth Weight Configurable to less than Environmental Temperature range:
Operating Storage Relative humidity (maximum):
Operating Storage Maximum vibration (using a random vibration spectrum that simulates user environment):
25.4 mm (1.00 inches) 335 mm (13.189 inches) 238.3 mm (9.382 inches) 2.16 kg (4.75 lbs) with UMA graphics, 6-cell battery and DVD 1.95 kg (4.30 lbs) with UMA graphics; 6-cell battery and Travel Module TBD 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) 10% to 90% (noncondensing) 5% to 95% (noncondensing) Operating Storage 0.66 GRMS 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-ms halfsine pulse for storage):
Operating Storage 143 G 163 G D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Specifications 33 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\specs.fm Environmental (continued) Altitude (maximum):
Operating Storage Camera (Optional) Resolution 15.2 to 3048 m (50 to 10,000 ft) 15.2 to 10,668 m (50 to 35,000 ft) 640 x 480 (VGA) D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 34 Specifications FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm Reinstalling Software Drivers 4 What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Dell ships your computer to you with required drivers already installedno further installation or configuration is needed. NOTICE: The Drivers and Utilities media may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system. Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you:
Upgrade your operating system. Reinstall your operating system. Connect or install a new device. Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Reinstalling Software 35 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm Windows XP:
1 Click Start Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click 3 System. In the System Properties window, click the Hardware tab, and click Device Manager.. Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 36). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version. Windows XP:
1 Click Start My Computer Properties Hardware Device Manager. 2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tab Roll Back Driver. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 36 Reinstalling Software FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring the Windows XP Operating System" on page 44) to return your computer to the operating state that existed before you installed the new driver. Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring the Windows XP Operating System" on page 44) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use the Drivers and Utilities media, go to step 2. If not, go to step 5. 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file. 3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Reinstalling Software 37 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device. A message stating that the Resource media is detecting hardware in your computer appears. The drivers that are used by your computer are automatically displayed in the My DriversThe ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system. Manually Reinstalling Drivers Before manually reinstalling a driver, extract the driver files to your hard drive using the procedure described in "Using the Drivers and Utilities Media" on page 37. Windows XP:
1 Click Start My Computer Properties Hardware Device Manager. 2 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 3 Double-click the name of the device for which you are installing the driver. 4 Click the Driver tab Update Driver. 5 Click Install from a list or specific location (Advanced) Next. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click Next. 8 Click Finish and restart your computer. Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 38 Reinstalling Software FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab Update Driver Browse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver OK Next. 8 Click Finish and restart your computer. Restoring the Windows Vista Operating System You can restore your Windows Vista operating system in the following ways:
Windows Vista includes the Backup and Restore Center to create backups of important files on your computer or to back up the entire hard drive. You can then restore your operating system or files if needed. Microsoft Windows System Restore returns your hard drive to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. For instructions, see "Using Microsoft Windows System Restore (Windows XP)" on page 44. Dell Factory Image Restore restores your hard drive to the operating state it was in when you purchased the computer. Dell Factory Image Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use Factory Image Restore only if System Restore did not resolve your operating system problem. If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Reinstalling Software 39 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm Using Windows Vista System Restore The Windows Vista operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access the Windows Help and Support Center, click the Windows Vista Start button Help and Support. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Creating a Restore Point (Windows Vista) You can either automatically or manually create a restore point from the Windows Vista Back Up and Restore Center. To access the Windows Vista Backup and Restore Center:
Click the Windows Vista Start button Welcome Center. In the Get started with Windows section, click Show all 14 items Back Up and Restore Center. OR Click the Windows Vista Start button All Programs Maintenance Back Up and Restore Center. Under Tasks, click Create a restore point or change settings. For more information:
1 Click the Windows Vista Start button Help and Support. 2 Type System Restore in the search field and press <Enter>. Restoring the Computer to an Earlier Operating State (Windows Vista) If problems occur after you install a device driver, use Device Driver Rollback
(see "Using Windows Device Driver Rollback" on page 36) to resolve the problem. If Device Driver Rollback does not resolve the problem, then use System Restore. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 40 Reinstalling Software FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Windows Vista Start button Control Panel System and Maintenance Back Up and Restore Center. In the Tasks list, click Repair Windows using System Restore. 2 3 Click Continue in the User Account Control (UAC) dialog box asking for permission to run the application. 4 Click Next in the System Restore window to view the most recent restore points in chronological order. 5 Select the Show restore points older than 5 days check box to view the complete list of restore points. 6 Select a restore point. Try to restore from the most recent restore point. If this restore point fails to correct the problem, try the next oldest restore point until the issue is resolved. Any software installed after the selected restore point will need to be reinstalled. 7 Click Next Finish. 8 When prompted, click Yes. 9 After System Restore finishes collecting data, the computer restarts. 10 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. If you encounter any error messages during the restore process, follow the prompts on the screen to correct the error. Undoing the Last System Restore (Windows Vista) NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Windows Vista Start button Help and Support. 2 Type System Restore in the search field and press <Enter>. 3 Click Undo my last restoration, and then click Next. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Reinstalling Software 41 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm Restoring the Windows Vista Computer to the Default Factory Configuration The Dell Factory Image Restore option allows you to restore your hard drive back to its original factory configuration as when you first purchased it from Dell. This option appears on Dell computers that were originally pre-installed with the Windows Vista operating system and does not include computers purchased through the Express Upgrade promotion or computers that were upgraded to Windows Vista from a previous version of the Windows operating systems. NOTICE: When you restore the computer to the default factory configuration, all data on the hard drive is deleted. Before performing this procedure, back up personal files. If you do not back up personal files, the data is lost. 1 Restart the computer. To do this, click the Windows Vista Start button Restart. 2 As the computer restarts, press <F8> until the Advanced Boot Options menu appears on the screen. NOTE: You must press the <F8> key before the Windows logo appears on the screen. If you press <F8> after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen. 3 Press <Down Arrow> to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>. 4 Specify the language settings that you want, and then click Next. 5 Log in as a user who has administrative credentials, and then click OK. 6 Click Dell Factory Image Restore. 7 8 Select the Yes, reformat hard drive and restore system software to factory In the Dell Factory Image Restore window, click Next. condition check box. 9 Click Next. The computer is restored to the default factory configuration. 10 When the restore operation is completed, click Finish to restart the computer. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 42 Reinstalling Software FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm Using the Windows Vista Operating System Media Before You Begin (Windows Vista) If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback (see "Using Windows Device Driver Rollback" on page 36). If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver (see "Using Microsoft Windows System Restore (Windows XP)" on page 44). NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items:
Dell Operating System media Dell Drivers and Utilities media NOTE: Your Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use your Drivers and Utilities media to load any required drivers, including the drivers required if your computer has a RAID controller. Reinstalling Windows Vista The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System media provides options for reinstalling Windows. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows unless a Dell technical support representative instructs you to do so. Insert the Operating System media. 1 Save and close any open files and exit any open programs. 2 3 Click Exit if the Install Windows message appears. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Reinstalling Software 43 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive, and then press <Enter>. 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to complete the installation. NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. You need the installation software to reinstall Dell MediaDirect. See
"Contacting Dell" on page 81. Restoring the Windows XP Operating System System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. Dell PC Restore by Symantec returns your hard drive to the operating state it was in when you purchased the computer. It permanently deletes all data on the hard drive and removes any programs installed after you received the computer. Use Dell PC Restore only if System Restore did not resolve your operating system problem. If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. Using Microsoft Windows System Restore (Windows XP) The Windows operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 44 Reinstalling Software FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Starting System Restore (Windows XP) NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start All Programs AccessoriesSystem Tools System Restore. 2 Click either Restore my computer to an earlier time or Create a restore point. 3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore. Undoing the Last System Restore (Windows XP) NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start All Programs Accessories System Tools System Restore. 2 Click Undo my last restoration and click Next. Enabling System Restore (Windows XP) NOTE: If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:
1 Click Start Control Panel Performance and Maintenance System. 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Reinstalling Software 45 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm Using Dell PC Restore (Windows XP) NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use PC Restore only if System Restore did not resolve your operating system problem. NOTE: Dell PC Restore by Symantec may not be available in certain countries or on certain computers. Use Dell PC Restore only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore. To use PC Restore:
1 Turn on the computer. 2 During the boot process, a blue bar with www.dell.com appears at the top of the screen. Immediately upon seeing the blue bar, press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let the computer finish booting (starting), and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot. 3 Click Restore and click Confirm. The restore process takes approximately 6 to 10 minutes to complete. 4 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 5 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 6 Click Next. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 46 Reinstalling Software FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm The System Restore screen appears and the computer restarts. 7 After the computer restarts, click OK. To remove PC Restore from the hard drive:
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-
drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer operating system to its original state. 1 Log on to the computer as a local administrator. 2 3 Double-click the filename DSRIRRemv2.exe. In Microsoft Windows Explorer, go to c:\dell\utilities\DSR. NOTE: If you do not log on as a local administrator, a message appears stating that you that you must log on as administrator. Click Quit, and then log on as a local administrator. NOTE: If the partition for PC Restore does not exist on your computer hard drive, a message appears stating that the partition was not found. Click Quit;
because there is no partition to delete. 4 Click OK to remove the PC Restore partition on the hard drive. 5 Click Yes when a confirmation message appears. The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive. 6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk space is available as indicated by the increased value for Free Space. 7 Click Finish to close the PC Restore Removal window and restart the computer. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Reinstalling Software 47 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm Using the Windows XP Operating System Media Before You Begin (Windows XP) If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback (see "Using Windows Device Driver Rollback" on page 36). If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver (see "Using Microsoft Windows System Restore (Windows XP)" on page 44). NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items:
Dell Operating System media Dell Drivers and Utilities media NOTE: Your Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use your Drivers and Utilities media to load any required drivers, including the drivers required if your computer has a RAID controller. Reinstalling Windows XP The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System media provides options for reinstalling Windows. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows unless a Dell technical support representative instructs you to do so. Insert the Operating System media. 1 Save and close any open files and exit any open programs. 2 3 Click Exit if the Install Windows message appears. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 48 Reinstalling Software FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive, and then press <Enter>. 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to complete the installation. NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. You need the installation software to reinstall Dell MediaDirect. See
"Contacting Dell" on page 81. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Reinstalling Software 49 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\software.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 50 Reinstalling Software 5 Troubleshooting Troubleshooting Software and Hardware Problems Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. NOTE: Windows Vista is a new operating system, so drivers or applications that support certain devices may not yet be available. Check with your hardware manufacturer for information on Windows Vista support for your device. To start the Hardware Troubleshooter:
Windows XP:
1 Click Start Help and Support. 2 Type hardware troubleshooter in the search field and press
<Enter> to start the search. In the Fix a Problem section, click Hardware Troubleshooter. In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. Windows Vista:
and click Help and Support. 1 Click the Windows Vista Start button 2 In the Find an answer section, click Troubleshooting. OR Type hardware troubleshooter in the search field, and then press
<Enter>. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. 3 4 3 D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 Troubleshooting 51 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm NOTE: If you do not find the answer in the items categorized in Troubleshooting, you can get online help by typing your question in the Search Help field at the top of the window. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the the safety information that shipped with your computer. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page 66 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTE: The Dell Diagnostics only operates on Dell computers. Enter the system setup program, review your computers configuration information, and ensure that the device you want to test displays in the system setup program and is active. See the Service Manual for this computer for more information. Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Starting the Dell Diagnostics From the Drivers and Utilities Media" on page 53). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 81. 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2 Turn on (or restart) your computer. 3 Start the Dell Diagnostics in one of the following two ways. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 52 Troubleshooting FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm When the DELL logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>. NOTE: Before attempting the following option, the computer must be powered down completely. Press and hold the <Fn> key while powering the computer on. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, and hard drive. During the assessment, answer any questions that appear. If failures are detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>. If failures are detected during the Pre-boot System Assessment, write down the error codes and contact Dell (see "Contacting Dell" on page 81). If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting the Dell Diagnostics From the Drivers and Utilities Media Insert your Drivers and Utilities media. 1 2 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Troubleshooting 53 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release the <F12> key in even intervals until the boot device menu appears. 3 At the boot device menu, use the up- and down-arrow keys to highlight CD/DVD/CD-RW, and then press <Enter>. NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in the system setup program. 4 Select the Boot from CD-ROM option from the menu that appears and then press <Enter>. 5 Type 1 to start the Drivers and Utilities menu and then press <Enter>. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 7 At the Dell Diagnostics Main Menu, select the test you want to run. NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Remove your Drivers and Utilities media and then close the Main Menu window to exit the Dell Diagnostics and restart the computer. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select Test System to run a complete test on your computer. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 54 Troubleshooting FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm After you have selected the Test System option from the main menu, the following menu appears. NOTE: It is recommended that you select Extended Test from the menu to run a more thorough check of the devices in the computer. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of system devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Performs a thorough check of system devices. The test typically takes an hour or more and periodically requires your input to answer specific questions. Tests a specific device in the system and can be used to customize the tests you want to run. Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having. For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell"
on page 81). NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Troubleshooting 55 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm Tab Results Errors Help Configuration Parameters Error Messages Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and any requirements for running the test. Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Allows you to customize the test by changing the test settings. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the the safety information that shipped with your computer. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A U X I L I A R Y D E VI C E F A I L U R E The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See the Service Manual for this computer for more information. If the problem persists, contact Dell (see
"Contacting Dell" on page 81). B A D CO MM AN D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 56 Troubleshooting FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm CA C H E D I S A B L E D D U E T O F A I L U RE The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 81). CD D R I V E CO N TR O LL E R F A I L U RE The CD drive does not respond to commands from the computer (see "Drive Problems" on page 62). DA T A E RR O R The hard drive cannot read the data (see "Drive Problems" on page 62). DE C RE A SI N G A V A I L A B L E M E M O R Y One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. DI SK C: F A I L E D I NI T I A L I Z A T I O N The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 52). DR I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See the Service Manual for this computer for more information. E RR OR R E A D I N G PCMCIA CA RD The computer cannot identify the ExpressCard. Reinsert the card or try another card. See the Service Manual for this computer for more information. E XT E N D E D ME M O R Y S I Z E H A S C H A N G E D The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see
"Contacting Dell" on page 81). T H E F I L E B E I N G CO PI ED I S T O O L A R G E F O R T H E D E S TI N A T I O N DRI VE The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S: \ / : * ? <
> | Do not use these characters in filenames. GA T E A20 F A I L U RE A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. GE N E R A L F A I L U R E The operating system is unable to carry out the command. The message is usually followed by specific informationfor example, Printer out of paper. Take the appropriate action. HA R D- DI SK D R I V E C O N F I G U R A T I O N E R R O R The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see the Service Manual for this computer), and boot the computer from a CD. Then, shut D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Troubleshooting 57 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 52). H A R D- D I S K D R I V E C O N T RO L L E R FAIL URE 0 The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see the Service Manual for this computer), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 52). H A R D- D I S K D R I V E F A I L U R E The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see the Service Manual for this computer), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 52). H A R D- D I S K D R I V E R EA D F A I L U R E The hard drive may be defective. Shut down the computer, remove the hard drive (see the Service Manual for this computer), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 52). I N S E RT B O O T A B L E M E D I A The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media. I N V A L I D C O N F I G U RA T I O N I N F O R M A T I O N- PL EA SE R U N S YS T E M SE T U P P RO GRA M The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. See the Service Manual for this computer for more information. K E Y B O A R D C L O C K L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 52). K E Y B O A R D C O N T R O L L E R F A I L U R E For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 52). D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 58 Troubleshooting FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm KE Y B O A R D D A T A L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 52). KE Y B O A R D S T U C K KE Y F A I L U R E For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Dell Diagnostics" on page 52). LI CE N S E D C O N T E N T I S N O T A C C E SS I B L E I N M E D I ADI RE C T Dell MediaDirect cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see "Dell MediaDirect problems" on page 67). ME M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S, RE AD VA LUE E X PE C T I N G VAL U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. ME M O R Y ALL O CA TION E R RO R The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. ME M O R Y D A T A L I N E F A I L U RE A T A D D R E S S, RE AD V A L U E E X P EC T I N G VA LUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. ME M O R Y D O U B L E W O R D L O G I C F A I L U R E A T A D D R ES S, R E A D V A L U E E XP E C T I N G VA LUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. ME M O R Y O D D/E V E N L O G I C F A I L U R E A T A D D R E S S, R E A D V A L U E E XP E CT I N G VA LUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. ME M O R Y WR IT E/ R EA D F A I L U R E A T A D D R E S S, R E A D VA LUE E X PE C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Troubleshooting 59 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm N O B O O T DE VI CE A VA I L A B L E The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T SE C T OR O N H A RD D R I V E The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 81). N O T I M E R T I C K I N T E RR U P T A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 52). N O T E N O U G H M E M O R Y O R R E SO UR CE S. E X I T SO ME P RO G RA M S A N D T R Y A G A I N You have too many programs open. Close all windows and open the program that you want to use. O P E RA T I N G S YS T E M N O T F O U N D Reinstall the hard drive (see the Service Manual for this computer). If the problem persists, contact Dell (see "Dell Diagnostics" on page 52). O P T I O N A L ROM B A D C H E C KS U M The optional ROM has failed. Contact Dell (see "Dell Diagnostics" on page 52). A R E Q U I R E D .DLL F I L E WAS N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program. Windows XP:
1 Click Start Control Panel Add or Remove Programs Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Windows Vista:
1 Click the Windows Vista Start button Programs and Features. Control Panel Programs 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. S E CT O R N O T F O U N D The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 60 Troubleshooting FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm the hard drive. See Windows Help and Support for instructions (click Start Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. SE E K E RR O R The operating system cannot find a specific track on the hard drive. SHUTD O WN F A I L U RE A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 52). TI M E- O F- D A Y CL OCK LO ST P O W E R System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see the Service Manual for this computer). If the message reappears, contact Dell (see "Contacting Dell" on page 81). TI M E- O F- D A Y CL OCK S T O P PE D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 81). TI M E- O F- D A Y N O T S E T- P L E A S E R U N T H E S YS T E M SE T U P P RO G RA M The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See the Service Manual for this computer for more information. TI M E R C H I P C O U N T E R 2 F A I L ED A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 52). UN E X PE C T E D I NT E R R U PT I N P RO TE C T E D M O D E The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 52). X:\ I S N O T A C C E S S I B L E. T H E D E V I C E I S N O T R E A D Y Insert a disk into the drive and try again. WA R N I N G: BA T T ER Y I S C R I T I C A L L Y L O W The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Troubleshooting 61 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm Solving Problems Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the the safety information that shipped with your computer. E N S U R E T H A T M I CR O S O F T W I N D O W S R E C O G N I Z E S T H E D RI VE Windows XP:
Click Start and click My Computer. Windows Vista:
Click the Windows Vista Start button If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D RI V E Insert another floppy disk, CD, or DVD to eliminate the possibility that and click Computer. the original media is defective. Insert a bootable floppy disk and restart the computer. C L E A N T H E DRI VE O R D I S K See the Service Manual for this computer for more information. E N S U R E T H A T T H E CD O R DVD ME D I A I S S N A P P ED O N T O T H E SP IN DL E C H E C K T H E CA BLE C O N N E CT I O N S C H E C K F O R H A R D W A R E INCO MP ATI B ILI T IES See "Hardware Troubleshooter"
on page 51. R U N T H E D E L L DI A G N O S T I C S See "Dell Diagnostics" on page 52. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 62 Troubleshooting FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm Problems writing to a CD-RW or DVD+/-RW drive CL O S E O T H ER P R O G R A M S CD-RW and DVD+/-RW drives must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the drive. TURN O F F S L E E P ST A T E I N W INDO WS B E F O R E W RI T I N G T O A CD/DVD D I SC See the Service Manual for this computer for more information. CH A N G E T H E W RI TE SP E E D T O A S L O W E R R A T E See the help files for your CD or DVD creation software. The drive tray cannot eject 1 Ensure that the computer is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive, then push firmly until the tray is partially ejected. 3 Gently pull out the tray until it stops. The drive makes an unfamiliar scraping or grinding sound Ensure that the sound is not caused by the program that is running. Ensure that the disc is inserted properly. Hard drive problems AL L O W T H E C O M PU T E R T O COO L BEFO RE T U RN I N G I T O N A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. Windows XP:
1 Click Start and click My Computer. 2 Right-click Local Disk C:. 3 Click PropertiesTools Check Now. 4 Click Scan for and attempt recovery of bad sectors and click Start. Windows Vista:
1 Click the Windows Vista Start button 2 Right-click Local Disk C:. and click Computer. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Troubleshooting 63 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm 3 Click PropertiesTools Check Now. The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 4 Follow the instructions on the screen. Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the the safety information that shipped with your computer. I F YOU R EC E I V E A N I N S U F F I C I E N T M E M O R Y ME S S A G E Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory. See the Service Manual for this computer for more information. Reseat the memory modules to ensure that your computer is successfully communicating with the memory. See the Service Manual for this computer for more information. Run the Dell Diagnostics (see "Dell Diagnostics" on page 52). I F YOU E XP E R I E N CE O T H E R M EM O RY P RO B L E M S Reseat the memory modules to ensure that your computer is successfully communicating with the memory. See the Service Manual for this computer for more information. Ensure that you are following the memory installation guidelines. See the Service Manual for this computer for more information. Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see the Service Manual for this computer. Run the Dell Diagnostics (see "Dell Diagnostics" on page 52). Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the the safety information that shipped with your computer. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 64 Troubleshooting FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm CH E C K T H E P O WE R L I G H T When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in Sleep statepress the power button to exit Sleep state. If the light is off, press the power button to turn on the computer. NOTE: For information on the Sleep power state, see the Service Manual for this computer. CH A R G E T H E B A T T E R Y The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. CH E C K T H E B A T T E R Y ST AT U S L I G H T If the battery status light flashes amber or is a steady amber, the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes blue and amber, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes amber, the battery may be defective. See "Contacting Dell" on page 81. CH E C K T H E B A T T E R Y T EM P E RA T U RE If the battery temperature is below 0C
(32F), the computer will not start. TES T T H E EL E CT R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. CH E C K T H E AC A D A P T E R Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. CO N N E C T T H E C O M PU T ER D I RE C T L Y T O A N E L E CT R I C A L O U T L E T Bypass power protection devices, power strips, and extension cables to verify that the computer turns on. E L I M I N A T E PO S S I B L E I N T E RF E R E N CE Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Troubleshooting 65 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm A D J U S T T H E P O W E R PR O P E RT I ES See the Service Manual for ththis computer for more information. R E SE A T T H E M E MO RY M O D U L E S If the computer power light turns on, but the display remains blank, reinstall the memory modules. See the Service Manual for this computer for more information. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the the safety information that shipped with your computer. The computer does not start C H E C K T H E A C A D A P T E R Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet. The AC adapter shuts down when there is a fault. The green light turns off when this happens. To bring it back on, disconnect the AC adapter from the power source for 10 seconds, and then connect it back on. The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TU RN T H E CO M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer. A program stops responding or crashes repeatedly E N D T H E P RO G RA M 1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager. 2 Click the Applications tab. 3 Click to select the program that is no longer responding. 4 Click End Task. NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 66 Troubleshooting FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm CH E C K T H E S O F T WA RE D O C U M EN T A TI O N If necessary, uninstall and then reinstall the program. Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Microsoft Windows operating system RU N T H E PR O G R A M CO M P A T I B I L I T Y W I Z A RD Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click Start All Programs Accessories Program Compatibility Wizard Next. 2 Follow the instructions on the screen. Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start Control Panel Programs Use an older program with this version of Windows. In the welcome screen, click Next. 2 3 Follow the instructions on the screen. A solid blue screen appears TURN TH E CO M PU T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer. Dell MediaDirect problems CH E C K T H E DE L L M E D I ADI R E C T H E L P F I L E F O R I N F O R M A T I O N Use the Help menu to access Dell MediaDirect Help. TO P L A Y M O V I E S WI TH DE L L M E D I ADI R E C T, Y O U M U S T HA VE A DVD D RI VE A ND T H E D EL L DVD P L A Y E R If you purchased a DVD drive with your computer, this software should already be installed. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Troubleshooting 67 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm VI D E O Q U A L I T Y P R O B L E M S Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files. C A N N O T P L A Y S O M E M E D I A F I L E S Because Dell MediaDirect provides access to media files outside the Windows operating system environment, access to licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music and video files have a lock icon next to them. You can access licensed files in the Windows operating system environment. A D J U S T I N G T H E C O L O R S E T TI N G S F O R M O V I E S T H A T C O N T A I N SC E N E S T H A T A R E T O O DA RK O R T O O B R I G H T Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios. NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell for assistance (see "Contacting Dell" on page 81). Other software problems C H E C K T H E SO FT WAR E D O C U ME N T A T I O N O R C O N T A C T T H E S O F T W A RE M A NU F A C T U RE R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. B A C K U P YO UR F I L ES I MM E D I A T E L Y U S E A V I R U S- SC A N N I N G P R O G R A M T O CHE C K T H E HA RD D R I V E, F L O P P Y D I S K S, O R CDS S A V E A N D C L O S E A N Y O PE N F I L E S O R PR OG RAM S A N D SH UT D O W N Y O U R D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 68 Troubleshooting FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm CO MP U T E R T H R O U G H T H E ST A RT M E N U SC A N T H E C O M P U T E R F O R SP Y WA RE If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. RU N T H E DE L L DI A G N O S T I C S If all tests run successfully, the error condition is related to a software problem (see "Dell Diagnostics" on page 52). Video and Display Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the the safety information that shipped with your computer. If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. CH E C K T H E B A T T E R Y If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and then turn on the computer. TES T T H E EL E CT R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. CH E C K T H E AC A D A P T E R Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. CO N N E C T T H E C O M PU T ER D I RE C T L Y T O A N E L E CT R I C A L O U T L E T Bypass power protection devices, power strips, and extension cables to verify that the computer turns on. AD J U ST T H E PO WE R P RO P E R TI E S Search for the keyword sleep in Windows Help and Support. SW I T CH T H E V I D E O I M A G E If your computer is attached to an external monitor, press <Fn><F8> to switch the video image to the display. If the display is difficult to read AD J U ST T H E B R I G H T N E S S Press <Fn> and the up- or down-arrow key. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Troubleshooting 69 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm M O V E T H E E XT E R N A L S U B W O O F E R A W A Y F R O M T H E CO M P U T E R O R M O N I T O R If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor. E L I M I N A T E P O S SI B L E I N TE R F E R E N CE Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. R O T A T E T H E CO M P U T E R T O FA CE A D I F F E RE N T D I RE C T I O N Eliminate sunlight glare, which can cause poor picture quality. A D J U S T T H E W I N D O W S D I S P L A Y SE T T I NG S Windows XP:
1 Click Start Control Panel Appearance and Themes. 2 Click the area you want to change or click the Display icon. 3 Try different settings for Color quality and Screen resolution. Windows Vista:
1 Click the Windows Vista Start button Control Panel Hardware and Sound Personalization Display Settings. 2 Adjust Resolution and Colors settings, as needed. R U N T H E VI D E O D I A G N O S T I C S T E S T S If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in the "Dell Diagnostics" on page 52, then contact Dell
(see "Contacting Dell" on page 81). S E E "E RR OR M E S S A G E S" If an error message appears, see "Error Messages"
on page 56. If only part of the display is readable C O N N E CT A N E X TE R N A L MO N I T O R 1 Shut down your computer and connect an external monitor to the computer. 2 Turn on the computer and the monitor, and then adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Contacting Dell" on page 81). D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 70 Troubleshooting FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the the safety information that shipped with your computer. No sound from integrated speakers AD J U ST T H E W INDO WS V O L U M E C O N T R O L Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. AD J U ST T H E VO LUM E U S I N G K E Y B O A R D S H O RT C U T S Press <Fn><End> to disable (mute) or re-enable the integrated speakers. RE I N S T A L L T H E S O U N D ( A U D I O) D R I V E R See "Reinstalling Software" on page 35. No sound from external speakers E N SU R E T H A T T H E S U B W O O F E R A N D T H E S PE A K E R S A RE T U RN E D O N See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. AD J U ST T H E W INDO WS V O L U M E C O N T R O L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. DI SC O N N E CT H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E CT O R Sound from the speakers is automatically disabled when headphones are connected to the headphone connector. TES T T H E EL E CT R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E PO S S I B L E I N T E RF E R E N CE Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. RE I N S T A L L T H E A U D I O D RI V E R See "Reinstalling Software" on page 35. RU N T H E DE L L DI A G N O S T I C S See "Dell Diagnostics" on page 52. NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Troubleshooting 71 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\trouble.fm No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E CT I O N Ensure that the headphone cable is securely inserted into the headphone connector. See the Service Manual for this computer for more information. A D J U S T T H E W I N D O W S VO LUM E C O N T RO L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 72 Troubleshooting FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\findinfo.fm 6 Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Service Tag/Express Service Code Label The Service Tag/Express Service Code is located on your computer. Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer. Operating System Media The Operating System media is a CD or DVD that may have shipped with your computer. Contents Use the Service Tag to identify your computer when you use support.dell.com or contact support. Enter the Express Service Code to direct your call when contacting support A diagnostic program for your computer Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com. Desktop System Software (DSS) Readme files NOTE: Readme files may be included on your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Reinstall your operating system D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Finding Information 73 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\findinfo.fm Document/Media/Label Dell Product Information Guide The Dell Product Information Guide is a hardcopy document that may have shipped with your computer. Service Manual The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide The Dell Technology Guide is available on your hard drive. Microsoft Windows License Label Your Microsoft Windows License is located on your computer. Contents Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement How to remove and replace parts How to configure system settings How to troubleshoot and solve problems About your operating system Using and maintaining peripherals Understanding technologies such as RAID, Internet, Bluetooth, E-mail, and so on. Provides your operating system product key. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 74 Finding Information FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\help.fm Getting Help Obtaining Assistance 7 CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1 See "Solving Problems" on page 62 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 52 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 80. 4 Use Dell's extensive suite of online services available at Dell Support 5
(support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 76 for a more extensive list of Dell Support online. If the preceding steps have not resolved the problem, see "Contacting Dell" on page 81. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 76. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Getting Help 75 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\help.fm NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 78, and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Online Services You can learn about Dell products and services on the following websites:
www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) Dell Support e-mail addresses D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 76 Getting Help FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\help.fm mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 81. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 81. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 81. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Getting Help 77 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\help.fm Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 81. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 81. Include a copy of the invoice and a letter describing the reason for the return. Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 80), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 81). Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for credit. 2 3 4 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 78 Getting Help FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\help.fm Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 80). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in your the safety information that shipped with your computer. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Getting Help 79 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\help.fm Diagnostics Checklist Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 80 Getting Help FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\help.fm Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Visit support.dell.com. 2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 3 Click Contact Us on the left side of the page. 4 Select the appropriate service or support link based on your need. 5 Choose the method of contacting Dell that is convenient for you. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Getting Help 81 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\help.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 82 Getting Help 8 Appendix FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
Reorient the receiving antenna. Relocate the system with respect to the receiver. Move the system away from the receiver. Plug the system into a different outlet so that the system and the receiver are on different branch circuits. If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 0 /0 8 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 Appendix 83 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\appendix.fm The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:
Product name:
Model number:
Company name:
Dell Latitude ATG E6400 PP27L Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 Macrovision Product Notice This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 0 /0 8 - F O R P R O O F O N LY 84 Appendix FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\bookIX.fm Index A audio. See sound C CD CD-RW drive problems, 63 drive problems, 62 CDs operating system, 73 Check Disk, 63 computer crashes, 66-67 restore to previous operating state, 44 slow performance, 69 specifications, 25 stops responding, 66 contacting Dell, 81 D Dell contacting, 81 Dell Diagnostics about, 52 starting from the Drivers and Utilities media, 53 Dell MediaDirect problems, 67 DellConnect, 76 diagnostics Dell, 52 documentation End User License Agreement, 74 ergonomics, 74 Product Information Guide, 74 regulatory, 74 safety, 74 Users Guide, 74 warranty, 74 drivers, 35 about, 35 identifying, 35 reinstalling, 36 Drivers and Utilities media about, 37 Dell Diagnostics, 52 drives problems, 62 DVD drive problems, 62 starting from your hard drive, 52 DELL CONFIDENTIAL PRELIMINARY 2/10/08 FOR PROOF ONLY E End User License Agreement, 74 ergonomics information, 74 Index 85 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\bookIX.fm error messages, 56 H hard drive problems, 63 hardware Dell Diagnostics, 52 I Internet connection about, 17 options, 17 setting up, 18 M messages error, 56 monitor. See display O operating system reinstalling, 73 reinstalling Windows Vista, 44 Operating System CD, 73 P PC Restore, 46 phone numbers, 81 power problems, 64 power light conditions, 64 problems blue screen, 67 CD drive, 62 CD-RW drive, 63 computer crashes, 66-67 computer does not start up, 66 computer stops responding, 66 Dell Diagnostics, 52 Dell MediaDirect, 67 drives, 62 DVD drive, 62 error messages, 56 hard drive, 63 lockups, 66 power, 64 power light conditions, 64 program crashes repeatedly, 66 program stops responding, 66 programs and Windows compatibility, 67 restore computer to previous operating state, 44 slow computer performance, 69 software, 66-68 sound and speakers, 71 speakers, 71 spyware, 69 Product Information Guide, 74 DELL CONFIDENTIAL PRELIMINARY 2/10/08 FOR PROOF ONLY Index 86 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\bookIX.fm R regulatory information, 74 reinstalling Windows Vista, 44 S safety instructions, 74 screen. See display software problems, 67-68 sound problems, 71 volume, 71 speakers problems, 71 volume, 71 specifications, 25 spyware, 69 support contacting Dell, 81 System Restore, 44 T telephone numbers, 81 transferring information to a new computer, 20 troubleshooting Dell Diagnostics, 52 restore computer to previous operating state, 44 U Users Guide, 74 V video problems, 69 volume adjusting, 71 W warranty information, 74 Windows Easy Transfer wizard, 20 Windows Vista Program Compatibility wizard, 67 reinstalling, 44 Windows Easy Transfer wizard, 20 Windows XP Device Driver Rollback, 36-37 PC Restore, 46 reinstalling, 73 System Restore, 44 wizards Program Compatibility wizard, 67 Windows Easy Transfer, 20 DELL CONFIDENTIAL PRELIMINARY 2/10/08 FOR PROOF ONLY Index 87 FILE LOCATION: S:\systems\Roush ATG\QRG\A00\EN\source\bookIX.fm DELL CONFIDENTIAL PRELIMINARY 2/10/08 FOR PROOF ONLY Index 88
various | User Manual 2 | Users Manual | 21.15 KiB | April 03 2009 / June 03 2009 |
FCC Radiation Exposure Statement WARNING: The radiated output power of the Dell Mobile Broadband device is far below the FCC radio frequency exposure limits. Nevertheless, the Dell Mobile Broadband device should be used in such a manner that the potential for human contact during normal operation is minimized. This device has been evaluated for and shown compliant with the FCC RF exposure limits under portable exposure conditions (antennas are within 20 cm of a person's body) when installed in certain specific OEM configurations. This device has also been evaluated and shown compliant with the FCC RF Exposure limits under mobile exposure conditions
(antennas are greater than 20cm from a persons body). Details of the authorized configurations can be found at https://fjallfoss.fcc.gov/oetcf/eas/reports/GenericSearch.cfm by entering the FCC ID number on the device. Interference Statement This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference. 2) This device must accept any interference received, including interference that may cause undesired operation. Notice: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
Reorient the receiving antenna. Relocate the system with respect to the receiver. Move the system away from the receiver. Plug the system into a different outlet so that the system and the receiver are on different branch circuits. If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. NOTE: This Dell Mobile Broadband device must be installed and used in strict accordance with the user documentation that comes with the product. Any other installation or use will violate FCC Part 15 regulations. Modifications not expressly approved by Dell could void your authority to operate the equipment. instructions as described the manufacturer's in
various | User Manual 3 | Users Manual | 1.24 MiB |
Dell Precision Mobile Workstation M2400 Setup and Quick Reference Guide Model PP27L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, Latitude, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel and Pentium are registered trademarks of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and Core are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP27L May 2008 P/N C106C Rev. A00 C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\bookTOC.fm FILE LOCATION:
Contents 1 About Your Computer . . . . . . . . . . . . . . . . . Front and Right Side View . . . . . . . . . . . . . . Back and Left Side View . . . . . . . . . . . . . . . 7 7 9 Battery Removal . . . . . . . . . . . . . . . . . . . . . 10 Wireless Switch . . . . . . . . . . . . . . . . . . . . 11 2 Setting Up Your Computer . . . . . . . . . . . . 13 Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 13 Connecting to the Internet . . . . . . . . . . . . . . . . Setting Up Your Internet Connection . . . . . . . . Transferring Information to a New Computer . . . . . . Microsoft Windows XP . . . . . . . . . . . . . . . Microsoft Windows Vista . . . . . . . . . . . . 17 18 20 20 23 3 Specifications . . . . . . . . . . . . . . . . . . . . . 25 4 Reinstalling Software . . . . . . . . . . . . . . . 35 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . What Is a Driver? . . . . . . . . . . . . . . . . . . Identifying Drivers . . . . . . . . . . . . . . . . . Reinstalling Drivers and Utilities . . . . . . . . . . 35 35 35 36 Contents 3 C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\bookTOC.fm FILE LOCATION:
Restoring the Windows Vista Operating System . . . Using Windows Vista System Restore . . . . . . . Restoring the Windows Vista Computer to the Default Factory Configuration . . . . . . . . . . . Using the Windows Vista Operating System Media . . . . . . . . . . . . . . . . . . . . . . . . 39 40 42 43 Restoring the Windows XP Operating System . . . . . 44 Using Microsoft Windows System Restore
(Windows XP) . . . . . . . . . . . . . . . . . . . Using Dell PC Restore (Windows XP) . . . . . . Using the Windows XP Operating System Media . . . . . . . . . . . . . . . . . . . . . . . . 44 46 48 5 Troubleshooting . . . . . . . . . . . . . . . . . . . 51 Troubleshooting Software and Hardware Problems . . Hardware Troubleshooter . . . . . . . . . . . . . Dell Diagnostics. . . . . . . . . . . . . . . . . . . Error Messages . . . . . . . . . . . . . . . . . . . Solving Problems . . . . . . . . . . . . . . . . . . . . Drive Problems . . . . . . . . . . . . . . . . . . . Memory Problems . . . . . . . . . . . . . . . . . Power Problems . . . . . . . . . . . . . . . . . . Lockups and Software Problems . . . . . . . . . . Video and Display Problems . . . . . . . . . . . . Sound and Speaker Problems . . . . . . . . . . . 51 51 52 56 62 62 64 65 66 69 71 4 Contents C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\bookTOC.fm FILE LOCATION:
6 Finding Information . . . . . . . . . . . . . . . . . 73 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 75 Obtaining Assistance . . . . . . . . . . . . . . . . . . Technical Support and Customer Service . . . . . DellConnect. . . . . . . . . . . . . . . . . . . . . Online Services . . . . . . . . . . . . . . . . . . . AutoTech Service . . . . . . . . . . . . . . . . . . Automated Order-Status Service. . . . . . . . . . 75 76 76 76 77 77 Problems With Your Order . . . . . . . . . . . . . . . . 77 Product Information . . . . . . . . . . . . . . . . . . . 78 Returning Items for Warranty Repair or Credit . . . . . 78 Before You Call . . . . . . . . . . . . . . . . . . . . . 78 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 81 8 Appendix . . . . . . . . . . . . . . . . . . . . . . . . . 83 FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . FCC Class B . . . . . . . . . . . . . . . . . . . . . 83 83 Macrovision Product Notice . . . . . . . . . . . . . . 84 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Contents 5 C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\bookTOC.fm FILE LOCATION:
6 Contents About Your Computer Front and Right Side View 5 6 7 8 9 4 3 2 1 26 1 10 11 12 13 14 15 16 17 25 24 23 22 21 20 19 18 D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 About Your Computer 7 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\about.fm 1 3 5 7 track stick keyboard ambient light sensor (ALS) display 2 4 6 8 display latch 9 11 Dell Control Point (DCP) 13 USB ports (2) 15 wireless switch 17 19 21 23 right speaker fingerprint swipe reader firewire (IEEE 1394a) port touch pad left speaker device status lights keyboard status lights microphone/camera
(optional) volume controls power button 10 12 14 WiFi Catcher 16 18 20 22 24 audio connectors (2) optical drive ExpressCard slot contactless SmartCard reader Secure Digital (SD) memory card reader touch pad buttons 25 latch button 26 D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 8 About Your Computer FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\about.fm Back and Left Side View 1 2 10 3 4 RJ-11 port power, HDD indicators AC adapter VGA 5 2 4 6 8 PowerShare USB port 10 9 8 6 7 RJ-45 network port multimode DisplayPort security cable slot eSATA/PowerShare USB port SmartCard Reader 1 3 5 7 9 CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY About Your Computer 9 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\about.fm Battery Removal Remove the battery by sliding the battery tabs inward and moving the battery away from the notebook. Install the battery by pushing the battery inward until it clicks into place. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 10 About Your Computer FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\about.fm Wireless Switch 1 2 3
"off" position
"on" position 1 2 3 Wi-Fi Catcher Disables wireless devices Enables wireless devices Scans for WLAN networks D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY About Your Computer 11 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\about.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 12 About Your Computer 2 Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. 1 Unpack the accessories box if you have not done so already. 2 You will need the contents of the accessories box to complete the setup of your computer. The accessories box also contains user documentation and any software or additional hardware (such as PC Cards, drives, or batteries) that you have ordered. 3 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet. 2 1 2 1 3 power LED AC adapter connector 2 AC adapter cable CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 Setting Up Your Computer 13 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\setting.fm NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable.
(Optional). Connect the network cable (available at dell.com if required). 4 2 1 1 Network (ethernet) cable 2 Network (ethernet) connector 5
(Optional). Connect USB devices (such as a mouse). 2 1 1 USB cable 2 USB connector D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 14 Setting Up Your Computer FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\setting.fm 6
(Optional). Connect headphones and/or a microphone. 2 1 1 Headphone or microphone cable 2 Headphone or microphone connector Attach headphones to the connector. Attach a microphone to the connector. 7
(Optional). Connect a 1394 (4-pin firewire) device. (diagram to be replaced with correct 4-pin 1394a connector. 2 1 1 8 9 1394 cable 2 1394 connector
(Optional). Connect an eSATA device. (diagram to be added)
(Optional). Connect a Dell external media module. (diagram to be added) D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 15 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\setting.fm 10 Open the computer display and press the power button to turn on the computer. NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer.
(Optional). If your computer is equipped with a backlit keyboard, turn it on by pressing the <Fn> and left-arrow key combination.
(Optional). The ambient light sensor (ALS) is located on the bottom of the computer display panel. The ALS senses the light levels in the area and automatically adjusts the screen brightness to match. Only the internal display is adjusted, not any monitor or projector that may be connected to the system. If the sensor window is blocked, it does not work correctly. You can enable or disable the ambient light sensor by pressing the <Fn> and left-arrow key combination.
(Optional). Using the Dell ControlPoint (DCP). Activate DCP by pressing the DCP button just left of the power button. The Dell ControlPoint icon appears on the taskbar. Click the icon to access Dell 11 12 13 D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 16 Setting Up Your Computer FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\setting.fm ControlPoint Help and additional features and options. For more information about DCP, see the Dell Technology Guide on your computer or at support.dell.com.
(Optional). (For discussion). How to implement all-day battery capability.
(Optional). Connect to the Internet. See "Connecting to the Internet" on page 17 for more information. 14 15 4 5 3 2 1 1 3 5 Internet service wireless router portable computer with wireless network card 2 4 cable or DSL modem desktop computer with network adapter Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). Your ISP will offer one or more of the following Internet connection options:
D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 17 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\setting.fm DSL connections that provide high-speed Internet access through your existing telephone line or cellular telephone service. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously. Cable modem connections that provide high-speed Internet access through your local cable TV line. Satellite modem connections that provide high-speed Internet access through a satellite television system. Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL, cable, and satellite modem connections. Wireless Wide Area Network (WWAN) or Mobile Broadband technology provides a connection to the Internet using cellular technology at broadband rates. Wireless Local Area Network (WLAN) connections use high-frequency radio waves to communicate. Typically, a wireless router is connected to the broadband cable or DSL modem that broadcasts the Internet signal to your computer. If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL, cable, or satellite modem connection, contact your ISP or cellular telephone service for setup instructions. Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut:
1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the following section that corresponds to the operating system your computer is using. NOTE: If you are using an operating system different from Microsoft Windows, see the documentation for that operating system for connecting to the Internet. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 18 Setting Up Your Computer FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\setting.fm Windows XP NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. 1 Save and close any open files, and exit any open programs. 2 Click Start Internet Explorer. The New Connection Wizard appears. 3 Click Connect to the Internet. 4 In the next window, click the appropriate option:
If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a CD, click Use the CD I got from an ISP. 5 Click Next. If you selected Set up my connection manually, continue to step 6. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. 7 Use the setup information provided by your ISP to complete the setup. Windows Vista NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button 3 Under Network and Internet, click Connect to the Internet.
, and click Control Panel The Connect to the Internet window appears. 4 Click either Broadband (PPPoE) or Dial-up, depending on how you want to connect:
D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 19 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\setting.fm Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. Chose Dial-up if you will use a dial-up modem or ISDN. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Transferring Information to a New Computer You can use your operating system "wizards" to help you transfer files and other data from one computer to anotherfor example, from an old computer to a new computer. For instructions, see the following section that corresponds to the operating system that your computer is running. NOTE: If you are using an operating system different from Microsoft Windows, see the documentation for that operating system for transferring information to a new computer. Microsoft Windows XP The Microsoft Windows XP operating system provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer data, such as:
E-mail messages Toolbar settings Window sizes Internet bookmarks You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer. NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. To transfer data over a serial connection, you must access the Network Connections utility from the Control Panel and perform additional configuration steps, such as setting up an advanced connection and designating the host computer and the guest computer. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 20 Setting Up Your Computer FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\setting.fm For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries. For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. You can use the optional Operating System media for this process or you can create a wizard disk with the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD Next. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settings Next. 4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 21 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\setting.fm After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive Next. Insert the removable media, such as a writable CD, and click OK. 5 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next. 7 Go to the old computer. To copy data from the old computer:
D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 22 Setting Up Your Computer FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\setting.fm 1 On the old computer, insert the wizard disk. 2 Click Start Run. 3 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 4 On the Files and Settings Transfer Wizard welcome screen, click Next. 5 On the Which computer is this? screen, click Old Computer Next. 6 On the Select a transfer method screen, click the transfer method you prefer. 7 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 8 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Microsoft Windows XP Operating System?). NOTE: Access to the Dell Knowledge Base document may not be available in certain countries. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Setting Up Your Computer 23 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\setting.fm Microsoft Windows Vista 1 Click the Windows Vista Start button
, and then click Transfer files and settings Start Windows Easy Transfer. In the User Account Control dialog box, click Continue. 2 3 Click Start a new transfer or Continue a transfer in progress. Follow the instructions provided on the screen by the Windows Easy Transfer wizard. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 24 Setting Up Your Computer FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\specs.fm 3 Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start Help and Support and select the option to view information about your computer. Processor Processor type L1 cache L2 cache Front side bus frequency System Information System chipset Data bus width DRAM bus width Processor address bus width Flash EPROM PCI bus (discrete graphics only) PC Card (optional) CardBus controller PC Card connector Cards supported PC Card connector size Intel Core 2 Duo L1 Cache 64KB, 16-way 32KB, 8-way 32KB iL1/24KB (info from web, yet to be verified) Shared 3 MB or 6 MB L2 cache (info from web, yet to be verified) 1067 MHz Intel GM45 or PM 45 64 bit 64 bit 36 bit SPI 32 mbit x16 PCIe Ricoh R5C847 one (supports one Type I or Type II card) PC Card: 3.3 V and 5 V 80 pins D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Specifications 25 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\specs.fm Express Card (optional) NOTE: The Express Card slot is designed only for Express Cards. It does NOT support PC Cards. Express Card connector 54 mm Express Card slot (supports both USB and PCIe based interfaces) Express Card/54 (54 mm) Cards supported Secure Digital (SD) Memory Card Reader Cards supported SD, SDIO, SD HC, Mini SD (w/adapter) MMC, MMC+, Mini MMC (w/adapter) Memory Memory module connector Memory configurations Memory type 2 DIMM slots 1 GB (1 DIMM or 2 DIMMs) 2 GB (1 DIMM or 2 DIMMs) 3 GB (2 DIMMs) 4 GB (1 DIMM or 2 DIMMs, Vista only) 8 GB (2 DIMMS, Vista only) DDR II 667 MHz and 800 MHz (if supported by chipset and/or processor combinations). Non-ECC memory only. 1 GB 8 GB (supported by Vista only) Minimum memory Maximum memory NOTE: In order to take advantage of the dual-channel bandwidth capability, both memory slots must be populated and must match in size. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 26 Specifications FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\specs.fm Ports and Connectors Audio IEEE 1394a Consumer IR Mini-Card Support (internal expansion slots) Modem Network adapter USB eSATA Video Communications Modem:
Network adapter Wireless Mobile Broadband GPS Microphone connector, stereo headphone/speakers connector 4-pin connector One dedicated Half-Mini Card slot for WLAN One dedicated Full-Mini Card slot for WWAN (mobile broadband) One dedicated Full-Mini Card slot for WPAN (Bluetooth or ultra wideband
[UWB]) The WWAN or WPAN Full-Mini Card slot can also be used for the Intel Flash Cache RJ-11 RJ-45 port 1 PowerShare USB port 2 USB ports eSATA/PowerShare USB port VGA DisplayPort internal modem optional 10/100 Ethernet LAN on system board WLAN Half-Mini Card, WWAN, WPAN Full-Mini Cards Bluetooth wireless technology UWB technology Full-Mini Card Supported by Mobile Broadband Full-Mini Card D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Specifications 27 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\specs.fm Video Video type Data bus Video controller Video memory Video output Support Audio Audio type Audio controller Stereo conversion Interfaces:
Internal External Speakers Internal speaker amplifier Internal microphone Volume controls Display Type (active-matrix TFT) Active X/Y discrete video on system board, hardware accelerated, OpenGL support PCI-E graphics x16 nVIDIA Quadro FX380 discrete video: 256 MB dedicated memory VGA, DisplayPort, Advanced E-Port, and E-Port capability VGA DisplayPort DVI (DisplayPort adapter or through E-Port) HDMI (DisplayPort adapter) two-channel high definition audio (Azalia) IDT 92HD71B 24-bit (analog-to-digital and digital-to-
analog) internal high definition audio (Azalia) codec external microphone-in connector, stereo headphones/speakers connector two 1W 4-ohm speakers 1W per channel, 4 ohms single digital microphone volume control buttons WXGA, WXGA+
303.36 x 189.84 D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 28 Specifications FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\specs.fm Display (continued) Dimensions:
Height Width Diagonal Maximum resolutions WXGA CCFL WXGA+
Refresh rate Operating angle Viewing angles:
Horizontal Vertical Pixel pitch:
WXGA CCFL WXGA+
207 mm (8.15 inches) 320 mm (12.6 inches) 358.14 mm (14.1 inches) 1280 x 800 at 262 K colors 1440 x 900 at 262 K colors 60 Hz 0 (closed) to 160 (except when docked) 40/40 15/30 0.2373 0.2109 Typical power consumption (panel with backlight):
WXGA CCFL WXGA+
Keyboard Number of keys Layout Size Touch Pad X/Y position resolution
(graphics table mode) Size:
6.2 W (max) with no inverter losses 7.5 W (max) 83 (U.S. and Canada); 84 (Europe);
87 (Japan) QWERTY/AZERTY/Kanji Full sized (19 mm key pitch) 240 cpi D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Specifications 29 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\specs.fm Touch Pad Width Height Battery Type 73.0-mm (2.9-inch) sensor-active area 42.9-mm (1.7-inch) rectangle 12-cell "smart" lithium ion slice 9-cell "smart" lithium ion 6-cell "smart" lithium ion 4-cell "smart" lithium ion Dimensions, 4-cell and 6-cell lithium-ion batteries:
Depth Height Width 206 mm (8.11 inches) 19.8 mm (0.78 inches) 47.0 mm (1.85 inch) Dimensions, 9-cell lithium-ion batteries:
Depth Height Width 208 mm (8.67 inches) 22.3 mm (0.88 inch) 68.98 mm (2.70 inches) Dimensions, 12-cell lithium-ion slice batteries:
Depth Height Width Weight:
4-cell primary battery 6-cell Primary battery 9-cell high capacity battery 12-cell slice battery Voltage:
4-cell battery 6-cell and 9-cell 14.48 mm 217.24 mm 322.17 mm 0.24 kg (0.53 lb) 0.33 kg (0.73 lb) 0.51 kg (1.12 lb) TBD 14.8 VDC 11.1 VDC D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 30 Specifications FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\specs.fm Battery (continued) 12-cell slice battery Watt hours:
4-cell primary battery 6-cell Primary battery 9-cell high capacity battery 12-cell slice battery 11.1 VDC 35Whr 56Whr 85Whr 84Whr NOTE: Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. Charge time (approximate):
Computer off Operating Time Life span (approximate) Temperature range:
Operating Storage Coin-cell battery AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Approximately 1 hour to 80% in Express charge mode Approximately 1 hour to 80% in Express charge mode Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. 1 year 0 to 40C (32 to 104F) 10 to 65C (14 to 149F) CR-2032 100240 VAC 1.5 A 5060 Hz 4.34 A (maximum at 4-second pulse) 3.34 A (continuous) 90 W 19.5 +/1.0 VDC D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Specifications 31 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\specs.fm AC Adapter (continued) Dimensions Height Width Depth Weight (with cables) Temperature range:
Operating Storage Fingerprint reader (optional) Type Physical Height Width Depth Weight Configurable to less than Environmental Temperature range:
Operating Storage Relative humidity (maximum):
70.22 mm 146.64 mm 16.3 mm TBD 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) UPEK TCS3 TouchStrip strip sensor with CMOS active capacitive pixel-sensing technology 25.4 mm (1.00 inches) 335 mm (13.189 inches) 238.3 mm (9.382 inches) 2.16 kg (4.75 lbs) with UMA graphics, 6-cell battery and DVD 1.95 kg (4.30 lbs) with UMA graphics; 6-cell battery and Travel Module 1.95 kg (4.3 lbs) 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 32 Specifications FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\specs.fm Environmental (continued) Operating Storage 10% to 90% (noncondensing) 5% to 95% (noncondensing) Maximum vibration (using a random vibration spectrum that simulates user environment):
Operating Storage 0.66 GRMS 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-
ms halfsine pulse for storage):
Operating Storage Altitude (maximum):
Operating Storage Camera (Optional) Resolution 143 G 163 G 15.2 to 3048 m (50 to 10,000 ft) 15.2 to 3048 m (50 to 10,000 ft) 640 x 480 (VGA) D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Specifications 33 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\specs.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 34 Specifications FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm 4 Reinstalling Software Drivers What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. CAUTION: Dell ships your computer to you with required drivers already installedno further installation or configuration is needed. NOTE: If you are using an operating system different from Microsoft Windows, refer to the software documentation for that operating system about drivers. NOTICE: The Drivers and Utilities media may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system. Many drivers, such as the keyboard driver, come with your Microsoft Windows operating system. You may need to install drivers if you:
Upgrade your operating system. Reinstall your operating system. Connect or install a new device. Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 37 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm Windows XP:
1 Click Start Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click 3 System. In the System Properties window, click the Hardware tab, and click Device Manager. Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 38). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to replace the driver with the previously installed version. Windows XP:
1 Click Start My Computer Properties Hardware Device Manager. 2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tab Roll Back Driver. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 38 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring the Microsoft Windows XP Operating System" on page 41) to return your computer to the operating state that existed before you installed the new driver. Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring the Microsoft Windows XP Operating System" on page 41) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use the Drivers and Utilities media, go to step 2. If not, go to step 5. 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file. 3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 39 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device. A message stating that the Resource media is detecting hardware in your computer appears. The drivers that are used by your computer are automatically displayed in the My DriversThe ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system. Manually Reinstalling Drivers Before manually reinstalling a driver, extract the driver files to your hard drive using the procedure described in "Using the Drivers and Utilities Media" on page 39. Windows XP:
1 Click Start My Computer Properties Hardware Device Manager. 2 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 3 Double-click the name of the device for which you are installing the driver. 4 Click the Driver tab Update Driver. 5 Click Install from a list or specific location (Advanced) Next. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click Next. 8 Click Finish and restart your computer. Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 40 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab Update Driver Browse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver OK Next. 8 Click Finish and restart your computer. Restoring the Microsoft Windows XP Operating System System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. Dell PC Restore by Symantec returns your hard drive to the operating state it was in when you purchased the computer. It permanently deletes all data on the hard drive and removes any programs installed after you received the computer. Use Dell PC Restore only if System Restore did not resolve your operating system problem. If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 41 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm Using Microsoft Windows System Restore (Windows XP) The Windows operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Starting System Restore (Windows XP) NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start All Programs AccessoriesSystem Tools System Restore. 2 Click either Restore my computer to an earlier time or Create a restore point. 3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore. Undoing the Last System Restore (Windows XP) NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start All Programs Accessories System Tools System Restore. 2 Click Undo my last restoration and click Next. Enabling System Restore (Windows XP) NOTE: If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:
D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 42 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm 1 Click Start Control Panel Performance and Maintenance System. 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked. Using Dell PC Restore (Windows XP) NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use PC Restore only if System Restore did not resolve your operating system problem. NOTE: Dell PC Restore by Symantec may not be available in certain countries or on certain computers. Use Dell PC Restore only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore. To use PC Restore:
1 Turn on the computer. 2 During the boot process, a blue bar with www.dell.com appears at the top of the screen. Immediately upon seeing the blue bar, press <Ctrl><F11>. If you do not press <Ctrl><F11> in time, let the computer finish booting (starting), and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot. 3 Click Restore and click Confirm. The restore process takes approximately 6 to 10 minutes to complete. 4 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 43 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm 5 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 6 Click Next. The System Restore screen appears and the computer restarts. 7 After the computer restarts, click OK. To remove PC Restore from the hard drive:
NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-
drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer operating system to its original state. 1 Log on to the computer as a local administrator. 2 3 Double-click the filename DSRIRRemv2.exe. In Microsoft Windows Explorer, go to c:\dell\utilities\DSR. NOTE: If you do not log on as a local administrator, a message appears stating that you that you must log on as administrator. Click Quit, and then log on as a local administrator. NOTE: If the partition for PC Restore does not exist on your computer hard drive, a message appears stating that the partition was not found. Click Quit;
because there is no partition to delete. 4 Click OK to remove the PC Restore partition on the hard drive. 5 Click Yes when a confirmation message appears. The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 44 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm 6 Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk space is available as indicated by the increased value for Free Space. 7 Click Finish to close the PC Restore Removal window and restart the computer. Using the Windows XP Operating System Media Before You Begin (Windows XP) If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback (see "Using Windows Device Driver Rollback" on page 38). If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver (see "Using Microsoft Windows System Restore (Windows XP)" on page 42). NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items:
Dell Operating System media Dell Drivers and Utilities media NOTE: Your Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use your Drivers and Utilities media to load any required drivers, including the drivers required if your computer has a RAID controller. Reinstalling Windows XP The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System media provides options for reinstalling Windows. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows unless a Dell technical support representative instructs you to do so. 1 Save and close any open files and exit any open programs. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 45 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm Insert the Operating System media. 2 3 Click Exit if the Install Windows message appears. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive, and then press <Enter>. 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to complete the installation. NOTE: You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. You need the installation software to reinstall Dell MediaDirect. See
"Contacting Dell" on page 83. Restoring the Microsoft Windows Vista Operating System You can restore your Windows Vista operating system in the following ways:
Windows Vista includes the Backup and Restore Center to create backups of important files on your computer or to back up the entire hard drive. You can then restore your operating system or files if needed. Microsoft Windows System Restore returns your hard drive to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. For instructions, see "Using Microsoft Windows System Restore (Windows XP)" on page 42. Dell Factory Image Restore restores your hard drive to the operating state it was in when you purchased the computer. Dell Factory Image Restore permanently deletes all data on the hard drive and removes any D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 46 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm applications installed after you received the computer. Use Factory Image Restore only if System Restore did not resolve your operating system problem. If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. Using Windows Vista System Restore The Windows Vista operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access the Windows Help and Support Center, click the Windows Vista Start button Help and Support. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Creating a Restore Point (Windows Vista) You can either automatically or manually create a restore point from the Windows Vista Back Up and Restore Center. To access the Windows Vista Backup and Restore Center:
Click the Windows Vista Start button Welcome Center. In the Get started with Windows section, click Show all 14 items Back Up and Restore Center. OR Click the Windows Vista Start button All Programs Maintenance Back Up and Restore Center. Under Tasks, click Create a restore point or change settings. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 47 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm For more information:
1 Click the Windows Vista Start button Help and Support. 2 Type System Restore in the search field and press <Enter>. Restoring the Computer to an Earlier Operating State (Windows Vista) If problems occur after you install a device driver, use Device Driver Rollback
(see "Using Windows Device Driver Rollback" on page 38) to resolve the problem. If Device Driver Rollback does not resolve the problem, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Windows Vista Start button Control Panel System and Maintenance Back Up and Restore Center. In the Tasks list, click Repair Windows using System Restore. 2 3 Click Continue in the User Account Control (UAC) dialog box asking for permission to run the application. 4 Click Next in the System Restore window to view the most recent restore points in chronological order. 5 Select the Show restore points older than 5 days check box to view the complete list of restore points. 6 Select a restore point. Try to restore from the most recent restore point. If this restore point fails to correct the problem, try the next oldest restore point until the issue is resolved. Any software installed after the selected restore point will need to be reinstalled. 7 Click Next Finish. 8 When prompted, click Yes. 9 After System Restore finishes collecting data, the computer restarts. 10 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. If you encounter any error messages during the restore process, follow the prompts on the screen to correct the error. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 48 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm Undoing the Last System Restore (Windows Vista) NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Windows Vista Start button Help and Support. 2 Type System Restore in the search field and press <Enter>. 3 Click Undo my last restoration, and then click Next. Restoring the Windows Vista Computer to the Default Factory Configuration The Dell Factory Image Restore option allows you to restore your hard drive back to its original factory configuration as when you first purchased it from Dell. This option appears on Dell computers that were originally pre-installed with the Windows Vista operating system and does not include computers purchased through the Express Upgrade promotion or computers that were upgraded to Windows Vista from a previous version of the Windows operating systems. NOTICE: When you restore the computer to the default factory configuration, all data on the hard drive is deleted. Before performing this procedure, back up personal files. If you do not back up personal files, the data is lost. 1 Restart the computer. To do this, click the Windows Vista Start button Restart. 2 As the computer restarts, press <F8> until the Advanced Boot Options menu appears on the screen. NOTE: You must press the <F8> key before the Windows logo appears on the screen. If you press <F8> after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen. 3 Press <Down Arrow> to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>. 4 Specify the language settings that you want, and then click Next. 5 Log in as a user who has administrative credentials, and then click OK. 6 Click Dell Factory Image Restore. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 49 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm In the Dell Factory Image Restore window, click Next. 7 8 Select the Yes, reformat hard drive and restore system software to factory condition check box. 9 Click Next. The computer is restored to the default factory configuration. 10 When the restore operation is completed, click Finish to restart the computer. Using the Windows Vista Operating System Media Before You Begin (Windows Vista) If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback (see "Using Windows Device Driver Rollback" on page 38). If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver (see "Using Microsoft Windows System Restore (Windows XP)" on page 42). NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items:
Dell Operating System media Dell Drivers and Utilities media NOTE: Your Drivers and Utilities media contains drivers that were installed during assembly of the computer. Use your Drivers and Utilities media to load any required drivers, including the drivers required if your computer has a RAID controller. Reinstalling Windows Vista The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 50 Reinstalling Software FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm NOTICE: The Operating System media provides options for reinstalling Windows. The options can overwrite files and possibly affect programs that are installed on your hard drive. Therefore, do not reinstall Windows unless a Dell technical support representative instructs you to do so. Insert the Operating System media. 1 Save and close any open files and exit any open programs. 2 3 Click Exit if the Install Windows message appears. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive, and then press <Enter>. 6 Press any key to Boot from CD-ROM. 7 Follow the instructions on the screen to complete the installation. You cannot reinstall Dell MediaDirect if you voluntarily reformat the hard drive. You need the installation software to reinstall Dell MediaDirect. See "Contacting Dell" on page 83. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Reinstalling Software 51 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\software.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 52 Reinstalling Software 5 Troubleshooting Troubleshooting Software and Hardware Problems Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. NOTE: If you are using an operating system different from Microsoft Windows, see the documentation for that operating system for troubleshooting. To start the Hardware Troubleshooter:
Windows XP:
1 Click Start Help and Support. 2 Type hardware troubleshooter in the search field and press
<Enter> to start the search. In the Fix a Problem section, click Hardware Troubleshooter. In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. Windows Vista:
and click Help and Support. 1 Click the Windows Vista Start button 2 In the Find an answer section, click Troubleshooting. OR Type hardware troubleshooter in the search field, and then press
<Enter>. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. 3 4 3 Troubleshooting 53 NOTE: If you do not find the answer in the items categorized in Troubleshooting, you can get online help by typing your question in the Search Help field at the top of the window. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page 68 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTE: The Dell Diagnostics only operates on Dell computers. Enter the system setup program, review your computers configuration information, and ensure that the device you want to test displays in the system setup program and is active. See the Service Manual for this computer for more information. Start the Dell Diagnostics from your hard drive or from your Drivers and Utilities media (see "Starting the Dell Diagnostics From the Drivers and Utilities Media" on page 55). Starting the Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 83. 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2 Turn on (or restart) your computer. 3 Start the Dell Diagnostics in one of the following two ways. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. 54 Troubleshooting When the DELL logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>. NOTE: Before attempting the following option, the computer must be powered down completely. Press and hold the <Fn> key while powering the computer on. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. The computer runs the Pre-boot System Assessment (PSA), a series of initial tests of your system board, keyboard, display, memory, and hard drive. During the assessment, answer any questions that appear. If failures are detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>. If failures are detected during the Pre-boot System Assessment, write down the error codes and contact Dell (see "Contacting Dell" on page 83). If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting the Dell Diagnostics From the Drivers and Utilities Media Insert your Drivers and Utilities media. 1 2 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. Troubleshooting 55 NOTE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release the <F12> key in even intervals until the boot device menu appears. 3 At the boot device menu, use the up- and down-arrow keys to highlight CD/DVD/CD-RW, and then press <Enter>. NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in the system setup program. 4 Select the Boot from CD-ROM option from the menu that appears and then press <Enter>. 5 Type 1 to start the Drivers and Utilities menu and then press <Enter>. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 7 At the Dell Diagnostics Main Menu, select the test you want to run. NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Remove your Drivers and Utilities media and then close the Main Menu window to exit the Dell Diagnostics and restart the computer. Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select Test System to run a complete test on your computer. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics 56 Troubleshooting After you have selected the Test System option from the main menu, the following menu appears. NOTE: It is recommended that you select Extended Test from the menu to run a more thorough check of the devices in the computer. Option Express Test Extended Test Custom Test Symptom Tree Function Performs a quick test of system devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Performs a thorough check of system devices. The test typically takes an hour or more and periodically requires your input to answer specific questions. Tests a specific device in the system and can be used to customize the tests you want to run. Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having. For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell"
on page 83). NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready. The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Troubleshooting 57 Tab Results Errors Help Configuration Parameters Error Messages Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and any requirements for running the test. Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Allows you to customize the test by changing the test settings. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A U X I L I AR Y D E VI C E F A I L U R E The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See the Service Manual for this computer for more information. If the problem persists, contact Dell (see
"Contacting Dell" on page 83). B A D CO MM AN D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. 58 Troubleshooting CA C H E D I S A B L E D D U E T O F AIL U RE The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 83). CD D R I V E CO N TR OLL E R F AIL U RE The CD drive does not respond to commands from the computer (see "Drive Problems" on page 64). DA T A E RR O R The hard drive cannot read the data (see "Drive Problems" on page 64). DE C RE A SI N G A V A I L A B L E M E M O R Y One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. DI SK C: F A I L E D I NI T I A L I Z A T I O N The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). DR I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See the Service Manual for this computer for more information. E RR OR R E A D I N G PCMCIA CA RD The computer cannot identify the ExpressCard. Reinsert the card or try another card. See the Service Manual for this computer for more information. E XT E N D E D ME M O R Y S I Z E H A S C H A N G E D The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see
"Contacting Dell" on page 83). T H E F I L E B E I N G CO PI ED I S T O O L A R G E F O R T H E D E S TI N A T I O N DRI VE The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S: \ / : * ? <
> | Do not use these characters in filenames. GA T E A20 F AI L U RE A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. GE N E R A L F A I L U R E The operating system is unable to carry out the command. The message is usually followed by specific informationfor example, Printer out of paper. Take the appropriate action. HA R D- DI SK D R I V E C O N F I G U R A T I O N E R R O R The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see the Service Manual for this computer), and boot the computer from a CD. Then, shut Troubleshooting 59 down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). H A R D- D I S K D R I V E C O N T RO L L E R FAIL URE 0 The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see the Service Manual for this computer), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). H A R D- D I S K D R I V E F A I L U R E The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see the Service Manual for this computer), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). H A R D- D I S K D R I V E R EA D F A I L U R E The hard drive may be defective. Shut down the computer, remove the hard drive (see the Service Manual for this computer), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). I N S E RT B O O T A B L E M E D I A The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media. I N V A L I D C O N F IGU RA T I O N I N F O R M A T I O N- PL EA SE R U N S YS T E M SE T U P P RO GRA M The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. See the Service Manual for this computer for more information. K E Y B O A R D C L O C K L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 54). K E Y B O A R D C O N T R O L L E R F A I L U R E For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 54). 60 Troubleshooting KE Y B O A R D D A T A L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 54). KE Y B O A R D S T U C K KE Y F A I L U R E For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Dell Diagnostics" on page 54). LI CE N S E D C O N T E N T I S N O T A C C E SS I B L E I N M E D I ADI RE C T Dell MediaDirect cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see "Dell MediaDirect problems" on page 69). ME M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S, RE AD VA LUE E X PE C T I N G VAL U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. ME M O R Y ALL OCA TION E R RO R The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. ME M O R Y D A T A L I N E F AI L U RE A T A D D R E S S, RE AD V A L U E E X P EC T IN G VA LUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. ME M O R Y D O U B L E W O R D L O G IC F A I L U R E A T A D D R ES S, R E A D V A L U E E XP E C T IN G VA LUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. ME M O R Y O D D/E V E N L O G IC F A I L U R E A T A D D R E S S, R E A D V A L U E E XP E CT I N G VA LUE A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. ME M O R Y WR IT E/ R EA D F A I L U R E A T A D D R E S S, R E A D VA LUE E X PE C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See the Service Manual for this computer for more information. Troubleshooting 61 N O B O O T DE VI CE A VA IL A B L E The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T SE C T OR O N H A RD D R I V E The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 83). N O T I M E R T I C K I N T E RR U P T A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). N O T E N O U G H M E M O R Y O R R E SO UR CE S. E X I T SO ME P RO G RA M S A N D T R Y A G A I N You have too many programs open. Close all windows and open the program that you want to use. O P E RA T I N G S YS T E M N O T F O U N D Reinstall the hard drive (see the Service Manual for this computer). If the problem persists, contact Dell (see "Dell Diagnostics" on page 54). O P T ION A L ROM B A D C H E C KS U M The optional ROM has failed. Contact Dell (see "Dell Diagnostics" on page 54). A R E Q U I R E D .DLL F I L E WAS N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program. Windows XP:
1 Click Start Control Panel Add or Remove Programs Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Windows Vista:
1 Click the Windows Vista Start button Programs and Features. Control Panel Programs 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. S E CT O R N O T F O U N D The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on 62 Troubleshooting the hard drive. See Windows Help and Support for instructions (click Start Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. SE E K E RR O R The operating system cannot find a specific track on the hard drive. SHUTD O WN F A I L U RE A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). TI M E- O F- D A Y CL OCK LO ST P O W E R System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see the Service Manual for this computer). If the message reappears, contact Dell (see "Contacting Dell" on page 83). TI M E- O F- D A Y CL OCK S T O P PE D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 83). TI M E- O F- D A Y N O T S E T- P L E A S E R U N T H E S YS T E M SE T U P P RO G RA M The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See the Service Manual for this computer for more information. TI M E R C H IP C O U N T E R 2 F A I L ED A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 54). UN E X PE C T E D I NT E R R U PT I N P RO TE C T E D M O D E The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 54). X:\ I S N O T A C C E S S I B L E. T H E D E V I C E I S N O T R E A D Y Insert a disk into the drive and try again. WA R N I N G: BA T T ER Y I S C R I T I C A L L Y L O W The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer. Troubleshooting 63 Solving Problems Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. NOTE: If you are using an operating system different from Microsoft Windows, see the documentation for that operating system for solving problems. E N S U R E T H A T M I CR O S O F T W I N D O W S R E C O G N I Z E S T H E D RI VE Windows XP:
Click Start and click My Computer. Windows Vista:
Click the Windows Vista Start button If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D RIV E Insert another floppy disk, CD, or DVD to eliminate the possibility that and click Computer. the original media is defective. Insert a bootable floppy disk and restart the computer. C L E A N T H E DRI VE O R D I S K See the Service Manual for this computer for more information. E N S U R E T H A T T H E CD O R DVD ME D I A I S S N A P P ED O N T O T H E SP IN DL E C H E C K T H E CA BLE C O N N E CT I ON S C H E C K F O R H A R D W A R E INCO MP ATI B ILI T IES See "Hardware Troubleshooter"
on page 53. R U N T H E D E L L DI A G N O S T I C S See "Dell Diagnostics" on page 54. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the media. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. 64 Troubleshooting Problems writing to a CD-RW or DVD+/-RW drive CL O S E O T H ER P R O G R A M S CD-RW and DVD+/-RW drives must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the drive. TURN O F F S L E E P ST A T E I N W INDO WS B E F O R E W RI T IN G T O A CD/DVD D ISC See the Service Manual for this computer for more information. CH A N G E T H E W RI TE SP E E D T O A S L O W E R R A T E See the help files for your CD or DVD creation software. The drive tray cannot eject 1 Ensure that the computer is shut down. 2 Straighten a paper clip and insert one end into the eject hole at the front of the drive, then push firmly until the tray is partially ejected. 3 Gently pull out the tray until it stops. The drive makes an unfamiliar scraping or grinding sound Ensure that the sound is not caused by the program that is running. Ensure that the disc is inserted properly. Hard drive problems AL L O W T H E C O M PU T E R T O COO L BEFO RE T U RN I N G I T O N A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. Windows XP:
1 Click Start and click My Computer. 2 Right-click Local Disk C:. 3 Click PropertiesTools Check Now. 4 Click Scan for and attempt recovery of bad sectors and click Start. Windows Vista:
1 Click the Windows Vista Start button 2 Right-click Local Disk C:. and click Computer. Troubleshooting 65 3 Click PropertiesTools Check Now. The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 4 Follow the instructions on the screen. Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. I F YOU R EC E IV E A N I N S U F F I C I E N T M E M O R Y ME S S A G E Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory. See the Service Manual for this computer for more information. Reseat the memory modules to ensure that your computer is successfully communicating with the memory. See the Service Manual for this computer for more information. Run the Dell Diagnostics (see "Dell Diagnostics" on page 54). I F YOU E XP E R IE N CE O T H E R M EM O RY P RO B L E M S Reseat the memory modules to ensure that your computer is successfully communicating with the memory. See the Service Manual for this computer for more information. Ensure that you are following the memory installation guidelines. See the Service Manual for this computer for more information. Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see the Service Manual for this computer. Run the Dell Diagnostics (see "Dell Diagnostics" on page 54). Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. 66 Troubleshooting CH E C K T H E P O WE R L I G H T When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in Sleep statepress the power button to exit Sleep state. If the light is off, press the power button to turn on the computer. NOTE: For information on the Sleep power state, see the Service Manual for this computer. CH A R G E T H E B A T T E R Y The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. CH E C K T H E B A T T E R Y ST AT U S L I G H T If the battery status light flashes amber or is a steady amber, the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes blue and amber, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes amber, the battery may be defective. See "Contacting Dell" on page 83. CH E C K T H E B A T T E R Y T EM P E RA T U RE If the battery temperature is below 0C
(32F), the computer will not start. TES T T H E EL E CT R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. CH E C K T H E AC A D A P T E R Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. CO N N E C T T H E C O M PU T ER D I RE C T L Y T O A N E L E CT R I C A L O U T L E T Bypass power protection devices, power strips, and extension cables to verify that the computer turns on. E L I M I N A T E PO S S I B L E I N T E RF E R E N CE Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. Troubleshooting 67 A D J U S T T H E P O W E R PR O P E RT I ES See the Service Manual for this computer for more information. R E SE A T T H E M E MO RY M O D U L E S If the computer power light turns on, but the display remains blank, reinstall the memory modules. See the Service Manual for this computer for more information. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. The computer does not start C H E C K T H E A C A D A P T E R Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet. The AC adapter shuts down when there is a fault. The green light turns off when this happens. To bring it back on, disconnect the AC adapter from the power source for 10 seconds, and then connect it back on. The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TU RN T H E CO M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer. A program stops responding or crashes repeatedly E N D T H E P RO G RA M 1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager. 2 Click the Applications tab. 3 Click to select the program that is no longer responding. 4 Click End Task. NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen. 68 Troubleshooting CH E C K T H E S O F T WA RE D OC UM EN T A TI ON If necessary, uninstall and then reinstall the program. Software usually includes installation instructions in its documentation or on a floppy disk or CD. A program is designed for an earlier Microsoft Windows operating system RU N T H E PR O G R A M CO M P A T I B IL I T Y W I Z A RD Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click Start All Programs Accessories Program Compatibility Wizard Next. 2 Follow the instructions on the screen. Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1 Click Start Control Panel Programs Use an older program with this version of Windows. In the welcome screen, click Next. 2 3 Follow the instructions on the screen. A solid blue screen appears TURN TH E CO M PU T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer. Dell MediaDirect problems CH E C K T H E DE L L M E D I ADI R E C T H E L P F I L E F O R I N F O R M A T I O N Use the Help menu to access Dell MediaDirect Help. TO P L A Y M O V I E S WI TH DE L L M E D I ADI R E C T, Y O U M U S T HA VE A DVD D RI VE A ND T H E D EL L DVD P L A Y E R If you purchased a DVD drive with your computer, this software should already be installed. Troubleshooting 69 VI D E O Q U A L I T Y P R O B L E M S Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files. C A N N O T P L A Y S O M E M E D I A F I L E S Because Dell MediaDirect provides access to media files outside the Windows operating system environment, access to licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music and video files have a lock icon next to them. You can access licensed files in the Windows operating system environment. A D J U S T I N G T H E C O L O R S E T TI N G S F O R M O V I E S T H A T C O N T A I N SC E N E S T H A T A R E T O O DA RK O R T O O B R I G H T Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios. NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell for assistance (see "Contacting Dell" on page 83). Other software problems C H E C K T H E SO FT WAR E D O C U ME N T A T I O N O R C O N T A C T T H E S O F T W A RE M A NU F A C T U RE R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. B A C K U P YO UR F I L ES I MM E D I A T E L Y U S E A V I R U S- SC A N N I N G P R O G R A M T O CHE C K T H E HA RD D R I V E, F L O P P Y D I S K S, O R CDS S A V E A N D C L O S E A N Y O PE N F I L E S O R PR OG RAM S A N D SH UT D O W N Y O U R 70 Troubleshooting CO MP U T E R T H R O U G H T H E ST A RT M E N U SC A N T H E C O M P U T E R F O R SP Y WA RE If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection
(your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware. RU N T H E DE L L DI A G N O S T I C S If all tests run successfully, the error condition is related to a software problem (see "Dell Diagnostics" on page 54). Video and Display Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer. CH E C K T H E B A T T E R Y If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and then turn on the computer. TES T T H E EL E CT R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. CH E C K T H E AC A D A P T E R Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. CO N N E C T T H E C O M PU T ER D I RE C T L Y T O A N E L E CT R I C A L O U T L E T Bypass power protection devices, power strips, and extension cables to verify that the computer turns on. AD J U ST T H E PO WE R P RO P E R TI E S Search for the keyword sleep in Windows Help and Support. SW I T CH T H E V ID E O I M A G E If your computer is attached to an external monitor, press <Fn><F8> to switch the video image to the display. If the display is difficult to read AD J U ST T H E B R I G H T N E S S Press <Fn> and the up- or down-arrow key. Troubleshooting 71 M O V E T H E E XT E R N A L S U B W O O F E R A W A Y F R O M T H E CO M P U T E R O R M O N I T O R If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor. E L I M I N A T E P O S SI B L E I N TE R F E R E N CE Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. R O T A T E T H E CO M P U T E R T O FA CE A D I F F E RE N T D I RE C T I O N Eliminate sunlight glare, which can cause poor picture quality. A D J U S T T H E W I N D O W S D I S P L A Y SE T T I NG S Windows XP:
1 Click Start Control Panel Appearance and Themes. 2 Click the area you want to change or click the Display icon. 3 Try different settings for Color quality and Screen resolution. Windows Vista:
1 Click the Windows Vista Start button Control Panel Hardware and Sound Personalization Display Settings. 2 Adjust Resolution and Colors settings, as needed. R U N T H E VI D E O D I A G N O S T I C S T E S T S If no error message appears and you still have a display problem, but the display is not completely blank, run the Video device group in the "Dell Diagnostics" on page 54, then contact Dell
(see "Contacting Dell" on page 83). S E E "E RR OR M E S S A G E S" If an error message appears, see "Error Messages"
on page 58. If only part of the display is readable C O N N E CT A N E X TE R N A L MO N I T O R 1 Shut down your computer and connect an external monitor to the computer. 2 Turn on the computer and the monitor, and then adjust the monitor brightness and contrast controls. If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Contacting Dell" on page 83). 72 Troubleshooting Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the safety information that shipped with your computer. No sound from integrated speakers AD J U ST T H E W INDO WS V O L U M E C O N T R O L Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion. AD J U ST T H E VO LUM E U S I N G K E Y B O A R D S H O RT C U T S Press <Fn><End> to disable (mute) or re-enable the integrated speakers. RE I N S T A L L T H E S O U N D ( A U D I O) D R I V E R See "Reinstalling Software" on page 37. No sound from external speakers E N SU R E T H A T T H E S U B W O O F E R A N D T H E S PE A K E R S A RE T U RN E D O N See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion. AD J U ST T H E W INDO WS V O L U M E C O N T R O L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. DI SC O N N E CT H E A D P H O N E S F R O M T H E H E A D P H O N E C O N N E CT O R Sound from the speakers is automatically disabled when headphones are connected to the headphone connector. TES T T H E EL E CT R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E PO S S I B L E I N T E RF E R E N CE Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. RE I N S T A L L T H E A U D I O D RIV E R See "Reinstalling Software" on page 37. RU N T H E DE L L DI A G N O S T I C S See "Dell Diagnostics" on page 54. NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. Troubleshooting 73 No sound from headphones C H E C K T H E H E A D P H O N E C A B L E C O N N E CT I O N Ensure that the headphone cable is securely inserted into the headphone connector. See the Service Manual for this computer for more information. A D J U S T T H E W I N D O W S VO LUM E C O N T RO L Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. 74 Troubleshooting FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\findinfo.fm 6 Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Service Tag/Express Service Code Label The Service Tag/Express Service Code is located on your computer. Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer. Operating System Media The Operating System media is a CD or DVD that may have shipped with your computer. Contents Use the Service Tag to identify your computer when you use support.dell.com or contact support. Enter the Express Service Code to direct your call when contacting support A diagnostic program for your computer Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com. Desktop System Software (DSS) Readme files NOTE: Readme files may be included on your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Reinstall your operating system D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Finding Information 73 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\findinfo.fm Document/Media/Label Dell Product Information Guide The Dell Product Information Guide is a hardcopy document that may have shipped with your computer. Service Manual The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide The Dell Technology Guide is available on your hard drive. Microsoft Windows License Label Your Microsoft Windows License is located on your computer. Contents Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement How to remove and replace parts How to configure system settings How to troubleshoot and solve problems About your operating system Using and maintaining peripherals Understanding technologies such as RAID, Internet, Bluetooth, E-mail, and so on. Provides your operating system product key. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 74 Finding Information FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\help.fm 7 Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1 See "Solving Problems" on page 62 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 52 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 80. 4 Use Dell's extensive suite of online services available at Dell Support 5
(support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 76 for a more extensive list of Dell Support online. If the preceding steps have not resolved the problem, see "Contacting Dell" on page 81. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 76. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Getting Help 75 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\help.fm NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 78, and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Online Services You can learn about Dell products and services on the following websites:
www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) Dell Support e-mail addresses D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 76 Getting Help FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\help.fm mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 81. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 81. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 81. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Getting Help 77 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\help.fm Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 81. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 81. Include a copy of the invoice and a letter describing the reason for the return. Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 80), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 81). Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for credit. 2 3 4 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 78 Getting Help FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\help.fm Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 80). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Getting Help 79 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\help.fm Diagnostics Checklist Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 80 Getting Help FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\help.fm Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Visit support.dell.com. 2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 3 Click Contact Us on the left side of the page. 4 Select the appropriate service or support link based on your need. 5 Choose the method of contacting Dell that is convenient for you. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Getting Help 81 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\help.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 82 Getting Help 8 Appendix FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
Reorient the receiving antenna. Relocate the system with respect to the receiver. Move the system away from the receiver. Plug the system into a different outlet so that the system and the receiver are on different branch circuits. If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. D E L L CO N F I D E N T I A L P R E L I MI N A RY 2/ 1 4 /0 8 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 Appendix 83 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\appendix.fm The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:
Product name:
Model number:
Company name:
Dell Precision M2400 PP27L Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 Macrovision Product Notice This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited. D E L L C O N F ID E N T IA L P R E L IM I N A RY 2 / 1 4 /0 8 - F O R P R O O F O N LY 84 Appendix FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\bookIX.fm Index A audio. See sound C CD CD-RW drive problems, 63 drive problems, 62 CDs operating system, 73 Check Disk, 63 computer crashes, 66-67 restore to previous operating state, 44 slow performance, 69 specifications, 25 stops responding, 66 contacting Dell, 81 D Dell contacting, 81 Dell Diagnostics about, 52 starting from the Drivers and Utilities media, 53 Dell MediaDirect problems, 67 DellConnect, 76 diagnostics Dell, 52 documentation End User License Agreement, 74 ergonomics, 74 Product Information Guide, 74 regulatory, 74 safety, 74 Users Guide, 74 warranty, 74 drivers, 35 about, 35 identifying, 35 reinstalling, 36 Drivers and Utilities media about, 37 Dell Diagnostics, 52 drives problems, 62 DVD drive problems, 62 starting from your hard drive, 52 DELL CONFIDENTIAL PRELIMINARY 2/14/08 FOR PROOF ONLY E End User License Agreement, 74 ergonomics information, 74 Index 85 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\bookIX.fm error messages, 56 H hard drive problems, 63 hardware Dell Diagnostics, 52 I Internet connection about, 17 options, 17 setting up, 18 M messages error, 56 monitor. See display O operating system reinstalling, 73 reinstalling Windows Vista, 44 Operating System CD, 73 P PC Restore, 46 phone numbers, 81 power problems, 65 power light conditions, 65 problems blue screen, 67 CD drive, 62 CD-RW drive, 63 computer crashes, 66-67 computer does not start up, 66 computer stops responding, 66 Dell Diagnostics, 52 Dell MediaDirect, 67 drives, 62 DVD drive, 62 error messages, 56 hard drive, 63 lockups, 66 power, 65 power light conditions, 65 program crashes repeatedly, 66 program stops responding, 66 programs and Windows compatibility, 67 restore computer to previous operating state, 44 slow computer performance, 69 software, 66-68 sound and speakers, 71 speakers, 71 spyware, 69 Product Information Guide, 74 DELL CONFIDENTIAL PRELIMINARY 2/14/08 FOR PROOF ONLY Index 86 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\bookIX.fm R regulatory information, 74 reinstalling Windows Vista, 44 S safety instructions, 74 screen. See display software problems, 67-68 sound problems, 71 volume, 71 speakers problems, 71 volume, 71 specifications, 25 spyware, 69 support contacting Dell, 81 System Restore, 44 T telephone numbers, 81 transferring information to a new computer, 20 troubleshooting Dell Diagnostics, 52 restore computer to previous operating state, 44 U Users Guide, 74 V video problems, 69 volume adjusting, 71 W warranty information, 74 Windows Easy Transfer wizard, 20 Windows Vista Program Compatibility wizard, 67 reinstalling, 44 Windows Easy Transfer wizard, 20 Windows XP Device Driver Rollback, 36-37 PC Restore, 46 reinstalling, 73 System Restore, 44 wizards Program Compatibility wizard, 67 Windows Easy Transfer, 20 DELL CONFIDENTIAL PRELIMINARY 2/14/08 FOR PROOF ONLY Index 87 FILE LOCATION: C:\00_Windchill\systems\Heelys\QRG\A00\DAO_BCC\A00\EN\bookIX.fm DELL CONFIDENTIAL PRELIMINARY 2/14/08 FOR PROOF ONLY Index 88
various | User Manual 4 | Users Manual | 2.13 MiB |
SETUP GUIDE SETUP GUIDE Model PP33L Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP33L July 2008 P/N F955H Rev. A00 Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell n Series computer, any references in this document to Microsoft Windows operating systems are not applicable. __________________ Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks of these materials used in this text: Dell, the DELL logo, Wi-Fi Catcher, YOURS IS HERE, and DellConnect are trademarks of Dell Inc.; Intel, and Core are registered trademarks and Core is a trademark of Intel Corporation; AMD, AMD Turion, Athlon, Sempron, ATI Radeon and combinations thereof are trademarks of Advanced Micro Devices, Inc.;
Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license. Contents Setting Up Your Studio Laptop . 5 Before Setting Up Your Computer . 5 Connect the AC Adapter . 5 Check the Wireless Switch . 6 Connect the Network Cable (optional) . 6 Press the Power Button . 6 Windows Vista Setup . 7 Connect to the Internet (Optional) . 7 Using Your Studio Laptop . 10 Device Status Lights . 10 Right Side Features . 12 Left Side Features . 14 Front Side Features . 17 Computer Base and Keyboard Features . 18 Media Controls. 20 Display Features . 21 Removing and Replacing the Battery . 22 Using the Optical Disc Drive. 23 Software Features . 24 Solving Problems . 27 Network Problems . 27 Power Problems. 28 Memory Problems . 29 Lockups and Software Problems . 30 Using Support Tools. 32 Dell Support Center . 32 System Messages . 32 Hardware Troubleshooter . 34 Dell Diagnostics . 34 Restoring Your Operating System . 37 System Restore . 37 3 Dell Factory Image Restore . 38 Operating System Reinstallation . 40 Getting Help . 42 Technical Support and Customer Service . 43 DellConnect . 43 Online Services . 43 AutoTech Service. 44 Product Information. 45 Returning Items for Repair Under Warranty or for Credit . 45 Before You Call. 46 Contacting Dell. 47 Finding More Information and Resources . 48 Basic Specifications . 50 Appendix . 62 Macrovision Product Notice. 62 4 Index . 63 Setting Up Your Studio Laptop This section provides information about setting up your Studio 1536/1537 laptop and connecting peripherals. Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer. Restricting airflow around your Inspiron computer may cause it to overheat. To prevent overheating ensure that you leave at least 10.2 cm (4 in) at the back of the computer and a minimum of 5.1 cm (2 in) on all other sides. You should never put your computer in an enclosed space, such as a cabinet or drawer when it is powered on. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. NOTICE: Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer. 5 Setting Up Your Studio Laptop Connect the AC Adapter Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage. Check the Wireless Switch If you plan to use wireless connections, make sure the wireless switch is in the On position. 6 Connect the Network Cable
(optional) If you plan to use a wired network connection, plug in the network cable. Using The Wireless Switch To turn on the wireless switch, slide it from the rear to the front of the computer until it clicks into place.
- Off
- On Press the Power Button Setting Up Your Studio Laptop Windows Vista Setup Your Dell computer is preconfigured with Windows Vista. To set up Windows Vista for the first time, follow the instructions on the screen. These steps are mandatory and may take up to 15 minutes to complete. The screens will take you through several procedures including accepting license agreements, setting preferences and setting up an Internet connection. NOTICE: Do not interrupt the operating systems setup process, doing so may render your computer unusable. Connect to the Internet (Optional) NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need an external modem or network connection and an Internet service provider (ISP). 7 Setting Up Your Studio Laptop NOTE: If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one from the Dell website at www.dell.com. Setting Up a Wired Internet Connection If you are using a dial-up connection, connect the telephone line to the external USB modem
(optional) and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions and see Setting Up Your Internet Connection in Windows XP on page 8. Setting Up a Wireless Connection Before you can use your wireless Internet connection, you need to connect to your wireless router. To set up your connection to a wireless router:
1. Save and close any open files, and exit any open programs. Click Connect To. Start 2. 8 3. Follow the instructions on the screen to complete the setup. Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut:
1. Save and close any open files, and exit any open programs. Double-click the ISP icon on the Microsoft Windows desktop. Follow the instructions on the screen to complete the setup. 2. 3. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the following section. NOTE: If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If 1. 2. 3. 4. Control Panel. Start Network and Internet, click Connect you do not have an ISP, the Connect to the Internet wizard can help you get one. Save and close any open files, and exit any open programs. Click Under to the Internet. The Connect to the Internet window appears. Click either depending on how you want to connect:
a. Broadband if you will use a Broadband (PPPoE) or Dial-up, Choose DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. Chose USB dial-up modem or ISDN. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. Dial-up if you will use an optional b. Setting Up Your Studio Laptop 5. Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. 9 Using Your Studio Laptop Your Studio 1536/1537 has several indicators, buttons, and features that provide information at-a-glance and time-saving shortcuts for common tasks. Device Status Lights The device status lights located to the left of the power button provide information for wireless communication and keyboard input option 1 2 3 1 WiFi status light Turns on when wireless networking is enabled. Use the wireless switch located at the front, right side of the computer to quickly turn all wireless communication On and Off. Using Your Studio Laptop 3 Hard drive activity light Turns on when the computer reads or writes data. A flashing light indicates hard drive activity. NOTE: To avoid loss of data, never turn off the computer while the hard drive activity light is flashing. Using The Wireless Switch To turn on the wireless switch, slide it away from the front of the computer until it clicks into place.
- Off
- On 2 Bluetooth status light (optional) Turns on when a card with Bluetooth wireless technology is enabled. NOTE: The card with Bluetooth wireless technology is an optional feature. To turn off Bluetooth wireless, right-click the bluetooth icon in the notification area of your desktop, and click Disable Bluetooth Radio or use the wireless switch. 10 11 Using Your Studio Laptop Right Side Features 6 4 5 3 2 1 NOTE: Do not use non-standard-size or shape discs (including mini-CDs and mini-
DVDs) or you will damage the drive. 1 2 IEEE 1394 connector Connects to a high-speed serial multimedia devices, such as digital video cameras. USB 2.0 connectors (2) Connects to a USB device, such as a mouse, keyboard, printer, external drive, or MP3 player. 3 Optical Drive Plays or burns only standard-size and shape (12 cm) CDs, and DVDs. Ensure that the side with print or writing is facing upward when inserting discs. 4 AC adapter connector Connects to the AC adapter to power on the computer and charge the battery when the computer is not in use. 5 Battery status light Indicates the battery charging state:
Off the battery is fully charged or the computer is turned off. Solid white the battery is charging. Solid amber the battery charge is low. Blinking amber the battery charge is critically low and you should either plug in the AC adapter or save and close your open documents and applications until you can. Using Your Studio Laptop 6 Power button and light Turns the power on or off when pressed. The light in the center of this button indicates the power state:
Blinking white the computer is in sleep state. Solid white the computer is in power-
on state. Blinking amber there may be a problem with the system board. Solid amber the system board cannot start initialization. There may be an issue with either the system board or power supply. 12 13 Using Your Studio Laptop Left Side Features 12 11 10 9 8 76 5 3 4 1 2 1 DELL Wi-Fi Catcher Network Locator button Press this button for a few seconds to scan for wireless networks in your vicinity. The light in the center of this button indicates the searching state:
Blinking white indicates searching. Solid white for 10 seconds then off indicates that a network was found. Blinking white 10 times then off indicates that no network was found. 2 Security cable slot Attaches a commercially available antitheft device to the computer. NOTE: Before you buy an antitheft device, ensure that it works with the security cable slot on your computer. 3 Wireless On/Off switch Use this switch to rapidly turn all wireless devices Off or On such as WLAN cards and internal cards with Bluetooth wireless technology. The wireless switch may be in the Off position when your computer is shipped to you. To turn the switch On, slide the switch toward the front of the computer until it clicks into place.
- Off
- On NOTE:This switch can be deactivated through Dell QuickSet or the BIOS
(system setup program). 4 HDMI Connector HDMI (High-
Definition Multimedia Interface) connector carries an uncompressed all digital signal to produce hi-definition video and audio. Using Your Studio Laptop 5 6 7 8 9 VGA connector Connects to a monitor or projector. USB 2.0 connectors Connects to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. eSATA Connector Connect eSATA compatible storage devices, such as external hard disk drives or optical drives. Network connector If you are using a cabled network signal, this connects your computer to a network or broadband device. Audio In/ Microphone connector Connects to a microphone or inputs signal for use with audio programs. 14 15 Using Your Studio Laptop 10 Audio Out/ Headphone connectors (2) 11 Connects one or two pairs of headphones, or sends audio to a powered speaker or sound system. The audio signal is the same for both connectors. SD/MMC - MS/Pro - xD 8-in-1 Media card reader Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital memory cards:
Secure digital (SD) memory card Secure Digital Input Output (SDIO) card Multi Media Card (MMC) Memory Stick Memory Stick PRO xD-Picture Card (type - M and type - H) Hi Speed-SD Hi Density-SD NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no media card is installed in the slot; blanks from other computers may not fit your computer. Using Your Studio Laptop 12 ExpressCard slot Supports one ExpressCard. NOTE: Your computer ships with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot;
blanks from other computers may not fit your computer. 16 17 Using Your Studio Laptop Front Side Features 1 2 3 1 Analog Microphone If you do not have the optional built-in camera with dual microphones, this single microphone is used for conferencing and chat. 2 Consumer IR Allows certain software applications to be controlled by the Dell Travel Remote (an optional device that can be stored in the ExpressCard slot when not in use). 18 3 Fingerprint reader (optional) Helps to keep you computer secure. When you slide your finger over the reader, it uses your unique fingerprint to authenticate your user identity (by automating the entry of user names and passwords) using DigitalPersona Personal software. To activate and use Digital Persona Personal, click Start Programs DigitalPersona Personal. Computer Base and Keyboard Features 1 2 3 4 Using Your Studio Laptop 1 Caps Lock light Turns on when using the Caps Lock key. 2 Keyboard The settings for this keyboard can be personalized by using Dell QuickSet. For more information, see the Dell Technology Guide. 19 Using Your Studio Laptop 3 Touch pad Provides the functionality of a mouse to move the cursor, drag or move selected items, and left-click by tapping the surface. It supports circular scrolling and zoom. To change the circular scrolling and zoom settings, double click the Dell Touchpad icon on the right side of the taskbar. In the Scrolling tab, you can enable or disable scrolling or circular scrolling, choose the scroll zone width, and scroll speed. In the Gestures tab, you can enable or disable one finger zoom (zoom in and out moving the finger upward or downward) or the pinch zoom (zoom in and out by spreading two fingers or by bringing two fingers together). 4 Touch pad buttons Provide left- and right-click functions like those on a mouse. 20 Media Controls To use the media controls, lightly touch the symbol and then release. The controls symbol will shine for 2 seconds to confirm your selection then fade away. Using Your Studio Laptop Launch Dell MediaDirect Play the previous track or chapter Stop Play or pause Play the next track or chapter Mute the sound Turn down the volume Turn up the volume Eject the disc 21 Using Your Studio Laptop Display Features The display panel holds an optional camera and accompanying dual microphones. 1 2 3 4 5 1 Left digital array microphone (optional) Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording. 2 Camera activity light (optional) Indicates when the camera is on or off. Based on selections you made when purchasing your computer, your computer may not include a camera. 3 Camera (optional) Built-in camera for video capture, conferencing, and chat. The camera. The camera utilizes advanced facial recognition software to keep your Studio XPS secure. This software learns your face and recognizes each time you login to your Studio XPS, minimizing the need to manually login using passwords. For more information, click Start > Programs > FastAccess Facial Recognition. 4 Right digital array microphone (optional) Combines with the left digital array microphone to provide high quality sound for video chatting and voice recording. 5 Display Your display can vary based on selections you made when purchasing your computer. For more information about displays, see the Dell Technology Guide. Using Your Studio Laptop Removing and Replacing the Battery CAUTION: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers. CAUTION: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter). To remove the battery:
1. 2. Shut down the computer and turn it over. Slide the battery release latch until it clicks into place. Slide the battery out. 3. 22 23 Using Your Studio Laptop 1 2 Using the Optical Disc Drive NOTICE: Do not use non-standard-size or shape discs (including mini-CDs and mini-
DVDs) or you will damage the drive. To replace the battery, slide it into the bay until it clicks into place. 1 Battery 2 Battery release latch 24 NOTE: Do not move the computer while playing or recording CDs and DVDs. Place the disc in the center of the disc slot, with the label facing outwards and gently push the disc into the slot. The drive will automatically pull the disc in and begin reading its content. To eject a disc from the drive, gently touch the eject control. The control will flash to confirm a few seconds before ejecting the disc. Software Features NOTE: For more information about the features described in this section, see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com. Using Your Studio Laptop Productivity and Communication You can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images. Check your purchase order for software installed on your computer. After connecting to the Internet, you can access websites, setup an e-mail account, upload and download files, and so on. Entertainment and Multimedia You can use your computer to watch videos, play games, create your own CDs, listen to music and internet radio stations. Your optical disc drive may support multiple disc media formats including CDs, Blu-ray discs (if the option is selected at the time of purchase), and DVDs. You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones. Optional software 25 This power option saves This power option offers full Balanced performance when you need it and saves power during periods of inactivity. Power saver power on your computer by reducing system performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime. High performance provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance. This power option Using Your Studio Laptop applications enable you to organize and create music and video files that can be recorded to disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment. Customizing the Desktop You can customize your desktop to change the appearance, resolution, wallpaper, screensaver, and so on by accessing the Personalize appearance and sounds window. To access the display properties window:
Right-click an open area of the desktop. 1. Personalize, to open the Personalize Click 2. appearance and sounds window and learn more about your customization options. Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer. Microsoft Windows Vista provides three default options:
26 2. 3. Start Back up files or Back up computer. Continue on Your User Account Control Backing Up Your Data It is recommended that you periodically back up files and folders on your computer. To back up files:
Control Panel System Click 1. and Maintenance Welcome Center Transfer files and settings. Click Click dialog box and follow the instructions in the Back up Files wizard. This section provides troubleshooting information for your computer. If you can not solve your problem using the following guidelines, see Using Support Tools on page 32 or Contacting Dell on page 47. CAUTION: Only trained service personnel should remove the computer cover. See the Service Manual on the Dell Support website at support.dell.com for advanced service and troubleshooting instructions. Using Your Studio Laptop 27 Solving Problems Network Problems Wireless Connections If the network connection is lost The wireless switch may be off. To turn on the wireless switch, slide it from the rear to the front of the computer until it clicks into place.
- Off
- On The wireless router is offline or wireless has been disabled on the computer. Check your wireless router to ensure it is powered on and connected to your data source (cable modem or network hub). Re-establish your connection to the wireless router:
a. Save and close any open files, and exit any open programs. 28 b. c. Start Connect To. Click Follow the instructions on the screen to complete the setup. Wired Connections If the network connection is lost The cable is loose or damaged. Check the cable to ensure it is plugged in and not damaged. The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status:
Green A good connection exists between a 10-Mbps network and the computer. Orange A good connection exists between a 100-Mbps network and the computer. Yellow A good connection exists between a 1000-Mbps network and the computer. Solving Problems Off The computer is not detecting a physical connection to the network. NOTE: The link integrity light on the network connector is only for the wired cable connection. The link integrity light does not provide status for wireless connections. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light on the AC adapter is on. Power Problems If the power light is off The computer is either turned off or is not receiving power. Reseat the power cable into both the power connector on the computer and the electrical outlet. If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly. If the power light is solid white and the computer is not responding The display may not be responding. Press the power button until the computer turns off and then turn it back on. If the problem persists, see the Dell Technology Guide on your computer or on the Dell Support website at support.dell.com. If the power light is blinking white The computer is in standby mode. Press a key on the keyboard, move the pointer using the touch pad or a connected mouse, or press the power button to resume normal operation. If the power light is solid amber The computer has a power problem or an internal device malfunction. For assistance contact Dell, see Contacting Dell on page 47. 29 Solving Problems If the power light is blinking amber The computer is receiving electrical power, but a device might be malfunctioning or incorrectly installed. You may have to remove and then reinstall the memory modules (for information on removing and replacing memory modules, see the Service Manual on the Dell Support website at support.dell.com). If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are:
Power, keyboard, and mouse extension cables. Too many devices connected to a power strip. Multiple power strips connected to the same electrical outlet. 30 Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory (See the Service Manual on the Dell Support website at support.dell.com). Reseat the memory modules (See the Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory. If you experience other memory problems Ensure that you are following the memory installation guidelines (see the Service Manual on the Dell Support website at support.dell.com). Check if the memory module is compatible with your computer. Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see Basic Specifications on page 50. Run the Dell Diagnostics (see Dell Diagnostics on page 34). Reseat the memory modules (see the Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory. Lockups and Software Problems If the computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet. If a program stops responding End the program:
1. Press <Ctrl><Shift><Esc> simultaneously. Solving Problems 2. 3. Applications. Click Click the program that is no longer responding Click End Task. 4. If a program crashes repeatedly Check the software documentation. If necessary, uninstall and then reinstall the program. NOTE: Software usually includes installation instructions in its documentation or on the CD. If the computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer. 31 Solving Problems Control Panel If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. Start 1. Click Programs Use an older program with this version of Windows. In the welcome screen, click Follow the instructions on the screen. 2. 3. If a solid blue screen appears Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your pointer or mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer. If you have other software problems Next. Back up your files immediately. 32 Use a virus-scanning program to check the hard drive or CDs. Save and close any open files or programs and shut down your computer through the Start Check the software documentation or contact the software manufacturer for troubleshooting information:
menu. Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program Dell Support Center. Using Support Tools Dell Support Center The Dell Support Center helps you find the service, support, and system-specific information you need. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com. Click the icon in the taskbar to run the application. The home page provides links to access:
Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/
Recovery, and Windows Vista) Alerts (technical support alerts relevant to your computer) Assistance from Dell (Technical Support with DellConnect, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PCCheckUp) About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) The top of the Dell Support Center home page displays your systems model number along with its service tag and express service code. For more information about the Dell Support Center, see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com. System Messages If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue. NOTE: If the message you received is not 33 Using Support Tools listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Service Manual on the Dell Support website at support.dell.com or see Contacting Dell on page 47 for assistance. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error see Contacting Dell on page 47 for assistance. CMOS checksum error Possible motherboard failure or RTC battery low. Replace the battery. See the Service Manual on the Dell Support website at support.dell.com or see Contacting Dell on page 47 for assistance. CPU fan failure CPU fan has failed. Replace the CPU fan. See the Service Manual on the Dell Support website at support.dell.com. Hard-disk drive failure Possible hard disk drive failure during POST, see Contacting Dell on page 47 for assistance. Hard-disk drive read failure Possible hard disk drive failure during HDD boot test see Contacting Dell on page 47 for assistance. Keyboard failure Keyboard failure or loose cable. No boot device available No bootable partition on hard disk drive, the hard disk drive cable is loose, or no bootable device exists. If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. Enter system setup and ensure that the boot sequence information is correct (see the 34 Service Manual on the Dell Support website at support.dell.com). No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure (see the Service Manual on the Dell Support website at support.dell.com). USB over current error Disconnect the USB device. Your USB device needs more power for it to function properly. Use an external power source to connect the USB device, or if your device has two USB cables, connect both of them. NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem S.M.A.R.T error, possible hard disk drive failure. This feature can be enabled or disabled in the BIOS setup (see Contacting Dell on page 47 for assistance). Using Support Tools Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter:
Help and Support. 1. 2. Click Start hardware troubleshooter in Type the search field and press <Enter> to start the search. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. 3. Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems on page 50 and run the Dell Diagnostics before you contact Dell for technical assistance. 35 Using Support Tools It is recommended that you print these procedures before you begin. NOTICE: Dell Diagnostics works only on Dell computers. NOTE: The Drivers and Utilities media is optional and may not ship with your computer. See the System Setup section in the Service Manual to review your computers configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, see Contacting Dell on page 47. 36 1. 2. 3. 4. logo appears, press <F12>
Ensure that the computer is connected to an electrical outlet that is known to be working properly. Turn on (or restart) your computer. When the DELL immediately. Select Diagnostics from the boot menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting Dell Diagnostics From the Drivers and Utilities Media 1. 2. Insert the Drivers and Utilities media. Shut down and restart the computer. When the DELL logo appears, press <F12>
immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>. Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 3. 4. Using Support Tools 5. 6. 7. Run the 32 Bit Dell Diagnostics from Type 1 to start the CD menu and press
<Enter> to proceed. Select the numbered list. If multiple versions are listed, select the version appropriate for your computer. When the Dell Diagnostics Main Menu appears, select the test you want to run. 37 Restoring Your Operating System You can restore your operating system in the following ways:
Restore returns your computer to an System earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer. Both procedures permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, 38 so they may not apply if you set your Dell computer to the Windows Classic view. Starting System Restore 1. 2. Start Start Search box, type System Click In the Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. Click on the screen. Next and follow the remaining prompts 3. In the event that System Restore did not resolve the issue, you may undo the last system restore. Undoing the Last System Restore NOTE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the Restoring Your Operating System
. Start Start Search box, type System system restoration is complete. Click In the Restore and press <Enter>. Click Next. Undo my last restoration and click 1. 2. 3. Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore only as the last method to restore your operating system. 39 Restoring Your Operating System These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Factory Image Restore. Dell Factory Image Restore 1. Repair Your Computer. System Recovery Options window Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window. Select The appears. Select a keyboard layout and click To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. Next. 2. 3. 4. 5. 40 6. 7. 8. 9. Next. The Confirm Data Deletion Dell Factory Image Restore. The Dell Click Factory Image Restore welcome screen appears. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. Click screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. Click Finish to reboot the system. Operating System Reinstallation Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver. See Using Microsoft Windows System Restore on page 37. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following Dell Operating System Dell Drivers and Utilities media media Restoring Your Operating System NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer. Reinstalling Windows Vista The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. 1. Save and close any open files and exit any open programs. Insert the Click appears. Exit if the Install Windows message Operating System disc. 2. 3. 41 Restoring Your Operating System Restart the computer. When the DELL logo appears, press <F12>
immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. Press any key to Follow the instructions on the screen to complete the installation. Boot from CD-ROM. 4. 5. 6. 7. 42 Getting Help If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1. 27 for 34 for See Solving Problems on page information and procedures that pertain to the problem your computer is experiencing. See Dell Diagnostics on page procedures on how to run Dell Diagnostics. Fill out the Diagnostic Checklist on page 46. Use Dells extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See Online Services on page 43 for a more extensive list of Dell Support online. If the preceding steps have not resolved the problem, see Contacting Dell on page 47. 2. 3. 4. 5. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dells Express Service Code system may not be available in all countries. When prompted by Dells automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. 43 Technical Support and Customer Service Dells support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers. To contact Dells support service, see Before You Call on page 46 and then see the contact information for your region or go to support.dell. com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. 44 Online Services You can learn about Dell products and services on the following websites:
(Asian/Pacific countries www.dell.com www.dell.com/ap only) www.dell.com/jp www.euro.dell.com www.dell.com/la Caribbean countries) www.dell.ca
(Canada only)
(Japan only)
(Europe only)
(Latin American and Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com Caribbean countries only) apsupport@dell.com countries only)
(Asian/Pacific
(Latin America and Dell Marketing and Sales e-mail addresses
(Asian/Pacific apmarketing@dell.com countries only) sales_canada@dell.com
(Canada only) You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites support.dell.com support.jp.dell.com support.euro.dell.com
(Japan only)
(Europe only) Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dells automated support serviceAutoTech provides recorded answers to the questions Getting Help most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For instructions on accessing the telephone number to call your region, see Contacting Dell on page 47. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call your region, see Contacting Dell on page 47 for problems with your order. If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For 45 Getting Help the telephone number to call for your region, see Contacting Dell on page 47. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see Contacting Dell on page 47. Returning Items for Repair Under Warranty or for Credit Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see Contacting Dell on page 47. Include a copy of the invoice and a letter describing the reason for the return. 2. 3. 46 4. 5. 6. 7. 8. Include a copy of the Diagnostics Checklist
(see Diagnostic Checklist on page 46), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see Dell Diagnostics on page 34). Include any accessories that belong with the item(s) being returned (power cables, software, guides, and so on) if the return is for credit. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. Getting Help Diagnostic Checklist Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes /No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the computers start-up files. If the computer is connected to 47 To contact Dell for sales, technical support, or customer service issues:
support.dell.com. 1. 2. Visit Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. Click Select the appropriate service or support link based on your need. Choose the method of contacting Dell that is convenient for you. Contact Us on the left side of the page. 3. 4. 5. Getting Help a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-
based support and service options. Availability varies by country and product, and some services may not be available in your area. 48 Finding More Information and Resources If you need to:
reinstall your operating system. run a diagnostic program for your computer, reinstall notebook system software, or update drivers for your computer, and readme files. learn more about your operating system, maintaining peripherals, RAID, Internet, Bluetooth, networking, and e-mail. upgrade your computer with new or additional memory, or a new hard drive. reinstall or replace a worn or defective part. See:
your Operating System media. the Drivers and Utilities media. NOTE: Drivers and documentation updates can be found on the Dell Support website at support.dell.com. the Dell Technology Guide installed on your hard drive. the Service Manual on the Dell Support website at support.dell.com NOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer. 49 See:
the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. the back or bottom of your computer. the Dell Support website at support.dell.com. Finding More Information and Resources If you need to:
find safety best practices information for your computer review Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement. find your Service tag/Express Service Code You must use the service tag to identify your computer on support.dell.com or to contact technical support. find drivers and downloads. access technical support and product help. check on your order status for new purchases. find solutions and answers to common questions. locate information for last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. 50 Basic Specifications System Model Dell Studio 1536/1537 This section provides basic information that you may need when setting up, updating drivers for, and upgrading your computer. For more detailed specifications, see the Service Manual on the Dell Support website at support.dell.com. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Help and Support and select Start the option to view information about your computer. Processor Type Studio 1536 AMD Sempron Processor AMD Athlon Dual Core Processor AMD Turion Dual Core Processor AMD Turion Ultra Dual Core Processor L2 cache 512 KB (AMD Sempron) 1 MB (AMD Athlon, AMD Turion) 2 MB or 3 MB
(AMD Turion Ultra) 51 Basic Specifications Processor Studio 1537 Intel Core 2 Duo Processor Intel Pentium Dual-Core Processor Intel Celeron Dual-Core Processor Intel Celeron Processor L1 cache External bus frequency 52 512 KB (1 MB
(Intel Pentium, Intel Celeron) 2 MB or 3 MB
(Intel Core 2 Duo) 6 MB (Intel Core 2 Duo) 64 KB (Intel - 32 KB per core) 256 KB (AMD -
128 KB per core) Up to 1800 MHz
(Studio 1536) Up to 1066 MHz
(Studio 1537) Processor HyperTransport (AMD) 667 MHz/800 MHz (Intel Core 2 Duo) 2.66 GHz (AMD Turion Ultra Dual-Core) ExpressCard ExpressCard controller ExpressCard connector AMD M780G (Studio 1536) Intel ICH8M (Studio 1537) one ExpressCard slot
(54 mm) Cards supported ExpressCard connector size Memory Connectors Capacities Memory type Minimum Memory Maximum Memory ExpressCard/34 (34 mm) ExpressCard/54 (54 mm) 1.5 V and 3.3 V 26 pins two user-accessible SODIMM connectors 512 MB, 1 GB, and 2 GB 800 MHz SODIMM DDR2 512 MB (single channel) 4 GB (dual channel 2G x2) Basic Specifications Memory NOTE: For instructions on upgrading your memory, see the Service Manual on the Dell Support website at support.dell.com. Computer Information System Chipset Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus RS780M + SB700
(Studio 1536) Intel GM/PM 45 +
ICH9M
(Studio 1537) 64 bits dual channel (2) 64-bit buses 32 bits 2 MB PCI-E X16 53 Basic Specifications Computer Information PCI bus 32 bits Communications Wireless Communications Modem type Modem controller Modem interface Network adapter External V.92 56K USB Modem Hardware Modem Universal Serial Bus
(USB) 10/100/1000 Ethernet LAN on system board Video Discrete:
Video type internal WLAN
(half-size Mini-Card), WWAN, Mini-Card with Bluetooth wireless technology, UWB (optional) Mini
- Cards WWAN ExpressCard Bluetooth wireless technology WiMax/Wifi Link half mini-card integrated on system board 54 video controller video memory UMA:
Video type Video controller video memory LCD interface TV support ATI Mobility Radeon HD 3450 GDDR2 256MB Audio Audio type integrated on system board Mobile Intel GMA X3100, ATI Radeon HD 3200 Graphics Intel: Up to 358 MB of shared memory AMD: Up to 256 MB of shared memory
(32 MB dedicated local frame buffer) LVDS HDMI 1.2 Audio controller Stereo conversion Internal Interface External Interface Speaker Internal speaker amplifier Basic Specifications IDT 92HD73C High Definition Audio codec 5.1 channel High Definition Audio 24-bit (analog-to-
digital and digital-to-
analog) Intel High Definition Audio microphone-in connector, stereo headphones/
speakers connector two 4-ohm speakers 2 Watt per channel into 4 ohms 55 program menus, media control buttons microphone connector, two stereo headphone/
speakers connector 4-pin serial connector
(optional) sensor compatible with Philips RC6
(receive only) one Type IIIA Mini Card slots, one half-
size Mini Card slot RJ-45 port eSATA USB Video HDMI Basic Specifications Volume controls Ports and Connectors Audio IEEE 1394a Consumer IR Mini-Card Network adapter 56 one four pin eSATA/USB combo connector
(available only on Studio 1536) four 4-pin USB 2.0-compliant connectors
(Studio 1536) three 4-pin USB 2.0-compliant connector
(Studio 1537) 15-hole connector 19 pin Display Type (TrueLife) Dimensions:
Height Width Diagonal 15.4-inch CCFL WXGA Anti-Glare 15.4-inch CCFL WXGA+ with TrueLife 15.4-inch CCFL WUXGA with TrueLife 15.4-inch WXGA+WLED with TrueLife 207 mm (8.14 in) 331.2 mm (13.03 in) 391.2 mm (15.4 in) Maximum resolution WXGA AG 1280 x 800 WXGA+ with TrueLife WUXGA+with TrueLife Refresh rate Basic Specifications 1440 x 900 at 262 K colors 1600 x 1200 at 262 K colors 60 Hz Operating angle 0 (closed) to 140 Viewing Angles:
Horizontal Vertical 40 (WXGA AG) 55 (WXGA+ with TrueLife) 55 (WUXGA+ with TrueLife)
+15/30 (WXGA AG) 45 (WXGA+ with TrueLife) 45 (WUXGA+ with TrueLife) 57 Basic Specifications Pixel pitch WXGA AG Camera (optional) 0.258 mm Pixel WXGA+ with TrueLife 0.2304 mm Video resolution WUXGA+with TrueLife Controls Keyboard Number of keys Layout 58 0.1725 mm brightness can be controlled through keyboard shortcuts
(see Dell Technology Guide for more information.) 86 (U.S. and Canada);
102 (Europe); 105
(Japan); 104 (Brazil) QWERTY/AZERTY/
Kanji Diagonal viewing angle Touchpad X/Y position resolution (graphics table mode) Size:
Width Height 2.0 megapixel 320x240 ~1600x1200
(640x480 at 30fps) 66 240 cpi 73.09 mm (2.87-in) sensor-active area 40.09 mm (1.57-in) rectangle Battery Type Depth Height Width Weight 4-cell/6-cell/9-cell smart lithium ion 48.3 mm (1.9 inches)
(4/6/9 cell) 20.4 mm (0.8 in)
(4/6 cell) 37.8 mm (1.5 in)
(9 cell) 206.6 mm (8.13 in) (4/6 cell) 284.9 mm (11.2 in)
(9 cell) 0.24 kg (0.54 lb)
(4 cell) 0.34 kg (0.75 lb)
(6 cell) 0.5 kg (1.1 lb) (9 cell) Voltage Charge time
(approximate):
Computer off Operating time Life span
(approximate) Temperature range:
Basic Specifications 11.1 VDC (6/9 cell) 14.8 VDC (4 cell) 4 hours Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-
intensive conditions. See Dell Technology Guide for more information.. 300 discharge/charge cycles 59 Basic Specifications Operating Storage Coin-cell battery AC Adapter Input voltage Input current
(maximum) Input frequency 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) CR-2032 100240 VAC 1.5 A 5060 Hz Output power 65 W or 90 W Output current (90 W) Output current (65 W) 5.62 A (maximum at 4-second pulse) 4.62 A (continuous) 4.34 A (maximum at 4-second pulse) 3.34 A (continuous) 60 AC Adapter Rated output voltage Dimensions:
19.5 +/- 1 VDC 65 W Height Width Depth 28.2 mm (1.11 in) 57.9 mm (2.28 in) 137.2 mm (5.4 in) Weight (with cables) 0.29 kg (0.64 lb) 90 W Height Width Depth 34.2 mm (1.35 in) 60.9 mm (2.39 in) 153.42 mm (6.04 in) Weight (with cables) 0.345 kg (0.76 lb) Temperature ranges:
AC Adapter Operating Storage Physical Height Width Depth 25.3 mm to 33 mm (1.0 in to 1.3 in) 355.6 mm (14.0 in) 261.5 mm (10.30 in) Weight (with 4-cell battery):
Configurable to less than 2.68 kg (5.91 lb) Basic Specifications Relative humidity (maximum):
0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Operating Storage 10% to 90%
(noncondensing) 5% to 95%
(noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment):
Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):
Operating 110 G Storage 163 G Altitude (maximum):
61 Basic Specifications Operating Storage Airborne contaminant level 15.2 to 3048 m
(50 to 10,000 ft) 15.2 to 10,668 m
(50 to 35,000 ft) G2 or lower as defined by ISA-
S71.04-1985 Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. 62 63 Index A AC adapter size and weight 59 airflow, allowing 5 AutoTech 44 B backups creating 26 C calling Dell 46 CDs, playing and creating 24 chipset 52 computer capabilities 24 computer, setting up 5 computer stand 5 64 connect(ing) to the Internet 7 conserving energy 25 Contacting Dell online 47 customer service 43 customizing your desktop 24 your energy settings 25 D damage, avoiding 5 data, backing up 26 DellConnect 43 Dell Diagnostics 34 Dell Factory Image Restore 37 Dell Support Center 32 Dell support website 49 Dell Technology Guide for futher information 48 device status lights 10 Diagnostic Checklist 46 disc drive supported disc sizes 23 discs ejecting 24 using 23 drivers and downloads 49 DVDs, playing and creating 25 E email addresses for technical support 44 energy conserving 25 expansion bus 53 F finding more information 48 FTP login, anonymous 44 H hardware problems diagnosing 34 Hardware Troubleshooter 34 help getting assistance and support 42 horizontal and vertical stand options 5 I installing the stand 5 Internet connection 7 ISP Internet Service Provider 7 Index 65 Index M memory problems solving 29 memory support 52 Microsoft Windows Vista 7 N network connection fixing 27 network speed testing 27 O order status 44 P power problems, solving 28 power strips, using 5 problems, solving 27 66 processor 50 products information and purchasing 45 R reinstalling Windows 37 resources, finding more 48 restoring factory image 38 S setup, before you begin 5 shipping products for return or repair 45 software features 24 software problems 30 solving problems 27 specifications 50 support email addresses 44 support sites worldwide 43 System Messages 32 system reinstall options 37 System Restore 37 T technical support 43 V ventilation, ensuring 5 W warranty returns 45 Windows, reinstalling 37 Windows Vista Program Compatibility Wizard 31 reinstalling 40 setup 7 wired network Index network cable, connecting 6 wireless network connection 27 wireless switch 6, 11, 27 67 Printed in the U.S.A. www.dell.com | support.dell.com 0XXXXXA00
various | User Manual 5 | Users Manual | 1.77 MiB |
SETUP GUIDE Studio XPS SETUP GUIDE Model PP17S Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. __________________ Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, XPS, and DellConnect are trademarks of Dell Inc.; Intel is a registered trademarks and Core is a trademark of Intel Corporation; Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. PP17S May 2008 P/N P464C Rev. A00 Contents Setting Up Your Studio XPS Laptop . 5 Before Setting Up Your Computer . 5 Connect the AC Adapter . 5 Check the Wireless Button . 6 Connect the Network Cable (optional) . 6 Windows Vista Setup . 7 Connect to the Internet (Optional) . 7 Using Your Dell Laptop . 10 Device Status Lights . 10 Right Side Features . 11 Left Side Features . 13 Display Features . 16 Media, Wireless and Power Controls . 17 Computer Base and Keyboard Features . 18 Removing and Replacing the Battery . 20 Using the Optical Disc Drive. 21 Software Features . 21 Solving Problems . 24 Network Problems . 24 Power Problems. 25 Memory Problems . 26 Lockups and Software Problems . 27 Using Support Tools. 29 Dell Support Center . 29 System Messages . 30 Hardware Troubleshooter . 31 Dell Diagnostics . 32 System Recovery Options . 34 System Restore . 34 Dell Factory Image Restore . 35 Operating System Reinstallation . 37 3 Getting Help . 39 Technical Support and Customer Service . 40 DellConnect . 40 Online Services . 40 AutoTech Service. 41 Product Information. 42 Returning Items for Repair Under Warranty or for Credit . 42 Before You Call. 43 Contacting Dell. 44 Finding More Information and Resources 45 Basic Specifications . 47 Appendix . 57 Macrovision Product Notice. 57 Index . 58 4 Setting Up Your Studio XPS Laptop This section provides information about setting up your Studio XPS 1340 and connecting peripherals. Before Setting Up Your Computer When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer. Restricting airflow around your Studio XPS computer may cause it to overheat. To prevent overheating ensure that you leave at least 10.2 cm (4 in) at the back of the computer and a minimum of 5.1 cm (2 in) on all other sides. You should never put your computer in an enclosed space, such as a cabinet or drawer when it is powered on. NOTICE: Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer. Connect the AC Adapter Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage. 5 Setting Up Your Studio XPS Laptop Check the Wireless Button If you plan to use wireless connections, make sure the wireless button is turned on. Connect the Network Cable
(optional) If you plan to use a wired network connection, plug in the network cable. Using The Wireless Button To turn on wireless, with the system turned on, lightly touch the wireless symbol on the center control cover and then release. Press the Power Button 6 Setting Up Your Studio XPS Laptop NOTE: If an external USB modem or WLAN adapter is not part of your original order you can purchase one from the Dell website at dell.com. Setting Up a Wired Internet Connection If you are using a dial-up connection, connect the telephone line to the external USB modem
(optional) and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions. Setting Up a Wireless Connection Before you can use your wireless Internet connection, you need to connect to your wireless router. Windows Vista Setup Your Dell computer is preconfigured with Windows Vista. To set up Windows Vista for the first time, follow the instructions on the screen. These steps are mandatory and may take up to 15 minutes to complete. The screens will take you through several procedures including accepting license agreements, setting preferences and setting up an Internet connection. NOTICE: Do not interrupt the operating systems setup process. Doing so may render your computer unusable. Connect to the Internet (Optional) NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need an external modem or network connection and an Internet service provider (ISP). 7 Setting Up Your Studio XPS Laptop To set up your connection to a wireless router:
Save and close any open files, and exit any 1. open programs. Click Follow the instructions on the screen to complete the setup. Connect To. Start 2. 3. Setting Up Your Internet Connection To set up an Internet connection with a provided ISP desktop shortcut:
1. Save and close any open files, and exit any open programs. Double-click the ISP icon on the Microsoft Windows desktop. Follow the instructions on the screen to complete the setup. 2. 3. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the following section. NOTE: If you cannot connect to the Internet 8 but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. Save and close any open files, and exit any open programs. Click Under to the Internet. The Connect to the Internet window appears. Click either depending on how you want to connect:
a. Start Network and Internet, click Connect Broadband (PPPoE) or Dial-up, Broadband if you will use a Choose DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. Control Panel. 1. 2. 3. 4. b. Dial-up if you will use an optional Chose USB dial-up modem or ISDN. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. 5. Setting Up Your Studio XPS Laptop 9 Using Your Dell Laptop Your computer has several indicators, buttons, and features that provide information at-a-
glance and time-saving shortcuts for common tasks. Device Status Lights 10 1 2 Hard drive activity light Turns on when the computer reads or writes data. A flashing light indicates hard drive activity. NOTE: To avoid loss of data, never turn off the computer while the hard drive activity light is flashing. Bluetooth status light (optional) Turns on when a card with Bluetooth wireless technology is enabled. NOTE: The card with Bluetooth wireless technology is an optional feature. To turn off Bluetooth wireless, right-click the bluetooth icon in the notification area of your desktop, and click Disable Bluetooth Radio or use the wireless switch. 3 4 WiFi status light Turns on when wireless networking is enabled. Use the wireless button to quickly turn all wireless communication On and Off:
Using The Wireless Button To turn on wireless, with the system turned on, lightly touch the wireless symbol on the center control cover and then release. WWAN status light - Turns on when WWAN is enabled. Using Your Dell Laptop 11 Using Your Dell Laptop Right Side Features ExpressCard slot Supports one ExpressCard. The computer ships with a plastic blank installed in the slot. IEEE 1394 connector Connects to high-speed serial multimedia devices, such as digital video cameras 1 2 12 3 4 Backlit Keyboard The backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys. For more information see Dell Technology Guide. Optical Drive Plays or burns only standard-size and shape (12 cm) CDs, and DVDs. Ensure that the side with print or writing is facing upward when inserting discs NOTE: Do not use non-standard-size or shape discs (including mini-CDs and mini-DVDs) or you will damage the drive. 12 cm Using Your Dell Laptop 7 Power light Turns on when the system is powered on. The different lights indicate the following:
Solid white the computer is in power-
on state. Blinking white the computer is in standby state. Blinking amber the battery charge is less than 10%.. Off the computer is turned off or in hibernate state. 5 eSATA/USB combo connector Connect eSATA compatible storage devices, such as external hard disk drives or optical drives. Also, supports USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player This connector can also be used for charging USB devices when the computer is turned off. 6 AC adapter connector Connects to the AC adapter to power the computer and charge the battery when the computer is not in use. 13 Using Your Dell Laptop Left Side Features 14 1 Power light Turns on when the system is powered on. The different lights indicate the following:
Solid white the computer is in power-
on state. Blinking white the computer is in standby state. Blinking amber the battery charge is less than 10%.. Off the computer is turned off or in hibernate state. 2 Security cable slot Used to attach a commercially available antitheft device to the computer. NOTE: Before you buy an antitheft device, ensure that it works with the security cable slot on your computer. 3 VGA connector Connects to a monitor or projector. 4 5 6 7 Network connector If you are using a cabled network signal, this connects your computer to a network or broadband device. USB connector Connects USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. DisplayPort connector - Digital interface standard connector that supports external DisplayPort monitor. HDMI connector Connects to a TV for both audio and video signals. NOTE: For a monitor, only the video signal will be read. Using Your Dell Laptop 15 Using Your Dell Laptop Display Features The display panel holds a camera and accompanying dual microphones. 3 Camera activity indicator Light that indicates when the camera is on an off. 4 Camera Built-in camera for video capture, conferencing, and chat. 5 Right digital array microphone Combines with the left digital array microphone to provide high quality sound for video chatting and voice recording. 1 Display Your display can vary based on selections you made when purchasing your computer. For more information about displays, see the Dell Technology Guide. 2 Left digital array microphone Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording. 16 Media, Wireless, and Power Controls To use the media, wireless, and power controls, lightly touch the symbol and then release. The controls symbol will shine for 2 seconds to confirm your selection then fade away. Using Your Dell Laptop Turn on power, or wake up from sleep state Turn on wireless Play the previous track or chapter Stop Play or pause Play the next track or chapter Turn down the volume Turn up the volume Mute the sound Eject the disc 17 Using Your Dell Laptop Computer Base and Keyboard Features 1 Touch pad Provides the functionality of a mouse to move the cursor, drag or move selected items, and left-click by tapping the surface. It supports circular scrolling and zoom. 2 Touch pad buttons Provide left- and right-click functions like those on a mouse. 18 3 SD/MMC - MS/Pro - xD 8-in-1 Media card reader Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital memory cards:
Secure digital (SD) memory card SDHC (Secure Digital High Capacity) card Multi Media Card (MMC) Memory Stick Memory Stick PRO xD-Picture Card (type - M and type - H) 4 Audio In/ Microphone connector Connects to a microphone or input signal for use with audio programs. Using Your Dell Laptop 5 6 Audio Out/ Headphone connectors (2) Connects one or two pairs of headphones, or send audio to a powered speaker or sound system. The audio signal is the same for both connectors. Consumer IR - Infrared sensor for using the optional Dell Travel Remote.. 19 Using Your Dell Laptop Removing and Replacing the Battery CAUTION: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers. CAUTION: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter). To remove the battery:
1. 2. Shut down the computer and turn it over. Slide the battery release latch until it clicks into place. Slide the battery out. 3. To replace the battery, slide it into the bay until it clicks into place. 20 Using the Optical Disc Drive Software Features Using Your Dell Laptop NOTICE: Do not use non-standard-size or shape discs (including mini-CDs and mini-
DVDs) or you will damage the drive. 12 cm NOTE: Do not move the computer while playing or recording CDs and DVDs. Place the disc in the center of the disc slot, with the label facing upwards and gently push the disc into the slot. The drive will automatically pull the disc in and begin reading its content. To eject a disc from the drive, gently touch the eject control. The control will flash to confirm a few seconds before ejecting the disc. NOTE: For more information about the features described in this section, see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com. Productivity and Communication You can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images. Check your purchase order for software installed on your computer. After connecting to the Internet, you can access websites, setup an e-mail account, upload and download files, and so on. Entertainment and Multimedia You can use your computer to watch videos, play games, create your own CDs, listen to music and internet radio stations. Your optical 21 Using Your Dell Laptop disc drive may supports multiple disc media formats including CDs and DVDs. You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones. Optional software applications enable you to organize and create music and video files that can be recorded to disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment. Customizing the Desktop You can customize your desktop to change the appearance, resolution, wallpaper, screensaver, and so on by accessing the Personalize appearance and sounds window. To access the display properties window:
Right-click an open area of the desktop. 1. Click Personalize, to open the Personalize 2. appearance and sounds window and learn more about your customization options. 22 Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer. Microsoft Windows Vista provides three default options:
This power option saves This power option offers full Balanced performance when you need it and saves power during periods of inactivity. Power saver power on your computer by reducing system performance to maximize the battery life and by reducing the amount of energy consumed by your computer over its lifetime. High performance provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance. This power option 2. 3. Start Control Panel System Back up files or Back up computer. Continue on Your User Account Control Backing Up Your Data It is recommended that you periodically back up files and folders on your computer. To back up files:
Click 1. and Maintenance Welcome Center Transfer files and settings. Click Click dialog box and follow the instructions in the Back up Files wizard. This section provides troubleshooting information for your computer. If you can not solve your problem using the following guidelines, see Using Support Tools on page 29 or Contacting Dell on page 44. CAUTION: Only trained service personnel should remove the computer cover. See the Service Manual on the Dell Support website at support.dell.com for advanced service and troubleshooting instructions. Using Your Dell Laptop 23 Solving Problems Network Problems Wireless Connections If the network connection is lost The wireless button may be off. To turn on wireless, with the system turned on, lightly touch the wireless symbol on the center control cover and then release. The wireless router is offline or wireless has been disabled on the computer. Check your wireless router to ensure it is powered on and connected to your data source (cable modem or network hub). Re-establish your connection to the wireless router:
a. Save and close any open files, and exit any open programs. Click Connect To. Start b. 24 c. Follow the instructions on the screen to complete the setup. Wired Connections If the network connection is lost The cable is loose or damaged. Check the cable to ensure it is plugged in and not damaged. The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status:
Green A good connection exists between a 10-Mbps network and the computer. Orange A good connection exists between a 100-Mbps network and the computer. Yellow A good connection exists between a 1000-Mbps network and the computer. Off The computer is not detecting a physical connection to the network. NOTE: The link integrity light on the network connector is only for the wired cable connection. The link integrity light does not provide status for wireless connections. Power Problems If the power light is off The computer is either turned off or is not receiving power. Reseat the power cable into both the power connector on the computer and the electrical outlet. If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also temporarily bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Using Your Dell Laptop Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light on the AC adapter is on. If the power light is solid white and the computer is not responding The display may not be connected or powered on. Ensure that the display is properly connected and then turn it off then back on. If the power light is blinking white The computer is in standby mode. Press a key on the keyboard, move the pointer on the trackpad or a connected mouse, or press the power button to resume normal operation. If the power light is solid amber The computer has a power problem or an internal device malfunction. For assistance contact Dell, see Contacting Dell on page 44. If the power light is blinking amber The computer is receiving electrical power, but a device might be malfunctioning or incorrectly installed. You may have to remove and then reinstall the memory modules (for information on 25 Using Your Dell Laptop removing and replacing memory modules, see the Service Manual on the Dell Support website at support.dell.com). If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are:
Power, keyboard, and mouse extension cables. Too many devices connected to a power strip. Multiple power strips connected to the same electrical outlet. Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem. 26 See the software documentation for minimum memory requirements. If necessary, install additional memory (See the Service Manual on the Dell Support website at support.dell.com). Reseat the memory modules (See the Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory. If you experience other memory problems Ensure that you are following the memory installation guidelines (see the Service Manual on the Dell Support website at support.dell.com). Check if the memory module is compatible with your computer. Your computer supports DDR3 memory. For more information about the type of memory supported by your computer, see Basic Specifications on page 47. Run the Dell Diagnostics (see Dell Diagnostics on page 32). Reseat the memory modules (see the Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory. Lockups and Software Problems If the computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet. If a program stops responding End the program:
1. 2. 3. Press <Ctrl><Shift><Esc> simultaneously. Click Click the program that is no longer responding Click Applications. End Task. 4. Using Your Dell Laptop If a program crashes repeatedly Check the software documentation. If necessary, uninstall and then reinstall the program. NOTE: Software usually includes installation instructions in its documentation or on CD. If the computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment 27 Using Your Dell Laptop Next. Control Panel similar to non-Windows Vista operating system environments. Start 1. Click Programs Use an older program with this version of Windows. In the welcome screen, click 2. Follow the instructions on the screen. 3. If a solid blue screen appears Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your pointer or mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. If you have other software problems Back up your files immediately. Use a virus-scanning program to check the hard drive or CDs. 28
. menu. Save and close any open files or programs and shut down your computer through the Start Check the software documentation or contact the software manufacturer for troubleshooting information:
Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. Dell Support Center Using Support Tools Dell Support Center The Dell Support Center helps you find the service, support, and system-specific information you need. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com. Click the icon in the taskbar to run the application. The home page provides links to access:
Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/
Recovery, and Windows Vista) Alerts (technical support alerts relevant to your computer) Assistance from Dell (Technical Support with DellConnect, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PCCheckUp) About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) The top of the Dell Support Center home page displays your systems model number along with its service tag and express service code. For more information about the Dell Support Center, see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com. 29 Using Support Tools System Messages If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue. NOTE: If the message you received is not listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Service Manual on the Dell Support website at support.dell.com or see Contacting Dell on page 44 for assistance. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error see Contacting Dell on page 44 for assistance. 30 CMOS checksum error Possible motherboard failure or RTC battery low. Replace the battery. See the Service Manual on the Dell Support website at support.dell.com or see Contacting Dell on page 44 for assistance. CPU fan failure CPU fan has failed. Replace the CPU fan. See the Service Manual on the Dell Support website at support.dell.com. Hard-disk drive failure Possible hard disk drive failure during HDD POST see Contacting Dell on page 44 for assistance. Hard-disk drive read failure Possible hard disk drive failure during HDD boot test see Contacting Dell on page 44 for assistance. Keyboard failure Keyboard failure or loose cable. No boot device available No bootable partition on hard disk drive, the hard disk drive cable is loose, or no bootable device exists. If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. Enter system setup and ensure that the boot sequence information is correct (see the Service Manual on the Dell Support website at support.dell.com). No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure (see the Service Manual on the Dell Support website at support.dell.com). USB over current error Disconnect the USB device. Your USB device needs more power for it to function properly. Use an external power source to connect the USB device, or if your device has two USB cables, connect both of them. NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem Using Support Tools S.M.A.R.T error, possible hard disk drive failure. This feature can be enabled or disabled in the BIOS setup (see Contacting Dell on page 44 for assistance). Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter:
1. 2. Start Click hardware troubleshooter in Type the search field and press <Enter> to start the search. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Help and Support. 3. 31 Using Support Tools Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems on page 47 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: Dell Diagnostics works only on Dell computers. NOTE: The Drivers and Utilities media is optional and may not ship with your computer. See the System Setup section in the Service Manual to review your computers configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. 32 1. 2. 3. Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, see Contacting Dell on page 44. Ensure that the computer is connected to an electrical outlet that is known to be working properly. Turn on (or restart) your computer. When the DELL immediately. Select Diagnostics from the boot menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers logo appears, press <F12>
4. and Utilities media. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. Starting Dell Diagnostics From the Drivers and Utilities Media 1. 2. Insert the Drivers and Utilities media. Shut down and restart the computer. When the DELL logo appears, press <F12>
immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. Using Support Tools 3. 4. 5. 6. 7. When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>. Select the Boot from CD-ROM option from the menu that appears and press <Enter>. Type 1 to start the CD menu and press
<Enter> to proceed. Select the numbered list. If multiple versions are listed, select the version appropriate for your computer. When the Dell Diagnostics Main Menu appears, select the test you want to run. Run the 32 Bit Dell Diagnostics from 33 System Recovery Options You can restore your operating system in the following ways:
System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer. Both procedures permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. 34 If you received an Operating System disc with your computer, you can use it to restore your operating system. However, using the Operating System disc also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Starting System Restore 1. 2. Start Start Search box, type System Click In the Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. Click on the screen. Next and follow the remaining prompts 3. In the event that System Restore did not resolve the issue, you may undo the last system restore. Undoing the Last System Restore NOTE: Before you undo the last system System Recovery Options restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Click In the Restore and press <Enter>. Click Next. Start Start Search box, type System Undo my last restoration and click
. 1. 2. 3. Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. 35 System Recovery Options Use Dell Factory Image Restore only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Factory Image Restore. Dell Factory Image Restore 1. Repair Your Computer. Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window. Select The appears. Select a keyboard layout and click To access the recovery options, log on as a local user. To access the command prompt, System Recovery Options window Next. 2. 3. 4. 5. 36 6. 7. 8. Next. The Confirm Data Deletion Dell Factory Image Restore. The Dell type administrator in the User name field, then click OK. Click Factory Image Restore welcome screen appears. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. Click screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. Click Finish to reboot the system. 9. Operating System Reinstallation Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver. See Using Microsoft Windows System Restore on page 34. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items:
2. Dell Operating System media System Recovery Options Dell Drivers and Utilities media NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer. Reinstalling Windows Vista The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. 1. Save and close any open files and exit any open programs. Insert the Operating System disc. 37 System Recovery Options Exit if the Install Windows message Click appears. Restart the computer. When the DELL logo appears, press <F12>
immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. Press any key to Follow the instructions on the screen to complete the installation. Boot from CD-ROM. 3. 4. 5. 6. 7. 38 Getting Help If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1. 24 for 32 for See Solving Problems on page information and procedures that pertain to the problem your computer is experiencing. See Dell Diagnostics on page procedures on how to run Dell Diagnostics. Fill out the Diagnostic Checklist on page 43. Use Dells extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See Online Services on page 40 for a more extensive list of Dell Support online. If the preceding steps have not resolved the problem, see Contacting Dell on page 44. 2. 3. 4. 5. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dells Express Service Code system may not be available in all countries. When prompted by Dells automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. 39 Getting Help Online Services You can learn about Dell products and services on the following websites:
Technical Support and Customer Service Dells support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dells support service, see Before You Call on page 43 and then see the contact information for your region or go to support.dell. com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. www.dell.com www.dell.com/ap only) www.dell.com/jp www.euro.dell.com www.dell.com/la Caribbean countries) www.dell.ca
(Asian/Pacific countries
(Latin American and
(Canada only)
(Europe only)
(Japan only) You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites support.dell.com 40 support.jp.dell.com support.euro.dell.com
(Japan only)
(Europe only) Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com Caribbean countries only) apsupport@dell.com countries only)
(Asian/Pacific
(Latin America and Dell Marketing and Sales e-mail addresses
(Asian/Pacific apmarketing@dell.com countries only) sales_canada@dell.com
(Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. Getting Help AutoTech Service Dells automated support serviceAutoTech provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For instructions on accessing the telephone number to call your region, see Contacting Dell on page 44. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell. com, or you can call the automated order-
status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call your region, see Contacting Dell on page 44 for problems with your order. If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, 41 Getting Help contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see Contacting Dell on page 44. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see Contacting Dell on page 44. Returning Items for Repair Under Warranty or for Credit Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see Contacting Dell on page 44. 2. 42 3. 4. 5. 6. 7. Include a copy of the invoice and a letter describing the reason for the return. Include a copy of the Diagnostics Checklist
(see Diagnostic Checklist on page 43), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see Dell Diagnostics on page 32). Include any accessories that belong with the item(s) being returned (power cables, software, guides, and so on) if the return is for credit. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Getting Help 8. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. Diagnostic Checklist Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes /No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the computers start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. 43 2. 3. 4. 5. Contact Us on the left side of the page. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. Click Select the appropriate service or support link based on your need. Choose the method of contacting Dell that is convenient for you. Finding More Information and Resources Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-
based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
support.dell.com. 1. Visit 44 Finding More Information and Resources If you need to:
reinstall your operating system. run a diagnostic program for your computer, reinstall desktop system software, or update drivers for your computer, and readme files. learn more about your operating system, maintaining peripherals, RAID, Internet, Bluetooth, networking, and e-mail. upgrade your computer with new or additional memory, or a new hard drive. reinstall or replace a worn or defective part. See:
your Operating System disc. the Drivers and Utilities disc. NOTE: Drivers and documentation updates can be found on the Dell Support website at support.dell.com. the Dell Technology Guide installed on your hard drive. the Service Manual on the Dell Support website at support.dell.com NOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer. 45 See:
the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage on www.dell.com at the following location:
www.dell/regulatory_compliance the back or bottom of your computer. the Dell Support website at support.dell.com. Finding More Information and Resources If you need to:
find safety best practices information for your computer review Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement. find your Service tag/Express Service Code You must use the service tag to identify your computer on support.dell.com or to contact technical support. find drivers and downloads. access technical support and product help. check on your order status for new purchases. find solutions and answers to common questions. locate information for last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. 46 Basic Specifications System Model Studio XPS 1340 This section provides basic information that you may need when setting up, updating drivers for, and upgrading your computer. For more detailed specifications, see the Service Manual on the Dell Support website at support.dell.com. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Help and Support and select Start the option to view information about your computer. Processor Type Intel Core 2 Duo L2 cache 2 MB/3 MB/6 MB External bus frequency 1066MHz ExpressCard ExpressCard controller ExpressCard connector Cards supported Intel ICH8M one ExpressCard slot
(54 mm) ExpressCard/34 (34 mm) ExpressCard/54 (54 mm) 1.5 V and 3.3 V 47 26 pins Computer Information System Chipset Basic Specifications ExpressCard connector size Memory Connectors Capacities Memory type Memory configuration possible two internally-
accessible SO-DIMM sockets 512 MB, 1 GB, and 2 GB 667 MHz DDR3 SODIMM 1 GB, 1.5 GB, 2 GB, 3 GB, 4 GB NOTE: For instructions on upgrading your memory, see the Service Manual on the Dell Support website at support.dell.com. 48 Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI Bus Communications Modem type Modem controller GeForce 9400M G or GeForce 9500M 64 bits dual channel (2) 64-bit buses 32 bits 8 MB PCI -E X16 32 bits External V.92 56K USB Modem Hardware Modem Communications Modem interface Network adapter Wireless Video Discrete Video type Video controller Video memory UMA Video type video controller video memory LCD interface TV support Audio Audio type Universal Serial Bus
(USB) 10/100/1000 Ethernet LAN on system board internal WLAN
(half-size Mini-Card), WWAN, Mini-Card with Bluetooth wireless technology, UWB Mini-Cards WWAN ExpressCard Bluetooth wireless technology integrated on system board Basic Specifications GeForce 9500M
(GeForce 9400M G +
GeForce 9200M GS) 256 MB dedicated memory integrated on system board GeForce 9400M G based on system memory LVDS HDMI 1.2, DisplayPort 5.1 channel High Definition Audio 49 Basic Specifications Audio controller Stereo conversion Internal Interface External Interface Speaker Internal speaker amplifier Volume controls 50 IDT 92HD73C HDA Codec 24-bit (analog-to-
digital and digital-to-
analog) Intel High Definition Audio microphone-in connector, two stereo headphones/
speakers connectors two 4-ohm speaker s 2 watt per channel program menus, media control buttons Audio Ports and Connectors IEEE 1394a Mini-Card Network adapter USB eSATA Video HDMI microphone connector, two stereo headphone/
speakers connectors 4-pin serial connector two Type IIIA Mini Card slots, one half-
size Mini Card slot RJ-45 port two 4-pin USB 2.0-
compliant connectors one 4-pin eSATA/USB combo connector 15-hole connector 19 pin Display Type (TrueLife) Dimensions:
Height Width Diagonal 13.3-inch WXGA WLED 13.3-inch WXGA CCFL Viewing Angles:
Horizontal 286.08 mm (11.26 in) 178.8 mm (7.03 in) 337.8 mm (13.29 in) Vertical Pixel pitch Controls Maximum resolution 1280 x 800 Refresh rate 60 Hz Operating angle 0 (closed) to 140 Luminance 250 min. 300 typ. cd/
m (LED 5 point avg) 200 min. 220 typ. cd/
m (CCFL 5 point avg) Keyboard (backlit) Number of keys Basic Specifications 40 (CCFL) min. 50 (LED) min
+15/30 (CCFL) min.
+40/50 (LED) min. 0.2235 mm brightness can be controlled through keyboard shortcuts
(see Dell Technology Guide for more information.) 86/103 (U.S. and Canada); 87/104
(Europe); 90/107
(Japan) 51 Basic Specifications Layout Camera Pixel Video resolution Diagonal viewing angle QWERTY/AZERTY/
Kanji 2.0 megapixel 320x240 ~1600x1200
(640x480 at 30fps) 66 240 cpi X/Y position resolution (graphics table mode) Size:
Battery Type Depth Height Width 61.9 mm (2.43 in) sensor-active area 39.04 mm (1.53 in) rectangle Voltage Charge time
(approximate):
Computer off Width Height 52 6-cell/9-cell smart lithium ion 50.39 mm (1.98 inches) (6/9 cell) 26.3 mm (0.8 in) (6 cell) 41.9 mm (1.6 in) (9 cell) 204.9 mm (8.03 in) (6 cell) 259.3 mm (10.2 in) (9 cell) 11.1 VDC 4 hours Operating time Life span
(approximate) Temperature range:
Operating Storage Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-
intensive conditions. See Dell Technology Guide for more information.. 300 discharge/charge cycles 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Basic Specifications Coin-cell battery CR-2032 AC Adapter Input voltage Input current
(maximum) Input frequency 100240 VAC 1.5A 5060 Hz Output power 65 W or 90 W Ouput current (90 W) Ouput current (65 W) 5.62 A (peak for 4-second pulse) 4.62 A (continuous) 4.34 A (peak for 4-second pulse) 3.34 A (continuous) 53 Basic Specifications AC Adapter Rated output voltage 19.5 VDC Dimensions:
65 W (E-Series) Height Width Depth 16 mm (0.62 in) 64 mm (2.51 in) 127.0 mm (5.0 in) Weight (with cables) 0.25 kg (0.55 lb) 90 W (E-Series) Height Width Depth 16 mm (0.62 in) 70 mm (2.75 in) 147 mm (5.7 in) Weight (with cables) 0.25 kg (0.55 lb) Temperature ranges:
54 AC Adapter Operating Storage Height Width Depth Weight (with 6-cell battery):
Configurable to less than Computer Environment Temperature range:
0 to 35C (32 to 95F) 40 to 65C (40 to 149F) 22.5 mm to 36.45 mm
(0.88 in to 1.43 in) 318 mm (12.55 in) 236 mm (9.29 in) 2.2 kg (4.9 lb) Operating 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Relative humidity (maximum):
Storage Operating Storage 10% to 90%
(noncondensing) 5% to 95%
(noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment):
Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):
Basic Specifications Operating Storage Altitude (maximum):
Operating Storage Airborne contaminant level 110 G 163 G 15.2 to 3048 m
(50 to 10,000 ft) 15.2 to 10,668 m
(50 to 35,000 ft) G2 or lower as defined by ISA-S71.04-1985 55 Basic Specifications 56 Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. 57 Index A AC adapter size and weight 54 airflow, allowing 5 AutoTech 41 B backups creating 23 C calling Dell 43 CDs, playing and creating 21 chipset 48 computer capabilities 21 computer, setting up 5 computer stand 5 58 connect(ing) to the Internet 7 conserving energy 22 Contacting Dell online 44 customer service 40 customizing your desktop 22 your energy settings 22 D damage, avoiding 5 data, backing up 23 DellConnect 40 Dell Diagnostics 32 Dell Factory Image Restore 34 Dell Support Center 29 Dell support website 46 Dell Technology Guide for futher information 45 device status lights 9 Diagnostic Checklist 43 disc drive supported disc sizes 21 discs ejecting 21 using 21 drivers and downloads 46 DVDs, playing and creating 22 E email addresses for technical support 41 energy conserving 22 expansion bus 48 F finding more information 45 FTP login, anonymous 41 H hardware problems diagnosing 31 Hardware Troubleshooter 31 help getting assistance and support 39 horizontal and vertical stand options 5 I installing the stand 5 Internet connection 7 ISP Internet Service Provider 7 Index 59 Index M memory problems solving 26 memory support 48 Microsoft Windows Vista 7 N network connection fixing 24 network speed testing 24 O order status 41 P power problems, solving 25 power strips, using 5 problems, solving 24 60 processor 47 products information and purchasing 42 R reinstalling Windows 34 resources, finding more 45 restoring factory image 35 S setup, before you begin 5 shipping products for return or repair 42 software features 21 software problems 27 solving problems 24 specifications 47 support email addresses 41 support sites worldwide 40 System Messages 30 System Restore 34 T technical support 40 V ventilation, ensuring 5 W warranty returns 42 Windows, reinstalling 34 Windows Vista Program Compatibility Wizard 27 reinstalling 37 setup 7 wired network network cable, connecting 6 wireless network connection 24 Index 61 Printed in the U.S.A. www.dell.com | support.dell.com 0XXXXXA00
various | User Manual 6 | Users Manual | 2.84 MiB |
book.book Page 1 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\title.fm D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 F O R P R O O F O N LY Template Last Updated -3/20/2007 Dell Latitude E4300 Setup and Quick Reference Guide This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Model PP13S w w w . d e l l . c o m | s u p p o r t . d e l l . c o m book.book Page 2 Friday, June 20, 2008 11:56 PM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, If you purchased a Dell n Series computer, any references in this document to Microsoft Windows operating systems are not applicable. Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering ____________________ Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Correct trademarking for Latitude ON still being verified. Trademarks used in this text: Dell, the DELL logo, Latitude, Latitude ON, Wi-Fi Catcher, DellConnect, and ExpressCharge are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Core is a trademark and Intel, and iAMT are registered trademarks of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; TouchStrip is a trademark of UPEK, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP13S book.book Page 3 Friday, June 20, 2008 11:56 PM July 2008 P/N KR954 Rev. A00 book.book Page 4 Friday, June 20, 2008 11:56 PM book.book Page 5 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\bookTOC.fm Contents 1 About Your Computer . . . . . . . . . . . . . . . . . 9 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 9 Back View . . . . . . . . . . . . . . . . . . . . . . . . 11 Battery Removal . . . . . . . . . . . . . . . . . . . . . 12 Wireless Switch and Dell Wi-Fi Catcher Network Locator 12 2 Setting Up Your Computer . . . . . . . . . . . . 15 Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 15 Connecting to the Internet . . . . . . . . . . . . . . . . 18 Setting Up Your Internet Connection . . . . . . . . 18 Transferring Information to a New Computer . . . . . . Microsoft Windows Vista Operating System . . Microsoft Windows XP . . . . . . . . . . . . . . 19 19 20 3 Specifications . . . . . . . . . . . . . . . . . . . . . 23 4 Troubleshooting . . . . . . . . . . . . . . . . . . . . 33 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Power Lights . . . . . . . . . . . . . . . . . . . . 33 Beep Codes . . . . . . . . . . . . . . . . . . . . . 33 Contents 5 book.book Page 6 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\bookTOC.fm Error Messages . . . . . . . . . . . . . . . . . . . 35 System Messages . . . . . . . . . . . . . . . . . . 40 Troubleshooting Software and Hardware Problems 41 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 42 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . 44 Power Problems . . . . . . . . . . . . . . . . . . 44 Memory Problems . . . . . . . . . . . . . . . . . 45 Lockups and Software Problems . . . . . . . . . . 46 Dell Technical Update Service . . . . . . . . . . . 48 Dell Support Utility . . . . . . . . . . . . . . . . . 48 5 Reinstalling Software . . . . . . . . . . . . . . 51 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Identifying Drivers . . . . . . . . . . . . . . . . . 51 Reinstalling Drivers and Utilities . . . . . . . . . . 52 Restoring Your Operating System . . . . . . . . . . . . Using Microsoft Windows System Restore . . . 54 54 Using Dell Factory Image Restore . . . . . . . . 56 Using the Operating System Media . . . . . . . . . 57 6 Finding Information . . . . . . . . . . . . . . . . 59 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 63 Obtaining Assistance . . . . . . . . . . . . . . . . . . 63 Technical Support and Customer Service . . . . . 64 DellConnect . . . . . . . . . . . . . . . . . . . . 64 Online Services . . . . . . . . . . . . . . . . . . . 64 AutoTech Service . . . . . . . . . . . . . . . . . . 65 6 Contents book.book Page 7 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\bookTOC.fm Automated Order-Status Service . . . . . . . . . . 65 Problems With Your Order . . . . . . . . . . . . . . . . 65 Product Information . . . . . . . . . . . . . . . . . . . 66 Returning Items for Warranty Repair or Credit . . . . . 66 Before You Call . . . . . . . . . . . . . . . . . . . . . 66 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 69 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Contents 7 book.book Page 8 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\bookTOC.fm 8 Contents book.book Page 9 Friday, June 20, 2008 11:56 PM About Your Computer Front View 1 2 21 20 19 18 17 16 15 1 3 camera and microphone
(optional) keyboard status lights 13 14 display keyboard 2 4 3 4 5 6 7 8 9 10 11 12 D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Template Last Updated - 2/7/2007 About Your Computer 9 book.book Page 10 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\about.fm 5 volume control buttons 6 Need to have button name verified; also, do we need a note that this button is Latitude ON button when they order Latitude ON and that otherwise it is the "Latitude ON" Reader button?
Dell Latitude ON button 7 9 power button 8 USB connector IEEE 1394 connector 10 wireless switch and Dell Wi-Fi Catcher Network Locator button 11 audio (line-out) and 12 optical drive microphone (line-in) connectors 13 ExpressCard slot 15 contactless smart-card-reader 14 16 fingerprint reader (optional) track stick 17 SecureDigital (SD) card slot 18 touch pad 19 track stick buttons/touch pad buttons 21 ambient light sensor 20 device status lights D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 10 About Your Computer book.book Page 11 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\about.fm Back View 11 1 3 5 7 9 10 9 8 7 6 4 5 1 2 3 hard drive air vents video connector AC adapter connector 2 4 6 8 ExpressCard slot eSATA/USB connector security cable slot power light/battery light docking alignment mark 10 battery 11 network connector (RJ-45) CAUTION: Do not block, push objects into, or allow dust to accumulate in the cooling vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY About Your Computer 11 book.book Page 12 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\about.fm Battery Removal CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. CAUTION: Before removing or replacing the battery, turn off the computer. Then, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. Wireless Switch and Dell Wi-Fi Catcher Network Locator wireless switch icon Dell Wi-Fi Catcher Network Locator icon D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 12 About Your Computer book.book Page 13 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\about.fm Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 18. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY About Your Computer 13 book.book Page 14 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\about.fm D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 14 About Your Computer book.book Page 15 Friday, June 20, 2008 11:56 PM Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. NOTE: Some devices may not be included if you did not order them. 1 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet. 2 Connect the network cable. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Template Last Updated - 2/7/2007 Setting Up Your Computer 15 book.book Page 16 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\setting.fm 3 Connect USB devices, such as a mouse or keyboard. 4 Connect IEEE 1394 devices, such as a DVD player. 5 Open the computer display and press the power button to turn on the computer. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 16 Setting Up Your Computer book.book Page 17 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\setting.fm NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer. 6 Connect to the Internet. See "Connecting to the Internet" on page 18 for more information. 4 3 2 5 3 2 1 1 1 3 5 Internet service wireless router laptop with wireless connection 2 4 cable or DSL modem laptop with wired connection D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Setting Up Your Computer 17 book.book Page 18 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\setting.fm Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions. Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP:
1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard. Microsoft Windows Vista Operating System 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button Control Panel 3 Under Network and Internet, click Connect to the Internet. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect:
Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection.
Chose Dial-up if you will use a dial-up modem or ISDN. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 18 Setting Up Your Computer book.book Page 19 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\setting.fm NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Microsoft Windows XP 1 Save and close any open files, and exit any open programs. 2 Click Start Internet Explorer Connect to the Internet. 3 In the next window, click the appropriate option:
If you do not have an ISP, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a setup CD, click Use the CD I got from an ISP. 4 Click Next. If you selected Set up my connection manually in step 3, continue to step 5. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 5 Click the appropriate option under How do you want to connect to the Internet?, and click Next. 6 Use the setup information provided by your ISP to complete the setup. Transferring Information to a New Computer Microsoft Windows Vista Operating System 1 Click the Windows Vista Start button
, and then click Transfer files and settings Start Windows Easy Transfer. In the User Account Control dialog box, click Continue. 2 3 Click Start a new transfer or Continue a transfer in progress. 4 Follow the instructions provided on the screen by the Windows Easy Transfer wizard. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Setting Up Your Computer 19 book.book Page 20 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\setting.fm Microsoft Windows XP Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer. NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries. For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD Next. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settings Next. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 20 Setting Up Your Computer book.book Page 21 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\setting.fm 4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard applies the collected files and settings to your new computer. 3 On the Finished screen, click Finished, and restart the new computer. Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive Next. Insert the removable media, such as a writable CD, and click OK. 5 D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Setting Up Your Computer 21 book.book Page 22 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\setting.fm 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next. 7 Go to the old computer. To copy data from the old computer:
1 On the old computer, insert the wizard disk, and click Start Run. 2 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Microsoft Windows XP Operating System?). D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 22 Setting Up Your Computer book.book Page 23 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\specs.fm Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start Help and Support and select the option to view information about your computer. Processor Processor type L1 cache Intel Core2 Duo 32 KB per instruction, 32-KB data cache per core L2 cache shared 3 MB or 6 MB Front-side bus frequency up to 1067 MHz System Information Chip set Data bus width DRAM bus width Processor-address bus width Intel GS45 chip set 64 bit 64 bit 36 bit Flash EPROM SPI 32 Mbit ExpressCard (optional) NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards. ExpressCard connector ExpressCard slot (USB and PCI Express-
based interfaces) Cards supported 34-mm ExpressCards D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Specifications 23 book.book Page 24 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\specs.fm Secure Digital (SD) Memory Card Reader Cards supported Memory SD, SDIO, SD HC, Mini SD MMC, MMC+, Mini MMC Memory module connector two DIMM sockets Memory module capacities 512 MB (one DIMM) 1 GB (one DIMM or two DIMMs) 2 GB (one DIMM or two DIMMs) 4 GB (one DIMM or two DIMMs, 64-bit Microsoft Windows Vista operating system only) 8 GB (two DIMMS, 64-bit Windows Vista only) DDR3 1067 MHz SODIMM (if supported by chipset and/or processor combinations) DDR3 800 MHz (minimum) 512 MB 8 GB (requires 64-bit Windows Vista) Memory type Minimum memory Maximum memory NOTE: In order to take advantage of the dual-channel bandwidth capability, both memory sockets must be populated and must match in size. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files. NOTE: To enable Intel Active Management Technology (iAMT), you must have a DIMM in the memory connector labeled A. For more information, see your Service Manual at support.dell.com. Ports and Connectors Audio IEEE 1394 microphone connector and stereo headphone/speakers connector 4-pin connector D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 24 Specifications book.book Page 25 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\specs.fm Ports and Connectors (continued) Mini-Card support (internal expansion slots) one dedicated half Mini-Card slot for WLAN one dedicated full Mini-Card slot for WWAN (Mobile Broadband) one dedicated full Mini-Card slot for WPAN
(Bluetooth wireless technology or ultra wideband [UWB]) RJ-45 network connector integrated smart-card reader two USB-2.0 compliant connectors (one with eSATA) VGA video connector DisplayPort 10/100/1000 Ethernet LAN on system board WLAN half Mini-Card, WWAN, WPAN full Mini-Cards Bluetooth wireless technology UWB technology full Mini-Card supported by Mobile Broadband full Mini-
Card integrated on system board, hardware accelerated integrated video Intel Extreme Network adapter Smart card reader USB, eSATA Video Communications Network adapter Wireless Mobile Broadband GPS Video Video type Data bus Video controller D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Specifications 25 book.book Page 26 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\specs.fm Video (continued) Video memory up to 64 MB (shared, at system memory of less than 512 MB) up to 256 MB (shared, at system memory of more than 512 MB) Video output video connector and multimode DisplayPort Audio Audio type Audio controller Stereo conversion Interfaces:
Internal External Speakers two-channel high definition audio IDT 92HD71B 24-bit (analog-to-digital and digital-to-
analog) high-definition audio codec microphone-in connector and stereo headphones/speakers connector two 2-watt, 4-ohm speakers Internal speaker amplifier 2 watt per channel, 4 ohms Internal microphone single digital microphone Volume controls volume control buttons Display Type (active-matrix TFT) WXGA Dimensions:
Height Width Diagonal 178.8 mm (7.039 inches) 289.7 mm (11.41 inches) 337.8 mm (13.3 inches) Maximum resolution 1280 x 800 at 262 K colors Refresh rate Operating angle Viewing angles:
60 Hz 0 (closed) to 160 (except when docked) D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 26 Specifications book.book Page 27 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\specs.fm Display (continued) Horizontal Vertical 40/40 15/30 Pixel pitch 0.2235 mm (0.008799 inch) Typical power consumption (panel with backlight) 4.3 W (maximum) Keyboard Number of keys Layout Size Touch Pad 83 (U.S. and Canada); 84 (Europe);
87 (Japan) QWERTY/AZERTY/Kanji full sized (19.05-mm key pitch) X/Y position resolution 240 cpi Size:
Width Height Battery Types Need specs for battery slice Depth Height Width Weight Voltage 68-mm (2.677-inch) sensor-active area 37.63-mm (1.481-inch) rectangle 3-cell (2.6Ahr) 28Whr/11.1VDC 6-cell (2.8Ahr) 56Whr/11.1VDC high-capacity battery slice 35.6 mm (1.402 inches) (3 cell) 57.9 mm (2.28 inches) (6 cell) 21.85 mm (0.8602 inch) (3 cell and 6 cell) 207.6 mm (8.173 inches) (3 cell and 6 cell) 0.191 kg (0.4211 lb) (3 cell) 0.3366 kg (0.7421 lb) (6 cell) 11.1 VDC (3 cell and 6 cell) Charge time (approximate):
D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Specifications 27 book.book Page 28 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\specs.fm Battery (continued) Computer off Operating time approximately 1 hour to 80% capacity in Dell ExpressCharge mode NOTE: Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-
intensive conditions. Life span (approximate) 1 year Temperature range:
Operating Storage 0 to 40C (32 to 104F) 10 to 65C (14 to 149F) Coin-cell battery CR-2032 D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 28 Specifications book.book Page 29 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\specs.fm AC Adapter Type Input voltage Input current (maximum) Input frequency Rated output voltage Output current 65 W 90264 VAC 1.5 A 4763 Hz 19.5 VDC 4.34 A (maximum at 4-second pulse) 3.34 A (continuous) Height Width Depth 16 mm (0.63 inch) 66 mm (2.5 inches) 127 mm (5.0 inches) Weight (with cables) 0.36 kg (0.79 lb) Temperature:
Operating Storage Fingerprint Reader (optional) Type Physical Height Width Depth 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Authentec 25.429.5 mm (0.98431.142 inches) 310 mm (12.2 inches) 217 mm (8.543 inches) Weight (with 3-cell battery and DVD drive) 1.344 kg (3.5 lb) Environmental Temperature range:
Operating Storage 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Specifications 29 book.book Page 30 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\specs.fm Environmental (continued) Relative humidity (maximum):
Operating Storage 10% to 90% (noncondensing) 5% to 95% (noncondensing) Maximum vibration (using a random vibration spectrum that simulates user environment):
Operating Storage 0.66 GRMS 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating specification. Also measured with hard drive in head-parked position and a 2-ms halfsine pulse for storage specification):
Operating Storage Altitude (maximum):
Operating Storage 143 G 163 G 15.2 to 3048 m (50 to 10,000 ft) 15.2 to 3048 m (50 to 10,000 ft) D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 30 Specifications book.book Page 31 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\specs.fm D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Specifications 31 book.book Page 32 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\specs.fm D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 32 Specifications book.book Page 33 Friday, June 20, 2008 11:56 PM Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. Tools Power Lights The two-color power-button light located on the front of the computer turns on and blinks or remains solid to indicate different states:
If the power light is off, the computer is either turned off or is not receiving power.
If the power light is steady blue and the computer is not responding, ensure that the display is connected and powered on.
If the power light is blinking blue, the computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. If the power light is blinking amber, the computer is receiving electrical power, a device such as a memory module or graphics card might be malfunctioning or incorrectly installed.
If the power light is steady amber, there may be a power problem or an internal device malfunction. Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code consists of repetitive three short beeps. This beep code tells you that the computer encountered a possible system board failure. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Template Last Updated - 2/7/2007 Troubleshooting 33 book.book Page 34 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm If your computer beeps during start-up:
1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 42). Description Suggested Remedy Code
(repetitive short beeps) 1 2 3 4 BIOS checksum failure. Possible system board failure. No memory modules are detected Possible system board failure RAM Read/Write failure Contact Dell. 1 If you have two or more memory modules installed, remove the modules, reinstall one module (see your Service Manual at support.dell.com), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. 2 If available, install good memory of the same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. Contact Dell. 1 Ensure that no special memory module/memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that you are installing are compatible with your computer
(see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 34 Troubleshooting book.book Page 35 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm Description Suggested Remedy Code
(repetitive short beeps) 5 6 7 Real-time clock failure. Possible battery failure or system board failure. Video BIOS Test Failure CPU-cache test failure Error Messages 1 Replace the battery (see your Service Manual at support.dell.com). 2 If the problem persists, contact Dell. Contact Dell. Contact Dell. CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A U X I L I A R Y D E V I C E F A I L U R E The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See your Service Manual at support.dell.com for more information. If the problem persists, contact Dell
(see "Contacting Dell" on page 69). B A D C O M M A N D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 69). CD D R I V E C O N T R O L L E R F A I L U R E The CD drive does not respond to commands from the computer. D A T A E R R O R The hard drive cannot read the data. D E C R E A S I N G A V A I L A B L E M E M O R Y One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Troubleshooting 35 book.book Page 36 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm D I S K C : F A I L E D I N I T I A L I Z A T I O N The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). D R I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. E R R O R R E A D I N G P C M C I A C A R D The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see
"Contacting Dell" on page 69). T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? <
> | Do not use these characters in filenames. G A T E A20 F A I L U R E A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. G E N E R A L F A I L U R E The operating system is unable to carry out the command. The message is usually followed by specific informationfor example, Printer out of paper. Take the appropriate action. H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 36 Troubleshooting book.book Page 37 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm H A R D - D I S K D R I V E F A I L U R E The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). H A R D - D I S K D R I V E R E A D F A I L U R E The hard drive may be defective. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). I N S E R T B O O T A B L E M E D I A The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media. I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P P R O G R A M The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. See your Service Manual at support.dell.com for more information. K E Y B O A R D C L O C K L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 42). K E Y B O A R D C O N T R O L L E R F A I L U R E For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). K E Y B O A R D D A T A L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 42). K E Y B O A R D S T U C K K E Y F A I L U R E For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Dell Diagnostics" on page 42). L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I AD I R E C T Dell MediaDirect cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see "Dell Diagnostics" on page 42). D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Troubleshooting 37 book.book Page 38 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y A L L O C A T I O N E R R O R The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. M E M O R Y D A T A L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y D O U B L E W O R D L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y O D D/ E V E N L O G I C F A I L U R E A T A D D R E S S, R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y W R I T E / R E A D F A I L U R E A T A D D R E S S, R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. N O B O O T D E V I C E A V A I L A B L E The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T S E C T O R O N H A R D D R I V E The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 69). N O T I M E R T I C K I N T E R R U P T A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). N O T E N O U G H M E M O R Y O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N You have too many programs open. Close all windows and open the program that you want to use. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 38 Troubleshooting book.book Page 39 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm O P E R A T I N G S YS T E M N O T F O U N D Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see
"Contacting Dell" on page 69). O P T I O N A L R O M B A D C H E C K S U M The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 69). A R E Q U I R E D .DLL F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program. Microsoft Windows Vista:
Control Panel Programs 1 Click the Windows Vista start button Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Microsoft Windows XP:
1 Click Start Control Panel Add or Remove Programs Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. S E C T O R N O T F O U N D The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. S E E K E R R O R The operating system cannot find a specific track on the hard drive. S H U T D O W N F A I L U R E A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). TI M E- O F- D A Y C L O C K L O S T P O W E R System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Troubleshooting 39 book.book Page 40 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 69). TI M E- O F - D A Y C L O C K S T O P P E D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 69). TI M E- O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See your Service Manual at support.dell.com for more information. TI M E R C H I P C O U N T E R 2 F A I L E D A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 42). X : \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y Insert a disk into the drive and try again. W A R N I N G: B A T T E R Y I S C R I T I C A L L Y L O W The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer. System Messages NOTE: If the message you received is not listed in the table, see the documentation for either the operating system or the program that was running when the message appeared. A L E R T! P R E V I O U S A T T E M P T S A T B O O T I N G T H I S S YS T E M H A V E F A I L E D A T C H E C K P O I N T [ N N N N ] . F O R H E L P I N R E S O L V I N G T H I S P R O B L E M, P L E A S E N O T E T H I S C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I C A L S U P P O R T The computer failed to complete the start routine three consecutive times for the same error (see
"Contacting Dell" on page 69 for assistance). C M O S C H E C K S U M E R R O R Possible system board failure or RTC battery low. Replace the battery. See your Service Manual at support.dell.com or see
"Contacting Dell" on page 69 for assistance. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 40 Troubleshooting book.book Page 41 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm CPU F A N F A I L U R E Processor fan failure. Replace processor fan. See your Service Manual at support.dell.com. H A R D - D I S K D R I V E F A I L U R E Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 69 for assistance. H A R D - D I S K D R I V E R E A D F A I L U R E Possible hard drive failure during hard-
drive start test (see "Contacting Dell" on page 69 for assistance). K E Y B O A R D F A I L U R E Keyboard failure or keyboard cable loose. N O B O O T D E V I C E A V A I L A B L E No bootable partition on hard drive, or the hard drive cable is loose, or no bootable device exists.
If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device.
Enter system setup and ensure that the boot sequence information is correct (see your Service Manual at support.dell.com). N O T I M E R T I C K I N T E R R U P T A chip on the system board might be malfunctioning or system board failure (see "Contacting Dell" on page 69 for assistance). USB O V E R C U R R E N T E R R O R Disconnect the USB device. Use external power source for the USB device. NOTICE - H A R D D R I V E S E L F M O N I T O R I N G S Y S T E M H A S R E P O R T E D T H A T A P A R A M E T E R H A S E X C E E D E D I T S N O R M A L O P E R A T I N G R A N G E . D E L L R E C O M M E N D S T H A T Y O U B A C K U P Y O U R D A T A R E G U L A R L Y. A P A R A M E T E R O U T O F R A N G E M A Y O R M A Y N O T I N D I C A T E A P O T E N T I A L H A R D D R I V E P R O B L E M S.M.A.R.T error, possible hard drive failure. This feature can be enabled or disabled in BIOS setup. Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter:
Windows Vista:
1 Click the Windows Vista Start button 2 Type hardware troubleshooter in the search field and press
, and click Help and Support.
<Enter> to start the search. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Troubleshooting 41 book.book Page 42 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Windows XP:
1 Click Start Help and Support. 2 Type hardware troubleshooter in the search field and press
<Enter> to start the search. 3 4 In the Fix a Problem section, click Hardware Troubleshooter. In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 46) and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer. See your Service Manual at support.dell.com to review your computers configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Dell Drivers and Utilities media. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 69. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 42 Troubleshooting book.book Page 43 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2 Turn on (or restart) your computer. 3 When the DELL logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, and then shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Starting the Dell Diagnostics From the Dell Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press
<Enter>. 4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 5 Type 1 to start the CD menu and press <Enter> to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Troubleshooting 43 book.book Page 44 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm Troubleshooting Tips Follow these tips when troubleshooting your computer:
If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com).
If a device does not work, ensure that the device is properly connected.
If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s).
If an error message occurs in a program, see the program documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Power Problems CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not receiving power.
Reseat the power cable in the power connector on the back of the computer and the electrical outlet.
Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
Ensure that any power strips being used are plugged into an electrical outlet and are turned on.
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S B L U E A N D T H E C O M P U T E R I S N O T R E S P O N D I N G D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 44 Troubleshooting book.book Page 45 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm
Ensure that the display is connected and powered on.
If the display is connected and powered on, see "Beep Codes" on page 33. I F T H E P O W E R L I G H T I S B L I N K I N G B L U E The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed.
Remove and then reinstall all memory modules (see your Service Manual at support.dell.com).
Remove and then reinstall any expansion cards, including graphics cards
(see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S S T E A D Y A M B E R There is a power problem, a device may be malfunctioning or incorrectly installed.
Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com).
Ensure that the main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com). E L I M I N A T E I N T E R F E R E N C E Some possible causes of interference are:
Power, keyboard, and mouse extension cables
Too many devices connected to the same power strip
Multiple power strips connected to the same electrical outlet Memory Problems CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. I F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E
Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
See the software documentation for minimum memory requirements. If necessary, install additional memory (see your Service Manual at support.dell.com). D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Troubleshooting 45 book.book Page 46 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm
Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory.
Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S
Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory.
Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com).
Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 23.
Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. The computer does not start up E N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T The computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown. TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. A program stops responding E N D T H E P R O G R A M D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 46 Troubleshooting book.book Page 47 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm 1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab. 2 Click to select the program that is no longer responding, and click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft Windows operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. Control Panel Programs Use an older program 1 Click Start with this version of Windows. 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click Start All Programs Accessories Program Compatibility Wizard Next. 2 Follow the instructions on the screen. A solid blue screen appears TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Troubleshooting 47 book.book Page 48 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm Other software problems C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
Ensure that the program is compatible with the operating system installed on your computer.
Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
Ensure that the program is installed and configured properly.
Verify that the device drivers do not conflict with the program.
If necessary, uninstall and then reinstall the program. B A C K U P Y O U R F I L E S I M M E D I A T E L Y
Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs
Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support,
, icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment. Accessing the Dell Support Utility Access the Dell Support Utility from the Start menu. icon on the taskbar or from the D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 48 Troubleshooting book.book Page 49 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm If the Dell Support icon does not appear in your taskbar:
1 Click Start All Programs Dell Support Dell Support Settings. 2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment. The click, or right-click the icon. icon in the taskbar functions differently when you click, double-
Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks:
Check your computing environment.
View the Dell Support Utility settings.
Access the help file for the Dell Support Utility.
View frequently asked questions.
Learn more about the Dell Support Utility.
Turn off the Dell Support Utility. Double-Clicking the Dell Support Icon Double-click the view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. icon to manually check your computing environment, For more information about the Dell Support Utility, click the question mark
(?) at the top of the Dell Support screen. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Troubleshooting 49 book.book Page 50 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\trouble.fm D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 50 Troubleshooting book.book Page 51 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\software.fm Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Microsoft Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue. Microsoft Windows XP:
1 Click Start Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 52). D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Reinstalling Software 51 book.book Page 52 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\software.fm Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. Returning to a Previous Device Driver Version Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab Roll Back Driver. Windows XP:
1 Click Start My Computer Properties Hardware Device Manager. 2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tab Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your Operating System" on page 54) to return your computer to the operating state that existed before you installed the new driver. Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 54) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use the Drivers and Utilities media, go to step 2. If not, go to step 5. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 52 Reinstalling Software book.book Page 53 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\software.fm 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file. 3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device. A message appears, stating that the Drivers and Utilities media is detecting hardware in your computer. The drivers that are used by your computer are automatically displayed in the My DriversThe ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Reinstalling Software 53 book.book Page 54 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\software.fm 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab Update Driver Browse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver OK Next. 8 Click Finish and restart your computer. Restoring Your Operating System You can restore your operating system in the following ways:
Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.
Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. The program permanently deletes all data on the hard drive and removes any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.
If you received the Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive. Use the media only if System Restore did not resolve your operating system problem. Using Microsoft Windows System Restore The Windows operating systems provide a System Restore option that allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 54 Reinstalling Software book.book Page 55 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\software.fm NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. NOTE: Set your Dell computer to the Windows Classic view. Starting System Restore Windows Vista:
1 Click Start
. 2 In the Start Search box, type System Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore (see "Undoing the Last System Restore" on page 55). Windows XP:
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start All Programs Accessories System Tools System Restore. 2 Click either Restore my computer to an earlier time or Create a restore point. 3 Click Next and follow the remaining on-screen prompts. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Windows Vista:
1 Click Start
. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Reinstalling Software 55 book.book Page 56 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\software.fm 2 In the Start Search box, type System Restore and press <Enter>. 3 Click Undo my last restoration and click Next. Windows XP:
1 Click Start All Programs Accessories System Tools System Restore. 2 Click Undo my last restoration and click Next. Enabling System Restore NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP. If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:
1 Click Start Control Panel Performance and Maintenance System. 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked. Using Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore (Windows Vista) only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Factory Image Restore. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 56 Reinstalling Software book.book Page 57 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\software.fm Dell Factory Image Restore (Windows Vista Only) 1 Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window. 2 Select Repair Your Computer. The System Recovery Options window appears. 3 Select a keyboard layout and click Next. 4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. 5 Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. 6 On the Dell Factory Image Restore welcome screen, click Next. The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take 5 or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. 8 Click Finish to restart the computer. Using the Operating System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Returning to a Previous Device Driver Version" on page 52. If Device Driver Rollback does not resolve the problem, use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft Windows System Restore" on page 54. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Reinstalling Software 57 book.book Page 58 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\software.fm NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the Dell Operating System media and the Dell Drivers and Utilities media. NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer. Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. 1 Save and close any open files and exit any open programs. 2 3 Insert the Operating System media. If the Install Windows message appears, click Exit. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. 6 Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 58 Reinstalling Software book.book Page 59 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\findinfo.fm Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Contents Service Tag/Express Service Code
Use the Service Tag to identify your The Service Tag/Express Service Code is located on your computer. computer when you use support.dell.com or contact support.
Enter the Express Service Code to direct your call when contacting support NOTE: Your Service Tag/Express Service Code is located on your computer. Drivers and Utilities Media
A diagnostic program for your computer The Drivers and Utilities media is a CD or DVD that may have shipped with your computer.
Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com.
Notebook System Software (NSS)
Readme files NOTE: Readme files may be included on your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Operating System Media Reinstall your operating system The Operating System media is a CD or DVD that may have shipped with your computer. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Finding Information 59 book.book Page 60 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\findinfo.fm Document/Media/Label Contents Safety, Regulatory, Warranty, and Support Documentation
Warranty information
Terms and Conditions (U.S. only) This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on www.dell.com at the following location:
www.dell.com/regulatory_compliance.
Safety instructions
Regulatory information
Ergonomics information
End User License Agreement Service Manual The Service Manual for your computer can be found at support.dell.com.
How to remove and replace parts
How to configure system settings
How to troubleshoot and solve problems Dell Technology Guide
About your operating system The Dell Technology Guide is available at support.dell.com. The name/trademarking of the Help file is still to be confirmed. To be resolved ASAP. Dell Latitude ON Reader Help File The Dell Latitude ON Reader Help file is available on your hard drive. Dell Systems Management Administrator's Guide The Dell Systems Management Administrator's Guide is available at support.dell.com. Microsoft Windows License Label Your Microsoft Windows License is located on your computer.
Using and maintaining devices
Understanding technologies such as RAID, Internet, Bluetooth wireless technology, e-mail, networking, and more.
Overview of Dell Latitude ON Reader
How to set up , configure, and use the application
Frequently Asked Questions
About Intel Active Management Technology (iAMT), including overview, features, setup, and configuration information.
Location of drivers for iAMT.
Provides your operating system product key. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 60 Finding Information book.book Page 61 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\findinfo.fm D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Finding Information 61 book.book Page 62 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\findinfo.fm D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 62 Finding Information book.book Page 63 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\help.fm Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1 See "Troubleshooting Tips" on page 44 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 42 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 68. 4 Use Dell's extensive suite of online services available at Dell Support
(support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 64 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 69. NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 64. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Getting Help 63 book.book Page 64 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\help.fm NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 66, and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Online Services You can learn about Dell products and services at the following websites:
www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites:
support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 64 Getting Help book.book Page 65 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\help.fm
Dell Support e-mail addresses:
mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)
Dell Marketing and Sales e-mail addresses:
apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP):
ftp.dell.com log in as user anonymous, and use your e-mail address as your password AutoTech Service Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 69. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 69. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 69. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Getting Help 65 book.book Page 66 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\help.fm Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 69. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 69. Include a copy of the invoice and a letter describing the reason for the return. 2 3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 68), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 69). Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for credit. 4 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 66 Getting Help book.book Page 67 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\help.fm Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 68). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in the documentation that shipped with your computer. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Getting Help 67 book.book Page 68 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\help.fm Diagnostics Checklist Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 68 Getting Help book.book Page 69 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\help.fm Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Visit support.dell.com, and verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 2 Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need. 3 Choose the method of contacting Dell that is convenient for you. D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY Getting Help 69 book.book Page 70 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\help.fm D E L L C O N F I D E N T I A L P R E L I M I N A R Y 6 / 2 0 / 0 8 - F O R P R O O F O N LY 70 Getting Help book.book Page 71 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\bookIX.fm Index B back view, 11 beep codes, 33 C computer specifications, 23 connecting AC adapter, 15 IEEE 1394 devices, 16 Internet, 18 network, 17 network cable, 15 USB devices, 16 contacting Dell, 63, 69 D Dell contacting, 63, 69 Factory Image Restore, 56 software updates, 48 Support Utility, 48 technical support and customer service, 64 Technical Update Service, 48 Dell Diagnostics, 42 starting from the Drivers and Utilities media, 43 starting from your hard drive, 42 Dell Factory Image Restore, 57 Dell Technology Guide, 60 Dell Wi-Fi Catcher Network Locator, 12 DellConnect, 64 diagnostics beep codes, 33 Dell, 42 documentation, 59 Dell Technology Guide, 60 Service Manual, 60 drivers, 51 Drivers and Utilities media, 59 identifying, 51 reinstalling, 52 returning to a previous version, 52 Drivers and Utilities media, 52, 59 Dell Diagnostics, 42 E End User License Agreement
(EULA), 60 ergonomics information, 60 DELL CONFIDENTIAL PRELIMINARY 6/20/08 FOR PROOF ONLY Index 71 book.book Page 72 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\bookIX.fm error messages beep codes, 33 Express Service Code, 59 F Factory Image Restore, 56 Files and Settings Transfer Wizard, 19 finding information, 59 front view, 9 I Internet connecting, 18 setting up, 18 Wi-Fi Catcher Network Locator, 12 wireless switch, 12 L license label, 60 M media N networks connecting, 17 overview, 17 Wi-Fi Catcher Network Locator, 12 wireless switch, 12 Notebook System Software, 59 O operating system Dell Factory Image Restore, 56 media, 57 reinstalling, 59 System Restore, 54 Operating System media, 59 operating system product key, 60 P phone numbers, 69 power power light conditions, 44 troubleshooting, 44 problems restore to previous state, 54 Drivers and Utilities, 59 operating system, 59 R memory regulatory information, 60 troubleshooting, 45 DELL CONFIDENTIAL PRELIMINARY 6/20/08 reinstalling FOR PROOF ONLY Index 72 book.book Page 73 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\bookIX.fm drivers and utilities, 52 software, 51 S S.M.A.R.T, 41 safety information, 60 Service Manual, 60 Service Tag, 59 setup computer, 15 Internet, 18 quick setup, 15 software problems, 47 reinstalling, 51 troubleshooting, 46, 48 updates, 48 specifications, 23 support, 63 contacting Dell, 69 DellConnect, 64 online services, 64 regional, 64 technical support and customer service, 64 support information, 60 System Restore, 54 enabling, 56 T Terms and Conditions, 60 transferring information to a new computer, 19 troubleshooting, 33, 60 blue screen, 47 computer not responding, 46 Dell Diagnostics, 42 error messages, 35 memory, 45 power, 44 power light conditions, 44 power lights, 33 program crashes, 46 programs and Windows compatibility, 47 restore to previous state, 54 software, 46-48 tips, 44 U updates software and hardware, 48 V view back, 11 front, 9 DELL CONFIDENTIAL PRELIMINARY 6/20/08 FOR PROOF ONLY Index 73 book.book Page 74 Friday, June 20, 2008 11:56 PM FILE LOCATION: C:\WINDCHILL\Lola\SQRG\EN\bookIX.fm W warranty information, 60 Wi-Fi Catcher Network Locator, 12 Windows License label, 60 Windows Vista Dell Factory Image Restore, 56-57 Device Driver Rollback, 52 Program Compatibility wizard, 47 reinstalling, 59 returning to a previous device driver version, 52 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings Transfer Wizard, 19 reinstalling, 59 returning to a previous device driver version, 52 setting up Internet connection, 19 System Restore, 54 wizards Files and Settings Transfer Wizard, 19 Program Compatibility wizard, 47 DELL CONFIDENTIAL PRELIMINARY 6/20/08 FOR PROOF ONLY Index 74
various | User Manual 7 | Users Manual | 1000.71 KiB |
Dell Latitude E6500 Setup and Quick Reference Guide This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the Dell Technology Guide at support.dell.com. Model PP30L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell n Series computer, any references in this document to Microsoft Windows operating systems are not applicable. Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. ____________________ Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, Latitude, Wi-Fi Catcher, Dell MediaDirect, DellConnect, and the DELL logo are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel is a registered trademark and Core is a trademark of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP30L April 2008 P/N U084C Rev. A00 Contents 1 About Your Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 9 Battery Removal . . . . . . . . . . . . . . . . . . . . . 10 Wireless Switch and Dell Wi-Fi Catcher Network Locator . . . . . . . . . . . . . . . . . . . . . 11 2 Setting Up Your Computer . . . . . . . . . . . . 13 Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 13 Connecting to the Internet . . . . . . . . . . . . . . . . 16 Setting Up Your Internet Connection . . . . . . . . 16 Transferring Information to a New Computer . . . . . . Microsoft Windows XP Operating System . . . Microsoft Windows Vista
. . . . . . . . . . . . . 17 17 21 3 Specifications . . . . . . . . . . . . . . . . . . . . . 23 4 Troubleshooting . . . . . . . . . . . . . . . . . . . . 33 Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Power Lights . . . . . . . . . . . . . . . . . . . . 33 Beep Codes . . . . . . . . . . . . . . . . . . . . . 34 Contents 3 Error Messages . . . . . . . . . . . . . . . . . . . 35 System Messages . . . . . . . . . . . . . . . . . . Troubleshooting Software and Hardware Problems . . . . . . . . . . . . . . . . . . . . . . 40 42 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 42 Troubleshooting Tips . . . . . . . . . . . . . . . . . . . 44 Power Problems . . . . . . . . . . . . . . . . . . 44 Memory Problems . . . . . . . . . . . . . . . . . 46 Lockups and Software Problems . . . . . . . . . . 46 Dell Technical Update Service . . . . . . . . . . . 48 Dell Support Utility . . . . . . . . . . . . . . . . . 49 5 Reinstalling Software . . . . . . . . . . . . . . 51 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Identifying Drivers . . . . . . . . . . . . . . . . . 51 Reinstalling Drivers and Utilities . . . . . . . . . . 52 Restoring Your Operating System . . . . . . . . . . . . Using Microsoft Windows System Restore . . . 54 54 Using Dell Factory Image Restore . . . . . . . . . 56 Using the Operating System Media . . . . . . . . . 57 6 Getting Help . . . . . . . . . . . . . . . . . . . . . . 59 Obtaining Assistance . . . . . . . . . . . . . . . . . . 59 Technical Support and Customer Service . . . . . 60 DellConnect . . . . . . . . . . . . . . . . . . . . 60 Online Services . . . . . . . . . . . . . . . . . . . 60 AutoTech Service . . . . . . . . . . . . . . . . . . 61 Automated Order-Status Service . . . . . . . . . . 61 Problems With Your Order . . . . . . . . . . . . . . . . 61 4 Contents Product Information . . . . . . . . . . . . . . . . . . . 62 Returning Items for Warranty Repair or Credit . . . . . 62 Before You Call . . . . . . . . . . . . . . . . . . . . . 62 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 65 7 Finding Information . . . . . . . . . . . . . . . . . 67 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Contents 5 6 Contents About Your Computer NOTE: For more information about the features of your computer, see the Dell Technology Guide on your computer or at support.dell.com. Front View 1 2 3 25 24 23 22 21 20 19 18 1 3 camera and microphone
(optional) display 4 5 6 7 8 9 A 2 4 9 10 11 12 14 13 15 16 17 display latch keyboard status lights About Your Computer 7 5 7 9 keyboard Dell ControlPoint (DCP) button USB connectors (2) smart card slot 11 13 wireless switch and Dell Wi-Fi Catcher Network Locator button 6 8 10 12 14 volume control buttons power button audio (line-out) and microphone (line-in) connectors IEEE 1394a connector speaker 15 fingerprint reader (optional) 16 media bay 17 PC Card slot 19 21 track stick track stick buttons/touch pad buttons 18 20 22 contactless smart-card-reader display latch release touch pad 23 speaker 24 device status lights 25 ambient light sensor 8 About Your Computer Back View 1 2 3 4 5 6 14 13 12 11 10 9 8 7 1 3 5 7 9 SecureDigital (SD) card slot air vents USB connector security cable slot DisplayPort 11 docking alignment mark 2 4 6 8 10 12 ExpressCard slot video connector eSATA/USB connector AC adapter connector power light/battery light battery 13 network connector (RJ-45) 14 modem connector (RJ-11) CAUTION: Do not block, push objects into, or allow dust to accumulate in the cooling vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the About Your Computer 9 computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Before removing or replacing the battery, turn off the computer. Then, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. 10 About Your Computer Wireless Switch and Dell Wi-Fi Catcher Network Locator wireless switch icon Dell Wi-Fi Catcher Network Locator icon Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For more information about the wireless switch and the Wi-Fi Catcher Network Locator, see the Dell Technology Guide on your computer or at support.dell.com. For information about connecting to the Internet, see "Connecting to the Internet" on page 16. About Your Computer 11 12 About Your Computer Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. NOTE: Some devices may not be included if you did not order them. 1 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet. Setting Up Your Computer 13 2 Connect the network cable. 3 Connect USB devices, such as a mouse or keyboard. 4 Connect IEEE 1394 devices, such as a DVD player 14 Setting Up Your Computer 5 Open the computer display and press the power button to turn on the computer. NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer. 6 Connect to the Internet. See "Connecting to the Internet" on page 16 for more information. 4 3 2 1 Internet service wireless router laptop with wireless connection 1 3 5 5 3 2 1 2 4 cable or DSL modem laptop with wired connection Setting Up Your Computer 15 Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions. Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP:
1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard through the Microsoft Windows Start menu Help and Support feature. Microsoft Windows XP Operating System 1 Save and close any open files, and exit any open programs. 2 Click Start Internet Explorer Connect to the Internet. 3 In the next window, click the appropriate option:
If you do not have an ISP, click Choose from a list of Internet service providers (ISPs). If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. If you have a setup CD, click Use the CD I got from an ISP. 16 Setting Up Your Computer 4 Click Next. If you selected Set up my connection manually in step 3, continue to step 5. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP. 5 Click the appropriate option under How do you want to connect to the Internet?, and click Next. 6 Use the setup information provided by your ISP to complete the setup. Microsoft Windows Vista 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button Control Panel 3 Under Network and Internet, click Connect to the Internet. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect:
Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection.
Chose Dial-up if you will use a dial-up modem or ISDN. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Transferring Information to a New Computer Microsoft Windows XP Operating System Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer. Setting Up Your Computer 17 NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries. For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD Next. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settings Next. 4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 18 Setting Up Your Computer 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard applies the collected files and settings to your new computer. 3 On the Finished screen, click Finished, and restart the new computer. Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive Next. Insert the removable media, such as a writable CD, and click OK. 5 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next. 7 Go to the old computer. Setting Up Your Computer 19 To copy data from the old computer:
1 On the old computer, insert the wizard disk, and click Start Run. 2 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Microsoft Windows XP Operating System?). NOTE: Access to the Dell Knowledge Base document may not be available in certain countries. 20 Setting Up Your Computer Microsoft Windows Vista 1 Click the Windows Vista Start button
, and then click Transfer files and settings Start Windows Easy Transfer. In the User Account Control dialog box, click Continue. 2 3 Click Start a new transfer or Continue a transfer in progress. 4 Follow the instructions provided on the screen by the Windows Easy Transfer wizard. Setting Up Your Computer 21 22 Setting Up Your Computer Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start Help and Support and select the option to view information about your computer. Processor Processor type L2 cache Front-side bus frequency Storage Hard drive Intel Core2 Duo processor 6 MB 1067 MHz SATA Second hard drive in media bay (optional) System Information Chipset Data bus width DRAM bus width Processor address bus width Intel 45 Express 64 bit 64 bit 36 bit Flash EPROM SPI 32 Mbit PCI bus (discrete graphics only) x16 PCIe Specifications 23 PC Card CardBus controller PC Card connector Cards supported Ricoh R5C847 one (supports one Type I or Type II card) 3.3 V and 5 V PC Card connector size 80 pins ExpressCard NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards. ExpressCard connector Cards supported ExpressCard slot (supports both USB and PCIe based interfaces) ExpressCard/54 and ExpressCard/34 form factors Secure Digital (SD) Memory Card Reader Cards supported SD, SDIO, SD HC, Mini SD (with adapter) MMC, MMC+, Mini MMC (with adapter) Memory Memory module connector two DIMM slots Memory configurations 512 MB (1 DIMM) 1 GB (1 DIMM or 2 DIMMs) 2 GB (1 DIMM or 2 DIMMs) 4 GB (1 DIMM or 2 DIMMs, Microsoft Windows Vista only) 8 GB (2 DIMMS, Windows Vista only) DDR II 667 MHz and 800 MHz (if supported by chipset and/or processor combinations); non-ECC memory only Memory type 24 Specifications Memory (continued) Minimum memory Maximum memory 512 MB (1 DIMM) 8 GB (Windows Vista only) NOTE: Dual-channel bandwidth operation requires both memory slots to be populated and match in size. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files. Ports and Connectors Audio IEEE 1394a I/O slots microphone connector, stereo headphones/speakers connector 4-pin connector SD multi-card reader supports SD, SDIO, SD-HC, Mini-SD (with adapter) MMC, MMC+, Mini-MMC (with adapter) ExpressCard slot for one 54mm or 34mm card one CardBus/PCMCIA slot integrated smart-card reader Mini-Card support (internal expansion slots) one dedicated Half-Mini-Card slot for wireless local area network (WLAN) one dedicated Full-Mini-Card slot for wireless wide area network (WWAN, Mobile Broadband) one dedicated Full-Mini-Card slot for a wireless personal area network (WPAN, Bluetooth wireless technology, or ultra wideband [UWB]) WWAN or WPAN Full-Mini-Card slot can also be used for the Intel Flash Cache supports E-Family and E-Module components RJ-11 port RJ-45 port Specifications 25 Media bay Modem Network adapter Ports and Connectors (continued) USB, eSATA Video Communications Modem:
Network adapter Wireless three USB 2.0 ports with up to 2 A shared power for external device one USB 2.0/eSATA port with up to 2 A shared power for external device DisplayPort supports HDMI and DVI via dongle internal modem 10/100/1000 Ethernet LAN on system board WLAN Mobile Broadband Bluetooth wireless technology WI-MAX Ultra-Wide Band technology Mobile Broadband Full-Mini-Card GPS Video Mobile Broadband Mini-Card or GPS-only Mini-Card NOTE: Your Dell computer has both integrated and discrete video options. Video type Data bus Video controller Video memory integrated and discrete on system board, hardware accelerated integrated video or PCI-E graphics x16 Intel Extreme (integrated) nVIDIA Quadro NVS 160M (discrete) up to 256 MB (integrated) 256-MB dedicated (discrete) Video output VGA, DisplayPort 26 Specifications Video (continued) External support Audio Audio type Audio codec Stereo conversion Interfaces:
Internal External Speakers VGA DisplayPort DVI (DisplayPort adapter or through E-Port) HDMI (DisplayPort adapter) two-channel high definition audio (Azalia) IDT 92HD71B 24-bit (analog-to-digital and digital-to-analog) internal high definition audio (Azalia) codec external microphone-in connector, stereo headphones/speakers connector two 1-W, 4-ohm speakers Internal speaker amplifier 1 W per channel, 4 ohms Internal microphone single digital microphone Volume controls volume control and mute buttons Display Type (active-matrix TFT) Dimensions Maximum resolutions:
WXGA CCFL WXGA+ WLED WUXGA 2-CCFL Refresh rate Operating angle WXGA, WXGA+, WUXGA 391 mm (15.4 inches), wide aspect
(16:10 ratio) 1280 x 800 with 18-bit color (262 K) 1440 x 900 with 18-bit color (262 K) 1920 x 1200 with 18-bit color (262 K) 60 Hz 0 (closed) to 160 (except when docked) Specifications 27 Display (continued) Viewing angles:
Horizontal Vertical Pixel pitch:
WXGA: 40/40 WXGA+: 55/55 WUXGA: 55/55 WXGA: 15/30 WXGA+: 45/45 WUXGA: 45/45 WXGA: 0.2373 WXGA+: 0.2109 WUXGA: 0.1725 Typical power consumption (panel with backlight):
WXGA: 6.2 W (max.) with no inverter losses WXGA+: 5.8 W (max.) WUXGA: 13.0 W (max.) 83 (U.S. and Canada); 84 (Europe);
87 (Japan) QWERTY/AZERTY/Kanji full sized (19 mm key pitch) Keyboard Number of keys Layout Size Touch Pad X/Y position resolution
(graphics table mode) 240 cpi Size:
Width Height 65.8-mm (2.59-inches) sensor-active area 38.5-mm (1.52-inches) rectangle 28 Specifications Battery Types 4-cell "smart" lithium ion 6-cell "smart" lithium ion 9-cell "smart" lithium ion 12-cell "smart" polymer slice Dimensions, 4-cell lithium-ion batteries:
Depth Height Width Weight 206 mm (8.11 inches) 19.8 mm (0.78 inch) 47.0 mm (1.85 inches) 0.24 kg (0.53 lb) Dimensions, 6-cell lithium-ion batteries:
Depth Height Width Weight 206 mm (8.11 inches) 19.8 mm (0.78 inch) 47.0 mm (1.85 inches) 0.33 kg (0.73 lb) Dimensions, 9-cell lithium-ion batteries:
Depth Height Width Weight 208 mm (8.67 inches) 22.3 mm (0.88 inch) 68.98 mm (2.70 inches) 0.51 kg (1.12 lb) Dimensions, 12-cell polymer slice batteries:
Depth Height Width 14.48 mm (0.57 inch) 217.24 mm (8.55 inches) 322.17 mm (12.68 inches) Battery voltage 11.1 VDC Specifications 29 Battery (continued) Watt hours:
4-cell primary battery 6-cell primary battery 35Whr, 2.6 Ahr 56Whr, 2.6 Ahr 9-cell high capacity battery 85Whr, 2.6 Ahr (battery bay)(optional) NOTE: Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. Charge time (approximate):
Computer off 1 hour or less to 80% capacity Life span (approximate) up to 500 cycles Temperature range:
Operating Storage 0 to 40C (32 to 104F) 10 to 65C (14 to 149F) Coin-cell battery CR-2032 AC Adapter Types Input voltage Frequency Output voltage 65-W travel adapter Input current Output current 90W AC adapter Input current Output current 30 Specifications 65-W travel adapter 90-W AC adapter 130-W Dell adapter PA-4E 100240 VAC 5060 Hz 19.5 VDC 1.5 A 3.34 A 1.5 A 4.62 A AC Adapter (continued) 130W Dell adapter PA-4E Input current Output current Dimensions Height Width Depth Temperature range:
Operating Storage Physical Height Width Depth Weight Environmental Temperature range:
Operating Storage 2.5 A 6.7 A 70.22 mm (2.76 inches) 146.64 mm (5.77 inches) 16.3 mm (0.64 inch) 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) 27 mm (1.06 inches) front 33.3 mm (1.31 inches) back 358 mm (14.1 inches) 244 mm (9.61 inches) 2.57 kg (5.69 lb) with 6-cell battery and optical drive 2.46 kg (5.41 lb) with 6-cell battery and without optical drive 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Relative humidity (maximum):
Operating Storage 10% to 90% (noncondensing) 5% to 95% (noncondensing) Specifications 31 Environmental (continued) Maximum vibration (using a random vibration spectrum that simulates user environment):
Operating Storage 0.66 GRMS 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2 ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2 ms halfsine pulse for storage):
Operating Storage Altitude (maximum):
Operating Storage 143 G 163 G 15.2 to 3048 m (50 to 10,000 ft) 15.2 to 3048 m (50 to 10,000 ft) 32 Specifications Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. Tools Power Lights The two-color power-button lights located on the front and the back left corner of the computer illuminate and blink or remain solid to indicate different states. If the power button lights are:
Power light behavior Indication Off The computer is either turned off or is not receiving power. Steady blue and the computer is not responding The display is connected and probably not powered on. Blinking blue Blinking amber Steady amber The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. If the power lights are blinking amber, The computer is receiving electrical power, a device such as a memory module or graphics card might be malfunctioning or incorrectly installed. There may be a power problem or an internal device malfunction. Troubleshooting 33 Beep Codes Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code consists of repetitive three short beeps. This beep code tells you that the computer encountered a possible motherboard failure. If your computer beeps during start-up:
1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 42). Description Suggested Remedy Code
(repetitive short beeps) 1 2 3 BIOS checksum failure. Possible motherboard failure. No memory modules are detected Contact Dell. 1 If you have two or more memory modules installed, remove the modules, reinstall one module (see your Service Manual at support.dell.com), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. 2 If available, install good memory of the same type into your computer see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. Possible system board failure Contact Dell. 34 Troubleshooting Description Suggested Remedy Code
(repetitive short beeps) 4 5 6 7 RAM Read/Write failure Real-time clock failure. Possible battery failure or motherboard failure. Video BIOS Test Failure CPU-cache test failure 1 Ensure that no special memory module/memory connector placement requirements exist (see your Service Manual at support.dell.com). 2 Verify that the memory modules that you are installing are compatible with your computer
(see your Service Manual at support.dell.com). 3 If the problem persists, contact Dell. 1 Replace the battery (see your Service Manual at support.dell.com). 2 If the problem persists, contact Dell. Contact Dell. Contact Dell. Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A U X I L I A R Y D E V I C E F A I L U R E The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See your Service Manual at support.dell.com for more information. If the problem persists, contact Dell
(see "Contacting Dell" on page 65). B A D C O M M A N D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 65). Troubleshooting 35 C D D R I V E C O N T R O L L E R F A I L U R E The CD drive does not respond to commands from the computer. D A T A E R R O R The hard drive cannot read the data. D E C R E A S I N G A V A I L A B L E M E M O R Y One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. D I S K C : F A I L E D I N I T I A L I Z A T I O N The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). D R I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. E R R O R R E A D I N G P C M C I A C A R D The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see
"Contacting Dell" on page 65). T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? <
> | Do not use these characters in filenames. G A T E A20 F A I L U R E A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. G E N E R A L F A I L U R E The operating system is unable to carry out the command. The message is usually followed by specific informationfor example, Printer out of paper. Take the appropriate action. H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). 36 Troubleshooting H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see the Service Manual), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). H A R D - D I S K D R I V E F A I L U R E The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). H A R D - D I S K D R I V E R E A D F A I L U R E The hard drive may be defective. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). I N S E R T B O O T A B L E M E D I A The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media. I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P P R O G R A M The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. See your Service Manual at support.dell.com for more information. K E Y B O A R D C L O C K L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 42). K E Y B O A R D C O N T R O L L E R F A I L U R E For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 42). K E Y B O A R D D A T A L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 42). Troubleshooting 37 K E Y B O A R D S T U C K K E Y F A I L U R E For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Dell Diagnostics" on page 42). L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I A D I R E C T Dell MediaDirect cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see "Dell Diagnostics" on page 42). M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y A L L O C A T I O N E R R O R The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. M E M O R Y D A T A L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y D O U B L E W O R D L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y O D D/ E V E N L O G I C F A I L U R E A T A D D R E S S, R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y W R I T E / R E A D F A I L U R E A T A D D R E S S, R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. N O B O O T D E V I C E A V A I L A B L E The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. 38 Troubleshooting N O B O O T S E C T O R O N H A R D D R I V E The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 65). N O T I M E R T I C K I N T E R R U P T A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). N O T E N O U G H M E M O R Y O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N You have too many programs open. Close all windows and open the program that you want to use. O P E R A T I N G S YS T E M N O T F O U N D Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see
"Contacting Dell" on page 65). O P T I O N A L R O M B A D C H E C K S U M The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 65). A R E Q U I R E D .DLL F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program. Windows XP:
1 Click Start Control Panel Add or Remove Programs Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. 4 See the program documentation for installation instructions. Windows Vista:
1 Click the Windows Vista Start button Programs and Features. 2 Select the program you want to remove. 3 Click Uninstall. Control Panel Programs 4 See the program documentation for installation instructions. S E C T O R N O T F O U N D The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. Troubleshooting 39 S E E K E R R O R The operating system cannot find a specific track on the hard drive. S H U T D O W N F A I L U R E A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). TI M E- O F - D A Y C L O C K L O S T P O W E R System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 65). TI M E- O F - D A Y C L O C K S T O P P E D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 65). TI M E- O F - D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See your Service Manual at support.dell.com for more information. TI M E R C H I P C O U N T E R 2 F A I L E D A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see
"Dell Diagnostics" on page 42). X : \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y Insert a disk into the drive and try again. W A R N I N G: B A T T E R Y I S C R I T I C A L L Y L O W The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer. System Messages NOTE: If the message you received is not listed in the table, see the documentation for either the operating system or the program that was running when the message appeared. 40 Troubleshooting A L E R T ! P R E V I O U S A T T E M P T S A T B O O T I N G T H I S S YS T E M H A V E F A I L E D A T C H E C K P O I N T [ N N N N ] . F O R H E L P I N R E S O L V I N G T H I S P R O B L E M, P L E A S E N O T E T H I S C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I C A L S U P P O R T The computer failed to complete the start routine three consecutive times for the same error (see
"Contacting Dell" on page 65 for assistance). CMOS C H E C K S U M E R R O R Possible motherboard failure or RTC battery low. Replace battery. See your Service Manual at support.dell.com or see
"Contacting Dell" on page 65 for assistance. CPU F A N F A I L U R E Processor fan failure. Replace processor fan. See your Service Manual at support.dell.com. H A R D - D I S K D R I V E F A I L U R E Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 65 for assistance. H A R D - D I S K D R I V E R E A D F A I L U R E Possible hard drive failure during hard-
drive start test (see "Contacting Dell" on page 65 for assistance). K E Y B O A R D F A I L U R E Keyboard failure or keyboard cable loose. N O B O O T D E V I C E A V A I L A B L E No bootable partition on hard drive, or the hard drive cable is loose, or no bootable device exists.
If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device.
Enter system setup and ensure that the boot sequence information is correct see your Service Manual at support.dell.com). N O T I M E R T I C K I N T E R R U P T A chip on the system board might be malfunctioning or motherboard failure (see "Contacting Dell" on page 65 for assistance). USB O V E R C U R R E N T E R R O R Disconnect the USB device. Use external power source for the USB device. NOTICE - H A R D D R I V E S E L F M O N I T O R I N G S Y S T E M H A S R E P O R T E D T H A T A P A R A M E T E R H A S E X C E E D E D I T S N O R M A L O P E R A T I N G R A N G E . D E L L R E C O M M E N D S T H A T Y O U B A C K U P Y O U R D A T A R E G U L A R L Y. A P A R A M E T E R O U T O F R A N G E M A Y O R M A Y N O T I N D I C A T E A P O T E N T I A L H A R D D R I V E P R O B L E M S.M.A.R.T error, possible hard drive failure. This feature can be enabled or disabled in BIOS setup. Troubleshooting 41 Troubleshooting Software and Hardware Problems If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter:
Windows XP:
1 Click Start Help and Support. 2 Type hardware troubleshooter in the search field and press
<Enter> to start the search. 3 In the Fix a Problem section, click Hardware Troubleshooter. In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps. Windows Vista:
1 Click the Windows Vista Start button 2 Type hardware troubleshooter in the search field and press
, and click Help and Support.
<Enter> to start the search. 3 In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 46) and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer. 42 Troubleshooting See your Service Manual at support.dell.com to review your computers configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 65. 1 Ensure that the computer is connected to an electrical outlet that is known to be working properly. 2 Turn on (or restart) your computer. 3 When the DELL logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, and then shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press
<Enter>. Troubleshooting 43 4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 5 Type 1 to start the CD menu and press <Enter> to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen. Troubleshooting Tips Follow these tips when troubleshooting your computer:
If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com).
If a device does not work, ensure that the device is properly connected.
If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s).
If an error message occurs in a program, see the program documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer. I F T H E P O W E R L I G H T I S O F F The computer is either turned off or is not receiving power.
Reseat the power cable in the power connector on the back of the computer and the electrical outlet.
Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly. 44 Troubleshooting
Ensure that any power strips being used are plugged into an electrical outlet and are turned on.
Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S B L U E A N D T H E C O M P U T E R I S N O T R E S P O N D I N G
Ensure that the display is connected and powered on.
If the display is connected and powered on, see "Beep Codes" on page 34. I F T H E P O W E R L I G H T I S B L I N K I N G B L U E The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. I F T H E P O W E R L I G H T I S B L I N K I N G A M B E R The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed.
Remove and then reinstall all memory modules (see your Service Manual at support.dell.com).
Remove and then reinstall any expansion cards, including graphics cards
(see your Service Manual at support.dell.com). I F T H E P O W E R L I G H T I S S T E A D Y A M B E R There is a power problem, a device may be malfunctioning or incorrectly installed.
Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com).
Ensure that the main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com). E L I M I N A T E I N T E R F E R E N C E Some possible causes of interference are:
Power, keyboard, and mouse extension cables
Too many devices connected to the same power strip
Multiple power strips connected to the same electrical outlet Troubleshooting 45 Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer. I F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E
Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
See the software documentation for minimum memory requirements. If necessary, install additional memory (see your Service Manual at support.dell.com).
Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory.
Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S
Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory.
Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com).
Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 24.
Run the Dell Diagnostics (see "Dell Diagnostics" on page 42). Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer. The computer does not start up E N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L O U T L E T 46 Troubleshooting The computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown. TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. A program stops responding E N D T H E P R O G R A M 1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager. 2 Click the Applications tab. 3 Click to select the program that is no longer responding, and click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft Windows operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click Start All Programs Accessories Program Compatibility Wizard Next. 2 Follow the instructions on the screen. Windows Vista:
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. Control Panel Programs Use an older program 1 Click Start with this version of Windows. Troubleshooting 47 2 In the Welcome screen, click Next. 3 Follow the instructions on the screen. A solid blue screen appears TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. Other software problems C H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
Ensure that the program is compatible with the operating system installed on your computer.
Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
Ensure that the program is installed and configured properly.
Verify that the device drivers do not conflict with the program.
If necessary, uninstall and then reinstall the program. B A C K U P Y O U R F I L E S I M M E D I A T E L Y
Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs
Save and close any open files or programs and shut down your computer through the Start menu Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. 48 Troubleshooting Dell Support Utility The Dell Support Utility is installed on your computer and available from the Dell Support,
, icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment. Accessing the Dell Support Utility Access the Dell Support Utility from the Start menu. icon on the taskbar or from the If the Dell Support icon does not appear in your taskbar:
1 Click Start All Programs Dell Support Dell Support Settings. 2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment. The click, or right-click the icon. icon in the taskbar functions differently when you click, double-
Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks:
Check your computing environment.
View the Dell Support Utility settings.
Access the help file for the Dell Support Utility.
View frequently asked questions.
Learn more about the Dell Support Utility.
Turn off the Dell Support Utility. Double-Clicking the Dell Support Icon Double-click the view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. icon to manually check your computing environment, For more information about the Dell Support Utility, click the question mark
(?) at the top of the Dell Support screen. Troubleshooting 49 50 Troubleshooting Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Windows XP:
1 Click Start Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 52). Reinstalling Software 51 Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. Returning to a Previous Device Driver Version Windows XP:
1 Click Start My Computer Properties Hardware Device Manager. 2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tab Roll Back Driver. Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your Operating System" on page 54) to return your computer to the operating state that existed before you installed the new driver. Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 54) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use the Drivers and Utilities media, go to step 2. If not, go to step 5. 52 Reinstalling Software 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file. 3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device. A message stating that the Resource media is detecting hardware in your computer appears. The drivers that are used by your computer are automatically displayed in the My DriversThe ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. Reinstalling Software 53 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab Update Driver Browse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver OK Next. 8 Click Finish and restart your computer. Restoring Your Operating System You can restore your operating system in the following ways:
Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.
Dell Factory Image Restore (Microsoft Windows Vista only) returns your hard drive to the operating state it was in when you purchased the computer. Both permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.
If you received Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive. Use the media only if System Restore did not resolve your operating system problem. Using Microsoft Windows System Restore The Windows operating systems provide a System Restore option that allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. 54 Reinstalling Software NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Starting System Restore Windows XP:
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start All Programs Accessories System Tools System Restore. 2 Click either Restore my computer to an earlier time or Create a restore point. 3 Click Next and follow the remaining on-screen prompts. Windows Vista:
1 Click Start
. 2 In the Start Search box, type System Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore. (See "Undoing the Last System Restore" on page 55.) Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Windows XP:
1 Click Start All Programs Accessories System Tools System Restore. 2 Click Undo my last restoration and click Next. Reinstalling Software 55 Windows Vista:
1 Click Start
. 2 In the Start Search box, type System Restore and press <Enter>. 3 Click Undo my last restoration and click Next. Enabling System Restore NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP. If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:
1 Click Start Control Panel Performance and Maintenance System. 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked. Using Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use or Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore (Microsoft Windows Vista only) as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Dell Factory Image Restore. Starting Dell Factory Image Restore 1 Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. 56 Reinstalling Software 3 In the System Recovery Options window, select a keyboard layout and click Next. 4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the user name field, then click OK. 5 Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears. 6 On the Dell Factory Restore Image welcome screen, click Next. The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take 5 or more minutes to complete. 8 Click Finish to restart the computer. Using the Operating System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Returning to a Previous Device Driver Version" on page 52. If Device Driver Rollback does not resolve the problem, then use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft Windows System Restore" on page 54. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. Reinstalling Software 57 To reinstall Windows, you need the Dell Operating System media and the Dell Drivers and Utilities media. NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer. Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. 1 Save and close any open files and exit any open programs. 2 3 Insert the Operating System disc. If the Install Windows message appears, click Exit. 4 Restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. 6 Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation. 58 Reinstalling Software Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1 See "Troubleshooting Tips" on page 44 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 42 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 64. 4 Use Dell's extensive suite of online services available at Dell Support
(support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 60 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 65. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 60. Getting Help 59 NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 62, and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Online Services You can learn about Dell products and services on the following websites:
www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) 60 Getting Help
Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only)
Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 65. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 65. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 65. Getting Help 61 Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 65. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 65. Include a copy of the invoice and a letter describing the reason for the return. 2 3 Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 64), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 65). Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for credit. 4 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). 62 Getting Help Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 64). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in the documentation that shipped with your computer. Getting Help 63 Diagnostics Checklist Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
64 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Visit support.dell.com, and verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 2 Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need. 3 Choose the method of contacting Dell that is convenient for you. Getting Help 65 66 Getting Help Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Contents Service Tag/Express Service Code
Use the Service Tag to identify your The Service Tag/Express Service Code is located on your computer. computer when you use support.dell.com or contact support.
Enter the Express Service Code to direct your call when contacting support NOTE: Your Service Tag/Express Service Code is located on your computer. Drivers and Utilities Media
A diagnostic program for your computer The Drivers and Utilities media is a CD or DVD that may have shipped with your computer.
Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com.
Notebook System Software (NSS)
Readme files NOTE: Readme files may be included on your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Operating System Media Reinstall your operating system The Operating System media is a CD or DVD that may have shipped with your computer. Finding Information 67 Document/Media/Label Contents Safety, Regulatory, Warranty, and Support Documentation This type of information may have shipped with your computer or is available online.
Warranty information
Terms and Conditions (U.S. only)
Safety instructions
Regulatory information
Ergonomics information Service Manual The Service Manual for your computer can be found at support.dell.com.
End User License Agreement
How to remove and replace parts
How to configure system settings
How to troubleshoot and solve problems Dell Technology Guide
About your operating system
Using and maintaining devices
Understanding technologies such as RAID, Internet, Bluetooth wireless technology, e-mail, networking, and more.
Provides your operating system product key. The Dell Technology Guide is available on your hard drive and at support.dell.com. Microsoft Windows License Label Your Microsoft Windows License is located on your computer. 68 Finding Information Index B back view, 9 beep codes, 34 C computer specifications, 23 connecting AC adapter, 13 IEEE 1394 devices, 14 Internet, 16 network, 15 network cable, 14 USB devices, 14 contacting Dell, 59, 65 D Dell contacting, 59, 65 Factory Image Restore, 56 software updates, 49 Support Utility, 49 Dell (continued) technical support and customer service, 60 Technical Update Service, 48 Dell Diagnostics, 42 starting from the Drivers and Utilities media, 43 starting from your hard drive, 43 Dell Factory Image Restore, 56 Dell Technology Guide, 68 DellConnect, 60 diagnostics beep codes, 34 Dell, 42 power lights, 33 documentation, 67 Dell Technology Guide, 68 Service Manual, 68 drivers, 51 Drivers and Utilities media, 67 identifying, 51 reinstalling, 52 returning to a previous version, 52 Drivers and Utilities media, 52, 67 Dell Diagnostics, 42 Index 69 E N ergonomics information, 68 networks error messages beep codes, 34 power lights, 33 Express Service Code, 67 connecting, 15 overview, 15 Wi-Fi Catcher network locator, 11 wireless switch, 11 Notebook System Software, 67 F Factory Image Restore, 56 O Files and Settings Transfer Wizard, 17 finding information, 67 front view, 7 I Internet connecting, 16 setting up, 16 Wi-Fi Catcher network locator, 11 wireless switch, 11 M media Drivers and Utilities, 67 operating system, 67 memory troubleshooting, 46 70 Index operating system Dell Factory Image Restore, 56 media, 57, 67 product key, 68 reinstalling, 67 System Restore, 54 P phone numbers, 65 power power light conditions, 44 troubleshooting, 44 problems restore to previous state, 54 R reinstalling drivers and utilities, 52 software, 51 S S.M.A.R.T, 41 Service Manual, 68 Service Tag, 67 setup computer, 13 Internet, 16 quick setup, 13 software problems, 47 reinstalling, 51 troubleshooting, 47-48 updates, 48 specifications, 23 support, 59 troubleshooting (continued) error messages, 35 memory, 46 power, 44 power light conditions, 44 power lights, 33 program crashes, 46 programs and Windows compatibility, 47 restore to previous state, 54 software, 46-48 tips, 44 U updates software and hardware, 48 contacting Dell, 65 DellConnect, 60 online services, 60 regional, 60 technical support and customer service, 60 System Restore, 54 enabling, 56 V view back, 9 front, 7 W T transferring information to a new computer, 17 troubleshooting, 33, 68 blue screen, 48 computer not responding, 46 Dell Diagnostics, 42 Windows License label, 68 Windows Vista Dell Factory Image Restore, 56 Device Driver Rollback, 52 Program Compatibility wizard, 47 reinstalling, 67 Index 71 Windows Vista (continued) returning to a previous device driver version, 52 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings Transfer Wizard, 17 reinstalling, 67 returning to a previous device driver version, 52 setting up Internet connection, 16 System Restore, 54 wizards Files and Settings Transfer Wizard, 17 Program Compatibility wizard, 47 72 Index
various | User Manual 8 | Users Manual | 829.34 KiB |
FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\title.fm D E L L C O N F I D E N T I A L P R E L I M I N A RY 6/ 3 / 0 8 F O R P R O O F O N LY Template Last Updated -3/20/2007 Dell Precision M6400 Setup and Quick Reference Guide This guide provides a features overview, specifications, and quick setup, software, and troubleshooting information for your computer. For more information about your operating system, devices, and technologies, see the DellTechnology Guide at support.dell.com. Model PP08X w w w . d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell n Series computer, any references in this document to Microsoft Windows operating systems are not applicable. Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. ____________________ Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Dell Precision, the YOURS IS HERE logo, Wi-Fi Catcher, DellConnect, ExpressCharge, and TravelLite are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Intel, and Core are registered trademarks of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; TouchStrip is a trademark of UPEK, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP08X June 2008 P/N D446C Rev. A00 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\bookTOC.fm Contents 1 About Your Computer . . . . . . . . . . . . . . . . . 7 Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7 Back View . . . . . . . . . . . . . . . . . . . . . . . . . 8 Battery Removal . . . . . . . . . . . . . . . . . . . . . . 9 Wireless Switch and Dell Wi-Fi Catcher Network Locator . . . . . . . . . . . . . . . . . . . . . 10 2 Setting Up Your Computer . . . . . . . . . . . . 11 Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 11 Connecting to the Internet . . . . . . . . . . . . . . . . Setting Up Your Internet Connection . . . . . . . . Transferring Information to a New Computer . . . . . . Microsoft Windows Vista Operating System . . Microsoft Windows XP . . . . . . . . . . . . . . 14 14 15 15 15 3 Specifications . . . . . . . . . . . . . . . . . . . . . 19 4 Troubleshooting Tips . . . . . . . . . . . . . . . . 27 Using the Hardware Troubleshooter . . . . . . . . . . 27 Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Contents 3 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\bookTOC.fm Power Problems . . . . . . . . . . . . . . . . . . . Memory Problems . . . . . . . . . . . . . . . . . . Lockups and Software Problems . . . . . . . . . . Dell Technical Update Service. . . . . . . . . . . . Dell Support Utility . . . . . . . . . . . . . . . . . . Dell Diagnostics . . . . . . . . . . . . . . . . . . . 27 29 29 31 31 31 5 Reinstalling Software . . . . . . . . . . . . . . . 33 Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . Identifying Drivers . . . . . . . . . . . . . . . . . . Reinstalling Drivers and Utilities. . . . . . . . . . . Restoring Your Operating System . . . . . . . . . . . . . Using Microsoft Windows System Restore . . . Using Dell Factory Image Restore . . . . . . . . . . Using the Dell Operating System Media. . . . . . 33 33 34 36 36 38 39 6 Finding Information . . . . . . . . . . . . . . . . . 41 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 43 Obtaining Assistance . . . . . . . . . . . . . . . . . . . Technical Support and Customer Service . . . . . . DellConnect . . . . . . . . . . . . . . . . . . . . Online Services . . . . . . . . . . . . . . . . . . . AutoTech Service . . . . . . . . . . . . . . . . . . Automated Order-Status Service . . . . . . . . . . 43 44 44 44 45 45 Problems With Your Order . . . . . . . . . . . . . . . . 45 Product Information . . . . . . . . . . . . . . . . . . . . 46 4 Contents FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\bookTOC.fm Returning Items for Warranty Repair or Credit . . . . . 46 Before You Call . . . . . . . . . . . . . . . . . . . . . 46 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 49 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Contents 5 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\bookTOC.fm 6 Contents About Your Computer Front View 20 19 18 18 17 17 16 15 14 13 2 1 2 3 4 5 6 6 7 8 9 10 11 12 1 3 5 camera and microphone device status lights keyboard status lights 2 4 6 display latch (2) device status lights keyboard D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 About Your Computer 7 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\about.fm Dell Control Point (DCP) button USB connectors (2) 7 9 11 display port 13 smart card reader power button video connector network connector (RJ-45) 8 10 12 14 wireless switch and Wi-Fi Catcher 15 palm rest touch pad 17 19 touch pad buttons (3) Back View 16 18 20 network locator button track stick buttons (3) display latch release speaker (2) 9 8 7 6 5 4 3 2 1 D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 8 About Your Computer FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\about.fm 1 media bay 3 5 7 9 8-in-1 card reader slot audio connectors (2) security cable slot air vents (2) 2 4 6 8 ExpressCard slot eSATA/USB connector IEEE 1394 connector AC adapter connector CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. CAUTION: Before removing or replacing the battery, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer. D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY About Your Computer 9 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\about.fm Wireless Switch and Dell Wi-Fi Catcher Network Locator wireless switch icon Dell Wi-Fi Catcher Network Locator icon Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 14. D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 10 About Your Computer 3 Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. NOTE: Some devices may not be included if you did not order them. 1 Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet. 2 Connect the network cable. D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 Setting Up Your Computer 11 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\setting.fm 3 Connect USB devices, such as a mouse or keyboard. 4 Connect IEEE 1394 devices, such as a DVD player. 5 Open the computer display and press the power button to turn on the computer. D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 12 Setting Up Your Computer FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\setting.fm NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer. 6 Connect to the Internet. See "Connecting to the Internet" on page 14 for more information. 4 3 2 1 5 3 2 1 1 3 5 Internet service wireless router laptop with wireless connection 2 4 cable or DSL modem laptop with wired connection D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Setting Up Your Computer 13 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\setting.fm Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions. Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP:
1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft Windows desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard. 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button Control Panel 3 Under Network and Internet, click Connect to the Internet. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect:
Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. Chose Dial-up if you will use a dial-up modem or ISDN. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 14 Setting Up Your Computer FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\setting.fm 5 Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Transferring Information to a New Computer Microsoft Windows Vista Operating System 1 Click the Windows Vista Start button
, and then click Transfer files and settings Start Windows Easy Transfer. In the User Account Control dialog box, click Continue. 2 3 Click Start a new transfer or Continue a transfer in progress. 4 Follow the instructions provided on the screen by the Windows Easy Transfer wizard. Microsoft Windows XP Windows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer. NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries. For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Setting Up Your Computer 15 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\setting.fm 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD Next. 5 When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time. To copy data from the old computer:
1 On the old computer, insert the Windows XP Operating System media. 2 On the Welcome to Microsoft Windows XP screen, click Perform additional tasks. 3 Under What do you want to do?, click Transfer files and settings Next. 4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard applies the collected files and settings to your new computer. 3 On the Finished screen, click Finished, and restart the new computer. Running the Files and Settings Transfer Wizard Without the Operating System Media To run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 16 Setting Up Your Computer FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\setting.fm To create a wizard disk, use your new computer with Windows XP and perform the following steps:
1 Open the Files and Settings Transfer Wizard: click Start All Programs Accessories System Tools Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next. 3 On the Which computer is this? screen, click New Computer Next. 4 On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive Next. Insert the removable media, such as a writable CD, and click OK. 5 6 When the disk creation completes and the Now go to your old computer message appears, do not click Next. 7 Go to the old computer. To copy data from the old computer:
1 On the old computer, insert the wizard disk, and click Start Run. 2 In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK. 3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this? screen, click Old Computer Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish. To transfer data to the new computer:
1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen. D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Setting Up Your Computer 17 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\setting.fm The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell Computer Using the Microsoft Windows XP Operating System?). NOTE: Access to the Dell Knowledge Base document may not be available in certain countries. D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 18 Setting Up Your Computer FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\specs.fm Specifications 3 NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start Help and Support and select the option to view information about your computer. Processor Processor type L1 cache L2 cache External bus frequency System Information Chipset Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI bus PC Card CardBus controller PC Card connector Cards supported PC Card connector size Intel Core2 Duo, Core2 Extreme, Core2 Quad processors 1067 MHz Intel Eaglelake chipset 64 bits dual-channel (2) 64-bit busses 36 bits one (supports one Type I or Type II card) 3.3 V and 5 V 80 pins D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Specifications 19 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\specs.fm PCI-E Card Flash Card Module (FCM) Memory Memory module connector Memory module capacities Memory type Minimum memory Maximum memory Smart Card Read/write capabilities Cards supported Program technology supported Interface speed EMV level WHQL certification Compatibility Insert/eject cycles Ports and Connectors Audio Mini-Card Network adapter USB Memory card reader four user-accessible SODIMM sockets 1 GB, 2 GB, 4-GB capable DDR3 SODIMM at 800 MHz, 1067 MHz 1 GB 16 GB reads and writes to all ISO 7816 1/2/3/4 microprocessor cards (T=0, T=1) 3 V and 5 V Java cards 9600115,200 BPS level 1 certified PC/SC certified for up to xxxxx cycles microphone connector, stereo headphone/speakers connector two Type IIIA Mini-Card slots RJ-45 port three 4-pin USB 2.0-compliant connectors, one eSATA/USB 2.0-compliant connector 8 - 1 memory card reader supporting:
SD, SDIO, MMC, XD, MS, MS-Pro, Mini-MMC, MMC+, Hi-density SD, Hi-capacity SD card types D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 20 Specifications FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\specs.fm Ports and Connectors (continued) Compact Flash adapter CardBus/PCIMIA slot Video IEEE 1394 Docking Communications Network adapter Wireless Video Video type:
Data bus Video controller Video memory Audio Audio type Audio controller Stereo conversion Interfaces:
Internal External Speakers Internal speaker amplifier Volume controls PCMCIA or ExpressCard (34-mm and 54-mm PCIe and USB based ExpressCards) Supports Type I/II cards 15-hole connector 6-pin E-Family docking connector 10/100/1000 Ethernet LAN internal WLAN, WWAN, and WPAN
(UWB and Bluetooth) wireless support (if optional cards are purchased) up to 1 GB two-channel high definition audio Azalia Codec microphone-in connector, stereo headphones/external speakers connector 2x2W, 4W total volume up, down, and mute buttons D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Specifications 21 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\specs.fm Display Type Active area (X/Y) Dimensions:
Height Width Diagonal Operating angle Viewing angles:
WUXGA Horizontal WUXGA Vertical WXGA+ Horizontal WXGA+ Vertical Pixel pitch:
WUXGA WXGA+
Power Consumption (panel with backlight) (typical):
WUXGA WXGA+
Keyboard Number of keys Layout Touch Pad X/Y position resolution
(graphics table mode) Size:
17 inch, WXGA+ LCD, 17 inch, WUXGA, LCD or LED 16:10 aspect ratio xx mm (xx inches) xx mm (xx inches) xx mm (xx inches) 0 (closed) to 180 QWERTY/AZERTY/Kanji xx cpi D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 22 Specifications FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\specs.fm Touch Pad Width Height Track Stick X/Y position resolution
(graphics table mode) Size Battery Type Dimensions:
9-cell lithium-ion batteries:
Depth Height Weight Voltage Charge time (approximate):
Computer off Operating time Life span (approximate) Temperature range:
Operating Storage Coin-cell battery xx-mm (xx-inch) sensor-active area xx-mm (xx-inch) rectangle xx count/sec @ 100 gf protrudes 0.5 mm higher than surrounding keycaps 9-cell "smart" lithium ion (85 WHr) xx mm (xx inches) xx mm (xx1 inch) xx kg (1.12 lb) xx VDC for standard 9-cell battery:
approximately 1 hour to 80% capacity Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. 300 charge/discharge cycles 0 to 35C (32 to 95F) 40 to 60C (40 to 140F) CR-2032 D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Specifications 23 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\specs.fm AC Adapter Input voltage Input current (maximum) Input frequency Output current Output power Rated output voltage Dimensions:
Height Width Depth Temperature range:
Operating Storage 100240 VAC 1.5 A 5060 Hz xx A (maximum at 4-second pulse);
xx A (continuous) 210 W or higher xx+/1.0 VDC xx mm (xx inches) xx mm (xx inches) xx mm (xx inches) 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Fingerprint Reader (Optional) Type Physical Height Width Depth Weight (with 9-cell battery and CD drive) Environmental Temperature range:
Operating Storage 38.5 mm (1.52 inches) back 393 mm (15.5 inches) 280.5 mm (11.04 inches) 3.6 kg (7.9 lbs) 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 24 Specifications FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\specs.fm Environmental (continued) Relative humidity (maximum):
Operating Storage 10% to 90% (noncondensing) 5% to 95% (noncondensing) Maximum vibration (using a random-vibration spectrum that simulates user environment):
Operating Storage 0.66 Grms (2-600 Hz) 1.30 Grms (2-600 Hz) Maximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):
Operating Storage Altitude (maximum):
Operating Storage Airborne contaminant level Camera (Optional) Resolution:
Still Video Camera activation 142 G (2ms) 162 G (2ms) 15.2 to 3048 m (50 to 10,000 ft) 15.2 to 10,668 m (50 to 35,000 ft) G2 or lower as defined by ANSI/ISA-S71.04-1985 2 megapixel D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Specifications 25 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\specs.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 26 Specifications 4 Troubleshooting Tips CAUTION: Always unplug your computer from the electrical outlet before opening the cover. NOTE: For detailed troubleshooting information, including responding to system messages, see your Service Manual on support.dell.com. Using the Hardware Troubleshooter 1 Click the Windows Vista Start button 2 Type hardware troubleshooter in the search field and press
, and click Help and Support. 3
<Enter> to start the search. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Tips If a device does not work, ensure that the device is properly connected. If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed. If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s). If an error message occurs in a program, see the program documentation. Power Problems CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance. IF T H E P O W ER L I G H T I S O F F The computer is either turned off or is not receiving power. Reseat the power cable in the power connector on the back of the computer and the electrical outlet. D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Template Last Updated - 2/7/2007 Troubleshooting Tips 27 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\trouble.fm Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly. Ensure that any power strips being used are plugged into an electrical outlet and are turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Ensure that the main power cable and front panel cable are securely connected to the system board. I F T H E P O WE R L I G H T I S B L U E A N D T H E C O M PU T ER I S NO T R ES P O N D I N G Ensure that the display is connected and powered on. If the display is connected and powered on, see in your Service Manual on support.dell.com. I F T H E P O WE R L I G H T I S B L I N K I N G B L U E The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. I F T H E P O WE R L I G H T I S B L I N K I N G A MB E R The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed. Remove and then reinstall all memory modules. Remove and then reinstall any expansion cards, including graphics cards. I F T H E P O WE R L I G H T I S S T E A D Y A M B E R There is a power problem, a device may be malfunctioning or incorrectly installed. Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com). Ensure that the main power cable and the front panel cable are securely connected to the system board connector. E L I M I N A T E I N TE R F E R E N CE Some possible causes of interference are:
Power, keyboard, and mouse extension cables Too many devices connected to the same power strip Multiple power strips connected to the same electrical outlet D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 28 Troubleshooting Tips FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\trouble.fm Memory Problems CAUTION: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see www.dell.com/regulatory_compliance. IF YO U R E CE I VE A N I N S U F F I C I E N T ME M O R Y M E S S A G E Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory. Reseat the memory modules to ensure that your computer is successfully communicating with the memory. Run the Dell Diagnostics (see "Dell Diagnostics" on page 31). IF YO U E X PE R I E N C E O T H E R M E M O RY P R O B L E M S Reseat the memory modules to ensure that your computer is successfully communicating with the memory. Ensure that you are following the memory installation guidelines. Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Specifications" on page 19. Run the Dell Diagnostics (see "Dell Diagnostics" on page 31). Lockups and Software Problems NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. The computer does not start up E N SU R E T H A T T H E P O WE R C A B L E I S F I R M L Y CO N N EC T E D T O T H E C O M PU T E R A N D T O T H E E L E C T RI CA L O U T L E T A program stops responding E N D T H E P R O G R A M 1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab. D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Troubleshooting Tips 29 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\trouble.fm 2 Click to select the program that is no longer responding, and click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. C H E C K T H E SO FT WAR E D O C U ME N T A T I O N If necessary, uninstall and then reinstall the program. A program is designed for an earlier Microsoft Windows operating system R U N T H E P RO GRA M CO M P A T I B I L I T Y W I Z A RD 1 Click Start Control Panel Programs Use an older program with this version of Windows. In the welcome screen, click Next. 2 3 Follow the instructions on the screen. A solid blue screen appears TU RN T H E CO M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 6 seconds (until the computer turns off), and then restart your computer. Other software problems C H E C K T H E SO FT WAR E D O C U ME N T A T I O N O R C O N T A C T T H E S O F T W A RE M A NU F A C T U RE R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 30 Troubleshooting Tips FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\trouble.fm Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Dell Support Utility The Dell Support Utility provides self-support information, software updates, and health scans of your computing environment. Access the Dell Support Utility from the If the Dell Support icon does not appear in your taskbar:
icon on the taskbar, or from the Start menu. 1 Click Start All Programs Dell Support Dell Support Settings. 2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. For more information about the Dell Support Utility, click the question mark
(?) at the top of the Dell Support screen. Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. Starting the Dell Diagnostics From Your Hard Drive 1 Ensure that the computer is connected to a working electrical outlet. 2 Turn on (or restart) your computer. 3 When the DELL logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, and then shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. 4 Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen. D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Troubleshooting Tips 31 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\trouble.fm Starting the Dell Diagnostics From the Dell Drivers and Utilities Media NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer. 1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press
<Enter>. 4 Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 5 Type 1 to start the CD menu and press <Enter> to proceed. 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer. 7 When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 32 Troubleshooting Tips 5 Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Windows XP:
1 Click Start Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click 3 System. In the System Properties window, click the Hardware tab, and click Device Manager. Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon. If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 34). Reinstalling Software 33 Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell computers. If you install drivers obtained from other sources, your computer might not work correctly. Returning to a Previous Device Driver Version Windows XP:
1 Click Start My Computer Properties Hardware Device Manager. 2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tab Roll Back Driver. Windows Vista:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. 3 Right-click the device for which the new driver was installed and click Properties. 4 Click the Drivers tab Roll Back Driver. If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your Operating System" on page 36) to return your computer to the operating state that existed before you installed the new driver. Using the Drivers and Utilities Media If using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 36) does not resolve the problem, reinstall the driver from your Drivers and Utilities media. 1 With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use the Drivers and Utilities media, go to step 2. If not, go to step 5. 34 Reinstalling Software 2 When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file. 3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device. A message stating that the Resource media is detecting hardware in your computer appears. The drivers that are used by your computer are automatically displayed in the My DriversThe ResourceCD has identified these components in your system window. 6 Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section:
1 Click the Windows Vista Start button 2 Click Properties Device Manager.
, and right-click Computer. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager. Reinstalling Software 35 3 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 4 Double-click the name of the device for which you are installing the driver. 5 Click the Driver tab Update Driver Browse my computer for driver software. 6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver OK Next. 8 Click Finish and restart your computer. Restoring Your Operating System You can restore your operating system in the following ways:
Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. Both permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. If you received a Dell Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. Using Microsoft Windows System Restore The Windows operating systems provide a System Restore option that allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. 36 Reinstalling Software NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your computer to the Windows Classic view. Starting System Restore Windows XP:
NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start All Programs Accessories System Tools System Restore. 2 Click either Restore my computer to an earlier time or Create a restore point. 3 Click Next and follow the remaining on-screen prompts. Windows Vista:
1 Click Start 2
. In the Start Search box, type System Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 3 Click Next and follow the remaining prompts on the screen. In the event that System Restore did not resolve the issue, you may undo the last system restore. See "Undoing the Last System Restore" on page 37. Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Windows XP:
1 Click Start All Programs Accessories System Tools System Restore. 2 Click Undo my last restoration and click Next. Reinstalling Software 37 Windows Vista:
1 Click Start 2 3 Click Undo my last restoration and click Next. In the Start Search box, type System Restore and press <Enter>. Enabling System Restore NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP. If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:
1 Click Start Control Panel Performance and Maintenance System. 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked. Using Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore (Windows Vista) only as the last method to restore your operating system. This option restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Dell Factory Image Restore. Dell Factory Image Restore 1 Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. 38 Reinstalling Software 3 In the System Recovery Options window, select a keyboard layout and click Next. 4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the user name field, then click OK. 5 Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears. 6 On the Dell Factory Restore Image welcome screen, click Next. The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. 7 Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take 5 or more minutes to complete. 8 Click Finish to restart the computer. Using the Dell Operating System Media Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Returning to a Previous Device Driver Version" on page 34. If Device Driver Rollback does not resolve the problem, then use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft Windows System Restore" on page 36. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the Dell Operating System media and the Dell Drivers and Utilities media. Reinstalling Software 39 NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer. Reinstalling Windows The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. 1 Save and close any open files and exit any open programs. 2 3 4 Restart the computer. Insert the Operating System media. If the Install Windows message appears, click Exit. When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. 6 Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation. 40 Reinstalling Software FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\findinfo.fm Finding Information 6 NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Service Tag/Express Service Code The Service Tag/Express Service Code is located on your computer. Drivers and Utilities Media The Drivers and Utilities media is a CD or DVD that may have shipped with your computer. Operating System Media The Operating System media is a CD or DVD that may have shipped with your computer. Safety, Regulatory, Warranty, and Support Documentation This type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on www.dell.com at the following location:
www.dell.com/regulatory_compliance. Contents Use the Service Tag to identify your computer when you use support.dell.com or contact support. Enter the Express Service Code to direct your call when contacting support NOTE: Your Service Tag/Express Service Code is located on your computer. A diagnostic program for your computer Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com. Reinstall your operating system Warranty information Terms and Conditions (U.S. only) Safety instructions Regulatory information Ergonomics information End User License Agreement D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Finding Information 41 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\findinfo.fm Document/Media/Label Service Manual The Service Manual for your computer can be found at support.dell.com. Dell Technology Guide The Dell Technology Guide is available at support.dell.com. Microsoft Windows License Label Your Microsoft Windows License is located on your computer. Contents How to remove and replace parts How to configure system settings How to troubleshoot and solve problems About your operating system Using and maintaining devices Understanding technologies such as RAID, Internet, Bluetooth wireless technology, e-mail, networking, and more. Provides your operating system product key. D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 42 Finding Information FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\help.fm Getting Help Obtaining Assistance 7 CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1 See "Tips" on page 27 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 31 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 48. 4 Use Dell's extensive suite of online services available at Dell Support 5
(support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 44 for a more extensive list of Dell Support online. If the preceding steps have not resolved the problem, see "Contacting Dell" on page 49. NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 44. D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Getting Help 43 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\help.fm NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 46, and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Online Services You can learn about Dell products and services at the following websites:
www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites:
support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 44 Getting Help FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\help.fm Dell Support e-mail addresses:
mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) Dell Marketing and Sales e-mail addresses:
apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) Anonymous file transfer protocol (FTP):
ftp.dell.com log in as user anonymous, and use your e-mail address as your password AutoTech Service Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 49. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 49. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 49. D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Getting Help 45 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\help.fm Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 49. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 49. Include a copy of the invoice and a letter describing the reason for the return. Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist"
on page 48), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 49). Include any accessories that belong with the item(s) being returned
(power cables, software floppy disks, guides, and so on) if the return is for credit. 2 3 4 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 46 Getting Help FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\help.fm Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 48). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in the documentation that shipped with your computer. D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Getting Help 47 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\help.fm Diagnostics Checklist Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 48 Getting Help FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\help.fm Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Visit support.dell.com, and verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 2 Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need. 3 Choose the method of contacting Dell that is convenient for you. D E LL CO N F I D E N T IA L P R E L I M I N A RY 6 / 3 / 08 - F O R PR O O F O N LY Getting Help 49 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\help.fm D E L L C O N F ID E N T IA L P R E L IM I N A RY 6 / 3 /0 8 - FO R P R O O F O N LY 50 Getting Help FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\bookIX.fm Index B battery removal, 9 C connecting AC adapter, 11 IEEE 1394 devices, 12 Internet, 14 network, 13 network cable, 11 USB devices, 12 contacting Dell, 43, 49 D Dell contacting, 43, 49 software updates, 31 Support Utility, 31 technical support and customer service, 44 Technical Update Service, 31 Dell Diagnostics, 31 starting from the Drivers and Utilities media, 32 Dell Technology Guide, 42 Dell Wi-Fi Catcher Network Locator, 10 DellConnect, 44 diagnostics Dell, 31 documentation, 41 Dell Technology Guide, 42 Service Manual, 42 drivers, 33 Drivers and Utilities media, 41 identifying, 33 reinstalling, 34 returning to a previous version, 34 Drivers and Utilities media, 34, 41 Dell Diagnostics, 31 E End User License Agreement
(EULA), 41 ergonomics information, 41 Express Service Code, 41 starting from your hard drive, 31 Dell Factory Image Restore, 38 DELL CONFIDENTIAL PRELIMINARY 6/3/08 FOR PROOF ONLY Index 51 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\bookIX.fm F Files and Settings Transfer Wizard, 15 finding information, 41 I Internet connecting, 14 setting up, 14 Wi-Fi Catcher Network Locator, 10 wireless switch, 10 L license label, 42 M media Drivers and Utilities, 41 operating system, 41 memory troubleshooting, 29 N networks wireless switch, 10 O operating system Dell Factory Image Restore, 38 media, 39 reinstalling, 41 System Restore, 36 Operating System media, 36, 40-41 operating system product key, 42 P phone numbers, 49 power power light conditions, 27 troubleshooting, 27 problems restore to previous state, 36 R regulatory information, 41 reinstalling drivers and utilities, 34 software, 33 connecting, 13 overview, 13 Wi-Fi Catcher Network Locator, 10 DELL CONFIDENTIAL PRELIMINARY 6/3/08 FOR PROOF ONLY S safety information, 41 Index 52 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\bookIX.fm Service Manual, 42 Service Tag, 41 setup computer, 11 Internet, 14 quick setup, 11 software problems, 30 reinstalling, 33 troubleshooting, 29-30 updates, 31 specifications AC adapter, 24 all, 19 audio, 21 battery, 23 camera, 25 communications, 21 display, 22 environmental, 24 fingerprint reader, 24 keyboard, 22 memory, 20 PC Card, 19 PCI-E Card, 20 physical, 24 ports and connectors, 20 processor, 19 smart card, 20 system information, 19 touch pad, 22 track stick, 23 video, 21 support, 43 contacting Dell, 49 DellConnect, 44 online services, 44 regional, 44 technical support and customer service, 44 support information, 41 System Restore, 36 enabling, 38 T Terms and Conditions, 41 transferring information to a new computer, 15 troubleshooting, 27, 42 blue screen, 30 computer not responding, 29 Dell Diagnostics, 31 memory, 29 power, 27 power light conditions, 27 program crashes, 29 programs and Windows compatibility, 30 restore to previous state, 36 software, 29-30 tips, 27 U updates software and hardware, 31 DELL CONFIDENTIAL PRELIMINARY 6/3/08 FOR PROOF ONLY Index 53 FILE LOCATION: C:\Projects\42267 - Nike QRG\Source\bookIX.fm V view back, 7-8 front, 7 W warranty information, 41 Wi-Fi Catcher Network Locator, 10 Windows License label, 42 Windows Vista Dell Factory Image Restore, 38 Device Driver Rollback, 34 Program Compatibility wizard, 30 reinstalling, 41 returning to a previous device driver version, 34 System Restore, 36 Windows XP Device Driver Rollback, 34 Files and Settings Transfer Wizard, 15 reinstalling, 41 returning to a previous device driver version, 34 System Restore, 36 wizards Files and Settings Transfer Wizard, 15 Program Compatibility wizard, 30 DELL CONFIDENTIAL PRELIMINARY 6/3/08 FOR PROOF ONLY Index 54
various | User Manual 9 | Users Manual | 1.88 MiB |
SETUP GUIDE SETUP GUIDE Model PP31L Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell n Series computer, any references in this document to Microsoft Windows operating systems are not applicable. __________________ Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, MediaDirect, Wi-Fi Catcher, YOURS IS HERE, and DellConnect are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks and Core is a trademark of Intel Corporation; Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.; Blu-ray Disc is a trademark of the Blu-ray Disc Association;
Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. July 2008 P/N F174H Rev. A00 Contents Setting Up Your Studio Laptop . 7 Before Setting Up Your Studio Laptop . 7 Connecting the AC Adapter . 8 Connecting the Network Cable (optional) . 8 Turning on Your Studio Laptop . 9 Using the Wireless Switch . 9 Windows Vista Setup . 9 Connecting to the Internet (Optional) . 9 Using Your Studio Laptop . 12 Device Status Lights . 12 Right Side Features . 14 Left Side Features . 16 Computer Base and Keyboard Features . 20 Display Features . 22 Media Controls. 23 Removing and Replacing the Battery . 24 Using the Optical Disc Drive. 25 Software Features . 26 Network Problems . 29 Solving Problems . 29 Power Problems. 30 Memory Problems . 31 Lockups and Software Problems . 32 Using Support Tools. 34 Dell Support Center . 34 System Messages . 34 Hardware Troubleshooter . 36 Dell Diagnostics . 36 System Restore . 39 Restoring Your Operating System . 39 Dell Factory Image Restore . 40 v Operating System Reinstallation . 42 Getting Help . 44 Technical Support and Customer Service . 45 DellConnect . 45 Online Services . 45 AutoTech Service. 46 Product Information. 47 Returning Items for Repair Under Warranty or for Credit . 47 Before You Call. 48 Contacting Dell. 49 Finding More Information and Resources 50 Basic Specifications . 52 Appendix . 63 Macrovision Product Notice. 63 Index . 64 vi Setting Up Your Studio Laptop This section provides information about setting up your Studio 1737 laptop and connecting peripherals. Before Setting Up Your Studio Laptop When positioning your computer, ensure that you allow easy access to a power source, adequate ventilation, and a level surface to place your computer. Restricting airflow around your Studio computer may cause it to overheat. To prevent overheating ensure that you leave at least 10.2 cm (4 in) at the back of the computer and a minimum of 5.1 cm (2 in) on all other sides. You should never put your computer in an enclosed space, such as a cabinet or drawer when it is powered on. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. NOTICE: Placing or stacking heavy or sharp objects on the computer may result in permanent damage to the computer. 7 Setting Up Your Studio Laptop Connecting the AC Adapter Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to a power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull 8 firmly, but gently to help prevent damage to the cable. NOTE: Connect the power cord to the adapter firmly and ensure that the light on the adapter is on when you turn on power. Connecting the Network Cable
(optional) To use a wired network connection, plug in the network cable. Turning on Your Studio Laptop Using the Wireless Switch To use wireless connections, make sure the wireless switch is in the On position. To turn on the wireless switch, slide it from the rear to the front of the computer until it clicks into place.
- Off
- On Setting Up Your Studio Laptop Windows Vista Setup Your Dell computer is preconfigured with Windows Vista. To set up Windows Vista for the first time, follow the instructions on the screen. These steps are mandatory and may take up to 15 minutes to complete. The screens will take you through several procedures including accepting license agreements, setting preferences and setting up an Internet connection. NOTICE: Do not interrupt the operating systems setup process, doing so may render your computer unusable. Connecting to the Internet
(Optional) NOTE: ISPs (Internet Service Providers) and ISP offerings vary by country. To connect to the Internet, you need an external modem or network connection and an Internet service provider (ISP). 9 Setting Up Your Studio Laptop NOTE: If an external USB modem or WLAN adapter is not a part of your original order, you can purchase one from the Dell website at www.dell.com. Setting Up a Wired Internet Connection If you are using a dial-up connection, connect the telephone line to the external USB modem
(optional) and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular telephone service for setup instructions. Setting Up a Wireless Connection 4 3 2 1 Internet service cable or DSL modem wireless router portable computer with wireless network card 1. 2. 3. 4. See the documentation for your computer or router for more information about how to set up and use your wireless network. Before you can use your wireless Internet connection, you need to connect to your wireless router. To set up your connection to a wireless router:
1. Save and close any open files, and exit any open programs. Click Follow the instructions on the screen to complete the setup. Connect To. Start 2. 3. Setting Up Your Internet Connection NOTE: If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, the Connect to the Internet wizard can help you get one. Save and close any open files, and exit any open programs. 1. Setting Up Your Studio Laptop 2. 3. 4. 5. Control Panel. Broadband if you will use a DSL, Start Network and Internet, click Connect Click Under to the Internet. The Connect to the Internet window appears. Select either Broadband (PPPoE) or Dial-up, depending on how you want to connect:
a. Choose satellite modem, cable TV modem, or wireless technology connection. Choose USB dial-up modem or ISDN. NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP. Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup. Dial-up if you will use an optional b. 10 11 Using Your Studio Laptop Your Studio 1737 has several indicators, buttons, and features that provide information at-a-
glance and time-saving shortcuts for common tasks. Device Status Lights 4 3 2 1 12 1 WiFi status light Turns on when wireless networking is enabled. Use the wireless switch to quickly turn all wireless communication On and Off:
Using The Wireless Switch To turn on the wireless switch, slide it from the rear to the front of the computer until it clicks into place.
- Off
- On 2 Bluetooth status light (optional) Turns on when a card with Bluetooth wireless technology is enabled. NOTE: The card with Bluetooth wireless technology is an optional feature. To turn off Bluetooth wireless, right-click the bluetooth icon in the notification area of your desktop, and click Turn Bluetooth Adapter Off or use the wireless switch. 3 Hard drive activity light Turns on when the computer reads or writes data. A flashing light indicates hard drive activity. NOTE: To avoid loss of data, never turn off the computer while the hard drive activity light is flashing. Using Your Studio Laptop 4 Battery status light Indicates the battery charging state. If the computer is connected to an electrical outlet:
Solid white the battery is charging. Off the battery is adequately charged. If the computer is running on a battery:
Off the battery is adequately charged or the computer is turned off. Solid orange the battery charge is low. Flashing orange the battery charge is critically low and you should either plug in the AC adapter or save and close your open documents and applications until you can. 13 Using Your Studio Laptop Right Side Features 6 5 4 3 2 1 NOTE: Do not uses non-standard-size or shape discs (including mini-CDs and mini-
DVDs) or you will damage the drive. 1 2 Audio Out/ Headphone connectors (2) Connect to headphones, powered speakers, or sound systems. The audio signal is the same for both connectors. Audio In/ Microphone connector Connects to a microphone or input signal for use with audio programs. 3 Optical Drive Supports only standard-
size and shape (12 cm) CDs, and DVDs. Ensure that the side with print or writing is facing upward when inserting discs. For more information, see the Dell Technology Guide. 4 USB 2.0 connectors (2) Connect USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. 5 AC adapter connector Attaches an AC adapter to the computer to power the computer and charge the battery when the computer is not in use. The AC adapter converts AC power to the DC power required by the computer. For more information, see Connect the AC Adapter on 8 Using Your Studio Laptop 6 Power button and light Turns the power on or off when pressed. NOTICE: If the computer stops responding, press and hold the power button until the computer turns off completely (may take several seconds). The light in the center of this button indicates the power state:
Blinking white the computer is in sleep state Solid white the computer is in power-
on state Off the computer is switched off or in hibernate state 14 15 Using Your Studio Laptop Left Side Features 7 6 5 4 2 3 1 1 DELL Wi-Fi Catcher Network Locator button Turn on the wireless switch and press this button for a few seconds to scan for wireless networks in your vicinity. 16 NOTE: The Wi-Fi Catcher Network Locator light appears only when the computer is turned off and the wireless switch is configured in the system setup program (BIOS) to control Wi-Fi network connections. If the computer is turned off, the light in the center of this button indicates the searching state:
Flashing white: Searching for network Solid white for 10 seconds then turns off: Network found Flashing white turns off after 10 blinks:
No signal found 2 Security cable slot Attaches a commercially available antitheft device to the computer. NOTE: Before you buy an antitheft device, ensure that it works with the security cable slot on your computer. 3 Wireless On/Off switch Rapidly turns Off or On all wireless devices such as WLAN cards and internal cards with Bluetooth wireless technology. The wireless switch may be in the Off position when your computer is shipped to you. To turn the switch On, slide the switch toward the front of the computer until it clicks into place.
- Off
- On NOTE: This switch can be deactivated through Dell QuickSet or the BIOS
(system setup program). 4 VGA connector Connects to video devices, such as a monitor or projector. Using Your Studio Laptop 5 6 7 HDMI-Out connector HDMI-Out
(Hi-Definition Mutimedia Interface Out) connector carries outgoing data as uncompressed all digital signal to produce hi-definition video and audio. For example, it connects to a TV for both audio and video signals. NOTE: For a monitor, only the video signal will be read. USB 2.0 connectors (2) Connect to USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. Network connector If you are using a cabled network signal, this connects your computer to a network or broadband device. The two lights next to the connector indicate status and activity for wired network connections. 17 Using Your Studio Laptop 10 8 9 eSATA/USB combo connector Connects to eSATA compatible storage devices, such as external hard disk drives or optical drives. Also, supports USB devices, such as a mouse, keyboard, printer, external drive, or MP3 player. IEEE 1394 connector Connects to high-speed serial multimedia devices that support IEEE 1394, such as some digital video cameras. 11 10 9 8 SD/MMC - MS/Pro - xD 8-in-1 Media card reader Provides a fast and convenient way to view and share digital photos, music, videos, and documents stored on the following digital media memory cards:
Secure digital (SD) memory card Secure Digital Input/Output (SDIO) card MultiMedia Card (MMC) Memory Stick Memory Stick PRO xD-Picture Card Hi Speed-SD Hi Density-SD NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no media card is installed in the slot. Blanks from other computers may not fit your computer. Using Your Studio Laptop 11 ExpressCard slot Supports one ExpressCard. NOTE: Your computer ships with a plastic blank installed in the ExpressCard slot. Blanks protect unused slots from dust and other particles. Save the blank for use when no ExpressCard is installed in the slot;
blanks from other computers may not fit your computer. 18 19 Using Your Studio Laptop Computer Base and Keyboard Features 1 2 3 4 20 1 Caps Lock light Turns on when using the Caps Lock key. 2 Touch pad Provides the functionality of a mouse to move the cursor, drag or move selected items, and right-click or left-click by tapping the surface. It supports circular scrolling and zoom. To change the circular scrolling and zoom settings, double-click the Dell Touch pad icon in the notification area of your desktop. In the Scroll & Zoom Settings window, enable or disable scrolling, circular scrolling, or zoom, choose the scroll zone width and scroll speed. 3 Touch pad buttons Provide left-click and right-click functions like those on a mouse. 4 Analog Microphone If you do not have the optional built-in camera with dual microphones, this single microphone is used for conferencing and chat. Using Your Studio Laptop 6 Fingerprint reader (optional) Helps to keep you computer secure. When you slide your finger over the reader, it uses your unique fingerprint to authenticate your user identity (by automating the entry of user names and passwords) using DigitalPersona Personal software. To activate and use Digital Persona Personal, click Start Programs DigitalPersona Personal. 7 Keyboard/ Backlit Keyboard (optional) If purchased, the optional backlit keyboard provides visibility in dark environments by illuminating all symbols on the keys. The settings for this keyboard can be personalized by using Dell QuickSet. For more information on keyboard, see the Dell Technology Guide. 8 Num Lock light Turns on when using the Num Lock key. 21 8 7 5 6 5 Consumer IR Allows certain software applications to be controlled by the Dell Travel Remote (an optional device that can be stored in the ExpressCard slot when not in use). Using Your Studio Laptop Display Features The display panel holds an optional camera and accompanying dual microphones. 1 2 3 4 5 1 Display Your display can vary based on selections you made when purchasing your computer. For more information about displays, see the Dell Technology Guide. 2 Left digital array microphone (optional) Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording. 3 Camera activity indicator (optional) Indicates when the camera is on and off. Based on selections you made when purchasing your computer, your computer may not include a camera. 4 Camera (optional) Built-in camera for video capture, conferencing, and chat. Based the on selections you made when purchasing your computer, your computer may not include a camera. FastAccess facial recognition (optional) Helps to keep your Dell computer secure. This advanced facial recognition software learns your face and minimizes the need for you to use login passwords. For more information, click Start Programs FastAccess. 5 Right digital array microphone (optional) Combines with the left digital array microphone to provide high quality sound for video chatting and voice recording. Media Controls To use the media controls, lightly touch the symbol and then release. The controls symbol will shine for 2 seconds to confirm your selection and then fade away. Using Your Studio Laptop Launch Dell MediaDirect Play the previous track or chapter Stop Play or pause Play the next track or chapter Mute the sound Turn down the volume Turn up the volume Eject the disc 22 23 Using Your Studio Laptop Removing and Replacing the Battery CAUTION: Using an incompatible battery may increase the risk of fire or explosion. This computer should only use a battery purchased from Dell. Do not use batteries from other computers. CAUTION: Before removing the battery, shut down the computer, and remove external cables (including the AC adapter). To remove the battery:
1. Shut down the computer and remove all the external cables. Turn the computer over. Slide the battery release latch towards the side of the computer and hold it in place. Slide the battery out of the bay. 2. 3. 4. 24 1 2 3 4 1 Battery 2 Battery bay 3 Battery release latch 4 SIM card slot indicator To replace the battery, slide it into the bay until it clicks into place. Using the Optical Disc Drive NOTICE: Do not use non-standard-size or shape discs (including mini-CDs and mini-
DVDs) or you will damage the drive. Using Your Studio Laptop To eject a disc from the drive, gently touch the eject control confirm a few seconds before ejecting the disc. The control will flash to NOTE: Do not move the computer while playing or recording CDs and DVDs. Place the disc in the center of the disc slot, with the label facing upwards and gently push the disc into the slot. The drive will automatically pull the disc in and begin reading its content. 25 disc drive may support multiple disc media formats including CDs, Blu-ray discs (if the option is selected at the time of purchase), and DVDs. You can download or copy pictures and video files from portable devices, such as digital cameras and cell phones. Optional software applications enable you to organize and create music and video files that can be recorded to disc, saved on portable products such as MP3 players and handheld entertainment devices, or played and viewed directly on connected TVs, projectors, and home theater equipment. Using Your Studio Laptop Software Features NOTE: For more information about the features described in this section, see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com. Productivity and Communication You can use your computer to create presentations, brochures, greeting cards, fliers, and spreadsheets. You can also edit and view digital photographs and images depending on the applications installed in your computer. Check your purchase order for software installed on your computer. After connecting to the Internet, you can access websites, setup an e-mail account, upload and download files, and so on. Entertainment and Multimedia You can use your computer to watch videos, play games, create your own CDs, listen to music and Internet radio stations. Your optical 26 Customizing the Desktop You can customize your desktop to change the appearance, resolution, wallpaper, screensaver, and so on by accessing the Personalize appearance and sounds window. To access the display properties window:
Right-click an open area of the desktop. 1. Click Personalize, to open the Personalize 2. appearance and sounds window and learn more about your customization options. Customizing Your Energy Settings You can use the power options in your operating system to configure the power settings on your computer. Microsoft Windows Vista provides three default options:
This power option offers full Balanced performance when you need it and saves power during periods of inactivity. Power saver power on your computer by reducing system This power option saves Using Your Studio Laptop performance to maximize the life of the computer and by reducing the amount of energy consumed by your computer over its lifetime. High performance provides the highest level of system performance on your computer by adapting processor speed to your activity and by maximizing system performance. This power option 27 Using Your Studio Laptop 2. 3. Start Back up files or Back up computer. Continue on Your User Account Control Backing Up Your Data It is recommended that you periodically back up files and folders on your computer. To back up files:
Control Panel System Click 1. and Maintenance Welcome Center Transfer files and settings. Click Click dialog box and follow the instructions in the Back up Files wizard. This section provides troubleshooting information for your computer. If you cannot solve your problem using the following guidelines, see Using Support Tools on page 34 or Contacting Dell on page 49. CAUTION: Only trained service personnel should remove the computer cover. See the Service Manual on the Dell Support website at support.dell.com for advanced service and troubleshooting instructions. Solving Problems Network Problems Wireless Connections If the network connection is lost The wireless switch may be off. To turn on the wireless switch, slide it from the rear to the front of the computer until it clicks into place.
- Off
- On The wireless router is offline or wireless has been disabled on the computer. Check your wireless router to ensure it is powered on and connected to your data source (cable modem or network hub). Re-establish your connection to the wireless router:
a. Save and close any open files, and exit any open programs. b. c. Start Connect To. Click Follow the instructions on the screen to complete the setup. Wired Connections If the network connection is lost The cable is loose or damaged. Check the cable to ensure it is plugged in and not damaged. The link integrity light on the integrated network connector lets you verify that your connection is working and provides information on the status:
Green A good connection exists between a 10-Mbps network and the computer. Orange A good connection exists between a 100-Mbps network and the computer. Yellow A good connection exists between a 1000-Mbps network and the computer. 28 29 Solving Problems Off The computer is not detecting a physical connection to the network. NOTE: The link integrity light on the network connector is only for the wired cable connection. The link integrity light does not provide status for wireless connections. NOTE: If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. Power Problems If the power light is off The computer is either turned off or is not receiving power. Reseat the power cable into both the power connector on the computer and the electrical outlet. If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also, temporarily bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light on the AC adapter is on. If the power light is solid white and the computer is not responding The display may not be responding. Press the power button until the computer turns off and then turn it back on. If the problem persists, see the Dell Technology Guide on your computer or on the Dell Support website at support.dell.com. If the power light is blinking white The computer is in standby mode. Press a key on the keyboard, move the pointer using the touch pad or a connected mouse, or press the power button to resume normal operation. If you encounter interference that hinders reception on your computer An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are:
Power, keyboard, and mouse extension cables. Too many devices connected to a power strip. Multiple power strips connected to the same electrical outlet. Memory Problems If you receive an insufficient memory message Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory (See Solving Problems the Service Manual on the Dell Support website at support.dell.com). Reseat the memory modules (See the Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory. If you experience other memory problems Ensure that you are following the memory installation guidelines (see the Service Manual on the Dell Support website at support.dell.com). Check if the memory module is compatible with your computer. Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see Basic Specifications on page 52. Run the Dell Diagnostics (see Dell Diagnostics on page 36). 30 31 Solving Problems Reseat the memory modules (see the Service Manual on the Dell Support website at support.dell.com) to ensure that your computer is successfully communicating with the memory. Lockups and Software Problems If the computer does not start up Ensure that the power cable is firmly connected to the computer and to the electrical outlet. If a program stops responding End the program:
1. 2. 3. Press <Ctrl><Shift><Esc> simultaneously. Click Click the program that is no longer responding Click 4. If a program crashes repeatedly Check the software documentation. If necessary, uninstall and then reinstall the program. Applications. End Task. installation instructions in its documentation or on the media (CD or DVD). If the computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer. If a program is designed for an earlier Microsoft Windows operating system Run the Program Compatibility Wizard. The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments. 1. Next. Start Control Panel Click Programs Use an older program with this version of Windows. In the welcome screen, click Follow the instructions on the screen. 2. 3. If a solid blue screen appears Turn the computer off. If you are unable to get a response by pressing a key on your keyboard or moving your pointer using the touch pad or mouse, press the power button for at least 8 to 10 seconds until the computer turns off and then restart your computer. If you have other software problems Back up your files immediately. Use a virus-scanning program to check the hard drive or CDs. Save and close any open files or programs and shut down your computer through the Start menu. Solving Problems Check the software documentation or contact the software manufacturer for troubleshooting information:
Ensure that the program is compatible with the operating system installed on your computer. Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information. Ensure that the program is installed and configured properly. Verify that the device drivers do not conflict with the program. If necessary, uninstall and then reinstall the program. Write down any error message that is displayed to help in troubleshooting. NOTE: Software usually includes 32 33 Using Support Tools Dell Support Center The Dell Support Center helps you find the service, support, and system-specific information you need. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com. Click the icon in the taskbar to run the application. The home page provides links to access:
Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/
Recovery, and Windows Vista) Alerts (technical support alerts relevant to your computer) Assistance from Dell (Technical Support with DellConnect, Customer Service, Training 34 and Tutorials, How-To Help with Dell on Call, and Online Scan with PCCheckUp) About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) The top of the Dell Support Center home page displays your computers model number along with its service tag and express service code. For more information about the Dell Support Center, see the Dell Technology Guide on your hard drive or on the Dell Support website at support.dell.com. System Messages If your computer has an issue or error, it may display a System Message that will help you identify the cause and action needed to resolve the issue. NOTE: If the message you received is not Using Support Tools listed in the following examples, see the documentation for either the operating system or the program that was running when the message appeared. Alternatively you could see the Service Manual on the Dell Support website at support.dell.com or see Contacting Dell on page 49 for assistance. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support The computer failed to complete the boot routine three consecutive times for the same error see Contacting Dell on page 49 for assistance. CMOS checksum error Possible motherboard failure or RTC battery low. Replace the battery. See the Service Manual on the Dell Support website at support.dell.com or see Contacting Dell on page 49 for assistance. CPU fan failure CPU fan has failed. Replace the CPU fan. See the Service Manual on the Dell Support website at support.dell.com. Hard-disk drive failure Possible hard disk drive failure during HDD POST see Contacting Dell on page 49 for assistance. Hard-disk drive read failure Possible hard disk drive failure during HDD boot test see Contacting Dell on page 49 for assistance. Keyboard failure Keyboard failure or loose cable. No boot device available No bootable partition on hard disk drive, the hard disk drive cable is loose, or no bootable device exists. If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. Enter system setup and ensure that the boot sequence information is correct (see the 35 Using Support Tools Service Manual on the Dell Support website at support.dell.com). No timer tick interrupt A chip on the system board might be malfunctioning or motherboard failure (see the Service Manual on the Dell Support website at support.dell.com). USB over current error Disconnect the USB device. Your USB device needs more power for it to function properly. Use an external power source to connect the USB device, or if your device has two USB cables, connect both of them. NOTICE - Hard Drive SELF MONITORING SYSTEM has reported that a parameter has exceeded its normal operating range. Dell recommends that you back up your data regularly. A parameter out of range may or may not indicate a potential hard drive problem S.M.A.R.T error, possible hard disk drive failure. This feature can be enabled or disabled in the BIOS setup (see Contacting Dell on page 49 for assistance). 36 Hardware Troubleshooter If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter:
Help and Support. 1. 2. Click Start hardware troubleshooter in Type the search field and press <Enter> to start the search. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. 3. Dell Diagnostics If you experience a problem with your computer, perform the checks in Lockups and Software Problems on page 52 and run the Dell Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTICE: Dell Diagnostics works only on Dell computers. NOTE: The Drivers and Utilities media is optional and may not ship with your computer. See the System Setup section in the Service Manual to review your computers configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media. Starting Dell Diagnostics From Your Hard Drive The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, see Contacting Dell on page 49. Using Support Tools 1. 2. 3. 4. logo appears, press <F12>
Ensure that the computer is connected to an electrical outlet that is known to be working properly. Turn on (or restart) your computer. When the DELL immediately. Select Diagnostics from the boot menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media. Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive. 37 Using Support Tools Starting Dell Diagnostics From the Drivers and Utilities Media 1. 2. Insert the Drivers and Utilities media. Shut down and restart the computer. When the DELL logo appears, press <F12>
immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>. Select the Boot from CD-ROM option from the menu that appears and press <Enter>. 3. 4. 38 5. 6. 7. Run the 32 Bit Dell Diagnostics from Type 1 to start the CD menu and press
<Enter> to proceed. Select the numbered list. If multiple versions are listed, select the version appropriate for your computer. When the Dell Diagnostics Main Menu appears, select the test you want to run. Restoring Your Operating System You can restore your operating system in the following ways:
Restore returns your computer to an System earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. Dell Factory Image Restore returns your hard drive to the operating state it was in when you purchased the computer. Both procedures permanently delete all data on the hard drive and remove any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. If you received an Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive. Use the disc only if System Restore did not resolve your operating system problem. System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, 39 Restoring Your Operating System so they may not apply if you set your Dell computer to the Windows Classic view. Starting System Restore 1. 2. Start Start Search box, type System Click In the Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. Click on the screen. Next and follow the remaining prompts 3. In the event that System Restore did not resolve the issue, you may undo the last system restore. Undoing the Last System Restore NOTE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the 40
. Start Start Search box, type System system restoration is complete. Click In the Restore and press <Enter>. Click Next. Undo my last restoration and click 1. 2. 3. Dell Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers. Use Dell Factory Image Restore only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerincluding data filesare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Factory Image Restore. Dell Factory Image Restore 1. Repair Your Computer. System Recovery Options window Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window. Select The appears. Select a keyboard layout and click To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. Next. 2. 3. 4. 5. Restoring Your Operating System 6. 7. 8. 9. Next. The Confirm Data Deletion Dell Factory Image Restore. The Dell Click Factory Image Restore welcome screen appears. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. Click screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel. Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next. The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. Click Finish to reboot the system. 41 Restoring Your Operating System Operating System Reinstallation Before you Begin If you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver. See Using Microsoft Windows System Restore on page 39. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer. To reinstall Windows, you need the following items:
Dell Operating System Dell Drivers and Utilities media media NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer. Reinstalling Windows Vista The reinstallation process can take one to two hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. 1. Save and close any open files and exit any open programs. Insert the Click appears. Exit if the Install Windows message Operating System disc. 2. 3. Restoring Your Operating System 4. 5. 6. 7. Restart the computer. When the DELL logo appears, press <F12>
immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program. When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>. Press any key to Follow the instructions on the screen to complete the installation. Boot from CD-ROM. 42 43 Getting Help If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1. 29 for 36 for See Solving Problems on page information and procedures that pertain to the problem your computer is experiencing. See Dell Diagnostics on page procedures on how to run Dell Diagnostics. Fill out the Diagnostic Checklist on page 48. Use Dells extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See Online Services on page 45 for a more extensive list of Dell Support online. If the preceding steps have not resolved the problem, see Before You Call on page 48 and then Contacting Dell on page 49. 2. 3. 4. 5. 44 NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dells Express Service Code system may not be available in all countries. When prompted by Dells automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions. NOTE: Some of the services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dells support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dells support service, see Before You Call on page 48 and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect. Getting Help Online Services You can learn about Dell products and services on the following websites:
(Asian/Pacific countries www.dell.com www.dell.com/ap only) www.dell.com/jp www.euro.dell.com www.dell.com/la Caribbean countries) www.dell.ca
(Canada only)
(Japan only)
(Europe only)
(Latin American and You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites support.dell.com support.jp.dell.com support.euro.dell.com
(Japan only)
(Europe only) 45 Getting Help Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com Caribbean countries only) apsupport@dell.com countries only)
(Latin America and
(Asian/Pacific Dell Marketing and Sales e-mail addresses
(Asian/Pacific apmarketing@dell.com countries only) sales_canada@dell.com
(Canada only) Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dells automated support serviceAutoTech provides recorded answers to the questions 46 most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For instructions on accessing the telephone number to call your region, see Contacting Dell on page 49. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call your region, see Contacting Dell on page 49 for problems with your order. If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see Contacting Dell on page 49. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see Contacting Dell on page 49. Returning Items for Repair Under Warranty or for Credit Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see Contacting Dell on page 49. Include a copy of the invoice and a letter describing the reason for the return. Include a copy of the Diagnostics Checklist
(see Diagnostic Checklist on page 48), 2. 3. 4. Getting Help indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see Dell Diagnostics on page 36). Include any accessories that belong with the item(s) being returned (power cables, software, guides, and so on) if the return is for credit. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. 5. 6. 7. 8. 47 Getting Help Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the following Diagnostics Checklist. If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. Diagnostic Checklist Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes /No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the computers start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell NOTE: See Before You Call on page 48 before you contact Dell. For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-
based support and service options. Availability varies by country and product, and some services may not be available in your area. Getting Help To contact Dell for sales, technical support, or customer service issues:
support.dell.com. 1. 2. Visit Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. Click Select the appropriate service or support link based on your need. Choose the method of contacting Dell that is convenient for you. Contact Us on the left side of the page. 3. 4. 5. 48 49 Finding More Information and Resources If you need to:
reinstall your operating system. run a diagnostic program for your computer, reinstall notebook system software, or update drivers for your computer, and readme files. learn more about your operating system, maintaining peripherals, RAID, Internet, Bluetooth, networking, and e-mail. upgrade your computer with new or additional memory, or a new hard drive. reinstall or replace a worn or defective part. See:
your Operating System media. the Drivers and Utilities media. NOTE: Drivers and documentation updates can be found on the Dell Support website at support.dell.com. the Dell Technology Guide installed on your hard drive. the Service Manual on the Dell Support website at support.dell.com NOTE: In some countries, opening and replacing parts of your computer may void your warranty. Check your warranty and return policies before working inside your computer. 50 If you need to:
find safety best practices information for your computer review Warranty information, Terms and Conditions (U.S. only), Safety instructions, Regulatory information, Ergonomics information, and End User License Agreement. find your Service tag/Express Service Code You must use the service tag to identify your computer on support.dell.com or to contact technical support. find drivers and downloads. access technical support and product help. check on your order status for new purchases. find solutions and answers to common questions. locate information for last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. Finding More Information and Resources See:
the safety and regulatory documents that shipped with your computer and also see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. the back or bottom of your computer. the Dell Support website at support.dell.com. 51 Basic Specifications System Model Dell Studio 1737 Processor Processor type This section provides basic information that you may need when setting up, updating drivers for, and upgrading your computer. For more detailed specifications, see the Service Manual on the Dell Support website at support.dell.com. NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Help and Support and select Start the option to view information about your computer. L1 cache L2 cache 52 Celeron Celeron Intel Intel Dual-Core Intel Intel Dual-Core Core 2 Duo Pentium 128 KB (Intel - 64 KB per core) 1MB (Intel Celeron, Intel Pentium Dual-
Core) 2 MB or 3 MB or 6 MB (Intel Core2 Duo) Processor External bus frequency Front Side Bus (Intel) System Information System chipset Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus 533 MHz (Intel Celeron, Intel Pentium Dual-Core) 800/667 MHz (Intel Core2 Duo) Mobile Intel Express GM/PM 45 64 bits dual-channel (2) 64-
bit buses 32 bits 2 MB PCI-E X16 Basic Specifications 32 bits System Information PCI bus
(PCI-Express used for video controllers) ExpressCard NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards. NOTE: PCMCIA may not be available in some regions. ExpressCard controller ExpressCard connector Cards supported Intel ICH9M one ExpressCard slot
(54 mm) ExpressCard/34 (34 mm) ExpressCard/54 (54 mm) 1.5 V and 3.3 V 53 Memory NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files. NOTE: For instructions on upgrading memory, see the Service Manual on the Dell Support website at support.dell.com. 8-in-1 Memory Card Reader Card controller Card connector Ricoh R5C833 8-in-1 combo single slot Basic Specifications ExpressCard ExpressCard connector size Memory Memory module connector Memory module capacities Memory type Minimum memory configuration Maximum memory configuration 26 pins two user-accessible SODIMM connectors 512 MB, 1 GB, and 2 GB 800 MHz SODIMM DDR2 1 GB 4 GB NOTE: In order to take advantage of the dual channel bandwidth capability, both memory slots must be populated and must match in size. 54 8-in-1 Memory Card Reader Cards supported Secure Digital (SD) Secure Digital Input/
Output (SDIO), MultiMediaCard
(MMC), Memory Stick Memory Stick PRO xD-Picture Card Hi Capacity-SD Hi Density-SD Ports and Connectors Audio IEEE 1394a microphone-in connector, two stereo headphones/
speakers connector 4-pin mini, non-powered connector Basic Specifications Ports and Connectors Consumer IR Mini-Card HDMI connector sensor compatible with Philips RC6 (receive only) two Type IIIA Mini-Card slots, one half-size Mini-
Card slot 19-pin Network adapter RJ-45 port USB Video five 4-pin USB 2.0-compliant connector 15-hole connector Communications Modem:
Type Controller Interface External V.92 56K USB Modem Hardware Modem Universal Serial Bus (USB) 55 Basic Specifications Communications Network adapter Wireless 10/100/1000 Ethernet LAN on system board internal WLAN (half-size), WWAN, UWB (optional) Mini-Cards Bluetooth wireless technology WiMax/WiFi Link (half-
size) Mini-Card Video Discrete:
Video type Video controller Video memory integrated on system board ATI Mobility Radeon HD 3650 GDDR2 256 MB 56 Video UMA:
Video type Video controller Video memory LCD interface TV support Audio Audio type Audio controller integrated on system board Mobile Intel GMA 4500MHD up to 358 MB of shared memory Low Voltage Differential Signaling (LVDS) HDMI 1.2a 5.1 channel High Definition Audio IDT 92HD73C Stereo conversion 24-bit (analog-to-digital and digital-to-analog) Audio Internal Interface External Interface Speaker Internal speaker amplifier Volume controls Camera (optional) Pixel Video Resolution Intel High Definition Audio microphone in/line in/surround line out connector, two stereo headphones/
speakers connector two 4-ohm speakers 2 Watts per channel into 4 ohms program menus and media control buttons 2.0 megapixel 320x240 ~1600x1200
(640x480 at 30 fps) Basic Specifications Camera (optional) Diagonal Viewing Angle 66 Media Drive Interface CD / DVD Writer (Dual Layer DVD+/-RW Drive) Blu-ray Disc (BD)
(optional) Roxio Creator DE or Roxio Creator Premier Blu-ray (for Blu-ray Disc) Dell MediaDirect 57 Basic Specifications Display Types and Native Resolutions at 262K colors Types and Native Resolutions at 16.7M colors Refresh rate Operating angle 17.0 inch CCFL WXGA+
TrueLife 1440 x 3 (RGB) x 900 17.0 inch WLED WXGA+
TrueLife 1440 x 3 (RGB) x 900 17.0 inch CCFL WUXGA TrueLife 1920 x 3 (RGB) x 1200 17.0 inch RGBLED WUXGA TrueLife 1920 x 3 (RGB) x 1200 60 Hz 0 (closed) to 140 Display Viewing angles:
Horizontal Vertical 40 (CCFL WXGA+
TrueLife) min. 55 (WLED WXGA+
TrueLife) min. 55 (RGBLED WUXGA TrueLife) min. 60 (CCFL WUXGA TrueLife) min.
+15/30 (CCFL WXGA+
TrueLife) min. 45 (WLED WXGA+
TrueLife) min. 45 (RGBLED WUXGA TrueLife) min.
+40/50 (CCFL WUXGA TrueLife) min. Display Pixel pitch:
CCFL WXGA+
TrueLife WLED WXGA+
TrueLife RGBLED WUXGA TrueLife CCFL WUXGA TrueLife Controls 0.2550 mm 0.2550 mm 0.19125 mm 0.19125 mm brightness can be controlled through keyboard shortcuts (see Dell Technology Guide for more information) Basic Specifications 101 (U.S. and Canada); 102
(Europe); 105 (Japan); 104
(Brazil) QWERTY/AZERTY/Kanji 240 cpi 71.7-mm (2.8-in) sensor-
active area 34.0-mm (1.3-in) rectangle Keyboard Number of keys Layout Touch Pad X/Y position resolution
(graphics table mode) Size:
Width Height 58 59 depth - 49.95 mm (1.96 in) height - 38.6 mm (1.52 in) width - 266 mm (10.47 in) weight - 0.49kg (1.08 lb) depth - 49.95 mm (1.96 in) height - 20.4 mm (0.8 in) width - 204.9 mm (8.06 in) weight - 0.33kg (0.72 lb) 11.1 VDC (6/9 cell) Basic Specifications Battery Types and dimensions:
9-cell smart lithium ion 6-cell smart lithium ion Voltage Charge time
(approximate):
Computer off 3 hours 60 Battery Operating time Life span
(approximate) Temperature range Coin-cell battery Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See Dell Technology Guide for more information on battery life. 300 discharge/charge cycles Operating: 0 to 35C
(32 to 95F) Storage: 40 to 65C
(40 to 149F) CR-2032 AC Adapter Types Input voltage Input current
(maximum) Input frequency Output current Output power 90 W 100240 VAC 1.5 A 5060 Hz 4.62 A (continuous) 90 W Rated output voltage 19.5 VDC Dimensions:
90 W:
Height Width Length Weight (without AC power cord):
16 mm (0.6 inches) 70 mm (2.8 inches) 147 mm (5.8 inches) AC Adapter 90 W Temperature range:
Operating Storage Connector types:
DC connector AC connector Basic Specifications 0.345 kg (0.76 lb) 0 to 40C (32 to 104F) 40 to 70C (40 to 158F) 3 pin, 7.4 mm plug 2 pin - C7 (Japan only) 3 pin - C5 Physical Height Width 30 mm~43 mm
(1.18 in~1.69 in) 392 mm (15.43 in) 61 Basic Specifications Physical Depth 288.15 mm (11.34 in) Weight (with 6-cell battery) configurable to less than 3.55 kg (7.82 lbs) Computer Environment Temperature range:
Operating Storage 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Relative humidity (maximum):
Operating Storage 10% to 90%
(noncondensing) 10% to 95%
(noncondensing) Maximum vibration (using a random vibration spectrum that simulates user environment):
62 Computer Environment Operating Storage 0.66 GRMS 1.3 GRMS Maximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-ms halfsine pluse for storage):
Operating Storage Altitude (maximum):
Operating 110 G 160 G Storage Airborne contaminant level 15.2 to 3048 m
( 50 to 10,000 ft) 15.2 to 10,668 m
(50 to 35,000 ft) G2 or lower as defined by ISA-S71.04-1985 Appendix Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. 63 Index A airflow, allowing 7 AutoTech 46 B backups creating 28 C calling Dell 48 CDs, playing and creating 26 computer capabilities 26 computer, setting up 7 computer stand 8 connect(ing) to the Internet 9 conserving energy 27 64 Contacting Dell online 49 customer service 45 customizing your desktop 26 your energy settings 27 D damage, avoiding 7 data, backing up 28 DellConnect 45 Dell Diagnostics 36 Dell Factory Image Restore 39 Dell Support Center 34 Dell support website 51 Dell Technology Guide for futher information 50 device status lights 12 Diagnostic Checklist 48 disc drive supported disc sizes 25 discs ejecting 25 using 25 drivers and downloads 51 DVDs, playing and creating 26 E email addresses for technical support 46 energy conserving 27 F finding more information 50 FTP login, anonymous 46 H hardware problems diagnosing 36 Hardware Troubleshooter 36 help getting assistance and support 44 horizontal and vertical stand options 8 I installing the stand 8 Internet connection 9 ISP Internet Service Provider 9 M memory problems solving 31 Microsoft Windows Vista 9 Index 65 Index N network connection fixing 29 network speed testing 29 O order status 46 P power problems, solving 30 power strips, using 8 problems, solving 29 products information and purchasing 47 R reinstalling Windows 39 resources, finding more 50 66 restoring factory image 40 S setup, before you begin 7 shipping products for return or repair 47 software features 26 software problems 32 solving problems 29 specifications 52 support email addresses 46 support sites worldwide 45 System Messages 34 system reinstall options 39 System Restore 39 T technical support 45 V ventilation, ensuring 7 W warranty returns 47 Windows, reinstalling 39 Windows Vista Program Compatibility Wizard 32 reinstalling 42 setup 9 wired network network cable, connecting 8 wireless network connection 29 wireless switch 9, 12, 29 Index 67 Printed in the U.S.A. www.dell.com | support.dell.com 0XXXXXA00
various | manual | Users Manual | 1.51 MiB |
Dell Studio 1535/1536 Quick Reference Guide Model PP33L w w w . d e l l . c o m | s u p p o r t . d e l l . c o m Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell n Series computer, any references in this document to Mcrosoft Windows operating systems are not applicable. ___________________ Information in this document is subject to change without notice. 2008 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Studio, Wi-Fi Catcher, YOURS IS HERE, DellConnect, and MediaDirect are trademarks of Dell Inc.; Intel and Core are registered trademarks of Intel Corporation.; AMD, AMD Turion, Athlon, Sempron, ATI Radeon and combinations thereof are trademarks of Advanced Micro Devices, Inc.; Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and is used by Dell under license. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own. Model PP33L March 2008 P/N F434C Rev. A00 Contents Finding Information . . . . . . . . . . . . . . . . . . . . 7 1 About Your Computer . . . . . . . . . . . . . . . . 9 Front and Right View . . . . . . . . . . . . . . . . . . . 9 Back and Left View . . . . . . . . . . . . . . . . . . . 15 Bottom View . . . . . . . . . . . . . . . . . . . . . . . 19 Removing and Replacing the Battery . . . . . . . . . . 20 Removing and Replacing the Base Cover . . . . . . . 21 2 Specifications . . . . . . . . . . . . . . . . . . . . . 23 3 Troubleshooting . . . . . . . . . . . . . . . . . . . 33 Dell Technical Update Service . . . . . . . . . . . . . 33 Pre-Boot Self-Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics . . . . . . . . 33 Dell Support Center . . . . . . . . . . . . . . . . . . . 37 Drive Problems . . . . . . . . . . . . . . . . . . . . . 38 Hard drive problems . . . . . . . . . . . . . . . . 38 Error Messages . . . . . . . . . . . . . . . . . . . . . 39 Contents 3 Lockups and Software Problems . . . . . . . . . . . . 44 The computer does not start . . . . . . . . . . . . 44 The computer stops responding . . . . . . . . . . 44 A program stops responding or crashes repeatedly . . . . . . . . . . . . . . . . . A program is designed for an earlier Microsoft Windows operating system . . . . . 44 45 A solid blue screen appears . . . . . . . . . . . . 45 Memory Problems . . . . . . . . . . . . . . . . . . . . 45 Power Problems . . . . . . . . . . . . . . . . . . . . . 46 Troubleshooting Software and Hardware Problems in the Windows Vista Operating System . . . . . . . 47 Restoring Your Operating System . . . . . . . . . . . . 48 Using Windows Vista System Restore . . . . . . . 48 4 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 53 Obtaining Assistance . . . . . . . . . . . . . . . . . . 53 Technical Support and Customer Service . . . . . 54 DellConnect . . . . . . . . . . . . . . . . . . . . . 54 Online Services . . . . . . . . . . . . . . . . . . . 54 AutoTech Service . . . . . . . . . . . . . . . . . . 55 Automated Order-Status Service . . . . . . . . . 55 Problems With Your Order . . . . . . . . . . . . . . . . 55 Product Information . . . . . . . . . . . . . . . . . . . 55 Returning Items for Warranty Repair or Credit . . . . . 56 Before You Call . . . . . . . . . . . . . . . . . . . . . 56 Contacting Dell . . . . . . . . . . . . . . . . . . . . . 58 4 Contents A Appendix . . . . . . . . . . . . . . . . . . . . . . . . . 59 FCC Notice (U.S. Only) . . . . . . . . . . . . . . . . . . 59 FCC Class B . . . . . . . . . . . . . . . . . . . . . 59 Macrovision Product Notice . . . . . . . . . . . . . . 60 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Contents 5 6 Contents Finding Information NOTE: Some features may be optional and may not ship with your computer. Some features may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Contents Service Tag and Express Service Code
Use the Service Tag to identify your You can find this at the bottom of your computer. computer when you use support.dell.com or contact support.
Enter the Express Service Code to direct your call when contacting support. Model Number Model number of your computer. You can find this at the bottom of your computer next to the service tag. Drivers and Utilities Media Setup Diagram Service Manual Available at Dell Support Website -
support.dell.com Dell Technology Guide Available in Windows Help and Support
(Start Help and Support) and at Dell Support Website - support.dell.com
A diagnostic program for your computer
Drivers for your computer
Device documentation
Notebook System Software (NSS) Readme files may be included on your Drivers and Utilities media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users. NOTE: Drivers and documentation updates can be found at support.dell.com. How to setup your computer
How to remove and replace parts
How to troubleshoot and solve problems
About your operating system
Using and maintaining peripherals
Understanding technologies such as Internet, E-mail, and so on. Finding Information 7 Document/Media/Label Contents Microsoft Windows License Label You can find this label in the battery compartment. Your operating system product key. NOTE: This label is available only for systems with Microsoft operating system. Dell Support Center Dell QuickSet Help
Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/Recovery, and Windows Vista)
Alerts (technical support alerts relevant to your computer)
Assistance from Dell (Technical Support with DellConnect, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PC CheckUp)
About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) NOTE: The Dell Support Center features available in your computer depends on the configuration. Information on network activity, the hotkeys, and other items controlled by Dell QuickSet To view Dell QuickSet Help, right-click the Dell QuickSet icon in the Windows notification area. 8 Finding Information About Your Computer Front and Right View 20 19 18 17 16 15 14 1 2 3 4 5 6 7 8 9 10 11 13 12 About Your Computer 9 1 3 5 7 9 11 13 15 17 19 camera indicator (optional) display keyboard device status lights 2 4 6 8 camera (optional) media control buttons (9) num lock light power button AC adapter connector 10 battery status light optical drive IEEE connector consumer IR touch pad buttons (2) caps lock light 12 USB connectors (2) 14 16 18 20 fingerprint reader (optional) analog microphone touch pad digital array microphones (optional) C A M E R A I N D I C A T O R Indicates that the camera is on. Based on configuration selections you made when ordering your computer, your computer may not include a camera. C A M E R A Built-in camera for video capture, conferencing, and chat. Based on configuration selections you made when ordering your computer, your computer may not include a camera. D I S P L A Y For more information on the display, see Dell Technology Guide. M E D I A C O N T R O L B U T T O N S Control CD, DVD, Blu-ray, and Media Player playback. Launch Dell MediaDirect Mute the sound Play the previous track Turn the volume down Stop Play or pause Play the next track Turn the volume up Eject the disc 10 About Your Computer K E Y B O A R D Backlit keyboard is an optional feature. If you have purchased the backlit keyboard, you can change the settings through Dell QuickSet. See Dell Technology Guide for more information on keyboard. N U M L O C K L I G H T Turns on when Num Lock is activated. D E V I C E S T A T U S L I G H T S The lights located on the palm rest towards the front of the computer indicate the following:
WiFi status light Turns on when wireless networking is enabled. To enable or disable wireless networking, use the wireless switch (see "wireless on/off switch" on page 17). Bluetooth status light Turns on when a card with Bluetooth wireless technology is enabled. NOTE: The card with Bluetooth wireless technology is an optional feature. The light turns on only if you ordered the card with your computer. For more information, see the documentation that came with your card. To turn off only the Bluetooth wireless technology functionality, right-click the icon in the notification area, and then click Disable Bluetooth Radio. To turn it back on, right-click the click Enable Bluetooth Radio. icon in the notification area, and then To quickly enable or disable all wireless devices, use the wireless switch. Hard drive activity light Turns on when the computer reads or writes data. NOTICE: To avoid loss of data, never turn off the computer while the light is flashing. P O W E R B U T T O N Press the power button to turn on the computer or exit a power management mode. NOTICE: If the computer stops responding, press and hold the power button until the computer turns off completely (may take several seconds). NOTICE: To avoid losing data, turn off your computer by performing a Microsoft Windows operating system shutdown rather than by pressing the power button. About Your Computer 11 A C A D A P T E R C O N N E C T O R Attaches an AC adapter to the computer. The AC adapter converts AC power to the DC power required by the computer. You can connect the AC adapter with your computer turned on or off. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly, but gently to help prevent damage to the cable. NOTE: Plug the power cord and the adapter firmly in, and ensure that the green LED is on. B A T T E R Y S T A T U S L I G H T Turns on steadily or blinks to indicate battery charge status. If the computer is connected to an electrical outlet, the battery status light operates as follows:
Solid white: The battery is charging and has attained sufficient charge or the battery is completely charged Off: The battery is adequately charged (or the computer is turned off). Solid orange: The battery charge is low. Flashing orange: The battery charge is critically low. 12 About Your Computer O P T I C A L D R I V E For more information about the optical drive, see Dell Technology Guide. NOTE: The optical drive supports standard circular 12.7 cm discs. Irregularly shaped discs or discs smaller than 12.7 cm are not supported. USB C O N N E C T O R S Connect USB devices, such as a mouse, keyboard, or printer. IEEE 1394 C O N N E C T O R Connects devices supporting IEEE 1394a high-speed transfer rates, such as some digital video cameras. F I N G E R P R I N T R E A D E R ( O P T I O N A L) Helps to keep your Dell computer secure. When you slide your finger over the reader, it uses your unique fingerprint to authenticate your user identity. The controlling security management software, DigitalPersona Personal, displays a fingerprint reader icon in the system tray that shows whether the reader is ready for use, and provides convenient access to a few major components and features on its menu. When the reader is ready to scan fingerprints, the reader icon appears normally. Otherwise, a red X displays over the reader icon. The icon also flashes in red color when a fingerprint scan is being processed. For more information on how to activate and use DigitalPersona Personal, click Start Programs DigitalPersona Personal. The following sub-items are available in this menu:
Fingerprint Enrollment Wizard - To enroll your fingerprint
Fingerprint Logon Manager - To add, remove or modify properties related to Fingerprint Logons
Import and Export Wizard - To export fingerprint information into a file for the further import on another computer, or for the use as a user-level backup. This functionality allows avoiding the need to re-enter the data when upgrading your computer or while adding a fingerprint reader to a second computer. However, you need to enroll your fingerprints on the computer that you are exporting the DigitalPersona Personal data to.
Properties - To configure DigitalPersona Personal Settings and product behavior. For more information, see DigitalPersona Online Help Using DigitalPersona Personal Features General Settings.
Check for Updates - To deliver and install software updates and also for updating options. You must have an Internet connection to use this feature. You can either check for updates manually or automatically. About Your Computer 13
Help - HTML-based Help. C O N S U M E R I R Infrared sensor for using the Dell Travel Remote. A N A L O G M I C R O P H O N E Integrated single microphone for conferencing and chat. NOTE: Analog microphone is present only when you have not ordered for the optional camera and digital array microphones. T O U C H P A D B U T T O N S Use these buttons much like the buttons on a mouse when you use the touch pad to move the cursor on the display. T O U C H P A D Provides the functionality of a mouse. C A P S L O C K L I G H T turns on when Caps Lock is activated. D I G I T A L A R R A Y M I C R O P H O N E S Higher quality built-in microphones for conferencing and chat. These microphones filter noise and provide better sound quality NOTE: Digital array microphones are optional and may not be present in your computer unless you have ordered for the optional camera. Instead, your computer will have an integrated single analog microphone. 14 About Your Computer Back and Left View 14 1 2 3 4 13 12 5 6 7 8 9 10 11 1 3 5 7 9 ExpressCard slot headphone connectors (2) network connector (RJ-45) eSATA connector*
HDMI connector 2 4 6 8 8-in-1 media card reader microphone connector USB connector video connector 10 wireless switch 11 security cable slot 12 Wi-Fi catcher network locator 13 air vents 14 battery
* Studio 1535 systems have an additional USB connector instead of an eSATA connector. About Your Computer 15 E X P R E S S C A R D S L O T Supports one ExpressCard. The computer ships with a plastic blank installed in the slot. 8 - I N -1 M E D I A C A R D R E A D E R Provides a fast and convenient way to view and share digital photos, music, and videos stored on a media memory card. The computer ships with a plastic blank installed in the slot. The 8-in-1 memory card reader reads the following digital media memory cards:
Secure Digital (SD) memory card
Secure Digital Input Output (SDIO) card
MultiMediaCard (MMC)
Memory Stick
Memory Stick PRO
xD-Picture Card
Hi Speed-SD
Hi Density-SD A U D I O C O N N E C T O R S Attach headphones to the connector Attach a microphone to the connector N E T W O R K C O N N E C T O R (RJ-45) Connects the computer to a network. The two lights next to the connector indicate status and activity for wired network connections. For information on using the network adapter, see the device users guide supplied with your computer. U S B C O N N E C T O R S Connect USB devices, such as a mouse, keyboard, or printer. 16 About Your Computer E S ATA C O N N E C T O R Connect eSATA compatible storage devices, such as external hard disk drives or optical drives. NOTE: The eSATA connector is available only in Studio 1536. V I D E O C O N N E C T O R Connects video devices, such as a monitor. HDMI C O N N E C T O R HDMI (High-Definition Multimedia Interface) connector carries an uncompressed all digital signal to produce hi-definition video and audio. W I R E L E S S O N / O F F S W I T C H Use this switch to rapidly turn off or on any wireless devices such as WLAN cards and internal cards with Bluetooth wireless technology. The wireless switch on your Dell computer uses the Dell Wi-Fi Catcher network locator (see "Wi-Fi Catcher network locator" on page 18) to scan for wireless networks in your vicinity. The wireless switch is enabled and configured for use when your computer is shipped to you. You can change the settings through Dell QuickSet or the BIOS (system setup program). 1 2 1 2 off on Disables wireless devices Enables wireless devices About Your Computer 17 S E C U R I T Y C A B L E S L O T Lets you attach a commercially available antitheft device to the computer. W I - F I C A T C H E R N E T W O R K L O C A T O R Press this button for a few seconds to scan specifically for wireless networks in your vicinity. The Wi-Fi Catcher Network Locator has a light that operates as follows:
- Flashing white: Searching for networks
- Solid white for 10 seconds and then turns off: Network found
- Off (flashing white turns off after 10 blinks): No signal found The Wi-Fi Catcher Network Locator is enabled and configured for use when your computer is shipped to you. For more information on the Wi-Fi Catcher Network Locator and to enable the feature through Dell QuickSet, right-click the QuickSet icon in the notification area, and then select Help. A I R V E N T S The computer uses an internal fan to create airflow through the vents, which prevents the computer from overheating. The fan automatically turns on when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer. CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. 18 About Your Computer Bottom View 1 2 3 4 1 3 battery battery release latch 2 4 battery charge/health gauge base cover B A T T E R Y When a battery is installed, you can use the computer without connecting the computer to an electrical outlet. NOTE: Connecting the computer to an electrical outlet through the AC adapter will present the brightest picture as well as charge the battery. B A T T E R Y C H A R G E /H E A L T H G A U G E Provides information on the battery charge. B A T T E R Y R E L E A S E L A T C H Releases the battery. B A S E C O V E R Compartment that contains the processor, hard drive, memory modules, WLAN, WWAN, or Ultra Wideband (UWB) cards. About Your Computer 19 Removing and Replacing the Battery CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use batteries from other computers with your computer. CAUTION: Before performing these procedures, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and the computer, and remove any other external cables from the computer. NOTICE: You must remove all external cables from the computer to avoid possible connector damage. NOTICE: If you choose to replace the battery with the computer in Sleep state, you have up to 1 minute to complete the battery replacement before the computer shuts down and loses any unsaved data. To remove the battery:
1 Ensure that the computer is turned off. 2 Turn the computer over. 3 Slide the battery release latch toward the side of the computer until it is engaged. 4 Slide the battery out of the bay. 1 2 1 battery 2 battery release latch To replace the battery, slide the battery into the bay until it clicks into place. 20 About Your Computer Removing and Replacing the Base Cover CAUTION: Before working inside your computer, follow the safety instructions that shipped with your computer. CAUTION: Before performing this procedures, turn off the computer, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and the computer, and remove any other external cables from the computer. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). To remove the base cover:
1 Ensure that the computer is turned off. 2 Remove the battery (see "Removing and Replacing the Battery" on page 20). 3 Loosen the six captive screws on the base cover and lift the cover off the computer at an angle as shown in the picture. CAUTION: Do not touch the processor thermal-cooling assembly. Processor components should be removed only by trained support personnel. For instructions on removal and replacement of parts, see the Service Manual at support.dell.com. To replace the base cover:
1 Align the tabs on the base cover to the bottom of the computer. 2 Replace and tighten the six captive screws on the base cover. 3 Replace the battery (see "Removing and Replacing the Battery" on page 20). About Your Computer 21 1 2 4 3 1 3 base cover tabs 2 4 captive screws (6) SIM card slot 22 About Your Computer Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start select the option to view information about your computer.
, click Help and Support, and then Processor Processor type L1 cache L2 cache External bus frequency HyperTransport (AMD) Studio 1535:
Intel CeleronProcessor
Intel Pentium Processor
Intel Core 2 Processor Studio 1536:
AMD Sempron Processor
AMD Athlon Dual Core Processor
AMD Turion Dual Core Processor
AMD Turion Ultra Dual Core Processor 64 KB (Intel - 32 KB per core) 256 KB (AMD - 128 KB per core) 512 KB (AMD Sempron) 1 MB (Intel Pentium, Intel Celeron, AMD Athlon, AMD Turion) 2 MB or 3 MB (Intel Core 2 Duo, AMD Turion Ultra) 6 MB (Intel Core 2 Duo) 533 MHz (Intel Celeron, Intel Pentium Dual Core) 667 MHz/800 MHz (Intel Core 2 Duo) 2.66 GHz (AMD Turion Ultra Dual-Core) Specifications 23 System Information System chipset Data bus width DRAM bus width Processor address bus width Flash EPROM Graphics bus PCI bus ExpressCard Intel GM/PM 965 (Studio 1535) AMD M780G (Studio 1536) 64 bits dual-channel (2) 64-bit buses 32 bits 2 MB PCI-E X16 32 bits NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards. ExpressCard controller Intel ICH8M (Studio 1535) AMD M780G (Studio 1536) ExpressCard connector one ExpressCard slot (54 mm) Cards supported ExpressCard/34 (34 mm) ExpressCard/54 (54 mm) 1.5 V and 3.3 V ExpressCard connector size 26 pins 24 Specifications 8-in-1 Memory Card Reader 8-in-1 memory card controller Ricoh R5C833 8-in-1 memory card connector 8-in-1 combo card connector Cards supported
Secure Digital (SD)
SDIO
MultiMediaCard (MMC)
Memory Stick
Memory Stick PRO
xD-Picture Card
Hi Speed-SD
Hi Density-SD Memory Memory module connector two user-accessible SODIMM connectors Memory module capacities 512 MB, 1 GB, 2 GB Memory type Minimum memory Maximum memory 800 MHz SODIMM DDR2 512 MB (single channel) 4 GB (dual channel 2G x2) NOTE: In order to take advantage of the dual channel bandwidth capability, both memory slots must be populated and must match in size. NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files. Ports and Connectors Audio IEEE 1394a Consumer IR Mini Card microphone connector, two stereo headphone/speakers connector 4-pin serial connector (optional) sensor compatible with Philips RC6
(receive only) two Type IIIA Mini Card slots, one half-size Mini Card slot Network adapter RJ-45 port Specifications 25 one four pin eSATA/USB combo connector
(available only on Studio 1536) four 4-pin USB 2.0-compliant connector
(Studio 1535) three 4-pin USB 2.0-compliant connector
(Studio 1535) 15-hole connector 19 pin External V.92 56K USB Modem Hardware modem Universal Serial Bus (USB) 10/100/1000 Ethernet LAN on system board internal WLAN (half-size Mini-Card), WWAN, Mini-Card with Bluetooth wireless technology, UWB (optional) Mini-
Cards WWAN ExpressCard Bluetooth wireless technology integrated on system board ATI Mobility Radeon HD 3450 GDDR2 256MB Ports and Connectors (continued) eSATA USB Video HDMI Communications Modem:
Type Controller Interface Network adapter Wireless Video Discrete:
Video type Video controller Video memory 26 Specifications Video (continued) UMA:
Video type Video controller integrated on system board Mobile Intel GMA X3100, ATI Radeon HD 3200 Graphics Video memory Intel: Up to 358 MB of shared memory LCD interface TV support Audio Audio type Audio controller Stereo conversion Interfaces:
Internal External Speaker AMD: Up to 256 MB of shared memory (32 MB dedicated local frame buffer) LVDS HDMI 1.2 IDT 92HD73C High Definition Audio codec 5.1 channel High Definition Audio 24-bit (analog-to-digital and digital-to-analog) Intel High Definition Audio microphone-in connector, two stereo headphones/speakers connector two 4-ohm speakers Internal speaker amplifier 2 Watt per channel into 4 ohms Volume controls program menus, media control buttons Specifications 27 Display Type (TrueLife) Dimensions:
Height Width Diagonal Maximum resolutions:
15.4-inch CCFL WXGA Anti-Glare 15.4-inch CCFL WXGA+ with TrueLife 15.4-inch CCFL WUXGA with TrueLife 15.4-inch WXGA+WLED with TrueLife 207 mm (8.14 in) 331.2 mm (13.03 in) 391.2 mm (15.4 in) WXGA AG 1280 x 800 at 262 K colors WXGA+ with TrueLife 1440 x 900 at 262 K colors WUXGA+with TrueLife 1600 x 1200 at 262 K colors Refresh rate Operating angle Viewing angles:
Horizontal Vertical Pixel pitch:
WXGA AG WXGA+ with TrueLife WUXGA+with TrueLife Controls 60 Hz 0 (closed) to 140 40 (WXGA AG) 55 (WXGA+ with TrueLife) 55 (WUXGA+ with TrueLife)
+15/30 (WXGA AG) 45 (WXGA+ with TrueLife) 45 (WUXGA+ with TrueLife) 0.258 mm 0.2304 mm 0.1725 mm brightness can be controlled through keyboard shortcuts (see Dell Technology Guide for more information.) 28 Specifications Media Drive Interface Keyboard Number of keys DVD+/-RW Roxio Creator 10 DE and Roxio Creator 10 Premier - Ultimate Dell MediaDirect 4.0 86 (U.S. and Canada); 102 (Europe); 105
(Japan); 104 (Brazil) Layout QWERTY/AZERTY/Kanji NOTE: Backlit keyboard is optional Camera (optional) Pixel 2.0 mega pixel Video Resolution 320x240 ~1600x1200 (640x480 at 30fps) Diagonal Viewing Angle 66 Touch Pad X/Y position resolution
(graphics table mode) Size:
Width Height 240 cpi 73.09-mm (2.87-in) sensor-active area 40.09-mm (1.57-in) rectangle Specifications 29 Battery Type Dimensions:
Depth Height Width Weight Voltage 9-cell "smart" lithium ion 6-cell "smart" lithium ion 4-cell "smart" lithium ion 48.3 mm (1.9 in) (4/6/9 cell) 20.4 mm (0.8 in) (4/6 cell) 37.8 mm (1.5 in) (9 cell) 206.6 mm (8.13 in) (4/6 cell) 284.9 mm (11.2 in) (9 cell) 0.24 kg (0.54 lb) (4 cell) 0.34 kg (0.75 lb) (6 cell) 0.5 kg (1.1 lb) (9 cell) 11.1 VDC (6/9 cell) 14.8 VDC (4 cell) Charge time (approximate):
Computer off Operating time 4 hours Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See Dell Technology Guide for more information on battery life. Life span (approximate) 300 discharge/charge cycles Temperature range:
Operating Storage Coin-cell battery 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) CR-2032 30 Specifications AC Adapter Input voltage Input current (maximum) Input frequency Output current 65 W 90 W Output power Rated output voltage Dimensions:
65 W Height Width Length 90 W Height Width Length Weight (without cables) 65 W 90 W Temperature range:
Operating Storage Connector types:
DC connector AC connector 100240 VAC 1.5 A 5060 Hz 3.34 A (continuous) 4.34 A (peak for 4-second pulse) 4.62 A (continuous) 5.62 A (peak for 4-second pulse) 65 W or 90 W 19.5 VDC 28.2 mm (1.11 in) 57.9 mm (2.28 in) 137.2 mm (5.4 in) 34.2 mm (1.35 in) 60.9 mm (2.39 in) 153.42 mm (6.04 in) 0.29 kg (0.64 lb) 0.345 kg (0.76 lb) 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) 3 pin, 7.4 mm plug 2 pin - C7 (Japan only) 3 pin - C5 Specifications 31 Physical Height Width Depth 25.3 mm to 38.5 mm (1.0 in to 1.51 in) 355 mm (13.98 in) 261.9 mm (10.31 in) Weight (with 4-cell battery):
Configurable to less than 2.68 kg (5.91 lb) Environmental Temperature range:
Operating Storage 0 to 35C (32 to 95F) 40 to 65C (40 to 149F) Relative humidity (maximum):
Operating Storage 10% to 90% (noncondensing) 5% to 95% (noncondensing) Maximum vibration (using a random vibration spectrum that simulates user environment):
Operating Storage 0.66 GRMS 1.3 GRMS Maximum shock (Measured with hard drive in operating but not accessing data status and a 2-ms half-
sine pulse for operating. Also measured with hard drive in head-
parked position and a 2-ms halfsine pulse for storage):
Operating Storage Altitude (maximum):
Operating Storage 110 G 160 G 15.2 to 3048 m (50 to 10,000 ft) 15.2 to 10,668 m (50 to 35,000 ft) Airborne containment level G2 or lower as defined by ISA-S71.04-1985 32 Specifications Troubleshooting Dell Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. This service is free and can be customized for content, format, and frequency of notifications. To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate. Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. Diagnostics Available Depending on which Dell computer you have purchased there may be additional extended Dell 32 Bit Diagnostics available on the hard drive in a Utility Partition that provides additional troubleshooting. When to Use PSA Diagnostics and Dell 32 Bit Diagnostics If you experience a problem with your computer, perform the checks in
"Lockups and Software Problems" on page 44 and run PSA Diagnostics and Dell 32 Bit Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you begin. NOTE: PSA and 32 Bit Dell Diagnostics operate only on Dell computers. Enter system setup, review your computers configuration information, and ensure that the device you want to test displays in system setup and is active
(for more information on system setup, see Dell Technology Guide). Start the Dell 32 Bit Diagnostics from your hard drive or from your Drivers and Utilities media. Troubleshooting 33 Starting PSA Diagnostics From Your Computer NOTE: If your computer does not display a screen image, contact Dell (see
"Contacting Dell" on page 58). NOTE: Troubleshooting using Dell 32 Bit Diagnostics through the Utility Partition, referenced in this section, may or may not be available in your computer. 1 Ensure that the computer is connected to an electrical outlet. 2 Turn on (or restart) your computer. 3 Start PSA Diagnostics in one of the following two ways:
a When the DELL logo appears, press <F12> immediately. Select Diagnostics from the boot menu, and then press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again. NOTE: Before attempting option B, the computer must be turned off. b Press and hold the <Fn> key while powering the computer on. Follow the prompts on the screen, select Diagnostics to start the PSA suite of tests. The computer then runs the Pre-boot Self Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.
During the assessment, provide inputs when prompted.
If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>. If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell.
If the Pre-boot System Assessment completes successfully and your system has 32 Bit Diagnostics, you receive the message Booting Dell Diagnostics Utility Partition. Press any key to continue. 4 Press any key to start the Dell 32 Bit Diagnostics. 34 Troubleshooting Starting the Dell 32 Bit Diagnostics From the Drivers and Utilities Media NOTE: Depending on which Dell computer you have purchased there may not be an additional extended Dell 32 Bit Diagnostics available on the Drivers and Utilities media referenced in this section. 1 Insert your Drivers and Utilities media. 2 Shut down and restart the computer. 3 When the DELL logo appears, press <F12> immediately. NOTICE: Keyboard failure may result when a key on the keyboard is held down for extended periods of time. To avoid possible keyboard failure, press and release <F12> in even intervals until the boot device menu appears. 4 At the boot device menu, use the up- and down-arrow keys to highlight CD/DVD/CD-RW, and then press <Enter>. NOTE: The Quickboot feature changes the boot sequence for the current boot only. Upon restart, the computer boots according to the boot sequence specified in system setup. 5 Select the Boot from CD-ROM option from the menu that appears, and then press <Enter>. 6 Type 1 to start the Drivers and Utilities menu, and then press <Enter>. 7 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer. 8 At the Dell Diagnostics Main Menu, select the test you want to run. NOTE: Write down the error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 9 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 10 Remove your Drivers and Utilities media and close the Main Menu window to exit Diagnostics. Restart the computer. Troubleshooting 35 Dell Diagnostics Main Menu After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: It is recommended that you select Test System to run a complete test on your computer. Option Function Test Memory Run the stand-alone memory test Test System Run System Diagnostics Exit Exit Diagnostics After you have selected the Test System option from the main menu, the following menu appears. NOTE: It is recommended that you select Extended Test from the menu below to run a more thorough check of the devices in the computer. Option Function Express Test Performs a quick test of system devices. The test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of system devices. The test Custom Test Symptom Tree typically takes an hour or more and periodically requires your input to answer specific questions. Tests a specific device in the system and can be used to customize the tests you want to run. Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having. For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 58). NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready. 36 Troubleshooting The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Tab Results Errors Help Function Displays the results of the test and any error conditions encountered. Displays error conditions encountered, error codes, and the problem description. Describes the test and any requirements for running the test. Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings. Dell Support Center The Dell Support Center helps you find the service, support and system-specific information you need. For more information about Dell Support Center and available support tools, click the Services tab at support.dell.com. Click on the provides links to access:
icon in the taskbar to run the application. The home page
Self Help (Troubleshooting, Security, System Performance, Network/Internet, Backup/Recovery, and Windows Vista)
Alerts (technical support alerts relevant to your computer)
Assistance from Dell (Technical Support with DellConnect, Customer Service, Training and Tutorials, How-To Help with Dell on Call, and Online Scan with PCCheckUp)
About Your System (System Documentation, Warranty Information, System Information, Upgrades & Accessories) The top of the Dell Support Center home page displays your systems model number along with its service tag and express service code. Troubleshooting 37 For more information on Dell Support Center, see the Dell Technology Guide. It is available in Windows Help and Support (Start Help and Support) and at Dell Support Website. Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. Fill out the "Diagnostics Checklist" on page 57 as you complete these checks. W I N D O W S R E C O G N I Z E S T H E D R I V E E N S U R E T H A T M I C R O S O F T
Click Start Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E
Insert another CD, DVD, or BD to eliminate the possibility that the original media is defective.
Insert a bootable media and restart the computer. C L E A N T H E D R I V E O R D I S K See Dell Technology Guide. C H E C K T H E C A B L E C O N N E C T I O N S C H E C K F O R H A R D W A R E I N C O M P A T I B I L I T I E S See Dell Technology Guide for instructions on troubleshooting software and hardware problems. R U N T H E D E L L D I A G N O S T I C S See "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on. R U N C H E C K D I S K 1 Click Start Computer. 2 Right-click Local Disk (C:). 38 Troubleshooting 3 Click Properties Tools Check Now. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 4 Click to check Scan for and attempt recovery of bad sectors, and then click Start. Error Messages Fill out the "Diagnostics Checklist" on page 57 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared. A U X I L I A R Y D E V I C E F A I L U R E The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. If the problem persists, contact Dell (see "Contacting Dell" on page 58). B A D C O M M A N D O R F I L E N A M E Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname. C A C H E D I S A B L E D D U E T O F A I L U R E The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 58). CD D R I V E C O N T R O L L E R F A I L U R E The CD drive does not respond to commands from the computer (see "Drive Problems" on page 38). D A T A E R R O R The hard drive cannot read the data (see "Drive Problems" on page 38). D E C R E A S I N G A V A I L A B L E M E M O R Y One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see Service Manual for instructions to replace memory modules). D I S K C : F A I L E D I N I T I A L I Z A T I O N The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). D R I V E N O T R E A D Y The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. Troubleshooting 39 E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk. A F I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? <
> | Do not use these characters in filenames. G A T E A20 F A I L U R E A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. G E N E R A L F A I L U R E The operating system is unable to carry out the command. The message is usually followed by specific informationfor example, Printer out of paper. Take the appropriate action. H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R The computer cannot identify the drive type. Shut down the computer, remove the hard drive, and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive, and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see
"Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). H A R D - D I S K D R I V E F A I L U R E The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive, and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). 40 Troubleshooting H A R D - D I S K D R I V E R E A D F A I L U R E The hard drive may be defective. Shut down the computer, remove the hard drive, and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). I N S E R T B O O T A B L E M E D I A The operating system is trying to boot to nonbootable media, such as a CD. Insert bootable media. I N V A L I D C O N F I G U R A T I O N I N F O R M A T I O N - P L E A S E R U N S YS T E M S E T U P P R O G R A M The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. K E Y B O A R D C L O C K L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). K E Y B O A R D C O N T R O L L E R F A I L U R E For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). K E Y B O A R D D A T A L I N E F A I L U R E For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see
"Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). K E Y B O A R D S T U C K K E Y F A I L U R E For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics
(see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). L I C E N S E D C O N T E N T I S N O T A C C E S S I B L E I N M E D I AD I R E C T Dell MediaDirect cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played. M E M O R Y A D D R E S S L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. Troubleshooting 41 M E M O R Y A L L O C A T I O N E R R O R The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation. M E M O R Y D A T A L I N E F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. M E M O R Y D O U B L E W O R D L O G I C F A I L U R E A T A D D R E S S , R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. M E M O R Y O D D/ E V E N L O G I C F A I L U R E A T A D D R E S S, R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. M E M O R Y W R I T E / R E A D F A I L U R E A T A D D R E S S, R E A D V A L U E E X P E C T I N G V A L U E A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. N O B O O T D E V I C E A V A I L A B L E The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device. N O B O O T S E C T O R O N H A R D D R I V E The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 58). N O T I M E R T I C K I N T E R R U P T A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Pre-
Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). N O T E N O U G H M E M O R Y O R R E S O U R C E S . E X I T S O M E P R O G R A M S A N D T R Y A G A I N You have too many programs open. Close all windows and open the program that you want to use. O P E R A T I N G S YS T E M N O T F O U N D Reinstall the hard drive. If the problem persists, contact Dell (see "Contacting Dell" on page 58). O P T I O N A L RO M B A D C H E C K S U M The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 58). A R E Q U I R E D .DLL F I L E W A S N O T F O U N D The program that you are trying to open is missing an essential file. Remove and then reinstall the program. 42 Troubleshooting 1 Click Start Control Panel. 2 Under Programs, click Uninstall a Program. 3 Select the program you want to remove. 4 Click Uninstall and follow the prompts on the screen. 5 See the program documentation for installation instructions. S E C T O R N O T F O U N D The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive. S E E K E R R O R The operating system cannot find a specific track on the hard drive. S H U T D O W N F A I L U R E A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Pre-Boot Self Assessment
(PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). TI M E- O F- D A Y C L O C K L O S T P O W E R System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program. If the message reappears, contact Dell (see "Contacting Dell" on page 58). TI M E- O F- D A Y C L O C K S T O P P E D The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell
(see "Contacting Dell" on page 58). TI M E- O F- D A Y N O T S E T - P L E A S E R U N T H E S YS T E M S E T U P P R O G R A M The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. TI M E R C H I P C O U N T E R 2 F A I L E D A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). U N E X P E C T E D I N T E R R U P T I N P R O T E C T E D M O D E The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). Troubleshooting 43 X : \ I S N O T A C C E S S I B L E . T H E D E V I C E I S N O T R E A D Y Insert a disk into the drive and try again. W A R N I N G: B A T T E R Y I S C R I T I C A L L Y L O W The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet;
otherwise, activate hibernate mode or shut down the computer. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. The computer does not start C H E C K T H E A C A D A P T E R Ensure that the AC adapter is firmly connected to the computer and to the electrical outlet. The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer. A program stops responding or crashes repeatedly E N D T H E P R O G R A M 1 Press <Crtl><Shift><Esc> simultaneously. 2 Click the Applications tab and select the program that is no longer responding. 3 Click End Task. NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N If necessary, uninstall and then reinstall the program. Software usually includes installation instructions in its documentation or on a DVD. 44 Troubleshooting A program is designed for an earlier Microsoft Windows operating system R U N T H E P R O G R A M C O M P A T I B I L I T Y W I Z A R D Program compatibility is a mode in Windows that lets you run programs written for earlier versions of Windows. For more information, search for the keyword program compatibility wizard in Windows Help and Support. A solid blue screen appears TU R N T H E C O M P U T E R O F F If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off, then restart your computer. Memory Problems Fill out the "Diagnostics Checklist" on page 57 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. I F Y O U R E C E I V E A N I N S U F F I C I E N T M E M O R Y M E S S A G E
Save and close any open files and exit any open programs you are not using to see if that resolves the problem.
See the software documentation for minimum memory requirements. If necessary, install additional memory.
Reseat the memory modules to ensure that your computer is successfully communicating with the memory.
Run the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). I F Y O U E X P E R I E N C E O T H E R M E M O R Y P R O B L E M S
Reseat the memory modules to ensure that your computer is successfully communicating with the memory.
Ensure that you are following the memory installation guidelines.
Run the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). Troubleshooting 45 Power Problems Fill out the "Diagnostics Checklist" on page 57 as you complete these checks. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. C H E C K T H E P O W E R L I G H T When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in Sleep statepress the power button to exit Sleep state. If the light is off, press the power button to turn on the computer. C H A R G E T H E B A T T E R Y The battery charge may be depleted. 1 Reinstall the battery. 2 Use the AC adapter to connect the computer to an electrical outlet. 3 Turn on the computer. NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer. C H E C K T H E B A T T E R Y S T A T U S L I G H T If the battery status light flashes amber or is a steady amber, the battery charge is low or depleted. Connect the computer to an electrical outlet. If the battery status light flashes blue and amber, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature. If the battery status light rapidly flashes amber, the battery may be defective. Contact Dell (see "Contacting Dell" on page 58). C H E C K T H E B A T T E R Y T E M P E R A T U R E If the battery temperature is below 0C
(32F), the computer will not start. TE S T T H E E L E C T R I C A L O U T L E T Ensure that the electrical outlet is working by testing it with another device, such as a lamp. C H E C K T H E AC A D A P T E R Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on. C O N N E C T T H E C O M P U T E R D I R E C T L Y T O A N E L E C T R I C A L O U T L E T Bypass power protection devices, power strips, and extension cables to verify that the computer turns on. 46 Troubleshooting E L I M I N A T E P O S S I B L E I N T E R F E R E N C E Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances. A D J U S T T H E P O W E R P R O P E R T I E S See Dell Technology Guide for power management settings. R E S E A T T H E M E M O R Y M O D U L E S If the computer power light turns on, but the display remains blank, reinstall the memory modules. Troubleshooting Software and Hardware Problems in the Windows Vista Operating System If a device is either not detected during the operating system setup or is detected but incorrectly configured, use Windows Vista Help and Support to resolve the incompatibility. Windows Vista is a new operating system, so many older devices may not have drivers or applications for Windows Vista. Check with your hardware manufacturer for further information on their device. To start the Hardware Troubleshooter:
1 Click Start Help and Support. 2 In the Find an answer section, click Troubleshooting. OR Type hardware troubleshooter in the search field, then press
<Enter>. 3 In the search results, select the option that best describes the problem and follow the troubleshooting steps. NOTE: If you do not find the answer in the items categorized in Troubleshooting, you can get Online Help by typing in your question in the Search Help field at the top of the window. Troubleshooting 47 Restoring Your Operating System You can restore your operating system in the following ways:
Windows Vista has the Backup and Restore Center that can create backups of important files on your computer, or backup the entire computer. You may then restore your operating system or files if needed.
Microsoft Windows Vista System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files. For instructions, see "Using Windows Vista System Restore" on page 48.
If you received an Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive. Use the media only if System Restore did not resolve your operating system problem. Using Windows Vista System Restore The Windows Vista operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access the Windows Help and Support Center, click Start Help and Support. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Creating a Restore Point You can automatically and manually create a restore point from the Windows Vista Back Up and Restore Center. There are two ways to get to the Windows Vista Backup and Restore Center:
1 Click Start Welcome Center. In the Get started with Windows section, click Show all 14 items... Back Up and Restore Center. 2 Click Start All Programs Maintenance Back Up and Restore Center. Under Tasks, click Create a restore point or change settings. 48 Troubleshooting For more information, 1 Click Start Help and Support. 2 Type System Restore in the search field and press <Enter>. Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start Control Panel System and Maintenance Back Up and Restore Center. 2 In the Tasks list, click Repair Windows using System Restore. 3 Click Continue in the User Account Control (UAC) dialog box asking for permission to run the application. 4 Click Next in the System Restore window to view the most recent restore points in chronological order. 5 Select the Show restore points older than 5 days checkbox to view the complete list of restore points. 6 Select a restore point. Try to restore from the most recent restore point. If this fails to correct the problem, try the next oldest restore point until the issue is resolved. Any software installed after the selected restore point will need to be reinstalled. 7 Click Next Finish. 8 When prompted, click Yes. 9 After System Restore finishes collecting data, the computer restarts. 10 After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration. If you encounter any error messages during the restore process, follow the prompts on the screen to correct the error. Troubleshooting 49 Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start Help and Support. 2 Type System Restore in the search field and press <Enter>. 3 Click Undo my last restoration, and then click Next. Restoring the Computer to the Default Factory Configuration The Dell Factory Image Restore option allows you to restore your hard drive back to its original factory configuration as when you first ordered it from Dell. This option appears on Dell computers that were originally pre-installed with Windows Vista and does not include computers purchased through the Express Upgrade promotion or computers that were upgraded to Windows Vista from another version of Windows. NOTICE: When you restore the computer to the default factory configuration, all data on the C drive is deleted. Before performing this procedure, back up personal files. If you do not back up personal files, the data is lost. 1 Restart the computer. To do this, click Start Restart. 2 As the computer restarts, press <F8> until the Advanced Boot Options menu appears on the screen. NOTE: You must press the <F8> key before the Windows logo appears on the screen. If you press <F8> after the Windows logo appears on the screen, the Advanced Boot Options menu will not appear on the screen. If you do not see the Advanced Boot Options menu, restart the computer, and then repeat this step until you see the menu on the screen. 3 Press <Down Arrow> to select Repair Your Computer on the Advanced Boot Options menu, and then press <Enter>. 4 Specify the language settings that you want, and then click Next. 5 Log in as a user who has administrative credentials, and then click OK. 50 Troubleshooting 6 Click Dell Factory Image Restore. 7 In the Dell Factory Image Restore window, click Next. 8 Select the Yes, reformat hard drive and restore system software to factory condition checkbox. 9 Click Next. The computer is restored to the default factory configuration. 10 When the restore operation is completed, click Finish to restart the computer. Troubleshooting 51 52 Troubleshooting Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:
1 See "Troubleshooting" on page 33 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 57. 4 Use Dell's extensive suite of online services available at Dell Support
(support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 54 for a more extensive list of Dell Support online. 5 If the preceding steps have not resolved the problem, see "Contacting Dell" on page 58. NOTE: Call Dell Support from a telephone near or at the computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 54. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Getting Help 53 Technical Support and Customer Service Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 56, and then see the contact information for your region or go to support.dell.com. DellConnect DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. You can access DellConnect from the Dell Support Center (see "Dell Support Center" on page 37). Online Services You can learn about Dell products and services on the following websites:
www.dell.com www.dell.com/ap (Asian/Pacific countries only) www.dell.com/jp (Japan only) www.euro.dell.com (Europe only) www.dell.com/la (Latin American and Caribbean countries) www.dell.ca (Canada only) You can access Dell Support through the following websites and e-mail addresses:
Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)
Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) 54 Getting Help
Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only)
Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password. AutoTech Service Dell's automated support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers. When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 58. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 58. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call for your region, see "Contacting Dell" on page 58. Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see the "Contacting Dell" on page 58. Getting Help 55 Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box. For the telephone number to call for your region, see "Contacting Dell" on page 58. 2 3 4 Include a copy of the invoice and a letter describing the reason for the return. Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 57), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Pre-Boot Self Assessment (PSA) Diagnostics and Dell 32 Bit Diagnostics" on page 33). Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit. 5 Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted. Returns that are missing any of the preceding requirements will be refused at Dells receiving dock and returned to you. Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dells automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist"
on page 57). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions that shipped with your computer. 56 Getting Help Diagnostics Checklist Name:
Date:
Address:
Phone number:
Service Tag (bar code on the back or bottom of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the systems start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Getting Help 57 Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, Contacting Dell techsheet, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Visit support.dell.com. 2 Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 3 Click Contact Us on the left side of the page. 4 Select the appropriate service or support link based on your need. 5 Choose the method of contacting Dell that is convenient for you. 58 Getting Help Appendix FCC Notice (U.S. Only) FCC Class B This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instruction manual, may cause interference with radio and television reception. This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation. NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your authority to operate this equipment. These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
Reorient the receiving antenna.
Relocate the system with respect to the receiver.
Move the system away from the receiver.
Plug the system into a different outlet so that the system and the receiver are on different branch circuits. If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions. Appendix 59 The following information is provided on the device or devices covered in this document in compliance with the FCC regulations:
Product name:
Dell Studio 1535/1536 Model number:
PP33L Company name:
Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, TX 78682 USA 512-338-4400 Macrovision Product Notice This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. 60 Appendix Index B battery removing, 20 Bluetooth wireless technology card device status light, 11 C camera, 10 Check Disk, 38 computer device status lights description, 11 diagnostics Dell, 33 digital array microphones, 14 display description, 10 Drivers and Utilities CD Dell Diagnostics, 33 drives problems, 38 crashes, 44-45 restore to previous operating E state, 48-49 specifications, 23 stops responding, 44 D Dell Diagnostics about, 33 starting from the Drivers and error messages, 39 H hard drive problems, 38 hardware Dell Diagnostics, 33 Utilities media, 35 Hardware Troubleshooter, 47 starting from your hard drive, 34 DellConnect, 54 device latch release description, 19 Index 61 I problems IEEE 1394 connector description, 16 M media control buttons description, 10 messages error, 39 modem connector description, 19 N network connector description, 16 O blue screen, 45 computer crashes, 44-45 computer does not start up, 44 computer stops responding, 44 Dell Diagnostics, 33 drives, 38 error messages, 39 hard drive, 38 lockups, 44 power, 46 power light conditions, 46 program crashes repeatedly, 44 program stops responding, 44 programs and Windows compatibility, 45 restore computer to previous operating state, 48-49 restore operating system to previous state, 48 software, 44-45 operating system R reinstalling Windows Vista, 48-50 reinstalling Windows Vista, 48-50 P power problems, 46 power button description, 11 power light conditions, 46 62 Index S security cable slot description, 18 software problems, 45 software and hardware incompatibilities, 47 specifications, 23 System Restore, 48-49 T touch pad buttons description, 14 track stick/touch pad buttons description, 14 troubleshooting Dell Diagnostics, 33 Hardware Troubleshooter, 47 restore computer to previous operating state, 48-49 W Windows Vista Program Compatibility wizard, 45 reinstalling, 48-50 System Restore, 48-49 wizards Program Compatibility wizard, 45 Index 63 64 Index
various | user guide | Users Manual | 1.37 MiB | May 09 2008 |
Contents:
Broadcom 802.11g WLAN PCI-E Mini Card, BCM94312HMG User Manual Introduction Completing the Setup Utility Functions Specifications Regulatory Information Company Copyright Statement Company Trademark Statement. Microsoft and Windows are trademarks owned by Microsoft Corporation. All other trademarks are the property of their respective owners. WLCARD-UG200-D2 01.30.03 file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/index.htm [1/30/03 10:11:15 PM]
Introduction:
Back to Contents Introduction: Broadcom 802.11g PCI-E Mini Card User Manual Broadcom 802.11g WLAN Solution Using the Broadcom 802.11g WLAN Features and Requirements Broadcom 802.11g WLAN Solution The Broadcom 802.11g WLAN solution accesses wireless local area networks (LANs), enables the sharing of a local printer and files with others in the network, accesses the Internet, and enables roaming about the officewire-free. This wireless LAN solution is designed for both the home user and small businessesand it is scalable so that users can be added and new network features can be enabled as networking needs grow. WEP is a security protocol for wireless local area networks (defined in IEEE Std 802.11, 1999 Edition) that encrypts data sent over radio waves. The use of the WEP key is optional and can be enabled or disabled. If the network being connecting to has enabled WEP, WEP must also be enabled in the network profile and the WEP key must be set to match the WEP key used by the network. Otherwise, it is impossible to connect to the network. The Broadcom 802.11g enabled notebook makes a wireless connection to a network, as illustrated on the following figure. Networks 1 and 2 are infrastructure type of networks. The two notebook computers connected by radio waves form an ad hoc type of network. Enterprise Users file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/intro.htm (1 of 3) [1/30/03 10:11:16 PM]
Introduction:
Obtain the following information from the network administrator:
l Network names (SSID) of the specific wireless networks to connect to l WEP (Wired Equivalent Privacy) key information (if any) for the networks to connect to l For Microsoft Windows networking, the customer name and workgroup name l For a network account, a user name and password l An IP address (if not using a DHCP server) Home Users The access point (AP) that communicates with the Broadcom 802.11g enabled notebook has a preassigned network name
(SSID) that the notebook recognizes upon startup. To enable WEP, use any string of numbers for the WEP key. Upon startup, the Broadcom 802.11g enabled notebook detects certain wireless networks (WLANs) that are within range. Before connecting to these and other wireless networks, configure a profile for each network.See Completing the setup. Using the Broadcom 802.11g WLAN The Broadcom 802.11g enabled notebook is an IEEE 802.11g based wireless LAN device. A LAN is composed of two or more computers that are connected to each other to share files or common equipment such as a printer or an Internet connection. A wireless LAN provides the same functionality of a wired network, but it eliminates the need to install networking cables and other networking equipment. Not only is a wireless LAN easier to deploy, but it also allows for roaming. For example, when using the WLAN enabled notebook, it is possible to roam from a conference room to an office without being disconnected from the network. Features and Requirements An IEEE 802.11 based wireless LAN includes the following features:
l Support for IEEE 802.11g draft specification l Support for IEEE 802.11b standard l 2.4-GHz band operation l Network data rate of up to 54 Mbit/s l Wired Equivalent Privacy (WEP) encryption The following items are needed for participating in a wireless LAN:
l Broadcom 802.11g enabled notebook computer running on a Microsoft Windows XP operating system l Software compact disc containing the drivers, software reference guide, and Help file The Broadcom 802.11g enabled notebook works with any Wi-Fi CERTIFIED base station or wireless client adapter. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/intro.htm (2 of 3) [1/30/03 10:11:16 PM]
Introduction:
Back to top Back to Contents Ccopyright and Trademark Information. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/intro.htm (3 of 3) [1/30/03 10:11:16 PM]
Completing the Setup:
Back to Contents Completing the Setup: Broadcom 802.11g WLAN User Manual NOTEBefore starting, obtain the required network information from the network administrator or the wireless access point installer (see The Broadcom 802.11g WLAN Solution in Introduction). Modes of Operation Configuring a Network Profile Modes of Operation A wireless LAN can be configured for two different modes of operation: infrastructure network and computer-to-computer
(ad hoc) network. Whereas each mode has its advantages, one mode may be more appropriate than the other, depending on the location and type of network connection. Infrastructure Mode The key difference between the infrastructure type of network and an ad hoc network is that the infrastructure network includes a base station (host) computer that has a built-in wireless network adapter and is connected to a wireless access point (AP). This functionality allows computers on the infrastructure wireless LAN to access the resources and tools of the wired LAN, including Internet access, e-mail, file transfers, and printer sharing. Characteristics Networked computers communicate with each other through a dedicated AP. All data transmitted between the computers on this wireless LAN passes through the AP. Advantages l Extended range. The access point extends the range of the wireless LAN. Each computer can communicate with other computers equipped by wireless networks that are within the range of the access point. l Roaming. As the user moves around the home or office, the 802.11g enabled notebook determines the best access point to use to ensure continuous communication with the network. l Network connectivity. An access point can provide wireless LAN access to an existing wired network by bridging the two networks together. This gives users of the wireless LAN access to all the functions of a wired networkfrom file server access to e-mail and the Internet. Disadvantages Because the infrastructure mode offers more features, it requires additional components and setup time to deploy. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (1 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:
Requirements A base station computer having a wired connection to the Internet, a wireless network adapter, and a connection to an AP. Computer-to-Computer Mode A peer-to-peer (ad hoc) network is the easiest to deploy and is ideal for home use or in small offices. This mode allows the sharing of files with other employees, printing to a shared office printer, and access to the Internet through a shared modem. With ad hoc networking, however, the computer is only able to communicate with other wireless networks that are within a certain range and are in the same wireless workgroup. Characteristics Networked computers send data directly to each other. Advantages l Simple setup l Cost efficiency Disadvantages Communication is limited to those who are located within a certain range. Configuring a Network Profile To connect to a wireless network, a network profile for that network must be configured on the 802.11g enabled notebook. If the 802.11g enabled notebook computer came with the 802.11g WLAN card already installed and set up at the factory, follow the network profile configuration instructions provided below. NOTEFor more information on how to configure a network profile and IEEE 802.1x authentication, click Learn about setting up wireless network configuration at the bottom of the Wireless Networks tab of Wireless Network Connection Properties. Open Network Connections and then open Properties for the Wireless Network Connection you want to configure by doing the following. 1. Click Start, and then click Control Panel. 2. Double-click Network Connections. 3. Right-click Wireless Network Connection, and then click Properties. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (2 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:
4. Click the Wireless Networks tab. You can configure a network profile for networks that are listed under Available networks as well as those that are not listed. When you have completed configuring a network profile, the network name and icon appear at the top of the list under Preferred networks. The computer automatically connects to the network at the top of the list. Follow the applicable instruction set below, based on whether or not the network is listed and whether or not the network requires a WEP key (check with your network administrator to see if a WEP key is required). NOTEBoth the network name and the network key are case-sensitive. l Configuring a Profile for a Listed Network That Does Not Require a WEP Key l Configuring a Profile for a Listed Network That Requires a WEP key l Configuring a Profile for a Network That Is Not Listed and Does Not Require a WEP Key l Configuring a Profile for a Network That is Not Listed and Requires a WEP Key Configuring a Profile for a Listed Network That Does Not Require a WEP Key 1. Open Network Connections and then open Properties for the Wireless Network Connection to configure by file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (3 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:
doing the following. a. Click Start, and then click Control Panel. 2. Double-click Network Connections. 3. Right-click Wireless Network Connection, and then click Properties. 2. Click the Wireless Networks tab. 3. Under Available networks, click the network name, and then click Configure. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (4 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:
4. Click OK. The network name and icon appear at the top of the list under Preferred networks. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (5 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:
5. Click OK to activate the network connection. To verify that the network connection has been made, reopen Wireless Network Connection Properties for that wireless network and click the Wireless Networks tab. The computer is connected to the selected network when a blue bubble appears on top of the icon network. If the bubble does not appear, click Refresh. If it still does not appear, try to access a Web page to verify that an Internet connection exists. for that Configuring a Profile for a Listed Network That Requires a WEP Key 1. Open Network Connections and then open Properties for the Wireless Network Connection to configure by doing the following. a. Click Start, and then click Control Panel. 2. Double-click Network Connections. 3. Right-click Wireless Network Connection, and then click Properties. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (6 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:
2. Click the Wireless Networks tab. 3. Under Available networks, click the network name, and then click Configure. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (7 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:
4. Select the Data encryption (WEP enabled) box. 5. Clear the The key is provided for me automatically box. 6. Type the network key in the Network key box and again in the Confirm network key box. NOTEIt is not necessary to select the Key format or the Key length before typing the network key. These settings automatically change to the appropriate setting as the network key is typed. 7. Click OK. The network name and icon appear at the top of the list under Preferred networks. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (8 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:
8. Click OK to activate the network connection. To verify that the network connection has been made, reopen Wireless Network Connection Properties for that wireless network and click the Wireless Networks tab. The computer is connected to the selected network when a blue bubble appears on top of the icon network. If the bubble does not appear, click Refresh. If it still does not appear, try to access a Web page to verify that an Internet connection exists. for that Configuring a Profile for a Network That Is Not Listed and Does Not Require a WEP Key 1. Open Network Connections and then open Properties for the Wireless Network Connection to configure by doing the following. a. Click Start, and then click Control Panel. 2. Double-click Network Connections. 3. Right-click Wireless Network Connection, and then click Properties. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (9 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:
2. Click the Wireless Networks tab. 3. Click Add. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (10 of 15) [1/30/03 10:11:18 PM]
Completing the Setup: Company 54g Wireless LAN (WLAN) User Manual 4. Type the network name in the Network name (SSID) box. 5. Click OK. The network name and icon appear at the top of the list under Preferred networks. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (11 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:l 6. Click OK to activate the network connection. To verify that the network connection has been made, reopen Wireless Network Connection Properties for that network and click the Wireless Networks tab. The computer is connected to the selected network when a blue bubble appears on top of the icon bubble does not appear, click Refresh. If it still does not appear, try to access a Web page to verify that an Internet connection exists. for that network. If the Configuring a Profile for a Network That Is Not Listed and Requires a WEP Key 1. Open Network Connections and then open Properties for the Wireless Network Connection to configure by doing the following. a. Click Start, and then click Control Panel. 2. Double-click Network Connections. 3. Right-click Wireless Network Connection, and then click Properties. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (12 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:
2. Click the Wireless Networks tab. 3. Click Add. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (13 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:
4. Type the network name in the Network name (SSID) box and again in the Confirm network key box. 5. Select the Data encryption (WEP enabled) box. 6. Clear the The key is provided for me automatically box. 7. Type the network key in the Network key box and again in the Confirm network key box. NOTEIt is not necessary to select the Key format or the Key length before typing the network key. These settings automatically change to the appropriate setting as the network key is typed. 8. Click OK. The network name and icon appear at the top of the list under Preferred networks. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (14 of 15) [1/30/03 10:11:18 PM]
Completing the Setup:
9. Click OK to activate the network connection. To verify that the network connection has been made, reopen Wireless Network Connection Properties for that wireless network and click the Wireless Networks tab. The computer is connected to the selected network when a blue bubble appears on top of the icon network. If the bubble does not appear, click Refresh. If it still does not appear, try to access a Web page to verify that an Internet connection exists. for that Back to top Back to Contents Copyright and Trademark Information. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/setup.htm (15 of 15) [1/30/03 10:11:18 PM]
Utility Functions:
Back to Contents Utility Functions: 802.11g Wireless LAN (WLAN) User Manual Running Utility Functions Adding a New Network to the List of Preferred Networks Viewing or Modifying the Wireless Network Properties Setting Up an Ad Hoc (Peer-to-Peer) Group Network for Connecting to the Internet Adding an Ad Hoc Network Disabling the Radio Running Utility Functions The utility functions and details for the wireless network connection are available in Control Panel. These functions include Disabling the network device, Renaming the connection, View status of this connection, and Change settings of this connection. Changing Settings 1. Click Start, then click Control Panel. 2. Double-click Network Connections. 3. Click Wireless Network Connections, and then click Change settings of this connection. l Click the Wireless Network tab to configure available networks, add and remove networks, and change network properties. l Click the General tab, then click Configure m To change the properties of the network adapter, click the Advanced tab. m To view details about the driver files, update the driver for the device, roll back to the previous driver, or to uninstall the driver, click the Driver tab. m To view resource settings, click the Resources tab. m To change power management settings, click the Power Management tab. The Advanced tab in Network Adapter Properties lists the properties for the Company 54g Wireless LAN (WLAN) adapter. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (1 of 14) [1/30/03 10:11:19 PM]
Utility Functions: Company 54g Wireless LAN (WLAN) User Manual l IBSS Channel Number selects the independent basic service set (IBSS) channel number on which to operate. The Company 54g enabled notebook comes preset for use on channels 111. This setting is acceptable in most countries. Some countries allow use on more channels. If you travel to a country that allows the use of other channels, change the IBSS Channel Number to that number. l Locale selects the adapter properties that comply with the operating regulations for that locale. The Locale settings include USA, Israel, Japan, Jordan, Thailand, and Worldwide. This wireless LAN device is normally preset by default for the country in which the device is sold. Before operating this WLAN device, verify that the locale selection is correct by following the steps described in Changing Settings above. On the Advanced tab of HP WLAN 54g W450 Network Adapter Properties, m Click Locale m In the Value list, select the appropriate regional location If you travel to other countries with the Company 54g enabled notebook, follow the same steps to change the locale setting to match the destination country. Reset the locale setting back to the appropriate home setting after returning. If the destination country is not listed, change the Locale setting to Worldwide. l Radio Enable/Disable allows you to turn the radio on or off as necessary to comply with restrictions prohibiting the emission of radio signals, such as during takeoff and landing onboard a commercial aircraft. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (2 of 14) [1/30/03 10:11:19 PM]
Utility Functions: 802.11g Wireless LAN (WLAN) User Manual l Rate sets the transmission rate. The default setting is Use best rate. This automatically adjusts the data rate to the optimal rate based on the capabilities of the other clients and access points. The default values for the properties listed below are set for maximum performance. Therefore, It is not recommended for home users to change the settings for any of these properties. Only network administrators or persons having technical wireless LAN experience should attempt to change any of the settings. frames. available:
adapter. l Fragmentation Threshold is the threshold at which the IEEE 802.11 adapter break the packet into multiple l IBSS 54g (TM) Mode is used to set the connection type in an ad hoc network. The following options are m 54g - 802.11b compatible links at the best rate with an IEEE 802.11b and an IEEE 802.11g network m 54g - Performance links only with IEEE 802.11g networks at the highest rate. In addition it excludes m 802.11b Mode links only with IEEE 802.11b networks at the highest rate. In addition it excludes IEEE
(recommended setting). IEEE 802.11b networks. 802.11g networks. l Locally Administered MAC Address is used to override the MAC address of the Company 54g Wireless LAN l PLCP Header is used to set the header type used for CCK rates. Can be long, auto (short/long). l Power Output is used for putting out a percentage of the maximum output power. l Power Save Mode is used to put the Company 54g enabled notebook into the IEEE 802.11 Power Save mode. In Power Save mode, the radio is periodically powered down to conserve power. When in Power Save mode, packets are stored in the AP until the STA comes on. Adding a New Network to the List of Preferred Networks If the 802.11g enabled notebook is running at a location in which a wireless LAN is operating, and it is within range of the access point, the computer automatically connects to the network at the top of the list under Preferred networks. A network profile must be configured for each network to add to the list To add a new network to the list of preferred networks, first check to see if the new network is listed on the Wireless Networks tab under Available networks. If it is, follow the applicable instructions below according to which operating system your computer is running and whether or not the network requires a WEP key. NOTESee the network administrator or the wireless access point installer to obtain a WEP key, as necessary. l See Configuring a Profile for a Listed Network That Does Not Require a WEP Key in Completing the Setup l See Configuring a Profile for a Listed Network That Requires a WEP Key in Completing the Setup. If the network being added to the Preferred networks list is not listed in the Available networks list, follow the applicable instructions below according to which operating system the computer is running and whether or not the network requires a WEP key. l See Configuring a Profile for a Network That is Not Listed and Does Not Require a WEP Key in Completing the Setup l See Configuring a Profile for a Network That is Not Listed and Requires a WEP Key in Completing the Setup. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (3 of 14) [1/30/03 10:11:19 PM]
Utility Functions:
Viewing or Modifying the Wireless Network Properties 1. Click Start, then click Control Panel. 2. Click Wireless Network Connection, then click Change settings of this connection. 3. Click the Wireless Networks tab. 4. Verify that the Use Windows to configure my wireless network settings box is selected. If it is not, select it. 5. Under Preferred networks click the network name and then click Properties. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (4 of 14) [1/30/03 10:11:19 PM]
Utility Functions:
It is possible to enable or disable WEP data encryption and change the network name and the network key (see Completing the setup for instructions). Setting Up an Ad Hoc (Peer-to-Peer) Group Network for Connecting to the Internet To connect the computers in an ad hoc group network to the Internet, the Windows Internet connection sharing (ICS) component must be installed. ICS installation is not required, however, for communication among a group of computers that have a Company 54g Wireless LAN (WLAN) installed in each computer. An ad hoc network must be added under Preferred networks. See Running Utility Functions. Select a desktop computer to serve as the host computer; all other computers are called clients. The host computer must be running the Windows XP operating system. The host computer is the only computer that connects directly to the Internet. Company recommends using the desktop computer having the fastest microprocessor and the most memory as the host computer. NOTEInternet connection sharing requires that the host computer have either a modem or another network adapter in addition to a wireless network adapter. The modem or the additional network adapter is used to access the Internet. The file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (5 of 14) [1/30/03 10:11:19 PM]
Utility Functions:
802.11g enabled notebook is used to share the Internet connections with other clients. Setting Up Internet Connection Sharing (ICS) on the Host Computer 1. Connect the host computer to the Internet. 2. From the host computer Start menu, select Help and Support. 3. Perform a search on Internet Connection Sharing. 4. From the Pick a task list, select Enable Internet Connection Sharing on a Network Connection. 5. Follow the instructions on the screen to complete setting up ICS
. Adding an Ad Hoc Network An ad hoc network (for peer-to-peer communicating) can either require a WEP key or not. Instructions for adding and configuring an ad hoc network for both types of ad hoc networks are provided below:
l Adding an Ad Hoc Network That Does Not Require a WEP Key l Adding an Ad Hoc Network That Requires a WEP Key Adding an Ad Hoc Network That Does Not Require a WEP Key 1. Click Start, then click Control Panel. 2. Click Wireless Network Connection, then click Change settings of this connection. 3. Click the Wireless Networks tab. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (6 of 14) [1/30/03 10:11:19 PM]
Utility Functions:
4. Click Add. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (7 of 14) [1/30/03 10:11:19 PM]
Utility Functions:
5. Type the network name in the Network name (SSID) box. 6. Select the This is a computer-to-computer (ad hoc) network; wireless access points are not used box. 7. Clear the Data encryption (WEP enabled) and the The Key is provided for me automatically boxes if they are selected. 8. Click OK. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (8 of 14) [1/30/03 10:11:19 PM]
Utility Functions:
9. Click Advanced. 10. Select Computer-to-computer (ad hoc) networks only, and click Close. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (9 of 14) [1/30/03 10:11:19 PM]
Utility Functions:
11. Click OK. The added ad hoc network appears at the top of the list under Preferred networks. 12. To verify that the computer is connected to the added ad hoc network, reopen the Network Properties window and click the Wireless Networks tab. The computer is connected to the added network when a blue bubble appears on top of the icon for the ad hoc network. Adding an Ad Hoc Network That Requires a WEP Key 1. Click Start, then click Control Panel. 2. Click Wireless Network Connection, then click Change settings of this connection. 3. Click the Wireless Networks tab. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (10 of 14) [1/30/03 10:11:19 PM]
Utility Functions:
4. Verify that the Use Windows to configure my wireless network settings box is selected. If it is not, select it. 5. Click Add. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (11 of 14) [1/30/03 10:11:20 PM]
Utility Functions:
6. Select the Data encryption (WEP enabled) box. 7. Type the network name in the Network name (SSID) box and again in the Confirm network key box. 8. Clear the The key is provided for me automatically box. 9. Type the network key in the Network key box. NOTEIt is not necessary to select the Key format or the Key length before typing the network key. These settings automatically change to the appropriate setting as the network key is typed. 10. Select the This is a computer-to-computer (ad hoc) network; wireless access points are not used box. 11. Click OK. 12. Click Advanced file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (12 of 14) [1/30/03 10:11:20 PM]
Utility Functions:
13. Select Computer-to-computer (ad hoc) networks only, and click Close. 14. Click OK. The added ad hoc network appears at the top of the list under Preferred networks. file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (13 of 14) [1/30/03 10:11:20 PM]
Utility Functions:
15. To verify that the computer is connected to the added ad hoc network, reopen the Network Properties window and click the Wireless Networks tab. The computer is connected to the added network when a blue bubble appears on top of the icon for that network. Disabling the Radio l To disable the radio on the Company 54g enabled notebook, right-click the wireless network connection icon in the system tray and click Disable. Back to top Back to Contents Copyright and Trademark Information file:///P|/User%20Manuals/HP%20XP%20WLAN%20Card/utility.htm (14 of 14) [1/30/03 10:11:20 PM]
Regulatory Statements for BCM94312HMG USA-Federal Communications Commission (FCC) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by tuning the equipment off and on, the user is encouraged to try and correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna
-Increase the distance between the equipment and the receiver.
-Connect the equipment to outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help. Any changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. Caution: Exposure to Radio Frequency Radiation. To comply with FCC RF exposure compliance requirements, for mobile configurations, a separation distance of at least 20 cm must be maintained between the antenna of this device and all persons. This device must not be co-located or operating in conjunction with any other antenna or transmitter. Canada Industry Canada (IC) This device complies with RSS 210 of Industry Canada. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of this device. L utilisation de ce dispositif est autorise seulement aux conditions suivantes : (1) il ne doit pas produire de brouillage et (2) l utilisateur du dispositif doit tre prt accepter tout brouillage radiolectrique reu, mme si ce brouillage est susceptible de compromettre le fonctionnement du dispositif. The term "IC" before the equipment certification number only signifies that the Industry Canada technical specifications were met. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that required for successful communication. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing. Pour empecher que cet appareil cause du brouillage au service faisant l'objet d'une licence, il doit etre utilize a l'interieur et devrait etre place loin des fenetres afin de Fournier un ecram de blindage maximal. Si le matriel (ou son antenne d'emission) est installe a l'exterieur, il doit faire l'objet d'une licence. Caution: Exposure to Radio Frequency Radiation. The installer of this radio equipment must ensure that the antenna is located or pointed such that it does not emit RF field in excess of Health Canada limits for the general population; consult Safety Code 6, obtainable from Health Canadas website www.hc-
sc.gc.ca/rpb. EuropeEU Declaration of Conformity and Restrictions Hereby, Broadcom Corp, declares that this equipment complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. 0984 symbol and can be used throughout the This equipment is marked with the European community. This indicates compliance with the R&TTE Directive 1999/5/EC and meets the relevant parts of following technical specifications:
EN 300 328 Electromagnetic compatibility and Radio spectrum Matters (ERM); Wideband Transmission Systems; Data transmission equipment operating in the 2,4GHz ISM band and using spread spectrum modulation techniques; Harmonized EN covering essential requirements under article 3.2 of the R&TTE directive. EN 301 893 - Broadband Radio Access Networks (BRAN); 5 GHz high performance RLAN;
Harmonized EN covering essential requirements of article 3.2 of the R&TTE Directive EN 301 489-17 - Electromagnetic Compatibility and Radio Spectrum Matters (ERM); Electromagnetic Compatibility (EMC) standard for radio equipment and services; Part 17 Specific Conditions for Wideband Data and HIPERLAN Equipment. EN 60950 - Safety of Information Technology Equipment. EN 50385 Product standard to demonstrate the compliances of radio base stations and fixed terminal stations for wireless telecommunication systems with the basic restrictions or the reference levels related to human exposure to radio frequency electromagnetic fields. Marking by the symbol indicates that usage restrictions apply. France - 2.4GHz for Metropolitan France :
In all Metropolitan dpartements, wireless LAN frequencies can be used under the following conditions, either for public or private use:
Indoor use: maximum power (EIRP*) of 100 mW for the entire 2400-2483.5 MHz frequency band Outdoor use: maximum power (EIRP*) of 100 mW for the 2400-2454 MHz band and with maximum power (EIRP*) of 10 mW for the 2454-2483 MHz band Caution: Exposure to Radio Frequency Radiation. To comply with RF exposure compliance requirements, for mobile configurations, a separation distance of at least 20 cm must be maintained between the antenna of this device and all persons. Taiwan DGT warning statement Appendix:
(ID):
CCXXxxLPyyyZz
,, CCXXxxLPyyyZz .
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2009-12-17 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | Class II Permissive Change |
2 | 2009-09-30 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
3 | 2009-09-09 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
4 | 2009-09-02 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
5 | 2009-04-03 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
6 | 2009-03-06 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
7 | 2009-01-07 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
8 | 2008-10-03 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
9 | 2008-09-11 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
10 | 2008-07-31 | 824.7 ~ 848.31 | PCB - PCS Licensed Transmitter | |
11 | 2008-06-16 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
12 | 2008-02-20 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
13 | 2008-01-23 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
14 | 2007-12-04 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
15 | 2007-10-01 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
16 | 2007-09-07 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
17 | 2007-09-05 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
18 | 2007-08-28 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
19 | 2007-06-14 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
20 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | ||
21 | 2007-06-13 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
22 | 2007-06-04 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
23 | 2007-05-15 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
24 | 2007-05-14 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
25 | 2007-04-16 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
26 | 2007-03-07 | 1851.25 ~ 1908.75 | PCB - PCS Licensed Transmitter | |
27 | 2006-12-07 | 824.7 ~ 848.31 | PCB - PCS Licensed Transmitter | Original Equipment |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
various | Effective |
2009-12-17
|
||||
various |
2009-09-30
|
|||||
various |
2009-09-09
|
|||||
various |
2009-09-02
|
|||||
various |
2009-04-03
|
|||||
various |
2009-03-06
|
|||||
various |
2009-01-07
|
|||||
various |
2008-10-03
|
|||||
various |
2008-09-11
|
|||||
various |
2008-07-31
|
|||||
various |
2008-06-16
|
|||||
various |
2008-02-20
|
|||||
various |
2008-01-23
|
|||||
various |
2007-12-04
|
|||||
various |
2007-10-01
|
|||||
various |
2007-09-07
|
|||||
various |
2007-09-05
|
|||||
various |
2007-08-28
|
|||||
various |
2007-06-14
|
|||||
various |
2007-06-13
|
|||||
various |
2007-06-04
|
|||||
various |
2007-05-15
|
|||||
various |
2007-05-14
|
|||||
various |
2007-04-16
|
|||||
various |
2007-03-07
|
|||||
various |
2006-12-07
|
|||||
various | Applicant's complete, legal business name |
Inseego Corp.
|
||||
various | FCC Registration Number (FRN) |
0003757176
|
||||
various | Physical Address |
9605 Scranton Road Suite 300
|
||||
various |
9605 Scranton Road
|
|||||
various |
San Diego
|
|||||
various |
San Diego, CA
|
|||||
various |
United States
|
|||||
app s | TCB Information | |||||
various | TCB Application Email Address |
c******@curtis-straus.com
|
||||
various |
m******@ccsemc.com
|
|||||
various |
H******@atcb.com
|
|||||
various |
r******@pctestlab.com
|
|||||
various |
h******@atcb.com
|
|||||
various |
h******@AmericanTCB.com
|
|||||
various | TCB Scope |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
|
||||
app s | FCC ID | |||||
various | Grantee Code |
PKR
|
||||
various | Equipment Product Code |
NVWE725
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
various | Name |
R**** O****
|
||||
various | Title |
Regulatory Engineering
|
||||
various | Telephone Number |
858-8******** Extension:
|
||||
various | Fax Number |
858-8********
|
||||
various |
r******@inseego.com
|
|||||
app s | Technical Contact | |||||
various | Firm Name |
NTS Calgary
|
||||
various |
PCTEST Engineering Laboratory, Inc.
|
|||||
various |
Flom Test Lab
|
|||||
various |
Flom Test Labs
|
|||||
various |
Elliott Laboratories, Inc.
|
|||||
various |
Novatel Wireless Inc.
|
|||||
various |
Flom Test lab
|
|||||
various | Name |
G****** M********
|
||||
various |
R**** O********
|
|||||
various |
H****** B********
|
|||||
various |
H**** S****** B********
|
|||||
various |
M****** H******
|
|||||
various | Physical Address |
5151 47th St. NE
|
||||
various |
6660-B Dobbin Road
|
|||||
various |
3356 S. San Marcos Pl.
|
|||||
various |
3356 N. San Marcos Place
|
|||||
various |
3356 N. San Marcos Pl, Ste. 107
|
|||||
various |
684 West Maude Ave
|
|||||
various |
3356 N. San Marcos Pl.
|
|||||
various |
Calgary, T3J 3R2
|
|||||
various |
Columbia, Maryland 21045
|
|||||
various |
Chandler, 85225
|
|||||
various |
Chandler, Arizona 85225
|
|||||
various |
Sunnyvale, California 94085
|
|||||
various |
Canada
|
|||||
various |
United States
|
|||||
various | Telephone Number |
403-5******** Extension:
|
||||
various |
403-5********
|
|||||
various |
410-2********
|
|||||
various |
480-9********
|
|||||
various |
48092********
|
|||||
various |
(480)********
|
|||||
various |
408-2********
|
|||||
various | Fax Number |
403-5********
|
||||
various |
410-2********
|
|||||
various |
480-9********
|
|||||
various |
48092********
|
|||||
various |
(480)********
|
|||||
various |
408-2********
|
|||||
various |
g******@ntscorp.com
|
|||||
various |
r******@pctestlab.com
|
|||||
various |
H******@mflom.com
|
|||||
various |
h******@mflom.com
|
|||||
various |
d******@elliottlabs.com
|
|||||
app s | Non Technical Contact | |||||
various | Firm Name |
Elliott Laboratories, Inc.
|
||||
various | Name |
M******** H****
|
||||
various | Physical Address |
684 West Maude Ave.
|
||||
various |
Sunnyvale, California 94085
|
|||||
various |
United States
|
|||||
various | Telephone Number |
408-2********
|
||||
various | Fax Number |
408-2********
|
||||
various |
d******@elliottlabs.com
|
|||||
app s | Confidentiality (long or short term) | |||||
various | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
various | Yes | |||||
various | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
various | Yes | |||||
various | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 02/20/2009 | ||||
various | 01/09/2009 | |||||
various | 10/25/2008 | |||||
various | 09/13/2008 | |||||
various | 07/31/2008 | |||||
various | 03/08/2008 | |||||
various | 10/12/2007 | |||||
various | 07/15/2007 | |||||
various | 07/10/2007 | |||||
various | 08/09/2007 | |||||
various | 06/29/2007 | |||||
various | 06/28/2007 | |||||
various | 01/21/2007 | |||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
various | Is this application for software defined/cognitive radio authorization? | No | ||||
various | Equipment Class | PCB - PCS Licensed Transmitter | ||||
various | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Dual-band CDMA/EVDO Modem Card | ||||
various | Dual-Band CDMA/ EVDO Modem Card | |||||
various | Cellular/ PCS CDMA Modem Card | |||||
various | PCS Licensed Transmitter | |||||
various | Dual-Band CDMA / EVDO Modem Card | |||||
various | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
various | Yes | |||||
various | Modular Equipment Type | Single Modular Approval | ||||
various | Purpose / Application is for | Class II Permissive Change | ||||
various | Original Equipment | |||||
various | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
various | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
various | Yes | |||||
various | Grant Comments | Class II permissive change filing for evaluating RF exposure collocation with FCC ID: RUJ-Q802XKN as described in this filing. These modules are to be collocated in Ambient Corporations fixed/mobile smart grid nodes. Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operating conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. | ||||
various | Class II permissive change filing by adding this device in a portable host, co-locating with other radios and implementing two-way bios features as documented in this filing. Output power listed is conducted; maximum antenna gain is 3dBi. Approval is limited to OEM installation only; OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with instructions concerning transmitter operating conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device; except end-users removal/installation is permitted per conditions described in fillings under this FCC ID. This module is approved for use in mobile and fixed device applications, with the antenna(s) used for this transmitter installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna except in accordance with FCC multi-transmitter product procedures. The final host device must utilize a Bios Locking features as documented under this FCC ID. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. Use in portable and co-located exposure conditions has been evaluated as described in filings under this FCC ID; the highest reported single-and- co-transmit body SAR values are: Part 22: 1.15 W/kg; Part 24: 1.544 W/kg. | |||||
various | Output power listed is conducted; maximum antenna gain is 3dBi. Approval is limited to OEM installation only; OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with instructions concerning transmitter operating conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device; except end-users removal/installation is permitted per conditions described in fillings under this FCC ID. This module is approved for use in mobile and fixed device applications, with the antenna(s) used for this transmitter installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna except in accordance with FCC multi-transmitter product procedures. The final host device must utilize a Bios Locking features as documented under this FCC ID. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. Use in portable and co-located exposure conditions has been evaluated as described in filings under this FCC ID; the highest reported single-and- co-transmit body SAR values are: Part 22: 1.15 W/kg; Part 24: 1.544 W/kg. | |||||
various | Output power listed is conducted; maximum antenna gain is 3dBi. Approval is limited to OEM installation only; OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with instructions concerning transmitter operating conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device; except end-users removal/installation is permitted per conditions described in fillings under this FCC ID. This module is approved for use in mobile and fixed device applications, with the antenna(s) used for this transmitter installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna except in accordance with FCC multi-transmitter product procedures. The final host device must utilize a Bios Locking features as documented under this FCC ID. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. Use in portable and co-located exposure conditions has been evaluated as described in filings under this FCC ID; the highest reported single-and- co-transmit body SAR values are: Part 22: 1.15 W/kg; Part 24: 1.544 W/kg. | |||||
various | Class II Permissive Change. Output power listed is conducted; maximum antenna gain is 3dBi. Approval is limited to OEM installation only; OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with instructions concerning transmitter operating conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device; except end-users removal/installation is permitted per conditions described in fillings under this FCC ID. This module is approved for use in mobile and fixed device applications, with the antenna(s) used for this transmitter installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna except in accordance with FCC multi-transmitter product procedures. The final host device must utilize a Bios Locking features as documented under this FCC ID. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. Use in portable and co-located exposure conditions has been evaluated as described in filings under this FCC ID; the highest reported single-and- co-transmit body SAR values are: Part 22: 1.15 W/kg; Part 24: 1.544 W/kg. | |||||
various | Output power listed is conducted; maximum antenna gain is 3dBi. Approval is limited to OEM installation only; OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with instructions concerning transmitter operating conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device; except end-user removal/installation is permitted per conditions described in filings under this FCC ID. This module approved for use in mobile and fixed device applications, with the antenna(s) used for this transmitter installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna except in accordance with FCC multi-transmitter product procedures. The final host device must utilize a Bios Locking features as documented in this filing. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. Use in portable and collocated exposure conditions has been evaluated as described in filings under this FCC ID; the highest reported single- and co-transmit body SAR values are: part 22: 1.15 W/kg; part 24: 1.544 W/kg. | |||||
various | Output power listed is conducted; maximum antenna gain is 3dBi. Approval is limited to OEM installation only; OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with instructions concerning transmitter operating conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device; except end-user removal/installation is permitted per conditions described in filings under this FCC ID. This module approved for use in mobile and fixed device applications, with the antenna(s) used for this transmitter installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. Use in portable and collocated exposure conditions has been evaluated as described in filings under this FCC ID; the highest reported single- and co-transmit body SAR values are: part 22: 1.15 W/kg; part 24: 1.544 W/kg. | |||||
various | Single Modular | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Dell Latitude D630C and Precision M2300. Use in portable RF exposure conditions is limited to the specific product and antenna configurations evaluated in filings under this FCC ID. The highest reported SAR value is: Part 22H Body 1.153 W/kg, Part 24E Body0.719 W/kg. This device is allowed collocation of the antenna(s) used for this device when installed (under OET 65 General population/Uncontrolled Exposure) as described in this filing in the following Dell Computer model numbers: Latitude D630C ; Precision M2300 ; XFR630 Notebook Computer. This device is allowed collocation of the antenna(s) used for this device when installed (under OET 65 General population/Uncontrolled Exposure) as described in this filing in the following Dell Computer model numbers: Studio 1535 ; Studio 1536 ; Studio 1735 when used with the specific modules as described in this permissive change. End User removal/installation by means of the Permit but ask ruling on Novatels PID/VID method is allowed. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the OQO Model 02 Ultra Mobile Personal Computer under OET 65C General Population/Uncontrolled Exposure. | |||||
various | Class II Permissive Change. Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. This Permissive Change supports the integration of this device when installed in the ADTRAN NIM router card as described in this filing. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Dell Latitude D630C and Precision M2300. Use in portable RF exposure conditions is limited to the specific product and antenna configurations evaluated in filings under this FCC ID. The highest reported SAR value is: Part 22H Body 1.153 W/kg, Part 24E Body0.719 W/kg. This device is to allowed collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Dell Latitude D630C and Precision M2300 under OET 65 General population/Uncontrolled Exposure. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the OQO Model 02 Ultra Mobile Personal Computer under OET 65C General Population/Uncontrolled Exposure. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the Dell XFR630 Notebook Computer under OET 65C General population/Uncontrolled Exposure and also allow End User removal/installation by means of the Permit but ask ruling on Novatels PID/VID method. | |||||
various | Power output listed is ERP for Part 22 and EIRP for Part 24. This device also contains functions that are not operational in U.S. Territories; this filing is only applicable for US operations. SAR compliance has been established in the host product(s) with slot configurations as tested in this filing, and can be used in host product(s) with substantially similar physical dimensions, construction, and electrical and RF characteristics. This transmitter is restricted for use with the specific antenna(s) tested for this filing. When the associated cable and clip are employed, the EUT operates as a mobile device with respect to RF Exposure. The antenna(s) used for this transmitter must not be co-located or operate in conjunction with any other antenna or transmitter. End-users must be provided with specific information required to satisfy RF exposure compliance for all final host devices. The highest reported SAR values are: Part 22 - Body: 1.27 W/kg; Part 24 - Body: 1.48 W/kg. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Dell Latitude D630C and Precision M2300. Use in portable RF exposure conditions is limited to the specific product and antenna configurations evaluated in filings under this FCC ID. The highest reported SAR value is: Part 22H Body 1.153 W/kg, Part 24E Body0.719 W/kg. This device is to allowed collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Dell Latitude D630C and Precision M2300 under OET 65 General Population/Uncontrolled Exposure. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the OQO Model 02 Ultra Mobile Personal Computer under OET 65C General Population/Uncontrolled Exposure. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Dell Latitude D630C and Precision M2300. Use in portable RF exposure conditions is limited to the specific product and antenna configurations evaluated in filings under this FCC ID. The highest reported SAR value is: Part 22H Body 1.153 W/kg, Part 24E Body0.719 W/kg. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Dell Latitude D630C and Precision M2300 under OET 65 General Population/Uncontrolled Exposure. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Dell Inspiron 1525, Inspiron 1526 and XPS M1530. Use in portable RF exposure conditions is limited to the specific product and antenna configurations evaluated in filings under this FCC ID. The highest reported SAR value is: Part 22H Body 1.153 W/kg, Part 24E Body0.719 W/kg. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Dell Inspiron 1525, Inspiron 1526 and XPS M1530 under OET 65 General Population/Uncontrolled Exposure. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Dell Latitude XT. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Dell Latitude XT. Use in portable RF exposure conditions is limited to the specific product and antenna configurations evaluated in filings under this FCC ID. The highest reported SAR value is: Part 22H Body 1.153 W/kg, Part 24E Body 0.719 W/kg. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Dell Inspiron 1420, and Vostro 1400. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Dell Inspiron 1420, and Vostro 1400. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Dell XPS M1330. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Dell XPS M1330. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Dell Inspiron 1721, Dell Inspiron 1720, Dell Vostro 1700 and Dell XPS M1730. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Dell Inspiron 1721, Dell Inspiron 1720, Dell Vostro 1700 and Dell XPS M1730. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Dell Inspiron 1520, Inspiron 1521, and Vostro 1500. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Dell Inspiron 1520, Inspiron 1521, and Vostro 1500. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Dell Latitude D430, Latitude D420 and XPS M1210. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Dell Latitude D430, Latitude D420 and XPS M1210. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Dell Latitude ATG D620 and Dell Latitude ATG D630. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Dell Latitude ATG D620 and Dell Latitude ATG D630. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Latitude D631, Latitude D630 and Latitude D620. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Latitude D631, Latitude D630 and Latitude D620. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. This PC is to allow collocation of the antenna(s) used for this device when installed as described in this filing in the Dell Computer model numbers: Latitude D830, Precision M65, Latitude D820 and Precision M4300. The end-user is allowed to self-install/remove the unit under this grant when operated in conjunction with the Dell Computer Model numbers: Latitude D830, Precision M65, Latitude D820 and Precision M4300. | |||||
various | Power listed is conducted. Approval is limited to OEM installation only. This device is to be used only for mobile and fixed applications. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20cm from all persons and must not be co-located or operate in conjunction with any other antenna or transmitter. OEM integrators must be provided with antenna installation instructions. OEM integrators and end-users must be provided with transmitter operational conditions for satisfying RF exposure compliance. This grant is valid only when the device is sold to OEM integrators and the OEM integrators are instructed to ensure that the end-user has no manual instructions to remove or install the device. Separate approval is required for all other operating configurations, including portable configurations with respect to 2.1093, and different antenna configurations. The maximum antenna gain is 3dBi. | |||||
various | Is there an equipment authorization waiver associated with this application? | No | ||||
various | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
various | Firm Name |
BUREAU VERITAS CONSUMER PRODUCTS SERVICES, INC.
|
||||
various |
Compliance Certification Services
|
|||||
various |
National Technical Systems, Inc.
|
|||||
various |
PCTEST Engineering Laboratory, Inc.
|
|||||
various |
Compliance Testing, LLC
|
|||||
various |
Elliott Laboratories LLC
|
|||||
various | Name |
S****** L********
|
||||
various |
T****** C******
|
|||||
various |
N****** K****
|
|||||
various |
R******** O********
|
|||||
various |
M******** S****
|
|||||
various |
S****** S****
|
|||||
various |
D******** B********
|
|||||
various | Telephone Number |
978 6******** Extension:
|
||||
various |
510-7********
|
|||||
various |
403-5******** Extension:
|
|||||
various |
410-2********
|
|||||
various |
480-9********
|
|||||
various |
48092********
|
|||||
various |
408-2********
|
|||||
various | Fax Number |
97848********
|
||||
various |
510-6********
|
|||||
various |
403-5********
|
|||||
various |
410 2********
|
|||||
various |
480 9********
|
|||||
various |
48092********
|
|||||
various |
410-2********
|
|||||
various |
408-2********
|
|||||
various |
s******@us.bureauveritas.com
|
|||||
various |
t******@ccsemc.com
|
|||||
various |
n******@ntscorp.com
|
|||||
various |
r******@pctestlab.com
|
|||||
various |
m******@compliancetesting.com
|
|||||
various |
s******@ComplianceTesting.com
|
|||||
various |
r******@pctestlab.com
|
|||||
various |
d******@elliottlabs.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
1 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
2 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
3 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
4 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
4 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
5 | 1 | 22H | 824.7 | 848.1 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
5 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
6 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
6 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
7 | 1 | 22H | 824.7 | 848.5 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
7 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
8 | 1 | 22H | 824.7 | 848.5 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
8 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
9 | 1 | 22H | 824.7 | 848.5 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
9 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
10 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
10 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
11 | 1 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
11 | 2 | 22H | 824 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
12 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
12 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
13 | 1 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
13 | 2 | 22H | 824 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
14 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
14 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
15 | 1 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
15 | 2 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
16 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
16 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
17 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
17 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
18 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
18 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
19 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
19 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
20 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
20 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
21 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
21 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
22 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
22 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
23 | 1 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
23 | 2 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
24 | 1 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
24 | 2 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
25 | 1 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
25 | 2 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
26 | 1 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
26 | 2 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
27 | 1 | 22H | 824.7 | 848.31 | 0.291 | 2.5 ppm | 1M26F9W | ||||||||||||||||||||||||||||||||||
27 | 2 | 24E | 1851.25 | 1908.75 | 0.296 | 2.5 ppm | 1M26F9W |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC