| submitted | available | document details (if available) | source link |
|---|---|---|---|
| October 17 2018 | April 15 2019 |
| various | User manual | Users Manual | 2.50 MiB | October 17 2018 / April 15 2019 |
SM-J610F SM-J610FN SM-J610G SM-J415GN SM-J415N SM-J610F/DS SM-J610FN/DS SM-J610G/DS SM-J415GN/DS User Manual English. 08/2018. Rev.1.0 www.samsung.com Table of Contents Installing or uninstalling apps Internet Apps and features 50 52 Bixby Home 54 Reminder 58 Phone 63 Contacts 67 Messages 69 71 Email 72 Camera 87 Gallery 93 Multi window 98 Samsung Pay 102 Samsung Members 103 Samsung Notes 104 Calendar 105 Samsung Health 109 Voice Recorder 110 My Files 110 Clock 112 Calculator 113 Radio 114 Game Launcher 117 Sharing content 118 Google apps Basics 4 6 Read me first Device overheating situations and solutions Device layout and functions 9 13 Battery 15 SIM or USIM card (nano-SIM card) 21 Memory card (microSD card) 25 Turning the device on and off 26 28 Samsung account 30 Transferring data from your previous Initial setup device 35 Understanding the screen 45 Notification panel 47 Entering text 2 161 Google 162 Accessibility 163 General management 164 Software update 165 User manual 165 About phone Appendix 166 Troubleshooting 172 Removing the battery Table of Contents Settings 120 Introduction 120 Connections 121 Wi-Fi 124 Bluetooth 126 Data saver 126 NFC and payment (NFC-enabled models) 129 Mobile Hotspot and Tethering 130 SIM card manager (dual SIM models) 130 More connection settings 133 Sounds and vibration 134 Dolby Atmos (surround sound) 134 Notifications 135 Display 136 Blue light filter 136 Screensaver 137 Wallpapers and themes 137 Advanced features 139 Dual Messenger 140 Device maintenance 143 Apps 143 Lock screen 144 Smart Lock 144 Biometrics and security 146 Face recognition 149 Fingerprint recognition 152 Samsung Pass 156 Secure Folder 160 Cloud and accounts 161 Backup and restore 3 Basics Read me first Please read this manual before using the device to ensure safe and proper use. Descriptions are based on the devices default settings. Some content may differ from your device depending on the region, service provider, model specifications, or devices software. Content (high quality content) that requires high CPU and RAM usage will affect the overall performance of the device. Apps related to the content may not work properly depending on the devices specifications and the environment that it is used in. Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung. Samsung is not liable for performance issues or incompatibilities caused by edited registry settings or modified operating system software. Attempting to customise the operating system may cause the device or apps to work improperly. Software, sound sources, wallpapers, images, and other media provided with this device are licensed for limited use. Extracting and using these materials for commercial or other purposes is an infringement of copyright laws. Users are entirely responsible for illegal use of media. You may incur additional charges for data services, such as messaging, uploading and downloading, auto-syncing, or using location services depending on your data plan. For large data transfers, it is recommended to use the Wi-Fi feature. Default apps that come with the device are subject to updates and may no longer be supported without prior notice. If you have questions about an app provided with the device, contact a Samsung Service Centre. For user-installed apps, contact service providers. 4 Basics Modifying the devices operating system or installing softwares from unofficial sources may result in device malfunctions and data corruption or loss. These actions are violations of your Samsung licence agreement and will void your warranty. Depending on the region or model, some devices are required to receive approval from the Federal Communications Commission (FCC). If your device is approved by the FCC, you can view the FCC ID of the device. To view the FCC ID, launch the Settings app and tap About phone Status. Depending on the region, you can view the regulatory information on the device. To view the information, launch the Settings app and tap About phone Regulatory information. Instructional icons Warning: situations that could cause injury to yourself or others Caution: situations that could cause damage to your device or other equipment Notice: notes, usage tips, or additional information 5 Basics Device overheating situations and solutions When the device heats up while charging the battery While charging, the device and the charger may become hot. During wireless charging or fast charging, the device may feel hotter to the touch. This does not affect the devices lifespan or performance and is in the devices normal range of operation. If the battery becomes too hot, the charger may stop charging. Do the following when the device heats up:
Disconnect the charger from the device and close any running apps. Wait for the device to cool down and then begin charging the device again. If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one. When using a wireless charger, do not place foreign materials, such as metal objects, magnets, and magnetic stripe cards, between the device and the wireless charger. The wireless charging or fast charging feature is only available on supported models. When the device heats up during use When you use features or apps that require more power or use them for extended periods, your device may temporarily heat up due to increased battery consumption. Close any running apps and do not use the device for a while. The following are examples of situations in which the device may overheat. Depending on the functions and apps you use, these examples may not apply to your model. During the initial setup after purchase or when restoring data When downloading large files 6 Basics When using apps that require more power or using apps for extended periods When playing high-quality games for extended periods When recording videos for extended periods When streaming videos while using the maximum brightness setting When connecting to a TV While multitasking (or, when running many apps in the background) When using Multi window When updating or installing apps while recording videos When downloading large files during a video call When recording videos while using a navigation app When using large amount of data for syncing with the cloud, email, or other accounts When using a navigation app in a car while the device is placed in direct sunlight When using the mobile hotspot and tethering feature When using the device in areas with weak signals or no reception When charging the battery with a damaged USB cable When the devices multipurpose jack is damaged or exposed to foreign materials, such as liquid, dust, metal powder, and pencil lead When you are roaming Do the following when the device heats up:
Keep the device updated with the latest software. Conflicts between running apps may cause the device to heat up. Restart the device. Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them. Close apps that increase battery consumption or that run in the background when not in use. Delete unnecessary files or unused apps. Decrease the screen brightness. If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre. 7 Basics Device limitations when the device overheats When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models. If the device becomes hotter than usual, a device overheating message will appear. To lower the devices temperature, the screen brightness and the performance speed will be limited and battery charging will stop. Running apps will be closed and you will only be able to make emergency calls until the device cools down. If the device overheats or feels hot for a prolonged period, a power off message will appear. Turn off the device, and wait until it cools down. Precautions for operating environment Your device may heat up due to the environment in the following conditions. Use caution to avoid shortening the batterys lifespan, damaging the device, or causing a fire. Do not store your device in very cold or very hot temperatures. Do not expose your device to direct sunlight for extended periods. Do not use or store your device for extended periods in very hot areas, such as inside a car in the summertime. Do not place the device in any areas that may overheat, such as on an electric heating mat. Do not store your device near or in heaters, microwaves, hot cooking equipment, or high pressure containers. Never use a damaged charger or battery. 8 Basics Device layout and functions Package contents Refer to the quick start guide for package contents. The items supplied with the device and any available accessories may vary depending on the region or service provider. The supplied items are designed only for this device and may not be compatible with other devices. Appearances and specifications are subject to change without prior notice. You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty. Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website. 9 Basics Device layout Proximity/Light sensor Front camera Volume key SIM card tray Single SIM models:
Memory card tray Dual SIM models:
SIM card / Memory card tray Rear camera (Dual) NFC antenna
(NFC-enabled models) Speaker Flash Speaker Power key (Fingerprint recognition sensor) Touchscreen Multipurpose jack GPS antenna Flash Main antenna Earphone jack Microphone 10 Basics The device and some accessories (sold separately) contain magnets. The American Heart Association (US) and the Medicines and Healthcare Products Regulatory Agency (UK) both warn that magnets can affect the operation of implanted pacemakers, cardioverters, defibrillators, insulin pumps or other electro medical devices (collectively, Medical Device) within the range of 15 cm (6 inches). If you are a user of any of these Medical Devices, DO NOT USE THIS DEVICE AND SOME ACCESSORIES (SOLD SEPARATELY) UNLESS YOU HAVE CONSULTED WITH YOUR PHYSICIAN. Do not store your device and some accessories (sold separately) near magnetic fields. Magnetic stripe cards, including credit cards, phone cards, passbooks, and boarding passes, may be damaged by magnetic fields. When using the speakers, such as when playing media files or using speakerphone, do not place the device close to your ears. Connectivity problems and battery drain may occur in the following situations:
If you attach metallic stickers on the antenna area of the device If you attach a device cover made with metallic material to the device If you cover the devices antenna area with your hands or other objects while using certain features, such as calls or the mobile data connection Using a Samsung-approved screen protector is recommended. Unapproved screen protectors may cause the sensors to malfunction. Do not cover the proximity/light sensor area with screen accessories, such as a screen protector or stickers. Doing so may cause the sensor to malfunction. Do not allow water to contact the touchscreen. The touchscreen may malfunction in humid conditions or when exposed to water. 11 Basics Hard keys Key Power Volume Soft buttons Volume key Power key Function Press and hold to turn the device on or off. Press to turn on or lock the screen. Press to adjust the device volume. Show and hide button Recents button Back button Home button When you turn on the device, the soft buttons will appear at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. Refer to Navigation bar (soft buttons) for more information. 12 Basics Battery Charging the battery Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved chargers, batteries, and cables. Unapproved chargers or cables can cause the battery to explode or damage the device. Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty. To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power. The charger should remain close to the electric socket and easily accessible while charging. 1 Connect the USB cable to the USB power adaptor. 2 Plug the USB cable into the devices multipurpose jack. 13 Basics 3 Plug the USB power adaptor into an electric socket. 4 After fully charging, disconnect the charger from the device. Then, unplug the charger from the electric socket. Reducing the battery consumption Your device provides various options that help you conserve battery power. Optimise the device using the device maintenance feature. When you are not using the device, turn off the screen by pressing the Power key. Activate power saving mode. Close unnecessary apps. Deactivate the Bluetooth feature when not in use. Deactivate the Wi-Fi feature when not in use. Deactivate auto-syncing of apps that need to be synced. Decrease the backlight time. Decrease the screen brightness. Battery charging tips and precautions When the battery power is low, the battery icon appears empty. If the battery is completely discharged, the device cannot be turned on immediately when the charger is connected. Allow a depleted battery to charge for a few minutes before turning on the device. If you use multiple apps at once, network apps, or apps that need a connection to another device, the battery will drain quickly. To avoid losing power during a data transfer, always use these apps after fully charging the battery. Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current. The device can be used while it is charging, but it may take longer to fully charge the battery. 14 Basics If the device receives an unstable power supply while charging, the touchscreen may not function. If this happens, unplug the charger from the device. While charging, the device and the charger may heat up. This is normal and should not affect the devices lifespan or performance. If the battery gets hotter than usual, the charger may stop charging. If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device. If the device is not charging properly, take the device and the charger to a Samsung Service Centre. SIM or USIM card (nano-SIM card) Installing the SIM or USIM card Insert the SIM or USIM card provided by the mobile telephone service provider. For dual SIM models, you can insert two SIM or USIM cards so you can have two phone numbers or service providers for a single device. In some areas, data transfer speeds may be slower if two SIM cards are inserted in the device than when one SIM card is inserted. Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards. Some LTE services may not be available depending on the service provider. For more information about service availability, contact your service provider. 15 Basics Single SIM models:
16 Basics Dual SIM models:
SIM card tray 1:
17 Basics SIM card tray 2:
1 Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. 2 Pull out the tray gently from the tray slot. 18 Basics 3 Single SIM models: Place the SIM or USIM card on the SIM card tray with the gold-
coloured contacts facing downwards. Dual SIM models: Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards. Place the primary SIM or USIM card on the SIM card tray 1 and the secondary SIM or USIM card on the SIM card tray 2. 4 Gently press the SIM or USIM card into the tray to secure it. If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the tray. 5 Insert the tray back into the tray slot. If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry. Fully insert the tray into the tray slot to prevent liquid from entering your device. Correct card installation Dual SIM models:
Nano-SIM card Nano-SIM card microSD card Use only a nano-SIM card. 19 Basics Removing the SIM or USIM card 1 Insert the ejection pin into the hole on the tray to loosen the tray. 2 Pull out the tray gently from the tray slot. 3 Remove the SIM or USIM card. 4 Insert the tray back into the tray slot. Using dual SIM or USIM cards (dual SIM models) If you insert two SIM or USIM cards, you can have two phone numbers or service providers for a single device. Activating SIM or USIM cards Launch the Settings app and tap Connections SIM card manager. Select a SIM or USIM card and tap the switch to activate it. Customising SIM or USIM cards Launch the Settings app, tap Connections SIM card manager, and then select a SIM or USIM card to access the following options:
Icon: Change the icon of the SIM or USIM card. Name: Change the display name of the SIM or USIM card. Network mode: Select a network type to use with the SIM or USIM card. Setting preferred SIM or USIM cards When two cards are activated, you can assign voice calls, messaging, and data services to specific cards. Launch the Settings app, tap Connections SIM card manager, and then set the feature preferences for your cards in PREFERRED SIM CARD. 20 Basics Memory card (microSD card) Installing a memory card Your devices memory card capacity may vary from other models and some memory cards may not be compatible with your device depending on the memory card manufacturer and type. To view your devices maximum memory card capacity, refer to the Samsung website. Some memory cards may not be fully compatible with the device. Using an incompatible card may damage the device or the memory card, or corrupt the data stored in it. Use caution to insert the memory card right-side up. The device supports the FAT and the exFAT file systems for memory cards. When inserting a card formatted in a different file system, the device will ask to reformat the card or will not recognise the card. To use the memory card, you must format it. If your device cannot format or recognise the memory card, contact the memory card manufacturer or a Samsung Service Centre. Frequent writing and erasing of data shortens the lifespan of memory cards. When inserting a memory card into the device, the memory cards file directory appears in the My Files SD card folder. 21 Basics 22 Basics 1 Insert the ejection pin into the hole on the tray to loosen the tray. Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged. 2 Pull out the tray gently from the tray slot. When you remove the tray from the device, the mobile data connection will be disabled. 3 Place a memory card on the tray 2 with the gold-coloured contacts facing downwards. Tray 1 Tray 2 4 Gently press the memory card into the tray to secure it. If the card is not fixed firmly into the tray, the memory card may leave or fall out of the tray. 5 Insert the tray back into the tray slot. If you insert the tray into your device while the tray is wet, your device may be damaged. Always make sure the tray is dry. Fully insert the tray into the tray slot to prevent liquid from entering your device. 23 Basics Removing the memory card Before removing the memory card, first unmount it for safe removal. Launch the Settings app and tap Device maintenance Storage Storage settings SD card UNMOUNT. 1 Insert the ejection pin into the hole on the tray to loosen the tray. 2 Pull out the tray gently from the tray slot. 3 Remove the memory card. 4 Insert the tray back into the tray slot. Do not remove external storage, such as a memory card or USB storage, while the device is transferring or accessing information, or right after transferring data. Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices. Formatting the memory card A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device. Launch the Settings app and tap Device maintenance Storage Storage settings SD card Format. Before formatting the memory card, remember to make backup copies of all important data stored in the memory card. The manufacturers warranty does not cover loss of data resulting from user actions. 24 Basics Turning the device on and off Press and hold the Power key for a few seconds to turn on the device. When you turn on your device for the first time or after performing a data reset, follow the on-
screen instructions to set up your device. To turn off the device, press and hold the Power key, and then tap Power off. Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals. Restarting the device If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it. Volume Down key Power key Emergency mode You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted. In emergency mode, you can make an emergency call, send your current location information to others, sound an emergency alarm, and more. Activating emergency mode To activate emergency mode, press and hold the Power key, and then tap Emergency mode. The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions. Deactivating emergency mode To deactivate emergency mode, tap Turn off Emergency mode. Alternatively, press and hold the Power key, and then tap Emergency mode. 25 Basics Initial setup When you turn on your device for the first time or after performing a data reset, follow the on-
screen instructions to set up your device. The initial setup procedures may vary depending on the devices software and your region. 1 Turn on the device. 2 Select your preferred device language and select
. Select a language. 3 Select a Wi-Fi network and connect to it. If you do not connect to a Wi-Fi network, you may not be able to set up some device features during the initial setup. 4 Follow the on-screen instructions to proceed the initial setup. 5 Set a screen lock method to protect your device. You can protect your personal information by preventing others from accessing your device. To set the screen lock method later, tap No, thank you. 26 Basics 6 Sign in to your Samsung account. You can enjoy Samsung services and keep your data up to date and secure across all of your devices. Refer to Samsung account for more information. 7 Select features you want to use and complete the initial setup. The Home screen will appear. 27 Basics Samsung account Introduction Your Samsung account is an integrated account service that allows you to use a variety of Samsung services provided by mobile devices, TVs, and the Samsung website. Once your Samsung account has been registered, you can keep your data up to date and secure across your Samsung devices with Samsung Cloud, track and control your lost or stolen device, see tips and tricks from Samsung Members, and more. Create your Samsung account with your email address. To check the list of services that can be used with your Samsung account, visit account.samsung.com. For more information on Samsung accounts, launch the Settings app and tap Cloud and accounts Accounts Samsung account Help. Registering your Samsung account Registering a new Samsung account If you do not have a Samsung account, you should create one. 1 Launch the Settings app and tap Cloud and accounts Accounts Add account. 2 Tap Samsung account CREATE ACCOUNT. 3 Follow the on-screen instructions to complete creating your account. 28 Basics Registering an existing Samsung account If you already have a Samsung account, register it to the device. 1 Launch the Settings app and tap Cloud and accounts Accounts Add account. 2 Tap Samsung account SIGN IN. 3 Enter your email address and password, and then tap SIGN IN. If you forget your account information, tap Find ID or Reset password. You can find your account information when you enter the required information. If you want to verity your Samsung account password via your biometric data, such as fingerprints, tap Verify identity with biometrics instead of password using Samsung Pass. Refer to Samsung Pass for more information. 4 Read and agree to the terms and conditions and tap AGREE. 5 Tap DONE to finish registering your Samsung account. Removing your Samsung account When you remove your registered Samsung account from the device, your data, such as contacts or events, will also be removed. 1 Launch the Settings app and tap Cloud and accounts Accounts. 2 Tap Samsung account Remove account. 3 Tap REMOVE, enter your Samsung account password, and then tap REMOVE ACCOUNT. 29 Basics Transferring data from your previous device You can restore your data, such as images, contacts, messages, and apps from Samsung Cloud. You can also copy them from your previous device via Smart Switch. This feature may not be supported on some devices or computers. Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer. Smart Switch Transfer data between mobile devices via Smart Switch. To use Smart Switch, launch the Settings app and tap Cloud and accounts Smart Switch. If you do not have the app, download it from Galaxy Apps or Play Store. Transferring data from a mobile device Transfer data from your previous device to your device wirelessly via Wi-Fi Direct. 1 On the previous device, launch Smart Switch. If you do not have the app, download it from Galaxy Apps or Play Store. 2 On your device, launch the Settings app and tap Cloud and accounts Smart Switch. 3 Place the devices near each other. 30 Basics 4 On the previous device, tap WIRELESS SEND. 5 On your device, tap WIRELESS RECEIVE and select the previous device type. 6 Follow the on-screen instructions to transfer data from your previous device. Transferring data using external storage Transfer data using external storage, such as a microSD card. 1 Transfer data from your previous device to external storage. 2 Insert or connect the external storage device to your device. 3 On your device, launch the Settings app and tap Cloud and accounts Smart Switch EXTERNAL STORAGE RESTORE. 4 Follow the on-screen instructions to transfer data from external storage. 31 Basics Transferring backup data from a computer Transfer data between your device and a computer. You must download the Smart Switch computer version app from www.samsung.com/smartswitch. Back up data from your previous device to a computer and import the data to your device. 1 On the computer, visit www.samsung.com/smartswitch to download Smart Switch. 2 On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the devices manufacturer. Then, skip to the fifth step. 3 Connect your previous device to the computer using the devices USB cable. 4 On the computer, follow the on-screen instructions to back up data from the device. Then, disconnect your previous device from the computer. 5 Connect your device to the computer using the USB cable. 6 On the computer, follow the on-screen instructions to transfer data to your device. Viewing imported data You can view the imported data on the same app from your previous device. If your new device does not have the same apps to view or play the imported data, the data will be saved to a similar app. For example, if you import memos and your device does not have the Memo app, you can view the memos in the Samsung Notes app. 32 Basics Samsung Cloud Back up data from your previous device to Samsung Cloud and restore the data to your new device. You must register and sign in to your Samsung account to use Samsung Cloud. Refer to Samsung account for more information. Backing up data 1 On your previous device, sign in to your Samsung account. 2 Launch the Settings app, select the backup option, and back up your data. If your device supports Samsung Cloud, launch the Settings app, tap Cloud and accounts Samsung Cloud, select your device under BACKUP AND RESTORE, tap Back up, and then back up your data. The data backup method may vary depending on your model. Some data will not be backed up. To check which data will be backed up, launch the Settings app, tap Cloud and accounts Samsung Cloud, select your device under BACKUP AND RESTORE, and then tap Back up. Restoring data 1 On your new device, launch the Settings app and tap Cloud and accounts Samsung Cloud. 2 Select your previous device under BACKUP AND RESTORE and tap Restore data. 3 Tick the data types you want to restore and tap RESTORE. 33 Basics Syncing data You can sync data saved in your device with Samsung Cloud and access it from other devices. 1 On your new device, launch the Settings app and tap Cloud and accounts Samsung Cloud. 2 Tap Settings Sync settings. 3 Tap the switches next to the items you want to sync with. Checking data You can check the saved items and used memory of your Samsung Cloud. Launch the Settings app and tap Cloud and accounts Samsung Cloud. You can immediately check your used memory and saved items, such as, GALLERY, SAMSUNG NOTES, and SAMSUNG CLOUD DRIVE. Tap each card and enter the next page. You can change the settings or check the saved data. You can check the backup data in your Samsung account by using the BACKUP AND RESTORE option. Select your device and tap Restore data. 34 Basics Understanding the screen Controlling the touchscreen Do not allow the touchscreen to come into contact with other electrical devices. Electrostatic discharges can cause the touchscreen to malfunction. To avoid damaging the touchscreen, do not tap it with anything sharp or apply excessive pressure to it with your fingertips. Leaving the touchscreen idle for extended periods may result in afterimages
(screen burn-in) or ghosting. Turn off the touchscreen when you do not use the device. The device may not recognise touch inputs close to the edges of the screen, which are outside of the touch input area. It is recommended to use fingers when you use the touchscreen. Tapping Tap the screen. Tapping and holding Tap and hold the screen for approximately 2 seconds. 35 Basics Dragging Tap and hold an item and drag it to the target position. Double-tapping Double-tap the screen. Swiping Swipe upwards, downwards, to the left, or to the right. Spreading and pinching Spread two fingers apart or pinch on the screen. 36 Basics Navigation bar (soft buttons) When you turn on the device, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment. Button Show and hide button Recents button Show and hide Recents Home Back Back button Home button Function Double-tap to pin or hide the navigation bar. Tap to open the list of recent apps. Tap to return to the Home screen. Tap and hold to launch the Google Assistant app. Tap to return to the previous screen. Displaying or hiding the navigation bar Using the Show and hide button at the left side of the navigation bar, you can set the navigation bar to be hidden or pinned on the screen when you use apps or features. The navigation bar is pinned by default. If you want to view files or use apps in full screen, double-tap the Show and hide button to hide the navigation bar. To show the navigation bar again, drag upwards from the bottom of the screen. On certain screens, such as the Home screen, the navigation bar will always be displayed and the Show and hide button will not appear. Even after you pin the navigation bar, it can be hidden while using some apps or features, such as a video player. 37 Basics Setting the navigation bar Launch the Settings app, tap Display Navigation bar, and then select an option. Button layout: Change the order of the buttons on the navigation bar. Show and hide button: Add a button to hide or pin the navigation bar. You can set whether or not to display the button for each app. SWIPE UP ACTION: Select an action when you drag upwards from the bottom of the screen while the navigation bar is hidden. Home screen and Apps screen The Home screen is the starting point for accessing all of the devices features. It displays widgets, shortcuts to apps, and more. The Apps screen displays icons for all apps, including newly installed apps. The screen may appear differently depending on the region or service provider. A widget An app Bixby Home indicator. View your customised content. Navigation bar (soft buttons) A folder A screen indicator Favourite apps 38 Basics Switching between Home and Apps screens On the Home screen, swipe upwards or downwards to open the Apps screen. To return to the Home screen, swipe upwards or downwards on the Apps screen. Alternatively, tap the Home button or the Back button. Home screen Apps screen If you add the Apps button on the Home screen, you can open the Apps screen by tapping the button. On the Home screen, tap and hold an empty area and tap Home screen settings Apps button Show Apps button APPLY. The Apps button will be added at the bottom of the Home screen. Apps button 39 Basics Moving items Tap and hold an item, and then drag it to a new location. To move the item to another panel, drag it to the side of the screen. To add a shortcut to an app on the Home screen, tap and hold an item on the Apps screen, and then drag it to the top or bottom of the screen. A shortcut to the app will be added on the Home screen. You can also move frequently used apps to the shortcuts area at the bottom of the Home screen. Creating folders Create folders and gather similar apps to quickly access and launch apps. 1 On the Home screen or the Apps screen, tap and hold an app, and then drag it over another app. 2 Drop the app when a folder frame appears around the apps. A new folder containing the selected apps will be created. Tap Enter folder name and enter a folder name. Adding more apps Tap ADD APPS on the folder. Tick the apps to add and tap ADD. You can also add an app by dragging it to the folder. Moving apps from a folder Tap and hold an app to drag it to a new location. Deleting a folder Tap and hold a folder, and then tap Delete folder. Only the folder will be deleted. The folders apps will be relocated to the Apps screen. 40 Basics Editing the Home screen On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels. Adding panels: Swipe to the left, and then tap Moving panels: Tap and hold a panel preview, and then drag it to a new location. Deleting panels: Tap on the panel. Wallpapers: Change the wallpaper settings for the Home screen and the locked screen. Themes: Change the devices theme. Visual elements of interface, such as colours, icons, and wallpapers, will change depending on the selected theme. Widgets: Widgets are small apps that launch specific app functions to provide information and convenient access on your Home screen. Tap and hold a widget, and then drag it to the Home screen. The widget will be added on the Home screen. Home screen settings: Change the size of the grid to display more or fewer items on the Home screen and more. 41 Basics Displaying all apps on the Home screen Without using a separate Apps screen, you can set the device to display all apps on the Home screen. On the Home screen, tap and hold an empty area, and then tap Home screen settings Home screen layout Home screen only APPLY. You can now access all your apps by swiping to the left on the Home screen. Indicator icons Indicator icons appear on the status bar at the top of the screen. The icons listed in the table below are most common. The status bar may not appear at the top of the screen in some apps. To display the status bar, drag down from the top of the screen. Icon
/
/
/
/
Meaning No signal Signal strength Roaming (outside of normal service area) Preferred SIM or USIM card for calls (dual SIM models) GPRS network connected EDGE network connected UMTS network connected HSDPA network connected HSPA+ network connected LTE network connected Wi-Fi connected Bluetooth feature activated Location services being used Call in progress Missed call New text or multimedia message Alarm activated Mute mode activated Vibration mode activated 42 Basics Icon Meaning Flight mode activated Error occurred or caution required Battery charging Battery power level Lock screen Pressing the Power key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period. To unlock the screen, swipe in any direction when the screen turns on. If the screen is off, press the Power key to turn on the screen. Locked screen 43 Basics Changing the screen lock method To change the screen lock method, launch the Settings app, tap Lock screen Screen lock type, and then select a method. When you set a pattern, PIN, password, face, or fingerprint for the screen lock method, you can protect your personal information by preventing others from accessing your device. After setting the screen lock method, the device will require an unlock code whenever unlocking it. Swipe: Swipe in any direction on the screen to unlock it. Pattern: Draw a pattern with four or more dots to unlock the screen. PIN: Enter a PIN with at least four numbers to unlock the screen. Password: Enter a password with at least four characters, numbers, or symbols to unlock the screen. None: Do not set a screen lock method. Face: Register your face to unlock the screen. Refer to Face recognition for more information. Fingerprints: Register your fingerprints to unlock the screen. Refer to Fingerprint recognition for more information. You can set your device to perform a factory data reset if you enter the unlock code incorrectly several times in a row and reach the attempt limit. Launch the Settings app, tap Lock screen Secure lock settings, unlock the screen using the preset screen lock method, and then tap the Auto factory reset switch to activate it. Screen capture Capture a screenshot while using the device. Press and hold the Volume Down key and the Power key simultaneously. You can view captured images in Gallery. It is not possible to capture a screenshot while using some apps and features. 44 Basics Notification panel When you receive new notifications, such as messages or missed calls, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen. You can open the notification panel, even on the locked screen. You can use the following functions on the notification panel. Quick setting buttons View the notification details and perform various actions. Access the notification settings. Launch Settings. Preferred SIM or USIM card for each option. Tap to access the SIM card manager. (dual SIM models) Clear all notifications. 45 Basics Using quick setting buttons Tap quick setting buttons to activate certain features. Swipe downwards on the notification panel to view more buttons. To change feature settings, tap the text under each button. To view more detailed settings, tap and hold a button. To rearrange buttons, tap Button order, tap and hold a button, and then drag it to another location. 46 Basics Entering text Keyboard layout A keyboard appears automatically when you enter text to send messages, create notes, and more. When the keyboard is opened for the first time, the keyboard setup screen will appear. Set the input language, keyboard type, and keyboard settings and then tap START. Text entry is not supported in some languages. To enter text, you must change the input language to one of the supported languages. Additional keyboard functions View more keyboard functions. Enter uppercase. For all caps, tap it twice. Enter symbols. Delete a preceding character. Break to the next line. Enter a space. Changing the input language Tap languages to use. When you select two or more languages, you can switch between the input languages by swiping to the left or right on the space key. Languages and types MANAGE INPUT LANGUAGES, and then select the 47 Basics Changing the keyboard Tap To change the keyboard type, tap select the keyboard type you want. to change the keyboard. Languages and types, select a language, and then If the keyboard button (
) does not appear on the navigation bar, launch the Settings app, tap General management Language and input, and then tap the Show Keyboard button switch to activate it. On a 3x4 keyboard, a key has three or four characters. To enter a character, tap the corresponding key and select characters. Additional keyboard functions Some features may not be available depending on the region or service provider.
: Predict words based on your input and show word suggestions. To return to the
. keyboard functions list, tap
: Enter emoticons.
: Enter stickers.
: Attach animated GIFs.
: Enter text by voice.
: Change the keyboard settings.
: Add an item from the clipboard.
: Change the keyboard for one-handed operation. 48 Basics Copying and pasting 1 Tap and hold over text. 2 Drag 3 Tap Copy or Cut. or to select the desired text, or tap Select all to select all text. The selected text is copied to the clipboard. 4 Tap and hold where the text is to be inserted and tap Paste. To paste text that you have previously copied, tap Clipboard and select the text. Dictionary Look up definitions for words while using certain features, such as when browsing webpages. 1 Tap and hold over a word that you want to look up. If the word you want to look up is not selected, drag to select the desired text. or 2 Tap More Dictionary on the options list. If a dictionary is not preinstalled on the device, tap Move to Manage dictionaries next to a dictionary to download it. 3 View the definition in the dictionary pop-up window. To switch to the full screen view, tap definitions. In the detailed view, tap Search Web to use the word as a search term. Tap the definition on the screen to view more to add the word to your favourite words list or tap 49 Apps and features Installing or uninstalling apps Galaxy Apps Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices. Open the Samsung folder and launch the Galaxy Apps app. This app may not be available depending on the region or service provider. Installing apps Browse apps by category or tap the search field to search for a keyword. Select an app to view information about it. To download free apps, tap INSTALL. To purchase and download apps where charges apply, tap the price and follow the on-screen instructions. To change the auto update settings, tap Settings Auto update apps, and then select an option. Play Store Purchase and download apps. Launch the Play Store app. Installing apps Browse apps by category or search for apps by keyword. Select an app to view information about it. To download free apps, tap INSTALL. To purchase and download apps where charges apply, tap the price and follow the on-screen instructions. Settings Auto-update apps, and To change the auto update settings, tap then select an option. 50 Apps and features Managing apps Uninstalling or disabling apps Tap and hold an app and select an option. Disable: Disable selected default apps that cannot be uninstalled from the device. Uninstall: Uninstall downloaded apps. Enabling apps Launch the Settings app, tap Apps Disabled, select an app, and then tap ENABLE. Setting app permissions For some apps to operate properly, they may need permission to access or use information on your device. When you open an app, a pop-up window may appear and request access to certain features or information. Tap ALLOW on the pop-up window to grant permissions to the app. To view your app permission settings, launch the Settings app and tap Apps. Select an app and tap Permissions. You can view the apps permissions list and change its permissions. To view or change app permission settings by permission category, launch the Settings app and tap Apps App permissions. Select an item and tap the switches next to apps to grant permissions. If you do not grant permissions to apps, the basic features of the apps may not function properly. 51 Apps and features Bixby Home On the Bixby Home screen, you can view recommended services and information that Bixby provides by analysing your usage patterns and your routine. To view more content, connect to a Wi-Fi or mobile network. To fully use this feature, you must register and sign in to your Samsung account. Opening Bixby Home 1 On the Home screen, swipe to the right. The Bixby Home screen will appear. When launching this feature for the first time or after performing a data reset, follow the on-screen instructions to complete the setup. 2 Swipe upwards or downwards to view recommended content. Access additional options. Recommended content Upcoming reminder 3 To close Bixby Home, swipe to the left on the screen or tap the Back button. 52 Apps and features Using recommended content on Bixby Home When you open Bixby Home, you can view the content that is frequently updated as cards. Swipe upwards or downwards to view the cards. For example, on the way to the office in the morning, you can view your days schedule and play your favourite music on the Bixby Home screen. In the evening, you can view alarms, check your daily activity, and view your friends feeds. The content and order of the cards update automatically at a specified interval. To manually update cards, swipe downwards on the screen. Editing cards list To pin a card to the top of the Bixby Home screen, tap Pin to top. To unpin a card, tap Unpin. To hide a card from the list, tap Hide for now. Alternatively, drag the card to the right. To stop displaying a card on the list, tap Dont show again. Selecting apps to show as cards Add or delete apps to show as cards on the Bixby Home screen. On the Bixby Home screen, tap Settings Cards and tap the switches next to items to add or delete them. If an app is not installed on the device, you must install it to use it. On the Bixby Home screen, tap Settings Cards and then download an app. Customising the Bixby Home settings On the Bixby Home screen, tap Settings. Samsung account: View your Samsung account information. Cards: Select apps to show as cards on the Bixby Home screen. Notifications: Set to receive notifications about Bixby Home cards. Privacy: Set to use Bixbys interactive and customised services to enhance your experience. About Bixby: View the Bixby version and legal information. 53 Apps and features Reminder Create reminders to schedule to-do items or to view content later. You will receive notifications at the preset time or location for each reminder. To receive more accurate notifications, connect to a Wi-Fi or mobile network. To fully use this feature, you must register and sign in to your Samsung account. To use location reminders, the GPS feature must be activated. Starting Reminder You can start Reminder from Bixby Home. 1 On the Home screen, swipe to the right. The Bixby Home screen will appear. 2 Tap GET STARTED on the UPCOMING REMINDERS card. The Reminder intro page will appear. Add the app icon to the Home screen. 54 Apps and features 3 Tap START. If the Add Reminder on Home screen option is ticked, you can launch the Reminder app (
) from the Home screen. Creating reminders Create reminders with various methods. Reminder will alert you if you create a reminder with a specified time or location setting. You can also save various content, such as a single memo or webpage address, and view it later. For example, create a reminder to alert you to Water the flowers when I get home. 1 Launch the Reminder app. 2 Tap Write a reminder and enter Water the flowers. 3 Tap Set conditions Pick a place and set the location to home. 4 Tap WHEN I ARRIVE AT DONE. 5 Tap SAVE to save the reminder. When you arrive at home, the Water the flowers notification will appear. 55 Apps and features Checking reminder notifications At the preset time or location, a notification pop-up window will appear. Tap COMPLETE or SNOOZE. Viewing the reminders list Launch the Reminder app to view your reminders list. To view reminder details, select a reminder. 56 Apps and features Editing reminder details Add or edit reminder details, such as frequency, date and time, or location. 1 On the reminders list, select a reminder to edit and tap EDIT. Alternatively, drag the reminder to the right and tap Edit. 2 Edit the conditions and tap SAVE. Reminder information Reminder conditions Add an image. Checklist Repeat interval Completing reminders Mark reminders that you do not need to be reminded of as complete. On the reminders list, select a reminder and tap COMPLETE. Alternatively, drag the reminder to the left. Restoring reminders Restore reminders that have been completed. 1 On the reminders list, tap Completed EDIT. 2 Tick items to restore and tap RESTORE. Reminders will be added to the reminders list and you will be reminded at the preset times. Deleting reminders To delete a reminder, drag the reminder to the right and tap Delete. To delete multiple reminders, tap and hold a reminder, tick reminders to delete, and then tap DELETE. 57 Apps and features Phone Introduction Make or answer voice and video calls. Making calls 1 Launch the Phone app and enter a phone number. If the keypad does not appear on the screen, tap to open the keypad. 2 Tap For dual SIM models, tap to make a voice call, or tap to make a video call. Create a new contact. Preview the phone number. or to make a voice call. Access additional options. Add the number to an existing contact. Delete a preceding character. Hide the keypad. 58 Apps and features Making calls from call logs or contacts list Tap RECENTS or CONTACTS, and then swipe to the right on a contact or a phone number to make a call. If this feature is deactivated, launch the Settings app, tap Advanced features, and then tap the Swipe to call or send messages switch to activate it. Some features may not be available depending on the region or service provider. Using speed dial Set speed dial numbers to quickly make calls. To set a number to speed dial, tap CONTACTS Speed dial numbers, select a speed dial number, and then add a phone number. To make a call, tap and hold a speed dial number on the keypad. For speed dial numbers 10 and up, tap the first digit(s) of the number, and then tap and hold the last digit. For example, if you set the number 123 as a speed dial number, tap 1, tap 2, and then tap and hold 3. Making calls from the locked screen On the locked screen, drag outside the circle. to open the keypad if the keypad does not appear on the screen. Making an international call 1 Tap 2 Tap and hold 0 until the + sign appears. 3 Enter the country code, area code, and phone number, and then tap
. For dual SIM models, enter the country code, area code, and phone number, and then tap or
. 59 Apps and features Receiving calls Answering a call When a call comes in, drag outside the large circle. outside the large circle. Rejecting a call When a call comes in, drag To send a message when rejecting an incoming call, drag the SEND MESSAGE bar upwards. You can send a text message or a sticker to reject a call. If Add reminder is selected, a reminder will be saved to alert you of the rejected call one hour later. To create various rejection messages, launch the Phone app, tap Settings Quick decline messages, enter a message, and then tap
. Missed calls icon appears on the status bar. Open the notification panel to view If a call is missed, the the list of missed calls. Alternatively, launch the Phone app and tap RECENTS to view missed calls. Blocking phone numbers Block calls from specific numbers added to your block list. 1 Launch the Phone app and tap Settings Block numbers. 2 Tap
, select contacts, and then tap DONE. To manually enter a number, tap Enter phone number, enter a phone number, and then tap
. When blocked numbers try to contact you, you will not receive notifications. The calls will be logged in the call log. You can also block incoming calls from people that do not show their caller ID. Tap the Block unknown callers switch to activate the feature. 60 Apps and features Options during calls If the area around the rear camera is covered, unwanted noises may incur during a call. Remove accessories, such as a screen protector or stickers, around the rear camera area. During a voice call The following actions are available:
: Access additional options. Add call: Dial a second call. The first call will be put on hold. When you end the second call, the first call will be resumed. Extra volume: Increase the volume. Bluetooth: Switch to a Bluetooth headset if it is connected to the device. Speaker: Activate or deactivate the speakerphone. When using the speakerphone, keep the device away from your ears. Mute: Turn off the microphone so that the other party cannot hear you. Keypad / Hide: Open or close the keypad.
: End the current call. During a video call Tap the screen to use the following options:
: Access additional options. Camera: Turn off the camera so that the other party cannot see you. Switch: Switch between the front and rear cameras. Mute: Turn off the microphone so that the other party cannot hear you. Speaker: Activate or deactivate the speakerphone. When using the speakerphone, keep the device away from your ears.
: End the current call. 61 Apps and features Adding a phone number to Contact Adding a phone number to Contacts from the keypad 1 Launch the Phone app. 2 Enter the number. If the keypad does not appear on the screen, tap to open the keypad. 3 Tap CREATE CONTACT to create a new contact, or tap UPDATE EXISTING to add the number to an existing contact. Adding a phone number to Contacts from the calls list 1 Launch the Phone app and tap RECENTS. 2 Tap a callers image, or tap a phone number Details. 3 Tap Create contact to create a new contact, or tap Update existing to add the number to an existing contact. Adding a tag to a phone number You can add tags to numbers without saving them to Contact. This allows you to view the callers information when they call without having them listed in Contact. 1 Launch the Phone app and tap RECENTS. 2 Tap a callers image, or tap a phone number Details. 3 Tap Add tag, enter a tag, and then tap DONE. When a call comes from that number, the tag will show under the number. 62 Apps and features Contacts Introduction Create new contacts or manage contacts on the device. Adding contacts Creating a new contact 1 Launch the Contacts app, tap 2 Enter contact information. Select a storage location.
, and then select a storage location. Add an image. Enter contact information. Open more information fields. Depending on the selected storage location, the types of information you can save may vary. 3 Tap SAVE. 63 Apps and features Importing contacts Add contacts by importing them from other storages to your device. 1 Launch the Contacts app and tap Manage contacts Import/Export contacts IMPORT. 2 Select a storage location to import contacts from. 3 Tick VCF files or contacts to import and tap DONE. 4 Select a storage location to save contacts to and tap IMPORT. Synching contacts with your web accounts Sync your device contacts with online contacts saved in your web accounts, such as your Samsung account. 1 Launch the Settings app, tap Cloud and accounts Accounts and select the account to sync with. 2 Tap Sync account and tap the Sync Contacts switch to activate it. For the Samsung account, tap Sync settings and tap the Contacts switch to activate it. 64 Apps and features Searching for contacts Launch the Contacts app. Use one of the following search methods:
Scroll up or down the contacts list. Drag a finger along the index at the right side of the contacts list to scroll through it quickly. Tap the search field at the top of the contacts list and enter search criteria. Tap the contacts image, or tap the contacts name Details. Then take one of the following actions:
: Make a voice or video call.
: Add to favourite contacts.
/
: Compose a message.
: Compose an email. Sharing contacts You can share contacts with others by using various sharing options. 1 Launch the Contacts app and tap Share. 2 Select contacts and tap SHARE. 3 Select a sharing method. 65 Apps and features Saving and sharing profile Save and share your profile information, such as your photo and status message, with others using the profile sharing feature. The profile sharing feature may not be available depending on the region or service provider. The profile sharing feature is only available for contacts who have activated the profile sharing feature on their device. 1 Launch the Contacts app and select your profile. 2 Tap EDIT, edit your profile, and tap SAVE. 3 Tap Profile sharing, and then tap the switch to activate it. To use the profile sharing feature, your phone number must be verified. You can view your contacts updated profile information in Contacts. To change the scope of contacts to share your profile with, tap Share with, select an item to share, and then select an option. Merging duplicate contacts When you import contacts from other storages, or sync contacts with other accounts, your contacts list may include duplicate contacts. Merge duplicate contacts into one to streamline your contacts list. 1 Launch the Contacts app and tap Manage contacts Merge contacts. 2 Tick contacts and tap MERGE. Deleting contacts 1 Launch the Contacts app and tap Delete. 2 Select contacts and tap DELETE. To delete contacts one by one, open the contacts list and tap a contacts image or tap a contacts name Details. Then tap Delete. 66 Apps and features Messages Introduction Send and view messages by conversation. Sending messages You may incur additional charges for sending messages when you are roaming. 1 Launch the Messages app and tap 2 Add recipients and tap START. 3 Enter a message.
, say your message, and then To record and send a voice message, tap and hold release your finger. The recording icon appears only while the keyboard is hidden. Recipient Access additional options. Make a call to the recipient. Attach files. Enter a message. to send the message. Send the message. Enter stickers. 4 Tap For dual SIM models, tap or to send the message. 67 Apps and features Viewing messages Messages are grouped into message threads by contact. You may incur additional charges for receiving messages when you are roaming. 1 Launch the Messages app and tap CONVERSATIONS. 2 On the messages list, select a contact. 3 View your conversation. To reply to the message, tap Enter message, enter a message, and then tap SIM models, tap or
. For dual Blocking unwanted messages Block messages from specific numbers added to your block list. 1 Launch the Messages app and tap Settings Block numbers and messages Block numbers. 2 Tap INBOX and select a contact. Or, tap CONTACTS, select contacts, and then tap DONE. To manually enter a number, tap Enter number, enter a phone number, and then tap
. Setting the message notification You can change notification sound, display options, and more. 1 Launch the Messages app, tap Settings Notifications, and then tap the switch to activate it. 2 Change the notification settings. Setting a message reminder You can set an alert at an interval to let you know that you have unchecked notifications. If this feature is not activated, launch the Settings app, tap Accessibility Notification reminder, and then tap the switch to activate it. Then, tap the Messages switch to activate it. 68 Apps and features Internet Introduction Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently. Browsing webpages 1 Open the Samsung folder and launch the Internet app. 2 Tap the address field. 3 Enter the web address or a keyword, and then tap Go. To view the toolbars, drag your finger downwards slightly on the screen. To switch between tabs quickly, swipe to the left or right on the address field. Bookmark the current webpage. Access additional options. Refresh the current webpage. View your bookmarks, saved webpages, and recent browsing history. Open the browser's tab manager. Open the homepage. Quick menu Move between pages. 69 Apps and features Using secret mode In secret mode, you can separately manage open tabs, bookmarks, and saved pages. You can lock secret mode using a password and your fingerprint. Activating secret mode In the toolbar at the bottom of the screen, tap Tabs TURN ON SECRET MODE. If you are using this feature for the first time, set whether to use a password for secret mode. In secret mode, you cannot use some features, such as screen capture. In secret mode, the device will change the colour of the toolbars. Changing security settings You can change your password or the lock method. Tap Settings Privacy Secret mode security Change password. To set your registered fingerprint as the lock method along with the password, tap the Fingerprints switch to activate it. Refer to Fingerprint recognition for more information about using your fingerprints. Deactivating secret mode In the toolbar at the bottom of the screen, tap Tabs TURN OFF SECRET MODE. 70 Apps and features Email Setting up email accounts Set up an email account when opening Email for the first time. 1 Open the Samsung folder and launch the Email app. 2 Enter the email address and password, and then tap SIGN IN. To manually register an email account, tap MANUAL SETUP. 3 Follow the on-screen instructions to complete the setup. Add account. To set up another email account, tap If you have more than one email account, you can set one as the default account. Tap Set default account. to compose an email. Sending emails 1 Tap 2 Add recipients and enter an email text. 3 Tap SEND to send the mail. Reading emails When Email is open, the device will automatically retrieve new emails. To manually retrieve emails, swipe downwards on the screen. Tap an email on the screen to read it. If email syncing is disabled, new emails cannot be retrieved. To enable email syncing, your account name, and then tap the Sync account switch to activate tap it. 71 Apps and features Camera Introduction Take photos and record videos using various modes and settings. Camera etiquette Do not take photos or record videos of other people without their permission. Do not take photos or record videos where legally prohibited. Do not take photos or record videos in places where you may violate other peoples privacy. Launching Camera Use the following methods to launch Camera:
Launch the Camera app. Press the Power key twice quickly. On the locked screen, drag outside the circle. Some methods may not be available depending on the region or service provider. Some camera features are not available when you launch the Camera app from the locked screen or when the screen is turned off while the screen lock method is set. If photos you take appear blurry, clean the camera lens and try again. 72 Apps and features Basic shooting Taking photos or recording videos 1 Tap the image on the preview screen where the camera should focus. 2 Tap to take a photo or tap to record a video. Shooting modes Current mode Switch between the front and rear cameras. Preview thumbnail Take a photo. Record a video. Camera settings Options for current shooting mode
. or on the adjustment bar towards To adjust the brightness of photos or videos, tap the screen. When the adjustment bar appears, drag To capture an image from the video while recording, tap To change the focus while recording a video, tap where you want to focus. To use auto focus mode, tap The preview screen may vary depending on the shooting mode and which camera is being used. The camera automatically shuts off when unused. Make sure that the lens is not damaged or contaminated. Otherwise, the device may not work properly in some modes that require high resolutions. Your devices camera features a wide-angle lens. Minor distortion may occur in wide-angle photos or videos and does not indicate device performance problems. 73 Apps and features Adding another camera button Add another camera button to the location you want on the screen to capture photos more conveniently. Drag to the preview screen. If another camera button is not added, tap Floating Camera button switch to activate it. on the preview screen and tap the Zooming in and out Use various methods to zoom in or out. Spread two fingers apart on the screen to zoom in, and pinch to zoom out. Control the zoom with one finger. Drag or on the zoom bar towards
. Zooming features are available only when using the rear camera. Using the focus and exposure features You can lock the focus or exposure on a selected area to prevent the camera from automatically adjusting based on changes to the subjects or light sources. Tap and hold the area to focus, the AF/AE frame will appear on the area and the focus and exposure setting will be locked. The setting remains locked even after you take a photo. This feature is available only in AUTO and PRO modes. 74 Apps and features LIVE FOCUS The dual camera allows you to take shallow focus photos where the background is blurred and the subject stands out clearly. Taking portraits that stand out using the Live focus feature Adjust the background blur level on the preview screen and take a photo that highlights the subject. Use this feature in a place that has sufficient light. The background blur may not be applied properly in the following conditions:
The device or the subject is moving. The subject is thin or transparent. The subject has a similar colour or pattern to the background. The subject or background is plain. 1 On the shooting modes list, tap LIVE FOCUS. 2 Drag the background blur adjustment bar to the left or right to adjust the blur level. 3 Tap to take a photo. Shooting mode Background blur adjustment bar 75 Apps and features Editing the background of the Live Focus photos You can also edit the background blur level of a photo taken with the Live focus feature. When the background lighting appears in blurred points, you can change the shape of the background blur. Select a shape, such as a heart, star, or flower, to decorate the photo and make it look different. Adjusting the background blur level Changing the shape of the background blur 76 Apps and features 1 Select a photo taken with the Live focus feature and tap ADJUST BACKGROUND BLUR. 2 To adjust the background blur level, drag the background blur adjustment bar to the left or right. To change the background blur shape, drag the effect list to the left or right and select an effect you want. The effect list will appear only when the photo has blur shape in the background. Adjust the background blur level. Change the background blur shape. 3 Tap to save the photo. 77 Apps and features Using shooting modes To change the shooting mode, drag the shooting modes list to the left or right, or swipe to the left or right on the preview screen. Select a shooting mode you want. You can edit the shooting modes list. On the preview screen, tap modes. Alternatively, tap and hold the shooting modes list on the preview screen. Edit camera Auto mode Auto mode allows the camera to evaluate the surroundings and determine the ideal mode for the photo. On the shooting modes list, tap AUTO. Beauty mode Take a photo with lightened skin tone and modified facial features. On the shooting modes list, tap BEAUTY. To apply beauty effect, tap information. and select options. Refer to Applying beauty effects for more Pro mode Capture photos and videos while manually adjusting various shooting options, such as exposure value and ISO value. On the shooting modes list, tap PRO. Select options and customise the settings, and then tap to take a photo or tap to record a video. 78 Apps and features Available options
: Select an ISO value. This controls camera light sensitivity. Low values are for
: Change the exposure value. This determines how much light the cameras sensor receives. For low-light situations, use a higher exposure. stationary or brightly lit objects. Higher values are for fast-moving or poorly lit objects. However, higher ISO settings can result in noise in photos. can set the colour temperature.
: Select an appropriate white balance, so images have a true-to-life colour range. You Panorama mode Using panorama mode, take a series of photos and then stitch them together to create a wide scene. To get the best shots using panorama mode, follow these tips:
Move the camera slowly in one direction. Keep the image within the frame on the cameras viewfinder. If the preview image is out of the guide frame or you do not move the device, the device will automatically stop taking photos. Avoid taking photos of indistinct backgrounds, such as an empty sky or a plain wall. 1 On the shooting modes list, tap PANORAMA. 2 Tap 3 Tap to stop taking photos. and move the device slowly in one direction. 79 Apps and features Stickers mode Capture photos and videos with various live stickers. As you move your face, stickers will track with your movements. 1 On the shooting modes list, tap STICKERS. 2 Tap and select a sticker. to take a photo. 3 Tap Applying stickers randomly You can apply stickers randomly, instead of selecting one from the stickers list. Tap Random repeatedly until the sticker you want appears. 80 Apps and features Continuous shot mode Take a series of photos of moving subjects. On the shooting modes list, tap CONTINUOUS SHOT. Tap and hold to take several photos continuously. Selfie mode Take self-portraits with the front camera. You can preview various beauty effects on the screen. 1 On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits. 2 On the shooting modes list, tap SELFIE. 3 Face the front camera lens. 4 Tap to take a photo. Alternatively, show your palm to the front camera. After recognising your palm, a countdown timer will appear. When the time is up, the device will take a photo. To use various shooting options for the front camera, tap and then tap the switches to activate them. Shooting methods, Using the selfie flash When taking self-portraits with the front camera in low-light situations, the touchscreen can serve as a flash. On the preview screen, tap touchscreen will flash. When you take a photo, the repeatedly until you reach 81 Apps and features Applying beauty effects You can modify facial features, such as your skin tone or face shape, before taking self-
portraits. This feature is available only in SELFIE and BEAUTY modes. 1 On the preview screen, tap 2 Select the options below to apply beauty effects to your face on the preview screen and
. take a photo of yourself. Skin: Make your skin appear brighter and clearer. Face: Adjust the face shape and make your face appear slimmer. Eyes: Make your eyes appear bigger. Selfie focus mode Take selfies that focus on your face by blurring the background. 1 On the preview screen, swipe upwards or downwards, or tap camera for self-portraits. to switch to the front 2 On the shooting modes list, tap SELFIE FOCUS. 3 Face the front camera lens. 4 Tap to take a photo. Alternatively, show your palm to the front camera. After recognising your palm, a countdown timer will appear. When the time is up, the device will take a photo. To use various shooting options for the front camera, tap and then tap the switches to activate them. Shooting methods, 82 Apps and features Applying beauty effects You can adjust the skin tone before taking self-portraits. 1 On the preview screen, tap 2 Select the options to apply beauty effects to your face and take a photo of yourself. Colour: Adjust the screen colour tone. Skin: Make your skin appear brighter and clearer. Wide selfie mode Take a wide self-portrait and include as many people in the photo as possible to avoid leaving people out. 1 On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits. 2 On the shooting modes list, tap WIDE SELFIE. 3 Face the front camera lens. 4 Tap to take a photo. Alternatively, show your palm to the front camera. After recognising your palm, a countdown timer will appear. When the time is up, the device will take a photo. To use various shooting options for the front camera, tap and then tap the switches to activate them. Shooting methods, 83 Apps and features 5 Slowly swivel the device left and then right or vice versa to take a wide self-portrait. The device will take additional photos when the white frame moves to each end of the viewfinder window. Make sure to keep the white frame inside the viewfinder window. The subjects should remain still while taking wide self-portraits. The top and bottom parts of the image displayed on the preview screen may be cut out of the photo depending on the shooting conditions. Customising camera settings Options for current shooting mode On the preview screen, use the following options. The available options may vary depending on the shooting mode and which camera is being used.
: Turn on and off the full preview screen.
: Activate or deactivate the flash. Do not use the flash close to your eyes. Using a flash close to the eyes may cause temporary loss of vision or damage to the eyes. 84 Apps and features
: Select a filter effect to use when taking photos or recording videos.
: Select a metering method. This determines how light values are calculated. Centre-weighted uses the light in the centre portion of the shot to calculate the exposure of the shot. calculate the exposure of the shot. Matrix averages the entire scene. Spot uses the light in a concentrated centre area of the shot to Camera settings On the preview screen, tap shooting mode. Some options may not be available depending on the REAR CAMERA Picture size: Select a resolution for photos. Using a higher resolution will result in higher quality photos, but they will take up more memory. Video size: Select a resolution for videos. Using a higher resolution will result in higher quality videos, but they will take up more memory. Timer: Select the length of the delay before the camera automatically takes a photo. HDR (rich tone): Take photos with rich colours and reproduce details even in bright and dark areas. FRONT CAMERA Picture size: Select a resolution for photos. Using a higher resolution will result in higher quality photos, but they will take up more memory. Video size: Select a resolution for videos. Using a higher resolution will result in higher quality videos, but they will take up more memory. Timer: Select the length of the delay before the camera automatically takes a photo. HDR (rich tone): Take photos with rich colours and reproduce details even in bright and dark areas. Save pictures as previewed: Invert the image to create a mirror-image of the original scene, when taking photos with the front camera. Shooting methods: Select shooting options to use. 85 Apps and features COMMON Edit camera modes: View available shooting modes or edit the shooting modes list. Grid lines: Display viewfinder guides to help composition when selecting subjects. Location tags: Attach a GPS location tag to the photo. GPS signal strength may decrease in locations where the signal is obstructed, such as between buildings or in low-lying areas, or in poor weather conditions. Your location may appear on your photos when you upload them to the Internet. To avoid this, deactivate the location tag setting. Review pictures: Set the device to show photos after capturing them. Quick launch: Set the device to launch the camera by pressing the Power key twice quickly. This feature may not be available depending on the region or service provider. Storage location: Select the memory location for storage. This feature will appear when you insert a memory card. Floating Camera button: Add a camera button that you can place anywhere on the screen. Press Volume key to: Set the device to use the Volume key to control the shutter or zoom in or out. Reset settings: Reset the camera settings. Contact us: Ask questions or view frequently asked questions. Refer to Samsung Members for more information. 86 Apps and features Gallery Introduction View images and videos stored in your device. You can also manage images and videos by album or create stories. Viewing images 1 Launch the Gallery app and tap PICTURES. 2 Select an image. Access additional options. Add the image to favourites. Add a sticker. Apply a filter or effect. Modify the image. Draw on the image. Share the image with others. Delete the image. 87 Apps and features You can create a GIF animation or collage from multiple images. Tap Create GIF or Create collage, and then select images. Searching for images Launch the Gallery app and tap locations, or documents. To search for images by entering keywords, tap the search field. to view images sorted by category, such as types, Viewing videos 1 Launch the Gallery app and tap PICTURES. 2 Select a video to play. Video files show the 3 Tap to play the video. icon on the preview thumbnail. Skip to the previous video. Tap and hold to rewind. Capture the current screen. Rewind or fast-forward by dragging the bar. Lock the playback screen. Switch to the pop-up video player. Access additional options. Skip to the next video. Tap and hold to fast-forward. Pause and resume playback. Change screen ratio. Create an animated GIF. Drag your finger up or down on the left side of the playback screen to adjust the brightness, or drag your finger up or down on the right side of the playback screen to adjust the volume. To rewind or fast-forward, swipe to the left or right on the playback screen. 88 Apps and features Viewing the details of images and videos You can view file details, such as people, location, and basic information. If there is auto created content, such as a story or a GIF, the content will also be displayed. While viewing an image or on the video preview screen, drag upwards on the screen. File details will appear. You can also view related content by tapping information on the screen. Edit information. File details People information Location information Auto created content Tags 89 Apps and features Viewing albums You can view your images and videos sorted by folders or albums. The animations or collages you have created will also be sorted in your folders on the albums list. Launch the Gallery app, tap ALBUMS, and then select an album. Hiding albums You can hide albums. You cannot hide albums created by default, such as the Camera and Screenshots albums. 1 Launch the Gallery app and tap ALBUMS. 2 Tap Hide or unhide albums. 3 Select albums to hide and tap APPLY. To show albums again, tap Hide or unhide albums, deselect albums to show, and then tap APPLY. Viewing stories When you capture or save images and videos, the device will read their date and location tags, sort the images and videos, and then create stories. To create stories automatically, you must capture or save multiple images and videos. Launch the Gallery app, tap STORIES, and then select a story. Creating stories Create stories with various themes. 1 Launch the Gallery app and tap STORIES. 2 Tap Create story. 90 Apps and features 3 Enter a title for the story and tap CREATE. 4 Tick images or videos to include in the story and tap DONE. To add images or videos to a story, select a story and tap ADD. To remove images or videos from a story, select a story, tap Edit, tick images or videos to remove, and then tap Remove from story. Deleting stories 1 Launch the Gallery app and tap STORIES. 2 Tap and hold a story to delete, and tap DELETE. Sharing albums Create albums and share them with your family and friends saved in your contacts. They can view shared albums on devices signed in to their Samsung account, such as smartphones, TVs, or refrigerators. To use this feature, your phone number must be verified. To use this feature, you must register and sign in to your Samsung account. You may incur additional charges when sharing files via the mobile network. Creating albums to share 1 Launch the Gallery app and tap SHARED. When you use this feature for the first time, tap GET STARTED and agree to the terms and conditions of Samsung Social. 2 Tap
. 91 Apps and features 3 Enter a title for the album. 4 Select a group to share with. If you want to create a group, tap Add group, enter a group name, and select contacts to add to the group. 5 Tap DONE. The recipients will receive a notification. Adding images or videos to an album 1 Launch the Gallery app and tap SHARED. 2 Select an album to add images or videos. 3 Tap ADD and tick images or videos to add. 4 Tap DONE. Syncing images and videos with Samsung Cloud You can sync images and videos saved in Gallery with Samsung Cloud and access them from other devices. You must register and sign in to your Samsung account to use Samsung Cloud. Refer to Samsung account for more information. Launch the Gallery app, tap Settings, and then tap the Samsung Cloud switch to activate it. Images and videos captured on the device will be automatically saved to Samsung Cloud. 92 Apps and features Deleting images or videos Deleting an image or a video Select an image or a video and tap at the bottom of the screen. Deleting multiple images and videos 1 On the Gallery screen, tap and hold an image or a video to delete. 2 Tick the images or videos to delete. 3 Tap DELETE. Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Some apps may not support this feature. Split screen view Pop-up view 93 Apps and features Split screen view 1 Tap the Recents button to open the list of recently used apps. 2 Swipe upwards or downwards and tap on a recent app window. The selected app will launch in the upper window. 3 In the lower window, swipe upwards or downwards to select another app to launch. To launch apps not in the list of recently used apps, tap APP LIST and select an app. 94 Apps and features Using additional options Tap the bar between the app windows to access additional options. Add this app pair to the Home screen. Use the snap window feature. Close the app. Switch the selected window to a pop-up view. Switch locations between app windows. Adjusting the window size Drag the bar between the app windows up or down to adjust the size of the windows. When you drag the bar between the app windows to the top or bottom edge of the screen, the window will be maximised. Minimising the split screen view Press the Home button to minimise the split screen view. The bar. The app in the lower window will close and the app in the upper window will remain active in the minimised split screen view. icon will appear on the status Minimised split screen To close the minimised split screen view, tap
. 95 Apps and features Snap window You can select an area and pin it to the top of the screen and use other apps in the lower window. 1 Tap the Recents button to open the list of recently used apps. 2 Tap and drag the frame to the area you want to pin it to. To adjust the size of the frame, drag upwards or downwards. 3 Tap DONE. The selected app window will be pinned at the top of the screen. To unpin the window, drag the bar between the app windows. 4 In the lower window, swipe upwards or downwards to select another app to launch. Adding app pairs to the Home screen When you add app pairs to the Home screen, you can launch two apps in the split screen view with a single tap. Tap the bar between the app windows and tap The current app pair will be added on the Home screen. App pair 96 Apps and features Pop-up view 1 Tap the Recents button to open the list of recently used apps. 2 Swipe upwards or downwards, tap and hold an app window, and then drag it to Drop here for pop-up view. The app screen will appear in the pop-up view. Minimise the window. Close the app. Maximise the window. Moving pop-up windows To move a pop-up window, tap the windows toolbar and drag it to a new location. 97 Apps and features Samsung Pay Introduction Register frequently used cards to Samsung Pay, a mobile payment service, to make payments quickly and securely. Samsung Pay supports magnetic secure transmission (MST) as well as near field communication (NFC) to allow payment through standard credit card readers. You can view more information, such as cards that support this feature at www.samsung.com/samsungpay. Alternatively, launch the Samsung Pay app and tap Help. To use this feature, you must sign in to your Samsung account and register your biometric data. For more information, refer to Samsung account and Fingerprint recognition. To make payments with Samsung Pay, the device may be required a connection to a Wi-Fi or mobile network depending on the region. This apps availability and supported features may vary depending on the region or service provider. The procedures for the initial setup and card registration may vary depending on the region or service provider. 98 Apps and features Setting up Samsung Pay When running this app for the first time or restart it after performing a data reset, follow the on-screen instructions to complete the initial setup. 1 Launch the Samsung Pay app. 2 Sign in to your Samsung account. 3 Read and agree to the terms and conditions. 4 Register your fingerprint to use when making payments. 5 Create a PIN to use when making payments. This PIN will be used to verify various actions in Samsung Pay, such as making payments and unlocking the app. Registering cards You can easily register cards by capturing their images with the camera. You can check the cards that support this feature from the Samsung Pay website
(www.samsung.com/samsungpay). Launch the Samsung Pay app, tap Add, and then follow the on-screen instructions to complete your card registration. 99 Apps and features Making payments 1 Tap and hold a card image at the bottom of the screen and drag it upwards. Alternatively, launch the Samsung Pay app. 2 On the cards list, swipe to the left or right and select a card to use. 100 Apps and features 3 Scan your fingerprint. Alternatively, enter the payment PIN you set when setting up the Samsung Pay. 4 Touch the back of your device to the card reader. When the card reader recognises the card information, the payment will be processed. Payments may not be processed depending on your network connection. The verification method for payments may vary depending on the card readers. Cancelling payments You can cancel payments by visiting the place where you made them. On the cards list, swipe to the left or right to select the card you used. Follow the on-screen instructions to complete payment cancellation. Changing the Samsung Pay settings On the Samsung Pay screen, tap Settings. Select the screen where the card image will appear to activate Samsung Pay on the Home screen or locked screen, or when the screen is turned off. 101 Apps and features Samsung Members Samsung Members offers support services to customers, such as device problem diagnosis, and lets users submit questions and error reports. You can also share information with others in the Galaxy users community or view the latest Galaxy news and tips. Samsung Members can help you solve any problems you might encounter while using your device. Additional options Send feedback. This apps availability and supported features may vary depending on the region or service provider. To submit your feedback or post your comments, you must register and sign in to your Samsung account. Refer to Samsung account for more information. 102 Apps and features Samsung Notes Introduction Create notes by entering text from the keyboard or by handwriting or drawing on the screen. You can also insert images or voice recordings into your notes. Creating notes 1 Launch the Samsung Notes app and tap ALL 2 Select an input method from the toolbar at the top of the screen and compose a note. Image to insert an image by selecting from Gallery or by taking a photo. Voice to record a voice recording and insert it into the note. Voice recording Tap Tap will start immediately. Enter text using the keyboard. Write or draw with pens. Paint with brushes. Insert an image or a voice recording. 3 When you are finished composing the note, tap SAVE. Deleting notes 1 Launch the Samsung Notes app, tap ALL or COLLECTIONS, and then select a category. 2 Tap and hold a note to delete. To delete multiple notes, tick more notes to delete. 3 Tap
. 103 Apps and features Calendar Introduction Manage your schedule by entering upcoming events or tasks in your planner. Creating events 1 Launch the Calendar app and tap or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap
. Select a sticker to display with the event. Change the event's colour. Set an alarm. Attach a map. 2 Enter event details. Set the duration. Enter a title. Select a calendar to save the event to. Enter the location. Add a note. Add more details. 3 Tap SAVE to save the event. 104 Apps and features Creating tasks 1 Launch the Calendar app and tap VIEW Tasks. 2 Tap 3 Tap SAVE to save the task. and enter task details. Syncing events and tasks with your accounts 1 Launch the Settings app, tap Cloud and accounts Accounts and select the account to sync with. 2 Tap Sync account and tap the Sync Calendar switch to activate it. For the Samsung account, tap Sync settings and tap the Calendar switch to activate it. To add accounts to sync with, launch the Calendar app and tap Manage calendars Add account. Then, select an account to sync with and sign in. When an account is added, it will appear on the list. Samsung Health Introduction Samsung Health helps you manage your wellness and fitness. Set fitness goals, check your progress, and keep track of your overall wellness and fitness. 105 Apps and features Using Samsung Health You can view the key information from Samsung Health menus and trackers to monitor your wellness and fitness. You can also compare your step count records with other Samsung Health users, compete with your friends, and view health tips. Open the Samsung folder and launch the Samsung Health app. When running this app for the first time or restart it after performing a data reset, follow the on-screen instructions to complete the setup. Some features may not be available depending on the region. Compare your step count records with other Samsung Health users or compete with your friends. Monitor your health and fitness. Set your daily goals and track your progress. View guide messages or notifications from Samsung Health. View health tips. View and manage trackers. To add items to the Samsung Health screen, tap Manage items, and then select items. GOALS: Set your daily fitness goals and view your progress. PROGRAMS: Use customisable exercise programmes. GENERAL TRACKERS: Monitor your activities, food intake, and body measurements. EXERCISE TRACKERS: Add trackers of various exercises and monitor your activities. 106 Apps and features Goals You can set your goals for weight management or a more balanced life. After setting your goals, you can track your progress or view guides on the Samsung Health screen. On the Samsung Health screen, tap SET GOALS. Alternatively, tap Manage items and select Weight management or Balanced life. TOGETHER Together allows you to set up step count goals and compete with your friends. You can invite friends to walk together, set target step counts, compete in challenges, and view your ranking on the Steps leaderboard. On the Samsung Health screen, tap TOGETHER. Steps The device counts the number of steps you take and measures the distance travelled. On the Samsung Health screen, tap the steps tracker. Current step total Target You may experience a brief delay while the steps tracker monitors your steps and then displays your step count. You may also experience a brief delay before the pop-up window indicates that your goal has been reached. If you use the steps tracker while travelling by car or train, vibration may affect your step count. 107 Apps and features Additional information Samsung Health is intended for fitness and wellness purposes only and is not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease. The available functions, features and addable applications for Samsung Health may vary from country to country due to different local laws and regulations. You should check the features and applications available in your specific region before use. Samsung Health applications and its service can be changed or discontinued without prior notice. The purpose for data collection is limited to providing the service that you have requested, including providing additional information to enhance your wellness, sync data, data analysis and statistics or to develop and provide better services. (But if you sign in to your Samsung account from Samsung Health, your data may be saved on the server for data backup purposes.) Personal information may be stored until the completion of such purposes. You can delete personal data stored by Samsung Health by using the Reset data option in the Settings menu. To delete any data you have shared with social networks or transferred to storage devices, you must delete them separately. You may share and/or sync your data with additional Samsung services or compatible third party services that you select, as well as with any of your other connected devices. Access to Samsung Health information by such additional services or third party devices will only be permitted with your express approval. You assume full responsibility for the inappropriate use of data shared on social networks or transmitted to others. Use caution when sharing your personal data with others. If the device is connected to measuring devices, verify the communication protocol to confirm proper operation. If you use a wireless connection, such as Bluetooth, the device may be affected by electronic interference from other devices. Avoid using the device near other devices that transmit radio waves. Please read Terms and Conditions and Privacy Policy of Samsung Health carefully before using it. 108 Apps and features Voice Recorder Use this app to record or play voice memos. 1 Open the Samsung folder and launch the Voice Recorder app. 2 Tap Tap While making a voice recording, tap BOOKMARK to insert a bookmark. to start recording. Speak into the microphone. to pause recording. Start recording. to finish recording. 3 Tap 4 Enter a file name and tap SAVE. 109 Apps and features My Files Access and manage various files stored in the device or in other locations, such as cloud storage services. Open the Samsung folder and launch the My Files app. View files that are stored in each storage. To free up the devices storage, tap Get more space. To search for files or folders, tap
. Clock Introduction Set alarms, check the current time in many cities around the world, time an event, or set a specific duration. ALARM Launch the Clock app and tap ALARM. in the alarms list, set an alarm time, select the days on which the alarm will repeat, set Setting alarms Tap other various alarm options, and then tap SAVE. To open the keypad to enter an alarm time, tap the time input field. To activate or deactivate alarms, tap the switch next to the alarm in the alarms list. Stopping alarms Tap DISMISS to stop an alarm. If you have previously enabled the snooze option, tap SNOOZE to repeat the alarm after a specified length of time. Deleting alarms Tap and hold an alarm, tick alarms to delete, and then tap DELETE. 110 Apps and features WORLD CLOCK Launch the Clock app and tap WORLD CLOCK. Creating clocks Tap
, enter a city name or select a city from the globe, and then tap ADD. Deleting clocks Tap and hold a clock, tick clocks to delete, and then tap DELETE. STOPWATCH 1 Launch the Clock app and tap STOPWATCH. 2 Tap START to time an event. To record lap times while timing an event, tap LAP. 3 Tap STOP to stop timing. To restart the timing, tap RESUME. To clear lap times, tap RESET. 111 Apps and features TIMER 1 Launch the Clock app and tap TIMER. 2 Set the duration, and then tap START. To open the keypad to enter the duration, tap the duration input field. 3 Tap DISMISS when the timer goes off. Calculator Perform simple or complex calculations. Launch the Calculator app. Rotate the device to landscape orientation to display the scientific calculator. If Auto-rotate is disabled, tap To see the calculation history, tap HISTORY. To close the calculation history panel, tap KEYPAD. To clear the history, tap HISTORY CLEAR HISTORY. To use the unit conversion tool, tap or temperature, into other units. You can convert various values, such as area, length, to display the scientific calculator. 112 Apps and features Radio Listening to the FM radio Launch the Radio app. Before you use this app, you must connect a headset, which serves as the radio antenna. The FM radio scans and saves available stations automatically when running for the first time. Tap to turn on the FM radio. Select the radio station you want from the stations list. Record a song from the FM radio. Turn the FM radio on or off. Enter radio station frequency manually. Fine-tune the frequency. Add the current radio station to the favourites list. Access additional options. Search for an available radio station. View the list of favourite stations. View the list of available stations. Scan and save available stations automatically. Playing through the speaker You can listen to the radio through the speaker instead of the connected earphone. Tap Play through speaker. 113 Apps and features Scanning radio stations Launch the Radio app. Tap STATIONS SCAN, and then select a scan option. The FM radio scans and saves available stations automatically. Select the radio station you want from the stations list. Game Launcher Introduction Game Launcher gathers your games downloaded from Play Store and Galaxy Apps into one place for easy access. You can set the device to game mode to play games more easily. Downloaded apps. View your gameplay information. Access additional options. Open games with or without sound. Change the performance mode. View more games and install them. 114 Apps and features Using Game Launcher 1 Launch the Settings app, tap Advanced features Games, and then tap the Game Launcher switch to activate it. Game Launcher will be added to the Home screen or the Apps screen. When you deactivate the feature, Game Launcher will be removed from the Home screen and the Apps screen. 2 Launch the Game Launcher app. 3 Tap a game from the games list. To find more games, drag the screen upwards. Games downloaded from Play Store and Galaxy Apps will be automatically shown on the Game Launcher screen. If you cannot see your games, tap Add a game. Removing a game from Game Launcher Tap and hold a game and tap Remove. Changing the performance mode You can change the game performance mode. Launch the Game Launcher app, tap preference.
, and then drag the adjustment bar to your Focus on power saving: This decreases the battery power consumption but it will reduce the system performance. Balanced: Power saving mode or high performance mode is not used. Focus on performance: This improves system performance but it will increase the battery power consumption. Battery power efficiency may vary by game. 115 Apps and features Using Game Tools You can use various options on the Game Tools panel while playing a game. To open the Game Tools panel, tap from the bottom of the screen to show it. on the navigation bar. If the navigation bar is hidden, drag upwards Launch apps in a pop-up window. Play games in full screen. Lock some features during games. Set additional features. Hide the buttons on the navigation bar. Lock the touchscreen while the game is being played. Edit the apps list. Access the Game Tools settings. Mute notification sounds and display notifications only for incoming calls and emergency alerts. Record your game session. Capture screenshots. Available options may vary depending on the game. and tap the No alerts during game switch to activate it. The device will mute Blocking notifications during games Tap notification sounds and display only notifications for incoming calls and emergency alerts, so that you can enjoy your games without being disturbed. If you receive an incoming call, a small notification will appear at the top of the screen. 116 Apps and features Sharing content Share content by using various sharing options. The following actions are an example of sharing images. You may incur additional charges when sharing files via the mobile network. 1 Launch the Gallery app and select an image. 2 Tap and select a sharing method, such as message and email. When you have a communication or sharing history, the people you contacted will appear on the sharing options panel. To directly share content with them via the corresponding app, select a persons icon. If the feature is not activated, launch the Settings app, tap Advanced features, and then tap the Direct share switch to activate it. 117 Apps and features Using additional feature Link Sharing: Share large files. Upload files to the Samsung storage server and share them with others via a Web link or a code. To use this feature, your phone number must be verified. When the image is sent to the recipients devices, a notification will appear on their devices. Tap the notification to view or download the image. Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. To view more app information, access each apps help menu. Some apps may not be available or may be labelled differently depending on the region or service provider. Chrome Search for information and browse webpages. Gmail Send or receive emails via the Google Mail service. Maps Find your location on the map, search the world map, and view location information for various places around you. Play Music Discover, listen to, and share music on your device. You can upload music collections stored on your device to the cloud and access them later. 118 Apps and features Play Movies & TV Purchase or rent videos, such as movies and TV programmes, from Play Store. Drive Store your content on the cloud, access it from anywhere, and share it with others. YouTube Watch or create videos and share them with others. Photos Search for, manage, and edit all your photos and videos from various sources in one place. Google Search quickly for items on the Internet or your device. Duo Make a simple video call. 119 Settings Introduction Customise device settings. You can make your device more personalised by configuring various setting options. Launch the Settings app. To search for settings by entering keywords, tap Search or
. Connections Options Change settings for various connections, such as the Wi-Fi feature and Bluetooth. On the Settings screen, tap Connections. Wi-Fi: Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other network devices. Refer to Wi-Fi for more information. Bluetooth: Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. Refer to Bluetooth for more information. Data usage: Keep track of your data usage amount and customise the settings for the limitation. Set the device to automatically disable the mobile data connection when the amount of mobile data you have used reaches your specified limit. You can also activate the data saver feature to prevent some apps running in the background from sending or receiving data. Refer to Data saver for more information. 120 Settings Flight mode: Set the device to disable all wireless functions on your device. You can use only non-network services. Follow the regulations provided by the airline and the instructions of aircraft personnel. In cases where it is allowed to use the device, always use it in flight mode. NFC and payment: Set the device to allow you to read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps. Refer to NFC and payment (NFC-enabled models) for more information. This feature may not be available depending on the region or service provider. Mobile Hotspot and Tethering: Use the device as a mobile hotspot to share the devices mobile data connection with other devices when the network connection is not available. Connections can be made via Wi-Fi, USB, or Bluetooth. Refer to Mobile Hotspot and Tethering for more information. Mobile networks: Configure your mobile network settings. SIM card manager (dual SIM models): Activate your SIM or USIM cards and customise the SIM card settings. Refer to SIM card manager (dual SIM models) for more information. Location: Change settings for location information permissions. More connection settings: Customise settings to control other features. Refer to More connection settings for more information. Wi-Fi Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other network devices. Turn off Wi-Fi to save the battery when not in use. 121 Settings Connecting to a Wi-Fi network 1 On the Settings screen, tap Connections Wi-Fi, and then tap the switch to activate it. 2 Select a network from the Wi-Fi networks list. Networks that require a password appear with a lock icon. Enter the password and tap CONNECT. Once the device connects to a Wi-Fi network, the device will reconnect to that network each time it is available without requiring a password. To prevent the device connecting to the network automatically, select it from the list of networks and tap FORGET. If you cannot connect to a Wi-Fi network properly, restart your devices Wi-Fi feature or the wireless router. Wi-Fi Direct Wi-Fi Direct connects devices directly via a Wi-Fi network without requiring an access point. 1 On the Settings screen, tap Connections Wi-Fi, and then tap the switch to activate it. 2 Tap Wi-Fi Direct. The detected devices are listed. If the device you want to connect to is not in the list, request that the device turns on its Wi-Fi Direct feature. 3 Select a device to connect to. The devices will be connected when the other device accepts the Wi-Fi Direct connection request. 122 Settings Sending and receiving data You can share data, such as contacts or media files, with other devices. The following actions are an example of sending an image to another device. 1 Launch the Gallery app and select an image. 2 Tap Wi-Fi Direct and select a device to transfer the image to. 3 Accept the Wi-Fi Direct connection request on the other device. If the devices are already connected, the image will be sent to the other device without the connection request procedure. Ending the device connection 1 On the Settings screen, tap Connections Wi-Fi. 2 Tap Wi-Fi Direct. The device displays the connected devices in the list. 3 Tap the device name to disconnect the devices. 123 Settings Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. Samsung is not responsible for the loss, interception, or misuse of data sent or received via Bluetooth. Always ensure that you share and receive data with devices that are trusted and properly secured. If there are obstacles between the devices, the operating distance may be reduced. Some devices, especially those that are not tested or approved by the Bluetooth SIG, may be incompatible with your device. Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes). Samsung is not responsible for the repercussion of illegal use of the Bluetooth feature. Pairing with other Bluetooth devices 1 On the Settings screen, tap Connections Bluetooth, and then tap the switch to activate it. The detected devices will be listed. 2 Select a device to pair with. If the device you want to pair with is not on the list, set the device to enter Bluetooth pairing mode. Refer to the other devices user manuals. Your device is visible to other devices while the Bluetooth settings screen is open. 3 Accept the Bluetooth connection request on your device to confirm. The devices will be connected when the other device accepts the Bluetooth connection request. 124 Settings Sending and receiving data Many apps support data transfer via Bluetooth. You can share data, such as contacts or media files, with other Bluetooth devices. The following actions are an example of sending an image to another device. 1 Launch the Gallery app and select an image. 2 Tap Bluetooth, and then select a device to transfer the image to. If your device has paired with the device before, tap the device name without confirming the auto-generated passkey. If the device you want to pair with is not in the list, request that the device turns on its visibility option. 3 Accept the Bluetooth connection request on the other device. Unpairing Bluetooth devices 1 On the Settings screen, tap Connections Bluetooth. The device displays the paired devices in the list. next to the device name to unpair. 2 Tap 3 Tap Unpair. 125 Settings Data saver Reduce your data usage by preventing some apps running in the background from sending or receiving data. On the Settings screen, tap Connections Data usage Data saver and tap the switch to activate it. When the data saver feature is activated, the icon will appear on the status bar. Data saver feature activated To select apps to use data without restriction, tap Allow app while Data saver on and select apps. NFC and payment (NFC-enabled models) Your device allows you to read near field communication (NFC) tags that contain information about products. You can also use this feature to make payments and buy tickets for transportation or events after downloading the required apps. The device contains a built-in NFC antenna. Handle the device carefully to avoid damaging the NFC antenna. Reading information from NFC tags Use the NFC feature to send images or contacts to other devices, and read product information from NFC tags. 1 On the Settings screen, tap Connections and tap the NFC and payment switch to activate it. 126 Settings 2 Place the NFC antenna area on the back of your device near an NFC tag. The information from the tag appears. Ensure that the devices screen is turned on and unlocked. Otherwise, the device will not read NFC tags or receive data. Making payments with the NFC feature Before you can use the NFC feature to make payments, you must register for the mobile payment service. To register or get more information about the service, contact your service provider. 1 On the Settings screen, tap Connections and tap the NFC and payment switch to activate it. 2 Touch the NFC antenna area on the back of your device to the NFC card reader. To set the default payment app, open the Settings screen and tap Connections NFC and payment Tap and pay PAYMENT, and then select an app. The payment services list may not include all available payment apps. 127 Settings Sending data with the NFC feature Allow data exchange when your devices NFC antenna touches the other devices NFC antenna. 1 On the Settings screen, tap Connections NFC and payment and tap the switch to activate it. 2 Tap the Android Beam switch to activate it. 3 Select an item and touch the other devices NFC antenna to your devices NFC antenna. 4 When Touch to beam. appears on the screen, tap your devices screen to send the item. If both devices try to send data simultaneously, the file transfer may fail. 128 Settings Mobile Hotspot and Tethering Use the device as a mobile hotspot to share the devices mobile data connection with other devices when the network connection is not available. Connections can be made via Wi-Fi, USB, or Bluetooth. On the Settings screen, tap Connections Mobile Hotspot and Tethering. You may incur additional charges when using this feature. Mobile Hotspot: Use the mobile hotspot to share the devices mobile data connection with computers or other devices. Bluetooth tethering: Use Bluetooth tethering to share the devices mobile data connection with computers or other devices via Bluetooth. USB tethering: Use USB tethering to share the devices mobile data connection with a computer via USB. When connected to a computer, the device is used as a wireless modem for the computer. Using the mobile hotspot Use your device as a mobile hotspot to share your devices mobile data connection with other devices. 1 On the Settings screen, tap Connections Mobile Hotspot and Tethering Mobile Hotspot. 2 Tap the switch to activate it. icon appears on the status bar. Other devices can find your device in the Wi-Fi The networks list. To set a password for the mobile hotspot, tap Configure Mobile Hotspot and select the level of security. Then, enter a password and tap SAVE. 3 On the other devices screen, search for and select your device from the Wi-Fi networks list. 4 On the connected device, use the devices mobile data connection to access the Internet. 129 Settings SIM card manager (dual SIM models) Activate your SIM or USIM cards and customise the SIM card settings. Refer to Using dual SIM or USIM cards (dual SIM models) for more information. On the Settings screen, tap Connections SIM card manager. Calls: Select a SIM or USIM card for voice calls. Text messages: Select a SIM or USIM card for messaging. Mobile data: Select a SIM or USIM card for data services. Confirm SIM card for calls: Set the device to display the SIM or USIM card selection pop-
up window when returning a call or calling from a message. The pop-up window will appear only if the SIM or USIM card used for the previous call or message is different from your preferred SIM or USIM card. Dual SIM always on: Set the device to allow incoming calls from the other SIM or USIM card during a call. When this feature is enabled, you may incur additional charges for call forwarding depending on the region or service provider. More connection settings Customise settings to control other features. On the Settings screen, tap Connections More connection settings. Nearby device scanning: Set the device to scan for nearby devices to connect to. Printing: Configure settings for printer plug-ins installed on the device. You can search for available printers or add one manually to print files. Refer to Printing for more information. MirrorLink: Use the MirrorLink feature to control your devices MirrorLink apps on the vehicles head unit monitor. Refer to MirrorLink for more information. VPN: Set up virtual networks (VPNs) on your device to connect to a school or companys private network. 130 Settings Printing Configure settings for printer plug-ins installed on the device. You can connect the device to a printer via Wi-Fi or Wi-Fi Direct, and print images or documents. Some printers may not be compatible with the device. Adding printer plug-ins Add printer plug-ins for printers you want to connect the device to. 1 On the Settings screen, tap Connections More connection settings Printing Add service. 2 Search for a printer plug-in in Play Store. 3 Select a printer plug-in and install it. 4 Select the printer plug-in and tap the switch to activate it. The device searches for printers that are connected to the same Wi-Fi network as your device. 5 Select a printer to add. To add printers manually, tap Add printer. Printing content While viewing content, such as images or documents, access the options list, tap Print All printers..., and then select a printer. Printing methods may vary depending on the content type. 131 Settings MirrorLink You can display your devices screen on the vehicles head unit monitor. Connect your device to a vehicle to control your devices MirrorLink apps on the vehicles head unit monitor. On the Settings screen, tap Connections More connection settings MirrorLink. Your device is compatible with vehicles that support MirrorLink version 1.1 or higher. Connecting your device to a vehicle via MirrorLink When using this feature for the first time, connect the device to a Wi-Fi or mobile network. 1 Pair your device with a vehicle via Bluetooth. Refer to Pairing with other Bluetooth devices for more information. 2 Connect your device to the vehicle using a USB cable. When they are connected, access your devices MirrorLink apps on the head unit monitor. Ending the MirrorLink connection Unplug the USB cable from your device and the vehicle. 132 Settings Sounds and vibration Options Change settings for various sounds on the device. On the Settings screen, tap Sounds and vibration. Sound mode: Set the device to use sound mode, vibration mode, or silent mode. Vibrate while ringing: Set the device to vibrate and play a ringtone for incoming calls. Use Volume keys for media: Set the device to adjust the media volume level when you press the Volume key. Volume: Adjust the volume level for call ringtones, music and videos, system sounds, and notifications. Ringtone: Change the call ringtone. Vibration pattern: Select a vibration pattern. Notification sounds: Change the notification sound. Do not disturb: Set the device to mute incoming calls, notification sounds, and media, except for allowed exceptions. Touch sounds: Set the device to sound when you select an app or option on the touchscreen. Screen lock sounds: Set the device to sound when you lock or unlock the touchscreen. Charging sound: Set the device to sound when it is connected to a charger. Dialling keypad tones: Set the device to sound when you tap the buttons on the keypad. Keyboard sound: Set the device to sound when a key is touched. Sound quality and effects: Configure additional sound settings. You can also activate the surround sound mode. Refer to Dolby Atmos (surround sound) for more information. 133 Settings Dolby Atmos (surround sound) Select a surround sound mode optimised for various types of audio, such as movies, music, and voice. With Dolby Atmos, you can experience moving audio sounds that flows all around you. On the Settings screen, tap Sounds and vibration Sound quality and effects Dolby Atmos, tap the switch to activate it, and then select a mode. Before you use this feature, you must connect an earphone. Notifications Change the notification settings for each app. On the Settings screen, tap Notifications. To display icon badges, tap the App icon badges switch to activate it. To change the badge style, tap App icon badges. With number Without number To customise notification settings for more apps, tap ADVANCED and select an app. 134 Settings Display Options Change the display and the Home screen settings. On the Settings screen, tap Display. Brightness: Adjust the brightness of the display. Auto adjust brightness: Set the device to save power by adjusting the brightness of the display automatically. Blue light filter: Activate the blue light filter and change the filter settings. Refer to Blue light filter for more information. Font and screen zoom: Change the screen zoom setting or font size and style. Home screen: Change the size of the grid to display more or fewer items on the Home screen and more. Full screen apps: Select apps to use with the full screen aspect ratio. Easy mode: Switch to easy mode to display larger icons and apply a simpler layout to the Home screen. Icon frames: Set whether to display shaded backgrounds to make icons stand out. Status bar: Customise the settings for displaying notifications or indicators on the status bar. Navigation bar: Change the navigation bar settings. Refer to Navigation bar (soft buttons) for more information. Screen timeout: Set the length of time the device waits before turning off the displays backlight. Block accidental touches: Set the device to prevent the screen from detecting touch input when it is in a dark place, such as a pocket or bag. Screensaver: Set the device to launch a screensaver when the device is charging or connected to a dock. Refer to Screensaver for more information. 135 Settings Blue light filter Reduce eye strain by limiting the amount of blue light emitted by the screen. While you are watching HDR videos from HDR-exclusive video services, the blue light filter may not be applied. 1 On the Settings screen, tap Display Blue light filter, and then tap the Turn on now switch to activate it. 2 Drag the adjustment bar to adjust the filters opacity. 3 To set the schedule to apply the blue light filter to the screen, tap the Turn on as scheduled switch to activate it and select an option. Sunset to sunrise: Set the device to apply the blue light filter at night and turn it off in the morning, based on your current location. Custom schedule: Set a specific time to apply the blue light filter. Screensaver You can set to display images as a screensaver when the screen turns off automatically. The screensaver will be displayed when the device is charging or connected to a dock. 1 On the Settings screen, tap Display Screensaver and tap the switch to activate it. 2 Select an option. If you select Photo Frame or Photos, a slideshow with selected images will start. If you select Photo Table, selected images will appear as small cards and overlap. 3 Tap to select albums for displaying images. 4 When you are finished, tap the Back button. To preview the selected option, tap PREVIEW. When you tap the screen while your screensaver is displayed, the screen will turn on. 136 Settings Wallpapers and themes Change the wallpaper settings for the Home screen and the locked screen or apply various themes to the device. On the Settings screen, tap Wallpapers and themes. Wallpapers: Change the wallpaper settings for the Home screen and the locked screen. Themes: Change the devices theme. Icons: Change the icon style. Advanced features Options Activate advanced features and change the settings that control them. On the Settings screen, tap Advanced features. Excessive shaking or an impact to the device may cause an unintended input for some features using sensors. Games: Activate the Game Launcher. Refer to Game Launcher for more information. One-handed mode: Activate one-handed operation mode for your convenience when using the device with one hand. Finger sensor gestures: Set the device to open or close the notification panel when you swipe upwards or downwards on the fingerprint recognition sensor. This feature is not available when the sensor is detecting your fingerprint. Quick launch Camera: Set the device to launch the camera by pressing the Power key twice quickly. This feature may not be available depending on the region or service provider. 137 Settings Device assistance app: Select a device assistance app to launch when you press and hold the Home button. The device assistance app will gather information from the current screen and provide related information, apps, and features. Multi window: Select a Multi window launch method. Direct call: Set the device to make a voice call by picking up and holding the device near your ear while viewing message or contact details. Smart alert: Set the device to alert you if you have missed calls or new messages when you pick up the device. This feature may not work if the screen is turned on or the device is not on a flat surface. Easy mute: Set the device to mute incoming calls or alarms by facing the devices screen downwards. Swipe to call or send messages: Set the device to make a call or send a message when you swipe to the right or left on a contact or a phone number in the Phone or Contacts app. Dual Messenger: Install the second app and use two separate accounts for the same messenger app. Refer to Dual Messenger for more information. Send SOS messages: Set the device to send help messages by pressing the Power key three times. You can also send sound recordings along with the message to the recipients. Direct share: Set the device to display the people you contacted on the sharing options panel to allow you to share content directly. 138 Settings Dual Messenger Install the second app and use two separate accounts for the same messenger app. 1 On the Settings screen, tap Advanced features Dual Messenger. Supported apps will appear. 2 Tap the switch of an app to install the second app. The second app will be installed. The second apps icon will be displayed with you receive notifications from the second app, the notifications will be displayed with to distinguish them from the first apps notifications. When Second app The Dual Messenger feature may not be available depending on the app. Some features of the app may be limited for the second app. Uninstalling a second app 1 On the Settings screen, tap Advanced features Dual Messenger. 2 Tap the switch of the app you want to disable and tap DISABLE or UNINSTALL. All data related to the second app will be deleted. If you uninstall the first app, the second app will also be deleted. 139 Settings Device maintenance The device maintenance feature provides an overview of the status of your devices battery, storage, memory, and system security. You can also automatically optimise the device with a tap of your finger. Battery Storage Device security Memory 140 Settings Using the quick optimisation feature On the Settings screen, tap Device maintenance FIX NOW or OPTIMISE NOW. The quick optimisation feature improves device performance through the following actions. Clearing some memory. Deleting unnecessary files and closing apps running in the background. Managing abnormal battery usage. Scanning for malware. Battery Check the remaining battery power and time to use the device. For devices with low battery levels, conserve battery power by activating power saving features. On the Settings screen, tap Device maintenance Battery. The usage time left shows the time remaining before the battery power runs out. Usage time left may vary depending on your device settings and operating conditions. You may not receive notifications from some apps that use power saving mode. Power saving mode MID: Activate power saving mode to extend the batterys usage time. MAX: In maximum power saving mode, the device decreases battery consumption by applying the dark theme and limiting the apps and features available. Network connections, except for the mobile network, will be deactivated. Managing the battery You can save battery power by preventing apps that are running in the background from using battery power when they are not being used. Tick apps from the apps list and tap SAVE POWER. Also, tap Advanced settings and set the App power monitor options. 141 Settings Storage Check the status of the used and available memory. On the Settings screen, tap Device maintenance Storage. The actual available capacity of the internal memory is less than the specified capacity because the operating system and default apps occupy part of the memory. The available capacity may change when you update the device. You can view the available capacity of the internal memory in the Specification section for your device on the Samsung website. Managing the memory To delete residual files, such as cache, tap CLEAN NOW. To delete files or uninstall apps that you do not use any more, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL. Memory On the Settings screen, tap Device maintenance Memory. To speed up your device by stopping apps running in the background, tick apps from the apps list, and tap CLEAN NOW. Device security Check the devices security status. This feature scans your device for malware. On the Settings screen, tap Device maintenance Device security SCAN PHONE. 142 Settings Apps Manage the devices apps and change their settings. You can view the apps usage information, change their notification or permission settings, or uninstall or disable unnecessary apps. On the Settings screen, tap Apps. Lock screen Options Change settings for the locked screen. On the Settings screen, tap Lock screen. The available options may vary depending on the screen lock method selected. Screen lock type: Change the screen lock method. Smart Lock: Set the device to unlock itself when trusted locations or devices are detected. Refer to Smart Lock for more information. Secure lock settings: Change screen lock settings for the selected lock method. Clock style: Change the clock type and colour on the locked screen. Roaming clock: Change the clock to show both the local and home time zones on the locked screen when roaming. FaceWidgets: Change settings for the items displayed on the locked screen. Contact information: Set the device to show contact information, such as your email address, on the locked screen. Notifications: Set whether or not to show notification content on the locked screen and select which notifications to display. App shortcuts: Select apps to display shortcuts to them on the locked screen. About Lock screen: View the devices lock screen version. 143 Settings Smart Lock You can set the device to unlock itself and remain unlocked when trusted locations or devices are detected. For example, if you have set your home as a trusted location, when you get home your device will detect the location and automatically unlock itself. This feature will be available to use after you set a screen lock method. If you do not use your device for four hours or when you turn on the device, you must unlock the screen using the pattern, PIN, or password you set. 1 On the Settings screen, tap Lock screen Smart Lock. 2 Unlock the screen using the preset screen lock method. 3 Select an option and follow the on-screen instructions to complete the setting. Biometrics and security Options Change the settings for securing the device. On the Settings screen, tap Biometrics and security. Face Recognition: Set the device to unlock the screen by recognising your face. Refer to Face recognition for more information. Fingerprint Scanner: Register your fingerprints to unlock the screen. Refer to Fingerprint recognition for more information. Screen transition effect: Set the device to show a transition effect when you unlock the screen using your biometric data. 144 Settings Google Play Protect: Set the device to check for harmful apps and behaviour and warn about potential harm and remove them. Find My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find My Mobile website (findmymobile.samsung.com) to track and control your lost or stolen device. You can also allow the Google location service to provide more accurate information about the location of your device. Security update: View the version of your devices security system and check for updates. Install unknown apps: Set the device to allow the installation of apps from unknown sources. Samsung Pass: Verify your identity easily and securely via your biometric data. Refer to Samsung Pass for more information. Secure Folder: Create a secure folder to protect your private content and apps from others. Refer to Secure Folder for more information. App permission monitor: Set to receive notifications when the permissions you select are used by apps that you are not using. You can manage the settings of each app and view their permission usage history. Secure startup: Protect your device by setting it to require a screen unlock code when turning on the device. You must enter the unlock code to start the device and receive messages and notifications. Encrypt SD card: Set the device to encrypt files on a memory card. If you reset your device to the factory defaults with this setting enabled, the device will not be able to read your encrypted files. Disable this setting before resetting the device. Other security settings: Configure additional security settings. 145 Settings Face recognition You can set the device to unlock the screen by recognising your face. If you use your face as a screen lock method, your face cannot be used to unlock the screen for the first time after turning on the device. To use the device, you must unlock the screen using the pattern, PIN, or password you set when registering the face. Be careful not to forget your pattern, PIN, or password. If you change the screen lock method to Swipe or None, which are not secure, all of your biometric data will be deleted. If you want to use your biometric data in apps or features, you must register your biometric data again. Precautions for using face recognition Before using the face recognition to unlock your device, keep the following precautions in mind. Your device could be unlocked by someone or something that looks like your image. Face recognition is less secure than Pattern, PIN, or Password. For better face recognition Consider the following when using face recognition:
Consider the conditions when registering, such as wearing glasses, hats, masks, beards, or heavy makeup Ensure that you are in a well-lit area and that the camera lens is clean when registering Ensure your image is not blurry for better match results 146 Settings Registering your face For better face registration, register your face indoors and out of direct sunlight. 1 On the Settings screen, tap Biometrics and security Face Recognition. 2 Unlock the screen using the preset screen lock method. If you have not set a screen lock method, create one. 3 Select whether you are wearing glasses or not and tap CONTINUE. 4 Hold the device with the screen facing towards you and look at the screen. 5 Position your face inside the frame on the screen. The camera will scan your face. When a face lock screen appears, tap TURN ON to use your face to unlock the screen. If unlocking the screen with your face is not working properly, tap Remove face data to remove your registered face and register your face again. 147 Settings Deleting the registered face data You can delete face data that you have registered. 1 On the Settings screen, tap Biometrics and security Face Recognition. 2 Unlock the screen using the preset screen lock method. 3 Tap Remove face data. Once the registered face is deleted, all the related features will also be deactivated. Unlocking the screen with your face You can unlock the screen with your face instead of using a pattern, PIN, or password. 1 On the Settings screen, tap Biometrics and security Face Recognition. 2 Unlock the screen using the preset screen lock method. 3 Tap the Face unlock switch to activate it. If you want to reduce the possibility of recognising faces in photos or videos, tap the Faster recognition switch to deactivate it. This may decrease the face recognition speed. 4 On the locked screen, look at the screen. When your face is recognised, you can unlock the screen without using any additional screen lock method. If your face is not recognised, use the preset screen lock method. 148 Settings Fingerprint recognition In order for fingerprint recognition to function, your fingerprint information needs to be registered and stored in your device. After registering, you can set the device to use your fingerprint for the features below:
Samsung Pass (Samsung account verification and web sign-in) Samsung Pay Screen lock Secure Folder This feature may not be available depending on the region or service provider. Fingerprint recognition uses the unique characteristics of each fingerprint to enhance the security of your device. The likelihood of the fingerprint sensor confusing two different fingerprints is very low. However, in rare cases where separate fingerprints are very similar the sensor may recognise them as identical. If you use your fingerprint as a screen lock method, your fingerprint cannot be used to unlock the screen for the first time after turning on the device. To use the device, you must unlock the screen using the pattern, PIN, or password you set when registering the fingerprint. Be careful not to forget your pattern, PIN, or password. If your fingerprint is not recognised, unlock the device using the pattern, PIN, or password you set when registering the fingerprint, and then re-register your fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes. If you change the screen lock method to Swipe or None, which are not secure, all of your biometric data will be deleted. If you want to use your biometric data in apps or features, you must register your biometric data again. 149 Settings For better fingerprint recognition When you scan your fingerprints on the device, be aware of the following conditions that may affect the features performance:
The Power key contains a fingerprint recognition sensor. Ensure that the Power key is not scratched or damaged by metal objects, such as coins, keys, and necklaces. Covering the fingerprint recognition sensor with protective films, stickers, or other accessories may decrease the fingerprint recognition rate. If the fingerprint recognition sensor is initially covered with a protective film, remove it before using the fingerprint recognition sensor. Ensure that the fingerprint recognition sensor and your fingers are clean and dry. The device may not recognise fingerprints that are affected by wrinkles or scars. The device may not recognise fingerprints from small or thin fingers. If you bend your finger or use a fingertip, the device may not recognise your fingerprints. Make sure to cover the entire Power key with your finger. To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device. In dry environments, static electricity can build up in the device. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object. Registering fingerprints 1 On the Settings screen, tap Biometrics and security Fingerprint Scanner. 2 Unlock the screen using the preset screen lock method. If you have not set a screen lock method, create one. 150 Settings 3 Place your finger on the Power key. Repeat this action until the fingerprint is registered. When you are finished registering your fingerprints, tap DONE. When a fingerprint lock screen appears, tap TURN ON to use your fingerprint to unlock the screen. Deleting registered fingerprints You can delete registered fingerprints. 1 On the Settings screen, tap Biometrics and security Fingerprint Scanner. 2 Unlock the screen using the preset screen lock method. 3 Tap EDIT. 4 Tick fingerprints to delete and tap REMOVE. Using Samsung Pass When you register your fingerprints to Samsung Pass, you can use them to easily verify your identity or sign in to websites. Refer to Samsung Pass for more information. 151 Settings Using fingerprints with Samsung Pay You can use fingerprints with Samsung Pay to make payments quickly and securely. Refer to Samsung Pay for more information. Samsung Pay may not be available depending on the region or service provider. Unlocking the screen with your fingerprints You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password. 1 On the Settings screen, tap Biometrics and security Fingerprint Scanner. 2 Unlock the screen using the preset screen lock method. 3 Tap the Fingerprint unlock switch to activate it. 4 On the locked screen, place your finger on the fingerprint recognition sensor and scan your fingerprint. Samsung Pass Samsung Pass allows you to sign in to your Samsung account, websites, or apps more easily and securely via your biometric data rather than entering your login information. Register your biometric data to Samsung Pass and set to sign in to supported websites or apps using the data via Samsung Pass. To use this feature, your device must be connected to a Wi-Fi or mobile network. To use this feature, you must register and sign in to your Samsung account. For more information, refer to Samsung account. The website sign-in feature is only available for websites that you access via the Internet app. Some websites may not support this feature. 152 Settings Registering Samsung Pass Before using Samsung Pass, register your biometric data to Samsung Pass. 1 On the Settings screen, tap Biometrics and security Samsung Pass. 2 Read the on-screen instructions and tap SIGN IN. 3 Enter your Samsung account ID and password and tap SIGN IN. 4 Tap REGISTER FINGERPRINTS and register your fingerprint. Refer to Fingerprint recognition for more information. 5 Scan your fingerprint and tap NEXT to complete the Samsung Pass registration. If the Add Samsung Pass to Home screen option is ticked, the Samsung Pass icon will be added on the Home screen. Verifying the Samsung account password You can use Samsung Pass to verify your Samsung account password. You can use your biometric data instead of entering your password, for example, when you purchase content from Galaxy Apps. 1 On the Settings screen, tap Biometrics and security Samsung Pass. 2 Unlock the screen using the preset screen lock method. 3 Tap Settings Samsung account, and then tap the Use with Samsung Pass switch to activate it. 153 Settings Using Samsung Pass to sign in to websites You can use Samsung Pass to easily sign in to websites that support ID and password autofill. 1 Open a website that you want to sign in to. 2 Enter your user name and password, and then tap the websites sign in button. 3 When a pop-up window asking whether you want to save the sign-in information appears, tick Sign in using fingerprints via Samsung Pass and tap REMEMBER. You can now use the biometric data you registered to Samsung Pass when signing in to the website. Using Samsung Pass to sign in to apps You can use Samsung Pass to easily sign in to apps that support ID and password autofill. 1 Open an app that you want to sign in to. 2 Enter your user name and password, and then tap the apps sign in button. 3 When a pop-up window asking whether you want to save the sign-in information appears, tap SAVE. You can now use the biometric data you registered to Samsung Pass when signing in to the app. Managing sign-in information View the list of websites and apps you have set to use Samsung Pass and manage your sign-in information. 1 On the Settings screen, tap Biometrics and security Samsung Pass. 2 Unlock the screen using the preset screen lock method. 154 Settings 3 Select a website or app from the list. 4 Tap Edit and modify your ID, password, and the websites or apps name. To delete the website or app, tap Delete. Using Samsung Pass with websites and apps When using websites or apps that support Samsung Pass, you can easily sign in with Samsung Pass. To see the list of websites and apps that support Samsung Pass, open the Settings screen, tap Biometrics and security Samsung Pass, and then select the site or app tab. If there are no websites or apps that support Samsung Pass, the site or app tab will not appear. Available websites and apps may vary depending on the region or service provider. Samsung is not responsible for any loss or inconvenience caused by signing in to websites or apps via Samsung Pass. Deleting your Samsung Pass data You can delete your biometric data, web sign-in information, and app data registered to Samsung Pass with Delete data. Your agreement to the terms and conditions and your Samsung account will remain active. 1 On the Settings screen, tap Biometrics and security Samsung Pass. 2 Unlock the screen using the preset screen lock method. 3 Tap Settings Delete data. 4 Enter your Samsung password and tap CONFIRM. Your Samsung Pass data will be deleted. 155 Settings Secure Folder Secure Folder protects your private content and apps, such as photos and contacts, from being accessed by others. You can keep your private content and apps secure even when the device is unlocked. Secure Folder is a separate, secured storage area. The data in Secure Folder cannot be transferred to other devices via unapproved sharing methods, such as USB or Wi-Fi Direct. Attempting to customise the operating system or modifying software will cause Secure Folder to be automatically locked and inaccessible. Before saving data in Secure Folder, make sure to back up a copy of the data in another secure location. Setting up Secure Folder 1 Launch the Secure Folder app. Alternatively, launch the Settings app and tap Biometrics and security Secure Folder. 2 Tap START. 156 Settings 3 Tap SIGN IN and sign in to your Samsung account. 4 Select a lock method to use for Secure Folder and follow the on-screen instructions to complete the setup. To change the name or icon colour of Secure Folder, tap Customise icon. When you launch the Secure Folder app, you must unlock the app using your preset lock method. If you forget your Secure Folder unlock code, you can reset it using your Samsung account. Tap the reset button at the bottom of the locked screen, and enter your Samsung account password. Setting auto lock for Secure Folder Set the device to automatically lock Secure Folder when it is not being used. 1 Launch the Secure Folder app and tap Settings Auto lock Secure Folder. 2 Select a lock option. To manually lock your Secure Folder, tap Lock. Moving content to Secure Folder Move content, such as photos and contacts, to Secure Folder. The following actions are an example of moving an image from the default storage to Secure Folder. 1 Launch the Secure Folder app and tap Add files. 2 Tap Images, tick images to move, and then tap DONE. 3 Tap MOVE. The selected items will be deleted from the original folder and moved to Secure Folder. To copy items, tap COPY. The method for moving content may vary depending on the content type. 157 Settings Moving content from Secure Folder Move content from Secure Folder to the corresponding app in the default storage. The following actions are an example of moving an image from Secure Folder to the default storage. 1 Launch the Secure Folder app and tap Gallery. 2 Select an image and tap Move out of Secure Folder. The selected items will be moved to Gallery in the default storage. Adding apps Add an app to use in Secure Folder. 1 Launch the Secure Folder app and tap Add apps. 2 Tick one or more apps installed on the device and tap ADD. To install apps from Play Store or Galaxy Apps, tap DOWNLOAD FROM PLAY STORE or DOWNLOAD FROM GALAXY APPS. Removing apps from Secure Folder Tap Edit apps, tick apps, and then tap Disable or Uninstall. Adding accounts Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder. 1 Launch the Secure Folder app and tap Settings Accounts Add account. 2 Select an account service. 3 Follow the on-screen instructions to complete the account setup. 158 Settings Hiding Secure Folder You can hide the Secure Folder shortcut from the Apps screen. Launch the Secure Folder app, tap Settings, and then tap the Show Secure Folder switch to deactivate it. Alternatively, drag the status bar downwards to open the notification panel. Then, swipe downwards on the notification panel and tap Secure Folder to deactivate the feature. Backing up and restoring Secure Folder Back up content and apps in Secure Folder to Samsung Cloud using your Samsung account and restore them later. Backing up data 1 Launch the Secure Folder app and tap Settings Backup and restore. 2 Tap Add account and register and sign in to your Samsung account. 3 Tap Back up Secure Folder data. 4 Tick items you want to back up and tap BACK UP NOW. Data will be backed up to Samsung Cloud. Restoring data 1 Launch the Secure Folder app and tap Settings Backup and restore. 2 Tap Restore. 3 Select a device and the data types you want to restore and tap RESTORE NOW. Backed up data will be restored to your device. 159 Settings Uninstalling Secure Folder You can uninstall Secure Folder, including the content and apps in it. Launch the Secure Folder app and tap Settings More settings Uninstall. To back up content before uninstalling Secure Folder, tick Move media files out of Secure Folder and tap UNINSTALL. To access data backed from Secure Folder, open the Samsung folder, launch the My Files app, and then tap Internal storage Secure Folder. Notes saved in Samsung Notes will not be backed up. Cloud and accounts Options Sync, back up, or restore your devices data using Samsung Cloud. You can also register and manage accounts, such as your Samsung account or Google account, or transfer data to or from other devices via Smart Switch. On the Settings screen, tap Cloud and accounts. Regularly back up your data to a safe location, such as Samsung Cloud or a computer, so that you can restore it if the data is corrupted or lost due to an unintended factory data reset. Samsung Cloud: Manage the content that you want to store securely in Samsung Cloud. Check the usage status of your Samsung Cloud storage, and sync, back up, and restore your data. Refer to Samsung Cloud for more information. Accounts: Add your Samsung and Google accounts, or other accounts, to sync with. Backup and restore: Keep your personal information, app data, and settings safe on your device. You can back up your sensitive information and access it later. You must sign in to your Google or Samsung account to back up or restore data. Refer to Backup and restore for more information. Smart Switch: Launch Smart Switch and transfer data from your previous device. Refer to Smart Switch for more information. 160 Settings Backup and restore Keep your personal information, app data, and settings safe on your device. You can back up your sensitive information and access it later. You must sign in to your Google or Samsung account to back up or restore data. Using a Samsung account On the Settings screen, tap Cloud and accounts Backup and restore Back up data for the Samsung account, tick items you want to back up, and then tap BACK UP. Data will be backed up to Samsung Cloud. Refer to Samsung Cloud for more information. To restore backup data from Samsung Cloud using a Samsung account, tap Restore data. Select a device and the data types you want to restore and tap RESTORE. The selected data will be restored to your device. Using a Google account On the Settings screen, tap Cloud and accounts Backup and restore and tap the Back up my data switch for the Google account to activate it. Tap Backup account and select an account as the backup account. To restore data using a Google account, tap the Automatic restore switch to activate it. When you reinstall apps, backed up settings and data will be restored. Google Configure settings for some features provided by Google. On the Settings screen, tap Google. 161 Settings Accessibility Configure various settings to improve accessibility to the device. On the Settings screen, tap Accessibility. Vision: Customise the settings to improve accessibility for visually impaired users. Hearing: Customise the settings to improve accessibility for users with hearing impairment. Dexterity and interaction: Customise the settings to improve accessibility for users who have reduced dexterity. Text-to-speech: Change the settings for text-to-speech features used when voice feedback feature is activated, such as languages, speed, and more. Direction lock: Change the directional combination settings for unlocking the screen. Direct access: Set the device to launch selected accessibility menus when you press the Power key and the Volume Up key simultaneously. Accessibility shortcut: Set the device to activate TalkBack, Switch Access, or Select to Speak when you press and hold the Volume Up key and the Volume Down key simultaneously for more than 3 seconds. Notification reminder: Set the device to alert you to notifications that you have not checked at the interval. Answering and ending calls: Change the method of answering or ending calls. Single tap mode: Set the device to control incoming calls or notifications by tapping the button instead of dragging it. SERVICES: View accessibility services installed on the device. 162 Settings General management Customise your devices system settings or reset the device. On the Settings screen, tap General management. Language and input: Select device languages and change settings, such as keyboards and voice input types. Some options may not be available depending on the selected language. Refer to Adding device languages for more information. Date and time: Access and alter the settings to control how the device displays the time and date. If the battery remains fully discharged, the time and date is reset. Contact us: Ask questions or view frequently asked questions. Refer to Samsung Members for more information. Report diagnostic information: Set the device to automatically send the devices diagnostic and usage information to Samsung. Marketing information: Set whether to receive Samsung marketing information, such as special offers, membership benefits, and newsletters. Reset: Reset your devices settings or perform a factory data reset. You can reset all your settings and network settings. You can also set the device to restart at a preset time for device optimisation. Adding device languages You can add languages to use on your device. 1 On the Settings screen, tap General management Language and input Language Add language. To view all the languages that can be added, tap All languages. 2 Select a language to add. 163 Settings 3 To set the selected language as the default language, tap SET AS DEFAULT. To keep the current language setting, tap KEEP CURRENT. The selected language will be added to your languages list. If you changed the default language, the selected language will be added to the top of the list. To change the default language from your languages list, drag move it to the top of the list. Then, tap DONE. If an app does not support the default language, the next supported language in the list will be used. next to a language and Software update Update your devices software via the firmware over-the-air (FOTA) service. You can also schedule software updates. On the Settings screen, tap Software update. If emergency software updates are released for your devices security and to block new types of security threats, they will be installed automatically without your agreement. Download updates manually: Check for and install updates manually. Download updates automatically: Set the device to download updates automatically when connected to a Wi-Fi network. Scheduled software updates: Set the device to install updates at a specified time. Last update information: View information about the last software update. Security updates information Security updates are provided to strengthen the security of your device and protect your personal information. For security updates for your model, visit security.samsungmobile.com. The website supports only some languages. 164 Settings User manual View help information to learn how to use the device and apps or configure important settings. On the Settings screen, tap User manual. About phone Access your devices information. On the Settings screen, tap About phone. To change your devices name, tap EDIT. Status: View various device information, such as the SIM card status, Wi-Fi MAC address, and serial number. Legal information: View legal information related to the device, such as safety information and the open source licence. Software information: View the devices software information, such as its operating system version and firmware version. Battery information: View the devices battery status and information. 165 Appendix Troubleshooting Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:
Password: When the device lock feature is enabled, you must enter the password you set for the device. PIN: When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the Lock SIM card menu. PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider. PIN2: When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For more information, contact your service provider. Your device displays network or service error messages When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again. While moving, error messages may appear repeatedly. You cannot access some options without a subscription. For more information, contact your service provider. Your device does not turn on When the battery is completely discharged, your device will not turn on. Fully charge the battery before turning on the device. 166 Appendix The touchscreen responds slowly or improperly If you attach a screen protector or optional accessories to the touchscreen, the touchscreen may not function properly. If you are wearing gloves, if your hands are not clean while touching the touchscreen, or if you tap the screen with sharp objects or your fingertips, the touchscreen may malfunction. The touchscreen may malfunction in humid conditions or when exposed to water. Restart your device to clear any temporary software bugs. Ensure that your device software is updated to the latest version. If the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre. Restarting the device If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again. Forcing restart If your device is frozen and unresponsive, press and hold the Power key and the Volume Down key simultaneously for more than 7 seconds to restart it. Resetting the device If the methods above do not solve your problem, perform a factory data reset. Launch the Settings app and tap General management Reset Factory data reset RESET DELETE ALL. Before performing the factory data reset, remember to make backup copies of all important data stored in the device. 167 Appendix Calls are not connected Ensure that you have accessed the right cellular network. Ensure that you have not set call barring for the phone number you are dialling. Ensure that you have not set call barring for the incoming phone number. Others cannot hear you speaking on a call Ensure that you are not covering the built-in microphone. Ensure that the microphone is close to your mouth. If using an earphone, ensure that it is properly connected. Sound echoes during a call Adjust the volume by pressing the Volume key or move to another area. A cellular network or the Internet is often disconnected or audio quality is poor Ensure that you are not blocking the devices internal antenna. When you are in areas with weak signals or poor reception, you may lose reception. You may have connectivity problems due to issues with the service providers base station. Move to another area and try again. When using the device while moving, wireless network services may be disabled due to issues with the service providers network. The battery icon is empty Your battery is low. Charge the battery. 168 Appendix The battery does not charge properly (For Samsung-approved chargers) Ensure that the charger is connected properly. Visit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced. Battery consumption will increase when you use certain features or apps, such as GPS, games, or the Internet. The battery is consumable and the useful charge will get shorter over time. Error messages appear when launching the camera Your device must have sufficient available memory and battery power to operate the camera app. If you receive error messages when launching the camera, try the following:
Charge the battery. Free some memory by transferring files to a computer or deleting files from your device. Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre. Photo quality is poorer than the preview The quality of your photos may vary, depending on the surroundings and the photography techniques you use. If you take photos in dark areas, at night, or indoors, image noise may occur or images may be out of focus. 169 Appendix Error messages appear when opening multimedia files If you receive error messages or multimedia files do not play when you open them on your device, try the following:
Free some memory by transferring files to a computer or deleting files from your device. Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file. Ensure that the file formats are supported by the device. If a file format is not supported, such as DivX or AC3, install an app that supports it. To confirm the file formats that your device supports, visit www.samsung.com. Your device supports photos and videos captured with the device. Photos and videos captured by other devices may not work properly. Your device supports multimedia files that are authorised by your network service provider or providers of additional services. Some content circulated on the Internet, such as ringtones, videos, or wallpapers, may not work properly. Bluetooth is not working well If another Bluetooth device is not located or there are connection problems or performance malfunctions, try the following:
Ensure that the device you wish to connect with is ready to be scanned or connected to. Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m). On your device, launch the Settings app, tap Connections, and then tap the Bluetooth switch to re-activate it. On your device, launch the Settings app, tap General management Reset Reset network settings RESET SETTINGS to reset network settings. You may lose registered information when performing the reset. If the tips above do not solve the problem, contact a Samsung Service Centre. 170 Appendix A connection is not established when you connect the device to a computer Ensure that the USB cable you are using is compatible with your device. Ensure that you have the proper driver installed and updated on your computer. If you are a Windows XP user, ensure that you have Windows XP Service Pack 3 or higher installed on your computer. Your device cannot find your current location GPS signals may be obstructed in some locations, such as indoors. Set the device to use Wi-Fi or a mobile network to find your current location in these situations. Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device. A small gap appears around the outside of the device case This gap is a necessary manufacturing feature and some minor rocking or vibration of parts may occur. Over time, friction between parts may cause this gap to expand slightly. There is not enough space in the devices storage Delete unnecessary data, such as cache, using the Smart manager or manually delete unused apps or files to free up storage space. The Apps button does not appear on the Home screen Without using the Apps button, you can open the Apps screen by swiping upwards or downwards on the Home screen. To display the Apps button at the bottom of the Home screen, launch the Settings app and tap Display Home screen Apps button Show Apps button APPLY. 171 Appendix The Home button does not appear The navigation bar containing the Home button may disappear while using certain apps or features. To view the navigation bar, drag upwards from the bottom of the screen. The screen brightness adjustment bar does not appear on the notification panel Open the notification panel by dragging the status bar downwards, and then drag the notification panel downwards. Tap Show control on top switch to activate it. next to the brightness adjustment bar and tap the Samsung Cloud does not work Ensure that you are connected to a network properly. During a Samsung Clouds service check, you cannot use Samsung Cloud. Try again later. Removing the battery To remove the battery, contact an authorised service centre. To obtain battery removal instructions, please visit www.samsung.com/global/ecodesign_energy. For your safety, you must not attempt to remove the battery. If the battery is not properly removed, it may lead to damage to the battery and device, cause personal injury, and/or result in the device being unsafe. Samsung does not accept liability for any damage or loss (whether in contract or tort, including negligence) which may arise from failure to precisely follow these warnings and instructions, other than death or personal injury caused by Samsungs negligence. 172 Copyright Copyright 2018 Samsung Electronics This manual is protected under international copyright laws. No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system, without the prior written permission of Samsung Electronics. Trademarks SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics. Bluetooth is a registered trademark of Bluetooth SIG, Inc. worldwide. Wi-Fi, Wi-Fi Protected Setup, Wi-Fi Direct, Wi-Fi CERTIFIED, and the Wi-Fi logo are registered trademarks of the Wi-Fi Alliance. Manufactured under license from Dolby Laboratories. Dolby, Dolby Atmos, and the double-D symbol are trademarks of Dolby Laboratories. All other trademarks and copyrights are the property of their respective owners. Health and safety information Exposure to Radio Frequency (RF) Signals Certification Information (SAR) Your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. government. These FCC exposure limits are derived from the recommendations of two expert organizations, the National Counsel on Radiation Protection and Measurement
(NCRP) and the Institute of Electrical and Electronics Engineers (IEEE). In both cases, the recommendations were developed by scientific and engineering experts drawn from industry, government, and academia after extensive reviews of the scientific literature related to the biological effects of RF energy. The exposure limit set by the FCC for wireless mobile phones employs a unit of measurement known as the Specific Absorption Rate (SAR). The SAR is a measure of the rate of absorption of RF energy by the human body expressed in units of watts per kilogram (W/kg). The FCC requires wireless phones to comply with a safety limit of 1.6 watts per kilogram (1.6 W/ kg). The FCC exposure limit incorporates a substantial margin of safety to give additional protection to the public and to account for any variations in measurements. SAR tests are conducted using standard operating positions accepted by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the phone while operating can be well below the maximum value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a new model phone is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the exposure limit established by the FCC. Tests for each model phone are performed in positions and locations (e.g. at the ear and worn on the body) as required by the FCC. For body worn operation, this model phone has been tested and meets the FCC RF exposure guidelines when used with a Samsung accessory designated for this product or when used with an accessory that contains no metal and that positions the handset a minimum of 1.5 cm from the body. Non-compliance with the above restrictions may result in violation of FCC RF exposure guidelines. SAR information on this and other model phones can be viewed on-line at http://www.fcc.gov/oet/ea/fccid/. Please use the phone FCC ID number for search, A3LSMJ415N. Sometimes it may be necessary to remove the battery pack to find the number. Once you have the FCC ID number for a particular phone, follow the instructions on the website and it should provide values for typical or maximum SAR for a particular phone. Additional product specific SAR information can also be obtained at http://www.fcc.gov/encyclopedia/specific-absorption-rate-sar-cellular-telephones FCC Notice and Cautions FCC Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-Reorient or relocate the receiving antenna.
-Increase the separation between the equipment and receiver.
-Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help. The phone may cause TV or radio interference if used in close proximity to receiving equipment. The FCC can require you to stop using the phone if such interference cannot be eliminated. Vehicles using liquefied petroleum gas (such as propane or butane) must comply with the National Fire Protection Standard (NFPA-58). For a copy of this standard, contact the National Fire Protection Association, One Battery march Park, Quincy, MA 02269, Attn: Publication Sales Division. Cautions Changes or modifications made in the radio phone, not expressly approved by Samsung, will void the users authority to operate the equipment. The use of any unauthorized accessories may be dangerous and void the phone warranty if said accessories cause damage or a defect to the phone. Although your phone is quite sturdy, it is a complex piece of equipment and can be broken. Avoid dropping, hitting, bending or sitting on it.
This product uses the FCC Data API but is not endorsed or certified by the FCC