submitted | available | document details (if available) | source link |
---|---|---|---|
August 20 2020 | August 31 2020 | Adobe PDF Library 15.0 |
various | User Manual | Users Manual | 1.64 MiB | August 20 2020 / August 31 2020 |
130mm 105g 182*130mm 36P PANTONE Cool Gray 11 C PANTONE 185 C 0.5mm 1mm RUBYS-E FCC 4.03.0249 V3.0 2020.07.21 1:1 mm 182mm v2.0 2020.07.17 buttont button v3.0 2020.07.21 BEIJING I Roborock S4 Max Robot Vacuum Cleaner User Manual Read this user manual carefully before using this product and store it properly for future reference. Safety Information IMPORTANT SAFETY INSTRUCTIONS When using an electrical appliance, basic precautions should always be followed, including the following: READ ALL INSTRUCTIONS BEFORE USING (THIS APPLIANCE), Failure to follow the warnings and instructions may result in electric shock, fire and/or serious injury. WARNING To reduce the risk of fire, electric shock, or injury:
Do not use outdoors or on wet surfaces. Do not allow to be used as a toy. Close attention is necessary when used by or near children, pets or plants. Use only as described in this manual. Use only manufacturers recommended attachments. Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to a service center. Do not pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces. Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord. Do not handle charger, including charger plug, and charger terminals with wet hands. Do not put any object into openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce air flow. 1 Safety Information Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts. Do not use to pick up flammable or combustible liquids, such as gasoline, or use in areas where they may be present. Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes. Do not use without dust bag. Prevent unintentional starting. Ensure the switch is in the off-position before connecting to battery pack, picking up or carrying the appliance. Carrying the appliance with your finger on the switch or energizing appliance that have the switch on invites accidents. For use only with roborock CDZ11RR or CDZ12RR charger. Recharge only with the charger specified by the manufacturer. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack. Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire. Turn off the appliance before making any adjustments, changing accessories, or storing appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally. When battery pack is not in use, keep it away from other metal objects, like paper clips, coins, keys, nails, screws or other small metal objects, that can make a connection from one terminal to another. Shorting the battery terminals together may cause burns or a fire. Under abusive conditions, liquid may be ejected from the battery; avoid contact. If contact accidentally occurs, flush with water. If liquid contacts eyes, additionally seek medical help. Liquid ejected from the battery may cause irritation or burns. Do not use a battery pack or appliance that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion or risk of injury. 2 Safety Information Do not expose a battery pack or appliance to fire or excessive temperature. Exposure to fire or temperature above 130C may cause explosion. Follow all charging instructions and do not charge the battery pack or appliance outside of the temperature range specified in the instructions. Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire. Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained. Do not modify or attempt to repair the appliance or the battery pack except as indicated in the instructions for use and care. Place the cords from other appliances out of the area to be cleaned. Do not operate the vacuum in a room where an infant or child is sleeping. Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may be cleaned. accidentally hit or bump into. Do not allow children to sit on the vacuum. Do not use the vacuum cleaner on a wet surface. Risk Of Injury. Brush May Start Unexpectedly.Disconnect the main Brush Before Cleaning or Servicing. Do not use the product when the temperature is higher than 40 or lower than 4, or there is any liquid or sticky substance on the floor. 3 Safety Information SAVE THESE INSTRUCTIONS Household use only. IMPORTANTES MESURES DE S CURIT Lutilisation dun appareil lectrique demande certaines prcautions:
LIRE TOUTES LES INSTRUCTIONS AVANT DE FAIRE FONCTIONNER (CETAPPAREIL), Le non-respect des mises en garde et des instructions peut causer des chocs lectriques, des incendies et/ou des blessures graves. AVERTISSEMENT Pour rduire les risques dincendie, de choc lectrique ou de blessure:
Ne pas exposer la pluie, Ranger lintrieur. Ne pas permettre aux enfants de jouer avec lappareil. Une attention particulire est ncessaire lorsque lappareil est utilize par des enfants ou proximit de ces derniers. Nutiliser que conformment cette notice avec les accessories recommands par le fabricant. Ne pas utiliser si le cordon ou la fiche est endommag. Retourner lappareil un atelier de reparation sil ne fonctionne pas bien, sil est tomb ou sil a t endommag, oubli lextrieur ou immerg. Ne pas tirer soulever ni trainer lappareil par le cordon. Ne pas utiliser le cordon comme une 4 Safety Information poigne, le coincer dans lembrasure dune porte ou lappuyer contre des artes vives ou des coins. Ne pas faire rouler lappareil sur le cordon. Garder le cordon lcart des surfaces chaudes. Ne pas dbrancher en tyrant sur le cordon. Tirer plutt la fiche.Ne pas manipuler le chargeur, y compris la prise du chargeur, et les bornes du chargeur avec les mains mouilles. Ninsrer aucun objet dans les ouvertures. Ne pas utiliser lappareil lorsquune ouverture est bloque. Sassurer que de la poussire, de la peluche, des cheveux ou dautres matires ne rduisent pas le debit dair. Maintenir les cheveux, les vtements amples, les doigts et toutes les parties du corps lcart des ouvertures et des pieces mobiles. User de prudence lors du nettoyage des escaliers. Ne pas aspirer des liquids inflammables ou combustibles, comme de lessence, et ne pas faire fonctionner dans des en-droits o peuvent se trouver de tells liquides. Ne pas aspirer de matires en combustion ou qui dgagent de la fume, comme des cigarettes, des allumettesou des cen-dres chaudes. Ne pas utiliser lappareil si le sac poussire ou le filter nest pas en place. Emcher une mise en marche accidentelle. Sassurer que linterrupteur est la position arrt avant de raccorder la batterie, de lever ou de dplacer lappareil. Transporter lappareil en gardant un doigt sur linterrupteur, ou mettre sous tension un appareil dont linterrupteur est la position marche peut causer un accident. Pour emploi seulement avec roborock CDZ11RR or CDZ12RR chargeur.Recharger uniquement avec le chargeur prescrit par le fabricant. Un chargeur convenant un type de batterie peut prsenter un risque dincendie lorsquil est utilis avec une autre batterie. Retirer la batterie de lappareil avant deffectuer des rglages, changer les accessoires ou ranger 5 Safety Information lappareil. Ces mesures de scurit ont pour but dviter une mise en marche accidentelle de lappareil. Utiliser uniquement les batteries recommandes pour lappareil. Lutilisation dautres types de batteries peut prsenter un risque de blessure ou dincendie. Lorsque lappareil nest pas utilis, tenir la batterie loin dobjets mtalliques comme des trombones, des pices de monnaie, des cls, des clous, des vis ou autres petits objets qui pourraient tablir une liaison entre les bornes. Un courtcircuit des bornes des batteries peut causer des brlures ou un incendie. Encondition dusage abusif, du liquide peut schapper de la batterie ; viter tout contact avec ce liquide. En cas de contact accidentel, rincer abondamment avec de leau. En cas de contact avec les yeux, consulter galement un mdecin. Le liquide projet peut causer des irritations ou des brlures. Ne pas utiliser une batterie ou un appareil endommag ou qui a t modifi. Des batteries endommages ou modifies peuvent avoir un comportement imprvisible pouvant causer un incendie, une explosion ou un risque de blessure. Ne pas exposer une batterie ou un appareil la flamme ou des tempratures excessives. Lexposition une flamme ou des tempratures suprieures 130 C peut causer une explosion. Respecter toutes les instructions de chargement et ne pas charger la batterie ou lappareil des tempratures qui ne sont pas incluses dans la gamme de tempratures indiques dans la notice dinstructions. Un chargement mal effctu. Confier les rparations une personne qualifie qui utilisera uniquement des pices de remplacement identiques. Cette faon de faire garantira la scurit du produit. Ne pas modifier ni tenter de rparer lappareil ou la batterie sauf comme il est indiqu dans les 6 Safety Information instructions dutilisation et dentretien. loigner les cordons dautres appareils de la zone nettoyer. Ne pas utiliser laspirateur dans une pice o un nourrisson ou un enfant dort. Ne pas utiliser laspirateur dans un endroit o il ya des bougies allumes ou des objets fragiles sur le plancher nettoyer. Ne pas utiliser laspirateur dans une pice o il ya des bougies allumes sur les meubles que laspirateur peut heurter ou se cogner accidentellement. Ne pas laisser les enfants sassoir sur laspirateur. Ne pas utiliser laspirateur sur une surface mouille. Risque de blessures. La brosse motorise peut se mettre en marche dune manire imprvue. Dconnecter la brosse principale avant le nettoyage ou le service. CONSERVER CES INSTRUCTIONS Usage Domestique seulement. Laser Safety Class 1 laser product,Complies with FDA 21 CFR 1040.10 and 1040.11 except for conformance with IEC 60825-1 Ed. 3., as described in Laser Notice 56, dated May 8, 2019. 7 FCC IC Statement Compliance Information Product Name Robotic Vacuum Cleaner with Dock Charger Produce Model Robotic Vacuum Cleaner Model: roborock S4 Max Dock Charger Model: CDZ11RR or CDZ12RR Compliance Statement This device complies with part 15 of the FCC Rules. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Company Address Email Correspondence of the responsible party in USA Roborock Technology Co. 108 West 13th Street, Wilmington, Delaware 19801. support@roborock.com 8 FCC IC Statement Warning Any changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is 9 FCC IC Statement connected. Consult the dealer or an experienced radio/TV technician for help. MPE Requirements To satisfy FCC / IC RF exposure requirements, a separation distance of 20 cm or more should be maintained between the antenna of this device and persons during device operation. To ensure compliance, operations at closer than this distance is not recommended. Lantenne installe doit tre situe de facon ce que la population ne puissey tre expose une distance de moin de 20 cm. Installer lantenne de facon ce que le personnel ne puisse approcher 20 cm ou moins de la position centrale de lantenne. La FCC des ltats-unis stipule que cet appareil doit tre en tout temps loign dau moins 20 cm des personnes pendant son functionnement. CAN ICES-3 (B)/NMB-3(B) 10 Holiday Energy Saving Function When the robot is docked, press and hold "Recharge" for 10 seconds or until you hear an alert sound. This will activate Holiday mode. In this mode the robot will switch to Low Power mode to minimize power consumption. This includes a dimming of the LED indicator,and the stopping of all non-charging related functions including cleaning, remote control over WiFi, and more. To deactivate Holiday mode, press and hold "Recharge" for 10 seconds until the LED indicator brightens. 11 Battery and Charging Keep the dock charger away from heat (such as heating plates). Do not wipe or clean the charging contact with a piece of wet cloth or wet hands. Make sure the cleaner is powered off in shipment and original packaging is advised. If left unused for a long period, please store the cleaner in a cool and dry place after having it fully charged and switched off, charge it at least every three months to avoid the battery being over discharged. Do not use the product when the temperature is higher than 40C or lower than 4C , or there is any liquid or sticky substance on the floor. Battery pack charging temperature 4C ~ 40C
@Max Charging Current:0.5C Battery pack using temperature 4C ~ 40C
@Max Discharge Current:0.5C Battery pack storage temperature Storage(1month) Long Storage(3months) Long Storage(1year)
-20C ~ 60C
@Less than 70% RH
-20C ~ 45C
@Less than 70% RH
-20C ~ 20C
@Less than 70% RH If the battery pack store at 25C over the 3 months period, it should be recharged. 12 Product Introduction Robot On/Off Press to start cleaning Press and hold to power on or off Power indicator White: Battery level 20%
Red: Battery level < 20%
Flashing slowly: Charging or starting up Flashing red: Error Dock/Spot Clean Press to return to the dock Press and hold to spot clean Note:
Press any button to pause cleaning, returning to dock, or spot cleaning. Cover latch 13 Product Introduction Parts list Charging dock Power cable 14 Product Introduction Dustbin Robot Cover latch Dustbin latch Air filter 15 WiFi indicator light Off: WiFi disabled Slow flashing: Waiting for connection Fast flashing: Connecting Steady: WiFi connected System reset Air vent Main brush cleaning tool Speaker Product Introduction Robot and sensors Recharge sensor Bumper Laser distance sensor Vertical Bumper Wall sensor Cliff sensor Omnidirectional wheel Charging contact Side brush Main wheels Main brush Main brush cover latch 16 Product Introduction Charging dock Locator beacon Charging contact Charging dock power indicator Power socket Charging contact 17 Installation Important Information 1. Tidy cables and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot. 2. If using this robot in a raised area, always use a secure physical barrier to prevent accidental falls that may result in personal injury or property damage. Note:
When using the robot for the first time, follow it throughout its whole cleaning route and watch for major obstacles. The robot will be able to clean by itself in future uses. 18 Installation Using the robot 1. Place the charging dock against the wall on a flat surface and plug it into the mains power. More than 0.5m
(1.6ft) More than 1.5m
(4.9ft) More than 0.5m
(1.6ft) Note:
The charging dock should have more than 0.5m (1.6ft) of clearance on each side, and more than 1.5m (4.9ft) in the front. If the power cable is vertical to the ground, it may be caught by the robot, causing the charging dock to be disconnected. The charging dock indicator is on when the charging dock is electrified, and off when the robot is charging. 2. Secure the charging dock with the adhesive tape. Wipe the floor of the area where the charging dock will be placed with a dry cloth, then stick the enclosed double-sided tape to the floor. Place the dock onto the double-sided tape to secure it in place. Note:
Use of the double-sided tape to secure the charging dock is optional. When necessary, remove the double-sided tape slowly to reduce residue glue. Double-sided tape 3. Power on and charge. Press and hold the button to turn on the robot. When the power indicator lights up, place the robot onto the charging dock to begin charging. The robot uses a high-performance lithium-ion rechargeable battery. To maintain peak battery performance, always keep the robot charged. The color of the power indicator indicates the battery level White: Battery level 20%
Red: Battery level < 20%
Note:
The robot will not turn on when the battery is low. Place the robot directly onto the charging dock to begin charging. 19 Installation Connect to the app 4. Connect to the app. (recommended) Download the Roborock app Search "Roborock" in the App Store or Google Play, or scan the QR code below, then download and install the app. Add device Open the app and tap "+" in the top right corner, then follow the instructions in-app. Once your robot has been added, it will be found in a list on the homepage. Note:
Due to ongoing app development, the actual process may differ slightly from the above description. Always follow the instructions given in the app. Only 2.4GHz WiFi is supported. Reset WiFi light. a. Open the top cover of the robot to reveal the WiFi indicator b. Press and hold the button and the button until you hear the "Resetting WiFi" voice alert. When the WiFi indicator light is flashing slowly, the robot has entered network configuration mode. Note:
If you cannot connect your phone to the robot, reset the WiFi, and add your robot as a new device. WiFi indicator light Off: WiFi disabled Slow flashing: Waiting for connection Fast flashing: Connecting Steady: WiFi connected Using the robot 5. Start cleaning. When the battery is fully charged, the power indicator will remain lit. Press the button or use the app to start a cleanup. 20 Instructions for use On/off Press and hold the indicator will turn on and the robot will enter Standby mode. If the robot is in Sleep mode, press and hold the and end the current cleanup. button to turn on the robot. The power button to turn it off Note:
The robot cannot be turned off when it is charging. button to start cleaning. Once started, the robot Start cleanup Press the will plan its cleaning route based on its scan of the area. It cleans along the edges of a zone first and then moves in a Z-shaped cleaning route to cover the internal area efficiently and thoroughly. Zone 1 has Zone 2 has been cleaned. been cleaned. Note:
Cleaning cannot start if the battery level is too low. Allow the robot to charge before restarting cleanup. Tidy away any cables on the ground (including the power cable of the charging dock) before cleaning to avoid losing power or damaging either the robot or the connected device. If a cleanup finishes within 10 minutes, cleaning repeats by default. If the battery runs low before cleanup is complete, the robot will carry out a top-up charge before resuming cleanup from where it left off. Pause When the robot is cleaning, press any button to pause it. Then press the return it to the charging dock and stop the cleaning cycle. button to continue cleaning or the button to Note:
Placing a paused robot on the charging dock manually will end the current cleanup. Sleep If the robot is paused for over 10-minutes, it will go to sleep, and its power indicator will flash slowly. Press any button to wake it back up. Note:
The robot will not go to sleep when it is on the charging dock. The robot will automatically shut down if left in sleep mode for more than 12 hours. Zone 4 is pending. Zone 3 is being cleaned. 21 Instructions for use Charging Auto: After cleaning, the robot will automatically return to the charging dock to recharge. Manual: In Pause mode, press the back to the charging dock. The power indicator will flash slowly as the robot charges. button to send the robot Note:
If the cleaning cycle was started away from the charging dock and the robot could not return to the dock after cleaning, it will instead return to its starting point. Place the robot directly on the dock to recharge it. Error If an error occurs while the robot is cleaning, the power indicator will flash red quickly, and you will hear a voice alert. See
"Troubleshooting" for resolution options. Note:
The robot will go to sleep automatically if left in an Error state for over 10-minutes. Placing the robot on the charging dock in an error state will stop the current cleanup. Reset WiFi If your phone cannot connect to the robot because you have changed your router configuration, forgotten your password, or any other reason, open the top cover to see the WiFi indicator light, then press and hold the Spot Cleaning button and the Recharge button until you hear the "Resetting WiFi" voice alert. When the WiFi indicator light flashes slowly, the robot has entered network configuration mode. Note:
If the robot is left connecting to the network for over an hour, its WiFi will be disabled. Reset WiFi before attempting reconnection. Spot Cleaning In Standby or Pause mode, press and hold the spot cleaning. This mode is used to clean a 1.5m x 1.5m square area centered on the robot. After cleanup, the robot will return to the center of the square. button to start 1.5m m 5
. 1 Note:
Starting spot cleaning in pause mode will stop the current cleaning cycle. 22 Pin n Go Use the app to set a destination for the robot to go to. Cleaning mode Use the app to choose from Quiet, Balanced, Strong, or MAX modes. The Balanced mode is the default. Do Not Disturb (DND) mode In DND mode, no cleanups will start, no voice alerts will play, and the power indicator will dim. DND Mode is set from 22:00 to 08:00 by default and can be disabled or modified in the app. Instructions for use Selective Room Cleaning Select specific rooms for cleaning in the app. In this mode, the robot will only clean the selected rooms. C A D B Note:
A full map must be created and Map Saving mode switched on before this function can be used. After cleaning starts, the robot may move beyond the defined areas. Make sure there are no obstacles preventing the robots access to the target rooms. Scheduled Cleaning Use the app to set start times for scheduled cleanups. The robot will return to the charging dock after each cleanup. Zone Cleaning Use the app to draw a specific zone for the robot to clean. Note:
While cleaning the designated zone, the robot may move outside zone borders. Make sure that there are no cables or obstacles placed close to the cleanup zone. 23 Instructions for use Virtual No-go Zone and Invisible Wall The app can be used to draw Virtual No-go Zone and Invisible Wall to keep the robot from entering the areas you define. Note:
"Map Saving Mode" must be turned on in the app to use virtual No-go Zone. Virtual No-go Zone and Invisible Wall should only be used to customize the cleaning Moving the robot manually or making signifcant changes to the home environment may cause the loss of virtual No-go Zone and Invisible Wall. area. They should not be used to isolate hazards. Change robot voice View robot status More app functions Real-time map updates Carpet Boost Robot location Change cleaning mode Part replacement Do Not Disturb (DND) schedule mode View cleaning history Remote control Firmware update Note:
Functions and details of the app may vary slightly due to continuous app development and upgrades. Charging Dock The charging dock should be plugged in and placed against a wall on level ground, with more than 0.5m (1.6ft) of clearance on each side, and more than 1.5m (4.9ft) in front. For the best experience when using the mobile app, place the charging dock in an area with strong WiFi coverage. Locator beacon More than 0.5m (1.6ft) More than 1.5m (4.9ft) More than 0.5m (1.6ft) Note:
Do not place the charging dock in direct sunlight or block the locator beacon;
otherwise, the robot may not be able to return to the charging dock. 24 Invisible Wall No-go Zone Routine maintenance Main brush
*Clean weekly cover. 1. Turn the robot over then unlatch and remove the main brush 2. Take out the main brush, remove and clean its bearings. 3. Remove the main brush cap, rotating in the unlock direction. 4. Use the supplied main brush cleaning tool to remove any entangled hair. 5. Re-install the cap and bearings following the lock direction. 6. Re-insert the main brush and secure the brush cover. Using the main brush cleaning tool Use the main brush cleaning tool to remove any hair entangled around the main brush. Alignment mark Main brush bearing Lock direction Unlock direction Note:
If there is a large amount of hair, or hair is tightly entangled, remove it carefully to avoid damage to the main brush. Main brush cover Latch Main brush Main brush cap Dustbin and filter
*Weekly cleaning is recommended 1. Open the top cover of the robot, squeeze the dustbin latch, and remove the dustbin. Note:
Main brush replacement every 6-12 months is recommended. 25 Routine maintenance Dustbin and filter
*Weekly cleaning is recommended 2. Open the dust bin lid as indicated by the arrow and pour out the contents. 2. Fill the dust bin with clean water and close the cover. Gently shake the dust bin, then pour out the dirty water. Clean the washable filter
*Clean every two weeks 1. Open the dust bin lid as indicated by the arrow and pour out the contents. Note:
To prevent blockage, only use fresh water without cleaning liquid. 3. Remove the filter and clean it with water. Note:
To avoid damage, do not touch the surface of the filter with hands, brushes, or sharp objects. 26 Routine maintenance Clean the washable filter
*Clean every two weeks Charging dock
*Monthly cleaning recommended 4. Rinse repeatedly and tap the filter frame to remove as much dirt as possible. Use a soft dry cloth to clean the charging contacts of the charging dock. Side brush
*Monthly cleaning recommended 1. Turn the robot over and remove the screw holding the side brush. 2. Remove and clean the side brush. 3. Reinstall the side brush and tighten the screw. Note:
Side brush replacement every 3-6 months is recommended to maintain cleaning quality. 5. Leave the filter to dry before reinstalling it. Note:
Allow the filter to dry thoroughly before use. 24-hours of drying is recommended. Alternating between two filters is recommended. Battery The robot is equipped with a high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot charged. Note:
If the robot is to be left unused for an extended period, turn it off before storage and charge it at least once every three months to avoid battery damage resulting from over-discharging. 27 Routine maintenance Omnidirectional wheel
*Clean as required 1. Turn the robot over. 2. Use a small screwdriver to pry out the axle and remove the wheel. dirt. 3. Rinse the axle and the wheel with water to remove any hair and 4. Dry and reinstall the wheel, then press it back in place. Wheel Axle Bracket Note:
The omnidirectional wheel bracket cannot be removed. System Reset If the robot does not respond when you press a button or the robot cannot be shut down, press the Reset button. The robot will then restart. Note:
After a system reset, cleaning schedules, WiFi and other settings will be restored to factory settings. Restore factory settings If the robot is not functioning after a system reset, turn it on, then press the until you hear the "Start restoring initial version" voice alert. The robot will then be restored to factory settings. button, and then press and hold the Reset button 28 Firmware update Update the robot using the app. Place the robot on the charging dock and ensure that the battery level is higher than 20% before updating. The power indicator will flash white quickly during a firmware update. Routine maintenance Robot sensors
*Clean monthly Use a soft dry cloth to wipe and clean all sensors, including:
1. Four cliff sensors at the bottom of the robot. 2. The wall sensor on the right of the robot. 3. The charging contact on the bottom of the robot. 4. Robot vacuum main wheel. Cliff sensor Charging contact Wall sensor main wheel 29 Basic parameters Charging dock Robot Name Model Battery Weight Parameters roborock S4 Max Name Model Parameters CDZ11RR or CDZ12RR Dimensions 350 x 350 x 96.5mm Dimensions 151 x 130 x 98mm 14.4V/5200mAh lithium battery Rated power 28W Approx. 3.3kg Rated input 100-240VAC Wireless connection WiFi Smart Connect Rated output 20VDC 1.2A Rated voltage 14.4VDC Rated frequency 50-60Hz Rated power Charging time 58W
<6h Note:
The serial number is on a sticker on the underside of the robot. 30 Troubleshooting If an error occurs during the cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below for resolution options. Error Solution Error 1: Rotate the laser head to check that it turns freely. The LDS unit is jammed. Remove any items blocking it then move the robot to a new location and restart. Error 2: Clean and lightly tap the bumper. The bumper is stuck. Tap the bumper repeatedly to dislodge any jammed items. If nothing falls out, move the robot to a new location and restart. Error 3: Move the robot to a new location and restart. A wheel is suspended. Move the robot to a new location and restart it. Error 4: Wipe the cliff sensors, move the robot away from raised edges, and restart. The robot is suspended. Move it to a new location and restart. If the problem persists, clean the cliff sensors. This error may also be caused by a dirty cliff sensor. Try wiping all sensors clean. Error 5: Remove the main brush and clean the brush and bearing. The main brush may be tangled up. Remove and clean it. Error 6: Remove and clean the side brush. The side brush may be tangled up. Remove and clean it. Error 7: Look for anything stuck in the main wheels then move the robot to a new location and restart. The main wheels may be jammed. Remove and clean them. Error 8: Clear away any obstacles around the robot. The robot may be stuck. Clear any obstacles around it. Error 9: Install the dustbin and filter. Reinstall the dustbin and filter and check that they are correctly installed. If the problem persists, try replacing the filter. Error 10: Make sure that the filter is dry or clean the filter. The filter is not completely dry. Dry the filter for at least 24 hours. The filter may also be blocked and require cleaning. If the problem persists, replace the filter. 31 Troubleshooting If an error occurs during the cleanup, the power indicator will flash red quickly, and a voice alert will play. Refer to the table below for resolution options. Error Solution Error 11: High-intensity magnetic field detected. The robot is too close to magnetic tape and cannot start.Move it to a new location and restart. Error 12: Battery level is too low. Recharge before use. Low battery. Recharge before use. Error 13: Charging error. Clean the charging contact area. Use a dry cloth to clean the charging contacts on the robot and on the charging dock. Error 14: Battery error. The battery temperature is either too high or too low. Wait until it returns to normal. Error 16: Robot is tilted. Place it on flat ground and restart. The robot is tilted. Move it to flat ground and restart. Error 17: Side brush module error. Reset the system. The side brush module is experiencing a fault. Reset the system. Error 18: Vacuum fan error. Reset the system. The vacuum fan is experiencing a fault. Reset the system. Error 21: Vertical bumper pressed. Release it and retry. The vertical bumper has been pressed. Relocate the robot and retry. Error 22: Wipe the recharge sensor. The recharge sensor is blocked by dust. Wipe the dust off. Error 23: Clean the charging dock locator beacon. The charging dock is jammed. Clear it and retry. Error 24: Virtual no-go zone or wall detected.Move the robot to a new location and restart. Move the robot away from the virtual no-go zone or barrier and restart. Error 26: Wipe the wall sensor. The wall sensor is dirty. Wipe it clean. Internal error. Reset the system. *
Malfunction due to an internal error. Reset the system.
* Note: A system reset may not resolve all problems. If the problem persists after using the recommendations in the table above, please email our after-sales service team:
US/Non-Europe Support: support@roborock.com Europe Support: support@roborock-eu.com 32 FAQs Unable to charge Slow charging Problem Solution Unable to power on The battery level is low. Put the robot on the charging dock and charge it before use. The battery temperature is too low or too high. Only use the robot within the range of 4-40C (39-104F). If the charging dock is not receiving power, check that both ends of the power cable are properly connected. If contact is poor, clean the contact areas of the charging dock and the robot. Power is restored when the power indicator light turns on. When used at high or low temperatures, the robot will automatically reduce its charging speed to extend battery life. Charging contacts may be dirty. Clean them with a dry cloth. Unable to return to dock There are too many obstacles near the charging dock. Move it to an open area. The robot is too far from the charging dock. Place it closer and retry. Abnormal behavior Restart the robot. Noise during cleaning The main brush, side brush, or main wheels may jammed. Turn off the robot and clean them. If the omnidirectional wheel is jammed, use a screwdriver to remove it for cleaning. Poor cleaning performance and/or leaking dust The Dustbin is full and needs emptying. The Filter is blocked and needs cleaning. The main brush is dirty. Clean it and retry. Unable to connect to WiFi WiFi is disabled. Reset the WiFi and try again. WiFi signal is poor. Make sure that the robot is in an area with good WiFi signal reception. Abnormal WiFi connection. Reset the WiFi, download the latest mobile app and retry. The current device is not supported. You can find supported models inside the app. Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock customer service for help with troubleshooting. 33 FAQs Problem Solution Scheduled cleaning is not working The battery level is too low. Scheduled cleaning can only begin when the battery level is above 20%. Is power always being drawn when the robot is on the charging dock?
The robot will draw power while it is docked to maintain battery performance, but power consumption is extremely low. Does the robot need to be charged for at least 16 hours the first three times it is used?
No. The robot can be used any time after it has been fully charged once. Cleaning does not resume after recharging Make sure that the robot is not in DND mode. DND mode will prevent cleanup. When cleaning a space requiring a top-up charge, if the robot was placed manually on the Charging Dock before it is recharged automatically, it will not be able to continue cleanup. The robot cannot return to the charging dock after spot cleaning or when it has been moved manually. After spot cleaning or a significant position change, the robot will regenerate the map. If the charging dock is too far away, it may not be able to return for recharging and must be placed on the charger manually. The robot has begun to miss certain spots The wall sensor or cliff sensors may be dirty. Clean them with a soft dry cloth. 34 Robot Vacuum Cleaner Manufacturer: Beijing Roborock Technology Co., Ltd. Product Model: roborock S4 Max Address of Manufacturer: Floor 6, Suite 6016, 6017, 6018, Building C, Kangjian Baosheng Plaza, No.8 Heiquan Road, Haidian District, Beijing, P.R.CHINA For more product information, visit our website: www.roborock.com For after-sales support, email our after-sales service team:
US/Non-Europe Support: support@roborock.com Europe Support: support@roborock-eu.com
This product uses the FCC Data API but is not endorsed or certified by the FCC