| submitted | available | document details (if available) | source link |
|---|---|---|---|
| December 08 2020 | June 05 2021 |
| various | User Manual | Users Manual | 2.89 MiB | December 08 2020 / June 05 2021 | delayed release |
User Guide Product notice Software terms This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details. To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund, subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller. Copyright 2014 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: September 2014 Document Part Number: 795063-001 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950-1). iii iv Safety warning notice Processor configuration setting (select models only) IMPORTANT: Select computer models are configured with an Intel Pentium N35xx series or a Celeron N28xx/N29xx series processor and a Windows operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings. v vi Processor configuration setting (select models only) Table of contents 1 Starting right ...................................................................................................................................................... 1 Visit the HP Apps Store ........................................................................................................................ 1 Best practices ....................................................................................................................................... 1 More HP resources .............................................................................................................................. 2 2 Getting to know your computer ......................................................................................................................... 4 Locating hardware ................................................................................................................................ 4 Locating software ................................................................................................................................. 4 Identifying components ........................................................................................................................ 5 Using the action keys ......................................................................................................................... 11 Labels ................................................................................................................................................. 13 3 Connecting to a network ................................................................................................................................. 14 Connecting to a wireless network ....................................................................................................... 14 Using the wireless controls ................................................................................................ 14 Wireless button ................................................................................................. 14 Operating system controls ................................................................................ 15 Connecting to a WLAN ...................................................................................................... 15 Using HP Mobile Broadband (select models only) ............................................................ 16 Using Bluetooth wireless devices (select models only) ..................................................... 16 Connecting to a wired networkLAN (select models only) ............................................................... 16 Sharing data and drives and accessing software ............................................................................... 17 Sharing media and data across your home group network (select models only) ............................... 18 4 Enjoying entertainment features ..................................................................................................................... 19 Using a webcam (select models only) ................................................................................................ 19 Using audio ........................................................................................................................................ 19 Connecting speakers ......................................................................................................... 19 Connecting headphones .................................................................................................... 19 Connecting a microphone .................................................................................................. 20 Connecting headsets ......................................................................................................... 20 Using Beats Audio (select models only) ............................................................................ 20 Accessing Beats Audio Control Panel ............................................................... 20 Enabling and disabling Beats Audio .................................................................. 20 Using video ......................................................................................................................................... 20 Connecting video devices by using a VGA cable (select models only) ............................. 21 vii Connecting video devices using an HDMI cable (select models only) .............................. 21 Setting up HDMI audio ...................................................................................... 22 Connecting digital display devices using a DisplayPort cable (select models only) .......... 23 Connecting Miracast-compatible wireless displays (select models only) .......................... 24 5 Navigating the screen ..................................................................................................................................... 25 Using the TouchPad and touch screen gestures ............................................................................... 25 Tap ..................................................................................................................................... 25 Two-finger scroll ................................................................................................................ 25 Two-finger pinch zoom ...................................................................................................... 26 Two-finger click .................................................................................................................. 26 Right-edge swipe ............................................................................................................... 27 Left-edge swipe ................................................................................................................. 27 Top-edge swipe and bottom-edge swipe ........................................................................... 27 One-finger slide (touch screen only) .................................................................................. 28 Using a keyboard and optional mouse ............................................................................................... 28 6 Managing power ............................................................................................................................................. 29 Initiating and exiting Sleep and Hibernation ....................................................................................... 29 Manually initiating and exiting Sleep .................................................................................. 30 Manually initiating and exiting Hibernation (select models only) ....................................... 30 Setting password protection on wakeup (exiting Sleep or Hibernation) ............................ 30 Using the power meter and power settings ........................................................................................ 31 Running on battery power .................................................................................................................. 31 Factory-sealed battery (select models only) ...................................................................... 31 User-replaceable battery (select models only) .................................................................. 32 Finding battery information ................................................................................................ 32 Conserving battery power .................................................................................................. 33 Resolving a low battery level ............................................................................................. 33 Resolving a low battery level when external power is available ........................ 33 Resolving a low battery level when no power source is available ..................... 33 Resolving a low battery level when the computer cannot exit Hibernation ....... 33 Storing a user-replaceable battery (select models only) .................................................... 33 Disposing of a user-replaceable battery (select models only) ........................................... 34 Running on AC power ........................................................................................................................ 34 Troubleshooting power problems ...................................................................................... 35 Shutting down (turning off) the computer ........................................................................................... 35 7 Maintaining your computer .............................................................................................................................. 37 Improving performance ...................................................................................................................... 37 viii Using Disk Defragmenter ................................................................................................... 37 Using Disk Cleanup ........................................................................................................... 37 Updating programs and drivers .......................................................................................................... 37 Cleaning your computer ..................................................................................................................... 38 Cleaning procedures .......................................................................................................... 38 Cleaning the display .......................................................................................... 38 Cleaning the sides or cover ............................................................................... 39 Cleaning the TouchPad, keyboard, or mouse (select models only) .................. 39 Traveling with or shipping your computer ........................................................................................... 39 8 Securing your computer and information ........................................................................................................ 41 Using passwords ................................................................................................................................ 41 Setting Windows passwords .............................................................................................. 41 Setting Setup Utility (BIOS) passwords ............................................................................. 42 Using the fingerprint reader (select models only) ............................................................................... 42 Using Internet security software ......................................................................................................... 43 Using antivirus software ..................................................................................................... 43 Using firewall software ....................................................................................................... 43 Installing software updates ................................................................................................................. 44 Installing critical security updates ....................................................................................................... 44 Securing your wireless network .......................................................................................................... 44 Backing up your software applications and information ..................................................................... 44 Using an optional security cable lock ................................................................................................. 44 9 Using Setup Utility (BIOS) ............................................................................................................................... 46 Starting Setup Utility (BIOS) ............................................................................................................... 46 Updating the BIOS ............................................................................................................................. 46 Determining the BIOS version ........................................................................................... 46 Downloading a BIOS update ............................................................................................. 47 Synchronizing a tablet and keyboard (select models only) ................................................................ 48 10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................. 49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................................................ 49 11 Backing up, restoring, and recovering .......................................................................................................... 51 Creating recovery media and backups ............................................................................................... 51 Creating HP Recovery media (select models only) ........................................................... 51 Using Windows tools .......................................................................................................................... 52 Restore and recovery ......................................................................................................................... 52 Recovering using HP Recovery Manager .......................................................................... 53 ix What you need to know before you get started ................................................. 53 Using the HP Recovery partition (select models only) ...................................... 54 Using HP Recovery media to recover ............................................................... 54 Changing the computer boot order ................................................................... 55 Removing the HP Recovery partition (select models only) ............................... 55 12 Specifications ................................................................................................................................................ 56 Input power ......................................................................................................................................... 56 Operating environment ....................................................................................................................... 57 13 Electrostatic Discharge ................................................................................................................................. 58 Index ................................................................................................................................................................... 59 x 1 Starting right This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer and about where to find additional HP resources. Visit the HP Apps Store The HP Apps Store offers a wide choice of popular games, entertainment and music apps, productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection is updated regularly and includes regional content and country-specific offers. Be sure to check the HP Apps Store frequently for new and updated features. IMPORTANT: You must be connected to the Internet to access the HP Apps Store. To view and download an app:
From the Start screen, select the Store app. Select HP picks to view all the available apps. NOTE: HP picks is available in select countries only. Select the app you want to download, and then follow the on-screen instructions. When the download is complete, the app appears on the All apps screen. Best practices After you set up and register the computer, we recommend the following steps to get the most out of your smart investment:
Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering on page 51. If you havent already done so, connect to a wired or wireless network. See details in Connecting to a network on page 14. Become familiar with the computer hardware and software. For more information, see Getting to know your computer on page 4 and Enjoying entertainment features on page 19. Update or purchase antivirus software. See Using antivirus software on page 43. 1. 2. 3. Visit the HP Apps Store 1 More HP resources To locate resources that provide product details, how-to information, and more, use this table. Resource Setup Instructions Help and Support Contents Overview of computer setup and features A broad range of how-to information and troubleshooting tips To access Help and Support:
From the Start screen, type help, and then from the Search window, select Help and Support. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. Worldwide support Online chat with an HP technician To get support in your language, go to http://welcome.hp.com/country/us/en/
wwcontact_us.html. Safety & Comfort Guide To access this guide:
Support telephone numbers HP service center locations Proper workstation setup 1. From the Start screen, type support, and then select the HP Support Assistant app. Electrical and mechanical safety information Guidelines for posture and work habits that increase your comfort and decrease your risk of injury or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Select My computer, and then select User guides. or Go to http://www.hp.com/ergo. Regulatory, Safety and Environmental Notices To access this document:
1. From the Start screen, type support, and then select the HP Support Assistant app. From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Select My computer, and then select User guides. Limited Warranty*
To access this document:
1. From the Start screen, type support, and then select the HP Support Assistant app. or or 2 Chapter 1 Starting right Important regulatory notices, including information about proper battery disposal Specific warranty information about this computer Resource Contents From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Select My computer, and then select Warranty and services. Go to http://www.hp.com/go/orderdocuments. or
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/orderdocuments or write to:
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507 When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label), name, and postal address. IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/
contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. More HP resources 3 2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel. From the Windows desktop, right-click the Start button, and then select Control Panel. 2. Select System and Security, select System, and then click Device Manager in the left column. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn
+esc (select models only). Locating software To find out what software is installed on your computer:
From the Start screen, click the down arrow in the lower-left corner of the screen. or or From the Windows desktop, right-click the Start button, and then select Programs and Features. 4 Chapter 2 Getting to know your computer Identifying components Depending on the model, your computer may have some of the following components. To see which components are specific to your model, refer to the Setup Instructions poster provided in the computer box. Component Description AC adapter light or On: The AC adapter is connected and the battery is charged. Off: The computer is using battery power. White: The computer is connected to external power and the battery is charged from 90 to 99 percent. Amber: The computer is connected to external power and the battery is charged from 0 to 90 percent. Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly. Off: The battery is fully charged. Accessory battery connector Connects an optional accessory battery. Action keys Execute frequently used system functions. Airplane mode key (also referred to as the wireless button) NOTE: On select models, the f5 action key turns the radiance backlight keyboard (also known as keyboard backlight) feature off or on. Turns the airplane mode and wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Audio-out (headphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. WARNING! To reduce the risk of personal injury, adjust the volume before using headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document:
From the Start screen, type support, and then select the HP Support Assistant app. or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. NOTE: When a device is connected to a headphone jack, the computer speakers are disabled. Identifying components 5 Component Description Audio-out (headphone)/Audio-in
(microphone) jack Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this document:
From the Start screen, type support, and then select the HP Support Assistant app. or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Battery bay Battery lock Holds the battery. Locks the battery in the battery bay. Battery release latch Releases the battery. Bluetooth compartment Contains a Bluetooth device. Caps lock light DisplayPort On: Caps lock is on, which switches the keys to all capital letters. Connects an optional digital display device, such as a high-
performance monitor or projector. Docking connector Connects an optional docking device. esc key Displays system information when pressed in combination with the fn key. External monitor port Connects an external VGA monitor or projector. Fingerprint reader fn key Allows a fingerprint logon to Windows, instead of a password logon. Executes frequently used system functions when pressed in combination with the esc key, or on select models, the b key or the spacebar. 6 Chapter 2 Getting to know your computer Component Hard drive light Blinking white: The hard drive is being accessed. HDMI port Integrated numeric keypad Internal display switch HP Triple Bass Reflex Subwoofer Provides superior bass sound. Description Amber: HP 3D DriveGuard has temporarily parked the hard drive. Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device. When num lock is on, it can be used like an external numeric keypad. Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphones Record sound. Left control zone Textured area that allows you to perform additional gestures. Left TouchPad button Functions like the left button on an external mouse. Memory card reader Reads optional memory cards that enable you to store, manage, share or access information. Mute light num lock key Optical drive To insert a card:
Hold the card label-side up, with connectors facing the slot, insert the card into the slot, and then push in on the card until it is firmly seated. To remove a card:
Press in on the card it until it pops out. Amber: Computer sound is off. Off: Computer sound is on. Alternates between the navigational and numeric functions on the integrated numeric keypad. Depending on your computer model, reads an optical disc or reads and writes to an optical disc. NOTE: For disc compatibility information, go to the Help and Support web page (see More HP resources on page 2). Follow the web page instructions to select your computer model. Select Drivers & Downloads, and then follow the on-
screen instructions. the computer. initiate Sleep. When the computer is on, press the button briefly to When the computer is in the Sleep state, press the button briefly to exit Sleep. Identifying components 7 Power button When the computer is off, press the button to turn on Component Description When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options. From the Start screen, type power, select Power and sleep settings, and then select Power and sleep from the list of applications. or From the Windows desktop, right-click the Start button, and then select Power Options. Blinking: The computer is in the Sleep state, a power-
saving state. The computer shuts off power to the display and other components. Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power. Power connector Power light Connects an AC adapter. On: The computer is on. Right control zone Textured area that allows you to perform additional gestures. Right TouchPad button Functions like the right button on an external mouse. RJ-45 (network) jack/status lights Connects a network cable. Security cable slot Attaches an optional security cable to the computer. White: The network is connected. Amber: Activity is occurring on the network. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Provides access to the hard drive bay, the wireless local area network (WLAN) module slot, the wireless wide area network (WWAN) module slot, and the memory module slots. Service door 8 Chapter 2 Getting to know your computer Component Description Service door release latch Releases the service door. SIM slot Speakers TouchPad light TouchPad zone USB 2.0 charging (powered) port USB 2.0 port USB 3.0 charging (powered) port USB 3.0 port CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type help, and then select Help and Support.
- or -
From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. Produce sound. On: The TouchPad is off. Reads your finger gestures to move the pointer or activate items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port. NOTE: USB charging ports can also charge select models of cell phones and MP3 players, even when the computer is off. Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Identifying components 9 Vents Enable airflow to cool internal components. Component Description Webcam light On: The webcam is in use. Windows application key Displays options for a selected object. WLAN antennas Send and receive wireless signals to communicate with WLANs. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. The number of vents varies depending on the computer model. It is normal for the internal fan to cycle on and off during routine operation. Records video and captures photographs. Some models allow you to video conference and chat online using streaming video. To use the webcam:
From the Start screen, type camera, and then select Camera from the list of applications. or From the Windows desktop, click the Start button, click All Programs to find your webcam software. Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document:
From the Start screen, type support, and then select the HP Support Assistant app. or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Webcam Windows key Wireless light WWAN antennas Send and receive wireless signals to communicate with WWANs. 10 Chapter 2 Getting to know your computer Component Description NOTE: The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this document:
From the Start screen, type support, and then select the HP Support Assistant app. or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Using the action keys Depending on the model, your computer may have the function key features as described in this table. An action key performs an assigned function. The icon on each of the action keys illustrates the assigned function for that key. To use an action key function, press and hold the key. CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility
(BIOS). Refer to Help and Support for additional information. After you have disabled the action key feature, you can still perform each function by pressing the fn key in combination with the appropriate action key. Icon Description Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the radiance backlight keyboard (also known as keyboard backlight) feature off or on. NOTE: To conserve battery power, turn off this feature. Using the action keys 11 Icon Description Plays the previous track of an audio CD or the previous section of a DVD or a BD. Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD. Stops audio or video playback of a CD, a DVD, or a BD. Decreases speaker volume incrementally while you hold down the key. Increases speaker volume incrementally while you hold down the key. Mutes or restores speaker sound. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible. 12 Chapter 2 Getting to know your computer Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the removable service door, or on the back of the display. Service labelProvides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component
(1)
(2) Serial number Product number
(3) Warranty period
(4) Model number (select models only) Microsoft Certificate of Authenticity label (select models only prior to Windows 8)Contains the Windows Product Key. You may need the Product Key to update or troubleshoot the operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the physical label. Instead a Digital Product Key is electronically installed. NOTE: The Digital Product Key is automatically recognized and activated by Microsoft operating systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-
approved recovery methods. Regulatory label(s)Provide(s) regulatory information about the computer. Wireless certification label(s)Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. Labels 13 3 Connecting to a network Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites using your computer and a wired or wireless network connection. This chapter will help you get connected to that world. Connecting to a wireless network Your computer may be equipped with one or more of the following wireless devices:
WLAN deviceConnects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile wireless device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband ModuleGives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. Bluetooth deviceCreates a personal area network (PAN) to connect to other Bluetooth-
enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close togethertypically within 10 meters (approximately 33 feet) of each other. For more information about wireless technology, the Internet, and networking, see the information and website links provided in Help and Support. From the Start screen, type help, and then select Help and Support. or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. You can control the wireless devices in your computer using one or more of these features:
Wireless button or wireless key (also called the airplane mode key) (referred to in this chapter as Using the wireless controls the wireless button) Operating system controls Wireless button The computer has a wireless button, one or more wireless devices, and, on select models, one or two wireless lights. All the wireless devices on your computer are enabled at the factory. If your computer has a wireless light, the wireless light is on (white) when your computer is on. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light is off, all wireless devices are off. 14 Chapter 3 Connecting to a network NOTE: On some models, the wireless light is amber when all wireless devices are off. Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off all the wireless devices simultaneously. Operating system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls:
1. From the Start screen, type control panel, and then select Control Panel. From the Windows desktop, right-click the Start button, and then select Control Panel. 2. Select Network and Internet, and then select Network and Sharing Center. For more information, see the information provided in Help and Support. From the Start screen, type help, and then select Help and Support. or or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Connecting to a WLAN To connect to a WLAN, follow these steps:
Be sure that the WLAN device is on. On select models, if the device is on, the wireless light is white. If the wireless light is off, press the wireless button. NOTE: On some models, the wireless light is amber when all wireless devices are off. From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of the display to reveal the charms. Select Settings, and then click the network status icon. 1. 2. 3. 4. Select your WLAN from the list. 5. Click Connect. If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and then click Next to complete the connection. NOTE:
If no WLANs are listed, you may be out of range of a wireless router or access point. If you do not see the WLAN you want to connect to, from the Windows desktop, right-
NOTE:
click the network status icon, and then select Open Network and Sharing Center. Click Set up a new connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection. 6. Follow the on-screen instructions to complete the connection. After the connection is made, place the mouse pointer over the network status icon in the notification area, at the far right of the taskbar, to verify the name and status of the connection. Connecting to a wireless network 15 NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors. Using HP Mobile Broadband (select models only) HP Mobile Broadband enables your computer to use WWANs to access the Internet from more places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a network service provider (called a mobile network operator), which in most cases is a cellular phone network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage. When used with a mobile network operator service, HP Mobile Broadband gives you the freedom to stay connected to the Internet, send email, or connect to your corporate network whether you are on the road or outside the range of Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile broadband service.The serial number is printed on a label located on the bottom of your computer. Some mobile network operators require the use of a subscriber identity module (SIM). A SIM contains basic information about you, such as a personal identification number (PIN), as well as network information. Some computers include a SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be included with the HP Mobile Broadband documents provided with your computer, or the mobile network operator may provide it separately from the computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband documents included with your computer. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following:
Computers (desktop, notebook) Phones (cellular, cordless, smartphone) Imaging devices (printer, camera) Audio devices (headset, speakers) Mouse External keyboard Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices. For information about configuring and using Bluetooth devices, see the Bluetooth software Help. Connecting to a wired networkLAN (select models only) Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly), or if you want to connect to an existing network at your office. Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and a network jack on the computer. To connect the network cable, follow these steps:
1. Plug the network cable into the network jack (1) on the computer. 16 Chapter 3 Connecting to a network 2. Plug the other end of the network cable into a network wall jack (2) or router. If the network cable contains noise suppression circuitry (3), which prevents NOTE:
interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Sharing data and drives and accessing software When your computer is part of a network, you are not limited to using only the information that is stored in your computer. Computers connected to the network can exchange software and data with each other. For more information about sharing files, folders, or drives, see the information provided in Help and Support. From the Start screen, type help, and then select Help and Support. or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared. Sharing data and drives and accessing software 17 Sharing media and data across your home group network
(select models only) Use sMedio 360 software (select models only) to share media and data between the devices on your home group network. Before you can use sMedio 360, all of your computers and mobile devices must be on the same home group network and media sharing must be enabled. NOTE: For details on how to enable media sharing on additional devices, refer to the device manufacturer's instructions. 1. To set up a home group network:
From the Start screen, click the sMedio 360 app, and then click Tutorial. 2. To enable media sharing on your computer:
a. From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of the display to reveal the charms. b. Select Settings, and then click the network status icon. c. Right-click the network you are connected to, and then select the check box to turn on sharing. 18 Chapter 3 Connecting to a network 4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, or TV, or speakers and headphones. Using a webcam (select models only) The computer has an integrated webcam that records video and captures photographs. Some models may allow you to video conference and chat online using streaming video. To start the webcam, from the Start screen, type camera, and then select Camera from the list For details about using the webcam, go to Help and Support. From the Start screen, type help, and then select Help and Support. of applications. or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Using audio Connecting speakers On your computer, or on select models using an external optical drive, you can play music CDs, download and listen to music, stream audio content from the web (including radio), record audio, or mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones. You can attach wired speakers to your computer by connecting them to a USB port or to the audio-
out (headphone) jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page 22. Before connecting speakers, lower the volume setting. Connecting headphones WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document, from the Start screen, type support, and then select the HP Support Assistant app. You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in
(microphone) combo jack on your computer. To connect wireless headphones to your computer, follow the device manufacturer's instructions. Using a webcam (select models only) 19 Connecting a microphone Connecting headsets To record audio, connect a microphone to the microphone jack on the computer. For best results when recording, speak directly into the microphone and record sound in a setting free of background noise. WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this document, from the Start screen, type support, and then select the HP Support Assistant app. Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-out (headphone)/audio-in (microphone) jack on your computer. To connect wireless headsets to your computer, follow the device manufacturer's instructions. Using Beats Audio (select models only) Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a clear sound. You can experience Beats Audio through the computer's internal speakers, through external speakers connected to a USB port, or through Beats Audio headphones connected to the headphone jack. Accessing Beats Audio Control Panel Use Beats Audio Control Panel to view and manually control audio and bass settings. 1. From the Start screen, type control panel, select Control Panel, select Hardware and Sound, and then select Beats Audio Control Panel. or From the Windows desktop, right-click the Start button, and then select Control Panel. 2. Select Hardware and Sound, and then select Beats Audio Control Panel. Enabling and disabling Beats Audio To enable or disable Beats Audio, press the fn key in combination with the b key. Using video Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to Help and Support. 20 Chapter 4 Enjoying entertainment features Connecting video devices by using a VGA cable (select models only) NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased separately. To see the computer screen image on an external VGA monitor or projected for a presentation, connect a monitor or projector to the computer's VGA port. 1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as shown. 2. Press f4 to alternate the screen image between 4 display states:
PC Screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external device. Extend: View the screen image extended across the computer and the external device. Second screen only: View the screen image on the external device only. Each time you press f4, the display state changes. NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. From the Start screen, type control panel, and then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution. Connecting video devices using an HDMI cable (select models only) NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased separately. To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the following instructions:
1. Connect one end of the HDMI cable to the HDMI port on the computer. Using video 21 2. Connect the other end of the cable to the high-definition TV or monitor. 3. Press f4 to alternate the computer screen image between 4 display states:
PC screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external device. Extend: View the screen image extended across the computer and the external device. Second screen only: View the screen image on the external device only. Each time you press f4, the display state changes. NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. From the Start screen, type control panel, and then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution. HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these steps:
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then select Playback devices. 2. On the Playback tab, select the name of the digital output device. 3. Click Set Default, and then click OK. To return the audio stream to the computer speakers:
1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right of the taskbar, and then click Playback devices. 2. On the Playback tab, click Speakers. 3. Click Set Default, and then click OK. Setting up HDMI audio 22 Chapter 4 Enjoying entertainment features Connecting digital display devices using a DisplayPort cable (select models only) NOTE: To connect a digital display device to your computer, you need a DisplayPort (DP-DP) cable, purchased separately. The DisplayPort connects a digital display device such as a high-performance monitor or projector. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. 1. Connect one end of the DisplayPort cable to the DisplayPort on the computer. 2. Connect the other end of the cable to the digital display device. 3. Press f4 to alternate the computer screen image between 4 display states:
PC screen only: View the screen image on the computer only. Duplicate: View the same screen image simultaneously on both the computer and the external device. Extend: View the screen image extended across the computer and the external device. Second screen only: View the screen image on the external device only. Each time you press f4, the display state changes. NOTE: For best results, especially if you choose the "Extend" option, increase the screen resolution of the external device, as follows. From the Start screen, type control panel, and then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust screen resolution. Using video 23 Connecting Miracast-compatible wireless displays (select models only) To discover and connect to Miracast-compatible wireless displays, follow the steps below. Point to the upper-right or lower-right corner of the Start screen or the Windows desktop to display the charms, click Devices, click Project, and then follow the on-screen instructions. To open Miracast:
or On select computer models, from the Start screen, click the HP Quick Access to Miracast icon, and then follow the on-screen instructions. 24 Chapter 4 Enjoying entertainment features 5 Navigating the screen To quickly return to the Start screen, press the Windows key on a keyboard or the Windows button on a tablet. You can navigate the computer screen in the following ways:
Touch gestures Keyboard and optional mouse (purchased separately) NOTE: An external USB mouse (purchased separately) can be connected to a USB ports on the computer. Using the TouchPad and touch screen gestures The TouchPad helps you navigate the computer screen and control the pointer using simple touch gestures. To navigate the touchscreen, you can use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. You can also customize gestures and view demonstrations of how they work. From the Start screen, type control panel, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse. NOTE: Most of the gestures shown here can be used on either the TouchPad or touchscreen. TouchPad gestures are not supported in all apps. Tap Use the tap/double-tap gesture to select or open an item on the screen. Point to an item on the screen, and then tap one finger on the TouchPad zone select it. Double-
tap an item to open it. Two-finger scroll Use the two-finger scroll gesture to move up, down, or sideways on a page or image. Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right. Using the TouchPad and touch screen gestures 25 Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together. Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart. Two-finger click Use the two-finger click gesture to open the menu for an object on the screen. NOTE: The two-finger click performs the same function as right-clicking with the mouse. Place two fingers on the TouchPad zone and press down to open the options menu for the selected object. 26 Chapter 5 Navigating the screen Right-edge swipe Use the right-edge swipe to reveal the charms, which let you search, share, start apps, access devices, or change settings. Gently swipe your finger inward from the right edge of the TouchPad to reveal the charms. Left-edge swipe Use the left-edge swipe to reveal your open apps so that you can access them quickly. Gently swipe your finger inward from the left edge of the TouchPad to switch between apps. Without lifting your finger, swipe back toward the left edge to reveal all open apps. Top-edge swipe and bottom-edge swipe Use the top-edge swipe or bottom-edge swipe to display command options that allow you to customize an open app. IMPORTANT: When an app is open, the top-edge swipe varies depending on the app. Gently swipe your finger from the top edge or the bottom edge to reveal the app command options. Using the TouchPad and touch screen gestures 27 One-finger slide (touch screen only) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. To drag, press and hold an object, and then drag the object to move it. Using a keyboard and optional mouse A keyboard and optional external mouse allow you to type, select items, scroll, and perform similar functions as you do touch gestures. For details, refer to Getting to know your computer on page 4. TIP: The Windows key on a keyboard or the Windows button on a tablet allow you to quickly return to the Start screen from an open app or the Windows desktop. Press the button or key again to return to the previous screen. 28 Chapter 5 Navigating the screen 6 Managing power Your computer can operate on either battery power or external power. When the computer is running on battery power only and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Initiating and exiting Sleep and Hibernation Windows has two power-saving states, Sleep and Hibernation. SleepThe Sleep state is automatically initiated after a period of inactivity. Your work is saved to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Manually initiating and exiting Sleep on page 30. HibernationThe Hibernation state is automatically initiated if the battery reaches a critical level. In the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation (select models only) on page 30. CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate the Sleep state while reading from or writing to a disc or an external media card. NOTE: You cannot initiate any type of networking connection or perform any computer functions while the computer is in the Sleep state or in the Hibernation state. Initiating and exiting Sleep and Hibernation 29 From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of the screen to reveal the charms. Click Settings, click the Power icon, and then click Sleep. Manually initiating and exiting Sleep You can initiate Sleep in any of the following ways:
Close the display. You can exit Sleep in any of the following ways:
Briefly press the power button. If the computer is closed, raise the display. Press a key on the keyboard. Tap or swipe the TouchPad. When the computer exits Sleep, the power lights turn on and your work returns to the screen. NOTE:
password before your work returns to the screen. If you have set a password to be required on exiting Sleep, you must enter your Windows Manually initiating and exiting Hibernation (select models only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. From the Start screen, type power options, and then select Power options. From the Windows desktop, right-click the Start button, and then click Power Options. 2. In the left pane, click Choose what the power button does. 3. Click Change Settings that are currently unavailable. 4. In the When I press the power button area, select Hibernate. 5. Click Save changes. To exit Hibernation:
Briefly press the power button. When the computer exits Hibernation, the power lights turn on and your work returns to the screen. NOTE:
Windows password before your work returns to the screen. If you have set a password to be required on exiting Hibernation, you must enter your Setting password protection on wakeup (exiting Sleep or Hibernation) To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow these steps:
1. From the Start screen, type power options, and then select Power options. From the Windows desktop, right-click the Start button, and then click Power Options. 2. In the left pane, click Require a password on wakeup. 30 Chapter 6 Managing power or or 3. Click Change Settings that are currently unavailable. 4. Click Require a password (recommended). NOTE:
If you need to create a user account password or change your current user account password, click Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, go to step 5. 5. Click Save changes. Using the power meter and power settings The power meter is located on the Windows desktop. The power meter allows you to quickly access power settings and view the remaining battery charge. To view the percentage of remaining battery charge and the current power plan, place the mouse pointer over the power meter icon. To use Power Options, click the power meter icon and select an item from the list. From the Start screen, you can also type power options, and then select Power Options. Different power meter icons indicate whether the computer is running on battery or external power. Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level. Running on battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is off and unplugged from external power, the battery in the computer slowly discharges. The computer will display a message when the battery reaches a low or critical battery level. Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the computer, and other factors. Factory-sealed battery (select models only) To monitor the status of the battery, or if the battery is no longer holding a charge, run Battery Check in the HP Support Assistant app. 1. From the Start screen, type support, and then select the HP Support Assistant app. or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Select Battery and performance. If Battery Check indicates that your battery should be replaced, contact support. The battery(ies) in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. The battery[ies] in this product cannot be easily replaced by user themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. Using the power meter and power settings 31 User-replaceable battery (select models only) WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery. To remove the user-replaceable battery (select models only), refer to the steps and illustration that most closely match your computer:
1. 2. Turn the computer upside down on a flat surface. Slide the battery release latch (1) to release the battery. NOTE: The battery release latch automatically returns to its original position. 3. Remove the battery from the computer (2). or 1. 2. Turn the computer upside down on a flat surface. Slide the battery release latch (1) to release the battery. NOTE: The battery release latch automatically returns to its original position. 3. Pivot the battery upward (2), and then remove it from the computer (3). Finding battery information To access battery information:
or 1. From the Start screen, type support, and then select the HP Support Assistant app. From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Select Battery and Performance. 32 Chapter 6 Managing power HP Support Assistant provides the following tools and information about the battery:
Battery Check Information about battery types, specifications, life cycles, and capacity Conserving battery power To conserve battery power and maximize battery life:
Lower the brightness of the display. Select the Power saver setting in Power Options. If the computer will be unused and unplugged from external power for more than 2 weeks, remove the user-replaceable battery from the computer and store it separately in a cool, dry place. Turn off wireless devices when you are not using them. Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. Stop, disable, or remove any external media cards that you are not using. Before you leave your work, initiate Sleep or shut down the computer. Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following to the computer and to external power:
AC adapter Optional docking or expansion device Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation 1. Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the computer and to external power. 2. Exit Hibernation by pressing the power button. Storing a user-replaceable battery (select models only) CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for extended periods of time. If a computer will be unused and unplugged from external power for more than 2 weeks, remove the battery and store it separately in a cool, dry place to prolong the battery charge. A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge the battery before returning it to storage. Running on battery power 33 Disposing of a user-replaceable battery (select models only) WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short external contacts; do not dispose of in fire or water. See the Regulatory, Safety and Environmental Notices for proper battery disposal. From the Start screen, type support, and then select the HP Support Assistant app. To access this document:
or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Running on AC power For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to AC power with an approved AC adapter or an optional docking/expansion device. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to AC power under any of the following conditions:
WARNING! Do not charge the computer battery while you are aboard aircraft. When charging or calibrating a battery When installing or modifying system software When writing information to a disc (select models only) When running Disk Defragmenter on computers with internal hard drives When performing a backup or recovery When you connect the computer to AC power:
The battery begins to charge. The screen brightness increases. When you disconnect AC power:
The computer switches to battery power. The screen brightness automatically decreases to save battery life. The power meter icon on the Windows desktop changes appearance. The power meter icon on the Windows desktop changes appearance. 34 Chapter 6 Managing power Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to AC power:
The computer does not turn on. The display does not turn on. The power lights do not turn on. To test the AC adapter:
1. Shut down the computer. 3. Turn on the computer. 2. Connect the AC adapter to the computer, and then plug it into an AC outlet. If the power lights turn on, the AC adapter is working properly. If the power lights remain off, check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to be sure that the connections are secure. If the connections are secure and the power lights remain off, the AC adapter is not functioning and should be replaced. Contact support for information about obtaining a replacement AC power adapter. Shutting down (turning off) the computer CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions:
When you need to replace the battery or access components inside the computer When you are connecting an external hardware device that does not connect to a USB or video When the computer will be unused and disconnected from external power for an extended Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command. NOTE:
briefly pressing the power button. If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by Save your work and close all open programs. From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of the screen to reveal the charms. 3. Click Settings, click the Power icon, and then click Shut down. port period 1. 2. or Shutting down (turning off) the computer 35 Right-click the Start button in the lower-left corner of the screen, select Shut down or sign out, and then select Shut down. If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided:
Press ctrl+alt+delete, click the Power icon, and then select Shut Down. Press and hold the power button for at least 5 seconds. Disconnect the computer from external power. On models with a user-replaceable battery, remove the battery. 36 Chapter 6 Managing power 7 Maintaining your computer It is important to perform regular maintenance to keep your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with
(or shipping) the computer. Improving performance Using Disk Defragmenter You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup. HP recommends using Disk Defragmenter to defragment your hard drive at least once a month. NOTE:
It is not necessary to run Disk Defragmenter on solid-state drives. To run Disk Defragmenter:
1. Connect the computer to AC power. 2. 3. Follow the on-screen instructions. From the Start screen, type defragment, and then select Defragment and optimize your drives. For additional information, access the Disk Defragmenter software Help. Using Disk Cleanup Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup:
1. From the Start screen, type disk, and then select one of the following:
Free up disk space on this PC Uninstall apps to free up disk space Free up disk space by deleting uncessary files 2. Follow the on-screen instructions. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you would not be getting the most out of your equipment. Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In addition, register to receive automatic notifications when updates become available. Improving performance 37 If you would like to update your programs and drivers, follow these instructions:
1. From the Start screen, type support, and then select the HP Support Assistant app.
-or-
From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. Use the following products to safely clean your computer:
Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example, disposable wipes, which come in a variety of brands) 3. Follow the on-screen instructions. Cleaning your computer Alcohol-free glass-cleaning fluid Solution of water and mild soap Static-free cloth wipes Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product contents to make sure that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons are not included in the product. Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and cleaning agents can get trapped in the scratches. Cleaning procedures Follow the procedures in this section to safely clean your computer. WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids directly on any computer surface. Liquids dripped on the surface can permanently damage internal components. Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that a display is dry before you close the computer. 38 Chapter 7 Maintaining your computer Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously, or use an acceptable disposable wipe. NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and debris. Cleaning the TouchPad, keyboard, or mouse (select models only) WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris on the keyboard surface. CAUTION: To prevent damage to internal components, do not allow liquids to drip between the keys. To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a can of compressed air with a straw extension. Traveling with or shipping your computer If you have to travel with or ship your computer, follow these tips to keep your equipment safe. Prepare the computer for traveling or shipping:
Back up your information to an external drive. Remove all discs and all external media cards, such as memory cards. Turn off and then disconnect all external devices. Shut down the computer. Take along a backup of your information. Keep the backup separate from the computer. When traveling by air, carry the computer as hand luggage; do not check it in with the rest of your luggage. CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. If you are shipping the computer or a drive, use suitable protective packaging and label the package FRAGILE. The use of wireless devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on. If you are traveling internationally, follow these suggestions:
Traveling with or shipping your computer 39 Check the computer-related customs regulations for each country or region on your itinerary. Check the power cord and adapter requirements for each location in which you plan to use the computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to power the computer with a voltage converter kit sold for appliances. 40 Chapter 7 Maintaining your computer 8 Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code. IMPORTANT: Some security features listed in this chapter may not be available on your computer. Using passwords A password is a group of characters that you choose to secure your computer information and to protect online transactions. Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. To create and save passwords, use the following tips:
To reduce the risk of being locked out of the computer, record each password and store it in a secure place away from the computer. Do not store passwords in a file on the computer. When creating passwords, follow requirements set by the program. Change your passwords at least every 3 months. An ideal password is long and has letters, punctuation, symbols, and numbers. Before you send your computer for service, back up your files, delete confidential files, and then remove all password settings. For additional information about Windows passwords, such as screen-saver passwords:
From the Start screen, type support, and then select the HP Support Assistant app. From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Setting Windows passwords
-or-
Password User password Administrator password Protects administrator-level access to computer contents. Function Protects access to a Windows user account. NOTE: This password cannot be used to access Setup Utility (BIOS) contents. Using passwords 41 Setting Setup Utility (BIOS) passwords Password Administrator password Must be entered each time you access Setup Utility Function
(BIOS). computer. If you forget your administrator password, you cannot access Setup Utility (BIOS). If you forget your power-on password, you cannot turn on or restart the computer. Power-on password Must be entered each time you turn on or restart the To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. If your tablet has a keyboard base, connect the tablet to the keyboard base before beginning NOTE:
these steps. 1. Start Setup Utility (BIOS):
Computers or tablets with keyboards:
Turn on or restart the computer, quickly press esc, and then press f10. Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume down button.
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2. Tap f10. Turn on or restart the tablet, and then quickly hold down the Windows button. 2. Select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using the fingerprint reader (select models only) Integrated fingerprint readers are available on select computer models. NOTE: For the location of the fingerprint reader on your computer, see Identifying components on page 5. To use the fingerprint reader, you must set up a user account and password on the computer and then register one or more fingerprints using HP SimplePass software. To register fingerprints with HP SimplePass:
1. Swipe a finger on the fingerprint sensor to launch HP SimplePass. or 42 Chapter 8 Securing your computer and information From the Start screen, type simple, and then select HP SimplePass. 2. When the HP SimplePass welcome screen is revealed, click Get Started. 3. HP SimplePass prompts you to swipe your right index finger over the sensor. 4. Swipe your finger 3 times to finish the registration. If registration is successful, a green circle appears on the corresponding finger in the illustration. 5. Repeat steps 1 through 4 to register an additional fingerprint. Using Internet security software When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date. It is strongly recommended that you upgrade the security software trial offer or purchase the software of your choice in order to fully protect your computer. Using antivirus software Computer viruses can disable programs, utilities, or the operating system, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage they have caused. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date. An antivirus program may be preinstalled on your computer. It is strongly recommended that you use the antivirus program of your choice in order to fully protect your computer. For more information about computer viruses, from the Start screen, type support, and then select the HP Support Assistant app, or from the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Using firewall software Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your computer and/or network, or it can be a combination of both hardware and software. There are two types of firewalls to consider:
Host-based firewallsSoftware that protects only the computer it is installed on. Network-based firewallsInstalled between your DSL or cable modem and your home network to protect all the computers on the network. When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked. Using Internet security software 43 Installing software updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. For more information, see Updating programs and drivers on page 37. Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. You can install these updates manually or automatically. To view or change the settings:
1. From the Start screen, type control panel. or From the Windows desktop, right-click the Start button, and then select Control Panel. 2. Select System and Security, select Windows Update, select Change settings, and then follow the on-screen instructions. Securing your wireless network When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security. Backing up your software applications and information Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure. For more information, see Backing up, restoring, and recovering on page 51. Using an optional security cable lock A security cable lock, purchased separately, is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Security cable locks are only one of several methods that should be employed as part of a complete security solution to help maximize theft protection. The security cable slot on your computer may look slightly different from the illustration in this section. For the location of the security cable slot on your computer, see Getting to know your computer on page 4. 1. 2. Loop the security cable lock around a secured object. Insert the key (1) into the security cable lock (2). 44 Chapter 8 Securing your computer and information 3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place. Using an optional security cable lock 45 9 Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. NOTE:
the steps in this chapter. If your tablet has a keyboard base, connect the tablet to the keyboard base before beginning Computers or tablets with keyboards:
Turn on or restart the computer, quickly press esc, and then press f10. Tablets without keyboards:
1. Turn on or restart the tablet, and then quickly hold down the volume down button. Turn on or restart the tablet, and then quickly hold down the Windows button.
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2. Tap f10. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than the one currently installed on the computer, you need to know the version of the system BIOS that is installed. BIOS version information (also known as ROM date and System BIOS) can be revealed from the Start screen by typing support, selecting the HP Support Assistant app, and then selecting System Information, or by using Setup Utility (BIOS). Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 46). Select Main, and then make note of your BIOS version. Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions. 1. 2. 3. 46 Chapter 9 Using Setup Utility (BIOS) Downloading a BIOS update 3. 4. or CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. NOTE:
installing any software updates, especially system BIOS updates. If your computer is connected to a network, consult the network administrator before 1. From the Start screen, type support, and then select the HP Support Assistant app. From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. 2. Click Updates and tune-ups, and then click Check for HP updates now. Follow the on-screen instructions. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps:
1. From the Start screen, type file, and then select File Explorer. From the Windows desktop, right-click the Start button, and then select File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains or the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Updating the BIOS 47 Synchronizing a tablet and keyboard (select models only) When you attach a tablet to the keyboard and restart the computer, the BIOS checks to see if the Embedded Controller firmware on the keyboard needs to be synchronized. If so, BIOS will start the synchronization. If the synchronization is interrupted, a notification screen displays for 10 seconds before the tablet restarts and attempts to synchronize again. NOTE: The Embedded Controller firmware will synchronize ONLY if the tablet or keyboard battery is more than 50% charged, or if your tablet is connected to AC power. 48 Chapter 9 Using Setup Utility (BIOS) 10 Using HP PC Hardware Diagnostics
(UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics (UEFI):
1. Start Setup Utility:
Computers or tablets with keyboards:
Turn on or restart the computer, quickly press esc. Tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button. Turn on or restart the tablet, and then quickly hold down the Windows button. The BIOS searches 3 places for the diagnostic tools, in the following order:
a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 49.
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2. Press or tap f2. b. Hard drive c. BIOS 3. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE:
If you need to stop a diagnostic test, press or tap esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE:
only. Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage Provides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. Click the UEFI Download link, and then select Run. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49 Option 2: Support and Drivers pagesProvide downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. Point to Support, located at the top of the page, and then click Download Drivers. In the text box, enter the product name, and then click Go. 2. 3. 4. 5. or or Click Find Now to let HP automatically detect your product. Select your computer model, and then select your operating system. In the Diagnostic section, click HP UEFI Support Environment. Click Download, and then select Run. 50 Chapter 10 Using HP PC Hardware Diagnostics (UEFI) 11 Backing up, restoring, and recovering This chapter provides information about the following processes. The information in the chapter is standard procedure for most models. Creating recovery media and backups Restoring and recovering your system For additional information, refer to the HP Support Assistant. From the Start screen, type support, and then select the HP Support Assistant app.
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From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Creating recovery media and backups The following methods of creating recovery media and backups are available on select models only. Choose the available method according to your computer model. Use HP Recovery Manager after you successfully set up the computer to create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select models only) on page 51. For information on the recovery options that are available using the recovery media, see Recovering using HP Recovery Manager on page 53. Use Windows tools to create system restore points and create backups of personal information. For more information, see Using Windows tools on page 52. NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default. Creating HP Recovery media (select models only) If your computer does not list a Recovery Media Creation option, you can obtain IMPORTANT:
recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. HP Recovery Manager is a software program that allows you to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required. Creating recovery media and backups 51 1. 2. To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CDRW, DVDRW, double-layer DVDRW, or BD-RE
(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-quality blank USB flash drive. If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. Be sure that the computer is connected to AC power before you begin creating the recovery media. The creation process can take an hour or more. Do not interrupt the creation process. If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media:
IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select models only). From the Start screen, type recovery, and then select HP Recovery Manager. Select Recovery Media Creation, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP Recovery Manager on page 53. Using Windows tools You can create system restore points and create backups of personal information using Windows tools. NOTE:
If storage is 32 GB or less, Microsoft System Restore is disabled by default. From the Start screen, type help, and then select Help and Support. or From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. For more information and steps, see Help and Support. Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
IMPORTANT: Not all methods are available on all models. 52 Chapter 11 Backing up, restoring, and recovering Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see Help and Support. From the Start screen, type support, and then select the HP Support Assistant app.
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From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. On select models, if you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 53. If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select models only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 53. If you have not already created recovery media, see Creating HP Recovery media
(select models only) on page 51. On select models, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 53. On select models, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. For more information, see Removing the HP Recovery partition (select models only) on page 55. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from support, or by using the HP Recovery partition (select models only). If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 51. What you need to know before you get started HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 51. Restore and recovery 53 To use the Factory Reset option (select models only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select models only) on page 51. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process. System RecoveryReinstalls the original operating system, and then configures the settings for the programs that were installed at the factory. Minimized Image Recovery (select models only)Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. Factory ResetRestores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select models only) allows System Recovery and Minimized Image Recovery (select models only). The HP Recovery partition allows you to perform a system recovery or minimized image recovery
(select models only) without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select models only). 1. From the Start screen, type recovery, select Recovery Manager, and then select HP Recovery Environment.
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2. 3. Press f11 while the computer boots, or press and hold f11 as you press the power button. Select Troubleshoot from the boot options menu. Select Recovery Manager, and then follow the on-screen instructions. Using the HP Recovery partition (select models only) Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 54 Chapter 11 Backing up, restoring, and recovering If possible, back up all personal files. Insert the HP Recovery media, and then restart the computer. NOTE:
computer boot order. See Changing the computer boot order on page 55. If the computer does not automatically restart in HP Recovery Manager, change the 3. Follow the on-screen instructions. Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive. To change the boot order:
IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select models only). Insert the HP Recovery media. Start Computer Setup:
For computers or tablets with keyboards attached:
Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot For computers or tablets without keyboards attached:
Turn on or restart the computer, quickly press the volume down button, and then tap f9 for options. boot options.
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Turn on or restart the computer, quickly press the Windows button, and then tap f9 for boot options. Select the optical drive or USB flash drive from which you want to boot. Follow the on-screen instructions. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows Refresh option or the Windows option to remove everything and reinstall Windows. In addition, you will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select models only) on page 51. Follow these steps to remove the HP Recovery partition:
From the Start screen, type recovery, and then select HP Recovery Manager. Select Remove Recovery Partition, and then follow the on-screen instructions. 1. 2. 1. 2. 3. 4. 1. 2. Restore and recovery 55 12 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100240 V, 5060 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. Input power Rating Operating voltage and current 19 V @ 2.1 A - 40 W 19.5 V @ 2.31 A - 45 W 19.5 V @ 3.33 A - 65 W 19.5 V @ 4.62 A - 90 W 19.5 V @ 6.15 A - 120 W 19.5 V @ 7.69 A - 150 W DC plug of external HP power supply NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. NOTE: The computer operating voltage and current can be found on the system regulatory label. 56 Chapter 12 Specifications Operating environment Factor Temperature Operating Nonoperating Operating Nonoperating Operating Nonoperating Relative humidity (noncondensing) Maximum altitude (unpressurized) Metric U.S. 5C to 35C
-20C to 60C 10% to 90%
5% to 95%
41F to 95F
-4F to 140F 10% to 90%
5% to 95%
-15 m to 3,048 m
-50 ft to 10,000 ft
-15 m to 12,192 m
-50 ft to 40,000 ft Operating environment 57 13 Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contactfor example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. Keep components in their electrostatic-safe containers until you are ready to install them. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. Use nonmagnetic tools. Before handling components, discharge static electricity by touching an unpainted metal surface. If you remove a component, place it in an electrostatic-safe container. 58 Chapter 13 Electrostatic Discharge Index A AC adapter light, identifying 5 AC adapter, testing 35 accessory battery connector, identifying 5 action keys 11 identifying 5 airplane mode key 5, 12 antivirus software, using 43 audio-in (microphone), identifying 5 audio-out (headphone), identifying 5 audio-out (headphone)/audio-in
(microphone) jack, identifying 6 B backing up software and information 44 backups 51 battery conserving power 33 discharging 33 disposing 34 factory-sealed 31 finding information 32 resolving low battery level 33 storing 33 user-replaceable 32 battery bay, identifying 6 battery information, finding 32 battery lock, identifying 6 battery power 31 battery release latch, identifying 6 battery temperature 33 bay, battery 6 Beats Audio 20 Beats Audio Control Panel 20 Beats Audio hot key 20 best practices 1 BIOS determining version 46 downloading an update 47 starting the Setup Utility 46 updating 46 Bluetooth compartment, identifying 6 Bluetooth device 14, 16 Bluetooth label 13 boot order changing 55 bottom 13 buttons left TouchPad 7 power 7 right TouchPad 8 C caps lock light, identifying 6 caring for your computer 38 cleaning your computer 38 components 5 computer, traveling 33 connecting to a WLAN 15 connector, power 8 control zone left 7 right 8 corporate WLAN connection 15 critical security updates, installing 44 D Disk Cleanup software 37 Disk Defragmenter software 37 DisplayPort connecting 23 identifying 6 docking connector, identifying 6 E electrostatic discharge 58 esc key, identifying 6 external AC power, using 34 external monitor port 21 external monitor port, identifying 6 F fingerprint reader identifying 6 using 42 fingerprints, registering 42 firewall software 43 fn key, identifying 6 G getting to know your computer 4 H hard drive light, identifying 7 HDMI port connecting 21 identifying 7 HDMI, configuring audio 22 headphones, connecting 19 headsets, connecting 20 Hibernation exiting 30 initiating 30 high-definition devices, connecting 21, 23, 24 HP Apps Store, visiting 1 HP PC Hardware Diagnostics
(UEFI) downloading 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing 55 HP resources 2 HP Triple Bass Reflex Subwoofer, identifying 7 I initiating Sleep and Hibernation 29 input power 56 Index 59 installing critical security updates 44 optional security cable lock 44 integrated numeric keypad, identifying 7 internal display switch, identifying 7 hard drive 7 mute 7 power 8 RJ-45 (network) status 8 TouchPad 9 webcam 10 wireless 10 internal microphones, identifying locating information Internet security software, using 7 43 J jacks audio-in (microphone) 5 audio-out (headphone) 5 audio-out (headphone)/audio-in
(microphone) 6 network 8 RJ-45 (network) 8 K keyboard and mouse, using 28 keys action 5 airplane mode 5, 12 esc 6 fn 6 num lock 7 Windows 10 Windows applications 10 L labels Bluetooth 13 Microsoft Certificate of Authenticity 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 latches battery release 6 service door release 9 left control zone, identifying 7 left-edge swipe TouchPad and touch screen gesture 27 lights AC adapter 5 caps lock 6 60 Index hardware 4 software 4 M maintenance Disk Cleanup 37 Disk Defragmenter 37 updating programs and drivers 37 memory card reader, identifying 7 memory card, identifying 7 microphone, connecting 20 minimized image recovery 54 minimized image, creating 53 Miracast 24 mouse, external setting preferences 25 mute light, identifying 7 N network jack, identifying 8 num lock key, identifying 7 O one-finger slide touch screen gesture 28 operating environment 57 optical drive, identifying 7 original system recovery 53 P passwords ports Setup Utility (BIOS) 42 Windows 41 DisplayPort 6 external monitor 6, 21 HDMI 7, 21, 23 Miracast 24 USB 2.0 9 USB 2.0 charging (powered) 9 USB 3.0 9 USB 3.0 (powered) charging 9 VGA 21 power AC 34 battery 31 power button identifying 7 power connector, identifying 8 power lights, identifying 8 power meter, using 31 power settings, using 31 product name and number, computer 13 public WLAN connection 15 R recover options 52 recovery discs 52, 54 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media 52 recovery media creating 51 creating using HP Recovery Manager 52 recovery partition removing 55 regulatory information regulatory label 13 wireless certification labels 13 right control zone, identifying 8 right-edge swipe TouchPad and touch screen gesture 27 RJ-45 (network) jack, identifying 8 RJ-45 (network) status lights, identifying 8 S security cable lock, installing 44 security cable slot, identifying 8 serial number 13 TouchPad and touch screen Windows applications key, identifying 10 Windows key, identifying 10 Windows passwords 41 Windows tools using 52 Wireless Assistant software 14 wireless button 14 wireless certification label 13 wireless controls button 14 operating system 14 Wireless Assistant software 14 wireless light 10, 14 wireless network (WLAN) connecting 15 corporate WLAN connection functional range 16 public WLAN connection 15 wireless network, securing 44 WLAN antennas, identifying 10 WLAN device 13 WLAN label 13 WWAN antennas, identifying 10 WWAN device 16 two-finger pinch/zoom TouchPad 15 Setup Utility (BIOS) passwords edge swipe 27 serial number, computer 13 service door release latch 9 service door, identifying 8 service labels, locating 13 setting password protection on wakeup 30 42 sharing media 18 shipping the computer 39 shutdown 35 SIM slot, identifying 9 Sleep exiting 30 initiating 30 Sleep and Hibernation initiating 29 slots memory card reader 7 security cable 8 SIM 9 software Disk Cleanup 37 Disk Defragmenter 37 software updates, installing 44 speakers connecting 19 identifying 9 Starting right 1 storing a battery 33 supported discs, recovery 52 system recovery 53 system restore point creating 52 system restore point, creating 51 T tap TouchPad and touch screen gesture 25 temperature 33 testing an AC adapter 35 top-edge swipe and bottom-edge swipe TouchPad and touch screen gesture 27 touch screen gesture, one-finger slide 28 TouchPad using 25 gestures left-edge swipe 27 right-edge swipe 27 tap 25 top-edge swipe and bottom-
two-finger click 26 two-finger pinch/zoom 26 two-finger scroll 25 TouchPad light, identifying 9 TouchPad zone, identifying 9 TouchPad, buttons 7, 8 traveling with the computer 13, 33, 39 turning off the computer 35 two-finger click TouchPad and touch screen gesture 26 and touch screen gesture 26 two-finger scroll TouchPad and touch screen gesture 25 U unresponsive system 35 updating programs and drivers 37 USB 2.0 charging (powered) port, identifying 9 USB 2.0 port, identifying 9 USB 3.0 charging (powered) port, identifying 9 USB 3.0 port, identifying 9 using a keyboard and mouse 28 using external AC power 34 using passwords 41 using the TouchPad 25 V vents, identifying 9 VGA port, connecting 21 video 20 W webcam identifying 10 using 19 webcam light, identifying 10 Windows system restore point 51, 52 Index 61
This product uses the FCC Data API but is not endorsed or certified by the FCC