| submitted | available | document details (if available) | source link |
|---|---|---|---|
| May 07 2018 | January 01 2019 | User Guide Antenna House PDF Output Library 6.2.640 (Windows (x64)) |
| various | User Manual | Users Manual | 5.70 MiB | May 07 2018 / January 01 2019 |
User Guide Product notice Software terms This user guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller. Copyright 2018 HP Development Company, L.P. AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: February 2018 Document Part Number: L11998-001 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). iii iv Safety warning notice Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel Pentium N35xx/N37xx series or a Celeron N28xx/N29xx/N30xx/N31xx series processor and a Windows operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings. v vi Processor configuration setting (select products only) Table of contents 1 Welcome ....................................................................................................................................................... 1 Finding information ............................................................................................................................................... 2 2 Components .................................................................................................................................................. 4 Locating hardware ................................................................................................................................................. 4 Locating software .................................................................................................................................................. 4 Right ....................................................................................................................................................................... 5 Left ......................................................................................................................................................................... 7 Display .................................................................................................................................................................... 8 Keyboard area ........................................................................................................................................................ 9 TouchPad ............................................................................................................................................. 9 Lights ................................................................................................................................................. 10 Buttons, speakers, and fingerprint reader ........................................................................................ 12 Special keys ....................................................................................................................................... 14 Action keys ........................................................................................................................................ 16 Hot keys (select products only) ......................................................................................................... 18 Bottom ................................................................................................................................................................. 19 Front ..................................................................................................................................................................... 20 Labels ................................................................................................................................................................... 21 Inserting a SIM card (select products only) ......................................................................................................... 23 3 Network connections ................................................................................................................................... 24 Connecting to a wireless network ....................................................................................................................... 24 Using the wireless controls ............................................................................................................... 24 Wireless button ............................................................................................................... 24 Operating system controls ............................................................................................. 24 Connecting to a WLAN ....................................................................................................................... 25 Using HP Mobile Broadband (select products only) .......................................................................... 25 Using HP Mobile Connect Pro (select products only) ........................................................................ 26 Using GPS (select products only) ...................................................................................................... 26 Using Bluetooth wireless devices (select products only) ................................................................. 26 Connecting Bluetooth devices ........................................................................................ 26 Using NFC to share information (select products only) .................................................................... 26 Sharing ............................................................................................................................ 27 Connecting to a wired network ............................................................................................................................ 28 Connecting to a local area network (LAN) (select products only) .................................................... 28 vii Using HP LAN-WLAN Protection (select products only) .................................................................... 29 Turning on and customizing HP LAN-WLAN Protection ................................................. 29 Using HP MAC Address Manager to identify your computer on a network (select products only) ..................... 29 Turning on and customizing the system MAC address ..................................................................... 29 4 Navigating the screen .................................................................................................................................. 31 Using TouchPad and touch screen gestures ........................................................................................................ 31 Tap ..................................................................................................................................................... 31 Two-finger pinch zoom ..................................................................................................................... 32 Two-finger slide (TouchPad only) ..................................................................................................... 32 Two-finger tap (TouchPad only) ........................................................................................................ 32 Four-finger tap (TouchPad only) ....................................................................................................... 32 Three-finger swipe (TouchPad only) ................................................................................................. 33 One-finger slide (touch screen only) ................................................................................................. 34 Using an optional keyboard or mouse ................................................................................................................. 34 Using an on-screen keyboard (select products only) .......................................................................................... 34 5 Entertainment features ............................................................................................................................... 35 Using a camera (select products only) ................................................................................................................ 35 Using audio .......................................................................................................................................................... 35 Connecting speakers ......................................................................................................................... 35 Connecting headphones .................................................................................................................... 35 Connecting headsets ......................................................................................................................... 36 Using sound settings ......................................................................................................................... 36 Using video .......................................................................................................................................................... 36 Connecting a DisplayPort device using a USB Type-C cable (select products only) ......................... 37 Connecting a Thunderbolt device using a USB Type-C cable (select products only) ....................... 38 Connecting video devices using an HDMI cable (select products only) ............................................ 39 Setting up HDMI audio .................................................................................................... 39 Discovering and connecting wired displays using MultiStream Transport ...................................... 40 Connect displays to computers with AMD or Nvidia graphics (with an optional hub) ... 40 Connect displays to computers with Intel graphics (with an optional hub) ................... 40 Connect displays to computers with Intel graphics (with a built-in hub) ...................... 41 Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 41 Using data transfer .............................................................................................................................................. 41 Connecting devices to a USB Type-C port (select products only) ..................................................... 42 6 Managing power .......................................................................................................................................... 43 Using Sleep and Hibernation ............................................................................................................................... 43 Initiating and exiting Sleep ............................................................................................................... 43 viii Initiating and exiting Hibernation (select products only) ................................................................. 44 Shutting down (turning off) the computer .......................................................................................................... 44 Using the Power icon and Power Options ............................................................................................................ 45 Running on battery power ................................................................................................................................... 45 Using HP Fast Charge (select products only) .................................................................................... 45 Displaying battery charge ................................................................................................................. 46 Finding battery information in HP Support Assistant (select products only) .................................. 46 Conserving battery power ................................................................................................................. 46 Identifying low battery levels ........................................................................................................... 46 Resolving a low battery level ............................................................................................................ 47 Resolving a low battery level when external power is available ................................... 47 Resolving a low battery level when no power source is available ................................. 47 Resolving a low battery level when the computer cannot exit Hibernation .................. 47 Factory-sealed battery ...................................................................................................................... 47 Running on external power ................................................................................................................................. 47 7 Security ...................................................................................................................................................... 49 Protecting the computer ..................................................................................................................................... 49 Using passwords .................................................................................................................................................. 49 Setting passwords in Windows ......................................................................................................... 50 Setting passwords in Computer Setup ............................................................................................. 51 Managing a BIOS administrator password ........................................................................................ 51 Entering a BIOS administrator password ....................................................................... 53 Using DriveLock Security Options ..................................................................................................... 53 Selecting Automatic DriveLock (select products only) ................................................... 53 Enabling Automatic DriveLock ..................................................................... 53 Disabling Automatic DriveLock .................................................................... 54 Entering an Automatic DriveLock password ................................................ 54 Selecting manual DriveLock ........................................................................................... 54 Setting a DriveLock master password ......................................................... 55 Enabling DriveLock and setting a DriveLock user password ......................................... 55 Disabling DriveLock ........................................................................................................ 56 Entering a DriveLock password ...................................................................................... 56 Changing a DriveLock password ..................................................................................... 56 Using Windows Hello (select products only) ....................................................................................................... 57 Using antivirus software ...................................................................................................................................... 57 Using firewall software ........................................................................................................................................ 57 Installing software updates ................................................................................................................................. 58 Using HP Client Security (select products only) .................................................................................................. 58 Using HP Managed Services (select products only) ............................................................................................ 58 Using an optional security cable (select products only) ..................................................................................... 58 ix Using a fingerprint reader (select products only) ............................................................................................... 59 Locating the fingerprint reader ......................................................................................................... 59 8 Maintenance ............................................................................................................................................... 60 Improving performance ....................................................................................................................................... 60 Using Disk Defragmenter .................................................................................................................. 60 Using Disk Cleanup ............................................................................................................................ 60 Using HP 3D DriveGuard (select products only) ................................................................................ 60 Identifying HP 3D DriveGuard status .............................................................................. 61 Updating programs and drivers .......................................................................................................................... 61 Cleaning your computer ...................................................................................................................................... 61 Cleaning procedures .......................................................................................................................... 61 Cleaning the display ........................................................................................................ 62 Cleaning the sides or cover ............................................................................................. 62 Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 62 Traveling with or shipping your computer .......................................................................................................... 62 9 Backing up, restoring, and recovering ........................................................................................................... 64 Creating recovery media and backups ................................................................................................................ 64 Using HP Recovery media (select products only) ............................................................................. 64 Using Windows tools ......................................................................................................................... 65 Using the HP Cloud Recovery Download Tool (select products only) ............................................... 66 Restore and recovery ........................................................................................................................................... 66 Recovering using HP Recovery Manager ........................................................................................... 66 What you need to know before you get started ............................................................. 66 Using the HP Recovery partition (select products only) ................................................. 67 Using HP Recovery media to recover .............................................................................. 68 Changing the computer boot order ................................................................................ 68 Removing the HP Recovery partition (select products only) ......................................... 68 10 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 69 Using Computer Setup ......................................................................................................................................... 69 Starting Computer Setup .................................................................................................................. 69 Using a USB keyboard or USB mouse to start Computer Setup (BIOS) .......................... 69 Navigating and selecting in Computer Setup ................................................................................... 69 Restoring factory settings in Computer Setup ................................................................................. 70 Updating the BIOS ............................................................................................................................. 70 Determining the BIOS version ......................................................................................... 70 Downloading a BIOS update ........................................................................................... 71 Changing the boot order using the f9 prompt .................................................................................. 72 x TPM BIOS settings (select products only) ........................................................................................................... 72 Using HP Sure Start (select products only) ......................................................................................................... 72 11 Using HP PC Hardware Diagnostics (UEFI) ..................................................................................................... 73 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 74 Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) ........................................... 74 Customizing Remote HP PC Hardware Diagnostics (UEFI) settings ................................................. 74 12 Specifications ............................................................................................................................................ 76 Input power .......................................................................................................................................................... 76 Operating environment ....................................................................................................................................... 76 13 Electrostatic Discharge .............................................................................................................................. 77 14 Accessibility .............................................................................................................................................. 78 Supported assistive technologies ....................................................................................................................... 78 Contacting support .............................................................................................................................................. 78 Index ............................................................................................................................................................. 79 xi xii 1 Welcome After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen. Connect to the InternetSet up your wired or wireless network so that you can connect to the Internet. For more information, see Network connections on page 24. Update your antivirus softwareProtect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see Using antivirus software on page 57. Get to know your computerLearn about your computer features. See Components on page 4 and Navigating the screen on page 31 for additional information. Find installed softwareAccess a list of the software preinstalled on the computer:
Select the Start button. or Right-click the Start button, and then select Apps and Features. Back up your hard drive by creating recovery discs or a recovery flash drive. See Backing up, restoring, and recovering on page 64. 1 Finding information To locate resources that provide product details, how-to information, and more, use this table. Contents Overview of computer setup and features Online chat with an HP technician Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Important regulatory notices, including information about proper battery disposal, if needed. Specific warranty information about this computer Resource Setup Instructions HP support For HP support, go to http://www.hp.com/support. Safety & Comfort Guide To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation. or Select the Start button, select HP, and then select HP Documentation. or Go to http://www.hp.com/ergo. IMPORTANT: You must be connected to the Internet to access the latest version of the user guide. Regulatory, Safety and Environmental Notices To access this document:
Select the Start button, select HP Help and Support, and then select HP Documentation. or Select the Start button, select HP, and then select HP Documentation. Limited Warranty*
To access this document:
Select the Start button, select HP Help and Support, and then select HP Documentation. or Select the Start button, select HP, and then select HP Documentation. or Go to http://www.hp.com/go/orderdocuments. IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can 2 Chapter 1 Welcome Resource Contents write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address. Finding information 3 2 Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer:
Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc
(select products only). Locating software To find out what software is installed on your computer:
Select the Start button. or Right-click the Start button, and then select Apps and Features. 4 Chapter 2 Components Right NOTE: Refer to the illustration that most closely matches your computer. Component
(1)
(2)
(3)
(4)
(5)
(6)
(7) SIM card slot or plug Supports a wireless subscriber identity module (SIM) card. Description Audio-out (headphone)/Audio-in (microphone) combo jack USB 3.x SuperSpeed port HDMI port Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. NOTE: When a device is connected to the jack, the computer speakers are disabled. Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device. RJ-45 (network) jack/status lights Connects a network cable. Green (left): The network is connected. Amber (right): Activity is occurring on the network. Docking connector Connects an optional docking device. USB Type-C SuperSpeed port and DisplayPort When the computer is on, connects and charges most USB devices that have a Type-C connector, such as a cell phone, Right 5 Component Description
(7) USB Type-C power connector and Thunderbolt port with HP Sleep and Charge camera, activity tracker, or smartwatch, and provides high-
speed data transfer. NOTE: Cables and/or adapters (purchased separately) may be required. and Connects a DisplayPort device that has a USB Type-C connector, providing display output. Connects an AC adapter that has a USB Type-C connector, supplying power to the computer and, if needed, charging the computer battery. and Connects and charges most USB devices that have a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. and Connects a display device that has a USB Type-C connector, providing DisplayPort output. NOTE: Your computer may also support a Thunderbolt docking station. NOTE: Cables and/or adapters (purchased separately) may be required.
(8) Power connector Connects an AC adapter.
(9) Battery light When AC power is connected:
White: The battery charge is greater than 90 percent. Amber: The battery charge is from 0 to 90 percent. Off: The battery is not charging. When AC power is disconnected (battery not charging):
Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. Off: The battery is not charging. 6 Chapter 2 Components Left Component Description
(1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
(2) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
(3)
(4) USB 3.x SuperSpeed port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and even when the computer is off, charges most products such as a cell phone, camera, activity tracker, or smartwatch. Smart card reader Supports optional smart cards. Left 7 Display NOTE: Refer to the illustration that most closely matches your computer. Component Description
(1)
(2)
(3)
(4)
(5) WWAN antennas* (select products only) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless wide area networks (WWANs). Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones Record sound. Camera light(s) (select products only) On: One or more cameras are in use. Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. To use your camera, see Using a camera (select products only) on page 35. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. For more information, see Using Windows Hello (select products only) on page 57. NOTE: Camera functions vary depending on the camera hardware and software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. 8 Chapter 2 Components Keyboard area TouchPad Component
(1)
(2)
(3)
(4)
(5) Description Pointing stick Moves the pointer on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Right pointing stick button Functions like the right button on an external mouse. Near Field Communications (NFC) tapping area and antenna* (select products only) Allows you to wirelessly share information when you tap it with an NFC-enabled device.
*The antenna is not visible from the outside of the computer. For optimal transmission, keep the area immediately around the antenna free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide:
1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. Keyboard area 9 Lights NOTE: Refer to the illustration that most closely matches your computer. Component
(1) Power light Mute light Microphone mute light Description On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. On: Computer sound is off. Off: Computer sound is on. On: Microphone is off. Off: Microphone is on. Num lk light On: Num lock is on. Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. Sharing or presenting light On: Sharing is on. Caps lock light Fn lock light On: Caps lock is on, which switches the key input to all capital letters. On: The fn key is locked. For more information, see Hot keys
(select products only) on page 18.
(2)
(3)
(4)
(5)
(6)
(7)
(8) 10 Chapter 2 Components Component
(9)
(10) Call answer light Description On: Call answer is on. Call end light On: Call end is on. Keyboard area 11 Buttons, speakers, and fingerprint reader NOTE: Refer to the illustration that most closely matches your computer. Component
(1) Power button Description When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. Right-click the Power meter icon and then select Power Options.
(2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 12 Chapter 2 Components Component
(3)
(4) Speakers (2) Fingerprint reader or plug Description Produce sound. Allows a fingerprint logon to Windows, instead of a password logon. Fingerprint reader and plug look similar, but may vary in NOTE:
size on select products. Keyboard area 13 Special keys NOTE: Refer to the illustration that most closely matches your computer. Component Description
(1)
(2)
(3)
(4)
(5)
(6)
(7)
(8) Action keys Execute frequently used system functions. esc key fn key See Action keys on page 16. Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. See Hot keys (select products only) on page 18. Windows key Opens the Start menu. Embedded numeric keypad NOTE: Pressing the Windows key again will close the Start menu. A numeric keypad superimposed over the keyboard alphabet keys. When fn+num lk is pressed, the keypad can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. If the keypad function is active when the computer is NOTE:
turned off, that function is reinstated when the computer is turned back on. num lk key Turns the embedded numeric keypad on and off. or Alternates between the navigational and numeric functions on the integrated numeric keypad. Windows application key (select products only) Displays options for a selected object. Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lk is pressed, the integrated keypad can be used like an external numeric keypad. 14 Chapter 2 Components Component Description If the keypad function is active when the computer is NOTE:
turned off, that function is reinstated when the computer is turned back on. Keyboard area 15 Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 14. To use an action key, press and hold the key. Icon Description Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and monitor. Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen. NOTE: To quickly turn on the highest privacy setting, press fn+p. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Mutes or restores speaker sound. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Mutes the microphone. Turns the keyboard backlight off or on. NOTE: To conserve battery power, turn off this feature. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Provides quick access to your Skype for Business calendar. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. Turns the screen sharing function on or off. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. 16 Chapter 2 Components Icon Description Answers a call. Starts a call during a 1-on-1 chat. Places a call on hold. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. Ends a call. Declines incoming calls. Ends screen sharing. NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365 servers. NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key. Keyboard area 17 Hot keys (select products only) A hot key is the combination of the fn key and another key. To use a hot key:
Press the fn key, and then press one of the keys listed in the following table. Key Description C R S Turns on scroll lock. Breaks the operation. Sends a programing query. 18 Chapter 2 Components Bottom Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom 19 Front Component
(1) Power light
(2)
(3) Wireless light Drive light Description On: The computer is on. Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. For more information about HP 3D DriveGuard, NOTE:
see Using HP 3D DriveGuard (select products only) on page 60.
(4) Internal microphone(s) (1 or 2 depending on model) Record(s) sound. 20 Chapter 2 Components Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. Service labelProvides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component
(1)
(2)
(3)
(4)
(5) HP product name (select products only) Model number Product ID Serial number Warranty period Component
(1)
(2) HP product name (select products only) Product ID Labels 21 Component
(3)
(4) Serial number Warranty period Regulatory label(s)Provide(s) regulatory information about the computer. Wireless certification label(s)Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. 22 Chapter 2 Components Inserting a SIM card (select products only) CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM card. To insert a SIM card, follow these steps:
1. 2. Turn off the computer by using the Shut down command. Insert the SIM card into the SIM card slot, and then press in on the SIM card until it is firmly seated. NOTE: The SIM card in your computer may look slightly different from the illustration in this section. NOTE: See the image on the battery bay to determine which way the SIM card should be inserted into your computer. To remove a SIM card, press in on the SIM card, and then remove it from the slot. Inserting a SIM card (select products only) 23 3 Network connections Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Your computer may be equipped with one or more of the following wireless devices:
WLAN deviceConnects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module (select products only)A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. Bluetooth deviceCreates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close togethertypically within 10 meters (approximately 33 feet) of each other. Using the wireless controls You can control the wireless devices in your computer using one or more of these features:
Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless button) Operating system controls Wireless button The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls:
1. 2. Type control panel in the taskbar search box, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. 24 Chapter 3 Network connections Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps:
1. 2. Be sure that the WLAN device is on. Select the network status icon in the taskbar, and then connect to one of the available networks. If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection. NOTE:
If no WLANs are listed, you may be out of range of a wireless router or access point. If you do not see the WLAN you want to connect to, right-click the network status icon in the NOTE:
taskbar, and then select Open Network and Sharing Center. Select Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the connection. After the connection is made, select the network status icon at the far right of the taskbar, to verify the name and status of the connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operators network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots. NOTE:
HP Mobile Connect Pro (select products only) on page 26. If your computer includes HP Mobile Connect, the instructions in this section do not apply. See Using You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display. or You can find the number following these steps:
1. 2. 3. From the taskbar, select the network status icon. Select View Connection Settings. Under the Mobile broadband section, select the network status icon. Some mobile network operators require the use of a SIM card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer. Connecting to a wireless network 25 For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using HP Mobile Connect Pro (select products only) HP Mobile Connect Pro is a prepaid, mobile broadband service that provides a cost-effective, secure, simple, and flexible mobile broadband connection for your computer. To use HP Mobile Connect Pro, your computer must have a SIM card and the HP Mobile Connect app. For more information about HP Mobile Connect Pro and where it is available, go to http://www.hp.com/go/mobileconnect. Using GPS (select products only) Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. To enable GPS, make sure location is enabled under the Windows privacy setting. 1. 2. Type location in the taskbar search box, and then select Location privacy settings. Follow the on-screen instructions for using location settings. Using Bluetooth wireless devices (select products only) Computers (desktop, notebook) Phones (cellular, cordless, smartphone) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:
Audio devices (headset, speakers) Imaging devices (printer, camera) External keyboard Mouse Connecting Bluetooth devices Before you can use a Bluetooth device, you must establish a Bluetooth connection. 1. 2. 3. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings. Turn on Bluetooth, if it is not already turned on. Select your device from the list, and then follow the on-screen instructions. NOTE:
If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device. NOTE:
devices may have additional requirements; refer to the documentation provided with the device. If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some Using NFC to share information (select products only) Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information between two NFC-enabled devices. Information is transferred by tapping the tapping area (antenna) of the 26 Chapter 3 Network connections computer with the antenna of your phone or other device. With NFC and supported apps, you can share websites, transfer contact information, transfer payments, and print on NFC-enabled printers. NOTE: To locate the tapping area on your computer, see Components on page 4. Sharing 1. Confirm that the NFC function is enabled. a. b. Type wireless in the taskbar search box, and then select Turn wireless devices on or off. Confirm that the selection for NFC is On. 2. Tap the NFC tapping area with an NFC-enabled device. You may hear a sound when the devices connect. NOTE: To find the location of the antenna on the other NFC device, refer to your device instructions. 3. Follow any on-screen instructions to continue. Connecting to a wireless network 27 Connecting to a wired network Select products may allow wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack. Connecting to a local area network (LAN) (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. NOTE:
A feature called HP LAN-WLAN Protection may be enabled on your computer. It closes your wireless
(Wi-Fi) connection when you connect directly to a LAN. For more information about HP LAN-WLAN Protection, see Using HP LAN-WLAN Protection (select products only) on page 29. If there is no RJ-45 port on the computer, connecting to a LAN requires an 8-pin, RJ-45 network cable or an optional docking device or expansion product. To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer or on an optional docking device or expansion product. 2. Plug the other end of the network cable into a network wall jack (2) or router. If the network cable contains noise suppression circuitry (3), which prevents interference from NOTE:
TV and radio reception, orient the circuitry end of the cable toward the computer. 28 Chapter 3 Network connections Using HP LAN-WLAN Protection (select products only) In a LAN environment, you can set HP LAN-WLAN Protection to safeguard your LAN network from unauthorized wireless access. When HP LAN-WLAN Protection is enabled, the WLAN (Wi-Fi) connection is turned off when the computer is connected directly to a LAN. Turning on and customizing HP LAN-WLAN Protection 1. 2. 3. 4. 5. Connect a network cable to the network jack on the computer, or on an optional docking device or expansion product. Start Computer Setup (BIOS). Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button until the Startup menu is displayed. Tap f10 to enter Computer Setup. Select Advanced, and then select Built-in Device Options. Select the check box for LAN/WLAN Auto Switching to turn off WLAN connections when connected to a LAN network. To save your changes and exit Computer Setup, select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Using HP MAC Address Manager to identify your computer on a network (select products only) You can enable a system Media Access Control (MAC) address to provide a customizable way of identifying your computer and its communications on networks. This system MAC address provides unique identification even when your computer is connected through an external device, such as a docking station or external wireless adapter. This address is disabled by default. Turning on and customizing the system MAC address 1. 2. Connect a network cable to the network jack on the computer, or on an optional docking device or expansion product. Start Computer Setup (BIOS). Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button until the Startup menu is displayed. Tap f10 to enter Computer Setup. Using HP MAC Address Manager to identify your computer on a network (select products only) 29 3. 4. Select Advanced, and then select Host Based MAC Address. In the box to the right of Host Based MAC Address, select either System to enable the host-based MAC address or Custom to customize the address. 5. Make selections for boot order and devices supported. 6. 7. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then press enter to save the address. To save your changes and exit Computer Setup, select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. For additional documentation about HP MAC Address Manager and using system MAC addresses, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 30 Chapter 3 Network connections 4 Navigating the screen Use touch gestures on the TouchPad Use touch gestures directly on the computer screen You can navigate the computer screen in one or more of the following ways:
Use an optional mouse or keyboard (purchased separately) Use an on-screen keyboard Use a pointing stick Using TouchPad and touch screen gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures described in this chapter. You can also customize gestures and view demonstrations of how they work. Type control panel in the taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse. NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen (select products only). Tap Use the tap/double-tap gesture to select or open an item on the screen. Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select the item. Double-tap an item to open it. Using TouchPad and touch screen gestures 31 Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your fingers apart. Two-finger slide (TouchPad only) Use the two-finger slide to move up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Two-finger tap (TouchPad only) Use the two-finger tap to open the menu for an object on the screen. NOTE: The two-finger tap performs the same function as right-clicking with the mouse. Tap two fingers on the TouchPad zone to open the options menu for the selected object. Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. 32 Chapter 4 Navigating the screen Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Swipe 3 fingers away from you to see all open windows. Use the three-finger swipe to view open windows and to switch between open windows and the desktop. Swipe 3 fingers left or right to switch between open windows. Swipe 3 fingers toward you to show the desktop. Using TouchPad and touch screen gestures 33 One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. To move an object, press and hold your finger on an object, and then drag your finger to move the object. Using an optional keyboard or mouse An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. Using an on-screen keyboard (select products only) 1. 2. To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the taskbar. Begin typing. NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it. NOTE: Action keys and hot keys do not display or function on the on-screen keyboard. 34 Chapter 4 Navigating the screen 5 Entertainment features Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 4 to locate the audio, video and camera features on your computer. Using a camera (select products only) Your computer has a camera (integrated camera) that records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To access the camera, type camera in the taskbar search box, and then select Camera from the list of applications. Using audio You can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or speakers. Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page 39. Before connecting speakers, lower the volume setting. Connecting headphones WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document:
1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. You can connect wired headphones to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. Using a camera (select products only) 35 Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document:
1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-
out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headsets to your computer, follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change system sounds, or manage audio devices. To view or change sound settings:
Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another provider. As a result, your computer may include advanced audio features that can be controlled through an audio control panel specific to your audio system. Use the audio control panel to view and control audio settings. Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system. Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to HP Support Assistant. 36 Chapter 5 Entertainment features Connecting a DisplayPort device using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C DisplayPort device to your computer, you need a USB Type-C cable, purchased separately. To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB SuperSpeed and DisplayPort port on the computer. 2. 3. Connect the other end of the cable to the external DisplayPort device. PC screen only: View the screen image on the computer only. Press f1 to alternate the computer screen image between 4 display states. Second screen only: View the screen image on the external device only. Extend: View the screen image extended across both the computer and external device. Duplicate: View the screen image simultaneously on both the computer and external device. Each time you press f1 the display state changes. NOTE:
For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes. Using video 37 Connecting a Thunderbolt device using a USB Type-C cable (select products only) NOTE: To connect a USB Type-C Thunderbolt device to your computer, you need a USB Type-C cable, purchased separately. To see video or high-resolution display output on an external Thunderbolt device, connect the Thunderbolt device according to the following instructions:
1. Connect one end of the USB Type-C cable to the USB Type-C Thunderbolt port on the computer. 2. 3. Connect the other end of the cable to the external Thunderbolt device. PC screen only: View the screen image on the computer only. Press fn+f1 to alternate the computer screen image between 4 display states. Second screen only: View the screen image on the external device only. Extend: View the screen image extended across both the computer and external device. Duplicate: View the screen image simultaneously on both the computer and external device. Each time you press fn+f1 the display state changes. NOTE:
For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. Type control panel in the taskbar search box, select Control Panel, select Appearance and Personalization. Under Display, select Adjust resolution. 38 Chapter 5 Entertainment features Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions:
1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. 3. Connect the other end of the cable to the high-definition TV or monitor. PC screen only: View the screen image on the computer only. Press f1 to alternate the computer screen image between 4 display states:
Second screen only: View the screen image on the external device only. Duplicate: View the screen image simultaneously on both the computer and the external device. Extend: View the screen image extended across both the computer and the external device. Each time you press f1, the display state changes. NOTE:
For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps:
1. 2. 3. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. On the Playback tab, select the name of the digital output device. Click Set Default, and then click OK. Using video 39 To return the audio stream to the computer speakers:
1. 2. 3. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. On the Playback tab, click Speakers. Click Set Default, and then click OK. Discovering and connecting wired displays using MultiStream Transport MultiStream Transport (MST) allows you to connect multiple wired display devices to your computer by connecting to the VGA or DisplayPorts on your computer and also to the VGA or DisplayPorts on a hub or an external docking station. You can connect in several ways, depending on the type of graphics controller installed on your computer and whether or not your computer includes a built-in hub. Go to Device Manager to find out what hardware is installed on your computer. Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. Connect displays to computers with AMD or Nvidia graphics (with an optional hub) NOTE: With an AMD graphics controller and optional hub, you can connect up to 6 external display devices. NOTE: With an Nvidia graphics controller and optional hub, you can connect up to 4 external display devices. To set up multiple display devices, follow these steps:
1. 2. 3. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power. Connect your external display devices to the VGA ports or DisplayPorts on the hub. To see all of your connected display devices, type device manager in the taskbar search box, and then select the Device Manager app. If you don't see all of your connected displays, be sure that each is connected to the correct port on the hub. NOTE: Multiple display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which spans your computer screen across all enabled display devices. Connect displays to computers with Intel graphics (with an optional hub) NOTE: With an Intel graphics controller and optional hub, you can connect up to 3 display devices. To set up multiple display devices, follow these steps:
1. 2. Connect an external hub (purchased separately) to the DisplayPort on your computer, using a DP-to-DP cable (purchased separately). Be sure that the hub power adapter is connected to AC power. Connect your external display devices to the VGA ports or DisplayPorts on the hub. 3. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which extends the screen image across all enabled display devices. NOTE:
If this dialog box does not appear, be sure that each external display device is connected to the correct port on the hub. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes. 40 Chapter 5 Entertainment features Connect displays to computers with Intel graphics (with a built-in hub) With your internal hub and Intel graphics controller, you can connect up to 3 display devices in the following configurations:
Two 1920 x 1200 DP monitors connected to the computer + one 1920 x 1200 VGA monitor connected to an optional docking station One 2560 x 1600 DP monitor connected to the computer + one 1920 x 1200 VGA monitor connected to an optional docking station To set up multiple display devices, follow these steps:
1. Connect your external display devices to the VGA ports or DisplayPorts (DP) on the computer base or the docking station. 2. When Windows detects a monitor connected to the DP hub, the DisplayPort Topology Notification dialog box is displayed. Click the appropriate options to configure your displays. Multiple display choices include Duplicate, which mirrors your computer screen on all enabled display devices, or Extend, which extends the screen image across all enabled display devices. NOTE:
If this dialog box does not appear, be sure that each external display device is connected to the correct port on the hub. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes. Discovering and connecting to Miracast-compatible wireless displays (select products only) NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the documentation that came with your TV or secondary display. To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below. To open Miracast:
Type project in the taskbar search box, and then click Project to a second screen. Click Connect to a wireless display, and then follow the on-screen instructions. Using data transfer Your computer is a powerful entertainment device that enables you to transfer photos, videos and movies from your USB devices to view on your computer. To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your USB Type-C features, refer to HP Support Assistant. Using data transfer 41 Connecting devices to a USB Type-C port (select products only) NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. or 2. Connect the other end of the cable to the external device. 42 Chapter 5 Entertainment features 6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter may not be available on your computer. Using Sleep and Hibernation CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card. Windows has two power-saving states, Sleep and Hibernation. SleepThe Sleep state is automatically initiated after a period of inactivity. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 43. HibernationThe Hibernation state is automatically initiated if the battery reaches a critical level. In the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products only) on page 44. Initiating and exiting Sleep Close the display (select products only). You can initiate Sleep in any of the following ways:
Select the Start button, select the Power icon, and then select Sleep. Press the Sleep hot key; for example, fn+f3 (select products only). Briefly press the power button. You can exit Sleep in any of the following ways:
Tap the TouchPad (select products only). Press a key on the keyboard (select products only). If the computer is closed, raise the display (select products only). When the computer exits Sleep, your work returns to the screen. NOTE:
before your work returns to the screen. If you have set a password to be required on exiting Sleep, you must enter your Windows password Using Sleep and Hibernation 43 Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. 2. 3. Right-click the Power icon
, and then select Power Options. In the left pane, select Choose what the power buttons do (wording may vary by product). Depending on your product, you can enable Hibernation for battery power or external power in any of the following ways:
Power buttonUnder Power and sleep buttons and lid settings (wording may vary by product), select When I press the power button, and then select Hibernate. Sleep button (select products only)Under Power and sleep buttons and lid settings (wording may vary by product), select When I press the sleep button, and then select Hibernate. Lid (select products only)Under Power and sleep buttons and lid settings (wording may vary by product), select When I close the lid, and then select Hibernate. Power menuSelect Change Settings that are currently unavailable, and then, under Shutdown settings, select the Hibernate check box. The Power menu can be accessed by selecting the Start button. Select Save changes. 4. To initiate Hibernation, use the method that you enabled in step 3. To exit Hibernation, briefly press the power button. NOTE:
password before your work returns to the screen. If you have set a password to be required on exiting Hibernation, you must enter your Windows Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and the computer. Shut down the computer when it will be unused and disconnected from external power for an extended period. The recommended procedure is to use the Windows Shut down command. NOTE:
pressing the power button. If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly 1. 2. Save your work and close all open programs. Select the Start button, select the Power icon, and then select Shut down. 44 Chapter 6 Managing power If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:
Press ctrl+alt+delete, select the Power icon, and then select Shut down. If your computer has a user-replaceable battery (select products only), disconnect the computer from external power, and then remove the battery. Press and hold the power button for at least 10 seconds. Using the Power icon and Power Options The Power icon is located on the Windows taskbar. The Power icon allows you to quickly access power settings and view the remaining battery charge. To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the Power icon
. To use Power Options, rightclick the Power icon
, and then select Power Options. Different Power icons indicate whether the computer is running on battery or external power. Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level. Running on battery power WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is off and unplugged from external power, the battery in the computer slowly discharges. The computer displays a message when the battery reaches a low or critical battery level. Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the computer, and other factors. NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve battery charge. Select computer products can switch between graphic modes to conserve battery charge. Using HP Fast Charge (select products only) The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time may vary by
+/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast Charge operates in one of the following ways:
When the remaining battery charge is between zero and 50%, the battery will charge to 50% of full capacity in no more than 30 minutes. When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full capacity in no more than 90 minutes. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Using the Power icon and Power Options 45 Displaying battery charge To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the Power icon
. Finding battery information in HP Support Assistant (select products only) To access battery information:
1. 2. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery:
Information about battery types, specifications, life cycles, and capacity HP Battery Check Conserving battery power Lower the brightness of the display. To conserve battery power and maximize battery life:
Select the Power saver setting in Power Options. Turn off wireless devices when you are not using them. Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. Stop, disable, or remove any external media cards that you are not using. Before you leave your work, initiate Sleep or shut down the computer. Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:
The battery light (select products only) indicates a low or critical battery level. or The Power icon shows a low or critical battery notification. NOTE:
on page 45. For additional information about the Power icon, see Using the Power icon and Power Options 46 Chapter 6 Managing power The computer takes the following actions for a critical battery level:
If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information. If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation. Resolving a low battery level Resolving a low battery level when external power is available AC adapter Connect one of the following to the computer and to external power:
Optional power adapter purchased as an accessory from HP Optional docking device or expansion product Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation 1. 2. Connect the AC adapter to the computer and to external power. Exit Hibernation by pressing the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. 2. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. Running on external power For information about connecting to external power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Running on external power 47 WARNING! Do not charge the computer battery while you are aboard aircraft. When charging or calibrating a battery When installing or updating system software Connect the computer to external power under any of the following conditions:
When running Disk Defragmenter on computers with internal hard drives When writing information to a disc (select products only) When performing a backup or recovery When updating the system BIOS The battery begins to charge. When you connect the computer to external power:
The screen brightness increases. The Power icon changes appearance. The computer switches to battery power. When you disconnect external power:
The Power icon changes appearance. The screen brightness automatically decreases to conserve battery charge. 48 Chapter 6 Managing power 7 Security Protecting the computer Standard security features provided by the Windows operating system and the Windows Computer Setup utility (BIOS, which runs under any operating system) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings. NOTE: Some features listed in this chapter may not be available on your computer. NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com. Computer risk Security feature Unauthorized use of the computer HP Client Security software, in combination with a password, smart card, contactless card, registered fingerprints, or other authentication credential BIOS power-on password Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*
Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select products only), or internal network adapter Boot options feature in Computer Setup*
Unauthorized access to a Windows user account Windows user password Unauthorized access to data Windows BitLocker Unauthorized removal of the computer Security cable slot (used with an optional security cable on select products only)
*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load. You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. NOTE: On tablets without keyboards, you can use the touch screen. Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in Computer Setup, which is preinstalled on the computer. Protecting the computer 49 BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. Windows passwords are set only in the Windows operating system. If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used. You can use the same password for a Computer Setup feature and for a Windows security feature. Use the following tips for creating and saving passwords:
When creating passwords, follow requirements set by the program. Do not use the same password for multiple applications or websites, and do not reuse your Windows password for any other application or website. Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and applications. You can securely read them in the future if they cannot be remembered. Do not store passwords in a file on the computer. The following tables list commonly used Windows and BIOS administrator passwords and describe their functions. Setting passwords in Windows Password Function Administrator password*
Protects access to a Windows administrator-level account. NOTE: Setting the Windows administrator password does not set the BIOS administrator password. User password*
*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app. Protects access to a Windows user account. 50 Chapter 7 Security Setting passwords in Computer Setup Password Function BIOS administrator password*
Protects access to Computer Setup. Power-on password DriveLock master password*
DriveLock user password*
NOTE:
If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. Must be entered each time you turn on or restart the computer. If you forget your power-on password, you cannot turn on or restart the computer. Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. This password is also used to remove DriveLock protection. Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process.
*For details about each of these passwords, see the following topics. Managing a BIOS administrator password To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password 1. Start Computer Setup. Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password
(select products only), and then press enter. 3. When prompted, type a password. 4. When prompted, type the new password again to confirm. 5. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Changing a BIOS administrator password 1. Start Computer Setup. Using passwords 51 Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. 3. Enter your current BIOS administrator password. Select Security, select Change BIOS administrator Password or Change Password (select products only), and then press enter. 4. When prompted, type your current password. 5. When prompted, type your new password. 6. When prompted, type your new password again to confirm. 7. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1. 2. 3. Start Computer Setup. Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. Enter your current BIOS administrator password. Select Security, select Change BIOS administrator Password or Change Password (select products only), and then press enter. 4. When prompted, type your current password. 5. When prompted for the new password, leave the field empty, and then press enter. 6. When prompted to type your new password again, leave the field empty, and then press enter. 7. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. 52 Chapter 7 Security Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again. Using DriveLock Security Options DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, the appropriate password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to be unlocked. DriveLock Security Options offers the following features:
Automatic DriveLockSee Selecting Automatic DriveLock (select products only) on page 53. Set DriveLock Master PasswordSee Selecting manual DriveLock on page 54. Enable DriveLockSee Enabling DriveLock and setting a DriveLock user password on page 55. Selecting Automatic DriveLock (select products only) A BIOS administrator password must be set before you can enable Automatic DriveLock. When Automatic DriveLock is enabled, a random DriveLock user password and a DriveLock master password derived from the BIOS administrator password are created. When the computer is turned on, the random user password automatically unlocks the drive. If the drive is moved to another computer, you must enter the BIOS administrator password for the original computer at the DriveLock password prompt to unlock the drive. Enabling Automatic DriveLock To enable Automatic DriveLock, follow these steps:
1. Start Computer Setup. Computers or tablets with keyboards:
1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. 3. 4. 5. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box. To save your changes and exit Computer Setup, select the Save icon and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Using passwords 53 Disabling Automatic DriveLock To disable Automatic DriveLock, follow these steps:
1. Start Computer Setup. Computers or tablets with keyboards:
1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. 3. 4. 5. 6. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. Select an internal hard drive, and then press enter. Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box. To save your changes and exit Computer Setup, select the Save icon, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Entering an Automatic DriveLock password While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will not be prompted to enter a DriveLock password to unlock the drive. However, if the drive is moved to another computer, or the system board is replaced on the original computer, you will be prompted to provide the DriveLock password. If this happens, at the DriveLock Password prompt, type the BIOS administrator password for the original computer (using the same kind of keys you used to set the password), and then press enter to unlock the drive. After three incorrect attempts to enter the password, you must shut down the computer and try again. Selecting manual DriveLock CAUTION: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used. 54 Chapter 7 Security To manually apply DriveLock protection to an internal hard drive, a master password must be set, and DriveLock must be enabled in Computer Setup. Note the following considerations about using DriveLock protection:
After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the DriveLock user password or the master password. The owner of the DriveLock user password should be the day-to-day user of the protected hard drive. The owner of the DriveLock master password may be either a system administrator or the day-to-day user. The DriveLock user password and the DriveLock master password can be identical. Setting a DriveLock master password To set a DriveLock master password, follow these steps:
1. Start Computer Setup. Computers or tablets with keyboards:
1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. Select the hard drive you want to protect, and then press enter. Select Set DriveLock Master Password, and then press enter. Carefully read the warning. Follow the on-screen instructions to set a DriveLock master password. 2. 3. 4. 5. 6. NOTE: You can enable DriveLock and set a DriveLock user password before exiting from Computer Setup. For more information, see Enabling DriveLock and setting a DriveLock user password on page 55. 7. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. Enabling DriveLock and setting a DriveLock user password To enable DriveLock, and set a DriveLock user password, follow these steps:
1. Start Computer Setup. Computers or tablets with keyboards:
1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Using passwords 55 1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. Select the hard drive you want to protect, and then press enter. Select Enable DriveLock and then press enter. Carefully read the warning. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. 2. 3. 4. 5. 6. 7. Disabling DriveLock 1. Start Computer Setup. Computers or tablets with keyboards:
1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. Select the hard drive you want to manage, and then press enter. Select Disable DriveLock, and then press enter. Follow the on-screen instructions to disable DriveLock. To exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. 2. 3. 4. 5. 6. Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of keys you used to set the password), and then press enter. After three incorrect attempts to enter the password, you must shut down the computer and try again. Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps:
1. 2. Turn off the computer. Press the power button. 56 Chapter 7 Security 3. 4. 5. At the DriveLock Password prompt, type the current DriveLock user password or master password that you are changing, press enter, and then press or tap f10 to enter Computer Setup. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. Select the hard drive you want to manage, and then press enter. 6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen instructions to enter passwords. NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password was provided at the DriveLock Password prompt in step 3. 7. To exit Computer Setup, select Main, select Save Changes and Exit, and then follow the on-screen instructions. Using Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign in by swiping your finger or looking at the camera. To set up Windows Hello, follow these steps:
1. 2. Select the Start button, select Settings, select Accounts, and then select Sign-in options. Under Windows Hello, follow the on-screen instructions to add both a password and a numeric PIN, and then enroll your fingerprint or facial ID. NOTE: The PIN is not limited in length, but it must consist of numbers only. No alphabetic or special characters are allowed. Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date. Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer. For more information about computer viruses, access the HP Support Assistant. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software. There are two types of firewalls to consider:
Host-based firewallsSoftware that protects only the computer it is installed on. Network-based firewallsInstalled between your DSL or cable modem and your home network to protect all the computers on the network. Using Windows Hello (select products only) 57 When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked. Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available. NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates. To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert. You can install these updates automatically. To view or change the settings:
1. 2. 3. Select the Start button, select Settings, and then select Update & Security. Select Windows Update, and then follow the on-screen instructions. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen instructions. Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. This software can be accessed through the HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP Client Security software Help. Using HP Managed Services (select products only) HP Managed Services is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP Managed Services helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. You can quickly download and install the software, which is highly cost effective relative to traditional in-house solutions. For more information, go to https://www.hptouchpointmanager.com/. Using an optional security cable (select products only) A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions. 58 Chapter 7 Security Using a fingerprint reader (select products only) Integrated fingerprint readers are available on select products. In order to use the fingerprint reader, you must enroll your fingerprints in HP Client Security's Credential Manager. Refer to the HP Client Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications. Locating the fingerprint reader On the right side of the keyboard Near the bottom of the TouchPad The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer:
On the upper-right side of the display On the left side of the display On the back of the display Depending on your product, the reader may be oriented horizontally or vertically. Using a fingerprint reader (select products only) 59 8 Maintenance It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your hard drive at least once a month. NOTE:
It is not necessary to run Disk Defragmenter on solid-state drives. To run Disk Defragmenter:
1. 2. 3. Connect the computer to AC power. Type defragment in the taskbar search box, and then select Defragment and optimize your drives. Follow the on-screen instructions. For additional information, access the Disk Defragmenter software Help. Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup:
1. 2. Type disk in the taskbar search box, and then select Disk Cleanup. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions:
You move the computer with the display closed while the computer is running on battery power. You drop the computer. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives. 60 Chapter 8 Maintenance For more information, see the HP 3D DriveGuard software Help. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. To determine whether a drive is currently protected or whether it is parked, view the icon on the Windows desktop in the notification area, at the far right of the taskbar. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notifications when updates become available. If you would like to update your programs and drivers, follow these instructions:
1. 2. 3. Type support in the taskbar search box, and then select the HP Support Assistant app. or Click the question mark icon in the taskbar. Select My PC, select the Updates tab, and then select Check for updates and messages. Follow the on-screen instructions. Cleaning your computer Use the following products to safely clean your computer:
Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands) Alcohol-free glass-cleaning fluid Solution of water and mild soap Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) Static-free cloth wipes CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches. Cleaning procedures Follow the procedures in this section to safely clean your computer. Updating programs and drivers 61 WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. 2. 3. Turn off the computer. Disconnect AC power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components. Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that a display is dry before you close the computer. Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously, or use an acceptable disposable wipe. NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris. Cleaning the TouchPad, keyboard, or mouse (select products only) WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys. To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension. Traveling with or shipping your computer If you have to travel with or ship your computer, follow these tips to keep your equipment safe. Back up your information to an external drive. Prepare the computer for traveling or shipping:
Shut down the computer. Turn off and then disconnect all external devices. Remove all discs and all external media cards, such as memory cards. Take along a backup of your information. Keep the backup separate from the computer. When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. 62 Chapter 8 Maintenance If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. If you are shipping the computer or a drive, use suitable protective packaging and label the package FRAGILE. The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on. If you are traveling internationally, follow these suggestions:
Check the computer-related customs regulations for each country or region on your itinerary. Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances. Traveling with or shipping your computer 63 9 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. Creating recovery media and backups Restoring and recovering your system For additional information, refer to the HP Support Assistant app. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. IMPORTANT:
70% charged before you start the recovery process. If you will be performing recovery procedures on a tablet, the tablet battery must be at least IMPORTANT:
beginning any recovery process. For a tablet with a detachable keyboard, connect the tablet to the keyboard base before Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model. Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Using HP Recovery media (select products only) on page 64. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 65. Use Windows tools to create system restore points and create backups of personal information. See Using Windows tools on page 65. NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default. On select products, use the HP Cloud Recovery Download Tool to create a bootable USB flash drive for your HP recovery media. For more information, see Using the HP Cloud Recovery Download Tool (select products only) on page 66. Using HP Recovery media (select products only) If possible, check for the presence of the Recovery partition and the Windows partition. Right-click the Start button, select File Explorer, and then select This PC. If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. You can find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be 64 Chapter 9 Backing up, restoring, and recovering used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CDRW, DVDRW, double-layer DVDRW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB flash drive. If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. You can find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Be sure that the computer is connected to AC power before you begin creating the recovery media. The creation process can take an hour or more. Do not interrupt the creation process. If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue. To create HP Recovery media using HP recovery manager:
IMPORTANT:
beginning these steps. For a tablet with a detachable keyboard, connect the tablet to the keyboard base before 1. 2. Type recovery in the taskbar search box, and then select HP Recovery Manager. Select Create recovery media, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP Recovery Manager on page 66. Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools. NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get Help app. Select the Start button, and then select the Get Help app. NOTE: You must be connected to the Internet to access the Get Help app. Creating recovery media and backups 65 Using the HP Cloud Recovery Download Tool (select products only) To create HP Recovery media using the HP Cloud Recovery Download Tool:
1. 2. Go to http://www.hp.com/support. Select Software and Drivers, and then follow the on-screen instructions. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
IMPORTANT: Not all methods are available on all products. Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get Help app. Select the Start button, and then select the Get Help app. NOTE: You must be connected to the Internet to access the Get Help app. If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver. Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 66. If you have not already created recovery media, see Using HP Recovery media (select products only) on page 64. On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 66. On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select products only) on page 68. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Using HP Recovery media
(select products only) on page 64. What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. 66 Chapter 9 Backing up, restoring, and recovering IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Using HP Recovery media (select products only) on page 64. To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Using HP Recovery media (select products only) on page 64. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. You can find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process. System RecoveryReinstalls the original operating system, and then configures the settings for the programs that were installed at the factory. Factory ResetRestores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select products only) allows System Recovery only. Using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT:
beginning these steps (select products only). For a tablet with a detachable keyboard, connect the tablet to the keyboard base before 1. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows Recovery Environment. or For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button. For tablets without keyboards:
or Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11. Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11. 2. 3. Select Troubleshoot from the boot options menu. Select Recovery Manager, and then follow the on-screen instructions. Restore and recovery 67 Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. 2. If possible, back up all personal files. Insert the HP Recovery media, and then restart the computer. NOTE:
boot order. See Changing the computer boot order on page 68. If the computer does not automatically restart in HP Recovery Manager, change the computer 3. Follow the on-screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. To change the boot order:
IMPORTANT:
beginning these steps. For a tablet with a detachable keyboard, connect the tablet to the keyboard base before 1. 2. 3. 4. Insert the HP Recovery media. Access the system Startup menu. For computers or tablets with keyboards attached:
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options. For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9. or Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9. Select the optical drive or USB flash drive from which you want to boot. Follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Using HP Recovery media (select products only) on page 64. NOTE: The Remove Recovery Partition option is only available on products that support this function. Follow these steps to remove the HP Recovery partition:
1. 2. Type recovery in the taskbar search box, and then select HP Recovery Manager. Select Remove Recovery Partition, and then follow the on-screen instructions. 68 Chapter 9 Backing up, restoring, and recovering 10 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Using a USB keyboard or USB mouse to start Computer Setup (BIOS) You can start Computer Setup by using a keyboard or mouse connected to a USB port, but you must first disable FastBoot. 1. 2. 3. Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. Clear the check box for Fast Boot. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Navigating and selecting in Computer Setup To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard. To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. Using Computer Setup 69 To exit Computer Setup menus, choose one of the following methods:
To exit Computer Setup menus without saving your changes:
Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Select Main, select Ignore Changes and Exit, and then press enter. To save your changes and exit Computer Setup menus:
Select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. 2. 3. 4. Start Computer Setup. See Starting Computer Setup on page 69. Select Main, and then select Apply Factory Defaults and Exit. NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults and Exit. Follow the on-screen instructions. To save your changes and exit, select the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer. BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. 70 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start 1. 2. 3. Start Computer Setup. See Starting Computer Setup on page 69. Select Main, and then select System Information. To exit Computer Setup without saving your changes, select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. or Select Main, select Ignore Changes and Exit, and then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 71. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. 2. 3. 4. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions. At the download area, follow these steps:
a. b. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. NOTE:
any software updates, especially system BIOS updates. If you connect your computer to a network, consult the network administrator before installing BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1. 2. 3. 4. 5. Type file in the taskbar search box, and then select File Explorer. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. Using Computer Setup 71 NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Select a boot device, press enter, and then follow the on-screen instructions. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities. TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS). NOTE:
If you change the TPM setting to Hidden, TPM is not visible in the operating system. To access TPM settings in Computer Setup:
1. 2. Start Computer Setup. See Starting Computer Setup on page 69. Select Security, select TPM Embedded Security, and then follow the on-screen instructions. Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 72 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start 11 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached. To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1. 2. Turn on or restart the computer, and quickly press esc. Press f2. The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 74. b. c. Hard drive BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE:
If you need to stop a diagnostic test, press esc. 73 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. Download the latest UEFI version 1. 2. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run. Download any version of UEFI for a specific product 1. 2. 3. 4. 5. Go to http://www.hp.com/support. Select Get software and drivers. Enter the product name or number. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Using Remote HP PC Hardware Diagnostics (UEFI) settings
(select products only) Your computer supports Remote HP PC Hardware Diagnostics (UEFI). This is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It executes the diagnostics on your computer, and then may upload results to a preconfigured server. Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:
Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics. Set a location for storing the test results. You can also set the user name and password settings used for uploads. Display status information about the diagnostics run previously. Customizing Remote HP PC Hardware Diagnostics (UEFI) settings 1. 2. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. 74 Chapter 11 Using HP PC Hardware Diagnostics (UEFI) To access documentation on using Remote HP PC Hardware Diagnostics (UEFI) to configure a server for remote diagnostics or to customize which diagnostic tests are run, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only) 75 12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100240 V, 5060 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. The voltage and current for your computer is located on the regulatory label. Input Power Operating voltage and current Rating 19.5 V dc @ 2.31 A 45 W 19.5 V dc @ 3.33 A 65 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. Operating environment Factor Temperature Metric U.S. Operating (writing to optical disc) 5C to 35C Nonoperating
-20C to 60C Relative humidity (noncondensing) Operating Nonoperating 10% to 90%
5% to 95%
Maximum altitude (unpressurized) 41F to 95F
-4F to 140F 10% to 90%
5% to 95%
Operating Nonoperating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft 76 Chapter 12 Specifications 13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contactfor example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. Keep components in their electrostatic-safe containers until you are ready to install them. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. Use nonmagnetic tools. Before handling components, discharge static electricity by touching an unpainted metal surface. If you remove a component, place it in an electrostatic-safe container. 77 14 Accessibility HP designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To access the latest information on HP accessibility, go to http://www.hp.com/accessibility. Supported assistive technologies HP products support a wide variety of operating system assistive technologies and can be configured to work with additional assistive technologies. Use the Search feature on your device to locate more information about assistive features. NOTE:
for that product. For additional information about a particular assistive technology product, contact customer support Contacting support We are constantly refining the accessibility of our products and services and welcome feedback from users. If you have an issue with a product or would like to tell us about accessibility features that have helped you, please contact us at +1 (888) 259-5707, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time. If you are deaf or hard-of-hearing and use TRS/VRS/WebCapTel, contact us if you require technical support or have accessibility questions by calling +1 (877) 656-7058, Monday through Friday, 6 a.m. to 9 p.m. North American Mountain Time. NOTE: Support is in English only. 78 Chapter 14 Accessibility Index A accessibility 78 action keys 16 identifying 16 keyboard backlight 16 mute 16 privacy screen 16 screen brightness 16 speaker volume 16 switch screen image 16 using 16 wireless 16 administrator password 50 airplane mode key 24 antivirus software 57 audio 35 adjusting volume 16 HDMI 39 headphones 35 headsets 36 sound settings 36 speakers 35 audio-out (headphone)/audio-in
(microphone) combo jack, identifying 5 Automatic DriveLock disabling 54 enabling 53 Automatic Drivelock 53 Automatic DriveLock password entering 54 B backups 64 battery conserving power 46 discharging 46 factory-sealed 47 finding information 46 low battery levels 46 resolving low battery level 47 battery charge 46 battery information, finding 46 battery light 6 battery power 45 BIOS determining version 70 downloading an update 71 updating 70 Bluetooth device 24, 26 Bluetooth label 22 boot order changing 68 changing using the f9 prompt 72 bottom 22 buttons left TouchPad 9 power 12 right TouchPad 9 C call answer light 11 call end light 11 camera 8 identifying 8 using 35 camera light, identifying 8 caps lock light, identifying 10 caring for your computer 61 cleaning your computer 61 components bottom 19 display 8 front 20 keyboard area 9 left side 7 right side 5 Computer Setup BIOS administrator password 51 navigating and selecting 69 restoring factory settings 70 using a USB keyboard or USB mouse to start Computer Setup 69 computer setup 69 connecting to a WLAN 25 connector, power 6 corporate WLAN connection 25 critical battery level 47 D data transfer 41 Disk Cleanup software 60 Disk Defragmenter software 60 display components 8 DisplayPort, identifying USB Type-
C 5 docking connector, identifying 5 drive light 20 DriveLock description 54 disabling 56 enabling 55 DriveLock master password changing 56 DriveLock password changing 56 entering 56 setting 55 E electrostatic discharge 77 embedded numeric keypad, identifying 14 esc key, identifying 14 external power, using 47 F factory-sealed battery 47 fingerprint reader 59 fingerprint reader, identifying 13 fingerprints, registering 57 firewall software 57 fn key, identifying 14 fn lock light 10 four-finger tap TouchPad gesture 32 G GPS 26 H hardware, locating 4 HDMI audio, configuring 39 Index 79 HDMI port connecting 39 HDMI port, identifying 5 headphones, connecting 35 headsets, connecting 36 Hibernation K keyboard and optional mouse using 34 keyboard backlight action key 16 keypad exiting 44 initiated during critical battery embedded numeric 14 integrated numeric 14 level 47 initiating 44 high-definition devices, connecting 39, 41 hot keys microphone mute 16 hotkeys, using 18 HP 3D DriveGuard 60 HP Client Security 58 HP Fast Charge 45 HP LAN-WLAN Protection 29 HP MAC Address Manager 29 HP Mobile Connect 26 HP PC Hardware Diagnostics (UEFI) using 73 HP Recovery Manager correcting boot problems 68 starting 67 HP Recovery media recovery 68 using 64 HP Recovery partition recovery 67 removing 68 HP resources 2 HP Touchpoint Manager 58 I initiating Sleep and Hibernation 43 input power 76 integrated numeric keypad, keys esc 14 fn 14 num lock 14 Windows application 14 Windows key 14 L labels Bluetooth 22 regulatory 22 serial number 21 service 21 wireless certification 22 WLAN 22 left side components 7 lights AC adapter and battery 6 battery 6 call answer 11 call end 11 camera 8 caps lock 10 drive 20 fn lock 10 microphone mute 10 num lock 10 power 10, 20 RJ-45 (network) 5 sharing or presenting 10 wireless 10, 20 identifying 14 low battery level 46 internal microphones, identifying 8, 20 J jacks audio-out (headphone)/audio-in
(microphone) combo 5 network 5 RJ-45 (network) 5 M maintenance Disk Cleanup 60 Disk Defragmenter 60 HP 3D DriveGuard 60 updating programs and drivers 61 managing power 43 80 Index microphone mute key, identifying 16 microphone mute light, identifying 10 minimized image recovery 67 minimized image, creating 66 Miracast 41 mute volume action key 16 N network jack, identifying 5 NFC 26 NFC tapping area Near Field Communications 9 num lock light 10 O one-finger slide touch screen gesture 34 operating environment 76 original system recovery 66 P passwords administrator 50 BIOS administrator 51 user 50 pointing stick, identifying 9 ports HDMI 5, 39 USB 3.x SuperSpeed 5 USB 3.x SuperSpeed port with HP Sleep and Charge 7 USB Type-C 42 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge 6 USB Type-C SuperSpeed 5 USB Type-C SuperSpeed port and DisplayPort 37 USB Type-C Thunderbolt 38 power battery 45 external 47 power button, identifying 12 power connector identifying 6 identifying USB Type-C 6 power icon, using 45 power lights 10, 20 power settings, using 45 privacy screen action key, identifying 16 product name and number, computer 21 public WLAN connection 25 R recover options 66 recovery discs 65, 68 HP Recovery Manager 66 media 68 starting 67 supported discs 65 system 66 USB flash drive 68 using HP Recovery media 65 recovery media creating using HP Recovery Manager 65 using 64 recovery partition removing 68 regulatory information regulatory label 22 wireless certification labels 22 right side components 5 RJ-45 (network) jack, identifying 5 RJ-45 (network) lights, identifying 5 S screen brightness action keys 16 security cable slot, identifying 7 serial number, computer 21 service labels, locating 21 setup utility navigating and selecting 69 restoring factory settings 70 sharing or presenting light 10 shipping the computer 62 shutdown 44 SIM card inserting 23 SIM card slot, identifying 5 Sleep exiting 43 initiating 43 Sleep and Hibernation, initiating 43 slots security cable 7 SIM card 5 smart card 7 smart card slot, identifying 7 software antivirus 57 Disk Cleanup 60 Disk Defragmenter 60 firewall 57 HP 3D DriveGuard 60 software installed, locating 4 software updates, installing 58 sound. See audio sound settings, using 36 speaker volume action keys 16 speakers connecting 35 speakers, identifying 13 special keys, using 14 SuperSpeed port and DisplayPort, connecting USB Type-C 37 supported discs, recovery 65 Sure Start using 72 switch screen image action key 16 system recovery 66 system restore point creating 65 TouchPad gestures four-finger tap 32 three-finger swipe 33 two-finger slide 32 two-finger tap 32 TouchPad zone identifying 9 TPM settings 72 transfer data 41 traveling with the computer 22, 62 turning off the computer 44 two-finger pinch zoom TouchPad and touch screen gesture 32 two-finger slide TouchPad gesture 32 two-finger tap TouchPad gesture 32 U unresponsive system 44 updating programs and drivers 61 USB 3.x SuperSpeed port with HP Sleep and Charge, identifying 7 USB 3.x SuperSpeed port, identifying 5 USB Type-C port, connecting 37, 38, 42 USB Type-C power connector and Thunderbolt port with HP Sleep and Charge, identifying 6 system restore point, creating 64 USB Type-C SuperSpeed port, identifying 5 T tap TouchPad and touch screen user password 50 using the keyboard and optional gesture 31 mouse 34 three-finger swipe TouchPad using the TouchPad 31 gesture 33 Thunderbolt port with HP Sleep and Charge identifying USB Type-C 6 Thunderbolt, connecting USB Type-
C 38 touch screen gestures one-finger slide 34 TouchPad buttons 9 using 31 TouchPad and touch screen gestures tap 31 two-finger pinch zoom 32 V vents, identifying 7, 12, 19 video 36 DisplayPort device 37 HDMI port 39 Thunderbolt Port device 38 USB Type-C 37, 38 wireless displays 41 volume adjusting 16 mute 16 W Windows system restore point 64, 65 Index 81 Windows application key, identifying 14 Windows Hello using 57 Windows key, identifying 14 Windows tools using 65 wireless action key 16 wireless antennas, identifying 8 wireless button 24 wireless certification label 22 wireless controls button 24 operating system 24 wireless key 24 wireless light 24 wireless light, identifying 10, 20 wireless network (WLAN) connecting 25 corporate WLAN connection 25 functional range 25 public WLAN connection 25 WLAN antennas, identifying 8 WLAN device 22 WLAN label 22 WWAN antennas, identifying 8 WWAN device 24, 25 82 Index
This product uses the FCC Data API but is not endorsed or certified by the FCC