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AT-AP500 Cloud-Managed Enterprise-class Wireless Access Point with IEEE802.11a/b/g/n/ac Dual Radio Installation Guide 613-002286 Rev. A Review Draft 4-25-16 Copyright 2016 Allied Telesis, Inc. All rights reserved. No part of this publication may be reproduced without prior written permission from Allied Telesis, Inc. Allied Telesis and the Allied Telesis logo are trademarks of Allied Telesis, Incorporated. All other product names, company names, logos or other designations mentioned herein are trademarks or registered trademarks of their respective owners. Allied Telesis, Inc. reserves the right to make changes in specifications and other information contained in this document without prior written notice. The information provided herein is subject to change without notice. In no event shall Allied Telesis, Inc. be liable for any incidental, special, indirect, or consequential damages whatsoever, including but not limited to lost profits, arising out of or related to this manual or the information contained herein, even if Allied Telesis, Inc. has been advised of, known, or should have known, the possibility of such damages. Review Draft 4-25-16 Electrical Safety and Emissions Standards This product meets the following standards:
Federal Communications Commission Interference Statement Declaration of Conformity Manufacturer Name: Allied Telesis, Inc. Declares that the product: Wireless access point with PoE+ powered device function Model Number: AT-AP500 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Caution FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. E80 Avertissement Avertissement de la FCC: Les changements ou modifications non expressment approuvs par la partie responsable de la conformit pourraient annuler l'autorit de l'utilisateur utiliser cet quipement. E80 3 Review Draft 4-25-16 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. For operation within 5150-5250MHz / 5470-5725MHz frequency range, it is restricted to indoor environment.The band from 5600-5650MHz will be disabled by the software during the manufacturing and cannot be changed by the end user. This device meets all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules. Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 26cm between the radiator & your body. Safety and Electromagnetic Emissions Certificates Electromagnetic Compatibility (EMC) ICES-003 Class B Radio Equipment FCC 47 CFR Part 15, Subpart C FCC 47 CFR Part 15, Subpart E FCC OET Bulletin No. 65 Supplement C RSS-Gen, Issue No. 4 RSS-102, Issue No. 5 RSS-247, Issue No. 1 Safety UL 60950-1 2nd Edition CAN/CSA C22.2 No. 60950-1 Translated Safety Statements Important: The indicates that a translation of the safety statement is available in a PDF document titled Translated Safety Statements on the Allied Telesis website at www.alliedtelesis.com/support. 4 Review Draft 4-25-16 Contents Preface ............................................................................................................................................................11 Safety Symbols Used in this Document..................................................................................................... 12 Contacting Allied Telesis............................................................................................................................ 13 Chapter 1: Overview ......................................................................................................................................15 Features..................................................................................................................................................... 16 Rear Panel Components............................................................................................................................ 17 LAN Port..................................................................................................................................................... 19 Power over Ethernet............................................................................................................................ 19 Connector Type ................................................................................................................................... 19 Speed .................................................................................................................................................. 19 Duplex Mode ....................................................................................................................................... 19 Maximum Distance .............................................................................................................................. 19 Cable Requirements............................................................................................................................ 19 Automatic MDIX Detection .................................................................................................................. 20 Port Pinouts ......................................................................................................................................... 20 LEDs .......................................................................................................................................................... 21 Reset Button .............................................................................................................................................. 22 Chapter 2: Installing the Access Point ........................................................................................................23 Reviewing Safety Precautions ................................................................................................................... 24 Unpacking the AT-AP500 Access Point..................................................................................................... 26 Installing the Access Point on a Wall or Ceiling......................................................................................... 27 Guidelines............................................................................................................................................ 27 Mounting the Base Plate to the Wall or Ceiling ................................................................................... 28 Attaching the Mounting Bracket to the Access Point........................................................................... 29 Attaching the Access Point to the Base Plate ..................................................................................... 30 Cabling the Access Point..................................................................................................................... 31 Kensington Lock......................................................................................................................................... 34 Starting the Initial Management Session on the Access Point................................................................... 35 Requirements ...................................................................................................................................... 35 Starting the Management Session ...................................................................................................... 35 Appendix A: Technical Specifications ........................................................................................................37 Physical Specifications............................................................................................................................... 37 Environmental Specifications..................................................................................................................... 37 Power Specifications.................................................................................................................................. 38 LAN Port..................................................................................................................................................... 39 Safety and Electromagnetic Emissions Certifications................................................................................ 41 Appendix B: Regulatory Statements ...........................................................................................................43 Federal Communication Commission Interference Statement................................................................... 44 5 Review Draft 4-25-16 Contents 6 Review Draft 4-25-16 Figures Figure 1: Rear Panel Components .................................................................................................................. 17 Figure 2: AT-TQ0091 AC/DC Power Adapter.................................................................................................. 26 Figure 3: Ventilation Slots................................................................................................................................ 27 Figure 4: Base Plate Hole Dimensions............................................................................................................ 28 Figure 5: Mounting Base Plate ........................................................................................................................ 28 Figure 6: Bottom of Access Point .................................................................................................................... 29 Figure 7: Locking Bracket to Access Point ...................................................................................................... 29 Figure 8: Attaching the Mounting-Bracket Screw ............................................................................................ 30 Figure 9: Attaching Access Point to Base Plate .............................................................................................. 30 Figure 10: Connecting the Network Cable....................................................................................................... 31 Figure 11: Connecting the Power Cable from the AT-TQ0091 AC/DC Adapter.............................................. 32 Figure 12: Removing an AC Plug from the AT-TQ0091 AC/DC Power Adapter ............................................. 32 Figure 13: Installing an AC Plug on the AT-TQ0091 AC/DC Power Adapter .................................................. 33 Figure 14: Kensington Lock............................................................................................................................. 34 Figure 15: Pin Layout for the RJ45 Connector on the LAN Port...................................................................... 39 7 Review Draft 4-25-16 List of Figures 8 Review Draft 4-25-16 Tables Table 1. Components on the Rear Panel ....................................................................................................... 17 Table 2. Twisted Pair Cable for the LAN Port ................................................................................................. 20 Table 3. LEDs on the AT-AP500 Access Point .............................................................................................. 21 Table 4. AT-AP500 Physical Specifications ................................................................................................... 37 Table 5. Environmental Specifications ........................................................................................................... 37 Table 6. AT-AP500 Maximum Power Consumption ....................................................................................... 38 Table 7. AT-TQ0091 Power Adapter .............................................................................................................. 38 Table 8. LAN Port Specifications .................................................................................................................... 39 Table 9. MDI Pin Signals (10Base-T or 100Base-TX) .................................................................................... 39 Table 10. MDI-X Pin Signals (10Base-T or 100Base-TX) .............................................................................. 40 Table 11. 1000Base-T Connector Pinouts ..................................................................................................... 40 Table 12. Safety and Electromagnetic Emissions Certificates ....................................................................... 41 9 Review Draft 4-25-16 List of Tables 10 Review Draft 2-1-16 Preface This guide contains the hardware installation instructions for the AT-AP500 Wireless Access Point. This preface contains the following sections:
Safety Symbols Used in this Document on page 12 Contacting Allied Telesis on page 13 11 Review Draft 2-1-16 Preface Safety Symbols Used in this Document This document uses the following conventions. Note Notes provide additional information. Caution Cautions inform you that performing or omitting a specific action may result in equipment damage or loss of data. Warning Warnings inform you that performing or omitting a specific action may result in bodily injury. 12 Review Draft 2-1-16 Contacting Allied Telesis AT-AP500 Wireless Access Point Installation Guide If you need assistance with this product, you may contact Allied Telesis technical support by going to the Support & Services section of the Allied Telesis web site at www.alliedtelesis.com/support. You can find links for the following services on this page:
24/7 Online Support Enter our interactive support center to search for answers to your product questions in our knowledge database, check support tickets, learn about Return Merchandise Authorizations (RMAs), and contact Allied Telesis technical experts. USA and EMEA phone support Select the phone number that best fits your location and customer type. Hardware warranty information Learn about Allied Telesis warranties and register your product online. Replacement Services Submit an RMA request via our interactive support center. Documentation View the most recent installation and user guides, software release notes, white papers, and data sheets for your products. Software Downloads Download the latest software releases for your managed products. For sales or corporate information, go to www.alliedtelesis.com/
purchase. 13 Review Draft 2-1-16 Preface 14 Review Draft 2-1-16 Chapter 1 Overview This chapter describes the hardware components of the AT-AP500 Wireless Access Point. This chapter contains the following sections:
Features on page 16 Rear Panel Components on page 17 LAN Port on page 19 LEDs on page 21 Reset Button on page 22 15 Review Draft 2-1-16 The main features of the product are listed here:
Dual concurrent radio: 2.4 GHz and 5 GHz IEEE 802.11a/b/g/n/ac MIMO with internal omni antennas 2.4 GHz radio: 3x3:3ss 5 GHz radio: 4x4:4ss Maximum capacity 2.4 GHz: 450 Mbps Maximum capacity 5 GHz: 2,200 Mbps Rogue access point detection Multiple SSIDs One 10/100/1000Base-T Ethernet port with Auto-Negotiation, auto MDI/MDIX, and IEEE 802.3at Power over Ethernet (PoE+) IEEE 802.3 (10Base-T), IEEE 802.3u (100Base-TX), and IEEE 802.3ab (1000Base-T) compliance on the Ethernet port MAC address filtering for wireless access security Broadcast and multicast rate limiting Virtual access points for multiple broadcast domains DHCP client WPA-Personal and WPA-Enterprise with WPA, WPA2, TKIP, and CCMP (AES) authentication and encryption Static WEP encryption Cloud-managed from AlliedView Cloud Quality of Service Wall or ceiling installation Chapter 1: Overview Features 16 Review Draft 2-1-16 Rear Panel Components AT-AP500 Wireless Access Point Installation Guide The rear panel components of the AT-AP500 Access Point are illustrated in Figure 1. Kensington Lock Reset Button LAN Port Console Port DC Power Connector Figure 1. Rear Panel Components The components are listed in Table 1. Table 1. Components on the Rear Panel Field Kensington Lock Console Port Reset Button LAN Port Description Lock to secure the access point. For information, refer to Kensington Lock on page 34. The Console port is for manufacturing purposes only. Reboots the unit. For information, refer to Reset Button on page 22. The LAN port connects the access point to your wired network. It supports PoE+. If you connect the port to an Ethernet switch that supports PoE+, you do not have to use the AC/DC adapter to power the device. For information, refer to LAN Port on page 19. 17 Review Draft 2-1-16 Chapter 1: Overview Table 1. Components on the Rear Panel (Continued) Field DC Power Connector Description This connector is for the AT-TQ0091 Power Adapter. The access point can be powered with PoE+ on the LAN port or the power adapter. The AT-TQ0091 Power Adapter does not come with the access point. It must be ordered separately from Allied Telesis. 18 Review Draft 2-1-16 LAN Port AT-AP500 Wireless Access Point Installation Guide Power over Ethernet The LAN port is used to connect the device to your Local Area Network
(LAN), typically through an Ethernet switch. The AT-AP500 Access Point supports Power over Ethernet (PoE+) on the LAN port. The unit is a PoE+ class 4 powered device with a maximum power consumption of 16 watts. When the port is connected to a PoE+
Ethernet switch, the unit receives its power over the network cable that carries the network traffic. If you use the PoE+ feature, you do not need to use the AC/DC power adapter that has to be purchased separately. Connector Type The LAN port has an eight-pin RJ45 connector. The port uses four pins at 10 or 100 Mbps and all eight pins at 1000 Mbps. The pin assignments are listed in LAN Port on page 39. Speed The LAN port can operate at 10, 100, or 1000 Mbps. The speed is set automatically with Auto-Negotiation. You cannot disable Auto-Negotiation on the port. Note The LAN port should be connected to a network device that also adjusts its speed with Auto-Negotiation. If the network device does not support Auto-Negotiation, the LAN port operates at 10 Mbps, which may reduce network performance. Duplex Mode The LAN port can operate in either half- or full-duplex mode at 10 or 100 Mbps, and full-duplex mode at 1000 Mbps. The port is IEEE 802.3u-
compliant and uses Auto-Negotiation to set the duplex mode. (You cannot disable Auto-Negotiation on the port.) Note The LAN port should be connected to a network device that also sets its duplex mode with Auto-Negotiation. If the network device does not support Auto-Negotiation, the LAN port operates at half-
duplex mode. This may result in a duplex mode mismatch if the network device is operating at full-duplex. Maximum Distance Cable Requirements The LAN port has a maximum operating distance of 100 meters (328 feet). The cable requirements for the LAN port are listed in Table 2 on page 20. 19 Review Draft 2-1-16 Chapter 1: Overview Table 2. Twisted Pair Cable for the LAN Port 1000Mbps 10Mbps 100Mbps PoE+ PoE+ Non-
PoE+ PoE+ Non-
Non-
PoE+ PoE+
No No Yes No No No Yes Yes Yes Yes No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Cable Type Standard TIA/EIA 568-
B-compliant Category 3 shielded or unshielded cabling with 100 ohm impedance and 16 MHz frequency. Standard TIA/EIA 568-
A-compliant Category 5 shielded or unshielded cabling with 100 ohm impedance and 100 MHz frequency. Standard TIA/EIA 568-
B-compliant Enhanced Category 5 (Cat 5e) shielded or unshielded cabling with 100 ohm impedance and 100 MHz frequency. Standard TIA/EIA 568-
B-compliant Category 6 or 6a shielded cabling. Automatic MDIX Detection The 10/100/1000 Mbps twisted-pair port is IEEE 802.3ab compliant and features automatic MDIX detection when operating at 10 or 100 Mbps.
(Automatic MDIX detection does not apply to 1000 Mbps.) This feature automatically configures the port to MDI or MDI-X, depending on the wiring configuration of the port on the Ethernet switch. You may not disable automatic MDIX detection. For automatic MDIX detection to work properly, it must also be present on the Ethernet switch. The LAN port defaults to MDIX if it is connected to a network device that does not support automatic MDIX detection. Port Pinouts Refer to Table 9 on page 39 for the port pinouts of the LAN port when it is operating at 10 or 100 Mbps in the MDI configuration and Table 10 on page 40 for the MDI-X configuration. Refer to Table 11 on page 40 for the port pinouts when the port is operating at 1000 Mbps. 20 Review Draft 2-1-16 LEDs AT-AP500 Wireless Access Point Installation Guide The LEDs on the AT-AP500 Access Point are described in Table 3. Table 3. LEDs on the AT-AP500 Access Point LED State Description PWR Solid Green The unit is receiving DC power that is within the normal operating range. Off The power supply is not receiving power from either the AC/DC power adapter or a PoE+ Ethernet switch. Solid Amber The access point is loading its firmware or there is a system fault. Off The unit is operating normally. Solid Green The Ethernet port is operating at 1000 Mbps. Flashing Green The Ethernet port is operating at 1000 Mbps with link activity. Solid Amber The Ethernet port is operating at 10/100 Mbps. Flashing Amber The Ethernet port is operating at 10/100 Mbps with link activity. Solid Green The 2.4GHz radio is sending and receiving radio waves. Solid Green The 5GHz radio is sending and receiving radio waves. SYS LAN 2.4GHz 5GHz 21 Review Draft 2-1-16 Chapter 1: Overview Reset Button The Reset button on the rear panel is used to reboot the unit. The Reset button is recessed to prevent it from being accidentally pressed. To press the button, use a pointed object, such as the end of a straightened paper clip. 22 Review Draft 2-1-16 Chapter 2 Installing the Access Point This chapter describes how to install the AT-AP500 Wireless Access Point. This chapter contains the following sections:
Reviewing Safety Precautions on page 24 Unpacking the AT-AP500 Access Point on page 26 Installing the Access Point on a Wall or Ceiling on page 27 Kensington Lock on page 34 Starting the Initial Management Session on the Access Point on page 35 23 Review Draft 2-1-16 Chapter 2: Installing the Access Point Reviewing Safety Precautions Please review the following safety precautions before you begin to install the access point. Note The indicates that a translation of the safety statement is available in a PDF document titled Translated Safety Statements on the Allied Telesis website at www.alliedtelesis.com/support. Warning To prevent electric shock, do not remove the cover. No user-
serviceable parts inside. This unit contains hazardous voltages and should only be opened by a trained and qualified technician. To avoid the possibility of electric shock, disconnect electric power to the product before connecting or disconnecting the LAN cables. E1 Warning Do not work on equipment or cables during periods of lightning activity. E2 Warning Power cord is used as a disconnection device. To de-energize equipment, disconnect the power cord. E3 Note Pluggable Equipment. The socket outlet shall be installed near the equipment and shall be easily accessible. E5 Caution Air vents must not be blocked and must have free access to the room ambient air for cooling. E6 24 Review Draft 2-1-16 AT-AP500 Wireless Access Point Installation Guide Warning Operating Temperature. This product is designed for a maximum ambient temperature of 40C E7. Warning To reduce the risk of electric shock, the PoE port on this product must not connect to cabling that is routed outside the building where this device is located. E40 Caution FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. E80 Warning This equipment is intended for indoor use only. E95 Note All Countries: Install product in accordance with local and National Electrical Codes. E8 Note This product is not approved for use in a computer room as defined in the Standard for Protection of Electronic Computer/Data Processing Equipment, ANSI/NFPA 75. Note If you are not using PoE to power to unit, use only an approved AC/
DC adapter. Note You should verify that your PoE network adheres to the standards of a separated extra-low voltage (SELV) circuit before using the PoE feature on the wireless access point. 25 Review Draft 2-1-16 Chapter 2: Installing the Access Point Unpacking the AT-AP500 Access Point As you unpack the access point, check the shipping container for the components the following items:
One AT-AP500 Wireless Access Point One AT-AP500 Wireless Access Point Quick Installation Guide One mounting-bracket screw One bracket and one base plate for wall or ceiling mounting If any item is missing or damaged, contact your Allied Telesis sales representative for assistance. If you are not using the PoE feature on the LAN port of the access point to power the device, you need to separately order the AT-TQ0091 AC/DC Power Adapter. The adapter comes with four regional AC plugs. (One of the AC plugs comes pre-installed on the adapter.) Refer to Figure 2. Figure 2. AT-TQ0091 AC/DC Power Adapter Go to Installing the Access Point on a Wall or Ceiling on page 27. 26 Review Draft 2-1-16 Installing the Access Point on a Wall or Ceiling AT-AP500 Wireless Access Point Installation Guide This procedure contains the following sections. Guidelines Mounting the Base Plate to the Wall or Ceiling on page 28 Attaching the Mounting Bracket to the Access Point on page 29 Attaching the Access Point to the Base Plate on page 30 Cabling the Access Point on page 31 Guidelines Please review the following guidelines before installing the access point on a wall or ceiling:
The selected location must not block the ventilation slots around the base of the unit. Refer to Figure 3. Ventilation Slots Figure 3. Ventilation Slots The wall or ceiling mounting surface must be of proper material to accommodate the self-tapping screws, such as wood strong enough to support the weight of the equipment and cables. Otherwise, you must provide anchors to fit the mounting surface. One mounting-bracket screw is provided for attaching the mounting bracket to the unit. You must provide the four self-
tapping screws that secure the base plate to the wall or ceiling. The location must have an AC power source if you are using the AT-TQ0091 Power Adapter. 27 Review Draft 2-1-16 Chapter 2: Installing the Access Point Mounting the Base Plate to the Wall or Ceiling To mount the base plate to the wall or ceiling, perform the following:
1. Using the base plate as a template, mark the four holes for mounting the base plate to the wall or ceiling. See Figure 4 for hole dimensions. Figure 4. Base Plate Hole Dimensions 2. Drill the holes for the four self-tapping screws, and if applicable, two wall anchors. 3. If you are not installing wall anchors, skip to Step 4. If so, install the wall anchors. 4. Mount the base plate to the wall or ceiling using the self-tapping screws, as shown in Figure 5. Figure 5. Mounting Base Plate 28 Review Draft 2-1-16 AT-AP500 Wireless Access Point Installation Guide Attaching the Mounting Bracket to the Access Point To attach the mounting bracket to the access point, perform the following:
1. Place the access point upside down on a flat surface. 2. Place the bracket against the bottom of the access point and use the bracket to push downward on the stopper nub (see Figure 6). Figure 6. Bottom of Access Point 3. Turn the bracket in the direction of the arrows shown in Figure 7 until the two hooks hold the bracket: The stopper nub pops up, and the bracket locks in place. Figure 7. Locking Bracket to Access Point 4. Attach the mounting-bracket screw through the notch in the mounting bracket to the access point, as shown in Figure 8 on page 30: The bracket is fastened to the access point. 29 Review Draft 2-1-16 Chapter 2: Installing the Access Point Attaching the Access Point to the Base Plate Figure 8. Attaching the Mounting-Bracket Screw To attach the access point and mounting bracket to the base plate on the wall or ceiling, perform the following:
1. Have someone hold the bottom of the access point next to the base plate attached to the wall or ceiling. 2. Insert the two base-plate pins into the circles of the keyhole slots, as shown in Figure 9. Step 4 Step 2 Step 3 Step 3 Figure 9. Attaching Access Point to Base Plate 3. Slide the access point downward to lock the necks of the base-plate pins in the slots, as shown in Figure 9. 30 Review Draft 2-1-16 AT-AP500 Wireless Access Point Installation Guide 4. Fasten the access point to the base plate by turning the base-plate captive screw clockwise using a Phillips-head screwdriver, as shown in Figure 9 on page 30. Cabling the Access Point To install cabling on the access point, perform the following:
1. Connect a network cable to the LAN port (labeled WAN/PoE) on the rear panel of the access point. Refer to Figure 10. The specifications of the cable are listed in Table 2 on page 20. Figure 10. Connecting the Network Cable 2. If you have not already done so, connect the other end of the network cable to a port on an Ethernet switch. 3. Do one of the following:
If the access point is to be powered with the AT-TQ0091 AC/DC Power Adapter, continue with this procedure to attach the power adapter. If the access point is to be powered with the PoE feature on the LAN Port, the installation procedure is complete. Go to Kensington Lock on page 34 or Starting the Initial Management Session on the Access Point on page 35. 4. Connect the DC power cable from the AT-TQ0091 AC/DC Power Adapter to the DC 12V connector on the rear panel of the access point. Refer to Figure 11 on page 32. 31 Review Draft 2-1-16 Chapter 2: Installing the Access Point Figure 11. Connecting the Power Cable from the AT-TQ0091 AC/DC Adapter 5. Check the AC plug on the AC/DC Power Adapter to see if it is the correct plug for your region. If it is not the correct plug, remove it by pushing down on the release tab and sliding it from the slot on the adapter. Refer to Figure 12. Release Tab Figure 12. Removing an AC Plug from the AT-TQ0091 AC/DC Power Adapter 32 Review Draft 2-1-16 AT-AP500 Wireless Access Point Installation Guide 6. Slide the correct AC plug for your region into the slot on the adapter until it clicks into place. Refer to Figure 13. Figure 13. Installing an AC Plug on the AT-TQ0091 AC/DC Power Adapter 7. Connect the AC plug on the power cord to an appropriate AC power source. Refer to Table 7 on page 38 for the power specifications of the power adapter. After installing the access point on a wall or ceiling, go to Kensington Lock on page 34 or Starting the Initial Management Session on the Access Point on page 35. 33 Review Draft 2-1-16 Chapter 2: Installing the Access Point Kensington Lock A Kensington lock can be used to secure the device. The lock is located on the rear panel (see Figure 14.) Kensington Lock Figure 14. Kensington Lock 34 Review Draft 2-1-16 AT-AP500 Wireless Access Point Installation Guide Starting the Initial Management Session on the Access Point This procedure contains the following sections. Requirements Starting the Management Session Requirements You must have the following to initiate a management session on the access point:
Network with a DHCP server and a route for the access point to the Internet. When you power on the access point for the first time, it will obtain an IP address from the DHCP server, and then it must be able to access the Internet to register itself with the AlliedView Cloud service. Serial number for the access point. Starting the Management Session To start the initial management session on the access point, perform the following. 1. Create an AlliedView Cloud account at avcloud.alliedtelesis.com for the management of the access points. Refer to the AlliedView Cloud Users Guide. Note This account will share the login credentials with the Allied Telesis Support portal account. 2. Add one or more access points to the account by entering the access point name and serial number. Refer to the AlliedView Cloud Users Guide. 3. If not done already, power on the access point: the access point automatically registers with the AlliedView Cloud once a name and serial number is assigned, and the unit is powered up. 4. Refer to the AlliedView Cloud Users Guide to add the access point to the network and configure the access point. 35 Review Draft 2-1-16 Chapter 2: Installing the Access Point 36 Review Draft 2-1-16 Appendix A Technical Specifications This appendix contains the following sections:
Physical Specifications Environmental Specifications Power Specifications on page 38 LAN Port on page 39 Safety and Electromagnetic Emissions Certifications on page 41 Physical Specifications Table 4. AT-AP500 Physical Specifications Dimensions (W x D x H) 170.0 mm x 170.0 mm x 35.0 mm
(6.7 in. x 6.7 in. x 1.4 in.) Weight 0.47 kg (1 lb.) Environmental Specifications Table 5. Environmental Specifications Operating Temperature of the Access Point When Using PoE Operating Temperature of the Access Point When Using the AC/
DC Adapter 0 C to 40 C (32 F to 104 F) 0 C to 40 C (32 F to 104 F) Storage Temperature
-20 C to 60 C (-4 F to 140 F) Operating Humidity Storage Humidity 5% to 80% non-condensing 5% to 95% non-condensing 37 Review Draft 2-1-16 Appendix A: Technical Specifications Power Specifications Table 6. AT-AP500 Maximum Power Consumption AT-AP500 16 watts Table 7. AT-TQ0091 Power Adapter Input Range Input Frequency 100~240 Vac 47-63 Hz Input Power Consumption (no load) <0.3W max. Output Voltage Output Current
+12 VDC 2A max. 38 Review Draft 2-1-16 LAN Port AT-AP500 Wireless Access Point Installation Guide Table 8. LAN Port Specifications Connector Standards PoE standard RJ45 IEEE 802.3 (10Base-T) IEEE 802.3u (100Base-TX) IEEE 802.3ab (1000Base-T) IEEE 802.3at (class 4) Figure 15 illustrates the pin layout of the LAN port. Figure 15. Pin Layout for the RJ45 Connector on the LAN Port Table 9 lists the pin signals when the port is operating in the MDI configuration at 10 or 100 Mbps. Table 9. MDI Pin Signals (10Base-T or 100Base-TX) Pin Signal 1 2 3 6 TX+
TX-
RX+
RX-
39 Review Draft 2-1-16 Appendix A: Technical Specifications Table 10 lists the pin signals for the MDI-X configuration at 10 or 100 Mbps. Table 10. MDI-X Pin Signals (10Base-T or 100Base-TX) Pin Signal 1 2 3 6 RX+
RX-
TX+
TX-
Table 11 lists the pin signals when the LAN port is operating at 1000 Mbps. Table 11. 1000Base-T Connector Pinouts Pin Pair Signal 1 2 3 4 5 6 7 8 1 1 2 3 3 2 4 4 TX and RX TX and RX-
TX and RX+
TX and RX+
TX and RX-
TX and RX-
TX and RX+
TX and RX-
40 Review Draft 2-1-16 Safety and Electromagnetic Emissions Certifications AT-AP500 Wireless Access Point Installation Guide Table 12. Safety and Electromagnetic Emissions Certificates Electromagnetic Compatibility (EMC) FCC Class B ICES-003 Class B Radio Equipment FCC 47 CFR Part 15, Subpart C FCC 47 CFR Part 15, Subpart E FCC OET Bulletin No. 65 Supplement C RSS-Gen, Issue No. 4 RSS-247, Issue No. 1 Safety UL 60950-1 2nd Edition CAN/CSA C22.2 No. 60950-1 41 Review Draft 2-1-16 Appendix A: Technical Specifications 42 Review Draft 2-1-16 Appendix B Regulatory Statements This appendix contains the following regulatory statement:
"Federal Communication Commission Interference Statement" on page 44 Industry Canadal Statement on page 45 43 Review Draft 2-1-16 Appendix B: Regulatory Statements Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Caution FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. E80 Caution Avertissement de la FCC: Les changements ou modifications non expressment approuvs par la partie responsable de la conformit pourraient annuler l'autorit de l'utilisateur utiliser cet quipement. E80 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. For operation within 5150-5250MHz / 5470-5725MHz frequency range, it is restricted to indoor environment.The band from 5600-5650MHz will be disabled by the software during the manufacturing and cannot be changed by the end user. This device meets all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules. Rdiaion Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 26cm between the radiator & your body. 44 Review Draft 2-1-16 Appendix B: Regulatory Statements Industry Canada Statement This device complies with RSS-247 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Ce dispositif est conforme la norme CNR-247 d'Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage prjudiciable, et (2) ce dispositif doit accepter tout brouillage reu, y compris un brouillage susceptible de provoquer un fonctionnement indsirable. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la Classe B est conforme la norme NMB-003 du Canada. Caution:
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the bands 5250-
5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit; and
(iii) the maximum antenna gain permitted for devices in the band 5725-
5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate.
(iv) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-
5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Avertissement:
Le guide dutilisation des dispositifs pour rseaux locaux doit inclure des instructions prcises sur les restrictions susmentionnes, notamment:
(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont rservs uniquement pour une utilisation lintrieur afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux;
45 Review Draft 3-24-16(ii) le gain maximal dantenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se conformer la limite de p.i.r.e.;
(iii) le gain maximal dantenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer la limite de p.i.r.e. spcifie pour lexploitation point point et non point point, selon le cas.
(iv) De plus, les utilisateurs devraient aussi tre aviss que les utilisateurs de radars de haute puissance sont dsigns utilisateurs principaux (c.--
d., quils ont la priorit) pour les bandes 5 250-5 350 MHz et 5 650-5 850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL. Radiation Exposure Statement:
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 26cm between the radiator & your body. Dclaration d'exposition aux radiations:
Cet quipement est conforme aux limites d'exposition aux rayonnements IC tablies pour un environnement non contrl. Cet quipement doit tre install et utilis avec un minimum de 26cm de distance entre la source de rayonnement et votre corps. 46 Review Draft 3-24-16
1 2 3 | Users Manual 0208 | Users Manual | 3.91 MiB | August 02 2017 |
AlliedView Cloud AT-AP500 Wireless Access Point User Guide
(Firmware Version 1.1) 613-002299 Rev. B Internal ATI Draft - Not For Distribution - February 3, 2017 Copyright 2016 Allied Telesis, Inc. All rights reserved. No part of this publication may be reproduced without prior written permission from Allied Telesis, Inc. Allied Telesis and the Allied Telesis logo are trademarks of Allied Telesis, Incorporated. Microsoft and Internet Explorer are registered trademarks of Microsoft, Incorporated. Chrome is a trademark of Google Incorporated. Apple and Safari are registered trademarks of Apple, Incorporated. All other product names, company names, logos or other designations mentioned herein are trademarks or registered trademarks of their respective owners. Allied Telesis, Inc. reserves the right to make changes in specifications and other information contained in this document without prior written notice. The information provided herein is subject to change without notice. In no event shall Allied Telesis, Inc. be liable for any incidental, special, indirect, or consequential damages whatsoever, including but not limited to lost profits, arising out of or related to this manual or the information contained herein, even if Allied Telesis, Inc. has been advised of, known, or should have known, the possibility of such damages. Internal ATI Draft - Not For Distribution - February 3, 2017 Contents Preface ............................................................................................................................................................15 Safety Symbols Used in this Document ...........................................................................................................16 Contacting Allied Telesis ..................................................................................................................................17 Chapter 1: Introduction to AlliedView Cloud ..............................................................................................19 What is AlliedView Cloud?................................................................................................................................20 Architecture ......................................................................................................................................................21 AT-AP500 Access Point ...................................................................................................................................23 Structure of Your Wireless Network Information ..............................................................................................24 Location Entries .........................................................................................................................................24 Wireless Network Folder............................................................................................................................25 Wireless Network Entries...........................................................................................................................25 Access Points Folder .................................................................................................................................25 Building Entries ..........................................................................................................................................25 Floor Entries...............................................................................................................................................26 Access Point Entries ..................................................................................................................................26 Wireless Network and Access Point Parameters .............................................................................................27 Location Entry Parameters.........................................................................................................................27 Wireless Network Entry Parameters ..........................................................................................................28 Building Entry Parameters .........................................................................................................................30 Floor Entry Parameters..............................................................................................................................30 Access Point Entry Parameters .................................................................................................................30 Wireless Network Examples.............................................................................................................................32 Building Your Account ......................................................................................................................................39 Account Windows .............................................................................................................................................41 Home..........................................................................................................................................................41 Configuration..............................................................................................................................................42 Monitoring ..................................................................................................................................................43 Inventory ....................................................................................................................................................43 Account ......................................................................................................................................................44 User Accounts ..................................................................................................................................................46 Licenses and Tokens........................................................................................................................................47 Starting or Ending Management Sessions .......................................................................................................48 Starting a Management Session................................................................................................................48 Ending a Management Session .................................................................................................................49 Firmware Version Number................................................................................................................................50 Chapter 2: Opening a New AlliedView Cloud Account ..............................................................................51 Introduction to Opening an AlliedView Cloud Account .....................................................................................52 Opening a 24/7 Support Account .....................................................................................................................53 Opening an AlliedView Cloud Account .............................................................................................................57 Activating Your AlliedView Cloud Account .......................................................................................................61 Running the Get Started Utility .........................................................................................................................63 Where to Go Next.............................................................................................................................................72 Chapter 3: Locations .....................................................................................................................................73 Introduction to Locations ..................................................................................................................................74 Viewing Locations.............................................................................................................................................75 3 Internal ATI Draft - Not For Distribution - February 3, 2017 Contents Adding Locations ............................................................................................................................................. 78 Copying Locations ........................................................................................................................................... 82 Editing a Locations Name or Address............................................................................................................. 85 Deleting Locations ........................................................................................................................................... 86 Chapter 4: Location Parameters .................................................................................................................. 87 Introduction to Location Parameters ................................................................................................................ 88 Turning Access Point Radios On or Off ........................................................................................................... 89 Configuring Basic Radio Settings .................................................................................................................... 91 Configuring the Maximum Number of Wireless Clients.................................................................................... 94 Setting the Local Password for Access Points................................................................................................. 96 Configuring WMM QoS .................................................................................................................................... 98 Chapter 5: Buildings and Floors ................................................................................................................ 101 Introduction to Buildings and Floors............................................................................................................... 102 Viewing the Buildings of a Location ............................................................................................................... 103 Adding Buildings to Locations........................................................................................................................ 104 Changing Building Names ............................................................................................................................. 107 Deleting Buildings .......................................................................................................................................... 108 Viewing the Floors of Buildings...................................................................................................................... 109 Adding Floors to Buildings ............................................................................................................................. 110 Editing Floors ................................................................................................................................................. 113 Deleting Floors............................................................................................................................................... 115 Chapter 6: Access Point Inventory ........................................................................................................... 117 Viewing the Access Point Inventory............................................................................................................... 118 Introduction to Adding Access Points ............................................................................................................ 120 Adding Access Points with the Configuration Tab ......................................................................................... 121 Adding Access Points with the Inventory Tab................................................................................................ 125 Adding Access Points with a CSV File........................................................................................................... 127 Moving Access Points to New Locations ....................................................................................................... 130 Changing Access Points to Unassigned ........................................................................................................ 132 Moving Unassigned Access Points to Locations ........................................................................................... 133 Setting the Local Password for Unassigned Access Points........................................................................... 134 Deleting Access Points from Inventory .......................................................................................................... 136 Chapter 7: Access Point Parameters ........................................................................................................ 137 Introduction to Access Point Parameters....................................................................................................... 138 Configuring the Syslog Client......................................................................................................................... 139 Setting Radio Channels ................................................................................................................................. 141 Configuring Radio Transmission Power......................................................................................................... 142 Rebooting Access Points ............................................................................................................................... 144 Restoring the Default Settings on Access Points........................................................................................... 145 Chapter 8: Wireless Networks ................................................................................................................... 147 Viewing Wireless Networks............................................................................................................................ 148 Adding Wireless Networks ............................................................................................................................. 150 Editing Wireless Network Names and Authentications .................................................................................. 155 Editing SSID Broadcasts and Wireless Clients Separation............................................................................ 160 Editing VLAN IDs ........................................................................................................................................... 162 Specifying the 2.4GHz or 5GHz Radios of Wireless Networks...................................................................... 163 Enabling or Disabling Band Steering ............................................................................................................. 164 Enabling or Disabling Wireless Networks ...................................................................................................... 165 Deleting Wireless Networks ........................................................................................................................... 166 Chapter 9: Wireless Networks with Captive Portals ................................................................................ 167 Introduction to Captive Portals....................................................................................................................... 168 Viewing Captive Portals ................................................................................................................................. 170 4 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Captive Portals with Basic Splash Windows ..................................................................................................172 Introduction to Captive Portals with Basic Splash Windows ....................................................................172 Adding Captive Portals with Basic Splash Windows................................................................................173 Adjusting Artwork in the Image Upload Window ......................................................................................180 Captive Portals with Advanced Splash Windows ...........................................................................................183 Introduction to Captive Portal Profiles with Advanced Splash Windows..................................................183 Guidelines to Modifying the Advanced Splash Windows .........................................................................185 Adding a Captive Portal with Advanced Splash Windows .......................................................................186 Uploading Advanced Splash Windows to a Captive Portal......................................................................188 Editing Captive Portals ...................................................................................................................................191 Adding Captive Portals to Wireless Networks ................................................................................................193 Removing Captive Portals from Wireless Networks .......................................................................................195 Deleting Captive Portals from Your Account ..................................................................................................197 Chapter 10: Wireless Network Hotspots ...................................................................................................199 Introduction to Network Hotspots ...................................................................................................................200 Adding Free-Access Network Hotspots..........................................................................................................201 Adding a New Captive Portal ...................................................................................................................203 Copying a Captive Portal .........................................................................................................................206 Assigning an Existing Captive Portal .......................................................................................................209 Editing Network Hotspots ...............................................................................................................................210 Deleting Wireless Network Hotspots ..............................................................................................................211 Chapter 11: Radio Schedules .....................................................................................................................213 Introduction to Radio On/Off Schedules .........................................................................................................214 Viewing Radio Schedules...............................................................................................................................215 Adding Radio Schedules ................................................................................................................................217 Adding Radio Schedules to Locations............................................................................................................220 Removing Radio Schedules from Locations...................................................................................................223 Editing Radio Schedules ................................................................................................................................224 Deleting Radio Schedules ..............................................................................................................................226 Chapter 12: RADIUS Server Profiles ..........................................................................................................227 Introduction to RADIUS Server Profiles..........................................................................................................228 Viewing RADIUS Server Profiles....................................................................................................................229 Adding RADIUS Server Profiles .....................................................................................................................231 Adding RADIUS Server Profiles to Locations.................................................................................................235 Removing RADIUS Server Profiles from Locations........................................................................................237 Editing RADIUS Server Profiles .....................................................................................................................238 Deleting RADIUS Server Profiles ...................................................................................................................240 Chapter 13: Usage Plans ............................................................................................................................241 Introduction to Usage Plans ...........................................................................................................................242 Viewing Usage Plans......................................................................................................................................243 Adding Usage Plans .......................................................................................................................................245 Editing Usage Plans .......................................................................................................................................248 Adding Usage Plans to Network Components ...............................................................................................249 Deleting Usage Plans .....................................................................................................................................250 Chapter 14: Status and Statistics Windows ..............................................................................................251 Introduction to the Monitoring Tab Windows ..................................................................................................252 Summary Windows.........................................................................................................................................255 All Summary Window...............................................................................................................................255 Location Summary Window .....................................................................................................................255 Health Summary Window.........................................................................................................................256 Usage Summary Window.........................................................................................................................257 Security Summary Window......................................................................................................................258 5 Internal ATI Draft - Not For Distribution - February 3, 2017 Contents Wireless Network Summary Window ...................................................................................................... 259 Access Point Summary Window.............................................................................................................. 260 AP Details Windows....................................................................................................................................... 262 Active Alarms Windows ................................................................................................................................. 264 Cleared Alarms Windows............................................................................................................................... 268 Event Log Windows ....................................................................................................................................... 271 Hotspot Users Windows................................................................................................................................. 273 Details Window .............................................................................................................................................. 275 Command Log Window.................................................................................................................................. 277 Chapter 15: Licenses and Tokens ............................................................................................................. 279 Introduction to Licenses and Tokens ............................................................................................................. 280 Viewing Licenses and Tokens ....................................................................................................................... 281 Adding New Licenses .................................................................................................................................... 283 Chapter 16: Firmware Updates of Access Points .................................................................................... 285 Introduction to Access Point Firmware Maintenance..................................................................................... 286 Schedule Firmware Upgrades ....................................................................................................................... 287 Upgrade When Firmware is Available............................................................................................................ 289 Automatic Upgrades ...................................................................................................................................... 291 Chapter 17: Accounts and Notifications ................................................................................................... 293 AlliedView Cloud User Accounts.................................................................................................................... 294 Inviting Users to Add AlliedView Cloud Accounts .......................................................................................... 295 Accepting Invitations and Adding User Accounts .......................................................................................... 298 Changing User Roles..................................................................................................................................... 299 Deleting Users ............................................................................................................................................... 301 Viewing or Changing Your User Profile ......................................................................................................... 302 Viewing or Changing the Organizations Settings.......................................................................................... 304 Checking Application Notifications................................................................................................................. 305 6 Internal ATI Draft - Not For Distribution - February 3, 2017 Figures Figure 1: AlliedView Cloud Architecture .......................................................................................................... 21 Figure 2: Information Entries and Folders ....................................................................................................... 24 Figure 3: Configuration Example 1 .................................................................................................................. 32 Figure 4: Configuration Example 2 .................................................................................................................. 33 Figure 5: Configuration Example 3 .................................................................................................................. 34 Figure 6: Configuration Example 4 .................................................................................................................. 34 Figure 7: Configuration Example 5 .................................................................................................................. 35 Figure 8: Configuration Example 6 .................................................................................................................. 36 Figure 9: Configuration Example 7 .................................................................................................................. 37 Figure 10: Configuration Example 8 ................................................................................................................ 38 Figure 11: Home Window ................................................................................................................................ 41 Figure 12: Configuration Window .................................................................................................................... 42 Figure 13: Monitoring Window......................................................................................................................... 43 Figure 14: Inventory Window........................................................................................................................... 44 Figure 15: Account Window............................................................................................................................. 45 Figure 16: AlliedView Cloud Window............................................................................................................... 48 Figure 17: Sign Out Selection.......................................................................................................................... 49 Figure 18: Firmware Version Number ............................................................................................................. 50 Figure 19: 24/7 Online Support Web Page...................................................................................................... 53 Figure 20: Register for an Account Web Page ................................................................................................ 54 Figure 21: Completion of Registration ............................................................................................................. 55 Figure 22: Change Your Password Prompt..................................................................................................... 55 Figure 23: My Support Cases Window ............................................................................................................ 56 Figure 24: AlliedView Cloud Window............................................................................................................... 57 Figure 25: Sign Up Window............................................................................................................................. 58 Figure 26: Sign Up Window with Username and Password Fields ................................................................. 58 Figure 27: Sign Up Window for AlliedView Cloud............................................................................................ 59 Figure 28: Sign-Up Was Successful Window .................................................................................................. 60 Figure 29: New Account Activation Window.................................................................................................... 61 Figure 30: 90 Days Free Trial Window ............................................................................................................ 61 Figure 31: License Window in the Account Tab .............................................................................................. 63 Figure 32: Get Started in the Configuration Window ....................................................................................... 64 Figure 33: Get Started Introductory Window ................................................................................................... 64 Figure 34: Add Service Location Window in the Get Started Utility................................................................. 65 Figure 35: Add Wireless Network Window in the Get Started Utility ............................................................... 67 Figure 36: Assign Access Point to Location Window in the Get Started Utility ............................................... 70 Figure 37: Locations Menu After the Get Started Utility .................................................................................. 71 Figure 38: Configuration Tab........................................................................................................................... 75 Figure 39: Location Configuration Settings ..................................................................................................... 76 Figure 40: Configuration Map .......................................................................................................................... 77 Figure 41: Add Location Selection in the Choose Action Menu ...................................................................... 78 Figure 42: Add Location Window..................................................................................................................... 79 Figure 43: Add Location Confirmation Window ............................................................................................... 81 Figure 44: Selecting a Location ....................................................................................................................... 82 Figure 45: Copy Config Selection in the Choose Action Menu........................................................................ 83 7 Internal ATI Draft - Not For Distribution - February 3, 2017 List of Figures Figure 46: Copy Config Window ...................................................................................................................... 83 Figure 47: Delete This Location Selection in the Choose Action Menu ........................................................... 86 Figure 48: Selecting a Location in the Locations Menu ................................................................................... 89 Figure 49: Expanding Wireless Radio Area ..................................................................................................... 90 Figure 50: Expanding Load Balancing Area .................................................................................................... 95 Figure 51: AP Location Management Section for the Local Password for Access Points in a Location.......... 96 Figure 52: QoS Section.................................................................................................................................... 99 Figure 53: Viewing the Buildings of a Location .............................................................................................. 103 Figure 54: Selecting a Location from the Locations Menu............................................................................. 104 Figure 55: Add Building Selection in the Choose Action Menu...................................................................... 104 Figure 56: Add Building Window.................................................................................................................... 105 Figure 57: Add Building Confirmation Window .............................................................................................. 106 Figure 58: Selecting a Building ...................................................................................................................... 107 Figure 59: Building Name Field...................................................................................................................... 107 Figure 60: Delete This Building Selection in the Choose Action Menu.......................................................... 108 Figure 61: Displaying the Floors of a Building ............................................................................................... 109 Figure 62: Add Floor Selection in the Choose Action Menu .......................................................................... 110 Figure 63: Add Floor Window ........................................................................................................................ 111 Figure 64: Add Floor Confirmation Window ................................................................................................... 112 Figure 65: Selecting a Floor........................................................................................................................... 113 Figure 66: Floor Details.................................................................................................................................. 114 Figure 67: Delete This Floor Selection in the Choose Action Menu............................................................... 115 Figure 68: List of Access Points in the Inventory Tab.................................................................................... 118 Figure 69: Access Point Identifier .................................................................................................................. 118 Figure 70: Inventory Menu with Locations ..................................................................................................... 119 Figure 71: Access Point Status Information................................................................................................... 119 Figure 72: Example of Adding an Access Point to a Floor with the Locations Menu..................................... 121 Figure 73: Add Access Point Selection in the Choose Action Menu.............................................................. 122 Figure 74: Add Access Point Window............................................................................................................ 122 Figure 75: Access Point Profile Screen for an Assigned Access Point.......................................................... 123 Figure 76: Add Access Point Selection.......................................................................................................... 125 Figure 77: Access Point Profile Screen for an Unassigned Access Point...................................................... 126 Figure 78: Add Multiple APs Selection in the Choose Action Menu............................................................... 127 Figure 79: Add Multiple APs Window............................................................................................................. 128 Figure 80: Add Multiple Access Points Window............................................................................................. 129 Figure 81: Selecting an Access Point in the Locations Menu ........................................................................ 130 Figure 82: Location, Building, and Floor Pull-down Menus for Moving Access Points .................................. 131 Figure 83: Unassigned Option in the Inventory Menu.................................................................................... 133 Figure 84: Account Setting in the Account Menu........................................................................................... 134 Figure 85: Account Setting for the Local Password for Unassigned Access Points ...................................... 134 Figure 86: Delete this Access Point Selection in the Choose Action Menu ................................................... 136 Figure 87: Selecting an Access Point in the Locations Menu ........................................................................ 139 Figure 88: Advanced Option in the Access Point Profile Screen ................................................................... 140 Figure 89: Reboot this Access Point Selection in the Choose Action Menu.................................................. 144 Figure 90: Reboot this Access Point Selection in the Choose Action Menu.................................................. 145 Figure 91: Selecting a Wireless Network ....................................................................................................... 148 Figure 92: Wireless Network Configuration Screen ....................................................................................... 149 Figure 93: Selecting Wireless Networks in the Locations Menu .................................................................... 151 Figure 94: Add Wireless Network Selection in the Choose Action Menu....................................................... 151 Figure 95: Add Wireless Network Window..................................................................................................... 152 Figure 96: Selecting a Wireless Network in the Locations Menu................................................................... 155 Figure 97: Network Name and Authentication Section .................................................................................. 156 Figure 98: Security Parameters ..................................................................................................................... 160 Figure 99: VLAN Settings Parameter............................................................................................................. 162 Figure 100: Radio Parameters....................................................................................................................... 163 8 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 101: Enabling or Disabling a Wireless Network ................................................................................. 165 Figure 102: Delete This Wireless Network Selection in the Choose Action Menu ........................................ 166 Figure 103: Captive Portal Profiles Selection in the Shared Settings Menu.................................................. 170 Figure 104: Wireless Network with Captive Portal Icon................................................................................. 170 Figure 105: Selecting a Wireless Network with a Captive Portal in the Locations Menu .............................. 171 Figure 106: Captive Portal Section in a Wireless Network Configuration...................................................... 171 Figure 107: Adjustable Items in the Default Basic Splash Window ............................................................... 172 Figure 108: All Selection in the Locations Menu ........................................................................................... 174 Figure 109: Add Captive Portal Profile Selection in the Choose Action Menu .............................................. 174 Figure 110: Add Captive Portal Profile Window ............................................................................................ 175 Figure 111: Add Captive Portal Profile for a Basic Splash Window .............................................................. 177 Figure 112: Completion of a Captive Portal with a Basic Splash Window..................................................... 180 Figure 113: Upload Image Window ............................................................................................................... 181 Figure 114: Example of the Add Captive Portal Profile Window with Custom Artwork ................................. 182 Figure 115: Login Window............................................................................................................................. 184 Figure 116: End-user License Agreement Window ....................................................................................... 184 Figure 117: Successful Login Window .......................................................................................................... 185 Figure 118: Error Window.............................................................................................................................. 185 Figure 119: Add Captive Portal Profile Window for Advanced Splash Windows........................................... 187 Figure 120: Warning Prompt ......................................................................................................................... 189 Figure 121: Example of the Captive Portal Profile Window with Uploaded Files .......................................... 190 Figure 122: Edit Captive Portal Profile .......................................................................................................... 191 Figure 123: Selecting a Wireless Network..................................................................................................... 193 Figure 124: Expanding the Captive Portal Configuration Area...................................................................... 194 Figure 125: Selecting Captive Portal Profile.................................................................................................. 194 Figure 126: Disable Selection in the Captive Portal Pull-down Menu ........................................................... 196 Figure 127: Delete Captive Portal Profile ...................................................................................................... 197 Figure 128: Selecting a Location ................................................................................................................... 201 Figure 129: Add Hotspot (Free) Selection in the Choose Action Menu......................................................... 201 Figure 130: Add Hotspot Window.................................................................................................................. 202 Figure 131: Create New Option in the Add Hotspot - Set Access Policy Window......................................... 203 Figure 132: Add Hotspot - Edit Splash Page Window ................................................................................... 205 Figure 133: Add Hotspot - Set Usage Plan Window...................................................................................... 205 Figure 134: Copy From Existing Option in the Add Hotspot - Set Access Policy Window ............................ 207 Figure 135: Use Existing Option in the Add Hotspot - Set Access Policy Window........................................ 209 Figure 136: Selecting a Wireless Network..................................................................................................... 211 Figure 137: Delete This Wireless Network Selection in the Choose Action Menu ........................................ 212 Figure 138: Radio On/Off Schedules Selection............................................................................................. 215 Figure 139: Radio On/Off Schedules Window............................................................................................... 215 Figure 140: All Selection in the Locations Menu ........................................................................................... 217 Figure 141: Add Radio Schedule Selection................................................................................................... 217 Figure 142: Radio On/Off Schedule Window................................................................................................. 218 Figure 143: Wireless Radio Section .............................................................................................................. 221 Figure 144: Adding a Radio On/Off Schedule to a Location.......................................................................... 221 Figure 145: Selecting a Radio On/Off Schedule for a Location..................................................................... 222 Figure 146: Removing a Radio Schedule from a Location ............................................................................ 223 Figure 147: Edit Selected Button................................................................................................................... 224 Figure 148: Edit Selected Schedule Window ................................................................................................ 224 Figure 149: Delete Selected Button............................................................................................................... 226 Figure 150: Radius Server Profiles Selection in the Shared Settings Menu ................................................. 229 Figure 151: Radius Server Profile Screen ..................................................................................................... 229 Figure 152: All RADIUS Server Profiles Screen............................................................................................ 230 Figure 153: Radius Server Profile ................................................................................................................. 230 Figure 154: All Selection in the Locations Menu ........................................................................................... 231 Figure 155: Add Radius Server Profile Selection in the Choose Action Menu .............................................. 231 9 Internal ATI Draft - Not For Distribution - February 3, 2017 List of Figures Figure 156: Add Radius Server Profile Window............................................................................................. 232 Figure 157: Confirmation Prompt for Adding a Radius Server Profile............................................................ 234 Figure 158: Selecting a Location In the Locations Menu ............................................................................... 235 Figure 159: Radius Server Section in the Location Configuration Settings ................................................... 236 Figure 160: Removing a RADIUS Server Profile from a Location.................................................................. 237 Figure 161: Accounting Server Section for a RADIUS Server Profile............................................................ 238 Figure 162: Delete This Radius Server Selection in the Choose Action Menu.............................................. 240 Figure 163: Usage Plan Selection in the Shared Settings Menu ................................................................... 243 Figure 164: Usage Plan Window ................................................................................................................... 243 Figure 165: All Usage Plans Window............................................................................................................. 244 Figure 166: Viewing a Usage Plan................................................................................................................. 244 Figure 167: All Selection in the Locations Menu............................................................................................ 245 Figure 168: Add Usage Plan Selection in the Choose Action Menu.............................................................. 245 Figure 169: Add Usage Plan Window ............................................................................................................ 246 Figure 170: Usage Plan Selection in the Shared Settings Menu ................................................................... 248 Figure 171: Delete This Usage Plan Selection in the Choose Action Menu .................................................. 250 Figure 172: Monitoring Tab and Menus ......................................................................................................... 252 Figure 173: Levels of Monitoring Windows .................................................................................................... 253 Figure 174: All Summary Window.................................................................................................................. 255 Figure 175: Location Summary Window ........................................................................................................ 256 Figure 176: Health Summary Window ........................................................................................................... 257 Figure 177: Usage Summary Window ........................................................................................................... 258 Figure 178: Security Summary Window for a Location.................................................................................. 259 Figure 179: Wireless Network Summary Window.......................................................................................... 260 Figure 180: Access Point Summary Window................................................................................................. 261 Figure 181: AP Details Windows in the Monitoring Menu.............................................................................. 262 Figure 182: AP Details Window ..................................................................................................................... 263 Figure 183: Download Full Details Option in the AP Details Window ............................................................ 263 Figure 184: Active Alarms Windows in the Monitoring Menu......................................................................... 264 Figure 185: Active Alarms Window ................................................................................................................ 265 Figure 186: Optional Columns Menu in the Active Alarms Window............................................................... 266 Figure 187: Expanded Alarm Information ...................................................................................................... 266 Figure 188: Download Full Active Alarms Option in the Active Alarms Window............................................ 267 Figure 189: Cleared Alarms Windows in the Monitoring Menu...................................................................... 268 Figure 190: Cleared Alarms Selection ........................................................................................................... 269 Figure 191: Download Full Cleared Alarms Option in the Active Alarms Window ......................................... 270 Figure 192: Event Log Windows in the Monitoring Menu .............................................................................. 271 Figure 193: Event Log Selection.................................................................................................................... 272 Figure 194: Hotspot Users Windows in the Monitoring Menu........................................................................ 273 Figure 195: Hotspot Users Menu Selections ................................................................................................. 274 Figure 196: Detail Window in the Monitoring Menu ....................................................................................... 275 Figure 197: Detail Window at the Access Point Level ................................................................................... 276 Figure 198: Command Log Window in the Monitoring Menu......................................................................... 277 Figure 199: Licenses Selection in the Account Menu .................................................................................... 281 Figure 200: Display Licenses......................................................................................................................... 281 Figure 201: License Key Details .................................................................................................................... 282 Figure 202: License Example ........................................................................................................................ 283 Figure 203: Add License in the Choose Action Menu.................................................................................... 283 Figure 204: Add License Window .................................................................................................................. 284 Figure 205: Schedule Firmware Selection in the Account Menu ................................................................... 287 Figure 206: Scheduled Selection in the Firmware Upgrade Menu................................................................. 287 Figure 207: Firmware Upgrade Scheduling Area........................................................................................... 288 Figure 208: Clicking Firmware Report............................................................................................................ 289 Figure 209: Firmware Report Details ............................................................................................................. 289 Figure 210: Notify Me Selection in the Firmware Upgrade Menu .................................................................. 291 10 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 211: Invite User Selection in the Choose Action Menu ...................................................................... 296 Figure 212: Invite User Window .................................................................................................................... 296 Figure 213: Role Pull-down Menu in the Invite User Window ....................................................................... 297 Figure 214: Users Selection in the Account Menu ........................................................................................ 299 Figure 215: User Account Search Icons........................................................................................................ 299 Figure 216: Delete User Selection in the Choose Action Menu .................................................................... 301 Figure 217: Accessing Your Account Profile ................................................................................................. 302 Figure 218: My Profile Window...................................................................................................................... 302 Figure 219: Account Selection in the Account Menu..................................................................................... 304 Figure 220: My Account Window................................................................................................................... 304 Figure 221: Accessing Application Notifications............................................................................................ 305 11 Internal ATI Draft - Not For Distribution - February 3, 2017 List of Figures 12 Internal ATI Draft - Not For Distribution - February 3, 2017 Tables Table 1. Location Entry Parameters ............................................................................................................... 27 Table 2. Wireless Network Entry Parameters ................................................................................................. 28 Table 3. Access Point Entry Parameters ........................................................................................................ 30 Table 4. Add Location Window in the Get Started Utility ................................................................................ 65 Table 5. Add Wireless Network Window in the Get Started Utility ................................................................. 67 Table 6. Sections in the Location Configuration Window ............................................................................... 76 Table 7. Add Location Window ....................................................................................................................... 79 Table 8. Basic Radio Settings ........................................................................................................................ 92 Table 9. Access Point Parameters ............................................................................................................... 138 Table 10. Syslog Settings ............................................................................................................................. 140 Table 11. Sections in the Wireless Network Configuration Screen .............................................................. 149 Table 12. Add Wireless Network Screen ...................................................................................................... 152 Table 13. Network Name and Authentication Section .................................................................................. 156 Table 14. SSID Broadcasts and Wireless Client Separation Parameters .................................................... 161 Table 15. Adjustable Items in the Basic Splash Window .............................................................................. 173 Table 16. Add Captive Portal Profile Window ............................................................................................... 175 Table 17. Add Captive Portal Profile for a Basic Splash Window ................................................................. 178 Table 18. Filenames for Advanced Splash Windows ................................................................................... 186 Table 19. Add Hotspot - Add Hotspot Network Window ............................................................................... 202 Table 20. Create New Option in the Add Hotspot - Set Access Policy Window ........................................... 204 Table 21. Copy From Existing Option in the Add Hotspot - Set Access Policy Window .............................. 207 Table 22. Radio On/Off Schedule Window ................................................................................................... 215 Table 23. Add Radio On/Off Schedule Window ........................................................................................... 218 Table 24. Add Radius Server Profile Screen ................................................................................................ 232 Table 25. Accounting Server in the Add Radius Server Profile Screen ........................................................ 239 Table 26. Usage Plan Window ..................................................................................................................... 244 Table 27. Add Usage Plan Window .............................................................................................................. 246 Table 28. Monitoring Windows ..................................................................................................................... 253 13 Internal ATI Draft - Not For Distribution - February 3, 2017 List of Tables 14 Internal ATI Draft - Not For Distribution - February 3, 2017 Preface This guide contains instructions on how to configure, manage, and monitor your AlliedView Cloud network. The AlliedView Cloud software has a web browser interface you can access from any workstation with Internet access and an Internet web browser application. This preface contains the following sections:
Safety Symbols Used in this Document on page 16 Contacting Allied Telesis on page 17 15 Internal ATI Draft - Not For Distribution - February 3, 2017 Preface Safety Symbols Used in this Document This document uses the following conventions. Note Notes provide additional information. Caution Cautions inform you that performing or omitting a specific action may result in equipment damage or loss of data. Warning Warnings inform you that performing or omitting a specific action may result in bodily injury. Warning Laser warnings inform you that an eye or skin hazard exists due to the presence of a Class 1 laser device. 16 Internal ATI Draft - Not For Distribution - February 3, 2017 Contacting Allied Telesis AlliedView Cloud Users Guide If you need assistance with this product, you may contact Allied Telesis technical support by going to the Support & Services section of the Allied Telesis web site at www.alliedtelesis.com/support. You can find links for the following services on this page:
24/7 Online Support Enter our interactive support center to search for answers to your product questions in our knowledge database, to check support tickets, to learn about RMAs, and to contact Allied Telesis technical experts. USA and EMEA phone support Select the phone number that best fits your location and customer type. Hardware warranty information Learn about Allied Telesis warranties and register your product online. Replacement Services Submit a Return Merchandise Authorization (RMA) request via our interactive support center. Documentation View the most recent installation and user guides, software release notes, white papers, and data sheets for your products. Software Downloads Download the latest software releases for your managed products. For sales or corporate information, go to www.alliedtelesis.com/
purchase. 17 Internal ATI Draft - Not For Distribution - February 3, 2017 Preface 18 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1 Introduction to AlliedView Cloud This chapter provides an overview of the AlliedView Cloud application. The chapter includes the following sections:
What is AlliedView Cloud? on page 20 Architecture on page 21 AT-AP500 Access Point on page 23 Structure of Your Wireless Network Information on page 24 Wireless Network and Access Point Parameters on page 27 Wireless Network Examples on page 32 Building Your Account on page 39 Account Windows on page 41 User Accounts on page 46 Licenses and Tokens on page 47 Starting or Ending Management Sessions on page 48 Firmware Version Number on page 50 19 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud What is AlliedView Cloud?
The AlliedView Cloud is a network cloud application for managing AT-AP500 Access Points. With an AlliedView Cloud account you can manage your wireless networks from any computer with Internet access and an Internet web browser application. It simplifies management of your access points because it lets you organize them into locations and manage them as groups, instead of individually. Here are some of the features:
Easy to use web browser windows. Get Started utility to simplify the first management session. Simple data structure of locations, wireless networks, buildings, floors, and access points that makes organizing and finding information in your account quick and easy. Windows for displaying status, statistics, alarms, events, and error information on access points, wireless networks, or clients. A range of authentication methods for the wireless access points, including open system, WEP shared key, legacy 802.1x, WPA, and WPA2. Network hotspots for Internet access by wireless clients. Captive portals to add introductory windows to your wireless network hotspots. Radio schedules to limit the times of operations of access points. Usage plans to control the amount of time clients can access wireless networks. Automatic or manual firmware updates of the access points. Note This version of the AlliedView Cloud program supports only the AT-AP500 Access Point. Do not use it to manage other types of devices. For the latest information on supported Allied Telesis products, refer to the products data sheet. 20 Internal ATI Draft - Not For Distribution - February 3, 2017 Architecture AlliedView Cloud Users Guide Figure 1 shows an example of the AlliedView Cloud architecture of access points and wireless networks. Management Account Cloud Server AlliedView Cloud School Buildings A B C Office Buildings 1 2 A T-
A A T-
A P 5 0 0 P 5 0 0 Access Points WiFi Networks A T-
A A T-
A A T-
A P 5 0 0 P 5 0 0 P 5 0 0 A T-
A A T-
A A T-
A A T-
A A T-
A P 5 0 0 P 5 0 0 P 5 0 0 P 5 0 0 A T-
A P 5 0 0 P 5 0 0 A T-
A P 5 0 0 A T-
A P 5 0 0 A d m n i S t a ff S t u d e n t s G u e s t s T e s t P u b l i c C o r p o r a t e Figure 1. AlliedView Cloud Architecture In the above example:
A school has three buildings. Buildings A and C have two access points each and Building B has three access points. Because the access points are supporting the same four wireless networks
(Administration, Staff, Students, and Guests), they are managed as a group in the AlliedView Cloud account. An office location has two buildings. Building 1 has two access 21 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud points and Building 2 has four access points. These access points are supporting the three wireless networks, Corporate, Test, and Public, and are managed as another group in the AlliedView Cloud account. 22 Internal ATI Draft - Not For Distribution - February 3, 2017 AT-AP500 Access Point AlliedView Cloud Users Guide Here are the main features of the AT-AP500 Access Point:
Dual concurrent radios: 2.4GHz and 5GHz IEEE 802.11a/b/g/n/ac MIMO with internal omni antennas 2.4GHz maximum capacity of 450Mbps 5GHz maximum capacity of 2,200Mbps One 10/100/1000Base-T Ethernet port with Auto-Negotiation, auto MDI/MDIX, and IEEE 802.3at Power over Ethernet DHCP client Variety of authentication methods, including open system, shared key, legacy 802.1x, WPA and WPA2. RADIUS client and accounting for use with an external RADIUS server. You have to manage the AT-AP500 Access Point with an AlliedView Cloud account. The device does not support local management. The AT-AP500 Access Point must have access to the Internet on its LAN port so that it can communicate with the AlliedView Cloud program. The device does not forward wireless network traffic until you add it to your AlliedView Cloud account. The access point requires a Dynamic Host Control Protocol (DHCP) server to provide it with the following configuration settings:
IP address and subnet mask Default gateway address IP address of a Domain Name System (DNS) server (The DNS server must be able to resolve the web address avcloud.alliedtelesis.com.) For further information, refer to the AT-AP500 Access Point Installation Guide. 23 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud Structure of Your Wireless Network Information The information about your access points and wireless networks are stored in folders and entries in your AlliedView Cloud account. There are different types of folders and entries for different types of information. Some of them help you organize the information to make it easier to find the different wireless networks and access points, while others define the actual operating properties of the devices. The entries and folders are arranged in a defined structure. At the top are location entries. They usually represent the physical locations of one or more of your access points. Beneath the locations are your wireless networks and access points. Figure 2 is an example of a location entry with its accompanying folders and entries. Location entry Wireless Networks folder Wireless network entries Access Points folder Building entry Floor entry Access point entries Figure 2. Information Entries and Folders The entries and folders in the structure are described in the following sections. At the top of the structure are the location entries of your access points and wireless networks. The location in the example is Warehouse - TL. Locations can consist of part of a building, such as one or two floors, an entire building, or multiple buildings. In some cases, it may be necessary to add more than one location entry to your AlliedView Cloud account for a single physical location, depending on the types and settings of your wireless networks. Location entry guidelines are listed here:
Your account can have any number of location entries. A location entry can have from one to hundreds of access points. Location Entries 24 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide A location entry can have up to sixteen wireless networks. Location entries contain some of the operational parameters of your wireless networks and access points, such as radio schedules, radio modes, and load balancing. The access points of a location entry are managed as a group and must have the same wireless networks and operational settings. Access points that need to have different wireless networks or operational settings have to be assigned to different location entries. Location entries can contain wireless networks and access points from different physical locations. Wireless Network Folder This folder stores the wireless networks of a location entry. A location entry can have only one Wireless Networks folder, but the folder can have up to sixteen wireless networks. The program automatically adds the folder when you add a location entry to your AlliedView Cloud account. Wireless Network Entries These are the individual wireless networks in a location entry. The example location in Figure 2 on page 24 has two wireless network entries, named WN_staff and WN_customers. Wireless network entries apply to all the access points in a location entry. For example, if a location entry has two access points and four wireless networks, the access points forward traffic of all four networks. If you need access points to support different networks, you must place them in different location entries. The AT-AP500 Access Point supports a maximum of sixteen wireless networks, eight networks on the 2.4GHz radio and eight on the 5GHz radio. Consequently, the maximum number of networks for a single location entry is sixteen. However, you might want to limit it to eight networks, four for each radio, for best performance. Access Points Folder This folder stores your buildings, floors, and access points. Here are the guidelines to this folder:
Building Entries A location entry can have only one Access Points folder. The folder is automatically added when you add a location entry. The folder can contain any number of buildings, floors, or access points. Location entries have to have at least one building entry. You use building entries to organize your access points to make them easier to find and identify. In some cases, a location and building might be the same thing, in which case the names you give their entries in your account might be very similar. The location entry in the example has only one building, Building 22A. 25 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud Here are the building entry guidelines:
The Access Points folder can have any number of building entries. Building entries do not have any operational parameters for your wireless networks or access points. Floor Entries Buildings have to have at least one floor. As with building entries, you use floor entries to organize your access points. Here are the floor entry guidelines:
Access Point Entries The Access Points folder can have any number of floor entries. Floor entries do not have any operational parameters for your wireless networks or access points. Beneath the floors in the entries structure are the individual access points. As with the other entries in your account, you can give them names to make them easier to identify. You identify the physical access points by entering their serial numbers into your AlliedView Cloud account. There are several parameters and management functions you can perform on individual access points. However, for the most part, the operating characteristics of the access points are established higher in the information structure, in location and wireless network entries. 26 Internal ATI Draft - Not For Distribution - February 3, 2017 Wireless Network and Access Point Parameters AlliedView Cloud Users Guide Location Entry Parameters The configuration settings for your wireless networks and access points are set on the entries and folders in your account. The entries and folders have different settings. For example, the IEEE 802.11 wireless mode is set on location entries and applies to all the wireless networks and access points in an entry. In contrast, network authentication is set on the individual wireless network entries and therefore can be different on each network in a location entry. You need to take this into consideration as you plan the assignment of access points and wireless networks to location entries. The basic rule is that access points that are to have the same settings can be assigned to the same location entry, while units with different settings have to be assigned to different location entries. The following sections describe the wireless network and access point parameters of the entries and folders. Table 1 lists the configuration parameters you can set on location entries in your account. The configuration parameters of a location entry apply to all its wireless networks and access points. Access points that need to have different parameter settings have to be assigned to different location entries. Table 1. Location Entry Parameters Configuration Parameter Description Name and address Radio schedule Radio status RADIUS server profile Load balancing Wireless mode Specify a locations name and address, including street, city, state, country, zip code, and time zone. Specify the operational times for the radios of the access points in a location entry Turn radios on or off. Specify a RADIUS server to use for client RADIUS authentication methods. Specify the maximum number of wireless clients the access points can support on the radios at one time. Specify the wireless modes for the 2.4Gz and 5GHz radios. The 2.4GHz radio in the AT-AP500 Access Point has IEEE 802.11b, 11b/g, and 11b/g/n modes. The 5GHz radio has IEEE 802.11a, 11a/n, and 11a/c modes. 27 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud Table 1. Location Entry Parameters (Continued) Configuration Parameter Description Channel width Beacon interval DTIM interval Specifies the channel width of 20 or 40MHz for 2.4GHz radios and 20, 40, or 80MHz for 5GHz radios. Specify the time interval, in milliseconds, for transmissions of beacon frames. The access point transmits beacon frames to announce the existence of the wireless network. Specify the Delivery Traffic Information Map (DTIM) period. This value specifies how often clients sleeping in low power mode should check the access point for buffered traffic. WMM QoS and powersave Enable or disable WiFi Multimedia (WMM) AP local password QoS control, which automatically prioritizes data, and WMM powersave, which saves power for battery-operated devices by optimizing data transmission. Specify a password for managing access points without the AlliedView Cloud program. The AT-AP500 Access Point does not support local management, but you still have to assign it a local password. Wireless Network Entry Parameters Table 2 lists the configuration parameters you can set on the individual wireless network entries in a location entry. Because these parameters are set on the individual wireless network entries, wireless networks entries in a location entry can have different settings. Table 2. Wireless Network Entry Parameters Configuration Parameter Description Network Name Specify a network name, which functions as the SSID for a network. 28 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 2. Wireless Network Entry Parameters (Continued) Configuration Parameter Description Network Authentication Data Encryption Broadcast Network Name
(SSID) Specify the authentication method. The options are listed here:
- Open system
- Shared key
- Legacy 802.1x
- WPA with Radius
- WPA2 with Radius
- WPA/WPA2 with Radius
- WPA-PSK
- WPA2-PSK
- WPA/WPA2-PSK Specify data encryption. The available options depend on the authentication method: Here are the options for open system and shared key:
- None
- 64 bit WEP
- 128 bit WEP
- 152 bit WEP Legacy 802.1x does not have data encryption. WPA with Radius and WPA-PSK have these data encryption options:
- TKIP
- TKIP+AES WPA2 with Radius and WPA2-PSK have these data encryption options:
- AES
- TKIP+AES The only authentication method for WPA/
WPA2 with Radius and WPA/WPA2-PSK is TKIP+AES. Specify whether the access points of a location are to broadcast the SSID. When the access points of a wireless network do not broadcast the SSID, only those wireless clients who know the network name can access it. 29 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud Table 2. Wireless Network Entry Parameters (Continued) Configuration Parameter Client Security Separation VLAN ID Network Radios Wireless Network Status Captive portal Hotspots Description Specify whether you want the wireless clients of a network to be able to communicate directly with each other through the access points. Specify a networks VLAN ID, Specify whether the access points are to use both 2.4GHz and 5GHz radios or only one radio for a wireless network. For example, if a location has two networks, you might configure it so that the access points use one radio for each network. Enable or disable wireless networks. Manage captive portals, which are the introductory windows wireless clients see when accessing hotspots. Manage hotspots to allow access to the Internet by wireless clients. Building entries do not have any operational parameters for access points or wireless networks. Their names are their only parameters. Like building entries, floor entries do not have any operational parameters for access points or wireless networks. Table 3 lists the parameters for access points. You can set these parameters individually on the access points in a location entry. Table 3. Access Point Entry Parameters Configuration Parameter Description Syslog Radio channel Radio transmission power Reboot access point Specify a syslog server to which an access point transmits its log messages. Specify radio channels for the 2.4GHz and 5GHz radios. Specify a radio transmission power level. Reboot an access point. Building Entry Parameters Floor Entry Parameters Access Point Entry Parameters 30 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 3. Access Point Entry Parameters (Continued) Configuration Parameter Description Activating the default settings Return the parameter settings on an access point to the default settings. 31 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud Wireless Network Examples In most cases, the access points in a location entry have to have the same operating parameters and wireless networks. Access points that have to have different operating properties have to be assigned to different location entries in your AlliedView Cloud account. This concept is illustrated in the following examples. The first example has four access points, AP1 to AP4, and four wireless networks,WN_1 to WN_4. The four access points are to have the same operational settings and support the same four networks. Consequently, you can assign the access points to the same location entry. Figure 3. Configuration Example 1 As explained in Location Entry Parameters on page 27, some of the operational parameters of wireless networks and access points are set in location entries. The parameters include RADIUS server profile, radio modes, WiFi Multimedia QoS control, and radio schedules. (Refer to Table 1 on page 27.) Because access points of a location entry are managed as a group and must have the same settings, access points that need to have different location entry settings have to be assigned to different location entries, as illustrated in the next example. This example has four access points, AP1 to AP4, and four wireless networks, WN_1 to WN_4. The four access points are to have the same operational settings and support the same wireless networks, with one 32 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide difference. AP1 and AP2 are to operate continuously, while AP3 and AP4 only during business hours. Restricting the hours of operations of access points requires a schedule, which, as shown in Table 1 on page 27, is set in location entries. Consequently, two location entries are required. One location entry is for the access points that operate all hours and the other for the units that operate only during business hours. Figure 4. Configuration Example 2 Here is another example of how access points with different location entry parameters have to be assigned to different locations. The example has the same four access points and wireless networks, but AP1 and AP2 are to use load balancing to control the maximum number of permitted wireless clients supported on the radios at one time. AP3 and AP4 are not to use load balancing. Because load balancing is set on location entries, you have to assign the access points to different location entries. 33 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud Figure 5. Configuration Example 3 Just as access points of a location entry have to use the same location parameters, they also have to support the same wireless networks. In this example, access points AP1 and AP2 carry four wireless networks, WN_1 to WN_4. Access points AP_3 and AP_4 carry only three of the same networks, WN_1 to WN_3, but not WN4. Because the access points are not supporting the same wireless networks, you have to assign them to different location entries. 34 Figure 6. Configuration Example 4 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Here is another example. The four access points are supporting four wireless networks. As in the previous example, AP1 and AP2 are supporting networks WN_1 to WN_4, while AP3 and AP4 are supporting WN_1 to WN_3, plus one hotspot network, WN_5. Because the access points are not supporting the same wireless networks they have to be assigned to different location entries. Figure 7. Configuration Example 5 As illustrated in the previous examples, the settings of a location entry and wireless networks apply to all the access points, and that different location entries are needed for devices that need to have different settings or wireless networks. There are, however, a couple parameters you can set on the individual access points themselves. They are listed in Table 3 on page 30 and include syslog server and radio channel. Access points can have different settings for these parameters and still be in the same location entry, so long as all their other settings and wireless networks are the same. Here is an example. The example shows four access points. The access points have the same settings for their location and wireless network entries. However, access points AP1 and AP2 are to send their syslog messages to syslog_east server and access points AP3 and AP4 are to send their messages to syslog_west server. 35 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud Figure 8. Configuration Example 6 Location entries do not have to correspond to actual physical locations. Consequently, the wireless networks and access points of a location entry do not have to be in the same physical location, as illustrated in this example. There are two locations. Each has two access points. The four wireless networks at each site are exactly the same. In this scenario you have several options. One is to add two locations, one for each site. 36 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 9. Configuration Example 7 Because the access points are supporting the same four networks, you could add the access points to the same location entry. The illustration in Table 10 on page 38 shows the access points separated by a building entry. The building entry is optional. 37 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud 38 Figure 10. Configuration Example 8 Internal ATI Draft - Not For Distribution - February 3, 2017 Building Your Account AlliedView Cloud Users Guide Before you begin building your AlliedView Cloud account, you have to determine the site requirements for the wireless networks. This usually involves developing a site survey of the offices or buildings. There are many elements to a site survey, but here are some of the main points:
Number of access points: You need to determine the number of access points required to provide wireless coverage to the entire site and to handle the number of wireless clients. Number of wireless networks: Determining the number of wireless networks has a variety of variables, including the number of companies or organizations occupying a site and whether networks require different types of authentication. Network operating specifications: You have to decide on the operating specifications of the networks, including 802.11 modes and radio channels. Authentication: You have to determine whether authentication for the wireless clients is required and, if so, which type. Hotspots: You have to decide whether to include hotspots to allow wireless clients access to the Internet through your networks. Usage plans: You can add usage plans to restrict the number of hours wireless clients can access networks. After you have made the site survey and installed the access points, you are ready to build your AlliedView Cloud account. This involves entering entries for the locations, wireless networks, building, floors. and access points. It is important to remember that, as explained earlier in this chapter, the parameter settings for your access points are set at these three levels:
Location entries (refer to Table 1 on page 27.) Wireless network entries (refer to Table 2 on page 28.) Access point entries (refer to Table 3 on page 30.) Here are the guidelines to assigning access points to location entries:
Access points with the same settings in all three levels can be assigned to the same location entry. Access points with different location or wireless network settings have to be assigned to different location entries. Access points with the same location and wireless network settings but different access point entry settings can be assigned to the same location entry or different entries. A location entry can contain access points from different physical 39 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud locations. As you build your account you might wonder whether you should add the location and wireless network entries first before the access points, or the other way around. Actually, you can do it either way, as explained here:
If you enter the access points into your account before adding their respective location and wireless network entries, they are stored in the access point inventory with the status of unassigned, meaning they are not assigned to any location entries. Their radios are disabled and they do not forward network traffic. After configuring the locations and network entries, you can add them to their appropriate locations from inventory, at which point they begin to forward wireless traffic. If you configure the location and wireless network entries first, the access points immediately begin to forward traffic when you add them to your account and assign them to their respective location entries. Your account has a Get Started utility that can assist you in building your first location entry, with wireless networks, a building and floor, and access points. The utility is explained in Chapter 2, Opening a New AlliedView Cloud Account on page 51. (The utility is only available during the initial management session, after a company or organization opens an AlliedView Cloud account.) 40 Internal ATI Draft - Not For Distribution - February 3, 2017 Account Windows Your AlliedView Cloud account has five main windows. AlliedView Cloud Users Guide Home Configuration Monitoring Inventory Account You display the windows by clicking the tabs in the row at the top of the screen. You can view only one window at a time. Home The Home window displays general status information about the wireless networks and access points. Figure 11. Home Window 41 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud Configuration The Configuration window is where you perform most of your management tasks, such as adding locations, buildings, and floors, as well as configuring wireless networks and access points. Figure 12. Configuration Window The parts of the window are described here:
The Locations menu on the left side displays the locations, wireless networks, and access points in their hierarchical order. You move through the hierarchy by clicking on the entries. When you select an entry, its configuration settings are displayed in the main section of the window. The Shared Settings menu in the bottom left corner contains selections for configuring features that apply to locations and wireless networks, such as radio schedules and usage plans. The selections in the menu remain the same regardless of the selected entry. The Choose Action menu in the upper right corner of the window contains management functions that change depending on the 42 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide selected entry. For instance, the menu displays different selections for a location than a building. The All Locations section typically displays the configuration settings of selected entries. It is in this part of the window that you enter configuration settings. Monitoring This window displays status information about the wireless networks and access points. Figure 13. Monitoring Window Inventory You use this window to add or remove access points from your account. You have to add access points to the inventory before you can manage them with the program. 43 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud Figure 14. Inventory Window Account You use this window to configure your account, such as adding managers or access point licenses. 44 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide 45 Figure 15. Account Window Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud User Accounts There are four types of AlliedView Cloud user accounts. They are listed here:
Owner account - The owner account is added when the first person of a company or organization opens an AlliedView Cloud account. A company or organization can have only one owner account and the account cannot be changed or transferred to another account. The person with the owner account can view or manage all entries in the companys AlliedView Cloud account, and invite others to open new AlliedView Cloud user accounts. Admin accounts - Admin accounts, like the owner account, give individuals full access to view or manage all entries in the companys AlliedView Cloud account. Admin accounts also allow users to invite others to open AlliedView Cloud accounts. The difference between owner and admin accounts is that there can be only one owner account while there can be any number of admin accounts. Read-only accounts - Read-only accounts give individuals permission to view the elements but not change any values. Hotspot clerk accounts - Hotspot clerk accounts allow individuals to sells, print, or monitor hotspot vouchers. Only users with hotspot clerk accounts can manage vouchers. Note The users described above are not to be confused with wireless or hotspot clients who access your wireless networks. 46 Internal ATI Draft - Not For Distribution - February 3, 2017 Licenses and Tokens AlliedView Cloud Users Guide To use the AlliedView Cloud program you have to open an account and purchase a license. A license consists of tokens. A token provides management support for one AT-AP500 Access Point for one calender month. You can add licenses and tokens to your account at any time. To obtain new licenses and tokens, submit requests through your Allied Telesis 24/7 Support account. If a license expires and you do not purchase additional licenses, you lose access to the AlliedView Cloud application and your wireless networks as follows:
A one-week grace period begins the day after the end of the license period. Your access to the AlliedView Cloud application is limited to the Home window. The access points in the account continue to forward wireless network traffic, with guest access and authentication cloud services, using their last saved configuration settings. After the one-week grace period. the access points are return to the factory default configurations.and stop forwarding wireless traffic. However, they are not deleted from the account. The access points begin to forward traffic again if a new license with tokens is added to the account. Thirty days after the end of the grace period, the AlliedView Cloud account is de-activated if no new licenses and tokens are installed. 47 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud Starting or Ending Management Sessions This section contains procedures for starting or ending management sessions with the AlliedView Cloud program. The procedures assume you have obtained an account and run the Get Started utility. For instructions, refer to Chapter 2, Opening a New AlliedView Cloud Account on page 51. Starting a Management Session To start a management session, do the following:
1. Open your web browser. Supported browsers include Microsoft Internet Explorer, Google Chrome, and Apple Safari. 2. Enter this web address into the URL field of your browser:
avcloud.alliedtelesis.com The AlliedView Cloud application displays this window. Figure 16. AlliedView Cloud Window 3. Enter your username (email address) and password for your AlliedView Cloud account in the Username and Password fields at the top of the window and click the LOG IN button. The username and password are case-sensitive. 48 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide You are logged into your AlliedView Cloud account. The program initially displays the Home window. Refer to Figure 11 on page 41. Ending a Management Session To end a management session, from any window in the application, hover the cursor over your username in the top right corner and click Sign Out from the pop-up menu. Figure 17. Sign Out Selection 49 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 1: Introduction to AlliedView Cloud Firmware Version Number This version of the manual applies to version 1.1 of the AlliedView Cloud program. The version number of the program is displayed in the lower right corners of the application windows. Refer to Figure 18. Figure 18. Firmware Version Number 50 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 2 Opening a New AlliedView Cloud Account This chapter includes the following sections:
Introduction to Opening an AlliedView Cloud Account on page 52 Opening a 24/7 Support Account on page 53 Opening an AlliedView Cloud Account on page 57 Activating Your AlliedView Cloud Account on page 61 Running the Get Started Utility on page 63 Where to Go Next on page 72 51 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 2: Opening a New AlliedView Cloud Account Introduction to Opening an AlliedView Cloud Account There are four steps to opening an AlliedView Cloud account and starting the initial management session:
Step 1: Open a 24/7 Support account with Allied Telesis, Inc. You can skip this step if you already have an account. For instructions, refer to Opening a 24/7 Support Account on page 53. Step 2: Open a new AlliedView Cloud account using your 24/7 Support account. For instructions, refer to Opening an AlliedView Cloud Account on page 57. Step 3: Activate your new AlliedView Cloud account. For instructions, refer to Activating Your AlliedView Cloud Account on page 61. Step 4: Run the Get Started utility. For instructions, refer to Running the Get Started Utility on page 63. The steps have to be performed in this order. Note The first individual to open an AlliedView Cloud account becomes the owner of all accounts for the company or organization. The owner can invite other individuals to open AlliedView Cloud accounts to assist in managing or monitoring the access points. For a list of supported accounts, refer to User Accounts on page 46. There can be only one account owner. 52 Internal ATI Draft - Not For Distribution - February 3, 2017 Opening a 24/7 Support Account AlliedView Cloud Users Guide To open an account with AlliedView Cloud, you need to have a 24/7 Support account with Allied Telesis, Inc. If you already have an account, skip this procedure and go to Opening an AlliedView Cloud Account on page 57. To open a 24/7 Support account, do the following:
1. Open your web browser. 2. Enter this web address in the URL field of the browser:
https://atportal.force.com/Support/CustomerCommunityHome Your web browser displays the 24/7 Online Support web page. Figure 19. 24/7 Online Support Web Page 3. Click the Sign Up button. The web site displays the Register for an Account web page. 53 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 2: Opening a New AlliedView Cloud Account Figure 20. Register for an Account Web Page 4. Fill in the fields for your company and click Submit. All fields are required. Note The Company Name field becomes the name of your AlliedView Cloud organization account. The owner and all account holders who are invited by the owner to open accounts must enter the same name in the Company Name field when opening 24/7 Support accounts. Note The email address you enter in the Email field will be your AlliedView Cloud username. 54 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide The program signals the completion of the registration process with this message. Figure 21. Completion of Registration Allied Telesis, Inc. sends you an automated email within a few minutes, acknowledging receipt of your registration information. Another email is sent to you in one business day with a web link. Continue with the next step after you receive the second email. 5. Open the email and click the link. Your web browser opens and displays this prompt. Figure 22. Change Your Password Prompt 55 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 2: Opening a New AlliedView Cloud Account 6. Enter a password for your new 24/7 Support account in the New Password field. It must be at least eight characters and have at least one letter and one number. The password is case-sensitive. 7. Reenter the password in the Confirm New Password field. 8. Click Change Password. You are automatically logged into your new 24/7 Support account and this window is displayed:
Figure 23. My Support Cases Window You now have an account with 24/7 Support. Your username is your email address and your password is the password you entered in step 6. 9. Click Logout in the upper right corner of the window. You are now ready to open an account in AlliedView Cloud. For instructions, go to Opening an AlliedView Cloud Account on page 57. 56 Internal ATI Draft - Not For Distribution - February 3, 2017 Opening an AlliedView Cloud Account AlliedView Cloud Users Guide Now that you have a 24/7 Support account, you can open an AlliedView Cloud. To open an account, do the following:
1. Open the web browser on your management workstation. 2. Enter the following address in the URL field of the web browser:
https://avcloud.alliedtelesis.com The following screen is displayed:
Figure 24. AlliedView Cloud Window 3. Click Sign Up in the upper right corner of the window. The program displays the following window:
57 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 2: Opening a New AlliedView Cloud Account Figure 25. Sign Up Window 4. Click the dialog circle for I have an existing central account. The window adds Username and Password fields. Figure 26. Sign Up Window with Username and Password Fields 58 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide 5. Enter your username (email address) and password for your 24/7 Support account. 6. Click Continue. The program displays the Sign Up window for AlliedView Cloud. Some fields are already filled in with information from your 24/7 Support account. Figure 27. Sign Up Window for AlliedView Cloud 7. Fill in the empty fields in the window. You can view the terms and conditions of the program by clicking Terms and Conditions. 8. After completing the form, click the SUBMIT button. Upon successful sign-up, the following screen is displayed to confirm successful sign-up and request you to check your email to validate the account. 59 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 2: Opening a New AlliedView Cloud Account Figure 28. Sign-Up Was Successful Window 9. After receiving the AlliedView Cloud Account Confirmation email, go to Activating Your AlliedView Cloud Account on page 61. 60 Internal ATI Draft - Not For Distribution - February 3, 2017 Activating Your AlliedView Cloud Account AlliedView Cloud Users Guide To activate your new AlliedView Cloud account, do the following. 1. Open the AlliedView Cloud Account Confirmation email you received after signing up for your account. 2. Either click the here link in the email or copy and paste the provided HTTPS link into the URL field of your web browser. The program displays the following window:
Figure 29. New Account Activation Window 3. Enter your account password in the Password field and click the Activate button. The password is case-sensitive. The program displays the following window to indicate that you have successfully opened an AlliedView Cloud account:
Figure 30. 90 Days Free Trial Window 61 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 2: Opening a New AlliedView Cloud Account 4. Do one of the following:
To add licenses and tokens to your new account, click the ADD LICENSE button and go to Adding New Licenses on page 283. To run the Get Started utility to begin adding your wireless networks and access points, go to Running the Get Started Utility on page 63. 62 Internal ATI Draft - Not For Distribution - February 3, 2017 Running the Get Started Utility AlliedView Cloud Users Guide This section contains the procedure for running the Get Started utility in your AlliedView Cloud account. The utility allows you to add the following new entries to your account:
One location One wireless network Access points The utility automatically adds one building and one floor, called Building 1 and Floor 1, respectively, and assigns the access points to the floor. This procedure assumes you are continuing directly from the previous procedure and that the 90 Days Free Trial window in Figure 30 on page 61 is displayed on your screen. If that window is not displayed, perform Starting a Management Session on page 48 to log in to your account and then go to step 2 in this procedure. To run the Get Started utility, do the following:
1. Click the Get Started button in the 90 Days Free Trial window. The utility automatically logs you into your account in the AlliedView Cloud application and displays the License window in the Account tab. Figure 31. License Window in the Account Tab 2. Click the Configuration tab. 63 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 2: Opening a New AlliedView Cloud Account Figure 32. Get Started in the Configuration Window 3. Click the GET STARTED button. The utility displays this introductory window:
Figure 33. Get Started Introductory Window 4. Click the START button. The utility displays the Add Location window. 64 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 34. Add Service Location Window in the Get Started Utility 5. Fill in the fields in the Add Service Location window. Parameters marked with an asterisk are required. The fields are defined in Table 4. The wordings of the fields in the window may vary, depending on the selected country. Table 4. Add Location Window in the Get Started Utility Field Location Name Country Description Enter a name for the location. You should make the name as specific as possible so that the location is easy to identify. Select the country of the location from the pull-down menu. The Country setting is not adjustable on wireless access models sold in the United States. As per FCC regulations, the available wireless channels of wireless products sold in the United States must be fixed to approved channels only. The setting is adjustable on models sold in other countries. 65 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 2: Opening a New AlliedView Cloud Account Table 4. Add Location Window in the Get Started Utility (Continued) Field Zip Code Street Address City State Time Zone AP Local Password Description Enter the zip code of the location. (Your account automatically determines the City and State from the zip code.) Enter the street address of the location. Enter the city of the location. Enter the state of the location. Select the time zone of the location from the menu. Use the up and down arrow keys to scroll through the list. Enter a management password for the access points of the location. Your AlliedView Cloud account automatically assigns the password to the access points when it detects them. The same password is assigned to all the access points in a location entry. The password can be up to 32 alphanumeric characters, It may not contain spaces or any of these special characters: , $, :, <, >, &, *. You use the password as the logon password to the access points if you later decide to manage or troubleshoot them as independent units, without your AlliedView Cloud account. The AT-AP500 Access Point does not support local management, but you must still assign it a password. Note The country and time zone cannot be changed after a location is added. 6. After filling in the fields in the Add Service Location window, click the NEXT button. The Get Started utility displays the Add Wireless Network window. You use this window to define a wireless network for the access points in the new location. 66 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 35. Add Wireless Network Window in the Get Started Utility 7. Fill in the fields in the window. The parameters are defined in Table 5. Table 5. Add Wireless Network Window in the Get Started Utility Field Network Name Description Enter a name for the network. The name functions as the SSID for the network. Here are the guidelines:
- A network must have a name.
- A name can be up to 32 characters.
- Spaces are not allowed. 67 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 2: Opening a New AlliedView Cloud Account Table 5. Add Wireless Network Window in the Get Started Utility Field Wireless Network On Network Authentication Description Select the radios for the network from the pull-down menu. The selections are listed here:
- 2.4GHz and 5GHz
- 2.4GHz
- 5GHz For example, if you select 5GHz, the access points of the location will carry the network on their 5GHz radios, but not the 2.4GHz radios. The default settings is 2.4GHz and 5GHz. Select the authentication method for the network from the pull-down menu. The options are listed here:
- Open System (no authentication)
- WPA-PSK
- WPA2-PSK
- WPA/WPA2-PSK The access points support other authentication methods in addition to the four listed here. However, these are the only ones you can select when you initially add a wireless network. If you want to use one of the other authentication methods, choose one of the four above for now, complete the rest of this procedure, and then perform Editing Wireless Network Names and Authentications on page 155 to change the authentication method. 68 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 5. Add Wireless Network Window in the Get Started Utility Field Data Encryption Network Key Description Select the data encryption for the network from the pull-down menu. The options are listed here:
- AES
- TKIP
- TKIP+AES The available options depend on the authentication method. Enter a shared secret key of 8 to 63 alphanumeric characters. The key can include special characters. Note You can click the Show Characters box to show or hide the network key characters: check the box to show or remove the check mark to hide. 8. After filling in the fields in the Add Wireless Network window, click the NEXT button. The Get Started utility displays the Assign Access Point to Location window. You use this window to add access points to the location. 69 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 2: Opening a New AlliedView Cloud Account Figure 36. Assign Access Point to Location Window in the Get Started Utility Here are a couple points about this window:
The Access Points in Inventory and Assigned Access Points sections are empty because this is the initial management session. If you do not want to add access points to your account at this time, click the Skip Assignment dialog circle and click FINISH. 9. To add one of more access points, fill in the New Access Point fields, as follows:
a. Type a name for the access point in the Name field. Here are the name guidelines:
It can be 2 to 16 characters. It can contain letters or numbers. It must have at least one letter. It must not contain any spaces or special characters. The only supported special character is the dash (-). The name cannot end with a dash. 70 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide b. Type the serial number of the access point in the Serial Number field. The serial number can be found on a label on the bottom panel of the access point. The serial number is case sensitive. Letters must be entered in upper or lowercase as they are on the label. Note An access point cannot be added without a valid serial number or with the serial number of an access point that has already been added. c. Click the ASSIGN button. The access point is added to the Assigned Access Points table. d. To add more access points, repeat steps a to c. 10. After entering the access points, click the FINISH button. This completes the Get Started utility. The utility adds the new entries to your account and displays the configuration settings of the new location in the main section of the Configuration window. 11. To confirm the new entries, click on the Wireless Networks and Access Points folders beneath the locations name in the Locations menu in the left column. Figure 37. Locations Menu After the Get Started Utility 12. If the access point you added to your account is powered on and connected to the Internet, you can confirm its connection to the AlliedView Cloud program by clicking the Inventory tab and examining its identifier in the Inventory window. The identifier, which includes its name, serial number, model name, and location, should display the correct model name. If, instead, the model name is unknown, the device and the program have not established a connection. 13. For suggestions on what procedures to perform next, refer to Where to Go Next on page 72. 71 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 2: Opening a New AlliedView Cloud Account Where to Go Next Here are suggestions on where to go next now that you have completed the Get Started utility. To add more locations, refer to Adding Locations on page 78. To add more buildings or floors to locations, refer to Adding Buildings to Locations on page 104 or Adding Floors to Buildings on page 110. To add more access points to the inventory, refer to Chapter 6, Access Point Inventory on page 117. To add more wireless networks, refer to Adding Wireless Networks on page 150. To change the authentication method of a new wireless network to no authentication, refer to Editing Wireless Network Names and Authentications on page 155. If you want wireless networks of a location to use an authentication method that requires a RADIUS server, you have to add a RADIUS server profile to the location entry before setting the authentication method. For instructions, refer to Adding RADIUS Server Profiles on page 231 and Adding RADIUS Server Profiles to Locations on page 235. Then change the authentication method of the wireless networks with Editing Wireless Network Names and Authentications on page 155. If you want to add a schedule to a location entry to control the hours and days of operations for access point radios, refer to Adding Radio Schedules on page 217 and Adding Radio Schedules to Locations on page 220. To invite other individuals in your company or organization to open accounts in your AlliedView Cloud organization account, go to Inviting Users to Add AlliedView Cloud Accounts on page 295. 72 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 3 Locations This chapter includes the following sections:
Introduction to Locations on page 74 Viewing Locations on page 75 Adding Locations on page 78 Copying Locations on page 82 Editing a Locations Name or Address on page 85 Deleting Locations on page 86 73 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 3: Locations Introduction to Locations Your AlliedView Cloud account stores wireless access points in groups called locations or location entries. The access points of a location entry are managed as a group and share the same wireless networks and configuration settings. Beneath location entries are folders for storing the wireless networks and access points. For an example of a location entry and its folders, refer to Figure 2 on page 24. Here are location entry guidelines:
Your account can have any number of location entries. A location entry can have from one to hundreds of access points. A location entry can have up to sixteen wireless networks. The access points of a location entry are managed as a group and share the same wireless networks and operational settings. Access points that need to have different wireless networks or operational settings have to be assigned to different location entries. Location entries are managed in the Configuration tab, as shown in Figure 38 on page 75. From the tab you can add or delete location entries as well as configure their parameter settings. Location entries have operational parameters for some of the operating characteristics of your wireless networks and access points. Examples include radio schedules, radio modes, and load balancing. The settings for these parameters apply to all the networks and access points in a location entry, Access points that need to have different settings for their location entry parameters have to be stored in different location entries. For examples, refer to Wireless Network Examples on page 32. For information on the parameters, refer to Chapter 4, Location Parameters on page 87. Location entries usually represent the physical locations of your access points and wireless networks. For example, they can represent part of a building, an entire building, or multiple buildings. Location entries can contain wireless networks and access points that are located at different physical locations. 74 Internal ATI Draft - Not For Distribution - February 3, 2017 Viewing Locations AlliedView Cloud Users Guide To view the current locations in your account, click the Configuration tab. The locations are listed in alphabetical order in the main body of the screen as well as in the Locations menu in the left column. The example in Figure 38 has four locations. Figure 38. Configuration Tab If there are many locations and you have trouble finding a specific one, there are two ways you can search for it. One way is with the search tool near the upper right corner of the screen, just below the Choose Action menu. Type in the name of the location you are looking for and press Return. Another way to search for locations is with the Locations menu in the left column. It also has a search feature. To view the configuration settings of a location, click its name in either the main body of the window or in the Locations menu. The configuration settings are displayed in the main body of the screen. An example is shown in Figure 39 on page 76. By default, the Location Profile section is expanded. To expand other sections, click their arrows. 75 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 3: Locations 76 Figure 39. Location Configuration Settings The sections in the screen are explained in the procedures listed in Table 6. Table 6. Sections in the Location Configuration Window Section Location Profile Wireless Radio Load Balancing AP Local Management Procedure Editing a Locations Name or Address on page 85 Configuring Basic Radio Settings on page 91, Turning Access Point Radios On or Off on page 89, and Adding Radio Schedules to Locations on page 220 Configuring the Maximum Number of Wireless Clients on page 94 Setting the Local Password for Access Points on page 96 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 6. Sections in the Location Configuration Window (Continued) Section Radius Server QoS Procedure Adding RADIUS Server Profiles to Locations on page 235 Configuring WMM QoS on page 98 By default, the locations are listed by their names. You can also view them in a map by clicking the Map option directly beneath the All Locations label. Here is an example. Figure 40. Configuration Map 77 Internal ATI Draft - Not For Distribution - February 3, 2017 This section contains the procedure for adding new locations. A new location requires the following information:
Location name Address Country Time zone Password for local management You can add only one location at a time. To add a new location, do the following:
1. Click the Configuration tab:
2. Select Add Location from the Choose Action menu. Figure 41. Add Location Selection in the Choose Action Menu The program displays the Add Location window. Chapter 3: Locations Adding Locations 78 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 42. Add Location Window 3. Fill in the fields. Parameters marked with an asterisk are required. The fields are defined in Table 7. Field Location Name Country Zip Code Table 7. Add Location Window Description Enter a name for the location. You should make the name as specific as possible so that the location is easy to identify. Select the country of the location from the pull-down menu. The Country setting is not adjustable on wireless access models sold in the United States. As per FCC regulations, the available wireless channels of wireless products sold in the United States must be fixed to approved channels only. The setting is adjustable on models sold in other countries. Enter the zip code of the location. 79 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 3: Locations 80 Field Street Address City State Time Zone AP Local Password Table 7. Add Location Window Description Enter the street address of the location. Enter the city of the location. Enter the state of the location. Select the time zone of the location from the menu. Use the up and down arrow keys to scroll through the list. Here are the guidelines to setting the time zone:
- You can select only one time zone.
- You must select the country before setting the time zone.
- The available time zones are determined by the country setting. Enter a management password for the access points of the location. The program automatically assigns this password to the access points when it detects them. The same password is assigned to all the access points of a location. The password can be up to 32 alphanumeric characters, It may not contain spaces of any of these special characters: , $, :, <, >, &, *. You use this password as the logon password to the access points if you later decide not to use AlliedView Cloud program to manage them, and instead manage them as independent units. The AT-AP500 Access Point does not support local management, but you must still assign it a password. Note You cannot change the country or time zone after adding a location. 4. After filling in the fields, click ADD THIS LOCATION. The program displays a confirmation window. An example is shown here. Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 43. Add Location Confirmation Window 5. Do one of the following:
To add a wireless network to the new location, click Add Wireless Network. Go to step 4 in Adding Wireless Networks on page 150 for instructions. To add more locations or perform a different procedure, click CLOSE. To add another location, repeat this procedure starting with step 2. 81 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 3: Locations Copying Locations If two or more locations are to have similar configurations, rather than configuring the locations separately, you can save time and effort by configuring one location and then copying its configuration to the other locations. Note Copying the configuration settings to a location overwrites that locations configuration. To copy an existing locations parameters to other locations, do the following. 1. Click the Configuration tab. 2. In the Locations menu in the left margin, click the name of the location whose configuration you want to copy. This is the source location. You can select only one location to be the source location. In the example shown here, the Warehouse - TL location is selected as the location to be copied. Figure 44. Selecting a Location The configuration details for the selected location are displayed in the main body of the Configuration tab. 3. Select Copy Config from the Choose Action menu:
82 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 45. Copy Config Selection in the Choose Action Menu The program displays the Copy Config window:
Figure 46. Copy Config Window The top area includes the parameter categories you can copy from the source location to the destination locations The Destination section lists all of the locations, except for the source location. 83 Internal ATI Draft - Not For Distribution - February 3, 2017 4. 5. In the top area, click the dialog boxes of the parameters you want to copy from the source location to the destination locations. A parameter is selected when its dialog box has a check mark. The default is no parameters selected. In the Destination area, click the dialog box of the destination location. This is the location to which you want to copy the parameters from the source location. You can select more than one destination location. To copy the parameters to all the locations, click the dialog box next to Location Name in the top row. If you have trouble finding the correct locations, you can search for them using the Name and search fields in the upper right side of the Copy Config window. Use the Name pull-down field to search by location name or address, and then enter appropriate text string in the search field. 6. Click COPY CONFIG. The program copies the select parameters from the source location to the selected destination locations. Chapter 3: Locations 84 Internal ATI Draft - Not For Distribution - February 3, 2017 Editing a Locations Name or Address AlliedView Cloud Users Guide This section explains how to edit a locations name or address. Note You cannot change the country or time zone of a location. To edit a locations name or address, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left margin or the locations list in the main part of the screen, click the name of the location you want to edit. You can edit only one location at a time. The program displays the details of the location, with the Location Profile section expanded. An example is shown in Figure 39 on page 76. 3. In the Location Profile area, edit the location name and/or address. The fields are defined in Table 7 on page 79. 4. Click APPLY to save your changes or NO to cancel the action. 85 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 3: Locations Deleting Locations This section contains instructions on how to delete locations from your account. Note Access points of deleted locations are retained in inventory, with a status of unassigned. Their parameter settings are returned to their default values and their radios are disabled. They stop forwarding network traffic until they are assigned to another location. To delete a location, do the following. 1. Click the Configuration tab. 2. In the Locations menu in the left margin or the locations list in the main part of the screen, click the name of the location you want to delete. You can delete only one location at a time. The program displays the configuration of the location, with the Location Profile section expanded. An example is shown in Figure 39 on page 76. 3. Select Delete This Location from the Choose Action menu:
Figure 47. Delete This Location Selection in the Choose Action Menu The program displays a confirmation prompt. 4. Click YES to delete the location or NO to cancel the action. 5. Repeat this procedure starting with step 2 to delete more locations. 86 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 4 Location Parameters This chapter contains the following sections:
Introduction to Location Parameters on page 88 Turning Access Point Radios On or Off on page 89 Configuring Basic Radio Settings on page 91 Configuring the Maximum Number of Wireless Clients on page 94 Setting the Local Password for Access Points on page 96 Configuring WMM QoS on page 98 87 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 4: Location Parameters Introduction to Location Parameters This chapter contains procedures on how to set access point parameters in location entries. Because these parameters are controlled from location entries, they apply to all the wireless networks and access points in location entries. If you want wireless networks or access points to have different settings, you must place them in different location entries. The sections in this chapter are briefly described here:
Turning Access Point Radios On or Off on page 89 - You can use the instructions in this section to turn the radios of the access points at a location on or off. You might turn off the radios if there is a network security risk or to perform network maintenance. Configuring Basic Radio Settings on page 91 - This section explains how to configure the wireless mode, channel width, beacon interval, and Delivery Traffic Indication Message (DTIM) interval of the access points. Configuring the Maximum Number of Wireless Clients on page 94 - This section contains instructions on how to set the maximum number of wireless clients the access points can support on the radios at one time. This is also referred to as load balancing. You might want to limit the number of clients to prevent network congestion by balancing the clients on both radios. Setting the Local Password for Access Points on page 96 - This section explains how to set the local password for access points in a location. You use the password to manage access points locally, without the AlliedView Cloud program. The same password is applied to all the access points in a location. Manually setting the local password is not required. If you do not assign a password, the program automatically generates a password itself. Configuring WMM QoS on page 98 - The instructions in this section are used to configure WiFi Multimedia (WMM) QoS control, which automatically prioritizes data with four queues: voice, video, best effort, and background. There are also instructions for WMM Powersave, which saves power for battery-operated devices to optimize data transmission. 88 Internal ATI Draft - Not For Distribution - February 3, 2017 Turning Access Point Radios On or Off AlliedView Cloud Users Guide This section contains the procedure for turning on or off the 2.4GHz or 5GHz radios in the access points of a location. Here are the guidelines to this procedure:
This procedure is performed at the location level and applies to all the access points in a location. You can separately turn the 2.4GHZ and 5GHz radios on or off. To turn on or off the radios in the access points at a location, perform the following procedure:
1. Click the Configuration tab. 2. In the Locations menu in the left margin, click the name of the location with the access points whose radios you want to turn on or off. You can select only one location. This example selects the Warehouse - TL location. Figure 48. Selecting a Location in the Locations Menu The program displays the location configuration screen. For an example, refer to Figure 39 on page 76. 3. In the location configuration screen, click the Wireless Radio option to expand it. The Wireless Radio configuration area is displayed:
89 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 4: Location Parameters 90 Figure 49. Expanding Wireless Radio Area 4. In the Radio On/Off Setting section, select either Always ON to turn on the radios or Always OFF to turn them off, from the 2.4GHz Radio or 5GHz Radio pull-down menu, Note The Scheduled option in the radio pull-down menus is explained in Chapter 11, Radio Schedules on page 213. 5. Click APPLY to save the changes or CANCEL to cancel the action. Internal ATI Draft - Not For Distribution - February 3, 2017 Configuring Basic Radio Settings AlliedView Cloud Users Guide This section contains the procedure for configuring the following radio settings on the 2.4GHz and 5GHz radios in the access points of a location:
Wireless mode Channel width Beacon interval Delivery Traffic Indication Message (DTIM) interval The parameters are defined in Table 8 on page 92. This procedure is performed at the location level and affects all the access points in a location. To configure the basic radio settings of the access points in a location, perform the following procedure:
1. Click the Configuration tab. 2. In the Locations menu in the left margin, click the name of the location with the access points whose radios you want to configure. You can select only one location. For an example, refer to Figure 48 on page 89. The program displays the location configuration screen. For an example, refer to Figure 39 on page 76. 3. In the location configuration area, click the Wireless Radio option to expand it. The program displays the Wireless Radio configuration section. Refer to Figure 49 on page 90. The Radio On/Off Setting options are explained in Turning Access Point Radios On or Off on page 89. 4. Configure the settings in the 2.4GHz Configuration and 5GHz Configuration sections. Refer to Table 8 on page 92. 91 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 4: Location Parameters Table 8. Basic Radio Settings Basic Radio Setting Description Wireless Mode Channel Width Specifies the Physical Layer (PHY) standards for the radios. The available modes depend on the radio and country. The modes for the 2.4GHz radio are listed here:
- IEEE 802.11b: The access points accept only 802.11b clients.
- IEEE 802.11b/g: The access points accept 802.11b and 802.11g clients.
- IEEE 802.11b/g/n: The access points accept 802.11b, 802.11g, and 802.11n, clients operating at 2.4GHz. This is the default setting for the 2.4GHz radio. The modes for the 5GHz radio are listed here:
- IEEE 802.11a: The access points accept 802.11a clients operating at 5GHz.
- IEEE 802.11a/n: The access points accept 802.11n and 802.11a clients operating at 5GHz.
- IEEE 802.11a/c: The access points accept 802.11a and 802.11c clients. This is the default setting for the 5GHz radio. Specifies the channel width of a radio. The wider channels allow for higher data rates, but reduce the number of available channels for other wireless devices. Setting the channel width for the 2.4GHz is only available with the IEEE 802.11b/g/
n wireless mode. The options are 20 and 40MHz. The default is 20MHz. Setting the channel width for the 5GHz radio is available with the IEEE 802.11a/n and IEEE 802.11a/c modes. The options are 20 and 40MHz for the IEEE 802.11a/n mode and 20, 40, and 80MHz for the IEEE 802.11a/c mode. The default is 20MHz. 92 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 8. Basic Radio Settings Basic Radio Setting Description Beacon interval Delivery Traffic Indication Message (DTIM) interval Specifies the time interval, in milliseconds, for transmissions of beacon frames. The access point transmits beacon frames to announce the existence of the wireless network. The range is 100 to 1000 milliseconds. The default setting is 100 milliseconds (10 beacon frames per second). Specifies the Delivery Traffic Information Map (DTIM) period. This value specifies how often clients sleeping in low power mode should check the access point for buffered traffic. The interval is defined in beacon frames. The range is 1 to 255 beacons frames. The default is 3 beacon frames. To display the beacon interval and DTIM parameters, click the Show Advanced Features link. 5. Click APPLY to save the changes or CANCEL to cancel the action. 93 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 4: Location Parameters Configuring the Maximum Number of Wireless Clients This section contains instructions on how to set the maximum number of wireless clients the access points can support on the radios at one time. This is referred to as load balancing. The range is 1 to 128 clients. The default is 128 clients per radio. Here are the guidelines to load balancing:
Load balancing is applied at the location level and applies to all the access points in a location. The 2.4GHz and 5GHz radios can have different load balancing values. To configure load balancing on the access points in a location, perform the following procedure:
1. Click the Configuration tab. 2. In the Locations menu in the left margin, click the location where you want to configure load balancing. You can configure only one location at a time. For an example, refer to Figure 48 on page 89. The program displays the location configuration screen. For an example, refer to Figure 39 on page 76. 3. In the location configuration area, click Load Balancing to expand the section. The Load Balancing section is displayed:
94 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 50. Expanding Load Balancing Area 4. In the 2.4GHz Max. Wireless Clients and 5GHz Max. Wireless Clients fields, enter the maximum number of clients the radios in the location should support at one time. The range is 1 to 128 clients. The default is 128 clients. 5. Click APPLY to save the changes or CANCEL to cancel the action. 95 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 4: Location Parameters Setting the Local Password for Access Points This procedure explains how to set the local password for access points in a location. You use the password to manage access points locally, without the AlliedView Cloud program. The same password is applied to all the access points in a location. Manually setting the local password is not required. If you do not assign a password, the program automatically generates a password itself. Note The AT-AP500 Access Point does not support local management, but still must have a local password. To set the local password for the access points in a location, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left margin or the locations list in the main part of the screen, click the name of the location whose local password you want to change. The program displays the configuration of the location, with the Location Profile section expanded. An example is shown in Figure 39 on page 76. 3. Click AP Local Management to expand the section. The program displays the prompt for setting the local password for access points. Figure 51. AP Location Management Section for the Local Password for Access Points in a Location 96 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide 4. Enter a new local password for the access points. The password can be up to 32 alphanumeric characters, It may not contain spaces of any of these special characters: , $, :, <, >, &, *. You can click the Show Characters box to show or hide the network key characters: check the box to show or remove the check mark to hide. 5. Click Save to activate the change or Cancel to cancel the procedure. 97 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 4: Location Parameters Configuring WMM QoS This section describes enabling or disabling WiFi Multimedia (WMM) and WMM Powersave (both enabled by default). WiFi Multimedia (WMM) QoS control automatically prioritizes data with four queues:
Voice: highest Video: second highest Best effort: medium (for example, standard IP application) Background: lowest (for example, FTP) WMM Powersave saves power for battery-operated devices to optimize data transmission. Note WMM must be supported by wireless clients to be effective. To enable or disable WMM and/or WMM Powersave, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left margin, click the location where you want to configure QoS. You can configure only one location at a time. For an example, refer to Figure 48 on page 89. The program displays the location configuration screen. For an example, refer to Figure 39 on page 76. 3. Click the QoS section to expand it. The Wireless QoS configuration area is displayed:
98 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 52. QoS Section 4. Click the WiFi Multimedia (WMM) Enable or Disable button to enable or disable WMM, respectively. 5. Click the WMM Powersave Enable or Disable button to enable or disable WMM Powersave, respectively. 6. Click APPLY to save the changes or CANCEL to cancel the action. 99 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 4: Location Parameters 100 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 5 Buildings and Floors This chapter includes the following sections:
Introduction to Buildings and Floors on page 102 Viewing the Buildings of a Location on page 103 Adding Buildings to Locations on page 104 Changing Building Names on page 107 Deleting Buildings on page 108 Viewing the Floors of Buildings on page 109 Adding Floors to Buildings on page 110 Editing Floors on page 113 Deleting Floors on page 115 101 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 5: Buildings and Floors Introduction to Buildings and Floors Buildings and floors provide you with a way to organize your access points in your account to make them easier to find. They are stored in the Access Points folder in a location entry. A location entry has to have at least one building and one floor. Location entries come with one default building, called Building 1. Location entries do not come with a default floor. However, the application automatically adds one, called Floor 1, the first time you assign an access point to a location entry that does not have any floors. Building and floor entries do not have to represent actual physical buildings and floors. You can use them in a variety of ways. For instance, you might use them to represent areas of a building or floor. In this version of the program, buildings and floors do not have any variables or parameters that control access points or wireless networks. Their names are their only variables. 102 Internal ATI Draft - Not For Distribution - February 3, 2017 Viewing the Buildings of a Location AlliedView Cloud Users Guide This section contains the procedure for viewing the buildings of a location. You can view the buildings of only one location at a time. To view the buildings of a location, do the following:
1. Click the Configuration tab. 2. In the Locations column in the left column, click location name -> Access Points of the location whose buildings you want to view. This example displays the buildings at the Warehouse - TL location:
Figure 53. Viewing the Buildings of a Location The buildings of the location are listed under the Access Points folder. 103 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 5: Buildings and Floors Adding Buildings to Locations This section contains the procedure for adding buildings to locations. You have to add a location before adding its buildings. For instructions, refer to Adding Locations on page 78. To add a building to a location, do the following. 1. Click the Configuration tab. 2. In the Locations menu in the left column, click the name of the location where you want to add the new building. Alternatively, click the name in the All Locations portion of the window. This example shows the selection in the Warehouse - TL location. Figure 54. Selecting a Location from the Locations Menu 3. Select Add Building from the Choose Action menu. Figure 55. Add Building Selection in the Choose Action Menu 104 Internal ATI Draft - Not For Distribution - February 3, 2017 The Add Building window is displayed. AlliedView Cloud Users Guide Figure 56. Add Building Window 4. Type a name for the building in the Building Name field. 5. Click ADD THIS BUILDING. The program displays a confirmation window. 105 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 5: Buildings and Floors 106 Figure 57. Add Building Confirmation Window 6. Do one of the following:
To add more buildings or perform a different procedure, click CLOSE. To add more buildings, repeat this procedure starting with step 2. To add a floor to the new building, click Add Floor. For instructions, go to Adding Floors to Buildings on page 110. Internal ATI Draft - Not For Distribution - February 3, 2017 Changing Building Names AlliedView Cloud Users Guide To change the name of a building, do the following. 1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name of the building you want to edit. You can edit only one building at a time. The example here selects Building 22A in the Warehouse - TL location. Figure 58. Selecting a Building The program displays the Building Name field Figure 59. Building Name Field 3. Edit the building name. 4. Click SAVE to save the change or CANCEL to cancel the action. 107 Internal ATI Draft - Not For Distribution - February 3, 2017 To delete a building from your account, do the following. Note Access points of deleted buildings are retained in inventory, but their status are changed to unassigned. Their configuration settings are returned to the default values. Their radios are disabled and they stop forwarding traffic. To assign access points to other locations, refer to Moving Access Points to New Locations on page 130 or Moving Unassigned Access Points to Locations on page 133. 1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name of the building you want to delete. You can delete only one building at a time. For an example, refer to Figure 58 on page 107. 3. Select Delete This Building from the Choose Action menu:
Figure 60. Delete This Building Selection in the Choose Action Menu The program displays a confirmation window. 4. Click YES to delete the building or NO to cancel the action. If you click YES, the program deletes the building. Chapter 5: Buildings and Floors Deleting Buildings 108 Internal ATI Draft - Not For Distribution - February 3, 2017 Viewing the Floors of Buildings AlliedView Cloud Users Guide This section explains how to display the floors of a building. To view the names of the floors of a building, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name of the building with the floors you want to view. In the example, Building 22A in the Warehouse - TL location has two floors. Figure 61. Displaying the Floors of a Building 109 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 5: Buildings and Floors Adding Floors to Buildings This section explains how to add floors to buildings. You should add floors before adding access points. To add a floor to a building, do the following. 1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name where you want to add the floor. You can add a floor to only one building at a time. For an example, refer to Figure 58 on page 107. 3. Select Add Floor from the Choose Action menu:
Figure 62. Add Floor Selection in the Choose Action Menu The program displays the Add Floor window. 110 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 63. Add Floor Window 4. Type a name for the floor in the Floor Name field. 5. If you want to select a different building in the same location for the floor, use the In Building pull-down menu to select the floor. Otherwise, leave the selection as is. Note You cannot move a floor to a different building after it is added to a building. 6. Click ADD THIS FLOOR to add the floor to the building or CANCEL to cancel the action. A window is displayed confirming the addition of the floor. 111 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 5: Buildings and Floors 112 Figure 64. Add Floor Confirmation Window 7. Do one of the following:
To add more floors to this building, click CLOSE to return to the Building Name window and repeat the procedure starting with step 2. To move an access point already in inventory to this floor, click Close and go to Moving Access Points to New Locations on page 130 or Moving Unassigned Access Points to Locations on page 133. To add a new access point to inventory and assign it to this floor, click Add Access Point. For instructions, go to Adding Access Points with the Configuration Tab on page 121 and start with step 4. Internal ATI Draft - Not For Distribution - February 3, 2017 Editing Floors AlliedView Cloud Users Guide This section contains the procedure for editing the following floor parameters:
Name Width and length Note Floor dimensions have no function in this release of the product. To re-name a floor or change its dimensions, do the following. 1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name of the floor you want to edit. You can edit only one floor at a time. This example selects the 1st floor in Building 22A. Figure 65. Selecting a Floor The program displays the Floor Details window. 113 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 5: Buildings and Floors 114 Figure 66. Floor Details 3. 4. In the floor configuration area, edit the floor name. If desired, enter the floor length and width, in feet. 5. Click SAVE to save your changes or CANCEL to cancel the action. Internal ATI Draft - Not For Distribution - February 3, 2017 Deleting Floors AlliedView Cloud Users Guide To delete a floor, do the following. Note Access points of deleted floors are retained in inventory, but their status are changed to unassigned. Their configuration settings are returned to the default values. Their radios are disabled and they stop forwarding traffic. To assign access points to other locations, refer to Moving Access Points to New Locations on page 130 or Moving Unassigned Access Points to Locations on page 133. 1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name of the floor you want to delete. You can delete only one floor at a time. For an example, refer to Figure 65 on page 113. 3. Select Delete This Floor from the Choose Action menu:
Figure 67. Delete This Floor Selection in the Choose Action Menu The program displays a confirmation prompt. 4. Click YES to delete the floor or NO to cancel the action. If you click YES, the program deletes the floor. 115 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 5: Buildings and Floors 116 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 6 Access Point Inventory This chapter includes the following sections:
Viewing the Access Point Inventory on page 118 Introduction to Adding Access Points on page 120 Adding Access Points with the Configuration Tab on page 121 Adding Access Points with the Inventory Tab on page 125 Adding Access Points with a CSV File on page 127 Moving Access Points to New Locations on page 130 Changing Access Points to Unassigned on page 132 Moving Unassigned Access Points to Locations on page 133 Setting the Local Password for Unassigned Access Points on page 134 Deleting Access Points from Inventory on page 136 117 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 6: Access Point Inventory Viewing the Access Point Inventory The inventory is where the AlliedView Cloud program stores the access points in your account. The inventory contains access points that are assigned to locations as well as unassigned units. To view the inventory, click the Inventory tab. The program displays a list of the access points in your account. An example is shown in Figure 68. Figure 68. List of Access Points in the Inventory Tab Access points are identified as shown in Figure 69. Access Point Name Serial Number Model Building Figure 69. Access Point Identifier You can sort the devices with the Sort By options above the list, as well as search for devices with the magnify glass option in the upper right corner. You can also search for access points with the Inventory menu in the left margin of the screen. Refer to Figure 70 on page 119.The menu lists all the locations. Clicking on a location displays the access points of the location in the main body of the screen. The Unassigned option in the menu displays unassigned devices. 118 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 70. Inventory Menu with Locations Placing the cursor to the far right of the name displays a small, blue, up arrow. Clicking it displays status information about the device. Figure 71 is an example. Figure 71. Access Point Status Information Clicking the name of an access point displays its profile window. For an example, refer to Figure 75 on page 123. 119 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 6: Access Point Inventory Introduction to Adding Access Points There are three ways to add access points to your account. Two ways are used to add devices one at a time. The third way is used to add multiple devices. The methods are listed here:
Adding Access Points with the Configuration Tab on page 121 -
You use this method to add one access point at a time. You use the Locations menu in the Configuration tab to move to the building and floor when the device is to be assigned. Adding Access Points with the Inventory Tab on page 125 - You can also add one device at a time from the Inventory tab, as explained in this section. Adding Access Points with a CSV File on page 127 - If you have a lot of access points to add, you might find it easier to add them to a CSV file and download the file to the program. Access points added in this manner are initially not assigned to any locations. You have to assign them to locations after adding them to the inventory. Here are the guidelines to adding access points:
You can only add access points that have been approved for this program by Allied Telesis. Refer to the product data sheet for a list of approved products. You have to know the serial numbers of the access points. The serial numbers are located on labels on the bottoms of the units. The location, building, and floor where you want to assign an access point should already exist in the program. For instructions, refer to Chapter 3, Locations on page 73 and Chapter 5, Buildings and Floors on page 101. If you assign an access point to a building that does not have floors, the program automatically adds a floor and assigns the access point to it. You can add access points to the inventory without assigning them to locations by designating them as unassigned. When you add an access point with the Configuration or Inventory tab, the program attempts to communicate with it at the completion of the procedure. If the device is unavailable, the program still adds it to its inventory, but marks its status as Waiting for connection. 120 Internal ATI Draft - Not For Distribution - February 3, 2017 Adding Access Points with the Configuration Tab AlliedView Cloud Users Guide This section contains the procedure for adding new access points to the inventory in your account, with the Locations menu in the Configuration tab. Please review the information in Introduction to Adding Access Points on page 120 before performing this procedure. To add a new access point to the program from the Configuration tab, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left margin, select:
location name - > Access Points - > building name - > floor name where you want to add the access point. You can add an access point to only one location and floor. The example here adds an access point to the first floor in Building 22A in the Warehouse - TL location. Figure 72. Example of Adding an Access Point to a Floor with the Locations Menu The program displays the floor profile. For an example, refer to Figure 66 on page 114. 3. Select Add Access Point from the Choose Action menu in the upper right corner. 121 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 6: Access Point Inventory Figure 73. Add Access Point Selection in the Choose Action Menu The program displays the Add Access Point window:
Figure 74. Add Access Point Window 4. Type a name for the access point in the Name field. Here are the name guidelines:
It can be 2 to 16 characters. It can contain letters or numbers. It must have at least one letter. It must not contain any spaces or special characters. The only supported special character is the dash (-). The name cannot end with a dash. 122 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide 5. Type the serial number of the access point in the Serial Number field. The serial number can be found on a label on the bottom panel of the access point. The serial number is case sensitive. Letters must be entered in upper or lowercase as they are on the label. Note An access point cannot be added without a valid serial number or with the serial number of an access point already in inventory. 6. Click ADD THIS ACCESS POINT or CANCEL to cancel the action. The program adds the access point to inventory and the selected floor, and displays the Access Point Profile screen. Figure 75. Access Point Profile Screen for an Assigned Access Point At this point the program attempts to contact the access point. If it succeeds, it updates the following fields in the screen with information from the unit:
Hardware Revision 123 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 6: Access Point Inventory Firmware Revision MAC Address Date Provisioned Date Located If the program is unable to communicate with the access point, it still adds it to the inventory and location. 124 Internal ATI Draft - Not For Distribution - February 3, 2017 Adding Access Points with the Inventory Tab AlliedView Cloud Users Guide This section contains the procedure for adding access points to the program from the Inventory tab. Please review Introduction to Adding Access Points on page 120 before performing this procedure. To add an access point from the Inventory tab, do the following:
1. Click the Inventory tab. 2. Select Add Access Point from the Choose Action menu:
Figure 76. Add Access Point Selection The program displays the Add Access Point window. For an example, refer to Figure 74 on page 122. 3. Type a name for the access point in the Name field. Here are the name guidelines:
It can be 2 to 16 characters. It can contain letters or numbers. It must have at least one letter. It must not contain any spaces or special characters. The only supported special character is the dash (-). The name cannot end with a dash. 4. Type the serial number of the access point in the Serial Number field. The serial number is found on a label on the bottom panel of the access point. The serial number is case sensitive. Letters must be entered in upper or lowercase as they are on the label. Note An access point cannot be added without a valid serial number or with the serial number of an access point that is already in the inventory. 5. Click ADD THIS ACCESS POINT in the bottom right corner or CANCEL to cancel the action. 125 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 6: Access Point Inventory The program adds the access point and displays the Access Point Profile screen. Figure 77. Access Point Profile Screen for an Unassigned Access Point At this point the access is not assigned to any location, which is why the Location field in the profile is blank. 6. If you want to add the access point to a location now, use the Location pull-down menu in the profile screen to select the desired location. For instructions, go to step 4 in Moving Unassigned Access Points to Locations on page 133. 7. To add more access points, repeat this procedure starting with step 1. 126 Internal ATI Draft - Not For Distribution - February 3, 2017 Adding Access Points with a CSV File AlliedView Cloud Users Guide This section contains the procedure for adding multiple access points to the program with a CSV file. Please review Introduction to Adding Access Points on page 120 before performing this procedure. You need to create a CSV file with the serial numbers and names of the access points you want to add to the inventory. Here are the guidelines for the CSV file:
The serial numbers must be in the left column and the access point names in the right column in the file. The serial numbers can be found on labels on the bottom panels of the access points. Serial numbers are case sensitive. Letters must be entered in upper or lowercase as they are on the labels. The program has a CSV template you can upload to your computer and use to create your file. To obtain the file, perform steps 1 and 2 and then click on the Download a CSV file template prompt. Here are the guidelines to naming access points:
A name can be 2 to 16 characters. It can contain letters or numbers. It must have at least one letter. It must not contain any spaces or special characters. The only supported special character is the dash (-). The name cannot end with a dash. To upload your CSV file to the program, do the following:
1. Click the Inventory tab. 2. Select Add Multiple APs from the Choose Action menu:
Figure 78. Add Multiple APs Selection in the Choose Action Menu The program displays the Add Multiple APs window:
127 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 6: Access Point Inventory Figure 79. Add Multiple APs Window Note If you want to use the CSV template file in the program, click Download a CSV file template and, when prompted, store the file on your computer or network server. 3. If your access points CSV file has a header, check the My table has a header box. If it does not have a header, remove the check from the box. Note If you are using the CSV template file from the program, leave the check mark because the file has a header. 4. Click BROWSE to select the CSV file on your computer or network server. 5. Click UPLOAD. The program checks the file. If the file is in the correct format, it lists the names and serial numbers of the access points in the file on your screen. An example is shown in Figure 80 on page 129. 128 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Note If you see the message Your file is wrong format, try clicking the My table has header option to add or remove the check mark.and click UPLOAD again. Figure 80. Add Multiple Access Points Window 6. Review the list for duplicate access points or units with wrong serial numbers of incorrect name formats. You can edit incorrect serial numbers or remove units from the list. To edit a serial number, edit the number in the Serial No. field. To remove a unit from the list, click the X in the Remove column. 7. Click CONFIRM to accept the list or CANCEL to cancel the action. The program displays a list of your tokens. 8. Click ADD in the confirmation window to add the access points to the inventory. 9. To assign the access points to locations, refer to Moving Unassigned Access Points to Locations on page 133. 129 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 6: Access Point Inventory Moving Access Points to New Locations The procedure in this section explains how to move an access point to a new location, building, or floor. To move an access point, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name of the access point you want to move. You can move only one access point at a time. This example selects the AP1-NW access point in the Warehouse - TL location. Figure 81. Selecting an Access Point in the Locations Menu You can also display the profile screen of an access point by clicking the Inventory tab and selecting the access point from the list of units in the Inventory screen. An example of an access point profile is shown in Figure 75 on page 123. 3. In the Access Point Profile window, use the Location, Building, and Floor pull-down menus to specify the new location for the access point. Refer to Figure 82 on page 131. 130 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 82. Location, Building, and Floor Pull-down Menus for Moving Access Points 4. Click Apply to move the access point to its new location or Cancel to cancel the procedure. If you assign the access point to a building that does not have any floors, the program automatically adds a floor. 5. Repeat this procedure starting with step 2 to move additional access points. 131 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 6: Access Point Inventory Changing Access Points to Unassigned If you want to remove an access point from its current location but do not want to assign it to another location, you can mark it as unassigned to retain it in the inventory. Note Unassigned access points stop forwarding network traffic. They restore their default configuration settings and disable their radios. To mark an access point as unassigned, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name of the access point you want to change to unassigned. You can change only one access point at a time. For an example, refer to Figure 81 on page 130. You can also display the profile screen of an access point by clicking the Inventory tab and selecting the access point from the list of units in the Inventory screen. An example of a access point profile is shown in Figure 75 on page 123. 3. In the Access Point Profile screen, set the Location field to Unassigned. (The Unassigned selection is listed first in the pull-down menu. Its gray, so it might be hard to see.) 4. Click Apply to mark the access point as unassigned or Cancel to cancel the procedure. If you click Apply, the program removes the access point from its current location and marks it as unassigned in the inventory. 5. Repeat this procedure starting to change more access points to unassigned. 132 Internal ATI Draft - Not For Distribution - February 3, 2017 Moving Unassigned Access Points to Locations AlliedView Cloud Users Guide To move an unassigned access point in inventory to a location, do the following:
1. Click the Inventory tab. 2. Click the Unassigned option in the Inventory menu in the left column to display a list of unassigned access points. Figure 83. Unassigned Option in the Inventory Menu 3. From the list of unassigned devices, click the name of the unassigned access point you want to assign to a location. You can move only one access point at a time. The program displays the Access Point Profile window for the unassigned access point. Refer to Figure 77 on page 126. 4. Use the Location pull-down menu in the Access Point Profile window to select the location for the unassigned access point. You can select only one location for an access point. The program updates the screen to include Building and Floor options. 5. Use the Building and Floor pull-down menus to assign the access point to a building and floor at the location. If you assign the access point to a building that does not have any floors, the program automatically adds a floor. 6. Click Apply to assign the access point to the location or Cancel to cancel the procedure. The program moves the access point to the designated location. 7. Repeat this procedure starting with step 1 to move more unassigned access points to locations. 133 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 6: Access Point Inventory Setting the Local Password for Unassigned Access Points This procedure explains how to set the local password for unassigned access points. The password, which the program assigns to access points that are not assigned to locations in the inventory, is used to manage access points locally, without the AlliedView Cloud program. The AT-AP500 Access Point does not support local management, but it still must have a local password. Manually setting the local password is not required. If you do not assign a password, the program automatically generates a password itself. To set the local password for unassigned access points, do the following:
1. Click the Account tab. 2. In the Account menu in the left margin, click Settings -> Account Setting Figure 84. Account Setting in the Account Menu The program displays the prompt for setting the local password for unassigned access points. Figure 85. Account Setting for the Local Password for Unassigned Access Points 134 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide 3. Enter a new local password for unassigned access points. The password can be up to 32 alphanumeric characters, It may not contain spaces of any of these special characters: , $, :, <, >, &, *. You can click the Show Characters box to show or hide the network key characters: check the box to show or remove the check mark to hide. 4. Click Save to activate the change or Cancel to cancel the procedure. 135 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 6: Access Point Inventory Deleting Access Points from Inventory This section contains the procedure for deleting access points from inventory in your account. Note Access points stop forwarding network traffic when they are deleted from inventory. To delete an access point from inventory, do the following:
1. Click the Inventory tab. 2. If you want to delete an unassigned access point, click the Unassigned option in the Inventory menu in the left column. For an example, refer to Figure 83 on page 133. 3. Click the name of the access point to be deleted. The program displays the profile page of the access point. An example is shown in Figure 75 on page 123. You can also display the profile of an access point using the Locations menu in the Configuration tab and selecting the location, building, floor, and access point. 4. Select Delete This Access Point from the Choose Action menu:
Figure 86. Delete this Access Point Selection in the Choose Action Menu The program displays a confirmation message. 5. Click Yes to delete the access point or No to cancel the procedure. If you click yes, the program deletes the access point from inventory in your account. 136 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 7 Access Point Parameters This chapter includes the following sections:
Introduction to Access Point Parameters on page 138 Configuring the Syslog Client on page 139 Setting Radio Channels on page 141 Configuring Radio Transmission Power on page 142 Rebooting Access Points on page 144 Restoring the Default Settings on Access Points on page 145 137 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 7: Access Point Parameters Introduction to Access Point Parameters Most of the operational parameters of your access points and wireless networks are set at location and wireless network levels in your account, and thus affect all the access points at a particular location. However, there are a couple parameters you can set on individual access points. The parameters are listed in Table 9 and explained in the following sections. Table 9. Access Point Parameters Management Function or Operational Parameter Syslog client Radio channels Radio transmission power Rebooting access points Restoring the default settings Description The access points have syslog clients that transmit their log messages to syslog servers on your network. You can configure the individual devices to send their message to different servers because each access point has its own client. For instructions, refer to Configuring the Syslog Client on page 139 You can configure the access points of a location to use different radio channels. For instructions, refer to Setting Radio Channels on page 141 You can set the transmission powers of the 2.4GHz and 5GHz radios on the individual access points. For instructions, refer to Configuring Radio Transmission Power on page 142. You can reboot individual access points. You might reboot an access point if it is experiencing problems. For instructions, refer to Rebooting Access Points on page 144. You can restore the default settings to individual access points at a location. For instructions, refer to Restoring the Default Settings on Access Points on page 145 138 Internal ATI Draft - Not For Distribution - February 3, 2017 Configuring the Syslog Client AlliedView Cloud Users Guide The access point has a syslog client that it uses to transmit its log messages to a syslog server on your network for storage. The syslog client is configured on individual access points. Consequently, you can configure the access points of a location to send their log messages to different servers. To configure the syslog client, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name of the access point you want to configure. You can configure only one access point at a time. This example selects the AP1 NW access point in the Warehouse - TL location. Figure 87. Selecting an Access Point in the Locations Menu You can also display the profile screen of an access point by clicking the Inventory tab and selecting the access point from the list of units in the Inventory screen. An example of a profile is shown in Figure 75 on page 123. 139 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 7: Access Point Parameters 3. Click the Advanced option in the profile to expand it. Figure 88. Advanced Option in the Access Point Profile Screen 4. Configure the settings in the Syslog Settings section of the screen. Refer to Table 10. Parameter Enable Syslog Server IP Address Port Number Table 10. Syslog Settings Description Click the dialog box to enable or disable the syslog client. The client is enabled when the dialog box has a check mark and disabled when the dialog box is empty. The default is disabled. Enter the IP address of the syslog server on your network. You can specify only one IP address. Enter the protocol port number for your syslog server. The default is 514. 5. Click Apply to activate your change or Cancel to cancel the procedure. If you click Apply, the access point uses the syslog client to send its log messages to the server as messages are generated. The client does not send any messages already stored in the log. 140 Internal ATI Draft - Not For Distribution - February 3, 2017 Setting Radio Channels AlliedView Cloud Users Guide Unlike most access point settings, which are set at the location level and thus apply to all the devices in a location, the channels for the 2.4GHz and 5GHz radios can be set on the individual access points themselves, thereby making it possible for radios in the same location to use different channels. Radio channels can be set two ways. The access points can set them automatically, which is the default, or you can set them manually. When an access sets it channels automatically, it listens on the available channels and selects the one with the least traffic. To set the channels of the 2.4GHz and 5GHz radios in an access point, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name to display the profile screen of the access point you want to configure. You can configure only one access point at a time. For an example refer to Figure 87 on page 139. You can also display the profile screen of an access point by clicking the Inventory tab and selecting the access point from the list of units in the Inventory screen. The program displays the access point profile. An example is shown in Figure 75 on page 123. 3. Click the Advanced option in the profile to expand it. Refer to Figure 88 on page 140. 4. In the Static Channel section of the Advanced option, configure the 2.4GHz and 5GHz settings, as needed. Here are the guidelines:
To manually set a radio channel, click the dialog box of the radio to add a check mark to it, and then use the pull-down menu to select the desired channel for the radio. You can select only one channel for each radio. To have the access point set a radio channel automatically, click the dialog box of the radio to remove the check mark. This is the default setting. The pull-down menus are disabled. 5. Click Apply to activate your change or Cancel to cancel the procedure. 141 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 7: Access Point Parameters Configuring Radio Transmission Power This section explains how to configure the transmission powers of the radios in the individual access points of a location. The possible selections are listed here:
Full power Half power Quarter power Eighth power Minimal power High transmission power levels are more cost-effective than low power settings because the access points have a greater range.This reduces the number of access points required to cover a particular area. Low transmission power settings can be useful in reducing overlap and interference between access points or increasing security by limiting the wireless signals to a physical location. To set the radio transmission power of the 2.4GHz and 5GHz radios, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name to display the profile screen of the access point you want to configure. You can configure only one access point at a time. For an example refer to Figure 87 on page 139. You can also display the profile screen of an access point by clicking the Inventory tab and selecting the access point from the list of units in the Inventory screen. The program displays the access point profile. An example is shown in Figure 75 on page 123. 3. Click the Advanced option in the profile to expand it. Refer to Figure 88 on page 140. 4. In the Static Tx Power section, do one of the following:
To set the power for a radio manually, click the dialog box of the radio to add a check mark to it, and then use the pull-down menu to select the desired power setting for the radio. You can select only one power level for a radio. 142 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide To set a radio to full possible power, click the dialog box of the radio to remove the check mark. This is the default setting. The pull-down menus are disabled. 5. Click Apply to activate your change or Cancel to cancel the procedure. 143 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 7: Access Point Parameters Rebooting Access Points This section contains instructions on how to reboot access points. You can reboot only one access point at a time. Caution Rebooting an access point can be disruptive to your wireless network. When reset, an access point does not forward network traffic for several minutes while it initializes its operating system and configuration settings. To reboot an access point, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name to display the profile screen of the access point you want to reboot. You can reboot only one access point at a time. For an example, refer to Figure 87 on page 139. The program displays the access point profile. An example is shown in Figure 75 on page 123. You can also display the profile screen of an access point by clicking the Inventory tab and selecting the access point from the list of units in the Inventory screen. 3. Select Reboot This Access Point from the Choose Action menu:
Figure 89. Reboot this Access Point Selection in the Choose Action Menu The program displays a confirmation message. 4. Click Yes to reboot the access point or No to cancel the procedure. If you click yes, allow several minutes for the access point to reboot and re-connect to the AlliedView Cloud application. 144 Internal ATI Draft - Not For Distribution - February 3, 2017 Restoring the Default Settings on Access Points AlliedView Cloud Users Guide This section contains instructions on how to restore the default settings on access points. Please review the following items before performing this procedure:
An access point whose settings are returned to their default values waits to receive its current configuration settings from the AlliedView Cloud program before forwarding network traffic again. There is no functional value to performing this procedure on unassigned access points in inventory; their settings are already at the default values. To restore the default settings on an access point, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Access Points -> building name -> floor name
-> access point name to display the profile screen of the access point whose configuration settings to you want to restore to the default settings. You can restore the default settings of only one access point at a time. For an example, refer to Figure 87 on page 139. The program displays the Access Point Profile screen. An example of a profile is shown in Figure 75 on page 123. You can also display the profile screen of an access point by clicking the Inventory tab and selecting the access point from the list of units in the Inventory screen. 3. Select Reset This Access Point to Factory from the Choose Action menu:
Figure 90. Reboot this Access Point Selection in the Choose Action Menu The program displays a confirmation message. 145 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 7: Access Point Parameters 4. Click Yes to restore the default settings to the access point or No to cancel the procedure. If you select Yes, the access point returns its settings to the default values, reconnects with the AlliedView Cloud program, and waits to receive its current configuration settings from the program. It begins to forward network traffic again after it receives its settings. 146 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 8 Wireless Networks This chapter includes the following sections:
Viewing Wireless Networks on page 148 Adding Wireless Networks on page 150 Editing Wireless Network Names and Authentications on page 155 Editing SSID Broadcasts and Wireless Clients Separation on page 160 Editing VLAN IDs on page 162 Specifying the 2.4GHz or 5GHz Radios of Wireless Networks on page 163 Enabling or Disabling Band Steering on page 164 Enabling or Disabling Wireless Networks on page 165 Deleting Wireless Networks on page 166 147 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 8: Wireless Networks Viewing Wireless Networks To view the settings of a wireless network, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name of the wireless network whose settings you want to view. You can view the settings of only one network at a time. This example selects the WN_area_1 network in the Warehouse - TL location. Figure 91. Selecting a Wireless Network The program displays the configuration screen of the selected network. The following example shows the configuration settings for the WN_area_1 wireless network. 148 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 92. Wireless Network Configuration Screen The screen has five sections. The Network Name and Authentication section is expanded and the other sections are collapsed. The sections of the screen are explained in the procedures listed in Table 12. Table 11. Sections in the Wireless Network Configuration Screen Section Network Name and Authentication Security VLAN Settings Radio Captive Portal Procedure Editing Wireless Network Names and Authentications on page 155 and Enabling or Disabling Wireless Networks on page 165 Editing SSID Broadcasts and Wireless Clients Separation on page 160 Editing VLAN IDs on page 162 Specifying the 2.4GHz or 5GHz Radios of Wireless Networks on page 163 Adding Captive Portals to Wireless Networks on page 193 149 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 8: Wireless Networks Adding Wireless Networks This section contains instructions on how to add new wireless networks to locations in your account. Please review the following guidelines before performing the procedure:
You can add only one wireless network at a time. You have to add the location for a wireless network first. For instructions, refer to Adding Locations on page 78. A location can have more than one wireless network. The AT-AP500 Access Point supports up to four wireless networks on its 2.4GHz radio and four networks on its 5GHz radio, for a total of eight networks. If the network authentication method for a wireless network requires a RADIUS server, you must add a RADIUS server profile to the location first. For instructions, refer to Adding RADIUS Server Profiles on page 231 and Adding RADIUS Server Profiles to Locations on page 235. The access points support a variety of network authentication methods. However, you can choose only open system (no authentication), WPA-PSK, WPA2-PSK, or WPA/WPA2-PSK for authentication when you initially add a network. If you want to use one of the other authentication methods, choose one of these three during the initial configuration and then perform Editing Wireless Network Names and Authentications on page 155 to change the authentication method. If you want to add a wireless network as a hotspot. you should first review the information in Introduction to Network Hotspots on page 200. To add a wireless network to a location, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Wireless Networks where you want to add the wireless network. You can add a network to only one location at a time. This example selects Wireless Networks at the Warehouse - TL location. 150 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 93. Selecting Wireless Networks in the Locations Menu 3. Select Add Wireless Network from the Choose Action menu in the upper left corner:
Figure 94. Add Wireless Network Selection in the Choose Action Menu The program displays the Add Wireless Network window:
151 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 8: Wireless Networks 152 Figure 95. Add Wireless Network Window 4. Fill in the fields in the window. The parameters are defined in Table 12. Table 12. Add Wireless Network Screen Field Network Name Description Enter a name for the network. The name functions as the SSID for the network. Here are the guidelines:
- A network must have a name.
- A name can be up to 32 characters.
- Spaces are not allowed. Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 12. Add Wireless Network Screen (Continued) Field Wireless Network On Network Authentication Description Select the radios for the network from the pull-down menu. The selections are listed here:
- 2.4GHz and 5GHz
- 2.4GHz
- 5GHz For example, if you select 5GHz, the access points of the location will carry the network on their 5GHz radios, but not the 2.4GHz radios. The default settings is 2.4GHz and 5GHz. Select the authentication method for the network from the pull-down menu. The options are listed here:
- Open System (no authentication)
- WPA-PSK
- WPA2-PSK
- WPA/WPA2-PSK The access points support other authentication methods in addition to the four listed here. However, these are the only ones you can select when you initially add a wireless network. If you want to use one of the other authentication methods, choose one of the four above for now, complete the rest of this procedure, and then perform Editing Wireless Network Names and Authentications on page 155 to change the authentication method. 153 Internal ATI Draft - Not For Distribution - February 3, 2017 Table 12. Add Wireless Network Screen (Continued) Field Data Encryption Network Key Description Select the data encryption for the network from the pull-down menu. The options are listed here:
- AES
- TKIP
- TKIP+AES The available options depend on the authentication method:
Enter a shared secret key of 8 to 63 alphanumeric characters. The key can include special characters. You can click the Show Characters box to show or hide the network key characters as you enter them. 5. Click ADD THIS WIRELESS NETWORK to add the network or CANCEL to cancel the action. The program displays the configuration window for the new wireless network. For an example, refer to Figure 92 on page 149. 6. Do one of the following:
To add more wireless networks to locations, repeat this procedure starting with step 2. To change the authentication method of the new wireless network, refer to Editing Wireless Network Names and Authentications on page 155 and start with step 3. Note If the authentication method requires a RADIUS server, you must add a RADIUS server profile to the location before editing the wireless network. For instructions, refer to Adding RADIUS Server Profiles on page 231 and Adding RADIUS Server Profiles to Locations on page 235. Chapter 8: Wireless Networks 154 Internal ATI Draft - Not For Distribution - February 3, 2017 Editing Wireless Network Names and Authentications AlliedView Cloud Users Guide This section explains how to edit the following attributes of wireless networks:
Name Authentication method Encryption method Enable or disable status You must assign a RADIUS server profile to a location before using the following authentication methods in wireless networks:
Legacy 802.1x WPA with Radius WPA2 with Radius WPA and WPA2 with Radius For instructions, refer to Adding RADIUS Server Profiles on page 231 and Adding RADIUS Server Profiles to Locations on page 235. To edit a wireless network, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name of the wireless network you want to edit. This example selects the WN_area_1 network in the Warehouse - TL location. Figure 96. Selecting a Wireless Network in the Locations Menu 155 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 8: Wireless Networks The program displays the configuration screen for the network, with the Network Name and Authentication section expanded:
Figure 97. Network Name and Authentication Section 3. Edit the fields in the Network Name and Authentication section, as needed. The fields are defined in Table 13. Table 13. Network Name and Authentication Section Field Network Name Description Enter a name for the network. The name functions as the SSID for the network. Here are the name guidelines:
- A network must have a name.
- A name can be up to 32 characters.
- Spaces are not allowed. 156 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 13. Network Name and Authentication Section Field Description Status Network Authentication Enable or disable the wireless network. The options are listed here:
Enable -Enables the network. This is the default setting. Disable - Disables the network. Select the authentication method for the network from the pull-down menu. A network can have only one authentication method. The options are listed here:
- Open system (no authentication)
- Shared key
- Legacy 802.1x
- WPA with Radius
- WPA2 with Radius
- WPA/WPA2 with Radius
- WPA-PSK
- WPA2-PSK
- WPA/WPA2-PSK 157 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 8: Wireless Networks Table 13. Network Name and Authentication Section Field Data Encryption Network Key Description Select the data encryption for the network from the pull-down menu. The available options depend on the authentication method. Here are the options for open system and shared key:
- None
- 64 bit WEP
- 128 bit WEP
- 152 bit WEP Legacy 802.1x does not have data encryption. WPA with Radius and WPA-PSK have these data encryption options:
- TKIP
- TKIP+AES WPA2 with Radius and WPA2-PSK have these data encryption options:
- AES
- TKIP+AES The only authentication method for WPA/
WPA2 with Radius and WPA/WPA2-PSK is TKIP+AES. Enter a shared secret key of 8 to 63 alphanumeric characters. The key can include special characters. 158 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 13. Network Name and Authentication Section Field Keys 1, 2, 3, and 4 Description Enter up to four WEP keys in the fields numbered 1 to 4 for open system or shared key authentication. The order of the keys has be the same on the access point and clients. The keys must be entered in hexadecimal. Here are the guidelines:
- A hexadecimal key can contain the letters A to F and numbers 0 to 9.
- The key length of 64 bits requires 10 hexadecimal characters.
- The key length of 128 bits requires 26 hexadecimal characters.
- The key length of 152 bits requires 32 hexadecimal characters. 4. Click APPLY to save the changes or CANCEL to cancel the action. 159 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 8: Wireless Networks Editing SSID Broadcasts and Wireless Clients Separation This procedure explains how to configure the following network parameters:
Network SSID broadcasts - You can configure wireless networks not to broadcast their SSIDs so that only wireless clients who know the SSIDs can gain access to them. Wireless clients separation - You can configure networks to maintain separation between the wireless clients so that they cannot directly communicate with each other through the access points. To configure these security parameters, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name of the network you want to edit. You can edit only one network at a time. For an example, refer to Figure 96 on page 155. The program displays the configuration screen for the wireless network. For an example, refer to Figure 92 on page 149. 3. Click Security to expand the Security area. The program displays the Security parameters:
Figure 98. Security Parameters 4. Adjust the security parameters as needed. Refer to Table 14 on page 161. 160 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 14. SSID Broadcasts and Wireless Client Separation Parameters Parameter Description Broadcast Network Name
(SSID) Client Security Separation Controls whether the access points in a location are to broadcast the SSID of a wireless network. When the Yes dialog box is checked, the access points transmit the SSID to advertise the wireless network to clients. When the No dialog box is checked, the access points do not transmit the SSID. Clients who want to connect to a network that is not advertised have to know its name. The default setting is Yes. Enables or disables client isolation. When client isolation is enabled, the wireless clients of a network cannot communicate directly with each other through the access points. However, the clients can communicate with clients in other networks and with the wired LAN. The default setting is disabled. 5. Click APPLY to save the changes or CANCEL to cancel the action. 161 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 8: Wireless Networks Editing VLAN IDs This section explains how to set a WiFi networks VLAN ID. A wireless network can have only one VLAN ID. To edit a networks VLAN ID, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name of the network you want to edit. You can edit only one network at a time. For an example, refer to Figure 96 on page 155. The program displays the configuration screen for the wireless network. For an example, refer to Figure 92 on page 149. 3. Click VLAN Settings to expand the VLAN Settings parameter. The program displays the VLAN Settings parameter:
Figure 99. VLAN Settings Parameter 4. Enter a new VLAN ID in the VLAN field. The default is VID 1. 5. Click APPLY to save the changes or CANCEL to cancel the action. 162 Internal ATI Draft - Not For Distribution - February 3, 2017 Specifying the 2.4GHz or 5GHz Radios of Wireless Networks AlliedView Cloud Users Guide The access points have 2.4GHz and 5GHz radios. You can configure networks to use either both radios in the access points or only one radio. At the default settings, the access points use both radios for wireless networks. In some cases, however, you might want the access points to use only one radio for a network, rather than both. For example, if a location has two networks, you might configure it so that the access points use one radio for each network. To select the radios for a wireless network, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name of the network you want to edit. You can edit only one network at a time. For an example, refer to Figure 96 on page 155. The program displays the configuration screen for the wireless network. For an example, refer to Figure 92 on page 149. 3. Click Radio to expand the Radio parameters. The program displays the Radio parameters:
Figure 100. Radio Parameters 4. Select the radios for the network. The options are listed here:
2.4GHz and 5GHz 2.4GHz 5GHz 5. Click APPLY to save the changes or CANCEL to cancel the action. 163 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 8: Wireless Networks Enabling or Disabling Band Steering Band steering is used to reduce network congestion on the 2.4GHz radio on wireless networks that use both 2.4GHz and 5GHz radios. It directs some wireless clients who support both radios to associate on the 5GHz radio rather than the 2.4GHz radio to balance the traffic loads between the radios. Note The feature is only available on wireless networks that use both 2.4GHz and 5GHz radios. To enable or disable band steering, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name of the network you want to edit. You can edit only one network at a time. For an example, refer to Figure 96 on page 155. The program displays the configuration screen for the wireless network. For an example, refer to Figure 92 on page 149. 3. Click Radio to expand the Radio parameters. The program expands the Radio section. Refer to Figure 100 on page 163. 4. For the Band Steering option, click Enable to enable band steering on the wireless network or Disable to disable it. The default setting is disabled. Note You cannot enable band steering on a wireless network that uses only one radio. A network has to be using both 2.4GHz and 5GHz radios for you to enable band steering. For instructions, refer to Specifying the 2.4GHz or 5GHz Radios of Wireless Networks on page 163. 5. Click APPLY to save the changes or CANCEL to cancel the action. 164 Internal ATI Draft - Not For Distribution - February 3, 2017 Enabling or Disabling Wireless Networks AlliedView Cloud Users Guide This section contains the procedure for enabling or disabling wireless networks. When a wireless network is disabled, the access points of the location stop forwarding its traffic. You might disable a wireless network for security purposes or when performing network maintenance. The default setting for wireless networks is enabled. To enable or disable a wireless network, do the following:
1. Click the Configuration tab. 2. 3. 4. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name of the network you want to enable or disable. You can edit only one network at a time. For an example, refer to Figure 96 on page 155. The program displays the configuration screen for the wireless network. For an example, refer to Figure 92 on page 149. If it is not already expanded, click Network Name and Authentication to display its parameters. In the Network Name and Authentication section, click either the Enable or Disable dialog circle for the Status parameter. Figure 101. Enabling or Disabling a Wireless Network 5. Click APPLY to save the changes or CANCEL to cancel the action. Note Wireless access points immediately stop forwarding traffic of disabled networks. 165 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 8: Wireless Networks Deleting Wireless Networks This section contains the procedure for deleting wireless networks from your account. Deleting wireless networks that have captive portals or usage plans does not delete the portals or plans. They remain in your account. To delete a wireless network, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> wireless network of the network you want to delete. You can delete only one network at a time. For an example, refer to Figure 96 on page 155. 3. Select Delete This Wireless Network from the Choose Action menu in the upper left corner:
Figure 102. Delete This Wireless Network Selection in the Choose Action Menu The program displays a confirmation prompt. 4. Click YES to delete the wireless network or NO to cancel the action. If you click Yes, the network is deleted from the program. 166 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9 Wireless Networks with Captive Portals This chapter includes the following sections:
Introduction to Captive Portals on page 168 Viewing Captive Portals on page 170 Captive Portals with Basic Splash Windows on page 172 Captive Portals with Advanced Splash Windows on page 183 Editing Captive Portals on page 191 Adding Captive Portals to Wireless Networks on page 193 Removing Captive Portals from Wireless Networks on page 195 Deleting Captive Portals from Your Account on page 197 167 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals Introduction to Captive Portals Captive portals are the introductory windows that clients see when connecting to wireless network hotspots. They usually identify the network owners and may contain terms of use of the sites. They might also require that clients provide information, such as their email addresses, prior to gaining access to networks. Listed here are the properties and operating characteristics you need to consider when planning for captive portals:
Type of captive portal: This version of the AlliedView Cloud program supports two types of captive portals. The first is called Click Through. Wireless clients who connect to a network with this type of captive portal only have to click on a Continue button in the introductory window to access a network. The other type is called Click Through with Email. Clients who access networks with this type of portal have to enter their email addresses to gain access. Type of splash window: The splash window refers to the introductory window clients see when accessing a wireless network through a captive portal. There are two types of splash windows, basic and advanced. The basic version has only one introductory window while the advanced version has four windows. Usage plan: You can add usage plans to captive portals to limit the amount of time clients can access your network hotspots. For example, you might add a usage plan that limits access to a hotspot by clients to two hours a day and only during regular business hours. For further information, refer to Chapter 13, Usage Plans on page 241. Redirect to a web page: Captive portals can redirect wireless clients to a specific web page. End-user license agreement (EULA): Captive portals can contain end-user license agreements, also referred to as terms of use agreements. Note Adding a captive portal to a wireless network automatically activates client isolation. Wireless clients on networks with captive portals cannot communicate directly with each. However, they can communicate with clients in other networks and with the wired LAN. A network hotspot consists of the following components:
Wireless network Captive portal 168 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Usage plan (optional) You can add hotspots to your AlliedView Cloud account a couple ways. One way is to add the components individually. You can add them in any order. A wireless network automatically becomes a hotspot as soon as you add a captive portal to it. The other way is by performing the instructions in Chapter 10, Wireless Network Hotspots on page 199. The chapter explains how to add the three components all at the same time. The instructions have you add a wireless network to a location, then a captive portal to the network, and finally a usage plan. You can also combine the two methods. For instance, you might add the captive portal and usage plan separately and then use the instructions in the hotspot chapter to add them to a new wireless network. The two methods have one important difference. Adding the components individually works whether you are adding a new wireless network hotspot to a location or changing an existing network to a hotspot. The instructions in Chapter 10, Wireless Network Hotspots on page 199, however, add a new wireless network as the hotspot. Consequently, you should use those instructions only when you want to add new wireless networks to locations and designate them as hotspots. You cannot use the instructions to convert existing wireless networks into hotspots. 169 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals Viewing Captive Portals To view or change the settings of a captive portal, use the Captive Portal Profiles selection in the Shared Settings menu in the Configuration window. To view captive portal profiles, do the following:
1. Click the Configuration tab. 2. Select Captive Portal Profiles from the Shared Settings menu in the left margin:
Figure 103. Captive Portal Profiles Selection in the Shared Settings Menu The program displays a list of the names of the current captive portal profiles in the main part of the window. 3. To view the configuration settings of a captive portal, click its name. You can view only one captive portal at a time. The captive portal profile is displayed in the main section of the window. To learn which captive portal is currently assigned to a wireless network, use the Locations menu and select the network. Networks with captive portals are easy to identify in the menu because they have the symbol in Figure 104. Figure 104. Wireless Network with Captive Portal Icon To determine which captive portal is assigned to a wireless network, do the following:
1. Click the Configuration tab. 170 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide 2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name of the wireless network with the captive portal you want to view. This example selects the WN_area_1 network in the Warehouse - TL location. Figure 105. Selecting a Wireless Network with a Captive Portal in the Locations Menu The network profile is displayed in the main section of the window. 3. Click Captive Portal to expand the section. Figure 106. Captive Portal Section in a Wireless Network Configuration The Captive Portal Profile field displays the name of the captive portal currently assigned to the wireless network. 171 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals Captive Portals with Basic Splash Windows This section contains background information on captival portals with basic splash windows and instructions on how to add them to your account. For instructions on how to add captival portals to wireless networks, refer to Adding Captive Portals to Wireless Networks on page 193. Introduction to Captive Portals with Basic Splash Windows Your account comes with two default basic splash windows, one for each type of authentication. The default window for Click Through with Email authentication is shown in Figure 107. The figure identifiers the adjustable items in the window. The default window for Click Through authentication looks the same, except it does not have a field for entering an email address. You can use the default windows the way they are or you can customize them for your company or organization. 2 1 3 4 Figure 107. Adjustable Items in the Default Basic Splash Window The adjustable items in the splash window are defined in Table 15 on page 173. 172 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 15. Adjustable Items in the Basic Splash Window Text Description This is a background image. You can use the default image or replace it with one of your own. The basic splash window can have only one background image. Here are the image requirements:
- Maximum image size is 640 pixels wide by 300 pixels high.
- Supported file formats are PNG, GIF, JPEG, JPG, and BMP.
- Maximum file size is 10 MB. You can control the alignment of the image in the splash window as left, center, or right. The default is right. This is the header title for the splash window. The default is Welcome!. This is introductory text. The default text depends on the authentication method. Your splash window can include an end-
user license agreement (EULA). Your account has a default agreement you can edit or replace. This prompt is not included in the splash window if you choose not to include an EULA. 1 2 3 4 After adding a basic splash window, perform Adding Captive Portals to Wireless Networks on page 193 to assign it to a wireless network. Adding Captive Portals with Basic Splash Windows This section contains instructions on how to add a new captive portal with a basic splash window to your account. For background information, refer to Introduction to Captive Portals with Basic Splash Windows on page 172. To add a captive portal with a basic splash window to your account, do the following:
1. Click the Configuration tab. 2. If it is not already selected, select All in the Locations menu in the left column. 173 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals Figure 108. All Selection in the Locations Menu 3. Select Add Captive Portal Profile in the Choose Action menu:
Figure 109. Add Captive Portal Profile Selection in the Choose Action Menu The program displays the Add Captive Portal Profile window:
174 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 110. Add Captive Portal Profile Window 4. Fill in the fields. The fields are defined in Table 16. Table 16. Add Captive Portal Profile Window Parameter Description Profile Name Authentication Usage Plan Enter a name for the captive portal profile. Select the authentication for the profile. The choices are listed here:
- Click Through: Wireless clients can click through the captive portal without any authentication.
- Click Through With Email: Wireless clients must provide email addresses before clicking through. Select a usage plan for the captive portal from the pull-down menu. Setting a usage plan is optional. A captive portal can have only one usage plan. If you do not want the captive portal to have a usage plan, select No Policy, the default. For further information, refer to Chapter 13, Usage Plans on page 241. 175 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals Table 16. Add Captive Portal Profile Window (Continued) Parameter Redirect users to a specified website after login Description Specify whether wireless clients are to be redirected to a specific web site after accessing the captive portal. The options are listed here:
- No check mark: The wireless clients are not redirected to a specific web site. This is the default.
- Check mark: Clients are redirected to a specific website. Type the website address in the field that the program displays when the box is checked. You can enter only one web site address. 5. After filling in the profile, click NEXT. The program displays a window for configuring the splash window:
176 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 111. Add Captive Portal Profile for a Basic Splash Window 6. If it is not selected already, click the Basic dialog circle in the top left corner of the window to select basic splash window. 7. Configure the settings in the window. Refer to Table 17 on page 178. 177 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals Table 17. Add Captive Portal Profile for a Basic Splash Window Parameter Basic - Advanced Image Alignment Description Specify the type of splash window. The selections are listed here:
- Basic: Add a basic splash window. This is the default setting. This procedure is for adding a basic splash window; so be sure this option is selected.
- Advanced: Add an advanced splash window. For instructions, refer to Captive Portals with Advanced Splash Windows on page 183. Displays the background image for the splash window. Specify the alignment of the background artwork at the top of the splash window. The options are listed here:
- Left: Align the artwork with the left edge of the window.
- Center: Align the artwork in the center of the window.
- Right: Align the artwork with the right edge of the window. 178 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 17. Add Captive Portal Profile for a Basic Splash Window Parameter UPLOAD button Header Text EULA RESET button PREVIEW button Description Use this button to replace the current splash artwork with your own artwork. To add your own artwork, click the Browse button, and, when prompt, locate the file on your computer or network server, and then click Open. The program displays the artwork in the Upload Image window, For instructions on how to use the window, refer to Adjusting Artwork in the Image Upload Window on page 180. The guidelines for the image are listed here:
- Maximum image size is 640 pixels wide by 300 pixels high.
- Accepted file formats are PNG, GIF, JPEG, JPG, and BMP.
- Maximum file size is 10 MB. Enter a header title for the splash window. The default is Welcome!. Enter the body text for the splash window. The default text changes depending on the authentication method selected in step 4. Enable or disable the end-user license agreement with the On or Off options, respectively. If you choose to include the EULA in the splash window, edit or replace the default end-user license agreement. Use this button if you want to return the settings in the window to their default values. Use this button to preview your splash window. 8. If you replaced the default artwork with custom art and want to preview it in the captive portal window, click the PREVIEW button. 179 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals 9. When you are satisfied with the window, click ADD WITH BASIC MODE to add the captive portal to your account or CANCEL to cancel the procedure. The captive portal is added to your account. Its name, authentication method, and other information are displayed in a window similar to Figure 112. Figure 112. Completion of a Captive Portal with a Basic Splash Window 10. Do one of the following:
To add the captive portal to a wireless network, go to Adding Captive Portals to Wireless Networks on page 193. To modify the captive portal you just added, click the CUSTOMIZE button and return to step 7. To add another captive portal with a basic splash window to your account, repeat this procedure. This section explains how to use the Image Upload window to replace the default artwork file for the basic splash window with your own artwork. The window is displayed after you click the Upload button and select your artwork file. An example of the window is shown in Figure 113. Adjusting Artwork in the Image Upload Window 180 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Displayed artwork Hidden artwork Unused space Displayed artwork frame Adjustment spot Figure 113. Upload Image Window Please review the following about the window:
If the window is displaying only part of your artwork, the artwork is too large. To include the whole image, reduce its size with your artwork program and upload it again. If there is unused space, you can made the image larger with your artwork program and then upload it again. You can use the window to designate the amount of artwork to include in the splash window.You can designated all or part of it. This is controlled with the displayed artwork frame. Artwork within the frame is displayed in the splash window while artwork outside it is hidden. The displayed artwork frame has a default value of 200 pixels wide by 130 pixels high. To adjust the frame to include more or less of the artwork in the splash window, place the cursor over one of the adjustment spots and drag the frame to resize it, as needed. (You cannot adjust the frame by entering new numbers in the Width and Height fields in the bottom right corner of the window.) When you are satisfied with the artwork, click the Upload button in the Image Upload window to add it to the Add Captive Portal Profile window. Figure 114 is an example of the Add Captive Portal Profile window with custom artwork. 181 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals When you are satisfied with the artwork, return to step 7 in the previous procedure. Figure 114. Example of the Add Captive Portal Profile Window with Custom Artwork 182 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Captive Portals with Advanced Splash Windows Introduction to Captive Portal Profiles with Advanced Splash Windows This section contains background information on captive portals with advanced splash windows and instructions on how to add them to your account. For instructions on how to add captive portals to wireless networks, refer to Adding Captive Portals to Wireless Networks on page 193. Captive portals are introductory windows to your wireless networks. The windows, which clients see when they first connect to a network, typically identify the network owners and may contain other information. There are two types of captive portals, basic and advanced. The main difference between them is the number of windows that wireless clients see when they connect to your networks. As explained in Captive Portals with Basic Splash Windows on page 172, a basic slash window has only one window. In comparison, advanced splash windows have the four windows listed here:
Login End-user license agreement Successful login Error Your account has advanced splash window templates you can download and use to build your own windows. There are two sets of templates, one for each authentication method. There is one set for Click Through authentication and another for Click Through with Email authentication. Figure 115 on page 184 illustrates the default login window. This is the first window wireless clients see when they connect to a wireless network that has an captive portal with advanced splash windows. The window in the figure is for Click Through with Email authentication. The window for Click Through authentication does not have the field for an email address and the button says Continue. 183 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals Figure 115. Login Window Clients who click on the Terms and Conditions link at the bottom of the login window see the end-user license agreement. The default window is shown Figure 116. Figure 116. End-user License Agreement Window 184 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide When clients click the Continue button in the login window, they see the successful login window, shown in Figure 117. Figure 117. Successful Login Window The error window in Figure 118 is displayed for wireless clients who are denied access to your networks. Figure 118. Error Window Guidelines to Modifying the Advanced Splash Windows Here are the guidelines to modifying the template files for the advanced splash windows:
You cannot have more than four splash windows. You can have only one artwork file for the windows. 185 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals The artwork file must be in PNG format. The artwork filename must be default.png. The characters must be lowercase. You must not change the filenames of the splash windows. The window and filenames are listed in Table 18. The filename must be lowercase. Table 18. Filenames for Advanced Splash Windows Window Login window End-use license agreement Successful login Error Filename login.html eula.html success.html error.html If you do not want the end-user license agreement window, remove the terms and conditions line from the bottom of the login window when you edit its HTML file. Note Allied Telesis recommends changing only the artwork and text in the HTML files. The windows might not function properly if you change the cascading style sheet or the format of the HTML files or tags This section contains instructions on how to add a new captive portal with advanced splash windows to your account. You can perform this procedure whether or not you have already modified the window templates. The procedure includes instructions on how to download the templates to your computer so that you can modify them. For background information, refer to Introduction to Captive Portal Profiles with Advanced Splash Windows on page 183. To add a new captive for advanced splash windows, do the following:
1. Click the Configuration tab. 2. If it is not already selected, select All in the Locations menu in the left column. Refer to Figure 108 on page 174. 3. Select Add Captive Portal Profile from the Choose Action menu (see Figure 109 on page 174). The program displays the Add Captive Portal Profile window. Refer to Figure 110 on page 175. Adding a Captive Portal with Advanced Splash Windows 186 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide 4. Fill in the fields in the Add Captive Portal Profile window. The fields are defined in Table 16 on page 175. 5. Click NEXT. The program displays the Add Captive Portal Profile window for a basic splash screen. Refer to Figure 111 on page 177. 6. Click the Advanced dialog circle. Figure 119. Add Captive Portal Profile Window for Advanced Splash Windows 7. Do one of the following:
If you need to download the advanced splash window templates so that you can modify them, continue with the next step. If you already modified the window templates and are ready to upload them to your new captive portal, go to Uploading Advanced Splash Windows to a Captive Portal on page 188 and start with step 5. 8. Click the DOWNLOAD TEMPLATES button. Note The DOWNLOAD TEMPLATES button does not work after you have uploaded one or more files to a captive portal. The button only works before files are uploaded. 187 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals 9. When prompted, save the zip file with the HTML templates to a folder on your computer or a network server. Your account has templates for Click Through authentication and Click Through with Email authentication. The template downloaded to your computer depends on the authentication method you selected in the Add Captive Portal Profile window, in step 4. The filenames of the zip files are listed here:
Click Through - cp_template_click_through.zip Click Through with Email - cp_template_click_through_email.zip 10. Click the ADD WITH ADVANCED MODE button to add the new captive portal to your account or the CANCEL button to cancel the procedure The profile is displayed in the Configuration area. 11. After modifying the splash window templates, perform Uploading Advanced Splash Windows to a Captive Portal on page 188 to add them to the captive portal. Please review the following guidelines before uploading advanced splash windows to a captive portal:
You have to upload the files one at a time. Do not upload the files in a zip file. The filename of the artwork file must be default.png. The correct filenames for the HTML files are listed in Table 18 on page 186. When you are finished modifying the templates for advanced splash windows and are ready to upload them to a captive portal, do the following:
1. Click the Configuration tab. 2. Select Captive Portal Profiles in the Shared Settings menu in the lower left column. Refer to Figure 103 on page 170. The program displays a list of the names of the current captive portal profiles in the main part of the window. 3. Click the name of the captive portal for the advanced splash windows. You can select only one captive portal. The window displays the first profile page of the selected captive portal. An example is shown in Figure 112 on page 180. 4. Click the CUSTOMIZE button. Uploading Advanced Splash Windows to a Captive Portal 188 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide The window displays the second profile page of the selected captive portal. An example is shown in Figure 119 on page 187. 5. Click the UPLOAD button. 6. When prompted, select the artwork or HTML template file you want to upload from your computer or network server to the captive portal. You can upload only one file at a time. The program displays the warning prompt in Figure 120. Figure 120. Warning Prompt 7. Click the Continue button. The file is uploaded to the captive portal. A check mark and date are added to the file in the window. 8. To preview a modified window, click the corresponding PREVIEW button. 9. Repeat steps 5 to 8 to upload additional files. An example of the window with three uploaded files is shown in Figure 121 on page 190. 189 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals Figure 121. Example of the Captive Portal Profile Window with Uploaded Files 10. After uploading the files, click the SAVE button. Note The DOWNLOAD TEMPLATES button is deactivated after you update one or more files to a captive portal. 190 Internal ATI Draft - Not For Distribution - February 3, 2017 Editing Captive Portals AlliedView Cloud Users Guide To edit a captive portal, do the following:
1. Click the Configuration tab. 2. Select Captive Portal Profiles from the Shared Settings menu in the left margin: Refer to Figure 103 on page 170. The program displays a list of the names of the current captive portal profiles in the main part of the screen. 3. Click the name of the profile you want to edit. You can edit only one captive portal at a time. The program displays the first window of the captive portal profile. Figure 122 shows an example of a captive portal profile with Click Through authentication. Figure 122. Edit Captive Portal Profile 4. Edit parameters as needed. 5. Click the SAVE button if you make changes to this window. 6. To change the basic or advanced splash windows, click the CUSTOMIZE button. For instructions on modifying a basic splash window, refer to Table 17 on page 178 in Adding Captive Portals with Basic Splash Windows on page 173. For instructions on modifying a captive portal with advanced splash windows, refer to Uploading Advanced Splash Windows to a Captive Portal on page 188. 191 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals 7. Click the SAVE button to implement your changes or the CANCEL button to cancel the action. 192 Internal ATI Draft - Not For Distribution - February 3, 2017 Adding Captive Portals to Wireless Networks AlliedView Cloud Users Guide This procedure explains how to add captive portals to wireless networks. Networks with captive portals function as network hotspots for wireless clients. The procedure assumes you have already added the captive portals to your account. If you have not added the captive portals, refer Captive Portals with Basic Splash Windows on page 172 or Captive Portals with Advanced Splash Windows on page 183 for instructions. You can assign a captive portal to more than one wireless network. To add a captive portal to a wireless network, do the following:
1. Click the Configuration tab. 2. In the Location column in the left column, click:
location name -> Wireless Networks -> network name of the wireless network where you want to add the captive portal. You can add a captive portal to only one network at a time. This example selects the WN_area_1 network in the Warehouse - TL location. Figure 123. Selecting a Wireless Network The program displays the wireless network configuration screen. For an example, refer to Figure 92 on page 149. 3. Click Captive Portal in the wireless network configuration screen to expand the section. 193 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals Figure 124. Expanding the Captive Portal Configuration Area 4. Using the Captive Portal pull-down menu, select the desired type of captive portal for the wireless network. The options are Click Through and Click Through with Email. The default setting is Disable. The program adds the Captive Portal Profile pull-down menu to the section. 5. Select the desired captive portal from the Captive Portal Profile pull-
down menu. You can select only one profile. Figure 125. Selecting Captive Portal Profile Note The Add New Captive Portal Profile selection in the pull-done menu is used to add new captive portals to your account. For instructions, refer to Captive Portals with Basic Splash Windows on page 172 or Captive Portals with Advanced Splash Windows on page 183. 6. Click APPLY to add the captive portal to the wireless network or CANCEL to cancel the action. A wireless network begins to function as a hotspot as soon as you add a captive portal to it. Wireless clients who connect to it see the introductory windows in the captive portal on their screens. 194 Internal ATI Draft - Not For Distribution - February 3, 2017 Removing Captive Portals from Wireless Networks AlliedView Cloud Users Guide This section contains the procedure for removing captive portals from wireless networks. Please review the following information before performing the procedure:
A wireless network stops functioning as a hotspot when you remove its captive portal. Captive portals removed from all their wireless networks remain in your account so that you can assign them to other networks. If you want to delete a captive portal from your account, refer to Deleting Captive Portals from Your Account on page 197. To remove a captive portal from a wireless network, do the following:
1. Click the Configuration tab. 2. In the Locations column in the left column, click:
location name -> Wireless Networks -> network name of the wireless network whose captive portal you want to remove. You can remove a captive portal from only one network at a time. For an example, refer to Figure 123 on page 193. (Wireless networks with captive portals are identified with the icon in Figure 104 on page 170.) The program displays the wireless network configuration screen. For an example, refer to Figure 92 on page 149. 3. Click Captive Portal in the wireless network configuration screen to expand the section. For an example, refer to Figure 106 on page 171. 4. From the Captive Portal pull-down menu, select Disable. 195 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals Figure 126. Disable Selection in the Captive Portal Pull-down Menu 5. Click APPLY to remove the captive portal from the network or CANCEL to cancel the action. 196 Internal ATI Draft - Not For Distribution - February 3, 2017 Deleting Captive Portals from Your Account AlliedView Cloud Users Guide This section contains the procedure for deleting captive portals from your account. Note You cannot delete captive portals that are assigned to wireless networks. You must remove them from all networks before deleting them. For instructions, refer to Removing Captive Portals from Wireless Networks on page 195. To delete a captive portal from your account, do the following:
1. Click the Configuration tab. 2. Select Captive Portal Profiles from the Share Settings menu in the lower left corner. The main section of the window displays the names of the captive portals. 3. Click the name of the captive portal you want to delete. You can delete only one captive portal at a time. The program displays the captive portal details. For an example, refer to Figure 122 on page 191. 4. Select Delete This Captive Portal Profile from the Choose Action menu in the upper right corner:
Figure 127. Delete Captive Portal Profile The program displays a confirmation prompt. 5. Click YES to delete the captive portal from your account or NO to cancel the action. 197 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 9: Wireless Networks with Captive Portals 198 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 10 Wireless Network Hotspots This chapter contains instructions on how to manage wireless network hotspots. This chapter includes the following sections:
Introduction to Network Hotspots on page 200 Adding Free-Access Network Hotspots on page 201 Editing Network Hotspots on page 210 Deleting Wireless Network Hotspots on page 211 199 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 10: Wireless Network Hotspots Introduction to Network Hotspots You use network hotspots to provide wireless clients with Internet access through your wireless networks. They consist of the following components:
Wireless network Captive portal - A wireless network hotspot must have a captive portal. It contains the windows that wireless clients see when they initially access your hotspots. When adding a hotspot, you have the option of using an existing captive portal or building a new one. A wireless network automatically becomes a hotspot as soon as you add a captive portal to it. Please review Introduction to Captive Portals on page 168 for background information before adding network hotspots. Usage plan - Network hotspots can have usage plans. By adding a usage plan to a hotspot you can limit the amount of time that wireless clients can access your networks. When adding a hotspot, you have the option of using an existing usage plan or building a new one. Please review Introduction to Usage Plans on page 242 for background information. Usage plans for hotspots are optional. This version of the program supports the following types of network hotspots:
Click Through - free access in which users click a Continue button. Click Through with Email - free access in which users enter an email address, then click a Continue button. You can add hotspots to your AlliedView Cloud account a couple ways. One way is with the instructions in this chapter. They explain how to add the three components all at the same time. You add a wireless network to a location, then a captive portal to the network, and finally a usage plan. You can also add the components individually to your account. You can add them in any order. You can also combine the two methods. For instance, you might add the captive portal and usage plan separately and then use the instructions in this chapter to add them to a new wireless network. The two methods have one important difference. Adding the components individually works whether you are adding a new wireless network hotspot to a location or changing an existing network to a hotspot. The instructions in this chapter, however, create a new wireless network as the hotspot. Consequently, you should use these instructions when you want to add new wireless networks to locations and designate them as hotspots. You cannot use the instructions to convert existing wireless networks into hotspots. 200 Internal ATI Draft - Not For Distribution - February 3, 2017 Adding Free-Access Network Hotspots AlliedView Cloud Users Guide To add a free-access network hotspot to the access points of a location in your account, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left margin or the locations list in the main part of the screen, click the name of the location for the hotspot. You can assign a network hotspot to only one location. This example selects the Warehouse - TL location. Figure 128. Selecting a Location Your account displays the details of the location. An example is shown in Figure 39 on page 76. 3. Select Add Hotspot (Free) from the Choose Action menu:
Figure 129. Add Hotspot (Free) Selection in the Choose Action Menu 201 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 10: Wireless Network Hotspots The program displays the Add Hotspot window:
Figure 130. Add Hotspot Window 4. Fill in the fields in the window. Refer to Table 19. Table 19. Add Hotspot - Add Hotspot Network Window Parameter Hotspot Name Wireless Network On 5. Click NEXT. Description Enter a name for the new hotspot. The name acts as the service set identifier
(SSID) for the network hotspot, Use the Wireless Network on pull-down menu to specify the radios for the hotspot. The default is both 2.4GHz and 5GHz radios. The program displays the Add Hotspot - Set Access Policy window. 202 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 131. Create New Option in the Add Hotspot - Set Access Policy Window You use this window to specify the captive portal for the hotspot. A hotspot must have a captive portal. You can add a new captive portal, add a new portal by copying an existing portal, or assign an existing portal to the network hotspot. 6. Do one of the following:
To build a new captive portal for the network hotspot, go to Adding a New Captive Portal. To add a new captive portal for the network hotspot by copying and modifying an existing portal, refer to Copying a Captive Portal on page 206. To assign an existing captive portal to the network hotspot, refer to Assigning an Existing Captive Portal on page 209. To add a new captive portal to your account for the network hotspot, do the following:
1. If it is not already selected, click the Create New dialog circle in the Add Hotspot - Set Access Policy window. 2. Configure the window settings. Refer to Table 20 on page 204. 203 Adding a New Captive Portal Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 10: Wireless Network Hotspots Table 20. Create New Option in the Add Hotspot - Set Access Policy Window Parameter Captive Portal Profile Authentication Redirect users to a specified website after login Description Enter a name for the new captive portal for the hotspot. Specify the authentication method for the wireless clients of the hotspot. The pull-
down menu has these selections:
- Click Through: Clients can access the hot spot without any authentication, by clicking the Continue button.
- Click Through with Email: Clients have to provide email addresses to access the hotspot. Specify whether wireless clients are to be redirected to a specific web site after accessing the hotspot. The options are listed here:
- No check mark: The wireless clients are not redirected to a specific web site. This is the default.
- Check mark: Clients are redirected to a specific website. Type the website address in the field that the program displays when the box is checked. You can enter only one web site address. 3. After editing the window, click NEXT. Your screen displays the Add Hotspot - Edit Splash Page, for adding a new basic or advanced captive portal. The window is functionally identical to the Add Captive Portal Profile in Figure 111 on page 177. 204 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 132. Add Hotspot - Edit Splash Page Window 4. Add a new basic or advanced splash window to your account, for the network hotspot. For directions, refer to Captive Portals with Basic Splash Windows on page 172 or Captive Portals with Advanced Splash Windows on page 183. 5. After configuring the captive portal for the network hotspot, click NEXT. Your screen displays the Add Hotspot - Set Usage Plan window. Figure 133. Add Hotspot - Set Usage Plan Window 205 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 10: Wireless Network Hotspots 6. Do one of the following:
If you do not want to assign a usage plan to the network hotspot, click the No dialog circle. This is the default setting. To add a new usage plan to your account for the network hotspot, click the Yes and Create New dialog circles. Fill in the displayed fields. For instructions, refer to Table 27 on page 246. To assign the network hotspot a new usage plan based on an existing plan, click the Yes and Copy From Existing dialog circles. Select the existing plan to be copied and edit the displayed fields. For instructions, refer to Table 27 on page 246. To assign the network hotspot an existing usage plan, click the Yes and Use Existing dialog circles. Select the existing plan from the pull-down menu. 7. Click ADD THIS HOTSPOT. The new network hotspot is added to the Wireless Network folder of the selected location. The configuration settings of the wireless network are displayed in the main section of the window. The sections are explained in the procedures listed in Table 12 on page 152. The network hotspot is now active on the access points of the location. To add a new captive portal to your account for the network hotspot by copying an existing portal, do the following:
1. Click the Copy From Existing dialog circle in the Add Hotspot - Set Access Policy window. The program displays the window in Figure 134 on page 207. Copying a Captive Portal 206 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 134. Copy From Existing Option in the Add Hotspot - Set Access Policy Window 2. Configure the window settings. Refer to Table 21. Table 21. Copy From Existing Option in the Add Hotspot - Set Access Policy Window Parameter Description Based On Captive Portal Profile Authentication Use the pull-down menu to select the existing captive portal you want to copy. Enter a name for the new captive portal for the hot spot. Specify the authentication method for the wireless clients of the hotspot. The pull-
down menu has these selections:
- Click Through: Clients can access the hot spot without any authentication, by clicking the Continue button.
- Click Through with Email: Clients have to provide email addresses to access the hotspot. 207 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 10: Wireless Network Hotspots Table 21. Copy From Existing Option in the Add Hotspot - Set Access Policy Window (Continued) Parameter Redirect users to a specified website after login Description Specify whether wireless clients are to be redirected to a specific web site after accessing the hotspot. The options are listed here:
- No check mark: The wireless clients are not redirected to a specific web site. This is the default.
- Check mark: Clients are redirected to a specific website. Type the website address in the field that the program displays when the box is checked. You can enter only one web site address. 3. After editing the window, click NEXT. Your screen displays the Add Hotspot - Set Usage Plan window, shown in Figure 133 on page 205. The information in the window varies depending on whether the captive portal you copied has a usage plan. 4. Do one of the following:
If you do not want to assign a usage plan to the network hotspot, click the No dialog circle. This is the default setting. To add a new usage plan to your account for the network hotspot, click the Yes and Create New dialog circles. Fill in the displayed fields. For instructions, refer to Table 27 on page 246. To assign the network hotspot a new usage plan based on an existing plan, click the Yes and Copy From Existing dialog circles. Select the existing plan to be copied and edit the displayed fields. For instructions, refer to Table 27 on page 246. To assign the network hotspot an existing usage plan, click the Yes and Use Existing dialog circles. Select the existing plan from the pull-down menu. 5. Click ADD THIS HOTSPOT to add the new wireless network hotspot or CANCEL to cancel the procedure. The new network hotspot is added to the Wireless Network folder of the selected location. The configuration settings of the wireless network are displayed in the main section of the window. The sections are explained in the procedures listed in Table 12 on page 152. The network hotspot is now active on the access points of the location. 208 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Assigning an Existing Captive Portal To assign an existing captive portal to the new network hotspot, do the following:
1. Click the Copy From Existing dialog circle in the Add Hotspot - Set Access Policy window. The program displays the window in Figure 135. Figure 135. Use Existing Option in the Add Hotspot - Set Access Policy Window 2. In the Use pull-down menu, select the existing captive portal you want to assign to the wireless network hotspot. 3. Click ADD THIS HOTSPOT to add the new wireless network hotspot or CANCEL to cancel the procedure. The new network hotspot is added to the Wireless Network folder of the selected location. The configuration settings of the wireless network are displayed in the main section of the window. The sections are explained in the procedures listed in Table 12 on page 152. The network hotspot is now active on the access points of the location. 209 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 10: Wireless Network Hotspots Editing Network Hotspots A network hotspot consists of a wireless network, captive portal, and an optional usage plan. You have to edit the components separately. The following lists references to editing the components. For instructions on how to edit wireless networks, refer to Chapter 8, Wireless Networks on page 147. For instructions on how to edit captive portals, refer to Editing Captive Portals on page 191. For instructions on how to edit usage plans, refer to Editing Usage Plans on page 248. 210 Internal ATI Draft - Not For Distribution - February 3, 2017 Deleting Wireless Network Hotspots AlliedView Cloud Users Guide This section contains the procedure for deleting wireless network hotspots from your account. Deleting a network hotspot does not delete its captive portal or usage plan. They remain in your account. To delete a network hotspot from your account, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left column, click:
location name -> Wireless Networks -> network name of the network hotspot you want to delete. You can delete only one network hotspot at a time. This example selects the WN_area_1_hs network in the Warehouse - TL location. Figure 136. Selecting a Wireless Network The program displays the configuration screen of the selected network. An example is shown in Figure 92 on page 149. 3. Select Delete This Wireless Network from the Choose Action menu in the upper left corner:
211 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 10: Wireless Network Hotspots Figure 137. Delete This Wireless Network Selection in the Choose Action Menu The program displays a confirmation prompt. 4. Click YES to delete the network hotspot or NO to cancel the action. If you click Yes, the network is deleted from your account. 212 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 11 Radio Schedules This chapter contains the following sections:
Introduction to Radio On/Off Schedules on page 214 Viewing Radio Schedules on page 215 Adding Radio Schedules on page 217 Adding Radio Schedules to Locations on page 220 Removing Radio Schedules from Locations on page 223 Editing Radio Schedules on page 224 Deleting Radio Schedules on page 226 213 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 11: Radio Schedules Introduction to Radio On/Off Schedules You use radio schedules to control the times of operations of the radios in the access points at locations in your wireless networks. Radio schedules are useful in restricting the radios of access points to operate only during certain hours or days of the week. Radios in access points at locations without schedules operate continuously, 24 hours a day and seven days a week. Here are the guidelines for radio schedules:
Radio schedules are applied to location entries in your account and so control all the access points of the networks in a location. A location can have only one radio schedule. You can apply a radio schedule to more than one location. A radio schedule applies to both the 2.4GHz and 5GHz radios in the access points. You cannot assign different schedules to the radios. A schedule cannot specify different hours for different days of the week. 214 Internal ATI Draft - Not For Distribution - February 3, 2017 Viewing Radio Schedules AlliedView Cloud Users Guide To view the current radio schedules, perform the following procedure:
1. Click the Configuration tab. 2. Select Radio On/Off Schedules from the SHARED SETTINGS menu:
Figure 138. Radio On/Off Schedules Selection The program displays the Radio On/Off Schedules window. Figure 139. Radio On/Off Schedules Window The columns in the window are defined Table 22. Table 22. Radio On/Off Schedule Window Column Description Name Displays the name of the schedule. 215 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 11: Radio Schedules Table 22. Radio On/Off Schedule Window (Continued) Column Description On/Off Day Radio OnTime Radio Off Time Displays the status of the schedule. The possible states are listed here:
On - The schedule is enabled. Off - The schedule is disabled. To enable or disable schedules, refer to Editing Radio Schedules on page 224. Displays the days of the week when the schedule is enabled. Here are the abbreviations of the days:
M - Monday Tu - Tuesday W - Wednesday Th - Thursday F - Friday Sa - Saturday Sun - Sunday The radios of access points are active on days that are not included in schedules. Displays the time when the access points turn on the radios. Displays the time when the access points turn off the radios. 216 Internal ATI Draft - Not For Distribution - February 3, 2017 Adding Radio Schedules AlliedView Cloud Users Guide To add a radio schedule to your account, do the following:
1. Click the Configuration tab. 2. If it is not already selected, select All in the Locations menu in the left column. Figure 140. All Selection in the Locations Menu 3. Select Add Radio Schedule from the Choose Action menu:
Figure 141. Add Radio Schedule Selection The program displays the Add Radio On/Off Schedule window:
217 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 11: Radio Schedules 218 Figure 142. Radio On/Off Schedule Window Another way to display the window is by selecting Radio On/Off Schedule from the Shared Settings menu in the lower left corner and then clicking the ADD SCHEDULE button in the Radio On/Off Schedule window. 4. Configure the parameters in the window for the new radio schedule. Refer to Table 23. Table 23. Add Radio On/Off Schedule Window Parameter Description Name Schedule On Radio On Time Radio Off Time Enter a name for the new schedule. Add check marks to the dialog boxes of the days of the week when the schedule is to be active. The schedule is enabled on days that have check marks and disabled on days that do not have check marks. The radios in access points are active on days when a schedule is disabled. For example, if you check the dialog boxes for Monday through Friday to enable a schedule on those days, and leave Saturday and Sunday unchecked, the radios will be active on those two days. Specify the time when the access points are to turn on the radios. The time is specified in hours and minutes. Specify the time when the access points are to turn off the radios. The time is specified in hours and minutes. Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide 5. Click the ADD THIS RADIO ON/OFF button to add the schedule or CANCEL to cancel the action. The new schedule is added to the Radio On/Off Schedules window. Refer to Figure 139 on page 215. 6. To add the new radio schedule to a location, go to Adding Radio Schedules to Locations on page 220. 219 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 11: Radio Schedules Adding Radio Schedules to Locations This section contains the procedure for adding radio schedules to locations. Here are the guidelines:
A location can have only one radio schedule. You can assign a schedule to more than one location. You can add a schedule to only one location at a time. For instructions on how to add a radio schedule, refer toAdding Radio Schedules on page 217. To add a radio schedule to a location, perform the following procedure:
1. Click the Configuration tab. 2. Select the location for the radio schedule by clicking its name in the All Locations portion of the window or in the Locations column in the left column. You can select only one location. The program displays the details of the location, with the Location Profile section expanded. An example is shown in Figure 39 on page 76. 3. In the location configuration area, click the Wireless Radio option to expand it. The program displays the Wireless Radio configuration section. Refer to Figure 143 on page 221. 220 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 143. Wireless Radio Section 4. In the Radio On/Off Setting section, select Scheduled from either the 2.4GHz Radio or 5GHz Radio pull-down menu. Refer to Figure 144. Figure 144. Adding a Radio On/Off Schedule to a Location The window adds the Schedule Profile pull-down menu to the Radio On/Off Setting area. 221 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 11: Radio Schedules 5. Select the desired radio on/off schedule for the location from the Schedule Profile pull-down menu. You can select only one schedule. Refer to Figure 145. Figure 145. Selecting a Radio On/Off Schedule for a Location Note You cannot select different schedules for the 2.4GHz and 5GHz radios. The radios must use the same schedule. 6. Click APPLY to save the changes or CANCEL to cancel the action. If you click Apply, the radio schedule is now active on the access points at the location. 222 Internal ATI Draft - Not For Distribution - February 3, 2017 Removing Radio Schedules from Locations AlliedView Cloud Users Guide To remove a radio schedule from a location, perform the following procedure:
1. Click the Configuration tab. 2. Select the location with the radio schedule to be removed by clicking its name in the All Locations portion of the window or in the Locations column in the left column. You can select only one location. The program displays the details of the location, with the Location Profile section expanded. An example is shown in Figure 39 on page 76. 3. In the location configuration area, click the Wireless Radio option to expand it. The program displays the Wireless Radio configuration section. Refer to Figure 143 on page 221. 4. In the Radio On/Off Setting section, select from the 2.4GHz Radio or 5GHz Radio pull-down menu either Always ON if you want the radios to operate continuously or Always OFF if you want to turn off the radios. Refer to Figure 146. Figure 146. Removing a Radio Schedule from a Location 5. Click APPLY to remove the radio schedule from the location or CANCEL to cancel the action. If you click Apply to remove the schedule, the access points at the location now operate continuously or shut off, depending on whether you selected Always ON or Always OFF in step 4. 223 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 11: Radio Schedules Editing Radio Schedules To edit a radio schedules name or times, do the following:
1. Click the Configuration tab. 2. Select Radio On/Off Schedules from the Shared Settings menu. Refer to Figure 138 on page 215. The program displays the Radio On/Off Schedules window (see Figure 139 on page 215). 3. Check the dialog box of the schedule you want to edit. You can edit only one schedule at a time. 4. Click the EDIT SELECTED button. Figure 147. Edit Selected Button The EDIT SELECTED SCHEDULE window is displayed:
Figure 148. Edit Selected Schedule Window 224 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide 5. Edit the schedule name, days, and radio on/off times as needed. Refer to Table 23 on page 218. 6. Click SAVE to activate your changes or CANCEL to cancel the action. 225 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 11: Radio Schedules Deleting Radio Schedules This section contains the procedure for deleting radio schedules from your account. You cannot delete radio schedules while they are assigned to location entries. They have to be removed from all location assignments before you can delete them. For instructions, refer to Removing Radio Schedules from Locations on page 223. To delete a radio on/off schedule, do the following:
1. Click the Configuration tab. 2. Select Radio On/Off Schedules from the Shared Settings menu. Refer to Figure 138 on page 215. The program displays the Radio On/Off Schedules window (see Figure 139 on page 215). 3. Check the dialog box of the schedule you want to delete. You can delete multiple schedules at the same time. To select all schedules, click the Name dialog box in the heading. 4. Click the DELETE SELECTED button. Figure 149. Delete Selected Button A confirmation prompt is displayed. 5. Click YES to delete the schedule or NO to cancel the action. 226 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 12 RADIUS Server Profiles This chapter includes the following sections:
Introduction to RADIUS Server Profiles on page 228 Viewing RADIUS Server Profiles on page 229 Adding RADIUS Server Profiles on page 231 Adding RADIUS Server Profiles to Locations on page 235 Removing RADIUS Server Profiles from Locations on page 237 Editing RADIUS Server Profiles on page 238 Deleting RADIUS Server Profiles on page 240 227 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 12: RADIUS Server Profiles Introduction to RADIUS Server Profiles RADIUS server profiles are required for the following authentication methods:
Legacy 802.1x WPA with RADIUS WPA2 with RADIUS WPA & WPA2 with RADIUS RADIUS server profiles contain the IP addresses of RADIUS authentication servers on your network. The profiles are used by the access points to communicate with the servers to authenticate wireless clients who are accessing your wireless network through locations that are using one or more of the above authentication methods. RADIUS server profiles are not required if you are not using the above authentication methods. Here are the guidelines to RADIUS server profiles. After adding a RADIUS server profile, you have to assign it to the location with wireless networks that need it to authenticate clients. For instructions, refer to Adding RADIUS Server Profiles to Locations on page 235. You can assign a RADIUS server profile to more than one location. A profile can specify primary and secondary RADIUS servers. The program uses the secondary server of a profile only if a primary server is unavailable. Specifying a secondary server is optional. Profiles can also include RADIUS accounting servers. However, you cannot define the accounting servers when you initially add profiles. You define the accounting servers by editing the profiles, RADIUS server profiles can be deleted, but not disabled. 228 Internal ATI Draft - Not For Distribution - February 3, 2017 Viewing RADIUS Server Profiles AlliedView Cloud Users Guide To view RADIUS server profiles, do the following:
1. Click the Configuration tab. 2. Select Radius Server Profiles from the Shared Settings menu in the lower left corner:
Figure 150. Radius Server Profiles Selection in the Shared Settings Menu If there are no profiles, the program displays the Radius Server Profile window:
Figure 151. Radius Server Profile Screen To add a profile, click ADD PROFILE and go to step 4 in Adding RADIUS Server Profiles on page 231. If your account already has profiles, it lists their names in the All Radius Server Profiles window. 229 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 12: RADIUS Server Profiles Figure 152. All RADIUS Server Profiles Screen 3. To view or edit the settings of a profile, click its name in the list. The settings are described in Table 24 on page 232. Figure 153. Radius Server Profile 230 Internal ATI Draft - Not For Distribution - February 3, 2017 Adding RADIUS Server Profiles AlliedView Cloud Users Guide This procedure explains how to add RADIUS server profiles. For background information, refer to Introduction to RADIUS Server Profiles on page 228. To add a RADIUS server profile, do the following:
1. Click the Configuration tab. 2. If it is not already selected, select All in the Locations menu in the left column. Figure 154. All Selection in the Locations Menu 3. Select Add Radius Server Profile from the Choose Action menu in the upper right corner:
Figure 155. Add Radius Server Profile Selection in the Choose Action Menu The program displays the Add Radius Server Profile window:
231 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 12: RADIUS Server Profiles Figure 156. Add Radius Server Profile Window 4. Fill in the fields. The fields are defined in Table 24. Note Defining a secondary RADIUS server is optional. Table 24. Add Radius Server Profile Screen Parameter Profile Name Description Enter a name for the profile. The name can be up to 30 alphanumeric characters. Spaces are allowed. Primary Authentication Server IP Address Enter the IPv4 address of the primary RADIUS server. Enter the RADIUS port number of the primary RADIUS server. The range is 0 to 65535. The default is 1812. Port Number 232 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 24. Add Radius Server Profile Screen Parameter Shared Secret Description Enter the shared secret key of the primary RADIUS server. The key can be up to 64 characters and can consist of letters, numbers, and special characters. The key is case-sensitive. It must be entered the same here and on the server. Secondary Authentication Server IP Address Port Number Shared Secret Enter the IPv4 address of the secondary RADIUS server. Enter the RADIUS port number of the secondary RADIUS server. The range is 0 to 65535. The default is 1812. Enter the shared secret key of the secondary RADIUS server. The key can be up to 64 characters and can consist of letters, numbers, and special characters. The key is case-sensitive. It must be entered the same here and on the server. Authentication Setting Reauthentication Time Update Global Key Every dialog box Update Global Key Every Enter the amount of time, in seconds, at which wireless clients must re-
authenticate. The default is 3600 seconds. Entering 0 disables re-
authentication. Add a check mark to the dialog box if you want the program to periodically update the global key. Enter the amount of time, in seconds, at which the global key is updated. The default is 1800 seconds. 5. Click ADD THIS RADIUS PROFILE to add the profile or CANCEL to cancel the action. The program displays a confirmation window. 233 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 12: RADIUS Server Profiles 234 Figure 157. Confirmation Prompt for Adding a Radius Server Profile 6. Do one of the following:
To add more profiles or perform a different procedure, click Close. To add more profiles, repeat this procedure starting with step 2. To add an accounting server to the profile, click Add Accounting Server. For instructions, go to step 5 in Editing RADIUS Server Profiles on page 238. 7. To add the profile to a location, refer to Adding RADIUS Server Profiles to Locations on page 235. Internal ATI Draft - Not For Distribution - February 3, 2017 Adding RADIUS Server Profiles to Locations AlliedView Cloud Users Guide This section contains the procedure for adding RADIUS server profiles to locations. You can add a RADIUS server profile to more than one location. To add a RADIUS server profile to a location, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left margin, click the name of the location where you want to add a RADIUS server profile. This example selects the Warehouse-TL location. Figure 158. Selecting a Location In the Locations Menu The program displays the details of the location, with the Location Profile section expanded. An example is shown in Figure 39 on page 76. 3. Click Radius Server to expand the section. 235 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 12: RADIUS Server Profiles 236 Figure 159. Radius Server Section in the Location Configuration Settings 4. From the Radius Profile pull-down menu, select the RADIUS server profile for the location. You can select only one profile. Note If you want to remove a profile from a location without assigning another one, select Not Set from the Radius Profile pull-down menu. 5. Click APPLY to add the server profile to the location or Cancel to cancel the action. Internal ATI Draft - Not For Distribution - February 3, 2017 Removing RADIUS Server Profiles from Locations AlliedView Cloud Users Guide This section contains the procedure for removing RADIUS server profiles from locations. Note You cannot remove a RADIUS server profile from a location that has one or more wireless networks that are using RADIUS authentication. You must first either delete the wireless networks from the location or change them to non-RADIUS authentication. For instructions, refer to Deleting Wireless Networks on page 166 or Editing Wireless Network Names and Authentications on page 155. You can also remove a RADIUS server profile from a location by assigning it a different server profile. For instructions, refer to Adding RADIUS Server Profiles to Locations on page 235. To remove a RADIUS server profile from a location, do the following:
1. Click the Configuration tab. 2. In the Locations menu in the left margin, click the name of the location where you want to remove a RADIUS server profile. For an example, refer to Figure 158 on page 235. The program displays the details of the location, with the Location Profile section expanded. An example is shown in Figure 39 on page 76. 3. Click Radius Server to expand the section. Refer to Figure 159 on page 236. 4. From the Radius Profile pull-down menu, select the Not Set option. Refer to Figure 160. Figure 160. Removing a RADIUS Server Profile from a Location 5. Click APPLY to remove the RADIUS server profile from the location or Cancel to cancel the action. 237 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 12: RADIUS Server Profiles Editing RADIUS Server Profiles To edit a RADIUS server profile, do the following:
1. Click the Configuration tab. 2. Select Radius Server Profiles from the Shared Settings menu in the lower left corner of the window: Refer to Figure 150 on page 229. The program displays the All Radius Server Profiles screen. Refer to Figure 152 on page 230. 3. Click the name of the RADIUS server profile you want to edit. You can edit only one profile at a time. The program displays the configuration settings of the selected RADIUS server profile. Refer to Figure 153 on page 230. 4. Edit the profile parameters, as needed. Refer to Table 24 on page 232. 5. Click SAVE to save your changes or CANCEL to cancel the action. 6. To edit the accounting parameters, click Accounting Server to expand its section. Figure 161. Accounting Server Section for a RADIUS Server Profile 7. Edit the parameters. Refer to Table 25 on page 239. 238 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Table 25. Accounting Server in the Add Radius Server Profile Screen Field Description Primary Accounting Server IP Address Port Number Shared Secret Enter the IPv4 address of the primary accounting server. Enter the RADIUS accounting port number of the primary server. The range is 0 to 65535. The default is 1813. Enter the shared secret key of the primary RADIUS accounting server. The key can be up to 64 characters and can consist of letters, numbers, and special characters. The key is case-sensitive. It must be entered the same here and on the server. Secondary Accounting Server IP Address Port Number Shared Secret Enter the IPv4 address of the secondary RADIUS accounting server. Enter the RADIUS port number of the secondary RADIUS accounting server. The range is 0 to 65535. The default is 1813. Enter the shared secret key of the secondary RADIUS accounting server. The key can be up to 64 characters and can consist of letters, numbers, and special characters. The key is case-
sensitive. It must be entered the same here and on the server. 8. Click SAVE to save your changes or CANCEL to cancel the action. 9. To add the profile to a location, refer to Adding RADIUS Server Profiles to Locations on page 235. 239 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 12: RADIUS Server Profiles Deleting RADIUS Server Profiles To delete a RADIUS server profile, do the following:
1. Click the Configuration tab. 2. Select Radius Server Profiles from the Shared Setting menu in the lower left corner of the window Refer to Figure 150 on page 229. 3. Select the profile you want to delete from the list. You can delete only one profile at a time. 4. Select Delete This Radius Server from the Choose Action menu. Figure 162. Delete This Radius Server Selection in the Choose Action Menu The program displays a confirmation window. 5. Click YES to delete the profile or NO to cancel the action. 240 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 13 Usage Plans This chapter includes the following sections:
Introduction to Usage Plans on page 242 Viewing Usage Plans on page 243 Adding Usage Plans on page 245 Editing Usage Plans on page 248 Adding Usage Plans to Network Components on page 249 Deleting Usage Plans on page 250 241 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 13: Usage Plans Introduction to Usage Plans You use usage plans to limit the amount of time that wireless clients can access your wireless networks through network elements, such as hotspots or captive portals. Usage plans specify the maximum number of hours that clients can access your network. Access points deny access to clients who have exceed the maximum number of hours stated in usage plans. You can use usage plans to control the following attributes:
Maximum number of hours of permitted access by the day, week, month, or year. Maximum number of concurrent connections by wireless clients. You assign usage plans to captive portals. Here are the guidelines to usage plans:
Usage plans can specify one or both of the following restrictions:
Maximum time limit of permitted access by clients. Maximum number of simultaneous connections per client. You can apply a usage plan to more than one captive portal. You cannot delete usage plans while they are assigned to network objects. You have to remove them from their network assignments before deleting them. 242 Internal ATI Draft - Not For Distribution - February 3, 2017 Viewing Usage Plans AlliedView Cloud Users Guide This section contains the procedure for displaying a list of the names of the current usage plans in your account and for displaying their configuration settings. It does not explain how to view the assignments of usage plans to captive portals. For that you have to display the configuration settings of captive portals. For instructions, refer to Viewing Captive Portals on page 170. To view the existing usage plans, do the following:
1. Click the Configuration tab. 2. Select Usage Plan from the Shared Settings menu in the lower left corner of the window:
Figure 163. Usage Plan Selection in the Shared Settings Menu If there are no plans, the program displays the window in Figure 164:
Figure 164. Usage Plan Window To add a new plan, click Add Usage Plan and go to Adding Usage Plans on page 245. If the program has usage plans, it lists them in the All Usage Plans window. Refer to Figure 165 on page 244. 243 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 13: Usage Plans 244 Figure 165. All Usage Plans Window 3. To display plan details, click a plans name. You can view only one plan at a time. Figure 166. Viewing a Usage Plan The sections in the window are described in Table 26. For more information about the parameters, refer to Table 27 on page 246. Table 26. Usage Plan Window Parameter Description Basic Features Time Limit Devices Contains the plans name. Contains the number of permitted hours and the start and end times of permitted access. Contains the maximum number of simultaneous connections per wireless client. Internal ATI Draft - Not For Distribution - February 3, 2017 Adding Usage Plans AlliedView Cloud Users Guide To add a new usage plan to your account, do the following:
1. Click the Configuration tab. 2. If it is not already selected, select All in the Locations menu in the left margin of the window. Figure 167. All Selection in the Locations Menu 3. Select Add Usage Plan from the Choose Action menu in the upper left corner of the window:
Figure 168. Add Usage Plan Selection in the Choose Action Menu The program displays the Add Usage Plan window:
245 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 13: Usage Plans 246 Figure 169. Add Usage Plan Window 4. Fill in the fields of the plan. The fields are defined in Table 27. Table 27. Add Usage Plan Window Parameter Usage Plan Name Limit access to Permitted access hours Devices Allow concurrent connections (per username or voucher) Description Enter a name for the plan. Type the number of permitted hours and then select Day, Week, Month, or Year from the drop-down menu. Specify the start and end times of permitted access. Enter the maximum number of simultaneous connections per user. 5. After filling in the plan, click ADD THIS USAGE PLAN to add the plan to your account or CANCEL to cancel the action. Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide 6. To assign the plan to a wireless component, such as a hotspot or captive portal, refer to Adding Usage Plans to Network Components on page 249. 247 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 13: Usage Plans Editing Usage Plans To edit an existing usage plan in your account, do the following:
1. Click the Configuration tab. 2. Select Usage Plan from the Shared Settings menu in the lower left corner of the window:
Figure 170. Usage Plan Selection in the Shared Settings Menu The names of the current usage plans are listed in the main section of the window. Refer to Figure 165 on page 244. 3. Select the desired usage plan from the list. You can edit only one plan at a time. The configuration settings of the plan are displayed in the main section of the window. For an example, refer to Figure 166 on page 244. 4. Edit the fields. Refer to Table 27 on page 246. 5. After editing the plan, click SAVE to save your change or CANCEL to cancel the action. 6. To assign the plan to a wireless component, such as a hotspot or captive portal, refer to Adding Usage Plans to Network Components on page 249. 248 Internal ATI Draft - Not For Distribution - February 3, 2017 Adding Usage Plans to Network Components AlliedView Cloud Users Guide For instructions on how to apply usage plans to network components, refer to the following sections:
To add a usage plan to a captive portal profile with a basic splash screen, refer to Captive Portals with Basic Splash Windows on page 172 or Editing Captive Portals on page 191. To add a usage plan to a captive portal profile with an advanced splash screen, refer to Captive Portals with Advanced Splash Windows on page 183 or Editing Captive Portals on page 191. To assign a usage plan to a network hotspot, refer to Adding Free-
Access Network Hotspots on page 201. 249 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 13: Usage Plans Deleting Usage Plans This section contains the steps for deleting usage plans from your account. Note You cannot delete usage plans that are currently assigned to wireless components, such as hotspots or captive portals. You must remove them from all assignments before deleting them. To delete a usage plan, do the following:
1. Click the Configuration tab. 2. Select Usage Plan from the Shared Services menu in the lower left corner of the window. Refer to Figure 163 on page 243. 3. Select the usage plan you want to delete from the displayed list. You can delete only one plan at a time. 4. Select Delete This Usage Plan from the Choose Action menu. Figure 171. Delete This Usage Plan Selection in the Choose Action Menu The program displays a confirmation window. 5. Click YES to delete the plan or NO to cancel the action. 250 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14 Status and Statistics Windows This chapter describes how to view status and statistics about the wireless networks and access points in your account. This chapter includes the following sections:
Introduction to the Monitoring Tab Windows on page 252 Summary Windows on page 255 AP Details Windows on page 262 Active Alarms Windows on page 264 Cleared Alarms Windows on page 268 Event Log Windows on page 271 Hotspot Users Windows on page 273 Details Window on page 275 Command Log Window on page 277 251 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows Introduction to the Monitoring Tab Windows The Monitoring tab has more than two dozen windows with status information or statistics for you to use to monitor your wireless networks or access points. The windows are displayed with the Monitoring menu in the left column in the Monitoring tab. The tab and menus are identified in Figure 172. Monitoring Menu Window Menus Monitoring Tab Figure 172. Monitoring Tab and Menus The windows are grouped into the seven levels identified in Figure 173 on page 253. 252 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide All Location Health Usage Security Wireless networks Wireless access points Figure 173. Levels of Monitoring Windows Each level has multiple monitoring windows. Table 28 on page 253 lists the levels and windows. Table 28. Monitoring Windows Level Monitoring Window All Location Summary AP Details Active Alarms Cleared Alarms Event Log Hotspot Users Summary 253 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows Table 28. Monitoring Windows (Continued) Level Monitoring Window Health Usage Security Wireless Networks Wireless Access Points Summary AP Details Active Alarms Cleared Alarms Command Log Event Log Summary Client Details Hotspot Users Summary Neighbor Details Summary Clients Event Log Hotspot Users Summary Clients Details Active Alarms Cleared Alarms Event Log Some windows are found in multiple levels. They display different information depending on the level. For example, the event log window, which displays operating and status messages, is found in four levels. The window in the All level displays the event messages for all wireless networks and access points in your account, while the same window in the wireless access points level displays the events for selected access points. 254 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Summary Windows All the levels in the Monitoring menu have Summary windows. All Summary Window The All Summary window provides an overview of all the wireless networks and access points in your account. Figure 174. All Summary Window Location Summary Window A location Summary window provides an overview of the status and traffic packet trends of the access points of a selected location entry. The window is displayed by selecting a location entry in the Monitoring menu. 255 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows Figure 175. Location Summary Window Health Summary Window The Health Summary window displays overall status and statistics information on the wireless networks and access points of a selected location. 256 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 176. Health Summary Window Usage Summary Window The Usage Summary window provides a usage summary, client details, and hotspot usage. 257 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows Figure 177. Usage Summary Window Security Summary Window The Security Summary window provides information about rogue and neighboring access points for a location. The example in Figure 178 on page 259 displays the Security Summary for the Warehouse - TL location. 258 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 178. Security Summary Window for a Location Wireless Network Summary Window The wireless network Summary window displays status or statistics about a wireless network in your account. You can view only one wireless network at a time. The example in Figure 179 on page 260 displays the Summary window for the WN_area1 wireless network in the Warehouse -
TL location. 259 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows Figure 179. Wireless Network Summary Window Access Point Summary Window An access point Summary window displays status or statistics about individual access points in your account. The example in Figure 180 on page 261 displays the Summary window for the AP1-NW access point in Building 1 of the Warehouse - TL location. 260 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 180. Access Point Summary Window 261 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows AP Details Windows The AP Details windows display the following information about the access points in your account:
Name Status Alarm state Uptime Model Number of neighbors IP address Channels Number of wireless clients per radio AP Details windows are available from these two levels in the Monitoring menu. All - Displays details for all access points in your account. Health - Displays details for the access points in a location. All Health Figure 181. AP Details Windows in the Monitoring Menu 262 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide An example of the AP Details window at the All level is shown in Figure 193. Figure 182. AP Details Window You need to use the horizontal scroll bar at the bottom of the window to view all the columns. You can use the fields beneath the column titles to screen the table by a selected attribute. For example, entering the name of an access point in the Name column displays the information for that device. To download the table as a CSV file, click the Download Full Details option in the upper left corner of the window and follow the prompts. Refer to Figure 183. Figure 183. Download Full Details Option in the AP Details Window 263 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows Active Alarms Windows Active alarms windows store messages of unresolved events from the access points. The windows are available from the three monitoring levels listed here. All - Displays the active alarms for all access points in your account. Health - Displays the active alarms for the access points in a selected location. Access point - Displays the active alarms for a selected access point. All Health Wireless access points Figure 184. Active Alarms Windows in the Monitoring Menu An example of the Active Alarms window at the All level is shown in Figure 185 on page 265. 264 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 185. Active Alarms Window The window has these columns:
Acknowledged - Whether you or another administrator has acknowledged the alarm. Title - Alarm title. Source - The IP address of the access point that was the source of the alarm. Location Name - The name of the location entry containing the access point that was the source of the alarm. Severity - The severity of the alarm. The severity can be critical, major, or minor. Alarm Time - Time and day when the alarm occurred. You need to use the horizontal scroll bar at the bottom of the window to view all the columns. You can add these optional columns to the window:
Raised By - The event that caused the alarm. Cleared By - The event that has to occur to clear the alarm. Count - The number of times the same access point has experienced the alarm. Acknowledged By - The administrator who acknowledged the alarm. Acknowledge Time - The time and day when the alarm was acknowledged. To add or remove optional columns, place the cursor anywhere in the header of the table and right click to display the optional column menu. Refer to Figure 186 on page 266. 265 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows Figure 186. Optional Columns Menu in the Active Alarms Window Adding a check mark to a dialog box adds an optional column to the window and removing a check mark removes a column. The default is no optional columns. Optional columns are added to the far right in the window. You can use the fields beneath the column titles to screen the table by a selected attribute. For example, entering the MAC address of an access point in the Source column displays the information only for that device. You can view additional information about an alarm by clicking its arrow in the second column in the window. Refer to Figure 187. Figure 187. Expanded Alarm Information To download the table as a CSV file, click the Download Full Active Alarms option in the upper left corner of the window and follow the prompts. Refer to Figure 188 on page 267. 266 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 188. Download Full Active Alarms Option in the Active Alarms Window 267 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows Cleared Alarms Windows Cleared alarms windows display resolved active alarms. The windows are available from these three levels in the Monitoring menu. All - Displays cleared alarms for all access points in your account. Health - Displays cleared alarms for the access points in a selected location. Access point - Displays cleared alarms for a selected access point. All Health Wireless access points Figure 189. Cleared Alarms Windows in the Monitoring Menu An example of the Cleared Alarms window from the All level is shown in Figure 190 on page 269. 268 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 190. Cleared Alarms Selection The window has these columns:
Title - Alarm title. Source - The IP address of the access point that was the source of the alarm. Location Name - The name of the location entry containing the access point that was the source of the alarm. Severity - The severity of the alarm. The severity can be critical, major, or minor. Alarm Time - Time and day when the alarm occurred. You need to use the horizontal scroll bar at the bottom of the window to view all the columns. You can add these optional columns to the window:
Raised By - The event that caused the alarm. Cleared By - The event that has to occur to clear the alarm. Count - The number of times the same access point has experienced the alarm. Acknowledged By - The administrator who acknowledged the alarm. Acknowledge Time - The time and day when the alarm was acknowledged. To add or remove optional columns, place the cursor anywhere in the header of the table and right click to display the optional column menu. Refer to Figure 186 on page 266. Adding a check mark to a dialog box adds an optional column to the window and removing a check mark removes a column. The default is no optional columns. Optional columns are added to the far right in the window. You can use the fields beneath the column titles to filter the table by a 269 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows selected attribute. For example, entering the MAC address of an access point in the Source column displays the information only for that device. To view additional information about an alarm, click its arrow in the left column. For an example, refer to Figure 187 on page 266. To download the table as a CSV file, click the Download Full Cleared Alarms option in the upper left corner of the window and follow the prompts. Refer to Figure 191. Figure 191. Download Full Cleared Alarms Option in the Active Alarms Window 270 Internal ATI Draft - Not For Distribution - February 3, 2017 Event Log Windows AlliedView Cloud Users Guide Event log windows display operational messages from the access points in your AlliedView Cloud account. You can use the message to determine the status of the devices as well as troubleshoot problems. The messages are grouped into the following categories:
Critical Warning Informational Debug Event log windows are available from the following four levels in the Monitoring menu:
All - Displays the events for all the access points in your account. Health - Displays the events for the wireless networks and access points in a selected location. Wireless networks - Displays the events for a selected wireless network. Wireless access points - Displays the events for an access point. All Health Wireless networks Wireless access points Figure 192. Event Log Windows in the Monitoring Menu 271 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows The Event Log option is shown in Figure 193 on page 272. Figure 193. Event Log Selection Here are the guidelines to event log windows:
Event logs are available for connected access points, which are access points your AlliedView Cloud account can actively detect and manage. Event log windows do not contain messages from disconnected devices, which are access points that your account cannot detect, possibly because of a communication problem or because they are off-line. Event long windows are also not available for access points that are not assigned to a location. 272 Internal ATI Draft - Not For Distribution - February 3, 2017 Hotspot Users Windows AlliedView Cloud Users Guide The Hotspot User windows display the wireless clients and activity statistics of your hotspots. The Hotspot Users monitoring windows are found at these levels in the Monitoring menu:
All - Displays hotspot usage and client activity for all hotspots in your account. Usage - Displays hotspot usage and client activity for a selected location. Wireless networks - Displays hotspot usage and client activity for a selected wireless network. All Usage Wireless networks Figure 194. Hotspot Users Windows in the Monitoring Menu The Hotspot Usage selection displays hotspot usage in trend graphs for any captive portal type for your account. These graphs display the connected time for paid and free captive portal access. You can also check paid and free number of devices and traffic. 273 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows Figure 195. Hotspot Users Menu Selections 274 Internal ATI Draft - Not For Distribution - February 3, 2017 Details Window AlliedView Cloud Users Guide The Details window displays the following information about the individual access points in your account:
IP configuration settings and other detailed information. LAN statistics (for example, number of receive and transmit packets on the LAN port). Wireless statistics (for example, packet information). The Details monitoring window is only available from individual access points in the Monitoring menu. Wireless access points Figure 196. Detail Window in the Monitoring Menu An example of the Details window is shown in Figure 197 on page 276. 275 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows Figure 197. Detail Window at the Access Point Level 276 Internal ATI Draft - Not For Distribution - February 3, 2017 Command Log Window AlliedView Cloud Users Guide Your changes to the configuration settings of access points are stored in the command log window of your AlliedView Cloud account. You can use the window to determine the status of your changes, such as whether they were successfully implemented by the access points, as well as view a history of your changes. Here are the guidelines to the command log window:
The command log window is only available from the Health level of in the Monitoring menu of a location entry. Consequently, it displays the configuration changes for all the access points of a selected location. The command log stores commands of connected access points, which are access points the AlliedView Cloud has detected. It does not store commands of disconnected access points or access points that are not assigned to a location. Health Figure 198. Command Log Window in the Monitoring Menu 277 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 14: Status and Statistics Windows 278 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 15 Licenses and Tokens This chapter describes license tokens, adding licenses to an account, and displaying license information. This chapter includes the following sections:
Introduction to Licenses and Tokens on page 280 Viewing Licenses and Tokens on page 281 Adding New Licenses on page 283 279 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 15: Licenses and Tokens Introduction to Licenses and Tokens The AlliedView Cloud application requires a license and tokens. One token provides one calendar month of cloud support for one access point. New licenses can be purchased and added to your account at any time. To obtain new licenses and tokens, submit requests through your Allied Telesis 24/7 Support account. If you do not purchase licenses for the AlliedView Cloud application, you lose access to it and your wireless networks, as follows:
A one-week grace period begins the day after the end of the license period. You can only access the Home page monitoring summary. For one week, access points retain their configurations and continue to provide wireless connectivity, including guest access and authentication cloud services. The one-week grace period ends after seven days. The access points are reset to the factory default configurations and the radios are disabled. However, the access points remain in the account. Adding a new license re-activates the account and access points. Thirty days after the end of the grace period, the AlliedView Cloud account is de-activated. 280 Internal ATI Draft - Not For Distribution - February 3, 2017 Viewing Licenses and Tokens AlliedView Cloud Users Guide To display the current licenses and tokens in your account, do the following:
1. Click the Account tab. 2. In the Account menu in the left margin, select Licenses. Figure 199. Licenses Selection in the Account Menu The screen displays the licenses, license renewal date, remaining tokens, and the average number of tokens used per month. Figure 200. Display Licenses 3. Click the license key to check a licenses details. 281 Internal ATI Draft - Not For Distribution - February 3, 2017 Figure 201. License Key Details The screen displays the license status, SKU, date activated, and remaining and used tokens. Chapter 15: Licenses and Tokens 282 Internal ATI Draft - Not For Distribution - February 3, 2017 Adding New Licenses AlliedView Cloud Users Guide To add a new license to your account, do the following:
1. Submit a request for a new license and tokens through your Allied Telesis 24/7 Support account. 2. When you receive the new license from Allied Telesis, store it on your computer or a network server. 3. Open the file as an ASCII text file with a word processor. Figure 202 is an example of a license. Figure 202. License Example 4. Copy the license. Do not include the BEGIN LICENSE KEY or END LICENSE KEY text. 5. If you have not started a management session with your AlliedView Cloud account yet, start a session now. 6. Click the Account tab. 7. In the Account menu in the left margin, select Licenses. Refer to Figure 199 on page 281. 8. Select Add License from the Choose Action menu. Figure 203. Add License in the Choose Action Menu The program displays the Add License window:
283 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 15: Licenses and Tokens 284 Figure 204. Add License Window 9. In the Add License window, paste in the license key you copied in step 4. 10. Click the ADD LICENSE button. The license is validated, and the application displays the license(s), number of available tokens, license renewal date, and average number of tokens used per month. 11. Repeat this procedure to add more licenses. Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 16 Firmware Updates of Access Points This chapter describes maintaining the access point firmware. The chapter includes the following sections:
Introduction to Access Point Firmware Maintenance on page 286 Schedule Firmware Upgrades on page 287 Upgrade When Firmware is Available on page 289 Automatic Upgrades on page 291 285 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 16: Firmware Updates of Access Points Introduction to Access Point Firmware Maintenance Allied Telesis, Inc.may periodically release new firmware for the access points. You are notified about releases with messages in the Notification Center. You can manage access point firmware upgrades in one of the following ways:
Let AlliedView Cloud automatically upgrade the firmware. The program automatically upgrades all access points in the cloud seven days after new firmware becomes available. This is the default. Schedule firmware upgrades. You might want to limit upgrades to non-business hours so as to prevent Upgrade access point firmware as soon as it is available. This chapter describes the following:
Schedule Firmware Upgrades to schedule firmware upgrades for specified times or days. Upgrade When Firmware is Available on page 289 to upgrade firmware as soon as it is available. Automatic Upgrades on page 291 to return to automated upgrades. 286 Internal ATI Draft - Not For Distribution - February 3, 2017 Schedule Firmware Upgrades AlliedView Cloud Users Guide The AlliedView Cloud program has a schedule that you can use to control when it can upgrade the firmware on your access points. By configuring the schedule for non-business hours, you can prevent the program from updating firmware during business hours, and interrupting wireless network service. To configure a schedule, do the following:
1. Click the Account tab. 2. From the Account menu in the left margin, click Settings -> Schedule Firmware Figure 205. Schedule Firmware Selection in the Account Menu 3. Select Scheduled from the Firmware Upgrade pull-down menu:
Figure 206. Scheduled Selection in the Firmware Upgrade Menu The program displays the scheduling area:
287 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 16: Firmware Updates of Access Points Figure 207. Firmware Upgrade Scheduling Area 4. 5. In the Schedule At field, set the time when an upgrade can begin:
select the hour setting, then use up and down arrow keys to set the time. Repeat for the minute and AM/PM settings. In the boxes next to Preferred Days, check the boxes of the days when upgrades are allowed. 6. Click SAVE to activate your changes or CANCEL to cancel the action. 288 Internal ATI Draft - Not For Distribution - February 3, 2017 Upgrade When Firmware is Available AlliedView Cloud Users Guide If you received a notification message about new firmware and want to upgrade access points right now, do the following:
1. Click the Account tab. 2. From the Account menu in the left margin, click Settings -> Firmware Report:
Figure 208. Clicking Firmware Report 3. In the Firmware Report Screen, click an access point under the Model column. A window appears with more detailed information. Figure 209. Firmware Report Details 289 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 16: Firmware Updates of Access Points 4. To check release notes on the access point, click RELEASE NOTES. Otherwise, skip to Step 5. 5. Click UPGRADE NOW. The screen shows the upgrade process. The upgrade status is shown when the upgrade is finished. 290 Internal ATI Draft - Not For Distribution - February 3, 2017 Automatic Upgrades AlliedView Cloud Users Guide To change from scheduled upgrades to automatic upgrades, do the following:
1. Click the Account tabs. 2. From the Account menu in the left margin, click Settings -> Schedule Firmware as shown in Figure 205 on page 287. 3. Select Notify Me from the Firmware Upgrade pull-down menu:
Figure 210. Notify Me Selection in the Firmware Upgrade Menu 4. Click SAVE to activate your changes or CANCEL to cancel the action. 291 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 16: Firmware Updates of Access Points 292 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 17 Accounts and Notifications This chapter describes managing user accounts, editing the organizations name and address, and checking AlliedView Cloud notifications. This chapter includes the following sections:
AlliedView Cloud User Accounts on page 294 Inviting Users to Add AlliedView Cloud Accounts on page 295 Accepting Invitations and Adding User Accounts on page 298 Changing User Roles on page 299 Deleting Users on page 301 Viewing or Changing Your User Profile on page 302 Viewing or Changing the Organizations Settings on page 304 Checking Application Notifications on page 305 293 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 17: Accounts and Notifications AlliedView Cloud User Accounts There are four types of AlliedView Cloud user accounts. They are listed here:
Owner account - The owner account is added when the first person of a company or organization opens an AlliedView Cloud account. A company or organization can have only one owner account and the account cannot be changed or transferred to another account. The person with the owner account can view or manage all elements in the companys AlliedView Cloud account, and invite others to open new AlliedView Cloud accounts. Admin accounts - Admin accounts, like the owner account, give individuals full access to view or manage all elements in the companys AlliedView Cloud account. Admin accounts also allow users to invite others to open AlliedView Cloud accounts. The difference between owner and admin accounts is that there can be only one owner account while there can be any number of admin accounts. Read-only accounts - Read-only accounts give individuals permission to view the elements but not change any values. Hotspot clerk accounts - Hotspot clerk accounts allow individuals to manage hotspot vouchers. Only users with hotspot clerk accounts can manage vouchers. Note Users must have Allied Telesis 24/7 Support Accounts before they can add their own AlliedView Cloud accounts. For instructions, refer to Opening a 24/7 Support Account on page 53. 294 Internal ATI Draft - Not For Distribution - February 3, 2017 Inviting Users to Add AlliedView Cloud Accounts AlliedView Cloud Users Guide This section contains the procedure for inviting other individuals in your company or organization to open their own AlliedView Cloud accounts so they can assist you in managing network devices. You can assign users a role of admin, read-only, or hotspot clerk. The roles are described in AlliedView Cloud User Accounts on page 294. Note Only users with owner or admin accounts can invite other individuals to open AlliedView Cloud accounts. Read-only or hotspot clerk account holders cannot invite others to open accounts. Please perform the following steps before inviting a user to add an AlliedView Cloud account:
1. Instruct the user to perform Opening a 24/7 Support Account on page 53. Note When users are filling in the Company Name field in the Register for an Account window, they must be sure to enter exactly the same company or organization name that the owner entered when opening the first AlliedView Cloud account. Note Users must have Allied Telesis 24/7 Support accounts before being invited to add their own AlliedView Cloud accounts. 2. After the user has completed the procedure for opening a support account, instruct the user to send you his username (email address) of the account. After receiving the username, perform the next procedure to invite the user to open an AlliedView Cloud account. To invite a user to open an AlliedView Cloud account, do the following:
1. Click the Account tab. 2. Select Invite User from the Choose Action menu:
295 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 17: Accounts and Notifications Figure 211. Invite User Selection in the Choose Action Menu The program displays the Invite User window. Figure 212. Invite User Window 3. 4. In the Inviting User Password field, enter your account password. In the Invited Username field, enter the username (email address) of the 24/7 Support account of the user you are inviting to access the program. 5. From the Role pull-down menu, select one of the following:
Admin: Allows the user to view and configure all information in the account. Read Only: Allows the user to view but not configure the information in the account. Hotspot clerk: Allows the user to manage vouchers, but blocks the user from configuring or viewing the account. 296 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide Figure 213. Role Pull-down Menu in the Invite User Window 6. If desired, edit the text in the email. 7. Click INVITE THIS USER to activate your changes or CANCEL to cancel the action. After you click INVITE THIS USER, the program sends an email invitation to the user. 297 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 17: Accounts and Notifications Accepting Invitations and Adding User Accounts This procedure is for users who have received invitations from the owner or an admin account holder to open their own AlliedView Cloud accounts. Users perform this procedure after opening Allied Telesis 24/7 Support accounts and receiving email invitations. To open your own AlliedView Cloud account after receiving an invitation, do the following:
1. Open the AlliedView Cloud invitation email. 2. Click the here link. The Invited User Sign Up screen is displayed. 3. Enter your password from your Allied Telesis 24/7 Support account
(under your email address). 4. Enter your personal information in the Information area. 5. To see the terms and conditions:
a. Click the Terms and Conditions link. The program displays the Terms and Conditions window. b. Click CLOSE WINDOW. 6. Click Sign Up. If the sign-up is successful, the application sends a confirmation email. 7. Open the confirmation email. 8. Click the here link. The program displays the New Account Activation screen. 9. Enter your password from your Allied Telesis 24/7 Support account. 10. Click ACTIVATE. You are logged into your AlliedView Cloud account and the Home tab is displayed on your screen. This completes the procedure for opening a new account. 298 Internal ATI Draft - Not For Distribution - February 3, 2017 Changing User Roles AlliedView Cloud Users Guide This procedure explains how to change the roles of AlliedView Cloud account holders. Please review the following before performing the procedure:
Only the owner or an administrator can change the role of a user. The role of the owner cannot be changed. An administrator cannot change his own role. The owner or another administrator must change it for him. To edit the role of a user, do the following:
1. Click the Account tab. 2. In the Account menu in the left margin, click Users:
Figure 214. Users Selection in the Account Menu The program displays the user accounts in alphabetical order. 3. Do one of the following to select a user:
If there are a small number of user accounts, click the user listed in the main area of the Account Users screen. If there are a large number of user accounts, use the Search icons in the upper right of the main area of the Account Users screen to narrow the search (see Figure 215). Then click the account in the main area. Figure 215. User Account Search Icons 4. Select one of the following from the Role menu:
Admin: Allows the user to view and configure all information in the 299 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 17: Accounts and Notifications account. Read Only: Allows the user to view but not configure the information in the account. Hotspot clerk: Allows the user to manage vouchers, but blocks the user from configuring or viewing the account. 5. Click SAVE to activate your changes or CANCEL to cancel the action. 300 Internal ATI Draft - Not For Distribution - February 3, 2017 Deleting Users AlliedView Cloud Users Guide To delete a user account from your organizations account, do the following:
1. Click the Account tab. 2. In the Account menu in the left margin, click Users (see Figure 214 on page 299). 3. Select a user to delete (refer to Changing User Roles on page 299 for details on selecting a user). You can delete only one user at a time. 4. Select Delete User from the Choose Action menu:
Figure 216. Delete User Selection in the Choose Action Menu The program deletes the selected user. 301 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 17: Accounts and Notifications Viewing or Changing Your User Profile Your user profile contains general information about your account, such as your username and address. Each account holder is responsible for maintaining his or her own profile. An account holder cannot view or edit a profile belonging to someone else. To view or change your user profile, do the following:
1. From any window in the account, hover the cursor over your username next to Welcome. 2. Click My Profile. Figure 217. Accessing Your Account Profile Your profile is displayed. Figure 218. My Profile Window The window has the following four sections:
User Profile: This section contains your name, username, email address, role, phone number, and country. The only adjustable 302 Internal ATI Draft - Not For Distribution - February 3, 2017 AlliedView Cloud Users Guide properties are your phone number and country. To change other properties, use your Allied Telesis 24/7 Support account. Change Password: You cannot change your password from your AlliedView Cloud account. To change it, change your password to your Allied Telesis 24/7 Support account. Both accounts use the same password. User Preferences: You can use the options in this section to set the time zone or control whether you want to receive email alerts for access point alarms or firmware updates. 3. To change your phone number or country, enter the new information in the fields in the User Profile section of the window. 4. To change user preferences, do the following:
a. Click User Preferences to expand the User Preferences section. b. Use the Time Zone menu to select a different time zone. c. To prevent automatic email notifications, check the following boxes under Email Notifications:
- Dont send alarm notifications
- Dont send new firmware notifications 5. Click SAVE to activate your changes or CANCEL to cancel the action. 303 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 17: Accounts and Notifications Viewing or Changing the Organizations Settings To view or change your organizations address in your account, do the following:
1. Click the Account tab. 2. If it is not already selected, click the Account option in the Account menu in the left margin. Figure 219. Account Selection in the Account Menu The program displays the My Account window. Figure 220. My Account Window 3. Change the address, as needed. You cannot change the Company Name. 4. Click SAVE to activate your changes or CANCEL to cancel the action. 304 Internal ATI Draft - Not For Distribution - February 3, 2017 Checking Application Notifications AlliedView Cloud Users Guide You can check application notifications to see if new firmware is available and firmware-upgrade-related events. These notifications are categorized by the following severity levels: Critical, Warning, and Info. You can also mark the notifications as read. AlliedView Cloud automatically deletes application notifications after 30 days. To check application notifications, do the following:
1. From any screen in the application, check the mailbox next to the user name in the upper right corner. If there are unread application notifications, a number appears on the mailbox indicating the number of notifications. 2. Click the mailbox:
Figure 221. Accessing Application Notifications A list of application notifications appears containing information such as the type of notification (for example, new firmware), severity, and date. To select a monitoring period other than the default, click the icon at the upper right of the screen, then select one of the following periods from the menu: Last Hour, Last 24 Hours, Last 7 Days, or Last 30 Days. To check details on a notification, click the triangle left of the notification or any field in any column. To hide details, click the triangle or field again. Use the slider at the right of the screen to see more rows. Use the table headings to sort information. You can search for an item and narrow displayed information by typing in a field below a heading or selecting from a menu below a heading. 3. To mark all notifications as read, select Mark All as Read from the Choose Action menu. The number in the mailbox icon is cleared. 305 Internal ATI Draft - Not For Distribution - February 3, 2017 Chapter 17: Accounts and Notifications 306 Internal ATI Draft - Not For Distribution - February 3, 2017
1 2 3 | Users Manual revised0119 | Users Manual | 1.10 MiB | / August 02 2017 |
AT-AP500 Cloud-Managed Enterprise-class Wireless Access Point with IEEE802.11a/b/g/n/ac Dual Radio Installation Guide 613-002286 Rev. B Draft 11-11-2016 Copyright 2016 Allied Telesis, Inc. All rights reserved. No part of this publication may be reproduced without prior written permission from Allied Telesis, Inc. Allied Telesis and the Allied Telesis logo are trademarks of Allied Telesis, Incorporated. All other product names, company names, logos or other designations mentioned herein are trademarks or registered trademarks of their respective owners. Allied Telesis, Inc. reserves the right to make changes in specifications and other information contained in this document without prior written notice. The information provided herein is subject to change without notice. In no event shall Allied Telesis, Inc. be liable for any incidental, special, indirect, or consequential damages whatsoever, including but not limited to lost profits, arising out of or related to this manual or the information contained herein, even if Allied Telesis, Inc. has been advised of, known, or should have known, the possibility of such damages. Draft 11-11-2016 Contents List of Figures .................................................................................................................................................. 3 List of Tables ................................................................................................................................................... 5 Preface ..............................................................................................................................................................7 Safety Symbols Used in this Document....................................................................................................... 8 Contacting Allied Telesis.............................................................................................................................. 9 Chapter 1: Overview ...................................................................................................................................... 11 Features..................................................................................................................................................... 12 Rear Panel Components............................................................................................................................ 13 LAN Port..................................................................................................................................................... 15 Power over Ethernet............................................................................................................................ 15 Connector Type ................................................................................................................................... 15 Speed .................................................................................................................................................. 15 Duplex Mode ....................................................................................................................................... 15 Maximum Distance .............................................................................................................................. 15 Cable Requirements............................................................................................................................ 15 Automatic MDIX Detection .................................................................................................................. 16 Port Pinouts ......................................................................................................................................... 16 LEDs .......................................................................................................................................................... 17 Reset Button .............................................................................................................................................. 18 Chapter 2: Installing the Access Point ........................................................................................................ 19 Reviewing Safety Precautions ................................................................................................................... 20 Unpacking the AT-AP500 Access Point..................................................................................................... 22 Installing the Access Point on a Wall or Ceiling......................................................................................... 23 Guidelines............................................................................................................................................ 23 Mounting the Base Plate to the Wall or Ceiling ................................................................................... 24 Attaching the Mounting Bracket to the Access Point........................................................................... 25 Attaching the Access Point to the Base Plate ..................................................................................... 26 Cabling the Access Point..................................................................................................................... 27 Kensington Lock......................................................................................................................................... 30 Starting the Initial Management Session on the Access Point................................................................... 31 Requirements ...................................................................................................................................... 31 Starting the Management Session ...................................................................................................... 31 Appendix A: Technical Specifications ........................................................................................................ 33 Physical Specifications............................................................................................................................... 33 Environmental Specifications..................................................................................................................... 33 Power Specifications.................................................................................................................................. 34 LAN Port..................................................................................................................................................... 35 Appendix B: Regulatory & Compliance Statements .................................................................................. 37 Safety and Electromagnetic Compatibility Certifications............................................................................ 38 Federal Communication Commission Interference Statement................................................................... 39 Industry Canada Statement ....................................................................................................................... 41 Europe EU Declaration of Conformity..................................................................................................... 43 1 Draft 11-11-2016 Contents 2 Draft 11-11-2016 List of Figures SwitchBlade x3106 Installation Guide Figure 1: Rear Panel Components .................................................................................................................. 13 Figure 2: AT-TQ0091 AC/DC Power Adapter.................................................................................................. 22 Figure 3: Ventilation Slots................................................................................................................................ 23 Figure 4: Base Plate Hole Dimensions............................................................................................................ 24 Figure 5: Mounting Base Plate ........................................................................................................................ 24 Figure 6: Bottom of Access Point .................................................................................................................... 25 Figure 7: Locking Bracket to Access Point ...................................................................................................... 25 Figure 8: Attaching the Mounting-Bracket Screw ............................................................................................ 26 Figure 9: Attaching Access Point to Base Plate .............................................................................................. 26 Figure 10: Connecting the Network Cable....................................................................................................... 27 Figure 11: Connecting the Power Cable from the AT-TQ0091 AC/DC Adapter.............................................. 28 Figure 12: Removing an AC Plug from the AT-TQ0091 AC/DC Power Adapter ............................................. 28 Figure 13: Installing an AC Plug on the AT-TQ0091 AC/DC Power Adapter .................................................. 29 Figure 14: Kensington Lock............................................................................................................................. 30 Figure 15: Pin Layout for the RJ45 Connector on the LAN Port...................................................................... 35 3 Draft 11-11-2016 List of Figures 4 Draft 11-11-2016 List of Tables SwitchBlade x3106 Installation Guide Table 1. Components on the Rear Panel ....................................................................................................... 13 Table 2. Twisted Pair Cable for the LAN Port ................................................................................................. 16 Table 3. LEDs on the AT-AP500 Access Point .............................................................................................. 17 Table 4. AT-AP500 Physical Specifications ................................................................................................... 33 Table 5. Environmental Specifications ........................................................................................................... 33 Table 6. AT-AP500 Maximum Power Consumption ....................................................................................... 34 Table 7. AT-TQ0091 Power Adapter .............................................................................................................. 34 Table 8. LAN Port Specifications .................................................................................................................... 35 Table 9. MDI Pin Signals (10Base-T or 100Base-TX) .................................................................................... 35 Table 10. MDI-X Pin Signals (10Base-T or 100Base-TX) .............................................................................. 36 Table 11. 1000Base-T Connector Pinouts ..................................................................................................... 36 Table 12. Safety and Electromagnetic Compatibility Certificates ................................................................... 38 5 Draft 11-11-2016 List of Tables 6 Draft 11-11-2016 Preface This guide contains the hardware installation instructions for the AT-AP500 Wireless Access Point. This preface contains the following sections:
Safety Symbols Used in this Document on page 8 Contacting Allied Telesis on page 9 7 Draft 11-11-2016 Preface Safety Symbols Used in this Document This document uses the following conventions. Note Notes provide additional information. Caution Cautions inform you that performing or omitting a specific action may result in equipment damage or loss of data. Warning Warnings inform you that performing or omitting a specific action may result in bodily injury. 8 Draft 11-11-2016 Contacting Allied Telesis AT-AP500 Wireless Access Point Installation Guide If you need assistance with this product, you may contact Allied Telesis technical support by going to the Support & Services section of the Allied Telesis web site at www.alliedtelesis.com/support. You can find links for the following services on this page:
24/7 Online Support Enter our interactive support center to search for answers to your product questions in our knowledge database, check support tickets, learn about Return Merchandise Authorizations (RMAs), and contact Allied Telesis technical experts. USA and EMEA phone support Select the phone number that best fits your location and customer type. Hardware warranty information Learn about Allied Telesis warranties and register your product online. Replacement Services Submit an RMA request via our interactive support center. Documentation View the most recent installation and user guides, software release notes, white papers, and data sheets for your products. Software Downloads Download the latest software releases for your managed products. For sales or corporate information, go to www.alliedtelesis.com/
purchase. 9 Draft 11-11-2016 Preface 10 Draft 11-11-2016 Chapter 1 Overview This chapter describes the hardware components of the AT-AP500 Wireless Access Point. This chapter contains the following sections:
Features on page 12 Rear Panel Components on page 13 LAN Port on page 15 LEDs on page 17 Reset Button on page 18 11 Draft 11-11-2016 The main features of the product are listed here:
Dual concurrent radio: 2.4 GHz and 5 GHz IEEE 802.11a/b/g/n/ac MIMO with internal omni antennas 2.4 GHz radio: 3x3:3ss 5 GHz radio: 4x4:4ss Maximum capacity 2.4 GHz: 450 Mbps Maximum capacity 5 GHz: 2,200 Mbps Rogue access point detection Multiple SSIDs One 10/100/1000Base-T Ethernet port with Auto-Negotiation, auto MDI/MDIX, and IEEE 802.3at Power over Ethernet (PoE+) IEEE 802.3 (10Base-T), IEEE 802.3u (100Base-TX), and IEEE 802.3ab (1000Base-T) compliance on the Ethernet port MAC address filtering for wireless access security Broadcast and multicast rate limiting Virtual access points for multiple broadcast domains DHCP client WPA-Personal and WPA-Enterprise with WPA, WPA2, TKIP, and CCMP (AES) authentication and encryption Static WEP encryption Cloud-managed from AlliedView Cloud Quality of Service Wall or ceiling installation Chapter 1: Overview Features 12 Draft 11-11-2016 Rear Panel Components AT-AP500 Wireless Access Point Installation Guide The rear panel components of the AT-AP500 Access Point are illustrated in Figure 1. Kensington Lock Reset Button LAN Port Console Port DC Power Connector Figure 1. Rear Panel Components The components are listed in Table 1. Table 1. Components on the Rear Panel Field Kensington Lock Console Port Reset Button LAN Port Description Lock to secure the access point. For information, refer to Kensington Lock on page 30. The Console port is for manufacturing purposes only. Reboots the unit. For information, refer to Reset Button on page 18. The LAN port connects the access point to your wired network. It supports PoE+. If you connect the port to an Ethernet switch that supports PoE+, you do not have to use the AC/DC adapter to power the device. For information, refer to LAN Port on page 15. 13 Draft 11-11-2016 Chapter 1: Overview Table 1. Components on the Rear Panel (Continued) Field DC Power Connector Description This connector is for the AT-TQ0091 Power Adapter. The access point can be powered with PoE+ on the LAN port or the power adapter. The AT-TQ0091 Power Adapter does not come with the access point. It must be ordered separately from Allied Telesis. 14 Draft 11-11-2016 LAN Port AT-AP500 Wireless Access Point Installation Guide Power over Ethernet The LAN port is used to connect the device to your Local Area Network
(LAN), typically through an Ethernet switch. The AT-AP500 Access Point supports Power over Ethernet (PoE+) on the LAN port. The unit is a PoE+ class 4 powered device with a maximum power consumption of 17.2 watts. When the port is connected to a PoE+
Ethernet switch, the unit receives its power over the network cable that carries the network traffic. If you use the PoE+ feature, you do not need to use the AC/DC power adapter that has to be purchased separately. Connector Type The LAN port has an eight-pin RJ45 connector. The port uses four pins at 10 or 100 Mbps and all eight pins at 1000 Mbps. The pin assignments are listed in LAN Port on page 35. Speed The LAN port can operate at 10, 100, or 1000 Mbps. The speed is set automatically with Auto-Negotiation. You cannot disable Auto-Negotiation on the port. Note The LAN port should be connected to a network device that also adjusts its speed with Auto-Negotiation. If the network device does not support Auto-Negotiation, the LAN port operates at 10 Mbps, which may reduce network performance. Duplex Mode The LAN port can operate in either half- or full-duplex mode at 10 or 100 Mbps, and full-duplex mode at 1000 Mbps. The port is IEEE 802.3u-
compliant and uses Auto-Negotiation to set the duplex mode. (You cannot disable Auto-Negotiation on the port.) Note The LAN port should be connected to a network device that also sets its duplex mode with Auto-Negotiation. If the network device does not support Auto-Negotiation, the LAN port operates at half-
duplex mode. This may result in a duplex mode mismatch if the network device is operating at full-duplex. Maximum Distance Cable Requirements The LAN port has a maximum operating distance of 100 meters (328 feet). The cable requirements for the LAN port are listed in Table 2 on page 16. 15 Draft 11-11-2016 Chapter 1: Overview Table 2. Twisted Pair Cable for the LAN Port 1000Mbps 10Mbps 100Mbps PoE+ PoE+ Non-
PoE+ PoE+ Non-
Non-
PoE+ PoE+
No No Yes No No No Yes Yes Yes Yes No No Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Cable Type Standard TIA/EIA 568-
B-compliant Category 3 shielded or unshielded cabling with 100 ohm impedance and 16 MHz frequency. Standard TIA/EIA 568-
A-compliant Category 5 shielded or unshielded cabling with 100 ohm impedance and 100 MHz frequency. Standard TIA/EIA 568-
B-compliant Enhanced Category 5 (Cat 5e) shielded or unshielded cabling with 100 ohm impedance and 100 MHz frequency. Standard TIA/EIA 568-
B-compliant Category 6 or 6a shielded cabling. Automatic MDIX Detection The 10/100/1000 Mbps twisted-pair port is IEEE 802.3ab compliant and features automatic MDIX detection when operating at 10 or 100 Mbps.
(Automatic MDIX detection does not apply to 1000 Mbps.) This feature automatically configures the port to MDI or MDI-X, depending on the wiring configuration of the port on the Ethernet switch. You may not disable automatic MDIX detection. For automatic MDIX detection to work properly, it must also be present on the Ethernet switch. The LAN port defaults to MDIX if it is connected to a network device that does not support automatic MDIX detection. Port Pinouts Refer to Table 9 on page 35 for the port pinouts of the LAN port when it is operating at 10 or 100 Mbps in the MDI configuration and Table 10 on page 36 for the MDI-X configuration. Refer to Table 11 on page 36 for the port pinouts when the port is operating at 1000 Mbps. 16 Draft 11-11-2016 LEDs AT-AP500 Wireless Access Point Installation Guide The LEDs on the AT-AP500 Access Point are described in Table 3. Table 3. LEDs on the AT-AP500 Access Point LED State Description PWR Solid Green The unit is receiving DC power that is within the normal operating range. Off The power supply is not receiving power from either the AC/DC power adapter or a PoE+ Ethernet switch. Solid Amber The access point is loading its firmware or there is a system fault. Off The unit is operating normally. Solid Green The Ethernet port is operating at 1000 Mbps. Flashing Green The Ethernet port is operating at 1000 Mbps with link activity. Solid Amber The Ethernet port is operating at 10/100 Mbps. Flashing Amber The Ethernet port is operating at 10/100 Mbps with link activity. Solid Green The 2.4GHz radio is sending and receiving radio waves. Solid Green The 5GHz radio is sending and receiving radio waves. SYS LAN 2.4GHz 5GHz 17 Draft 11-11-2016 Chapter 1: Overview Reset Button The Reset button on the rear panel is used to reboot the unit. The Reset button is recessed to prevent it from being accidentally pressed. To press the button, use a pointed object, such as the end of a straightened paper clip. 18 Draft 11-11-2016 Chapter 2 Installing the Access Point This chapter describes how to install the AT-AP500 Wireless Access Point. This chapter contains the following sections:
Reviewing Safety Precautions on page 20 Unpacking the AT-AP500 Access Point on page 22 Installing the Access Point on a Wall or Ceiling on page 23 Kensington Lock on page 30 Starting the Initial Management Session on the Access Point on page 31 19 Draft 11-11-2016 Chapter 2: Installing the Access Point Reviewing Safety Precautions Please review the following safety precautions before you begin to install the access point. Note The indicates that a translation of the safety statement is available in a PDF document titled Translated Safety Statements on the Allied Telesis website at www.alliedtelesis.com/support. Warning To prevent electric shock, do not remove the cover. No user-
serviceable parts inside. This unit contains hazardous voltages and should only be opened by a trained and qualified technician. To avoid the possibility of electric shock, disconnect electric power to the product before connecting or disconnecting the LAN cables. E1 Warning Do not work on equipment or cables during periods of lightning activity. E2 Warning Power cord is used as a disconnection device. To de-energize equipment, disconnect the power cord. E3 Note Pluggable Equipment. The socket outlet shall be installed near the equipment and shall be easily accessible. E5 Caution Air vents must not be blocked and must have free access to the room ambient air for cooling. E6 20 Draft 11-11-2016 AT-AP500 Wireless Access Point Installation Guide Warning Operating Temperature. This product is designed for a maximum ambient temperature of 40C E7. Warning To reduce the risk of electric shock, the PoE port on this product must not connect to cabling that is routed outside the building where this device is located. E40 Caution FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. E80 Warning This equipment is intended for indoor use only. E95 Note All Countries: Install product in accordance with local and National Electrical Codes. E8 Note This product is not approved for use in a computer room as defined in the Standard for Protection of Electronic Computer/Data Processing Equipment, ANSI/NFPA 75. Note If you are not using PoE to power to unit, use only an approved AC/
DC adapter. Note You should verify that your PoE network adheres to the standards of a separated extra-low voltage (SELV) circuit before using the PoE feature on the wireless access point. 21 Draft 11-11-2016 Chapter 2: Installing the Access Point Unpacking the AT-AP500 Access Point As you unpack the access point, check the shipping container for the components the following items:
One AT-AP500 Wireless Access Point One AT-AP500 Wireless Access Point Quick Installation Guide One mounting-bracket screw One bracket and one base plate for wall or ceiling mounting If any item is missing or damaged, contact your Allied Telesis sales representative for assistance. If you are not using the PoE feature on the LAN port of the access point to power the device, you need to separately order the AT-TQ0091 AC/DC Power Adapter. The adapter comes with four regional AC plugs. (One of the AC plugs comes pre-installed on the adapter.) Refer to Figure 2. Figure 2. AT-TQ0091 AC/DC Power Adapter Go to Installing the Access Point on a Wall or Ceiling on page 23. 22 Draft 11-11-2016 Installing the Access Point on a Wall or Ceiling AT-AP500 Wireless Access Point Installation Guide This procedure contains the following sections. Guidelines Mounting the Base Plate to the Wall or Ceiling on page 24 Attaching the Mounting Bracket to the Access Point on page 25 Attaching the Access Point to the Base Plate on page 26 Cabling the Access Point on page 27 Guidelines Please review the following guidelines before installing the access point on a wall or ceiling:
The selected location must not block the ventilation slots around the base of the unit. Refer to Figure 3. Ventilation Slots Figure 3. Ventilation Slots The wall or ceiling mounting surface must be of proper material to accommodate the self-tapping screws, such as wood strong enough to support the weight of the equipment and cables. Otherwise, you must provide anchors to fit the mounting surface. One mounting-bracket screw is provided for attaching the mounting bracket to the unit. You must provide the four self-
tapping screws that secure the base plate to the wall or ceiling. The location must have an AC power source if you are using the AT-TQ0091 Power Adapter. 23 Draft 11-11-2016 Chapter 2: Installing the Access Point Mounting the Base Plate to the Wall or Ceiling To mount the base plate to the wall or ceiling, perform the following:
1. Using the base plate as a template, mark the four holes for mounting the base plate to the wall or ceiling. See Figure 4 for hole dimensions. Figure 4. Base Plate Hole Dimensions 2. Drill the holes for the four self-tapping screws, and if applicable, two wall anchors. 3. If you are not installing wall anchors, skip to Step 4. If so, install the wall anchors. 4. Mount the base plate to the wall or ceiling using the self-tapping screws, as shown in Figure 5. Figure 5. Mounting Base Plate 24 Draft 11-11-2016 AT-AP500 Wireless Access Point Installation Guide Attaching the Mounting Bracket to the Access Point To attach the mounting bracket to the access point, perform the following:
1. Place the access point upside down on a flat surface. 2. Place the bracket against the bottom of the access point and use the bracket to push downward on the stopper nub (see Figure 6). Figure 6. Bottom of Access Point 3. Turn the bracket in the direction of the arrows shown in Figure 7 until the two hooks hold the bracket: The stopper nub pops up, and the bracket locks in place. Figure 7. Locking Bracket to Access Point 4. Attach the mounting-bracket screw through the notch in the mounting bracket to the access point, as shown in Figure 8 on page 26: The bracket is fastened to the access point. 25 Draft 11-11-2016 Chapter 2: Installing the Access Point Attaching the Access Point to the Base Plate Figure 8. Attaching the Mounting-Bracket Screw To attach the access point and mounting bracket to the base plate on the wall or ceiling, perform the following:
1. Have someone hold the bottom of the access point next to the base plate attached to the wall or ceiling. 2. Insert the two base-plate pins into the circles of the keyhole slots, as shown in Figure 9. Step 4 Step 2 Step 3 Step 3 Figure 9. Attaching Access Point to Base Plate 3. Slide the access point downward to lock the necks of the base-plate pins in the slots, as shown in Figure 9. 26 Draft 11-11-2016 AT-AP500 Wireless Access Point Installation Guide 4. Fasten the access point to the base plate by turning the base-plate captive screw clockwise using a Phillips-head screwdriver, as shown in Figure 9 on page 26. Cabling the Access Point To install cabling on the access point, perform the following:
1. Connect a network cable to the LAN port (labeled WAN/PoE) on the rear panel of the access point. Refer to Figure 10. The specifications of the cable are listed in Table 2 on page 16. Figure 10. Connecting the Network Cable 2. If you have not already done so, connect the other end of the network cable to a port on an Ethernet switch. 3. Do one of the following:
If the access point is to be powered with the AT-TQ0091 AC/DC Power Adapter, continue with this procedure to attach the power adapter. If the access point is to be powered with the PoE feature on the LAN Port, the installation procedure is complete. Go to Kensington Lock on page 30 or Starting the Initial Management Session on the Access Point on page 31. 4. Connect the DC power cable from the AT-TQ0091 AC/DC Power Adapter to the DC 12V connector on the rear panel of the access point. Refer to Figure 11 on page 28. 27 Draft 11-11-2016 Chapter 2: Installing the Access Point Figure 11. Connecting the Power Cable from the AT-TQ0091 AC/DC Adapter 5. Check the AC plug on the AC/DC Power Adapter to see if it is the correct plug for your region. If it is not the correct plug, remove it by pushing down on the release tab and sliding it from the slot on the adapter. Refer to Figure 12. Release Tab Figure 12. Removing an AC Plug from the AT-TQ0091 AC/DC Power Adapter 28 Draft 11-11-2016 AT-AP500 Wireless Access Point Installation Guide 6. Slide the correct AC plug for your region into the slot on the adapter until it clicks into place. Refer to Figure 13. Figure 13. Installing an AC Plug on the AT-TQ0091 AC/DC Power Adapter 7. Connect the AC plug on the power cord to an appropriate AC power source. Refer to Table 7 on page 34 for the power specifications of the power adapter. After installing the access point on a wall or ceiling, go to Kensington Lock on page 30 or Starting the Initial Management Session on the Access Point on page 31. 29 Draft 11-11-2016 Chapter 2: Installing the Access Point Kensington Lock A Kensington lock can be used to secure the device. The lock is located on the rear panel (see Figure 14.) Kensington Lock Figure 14. Kensington Lock 30 Draft 11-11-2016 AT-AP500 Wireless Access Point Installation Guide Starting the Initial Management Session on the Access Point This procedure contains the following sections. Requirements Starting the Management Session Requirements You must have the following to initiate a management session on the access point:
Network with a DHCP server and a route for the access point to the Internet. When you power on the access point for the first time, it will obtain an IP address from the DHCP server, and then it must be able to access the Internet to register itself with the AlliedView Cloud service. Serial number for the access point. Starting the Management Session To start the initial management session on the access point, perform the following. 1. Create an AlliedView Cloud account at avcloud.alliedtelesis.com for the management of the access points. Refer to the AlliedView Cloud Users Guide. Note This account will share the login credentials with the Allied Telesis Support portal account. 2. Add one or more access points to the account by entering the access point name and serial number. Refer to the AlliedView Cloud Users Guide. 3. If not done already, power on the access point: the access point automatically registers with the AlliedView Cloud once a name and serial number is assigned, and the unit is powered up. 4. Refer to the AlliedView Cloud Users Guide to add the access point to the network and configure the access point. 31 Draft 11-11-2016 Chapter 2: Installing the Access Point 32 Draft 11-11-2016 Appendix A:
Technical Specifications This appendix contains the following sections:
Physical Specifications Environmental Specifications Power Specifications on page 34 LAN Port on page 35 Physical Specifications Table 4. AT-AP500 Physical Specifications Dimensions (W x D x H) 170.0 mm x 170.0 mm x 35.0 mm
(6.7 in. x 6.7 in. x 1.4 in.) Weight 0.47 kg (1 lb.) Environmental Specifications Table 5. Environmental Specifications Operating Temperature of the Access Point When Using PoE Operating Temperature of the Access Point When Using the AC/
DC Adapter 0 C to 40 C (32 F to 104 F) 0 C to 40 C (32 F to 104 F) Storage Temperature
-20 C to 60 C (-4 F to 140 F) Operating Humidity Storage Humidity 5% to 80% non-condensing 5% to 95% non-condensing 33 Draft 11-11-2016 Appendix A: Technical Specifications Power Specifications Table 6. AT-AP500 Maximum Power Consumption AT-AP500 17.2 watts Table 7. AT-TQ0091 Power Adapter Input Range Input Frequency 100~240 Vac 47-63 Hz Input Power Consumption (no load) <0.3W max. Output Voltage Output Current
+12 VDC 2A max. 34 Draft 11-11-2016 LAN Port AT-AP500 Wireless Access Point Installation Guide Table 8. LAN Port Specifications Connector Standards PoE standard RJ45 IEEE 802.3 (10Base-T) IEEE 802.3u (100Base-TX) IEEE 802.3ab (1000Base-T) IEEE 802.3at (class 4) Figure 15 illustrates the pin layout of the LAN port. Figure 15. Pin Layout for the RJ45 Connector on the LAN Port Table 9 lists the pin signals when the port is operating in the MDI configuration at 10 or 100 Mbps. Table 9. MDI Pin Signals (10Base-T or 100Base-TX) Pin Signal 1 2 3 6 TX+
TX-
RX+
RX-
35 Draft 11-11-2016 Appendix A: Technical Specifications Table 10 lists the pin signals for the MDI-X configuration at 10 or 100 Mbps. Table 10. MDI-X Pin Signals (10Base-T or 100Base-TX) Pin Signal 1 2 3 6 RX+
RX-
TX+
TX-
Table 11 lists the pin signals when the LAN port is operating at 1000 Mbps. Table 11. 1000Base-T Connector Pinouts Pin Pair Signal 1 2 3 4 5 6 7 8 1 1 2 3 3 2 4 4 TX and RX TX and RX-
TX and RX+
TX and RX+
TX and RX-
TX and RX-
TX and RX+
TX and RX-
36 Draft 11-11-2016 Appendix B:
Regulatory & Compliance Statements This appendix contains the following regulatory statements:
Safety and Electromagnetic Compatibility Certifications on page 38 Federal Communication Commission Interference Statement on page 39 Industry Canada Statement on page 41 Europe EU Declaration of Conformity on page 43 37 Draft 11-11-2016 Appendix B: Regulatory & Compliance Statements Safety and Electromagnetic Compatibility Certifications Table 12. Safety and Electromagnetic Compatibility Certificates Environmental Compliance Compliance Mark Electromagnetic Compatibility (EMC) Radio Equipment RoHS WEEE CE FCC IC RCM TUV-T UL/cUL Wi-Fi Certified AS/NZS CISPR 22, Class B CISPR 22, Class B EN 301 489-1 EN 301 489-17 EN 55022, Class B EN 55024 EN 60601-1-2 (Medical Device) EN 61000-3-2, Class A EN 61000-3-3 FCC 47 CFR Part 15, Subpart B, Class B ICES-003 Issue 6, Class B AS/NZS 2772.2 AS/NZS 4268 EN 300 328 EN 301 893 EN 62311 FCC 47 CFR Part 15, Subpart C FCC 47 CFR Part 15, Subpart E FCC OET KDB 447498 D03 (OET Bulletin No.65, Supp.C) FCC 47 Part 2 IEEE C95.1 RSS-102, Issue No. 5 RSS-247, Issue No. 1 RSS-Gen, Issue No. 4 Safety AS/NZS 60950.1 CAN/CSA C22.2 No. 60950-1 EN 50385 EN 60950-1 IEC 60950-1 UL 2043 1 UL 60950-1 1. Suitable for use in environmental air space in accordance with Section 300.22C of the National Electrical Code. 38 Draft 11-11-2016 Federal Communication Commission Interference Statement AT-AP500 Wireless Access Point Installation Guide This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Caution FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. E80 Caution Avertissement de la FCC: Les changements ou modifications non expressment approuvs par la partie responsable de la conformit pourraient annuler l'autorit de l'utilisateur utiliser cet quipement. E80 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. For operation within 5.15 ~ 5.25GHz / 5.47 ~5.725GHz frequency range, it is restricted to indoor environment. The band from 5600-5650MHz will be enabled by the software during the manufacturing and cannot be changed by the end user. This device meets all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules. 39 Draft 11-11-2016 Appendix B: Regulatory & Compliance Statements Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 26cm between the radiator & your body. Note The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all WiFi product marketed in US must fixed to US operation channels only. 40 Draft 11-11-2016 Industry Canada Statement AT-AP500 Wireless Access Point Installation Guide This device complies with ISEDs licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Le prsent appareil est conforme aux CNR d ISED applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes : (1) le dispositif ne doit pas produire de brouillage prjudiciable, et (2) ce dispositif doit accepter tout brouillage reu, y compris un brouillage susceptible de provoquer un fonctionnement indsirable. Caution:
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the bands 5250-
5350 MHz and 5470-5725 MHz shall comply with the e.i.r.p. limit;
(iii) the maximum antenna gain permitted for devices in the band 5725-
5825 MHz shall comply with the e.i.r.p. limits specified for point-to-point and non point-to-point operation as appropriate; and
(iv) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5.26-5.32GHz, 5.50-5.58GHz and 5.66-5.70GHz and that these radars could cause interference and/or damage to LE-LAN devices. Avertissement:
Le guide dutilisation des dispositifs pour rseaux locaux doit inclure des instructions prcises sur les restrictions susmentionnes, notamment:
(i) les dispositifs fonctionnant dans la bande 5 150-5 250 MHz sont rservs uniquement pour une utilisation lintrieur afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux;
(ii) le gain maximal dantenne permis pour les dispositifs utilisant les bandes 5 250-5 350 MHz et 5 470-5 725 MHz doit se conformer la limite de p.i.r.e.;
(iii) le gain maximal dantenne permis (pour les dispositifs utilisant la bande 5 725-5 825 MHz) doit se conformer la limite de p.i.r.e. spcifie pour lexploitation point point et non point point, selon le cas. 41 Draft 11-11-2016 Appendix B: Regulatory & Compliance Statements
(iv) De plus, les utilisateurs devraient aussi tre aviss que les utilisateurs de radars de haute puissance sont dsigns utilisateurs principaux (c.-d., quils ont la priorit) pour les bandes 5.26-5.32GHz, 5.50-5.58GHz and 5.66-5.70GHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL. Radiation Exposure Statement:
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 26cm between the radiator & your body. Dclaration d'exposition aux radiations:
Cet quipement est conforme aux limites d'exposition aux rayonnements ISED tablies pour un environnement non contrl. Cet quipement doit tre install et utilis avec un minimum de 26 cm de distance entre la source de rayonnement et votre corps. 42 Draft 11-11-2016 Appendix B: Regulatory & Compliance Statements Europe EU Declaration of Conformity This device complies with the essential requirements of the R&TTE Directive 1999/5/EC. The following test methods have been applied in order to prove presumption of conformity with the essential requirements of the R&TTE Directive 1999/5/EC:
EN 60950-1:2006 + A11:2009 + A1:2010 + A12:2011 + A2:2013 Safety of Information Technology Equipment EN 50385:2002 Product standard to demonstrate the compliance of radio base stations and fixed terminal stations for wireless telecommunication systems with the basic restrictions or the reference levels related to human exposure to radio frequency electromagnetic fields
(110MHz - 40 GHz) - General public EN 300 328 V1.9.1:2015 Electromagnetic compatibility and Radio spectrum Matters
(ERM); Wideband transmission systems; Data transmission equipment operating in the 2.4GHz ISM band andusing wide band modulation techniques; Harmonized EN covering the essential requirements of article 3.2 of the R&TTE Directive EN 301 893 V1.8.1:2015 Broadband Radio Access Networks (BRAN); 5GHz high performance RLAN; Harmonized EN covering the essential requirements of article 3.2 of the R&TTE Directive EN 301 489-1 V1.9.2:2011 Electromagnetic compatibility and Radio spectrum Matters (ERM);
ElectroMagnetic Compatibility (EMC) standard for radio equipment and services; Part 1: Common technical requirements EN 301 489-17 V2.2.1:2012 Electromagnetic compatibility and Radio spectrum Matters (ERM);
ElectroMagnetic Compatibility (EMC) standard for radio equipment; Part 17: Specific conditions for Broadband Data Transmission Systems 43 Draft 11-11-2016 Appendix B: Regulatory & Compliance Statements esky [Czech]
Allied Telesis tmto prohlauje, e tento wireless access point je ve shod se zkladnmi poadavky a dalmi pslunmi ustanovenmi smrnice 1999/5/ES. Dansk [Danish]
Undertegnede Allied Telesis erklrer herved, at flgende udstyr wireless access point overholder de vsentlige krav og vrige relevante krav i direktiv 1999/5/EF. Deutsch
[German]
Eesti [Estonian]
English Espaol
[Spanish]
Hiermit erklrt Allied Telesis, dass sich das Gert wireless access point in bereinstimmung mit den grundlegenden Anforderungen und den brigen einschlgigen Bestimmungen der Richtlinie 1999/5/EG befindet. Kesolevaga kinnitab Allied Telesis seadme wireless access point vastavust direktiivi 1999/5/E phinuetele ja nimetatud direktiivist tulenevatele teistele asjakohastele stetele. Hereby, Allied Telesis, declares that this wireless access point is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Por medio de la presente Allied Telesis declara que el wireless access point cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE.
[Greek] Allied Telesis wireless access point 1999/5/. Franais [French] Par la prsente Allied Telesis dclare que l'appareil wireless access point est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/
5/CE. Italiano [Italian]
Con la presente Allied Telesis dichiara che questo wireless access point conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Latviski [Latvian]
Ar o Allied Telesis deklar, ka wireless access point atbilst Direktvas 1999/5/EK btiskajm prasbm un citiem ar to saisttajiem noteikumiem. Lietuvi
[Lithuanian]
Nederlands
[Dutch]
Malti [Maltese]
iuo Allied Telesis deklaruoja, kad is wireless access point atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas. Hierbij verklaart Allied Telesis dat het toestel wireless access point in overeenstemming is met de essentile eisen en de andere relevante bepalingen van richtlijn 1999/5/EG. Hawnhekk, Allied Telesis, jiddikjara li dan wireless access point jikkonforma mal-
tiijiet essenzjali u ma provvedimenti orajn relevanti li hemm fid-Dirrettiva 1999/5/
EC. Magyar
[Hungarian]
Alulrott, Allied Telesis nyilatkozom, hogy a wireless access point megfelel a vonatkoz alapvet kvetelmnyeknek s az 1999/5/EC irnyelv egyb elrsainak. 44 Draft 11-11-2016 AT-AP500 Wireless Access Point Installation Guide Polski [Polish]
Niniejszym Allied Telesis owiadcza, e wireless access point jest zgodny z zasadniczymi wymogami oraz pozostaymi stosownymi postanowieniami Dyrektywy 1999/5/EC. Portugus
[Portuguese]
Allied Telesis declara que este wireless access point est conforme com os requisitos essenciais e outras disposies da Directiva 1999/5/CE. Slovensko
[Slovenian]
Slovensky
[Slovak]
Suomi [Finnish]
Allied Telesis izjavlja, da je ta wireless access point v skladu z bistvenimi zahtevami in ostalimi relevantnimi doloili direktive 1999/5/ES. Allied Telesis tmto vyhlasuje, e wireless access point spa zkladn poiadavky a vetky prslun ustanovenia Smernice 1999/5/ES. Allied Telesis vakuuttaa tten ett wireless access point tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen. Svenska
[Swedish]
Hrmed intygar Allied Telesis att denna wireless access point str I verensstmmelse med de vsentliga egenskapskrav och vriga relevanta bestmmelser som framgr av direktiv 1999/5/EG. 45 Draft 11-11-2016 Appendix B: Regulatory & Compliance Statements 46 Draft 11-11-2016
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2017-02-08 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX | Class II permissive change or modification of presently authorized equipment |
2 | 2016-04-27 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX | Original Equipment |
3 | 2412 ~ 2462 | DTS - Digital Transmission System |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 | Effective |
2017-02-08
|
||||
1 2 3 |
2016-04-27
|
|||||
1 2 3 | Applicant's complete, legal business name |
Allied Telesis K.K.
|
||||
1 2 3 | FCC Registration Number (FRN) |
0009668120
|
||||
1 2 3 | Physical Address |
2nd. TOC Bldg. 7-21-11 Nishi-Gotanda
|
||||
1 2 3 |
Tokyo, N/A 1430031
|
|||||
1 2 3 |
Japan
|
|||||
app s | TCB Information | |||||
1 2 3 | TCB Application Email Address |
c******@telefication.com
|
||||
1 2 3 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 2 3 | Grantee Code |
RSL
|
||||
1 2 3 | Equipment Product Code |
AP500
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 | Name |
S******** T******
|
||||
1 2 3 | Telephone Number |
+81 3********
|
||||
1 2 3 | Fax Number |
+81 3********
|
||||
1 2 3 |
s******@allied-telesis.co.jp
|
|||||
app s | Technical Contact | |||||
1 2 3 | Firm Name |
Bureau Veritas Consumer Products Services
|
||||
1 2 3 | Name |
A****** W****
|
||||
1 2 3 | Physical Address |
No.19, Hwa Ya 2nd Rd, Wen Hwa Tsuen
|
||||
1 2 3 |
Taiwan
|
|||||
1 2 3 | Telephone Number |
88633********
|
||||
1 2 3 | Fax Number |
88633********
|
||||
1 2 3 |
a******@tw.bureauveritas.com
|
|||||
app s | Non Technical Contact | |||||
1 2 3 | Firm Name |
Bureau Veritas Consumer Products Services
|
||||
1 2 3 | Name |
A****** W****
|
||||
1 2 3 | Physical Address |
No.19, Hwa Ya 2nd Rd, Wen Hwa Tsuen
|
||||
1 2 3 |
Taiwan
|
|||||
1 2 3 | Telephone Number |
88633********
|
||||
1 2 3 | Fax Number |
88633********
|
||||
1 2 3 |
a******@tw.bureauveritas.com
|
|||||
app s | Confidentiality (long or short term) | |||||
1 2 3 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 | Equipment Class | NII - Unlicensed National Information Infrastructure TX | ||||
1 2 3 | DTS - Digital Transmission System | |||||
1 2 3 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Cloud-Managed Enterprise-class Wireless Access Point with IEEE802.11a/b/g/n/ac Dual Radio | ||||
1 2 3 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | Yes | ||||
1 2 3 | No | |||||
1 2 3 | Modular Equipment Type | Does not apply | ||||
1 2 3 | Purpose / Application is for | Class II permissive change or modification of presently authorized equipment | ||||
1 2 3 | Original Equipment | |||||
1 2 3 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 | Grant Comments | CIIPC: Adding DFS band by sofware enabling . Output power listed is conducted. The antenna(s) used for this transmitter must be used to provide a separation distance of at least 26 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. Operations in 5150-5250 MHz band is for indoor use only. This device has a 20/40/80 MHz bandwidth mode. The 80 MHz mode is limited to channel at 5210MHz, 5290MHz, 5530MHz, 5610MHz and 5775 MHz. | ||||
1 2 3 | Output power listed is conducted. The antenna(s) used for this transmitter must be used to provide a separation distance of at least 26 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. Operations in 5150-5250 MHz band is for indoor use only. This device has a 20/40/80 MHz bandwidth mode. The 80 MHz mode is limited to channel at 5210MHz, and 5775 MHz. | |||||
1 2 3 | Output power listed is conducted. The antenna(s) used for this transmitter must be used to provide a separation distance of at least 26 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance. This device has a 20/40 MHz bandwidth mode. | |||||
1 2 3 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 | Firm Name |
Bureau Veritas CPS (H.K.) Ltd., Taoyuan Branch
|
||||
1 2 3 |
Bureau Veritas CPS(H.K.) Ltd., Taoyuan Branch
|
|||||
1 2 3 | Name |
K**** L****
|
||||
1 2 3 |
E****** L********
|
|||||
1 2 3 | Telephone Number |
+886-******** Extension:
|
||||
1 2 3 |
+886-********
|
|||||
1 2 3 | Fax Number |
+886-********
|
||||
1 2 3 |
+886-********
|
|||||
1 2 3 |
k******@tw.bureauveritas.com
|
|||||
1 2 3 |
e******@tw.bureauveritas.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15E | 38 CC MO | 5180 | 5240 | 0.374 | |||||||||||||||||||||||||||||||||||
1 | 2 | 15E | 38 CC MO | 5745 | 5825 | 0.374 | |||||||||||||||||||||||||||||||||||
1 | 3 | 15E | 38 CC MO ND | 5260 | 5320 | 0.183 | |||||||||||||||||||||||||||||||||||
1 | 4 | 15E | 38 CC MO ND | 5500 | 5700 | 0.249 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15E | 38 CC MO | 5180 | 5240 | 0.374 | |||||||||||||||||||||||||||||||||||
2 | 2 | 15E | 38 CC MO | 5745 | 5825 | 0.374 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15C | CC MO | 2412.00000000 | 2462.00000000 | 0.3620000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC