VP3320 ViVOpay Kiosk III SRED user manual

ViVOpay VP3320 User Manual Rev. 53 August 23, 2019 ID TECH 10721 Walker Street, Cypress, CA 90630 (714) 761-6368 support@idtechproducts.com www.idtechproducts.com ID TECH ViVOpay 3320 User Manual Revision History Revision Date 50 51 Description of Changes Initial draft 05/06/2019 05/28/2019 Updates to verbiage, LED and Sound indicators are now a matrix 52 53 07/08/2019 Added SRED Decommissioning text 08/23/2019 Replaced FCC warning text By CB CB CB CB 2 | P a g e Copyright 2019, International Technologies & Systems Corporation. All rights reserved. ID TECH ViVOpay 3320 User Manual Table of Contents 1. Introduction ................................................................................................................................................ 4 2. Major Features of ViVOpay VP3320 ........................................................................................................... 4 2.1. Contactless NFC Features .................................................................................................................... 5 3. Before You Start Using ViVOpay VP3320 .................................................................................................... 6 3.1. Bluetooth Pairing Instructions ............................................................................................................. 6 3.2. Battery Charging Instructions .............................................................................................................. 6 3.3. ViVOpay VP3320 LED and Sound State Indicators ............................................................................... 7 3.4.1 iOS Connectivity: BLE and VP3320 ................................................................................................. 7 4. Operation and Storage: Environmental Limits ........................................................................................... 9 5. FCC warning statement: ........................................................................................................................... 10 6. Other Agency Approvals and Compliances............................................................................................... 10 7. Decommissioning SRED Devices ............................................................................................................... 10 8. For Software Developers: Software Development Support ..................................................................... 11 9. Demo App ................................................................................................................................................. 12 9.1. Using the demo application ............................................................................................................... 12 10. For More Information ............................................................................................................................. 13 2 ID TECH ViVOpay 3320 User Manual Copyright 2019 ID TECH. All rights reserved. This document, as well as the software and hardware described in it, is furnished under license and may be used or copied online in accordance with the terms of such license. The content of this document is furnished for information use only, is subject to change without notice, and should not be construed as a commitment by ID TECH. While every effort has been made to ensure the accuracy of the information provided, ID TECH assumes no responsibility or liability for any unintentional errors or inaccuracies that may appear in this document. Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic, mechanical, recording, or otherwise, or translated into any language form without the express written consent of ID TECH. ID TECH and ViVOpay are trademarks or registered trademarks of ID TECH. Warranty Disclaimer The services and hardware are provided "as is" and "as-available" and the use of the services and hardware are at its own risk. ID TECH does not make, and hereby disclaims, any and all other express or implied warranties, including, but not limited to, warranties of merchantability, fitness for a particular purpose, title, and any warranties arising from a course of dealing, usage, or trade practice. ID TECH does not warrant that the services or hardware will be uninterrupted, error-free, or completely secure. This device complies with Part 15 of the FCC Rules:

This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation of the device. Cautions and Warnings Caution: Danger of Explosion if battery is incorrectly charged. Use only standard USB 5V power source. Device contains a lithium battery. Approved temperature range for storage:

-20 to +60. Disposal: Contact your local recycling center. Warning: Avoid close proximity to radio transmitters, which may reduce the capabilities of the reader. 3 ID TECH ViVOpay 3320 User Manual 1. Introduction The ViVOpay VP3320 is ID TECH's first SCRP (Secure Card Reader-PIN) developed to be used in SPoC standard (Software PIN on Consumer-off-the-Shelf Devices). The ViVOpay VP3320 supports EMV contact and contactless, Bluetooth, and micro-USB connections. The ViVOpay VP3320's small form factor and Bluetooth interface make it ideal for mobile applications where smart card reading is required. As a mobile reader, ViVOpay VP3320 works in conjunction with Android as well as iOS phones and tablets. The ViVOpay VP3320 is designed to be compatible with a wide range of third-party payment applications, and the ID TECH Universal SDK (described further below in the section called For Software Developers) is available for developing applications that communicate with ViVOpay VP3320. Contact your acquirer, gateway, or POS partner for instructions on setting up and pairing the ViVOpay VP3320 to a compatible payment application and associated host device. 2. Major Features of ViVOpay VP3320 LED status indicator ICC: EMV Level 1 and EMV L2 approval Communicates via Bluetooth BLE (Bluetooth Low Energy) Supports Apple iOS and Android platforms Rechargeable battery, no external power necessary Front-facing contactless transaction support via Near Field Communication (NFC) Audio feedback Micro USB (for battery charging and communication) Field upgradable firmware Compact and ergonomic design to integrate with a variety of mobile devices Supports Triple DES and AES encryption, with DUKPT key management Visa Ready Low power consumption when reader is in standby mode 4 ID TECH ViVOpay 3320 User Manual ISO 14443 Type A&B ISO 18092 (P2P) 2.1. Contactless NFC Features MasterCard MChip 3.1 (Formerly PayPass) Visa payWave/VCPS 2.2 Visa IRWIN Discover DPAS American Express ExpressPay MIFARE Apple Pay and Apple VAS Samsung Pay NFC Android Pay Google Pay / Softcard SmartTap 2.1 Interac Flash 5 ID TECH ViVOpay 3320 User Manual 3. Before You Start Using ViVOpay VP3320 The ViVOpay VP3320 is a mobile device for reading ICC ("chip") cards. The ViVOpay VP3320 is designed to operate in conjunction with certified third-party payment software and compatible host devices such as Bluetooth- or USB- equipped tablets and smartphones. Before connecting the ViVOpay VP3320 to the host device:

1. Install and activate the software application service according to the instructions provided by your payment application service and software provider. 2. Connect the ViVOpay VP3320 to the host mobile device through via Bluetooth or a micro-USB cable. 3.1. Bluetooth Pairing Instructions In addition to the following instructions, see the section on iOS Connectivity for more information on using an iPad or iPhone in conjunction with the ViVOpay VP3320. 1. Enable the Bluetooth device search function on the host device (smart phone or tablet). 2. Make sure the ViVOpay VP3320 is charged or connected to a power source via USB. o When connected to a power source, the ViVOpay VP3320 automatically activates Bluetooth. 3. When not connected to a power source, press the ViVOpay VP3320s Bluetooth function button to activate Bluetooth. The button is located on the bottom of the case. 4. Find a Bluetooth device with the ID ViVOpay VP3320 on the host smart phone or tablet and select Pair. 5. Enter the password for pairing. The default password is 654321. 6. Follow the payment transaction instructions provided by a compatible payment application maker to complete a transaction. The ViVOpay VP3320 will remain connected via Bluetooth to the host device indefinitely when powered via the USB cable. If the unit is operating on battery power, it will go to sleep after 30 seconds of idling to extend battery life. To perform a transaction again, press the Bluetooth function button to re-establish the Bluetooth connection. When connecting to an iOS device, please install a compatible payment application and follow the instructions provided by that applications maker. See iOS Connectivity: BLE and VP3320 below for more information. 3.2. Battery Charging Instructions The ViVOpay VP3320 is powered by a lithium-ion polymer battery and is delivered in a partially charged state. Be sure to fully charge the ViVOpay VP3320 before using it for the first time. Allow four to six hours for the initial charge. Use a standard USB to micro-USB cable to charge the unit. An LED battery indicator displays the current battery charging status. 6 ID TECH ViVOpay 3320 User Manual 3.3. ViVOpay VP3320 LED and Sound State Indicators The ViVOpay VP3320 uses the following LEDs and sounds to indicate various statuses, including power management, Bluetooth, transactions, and security. blink Device State LED1 Battery charging on Battery power low1 on Bluetooth ready blink Bluetooth connected successfully Bluetooth in sleep mode off Bluetooth on standby blink Transaction successful on Transaction failed off Unit has been tampered blink Device deactivated blink off LED2 off off off off off on off blink blink LED3 off off off blink off off on off blink blink None None None None LED4 Sound off off off off None off off on Unit beeps once off Unit beeps twice blink Unit beeps blink Unit beeps None 1. Charge the battery or connect the ViVOpay VP3320 to a power source; the unit remains fully-functional when charging. When the LED is no longer flashing, the battery is fully-charged. 3.4.1 iOS Connectivity: BLE and VP3320 The ViVOpay VP3320 uses Bluetooth 4.2, also known as Bluetooth BLE (Bluetooth Low Energy). Unlike previous versions of Bluetooth, BLE does not require users to first pair their devices through the Bluetooth Settings in Apple iOS. If a payment application provider has enabled BLE scanning in their application, Apple iOS scans and locates all BLE devices in range to automatically connect with the ViVOpay VP3320. It is critical to note that if the ViVOpay VP3320 is paired via the iOS Settings page, it will display as a connected device but not function with a payment app. Unlike other operating systems that can detect or specify a BLE device by its MAC address, Apple does NOT allow users to specify a BLE device by MAC address for security reasons. Instead, after a device is selected by its "friendly" name (see the next paragraph), the Apple iOS calculates a unique identifier to allow any that device to make further connections directly. 7 ID TECH ViVOpay 3320 User Manual The VIVOPAY VP3320 has a default friendly name of IDT + the last four digits of the devices serial number (for example, IDT1701). This is the default name the ID TECH Universal SDK uses to connect to the first VIVOPAY VP3320 it encounters if no other friendly name is set in the SDK, or when the iOS-

generated device identifier is not provided. See links given near the end of this document for information about the Universal SDK. Note: the Universal SDK is primarily of interest to developers. If an application provider or POS software partner has already provided software to use with the VP3320, you do not need to obtain the SDK. 8 ID TECH ViVOpay 3320 User Manual 4. Operation and Storage: Environmental Limits Item Specification Note Operating Temperature Storage Temperature 0 C to 55 C or 32F to 131F

-20 C to 60 C or

-4F to 140F Non-condensing. Product operation temperature is limited to this range due to constraints of the Li-Battery specification. Non-condensing. Product storage temperature is limited to this range due to constraints of the Li-Battery specification. Operating Humidity Storage Humidity Up to 95%

Up to 95%

Non-condensing. Non-condensing. 9 ID TECH ViVOpay 3320 User Manual 5. FCC warning statement:

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The user manual for an intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. Note: The grantee is not responsible for any changes or modifications not expressly approved by the party responsible for compliance. Such modifications could void the users authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the receiver Increase the separation between the equipment and the receiver. is connected. Consult the dealer or an experienced radio/TV technician for help. This device complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. The antenna(s) used for this transmitter must not be co-located or operating in conjunction with any other antenna or transmitter and must be installed to provide a separation distance of at least 20cm from all persons. 6. Other Agency Approvals and Compliances CE (EN55022/EN55024, Class- B) FCC (Part 15, Class-B) RoHS (DIRECTIVE 2011/65/EU) UL REACH EMV Contact L1&L2 EMV Contactless L1 TQM 7. Decommissioning SRED Devices All PCI devices require proper decommissioning prior to device disposal in order to ensure the protection of all sensitive financial card data. For instructions on decommissioning your device, see Decommissioning of SRED Devices on the ID TECH Knowledge Base. 10 ID TECH ViVOpay 3320 User Manual 8. For Software Developers: Software Development Support By virtue of its EMV L2 kernel, ViVOpay VP3320 is designed to be compatible with a wide range of third-party payment applications. ID TECH offers a Universal SDK (available for iOS, Android, or Windows) to enable rapid application development using ViVOpay VP3320 as the target device. The languages supported include Objective C (on iOS), Java (on Android), and C# (on Windows). The Universal SDK includes rich, powerful libraries that make sending commands to the ViVOpay VP3320 comparatively easy while greatly facilitating debugging and event handling. To obtain the Universal SDK free of charge, visit ID TECH's VIVOPAY VP3320 product page and select the version of the SDK that applies to your desired host platform (that is to say, Android, iOS, Linux, MacOS, or Windows). Normally, development of applications that take advantage of ViVOpay VP3320's capabilities can be done in a high-level language like C# or Java (using convenience objects and data structures defined in the Universal SDK), obviating the need to send byte commands directly. Nevertheless, it is possible to communicate with the device at a low level if necessary. For a command reference for ViVOpay VP3320, request the NEO Interface Developers Guide (IDG), P/N 80139403-001. This document includes not only low level (firmware) commands but error codes, response codes, and information on various default settings. 11 ID TECH ViVOpay 3320 User Manual 9. Demo App The Universal SDK comes with a rich, fully featured demo app that allows users to run the ViVOpay VP3320 in USB mode. Visit the VIVOPAY VP3320 product page to download the Universal SDK Demo app as a standalone executable, separate from the SDK; the full SDK is not required to use the demo. Be sure to check out the Universal Demo QuickStart Guide for more detailed instructions about using the Universal SDK Demo app. 9.1. Using the demo application Follow the steps below to run the Universal SDK Demo app on Windows:

1. Plug the ViVOpay VP3320 into the host device with a USB-to-micro-USB cable (not included). 2. Double-click the UniversalSDKDemo.exe file and allow a few seconds for the main window to appear (see illustration below). The Universal SDK Demo app displays ViVOpay VP3320's available commands in a command tree, as shown above. Single-click on a command to populate the center panel of the window with optional settings relevant to the command (for example, "Amount" and "Start EMV Additional Tags" above). In some cases, text fields appear, allowing users to enter custom values. To execute a command, double-click it in the command tree (or use the Execute Command button at the bottom of the window). The command executes in real time and a data trace appears automatically in the center and/or right-hand panels. Use the Clear Logs button to clear both panels. 12 ID TECH ViVOpay 3320 User Manual 10. For More Information Knowledge Base. with Universal SDK. To learn more about ViVOpay VP3320 and other ID TECH products, visit the ID TECH To learn more about EMV app development with the Universal SDK, see EMV Transactions Visit us online at http://idtechproducts.com. Find more Tech Support resources at the ID TECH Tech Support home page. 13