V400M3G Point of Sale Terminal User manual

 

V400m Plus 3G & V400m Bases Installation Guide T I A L E N N O E R I F F I D E N V O C Verifone Part Number DOC475-003-EN-A, Revision A.1 V400m Plus 3G & V400m Bases Installation Guide 2016 Verifone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Verifone, Inc. The information contained in this document is subject to change without notice. Although Verifone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks associated with Verifones products and services are trademarks of Verifone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Product Warranty For product warranty information, visit http://www.verifone.com/terms. Comments? Please e-mail all comments on this document to your local Verifone Support Team. Verifone Inc. 1-800-Verifone www.verifone.com Verifone Part Number DOC475-003-EN-A, Revision A.1 CONTENTS PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 5 Guide Conventions. 6 Acronym Definitions . 6 CHAPTER 1 Overview V400m Plus 3G . 9 Front Functions. 9 Back Functions . 10 V400m Bases . 10 V400m Charging Base . 11 V400m Full-Function Base . 11 Features and Benefits . 11 Exceptional Ease of Use and Ergonomics . 12 Critical Security Protection . 12 E O N N T I A L E R I F F I D E N V O CHAPTER 2 C R E V I S I O N A .1 Setup Selecting Location . 13 Environmental Factors . 13 Electrical Considerations . 14 Contactless Considerations . 14 PIN Protection Measures . 14 Ensuring User Privacy . 15 Unpacking Shipping Carton . 15 MSAM, Micro SD and SIM Cards. 16 Accessing Card Compartments . 16 Changing or Installing MSAMs . 16 Changing or Installing a Micro SD Card . 17 Changing or Installing a SIM Card . 18 Loading Printer Paper. 19 Power Supply . 19 USB Power Supply . 20 Cable Connections . 21 Direct USB Connection. 21 Powered USB Connection . 21 Cable Connections Using the Full-Function Base . 22 Smart Card Reader . 23 Magnetic Stripe Card Reader. 24 Contactless Transactions . 24 Optional Accessories . 25 Full-Function Base . 25 Charging Base . 25 Periodic Inspection . 26 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 3 CHAPTER 3 Specifications V400m Plus 3G Terminal . 27 Unit Power Requirements . 27 Temperature . 27 Humidity . 27 External Dimensions . 27 Weight. 27 Processor . 27 Memory. 27 SD Memory . 27 Display . 28 SAM Card Reader. 28 CTLS Reader . 28 Magnetic Card Reader . 28 Primary Smart Card . 28 Speaker. 28 Communication . 28 Battery Pack . 28 Power Pack. 29 Integrated Printer . 29 Security. 29 V400m Bases . 29 Unit Power Requirements . 29 External Dimensions . 29 Weight. 29 Security. 30 T I A L E R I F F I D V N N E E O N O C CHAPTER 4 Troubleshooting Guidelines CHAPTER 5 Display Panel Does Not Work . 31 Keypad Does Not Respond . 31 Transactions Fail To Process . 31 N A .1 V I S I O R E Service and Support Maintenance and Cleaning. 33 Service Returns . 33 Accessories and Documentation . 35 Cables. 35 Base . 35 Power Supply . 36 Cleaning Kit. 36 Documentation . 36 Caution and Warning Messages . 37 4 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE V O C Related Documentation This guide is the primary source of information for setting up and installing the V400m Plus 3G and V400m Bases. The installation should be performed by professional staffs from Verifone. PREFACE Audience This guide provides simple descriptions of the product features and information for installing and configuring the V400m Plus 3G terminal and the V400m Charg-

ing and Full-Function Bases. Organization This guide is organized as follows:

T I A L E N N O E E R I F F I D Chapter 1, Overview. Provides an overview of a V400m Plus 3G & V400m Bases. Chapter 2, Setup. Explains how to set up and install the V400m Plus 3G & V400m Bases and establish connections with other devices. Chapter 3, Specifications. Discusses the power requirements and dimensions of the V400m Plus 3G & V400m Bases. Chapter 4, Troubleshooting Guidelines. Provides troubleshooting tips. Chapter 5, Service and Support. Provides information on contacting your Verifone service provider, ordering accessories or documentation from Verifone, and maintaining the V400m Plus 3G & V400m Bases. Appendix A, Caution and Warning Messages. Shows the UL/cUL certification-

compliant translations of all Warning and Caution messages in this installation guide. N To learn more about the V400m Plus 3G and V400m Bases, please refer to the following documents and their associated Verifone Part Numbers (VPN):

V400m Plus 3G Certifications and Regulations V400m Plus 3G Quick Installation Guide V400m Plus 3G Reference Guide V400m B-Charging Quick Installation Guide V400m B-FF Quick Installation Guide V400m B-Charging Certifications & Regulations Sheet V400m B-FF Certifications & Regulations Sheet VPN DOC475-001-EN VPN DOC475-002-EN VPN DOC475-004-EN VPN DOC475-006-EN VPN DOC475-007-EN VPN DOC475-011-EN VPN DOC475-021-EN V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 5 PREFACE Guide Conventions Guide Conventions E N V O C Please refer to the following document conventions for quickly identifying special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Document Conventions Example See Guide Conventions. Meaning Text in blue indicates terms that are cross-references. Italic typeface indicates book titles or emphasis. The pencil icon is used to highlight important information. T I A L E The caution symbol indicates hardware or software failure, or loss of data. The lightning symbol is used as a warning when bodily injury might occur. O E N N Blue Italics NOTE CAUTION R I F F I D WARNING You must not use this unit underwater. RS-232-type devices do not work on the V400m Plus 3G & V400m Bases communication port. The unit is not waterproof or dustproof, and is intended for indoor use only. Due to risk of shock do not use the unit near water. Table 2 Acronym 3DES AC ANSI cUL DC DUKPT ECR EMV ISO MRA MSAM LAN LCD LED PED Acronym Definitions Definitions Triple Data Encryption Algorithm Alternating Current American National Standards Institute Underwriters' Laboratories of Canada Direct Current Derived Unique Key Per Transaction Method as defined in the VISAs POS Equipment Requirement: PIN processing and Data Authentication, International Version 1.0, August 1988 Electronic Cash Register Europay, MasterCard, and Visa International Organization for Standardization Merchandise Return Authorization Multiple Secure Access Module Local Area Network Liquid Crystal Display Light-Emitting Diode PIN Entry Device Acronym Definitions Please refer to Table 2 for the acronyms used in this manual. 6 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE Acronym Definitions (continued) PREFACE Guide Conventions Table 2 Acronym PIN POS RS-232 SAM SD UL USB VPN Definitions Personal Identification Number Point-of-Sale Recommend Standard number 232 Secure Access Module Secure Digital Underwriters Laboratories Universal Serial Bus Verifone Part Number T I A L E N N O E R I F F I D E N V O C V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 7 PREFACE Guide Conventions R I F F I D E N V O C T I A L E N N O E 8 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE Overview CHAPTER 1 This chapter describes the features of the V400m Plus 3G and the V400m Bases. V400m Plus 3G The V400m Plus 3G is Verifones next generation integrated retail PINpad device. Its touchscreen functionality and sophisticated design is perfect for high-end retail establishments. The V400m Plus 3G is a consumer-facing handheld device. It can also be fix-

mounted in some integrated retail scenarios. The products design is equally appealing as a handheld PINpad and robust enough to look and function appropriately in a fixed mount setting. T I A L E THERMAL PRINTER N N O E V O C R I F F I D TOUCHSCREEN DISPLAY AND CTLS AREA E N SECURE KEYPAD SMART CARD READER MAGNETIC STRIP READER CANCEL KEY BACKSPACE KEY ENTER KEY Figure 1 V400m Plus 3G Front Front Functions The V400m Plus 3G includes the following features:

Capacitive touch LCD display and CTLS tap area Smart card reader Magnetic card reader Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel, Backspace/

Integrated thermal printer Clear, and Enter keys. Dual-function Backspace/Clear key. Customer-entry for Cancel and Enter keys. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 9 OVERVIEW V400m Bases Back Functions After removing the rear cover and battery, the underside of the V400m Plus 3G shows the following:

CHARGING STAND PORT 1 2 T I A L E N N SIM SLOTS POWER PORT USB PORT SPEAKER MICRO SD SLOT MSAM SLOTS O E R I F F I D E N V O C V400m Plus 3G Underside Figure 2 A Micro SD slot Dual MSAM slots to support stored-value card programs or other merchant card requirements Dual SIM Card compartments V400m Bases The V400m Base provides a stable mounted platform for the V400m Plus 3G terminal. The Base comes in two versions:

V400m B Charging V400m B Full-Function (FF) The Charging Base supports charging only with no communication functionality. The FF Base supports several connectivity options and provides serial connection for peripherals (like ECR, check reader, barcode reader, etc.). The USB host port is for maintenance purposes and supports a USB flash drive. 10 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE OVERVIEW Features and Benefits V400m Charging Base The Charging Base accomodates and supplies power to the V400m Plus 3G portable terminal. TERMINAL CHARGING POINTS Figure 3 V400m Charging Base, Front and Rear V400m Full-

Function Base The FF Base supports any failover communication via dial up and Ethernet connections. The failover will be supported in all network interfaces available in a terminal. T I A L E EXTERNAL POWER PORT N N O E R I F F I D TERMINAL CHARGING POINTS E N V O C ON/OFF POWER BUTTON TELEPHONE PORT USB HOST PORT USB DEVICE PORT RS232 PORT ETHERNET PORT EXTERNAL POWER PORT V400m FF Base, Front and Rear Figure 4 The FF Base supports a minimum of seven simultaneous terminal connections via Bluetooth (BT) as well as the following:

USB host USB device 10/100M Ethernet 56K modem Features and Benefits The V400m Plus 3G terminal and V400m Bases provide the following functionality:

V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 11 OVERVIEW Features and Benefits Exceptional Ease of Use and Ergonomics Touch screen enables easy menu control and signature capture. Integrated thermal printer for fast transaction processing. Large, hard-rubber keys provide improved tactile feedback. 3.5 capacitive touch screen display. 3G-, WiFi-, and Bluetooth-capabale. Intuitive keypad interface simplify training and reduce support requests. Battery-powered for mobility and portable operation. Connects with most POS payment terminals, PCs, and ECRs. Supports payment transactions in a variety of payment environments. Rugged and reliable design absorbs hard knocks found at point-of-sale T I A L E N N Sleek and stylish shape occupies minimal counter space. Bold, ergonomic design fits comfortably in the palm of a hand. Optional Charging or Full-Function Bases expand functionality while providing a stable, battery-charging platform. O E counters. R I F F I D transactions. MAC. E N V O C Critical Security Protection Offers a choice of Master/Session or DUKPT key-management methods to protect PIN-based transactions. Offers secure, reliable PIN input for expanding range of PIN-based PCI 4.x-compliant for secure solutions, meeting the PED standard. Meets ISO and ANSI standards for PIN encryption, key management, and Key injection simplified and secured with Verifones SecureKit key loading software. 12 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE Setup CHAPTER 2 O Loading Printer Paper T I A L E This chapter describes the setup procedure for the V400m Plus 3G & V400m Bases, in the following sections:

Selecting Location PIN Protection Measures Unpacking Shipping Carton MSAM, Micro SD and SIM Cards Power Supply Cable Connections Smart Card Reader Magnetic Stripe Card Reader Contactless Transactions Optional Accessories Periodic Inspection R I F F I D N N E E N V O Use the following guidelines to select the best location for the V400m Plus 3G &

V400m Bases device. To Select a Location Choose a location convenient for both merchant and client:

A flat support surface such as a countertop or a table, Near a power outlet and the terminal or computer that connects to the V400m Far from heavy metal objects, Plus 3G & V400m Bases. C Selecting Location WARNING For safety, do not string cables or cords across a walkway. Environmental Factors Do not use the unit where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the unit away from direct sunlight and anything that radiates heat, such as a stove or a motor. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 13 SETUP PIN Protection Measures Do not use the V400m Plus 3G & V400m Bases outdoors. CAUTION The V400m Plus 3G & V400m Bases is not waterproof or dustproof and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Electrical Considerations Avoid using this product during electrical storms. Do not use the V400m Plus 3G & V400m Bases unit near water or in moist conditions. WARNING Disconnect the device from its POS terminal before cleaning. Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high frequency or magnetic security devices, or electric motors). T I A L E O Contactless Considerations Avoid having metallic objects in proximity of the contactless antenna. If you need to mount the terminal to vertical or inclined surfaces, use a flat, non-metallic mounting plate. N N E R I F F I D E N V O CAUTION C PIN Protection Measures Using an enclosed metal frame or mount may negatively affect contactless performance Use the following techniques to provide effective screening of PIN-entry devices

(PEDs) during the PIN entry process. You can use these methods in combination, although in some cases a single method might suffice. Position the terminal on the check-in stand in such a way as to block visual observation of the PIN-entry process. Examples include:

Visual shields designed into the check-in stand. The shields may be solely for shielding purposes, or may be part of the general check stand design. Position the PED so that it is angled in such a way that PIN spying is difficult. Install the PED on an adjustable stand that allows consumers to swivel the terminal sideways and/or tilt it forwards/backwards to a position that makes visual observation of the PIN-entry process difficult. Position in-store security cameras so that the PIN-entry keypad is not visible. 14 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE SETUP Unpacking Shipping Carton The following table describes the two preferred mounting methods and the recommended measures to protect from PIN capture in four observation corridors:

Table 3 Mounting Methods and Protection Measures Method Cashier Countertop without stand Use signage behind the PED Countertop with stand No action needed Customers Elsewhere No action needed No action needed On-site Cameras Do not install within view of cameras Do not install within view of cameras Customer in Queue Install so that customer is between PED and next in queue Install so that customer is between PED and next in queue T I A L E N N O Verifone also recommends instruction of the cardholder regarding safe PIN-entry. This can be done with a combination of:

Signage on the PED Prompts on the display, possibly with a click-through screen A logo for safe PIN-entry process. Literature at the point of sale E R I F F I D Ensuring User Privacy To protect users privacy when they enter their personal identification number

(PIN), the area of visibility should be no larger than a cone taken from the number 5 key at an angle of 45 and covering an area of 270 directly in front of the user. E N V O C Unpacking Shipping Carton Carefully inspect the shipping carton and its contents for possible tampering or damage. 1 Remove the V400m Plus 3G & V400m Bases unit from the shipping carton. The standard package contains the PIN pad, power pack, battery, and printer paper roll. Refer Accessories and Documentation to for more information about V400m Plus 3G & V400m Bases related accessories. CAUTION This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. 2 Remove any protective plastic wrap and place the unit on a table or countertop. 3 Remove the clear protective film from the display. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 15 SETUP MSAM, Micro SD and SIM Cards 4 Replace all the packing materials, close the lid, and save the carton for repacking or moving the V400m Plus 3G & V400m Bases unit in the future. WARNING Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. MSAM, Micro SD and SIM Cards You may need to install or replace the multiple security access module (MSAM), Micro Secure Digital (SD) and Subscriber Identity Module (SIM) cards. Accessing Card Compartments E N V O CAUTION C Use the following procedure in order to access the cardholder compartment. 1 Place the terminal face down on a soft and clean surface to protect the lens 2 Slide to unlock and lift the compartment cover. 3 Remove the battery to access the MSAM cardholders. T I A L E N N O E from scratches. R I F F I D 1 2 C Figure 5 How to Access Cardholders Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Changing or Installing MSAMs To change or install MSAM cards:

1 Use steps 1 to 3 of Accessing Card Compartments to get to the MSAM cardholder. NOTE The V400m Plus 3G & V400m Bases supports two MSAM cards in a side-by-side configuration. 2 Unlock the cardholder and turn upwards to allow the insertion or removal of cards. 16 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE SETUP MSAM, Micro SD and SIM Cards 3 Remove the old card, if any and install the MSAM card by carefully sliding it into the slot (with the gold contacts facing outward) until fully inserted. 1 2 T I A L E N N O E Inserting MSAM Card Figure 6 4 Turn the cardholder back in place and slide the cover to lock the cardholder. 5 If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left. Changing or Installing a Micro SD Card To change or install a Micro SD card:

1 Follow steps 1 to 3 of Accessing Card Compartments to get to the Micro SD R I F F I D cardholder. E N V O C 1 2 Figure 7 2 Unlock the cardholder and turn upwards to allow the insertion or removal of Inserting Micro SD Card cards. 3 Remove the old card, if any and insert the Micro SD card carefully into the cardholder (with the gold contacts facing outward) and turn the cardholder back in place. 4 Slide the cover to lock the cardholder closed. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 17 SETUP MSAM, Micro SD and SIM Cards 5 If you are finished replacing or inserting cards, replace the battery and terminal rear cover. Lock the cover by sliding the tab to the left. To change or install a SIM card:

1 Follow steps 1 to 3 of Accessing Card Compartments to get to the SIM cardholder. Changing or Installing a SIM Card T I A L E 1 2 1 N N 2 O E R I F F I D Figure 8 Inserting SIM Card The V400m Plus 3G & V400m Bases supports two SIM cards in a side-by-side configuration. 2 Push in the old SIM card, if any, to release it from the slot. 3 Carefully insert the new SIM card carefully into the slot facedown (with the gold contacts facing downward). 4 If you are finished replacing or inserting cards, replace the battery and E N V NOTE O C terminal rear cover. Lock the cover by sliding the tab to the left. 18 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE Loading Printer Paper Use the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment. 1 Unlock the paper compartment by pulling up the latch and swinging the door downwards. SETUP Loading Printer Paper Figure 9 2 Load the paper roll as shown in Figure 10, with the edge of the paper on the Opening Printer Paper Door T I A L E N N O E C top of the roll. R I F F I D E N V O C Figure 10 3 Pull a length of paper up over the serrated cutter and close the compartment Procedure for Loading Paper Roll door. CAUTION Before processing transactions in battery mode, make sure you have more than 10% battery life. Do not risk losing transaction data or printing capabilities, connect the terminal to the power pack if battery level is below 10%. Power Supply Not all configurations and device contexts require the use of a power supply Verifone ships power supply with the terminal as required. Contact your Verifone representative If you have changed the context in which the terminal is used or have questions about which power supply should be used. CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR475-010-01-A (see Service and Support for detailed power supply specifications). V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 19 SETUP Power Supply C WARNING V O NOTE E N Disconnect the power pack cord from the power outlet before connecting a power supply. Connect and route all cables between the terminal, ECR, and PC before plugging the power pack cord into a wall outlet or surge protector. T I A L E N N O E Figure 11 Connecting the Power Pack Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. R I F F I D Verifone recommends installing a power surge protector to protect against possible damage caused by lightning strikes and electrical surges. When the terminal has power and an application is loaded, the application starts after the initial Verifone copyright screen and displays a unique copyright screen. If no application is loaded, DOWNLOAD NEEDED appears on the display after the initial Verifone copyright screen. USB Power Supply V400m Plus 3G & V400m Bases can be powered with 5 V supply from USB port

(5 V at 200 mAh) with the following power-saving conditions controlled by the OS:

Micro-processor operating frequency is set to 300 MHz in CTLS mode. Switch off multi-media playback function when CTLS payment mode is activated. Reduce audio output volume. Reduce LCD backlight intensity to 30%. Switch off keypad backlight. BT and WiFi functions. 20 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE Cable Connections WARNING Direct USB Connection SETUP Cable Connections The V400m Plus 3G & V400m Bases has a couple of USB cabling scenarios:

Direct USB Connection Powered USB Connection Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-specific warnings. Similarly, a USB cable (VPN - CBL282-038-XX-A) is required in standard USB environments. For this cable option, the host end has a molded housing which exposes the standard USB plug. T I A L E

N N O E R I F F I D E N V O Figure 12 Connecting to USB-Based Host Powered USB Connection C A Powered USB cable allows for devices to obtain power through their USB host instead of requiring an independent power supply or external AC adapter. Connect the cable (VPN - CBL282-033-01-A) to the V400m Plus 3G & V400m Bases and plug the male USB connector into the corresponding USB port of the connecting device.

NOTE WARNING Figure 13 Connecting to USB-Based Host via PoweredUSB. There are two variants of PoweredUSB, one with 12 V DC output and another with 24 V DC. The V400m Plus 3G & V400m Bases only supports 12 V DC option. Incorrect power sequence may degrade the SoC Host port. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 21 SETUP Cable Connections Cable Connections Using the Full-

Function Base To connect the terminal to other devices via Ethernet, RS-232, and USB use the V400m Full-Function (FF) Base that provides a standard RJ-45 LAN socket, RS-

232 port, a mini-USB port, and a standard DC jack for an external power connection. T I A L E N N O E Full-Function Base, Front and Rear View Figure 14 The Full-Function Base features the following:

Cable Ethernet port RS232 port Configuration RJ-45 socket (for connecting PINPad to LAN infrastructure) RS232 socket (for connecting PINPad to LAN infrastructure), MOD-8 socket, Mini USB & DC-in jack Mini USB and type A USB R I F F I D E N V O C USB ports 22 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE Smart Card Reader The smart card transaction procedure can vary depending on the application. Verify the proper procedure with your application provider before performing a smart card transaction. SETUP Smart Card Reader T I A L E N N O E R I F F I D E N V O C Figure 15 Using the Smart Card Reader Conducting a Smart Card Transaction To conduct a smart card transaction:

1 Position the smart card with the gold contacts facing upward. 2 Insert the card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card when the display indicates the transaction is completed. CAUTION Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 23 SETUP Magnetic Stripe Card Reader Magnetic Stripe Card Reader The V400m Plus 3G & V400m Bases has a magnetic card reader that uses a triple track stripe reader. This gives the unit greater reliability over a wide range of swipe speeds and operating environments. OR T I A L E N N O E R I F F I D Conducting a Credit/

Debit Card Transaction E N V O Contactless Transactions C Figure 16 Using the Magnetic Stripe Card Reader To conduct a credit or debit card transaction:

1 Position a magnetic card with the stripe facing the keypad. 2 Swipe it through the magnetic card reader downwards or upwards. The reader can read the card from either direction. The V400m Plus 3G & V400m Bases supports contactless transactions through an integrated contactless module. The terminal only becomes active for contactless smart card transactions when initialized by an application. Figure 17 Contactless Transaction 24 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE SETUP Optional Accessories Performing Contactless Transactions To perform a contactless smart card transaction:

1 Gently tap the card onto or hold the card (within 4 cm) against the surface of the display. 2 An activated LED visual on the display accompanied by a short beeping sound indicates a successful transaction. Optional Accessories These accessories can be used to further enhance the devices functionality. See Accessories and Documentation for additional information. Full-Function Base The Full-Function Base (VPN M475-S02-08) provides Bluetooth (BT) v4.2 as well as All BT v4.1 features. It also supplies power, Dial up, Ethernet, USB Host and USB Device, plus powered RS232 connection. T I A L E N N O E R I F F I D E N V O C TELEPHONE PORT USB DEVICE PORT USB HOST PORT NETWORK PORT RS232 PORT Figure 18 V400m FF Base Connections Charging Base The Charging Base (VPN M475-S02-00) provides a stable mount plus power charging for the V400m Plus 3G terminal. Figure 19 V400m Charging Base Power Connection V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 25 SETUP Periodic Inspection Periodic Inspection NOTE E N V O C Foreign objects inserted into the smart card or mag stripe slot. Periodically inspect the terminal for possible tampering. Signs of tampering may include:

Wires protruding from the device. Signs of damage to the tamper-evident label. Warning message on the device display. If any device is found in tamper state, please remove it immediately from service. Keep it available for potential forensic investigation, and notify your company security officer and your local Verifone representative or service provider. For more information on contacting Verifone, refer to Service and Support. N N O E R I F F I D T I A L E 26 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE CHAPTER 3 This chapter discusses power requirements, dimensions, and other specifications of the V400m Plus 3G & V400m Bases devices. Specifications V400m Plus 3G Terminal Unit Power Requirements Temperature T I A L E 5 V DC, 2.2 A

-5 to 50 C (23 to 122 F)

-20 to 60 C (-4 to 140 F) N N 5% to 90% (RH non-condensing) O E Operating Power:

Operating temperature:

Storage temperature:

R I F F I D Humidity Relative humidity:

E N V O External Dimensions C Length:

Width:

Depth:

? 167 mm (6.57 in)

? 77 mm (3.03 in)

? 56 mm (2.20 in) Weight Unit weight:

? 274 g (9.66 oz) Processor Memory 32-bit ARM Cortex-A9 RISC Microprocessor 600MHz clock speed 6 Gb (LPDDR2: 4 Gb, NAND Flash: 2 Gb) and 3 Gb (LPDDR2: 1 Gb, NAND Flash: 2 Gb) SD Memory 4bit SDIO interface Up to 192Mbit/sec (24MByte/sec) in High-Speed SD mode 4bit data transfer Speed Class: SDHC Class 2, 4, 6 and 10 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 27 SPECIFICATIONS V400m Plus 3G Terminal Display 3.5 capacitive touch screen TFT 320 (RGB) x 480 (HVGA) Independent 20X x 13Y sensing for real time touch point reporting Supports signature capture by finger or stylus (5 mm) I2C interface for touch controller command set SAM Card Reader Primary SC reader and 2-SAMs Compatible with ISO7816-3, ISO7816-10 and EMV4.3 standards CTLS Reader Magnetic Card Reader Primary Smart Card E N V O C Speaker Communication CTLS card operating in the RFID 13.56 MHz frequency band EMVCo, VISA, MasterCard and PBOC (qPBOC) approved Triple track (tracks 1, 2, 3), high coercivity, bi-directional Swipe speed at 10 IPS to 40 IPS Supports Hi/Low coercivity cards T I A L E N N O E ISO 7816-3, 1.8 V, 3 V, 5 V Synchronous and Asynchronous cards EMV Approved R I F F I D Mono speaker and with an external CODEC (TI TLV320AIC3110) Bluetooth BT class 1, 100 m range (line of sight) Supports BT v4.2 WiFi Supports 2.4 Ghz / 5 Ghz frequency channels 3G Radio GPRS/GSM Class 12 UMTS/HSPA DL 7.2 Mbps, UL 5.7 Mbps Battery Pack Rating: 11.2 Wh (3.5 V DC, 2850 mAH) Meets IEEE1725 requirements 28 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE SPECIFICATIONS V400m Bases Power Pack Dual input charger to support charge through power pack or base station Supplied by an external universal-input 11 W power supply, compliant with Energy Star VI. 5 V 2.2 mAH Output 100-240 V, 0.5 A, 50-60 Hz Input Integrated Printer Security V400m Bases E N V O C Printing voltage: 9 Volts Print Column Width: Option for printing 24/32/42 characters per line Supports 57 mm W x 40 mm D paper roll T I A L E N N O E 3DES encryption, Master/Session and DUKPT key management VeriShield file authentication PCI PED 4.0 approved R I F F I D USB host USB device Charging Base Provides terminal charging on a mounted stand Full-Feature Base Aside from charging, the FF Base provides:

10/100M Ethernet 56K modem LE Secure feature of BT v4.2 + All BT v4.1 feature Unit Power Requirements External Dimensions Weight Operating Power:

5 V DC, 2.2 A Length:

Width:

Depth:

V400m Charging Base Unit weight:

V400m FF Base Unit weight:

? g ( oz)

? g ( oz) V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 29 SPECIFICATIONS V400m Bases Security PCI 4.0 Compliant R I F F I D E N V O C T I A L E N N O E 30 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE Troubleshooting Guidelines CHAPTER 4 N N E This chapter lists typical malfunctions that may occur while operating a V400m Plus 3G terminal or V400m Base and the appropriate corrective action. If the problem persists even after performing the outlined guidelines, or if the problem is not described, contact your local Verifone representative for assistance. The V400m Plus 3G terminal and V400m Base use a tamper-evident case and contains no user-serviceable parts. Do not, under any circumstance, attempt to disassemble the unit. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local Verifone service provider. Service conducted by parties other than authorized Verifone representatives may void any warranty. O T I A L E Use the following steps to check the display panel:

1 Check all the cable connections. 2 Check the device's AC outlet to be sure the outlet is supplying sufficient power. Substitute the device's power pack with another power pack. 3 The device's application program might not be loaded correctly. Download the application program and try again. 4 If the problem persists, contact your local Verifone representative. R I F F I D E N V O NOTE C Display Panel Does Not Work Keypad Does Not Respond Use the following steps to check the keypad:

1 Check the display panel. If there are no characters, or the wrong characters are displayed, refer to Display Panel Does Not Work. 2 If the problem persists, contact your local Verifone representative. Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures. Check Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly (see Magnetic Stripe Card Reader). Process a transaction manually using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 31 TROUBLESHOOTING GUIDELINES Transactions Fail To Process If the problem persists, contact your local Verifone representative. Check Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly (see Magnetic Stripe Card Reader). Ensure the MSAM cards are properly inserted in the slots and are properly secured (see MSAM, Micro SD and SIM Cards). If the problem persists, contact your local Verifone representative. R I F F I D E N V O C T I A L E N N O E 32 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE Service and Support CHAPTER 5 The V400m Plus 3G & V400m Bases have no user-serviceable parts. Unless otherwise instructed, do not, under any circumstances, attempt any service, adjustments, or repairs on the unit. Disconnect power to the devices before cleaning. To clean the units, periodically use a clean cloth, slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-

based cleaner. For best results, use a Verifone Cleaning Kit (refer to Accessories and Documentation). T I A L E Never use thinner, trichloroethylene, or ketone-based solvents they can deteriorate plastic or rubber parts. Because the V400m Plus 3G & V400m Bases can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. E N N O E R I F F I D Maintenance and Cleaning CAUTION V O N C Service Returns For V400m Plus 3G & V400m Bases equipment failures that cannot be resolved by your help desk or service department, contact one of the following hotlines for product service and repair information:

USA Verifone Service and Support Group, 1-800-834-9133, Monday - Friday, 8 A.M. - 7 P.M., EST International Contact your Verifone representative Before returning V400m Plus 3G & V400m Bases to Verifone, you must obtain a Merchandise Return Authorization (MRA) number. The following procedure describes how to return one or more V400m Plus 3G & V400m Bases for repair or replacement (U.S. customers only). NOTE International customers, please contact your local Verifone representative for assistance with your service, return, or replacement. 1 Gather the following information from the printed labels on the bottom of each V400m Plus 3G & V400m Bases device to be returned:

Product ID, including the model and part number. For example, M180-08x-xx-xxx-x V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 33 SERVICE AND SUPPORT Service Returns Serial number (S/N xxx-xxx-xxx) N N O E HARDWARE ID R I F F I D E N V O C 1 2 T I A L E Finding the Product ID and Serial Number Figure 20 2 Within the United States, call Verifone toll-free at 1-800-834-9133. 3 Select the MRA option from the automated message. The MRA department is open MondayFriday, 8 A.M.7 P.M., EST. 4 Give the MRA representative the information gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 1-727-953-4172

(U.S.) Please address the fax clearly to the attention of the Verifone MRA Dept. Include a telephone number where you can be reached, as well as your fax number. 34 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE SERVICE AND SUPPORT Accessories and Documentation You will be issued MRA number(s) and the fax will be returned to you. NOTE One MRA number must be issued for each V400m Plus 3G & V400m Bases unit you return to Verifone, even if you are returning several of the same model. 5 Describe the problem(s). 6 Provide the shipping address where the repaired or replacement unit must be returned. Accessories and Documentation C N N O E 7 Keep a record of the following items:

Assigned MRA number(s). The serial number assigned to the V400m Plus 3G & V400m Bases device

(located at the bottom of the unit. Shipping documentation, such as air bill numbers, used to trace the T I A L E E N V O Model(s) returned (model numbers are located on the bottom of the unit). Verifone produces accessories and documentation for the V400m Plus 3G &

V400m Bases. When ordering, please refer to the part number in the left column. Verifone Online Store at www.store.verifone.com USA Verifone Customer Development Center, 1-800-Verifone (837-4366) Monday - Friday, 7 A.M. - 5 P.M., MST International Contact your Verifone representative shipment. R I F F I D Cables Contact your local Verifone distributor to determine which cable fits your needs. CBL282-036-XX-A CBL282-006-01-B CBL435-005-02-A CBL435-044-01-A RS-232 cable (RJ45). Powered from Countertop (+12 V). Cable, VX 820 Ethernet/RS232, Dongle 1.0 M Ethernet and Mini-USB Dongle Cable, USB/Ethernet/RS232, Dongle 1.0 M Base M475-S02-00 M475-S02-08 V400m B Charging Base V400m B Full-Function (FF) Base V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 35 SERVICE AND SUPPORT Accessories and Documentation Power Supply PWR475-010-01-A BPK475-001-01-A DC power pack (US) Battery Pack (11.2 Wh, 3.85 V DC, 2890 mAh) Cleaning Kit 02746-01 Verifone Cleaning Kit Documentation DOC475-001-EN V400m Plus 3G & V400m Bases Plus Certifications and Regulations DOC475-002-EN V400m Plus 3G & V400m Bases Quick Installation Guide V400m Plus 3G & V400m Bases Reference Guide V400m B-Charging Quick Installation Guide V400m B-FF Quick Installation Guide V400m B-Charging Certifications & Regulations Sheet V400m B-FF Certifications & Regulations Sheet T I A L E N N DOC475-004-EN DOC475-006-EN DOC475-007-EN DOC475-011-EN DOC475-021-EN R I F F I D O E E N V O C 36 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE Caution and Warning Messages Products with UL/cUL certification should include French translations of Caution and Warning notices. The following table lists all notices found in the document, their location, and the equivalent French translations. APPENDIX A Table 4 Notice Warning Caution and Warning Messages Chapter Page English Text Setup For safety, do not string cables or cords across a walkway. page 13 page 14 E N page 14, page 14 Caution Setup V O Caution Setup Warning Setup C Caution Setup page 15 N N O E R I F F I D This unit is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust can void any warranty. Using an enclosed metal frame or mount may negatively affect contactless performance. Due to risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, highfrequency or magnetic security devices, or electric motors). This device is a secure product and any tampering can cause it to cease to function or operate in an unsecured manner. T I A L E French Text Par mesure de scurit, ne pas les cbles de chane ou de cordons travers une passerelle. Cet appareil n'est pas tanche ou la poussire, et est destin une utilisation en intrieur. Tout dommage l'unit de l'exposition la pluie ou la poussire peut annuler la garantie. L'utilisation d'un cadre mtallique ferm ou de montage peut affecter ngativement contact performance. Du fait d'un risque d'lectrocution ou d'une dtrioration du terminal, ne pas utiliser cet quipement prs d'une source d'eau, par exemple prs d'une baignoire, d'un lavabo, d'un vier de cuisine ou d'un bac de lavage, dans un sous-sol humide ou proximit d'une piscine. De mme, viter dutiliser ce produit lors des orages provoquant des coupures lectriques.viter de placer le terminal proximit dappareils lectriques ou autres units pouvant entraner des fluctuations de tension importantes ou des interfrences lectriques, tels que les climatiseurs, enseignes au non, dispositifs de scurit haute frquence ou quipements lectriques. Cet appareil est un produit sr et toute manipulation peut l'amener cesser de fonctionner ou fonctionner de manire non scurise. V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 37 Caution and Warning Messages Caution and Warning Messages (continued) Chapter Page English Text Table 4 Notice Warning Setup page 16 O E N N R I F F I D Do not use a unit that has been tampered with or otherwise damaged. This unit comes equipped with tamper-evident label. If a label or component appears damaged, immediately notify the shipping company and your Verifone representative or service provider. Observe standard precautions in handling electrostatically sensitive devices. Electrostatic discharges can damage the equipment. Verifone recommends using a grounded anti-static wrist strap. Using an incorrectly rated power supply can damage the unit or cause it not to work properly. Use only a power pack with VPN PWR435-001-01-A. Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting power during a transaction can cause transaction data files not yet stored in memory to be lost. Turn off or unplug the terminal when connecting or disconnecting the device to avoid device memory corruption and data loss. Refer to the controlling device instructions for any terminal-

specific warnings. Leave the smart card in the card reader until the transaction is completed. Premature removal can void the transaction. Caution Setup page 16 Caution Setup page 19 page 20 E N Setup V O Setup page 21 Caution Warning C Caution Setup page 23 French Text Ne pas utiliser un appareil qui a t altr ou endommag. Cet appareil est quip d'tiquette d'inviolabilit. Si une tiquette ou d'un composant semble tre endommag, en aviser immdiatement la compagnie maritime et votre reprsentant Verifone ou prestataire de services. Respecter les prcautions standard dans la manipulation d'appareils sensibles aux dcharges lectrostatiques. Les dcharges lectrostatiques peuvent endommager le matriel. Verifone recommande d'utiliser un bracelet anti-statique la terre. T I A L E teignez ou dbranchez le terminal pour connecter ou dconnecter le dispositif pour viter la corruption de la mmoire de l'appareil et la perte de donnes. Reportez-

vous aux instructions de l'appareil de contrle pour tous les avertissements spcifiques au terminal. 38 V400M PLUS 3G & V400M BASES INSTALLATION GUIDE Caution and Warning Messages (continued) Chapter Page English Text French Text Caution and Warning Messages Table 4 Notice Warning Caution Setup Service and Support page 21 page 33 N'utilisez jamais de diluant, le trichlorthylne ou des solvants ctoniques - ils peuvent dtriorer les pices en plastique ou en caoutchouc. Parce que cet appareil peut tre endommag par un liquide, ne pas vaporiser de nettoyage ou d'autres solutions directement sur le clavier ou l'cran. Toujours appliquer le nettoyant sur un chiffon avant de nettoyer l'appareil. Incorrect power sequence may degrade the SoC Host port. Never use thinner, trichloroethylene, or ketone-

based solvents they can deteriorate plastic or rubber parts. Because this device can be damaged by liquid, do not spray cleaners or other solutions directly onto the keypad or display. Always apply the cleaner to a cloth before cleaning the device. T I A L E N N O E R I F F I D E N V O C V400M PLUS 3G & V400M BASES INSTALLATION GUIDE 39 Verifone, Inc. 1-800-Verifone www.verifone.com R I F F I D E N V O C T I A L E N N O E V400m Plus 3G & V400m Bases Installation Guide Verifone Part Number DOC475-003-EN-A, Revision A.1