USER MANUAL SM-W767 English (EU). 06/2019. Rev.1.0 www.samsung.com Settings 48 Windows Settings 50 BIOS (Setup utility) Appendix 54 Troubleshooting 59 Windows recovery function 59 Removing the battery Table of Contents Basics 3 4 Read me first Device overheating situations and solutions Device layout and functions 8 11 Battery 14 SIM or USIM card (nano-SIM card) 15 Memory card (microSD card) 17 Turning the device on and off 18 Keyboard 23 Understanding the screen 25 Windows 34 Entering text 35 Screen capture 35 Device and data management 36 Connecting to an external display Installing or uninstalling apps Applications 37 38 Samsung Notes 39 Samsung Flow 41 Camera 42 Samsung Gallery 46 Galaxy Book 2 Basics Read me first Please read this manual before using the device to ensure safe and proper use. Descriptions are based on the devices default settings. Some content may differ from your device depending on the region, service provider, model specifications, or devices software. Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the devices specifications and the environment that it is used in. Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung. Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly. Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media. You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature. Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers. Modifying the devices operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty. 3 Basics You can see the touchscreen clearly even in strong outdoor sunlight by automatically adjusting the contrast range based on the surrounding environment. Due to the nature of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting. It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods and turn off the touchscreen when not using the device. Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, on the task bar, tap Galaxy Book About device Regulatory information. Depending on the region, you can view the regulatory information on the device. To view the information, on the task bar, tap Regulatory information. Galaxy Book Legal information Instructional icons Warning: situations that could cause injury to yourself or others Caution: situations that could cause damage to your device or other equipment Notice: notes, usage tips, or additional information Device overheating situations and solutions When the device heats up while charging the battery While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the devices lifespan and is in the devices normal range of operation. If the battery becomes too hot, the charger may stop charging. 4 Basics Do the following when the device heats up:
Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again. If the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one. When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger. The wireless charging or fast charging feature is only available on supported models. When the device heats up during use When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while. The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model. During the initial setup after purchase or when restoring data When downloading large files When using apps that require more power or using apps for extended periods When playing high-quality games for extended periods When recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to a TV 5 Basics While multitasking (or, when running many apps in the background) When using Split screen view When updating or installing apps while recording videos When downloading large files during a video call When recording videos while using a navigation app When using large amount of data for syncing with the cloud, email, or other accounts When using a navigation app in a car while the device is placed in direct sunlight When using the mobile hotspot and tethering feature When using the device in areas with weak signals or no reception When charging the battery with a damaged USB cable When the devices multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead When you are roaming Do the following when the device heats up:
Keep the device updated with the latest software. Conflicts between running apps may cause the device to heat up. Restart the device. Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them. Close apps that increase battery consumption or that run in the background when not in use. Delete unnecessary files or unused apps. Decrease the screen brightness. If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre. 6 Basics Precautions for device overheating If you begin to feel uncomfortable due to the device overheating, stop using the device. When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models. If the device overheats and reaches a certain temperature, a warning massage will appear to prevent device failure, skin irritations and damages, and battery leakage. To lower the devices temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and all calling and other features will be limited, except for emergency calls, until the device cools down. If the second message appears due to a further increase of the devices temperature, the device will turn off. Do not use the device until the devices temperature drops below the specified level. If the second warning message appears during an emergency call, the call will not be disconnected by a forced shut down. Precautions for operating environment Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the batterys lifespan, damaging the device, or causing a fire. Do not store your device in very cold or very hot temperatures. Do not expose your device to direct sunlight for extended periods. Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime. Do not place the device in any areas that may overheat, such as on an electric heating mat. Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers. Never use a damaged charger or battery. 7 Basics Device layout and functions Package contents Refer to the quick start guide for package contents. The items supplied with the device and any available accessories may vary depending on the region or service provider. The supplied items are designed only for this device and may not be compatible with other devices. Appearances and specifications are subject to change without prior notice. You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty. Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website. 8 Basics Device layout Camera Touchscreen Microphone Earphone jack Multipurpose jack
(USB Type-C) Main antenna Proximity sensor Power key (Fingerprint recognition sensor) Multipurpose jack
(USB Type-C) Keyboard Touchpad SIM card / Memory card tray Speaker Speaker 9 Basics Your device contains magnets, which may affect medical devices, such as pacemakers or implantable cardioverter defibrillators. If you are using any of these medical devices, keep your device a safe distance from them and consult with your physician before you use the device. Keep a safe distance between your device and objects that are affected by magnets. Objects such as credit cards, passbooks, access cards, boarding passes, or parking passes may be damaged or disabled by the magnets in the device. When using the speakers, such as when playing media files, do not place the device close to your ears. Be careful not to expose the camera lens to a strong light source, such as direct sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight, the camera image sensor may be damaged. A damaged image sensor is irreparable and will cause dots or spots in pictures. If you use the device with its glass or acrylic body broken, there may be a risk of injury. Use the device only after it has been repaired at a Samsung Service Centre. Connectivity problems and battery drain may occur in the following situations:
If you attach metallic stickers on the antenna area of the device If you attach a device cover made with metallic material to the device If you cover the devices antenna area with your hands or other objects while using certain features, such as the mobile data connection Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction. Do not cover the proximity sensor area with screen accessories, such as a screen protector, stickers, or a cover. Doing so may cause the sensor to malfunction. Do not allow water to contact the touchscreen. The touchscreen may malfunction in humid conditions or when exposed to water. Keys Key Power Function Press and hold to turn the device on or off. Press to turn on or lock the screen. 10 Basics Battery Charging the battery Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved batteries, cables, and chargers supplied with the device. Unapproved chargers or cables can cause the battery to explode or damage the device. Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty. Use only USB Type-C cable supplied with the device. The device may be damaged if you use Micro USB cable. To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging. 1 Connect the USB cable to the USB power adaptor. 2 Plug the USB cable into the devices multipurpose jack. 11 Basics 3 Plug the USB power adaptor into an electric socket. 4 After fully charging, disconnect the charger from the device. Then, unplug the charger from the electric socket. Viewing the remaining charging time While charging, on the taskbar, tap System Battery. The actual charging time may vary depending on the status of your device and the charging conditions. The estimated charging time may not be displayed when you charge the device in very cold or very hot conditions. Reducing the battery consumption Your device provides various options that help you conserve battery power. Sleep. When you are not using the device, switch to sleep mode by pressing the Power key or, on the taskbar, tap Activate battery saver. Close unnecessary apps. Deactivate the Bluetooth feature when not in use. Deactivate auto-syncing of apps that need to be synced. Decrease the backlight time. Decrease the screen brightness. 12 Basics Battery charging tips and precautions Use the charger supplied with the device. It may take longer to charge the battery if you use other chargers. When the battery power is low, the battery icon appears empty. If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device. If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery. The device can be used while it is charging, but it may take longer to fully charge the battery. If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device. While charging, the device and the charger may heat up. This is normal and should not affect the devices lifespan or performance. If the battery gets hotter than usual, the charger may stop charging. If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device. If the device is not charging properly, take the device and the charger to a Samsung Service Centre. Battery saver Save the battery power by limiting the devices activity running in the background and push notifications. On the taskbar, tap until next charge switch to activate it. Alternatively, on the taskbar, tap adjustment bar towards Best battery life. System Battery, and then tap the Battery saver status and drag the To automatically activate battery saver mode when the remaining battery power reaches the preset level, select Turn battery saver on automatically if my battery falls below: and set the battery level. 13 Basics SIM or USIM card (nano-SIM card) Installing the SIM or USIM card Insert the SIM or USIM card provided by the mobile telephone service provider. Use only a nano-SIM card. Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards. It is only for data network. The calling feature is not supported. Some services that require a network connection may not be available depending on the service provider. 1 2 3 4 5 1 Place the device with the bottom facing upwards. 2 Pull out the tray gently while holding it with your fingertips to loosen it, and then pull it out completely. Be careful to not hurt your fingertip while pulling out the tray. 14 Basics 3 Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards. 4 Gently press the SIM or USIM card into the tray to secure it. If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray. 5 Insert the tray back into the tray slot. If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry. Fully insert the tray into the tray slot to prevent liquid from entering your device. Memory card (microSD card) Installing a memory card Your devices memory card capacity may vary from other models and some memory cards may not be compatible with your device depending on the memory card manufacturer and type. To view your devices maximum memory card capacity, refer to the Samsung website. Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it. Use caution to insert the memory card right-side up. The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device will ask to reformat the card or will not recognise the card. To use the memory card, you must format it. If your device cannot format or recognise the memory card, contact the memory card manufacturer or a Samsung Service Centre. Frequent writing and erasing of data shortens the lifespan of memory cards. When inserting a memory card into the device, the memory cards file directory appears in the File Explorer Secure Digital storage device folder. 15 Basics 1 2 3 4 5 1 Place the device with the bottom facing upwards. 2 Pull out the tray gently while holding it with your fingertips to loosen it, and then pull it out completely. Be careful to not hurt your fingertip while pulling out the tray. When you remove the tray from the device, the mobile data connection will be disabled. 3 Place a memory card on the tray with the gold-coloured contacts facing downwards. 4 Gently press the memory card into the tray to secure it. If the card is not fixed firmly into the tray, the memory card may leave or fall out of the tray. 5 Insert the tray back into the tray slot. If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry. Fully insert the tray into the tray slot to prevent liquid from entering your device. 16 Basics Removing the memory card Before removing the memory card, first unmount it for safe removal. On the taskbar, tap
, and then select the ejection option. Do not remove the memory card while the device is transferring or accessing information. Doing so can cause data to be lost or corrupted or damage to the memory card or device. Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data. Formatting the memory card A memory card may not be compatible with the device, so format the memory card on the device. On the taskbar, tap Digital storage device, and then tap Format... Windows System File Explorer This PC, tap and hold Secure Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturers warranty does not cover loss of data resulting from user actions. Turning the device on and off Press and hold the Power key for a few seconds to turn on the device. Before turning on your device for the first time, you must connect the device to a power supply. When you turn on your device for the first time or after performing a data reset, follow the on-screen instructions to set up your device. To turn off the device, tap Alternatively, press and hold the Power key until Slide to shut down your PC appears, and then drag the screen downwards. Shut down. In Tablet mode, tap Shut down. Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals. 17 Basics Restarting the device To restart the device, on the taskbar, tap Restart. Restart. In Tablet mode, tap If your device is frozen and unresponsive, press and hold the Power key for more than 12 seconds until the device restarts. Then, press and hold the Power key again to restart it. Keyboard Hot keys Use hot keys to easily use features and change settings, such as brightness and volume. To use hot keys, simultaneously press and hold the Fn key and press a hot key. 18 Basics Hot key functions Key/Icon Function F1 F2 F3 F4 F5 F6 F7 F8 F9 F10 F11 F12 Ctrl Launch Windows Settings. Adjust the brightness of the display. Change the display mode when an external display is connected to the device. Lock or unlock the touchpad. Mute or unmute the audio. Adjust the volume. Turn the keyboard backlight on or off. Open the task view screen. Hide or show currently open windows. Activate or deactivate flight mode. Perform the same function as the right buttons of a mouse. 19 Basics Touchpad Use the touchpad to move the cursor or select items. The left and right buttons of the touchpad function the same as the left and right buttons of a mouse. Use only your fingers on the touchpad. The touchpad may not recognise the other tools. Basic touchpad functions Moving To move the cursor, move your finger on the touchpad. Clicking Tap the touchpad or press the left-click button. or 20 Basics Double-clicking Double-tap the touchpad or press the left-click button twice. Right-clicking Press the right-click button to perform the right-click function. Alternatively, tap the touchpad with two fingers. Dragging To move an item, select and drag it to the target position while pressing and holding the left-
click button. or or 21 Basics Swiping Additional functions To scroll up, down, left, or right to a desired location, swipe with two fingers on the touchpad. Spreading and pinching Spread two fingers apart on a webpage, map, or image to zoom in a part. Pinch to zoom out. Configuring touchpad settings Configure touchpad settings to use the touchpad more efficiently. Tap Devices Touchpad, and configure the settings. Locking and unlocking the touchpad Press and hold the Fn key and press the F5 key to lock or unlock the touchpad. or 22 Basics Understanding the screen Controlling the touchscreen Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips. It is recommended not to use fixed graphics on part or all of the touchscreen for extended periods. Doing so may result in afterimages (screen burn-in) or ghosting. The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area. It is recommended to use fingers when you use the touchscreen. Tapping Tap the screen. Tapping and holding Tap and hold the screen for approximately 2 seconds. 23 Basics Dragging Tap and hold an item and drag it to the target position. Double-tapping Double-tap the screen. Swiping Swipe upwards, downwards, to the left, or to the right. Spreading and pinching Spread two fingers apart or pinch on the screen. 24 Basics Windows Microsoft Windows is an operating system that is used to control the device. Images and available features may differ depending on the model and operating system. This manual is designed for Windows 10 and content may differ depending on the OS version. The image displayed on the desktop screen may differ between models and OS versions. The Start screen is the starting point for accessing all of the devices features. Start screen Start screen Task view Search box Start menu Shortcuts Notification icons Taskbar Moving and removing an item Drag an item on the Start screen to a new location. To remove an item, tap and hold the item, and then tap Delete. 25 Basics Taskbar The bottom area of the screen is the taskbar. You can access the Start menu, launch the search box, view notification icons, and more on the taskbar. Managing shortcuts To add a shortcut, on the taskbar, tap taskbar.
, tap and hold an item, tap More, and then tap Pin to To delete a shortcut, tap and hold a shortcut, and then tap Unpin from taskbar. To move a shortcut to another location, drag it to a new location. Managing notification icons On the taskbar, tap on the taskbar, and then select items to display in the notification area. Personalization Taskbar Select which icons appear Search for a wide variety of content on the device or web with a keyword. Tap the search box on the taskbar and enter a keyword in the search field. Search box Cortana If Cortana is supported in your region, it will launch when you tap the search box. Cortana will help you find things on your device, manage your schedules, and more. Enter a keyword or question into the search field to search for something, set a reminder, and more. This feature may not be available depending on the region and language settings. 26 On the taskbar, tap to open the Start menu. From the Start menu, you can access your frequently used apps, shortcuts to other locations on your device, and more. App tiles Basics Start menu Frequently used apps Your account Documents Pictures Settings Power Managing app tiles You can pin your favourite apps on the app tile area. To add more apps, tap and hold an app from the apps list, and then drag it to the app tile area. To move a tile, tap and hold a tile, and then drag it to a new location. To adjust the size of a tile, tap and hold a tile, and then tap Resize. To delete a tile, tap and hold a tile, and then tap
. 27 Basics Switching to tablet mode You can switch between PC mode and tablet mode. In Tablet mode, the full Start menu screen will be the Start screen. Switching to tablet mode makes the device more touch-
friendly. To switch to tablet mode, on the taskbar, tap the right edge of the screen towards the centre of the screen, then tap Tablet mode. Tablet mode. Alternatively, Swipe from To return to PC mode, on the taskbar, tap Tablet mode again. PC mode Tablet mode Lock screen Pressing the Power key to turns off the screen and locks it. To unlock the screen, press any key on the keyboard, except for the Power key, or swipe upwards on the screen. If the screen is off, press any key on the keyboard. Locked screen 28 Basics Change the screen lock method You can change the way that you lock the screen to prevent others from accessing your personal information. On the taskbar, tap method. The device requires an unlock code whenever unlocking it. Accounts Sign-in options, and then select a screen lock Windows Hello Face: You can unlock the screen with your face instead of entering the password. Set a password or a pin, and then register your face. Windows Hello Fingerprint: You can unlock the screen with you fingerprints instead of entering the password. Set a password or a pin, and then register your fingerprints. Windows Hello PIN: A PIN consists of numbers only. Enter at least four numbers, and then enter the password again to verify it. Security Key: You can unlock the screen by inserting your own external security key into the multipurpose jack. Password: A password consists of characters or numbers. Enter a password, enter the password again to verify it, and then enter a password hint. If you have signed in to your Microsoft account, your account password will be set as the password automatically. Picture Password: A password consists of circles, straight lines, and taps. Select an image and draw on the image to create gestures. Dynamic lock: You can set the device to lock the screen automatically when the paired Bluetooth device exceed Bluetooth range. Select Allow Windows to automatically lock your device when youre away to activate it. If your PIN or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes. You must sign in to your Microsoft account or add a password before you can use the other lock methods. 29 Basics ACTION CENTER You can view new notifications from Windows and apps, and use quick action buttons. Quick action buttons allow you to easily adjust frequently used settings, such as activating Wi-Fi. To open the action centre panel, on the taskbar, tap edge of the screen. Alternatively, swipe from the right You can use the following functions on the action centre panel. Tap a notification and perform various actions. Clear all notifications. Quick action buttons Adjust the brightness of the display. Using quick action buttons Tap quick action buttons to activate certain features. To view more detailed settings, tap and hold a button, and then tap Go to Settings. You can change the top four buttons. On the taskbar, tap Notifications & actions, and then tap Edit your quick actions under Quick actions. System 30 Multi desktop Multi desktop allows you to work on various tasks at the same time via multiple desktops. You can use different desktops for a variety of purposes. Alternatively, swipe from the left edge of the screen. A new desktop will be added. You can select a desktop from the list displayed at the top of the screen. Basics Creating new desktops 1 On the taskbar, tap 2 Tap New desktop. Multi desktop list Currently open windows Deleting desktops 1 On the taskbar, tap 2 On the multi desktop list, tap
. Alternatively, swipe from the left edge of the screen. on the desktop to delete. Moving windows to another desktop
. Alternatively, swipe from the left edge of the screen. 1 On the taskbar, tap 2 Tap and hold a window to move, and then tap Move to. 3 Select a desktop to move the window. 31 Basics Split screen view In Tablet mode, you can open two windows at the same time in the split screen view by selecting windows from the task view screen. Some apps may not support this feature. 1 On the taskbar, tap edge of the screen. to view currently open windows. Alternatively, swipe from the left 2 Tap and hold a window and select Snap left or Snap right. The selected window will launch in the right or left side window. 3 On the left or right side window, swipe screen upwards or downwards to select another window to launch. 32 Basics Adjusting the window size Drag the handle between the windows left or right to adjust the size of the windows. When you drag the bar between the windows to the left or right edge of the screen, the window will be maximised. Help To access help information, on the taskbar, tap Tips. Using the control panel You can adjust basic system settings, such as hardware, software, or user account settings. On the taskbar, tap Windows System Control Panel. 33 Entering text Basics
. Additional keyboard functions Enter uppercase. For all caps, tap it twice. Enter numbers and punctuation marks. Enter emoticons. Using the on-screen keyboard In Tablet mode, the on-screen keyboard appears automatically when you enter text to send emails, create notes, and more. To use the on-screen keyboard in PC mode, on the taskbar, tap Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Delete a preceding character. Hide the keyboard. Break to the next line. Move the cursor. Enter a space. Changing the input language Tap ENG to switch between the input languages. To add languages, tap tap Add a preferred language under Preferred languages.
, and then Additional keyboard functions
: Switch to the default keyboard.
: Switch to the mini keyboard.
: Switch to the split keyboard.
: Switch to the standard keyboard.
: Switch the fixed keyboard. it to the desired position.
: Add an item from the clipboard. 34
: Switch the floating keyboard. Tap the top of the on-screen keyboard and drag Basics Copying and pasting 1 Tap and hold over text. 2 Drag 3 Tap Copy or Cut. or to select the desired text, or tap Select all to select all text. The selected text is copied to the clipboard. 4 Tap and hold where the text is to be inserted and tap Paste. To paste text that you have previously copied, tap and select the text. Screen capture Capture a screenshot while using the device. You can view captured images in the This PC Pictures Screenshots folder. Press the Prt Sc key on the keyboard. If you press the Prt Sc key and the Alt key at the same time, only the currently opened window will be captured. Use the Snipping tool app. It is not possible to capture a screenshot while using some apps and features. Device and data management Updating the device Keep the device up to date by downloading and installing updates, such as service packs and patches, for the operating system and other Microsoft apps. The device is set to download and install updates automatically. To check for available updates manually, on the taskbar, tap Check for updates. Update & Security Windows Update 35 Basics Performing a data reset Delete all settings and data on the device. Before performing a factory data reset, ensure you back up all important data stored on the device. Refer to Resetting the device for more information. Connecting to an external display You can connect your device to an external display, such as a TV or monitor, and view presentations or movies on the connected display. Connect your device to an external display using an HDMI cable and display adapter. HDMI cables and display adapters are sold separately. Use only a Samsung-approved display adapter. Performance problems and malfunctions caused by using unapproved accessories are not covered by the warranty. The method for connecting to an external display may differ depending on cable or adapter types. The following actions are based on using an HDMI cable. 1 Connect the display adapter to the external display port of the device. 2 Connect the HDMI cable into the display adapter and to a HDMI port of the external display. external input. 3 Turn on the external display and change its display mode to one that supports an 4 Press and hold the Fn key and press the F4 key several times simultaneously. 5 Select a mode from the list. 36 Applications Installing or uninstalling apps Microsoft Store Purchase and download apps. On the taskbar, tap
. Alternatively, on the taskbar, tap Microsoft Store. For service requests for apps provided by third-party providers, contact the provider. If you contact a Samsung Service Centre, troubleshooting actions in response to service requests may have limitations depending on the app. Installing apps Browse apps by category or tap the search field to search for a keyword. Select an app to view information about it. To download free apps, tap Get. To purchase and download apps where charges apply, tap Buy and follow the on-screen instructions. To change the auto update settings, tap apps automatically when Im on WiFi switch to activate or deactivate it. Settings, and then tap the Update Uninstalling apps Some apps cannot be uninstalled. 1 On the taskbar, tap 2 Tap and hold an app, and then tap Uninstall. 3 Tap Uninstall. 37 Some apps will automatically move to the Uninstall or change a program screen. Tap and hold an app, tap Uninstall, and then follow the on-screen instructions to uninstall the app. Samsung Notes Create notes by entering text from the keyboard or by handwriting or drawing on the screen. You can also insert images or voice recordings into your notes. 1 On the taskbar, tap 2 Select an input method from the toolbar at the top of the screen and compose a note. Samsung Notes All notes
. Applications Creating notes Paint with brushes. Enter text using the keyboard. Write or draw with pens. Insert a voice recording. Insert an image. 3 When you are finished composing the note, tap Save. Samsung Notes All notes. Deleting notes 1 On the taskbar, tap 2 Tap and hold a note to delete. 3 Tap Delete. To delete multiple notes, tick more notes to delete. 38 Applications Samsung Flow Introduction Samsung Flow allows you to easily connect the device to your smartphone and use them conveniently, such as sharing contents. Samsung Flow must be installed on the device and smartphone that you want to connect. If Samsung Flow is not installed, download it from app stores. This feature is only available when a Samsung Android smartphone is connected to the device. To use this feature, you must activate Bluetooth feature on your smartphone. Samsung Flow, and then tap START. Connecting the device and smartphone 1 On your smartphone, launch Samsung Flow. 2 On the taskbar of the device, tap 3 Select the smartphone from the detected devices list. 4 Select the connection method. 5 When a pairing confirmation pop-up window appears, tap Yes. 6 Accept the connection request on both devices. Both devices will connect via Samsung Flow. You can use your fingerprint to verify yourself to use Samsung Flow. 39 Applications Sharing mobile data connection Share your smartphones mobile data connection with the device using a mobile hotspot when the Internet connection is not available on the device. 1 On your smartphone, activate the mobile hotspot feature. 2 When the mobile hotspot window appears on the device, follow the on-screen instructions to complete the connection. You can access the Internet on the device using your smartphones mobile data connection. You may incur additional charges on your smartphone when using this feature. Viewing your smartphones content on the device screen On the taskbar, tap Samsung Flow and tap
. The smartphones screen appears on the Smart View window. Checking notifications on the device When the smartphone receives a new notification, the device displays the pop-up window for the notification. Sharing contents You can share your smartphones contents with the device. On the taskbar, tap Samsung Flow and tap
. You can share the content stored in the clipboard between connected devices. 40 Applications Camera Introduction Take photos and record videos using various modes and settings. Camera etiquette Do not take photos or record videos of other people without their permission. Do not take photos or record videos where legally prohibited. Do not take photos or record videos in places where you may violate other peoples privacy. Launching Camera Take photos and record videos using various modes and settings. On the taskbar, tap Camera. When you launch Camera, the LED indicator turns on. The LED indicator will be automatically turned off after the camera is turned off. If photos you take appear blurry, clean the camera lens and try again. Taking photos or recording videos 1 Tap the image on the preview screen where the camera should focus. 41 Applications on the zoom bar. Quick settings 2 Tap to take a photo or tap to record a video. Spread two fingers apart on the screen to zoom in, and pinch to zoom out. Or, tap or Camera settings Record a video. Take a photo. Preview thumbnail Samsung Gallery Introduction View images and videos stored in your device. You can also manage images and videos by album or create stories. Viewing images 1 On the taskbar, tap 2 Select an image. Samsung Gallery, and then tap PICTURES. 42 Applications To view the toolbar, tap the screen. Move to the previous screen. Add to favourites list. Use additional options. Delete the image. View image details. Share the image with others. Adjust the image view size. Searching for images Launch the Samsung Gallery and tap locations, or documents. To search for images by entering keywords, tap the search field. to view images sorted by category, such as types, Viewing videos 1 On the taskbar, tap 2 Select a video to play. The video will be played. Samsung Gallery, and then tap PICTURES. 43 Applications To view the toolbar, tap the screen. Skip to the previous video. Pause and resume playback. Change the playback speed. Skip to the next video. Switch to the full screen view. Switch to the spherical view. Capture the current screen. Using the spherical view Samsung Gallery, and then tap PICTURES. 1 On the taskbar, tap 2 Select a 360-degree video and tap 360. 3 Drag the screen to rotate the sphere to view the videos from various angles. Viewing the details of images and videos You can view file details, such as people, location, and basic information. If there is auto created content, such as a story or a GIF, the content will also be displayed. Samsung Gallery, and then tap PICTURES. 1 On the taskbar, tap 2 Select an image or a video. 3 Tap Details. 44 Applications Viewing albums You can view your images and videos sorted by folders or albums. On the taskbar, tap Samsung Gallery ALBUMS, and then select an album. Viewing stories When you capture or save images and videos, the device will read their date and location tags, sort the images and videos, and then create stories. To create stories automatically, you must capture or save multiple images and videos. On the taskbar, tap Samsung Gallery, tap STORIES, and then select a story. Creating stories Create stories with various themes. Samsung Gallery, tap STORIES. 1 On the taskbar, tap 2 Tap 3 Tick images or videos to include in the story and tap DONE. 4 Enter a title for the story and tap OK. To add images or videos to a story, select a story and tap Add items. To remove images or videos from a story, select a story, tap Edit, tick images or videos to remove, and then Remove from story. Deleting stories 1 On the taskbar, tap 2 Tap and hold a story to delete, and tap Delete. Samsung Gallery, tap STORIES. 45 Applications Syncing images and videos When you sync your Samsung Gallery app with Samsung Cloud, photos and videos you take will also be saved in Samsung Cloud. You can view images and videos saved in Samsung Cloud in your Samsung Gallery app and from other devices. On the taskbar, tap under Samsung Cloud. The Samsung Gallery app and Samsung Cloud will be synced. Settings, and then tap Sign in Samsung Gallery, tap You must register and sign in to your Samsung account to use Samsung Cloud. Deleting images or videos 1 On the taskbar, tap 2 Tap and hold an image or a video and tap Delete. Samsung Gallery. To delete multiple files, tap
, tick images or videos to deleted, and then tap Delete. Galaxy Book Samsung-integrated settings app offers various settings functions. On the taskbar, tap Galaxy Book. Battery Life Extender: Set the maximum battery charge level to prolong the battery lifetime. Screen mode: Change the screen mode. Network mode: Select a network type. APN (mobile network-enabled models): Set up access point names (APNs). 46 Applications Legal information: View the Samsung legal information, the open source licence announcement, and the safety information. User manual: View help information to learn how to use the device and apps or configure important settings. About device: Access your devices information. 47 Settings Windows Settings Customise settings for the device. You can make your device more personalised by configuring various setting options. On the taskbar, tap
. To search for settings by entering keywords, tap the search field at the top of the screen. The available options may vary depending on the region or service provider. System Change the system settings. The actual available capacity of the internal memory is less than the specified capacity because the operating system and default apps occupy part of the memory. The available capacity may change when you update the device. 48 Settings Devices Phone Change settings related to your connected devices. Connect the device and your smartphone to use both devices continuously. This feature supports Android and iOS smartphones only. Network & Internet Change the network and Internet settings. Change the display settings, such as a wallpaper, colour, and theme. Manage the devices apps and change their settings. Personalization Apps Accounts Change the account settings. Time & Language Change settings to control how the device displays the time and date, and select your country or region. You can also select device languages and change settings, such as keyboards and voice input types. If the battery remains fully discharged or removed from the device, the time and date is reset. 49 Set the Game bar shortcuts. You can capture, record, or stream your gameplay using the Game bar. Ease of Access Change settings to improve the devices accessibility. Change the search settings and content-filtering service from the Web results. Settings Gaming Cortana Change Cortana settings. Search Privacy Change the privacy settings. Update & Security Change the Windows update, data backup, and device security settings. BIOS (Setup utility) Introduction BIOS is the program that starts the operating system when you turn on your device. Access the BIOS setup screen to set a boot password, perform battery calibration, and more. Be careful when changing BIOS settings. Incorrect changes may cause the system to malfunction or crash. The BIOS setup screens, menus, and items may appear differently depending on the model and BIOS version. 50 Entering the BIOS screen Press the F2 key several times immediately after you turn on your device, before the Samsung logo appears. If the locked screen or the Start screen appears, restart the device and try again. Settings Setup menus Setup items Help information Shortcuts Shortcuts F1: View the help information for the BIOS setup. F3: Undo changes. F9: Restore the device to the default settings. F10: Save the changes and restart the device. Esc: Restart the device without saving the changes. Setup menus SysInfo: View the basic specifications of the device. Advanced: Configure the advanced settings. Security: Configure security functions. Boot: Configure boot-related settings. Exit: Restart the device with or without saving the changes. 51 Settings Setting the boot password Setting a password with the BIOS enhances protection against viruses and hacking attacks. On the BIOS screen, select Security. The following password settings are available:
Supervisor Password: This password is required when turning on the device or entering the BIOS screen. This password allows you to enter the BIOS screen as an administrator. You can change the BIOS settings. User Password: This password is required when turning on the device or entering the BIOS screen. This password allows you to enter the BIOS screen as a user. You cannot change the BIOS settings. The password will be deactivated automatically if the supervisor password is removed. Do not forget your password or expose it to others. If you forget your supervisor password, contact a Samsung Service Centre. If you forget your user password, you can remove it by removing the supervisor password. Setting a boot password To set a user password, you must set the supervisor password first. 1 Select Set Supervisor Password or Set User Password. 2 Enter a password and press the Enter key. The password can be up to 20 characters long. 3 Enter a password again and press the Enter key. 4 Press the F10 key, and then select Yes to save the password and restart the device. 52 Settings Removing a password 1 Select Set Supervisor Password or Set User Password. 2 Enter the password and press the Enter key. 3 Without entering any characters, press the Enter key, and then select Yes. The password will be removed. Boot priority Change the boot priority from the BIOS setup. 1 On the BIOS screen, select Boot. 2 Select Boot Device Priority. 3 Select the drop-down menu and select an option. 4 Press the F10 key, and then select Yes to save the password and restart the device. 53 Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:
Password: When the device lock feature is enabled, you must enter the password you set for the device. PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu. PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider. PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider. Your device displays network or service error messages When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly. You cannot access some options without a subscription. For more information, contact your service provider. Your device does not turn on When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device. 54 Appendix The touchscreen responds slowly or improperly If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly. If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction. The touchscreen may malfunction in humid conditions or when exposed to water. Restart your device to clear any temporary software bugs. Ensure that your device software is updated to the latest version. If the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre. If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. If your device is frozen and unresponsive, press and hold the Power key for more than 12 seconds to restart it. Restarting the device Forcing restart Resetting the device If the methods above do not solve your problem, perform a factory data reset. Before performing the factory data reset, remember to make backup copies of all important data stored in the device. On the taskbar, tap files or Remove everything. Update & Security Recovery Get started Keep my If the Windows does not start properly, you can perform a factory reset to return the device to its original system state. Press F8 key several times immediately after you turn on your device, before the Samsung logo appears. When the blue screen appears, tap Troubleshoot Factory Reset and follow the on-screen instruction to complete the factory reset. 55 Appendix The Internet is often disconnected Ensure that you are not blocking the devices internal antenna. When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service providers base station. Move to another area and try again. When using the device while moving, wireless network services may be disabled due to issues with the service providers network. The battery does not charge properly (For Samsung-approved chargers) Ensure that the charger is connected properly. Visit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced. Battery consumption will increase when you use certain features or apps, such as GPS, games, or the Internet. The battery is consumable and the useful charge will get shorter over time. Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app. If you receive error messages when launching the camera, try the following:
Charge the battery. Free some memory by transferring files to an external storage device or deleting files from your device. Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre. 56 Appendix Photo quality is poorer than the preview The quality of your photos may vary, depending on the surroundings and the photography techniques you use. If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus. Error messages appear when opening multimedia files If you receive error messages or multimedia files do not play when you open them on your device, try the following:
Free some memory by transferring files to an external storage device or deleting files from your device. Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file. Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com. Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly. Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly. 57 Appendix Bluetooth is not working well If another Bluetooth device is not located or there are connection problems or performance malfunctions, try the following:
Ensure that the device you wish to connect with is ready to be scanned or connected to. Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m). On the taskbar, tap Bluetooth switch to re-activate it. Devices Bluetooth & other devices and tap the If the tips above do not solve the problem, contact a Samsung Service Centre. Your device cannot find your current location GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi to find your current location in these situations. Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device. A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur. Over time, friction between parts may cause this gap to expand slightly. There is not enough space in the devices storage Delete unnecessary data, such as cache, using the device care feature or manually delete unused apps or files to free up storage space. 58 Appendix Windows recovery function If the Samsung Recovery app is not supported, reinstall Windows using the Windows recovery function. Reinstalling Windows will erase all apps and data on the device. Back up important apps and data to an external storage device before reinstalling Windows. After Windows is reinstalled, you can install the required Samsung apps. Update & Security Recovery. 1 On the taskbar, tap 2 Tap Get started. 3 Tap Keep my files or Remove everything. Removing the battery To remove the battery, contact an authorised service centre. To obtain battery removal instructions, please visit www.samsung.com/global/ecodesign_energy. For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal injury, and/or result in the device being unsafe. Samsung does not accept liability for any damage or loss (whether in contract or tort, including negligence) which may arise from failure to precisely follow these warnings and instructions, other than death or personal injury caused by Samsungs negligence. 59 Health and safety information Exposure to Radio Frequency (RF) Signals Certification Information (SAR) Your wireless device is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. government. These FCC exposure limits are derived from the recommendations of two expert organizations, the National Counsel on Radiation Protection and Measurement
(NCRP) and the Institute of Electrical and Electronics Engineers (IEEE). In both cases, the recommendations were developed by scientific and engineering experts drawn from industry, government, and academia after extensive reviews of the scientific literature related to the biological effects of RF energy. The exposure limit set by the FCC for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate (SAR). The SAR is a measure of the rate of absorption of RF energy by the human body expressed in units of watts per kilogram (W/kg). The FCC requires wireless phones to comply with a safety limit of 1.6 watts per kilogram (1.6 W/ kg). The FCC exposure limit incorporates a substantial margin of safety to give additional protection to the public and to account for any variations in measurements. SAR tests are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a new model device is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the exposure limit established by the FCC. Tests for each model device are performed in positions and locations (e.g. near the body) as required by the FCC. For typical operation, this model device has been tested and meets the FCC RF exposure guidelines. SAR information on this and other model can be viewed on-line at http://www.fcc.gov/oet/ea/fccid/. Please use the device FCC ID number for search, A3LSMW767. Sometimes it may be necessary to remove the battery pack to find the number. Once you have the FCC ID number for a particular device, follow the instructions on the website and it should provide values for typical or maximum SAR for a particular device. Additional product specific SAR information can also be obtained at www.fcc.gov/cgb/sar FCC Notice and Cautions FCC Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help. The device may cause TV or radio interference if used in close proximity to receiving equipment. The FCC can require you to stop using the device if such interference cannot be eliminated. Vehicles using liquefied petroleum gas (such as propane or butane) must comply with the National Fire Protection Standard (NFPA-58). For a copy of this standard, contact the National Fire Protection Association, One Battery march Park, Quincy, MA 02269, Attn: Publication Sales Division. Cautions Changes or modifications made in the radio device, not expressly approved by Samsung, will void the users authority to operate the equipment. The use of any unauthorized accessories may be dangerous and void the device warranty if said accessories cause damage or a defect to the device. Although your device is quite sturdy, it is a complex piece of equipment and can be broken. Avoid dropping, hitting, bending or sitting on it. Copyright Copyright 2019 Samsung Electronics This manual is protected under international copyright laws. No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Samsung Electronics. Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. Microsoft, MS-DOS, and Windows are trademarks or registered trademarks of the Microsoft Corporation. Bluetooth is a registered trademark of Bluetooth SIG, Inc. worldwide. Wi-Fi, Wi-Fi Protected Setup, Wi-Fi CERTIFIED, and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the double-D symbol are trademarks of Dolby Laboratories. All other trademarks and copyrights are the property of their respective owners.