FCC ID: U28STREAM02 Link device to wireless hearing aids

INSTRUCTIONS FOR USE STREAMER 1.4 Introduction We would like to congratulate you on selecting the oticon Streamer. The Oticon Streamer is the key to connecting your hearing instruments to the expanding world of electronic media. The Streamer allows Audio Sound from modern communication devices such as cell phones to be streamed directly into your hearing instruments. The Streamer uses Bluetooth to connect to electronic media and will support connectivity with most Bluetooth-enabled sound sources in the market. To get a quick understanding of the basic functions and operations, We ask you to study the Getting Started guide included in the package. We furthermore advise you to care-

fully read these instructions and familiarize yourself with the entire contents before using Streamer. This will help you to achieve the optimal benefits of the product for the longest time possible. Table of Contents 1. 2. Package contents Product overview Basic use and wearing 3. 3.1 What is a Streamer?

3.2 How to wear it 3.3 Protective skin 3.4 How to achieve the best experience Streamer wireless ranges 4. 4.1 EarStream range 4.2 Connect range Battery life and maintenance 5. 5.1 Charging Streamer 3 6 8 10 10 11 13 14 16 16 17 18 19 Functional description 6. 6.1 Key lock 6.2 General operation 6.3 Using a cell phone 6.3.1 Preparing Streamer and cell phone 6.3.2 Incoming call 6.3.3 Making a phone call 6.3.4 Phone button 6.3.5 Microphone 6.3.6 Call waiting 6.3.7 Cell phone sounds 6.4 Listening to audio sources 6.4.1 Connecting to wired audio input 6.4.2 Connecting to wireless audio source 6.4.3 Audio button 6.5 Up-Down button 6.5.1 Volume control 6.5.2 Programme shift 6.6 Connect button 6.7 Connecting to Bluetooth device 4 22 22 24 26 27 28 29 30 31 32 33 35 36 37 39 41 41 43 44 47 6.8 Out of Connect range handling 6.9 Pairing to a Bluetooth device 6.9.1 Clearing stored pairings 7. Visual indicators 8. Audible indicators 9. Resetting Streamer 10. Cleaning and maintenance 11. Trouble shooting 12. 13. Product approval, precautions and markings Warnings International Warranty 5 47 48 50 51 54 56 57 58 66 69 Yellow Pages 1. Package contents Streamer Protective skin

(cover) USB charger cord Neck strap x 2

(1 short + 1 long) Dedicated power supply

(charger) Audio cable, 1 m (40 inches) 6 This manual Charger cradle Optional Getting Started guide Pocket clip 7 2. Product overview Buttons and connectors A. Phone button Short press:

Accept incoming calls Hook off for outgoing calls Disconnect calls Activate Voice Dial*

Long press:

Reject call*

Last number re-dial*

B. Audio button Short press:

Start/Stop TV, music A B D C E C. Up-Down button Short press:

Volume control Long press:

Program change D. Connect button Short press:

Connect on Long press:

Connect off Very long press:

Start pairing mode E. Battery status indicator

* Only with Bluetooth cell phones 8 Jack connector for audio input Mini USB connector for charging the battery Microphone Key lock Operate Locked 9 3. Basic use and wearing 3.1 What is a Streamer?

Streamer is a body-worn device that can connect your hearing instruments wirelessly to many different sound and communication media, thus enabling your instruments to func-

tion as wireless headphones. If you have two hearing instruments, the sound will be streamed to both ears. Through Streamer, your hearing instruments can connect to a number of ConnectLine devices and other audio sources which allows you to use the home phone hands-free use a cell phone hands-free listen to TV sound listen to music and audio from portable music players, etc. Streamer also works as a remote control for the hearing instruments. 10 3.2 How to wear it To make sure that you receive the best signal through Streamer, it must be kept inside the Body Area Network. This is the area sur-

rounding the hearing instruments within a range of approx. 0.5 me-

tres. The wireless function enabling Streamer and hearing instru-

ments to communicate, called EarStream, operates at extremely low power levels. When using Streamer the best result is always achieved by using the neck strap. Fig: Body Area Network definition ON OFF 11 IMPORTANT NOTICE Please use the neck strap carefully. Due to security reasons (to avoid strangulation) the neck strap will automatically break if it gets caught in something. Do not shorten or modify the neck strap in any way, i.e. such as tie a knot to shorten the length. If a neck strap breaks, it cannot be repaired and must be replaced. Consult your Hearing Care Professional for a replacement. 3.3 Protective skin The included skin is a silicone cover, which can be used to protect Streamer against scratches and moisture and in general prolonging its fresh appearance. 1 2 3 4 12 3.4 How to achieve the best experience 1. The best listening quality is achieved by using the neck strap, i.e. hands-free around the neck. The neck strap enhances the sound quality because it has an additional antenna built-in. 2. Streamer can be kept in a pocket when not streaming audio, however still ready to receive a phone call. 3. Streamer can be handheld during a phone conversation by holding it close to the mouth. This ensures good quality of your speech brought to the remote party. 4. When using Streamer outside in strong wind, the sensitive microphone should be pro-

tected against wind noise, i.e. avoid the wind going directly into the microphone. 5. Like a normal phone, Streamer microphone is sensitive to mechanical noise (handling, knocking and scratching). Make sure that Streamer is positioned and held still during a phone conversation. 13 6. The microphone must be oriented directly towards your mouth while speaking within a distance from 10 to 30 cm (4 12 inches). This is ensured when using the neck strap. 7. Depending on the placement of Streamer, minor dropouts of sound can occur. If you have two hearing instruments, sound should remain in one ear even though a dropout is happening. (To prevent dropouts the neck strap should be used.) The following illustrations show how Streamer should be placed during use. 14 Hands-free Neck strap Purpose: landline phone, mobile phone, TV, music, remote control, stand-by Handheld In your hand Purpose: landline phone, mobile phone, remote control Purpose: Remote control, incoming call notification, and stand-by In your pocket

(pocket clip) 15 4. Streamer wireless ranges 4.1 EarStream range Streamer has a digital wireless transmitter (EarStream) built-in that streams informa-

tion to your hearing instruments. The EarStream radio is activated automatically when requested and cannot be permanently switched off. When Streamer is streaming audio, the range to the hearing instrument is approx. 0.5 meters (20 inches). This means that the Body Area Network has an outer perimeter 0.5 meters from the ears and that Streamer must be used inside this perimeter. The range could be reduced by metal objects and strong magnetic fields. Use of the neck strap is strongly recommended to achieve optimal EarStream performance. Streamer to hearing instruments: 0.5 meter range. When Streamer is used for remote volume control only or just stand-by (ready for incoming phone call) the range is up to 1 meter. 16 4.2 Connect range Streamer connects to the ConnectLine devices and other wireless sound sources by means of Bluetooth. When the Connect function is turned on, Streamer establishes a con-

nection to ConnectLine devices accessible within 10 meters (30 feet) range. The wireless range from Streamer to a Bluetooth enabled cell phone is also 10 meters. The Connect range is reduced by objects between Streamer and the connected sound sources. The range may also be reduced by wireless equipment or networks in the envi-

ronment and also depends on the quality of the antenna in the cell phone. Cell phone distance to/from Streamer:

10 meters range. 17 5. Battery life and maintenance Streamer has a built-in rechargeable battery. Always start by charging your new Streamer for 2-4 hours until fully charged. This is shown by fixed green light in the battery indicator. The battery life of Streamer depends on the usage. USE Talking on the phone Listening wirelessly to TV or music Listening to music /

audio on wired input Stand-by with Connect on Connect off

* The maximum time your battery will run before it must be recharged. BATTERY LIFE*

5 hours 5 hours 6 hours 48 hours 1 year The table is based on a fully charged new battery. Even though Streamer has no dedicated on/off button, turning off Connect function will result in a prolonged battery life. 18 5.1 Charging Streamer The best way to preserve capacity on the battery is to charge it frequently. Streamer should be charged every night to always ensure battery life for a full day of operation. To charge Streamer, connect the power adapter cord to the mini USB connector placed at the bottom of Streamer. (A) Alternatively connect the power cord to the mini USB connector placed on the back of the charger cradle and then place Streamer into the cradle. (B) Press Streamer gently down until the Streamer is fully inserted into the cradle. (C)

(A)

(B) Charger cradle

(Optional) 19

(C) Included in the package, you will also find a USB cord that can be used to connect and charge Streamer from a PC, allowing for frequent charging in the office. The battery status indicator flashes RED when the battery is very low. The battery low condition is also acoustically indicated by two beeps in the hearing instruments. Always charge the battery when the status indicator starts to flash red. When charging, the status indicator flashes GREEN. When fully charged the status indicator shows a fixed green light. When unplugging the fully charged Streamer from the charger, the status indicator will switch off. 20 STATUS INDICATOR Steady red light Flashing red light Flashing green light Steady green light MEANING Low battery Very low battery Battery charging Battery fully charged CONDITION

~ 20 min talk time left

~ 5 min talk time left Do not disconnect charger Ready to go Full recharging of the battery will take approx. 5 hours. Streamer can be charged during use as well. This will prolong the charging time. Please check that the device you con-

nect Streamer to via the USB cable has been approved according to international security standards. IMPORTANT NOTICE The battery should not be drained completely. Keeping the battery fully charged will pro-

long capacity of the battery. The battery cannot be replaced by the user. Streamer cannot be opened without damaging it. 21 6. Functional description This section provides a detailed description of each function. An overview of the visual and audio indications provided by Streamer and the hearing instruments are described in sections 7 and 8 6.1 Key lock To prevent accidental key presses, Streamer has a key lock function. The key lock is operated by the slider on top of Streamer marked with the padlock symbol. When the slider reveals the GREEN mark, the keys can be operated. When the slider covers the green mark, the keys are locked. Operate Locked 22 Streamer cannot be operated when the keys are locked, apart from accepting a call from the cell phone. (All keys will then be active until the call is terminated.) If you try to operate Streamer while the keys are locked, the back light in the buttons will flash a few times to indicate the non-operational mode of keys in Streamer. The key lock is not an On/Off function. 23 6.2 General operation Some of Streamer buttons have more functions depending on the listening situation and Some of Streamer buttons have more functions depending on the listening situation and the duration of the press, i.e. how long a button is activated. Duration of button presses is defined as:

Key Press definitions Short Long Very long Duration Less than 1 second Approx. 2 seconds More than 5 seconds 24 Streamer and a set of hearing instruments is a secure system. The hearing instrument(s) will only accept audio streaming from Streamer to which they are linked. (Linking has been done by your Hearing Care Professional.) This ensures that other hearing instru-

ments cannot intercept phone calls or audio from your Streamer. 25 6.3 Using a cell phone Streamer allows you to use a cell phone in conjunction with your hearing instruments. Together, the hearing instruments and Streamer work similar to a wireless Bluetooth headset. Streamer supports two phones at the same time. This allows you to use Streamer seam-

lessly for two Bluetooth enabled cell phones or both a cell phone and a home phone

(requires the ConnectLine Phone adapter). If you have two hearing instruments you will have the speech from your conversation in both ears for optimal intelligibility. In noisy environments it may be necessary to position Streamer closer to your mouth. 26 6.3.1 Preparing Streamer and cell phone The Bluetooth function between Streamer and the cell phone must be prepared so the two devices can connect and work together. This initial configuration of the devices is re-

ferred to as pairing. If you have not paired Streamer to your cell phone, you should follow the pairing guidelines in section 6.9. The following operations require that a cell phone is connected to Streamer and Streamer is inside the wireless working ranges of the cell phone and the hearing instruments. 27 6.3.2 Incoming call When an incoming call is received by Streamer, a ringing tune appears in the instruments. The incoming call is also shown on Streamer by the flashing green rim light around the Phone button. When accepting the incoming call, your hearing instruments will automatically switch to a dedicated Streamer phone program. While a phone call is active, the green rim light around the Phone button will switch to constant light. If two phones (home phone or cell phone) are connected to Streamer and one is in a phone call, incoming calls on the other will not be received by Streamer. Note: It will take about 1 second before the link from the cell phone to the hearing instru-

ments is established. 28 6.3.3 Making a phone call Before making a phone call, make sure that Streamer is inside the Body Area Network, e.g. by using the neck strap. To make a phone call, you must use the cell phone keyboard just as when making a normal call from the phone. Streamer and the hearing instruments will automatically switch to headset functionality when you make a phone call. The cell phone automatically makes a connection to Streamer and to the hearing instru-

ments as soon as the call is active. 29 6.3.4 Phone button The table shows how to use Streamer for phone calls over the cell phone. Short press Long press A short press will answer or disconnect the incoming call, respectively. A short press will activate Voice Dialing when not in a call. Streamer can receive an incoming call while streaming other types of audio, e.g. when you are listening to music. When a connected phone is ringing, a long press will reject the incoming call. A long press will activate last number redial when not in a call. The Voice Dialing and last number redial features are not active when a ConnecLine Phone adapter is also connected to Streamer. 30 6.3.5 Microphone The microphone in Streamer is active only during a phone call. In all other situations the microphone is turned off. When using Streamer for phone communication, the microphone must be placed 10 - 30 cm from the mouth in order to ensure good sound quality to the person at the other end of the line. 31 6.3.6 Call waiting Streamer supports call waiting by sending notification to the hearing instruments if a second call is incoming during an active call. The audible notification is added to the phone conversation by the telecom provider. To switch to the second call, you must accept the call on the cell phone. Refer to the instructions for the cell phone. 32 6.3.7 Cell phone sounds Some cell phones will try to send their ringing tones, key-press beeps, keyboard locked beep, etc. to any connected headset over the Bluetooth connection.

(In cell phone manuals, this is normally referred to in-band ringing.) Note: If the cell phone is configured to stream keyboard beeps over the Bluetooth connec-

tion, the cell phone will, when operated, interrupt any ongoing audio streaming and will force the hearing instruments to switch program. Cell phone tip It is strongly recommended to disable the key-press beeps, lock/un-lock beeps etc. on your cell phone. This will prevent unintended program shifts in your hearing instru-

ments when operating the cell phone while con nected by Bluetooth to Streamer. 33 Some cell phones will also support the following additional dedicated Bluetooth features:

Voice Dial If this is implemented in the connected cell phone, the function will be activated by press-

ing Streamer Phone button shortly. Last Number Redial If this is implemented in the connected cell phone, the function will be activated by a long press on Streamer Phone button. These two features cannot be activated during another phone call, when listening to TV or music with Streamer or when a ConnectLine Phone adapter is connected to Streamer. Listening tip When a phone call is started, the microphones in your hearing instruments are always switched on, allowing you to hear the acoustical sound from the surrounding envi-

ronment. To focus on the phone conversation, especially in noise situations, you can switch off the hearing instrument microphones by pressing Streamer Up-Down button for two seconds. 34 6.4 Listening to audio sources Streamer can connect your hearing instruments to many different audio sources and allows you to use your hearing instruments to function as wire-

less headphones. An audio source can be connected to your hearing instruments through Streamer in two ways:

by wired input to the micro jack by a wireless Bluetooth connection From the Audio button on Streamer, you can start and stop audio streaming to the hear-

ing instruments. Before streaming audio, you must place Streamer inside the Body Area Network. It is recommended to use the neck strap. Audio streaming can be activated in the hearing instruments independent of which pro-

gram you have selected in your hearing instruments. 35 6.4.1 Connecting to wired audio inputt When the included audio cable is connected to an audio player and Streamer, Streamer starts streaming after the Audio button is pressed shortly. The light around the Audio button turns on constant light (see section 7). Use the included audio cable to connect Streamer to the audio source. 36 6.4.2 Connecting to a wireless audio source The Bluetooth connection between Streamer and the audio source must be prepared so the two devices connect wirelessly to each other. This initial configuration of the devices is referred to as pairing. If you have not paired Streamer to your ConnectLine adapter or other Bluetooth audio source, you should follow the pairing guidelines in section 6.9 or the specific ConnectLine adapter guide. A wireless audio source can be connected to Streamer when:

the Connect function of Streamer is turned on, and Streamer and the audio source is inside the Connect range Both a ConnectLine TV adapter and another Bluetooth audio source can connect to Streamer at the same time but only one can be activated at a time. The ConnectLine TV adapter always has priority compared to other external Bluetooth audio sources, e.g. a Bluetooth stereo device/player. 37 Since Streamer can handle multiple audio sources, the following describes how Streamer will react to various operations:

If streaming ConnectLine TV and then audio is connected to the wired jack input, a short press on the Audio button will first stop the TV sound. When the Audio button is pressed again, streaming from the jack input starts (priority control). When the jack is removed, the TV sound does NOT automatically resume but must be started by pressing the Audio button shortly again. If an incoming phone call is received while streaming TV sound or audio, the ringing tune is played in the hearing instruments. A short press on the Phone button will accept the phone call and stop the audio streaming. When the phone call is ended, the audio streaming will automatically resume. If a phone call is active when the jack is inserted, the call is NOT terminated and press-

ing the Audio button will be discarded. When the jack is removed during wired audio streaming, Streamer automatically stops the audio streaming and the hearing instruments return to standard program (P1). If a connected Bluetooth stereo player is started, audio streaming from this source is automatically started but only if there is no TV streaming or wired audio streaming available at the same time. 38 6.4.3 Audio button The table shows how to use Streamer with all types of audio streaming:

Short press A short press starts/stops streaming of the available audio. The avail-

able audio source can be wired audio, TV sound or a Bluetooth stereo music player. Streaming from audio sources is prioritized by Streamer, priority control is in this order:

1. Wired audio (jack input) 2. TV sound (ConnectLine TV) 3. Bluetooth Stereo (e.g. a music player) When no wired connection is present, Streamer will connect to the TV sound if inside range. Bluetooth stereo devices can only be started from the device itself but stopped on Streamers Audio button. Note that phone calls can always be received while listening to TV, music. 39 Listening tip When audio streaming is started, the microphones in your hearing instruments are normally switched on, allowing you to hear surrounding audio or speech as well. To only focus on the streamed audio, you can switch off the hearing instrument microphones by pressing Streamer Up-Down button for 2 seconds. WARNING:

Excessive and continuous listening to loud music might damage you hearing over time and should be avoided. 40 6.5 Up-Down button Streamer can be used as a remote control to the hearing instruments, operating the volume up and down and switching backwards and forwards in the program cycle. 6.5.1 Volume control The volume control allows you to remotely adjust the sound level in the hearing instru-

ments in all listening situations to achieve a good and convenient listening result. When streaming TV, phone and music, the volume level adjusted by Streamer is memo-

rized for each of the audio types. Next time streaming of a specific audio type is started, the memorized volume level is applied. The memorized volume levels are reset when the Connect function is turned off 41 The volume control functions as described in the table. A short press adjusts the volume level up or down in the hearing instruments. If you have 2 hearing instruments, volume is adjusted in both hearing instru-

ments at the same time. The volume can be turned up and down in steps. Each step is indicated by a click in the hearing instruments. Two beep indicates that the default volume level is reached. The volume control can be used during all types of audio streaming (i.e. listen-

ing to music or in phone call) but also when Streamer is not streaming audio. During audio streaming, adjusting the volume can only be done on Streamer. The controls on the hearing instruments are disabled. When not streaming audio, adjusting the volume can be done on both Streamer and on the hearing instruments. 42 6.5.2 Program shift The program shift function allows you to remotely shift to another program in the hearing instruments. The program shift function can be used only when:

neither streaming audio nor in a phone call. there are two or more programs in the hearing instruments 43 A long press (2 seconds) switches to the next program in the hearing instru-

ment program cycle. Press the upper part to go forwards in the program cycle e.g. from P1->P2. Press the lower part to go backwards in the program cycle e.g. from P3->P2. If you have 2 hearing instruments, the program shift is carried out in both instruments at the same time. During audio streaming (TV, phone and music), it is not possible to shift to another hearing instrument program. A long press will instead switch the hearing instrument microphones on / off

(i.e. the opposite to the present state). 6.6 Connect button Connect is the wireless function that connects Streamer to the ConnectLine devices and other Bluetooth enabled audio sources like cell phones. The Connect function must always be turned on when listening to and communicate via your ConnectLine devices and other Bluetooth devices 44 To see whether an electronic media has a built-in Bluetooth function, you may look for the Bluetooth symbol:

Most cell phones today have Bluetooth built-in. The basic operation of the Bluetooth function in described in the following table Short press Long press A short press turns Streamers Connect function on. If already turned on, a short press will just confirm the status, turning on the blue rim light again for a short period of time. A long press turns the Connect function off. 45 Very long press

(5 sec.) A very long press activates the Bluetooth pairing mode. See section 6.9 describing the pairing sequence. The pairing mode is active for 120 seconds or until the pairing is complete. Pairing mode can be manually terminated by a long press on the Connect button. Streamer can be paired with up to 8 devices at the same time. When the max number is reached, Streamer starts overwriting the earliest paired devices, which is then lost from Streamers pairing list. When connectivity is not needed, the Connect function can be switched off to save bat-

tery power. (See section 5). 46 6.7 Connecting to Bluetooth devices Whenever Streamers Connect function has been turned off or the wireless audio source

(ConnectLine device or cell phone) has been out of range or turned off, the devices must find and connect to each other. The AutoConnect function in Streamer ensures that all paired wireless audio sources are automatically connected to Streamer when possible. The automatic establishment of the wireless connections is helping to assure that your ConnectLine devices and cell phone(s) are always ready for use and that Streamer re-

sponds correctly every time pressing a button. 6.8 Out of Connect range handling If Streamer is brought out of the wireless range of the ConnectLine devices or cell phone(s), the connection is momentarily lost. The devices will automatically re-connect when they are inside the Connect range again. If the connection is lost during a phone call, the phone will either:

hang up or continue the call but since not possible to transmit to Streamer, the call is now only accessible on the cell phone. 47 If the connection is lost while listening to ConnectLine TV, the audio streaming stops

(after 5 seconds the hearing instruments return to the standard program (P1)). You may start Audio streaming again when inside the ConnectLine TV range again. If the connection is lost while listening to a Bluetooth stereo player, the streaming stops

(after 5 seconds the hearing instruments return to the standard program (P1)). The music streaming may resume automatically when inside the range again (depends on the stereo player). 6.9 Pairing to a Bluetooth device Before using Streamer with a Bluetooth cell phone or a Bluetooth enabled audio source, Streamer must be paired to the device. This means that a secure relationship is estab-

lished between the two units, enabling them to identify each other and communicate whenever they are turned on and within range of each other. You only have to make the pairing once as the units will hereafter recognise each other. Pairing is done by putting both units (i.e. Streamer and the device) into pairing mode. Units within range will automatically search for and find each other. (The units must be kept only a few meters apart.) 48 The following few basic steps will take you through a pairing sequence:

1. Prepare device Make sure that the Bluetooth function is turned on in the cell phone or the audio source. Find the menu or identify the activation required to start the pairing process. Refer to the manual of the cell phone or audio device to be paired for detailed instruc-

tion on how to conduct the pairing. Normally, it is referred to as find new audio equip-

ment and then set up the device as instructed. 2. Set Streamer into pairing mode Put Streamer into paring mode by a very long press of 5 seconds on the Connect but-

ton until it flashes. Streamer is now in pairing mode indicated by the fast blinking blue light. 3. Start pairing Activate the pairing feature on the device. The device is now searching for active Blue-

tooth devices in the area. When Streamer is found by the device, the name Streamer 1.2 will appear in the display of the device (if featured). Go to the word Streamer 1.2 and press select or OK. 49 4. Enter PIN code Streamers code is: 0000 (four zeros). Upon entering the pin code, Streamer and the device are now paired. For further Streamer pairing and product support, visit www.oticon.com Cell phone issues:

After a successful pairing sequence, a symbol should appear in the cell phone display

(e.g. a headphone), indicating that a headset is now connected to the phone and that the phone can only be used via Streamer and hearing instruments. Different phones have different behaviour when used with a wireless Bluetooth headset like a Streamer. If a problem occurs in the connection between your cell phone and Stream-

er, you should generally consult your cell phone manual for detailed trouble shooting. 6.9.1 Clearing stored pairings If, for some reason, you need to clear all stored pairings in Streamer, this can be done by pressing the Connect button and the Volume up button at the same time for more than 10 seconds. 50 7. Visual indicators Light Phone Blinking description Blinking GREEN light Constant GREEN light No light State description Phone ringing Active phone call No active calls Prerequisites Streamer is paired and connected to a phone 51 Light Audio Blinking description Constant ORANGE light State description Streaming is on Prerequisites Connection is estab-

lished to wireless audio source OR wired connection is present No light Streaming is off Connect Slow flash ORANGE light (fading) Fixed or slow fading BLUE light

(every 4th second) Fast BLUE blinking light No light Streaming is pending Connect is turned on Pairing Pairing is activated Connect is turned off OR indication in power saving mode 52 Light Battery low Blinking description Constant RED light State description Battery low Prerequisites

~ 20 minutes left Blinking RED light Battery very low

~ 5 minutes left Battery charging Blinking GREEN light Battery charging USB cable connected to power source Backlight Constant GREEN light Constant light for 10 seconds 5 short blinks in 1 second Battery fully charged A button pressed Key lock off A button pressed Key lock on 53 8. Audible indicators This section describes the hearing instrument sounds that Streamer can initiate. The sounds provide feedback about buttons pressed and functions activated from Streamer. The sounds also provide information about the mobile phone functions e.g. incoming call. All sounds are played by the hearing instruments in any given active programme, so the ringing tune can e.g. be played when listening to audio streaming. Event Phone ringing (incoming call) Ringing tune START audio streaming Audio indication in hearing instruments Programme change beep shifting to relevant streaming pro-

gramme in hearing instrument Programme change beep shifting back to the standard pro-

gramme in hearing instrument STOP audio streaming 54 Call accepted Call waiting Call ended Call rejected Volume change Volume at preferred level volume min/max Programme shift Battery low Battery very low Programme change beeps shifting to phone programme in hearing instrument Two short beeps (Standard call waiting beeps added by phone company) Programme change beep shifting back to the standard pro-

gramme in the hearing instrument One beep Click Two beeps

(Can be disabled by your Hearing Care Professional) Three beeps

(Can be enabled by your Hearing Care Professional) A number of beeps equivalent to programme selected

(Refer to the hearing instrument instructions for programme beeps) Two short beeps to give first battery warning from Streamer Two short beeps to give final battery warning from Streamer 55 9. Resetting Streamer If, for some reason, Streamer halts in a non-functional mode, it can be reset. To reset Streamer, press the Phone button for 10 seconds. All rim lights will flash shortly to indicate that a reset has been made. Note that all pairings to external Bluetooth devices stored in Streamer will still remain. 56 10. Cleaning and maintenance Streamer is a sealed product that requires only a minimum of maintenance. Any dirt, moisture or grease should be cleaned off by using a dry or damp cloth. It is recommended to clean Streamer on a regular basis. The microphone opening and the connectors for audio input and charging must be kept free of dirt or debris. The dedicated cleaning brush following your hearing instruments can be used to clean these areas. Streamer and the neck strap must never be washed or immersed into water or other liquids.Make sure not to drop Streamer onto hard surfaces. Streamer cannot be opened without damaging it. If problems occur which cannot be solved by following the guidelines in the trouble shooting section, you should consult your local Hearing Care Professional. Avoid heat, humidity and chemicals Your Streamer must never be exposed to extreme heat e.g. left inside a parked car in the sun. It must never be exposed to a lot of moisture e.g. steam baths, showers or heavy rain. Nor must it be dried in microwave ovens or other ovens. Streamer must not be exposed to or cleaned with cleaning chemicals or alcohols. 57 11. Trouble shooting Pairing Problem Solution My Streamer will not enter Bluetooth pairing mode Streamers key lock is activated Deactivate the key lock located on top of Streamer. When the key lock slider reveals a GREEN label, the keys can be operated Streamer is out of power Charge or recharge the battery My phone is not finding Streamer Streamer is outside the range of your phone Move the two devices closer together and reattempt pairing Streamer is already con-

nected to other Bluetooth devices that are active and within its range Make sure that all other nearby Blue-

tooth devices that have previously been paired to Streamer are turned off before you repeat the pairing process 58 Pairing Pairing was unsuccessful Problem Your Streamer is not in pairing mode when your phone is trying to pair with it Solution Streamers pairing mode is active for 120 seconds or until Streamer has been paired to your device. If the pair-

ing is not completed within the 120 seconds repeat the pairing process again Wrong PIN code was entered Repeat the pairing process and ensure that you use the PIN code: 0000 (four zeroes) 59 Phone The Phone button does not blink when the phone is ringing and there is no ring-

ing indication in the hearing instruments Problem Bluetooth is off in the phone and/or in Streamer Solution Ensure Bluetooth is on in the phone please reference your phones user guide. Your phone and your Streamer are disconnected from each other Ensure Connect is on in Streamer. Press the Connect button shortly to turn Connect on. Reconnection between Streamer and any Bluetooth devise will happen automatically when the general condi-

tions for this are accomplished Streamer is not paired to the mobile phone Follow the pairing process described in section 6.9 60 Phone The Phone button does not blink when the phone is ringing and there is no ring-

ing indication in the hearing instruments The phone button is blinking when the phone is ringing but I hear no ring indica-

tion in the hearing instruments Problem Streamer is out of power Solution Recharge the battery The Bluetooth connection between Streamer and your phone is unsteady Streamer is out of EarStream range Oticon cannot guarantee compat-

ibility with every Bluetooth product on the market. If both products are Bluetooth Qualified, the likelihood that they will interoperate is good, but some incompatibilities may still exist Make sure Streamer is kept within 50 cm (20 inches) of the hearing instru-

ments. For optimum performance use the neck strap 61 Phone The audio in the hearing instruments drops out Problem Streamer is out of Bluetooth range The other party has difficulties hearing me on the phone I have difficulties hearing the other party on the phone in noisy environments Streamers microphone does not pick up your voice clearly Environmental sounds dis-

turb speech understanding Solution Make sure Streamer is kept within 10 metres (30 feet) of the phone. This range is reduced significantly indoors with lots of obstacles (walls, furniture) and it is also phone dependent Talk straight into the microphone. Be careful not to let Streamer rub against clothes or other material during calls Turn the hearing instruments micro-

phones off by pressing the Up-Down button for 2 to 3 seconds. You will hear the programme change beep and after 1 second the microphones in both hearing instruments will be off. Be careful not to turn off the hearing instruments microphones in traffic!

62 Phone The phone call does not go through when the Phone button is pressed I hear multiple beeps in my hearing instru-

ments while operat-

ing my phone Problem You may be pressing the Phone button too long when you are answering a call. The call will be rejected The key sound feature may be turned on in your phone Solution To accept a call make a short press

(less than 1 second) Deactivate key sounds on your phone 63 Wired audio No audio in the hearing instruments Problem Audio source needs to be turned on Volume is too low/

high Volume needs to be adjusted on the audio source Solution If Streamer is connected to e.g. a PC, make sure that the volume is turned up on the PC Adjust volume on the audio source e.g. a PC to a level that suits you when using Streamer 64 Charging Streamer does not work even while charging Problem The battery of Streamer is drained completely Volume When I press a button Streamer blinks and nothing happens Problem Keyboard is locked to prevent accidental button activation When I turn the microphones off, the volume changes The volume changes to default level when changing programme Solution Streamer needs to charge for approximately 20 minutes before it can operate. For optimal battery life avoid draining the battery completely Solution Deactivate the key lock located on top of Streamer. When the key lock slider reveals a GREEN label, the keys can be operated This is by design 65 12. International Warranty Streamer is covered by a limited warranty issued by the manufacturer for a period of 12 months from the day of the original purchase. Please notice that extended warranties may apply in your country. Please contact your local Hearing Care Professional for more information. What is covered by this warranty?

Any electrical component, that because of workmanship, manufacturing or design defects fails to function properly under normal use during life of this warranty will be re-

placed or repaired at no charge for parts or labour when returned to the point of purchase. If it is determined that repair is not feasible, the entire unit may be replaced with an equiv-

alent unit upon mutual agreement of the Hearing Care Professional and the customer. What is not covered by this warranty?

Problems arising from improper handling or care, excessive use, accidents, repairs made by an unauthorised party, exposure to corrosive conditions or damage due to foreign objects entering the device are NOT covered by the limited warranty and may void it. 66 The above warranty does not affect any legal rights that you might have under applicable national legislation governing sale of consumer products. Your Hearing Care Professional may have issued a warranty that goes beyond the clauses of this limited warranty. Please consult your Hearing Care Professional for further information. 67 Oticon Warranty Certificate Name of owner:

Dispenser:

Dispenser address:

Dispenser phone:

Purchase date:

Warranty period:

Serial no.:

Month:

68 13. Product approval, precautions and markings Beside the Bluetooth transmitter, Streamer contains a radio transmitter using short range magnetic induction technology working at 3.84 MHz. The magnetic field strength of the transmitter is < -15 dBA/m @ 10m. The emission power from Streamer is below international emission limits for human exposure. For comparison, the radiation of Streamer is less than unintended electromag-

netic radiation from for example hair dryers, electric shavers etc. Streamer complies with international standards concerning electromagnetic compatibility. Due to the limited size available on the device, many of the relevant approval markings are found in this document. 69 This instrument is certified under:

FCC ID: U28STREAM02 IC: 1350B-STREAM02 The device complies with Part 15 of the FCC rules and RSS-210 of Industry Canada. Operation is subject to the following two conditions:

This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. Changes or modifications made to the equipment not expressly approved by Oticon may void the FCCs authorisation to operate the equipme. 70

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S U 8 0 0 2 1 1 Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer-

ence in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. 71 Warnings Streamer is not a toy and therefore should be kept out of the reach of children and anyone else who might swallow parts or otherwise cause injury to them-

selves. Special attention should be paid to the smaller components in order to prevent children from swallowing them and choking. If a part is swallowed, see a doctor immediately. The safety of the use of Streamer with auxiliary input cable is determined by external signal source. When the input cable is connected to mains- operated equipment, this equipment must comply with IEC-60065, IEC-60601 or equivalent safety standards. The safety of recharging batteries with the USB connector only is determined by the ex-

ternal equipment. When the USB connector is connected to mains-operated equipment, this equipment should be UL approved or comply with equivalent safety requirements. Never expose Streamer to great heat by putting it in the oven, microwave oven or burning it. There is a risk that it will explode and cause serious injury. Streamer is designed to comply with the most stringent Standards of International Electromagnetic Compatibility. However, Streamer might cause interference with other medical devices such as defibrillators and pacemakers. Please contact the manufacturer of your implantable device for information about the risk of disturbance. Interference can also be caused by power line disturbances, airport metal detectors, electromagnetic fields from other medical devices, radio signals and electrostatic discharges. Use in cars:

Using Streamer with a mobile phone while driving can distract you. If driving conditions demand it, pull off the road and park before making or answering calls. Use on aircrafts:

Streamer should not be used onboard aircrafts unless specifically permitted by the flight personnel. Use of the neck strap:

If by accident the neck strap should get caught in something while wearing it, the neck strap is constructed to break automatically. Therefore, never try to shorten or modify the neck strap in an unauthorised way. The neck strap should not be used for children weigh-

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S U 8 0 0 2 1 1 Oticon hereby declares that this Streamer is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Declaration of conformity is available at:

Oticon A/S Kongebakken 9 DK-2765 Smrum Denmark www.oticon.com 0682 Waste from electronic equipment must be handled according to local regulations. N1175 QD ID: B012747

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S U 8 0 0 2 1 1 People First People First is our promise to empower people to communicate freely, interact naturally and participate actively