accesso Technology Group plc Qband+
Qsmart Qband+ Product Manual Date 19th January 2017 Version 1.0 Description Initial Version Author Reviewer Assessor Pamela Johnson Author Pamela Johnson Dominic Light Tony Underwood 19th January 2017 So far as accesso Technology Group plc is aware the contents of this document are correct. However, such contents have been obtained from a variety of sources and accesso can give no warranty or undertaking and make no representation as to their accuracy. In particular, accesso hereby expressly excludes liability for any form of consequential, indirect or special loss, and for loss of data, loss of profits or loss of business opportunity, howsoever arising and whether sustained by the user of the information herein or any third party arising out of the contents of this publication. Copyright 2017 accesso The copyright of this document is the property of accesso. Without the written consent of accesso, given by contract or otherwise, this publication must not be copied, reprinted or reproduced in any material form, either wholly or in part, and the contents of this document, or any methods or techniques available there from, must not be disclosed to any other person whatsoever. accesso CONFIDENTIAL The information contained in this document is the property of accesso. Except as specifically authorized in writing by accesso, the holder of this document shall keep the information contained herein confidential and shall protect the content in whole or in part from disclosure and dissemination to third parties and use same for evaluation, operation, and maintenance purposes only. All rights reserved accesso Technology Group plc Table of Contents 1 Introduction ......................................................................................................................... 1 General Information ............................................................................................................... 1 Facilities................................................................................................................................... 2 Applications ............................................................................................................................. 2 2 Installation ........................................................................................................................... 2 Location ................................................................................................................................... 2 Configuration .......................................................................................................................... 2 3 Operation ............................................................................................................................. 3 Switching On ........................................................................................................................... 3 Switching Off ........................................................................................................................... 3 Battery Replacement .............................................................................................................. 3 4 Specifications ....................................................................................................................... 3 Dimensions .............................................................................................................................. 3 Controls and Indicators ........................................................................................................... 3 Power Requirements .............................................................................................................. 3 Communcations ...................................................................................................................... 3 5 Environmental Conditions ..................................................................................................... 4 Operating temperature ........................................................................................................... 4 Relative Humidity .................................................................................................................... 4 Other restrictions .................................................................................................................... 4 6 Repair procedures ................................................................................................................ 4 7 Warranty Statement ............................................................................................................. 5 8 Approvals ............................................................................................................................. 7 Declaration of Conformity ...................................................................................................... 7 USA Conformity Statement ..................................................................................................... 7 Canada Conformity Statement ............................................................................................... 8 1 Introduction General Information accesso are providing 100% Virtual Queuing System (VQS) allowing guests to be able to make registrations for rides without the need to wait physically at the ride itself. The Qband+ is a wearable device that is the customer interface to the Qsmart virtual queueing system. It is capable of bi-directional communication using NFC, Bluetooth and Sub-GHz communication. It provides a black and white graphical display and simple 'swipe' based navigation interface, and has a vibrating motor for vibrational haptic feedback for alerts. Figure 1 http://accesso.com/
Page 1 Qband+ Qsmart: Qband+ Product Manual Copyright 2017 accesso Facilities The Qband+ display is a 144 x 168 pixel LCD capable of 1-bit per pixel images and text. The Vibratory Motor causes the Qband+ to vibrate, as an alerting mechanism. Powered by a 3032 coin-cell battery The Qband+ wearable device includes three radio transceivers:
o "Short range" NFC 14443 chip o "Medium range" Bluetooth 2.4GHz o "Long range" Sub-GHz radio 915MHz Applications The primary application of the Qband+ is a ride reservation device used within the Qsmart Guest Services System. The device is activated by scanning the band at an accesso NFC scanner. Guests using the system are issued with a Qband+, which enables them to make reservations for rides by tapping against computerized, registration posts located in the park. Using accesso NFC software, the band is updated with the ride information, the LCD enables the guest to see what rides they have reserved on the system. A network of Long Range Base Stations provides the facility to remotely update the Qband+ in the event of changes to ride status that affect the guests ride registrations. Bluetooth base stations track the movement of guests around the park, and provide the facility to locate Qands+ at the park exit for the purposes deactivating the band, and for application of simple detection of theft prevention. 2 Installation Location The Qband+ is a wearable device that requires no permanent mounting or fixing. Like any piece of electronic equipment, a certain amount of care is required to avoid permanent damage to the Qband+. The new Qband+ is designed to be waterproof in normal use to a depth of 3 metres. Configuration The exact configuration of the Qband+ varies from park to park and is controlled by a configuration program that is set up during the park installation. http://accesso.com/
Page 2 Qband+ Qsmart: Qband+ Product Manual Copyright 2017 accesso 3 Operation Switching On The Qband+ is activated by scanning the device on an NFC reader which is controlled by the accesso Qsmart system. The Qband+ receives sufficient power from the NFC signal to wake up the device and start the Qsmart application. Switching Off Deactivation may be achieved through tapping the band against an NFC reader, as with activation or remotely via Bluetooth. Battery Replacement The battery is not designed to be user replaceable. 4 Specifications Dimensions Width:
Height:
Depth:
Weight:
Wrist Size
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-
-
-
-
Controls and Indicators LCD:
Vibrator motor
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Power Requirements Battery Average life
-
-
Communcations 40 mm 240 mm 13 mm grams 35 - 60 mm diameter LCD Display, Resolution 144 x 128 1,000 rpm CR3032 Lithium Ion coin cell 2,000 hours Long Range Medium Range Short Range
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-
-
915MHz (SubGHz) transceiver 2.4GHz BLE transceiver Secure 14443 RFID/NFC device http://accesso.com/
Page 3 Qband+ Qsmart: Qband+ Product Manual Copyright 2017 accesso 5 Environmental Conditions Operating temperature Long Term Storage: - -
20 to + 50 C Operation:
Waterproof
-
-
0 to +50 C Depth 3 meters for 1 minute Relative Humidity Long Term Storage: -
<50%
Operation:
-
up to 99% Non-condensing Other restrictions Avoid long-term exposure to direct sunlight. Avoid exposure to corrosive environments, e.g. salt water. Do not leave immersed for extended periods. 6 Repair procedures There are NO user serviceable parts in the Qband+. Please contact support@lo-qusa.com should any problems arise, they will be able to guide you through some initial diagnostics which may rectify the problem. Should the problem persist you should request a Return Material Authorization (RMA) number from the Technical Services Group, which should be added to the Fault Report that must be completed and attached to any units for return and repair. All faulty devices should be returned in the first instance to the USA office at the following address. Accesso LoQueue 420 Thornton Road Suite 109 Lithia Springs GA 30122 USA http://accesso.com/
Page 4 Qband+ Qsmart: Qband+ Product Manual Copyright 2017 accesso 7 Warranty Statement accesso warrants for a period of 1 year from the date for shipment that each device supplied shall be free from defects in material and workmanship. During this period, if the customer experiences any difficulties with the product and is unable to resolve by phone or e-mail with accesso Technical Support, a Return Material Authorization (RMA) number will be issued. Following receipt of a RMA the customer is responsible for returning the product to accesso, freight pre-paid. accesso upon verification of a valid warranty will, at its option, repair or replace the product in question, and return it to the customer freight pre-paid. No services are provided at the customers site under this warranty. accesso warrants the Firmware within the device for a period of ninety (90) days from the date of shipment, that each Firmware package shall be free from defects and operate according to the accesso specifications. Any Firmware revisions required hereunder cover supply of distribution media only and do not cover, or include any installation or upgrade of the product. accesso shall have no obligation to make repairs or to effect replacement required through normal wear and tear arising in whole or in part by catastrophe, fault or negligence of the user, improper or unauthorized use of the product, or use of the product in such a manner for which it was not designed, or causes external to the product. There are no understandings agreements, representations or warranties, express or implied, including warranties or merchantability or fitness for a particular purpose, other than those specifically set out above, or by an existing contract between the parties. Any such contract states the entire obligation of accesso. The contents of this document shall not become part or modify any prior or existing agreement, commitment or relationship between the parties. The information, recommendations, descriptions and safety information in this or any other documents supplied by accesso are based on general industry experience and judgment with respect to such hardware and firmware. This information should not be considered to be all-inclusive or covering all contingences. No other warranties, express or implied, including warranties for fitness for a particular purpose or merchantability, or warranties from the course of dealing or usage of trade, are made regarding the information, recommendations, descriptions and safety information contained herein and in Hardware and Firmware Specification documentation, or instructions supplied by accesso. In no event will accesso be responsible to the user in contract, tort (including negligence), strict liability or otherwise for any special, indirect, incidental or consequential damage or loss of equipment, plant or power system, cost of capital, loss or profits from revenues, cost of replacement power, additional expenses in the use of existing hardware or firmware, equipment or facilities, or claims against the user by its employees or customers resulting from the use of the information, recommendations, descriptions and safety information supplied by accesso. accesso liability is limited (at its election) to (1) refund the buyers purchase price for such affected products (without interest) (2) repair such products, or (3) replacement of such products, provided however, that the buyer follows the returns procedures outlined herein. http://accesso.com/
Page 5 Qband+ Qsmart: Qband+ Product Manual Copyright 2017 accesso Warranty claims must be received by accesso within the applicable warranty period. A replaced product, or part thereof, shall become the property of accesso and shall be returned to accesso at the purchasers expense. A Return Material Authorization number assigned by accesso must accompany all returned product. http://accesso.com/
Page 6 Qband+ Qsmart: Qband+ Product Manual Copyright 2017 accesso 8 Approvals Declaration of Conformity Accesso Technology Group PLC Unit 5, The Pavilions Ruscombe Business Park Twyford Berkshire RG10 9NN Hereby declares that the following product:
Product Name: Qband+
Model Number: P2600-915-ACC, P2600-915-UNI Conforms to the following standards:
FCC 47CFR 15.247 & IC RSS-247 FCC47CFR 15.249 & IC RSS-210 Annex 2.9 USA Conformity Statement FCC ID: 2AKCM-P2600-915-ACC FCC ID: 2AKCM-P2600-915-UNI FCC warning statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesired operation. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment http://accesso.com/
Page 7 Qband+ Qsmart: Qband+ Product Manual Copyright 2017 accesso Canada Conformity Statement IC ID: 21963-P2600915 ISED Warning Statement English
"Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication."
"This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device."
French
"Conformment la rglementation d'Industrie Canada, le prsent metteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou infrieur) approuv pour l'metteur par Industrie Canada. Dans le but de rduire les risques de brouillage radiolectrique l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonne quivalente (p.i.r.e.) ne dpasse pas l'intensit ncessaire l'tablissement d'une communication satisfaisante."
"Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement."
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