Troubleshooting Check here before calling your service provider. The HD-DTA100u will not turn on The remote control does not work Make sure the POWER LED on the front of the HD-DTA100u is lit green. If the HD-DTA100u is connected to a switched outlet, make sure the switch is turned on. It is recommended to use an unswitched outlet, if possible. Unplug the HD-DTA100u from the AC outlet, and then plug it back in. Make sure the remote control is in DTA mode, and turn the HD-DTA100u on by pressing the DTA button. Make sure the remote control is in DTA mode. Make sure there are no obstructions between the remote control and the HD-DTA100u. Aim the remote control directly at the HD-DTA100u front panel, not the TV or VCR. The angle between the remote control and the HD-DTA100u may be too large. Stand in front of the HD-DTA100u and not too far to either side. Press and release operation buttons one at a time, firmly and deliberately. Check the batteries in the remote control. Install new batteries if needed. There is no video on the TV screen Make sure the TV is on and set to the appropriate input source for the HD-DTA100u. Make sure the HD-DTA100u is on and tuned to an authorized cable channel. Make sure the cables between the HD-DTA100u and the TV are firmly connected. Make sure the coaxial cable feed is firmly connected to the HD-DTA100u and the wall jack. Press MUTE on the remote control to restore sound. There is no audio when viewing cable channels No closed captions display Make sure closed captions are enabled on the TV. (Note: Closed captioning may not be available for the current program.) 2014 ARRIS Enterprises, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS provides this publication without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this publication at any time. 594797-001-a 01/14 HD-DTA100u Quick Start Guide Cable In To TV Switch HDMI Power CH 3/4 Setting Up Your HD-DTA100u and RF4CE Remote Control IMPORTANT! Read the enclosed Safety Instructions before you begin. 1. Connect your cable service. Connect the coaxial cable from your wall outlet to the Cable In port on the HD-DTA100u. 2. Connect your TV. If you have a high-definition TV, use the HDMI connector. If you have a standard-definition TV, use the To TV connector. 3. Plug in the HD-DTA100u. Connect the power cord to the HD-DTA100u, then plug it into an unswitched electrical outlet. 4. Turn on the TV and select the input. If you have an HDTV, use the remote control for your TV to select the HDMI port you used to connect the HD-DTA100u. If you have an SDTV, tune your TV to Channel3 and set the switch on the back of the HD-DTA100u to CH3. If your screen remains black, switch your TV and HD-DTA100u to CH 4. 5. Put the batteries in the HD-DTA100u remote control. 6. Program the RF4CE remote control. Point the remote control at the HD-DTA100u. Press and hold the SETUP button until the LED on the remote control blinks twice, then press the Menu button. The LED will blink continuously until the remote control is paired. Follow the pairing instructions on the screen. (Pairing instructions are also printed on the back of the remote control.) IMPORTANT SAFETY INSTRUCTIONS Read these instructions. Keep these instructions. Heed all warnings. Follow all instructions. Do not use this apparatus near water. Clean only with dry cloth. Do not block any ventilation openings. Install in accordance with the manufacturers instructions. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit the apparatus. Only use attachments/accessories specified by the manufacturer. Unplug this apparatus during lightning storms or when unused for long periods of time. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. CONSIGNES DE SCURIT IMPORTANTES Lisez les prsentes consignes. Conservez les prsentes consignes. Respectez toutes les mises en garde. Observez toutes les consignes. Nutilisez pas lappareil proximit de leau. Ne nettoyez lappareil quavec un chiffon sec. Ne bloquez pas les ouvertures de ventilation. Respectez les directives dinstallation du fabricant. Ninstallez jamais lappareil proximit dune source de chaleur, comme un radiateur, une bouche de chaleur, un pole ou dautres appareils
(amplificateurs compris) gnrateurs de chaleur. Ne contournez pas les dispositifs de scurit de la fiche, quelle soit polarise ou munie dune tige de mise la terre. Une fiche polarise est dote de deux lames, dont lune est plus large que lautre. Une fiche de mise la terre comporte deux lames, plus une tige de mise la terre. La lame la plus large ou la tige de mise la terre vise assurer votre scurit. Si la fiche fournie refuse de sinsrer dans une prise murale, faites remplacer la prise en question par un lectricien comptent. Protgez le cordon dalimentation pour viter que lon marche dessus ou quil soit cras, surtout proximit de la fiche, des prises utilitaires et de lendroit o le cordon merge de lappareil. Nutilisez que les accessoires recommands par le fabricant. Dbranchez lappareil durant les orages ou les priodes dinutilisation prolonges. Confiez lentretien ou la rparation de lappareil du personnel comptent. Faites sans faute vrifier lappareil sil a t endommag de quelque manire que ce soit, par exemple si le cordon dalimentation ou sa fiche est endommag, si un liquide a t rpandu sur lappareil, si un objet est tomb l'intrieur de l'appareil, si celui-ci a t expos aux intempries ou lhumidit, sil ne fonctionne pas normalement ousil a percut une surface dure. IMPORTANT SAFETY CONSIDERATIONS FOR HD-DTA PRODUCTS The mains plug is the main disconnect device. It shall remain readily accessible and operable. The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be placed on the apparatus. WARNING: To reduce the risk of fire or electric shock, do not expose this apparatus to rain or moisture. CONSIDRATIONS IMPORTANTES DE SRET POUR TOUS LES PRODUITS DE DTA La fiche d'alimentation est le dispositif de dconnexion principal. Il doit rester facilement accessible et utilisable. L'appareil ne doit pas tre expos des gouttes d'eau ni des claboussures, et aucun objet rempli de liquide, par exemple un vase, ne peut tre plac sur l'appareil. AVERTISSEMENT: Pour rduire le risque d'incendie ou de dcharge lectrique, n'exposez pas cet appareil la pluie ou l'humidit. During Transportation to the Subscriber Home Transport the cable terminal in its shipping box or an equally padded container. Do not expose the terminal to rain or moisture. During Installation Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through the ventilation openings. Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings. Install the terminal so that there is a minimum of two inches of space between surrounding surfaces and the top, left, and right sides of the terminal to ensure proper ventilation. Install the terminal away from heat sources such as radiators, heat registers and stoves. Installation of the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the terminal does not exceed 40 C (104 F). Place the terminal on a flat surface not prone to vibration or impact. Do not place the terminal on top of another electronic device Do not install the terminal in an area where condensation occurs. To prevent the temporary loss of guide data and cause a temporarily non-
responding terminal, do not plug the AC power cord into a switched power outlet. FCC COMPLIANCE Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which Increase the separation between the equipment and receiver. the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by ARRIS for compliance could void the users authority to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. WIRELESS LAN AND YOUR HEALTH This device, like other radio devices, emits radio frequency electromagnetic energy, but operates within the guidelines found in radio frequency safety standards and recommendations. FCC CERTIFICATION This product contains a radio transmitter and accordingly has been certified as compliant with 47 CFR Part 15 of the FCC Rules for intentional radiators. Products that contain a radio transmitter are labeled with FCC ID and the FCC logo. Caution: Exposure to Radio Frequency Radiation. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any persons body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches). FCC DECLARATION OF CONFORMITY ARRIS Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024, declares that this device complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device. INDUSTRY CANADA (IC) This Class B digital device complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. Radiation Exposure Statement The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. Le dispositif rencontre l'exemption des limites courantes d'valuation dans la section 2.5 de RSS 102 et la conformit l'exposition de RSS-102 rf, utilisateurs peut obtenir l'information canadienne sur l'exposition et la conformit de rf. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. Cet metteur ne doit pas tre Co-plac ou ne fonctionnant en mme temps qu'aucune autre antenne ou metteur. Cet quipement devrait tre install et actionn avec une distance minimum de 20 centimtres entre le radiateur et votre corps. This device complies with Industry Canadas license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference; and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux CNR dIndustrie Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes: 1) lappareil ne doit pas produire de brouillage; 2) lutilisateur de lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a product, do not dispose of the product with residential or commercial waste. Recycling Your Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Customer Service for assistance. SOFTWARE LICENSE ARRIS Enterprises, Inc. (ARRIS) 3871 Lakefield Drive, Suwanee, GA 30024 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (LICENSE) CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION (SOFTWARE) PROVIDED WITH ARRIS DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A RECEIVER). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND ARRIS. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE SOFTWARE AND (II) RETURN THE RECEIVER AND THE SOFTWARE
(COLLECTIVELY, PRODUCT), INCLUDING ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. The Software includes associated media, any printed materials, and any on-line or electronic documentation. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software. The Software is never sold. ARRIS licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. ARRIS and its third party licensors retain the ownership of the Software. You may:
USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred. TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form. You may not:
(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws. The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. ARRIS AND ITS THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES. Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with ARRIS and its third party licensors. ARRIS retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by ARRIS or its third party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of ARRIS rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. ARRIS is not responsible for any third party software that is provided as a bundled application, or otherwise, with the Software or that is downloaded to, or otherwise installed on, the Product. U.S. GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is ARRIS Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024. Mach Operating System Copyright 1993 Carnegie Mellon University. All Rights Reserved. Permission to use, copy, modify and distribute this software and its documentation is hereby granted, provided that both the copyright notice and this permission notice appear in all copies of the software, derivative works or modified versions, and any portions thereof, and that both notices appear in supporting documentation. CARNEGIE MELLON ALLOWS FREE USE OF THIS SOFTWARE IN ITS "AS IS"
CONDITION. CARNEGIE MELLON DISCLAIMS ANY LIABILITY OF ANY KIND FOR ANY DAMAGES WHATSOEVER RESULTING FROM THE USE OF THIS SOFTWARE. Carnegie Mellon requests users of this software to return to Software Distribution Coordinator or Software.Distribution@CS.CMU.EDU School of Computer Science Carnegie Mellon University Pittsburgh PA 15213-3890 any improvements or extensions that they make and grant Carnegie Mellon the rights to redistribute these changes. Copyright 19982010, Brian Gladman, Worcester, UK. All rights reserved. The redistribution and use of this software (with or without changes) is allowed without the payment of fees or royalties provided that: source code distributions include the above copyright notice, this list of conditions and the following disclaimer; binary distributions include the above copyright notice, this list of conditions and the following disclaimer in their documentation. This software is provided 'as is' with no explicit or implied warranties in respect of its operation, including, but not limited to, correctness and fitness for purpose. 2015 ARRIS Enterprises, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS provides this publication without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this publication at any time. www.arrisi.com 556787-007-c 01/15