| submitted | available | document details (if available) | source link |
|---|---|---|---|
| SMART kapp capture board user’s guide SMART Technologies MadCap Flare V10 |
| various | User Guide | Users Manual | 547.71 KiB |
Helpusmakethisdocumentbetter smarttech.com/docfeedback/170769 USERS GUIDE FOR MODELS KAPP42 AND KAPP84 Product registration If you register your SMART product, well notify you of new features and software upgrades. Register online at smarttech.com/registration. Keep the following information available in case you need to contact SMARTSupport. Serial number:
Date of purchase:
Trademark notice DViT, kapp, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMARTTechnologiesULC in the U.S. and/or other countries. Apple, App Store, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Android and GooglePlay are trademarks of Google Inc. The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMARTTechnologiesULC is under license. All other third-party product and company names may be trademarks of their respective owners. Copyright notice 2015SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART. This product and/or use thereof covered by one or more of the following U.S. patents. www.smarttech.com/patents 02/2015 smarttech.com/kb/170769 Important information WARNING l Your SMART product includes instructions for installation on metal and wood stud walls and certain masonry wall types only. A SMART hardware kit is available for these types of installation (Part No. 1024563). In the event that you need to install your SMART product on reinforced concrete walls, walls with plaster lath finishing or other types of walls, refer to your local building authority for instructions, recommendations and safe work practices. l Do not open or disassemble the SMART product. You risk electrical shock from the high voltage inside the casing. Opening the casing also voids your warranty. l Ensure that any cables extending across the floor to your SMART product are properly bundled and marked to avoid a trip hazard. l Ensure your installation complies with local building and electrical codes. l Failure to follow the installation instructions shipped with your SMART product could result in personal injury and product damage which may not be covered by your warranty. l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or moisture. l Use SMART supplied mounting hardware or hardware that is designed to properly support the weight of your product. l Use the power cable provided with this product. If a power cable is not supplied with this product, please contact your supplier. Use only power cables that match the AC voltage of the power outlet and that comply with your countrys safety standards. l Do not place any heavy objects on the power cable. Damage to the cable could cause shock, fire or product damage which may not be covered by your warranty. i smarttech.com/kb/170769 Contents Important information Chapter 1: Welcome About your SMARTkapp 42" capture board About your SMARTkapp 84" capture board About this guide Supported browsers Other documentation and resources Chapter 2: Using your capture board Writing on your capture board Connecting your mobile device to your captureboard Sharing and saving your notes Accessing capture board diagnostic information Chapter 3: Using a premium subscription Upgrading to a premium subscription Setting premium subscription sharing preferences Cancelling your premium subscription Chapter 4: Maintaining your capture board Cleaning your capture board Transporting your capture board Replacing the markers and eraser Chapter 5: Troubleshooting your capture board Resolving hardware issues using the indicatorlights Resolving app issues Appendix A: Federal Communication Commission interference statement Radiation Exposure Statement Appendix B: Industry Canada statement Radiation Exposure Statement Dclaration dexposition aux radiations Appendix C: Hardware environmental compliance Waste Electrical and Electronic Equipment (WEEE) More information iii smarttech.com/kb/170769 i 1 2 3 5 5 5 9 10 10 16 21 23 23 24 25 27 27 29 29 31 31 33 35 35 37 37 37 39 39 39 2 2 2 3 3 3 4 4 4 4 5 5 5 5 5 5 5 5 6 6 6 6 7 Chapter 1 Welcome About your SMARTkapp 42" capture board Capture board Dry erase markers and eraser Mounting bracket and hardware SMARTkapp app About your SMARTkapp 84" capture board Capture board Dry erase markers and eraser Mounting bracket and hardware SMARTkapp app About this guide Supported browsers Mobile devices Android devices Apple devices Desktop Other documentation and resources Specifications Installation instructions Tutorial and Help Training Frequently asked questions Support center and knowledge base This chapter introduces you to your SMARTkapp capture board and this guide. 1 smarttech.com/kb/170769 CHAPTER 1 WELCOME About your SMARTkapp 42" capture board The SMARTkapp 42" capture board enables you to collaborate with others in a simple but powerful way. Write and draw on the capture board like you would a regular dry erase board. You can then connect a Bluetooth-enabled mobile device to the capture board by scanning a QuickResponse (QR) code or by tapping the NearField Communication (NFC) tag. When you first connect your mobile device, youre directed to the AppleAppStore or GooglePlay store to download the SMARTkapp app. After you download and install the app, you can use it to connect to your capture board and share content with others. The SMARTkapp 42" capture board product consists of the following components:
l Capture board l Dry erase markers and eraser l Mounting bracket and hardware l SMARTkapp app Capture board The capture board features SMARTs proprietary DViT (DigitalVisionTouch) technology on a 42" (107cm) writing surface. DViT technology captures the notes you make on the capture board using the dry erase markers and eraser. The capture boards Bluetooth 4.0 wireless technology (for Apple mobile devices) or Bluetooth 2.1 + EDR wireless technology (for Android mobile devices) then transfers your notes as a digital image to a connected mobile device. Alternatively, you can save your notes to a FAT-formatted USB drive by connecting it to the capture boards USB 2.0 Type-A receptacle. You can also use the capture boards standard 500 mA USB 2.0 Type-A receptacle to charge your smart phone. Dry erase markers and eraser Your capture board comes with three dry erase markers and an eraser that are specially designed to work with the captureboard. 2 smarttech.com/kb/170769 CHAPTER 1 WELCOME The capture board includes holders for one marker and the eraser as well as a storage area (on the back of the capture board) for the other two markers. Mounting bracket and hardware You can mount your capture board on a wall using the supplied mounting bracket and hardware. Alternatively, you can mount the capture board using a standard VESA 400 mm 400 mm mounting bracket. SMARTkapp app The SMARTkapp app enables you to connect your Apple or Android mobile device to your capture board and then do the following:
l View notes you write on your capture board on your mobile device l Share your notes with others l Save your notes About your SMARTkapp 84" capture board The SMARTkapp 84" capture board enables you to collaborate with others in a simple but powerful way. Write and draw on the capture board like you would a regular dry erase board. Two people can draw at the same time. You can then connect a Bluetooth-enabled mobile device to the capture board by scanning a QuickResponse (QR) code or by tapping the NearField Communication (NFC) tag. When you first connect your mobile device, youre directed to the AppleAppStore or GooglePlaystore to download the SMARTkapp app. After you download and install the app, you can use it to connect to your capture board and share content with others. The SMARTkapp 84" capture board product consists of the following components:
l Capture board l Dry erase markers and eraser 3 smarttech.com/kb/170769 CHAPTER 1 WELCOME l Mounting bracket and hardware l SMARTkapp app Capture board The capture board features SMARTs proprietary DViT technology on a 84" (213cm) writing surface. DViT technology captures the notes you make on the capture board using the dry erase markers and eraser. The capture boards Bluetooth 4.0 wireless technology (for Apple mobile devices) or Bluetooth 2.1
+ EDR wireless technology (for Android mobile devices) then transfers your notes as a digital image to a connected mobile device. Alternatively, you can save your notes to a FAT-formatted USB drive by connecting it to the capture boards USB 2.0 Type-A receptacle. You can also use the capture boards standard 500 mA USB 2.0 Type-A receptacle to charge your smart phone. Dry erase markers and eraser Your capture board comes with six dry erase markers and an eraser that are specially designed to work with the captureboard. Mounting bracket and hardware You can mount your capture board on a wall using the supplied mounting bracket and hardware. Alternatively, you can mount the capture board using a standard VESA 600 mm 400 mm mounting bracket. SMARTkapp app The SMARTkapp app enables you to connect your Apple or Android mobile device to your capture board and then do the following:
l View notes you write on your capture board on your mobile device l Share your notes with others l Save your notes 4 smarttech.com/kb/170769 CHAPTER 1 WELCOME About this guide This guide explains how to use your capture board. It includes the following information:
l How to use your capture board and the SMARTkapp app l How to maintain your capture board for years of use l How to troubleshoot issues with your capture board This guide is intended for individuals who use and maintain capture boards. Other documentation and resources are available for individuals who install capture boards. Supported browsers Mobile devices Android devices GoogleChrome for Android 39.0.2171.93 or later Apple devices Safari 8 or later Desktop l Safari 8.0 or later l Google Chrome 39.0.2171.95 or later l Mozilla Firefox 34.0.5 or later Internet Explorer 10 or later l Other documentation and resources SMART provides an extensive library of documentation and resources for your capture board. Specifications The SMARTkapp42"captureboardspecifications(smarttech.com/kb/170770) define the captureboards dimensions, weight, recommended operating and storage temperatures, power specifications and other important information. 5 smarttech.com/kb/170769 CHAPTER 1 WELCOME The SMARTkapp84"captureboardspecifications(smarttech.com/kb/170868) define the captureboards dimensions, weight, recommended operating and storage temperatures, power specifications and other important information. Installation instructions Your capture board comes with installation instructions that explain how to mount the captureboard using the supplied mounting bracket and hardware. If you misplaced the installation instructions for the SMARTkapp 42" capature board, you can download them from smarttech.com/kb/170768. If you misplaced the installation instructions for the SMARTkapp 84" capature board, you can download them from smarttech.com/kb/170870. Tutorial and Help When you first start the SMARTkapp app on your mobile device, a tutorial opens. This tutorial explains how to connect your mobile device to your capture board and share and save your notes
(see Installingtheappandstartingitforthefirsttime on page12). You can view the tutorial subsequent times. You can also view troubleshooting and support information in the Help. For Android devices, you can open the tutorial by pressing Menu > Settings on the app home screen and then pressing Tutorial. For Apple devices, you can open the tutorial by pressing Settings on the app home screen and then pressing Tutorial. Training The SMART training website (smarttech.com/trainingforbusiness) includes an extensive library of training resources you can refer to when learning how to use your capture board. Frequently asked questions For answers to common questions about the capture board, see SMARTkappcaptureboard frequentlyaskedquestions(smarttech.com/kb/170793). 6 smarttech.com/kb/170769 CHAPTER 1 WELCOME Support center and knowledge base The Support center (smarttech.com/support) includes documentation and a knowledge base that you can refer to when performing maintenance on your capture board or troubleshooting issues with your captureboard. 7 smarttech.com/kb/170769 Chapter 2 Using your capture board Writing on your capture board Connecting your mobile device to your captureboard About QR codes and NFC Installing the app and starting it for the first time Connecting your mobile device using the app Viewing notes on your mobile device Disconnecting your mobile device Sharing and saving your notes Sharing your notes Saving snapshots of your notes using the app Saving snapshots Viewing and changing the order of snapshots Exporting snapshots Deleting snapshots Saving snapshots of your notes to a USB drive Accessing capture board diagnostic information 10 10 11 12 13 14 15 16 16 17 17 18 19 20 21 21 This chapter explains how to use your capture board. Using your capture board involves three high-level steps:
Step Description Writing on your capture board Reference Page10 Connecting your mobile device to your captureboard Page10 9 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD Step Description Sharing and saving your notes Reference Page16 Writing on your capture board You can write and erase notes on your capture board like you do on a traditional dry erase board. l Use the markers provided with your capture board to write or draw. l Use the eraser provided with your capture board to erase notes. l Ensure your hands, arms and any loose clothing dont touch your capture boards surface as you write or erase notes. For information on replacing the capture boards markers and eraser, see Replacingthemarkersanderaseron page29. Connecting your mobile device to your captureboard Before you can share the notes you have written on your capture board with others, you need to connect your mobile device to the capture board. You can connect the following types of mobile devices to your capture board:
Device type Requirements Connection options Apple l iOS 7.1 or later operating system software Scan the capture boards unique QR code l 50 MB of storage iPhone 4S or later l l Third generation iPad or later l First generation iPad mini or later l Fifth generation iPodtouch or later 10 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD Device type Requirements Connection options Android l Android 4.1 (Jelly Bean) or later l Scan the capture boards unique operatingsystem QR code l 50 MB of storage (internal or l Tap the capture boards NFC tag SDcard) 1024 MB of RAM l l 720p or better screen resolution l Bluetooth 2.1 + EDR1 l NFC (recommended) l 3 megapixel or better rear-facing camera (recommended) NOTE Most of the SMARTkapp apps features are identical across iOS operating system software and Android operating systems. However, some features are available for only one of these operating systems. The remainder of the users guide highlights these features with the following icons:
iOSoperatingsystemsoftware Androidoperatingsystems When you first connect a mobile device, youre prompted to install an app. You can then use the app to share notes you have written on your capture board with others. About QR codes and NFC As noted in the previous section, you can connect your mobile device to your capture board by scanning the capture boards QR code or by tapping the capture boards NFC tag. l A QR code is a type of bar code. If your mobile device has a rear-facing camera and a QRcode scanning app, you can scan QR codes like the one on your capture board. Your mobile device then executes the QR codes commands. Typically, QR codes commands display messages or open web pages. 1Compatible with Bluetooth 3.0 and dual-mode Bluetooth 4.0 11 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD l NFC is a wireless technology that enables you to connect your mobile device and another device, such as your capture board, by holding your mobile device a short distance from (or tapping) the other device. NOTE Currently, you are unable to connect the capture board to an iPhone 6 using the mobile devices NFC support. TIP Refer to your mobile devices documentation for the location of its NFC radio. When connecting your mobile device to the capture board, you might need to move the mobile device back and forth until its NFC radio detects the capture boards NFC tag. Installing the app and starting it for the first time The SMARTkapp app enables you to connect your mobile device to your capture board, view notes you write on your capture board on your mobile device and share and save your notes. You can install the app on your mobile device by scanning your capture boards QR code or by tapping its NFC tag. To install the app 1. Do one of the following:
a. Start the QR code scanning app on your mobile device, and then hold your mobile devices rear-facing camera over your capture boards QR code to scan it. b. Enable NFC in your mobile devices settings (if it isnt already enabled), and then hold your mobile device near your capture boards NFC tag
. The Apple AppStore or GooglePlay opens. 2. Download and install the app. To start the app for the first time 1. Start the SMARTkapp app on your mobile device. The app tutorial appears. 12 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD 2. Use the swipe gestures to progress through the screens of the tutorial. Previousscreen Nextscreen 3. Press Close when you have completed the tutorial. The app home screen appears. TIP If you want to view the tutorial again, press Settings on the app home screen and then press Tutorial. Connecting your mobile device using the app After you install the SMARTkapp app, you can use it to connect your mobile device to your capture board by QR code or by NFC. NOTE Some Android mobile devices require you to accept a pairing request to connect to the capture board. Swipe down on the screen to access the notification drawer and accept the pairing request. To connect your mobile device by QR code 1. Start the SMARTkapp app on your mobile device. 13 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD 2. Hold your mobile devices rear-facing camera still over your capture boards QR code so that the QR code appears in the center of the app screen. The app connects your mobile device to your capture board. NOTE If the app doesnt connect your mobile device to your capture board, move your mobile device closer to or further away from the capture board so that the app can capture the QR code. To connect your mobile device by NFC 1. Enable NFC in your mobile devices settings (if it isnt already enabled). 2. Hold your mobile device near your capture boards NFC tag
. The SMARTkapp app starts and connects your mobile device to your capture board. To connect your mobile device by Board ID 1. Locate the capture boards 10-character ID. Its located by the QRcode. 2. Start the SMART kapp app on your mobile device. 3. Tap Settings
> Advanced > Connect Manually. The Enter ID window appears. Tap Menu > Settings
> Advanced > Connect Manually. The Enter ID window appears. 4. Enter the Board ID into the field. 5. Tap Go. 6. The app connects your mobile device to your capture board. Viewing notes on your mobile device When your mobile device and capture board are connected, you can view the notes youve written on your capture board on your mobile device. As you write or erase notes, the changes appear on your mobile device automatically. 14 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD By default, your mobile device displays your capture boards entire writing surface. You can zoom in, zoom out and pan using gestures:
Zoomin Zoomout NOTE As you zoom in or out, grid lines appear on the writing surface to indicate the level of magnification. Disconnecting your mobile device Your mobile device disconnects from your capture board automatically in the following situations:
l You close the app. l The app closes automatically after a period of non-use. l Your capture board is outside of your mobile devices Bluetooth communication range, which is approximately 33' (10 m). To manually disconnect your mobile device:
In the SMARTkapp app, press Close l at the top left corner on your mobile device OR l Hold Bluetooth on your capture board until it turns solid red. 15 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD NOTE When you connect an Android mobile device to your capture board, an icon appears in the notification area. This icon indicates when the mobile device is connected to your captureboard:
Connected Disconnected Sharing and saving your notes Unlike a traditional whiteboard, your capture board enables you to share your notes with others and save them for later reference. Specifically, you can do the following:
l Share your notes with others as you write them on your capture board l Save snapshots of your notes using the app l Save snapshots of your notes to a USB drive Sharing your notes After you connect your mobile device to your capture board, you can use the SMARTkapp app to invite up to five others to view your notes on their mobile devices or computers. When others receive your invitation to view your notes, they press or click a link to view your notes in their Internet browsers; they dont need to install additional software or otherwise configure their mobile devices or computers. As you make changes to your notes, others see these changes in real time. They can also zoom in or out, and save, view and export snapshots. NOTE You can share your notes only as long as the SMARTkapp app is running on your mobile device and your mobile device is connected to your capture board. However, you can export saved snapshots of notes without connecting your mobile device to your capture board (see Sharing yournotesabove). 16 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD To share your notes 1. Connect your mobile device to your capture board (see Connectingyourmobiledeviceusing theapp on page13). 2. Press Invite
> Send Link. 3. Select the app you want to use to send the invitation. 4. Use the selected app to send the invitation. Saving snapshots of your notes using the app As you write notes on your capture board, you might want to save snapshots on occasion to capture how your notes change during your note-taking session. After you save snapshots, you can do the following:
l View the snapshots l Change the order of the snapshots (Apple mobile devices only) l Share the snapshots as JPEG or PDF files to share with others l Delete the snapshots Saving snapshots To save a snapshot 1. Connect your mobile device to your capture board (see Connectingyourmobiledeviceusing theapp on page13). 2. Press Capture on your capture board. OR Press Capture in the app. The app saves a snapshot of your notes. NOTE The Library button in the bottom-right corner of the screen indicates how many snapshots have been saved in the current session. 17 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD Viewing and changing the order of snapshots To view snapshots in the current session 1. Save one or more snapshots in the current session (see Savingsnapshotson the previous page). 2. Press Library
. The sessions snapshot library appears. 3. Press a snapshots thumbnail image to view it. TIP You can use the zoom in, zoom out and pan gestures when viewing the snapshot (see Viewingnotesonyourmobiledevice on page14). To view snapshots in previous sessions 1. If youre currently in a session, press Close
. The session ends, and the app home screen appears. 2. Press Library
. The Library screen appears. 3. Press a sessions row to view the snapshots saved for that session. The sessions snapshot library appears. 4. Press a snapshots thumbnail image to view it. TIP You can use the zoom in, zoom out and pan gestures when viewing the snapshot (see Viewingnotesonyourmobiledevice on page14). To change the order of snapshots in previous sessions 1. If youre currently in a session, press Close
. The session ends, and the app home screen appears. 2. Press Library
. The Library screen appears. 18 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD 3. Press a sessions row to view the snapshots saved for that session. The sessions snapshot gallery appears. 4. Drag a snapshots thumbnail to change its order. Exporting snapshots To export a snapshot 1. View the snapshot you want to export (see Viewingandchangingtheorderofsnapshotson the previous page). 2. If youre using an Apple mobile device, press Export
, and then select Save to Camera Roll or Share as PDF. OR If youre using an Android mobile device, Export
, and then select Share as Image or Share as PDF. 3. Select the app you want to use to share the snapshot. 4. Use the selected app to share the snapshot. To export all snapshots saved in the current session 1. Save one or more snapshots in the current session (see Savingsnapshotson page17). 2. If youre using an Apple mobile device, press Export
, and then select Save to Camera Roll or Share as PDF. OR If youre using an Android mobile device, Export
, and then select Share as Image or Share as PDF. 3. Select the app you want to use to export the snapshots. 4. Use the selected app to export the snapshots. To export all snapshots saved in a previous session 1. If youre currently in a session, press Close
. The session ends, and the app home screen appears. 19 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD 2. Press Library
. The Library screen appears. 3. Press a sessions row to view the snapshots saved for that session. The sessions snapshot gallery appears. 4. If youre using an Apple mobile device, press Export
. OR If youre using an Android mobile device, press Menu , and then select Share as PDF. 5. Select the app you want to use to export the snapshots. 6. Use the selected app to export the snapshots. Deleting snapshots To delete a snapshot from a previous session 1. If youre currently in a session, press Close
, and then press Disconnect. The session ends, and the app home screen appears. 2. Press Library
. The Library screen appears. 3. Press the session containing the snapshot you want to delete. The sessions snapshot gallery appears. 4. Press the snapshot you want to delete. 5. Press Delete
, and then press OK. To delete a previous session of snapshots 1. If youre currently in a session, press Close
, and then press Disconnect. The session ends, and the app home screen appears. 2. Press Library
. The Library screen appears. 20 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD 3. If youre using an Apple mobile device, press Edit. OR If youre using an Android mobile device, press Menu , and then select Select. 4. Select the session you want to delete. 5. Press Delete
, and then press OK. Saving snapshots of your notes to a USB drive If you dont have access to a mobile device or would prefer to save snapshots of your notes using another means, you can save PDF snapshots to a FAT-formatted USB drive. To save a snapshot 1. Connect the USB drive to the USB 2.0 Type-A receptacle on the side of your capture board. 2. Press Capture or USB on your capture board. The capture board saves a snapshot of your notes to the USB drive. 3. Disconnect the USB drive from your capture board when youre done saving snapshots. Accessing capture board diagnostic information The SMARTkapp app provides the following information about the last capture board you connected your mobile device to that might be useful when contacting SMARTfor support. l The date when you last connected to the capture board l Capture board ID l Dimensions l Serial number l Model number l Firmware version To access diagnostic information Tap Settings
> Advanced > Diagnostic Information. The diagnostic information appears. 21 smarttech.com/kb/170769 CHAPTER 2 USING YOUR CAPTURE BOARD Tap Menu > Settings
> Advanced > Diagnostic Information. The diagnostic information appears. 22 smarttech.com/kb/170769 23 24 24 24 25 25 25 26 Chapter 3 Using a premium subscription Upgrading to a premium subscription Setting premium subscription sharing preferences Link Security Actions Cancelling your premium subscription Cancelling your subscription in the App Store Cancelling your subscription in Google Play store When you upgrade to a premium subscription, you can:
l Share your session with up to 250 viewers l Protect your sharing session with a password l Assign a static link to your session and share the static link before a meeting starts. l Share snapshots as watermark-free PDFs and images Upgrading to a premium subscription To upgrade to a premium subscription 1. In the SMARTkapp app for Android, press Menu and then Settings
. In the SMARTkapp app for iOS, press Settings
. The Settingsscreen appears. 2. Press Go Premium. The Go Premium screen appears. 23 smarttech.com/kb/170769 CHAPTER 3 USING A PREMIUM SUBSCRIPTION 3. Press Monthly $1.99 or Yearly $19.99. NOTE Prices might vary by region. If using iOS, enter your password for the App Store. If using Android, enter your password for Google Play store. You receive an email receipt with details of your purchase. Setting premium subscription sharing preferences In Settings, you can set premium subscription sharing preferences. Link You can select a static link or a dynamic link. l A static link provides a permanent link to sharing sessions. You can send the link before meetings start to simplify meeting startup. l A dynamic link provides a new link for each sharing session. Security Protect your sharing sessions with a password. To use a password 1. The Enter Password dialog box appears. 2. Select the Require a Password check box. 3. Enter up to 32 characters for a password. 4. Press OK. To turn off the password 1. The Enter Password dialog box appears. 2. Clear the Require a Password check box. 3. Press OK. 24 smarttech.com/kb/170769 CHAPTER 3 USING A PREMIUM SUBSCRIPTION Actions If youve selected Static Link, the option to send the link appears. To send the link 1. Select StaticLink. 2. Press Send Link. The SendLinkdialog box appears. 3. Select a method to send the link. Cancelling your premium subscription IMPORTANT l Uninstalling the app does not automatically stop the subscription. You must cancel your subscription to end your subscription. If you uninstall the app without cancelling your subscription, you will still be charged. l Cancelling a subscription doesnt retroctively refund subscription payments and previously charged subscription payments are unable to be pro-rated on the cancellation date. For example, if you buy a one-year subscription on January 1 and cancel it on July 1, youll have access to the premium features of SMARTkapp until December 31. On the following January 1, however, you arent charged the subscription fee. Cancelling your subscription in the App Store TIP To cancel your subscription using your computer, see support.apple.com/en-ca/HT202039. To cancel your subscription 1. From the Home screen, tap App Store. 2. Tap Featured. 3. Scroll to the bottom and tap Apple ID. If youre not signed in, enter your password. 4. Tap View Apple ID. If prompted, enter your password. 5. On the AccountSettingsscreen, scroll down and tap Manage App Subscriptions. 25 smarttech.com/kb/170769 CHAPTER 3 USING A PREMIUM SUBSCRIPTION 6. Tap the SMARTkapp app, then tap the subscription category. 7. To cancel your subscription, tap to turn Auto-Renewal off . Cancelling your subscription in Google Play store To cancel your subscription 1. Go to wallet.google.com and sign in. 2. Click More > Subscriptions > Cancel subscription. 26 smarttech.com/kb/170769 Chapter 4 Maintaining your capture board Cleaning your capture board Cleaning your capture board Cleaning the reflective bezels and corner sensors Cleaning your eraser Transporting your capture board Replacing the markers and eraser 27 28 28 29 29 29 This chapter explains how to maintain your capture board for years of use. Cleaning your capture board With proper care, your capture board will provide years of trouble-free service. Follow these tips to keep the capture board clean:
CAUTION l Disconnect your capture board from power before cleaning it. l Do not spray cleaner directly onto the capture boards writing surface, reflective bezel or corner sensors. l SMART recommends that you clean your capture board monthly to ensure optimal performance. l Do not allow excess cleaner to flow onto the bezels reflective surfaces. l Remove any dry erase ink residue from the bezels reflective surfaces. l Do not use compressed air to clean the camera windows or bezels. l The digital cameras located in the bezel are protected from dust and dirt by windows. In extremely dusty environments, spray a household, alcohol-free glass cleaner, such as Windex cleaner, on a cotton swab and rub it gently on the windows. Do not use compressed air to clean the cameras, and do not apply too much pressure because doing so could damage the reflective surfaces or the cameras. 27 smarttech.com/kb/170769 CHAPTER 4 MAINTAINING YOUR CAPTURE BOARD Cleaning your capture board CAUTION l Disconnect your capture board from power before cleaning it. l Do not spray cleaner directly onto the capture boards writing surface, perimeter reflective tape or sensors. Ink left on the capture boards writing surface for a long period of time might be harder to clean off. To remove dry erase ink residue, follow the instructions below. To clean your capture board 1. Spray a small amount of water or cleaner onto a clean lint-free cloth or paper towel. IMPORTANT Acceptable cleaners include water, dry eraser cleaners, Windex glass cleaner and isopropyl alcohol. 2. Clean the capture boards surface. Cleaning the reflective bezels and corner sensors CAUTION Disconnect your capture board from power before cleaning it. TIP SMART recommends cleaning the corner sensors last in case the previous cleaning instructions leave debris on the sensors. The capture board uses digital sensors and reflective tape on the perimeter of the writing surface to digitally capture your writing. Excessive buildup of dust or dry erase residue on the reflective tape surface and sensors can impair performance. The bottom reflective bezel and corner sensors are most likely to collect excessive dust and dry erase ink residue over time. To clean the reflective bezels and corner sensorsMethod 1 Carefully vacuum the areas where you notice a buildup of excessive dust and dry erase residue. 28 smarttech.com/kb/170769 CHAPTER 4 MAINTAINING YOUR CAPTURE BOARD To clean the reflective bezels and corner sensorsMethod 2 1. Spray a small amount of water or cleaner onto a clean lint-free cloth or paper towel. IMPORTANT o Acceptable cleaners include water, Windex glass cleaner and isopropyl alcohol. o Starting at the corners, wipe inwards to avoid wiping dry erase residue and dust onto the corner sensors 2. Using a clean, moistened lint-free cloth, gently wipe the corner sensors at the bottom of the capture board. Ensure the bezel and corner sensors are free of dust and residue. Cleaning your eraser The eraser can be used to erase ink from the capture board surface. Over time, the eraser felt collects dry erase ink residue and becomes less effective at erasing. To clean the eraser felt 1. Rinse the eraser felt under cold running tap water. 2. While wearing gloves, apply a mild soap or detergent and rub the eraser felt with your fingers. 3. Rinse the eraser felt thoroughly under cold running tap water 4. Remove excess water by pressing the felt against a towel or paper towel. 5. Allow the eraser felt to air dry completely. Transporting your capture board Save your original packaging to repack your capture board if needed. This packaging was designed with optimal shock and vibration protection. If your original packaging isnt available, you can purchase the same packaging directly from your authorized SMART reseller. CAUTION Transport your capture board only in original or replaced packaging. Transporting your capture board without correct packaging voids your warranty and could lead to product damage. Replacing the markers and eraser Your SMARTkapp 42" capture board comes with three dry erase markers and one eraser. Your SMARTkapp 84" capture board comes with six dry erase markers and one eraser. 29 smarttech.com/kb/170769 CHAPTER 4 MAINTAINING YOUR CAPTURE BOARD If you misplace the markers or if they run dry, you can replace them with third-party dry erase markers. The barrel of third-party dry erase markers can be any length and diameter, but the tip and nib must be within the following dimensions:
For best results, SMARTrecommends these third-party replacement markers:
l BIC Magic Marker dry erase liquid markers, fine tip l Expo low odor fine tip dry erase markers l Staples Remarx dry erase markers, bullet tip l Melissa & Doug dry erase markers CAUTION The following pens are not recommended for use with the capture board. l BIC Great Erase Grip dry erase markers l Board Dudes l Liqui-Mark l Quartet If you misplace the eraser, you can purchase a replacement from the Store for SMART Parts
(seesmarttech.com/Support/PartsStore). 30 smarttech.com/kb/170769 Chapter 5 Troubleshooting your capture board Resolving hardware issues using the indicatorlights Resolving app issues 31 33 This chapter explains how to troubleshoot common issues with your capture board and the SMARTkapp app. Resolving hardware issues using the indicatorlights Your SMARTkapp 42" capture board includes four indicator lights in the bottom-right corner. Your SMARTkapp 84" capture board includes four indicator lights on the pen ledge. When you first connect your capture board to a power source, the indicator lights turn on and off in the following order until the capture board is ready for use:
l Status l Bluetooth l USB l Capture 31 smarttech.com/kb/170769 CHAPTER 5 TROUBLESHOOTING YOUR CAPTURE BOARD When the capture board is ready for use, you can refer to these indicator lights to identify the status of the capture board and diagnose common issues. Light Situation Troubleshooting (if required) Status Off On Your capture board isnt receiving power. l Ensure the capture board is connected to a l power supply and is receiving power. If the Status light is still off, contact SMARTSupport for assistance. Your capture board is receiving power and is working properly. l Write on the capture board using only compatible markers (see Replacingthe markersanderaser on page29). l Ensure there are no obstructions (including markers) in the bezel. l Clean the writing surface and bezel (see l page27). If the Status light continues to flash, contact SMARTSupport for assistance. If you previously connected the mobile device, ensure the SMARTkapp app is running and the capture board is within the mobile devices Bluetooth communication range. Flashing
(afterstartup) Your capture board is receiving power but isnt working properly. Bluetooth Off l Your capture board isnt connected to a mobile device. l Your capture board was previously connected to a mobile device but the SMARTkapp app on the mobile device isnt running or your capture board is outside of the mobile devices Bluetooth communication range. Your capture board is connecting to a mobiledevice. Your capture board is connected to a mobiledevice. Your capture board is disconnecting from the mobile device. Your capture board has disconnected from the mobile device. Flashing On Flashing red Solid red USB Off l Your capture board isnt connected to a USB drive. l Your capture board doesnt recognize the connected device as a USB drive. Flashing l Your capture board is connecting to a USB drive. l Your capture board is saving a snapshot of your notes to the connected USB drive. Connect only USB drives to the USB receptacle. 32 smarttech.com/kb/170769 CHAPTER 5 TROUBLESHOOTING YOUR CAPTURE BOARD Light On Flashing red Capture Off Flashing On Situation Troubleshooting (if required) Disconnect the USB drive, and then connect a different USB drive (see Savingsnapshots ofyournotestoaUSBdriveon page21). Your capture board is connected to a USB drive. Your capture board is unable to save snapshots of your notes to the connected USB drive because the USB drive is full, is not FAT formatted or theres another problem with it. Your capture board isnt connected to a USB drive or a mobile device. Your capture board is saving a snapshot of your notes to the connected mobile device. Your capture board is connected to a USB drive or a mobile device. Resolving app issues The following are issues that you might encounter while using the SMARTkapp app. Situation Troubleshooting Youre unable to connect your mobile device to the capture board. Ensure there are no other mobile devices connected to the capture board. (You can connect only one mobile device to the capture board at a time.) Youre unable to connect your mobile device using the QR code. l Ensure your rear-facing camera is working and Bluetooth is enabled. l Ensure the QR code is clean and fully visible. l Position your mobile device so that your capture boards QR code appears in the center of the SMARTkapp app screen. l Ensure your mobile device supports NFC. l Ensure NFC and Bluetooth are enabled in your mobile devices settings. l Position your mobile device as close as possible to the NFC tag on your capture board when connecting. Youre unable to connect your mobile device using NFC. 33 smarttech.com/kb/170769 CHAPTER 5 TROUBLESHOOTING YOUR CAPTURE BOARD Situation Troubleshooting When you write on the capture board, your writing doesnt appear in the SMARTkapp app, or extra lines or other visual noise appear in the SMARTkapp app. Theres another issue not documented in this guide. l Ensure the capture boards cameras and bezel are clean (see Cleaningyourcaptureboard on page27). l Ensure there arent any objects in the bezel. l Ensure your hands, arms or loose clothing arent coming in contact with the capture board as you write. l Write on the capture board using only compatible markers (see Replacingthemarkersanderaser on page29). l Keep your capture board away from bright light sources such as direct sunlight and incandescent lighting. Contact SMARTSupport for assistance. 34 smarttech.com/kb/170769 Appendix A Federal Communication Commission interference statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
l Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. l l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. l Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20cm between the radiator and your body. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. 35 smarttech.com/kb/170769 Appendix B Industry Canada statement This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Ce dispositif est conforme la norme CNR-210 dIndustrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage prjudiciable, et (2) ce dispositif doit accepter tout brouillage reu, y compris un brouillage susceptible de provoquer un fonctionnement indsirable. Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Dclaration dexposition aux radiations Cet quipement est conforme aux limites dexposition aux rayonnements IC tablies pour un environnement non contrl. Cet quipement doit tre install et utilis avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet metteur ne doit pas tre co- implants ou exploits conjointement avec une autre antenne ou metteur. 37 smarttech.com/kb/170769 Appendix C Hardware environmental compliance SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured, sold and disposed of in a safe and environmentally friendly manner. Waste Electrical and Electronic Equipment (WEEE) Electrical and electronic equipment contain substances that can be harmful to the environment and to human health. The crossed-out wheeled bin symbol indicates that products should be disposed of in the appropriate recycling stream and not as regular waste. More information See smarttech.com/compliance for more information. 39 smarttech.com/kb/170769 SMARTTECHNOLOGIES smartkapp.com smarttech.com/kb/170769
This product uses the FCC Data API but is not endorsed or certified by the FCC