VX520CTLS POINT OF SALE TERMINAL User Manual 1

 

R I F F I D E N V O C P M E T VX 520 Color D/E CTLS Installation Guide L E T I A N N O E V F E E R T A L VeriFone Part Number DOC252-XXX-EN-A, Revision A.1 VX 520 Color D/E CTLS Installation Guide 2012 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied As-Is. VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFones products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com VeriFone Part Number DOC252-XXX-EN-A, Revision A.1 CONTENTS R I F F I D E N V O PREFACE . 5 Audience. 5 Organization . 5 Related Documentation . 5 Conventions and Acronyms . 6 Document Conventions. 6 Acronym Definitions . 6 CHAPTER 1 Terminal Overview Features and Benefits . 10 Connectivity . 10 Performance . 10 Security. 10 Form Factor . 10 Exceptional Ease of Use. 11 Countertop Performance in a Hand-Over Design . 11 True Multi-Application Capability . 11 N O E L N E T I A CHAPTER 2 C E E R V F Terminal Setup Selecting Terminal Location . 13 Ease of Use . 13 Environmental Factors . 14 Electrical Considerations . 14 Unpacking the Shipping Carton . 14 Examining Terminal Features. 15 Front Panel . 15 Connection Ports . 16 Establishing Telephone Line Connections . 19 Installing a Paper Roll in the Printer . 19 Installing/Replacing MSAM Cards . 21 Connecting Optional Devices . 23 Optional Device Connections . 23 External Printers Supported . 25 Connecting the Terminal Power Pack . 26 Privacy Shield (Optional) . 27 Using the CTLS Reader . 28 Using the Smart Card Reader . 29 Using the Magnetic Card Reader . 30 L T T E P A M CHAPTER 3 Specifications Power . 31 DC Power Pack. 31 Temperature . 31 External Dimensions. 31 VX 520 COLOR D/E CTLS INSTALLATION GUIDE 3 CONTENTS CHAPTER 4 Maintenance Clean the Terminal . 33 Terminal Contacts . 33 Smart Card Reader . 33 CHAPTER 5 Troubleshooting Guidelines CHAPTER 6 VeriFone Service and Support E N V O C Blank Display . 35 Terminal Does Not Dial Out . 36 Printer Paper Jam. 36 Keypad Does Not Respond . 36 Peripheral Device Does Not Work . 36 Transactions Fail To Process . 37 Printer Does Not Print. 38 Terminal Display Does not Show Correct or Readable Information . 38 Terminal Does Not Start . 38 O E R I F F I D Return a Terminal for Service. 39 Accessories and Documentation . 40 Printer Paper. 40 Supplementary Hardware . 40 VeriFone Cleaning Kit . 40 Telephone Line Cord . 40 Documentation . 41 N INDEX . 43 L N E T I A V F E E R T A L P M E T 4 VX 520 COLOR D/E CTLS INSTALLATION GUIDE PREFACE This guide is your primary source of information for setting up and installing the VX 520 Color D/E CTLS terminal. Audience This guide is useful for anyone installing and configuring a VX 520 Color D/E CTLS terminal. This manual also provides a basic description of the terminal features. Organization This guide is organized as follows:

V O C Related Documentation L N E T I A N E O E R I F F I D Chapter 1, Terminal Overview. Provides an overview of the VX 520 Color D/E CTLS terminal. Chapter 2, Terminal Setup. Explains how to set up and install the VX 520 Color D/E CTLS terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the VX 520 Color D/E CTLS terminal. Chapter 4, Maintenance. Explains how to maintain your VX 520 Color D/E CTLS terminal. Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration. Chapter 6, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. V F E R T N A E To learn more about the VX 520 Color D/E CTLS terminal, refer to the following set of documents:

L P M E T VX 520 Color D/E CTLS Certifications and Regulations VPN DOC252-0xx-EN-A VX 520 Color D/E CTLS Quick Installation Guide VX 520 Color D/E CTLS Reference Manual VPN DOC252-0xx-EN-A VPN DOC252-0xx-EN-A VX 520 COLOR D/E CTLS INSTALLATION GUIDE 5 PREFACE Conventions and Acronyms Conventions and Acronyms Document Conventions E N V O C This section describes the conventions and acronyms used in this guide. Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Table 1 Convention Blue See Conventions and Acronyms. Document Conventions You must install a roll of thermal-

sensitive paper in the printer. http://www.verifone.com L RS-232-type devices do not work with the PIN pad port. The terminal is not waterproof or dust proof, and is intended for indoor use only. V F Due to risk of shock do not use the terminal near water. Text in blue indicates terms that are cross referenced. Italic typeface indicates book titles or emphasis. The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. The pencil icon is used to highlight important information. E T I A O E N N The caution symbol indicates possible hardware or software failure, or loss of data. E E R The lighting symbol is used as a warning when bodily injury might occur. T A L P M Italics Courier R I F F I D NOTE CAUTION WARNING E T Acronym Definitions acronyms and their definitions. Table 2 Acronym AC ATM CPU CTLS DC EMV GPRS ITP LCD Definitions Alternating Current Automated Teller Machine Central Processing Unit Contactless Direct Current Europay MasterCard and VISA General Packet Radio Service Internal Thermal Printer Liquid Crystal Display Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents 6 VX 520 COLOR D/E CTLS INSTALLATION GUIDE PREFACE Conventions and Acronyms Acronym Definitions (continued) Definitions Light Emitting Diode Merchandise Return Authorization Micromodule-Size Security Access Module Payment Card Industry PIN-Entry Devices Personal Identification Number Random Access Memory Registered Jack 11 Registered Jack 45 Recommended Standard 232 Security Access Module Subscriber Identity Module VeriFone Part Number L E T I A N O E N Table 2 Acronym LED MRA MSAM PCI PED PIN RAM RJ-11 RJ-45 RS-232 SAM SIM VPN R I F F I D E N V O C P M E T V F E E R T A L VX 520 COLOR D/E CTLS INSTALLATION GUIDE 7 PREFACE Conventions and Acronyms R I F F I D E N V O C P M E T 8 VX 520 COLOR D/E CTLS INSTALLATION GUIDE L E T I A N N O E V F E E R T A L Terminal Overview CHAPTER 1 This chapter provides a brief description of the VX 520 Color D/E CTLS terminal:

The VX 520 Color D/E CTLS is a high performance countertop terminal with enhanced communication options. The VX 520 Color D/E CTLS offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports. The VX 520 Color D/E CTLS terminal uses a robust, sleek, and highly functional design. L E T I A VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section. N N O E R I F F I D V F E E R T A L P M E T E N NOTE V O C Figure 1 VX 520 Color D/E CTLS Terminal VX 520 COLOR D/E CTLS INSTALLATION GUIDE 9 TERMINAL OVERVIEW Features and Benefits Features and Benefits VX 520 Color D/E CTLS terminals provide the right combination of features and functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP). Connectivity USB 2.0 Host port USB 2.0 Device port (Mini USB) RJ-11 port RS-232 port Ethernet port The connectivity ports are easily accessible from the underside of the terminal. VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section. L E T I A N N O E NOTE NOTE V O E N R I F F I D Performance ARM11 (CPU) C Increased memory (128 MB Flash, 32 MB RAM) Colored 240 x 320 LCD display with white backlight Blue backlit keypad V F Fastest encryption/decryption appliance on the market E E R Security Increased Security (PCI 3.0 to PCI 3.1) SDA DDA encryption ready Leading ECC Performance Benchmark P M T A L E T Form Factor The VX 520 Color D/E CTLS is ergonomically designed to fit both the traditional countertop and hand-over models. 10 VX 520 COLOR D/E CTLS INSTALLATION GUIDE TERMINAL OVERVIEW Features and Benefits Exceptional Ease of Use The contactless functionality offers a convenient payment option for consumers. The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input. A large 15-line by 40-character colored backlit display with backlit keypad, and Countertop Performance in a Hand-Over Design True Multi-

Application Capability V O C E N O E R I F F I D extra-size menu prompts, simplify training and reduce help desk calls. The integrated thermal printer simplifies paper loading and reduces paper jams. The triple-track, high-coercivity card reader handles most magnetic stripe cards. The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications. Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages. The VX 520 Color D/E CTLS series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment. N N L E T I A The VX 520 Color D/E CTLS terminal offers 32 MB of random access memory, and 128 MB dynamic memory allocation of the operating system, which supports multiple applications on a single terminal. The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes. V F VX 520 Color D/E CTLS terminals and SoftPay EMV software are certified for EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV Library provides development of other EMV-compliant applications. The VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on VX 520 Color D/E CTLS terminals L T T E P A M E E R VX 520 COLOR D/E CTLS INSTALLATION GUIDE 11 TERMINAL OVERVIEW Features and Benefits R I F F I D E N V O C P M E T 12 VX 520 COLOR D/E CTLS INSTALLATION GUIDE L E T I A N N O E V F E E R T A L Terminal Setup CHAPTER 2 V O C Selecting Terminal Location N L Installing a Paper Roll in the Printer Installing/Replacing MSAM Cards This chapter describes the terminal setup procedure. You will learn about:

Selecting Terminal Location Unpacking the Shipping Carton Examining Terminal Features Establishing Telephone Line Connections Connecting Optional Devices Connecting the Terminal Power Pack Privacy Shield (Optional) Using the CTLS Reader Using the Smart Card Reader Using the Magnetic Card Reader R I F F I D E T I A O E E N N Use the following guidelines when selecting a location for your VX 520 Color D/E CTLS terminal. V F E E R T A L P M E T Select a flat support surface, such as a countertop or table. Select a location near a power outlet and a telephone/modem line connection. For safety, do not string the power cord in a walkway or place it across a walkway on the floor. VX 520 COLOR D/E CTLS INSTALLATION GUIDE 13 Ease of Use Select a location convenient for both merchant and cardholder. TERMINAL SETUP Unpacking the Shipping Carton Environmental Factors Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. Do not use the terminal outdoors. CAUTION The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. E N V O C Electrical Considerations Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). L Do not use the terminal near water or in moist conditions. E T I A Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The VX 520 Color D/E CTLS terminal is a secure product and any tampering may cause the device to cease to function properly. N N O E R I F F I D To unpack the shipping carton 1 Remove and inspect the following items:

V F Terminal Power pack Power cord Telephone line cord T A L E E R 2 Remove all plastic wrapping from the terminal and other components. 3 Remove the clear protective film from the LCD screen. P M E T CAUTION Do not use a terminal that has been damaged or tampered with. The VX 520 Color D/E CTLS terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the terminal. 14 VX 520 COLOR D/E CTLS INSTALLATION GUIDE Examining Terminal Features Before you continue the installation process, notice the features of the VX 520 Color D/E CTLS terminal (see Figure 2). TERMINAL SETUP Examining Terminal Features R I F F I D E N V O C L E T I A N N O E V F E E R T A L P M E T Figure 2 VX 520 Color D/E CTLS Terminal Features (Front Panel) NOTE VeriFone ships variants of the VX 520 Color D/E CTLS terminals for different markets. Your terminal may have a different configuration from the features described in this section. Front Panel The front panel includes the following features:

A terminal display, colored LCD screen with white backlight. The screen also acts as the CTLS tapping area for contactless transactions. Four types of keys:

a A backlit 12-key, telephone-style keypad. b Four unlabeled, programmable function keys above the keypad. VX 520 COLOR D/E CTLS INSTALLATION GUIDE 15 TERMINAL SETUP Examining Terminal Features c Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). d A NAVIGATION key centered at the top of the keypad for easy access to menu items displayed in the LCD screen. A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. An internal thermal printer. A smart card reader, built into the front of the terminal. The icon shown at right indicates proper card position and insertion direction. Three SAM (security access module) compartments, built into the side of the terminal. The VX 520 Color D/E CTLS terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. E T I A N L VeriFone ships variants of the VX 520 Color D/E CTLS terminal for different markets. Your terminal may have a different configuration. However, the basic processes described in this guide remain the same, regardless of terminal configuration. R I F F I D O E N Connection Ports Turn the terminal upside down and remove the rear cover to view the connection ports. Notice that the ports are recessed. Different ports provide connections to a communications line, optional peripheral devices, and the power supply. Figure 3 shows how to open the rear cover of the VX 520 Color D/E CTLS terminals. E R E V F T A L P M E T E N NOTE V O C Figure 3 Opening the VX 520 Color D/E CTLS Rear Cover 16 VX 520 COLOR D/E CTLS INSTALLATION GUIDE TERMINAL SETUP Examining Terminal Features Figure 4 to Figure 5 show the connection ports for the VX 520 Color D/E CTLS terminal. R I F F I D E N V O C L E T I A N N O E V F E E R T A L P M E T Figure 4 VX 520 Color D/E CTLS Power and Connection Ports Figure 5 Additional VX 520 Color D/E CTLS Connection Ports WARNING Do not connect the terminal to the power supply until all the peripherals are attached. VX 520 COLOR D/E CTLS INSTALLATION GUIDE 17 TERMINAL SETUP Examining Terminal Features To use the connection ports The connection ports offer multiple connectivity for the VX 520 Color D/E CTLS terminal. Please refer to the following list of peripheral devices for the connectivity options. Host USB Port E N V O C L E T I A Ethernet cable to router, hub or switch PP1000 USB Vx810 USB VX 820 USB Barcode reader Biometric reader USB flash disk USB keyboards N N O E Ethernet Port R I F F I D Client USB Port PC ECR/Cash register RJ-11 Port Telephone line RS-232 Port A M P E T L PP1000 Vx810 VX 820 PC download cable Computer ECR Check reader CTLS reader Biometric reader Barcode reader Keyboard V F E E R T For information on how to attach peripheral devices, see Connecting Optional Devices. 18 VX 520 COLOR D/E CTLS INSTALLATION GUIDE Establishing Telephone Line Connections Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 6). This is a direct connection and the line is dedicated to the terminal. TERMINAL SETUP Establishing Telephone Line Connections L N E T I A N O E R I F F I D WARNING E N V O C Installing a Paper Roll in the Printer Figure 6 VX 520 Color D/E CTLS Direct Telephone Connection To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. V F Before you can process transactions that require a receipt or record, you must install paper in the printer. The VX 520 Color D/E CTLS uses a roll of 40 mm-diameter, single-ply, thermal-

sensitive paper. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. E R L T P A E M E T CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. VX 520 COLOR D/E CTLS INSTALLATION GUIDE 19 TERMINAL SETUP Installing a Paper Roll in the Printer To install a paper roll 1 Hook your finger under the latch and lift up to swing the paper roll cover open

(see Figure 7). E N V O C L E T I A N N O E Opening the Printer Cover Figure 7 2 Remove any partial roll of paper in the printer tray by lifting it up. 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue. 4 Hold the roll so the paper feeds from the bottom of the roll. 5 Drop the paper roll into the printer tray. R I F F I D V F E E R T A L P M E T Figure 8 6 Pull paper up past the glue residue. Loading Paper Roll 20 VX 520 COLOR D/E CTLS INSTALLATION GUIDE TERMINAL SETUP Installing/Replacing MSAM Cards 7 Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 9). To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it. CAUTION L E T I A N N O E R I F F I D E N V NOTE O C Installing/

Replacing MSAM Cards Figure 9 8 Tear the paper off against the serrated metal strip in the printer. Closing Paper Roll Cover For paper ordering information, refer to Accessories and Documentation. V F E E R T A L When you first receive your VX 520 Color D/E CTLS terminal, you may need to install one or more MSAM cards or you may need to replace old cards. P M E T CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. To install or replace MSAMs 1 Remove the power cord from the power outlet. 2 Place the terminal upside down on a soft, clean surface to protect the display from scratches. VX 520 COLOR D/E CTLS INSTALLATION GUIDE 21 TERMINAL SETUP Installing/Replacing MSAM Cards 3 Press the unlocking button and then lift the rear cover to access the MSAM cardholder panel. O E MSAM slots. R I F F I D E N V O C Figure 10 4 Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the Opening VX 520 Color D/E CTLS Rear Cover L E T I A N N V F E E R T A L P M E T Figure 11 5 Remove any previously installed MSAM card by sliding the card from the Removing VX 520 Color D/E CTLS MSAM Cover MSAM cardholder. 22 VX 520 COLOR D/E CTLS INSTALLATION GUIDE 6 Install an MSAM card by carefully sliding it into the slot until it is fully inserted. TERMINAL SETUP Connecting Optional Devices L E T I A N N O E Figure 12 Installing an MSAM Card in a VX 520 Color D/E CTLS Terminal NOTE Before inserting the MSAM card, position it as shown in Figure 12, with the cards gold contacts facing down. The cardholder connector base has an image resembling the notched corner of an MSAM card to ensure the card is positioned correctly. 7 Close the MSAM cardholder panel, and then replace the terminal rear cover. The VX 520 Color D/E CTLS terminal supports some peripheral devices designed for use with electronic point-of-sale terminals. R I F F I D E N V O Connecting Optional Devices C V F E E R T CAUTION Before connecting any peripheral device, remove the power cord from the terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. L A Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor. P M E T Optional Device Connections The VX 520 Color D/E CTLS terminal has a port that can operate either as a PIN pad port or an RS-232 port, depending on the power source available. VX 520 COLOR D/E CTLS INSTALLATION GUIDE 23 TERMINAL SETUP Connecting Optional Devices Connecting the PIN Pad or Smart Card Reader to the VX 520 Color D/E CTLS NOTE Use the following procedures to connect a PIN pad or smart card reader. When the VX 520 Color D/E CTLS terminal is powered via the corded power supply, the terminal provides 8V DC, 2.25A or 9.3V DC, 4.0A. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information. E N V O C N N O E L E T I A 1 Remove the VX 520 Color D/E CTLS terminal rear cover. 2 Insert the RJ-45-type connector of the PIN pad or smart card reader into the port of the peripheral device. R I F F I D To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection. If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional devices modular jack. 3 Insert the larger RJ-45-type connector on the other end of the PIN pad cable into the PIN pad serial port on the terminal. Figure 13 provides an example of a smart card reader and PIN pad connection to the PIN pad serial port. V F E E R T A L P M E T Figure 13 VX 520 Color D/E CTLS Sample PIN Pad Connection 24 VX 520 COLOR D/E CTLS INSTALLATION GUIDE TERMINAL SETUP Connecting Optional Devices Connecting ECRs to the VX 520 Color D/E CTLS The VX 520 Color D/E CTLS terminal also supports electronic cash registers

(ECR). Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 14 provides an example of a peripheral connection to the USB port. CAUTION ECRs require a separate power source. Before connecting a check reader or similar device, remove the power cord from and ensure that the indicator LED is not lit. E N V O C External Printers Supported L E T I A N N O E R I F F I D V F Figure 14 VX 520 Color D/E CTLS Sample ECR Connection E E R Although the VX 520 Color D/E CTLS terminal has an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The VX 520 Color D/E CTLS terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. External printers connect through the RS-232 port and require a separate power supply. L T E P A M T VX 520 COLOR D/E CTLS INSTALLATION GUIDE 25 TERMINAL SETUP Connecting the Terminal Power Pack Connecting the Terminal Power Pack WARNING NOTE When you have finished connecting optional peripheral(s), you are ready to connect the VX 520 Color D/E CTLS terminal to the provided power source. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. Plugging in the power pack to a power source automatically turns on the terminal. L E T I A N N O E To connect the terminal power pack 1 Remove the terminal rear cover to access the power port. 2 Insert the round barrel connector (see Figure 15) into the power port. R I F F I D E N V O C V F E E R T A L P M E T Figure 15 VX 520 Color D/E CTLS Power Connection 3 Rotate the power plug counter-clockwise and flush against the side panel to lock the plug in place. 4 Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container. 5 Close the terminal rear cover. 26 VX 520 COLOR D/E CTLS INSTALLATION GUIDE TERMINAL SETUP Privacy Shield (Optional) 6 Plug the AC power cord into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. When the terminal has power, the terminal lights are activated. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. L The privacy shield protects the customers PIN entry from being seen by the cashier or other customers. The illustration (Figure 16) shows an example of a VX 520 Color D/E CTLS with the optional privacy shield. E T I A N N O E R I F F I D V F E E R T Figure 16 Optional Privacy Shield A L P M E T Merchants who install the terminal without the privacy shield must ensure the cardholders privacy when entering his PIN by positioning the terminal away from open view. E N Privacy Shield

(Optional) V O C NOTE VX 520 COLOR D/E CTLS INSTALLATION GUIDE 27 TERMINAL SETUP Using the CTLS Reader Using the CTLS Reader The VX 520 Color D/E CTLS function is only active when signaled by an application for the conduction of a contactless smart card transaction. To perform a contactless smart card transaction:

1 Gently tap the card onto or hold the card (within 4 cm) against the surface of 2 the RFID canopy (see Figure 17). A message prompt in the terminal display accompanied by a short beeping sound indicates a successful transaction. E N V O NOTE C L E T I A N N O E Using a CTLS Card R I F F I D Figure 17 E R T A L in use. P M E T Proper care to ensure that the contactless module is working properly includes:

Preventing the module from coming into contact with metallic surfaces while V F E 28 VX 520 COLOR D/E CTLS INSTALLATION GUIDE TERMINAL SETUP Using the Smart Card Reader Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart card transaction 1 Position a smart card with the contacts facing upward (see Figure 18). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card only when the application indicates the transaction is complete. L E T I A N N O E R I F F I D E N CAUTION V O C Figure 18 Inserting a Smart Card Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. V F E E R T A L P M E T VX 520 COLOR D/E CTLS INSTALLATION GUIDE 29 TERMINAL SETUP Using the Magnetic Card Reader Using the Magnetic Card Reader To conduct a credit or debit card transaction The VX 520 Color D/E CTLS terminal supports credit or debit card transactions. 1 Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 19. 3 Swipe the card through the magnetic card reader. R I F F I D Figure 19 E N V O C L E T I A N N O E Using the Magnetic Card Reader V F E E R T A L P M E T 30 VX 520 COLOR D/E CTLS INSTALLATION GUIDE CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 520 Color D/E CTLS terminal:

Power VX 520 Color D/E CTLS terminal: 8V DC, 2.25A or 9.3V DC, 4.0A DC Power Pack UL, ITE listed, LPS power supply:

a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 8V DC, 2.25A or 9.3V DC, 4.0A L E T I A N N

+

O E Barrel connector polarity:

R I F F I D Temperature Operating temperature: 0 to 40 C (32 to 104 F) Storage temperature: -30 to + 60 C (-22 to 140 F) Relative humidity: 5% to 85%; no condensation E N V O C External Dimensions V F Length: 203 mm (7.9 in) Width: 85.5 mm (3.4 in) Height: 75.5 mm (2.9 in) L P M E T E E R T A VX 520 COLOR D/E CTLS INSTALLATION GUIDE 31 SPECIFICATIONS R I F F I D E N V O C P M E T 32 VX 520 COLOR D/E CTLS INSTALLATION GUIDE L E T I A N N O E V F E E R T A L CHAPTER 4 The VX 520 Color D/E CTLS terminal has no user-maintainable parts. To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. Maintenance Clean the Terminal CAUTION Never use thinner, trichloroethylene, or ketone-based solvents they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display. Terminal Contacts Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the VX 520 Color D/E CTLS terminal stay clean and unbent. N N O E L E T I A R I F F I D CAUTION Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing bad connections. When experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. E N V O C Smart Card Reader Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider. T V F E E R A L P M E T VX 520 COLOR D/E CTLS INSTALLATION GUIDE 33 MAINTENANCE Smart Card Reader R I F F I D E N V O C P M E T 34 VX 520 COLOR D/E CTLS INSTALLATION GUIDE L E T I A N N O E V F E E R T A L Troubleshooting Guidelines CHAPTER 5 The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your VX 520 Color D/E CTLS terminal. If you have problems operating your VX 520 Color D/E CTLS terminal, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your VX 520 Color D/E CTLS terminal and steps you can take to resolve them are listed. L N E T I A The VX 520 Color D/E CTLS terminal comes equipped with tamper-evident labels. The VX 520 Color D/E CTLS contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. R I F F I D O E E N N V F E NOTE V O C CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. L T P A E R M E T Blank Display When the terminal display screen does not show correct or clearly readable information:

Check terminal power connection. Remove and reapply power to the terminal. Check all cable connections and verify that the telephone line is properly connected. If the problem persists, contact your local VeriFone service provider. VX 520 COLOR D/E CTLS INSTALLATION GUIDE 35 TROUBLESHOOTING GUIDELINES Terminal Does Not Dial Out Terminal Does Not Dial Out Printer Paper Jam CAUTION E N V O Keypad Does Not Respond C If the terminal does not dial out:

Check the telephone line connections. Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. Replace the telephone cable that connects the terminal with a cable you know is working correctly. If the problem persists, contact your local VeriFone service provider. If paper jams inside the printer:

Open the paper roll cover. Remove the damaged paper from the paper roll and clear the feed mechanism. Install printer paper. If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. E T I A L Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. N N O E R I F F I D V F If the keypad does not respond properly:

Check the terminal display. If it displays the wrong character or nothing at all E when you press a key, follow the steps outlined in Transactions Fail To Process. If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. If the problem persists, contact your local VeriFone representative. E R L T P A M E T Peripheral Device Does Not Work If any peripheral device (PIN pad or smart card reader) does not work properly:

Check the power cord connection to the peripheral device. Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Devices. If the problem persists, contact your local VeriFone representative. 36 VX 520 COLOR D/E CTLS INSTALLATION GUIDE TROUBLESHOOTING GUIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal. V O C N N O E L E T I A Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. If the manual transaction does not work, proceed to Check the Telephone Line. Contact your VeriFone distributor or service provider. R I F F I D prematurely. E N Check the Smart Card Reader Perform a test transaction using several different smart cards to ensure the problem is not a defective card. Ensure that the card is inserted correctly and that the card is not removed T A L P Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards). If the manual transaction does not process, proceed to Check the Telephone Line. E V F Contact your VeriFone distributor or service provider. E R E T Check the Telephone Line Disconnect the telephone line from the terminal and connect it to a working M telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. If the telephone line works, contact your local VeriFone representative for assistance. VX 520 COLOR D/E CTLS INSTALLATION GUIDE 37 TROUBLESHOOTING GUIDELINES Printer Does Not Print Printer Does Not Print Terminal Display Does not Show Correct or Readable Information If the printer does not work properly:

Check terminal power connection. Check if the printer is out of paper and that the roll is properly installed and in the right direction. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. Verify that the printer roller and paper roll dust cover are properly installed. If the problem persists, contact your VeriFone distributor or service provider. Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem. If the problem persists, contact your local VeriFone representative for assistance. Terminal Does Not Start Make sure you press the ENTER key for approximately 3 seconds, until the unit lights up. R I F F I D E N V O C L E T I A N N O E V F E E R T A L P M E T 38 VX 520 COLOR D/E CTLS INSTALLATION GUIDE VeriFone Service and Support CHAPTER 6 For terminal problems, contact your local VeriFone representative or service provider. For product service and repair information:

USA VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time International Contact your VeriFone representative L E T I A N N O E Return a Terminal for Service Before returning a VX 520 Color D/E CTLS terminal to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more VX 520 Color D/E CTLS terminals for repair or replacement (U.S. customers only). R I F F I D E N NOTE V O C To return a terminal for service V F International customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals. 1 Get the following information from the printed labels on the bottom of each VX 520 Color D/E CTLS terminal to be returned:

Product ID, including the model and part number. For example, E E R VX 520 Color D/E CTLS and Pxxx- xxx-xx, Mxxx-xx-xx-xxx, or 2xxxx-

xx T A L Serial number (S/N xxx-xxx-xxx) 2 Obtain the MRA numbers by completing one of the following:

P M E T a Call VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options. Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.8 P.M., Eastern Time. Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-

4172 (U.S.). b Address a fax to VeriFone MRA Dept. with the model and part number(s) Include a telephone number where you can be reached and your fax number. VX 520 COLOR D/E CTLS INSTALLATION GUIDE 39 VERIFONE SERVICE AND SUPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm. Address the Subject box with to VeriFone MRA Dept. Reference the model and part number in the Note box. NOTE One MRA number must be issued for each VX 520 Color D/E CTLS terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be L E T I A N N 5 Keep a record of the following items:

Assigned MRA number(s). VeriFone serial number assigned to the VX 520 Color D/E CTLS terminal you are returning for service or repair (terminal serial numbers are located on the bottom of the unit). Shipping documentation, such as air bill numbers used to trace the returned. R I F F I D shipment. O E Model(s) returned (model numbers are located on the VeriFone label on the bottom of the VX 520 Color D/E CTLS terminal). VeriFone produces the following accessories and documentation for the VX 520 Color D/E CTLS terminal. When ordering, please refer to the part number in the left column. VeriFone online store at www.store.verifone.com USA VeriFone Customer Development Center, 800-VeriFone (837-4366), E R L T A E V F Monday - Friday, 7 A.M. - 8 P.M., Eastern time International Contact your VeriFone representative T P M E VPN PPR 268-001-01-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wide STA252-001-01-A STA252-005-01-A Swivel stand Wall-mount stand VPN 02746-01 Cleaning kit VPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with modular RJ-11-type connectors E N V O C Accessories and Documentation Printer Paper Supplementary Hardware VeriFone Cleaning Kit Telephone Line Cord 40 VX 520 COLOR D/E CTLS INSTALLATION GUIDE VERIFONE SERVICE AND SUPPORT Accessories and Documentation Documentation VPN DOC252-0xx-EN-A VX 520 Color D/E CTLS Certifications and Regulations VPN DOC252-0xx-EN-A VX 520 Color D/E CTLS Quick Installation Guide VPN DOC252-0xx-EN-A VX 520 Color D/E CTLS Reference Manual L E T I A N N O E R I F F I D E N V O C P M E T V F E E R T A L VX 520 COLOR D/E CTLS INSTALLATION GUIDE 41 VERIFONE SERVICE AND SUPPORT Accessories and Documentation R I F F I D E N V O C P M E T 42 VX 520 COLOR D/E CTLS INSTALLATION GUIDE L E T I A N N O E V F E E R T A L INDEX A accessories 40 documentation 41 ordering 40 printer paper 40 telephone line cord 40 VeriFone cleaning kit 40 C cleaning kit 40 connection ports VX 520 Color D/E CTLS 16 E N contact VeriFone 39 D dial out problems troubleshooting 36 displays troubleshooting 35, 38 documentation 40 acronym definitions 6 conventions 6 ordering 41 V O C E electrical considerations 14, 21 electrostatic discharges 21 prevention 21 environmental factors 14 external printers O E N R I F F I D L P M E T VX 520 Color D/E CTLS RS-232 port connec-

tion 25 external printers supported VeriFone external printers 25 I installation connecting a PIN pad to VX 520 Color D/E CTLS 24 installation VX 520 Color D/E CTLS connecting a smart card reader to VX 520 Color D/E CTLS 24 connecting optional device(s) 23 connecting the terminal power pack 26 connecting the terminal to a telephone line 19 MSAM cards 21 terminal location 13 unpacking the shipping carton 14 integrated printers VX 520 Color D/E CTLS about the integrated printer paper 19 L N integrated printers paper jams 36 troubleshooting 38 E T I A K keypads troubleshooting 36 M maintenance 39 T A MSAM cardholders 21 MSAM cards installation 21 V F E avoid cleaning Smart Card Reader 33 cleaning the terminal 33 cleaning the terminal contacts 33 returning a terminal for repair or replacement 39 E R O optional devices connecting 23 P paper for integrated printers 19 paper jams troubleshooting 36 peripheral devices troubleshooting 36 peripherals troubleshooting 36 VX 520 COLOR D/E CTLS INSTALLATION GUIDE 43 troubleshooting displays 35, 38 keypads 36 peripheral devices 36 peripherals 36 printers 38 terminal transactions 37 terminals 36, 38 E V VX 520 Color D/E CTLS N multi-application capability 11 troubleshooting 38 VX 520 Color D/E CTLS terminals electrical considerations 14 I A F O O INDEX S power packs connecting 26 printer paper 40 mm thermal 40 49 mm thermal 40 sprocket-fed, carbonized 40 printer paper VX 520 CTLS storage 19 printers troubleshooting 38 privacy shield VX 520 CTLS 27 O E S Service 39 service specifications returning a terminal for repair or replacement 39 VX 520 Color D/E CTLS external dimensions 31 VX 520 Color D/E CTLS power 31 VX 520 Color D/E CTLS power pack 31 VX 520 Color D/E CTLS temperature 31 R I F I D T technical support 39 E N contacting VeriFone 39 returning a terminal for repair or replacement 39 O telephone line connections 19 telephone line cords ordering 40 terminal features VX 520 Color D/E CTLS general 15 terminals accessories 40 benefits 10 cleaning 33 documentation 40 environmental factors 14 repair 39 replacement 39 troubleshooting 35, 38 VX 520 Color D/E CTLS features 15 transactions VX 520 Color D/E CTLS contactless cards 28 VX 520 Color D/E CTLS magnetic cards 30 VX 520 Color D/E CTLS smart cards 29 VX 520 COLOR D/E CTLS INSTALLATION GUIDE 44 N R INDEX V R I F I D E N O E O I A F O O E N N R VX 520 COLOR D/E CTLS INSTALLATION GUIDE 45 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com R I F F I D E N V O C L E T I A N N O E V F E E R T A L P M E T VX 520 Color D/E CTLS Installation Guide VeriFone Part Number DOC252-XXX-EN-A, Revision A.1