EG25G LTE Module Users Manual

TM VeeaHub Quick Start Guide VHH09 (LoRa) Welcome to the Edge Thank you for choosing VeeaHub, the intelligent wireless hub that makes edge computing a reality. Your VeeaHub at a glance VeeaHub Basics Setting up multiple VeeaHubs SIM and SD Memory Cards Pin-out and Far End cabling diagrams Reset Lights & Reset Button Troubleshooting & Safety Warnings 2 4 5 6 21 22 - 23 24 - 25 26 - 27 Before you begin the installation Powering your VeeaHub Connecting your VeeaHub Download VeeaHub Manager App Add your VeeaHub Mounting your VeeaHub Check the status of your VeeaHub 1 2 3 4 5 6 7 8 b u H a e e V r u o y p u g n i t t e S Connect other devices 9 Whats next?

WARNING This product is designed for speci c applications and needs to be installed by a quali ed personnel who has RF and related rule knowledge. See Page 27 for more information. 7 8 10 12 13 14 18 19 20 3 Your VeeaHub at a glance Status lights

STAT PWR DC Input Ethernet Marked and Serial RS232/422/485 Reset button Whats in the box?

1 VeeaHub Unit 1 Quick Start Guide 1 LoRa Antenna Short (light-gray) 2 LTE Antenna Long (white) 2 M12 male connectors for Ethernet and PoE 1 M12 female connector for 48VDC power 1 M12 male connector for RS232 4 VeeaHub Basics Mesh Networking Your VeeaHubs operate in a mesh. A mesh is a connected group of VeeaHubs working together to provide a self-healing, self-con guring network:

A mesh is always created when you enroll you VeeaHub, even if you only have one VeeaHub The rst VeeaHub added to a mesh is called the Mesh Edge Node (MEN). It is the Internet gateway for all the nodes in the mesh Additional VeeaHubs added to a mesh are called Mesh Nodes Many VeeaHubs may be added to a mesh to extend the mesh over a large area. Services & Subscriptions See Page 20 for more information. Certain services available for your VeeaHub require a subscription, sold separately. 5 Setting up multiple VeeaHubs If you are setting up multiple VeeaHubs in a single session, we recommend the following steps for a faster, easier initial setup:

1 Bring all your VeeaHubs to where you have an Internet connection, and a suitable power source (Refer to Pages 7-11). Do not connect the power at this time. Note. You can move your devices to their nal locations once the setup is complete. 2 Decide which VeeaHub will be the Mesh Edge Node (MEN). The MEN will need to be connected to the Internet. The rst device added to the mesh automatically becomes the MEN. Note. If you have a 4G-capable VeeaHub, it should be selected as your MEN to allow you to use our 4G services now or at a later date. 3 Add all your VeeaHubs to your account using the VeeaHub Manager mobile app (Refer to Pages 12-13) before connecting them to power. 4 Connect the power and connect each device directly to the Internet:

For a faster initial setup, use an Ethernet cable (CAT 6 or better) during the setup If you have an Ethernet Switch, you can temporarily connect them all to the Internet at the same time. 6 1 Before you begin the installation Dependent on the installation requirement, your professional installer will require some, or all, of the following materials (Not included in the box) in order to complete the installation:

A 48V DC power supply rated @1.4 Amps or a PoE Midspan Injector For PoE Midspan injector, Veea recommends Microchip PD-9601GO/AC or equivalent.

#14 gauge grounding cable (to be cut to length)

#14 gauge DC power cable (to be cut to length) CAT6 Ethernet cable (to be cut to length) Wall mount or Pole mount bracket Sold separately1. To order, please contact us by visiting veea.com/support Wall Mount - Part no.: AC_WMT_H10 | Pole Mount - Part no.: L-COM HGX-PMT17. M12 dust caps for unused ports. IMPORTANT:

Read the important safety and regulatory information on Page 27 before installing your device. 7 2 Powering your VeeaHub Grounding your unit The VHH09 (LoRa) unit must be properly grounded rst to ensure reliable operation, help dissipate lightning e ects and prevent buildup of static charge. The grounding connection must be securely and e ectively connected to an actual earth ground. A grounding stake, grounded pole or similar grounded metal structure may be used. Powering your unit with Power over Ethernet (PoE) A PoE switch or a cable injector may be used to power this unit. The VHH09 (LoRa) is classi ed as an 802.3bt Type 4 device which can consume up to 90W. However, the VHH09 (LoRa) has a typical power consumption of less than 60W. Powering your unit using a separate DC Power Cable Refer to Pages 22-23 for power cable connections. When using a separate DC power cable, use a minimum 14# conductor cable of Maximum length 50 feet. 8 Ethernet Port 1 For PoE. Marked Power In Marked DC IMPORTANT:

Any unused connector must be protected by a dust cap. Ground Use 14 gauge or larger wire to Earth ground 9 3 Connecting your VeeaHub Ethernet The M12 connectors are provided so that custom cable lengths can be created for each unique installation. Please see Pages 22-23 for the M12 connector pin assignments and cable twisted pair diagrams. Ethernet Port 1 () supports PoE and is capable up to 1GbE. Ethernet Port 2 () is capable up to 5GbE but does not support PoE. Both ports can be used for WAN or LAN connections. Serial Port Your device supports RS232/422/485 connections using the Serial Port. Please see Pages 22-23 for the M12 connector pin assignments and cable twisted pair diagrams. Antennas Connect the two long white colored LTE antennas, one on the socket on the left and one on the socket on the right. Connect the short light-gray colored LoRa antenna to the socket in the middle. Make sure all three antennas are screwed on properly and are facing upwards. 10 LTE Antenna (white) LTE Antenna (white) LoRa Antenna (light-gray) Serial Port RS232/422/485 Ethernet Port 1 () Ethernet Port 2 () IMPORTANT:

Any unused connector must be protected by a dust cap. 11 4 Download VeeaHub Manager VeeaHub Manager allows you to add, manage and check the status of your VeeaHub devices from any mobile device. Download VeeaHub Manager from Learn more about VeeaHub Manager Go to www.veea.com/support 12 5 Add your VeeaHub Log into the VeeaHub Manager. Tap on the + Add VeeaHub button. 3 Follow the on-screen instructions. 1 2 4 If you have more than one device and you want to create a mesh network, repeat steps 2 and 3 for each additional device. QR Code Used to add your device to your account IMPORTANT:

If you have a 4G-enabled device and plan to use our 4G services, add your 4G-enabled device rst. Bottom View 13 6 Mounting your VeeaHub The unit may be mounted either on a at surface (such as a wall) or on a pole. The installation kit provides options for either a wall mount or pole mount bracket. Pole Mounting is described on Page 15. Wall Mounting is described on Pages 16-17. Unless ordered speci cally, your VeeaHub does not ship with either the pole or wall mounting kits. Please contact support at www.veea.com/support to order a mounting kit that ts your needs. 14 Pole Mounting The pole mount bracket (L-COM HGX-PMT17) is a single piece bracket which bolts to the VHH09 (LoRa) unit using three M5 x .8mm x 10mm long stainless steel screws and attaches to a pole in diameter 3 to 12 inches with o -the-shelf steel bands. IMPORTANT:

You must ensure that the unit is mounted vertically, so that the edge with the antenna connections faces up. 15 Wall Mounting In the case of the wall mount bracket, there are two pieces: one piece attaches to the VHH09 (LoRa) unit and the other piece gets mounted to the surface of the wall. 1. Attach the unit side of the wall mounting bracket to the back of the unit with three M5 x .8mm x 10mm long stainless steel screws. (Fig. 1) Note that a single bolt attaches in the middle at the top of the bracket and two bolts attach the bottom of the bracket. Holes on the top left and right corner are unused. 2. Attach the wall piece of the wall mounting bracket to the wall surface so that it is oriented as shown, with the side rails away from the wall and locking anges on the bottom (Fig. 2). 3. Attach the grounding cable to the grounding connection on the VeeaHub heat sink, as described on Pages 8-9. 4. Hang the unit assembly on the wall piece of the bracket by matching up the bracket side anges and sliding the unit assembly down onto the mounted wall piece until it rests on the locking anges. Insert two M8 screws into the locking anges at the bottom to fasten the two pieces of the mounting bracket together (Fig. 3). 16 1 2 Fig 1. Installing the wall mounting bracket Fig 2. Installing the wall piece Fig 3. Installing unit to wall piece IMPORTANT:

You must ensure that the unit is mounted vertically, so that the edge with the antenna connections faces up. 1 2 17 7 Check the status of your VeeaHub Once your device is connected to power and Internet through the Ethernet port, it will start the initial setup process. Use the VeeaHub Manager app to see the progress of your device. Once powered on, your device will:

Download the latest software and your settings Download the device con guration Once this process starts, it can take up to 30 minutes to nish. Do not power down the VeeaHub during the software download or device con guration process. Your VeeaHub setup is complete when the VeeaHub Manager app nishes and both status lights are solid green. Upon completion of initial setup, move each device to its desired location and connect your other devices. For information on how to position your device and optimize your network, go to veea.com/support 18 8 Connect other devices Once your mesh network setup is complete, you can connect other devices such as your laptop, printer and phone to your VeeaHub. Connecting via Wi-Fi To connect to your VeeaHub via Wi-Fi, select the network name (SSID) you created earlier while creating your mesh and enter the Wi-Fi password youve set. Connecting via Ethernet To connect wired devices to your VeeaHub, connect another M12 Ethernet cable to an available Ethernet port on the back of your VeeaHub and then to your wired device. Internet connection for the Mesh Edge Node (MEN) Your MEN uses the Ethernet port unless you are using 4G as your primary Internet connection. Connection to a mesh You can connect additional VeeaHubs into a mesh network using Ethernet instead of Wi-Fi. Connection to your other devices You can connect other devices such as security cameras to the network using Ethernet. 19 9 Whats Next?

Once your device is added to your account, you can:

Download applications or sign up for additional services Visit the Control Center to add services to your device.1 control.veea.com Sign up for 4G/LTE service If you have a 4G-enabled VeeaHub, go to the Control Center to purchase a data plan and enable your SIM Card. 20 1 Veea may introduce applications that may be of interest to you from time to time. You will be noti ed through the Control Center. SIM and SD Memory Cards Your VeeaHub comes with both a SD card and an optional SIM card slot. SD Memory Card Your VeeaHub comes with a 128 GB SD memory card as standard. To upgrade or replace your memory card, please contact support at veea.com/support WARNINGS The SIM card is housed in a waterproof sealed port. Opening this port will impair water resistance and void your warranty. If you need to replace the SIM card, contact us by visiting www.veea.com/support The SD memory is housed in a waterproof sealed port. Opening this port will impair water resistance and void your warranty. If you need to replace the memory card, contact us by visiting www.veea.com/support 21 3 Power Ethernet ( and ) 3 2 4 1 5 8 6 7 Pin Diagrams 4 1 3 2 22 Pin 1: V+ (Red) Pin 3: V- (Black) Pin 4: GND (Green/Yellow) Twisted pairs:

Pin 1 & 3 4 1 5 RS232/422/485 Serial Pin 1: RTS (White/Orange) Pin 2: CTS (White/Green) Pin 3: TXD (Orange) Pin 4: RXD (Green) Pin 5: GND (Brown) Twisted pairs:

Pin 1 & 3 Pin 2 & 4 Pin 1: DA+ (White/Orange) Pin 2: DA- (Orange) Pin 3: DB+ (White/Green) Pin 4: DB- (Green) Pin 5: DD+ (White/Brown) Pin 6: DD- (Brown) Pin 7: DC- (White/Blue) Pin 8: DC+ (Blue) Notes: Port one () can be used for both Ethernet and PoE. Port two () is Ethernet only. Twisted pairs:

Pin 1 & 2 Pin 3 & 4 Pin 5 & 6 Pin 7 & 8 Cable Far End Wiring Diagrams Ethernet RJ-45 Serial DB-9M Pin 1: DA+ (White/Orange) Pin 2: DA- (Orange) Pin 3: DB+ (White/Green) Pin 6: DD- (Green) Pin 4: DB- (Blue) Pin 5: DD+ (White/Blue) Pin 7: DC- (White/Brown) Pin 8: DC+ (Brown) Pin 7: TXD (Orange) Pin 3: RTS (White/Orange) Pin 8: CTS (White/Green) Pin 2: RXD (Green) Pin 5: GND (Brown) Pin 1, 4, 6 and 9 are NC 23 Status Lights Use the status lights to check the status of your device and diagnose problems. Normal Operation Booting/Recovering or high CPU load Hardware and/or software error PWR STAT PWR STAT PWR STAT Solid green Solid green Flashing green Solid green Determined by error Flashing green When the STAT light is slowly ashing this is an indication of a software or hardware problem. For basic troubleshooting information, please see Page 26. For further information on lights, please visit www.veea.com/support 24 Reset Button (Multi-function) Usage Press and hold the reset button to select the activity you wish to perform. As you enter each mode, both lights will change their pattern to show the new mode. When the button is released, the activity indicated is executed. Reboot 1-5 Reset 5-10 Recovery 10-15 No action 15+

PWR STAT PWR STAT PWR STAT PWR STAT Press and hold for 1-5 seconds. PWR light will be o and STAT light will be ashing. Press and hold for 5-10 seconds. PWR light will be solid and STAT light will be ashing. Press and hold for 10-15 seconds. Both lights will be ashing. Press and hold for more than 15 seconds. Both lights will be solid. 25 Troubleshooting If you are having problems with your device, try the following in sequence:

Ensure that the VeeaHub has power and the power light is on Make sure the Ethernet cable is plugged in and your device can connect to the Internet Check the status of your device. Check the Control Center and your VeeaHub Manager app to see if your device is listed as Healthy or not and if you are able to connect to your device Check the status lights. If both status lights are not solid green, it might mean that your device is booting up, updating its software and/or still pairing with your account. See Page 24 for more information. Check your device status on the VeeaHub Manager. If it is still in setup mode after 30 minutes, do the following:

Restart your device. Power down your VeeaHub 30 seconds and then reapply power If above steps did not resolve the issue, reset/recover your device. See Page 25 for more information If the problem continues, go to veea.com/support to contact customer support. 26 Important Safety Warnings This unit contains a lithium CR2032 coin cell battery and should be disposed properly The ambient operating temperature range of this equipment is -40 C to 65 C (-40 F to 149 F) The air ow around your VeeaHub should not be obstructed For regulatory compliance information, visit veea.com/regulatory IMPORTANT: This product is designed for speci c applications and needs to be installed by a quali ed personnel who has RF and related rule knowledge. The general user shall not attempt to install or change the setting. The unit MUST be earth grounded for shielding against lightening. The radiating antennas of the VeeaHub should be installed at least 20 cm away from people. Use only the antennas which have been approved by the manufacturer. The non-approved antenna(s) may produce unwanted spurious or excessive RF transmitting power which may violate radio-frequency regulations governed by the country where the VeeaHub is installed. Please carefully select the installation position and make sure that the nal output power does not exceed the limit set forth in relevant rules. The violation of the rule could lead to serious penalty. 27 Questions?

veea.com/support 2018 - 2022 Veea Inc. All rights reserved. Veea and VeeaHub are trademarks of Veea Inc. All other trademarks and tradenames are the property of their respective owners. MH09-01L