Network PTZ Camera Installation Manual V1.0.1 The regulatory information herein might vary according to the model you purchased. Some information is only applicable for the country or region where the product is sold. Regulatory Information FCC Information Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. FCC conditions:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference. This device must accept any interference received, including interference that may cause undesired operation. FCC compliance:
This equipment has been tested and found to comply with the limits for a digital device, pursuant to part 15 of the FCC Rules. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communication. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body. For class B device, these limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the receiver is Increase the separation between the equipment and receiver. connected. Consult the dealer or an experienced radio/TV technician for help. SDOC Statement: https://us.dahuasecurity.com/support/notices/
Battery Replacement and Disposal Applicable to products with battery. Regulatory Information I Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. Regulatory Information II Foreword General This Installation Manual (hereinafter referred to as Manual) introduces the appearance, preparation before installation, and installation of the Network PTZ Camera (hereinafter referred to as camera). Safety Instructions The following categorized signal words with defined meaning might appear in the Manual. Signal Words Meaning Provides additional information as the emphasis and supplement to the text. NOTE Revision History Version Revision Content V1.0.0 First Release. Release Time November, 2018 V1.0.1 Optimized the language; increased the description of sticker. June, 2019 Privacy Protection Notice As the device user or data controller, you might collect personal data of others such as face, fingerprints, car plate number, Email address, phone number, GPS and so on. You need to be in compliance with the local privacy protection laws and regulations to protect the legitimate rights and interests of other people by implementing measures include but not limited to:
providing clear and visible identification to inform data subject the existence of surveillance area and providing related contact. About the Manual The manual is for reference only. If there is inconsistency between the manual and the actual product, the actual product shall prevail. We are not liable for any loss caused by the operations that do not comply with the manual. The manual would be updated according to the latest laws and regulations of related regions. For detailed information, see the paper manual, CD-ROM, QR code or our official website. If there is inconsistency between paper manual and the electronic version, the electronic version shall prevail. All the designs and software are subject to change without prior written notice. The product Foreword III updates might cause some differences between the actual product and the manual. Please contact the customer service for the latest program and supplementary documentation. There still might be deviation in technical data, functions and operations description, or errors in print. If there is any doubt or dispute, please refer to our final explanation. Upgrade the reader software or try other mainstream reader software if the manual (in PDF format) cannot be opened. All trademarks, registered trademarks and the company names in the manual are the properties of their respective owners. Please visit our website, contact the supplier or customer service if there is any problem occurred when using the device. If there is any uncertainty or controversy, please refer to our final explanation. Foreword IV Important Safeguards and Warnings Read the Manual carefully before using the camera, comply with them when using, and keep it well for future reference. Requirements Requirements for installation personnel:
Have certificates related to installation and maintenance of the closed-circuit television
(CCTV). Have certificates related to working at height. Have basic knowledge and operation technique for low-voltage wiring and low-voltage electronic circuit connection. Read the Manual carefully and comprehend all the content. Requirements for lifting appliance Select appropriate lifting appliances. The lifting appliances can reach the installation height. The lifting appliances shall have high safety performance. Requirements for installation All installation and operation here should conform to your local electrical safety regulations, fire protection regulations, and relevant regulations. Make sure the application scenarios of the camera conforms to the installation requirements. Contact your local retailer or customer service center if there is any problem. Keep the original packing material well, you may need it to pack the camera and send it back for repair. Warning Do not press hard, violently vibrate, and soak the radar when transporting, storing, and installing it. If smoke and abnormal odor occur, you should power off the camera, and then contact us. Do not look directly at the laser light. Do not disassemble or refit the camera. Do not put metal objects or flammable materials into the camera; otherwise fire, short-circuit, or other damage will occur. Power off the camera and disconnect the power supply immediately if water or liquid flows into the camera, and then contact the customer service center. Avoid the sea water or rain eroding the camera. Keep the camera away from devices that generate electromagnetic field like televisions, radio transmitters, electromagnetic devices, electric machine, transformers, and speakers;
otherwise image quality will be influenced. Keep the camera away from smoke, vapor, heat, and dust. Important Safeguards and Warnings V Install the camera at places with good condition of ventilation and cooling. Do not aim the lens directly at intense light like the sun, illuminators; otherwise the lens will be damaged. Cleanning Use soft cloth that moistened with cleaning solution to clean the camera, and then dry the camera. Do not use gasoline, paint diluent, or other chemicals to clean the camera;
otherwise deformation and paint peeling might occur. Read all the manuals included before you use chemical cloth. Do not let the housing of the camera be in contact with plastic or rubber materials for too long; otherwise damage to the housing or peeling paint will occur. Important Safeguards and Warnings VI Table of Contents Cybersecurity Recommendations ............................................................ Error! Bookmark not defined. Foreword .................................................................................................................................................. I Important Safeguards and Warnings ................................................................................................... V 1 Structure .............................................................................................................................................. 1 Appearance and Components ..................................................................................................... 1 Component .................................................................................................................................. 1 Cables ......................................................................................................................................... 3 1.3.1 Cable Preparation ............................................................................................................. 3 1.3.2 Cable Requirement ........................................................................................................... 3 1.3.3 Select Power Cables ......................................................................................................... 3 2 Install the Camera ............................................................................................................................... 7 Check before Installation ............................................................................................................. 7 Sticker ......................................................................................................................................... 7 Installation Procedure .................................................................................................................. 8 2.3.1 Installed on the Wall .......................................................................................................... 8 2.3.2 Installed on the Ceiling .................................................................................................... 10 Thunder-Proof and Surge Protection ............................................................................. 13 RS-485 Cable .................................................................................................................... 14 Relationship between Cable Diameter (12V DC) and Transmission Distance ............ 17 Wire Gauge Reference Sheet .......................................................................................... 18 Table of Contents VII 1 Structure After unpacking the box, check if there is obvious damage to the appearance of the camera, and make sure the components are complete against the packing list. Appearance and Components Appearance The camera has two types: Wi-Fi type and PoE type. Wi-Fi type: with antenna;
PoE type: without antenna. Wi-Fi type camera will be taken as an example to introduce the installation. For appearance of the camera, see Figure 1-1. Appearance Component Unscrew screws at the bottom, remove the bottom cover, and then you can see the reset button and TF card. 1 Reset button and TF card Table 1-1 Component No. 1 2 3 4 Name Cover Screw TF card slot Reset button Reset Button The reset button is used to restore the camera to the factory settings. After you have opened the camera rear cover, press and hold the reset button for over 10 seconds, and the camera will be restored to the factory default settings. TF Card The TF card is for data storage. Make the side with metal dots face downwards, and insert the card into the card slot. 2 When removing the TF card, if you push the card inside a little, and the card will be ejected automatically. Make sure that the TF card is removed when the camera is not communicating or transferring information; otherwise files will be corrupted and the TF card will be damaged. Cables 1.3.1 Cable Preparation Select video cables depending on the transmission distance. 1.3.2 Cable Requirement 75 ohm. Pure copper cored cables. For RS-485 communication cable, see Appendix 2 RS-485 Cable. 95% braided copper shielding. Table 1-2 Cable model International Model RG59/U RG6/U RG11/U Maximum Transmission Distance 750 ft/229 m 1,000ft/305m 1,500ft/457m China Model RG59/U 5C2 V 7C2 V Cable specifications above are only applicable to network cameras. 1.3.3 Select Power Cables For 12V AC power source devices, see Appendix 3 Relationship between Cable Diameter
(12V DC) and Transmission Distance . For PoE power source devices, see Table 1-3. Table 1-3 Cable model PoE specification Cable specification AF AT HiPoE or BT CAT4 and above CAT5 and above CAT5E and above Cable Description The camera is equipped with a multi-functional cable including power cord, video cable, audio cable, RS-485 control cable, alarm cable, network cable, audio cable, and optical fiber cable. For picture of the multi-functional cable, see Figure 1-3. 3 Camera cables can be different depending on different models, and the actual cables shall prevail. Cables Table 1-4 Cable descriptions No. 1 2 3 4 5 6 7 8 Description FC connector DC power input port 24V AC power input. Red: V+
Black: V Yellow-green: ground cable RS-485: Yellow: A+, Orange: B Video output port Ethernet port:
White: audio input Red: audio output Black: audio ground cable Blue: alarm output 1 Black: alarm output 2 Green: contact switch 1 Pink: contact switch 2 Yellow-green: ground cable Red: alarm input 1 Brown: alarm input 2 4 No. Light green: alarm input 4 Description Grey: alarm input 3 Purple: alarm input 5 White: alarm input 6 Yellow-black: alarm input 7 Do not carry the camera as displayed in Figure 1-4. Wrong way of carrying the camera Cable Connection Connect the multi-functional cable of the bracket to the multi-functional cable (including power cord, video cable, audio cable, RS-485 control cable, alarm cable, network cable, high-frequency signal cable, and optical fiber cable) of the camera. Wrap the cable joints around with insulated rubber tape and do waterproof operations. 5 The cable diameter of the RS-485 control cable can not be too large; otherwise the control performance can be influenced. For details of the RS-485 cable, see Appendix 2 RS-485 Cable. There are thermal contraction tube around the video output port. After the connection is finished, heat the two ends of the tube to make the video output port moistureproof and waterproof. Ground Cable Connection Connect the yellow-green power cord of the multi-functional cable to the anti-thunder device, and make sure the lightning protection device is connected to the ground cable. 6 2 Install the Camera Check before Installation Make sure that the place where the camera is installed has enough space to hold the camera and its mounting accessories. Make sure that the bracket and wall where the camera is installed have the capacity to bear eight times the weight of the speed and its accessories. Make sure the wall is thick enough to allow bolts to be installed. If the camera is laser camera, the installation height should be above 6 meters. Sticker There is a sticker in the package. The sticker helps you drill cable entries and srew holes at right places in the wall or ceiling. When pasting stickers, make the arrow in the sticker face downwards; otherwise the camera might be damaged. Sticker Table 2-1 Description of the sticker No. 1 2 Description Cable entry Screw hole 7 Installation Procedure Depending on the installation base, the camera can be installed in two manners: installed on the wall and installed on the ceiling. 2.3.1 Installed on the Wall Stick stickers on the wall. Drill bolt holes in the wall according to holes on the sticker. Put expansion screws into the holes you drilled. Put expansion screws into the holes Connect the camera cables to external cables, put cables into the junction box, and then do waterproof operations. Place the camera on the wall, and tighten the expansion screws to fix the camera on the wall. Fix the camera on the wall 8 Table 2-2 Components No. 1 2 Name ST4 Screw Expansion Screw
(Optional) Choose whether to install a junction box between the camera base and the wall or not. Install the junction box Table 2-3 Components Name M4 Screw Mounting plate ST4 Screw Junction box Expansion screw No. 1 2 3 4 5 9 Install the Wi-Fi antenna to the camera cover. Install the Wi-Fi antenna Pull the Wi-Fi antenna up to complete the installation. Pull the Wi-Fi antenna up 2.3.2 Installed on the Ceiling Detach the mounting plate from the back of the camera. 10 Detach the mounting plate Drill bolt holes in the ceiling according to holes on the sticker. Place expansion screws into the ceiling. Place expansion screws into the ceiling Fix the mounting plate on the top of the camera. Fix the mounting plate 11 Connect cables, do waterproof operations, and put cables into the junction box. Fix the camera on the ceiling. Fix the Camera on the ceiling Install the Wi-Fi antenna and pull it up to complete the installation. Install the Wi-Fi antenna 12 Thunder-Proof and Surge Protection Install Lightning Protection Devices Indoors You shall use multiple copper cables whose cross-sectional area are not less than 25mm2 to connect the yellow-green ground cable/ground screws to the indoor equipotential earthing terminals. See Appendix figure 1-1. Appendix figure 1-1 Instal lightning protection device indoors Appendix table 1-1 Description of lightning protection device No. 1 2 Name Yellow-green ground cable Indoor equipotential earthing terminal Thunder-Proof and Surge Protection 13 RS-485 Cable General RS-485 industrial buses are half-duplex communication buses whose characteristic impedance is 120. Its maximum load is 32 payloads (including drivers and receivers). RS-485 Transmission Distance When using 0.56 mm (24AWG) twisted pair, depending on different baud rates, the maximum theoretical transmission distances are listed. See Appendix table 2-1. Appendix table 2-1 Theoretical maximum transmission distance Baud rate 2400 bps 4800 bps 9600 bps Maximum transmission distance 1800 m 1200 m 800 m The maximum transmission distance might be reduced in the following conditions; otherwise, maximum transmission distance will be increased. When thinner communication cables are used;
The camera is used in places with intense electromagnetic interference;
Too many devices are connected to the RS-485 cable. Frequently Occurred Problems Customers tend to connect devices as the way displayed in Appendix figure 2-1. In this condition, the terminal resistance must be connected to the two devices whose cable length is the largest among all the devices (in Appendix figure 2-1, cable length between 1# and 15# is the largest). However, this connection manner dose not comply with the RS-485 industrial bus standard. As a result, problems like signal reflection and anti-interference capability reduction might occur. Due to the above mentioned problems, the camera can be out of control. RS-485 Cable 14 Appendix figure 2-1 The common manner of connecting devices To solve the problems, we recommend that you use RS-485 distributors. The RS-485 distributor can avoid the common manner of connection so as to improve transmission quality. See Appendix figure 2-2. Appendix figure 2-2 RS-485 distributor applied FAQ Problem The camera can do self-check but it can not be controlled. Possible reason Baud rate and IP address of the host and camera are not properly configured. Positive electrode and negative electrode of RS-485 cable are misconnected. Loose connection RS-485 cable is broken. Solution Modify the baud rate/IP address of the host and camera to make them the same. Connect cables to the positive electrode and negative electrode correctly. Connect the cables firmly. Replace the broken RS-485 cable with a new one. The camera can be controlled, but the RS-485 cable is in poor contact. Connect the RS-485 cable firmly. One of the RS-485 cables is Replace the broken RS-485 cable with a RS-485 Cable 15 Problem control is not smooth. broken. Possible reason Solution new one. The distance between the host and camera is too long. Too many connected in parallel. cameras are Install terminal resistance. Install RS-485 distributors. RS-485 Cable 16 Relationship between Cable Diameter (12V DC) and Transmission Distance The recommended transmission distances are for reference only, and the actual conditions shall prevail. The chart below gives the maximum transmission distance of cables with certain diameters when the 12V DC power source voltage lose rate is bellow 10%. For cameras powered by direct current, the maximum voltage loss rate allowed is 10%. Cables mentioned in the table below are copper cables ( the resitivity of copper =
0.0175mm2/m) Transmission power (W) 1.250 1.000 Cable diameter (mm) 0.8000 Transmission distance Feet (m) 122.13 (37.23) 61.06 (18.61) 40.71 (12.41) 30.53 (9.31) 24.43 (7.45) 20.35 (6.20) 17.45 (5.32) 15.27 (4.65) 13.57 (4.14) 12.21 (3.72) 11.10 (3.38) 10.18 (3.10) 9.39 (2.86) 8.72 (2.66) 8.14 (2.48) 7.63 (2.33) 7.18 (2.19) 6.78 (2.07) 6.43 (1.96) 6.11 (1.86) 190.83 (58.16) 298.17 (90.88) 149.08 (45.44) 95.41 (29.08) 99.39 (30.29) 63.61 (19.39) 47.71 (14.54) 74.54 (22.72) 59.63 (18.18) 38.17 (11.63) 49.69 (15.15) 31.80 (9.69) 27.26 (8.31) 42.60 (12.98) 37.27 (11.36) 23.85 (7.27) 33.13 (10.10) 21.20 (6.46) 19.08 (5.82) 29.82 (9.09) 27.11 (8.26) 17.35 (5.29) 24.85 (7.57) 15.90 (4.85) 14.68 (4.47) 22.94 (6.99) 21.30 (6.49) 13.63 (4.15) 19.88 (6.06) 12.72 (3.88) 11.93 (3.64) 18.64 (5.68) 17.54 (5.35) 11.23 (3.42) 16.56 (5.05) 10.60 (3.23) 15.69 (4.78) 10.04 (3.06) 9.54 (2.91) 14.91 (4.54) 2.000 763.31 (232.66) 381.66 (116.33) 254.44 (77.55) 190.83 (58.16) 152.66 (46.53) 127.22 (38.78) 109.04 (33.24) 95.41 (29.08) 84.81 (28.85) 76.33 (23.27) 69.39 (21.15) 63.61 (19.39) 58.72 (17.90) 54.52 (16.62) 50.89 (15.51) 47.71 (14.54) 44.90 (13.69) 42.41 (12.93) 40.17 (12.25) 38.17 (11.63) 5 10 15 20 25 30 35 40 45 50 55 60 65 70 75 80 85 90 95 100 Relationship between cable diameter (24V AC) and transmission distance 17 Wire Gauge Reference Sheet Metric bare wire diameter (mm) AWG 0.050 0.060 0.070 0.080 0.090 0.100 0.110 0.130 0.140 0.160 0.180 0.200 0.230 0.250 0.290 0.330 0.350 0.400 0.450 0.560 0.600 0.710 0.750 0.800 0.900 1.000 1.250 1.500 2.000 2.500 3.000 43 42 41 40 39 38 37 36 35 34 33 32 31 30 29 28 27 26 25 24 23 22 21 20 19 18 16 15 12
/
/
SWG Bare wire cross section area (mm2) 47 46 45 44 43 42 41 39
/
37
/
35
/
33 31 30 29 28
/
24 23 22
/
21 20 19 18
/
14
/
/
0.00196 0.00283 0.00385 0.00503 0.00636 0.00785 0.00950 0.01327 0.01539 0.02011 0.02545 0.03142 0.04115 0.04909 0.06605 0.08553 0.09621 0.1257 0.1602 0.2463 0.2827 0.3958 0.4417 0.5027 0.6362 0.7854 1.2266 1.7663 3.1420 4.9080 7.0683 Wire Gauge Reference Sheet 18 Cybersecurity Recommendations Cybersecurity is more than just a buzzword: its something that pertains to every device that is connected to the internet. IP video surveillance is not immune to cyber risks, but taking basic steps toward protecting and strengthening networks and networked appliances will make them less susceptible to attacks. Below are some tips and recommendations on how to create a more secured security system. Mandatory actions to be taken for basic equipment network security:
1. Use Strong Passwords Please refer to the following suggestions to set passwords:
The length should not be less than 8 characters;
Include at least two types of characters; character types include upper and lower case letters, numbers and symbols;
Do not contain the account name or the account name in reverse order;
Do not use continuous characters, such as 123, abc, etc.;
Do not use overlapped characters, such as 111, aaa, etc.;
2. Update Firmware and Client Software in Time According to the standard procedure in Tech-industry, we recommend to keep your equipment (such as NVR, DVR, IP camera, etc.) firmware up-to-date to ensure the system is equipped with the latest security patches and fixes. When the equipment is connected to the public network, it is recommended to enable the auto-check for updates function to obtain timely information of firmware updates released by the manufacturer. We suggest that you download and use the latest version of client software. Nice to have recommendations to improve your equipment network security:
1. Physical Protection We suggest that you perform physical protection to equipment, especially storage devices. For example, place the equipment in a special computer room and cabinet, and implement well-done access control permission and key management to prevent unauthorized personnel from carrying out physical contacts such as damaging hardware, unauthorized connection of removable equipment (such as USB flash disk, serial port), etc. 2. Change Passwords Regularly We suggest that you change passwords regularly to reduce the risk of being guessed or cracked. 3. Set and Update Passwords Reset Information Timely The equipment supports password reset function. Please set up related information for password reset in time, including the end users mailbox and password protection questions. If the information changes, please modify it in time. When setting password protection questions, it is suggested not to use those that can be easily guessed. 4. Enable Account Lock The account lock feature is enabled by default, and we recommend you to keep it on to guarantee the account security. If an attacker attempts to log in with the wrong password several times, the corresponding account and the source IP address will be locked. Cybersecurity Recommendations 19 5. Change Default HTTP and Other Service Ports We suggest you to change default HTTP and other service ports into any set of numbers between 1024~65535, reducing the risk of outsiders being able to guess which ports you are using. 6. Enable HTTPS We suggest you to enable HTTPS, so that you visit Web service through a secure communication channel. 7. Enable Whitelist We suggest you to enable whitelist function to prevent everyone, except those with specified IP addresses, from accessing the system. Therefore, please be sure to add your computers IP address and the accompanying equipments IP address to the whitelist. 8. MAC Address Binding We recommend you to bind the IP and MAC address of the gateway to the equipment, thus reducing the risk of ARP spoofing. 9. Assign Accounts and Privileges Reasonably According to business and management requirements, reasonably add users and assign a minimum set of permissions to them. 10. Disable Unnecessary Services and Choose Secure Modes If not needed, it is recommended to turn off some services such as SNMP, SMTP, UPnP, etc., to reduce risks. If necessary, it is highly recommended that you use safe modes, including but not limited to the following services:
SNMP: Choose SNMP v3, and set up strong encryption passwords and authentication passwords. SMTP: Choose TLS to access mailbox server. FTP: Choose SFTP, and set up strong passwords. AP hotspot: Choose WPA2-PSK encryption mode, and set up strong passwords. 11. Audio and Video Encrypted Transmission If your audio and video data contents are very important or sensitive, we recommend that you use encrypted transmission function, to reduce the risk of audio and video data being stolen during transmission. Reminder: encrypted transmission will cause some loss in transmission efficiency. 12. Secure Auditing Check online users: we suggest that you check online users regularly to see if the device is logged in without authorization. Check equipment log: By viewing the logs, you can know the IP addresses that were used to log in to your devices and their key operations. 13. Network Log Due to the limited storage capacity of the equipment, the stored log is limited. If you need to save the log for a long time, it is recommended that you enable the network log function to ensure that the critical logs are synchronized to the network log server for tracing. 14. Construct a Safe Network Environment In order to better ensure the safety of equipment and reduce potential cyber risks, we recommend:
Disable the port mapping function of the router to avoid direct access to the intranet devices from external network. Cybersecurity Recommendations 20 The network should be partitioned and isolated according to the actual network needs. If there are no communication requirements between two sub networks, it is suggested to use VLAN, network GAP and other technologies to partition the network, so as to achieve the network isolation effect. Establish the 802.1x access authentication system to reduce the risk of unauthorized access to private networks. Cybersecurity Recommendations 21