| submitted | available | document details (if available) | source link |
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| February 27 2019 | February 27 2019 | Adobe Acrobat Pro 11.0.23 |
| various | User Manual | Users Manual | 1.89 MiB | February 27 2019 |
Grandstream Networks, Inc. GRP2612/GRP2612P/GRP2612W GRP2613 & GRP2614 Carrier-Grade IP Phones Administration Guide GRP2613 GRP2614 GRP2612 GRP2612P GRP2612W COPYRIGHT 2019 Grandstream Networks, Inc. http://www.grandstream.com All rights reserved. Information in this document is subject to change without notice. Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without the express written permission of Grandstream Networks, Inc. is not permitted. The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc. in the United States, Europe and other countries. CAUTION Changes or modifications to this product not expressly approved by Grandstream, or operation of this product in any way other than as detailed by this guide, could void your manufacturer warranty. WARNING Please do not use a different power adaptor with devices as it may cause damage to the products and void the manufacturer warranty. GRP26XX Administration Guide P a g e | 2 GNU GPL INFORMATION GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 firmware contains third-party software licensed under the GNU General Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public License (GPL) for the exact terms and conditions of the license. Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/sites/default/files/Resources/grp_gpl_color.tar.gz GRP26XX Administration Guide P a g e | 3 Table of Contents DOCUMENT PURPOSE ................................................................................................. 8 GUI INTERFACE EXAMPLES ........................................................................................ 9 WELCOME ................................................................................................................... 10 PRODUCT OVERVIEW ................................................................................................ 11 Feature Highlights ................................................................................................................................... 11 GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Technical Specifications ................................ 11 GETTING STARTED ..................................................................................................... 16 Equipment Packaging.............................................................................................................................. 16 GRP2600 Phone Setup ........................................................................................................................... 17 Using the Phone Stand ........................................................................................................................ 17 Using the Slots for Wall Mounting ........................................................................................................ 17 Connecting the GRP2600 ....................................................................................................................... 18 Configuration via Keypad ........................................................................................................................ 18 Configuration via Web Browser ............................................................................................................... 26 Saving Configuration Changes ................................................................................................................ 27 Rebooting from Remote Locations .......................................................................................................... 27 CONFIGURATION GUIDE ............................................................................................ 28 Definitions ................................................................................................................................................ 28 Status Page Definitions ........................................................................................................................... 28 Account Page Definitions ........................................................................................................................ 30 Settings Page Definitions ........................................................................................................................ 45 Network Page Definitions ........................................................................................................................ 73 Maintenance Page Definitions ................................................................................................................. 78 Directory Page Definitions ....................................................................................................................... 84 BLF LED PATTERNS ................................................................................................... 88 NAT SETTINGS ............................................................................................................ 90 GRP26XX Administration Guide P a g e | 4 BLUETOOTH (AVAILABLE ON GRP2614 ONLY) ....................................................... 91 PACKET CAPTURE ..................................................................................................... 92 OUTBOUND NOTIFICATION SUPPORT ..................................................................... 93 UPGRADING AND PROVISIONING .......................................................................... 105 Upgrade via Keypad Menu .................................................................................................................... 105 Shortcut of Upgrade and Provision via Keypad Menu .......................................................................... 105 Upgrade via Web GUI ........................................................................................................................... 105 No Local TFTP/FTP/HTTP Servers ....................................................................................................... 106 Configuration File Download ................................................................................................................. 106 No Touch Provisioning ........................................................................................................................... 109 GRP2600 TOOLS ....................................................................................................... 110 RESTORE FACTORY DEFAULT SETTING ................................................................ 111 Restore to factory using hard keys .........................................................................................................111 Restore to factory using LCD menu ...................................................................................................... 112 EXPERIENCING GRP2600 ........................................................................................ 113 GRP26XX Administration Guide P a g e | 5 Table of Tables Table 1: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Features in a Glance ........................... 11 Table 2: GRP2612/GRP2612P/GRP2612W Technical Specifications ........................................................ 12 Table 3: GRP2613 Technical Specifications ............................................................................................... 13 Table 4: GRP2614 Technical Specifications ............................................................................................... 14 Table 5: Equipment Packaging ................................................................................................................... 16 Table 6: Configuration Menu ....................................................................................................................... 19 Table 7: Status Page Definitions ................................................................................................................. 28 Table 8: Account Page Definitions .............................................................................................................. 30 Table 9: Settings Page Definitions .............................................................................................................. 45 Table 10: Network Page Definitions ............................................................................................................ 73 Table 11 : Maintenance Page Definitions .................................................................................................... 78 Table 12: BLF LED Patterns........................................................................................................................ 88 Table 13: Action URL - Supported Events ................................................................................................... 93 Table 14: Action URL - Supported Dynamic Variables ................................................................................ 94 Table 15: Action URL Parameters P-values ................................................................................................ 95 Table 16: Action URL Add Destination Settings ....................................................................................... 97 Table 17: Action URL - Destination P-values .............................................................................................. 97 Table 18: Action URL Notification Options ............................................................................................... 98 Table 19: Action URL Notification Events and Dynamic Attributes .......................................................... 99 Table 20: Action URL Notification P-values ............................................................................................... 103 GRP26XX Administration Guide P a g e | 6 Table of Figures Figure 1: GRP2600 Package Content ........................................................................................................ 16 Figure 2: Phone Stand and Mounting Slots on the GRP2600. .................................................................. 17 Figure 3: Tab on the Handset Cradle .......................................................................................................... 17 Figure 4: GRP2600 Back / Side View ......................................................................................................... 18 Figure 5: Packet Capture in Idle ................................................................................................................. 92 Figure 6: Packet Capture when running ..................................................................................................... 92 Figure 7: Action URL Settings Page ............................................................................................................ 94 Figure 8: Action URL Packet ....................................................................................................................... 95 Figure 9: Action URL - Add Destination....................................................................................................... 96 Figure 10: Action URL - Add Notification ..................................................................................................... 98 Figure 11: Config File Download ............................................................................................................... 107 Figure 12: Certificates Files Download ..................................................................................................... 108 Figure 13: GRP2600 tools......................................................................................................................... 110 Figure 14 : Confirmation for Factory Reset ................................................................................................111 Figure 15 : GRP2600 LCD - Confirm Factory Reset ................................................................................ 112 GRP26XX Administration Guide P a g e | 7 DOCUMENT PURPOSE This document describes how to configure GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 features via phones LCD menu and Web GUI menu. The intended audiences of this document are phone administrators. To learn the basic functions of GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614, please visit http://www.grandstream.com/support to download the latest GRP2612 / GRP2612P / GRP2612W /
GRP2613 / GRP2614 User Guide. This guide covers the following topics:
Product Overview Configuration Guide Upgrading and Provisioning Restore Factory Default Settings Experiencing GRP2600 GRP26XX Administration Guide P a g e | 8 GUI INTERFACE EXAMPLES http://www.grandstream.com/sites/default/files/Resources/GRP2600_web_gui.zip 1. Screenshot of Login Page 2. Screenshots of Status Pages 3. Screenshots of Accounts Pages 4. Screenshots of Settings Pages 5. Screenshots of Network Pages 6. Screenshots of Maintenance Pages 7. Screenshots of Phonebook Pages GRP26XX Administration Guide P a g e | 9 WELCOME Thank you for purchasing Grandstream GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Carrier-
Grade IP Phones. GRP2612/GRP2612P/GRP2612W is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.4 (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 100M network ports, integrated PoE (GRP2612P & GRP2612W only), integrated dual-band WiFi
(GRP2612W only), 3-way conference, and Electronic Hook Switch (EHS). GRP2613 is featuring 6 dual-color line keys (can be digitally programmed as up to 24 provisionable BLF/fast-dial keys), 2.8 (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 1000M network ports, integrated PoE, 3-way conference, and Electronic Hook Switch (EHS). GRP2614 is featuring 4 dual-color line keys (can be digitally programmed as up to 16 provisionable BLF/fast-dial keys), 2.8 (320x240) TFT color LCD, 4 programmable context-sensitive soft keys, 2.4
(320x240) additional screen dedicated to up to 24 multi-purpose keys, 1000M network ports, integrated PoE, Wi-Fi and Bluetooth support, 3-way conference and Electronic Hook Switch (EHS). The GRP2600 series deliver superior HD audio quality, rich and leading-edge telephony features, protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. GRP2600 series is the perfect choice for enterprise users looking for a high quality, feature rich multi-line executive IP phone with advanced functionalities and performance. GRP26XX Administration Guide P a g e | 10 PRODUCT OVERVIEW Feature Highlights The following table contains the major features of the GRP2600 phones:
Table 1: GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Features in a Glance GRP2612 GRP2612P GRP2612W 4 dual-color line keys that can be digitally programmed as up to 16 provisionable BLF/fast-dial keys. 2.4 inch (320x240) TFT color LCD 4 programmable Softkeys 3-way conference Wi-Fi support (GRP2612W only) 6 dual-color line keys that can be digitally programmed as up to 24 provisionable GRP2613 BLF/fast-dial keys. 2.8 inch (320x240) TFT color LCD 4 programmable Softkeys 3-way conference 4 dual-color line keys that can be digitally programmed as up to 16 provisionable BLF/fast-dial keys. GRP2614 2.8 inch (320x240) TFT color LCD 5 programmable Softkeys Bluetooth V2.1 3-way conference Wi-Fi support GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 Technical Specifications The following table resumes all the technical specifications including the protocols / standards supported, voice codecs, telephony features, languages and upgrade/provisioning settings for the GRP2600 series. GRP26XX Administration Guide P a g e | 11 Table 2: GRP2612/GRP2612P/GRP2612W Technical Specifications Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP, SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Network Interfaces STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Dual switched auto-sensing 10/100 Mbps Ethernet ports, with integrated PoE
(only GRP2612P/GRP2612W) Graphic Display 2.4 inch (320x240) TFT color LCD Feature Keys 4 line keys with up to 4 SIP accounts, 4 programmable contexts sensitive Softkeys, 5 navigation/menu keys, 9 dedicated function keys for: MESSAGE (with LED indicator), TRANSFER, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME-
Voice Codec Support for G.729A/B, G723.1, G.711/a-law, G.726, G.722 (wide-band), ILBC, OPUS and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO) Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics headsets) Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call-
appearance (SCA), bridged-line-appearance (BLA), downloadable phonebook Telephony Features
(XML, LDAP, up to 500 items), call waiting, call log (up to 500 records), customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones and music on hold, server Sample Applications Weather redundancy and fail-over HD audio Yes, both on handset and full-duplex handsfree speakerphone Base Stand Yes, allow 2 angle positions Wall Mountable Yes QoS Layer 2 (808.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS Security authentication, AES based secure configuration file, SRTP, TLS, 802.1x media User and administrator level passwords, MD5 and MD5-sess based access control Multi-language Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia, English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Spanish, Turkish Upgrade/Provisioning Firmware upgrade via TFTP/FTP/FTPSHTTP/HTTPS, mass provisioning using TR-069 or encrypted XML configuration file Power & Green Universal power adapter included: Input:100-240 VAC; Output: +5VDC, 0.5A;
Energy Efficiency Integrated Power-over-Ethernet (802.3af) Temperature and Humidity Package Content 32-104 / 040, 10-90% (non- condensing) GRP2612/GRP2612P/GRP2612W phone, handset with cord, base stand, universal power supply (except GRP2612P), network cable, Quick Installation GRP26XX Administration Guide P a g e | 12 Guide FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024, EN60950-1, AS/NZS CISPR22 Class B Compliance Table 3: GRP2613 Technical Specifications Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS NTP, SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Network Interfaces STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated PoE Graphic Display 2.8 inch (320x240) TFT color LCD Feature Keys function keys for: MESSAGE (with LED indicator), TRANSFER, HOLD, 4 line keys with up to 4 SIP accounts, 5 navigation/menu keys, 9 dedicated HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME-
Voice Codec Support for G.723.1, G.729A/B, G.711/a-law, G.726, G.722 (wide-band), OPUS, iLBC and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO) Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics headsets). Telephony Features Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call-
appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook
(XML, LDAP, up to 500 items), call waiting, call log (up to 500 records), customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot desking, personalized music ringtones and music on hold, server Sample Applications Weather redundancy and fail-over HD audio Yes, both on handset and full-duplex handsfree speakerphone Base Stand Yes, allow 2 angle positions Wall Mountable Yes QoS Layer 2 (808.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS Security authentication, AES based secure configuration file, SRTP, TLS, 802.1x media User and administrator level passwords, MD5 and MD5-sess based access control Multi-language Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia, English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Upgrade/Provisioning Power & Green Energy Efficiency Spanish, Turkish Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using TR-069 or encrypted XML configuration file Universal power adapter included: Input:100-240 VAC; Output: +5VDC, 0.5A;
Integrated Power-over-Ethernet (802.3af) Max power consumption 6W. GRP26XX Administration Guide P a g e | 13 Temperature and Humidity Package Content Compliance 32-104 / 040, 10-90% (non- condensing) GRP2613 phone, handset with cord, base stand, universal power supply, network cable, Quick Installation Guide FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024, EN60950-1, AS/NZS CISPR22 Class B Table 4: GRP2614 Technical Specifications Protocols/Standards DNS (A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, FTP/FTPS, NTP, SIP RFC3261, TCP/IP/UDP, RTP/RTCP/RTCP-XR, HTTP/HTTPS, ARP, ICMP, Network Interfaces STUN, SIMPLE, LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6 Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports with integrated PoE Graphic Display 2.8 inch (320x240) TFT color LCD 2.4 inch MPK color LCD Bluetooth Yes, Bluetooth 5 Wi-Fi Yes, dual-band 6 line keys with up to 6 SIP accounts, 24 speed-dial/BLF extension keys with dual-color LED, 5 programmable contexts sensitive Softkeys, 5 navigation/menu Feature Keys keys, 11 dedicated function keys for: MESSAGE (with LED indicator), PHONEBOOK, TRANSFER, CONFERENCE, HOLD, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOLUME+, VOLUME-
Voice Codec Support for G.729A/B, G.711/a-law, G.726, G.722 (wide-band), iLBC(pending) and in-band and out-of-band DTMF (in audio, RFC2833, SIP INFO) Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics headsets). Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call-
appearance (SCA)/bridged-line-appearance (BLA), downloadable phonebook Telephony Features
(XML, LDAP, up to 2000 items), call waiting, call log (up to 2000 records), customization of screen, off-hook auto dial, auto answer, click-to-dial, flexible dial plan, Hot Desking, personalized music ringtones and music on hold, server Sample Applications Weather redundancy and fail-over HD audio Yes, both on handset and full-duplex handsfree speakerphone Base Stand Yes, allow 2 angle positions Wall Mountable Yes QoS Layer 2 (808.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS Security User and administrator level passwords, MD5 & MD5-sess based authentication, AES based secure configuration file, SRTP, TLS, 802.1x media access control GRP26XX Administration Guide P a g e | 14 Multi-language Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenia, English, Arabic, Chinese, Croatian, Czech, Dutch, German, French, Hebrew, Spanish, Turkish Upgrade/Provisioning Firmware upgrade via TFTP/FTP/FTPS/HTTP/HTTPS, mass provisioning using TR-069 or encrypted XML configuration file Power & Green Energy Efficiency Temperature and Humidity Package Content Compliance Universal power adapter included: Input:100-240V; Output: +12V, 0.5A;
Integrated Power-over-Ethernet (802.3af) Max power consumption: 6W 32-104 / 040, 10-90% (non- condensing) GRP2614 phone, handset with cord, base stand, universal power supply, network cable, Quick Installation Guide FCC Part15 Class B, EN55022 ClassB, EN61000-3-2, EN61000-3-3, EN55024, EN60950-1, AS/NZS CISPR22 Class B GRP26XX Administration Guide P a g e | 15 GETTING STARTED This chapter provides basic installation instructions including the list of the packaging contents and also information for obtaining the best performance with the GRP2600 phone. Equipment Packaging Table 5: Equipment Packaging GRP2600 1 x GRP2600 Main Case. 1 x Handset. 1 x Phone Stand. 1 x Ethernet Cable. 1 x Power Adapter. 1 x Phone cord. 1 x Quick Installation Guide. 1 x GPL License. Figure 1: GRP2600 Package Content Note: Check the package before installation. If you find anything missing, contact your system administrator. GRP26XX Administration Guide P a g e | 16 GRP2600 Phone Setup The GRP2600 phones can be installed on the desktop using the phone stand or attached on the wall using the slots for wall mounting. Slot for the wall mount spacers and phone stand Figure 2: Phone Stand and Mounting Slots on the GRP2600. Using the Phone Stand For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is a slot for the phone stand. (Upper half, bottom part). Using the Slots for Wall Mounting 1. Attach the wall mount spacers to the slot for wall mount spacers on the back of the phone. 2. Attach the phone to the wall via the wall mount hole. 3. Pull out the tab from the handset cradle (See figure below). 4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the wall (See figure below). Figure 3: Tab on the Handset Cradle GRP26XX Administration Guide P a g e | 17 Connecting the GRP2600 To setup the GRP2600, follow the steps below:
1. Connect the handset and main phone case with the phone cord. 2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the Ethernet cable. 3. Connect the PSU output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If PoE switch is used in step 2, this step could be skipped. 4. The LCD will display provisioning or firmware upgrade information. Before continuing, please wait for the date/time display to show up. 5. Using the phone embedded web server or keypad configuration menu, you can further configure the phone using either a static IP or DHCP. Figure 4: GRP2600 Back / Side View Configuration via Keypad To configure the LCD menu using phones keypad, follow the instructions below:
Enter MENU options. When the phone is in idle, press the round MENU button to enter the configuration menu. Navigate in the menu options. Press the arrow keys up/down/left/right to navigate in the menu options. Enter/Confirm selection. Press the round MENU button or Select Softkey to enter the selected option. Exit. Press Exit Softkey to exit to the previous menu. Return to Home page. In the Main menu, press Home Softkey to return home screen. In sub menu, press and hold Exit Softkey until Exit Softkey changes to Home Softkey, then release the Softkey. The phone automatically exits MENU mode with an incoming call, when the phone is off hook or the MENU mode if left idle for more than 60 seconds. GRP26XX Administration Guide P a g e | 18 When the phone is in idle, pressing the UP-navigation key can see phones IP address, IP setting, MAC address and software address. The MENU options are listed in the following table. Table 6: Configuration Menu Call History Displays Local call logs:
All Calls/Answered Calls/Dialed Calls/Missed Calls/Transferred Calls Displays account status, network status, software version number and Hardware Account status. Network status. Press to enter the sub menu for MAC address, IP setting information
(DHCP/Static IP/PPPoE), Ipv4 address, Ipv6 address, Subnet Mask, Gateway Status and DNS server. System Information Press to enter the sub menu for Hardware version, P/N number. Boot, Core, Base, Prog version and IP Geographic Information. Provider Status Shows the providers status based on the Special Feature set on each account. It provides also functions related to that specific provider. Contacts sub menu includes the following options:
Local Phonebook Local Group LDAP Directory Contacts Contacts sub menu is for Local Phonebook, Local Group, LDAP Directory and Broadsoft Phonebooks. User could configure phonebooks/groups/LDAP options here, download phonebook XML to the phone and search phonebook/LDAP directory. Message sub menu include the following options:
Messages Instant Message Displays received instant messages;
Voice Mails Displays voicemail message information in the format below: new messages/all messages (urgent messages/all urgent messages). Preference Do Not Disturb Preference sub menu includes the following options:
GRP26XX Administration Guide P a g e | 19 Enables/disables Do Not Disturb on the phone. Keypad Lock Turns on/off keypad lock feature and configures keypad lock password. The default keypad lock password is null. If user enabled Star Key lock without configuring password, user can unlock keypad by holding * key 4 seconds and pressing OK button. Sounds o Ring Tone Configures different ring tones for incoming call. o Ring Volume Adjusts ring volume by pressing left/right arrow key. Appearance o Active LCD Brightness Adjusts active LCD brightness by pressing left/right arrow key o Idle LCD Brightness Adjusts idle LCD brightness by pressing left/right arrow key o Active LCD Timeout Adjusts the minute of active backlight timeout. o Screensaver Enables/Disables Screensaver o Screensaver Timeout Configures the minutes of idle before the screensaver activates. Valid range is 3 to 6. MPK LCD Settings (Available on GRP2614 only) o MPK LCD Display Order Choose MPK LCD Display Order whether to be Sequential or Alternating o Display Contact on MPK LCD Enable / Disable Display Contact on MPK Order Language and Input o Display Language Selects the language to be displayed on the phones LCD. Users could select Automatic for local language based on IP location if available. By default, it is Auto. o Default Input Selection Selects the Input mode from Multi-Tap and Shiftable. By default, it is GRP26XX Administration Guide P a g e | 20 Multi-Tap. Multi-Tap: User may tap the same key multiple times to switch to the desired character. Shiftable: After pressing the number button, user will see the IDs of the characters that matching to the button. User can select the desired character by entering the corresponding ID on keypad. Date Time o Allow DHCP Option 42 to override NTP server o Allow DHCP Option 2 to override Time Zone setting o Time Settings It is used to configure date and time on the phone. Weather Update o Enable Weather Update Choose MPK LCD Display Order whether to be Sequential or Alternating o Update Interval Specifies weather update interval (in minutes). Default value is 15 minutes. o Degree Unit Specifies the degree unit for the weather information to display on the phone. User could choose Fahrenheit, Celsius, or Auto to display the degree unit. The default setting is Auto. o City Code Configures weather city code for the phone to look up the weather information. The default setting is Automatic and the weather information will be obtained based on the IP location of the phone if available. Otherwise, select the self-defined city code to manually chose the wanted city. Search Mode Specifies the phonebook search mode to QuickMatch or ExactMatch. By default, it is QuickMatch. Phone sub menu includes the following options:
SIP Phone Configures SIP Proxy, Outbound Proxy, SIP User ID, SIP Auth ID, SIP Password, SIP Transport and Audio information to register SIP account on the phone. Call Features Configures call forward features for Forward All, Forward Busy, Forward No GRP26XX Administration Guide P a g e | 21 Answer and No Answer Timeout. System sub menu includes the following options:
Network o Internet Protocol Selects Prefer IPv4 / Prefer Ipv6 / IPv4 only or IPv6 only. The default setting is Prefer IPv4. o IP Setting Selects IP mode (DHCP/Static IP/PPPoE); Configures PPPoE account ID and password; Configures static IP address, Netmask, Gateway, DNS Server 1 and DNS Server 2. o Wi-Fi Settings (GRP2612W & GRP2614 only) Enables/disables Wi-Fi, scan available Wi-Fi networks. o 802.1X Enables/Disables 802.1X mode; Configures 802.1x identity and MD5 password. o Layer 2 QoS Configures 802.1Q/VLAN Tag and priority value. Select Reset VLAN Config to reset VLAN configuration. System Bluetooth Settings (GRP2614 only) o Bluetooth Status Displays the status of Bluetooth o Bluetooth MAC Displays the GRP phones MAC address o Power Turns on/off the Bluetooth feature. o Handsfree Mode Enables/Disables Handsfree mode o Bluetooth Name Specifies GRP phone name when discovered by other Bluetooth devices. o Start Scan Starts to scan other Bluetooth devices around the phone. If found, user could press Pair Softkey, and enter Pin code to pair to other Bluetooth devices. GRP26XX Administration Guide P a g e | 22 Web Access o Web Access Mode o HTTP web port o HTTPs web port Upgrade o Firmware Server Configures firmware server for upgrading the phone. o Config Server Configures config server for provisioning the phone. o Upgrade Via Specifies upgrade/provisioning via TFTP/FTP/FTPS/HTTP/HTTPS. o Start Provision Starts Provision immediately. Language Download o Auto Language Download o Language Download Factory Functions o Diagnostic Mode All LEDs will light up. All keys name will display in red on LCD screen before diagnosing. Press any key on the keypad to diagnose the keys function. When done, the keys name will display in blue on LCD. Lift and put back the handset to exit diagnostic mode. o Audio Loopback Speak to the phone using speaker/handset/headset. If you can hear your voice, your audio is working fine. Press Exit Softkey to exit audio loopback mode. o LCD on/off Selects this option to turn off LCD. Press any button to turn on LCD. o LCD Diagnostic Enters this option and press Left/Right Navigation key to do LCD Diagnostic. Press Exit Softkey to quit. GRP26XX Administration Guide P a g e | 23 o Certificate Verification This is used to validate certificate chain for the servers certificate. UCM Detect Detect/connect UCM server to process auto-provision. Manually input the IP and port of the UCM server phone wants to bind with; Or select from the available UCM server in network. Authentication o Admin Password This is used to change the admin password for Web UI access. o End User Password This is used to change end user password for Web UI access. o Settings Turns on/off Test Password Strength feature. This will allow only passwords with some constraints to ensure better security. Operations o Factory Reset It is used to restore the phone to factory default settings. o Ping and Traceroute It is used to show the route taken by packets across to an URL. Reboot Reboots the phone. GRP26XX Administration Guide P a g e | 24 The following picture shows the keypad MENU configuration flow:
MENU Call History Status Contacts Messages Preference Phone System Reboot Local Call Logs Account Status Network Status System information Provider Status Local Phonebook Local Group LDAP Directory Instant Messages Voice Mails Do Not Disturb Keypad Lock Sounds Appearance Language and Input Date Time Search Mode SIP Call Features Network Bluetooth (GRP2614 only) Web Access Upgrade Language Download Factory Functions UCM Detect Authentication Factory Reset Enable/Disable Password Ring Tone Ring Volume Active LCD Brightness Idle LCD Brightness Active LCD Timeout Screensaver Screensaver Timeout Display Language Default Input Selection Internet Protocol IP Settings Preferred DNS Server DNS Server 1 DNS Servers 2 Wi-Fi Settings
(GRP2612W & GRP2614 only) 802.1X Layer 2 QoS Bluetooth status Bluetooth MAC Power Handsfree Mode Bluetooth Name Start Scan Web Access Mode HTTP web port HTTPS web port Firmware Server Config Server Upgrade via Start Provision Diagnostic Mode Audio Loopback LCD on/off LCD Diagnostic Certificate Verification GRP26XX Administration Guide P a g e | 25 Configuration via Web Browser The GRP2612/GRP2612P/GRP2612W, GRP2613, GRP2614 embedded Web server responds to HTTP/HTTPS GET/POST requests. Embedded HTML pages allow a user to configure the IP phone through a Web browser such as Google Chrome, Mozilla Firefox and Microsofts IE. To access the Web GUI:
1. Connect the computer to the same network as the phone. 2. Make sure the phone is turned on and shows its IP address. You may check the IP address by pressing Up arrow button when phone is at idle state. 3. Open a Web browser on your computer. 4. Enter the phones IP address in the address bar of the browser. 5. Enter the administrators login and password to access the Web Configuration Menu. Notes:
The computer must be connected to the same sub-network as the phone. This can be easily done by connecting the computer to the same hub or switch as the phone connected to. In absence of a hub/switch (or free ports on the hub/switch), please connect the computer directly to the PC port on the back of the phone;
If the phone is properly connected to a working Internet connection, the IP address of the phone will display in MENUStatusNetwork Status. This address has the format: xxx.xxx.xxx.xxx, where xxx stands for a number from 0-255. Users will need this number to access the Web GUI. For example, if the phone has IP address 192.168.40.154, please enter http://192.168.40.154 in the address bar of the browser;
There are two default passwords for the login page:
User Level User Password Web Pages Allowed End User Level user 123 Only Status and Basic Settings Administrator Level admin on the sticker at the back of Browse all pages Random password available the unit. When changing any settings, always SUBMIT them by pressing the Save or Save and Apply button on the bottom of the page. If the change is saved only but not applied, after making all the changes, click on the APPLY button on top of the page to submit. After submitting the changes in all the Web GUI pages, reboot the phone to have the changes take effect if necessary (All the options under Accounts page and Phonebook page do not require reboot. Most of the options under Settings page do not require reboot). GRP26XX Administration Guide P a g e | 26 Saving Configuration Changes After users makes changes to the configuration, press the "Save" button will save but not apply the changes until the "Apply" button on the top of web GUI page is clicked. Or, users could directly press "Save and Apply" button. We recommend rebooting or powering cycle the phone after applying all the changes. Rebooting from Remote Locations Press the "Reboot" button on the top right corner of the web GUI page to reboot the phone remotely. The web browser will then display a reboot message. Wait for about 1 minute to log in again. GRP26XX Administration Guide P a g e | 27 CONFIGURATION GUIDE Definitions This section describes the options in the phones Web GUI. As mentioned, you can log in as an administrator or an end user. Status: Displays the Account status, Network status, and System Info of the phone. Account: To configure the SIP account. Settings: To configure call features, ring tone, audio control, LCD display, date and time, Web services, XML applications, programmable keys etc. Network: To configure network settings. Maintenance: To configure web access, upgrading and provisioning, syslog, language settings, TR-
069, security etc. Directory: To manage Phonebook and LDAP. Status Page Definitions Table 7: Status Page Definitions Status Account Status Account index. Account For GRP2612/GRP2612P/GRP2612W: up to 4 SIP accounts For GRP2613: up to 6 SIP accounts For GRP2614: up to 4 SIP accounts SIP User ID Displays the configured SIP User ID for the account. SIP Server SIP Registration Displays the configured SIP Server address, URL or IP address, and port of the SIP server. Displays SIP registration status for the SIP account, it will display Yes/No with Green/Red background. Status Network Status MAC Address for provisioning and can be found on the label coming with original box and Global unique ID of device, in HEX format. The MAC address will be used on the label located on the back of the device. IP Setting The configured address type: DHCP, Static IP or PPPoE. Ipv4 Address The IPv4 address obtained on the phone. Ipv6 Address The IPv6 address obtained on the phone. GRP26XX Administration Guide P a g e | 28 OpenVPN IP The OpenVPN IP obtained on the phone. Subnet Mask The subnet mask obtained on the phone. Gateway The gateway address obtained on the phone. DNS Server 1 The DNS server address 1 obtained on the phone. DNS Server 2 The DNS server address 2 obtained on the phone. PPPoE Link Up PPPoE connection status. NAT Type The type of NAT connection used by the phone. NAT Traversal Display the status of NAT connection for each account on the phone. Status System Info Product Model Product model of the phone. Part Number Product part number. Boot: boot version number;
Core: core version number;
Base: base version number;
Software Version Prog: program version number. This is the main firmware release number, which is always used for identifying the software system of the phone;
Locale: locale version number;
Recovery: recovery version number. City: displaying phone location;
Language: displaying language;
Time Zone: displaying time zone;
IP Geographic Information System Up Time System up time since the last reboot. System Time Current system time on the phone system. Service Status GUI and Phone service status. System Information Download system information User Space Shows the percentage of the user space used and the status of the Database Core Dump Shows the status of the core dump and the core dump files generated if any. It also gives the ability to generate GUI/Phone core dump files manually. GRP26XX Administration Guide P a g e | 29 Status Programmable Keys Status Virtual Multi-Purpose Keys VPKs Status Mode Account Description Value Status Programmable Keys Status Multi-Purpose Keys MPKs Status Mode Account Description Value Status Programmable Keys Status Softkeys Softkeys Mode Account Description Value Account Page Definitions Account x General Settings Table 8: Account Page Definitions Account Active This field indicates whether the account is active. The default setting is Yes. Account Name The name associated with each account to be displayed on the LCD. SIP Server The URL or IP address, and port of the SIP server. This is provided by your VoIP service provider (ITSP). The URL or IP address, and port of the SIP server. When configured, phone Secondary SIP Server will register to both Primary and Secondary SIP Server. If Primary SIP Server is not reachable then the phone will use Secondary SIP Server for phone services (including making/receiving calls). IP address or Domain name of the Primary Outbound Proxy, Media Gateway, or Session Border Controller. Its used by the phone for Firewall or Outbound Proxy NAT penetration in different network environments. If a symmetric NAT is detected, STUN will not work and ONLY an Outbound Proxy can provide a solution. Backup Outbound IP address or Domain name of the Secondary Outbound Proxy which will be Proxy used when the primary proxy cannot be connected. BLF Server Optional server used for SUBSCRIBE requests to indicate other extensions status on the SIP server. GRP26XX Administration Guide P a g e | 30 SIP User ID Authenticate ID Authenticate Password Name User account information provided by your VoIP service provider (ITSP). Its usually in the form of digits like phone number or actually a phone number. SIP service subscribers Authenticate ID used for authentication. It can be identical to or different from the SIP User ID. The account password required for the phone to authenticate with the ITSP
(SIP) server before the account can be registered. After it is saved, this will appear as hidden for security purpose. The SIP server subscribers name (optional) that will be used for Caller ID display. This parameter allows you to access voice messages by pressing the Voice Mail User ID MESSAGE button on the phone. This ID is usually the VM portal access Picture number. For example, in UCM6xxx IPPBX, *97 could be used. Specifies accounts picture that will be sent to the caller/callee when making calls. This option allows you to configure how your SIP account label will be displayed on the phones screen. Account Display If set to User Name, LCD account label will display the Account Name configured for this SIP account. If set to User ID, it will then display the SIP User ID configured for this SIP account. Account x Dial Plan Name Rule Type Enter the name for the configured rules. Enter the rule settings (number pattern, prefix to add etc). Choose the type of the rule (pattern, block, dial now, prefix & second tone). Account x Network Settings This parameter controls how the Search Appliance looks up IP addresses for hostnames. There are four modes: A Record, SRV, NATPTR/SRV, Use Configured IP. The default setting is A Record. If the user wishes to locate the server by DNS SRV, the user may select SRV or NATPTR/SRV. DNS Mode If Use Configured IP is selected, please fill in the three fields below:
Primary IP:
Backup IP 1;
Backup IP 2. If SIP server is configured as domain name, phone will not send DNS query, but use Primary IP or Backup IP x to send SIP message if at least one of them are not empty. GRP26XX Administration Guide P a g e | 31 Phone will try to use Primary IP first. After 3 tries without any response, it will switch to Backup IP x, and then it will switch back to Primary IP after 3 re-tries. If SIP server is already an IP address, phone will use it directly even User Configured IP is selected. The option will decide which IP is going to be used in sending SIP packets after IPs for SIP server host are resolved with DNS SRV. Default If the option is set with default, it will again try to send register messages to one IP at a time, and the process repeats. Saved one until DNS TTL DNS SRV Fail-over If the option is set with Saved one until DNS TTL, it will send register Mode messages to the previously registered IP first. If no response, it will try to send one at a time for each IP. This behavior lasts if DNS TTL (time-to-live) Primary IP Backup IP1 Backup IP2 NAT Traversal is up. Saved one until no responses If the option is set with Saved one until no responses, it will send register messages to the previously registered IP first, but this behavior will persist until the registered server does not respond. Configures the primary IP address where the phone sends DNS query to when Use Configured IP is selected for DNS mode. Configures the backup IP1 address where the phone sends DNS query to when Use Configured IP is selected for DNS mode. Configures the backup IP2 address where the phone sends DNS query to when Use Configured IP is selected for DNS mode. This parameter configures whether the NAT traversal mechanism is activated. Users could select the mechanism from No, STUN, Keep-alive, UPnP, Auto or VPN. The default setting is No. If set to STUN and STUN server is configured, the phone will route according to the STUN server. If NAT type is Full Cone, Restricted Cone or Port-Restricted Cone, the phone will try to use public IP addresses and port number in all the SIP&SDP messages. The phone will send empty SDP packet to the SIP server periodically to keep the NAT port open if it is configured to be Keep-alive. Configure this to be No if an outbound proxy is used. STUN cannot be used if the detected NAT is symmetric NAT. Set this to VPN if OpenVPN is used. GRP26XX Administration Guide P a g e | 32 Proxy-Require NAT/Firewall. Do not configure this parameter unless this feature is A SIP Extension to notify the SIP server that the phone is behind a supported on the SIP server. Use SBC SBC associated with 3CX, they should enable this feature to have better Indicate whether or not a SBC server is used, if users want to work under Account x SIP Settings Basic Settings communication with the server. If the phone has an assigned PSTN telephone number, this field should be set to User=Phone. TEL URI TO header in the SIP request to indicate the E.164 number. Then a User=Phone parameter will be attached to the Request-Line and If set to Enable, Tel: will be used instead of SIP: in the SIP request. The default setting is Disable. SIP Registration Selects whether the phone will send SIP Register messages to the proxy/server. The default setting is Yes. Unregister On Reboot Allows the SIP users registration information to be cleared when the phone reboots. The SIP REGISTER message will contain Expires: 0 to unbind the connection. Three options are available: The default setting is No. If set to All, the SIP users registration information will be cleared when the phone reboots. The SIP Contact header will contain * to notify the server to unbind the connection. If set to Instance, the SIP user will be unregistered on current phone only. If set to No, the phone will not unregister the SIP account when rebooting. Register Expiration registration with the specified registrar. The default value is 60 minutes. Specifies the frequency (in minutes) in which the phone refreshes its The maximum value is 64800 minutes (about 45 days). Specifies the frequency (in minutes) in which the phone refreshes its Subscribe Expiration subscription with the specified registrar. The maximum value is 64800 (about 45 days). The default value is 60 minutes. Reregister Before Specifies the time frequency (in seconds) that the phone sends re-
Expiration registration request before the Register Expiration. The default value is 0. Enable OPTIONS Keep Alive OPTIONS Keep Alive Interval Enable OPTIONS Keep Alive to check SIP Server. Time interval for OPTIONS Keep Alive feature in Second. GRP26XX Administration Guide P a g e | 33 OPTIONS Keep Alive Number of max lost packets for OPTIONS Keep Alive feature before the Max Lost phone re-registration. Local SIP Port 5060 for Account 1, 5062 for Account 2, 5064 for Account 3, 5066 for Account Defines the local SIP port used to listen and transmit. The default value is 4, 5068 for Account 5, 5070 for Account 6. The valid range is from 1 to 65535. SIP Registration Failure Specifies the interval to retry registration if the process is failed. The valid Retry Wait Time range is 1 to 3600. The default value is 20 seconds. SIP T1 Timeout SIP T1 Timeout is an estimate of the round trip time of transactions between a client and server. If no response is received the timeout is increased, and request re-transmit retries would continue until a maximum amount of time define by T2. The default setting is 0.5 seconds. SIP T2 Timeout is the maximum retransmit time of any SIP request SIP T2 Timeout messages (excluding the INVITE message). The re-transmitting and doubling of T1 continues until it reaches the T2 value. Default is 4 seconds. SIP Transport Determines the network protocol used for the SIP transport. Users can choose from TCP, UDP and TLS. The default setting is UDP. Based on option SIP Transport and this option SIP Listening Mode, GRP will decide which transport protocol it should listening to from the incoming request. The default setting is Transport Only. SIP Listening Mode Transport Only Dual Dual (Secured) Dual (BLF Enforced) SIP URI Scheme when Specifies if sip or sips will be used when TLS/TCP is selected for SIP using TLS Transport. The default setting is sips. This option is used to control the port information in the Via header and Use Actual Ephemeral Contact header. If set to No, these port numbers will use the permanent Port in Contact with listening port on the phone. Otherwise, they will use the ephemeral port for TCP/TLS the connection. The default setting is No. Outbound Proxy Mode The Outbound proxy mode is placed in the route header when sending SIP messages, or they can be always sent to outbound proxy. Support SIP Instance ID Defines whether SIP Instance ID is supported or not. Default setting is Yes. SUBSCRIBE for MWI sent periodically. The phone supports synchronized and non-synchronized When set to Yes, a SUBSCRIBE for Message Waiting Indication will be MWI. The default setting is No. SUBSCRIBE for When set to Yes, a SUBSCRIBE for Registration will be sent out Registration periodically. The default setting is No. GRP26XX Administration Guide P a g e | 34 The use of the PRACK (Provisional Acknowledgment) method enables reliability to SIP provisional responses (1xx series). This is very important to Enable 100rel support PSTN internetworking. To invoke a reliable provisional response, the Callee ID Display Caller ID Display 100rel tag is appended to the value of the required header of the initial signaling messages. The default setting is No. When set to Auto, the phone will update the callee ID in the order of P-
Asserted Identity Header, Remote-Party-ID Header and To Header in the 180 Ringing. If Disabled, callee ID will be displayed as Unavailable. When set to To Header, caller ID will not be updated and displayed as To Header. When set to Auto, the phone will look for the caller ID in the order of P-
Asserted Identity Header, Remote-Party-ID Header and From Header in the incoming SIP INVITE. When set to Disabled, all incoming calls are displayed with Unavailable. When set to From Header, the phone will display the caller ID based on the From Header in the incoming SIP INVITE. The default setting is Auto. Add Auth Header on To define whether authorization Header will be added on initial REGISTER Initial REGISTER from the first REGISTER. The default setting is No. Allow SIP Reset receives the NOTIFY with Event: reset, the phone should perform a factory This is used to perform a factory reset through SIP NOTIFY. When the phone reset after the authentication. The default setting is No. Ignore Alert-Info This option is used to configure default ringtone. If set to Yes, configured header default ringtone will be played. The default setting is No. Account x SIP Settings Custom SIP Headers Controls whether the Privacy header will present in the SIP INVITE message or not, whether the header contains the caller info. When set to Default, the Use Privacy Header Privacy Header will show in INVITE only when Huawei IMS special feature is on. If set to Yes, the Privacy Header will always show in INVITE. If set to No, the Privacy Header will not show in INVITE. Default setting is Default. Controls whether the P-Preferred-Identity Header will present in the SIP INVITE message. The default setting is default: The P-Preferred-Identity Header will show in INVITE unless Huawei IMS special feature is on. If set to Yes, the P-Preferred-Identity Header will always show in INVITE. If set to No, the P-Preferred-Identity Header will not show in INVITE. Use P-Preferred-
Identity Header Use X-Grandstream-
PBX Header Enables / disables the use of X-Grandstream-PBX header in SIP request. When disabled, the SIP message sent from the phone will not include the selected header. Default setting is No. Use P-Access-
Enables / disables the use of P-Access-Network-Info header in SIP request. GRP26XX Administration Guide P a g e | 35 Network-Info Header When disabled, the SIP message sent from the phone will not include the selected header. Default setting is No. Use P-Emergency-Info Header Enables / disables the use of P-Emergency-Info header in SIP request. When disabled, the SIP message sent from the phone will not include the selected header. Default setting is No. If Yes except REGISTER, the sip message for register or unregister will contains MAC address in the header, and all the outgoing SIP messages except REGISTER message will attach the MAC address to the User-Agent header;
Use MAC Header If Yes to ALL, the sip message for register or unregister will contains MAC address in the header, and all the outgoing SIP message including REGISTER will attach the MAC address to the User-Agent header;
If No, neither will the MAC header be included in the register or unregister message nor the MAC address be attached to the User-Agent header for Account x SIP Settings Advanced Features any outgoing SIP message. Line Seize Timeout For Shared Call Appearance, phone must send a SUBSCRIBE-request for the line-seize event package whenever a user attempt to take the shared line off hook. Line Seize Timeout is the line-seize event expiration timer. The default value is 15 seconds. The valid range is from 15 to 60. Configures the Eventlist BLF URI on the phone to monitor the extensions in the list with Multi-Purpose Key. If the server supports this feature, users need to configure an Eventlist BLF URI on the service side first (i.e., BLF1006@myserver.com) with a list of extensions included. On the phone, Eventlist BLF URI in this Eventlist BLF URI field, fill in the URI without the domain (i.e., BLF1006). To monitor the extensions in the list, under Web GUISettingsProgrammable Keys page, please select Eventlist BLF in the key mode, choose account, enter the value of each extension in the list. Auto Provision Eventlist BLFs When option is enabled, empty multi-purpose keys will be automatically provisioned to the monitored extensions in the Eventlist BLF. The default setting is Disabled. Conference URI Configures Conference URI for N-way conference (Broadsoft Standard). Music On Hold URI Configures Music On Hold URI to call when a call is on hold. This feature must be supported on the server side. GRP26XX Administration Guide P a g e | 36 Configures BLF Call-pickup method:
If select Auto:
The phone will do either Prefix or barge in code for BLF pickup depend on which on is set. BLF Call-pickup If select Force BLF Call-pickup by prefix:
The phone will only use Prefix as BLF pickup method. If select Disabled:
The phone will ignore both BLF pickup method, now the monitored VPK will only dial the extension if pressed BLF Call-pickup Prefix Configures the prefix prepended to the BLF extension when the phone picks up a call with BLF key. The default setting is **. Call Pickup Barge-In Set feature access code of Call Pickup with Barge-In feature. Code PUBLISH for Presence Enables presence feature on the phone. The default setting is No. Omit charset=UTF-8 in MESSAGE Allow Unsolicited REFER Omit charset=UTF-8 in MESSAGE content-type Allow Unsolicited REFER to accomplish an outgoing call. Different soft switch vendors have special requirements. Therefore, users may need select special features to meet these requirements. Users can Special Feature choose from Standard, Nortel MCS, Broadsoft, CBCOM, RNK, Sylantro, Broadsoft Call Center Huawei IMS, PhonePower and UCM Call center depending on the server type. The default setting is Standard. When set to Yes, a Softkey BSCCenter is displayed on LCD. User can access different Broadsoft Call Center agent features via this Softkey. Please note that Feature Key Synchronization will be enabled regardless of this setting. Default setting is No. Note: To activate this feature, users need to change the special feature to Broadsoft and setup the Broadsoft Call Center to take effect. Broadsoft Hoteling event feature. Default setting is No. With Hoteling Hoteling Event Event enabled, user can access the Hoteling feature option by pressing the BSCCenter softkey. Call Center Status When set to Yes, the phone will send SUBSCRIBE to the server to obtain call center status. The default setting is No. Broadsoft Executive When enabled, Feature Key Synchronization will be enabled regardless of Assistant web settings. Feature Key Synchronization This feature is used for Broadsoft call feature synchronization. When its enabled, DND, Call Forward features and Call Center Agent status can be synchronized between Broadsoft server and phone. Default is Disabled. GRP26XX Administration Guide P a g e | 37 Broadsoft Call Park When enabled, it will send SUBSCRIBE to Broadsoft server to obtain Call Park notifications. The default setting is Disabled. Account x SIP Settings Session Timer Enable Session Timer when server side can provide both session timer UPDATE or session audit This option is used to enable or disable session timer on the phone side UPDATE. The default setting is Yes. The SIP Session Timer extension (in seconds) that enables SIP sessions to be periodically refreshed via a SIP request (UPDATE, or re-INVITE). If there is no refresh via an UPDATE or re-INVITE message, the session will Session Expiration be terminated once the session interval expires. Session Expiration is the time (in seconds) where the session is considered timed out, provided no successful session refresh transaction occurs beforehand. The default setting is 180. The valid range is from 90 to 64800. Min-SE The minimum session expiration (in seconds). The default value is 90 seconds. The valid range is from 90 to 64800. Caller Request Timer If set to Yes and the remote party supports session timers, the phone will use a session timer when it makes outbound calls. The default setting is No. Callee Request Timer If set to Yes and the remote party supports session timers, the phone will use a session timer when it receives inbound calls. Default setting is No. Force Timer If Force Timer is set to Yes, the phone will use the session timer even if the remote party does not support this feature. If Force Timer is set to No, the phone will enable the session timer only when the remote party supports this feature. To turn off the session timer, select No. The default setting is No. UAC Specify Refresher As a Caller, select UAC to use the phone as the refresher; or select UAS to use the Callee or proxy server as the refresher. The default setting is Omit. UAS Specify Refresher As a Callee, select UAC to use caller or proxy server as the refresher; or select UAS to use the phone as the refresher. The default setting is UAC. Force INVITE The Session Timer can be refreshed using the INVITE method or the UPDATE method. Select Yes to use the INVITE method to refresh the session timer. The default setting is No. Account x SIP Settings Security Settings Check Domain Choose whether the domain certificates will be checked or not when Certificates TLS/TCP is used for SIP Transport. The default setting is No. Validate Certificate Validate certification chain when TCP/TLS is configured. Default setting is Chain No. GRP26XX Administration Guide P a g e | 38 Validate Incoming Choose whether the incoming messages will be validated or not. The default Messages setting is No. Check SIP User ID for Incoming INVITE Accept Incoming SIP from Proxy Only If set to Yes, SIP User ID will be checked in the Request URI of the incoming INVITE. If it doesnt match the phones SIP User ID, the call will be rejected. The default setting is No. When set to Yes, the SIP address of the Request URL in the incoming SIP message will be checked. If it doesnt match the SIP server address of the account, the call will be rejected. The default setting is No. Authenticate Incoming If set to Yes, the phone will challenge the incoming INVITE for INVITE authentication with SIP 401 Unauthorized response. Default setting is No. Account x Audio Settings Preferred Vocoder is a higher preference. Users can configure vocoders in a preference list that Multiple vocoder types are supported on the phone, the vocoders in the list is included with the same preference order in SDP message. Use First Matching When it is set to Yes, the device will use the first matching vocoder in the Vocoder in 200OK SDP received 200OK SDP as the codec. The default setting is No. Configures the phone to use which codec sequence to negotiate as the Codec Negotiation callee. When set to Caller, the phone negotiates by SDP codec sequence Priority from received SIP Invite. When set to Callee, the phone negotiates by audio codec sequence on the phone. The default setting is Callee. Hide Vocoder When option Hide Vocoder is set as Yes, the coded will be hidden from call screen as bellow. The default setting is No. Disable Multiple m line When it is set to No, the device will reply with multiple m lines; Otherwise, in SDP it will reply 1 m line. The default setting is No. SRTP Mode Enable SRTP mode based on your selection from the drop-down menu. The default setting is Disabled. Allows users to specify the length of the SRTP calls. The available options SRTP Key Length are: AES 128&256 bit, AES 128 bit and AES 256 bit. Default setting is: AES 128&256 bit Crypto Life Time this option, phone does not add the crypto life time to SRTP header. The Enable or disable the crypto life time when using SRTP. If users set to disable default setting is Yes. Symmetric RTP Defines whether symmetric RTP is supported or not. Default setting is No. Silence Suppression Jitter Buffer Type Controls the silence suppression/VAD feature of the audio codecs except forG.723 (pending) and G.729. If set to Yes, a small quantity of RTP packets containing comfort noise will be sent during the periods of silence. If set to No, this feature is disabled. Default setting is No Selects either Fixed or Adaptive for jitter buffer type, based on network conditions. The default setting is Adaptive. GRP26XX Administration Guide P a g e | 39 Jitter Buffer Length Selects jitter buffer length from 100ms to 800ms, based on network conditions. The default setting is 300ms. Configures the number of voice frames transmitted per packet. When configuring this, it should be noted that the ptime value for the SDP will Voice Frames Per TX change with different configurations here. This value is related to the codec used and the actual frames transmitted during the in-payload call. For end users, it is recommended to use the default setting, as incorrect settings may influence the audio quality. The default setting is 2. This option determines the encoding rate for G723 codec. Users can choose G723 Rate from 6.3kbps encoding rate and 5.3kbps encoding rate. The default setting is 5.3kbps encoding rate. G.726-32 Packing Selects ITU or IETF for G726-32 packing mode. The default setting is Mode ITU. iLBC Frame Size iLBC Payload Type OPUS Payload Type DTMF Payload Type This option determines the iLBC packet frame size. Users can choose from 20ms and 30ms. The default setting is 30ms. This option is used to specify iLBC payload type. Valid range is 96 to 127. The default setting is 97. Specifies OPUS payload type. Valid range is 96 to 127. Cannot be the same as iLBC or DTMF Payload Type. Default value is 123. Configures the payload type for DTMF using RFC2833. Cannot be the same as iLBC or OPUS payload type. This parameter specifies the mechanism to transmit DTMF digits. There are 3 supported modes:
In audio: DTMF is combined in the audio signal (not very reliable with low-
bit-rate codecs);
Send DTMF RFC2833 sends DTMF with RTP packet. Users can check the RTP packet to see the DTMFs sent as well as the number pressed. SIP INFO uses SIP INFO to carry DTMF. Default setting is RFC2833. DTMF Delay Configures the delay between sending DTMF during MPK/VPK use (in milliseconds). Account x Call Settings Early Dial Selects whether to enable early dial. If its set to Yes, the SIP proxy must support 484 responses. Early Dial means that the phone sends for each pressed digit a SIP INVITE message to SIP server. SIP server considers its extensions and, if no match happened yet, it sends back a 484 Address Incomplete message. Otherwise, it executes the action. The default setting is No. GRP26XX Administration Guide P a g e | 40 Dial Plan Prefix Configures the prefix to be added to each dialed number. A dial plan establishes the expected number and pattern of digits for a telephone number. This parameter configures the allowed dial plan for the phone. Default setting is { x+ | \+x+ | *x+ | *xx*x+ }. Dial Plan Rules:
1. Accepted Digits: 1,2,3,4,5,6,7,8,9,0 , *, #, A,a,B,b,C,c,D,d;
Dial Plan 2. Grammar:
x any digit from 0-9 X digits from 0-9, and letters from a-z, A-Z. a) xx+ - at least 2-digit numbers b) xx only 2-digit numbers c) ^ exclude d) [3-5] any digit of 3, 4, or 5 e) [147] any digit of 1, 4, or 7 f) <2=011> - replace digit 2 with 011 when dialing g)
| the OR operand h) {X123} match Z123, e123, 5123, i) Flag T when adding a T at the end of the dial plan, the phone will wait for 3 seconds before dialing out. This gives users more flexibility on their dial plan setup. E.g. with dial plan 1XXT, phone will wait for 3 seconds to let user dial more than just 3 digits if needed. Originally the phone will dial out immediately after dialing the third digit. j) Back slash \ can be used to escape specific letters. E.g. if
{ \p\a\r\k\+60 } dial plan is configured, park+60 should be able to pass dial plan check. This also can be used to escape Mark and User-unreserved characters. Mark = - / _ / . / ! / ~ / * / / ( / ) User-unreserved = & / = / + / $ / , / ; / ? / /
Example 1: {[369]11 | 1617xxxxxxx}
Allow 311, 611, and 911 or any 10 digit numbers with leading digits 1617;
Example 2: {^1900x+ | <=1617>xxxxxxx}
Block any number of leading digits 1900 or add prefix 1617 for any dialed 7 digit numbers;
Example 3: {1xxx[2-9]xxxxxx | <2=011>x+}
Allows any number with leading digit 1 followed by a 3-digit number, followed by any number between 2 and 9, followed by any 7-digit number OR Allows any length of numbers with leading digit 2, replacing the 2 with 011 when dialed. Example 4: If we set the dial plan with {\*123}, it should allow input *123 to pass dial plan check. GRP26XX Administration Guide P a g e | 41 Example 5: If we set the dial plan with {\$123}, it should allow input $123 to pass dial plan check. Example 6: If we set the dial plan with {12\_3}, it should allow input 12_3 to pass dial plan check. Example of a simple dial plan used in a Home/Office in the US:
{ ^1900x. | <=1617>[2-9]xxxxxx | 1[2-9]xx[2-9]xxxxxx | 011[2-9]x. | [3469]11 }
Explanation of example rule (reading from left to right):
^1900x. prevents dialing any number started with 1900;
<=1617>[2-9]xxxxxx allows dialing to local area code (617) numbers by dialing 7 numbers and 1617 area code will be added automatically;
1[2-9]xx[2-9]xxxxxx |- allows dialing to any US/Canada Number with 11 digits length. 011[2-9]x allows international calls starting with 011;
[3469]11 allows dialing special and emergency numbers 311, 411, 611 and 911. Note: In some cases, where the user wishes to dial strings such as *123 to activate voice mail or other applications provided by their service provider, the * should be predefined inside the dial plan feature. An example dial plan will be: {*x+ } which allows the user to dial * followed by any length of numbers. Call Log incoming/outgoing calls (missed calls will not be logged), or disable call log. Configures Call Log setting on the phone. You can log all calls, only log The default setting is Log All Calls. Allows users to configure the ringtone for the account. Users can choose Account Ring Tone from different ringtones from the dropdown menu. Note: User can also choose silent ring tone. Specifies matching rules with number, pattern or Alert Info text (up to 10 matching rules). When the incoming caller ID or Alert Info matches the rule, the phone will ring with selected distinctive ringtone. Matching rules:
Specific caller ID number. For example, 8321123;
A defined pattern with certain length using x and + to specify, where x Match Incoming Caller could be any digit from 0 to 9. Samples:
ID xx+ : at least 2-digit number;
xx : only 2-digit number;
[345]xx: 3-digit number with the leading digit of 3, 4 or 5;
[6-9]xx: 3-digit number with the leading digit from 6 to 9. Alert Info text Users could configure the matching rule as certain text (e.g., priority) and GRP26XX Administration Guide P a g e | 42 select the custom ring tone mapped to it. The custom ring tone will be used if the phone receives SIP INVITE with Alert-Info header in the following format: Alert-Info: <http://127.0.0.1>; info=priority Selects the distinctive ring tone for the matching rule. When the incoming caller ID or Alert Info matches one of the 10 rules, the phone will ring with the associated ringtone. Defines the timeout (in seconds) for the rings on no answer. The default setting is 60. The valid range is from 10 to 300. If set to Yes, the From header in outgoing INVITE messages will be set to anonymous, blocking the Caller ID to be displayed. Default is No. If set to Yes, anonymous calls will be rejected. The default setting is No. If set to Yes, the phone will automatically turn on the speaker phone to answer incoming calls after a short reminding beep. Default setting is No. Ring Timeout Send Anonymous Anonymous Call Rejection Auto Answer Refer-To Use Target If set to Yes, the Refer-To header uses the transferred targets Contact Contact header information for attended transfer. The default setting is No. Transfer on Conference Hang-up If set to Yes, when the phone hangs up as the conference initiator, the conference call will be transferred to the other parties so that other parties will remain in the conference call. The default setting is No. Disables recovery to the call to the transferee on failing blind transfer to the Disable Recovery on Blind Transfer target. The default setting is No. Notes:
1) This feature only applies to blind transfer;
2) This feature depends on how server handles transfer. If there is any NOTIFY from server, this feature wont take effect. If server responds 4xx, phone should try to recover regardless of this option. 3) During blind transfer, after transferor received 200/202 for REFER, but there is no NOTIFY from server after 7 seconds, transferor will decide to recover the call with transferee or not depending on the options. This is the only case that this option will be applied. Blind Transfer Wait Defines the timeout (in seconds) for waiting SIP frag response in blind Timeout transfer. Valid range is 30 to 300. No Key Entry Timeout the timeout, the digits will be sent out. The default value is 4 seconds. The Defines the timeout (in seconds) for no key entry. If no key is pressed after valid range is from 1 to 15. Use # as Dial Key make sure the dial plan is properly configured to allow dialing * and # out. Allows users to configure either the * or # keys as the Send key. Please The default setting is Pound (#). GRP26XX Administration Guide P a g e | 43 On Hold Reminder If set to Enabled, phone will play a reminder tone when it has a call on hold. Tone The default setting is Disabled. RFC2543 Hold hold (0.0.0.0) allows user to disable the hold music sent to the other side. Allows users to toggle between RFC2543 hold and RFC3261 hold. RFC2543 Hide Dialing Password RFC3261 (a line) will play the hold music to the other side. Allows users to hide the password when the dialing number matches the configured prefix. Disable Call Waiting Enables / disables the call waiting feature for the current account. When set to Default, global call feature setting will be used. Default setting is Default. Account x Intercom Settings Allow Auto Answer by Call-Info/Alert-Info Allows the phone to automatically turn on the speaker phone to answer incoming calls after a short reminding beep when enabled, based on the SIP Call-Info/Alert-Info header sent from the server/proxy. Default setting is No. Allow Barging by Call-
Info/Alert-Info Mute on answer Intercom call Play warning tone for Auto Answer Intercom When enabled, the phone will automatically put the current call on hold and answer the incoming call based on the SIP Call-Info/Alert-Info header sent from the server/proxy. However, if the current call was answered based on the SIP Call-Info/Alert-Info header, then all other incoming calls with SIP Call-
Info/Alert-Info headers will be rejected automatically. Default setting is No. When enabled, the phone will mute the incoming intercom call. When enabled, the phone will play warning tone when auto answer Intercom. Custom Alert-Info for Allows to customize Alert-Info header for auto answer. The phone will auto Auto Answer answer only if matching content of the custom Alert-info header. Account x Feature Codes Enable Local Call Features When enabled, Do Not Disturb, Call Forwarding and other call features can be used via the local feature codes on the phone. Otherwise, the provisioned feature codes from the server will be used. User configured feature codes will be used only if server provisioned feature codes are not provided. And once feature codes are configured, either via server provisioning or local setting, a Softkey named Features will show on the LCD screen. Note : If the device is registered with Broadsoft account, it doesnt matter if local call features are enabled or disabled, once the Broadsoft account is set, special feature to Broadsoft and Feature Key Synchronization is enabled, the call feature will be handled by Broadsoft server, not by the phone. Do Not Disturb
(DND)On Configures DND feature code to turn on DND. GRP26XX Administration Guide P a g e | 44 Do Not Disturb
(DND)Off Call Forward Unconditionally (All) On Call Forward Unconditionally (All) Off Target Call Forward Busy On Configures DND feature code to turn off DND. Configures Call Forward All feature code to activate unconditional call forwarding. Configures Call Forward All feature code to deactivate unconditional call forwarding Configures the extension that the call will be forwarded to. Configures Call Forward Busy feature code to activate busy call forwarding. Call Forward Busy Configures Call Forward Busy feature code to deactivate busy call Off Target forwarding. Configures the extension that the call will be forwarded to. Call Forward Delayed Configures Call Forward Delayed feature code to activate no answer call
(No Answer)On forwarding. Call Forward Delayed Configures Call Forward Delayed feature code to activate no answer call
(No Answer)Off forwarding. Target Configures the extension that the call will be forwarded to. Delayed Call Forward Defines the timeout (in seconds) before the call is forwarded on no answer. Wait Time The default value is 20 seconds. The valid range is 1 to 120. Accounts Account Swap Swap Account Settings Allows users to swap the two accounts that they have configured. This will Increase the flexibility of account management. Note: Make sure to press Start to complete the process. Settings Page Definitions Settings General Settings Table 9: Settings Page Definitions Local RTP Port Local RTP Port Range This parameter defines the local RTP port used to listen and transmit. It is the base RTP port for channel 0. When configured, channel 0 will use this port _value for RTP; channel 1 will use port_value+2 for RTP. Local RTP port ranges from 1024 to 65400 and must be even. Default value is 5004. Gives users the ability to define the parameter of the local RTP port used to listen and transmit. This parameter defines the local RTP port from 48 to 10000. This range will be adjusted if local RTP port + local RTP port range is greater than 65486. Default setting is 200. GRP26XX Administration Guide P a g e | 45 When set to Yes, this parameter will force random generation of both the local SIP and RTP ports. This is usually necessary when multiple phones Use Random Port are behind the same full cone NAT. The default setting is Yes Note: This parameter must be set to No for Direct IP Calling to work. Specifies how often the phone sends a blank UDP packet to the SIP server Keep-alive Interval to keep the ping hole on the NAT router to open. The default setting is 20 seconds. The valid range is from 10 to 160. Use NAT IP The NAT IP address used in SIP/SDP messages. This field is blank at the default settings. It should ONLY be used if its required by your ITSP. The IP address or Domain name of the STUN server. STUN resolution STUN Server results are displayed in the STATUS page of the Web GUI. Only non-symmetric NAT routers work with STUN. Delay Registration Configures specific time that the account will be registered after booting up. Only allow password with these constraints to ensure better security:
The password has to be more than 9 characters/digits and has to fulfill at least 3 options among 4 options below:
Test Password 1) Numeric (0-9) Strength 2) Capital letters (A-Z) 3) Lower case (a-z) 4) Special characters (!, @, #, $, %, ^, &, *, (, ), etc) Default setting is No. Public Mode Enable Public Mode Configures to turn on/off the public mode for hot desking feature. The default setting is No. Enable Fix for RTP Makes RTP timestamps be continuous, if there is audio loss caused by Timestamp Jump timestamp jump. Default is No Public Mode Username Prefix Used as prefix of public mode login, when public mode is enabled Public Mode Used as suffix of user name in public mode login, when public mode is Username Suffix enabled. Enable Remote Enables phone to automatically download current account's setting from Synchronization remote server and upload to the server. Server Type Allows users to choose the type of the server (TFTP, FTP or HTTP) that stores personal files of public account. Default is TFTP Server Path Defines server path that stores personal files of public account. FTP/HTTP User Name Specifies User Name to access FTP/HTTP server. FTP/HTTP Password Specifies Password to access FTP/HTTP server. GRP26XX Administration Guide P a g e | 46 Outbound Notification Enable Outbound Notification Indicates whether Outbound Notification feature is enabled. Default is Enabled. For more details refer to
[OUTBOUND NOTIFICATION SUPPORT]. Settings Broadsoft Broadsoft XSI Configures XSI Directory. Server Configure the BroadWorks Xsi server URI. If the server uses HTTPS, please add the header HTTPS ahead of the Server URI. For instance, https://SERVER_URI. Port Configure the BroadWorks Xsi server port. The default port is 80. If the server uses HTTPS, please configure 443. XSI Actions Path This feature allows users to configure the deployment path for Broadsoft XSI Actions. If it is empty, the path com.broadsoft.xsi-
actions will be used. Broadsoft Contact Download Interval Configures the Broadsoft phonebook download interval (in minutes). If set to 0, automatic download will be disabled. Valid range is 5 to XSI 720. XSI Authentication Type:
o Login Credentials o SIP Credentials o Account 1/2/3/4/5/6 Select XSI Authentication Type. SIP User ID need to be configured if SIP account is selected. Login Credentials o Login Username. Configure the Username for the BroadWorks XSI server. o Login Password. Configure the password for the BroadWorks XSI server. SIP Credentials o SIP User Name. Configure SIP Username for the BroadWorks XSI server. o SIP User ID. GRP26XX Administration Guide P a g e | 47 Configure SIP User ID for the BroadWorks XSI server. o SIP Password Configure SIP Password for the BroadWorks XSI server. Sort Phonebook by Select to sort phonebook entries by Last Name or First Name. Enable/Disable Broadsoft Network directories and defines the directory name. The directory types are:
Group Directory Enable/Disable and rename the BroadWorks Xsi Group Directory features on the phone. If keep the Name box blank, the phone will use the default name Group for it. Enterprise Directory Enable/Disable and rename the BroadWorks XSI Enterprise Directory features on the phone. If keep the Name box blank, the phone will use the default name Enterprise for it. Group Common Enable/Disable and rename the BroadWorks XSI Group Common Directory features on the phone. If keep the Name box blank, the phone will use the default name Group Common for it. Enterprise Common Enable/Disable and rename the BroadWorks XSI Enterprise Network Directories Common Directory features on the phone. If keep the Name box blank, the phone will use default name Enterprise Common for it. Personal Directory Enable/Disable and rename the BroadWorks XSI Personal Directory features on the phone. If keep the Name box blank, the phone will use the default name Personal for it. Missed Call Log Enable/Disable and rename the BroadWorks XSI Missed Call Log features on the phone. If keep the Name box blank, the phone will use the default name Missed for it. Placed Call Log Enable/Disable and rename the BroadWorks XSI Placed Call Log features on the phone. If keep the Name box blank, the phone will use the default name Outgoing for it. Received Call Log Enable/Disable and rename the BroadWorks XSI Placed Call Log features on the phone. If keep the Name box blank, the phone will GRP26XX Administration Guide P a g e | 48 use the default name Incoming for it. Settings Broadsoft Broadsoft IM&P Server Broadsoft IM&P server address. Usually not necessary to configure and can already be found in the Broadsoft IM&P username. Port Login Credentials Port for the Broadsoft IM&P server. Default port is 5222. Username Broadsoft IM&P username, not the Broadsoft account username. Password Broadsoft IM&P password, not the Broadsoft account password. Enables Broadsoft Instant Message and Presence feature. The default setting is Disabled. Broadsoft IM&P Associated Broadsoft Specifies the associated account. User could choose each account on the Account phone. Auto Login Display Non XMPP Contacts Choose to whether login to the Broadsoft IM&P account at boot-up. The default setting is No. Choose whether to display non-xmpp contacts associated with the Broadsoft IM&P user. Non-xmpp contacts will not display a presence or status message. The default setting is No. Settings External Service Order Displays the order of the service. Service Type Default setting is None. Note: The GRP2600 supports up 10 GDS items. Specifies the services type. Two options are available: None or GDS. For more details, refer to Connecting GDS3710 with GRP2600 Guide Account Specifies the account on which the service will be applied. System Identification Specifies the name to identify the service. System Number the system number is the SIP user ID configured on GDS3710/GDS3705, or Specifies the system number, in case the service type option is set to GDS, the IP address of the GDS3710/GDS3705 itself if its using IP call. Determines the access password, in case the service type option is set to Access Password GDS, the access password is the one configured on Remote PIN to Open the Door field on GDS3710/GDS3705 settings. Settings Call Features Allows user to select a default account when other accounts have not been Preferred default selected. The chosen account will be used for live DialPad and auto Redial. Account However, if this account is not active, then the first account that is active will be used. Predictive Dialing Allow users to show/hide predictive dialing feature, when disabled, users will GRP26XX Administration Guide P a g e | 49 Feature not see any predictive numbers while dialing a number. Predictive Dialing Source Onhook Dial Barging Predictive dialing feature will sequentially search the number based on the selected sources from these: Call History, Local Phonebook, Remote Phonebook, Feature Code. When disabled, on-hook dialing wont be interrupted by an incoming call. Default setting is Disabled. Off-hook Auto Dial Configures a User ID/extension to dial automatically when the phone is off hook. The phone will use the first account to dial out. Default setting is No. Off-hook Auto Delay Configures the number of seconds during which the phone will wait before dialing out when off-hood auto dial number is configured. The default is 0. Off-hook Timeout If configured, when the phone is off hook, it will go on hook after the timeout
(in seconds). The default value is 30 seconds. Valid range is from 10 to 60. Enable Live DialPad If enabled, When the phone is Offhook it will automatically dial out the number punched in after the number of seconds that the user had set. Live DialPad Expire Set the Live DialPad expire time before initiating the call using Live DialPad Time feature. Interval is between 2s and 15s. Default value is 5s. Enable Automatic If enabled, the phone will redial the number a configured number of times Redial with a configured interval (in seconds) in between each redial. Automatic Redial Times Automatic Redial Interval Bypass Dial Plan Through Call History and Directories The number of times to attempt to call using Automatic Redial feature. The interval between each call attempt using Automatic Redial feature. Enable/Disable the dial plan check while dialing through the call history and any phonebook directories. The default setting is No. Disable Call Waiting Disables the call waiting feature. The default setting is No. Disable Call Waiting Tone Ring For Call Waiting Disables the call waiting tone when call waiting is on. Default setting is No. Disables / enables the call waiting tone when the call waiting feature is enable. Default is disabled. Disable Busy Tone on Disables the busy tone heard in the handset when call is disconnected Remote Disconnect remotely. The default setting is No. Disable Direct IP Call Disables Direct IP Call. The default setting is No. When set to Yes, users can dial an IP address under the same LAN/VPN segment by entering the last octet in the IP address. Use Quick IP Call To dial quick IP call, off hook the phone and dial #XXX (X is 0-9 and XXX mode
<=255), phone will make direct IP call to aaa.bbb.ccc.XXX where aaa.bbb.ccc comes from the local IP address REGARDLESS of subnet mask. #XX or #X are also valid so leading 0 is not required (but OK). No SIP GRP26XX Administration Guide P a g e | 50 server is required to make quick IP call. The default setting is No. Disable Conference Disables the Conference function. The default setting is No. Only Same Account in If enabled, the phone only allows a call associated with the same account to Conference build a conference. Disable in-call DTMF When its set to Yes, the DTMF digits entered during the call will not be Display displayed on phone LCD. The default setting is No. Enable Sending DTMF Allows certain MPKs to send DTMF in-call. via specific MPKs This option doesnt affect Dial DTMF. Enable Active VPK Page When option is enabled, Active VPK Page will be displayed on LCD when there are active VPKs. Default setting is Disabled. If set to No, the user can not turn on Do Not Disturb feature via MUTE key, MPK, or menu on LCD. Default is Yes. Enable DND Feature Note: Now DND function can be support by 3CX server. It will display on CTI and web client page. When DUT uses DND mode, it will send SIP INFO. That will sync with the server and show on CTI and Web Client. Specifies the function of mute key in idle. Default setting is DND. Mute Key Functions When select Idle Mute and press Mute key while idle, the future incoming While Idle call will be answered with mute. When select Disabled, Mute key will not take effect while idle. The default setting is DND. Allows the phone to accept certain incoming calls while set to DND mode. Off: all incoming calls will not be accepted. Allow all: all incoming calls will be allowed. DND Override Allow Only Contacts: only incoming calls from numbers in the local phonebook will be accepted. Allow Only Favorites: only incoming calls from favorite numbers in the local phonebook will be accepted. Enables/disables transfer feature. If disabled, call transfer will not be possible. Default setting is No. Configures the number to be dialed as DTMF using TRANSFER button. If set to Dynamic, attended transfers will be performed by default. The default setting is Static. For more details about Static and Dynamic transfer, refer to the user guide. Disable Transfer In-call Dial Number on Pressing Transfer Key Attended Transfer Mode Transfer Mode via VPK specific in the Value field when a user presses "Transfer" virtual multiple-
Perform Blind Transfer, Attended Transfer, or a New Call with the purpose key. Default is Blind Transfer. GRP26XX Administration Guide P a g e | 51 Hold Call in Transfer nor hold the call with the transfer target before referring the call in the When set to "No", phone will neither hold the current call in transfer window attended transfer. Do Not Escape #
Specifies whether to replace # by %23 or not for some special situations. as %23 in SIP URI The default setting is No. Click-To-Dial Feature green dial button on left top corner of phones Web GUI, then choose the Enables Click-To-Dial feature. If this feature is enabled, user could click the account and dial to the target number. The default setting is Disabled. Sets the default call log list after select MENUCALL HISTORY. Broadsoft Default call log type Call Log or Local Call Log option will only show its own list. Default option will keep both call log lists. When refusing the incoming call. The phone will send the selected type of SIP message of the call. Available options are:
Return Code When Busy (486). Refusing Incoming Temporarily Unavailable (480). Call Not found (404). Decline (603). Default setting is Busy 486. When DND is enabled, the phone will send the selected type of SIP Return Code When Enable DND Enable BLF Pickup Screen Enable BLF Pickup Sound message. Available options are:
Busy (486). Temporarily Unavailable (480). Not found (404). Decline (603). Default setting is Busy 486. By enabling BLF Pickup Screen, when monitored BLF is ringing, GRP should pop up a BLF information window. The default setting is No. Gives the user the ability to set sound notification to the monitoring BLF line when its ringing, GRP26 should play a sound to inform user. The default setting is No. BLF Pickup Sound Configures the list to be playing BLF sound notification for all except Except List extensions in this list. Separate extensions by comma (,) BLF Pickup Sound Only list Configures play BLF sound notification only for the list below. Local Call Recording Gives the ability to record calls locally while on the call screen. Feature The default setting is Disabled. Replace the oldest call record When enable, the oldest call record will be replaced with the newest one when the USB drive is full. If the option is disabled, the call recording feature will stop recording automatically. Default is Disabled. GRP26XX Administration Guide P a g e | 52 Download Local Call Recordings When there are recordings presented, you may download them here. Enable IM Popup If set to "No", phone will not show a pop up when receiving an IM. Instant Message Configures the number of seconds that the message will remain on screen. Popup Timeout Default setting is 10. Play Tone On Receiving IM If enabled, phone will play a short tone when receiving an IM during idle state. Default setting is disabled. Allow Incoming Call This allows incoming calls after dialed but before ringing. This can be used Before Ringing under custom user configuration based on need. Default setting is No. Add a new option for input the user agent field with operator configurable value or value that identifies the device. The option should be configurable User-Agent Prefix to give the end point device specific identification. Ex. The value could be Mobile, Fixed, Desktop, etc. The configured User Agent should be prepend to vendors default User. Auto Provision List Starting Point Users could select VPK or MPK which will be used first when the phone is being automatically provisioned with Eventlist BLF. The default setting is VPK. This feature is supported only on GRP2614. Allows users to hide the Caller ID from showing at the BLF VPK and MPK Hide BLF Remote Disabled: The VPK will flash between the Caller ID and the BLF account. Status Enabled: The VPK will stay under the monitored account and only notify that there is an incoming call. Show SIP Error Allows users to disable the SIP error message that will be shown on the call Response screen. Enable Missed Call Notification Allows users to show/hide the notification popup for missed calls. Default is No which will hide call notification popup. Note: Currently the manually rejected calls are counted as missed calls. When the automatic redial and call completion service are enabled, and the Enable Call user makes a call to callee, when the callee is busy at the moment, phone Completion Service will monitor callees status. Once the callee is available, phone will ask if user wants to redial again. If set to Yes, phone will pop up an incoming call window to notify the call. Enable Incoming Call If set to No, there will be no notification pop up on LCD when there is an Popup incoming call. This way users will not get disrupted by unexpected popup call but still get notified by the flashing line LED. Enable Enhanced Acoustic Echo Canceller Allows users to choose whether to enable or disable the echo canceller on their phone in speaker mode. GRP26XX Administration Guide P a g e | 53 Settings Multicast Paging Allowed in DND Mode Allow Multicast Paging when DND mode is enabled. Default Setting is No. Paging Barge highest) than this value, the call will be held and multicast page will be During active call, if incoming multicast page is higher priority (1 being the played. The default setting is Disabled. Paging Priority Active priority (1 being the highest) that one will be played instead. The default If enabled, during a multicast page if another multicast is received with higher setting is Disabled. Multicast Paging Codec The codec for sending multicast pages, there are 5 codecs could be used:
PCMU, PCMA, G.726-32, G.729A/B, G.722 (wide band). Default setting is PCMU. Multicast Channel Multicast Channel Number (0-50). 0 for normal RTP packets, 1-50 for Number Polycom multicast format packets. Multicast Sender ID Outgoing caller ID that displays to your page group recipients (for multicast channel 1 50). Defines multicast listening addresses and labels. For example:
Listening Address should match the senders Value such as Multicast Listening 237.11.10.11:6767 Label could be the description you want to use. For details, please check the Multicast Paging User Guide on our Website. Settings Outbound Notification For detailed instruction for this part, please refer to: [OUTBOUND NOTIFICATION SUPPORT] Section in this Administration Guide. Action URL Setup Completed Registered Unregistered Register Failed Off Hook On Hook Incoming Call Outgoing Call Missed Call Answered Call Rejected Call Forwarded Call Established Call GRP26XX Administration Guide P a g e | 54 Terminated Call Idle to Busy Busy to Idle Open DND Close DND Open Forward Close Forward Open Unconditional Forward Close Unconditional Forward Open Busy Forward Close Busy Forward Open No Answer Forward Close No Answer Forward Blind Transfer Attended Transfer Transfer Finished Transfer Failed Hold Call UnHold Call Mute Call IP Change Auto-Provision Finish Destination part, please refer to: [OUTBOUND NOTIFICATION SUPPORT] Section in Up to 10 destinations can be configured here. For detailed instruction for this this Administration Guide. Notification Specifies the message body of the notification for each event that can be customized with embedded dynamic attributes. For more details, refer to [OUTBOUND NOTIFICATION SUPPORT] section Settings Preferences Audio Control in this Administration Guide. When headset is connected to the phone, users could use the HEADSET button in Default Mode or Toggle Headset/Speaker. 1. Default Mode:
Headset Key Mode phone and make calls by using headset. Headset icon will display When the phone is in idle, press HEADSET button to off hook the on the screen in dialing/talking status. When there is an incoming call, press HEADSET button to pick up the call using headset. When there is an active call using headset, press HEADSET button GRP26XX Administration Guide P a g e | 55 to hang up the call. When Speaker/Handset is being used in dialing/talking status, press HEADSET button to switch to headset. Press it again to hang up the call. Or press speaker/Handset to switch back to the previous mode. 2. Toggle Headset/Speaker:
When the phone is in idle, press HEADSET button to switch to Headset mode. The headset icon will display on the left side of the screen. In this mode, if pressing Speaker button or Line key to off hook the phone, headset will be used. When there is an active call, press HEADSET button to toggle between Headset and Speaker. Headset Type Selects whether the connected headset is normal RJ11 headset, Plantronics EHS headset. Default setting is Normal. EHS Headset Ring Allows user to enable the ringtone from Plantronics EHS headset and play Tone the ringtone in the headset. Configures to enable or disable the speaker to ring when headset is used on Toggle Headset/Speaker mode. If set to Yes, both, when the phone is in Headset Toggle Headset/Speaker mode, both headset and speaker will ring on Always Ring Speaker incoming call. If set to Yes, speaker only, when the phone is in Headset Toggle Headset/Speaker mode, only speaker will ring on incoming call. Headset TX gain Headset RX gain Handset TX gain The default setting is No. Configures the transmission gain of the headset. The default value is 0 dB. Configures the receiving gain of the headset. The default value is 0 dB. Configures the transmission gain of the handset. The default value is 0 dB. Settings Preferences Date and Time Defines the URL or IP address of the NTP server. The phone may obtain the NTP Server date and time from the server. The default setting is pool.ntp.org. Secondary NTP Server date and time from the server. Allow user to configure 2 NTP server domain Defines the URL or IP address of the NTP server. The phone may obtain the NTP Update Interval names. GRP will loop through all of the IP addresses resolved from them. Time interval for updating time from the NTP server. Valid time value is in between 5 to 1440 minutes. GRP26XX Administration Guide P a g e | 56 Allow DHCP Option 42 Override NTP Server Time Zone The default setting is 1440 minutes. Defines whether DHCP Option 42 should override NTP server or not. When enabled, DHCP Option 42 will override the NTP server if its set up on the LAN. The default setting is Yes. Configures the date/time used on the phone according to the specified time zone. Self-Defined Time Zone This parameter allows the users to define their own time zone. The syntax is: std offset dst [offset], start [/time], end [/time]
Default is set to: MTZ+6MDT+5,M4.1.0,M11.1.0 MTZ+6MDT+5 This indicates a time zone with 6 hours offset with 1 hour ahead (when daylight saving) which is U.S central time. If it is positive (+) if the local time zone is west of the Prime Meridian (A.K.A: International or Greenwich Meridian) and negative (-) if it is east. M4.1.0,M11.1.0 The 1st number indicates Month: 1,2,3.., 12 (for Jan, Feb, .., Dec) The 2nd number indicates the nth iteration of the weekday: (1st Sunday, 3rd Tuesday) The 3rd number indicates weekday: 0,1,2,..,6( for Sun, Mon, Tues, ,Sat) Therefore, this example is the DST which starts from the First Sunday of April to the 1st Sunday of November. Configures the date display format on the LCD. The following formats are supported. The default setting is yyyy-mm-dd:
yyyy-mm-dd: 2012-07-02 Date Display Format mm-dd-yyyy: 07-02-2012 dd-mm-yyyy: 02-07-2012 dddd, MMMM dd: Friday, October 12 MMMM dd, dddd: October 12, Friday Time Display Format Configures the time display in 12-hour or 24-hour format on the LCD. The default setting is in 12-hour format. Show Date on Status Allows users to display time and date on the top panel of the LCD screen. Bar Default setting is Disabled. Settings Preferences Language Display Language as display language, user could also choose Auto or Downloaded Selects display language on the phone. There are 21 languages can be set Language as display language. The default setting is Auto. GRP26XX Administration Guide P a g e | 57 Default Input Selection Configures the default input selection. The default setting is Multi-Tap. Multi-Tap: multi-tap to switch character;
Shiftable: select input from available characters. Auto language This is used to configure the device to download language files automatically download from server. The default setting is No. Settings Preferences LCD Display Backlight Brightness:
Configures the LCD brightness when the phone is active. Valid range is 10 Active to 100 where 100 is the brightest. Default value is 100. Backlight Brightness:
Configures the LCD brightness when the phone is idle. Valid range is 0 to Idle 100 where 0 is off and 100 is the brightest. Default value is 60. Allows user to set up the backlight time (in minutes). Valid range from 0 to Active Backlight 90. Default value is 1. Timeout Note: When Active Backlight Timeout is set to 0, the backlight will be constantly on. Disables/enables LCD backlight when there is a missed call notification. If set to Yes, the screen will turn off the LCD backlight even if there is a missed call on the phone. Disable Missed Call If set to Yes, but flash MWI LED, the phone will turn off LCD Backlight backlight but MWI will not be deemed when there is a missed call. If set to No, the phone will not turn off LCD backlight when there is a missed call. The default setting is No. Wallpaper Specifies the wallpaper source mode: Default, Download, Uploaded and Color Background. User could upload a wallpaper source into your phone or download it from file server with the server path. Wallpaper Source Note: If you choose Color Background, you need to enter a HEX color code based on your preference. The color codes could be found here:
http://htmlcolorcodes.com/ . If an invalid code is configured, the phone will use default value #000000 instead. Specifies the wallpaper server path. This option will take effect when wallpaper source is Download. Click on the Upload button to browse and upload the desired wallpaper file. This option will take effect when wallpaper source is Uploaded. Enter a color you wish to use in HEX format. E.g. #000000 Reference: http://htmlcolorcodes.com Wallpaper Server Path Upload Wallpaper Color Background GRP26XX Administration Guide P a g e | 58 Screensaver Screensaver Please note the user must select Color Background in Wallpaper Source option in order to use the configurable color background code. Configures Screensaver Feature, or to enable Screensaver feature if no VPK is active. Please note this option is also available under LCD Menu Preference Appearance. The phone will consider the page active if VPK is in Early (ringing), Trying (dialing) and Confirmed (talking) status when VPK is configured with mode BLF, Eventlist BLF or Presence. By default, screensaver is enabled. Screensaver Source Sets the location where screensaver is loaded from. Show Date and Time Allows to see time, date and weather on phones screensaver mode Screensaver Timeout Configures the minutes of idle before the screensaver activates. Valid range is 3 to 6. The default time is 3 minutes. Screensaver Server Configures the server path which contains download screensaver definition Path XML. Screensaver XML Configures the screensaver XML download interval (in minutes). If set to 0, Download Interval automatic download will be disabled. Valid range is 5 to 720. Settings Preferences MPK LCD Settings (Available on GRP2614 only) MPK LCD Display Order Display Contact on MPK LCD Wallpaper Source for MPK LCD Upload Wallpaper for MPK LCD Select MPK LCD Display Oder to be either Sequential or Alternating. Select whether or not to display contact on MPK LCD. By default, its set NO. Select Uploaded to display the uploaded wallpaper on the MPK LCD. Upload an image for the MPK LCD wallpaper Settings Preferences LED Control This is used to configure the color and pattern of the LED based on status BLF LED Pattern updates. The default setting is Default. The BLF LED Patterns are listed in [Table 12: BLF LED Patterns]. Disable VM/MSG The VM/MSG light cannot flash even though theres an unread voice mail or power light flash message when set to Yes. Default settings is No. BLF LED Pattern Users could view the color and pattern of the LED status based on the BLF Explanation Form status update. Settings Ring Tone Call Progresses Tones System Ring Tone Dial Tone Second Dial Tone Configures ring or tone frequencies based on parameters from local telecom. The default value is North American standard. Frequencies should be configured with known values to avoid uncomfortable high pitch sounds. GRP26XX Administration Guide P a g e | 59 Message Waiting Ring Back Tone Call-Waiting Tone Call-Waiting Tone Gain Busy Tone Reorder Tone Syntax: f1=val,f2=val[,c=on1/off1[-on2/off2[-on3/off3]]];
(Frequencies are in Hz and cadence on and off are in 10ms) ON is the period of ringing (On time in ms) while OFF is the period of silence. In order to set a continuous ring, OFF should be zero. Otherwise it will ring ON ms and a pause of OFF ms and then repeat the pattern. Up to three cadences are supported. Speaker Ring Volume Configures speaker ring volume. The valid range is 0 to 7. The default setting is 5. Allows to lock the ring tone volume. When enabled, the ring volume cannot Lock Volume be changed from phone LCD. Default setting is Disabled. Notification Tone Configures notification tone volume. The valid range is 0 to 7 and default Volume setting is 5. Allows to set Default Ringtone as their Global ringtone. Note: The ring tone set in individual accounts have higher priority to this setting. If the user wants the default ring tone to be used globally, he needs Default Ringtone to set the ring tone of each account to Default Ring Tone; Otherwise, it will be whichever the ring tone you set. Important: The Priority goes as: Contact Ring Tone Account Ring Tone Settings Programmable Keys Default Ring Tone. Show Label Background If enabled, the VPK labels background will match the status of the VPK and will no longer be transparent Use Long Label If enabled, the VPK label will extend as far as possible. Key Mode Virtual Multi-Purpose Keys Settings If set to Line Mode, the amount of VPKs will be the amount of lines you can have. If set to Account Mode, the lines will be grouped by account, so the VPKs could hold more lines in one account. For example, with line mode, when the line is in use, by pressing the VPK, nothing is going to happen. In Account Mode, when the line is in use, by pressing the VPK, a new line will be initiated. Transfer Mode via VPK Allows users to configure Transfer VPK to do either Blind or Attended Transfer. They can also set their Transfer key to make a new call with GRP26XX Administration Guide P a g e | 60 the configured number. Enable Transfer via non-Transfer MPK MPK with type BLF, Speed dial, etc. will perform as transfer MPK under active call. Show VPK Icon Show call screen VPK icon. When hidden, call screen can reserve more room for label Show Keys Label If set to Show side labels will be shown during calls. If set to Hide, side labels will be hidden during calls for more space to display the user information. If set to Toggle, a softkey will appear so that users can click to Show/Hide the side labels. Assigns a function to the corresponding line key. The key mode options are:
Line Regular line key to open up a line and switch line.The Value field can be left blank. Shared Line Share line for Shared Line Appearance feature. Select the Account registered as Shared line for the line key. The Value field can be left blank. Note: Users can either show or hide VPK shared line display description, This only can be done with provisioning using the Pvalue P8484 (Value
= 0; No . Value = 1; Yes) Speed Dial Select the Account to dial from. And enter the Speed Dial number in the Value field to be dialed, or enter the IP address to set the Direct IP call as Speed Dial. Busy Lamp Field (BLF) Select the Account to monitor the BLF status. Enter the extension number in the Value field to be monitored. Presence Watcher This option has to be supported by a presence server and it is tied to the Do Not Disturb status of the phones extension. Eventlist BLF This option is similar to the BLF option but in this case the PBX collects Virtual Multi-Purpose Keys GRP26XX Administration Guide P a g e | 61 the information from the phones and sends it out in one single notify message. PBX server has to support this feature. Speed Dial via active account Similar to Speed Dial but it will dial based on the current active account. For example, if the phone is offhook and account 2 is active, it will call the configured Speed Dial number using account 2. Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call. Enable MPK Sending DTMF has to be set to Yes first. Voice Mail Select Account and enter Voice Mail access number in the Value field. Call Return The last answered calls can be dialed out by using Call Return. The Value field should be left blank. Also, this option is not binding to the account and the call will be returned based on the account with the last answered call. Transfer Select Account, and enter the number in the Value field to be transferred
(blind transfer) during the call. Call Park Select Account, and enter the call park extension in the Value field to park/pick up the call. Monitored Call Park Select account from Account field, and enter the call park extension in the Value field to park/pick up the call, and also monitor the parked call via Line Keys light. Intercom Select Account, and enter the extension number in the Value field to do the intercom. LDAP Search This option is to narrow the LDAP search scope. Enter the LDAP search base in the Description field. It could be the same or different from the Base in LDAP configuration under Advanced Settings. The Base in LDAP configuration will be used if the Description field is left blank. Enter the LDAP Name/Number filter in the Value field. For example:
GRP26XX Administration Guide P a g e | 62 If users set MPK 1 as LDAP Search for Account 1, and set filters:
Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li Since the Base for LDAP server configuration is:
dc=grandstream,dc=com, ou=video,ou=SZ is added to narrow the LDAP search scope. sn=Li is the example to filter the last name. Conference Allow user to set their Multi-Purpose Key to Conference mode to trigger a conference. By setting the extension number in the value box, the users will be able to activate a 3-way conference by simply press the assigned MPK button. Multicast Paging This option is for multicast sending. Enter Line key description in Description field and multicast sending address in Value field. Record This option is for Recording calls. Enter Line key description in Description filed and the recorded extension number in Value field. Please make sure whether your VOIP provider supports this feature before using it. Call Log Select Account and enter account number in the Value field to allow configuration of call log for other extension. Menu Select this feature in order to display the Menu from the MPK buttons, no field dis required for configuration. XML Application Select this feature in order to start the XML Application from the MPK buttons, no field dis required for configuration. Information Select this feature in order to display the Information popup to show the firmware version, MAC address, IP address and IP Settings from the MPK buttons, no field dis required for configuration. Message Select this feature in order to display the Message menu from the MPK buttons, no field dis required for configuration GRP26XX Administration Guide P a g e | 63 Forward Set the MPK Button to perform call forwarding to the destination number configured on the Value Field. During ringing press the button to perform the call forward. DND Press the configured key to enabled/Disable DND. Redial On this mode, the configured key can be used to redial numbers. Instant Messages On this mode, the configured key can be used to enter IM menu and send new messages. Multicast Listen Address The MPK button can be used to access directly to the Multicast listening IP list. Keypad Lock Configure the VPK button to be used to lock/unlock the keypad. Assigns a function to the corresponding physical MPK. This feature is available on GRP2614. The key mode options are:
Speed Dial Select the Account to dial from. And enter the Speed Dial number in the Value field to be dialed, or enter the IP address to set the Direct IP call as Speed Dial. Busy Lamp Field (BLF) Select the Account to monitor the BLF status. Enter the extension number in the Value field to be monitored. Presence Watcher This option has to be supported by a presence server and it is tied to the Do Not Disturb status of the phones extension. Eventlist BLF This option is similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message. PBX server has to support this feature. Speed Dial via active account Physical Multi-
Purpose Keys GRP26XX Administration Guide P a g e | 64 Similar to Speed Dial but it will dial based on the current active account. For example, if the phone is offhook and account 2 is active, it will call the configured Speed Dial number using account 2. Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call. Enable MPK Sending DTMF has to be set to Yes first. Voice Mail Select Account and enter the Voice Mail access number in the Value field. Call Return The last answered calls can be dialed out by using Call Return. The Value field should be left blank. Also, this option is not binding to the account and the call will be returned based on the account with the last answered call. Transfer Select Account, and enter the number in the Value field to be transferred
(blind transfer) during the call. Call Park Select Account, and enter the call park extension in the Value field to park /pick up the call. Monitored Call Park Select account from Account field, and enter the call park extension in the Value field to park/pick up the call, and also monitor the parked call via Line Keys light. Intercom Select Account, and enter the extension number in the Value field to do the intercom. LDAP Search This option is to narrow the LDAP search scope. Enter the LDAP search base in the Description field. It could be the same or different from the Base in LDAP configuration under Advanced Settings. The Base in LDAP configuration will be used if the Description field is left blank. Enter the LDAP Name/Number filter in the Value field. GRP26XX Administration Guide P a g e | 65 For example:
If users set MPK 1 as LDAP Search for Account 1, and set filters:
Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li Since the Base for LDAP server configuration is:
dc=66randstream,dc=com, ou=video,ou=SZ is added to narrow the LDAP search scope. sn=Li is the example to filter the last name. Conference Allow user to set their Multi-Purpose Key to Conference mode to trigger a conference. By setting the extension number in the value box, the users will be able to activate a 3-way conference by simply press the assigned MPK button. Multicast Paging This option is for multicast sending. Enter Line key description in Description field and multicast sending address in Value field. Record This option is for Recording calls. Enter Line key description in Description filed and the recorded extension number in Value field. Please make sure whether your VOIP provider supports this feature before using it. Call Log Select Account and enter account number in the Value field to allow configuration of call log for other extension. Menu Select this feature in order to display the Menu from the MPK buttons, no field dis required for configuration. XML Application Select this feature in order to start the XML Application from the MPK buttons, no field dis required for configuration. Information Select this feature in order to display the Information popup to show the firmware version, MAC address, IP address and IP Settings from the GRP26XX Administration Guide P a g e | 66 MPK buttons, no field dis required for configuration. Message Select this feature in order to display the Message menu from the MPK buttons, no field dis required for configuration Forward Set the MPK Button to perform call forwarding to the destination number configured on the Value Field. During ringing press the button to perform the call forward. DND Press the configured key to enabled/Disable DND. Redial On this mode, the configured key can be used to redial numbers. Instant Messages On this mode, the configured key can be used to enter IM menu and send new messages Multicast Listen Address The MPK button can be used to access directly to the Multicast listening IP list. Keypad Lock Configure the MPK button to be used to lock/unlock the keypad. More Softkey Display Mode Allows users to choose from the original Toggle mode or the enhanced Menu mode. With the enhanced Menu mode, the MORE softkey now will not need the user to tap multiple times on MORE to get to next pages, instead, pressing MORE will have a popup window and allow users to choose from the list. With Toggle mode, users need to press MORE softkey to switch between options. Show Target Softkey Allows users to remove target softkey by toggle Yes/No option during the off-hook dial screen and transfer screen. Softkeys Settings GRP26XX Administration Guide P a g e | 67 Custom Softkey Layout Enables/Disables custom softkey layout. Enforce Softkey Layout Position Whether to enforce the custom softkey layout position. When enabled, GUI will still preserve the space if the configured softkey is unable to show. Hide System Softkey on Main Page Configures to hide the system generated softkey (Next, History, ForwardAll, Redial) on main page. Default value is none. Dialing State Custom softkey layout when device is under Dialing State. Available Softkeys: Phonebook(BT), BT On/Off, EndCall, ReConf, ConfRoom, Redial, Dial, Backspace, PickUp. Onhook Dialing State Custom softkey layout when device is under Onhook Dialing State. Available Softkeys: Phonebook(BT), DirectIP, Cancel, Dial, Backspace Ringing State Custom softkey layout when device is under Ringing State. Available Softkeys: Answer, Reject, Forward, ReConf.Calling State Calling State Custom softkey layout when device is under calling State. Available Softkeys: BT On/Off, EndCall, ReConf, ConfRoom, ConfCall. Call Connected State Custom softkey layout when device is under call connected State. Available Softkeys: Phonebook(BT), BT On/Off, EndCall, ReConf, ConfRoom, ConfCall, Cancel, New Call, Swap, Transfer, Trnf>VM, DialDTMF, BS-Ccenter, Record On/Off(UCM), Record On/Off, CallPark(UCM), PrivateHold, CallPark. Conference Connected State Custom softkey layout when device is under Conference Connected State. Available Softkeys: BT On/Off, EndCall, Kick. On Hold State Custom softkey layout when device is under On Hold State. Available Softkeys: ReConf, Resume, Transfer, ConfCall, Add. GRP26XX Administration Guide P a g e | 68 Call Failed State Custom softkey layout when device is under Call Failed State. Available Softkeys: EndCall, ReConf, ConfRoom. Transfer State Custom softkey layout when device is under Transfer State. Available Softkeys: BT On/Off, Cancel, BlindTrnf, AttTrnf, Backspace. Conference State Custom softkey layout when device is under Conference State. Available Softkeys: BT On/Off, Cancel, Dial, Backspace. Assigns a function to the corresponding Softkeys. The GRP2600 support 4 configurable Softkeys. Note: The first and last Softkeys are reserved for Exit/More functionality. The key mode options are:
Speed Dial Select the Account to dial from. And enter the Speed Dial number in the Value field to be dialed. Speed Dial via active account Similar to Speed Dial but it will dial based on the current active account. For example, if the phone is offhook and account 2 is active, it will call the configured Speed Dial number using account 2. Voice Mail Select Account & enter the Voice Mail access number in the Value field. Call Return Idle Screen Softkeys The last answered calls can be dialed out by using Call Return. The Value field should be left blank. Also, this option is not binding to the account and the call will be returned based on the account with the last answered call. Intercom Select Account, and enter the extension number in the Value field to do the intercom. LDAP Search This option is to narrow the LDAP search scope. Enter the LDAP search base in the Description field. It could be the same or different from the Base in LDAP configuration under Advanced Settings. The Base in LDAP configuration will be used if the Description field is left blank. Enter the LDAP Name/Number filter in the Value field. GRP26XX Administration Guide P a g e | 69 For example: If users set MPK 1 as LDAP Search for Account 1, and set filters:
Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li Since the Base for LDAP server configuration is dc=70randstream,dc=com, ou=video,ou=SZ is added to narrow the LDAP search scope. sn=Li is the example to filter the last name. Call Log Select Account and enter account number in the Value field to access to the Call Log of that selected account. Menu Select this feature in order to display the Menu from the MPK buttons, no field dis required for configuration. Information Select this feature in order to display the Information popup to show the firmware version, MAC address, IP address and IP Settings from the MPK buttons, no field dis required for configuration. Message Select this feature in order to display the Message menu from the MPK buttons, no field dis required for configuration Assigns a function to the corresponding Call Screen Softkeys. Speed Dial Select the Account to dial from. And enter the Speed Dial number in the Value field to be dialed. Speed Dial via active account Similar to Speed Dial but it will dial based on the current active account. For example, if the phone is offhook and account 2 is active, it will call the configured Speed Dial number using account 2. Dial DTMF Enter a series of DTMF digits in the Value field to be dialed during the call. Enable MPK Sending DTMF has to be set to Yes first. Voice Mail Select Account & enter the Voice Mail access number in the Value field. Call Return The last answered calls can be dialed out by using Call Return. Call Screen Softkeys GRP26XX Administration Guide P a g e | 70 The Value field should be left blank. Also, this option is not binding to the account and the call will be returned based on the account with the last answered call. Intercom Select Account, and enter the extension number in the Value field to do the intercom. LDAP Search This option is to narrow the LDAP search scope. Enter the LDAP search base in the Description field. It could be the same or different from the Base in LDAP configuration under Advanced Settings. The Base in LDAP configuration will be used if the Description field is left blank. Enter the LDAP Name/Number filter in the Value field. For example: If users set MPK 1 as LDAP Search for Account 1, and set filters:
Description -> ou=video,ou=SZ,dc=grandstream,dc=com Value -> sn=Li Since the Base for LDAP server configuration is dc=71randstream,dc=com, ou=video,ou=SZ is added to narrow the LDAP search scope. sn=Li is the example to filter the last name. Call Log Select Account and enter account number in the Value field to access to the Call Log of that selected account. Information Select this feature in order to display the Information popup to show the firmware version, MAC address, IP address and IP Settings from the MPK buttons, no field dis required for configuration. Message Select this feature in order to display the Message menu from the MPK buttons, no field dis required for configuration Settings Web Service Use Auto Location Configures to enable or disable auto location services on the phone. (Reboot Service Required). The default setting is Yes. Enable Weather Update City Code Configures to enable or disable weather update on the phone. If set to No, the weather information screen will not show. Default setting is Yes. Configures weather city code for the phone to look up the weather information. The default setting is Automatic and the weather information will be obtained based on the IP location of the phone if available. Otherwise, select the self-defined city code to manually chose the wanted city. GRP26XX Administration Guide P a g e | 71 Enter the zip code or the name of the city you want to show its weather information on the screen. Note: By entering only the name of the city, the phone is going to choose the best match; for this reason, the city being displayed would have been Self-defined city code mistaken. Example: in the case of entering Dallas, the phone will not be able to know if the user means Dallas, TX, Dallas, NC or Dallas, Scotland, and it will select by default Dallas, TX. It is better to specify than the name of the state/Country in the case of similar city names. Update Interval Specifies weather update interval (in minutes). Default value is 15 minutes. Degree Unit User could choose Fahrenheit, Celsius, or Auto to display the degree unit. Specifies the degree unit for the weather information to display on the phone. Settings XML Application The default setting is Auto. Server Path Configures the server path to download the idle screen XML file. This field could be IP address or URL, with up to 256 characters. Specifies the Softkey name displayed on the idle screen for the users to Softkey Label enter XML application. The default Softkey Label is XMLApp. Default Background Enters a color to use in HEX format. Default will be transparent. Color E.g. #000000. Reference: http://htmlcolorcodes.com Block Call Screen Permits to block auto-switching to call screen when XML application is running. Default is disabled. Settings Voice Monitoring Session Report VQ RTCP-XR Session When enabled, phone will send a session quality report to the central report Report collector at the end of each call. Interval Report VQ RTCP-XR Interval When enabled, phone will send an interval quality report to the central report Report collector periodically throughout a call. VQ RTCP-XR Interval Report Period Alert Report Warning Threshold for MosIq Configure the interval (in seconds) of phone sending an interval quality report to the central report collector periodically throughout a call. Default is 20 seconds. Configure the threshold value of listening MOS score (MOS-LQ) multiplied by 10. The threshold value of MOS-LQ causes the phone to send a warning alert quality report to the central report collector. Critical Threshold for Configure the threshold value of listening MOS score (MOS-LQ) multiplied GRP26XX Administration Guide P a g e | 72 MosIq by 10. The threshold value of MOS-LQ causes the phone to send a critical alert quality report to the central report collector. Warning Threshold for Configure the threshold value of one way delay (in milliseconds) that causes Delay the phone to send a warning alert quality report to the central report collector. Critical Threshold for Configure the threshold value of one way delay (in milliseconds) that causes Delay the phone to send a warning alert quality report to the central report collector. Display Report Display Report on Web UI When enabled, phone will display quality report on WEB UI. Display Report on LCD When enabled, phone will display quality report on LCD. Custom Display Layout on LCD When enabled, phone will display quality report on LCD. Network Page Definitions Network Basic Settings Table 10: Network Page Definitions Internet Protocol Selects Prefer Ipv4 or Prefer Ipv6. The default setting is Prefer Ipv4. IPv4 Address IPv4 Address obtain Ipv4 address. Users could select DHCP, Static IP or PPPoE. By Allows users to configure the appropriate network settings on the phone to default, it is set to DHCP. Host name (Option 12) Specifies the name of the client. This field is optional but may be required by some Internet Service Providers. Used by clients and servers to exchange vendor class ID. DHCP Vendor Class ID
(Option 60) The default setting is Grandstream GRP2612 for GRP2612, Grandstream GRP2612P for GRP2612P, Grandstream GRP2612W for GRP2612W, Grandstream GRP2613 for GRP2613 and Grandstream GRP2614 for GRP2614. PPPoE Account ID Enter the PPPoE account ID. PPPoE Password Enter the PPPoE Password. PPPoE Service Name Enter the PPPoE Service Name. Ipv4 Address Enter the IP address when static IP is used. Subnet Mask Enter the Subnet Mask when static IP is used for IPv4. Gateway Enter the Default Gateway when static IP is used for IPv4. DNS Server 1 Enter the DNS Server 1 when static IP is used for IPv4. DNS Server 2 Enter the DNS Server 2 when static IP is used for IPv4. Preferred DNS Server Enters the Preferred DNS Server for Ipv4. IPv6 Address GRP26XX Administration Guide P a g e | 73 IPv6 Address Type obtain IPv6 address. Users could select Auto-configured or Statically Allows users to configure the appropriate network settings on the phone to Static IPv6 Address IPv6 Prefix Length Ipv6 Prefix configured for the IPv6 address type. Enter the static IPv6 address when Full Static is used in Statically configured Ipv6 address type. Enter the IPv6 prefix length when Full Static is used in Statically configured Ipv6 address type. Enter the IPv6 Prefix (64 bits) when Prefix Static is used in Statically configured IPv6 address type. DNS Server 1 Enter the DNS Server 1 for IPv6. DNS Server 2 Enter the DNS Server 2 for IPv6. Preferred DNS server Enter the Preferred DNS Server for IPv6. Network Advanced Settings 802.1X mode value is disabled. To enable 802.1X mode, this field should be set to EAP-
Allows the user to enable/disable 802.1X mode on the phone. The default 802.1X Identity MD5 Password 802.1X CA Certificate MD5, users may also choose EAP-TLS, or EAP-PEAP. Enter the Identity information for the 802.1x mode. Note: Letters, digits and special characters including @ and are accepted. Enter the MD5 Password for the 802.1X mode. Note: Letters, digits and special characters including @ and are accepted. Uploads / deletes the 802.1X CA certificate to the phone; or delete existed 802.1X CA certificate from the phone. 802.1X Client Uploads / deletes 802.1X Client certificate to the phone; or delete existed Certificate 802.1X Client certificate from the phone. HTTP Proxy HTTPS Proxy Bypass Proxy For Layer 3 QoS for SIP Layer 3 QoS for RTP Enable DHCP VLAN Specifies the HTTP proxy URL for the phone to send packets to. The proxy server will act as an intermediary to route the packets to the destination. Specifies the HTTPS proxy URL for the phone to send packets to. The proxy server will act as an intermediary to route the packets to the destination. Enter host names that do not require a proxy to reach. Those names should be separated by commas. Defines the Layer 3 QoS parameter for SIP. This value is used for IP Precedence, Diff-Serv or MPLS. The default value is 26. Defines the Layer 3 QoS parameter for RTP. This value is used for IP Precedence, Diff-Serv or MPLS. The default value is 46. Enables auto configure for VLAN settings through DHCP. Disabled by default. Enable Manual VLAN Enables/disables manual VLAN configuration. When this option is set to Configuration Disabled, the phone will bypass VLAN configuration and only use the DHCP GRP26XX Administration Guide P a g e | 74 Layer 2 QoS 802.1Q/VLAN Tag Layer 2 QoS 802.1p Priority Value VLAN to configure VLAN tag and priority. Default is Enabled. Assigns the VLAN Tag of the Layer 2 QoS packets. The default value is 0. Assigns the priority value of the Layer2 QoS packets. The default value is 0. PC Port Mode port will go through PC port as well and packets can be captured by Configure the PC port mode. When set to Mirrored, the traffic in the LAN connecting a PC to the PC port. The default setting is Enabled. PC Port VLAN Tag Assigns the VLAN Tag of the PC port. The default value is 0. PC Port Priority Value Assigns the priority value of the PC port. The default value is 0. Enable CDP Enables/Disables CDP Cisco Discovery Protocol. Enable LLDP Controls the LLDP (Link Layer Discovery Protocol) service. The default setting is Enabled. LLDP TX Interval Defines LLDP TX Interval (in seconds). Valid range is 1 to 3600. Maximum Transmission Unit Defines the MTU in bytes. Default is 1500 bytes.
(MTU) Network Remote Control Action URI Support Enable/disabled action URI feature on the phone. Remote control Pop up window support Action URI allowed IP list Indicates whether the phone is enabled to pop up allow remote control. List of allowed IP address from which the phone receives action URI. The Allowed IP addresses are separated by a comma such as 192.168.1.1,192.168.1.2. Set this field to any to allow any IP address to send Action URL to the phone. The default value is empty string which means no IP address is allowed for remotely control the phone. CSTA Control Indicates whether CSTA Control feature is enabled. Change of this configuration will need the system to reboot to take effect. Network Affinity Settings Affinity Support Allows communication with GS Affinity CTI application to manage telephone calls from computer. If enabled, a reboot is required to establish the communication. Default is Disabled. GS Affinity CTI Application is available HERE and its User Guide HERE. Preferred Account Selects the account on which CTI support is enabled. Network Bluetooth Settings Bluetooth Power Configures Bluetooth to power on, off or off with hiding menu from LCD. Default setting is On. GRP26XX Administration Guide P a g e | 75 Handsfree Mode Enable / disable Bluetooth handsfree feature. Default setting is Off. Bluetooth Name Specifies the Bluetooth device name. Network OpenVPN Settings OpenVPN Enable Enable/Disable OpenVPN feature. Default is No. OpenVPN Server Address Specify the IP address or FQDN for the OpenVPN Server. OpenVPN Port Specify the listening port of the OpenVPN server. Default is 1194. OpenVPN Transport Specify the Transport Type of OpenVPN whether UDP or TCP. Default is UDP. OpenVPN CA new upload, users could click on Delete to erase the last certificate, and Click on Upload to upload the Certification Authority of OpenVPN. For a then upload a new one. OpenVPN Certificate could click on Delete to erase the last certificate, and then upload a new Click on Upload to upload OpenVPN certificate. For a new upload, users one. Click on Upload to upload OpenVPN Key. OpenVPN Client Key For a new upload, users could click on Delete to erase the last certificate, OpenVPN Cipher Method OpenVPN Username OpenVPN Password and then upload a new one. Specifies the Cipher method used by the OpenVPN server. The available options are: Blowfish, AES-128, AES-256 and Triple-DES. Default setting is:
Blowfish. Configures the optional username for authentication if the OpenVPN server supports it. Configures the optional password for authentication if the OpenVPN server supports it. Additional options to be appended to the OpenVPN config file, separated by semicolons. For example, comp-lzo no;auth SHA256 Additional Options Note: Please use this option with caution. Make sure that the options are recognizable by OpenVPN and do not unnecessarily override the other Network SNMP Settings configurations above. Enable SNMP Enables/Disables the SNMP feature. Default settings is No. SNMP version. Select Version 1, Version 2 or Version 3. Version Default is Version 3. Port SNMP port (Default 161). GRP26XX Administration Guide P a g e | 76 SNMP Trap Version Trap version of the SNMP trap receiver. Default is Trap Version 2. SNMP Trap IP IP address of the SNMP trap receiver. SNMP Trap Port Port of the SNMP trap receiver (Default 162) SNMP Trap Interval The interval between each trap sent to the trap receiver SNMP Trap Community Community string associated to the trap. It must match the community string of the trap receiver. SNMP Username Username for SNMPv3 noAuthUser: Users with security level noAuthnoPriv and context name as noAuth. Security Level authUser: Users with security level authNoPriv and context name as auth. privUser: Users with security level authPriv and context name as priv. Authentication Protocol Select the Authentication Protocol: None or MD5 or SHA. Privacy Protocol Select the Privacy Protocol: None or DES or AES. Authentication Key Enter the Authentication Key. Privacy Key Enter the Privacy Key. SNMP Trap Username User name for SNMPv3 Trap. noAuthUser: Users with security level noAuthnoPriv and context name as noAuth. Trap Security Level authUser: Users with security level authNoPriv and context name as auth. privUser: Users with security level authPriv and context name as priv. Trap Authentication Protocol Select the Authentication Protocol: None or MD5 or SHA. Trap Privacy Protocol Select the Privacy Protocol: None or DES or AES. Trap Authentication Key Enter the Trap Authentication Key Trap Privacy Key Enter the Trap Privacy Key. Network WiFi Settings (Available on GRP2614 only) Enable/Disable WiFi Enables / Disables the WiFi on the phone. Default setting is No. Country Specifies the Wi-Fi encryption type. Access Point SSID Enters WiFi SSID name to connect. GRP26XX Administration Guide P a g e | 77
(1 - 10) Password Configures the authentication password to access WiFi Network. Security Type Specifies the WiFi encryption type. The available options are the following: None, WEP, WPA, WPA Enterprise and Auto. Default settings is None. Maintenance Page Definitions Maintenance Web Access Table 11 : Maintenance Page Definitions New Password Set new password for web GUI access as User. This field is case sensitive. Confirm Password Enter the new User password again to confirm. Current Password The current admin password is required for setting a new admin password. New Password Set new password for web GUI access as Admin. This field is case sensitive. Confirm Password Enter the new Admin password again to confirm. Maintenance Upgrade and Provisioning Upgrade Firmware selecting the correct firmware file from the local storage, the phone will start Allows users to upload the firmware file locally by pressing Start, after the firmware upgrade automatically. Firmware Upgrade and Always Check for New Firmware, Check New Firmware only when F/W Specifies how firmware upgrading and provisioning request to be sent:
Provisioning pre/suffix changes, Always Skip the Firmware Check. The default setting is Always Check for New Firmware. Always Authenticate Only applies to HTTP/HTTPS. If enabled, the phone will send credentials Before Challenge before being challenged by the server. The default setting is No. Allow DHCP Option 43 and Option 66 Override Server Additional Override DHCP Option Allow DHCP Option 120 to override SIP Server 3CX Auto Provision Default setting is Yes. DHCP option 66 originally was only designed for TFTP server. Later on, it was extended to support an HTTP URL. GRP phones support both TFTP and HTTP server via option 66. Users can also use DHCP option 43 vendor specific option to do this. DHCP option 43 approach has priorities. The phone is allowed to fall back to the original server path configured in case the server from option 66 fails. When enabled, users could select Option 150 or Option 160 to override the firmware server instead of using the configured firmware server path or the server from option 43 and option 66 in the local network. Please note this option will be effective only when option Allow DHCP Option 43 and Option 66 to Override Server is enabled. The default setting is None. Enables DHCP Option 120 from local server to override the SIP Server on the phone. The default setting is No. Enables automatic provisioning feature on the phone when 3CX is used as the SIP server. The default setting is Yes. GRP26XX Administration Guide P a g e | 78 Automatic Upgrade Enables automatic upgrade and provisioning. The default setting is No. Randomized Automatic Randomized Automatic Upgrade within the range of hours of the day or Upgrade postpone the upgrade every X minute(s) by random 1 to X minute(s). Hour of the Day (0-23) Defines the hour of the day to check the HTTP/TFTP/FTP server for firmware upgrades or configuration files changes. The default value is 1. Day of the Week (0-6) Defines the day of the week to check HTTP/TFTP/FTP server for firmware upgrades or configuration files changes. The default value is 1. Disable SIP NOTIFY Device will not challenge NOTIFY with 401 when set to Yes. Authentication Default setting is No. If set to "Yes", the phone will ask the user to upgrade. If there is no response, Firmware Upgrade the phone will proceed with the upgrade. Confirmation If set to "No", the phone will automatically upgrade without user input. Default is Yes. Config Config Upgrade Via Allows users to choose the config upgrade method: TFTP, FTP, FTPS, HTTP or HTTPS. The default setting is HTTPS. Config Server Path Defines the server path for provisioning. Config HTTP/HTTPS User Name Config HTTP/HTTPS Password The user name for the HTTP/HTTPS server. The password for the HTTP/HTTPS server. Config File Prefix configuration file with the matching encrypted prefix will be downloaded and Enables your ITSP to lock configuration updates. If configured, only the flashed into the phone. Config File Postfix configuration file with the matching encrypted postfix will be downloaded and Enables your ITSP to lock configuration updates. If configured, only the flashed into the phone. XML Config File Password The password for encrypting XML configuration file using OpenSSL. This is required for the phone to decrypt the encrypted XML configuration file. Authenticate Conf File Download Device Configuration User protection Sets the phone system to authenticate configuration file before applying it. When set to Yes, the configuration file must include value P1 with phone systems administration password. If it is missed or does not match the password, the phone system will not apply it. Default setting is No. Click to download phones configuration file in .txt format. Note: Configuration backup file doesnt include passwords or CA/Custom certificate When user protection is on, pvalues that user sets will not be changed by provision or provider. GRP26XX Administration Guide P a g e | 79 If User protection is OFF, everyone (Provider, user or admin) has access to most of the Pvalues. If User protection is ON, only those (normally user or admin) who have privilege can modify the configuration. By default, device will provision the first available config in the order of cfgMAC, cfgMAC.xml, cfgMODEL.xml and cfg.xml (corresponding to device specific, model specific and global configs). If this option is enabled, the phone will inverse the downloading process to cfg.xml > cfgGRP2600.xml > cfgMAC.bin > cfgMAC.xml. The following files will override the files that has already been load and processed. This allows users to download part of the configuration that does not include any personal settings like Username and Passwords. Also, it will include all the changes manually made by user from web UI, or config file uploaded from Upload Device Configuration, but not include the changes from the server provision via TFTP/FTP/FTPS/HTTP/HTTPS. Uploads configuration file to phone. Download and Process All Available Config Files Download User configuration Upload Device Configuration Export backup Export backup package which contains device configuration along with Package personal data. Restore from Backup package Firmware Firmware Upgrade Via Click to upload backup package and restore. Allows users to choose the firmware upgrade method:
TFTP, FTP, FTPS, HTTP or HTTPS. The default setting is HTTPS. Firmware Server Path Defines the server path for the firmware server. Firmware HTTP/HTTPS User Name Firmware HTTP/HTTPS Password The user name for the HTTP/HTTPS server. The password for the HTTP/HTTPS server. Firmware File Prefix with the matching encrypted prefix will be downloaded and flashed into the Enables your ITSP to lock firmware updates. If configured, only the firmware phone. Firmware File Postfix with the matching encrypted postfix will be downloaded and flashed into the Enables your ITSP to lock firmware updates. If configured, only the firmware Maintenance Syslog phone. If set to SSL/TLS, the syslog messages will be sent through secured TLS Syslog Protocol protocol to syslog server. Default setting is UDP. GRP26XX Administration Guide P a g e | 80 Syslog Server Syslog Level Note: The CA certificate is required to connect with the TLS server. The URL or IP address of the syslog server for the phone to send syslog to. Note: By adding port number to the Syslog server field (i.e 172.18.1.1:1000), the phone will send syslog to the corresponding port of that IP. Selects the level of logging for syslog. The default setting is None. There are 4 levels: DEBUG, INFO, WARNING and ERROR. Syslog messages are sent based on the following events:
Product model/version on boot up (INFO level);
NAT related info (INFO level);
sent or received SIP message (DEBUG level);
SIP message summary (INFO level);
inbound and outbound calls (INFO level);
registration status change (INFO level);
negotiated codec (INFO level);
Ethernet link up (INFO level);
Syslog Keyword Filtering Send SIP Log SLIC chip exception (WARNING and ERROR levels);
Memory exception (ERROR level). Syslog will be filtered based on keywords provided. If you enter multiple keywords, it should be separated by ,. Please note that no spaces are allowed. Configures whether the SIP log will be included in the syslog messages. The default setting is No. Note: By setting Send SIP Log to Yes, the phone will still send SIP log from syslog even when Syslog Level set to NONE. Show Internet Down If enabled, the internet down warning message will display when internet is Message down. Auto Recover From If set to Yes, the phone will automatically recover when running abnormal. Abnormal The default setting is Yes. Maintenance TR-069 ACS URL URL for TR-069 Auto Configuration Servers (ACS). TR-069 Username ACS username for TR-069. TR-069 Password ACS password for TR-069. Periodic Inform Enable Periodic Inform Interval Connection Request Username Enables periodic inform. If set to Yes, device will send inform packets to the ACS. The default setting is No. Sets up the periodic inform interval to send the inform packets to the ACS. The user name for the ACS to connect to the phone. GRP26XX Administration Guide P a g e | 81 Connection Request Password Connection Request Port The password for the ACS to connect to the phone. The port for the ACS to connect to the phone. CPE SSL Certificate The Cert File for the phone to connect to the ACS via SSL. CPE SSL Private Key The Cert Key for the phone to connect to the ACS via SSL. Randomized TR069 When enabled, this option allows users to randomize the sending of TR069 Startup INFORM packets. Maintenance Security Settings Security Configuration via Keypad Menu Configures the access control for the users to configure from keypad Menu. There are three different options:
Unrestricted: All the options can be accessed in keypad Menu. Basic settings only: The SIP option under Phone submenu, and Network, Upgrade, UCM Detect and Factory Reset options under System submenu will not be available in LCD Menu. Constraint Mode: The phone will require administration password to change the Network, Upgrade and Factory Reset options under System submenu, and SIP option under Phone submenu as well. Locked Mode: The phone menu and changing MPK/VPK/Line are disabled. The default setting is Unrestricted. Validate Server Certificates After enabling this feature, phone will validate the servers certificate. If the server that our phone tries to register on is not on our list, it will not allow server to access the phone. If set to "Yes", the keypad can be locked by pressing and holding the STAR
* key for about 4 seconds. A lock icon will show indicating the keypad is Enable STAR key locked. Keypad Locking The default setting is "Yes". Note: When the keypad is locked, users need to press and hold the STAR
* key for about 4 seconds again and then enter the password to unlock it. SIP TLS Certificate SSL Certificate used for SIP Transport in TLS/TCP. SIP TLS Private Key SSL Private key used for SIP Transport in TLS/TCP. SIP TLS Private Key SSL Private key password used for SIP Transport in TLS/TCP. Password Custom Certificate The uploaded custom certificate will be used for SSL/TLS communication instead of the GRP phone default certificate. Web Access Mode Sets the protocol for web interface. The default setting is HTTP. GRP26XX Administration Guide P a g e | 82 Enable User Web Access Administrator can disable or enable user web access. Default is Enabled. HTTP Web Port Configures the HTTP port under the HTTP web access mode. HTTPS Web Port Disable SSH SSH Public Key Web/Keypad/Restrict mode Lockout Duration Web Session Timeout Configures the HTTPS port under the HTTPS web access mode. Default setting is 443. Disables SSH access. The default setting is No. This option allows you to use authentication keys for SSH access. The public key should be loaded to phones web UI while the private key should be used in the SSH tool side. Note: This will allow upcoming SSH access without password. Specifies the time in minutes that the web or LCD login interface will be locked out to user after five login failures. This lockout time is used for web login, STAR keypad unlock, and LCD restrict mode admin login. Range is 0-
60 minutes. Configures timer to logout web session during idle. Default is 10 min. Range is 2-60 min. Web Access Attempt Configures attempt limit before lockout. Default is 5. Range is 1-10. Limit Maintenance Security Settings Trusted CA Certificates Trusted CA Certificates Note: Users can either upload the file directly from web or they can choose Allows to upload and delete the CA Certificate file to phone. MaintenanceSecurity Settings Keypad Lock to provision it from their cfg.xml file. Enable Keypad Locking If set to Yes the keypad can be locked either manually by pressing for 4 seconds * key or pressing a VPK/MPK which set to keypad lock mode, also the keypad will be locked automatically after the configured timer. Keypad Lock Type Password to Lock/Unlock Keypad Lock Timer Emergency If set to Functional Keys then only functional keys will be locked and users still are allowed to dial configured emergency numbers. Set the password to Unlock the keypad. Configure the idle screen timer after which the keypad will be automatically locked. Enter list of allowed emergency numbers when keypad is locked (separate the numbers with ,. Maintenance Packet Capture GRP26XX Administration Guide P a g e | 83 Status Displays packet capture status. When user starts to capture trace file, it will show RUNNING status, otherwise, it will show STOPPED. With RTP Packets Maintenance Tools Defines whether the packet capture file contains RTP or not. The default setting is No. Provision For more details please refer to [GRP2600 TOOLS]. Factory Reset Ping Traceroute Directory Page Definitions Directory Contacts Search Bar Allows users searching for phonebook entries. Specifies Contacts First Name, Last Name, Phone Number, Accounts and Groups Blacklist, Whitelist, Work, Friends and Family) to add one new contact in phonebook. Add Contact Note: If the contact number belongs to Blacklist group, the call from this number will be blocked. If the contact number belongs to Whitelist group, when the phone is on DND mode, the call from whitelist number will be Edit Contact Edits selected contact. allowed. Deletes all contacts from phonebook. Delete All Contacts NOTE: a message prompt will be displayed so that users will confirm to delete or cancel the operation, in order to prevent users from losing contacts Directory Group Management when deleting them accidentally. Add Group Specifies Groups name to add new group. More than 30 Groups can be added. Edit Group Edits selected group. Directory Phonebook Management Enable Phonebook XML Download HTTP/HTTPS User Name HTTP/HTTPS Password Configures to enable phonebook XML download. Users could select HTTP/HTTPS/TFTP to download the phonebook file. The default setting is "Disabled". The user name for the HTTP/HTTPS server. The password for the HTTP/HTTPS server. Phonebook XML Configures the server path to download the phonebook XML. GRP26XX Administration Guide P a g e | 84 Server Path This field could be IP address or URL, with up to 256 characters. Phonebook Download Interval Remove Manually-
edited Entries on Download Configures the phonebook download interval (in minutes). If it's set to 0, the automatic download will be disabled. The default value is 0. The valid range is 5 to 720 minutes. If set to "Yes", when XML phonebook is downloaded, the entries added manually will be automatically removed. The default setting is "Yes". Import Group Method imported one; When set to Append, the imported groups will be attended When set to Replace, existing groups will be completely replaced by Sort Phonebook by Download XML Phonebook Upload XML Phonebook with the current one. Sort phonebook based on the selection of first name or last name. The default setting is Last Name. Click on "Download" to download the XML phonebook file to local PC Click on "Upload" to upload local XML phonebook file to the phone. Control the behavior of phonebook key. There are five options: Default, LDAP Phonebook Key Search, Local Phonebook, Local Group, and Broadsoft Phonebook. The Function default setting is Default, when user presses it, phone LCD will show the five options. Configures default phonebook search mode. Select Quick match or Exact Default search mode match. Default setting is Quick match. Directory Call History Delete Users can select an entry, then click Delete to remove it from the list. Delete All Directory LDAP LDAP Protocol Click on Delete All in order to remove all Call History stored in the phone. Note: Users could use the drop-down list to show only selected call history type (All, Answered, Dialed, Missed, Transferred) and also use navigation keys to browse pages when many entries exist. Configures the LDAP protocol to LDAP or LDAPS. The default setting is LDAP. LDAPS is a feature to support LDAP over TLS. Server Address Configures the IP address or DNS name of the LDAP server. Port Configures the LDAP server port. The default port number is 389. Configures the LDAP search base. This is the location in the directory where the search is requested to begin. Base Example:
dc=grandstream, dc=com ou=Boston, dc=grandstream, dc=com GRP26XX Administration Guide P a g e | 85 User Name Password Configures the bind "Username" for querying LDAP servers. Some LDAP servers allow anonymous binds in which case the setting can be left blank. Configures the bind "Password" for querying LDAP servers. The field can be left blank if the LDAP server allows anonymous binds. Configures the filter used for number lookups. Examples:
LDAP Number Filter
(|(telephoneNumber=%)(Mobile=%) returns all records which has the
"telephoneNumber" or "Mobile" field starting with the entered prefix;
(&(telephoneNumber=%)
(cn=*)) returns all the records with the
"telephoneNumber" field starting with the entered prefix and "cn" field set. Configures the filter used for name lookups. Examples:
LDAP Name Filter
(|(cn=%)(sn=%)) returns all records which has the "cn" or "sn" field starting with the entered prefix;
(!(sn=%)) returns all the records which do not have the "sn" field starting with the entered prefix;
(&(cn=%) (telephoneNumber=*)) returns all the records with the "cn" field starting with the entered prefix and "telephoneNumber" field set. LDAP Version Selects the protocol version for the phone to send the bind requests. The default setting is "Version 3". Specifies the "name" attributes of each record which are returned in the LDAP search result. This field allows the users to configure multiple space LDAP Name Attributes separated name attributes. Example:
gn cn sn description LDAP Number Attributes Specifies the "number" attributes of each record which are returned in the LDAP search result. This field allows the users to configure multiple space separated number attributes. Example:
telephoneNumber telephoneNumber Mobile Configures the entry information to be shown on phone's LCD. Up to 3 fields LDAP Display Name can be displayed. Example:
%cn %sn %telephoneNumber Max. Hits Specifies the maximum number of results to be returned by the LDAP server. If set to 0, server will return all search results. The default setting is 50. GRP26XX Administration Guide P a g e | 86 Search Timeout Specifies the interval (in seconds) for the server to process the request and client waits for server to return. The default setting is 30 seconds. Sort Results Specifies whether the searching result is sorted or not. Default setting is "No". LDAP Lookup Configures to enable LDAP number searching when dialing and receiving calls. Configures the display name when LDAP looks up the name for incoming call or outgoing call. This field must be a subset of the LDAP Name Attributes. Lookup Display Name Example:
gn cn sn description With LDAP Lookup Incoming call, Outgoing call selected, DUT will performs LDAP search during incoming and outgoing call. If exact match search Exact Match Search enabled, during the LDAP search, DUT will only get the result that matches the search input exactly. i.e. if 100 is the incoming/outgoing number only 100 will get searched, *100* will not. Default is disabled. GRP26XX Administration Guide P a g e | 87 BLF LED PATTERNS Table 12: BLF LED Patterns Pattern: Default Pattern: Analog Calls state Light Indication Offline Off Idle Solid Green Trying Solid Red Talking Solid Red Proceeding Flashing Red Incoming call Flashing Red Pattern: Directional Calls state Light Indication Offline Off Idle Solid Green Trying Flashing Green Talking Solid Red Proceeding
(Initiator) Proceeding
(Receiver) Flashing Green Flashing Red Calls state Light Indication Offline Off Idle Solid Green Trying Solid Red Talking Solid Red Proceeding Solid Red Incoming call Flashing Red Mode: Inverse Calls state Light Indication Offline Off Idle Solid Red Trying Solid Green Talking Solid Green Proceeding Flashing Green Incoming call Flashing Green GRP26XX Administration Guide P a g e | 88 Incoming call Flashing Red Mode: Reserved (Red) Calls state Light Indication Offline Idle Off (Extension Board Icon:
Off) Off (Extension Board Icon:
Idle) Trying Solid Red Talking Solid Red Proceeding Solid Red Incoming call Flashing Red Mode: Reserved (Green) Calls state Light Indication Offline Idle Off (Extension Board Icon: Off) Off (Extension Board Icon: Idle) Trying Solid Green Talking Solid Green Proceeding Solid Green Incoming call Flashing Green GRP26XX Administration Guide P a g e | 89 NAT SETTINGS If the devices are kept within a private network behind a firewall, we recommend using STUN Server. The following settings are useful in the STUN Server scenario:
STUN Server Under SettingsGeneral Settings, enter a STUN Server IP (or FQDN) that you may have, or look up a free public STUN Server on the internet and enter it on this field. If using Public IP, keep this field blank. Use Random Ports It is under SettingsGeneral Settings. This setting depends on your network settings. When set to
"Yes", it will force random generation of both the local SIP and RTP ports. This is usually necessary when multiple GRPs are behind the same NAT. If using a Public IP address, set this parameter to "No". NAT Traversal It is under Accounts XNetwork Settings. Default setting is "No". Enable the device to use NAT traversal when it is behind firewall on a private network. Select Keep-Alive, Auto, STUN (with STUN server path configured too) or other option according to the network setting. GRP26XX Administration Guide P a g e | 90 BLUETOOTH (AVAILABLE ON GRP2614 ONLY) Bluetooth is a proprietary, open wireless technology standard for exchanging data over short distances from fixed and mobile devices, creating personal area networks with high levels of security. GRP2614 supports Bluetooth Class 2 of version 2.1. On the GRP2614, users could connect to cellphones (supporting Bluetooth) via hands free mode or use Bluetooth headset for making calls. To connect to a Bluetooth device, turn on GRP2614s Bluetooth radio first. The first time when using a new Bluetooth device with the GRP2614, "pair" the device with the phone so that both devices know how to connect securely to each other. After that, users could simply connect to a paired device. Turn off Bluetooth if it's not used. Bluetooth related settings are under GRP2614's LCD MenuSystemBluetooth. For more details on Bluetooth features, please refer to:
http://www.grandstream.com/sites/default/files/Resources/GRP2600_Bluetooth_User_Guide.pdf GRP26XX Administration Guide P a g e | 91 PACKET CAPTURE GRP2612/GRP2612P/GRP2612W/GRP2613/GRP2614 is embedded with packet capture function on firmware 1.0.4.10 or greater. The related options are under MaintenancePacket Capture. Figure 5: Packet Capture in Idle User can also define whether RTP packets will be captured or not from With RTP Packets option. When the capture configuration is set, press Start button to start packet capture. The Status will become RUNNING while capturing, as showed in Figure 6: Packet Capture when running. Press Stop button to end capture. Press Download button to download capture file to local PC. The capture file is in .pcap format. Figure 6: Packet Capture when running GRP26XX Administration Guide P a g e | 92 OUTBOUND NOTIFICATION SUPPORT Outbound notification options can be found under device web UISettingsOutbound Notifications. In the web UI, there are three sections under Outbound Notifications: Action URL, Destination and Notification. Action URL To use Outbound NotificationAction URL, users need to know the supported events and the dynamic variables for the supported events. The dynamic variables for the supported events will be replaced by the actual values on the phone in order to notify the event to SIP server. Table 13: Action URL - Supported Events Supported Events Setup Completed Terminated Call Registered Unregistered Off Hook On Hook Incoming Call Outgoing Call Missed Call Open DND Close DND Open Forward Close Forward Blind Transfer Attended Transfer Hold Call Established Call UnHold Call GRP26XX Administration Guide P a g e | 93 Figure 7: Action URL Settings Page Table 14: Action URL - Supported Dynamic Variables Supported Dynamic Variables Dynamic Variable Description
$phone_ip
$mac
$product The IP address of the phone The MAC address of the phone The product name of the phone
$program_version The software version of the phone
$hardware_version The hardware version of the phone
$language
$local The display language of the phone The called number on the phone
$display_local The display name of the called number on the phone
$remote The call number on the remote phone
$display_remote The display name of the call number on the remote phone
$active_user The account number during a call on the phone GRP26XX Administration Guide P a g e | 94 After the user finishes setting Action URL on phones web UI, when the specific phone event occurs on the phone, phone will send the Action URL to the specified SIP server. The dynamic variables in the Action URL will be replaced by the actual values. Here is an example:
Configure the following Action URL on the phones web UISettingsOutbound NotificationAction URL:
Incoming Call:
172.18.24.103/mac=$mac&local=$local Outgoing Call:
172.18.24.103/remote=$remote&phone_ip=$phone_ip On hold:
172.18.24.103/program_version=$program_version During incoming call, outgoing call and call hold, capture the trace on the phone and exam the packets. We can see the phone send Action URL with actual values to SIP server to notify phone events. In the following screenshot, from top to bottom, the phone events for each HTTP message are: Outgoing Call, Incoming Call and On Hold in the format of the defined action URL with the parameters replaced with actual values. Figure 8: Action URL Packet The P values listed in below table are for the options under phone web UISettingsOutbound NotificationAction URL. Table 15: Action URL Parameters P-values P Value Web UI Option Value Format P8304 P8305 P8306 P8308 P8309 P8310 P8311 Setup Completed Registered Unregistered Off Hook On Hook Incoming Call Outgoing Call String GRP26XX Administration Guide P a g e | 95 P8312 P8313 P8314 P8316 P8317 P8318 P8319 P8320 P8321 P8324 P8325 Missed Call Established Call Terminated Call Open DND Close DND Open Forward Close Forward Blind Transfer Attended Transfer Hold Call UnHold Call Destination The options under phones web UISettingsOutbound NotificationDestination configures the server information destination of the outbound notification. Click on Add Destination and users will see following window to configure destination server information. Figure 9: Action URL - Add Destination GRP26XX Administration Guide P a g e | 96 The following table describes each option in the above interface. Table 16: Action URL Add Destination Settings Destination Server Option Description Destination Name Identify the destination name. It must be unique. Protocol Enable SSL Configure the protocol associated with the destination server. Currently XMPP and SMTP are supported. Configure whether to use SSL to encrypt for SMTP protocol. This option is not editable for XMPP. Destination Address Configure destination server address, e.g., talk.google.com. Port Domain User Name Password From To Configure destination server port, e.g., 5222. Configure the destination server domain for XMPP protocol. This option is not editable for SMTP. Configure the authorization user name of the destination server. Configure the authorization user password for the destination server. Configure the sender name for SMTP protocol. This option is not editable for XMPP. Configure the receivers address. Extra Attribute Name such as jid for XMPP protocol. If jid is specified, user name and Configure extra attributes name reserved for protocol specific attributes domain will be overridden. Extra Attribute Value such as abc@gmail.com for jid of XMPP protocol. If its specified, Configure extra attributes value reserved for protocol specific attributes user name and domain will be overridden. Up to 10 destinations can be configured here. The P-values are listed in below table. P Value Destination Value Format Table 17: Action URL - Destination P-values P9910 Destination 1 String. Each P value consists of all the options configured for this P9911 Destination 2 destination. Example 1 - Destination 1 with protocol XMPP and 2 extra Attributes P9912 Destination 3 configured:
P9913 Destination 4 google.com&port=5222&user=username1&password=password1&from=
P9910=serverName=destination1&protocol=XMPP&serverAddress=talk.
&to=to1&domain=gmail.com&extraAttrName1=extraAttrValue1&extraAttr P9914 Destination 5 Name2=extraAttrValue2 GRP26XX Administration Guide P a g e | 97 P9915 Destination 6 P9916 Destination 7 P9917 Destination 8 P9918 Destination 9 Example 2 - Destination 2 with protocol SMTP and 3 extra Attributes configured:
P9911=serverName=destination2&protocol=SMTP&serverAddress=smtp s://smtp.gmail.com&port=465&user=username2&password=password2&
from=username2&to=to2&domain=&extraAttrName1=extraAttrValue1&e xtraAttrName2=extraAttrValue2&extraAttrName3=extraAttrValue3 P9919 Destination 10 The highlighted strings in above examples are the actual values configured in each field for the destination. Notification After configuring destination server, users can configure notification information under phones web UISettingsOutbound NotificationNotification. Click on Add Notification and users will see following window to configure notification. Figure 10: Action URL - Add Notification Table 18: Action URL Notification Options Notification Option Description Event Configures the event, which will trigger an outbound notification. Destination Subject Configures the name of the destination where the outbound notification will be sent to. Configures the subject of Email notification. This option is only applicable to SMTP protocol and it is not editable for other protocols. GRP26XX Administration Guide P a g e | 98 Message Configures the message body or the outbound notification. Extra Attribute Name Extra Attribute Value Configure extra attributes name reserved for specific attributes for a given notification in the future. Configures extra attributes value reserved for specific attributes for a given notification in the future. The message body of the notification for each event can be customized with dynamic attributes embedded. The following table shows the mapping between event and dynamic attribute. Table 19: Action URL Notification Events and Dynamic Attributes Event Dynamic Attribute Name Dynamic Attribute Description line account Line number associated with the call Account number associated with the call remoteNumber The remote party number Call_Missed DND Call_Forward remoteName localNumber localName sipServer call-id time status callType line account The remote party name The local party number The local party name The SIP server address of the account The SIP dialog call ID The time stamp when the missed call event occurs This is for DND status. The value can be enabled or disabled This is for the type of the call. The value can be incoming or outgoing Line number associated with the call Account number associated with the call remoteNumber The remote party number remoteName localNumber localName sipServer call-id time fwNumber fwReason OAMUser The remote party name The local party number The local party name The SIP server address of the account The SIP dialog call ID The timestamp when the call is forwarded Call Forward destination number Call Forward reason OAM user name such as admin OAM_Login OAMLoginSource OAM login source. The value can be SSH or WebGUI GRP26XX Administration Guide P a g e | 99 OAMLoginFromIP address of the PC who will log in phones web UI OAM login From IP address. The value is the IP OAMLoginCode time OAMUser OAMLoginSource or SSH OAM login result code. The value can be succeeded or failed OAM login time stamp OAM user name such as admin OAM login source. The value can be SSH or WebGUI OAM login From IP address. The value is the IP OAM_Lockout OAMLoginFromIP address of the PC who will log in phones web UI or SSH OAMLockoutCode OAM lockout result code. The value can be locked or unlocked OAMLockoutTime OAM lockout time stamp callingNumber Calling party number callType line account Type of the call. The value can be incoming or outgoing Line number associated with the call Account number associated with the call remoteNumber The remote party number Incoming_Call remoteName The remote party name localNumber The local party number localName sipServer call-id time callType line account The local party name The SIP server address of the account The SIP dialog call ID The time stamp when the incoming call event occurs Type of the call. The value can be incoming or outgoing Line number associated with the call Account number associated with the call Outgoing_Call remoteNumber The remote party number remoteName localNumber localName sipServer The remote party name The local party number The local party name The SIP server address of the account GRP26XX Administration Guide P a g e | 100 time callType line account The time stamp when the outgoing call event occurs Type of the call. The value can be incoming or outgoing Line number associated with the call Account number associated with the call remoteNumber The remote party number Call_Established remoteName The remote party name localNumber The local party number localName sipServer call-id startTime callType line account The local party name The SIP server address of the account The SIP dialog call ID The time stamp when outgoing call event occurs Type of the call. The value can be incoming or outgoing Line number associated with the call Account number associated with the call remoteNumber The remote party number Call_Terminated remoteName The remote party name localNumber The local party number localName sipServer call-id startTime duration account The local party name The SIP server address of the account The SIP dialog call ID The time stamp when the call is established The call duration The account number associated with the call forward status change Call_Forward_Status forwardNumberAll The forward number for Call Forward All forwardNumberBusy The forward number for Call Forward Busy forwardNumberNoAns The forward number for Call Forward No Answer callType line account Call Hold Type of the call. The value can be incoming or outgoing Line number associated with the call Account number associated with the call remoteNumber The remote party number remoteName localNumber The remote party name The local party number GRP26XX Administration Guide P a g e | 101 localName sipServer call-id startTime callType line account The local party name The SIP server address of the account The SIP dialog call ID The time stamp when the call is on hold Type of the call. The value can be incoming or outgoing Line number associated with the call Account number associated with the call remoteNumber The remote party number remoteName localNumber localName sipServer call-id startTime line account The remote party name The local party number The local party name The SIP server address of the account The SIP dialog call ID The time stamp when the call is resumed Line number associated with the call Account number associated with the call Call_Resume remoteNumber The remote party number remoteName localNumber The remote party name The local party number Blind_Transfer localName The local party name sipServer The SIP server address of the account call-id time The SIP dialog call ID The time stamp when the call is transferred transferName Transferred party name transferNumber Transferred party number Line account Line number associated with the call Account number associated with the call remoteNumber The remote party number remoteName localNumber The remote party name The local party number Attended_Transfer localName The local party name sipServer The SIP server address of the account call-id Time The SIP dialog call ID The time stamp when the call is transferred transferName Transferred party name transferNumber Transferred party number GRP26XX Administration Guide P a g e | 102 Register_Status registerStatus Account register status. The value can be registered or unregistered Bootup_Complete N/A N/A The dynamic attributes in this row mac phone_ip MAC address of the phone IP address of the phone are common program_version Software version of the phone attributes that can hardware_version Hardware version of the phone be applied to all events product language Product name of the phone Display language on the phone All above dynamic attributes value is generated by phone system and can be used as dynamic attributes with a pair of curved braces around them. For example, if the message body is specified as following:
Your call from {remoteName}:{remoteNumber} to {localName}:{localNumber} was forwarded to {fwdNumber}
by reason {fwdReason}. Then the message received in the outbound notification will look like this:
Your call from Daniel:2070 to Jasmine:2071 was forwarded to 777777 by reason unconditional. Only attributes in curved braces will be replaced by the run time value. Other content will remain the same as static text. For each event, at most 3 notifications can be configured. In total, up to 75 notifications can be configured. The P value for each notification is listed in below table. Table 20: Action URL Notification P-values P Value Notification Value Format P9920 Notification 1 String. Each P value consists of all the options configured for this P9921 Notification 2 notification. Example 1 Notification 1 for event Call_Missed to destination 1, with 2 P9922 Notification 3 extra Attributes configured:
P9923 Notification 4 You have a missed call from {remoteName}:{remoteNumber} on Line {line}, P9920=eventName=Call_Missed&destName=destination1&subject=&msg=
P9924 Notification 5
{time}.&extraAttrName1=extraAttrValue1&extraAttrName2=extraValue2 account {account} at P9925 Notification 6 Example 2 Notification 2 for event Incoming_Call to destination 2, with 2 P9926 Notification 7 P9921=
extra Attributes configured:
P9927 Notification 8 Call Alert&msg=You have an {callType} call from eventName=Incoming_Call&destName=destination2&subject=Incoming GRP26XX Administration Guide P a g e | 103 P9928 Notification 9
{remoteName}:{remoteNumber} on Line {line}, account {account} at P9929 Notification 10
{time}.&extraAttrName1=extraAttrValue1&extraAttrName2=extraAttrValue2 P9993 Notification 73 The highlighted strings in above examples are the actual values configured P9994 Notification 74 in each field for the notification. P9995 Notification 75 GRP26XX Administration Guide P a g e | 104 UPGRADING AND PROVISIONING The GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 can be upgraded via TFTP / FTP / FTPS
/ HTTP / HTTPS by configuring the URL/IP Address for the TFTP / HTTP / HTTPS / FTP / FTPS server and selecting a download method. Configure a valid URL for TFTP, FTP/FTPS or HTTP/HTTPS, the server name can be FQDN or IP address. Examples of valid URLs:
firmware.grandstream.com/BETA fw.mycompany.com There are two ways to setup a software upgrade server: The LCD Keypad Menu or the Web Configuration Interface. Upgrade via Keypad Menu Follow the steps below to configure the upgrade server path via phone's keypad menu:
Press MENU button and navigate using Up/Down arrow to select System. In the System options, select Upgrade. Enter the firmware server path and select upgrade method. The server path could be in IP address format or FQDN format. Select Start Provision option and press the "Select" Softkey. A warning window will be prompt for provision confirmation. Press YES Softkey to start upgrading/provisioning immediately. When upgrading starts, the screen will show upgrading progress. When done you will see the phone restarts again. Please do not interrupt or power cycle the phone when the upgrading process is on. Shortcut of Upgrade and Provision via Keypad Menu When GRP phone is in idle state, user could press HOLD key and RIGHT navigation key together to trigger provision functions. Similarly, phone will pop up reboot banner while idle, if user presses HOLD key and LEFT navigation key together. After the provision or reboot banner pops up on LCD screen, user could press YES/NO Softkey to confirm/cancel the action. Upgrade via Web GUI Open a web browser on PC and enter the IP address of the phone. Then, login with the administrator username and password. Go to MaintenanceUpgrade and Provisioning page, enter the IP address or the FQDN for the upgrade server in "Firmware Server Path" field and choose to upgrade via TFTP or HTTP/HTTPS or FTP/FTPS. Update the change by clicking the "Save and Apply" button. Then "Reboot" or GRP26XX Administration Guide P a g e | 105 power cycle the phone to update the new firmware. When upgrading starts, the screen will show upgrading progress. When done you will see the phone restart again. Please do not interrupt or power cycle the phone when the upgrading process is on. Firmware upgrading takes around 60 seconds in a controlled LAN or 5-10 minutes over the Internet. We recommend completing firmware upgrades in a controlled LAN environment whenever possible. No Local TFTP/FTP/HTTP Servers For users that would like to use remote upgrading without a local TFTP/FTP/HTTP server, Grandstream offers a NAT-friendly HTTP server. This enables users to download the latest software upgrades for their phone via this server. Please refer to the webpage:
http://www.grandstream.com/support/firmware Alternatively, users can download a free TFTP, FTP or HTTP server and conduct a local firmware upgrade. A free window version TFTP server is available for download from:
http://www.solarwinds.com/products/freetools/free_tftp_server.aspx http://tftpd32.jounin.net/. Instructions for local firmware upgrade via TFTP:
1. Unzip the firmware files and put all of them in the root directory of the TFTP server. 2. Connect the PC running the TFTP server and the phone to the same LAN segment. 3. Launch the TFTP server and go to the File menuConfigureSecurity to change the TFTP server's default setting from "Receive Only" to "Transmit Only" for the firmware upgrade. 4. Start the TFTP server and configure the TFTP server in the phones web configuration interface. 5. Configure the Firmware Server Path to the IP address of the PC. 6. Update the changes and reboot the phone. End users can also choose to download a free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. Configuration File Download Grandstream SIP Devices can be configured via the Web Interface as well as via a Configuration File
(binary or XML) through TFTP, FTP/FTPS or HTTP/HTTPS. The "Config Server Path" is the TFTP, FTP/FTPS or HTTP/HTTPS server path for the configuration file. It needs to be set to a valid URL, either in FQDN or IP address format. The "Config Server Path" can be the same or different from the "Firmware Server Path". A configuration parameter is associated with each particular field in the web configuration page. A parameter consists of a Capital letter P and 2 to 5-digit numeric numbers. i.e., P2 is associated with the GRP26XX Administration Guide P a g e | 106
"New Password" in the Web GUIMaintenanceWeb Access pageAdmin Password. For a detailed parameter list, please refer to the corresponding configuration template. When the GRP2612 / GRP2612P / GRP2612W / GRP2613 / GRP2614 boots up or reboots, it will issue a request to download an XML file named "cfgxxxxxxxxxxxx.xml", where "xxxxxxxxxxxx" is the MAC address of the phone, i.e.,
"cfg000b820102ab" and
"cfg000b820102ab.xml". If the download of
"cfgxxxxxxxxxxxx.xml" file is not successful followed by a configuration file named "cfgxxxxxxxxxxxx", the phone will issue a request to download a specific model configuration file cfg<model>.xml, where <model>
is the phone model, i.e., cfggrp2613.xml for the GRP2613, cfgrp2614 for the GRP2614. If this file is not available, the phone will issue a request to download the generic cfg.xml file. The configuration file name should be in lower case letters. Figure 11: Config File Download Note: (Attempt to download Config File again) When doing provision on the phone, if your first config file contains p-values listed below, phone will try to download the potential second cfg.xml file and apply the second file without rebooting. Maximum 3 extra attempts. Those P-values are:
*212 -- Config upgrade via
*234 -- Config prefix
*235 -- Config postfix
*237 -- Config upgrade Server
*240 Authenticate Config File
*1359 XML Config File Password
*8463 Validate Server Certificate
*8467 Download and process ALL Available Config Files
*20713 Always authenticate before challenge
*22011 Bypass Proxy For
*22030 Enable SSL host verification for provision GRP26XX Administration Guide P a g e | 107 Note: (P-values that trigger Auto-Provision) If the p-values listed below are changed while managing configuration on web UI or LCD, the provision process will be triggered:
* 192 -- Firmware upgrade server
* 232 -- Firmware prefix
* 233 -- Firmware postfix
* 6767 -- Firmware Upgrade Via
* 6768 -- Firmware HTTP/HTTPS Username
* 6769 -- Firmware HTTP/HTTPS Password
* 237 -- Config upgrade Server
* 212 -- Config upgrade via
* 234 -- Config prefix
* 235 -- Config postfix
* 1360 -- Config HTTP/HTTPS username
* 1361 -- Config HTTP/HTTPS password. Note: Certificates and Keys provisioning Users can configure the phone to get all the needed certificates during boot up. Instead of putting the certificate/key content in text directly from the Web interface or uploading them manually, they can choose to provision them from the configuration file by putting the URL in the Pvalue field of each certificate and/or key. (e.g. http://ProvisionServer_address/SIP-TLS-Certificate.pem) The phone will then process the URL, search for the appropriate certificate/Key file, download it and then apply it into the phone. Figure 12: Certificates Files Download GRP26XX Administration Guide P a g e | 108 For more details on XML provisioning, please refer to:
http://www.grandstream.com/sites/default/files/Resources/gs_provisioning_guide.pdf No Touch Provisioning After the phone sends, config file request to the Broadsoft provisioning server via HTTP/HTTPS, if the provisioning server responds 401 Unauthorized asking for authentication, the phones LCD will prompt a window for user to enter username and password. Once correct username and password are entered, the phone will send config file request again with authentication. Then the phone will receive the config file to download and get provisioned automatically. Besides manually entering the username and password in LCD prompt, users can save the login credentials for provisioning process as well. The username and password configuration is under phones web UIMaintenanceUpgrade and provisioning page: HTTP/HTTPS Username and HTTP/HTTPS Password. If the saved username and password saved are correct, login window will be skipped. Otherwise, login window will be popped up to prompt users to enter correct username and password again. GRP26XX Administration Guide P a g e | 109 GRP2600 TOOLS From the web GUI under Maintenance Tools, 4 tools are provided:
Provision: Makes the phone trigger an instant provisioning. Factory reset: Sets back the phone to the factory default settings. Warning:
Restoring the Factory Default Settings will delete all configuration information on the phone. Please backup or print all the settings before you restore to the factory default settings. Grandstream is not responsible for restoring lost parameters and cannot connect your device to your VoIP service provider. Ping: Makes the phone ping an URL to check if it has access to it. Traceroute: Checks the route packets take to the specified URL. Figure 13: GRP2600 tools GRP26XX Administration Guide P a g e | 110 RESTORE FACTORY DEFAULT SETTING Restore to factory using hard keys In order to perform hard reset of the phone using keypad buttons please follow below steps:
1. Power cycle the phone. 1. Wait till you see booting. 2. When phone is booting, press key 1 + key 9 immediately and hold it until LCD factory reset message or if a password is required. 3. If it is required, enter the correct admin password to factory reset. Note: The admin password will be not required to perform factory reset when the option Configuration via Keypad menu under web UI Maintenance Security is set to Unrestricted, otherwise if its set to Basic Settings Only, or Constraint Mode, or Locked Mode, the admin password will be requested. If the password input is correct, phone will perform factory reset; if not, the phone will reboot without factory reset. 4. Factory reset is complete. Note: When users try to factory reset from keypad while booting, the phone will prompt confirmation information to make sure the action (Press # to Factory Reset or * to cancel). This will avoid people from accidentally reset the phone. Figure 14 : Confirmation for Factory Reset GRP26XX Administration Guide P a g e | 111 Restore to factory using LCD menu Please follow the instructions below to reset the phone:
1. Press MENU button to bring up the keypad configuration menu. 2. Select "System" and enter. 3. Select "Operations - Factory Reset". 4. A warning window will pop out to make sure a reset is requested and confirmed. 5. Press the "Yes" Softkey to confirm and the phone will reboot. To cancel the Reset, press No Softkey instead. Figure 15 : GRP2600 LCD - Confirm Factory Reset GRP26XX Administration Guide P a g e | 112 EXPERIENCING GRP2600 Please visit our website: http://www.grandstream.com to receive the most up- to-date updates on firmware releases, additional features, FAQs, documentation and news on new products. We encourage you to browse our product related documentation, FAQs and User and Developer Forum for answers to your general questions. If you have purchased our products through a Grandstream Certified Partner or Reseller, please contact them directly for immediate support. Our technical support staff is trained and ready to answer all of your questions. Contact a technical support member or submit a trouble ticket online to receive in-depth support. Thank you again for purchasing Grandstream IP phone, it will be sure to bring convenience and color to both your business and personal life. GRP26XX Administration Guide P a g e | 113 FCC Compliance Statement:
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Important: Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help. Administrative Council for Terminal Attachments (ACTA) Customer Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of the base station is a label that contains, among other information, a product identifier in the format US: GNIXXXXXXX. Hearing Aid Compatibility (HAC) This telephone system meets FCC standards for Hearing Aid Compatibility.
This product uses the FCC Data API but is not endorsed or certified by the FCC