User Manual Keypad 1 4 7 X 2 5 8 0 3 6 9 CUS OFF Anker Innovations Limited. All rights reserved. eufy Security and eufy Security Logo are trademarks of Anker Innovations Limited, registered in the United States and other countries. All other trademarks are the property of their respective owners. Model: T8960 FCC ID:2AOKB-T8960 IC:23451-T8960 51005002022 V01 TABLE OF CONTENTS Whats Included 02 14 OTA Update Product Overview 03 15 Resetting Your Keypad Mounting Your Keypad 05 15 Specification Using the Keypad 09 15 Troubleshooting Operating on the eufy Security App 13 16 Notice Charging Your Keypad 14 19 Customer Service English 01 WHATS INCLUDED PRODUCT OVERVIEW For Keypad Installation Keypad 2 5 8 0 1 4 3 7 X 6 9 1 4 7 X 2 5 8 0 3 6 9 CUS OFF CUS OFF User Manual QSG QSG Keypad T8960 Mounting Screws User Manual Charging Cable Welcome Card 3M Adhesive Sticker * 2 3 4 2 5 1 3 6 9 1 4 7 X 2 5 8 0 CUS OFF 9 8 6 7 Press and hold for 3 seconds to trigger the alarm Press and hold for 2 seconds to pair with HomeBase Panic Button SYNC Button Reset LED Indicator Buzzer Power Indicator Micro-USB Charging Port Keypad Buttons Motion Sensor 02 English English 03 Adding the Keypad to the System LED Indicator Description Note: Make sure youve first completed the setup of your eufy Security HomeBase. Make sure the keypad is fully charged. A fully-charged keypads battery can last for 6 months per charge. 1. Go to Add Device, and then select Keypad to add it to your system.1 Blinking blue Solid blue Blinking red Off Pairing to HomeBase Paired with HomeBase Not connected to HomeBase Standby or pairing failed MOUNTING YOUR KEYPAD 3 6 9 2 5 8 0 4 7 X CUS OFF Mount the Keypad To mount the keypad:
Option 1: Use the adhesive strips 1. Stick the adhesive strips on the keypad, and then tear off the removable film. 2. Press and hold the SYNC button for 2 seconds until the LED indicator blinks blue. This indicates that The Keypad is waiting to pair. The LED indicator turns solid blue for 5 seconds to indicate the pairing is completed. 3. Follow the on-screen instructions to complete the setup process. Note: You can add up to 3 keypads to your HomeBase. 04 English English 05 2. Stick the keypad onto the wall. 2. Place the mounting plate against the wall, matching UP and Down as indicated on the back of the mounting bracket. Push a pencil tip through the holes on the mounting bracket to mark the location for mounting the keypad. 1 4 7 X 2 5 8 0 3 6 9 CUS OFF Option 2: Use the mounting screws 1. Slide the mounting bracket off. 3. Drill holes with a drill bit (15/64 / 6 mm) at each marking. 06 English English 07 4. Insert anchors into the holes, and fix the mounting bracket onto the wall with the provided screws. No anchors are needed on wooden walls. USING THE KEYPAD 5. Slide the keypad down until it snaps perfectly onto the mounting bracket. 3 6 9 2 5 8 0 1 4 7 X C U S O F F Keypad Mode Introduction The Keypad features four modes: Away, Home, Customized and Disarmed, which are associated with four Keypad buttons respectively. Press to activate Away mode Press to activate Home mode Press to activate Customized mode Press to disarm the system Away mode: All sensors will be activated and your house will be monitored. The system is armed. Any movement will be detected and an alarm will be triggered. Recommended using when you are away from home. Home mode: Interior sensors are disabled, while the exterior sensors are activated. Recommended using when you are at home and want to be alerted about any break-
ins outside the house. Customized mode: Recommended if you feel a customized security mode is needed to match your specific life requirements. Disarmed mode: No sensors are activated, leaving your house unmonitored. Arm, Disarm and Turn off an Alarm To arm the system, enter the access code and press the or button. To disarm the system, enter the access code and press the To turn off an alarm, enter the access code and press . The on-going alarm will be turned off with the devices security mode unchanged. When you turn off the alarm, the alarms of all the devices connected to HomeBase will be turned off. button. 08 English English 09 Set Customized Security Mode To set a customized security mode using the eufy Security app:
Device Bypass 1. Open the Keypad homepage. 2. Tap the Security tab. settings. 3. Tap the Modes tab and then tap Customize to add your personalized 4. Follow the on-screen instructions to define the actions of sensors. When the customized mode is activated, the sensors will act as defined in the app. 5. Go to the Keypad homepage, tap Button Allocation and assign the customized mode to the button. For example, you could customize a Sleep Mode in which only certain sensors are monitored and alarms are triggered. When you press the button, Sleep Mode will be activated. Switch between Away / Home / Customized / Disarmed modes To switch between Away / Home / Customized / Disarmed modes:
1. Enter the access code, which is an optional setting on the eufy Security app. 2. Press
to switch to the corresponding mode. Note: Access code is recommended to use when you switch from Away to Disarm, while it is not necessary otherwise. Device bypass means that the system will ignore faulty sensors for a specific time while the system is armed. When you switch to Home, Away or any customized security mode, the system will check if there are any issues with all your devices. You may need to bypass a particular sensor in the following scenarios:
You want to leave a sensor off while the system is armed. o Example: You arm the system but want to leave a window open. o You are sleeping at home and want the room to be unmonitored. A sensor malfunctions and you dont have time to deal with it. A sensor is not connected to the HomeBase and cannot be detected. If any issues are detected, the and keypad buttons will flash simultaneously. You may need to:
Select to bypass faulty devices. Then you can switch to the desired mode. Select to cancel the operation. Then you cannot switch the current security mode. Note: Each time you switch the security mode, the system will re-check whether your devices are working properly. Make sure there is at least one active sensor in a mode that can arm the system, or you cannot switch the security mode. Panic Alarm The Panic alarm can be used in the case of an emergency. To trigger an emergency alarm, press and hold the Panic button for 3 seconds. Once the emergency alarm is triggered, the LED indicator blinks red quickly for 3 seconds, the alarm coming from HomeBase will be heard, and text notifications will be sent to you/the administrator via the eufy Security app and email. 10 English English 11 Blinking white Failed to switch mode Name the device LED Indication LED indicator Status Description Keypad indicator blinks white 3 times Access code error Numeric keypad area Only and buttons blink white for 5s Device faults detected that must be dealt with to switch to a certain mode Solid blue The current mode is active Mode button (
) Blinking blue Solid white The current mode is active and the countdown has started for you to leave the house. Device faults detected that must be dealt with to switch to a certain mode
) buttons blink blue Note: When the Away (
simultaneously, it indicates that the current security mode is not associated with these buttons or specified on the app.
)/ Home (
)/CUS (
Buzzer Indication Scenario Buzzer Description Press any key on the keypad Buzzes once Operation error (access code /
Mode switch error) Buzzes three times Countdown reminder Buzzes continuously until the end Waiting to bypass devices Buzzes for 5s Press Panic button for 3s Buzzes quickly for 3s OPERATING ON THE EUFY SECURITY APP All operations, such as mode switch, alarm on / off, device bypass, OTA update can be performed on the eufy Security app. Keypad Settings On the eufy Security app, you can create the following settings:
Set Away, Home, Customized, and Disarm security modes. Make sure the mode associates to the Keypad button accordingly. Change access code Create access codes for other family members or guests. Up to 6 access codes are supported. The access code should be 4 digits to 8 digits by default. Set emergency code. After entering the set code, the alarm will be disabled. A specified message will be sent to emergency contacts via the app. Synchronize the Keypad status: Connected, disconnected, charging, factory default. Access Code Management The eufy Security app allows you to assign an access code to your family members, friends or visitors. To assign the access code to them, open the eufy Security app, go to the Keypads Device page, enter the user name and assign a new access code. You can set an expiration date for each access code. Access codes beyond the expiration date are invalid. This may be suitable for temporary visitors. Note: Up to 6 access codes can be added on one HomeBase. 12 English English 13 CHARGING YOUR KEYPAD RESETTING YOUR KEYPAD Before charging your keypad, check whether the Keypad power is low. When the Keypad power is low:
The Keypads LED indicator will flash red for 5 seconds when movement is detected nearby. On the eufy Security app, the Keypad power level icon will turn red. To charge your Keypad, use the micro USB cable and charger (not provided). When a keypad malfunction occurs, use a sharp-pointed object (such as SIM card opener) to reset the keypad. SPECIFICATION Wi-Fi Frequency: Sub-1G: 866~866.8MHz Cell Capacity: 2600 mAh USB-A input: 5V 1A Working temperaure: -10C - 50C / 14F - 104F Storage temperature: -20C - 60C / -4F - 140F TROUBLESHOOTING The keypad keeps blinking red. This indicates the keypad is disconnected from the HomeBase. Check whether the HomeBase is charged. Reset the keypad Check whether there is wireless interference nearby. Take the keypad closer to the HomeBase For troubleshooting, check the FAQ section in the eufy Security app. 1 4 7 X 2 5 8 0 3 6 9 CUS OFF Charging indicator Solid red Solid blue Charging Fully charged OTA UPDATE In some cases, the system may push OTA updates automatically. When the OTA update begins, the LED indicator keeps flashing red until the process is completed. To make sure the software is always the latest version, check your software updates and follow the on-screen instructions to update the firmware manually. 14 English English 15 NOTICE FCC Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Warning: Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation between the equipment and receiver. (3) Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. (4) Consult the dealer or an experienced radio / TV technician for help. FCC Radio Frequency Exposure Statement The device has been evaluated to meet general RF exposure requirements. The device can be used in fixed/mobile exposure condition. The min separation distance is 20cm. Notice: Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with FCC regulations. The following importer is the responsible party:
Company Name: POWER MOBILE LIFE, LLC Address: 400 108th Ave NE Ste 400, Bellevue, WA 98004-5541 Telephone:1-800-988-7973 This product complies with the radio interference requirements of the European Community. Declaration of Conformity Hereby, Anker Innovations Limited declares that this device is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. For the declaration of conformity, visit www.eufylife.com. Do not use the Device in the environment at too high or too low temperature, never expose the Device under strong sunshine or too wet environment. The suitable temperature for the product and accessories is -10C-50C. RF exposure information: The Maximum Permissible Exposure (MPE) level has been calculated based on a distance of d=20 cm between the device and the human body. To maintain compliance with RF exposure requirement, use product that maintain a 20cm distance between the device and the human body. CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS SUB-1G Frequency range: 866 ~ 866.8MHz Max Output Power: 11.746dBm The following importer is the responsible party (contact for EU matters only) Importer: Anker Technology (UK) Ltd Importer Address: Suite B, Fairgate House, 205 Kings Road, Tyseley, Birmingham B11 2AA, United Kingdom This product is designed and manufactured with high quality materials and components, which can be recycled and reused. This symbol means the product must not be discarded as household waste, and should be delivered to an appropriate collection facility for recycling. Proper disposal and recycling helps protect natural resources, human health and the environment. For more information on disposal and recycling of this product, contact your local municipality, disposal service, or the shop where you bought this product. IC Statement This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:
16 English English 17
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired operation of the device."
Le prsent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes:
(1) l'appareil nedoit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement."
This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. IC RF Statement:
When using the product, maintain a distance of 20cm from the body to ensure compliance with RF exposure requirements. Lors de l'utilisation du produit, maintenez une distance de 20 cm du corps afin de vous conformer aux exigences en matire d'exposition RF. FCC ID: 2AOKB-T8960 IC: 23451-T8960 Anker Innovations Limited Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong CUSTOMER SERVICE Warranty 12-month limited warranty
+1 (800) 988 7973 Mon-Fri 9AM-5PM (PT)
+44 (0) 1604 936 200 Mon-Fri 6AM-11AM (GMT)
+49 (0) 69 9579 7960 Mon-Fri 6:00-11:00 Customer Support: support@eufylife.com 18 English English 19