| submitted | available | document details (if available) | source link |
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| various | User Manual | Users Manual | 3.63 MiB |
SMARTBoard 6000Sand6000SProseries interactive displays USER GUIDE SBID-6265S | SBID-6275S | SBID-6286S | SBID-6265S-PW | SBID-6275S-PW | SBID-6286S-PW | SBID-6265S-P | SBID-
6275S-P | SBID-6286S-P |
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smarttech.com/docfeedback/171415 Learn more This guide and other resources for SMARTBoard 6000S and 6000S Pro series interactive displays are available in the Support section of the SMARTwebsite (smarttech.com/support). Scan this QRcode to view these resources on your mobile device. Licenses The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMARTTechnologiesULC is under license. Trademark notice SMART Board, SMART Notebook, SMART Meeting Pro, Pen ID, HyPr Touch, Object Awareness, Silktouch, ToolSense, smarttech, the SMART logo and all SMART taglines are trademarks or registered trademarks of SMART Technologies ULC in the U.S. and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, Inc. and any use of such marks by SMART Technologies ULC is under license. The Adopted Trademarks HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. in the United States and other countries. All other third-party product and company names may be trademarks of their respective owners. Copyright notice 2019SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does not represent a commitment on the part of SMART. This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents November 22, 2019 smarttech.com/kb/171415 Important information NOTE Refer to the SMARTBoard 6000S and 6000S Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171414) for important information about installing and maintaining the display. WARNING l Do not open or disassemble the display. You risk electrical shock from the high voltage inside the casing. Opening the casing also voids the warranty. l Do not stand (or allow children to stand) on a chair to touch the surface of the display. l To reduce the risk of fire or electric shock, do not expose the display to rain or moisture. l Do not insert objects inside the cabinet ventilation holes, because they could touch dangerous voltage points and cause electric shock, fire or product damage which may not be covered by the warranty. l Do not place heavy objects on the power cable. Damage to the cable could cause shock, fire or product damage which may not be covered by the warranty. l If the glass is broken, do not touch the liquid crystal. To prevent injury, handle glass fragments with care when disposing of them. l Disconnect the displays power cable from the wall outlet and seek assistance from qualified service personnel if any of the following occur:
o The power cable or plug is damaged o Liquid is spilled into the display o Objects fall into the display o The display is dropped o Structural damage, such as cracking, occurs o The display behaves unexpectedly when you follow operating instructions i smarttech.com/kb/171415 IMPORTANT INFORMATION ENERGYSTAR ENERGY STAR is the government-backed symbol for energy efficiency, providing simple, credible, and unbiased information that consumers and businesses rely on to make well-informed decisions. ENERGY STAR-certified products are the simple choice for energy efficiency, making it easy for consumers and businesses to make purchases that save them money and protect the environment. The U.S. EPA ensures that each product that earns the label is independently certified to deliver the quality, performance, and savings that users have come to expect. Pending its certification as an ENERGY STAR certified signage display, your display delivers excellent performance and savings. However, changing some settings may increase energy consumption beyond the limits required for ENERGY STAR certification. For example, increased brightness and contrast will increase power consumption. Please consider the environment when you choose non-ENERGY STAR settings. Federal Communication Commission interference statement FCC Suppliers Declaration of Conformity 47 CFR 2.1077 Compliance Information Unique Identifier: IDS665-1, IDS675-1, IDS686-1 Responsible Party U.S. Contact Information SMART Technologies Inc. 2401 4th Ave, 3rd Floor Seattle, WA 98121 compliance@smarttech.com This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. NOTE This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. ii smarttech.com/kb/171415 IMPORTANT INFORMATION CAUTION Any changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. Restriction Operations in the 5.15-5.25GHz band are restricted to indoor usage only. IEEE 802.11b or 802.11g operation of this product in the USA is firmware limited to channels 1 through 13. Radiation exposure statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. Innovation, Science and Economic Development Canada statement This device complies with ICES-003 of the Innovation, Science and Economic Development Canada Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. CAUTION
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and
(iii) the maximum antenna gain permitted for devices in the band 5725-5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate.
(iv) Users should also be advised that high-power radars are allocated as primary users (i.e., priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Radiation exposure statement This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 20 cm between the antenna of this device and all nearby persons. This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. Innovation, Science et Dveloppement conomique Dclaration du Canada Cet appareil est conforme la norme ISED CNR-247 pour les appareils radio agrs. Son fonctionnement est soumis aux deux conditions suivantes:
le dispositif ne doit pas produire de brouillage prjudiciable, et 1. 2. ce dispositif doit accepter tout brouillage reu, y compris un brouillage susceptible de provoquer un fonctionnement indsirable. iii smarttech.com/kb/171415 IMPORTANT INFORMATION AVERTISSEMENT
(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont rservs uniquement pour une utilisation lintrieur afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux;
(ii) le gain maximal dantenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se conformer la limite de p.i.r.e.;
(iii) le gain maximal dantenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer la limite de p.i.r.e. spcifie pour lexploitation point point et non point point, selon le cas.
(iv) De plus, les utilisateurs devraient aussi tre aviss que les utilisateurs de radars de haute puissance sont dsigns utilisateurs principaux (c.--d., quils ont la priorit) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL. Dclaration dexposition aux radiations Cet quipement est conforme aux limites dexposition aux rayonnements ISED tablies pour un environnement non contrl. Cet quipement doit tre install et utilis avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps. Cet metteur ne doit pas tre co- implants ou exploits conjointement avec une autre antenne ou metteur. Microsoft statement regarding Windows 10 operating system Windows 10 is automatically updated, which is always enabled. ISP fees may apply. Additional requirements may apply over time for updates. iv smarttech.com/kb/171415 Contents Important information ENERGYSTAR Federal Communication Commission interference statement Innovation, Science and Economic Development Canada statement Innovation, Science et Dveloppement conomique Dclaration du Canada Microsoft statement regarding Windows 10 operating system Chapter 1: Welcome About this guide About the display Identifying your specific model Accessories More information Chapter 2: Using basic features Waking up the display and putting it back to sleep Using the Home button Using the convenience panel Using the remote control Using touch Using the pens and erasers Adjusting the volume Freezing or hiding the screen Chapter 3: Using the iQ apps Using the Apps Library Using the SMARTSensors app Using the Files Library Using kapp Whiteboard Using SMARTNotebook Player Using Browser Using Screen Share Using screenshots Installing third-party apps Cleaning up the display Chapter 4: Connecting computers and other devices Installing and using SMART software Connecting room computers and guest laptops v smarttech.com/kb/171415 i ii ii iii iii iv 1 1 2 7 8 9 11 11 12 12 13 15 17 19 20 21 21 22 22 23 23 23 23 24 24 25 27 27 29 CONTENTS Connecting a SMART OPS PC module Connecting USB drives, peripherals, and other devices Chapter 5: Troubleshooting The display isnt turning on The display is turning on when it shouldnt The screen is blank or theres a problem with the image on the screen Theres no sound or theres a problem with the sound Touch isnt working as expected The pens and erasers arent working as expected iQ apps arent working as expected SMART software on connected computers isnt working as expected The SMART OPS PC module isnt working as expected Contacting your reseller for additional support 31 33 35 35 36 36 38 39 39 40 40 41 41 vi smarttech.com/kb/171415 Chapter 1 Welcome About this guide About the display Touch Writing, drawing and erasing Support for additional pens and tools iQ experience Display Audio Network connectivity Room computers and guest laptops Accessory slot Convenience panel Remote control and IR sensor Proximity sensor Ambient light sensor Temperature and humidity sensors Mounting hardware Accessory mounting points Identifying your specific model Accessories Pen accessory kit SMART OPS PC module SBA-100 projection audio system Stands USB extenders More information 1 2 2 3 3 3 4 4 4 4 5 5 5 6 6 6 7 7 7 8 8 8 8 9 9 9 This chapter introduces the SMARTBoard 6000S and 6000S Pro series interactive displays. About this guide This guide explains how to use a SMARTBoard 6000S or 6000S Pro series interactive display. 1 smarttech.com/kb/171415 CHAPTER 1 WELCOME This guide is intended for individuals who use displays in their organizations. Other documentation and resources are available for those who install and maintain displays (see More information on page9). About the display The SMART Board 6000S or 6000S Pro series interactive display with iQ is the hub of your classroom or meeting room. The display includes an extensive set of features and components:
Touch You can do everything on the display that you can do at your computeropen and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so onby touching the displays surface. You can use an array of gestures within applications, including panning, scaling, rotating and zooming in and out. The displays InGlass touch technology provides optimum pen performance, resulting in virtually no lag and zero contact detect height. In addition, its Silktouch ultra-smooth finish allows you to use the display for hours without finger burn. For more information, see Using touch on page15. 2 smarttech.com/kb/171415 CHAPTER 1 WELCOME Writing, drawing and erasing The display comes with a black pen and a red pen, which you can use to write or draw on the screen. In addition to the pens, the display includes two erasers, which you can use when you want to erase digital ink on the screen. With Object Awareness, the display responds automatically to the tool or object youre using, whether its a pen, finger, eraser, or palm. The displays Pen ID and Simultaneous Tool Differentiation technologies allow multiple people to write independently and simultaneously, using different colored ink. For more information, see Using the pens and erasers on page17. Support for additional pens and tools The SMART Board 6000S features ToolSense technology which provides virtually unlimited pen and tool support. This proprietary technology enables you to use additional SMART authorized pens and tools to those supplied with the display. No additional configuration is required, just pick up a pen or tool and begin using it. For more information on available tool kits, see smarttech.com/accessories. iQ experience If enabled, the iQ embedded computer provides one-touch access to collaborative tools, such as a whiteboard, wireless screen sharing, and a web browser. Theres no need for wires, cables, or manual software and firmware updates. NOTE Some network integration is required for features like Browser and Screen Share. Tap the Home button on the display (pictured) or the remote control to open the Home screen. From the Home screen, you can open the iQ apps, switch inputs, and adjust settings. For more information about the Home button and the Home screen, see Using the Home button on page12. 3 smarttech.com/kb/171415 CHAPTER 1 WELCOME For more information about the iQ apps, see Chapter 3: Using the iQ apps on page21. Display The 4K ultra-high-definition LED display provides optimal image clarity and wide viewing angles. The size of the display varies by model:
Models SBID-6265S, SBID-6265S-PW, SBID-6265S-P, SBID-6065S, SBID-6065S-PW, SBID-6065S-P SBID-6275S, SBID-6275S-PW, SBID-6275S-P, SBID-6075S, SBID-6075S-PW, SBID-6075S-P SBID-6286S, SBID-6286S-PW, SBID-6286S-P, SBID-6086S, SBID-6086S-PW, SBID-6086S-P Size (diagonal) 65"
75"
86"
Audio The display includes two 20 W integrated speakers, which are designed to provide sound at the front of a room. For more information about configuring the speakers, see configuring-audio.htm. TIP You might want to connect an external audio system if youre providing sound in a larger space
(see connecting-other-devices.htm). Network connectivity The display requires a network connection for downloading software and firmware updates, and a number of the iQ apps require a network connection as well. You can connect to a network using the Wi-Fi module or the LAN RJ45 jack on the display:
l The Wi-Fi module supports both 2.4 and 5 GHz bands. l The two RJ45 jacks allow you to connect the display and an external device, such as a computer, to a Gigabit Ethernet network. For more information, see connecting-to-a-network.htm. Room computers and guest laptops You can connect room computers and guest laptops to the display and view and interact with their inputs. 4 smarttech.com/kb/171415 CHAPTER 1 WELCOME The display comes with SMART software that you can install on connected computers to take full advantage of the displays features while using the connected computers. For more information, see Connecting room computers and guest laptops on page29. Accessory slot You can install an OPS-compatible device, such as a SMART OPS PC module, in the accessory slot. The PCM8 series of SMARTOPS PC modules provides a complete Windows 10 Pro solution. For more information about the SMART PCM8 series OPS PC, see SMART OPS PC module on page8. NOTE Unlike with older SMART Board interactive displays, you dont need to install an AM30, AM40, or AM50 appliance in the accessory slot to use the iQ experience on the display. The iQ experience is embedded on SMART Board 6000S and 6000S Pro interactive displays (see iQ experience on page3). For this reason, SMART doesnt recommend installing AM30, AM40, or AM50 appliances in these displays accessory slots. Convenience panel The convenience panel contains buttons for turning the display on and off, controlling the volume, freezing and unfreezing the screen, and showing and hiding a screen shade. It also includes connectors for USB peripherals and a computer or other input source. For more information about the convenience panel, see Using the convenience panel on page12. Remote control and IR sensor You can use the remote control to turn the display on and off, adjust display settings, and so on. The IR sensor for the remote control is located in the top-left corner of the displays frame. For more information about the remote control, see Using the remote control on page13. 5 smarttech.com/kb/171415 CHAPTER 1 WELCOME Proximity sensor The proximity sensor is located in the top-left corner of the displays frame. The proximity sensor can detect people up to 16' (5 m) away when the display is in Standby mode. When the proximity sensor detects people in the room, the display either turns on or is ready to turn on, depending on how its configured. If the room is empty for a specified period, the display returns to Standby mode. For more information, see Waking up the display and putting it back to sleep on page11. Ambient light sensor The ambient light sensor is located in the top left corner of the displays frame. The ambient light sensor detects the brightness of the room and adjusts the brightness of the screen accordingly. You can enable, disable, and adjust this feature. Refer to the SMART Board 6000S and 6000S Pro series interactive displays installation and maintenance guide
(smarttech.com/kb/171414) for more information. Temperature and humidity sensors The display features integrated temperature and humidity sensors that enable real-time measurement and recording of the environmental conditions surrounding the display. This data is easily accessible using the pre-installed temperature and humidity app in the displays App library. Teachers can use the environmental data to determine a classrooms comfort level and take informed steps to improve learning conditions. Measuring a classrooms environmental data over time and combining this with other utilization and outcome data can provide a more complete picture of the overall learning environment. Facilities managers can also use the environmental data to assist with resource planning and gain a better understanding of a room users temperature and humidity preferences. 6 smarttech.com/kb/171415 CHAPTER 1 WELCOME NOTE This feature is not available if iQ is disabled. For more information, see Using the SMARTSensors app on page22. Mounting hardware The display comes with a WM-SBID-200 wall mount, which your organization can use to mount the display on a wall. Alternatively, you can mount the display on a wall or mobile stand (see Accessories on the next page). Accessory mounting points The display features M4 mounting points located at the top, bottom, left and right for SMART approved accessories. Identifying your specific model SMART offers different models of the SMARTBoard 6000S and 6000S Pro series interactive display:
Identify your SMARTBoard 6000S or 6000S Pro model Model Frame style Screen size
(approximate) SBID-6265S SBID-6275S SBID-6286S White White White SBID-6265S-PW White SBID-6275S-PW White SBID-6286S-PW White SBID-6265S-P SBID-6275S-P SBID-6286S-P Black Black Black 65"
75"
86"
65"
75"
86"
65"
75"
86"
iQ Yes Yes Yes Yes Yes Yes Yes Yes Yes SMARTNotebook Player Yes Yes Yes No No No No No No Refer to the specifications for detailed technical information for these models, including product dimensions and weights (see More information on page9). 7 smarttech.com/kb/171415 CHAPTER 1 WELCOME Accessories Accessories for the display include:
l Pen accessory kit l SMART OPS PC module l SBA-100 projection audio system l Stands l USB extenders NOTE For more information on these and other accessories, see smarttech.com/accessories. Pen accessory kit The pen accessory kit includes blue, green, purple, and orange pens and a holder that you can mount on the side of the display. SMART OPS PC module SMART Open Pluggable Specification (OPS) PC modules provide a hassle-free Windows 10 Pro solution based on eighth generation Intel Core processors and are designed specifically to work with a SMART display. Available in two standard configurations, all OPS PC modules in the PCM8 series are WHQL certified and fully licensed with Windows 10 Pro out of the box. Install the OPS PC module in adisplays OPS slot to provide a complete 4K UHD Windows 10 solution at your fingertips, without the need for an external PC or additional cables. Install familiar Windows software applications, such as SMARTNotebook collaborative learning software, SMARTTeamWorks software, and SMARTMeetingPro software, and access the internet directly through your displays network connection. Upgrades and service for the OPS PC module can be easily performed without removing the display from its mounting. SBA-100 projection audio system Available for education models, the SBA-100 projection audio system consists of two 14 W speakers and is intended for wall-mounted displays. You can control volume using the displaysconvenience panel or the digital volume controls in a connected computers operating system. 8 smarttech.com/kb/171415 CHAPTER 1 WELCOME Stands If you want to move the display from place to place, you can install it on a SMART mobile stand. Alternatively, if you are installing the display on a wall that cannot support the displays full weight, you can install the display on a SMART floor stand. USB extenders As noted in the displays specifications, the USB connection between the display and computer should be no longer than 16'(5m). If you need to connect a computer that is more than 16' (5 m) from the display, use the USB-XT extender (smarttech.com/kb/119318). NOTE For more information on extending USB connections, see USB cable extenders. More information In addition to this guide, SMART provides other documents for the display in the Support section of the SMART website (smarttech.com/support). Scan the QR code on the cover of this guide to view links to SMARTBoard 6000S and 6000S Pro series interactive display documents and other support resources. 9 smarttech.com/kb/171415 Chapter 2 Using basic features Waking up the display and putting it back to sleep Using the Home button Using the convenience panel Using the remote control Using touch Using the pens and erasers Writing and drawing in digital ink Using the SMART Ink dynamic (floating) toolbar Changing a pens default color, thickness, and other properties Erasing digital ink Adjusting the volume Freezing or hiding the screen Freezing the screen Showing and hiding the screen shade 11 12 12 13 15 17 18 18 19 19 19 20 20 20 Waking up the display and putting it back to sleep The displays occupancy sensor can detect people up to 16' (5 m) away when the display is in Sleep mode. Depending on how the display is configured, it either turns on or enters Ready mode when the sensor detects people. If the display is in Ready mode, you can turn it on in a number of ways:
l Press the Power button on the convenience panel. l Pick up a pen or the eraser. The display returns to a partial sleeping state when one of the following occurs:
l The sensor detects no motion in the room for 60 minutes. l You press the Power button on the convenience panel. The display enters a full sleeping state after the sensor doesnt detect anyone in the room. 11 smarttech.com/kb/171415 CHAPTER 2 USING BASIC FEATURES For information about turning off the display, see the SMARTBoard 6000S and 6000S Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171414). Using the Home button You can use the Home screen to open and use iQ apps, view the input of connected computers, and more. You can also change the background and personalize other features of the Home screen. To learn more about the Home screen, see Understanding the Home screen. The Input screen shows thumbnails of connected computers and allows you to switch between inputs. You can return to the Home screen or the Input screen at any point by following the instructions below. To show the Home screen or the Input screen Tap the Home button on the front control panel. Tap the Home button below the screen. OR Press the Home button on the remote control. Using the convenience panel The convenience panel contains buttons for turning the display on and off, controlling the volume, freezing and unfreezing the screen, and showing and hiding a screen shade. It also includes connectors for USB peripherals and a computer or other input source. 12 smarttech.com/kb/171415 CHAPTER 2 USING BASIC FEATURES No. 1 Name Power Procedure l Press to enter or exit Standby mode (see Waking up the display and putting it back to sleep on page11). l Press and hold for four seconds to turn off the display. l Press and hold for 10 seconds to reset the display. 2 3 4 5 6 7 Volume increase Press to increase the volume (see Adjusting the volume on page19). Volume decrease Freeze Screen shade USB Type A connector (2) Press to decrease the volume (see Adjusting the volume on page19). Press to freeze and unfreeze the screen (see page20). Press to hide screen contents behind a screen shade (see Showing and hiding the screen shade on page20). Connect USB drives and other devices that you want to use with the iQ experience or a connected computer (see Connecting USB drives, peripherals, and other devices on page33). HDMI 3 input connectors Connect a computer or other input source to use with the display (see page29). The Power button indicates the displays status:
Power button Off Amber White Display status Not receiving power Standby mode Normal operating mode Using the remote control The display comes with one of two infrared remote control models. These models are similar, except one has an additional share screen button. The infrared remote control enables you to turn the display on or off, change the input source, change the volume, access the displays iQ apps, and more. You can also use the remote control to open the on-screen menus and change the displays settings. 13 smarttech.com/kb/171415 CHAPTER 2 USING BASIC FEATURES IMPORTANT l Do not subject the remote control to strong shock. l Keep the remote control away from liquids. If it gets wet, wipe it dry immediately. l Do not expose the remote control to heat or steam. l Do not open any part of the remote control other than the battery compartment. The image and table below list the functions available for the remote control. No. 1 Name Power 2 3 Home Up and down buttons Procedure l Press to enter or exit Standby mode (see Waking up the display and putting it back to sleep on page11). l Press and hold for four seconds to turn off the display. l Press and hold for 10 seconds to reset the display. Open the Home screen or the Input screen (see Using the Home button on page12). Select a menu option in the settings. 14 smarttech.com/kb/171415 CHAPTER 2 USING BASIC FEATURES No. Name Procedure 4 5 6 7 8 9 10 11 12 13 14 Set Open a selected menu option in the settings. Left and right buttons Back Input Change the value of the selected setting. Go back one step back in your navigation history. Switch input sources (see Viewing a connected computers input on page30). Settings Open iQ Settings. Screen shade Hide screen contents behind a screen shade (see Showing and hiding the screen shade on page20). Freeze frame Freeze and unfreeze the screen (see page20). Volume increase Increase the volume (see Adjusting the volume on page19). Volume decrease Decrease the volume (see Adjusting the volume on page19). Volume mute Mute the volume (see Adjusting the volume on page19). Share screen Share content from the Chrome browser to the display (see Sharing your devices screen to the display). NOTE This button is not available on all remote control models. Using touch You can do everything on the display that you can do at your computeropen and close applications, meet with others, create new documents or edit existing ones, visit websites, play and manipulate videos, and so onby touching the displays surface. You can use an array of gestures within applications, including panning, scaling, rotating, and zooming in and out. The displays support for up to 20 simultaneous interaction points enables you and other users to interact with objects on the screen at the same time. NOTE SME - Please confirmation the following description of the 6000S touch technology is correct 15 smarttech.com/kb/171415 CHAPTER 2 USING BASIC FEATURES The displays HyPrTouch (HybridPrecisionTouch) proprietary hybrid system greatly improves upon its InGlass core by optimizing both touch and pen performance, resulting in virtually no lag and zero contact detect height. Exclusive to SMART, HyPr Touch allows for SMARTs unique Simultaneous Tool Differentiation enables multiple users to touch the display and use pens and erasers at the same time for a natural, fully collaborative experience. With SMART's exclusive and patented ToolSense technology, users can also use a wide range of accessories to interact with applications. You can also use gestures within applications. NOTE Not all gestures work in all applications. Refer to an applications documentation to learn which gestures it supports. Pan (one finger) Pan (two fingers) / scroll Pinch to zoom in / scale (enlarge) Pinch to zoom out / scale (reduce) 16 smarttech.com/kb/171415 CHAPTER 2 USING BASIC FEATURES Rotate Flick Erase with palm Erase with fist Using the pens and erasers The display comes with a black pen and a red pen and two erasers. You can use the pens to write and draw in digital ink on the display, and you can use the erasersor your palm or fistto erase digital ink. There are magnetic holders for the pens and eraser at the bottom of the display. Return the pens and erasers to their holders when youre done with them. CAUTION When you return a pen to the magnetic holder, make sure its centered in its holder to keep it from falling and being damaged. 17 smarttech.com/kb/171415 CHAPTER 2 USING BASIC FEATURES Writing and drawing in digital ink Multiple users can write or draw on the screen at the same time. Each pen writes and draws in its own color. The Pen ID feature enables you to assign different colors, thicknesses, and other properties to each pen. IMPORTANT Use only pens designed for SMARTBoard 6000S and 6000S Pro series interactive displays (see smarttech.com/kb/171230). To write or draw in digital ink 1. Pick up one of the displays pens. 2. Use the pen to write or draw in digital ink. TIP l When youre writing or drawing with a pen, you can rest your palm on the screen. The display wont interpret your palm as a pen or an eraser. l To learn how to change a pens default behavior, see Changing a pens default color, thickness, and other properties on the facing page. l Before writing or drawing over a video, an animation, or other moving images, freeze the screen (see Freezing the screen on page20). Using the SMART Ink dynamic (floating) toolbar If you pick up a pen while viewing a connected computers input, the dynamic (floating) toolbar for SMART Ink appears on the screen. You can use this toolbar to change the pens color, thickness or other properties temporarily, or use some of SMART Inks tools such as screen capture, spotlight, screen shade, and so on. To learn more about using SMART Ink and its toolbar, visit the SMART Ink support page. Here are a few quick links to get you started:
l Turning SMART Ink on or off l Open the toolbar l Close the toolbar (keep SMART Ink on, but hide the floating toolbar) l Using presentation tools, such as Spotlight, Magnifier, and Screen Shade 18 smarttech.com/kb/171415 CHAPTER 2 USING BASIC FEATURES Changing a pens default color, thickness, and other properties You can change a pens color, thickness, and other properties temporarily using the SMARTInk dynamic (floating) toolbar when youre viewing a connected computers input. However, when you return the pen to its holder, the pen returns to its default color, thickness, and other properties. To change the pens default color, thickness, and other properties, see Changing pen, eraser, and button settings. Erasing digital ink CAUTION When you return an eraser to a magnetic holder, make sure its centered in its holder to keep it from falling and being damaged. You can erase digital ink from the screen using an eraser or your palm or fist:
Move a pens eraser over the digital ink you want to erase. OR Move the eraser over the digital ink you want to erase. Adjusting the volume Use the buttons on the convenience panel or the remote control to mute the displays volume or turn it up or down. NOTE See Theres no sound or theres a problem with the sound on page38 if you encounter issues with the displays sound. To turn the volume up or down Press the Volume Up control. or Volume Down button on the convenience panel or the remote 19 smarttech.com/kb/171415 CHAPTER 2 USING BASIC FEATURES NOTES l Press and hold the Volume Down button to rapidly decrease the volume. l When you press the Volume Up or Volume Down button on the convenience panel or the remote control, you can use the on-screen slider to adjust the volume. To mute the volume Press the Mute button on the remote control. Freezing or hiding the screen You can temporarily freeze or hide the contents on the screen using the displays freeze and screen shade features. Freezing the screen You can temporarily freeze the screen by pressing the Freeze or the remote control. This is particularly useful when you want to pause a video, an animation, or other moving images. button on the convenience panel NOTE Freezing the screen does not pause applications that are running on the connected computer. It simply freezes the display of those applications. TIP You can write or draw over the screen while it is frozen (see Writing and drawing in digital ink on page18). If the iQ experience is enabled, you can then save the screenshot of your writing or drawing to the Files Library (see Using the iQ experience Files Library). To unfreeze the screen, press the Freeze button again. Showing and hiding the screen shade You can temporarily hide the contents of the screen behind a virtual screen shade by pressing the Screen Shade button on the convenience panel or the remote control. To remove the screen shade and reveal the screen contents, press the Screen Shade again. button 20 smarttech.com/kb/171415 Chapter 3 Using the iQ apps Using the Apps Library Using the SMARTSensors app Using the Files Library Using kapp Whiteboard Using SMARTNotebook Player Using Browser Using Screen Share Using screenshots Installing third-party apps Cleaning up the display The display comes with the following iQ apps:
l SMARTNotebook Player l Browser Input l l Screen Share l kapp Whiteboard 21 22 22 23 23 23 23 24 24 25 You can use these apps along with the Files Library, and Apps Library to deliver lessons in a classroom or coordinate meetings and other collaborative activities. NOTE Some apps, such as Screen Share, require a configured network connection. If youre experiencing issues with these apps, contact your IT administrator to make sure the network and display have been properly configured. Using the Apps Library The Apps Library contains the Browser, SMARTNotebook Player, and kapp Whiteboard apps. You can also add apps from the web and SMARTs app store or install third-party apps. 21 smarttech.com/kb/171415 CHAPTER 3 USING THE IQ APPS NOTE SMARTNotebook Player is available on education models only. To open the Apps Library From the Home screen, tap Apps Library
. To learn how to use the other features of Apps Library, see Understanding the Apps Library. Using the SMARTSensors app The SMART Sensors app shows the ambient temperature and humidity in the classroom or meeting room. To show the temperature and humidity 1. From the Home screen, tap Apps Library
. 2. Tap SMARTSensors. Using the Files Library The Files Library contains kapp Whiteboard sessions, whiteboards, SMART Notebook files that have been shared with the display, PDFs, and screenshots. If a USB drive is connected to the display, the files on the USB drive are also available in the Files Library. Although these files can be viewed on the display, they are not saved on the display. NOTE SMARTNotebook Player is available on education models only. To open Files Library From the Home screen, tap Files Library
. To learn how to use the other features of Files Library, see Understanding the Files Library. 22 smarttech.com/kb/171415 CHAPTER 3 USING THE IQ APPS Using kapp Whiteboard Using kapp Whiteboard, you can write and erase notes on the display just as you do on a traditional dry erase board. You can also save your notes for later reference and share them using the SMARTkapp app. kapp Whiteboard is the default whiteboard for enterprise models. To learn how to use the displays pens and eraser to write, draw, and erase in kapp Whiteboard, see Using the pens and erasers on page17. To learn how to use the other features of kapp Whiteboard, see Using the kapp Whiteboard. Using SMARTNotebook Player Use SMARTNotebook Player to open, view, and interact with SMARTNotebook software files. Notebook Player makes it easy to present SMARTNotebook files and play SMART lab activities on the display. SMARTNotebook Player is also the default whiteboard for education models. You can also install the Notebook Player app on your iOS and Android devices to view and control SMART Notebook files from the device. To learn more about SMARTNotebook Player, see Working with SMART Notebook files and whiteboards on your display. Using Browser You can use Browser to view web sites on the display. To learn more about Browser, see Browsing the internet on your display. Using Screen Share You can share the screens from computers and mobile devices on the display wirelessly using Screen Share. Screen Share supports:
l Chromebook laptops, using the Chromebrowser l Windows computers, using Miracast1, Chromebrowser, or AirParrot 1Windows 10 operating system only 23 smarttech.com/kb/171415 CHAPTER 3 USING THE IQ APPS l Mac computers and iOS devices, using AirPlay l Android devices, using Cast Screen To learn how to use the other features of Screen Share, see Sharing your devices screen to the display. Using screenshots When using the Browser or Screen Share apps, you can write or draw on a screenshot and save it to the Files Library. To learn more about screenshots, see Writing and drawing over apps. Installing third-party apps You can install third-party apps from the Google Play Store using SMARTRemote Management. To learn more about installing third-party apps, see Deploying third-party apps on your display. 24 smarttech.com/kb/171415 CHAPTER 3 USING THE IQ APPS Cleaning up the display After youve finished using the display, tap Clean Up display for the next user. on the Home screen to clean up the To learn more, see Preparing the display for the next user. 25 smarttech.com/kb/171415 Chapter 4 Connecting computers and other devices Installing and using SMART software Downloading and installing SMART software Using SMART software Connecting room computers and guest laptops Viewing a connected computers input Setting a connected computers resolution and refresh rate Connecting USB drives, peripherals, and other devices Troubleshooting connected computers Connecting a SMART OPS PC module Viewing the OPS PC module input Connecting external displays Connecting USB drives, peripherals, and other devices 27 28 29 29 30 31 31 31 31 32 32 33 WARNING Ensure that any cables that cross the floor to the display are properly bundled and marked to avoid a trip hazard. Installing and using SMART software The display comes with the following software, which you can install on connected computers:
Software Description Licensing details SMART Learning Suite A suite of desktop and online software 1-year subscription1 that combines lesson delivery, activities, assessments, and collaborative workspaces and includes SMARTNotebook software and SMARTLearningSuite Online. 1Education models only. SMARTNotebook basic version also available. 27 smarttech.com/kb/171415 CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES Software Description SMART TeamWorks roomedition Software that simplifies meetings and facilitates deeper, more natural interaction with on-site and remote participants. Licensing details 1-year subscription2 SMART Meeting Pro Software that enables you to capture ideas in a virtually unlimited interactive workspace. 1 room license2 SMART Product Drivers Software that enables the computer to detect input from the display. SMARTInk Software that enables you to write and draw in digital ink over applications, files, folders, websites, and any other open window. SMART Remote Management Cloud-based mobile device management software for remotely maintaining, supporting, controlling, and securing the display and your other devices Included with SMARTLearningSuite, SMARTTeamWorks, and SMARTMeetingPro software Included with SMARTLearningSuite, SMARTTeamWorks, and SMARTMeetingPro software Subscription for the duration of the Assure warranty term TIP You can purchase additional licenses or subscriptions to SMART software to install on other computers. Contact your authorized SMART reseller (smarttech.com/where) for information about purchasing SMART software. Downloading and installing SMART software You can download SMART software from smarttech.com/downloads and install it following the instructions in Installing and maintaining SMARTNotebook, Downloading and installing SMARTTeamWorks, or Installing and maintaining SMARTMeetingPro. 2Pro models only. 28 smarttech.com/kb/171415 CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES Using SMART software For information about using SMARTsoftware, see the following pages in the Support section of the SMART website:
l SMARTNotebook l SMART Learning Suite Online l SMARTLearning Suite l SMART TeamWorks l SMARTMeeting Pro l SMART Product Drivers l SMART Ink l SMART Remote Management Connecting room computers and guest laptops You can connect room computers and guest laptops to the display and view and interact with their inputs. Connector panel Convenience panel 29 smarttech.com/kb/171415 CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES NOTES l Install SMART software on any computers you connect to the display (see Installing and using SMART software on page27). l Your organizations installers might have connected cables to the display and run the cables behind a wall or under the floor to a desk or table where you can place your computer. Viewing a connected computers input Use the Input app to view a connected computers input on the display. To view a connected computers input 1. Connect the computer to the display. 2. Do one of the following:
If iQ is enabled Tap the Home button screen, and then tap Input OR below the
. Press the Input button control. on the remote If iQ is disabled Tap the Home button screen. OR Press the Home button button on the remote control. below the or the Input The display shows thumbnails of the devices that are connected to the displays inputs:
o A gray thumbnail indicates no device is connected to an input. o A blue thumbnail indicates a device is connected to an input but is in Sleep mode. o A thumbnail showing a preview screen indicates an active device is connected to an input. TIP If iQ is disabled and you want a computers input to appear whenever you wake up the display, tap the star in the upper-left corner of the computers thumbnail. 3. Tap the computers thumbnail. 30 smarttech.com/kb/171415 CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES Setting a connected computers resolution and refresh rate The following table presents the recommend resolutions and refresh rates for the displays input sources:
Input source HDMI 1 HDMI 2 HDMI 3 VGA Resolution 38402160 38402160 38402160 19201080 Refresh rate 60Hz 60Hz 60Hz 60Hz If possible, set any connected computers to these resolutions and refresh rates. See the connected computers operating system documentation for instructions. Connecting USB drives, peripherals, and other devices You can use USB drives, peripherals, and other devices with a computer connected to the display using the USB receptacles on the display. For more information, see Connecting USB drives, peripherals, and other devices on page33. Troubleshooting connected computers For troubleshooting information for connected computers, see Chapter 5: Troubleshooting on page35. Connecting a SMART OPS PC module If your organization has purchased a SMART OPS PC module, you or your organizations installers can install the OPS PC module in the accessory slot of the SMARTBoard 6000S or 6000S Pro series interactive display following the OPS PC modules installation instructions (smarttech.com/kb/171544). You can then view the OPS PC modules input on the display. For more information about the PCM8 series of SMART OPS PC modules, see SMART OPS PC module on page8. CAUTION Do not install the OPSPC module or remove it from the accessory slot while the display is turned on. 31 smarttech.com/kb/171415 CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES TIP You can install the SMART software that is included with the display on the OPS PC. For more information on installing software, see Installing and using SMART software on page27. Viewing the OPS PC module input To view the OPS PC module input 1. Do one of the following:
If iQ is enabled Tap the Home button screen, and then tap Input OR below the
. Press the Input button control. on the remote If iQ is disabled Tap the Home button screen. OR Press the Home button button on the remote control. below the or the Input A screen appears, showing thumbnails of the inputs connected to the display, including the OPS PC module. TIP If iQ is disabled and you want the OPS PC modules input to appear whenever you wake up the display, tap the star in the upper-left corner of the OPS PC modules thumbnail. 2. Tap the OPS PC module input. Connecting external displays You can connect an external display to duplicate or extend the OPS PC modules desktop. For more information, see the SMARTBoard 6000S and 6000S Pro series interactive displays installation and maintenance guide (smarttech.com/kb/171414). Connecting USB drives, peripherals, and other devices The display includes two USB 3.0 Type-A receptacles on the convenience panel and one USB 3.0 Type-A receptacle on the connector panel. You can connect USB drives, peripherals (such as keyboards), and other devices to these connectors and use the devices with the iQ experience, connected computers, and devices installed in the accessory slot (such as the SMART OPS PC). 32 smarttech.com/kb/171415 CHAPTER 4 CONNECTING COMPUTERS AND OTHER DEVICES NOTE If a SMARTOPS PCmodule is installed in the accessory slot, you can connect USB drives, peripherals, and other devices to the USB 2.0 Type-A, USB 3.0 Type-B, and USB Type-C receptacles on the OPS PC module to access those devices from the OPS PC module input. 33 smarttech.com/kb/171415 Chapter 5 Troubleshooting The display isnt turning on The display is turning on when it shouldnt The screen is blank or theres a problem with the image on the screen Theres no sound or theres a problem with the sound Touch isnt working as expected The pens and erasers arent working as expected iQ apps arent working as expected SMART software on connected computers isnt working as expected The SMART OPS PC module isnt working as expected Contacting your reseller for additional support 35 36 36 38 39 39 40 40 41 41 This page explains how to resolve a variety of common issues with the display and SMART OPS PC module (if installed). If your specific symptoms arent covered below or the solutions to the symptoms dont work, refer to the SMART knowledge base for additional troubleshooting information. community.smarttech.com/s/topic/0TOU0000000XlU9OAK/6000-series#articles The display isnt turning on Symptom Troubleshooting steps The power light isnt lit. l Make sure the power cable is securely fastened to the power outlet and the display. NOTE If the power cable is connected to a power bar, make sure the power bar is securely fastened to the power outlet and turned on. l Make sure the switch beside the AC power inlet is in the ON (I) position. l Make sure the power outlet is working by testing it with a different device. l Make sure the power cable is working by testing it with a different device. 35 smarttech.com/kb/171415 CHAPTER 5 TROUBLESHOOTING Symptom Troubleshooting steps The power light is lit, but the screen is blank. l Make sure nothing is blocking the proximity sensors so that they can detect people in the room and either turn on the display or place the display in Ready mode. l Press the Power button on the convenience panel or the remote control. l Determine if the problem is with the video. See The screen is blank or theres a problem with the image on the screen below. l Restart the display. The display is turning on when it shouldnt Symptom Troubleshooting steps The display turns on (or enters Ready mode) when it shouldnt. l Check for and, if possible, move the display away from the following:
o Direct sunlight o Bright lights o Forced air ducts o Plasma displays o o Polished floors, glass walls, or other reflective surfaces Infrared audio systems and other infrared sources l Be aware that the proximity sensors range is 16'(5m). The screen is blank or theres a problem with the image on the screen Symptom Troubleshooting steps The screen is blank. A computer is connected to the display, but only a connection message appears on the screen. l Make sure any connected computers are on and not in Standby mode. l Make sure the screen is working by tapping the Home button below the screen or pressing the Home button Home screen. on the remote control to open the l Restart the display and any connected computers. l Replace the video cables connecting any computers to the display to determine if the issue is with the cables. l Make sure the computer is connected to the currently selected input. l If the currently selected input is a computer, make sure the computer is awake. 36 smarttech.com/kb/171415 CHAPTER 5 TROUBLESHOOTING Symptom Troubleshooting steps The image on the screen is distorted. OR There are lines, snow or other visual noise on the screen. OR The image if flickering or flashing. OR The image is dim. There are bright spots on the screen. l Tap the Home button below the screen or press the Home button on the remote control to open the Home screen. If it appears correctly, the issue is with the video input. l Switch to a different input and then back to the first input. l Make sure any connected computers are on and not in Standby mode. l Set any connected computers resolution and refresh rate to values that the display supports. See Setting a connected computers resolution and refresh rate on page31. l Restart the display and any connected computers. l Replace the video cables connecting any computers to the display to determine if the issue is with the cables. l Tap the Home button below the screen or press the Home button on the remote control to open the Home screen. If it appears correctly, the issue is with the video input. l Take a photograph of the screen and send it to SMART support. If SMART support determines that the issue is with the screen and the display is under warranty, you may be eligible for a replacement. Colors dont appear correctly. l Be aware that if two or more displays are mounted side-by-side, there could be The image is cut off or shifted to the left or right. minor differences in colors across the displays. This issue is not unique to SMART products. If the screen is completely lacking one color on the screen or the color problems occur on the Home screen, see Contacting your reseller for additional support on page41. If youre using a VGA video input, use a different cable or connect a different source to see if the issue is with the cable or input source. l l l Adjust any connected computers video settings, particularly zoom, crop, and underscan. See the computers operating system documentation. If any connected computers desktops are entirely black, change them to dark gray or a different color. If any connected computers desktops are extended across multiple screens, duplicate the desktops across the screens or set the display as the only screen. l l The image doesnt fill the entire screen. l Adjust any connected computers video settings, particularly overscan. See the computers operating system documentation. l Make sure the connected computers video connector is configured to output a supported video signal. See No video display output from a laptop. A persistent image appears on the display. See Image persistence or burn in on LCD displays. 37 smarttech.com/kb/171415 CHAPTER 5 TROUBLESHOOTING Theres no sound or theres a problem with the sound Symptom Troubleshooting steps Theres no sound. OR There is sound, but the volume is low. OR The sound is distorted or muffled. There is a whine or buzzing sound coming from the back of the display. l If youre using an external audio system, make sure it is turned on. l Make sure the cables connecting the display to the computer are securely fastened. NOTES o The displays stereo 3.5 mm in connector works with the VGA input only. o Connecting an audio cable to the displays stereo 3.5 mm out connector disables the internal speakers. o If youre using the displays S/PDIF out connector to connect a sound bar or receiver for external speakers, see the SMARTBoard 6000S series interactive displays installation and maintenance guide
(smarttech.com/kb/171414). l l If youre using the displays stereo 3.5 mm out connector, adjust the volume on the display and the connected computer and make sure neither are muted. If youre using the displays S/PDIF out connector, adjust the volume on the external audio system and make sure the audio system isnt muted. l Adjust the displays audio settings. l If youre using the integrated speakers, set the volume for the computer and any running applications to 80%, and then adjust the displays volume. OR If youre using an external audio system, set the volume for the computer, any running applications and the display to 80%, and then adjust the external audio systems volume. l Be aware that these sounds are normal. All displays emit some electrical noise. Such sounds may be more noticeable with some displays than with others. However, if you hear noise from the front of the display, further investigation is required. l Connect all devices to the same power outlet or power bar. 38 smarttech.com/kb/171415 CHAPTER 5 TROUBLESHOOTING Touch isnt working as expected Symptom Troubleshooting steps The display doesnt respond to touch. l Make sure SMART Product Drivers 12.14 or later are installed and running on any connected computers. l Make sure the USB cable between the display and the computer doesnt exceed the supported maximum cable length. See Connecting room computers and guest laptops on page29. ll Make sure any connected computers have detected the displays USB connection and SMARTProduct Drivers 12.14 or later is installed. l On Windows computers, open Device Manager and make sure there is no red X or yellow explanation mark (!) over the displays icon. l On Mac computers, open System Information and make sure there are no error messages in the displays row. l For Mac computers with macOS Mojave, see How to resolve issues with installing and using SMARTLearning Suite software on macOS Mojave. l Restart the display. l Confirm with the installers that the computer is connected to the display with only a single cable. l Make sure SMART Product Drivers and SMARTInk are installed and running on any connected computers. l Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared audio devices, or move the display to another location in the room. l Remove any USB extenders to help isolate the USB cable. l Update the firmware. The display responds to touch intermittently. OR When you touch the screen, the pointer doesnt appear in the correct place. The pens and erasers arent working as expected Symptom Troubleshooting steps The display doesnt respond to touch or writing with a pen. ll Make sure any connected computers have detected the displays USB connection and SMARTProduct Drivers 12.14 or later is installed. l On Windows computers, open Device Manager and make sure there is no red X or yellow explanation mark (!) over the displays icon. l On Mac computers, open System Information and make sure there are no error messages in the displays row. l Reinstall or update SMART Product Drivers and SMARTInk on any connected computers. l Make sure SMARTProduct Drivers is 12.14 or later. The display responds to touch but not to writing with a pen. l Reinstall or update SMART Product Drivers and SMARTInk on any connected computers. l Make sure SMARTProduct Drivers is 12.14 or later. 39 smarttech.com/kb/171415 CHAPTER 5 TROUBLESHOOTING Symptom Troubleshooting steps When you write on the screen, the ink appears in the wrong place. OR Writing is intermittent. OR Ink disappears as you write. OR Ink colors change unexpectedly. You change the width or color of a pens digital ink, but the width and color revert to the pens defaults when you next pick up the pen from its holder on the display. l Restart the display. l Confirm with the installers that the computer is connected to the display with only a single cable. l Make sure SMART Product Drivers and SMARTInk are installed and running on any connected computers. l Use a known working pen from another display to check if the issue is being caused by the pen. l Remove infrared sources, such as incandescent or arc lights, desk lamps, and infrared audio devices, or move the display to another location in the room. l Update the firmware. l Be aware that a pens color and thickness revert to the pens default values when you place the pen back in its holder. l You can change the pens default color and thickness through SMART Product Drivers (see Changing pen, eraser, and button settings). You cant write or draw in Microsoft Office. l Make sure Microsoft Office 2013 or later is installed. l Reinstall or update SMART Product Drivers and SMARTInk. iQ apps arent working as expected Symptom Troubleshooting steps iQ apps arent working as expected. See Troubleshooting the iQ experience. SMART software on connected computers isnt working as expected Symptom Troubleshooting steps See Troubleshooting SMARTNotebook. See Troubleshooting common issues in SMART Learning Suite Online. See Troubleshooting SMART TeamWorks. See Basic troubleshooting for SMART Meeting Pro. See Troubleshooting SMART Ink. SMARTNotebook software isnt working as expected. SMART Learning Suite Online isnt working as expected. SMARTTeamWorks software isnt working as expected. SMART Meeting Pro software isnt working as expected. SMARTInk isnt working as expected. 40 smarttech.com/kb/171415 CHAPTER 5 TROUBLESHOOTING Symptom Troubleshooting steps SMART Product Drivers isnt working as expected. See Troubleshooting SMARTProduct Drivers. The SMART OPS PC module isnt working as expected Symptom Troubleshooting steps The on-screen keyboard isnt visible. l Enable the on-screen keyboard:
a. Select Start > Settings. The Settings window appears. b. Tap Ease of Access, and then tap Keyboard. c. Enable Use the On-Screen Keyboard. For more information, see Use the On-Screen Keyboard (OSK) to type. l Enable tablet mode:
Tap the notification icon then select Tablet mode. in the bottom-right corner of the screen and For more information, see Turn tablet mode on or off. l Restart the OPS PC module:
a. Press and hold the power button on the OPS PC module. b. Wait two minutes. c. Press the power button to turn on the OPS PC module. l If restarting the OPSPC module doesnt resolve the issue, contact SMART support. Windows 10 or the OPS PC module are unresponsive. There is an issue with Bluetooth. See Fix Bluetooth problems in Windows 10: FAQ. There is an issue with the network connection. See Fix network connection issues in Windows. Contacting your reseller for additional support If an issue youre experiencing with the display persists or isnt covered in this chapter or the knowledge base, contact your authorized SMART reseller (smarttech.com/where) for support. 41 smarttech.com/kb/171415 CHAPTER 5 TROUBLESHOOTING Your reseller might ask you for the serial number for the display. The serial number is on a label located on the left side of the display (pictured). TIPS l Scan the QR code on the label to view the SMARTBoard 6000S or 6000S Pro series interactive display support pages on the SMART website. l You can also find the serial number in the iQ settings. Refer to the SMARTBoard 6000S and 6000S Pro series interactive displays installation and maintenance guide
(smarttech.com/kb/171414) for more information. 42 smarttech.com/kb/171415 SMARTTECHNOLOGIES smarttech.com/support smarttech.com/contactsupport smarttech.com/kb/171415
This product uses the FCC Data API but is not endorsed or certified by the FCC