The RAD 3G Getting Started Guide The RAD 3G Getting Started Guide Published by: SentriLock, LLC Copyright 2016 by SentriLock, LLC All rights reserved. You may not reproduce or transmit any part of this document by any form or means, without written permission of the publisher. The REALTOR Lockbox is a trademark of the National Association of REALTORS and is used under exclusive license by SentriLock, LLC. First printing (rev. 1.00 for The RAD 3G Getting Started Guide): August, 2016 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by SentriLock, LLC could void the users authority to operate this equipment. FCC RF EXPOSURE INFORMATION In August 1996 the Federal Communications Commission (FCC) of the United States with its action in Report and Order FCC 96-326 adopted an updated safety standard for human exposure to radio frequency electromagnetic energy emitted by FCC regulated transmitters. Those guidelines are consistent with the safety standard previously set by both U.S. and international standards bodies. The design of this unit complies with the FCC guidelines and these international standards. For more information about RF exposure, please visit the FCC website at www.fcc.gov. Introduction What Is The RAD?
The Remote Access Device, or RAD, is a device that works with your SentriCard. When you receive your RAD, it will come with a combination car/USB charger, visor clip and instructions. You can use the RAD to:
Send immediate showing notifications Automatically keep your SentriCard updated Access REALTOR NXT Wireless lockboxes with Your PIN and Youre In The RAD does not have any applications to load and you do not need to pair it with a lockbox. The following sections will guide you through getting started with your RAD. Last update to this topic: August 9, 2016. Top 5 Things to Know About the RAD Listed below are the top 5 things to know about your RAD:
1. The RAD renews your SentriCard wirelessly. 2. Using the RAD, immediate showing notifications will be sent to the owner of the lockboxes you access. 3. The RAD enables you to access an NXT Wireless lockbox key compartment without inserting your SentriCard into the lockbox. 4. The RAD must be within 100 feet of the NXT Wireless lockbox you are trying to access. This distance is an estimate based upon clear line of sight, excluding any obstructions. 5. Some features such as Your PIN and Youre In require an NXT Wireless lockbox with firmware version 24.35 or higher. Last update to this topic: August 9, 2016. General Information and Warnings Listed below are some warnings and general information about the RAD:
Wireless communication does not take place while using or viewing the RADs menu system. Exit any of the menus before trying to access a lockbox key compartment. If the cellular service is poor, it is possible for the RAD to drop its connection and display an error. If this occurs, the RAD will make a series of beeps. The RAD will automatically try to connect to a cellular service every 15 minutes. Access logs and other information will not be sent until the RAD has a valid cellular connection. The RAD does not have an audible or other notification when connected with the lockbox. The communication does not occur until the keypad on the lockbox is activated. This is necessary to conserve battery power on the RAD. The battery life on the RAD is approximately 1-2 weeks. This will vary depending upon usage. To charge the RAD, use the car charger or the USB charger provided with the RAD. For optimal usage, do not use the RAD in temperatures below -4 degrees Fahrenheit or above 140 degrees Fahrenheit. It is not recommended to leave the RAD in direct sunlight, in a closed car. The RAD uses cellular service to communicate with the REALTOR Lockbox Website. GSM Cellular Networks, such as AT&T and T-Mobile provide the cellular service. When the RAD is activated, it initiates the cellular service setup. If you would like to transfer your RAD to another Agent, contact your Association. Your Association will deactivate it and re-
assign it to another Agent. In order to receive showing notification emails or text messages, you will need to set up your showing notification preferences in the REALTOR Lockbox Website. You will need to make sure a valid email address and mobile phone number are set up in your account. Last update to this topic: August 9, 2016. Getting Started Activation and Setup Information The RAD does not require any software, but you may need to set it up before first use. The following information will help you begin using your RAD for the first time. You may receive your RAD from the Association/Board/MLS or from SentriLock during a lockbox conversion. Before you can begin using the RAD you need to:
Charge the RAD. Similar to a cell phone, the RAD will need to be fully charged before you use it. You may use the car charger that came with the RAD; or if you have a micro USB wall charger available, you may use that to charge the RAD. The first time you charge your RAD, SentriLock recommends charging it for four hours. The battery icon on the RAD screen will have an exclamation point in the middle of it when you first receive your RAD. This indicates the RAD battery is critically low, and the device will have trouble connecting to a cell network until it is fully charged. While charging the RAD, the battery icon will appear as a lightning bolt. When the RAD battery is fully charged, the solid battery icon will appear. Last update to this topic: August 9, 2016. Getting to Know the RAD This section displays a diagram of the RAD with the name of the RADs various parts. For example; thumb wheel, Micro USB port, reset button, etc. This section also features some information about the different notifications found on the RADs LCD display screen. Figure 1 The RAD's Various Parts Figure 2 The RAD's LCD Display Screen On the RADs LCD display screen, you will find the following items:
An Inverted Triangle on a Stick zZ Signal Strength Battery Charge Indicator Time of the Day Day of the Week The Date The Inverted Triangle on a Stick is the antenna icon that displays the RADs signal strength bars. The zZ on the RADs LCD display screen means that the cell module is conserving the battery power while it does not need to connect. When it wakes up, it will show the signal strength. The cell module wakes up when there is activity that would require a connection to the SentriLock Server. The Signal Strength icon displays the strength of the cell connection. The Battery Charge Indicator displays whether or not the battery is fully charged. The battery is 100% charged when the battery charge indicator is solid. While charging, there will be a lightning bolt icon on the LCD display screen. As soon as the RAD is unplugged, the battery icon will change to the segmented icon which divides up the last 99% of battery life to show a rough estimate of how much power is left on the RAD. If the battery icon contains an exclamation point in the middle of it, this indicates that the battery is either measured to below effective operating voltage range, or the cell module has indicated an undervoltage error. The exclamation point indicates that the battery is critically low and the device will have trouble connecting to a cell network. The Time of Day, Day of the Week and Date are displayed on the RADs LCD display screen. Last update to this topic: August 9, 2016. How to Use the RAD to Renew Your SentriCard Renewing your SentriCard keeps it active and allows you to access lockboxes. You can check with your Association to find out how often you need to renew your SentriCard. There are 3 ways to renew your SentriCard using the RAD:
Insert SentriCard into the RAD Automatic Renewal Manual Renewal When you Insert your SentriCard into the RAD, it will check to see if the SentriCard is expired. If it is, the RAD will renew the SentriCard. The Automatic Renewal occurs after midnight each night. The RAD will check to see if your SentriCard needs to be renewed. If it does, and the RAD has cellular service; the RAD will automatically renew your SentriCard. During the automatic renewal, it will upload any lockbox accesses from your SentriCard and any additional files on your card. For example; when you visit a lockbox, your SentriCard records your access along with the previous 3 accesses to the lockbox. During the automatic renewal, all accesses are sent to the SentriLock Server. Additionally, if you have taken ownership of any lockboxes, the RAD will upload those files during the automatic renewal. You can Manually Renew your SentriCard at any time. Follow these steps to manually renew your SentriCard:
1. Insert your SentriCard into the RAD (SentriCards gold chip facing up and going into the RAD). Push past the initial resistance until no part of your SentriCard is extending beyond the RAD. 2. The RAD will display your name and SentriCard serial number; followed by the date and time. 3. Press the thumb wheel and select Renew Card. The RAD will display the Connecting message, and then it will begin updating the SentriCard. Wait for the renewal to finish. While the RAD is in the process of renewing the SentriCard, it will display a screen saying Renewing card DO NOT remove your SentriCard from the RAD during the renewal process. Removing the SentriCard from the RAD during the renewal process may cause damage to the SentriCard. Once the renewal is complete, the RAD will return to the Main Menu. The RADs SentriCard renewal feature does not require a lockbox. Note: To renew your SentriCard, you must have your SentriCard in a charged RAD with cellular service. Last update to this topic: August 9, 2016. Using the RAD to Send Showing Notifications Showing notifications tell the lockbox owner who has shown their listing(s). Each time you access a lockbox with your SentriCard or Your PIN and Youre In, showing information is sent to your SentriCard or RAD. Note: If you have accessed an NXT Wireless lockbox, with firmware 24.35 or higher, the lockbox will send the access information directly to the RAD and the RAD will send the information to the SentriLock Server. It is not necessary to insert your SentriCard into the RAD. If you are accessing a previous version of lockbox, you will need to insert your SentriCard into the RAD to send showing information. It is important to assign your lockbox to the listing address. When a lockbox is assigned to a listing, you can easily identify the property that has been shown. If you do not assign a lockbox to a listing, you will see the lockbox serial number, rather than the address in the showing notification. For more information on assigning your lockbox to a listing address, see the How to Assign a Lockbox to a Listing topic in the SentriLock System Guide. Figure 3 Example of a Showing Notification Email If you are the lockbox owner, and you want to receive showing notifications, you need to verify your preferences before you can begin receiving showing notifications. To set up your preferences:
1. Log into the REALTOR Lockbox Website using your SentriLock ID and password. 2. After logging in, click Manage My Account or the My Account tab. 3. Click the Preferences tab in the top, left-hand corner. 4. In the Showing Notifications group, use the radio button to choose how you would like your showing notifications to be sent to you. You can choose one of the following:
Send notifications as soon as they are available Send all notifications daily at this time (you select the time) 5. After choosing your preference, you can select the delivery method. You can choose one of the following:
Deliver showing notifications as email messages Deliver showing notifications as text messages to my phone Deliver as both, email messages and text messages 6. Click Save Changes. If you choose a text messaging option, SMS text charges may apply. 7. On the User window, check the information in the Cell Phone Number and Email Address fields. Depending upon the delivery method you choose, your showing notifications will be sent to the cell phone number and/or email address in these fields. 8. Click Save Changes to close the Edit User window. Note: If you are unable to change your email address, this means SentriLock imports your contact information from your Association or MLS. You would need to change your email address in your Association or MLS system first, then SentriLock will import the changes automatically. Contact your Association or MLS for details. As an alternative, you could enter an additional email address in the Copy Showing Notifications group on the Edit Preferences window. If you are in an area without cellular service, you will have to wait until the RAD has cellular service before it will update your SentriCard and send showing notifications to the lockbox owner. Showing notifications are available for any of the lockbox firmware versions. Last update to this topic: August 9, 2016. How to Use Your PIN and Youre In The RAD and the NXT Wireless lockboxes work together to provide you access to the key compartment with just your PIN. You do not need to remove your SentriCard from the RAD and insert it into the lockbox. Your SentriCard must be in the RAD in order to use Your PIN and Youre In. Note: Your PIN and Youre In is available with NXT Wireless lockboxes using firmware 24.35 or higher. Follow these steps to use Your PIN and Youre In:
1. Insert your SentriCard into the RAD (SentriCards gold chip facing up and going into the RAD). Push past the initial resistance until no part of your SentriCard is extending beyond the RAD. Note: You can store your SentriCard in the RAD. 2. After your SentriCard has been inserted into the RAD, the SentriCard serial number and cardholders name will appear on the RADs display screen. This will be followed by the time and date as well as the SentriCard status. 3. Go to the lockbox and hold the ENT button until the lockbox keypad illuminates or beeps. 4. Type your PIN + ENT on the lockbox keypad. 5. The MESSAGE light will illuminate on the lockbox. 6. The READY light will illuminate on the lockbox and the lockboxs motor will begin turning. 7. The lockbox key compartment will open when the motor finishes turning. 8. With cellular signal:
i. Instant showing notification is sent to the lockbox owner or Listing Agent (if this feature has been enabled by the lockbox owner in the REALTOR Lockbox Website). ii. Access is visible on the REALTOR Lockbox Website immediately. 9. With no cellular signal:
iii. RAD displays message saying there is no connection. iv. The RAD will attempt every 15 minutes to make a connection; and when it does, the showing notification is sent to the lockbox owner. The range of the RAD is up to 100 feet from the lockbox to the RAD for wireless communication. If you keep the RAD in your vehicle, it will still work with the Your PIN and Youre In feature. You do not have to take your RAD with you in order to access the lockbox. Last update to this topic: August 9, 2016. How to Use Event Tracker You have the option to use the RAD as an attendance tracking device by using the RADs Event Tracker mode. To track an event using the RADs Event Tracker mode, follow these steps:
1. Click the RADs thumb wheel one time to activate the RADs display screen. 2. Click the thumb wheel again to access the RADs Main Menu. 3. Scroll down using the thumb wheel and click Track Event. 4. Click on New Event or Use Previous (if you would like to add attendees to the last event the RAD was used for). 5. Insert attendees SentriCard into the RAD and verify their name appears on the display screen when their SentriCard is inserted into the RAD. Push past the initial resistance until no part of the SentriCard is extending beyond the RAD. This will track the events attendance. 6. Click the thumb wheel to exit Event Tracker mode and the attendee list is automatically uploaded to the REALTOR Lockbox Website (once there is a cell signal). 7. After the thumb wheel has been clicked, the attendance information will upload to the SentriLock Server and the event will show up in the REALTOR Lockbox Website with the title RAD Event [Date]. 8. Log in to the REALTOR Lockbox Website in order to view the event information. 9. After logging into the Main Menu of the Website, click on the Event Tracking tab. 10. After entering this tab, you will see a list of all the RAD events. 11. Clicking on the Attendance link to the far, right-hand side will show you a list of who attended the event as well as their contact information. Last update to this topic: August 9, 2016. How to Determine the Firmware Version in Your Lockbox As SentriLock adds features to a lockbox, the firmware of a lockbox may change. The series and firmware version in a REALTOR lockbox tells it what features are available and how to respond to various commands. Every REALTOR lockbox has a series and firmware version. Generally, most of the lockboxes in your Association will use the same series and firmware version. SentriLock customers use the following series of lockboxes:
GENI OR GENII Series:
The visual difference between the GENI and GENII lockbox is the castling around the key compartment door. Only GENII lockboxes have the castling around the key compartment door. NXT and NXT Wireless Series:
The visual difference between the NXT and NXT Wireless lockbox is the NXT Wireless sticker on the front, left-side of the NXT Wireless lockboxes. Below youll find the lockbox series and the firmware available in that series:
GENI-Firmware version 2.02-2.04 GENII-Firmware version 10.10-10.14 NXT-Firmware version 20.20-23.28 NXT Wireless-Firmware version 24.30 or higher Find Your Lockbox Firmware Version You can find the firmware version of a lockbox by using the Firmware Version field on the Lockboxes window in the REALTOR Lockbox Website. To do this, use the following steps:
1. Log in to the REALTOR Lockbox Website. To access the Website, use your Web browser to access:
http://lockbox.sentrilock.com/lbs. You will need your SentriLock ID and password to log in to the Website. 2. From the Main Menu window, click My Lockboxes or Lockboxes. 3. From the Lockboxes window, use the drop-down lists in the Search bar to search for the serial number of the lockbox. The search results will display on the Lockboxes window. 4. The Firmware Version field on the Lockboxes window lists the firmware version of the lockbox. Last update to this topic: August 9, 2016. Determining the RADs Firmware Version To determine the firmware version of a RAD, use the following steps:
1. Press the RADs thumb wheel once to display the status screen. 2. Press the thumb wheel a second time to access the Main Menu. 3. Scroll down and click on General Info using the thumb wheel. 4. Scroll down and click on Firmware Ver using the thumb wheel. 5. At this point, the RADs firmware version will be displayed. Last update to this topic: August 9, 2016. Performing an Over the Air Firmware Update The Over the Air Update is associated with updating the firmware version on the RAD. Any time your RAD firmware version needs to be updated, you can use the General Info menu to get the latest version. The following instructions will assist you with using the Over the Air Update and installing the latest RAD firmware version:
Note: Prior to beginning the firmware update process, please fully charge your RAD, even if it shows as being fully charged. Charging will require a minimum of two hours (four or more if the charging is being done from a computer). 1. To begin the Over the Air Update, click the RADs thumb wheel on the right-hand side of the RAD. This will wake up the RAD and display the time and date. Click the thumb wheel a second time and you will be taken to the Main Menu. 2. Scroll down and click on General Info. 3. Scroll down and click on Firmware Ver. 4. The current version of the RADs firmware will be displayed. Wait ten seconds and the option to Check for update will appear. Clicking the thumb wheel will skip the ten second delay. Select Yes with the thumb wheel. 5. The RAD will display a message saying Enabling Cellular Connection.., Connecting.. and Checking for firmware update... If an update is available, you will be prompted to update. If not, you will be given a message saying No update available. This means that your RAD already has the latest firmware version. 6. The update will begin to download. It may take 2-3 minutes to complete the download. The progress is indicated by the number that is being counted upward (ex. 014 of 144). 7. Once the update has been downloaded, you will be given a new firmware version has been downloaded message, followed by an Install now? prompt. Move the thumb wheel to select Yes. 8. The installation of the update only takes a few seconds and the RAD will restart automatically after the update had been installed. The firmware has been installed and the RAD is for use when this is complete. If you experience an issue performing the above steps; such as (but not limited to): Connection Failed or Connection Timeout, repeat the above steps and it will continue downloading where it left off. If further assistance is needed, please contact SentriLock Support. Last update to this topic: August 9, 2016. Product Size Width: 2 inches Height: 4 inches Depth: 7/8 inches Federal Communications Commission W9T-P10305 Appendix General Specifications Glossary of Terms Event Tracker The Event Tracker is a program that SentriLock developed to assist Associations, Boards, Brokers and Agents track attendance at various events, electronically. GSM Network GSM Network is a cellular network that cell phones and other mobile devices connect to. NXT Wireless Lockbox The NXT Wireless Lockbox includes any lockboxes with firmware version 24.30 or higher. You may need to update the firmware version of your NXT Wireless Lockbox before you can use just your PIN to access the key compartment. Contact SentriLock Support at 1-877-736-8745 for more information. The NXT Wireless Lockbox is navy blue, with a Wireless indicator sticker on the front of the lockbox. PIN PIN stands for Personal Identification Number. This is the code Agents use along with their SentriCard at a lockbox. This code is needed in order to use a SentriCard at a lockbox. Only the owner of the SentriCard should know their PIN due to security reasons. The PIN for a SentriCard can be changed using the SentriLock Card Utility software and a SentriCard reader. RAD The Remote Access Device, or RAD, is a device that works with your SentriCard. You can use the RAD to send immediate showing notifications, automatically keep your SentriCard updated, use Event Tracker and access the REALTOR NXT Wireless lockboxes with the Your PIN and You're In feature. REALTOR Lockbox Web Site You can use the REALTOR Lockbox Web Site to edit and view information. You can edit listing, Agent and lockbox information. You can view lockbox access information. You can also use the Web site to access manuals and contact SentriLock Support. You can access the REALTOR Lockbox Web Site from:
http://lockbox.sentrilock.com. SentriCard You will use a SentriCard to access and program lockboxes. A SentriCard is an ISO 7816 compliant smart card. Unlike their credit card counterparts, smart cards utilize an embedded "chip" that contains the security data for the lockbox system. This chip is immune to magnetic fields as well as employing tamper detection logic and circuitry. The SentriCard is the same size as a credit card. Serial Number/IMEI The Serial Number/IMEI field appears on the RAD window in the REALTOR Lockbox Web Site. The Serial Number/IMEI field contains the serial number and International Mobile Equipment Identity (IMEI) number of the RAD(s). Each RAD has a unique serial number/IMEI number. Showing Notifications Each time you access a lockbox using the RAD, the lockbox will immediately notify the lockbox owner by sending them a showing notification. Showing notifications are sent through e-mail and/or SMS text messages. SMS Charges SMS stands for Short Message Service. SMS is a text messaging service component of phone, web or mobile communication systems, using standardized communication protocols that allow the exchange of short text messages between fixed line or mobile phone devices. Depending upon your mobile equipment provider, SMS Charges may apply for text messages. Your PIN and You're In The RAD and the NXT Wireless lockboxes work together to allow you access to the key compartment with just your PIN. You do not need to remove your SentriCard from the RAD and insert it into the lockbox when using Your PIN and You're In.