AC10 AC1200 MU-MIMO Dual Band Gigabit Wi-Fi Router User Manual

 

If you want to replace your original router connected to the internet with a PPPoE user name and If you want to replace your original router connected to the internet with a PPPoE user name and password, start from Step 1. Otherwise, start from Step 2. password, start from Step 1. Otherwise, start from Step 2. Step 1: Migrate your PPPoE user name and Step 1: Migrate your PPPoE user name and password from your original router password from your original router 1 1 2 2 3 3 4 4 Power on your original and new routers. Power on your original and new routers. Connect the WAN port of the original router to port 1, 2 or 3 of the new router using an Connect the WAN port of the original router to port 1, 2 or 3 of the new router using an Ethernet cable. Ethernet cable. When the LAN and WAN indicators of the new router get solid on for 3 seconds after fast When the LAN and WAN indicators of the new router get solid on for 3 seconds after fast blinking, your PPPoE user name and password are migrated successfully. blinking, your PPPoE user name and password are migrated successfully. Remove the original router. Remove the original router. Step 2: Connect the new router Step 2: Connect the new router 2

Connect devices 2

Connect devices Wireless connection Wireless connection Quick Installation Guide Quick Installation Guide For product or function details, please go to www.tendacn.com For product or function details, please go to www.tendacn.com to download user guide. to download user guide. AC1200 MU-MIMO Dual Band Gigabit WiFi Router AC1200 MU-MIMO Dual Band Gigabit WiFi Router Model: AC10/AC10U Model: AC10/AC10U Power Power Packing List Packing List WiFi Router * 1 WiFi Router * 1 Power Adapter * 1 Power Adapter * 1 Ethernet Cable * 1 Ethernet Cable * 1 Quick Installation Guide * 1 Quick Installation Guide * 1 USB USB New router New router Power Power Scan to download the Scan to download the Tenda WiFi App or get Tenda WiFi App or get it on Google Play or it on Google Play or App Store. App Store. Original router Original router If any item is missing, or damaged, please keep the original package and contact the If any item is missing, or damaged, please keep the original package and contact the local reseller or distributor immediately. local reseller or distributor immediately. Ethernet cable Ethernet cable Step 3: Set up the router Step 3: Set up the router Or Or Wired connection Wired connection Connect your wired devices to port 1, 2 Connect your wired devices to port 1, 2 or 3 of the router using Ethernet cables. or 3 of the router using Ethernet cables. Power Power USB USB Ethernet cable Ethernet cable Ethernet cable Ethernet cable 1

Connect to the internet 1

Connect to the internet Use either of the following methods to Use either of the following methods to connect your router to the internet based connect your router to the internet based on your connection type on your connection type With a modem With a modem Ethernet cable Ethernet cable Modem Modem Or Or Without a modem Without a modem Ethernet cable Ethernet cable 1 Start a web browser on the device connected to the router. 1 Start a web browser on the device connected to the router. Enter tendawifi.com or 192.168.0.1 in the address bar, Enter tendawifi.com or 192.168.0.1 in the address bar, and press Enter. and press Enter. 2 Click Start. 2 Click Start. 3 If you imported ISP user name and password, click Next. If you 3 If you imported ISP user name and password, click Next. If you did not, set the related parameters, and click Next. did not, set the related parameters, and click Next. 4 Set your WiFi name (SSID), WiFi password, and login password. 4 Set your WiFi name (SSID), WiFi password, and login password. Then click Next. Then click Next. Connected. Use the WiFi name and the WiFi password you set Connected. Use the WiFi name and the WiFi password you set to connect your wireless devices to the router. Now, you can to connect your wireless devices to the router. Now, you can access the internet through your wireless and wired devices. access the internet through your wireless and wired devices. tendawifi.com tendawifi.com Tenda
Router Tenda
Router Quick Setup Wizard Quick Setup Wizard Start Start Tip: If the page above does
not Tip: If the page above does
not appear, refer to Q1 in FAQ. appear, refer to Q1 in FAQ. Please
select
your
connection
type. Please
select
your
connection
type. As detected, your connection type may be: PPPoE As detected, your connection type may be: PPPoE Connection Type:

Connection Type:

PPPoE PPPoE ISP User Name:

ISP User Name:

Enter the user name from your ISP. Enter the user name from your ISP. ISP Password:

ISP Password:

Enter the password from your ISP. Enter the password from your ISP. Import PPPoE user name and password from Import PPPoE user name and password from the original router. the original router. Next Next Skip Skip WiFi Settings WiFi Settings WiFi Name WiFi Name WiFi password of 8-32 characters WiFi password of 8-32 characters Not Required Not Required Set the WiFi password as the login password of the admin Set the WiFi password as the login password of the admin account. account. Login password of 5-32 characters Login password of 5-32 characters Not Required Not Required Tenda_xxxxxx or Tenda_xxxxxx_5G To
change
settings
of
other
features,
click
theMorebutton
below To
change
settings
of
other
features,
click
theMorebutton
below Next Next More More Note: The WiFi password is used to connect to the WiFi Note: The WiFi password is used to connect to the WiFi network, and the login password is used to log in to the web network, and the login password is used to log in to the web UI of the router. UI of the router. Tip: If the internet is inaccessible after your configuration, Tip: If the internet is inaccessible after your configuration, please refer to Q2 in FAQ. please refer to Q2 in FAQ. LED indicators LED indicators Ports and buttons Ports and buttons FAQ FAQ LED Indicator LED Indicator Status Status Description Description Port / Button Port / Button Description Description Solid on Solid on The router is starting. The router is starting. The system is faulty after startup. The system is faulty after startup. Slow blinking Slow blinking The system is working properly. The system is working properly. SYS SYS Fast blinking twice Fast blinking twice

(AC10U only)

(AC10U only) A portable USB device is connected to the A portable USB device is connected to the USB port. USB port. RST/WPS RST/WPS Fast blinking Fast blinking

(AC10U only)

(AC10U only) Data is transmitting over the USB port. Data is transmitting over the USB port. Solid on Solid on The WAN port is connected properly. The WAN port is connected properly. WAN WAN Fast blinking Fast blinking Data is transmitting over the WAN port. Data is transmitting over the WAN port. WIFI WIFI Used to enable/disable the WiFi of the router. Used to enable/disable the WiFi of the router. Used to start the WPS negotiation process of the router, or to reset Used to start the WPS negotiation process of the router, or to reset the router. the router. WPS: Press the button of the router, and enable the WPS WPS: Press the button of the router, and enable the WPS function of another device within 2 minutes to establish a WPS function of another device within 2 minutes to establish a WPS connection. connection. Reset: Hold the button down for about 8 seconds. Reset Reset: Hold the button down for about 8 seconds. Reset succeeds when all LED indicators blink once. succeeds when all LED indicators blink once. 3 3 1/2 1/2 By default, it is a LAN port the same as port 1/2. But after the IPTV By default, it is a LAN port the same as port 1/2. But after the IPTV function of the router is enabled, it functions only as an IPTV port function of the router is enabled, it functions only as an IPTV port used to connect with a set-top box. used to connect with a set-top box. They are LAN ports used to connect to devices such as computers They are LAN ports used to connect to devices such as computers or switches or switches Off Off The WAN port is The WAN port is connected improperly. connected improperly. disconnected disconnected or or WAN WAN Used t o c onnect t his r outer t o t he i nternet. Used t o c onnect t his r outer t o t he i nternet. Solid on Solid on Port 1, 2 or 3 is connected properly. Port 1, 2 or 3 is connected properly. POWER POWER Used t o c onnect w ith t he p ower a dapter i ncluded i n t h e p ackage. Used t o c onnect w ith t he p ower a dapter i ncluded i n t h e p ackage. LAN LAN Blinking twice Blinking twice A new device is connected to port 1, 2 or 3. A new device is connected to port 1, 2 or 3. USB USB

(AC10U only)

(AC10U only) Used to connect with a portable USB device. Used to connect with a portable USB device. Q1: If I cannot log in to the web UI of the router, what should I do?

Q1: If I cannot log in to the web UI of the router, what should I do?

A1: Try the following solutions and log in again:

A1: Try the following solutions and log in again:

If entering the IP address 192.168.0.1 does not work, you can try tendawifi.com. If entering the IP address 192.168.0.1 does not work, you can try tendawifi.com. Ensure that your device is connected to the router's WiFi network or port 1, 2 or 3 properly. Ensure that your device is connected to the router's WiFi network or port 1, 2 or 3 properly. For detailed connection instructions, refer to Step 2. For detailed connection instructions, refer to Step 2. Clear the cache of your web browser or replace the web browser. You are recommended to Clear the cache of your web browser or replace the web browser. You are recommended to use a Google Chrome, Firefox, or Internet Explorer 8 (or later) browser. use a Google Chrome, Firefox, or Internet Explorer 8 (or later) browser. Replace your computer or wireless device. Replace your computer or wireless device. Hold down the RST/WPS button for about 8 seconds. Reset succeeds when all LED indicators Hold down the RST/WPS button for about 8 seconds. Reset succeeds when all LED indicators blink once. Then you can try logging again. blink once. Then you can try logging again. Q2: If I cannot access the internet after the configuration, what should I do?

Q2: If I cannot access the internet after the configuration, what should I do?

A2: Try the following solutions:

A2: Try the following solutions:

Ensure that the Ethernet cable connected to the WAN port of the router has connected to the Ensure that the Ethernet cable connected to the WAN port of the router has connected to the internet. internet. Refer to the following table to check whether your connection type and login parameters are Refer to the following table to check whether your connection type and login parameters are correct. correct. Information provided by your ISP Information provided by your ISP Connection type Connection type ISP user name and ISP password ISP user name and ISP password PPPoE PPPoE None None Dynamic IP address Dynamic IP address IP Address, subnet mask, gateway, DNS IP Address, subnet mask, gateway, DNS server and other parameters server and other parameters Static IP address Static IP address If your wireless devices cannot access the internet, ensure that you connect to the proper SSID. If your wireless devices cannot access the internet, ensure that you connect to the proper SSID. If WiFi name or password is changed in setup, you should connect to the WiFi network using If WiFi name or password is changed in setup, you should connect to the WiFi network using the new name or password. the new name or password. If your wired device cannot access the internet, ensure that the wired device is connected to If your wired device cannot access the internet, ensure that the wired device is connected to port 1, 2 or 3 properly. port 1, 2 or 3 properly. If the problem still persists, consult your ISP. If the problem still persists, consult your ISP. Q3: Why cannot my phone find the 5 GHz signal?

Q3: Why cannot my phone find the 5 GHz signal?

A3: Only devices supporting 5 GHz signal can find and connect to the 5 GHz network. A3: Only devices supporting 5 GHz signal can find and connect to the 5 GHz network. CE Mark Warning CE Mark Warning This is a Class B product. In a domestic environment, this product may cause radio interference, in This is a Class B product. In a domestic environment, this product may cause radio interference, in which case the user may be required to take adequate measures. which case the user may be required to take adequate measures. Operations in the 5.15-5.25 GHz band are restricted to indoor use only. Operations in the 5.15-5.25 GHz band are restricted to indoor use only. This equipment should be installed and operated with minimum distance 20 cm between the This equipment should be installed and operated with minimum distance 20 cm between the radiator & your body. radiator & your body. The mains plug is used as disconnect device, the disconnect device shall remain readily operable. The mains plug is used as disconnect device, the disconnect device shall remain readily operable. NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable. is recommended to use a shielded RJ45 cable. Declaration of Conformity Declaration of Conformity Hereby, SHENZHEN TENDA TECHNOLOGY CO. LTD. declares that the radio equipment type AC10 Hereby, SHENZHEN TENDA TECHNOLOGY CO. LTD. declares that the radio equipment type AC10 is in compliance with Directive 2014/53/EU. is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:

The full text of the EU declaration of conformity is available at the following internet address:

http://www.tendacn.com/en/service/download-cata-101.html http://www.tendacn.com/en/service/download-cata-101.html Hereby, SHENZHEN TENDA TECHNOLOGY CO. LTD. declares that the radio equipment type Hereby, SHENZHEN TENDA TECHNOLOGY CO. LTD. declares that the radio equipment type AC10U is in compliance with Directive 2014/53/EU. AC10U is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address:

The full text of the EU declaration of conformity is available at the following internet address:

http://www.tendacn.com/en/service/download-cata-101.html http://www.tendacn.com/en/service/download-cata-101.html Operate Frequency:

Operate Frequency:

2.4 GHz: EU/2412-2483.5 MHz (CH1-CH13) 2.4 GHz: EU/2412-2483.5 MHz (CH1-CH13) 5 GHz: EU/5150-5250 MHz (CH36-CH48) 5 GHz: EU/5150-5250 MHz (CH36-CH48) EIRP Power (Max.):

EIRP Power (Max.):

2.4 GHz: 19.8 dBm 2.4 GHz: 19.8 dBm 5 GHz: 22.8 dBm 5 GHz: 22.8 dBm Software Version: V15.03.06 Software Version: V15.03.06 Caution(For AC10) Caution(For AC10) Adapter Model: BN036-A12012E Adapter Model: BN036-A12012E Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY Co., LTD Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY Co., LTD Input: 100 - 240 V AC 50/60 Hz 0.4 A Input: 100 - 240 V AC 50/60 Hz 0.4 A Output: 12 V





1 A Output: 12 V





1 A

: DC Voltage

: DC Voltage Caution(For AC10U) Caution(For AC10U) Adapter Model: BN037-A18012E Adapter Model: BN037-A18012E Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY Co., LTD Manufacture: SHENZHEN HEWEISHUN NETWORK TECHNOLOGY Co., LTD Input: 100 - 240 V AC 50/60 Hz 0.6 A Input: 100 - 240 V AC 50/60 Hz 0.6 A Output: 12 V






1.5 A Output: 12 V






1.5 A

: DC Voltage

: DC Voltage This equipment should be installed and operated with minimum distance 20cm between the This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. radiator & your body. Caution:

Caution:

Any changes or modifications not expressly approved by the party responsible for compliance Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. transmitter. NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by NOTE: (1) The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it unauthorized modifications to this equipment. (2) To avoid unnecessary radiation interference, it is recommended to use a shielded RJ45 cable. is recommended to use a shielded RJ45 cable. Operating Temperature: 0 C - 40 C Operating Temperature: 0 C - 40 C Operating Humidity: (10 90)% RH, non-condensing Operating Humidity: (10 90)% RH, non-condensing RECYCLING RECYCLING This product bears the selective sorting symbol for Waste electrical and electronic equipment This product bears the selective sorting symbol for Waste electrical and electronic equipment

(WEEE). This means that this product must be handled pursuant to European directive

(WEEE). This means that this product must be handled pursuant to European directive 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. 2012/19/EU in order to be recycled or dismantled to minimize its impact on the environment. User has the choice to give his product to a competent recycling organization or to the retailer User has the choice to give his product to a competent recycling organization or to the retailer when he buys new electrical or electronic equipment. when he buys new electrical or electronic equipment. Copyright 2017 Shenzhen Tenda Technology Co., Ltd.
All rights reserved. Tenda is a registered Copyright 2017 Shenzhen Tenda Technology Co., Ltd.
All rights reserved. Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand and product names mentioned herein are trademarks or registered trademarks of their respective holders. mentioned herein are trademarks or registered trademarks of their respective holders. Specifications are subject to change without notice. Specifications are subject to change without notice. Technical Support Technical Support Shenzhen Tenda Technology Co., Ltd. Shenzhen Tenda Technology Co., Ltd. 6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052 6-8 Floor, Tower E3, NO.1001, Zhongshanyuan Road, Nanshan District, Shenzhen, China. 518052 United States Hotline: 1-800-570-5892 United States Hotline: 1-800-570-5892 Canada Hotline: 1-888-998-8966 Canada Hotline: 1-888-998-8966 Hong Kong Hotline: 00852-81931998 Hong Kong Hotline: 00852-81931998 Skype: Tendasz Skype: Tendasz Website: http://www.tendacn.com Website: http://www.tendacn.com E-mail: support@tenda.com.cn E-mail: support@tenda.com.cn Off Off Solid on Solid on None of ports 1, 2 and 3 is connected or None of ports 1, 2 and 3 is connected or connected properly. connected properly. At least the 2.4 GHz or 5 GHz WiFi network At least the 2.4 GHz or 5 GHz WiFi network is enabled. is enabled. Fast blinking Fast blinking Data is transmitting wirelessly. Data is transmitting wirelessly. WiFi WiFi Slow Blinking Slow Blinking The router is performing WPS negotiation. The router is performing WPS negotiation. Off Off The w ireless f unction i s d isabled. The w ireless f unction i s d isabled. FCC Statement FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

following measures:

Reorient or relocate the receiving antenna. Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. connected. Consult the dealer or an experienced radio/TV technician for help. Consult the dealer or an experienced radio/TV technician for help. This device is restricted to be used in the indoor. This device is restricted to be used in the indoor. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. interference received, including interference that may cause undesired operation. Radiation Exposure Statement Radiation Exposure Statement This device complies with FCC radiation exposure limits set forth for an uncontrolled environment This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and it also complies with Part 15 of the FCC RF Rules. and it also complies with Part 15 of the FCC RF Rules.