T41P IP Phone Users Manual

 

Copyright Copyright 2013 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright 2013 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format. When this publication is made available on media, Yealink Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication. Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS. YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide. Declaration of Conformity Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE, FCC. CE Mark Warning This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC. Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference. 2. This device must accept any interference received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

1. Reorient or relocate the receiving antenna. 2. Increase the separation between the equipment and receiver. 3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 4. Consult the dealer or an experience radio/TV technician for help. WEEE Warning To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. GNU GPL INFORMATION Yealink SIP-T41P firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded from Yealink web site:

http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293. About This Guide About This Guide Thank you for choosing the SIP-T41P IP Phone, an ultra-elegant gigabit IP Phone which is especially designed for power users in the office environment. This unit provides business telephony features such as Call Hold, Call Transfer, Busy Lamp Field and Conference. This guide provides everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your IP phone. As well, be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP-T41P IP phone. If this is your first time using the SIP-T41P IP phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide, available online:

http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142. Note The Shared Line, Busy Lamp Field List, Network Directory and Network Call Log features are hidden for IP phones in neutral version, which are designed for BroadWorks environment. Please contact your system administrator for more information. In This Guide This guide is based on firmware version 71. The topics provided in this guide include:

Chapter 1 Overview

Chapter 2 Getting Started

Chapter 3 Customizing Your Phone

Chapter 4 Basic Call Features

Chapter 5 Advanced Phone Features v User Guide for the SIP-T41P IP Phone Table of Contents About This Guide .......................................................................... v In This Guide............................................................................................................................. v Table of Contents ........................................................................ vi Overview ....................................................................................... 1 Hardware Component Instructions ..................................................................................... 1 Icon Instructions ...................................................................................................................... 3 LED Instructions ........................................................................................................................ 5 User Interfaces ......................................................................................................................... 6 Phone User Interface .......................................................................................................... 6 Web User Interface ............................................................................................................. 6 Documentations ..................................................................................................................... 8 Getting Started ............................................................................. 9 Packaging Contents .............................................................................................................. 9 Phone Installation ................................................................................................................. 11 Phone Initialization ................................................................................................................ 14 Phone Status .......................................................................................................................... 14 Basic Network Settings ......................................................................................................... 15 Registration ............................................................................................................................ 16 Idle Screen ............................................................................................................................. 16 Customizing Your Phone............................................................ 17 General Settings ................................................................................................................... 17 Backlight ............................................................................................................................. 17 Language ........................................................................................................................... 18 Time & Date........................................................................................................................ 19 Administrator Password .................................................................................................... 21 Key as Send ........................................................................................................................ 22 Audio Settings ....................................................................................................................... 22 Volume ................................................................................................................................ 22 Ring Tones ........................................................................................................................... 23 Contact Management ........................................................................................................ 25 vi Table of Contents Directory ............................................................................................................................. 25 Local Directory .................................................................................................................. 26 Blacklist ................................................................................................................................ 34 Remote Phonebook ......................................................................................................... 35 Call History Management ................................................................................................... 38 System Customizations ......................................................................................................... 39 Headset Use ....................................................................................................................... 39 DSS Keys .............................................................................................................................. 42 Account Management .................................................................................................... 50 Dial Plan .............................................................................................................................. 52 Live Dialpad ....................................................................................................................... 57 Hotline ................................................................................................................................. 57 Basic Call Features ..................................................................... 60 Placing Calls .......................................................................................................................... 61 Answering Calls ..................................................................................................................... 63 Ending Calls ........................................................................................................................... 64 Redialing Numbers ............................................................................................................... 64 Recent Call In Dialing .......................................................................................................... 64 Auto Answer .......................................................................................................................... 65 Auto Redial ............................................................................................................................ 66 Call Return ............................................................................................................................. 67 Call Mute ............................................................................................................................... 67 Call Hold/Resume ................................................................................................................. 69 Do Not Disturb (DND) ........................................................................................................... 70 Call Forward .......................................................................................................................... 73 Call Transfer ........................................................................................................................... 78 Call Waiting ........................................................................................................................... 79 Conference ........................................................................................................................... 79 Local Conference ............................................................................................................. 79 Network Conference ........................................................................................................ 80 Call Park ................................................................................................................................. 82 Call Pickup ............................................................................................................................. 83 Anonymous Call .................................................................................................................... 86 Anonymous Call Rejection .................................................................................................. 87 Advanced Phone Features ....................................................... 89 Busy Lamp Field (BLF) ........................................................................................................... 89 Call Recording ...................................................................................................................... 92 Hot Desking ............................................................................................................................ 93 Intercom ................................................................................................................................. 95 Outgoing Intercom Calls .................................................................................................. 95 Incoming Intercom Calls .................................................................................................. 95 vii User Guide for the SIP-T41P IP Phone Multicast Paging ................................................................................................................... 97 Sending RTP Stream .......................................................................................................... 97 Receiving RTP Stream ....................................................................................................... 99 Music on Hold ...................................................................................................................... 100 Automatic Call Distribution (ACD) ................................................................................... 101 Messages ............................................................................................................................. 103 Voice Mail ........................................................................................................................ 103 Message Waiting Indicator (MWI) ................................................................................ 104 Troubleshooting ........................................................................ 107 Regulatory Notices ................................................................... 116 Service Agreements ........................................................................................................... 116 Limitations of Liability .......................................................................................................... 116 Safety Instructions ............................................................................................................... 116 Appendix A - Time Zones ........................................................ 120 Index .......................................................................................... 122 viii Overview Overview This chapter provides the overview of the SIP-T41P IP phone. The topics include:

Hardware Component Instructions

Icon Instructions LED Instructions

User Interfaces

Documentations If you require additional information or assistance with your new phone, contact your system administrator. Hardware Component Instructions The main hardware components of the SIP-T41P IP phone are the LCD screen and the keypad. 1 User Guide for the e SIP-T41P IP P hone Hardwar re compone Item LC CD Screen nt instruction ns of the SIP-T T41P IP phone e are:

ption Descrip s, messages, on about call ws informatio elevant data a:

e and other r call duration ncaller ID, all information n mple, ) ons (for exam t or second in ssed call text ompt text (fo r example, "S ate and time ncoming cal Saving file!") Show date Ca Ico Mis Pro Da soft keys, tim me, ler informatio on Indic cates phone power and s some feature e status. Use t assig these keys to gn various fea o activate up atures. p to three acc counts and Togg gles and indic cates the mu ute feature. Togg gles and indic cates the he adset mode

. Acc esses voice m mails. Redi ials a previou usly dialed nu umber. Togg gles the hand ds-free speak kerphone mo ode. me of the han ndset, heads et, speaker, Adju and Prov avai usts the volum ringer. ides the digit lable in cont ts, letters, and text-sensitive aracters d special cha applications s. Scro ll through the e displayed in nformation. Con firms actions or answers in ncoming cal ls. Can cels actions or rejects inc coming calls. Labe featu el automatic ures. ally to identit ty their conte ext-sensitive Po ower Indicato or LED Lin ne Keys M ute Key He eadset Key Me essage Key Re edial Key Sp peakerphone e Key Vo olume Key Ke eypad So oft Keys 2 Icoon Instru uctions Over rview Icons ap ppear on the phone LCD screen are d described in t the following g table:

Icon Description n Netwo ork is unavail able Regist tered succes sfully Regist tration failed Regist tering Hands s-free speake erphone mod de Hands set mode Heads set mode Voice e Mail Auto A Answer Do No ot Disturb Call H Hold Call M Mute Ringe r volume is 0 Keypa ad Lock Call Fo orward/Forw warded Calls Missed d Calls Recei ved Calls Place ed Calls Recor rding box is fu ull 3 User Guide for thee SIP-T41P IP P hone Icon Description n A call cannot be r recorded Recor rding starts su uccessfully Recor rding cannot t be started Recor rding cannot t be stopped d 4 Overview LED Instructions Power Indicator LED LED Status Description Solid red The phone is initializing. Fast flashing red The phone is ringing. The network is disconnected. Slow flashing red The phone receives a voice mail. Off The phone is powered off. Line key LED LED Status Description Solid green The line is seized. The line is in conversation. Fast flashing green The line receives an incoming call. Slow flashing green The call is placed on hold. Off The line is inactive. Line key LED (configured as BLF key) LED Status Description Solid red The monitored user is busy. Fast flashing red The monitored user receives an incoming call. Off The monitored user is idle. The monitored user does not exist. Line key LED (used as page switch key) LED Status Description Solid red There is a parked call on the line key of the non-current page. Solid green There is a call on the line key of the non-current page. Fast flashing green Fast flashing red The line receives an incoming call on the non-current page. The monitored user receives an incoming call on the non-current page. Off Line keys are idle. 5 User Guide for the SIP-T41P IP Phone User Interfaces There are two ways to customize specific configurations on your SIP-T41P IP phone:

Using the user interface on the IP phone. Using the user interface in an internet browser window from your PC. The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone user interface or the web user interface. Phone User Interface You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced Settings option is only accessible to an administrator, and the default administrator password is admin (case-sensitive). For more information on customizing your phone using the available options from the phone user interface, refer to Customizing Your Phone on page 17. Web User Interface In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of your new phone. To obtain the IP address, press the OK key on the phone. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC. The default administrator user name and password are both admin

(case-sensitive). The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table:

Options Phone User Interface Web User Interface Status

--IPv4

--MAC

--Firmware

--Network

--Phone

--Accounts Basic Call Features 6 Options Phone User Interface Web User Interface Overview

--Auto Answer

--Auto Redial

--Call Forward

--Call Waiting

--Call Park

--Call Pickup

--Call Return

--Conference

--Anonymous Call

--Anonymous Call Rejection

--DND Basic Phone Settings

--Language

--Time & Date

--Administrator Password

--Ring Tones

--Backlight

--Call Waiting

--Phone Volume

--Call History Management

--Contact Management

--Directory

--Local Directory

--Blacklist

--Remote Phonebook

--Dial Plan

--DSS Keys

--Key as Send

--Hot Line

--Live Dialpad Advanced Phone Features

--BLF

--Call Recording

--Intercom

--Multicast Paging

--Music on Hold

--ACD

--Messages SIP Account

--User Options

--Register Status 7 User Guide for the SIP-T41P IP Phone Options Phone User Interface Web User Interface

--Account Active

--Label

--Display Name

--Register Name

--User Name

--Password

--SIP Server

--Server Option

--Registrar Port

--Outbound Status

--Outbound Proxy

--NAT Traversal

--STUN Status

--STUN Server Note The table above lists most of the feature options. Please refer to the relevant sections for more information. Documentations The following table shows documentations available for the SIP-T41P IP phone. Name Contents Quick Installation Guide Quick Reference Guide User Guide Basic setup of the phone Basic call features and phone customizations Phone/Web user interface settings Basic call features and advanced phone features Where found In the package In the package Format/ Language PDF/English PDF/English CD attached in the package PDF/English Note You can also download the latest documentations from website:

http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142. 8 Getting Started Getting Started This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T41P IP phone. The topics include:

Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone, contact your system administrator. Packaging Contents The following components are included in your SIP-T41P IP phone package:

SIP-T41P IP Phone 9 User Guide for the e SIP-T41P IP P hone

Phone e Stand

Wall M Mount Bracke et (Optional)

Power r Adapter (O ptional)

Hands set & Handse et Cord

Ethern net Cable

Quick k Installation G Guide & Quic ck Reference e Guide 10 Getting Sta arted

CD-RO OM Check th administ he list before trator. e installation. If you find an nything missin ng, contact y your system Ph hone Ins stallation n If your p hone is alrea ady installed, proceed to Phone Initiali ization on pa age 14. ion introduce This sect contents s:

es how to ins tall the phon ne with the co omponents i n the packag ging

Atta ach the stand d or the optio onal wall mou unt bracket

Con nnect the han ndset and op ptional head set

Con nnect the net twork and po ower 1) Atta ach the stand d or the optio onal wall mo unt bracket Des sk Mount Met thod 11 User Guide for the e SIP-T41P IP P hone Wall l Mount Meth hod (Optiona al) The he attach T4X IP P eadset is not p h the wall mou Phones. provided in the unt bracket, r e packaging efer to Yealin contents. For k Wall Mount r more informa Quick Installa ation on how to or ation Guide fo 2) Co nnect the ha andset and op ptional head dset Note e 12 Getting Sta arted Notee The he admin eadset is not p istrator for mo e packaging provided in the on. ore informatio contents. Co ontact your sys stem 3) Co nnect the ne etwork and po ower You hav will advis ve two option se you which ns for power a and network h one to use. k connection s. Your system m administrat tor

AC p power (Optio onal)

Pow wer over Ethe rnet (PoE) AC Pow wer (Optio nal) To conne ect the AC p power:

1. Con con 2. Con the nnect the DC nect the oth C plug on the er end of the power adap e power ada pter to the DC apter into an C5V port on electrical po the phone a ower outlet. and nnect the sup Internet port pplied Ethern in your netw et cable bet work or switch tween the Int h/hub device ternet port o e port. n the phone and Power over Ether net Using a r 802.3af) regular Ether compliant sw rnet cable, th he SIP-T41P IP

. witch or hub P phone can be powered d from a PoE

(IEEE To conne ect the PoE:

1. Con ava nnect the Eth ilable port on ernet cable n the in-line p between the power switch e Internet po h/hub. rt on the pho one and an 13 User Guide for the e SIP-T41P IP P hone Note e If in-line Etherne e power is pro et cable and ovided, you d switch/hub is ont need to PoE complia connect the nt. AC adapter. Make sure th e The ph

(person one can also nal computer share the ne r). It is an optio twork with oth onal connect her network d tion. devices such a as a PC Importa and co ant! Do not un nplug or remo onfigurations. ove power to the phone w while it is upda ting firmware Ph hone Init tializatio on After you following ur phone has g steps:

s been powe ered on, the s system boots s up and perf forms the Automat tic Phone Init tialization The pho phone L ne finishes th LCD screen w he initializatio will display "Ini n process by itializingple y loading the ease wait" du saved confi uring the initia guration. The e alization. DHCP (D Dynamic Host t Configuratio on Protocol) By defau obtain th address ult the phone he valid IPv4 and DNS ad e attempts to network sett dress. o contact a D tings, e.g., IP DHCP server address, sub in your netwo bnet mask, de ork in order t efault gatew o way Note e If your network does s not use DHC CP, proceed to o Basic Netwo ork Settings on n page 15. Ph hone Sta atus You can n view phone e status via ph hone user int terface or we eb user interf ace. Availabl e information n of phone st tatus include es:

Netw IP an work status in ncluding IPv4 nd LAN mask k. 4 status, IP ad ddress mode, MAC addre ess, LAN type,

, LAN 14 Getting Sta arted

Pho ID a ne status inc nd MAC add luding devic dress). e model, har rdware versio on, firmware version, prod duct

Acc count status in ncluding reg ister status of f SIP account ts. To view t the phone sta atus via phon ne user interf face:

1. Pres 2. Pres s , or pre s or ess Menu->Sta to scroll thro atus. ough the list a and view the e specific info ormation. To view t the phone sta atus via web b user interfac ce:

1. Ope 2. Ente 3. Ente 4. Clic The en the web b browser of yo our computer r. er the IP addr ress in the bro owsers addr ame (admin) and passwo er the user na k Confirm to first page sho login. ows the avai lable informa ation of phon ne status. ress bar, and ord (admin) in then press th n the login pa he Enter key. age. Ba asic Netw work Se ettings If your p network only or b hone canno settings man both IPv4 and t contact a D nually. IP pho d IPv6 addres DHCP server ones support sses. for any reaso the IPv4 add on, you need dress only, the d to configure e e IPv6 addres ss To config gure the IP ad ddress mode e via phone u user interface e:

1. Pres 2. Pres 3. Pres s Menu->Sett s or tings->Advan to select IPv nced Settings v4, IPv6 or IPv s (password:

v4 & IPv6 from admin) ->Ne m the IP Mod etwork->WAN e field. Port. s the Save so oft key to acc cept the cha ange or the B Back soft key to cancel. To config gure a static IPv4 address s via phone u user interface e:

1. Pres Port-

2. Ente DNS s Menu->Sett

->IPv4->Static er the desired fields respec tings->Advan c IP Client. d values in the ctively. nced Settings s (password:

admin) ->Ne etwork->WAN N e IPv4, Subne et Mask, Defa ault Gateway y, Pri DNS and d Sec 15 User Guide for the SIP-T41P IP Phone 3. Press the Save soft key to accept the change or the Back soft key to cancel. To configure a static IPv6 address via phone user interface:

1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port->IPv6->Static IPv6 Client. 2. Enter the desired values in the IPv6 IP, IPv6 IP Prefix, IPv6 Gateway, IPv6 Pri.DNS and IPv6 Sec.DNS fields respectively. 3. Press the Save soft key to accept the change or the Back soft key to cancel. Note Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. Registration Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you start up your phone, the phone will be registered and ready to use. If your phone is not registered, you may have to register it. For more information on how to register your phone, refer to Account Management on page 50. Idle Screen If the phone has successfully started up, the idle LCD screen is shown as below. The idle screen shows the label of current account, time and date, and four soft keys. 16 Custom mizing Your P hone Cu ustomiz zing Yo our Pho ne n customize y e and so on. ll history. You your SIP-T41P You can add can also ha IP phone by d contacts to ndle incomin configuring t o the phone ng calls from the backligh s local direc different con t, time & dat tory manuall ntacts in diffe te, y or erent You can ring tone from cal ways. This cha topics in pter provides nclude:

s basic opera ating instruct ions for custo omizing your phone. The

Gen neral Settings s

Aud dio Settings

Con ntact Manag ement

Call History Mana agement

Syste em Customiz zations If you req system a quire additio onal informati

. administrator ion or assista nce with you ur new phone e, contact yo our Ge eneral S Settings Ba cklight You can screen. B n configure th Backlight sta he backlight tus on the LC feature to ad CD screen ca djust the brig an be configu ghtness of the ured as the f D e phone LCD ollowing type es:

Alw ways on: Back klight is on pe ermanently. 1mi inac in, 2min, 5mi ctive for app n, 10min, 30m proximately 1 min: Backligh min, 2min, 5m ht is turned of min, 10min or ff when the p r 30min. phone has be een To config gure the bac cklight via ph one user inte erface:

1. Pres Setti 2. Pres Bac s Menu->Sett ings->Backlig s or klight Time fie tings->Advan ght.

, or the Switc eld. nced Settings s (password:

admin) ->Pho one ch soft key to o select the d desired value e from the 17 User Guide for the e SIP-T41P IP P hone 3. Pres You can Settings-

oft key to acc s the Save so n also configu ure the back

->Preference

. cept the cha klight via web ange or the B b user interfac Back soft key ce at the pa to cancel. th Lan nguage The defa use the s the lang interface interface ault languag same langua guage of you e will use Eng e and the we e of the pho age as which ur internet bro glish by defau eb user interf ne user interf h of your inter owser is not su ult. You can c ace respecti face is Englis rnet browser upported by change the l ively from ea h. The phone for the web y the phone, language for ach other. and e will detect a user interfac ce. If r the web use r the phone u user of the suppor Not all d on the lang depen system administrator

. phone rted languag guage packs c r for more info es are availab currently load ormation abo ble for selectio ded to the IP p ut the availab on. The availa phone. Please ble language es able languag e contact you ur s of your new w To chang ge the langu uage for the p phone user in nterface:

1. Pres 2. Pres s Menu->Sett s or tings->Basic S to select the Settings->Lan e desired lan nguage. guage. 3. Pres Text s the Save so on the LCD oft key to acc cept the cha ange. screen will ch hange to the e selected la nguage. To chang ge the langu uage for the w web user inte erface:

1. Clic 2. Sele k on Settings ect the desire

->Preference e. from the pul ed language l-down list of f Language. Note e 18 Custom mizing Your P hone 3. Clic Text k Confirm to on the web accept the c change. user interfac ce will chang e to the sele cted langua age. Tim me & Date e The time configur Protocol phone c administ e and date d re the phone l (SNTP) serve cannot obtai trator for mor isplay on the e to obtain th er automatica n the time an re informatio e LCD screen he time and d ally, or config nd date from n. when the ph date from the gure the date m the SNTP se hone is idle. Y e Simple Netw e and time m rver, contac You can work Time manually. If th he m t your system To config gure the SNTP P settings via a phone user interface:

me & Date->SN o select the t NTP Settings. time zone tha at applies to your 1. Pres 2. Pres area s Menu->Sett s or a from the Tim default time tings->Basic S

, or the Switc me Zone field zone is "+8 C Settings->Tim ch soft key to d. China(Beijing) The 3. Ente resp 4. Pres Day er the domain pectively. s or ylight Saving f

, or the Switc field. n names or IP P addresses i rver 1 and NT TP Server 2 fie elds

)". n the NTP Ser ch soft key to o select the d desired value e from the 5. Pres s the Save so oft key to acc cept the cha ange or the B Back soft key to cancel. Note e refer to Appe Please

. phone endix A - Time e Zones for the e list of availab ble time zone es on the IP 19 User Guide for the SIP-T41P IP Phone To configure the time and date manually via phone user interface:

1. Press Menu->Settings->Basic Settings->Time & Date->Manual Settings. 2. Enter the specific time and date. 3. Press the Save soft key to accept the change. The time and date on the LCD screen will change accordingly. 20 To config gure the time e and date fo ormat via pho one user inte rface:

Custom mizing Your P hone 1. Pres 2. Pres or 24 s Menu Settin s or 4 Hour) from ngs->Basic Se

, or the Switc the Clock fie ettings->Time ch soft key to eld. e & Date->Tim o select the d me & Date For desired time rmat. format (12 H our ch soft key to o select the d desired date format from the 3. Pres Date 4. Pres There ar MMM","W and "MM

, or the Switc s or e Format field d. s the Save so e 7 available WWW" repres MM" represen e date forma sents the abb nts the first thr oft key to acc cept the cha ats. For examp breviation of ree letters of ange or the B ple, for the d the week, "D the month. Back soft key date format "W DD" represent to cancel. WWW DD ts two-digit d day, The date e formats you u need to kn ow:

D Date Format Exa ample (2013-

-2-27) WW WW MMM DD D Wed Feb 27 7 DD-MMM-YY D YYYY-MM-DD Y DD/MM/YYYY D Y MM/DD/YY DD D MMM YYYY Y WW WW DD MMM M 27-Feb-13 2013-02-27 7 27/02/2013 3 02/27/13 27 Feb 2013 3 Wed 27 Feb b You can Settings-

n also configu ure the date e.

->Time & Date and time set ttings via web b user interfa ace at the pa ath Ad ministrato or Passw word The Adv administ administ anced Settin trator passwo trator passwo ngs option is o ord is admin. ord as soon a only accessib For security r as possible. ble to an adm reasons, you ministrator. Th should chan he default nge the defa ult To chang ge the admin nistrator pass sword via pho one user inte erface:

1. Pres 2. Ente 3. Ente s Menu->Sett er the current tings->Advan t password in er the new pa assword in th nced Settings n the Current e New PWD f s (password:

PWD field. field. admin) ->Set t Password. 21 User Guide for the e SIP-T41P IP P hone 4. Ente er the new pa assword aga in in the Con nfirm Passwor rd field. 5. Pres You can Security-

s the Save so n also configu

->Password. oft key to acc cept the cha ure the admi nistrator pass ange or the B sword via we Back soft key eb user interfa to cancel. ace at the p ath Key y as Sen d You can n set the "#" o or "*" to perfo orm as a send d key while di ialing. To config gure key as s send via pho one user inter rface:

1. Pres 2. Pres or se s Menu->Fea s or elect Disable atures->Key a

, or the Switc e to disable th as send. ch soft key to his feature. o select # or *

* from the Ke ey As Send fie eld, 3. Pres s the Save so oft key to acc cept the cha ange or the B Back soft key to cancel. You can Features n also configu s->General In ure key as se nformation. nd via web u user interface e at the path h Au udio Sett tings Vo lume You can can also

(handse during a n press the vo o press the vo et, speakerph a call. olume key to olume key to hone or head adjust the rin adjust the re dset), when th nger volume eceiver volum he phone is i when the ph me of engage n the dialing You hone is idle. Y vices ed audio dev interface or 22 To adjus st the volume e when the ph hone is idle:

1. Pres s t to adjust the ringer volum me. Custom mizing Your P hone To adjus st the volume e when the ph hone is durin g a call:

1. Pres spea s t akerphone o to adjust the or headset). volume of c currently used d audio devic ce (handset, Note e If the ri inger volume is adjusted to o minimum, th he icon w will appear on the LCD scre en. Rin ng Tones Ring ton distingui from you to indicate in es are used t sh the differe ent accounts s. ur neighbors ncoming call s registered o s. You can se on your phone elect differen e, or to distin nt ring tones t to hone guish your ph To selec t a ring tone for the phon e via phone user interfac ce:

1. Pres 2. Pres 3. Pres s Menu->Sett s or tings->Basic S to select the Settings->Rin e desired ring g Tones. g tone. s the Save so oft key to acc cept the cha ange or the B Back soft key to cancel. To selec t a ring tone for the acco ount via web user interfac e:

nt. ed account fr 1. Clic 2. Sele 3. Clic 4. Sele k on Accoun ect the desire k on Basic. ect the desire rom the pull-

down list of A Account. ed ring tone f from the pull-

-down list of R Ring Type. 23 User Guide for the SIP-T41P IP Phone If Common is selected, this account will use the ring tone selected for the phone at the path of the web user interface Settings->Preference. 5. Click Confirm to accept the change. Note You can select a ring tone for the account via web user interface only. To upload a custom ring tone for your phone via web user interface:

1. Click on Settings->Preference. 2. Click Browse to locate a ring tone (the file format must be *.wav) file from your local system. 3. Click Upload to upload the file. The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact (if not assigned, play the ring tone assigned to the contact group) in the local directory (refer to Adding Contacts in the Contact Management section). Otherwise, the phone will play the ring tone assigned to the account. If both the contact ring tone and the account ring tone are not assigned, then the phone will play the ring tone assigned for the phone. Note 24 Co ontact M Managem ment Custom mizing Your P hone This sect ion provides include:

the operatin ng instruction s for managi ing contacts

. The topics

Dire ctory

Loca al Directory Blac cklist Rem mote Phoneb ook Dir rectory Directory Directory y provides ea y, History, Re asy access to mote Phone o the lists you Book and LD u use frequen DAP. ntly. The lists c can be Local l To config gure the dire ctory via we b user interfa ace:

1. Clic 2. In th click k on Director he Directory b k . ry->Setting. block, select the desired l list from the D Disabled colu umn and the en selected list appears in th he Enabled c ore lists to the bled column f enabled lists 2 to add mo from the Ena play order of column. e Enabled co n, select the d lumn. desired list an nd click s, select the d desired list an nd click The 3. Rep 4. To re 5. eat the step emove a list f To a or adjust the disp

. The phone LCD s screen displa ays the list(s) i in the adjuste ed order. 25 User Guide for the SIP-T41P IP Phone 6. Click Confirm to accept the change. Note You can configure the directory via web user interface only. To check the directory via phone user interface:

1. Press the Directory soft key when the phone is idle. The phone LCD screen displays the enabled list(s) in the directory. If there is only one list in the directory, pressing the Directory soft key will enter this list directly. Note If the remote phonebook and LDAP features are not configured in advance, you cannot see the remote phonebook and LDAP lists on the phone user interface. For more information about the remote phonebook, refer to Remote Phonebook on page 35. For more information about the LDAP, contact your system administrator. Local Directory The built-in phone directory can store the names and phone numbers of your contacts. You can store up to 1000 contacts in your phone's local directory. There are four default groups in the local directory: All Contacts, Company, Family and Friend. You can add new groups and add new contacts to different groups in the local directory. You can edit, delete or search for a contact in the local directory. You can also call a contact from the local directory. Adding Groups To add a group to the local directory:

1. Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory in the directory by default. If Local Directory is removed from the directory, press Menu->Directory->Local Directory to enter the local directory. 26 Custom mizing Your P hone 2. Pres 3. Ente 4. Pres s the Group s er the desired soft key. d group nam s or to select the e in the Nam e desired ring me field. g tone from t he Ring Tone es field. 5. Pres s the Add sof ft key to acc cept the chan nge or the Ba ack soft key to cancel. You can n also edit or Edi ting Group ps delete the C Company, Fa mily and Frie end contact g groups. To edit a a group in the e local direct tory:

1. Pres The direc s the Directo IP phone ent ctory by defa ory soft key. ters the local ault. l directory dir rectly as ther re is only Loca al Directory i n the If Lo Dire 2. Sele 3. Pres cal Directory ctory to ente ect the desire s the Option y is removed er the local d from the dire directory. ectory, press ed contact g roup. soft key and d then select Detail from t he prompt lis st. Menu->Direc ctory->Local 4. Pres 5. Pres s or s the Save so to highlight the group in oft key to acc cept the cha formation an ange or the B nd then edit. Back soft key to cancel. Del eting Grou ups To delete e a group fro om the local directory:

1. Pres The direc s the Directo IP phone ent ctory by defa ory soft key. ters the local ault. l directory dir rectly as ther re is only Loca al Directory i n the If Lo Dire cal Directory ctory to ente y is removed er the local d from the dire directory. ectory, press Menu->Direc ctory->Local 27 User Guide for the e SIP-T41P IP P hone ed contact g roup. 2. Sele 3. Pres The ect the desire s the Option phone LCD s soft key and d then select the prompt li ist. screen prom pts the follow Delete from wing warning g:

4. Pres s the OK soft key to confi Add ding Conta acts rm the deleti ing or the Ca ancel soft key y to cancel. You can n add contac cts to the loc cal directory i n the followin ng ways:

Ma nually

From m call history y From m remote ph honebook Adding g Contacts s Manually To add a a contact to t the local dire ectory manua ally:

1. Pres The direc s the Directo IP phone ent ctory by defa ory soft key. ters the local ault. l directory dir rectly as ther re is only Loca al Directory i n the y is removed er the local d from the dire directory. ectory, press Menu->Direc ctory->Local ed contact g roup and pre ess the Enter soft key. If Lo Dire 2. Sele 3. Pres 4. Ente cal Directory ctory to ente ect the desire s the Add so er the name a ft key. and the offic ce, mobile or other numbe ers in the corr responding f ields. 5. Pres Acc If Au to th 6. Pres Tone 7. Pres s or count field. uto is selected he contact fr s or es field. s the Add sof

, or the Switc ch soft key to o select the d desired acco ount from the e d, the phone rom the loca

, or the Switc e will use the l directory. ch soft key to first available e account w when placing calls o select the d desired ring to one from the Ring ft key to acc cept the chan nge or the Ba ack soft key to cancel. 28 Note e Custom mizing Your P hone If the c existed contact has ex d!. xisted in the d directory, the LCD screen w will prompt C ContactName Adding g Contacts s from Call History To add a a contact to t the local dire ectory from th he call histor ry:

soft key. 1. Pres 2. Pres 3. Pres s the History s or s the Option to highlight the desired e entry. Move to Co soft key, and d then select ntacts from t the prompt lis st. ct name. 4. Ente 5. Pres The er the contac s the Save so entry is succe oft key to acc cept the cha ange. essfully saved d in the loca l directory. Adding g Contacts s from Rem mote Phone ebook To add a a contact to t the local dire ectory from th he remote ph honebook:

Directory->R Remote Phon e 1. Pres If Re Boo 2. Sele 3. Pres 4. Pres 5. Pres If the

"Ove con s Menu->Dire emote Phone k to enter the ect the desire s or s the Option s the Save so e contact ha erwrite the or tact in the lo For more e information 5. page 35 ectory->Remo ebook is adde e remote pho ote Phone Bo ed to the dire onebook. ook. ectory, press ed remote gro oup and pre oft key. to highlight the desired e soft key, and d then select oft key to sav ve the contac ss the Enter s entry. Move to Co ct to the loca as already ex riginal conta ocal directory n on remote p xisted in the lo ct?". Press th y or the Canc phonebook o ocal director e OK soft key cel soft key to operating, re ntacts from t al directory. ry, the LCD sc y to overwrite o cancel. the prompt lis st. creen will pro ompt l e the origina efer to Remot te Phoneboo ok on Edi ting Conta acts To edit a a contact in t he local dire ectory:

1. Pres The direc s the Directo IP phone ent ctory by defa ory soft key. ters the local ault. l directory dir rectly as ther re is only Loca al Directory i n the If Lo cal Directory y is removed from the dire ectory, press Menu->Direc ctory->Local 29 User Guide for the e SIP-T41P IP P hone Dire 2. Sele 3. Pres 4. Pres ctory to ente ect the desire s or s the Option er the local d directory. ed contact g roup and pre soft key. to highlight the desired c ess the Enter contact. Detail from t soft key, and d then select the prompt li st. 5. Pres 6. Pres s or s the Save so to highlight the contact oft key to acc cept the cha information ange or the B and then ed Back soft key it. to cancel. Del eting Cont tacts To delete e a contact f from the loca al directory:

1. Pres The direc s the Directo IP phone ent ctory by defa ory soft key. ters the local ault. l directory dir rectly as ther re is only Loca al Directory i n the If Lo Dire 2. Sele 3. Pres 4. Pres The cal Directory ctory to ente ect the desire s or s the Option phone LCD s y is removed er the local d from the dire directory. ectory, press Menu->Direc ctory->Local ed contact g roup and pre soft key. to highlight the desired c soft key, and d then select the prompt list. ess the Enter contact. Delete from wing warning g:

screen prom pts the follow s the OK soft n also delete 5. Pres You can All. You can n also manag Directory y. key to confi rm the deleti all contacts by pressing t ing or the Ca he Option so ancel soft key oft key, and th y to cancel. hen select De elete ge contacts v via web user interface at the path Dire ectory->Loca al Pla cing Calls to Contact ts To place e a call to a c contact from the local dir rectory:

1. Pres The direc s Directory so IP phone ent ctory by defa oft key. ters the local ault. l directory dir rectly as ther re is only Loca al Directory i n the 30 Custom mizing Your P hone Menu->Direc ctory->Local y is removed er the local d from the dire directory. ectory, press cal Directory ctory to ente ect the desire If Lo Dire 2. Sele 3. Pres 4. Pres ed contact g roup and pre soft key. ess the Enter contact. to highlight the desired c s or s the Dial sof ft key.

-

-

If on key nly one numb to dial out th ber of the con he number. ntact is store d in the loca al directory, p press the Dial soft If mu soft ultiple numbe key to displa ers of the co ay a list of num ntact are sto mbers. ored in the loc cal directory y, press the Di ial Press or Press the Dia r to high al soft key to light the desi ired number. dial out the number. Sea arching for r Contacts To searc ch for a conta act in the loc al directory:

1. Pres The direc s the Directo IP phone ent ctory by defa ory soft key. ters the local ault. l directory dir rectly as ther re is only Loca al Directory i n the If Lo Dire 2. Pres 3. Ente the cal Directory ctory to ente s the Search er a few cont contact pho y is removed er the local d soft key. tinuous chara one number u from the dire directory. ectory, press Menu->Direc ctory->Local acters of the using the key contact nam ypad. me or continu uous number rs of The app contacts wh pear on the L hose name or CD screen. Y r phone num You can dial mber matches from the resu s the charac ult list. cters entered will Sea arch Sourc ce List in D Dialing You can interface n search a co e. The lists ca ontact from t an be Local D he desired lis Directory, Hist sts when the tory, Remote phone is in th e Phonebook he dialing and LDAP. To config gure search s source list in dialing via w web user inter rface:

1. Clic 2. In th colu k on Director he Search Sou umn and clic ry->Setting. urce List In D k . ialing block, select the de esired list from m the Disable ed The selected list appears in th he Enabled c column. 31 User Guide for the e SIP-T41P IP P hone 3. Rep 4. To re 5. To a eat the step emove a list f adjust the disp 2 to add mo from the Ena play order of ore lists to the bled column f lists, select th e Enabled co n, select the d lumn. desired list an nd click he desired lis st and click or . The phone LCD s screen displa ays the searc h results in th he adjusted o order. 6. Clic k Confirm to accept the c change. Note e You ca an configure s search source e list in dialing via web user interface onl ly. To searc ch for a conta act in the ena abled search h source lists:

. k up the hand dset, press the e speakerph one or press the line key. 1. Pick 2. Ente using tinuous chara er a few cont g the keypad d. acters of the entrys name e or the entry ys phone num mber The mat or entries in the tches the cha to scroll to e enabled sea aracters ente o the desired arch source ered will app d contact, an lists whose na ear on the LC nd then plac ame or phon CD screen. Y e a call to th ne number You can press he contact. s Imp porting/Exp porting Con ntact Lists You can interface n manage yo e. But you ca our phones lo an only impor ocal director rt or export th ry via phone he contact li user interfac st via web us ce or web use er ser interface. To impor rt an XML file e of contact li ist via web us ser interface:

:

32 Customizing Your Phone 1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (file format must be .xml) from your local system. 3. Click Import XML to import the contact list. The web user interface prompts "The original contact will be covered, Continue?". 4. Click OK to complete importing the contact list. To import a CSV file of contact list via web user interface:

1. Click on Directory->Local Directory. 2. Click Browse to locate a contact list file (file format must be.csv) from your local 3. system.

(Optional.) Check the Show Title checkbox. It will prevent importing the title of the contact information which is located in the first line of the CSV file. 4. Click Import CSV to import the contact list. 5.

(Optional.) Mark the On radio box in the Delete Old Contacts field. It will delete all existing contacts while importing the contact list. 33 User Guide for the SIP-T41P IP Phone 6.

(Optional.) Select the contact information you want to import into the local directory from the pull down list of Index. 7. Click Import to complete importing the contact list. To export a contact list via web user interface:

1. Click on Directory->Local Directory. 2. Click Export XML (or Export CSV). 3. Click Save to save the contact list to your local system. Note You can import/export contact lists via web user interface only. Blacklist The built-in phone directory can store the names and phone numbers of the blacklist. You can store up to 30 contacts in your phones blacklist directory. You can add, edit, delete or search for a contact in the blacklist directory. You can also call a contact in the blacklist directory, but an incoming call from the contact in the blacklist directory will be rejected automatically. To add a contact to the blacklist directory manually:

1. Press Menu->Directory->Blacklist. 2. Press the Add soft key. 3. Enter the name and the office, mobile or other numbers in the corresponding fields. 34 Custom mizing Your P hone 4. Pres Acc If Au to th 5. Pres s or count field. uto is selected he contact fr s the Add sof

, or the Switc ch soft key to o select the d desired acco ount from the e d, the phone rom the loca e will use the l directory. first available e account w when placing calls ft key to acc cept the chan nge or the Ba ack soft key to cancel. To move e a contact to o the blacklis st directory:

1. Pres The direc s Directory so IP phone ent ctory by defa oft key. ters the local ault. l directory dir rectly as ther re is only Loca al Directory i n the If Lo Dire 2. Sele 3. Pres 4. Pres The cal Directory ctory to ente ect the desire s or s the Option phone LCD s y is removed er the local d from the dire directory. ectory, press Menu->Direc ctory->Local ed contact g roup and pre soft key. to highlight the desired c soft key and d then select screen prom pts "Move se ess the Enter contact. Add to Black elected to Bla klist from the acklist?". prompt list. rm the setting g. 5. Pres Operatin and sea Directory key to confi s the OK soft ns of editing b ng instruction rching for a c contact in th 6. y on page 26 blacklists, de he blacklist, re leting blackli efer to the op ists, placing c perating instr calls to black ructions of Lo klists ocal Re mote Pho onebook You can the loca corpora r corporate d n access your al directory fro om the corpo te directory. directory thro orate directo ough your ph ory. You can one. You ca also call a co n add conta ontact from act to the You can phoneb access U n configure yo ooks must be URL of the co our new pho e less than 5M orporate dire one to access MB in size. Co ctory. s up to 5 corp ontact your sy porate direc ystem admin tories. All rem mote he nistrator for th To config gure an acce ess URL for re emote phone book via we eb user interfa ace:

1. Clic 2. Ente k on Director er the access ry->Remote P s URL in the Re Phone Book. emote URL fie eld. 35 User Guide for the SIP-T41P IP Phone 3. Enter the name in the Display Name field. 4. Click Confirm to accept the change. Note You can configure an access URL for remote phone book via web user interface only. To access your corporate directory via phone user interface:

1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phonebook. 2. Select the desired remote group, and then press the Enter soft key. The phone connects to load the corporate directory, and then displays the corporate contacts on the LCD screen. 3. Press the Back soft key to back to the previous interface. To search for a contact in the corporate directory:

1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phonebook. 2. Select the desired remote group, and then press the Enter soft key to load the corporate directory. 3. Press the Search soft key. 36 4. Enter a few continuous characters of the contact name or continuous numbers of the contact phone number using the keypad. Customizing Your Phone The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can place a call from the result list. To place a call from the corporate directory:

1. Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Directory->Remote Phone Book to enter the remote phonebook. 2. Select the desired remote group, and then press the Enter soft key to load the corporate directory. 3. Select the desired contact in the corporate directory. 4. Press the Dial soft key. In addition, you can enable the phone to present the caller identity stored in the corporate directory when receiving a call. To enable the presentation of caller identity stored in the remote phonebook:

1. Click on Directory->Remote Phone Book. 2. Select Enabled from the pull-down list of Sremote Name. 3. Enter the refresh period in the Sremote Flash Time (Seconds) field. The default value is 3600 seconds. 4. Click Confirm to accept the change. 37 User Guide for the e SIP-T41P IP P hone Ca all Histor ry Mana agement t The SIP-T Calls and check th list. To sa T41P IP phone d Forwarded he call history ave the call h e maintains c d Calls. The ca y, dial a call, history, you sh call history list all history list add a conta hould enable ts of Placed C supports up act or delete e the history r Calls, Receiv to 400 entries e an entry fro ecord featur ed Calls, Miss s in all. You c m the call his re in advanc sed can story e. To enab le the history y record featu ure via phone e user interfa ace:

1. Pres s Menu->Fea 2. Pres s or field d. atures->Histor

, or the Switc ry Setting. ch soft key to o select Enab ble from the H History Recor rd 3. Pres s the Save so oft key to acc cept the cha ange or the B Back soft key to cancel. To chec k the call his tory:

soft key. s the History LCD screen d displays the a all call list. to switch be etween All, P laced, Rece ived, Missed and Forward ded s or lists. s or s the Option detailed info to select the e desired ent soft key, and d then select ormation of th he entry app try. Detail from t pears on the L the prompt li ist. LCD screen. To dial a a call from the e call history y list:

soft key. s the History s or lists. s or s the Send so oft key. to select the e desired ent try. to switch be etween All, P laced, Rece ived, Missed and Forward ded To add a a contact to t the local dire ectory from th he call histor ry list:

soft key. s the History s or lists. 1. Pres 2. Pres call 3. Pres s or to select the e desired ent try. to switch be etween All, P laced, Rece ived, Missed and Forward ded 38 1. Pres The 2. Pres call 3. Pres 4. Pres The 1. Pres 2. Pres call 3. Pres 4. Pres 4. Pres from s the Option m the prompt soft key, and t list. d then select Move to Co ntacts (or Ad dd to Blacklis t) Custom mizing Your P hone 5. Ente 6. Pres For more er the desired s the Save so e information d values in th e correspond ding fields. oft key to acc cept the cha ange. n, refer to Co ntact Manag gement on p page 25. To delete e an entry fro om the call h history list:

soft key. to switch be 1. Pres 2. Pres call 3. Pres 4. Pres s the History s or lists. s or s the Delete to select the e desired ent try. soft key. etween All, P laced, Rece ived, Missed and Forward ded To delete e all entries f from the call history list:

1. Pres 2. Pres call 3. Pres 4. Pres The s the History s or lists. s the Option s the OK soft phone LCD s soft key. to switch be key. screen prom etween All, P laced, Rece ived, Missed and Forward ded soft key, and d then select Delete All fro om the prom pt list. pts "Delete a all records?". rm the deleti ion or the Ca ancel soft key y to cancel. 5. Pres s the OK soft key to confi Sy ystem Cu ustomiz ations He adset Us se If you wa headset to Phone ant to use a h t mode for us e Installation ysically conn headset, phy se. For more i information o

. on page 11. ect your hea on physically adset and ac connecting ctivate the a headset, r refer 39 User Guide for the SIP-T41P IP Phone Headset Mode Activation/Deactivation To activate the headset mode:

1. Press on the phone. The headset key LED illuminates solid green when the headset mode is activated. Press the line key or the Answer soft key to answer an incoming call, the call will be connected to your headset automatically. Enter the desired number and then press the Send soft key, the phone will place a call using the headset automatically. For more information about using the headset to place a call, refer to Placing Calls on page 61. To deactivate the headset mode:

1. Press again on the phone. The headset key LED turns off when the headset mode is deactivated. Headset Prior You can use headset in priority when enabling the headset prior feature. This feature is especially useful for permanent or full-time headset users. To enable the headset prior feature via web user interface:

1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Headset Prior. 3. Click Confirm to accept the change. 40 Customizing Your Phone To use the headset prior feature, you should activate the headset mode in advance:

1. Physically connect the headset. 2. Press to activate the headset mode. Note If the headset prior feature is enabled, the headset mode will not be deactivated until you press the Headset key again. You can configure headset prior via web user interface only. Dual Headset You can use two headsets when enabling the dual headset feature. To use this feature, you must physically connect headsets to the headset jack and handset jack respectively. Once the phone joins in a call, people with the headset connected to the headset jack has a full-duplex conversation, another people with the headset connected to the handset jack is only allowed to listen to. To enable the dual headset feature via web user interface:

1. Click on Features->General Information. 2. Select Enabled from the pull-down list of Dual Headset. 3. Click Confirm to accept the change. Note You can configure dual headset via web user interface only. 41 User Guide for the SIP-T41P IP Phone DSS Keys There are two types of DSS keys: Line Keys and Programmable Keys. The details will be introduced in the following. The SIP-T41P IP phone supports 15 line keys. Line Keys You can assign predefined functionalities to the line keys. You can also define a label for the line key feature which will appear on the LCD screen. Line keys allow you to quick access features such as call return and voice mail. The line key LED will indicate the monitoring status when the keys are assigned specific features, such as BLF. The default key type of line key 1-3 is Line. The default key type of line key 4-15 is N/A, which indicates that this line key provides no functionality. To assign functionality to the line key via phone user interface:

1. Press Menu->Features->DSS Keys. 2. Select the desired line key, and then press the Enter soft key. 3. Select the desired key type from the Type field. 4. 5. 6. 7. 8. 9. Press the Save soft key to accept the change or the Back soft key to cancel.

(Optional.) Select the desired key event type from the Key Type field.

(Optional.) Select the desired line from the Account ID field.

(Optional.) Enter a string that will appear on the LCD screen in the Label field.

(Optional.) Enter the corresponding value in the Value field.

(Optional.) Enter the corresponding value in the Extension field. You can also configure the line key via web user interface at the path DSSKey->Line Key. Note When the phone is idle, you can also long press the line key to configure it directly on the phone. You can assign functionalities to 15 line keys. These 15 line keys are displayed on three pages. When you assign functionality to line keys located in line key 1-6, the labels of the line keys display on the first page. The following figure shows an example:

When you assign functionality to line key located in line key 7-15, the labels of the line key 6-10 display on the second page, and the labels of the line key 11-15 display on the 42 third page. The right bottom line key is used to switch pages. The following figure shows an example:

Customizing Your Phone The following table lists the page icon status:

Icons 1 Indicates the current page of the line keys. Description 2 3 Indicates the non-current page of the line keys. You can configure the page icon and page switch key LED to indicate the different status. This feature is disabled by default. For more information on the page switch key LED status, refer to LED Instructions on page 5. The following table lists the page icon status for different states:

Icons Status Description The BLF monitored user receives an incoming call on the non-current page. Fast flashing The line receives an incoming call on the non-current page. There is a hold call on the line on the on the non-current page. To configure the page icon to indicate status via web user interface:

1. Click on DSSKey->Line Key. 2. Select Enabled in the Enable Page Tips field. 3. Click Confirm to accept the change. 43 User Guide for the SIP-T41P IP Phone The line key features are explained in the following subchapters in detail:

Line Speed Dial

Voice Mail

Directed Pickup

Group Pickup

DTMF

Prefix Local Group XML Group LDAP

Conference

Forward Transfer

Hold

DND

Group Listening

Zero Touch

URL

Directory For more information, contact your system administrator. Line You can use this key feature to accept the incoming calls, place active calls on hold or resume a held call. It performs the same as a hard line key. Dependencies: Type (Line) Account ID (the account this feature will be applied to) Value (Default/Lock/Float) Usage: When receiving an incoming call, the DSS key LED flashes green:

1. Press the DSS key to accept the incoming call. 2. Press the DSS key to place the active call on hold. 3. Press the DSS key again to resume the held call. If you select Lock in the Value field, the line keys located in the same position of the other page will be automatically assigned the line feature with Lock filled in the Value field. Then you can use this key on every page. This feature is only applicable to line key 1-3. 44 Customizing Your Phone If you select Float in the Value field, the phone will automatically switch to the page the line key is located when the line key receives an incoming call. Speed Dial You can use this key feature to speed up dialing the numbers often used or hard to remember. Dependencies: Type (Speed Dial) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the number you want to dial out) Usage: Press the DSS key to dial out the number specified in the Value field, using the account selected from the Account ID field. Voice Mail You can use this key feature to connect voice mail quickly. For more information, refer to Voice Mail on page 103. Dependencies: Type (Key Event) Key Type (Voice Mail) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the voice mail access code) Usage: Press the DSS key to dial out the voice mail access code, you can follow the voice prompt to listen to the voice mails. Directed Pickup You can use this key feature to answer someone elses incoming call on the phone. Dependencies: Type (Key Event) Key Type (Direct Pickup) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the direct pickup code followed by the specific phone number) Usage: Press the DSS key on your phone when the specific phone number receives an incoming call. The call is answered on your phone. Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group. Dependencies: Type (Key Event) Key Type (Group Pickup) Account ID (the account this feature will be applied to) 45 User Guide for the SIP-T41P IP Phone Label (key label displayed on the LCD screen) Value (the group pickup feature code) Usage: Press the DSS key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone. DTMF You can use this key feature to send the specification of arbitrary key sequences via DTMF. Dependencies: Type (Key Event) Key Type (DTMF) Label (key label displayed on the LCD screen) Value (DTMF sequence) Note DTMF sequence can only contain "0-9", "*", "#" and "A-D". Usage: Press the DSS key during an active call to send the key sequence specified in the Value field. Prefix You can use this key feature to add a specified prefix number before the dialed number. Dependencies: Type (Key Event) Key Type (Prefix) Label (key label displayed on the LCD screen) Value (the prefix number) Usage: Press the DSS key when the phone is idle, the phone enters into the dialing screen and displays the prefix number which you specified in the Value field, enter other digits and then dial out. Local Group You can use this key feature to access the contact group in the local directory quickly. For more information, refer to Local Directory on page 26. Dependencies: Type (Key Event) Key Type (Local Group) Local Group (the contact group name you want to access) Label (key label displayed on the LCD screen) Usage: Press the DSS key to access the contact group specified in the Local Group field. XML Group You can use this key feature to access the remote group in your corporate directory 46 Customizing Your Phone quickly. You should configure the remote phonebook in advance. For more information, refer to Remote Phonebook on page 35. Dependencies: Type (Key Event) Key Type (XML Group) XML Group (the remote group name you want to access if the remote phonebook is configured) Label (key label displayed on the LCD screen) Usage: Press the DSS key to access the remote group specified in the XML Group field. LDAP You can use this key feature to access the LDAP search interface quickly. Dependencies: Type (Key Event) Key Type (LDAP) Label (key label displayed on the LCD screen) Usage:

1. Press the DSS key to access the LDAP search interface. 2. Enter a few continuous characters of the contact name or continuous numbers of the contact phone number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. Conference You can use this key feature to set up a conference call. For more information, refer to Conference on page 79. Dependencies: Type (Key Event) Key Type (Conf) Label (key label displayed on the LCD screen) Value (the number you want to add to the conference) Usage: Press the DSS key during an active call to set up a conference with the number specified in the Value field. Forward You can use this key feature to forward an incoming call to someone else. For more information, refer to Call Forward on page 73. Dependencies: Type (Key Event) Key Type (Forward) Label (key label displayed on the LCD screen) Value (the number you want to forward to) Usage: Press the DSS key to forward an incoming call to the number specified in the Value field. 47 User Guide for the SIP-T41P IP Phone Transfer You can use this key feature to handle the call differently depending on the transfer mode on DSS key when there is an active call on the phone. Dependencies: Type (Key Event) Key Type (Tran) Label (key label displayed on the LCD screen) Value (the number you want to transfer to) Usage:

When the transfer mode on DSS key is Blind Transfer, press the DSS key to complete the blind transfer to the number specified in the Value field.

When the transfer mode on DSS key is Attended Transfer, press the DSS key to dial out the number specified in the Value field, and then you can perform the attended or semi-attended transfer.

When the transfer mode on DSS key is New Call, press the DSS key to place a new call to the number specified in the Value field. Note You can configure the transfer mode on DSS key via web user interface at the path Features->Transfer. For more information on how to configure the transfer mode on DSS key, refer to Busy Lamp Field (BLF) on page 89. Hold You can use this key feature to place an active call on hold or retrieve a held call. Dependencies: Type (Key Event) Key Type (Hold) Label (key label displayed on the LCD screen) Usage:

1. Press the DSS key during an active call to place the call on hold. 2. Press the DSS key again to retrieve the held call. DND You can use this key feature to activate or deactivate the DND mode. Dependencies: Type (Key Event) Key Type (DND) Label (key label displayed on the LCD screen) Usage:

1. Press the DSS key to activate the DND mode. 2. Press the DSS key again to deactivate the DND mode. When the DND mode is activated, the incoming calls will be rejected automatically. Note 48 Customizing Your Phone Group Listening You can use this key feature to activate the Speakerphone and Handset/Headset mode at the same time. It is suitable for the group conversation which has more than one person at one side. You are able to speak and listen through the handset/headset, meanwhile the others nearby can only listen through the speaker. Dependencies: Type (Key Event) Key Type (Group Listening) Label (key label displayed on the LCD screen) Usage:

1. During a call, press the DSS key to activate the group listening mode. You can then speak and listen through the handset/headset, other people at your side can listen through speaker at the same time. 2. Press the DSS key again to deactivate the group listening mode. Zero Touch You can use this key feature to configure auto provision and network parameters quickly. Dependencies: Type (Key Event) Key Type (Zero Touch) Label (key label displayed on the LCD screen) Usage:

1. Press the DSS key to access the zero touch screen. 2. Press the OK soft key within a few seconds. 3. Configure the network parameters in the corresponding fields. 4. Press the Next soft key. 5. Configure the auto provision parameters in the corresponding fields. 6. Press the OK soft key. The phone will reboot to update configurations. URL You can use this key feature to trigger the phone to send a HTTP GET request contained a specific URL. Dependencies: Type (URL) Label (key label displayed on the LCD screen) URL (the URL contained in the HTTP GET request) Usage: Press the DSS key to trigger the phone to send a HTTP GET request contained the URL specified in the URL field. Directory You can use this key feature to easy access to the lists you use frequently. For more 49 User Guide for the SIP-T41P IP Phone information, refer to Directory on page 25. Dependencies: Type (Key Event) Key Type (Directory) Label (key label displayed on the LCD screen) Usage: Press the DSS key to immediately access to the lists you use frequently. Programmable Keys You can customize the soft keys, navigation keys and function keys. To customize the programmable keys via web user interface:

1. Click on DSSKey->Programmable Key. 2. Customize specific features for these keys. 3. Click Confirm to accept the change. Note You can configure the programmable keys via web user interface only. Account Management You can register one or multiple accounts on the SIP-T41P IP phone. You can also configure each line key associated with an account or configure multiple line keys associated with an account. Account Registration To register an account via phone user interface:

1. Press Menu->Settings->Advanced Settings (password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 50 3. Select Enable from the Activation field. Customizing Your Phone 4. Enter the desired values in Label, Display Name, Register Name, User Name, Password and SIP Server1 fields respectively. Contact your system administrator for more information. 5. Press the Save soft key to accept the change or the Back soft key to cancel. 6. Repeat steps 2 to 5 until you have registered all accounts. The following figures show single or multiple accounts registered on the phone:

Single account:

Multiple accounts:

To disable an account via phone user interface:

1. Press Menu->Settings->Advanced Settings (password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 3. Select Disable from the Activation field. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also register or disable an account via web user interface at the path Account->Register. Multiple Line Keys per Account You can configure multiple line keys associated with an account. This enhances call visualization and simplifies call handling. If this is the case, the LCD screen resembles the following figure:

51 User Guide for the SIP-T41P IP Phone Incoming calls to this line will be distributed evenly among the available line keys. Similarly, outgoing calls will be distributed. Your phone can be configured to have a combination of lines with a single line key and lines with multiple line keys. Dial Plan Dial plan is a string of characters that governs the way your SIP-T41PIP phone processes the inputs received from your phone keypad. The SIP-T41P IP phone supports the following dial plan features:

Replace Rule

Dial-now

Area Code

Block Out The basic expression syntax you need to know:

Syntax Description

. x

[]

()

$

The dot "." can be used as a placeholder or multiple placeholders for any character. Example:

"12." would match "123", "1234", "12345", "12abc", etc. An "x" can be used as a placeholder for any character. Example:

"12x" would match "121", "122", "123", "12a", etc. The square brackets "[]" can be used as a placeholder for a single character which matches any of a set of characters. Example:

"91[5-7]1234" would match "9151234", "9161234", "9171234", etc. The parentheses "( )" can be used to group together patterns, for instance, to logically combine two or more patterns. Example:

"([1-9])([2-7])3" would match "923", "153", "773",etc. The $ should be followed by the sequence number of a parenthesis. The $ plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right parenthesis when there are more than one. Example:

A replace rule configuration: Prefix: "9([5-7])(.)", Replace: "5$2". When you enter "96123" to dial out on your phone, the number will be replaced as "5123" and then dialed out. $2 means the characters in the second parenthesis, that is, 123. Note You can configure the dial plan rules via web user interface only. 52 Customizing Your Phone Replace Rule You can configure one or more replace rules to remove the specified string and replace it with another string. You can configure a pattern with wildcards (expression syntax refer to the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number. For example, a replace rule is configured as "Prefix: 1" and "Replace: 1234567", when you try to dial out the number 1234567, you just need to enter 1 on the phone and then press the Send soft key. To add a replace rule via web user interface:

1. Click on Settings->Dial Plan->Replace Rule. 2. Enter the string (e.g., 2xx) in the Prefix field. 3. Enter the string (e.g., 12345) in the Replace field. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Add to add the replace rule. When you enter the number 234 using the keypad and then dial out, the phone will dial out 12345 instead. Note The valid values of Account field can be one or more digits among 1, 2, and 3. Each digit must be separated by a ,. For example: when you enter the value 1, 2 in the Account field, this replace rule will apply to account1 and account2. If you leave the Account field blank, the replace rule will apply to all accounts. To edit a replace rule via web user interface:

1. Click on Settings->Dial Plan->Replace Rule. 2. Select the desired replace rule by checking the checkbox. 53 User Guide for the SIP-T41P IP Phone 3. Edit the values in the Prefix and Replace fields. 4. Enter the desired line ID in the Account field or leave it blank. 5. Click Edit to edit the replace rules. To delete one or more replace rules via web user interface:

1. Click on Settings->Dial Plan->Replace Rule. 2. Select the one or more replace rules by checking the checkbox(es). 3. Click Del to delete the replace rule(s). Dial-now You can configure one or more dial-now rules on your phone. When the dialed out number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "2xx", then entering any three-digit string begins with 2 will be dialed out automatically on the phone. To add a dial-now rule via web user interface:

1. Click on Settings->Dial Plan->Dial-now. 2. Enter the desired value (e.g., 1234) in the Rule field. 3. Enter the desired line ID in the Account field or leave it blank. For more information about the valid values of Account field, refer to Replace Rule on page 53. 4. Click Add to add the dial-now rule. When you enter the number 1234 using the keypad, the phone will dial out 1234 automatically without pressing any key. You can also edit or delete the dial-now rule, refer to Replace Rule on page 53 for more information. Note 54 Customizing Your Phone Time Out for Dial-Now Rule You can configure the interval for dial-now rules. That is, you can configure your phone to dial out the phone number automatically, which matches a dial-now rule, after the specified delay time. To configure the time out for dial-now rule via web user interface:

1. Click on Features->General Information. 2. Enter the time within 1-14 (in seconds) in the Time-Out For Dial-Now Rule field. 3. Click Confirm to accept the change. Area Code Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary only when dialing the number outside the code area. For example, area code is configured as "Code: 011, Min Length: 4, Max Length: 11". When you dial out the number "56789" (the length of the number is between 4 and 11), the phone will add the area code and dial out the number "01156789". To configure the area code and lengths via web user interface:

1. Click on Settings->Dial Plan->Area Code. 2. Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields. 3. Enter the desired line ID in the Account field or leave it blank. 55 User Guide for the SIP-T41P IP Phone For more information about the valid values of Account field, refer to Replace Rule on page 53. 4. Click Confirm to accept the change. Note The default values of minimum and maximum length are 1 and 15 respectively. Block Out You can block some specific numbers from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt

"Forbidden Number". To add a block out number via web user interface:

1. Click on Settings->Dial Plan->Block Out. 2. Enter the desired value in the BlockOut Number field. 3. Enter the desired line ID in the Account field or leave it blank. For more information about the valid values of the Account field, refer to Replace Rule on page 53. 4. Click Confirm to add the block out number. 56 Customizing Your Phone Live Dialpad You can enable the live dialpad feature on the SIP-T41P IP phone, which enables the IP phone to automatically dial out the phone number without pressing any other key. You can also configure a period of delay time to dial out the phone number. The phone will dial out the phone number automatically after the specified delay time. To enable the live dialpad via web user interface:

1. Click on Settings->Preference. 2. Select Enabled from the pull-down list of Live Dialpad. 3. Enter the desired delay time (in seconds) in the Inter Digit Time (1~14s) field. 4. Click Confirm to accept the change. Note The default delay time of live dialpad feature is 4s. You can configure live dialpad via web user interface only. Hotline You can dial a hotline number immediately once you lift the handset, press the speakerphone key or press a line key. You can also configure a period of delay time to dial out the hotline number, the phone will dial out the hotline number automatically after the specified delay time. To configure the hotline number via phone user interface:

1. Press Menu->Features->Hot Line. 2. Enter the desired number in the Hot Number field. 3. Enter the delay time (in seconds) in the HotLine Delay field. 57 User Guide for the SIP-T41P IP Phone The valid values range from 0 to10. 4. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure hotline via web user interface at the path Features->General Information. 58 User Guide for the SIP-T41P IP Phone Basic Call Features The SIP-T41P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T41P IP phone. The topics include:

Placing Calls

Answering Calls

Ending Calls Redialing Numbers Recent Call In Dialing

Auto Answer

Auto Redial

Call Return

Call Mute

Call Hold/Resume

Do Not Disturb (DND)

Call Forward

Call Transfer

Call Waiting

Conference

Call Park

Call Pickup

Anonymous Call

Anonymous Call Rejection If you require additional information or assistance with your new phone, contact your system administrator. 60 Pla acing Ca alls Ba asic Call Fea atures You can n place a cal ll in three wa ys using your r SIP-T41P IP p phone:

Using g the handse et

Using g the speake erphone

Using g the headse et You can other pa n also dial the arty. e number first t, and then c choose the w way you want t to speak to the You can and dial on page n search the c l from the sea e 25 and Cal call history, th arch results. F l History Man he local con For more info agement on tact director ormation, refe n page 38. ry or the remo er to Contac ote phonebo t Manageme ook ent During a by press a call, you ca ing the Spea an alternate b akerphone ke between Spe ey, the Heads eakerphone, set key, or pi Headset, or cking up the Handset mo e handset. ode The call to the nu duration of a umber1007 active calls is has lasted 1 s visible on th 15 seconds. e LCD screen n. In the figur re below, the e call To place e a call using g the handset t:

1. Pick 2. Ente 3. Pres k up the hand dset. er the desired s , d number usin

, or the Send ng the keypa d soft key. ad. By defau ult, the # key or set ne either of them page 22 2. y is configured m as send key d as a send k ys. For more i key. You can information, r n set the * key refer to the K y as the send Key as Send o d key on Note e You ca press th examp an also dial us he OK key. Th ple, SIP URI: 36 sing the SIP UR he maximum S 606@sip.com, RI or IP addres SIP URI or IP ad IP: 192.168.1. ss. To obtain t ddress length 15. he IP address is 32 charact s of a phone, ters. For Your p more in hone may no nformation. ot support dire ect IP dialing. Contact your r system adm inistrator for To place e a call using g the hands-fr ree speakerp phone mode e:

Do one of the followi ing:

- With h the handse t on-hook, pr ress or t the line key t o obtain a d ial tone. Ente er the desired Pres s , d number usin or the Send soft key. ng the keypa ad. 61 User Guide for the e SIP-T41P IP P hone

- With h the handse t on-hook, en red number u using the key ypad. Pres s ,

, or the nter the desir e Send soft ke ey. To place e a call using g the headset t:

Do one of the followi ing:

- With h the optiona al headset co onnected, pr ress to a activate the Pres s the line key y to obtain a dial tone. Ente er the desired Pres s , d number usin

, or the Send ng the keypa d soft key. ad.

- With h the optiona al headset co onnected, pr ress to a activate the Ente er the desired Pres s , d number usin

, or the Send ng the keypa d soft key. ad. headset mod de. headset mod de. Note e To perm manently use the headset m mode, refer to o Headset Prio or on page 40 0. To place e multiple ca lls:

You can an activ n have more ve call, do on than one ca ne of the follo ll on your SIP-

owing:

-T41P IP phon ne. To place a new call d uring

-

Pres s the line key y. The active call is placed d on hold. Ente er the desired Pres s , d number usin

, or the Send ng the keypa d soft key. ad. ce the origin al call on ho ld.

-

Pres Pres s the Hold so s the NewCa er the desired Ente Pres s , oft key to plac all soft key. d number usin

, or the Send ad. ng the keypa d soft key. You can key to re n press o etrieve the de r to switc esired call. ch between the calls, an d then press the Resume soft 62 Basic Call Features Answering Calls When you are not in another call, you can answer a call in three ways:

Using the handset

Using the speakerphone

Using the headset Note You can ignore incoming calls by pressing the X key, the Reject soft key or the Silence soft key. You can also activate Do Not Disturb mode to ignore the incoming calls without ring on your phone. For more information, refer to Do Not Disturb (DND) on page 70. You can forward incoming calls to someone else by pressing the Fwd soft key. For more information, refer to Call Forward on page 73. Answering When Not in Another Call In all cases, call duration and destination of the active call will appear on the LCD screen. To answer a call using the handset:

1. Pick up the handset. To answer a call using the hands-free speakerphone mode:

Do one of the following:

-

Press .

- With the handset on-hook and the headset mode deactivated, press the Answer soft key.

- With the handset on-hook and the headset mode deactivated, press the line key

(the line key LED flashes green). To answer a call using the headset:

Do one of the following:

-

Press .

- With the headset mode activated, press the Answer soft key.

- With the headset mode activated, press the line key (the line key LED flashes green). Answering When in Another Call If you have an active call, and an incoming call arrives on the phone, do one of the following:

-

Press the Answer soft key. 63 User Guide for the e SIP-T41P IP P hone The incoming ca all is answered d and the or iginal call is p placed on ho old.

-

Pres Pres s to acc s or the cess the new Answer soft k all is answered call. key. The incoming ca d and the or iginal call is p placed on ho old. En nding Ca alls To end a a call:

Do one of the followi ing:

-

-

-

Note e If yo ou are using t he handset, press the Ca ancel soft key y or hang up the handset

. If yo ou are using t he headset, press the Ca ancel soft key y. If yo ou are using t he speakerp phone, press or the C Cancel soft k key. To end or press a call placed s the Resume d on hold, you soft key to re u can press th esume the cal he Cancel sof l before endin ft key to end ng it. the call direc ctly, Re edialing Number rs To redial l the last dial ed number fr rom your pho one:

s twice e. 1. Pres A ca all to your las st dialed num mber is attem pted. To redial l a previously y dialed num mber from you ur phone:

1. Pres 2. Pres pres s when n the phone i s idle. s or ss or the to select the e Send soft ke e desired ent ey. try from the p placed calls l list, and then n Re ecent Ca all In Dia aling You can should e n view the pla enable the re aced calls list ecent call in d t when the p dialing featur hone is in the re in advanc e pre-dialing ce. interface. Yo ou To enab le the recent t call in dialin ng feature via a web user in nterface:

1. Clic k on Contact ts->Setting. 64 2. Select Enabled from the pull-down list of Recent Call In Dialing. Basic Call Features 3. Click Confirm to accept the change. Note You can enable the recent call in dialing feature via web user interface only. To view placed calls list when the phone is in the dialing interface:

1. Pick up the handset, press the speakerphone or press the line key. The phone LCD screen displays the placed calls list. Auto Answer The auto answer feature allows the phone to automatically answer an incoming call on the line. You can enable the auto answer feature on a per-line basis. To configure auto answer via phone user interface:

1. Press Menu->Settings->Advanced Settings (password: admin) ->Accounts. 2. Select the desired account and then press the Enter soft key. 65 User Guide for the e SIP-T41P IP P hone 3. Pres s or

, or the Switc ch soft key to o select Enab ble from the A Auto Answer field. 4. Pres The s the Save so icon ap oft key to acc cept the cha Back soft key to cancel. pears on the e phone LCD ange or the B screen. You can Account n also configu t->Basic. ure auto answ wer via web user interfac ce at the pat h Note e The au uto answer fea e. phone ature is only a applicable wh hen there is no o other call in progress on t the uto Redia Au al You can when th the time n enable the e called par e to wait betw auto redial f ty is busy. Yo ween redial a eature to red u can also c attempts. dial the phon onfigure the ne number a times of the utomatically auto redial a and To config gure auto red dial via phon ne user interfa ace:

1. Pres 2. Pres s Menu->Fea s or atures->Auto

, or the Switc Redial. ch soft key to o select Enab ble from the A Auto Redial f field. 3. Ente The 4. Ente The 5. Pres er the desired d time (in sec default time interval (in se er the desired d times in the conds) in the Redial Interv 0. econds) is 10 Redial Times s field. val field. e is 10. default value s the Save so oft key to acc cept the cha ange or the B Back soft key to cancel. You can Features n also configu s->General In ure auto redi nformation. To use a uto redial:

al via web us ser interface at the path When th he called par rty is busy, the e phone LCD D screen prom mpts the follo owing:

66 1. Pres The s the OK soft phone LCD s key to activ screen prom Ba asic Call Fea atures ate auto red dial. pts the follow wing:

2. Wait The pho t for a period d of time or p soft key to red dial the phon ne number. ne will retry a as many time nfigured until the called p party is idle. press the OK s es as you con Ca all Retur rn You can n press a call return key to o place a cal ll back to the e last incomin ng call. To config gure a call re eturn key via phone user interface:

Keys. atures->DSS K DSS key.

, or the Switc

, or the Switc s or s Menu->Fea ect a desired 1. Pres 2. Sele 3. Pres 4. Pres s or d. field tional.) Enter

(Op 5. ch soft key to ch soft key to o select Key o select Call Event from th Return from t he Type field

. the Key Type e r a string that t will appear on the LCD s screen in the Label field. 6. Pres s the Save so oft key to acc cept the cha ange or the B Back soft key to cancel. You can DSSKey-

n also configu

>Line key. ure a call retu urn key via w web user inter rface at the path Ca all Mute You can then the n mute the m e other party microphone o cannot hear of the active a r you. audio device e during an a active call, a nd To mute a call:

1. Pres s during g an active c call. 67 The phone LCD s screen indica ates that the call is on mu ute. Ba asic Call Fea atures To un-m ute a call:

1. Pres The s again n to un-mute the call. mute key LED D turns off. Ca all Hold/R Resume e You can progress original c the othe n place an ac s on your pho call on hold. er party while ctive call on one, other ca When placin e waiting. hold. At any alls can be re ng a call on h time, at mos eceived and hold, your IP st one active made while PBX might pl e call can be placing the ay a melody in y to To place e a call on ho old:

1. Pres The s the Hold so phone LCD s oft key during g a call. screen shows s the call is o n hold and th he line key LE ED flashes gre een. Note e The ph hold. one will beep p softly every 3 30 seconds to o remind you t that you still h have a call on n To resum me a held ca ll:

1. Pres s the Resume e soft key. Multiple Calls on Hold d:

If multipl then pre le calls are p ess the Resum laced on ho me soft key to ld, press o retrieve the or to sw witch betwee

. desired call en the calls, a and If more t example han two call e "2/3", indica s are placed ating that this d on hold, an s is the secon indication a nd call out of ppears on th f three calls. he LCD scree n, for If multipl of the ca to retriev le calls are p alls by pressin ve the call. laced on ho ng the corres ld on more th sponding line han one line e key, and the key, you can en press the n view the de Resume soft etails key 69 User Guide for the SIP-T41P IP Phone Do Not Disturb (DND) You can use the DND feature to reject incoming calls automatically on the phone and the callers can hear a busy signal or a message depending on your server. You can enable/disable the DND feature for the phone system, or you can customize the DND feature for each account or all accounts. The following describes the DND modes:

Phone (default): DND in phone mode means that the DND feature is effective for the phone system. Custom: DND in custom mode means that you can configure the DND feature for each account or all accounts. You can also configure the phone to receive incoming calls from some authorized numbers when the DND feature is enabled. To configure the DND mode via web user interface:

1. Click on Features->Forward & DND. 2. In the DND block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. Note You can configure the DND mode via web user interface only. To activate DND in phone mode:

1. Press the DND soft key when the phone is idle. 70 Ba asic Call Fea atures The icon on the idle scre een indicates Inco the oming calls w number of th will be rejecte he missed ca ed automatic lls) will promp s that the DN cally and "n M pt on the LCD D feature is e Missed Call(s) D screen. enabled.

)" ("n" indicat tes To activa ate DND in cu ustom mode for a specific c account:

1. Pres The s the DND so LCD screen d oft key when t the phone is idle. displays a list t of accounts s registered o on the phone e. 2. Pres 3. Pres 4. Pres The to s or s or s the Save so icon ap

. to select the

, or the Switc oft key to acc e desired acc ch soft key to cept the cha count and th o select Enab ange. hen press the ble from the D e Enter soft ke DND Enables ey. field. pears on the e idle screen and the asso ociated line i s con change Inco LCD oming calls o D screen prom n the specific mpts "n Misse c line will be d Call(s)" ("n"

rejected aut

" indicates th tomatically, a e number of and the phon the missed c ne calls). To activa ate DND in cu ustom mode for all accou unts:

1. Pres The s the DND so LCD screen d oft key when t the phone is idle. displays a list t of accounts s registered o on the phone e. 2. Pres 3. Pres The s the All On s s the Save so icon ap soft key to ac ctivate DND f for all accou unts. oft key to acc cept the cha ange. pears on the e idle screen and all line ic cons change e to . 71 User Guide for the SIP-T41P IP Phone Incoming calls will be rejected automatically and "n Missed Call(s)" ("n" indicates the number of the missed calls) will be prompted on the LCD screen. Note The prompt message displays only if the Missed Call Log feature for the line is enabled. The missed call log feature can be configured via web user interface at the path Account->Basic. The Do Not Disturb feature is local to the phone, and may be overridden by the server settings. For more information, contact your system administrator. To configure the DND authorized numbers via web user interface:

1. Click on Features->Forward & DND. 2. Select Enabled from the pull-down list of DND Emergency. 3. Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between each number. 4. Click Confirm to accept the change. When the DND feature is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND Authorized Numbers field. 72 Call Forward Basic Call Features You can configure your phone to forward incoming calls to another party by the static forwarding. You can also forward calls while your phone is ringing, refer to the dynamic forwarding. Static Forwarding You can configure three types of call forward:

Always Forward: Incoming calls are immediately forwarded. Busy Forward: Incoming calls are immediately forwarded if the phone is busy. No Answer Forward: Incoming calls are forwarded if not answered after a period of time. You can enable/disable the call forward feature for the phone system, or you can customize the call forward feature for each account or all accounts. The following describes the call forward modes:

Phone: Call forward in phone mode means that the call forward feature is effective for the phone system. Custom: Call forward in custom mode means that you can configure the call forward feature for each account or all accounts. To configure the call forward mode via web user interface:

1. Click on Features->Forward & DND. 2. In the Forward block, mark the desired radio box in the Mode field. 3. Click Confirm to accept the change. Note You can configure the call forward mode via web user interface only. 73 User Guide for the e SIP-T41P IP P hone To enab le call forwar rd in phone m mode:

atures->Call F to select the Forward. e desired forw s Menu->Fea 1. Pres 2. Pres s or key. 3. Dep pending on y our selection n:

warding type e, and then p press the Ente er soft a.) If you select 1) Press t Always Forw or , or ward:

the Switch so oft key to sele ect Enable fr rom the Alwa ays field. 2) Enter the the Forw 3) (Optiona the On C e destination number you ward To field. al.) Enter the Code or Off C always forwa Code field. u want to forw ward all inco ming calls to o in ard on code or off code respectively in b.) If you select 1) Press t Busy Forwar or , or rd:

the Switch so oft key to sele ect Enable fro om the Busy field. 2) Enter the when th e destination e phone is b 3) (Optiona On Code al.) Enter the e or Off Code c.) If you select t No Answer or , or field. 1) Press Answer f number you usy in the For busy forward e field. Forward:

the Switch so u want to forw ward all inco rward To field d. d on code or r off code res ming calls to o spectively in the oft key to sele ect Enable fr rom the No 2) Enter the incomin e destination g calls to in t 3) Press before f or , or orwarding in The defa ault value is 1 number you the Forward T the Switch so the After Rin 12. ward all unan u want to forw To field. ect the ring t oft key to sele ng Times field d. nswered time to wait 74 Ba asic Call Fea atures 4) (Optiona the On C s the Save so icon on al.) Enter the Code or Off C oft key to acc no answer fo Code field. cept the cha the idle scre een indicates 4. Pres The To enab le call forwar rd in custom mode:

orward on co ode or off cod de respective ely in ange or the B s the call forw Back soft key ward is enabl ed. to cancel. atures->Call F to select the Forward. e desired acc to select the e desired forw warding type e, and then p count, and th hen press the e Enter soft ke press the Ente ey. er soft s Menu->Fea s or 1. Pres 2. Pres 3. Pres s or key. 4. Dep pending on y our selection n:

a.) If you select 1) Press t Always Forw or , or ward, you ca the Switch so an enable it fo oft key to sele or a specific ect Enable fr account. rom the Alwa ays field. 2) Enter the the Forw 3) (Optiona the On C e destination number you ward To field. al.) Enter the Code or Off C always forwa Code field. u want to forw ward all inco ming calls to o in ard on code or off code respectively in You can also forward was o enable the s enabled for 1) Press 2) Press the The pho or to h e All Lines sof ne LCD scree ward for all ac ccount, do a Always field. always forw r a specific a highlight the A ft key. en prompts Copy to All L Lines?. ccounts. Afte as below:

er the always e OK soft key 3) Press the cancel. to accept th he change o or the Cancel l soft key to b.) If you select t Busy Forwar rd, you can e enable it for a a specific ac ccount. 75 User Guide for the e SIP-T41P IP P hone 1) Press or , or the Switch so oft key to sele ect Enable fro om the Busy field. 2) Enter the the pho e destination ne is busy in t 3) (Optiona On Code al.) Enter the e or Off Code number you the Forward busy forward e field. u want to forw To field. d on code or ward incomin ng calls to wh hen r off code res spectively in the You can also was enabled o enable the d for a specif 1) Press 2) Press the The pho or to h e All Lines sof ne LCD scree busy forward fic account, highlight the B ft key. en prompts Copy to All L Lines?. d for all acco ounts. After th w:

do as below Busy field. he busy forw ward e OK soft key 3) Press the cancel. to accept th he change o or the Cancel l soft key to c.) If you select t No Answer or , or field. 1) Press Answer f Forward, you the Switch so u can enable oft key to sele e it for a spec ect Enable fr cific account t. rom the No 2) Enter the incomin e destination g calls to in t 3) Press before f or , or orwarding in The defa ault value is 1 number you the Forward T the Switch so the After Rin 12. ward all unan u want to forw To field. oft key to sele ect the ring t ng Times field d. nswered time to wait 4) (Optiona the On C al.) Enter the Code or Off C no answer fo Code field. orward on co ode or off cod de respective ely in You can also answer forwa o enable the ard was ena 1) Press or to h s the All Lines 2) Press no answer fo bled for a sp highlight the N s soft key. The orward for al pecific accou No Answer fie e phone LCD eld. ll accounts. A unt, do as be After the no elow:

D screen prom mpts Copy to All 76 Lines?. Ba asic Call Fea atures to accept th he change o or the Cancel l soft key to e OK soft key 3) Press the cancel. s the Save so icon appea rs on the idle oft key to acc 5. Pres The to . cept the cha e screen, and ange or the B d the associa Back soft key ated line icon to cancel. n changes You can Features n also configu s->Forward &

ure forward f DND. eature via w web user inter rface at the p path Note e You ca on usin an also enter t ng the SIP URL the SIP URL or or IP address IP address in

, refer to Plac the Forward T cing Calls on p To field. For m page 61. more informatio on Call for Call fo informa rward feature rward on cod ation, contac e is local to the de or off code ct your system d may be ove e phone, and e may be diffe erent betwee r. administrato erridden by the en servers. For e server settin more ngs. To disab ble call forwa rd in phone m mode:

atures->Call to select th Forward. he desired for rwarding typ e, then press s the Enter so ft

, or the Swit tch soft key t to select Disa able to disab le the call 1. 2. 3. 4. Pres ss Menu->Fea Pres ss or y. key Pres forw ss or ward. ss the Save s Pres 1. Pres 2. Pres 3. Pres 4. Pres forw 5. Pres s or s or ward. s the Save so oft key to ac ccept the cha ange. To disab ble call forwa rd in custom mode for a s specific acco ount:

s Menu->Fea s or atures->Call F to select the Forward. e desired acc count, then p to select the

, or the Switc e desired forw ch soft key to warding type o select Disab press the Ente e, then press t ble to disable er soft key. the Enter soft e the call t key. oft key to acc cept the cha ange. Dynam mic Forward ding To forwa ard an incom ing call to an nother party:

1. Whe en the phone e is ringing, p ress the Fwd soft key. 77 User Guide for the e SIP-T41P IP P hone 2. Ente er the numbe er you want to o forward the e incoming c call to. 3. Pres s ,

, or the Send d soft key. The phone LCD s screen prom Ca all Trans sfer pts a call forw ward messag ge. You can n transfer a ca all to anothe er party in one e of the three e ways:

Blind d Transfer: Tra ansfer a call d directly to an nother party w without cons sulting. Sem mi-Attended T Transfer: Trans sfer a call wh hen the targe et phone is rin nging.

Atte ended Transfe er: Transfer a call with prio or consulting. To perfo rm a blind tra ansfer:

1. Pres 2. Ente s the Tran sof er the numbe ft key during a call. er you want to o transfer the e call to. 3. Pres Then s the Tran sof n the call is c ft key to com mplete the tra ansfer. connected to o the number r to which yo ou are transfe erring. To perfo rm a semi-at ttended trans sfer:

1. Pres 2. Ente 3. Pres 4. Pres s the Tran sof er the numbe s or s the Tran sof ft key during a call. er you want to o transfer the e call to. to dial out. ft key to com mplete the tra ansfer when r receiving ring gback. To perfo rm an attend ded transfer:

s the Tran sof er the numbe ft key during a call. er you want to o transfer the e call to. s or to dial out. 1. Pres 2. Ente 3. Pres 4. Afte If you ar er the party a answers the c call, press the y to complet e the transfe er. e using a han ndset, the tra ansfer can be Tran soft key e completed d by hanging by pressing t g up the hand the Cancel so oft dset. n cancel the You can key. 78 transfer befo ore the call is connected Ba asic Call Fea atures Ca all Waitin ng You can feature i phone. O busy me disable t n enable or d is enabled, y Otherwise, a essage when the phone to disable the ca you can rece nother incom there is an a o play a warn all waiting fea eive another c ming call is au active call on ning tone wh ature on the call when the utomatically n the phone. en receiving g e call waiting phone. If the ive call on th ere is an acti he with a the phone w rejected by You can also o enable or l. g another cal To config gure call wai iting via phon ne user interf face:

1. Pres 2. Pres s Menu->Fea s or atures->Call W

, or the Switc Waiting. ch soft key to o select Enab ble from the C Call Waiting f field. 3. Pres 4.

(Op Cod 5. Pres s or tional.) Enter de or CW Off s the Save so

, or the Switc r the call wai Code field. oft key to acc ch soft key to ting on code o select Enab e or off code ble from the P respectively Play Tone fiel y in the CW O ld. On cept the cha ange or the B Back soft key to cancel. You can Features n also configu s->General In ure the call w nformation. waiting featur re via web us ser interface at the path Co onferenc ce You can n create a co feature. You can cre the Conf sof pressing feature. onference wi eate a confe ft key. The SIP th two partie rence betwe P-T41P IP pho es using the p een an active one also supp phones loca e call and a ports the netw e l conference by call on hold work confere ence Note e The ne contac twork confere ct your system ence feature m administrato is not availab or. ble on all serve ers. For more i information, Loc cal Confe erence The SIP-T This is ca T41P IP phone alled Local C e supports up onference a p to 3 parties nd is the def

(including yo ault method ourself) in a c of conferen conference c ce. call. To set up p a local con nference call

:

ce a call to th he first party. 1. Plac 2. Whe en the first pa arty answers t the call, pres ss the Conf so oft key to pla ce a new ca all. 79 User Guide for the e SIP-T41P IP P hone The 3. Ente 4. Whe part active call is placed on h hold. er the numbe er of the seco ond party an en the secon ties in the con d party answ nference. wers the call, d press , press the Co

, , or the onf soft key a e Send soft k gain to join a all key. To join tw wo calls in a conference:

1. Plac first c 2. Pres

(for 3. Pres s or example, sel s the Conf so ce two calls u call using ac using two diff count 1, and ferent accou d then place unts on the ph the second hone (for exa call using ac ample, place ccount 2). e the to select the lect the call o e call for con on account nference and 1). d make sure t the call is ac tive oft key to join the two call ls in the confe erence on a ccount 1. During th he conferenc ce call, you c can do the fo ollowing:

-

-

-

Pres Pres Pres

-

-

-

-

-

Pres Pres s the Hold so oft key to plac ce the confe erence on ho old. s the Split sof ft key to split the conferen nce call into some individ dual calls. s the Manag Press the Fa Press the Re Press the Ba e soft key, an r Mute soft ke emove soft ke ack soft key t nd then pres s or to select the e desired par rty:

ey to forbid t the party spe eaking. ey to remove e the party fro om the confe erence call. o return to th he previous in nterface. s to mu ute the confe erence call. s the Cancel l soft key to d drop the con ference call

. Ne twork Co onference e You can conferen n use network nce with mul k conference ltiple particip e feature on pants. the SIP-T41P I IP phone to c conduct a This feat ure allows yo ou to perform m the followin ng:

Join n two calls to ogether into a a conference e call. Invi te another p party into an a active confe erence call. Rem move a spec cific conferen nce party. To use th advance his feature, co e, and config ontact your s gure the netw system admi work confere nistrator for t ence via web he network c b user interfa conference-U ce. URI in 80 To config gure the netw work confere ence via web b user interfac ce:

Ba asic Call Fea atures k on Accoun 1. Clic ect Network C 2. Sele 3. Ente er the confere d. field nt->Advanced d. Conference f from the pull-

ence URI (e.g g., conferenc

-down list of C ce@example Conference T e.com) in the Type. e Conference e URI 4. Clic k Confirm to accept the c change. To set up p a network c conference c call:

ce a call to th s the Conf so active call is he first party. oft key to cre ate a new ca all. placed on h hold. er the numbe er of the seco ond party an en the secon ty to the con s the Conf so conference d party answ ference. wers the call, oft key to cre ate a new ca all. is placed on hold. er the numbe er of the new party and th en the new p he conferenc party answers ce. s the call, pre 1. Plac 2. Pres The 3. Ente 4. Whe part 5. Pres The 6. Ente 7. Whe to th 8. Rep d press , press the Co

, , or the onf soft key to e Send soft k o add the sec key. cond hen press ess the Conf s

, , or t soft key to ad the Send soft dd the new p t key. party eat steps 5 to o 7 until you have added d all intended d parties. The proc different informat cedures to se t from introdu tion. et up a netwo uced above. ork conferen

. Contact yo ce call for sp ur system ad pecific server ministrator fo rs may be or more 81 User Guide for the e SIP-T41P IP P hone Ca all Park You can another room). Y call is pa was par n use call par phone in the You can park arked succes ked, or a visib rk feature to e system (for k an active c ssfully, the res ble indicatio place a call example, a all by pressin sponse is eith n on the LCD on hold, and phone in ano g the call pa er a voice pr D screen. d then retriev other office o ark key on the rompt confirm ve the call fro or conferenc e phone. If th ming that the om ce he e call Call pa more in ark feature is n nformation. not available on all servers

. Contact you ur system adm ministrator for To config gure a call p ark key via p phone user in nterface:

Keys. 1. Pres 2. Sele 3. Pres 4. Pres s Menu->Fea ect the desire s or s or atures->DSS K ed DSS key.

, or the Switc

, or the Switc ch soft key to ch soft key to o select Key o select Call Event from th Park from the he Type field

. e Key Type fi ield.

, or the Switc ch soft key to o select the d desired line fr rom the Acco ount s or eld. 5. Pres ID fie 6.

(Op 7. Ente 8. Pres tional.) Enter r the string th er the call pa s the Save so rk feature co oft key to acc at will appea ode in the Va cept the cha ar on the LCD alue field. ange or the B D screen in th he Label field d. Back soft key to cancel. n also configu ure a call par rk key via we eb user interfa ace at the pa ath DSSKey->

>Line You can Key. To use th he call park f feature:

1. User 2. User pres 3. User desi retrie r on phone A A places a ca all to phone B B. r on phone A sses the call p A wants to tak park key on p ke the call in phone A. a conferenc ce room for p privacy, then r on phone A gnated as p eve the park A walks to an hone C. The ked call. available co user dials the onference ro e call park re om where th etrieve featur he phone is re code to The system estab blishes call be etween phon ne C and B. The ca system all park feature server. Conta e code and c act your syste call park retrie em administra eve feature co tor for more in ode are prede nformation. efined on the e If the p phone parked call is n performing c not retrieved w call park featu within a perio ure will receive od of time assi e call back. igned by the system, the Note e Note e 82 Basic Call Features Call Pickup You can use call pickup feature to answer someone elses incoming call on the phone. The SIP-T41P IP phone supports the directed call pickup and group call pickup features. Directed call pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group. The pickup group should be predefined, contact your system administrator for more information. You can pick up an incoming call by using the DPickup/GPickup soft key. To use the call pickup feature, you need to configure the call pickup code beforehand on a global or per-line basis via web user interface. Note If there are many incoming calls at the same time, pressing the GPickup soft key on the phone will pick up the call that rings first. Directed Call Pickup To enable directed call pickup and configure the directed call pickup code on a global basis via web user interface:

1. Click on Features->Call Pickup. 2. Select Enabled from the pull-down list of Directed Call Pickup. 3. Enter the directed call pickup code in the Directed Call Pickup Code field. 4. Click Confirm to accept the change. To configure the directed call pickup code on a per-line basis via web user interface:

1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 83 User Guide for the SIP-T41P IP Phone 4. Enter the directed call pickup code in the Directed Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call directly:

1. Pick up the handset. The DPickup soft key appears on the LCD screen. 2. Press the DPickup soft key on your phone when a phone receives an incoming call. 3. Enter the phone number which receives an incoming call. 4. Press the DPickup soft key again. The call is answered on your phone. You can also configure a DSS key as a directed pickup key via phone user interface or web user interface. You can pick up a call by pressing the directed pickup key directly. Group Call Pickup To enable the group call pickup and configure the group call pickup code on a global basis via web user interface:

1. Click on Features->Call Pickup. 2. Select Enabled from the pull-down list of Group Call Pickup. 84 3. Enter the group call pickup code in the Group Call Pickup Code field. Basic Call Features 4. Click Confirm to accept the change. To configure the group call pickup code on a per-line basis via web user interface:

1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Enter the group call pickup code in the Group Call Pickup Code field. 5. Click Confirm to accept the change. To pick up a call in the group:

1. Pick up the handset. 85 User Guide for the e SIP-T41P IP P hone The GPickup soft t key appear rs on the LCD D screen. 2. Pres inco s the GPicku oming call. p soft key on n your phone e when a pho one in the gro oup receives s an The call is answe ered on your phone. You can user inte n also configu erface. You c ure a DSS key can pick up a y as group pi a call by pres ckup key via sing the grou a phone user up pickup ke interface or ey directly. web Note e The dire system ected call pic server. Conta ckup code an act your syste nd group call m administrat pickup code tor for more in are predefine nformation. ed on the The cal configu ll pickup code ured on a glo e configured bal basis. on a per-line basis takes p recedence o over that An nonymou us Call You can showing to consu configur n use anonym up to the ca ult some of th rable on a pe mous call fea alled party w he services, b er-line basis. ture to block when you call but you dont k the identity someone. Fo t want to be and phone or example, harassed. An number from m call you want to nonymous ca all is The ano adminis onymous call strator for the feature is not anonymous t available on call on code Contact your s n all servers. C and off code e. system To config gure anonym mous call via phone user i interface:

ymous Call. s Menu->Fea ect the desire 1. Pres 2. Sele 3. Pres s or field d. atures->Anon ed line.

, or the Switc ch soft key to o select Enab ble from the A Anonymous C Call

(Op 4. 5.

(Op 6. Pres tional.) Enter r the anonym mous call on c tional.) Enter s the Save so r the anonym mous call off c oft key to acc cept the cha code in the C code in the C ange or the B Call On Code Call Off Code Back soft key e field. e field. to cancel. You can n also configu ure anonymo ous call via w web user inter rface at the p path Note e 86 Account t->Basic. Ba asic Call Fea atures To place e an anonym mous call:

1. Using The g the specific c line on the phone to pla ace a call to o phone B. LCD screen o of phone B p prompts an in ncoming call from anonym mity. An nonymou us Call R Rejectio n You can callers. A delibera rejection n use anonym Anonymous c ately block th n is configura mous call reje call rejection heir identities able on a per ection feature automatica and number r-line basis. e to reject inc ally rejects inc rs from showi coming calls coming calls ng up. Anon from anonym from callers w ymous call mous who To config gure anonym mous call reje ection via ph one user inte erface:

s Menu->Fea ect the desire atures->Anon ed line. ymous Call. 1. Pres 2. Sele 3. Pres 4. Pres s or s or to scroll to t

, or the Switc he Rejection ch soft key to field. o select Enab ble from the R Rejection fiel d.

(Op 5. 6.

(Op 7. Pres tional.) Enter r the anonym mous call rejec ction on cod tional.) Enter s the Save so r the anonym mous call reje oft key to acc cept the cha ction off cod ange or the B de in the Reje de in the Reje Back soft key ect On Code ect Off Code to cancel. field. field. You can Account n also configu t->Basic. ure anonymo ous call rejec ction via web user interfac ce at the pat th 87 Ad dvanced d Phon ne Feat Advance d Phone Fea atures ures This chap phone. T pter provides The topics inc s operating in clude:

nstructions fo or the advanc ced features s of the SIP-T4 41P IP

Busy y Lamp Field

(BLF)

Call Recording

Hot Desking

Inter rcom

Mult ticast Paging g

Mus ic on Hold

Auto omatic Call D Distribution (A ACD)

Mes ssages If you req system a onal informati quire additio

. administrator ion or assista nce with you ur new phone e, contact yo our Bu usy Lam p Field (

(BLF) You can For exam friends p illuminat For more n use the BLF mple, you ca phone (busy tes solid red o e BLF key LED feature to m n configure a or idle). Whe on your phon D indications, monitor a spec a BLF key on en the friend ne to indicate refer to LED cific user for s the phone fo makes a ca e that the frie Instructions o status chang or monitoring ll, the BLF key ends phone on page 5. ges on the ph g the status o y (line key) LE is in use and hone. of a ED busy. You can phone is phone n pressing more inf n press a BLF k s idle. You ca number recei the BLF key w formation, co key to dial ou an receive a ives an incom when the mo ontact your sy ut the monito visual alert a ming call. Yo onitored pho ystem admin ored phone n nd an audio u can also pi one number r nistrator. number whe o alert when t ick up a call receives an in n the monito the monitore directly by ncoming cal ored ed l. For To config gure a BLF ke ey via phone e user interfac ce:

1. Pres 2. Sele 3. Pres s Menu->Fea ect the desire s or Keys. atures->DSS K ed DSS key.

, or the Switc ch soft key to o select BLF fr rom the Type e field. 89 User Guide for the e SIP-T41P IP P hone 4. Pres ID fie 5.

(Op 6. Ente 7.

(Op 8. Pres You can Key. You can monitori an incom This allow monitore s or eld.

, or the Switc ch soft key to o select the d desired line fr rom the Acco ount tional.) Enter r a string that t will appear on the LCD s er the phone number or e tional.) Enter s the Save so r the pickup c oft key to acc extension you code in the E cept the cha u want to mo Extension fiel ange or the B screen in the onitor in the V d. Back soft key Label field. Value field. y to cancel. n also configu ure the BLF ke ey via web u ser interface e at the path DSSKey->Lin e n enable aud ng phone to ming call. Yo ws the LCD sc ed phone nu dio alert for B play a warn u can also e creen of the umber receiv LF pickup fea ing tone, wh nable visual monitoring p es an incomi ature on the en the monit alert for BLF p phone to disp ing call. phone. This a tored phone pickup featu play the calle allows the number rece ure on the ph er ID, when th eives one. he To enab le the visual and audio a lert feature v via web user i interface:

1. Clic 2. Sele 3. Sele k on Features ect Enabled fr ect Enabled fr s->Call Picku rom the pull-

rom the pull-

up.

-down list of V

-down list of A Visual Alert fo Audio Alert fo or BLF Pickup p. or BLF Pickup p. 4. Clic k Confirm to accept the c change. When th the mon he monitored nitoring phon d phone num e:

ber receives an incoming g call, the fol llowing occu urs on The e phone play s a warning t tone (if enab bled). The e BLF key LED flashes red. The e caller ID ap pears on the e LCD screen

(if enabled)

.

90 In the following figure, the phone LCD screen shows an incoming call from 1001 on the monitored line. Advanced Phone Features When there is an active call on the IP phone, you can transfer the active call to the monitored phone number directly by pressing the BLF key. The phone transfers the active call differently depending on the transfer mode on DSS key. For more information on performing call transfer, refer to Call Transfer on page 78. To configure the transfer mode on DSS key via web user interface:

1. Click on Features->Transfer. 2. Select the desired transfer mode from the pull-down list of Transfer Mode Via Dsskey. Depending on your selection:

-

-

-

If you select Blind Transfer, press the BLF key to blind transfer to the monitored phone number. If you select Attended Transfer, press the BLF key to dial out the monitored phone number and then you can perform the attended or semi-attended transfer. If you select New Call, press the BLF key to place a new call to the monitored user. 3. Click Confirm to accept the change. Note You can configure the transfer mode on DSS key via web user interface only. 91 User Guide for the e SIP-T41P IP P hone Ca all Recor rding You can different n record calls t ways of con s by pressing nfiguring call a record key recording an y on the SIP-T nd they even T41P IP phone n work differe e. There are 2 2 ently:

Reco on/o ord: The pho off to trigge one sends SIP INFO messag g. r a recording ge containin g a specific header Rec cord:

URL syste Record: The em administr phone sends ator for the p s HTTP URL req predefined U quest to trigg RL. ger a recordi ng. Contact your The rec more in cord feature is nformation. s not available e on all server rs. Contact yo our system ad dministrator fo r To config gure a Recor rd key via ph hone user inte erface:

Keys. 1. Pres 2. Sele 3. Pres 4. Pres s Menu->Fea ect the desire s or s or atures->DSS K ed DSS key.

, or the Switc

, or the Switc ch soft key to ch soft key to o select Key o select Reco Event from th ord from the he Type field

. Key Type fiel ld. 5.

(Op 6. Pres tional.) Enter s the Save so r a string that t will appear oft key to acc cept the cha on the LCD s ange or the B screen in the Back soft key Label field. to cancel. To config gure a URL Re ecord key via a phone use r interface:

1. Pres 2. Sele 3. Pres s Menu->Fea ect the desire s or atures->DSS K ed DSS key.

, or the Switc Keys. ch soft key to o select URL R Record from the Type field d. 4.

(Op 5. Ente 6. Pres tional.) Enter r a string that t will appear on the LCD s er the URL (e. s the Save so g., http://10. 1.2.224/phon oft key to acc cept the cha nerecording. ange or the B screen in the cgi) in the Va Back soft key Label field. alue field. to cancel. You can path DSS n also configu SKey->Line K ure the Reco Key. ord or URL Rec cord keys via a web user in terface at th he Note e 92 Advance d Phone Fea atures The Reco ord/URL Reco ord keys con ntrol the reco rding and are e available:

Dur ring an active e call

Wh en calls are o on hold or m ute

Dur ring a blind o or attended t ransfer Dur ring a confer rence call

Wh en the phon e prompts yo ou to answer r an incoming g call The Reco ord/URL Reco ord keys are not available e:

Wh en there are no connect ed calls on y your phone

Wh en you place e a new call To recor d a call:

1. Pres If the and 2. Pres The key s the Record d or URL Reco ord key during g a call. e recording s the Record starts success or URL Recor sfully, there c rd key LED fla cording icon appears on t ashes green. the LCD scre een s the Record d or URL Reco ord key again n to stop reco ording. recording ico on disappea

. LED turns off. ars from the L CD screen a nd the Reco rd or URL Rec cord Recordin ng status indi ications you need to know w:

Circumstan ce Ic cons on the L LCD screen A recor ding is starte d A recor ding cannot be started A recor ding cannot d t d The reco ording box is be s full appear rs on the LCD D screen appear rs for 1 secon nd appear rs for 1 secon nd, then goes s back appear rs for 1 secon nd The can nnot be reco orded appear rs for 1 secon nd You can an acce n listen to the ess code to lis recordings s sten to the re tored on you ecordings. ur server syste em. For exam mple, you can n dial Note e The wa Contac ay in which yo ct your system ou listen to the m administrato e recordings m or for more inf may be differe formation. ent on differe nt servers. Ho ot Deskin ng Hot Desk a work s Desking employe king originate tation or surf is cost reduc ees are in the es from the d ace by a pa ction. This fea e office at the definition of b rticular empl ature is regula e same time being the tem loyee. A prim arly used in p

, or not in the mporary phys mary motivati laces where e office for ve sical occupa ion for Hot not all the ery long at a ll, nt of 93 User Guide for the e SIP-T41P IP P hone which m space a personal off means actual and resources s. fices would b be often vaca ant, consumi ing valuable You can then log different n use Hot Des g in a new ac t time. To use sking on the S ccount. As a e this feature, SIP-T41P IP ph result, many you need to hone to log o users can sha o configure a out the existin are the phon a Hot Desking and ng accounts ne resource in n ance. g key in adva The hot for mor ture is not ava t desking feat re information n. ailable on all s servers. Conta act your syste m administrat tor To config gure a hot de esking key vi ia phone use er interface:

Keys. s Menu->Fea ect the desire 1. Pres 2. Sele 3. Pres 4. Pres s or field d. s or atures->DSS K ed DSS key.

, or the Switc

, or the Switc ch soft key to ch soft key to o select Key o select Hot D Event from th Desking from he Type field

. pe m the Key Typ 5.

(Op tional.) Enter r a string that t will appear on the LCD s screen in the Label field. 6. Pres s the Save so oft key to acc cept the cha ange or the B Back soft key to cancel. You can DSSKey-

n also configu

>Line Key. ure a hot des sking key via web user int erface at the e path To use h ot desking:

1. Pres The s the hot des sking key whe en the phone e is idle. phone LCD s screen prom pts the follow wing warning g:

2. Pres be c s the OK soft cleared imme key, registra ediately. ation configur rations of all The login wizard will be shown n as below:

accounts on n the phone w will 3. Ente er the login in nformation in each field. Note e 94 Int tercom Advance d Phone Fea atures Intercom operato with a re automa m is a useful fe r or the secre emote extens tically answe eature in an etary. You ca sion for outgo er the incomi office enviro an press the i oing intercom ng intercom onment to qu ntercom key m calls, and t calls. uickly connec y to automati the remote e ct with the ically connec ct extension will Note e The inte more in ercom feature nformation. e is not availa able on all serv vers. Contact your system a administrator for Ou utgoing In ntercom C Calls To config gure an inter com key via phone user interface:

1. Pres 2. Sele 3. Pres s Menu->Fea ect the desire s or atures->DSS K ed DSS key.

, or the Switc Keys. ch soft key to o select Inter com from the e Type field. 4. Sele 5.

(Op 6. Ente 7. Pres ect the desire ed line from th tional.) Enter r the string th he Account I at will appea er the remote s the Save so e extension n umber in the oft key to acc cept the cha ID field. ar on the LCD e Value field. Back soft key ange or the B D screen in th he Label field d. y to cancel. You can DSSKey-

n also configu

->Line Key. ure an interco om key via w web user inte rface at the path To place e an intercom m call:

1. Pres The 2. Pres s the interco m key when the phone is s idle. phone is aut tomatically c s the interco m key again connected to or the Canc o the extensio cel soft key to on specified o end the inte in the Value ercom call. field. Inc coming In ntercom C Calls By defau automa incomin microph ult, the SIP-T4 tically. The p g intercom c hone when it 41P IP phone hone autom call. In additio automatica supports ans atically plays on, you can e lly answers a swering an in s a warning t enable the p n incoming in coming inter tone when it phone to mut ntercom call rcom call receives an te the l. You can als so 95 User Guide for the SIP-T41P IP Phone enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold. Intercom features you need to know:

Intercom features Accept Intercom Intercom Mute Warning Tone Intercom Barge Description Allows you to enable or disable the IP phone to automatically answer an incoming intercom call. Allows you to enable or disable the microphone on the IP phone for Intercom calls. Allows you to enable or disable the IP phone to play a warning tone when the IP phone receives an incoming intercom call. Allows you to enable or disable the IP phone to automatically answer an incoming intercom call while there is already an active call on the phone. To configure intercom features via phone user interface:

1. Press Menu->Features->Intercom. 2. Make the desired changes. 3. Press the Save soft key to accept the change or the Back soft key to cancel. You can also configure these specific parameters via web user interface at the path Features->Intercom. Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy signal to the caller. Accept Intercom is enabled by default. Note Your administrator can set a time period delay before the phone automatically answers. Contact your system administrator for more information. Intercom Mute You can mute or un-mute the microphone on the phone for intercom calls automatically. If Intercom Mute is enabled, the microphone is muted for intercom calls. If Intercom Mute is disabled, the microphone is un-muted for incoming calls. Intercom Mute is disabled by default. 96 Intercom m Tone Advance d Phone Fea atures disable the ph com Tone is e intercom c ers the interco hone to play enabled, the all. If Interco om call witho a warning to e phone play m Tone is disa out warning. one when rec ys a warning abled, the p Intercom Ton ceiving an tone to alert hone ne is enabled t you d by n enable or d You can m call. If Interc intercom answering the before a automa tically answe default. Intercom m Barge You can call while phone a Intercom call. Inte n enable or d e there is alre automatically m Barge is dis ercom Barge disable the ph eady an activ y answers the sabled, the p is disabled b hone to auto ve call on the e intercom ca phone handle by default. omatically an e phone. If In all and place es an incomin nswer an inco ntercom Barg es the active ng intercom oming interco ge is enabled e call on hold call like a wa om d, the

. If aiting Mu ulticast P Paging You can announc multicas Protocol signaling pre-conf specify u n use multica cements out st paging key l (RTP) stream g. You can co figured multi up to 10 mult st paging to to people w y on the phon m to the pre-c onfigure the cast listening ticast listening easily forwar quickly and lticast group. within the mul ows you to se ne, which all multicast add configured m ow it to rece phone to all g address(es) without invo g addresses. rd time sensit

. You can co end a Real Ti dress(es) witho eive an RTP st olving SIP sign tive onfigure a rt ime Transpor out involving g SIP ream from naling. You c an Se nding RT TP Stream m To config gure a multic cast paging k key via phon e user interfa ace:

Keys. 1. Pres 2. Sele 3. Pres 4. Pres Type s Menu->Fea ect the desire s or s or e field. atures->DSS K ed DSS key.

, or the Switc

, or the Switc ch soft key to ch soft key to o select Key o select Multi Event from th icast Paging he Type field

. from the Key y r the string th at will appea ar on the LCD D screen in th ast IP address s and port nu umber (e.g., 2 224.5.6.20:10 he Label field d. 0008) in the V Value tional.) Enter 5.

(Op 6. Ente er the multica d. field The 7. Pres valid multica s the Save so ast IP address ses range fro oft key to acc cept the cha m 224.0.0.0 t ange or the B o 239.255.255 Back soft key 5.255. to cancel. 97 User Guide for the SIP-T41P IP Phone You can also configure a multicast paging key via web user interface at the path DSSKey->Line Key. You can also configure the phone to use a default codec for sending multicast RTP stream via web user interface. To configure a default codec for multicast paging via web user interface:

1. Click on Features->General Information. 2. Select the desired codec from the pull-down list of Multicast Codec. The default codec is G722. 3. Click Confirm to accept the change. Note If G722 codec is used for multicast paging, the phone LCD screen displays the icon to indicate that is providing high definition voice. You can configure a default codec for multicast paging via web user interface only. To send RTP stream:

1. Press the multicast paging key when the phone is idle. The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP:

Port). For both sending and receiving of the multicast RTP there is no sip signaling involved. The multicast paging key LED illuminates solid green. 98 The following figure shows a multicast RTP session on the phone:

Advanced Phone Features 2. Press the Hold soft key to place the current multicast RTP session on hold. 3. Press the Cancel soft key to cancel the multicast RTP session. Note Multicast RTP is one way only from sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold. Receiving RTP Stream You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network. You can also change the behavior of how the phone handles incoming multicast paging calls by configuring specific parameters via web user interface. The specific parameters are: Paging Barge and Paging Priority Active. Paging Barge You can use the paging barge feature to define the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, then it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress shall take precedence over all incoming multicast paging calls. The valid values in the Paging Barge field are:

1 to 10: Define the priority of the active call, 1 is the highest priority, 10 is the lowest priority.

Disabled: The voice call in progress shall take precedence over all incoming paging calls. Paging Priority Active You can enable or disable this feature to decide how the phone handles the incoming multicast paging calls, when there is already a multicast paging call on the phone. If enabled, the phone will ignore the incoming multicast paging call with a lower priority, otherwise, the phone will play the incoming multicast RTP and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls. To configure multicast listening addresses via web user interface:

1. Click on Directory->Multicast IP. 99 User Guide for the SIP-T41P IP Phone 2. Select the desired value from the pull-down list of Paging Barge. 3. Select the desired value from the pull-down list of Paging Priority Active. 4. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:10008) which the phone listens for incoming RTP multicast in the Listening Address field. 5. Enter the label in the Label field. Label will appear on the LCD screen when receiving the multicast RTP stream. 6. Click Confirm to accept the change. Note The multicast IP addresses range from 224.0.0.0 to 239.255.255.255. The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest priority. Both the multicast paging sender and the receiver will play a warning tone when pressing the multicast paging key. Music on Hold Music on hold (MoH) is the business practice of playing recorded music to fill the silence that would be heard by the callers who have been placed on hold. To use this feature, you should specify a SIP URI pointing to a Music on Hold Server account, when placing a call on hold, the phone will invite this SIP URI to the Music on Hold Server account. The Music on Hold account automatically answers to the SIP INVITE messages and immediately plays audio from some source located anywhere (LAN, Internet) to the held party. Contact your system administrator for the SIP URI. To configure music on hold server via web user interface:

1. Click on Account. 2. Select the desired account from the pull-down list of Account. 100 3. Click on Advanced. 4. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field. Advanced Phone Features 5. Click Confirm to accept the change. When you have placed a call on hold, the held party can hear the music. Note All involved parties cannot use encrypted RTP (SRTP). You can configure the music on hold server via web user interface only. Automatic Call Distribution (ACD) ACD is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. The ACD feature on the SIP-T41P IP phone allows the ACD system to distribute large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance. Note Make sure the ACD feature is enabled on your IP phone. For more information about enabling the ACD feature, contact your system administrator. To configure an ACD key via phone user interface:

1. Press Menu->Features->DSS Keys. 2. Select the desired DSS key. 101 User Guide for the e SIP-T41P IP P hone 3. Pres s or

, or the Switc ch soft key to o select ACD D from the Typ pe field. 4.

(Op 5. Pres tional.) Enter s the Save so r the string th at will appea oft key to acc cept the cha ar on the LCD ange or the B D screen in th Back soft key he Label field d. to cancel. n also configu ure an ACD k key via web u user interface e at the path h DSSKey->Lin ne You can Key. To log in n the ACD sys stem:

1. Pres The s the ACD ke ey when the phone is idle e. screen prom pts you the f ollowing info ormation:

dentity used to log in the e queue. phone LCD s User ID: the i Password: th he password used to log in n the queue. 2. Pres s the Login so oft key to log g in. Contac ct your system

. system m administrato or for the User r ID and Passw word to acces ss the ACD After co logging key to sh key to c you set t the serve unavaila distributi nfiguring an in, you are re how your cur hange your p the phone sta er begins dist able, the ACD ng calls to yo ACD key, yo eady to rece rrent phone s phone status atus to availa tributing calls D key LED fla our phone. To u can press t eive calls from status. You ca s. The system able, the ACD s to your pho ashes green, a o log out the the ACD key m the ACD sys an press the server monit D key LED illu one. When yo and then the e ACD system, to log in the stem. You ca Available/Un tors your pho minates solid ou set the ph e server temp

, press the Lo ACD system. After ACD an press the A navailable so oft hen ne status. Wh then d green, and one status to o porarily stops ogout soft key y. It is rec most o ommended y ne ACD key c you configure can be in prog e no more tha gress on your n one ACD ke phone. ey per phone e. At any time,

, at Note e Note e 102 Advanced Phone Features Messages Voice Mail You can leave voice mails for someone else on the SIP-T41P IP phone. You can also listen to the voice mails stored in a centralized location. When receiving a new voice mail, the phone will play a warning tone, and the power indicator LED will slow flash red. The phone LCD screen will display a prompt message and appear an icon. Note Voice mail feature is not available on all servers, contact your system administrator for more information. To leave a voice mail:

You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave the voice mail, and then hang up after completing the voice mail. To configure voice mail access codes via phone user interface:

1. Press Menu->Messages->Voice Mail->Set Voice Mail. 2. Press the navigation keys to highlight the account which you want to set. 3. Press the 123 soft key to select the proper input mode and then enter the voice mail access code (e.g., *97). 4. Press the Save soft key to accept the change or the Back soft key to cancel. Note Voice mail access code must be predefined on the system server. Contact your system administrator for the more information. To listen to the voice mails:

1. When the phone user interface prompts receiving new voice mails and the power indicator LED slow flashes red, press or the Connect soft key to dial out the voice mail access code. 103 User Guide for the SIP-T41P IP Phone 2. Follow the voice prompt to listen to voice mails. Note Before listening to the voice mails, make sure the voice mail access code has been configured. When all new voice mails are retrieved, the power indicator LED will stop flashing. To view the voice mail via phone user interface:

1. Press Menu->Messages->Voice Mail->View Voice Mail. The phone LCD screen displays the amount of the voice mails that includes new or old voice mails. 2. Select an account and then press the Connect soft key to listen to the voice mails. Message Waiting Indicator (MWI) The SIP-T41P IP phone supports MWI feature when receiving a new voice message. If someone leaves you a voice mail, you will receive a message waiting indicator. MWI will be indicated in three ways: a warning tone, the power indicator LED slow flashes red and an indicator message (including a voice mail icon) appears on the LCD screen. This is cleared only when you retrieve all voice mails or delete them. For some particular servers, the MWI service is unsolicited. So the SIP-T41P IP phone just needs to handle the MWI messages sent from the server. But for some servers, the MWI service is solicited. In this case, the SIP-T41P IP phone must enable the MWI Subscription for MWI messages. Note MWI service is not available on all servers. Contact your system administrator for more information. The MWI subscription parameters you need to know:

Options Description Subscribe for MWI Enable or disable a subscription for MWI service. MWI Subscription Period Period of MWI subscription. The IP phone re-sends a SUBSCRIBE request before initial SUBSCRIBE expiration. Subscribe MWI to Voice Mail Enable or disable a subscription to the voice mail number for MWI service. 104 Advanced Phone Features Options Description To use this feature, you should also configure the voice mail number. Note Whether the phone subscribes the MWI messages to the account or the voice number MWI service depends on the server. Contact your system administrator for more information. To enable subscribe for MWI via web user interface:

1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Select Enabled from the pull-down list of Subscribe for MWI. 5. Enter the period time in the MWI Subscription Period (Seconds) field. 6. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI service by default. To enable the Subscribe MWI to VM feature via web user interface:

1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. 105 User Guide for the SIP-T41P IP Phone 5. Enter the desired voice number in the Voice Mail field. 6. Click Confirm to accept the change. 106 Troubleshooting Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T41P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the phone LCD screen blank?

Ensure that the phone is properly plugged into a functional AC outlet. Ensure that the phone isnt plugged into a plug controlled by a switch that is off. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. If the phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information. Why does the phone display "Network Unavailable"?

Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.

Ensure that the switch or hub in your network is operational. Why doesnt the phone display time and date correctly?

Check if you have configured your phone to obtain the time and date from the SNTP server automatically. If your phone is unable to access the SNTP server, configure the time and date manually. How do I find the basic information of the IP phone?

Press the OK key when the IP phone is idle to check the basic information of the IP phone, such as IP address and firmware version. For more the basic information, refer to Phone Status on page 14. How to obtain the MAC address of a phone when the phone is not powered on?

There are three ways to obtain the MAC address of a phone:

You can ask your supplier for shipping information sheet which includes MAC addresses according to the corresponding PO.

You can find the MAC address in the label of carton box. 107 User Guide for the SIP-T41P IP Phone

You can also find the MAC address from the phones bar code on the back of the phone. Why cant I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For more on installation instructions, refer to Phone Installation on page 11. Check whether dial tone is present on one of the audio modes.

Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem. Why doesnt the phone ring?

Check the ringer volume on your phone. To adjust the ringer volume setting, press the Volume key when the phone is on-hook and idle. For more information, refer to Volume on page 22. Why cant I receive calls?

Check the SIP registration with your system administrator.

Check that DND (Do Not Disturb) mode is deactivated on your phone. Refer to Do Not Disturb (DND) on page 70.

Check that call forward feature is disabled on the phone. Refer to Call Forward on page 73.

Check whether the caller number is stored in the blacklist directory. Refer to Blacklist on page 34. Why is my handset not working?

Check that the handset cord is fully connected to both the handset jack on the phone and handset. Refer to Phone Installation on page 11. Why is my headset not working?

Check that the headset cord is fully connected to the headset jack on the phone. Refer to Phone Installation on page 11.

Check that the headset mode is activated. Refer to Headset Use on page 39.

Check that the headset volume is adjusted to an appropriate level. Refer to Volume on page 22. What is the difference between user name, register name and display name?

Both user name and register name are defined by the server. A user name is used to 108 Troubleshooting identify the account, while a register name matched with a password is used for authentication if the server requires. Display name is the caller ID that will display on the callees phone LCD screen. Server configuration may override the local configuration. Why does the phone play a tone when hold? How to disable it?

When the phone is hold, it will play a hold tone every 30 seconds to prompt that the phone is being hold status. The call hold tone feature is enabled by default. You can disable it or change the interval to play a hold tone via web user interface only. To configure the call hold tone and call hold tone delay via web user interface:

1. Click on Features->General Information. 2. Select Enabled or Disabled from the pull-down list of Play Hold Tone. 3. Enter the desired time in the Play Hold Tone Delay field. 4. Click Confirm to accept the change. How to change the user password?

To change the user password via web user interface:

1. Click on Security->Password. 2. Select user from the pull-down list of User Type. 3. Enter the new user password in the New Password field and Confirm Password field. 109 User Guide for the SIP-T41P IP Phone 4. Click Confirm to accept the change. You can also contact your system administrator for help. Note If logging in the web user interface of the phone with the user credential, you need to enter the current user password in the Old Password field. How to make a call using SRTP?

You can enable SRTP to encrypt the audio stream(s) of phone calls. The parties participating in the call should enable SRTP. You can enable SRTP on per-line basis. To enable SRTP via web user interface:

1. Click on Account. 2. Select the desired account from the pull-down list of Account. 3. Click on Advanced. 4. Select the desired type from the pull-down list of RTP Encryption (SRTP). 5. Click Confirm to accept the change. 110 Note The SRTP feature is not available on all servers. Contact your system administrator for more information. Troubleshooting 111 User Guide for the SIP-T41P IP Phone How to reboot the phone?

To reboot the phone via web user interface:

1. Click on Settings->Upgrade. 2. Click Reboot to reboot the IP phone. Note Any reboot of the phone may take a few minutes. How to export PCAP Trace?

We may need you to provide a PCAP trace to help analyze your problem. To export a PCAP trace via web user interface:

1. Click on Settings->Upgrade. 2. Click Start to start the SIP trace capture. 3. Recreate the error to be documented in the trace. 4. Click Stop to stop the capture. 5. Click Export to save the file to your local system. 112 Troubleshooting How to export system log?

We may need you to provide debug log information to help analyze your problem. By default, you can export the debug system log information to local PC. To export the system log to local PC via web user interface:

1. Click on Settings->Configuration. 2. Select 6 from the pull-down list of System Log Level. The default system log level is 3. 3. Click Confirm to accept the change. The web user interface prompts Do you want to restart your machine?. The configuration will take effect after reboot. 4. Click OK to reboot the phone. After rebooting the phone, the system log level is set as 6, the debug level. 5. Mark the Local radio box in the Export System Log field. 6. Click Export to download and save the system log file to your local PC system. You can also export the system log to a syslog server, contact your system administrator for more information. How to export/import the phone configurations?

We may need you to provide your phone configurations to help analyze your problem. In some instance, you may need to import configurations to your phone. To export the phone configurations via web user interface:

1. Click on Settings->Configuration. 113 User Guide for the SIP-T41P IP Phone 2. Click Export to save the configuration file to your local system. To import the phone configurations via web user interface:

1. Click on Settings->Configuration. 2. Click Browse to select a configuration file from your local system. 3. Click Import to import the configuration file. Note The file format of configuration file must be .bin. How to upgrade firmware?

To upgrade firmware via web user interface:

1. Click on Settings->Upgrade. 2. Click Browse to select the firmware from your local system. 3. Click Upgrade to upgrade the firmware. The web user interface prompts Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!. 114 Troubleshooting 4. Click OK to confirm upgrading. How to reset the phone?

Reset the phone to factory configurations after you have tried almost all troubleshooting suggestions but do not solve the problem. You need to note that all customized settings will be overwritten after reset. To reset the phone via phone user interface:

1. Press Menu->Settings->Advanced Settings (password: admin) ->Reset to Factory. 2. Press the Enter soft key. The phone LCD screen prompts the following warning:

3. Press the OK soft key. The phone LCD screen prompts the following:

The phone will be reset to factory sucessfully after startup. Note Reset of the phone may take a few minutes. Do not power off until the phone starts up successfully. 115 User Guide for the SIP-T41P IP Phone Regulatory Notices Service Agreements Contact your Yealink Authorized Reseller for information about service agreements applicable to your product. Limitations of Liability TO THE FULL EXTENT ALLOWED BY LAW, YEALINK EXCLUDES FOR ITSELFAND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDINGNEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OFANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION ORDATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,EVEN IF YEALINK OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCHAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASERICE PAID, AT YEALINKS OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BEAFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE. Safety Instructions Save these instructions. Read these safety instructions before use!

The following basic safety precautions should always be followed to reduce risk of fire, electrical shock, and other personal injury. General Requirements

Before you install and use the device, read the safety instructions carefully and observe the situation during operation. During the process of storage, transportation, and operation, please always keep the device dry and clean. During the process of storage, transportation, and operation, please avoid collision and crash of the device. Please attempt not to dismantle the device by yourself. In case of any discrepancy, please contact the appointed maintenance center for repair.

Without prior written consent, no organization or individual is permitted to make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes. Please refer to the relevant laws and statutes while using the device. Legal rights of others should be respected as well.

116 Regulatory Notices Environmental Requirements

Place the device at a well-ventilated place. Do not expose the device under direct sunlight. Keep the device dry and free of dusts. Place the device on a stable and level platform. Please place no heavy objects on the device in case of damageand deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat dissipation. Do not place the device on or near any inflammable or fire-vulnerable object, such as rubber-made materials. Keep the device away from any heat source or bare fire, such as a candle or an electric heater. Keep the device away from any household appliance with strong magnetic field or electromagnetic field, such as a microwave oven or a refrigerator. Operating Requirements

Do not let a child operate the device without guidance. Do not let a child play with the device or any accessory in case of accidental swallowing. Please use the accessories provided or authorized by the manufacturer only. The power supply of the device shall meet the requirements of the input voltage of the device. Pleaseuse the provided surge protection power socket only. Before plugging or unplugging any cable, make sure that your hands are completely dry. Do not spill liquid of any kind on the product or use the equipment near water, for example, near a bathtub, washbowl, kitchen sink, wet basement or near a swimming pool. Do not tread on, pull, or over-bend any cable in case of malfunction of the device. During a thunderstorm, stop using the device and disconnect it from the power supply. Unplug the power plug and the Asymmetric Digital Subscriber Line (ADSL) twisted pair (the radio frequency cable) to avoid lightning strike. If the device is left unused for a rather long time, disconnect it from the power supply and unplug the power plug.

When there is smoke emitted from the device, or some abnormal noise or

smell, disconnect the device from the power supply, and unplug the power plug immediately. Contact the specified maintenance center for repair. Do not insert any object into equipment slots that is not part of the product or auxiliary product. Before connecting a cable, connect the grounding cable of the device first. Do not disconnect the grounding cable until you disconnect all other cables. Cleaning Requirements

Before cleaning the device, stop using it and disconnect it from the power supply. 117 User Guide for the SIP-T41P IP Phone

Use a piece of soft, dry and anti-static cloth to clean the device. Keep the power plug clean and dry. Using a dirty or wet power plug may lead to electric shock or other peril 118 User Guide for the SIP-T41P IP Phone Appendix A - Time Zones Time Zone Time Zone Name 11:00 10:00 10:00 09:00 08:00 08:00 08:00 07:00 07:00 07:00 07:00 06:00 06:00 06:00 06:00 05:00 05:00 05:00 05:00 04:30 04:00 04:00 04:00 04:00 04:00 04:00 03:30 03:00 03:00 03:00 03:00 02:00 01:00 0 0 0 0 0 0 0 0

+01:00

+01:00

+01:00

+01:00

+01:00

+01:00

+01:00

+01:00

+01:00

+01:00 Samoa United States-Hawaii-Aleutian United States-Alaska-Aleutian United States-Alaska Time Canada(Vancouver, Whitehorse) Mexico(Tijuana, Mexicali) United States-Pacific Time Canada(Edmonton, Calgary) Mexico(Mazatlan, Chihuahua) United States-Mountain Time United States-MST no DST Canada-Manitoba(Winnipeg) Chile(Easter Islands) Mexico(Mexico City, Acapulco) United States-Central Time Bahamas(Nassau) Canada(Montreal, Ottawa, Quebec) Cuba(Havana) United States-Eastern Time Venezuela(Caracas) Canada(Halifax, Saint John) Chile(Santiago) Paraguay(Asuncion) United Kingdom-Bermuda(Bermuda) United Kingdom(Falkland Islands) Trinidad&Tobago Canada- New Foundland(St.Johns) Denmark-Greenland(Nuuk) Argentina(Buenos Aires) Brazil(no DST) Brazil(DST) Brazil(no DST) Portugal(Azores) GMT Greenland Denmark-Faroe Islands(Torshavn) Ireland(Dublin) Portugal(Lisboa, Porto, Funchal) Spain-Canary Islands(Las Palmas) United Kingdom(London) Morocco Albania(Tirane) Austria(Vienna) Belgium(Brussels) Caicos Chad Croatia(Zagreb) Czech Republic(Prague) Denmark(Kopenhagen) France(Paris) Germany(Berlin) Time Zone Time Zone Name 120 Appendix A-Time Zones

+01:00

+01:00

+01:00

+01:00

+01:00

+01:00

+02:00

+02:00

+02:00

+02:00

+02:00

+02:00

+02:00

+02:00

+02:00

+02:00

+02:00

+02:00

+02:00

+02:00

+03:00

+03:00

+03:00

+03:30

+04:00

+04:00

+04:00

+04:00

+04:00

+04:30

+05:00

+05:00

+05:00

+05:00

+05:30

+06:00

+06:00

+07:00

+07:00

+08:00

+08:00

+08:00

+09:00

+09:00

+09:30

+09:30

+10:00

+10:00

+10:00

+10:00

+10:30

+11:00

+12:00

+12:45

+13:00 Hungary(Budapest) Italy(Rome) Luxembourg(Luxembourg) Macedonia(Skopje) Netherlands(Amsterdam) Namibia(Windhoek) Estonia(Tallinn) Finland(Helsinki) Gaza Strip(Gaza) Greece(Athens) Israel(Tel Aviv) Jordan(Amman) Latvia(Riga) Lebanon(Beirut) Moldova(Kishinev) Russia(Kaliningrad) Romania(Bucharest) Syria(Damascus) Turkey(Ankara) Ukraine(Kyiv, Odessa) East Africa Time Iraq(Baghdad) Russia(Moscow) Iran(Teheran) Armenia(Yerevan) Azerbaijan(Baku) Georgia(Tbilisi) Kazakhstan(Aktau) Russia(Samara) Afghanistan Kazakhstan(Aqtobe) Kyrgyzstan(Bishkek) Pakistan(Islamabad) Russia(Chelyabinsk) India(Calcutta) Kazakhstan(Astana, Almaty) Russia(Novosibirsk, Omsk) Russia(Krasnoyarsk) Thailand(Bangkok) China(Beijing) Singapore(Singapore) Australia(Perth) Korea(Seoul) Japan(Tokyo) Australia(Adelaide) Australia(Darwin) Australia(Sydney, Melbourne, Canberra) Australia(Brisbane) Australia(Hobart) Russia(Vladivostok) Australia(Lord Howe Islands) New Caledonia(Noumea) New Zealand(Wellington, Auckland) New Zealand(Chatham Islands) Tonga(Nukualofa) 121 User Guide for the SIP-T41P IP Phone Index A About This Guide v Account Management 50 Account Registration 50 Adding Contacts 28 Administrator password 21 Anonymous Call 86 Anonymous Call Rejection 87 Answering Calls 63 Area Code 55 Attaching Stand 11 Audio Settings 22 Auto Answer 64 Auto Redial 66 Automatic Call Distribution 101 B Backlight 17 Basic Network Settings 15 Blacklist 34 Block Out 56 Busy Lamp Field (BLF) 89 C Call Forward 73 Call Mute 67 Call History Management 38 Call Hold/Resume 69 Call Park 82 Call Pickup 83 Call Recording 92 Call Return 67 Call Transfer 61 Call Waiting 79 CE Mark Warning v Conference 79 Contact Management 25 Copyright v Customizing Your Phone 17 D Declaration of Conformity v Deleting Contacts 30 Dial-now 54 Dial Plan 52 Do Not Disturb (DND) 70 Documentation 8 DSS Keys 40 Directory 25 E Editing Contacts 29 Ending Calls 64 122 G General Settings 17 Getting Started 9 H Hardware Component Instructions 1 Headset Use 39 Headset Activation/Deactivation 39 Hotline 57 Hot Desking 93 I Icon Instructions 3 Idle screen 16 Importing/Exporting Contact lists 31 In This Guide v Incoming intercom call features 95 Intercom 91 K Key as Send 22 L Language 18 LED Instructions 5 Limitation of Liability 116 Line Keys 49 Live Dialpad 57 Local Conference 79 Local Directory 26 M Message Waiting Indicator 104 Messages 95 Multicast Paging 97 Multiple Line Keys per Account 51 Music on Hold 100 N Network Conference 80 Network Connection 11 P Packaging Contents 9 Phone Initialization 14 Phone Installation 11 Phone Status 14 Phone User Interface 6 Placing Calls 61 Placing Calls to Contacts 30 Programmable Keys 50 O Outgoing intercom Calls 95 Overview 1 R Recent Call In Dialing 64 Redialing Numbers 64 Registration 16 Regulatory Notices 116 Remote Phonebook 35 Replace Rule 52 Ring Tones 23 S Safety Instructions 116 Search Source List in Dialing 31 Searching for Contacts 31 Semi-attended Transfer 61 Service Agreements 116 System Customizations 39 T Date and Time 19 Time Zones 120 Troubleshooting 107 V Voice Mail 103 Volume 22 W Warranty v Web User Interface 6 WEEE Warning vi Index 123