Mobile Printer MT800 User Manual Xiamen Hanin Electronic Technology Co., Ltd. Add: 5F, 8#, Aide Airport Industrial Park, Huli District, Xiamen, China Web: www.hprt.com REV. 1.0 DATE 2019.08.09 REVISION RECORDS DRAWN DESCRIPTION Liping Jiang First Version CHECKED Huimin Huang APPROVED Yang Lin Statement This manual content may be altered without permission, and Xiamen Hanin Electronic Technology Co., Ltd. reserves the rights to make changes without notice in technology, spare parts, hardware and software of the products. If more information is needed about the products, please contact Xiamen Hanin Electronic Technology Co., Ltd. Without any written permission from the company, any section of this manual is prohibited to be copied or transferred in any form. Copyright This manual is printed in 2019, the copyright belongs to Xiamen Hanin Electronic Technology Co., Ltd. Printed in China 1.0 Version Warnings This must be complied with in order to avoid any damage to the human body and to the equipment. This shows the important information and tips for the printer operating. Important Safety Instructions Please read this chapter carefully before using the printer!
Using the Printer 1. Water or other liquid should not spill into the printer, also the printer should not be expose to the rain, or else may cause printer damage. 2. Do not open the printer cover while the printer is printing, otherwise the printer may work improperly. 3. Too high(40)or too low(0) temperature will lead to the decrease of print quality. 4. too high (85%)or too low (20%)relative humidity will lead to the decrease of print quality 5. The print paper in poor quality or stored for too long time also may reduce the print quality even damage the printer. 6. Please do not open the printer cover when it is printing or just when printing is over, do not touch the print head with hand or body, overheat may cause scald. Storage Precautions 1. The printer should be placed in such an environment that the temperature is between -20 and 70, and the relative humidity is between 5% and 90%. 2. Normal thermal paper cant be kept too long, if you need to keep the receipt for a long period, please select long term effective thermal paper. 3. Do not store printing paper in high temperature or direct sunlight, please keep it in a place to avoid the light. Battery Safety Precautions Ignore the following instructions may cause battery overheating, fire, explosion, damage and/or performance, and reduced product life. 1. Be sure to use the specified battery and power charger provided by our company, do not disassemble the printer to replace the non-official battery, or may cause fire, explosion or damage to the printer. 2. Do not allow water, sea water from entering or leaking into the battery. If the batteries internal safety device burn, when charging it, it may produce abnormal current and/or voltage, or abnormal chemical reaction when charging it, then may cause the battery overheating, fire and/or explosion. 3. Do not use or place the battery nearby the stove or other high temperature places. Excessive heat maybe damage the resin shell and/or the insulation materials, thereby cause short-circuit inside the battery, then the battery may be overheated, burning and/or explosion. 4. When charging, use a specified USB Type-C cable. Other conditions (high temperature, high pressure/high current, using the modified battery charger, etc.) excluded here may result in over-charging the battery and abnormal current and/or voltage, cause abnormal chemical reaction, and may cause the battery overheat, light and/or explosion. 5. Do not heat the battery or put the battery into fire. This may melt insulation material and/ or damage safety devices or safety equipment, then ignite electrolytic solution, and cause the battery overheat, burning and/or explosion. If internal safety device of the 6. Do not throw or attack the battery heavily. batteries burn, the battery charging may cause any abnormal current and/or voltage, and abnormal chemical reaction, and lead to the battery overheat, ignite, and/or explosion. 7. The liquid in the battery is corrosive, if improper operation causes battery leak, and the liquid is spattered on the skin or clothes, please wash it with water, if spattered into the eyes, please rinse them with water thoroughly and see a doctor. Other Precautions The copyright for this user manual and various other manuals is property of our company. Any copying or conversion into electronic form and saving of this material without the express written permission is strictly prohibited. Use of the information contained in this manual is not subject to any patent liability. This manual has been prepared with utmost care and attention to detail but may contain certain errors and/or omissions. Our company is not legally liable for any damages resulting from the use of the information in this manual. Our company and its affiliates are not legally liable (United States excluded) for any damages, loss, costs, and/or expenses that result from the breakdown, malfunction, and/or misuse of the product due to violation or neglect of the operation and maintenance information and instructions provided by our company, as well as from the unauthorized alteration, repair, and/or modification of the product by the user and/or third party. We are not legally liable for any damages and/or issues resulting from the use of options and/or parts that are not authentic or authorized products. 1. WEEE (Waste Electrical and Electric Equipment) This mark shown on the product or its literature indicates that the corresponding item should not be discarded at the end of its working life with other household waste. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate marked items from other types of waste and recycle them responsibly to promote the sustained reuse of material resources. Household users should contact either the retailer where they purchased this product, or their local government office for details of where and how they can conduct environmentally safe recycling of such items. Commercial users should contact their suppliers and check the terms and conditions of purchase contracts. This product should not be combined with other commercial waste for disposal. Caution: This appliance is a Class A product, it might create radio interference in life. Under this condition, users could take effective measures to handle it. CONTENTS 1 Introduction......................................................................................................................................1 1.1 Introductions......................................................................................................................... 1 1.2 The main Features.................................................................................................................1 1.3 Packing List............................................................................................................................ 1 1.4 Appearance and Component................................................................................................ 2 2. General Specification.......................................................................................................................3 2.1 Printer Specification..............................................................................................................3 2.2 Media Specification...............................................................................................................4 2.3 Ribbon Specification..............................................................................................................4 2.4 Dimension..............................................................................................................................4 3. Installation and use of printer.........................................................................................................5 3.1 Open Printer Cover................................................................................................................5 3.2 Loading Ribbon......................................................................................................................5 3.3 Loading Media.......................................................................................................................6 3.4 Removing Media................................................................................................................... 7 3.5 Printing Operation.................................................................................................................7 3.5.1 Mobile Phone.............................................................................................................7 3.5.2 Computer................................................................................................................... 8 3.6 Instruction for Sleep(Standby) Mode....................................................................................8 4. Partial Component Description.......................................................................................................9 4.1 Button....................................................................................................................................9 4.2 LED Indication and Buzzer...................................................................................................10 5. Troubleshooting.............................................................................................................................12 5.1 Printer Not Working............................................................................................................ 12 5.2 Troubles Occur During Printing...........................................................................................13 6. Clean Printer..................................................................................................................................14 6.1 Cleaning Head..................................................................................................................... 14 6.2 Cleaning Sensor, Platen and Paper Path............................................................................. 14 7. Windows Driver.............................................................................................................................15 7.1 Manual Information............................................................................................................ 15 7.2 Operating System (OS) Environment.................................................................................. 15 7.3 Windows Driver Preparation...............................................................................................15 7.4 Windows Driver Installation................................................................................................16 7.5 Detailed Windows Driver Setting........................................................................................19 7.5.1 Printing Preferences.................................................................................................19 7.5.2 Printer properties.....................................................................................................26 7.6 Uninstall Windows Driver....................................................................................................28 8. Mobile Utility Tool Manual............................................................................................................30 8.1 Manual Information............................................................................................................ 30 8.2 Operating System(OS) Environment................................................................................... 30 8.3. Utility Tool Preparation...................................................................................................... 30 8.4. Using Utility Tool................................................................................................................ 31 8.4.1 Add Printer............................................................................................................... 32 8.4.2 Modify Printer..........................................................................................................33 8.4.3 Delete Printer...........................................................................................................39 8.4.4 Connection Test........................................................................................................40 8.4.5 Functions..................................................................................................................41 8.5. Firmware Update................................................................................................................44 MT800 User Manual 1 Introduction 1.1 Introductions HPRT A4 Mobile Printer, print anytime and anywhere. Virtual will be transformed into reality, making mobile office a new trend. The distance between home and office will be shortened, and the working place will no longer be limited. MT800 supports ribbon with RFID authentication to ensure HPRTs orginal high quality consumables. HPRT, print your beautiful world. Note: RFID is passive, not transmitted 1.2 The main Features 1.Perfectly portable for quality A4 printing. 2.Large capacity battery and long standby. 3.Humanized design, easy paper replacement. 4.High reliability, less anxiety. 5.Various interfaces, multiple choices. 1.3 Packing List The printer is packaged with the following accessories. If any of these accessories is broken or missing, please contact the dealer that you bought the product. Printer USB Type-C Cable Ribbon Module Note:The actual contents in the box are based on the packing list. 1 1.4 Appearance and Component MT800 User Manual Front Left Inside Note:
represents a wireless function in the figure. Note:
Paper out detection and Paper near end detection:
Detecting whether or not there is paper and whether the paper deviation occurs during the paper fed process. 2 MT800 User Manual 2. General Specification 2.1 Printer Specification Table 2-1 General Specification Parameter Item Printing Method Resolution Printing Speed Printing Width Printing Density Printing protocol Type Width Thickness Ribbon Specification Width 215mm, Length 14m, Diameter 14.5mm Direct thermal/Thermal transfer printing 300DPI MAX.15 mm/s 198mm Order 3 adjustable Dot matrix bitmap printing Thermal fax paper, A4 copy paper 210mm 60-90m Printing Parameter Paper Sensors Communicati on Interface Battery Power Reliability Memory Standard Type Voltage Capacity Input Output TPH life RAM Flash Dimension (LWH, mm) Weight Certificates Cover open detection, Paper out detection, Paper feed positioning, Ribbon detection, Paper offset detection, TPH temperature detection USB Type C (support USB charging) Bluetooth 3.0/4.0 (Manufacturer installation) Rechargeable Li-ion battery 7.4V 2000mAh AC 100~240V, 50/61Hz DC 5V, 2A 50km 8MB 4MB 310.563.539.5 766g(contain ribbon), 694g(without ribbon) CCC, CE, MFI 3 MT800 User Manual 2.2 Media Specification Paper type Paper width Paper thickness Thermal fax paper A4 copy paper 210mm 210mm 60-90m 60-90m 2.3 Ribbon Specification Ribbon Width Length Diameter Parameter 215mm 14m 14.5mm 2.4 Dimension Dimension: 310.5(L)63.5(W)39.5(H)mm Weight: 766g (including ribbon) 4 MT800 User Manual 3. Installation and use of printer 3.1 Open Printer Cover 1.Press the cover open button meanwhile, then lift the printer cover upward. 3.2 Loading Ribbon 1.Hold the ribbon module by hands, then align it to the spacing hole and press down. Note: To avoid errors during installing ribbon, please make sure that the arrow direction marked on the ribbon module is the same as the arrow direction marked in the printer. 5 2.Turn the rewind wheel to make the ribbon smooth. MT800 User Manual 3.Press down the cover by hands until you hearing the sound of click. 3.3 Loading Media 1.Make sure the ribbon is properly loaded, long touch power button, and release it after the printer is turned on. 2.Put the paper into the paper entry slot in parallel. Printer will feed a distance automatically after it detects the paper. After the paper feeding stops, it means that the paper is loaded successfully and get ready if the printer sound once. 6 MT800 User Manual 3.4 Removing Media Note: Dont pull the paper out forcefully while the printer cover is closed, or it may cause damage. Please remove the paper according to follow steps. 1. Press the open button meanwhile, then lift the printer cover upward. 2. Remove media. 3.5 Printing Operation 3.5.1 Mobile Phone 1.Direct thermal printing:
After opening the printer cover and placing the special thermal bracket, please close the printer cover and put the A4 thermal paper into entry slot, then the printer will automatically feed the paper.After installing APP, you can connect the device by searching Bluetooth to print. 2.Thermal transfer printing:
After installing the ribbon module, please make sure that both sides of the printer cover are closed, and put A4 copy paper/fax paper into entry slot, then the printer will automatically feed paper. After installing APP, you can connect the device by searching Bluetooth to print. 3.APP download address: the QR code can be scanned on the outer box of the package to download APP. 4.Bluetooth name:MT800-XXXX(default) Bluetooth password:default no password, support setting and modification. 5.Connection Mode:
Open the APP;
Click add device, please according to the prompt and turn on the Bluetooth authority, then enter the Bluetooth device list and select Mt800-XXXX;
Pair automatically and complete connection. 7 MT800 User Manual 3.5.2 Computer You can connect the computer via Bluetooth/USB, then installing printer driver. USB connection Bluetooth connection 3.6 Instruction for Sleep(Standby) Mode In order to save power and prolong the service time, MT800 printer adopts automatic sleep and automatic wake-up technology. After the printer is turned on, if there is no operation on the printer within 5 minutes, the printer will enter standby mode. Note in particular that the printer will automatically turn off after 60 minutes of free time in the case of a Bluetooth connection. When the printer enters standby mode, the power consumption will be greatly reduced, and there will be no effect on the use of the user. The printer will wake up automatically when receiving the print data without manual intervention to wake it up. 8 MT800 User Manual 4. Partial Component Description 4.1 Button 1.Power Button Turn On In the turn off state, long touch the power button about 2 seconds and the printer will be turned up;
Turn Off In the turn on state, long touch power button about 3 seconds and the printer will be turned off;
Print Self Test In the turn on state, continuously touch power button 3 times, the printer will print the self-check page. 2.Cover Open Button Press the cover open button meanwhile, then lift the printer cover upward. 3.Reset Button When the button fails to respond or Bluetooth fails to connect, please remove the ribbon, lightly press the Reset button with toothpick or pin for 2 seconds, then restart the printer. 9 MT800 User Manual 4.2 LED Indicator and Buzzer MT800 has two LED, front strip lamp and side pinhole lamp. 1. Front Strip Lamp The front strip lamp focuses on the status of printer. The status is divided into four categories: behavior indication (red, green, white), charging indication (green), abnormal indication (red), and printing indication (white). Abnormal status Status Low-voltage TPH temperature overheated LED (Red) Flash Flash Paper jar/paper loading abnormal Slowly Flash Open the cover of printer Paper/Ribbon out Lighting Slowly Flash Charging status Buzzer Beep-Beep-Beep-
Beep-Beep Beep-
Beep Beep Beep-
Status Power too low Printer charging Charging full LED (Green) Flash Lighting Off Enter Lighting 3 seconds Status Standby Wake up the printer Printing LED (White) Lighting Lighting Slowly Flash Printing status 10 MT800 User Manual Behavior status Status Turn on Firmware upgrade Turn off LED (Red, Green, White) Flash a round Alternating flash Flash a round 2. Side Pinhole Lamp status of the printer. The side pinhole lamp is a blue monochrome lamp, focusing on the connection Connection status Status Data receiving Bluetooth is not connected Bluetooth is connected LED (Blue) Flash Off Lighting 11 MT800 User Manual 5. Troubleshooting Your printer is very reliable, but occasionally problems may occur. This chapter provides information on some common problems you may encounter and how to solve them. If you encounter problems that you can not resolve, contact your dealer for assistance. 5.1 Printer Not Working Problem Description LED not light, printer not working Problem Reason Solution Printer no power Printer consumables do not match Circuit board damage Please use a special charging line to charge Please replace the consumables immediately and continue printing with the official consumables Contact with the dealer 12 5.2 Troubles Occur During Printing Problem Reason Problem Description Printing process stops printing Paper jam occurs during printing Battery power is too low When the paper is automatically fed, there is a deviation, resulting in paper jam The ribbon is taken out when printing Print font missing, with white lines The ribbon is loose before printing. Ribbon with folds, damaged Uneven paper The cover is not properly closed. The printer cannot automatically absorb paper MT800 User Manual Solution Please use a special charging line to charge Please open the cover, remove the jammed paper, and place the paper in parallel into the feed port Please roll the ribbon to a flat state by rewind wheel Please bring the ribbon back to roll flat and print with a good ribbon Please print with flat paper Please check that both sides of the cover are in place 13 MT800 User Manual 6. Clean Printer 6.1 Cleaning Head Printing quality might be degraded by dust, foreign substance, adhesive substance, or other pollution materials stuck in the printer head or inside the printer. When dirty, clean the print head as follows:
Notes:
1.Make sure to turn the printer power off prior to cleaning. 2.Open the paper cover and ribbon assembly, and remove the paper and ribbon. 3.As the print head gets very hot during printing, if intending to clean the print head, turn the printer power off and wait approximately 2~3 minutes before commencement. 4.Use the cleaning pen to clean the head.When cleaning the print head, take care not to touch the heated portion of the print head.Printer Head is susceptible to damage from static electricity, etc. 5.Take care not to allow the print head to become scratched and/or damaged in anyway. 6.2 Cleaning Sensor, Platen and Paper Path Clean the parts when there is a degradation of performance in printing quality or paper detection. 1.Open the paper cover and ribbon assembly, and remove the paper and ribbon. 2.Remove any dust or foreign substance using dry cloth or cotton swab. 3.Soak the cloth or cotton swab in alcohol for medical use and use it to remove adhesive foreign substances or other pollution materials. 4.After cleaning the parts, do not use the printer until the alcohol evaporates completely (1~2 min) and the printer has completely dried. 14 MT800 User Manual 7. Windows Driver 7.1 Manual Information This Windows Driver Installation Manual provides information on installation, detailed specifications, and usage of the printers Windows Driver according to PC operating system (OS). We maintain ongoing efforts to enhance and upgrade the functions and quality of all our products. As follows, product specifications and/or user manual content may be changed without prior notice. 7.2 Operating System (OS) Environment The following operating systems are supported for usage. Microsoft Windows 10 (32 bit/64 bit) Microsoft Windows 8 (32 bit/64 bit) Microsoft Windows 7 SPI (32 bit/64 bit) Microsoft Windows Vista SP2 (32 bit/64 bit) Microsoft Windows XP Professional SP3 (32 bit) Microsoft Windows Server 2012(64 bit) 7.3 Windows Driver Preparation Driver download URL: http://cn.hprt.com/XiaZai.html The installation file name is HPRT Mobile Printer Driver vX.X.X.X.exe As follows: HPRT Mobile Printer Driver v2.6.7.0.exe 15 MT800 User Manual 7.4 Windows Driver Installation Notes:
Under different operating system and different type of driver, the screen has slight difference. Please operate it according to the tips. Take HPRT MT800 (Windows 7) as example. 1.Double click Windows Driver. 2.Choose English and click OK. 3.Choose I accept the agreement, then click Next. 16 4.Click Next. MT800 User Manual Note:
If printer is already connected with computer by USB port, it only needs to click Install, then it will be installed automatically. Otherwise, proceed to the next step. 5.Choose the matched type and port (USBxxx is for USB port, COMx is for serial port, LPTx is for parallel port). Choose the type of driver, port, such as MT800, USB as port. Click Next. 17 6.Click Finish, the driver is installed successfully. MT800 User Manual 7.After installation, the icon will be found in Start Devices and Printers. 18 MT800 User Manual 7.5 Detailed Windows Driver Setting 7.5.1 Printing Preferences 1.Click Start" Devices and Printers. Right click HPRT MT800 and choose Printing preferences. 2.According to the different needs, choose Paper\Offset\Rotate\Effect\
Copies in Page. 19 Select Paper Name MT800 User Manual Click Manager, add or delete paper 20 Setting Horizontal, Vertical MT800 User Manual Setting Rotate, Effect 21 Click Advanced MT800 User Manual Save Paper 22 Feed Paper MT800 User Manual Custom Command 23 Media Type MT800 User Manual 3.Click Watermark. Set watermark to print. 24 4.Click Halftone to set the halftone. MT800 User Manual 25 MT800 User Manual 7.5.2 Printer properties 1.Click Start Devices and Printers. Right click HPRT MT800 and choose Printer properties. 2.Choose General, click Print Test Page, then it will print the current settings. 26 3.Click Port to choose another port or add port. MT800 User Manual 4.Click Advanced to set the available time for printing. 27 MT800 User Manual 7.6 Uninstall Windows Driver 1.Double click Windows Driver. 2.Choose English and click OK. 3.Choose Uninstall printer driver. Click Next. 28 4.Choose HPRT MT800, click Next. Then it is complete to uninstall. MT800 User Manual 5.Uninstall successfully. 29 MT800 User Manual 8. Mobile Utility Tool Manual 8.1 Manual Information This Manual provides information on usage of the printers Utility Tool For Mobile according to PC operating system. We maintain ongoing efforts to enhance and upgrade the functions and quality of all our products. As follow, product specifications and/or Utility Tool manual content may be changed without prior notice. 8.2 Operating System(OS) Environment Utility Tool is applicable to the following operating system:
Microsoft Windows 10 (32 bit/64 bit) Microsoft Windows 8 (32 bit/64 bit) Microsoft Windows 7 SPI (32 bit/64 bit) Microsoft Windows Vista SP2 (32 bit/64 bit) Microsoft Windows XP Professional SP3 (32 bit) Microsoft Windows Server 2012(64 bit) 8.3. Utility Tool Preparation The installation file name is HPRTUtilityForMobile_Dealer VX.X.X.X eg : HPRTUtilityForMobile_Dealer V2.0.0.5 30 MT800 User Manual 8.4. Using Utility Tool Warning: Under different operating system, the screen has slight difference. Please operate it according to the tips. Take Windows 7 as example. 1.Unzip the compressed package file, then open the folder, click Printer Utility For Mobile. to open the 31 MT800 User Manual 8.4.1 Add Printer 1.Click Add Printer. 2.Choose the right printer model and port type, then click OK. 3.Add printer is finish. 32 MT800 User Manual 8.4.2 Modify Printer 1.Choose the printer that needs to be modified. Click on "Modify Printer". 2.Choose the printer model and port type that needs to be modified, then click OK. 3.Modify the new printer is finish. 33 MT800 User Manual 4.For example, when connecting via Bluetooth, you need to change the port to COM to connect. The specific actions are as follows:
1) Turn on the printer. 2) Turn on the upper device. The Bluetooth icon will show at the lower right of the screen. If the upper device is not configured with Bluetooth function, you need to insert a Bluetooth Dongle into its USB connector. 3) Right click the icon, choose "Add a Device". 34 4) Find the corresponding printer, click Next. MT800 User Manual 5) Add a printer to succeed as shown in the figure. The printer takes MT800-140C as an example. 35 MT800 User Manual 6) Click Start" Devices and Printers. Right click MT800-140C and choose Properties. 7) In MT800-140C Properties dialog box, choose the Services window and find the corresponding port. As shown in the figure, the port of MT800-140C is COM3. 36 8) Open the printer utility and click Modify Printer. MT800 User Manual 9) Choose Printer Model as MT800, Port Type as COM, COM Port as COM3. Then click OK. 37 10) Modification of printer successfully. MT800 User Manual 38 MT800 User Manual 8.4.3 Delete Printer 1.Choose the printer which you want to delete in the list, then click on "Delete Printer". 2.Click OK , then the printer is deleted. 39 MT800 User Manual 8.4.4 Connection Test 1.Click Connection Test. If the connection is successful, it will appear the following window. Note:
1.Make sure printer is connected with computer and power on. 2.Before using the following function, carry out the Connection Test first. 40 MT800 User Manual 8.4.5 Functions The function of Printer Utility For Mobile contains four items. Click the button and printer will execute the appropriate action. Note:
The following screen may differ depending on the device to which you connect. Please operate it according to the actual interfaces. 1.Print Self Information: the printer will print out setting information. 41 2.Parameter Config: to set Bluetooth, Print Density, Power Down Time in the Parameter setting. When complete the above settings, please restart the printer. MT800 User Manual Note: Power Down Time is only valid for unconnected Bluetooth. 3.Click Command Test, you can load file or input the text in the input on the left, then click Send, the printer will print the text out accordingly. Click Text:
42 Click Hex:
MT800 User Manual 43 MT800 User Manual 8.5. Firmware Update 1.Click Firmware Update. 2.Select the appropriate upgrade file and click Download. 44 3.The firmware upgrade was successful and please restart the printer. MT800 User Manual FCC WARNING This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help. To maintain compliance with FCCs RF Exposure guidelines, This equipment should be installed and operated with minimum distance between 20cm the radiator your body: Use only the supplied antenna. 45