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IPC4100 Release 1.0 Installation and Operation Guide STANDARD 365-095-33577 Revision x.1 June 2018 2018 ARRIS Enterprises LLC. All Rights Reserved. IPC4100 51.0 Installation and Operation Guide STANDARD Revision x.1 ARRIS Copyrights and Trademarks 2018 ARRIS Enterprises LLC. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises LLC. (ARRIS). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. Revision History Revision Description 1.0 Initial Release Revision Date June 2018 Table of Contents 1. 2. 3. 4. 5. 6. 7. Important safety considerations .............................................................................. 5 During transportation to the subscriber home ................................................................. 5 During installation ............................................................................................................. 6 FCC compliance ....................................................................................................... 7 FCC declaration of conformity ........................................................................................... 7 Product features ..................................................................................................... 8 IPC4100 Standard features ................................................................................................ 8 Standard data features ...................................................................................................... 8 Standard Miscellaneous Features ..................................................................................... 9 IPC4100 rear panel ................................................................................................ 10 IPC4100Front panel ............................................................................................... 11 IPC4100 installation overview ............................................................................... 11 Completing prerequisites ...................................................................................... 12 Checking the home coaxial network topology ....................................................... 12 Determining the video connection option ............................................................. 14 Connecting audio .................................................................................................... 14 Connecting the home router .................................................................................. 15 Connecting homes with multiple existing cable drops ........................................... 15 Connecting the home router embedded MoCA ONT .......................................... 15 8. Reviewing the IPC4100 installation steps ............................................................... 16 Connecting a High-Definition TV (HDTV) for video ................................................. 17 Connecting an HDTV and an A/V receiver for video ............................................... 17 9. Performing remote control operational check ....................................................... 19 10. Understanding auto-provisioning .......................................................................... 19 Starting the auto-provisioning process ........................................................................... 20 Reviewing sample IPC4100 self-test screens................................................................... 21 11. Accessing the Basic User Interface (BUI) ................................................................ 25 12. Optimizing High-Definition (HD) settings ............................................................... 26 Viewing additional HDMI settings ................................................................................... 28 Additional Closed Caption settings .................................................................................. 31 Graphics Overlaying the Video ........................................................................................ 34 IPC4100 Release 1.0 Installation and Operation Guide 3 STANDARD 365-095-33577 Revision x.1 13. Configuring Diagnostics ......................................................................................... 36 d0 Navigating the Diagnostics menu ............................................................................... 36 d01 Viewing General Status ............................................................................................ 37 d02 Unit Address / Security ............................................................................................. 41 d03 Code and Download Menu ....................................................................................... 44 d04 Channel and Session Menu ...................................................................................... 51 d07 Audio / Video Status ................................................................................................. 55 d06 Memory and CPU Status ........................................................................................... 58 d07 Interface / Port Status .............................................................................................. 58 d8 Connected Home ........................................................................................................ 62 MoCA Node Network .............................................................................................. 64 MoCA Tx and Rx Phy rates ...................................................................................... 65 MoCA Power and Attenuation Level ...................................................................... 66 MoCA RX packet counts .......................................................................................... 67 MoCA Short Term Packet Counts ........................................................................... 68 MoCA Priority QoS .................................................................................................. 69 Ethernet Hardware Configuration .......................................................................... 70 Registered client list (IP client) ............................................................................... 71 DHCP link status ...................................................................................................... 72 LAN and QoS ........................................................................................................... 73 d09 Purchase / Poll / Upstream Status ............................................................................ 74 d10 IN BAND Status ......................................................................................................... 76 d11 Out-of-Band (OOB) Status ........................................................................................ 79 d12 Keypad Status ........................................................................................................... 81 d13 DRM Info ................................................................................................................... 82 d14 OTT Session History .................................................................................................. 83 14. Troubleshooting .................................................................................................... 84 15. Definitions, Acronyms and Abbreviations .............................................................. 89 16. ARRIS Contacts ...................................................................................................... 91 STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 4 Chapter 1 Important safety considerations Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturers instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Only use attachments/accessories specified by the manufacturer. Unplug this apparatus during lightning storms or when unused for long periods of time. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. WARNING - To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. The apparatus requires careful handling to avoid potential damage to its internal components which can lead to the loss of recorded data. Be sure to follow these requirements during transportation and installation. During transportation to the subscriber home Transport the IPC4100 in its shipping box or an equally padded container. Do not expose the terminal to rain or moisture. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 5 Chapter 1:
During installation Do not place the IPC4100 in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. Install the IPC4100 so that its position does not interfere with its proper ventilation. For example, do not place the IPC4100 on a bed, sofa, rug, or similar surface that could block the ventilation openings. Install the IPC4100 away from heat sources such as radiators, heat registers and stoves. Installation of the IPC4100 near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the IPC4100 does not exceed 40 C (104 F). Place the IPC4100 on a flat surface not prone to vibration or impact. Do not install the IPC4100 in an area where condensation occurs. To prevent the temporary loss of guide data and cause a temporarily non-responding IPC4100, do not plug the AC power cord into a switched power outlet. To avoid shock and vibration damage to internal components do not move the IPC4100 while it is plugged in. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 6 FCC compliance Chapter 2 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the Increase the separation between the equipment and receiver. Consult the dealer or an experienced radio/TV technician for help. receiver is connected. CAUTION: Changes or modifications not expressly approved by ARRIS for compliance could void the users authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC declaration of conformity ARRIS Enterprises, LLC., 3871 Lakefield Drive, Suwanee, GA 30024, declares that the IPC4100 set-tops comply with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 7 Product features Chapter 3 This manual provides instructions for system operator personnel to install the ARRIS IPC4100 High Definition set-top. This unit includes a high-end processor, expanded memory, and enhanced graphics to support digital, on-demand, and interactive services. It provides a full complement of interconnection options. The IPC4100 provides the following advanced functionality:
Authorization and purchase of on-demand programming High-Definition Television (HDTV) and Ultra-High Definition Television (UHDTV) video decoding HDTV and UHDTV output through component video (YPbPr) or High-Definition Multimedia Interface (HDMI) Surround-sound audio through a variety of analog and digital interconnection options Live playback and LOD buffering capabilities to pause and time shift live video and seamlessly record for all connected televisions Built-in MoCA 2.0 802.11ac Wi-Fi home networking As with all ARRIS digital set-tops, the hardware features are enabled by core operating and third-party application software. IPC4100 Standard features Industry-standard video, audio, and data outputs Supports advanced ultra high-definition 4K video and HEVC and VP8/VP9 decode Embedded IP networking over coaxial cable with integrated MoCA 2.0 Wi-Fi security: WPA-PSK WEP-64/128, WPA, WPA2 Dolby 5.1 (all Outputs) and Dolby Digital Plus 7.1 digital audio (HDMI only) Rear panel USB 2.0 port Integrated 802.11ac Wi-Fi with 4x4 5GHz Standard data features 8 GB flash memory 2 GB DRAM One rear Universal Serial Bus (USB) 2.0 port 10/100 BASE-T Ethernet Port (RJ-45) STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 8 Chapter 3:
Standard Miscellaneous Features Messaging capabilities Digital diagnostics Four-digit, seven-segment LED display STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 9 Chapter 4 IPC4100 rear panel The IPC4100 rear panel contains ports and connectors for video, audio, RF cabling, data output, and data interface. Some connectors are not enabled and require application software support. Figure 1: IPC4100 Rear Panel Port/Connector 1 Cable In 2 3 4 5 6 7 8 Ethernet*
Optical Audio*
HDMI IR Remote Input USB 2.0 12V DC, 1.5A Power LED Description Connects to a coaxial cable that delivers the signal from your service provider Connects to an Ethernet device Connects to the Dolby Digital 5.1 audio or PCM output on a digital audio device Connects to a high-definition TV (HDTV) Connects to a remote-control set-top accessory cable Connects to a high-speed peripheral device Connects the power cord to the IPC4100 Power supply indicator
*This option is dependent upon application setting and availability in content. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 10 Chapter 4:
IPC4100Front panel The IPC4100 front panel provides the mechanical Power/Standby button and the LED Clock/Channel number display. IPC4100 Front Panel 1 2 Component Power Display Reboot Description Indicates if power is on (green) or off (no light). Indicates if gateway is rebooting. IPC4100 installation overview This section provides instructions for connecting and configuring the IPC4100 in a multi-television screen household. The IPC4100 supports an auto-provisioning feature that automates many of the tasks required to configure and provision the in-home IP video components. The installation will include the following series of steps:
Connecting the home router (page 15) Connecting the RF coaxial cable to the RF connector on each set-top Connecting the A/V connections for each set top to the home theater equipment Performing the Auto-Provisioning procedures from the IPC4100 On-screen menu. See Understanding auto-provisioning (page 19). Optimizing High-Definition (HD) settings (page 26) STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 11 Chapter 5 Completing prerequisites Before you move or change components on the subscribers entertainment system, do the following:
Make sure you have all the required tools and equipment. Review the installation instructions. Check the home coaxial topology. Make sure no cable network or satellite dish is connected. Make sure there are no amplifiers that could interfere with the MoCA network. Determine the numbers and type of splitters used. Verify that the signal at each coaxial outlet you will use is in the range -10 to +10 dBmV. If necessary, replace or move amplifiers or splitters. Check the home entertainment system. Determine if you are connecting to one of the following:
Standard-Definition analog NTSC TV (supporting RF input) Baseband Composite video High-Definition TV (UDH, HDMI, or DVI) Determine if the subscriber has other equipment to be connected to the terminal (Home Theater or A/V receiver, VCR, etc.). Verify that you have the necessary cables and other required items. Have the customer specify where the IPC4100 media server should be installed. Note: Make sure to install the IPC4100 media server before connecting any other set-tops. Write down the MAC address and serial number for each IPC4100 and IP Client set-top box. The labels are located on the bottom of the devices. Figure 2: Set-Top Box MAC Address Checking the home coaxial network topology This procedure assumes you are networking at least one IPC4100 and one or more IP Client STBs. Before you install the IPC4100, do the following:
1. Create a table listing for each of the following:
STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 12 Chapter 5:
Every room where you plan to install a set-top The signal levels you measured at the RF cable outlets HFC MAC Address located on the label on the bottom of the set-top used in that room 2. Optionally, you can include information such as the set-top type, serial numbers, and anything else you or the service provider considers useful. The following table provides an example of signal levels and MAC addresses. Room Router Cable Outlet Signal Level
-2 dBmV Set-top Type Set-top MAC Address 001225xxxxxx None Living Room
-6 dBmV 001225xxxxxx IPC4100 Den
-8 dBmV 001225xxxxxx IPC4100 Master bedroom 1. -16 dBmV 001225xxxxxx IPC4100 Serial Number 2. Use your TV signal tester at the coaxial outlet where you will connect any MoCA set-top box and router. Verify that the signal level of the highest downstream digital channel frequency is between -10 and 10 dBmV. Record your readings in a table similar to Table 6 above. A signal level of +0 dBmV is ideal. Note: If the signal level is less than -10 dBmV, you must correct the problem before installing the set-top box. 3. If possible, determine whether there are one or more in-line coaxial RF amplifiers. If possible, move the existing amplifier to a position near the point of entry. See Troubleshooting for more information. 4. If possible, determine how many splitters, and what kind, are in use. An older splitter, such as an old eight-way splitter, may have unacceptably high throughput loss. Replace any splitter cascades having a loss of 18 dB or more. 5. If the signal level at one or more coaxial outputs remains unacceptably low, the power loss may be caused by long coaxial cable runs using cable of insufficient quality. For example, a 330 ft (100 m) cable can reduce the power by 20 to 27 dB, depending on the cable quality. This results in a very low power level at the outlet of about -5 to -10 dBmV or lower. This loss, combined with loss from a splitter, causes marginal MoCA network performance. 6. If you make any changes to the network, repeat steps 1 and 2. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 13 Chapter 5:
Caution: Be sure all connections are properly secured. Poor F-connector fittings or poor grounding can cause ingress. Determining the video connection option Use the following guidelines to determine the best video connection for the subscribers home entertainment system. To determine the available video inputs on the TV, check the manual supplied with the TV or the TV itself. The IPC4100 offers the following video outputs:
Connection Type HDMI Description HDMI offers higher quality HD video than TV Type HDTV and SDTV component video. HDMI provides both video and audio connections. If you use HDMI, no separate audio connection to the TV is required. HDMI is compatible with DVI. If the TV has a DVI input, you can use an HDMI-to-DVI converter cable or adapter to connect to the IPC4100 HDMI connector. If DVI is used, a separate audio connection to the TV will be needed. Use the composite video output (video) connection on the TV. Video (Composite) SDTV only Connecting audio When connecting to a home theater receiver, depending on its inputs, you can use the following IPC4100 audio outputs:
Connection Type Digital audio optical (S/PDIF) Baseband Audio L and R Description If the receiver supports it, use the digital audio optical
(S/PDIF) audio output to deliver Dolby Digital audio to a Dolby Digital home theater receiver. Audio is available via HDMI and no further audio connection is required. If the audio receiver does not support Dolby Digital, use the baseband audio l and r outputs to connect to the audio receiver. In most cases, the optical S/PDIF or coaxial digital RCA output offers better audio quality and support for 5.1 Surround Sound. The cabling diagrams show sample audio/video (A/V) connections to an audio receiver, where the receiver functions as an A/V router. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 14 Chapter 5:
When connecting to an audio receiver, reference its installation instructions for directions on connecting to baseband and digital (S/PDIF) audio ports. Note: The VCR and TV receive their A/V signals from the currently selected input device on the audio receiver. This is important when the subscriber has another A/V device such as a DVD player, a secondary VCR, a CD player, or other electronic component. We recommend connecting the TV to the monitor output so on-screen menus for the receiver can be displayed. In many cases, the receivers themselves have interactive on-screen menus. Connecting the home router To connect the home router:
1. Connect the Ethernet cable you routed from the ONT to the WAN Ethernet port on the home router. 2. Make sure the router is powered ON. 3. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the instructions provided with the router. Connecting homes with multiple existing cable drops Some customer premises may have multiple coaxial inputs from one or more taps, typically entering different locations in the home. For the PON, it is practical to have one connection only per customer premises. You must use a splitter and cabling to connect any additional drops to the ONT. The routing will depend on the layout of the home and customer preference. Connecting the home router embedded MoCA ONT To connect the home router:
1. Connect the coaxial cable you routed from the ONT to the coax/MoCA port on the home router. 2. Make sure the router is powered ON. 3. Enable Dynamic Host Configuration Protocol (DHCP) on the router. Follow the instructions provided with the router. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 15 Chapter 6 Reviewing the IPC4100 installation steps 1. Determine if you are connecting to one of the following:
a. High-Definition TV or monitor - Use the HDMI output. No other video connection supports HDTV. If the TV has no HDMI input but does have a DVI input, connect a DVI-to-HDMI adapter or cable to the HDMI out connector on the IPC4100 set-top and the DVI-HDTV connector on your TV. b. Standard-Definition TV - Connect the composite video connector using a composite
(RCA phono) cable. 2. Determine if you are connecting the audio to a home theater receiver or directly to the TV:
a. For an HDMI video connection, no additional audio connections to the TV are required. b. For a DVI video connection, additional audio connections to the TV are required. c. If the receiver or TV has a digital audio (S/PDIF) input, use the Optical Audio (S/PDIF) output. Otherwise, use the baseband left and right audio outputs. 3. Locate the cabling diagram(s) that best match your planned configuration. 4. Connect the audio and video cables as shown in the diagram you are using. 5. Determine if you are connecting to a data device. For installation details, refer to the instructions included with the data device. 6. Connect the FiOS TV In terminal to the coaxial cable wall outlet. 7. Perform the operational check for the remote control. See Performing remote control operational check (page 19). 8. Optimize the high-definition settings. See Optimizing the High Definition Settings (page 26). STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 16 Chapter 6:
Connecting a High-Definition TV (HDTV) for video Do the following for the best possible HDTV video quality:
1. If the TV has an HDMI input, connect it to the HDMI output on the IPC4100. 2. If the TV has a DVI input, connect it to the HDMI output on the IPC4100 using an HDMI-to-DVI converter cable or adapter. Figure 3: High-Definition TV (HDTV) for Video Connection Note: Because HDMI provides both video and audio output, no additional audio connections to the TV are required. Connecting an HDTV and an A/V receiver for video Note: If the A/V receiver includes an HDMI input and output, the IPC4100 HDMI output can be connected directly to the A/V receivers input and the A/V receivers HDMI output directly to the TV. Because HDMI provides both video and audio output, no additional audio connections to the A/V Receiver and TV are required. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 17 Chapter 6:
Figure 4: High-Definition TV (HDTV) and an A/V Receiver for Video Connection STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 18 Chapter 7 Performing remote control operational check The operational check tests communication with the remote control. Feature Power ON Channel Selection Volume Control Table 1. Remote Control Test Testing Procedure Press Power on the remote control to turn ON the IPC4100. Scan through the channels using the Channel +
or - keys. Tune to several channels by entering the channel number using the numeric keys. Press Volume + or - on the remote control to increase the volume to its upper limit, lowest level, and to a comfortable level. Press mute to turn the sound off. Press mute again to restore the sound. If the IPC4100 does not operate properly, see Troubleshooting for more information. Understanding auto-provisioning The auto-provisioning process will streamline the set-top installation and provide informative diagnostics that will assist you in resolving issues as they are detected. After the IPC4100 and IP Client set-tops are connected to the home network and the IPC4100 is powered ON, an automatic pre-health check is performed to identify any potential connection problems. The IPC4100 will conduct a series of self-tests to verify proper network connectivity and signal levels. During the activation process, the system health and status are monitored and displayed on the IPC4100 Onscreen menu. Instructions are provided to help resolve any problems discovered during the activation process. If you encounter any additional problems during the automated health check, see Troubleshooting for more information. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 19 Chapter 7:
Note: The IPC4100 must be provisioned first in order to properly prepare the IPC1100 for activation. After the registration process, the software download process will begin. A progress indicator on the IPC4100 will show the appropriate steps for the following processes:
Server Connection Software Server Identification Software Download Starting the auto-provisioning process To start the auto-provisioning process:
1. Plug the power cord on the IPC4100 into an electrical wall outlet. 2. Do NOT power ON the IPC4100 set-top(s) until after the network and TV connections are completed. 3. Press OK on the IPC4100 remote control when the Verizon Welcome screen displays. 4. Note: If Prok, PrOK, or PrOH appears on the IPC4100 front panel LED display, press the OK button on the IPC4100 top panel or hand-held remote. 5. The Verizon Welcome-Start Activation screen displays and the IPC4100 automatically starts performing a series of self-tests. 6. Press A on the IPC4100 remote control to navigate to the first detailed auto-provisioning screen. Note: If a problem is detected during the connectivity check, follow the on screen instructions to correct the issue. 7. Upon completion of the software download, the device will send a message to the management server which will start the network activation process. 8. After the health check and any necessary corrective steps, the IPC4100 will register with the Verizon provisioning server and production management servers. 9. If any problems are encountered with these steps, follow the onscreen instructions to rectify the problem. 10. The management server will set the IPC4100 to active and instruct it to reboot. After rebooting, the Verizon FiOS TV will start up. The IPC4100 is now ready for service. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 20 Chapter 7:
Reviewing sample IPC4100 self-test screens Note: The screens provided in this section are intended for illustrative purposes only. They are a sampling of the screens you may see during the auto-provisioning process. In some cases, the actual data may differ from the examples provided. Figure 5: Welcome screen STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 21 Chapter 7:
Figure 6: Welcome-Start Activation screen Figure 7: Step 1:-Coax Connection test screen STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 22 Chapter 7:
Figure 8: Step 2: Software Download test screen Figure 9: Step 3: Activation screen STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 23 Chapter 7:
Activation Complete screen (1of 2) Activation Complete screen (2 of 2) STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 24 Chapter 8 Accessing the Basic User Interface (BUI) The BUI contains front panel diagnostics and user settings. The BUI allows you to retrieve diagnostics without having to power OFF the application. To view diagnostics:
1. Method 1 - Press and hold the D key on the IR remote control for five seconds and then release the key to display the BUI Main Menu. a. Select Diagnostics to navigate to the onscreen diagnostics. b. Select User Settings to navigate to the high-definition video User Settings menu. 2. Method 2 Power ON the IPC4100 and then immediately press the Select key (or OK key) on the IR remote control twice. Figure 10: Basic User Interface (BUI) Main Menu Note: The PlayAssure diagnostics are not available once the IPC4100 is booted up. Please refer to the PlayAssure Client Installation and Operation Manual for more information. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 25 Chapter 9 Optimizing High-Definition (HD) settings This section describes how to optimize the SD and HD video settings and closed captioning based on subscriber preferences. Do the following before changing the output settings:
1. Connect the IPC4100 to the other home entertainment devices. 2. Plug the power cord on the IPC4100 into an electrical wall outlet. 3. Check that the IPC4100 has successfully completed the auto-provisioning process and has connectivity to the IPC1100 set-top(s) through the home network. 4. Turn ON the TV. Note: For an HDMI connection, check that the TV is ON and that HDMI is selected as the input before adjusting the settings. ARRIS recommends using certified Standard (or
"category 1") HDMI cables for 1080i or 720p resolutions. A certified high-speed (or
"category 2") HDMI cable is recommended for resolutions of 1080p. There are two methods for accessing the User Setting menu to optimize the output settings:
Use the BUI menu. See Accessing the Basic User Interface (BUI) (page 25) for more information. Power OFF the IPC4100 and immediately press the Select key and then press the Menu key on the remote control. If the TV is ON, the on-screen menu will display the user settings that you can configure. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 26 Chapter 9:
Figure 11: User Settings Screen 5. Use the remote control or the cursor keys on the front panel to navigate the on-screen menus:
Press the p and q keys to highlight the setting you wish to change. Press the u key to select an option. To exit the setting and move to another setting, press the p or q key. To exit the menu and save your settings, press the Power or Menu key. 6. If the User Setting screen does not display on the HDTV screen, the TV may not support the default video output setting. Use the front panel display to adjust the settings as described in There is no video on the TV screen in the Troubleshooting (page 84) section. Settings TV Type HDMI/YPbPr OUTPUT Description Allows you to specify the style of television connected to the set-top. Options include 16:9, 4:3 LETTERBOX, and 4:3 PAN SCAN. By default, the 16:9 option is selected. The options are used as follows:
16:9 designates that a widescreen television is connected to the set-top. 4:3 LETTERBOX designates that a standard screen television is connected to the RCM set-top and that widescreen programs should be scaled to fit the screen with black bars above and below the picture. 4:3 PAN SCAN designates that a standard screen television is connected to the RCM set-top and that widescreen programs should be cropped so that the picture fills the entire screen. Allows you to specify the video output format of the RCM set-top for all content or for all 1080p, 1080i, and 2160p. Options include:
1080p24 The RCM set-top will present programs in the High-Definition 1080p24 format (1920 x 1080 pixels). 1080p30 The RCM set-top will present programs in the High-Definition 1080p30 format (1920 x 1080 pixels). 1080p60 The RCM set-top will present programs in the High-Definition 1080p60 format (1920 x 1080 pixels). 1080i Default option: The RCM set-top will present programs in the High-Definition 1080i format (1920 x 1080 pixels). 2160p24 The RCM set-top will present programs in the High-Definition 2160p24 format (3840 x 2160 pixels). 2160p30 The RCM set-top will present programs in the High-Definition 2160p30 format (3840 x 2160 pixels). 2160p60 The RCM set-top will present programs in the High-Definition 2160p60 format (3840 x 2160 pixels). Some televisions may only support certain video formats. Please consult your STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 27 Chapter 9:
Settings 4:3 Stretch Description televisions user manual for more information on format compatibility. The RCM set-top can detect when the HDMI connection is in use. If you are not using the HDMI connection on the RCM set-top, the HDMI/YPbPr Output setting will display as YPbPr Output in the User Settings Menu. On The RCM set-top will automatically stretch all standard-definition programs to a wide screen aspect ratio and present the video in the format designated by the HDMI/YPbPr Output setting. Note that the Stretch option is only available when the TV Type setting is 16:9. Off Default option: The RCM set-top will create a wide screen version of a standard-definition program by adding black bars to the left and the right of the picture and present the video in the format designated by the HDMI/YPbPr Output setting. Video Sharpness Controls the sharpness adjustment for the video. The sharpness range is from 1 (softest) to 5 (sharpest). The default is 3. Closed Caption Enables or disables closed captions. The front panel display indicates the status of the closed captions. Available options: Enabled or Disabled (default) Allows selection of a preferred audio language. Enables Descriptive Video Service (DVS), if available in the content. Resets all the User Setting configurable parameters to their default values. Pref Audio Lang Descriptive Video Service Restore All Defaults Viewing additional HDMI settings The Additional HDMI Settings menu is used to configure advanced options that affect the operation of the IPC4100 with HDMI and DVI display devices. Adjustable options include:
Display mode Color Space Audio Output mode Lip Sync Lip Sync Delay STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 28 Chapter 9:
1080p24 Pass-Through The Additional HDMI Settings menu screen is illustrated and defined below:
Figure 12: Additional HDMI Settings Screen Table 12 Additional HDMI Settings Fields Field Additional HDMI Settings HDMI/DVI Mode Color Space Description The Additional HDMI Settings option is available whenever an HDMI connection is in place. Selecting this option will present a new menu screen with settings specific to the HDMI connection, for example DVI/HDMI mode, Color Space, Audio Output, and Lip Sync settings. The HDMI/DVI Mode setting allows you to optimize the HDMI output to work with both DVI-equipped televisions and HDMI-equipped televisions. By default, this option is set to HDMI. The options are used as follows:
HDMI The IPC4100 is optimized to work with an HDMI television or home theater receiver. DVI The IPC4100 is optimized to work with a DVI television or display device (connected via an HDMI-to-DVI adapter). The Color Space setting allows you to adjust the color space used by the IPC4100 to generate the video signals on the HDMI output. By default, this option is set to YCC 4:4:4. The options are used as follows:
YCC 4:4:4 The IPC4100 will generate video signals within the YCC color space. RGB The IPC4100 will generate video signals within the RGB color STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 29 Chapter 9:
Field Audio Output Lip Sync Lip Sync Delay Description space. Note: Adjusting these settings could result in a loss of video. Only a professional installer or someone with a good working knowledge of the color spaces supported by the TV should change this setting. The Audio Output setting allows you to specify the digital audio format delivered over the HDMI output by the IPC4100. The options are used as follows:
Auto (default) The IPC4100 will provide the digital audio format specified by the connected device (TV or home theater receiver) when that device was first connected to the IPC4100. L-PCM The IPC4100 will provide all audio in the Linear Pulse Code Modulation digital audio format. The L-PCM format is widely supported by most HDMI televisions and home theater receivers. Pass-Through The IPC4100 will provide the same digital audio format on the HDMI output as is provided with the program being viewed at that time. For example, if the program has a Dolby Digital soundtrack, the IPC4100 will pass the Dolby Digital audio to the HDMI output. This option is most useful when connecting the IPC4100 to a home theater receiver that has HDMI switching capability. Note: Adjusting these settings could result in a loss of audio. Only a professional installer or someone with a good working knowledge of the digital audio formats supported by the TV and/or home theater receiver should change this setting. The Lip Sync setting allows you to adjust the amount of time the audio signal is delayed with respect to the video signal on the HDMI output. Some HDMI televisions and home theater receivers add an extra delay to the video signal during processing which can produce an effect where the audio noticeably "leads" the video. By default, this option is set to Auto. The options are used as follows:
Auto The IPC4100 will automatically delay the audio signal on the HDMI output by the amount of time requested by the connected HDMI device. Manual The IPC4100 will delay the audio signal on the HDMI output by the amount of time selected for the Lip Sync Delay setting. Off The IPC4100 will not delay the audio signal on the HDMI output. The Lip Sync Delay setting is only available when the Lip Sync option has been set to Manual. The Lip Sync Delay setting can be adjusted between 0 milliseconds (msec) and 500 milliseconds in 50 millisecond increments. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 30 Chapter 9:
Field 1080p24 Pass-Through Return To Main Page Restore Automatic Settings Description If the Lip Sync option has been set to either Auto or Off, this option will be disabled and no longer selectable in the menu. Use this option to adjust the HDMI audio delay if you notice that the video image routinely seems to be "behind" the audio soundtrack when using your HDMI device. Enables the pass through of 1080p24 content directly to the TV. Use this option to return to the User Settings Menu main screen. Use this option to restore all of the settings on this screen
(HDMI/DVI Mode, Color Space, Audio Output, and Lip Sync) to their default value. You can also use this option if audio and/or video has been lost after adjusting these settings from their default values. Additional Closed Caption settings The Additional Closed Caption Settings menu is used to adjust the various display options for closed caption legibility. Customizable options include font size, font style, font color, and font opacity. You may also select to view different closed caption services if these are included within the broadcast program. Figure 13: Additional Closed Caption Settings Screen STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 31 Chapter 9:
Table 2. Additional Closed Caption Settings Fields Field Service Selection Description Sets the service used by the IPC4100 to render (draw) the closed captions:
Analog Digital Font Size Font Style Font Color This setting affects closed captions for digital standard definition services. Available options:
CC1 (default), CC2, CC3, CC4, T1, T2, T3, or T4 This setting affects closed captions for digital enhanced definition and high definition services. Available options:
Primary Language (default) Secondary Language 3, 4, 5, or 6 Sets the font size for closed captions. Available options:
Auto (default) Standard Large Small Sets the font style for closed captions. Available options:
Auto (default) Mono Serif Proportion Serif Mono No Serif Proportion No Serif Casual Cursive Small Sets the font color. Available options:
Auto (default) White Black Red Green Blue Yellow Magenta Cyan STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 32 Chapter 9:
Field Font Opacity Font Edge Type Font Edge Color Description Sets the font opacity. Available options:
Auto (default) Transparent Translucent Solid Flashing Sets the edge appearance. Available options:
Auto None Raised Depressed Uniform Left Shadowed Right Shadowed Sets the edge color. Available options:
Auto (Default) White Black Red Green Blue Yellow Magenta Cyan Background Color Sets the background color for closed captions. Available options:
Auto (Default) White Black Red Green Blue Yellow Magenta Cyan Sets the background opacity for closed captions. Available options:
Auto (default) Background Opacity STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 33 Chapter 9:
Field Window Color Window Opacity Control Mode Return to Main Page Restore Closed Caption Defaults Description Transparent Translucent Solid Sets the window color for closed captions. Available options:
Auto (Default) White Black Red Green Blue Yellow Magenta Cyan Sets the window opacity for closed captions. Available options:
Auto (default) Transparent Translucent Solid Flashing Sets the closed caption settings. Available options:
Auto (default) User Selecting this option will return you to the User Setting screen. To reset all of the Additional Closed Caption settings to their default values:
Select this option and press the key. Graphics Overlaying the Video The IPC4100 can generate graphics that overlay the video programming or fill the entire television screen. Common examples include on screen menus (such as the User Setting menu), closed captions, and IPG. The IPC4100 overlays these graphics whenever you open a menu, enable closed captions, or scroll through a program grid. On screen graphics are available for all IPC4100 video outputs. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 34 Chapter 9:
Diagnostics are displayed on the IPC4100 front panel display. You can access, control, and navigate through the diagnostic screens using the IPC4100 front panel controls or remote control. The diagnostics confirm proper installation, including the following:
Checking error states and signal integrity Identifying the cable terminal on the network Verifying communications with the headend The following information applies to the diagnostics outlined in this section:
All indicators are in decimal notation, unless noted otherwise. All signal level and quality indicators use a 1% to 100% scale, unless noted otherwise. Note: All sample displays used in this manual are for illustrative purposes only. The actual data may differ from the examples provided. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 35 Chapter 10 Configuring Diagnostics To access the diagnostics:
1. Make sure the IPC4100 is powered ON. 2. Choose either method below to access the Diagnostics screen:
BUI menu Press and hold the D key on the IR remote control for seven seconds and then release the key to display the BUI Main Menu. Select 01 Diagnostics on the BUI main menu. Enter Diagnostics directly Press Power and then immediately press OK on the remote control twice to open the Diagnostics main menu. This method will power OFF the application and is not recommended if diagnostic information is needed for video or session status. The Diagnostics main menu will display and d01 will appear in the IPC4100 display panel window. d0 Navigating the Diagnostics menu Figure 14: Diagnostics Main Menu Use the following keys on the remote control or IPC4100 front panel to navigate the Diagnostics menus:
1. Press channel channel cursor , or cursor to select d01 through 15. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 36 Chapter 10:
2. Press cursor 3. Select E from the main menu or press Power to exit.
, cursor
, Select, or Enter to execute the selected diagnostic. d01 Viewing General Status This diagnostic displays system status information on the front panel. The information is updated each time the diagnostic is displayed. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 37 Chapter 10:
Field Error Table 3. General Status Fields Description If multiple errors occur, the last recorded error is displayed. EP00 - No error EP01 - Not connected EP03 - DRAM error EP04 - SRAM error EP07 - ROM verification failure EP08 - RAM test failure EP09 - Battery test failure EP11 - Invalid unit address EP12 - Power on self-test failure EP14 - GITV startup failure EP15 - TSI structure corrupt EP18 - Driver initialization failure Platform ID Chip Set Family ID (HW) Family ID (SW) Model ID Settop Local Time DST Active A unique, 16-bit hexadecimal number that identifies the platform image (also called the ROM ID). Identifies the Chip set used by the hardware The manufacturer and product family (in hexadecimal). The model (in hexadecimal). The local time configured by the system Indicates Daylight Savings Time STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 38 Chapter 10:
Field STD Time Offset DST Entry Time DST Exit Time Total Run Time
% Standby Time
% Low Power Time Version Number Encryption Algorithm Channel Map Present Power State Provisioning Status Provisioning Errors Provisioning Error and Description Provisioning Error Corrective Action SSL Device ID DTCP Device ID Config File Version Boot Inform Window Type of Last Successful Inform Time of Last Successful Inform Type of Last Failed Inform Time of last Failed Inform Description Time zone based on standard time offset from GMT Indicates entry of Daylight Savings Time and if DST is currently active Indicates exit of Daylight Savings Time and if DST is currently active The number of hours and minutes since the product last rebooted. Software version of the platform code Indicates secure processor decrypt scheme, for example:
CSA Connect Scrambler algorithm DES Data Encryption Standard Indicates if the product is configured with a Channel Map. Indicates logical power state of product, for example, On or Standby Indicates the Status of auto-provisioning in descriptive text Indicates any error codes provided by the auto-provisioning process Indicates any auto-provisioning error in descriptive text Indicates the corrective action associated with any auto-provisioning error in descriptive text Indicates the Device ID used in SSL Indicates the DTCP Device ID Indicates the version number of the configuration file used to provision the product. Indicates the time window configured for the TR-069 inform delay. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 39 Chapter 10:
Field Connected Activation Status Location State Code County Subdivision County Code Reset Information Description An operations connect or disconnect message determines if the product is True or False. Indicates the Activation Status as provisioned by the headend as True or False (may be VMS or Client Activation Status, depending upon the product). STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 40 Chapter 10:
d02 Unit Address / Security This diagnostic displays the unit address of the M-Card (cable card), if inserted in the M-Card DEVICE ONLY slot. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 41 Chapter 10:
The front panel displays the unit address of the device when the Address/Security screen is displayed, if the device supports a unit address. See the following examples:
Description Table 4. Unit Address Fields YES CableCard is inserted NO CableCard is not inserted A unique decimal number that indicates the unit address of the CableCard. Displayed on the Unit Address Diagnostic screen. The MAC addresses are stored in protected flash and displayed in hexadecimal. Heads Up Display ID The Electronic Serial Number (ESN) used to identify the device to Netflix. The Netflix Ready Device Platform (NRDP) number used for Netflix integration. CableCARD Interface is a status indication of the interface between the RCM and CableCARD. It will indicate Good if no errors were detected, Error if there is a problem detected with establishing the CableCARD interface, or Unsupported CARD if the inserted CableCARD is not an M-CARD. The unique identifier provided by the CableCARD. The unique identifier in the RCM Device Certificate. Field Address/Security CableCard Inserted Unit Address Serial Number MAC Addresses Installed MAC Addresses HUD Netflix ESN Netflix Installation Date Netflix NRDP Netflix Partner Firmware Version Separable Security CARD Interface CableCard ID Host ID STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 42 Chapter 10:
Field Data ID Validation Pairing Method Provider Phone #
Cable Card Object Name Object Ver. Manufacturer HW Version Boot Version 2nd Version Serial Number MAC Address Description A value generated by the CableCARD for the Pairing report. UKNOWN if a Validation message was not received by the product VALID or INVALID as set by the Host Validation Message received from the headend BINDING if the CableCARD is busy with the binding authentication process NOT BOUND if Card validation status in not bound for CableCARD reasons HOST CERTIFICATE INVALID if the status is not bound because the Host Certificate was invalid HOST SIGN FAILED if status is not bound because of failure to verify Hosts SIGN AUTH KEY FAILED if status is not bound because of failure to match AuthKey from the Host Device FAILED if binding failed for other reasons Set to MMI or Reportback as received by a message from the headend, or set to Unknown if the headend message was not received. Phone Number of the Provider as configured at the headend. Code object name executing on the CableCARD. Code object version executing on the CableCARD. CableCARD manufacturer. Version number provided by the CableCARD. Version number provided by the CableCARD. Version number provided by the CableCARD. The CableCARD Serial Number provided by the CableCARD. The CableCARD MAC Address provided by the CableCARD. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 43 Chapter 10:
d03 Code and Download Menu This diagnostic includes information about the firmware loaded in flash memory and all non-volatile code objects that are installed on the RCM. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 44 Chapter 10:
If a download is in progress, the completion percentage for the current download will display on the IPC4100 front display panel. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 45 Chapter 10:
Table 5. Code Modules Host Download Information Fields Field Campaign Download Status Campaign Version
(Code Name) Downloading Description Available download status options of the campaign:
MRL Downloading Download Complete No New Campaign Version of the software object loaded / downloading onto the set-top, expressed as major-minor x.y.z version number. Campaign Name Campaign ID
% of objects in Campaign Download Field Group ID Region ID Primary Server Download Path Secondary Server Download Path Code Installation May Start Time Code Installation Must Start Time Code Installation Description Identifies the product configured Group. Identifies the product configured Region. Available primary method for Code download options:
Multicast Unicast N/A Available secondary method for Code download options:
Unicast Undefined N/A Configured time from the MRL when the product may start to download. Time from the MRL when the product must start to download. Multicast Date and time (local time) when the code installation was started. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 46 Chapter 10:
Field Start Time Code Installation End Time Code Installation Status Number of Software Objects Campaign Download Status Campaign Version Description Date and time (local time) when the code installation was complete. Idle Pending In progress Completed Failed Failure status indicates two attempts for installation of the successfully downloaded campaign have failed. Number of software objects loaded on the set-top including the objects being currently downloaded. Available download status options of the campaign:
MRL Downloading Download Complete No New Campaign Version of the software object loaded / downloading onto the set-top, expressed as major-minor x.y.z version number.
(Code Name) Downloading Campaign Name Campaign ID Table 6. Code Modules MRL Information Fields Field MRL XML File Name MRL Multicast IP Address MRL Multicast Destination Port MRL Source IP Address Description MRL file name, if available Multicast address required for MRL file download. This parameter is optional if the MRL gets downloaded via IP unicast method. Destination port parameter for the MRL file download. This parameter is optional if the MRL gets downloaded via the IP unicast method Source IP address of the server. For multicast, this server is responsible for Multicasting the MRL file. For unicast, the STB downloads the MRL file from this server. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 47 Chapter 10:
Field MRL PID MRL Url MRL IPMC Join Interval Next MRL IPMC Join Time Last Successful MRL IPMC Join Time MRL Error MRL Download Trigger Description PID of the MRL file in the DSMCC carousel, if available. Web address for accessing the MRL file. Interval (in minutes) for the product to join the MRL Multicast address for downloading the MRL file, if available. Scheduled data and time when the product is expected joined the MRL multicast, if available. Time when the product last successfully joined the MRL multicast, if available. Indicates the error (DLxx format), if any, that occurred during the download:
DL00 - No-error DL21 - Invalid MRL source DL22 - Unable to join MRL multicast DL23 - Failed to authenticate MRL file DL24 - Invalid MRL file DL25 - Unable to parse MRL DL26 - MRL without matching target type DL27 - MRL missing campaign for target type Allows you to select an immediate MRL Unicast or Multicast download. From the MRL Information screen, press the INFO key on the remote to enable a trigger for an immediate MRL download including any associated code object download. Once the trigger is enabled, use the right/left arrow keys to select the download method: Multicast, Unicast, or No Trigger to cancel. Press OK to activate the trigger. Note: The No Trigger option disables the MRL Download Trigger. Table 7. Code Modules Card Download Fields Field MCard Download Channel Download channel configured for the M-Card Object Description MCard DL PID Download PID detected for the M-Card Object MCard DL Segment Count Download segment count, if M-Card object is in the process of downloading. Download status from M-Card:
MCard DL Status STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 48 Chapter 10:
Field MCard DL Error MCard Object Name Description 0x00 Idle 0x01 WaitDLPID 0x02 WaitSeg0 0x03 Loading 0x04 AuthStor 0x05 WaitEnabl 0x06 WaitReset 0x00 None 0x01 Segment 0 timeout 0x02 Header CRC error 0x03 Image CRC error 0x04 Image authentication error 0x05 Flashing error 0x06 Object enable timeout 0x07 Done and waiting for reset 0x08 Wrong image version 0x09 Host busy 0x0A Host did not find download PID M-Card object name of the object being downloaded. MCard Object Version M-Card object version of the object being downloaded. Note: Additional Host Object Table pages will display as the number of software objects increases. Field Object Name Object Version Object Size Status Table 8. Code Modules Host Object Table Fields Description Name of the software object loaded or downloading onto the set-top. Version of the software object loaded / downloading onto the set-top. Indicates the object size. Status of the object download, expressed as a text string, which may include:
Available Download-in-progress Download-Completed STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 49 Chapter 10:
Field Field Associated DL Errors Download Server IP Address Current DL Server Type Description Download-Paused Authenticating Activation-Pending Installing Executing Executing-but-Deletion-Pending Error Other Table 9. Code Modules Host Object Table Fields Description Indicates the error, if any, that occurred during the download:
DL00 - No-error DL01 - Object incompatible with the target STB DL02 - The object cannot be found DL03 - Reserved DL04 - Reserved DL05 - Reserved DL06 - The object fails validation / authentication DL07 - Storage capacity exceeded DL08 - Reserved DL11 - Download timed out DL12 - Unable to join the multicast group DL13 - Low memory DL14 - Invalid object format DL15 - Unsupported object type DL16 - Unable to reach unicast URL DL17 - Unable to resolve unicast URL DL18 - File does not exist DL19- Cannot access file DL31 - Could not flash IP address of the server from which the object is downloaded. In the case of Multicast, it represents the Source IP. Type of download server currently being used:
Multicast Unicast N/A STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 50 Chapter 10:
Field Number of Bytes Downloaded Download Start Time Download Complete Time CDL % Complete Multicast IP Multicast Destination Port Object PID Description Indicator of the download progress provides the current value of the number of bytes received Date and time (local time) when the object download started. Date and time (local time) when the object download completed Indicator of download progress provides the current percent complete of the object download. The Multicast address required for the object download. Meaningful, only if the object is downloaded via IP multicast. Multicast Destination port for the object download. Meaningful, only if the object is downloaded via IP multicast PID for the object in the DSMCC carousel;
Note: The number of objects will increase the number of pages displayed, as necessary. d04 Channel and Session Menu This diagnostic displays current channels and services entering the home, including screens for Current Channel Status. Six screens will display for the six IB tuners and a seventh screen will display for the IP stream. The following screens illustrate information for IB tuner 1, IB Tuner 2, and IP Stream:
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Field Digital Channels Acquired Stream Name IB Tuner Table 10. Channel and Session Fields Description Indicates the source of the current channel being reported:
Tuner 1 Tuner 2 Tuner 3 Tuner 4 Tuner 5 Tuner 6 IP Stream Stream Status Virtual Channel Number The following information displays for each IB Tuner ID:
ECM Data Present Indicates the Virtual Channel Number of the service acquired by that tuner. Service Encrypt Mode Preview Purchasable Purchased EPOCH Num Authorization Reason Indicates if an Entitlement Control Message is detected for the acquired digital QAM service. Indicates if the of the service acquired by that tuner is encrypted. Values include:
UNE - Unencrypted CLR - Clear ENC - Encrypted FWK - Fixed Working Key FPK Fixed Program Key Indicates whether the current program is in Preview mode Indicates that the current program is available to be purchased for viewing Indicates that the current program was already purchased for viewing Indicates the Identifier of the IPPV EPOCH. The service authorization reason is displayed in hexadecimal format. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 53 Chapter 10:
Field Received CCI Received CCI Source APS CIT DRM Valid IGMP Parameters Operating Mode of IGMP Transport Error Count Current Filter List Number of Groups Joined Current Group Joined Job Time Mapped MAC addresses Transcoder Parameters Transcoder SW version Transcoder 4K Input Video?
Description Copy control information:
00 - Copy free 01 - No more copies 10 - Copy once 11 - Never copy N/A - Value is invalid or cannot be retrieved Analog Protection System;
00 No Macrovision 11 Type 3 Macrovision N/A - Value is invalid or cannot be retrieved The constrained image trigger as delivered in the PRK or the Set DRM API:
0 Not set 1 Set N/A - Value is invalid or cannot be retrieved STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 54 Chapter 10:
Field Transcoder in Low Power?
Transcoder Error State Count of Recoverable Errors Last Transcoder Sessions Failure Time Recording Session Recording Sessions Session URL Session ID Session Types Session Status Asset ID Description True (low power) or False d07 Audio / Video Status This diagnostic displays the Audio / Video status. The information is updated each time this diagnostic is displayed. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 55 Chapter 10:
Field SPDIF Table 11. Audio / Video Status Fields Description Indicates S/PDIF Mode as set by application software. N/A - Audio S/PDIF mode is not applicable DD - Dolby Digital For Dolby Digital selection, the following speaker IEC958PCM - PCM audio selected selection is set:
1/0 right front or left front 2/0 right front and left front 3/0 right front and left front and center 2/1 right front and left front and (right rear or left rear) 3/1 right front and left front and center and (right rear or left rear) 2/2 right front and left front and right rear and left rear 3/2 right front and left front and center and right rear and left rear Indicates the Audio mode of the incoming digital service. Valid values:
N/A - the audio mode is not applicable to the currently tuned stream Mono - Audio mode is monophonic Stereo - Audio mode is stereo Surround - Audio mode is surround sound 5.1 - Audio mode is Dolby Digital 5.1 surround sound 7.1 - Audio mode is Dolby Digital 7.1 Low Frequency Effect Dolby Volume Captions Descriptive Video Service Status Directed DVS Languages Audio Mode STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 56 Chapter 10:
Field Audio Mute /
Video Mute Input Source Audio Mode Audio Lock /
Video Lock Audio Decode Error Count Video Decode Error Count Output Control Analog Output Format Digital Output Format Input Source Input Format 3D TV Mode Description Indicates if any of the audio or video outputs have been muted by the software, for example, selectable output control. Input source for the audio and video, for example, IB Tuner. Indicates the Audio mode of the incoming digital service. Valid values:
N/A - the audio mode is not applicable to the currently tuned stream Mono - Audio mode is monophonic Stereo - Audio mode is stereo Surround - Audio mode is surround sound 5.1 - Audio mode is Dolby Digital 5.1 surround sound 7.1 - Audio mode is Dolby Digital 7.1 Includes the aspect ratio (4:3 or 16:9), the screen pixel size (nnnnXnnnn), pixel display (i for interlaced, p for progressive), and frames per second (24, 25, 30, 60). 3D TV Format Figure 15:
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d06 Memory and CPU Status This diagnostic displays the IPC4100 series memory configuration. The information is updated when the diagnostic is displayed. Note: The Memory Configuration table will increase and scroll to multiple pages depending on the number of processes detected. Table 12. Memory Configuration Fields Description The allocated system RAM in MB The size of free RAM memory expressed in megabytes (MB) Total process load on the CPU Average CPU load percentage per process. Note: Scroll down for additional processes. Field Total Memory Memory Free Total CPU Load
%CPU Per Process d07 Interface / Port Status The Interface Status diagnostic displays when running in KreaTV. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 58 Chapter 10:
Table 13. Interface/Port Status -DVI/HDMI Fields (Page 1 of 2) Field DVI / HDMI Mode Color Space Description Indicates the connector mode: DVI or HDMI Indicates the color space used over the HDMI connection:
YCC or RGB Device Connected Indicates whether a device is connected to the HDMI STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 59 Chapter 10:
Field Video Xmission HDCP Enabled output Format Aspect Ratio EDID DATA Field TV Type Description port: Yes or No. Video transmission Indicates whether the IPC4100 is transmitting video over the HDMI port Indicates whether the IPC4100 is using HDCP to encrypt video transmitted over the HDMI link Yes or No. If the Video Xmission status is Not Active, the HDCP Enabled status is No Indicates the timing format of the video sent through HDMI:
1920 x 1080p 1920 pixels wide by 1080 pixels high, progressive 1920 x 1080i 1920 pixels wide by 1080 pixels high, interlaced 1280 x 720p 1280 pixels wide by 720 pixels high, progressive 720 x 480p 720 pixels wide by 480 pixels high, progressive 720 x 480i 720 pixels wide by 480 pixels high, interlaced 640 x 480p 640 pixels wide by 480 pixels high, progressive Indicates the aspect ratio of the video sent through HDMI:
4:3 or 16:9. Indicates the video timing formats that were read from the Extended Display Identification Data (EDID) register for the connected device. In particular, the detailed timing description blocks. The list displays a selection of common formats that the TV or repeater supports that have been read by the Product. If the Product cannot read any formats, EDID Data is blank. An asterisk (*) after the aspect ratio indicates the Product supports the format. Table 14. User Setting Fields (Page 2 of 2) Description Indicates how the style of television connected to the product was set (16:9 or 4:3) and the preferred content control method (for example, Letterbox, pan and scan, undistorted) 16:9 designates that a widescreen television is connected to the set-top. 4:3 LETTERBOX designates that a standard screen STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 60 Chapter 10:
Field Description Output Type television is connected to the RCM set-top and that widescreen programs should be scaled to fit the screen with black bars above and below the picture. 4:3 PAN SCAN designates that a standard screen television is connected to the RCM set-top and that widescreen programs should be cropped so that the picture fills the entire screen. Displays the video output format of the RCM set-top for all content (when the 4:3 override setting is OFF) or for all 480p, 720p, and 1080i content (when the 4:3 override is used). Possible options:
1080p60 High-Definition 1080p, 60 fps format (1920 x 1080 pixels). 1080i (Default option) High-Definition 1080i format
(1920 x 1080 pixels). 720p High-Definition 720p format (1280 x 720 pixels) 480p Enhanced-Definition 480p format (720 x 480 pixels). 480i Standard-Definition 480i format (720 x 480 pixels). CC Analog Service Selection Shows whether the passthrough of 1080p2 is turned On or Off. 1080p Passthrough Enabled Closed Caption Enabled Indicates if closed captions is turned ON or OFF. The front panel display indicates the status of the closed captions. Possible options: Yes or No (default) Shows the analog service used for closed captions. Possible options: CC1 (default), CC2, CC3, CC4, T1, T2, T3, or T4 Shows the digital service used for closed captions:
D1 - PRIMARY LANGUAGE (default) D2 - SECONDARY LANGUAGE D3, D4, D5, or D6 Indicates if the 3D video timing formats are read from the Extended Display Identification Data (EDID) register for the connected device. Indicates if 3D Side by Side was detected: Yes or No Indicates if 3D Top Bottom was detected: Yes or No Side by Side Top Bottom Detection of 3DTV Primary Formats CC Digital Service Selection STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 61 Chapter 10:
Field Other HDMI Audio Output HDMI Audio Rate Description Used for 2D for other formats in the EDID register: Yes or No Indicates the format of the audio:
PCM DD AAC Indicates the audio rate, for example:
32 kHz 44.1 kHz 48 kHz 96 kHz d8 Connected Home Elements included in the Connected Home system will appear in the status. This diagnostic displays the MoCA network status. Field Network Link Type LAN MAC Address Table 15. Connected Home Fields Description Describes the link type: MoCA, Ethernet, or None The value is set to None to indicate that a connection is not established yet. MAC address assigned to the Local Area Network STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 62 Chapter 10:
Field MoCA Link Status MoCA Connectivity Loss Count Ethernet Link Status Ethernet Connectivity Loss Count Additional Information Description The status of the MoCA link. TRUE - Active FALSE Inactive Number of times MoCA connectivity was lost since last boot. The status of the Ethernet link. TRUE - Active FALSE Inactive Number of times Ethernet connectivity was lost since the last boot. Selectable information screens for the following menu items:
MoCA Node Network MoCA Phy Rates MoCA Power and Attenuation Level MoCA Packet Counts MoCA QoS Ethernet H/W Configuration Registered Client List DHCP Link Status LAN and QoS STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 63 Chapter 10:
MoCA Node Network Table 16. Connected Home MoCA node network fields Field RF Frequency RF Password Number of Nodes in Network Number of Nodes Connected to the Local Device Local MoCA Node ID Total devices in network Description Displays the frequency of the MoCA RF channel in use by the set-top: 1125 to 1225MHz This parameter indicates the MoCA RF Password if MoCA privacy has been enabled. If MoCA privacy is not enabled, the parameter indicates N/A or the default
(99999999988888888). Total number of nodes (i.e., devices) residing on the MoCA network. Total number of MoCA nodes/devices connected to the local node. Assigned MoCA node ID of the set top. MoCA node ID will range from 0-7 for devices in the MoCA 1.0 network MoCA node ID will range from 0-15 for devices in the MoCA 1.1 or 2.0 network A list of the MoCA devices in the network and for each node, the Node ID, the MOCA MAC address, and an indication of which one is the network coordinator. Node ID: MoCA-assigned node ID associated with the connected device. The NodeID ranges from 0-7 for devices in the MoCA 1.0 network. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 64 Chapter 10:
Field Description The NodeID ranges from 0-15 for devices in the MoCA 1.1 or 2.0 network MoCA MAC Address: MoCA layer MAC address used for the Phy level home network connection. Network Coordinator Indication: Shows which node in the MoCA network is acting as the Network Coordinator. MoCA Tx and Rx Phy rates Field Phy rate table Table 17. Connected Home MoCA Tx and Rx Phy rates fields Description Table of the Phy rates associated with each node in the MoCA network and any associated warning indications:
Bw: Node has a link supporting less than 100 Mbps (the associated BHR RF LED will also blink). Fr: Node received significant packet errors caused by thermal noise or interfering signals. Pw: There is insufficient power at the node. Note: The warning indicators will appear next to the node ID when the condition occurs. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 65 Chapter 10:
Field MoCA version Tx Phy Rate Rx Phy Rate Description Indicates the MoCA version associated with each MoCA device detected on the corresponding node. The physical layer transmit rate of the STB being polled to the connected node (indicated by node ID), expressed in Mbps. The physical layer receive rate by the STB being polled from the connected node (indicated by node ID), expressed in Mbps. MoCA Power and Attenuation Level Table 18. Connected Home MoCA power and attenuation level fields Field MoCA Power and Attenuation Level Table Tx Attenuation Level MoCA Tx Power MoCA Rx Power Description Table of the Attenuation and Power associated with each node in the MoCA network MoCA transmit attenuation level (dB) for each direct link between the local device and each MoCA node on the MoCA network, if available. The RF transmit power level at the connected MoCA node expressed in dBm for the link between the connected node and the STB being polled. The RF receive power level at the STB being polled expressed in dBm for the link between the STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 66 Chapter 10:
Field Description connected node and the STB being polled. MoCA RX packet counts Connected Home MoCA RX packet count fields Description ID associated with each node in the MoCA network. MoCA received packet count for each direct link between the local device and each MoCA node on the MoCA network, if available. This parameter indicates the fraction of received packets that could not be corrected for the time period within PER Window. The value is expressed in 10-7. For example, the value 5 will represent the PER 5E-7. MoCA received uncorrectable packet count for each direct link between the local device and each MoCA node on the MoCA network, if available. Field Node ID Total RX packet count Uncorrectable PER Uncorrectable Packet Count STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 67 Chapter 10:
MoCA Short Term Packet Counts Table 19. Connected Home MoCA short term packet count fields Field Node ID Short Term RX Packet Count Current / Max PER Window Short Term Uncorrectable PER Description ID associated with each node in the MoCA network. MoCA Short Term received packet count for each direct link between the local device and each MoCA node on the MoCA network, if available. Window time in minutes for the Current and Maximum PER calculation. Expected range would be 60 minutes to 240 minutes. Window will be considered as t minutes in the past up to the current time. This parameter indicates the fraction of received packets that could not be corrected for the time period within the current PER Window. The value is expressed in 10-7. For example, the value 5 will represent the PER 5E-7. Short Term Uncorrectable Packet Count MoCA received short term uncorrectable packet count for each direct link between the local device and each MoCA node on the MoCA network, if available. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 68 Chapter 10:
MoCA Priority QoS Table 20. Connected Home MoCA Priority QoS Fields Field MoCA Priority QoS Table Traffic Type Priority LAN DSCP Mark Description Table of the Traffic Type and associated Priority LAN and DSCP Mark Traffic type that is to be tagged. The priority code point setting of a particular traffic type as defined by IEEE 802.1p. Possible values:
0-7 N/A indicates Priority is not assigned DSCP value to be used. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 69 Chapter 10:
Ethernet Hardware Configuration Table 21. Connected Home Ethernet Hardware Configuration Fields Description Field Ethernet MAC Address MAC Address used for the Ethernet connection. Driver Loaded This parameter indicates whether the Ethernet driver is loaded. Possible values:
True = Loaded False = Not loaded This parameter indicates whether flow control has been enabled. Possible values:
True = Enabled False = Disabled This parameter indicates whether Jumbo packets have been enabled. Possible values:
True = Enabled False = Disabled The link speed expressed in Mbps. Possible values: 10, 100 and 1000 This parameter indicates whether Duplex mode is enabled (after auto negotiation) for the link. Possible values:
True = Enabled False = Disabled Flow Control Jumbo Packet Link Speed Link Duplex STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 70 Chapter 10:
Registered client list (IP client) Table 22. Connected Home registered client list fields Field Registered SSL client list Description Comma-separated list of SSL Device IDs of the registered IP client STBs. An updated list must be supplied when an IP client is added or removed Registered DTCP client list Comma-separated list of DTCP IP Device IDs of the registered IP client STBs. An updated list must be supplied when an IP client is added or removed (scroll down the list as the number of registered clients increase). STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 71 Chapter 10:
DHCP link status Field IP Address Table 23. Connected Home DHCP link status fields Description IP Address of either the Ethernet or MoCA IP device, depending on the link type. Subnet Mask of the device. Date and time (local time) when the IP address was assigned by the BHR. Time (expressed in seconds) remaining before the IP lease expires. The number of times the IP Address was attempted for renewal since the last reboot. The number of times the IP Address was renewed successfully since the last reboot. Also known as the DHCP Renew Lease Control. This indicates if the IP Lease will be broken to force the device to reacquire an IP address. IP Address of the BHR from the DHCP interaction. IP Address of the DNS server from the DHCP interaction. IP Address of a second DNS server, if detected from the DHCP interaction. Subnet Mask IP Address Lease Time Time Remaining IP Address Renewal Attempt Count IP Address Renewal Success Count Renew Lease Control BHR IP Address BHR DNS 1 IP Address BHR DNS 2 IP Address STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 72 Chapter 10:
LAN and QoS Field Wake On LAN Status VLAN/QoS status Connected Home LAN and QoS fields Description Indicates whether the WOL feature is enabled. Possible values:
True = Enabled False = Disabled Indicates whether VLAN 802.1p status is enabled. Possible values:
True = Enabled False = Disabled Ethernet Priority QoS table Table of the Traffic Type and associated Priority LAN and DSCP Mark Traffic Type Priority LAN DSCP Mark Traffic type that is to be tagged. Priority code point setting of a particular traffic type as defined by IEEE 802.1p. Possible values:
0-7 N/A indicates Priority is Not Assigned Possible DSCP value to be used. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 73 Chapter 10:
d09 Purchase / Poll / Upstream Status This diagnostic displays the status of subscriber event purchases. Purchase indicator ON when IPPV is enabled Number of unsent purchases STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 74 Chapter 10:
Field Purchases Balance Unsent Unack Last Seq Num Last RB Time IPPV Status Credit Balance Last Poll Status:
Prep Command Prep ACK Poll Request Table 24. Purchase / Poll Status Fields Description This value reflects the number of purchases that can be made. It is configured by the headend. The number of purchases in the RCM remaining to be polled. It can be an integer from 0 to 63. The number of reports that have not been acknowledged by the controller. It is an integer. The last acknowledged sequence number of a purchase sent by the controller. It is a 16-bit, unsigned hexadecimal number. The last time the Product attempted to report back purchases to the controller, in GPS seconds. If IPPV is enabled, the IPPV status indicator is ON. If IPPV is disabled, the IPPV status indicator is OFF. Credit available for IPPV Purchase.
"Last Prepare for Poll Command" sequence number and time of the last prepare for poll request command that was sent by the controller. Note that each requesting process maintains an independent sequence of poll requests to uniquely identify the poll responses.
"Last Prepare for Poll Acknowledge" sequence number and time of the last Report Purchase request sent by the controller. Sequence number and time of the last send poll buffer command that was sent by the controller. Poll Acknowledge Sequence number and time of the last Poll Acknowledge message sent by the controller. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 75 Chapter 10:
d10 IN BAND Status This diagnostic displays the in-band status for the last attempted tuned channel. The information is updated every five seconds. Note: Additional information is available for the remaining five tuners on pages 3 thru 12. Scroll down to display for each additional tuner. Field Mode In Band Status Fields (Page 1) Table 25. Description The values displayed are:
64 QAM 64 QAM digital channel 256 QAM 256 QAM digital channel STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 76 Chapter 10:
Field Carrier Lock Carrier Loss Lock Count PCR Lock Data Detection Frequency SNR Value SNR Quality Indicator Signal Level/Received Power Description Indicates whether the in-band receiver is locked to the carrier. If a digital carrier is not present, it indicates the carrier is not locked:
Front Panel Indicator L Description Carrier locked Carrier unlocked U Indicates the cumulative number of times the inband tuner has lost lock on the inband frequency since last the tune. Indicates whether the in-band receiver is locked to the current program clock reference for a digital video service on the specified tuner. If a digital carrier is not present, it indicates the PCR is not locked. Indicates whether data is being carried on the in-band stream. The indicators cover all packet processors regardless of the stream they are monitoring:
Front Panel Indicator ON Description In-band data detected within last 5 seconds OFF In-band data not detected within last 5 seconds This indicates the center frequency that the specified tuner is locked onto. The frequency is displayed in MHz in xxxx.xxx format and ranges from 52.75 to 864 MHz. When carrier lock has been established, displays an estimate of the carrier signal-to-noise ratio in dB. INVALID Invalid SNR value GOOD Good value FAIR Marginal signal level, check the signal POOR Unusable signal Indicates the number of correctable and uncorrectable digital multiplex errors, up to 9999. It is updated every 5 seconds and reset each time the IPC4100 series is power cycled or another digital multiplex is tuned. The STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 77 Chapter 10:
Field Field 5 Second Error Counts Long Term Error Counts Error Rates Description maximum value displayed is 9999, even if there were more than 9999 errors. Table 26. In Band Status Fields (Page 2) Description Indicates the number of correctable and uncorrectable digital multiplex errors. It is updated every 5 seconds and reset each time the Product is power cycled or another digital multiplex is tuned. The maximum value displayed is 9999, even if there were more than 9999 errors. Indicates the number of correctable and uncorrectable digital multiplex errors in the digital multiplex either since the last tune or over the last 24 hours. Indicates the estimated error rates for Uncorrectable Blocks and Correctable Bits. Rates are displayed as a cumulative calculated value from either the last tune or over the last 10 minutes, whichever interval is shorter. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 78 Chapter 10:
d11 Out-of-Band (OOB) Status This diagnostic indicates the out-of-band control channel status. The information is updated every five seconds. Data activity indicator EMM data activity indicator OOB diagnostic indicator Carrier lock indicator
(L=locked, U=unlocked) Field OOB Status OOB Frequency Carrier Lock Carrier Lock Loss STANDARD 365-095-33577 Revision x.1 Table 27. Out-of-Band Status Fields Description Indicates if the control channel is activated from both head-end connect and ACS activation. Indicates the OOB tuner center frequency, from 70 to 130 MHz. Indicates whether the OOB receiver is locked to the carrier:
Front Panel Description L U Indicates the cumulative number of times the OOB tuner Carrier locked Carrier unlocked IPC4100 Release 1.0 Installation and Operation Guide 79 Chapter 10:
Field Count Data EMM Data SNR EMM Provider ID EMM PID Network PID Signal Level/Received Power Hunt Mode LKC OFF OFF Description has lost lock since the last reboot. Indicates whether data is being carried by the OOB and EMM traffic, which is tracked separately:
Front Panel Description ON OOB data detected within last 5 seconds OOB data not detected within last 5 seconds Indicates whether EMM data is being carried on the OOB stream:
Front Panel Description ON EMM data detected within last 5 seconds EMM data not detected within last 5 seconds INVALID Invalid SNR value When carrier lock has been established, displays an estimate of the carrier signal-to-noise ratio in dB, with an explanation:
GOOD Good value FAIR Marginal signal level, check the signal POOR Unusable signal Displays the conditional access stream for the IPC4100 series, in hexadecimal. Displays the packet identifier (PID) stream the IPC4100 series tunes to for EMM data, in hexadecimal. Displays the network PID to which the IPC4100 is tuned to receive network messages, in hexadecimal. Indicates the estimated received power for that frequency in dBmV. The hunt mode includes Hunted, None, Round Robin (RR), Search (SRCH), Fixed Frequency (FIX), or EMM Provider ID
(EMM). The Last Known Carrier is the last valid OOB frequency that receiver has successfully acquired. The carrier value is displayed in MHz and ranges from 70 to 130 MHz, with the specific values of: 75.25, 104.20, 72.75, 92.25, 98.25, 107.25, 107.40, 110.25, 116.25, and 103.75. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 80 Chapter 10:
Field Man Freq Description LKC will remain blank during hunting if a valid carrier has not been found, and will be populated once a valid OOB is found. Only displayed when IPC4100 series is not hunting and the operator presses "menu" button. The operator can then scroll up or down to one of the specific OOB frequencies. d12 Keypad Status This diagnostic verifies the functionality of the front panel indicators and the front panel keypad. Each highlighted character corresponds with a front panel key press. The front panel key presses should also highlight the corresponding character and a front panel indication. Also, a segment on the front panel 7-segment display should illuminate with each press of a front panel key. Table 28. Keypad Status Fields Description Indicates the key code of a front panel key or an IR Key to press. Field Key Code STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 81 Chapter 10:
d13 DRM Info PlayReady Widevine STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 82 Chapter 10:
d14 OTT Session History This screen displays the diagnostic displays the OTT Session History. Table 29. OTT Session History Field Active OTT Session Info OTT Session Active DRM Description Yes No Digital Rights Management STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 83 Troubleshooting Chapter 11 Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call your service provider for assistance. Problem - if this occurs:
The IPC4100 will not power ON. Solution - Then do one of the following:
Verify that the power supply is connected to the VMS and an AC outlet. Then, check to confirm that the POWER indicator light on the rear of the VMS is lit. Unplug the power cord on the VMS from the AC outlet, plug it back in, and then press the POWER button. If the VMS is connected to a switched outlet on another unit, verify that the unit is powered on. Unplug the power cord from the rear of the VMS, plug it back it in, and then press the POWER button. Use an unswitched outlet, if possible. The remote control does not work. Press the POWER button on the VMS front panel instead of the remote control. The batteries in the remote control may be depleted. The VMS may have received a software update and may not power ON while the new software is being installed. Try again in a few minutes. Verify that the remote control is in STB mode. Verify that there are no obstructions between the remote control and the VMS. Aim the remote control directly at the VMS front panel, not the TV or VCR. The angle between the remote control and the VMS may be too large. Stand in front of the VMS and not too far to either side. Press and release operation keys one at a time, firmly and deliberately. Try changing channels using the buttons on the VMS front panel. Check the batteries in the remote control. Install new batteries if needed. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 84 Chapter 11:
There is no audio when viewing cable channels. Verify that the mute button on the remote control has not been pressed. Press MUTE on the remote control to restore sound. If the VMS audio output is connected to the TV, verify that the mute button on the TV has not been pressed. If the VMS audio output is connected to a home theater receiver, verify that the receiver is set to the appropriate input source and the mute button on the receiver has not been pressed. There is no audio from the center and/or surround speakers of a home theater receiver connected to the VMS. Verify that you have the correct cables for the audio connections. Verify that the audio cables are firmly connected between the VMS and the audio playback device
(TV, receiver, DVD player, etc.). Not all Dolby Digital programs feature full 5.1 surround sound. In some cases, the programs may only contain left and right stereo audio. Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the VMS and the home theater receiver. Verify that the home theater receiver is set to a surround sound audio mode (Dolby Digital, Dolby Pro Logic II, Dolby Pro Logic). Verify that the receiver is properly configured to work with all connected speakers. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 85 Chapter 11:
There is no video on the TV screen Verify that the TV is powered on and set to the appropriate input source for the VMS. Verify that the VMS is powered on and tuned to an authorized cable channel. Verify that all video cables between the VMS and the TV are firmly connected. Verify that the coaxial cable feed is firmly connected to the VMS and the wall jack. If the VMS video output is connected to a home theater unit, verify that the home theater unit is powered on and set to the appropriate input source. If the VMS video output is connected to a TV through an HDMI connection, power off the TV and then power off the VMS. Wait one second and then power on the devices. Not all HDTVs can display every output format
(1080i, 720p, 480p, or 480i) available on the VMS. To select a different format:
1. Ensure that your VMS is plugged into a power outlet and is turned off. 2. Ensure the TV is turned on and tuned to the appropriate channel for the set-top 3. Press the MENU key on the front panel. Your settings are displayed on the VMS front panel. 4. Use the and keys on the front panel to display the HDMI/YPbPr OUTPUT setting. 5. Press the key to cycle through the available output formats until a picture displays on the TV. No closed captions display. Verify on the User Settings menu that closed captions are enabled on the VMS. Verify that closed captions are enabled on the TV. Note: Closed captioning may not be available on the current program. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 86 Chapter 11:
There are black bars to the right and left of the picture. There are black bars above and below the picture. Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most widescreen TVs to stretch the video to fill the screen (see your TV manual for information about stretching 4:3 video). If the VMS is connected to a widescreen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu. Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats, even though the video is not 16:9. All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen. Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TVs to display a full screen picture when the VMS is tuned to a 4:3 program. Set the TV TYPE to 4:3 Pan-Scan. This enables the VMS to remove the black bars above and below the picture when possible. Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreen TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for information about zooming 4:3 video). STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 87 Chapter 11:
There are black bars on all four sides of the picture. Colors do not appear correctly. This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p. This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait for a commercial or look for a graphic, such as a network logo. If the commercial fills the screen from top to bottom, or the graphic appears below the active video, the program is being letterboxed by the broadcaster. You can minimize this by activating the zoom feature on the TV. A broadcaster may include black bars on either side of a widescreen broadcast. This is called a hybrid aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the broadcast, the VMS cannot correct the video. You may be able to minimize the border using the zoom feature on the TV. Be sure to match up each signal to the same Component (YPbPr) connection on the TV. Otherwise, colors will not appear correctly on your TV. STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 88 Chapter 12 Definitions, Acronyms and Abbreviations Table 30. Definitions, Acronyms and Abbreviations Acronym AV BUI DHCP DNS DRAM EDID FQDN HDCP HDD HDMI ICMP IB IP IPPV IPTV KA LAN LED MAC MoCA MRL NTP ONT OOB Description Audio/Video Basic User Interface Dynamic Host Configuration Protocol Domain Name Service Dynamic Random Access Memory Extended Display Identification Protocol Fully Qualified Domain Name High-bandwidth Digital Content Protection Hard Disk Drive High-Definition Multimedia Interface Internet Control Message Protocol In-Band Internet Protocol Impulse Pay Per View Internet Protocol Television KreaTV Americas Local Area Network Light Emitting Diode Media Access Control Multimedia Over Coax Alliance Media Resource Locator Network Time Protocol Optical Network Terminator Out of Band STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 89 Chapter 12:
Acronym PER PFD QAM rDVR SMART STB TR-069 UI URL USB UTF RCM WAN XML Description Packet Error Ratio Protected Flash Data Quadrature Amplitude Modulation Remote DVR Self-Monitoring, Analysis, and Reporting Technology Set-top box Technical Report 069 User Interface Uniform Resource Locator Universal Serial Bus Unicode Transformation Format Video Media Server Wide Area Network Xtensible Markup Language STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 90 ARRIS Contacts Technical Services For technical support on ARRIS products you can contact us by phone or on the web. By Telephone The Technical Support Center may be reached at:
1-888-944-HELP (4357) The Ask ARRIS web site gives you web access to service and support tools. You will need to register using your support contract ID and email address. Ask ARRIS is located at:
http://www.arris.com/support There you will be able to access:
Support Contact Information for all products Knowledge Base Information (also known as Solutions) User Documentation Current open support cases Ability to create a new support case (for technical support or repair and return) Training Webcast Email addresses for ARRIS products will be provided with your account at Ask ARRIS. On the Web By Email Technical Training For more information about our Global Knowledge Services Department and the programs we offer, e-mail us at:
training@arris.com STANDARD 365-095-33577 Revision x.1 IPC4100 Release 1.0 Installation and Operation Guide 91 Corporate Headquarters ARRIS Suwanee Georgia 30024 USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.com Document Title Document Number Document Revision Document Author Document Date IPC4100 Installation and Operation Guide 365-095-33577 x.1 Trish Crawford, Michael Chase 6/21/2018 Security Level 1
1 2 3 | User Manual Safety | Users Manual | 176.20 KiB |
IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturers instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. Only use attachments/accessories specified by the manufacturer. Unplug this apparatus during lightning storms or when unused for long periods of time. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. IMPORTANT SAFETY CONSIDERATIONS FOR ALL SET-TOPS The mains plug is the main disconnect device. It shall remain readily accessible and operable. The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. WARNING: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. WARNING: Batteries shall not be exposed to excessive heat such as sunshine, fire or the like. See label on bottom of unit for additional markings. During Transportation to the Subscriber Home Transport the cable terminal in its shipping box or an equally padded container. Do not expose the terminal to rain or moisture. During Installation Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings. Install the terminal so that there is a minimum of two inches of space between surrounding surfaces and the top, left, and right sides of the terminal to ensure proper ventilation. Install the terminal away from heat sources such as radiators, heat registers and stoves. Installation of the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the terminal does not exceed 40 C (104 F). Place the terminal on a flat surface not prone to vibration or impact. Do not place the terminal on top of another electronic device. Do not install the terminal in an area where condensation occurs. To prevent the temporary loss of guide data and cause a temporarily non-
responding terminal, do not plug the AC power cord into a switched power outlet. WARNING: This device must be connected to another UL listed device and not directly connected to an external cable distribution network. ADDITIONAL SAFETY CONSIDERATIONS FOR DVR MODELS To avoid shock and vibration damage to the internal hard drive, do not move the terminal while it is plugged in. To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting power before moving the terminal. Install the terminal so that there is a minimum of 3 inches of space between surrounding surfaces and the back of the terminal to ensure proper ventilation. FCC Certification This product contains a radio transmitter and accordingly has been certified as compliant with 47 CFR Part 15 of the FCC Rules for intentional radiators. Products that contain a radio transmitter are labeled with FCC ID and the FCC logo. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Operations in the 5.15-5.25GHz band are restricted to indoor usage only. CAUTION: Exposure to Radio Frequency Radiation. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any persons body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches). FCC Compliance This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Warning (Part 15.21) Changes or modifications not expressly approved by the party responsible for compliance could void the users authority to operate the equipment. FCC DECLARATION OF CONFORMITY ARRIS, 3871 Lakefield Drive, Suwanee, GA 30024, 1-866-36-ARRIS, declares that this Class B digital device complies with 47 CFR Parts 2 and 15 of the FCC rules. SPECIAL SYMBOLS THAT MIGHT APPEAR ON THE EQUIPMENT The exclamation point, within an equilateral triangle, is intended to alert the user to the presence of important installation, servicing, and operating instructions in the documents accompanying the equipment. This symbol indicates that dangerous voltage levels are present within the equipment. These voltages are not insulated and may be of sufficient strength to cause serious bodily injury when touched. The symbol may also appear on schematics. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Customer Service for assistance. SOFTWARE LICENSE, SAFETY, AND REGULATORY INFORMATION ARRIS Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (LICENSE) CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (SOFTWARE) PROVIDED WITH THE ARRIS DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A RECEIVER). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND ARRIS. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE SOFTWARE AND (II) RETURN THE RECEIVER AND THE SOFTWARE
(COLLECTIVELY, PRODUCT), INCLUDING ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. The Software includes associated media, any printed materials, and any on-line or electronic documentation. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software. The Software is never sold. ARRIS licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. ARRIS and its third party licensors retain the ownership of the Software. You may:
USE the Software only in connection with the operation of the Product. 1 TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred. TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form. You may not:
(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws. The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. ARRIS AND ITS THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES. Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with ARRIS and its third party licensors. ARRIS retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by ARRIS or its third party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of the ARRIS rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the State of Georgia, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. ARRIS is not responsible for any third party software that is provided as a bundled application, or otherwise, with the Software or that is downloaded to, or otherwise installed on, the Product. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. INSTRUCCIONES DE SEGURIDAD IMPORTANTES Lea estas instrucciones. Guarde estas instrucciones. Considere todas las advertencias. Siga todas las instrucciones. No use este aparato cerca del agua. Limpie slo con un pao seco. No bloquee las aberturas de ventilacin. Instale siguiendo las instrucciones del fabricante. No instale cerca de fuentes de calor como radiadores, rejillas de aire caliente, cocinas u otros aparatos que produzcan calor (incluidos amplificadores). No impida el propsito de seguridad del enchufe polarizado o con conexin a tierra. Un enchufe polarizado tiene dos aspas, una ms ancha que la otra. Un enchufe de conexin a tierra tiene dos aspas y una tercera punta con conexin a tierra. El aspa ancha o la tercera punta estn diseadas para su seguridad. Si el enchufe incluido no se ajusta a la salida, pida al electricista el repuesto de la salida obsoleta. Proteja el cable de alimentacin para evitar pisarlo o que quede apretado, especialmente en los enchufes y tomas de corriente, y revise el punto de salida del aparato. Use exclusivamente conexiones/accesorios especificados por el fabricante. 2 However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by ARRIS for compliance could void the users authority to operate the equipment. U.S. GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is ARRIS Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024. Open Source Software Information For instructions on how to obtain a copy of any source code being made publicly available by ARRIS related to software used in this ARRIS product you may send your request in writing to:
ARRIS Enterprises, LLC. Software Pedigree Operations 2450 Walsh Avenue Santa Clara, CA 95051 USA The ARRIS website opensource.arrisi.com also contains information regarding use of open source. ARRIS has created the opensource.arrisi.com to serve as a portal for interaction with the software community-at-large. This document contains additional information regarding licenses, acknowledgments and required copyright notices for open source packages used in this ARRIS product. 2018 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (ARRIS). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Rovi, and is intended for home and other limited viewing uses only unless otherwise authorized by Rovi. Reverse engineering or disassembly is prohibited. Desconecte el aparato durante tormentas elctricas o cuando no se use durante un tiempo prolongado. Todos los servicios de mantenimiento deben realizarlos personal calificado. El servicio de mantenimiento se requiere cuando el aparato tiene algn dao, por ejemplo cuando el cable de alimentacin o enchufe est daado, se ha derramado lquido o el aparato ha sido golpeado por otros objetos, cuando se ha expuesto a lluvia o humedad, no funciona normalmente o se ha cado. CONSIDERACIONES DE SEGURIDAD IMPORTANTES PARA TODOS LOS SISTEMAS El enchufe del suministro elctrico es el dispositivo de desconexin de la red. Debe ser de fcil acceso y estar en funcionamiento. El aparato no debe exponerse a goteos o salpicaduras y no deben colocarse objetos rellenos con lquidos, como floreros, sobre l. ADVERTENCIA: para reducir el riesgo de incendio o descarga elctrica, no exponga este aparato a la lluvia o la humedad. ADVERTENCIA: las bateras no deben exponerse a calor excesivo como luz solar, fuego o algo similar. Consulte la etiqueta de la parte inferior de la unidad para marcas adicionales. Durante el transporte a la casa del suscriptor Transporte el terminal de cables en su caja de envo o un contenedor acolchado. No exponga el terminal a la lluvia o a la humedad. Durante la instalacin No coloque el terminal en un rea cerrada donde se bloqueen los ductos de ventilacin o se impida el flujo de aire a travs de las aberturas de ventilacin. Instale el terminal de modo que su posicin no interfiera con su ventilacin adecuada. Por ejemplo, no coloque un terminal sobre una cama, sof, alfombra o superficie similar que podra bloquear las aberturas de ventilacin. Instale el terminal de modo que quede un mnimo de dos pulgadas de espacio entre las superficies circundantes y los costados superior, izquierdo y derecho del terminal para garantizar una ventilacin adecuada. Instale el terminal lejos de fuentes de calor como radiadores, rejillas de aire caliente y cocinas. La instalacin del terminal cerca de dispositivos electrnicos del consumidor, como receptores/amplificadores estreo y televisores, se permite siempre y cuando el aire que rodea al terminal no sobrepase los 40 C (104 F). Coloque el terminal sobre una superficie plana no propensa a vibracin ni impacto. No coloque el terminal sobre otro dispositivo electrnico. No instale el terminal en un rea donde ocurra condensacin. Para evitar la prdida temporal de datos gua y provocar que el terminal no responda temporalmente, no enchufe el cable de alimentacin de CA a un tomacorriente. ADVERTENCIA: Este dispositivo debe estar conectado a otro dispositivo listado por UL y no directamente conectado a una red externa de distribucin de cable. CONSIDERACIONES DE SEGURIDAD ADICIONALES PARA MODELOS DVR Para evitar daos de golpes y vibraciones a la unidad de disco duro interna, no mueva el terminal mientras est enchufada. Para que la unidad de disco duro deje de girar y detenga sus cabezales, espere al menos 10 segundos despus de desconectar la alimentacin antes de mover el terminal. Instale el terminal de modo que quede un mnimo de tres pulgadas de espacio entre las superficies circundantes y la parte posterior del terminal para garantizar una ventilacin adecuada. Certificacin FCC Este producto contiene un transmisor de radio y ha sido certificado en cumplimiento con 47 CFR Parte 15 de las reglas de la FCC para radiadores intencionales como corresponde. Los productos que contienen un transmisor de radio estn etiquetados con el FCC ID y el logotipo de la FCC. Este transmisor no debe ubicarse o funcionar conjuntamente con ninguna otra antena o transmisor. Las operaciones en la banda 5.15-5.25 GHz estn restringidas solo al uso en interiores. PRECAUCIN: Exposicin a la radiacin de radiofrecuencia. Para cumplir con los requisitos de conformidad de exposicin a RF de la FCC, la distancia de separacin entre la antena y el cuerpo de cualquier persona (incluidas las manos, muecas, pies y tobillos) debe ser de al menos 20 cm (8 pulgadas). CUMPLIMIENTO CON FCC Este dispositivo cumple con la parte 15 de las Normas de la FCC. Su funcionamiento est sujeto a las siguientes dos condiciones: (1) este dispositivo no puede provocar interferencia daina y (2) este dispositivo debe aceptar cualquier interferencia recibida, incluso aquella que pudiera provocar un funcionamiento no deseado. Advertencia (Parte 15.21) Cambios o modificaciones no aprobados expresamente por la parte responsable del cumplimiento pueden anular la autoridad del usuario para operar el equipo. DECLARACIN DE CONFORMIDAD DE LA FCC ARRIS, 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declara que este dispositivo digital Clase B cumple con 47 CFR Partes 2 y 15 de la normativa de la FCC. SMBOLOS ESPECIALES QUE PUEDEN APARECER EN EL EQUIPO 3 El signo de exclamacin dentro de un tringulo equiltero est diseado para alertar al usuario la presencia de importantes instrucciones de instalacin, servicio de mantenimiento y funcionamiento en los documentos que acompaan al equipo. Este smbolo indica la presencia de niveles de voltaje peligrosos dentro del equipo. Estos voltajes no se encuentran aislados y pueden tener la capacidad suficiente de causar graves lesiones corporales cuando se tocan. El smbolo tambin puede aparecer en esquema. RECICLAJE COMO MEDIDA PARA EL CUIDADO DEL MEDIOAMBIENTE Cuando vea este smbolo en un producto ARRIS, no deseche el producto junto con los desperdicios residenciales o comerciales. Reciclaje del equipo ARRIS No deseche este producto con los desperdicios residenciales o comerciales. Algunos pases o regiones, como la Unin Europea, han creado sistemas de recoleccin y reciclaje de desechos elctricos y electrnicos. Comunquese con las autoridades locales para obtener informacin acerca de las prcticas establecidas para su regin. Si los sistemas de recoleccin no estn disponibles, llame al Servicio de atencin al cliente de ARRIS para recibir ayuda. LICENCIA DE SOFTWARE, INFORMACIN DE SEGURIDAD Y NORMAS ARRIS Enterprises, LLC., 3871 Lakefield Drive, Suwanee, GA 30024 IMPORTANTE: LEA ATENTAMENTE ESTA LICENCIA DE SOFTWARE
("LICENCIA") ANTES DE USAR CUALQUIER SOFTWARE, FIRMWARE Y DOCUMENTACIN RELACIONADA (SOFTWARE) QUE SE INCLUYE CON EL RECEPTOR DE CABLE DIGITAL O SISTEMA HOME THEATER DE ARRIS (A AMBOS SE LES HAR REFERENCIA EN ESTA LICENCIA COMO RECEPTOR). AL USAR EL RECEPTOR Y/O USAR ALGUNO DE ESTOS SOFTWARE, INDICA SU CONFORMIDAD CON CADA UNO DE LOS TRMINOS DE ESTA LICENCIA. LUEGO DE LA ACEPTACIN, ESTA LICENCIA SER UN ACUERDO CON EFECTOS LEGALES ENTRE USTED Y ARRIS. LOS TRMINOS DE ESTA LICENCIA SE APLICAN A USTED Y A CUALQUIER USUARIO POSTERIOR DE ESTE SOFTWARE. SI NO ACEPTA TODOS LOS TRMINOS DE ESTA LICENCIA (I) NO UTILICE ESTE SOFTWARE Y (II) DEVUELVA EL RECEPTOR Y EL SOFTWARE (COLECTIVAMENTE, PRODUCTO), INCLUIDOS TODOS LOS COMPONENTES, LA DOCUMENTACIN Y CUALQUIER OTRO MATERIAL PROPORCIONADO CON EL PRODUCTO, AL PUNTO DE COMPRA O PROVEEDOR DE SERVICIOS, SEGN SEA EL CASO, PARA UN REEMBOLSO COMPLETO. El software incluye medios asociados, todos los materiales impresos y toda la documentacin en lnea o electrnica. El software proporcionado por terceros puede estar sujeto a acuerdos de licencia de usuario final adicionales de los fabricantes de dicho Software. Este Software nunca se vende. ARRIS entrega licencias de Software al cliente original y a cualquier titular de licencia posterior para uso personal slo de acuerdo con los trminos de esta Licencia. ARRIS y los terceros cedentes retienen la propiedad del Software. Usted puede:
USAR el Software slo para el funcionamiento del Producto. TRANSFERIR el Software (incluidos todos los componentes y materiales impresos) permanentemente a otra persona, pero slo si la persona acepta todos los trminos de esta Licencia. Si transfiere el Software, debe a la vez transferir el Producto y todas las copias del Software (si corresponde) a la misma persona o destruir las copias no transferidas. TERMINAR esta Licencia destruyendo el Software original y todas las copias correspondientes (si corresponde) de cualquier manera. Usted no puede:
(1) Prestar, distribuir, alquilar, entregar, otorgar en sublicencia, o bien transferir el Software, en su totalidad o en parte, a cualquier otra persona, excepto segn lo permitido en el prrafo de TRANSFERENCIA anterior. (2) Copiar o traducir la Gua del usuario incluida con el Software, a menos que sea para uso personal. (3) Copiar, alterar, traducir, descompilar, desarmar o hacer ingeniera inversa en el Software, lo que incluye, pero no se limita a la modificacin del Software para utilizarlo en hardware no compatible. (4) Eliminar, alterar o provocar que no se muestren avisos de copyright o mensajes de inicio contenidos en los programas o documentacin del Software. (5) Exportar el Software o los componentes del Producto en oposicin a las leyes de exportacin de Estados Unidos. El Producto no est diseado para usarse en control en lnea de aeronaves, trfico areo, navegacin area o comunicaciones areas, o en el diseo, la construccin, el funcionamiento o el mantenimiento de cualquier instalacin DERECHOS RESTRINGIDOS DEL GOBIERNO DE ESTADOS UNIDOS El Producto y la documentacin se proporcionan con DERECHOS RESTRINGIDOS. El uso, la duplicacin o la divulgacin por parte del Gobierno est sujeta a restricciones como se estableci en la subdivisin (c)(1)(ii) de la clusula Derechos en software de computacin y datos tcnicos en 52.227-7013. El contratista/fabricante es ARRIS Enterprises, LLC., 3871 Lakefield Drive, Suwanee, GA 30024. INFORMACIN DE SOFTWARE DE CDIGO ABIERTO Para obtener instrucciones acerca de cmo conseguir una copia de cualquier cdigo fuente que ARRIS haya dejado disponible al pblico y que se relacione con el software utilizado en este sistema ARRIS, puede enviar su solicitud a:
ARRIS Enterprises, LLC. OSS Management 2450 Walsh Avenue Santa Clara, CA 95051 USA El sitio Web de ARRIS opensource.arrisi.com tambin contiene informacin acerca del uso de cdigo abierto de ARRIS. ARRIS cre el sitio Web opensource.arrisi.com como un portal para la interaccin con la comunidad de software en general. Para ver informacin adicional acerca de licencias, reconocimientos y avisos de derechos de autor necesarios para paquetes de cdigo abierto usados en este sistema ARRIS, navegue hasta la seccin en Avisos de cdigo abierto en la interfaz del usuario. 2018 ARRIS Enterprises, LLC. Todos los derechos reservados. Ninguna parte de esta publicacin se puede reproducir en ninguna forma ni por ningn medio, ni utilizarse para realizar trabajos derivados (como traduccin, transformacin o adaptacin) sin la autorizacin por escrito de ARRIS Enterprises, Inc. (ARRIS). ARRIS se reserva el derecho de revisar esta publicacin y de realizar cambios en su contenido peridicamente, y ARRIS no estar obligada a notificar dicha revisin o cambio. ARRIS y el logotipo de ARRIS son todas marcas comerciales de ARRIS Enterprises, Inc. Es posible que otras marcas comerciales y nombres comerciales se usen en este documento para referirse ya sea a las entidades que tienen derecho a las marcas y a los nombres de sus productos. ARRIS renuncia a cualquier derecho de propiedad sobre las marcas y los nombres de otros. Este producto incorpora tecnologa de proteccin de derechos de autor que est protegida por patentes de EE. UU. y otros derechos de propiedad intelectual. El uso de esta tecnologa de proteccin de derechos de autor debe ser autorizado por Rovi y est destinado slo al uso de visualizacin domstica y otras visualizaciones limitadas, salvo que Rovi autorice otra cosa. Se prohbe la ingeniera inversa o el desmontaje. nuclear. ARRIS Y LOS TERCEROS CEDENTES NO SE RESPONSABILIZAN POR NINGUNA GARANTA DE IDONEIDAD EXPRESA O IMPLCITA DE DICHOS USOS. USTED REPRESENTA Y GARANTIZA QUE NO USAR EL PRODUCTO PARA TALES PROPSITOS. El ttulo de este Software, incluidos la propiedad de todos los derechos de copyright, derechos de trabajo confidencial, patentes, marcas comerciales y todos los derechos de propiedad intelectual presentes en lo anteriormente expuesto, y todas las adaptaciones y modificaciones que se mencionaron, debern siempre permanecer con ARRIS y los terceros cedentes. ARRIS mantiene todos los derechos que no estn expresamente cedidos en esta Licencia. El Software, incluida la totalidad de imgenes, grficos, fotografas, animaciones, video, audio, msica y texto ah incorporados, es propiedad de ARRIS o los terceros cedentes, y est protegido por las leyes de copyright de Estados Unidos y las disposiciones de tratados internacionales. Excepto si se ha expresado lo contrario en esta Licencia, la copia, reproduccin, distribucin o preparacin de trabajos derivados del Software, de cualquier parte del Producto o la documentacin estn estrictamente prohibidas por dichas leyes y disposiciones de tratado. Ninguna parte de esta Licencia constituye una renuncia de los derechos de ARRIS de acuerdo con las leyes de copyright de Estados Unidos. Esta Licencia y sus derechos con respecto a cualquier aspecto que aborde estn regulados por las leyes de Commonwealth de Pensilvania, sin referirse al conflicto de los principios de leyes. ESTA LICENCIA TERMINAR AUTOMTICAMENTE si no cumple con los trminos de esta Licencia. ARRIS no es responsable de ningn software de terceros proporcionado como una aplicacin conjunta, o de otro tipo, con el Software o que se descargue o, de lo contrario, se instale en el producto. Nota: Este equipo se ha probado y se ha demostrado que cumple con los lmites para un dispositivo digital clase B, segn la parte 15 de las normas de la FCC. Estos lmites estn diseados para proporcionar proteccin razonable contra interferencia daina en una instalacin residencial. Este equipo usa y puede irradiar energa de radio frecuencia y, si no se instala y usa de acuerdo con las instrucciones, puede causar interferencia daina a las comunicaciones por radio. Sin embargo, no se garantiza que no ocurra interferencia en una instalacin en especial. Si este equipo causa interferencia daina en la recepcin de radio o televisin, lo que se puede descubrir encendiendo y apagando el equipo, se aconseja al usuario que intente corregir la interferencia siguiendo uno o ms de los procedimientos indicados a continuacin:
Reoriente o ubique en otra parte la antena receptora. Aumente la separacin entre el equipo y el sistema. Conecte el equipo a una salida en un circuito distinto al que est conectado el sistema. Pida ayuda al distribuidor o a un tcnico de radio/TV con experiencia. Precaucin: las alteraciones o modificaciones no aprobadas expresamente por ARRIS para su cumplimiento podran anular la autoridad del usuario para operar el equipo. 612905-002_C 05/2018 4
1 2 3 | Label | ID Label/Location Info | 95.11 KiB |
MFG PI IP SET TOP BOX MODEL:1PC4100 TO PREVENT ELECTRIC SHOCK, DO NOT REMOVE COVER, NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. NOTICE THEFT OF SERVICE IS A CRIME. INSTALLING THIS DEVICE WITHOUT PERMISSION OR UNAUTHORIZED TAMPERING. MODIFYING OF ALTERING IT IN ANY WAY MAY SUBJECT YOU TO CIVIL OF CRIMINAL PENALTIES, CHECK WITH YOUR LOCAL CABLE COMPANY. LISTED THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. OPERATION LTE. IB SuBuecT 70 THE FOLLOWING TWO CONDITIONS: 11) THiS DEVICE MAY NOT CAUSE HARMFULINTERFERENCE, AND (2) THISDEVICE MUST ACCEPT 303565 Manufactured under license from Dolby Laboratories, Dolby, Dolby Audio, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories.
1 2 3 | Confidentiality Request Letter | Cover Letter(s) | 73.81 KiB |
Confidentiality Request Letter Date: July 5, 2018 Federal Communications Commission Authorization and Evaluation Division Subject: Request for confidentiality FCC ID: ACQ-IPC4100 To whom it may concern:
Short-term Confidentiality following attachments for 180 days. 1. Internal Photographs 2. External Photographs 3. Users manual 4. Test Set up photos Permanent Confidentiality 1. Block Diagram 2. Schematics Pursuant to DA 04-1705 of the Commissions public notice, in order to comply with the marketing regulations in 47CFR 2.803 and the importation rules in 47 CFR 2.1204, while ensuring that business sensitive information remains confidential until the actual marketing of newly authorized devices. We are requesting the commission to grant short-term confidentiality request on the Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, the Applicant Hereby requests confidential treatment of information accompanying this Application As outlined below:
3. Operational Description / Software Security For U-NII Devices The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these materials may be harmful to the applicant and provide unjustified benefits to its competitors. The applicant understands that pursuant to Section 0.457 of the Rules, disclosure of this application and all accompanying documentation will not be made before the date of the Grant for this application. Should you require any further information, please contact the undersigned. Thank you for your consideration in this matter. Applicant Address Signature Name. E-mail Tel.
: 101 Tournament Drive, Horsham PA 19044, USA
: ARRIS
: Jorge Villarreal
: Jorge.Villarreal@arris.com
: 215-323-1697
1 2 3 | Power of Attorney Letter | Cover Letter(s) | 73.14 KiB |
Power of Attorney Date: July 5, 2018 Subject: Product Certification Representative Authorization Letter Federal Communications Commission Authorization and Evaluation Division 7435 Oakland Mills Rd Columbia MD 21046-1609 FCC ID: ACQ-IPC4100 Product Name: IP Client WiFi Set Top Box To whom it may concern:
Regulations. Sporton International Inc. Name
: Leo Huang Job Title : Manager e-mail
: Leohuang@sporton.com.tw We the undersigned, hereby authorize following person to act as our agent in the preparation of an application for equipment authorization of model IPC4100 to the FCC Rules and Address
: No.52, Huaya 1st Rd., Guishan Dist., Taoyuan City 333, Taiwan (R.O.C.) We further certifies that neither the applicant nor any party to this application, as defined in 47 CFR Ch. 1.2002(b), is subject to a denial to Federal benefits, that include FCC benefits, pursuant to section 5301 of the Anti-Drug Abuse Act of 1988, 21 U.S.C. 862. This appointment also includes the authority to complete FCC Form 731 on our behalf and sign the application as an authorized agent.
: 101 Tournament Drive, Horsham PA 19044, USA
: ARRIS
Applicant Address Signature Name E-mail Tel. _________________________________
: Jorge Villarreal
: Jorge.Villarreal@arris.com
: 215-323-1697
1 2 3 | SDoC Letter | Cover Letter(s) | 70.83 KiB |
Date: July 5, 2018 Federal Communications Commission Authorization and Evaluation Division 7435 Oakland Mills Rd Columbia MD 21046-1609 Subject: declaration of composite/rated equipment for FCC ID: ACQ-IPC4100 To Whom it may concern, We, the undersigned, would like to declare that the composite portion catagorized as Class B personal computers and peripherals has been authorized under the Supplier's Declaration of Conformity (SDoC) procedures. Sincerely, Applicant Address Signature Name E-mail Tel.
: 101 Tournament Drive, Horsham PA 19044, USA
: ARRIS
: Jorge Villarreal
: Jorge.Villarreal@arris.com
: 215-323-1697
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2018-07-20 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | Original Equipment |
2 | 2402 ~ 2480 | DTS - Digital Transmission System | ||
3 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 | Effective |
2018-07-20
|
||||
1 2 3 | Applicant's complete, legal business name |
ARRIS
|
||||
1 2 3 | FCC Registration Number (FRN) |
0007379399
|
||||
1 2 3 | Physical Address |
101 Tournament Drive
|
||||
1 2 3 |
Horsham
|
|||||
1 2 3 |
United States
|
|||||
app s | TCB Information | |||||
1 2 3 | TCB Application Email Address |
T******@TIMCOENGR.COM
|
||||
1 2 3 |
t******@timcoengr.com
|
|||||
1 2 3 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 2 3 | Grantee Code |
ACQ
|
||||
1 2 3 | Equipment Product Code |
IPC4100
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 | Name |
J****** V********
|
||||
1 2 3 | Telephone Number |
215-3********
|
||||
1 2 3 | Fax Number |
215-3********
|
||||
1 2 3 |
J******@arris.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 01/16/2019 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 | Equipment Class | DSS - Part 15 Spread Spectrum Transmitter | ||||
1 2 3 | DTS - Digital Transmission System | |||||
1 2 3 | NII - Unlicensed National Information Infrastructure TX | |||||
1 2 3 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | IP Client WiFi Set Top Box | ||||
1 2 3 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 | Modular Equipment Type | Does not apply | ||||
1 2 3 | Purpose / Application is for | Original Equipment | ||||
1 2 3 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 | Grant Comments | Power listed is conducted. End-users must be provided with the specific operating instructions for satisfying RF exposure compliance. The device must operate with the minimum separation distance tested for compliance, as described in this filing, which is 20 cm. | ||||
1 2 3 | Power listed is maximum combined conducted output power. This device is restricted to indoor use only. Device operates with specific internal antennas in MIMO configurations as described in this filing. This device must be installed to provide a separation distance of at least 20 cm from all persons and must not transmit simultaneously with any other antenna or transmitter. Users and installers must be provided with installation instructions and transmitter operating conditions for satisfying RF exposure compliance. This device has 20, 40, and 80 MHz bandwidth modes. | |||||
1 2 3 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 | Firm Name |
SPORTON International Inc.
|
||||
1 2 3 | Name |
A******** C********
|
||||
1 2 3 | Telephone Number |
886-3******** Extension:
|
||||
1 2 3 | Fax Number |
886-3********
|
||||
1 2 3 |
a******@sporton.com.tw
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0019000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0058000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15E | CC MO | 5180 | 5240 | 0.2495 | |||||||||||||||||||||||||||||||||||
3 | 2 | 15E | CC MO | 5260 | 5320 | 0.2489 | |||||||||||||||||||||||||||||||||||
3 | 3 | 15E | CC MO | 5500 | 5720 | 0.2495 | |||||||||||||||||||||||||||||||||||
3 | 4 | 15E | CC MO | 5745 | 5825 | 0.9528 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC