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User Guide Copyright 2018 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: December 2018 Document Part Number: L43193-001 Product notice Software terms This user guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. See http://www.microsoft.com. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller. Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). iii iv Safety warning notice Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel Pentium N35xx/N37xx series or a Celeron N28xx/N29xx/N30xx/N31xx series processor and a Windows operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings. v vi Processor configuration setting (select products only) Table of contents 1 Welcome ....................................................................................................................................................... 1 Finding information ............................................................................................................................................... 2 2 Components .................................................................................................................................................. 3 Locating hardware ................................................................................................................................................. 3 Locating software .................................................................................................................................................. 3 Right ....................................................................................................................................................................... 4 Left ......................................................................................................................................................................... 6 Display .................................................................................................................................................................... 8 Keyboard area ........................................................................................................................................................ 9 TouchPad ............................................................................................................................................. 9 Lights ................................................................................................................................................. 10 Keyboard webcam ............................................................................................................................. 11 Special keys ....................................................................................................................................... 12 Action keys ........................................................................................................................................ 13 Bottom ................................................................................................................................................................. 14 Labels ................................................................................................................................................................... 15 3 Network connections ................................................................................................................................... 17 Connecting to a wireless network ....................................................................................................................... 17 Using the wireless controls ............................................................................................................... 17 Wireless button ............................................................................................................... 17 Operating system controls ............................................................................................. 17 Connecting to a WLAN ....................................................................................................................... 18 Using HP Mobile Broadband (select products only) .......................................................................... 18 Using GPS (select products only) ...................................................................................................... 19 Using Bluetooth wireless devices (select products only) ................................................................. 19 Connecting Bluetooth devices ........................................................................................ 19 Using NFC to share information (select products only) .................................................................... 19 Sharing ............................................................................................................................ 20 Connecting to a wired network ............................................................................................................................ 20 Connecting to a local area network (LAN) (select products only) .................................................... 20 Using HP LAN-Wireless Protection (select products only) ................................................................ 21 Turning on and customizing HP LAN-Wireless Protection ............................................. 21 Using HP MAC Address Pass Through to identify your computer on a network (select products only) ............. 22 Customizing MAC Address Pass Through .......................................................................................... 22 vii 4 Navigating the screen .................................................................................................................................. 23 Using TouchPad and touch screen gestures ........................................................................................................ 23 Tap ..................................................................................................................................................... 23 Two-finger pinch zoom ..................................................................................................................... 24 Two-finger slide (TouchPad only) ..................................................................................................... 24 Two-finger tap (TouchPad only) ........................................................................................................ 24 Four-finger tap (TouchPad only) ....................................................................................................... 24 Three-finger swipe (TouchPad only) ................................................................................................. 25 One-finger slide (touch screen only) ................................................................................................. 26 Using an optional keyboard or mouse ................................................................................................................. 26 Using an on-screen keyboard (select products only) .......................................................................................... 26 5 Entertainment features ............................................................................................................................... 27 Using a camera .................................................................................................................................................... 27 Using audio .......................................................................................................................................................... 27 Connecting speakers ......................................................................................................................... 27 Connecting headsets ......................................................................................................................... 27 Using sound settings ......................................................................................................................... 27 Using video .......................................................................................................................................................... 28 Connecting video devices using an HDMI cable (select products only) ............................................ 28 Setting up HDMI audio .................................................................................................... 29 Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 29 Using data transfer .............................................................................................................................................. 29 Connecting devices to a USB Type-C port (select products only) ..................................................... 30 6 Managing power .......................................................................................................................................... 31 Using Sleep and Hibernation ............................................................................................................................... 31 Initiating and exiting Sleep ............................................................................................................... 31 Initiating and exiting Hibernation (select products only) ................................................................. 32 Shutting down (turning off) the computer .......................................................................................................... 32 Using the Power icon and Power Options ............................................................................................................ 33 Running on battery power ................................................................................................................................... 33 Using HP Fast Charge (select products only) .................................................................................... 33 Displaying battery charge ................................................................................................................. 33 Finding battery information in HP Support Assistant (select products only) .................................. 34 Conserving battery power ................................................................................................................. 34 Identifying low battery levels ........................................................................................................... 34 Resolving a low battery level ............................................................................................................ 35 Resolving a low battery level when external power is available ................................... 35 Resolving a low battery level when no power source is available ................................. 35 viii Resolving a low battery level when the computer cannot exit Hibernation .................. 35 Factory-sealed battery ...................................................................................................................... 35 Running on external power ................................................................................................................................. 35 7 Security ...................................................................................................................................................... 37 Protecting the computer ..................................................................................................................................... 37 Using passwords .................................................................................................................................................. 37 Setting passwords in Windows ......................................................................................................... 38 Setting passwords in Computer Setup ............................................................................................. 39 Managing a BIOS administrator password ........................................................................................ 39 Entering a BIOS administrator password ....................................................................... 40 Using DriveLock Security Options ..................................................................................................... 41 Selecting Automatic DriveLock (select products only) ................................................... 41 Enabling Automatic DriveLock ..................................................................... 41 Disabling Automatic DriveLock .................................................................... 41 Entering an Automatic DriveLock password ................................................ 42 Selecting manual DriveLock ........................................................................................... 42 Setting a DriveLock master password ......................................................... 43 Enabling DriveLock and setting a DriveLock user password ......................................... 43 Disabling DriveLock ........................................................................................................ 44 Entering a DriveLock password ...................................................................................... 44 Changing a DriveLock password ..................................................................................... 44 Windows Hello (select products only) ................................................................................................................. 45 Using antivirus software ...................................................................................................................................... 45 Using firewall software ........................................................................................................................................ 45 Installing software updates ................................................................................................................................. 46 Using HP Client Security (select products only) .................................................................................................. 46 Using HP Device as a Service (HP DaaS) (select products only) .......................................................................... 46 Using an optional security cable (select products only) ..................................................................................... 46 Using a fingerprint reader (select products only) ............................................................................................... 47 Locating the fingerprint reader ......................................................................................................... 47 8 Maintenance ............................................................................................................................................... 48 Improving performance ....................................................................................................................................... 48 Using Disk Defragmenter .................................................................................................................. 48 Using Disk Cleanup ............................................................................................................................ 48 Using HP 3D DriveGuard (select products only) ................................................................................ 49 Identifying HP 3D DriveGuard status .............................................................................. 49 Updating programs and drivers .......................................................................................................................... 49 Cleaning your computer ...................................................................................................................................... 49 Cleaning procedures .......................................................................................................................... 50 ix Cleaning the display ........................................................................................................ 50 Cleaning the sides or cover ............................................................................................. 50 Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 50 Traveling with or shipping your computer .......................................................................................................... 50 9 Backing up, restoring, and recovering ........................................................................................................... 52 Using Windows tools ........................................................................................................................................... 52 Creating HP Recovery media (select products only) ........................................................................................... 52 Using HP Recovery Manager to create recovery media .................................................................... 53 Before you begin ............................................................................................................. 53 Creating the recovery media ........................................................................................... 53 Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 54 Restoring and recovery ........................................................................................................................................ 54 Restoring, resetting, and refreshing using Windows tools .............................................................. 54 Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 54 Recovering using HP Recovery Manager ........................................................................................... 54 Recovering using the HP Recovery partition (select products only) ................................................ 55 Recovering using HP Recovery media ............................................................................................... 55 Changing the computer boot order ................................................................................................... 56 Removing the HP Recovery partition (select products only) ............................................................ 56 10 Computer Setup (BIOS), TPM, and HP Sure Start ........................................................................................... 57 Using Computer Setup ......................................................................................................................................... 57 Starting Computer Setup .................................................................................................................. 57 Navigating and selecting in Computer Setup ................................................................................... 57 Restoring factory settings in Computer Setup ................................................................................. 57 Updating the BIOS ............................................................................................................................. 58 Determining the BIOS version ......................................................................................... 58 Downloading a BIOS update ........................................................................................... 58 Changing the boot order using the f9 prompt .................................................................................. 59 TPM BIOS settings (select products only) ........................................................................................................... 59 Using HP Sure Start (select products only) ......................................................................................................... 60 11 Using HP PC Hardware Diagnostics .............................................................................................................. 61 Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 61 Downloading HP PC Hardware Diagnostics Windows ....................................................................... 61 Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 62 Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 62 Installing HP PC Hardware Diagnostics Windows ............................................................................. 62 x Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 62 Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 63 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 63 Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 63 Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 63 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 64 Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 64 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 64 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ............................................................................................................................ 64 Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 64 12 Specifications ............................................................................................................................................ 66 Input power .......................................................................................................................................................... 66 Operating environment ....................................................................................................................................... 67 13 Electrostatic Discharge .............................................................................................................................. 68 14 Accessibility .............................................................................................................................................. 69 Accessibility ......................................................................................................................................................... 69 Finding the technology tools you need ............................................................................................ 69 Our commitment ............................................................................................................................... 69 International Association of Accessibility Professionals (IAAP) ....................................................... 69 Finding the best assistive technology .............................................................................................. 70 Assessing your needs ..................................................................................................... 70 Accessibility for HP products .......................................................................................... 70 Standards and legislation .................................................................................................................................... 71 Standards .......................................................................................................................................... 71 Mandate 376 EN 301 549 ............................................................................................ 71 Web Content Accessibility Guidelines (WCAG) ................................................................ 71 Legislation and regulations .............................................................................................................. 71 United States ................................................................................................................... 72 21st Century Communications and Video Accessibility Act (CVAA) ............................... 72 Canada ............................................................................................................................. 72 Europe ............................................................................................................................. 73 United Kingdom .............................................................................................................. 73 Australia .......................................................................................................................... 73 Worldwide ....................................................................................................................... 73 Useful accessibility resources and links .............................................................................................................. 74 Organizations .................................................................................................................................... 74 xi Educational institutions .................................................................................................................... 74 Other disability resources ................................................................................................................. 74 HP links .............................................................................................................................................. 74 Contacting support .............................................................................................................................................. 75 Index ............................................................................................................................................................. 76 xii 1 Welcome After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press the Windows key on your keyboard. Pressing the Windows key again will return you to the previous screen. Connect to the InternetSet up your wired or wireless network so that you can connect to the Internet. For more information, see Network connections on page 17. Update your antivirus softwareProtect your computer from damage caused by viruses. The software is preinstalled on the computer. For more information, see Using antivirus software on page 45. Get to know your computerLearn about your computer features. See Components on page 3 and Navigating the screen on page 23 for additional information. Find installed softwareAccess a list of the software preinstalled on the computer:
Select the Start button. or Right-click the Start button, and then select Apps and Features. Back up your hard drive by creating recovery discs or a recovery USB flash drive. See Backing up, restoring, and recovering on page 52. 1 Finding information To locate resources that provide product details, how-to information, and more, use this table. Contents Overview of computer setup and features Online chat with an HP technician Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations Proper workstation setup Guidelines for posture and work habits that increase your comfort and decrease your risk of injury Electrical and mechanical safety information Important regulatory notices, including information about proper battery disposal, if needed. Specific warranty information about this computer Resource Setup Instructions HP support For HP support, go to http://www.hp.com/support, and follow the instructions to find your product. Safety & Comfort Guide To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation. or Go to http://www.hp.com/ergo. IMPORTANT: You must be connected to the Internet to access the latest version of the user guide. Regulatory, Safety and Environmental Notices To access this document:
Select the Start button, select HP Help and Support, and then select HP Documentation. Limited Warranty*
To access this document:
Select the Start button, select HP Help and Support, and then select HP Documentation. or Go to http://www.hp.com/go/orderdocuments. IMPORTANT: You must be connected to the Internet to access the latest version of the user guide.
*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address. 2 Chapter 1 Welcome 2 Components Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Locating hardware To find out what hardware is installed on your computer:
Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc
(select products only). Locating software To find out what software is installed on your computer:
Right-click the Start button, and then select Apps and Features. Locating hardware 3 Right Component Description
(1) MicroSD memory card reader Reads optional memory cards that store, manage, share, or access information. To insert a card:
1. 2. Hold the card label-side up, with the connectors facing the computer. Insert the card into the memory card reader, and then press in on the card until it is firmly seated. To remove a card:
Press in on the card, and then remove it from the memory card reader. Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. NOTE: Cables and/or adapters (purchased separately) may be required. Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component, or a high-speed High Definition Multimedia Interface (HDMI) device. USB Type-C port USB SuperSpeed port HDMI port
(2)
(3)
(4)
(5) RJ-45 (network) jack/status lights Connects a network cable. Green (left): The network is connected. Amber (right): Activity is occurring on the network.
(6) Battery light When AC power is connected:
White: The battery charge is greater than 90 percent. Amber: The battery charge is from 0 to 90 percent. Off: The battery is not charging. When AC power is disconnected (battery not charging):
Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. 4 Chapter 2 Components Component Description Off: The battery is not charging.
(7) Power connector Connects an AC adapter. Right 5 Left Component Description
(1)
(2)
(3) USB SuperSpeed port Audio-out (headphone)/Audio-in (microphone) combo jack Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only). When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options.
(4) Power button 6 Chapter 2 Components Component Description Power light Right-click the Power meter icon and then select Power Options. On: The computer is on. Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Volume button Controls speaker volume on the computer.
(5)
(6)
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation. Left 7 Display Component Description
(1)
(2)
(3)
(4) WLAN antennas*
Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones Record sound. Camera light Camera On: The camera is in use. Allows you to video chat, record video, and record still images. To use your camera, see Using a camera on page 27. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. For more information, see Windows Hello (select products only) on page 45. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. 8 Chapter 2 Components Keyboard area TouchPad Component
(1)
(2)
(3) TouchPad zone Left TouchPad button Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse. Keyboard area 9 Lights Component Description
(1)
(2)
(3)
(4) Caps lock light TouchPad light Mute light Wireless light On: Caps lock is on, which switches the key input to all capital letters. On: The TouchPad is off. Off: The TouchPad is on. On: Computer sound is off. Off: Computer sound is on. On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. 10 Chapter 2 Components Keyboard webcam Component
(1)
(3) Camera light Camera Description On: The camera is in use. Allows you to video chat, record video, and record still images. To use your camera, see Using a camera on page 27. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. For more information, see Windows Hello
(select products only) on page 45. NOTE: Camera functions vary depending on the camera hardware and software installed on your product. Keyboard area 11 Special keys Component Description
(1)
(2)
(3)
(4)
(5) esc key fn key Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. Embedded numeric keypad See Action keys on page 13. A numeric keypad superimposed over the keyboard alphabet keys. When fn+num lk is pressed, the keypad can be used like an external numeric keypad. Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key. If the keypad function is active when the computer is NOTE:
turned off, that function is reinstated when the computer is turned back on. 12 Chapter 2 Components Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page 12. To use an action key, press and hold the key. Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Mutes the microphone. Mutes or restores speaker sound. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Turns the TouchPad on and off. Switches the screen image among display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing the key alternates the screen image from computer display to monitor display to simultaneous display on both the computer and the monitor. Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep. NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key. Keyboard area 13 Bottom Component Speakers (2) Description Produce sound. 14 Chapter 2 Components Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. Service labelProvides important information to identify your computer. When contacting support, you may be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component
(1)
(2)
(3)
(4)
(5) HP product name Model number Product ID Serial number Warranty period Component
(1)
(2) HP product name Product ID Labels 15 Component
(3)
(4) Serial number Warranty period Regulatory label(s)Provide(s) regulatory information about the computer. Wireless certification label(s)Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. 16 Chapter 2 Components 3 Network connections Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Your computer may be equipped with one or more of the following wireless devices:
WLAN deviceConnects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module (select products only)A wireless wide area network (WWAN) device that gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. Bluetooth deviceCreates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close togethertypically within 10 meters (approximately 33 feet) of each other. Using the wireless controls You can control the wireless devices in your computer using one or more of these features:
Wireless button (also called airplane mode key or wireless key) (referred to in this chapter as wireless button) Operating system controls Wireless button The computer may have a wireless button, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls:
Type control panel in the taskbar search box, and then select Control Panel. Select Network and Internet, and then select Network and Sharing Center. 1. 2. or Connecting to a wireless network 17 On the taskbar, select the network status icon, and then select Network & Internet settings. Connecting to a WLAN NOTE: When you are setting up Internet access in your home, you must establish an account with an Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps:
1. 2. Be sure that the WLAN device is on. On the taskbar, select the network status icon, and then connect to one of the available networks. If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection. NOTE:
If no WLANs are listed, you may be out of range of a wireless router or access point. NOTE:
If you do not see the WLAN you want to connect to:
1. 2. 3. On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. or On the taskbar, select the network status icon, and then select Network & Internet settings. Under the Network & Internet Status section, select Network and Sharing Center. Select Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete the connection. After the connection is made, select the network status icon at the far right of the taskbar, to verify the name and status of the connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Using HP Mobile Broadband (select products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operators network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service. The number may be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display. or 1. 2. 3. On the taskbar, select the network status icon. Select Network & Internet settings. Under the Network & Internet section, select Cellular, and then select Advanced Options. 18 Chapter 3 Network connections Some mobile network operators require the use of a SIM card. A SIM card contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it may be provided in the HP Mobile Broadband information provided with your computer or the mobile network operator may provide it separately from the computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using GPS (select products only) Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites deliver location, speed, and direction information to GPS-equipped systems. To enable GPS, make sure location is enabled under the Windows privacy setting. 1. 2. Type location in the taskbar search box, and then select Location privacy settings. Follow the on-screen instructions for using location settings. Using Bluetooth wireless devices (select products only) Computers (desktop, notebook) Phones (cellular, cordless, smartphone) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:
Audio devices (headset, speakers) Imaging devices (printer, camera) External keyboard Mouse Connecting Bluetooth devices Before you can use a Bluetooth device, you must establish a Bluetooth connection. 1. 2. 3. 4. Type bluetooth in the taskbar search box, and then select Bluetooth and other devices settings. Turn on Bluetooth, if it is not already turned on. Select Add Bluetooth or other device, and then in the Add a device dialog box, select Bluetooth. Select your device from the list, and then follow the on-screen instructions. NOTE:
If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device. NOTE:
devices may have additional requirements; refer to the documentation provided with the device. If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some Using NFC to share information (select products only) Your computer supports Near Field Communication (NFC), which allows you to wirelessly share information between two NFC-enabled devices. Information is transferred by tapping the tapping area (antenna) of the Connecting to a wireless network 19 computer with the antenna of your phone or other device. With NFC and supported apps, you can share websites, transfer contact information, transfer payments, and print on NFC-enabled printers. NOTE: To locate the tapping area on your computer, see Components on page 3. Sharing 1. Confirm that the NFC function is enabled. a. b. Type wireless in the taskbar search box, and then select Turn wireless devices on or off. Confirm that the selection for NFC is On. 2. Tap the NFC tapping area with an NFC-enabled device. You may hear a sound when the devices connect. NOTE: To find the location of the antenna on the other NFC device, refer to your device instructions. 3. Follow any on-screen instructions to continue. Connecting to a wired network Select products may allow wired connections: local area network (LAN) and modem connection. A LAN connection uses a network cable and is much faster than a modem, which uses a telephone cable. Both cables are sold separately. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack. Connecting to a local area network (LAN) (select products only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. NOTE: A feature called HP LAN-Wireless Protection may be enabled on your computer. It closes your wireless (Wi-Fi) or WWAN connection when you connect directly to a LAN. For more information about HP LAN-
Wireless Protection, see Using HP LAN-Wireless Protection (select products only) on page 21. If there is no RJ-45 port on the computer, connecting to a LAN requires an 8-pin, RJ-45 network cable or an optional docking device or expansion product. To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer or on an optional docking device or expansion product. 20 Chapter 3 Network connections 2. Plug the other end of the network cable into a network wall jack (2) or router. If the network cable contains noise suppression circuitry (3), which prevents interference from NOTE:
TV and radio reception, orient the circuitry end of the cable toward the computer. Using HP LAN-Wireless Protection (select products only) In a LAN environment, you can set HP LAN-Wireless Protection to safeguard your LAN network from unauthorized wireless access. When HP LAN-Wireless Protection is enabled, the WLAN (Wi-Fi) or WWAN connection is turned off when the computer is connected directly to a LAN. Turning on and customizing HP LAN-Wireless Protection 1. 2. 3. 4. 5. Connect a network cable to the network jack on the computer, or on an optional docking device or expansion product. Start Computer Setup (BIOS). Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button until the Startup menu is displayed. Tap f10 to enter Computer Setup. Select Advanced, and then select Built-in Device Options. Select the check box for LAN/WLAN Auto Switching and/or LAN/WWAN Auto Switching to turn off WLAN and/or WWAN connections when connected to a LAN network. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. Connecting to a wired network 21 Using HP MAC Address Pass Through to identify your computer on a network (select products only) MAC Address Pass Through provides a customizable way of identifying your computer and its communications on networks. This system MAC address provides unique identification even when your computer is connected through an Ethernet adapter. This address is enabled by default. Customizing MAC Address Pass Through 1. 2. 3. 4. 5. Start Computer Setup (BIOS). Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button until the Startup menu is displayed. Tap f10 to enter Computer Setup. Select Advanced, and then select MAC Address Pass Through. In the box to the right of Host Based MAC Address, select either System Address to enable MAC address Pass Through or Custom Address to customize the address. If you selected Custom, select MAC ADDRESS, enter your customized system MAC address, and then press enter to save the address. If the computer has an embedded LAN and you would like to use the embedded MAC address as the system MAC address, select Reuse Embedded LAN Address. or Select Main, select Save Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. 22 Chapter 3 Network connections 4 Navigating the screen Use touch gestures on the TouchPad Use touch gestures directly on the computer screen You can navigate the computer screen in one or more of the following ways:
Use an optional mouse or keyboard (purchased separately) Use an on-screen keyboard Use a pointing stick Using TouchPad and touch screen gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures described in this chapter. You can also customize gestures and view demonstrations of how they work. Type control panel in the taskbar search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse. NOTE: Unless noted, gestures can be used on the TouchPad or a touch screen (select products only). Tap Use the tap/double-tap gesture to select or open an item on the screen. Point to an item on the screen, and then tap one finger on the TouchPad zone or touch screen to select the item. Double-tap an item to open it. Using TouchPad and touch screen gestures 23 Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving your fingers apart. Two-finger slide (TouchPad only) Use the two-finger slide to move up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Two-finger tap (TouchPad only) Use the two-finger tap to open the menu for an object on the screen. NOTE: The two-finger tap performs the same function as right-clicking with the mouse. Tap two fingers on the TouchPad zone to open the options menu for the selected object. Four-finger tap (TouchPad only) Use the four-finger tap to open the action center. 24 Chapter 4 Navigating the screen Tap four fingers on the Touchpad to open the action center and view current settings and notifications. Three-finger swipe (TouchPad only) Swipe 3 fingers away from you to see all open windows. Use the three-finger swipe to view open windows and to switch between open windows and the desktop. Swipe 3 fingers left or right to switch between open windows. Swipe 3 fingers toward you to show the desktop. Using TouchPad and touch screen gestures 25 One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. To move an object, press and hold your finger on an object, and then drag your finger to move the object. Using an optional keyboard or mouse An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions. Using an on-screen keyboard (select products only) 1. 2. To display an on-screen keyboard, tap the keyboard icon in the notification area, at the far right of the taskbar. Begin typing. NOTE: Suggested words may be displayed above the on-screen keyboard. Tap a word to select it. NOTE: Action keys and hot keys do not display or function on the on-screen keyboard. 26 Chapter 4 Navigating the screen 5 Entertainment features Use your HP computer for business or pleasure to meet with others via the camera, mix audio and video, or connect external devices like a projector, monitor, TV, or speakers. See Components on page 3 to locate the audio, video and camera features on your computer. Using a camera Your computer has cameras (integrated cameras) that record video and capture photographs. Some models allow you to video conference and chat online using streaming video. To access the cameras, type camera in the taskbar search box, and then select Camera from the list of applications. Using audio You can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select models) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach headphones or speakers. Connecting speakers You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out
(headphone)/audio-in (microphone) combo jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page 29. Before connecting speakers, lower the volume setting. Connecting headsets WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide:
Select the Start button, select HP Help and Support, and then select HP Documentation. Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-
out (headphone)/audio-in (microphone) combo jack on your computer. To connect wireless headsets to your computer, follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change system sounds, or manage audio devices. To view or change sound settings:
Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select Sound. Using a camera 27 Your computer may include an enhanced sound system by Bang & Olufsen, DTS, Beats audio, or another provider. As a result, your computer may include advanced audio features that can be controlled through an audio control panel specific to your audio system. Use the audio control panel to view and control audio settings. Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your system. Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your video features, refer to HP Support Assistant. Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions:
1. Connect one end of the HDMI cable to the HDMI port on the computer. 2. 3. Connect the other end of the cable to the high-definition TV or monitor. Press f4 to alternate the computer screen image between 4 display states:
PC screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external device. 28 Chapter 5 Entertainment features Extend: View the screen image extended across both the computer and the external device. Second screen only: View the screen image on the external device only. Each time you press f4, the display state changes. NOTE:
For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, and then select System. Under Display, select the appropriate resolution, and then select Keep changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps:
1. 2. 3. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. On the Playback tab, select the name of the digital output device. Select Set Default, and then select OK. To return the audio stream to the computer speakers:
1. 2. 3. Right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. On the Playback tab, select Speakers. Select Set Default, and then select OK. Discovering and connecting to Miracast-compatible wireless displays (select products only) NOTE: To learn what type of display you have (Miracast-compatible or Intel WiDi), refer to the documentation that came with your TV or secondary display. To discover and connect to Miracast-compatible wireless displays without leaving your current apps, follow the steps below. To open Miracast:
Type project in the taskbar search box, and then select Project to a second screen. Select Connect to a wireless display, and then follow the on-screen instructions. Using data transfer Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies from your USB devices to view on your computer. To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, refer to HP Support Assistant. Using data transfer 29 Connecting devices to a USB Type-C port (select products only) NOTE: To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer. 2. Connect the other end of the cable to the external device. 30 Chapter 5 Entertainment features 6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter may not be available on your computer. Using Sleep and Hibernation CAUTION: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card. Windows has two power-saving states, Sleep and Hibernation. SleepThe Sleep state is automatically initiated after a period of inactivity. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 31. HibernationThe Hibernation state is automatically initiated if the battery reaches a critical level or the computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products only) on page 32. Initiating and exiting Sleep Select the Start button, select the Power icon, and then select Sleep. You can initiate Sleep in any of the following ways:
Close the display (select products only). Briefly press the power button (select products only). Press the Sleep hot key (select products only); for example, fn+f1 or fn+f12. Briefly press the power button. You can exit Sleep in any of the following ways:
Tap the TouchPad (select products only). Press a key on the keyboard (select products only). If the computer is closed, raise the display (select products only). When the computer exits Sleep, your work returns to the screen. NOTE:
before your work returns to the screen. If you have set a password to be required on exiting Sleep, you must enter your Windows password Using Sleep and Hibernation 31 Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. 2. 3. Right-click the Power icon
, and then select Power Options. In the left pane, select Choose what the power buttons do (wording may vary by product). Depending on your product, you can enable Hibernation for battery power or external power in any of the following ways:
Power buttonUnder Power and sleep buttons and lid settings (wording may vary by product), select When I press the power button, and then select Hibernate. Sleep button (select products only)Under Power and sleep buttons and lid settings (wording may vary by product), select When I press the sleep button, and then select Hibernate. Lid (select products only)Under Power and sleep buttons and lid settings (wording may vary by product), select When I close the lid, and then select Hibernate. Power menuSelect Change Settings that are currently unavailable, and then, under Shutdown settings, select the Hibernate check box. The Power menu can be accessed by selecting the Start button. Select Save changes. 4. To initiate Hibernation, use the method that you enabled in step 3. To exit Hibernation, briefly press the power button. NOTE:
password before your work returns to the screen. If you have set a password to be required on exiting Hibernation, you must enter your Windows Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and the computer. Shut down the computer when it will be unused and disconnected from external power for an extended period. The recommended procedure is to use the Windows Shut down command. NOTE:
pressing the power button. If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly 1. 2. Save your work and close all open programs. Select the Start button, select the Power icon, and then select Shut down. 32 Chapter 6 Managing power If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:
Press ctrl+alt+delete, select the Power icon, and then select Shut down. If your computer has a user-replaceable battery (select products only), disconnect the computer from external power, and then remove the battery. Press and hold the power button for at least 10 seconds. Using the Power icon and Power Options is located on the Windows taskbar. The Power icon allows you to quickly access power The Power icon settings and view the remaining battery charge. To use Power Options, right-click the Power icon To view the percentage of remaining battery charge, place the mouse pointer over the Power icon
.
, and then select Power Options. Different Power icons indicate whether the computer is running on battery or external power. Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level. Running on battery power WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is off and unplugged from external power, the battery in the computer slowly discharges. The computer displays a message when the battery reaches a low or critical battery level. Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the computer, and other factors. NOTE: When you disconnect external power, the display brightness is automatically decreased to conserve battery charge. Select computer products can switch between graphic controllers to conserve battery charge. Using HP Fast Charge (select products only) The HP Fast Charge feature allows you to quickly charge your computer battery. Charging time may vary by
+/- 10%. Depending on your computer model and the HP AC adapter provided with your computer, HP Fast Charge operates in one or more of the following ways:
When the remaining battery charge is between zero and 50%, the battery will charge to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model. When the remaining battery charge is between zero and 90%, the battery will charge to 90% of full capacity in no more than 90 minutes. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power. Displaying battery charge To view the percentage of remaining battery charge, place the mouse pointer over the Power icon
. Using the Power icon and Power Options 33 Finding battery information in HP Support Assistant (select products only) To access battery information:
1. 2. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery:
Information about battery types, specifications, life cycles, and capacity HP Battery Check Conserving battery power Lower the brightness of the display. To conserve battery power and maximize battery life:
Turn off wireless devices when you are not using them. Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. Stop, disable, or remove any external media cards that you are not using. Before you leave your work, initiate Sleep or shut down the computer. Identifying low battery levels When a battery that is the sole power source for the computer reaches a low or critical battery level, the following behavior occurs:
The battery light (select products only) indicates a low or critical battery level. or The Power icon shows a low or critical battery notification. NOTE:
on page 33. For additional information about the Power icon, see Using the Power icon and Power Options The computer takes the following actions for a critical battery level:
If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in the Sleep state and then shuts down and loses any unsaved information. If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation. 34 Chapter 6 Managing power Resolving a low battery level Resolving a low battery level when external power is available AC adapter Connect one of the following to the computer and to external power:
Optional power adapter purchased as an accessory from HP Optional docking device or expansion product Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation 1. 2. Connect the AC adapter to the computer and to external power. Exit Hibernation by pressing the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. 2. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. Running on external power For information about connecting to external power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. WARNING! Do not charge the computer battery while you are aboard aircraft. When charging or calibrating a battery Connect the computer to external power under any of the following conditions:
When writing information to a disc (select products only) When installing or updating system software When updating the system BIOS Running on external power 35 When running Disk Defragmenter on computers with internal hard drives When performing a backup or recovery The battery begins to charge. When you connect the computer to external power:
The screen brightness increases. changes appearance. The Power icon The computer switches to battery power. When you disconnect external power:
The Power icon changes appearance. The screen brightness automatically decreases to conserve battery charge. 36 Chapter 6 Managing power 7 Security Protecting the computer Standard security features provided by the Windows operating system and the Windows Computer Setup utility (BIOS, which runs under any operating system) can protect your personal settings and data from a variety of risks. NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a product from being mishandled or stolen. NOTE: Before you send your computer for service, back up and delete confidential files, and remove all password settings. NOTE: Some features listed in this chapter may not be available on your computer. NOTE: Your computer supports Computrace, which is an online security-based tracking and recovery service available in select regions. If the computer is stolen, Computrace can track the computer if the unauthorized user accesses the Internet. You must purchase the software and subscribe to the service in order to use Computrace. For information about ordering the Computrace software, go to http://www.hp.com. Computer risk Security feature Unauthorized use of the computer HP Client Security software, in combination with a password, smart card, contactless card, registered fingerprints, or other authentication credential BIOS power-on password Unauthorized access to Computer Setup (BIOS) BIOS administrator password in Computer Setup*
Unauthorized access to the contents of a hard drive DriveLock password (select products only) in Computer Setup*
Unauthorized startup from an optional external optical drive
(select products only), optional external hard drive (select products only), or internal network adapter Boot options feature in Computer Setup*
Unauthorized access to a Windows user account Windows user password Unauthorized access to data Windows BitLocker Unauthorized removal of the computer Security cable slot (used with an optional security cable on select products only)
*Computer Setup is an embedded, ROM-based utility that can be used even when the operating system is not working or will not load. You can use a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. NOTE: On tablets without keyboards, you can use the touch screen. Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords can be set in Windows or in Computer Setup, which is preinstalled on the computer. Protecting the computer 37 BIOS administrator, power-on, and DriveLock passwords are set in Computer Setup and are managed by the system BIOS. Windows passwords are set only in the Windows operating system. If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used. You can use the same password for a Computer Setup feature and for a Windows security feature. Use the following tips for creating and saving passwords:
When creating passwords, follow requirements set by the program. Do not use the same password for multiple applications or websites, and do not reuse your Windows password for any other application or website. Use the Password Manager feature of HP Client Security to store your user names and passwords for your websites and applications. You can securely read them in the future if they cannot be remembered. Do not store passwords in a file on the computer. The following tables list commonly used Windows and BIOS administrator passwords and describe their functions. Setting passwords in Windows Password Function Administrator password*
Protects access to a Windows administrator-level account. NOTE: Setting the Windows administrator password does not set the BIOS administrator password. User password*
*For information about setting a Windows administrator password or a Windows user password, type support in the taskbar search box, and then select the HP Support Assistant app. Protects access to a Windows user account. 38 Chapter 7 Security Setting passwords in Computer Setup Password Function BIOS administrator password*
Protects access to Computer Setup. Power-on password DriveLock master password*
DriveLock user password*
NOTE:
If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. Must be entered each time you turn on or restart the computer. If you forget your power-on password, you cannot turn on or restart the computer. Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process. This password is also used to remove DriveLock protection. Protects access to the internal hard drive that is protected by DriveLock, and is set under DriveLock Passwords during the enable process.
*For details about each of these passwords, see the following topics. Managing a BIOS administrator password To set, change, or delete this password, follow these steps:
Setting a new BIOS administrator password 1. Start Computer Setup. Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. Select Security, select Create BIOS administrator password or Set Up BIOS administrator Password
(select products only), and then press enter. 3. When prompted, type a password. 4. When prompted, type the new password again to confirm. 5. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. Changing a BIOS administrator password 1. Start Computer Setup. Computers or tablets with keyboards:
Using passwords 39 Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. 3. Enter your current BIOS administrator password. Select Security, select Change BIOS administrator Password or Change Password (select products only), and then press enter. 4. When prompted, type your current password. 5. When prompted, type your new password. 6. When prompted, type your new password again to confirm. 7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. Deleting a BIOS administrator password 1. 2. 3. Start Computer Setup. Computers or tablets with keyboards:
Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. Enter your current BIOS administrator password. Select Security, select Change BIOS administrator Password or Change Password (select products only), and then press enter. 4. When prompted, type your current password. 5. When prompted for the new password, leave the field empty, and then press enter. 6. When prompted to type your new password again, leave the field empty, and then press enter. 7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using the same kind of keys you used to set the password), and then press enter. After two unsuccessful attempts to enter the BIOS administrator password, you must restart the computer and try again. 40 Chapter 7 Security Using DriveLock Security Options DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a drive, the appropriate password must be entered to access the drive. The drive must be inserted into the computer or an advanced port replicator in order for it to be unlocked. DriveLock Security Options offers the following features:
Automatic DriveLockSee Selecting Automatic DriveLock (select products only) on page 41. Set DriveLock Master PasswordSee Selecting manual DriveLock on page 42. Enable DriveLockSee Enabling DriveLock and setting a DriveLock user password on page 43. Selecting Automatic DriveLock (select products only) A BIOS administrator password must be set before you can enable Automatic DriveLock. When Automatic DriveLock is enabled, a random DriveLock user password and a DriveLock master password derived from the BIOS administrator password are created. When the computer is turned on, the random user password automatically unlocks the drive. If the drive is moved to another computer, you must enter the BIOS administrator password for the original computer at the DriveLock password prompt to unlock the drive. Enabling Automatic DriveLock To enable Automatic DriveLock, follow these steps:
1. Start Computer Setup. Computers or tablets with keyboards:
1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. 3. 4. 5. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. Use the enter key, left mouse click, or touch screen to select the Automatic DriveLock check box. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. Disabling Automatic DriveLock To disable Automatic DriveLock, follow these steps:
1. Start Computer Setup. Computers or tablets with keyboards:
Using passwords 41 1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. 2. 3. 4. 5. 6. At the BIOS administrator password prompt, enter the BIOS administrator password, and then press enter. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. Select an internal hard drive, and then press enter. Use the enter key, left mouse click, or touch screen to clear the Automatic DriveLock check box. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. Entering an Automatic DriveLock password While Automatic DriveLock is enabled and the drive remains attached to the original computer, you will not be prompted to enter a DriveLock password to unlock the drive. However, if the drive is moved to another computer, or the system board is replaced on the original computer, you will be prompted to provide the DriveLock password. If this happens, at the DriveLock Password prompt, type the BIOS administrator password for the original computer (using the same kind of keys you used to set the password), and then press enter to unlock the drive. After three incorrect attempts to enter the password, you must shut down the computer and try again. Selecting manual DriveLock CAUTION: To prevent a DriveLock-protected hard drive from becoming permanently unusable, record the DriveLock user password and the DriveLock master password in a safe place away from your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and can no longer be used. To manually apply DriveLock protection to an internal hard drive, a master password must be set, and DriveLock must be enabled in Computer Setup. Note the following considerations about using DriveLock protection:
After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by entering either the DriveLock user password or the master password. The owner of the DriveLock user password should be the day-to-day user of the protected hard drive. The owner of the DriveLock master password may be either a system administrator or the day-to-day user. The DriveLock user password and the DriveLock master password can be identical. 42 Chapter 7 Security Setting a DriveLock master password To set a DriveLock master password, follow these steps:
1. Start Computer Setup. Computers or tablets with keyboards:
1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. Select Security, make the selection for Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. Select the hard drive you want to protect, and then press enter. Select Set DriveLock Master Password, and then press enter. Carefully read the warning. Follow the on-screen instructions to set a DriveLock master password. 2. 3. 4. 5. 6. NOTE: You can enable DriveLock and set a DriveLock user password before exiting from Computer Setup. For more information, see Enabling DriveLock and setting a DriveLock user password on page 43. 7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. Enabling DriveLock and setting a DriveLock user password To enable DriveLock, and set a DriveLock user password, follow these steps:
1. Start Computer Setup. Computers or tablets with keyboards:
1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. Select the hard drive you want to protect, and then press enter. Select Enable DriveLock and then press enter. 2. 3. 4. Using passwords 43 5. 6. 7. Carefully read the warning. Follow the on-screen instructions to set a DriveLock user password and enable DriveLock. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. Disabling DriveLock 1. Start Computer Setup. Computers or tablets with keyboards:
1. 2. Turn off the computer. Press the power button, and when the HP logo appears, press f10 to enter Computer Setup. Tablets without keyboards:
1. 2. Turn off the tablet. Press the power button in combination with the volume down button until the Startup menu is displayed, and then tap f10 to enter Computer Setup. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. Select the hard drive you want to manage, and then press enter. Select Disable DriveLock, and then press enter. Follow the on-screen instructions to disable DriveLock. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. 2. 3. 4. 5. 6. Entering a DriveLock password Be sure that the hard drive is inserted into the computer (not into an optional docking device or external MultiBay). At the DriveLock Password prompt, type your DriveLock user or master password (using the same kind of keys you used to set the password), and then press enter. After three incorrect attempts to enter the password, you must shut down the computer and try again. Changing a DriveLock password To change a DriveLock password in Computer Setup, follow these steps:
1. 2. 3. 4. Turn off the computer. Press the power button. At the DriveLock Password prompt, type the current DriveLock user password or master password that you are changing, press enter, and then press or tap f10 to enter Computer Setup. Select Security, select Hard Drive Utilities, select DriveLock/Automatic DriveLock, and then press enter. 44 Chapter 7 Security 5. Select the hard drive you want to manage, and then press enter. 6. Make the selection for the DriveLock password that you want to change, and then follow the on-screen instructions to enter passwords. NOTE: The Change DriveLock Master Password option is visible only if the DriveLock master password was provided at the DriveLock Password prompt in step 3. 7. To save your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. Windows Hello (select products only) On products equipped with a fingerprint reader or an infrared camera, you can use Windows Hello to sign in by swiping your finger or looking at the camera. To set up Windows Hello:
1. 2. 3. Select the Start button, select Settings, select Accounts, and then select Sign-in options. To add a password, select Add. Select Get Started, and then follow the on-screen instructions enroll your fingerprint or facial ID and set up a PIN. NOTE: The PIN is not limited in length, but it must consist of numbers only. To include alphabetic or special characters, select the include letters and symbols checkbox. Using antivirus software When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date. Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to use an antivirus program in order to fully protect your computer. For more information about computer viruses, access the HP Support Assistant. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a software program you install on your computer and/or network, or it can be a solution made up of both hardware and software. There are two types of firewalls to consider:
Host-based firewallsSoftware that protects only the computer it is installed on. Network-based firewallsInstalled between your DSL or cable modem and your home network to protect all the computers on the network. Windows Hello (select products only) 45 When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked. Your computer or networking equipment may already have a firewall installed. If not, firewall software solutions are available. NOTE: Under some circumstances a firewall can block access to Internet games, interfere with printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the problem, disable the firewall, perform the task that you want to perform, and then reenable the firewall. To permanently resolve the problem, reconfigure the firewall. Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates. To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert. You can install these updates automatically. To view or change the settings:
1. 2. 3. Select the Start button, select Settings, and then select Update & Security. Select Windows Update, and then follow the on-screen instructions. To schedule a time for installing updates, select Advanced Options, and then follow the on-screen instructions. Using HP Client Security (select products only) HP Client Security software is preinstalled on your computer. This software can be accessed through the HP Client Security icon at the far right of the taskbar or Windows Control Panel. It provides security features that help protect against unauthorized access to the computer, networks, and critical data. For more information, see the HP Client Security software Help. Using HP Device as a Service (HP DaaS) (select products only) HP DaaS is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. You can quickly download and install the software, which is highly cost effective relative to traditional in-house solutions. For more information, go to https://www.hptouchpointmanager.com/. Using an optional security cable (select products only) A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions. 46 Chapter 7 Security Using a fingerprint reader (select products only) Integrated fingerprint readers are available on select products. In order to use the fingerprint reader, you must enroll your fingerprints in HP Client Security's Credential Manager. Refer to the HP Client Security software Help. After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password Manager to store and fill in your user names and passwords in supported websites and applications. Locating the fingerprint reader On the right side of the keyboard Near the bottom of the TouchPad The fingerprint reader is a small metallic sensor that is located in one of the following areas of your computer:
On the upper-right side of the display On the left side of the display On the back of the display Depending on your product, the reader may be oriented horizontally or vertically. Using a fingerprint reader (select products only) 47 8 Maintenance It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer. Improving performance You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. Using Disk Defragmenter HP recommends using Disk Defragmenter to defragment your hard drive at least once a month. NOTE:
It is not necessary to run Disk Defragmenter on solid-state drives. To run Disk Defragmenter:
1. 2. 3. Connect the computer to AC power. Type defragment in the taskbar search box, and then select Defragment and optimize your drives. Follow the on-screen instructions. For additional information, access the Disk Defragmenter software Help. Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup:
1. 2. Type disk in the taskbar search box, and then select Disk Cleanup. Follow the on-screen instructions. 48 Chapter 8 Maintenance Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions:
You move the computer with the display closed while the computer is running on battery power. You drop the computer. A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal operation. NOTE: Only internal hard drives are protected by HP 3D DriveGuard. A hard drive installed in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary for these drives. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to show that the drive in a primary hard drive bay and/or the drive in a secondary hard drive bay (select products only) is parked. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notifications when updates become available. If you would like to update your programs and drivers, follow these instructions:
1. 2. 3. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. Select My notebook, select the Updates tab, and then select Check for updates and messages. Follow the on-screen instructions. Cleaning your computer Alcohol-free glass-cleaning fluid Use the following products to safely clean your computer:
Solution of water and mild soap Static-free cloth wipes Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) Updating programs and drivers 49 CAUTION: Avoid strong cleaning solvents or germicidal wipes that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches. Cleaning procedures Follow the procedures in this section to safely clean your computer. WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. 2. 3. Turn off the computer. Disconnect AC power. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components. Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that a display is dry before you close the computer. Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously, or use an acceptable disposable wipe. NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris. Cleaning the TouchPad, keyboard, or mouse (select products only) WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys. To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously. To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension. Traveling with or shipping your computer If you have to travel with or ship your computer, follow these tips to keep your equipment safe. Prepare the computer for traveling or shipping:
Back up your information to an external drive. Remove all discs and all external media cards, such as memory cards. 50 Chapter 8 Maintenance Turn off and then disconnect all external devices. Shut down the computer. Take along a backup of your information. Keep the backup separate from the computer. When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. If you are shipping the computer or a drive, use suitable protective packaging and label the package FRAGILE. The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on. If you are traveling internationally, follow these suggestions:
Check the computer-related customs regulations for each country or region on your itinerary. Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances. Traveling with or shipping your computer 51 9 Backing up, restoring, and recovering This chapter provides information about the following processes, which are standard procedure for most products:
Backing up your personal informationYou can use Windows tools to back up your personal information (see Using Windows tools on page 52). Creating a restore pointYou can use Windows tools to create a restore point (see Using Windows tools on page 52). Creating recovery media (select products only)You can use HP Recovery Manager or HP Cloud Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery media (select products only) on page 52). Restoring and recoveryWindows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state (see Using Windows tools on page 52). Removing the Recovery PartitionTo remove the Recovery partition to reclaim hard drive space
(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more information, see Removing the HP Recovery partition (select products only) on page 56. Using Windows tools IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss. You can use Windows tools to back up personal information and create system restore points and recovery media, allowing you to restore from backup, refresh the computer, and reset the computer to its original state. NOTE:
If computer storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get Help app. 1. 2. Select the Start button, and then select the Get Help app. Enter the task you want to perform. NOTE: You must be connected to the Internet to access the Get Help app. Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system. To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start button, select File Explorer, and then select This PC. NOTE:
If your computer does not list the Recovery partition in addition to the Windows partition, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. 52 Chapter 9 Backing up, restoring, and recovering On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page 54. Using HP Recovery Manager to create recovery media NOTE:
If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Before you begin Before you begin, note the following:
Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. HP Recovery Manager examines the computer and determines the required media storage capacity. To create recovery media, use one of the following options:
NOTE:
If the computer does not have a recovery partition, HP Recovery Manager displays the Windows Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank USB flash drive or hard drive. If your computer has an optical drive with DVD writer capability, be sure to use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CDRW, DVDRW, double-layer DVDRW, or BD-RE (rewritable Blu-ray) discs, which are not compatible with HP Recovery Manager software. If your computer does not include an integrated optical drive with DVD writer capability, you can use an external optical drive (purchased separately) to create recovery discs, as described above. If an external optical drive is used, you must connect it directly to a USB port on the computer. It cannot be connected to a USB port on an external device, such as a USB hub. To create a recovery USB flash drive, use a high-quality blank USB flash drive. Be sure that the computer is connected to AC power before you begin creating the recovery media. The creation process can take an hour or more. Do not interrupt this process. If necessary, you can exit the program before you have finished creating all of the recovery media. HP Recovery Manager will finish the current DVD or USB flash drive. The next time you start HP Recovery Manager, you will be prompted to continue. Creating the recovery media To create HP Recovery media using HP Recovery Manager:
IMPORTANT:
beginning these steps. For a tablet with a detachable keyboard, connect the tablet to the keyboard base before 1. 2. Type recovery in the taskbar search box, and then select HP Recovery Manager. Select Create recovery media, and then follow the on-screen instructions. If you need to recover the system, see Recovering using HP Recovery Manager on page 54. Creating HP Recovery media (select products only) 53 Using the HP Cloud Recovery Download Tool to create recovery media To create HP Recovery media using the HP Cloud Recovery Download Tool:
1. 2. Go to http://www.hp.com/support. Select Software and Drivers, and then follow the on-screen instructions. Restoring and recovery Restoring and recovery can be performed using one or more of the following options: Windows tools, HP Recovery Manager, or the HP Recovery partition. IMPORTANT: Not all methods are available on all products. Restoring, resetting, and refreshing using Windows tools Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 52. Restoring using HP Recovery Manager and the HP Recovery partition You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore the computer to the original factory state:
Resolving problems with preinstalled applications or driversTo correct a problem with a preinstalled application or driver:
1. 2. Type recovery in the taskbar search box, and then select HP Recovery Manager. Select Reinstall drivers and/or applications, and then follow the on-screen instructions. Using System RecoveryTo recover the Windows partition to original factory content, select the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 54. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 52. Using Factory Reset (select products only)Restores the computer to its original factory state by deleting all information from the hard drive and recreating the partitions and then reinstalling the operating system and the software that was installed at the factory (select products only). To use the Factory Reset option, you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 52. NOTE:
install the operating system and the software that was installed at the factory. If you have replaced the hard drive in the computer, you can use the Factory Reset option to Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created HP Recovery media, see Creating HP Recovery media (select products only) on page 52. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 52. 54 Chapter 9 Backing up, restoring, and recovering IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. NOTE: When you start the recovery process, only the options available for your computer are displayed. Before you begin, note the following:
HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. If the computer hard drive fails, HP Recovery media must be used. This media is created using HP Recovery Manager. See Creating HP Recovery media (select products only) on page 52. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. Recovering using the HP Recovery partition (select products only) The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. The HP Recovery partition (select products only) allows System Recovery only. To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT:
beginning these steps (select products only). For a tablet with a detachable keyboard, connect the tablet to the keyboard base before 1. 2. 3. Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows Recovery Environment. or For computers or tablets with keyboards attached:
Press f11 while the computer boots, or press and hold f11 as you press the power button. For tablets without keyboards:
Turn on or restart the tablet, quickly hold down the volume up button, and then select f11. Select Troubleshoot from the boot options menu. Select Recovery Manager, and then follow the on-screen instructions. If your computer does not automatically restart in HP Recovery Manager, change the computer NOTE:
boot order, and then follow the on-screen instructions. See Changing the computer boot order on page 56. Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. Insert the HP Recovery media, and then restart the computer. Restoring and recovery 55 If your computer does not automatically restart in HP Recovery Manager, change the computer NOTE:
boot order, and then follow the on-screen instructions. See Changing the computer boot order on page 56. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media. To change the boot order:
IMPORTANT:
beginning these steps. For a tablet with a detachable keyboard, connect the tablet to the keyboard base before 1. 2. Insert the HP Recovery media. Access the system Startup menu. For computers or tablets with keyboards attached:
Turn on or restart the computer, quickly press esc, and then press f9 for boot options. For tablets without keyboards:
Turn on or restart the tablet, quickly hold down the volume up button, and then select f9. or Turn on or restart the tablet, quickly hold down the volume down button, and then select f9. 3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See Creating HP Recovery media (select products only) on page 52. Follow these steps to remove the HP Recovery partition:
1. 2. Type recovery in the taskbar search box, and then select HP Recovery Manager. Select Remove Recovery Partition, and then follow the on-screen instructions. 56 Chapter 9 Backing up, restoring, and recovering 10 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Navigating and selecting in Computer Setup To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to select the item. To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard. To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. To exit Computer Setup, choose one of the following methods:
To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. Restoring factory settings in Computer Setup NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. 2. Start Computer Setup. See Starting Computer Setup on page 57. Select Main, select Apply Factory Defaults and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. Using Computer Setup 57 NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory Defaults and Exit. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your computer. BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if you are already in Windows) or by using Computer Setup. 1. 2. 3. Start Computer Setup. See Starting Computer Setup on page 57. Select Main, and then select System Information. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and Exit, and then select Yes. NOTE:
If you are using arrow keys to highlight your choice, you must then press enter. To check for later BIOS versions, see Downloading a BIOS update on page 58. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. 2. 3. 4. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions. At the download area, follow these steps:
58 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start a. b. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. NOTE:
any software updates, especially system BIOS updates. If you connect your computer to a network, consult the network administrator before installing BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1. 2. 3. 4. 5. Type file in the taskbar search box, and then select File Explorer. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). Using the hard drive path you recorded earlier, open the folder that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Changing the boot order using the f9 prompt To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Select a boot device, press enter, and then follow the on-screen instructions. TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities. TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS). NOTE:
If you change the TPM setting to Hidden, TPM is not visible in the operating system. To access TPM settings in Computer Setup:
1. 2. Start Computer Setup. See Starting Computer Setup on page 57. Select Security, select TPM Embedded Security, and then follow the on-screen instructions. TPM BIOS settings (select products only) 59 Using HP Sure Start (select products only) Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 60 Chapter 10 Computer Setup (BIOS), TPM, and HP Sure Start 11 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 61. After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant. 1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. b. Select the Start button, and then select HP Help and Support. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as administrator. or To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. b. c. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar. Select Troubleshooting and fixes. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE:
If you need to stop a diagnostic test at any time, select Cancel. 3. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-
digit Failure ID code is generated. For assistance in correcting the problem, contact support, and then provide the Failure ID code. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows download instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided. Using HP PC Hardware Diagnostics Windows (select products only) 61 Downloading the latest HP PC Hardware Diagnostics Windows version To download HP PC Hardware Diagnostics Windows, follow these steps:
1. 2. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location. Downloading HP Hardware Diagnostics Windows by product name or number (select products only) NOTE:
product name or number. For some products, it may be necessary to download the software to a USB flash drive by using the To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. 2. 3. Go to http://www.hp.com/support. Select Get software and drivers, select your type of product, and then enter the product name or number in the search box that is displayed. In the HP PC Hardware Diagnostics section, select Download, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow these steps:
Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded, double-click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI NOTE:
For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 63. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE:
If you need to stop a diagnostic test, press esc. 62 Chapter 11 Using HP PC Hardware Diagnostics Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. 2. Turn on or restart the computer, and quickly press esc. Press f2. The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 63. b. c. Hard drive BIOS 3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive HP PC Hardware Diagnostics UEFI is not included in the preinstall image. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1. 2. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then select Run. Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) NOTE:
product name or number. For some products, it may be necessary to download the software to a USB flash drive by using the To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive:
1. 2. 3. Go to http://www.hp.com/support. Enter the product name or number, select your computer, and then select your operating system. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your computer. Using HP PC Hardware Diagnostics UEFI 63 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. 2. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then select Run. Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number NOTE:
number. For some products, it may be necessary to download the software by using the product name or To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. 2. 3. Go to http://www.hp.com/support. Select Get software and drivers, select your type of product, enter the product name or number in the search box that is displayed, select your computer, and then select your operating system. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:
Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics. Set a location for storing the test results. You can also set the user name and password settings used for uploads. Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. 2. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. Select Advanced, and then select Settings. 64 Chapter 11 Using HP PC Hardware Diagnostics 3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 65 12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100240 V, 5060 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. The voltage and current for your computer is located on the regulatory label. Input Power Rating Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A /
15 V dc @ 3 A / 20 V dc @ 2.25 A 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A 65 W USB-C 5 V dc @ 3 A / 9 V dc @ 3A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 4.33 A / 20 V dc @ 3.25 A 65 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc
@ 5 A / 20 V dc @ 4.5 A 90 W USB-C 19.5 V dc @ 2.31 A 45 W 19.5 V dc @ 3.33 A 65 W 19.5 V dc @ 4.62 A 90 W 19.5 V dc @ 6.15 A 120 W 19.5 V dc @ 6.9 A 135 W 19.5 V dc @ 7.70 A 150 W 19.5 V dc @ 10.3 A 200 W 19.5 V dc @ 11.8 A 230 W 19.5 V dc @ 16.92 A 330 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. 66 Chapter 12 Specifications Operating environment Factor Temperature Metric U.S. Operating (writing to optical disc) 5C to 35C Nonoperating
-20C to 60C Relative humidity (noncondensing) Operating Nonoperating 10% to 90%
5% to 95%
Maximum altitude (unpressurized) 41F to 95F
-4F to 140F 10% to 90%
5% to 95%
Operating Nonoperating
-15 m to 3,048 m
-15 m to 12,192 m
-50 ft to 10,000 ft
-50 ft to 40,000 ft Operating environment 67 13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contactfor example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. Keep components in their electrostatic-safe containers until you are ready to install them. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. Use nonmagnetic tools. Before handling components, discharge static electricity by touching an unpainted metal surface. If you remove a component, place it in an electrostatic-safe container. 68 Chapter 13 Electrostatic Discharge 14 Accessibility Accessibility HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in everything we do. Here are some examples of how we are putting differences to work to create an inclusive environment focused on connecting people to the power of technology throughout the world. Finding the technology tools you need Technology can unleash your human potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology helps increase, maintain, and improve the functional capabilities of electronic and information technology. For more information, see Finding the best assistive technology on page 70. Our commitment HP is committed to providing products and services that are accessible for people with disabilities. This commitment supports our company's diversity objectives and helps us ensure that the benefits of technology are available to all. Our accessibility goal is to design, produce, and market products and services that can be effectively used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. To achieve our goal, this Accessibility Policy establishes seven key objectives to guide our actions as a company. All HP managers and employees are expected to support these objectives and their implementation in accordance with their roles and responsibilities:
Raise the level of awareness of accessibility issues within our company, and provide our employees with the training they need to design, produce, market, and deliver accessible products and services. Develop accessibility guidelines for products and services, and hold product development groups accountable for implementing these guidelines where competitively, technically, and economically feasible. Involve people with disabilities in the development of accessibility guidelines, and in the design and testing of products and services. Document accessibility features and make information about our products and services publicly available in an accessible form. Establish relationships with leading assistive technology and solution providers. Support internal and external research and development that will improve assistive technology relevant to our products and services. Support and contribute to industry standards and guidelines for accessibility. International Association of Accessibility Professionals (IAAP) IAAP is a not-for-profit association focused on advancing the accessibility profession through networking, education, and certification. The objective is to help accessibility professionals develop and advance their careers and to better enable organizations to integrate accessibility into their products and infrastructure. Accessibility 69 HP is a founding member, and we joined to participate with other organizations to advance the field of accessibility. This commitment supports our companys accessibility goal of designing, producing, and marketing products and services that can be effectively used by people with disabilities. IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join the online community, sign up for newsletters, and learn about membership options. Finding the best assistive technology Everyone, including people with disabilities or age-related limitations, should be able to communicate, express themselves, and connect with the world using technology. HP is committed to increasing accessibility awareness within HP and with our customers and partners. Whether its large fonts that are easy on the eyes, voice recognition that lets you give your hands a rest, or any other assistive technology to help with your specific situationa variety of assistive technologies make HP products easier to use. How do you choose?
Assessing your needs Technology can unleash your potential. Assistive technology removes barriers and helps you create independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain, and improve the functional capabilities of electronic and information technology. You may choose from many AT products. Your AT assessment should allow you to evaluate several products, answer your questions, and facilitate your selection of the best solution for your situation. You will find that professionals qualified to do AT assessments come from many fields, including those licensed or certified in physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others, while not certified or licensed, may also provide evaluation information. You will want to ask about the individual's experience, expertise, and fees to determine if they are appropriate for your needs. Accessibility for HP products HP PCsWindows 7 Accessibility Options HP Elite x3Accessibility Options (Windows 10 Mobile) The following links provide information on accessibility features and assistive technology, if applicable, included in various HP products. These resources will help you select the specific assistive technology features and product(s) most appropriate for your situation. HP Slate 7 TabletsEnabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean) HP SlateBook PCsEnabling Accessibility Features (Android 4.3,4.2/Jelly Bean) HP Chromebook PCsEnabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome OS) HP PCsWindows 10 Accessibility Options HP PCsWindows 8 Accessibility Options HP Shoppingperipherals for HP products If you need additional support with the accessibility features on your HP product, see Contacting support on page 75. Additional links to external partners and suppliers that may provide additional assistance:
Google Products accessibility information (Android, Chrome, Google Apps) Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office) 70 Chapter 14 Accessibility Assistive Technologies sorted by impairment type Assistive Technologies sorted by product type Assistive Technology vendors with product descriptions Assistive Technology Industry Association (ATIA) Standards and legislation Standards Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to address access to information and communication technology (ICT) for people with physical, sensory, or cognitive disabilities. The standards contain technical criteria specific to various types of technologies, as well as performance-based requirements which focus on functional capabilities of covered products. Specific criteria cover software applications and operating systems, web-based information and applications, computers, telecommunications products, video and multi-media, and self-contained closed products. Mandate 376 EN 301 549 The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online toolkit for public procurement of ICT products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement. Web Content Accessibility Guidelines (WCAG) Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web designers and developers create sites that better meet the needs of people with disabilities or age-related limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video) and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012. WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory, physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0 provides characteristics of accessible content:
Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of presentation, and color contrast) Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and navigability) Understandable (by addressing readability, predictability, and input assistance) Robust (for instance, by addressing compatibility with assistive technologies) Legislation and regulations Accessibility of IT and information has become an area of increasing legislative importance. This section provides links to information on key legislation, regulations, and standards. United States Canada Europe Standards and legislation 71 United Kingdom Australia Worldwide United States Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the procurement of ICT, perform market research to determine the availability of accessible products and services, and document the results of their market research. The following resources provide assistance in meeting Section 508 requirements:
www.section508.gov Buy Accessible The U.S. Access Board is currently updating the Section 508 standards. This effort will address new technologies and other areas where the standards need to be modified. For more information, go to Section 508 Refresh. Section 255 of the Telecommunications Act requires telecommunications products and services to be accessible to people with disabilities. FCC rules cover all hardware and software telephone network equipment and telecommunications equipment used in the home or office. Such equipment includes telephones, wireless handsets, fax machines, answering machines, and pagers. FCC rules also cover basic and special telecommunications services, including regular telephone calls, call waiting, speed dialing, call forwarding, computer-provided directory assistance, call monitoring, caller identification, call tracing, and repeat dialing, as well as voice mail and interactive voice response systems that provide callers with menus of choices. For more information, go to Federal Communication Commission Section 255 information. 21st Century Communications and Video Accessibility Act (CVAA) The CVAA updates federal communications law to increase the access of persons with disabilities to modern communications, updating accessibility laws enacted in the 1980s and 1990s to include new digital, broadband, and mobile innovations. Regulations are enforced by the FCC and documented as 47 CFR Part 14 and Part 79. FCC Guide on the CVAA Other U.S. legislation and initiatives Americans with Disabilities Act (ADA), Telecommunications Act, the Rehabilitation Act and others Canada The Accessibility for Ontarians with Disabilities Act was established to develop and implement accessibility standards to make goods, services, and facilities accessible to Ontarians with disabilities and to provide for the involvement of persons with disabilities in the development of the accessibility standards. The first standard of the AODA is the customer service standard; however, standards for transportation, employment, and information and communication are also being developed. The AODA applies to the Government of Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or organization that provides goods, services, or facilities to the public or other third parties and that has at least one employee in Ontario; and accessibility measures must be implemented on or before January 1, 2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA) . 72 Chapter 14 Accessibility Europe EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility requirements for public procurement of products and services in the ICT domain (European Commission Mandate M 376, Phase 1)" has been released. Background: The three European Standardization Organizations have set up two parallel project teams to carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."
ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further details about the work performed by STF333 (e.g., Terms of Reference, specification of the detailed work tasks, time plan for the work, previous drafts, listing of comments received and means to contact the task force) can be found at the Special Task Force 333. The parts relating to the assessment of suitable testing and conformity schemes were carried out by a parallel project, detailed in CEN BT/WG185/PT. For further information, go to the CEN project team website. The two projects are closely coordinated. European Commission mandate for e-accessibility (PDF 46KB) Commission takes low profile on e-accessibility CEN project team United Kingdom The Disability Discrimination Act of 1995 (DDA) was enacted to ensure that websites are accessible to blind and disabled users in the United Kingdom. W3C UK Policies Australia The Australian government has announced their plan to implement Web Content Accessibility Guidelines 2.0. All Australian government websites will require Level A compliance by 2012, and Double A by 2015. The new standard replaces WCAG 1.0, which was introduced as a mandated requirement for agencies in 2000. Worldwide JTC1 Special Working Group on Accessibility (SWG-A) G3ict: The Global Initiative for Inclusive ICT Italian accessibility legislation W3C Web Accessibility Initiative (WAI) Standards and legislation 73 Useful accessibility resources and links The following organizations may be good resources for information about disabilities and age-related limitations. NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page does not imply endorsement by HP. Organizations American Association of People with Disabilities (AAPD) The Association of Assistive Technology Act Programs (ATAP) Hearing Loss Association of America (HLAA) Information Technology Technical Assistance and Training Center (ITTATC) Lighthouse International National Association of the Deaf National Federation of the Blind Rehabilitation Engineering & Assistive Technology Society of North America (RESNA) Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI) W3C Web Accessibility Initiative (WAI) Educational institutions California State University, Northridge, Center on Disabilities (CSUN) University of Wisconsin - Madison, Trace Center University of Minnesota computer accommodations program Other disability resources ADA (Americans with Disabilities Act) Technical Assistance Program Business & Disability network EnableMart European Disability Forum Job Accommodation Network Microsoft Enable U.S. Department of Justice - A Guide to disability rights Laws HP links Our contact webform HP comfort and safety guide HP public sector sales 74 Chapter 14 Accessibility Contacting support NOTE: Support is in English only. Customers who are deaf or hard of hearing that have questions about technical support or accessibility of HP products:
Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options:
Complete the Contact form for people with disabilities or age-related limitations. Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. Contacting support 75 Index A accessibility 69 accessibility needs assessment 70 action keys 13 identifying 13 mute 13 screen brightness 13 speaker volume 13 switch screen image 13 using 13 wireless 13 administrator password 38 airplane mode key 17 antivirus software 45 assistive technology (AT) finding 70 purpose 69 AT (assistive technology) finding 70 purpose 69 audio 27 adjusting volume 13 HDMI 29 headsets 27 sound settings 27 speakers 27 audio-out (headphone)/audio-in
(microphone) combo jack, identifying 6 Automatic DriveLock disabling 41 enabling 41 Automatic Drivelock 41 Automatic DriveLock password entering 42 B backup, creating 52 backups 52 battery conserving power 34 discharging 34 factory-sealed 35 finding information 34 76 Index low battery levels 34 resolving low battery level 35 critical battery level 34 customer support, accessibility 75 battery charge 33 battery information, finding 34 battery light 4 battery power 33 BIOS determining version 58 downloading an update 58 updating 58 Bluetooth device 17, 19 Bluetooth label 16 boot order changing using the f9 prompt 59 boot order, changing 56 bottom 16 buttons left TouchPad 9 power 6 right TouchPad 9 C camera 8, 11 identifying 8, 11 using 27 camera light, identifying 8, 11 caps lock light, identifying 10 caring for your computer 49 cleaning your computer 49 components bottom 14 display 8 keyboard area 9 left side 6 right side 4 Computer Setup D data transfer 29 Disk Cleanup software 48 Disk Defragmenter software 48 display components 8 DriveLock description 42 disabling 44 enabling 43 DriveLock master password changing 44 DriveLock password changing 44 entering 44 setting 43 E electrostatic discharge 68 embedded numeric keypad, identifying 12 esc key, identifying 12 external power, using 35 F factory-sealed battery 35 fingerprint reader 47 fingerprints, registering 45 firewall software 45 fn key, identifying 12 four-finger tap TouchPad gesture 24 G GPS 19 BIOS administrator password 39 navigating and selecting 57 restoring factory settings 57 starting 57 computer setup 57 connecting to a WLAN 18 connector, power 5 corporate WLAN connection 18 H hardware, locating 3 HDMI audio, configuring 29 HDMI port connecting 28 HDMI port, identifying 4 headsets, connecting 27 Hibernation exiting 32 initiated during critical battery level 34 initiating 32 K keyboard and optional mouse using 26 keypad embedded numeric 12 high-definition devices, connecting keys 28, 29 hot keys microphone mute 13 HP 3D DriveGuard 49 HP Assistive Policy 69 HP Client Security 46 HP Device as a Service (HP DaaS) 46 HP Fast Charge 33 HP LAN-Wireless Protection 21 HP MAC Address Pass Through 22 HP PC Hardware Diagnostics UEFI downloading 63 starting 63 using 62 HP PC Hardware Diagnostics Windows downloading 61 installing 62 using 61 HP Recovery Manager correcting boot problems 56 starting 55 HP Recovery media recovery 55 using 53 HP Recovery partition recovery 55 removing 56 HP resources 2 HP Touchpoint Manager 46 I initiating Sleep and Hibernation 31 input power 66 internal microphones, identifying 8 International Association of Accessibility Professionals 69 J jacks audio-out (headphone)/audio-in
(microphone) combo 6 network 4 RJ-45 (network) 4 action 13 esc 12 fn 12 Windows 12 L labels Bluetooth 16 regulatory 16 serial number 15 service 15 wireless certification 16 WLAN 16 left side components 6 lights AC adapter and battery 4 battery 4 camera 8, 11 caps lock 10 power 7 RJ-45 (network) 4 TouchPad 10 wireless 10 low battery level 34 M maintenance Disk Cleanup 48 Disk Defragmenter 48 updating programs and drivers 49 managing power 31 memory card reader, identifying 4 microphone mute key, identifying 13 MicroSD memory card reader, identifying 4 minimized image recovery 55 minimized image, creating 54 Miracast 29 mute volume action key 13 N network jack, identifying 4 NFC 19 O one-finger slide touch screen gesture 26 operating environment 67 original system recovery 54 P passwords administrator 38 BIOS administrator 39 user 38 ports HDMI 4, 28 USB SuperSpeed 4, 6 USB Type-C 4, 30 power battery 33 external 35 power button, identifying 6 power connector identifying 5 power icon, using 33 power lights 7 power settings, using 33 product name and number, computer 15 public WLAN connection 18 R recovery 52 discs 53, 55 HP Recovery Manager 54 HP Recovery partition 54 media 55 starting 55 supported discs 53 system 54 USB flash drive 55 using HP Recovery media 53 recovery media creating using HP Cloud Recovery Download Tool 54 creating using HP Recovery Manager 53 creating using Windows tools 52 discs 53 HP Recovery partition 52 USB flash drive 53 using 53 recovery partition, removing 56 Index 77 V video 28 HDMI port 28 wireless displays 29 volume adjusting 13 mute 13 volume button identifying 7 W Windows backup 52 recovery media 52 system restore point 52 Windows Hello using 45 Windows key, identifying 12 Windows tools, using 52 wireless action key 13 wireless button 17 wireless certification label 16 wireless controls button 17 operating system 17 wireless key 17 wireless light 17 wireless light, identifying 10 wireless network (WLAN) connecting 18 corporate WLAN connection 18 functional range 18 public WLAN connection 18 WLAN antennas, identifying 8 WLAN device 16 WLAN label 16 WWAN device 17, 18 regulatory information regulatory label 16 wireless certification labels 16 Remote HP PC Hardware Diagnostics UEFI settings customizing 64 using 64 resources, accessibility 74 restoring 52 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) lights, identifying 4 S screen brightness action keys 13 Section 508 accessibility standards 71, 72 security cable slot, identifying 6 serial number, computer 15 service labels, locating 15 setup utility navigating and selecting 57 restoring factory settings 57 shipping the computer 50 shutdown 32 Sleep exiting 31 initiating 31 Sleep and Hibernation, initiating 31 slots security cable 6 software antivirus 45 Disk Cleanup 48 Disk Defragmenter 48 firewall 45 software installed, locating 3 software updates, installing 46 sound. See audio sound settings, using 27 speaker volume action keys 13 speakers connecting 27 identifying 14 special keys, using 12 standards and legislation, accessibility 71 Sure Start using 60 switch screen image action key 13 system recovery 54 system restore point, creating 52 T tap TouchPad and touch screen gesture 23 three-finger swipe TouchPad gesture 25 touch screen gestures one-finger slide 26 TouchPad using 23 TouchPad and touch screen gestures tap 23 two-finger pinch zoom 24 TouchPad buttons identifying 9 TouchPad gestures four-finger tap 24 three-finger swipe 25 two-finger slide 24 two-finger tap 24 TouchPad light, identifying 10 TouchPad zone identifying 9 TPM settings 59 transfer data 29 traveling with the computer 16, 50 turning off the computer 32 two-finger pinch zoom TouchPad and touch screen gesture 24 two-finger slide TouchPad gesture 24 two-finger tap TouchPad gesture 24 U unresponsive system 32 updating programs and drivers 49 USB SuperSpeed port, identifying 4, 6 USB Type-C port, connecting 30 USB Type-C port, identifying 4 user password 38 using the keyboard and optional mouse 26 supported discs, recovery 53 using the TouchPad 23 78 Index
This product uses the FCC Data API but is not endorsed or certified by the FCC