FCC ID: U28STREAM01 Hearing Device Accessory

Instructions for Use Introduction We would like to congratulate you on selecting one of the most user friendly and advanced hearing device accessories on the market to enhance your hearing solution for important and valuable everyday purposes. At Oticon we believe that people should live the life they want with the hear-

ing they have. The Oticon Epoq Streamer is the key to connecting your hearing instruments to the expanding world of electronic media. The Streamer allows signals from modern communication devices such as mobile phones to be streamed directly into your hearing instruments. This solution gives you the worlds smallest hands-free headset and personal headphones for many listening and communication purposes. The Streamer uses Bluetooth to connect to electronic media and will support connectivity with most Bluetooth enabled sound sources in the market. Table of Contents 1. Typical package content 2. Product overview Buttons and connectors 3. Basic use and wearing 3.1 What is a Streamer 3.2 How to wear it 3.3 How to use the Streamer 4. Streamer wireless ranges EarStream range 4.1 4.2 Bluetooth range 5. Battery life and maintenance Charging the Streamer 5.1 The Streamer is designed for premium comfort and ease of use. To get a quick understanding of the basic functions and operations, we ask you to study the Getting Started guide included in the package. 6. We furthermore advise you to carefully read these instructions and familiarise yourself with the entire content before using the Streamer. This will help you to achieve the optimal bene ts of the product for the longest time possible. Key lock Functional description 6.1 6.2 Principle Operation 6.3 Using a mobile phone 6.3.1 Preparing the Streamer and mobile phone 6.3.2 Incoming Call 6.3.3 Making a phone call 6.3.4 Phone button 6.4 6.4.1 Connecting to wired audio input Listening to Audio sources 2 3 5 6 8 8 9 11 14 14 15 16 17 20 20 22 24 25 26 27 28 30 31 6.4.2 Connecting to Bluetooth audio 6.4.3 Audio button 6.5 Volume Control 6.6 Bluetooth 6.7 Connecting to Bluetooth device 6.8 Out of range handling Bluetooth 6.9 Pairing to a Bluetooth device 6.10 Microphone 6.11 Call Waiting 6.12 Mobile phone sounds 7. Visual indicators 8. Audible indicators 9. Resetting the Streamer 10. Cleaning and maintenance 11. Trouble shooting 12. International Warranty 13. Product Approval, precautions and markings 33 34 35 37 40 40 41 43 44 45 47 50 52 53 54 59 61 1. Typical package content Streamer Neck Strap Pocket Clip This manual Getting Started guide Power supply (charger) USB charger cord Audio cable, 1 m (40 inches) Warnings Yellow Pages Make sure to identify all components and check that the package content is complete. 4 5 2. Product overview Buttons and connectors Phone Button Short press:

Accept incoming call Disconnect call Long press:

Reject incoming call Audio Button Short press: Start / stop audio Long press: Enable /

disable hearing instrument microphones Bluetooth Button Long press:

Enable / disable Bluetooth Very long press:

Start pairing mode Volume Control Short press: Volume up / down Jack connector for audio input Mini USB connector for charging the battery Battery status indicator Microphone Key lock 6 7 3. Basic use and wearing 3.1 What is a Streamer The Streamer is a body-worn device that can connect your hearing instruments wirelessly to many di erent sound and communication media and thus, ena-

bles your instruments to function as wireless headphones. If you have two hearing instruments, the sound will be directed to both ears. Through the Streamer, your hearing instruments can connect to a number of audio sources and allows you to use a mobile phone fully hands-free. listen to music and audio from the radio, computer, portable music players

(like mp3s) You can also use the Streamer as a remote control of the volume in the hearing instruments. 3.2 How to wear it To make sure that you receive the best signal through the Streamer, it must be kept inside the Body Area Network. This is the area surround-

ing the hearing instruments within a range of approx. 0,5 meter. The wireless function ena-

bling the Streamer and hearing instruments to communicate, called EarStream, operates at extremely low power levels. The Streamer can be worn and carried in various ways to satisfy your personal taste, clothing and life style. 8 9 When using the Streamer the best result is always achieved by using the neck strap. The following accessories are included:

neck strap to be used to carry and use the Streamer hands-free in a lavaliere. pocket clip to be used to attach the Streamer to a pocket / inside a pocket /

or belt while not streaming audio. Only one of the carrying devices can be attached to the Streamer at a time. The devices are clicked onto the Streamer by pressing the device onto the back of the streamer aligning the two points of attachments. Use a nger nail to lift and release the device from the Streamer again. ON OFF IMPORTANT NOTICE Please, use the neck strap carefully. Due to security reasons (to avoid strangulation) the neck strap will automatically break if it gets caught in something. Do not shorten or modify the neck strap in any way, i.e. such as tie a knob to shorten the length. If a neck strap breaks, it cannot be repaired and must be renewed. New neck straps can be purchased at your local Hearing Care Professional. If a neck strap breaks, it can not be repaired and must be renewed. Consult your Hearing Care Professional for a replacement. 3.3 How to use the Streamer 1. The best listening quality is achieved by using the neck strap, i.e. hands free around the neck. The neck strap enhances the sound quality because it has an additional antenna built-in. 2. The Streamer can be kept in a pocket when not streaming audio, however still ready to receive a phone call. 3. The Streamer can be handheld during a phone conversation by holding it close to the mouth. This ensures good quality of your speech brought to the other person. 4. When using the Streamer outside in strong wind, the sensitive microphone should be protected against wind noise, i.e. avoid the wind going directly into the microphone. 10 11 5. Like a normal phone, the Streamer microphone is sensitive to mechanical noise (handling, knocking and scratching). Make sure that the Streamer is positioned and held calmly and still during a phone conversation. 6. The microphone must be oriented directly towards your mouth while speaking within a distance from 10 to 30 cm (4 12 inches). This is ensured when using the neck strap. 7. Depending on the placement of the Streamer minor drop outs of sound can occur. If you have two hearing instruments, sound should remain in one ear even though a drop out is happening. (To prevent drop outs, the neck strap should be used). The following illustration show how the Streamer should be placed during use. Hands free Neck Strap Purpose: Mobile Phone, Music, PC, Stand-by, Remote Control etc. Hand held In your hand In the pocket Purpose: Mobile Phone Purpose: Remote Control, Stand-by 12 13 4. Streamer wireless ranges 4.1 EarStream range The Streamer has a digital wireless transmitter (EarStream) built-in that streams information to your hearing instruments. The EarStream radio is acti-

vated automatically when requested and cannot be permanently switched o . When the Streamer is streaming audio, the range to the hearing instrument is approx. 0.5 meter (20 inches). This means that the Body Area Network has an outer perimeter 0,5 meter from the ears and that the Streamer must be used inside this perimeter. The range could be reduced by metal objects and strong magnetic elds. Use of the neck strap is strongly recommended to achieve optimal EarStream performance. 4.2 Bluetooth range The Streamer has a Bluetooth transmitter built-in that can be manually turned on/o as a separate function. Bluetooth is used to communicate and send audio from your external sound and communication units, like a Bluetooth-enabled mobile phone. The wireless range from the Streamer to a mobile phone is 10 meters (33 feet) in open space. Bluetooth range is reduced by objects between the Streamer and the mobile phone. The range also depends on the quality of the antenna of the other device. Streamer to hearing instruments: 0.5 meter range When the Streamer is used for remote volume control only or just stand-by

(ready for incoming phone call) the range can expand up to 1 meter. Mobile phone distance to/from the Streamer: 10 meters range 14 15 5. Battery life and maintenance The Streamer has a built-in rechargeable battery. Always start by charging your new Streamer for 2-4 hours until fully charged. The battery life of the Streamer depends on the usage. 5.1 Charging the Streamer The best way to preserve capacity on the battery is to charge it frequently. The Streamer should be charged every night to always ensure battery life for a full day of operation. To charge the Streamer, connect the power adapter cord to the mini USB connector placed at the button of the Streamer. USE Talking in mobile phone Listening to music with Bluetooth stereo wireless connection BATTERY LIFE*

5 hours 5 hours Listening to music / audio with wired connection 6 hours Stand-by (BT on, no streaming) 70 hours Bluetooth o 2 years The table is based on a fully charged new battery.

* the maximum time your battery will run before it must be recharged. Even though the Streamer has no dedicated on/o button, turning o Bluetooth will result in a prolonged battery life. 16 17 Included in the package, you will also nd a USB cord that can be used to connect and charge the Streamer from a PC, allowing for frequent charging in the o ce. The battery status indicator ashes RED when the battery is very low. The battery low condition is also acoustically indicated by two beeps in the hear-

ing instruments. Make sure to always charge the battery when the status indicator ashes. When charging, the status indicator ashes GREEN. When the status indicator shows a xed green light, the battery is fully charged. When unplugging the fully charged Streamer from the charger, the status indicator will switch o . STATUS INDICATOR MEANING CONDITION Steady red light Low battery

~ 20 min talk time left Flashing red light Very low battery

~ 5 min talk time left Flashing green light Steady green light Battery charging Do not disconnect charger Battery fully charged Ready to go Full recharging of the battery will take approx. 5 hours. The Streamer can be charged during use as well. This will prolong the charging time. Please, check that the device you connect the Streamer to via the USB cable has been approved according to international security standards. IMPORTANT NOTICE The battery should be prevented from being drained completely. The better the battery is treated, the longer it will keep its capacity. The battery can not be replaced by the user. The Streamer cannot be opened without damaging it. 18 19 If you try to operate the Streamer while the keys are locked, the back light in the buttons will ash a few times to indicate the non-operational mode of keys in the Streamer. The key lock should not be seen or perceived as an ON / OFF function. 6. Functional description This section provides a detailed description of each function. An overview of the visual and audio indications provided by the Streamer and the hearing instruments are described in section 7 and 8. 6.1 Key lock To prevent accidental key presses, the Streamer has a key lock function. The key lock is operated by the slider on top of the Streamer marked with the padlock symbol. When the slider reveals the GREEN mark, the keys can be operated. When the slider covers the green mark, the keys are locked. The Streamer cannot be operated when the keys are locked, apart from accept-

ing a call from the mobile phone. (All keys will then be active until the call is terminated). 20 21 6.2 Principle Operation Some of the Streamer buttons have more functions depending on the listen-

ing situation and the duration of the press, i.e. how long a button is activated. Duration of button presses is de ned as:

The Streamer and a set of hearing instruments is a secure system. The hearing instrument(s) will only accept audio streaming from the Streamer to which they are linked. (Linking have been done by the Hearing Care Professional). This en-

sures that other Epoq instruments cannot intercept phone calls or audio from your Streamer. Key Press de nitions Duration Short Long Very long Less than 1 second Approx. 2 seconds More than 4 seconds Note:

Audio streaming is one-way communication from the Streamer to the hearing instruments i.e. the Streamer has no information about the state of the hearing instruments. When audio streaming is stopped, the Streamer instructs the hearing instruments to release controls and resume normal operation. If the hearing instruments for some reason during a streaming situation do no longer receive the audio information from the Streamer for a period of 5 seconds, the hearing instruments will themselves automatically return to normal operation. 22 23 6.3 Using a mobile phone The Streamer allows you to use a mobile phone in conjunction with your hearing instruments. Together, the hearing instruments and the Streamer works similar to a wireless Bluetooth headset. If you have two hearing instruments you will have the speech from your conversation in both ears for optimal intelligibility. In noisy environments it may be necessary to position the Streamer closer to your mouth. By operating the phone button, you can;

Accept an incoming phone call Short press Disconnect a phone call Short press Reject an incoming phone call Long press During a phone conversation, the volume level can be adjusted using the volume control on the Streamer. 6.3.1 Preparing the Streamer and mobile phone The Bluetooth function between the Streamer and the mobile phone must be prepared so the two devices can connect and work together. This initial con guration of the devices is referred to as pairing. If you have not paired the Streamer to your mobile phone, you should follow the pairing guidelines in section 6.9. The following operations require that a mobile phone is connected to the Streamer and the Streamer is inside the wireless working ranges of the mobile phone and the hearing instruments. Reconnection Tip Normally, two paired Bluetooth devices will nd each other when turned on. If the devices do not connect automatically or have not been set up to connect automatically, the devices must be connected manually. Always turn on the mobile phone before turning on the Bluetooth function in the Streamer. 24 25 6.3.2 Incoming Call When an incoming call is received by the Streamer, a ringing tune appears in the instruments. The incoming call is also shown on the Streamer by the ashing green rim light around the phone button. When accepting the incoming call, your hearing instruments will automati-

cally switch to a dedicated Streamer phone program. While a phone call is active, the green rim light around the phone button will switch to constant light. Note: It will take about 1 second before the link from the mobile phone to the hearing instruments is established. 6.3.3 Making a phone call Before making a phone call, make sure that the Streamer is inside the Body Area Network, e.g. by using the neck strap. To make a phone call, you must use the mobile phone keyboard just as making a normal call from the phone. The Streamer and the hearing instruments will automatically switch to headset functionality when you make a phone call. The mobile phone automatically makes a connection to the Streamer and to the hearing instruments as soon as the call is active. 26 27 6.3.4 Phone button The table shows how to use the Streamer for incoming phone calls. Short press When a connected mobile phone is ringing, a short press will answer the incoming call. An active phone call is terminated also with a short press. The Streamer can receive an incoming call while streaming other types of audio, e.g. when you are listening to music. Long press When a connected phone is ringing, a long press will reject the incoming call. No action will be applied to the hearing instruments. Some mobile phones will also support the following additional dedicated Bluetooth features:

Voice Dial If this is implemented in the connected mobile phone, the function will be activated by pressing the Streamer phone button shortly. Last Number Redial If this is implemented in the connected mobile phone, the function will be activated by a long press on the Streamer phone button. These two features cannot be activated during another phone call or when listening to music with the Streamer. Listening Tip When a phone call is started, the microphones in your hearing instruments are always switched on, allowing you to hear the acoustical sound from the surrounding environment. To focus on the phone conversation, especially in noise situations, you can switch o the hearing instrument microphones by pressing the Streamer audio button for two seconds. 28 29 6.4 Listening to Audio sources The Streamer can connect your hearing instruments to many dif-

ferent audio sources and allows you to use your hearing instru-

ments to function as wireless headphones. 6.4.1 Connecting to wired audio input When the included audio cable is connected to an audio player and the Streamer, the Streamer starts streaming after the audio button is pressed shortly. The light around the audio button turns on constant light

(see section 7) An audio source can be connected to your hearing instruments through the Streamer in two ways:

by wired input to the micro jack by a wireless Bluetooth connection From the audio button on the Streamer, you can start and stop audio streaming to the hearing instruments. Before streaming audio, you must place the Streamer inside the Body Area Network. It is recommended to use the neck strap. Audio streaming can be activated in the hearing instruments independent of which program you have selected in your hearing instruments. Use the included audio cable to connect the Streamer to the audio source. 30 31 Since the Streamer can handle multiple audio sources, the following describes how the Streamer will react to various operations:

If Bluetooth audio streaming is active when the jack is inserted and the audio button is pressed again, the Bluetooth audio is stopped and the wired audio is streamed instead (priority control). When the jack is re-

moved Bluetooth audio does NOT automatically resume, but must be activated by pressing the audio button shortly again. If a phone call is active when the jack is inserted, the call is NOT terminated. When the jack is removed during audio streaming, the Streamer stops audio streaming and the hearing instruments return to standard program. If the audio button is pressed without a jack connected, streaming will not start. 6.4.2 Connecting to a Bluetooth audio source The Bluetooth function between the Streamer and the audio source must be prepared so the two devices can connect and work together. This initial con guration of the devices is referred to as pairing. If you have not paired the Streamer to your Bluetooth audio source, you should follow the pairing guide lines in section 6.9. A Bluetooth audio source can be connected to the Streamer when:

the Bluetooth function of the Streamer is turned on the Bluetooth enabled audio source is turned on when the Streamer and audio source is inside their Bluetooth range First turn on the Bluetooth function on the Streamer before turning on the audio source. If more than one Bluetooth audio source is present e.g. two Bluetooth Stereo devices, the Streamer will connect to only one of them. If possible, this will be the last one connected. It is not possible to seamlessly switch between two Bluetooth audio sources.

(One Bluetooth device must be turned o or moved out of range from the Streamer before the second device is turned on or moved inside the range of the Streamer). 32 33 Listening Tip When audio streaming is started, the microphones in your hearing instru-

ments are always switched o , allowing you to focus on the audio being played. To also hear the acoustical sound from the environment, you can switch on the hearing instrument microphones by pressing the Streamer audio button for 2 seconds. 6.5 Volume Control The volume control allows you to remotely adjust the sound level in the hearing instruments in all listening situations to achieve a good and convenient listening result. 6.4.3 Audio button The table shows how to use the Streamer with all types of audio streaming Short press A short press starts/stops streaming of the available audio. The available audio source can be wired audio or a Blue-

tooth enabled stereo / music player. Streaming from audio sources is prioritized by the Streamer, priority control is in this order:

1. Wired audio 2. Bluetooth Stereo When no wired connection is present, the Streamer will attempt to connect to the last connected Bluetooth device. This will take a few seconds and in that time the orange light around the audio button will blink (see section 7). Note that phone calls will be received when listening to music/audio Long press Turn the microphones on/o in the hearing instruments while streaming audio. When the microphones are activated in the hearing instruments, both the streamed audio and the environment sounds can be heard. Note that this will reset the volume control to the preferred level. 34 35 The volume control is functioning as described in the table A short press adjusts the volume level up or down in the hearing instruments. If you have 2 hearing instruments, volume is adjusted in both hearing instruments at the same time. The volume can be turned up to 4 steps up and 8 steps down. Each step is indicated by a click in the hearing instruments. Two beep indicates that the preferred volume level is reached. The volume control can be used during all types of audio stream-

ing (i.e. listening to music or in phone call) but also when the Streamer is not streaming audio. During audio streaming, adjusting the volume can only be done on the Streamer. The controls on the hearing instruments are disabled. When not streaming audio, adjusting the volume can be done on both the Streamer and on the hearing instruments. the Streamer works as remote control of the volume control in addition to the volume control on the hearing instruments. 6.6 Bluetooth button Bluetooth is the wireless application that connects the Streamer to external wireless audio sources. Bluetooth is a global standard used in many electronic media. Most Bluetooth enabled devices will work together. To see whether an electronic media has a built-in Bluetooth function, you may look for the Bluetooth symbol:

Most mobile phones today have Bluetooth built-in. The Bluetooth function must always be turned on when you need or expect to use and communicate with your Bluetooth devices. 36 37 The basic operation of the Bluetooth function in described in the following table. Short press A short press will prompt the status of the Bluetooth function. If Bluetooth is on, the rim light around the button will light for a few seconds. Long press This switches the Bluetooth function on/o in the Streamer. When Bluetooth is on, the rim light around the button fades in and out (like a heart beat). Bluetooth must be active to connect with the Streamer. Very long press

(7 sec.) This activates the Bluetooth pairing mode. See section 6.9 describing the pairing sequence. Bluetooth must be turned o before the Streamer can enter the pairing mode. Pairing mode is active for 120 seconds or until the pairing is complete. Pairing can be cancelled manually with a long press on the Bluetooth button. The Streamer can be paired with up to 8 devices at the same time. When the max number is reached, the Streamer starts overwriting the oldest pairings. When not necessary for use, the Bluetooth function can be switched o to save battery power. (See section 5). 39 6.7 Connecting to Bluetooth devices Whenever the Bluetooth function in the Streamer or in the external audio source, has been turned o , the devices must nd and connect to each other again when turned on. Reconnection Tip Normally, two paired Bluetooth devices will nd each other when turned on. If the devices do not connect automatically or have not been set up to connect automatically, the devices must be connected manually. Always turn on the mobile phone before turning on the Bluetooth function in the Streamer. Refer to the manual of the mobile phone or audio source for detailed in-

struction on how the device connects and how connecting can be manually operated. 6.8 Out of range handling Bluetooth If the Streamer is brought out of the Bluetooth range of the mobile phone, the connection is momentarily lost. Normally, the devices will re-connect when they are inside the Bluetooth range again. If the Bluetooth connection is lost during a phone call, the phone will hang up

(this is standard Bluetooth headset behaviour). If the Bluetooth connection is lost to an audio / music player while streaming, the audio streaming stops and must be started again when the devices are inside their Bluetooth range again. 6.9 Pairing to a Bluetooth device Before using the Streamer with a Bluetooth mobile phone or a Bluetooth enabled audio source, the Streamer must be paired to the device. This means, a secure relationship is established between the two units, enabling them to identify each other and communicate whenever they are turned on and within range of each other. You only have to make the pairing once as the units will hereafter recognize each other. Pairing is done by putting both units (i.e. the Streamer and the device) into pairing mode. Here, the units automatically will search for and nd each other.

[The units must be kept only a few meters apart]. The following few basic steps will take you through a pairing sequence:

1. Prepare Device Make sure that the Bluetooth function is turned on in the mobile phone or the audio source. Find the menu or identify the activation required to start the pairing process. Refer to the manual of the mobile phone or audio device to be paired with for detailed instruction on how to conduct the pairing. Normally, it is referred to as nd new audio equipment and set up the device as instructed. 40 41 2. Set Streamer into pairing mode Make sure that the Bluetooth function of the Streamer is turned o . The Streamer is then put into paring mode by a very long press of 7 seconds on the Bluetooth button until it ashes. The Streamer is now in pairing mode and awaits the device, indicated by the fast blinking blue light. Mobile phone issues:

After a successful pairing sequence, a symbol should appear in the mobile phone display (e.g. a headphone), indicating that a headset is now connected to the phone and that the phone can only be used via the Streamer and hearing instruments. See also section 6.6 for further info on Streamer Bluetooth pairing mode 3. Start Pairing Activate the pairing feature on the device. The device is now searching for active Bluetooth devices in the area. When the Streamer is found by the device, the word Streamer will appear in the display of the device (if featured). Go to the word Streamer and press select or OK. 4. Enter Pin code The Streamer code is: 0000 (four zeros) Upon entering the pin code, the Streamer and the device are now paired. Depending of the external Bluetooth device, you might also have to manually activate the connection between the Streamer and the device (e.g. the mobile phone). This is normally done by selecting Connect. in the display menu. For further Epoq Streamer pairing and product support, visit www.oticon.com Di erent phones have di erent behaviour when used with a wireless Bluetooth headset - like a Streamer. If a problem occurs in the connection between your mobile phone and the Streamer, you should generally consult your mobile phone manual for detailed trouble shooting. 6.10 Microphone The microphone in the Streamer is active only during a phone call. In all other situations the microphone is turned o . When using the Streamer for phone communication, the microphone must be placed 10 40 cm from the mouth in order to ensure good sound quality to the person at the other end of the line. 42 43 6.11 Call waiting The Streamer supports call waiting by sending noti cation to the hearing instruments if a second call is incoming during an active call. The audible noti cation is added to the phone conversation by the telecom provider. To switch to the second call, the mobile phone must be operated. Refer to the instructions of the mobile phone. 6.12 Mobile phone sounds Some mobile phones will try to send their ringing tones, key-press beeps, keyboard locked beep, etc. to any connected headset over the Bluetooth con-

nection.

(In mobile phone manuals, this is normally referred to as In-band-ringing). The Streamer does not support in-band ringing, and will not receive dedicated ringing tunes from mobile phones. The Streamer ringing tune is always played by the hearing instruments and is xed. NOTE, if the mobile phone is con gured to stream keyboard beeps over the Bluetooth connection, the mobile phone will, when operated, interrupt any ongoing audio streaming and will force the hearing instruments to switch program. 44 45 Mobile phone Tip It is strongly recommended to disable the key-press beeps, lock/un-lock beeps etc. on your mobile phone. This will prevent unintended program shifts in your hearing instruments when operating the mobile phone while con nected by Bluetooth to the Streamer. 7. Visual indicators Light Phone Blinking description Blinking GREEN light State description Prerequisites Phone ringing Streamer is paired and connected to mobile phone Streamer is paired and connected to mobile phone Constant GREEN light Active phone call No light No active calls 46 47 Audio Constant ORANGE light Streaming is on No light Streaming is o Slow ash ORANGE light

(fade) until audio is re-activated Streaming is pending Connection is established to Bluetooth or wired connection is present Audio connected from wired music player or Bluetooth audio dongle Bluetooth Slow fading BLUE light

(every 4th second) Bluetooth is turned on Fast BLUE blinking No light Pairing Bluetooth is turned o Pairing is activated Battery low Constant RED light Blinking RED light Battery low

~ 20 minutes left Battery very low

~ 5 minutes left Battery charging Blinking GREEN light Battery charging Constant GREEN light Battery fully charged USB cable con-

nected to power source USB cable con-

nected to power source Backlight Constant light for 10 seconds 5 short blinks in 1 second A button pressed Key lock OFF A button pressed Key lock ON 48 49 8. Audible indicators This section describes the hearing instrument sounds that the Streamer can initiate. The sounds provide feedback about button pressed and functions activated from the Streamer. The sounds also provide information about the mobile phone functions e.g. incoming call. All sounds are played by the hearing instruments in any given active program, so the ringing tune can e.g. be played when listening to audio streaming. Event Audio indication in hearing instruments Phone ringing (incoming call) Ringing tune START audio streaming STOP audio streaming Call waiting Volume change Program change beep shifting to rel-

evant streaming program in hearing instrument Program change beep shifting back to the standard program in hearing instrument Two short beeps (standard call wait-

ing beeps added by phone company) Click 50 Volume at preferred level Battery low Battery very low Two beeps

(can be disabled by your Hearing Care Professional) Two short beeps to give rst battery warning from Streamer. Two short beeps to give nal battery warning from Streamer. 51 9. Resetting the Streamer If, for some reason, the Streamer halts in a non-functional mode, it can be reset. To reset the Streamer, press the Phone button for 10 seconds. 10. Cleaning and maintenance The Streamer is a sealed product that requires only a minimum of maintenance. Any dirt, moisture or grease should be cleaned o by using a dry or damp cloth. It is recommended to clean on a regular basis. All rim lights will ash shortly to indicate that a reset has been made. Note that all pairings to external Bluetooth devices stored in the Streamer will still remain!

The microphone opening and the connectors for audio input and charging must be kept free of dirt or debris. The dedicated cleaning brush following your hearing instruments can be used to clean these areas. If, for some reason, you need to clear all stored pairings in the Streamer, this can be done by pressing the Bluetooth button and the Volume up button at the same time for more than 10 seconds. The Streamer and the neck strap must never be washed or immersed into water or other liquids. Make sure not to drop the Streamer onto hard surfaces. The Streamer cannot be opened without damaging it. If problems occur which cannot be solved by following the guidelines in the trouble shooting section, you should consult your local Hearing Care Profes-

sional. Avoid heat, humidity and Chemicals Your Streamer must never be exposed to extreme heat e.g. left inside a parked car in the sun. It must never be exposed to a lot of moisture e.g. stream baths, showers or heavy rain. Nor must it be dried in micro wave ovens or other ovens. The Streamer must not be exposed to or cleaned with cleaning chemicals or alcohols. 52 53 11. Trouble shooting Phone Problem Solution Pairing Problem Solution My Streamer will not enter Bluetooth pair-

ing mode Streamers key lock is activated Deactivate the key lock located on top of the Streamer. When the key lock slider reveals a GREEN label, the keys can be operated Streamer is out of power Re(charge) the battery Bluetooth was on when you tried to put your Streamer in pairing mode The Streamer can no longer be found by the external Bluetooth device that it was pre-

viously paired to The device might be overwrit-

ten (lost) in the Streamer if more than 7 new Bluetooth devices are paired to the Streamer subsequent to the one lost. Bluetooth must be o for the Streamer to enter pairing mode. If the Bluetooth fades in and out, it is on and you will need to turn it o by pressing the Bluetooth but-

ton for about 2 to 3 seconds. Now repeat the pairing process Re-make the pairing between the Streamer and the external device. The phone button does not blink when the phone is ringing and there is no ringing in-

dication in the Hearing Instruments Bluetooth is o in the phone and/

or in the Streamer Your phone and your Streamer are disconnected from each other The Streamer is not paired to the mobile phone Ensure Bluetooth is on in the phone please reference your phones user guide. Ensure Bluetooth is on in the Streamer. If the Bluetooth does not fade in and out, it is o . Press the Bluetooth button for 2 to 3 seconds to turn Bluetooth on Reconnection can be accom-

plished in three ways:

1) Turn Streamers Bluetooth o , then on.( Bluetooth is turned o /on with a 2 to 3 second press on the Bluetooth button) 2) Turn o : a) your phone and b) the Streamers Bluetooth. Reconnection is now accom-

plished by turning on rst your phone and then your Streamers Bluetooth 3) From the phones Bluetooth menu select the Streamer as the active device Follow the pairing process de-

scribed in section 6.9. 54 55 Streamer is out of power Recharge the battery The Bluetooth connection between the Streamer and your phone is unsteady Oticon cannot guarantee compat-

ibility with every Bluetooth product on the market. If both products are Bluetooth Quali-

ed, the likelihood that they will interoperate is good, but some incompatibilities may still exist The phone button is blinking when the phone is ringing but I hear no ring indication in the Hearing Instru-

ments The audio in the Hearing Instruments drops out The other party has di culties hearing me on the phone Streamer is out of EarStream range Make sure the Streamer is kept within 50 cm (20 inches) of the Hearing Instruments. Holding the Streamer horizontal helps range. For optimum performance use the neck strap Streamer is out of Bluetooth range Make sure the Streamer is kept within 10 meter (30 feet) of the phone. This range is reduced signi cantly indoors with lots of obstacles (walls, furniture) and it is also phone dependente Talk straight into the microphone. Be careful not to let the Streamer rub against clothes or other material during calls The Streamers microphone does not pick up your voice clearly I have di culties hearing the other part on the phone in noisy environments Environmental sounds disturb speech understanding The phone call does not go through when the phone button is pressed I hear multiple beeps in my Hearing Instru-

ments while operating my phone You may be pressing the phone button too long when you are answering a call. The call will be rejected The key sound feature may be on in your phone Turn the Hearing Instruments microphones o by pressing the audio button for 2 to 3 seconds. You will hear the program change beep and after 1 second the mi-

crophones in both Hearing Instru-

ments will be o . Be careful not to turn o the Hearing Instruments microphones in tra c!

To accept a call make a short press (less than 0.8 seconds) Deactivate key sounds on your phone Wired audio Problem Solution No audio in the Hear-

ing Instruments Audio source needs to be turned on Volume is too low/high Volume needs to be adjusted on the audio source If the Streamer is connected to e.g. a PC, make sure that the volume is turned up on the PC Adjust volume on the audio source e.g. a PC to a level that suits you when using the Streamer 56 57 Charging Problem Solution Streamer does not work even while charging The battery of the Streamer is drained completely The Streamer needs to charge for approximately 20 minutes before it can operate. For optimal battery life avoid draining the battery completely Volume Problem Solution Keyboard is locked to prevent accidental button activation Deactivate the key lock located on top of the Streamer. When the key lock slider reveals a GREEN label, the keys can be operated The volume changes to default level when changing program This is by design When I press a but-

ton the Streamer is blinking and nothing happens I can receive phone calls but I cannot adjust the volume When I turn the microphones o by doing a long press on the audio button the volume changes 12. International Warranty The Streamer is covered by a limited warranty issued by the manufacturer for a period of 12 months from the day of the original purchase. Please notice that extended warranties may apply in your country. Please contact your local Hearing Care Professional for more information. What is covered by this warranty?

Any electrical component, because of workmanship, manufacturing or design defects, fails to function properly under normal use during life of this warranty will be replaced or repaired at no charge for parts or labour when returned to the point of purchase. If it is determined that repair is not feasible, the entire unit may be replaced with an equivalent unit upon mutual agreement of the Hearing Care Profes-

sional and the customer. What is not covered by this warranty?

Problems arising from improper handling or care, excessive use, accidents, repairs made by an unauthorized party, exposure to corrosive conditions or damage due to foreign objects entering the device are NOT covered by the limited warranty and may void it. The above warranty does not a ect any legal rights that you might have under applicable national legislation governing sale of consumer products. Your Hearing Care Professional may have issued a warranty that goes beyond the clauses of this limited warranty. Please consult your Hearing Care Professional for further information. 58 59 Oticon Warranty Certi cate Name of Owner:

Dispenser:

Dispenser Address:

Dispenser Phone:

Purchase date:

Warranty period:

Serial no.:. 13. Product Approval, precautions and markings Beside the Bluetooth transmitter, the Streamer contains a radio transmitter using short range magnetic induction technology working at 3.84 MHz. The magnetic eld strength of the transmitter is < -15 dBA/m @ 10m The emission power from the Streamer is below international emission limits for Human Exposure. For comparison, the radiation of the Streamer is less than unintended electromagnetic radiation from for example hair dryers, electric shavers etc. The Streamer complies with international standards concerning Electromagnetic Compatibility. Due to the limited size available on the device many of the relevant approval markings are found in this document. Month:

This instrument is certi ed under:

ID: U28STREAM01 IC: 1350B-STREAM01 The device complies with Part 15 of the FCC rules and RSS-210 if Industry Canada. Operation is subject to the following two conditions:

this device may not cause harmful interference this device must accept any interference received, including interference that may cause undesired operation. 60 61 Changes or modi cations made to the equipment not expressly approved by Oticon may void the FCCs authorization to operate the equipment. NOTE:

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accord-

ance with the instructions, may cause harmful interference to radio commu-

nications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit di erent from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Hereby, Oticon declares that this Streamer is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC Declaration of conformity is available at:

Oticon A/S Kongebakken 9 DK-2765 Smrum Denmark www.oticon.com Waste from electronic equipment must be handled according to local regulations. N1175 R 202NYLJMS0624458 ID NO: xxxxxx 62 63 Warnings The Streamer is not a toy and therefore should be kept out of the reach of children and anyone else who might swallow parts or otherwise cause injury to themselves. Special attention should be paid to the smaller components in order to prevent children from swallowing them and choking. If a part is swallowed, see a doctor immediately. The safety of the use of Streamer with auxiliary input cable is determined by external signal source. When the input cable is connected to mains-operated equipment, this equipment must comply with IEC-60065, IEC-60601 or equiva-

lent safety standards. The safety of recharging batteries with the USB connector only is determined by the external equipment. When the USB connector is connected to mains-

operated equipment, this equipment should be UL approved or comply with equivalent safety requirements. Never exposure the Streamer to great heat by putting it in the oven, micro wave oven or burning it. There is a risk that it will explode and cause serious injury. The Streamer is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, the Streamer might cause interference with other medical devices such as de brillators and pacemakers. Please, contact the manufacturer of your implantable device for information about the risk of disturbance. Interference can also be caused by power line disturbances, airport metal detectors, electromagnetic elds from other medical devices, radio signals and electrostatic discharges. Use in cars:

Using the Streamer with a mobile phone while driving can distract you. If driving conditions demand it, pull of the road and park before making or answering calls. Use on aircrafts:

The Streamer should not be used onboard aircrafts unless speci cally permitted by the ight personnel. Use of the neck strap:

If by accident the neck strap should get caught in something while wearing it, the neck strap is constructed to break automatically. Therefore, never try to shorten or modify the neck strap in an unauthorized way. The neck strap should not be used for children who weights less than 11 kg. 64 65 7 0

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