Touchstone DG860 Data Gateway Manual

 

Touchstone DG860P2 Data Gateway Users Guide Get ready to experience the Internets express lane! Whether youre checking out streaming media, downloading new software, or checking your email, the Touch-

stone DG860P2 Data Gateway brings it all to you faster and more reliably with both wired and wireless connectivity. The Touchstone Data Gateway provides four Ethernet connections for use as the hub of your home/ofce Local Area Network (LAN). The Touchstone Data Gateway also provides 802.11b/g/n wireless connectivity for enhanced mobility and versa-

tility. Installation is simple and your cable company will provide assistance to you for any special requirements. The links below provide more detailed instructions. Safety Requirements Getting Started Installing and Connecting Your Data Gateway Conguring Your Ethernet Connection Using the Data Gateway Troubleshooting Glossary Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration au-

thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohib-

ited. Copyright 2012 ARRIS. All rights reserved. The information in this document is subject to change without notice. The statements, congurations, technical data, and recom mendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-

bility for their applications of any products specied in this document. The information in this docu ment is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and reg istered trade-

marks are the property of their respective holders. Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending. ARSVD01480 Release 8 Draft 1.1 June 2012 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Safety Requirements ARRIS Data Gateways comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below:

CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualied personnel only!

Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocu tion. Do not use spray cleaners or aerosols on the gateway. The product shall be cleaned using only a damp, lint-free, cloth. No sol-

vents or cleaning agents shall be used. Avoid using and/or connecting the equipment during an electri cal storm, to avoid risk of electrocution. Do not locate the equipment within 6 feet (1.9 m) of a ame or ignition source (i.e. heat registers, space heaters, replaces, etc.). Use only power supply and power cord included with the equip ment. Equipment should be installed near the power outlet and should be easily accessible. The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical in-

stallation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV instal lation equipotential bonding requirements are specied in IEC 60728-11, Cable networks for television signals, sound signals and interac-

tive services, Part 11: Safety. This equipment is in tended to be installed in accordance with the requirements of IEC 60728-11 for safe operation. Touchstone DG860P2 Data Gateway Users Guide 3 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, spe cial attention should be given that the installation is in accor dance with IEC 60728-11, in particular Annex B and Figure B.4. In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conver sion) on the AC, RF, and Ethernet lines. When the Data Gateway is connected to a local computer through Ethernet cables, the computer must be proper ly grounded to the building/residence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturers spec-

ications. Ensure proper ventillation. Position the Data Gateway so that air ows freely around it and the ventillation holes on the unit are not blocked. Do not mount the Data Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. Touchstone DG860P2 Data Gateway Users Guide 4 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission

(FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in ac-

cordance with the instructions, may cause harmful interference to radio communi-

cations. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the fol-

lowing measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Warning: Changes or modications to this equipment not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncon-

trolled environment. This equipment should be installed and operated with mini-

mum distance of 7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other an-

tenna or transmitter. Touchstone DG860P2 Data Gateway Users Guide 5 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Industry Canada Compliance Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the an-

tenna type and its gain should be so chosen that the equivalent isotropically radi-

ated power (e.i.r.p.) is not more than that necessary for successful communication. Conformment la rglementation d'Industrie Canada, le prsent metteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou infrieur) ap-

prouv pour l'metteur par Industrie Canada. Dans le but de rduire les risques de brouillage radiolectrique l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonne quivalente

(p.i.r.e.) ne dpasse pas l'intensit ncessaire l'tablissement d'une communica-

tion satisfaisante. This device complies with Industry Canada license-exempt RSS standard(s). Oper-

ation is subject to the following two conditions: (1) this device may not cause in-

terference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux ap-

pareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. For Mexico The operation of this equipment is subject to the following two conditions: (1) This equipment or device cannot cause harmful interference and (2) this equipment or device must accept any interference, including interference that may cause some unwanted operation of the equipment. Touchstone DG860P2 Data Gateway Users Guide 6 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet European Compliance This product complies with the provisions of the Electromagnetic Com patibility

(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-

age Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Direc-

tive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS Interna-

tional, Inc., 3871 Lakeeld Drive, Suite 300, Suwanee, GA 30024. As indicated by this symbol, disposal of this prod uct is governed by Directive 2002/96/EC of the European Parliament and of the Council on waste electrical and electronic equipment (WEEE). WEEE could potentially prove harmful to the environment; as such, upon disposal of the Data Gateway the Directive requires that this product must not be disposed as unsorted munic ipal waste, but rather collected separately and dis posed of in accor-

dance with local WEEE ordinances. This product complies with directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances (RoHS) in electrical and electronic equip ment. Touchstone DG860P2 Data Gateway Users Guide 7 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Getting Started About Your New Data Gateway The Touchstone DG860P2 Data Gateway is DOCSIS compliant with the following features:

Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems. Convenience: supports Ethernet and 802.11b/g/n wireless connections; both can be used simultaneously Compatibility: DOCSIS 3.0 compliant and backward-compatible with DOC-

SIS 2.0 or 1.1; supports tiered data services (if offered by your cable company) The DG860P2 provides:

Wireless 802.11b/g/n connectivity Four Ethernet ports for connections to non-wireless devices Whats in the Box?

Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing. Data Gateway Power Cord Wall-Mounting Template and Instructions Quick Installation Guide Ethernet Cable End User License Agreement Touchstone DG860P2 Data Gateway Users Guide 8 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Items You Need If you are installing the Data Gateway yourself, make sure you have the follow ing items on hand before continuing:

Data Gateway package: see Whats in the Box? for a list of items in the package. Coaxial cable (coax): as shown in the image to the left, this is a round cable with a connector on each end. It is the same kind of wire used to con-

nect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-

on connectors are best for use with your Data Gateway. The coax should be long enough to reach from your Data Gateway to the nearest cable outlet. Note: For best performance, use high-quality RG-6 type coax cable and min-

imize or eliminate splitters between the cable jack and the Data Gateway. Splitter (optional): provides an extra cable connection by splitting a sin-

gle outlet into two. You may need a splitter if you have a TV already con-

nected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Data Gateway and TV to the splitter. Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Wall-mount hardware (optional): if you want to wall-mount your Data Gateway, you need to obtain two drywall anchors or wood screws. See the Wall-Mount Template and Instructions for more details. Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this in-

formation carefully and contact your cable company if you have any ques-

tions. Touchstone DG860P2 Data Gateway Users Guide 9 Coax Cable Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Getting Service Before trying to use your new Data Gateway, contact your local cable company to establish an Internet account. When you call, have the fol lowing information ready:

the Data Gateway serial number and cable MAC addresses of the unit

(printed on a sticker on the bottom of the Data Gateway) the model number of the Data Gateway If the Data Gateway was provided by your cable company, they already have the required information. In addition, you should ask your cable company the following questions:

Do you have any special system requirements or les that I need to down-

load after I am connected?

When can I start using my Data Gateway?

Do I need a user ID or password to access the Internet or my e-mail?

Touchstone DG860P2 Data Gateway Users Guide 10 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet System Requirements The Touchstone Data Gateway operates with most computers. The following de-

scribes requirements for each operating system; see the documentation for your system for details on enabling and conguring networking. To use the Data Gateway, you need DOCSIS high-speed Internet service from your cable company. Recommended Hardware The following hardware conguration is recommended. Computers not meeting this conguration can still work with the DG860P2, but may not be able to make max-

imum use of DG860P2 throughput. CPU: P4, 3GHz or faster RAM: 1GB or greater Hard drive: 7200 RPM or faster Ethernet: Gig-E (1000BaseT) Windows Windows XP, Windows Vista, or Windows 7. A supported Ethernet or wireless LAN connection must be available. MacOS System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available. Touchstone DG860P2 Data Gateway Users Guide 11 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet About this Manual This manual covers all of the different DG860P2 models. Your model may not have all of the capabilities outlined in this manual. To determine which model you have, check the model number. The model number is on the label afxed to the Data Gateway. See the illustration at the left. What About Security?

Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet usersincluding the need to maintain a reasonably secure system. While no system is 100% secure, you can use the fol-

lowing tips to enhance your systems security:

Keep your operating system updated with the latest security patches. Run the system update utility at least weekly. Keep your email program updated with the latest security patches. In addi-

tion, avoid opening email containing attachments, or opening les sent through chat rooms, whenever possible. R E G N A D

Model Number Install a virus checker and keep it updated. Security Label 2 1 4 3 Reset WPS Ethernet 10/100/1000 Cable Avoid providing web or le-sharing services over your Data Gateway. Be-

sides certain vulnerability problems, most cable companies prohibit run ning servers on consumer-level accounts and may suspend your account for vi-

olating your terms of service. Use the cable companys mail servers for sending email. Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Crimi-

nals can take advantage of open proxies to hide their identity when break-

ing into other computers or sending spam. If you have an open proxy, your ca ble company may suspend your account to protect the rest of the net-

work. The DG860P2 ships with wireless LAN security set by default (for the same reasons that you should run only secured proxies). See the security label on your product (shown on image at the left) for the factory security settings. If you need to modify the default wireless security settings, see Conguring Your Wireless Connection. Touchstone DG860P2 Data Gateway Users Guide 12 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Ethernet Cable Ethernet or Wireless?

There are two ways to connect your computer (or other equipment) to the Data Gateway. The following will help you decide which is best for you:

Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. Note:

To connect more than four computers to the DG860P2 through the Eth-

er net ports, you need an Ethernet hub (available at computer retail ers). The Data Gateway package comes with one 6-foot (1.9m) Ethernet cable (the con-

nectors look like wide telephone connectors); you can purchase more cables if nec-

essary at a computer retailer. If you are connecting the Data Gateway di rectly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e

(CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-

E), not regular CAT5 cable. Wireless Wireless access lets you connect additional (wireless-capable) devices to Data Gate-

way. The 802.11 wireless LAN standard allows one or more computers to access the DG860P2 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. You can use the wireless connection if your computer has a built-in or af-

termarket wireless card. To learn more about which wireless hardware works best with your com puter, see your computer dealer. Note:

Both If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect ve or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.) Touchstone DG860P2 Data Gateway Users Guide 13 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Installing and Connecting Your Data Gateway Before you start, make sure that:

You have contacted your cable company and veried that they provide data service using standard DOCSIS technology. You have all the items you need. Cable and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one. If you have ordered service, your cable company should congure the Data Gate-

way automatically. You need only follow the instructions in this section to install and connect the Data Gateway. Touchstone DG860P2 Data Gateway Users Guide 14 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet ECA G DG860P2 Front Panel S e c u r e W i F i E t h e r n e t O n l i n e U S D S P o w e r A Secure: indicates Wireless Protected Setup (WPS) is active. The front of the DG860P2 Data Gateway has the following indicators:

B WiFi: indicates the status of the wireless LAN. C Ethernet: indicates Ethernet connectivity between the Data Gateway and DG860 computers. B D F D Online: indicates internet data transmission status. E US: indicates upstream connectivity. F DS: indicates downstream connectivity. G Power: indicates whether AC power is available to the unit. A B C D E DG860P2 Rear Panel 2 1 4 3 The DG860P2 rear panel has the following connectors and controls:

A Reset button: resets the Data Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. B WPS button: begins associating the Data Gateway with a wireless device. Reset WPS Ethernet 10/100/1000 Cable C Ethernet (1 - 4): connectors for use with a computer LAN port. D Cable: connector for the coaxial cable. E Power: connector for the power cord. Touchstone DG860P2 Data Gateway Users Guide 15 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Data Gateway:

Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Data Gateway that exten sion cords are not required. Is a cable jack available? For best performance, keep the number of split-

ters between the jack and cable drop to a minimum. Each splitter attenuates

(re duces) the signal available to the Data Gateway. A large number of split-

ters can slow down the Internet connection. If you are connecting devices to the Ethernet ports, can you easily run ca-

bles between the Data Gateways location and those devices?

If you want to mount the Data Gateway on a wall, does the location pro vide a solid surface for secure attachment? For best results when mounting the Data Gateway on drywall, position the Data Gateway so at least one of the screws are fastened to a stud. This may prevent the Data Gateway from pulling out of the wall in the future. If you want to install the Data Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause over-

heating. How close are your wireless devices? The Data Gateway wireless con nection range is typically 100200 feet (30m65m). A number of factors can affect connection range, as described below. Touchstone DG860P2 Data Gateway Users Guide 16 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. Increases range:

Raising the unit above the devices (for example, in-

stalling the Data Gateway in the upper oor of a multi-

story dwelling) Decreases range:

Lowering the unit below the devices (for example, in-

stalling the Data Gateway in a basement) Metal or concrete walls between the Data Gateway and other devices Large metal appliances, aquariums, or metal cabinets between the Data Gateway and other devices Interference and RF noise (2.4 GHz wireless phones, microwave ovens, or other wireless networks) Note:

Note that decreasing the range of your wireless network may be bene-

cial, as long as the decreased range is sufcient for your needs. By lim-

iting your networks range, you reduce interference with other networks and make it harder for unwant ed users to nd and connect to your net-

work. Note:

Setting the trasmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately. Touchstone DG860P2 Data Gateway Users Guide 17 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Mounting the Data Gateway You can either mount the Data Gateway on a wall or place it on a desktop. For wall-mount applications, you can mount the Data Gateway with the indicators facing upward (vertical) or to the side (horizontal). Tools and Materials Step 1 Step 2 For wall-mounted installations, make sure you have the following tools and mate-

rials before proceeding:

for mounting on drywall: Two 1/4 (6mm) drywall anchors (not included), two #6 x 1.5 (38.1 mm) self-tapping panhead screws (not included), and a drill with 1/4 (6mm) bit (not included) for mounting on plywood or studs: two #6 x 1.5 (38.1 mm) self-tapping panhead wood screws (not included) screwdriver (at-blade or Phillips, depending on what kind of screws you use) Step 3 Step 4 wall-mount template (included) transparent tape: for temporarily securing the mounting template to the wall

(not included) Location Always position the Data Gateway:

within reach of an AC outlet. The power cord must reach the outlet without stretching and without adding extension cords. near a cable outlet (to avoid long cable runs). Instructions Wall-mounting instructions Note:

When mounting the Data Gateway on drywall, try to position the Data Gateway so at least one of the screws is fastened to a stud. This may prevent the Data Gateway from pulling out of the wall in the future. To prevent overheating of the Data Gateway, do not block the ventilation holes on the sides of the unit. Touchstone DG860P2 Data Gateway Users Guide 18 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet 1 Position the mounting template on the surface where you intend to mount the Data Gateway and secure in place with transparent tape. 2 Drill holes through the template in the specied locations for the mounting screws. After drilling holes, remove the template from the surface. 3 If using drywall anchors, set them into the wall. Then, drive the screws into the wall leaving a gap of about 1/8 (3 mm) between the screw head and the wall. If not using anchors, just drive the screws. 4 Orient the Data Gateway with the indicator lights facing up or right, as de-

sired. Slip both mounting slots (in the back of the Data Gateway) over the screws, then slide the case down until the narrow end of the keyhole slot contacts the screw shaft. 5 Proceed to Connecting the Data Gateway. Desktop mounting instructions 1 Position the Data Gateway so that:

air ows freely around it the back faces the nearest wall it will not fall to the oor if bumped or moved the ventilation holes on the side of the unit are not blocked. 2 Proceed to Connecting the Data Gateway. Touchstone DG860P2 Data Gateway Users Guide 19 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet A B C D E 2 1 4 3 Reset WPS Ethernet 10/100/1000 Cable Connecting the Data Gateway 1 Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Data Gateways Cable connector (D). Tighten the con nec-

tions by hand, then tighten an additional 1/8 turn with a wrench. Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway. 2 Insert the plug from the power cord into the Power connector on the back of the Data Gateway (E) and insert the power cord into a convenient AC outlet. The Power light on the front of the Data Gateway lights up, then ashes once (refer to the LED tables shown in Using the Data Gateway). See Trou-

bleshooting if the Power light does not turn on. 3 Connect one end of the Ethernet cable to any Ethernet port on the back of the Data Gateway, (C) and the other end to the Ethernet port on a com-

puter, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Data Gateway package. Touchstone DG860P2 Data Gateway Users Guide 20 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Security Label Conguring Your Wireless Connection The DG860P2 ships with wireless LAN security set by default. See the security label on your product (shown on image at the left) for the factory security settings: net-

work name (SSID), encryption method, network key, and WPS PIN. 2 1 4 3 Note:

Reset WPS Ethernet 10/100/1000 Cable You must set up your computer and other client devices to work with the security settings on the DG860P2. Refer to the docu-

mentation for your client device for instructions on setting secu-

rity. On most computer systems you only need to select the network name (SSID) device and enter the encryption key. If your computer or client device supports WiFi Alliance WPS (Wire-

less Protected Setup), activate WPS on your computer or client device and the DG860P2 simultaneously to easily set up your system security. If you need to modify the Data Gateways default wireless security settings, or if you want to congure any other wireless LAN settings, refer to the following instruc-

tions. Accessing the Conguration Interface Follow these steps to access the conguration interface. You should have already set up the DG860P2 as described in Installing and Connecting Your Data Gateway. 1 a) If security has been properly set up on your computer to access the wire-

less LAN on the DG860P2, use the connection utility for your operating sys-

tem to connect to the wireless LAN using its network name (SSID), as shown on the security label. b) If you cannot access the wireless LAN, you must rst establish a wired Ethernet connection between your computer and the DG860P2. 2 In your web browser, open the page http://192.168.0.1/ to access the wireless router setup. The Login screen displays. Note: The default user name is admin. The default password is pass-

word, in lower case letters. 3 Enter the user name and password and click the Apply button to log in. The System Basic Setup screen displays. Touchstone DG860P2 Data Gateway Users Guide 21 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet 4 Use the online help information to set conguration parameters as required. Note:

Most conguration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and set-

ting a system password. Setting Parental Controls The Parental Control feature allows you to block specied keywords and web sites from being accessed and also to specify trusted computers in the network. Trusted computers are not affected by the parental control settings. Follow these steps to set up your Parental Controls:

1 Access and log into the wireless conguration interface as explained in Accessing the Conguration Interface. 2 Click the Firewall tab and then click Parental Controls in the side menu to display the Parental Controls screen. 3 Check the Enable Parental Controls checkbox and click the Apply button. Touchstone DG860P2 Data Gateway Users Guide 22 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Finding the MAC Address of a Computer Use the operating system of your computer to nd its MAC address, as follows:

Windows: from the Start menu, nd and select the Control Panel. Double-click Network Connections

(Windows XP), or Network & Sharing Center (Win-

dows Vista or Windows 7). Then double-click either Wireless Network Connection for a wireless connection, or Local Area Connection for an Ethernet connection. Next click the Details button (Windows Vista or Windows 7), or click the Support tab and then the Details button

(Windows XP). The Physical Address line shows the MAC address. MacOS X: open System Preferences and click the Net-

work icon. To nd the Ethernet MAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. The Ethernet ID eld shows the MAC address. To nd the wireless MAC address, select Air-

port from the Show drop-down, then click the Airport tab. The Airport ID eld shows the MAC address. Linux: open a shell window and type /sbin/ifcong

(and press Enter). The wireless interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). 4 Congure any or all of the following parental controls:

Trusted MAC Addresses:

Enter the MAC addresses of any trusted computers on the network and click the Apply button. You can add two trusted computers. Once added, these trusted computers will not be affected by the parental control settings. For example, you may want the computers of the father and mother to be trusted, while the childrens computers have parental controls in effect. Note: Refer to the Finding the MAC Address of a Computer sidebar for in-

formation on determining the MAC address of your computer. Keyword and Web Site Filtering:

You can add a list of keywords and web sites that you want to block. To add a keyword or web site to the list, click the respective Add button. To delete a keyword or web site from the list, rst click its check box and then click the Delete button. Add Keyword Filter Add Web Site Filter Adding a Keyword or Web Site Filter a) Enter the keyword in the Keyword eld or web site URL address in the Web Site eld. b) Set the start day and end day for the blocked access. (Sun until Sun in-

dicates all week, or just click the All Week checkbox.) c) Set the start time and end time during the specied days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day check-

box.) d) Click the Add Keyword Filter or Add Web Site Filter button respec-

tively. Then click the Apply button. Touchstone DG860P2 Data Gateway Users Guide 23 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Conguring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to congure your computers TCP/IP settings. The steps that follow will guide you through setting your computers TCP/IP settings to work with the Data Gateway. Requirements Make sure you have the following before attempting to congure your Ethernet con-

nection:

Computer with Ethernet interface Ethernet cable (supplied) IP address, subnet, gateway, and DNS information for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP/IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to congure your Ethernet connection on your operating system. TCP/IP Conguration for Windows XP TCP/IP Conguration for Windows 7 TCP/IP Conguration for MacOS X Note:

For Windows Vista, use the Windows 7 procedure. They are very simi-

lar. Touchstone DG860P2 Data Gateway Users Guide 24 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet TCP/IP Conguration for Windows XP Follow these steps to congure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the conguration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must rst install and enable it on your Windows XP system. Refer to Microsoft support materials on Windows XP for installation instructions. Once installed and enabled, follow this same conguration example, but select TCP/IPv6 at the appropriate step. Note:

Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel and double-

click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and as-

sociated network adapters. Touchstone DG860P2 Data Gateway Users Guide 25 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet 2 Double-click the local area connection to be used for your devices network connection. The Local Area Connection Status widow displays. 3 Click Properties. 4 Select TCP/IP by clicking it one time. Then click Properties. Touchstone DG860P2 Data Gateway Users Guide 26 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet 5 Click the General tab. Then click Obtain an IP address automatically and click OK. 6 Click OK to accept the new settings, and OK again to close the Properties window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network. Touchstone DG860P2 Data Gateway Users Guide 27 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet TCP/IP Conguration for Windows 7 Follow these steps to congure the Ethernet interface on a Windows 7 operating system. 1 Open the Windows 7 Control Panel. 2 Click Network and Internet. Touchstone DG860P2 Data Gateway Users Guide 28 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet 3 Click Network and Sharing Center. 4 Click Local Area Connection to open the Status window. Touchstone DG860P2 Data Gateway Users Guide 29 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet 5 Click Properties to open the Properties window. TCP/IPv4 Selected TCP/IPv6 Selected Touchstone DG860P2 Data Gateway Users Guide 30 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet 6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to congure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Pro-

tocol Version 6 (TCP/IPv6) and click Properties to congure TCP/IPv6. The TCP/IP properties window for the version you selected displays. TCP/IPv4 Properties TCP/IPv6 Properties 7 For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati-

cally and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 8 Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens. Touchstone DG860P2 Data Gateway Users Guide 31 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet TCP/IP Conguration for MacOS X Follow these steps to congure the Ethernet interface on a MacOS X operating sys-

tem. 1 Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. Touchstone DG860P2 Data Gateway Users Guide 32 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet 2 Click the Network icon. Touchstone DG860P2 Data Gateway Users Guide 33 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet 3 Choose Automatic from the Location drop-down menu, and Built-in Eth-

ernet from the Show menu. 4 Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. 5 Choose Using DHCP from the Congure IPv4 menu. 6 If necessary, click the Renew DHCP Lease button. 7 Close the System Properties application. TCP/IPv4 conguration is completed. Touchstone DG860P2 Data Gateway Users Guide 34 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet 8 If you are using TCP/IPv6, click Congure IPv6 near the bottom of the pre-

vious window. 9 Choose Automatically from the Congure IPv6 drop-down menu and click OK. 10 Close the System Properties application. Touchstone DG860P2 Data Gateway Users Guide 35 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Using the Data Gateway This chapter describes the controls and features available on the Touchstone Data Gateway, and covers basic troubleshooting procedures. Setting up Your Computer to Use the Data Gateway Indicator Lights for the DG860P2 Using the Reset Button Setting up Your Computer to Use the Data Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer. Touchstone DG860P2 Data Gateway Users Guide 36 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Indicator Lights for the DG860P2 The Touchstone Data Gateway has nine LED indicator lights to assist in trouble -

shooting. Patterns: Normal Operation (LAN) The following table shows light patterns for the Ethernet and wireless LANs during normal operation. Mode Ethernet WiFi 0 6 8 G D P o w e r P o w e r D S U S O n l i n e E t h e r n e t D S U S O n l i n e E t h e r n e t W i F i S e c u r e W i F i S e c u r e AC Power On = Computer Connected Off = Computer not connected On = WiFi Enabled Off = WiFi Disabled Flash = Com-

puter Activity Flash =

Computer Activity No AC Power Off Off Firmware Upgrade (normal operation) (normal operation) Touchstone DG860P2 Data Gateway Users Guide 37 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Patterns: Normal Operation (WAN) The following table shows light patterns during normal operation. Mode Power DS US Online AC Power Good On Yellow1 =

Connected to the Internet

(high speed) Green1 =

Connected to the Internet

(ultra-high speed) Flash = Not connected to the Internet Yellow1 =

Connected to the Internet

(high speed) Green1 =

Connected to the Internet

(ultra-high speed) Flash = Not connected to the Internet On =

Internet available Off =

Internet not available No AC Power Firmware Upgrade Off Off Off Off On Flash Flash On Note 1:

Your cable company may congure the Data Gateway to always display the DS and US indicators in green regardless of the connection speed or swap the meaning (speed indication) of yellow and green. Touchstone DG860P2 Data Gateway Users Guide 38 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Patterns: Startup Sequence The following tables show the Data Gateway light patterns during the startup se-

quence. DS Flash US Off Online Description Off Downstream search On Flash Off Downstream found; upstream search On On On Flash Downstream and Upstream found;

retrieving setup information from cable operator On On Ready for service Note:

The DS and US indicators ash yellow during startup, and turn green if the Data Gateway establishes an ultra-high speed connection. For some cable companies these colors may be reversed. Touchstone DG860P2 Data Gateway Users Guide 39 Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Safety Reset Button 2 1 4 3 Reset WPS Ethernet 10/100/1000 Cable Using the Reset Button Use the Reset button, on the back of the Data Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Data Gateway if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent acci-

dental resets. The diagram on the left shows the location of the reset button. Resetting the Router to Factory Defaults To reset the router to factory defaults, press and hold the Reset but ton on the back of the Data Gateway for more than fteen seconds. This restores the wireless setup conguration and router conguration parameters to the factory defaults. You may need to do this if a misconguration has locked out all access. Touchstone DG860P2 Data Gateway Users Guide 40 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Troubleshooting The Data Gateway is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in rmly at both ends?

If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. Im not getting on the Internet (all connections). It may take over 30 minutes to establish a connection the rst time you power up your Data Gateway, especially when many people are online. Always leave your Data Gateway plugged into AC power and connected to the cable system. Check the front panel lights:

The Power and Online lights should be on. If the Power light blinks for more than 30 minutes, call your cable company for assistance. Check your cable connections. Connectors should be tight. The coax cable should not be pinched, kinked, or bent sharplyany of these can cause a break or short in the cable (you may have to replace the cable). If you have one or more splitters between the Data Gateway and CATV outlet, remove the splitters and connect the Data Gateway directly to the outlet. Proceed to the Ethernet or wireless solutions (next page) if necessary. Touchstone DG860P2 Data Gateway Users Guide 41 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Im not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on?

Are you using the right type of Ethernet cable? Use the supplied cable for di-

rect connection to a computer; use a cross-over cable for connection to a hub. Press the Reset button on the back of the Data Gateway. A misconguration could lock out all access to the Data Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults. Im not getting on the Internet. (Wireless) Check the indicator lights (see Using the Data Gateway) the WiFi light should be on. Does your connection utility discover your wireless LAN? If you turned off Broadcast SSID you need to manually enter the name of your wireless LAN in the connection utility. Change your security mode to WEP or disabled. If you use disabled, enable one of the other security modes as soon as you nd the problem. A misconguration could lock out all access to the Data Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults. My wireless Internet connection stops working sometimes. This is usually caused by interference two common sources are 2.4GHz remote telephones and microwave ovens. If you cannot remove the inter-

fering product, try using a different channel or setting Protected Mode. I can get on the Internet, but everything is slow. If the Web site you are visiting is very popular, that site may be having trou-

ble servicing all the requests. If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the con nec-

tion speed. Other communications on the LAN, or interference with wireless connec-

tions, may slow down your connection. Touchstone DG860P2 Data Gateway Users Guide 42 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Glossary The following is a list of common cable and networking terms. Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connec-

tions. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Data Gateway to the cable TV system. You can buy coax from any electronics retailer and many dis-

count stores. CPE Customer Premise Equipment. This is the equipment that is plugged in to the Data Gateway; typically a computer or hub. Cross-over An Ethernet cable used to connect two hubs (or a hub and a cable modem) together. Also, some Ethernet hubs may have built-in cross-over on one or more ports (which eliminates the need for a cross-over cable). DHCP DNS Dynamic Host Conguration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a de-

vice connecting to the network. DHCP allows the cable company to con gure your computers networking software for you. Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. Touchstone DG860P2 Data Gateway Users Guide 43 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet DOCSIS Data Over Cable System Interface Specication. The interoperability stan-

dards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Data Gateway. Firewall A hardware or software device that prevents unauthorized access to a pri-

vate network from the Internet. The DG860P2 provides a built-in rewall. Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. Headend The central ofce in an HFC network. The headend houses both video and data equipment. In larger cable networks, a master headend often feeds several remote headends to provide distributed services. HTTP HyperText Transfer Protocol. Touchstone DG860P2 Data Gateway Users Guide 44 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet Hub A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. IP address A number assigned to your computer by your cable company, used to iden-

tify your computer to other systems on the Internet. LAN LED Local Area Network. A network that allows computers in a single location

(such as a building) to communicate with one another. Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it. MAC address A number that uniquely identies any device connected to a network. Your cable company uses your Data Gateways MAC address to authorize access to the Internet. The MAC address is printed on a label on the bottom of your Data Gateway. Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer. Proxy RF A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server. For example, your cable company may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. Abbreviation for Radio Frequency. Some literature refers to coax as RF cable and the connectors as RF connectors. Touchstone DG860P2 Data Gateway Users Guide 45 Safety Getting Started Installation Conguration Usage Troubleshooting Glossary Ethernet RJ-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Data Gateway. You can buy a splitter from any electronics retailer and most discount stores. SSID Service Set IDentier, a string of text (up to 32 characters long) that uniquely identies a wireless LAN. Switched outlet A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer or Data Gateway into a switched outlet to avoid disruptions. TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facil-

itate communications across one or more connected networks. TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. Upstream The path from a subscriber device to the headend. Some older cable docu-

mentation may refer to this as the return path or reverse path. WEP WPA Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. Wi- Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP. Touchstone DG860P2 Data Gateway Users Guide 46 Touchstone DG860P2 Data Gateway Users Guide Export Regulations Safety Requirements FCC Part 15 RF Exposure Industry Canada Compliance For Mexico European Compliance Getting Started About Your New Data Gateway Whats in the Box?

Items You Need Getting Service System Requirements Recommended Hardware Windows MacOS Linux/other Unix About this Manual What About Security?

Ethernet or Wireless?

Wireless Both Installing and Connecting Your Data Gateway DG860P2 Front Panel DG860P2 Rear Panel Selecting an Installation Location Factors Affecting Wireless Range Mounting the Data Gateway Tools and Materials Location Instructions Wall-mounting instructions Desktop mounting instructions Connecting the Data Gateway Conguring Your Wireless Connection Accessing the Conguration Interface Setting Parental Controls Conguring Your Ethernet Connection Requirements How to use this chapter TCP/IP Conguration for Windows XP TCP/IP Conguration for Windows 7 TCP/IP Conguration for MacOS X Using the Data Gateway Setting up Your Computer to Use the Data Gateway Indicator Lights for the DG860P2 Patterns: Normal Operation (LAN) Patterns: Normal Operation (WAN) Patterns: Startup Sequence Using the Reset Button Resetting the Router to Factory Defaults Troubleshooting Glossary Touchstone DG860P2 Data Gateway Users Guide Copyright 2012 ARRIS. All rights reserved. The information in this document is subject to change with-

out notice. The statements, congurations, technical data, and recom mendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specied in this docu-

ment. The information in this docu ment is proprietary to ARRIS. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trade-

marks and reg istered trademarks are the property of their respective holders. Protected under one or more of the following U.S. patents:

7,031,435; 7,100,011. Other patents pending. ARSVD01480 Release 8 Draft1.1 June 2012