| submitted | available | document details (if available) | source link |
|---|---|---|---|
| November 04 2017 | User Guide Antenna House PDF Output Library 6.2.640 (Windows (x64)) |
| various | User Manual | Users Manual | 3.47 MiB | / November 04 2017 |
User Guide DRAFT Copyright 2017 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Microsoft, Skype, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: January 2017 Document Part Number: 913266-001 Product notice Software terms This user guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com. To access the latest user guides or manuals for your product, go to http://www.hp.com/
support. Select Find your product, and then follow the on-screen instructions. By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller. DRAFT Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). iii DRAFT iv Safety warning notice DRAFT Table of contents 1 Welcome ....................................................................................................................................................... 1 Finding information ............................................................................................................................................... 2 2 Components .................................................................................................................................................. 4 Locating hardware ................................................................................................................................................. 4 Locating software .................................................................................................................................................. 4 Right ....................................................................................................................................................................... 4 Left ......................................................................................................................................................................... 5 Display .................................................................................................................................................................... 6 Top .......................................................................................................................................................................... 7 Bottom ................................................................................................................................................................... 8 Rear ........................................................................................................................................................................ 9 Using NFC to share information (select products only) .................................................................... 10 Connecting to an NFC device ........................................................................................... 10 Finding NFC apps ............................................................................................................. 10 Using the kickstand ........................................................................................................................... 11 Removing the rear cover ................................................................................................................... 12 Replacing the rear cover ................................................................................................................... 13 Keyboard base components (select products only) ............................................................................................ 14 TouchPad ........................................................................................................................................... 14 Lights ................................................................................................................................................. 15 Keys ................................................................................................................................................... 17 Using the hot keys ............................................................................................................................. 18 Connecting to the keyboard base ..................................................................................................... 20 Removing the keyboard base ............................................................................................................ 21 Labels ................................................................................................................................................................... 21 Installing a micro SIM card (select products only) .............................................................................................. 22 Using the microSD card reader ............................................................................................................................ 23 Inserting a microSD card ................................................................................................................... 23 Removing a microSD card ................................................................................................................. 24 3 Network connections ................................................................................................................................... 26 Connecting to a wireless network ....................................................................................................................... 26 Using the wireless controls ............................................................................................................... 26 Wireless button ............................................................................................................... 26 Operating system controls ............................................................................................. 26 v DRAFT Connecting to a WLAN ....................................................................................................................... 27 Using HP Mobile Broadband (select products only) .......................................................................... 27 Using HP Mobile Connect Pro (select products only) ........................................................................ 28 Using GPS (select products only) ...................................................................................................... 28 Using Bluetooth wireless devices (select products only) ................................................................. 28 Connecting Bluetooth devices ........................................................................................ 28 Connecting to a wired network ............................................................................................................................ 28 Connecting to a local area network (LAN) (select products only) .................................................... 29 4 Screen navigation ........................................................................................................................................ 30 Using the TouchPad (select products only) and touch screen gestures ............................................................. 30 Tap ..................................................................................................................................................... 30 Two-finger pinch zoom ..................................................................................................................... 31 Two-finger scroll (TouchPad only) .................................................................................................... 31 Two-finger tap (TouchPad only) ........................................................................................................ 31 Four-finger tap (TouchPad only) ....................................................................................................... 32 Three-finger swipe (TouchPad only) ................................................................................................. 32 One-finger slide (touch screen only) ................................................................................................. 32 Using an optional keyboard and optional mouse ............................................................................................... 33 Using the on-screen keyboard .......................................................................................................... 33 Using the pen (select products only) ................................................................................................................... 33 Identifying the pen components ....................................................................................................... 34 Pairing the pen for use ...................................................................................................................... 34 Holding the pen ................................................................................................................................. 34 Storing the pen .................................................................................................................................. 34 5 Entertainment features ............................................................................................................................... 35 Using a webcam (select products only) ............................................................................................................... 35 Using audio .......................................................................................................................................................... 35 Connecting speakers ......................................................................................................................... 35 Connecting headphones .................................................................................................................... 35 Connecting headsets ......................................................................................................................... 36 Using sound settings ......................................................................................................................... 36 Using video .......................................................................................................................................................... 36 Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 37 6 Power management ..................................................................................................................................... 38 Shutting down (turning off) the computer .......................................................................................................... 38 Using HP Fast Charge (select products only) ....................................................................................................... 38 Setting power options ......................................................................................................................................... 39 vi DRAFT Using power-saving states ................................................................................................................ 39 Initiating and exiting Sleep ............................................................................................. 39 Enabling and exiting user-initiated Hibernation (select products only) ........................ 39 Using the power meter and power settings ................................................................... 40 Setting password protection on wakeup ........................................................................ 40 Using battery power .......................................................................................................................... 40 Finding additional battery information .......................................................................... 41 Using HP Battery Check .................................................................................................. 41 Displaying the remaining battery charge ....................................................................... 41 Maximizing battery discharge time ................................................................................ 41 Managing low battery levels ........................................................................................... 42 Identifying low battery levels ...................................................................... 42 Resolving a low battery level ....................................................................... 42 Conserving battery power .............................................................................................. 42 Disposing of a battery ..................................................................................................... 42 Replacing a battery ......................................................................................................... 43 Using external AC power ................................................................................................................... 43 7 Security ...................................................................................................................................................... 44 Protecting the computer ..................................................................................................................................... 44 Using passwords .................................................................................................................................................. 45 Setting passwords in Windows ......................................................................................................... 45 Setting passwords in Computer Setup ............................................................................................. 46 Managing a BIOS administrator password ........................................................................................ 46 Entering a BIOS administrator password ....................................................................... 47 Managing a Computer Setup DriveLock password (select products only) ....................................... 48 Setting a DriveLock password ........................................................................................ 48 Enabling DriveLock (select products only) ..................................................................... 49 Disabling DriveLock (select products only) .................................................................... 49 Entering a DriveLock password (select products only) .................................................. 50 Changing a DriveLock password (select products only) ................................................. 50 Using Computer Setup Automatic DriveLock (select products only) ................................................ 50 Entering an Automatic DriveLock password (select products only) .............................. 50 Removing Automatic DriveLock protection (select products only) ............................... 51 Using antivirus software ...................................................................................................................................... 51 Using firewall software ........................................................................................................................................ 51 Installing software updates ................................................................................................................................. 52 Using HP Client Security (select products only) .................................................................................................. 52 Using HP Touchpoint Manager (select products only) ........................................................................................ 52 Using an optional security cable (select products only) ..................................................................................... 52 Using a fingerprint reader (select products only) ............................................................................................... 53 vii DRAFT Locating the fingerprint reader ......................................................................................................... 53 8 Maintenance ............................................................................................................................................... 54 Improving performance ....................................................................................................................................... 54 Using Disk Defragmenter .................................................................................................................. 54 Using Disk Cleanup ............................................................................................................................ 54 Using HP 3D DriveGuard (select products only) ................................................................................ 54 Identifying HP 3D DriveGuard status .............................................................................. 55 Updating programs and drivers .......................................................................................................................... 55 Cleaning your computer ...................................................................................................................................... 55 Cleaning procedures .......................................................................................................................... 55 Cleaning the display ........................................................................................................ 56 Cleaning the sides or cover ............................................................................................. 56 Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 56 Traveling with or shipping your computer .......................................................................................................... 56 9 Backup and recovery .................................................................................................................................... 58 Creating recovery media and backups ................................................................................................................ 58 Creating HP Recovery media (select products only) ......................................................................... 58 Using Windows tools ........................................................................................................................................... 59 Restore and recovery ........................................................................................................................................... 60 Recovering using HP Recovery Manager ........................................................................................... 60 What you need to know before you get started ............................................................. 60 Using the HP Recovery partition (select products only) ................................................. 61 Using HP Recovery media to recover .............................................................................. 61 Changing the computer boot order ................................................................................ 62 Removing the HP Recovery partition (select products only) ......................................... 63 10 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 64 Using Computer Setup ......................................................................................................................................... 64 Starting Computer Setup .................................................................................................................. 64 Navigating and selecting in Computer Setup ................................................................................... 64 Restoring factory settings in Computer Setup ................................................................................. 65 Updating the BIOS ............................................................................................................................. 66 Determining the BIOS version ......................................................................................... 66 Downloading a BIOS update ........................................................................................... 66 Changing the boot order using the f9 prompt .................................................................................. 67 TPM BIOS settings (select products only) ........................................................................................................... 67 Using HP Sure Start (select products only) ......................................................................................................... 68 viii DRAFT 11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 69 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 69 12 Specifications ............................................................................................................................................ 71 Input power .......................................................................................................................................................... 71 Operating environment ....................................................................................................................................... 71 13 Electrostatic Discharge .............................................................................................................................. 72 14 Accessibility .............................................................................................................................................. 73 Supported assistive technologies ....................................................................................................................... 73 Contacting support .............................................................................................................................................. 73 Index ............................................................................................................................................................. 74 ix DRAFT x DRAFT 1 Welcome After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen. Connect to the InternetSet up your wired or wireless network so that you can connect to the Internet. For more information, see Network connections on page 26. Update your antivirus softwareProtect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see Using antivirus software on page 51. Get to know your computerLearn about your computer features. See Components on page 4 and Screen navigation on page 30 for additional information. Find installed softwareAccess a list of the software preinstalled on the computer:
Select the Start button, and then select All apps (required on some products). or Right-click the Start button, and then select Programs and Features. Back up your hard drive by creating recovery discs or a recovery flash drive. See Backup and recovery on page 58. 1 DRAFT Finding information To locate resources that provide product details, how-to information, and more, use this table. Contents Overview of computer setup and features Online chat with an HP technician Support telephone numbers HP service center locations Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Important regulatory notices, including information about proper battery disposal, if needed. Resource Setup Instructions HP support For HP support, go to http://www.hp.com/support. Safety & Comfort Guide To access this guide:
Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. or Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation. or Go to http://www.hp.com/ergo. IMPORTANT: You must be connected to the Internet to access the latest version of the user guide. Regulatory, Safety and Environmental Notices To access this document:
Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. or Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation. Limited Warranty*
Specific warranty information about this computer To access this document:
Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. or Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation. or Go to http://www.hp.com/go/orderdocuments. 2 Chapter 1 Welcome DRAFT Resource Contents IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address. Finding information 3 DRAFT 2 Components Locating hardware To find out what hardware is installed on your computer:
Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc
(select products only). Locating software To find out what software is installed on your computer:
Select the Start button, and then select All apps. or Select the Start button. or Right-click the Start button, and then select Programs and Features. Right Component Description
(1) USB Type-C charging port When the computer is on, connects and charges a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.
(2) Battery light When AC power is connected:
White: The battery charge is greater than 90 percent. Amber: The battery charge is from 0 to 90 percent. Off: The battery is not charging. When AC power is disconnected (battery not charging):
4 Chapter 2 Components DRAFT Component Description
(3)
(4)
(5) micro SIM card slot (select products only) USB 3.x charging port Audio-out (headphone)/Audio-in (microphone) combo jack Left Component
(1) Power button Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. Off: The battery is not charging. Supports a wireless subscriber identity module (SIM) card. If a SIM card was not preinstalled, see Installing a micro SIM card
(select products only) on page 22. When the computer is on, connects and charges a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document:
Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. or Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. Description When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. Left 5 DRAFT Component Description CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. Type power options in the taskbar search box, and then select Power Options. or Right-click the Power meter icon
, and then select Power Options. Increases or decreases speaker volume incrementally while you hold down the button. Reads microSD cards that store, manage, share, or access information. For installation instructions, see Using the microSD card reader on page 23. Volume button MicroSD card slot Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
(2)
(3)
(4)
(5) Pen loop slots Allow you to connect the optional pen using the pen loop. Display Component
(1) WLAN antennas*
Description Send and receive wireless signals to communicate with wireless local area networks (WLANs). 6 Chapter 2 Components DRAFT Component Description
(2)
(3)
(4) WWAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs). Webcam light Webcam On: The webcam is in use. Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam:
Type camera in the taskbar search box, and then select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document:
Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. or Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation. Top Component Description
(1)
(2)
(3) Speakers (2) Produce sound. Smart card reader Supports optional Smart cards. Internal microphones (2) Record sound. Top 7 DRAFT Bottom Component
(1)
(2) Description Alignment post connectors (2) Align and attach the optional keyboard. Expansion slot Allows you to connect accessories such as a keyboard or power supply using the POGO pin connector. 8 Chapter 2 Components DRAFT Rear Component Description
(1)
(2)
(3)
(4)
(5) Camera flash Webcam (rear) Fingerprint reader (select products only) NFC tapping area and antenna (select products only)*
Provides a camera flash. You can control the flash using the Windows Metro Camera app. Records video and captures photographs. Some products allow you to video conference and chat online using streaming video. Allows a fingerprint logon to Windows, instead of a password logon. Send and receive wireless signals to communicate and transfer information to and from NFC-compatible devices. To use, tap the NFC tapping area with an NFC-compatible device. For more information, see Using NFC to share information (select products only) on page 10. Kickstand Provides stability and the best viewing angle.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antenna free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document:
Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. Rear 9 DRAFT Component Description or Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation. Using NFC to share information (select products only) If your computer supports NFC (Near-Field Communication), your computer can communicate with other devices that support NFC. With NFC and supported apps, a coworker can tap a device to your computer to share work products, or a customer can tap a device to your computer to pay you. NFC can also be used for security purposes. See Rear on page 9 to locate the NFC tapping area. NOTE: Not all applications support NFC. Connecting to an NFC device 1. Confirm the NFC function is enabled. a. b. Type wireless in the taskbar search box, and then select Turn wireless devices on or off. Confirm that the selection for NFC is On. 2. 3. Tap the NFC tapping area with an NFC-compatible device. After the Add a device? prompt displays, follow the on-screen instructions to connect. Finding NFC apps IMPORTANT: You must be connected to the Internet to access the Windows Store. To view and download an NFC app:
1. 2. 3. Select the Start button, and then select the Store app. or Select the Store icon next to the taskbar search box. Enter NFC in the search box. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps list. 10 Chapter 2 Components DRAFT Using the kickstand To change the angle for the display, follow these steps:
1. 2. Hold the computer with top edge up (the speakers are on top). Slide the kickstand away from the computer and position the kickstand at the desired angle. To close the kickstand, push the kickstand against the bottom of the computer until it is flush with the bottom. Rear 11 DRAFT Removing the rear cover 1. 2. 3. 4. Turn the computer upside down on a flat surface, with the rear webcam facing you. NOTE: The rear cover is secured by clips (1) around the outer edge and across the middle of the cover. Lift the kickstand (2). Place a thin tool at the bottom corner (3) to release the rear cover from the computer. Lift the bottom edge (4) to release the clips securing the rear cover to the computer. Continue to lift the rear cover until all of the clips are released. 5. Slide the rear cover (5) forward to remove it from the computer. 12 Chapter 2 Components DRAFT Replacing the rear cover 1. 2. 3. 4. Turn the computer upside down on a flat surface, with the rear webcam facing you. NOTE: The rear cover is secured by clips (1) around the outer edge and across the middle of the cover. Lift the kickstand (2). Slide the rear cover (3) under the kickstand and over the back of the computer, and then press down on the top edge to reattach the clips. Press down on the clip area of the bottom edge (4), left and right sides (5), and middle (6) to reattach the rear cover to the computer. Rear 13 DRAFT Keyboard base components (select products only) Your computer supports an optional keyboard. This section provides information about the common features of the supported keyboards. NOTE: Keyboard appearance and features might vary. For additional details about using the keyboard, refer to the instructions included with the keyboard. TouchPad Component
(1)
(2)
(3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. 14 Chapter 2 Components DRAFT Lights Component Description
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8)
(9) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. Privacy key light (select products only) On: Privacy zone is on, which helps prevent side-angle viewing from onlookers. Mute light Microphone mute light Num lk light Wireless light Amber: Computer sound is off. Off: Computer sound is on. Amber: microphone sound is off. Off: microphone sound is on. On: Num lock is on. On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. Sharing screen light On: Sharing is on. Call answer light Call end light Blinking: The phone app has an incoming call. On: The phone app has an active call. NOTE: The Microsoft Phone app must be installed. Blinking: The phone app has an incoming call. On: The phone app has an active call. Keyboard base components (select products only) 15 DRAFT Component Description
(10) Fn lock light NOTE: The Microsoft Phone app must be installed. On: The fn key is on, which switches the hot keys on. For more information about the hot keys, see Using the hot keys on page 18. 16 Chapter 2 Components DRAFT Keys Component Description
(1)
(2)
(3)
(4)
(5) esc key fn key Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other key. See Using the hot keys on page 18. Windows key Opens the Start menu. Function keys Embedded numeric keypad NOTE: Pressing the Windows key again will close the Start menu. Execute frequently used system functions when pressed in combination with the fn key. See Using the hot keys on page 18. A numeric keypad superimposed over the keyboard alphabet keys that enables you to add, subtract, and perform other numeric tasks. When fn + num lk is on, the keypad can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. If the keypad function is active when the computer is NOTE:
turned off, that function is reinstated when the computer is turned back on. Keyboard base components (select products only) 17 DRAFT Using the hot keys To use a hot key:
Press the fn key, and then press one of the keys listed in the following table. Press fn+function key Description Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the hot key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Helps prevent side-angle viewing from onlookers. If needed, increase or decrease brightness for well-lit or darker environments. Press the hot key again to turn off the privacy screen. NOTE: To quickly turn on the highest privacy setting, press fn+p. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Mutes the microphone. Turns the keyboard backlight off or on. NOTE: To conserve battery power, turn off this feature. num lk key Turns the embedded numeric keypad on and off. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Provides quick access to Skype for Business Calendar. Turn the sharing function on or off. 18 Chapter 2 Components DRAFT Press fn+function key Description Answers a call. Starts a call during a 1on1 chat. Places a call on hold. NOTE: The Microsoft Phone app must be installed. Ends a call. Declines incoming calls. Ends HP Share Screen. NOTE: The Microsoft Phone app must be installed. R C S Breaks an operation. Turns on scroll lock. Takes a screen shot. Keyboard base components (select products only) 19 DRAFT Connecting to the keyboard base To connect to the keyboard base, follow these steps:
1. 2. Insert the computer alignment post connectors (1) into the keyboard base POGO pin docking connector. Position the kickstand (2) at the desired angle. If you close the kickstand, you can leave the keyboard attached and position the keyboard behind the NOTE:
computer. The keyboard keys and TouchPad are locked to prevent you from accidently typing while the keyboard is in this position. 20 Chapter 2 Components DRAFT Removing the keyboard base To remove the keyboard base, pull the keyboard away from the computer. Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. Service labelProvides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Labels 21 DRAFT Component
(1)
(2)
(3)
(4) Serial number Product number Warranty period Model number (select products only) Component
(1)
(2)
(3)
(4) Model name (select products only) Product number Serial number Warranty period Regulatory label(s)Provide(s) regulatory information about the computer. Wireless certification label(s)Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Installing a micro SIM card (select products only) CAUTION: To prevent damage to a SIM card or the computer, do not change the size of a SIM card by cutting or sanding the card. 1. 2. 3. 4. Insert a small straightened paper clip (1) into the card tray access hole. Press in gently only until the card tray is ejected. Remove the tray (2) from the computer and insert the card (3). Replace the tray (4) in the computer. 22 Chapter 2 Components DRAFT 5. Press in gently on the tray until it is firmly seated. To set your mobile network, refer to the documentation from your mobile provider. To remove the SIM card, reverse the steps. Using the microSD card reader Optional microSD cards provide secure data storage and convenient data sharing. These cards are often used with digital media-equipped cameras and PDAs as well as with other computers. Inserting a microSD card CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to insert a microSD card. Using the microSD card reader 23 DRAFT 1. 2. 3. 4. 5. Insert a small straightened paper clip (1) into the card tray access hole. Press in gently only until the card tray is ejected. Remove the tray (2) from the computer and insert the card (3). Replace the tray (4) in the computer. Press in gently on the tray until it is firmly seated. You will hear a sound when the device has been detected, and a menu of options may be displayed. Removing a microSD card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the microSD card. 1. Save your information and close all programs associated with the microSD card. 24 Chapter 2 Components DRAFT 2. 3. 4. 5. 6. 7. Select the safely remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. Insert a small straightened paper clip (1) into the card tray access hole. Press in gently only until the card tray is ejected. Remove the tray (2) from the computer and remove the card (3). Replace the tray (4) in the computer. Press in gently on the tray until it is firmly seated. Using the microSD card reader 25 DRAFT 3 Network connections Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Your computer may be equipped with one or more of the following wireless devices:
WLAN deviceConnects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module (select products only)A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. Bluetooth deviceCreates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close togethertypically within 10 meters (approximately 33 feet) of each other. Using the wireless controls You can control the wireless devices in your computer using one or more of these features:
Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless button) Operating system controls Wireless button The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls:
1. 2. Type control panel in the taskbar search box, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. 26 Chapter 3 Network connections DRAFT Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps:
1. 2. Be sure that the WLAN device is on. Select the network status icon in the taskbar, and then connect to one of the available networks. If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection. NOTE:
If no WLANs are listed, you may be out of range of a wireless router or access point. If you do not see the WLAN you want to connect to, right-click the network status icon in the NOTE:
taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the connection. After the connection is made, select the network status icon at the far right of the taskbar, to verify the name and status of the connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operators network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots. NOTE:
HP Mobile Connect Pro (select products only) on page 28. If your computer includes HP Mobile Connect, the instructions in this section do not apply. See Using You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display. or You can find the number following these steps:
1. 2. 3. From the taskbar, select the network status icon. Select View Connection Settings. Under the Mobile broadband section, select the network status icon. Some mobile network operators require the use of a SIM card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer. Connecting to a wireless network 27 DRAFT For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using HP Mobile Connect Pro (select products only) HP Mobile Connect Pro is a prepaid, mobile broadband service that provides a cost-effective, secure, simple, and flexible mobile broadband connection for your computer. To use HP Mobile Connect Pro, your computer must have a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect Pro and where it is available, go to http://www.hp.com/go/mobileconnect. Using GPS (select products only) Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. To enable GPS, make sure location is enabled under the Windows privacy setting. 1. 2. Type location in the taskbar search box, and then select Location privacy settings. Follow the on-screen instructions for using location settings. Using Bluetooth wireless devices (select products only) Computers (desktop, notebook) Phones (cellular, cordless, smartphone) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:
Audio devices (headset, speakers) Imaging devices (printer, camera) External keyboard Mouse Connecting Bluetooth devices Before you can use a Bluetooth device, you must establish a Bluetooth connection. 1. 2. 3. Type bluetooth in the taskbar search box, and then select Bluetooth settings. Turn on Bluetooth, if it is not already turned on. Select your device from the list, and then follow the on-screen instructions. NOTE:
If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device. NOTE:
devices may have additional requirements; refer to the documentation provided with the device. If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some Connecting to a wired network Select products may allow wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately. 28 Chapter 3 Network connections DRAFT WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack. Connecting to a local area network (LAN) (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. Connecting to a LAN requires an 8-pin, RJ-45 network cable or an optional docking device or expansion port, if there is no RJ-45 port on the computer. To connect the network cable, follow these steps:
1. 2. Plug the network cable into the network jack (1) on the computer. Plug the other end of the network cable into a network wall jack (2) or router. If the network cable contains noise suppression circuitry (3), which prevents interference from NOTE:
TV and radio reception, orient the circuitry end of the cable toward the computer. Connecting to a wired network 29 DRAFT 4 Screen navigation Use touch gestures on the TouchPad on the optional keyboard (purchased separately) Use touch gestures directly on the computer screen You can navigate the computer screen in the following ways:
Use the optional pen (purchased separately) Use an on-screen keyboard Use an optional keyboard and optional mouse (purchased separately) Using the TouchPad (select products only) and touch screen gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. To navigate a touch screen, touch the screen directly using gestures described in this chapter. You can also customize gestures and view demonstrations of how they work. Type control panel in the taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse. NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen. Tap Use the tap/double-tap gesture to select or open an item on the screen. Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select the item. Double-tap an item to open it. 30 Chapter 4 Screen navigation DRAFT Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your fingers apart. Two-finger scroll (TouchPad only) Use the two-finger scroll to move up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Two-finger tap (TouchPad only) Use the two-finger tap to open the menu for an object on the screen. NOTE: The two-finger tap performs the same function as right-clicking with the mouse. Tap two fingers on the TouchPad zone to open the options menu for the selected object. Using the TouchPad (select products only) and touch screen gestures 31 DRAFT Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Swipe 3 fingers away from you to see all open windows. Use the three-finger swipe to view open windows and to switch between open windows and the desktop. Swipe 3 fingers left or right to switch between open windows. Swipe 3 fingers toward you to show the desktop. One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. To move an object, press and hold your finger on an object, and then drag your finger to move the object. 32 Chapter 4 Screen navigation DRAFT Using an optional keyboard and optional mouse A keyboard and mouse allow you to type, select items, scroll and to perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and key combinations to perform specific functions. NOTE: Depending on the country or region, your keyboard may have different keys and keyboard functions than those discussed in this section. Using the on-screen keyboard The computer has an on-screen keyboard that is displayed when you are in tablet mode. 1. 2. To display the on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the taskbar. Begin typing. To access settings for the on-screen keyboard, type control panel in the taskbar search box, select Control Panel, select Devices and Printers, and then select Typing. NOTE: Hot keys do not display or function on the on-screen keyboard. NOTE: Suggested words may be displayed at the top of the on-screen keyboard. Tap a word to select it. Using the pen (select products only) An active pen may be included or available for purchase separately. You can use the pen directly on the screen. For details about using the pen, refer to the instructions included with the pen. You can write with the pen in pen-specific programs, in all Microsoft Office programs, and in many other Windows programs and utilities. The information you write on the screen with the pen can be filed, searched, and shared among the programs. Using an optional keyboard and optional mouse 33 DRAFT Identifying the pen components Component Description
(1)
(2)
(3) Pen tip Pen button The pen interacts with the computer whenever the tip of the pen is pressed against the screen. The functions vary. To view or edit the configuration of these buttons, use the pen app on your computer. Bluetooth light Blue: The pen is in pairing mode Alternating red and blue: The pen is pairing with the computer. Flashing blue: The pen has successfully paired.
(4) Pairing button Press and hold the button for 6 seconds to enable Bluetooth pairing. Pairing the pen for use 1. 2. 3. Ready the pen for Bluetooth pairing by pressing and holding the pairing button for 6 seconds. When the pen is ready to be paired, the Bluetooth light turns blue. From the computer, type bluetooth in the taskbar search box, and then select Bluetooth settings. Select Devices, select Connected devices, and then follow the on-screen instructions. Holding the pen Hold the pen as if you were writing with a standard pen or pencil. Storing the pen To store the pen when you are not using it, use the pen loop to attach it to the computer. 34 Chapter 4 Screen navigation DRAFT 5 Entertainment features Use your HP computer for business or pleasure to meet with others via the webcam, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 4 to locate the audio, video and camera features on your computer. Using a webcam (select products only) Your computer has a webcam (integrated camera) that records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To access the camera, type camera in the taskbar search box, and then select Camera from the list of applications. Using audio You can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or speakers. Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before connecting speakers, lower the volume setting. Connecting headphones WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document:
Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP Documentation. or Select the Start button, select All apps (required on some products), select HP, and then select HP Documentation. You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. Using a webcam (select products only) 35 DRAFT Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document:
1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-
out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headsets to your computer, follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change system sounds, or manage audio devices. To view or change sound settings:
Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. or Right-click the Start button, select Control Panel, select Hardware and Sound, and then select Sound. Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another provider. As a result, your computer may include advanced audio features that can be controlled through an audio control panel specific to your audio system. Use the audio control panel to view and control audio settings. Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system. or Right-click the Start button, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system. Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. 36 Chapter 5 Entertainment features DRAFT Discovering and connecting to Miracast-compatible wireless displays (select products only) NOTE: To learn what type of display you have (Miracast-compatible), refer to the documentation that came with your TV or secondary display. To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below. To open Miracast:
Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. Using video 37 DRAFT 6 Power management NOTE: A computer may have a power button or a power switch. The term power button is used throughout this guide to mean both types of power controls. Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. The shutdown command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions:
When you need to access components inside the computer When you are connecting an external hardware device that does not connect to a Universal Serial Bus
(USB) port When the computer will be unused and disconnected from external power for an extended period Although you can turn off the computer with the power button, the recommended procedure is to use the Windows shutdown command:
NOTE:
or Hibernation before shutdown is possible by briefly pressing the power button. If the computer is in the Sleep state or in Hibernation (select products only), you must first exit Sleep 1. 2. Save your work and close all open programs. Select the Start button, select the Power icon, and then select Shut down. Press ctrl+alt+delete. Select the Power icon, and then select Shut Down. If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the following emergency procedures in the sequence provided:
Press and hold the power button for at least 5 seconds. Press and hold the power button for at least 15 seconds. Disconnect the computer from external power. Using HP Fast Charge (select products only) The HP Fast Charge feature allows you to quickly charge your computer battery. Depending on your computer model and AC adapter, Fast Charge operates in one of the following ways:
When the battery charge remaining is between zero and 50%, the battery will charge to 50% of full capacity in no more than 30 minutes. When the battery charge remaining is between zero and 90%, the battery will charge to 90% of full capacity in no more than 90 minutes. To use HP Fast Charge, shut down your computer and then connect the AC adapter to your computer and to external power. 38 Chapter 6 Power management DRAFT Setting power options CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer. Using power-saving states Sleep is enabled at the factory. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external memory card. NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state. Initiating and exiting Sleep With the computer on, you can initiate Sleep in any of the following ways:
Select the Start button, select the Power icon, and then select Sleep. Briefly press the power button. To exit Sleep, briefly press the power button. When the computer exits Sleep, the power lights turn on and the computer returns to the screen where you stopped working. NOTE:
the computer will return to the screen. If you have set a password to be required on wakeup, you must enter your Windows password before Enabling and exiting user-initiated Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options:
1. 2. 3. Type power options in the taskbar search box, and then select Power Options. or Right-click the Power meter icon
, and then select Power Options. In the left pane, select Choose what the power buttons do. Select Change Settings that are currently unavailable, and then, in the When I press the power button or When I press the sleep button area, select Hibernate. or Under Shutdown settings, select the Hibernate box to show the Hibernate option in the Power menu. 4. Select Save changes. To exit Hibernation, briefly press the power button. The power lights turn on and your work returns to the screen where you stopped working. Setting power options 39 DRAFT NOTE:
your work will return to the screen. If you have set a password to be required on wakeup, you must enter your Windows password before Using the power meter and power settings The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge. To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the power meter icon
. To use Power Options, right-click the power meter icon can also type power options in the task bar search box, and then select Power Options.
, and then select an item from the list. You Different power meter icons indicate whether the computer is running on battery or external power. The icon also reveals a message if the battery has reached a low or critical battery level. Setting password protection on wakeup After you have set a password for the computer, you can set the computer to prompt for a password when the computer exits Sleep or Hibernation. To set a password:
1. Type power options in the taskbar search box, and then select Power Options. or Right-click the Power meter icon
, and then select Power Options. 2. Select Start, select Settings, select Accounts, select Sign-in Options, select Password, select Add, and then follow the on-screen instructions to set a password. 3. Close Power Options. To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:
1. 2. 3. Type power options in the taskbar search box, and then select Power Options. or Right-click the Power meter icon
, and then select Power Options. Select Start, select Settings, select Accounts, select Sign-in Options. Under Require sign-in, If youve been away, when should Windows require you to sign in again?, select When PC wakes from sleep. 4. Select Save changes. Using battery power The computer runs on battery power whenever it is not plugged into external AC power. Computer battery life varies, depending on power management settings, running programs, display brightness, external devices connected to the computer, and other factors. Keeping the battery in the computer whenever the computer is 40 Chapter 6 Power management DRAFT plugged into AC power charges the battery and also protects your work in case of a power outage. If the computer contains a charged battery and is running on external AC power, the computer automatically switches to battery power if the AC adapter is disconnected on the computer or an AC power loss occurs. NOTE: When you disconnect AC power, the display brightness is automatically decreased to save battery life. Select computer products can switch between graphic modes to increase battery life. Finding additional battery information To access battery information:
1. 2. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Battery Check tool to test battery performance HP Support Assistant provides the following tools and information about the battery. Information on battery types, specifications, life cycles, and capacity Information on calibration, power management, and proper care and storage to maximize battery life Using HP Battery Check To monitor the status of your battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app. If HP Battery Check indicates that your battery should be replaced, contact support. To run HP Battery Check:
1. Connect the AC adapter to the computer. NOTE: The computer must be connected to external power for Battery Check to work properly. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. Select My PC, select the Diagnostics and Tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. 2. 3. Battery Check examines the battery and its cells to see if they are functioning properly, and then reports the results of the examination. Displaying the remaining battery charge Move the pointer over the Power meter icon
. Maximizing battery discharge time Battery discharge time varies depending on features you use while on battery power. Maximum discharge time gradually decreases as the battery storage capacity naturally degrades. Setting power options 41 DRAFT Tips for maximizing battery discharge time:
Lower the brightness on the display. Select the Power saver setting in Power Options. Managing low battery levels The information in this section describes the alerts and system responses set at the factory. Some low-
battery alerts and system responses can be changed using Power Options. Preferences set using Power Options do not affect lights. Type power options in the taskbar search box, and then select Power Options. Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:
The battery light (select products only) indicates a low or critical battery level. or The Power meter icon shows a low or critical battery notification. If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following devices:
AC adapter Optional docking or expansion device Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available To resolve a low battery level when no power source is available, save your work and shut down the computer. Conserving battery power Select the Power saver setting in Power Options. Turn off wireless and LAN connections and exit modem applications when you are not using them. Disconnect unused external devices that are not plugged into an external power source. Stop, disable, or remove any external memory cards that you are not using. Decrease screen brightness. Before you leave your work, initiate Sleep, or shut down the computer. Disposing of a battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. 42 Chapter 6 Power management DRAFT Replacing a battery The battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. Using external AC power WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. NOTE:
computer box. For information on connecting to AC power, see the Setup Instructions poster provided in the External AC power is supplied through an approved AC adapter or an optional docking or expansion device. When charging or calibrating a battery When installing or modifying system software Connect the computer to external AC power under any of the following conditions:
When writing information to a CD, a DVD, or a BD (select products only) When performing a backup or recovery When running Disk Defragmenter When you connect the computer to external AC power, the following events occur:
If the computer is turned on, the power meter icon in taskbar changes appearance. The battery begins to charge. When you disconnect external AC power, the following events occur:
The computer switches to battery power. The display brightness is automatically decreased to save battery life. Setting power options 43 DRAFT 7 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings. NOTE: Some features listed in this chapter may not be available on your computer. NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com. Computer risk Security feature Unauthorized use of the computer HP Client Security, in combination with a password, smart card, contactless card, registered fingerprints, or other authentication credential Unauthorized access to Computer Setup (BIOS) BIOS Administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*
Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select products only), or internal network adapter Boot options feature in Computer Setup*
Unauthorized access to a Windows user account Windows user password Unauthorized access to data HP Drive Encryption software Windows Defender Unauthorized access to Computer Setup settings and other system identification information BIOS Administrator password in Computer Setup*
Unauthorized removal of the computer Security cable slot (used with an optional security cable on select products only)
*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will not load. You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. NOTE: On tablets without keyboards, you can use the touch screen. 44 Chapter 7 Security DRAFT Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in Computer Setup, which is preinstalled on the computer. BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. Windows passwords are set only in the Windows operating system. If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used. You can use the same password for a Computer Setup feature and for a Windows security feature. You can also use the same password for more than one Computer Setup feature. Use the following tips for creating and saving passwords:
When creating passwords, follow requirements set by the program. Do not use the same password for multiple applications or websites, and do not reuse your Windows password for any other application or website. Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and applications. You can securely read them in the future if they cannot be remembered. Do not store passwords in a file on the computer. The following tables list commonly used Windows and BIOS administrator passwords and describe their functions. Setting passwords in Windows Password Function Administrator password*
Protects access to a Windows administrator-level account. NOTE: Setting the Windows administrator password does not set the BIOS Administrator password. User password*
*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app. Protects access to a Windows user account. Using passwords 45 DRAFT Setting passwords in Computer Setup Password Function BIOS administrator password*
Protects access to Computer Setup. DriveLock master password*
DriveLock user password*
NOTE:
If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. For select products, a BIOS administrator password must NOTE:
be set before you can set a DriveLock password. Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. For select products, a BIOS administrator password must NOTE:
be set before you can set a DriveLock password.
*For details about each of these passwords, see the following topics. Managing a BIOS administrator password To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password 1. Start Computer Setup. Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup. 2. Select Security, select Create BIOS Administrator password or Set Up BIOS Administrator Password
(select products only), and then press enter. 3. When prompted, type a password. 4. When prompted, type the new password again to confirm. 5. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Changing a BIOS administrator password 1. Start Computer Setup. Computers or tablets with keyboards:
46 Chapter 7 Security DRAFT Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup. 2. Select Security, select Change BIOS Administrator Password or Change Password (select products only), and then press enter. 3. When prompted, type your current password. 4. When prompted, type your new password. 5. When prompted, type your new password again to confirm. 6. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1. Start Computer Setup. Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup. 2. Select Security, select Change BIOS Administrator Password or Change Password (select products only), and then press enter. 3. When prompted, type your current password. 4. When prompted for the new password, leave the field empty, and then press enter. 5. When prompted to type your new password again, leave the field empty, and then press enter. 6. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Entering a BIOS administrator password At the BIOS Administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again. Using passwords 47 DRAFT Managing a Computer Setup DriveLock password (select products only) CAUTION: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used. DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, a password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to be accessed by the DriveLock passwords. To apply DriveLock protection to an internal hard drive, a user password and a master password must be set in Computer Setup. Note the following considerations about using DriveLock protection:
After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the user password or the master password. The owner of the user password should be the day-to-day user of the protected hard drive. The owner of the master password may be either a system administrator or the day-to-day user. The user password and the master password can be identical. You can delete a user password or master password only by removing DriveLock protection from the drive. NOTE:
DriveLock features. For select products, a BIOS administrator password must be set before you can access the Setting a DriveLock password To set a DriveLock password in Computer Setup, follow these steps:
1. Start Computer Setup. Computers or tablets with keyboards:
1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup. 2. Select Security, make the selection for Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock, and then press enter. NOTE:
administrator password. For select products, you may be required to set a DriveLock password and enter the BIOS Select the hard drive you want to protect, and then press enter. Select Set DriveLock Master Password or Set DriveLock Password (select products only), and then press enter. Carefully read the warning. Follow the on-screen instructions to set a DriveLock password. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. 3. 4. 5. 6. 7. 48 Chapter 7 Security DRAFT Enabling DriveLock (select products only) For select products, you may need to follow these instructions to enable DriveLock. 1. Start Computer Setup. Computers or tablets with keyboards:
1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup. 2. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock, and then press enter. NOTE:
Set DriveLock Password. For select products, you may be required to enter the BIOS Administrator password and select 3. 4. Select the hard drive you want to protect, and then press enter. Follow the on-screen instructions to make the selections to enable DriveLock and to enter passwords when prompted. NOTE:
For select products, you may be prompted to type DriveLock. The field is case sensitive. 5. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. Disabling DriveLock (select products only) 1. Start Computer Setup. Computers or tablets with keyboards:
1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup. 2. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock, and then press enter. NOTE:
Set DriveLock Password. For select products, you may be required to enter the BIOS Administrator password and select 3. 4. 5. Select the hard drive you want to manage, and then press enter. Follow the on-screen instructions to disable DriveLock. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. Using passwords 49 DRAFT Entering a DriveLock password (select products only) Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your user or master password (using the same kind of keys you used to set the password), and then press enter. After three incorrect attempts to enter the password, you must shut down the computer and try again. Changing a DriveLock password (select products only) To change a DriveLock password in Computer Setup, follow these steps:
1. 2. 3. 4. Turn off the computer. Press the power button. At the DriveLock Password prompt, type the current DriveLock user password or master password that you are changing, press enter, and then press or tap f10 to enter Computer Setup. Select Security, select Hard Drive Utilities or Hard Drive Tools (select products only), select DriveLock, and then press enter. NOTE:
Set DriveLock Password. For select products, you may be required to enter the BIOS Administrator password and select 5. Select the hard drive you want to manage, and then press enter. 6. Make the selection to change the password, and then follow the on-screen prompts to enter passwords. NOTE: The Change DriveLock Master Password option is visible only if the master password was provided at the DriveLock Password prompt in step 3. 7. To exit Computer Setup, select Main, select Save Changes and Exit, and then follow the on-screen instructions. Using Computer Setup Automatic DriveLock (select products only) In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic DriveLock password is enabled, a random user password and a DriveLock master password will be created for you. When any user passes the password credential, the same random user and DriveLock master password will be used to unlock the drive. NOTE: A BIOS Administrator password must be set before you can access the Automatic DriveLock features. Entering an Automatic DriveLock password (select products only) To enable an Automatic DriveLock password in Computer Setup, follow these steps:
1. 2. 3. 4. 5. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. Select Security, select Hard Drive Tools, select Automatic DriveLock, and then press enter. Enter the BIOS Administrator password, and then press enter. Select an internal hard drive, and then press enter. 50 Chapter 7 Security DRAFT 6. 7. Read the warning. To continue, select YES. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Removing Automatic DriveLock protection (select products only) To remove DriveLock protection in Computer Setup, follow these steps:
1. 2. 3. 4. 5. 6. 7. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen. Press f10 to enter Computer Setup. Select Security, select Hard Drive Tools, select Automatic DriveLock, and then press enter. Enter the BIOS Administrator password, and then press enter. Select an internal hard drive, and then press enter. Select Disable protection. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date. Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer. For more information about computer viruses, access the HP Support Assistant. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software. There are two types of firewalls to consider:
Host-based firewallsSoftware that protects only the computer it is installed on. Network-based firewallsInstalled between your DSL or cable modem and your home network to protect all the computers on the network. Using antivirus software 51 DRAFT When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked. Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available. NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates. To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert. You can install these updates automatically. To view or change the settings:
1. 2. 3. Select the Start button, select Settings, and then select Update & Security. Select Windows Update, and then follow the on-screen instructions. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen instructions. Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. This software can be accessed through the HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP Client Security software Help. Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables customers to reduce time spent solving end-user device and security issues. Customers can quickly download and install the software, which is highly cost effective relative to traditional in-house solutions. For more information, see http://www.hptouchpointmanager.com. Using an optional security cable (select products only) A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions. 52 Chapter 7 Security DRAFT Using a fingerprint reader (select products only) Integrated fingerprint readers are available on select products. In order to use the fingerprint reader, you must enroll your fingerprints in HP Client Security's Credential Manager. Refer to the HP Client Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications. Locating the fingerprint reader Near the bottom of the TouchPad The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer:
On the upper-right side of the display On the right side of the keyboard On the left side of the display Depending on your product, the reader may be oriented horizontally or vertically. Both orientations require that you swipe your finger perpendicular to the metallic sensor. Using a fingerprint reader (select products only) 53 DRAFT 8 Maintenance It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your hard drive at least once a month. NOTE:
It is not necessary to run Disk Defragmenter on solid-state drives. To run Disk Defragmenter:
1. 2. 3. Connect the computer to AC power. Type defragment in the taskbar search box, and then select Defragment and optimize your drives. Follow the on-screen instructions. For additional information, access the Disk Defragmenter software Help. Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup:
1. 2. Type disk in the taskbar search box, and then select Free up disk space by deleting unnecessary files or Uninstall apps to free up disk space. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions:
You move the computer with the display closed while the computer is running on battery power. You drop the computer. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. 54 Chapter 8 Maintenance DRAFT NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives. For more information, see the HP 3D DriveGuard software Help. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at the far right of the taskbar. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notifications when updates become available. If you would like to update your programs and drivers, follow these instructions:
1. 2. 3. Type support in the taskbar search box, and then select the HP Support Assistant app.
- or -
Click the question mark icon in the taskbar. Select My PC, select the Updates tab, and then select Check for updates and messages. Follow the on-screen instructions. Cleaning your computer Use the following products to safely clean your computer:
Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands) Alcohol-free glass-cleaning fluid Solution of water and mild soap Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) Static-free cloth wipes CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches. Cleaning procedures Follow the procedures in this section to safely clean your computer. Updating programs and drivers 55 DRAFT WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. 2. 3. Disconnect all powered external devices. Turn off the computer. Disconnect AC power. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components. Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that a display is dry before you close the computer. Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously, or use an acceptable disposable wipe. NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris. Cleaning the TouchPad, keyboard, or mouse (select products only) WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys. To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension. Traveling with or shipping your computer If you have to travel with or ship your computer, follow these tips to keep your equipment safe. Prepare the computer for traveling or shipping:
Back up your information to an external drive. Remove all discs and all external media cards, such as memory cards. Turn off and then disconnect all external devices. Shut down the computer. Take along a backup of your information. Keep the backup separate from the computer. When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. 56 Chapter 8 Maintenance DRAFT If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. If you are shipping the computer or a drive, use suitable protective packaging and label the package FRAGILE. The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on. If you are traveling internationally, follow these suggestions:
Check the computer-related customs regulations for each country or region on your itinerary. Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances. Traveling with or shipping your computer 57 DRAFT 9 Backup and recovery This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. Creating recovery media and backups Restoring and recovering your system For additional information, refer to the HP support assistant app. Type support in the taskbar search box, and then select the HP Support Assistant app. or Click the question mark icon in the taskbar. IMPORTANT:
70% charged before you start the recovery process. If you will be performing recovery procedures on a tablet, the tablet battery must be at least IMPORTANT:
beginning any recovery process. For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model. Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 58. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 59. Use Windows tools to create system restore points and create backups of personal information. For more information, see Recovering using HP Recovery Manager on page 60. NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default. Creating HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC. If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. 58 Chapter 9 Backup and recovery DRAFT You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 59. If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CDRW, DVDRW, double-layer DVDRW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB flash drive. If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions. Be sure that the computer is connected to AC power before you begin creating the recovery media. The creation process can take an hour or more. Do not interrupt the creation process. If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue. To create HP Recovery media:
IMPORTANT:
beginning these steps. For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before 1. 2. Type recovery in the taskbar search box, and then select HP Recovery Manager. Select Create recovery media, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP Recovery Manager on page 60. Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get started app. Select the Start button, and then select the Get started app. Using Windows tools 59 DRAFT Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
IMPORTANT: Not all methods are available on all products. Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app. Select the Start button, and then select the Get started app. If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 60. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 58. On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 60. On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select products only) on page 63. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 58. What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 58. To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 58. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP 60 Chapter 9 Backup and recovery DRAFT website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process. System RecoveryReinstalls the original operating system, and then configures the settings for the programs that were installed at the factory. Factory ResetRestores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select products only) allows System Recovery only. Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT:
beginning these steps (select products only). For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before 1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button. For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11. 2. 3. Select Troubleshoot from the boot options menu. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. Restore and recovery 61 DRAFT 1. 2. If possible, back up all personal files. Insert the HP Recovery media, and then restart the computer. NOTE:
boot order. See Changing the computer boot order on page 62. If the computer does not automatically restart in HP Recovery Manager, change the computer 3. Follow the on-screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order:
IMPORTANT:
beginning these steps. For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before 1. 2. Insert the HP Recovery media. Access the system Startup menu. For computers or tablets with keyboards attached:
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options. For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9. 3. 4. Select the optical drive or USB flash drive from which you want to boot. Follow the on-screen instructions. 62 Chapter 9 Backup and recovery DRAFT Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 58. NOTE: The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition:
1. 2. Type recovery in the taskbar search box, and then select HP Recovery Manager. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 63 DRAFT 10 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps:
Start Computer Setup. Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F10 to enter Computer Setup. Navigating and selecting in Computer Setup To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. NOTE: On tablets without keyboards, you can use your finger to make selections. To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard. To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. 64 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start DRAFT To exit Computer Setup menus, choose one of the following methods:
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Select Main, select Ignore Changes and Exit, and then press enter. To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. 2. 3. 4. Start Computer Setup. See Starting Computer Setup on page 64. Select Main, and then select Apply Factory Defaults and Exit. NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults and Exit. Follow the on-screen instructions. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Using Computer Setup 65 DRAFT Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer. BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. 1. 2. 3. Start Computer Setup. See Starting Computer Setup on page 64. Select Main, and then select System Information. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Select Main, select Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 66. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. 2. 3. 4. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions. At the download area, follow these steps:
a. b. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. 66 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start DRAFT NOTE:
any software updates, especially system BIOS updates. If you connect your computer to a network, consult the network administrator before installing BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps:
1. 2. 3. 4. 5. Type file in the taskbar search box, and then select File Explorer. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. Tablets without keyboards:
Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap F9 to enter the Boot Device Options menu. 2. Select a boot device, then press enter. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities. TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS). NOTE:
If you change the TPM setting to Hidden, TPM is not visible in the operating system. To access TPM settings in Computer Setup:
1. 2. Start Computer Setup. See Starting Computer Setup on page 64. Select Security, select TPM Embedded Security, and then follow the on-screen instructions. TPM BIOS settings (select products only) 67 DRAFT Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 68 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start DRAFT 11 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem. To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. Start BIOS. Tablets with keyboards Turn on or restart the computer, quickly press esc. Tablets without keyboards Turn on or restart the computer, and then quickly hold down the volume down button. 2. Press or tap f2. The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 69. b. c. Hard drive BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: To stop a test, press the button you used to access UEFI. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1. 2. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 69 DRAFT Download any version of UEFI for a specific product 1. 2. 3. 4. 5. Go to http://www.hp.com/support. Select Get software and drivers. Enter the product name or number. or Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 70 Chapter 11 Using HP PC Hardware Diagnostics (UEFI) DRAFT 12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100240 V, 5060 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. The voltage and current for your platform is located on the regulatory label. Input Power Operating voltage and current Rating 19.5 V dc @ 2.31 A 45 W 19.5 V dc @ 3.33 A 65 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. Operating environment Factor Temperature Metric U.S. Operating (writing to optical disc) 5C to 35C Nonoperating
-20C to 60C Relative humidity (noncondensing) Operating Nonoperating 10% to 90%
5% to 95%
Maximum altitude (unpressurized) 41F to 95F
-4F to 140F 10% to 90%
5% to 95%
Operating Nonoperating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft Input power 71 DRAFT 13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contactfor example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. Keep components in their electrostatic-safe containers until you are ready to install them. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. Use nonmagnetic tools. Before handling components, discharge static electricity by touching an unpainted metal surface. If you remove a component, place it in an electrostatic-safe container. 72 Chapter 13 Electrostatic Discharge DRAFT 14 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features. NOTE:
for that product. For additional information about a particular assistive technology product, contact customer support Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or would like to tell us about accessibility features that have helped you, please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time. NOTE: Support is in English only. Supported assistive technologies 73 DRAFT Index A accessibility 73 administrator password 45 airplane mode key 26 antivirus software 51 Audio 36 audio-out (headphone)/audio-in
(microphone) combo jack, identifying 5 Automatic Drivelock 50 Automatic DriveLock password entering 50 removing 51 B backups 58 battery conserving power 42 discharging 41 displaying remaining charge 41 disposing 42 low battery levels 42 replacing 43 battery information, finding 41 battery light 4 battery power 41 BIOS determining version 66 downloading an update 66 updating 66 Bluetooth device 26, 28 Bluetooth label 22 boot order changing 62 bottom 22 button volume down 6 volume up 6 buttons left TouchPad 14 power 5, 38 right TouchPad 14 C call answer light 15 74 Index call end light 15 camera flash, identifying 9 caps lock light, identifying 15 caring for your computer 55 cleaning your computer 55 components bottom 8 display 6 keyboard base 14 kickstand 11 left side 5 rear 9 right side 4 top 7 Computer Setup BIOS administrator password 46 DriveLock password 48 navigating and selecting 64 restoring factory settings 65 connecting to a WLAN 27 conservation, power 42 corporate WLAN connection 27 critical battery level 39 D Disk Cleanup software 54 Disk Defragmenter software 54 drive media 39 DriveLock disabling 49 enabling 49 DriveLock master password changing 50 DriveLock password changing 50 description 48 entering 50 setting 48 E electrostatic discharge 72 embedded numeric keypad, identifying 17 esc key, identifying 17 expansion slot, identifying 8 external AC power, using 43 F fingerprint reader 53 fingerprint reader, identifying 9 firewall software 51 fn key, identifying 17 fn lock light, identifying 16 four-finger tap TouchPad gesture 32 G GPS 28 H headphones, connecting 35 headsets, connecting 36 Hibernation exiting 39 initiating 39 high-definition devices, connecting 37 hot keys microphone mute 18 using 18 HP 3D DriveGuard 54 HP Client Security 52 HP Fast Charge 38 HP Mobile Connect 28 HP PC Hardware Diagnostics (UEFI) Failure ID code 69 using 69 HP Recovery Manager correcting boot problems 62 starting 61 HP Recovery media creating 58 recovery 61 HP Recovery partition recovery 61 removing 63 HP resources 2 HP Touchpoint Manager 52 DRAFT I input power 71 integrated camera flash, identifying 9 integrated webcam light, identifying 7 internal microphones, identifying 7 J jacks audio-out (headphone)/audio-in
(microphone) combo 5 K keyboard and optional mouse using 33 keyboard base components 14 connecting 20 removing 21 keypad embedded numeric 17 keys esc 17 fn 17 Windows key 17 kickstand, identifying 9 L labels Bluetooth 22 regulatory 22 serial number 21 service 21 wireless certification 22 WLAN 22 legacy support, USB 64 lights battery 4 call answer 15 call end 15 caps lock 15 fn lock 16 microphone mute 15 num lock 15 privacy key 15 sharing 15 sharing or presenting 18 webcam 7, 9 wireless 15 locating information hardware 4 software 4 low battery level 42 M maintenance Disk Cleanup 54 Disk Defragmenter 54 HP 3D DriveGuard 54 updating programs and drivers 55 memory card 39 memory card reader, identifying 6 microphone mute key, identifying 18 microphone mute light, identifying 15 microSD card inserting 23 removing 24 minimized image recovery 61 minimized image, creating 60 Miracast 37 N near field communication antenna, identifying 9 NFC antenna, identifying 9 NFC tapping area, identifying 9 NFC, using 10 num lock light 15 O one-finger slide touch screen gesture 32 operating environment 71 original system recovery 60 P passwords administrator 45 BIOS administrator 46 DriveLock 48 user 45 pen components, identifying 34 pen loop slot, identifying 6 pen, pairing 34 POGO pin connector, identifying 8 ports Miracast 37 USB 3.x charging 5 USB Type-C charging 4 power battery 41 conserving 42 options 39 power button 38 power button, identifying 5 power switch 38 power-saving states 39 privacy key light, identifying 15 product name and number, computer 21 public WLAN connection 27 R readable media 39 rear cover, removing 12 rear cover, replacing 13 recover options 60 recovery discs 59, 61 HP Recovery Manager 60 media 61 starting 61 supported discs 59 system 60 USB flash drive 61 using HP Recovery media 59 recovery media creating 58 creating using HP Recovery Manager 59 recovery partition removing 63 regulatory information regulatory label 22 wireless certification labels 22 S security cable slot, identifying 6 serial number 21 serial number, computer 21 service labels, locating 21 setting password protection on wakeup 40 setting power options 39 Index 75 DRAFT setup utility TouchPad and touch screen gestures navigating and selecting 64 restoring factory settings 65 tap 30 two-finger pinch zoom 31 wireless button 26 wireless certification label 22 wireless controls button 26 operating system 26 wireless key 26 wireless light 15, 26 wireless network (WLAN) connecting 27 corporate WLAN connection 27 functional range 27 public WLAN connection 27 WLAN antennas, identifying 6 WLAN device 22 WLAN label 22 writable media 39 WWAN antennas, identifying 7 WWAN device 26, 27 sharing light 15 sharing or presenting light 18 shipping the computer 56 shutdown 38 SIM card inserting 5 removing 5 SIM card slot, identifying 5 Sleep exiting 39 initiating 39 slots security cable 6 SIM card 5 smart card 7 smart card slot 7 software antivirus 51 Disk Cleanup 54 Disk Defragmenter 54 firewall 51 HP 3D DriveGuard 54 software updates, installing 52 sound settings, using 36 speakers connecting 35 speakers, identifying 7 supported discs, recovery 59 Sure Start using 68 switch, power 38 system recovery 60 system restore point creating 59 system restore point, creating 58 T tap TouchPad and touch screen gesture 30 three-finger swipe TouchPad gesture 32 touch screen gestures one-finger slide 32 TouchPad buttons 14 using 30 76 Index TouchPad gestures four-finger tap 32 three-finger swipe 32 two-finger scroll 31 two-finger tap 31 TouchPad zone identifying 14 TPM settings 67 traveling with the computer 22, 56 turning off the computer 38 two-finger pinch zoom TouchPad and touch screen gesture 31 two-finger scroll TouchPad gesture 31 two-finger tap TouchPad gesture 31 U unresponsive system 38 updating programs and drivers 55 USB 3.x charging port, identifying 5 USB legacy support 64 USB Type-C charging port, identifying 4 user password 45 using external AC power 43 power-saving states 39 using sound settings 36 using the keyboard and optional mouse 33 using the TouchPad 30 V video 36 volume button, identifying 6 W webcam 7 identifying 9 using 35 webcam light, identifying 7 webcam, identifying 7 Windows system restore point 58, 59 Windows key, identifying 17 Windows tools using 59 wireless antennas, identifying 7 DRAFT
This product uses the FCC Data API but is not endorsed or certified by the FCC