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1 2 3 4 | User Manual | Users Manual | 1.77 MiB |
User Manual NCR Orderman5 Version 01.00 NCR 2017 All rights reserved. NCR Orderman5 User Manual V01.00 General information 2017 by Orderman GmbH Bachstrasse 59 5023 Salzburg Austria www.orderman.com Copying, even excerpts hereof, is prohibited without the written consent of Orderman GmbH. We accept no liability for errors or misprints. User Manual NCR Orderman5 Version 01.00 June 2017 Orderman accepts no responsibility for any damage or losses that arise from the use of this manual. Orderman accepts no responsibility for any losses or claims by third parties that arise through the use of Orderman devices. The contents of this manual are subject to changes, which can be implemented without prior notice. This guide does not constitute part of a contract. Trademark: All brand and product names are trademarks or registered trademarks of their corresponding companies. Note: For further questions about operating the device, contact your Orderman partner. Orderman GmbH (Part of NCR Corporation) 2 NCR Orderman5 User Manual V01.00 1 Contents General information 1 General information ...................................................................................... 5 1.1 Warranty 1.2 1.3 Software Licenses Open Source Labeling 5 5 5 1.3.1 Serial number ......................................................................................................................... 5 Safety notices 8 Explanation of symbols ........................................................................................................... 8 General information ................................................................................................................ 9 Safety information for battery pack ......................................................................................... 9 NCR Orderman5 Handheld ......................................................................... 10 Product description 2.2 Orderman5 Views 2.2.1 2.2.2 Front ......................................................................................................................................11 Back .......................................................................................................................................12 2.3 NCR Orderman5 Features 2.4 Remove/replace battery pack 2.5 Operation 12 13 14 2.5.1 2.5.2 Operating conditions of the handhelds ..................................................................................14 Charging the handheld...........................................................................................................15 2.6 Waiter Settings Printer Pairing 10 10 17 19 Connecting the belt printer (NFC pairing) ..............................................................................19 Connecting the belt printer (Bluetooth pairing) .......................................................................20 Testing the belt printer ...........................................................................................................21 Testing the unit 21 Testing the acceleration sensor .............................................................................................21 Touchscreen Test ..................................................................................................................22 ISO UID Test .........................................................................................................................23 LED test .................................................................................................................................24 Ping........................................................................................................................................25 Display test ............................................................................................................................26 Technical details Regulatory information 27 28 1.4 1.4.1 1.4.2 1.4.3 2 2.1 2.7 2.7.1 2.7.2 2.7.3 2.8 2.8.1 2.8.2 2.8.3 2.8.4 2.8.5 2.8.6 2.9 2.10 Orderman GmbH (Part of NCR Corporation) 3 NCR Orderman5 User Manual V01.00 General information Battery Pack ................................................................................................ 29 3 3.1 Overview 3.2 Technical details 3.3 Regulatory information 29 29 30 4 eBase ........................................................................................................... 31 4.1 Overview of eBase 4.2 Commissioning of eBase 4.3 Technical details 4.4 Regulatory information 31 32 33 33 5 Dual Charger ............................................................................................... 35 5.1 Overview 5.2 Commissioning of Dual Charger 35 36 Charging Mode ......................................................................................................................36 Maintenance Mode ................................................................................................................37 5.2.1 5.2.2 5.3 Technical details 5.4 Regulatory information 37 38 6 Orderman Stylus ......................................................................................... 39 6.1 Description 39 7 Orderman StylusII ....................................................................................... 40 7.1 Description 40 8 9 Orderman5 Pouch ....................................................................................... 41 Orderman5 Safety Cord .............................................................................. 42 10 Accessories ................................................................................................. 43 10.1 eBase power supply unit 43 11 Cleaning instructions ................................................................................. 44 12 13 Troubleshooting .......................................................................................... 45 Index ............................................................................................................ 47 14 Glossary ...................................................................................................... 48 Orderman GmbH (Part of NCR Corporation) 4 NCR Orderman5 User Manual V01.00 1 General information General information This manual applies to NCR Orderman5 handhelds (also referred to as "handhelds") and Orderman accessories. It covers the NCR Orderman5 handheld. 1.1 Warranty All warranty claims must be addressed to your local Orderman contractual partners. 1.2 Software Licenses Open Source You can request the open source software licenses as well as the modified code by writing to opensource@orderman.com<mailto:opensource@orderman.com>. 1.3 Labeling The labeling provides information on certifications, standards, product descriptions and manufacturer specifications. 1.3.1 Serial number Orderman5 has a 12-character NCR serial number that starts with "125-" and is followed by an 8-digit number. You'll find the serial number on the packaging label (SERIAL NO) and on the model plate on the back of the unit. Please use only this NCR serial number for all RMAs and help desk requests. For emulations, only a 6-digit serial number can be entered. As a workaround, please use the emulation serial number (EMULATION SN) on the packaging label. If the packaging is no longer available, you find a serial number calculator in our Partner Area at:
www.orderman.com. The calculator converts your NCR serial number to an emulation serial number. The serial number is used to uniquely identify the unit. You will find the serial number on the handheld's model plate. Fig. 1: Serial number on the model plate Model plate Serial number on the model plate Orderman GmbH (Part of NCR Corporation) 5 NCR Orderman5 User Manual V01.00 General information You can also display the serial number in the application (handheld must be ready for operation!) To do so, perform the following step(s):
Press and hold the "Left Capacitive Button" (<) for 3 seconds to open the "Settings" menu. Fig. 2 Display serial number in the application Left capacitive button (<) Select "About". Orderman GmbH (Part of NCR Corporation) 6 NCR Orderman5 User Manual V01.00 General information Select "Device Info". In "Device Info" the serial number is displayed Orderman GmbH (Part of NCR Corporation) 7 NCR Orderman5 User Manual V01.00 1.4 Safety notices 1.4.1 Explanation of symbols General information Icons and signal words indicate the degree of danger that will result, unless actions to reduce damage are taken. Caution Warning Danger Notes Tips Caution means that minor property damage can occur. Caution is highlighted by horizontal lines above and below the text. Warning means that minor personal injury or serious damage to property can occur. Warnings are highlighted by horizontal lines above and below the text. Danger means that serious personal injury can occur. In particularly serious cases, there is danger to life. Danger is highlighted by horizontal lines above and below the text. Notes are indicated in the text by the adjoining icon. Notes contain important information in cases in which there are no imminent dangers for personnel or equipment. Notes are highlighted by horizontal lines above and below the text. Tips describe non-binding recommendations. Tips are highlighted by horizontal lines above and below the text. Orderman GmbH (Part of NCR Corporation) 8 NCR Orderman5 User Manual V01.00 1.4.2 General information General information Never expose the unit to extreme weather conditions such as hail or continual strong sunlight. In the event of damage the unit must be examined by the after-sales service for possible faults. To operate the handheld, use only a finger or a capacitive touch pen. Pencils, ballpoint pens or other pointed objects will damage the device's touch screen. The device could be damaged by a heavy mechanical load such as twisting or falling from an excessive height or onto sharp objects. Do not, under any circumstances, short-circuit the charging contacts of the handheld unit. Note: The handheld unit does not comprise any parts that have to be serviced by the user, and the user is therefore not allowed to open it. If opened, the warranty is rendered null and void. Danger: The handheld is equipped with a Bluetooth interface for wireless communication. Never use the handheld in environments where Bluetooth could cause interference (airplanes, hospitals, etc.). Caution 1.4.3 Safety information for battery pack The handheld runs on a lithium ion battery. Observe the following instructions for safe handling:
Improper use of lithium ion batteries (cutting, breaking, overheating) can cause the batteries to explode or start fires. Lithium ion batteries contain flammable and/or corrosive solutions and lithium salts. In the event of leakage, these can lead to irritation of the skin, eyes and mucous membranes. If lithium ion batteries vent, the escaping vapors may pose a risk to health. Use only an original Orderman battery pack. When using a battery that is not compatible with the model, there is a risk of explosion. Charge the battery only in the Orderman eBase provided. Use only the original Orderman power supply or the micro USB port provided for the eBase. In case of significant damage to the battery, replace it immediately. Do not expose the battery to excessive heat, open flame or corrosive liquids. Never short-circuit the contacts since there is an explosion hazard. Charging temperature 0-35 C (ambient temperature) Warning Note: Lithium ion batteries must be disposed of in line with valid disposal guidelines. If a lithium ion battery to mechanical damage (breakage, cracking, etc.), this be disposed of as hazardous waste (local guidelines). Orderman GmbH (Part of NCR Corporation) 9 NCR Orderman5 User Manual V01.00 2 NCR Orderman5 Handheld 2.1 Product description NCR Orderman5 Handheld The NCR Orderman5 is specially designed to connect with an Orderman Secure Radio
(OMB3 or OMB4). Data is entered only through the input on the touchscreen display. 2.2 Orderman5 Views NCR Orderman5 NCR Orderman5+
Orderman GmbH (Part of NCR Corporation) 10 NCR Orderman5 User Manual V01.00 2.2.1 Front NCR Orderman5 Handheld Fig. 3: NCR Orderman5 handheld, front Touchscreen display Left hardware button Status LED Hardware On/Off Right hardware button Battery pack Safety Cord Orderman GmbH (Part of NCR Corporation) 11 NCR Orderman5 User Manual V01.00 2.2.2 Back NCR Orderman5 Handheld Fig. 4: NCR Orderman5 handheld, back Right hardware button Hardware On/Off Model plate Charging contacts Battery release button Left hardware button 2.3 NCR Orderman5 Features Name Orderman5 Orderman5+
Orderman Secure Radio OMB3/ OMB4 Hardware buttons Capacitive home buttons Status LEDs Real time clock WiFi NFC Bluetooth
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Orderman GmbH (Part of NCR Corporation) 12 NCR Orderman5 User Manual V01.00 2.4 Remove/replace battery pack NCR Orderman5 Handheld Tip: Remove the safety cord before changing the battery. To remove the battery pack, press the release button located on the back of the handheld unit. By pressing the release buttons, the battery pack is ejected slightly from the handheld. When inserting the pack, press on it until you feel it engage (click) in the battery lock in the battery slot. If the battery pack is correctly engaged, the handheld turns on automatically. If the battery pack is not latched properly, the handheld does not start, and the handheld is not sealed. Note Fig. 5: Replace battery pack Release button on battery pack Battery pack Orderman GmbH (Part of NCR Corporation) 13 NCR Orderman5 User Manual V01.00 2.5 Operation NCR Orderman5 Handheld Note: This manual describes the basic functions of Orderman handhelds. All other functions are controlled by your partner's POS system application. 2.5.1 Operating conditions of the handhelds 2.5.1.1 Handheld On/Off You can turn on the handheld by pressing the "On/Off button". Note: If the handheld does not turn on, the battery level may be too low
(see Troubleshooting section). You can turn off the handheld by pressing and holding the "On/Off button". 2.5.1.2 Standby When the handheld is in ready mode, briefly press the "On/Off button" to switch the unit to
"standby mode" (display off). 2.5.1.3 Acceleration Sensor in Extended Settings Flip-View The handheld is equipped with a tilt sensor. This sensor allows the display to rotate 180 degrees automatically, depending on the position of the unit (to allow customers to read the display). Sleep mode If the handheld is placed top-down in the leather pouch, the unit switches directly to "sleep mode". Auto Wake-up If the handheld is removed from the pouch and placed in operating position, the unit will turn on automatically. Orderman GmbH (Part of NCR Corporation) 14 NCR Orderman5 User Manual V01.00 2.5.2 Charging the handheld NCR Orderman5 Handheld The handheld unit can be charged by plugging it into the eBase. The handheld is held in place magnetically. To place the handheld unit in the eBase, you must first remove the safety cord!
Note Fully charge the battery initially before using the unit (i.e. until a solid green "Charging status LED" appears). The optimum charging power is set automatically. If the battery pack is fully charged, the handheld unit or battery pack may remain in the eBase. Note Fig. 6: Handheld in the eBase Handheld eBase
"Charging status LED"
Fig. 7: Handheld in the eBase Orderman GmbH (Part of NCR Corporation) 15 NCR Orderman5 User Manual V01.00 NCR Orderman5 Handheld 2.5.2.1 "Charging status LED"
"Charging status LED"
Status Cause Green Blue Red Flashes Charging Steady light Fully charged Steady light Startup process Flashes Steady light Charge is insufficient for startup process Recharging error (see Troubleshooting section) Note If a charged handheld remains in the eBase for a longer period (or in a charged state in the eBase), the solid green "Charging status LED" may start flashing again
(charging). Cause:
The charge control ensures the battery is kept at an optimum charging status. 2.5.2.2 Removing handheld from the eBase By tipping the unit head-down, you can remove the unit from the eBase. Fig. 8: Removing handheld from the eBase Handheld eBase Orderman GmbH (Part of NCR Corporation) 16 NCR Orderman5 User Manual V01.00 2.6 Waiter Settings NCR Orderman5 Handheld You can open the "Waiter Settings" by pressing and holding the left capacitive button (<) for at least 3 seconds. The "Waiter Settings" depend on the emulation running on OM5 as the operating system. In the following list, you'll find all the settings available:
NCR Orderman 5/5+
NCR Orderman 5+
Screen Brightness level Sleep timer Dim timer Font size Turn off display in cradle Printer Pairing Pair Printer now State Test print Download Belt Printer Images Disable Bluetooth Pairing On/Off Tests Acceleration Sensor Touch Screen ISO UID LED Ping Display Settings Logging Set debug mark Resize Menu Card Area SOL
(OMB3/4) MAX
(OMB3/4) Danube ByOA x x x x x x x x x x x x x x x x x x x
-
x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x x
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-
Orderman GmbH (Part of NCR Corporation) 17 NCR Orderman5 User Manual V01.00 NCR Orderman5 Handheld NCR Orderman 5/5+
NCR Orderman 5+
Side Buttons Left button action Right button action Map the left button menu card action Map the right button menu card action Use 24-hour format About Application Variant Serial Number Emulation Serial Number OS Version Mode Ethernet IP Address WiFi IP Address OSR MAC Address Ethernet MAC Address Radio band OMB Mode Sol Client Version Max Client Version M4 FW SOL
(OMB3/4) MAX
(OMB3/4) Danube ByOA x x
-
-
x x x x x x x x x x x x x x
-
x x x x x x x x x x x x x x x x x x
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x x x x
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x x x x
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x x x x x x x x
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x Note: The display settings contribute significantly to the power used by the handheld. Reduce the brightness for a longer operating time. Orderman GmbH (Part of NCR Corporation) 18 NCR Orderman5 User Manual V01.00 2.7 Printer Pairing 2.7.1 Connecting the belt printer (NFC pairing) NCR Orderman5 Handheld To connect the belt printer to the handheld, proceed as follows:
In the "Settings" menu, select "Printer Pairing". Switch on the belt printer. Select the "Pair Printer now" function. Once the NFC printer is found and paired, a test printout is created automatically. Fig. 9: Belt printer Settings Note: If the NFC Pairing function does not work, the belt printer can also be connected via Bluetooth pairing. To do so, follow the steps described in section 2.7.2. Orderman GmbH (Part of NCR Corporation) 19 NCR Orderman5 User Manual V01.00 2.7.2 Connecting the belt printer (Bluetooth pairing) NCR Orderman5 Handheld In the "Waiter Settings" activate Bluetooth Pairing. Switch on the belt printer. In the "Settings" menu, select "Printer Pairing". In the "Printer Pairing" menu, select "Pair Printer now". Select "Discovery". After the scan is completed, you'll see a list of available printers. Select the desired printer. Once the printer is paired, a test printout is created automatically. Fig. 10: Discovery Orderman GmbH (Part of NCR Corporation) 20 NCR Orderman5 User Manual V01.00 2.7.3 Testing the belt printer NCR Orderman5 Handheld To test the belt printer, proceed as follows:
Open the "Settings" menu. Select the "Printer Pairing" submenu. Select "Test print". A test printout will be generated 2.8 Testing the unit 2.8.1 Testing the acceleration sensor Open the "Settings" menu. Open the "Tests" submenu. Select "Acceleration Sensor". And the results are displayed on screen. Fig. 11: Acceleration Test Orderman GmbH (Part of NCR Corporation) 21 NCR Orderman5 User Manual V01.00 NCR Orderman5 Handheld 2.8.2 Touchscreen Test Open the "Settings" menu. Open the "Tests" submenu. Select "Touchscreen". You can draw lines with a pen or finger on the touchscreen. And the results are displayed on screen. Fig. 12: Touchscreen Test Orderman GmbH (Part of NCR Corporation) 22 NCR Orderman5 User Manual V01.00 2.8.3 ISO UID Test NCR Orderman5 Handheld Open the "Settings" menu. Open the "Tests" submenu. Select "ISO UID". Hold an NFC storage medium near the handheld's antenna. The test results will be displayed on screen. Fig. 13: ISO UID Test NFC Fig. 14: Touchscreen Test NFC data media Handheld Test result Orderman GmbH (Part of NCR Corporation) 23 NCR Orderman5 User Manual V01.00 NCR Orderman5 Handheld 2.8.4 LED test Open the "Settings" menu. Open the "Tests" submenu. Select "LED". Select the desired color. The status LED lights up solid in the desired color. If you select multiple colors, the screen's display color is mixed. Fig. 15: LED test Orderman GmbH (Part of NCR Corporation) 24 NCR Orderman5 User Manual V01.00 2.8.5 Ping NCR Orderman5 Handheld The "Ping Test" only works in a connected IPV4 network. Open the "Settings" menu. Open the "Tests" submenu. Select "Ping". Select the desired IP address. Select "Start Ping". The test results will be displayed on screen. Fig. 16: Ping Orderman GmbH (Part of NCR Corporation) 25 NCR Orderman5 User Manual V01.00 2.8.6 Display test NCR Orderman5 Handheld Open the "Settings" menu. Open the "Tests" submenu. Select "Display". The test results will be displayed on screen. After 10 seconds, or by touching, the display changes color from blue to white to black to red, and then returns to the drop-down menu. Fig. 17: Display test Orderman GmbH (Part of NCR Corporation) 26 NCR Orderman5 User Manual V01.00 2.9 Technical details NCR Orderman5 Handheld Function PID Radio frequency Frequency bands Transmitting power Leak tightness Dimensions of handheld H / W / D mm Dimensions of handheld with battery H / W / D mm Weight of handheld without battery (g) Weight of handheld with battery (g) NCR Orderman 5 NCR Orderman 5+
5555-0101-8801 5555-0102-8801 Dual band 433/915 MHz 433MHz (433.050MHz 434.790MHz) 915MHz (902MHz 928MHz) less than 1 mW ERP IP54 158x82x19 166x82x19 175 grams 257 grams Operating life Up to 18 hours with fully charged battery Storage temperature (ambient) Operating temperature (ambient) Charging temperature (ambient) Display Touch Screen Sensors On/Off button Hardware buttons Capacitive home buttons
-20 to +60 C
-10 to +50 C 0 to +35 C Size: 5-inch, resolution: 1280x720 (HD); color:
24-bit; brightness: max. 450 cd/m2 PCAP touch panel, 4 fingers gesture control Acceleration and position sensor Yes 2 keys, freely assignable 2 keys Bluetooth Class 2 IEEE 802.15 V2.1 (V4.0 ready) WiFi 802.11 a/b/g/n NFC 13,56MHz Peer to Peer, R/W ISO18092, ISO14443A and ISO15693 Compatible with OMB3 Compatible with OMB4 Battery Battery weight (g) Dimensions of battery H / W / D mm No No No Yes Yes Yes Yes Yes Yes Yes Li-ion polymer 3.7V 3150 mAh 82 grams 92x82x19 Charging time of battery in handheld with Approx. 3.5 hours eBase connected to USB Charging time of battery in handheld with Approx. 3.5 hours eBase connected to external power source Orderman GmbH (Part of NCR Corporation) 27 NCR Orderman5 User Manual V01.00 NCR Orderman5 Handheld 2.10 Regulatory information PID Model FCC-ID IC-ID NCR Orderman5, NCR Orderman5+
5555-0101-8801 5555-0102-8801 5555-01XX JEH-5555-01XX 470B-555501XX Safety information:
The unit was designed to be used with the NCR Orderman5 battery pack PID: 5555-0501-8801. Only this type of battery may be used. There is a danger of explosion, if the battery is replaced by an incorrect battery type. NCR Orderman5 User Instructions:
Read the user instructions before using the unit. To download the user manual visit our website:
www.orderman.com/downloads Safety and handling:
See the "Safety information" in the user manual before using the unit. Regulatory information:
Regulatory information, certification and certification mark are available under the "Regulatory information" section. Important:
This device complies with EMC directives and was tested with compatible peripheral equipment and shielded cables for the connection to system components. Make absolutely sure that you only use shielded cable for the connection between system components, in order to avoid any possible inference with radios, TVs or other electronic equipment. EU declaration of conformity:
Orderman GmbH hereby declares that this type of radio equipment complies with the directive 2014/53/EU. A copy of the EU declaration of conformity is available at:
www.orderman.com/downloads Orderman GmbH (Part of NCR Corporation) 28 NCR Orderman5 User Manual V01.00 3 Battery Pack Battery Pack 3.1 Overview Battery Pack Views Battery pack 3.2 Technical details Lithium polymer battery Voltage Charging capacity Energy 3.7 V 3150mAh 11.65Wh Orderman GmbH (Part of NCR Corporation) 29 NCR Orderman5 User Manual V01.00 3.3 Regulatory information Battery Pack PID NCR Orderman5 Battery Pack 5555-0105-8801 Safety information:
The unit was designed to be used with the NCR Orderman5 and NCR Orderman 5+ systems:
NCR Orderman5 User Instructions:
Read the user instructions before using the unit. To download the user manual visit our website:
www.orderman.com/downloads Safety and handling:
See the "Safety information" in the user manual before using the unit. Regulatory information:
Regulatory information, certification and certification mark are available under the "Regulatory information" section. EU declaration of conformity:
Orderman GmbH hereby declares that this device complies with the basic requirements and the other relevant provisions of the directive 2006/95/EC. A copy of the EU declaration of conformity is available at:
www.orderman.com/downloads Orderman GmbH (Part of NCR Corporation) 30 NCR Orderman5 User Manual V01.00 4 eBase eBase The eBase is used to recharge the handheld. The power can be supplied to the eBase via micro USB port or original NCR Orderman power supply unit (available as an accessory). 4.1 Overview of eBase Fig. 18: eBase Back Micro USB port Jack for power supply Front Charging station Charging contacts Support Orderman GmbH (Part of NCR Corporation) 31 NCR Orderman5 User Manual V01.00 4.2 Commissioning of eBase eBase Connect the cables for the eBase as shown in the following figure. Fig. 19: Outlets on eBase Micro USB port Power supply Connect only the original NCR Orderman power supply unit or use the micro USB port. Activity Standard charging Quick charging Connect to system center Update resources Micro USB Power supply No. Yes No. No. Yes No. Yes Yes Note It is only possible to connect to the system center using the micro USB port on the computer on which the system center is installed and on which a POS application is running. If a power supply unit and the micro USB cable are connected at the same time, the handheld will be charged via the power supply unit. Note: Avoid direct sunlight or heat sources in the immediate vicinity of the eBase. Once you place the handheld unit in the charging station, the unit will start to charge. The charging status is displayed via the "Status LED" on the handheld. Orderman GmbH (Part of NCR Corporation) 32 NCR Orderman5 User Manual V01.00 4.3 Technical details eBase Function PID Leak tightness Dimensions H / W / D mm Weight (g) Storage temperature (ambient) Operating temperature (ambient) USB port External power supply 4.4 Regulatory information eBase 5555-0201-8801 spill water proof 147x94x31 68 grams
-20 to +60 C
-10 to +50 C Yes Power supply unit 5VDC 2.5A PID Model NCR Orderman5 eBase 5555-0200-8801 5555-02XX Safety information:
The unit was designed to be used with the NCR Orderman Power Adapter 5V 2.5A. NCR Orderman5 User Instructions:
Read the user instructions before using the unit. To download the user manual visit our website:
www.orderman.com/downloads Safety and handling:
See the "Safety information" in the user manual before using the unit. Regulatory information:
Regulatory information, certification and certification mark are available under the "Regulatory information" section. Important:
This device complies with EMC directives and was tested with compatible peripheral equipment and shielded cables for the connection to system components. Make absolutely sure that you only use shielded cable for the connection between system components, in order to avoid any possible inference with radios, TVs or other electronic equipment. Orderman GmbH (Part of NCR Corporation) 33 NCR Orderman5 User Manual V01.00 eBase EU declaration of conformity:
Orderman GmbH hereby declares that this device complies with the basic requirements and the other relevant provisions of the directive 2006/95/EC. A copy of the EU declaration of conformity is available at:
www.orderman.com/downloads Orderman GmbH (Part of NCR Corporation) 34 NCR Orderman5 User Manual V01.00 5 Dual Charger Dual Charger 5.1 Overview Fig. 20: Dual Charger Charging slot 1 Charging slot 2 Charging contacts LED status display Jack for power supply Selector switch for operating mode Orderman GmbH (Part of NCR Corporation) 35 NCR Orderman5 User Manual V01.00 5.2 Commissioning of Dual Charger Dual Charger The Dual Charger is used to charge up to two batteries simultaneously. Two operating modes are available with the Dual Charger. 1. Charging Mode: Standard charging to charge the batteries as quickly as possible. 2. Maintenance Mode: Use this mode, if you plan to leave the handhelds in the Dual Charger for a longer period (several days to weeks) before use, particularly to protect the batteries. The switch for the operating modes is located on the base of the Dual Charger's housing. The two LEDs display the unit's mode during the boot process. 5.2.1 Charging Mode In charging mode, the LED for the respective charging slot displays the following information:
LED Meaning Flashes green The battery is recharging, the slower the LED flashes, the higher the charge level. Steady green The battery is fully charged. Alternates green/orange Error reading battery status, but battery is charging
(error). Red The battery is not charging (error). Fig. 21: Status LEDs for boot process in charging mode Orderman GmbH (Part of NCR Corporation) 36 NCR Orderman5 User Manual V01.00 5.2.2 Maintenance Mode Dual Charger LED Meaning Flashes green The battery is recharging, the slower the LED flashes, the higher the charge level. Alternates green/orange Error reading battery status, but battery is charging (error). Red The battery is not charging (error). Note: In maintenance mode, there is no "Battery fully charged" notification. Fig. 22: Status LEDs for boot process in maintenance mode 5.3 Technical details Function PID Leak tightness Dimensions H / W / D mm Weight (g) Storage temperature (ambient) Operating temperature (ambient) External power supply Charging status display Charging mode switch DualCharger
???
spill water proof 98x95x64 180 grams
-20 to +60 C
-10 to +50 C Power supply unit 5VDC 2.5A RGB LED per charging slot Charging mode/ Maintenance mode Charging time for battery pack in Dual Charger Approx. 2 hours Orderman GmbH (Part of NCR Corporation) 37 NCR Orderman5 User Manual V01.00 5.4 Regulatory information Dual Charger PID Model Safety information:
NCR Orderman5 Dual Charger 5555-0300-8801 5555-03XX The unit was designed to be used with the NCR Orderman Power Adapter 5V 2.5A. The unit was designed to be used with the NCR Orderman5 battery pack PID: 5555-0501-8801. Only this type of battery may be used. There is a danger of explosion, if the battery is replaced by an incorrect battery type. NCR Orderman5 User Instructions:
Read the user instructions before using the unit. To download the user manual visit our website:
www.orderman.com/downloads Safety and handling:
See the "Safety information" in the user manual before using the unit. Regulatory information:
Regulatory information, certification and certification mark are available under the "Regulatory information" section. Important:
This device complies with EMC directives and was tested with compatible peripheral equipment and shielded cables for the connection to system components. Make absolutely sure that you only use shielded cable for the connection between system components, in order to avoid any possible inference with radios, TVs or other electronic equipment. EU declaration of conformity:
Orderman GmbH hereby declares that this device complies with the basic requirements and the other relevant provisions of the directive 2006/95/EC. A copy of the EU declaration of conformity is available at:
www.orderman.com/downloads Orderman GmbH (Part of NCR Corporation) 38 NCR Orderman5 User Manual V01.00 6 Orderman Stylus Orderman Stylus 6.1 Description Orderman GmbH (Part of NCR Corporation) 39 NCR Orderman5 User Manual V01.00 7 Orderman StylusII Orderman StylusII 7.1 Description Orderman GmbH (Part of NCR Corporation) 40 NCR Orderman5 User Manual V01.00 8 Orderman5 Pouch Orderman5 Pouch The Orderman Pouch protects the handheld and provides fast and safe access. If the handheld is placed in the pouch with the safety cord point up (as shown in the figure), the handheld switches automatically to stand-by mode. Fig. 23: Orderman5 Pouch Orderman GmbH (Part of NCR Corporation) 41 NCR Orderman5 User Manual V01.00 9 Orderman5 Safety Cord Orderman5 Safety Cord The safety cord is attached to the underside of the handheld. Proceed as shown in the figure below steps:
Fig. 24: Safety Cord Handheld Safety Cord Leadership Pull the safety cord in the guide provided by the handheld until it clicks. You can push the safety cord from both sides into the guide. By applying lateral pressure, the safety cord can be moved in the guide and separated from the handheld. Tip: Use the safety cord to protect the handheld against being dropped. Orderman GmbH (Part of NCR Corporation) 42 NCR Orderman5 User Manual V01.00 10 Accessories 10.1 eBase power supply unit Accessories Orderman GmbH (Part of NCR Corporation) 43 NCR Orderman5 User Manual V01.00 11 Cleaning instructions Cleaning instructions Note: Never open the housing of the Orderman handheld. Opening the housing renders the warranty claim null and void. Read the following care tips and you'll enjoy your Orderman unit for many years:
Clean the contacts before placing a unit in the charging station. Damp contacts can corrode the charging contacts over time. Use a dry and clean cloth or cotton swab to wipe clean the contacts. Periodically clean the contacts of the dirty contacts of the rechargeable batteries with a dry, clean cloth. Wipe the touchscreen display with a damp, soft cloth. Do not use abrasive agents or cloths with a rough surface. Cleaning the power socket: Never clean the power socket with compressed air or pointed objects! It is sufficient to blow lightly into the socket on occasion. Cleaning the network socket: Never clean the network socket with compressed air or pointed objects! It is sufficient to blow lightly into the socket on occasion. Note: Never use alcohol or corrosive liquids to clean the Orderman units. Orderman GmbH (Part of NCR Corporation) 44 NCR Orderman5 User Manual V01.00 12 Troubleshooting Troubleshooting Error Possible cause Possible solution Handheld does not charge Oxidized charging contacts Handheld needs to be repaired*
Dirty charging contacts Clean with a dry cloth No power supply Check the power supply to the service / multi charging station and power supply unit Battery is defective Battery needs to be replaced Battery not charging Oxidized charging contacts
(In the fast-charging slot) Handheld needs to be repaired*
Dirty charging contacts Clean with a dry cloth No power supply Check the power supply to the service / multi charging station and power supply unit Battery lock dirty Clean the lock Battery lock is defective Spring contacts are defective Handheld needs to be repaired*
Handheld needs to be repaired*
Battery is defective Battery needs to be replaced Handheld does not start Batteries are empty Charge the battery Battery is not inserted correctly Insert the battery correctly Battery is defective Replace battery Handheld defective POS application does not start No connection to the host system Process (application) hangs up Handheld needs to be repaired*
Check network connection Shut down and restart your handheld Automatic backlight too dark/light Dirty lens on the ambient light sensor Clean the display with a soft cloth.
*The handheld may only be repaired by trained service technicians. Orderman GmbH (Part of NCR Corporation) 45 NCR Orderman5 User Manual V01.00 Troubleshooting Error Possible cause Possible solution Cannot connect to Orderman Secure Radio No network connection from radio base station to host system Check network cable and power supply to the radio base station Range exceeded Radio interference (other Orderman Secure Radio network) Change position of the radio base station accordingly Change radio channel Network configuration was changed Check/change network configuration
*The handheld may only be repaired by trained service technicians. Orderman GmbH (Part of NCR Corporation) 46 NCR Orderman5 User Manual V01.00 13 Index Index Battery is defective 45 Battery lock 13, 45 Belt printer 19, 20, 21 Bluetooth 12 Bluetooth interface 9 Capacitive touch pen 9 Care tips 44 Certifications 5 Charging status LED 16, 31, 35 Disposal guidelines 9 Labeling 5 Lithium ion battery 9 Manufacturer information 5 Network status LED 31, 35 NFC 12 On/Off button 14 Orderman contractual partners 5 Orderman partner 2 Orderman radio network 12 Orderman Secure Radio
(OSR) 10 Power LED 31, 35 Product name 5 Radio base station 46 Serial number 5, 6 Standards 5 Status LED 11 Torch (Flashlight function) 12 Touchscreen display 10 Warranty claims 5 Orderman GmbH (Part of NCR Corporation) 47 NCR Orderman5 User Manual V01.00 14 Glossary Glossary A Battery pack A battery pack is the battery together with the integrated electronics. B Bluetooth Transfer of data between devices over short distances via radio technology (IEEE 802.15.1) F Firmware As firmware refers to the operating software (Operating System) of the electronic devices. Secure Radio Base Station (OMB3/4) The Orderman Secure Radio Base Station allows users to connect Orderman devices to the host system and an extension of the radio range. H Handheld A handheld in this manual refers to all the versions of Orderman handhelds. L LED (Light-Emitting Diode) LEDs convert electrical energy into very energy-efficient light. LEDs have a very long service life. Log file A log file (also known as event log file) includes the automatically logged protocol of all or any actions of processes on a computer system. Orderman GmbH (Part of NCR Corporation) 48 NCR Orderman5 User Manual V01.00 Glossary N NFC NFC (Near Field Communication) is an international broadcast standard for contactless exchange of data via radio technology over a distance of a few centimeters and a data transmission rate of max. 424 kbit/s. O Orderman Secure Radio The Orderman Secure Radio uses the 433/915 MHz bandwidth. The ability to penetrate solid objects, the large range, the minimal power consumption, the interference resistant and hacker-proof design are considerably better than other radio networks. OMB3 Radio Base Station 3 OMB4 Radio Base Station 4 T Touchscreen display The touchscreen display allows a unit to be operated directly by touching the display (with a finger or a touch pen). Orderman GmbH (Part of NCR Corporation) 49 NCR Orderman5 User Manual V01.00 CONTACT Glossary Orderman GmbH (Part of NCR Corporation) 50
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frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2018-03-27 | 902.4 ~ 927.525 | DXX - Part 15 Low Power Communication Device Transmitter | Original Equipment |
2 | 2412 ~ 2462 | DTS - Digital Transmission System | ||
3 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX | ||
4 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 4 | Effective |
2018-03-27
|
||||
1 2 3 4 | Applicant's complete, legal business name |
NCR Corporation, RSD - Atlanta
|
||||
1 2 3 4 | FCC Registration Number (FRN) |
0019588359
|
||||
1 2 3 4 | Physical Address |
NCR Corporation 864 Spring St NW
|
||||
1 2 3 4 |
NCR Corporation
|
|||||
1 2 3 4 |
Atlanta, GA
|
|||||
1 2 3 4 |
United States
|
|||||
app s | TCB Information | |||||
1 2 3 4 | TCB Application Email Address |
t******@siemic.com
|
||||
1 2 3 4 | TCB Scope |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
||||
1 2 3 4 |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
|||||
app s | FCC ID | |||||
1 2 3 4 | Grantee Code |
JEH
|
||||
1 2 3 4 | Equipment Product Code |
5555-01XX
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 4 | Name |
A******** R******
|
||||
1 2 3 4 | Title |
Engineer - EMC Certification
|
||||
1 2 3 4 | Telephone Number |
77049********
|
||||
1 2 3 4 | Fax Number |
40447********
|
||||
1 2 3 4 |
a******@ncr.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 4 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 4 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 4 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 09/23/2018 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 4 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 4 | Equipment Class | DXX - Part 15 Low Power Communication Device Transmitter | ||||
1 2 3 4 | DTS - Digital Transmission System | |||||
1 2 3 4 | NII - Unlicensed National Information Infrastructure TX | |||||
1 2 3 4 | DSS - Part 15 Spread Spectrum Transmitter | |||||
1 2 3 4 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | 5555-01XX | ||||
1 2 3 4 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 4 | Modular Equipment Type | Does not apply | ||||
1 2 3 4 | Purpose / Application is for | Original Equipment | ||||
1 2 3 4 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 4 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 4 | Grant Comments | The antenna(s) used for this transmitter must not be collocated or operating in conjunction with any other antenna or transmitter, except as evaluated in this filing. End users must be informed of the body worn requirements for satisfying RF exposure compliance | ||||
1 2 3 4 | Power listed is maximum Conducted output power. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter except as shown in this composite filing. End-users must be provided with specific operating body-worn instructions for satisfying RF exposure compliance requirements. The highest reported SAR value for Body-worn condition is 0.16 W/kg and Extremity condition is 0.63 W/kg. Device supports 20 MHz mode. | |||||
1 2 3 4 | Power listed is maximum Conducted output power. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter except as shown in this composite filing. End-users must be provided with specific operating body-worn instructions for satisfying RF exposure compliance requirements. The highest reported SAR value for Body-worn condition is 0.47 W/kg, Extremity condition is 0.45 W/kg and simultaneously transmission condition is 0.47 W/kg. Device supports 20 MHz mode. | |||||
1 2 3 4 | Power listed is maximum Conducted output power. This device and its antenna(s) must not be co-located or operating in conjunction with any other antenna or transmitter except as shown in this composite filing. End-users must be provided with specific operating body-worn instructions for satisfying RF exposure compliance requirements. The highest reported SAR value for Body-worn condition is <0.1 W/kg, Extremity condition is <0.1 W/kg, and simultaneously transmission condition is 0.47 W/kg W/kg. | |||||
1 2 3 4 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 4 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 4 | Firm Name |
Bureau Veritas CPS (H.K.) Ltd., Taoyuan Branch
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1 2 3 4 | Name |
K****** L******
|
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1 2 3 4 | Telephone Number |
+886-******** Extension:
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1 2 3 4 | Fax Number |
+886-********
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1 2 3 4 |
k******@tw.bureauveritas.com
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Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | CC | 902.3 | 905.2 | ||||||||||||||||||||||||||||||||||||
1 | 2 | 15C | CC | 902.4 | 927.525 | ||||||||||||||||||||||||||||||||||||
1 | 3 | 15C | CC | 13.56 | 13.56 | ||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC | 2402 | 2480 | 0.001 | |||||||||||||||||||||||||||||||||||
2 | 2 | 15C | CC | 2412 | 2462 | 0.093 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15E | CC | 5180 | 5240 | 0.019 | |||||||||||||||||||||||||||||||||||
3 | 2 | 15E | CC ND | 5260 | 5320 | 0.019 | |||||||||||||||||||||||||||||||||||
3 | 3 | 15E | CC ND | 5500 | 5720 | 0.02 | |||||||||||||||||||||||||||||||||||
3 | 4 | 15E | CC | 5745 | 5825 | 0.017 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
4 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0020000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
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