NVG599 VDSL2 Gateway User Manual Part 1

 

Administrators Handbook ARRIS Embedded Software Version 9.1.4h0d51 ARRIS NVG599 VDSL2 Gateway Administrators Handbook Copyright ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (ARRIS). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. MOTOROLA and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used by ARRIS under license. All other product or service names are the property of their respective owners. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, THE SYSTEM, DOCUMENTATION AND SERVICES ARE PROVIDED "AS IS", AS AVAILABLE, WITHOUT WARRANTY OF ANY KIND. ARRIS GROUP, INC. (ARRIS) DOES NOT WARRANT THAT THE SYSTEM WILL MEET CUSTOMER'S REQUIREMENTS, OR THAT THEIR OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY ERRORS CAN OR WILL BE FIXED. ARRIS HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE SYSTEM AND SERVICES INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE AND ALL WARRANTIES ARISING FROM ANY COURSE OF DEALING OR PERFORMANCE OR USAGE OF TRADE. EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, ARRIS SHALL NOT BE LIABLE CONCERNING THE SYSTEM OR SUBJECT MATTER OF THIS DOCUMENTATION, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), FOR ANY (A) MATTER BEYOND ITS REASONABLE CONTROL, (B) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE, OR COST OF PROCURING SUBSTITUTE TECHNOLOGY, GOODS OR SERVICES, (C) INDIRECT, PUNITIVE, INCIDENTAL, RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUES, PROFITS OR GOODWILL, OR (D) DIRECT DAMAGES, IN THE AGGREGATE, IN EXCESS OF THE FEES PAID TO IT HEREUNDER FOR THE SYSTEM OR SERVICE GIVING RISE TO SUCH DAMAGES DURING THE 12-

MONTH PERIOD PRIOR TO THE DATE THE CAUSE OF ACTION AROSE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THIS AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN. All ARRIS products are furnished under a license agreement included with the product. If you are unable to locate a copy of the license agreement, please contact ARRIS. Part Number 596491-001-00 V9.1.4h0d51 Table of Contents About ARRIS Documentation Related Documentation Documentation Conventions CHAPTER 1 - Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Internal Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Command Line Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Organization A Word About Example Screens Important Safety Instructions Accessing the Web Management Interface Status Indicator Lights Battery Installation (optional) Battery Door Instructions Set up the ARRIS Gateway CHAPTER 2 - Device Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 POWER SUPPLY INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 TELECOMMUNICATION INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 COAX INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 PRODUCT VENTILATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Microsoft Windows: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Macintosh MacOS 8 or higher or Mac OS X: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . 21 Broadband Network Redirect Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 IP Diagnostics Page Redirect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Offline Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Device Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Links Bar Device List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Restart Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Broadband Tab Broadband Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 IGMP Stats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Device Status Page Administrators Handbook Home Network Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 HPNA Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 WiFi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Wireless Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 MAC Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 WiFi Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Subnets & DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 IP Allocation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 HPNA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Voice Line Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59 Firewall Packet Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Working with Packet Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 NAT/Gaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Custom Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 IP Passthrough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Firewall Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Diagnostics Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Resets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Syslog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Event Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 NAT Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 CHAPTER 3 - Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 LED Function Summary Matrix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Factory Reset Switch Log Event Messages Status Indicator Lights CHAPTER 4 - Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . 101 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103 Starting and Ending a CLI Session . . . . . . . . . . . . . . . . . . . . . . . . . . . .105 Logging In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Ending a CLI Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 SHELL Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 SHELL Command Shortcuts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Common Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 WPS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Using the CLI Help Facility About SHELL Commands SHELL Commands CONFIG Commands About CONFIG Commands WAN Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 CONFIG Mode Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 Navigating the CONFIG Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 Entering Commands in CONFIG Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 Guidelines: CONFIG Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Displaying Current Gateway Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Step Mode: A CLI Configuration Technique. . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Validating Your Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Connection Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 Filter Set Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Global Filter Set (IPv6 Firewall) Commands. . . . . . . . . . . . . . . . . . . . . . . . . .128 Queue Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129 IP Gateway Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 IPv6 Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132 IP DNS Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 IP IGMP Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 NTP Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142 Application Layer Gateway (ALG) Commands . . . . . . . . . . . . . . . . . . . . . . . . . .142 Dynamic DNS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Link Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143 Management Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146 Remote Access Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148 Physical Interfaces Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150 PPPoE Relay Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 NAT Pinhole Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157 Security Stateful Packet Inspection (SPI) Commands . . . . . . . . . . . . . . . . . . . .158 VoIP Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160 Targeted Ad Insertion Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171 System Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Disclaimer and Warning Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178 TR-069 CLI CShell Commands (debug mode) . . . . . . . . . . . . . . . . . . . . . . . . . . 178 Debug Commands Description CHAPTER 5 - Technical Specifications and Safety Information. . . . . . 179

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179 Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179 Software and protocols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184 FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184 FCC Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .184

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 Agency approvals Manufacturers Declaration of Conformance Important Safety Instructions 47 CFR Part 68 Information RF Exposure Statement:

Administrators Handbook Electrical Safety Advisory Caring for the Environment by Recycling

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. . . . . . . . . . . . . . . . . . . . . .186 Beskyttelse af miljet med genbrug . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Umweltschutz durch Recycling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Cuidar el medio ambiente mediante el reciclaje . . . . . . . . . . . . . . . . . . . . . . . 186 Recyclage pour le respect de l'environnement. . . . . . . . . . . . . . . . . . . . . . . . . 186 Milieubewust recycleren . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Dbao o rodowisko - recykling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 Cuidando do meio ambiente atravs da reciclagem . . . . . . . . . . . . . . . . . . . . 187 Var rdd om miljn genom tervinning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189 Open Source Software Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Copyright Acknowledgments Appendix A - ARRIS Gateway Captive Portal Implementation . . . . . . 213 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215 Captive Portal RPC X_00D09E_GetCaptivePortalParams RPC:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 X_00D09E_SetCaptivePortalParams RPC: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Appendix B - Quality of Service (QoS) Examples . . . . . . . . . . . . . . . . . 217 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218

. . . . . . . . . . . . . . . . . . . . . . . . .220 Upstream QoS: Priority and Shaping

. . . . . . . . . . . . . . . . . . . . . . . . . .221 Downstream QoS: Ethernet Switch

. . . . . . . . . . . . . . . . . . . . . . . . . . . .221 Downstream QoS: Egress queues Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223 CHAPTER 1 Introduction About ARRIS Documentation This guide describes the wide variety of features and functionality of the ARRIS NVG599 Gateway, when used in Router mode. The NVG599 device can also be delivered in Bridge mode. In Bridge mode, the NVG599 acts as a pass-through device and allows the workstations on your LAN to have public addresses directly on the Internet. Documentation for the NVG599 in Bridge mode is available for download.

(cid:34) NOTE::

For the purposes of this manual the ARRIS NVG599 Gateway will be referred to as the NVG599. Related Documentation ARRIS provides a suite of technical documents for its family of intelligent enterprise and consumer gateways. This documentation consists of:

(cid:139) Administrators Handbook (this document)

(cid:139) Dedicated user manuals

(cid:139) Specific white papers covering related technology The documents are available in electronic form as Portable Document Format (PDF) files. They can be viewed

(and printed) from Adobe Acrobat Reader, Exchange, or any other application that supports PDF files. 7 Administrators Handbook Documentation Conventions This manual uses the following conventions to present information. General The following typographic conventions are used in this guide. Convention bold sans serif underlined sans serif terminal bold terminal Italic Description Menu commands and button names Web GUI page links Computer display text User-entered text The complete titles of manuals Internal Web Interface The following graphic conventions are used when describing elements of the Web interface in this guide. Convention (Graphics) Description blue border An excerpt from a Web page or the visual truncation of a Web page An area of emphasis on a Web page solid rounded rectangle with an arrow Command Line Interface Syntax conventions for the command line interface are as follows. Convention Description

[ ]

{ }

bold italic Optional command arguments are shown with straight brackets Alternative values for an argument are presented in curly ({ }) brack-

ets, with values separated by vertical bars (|). User-entered text Variables for which you supply your own values 8 Organization This guide consists of five chapters, two appendixes, and an index. It is organized as follows:

(cid:139) Chapter 1, Introduction Describes the ARRIS document suite and the purpose of, audience for, and structure of this guide. It includes a table of style conventions.

(cid:139) Chapter 2, Device Configuration Describes how to get up and running with your NVG599.

(cid:139) Chapter 3, Basic Troubleshooting Gives some simple suggestions for troubleshooting problems with the initial configuration of your NVG599.

(cid:139) Chapter 4, Command Line Interface Describes all the current text-based commands for both the SHELL and CONFIG modes. A summary table and individual command examples for each mode are provided.

(cid:139) Chapter 5, Technical Specifications and Safety Information Presents system and device specifications and important compliance and safety statements.

(cid:139) Appendix A, "ARRIS Gateway Captive Portal Implementation" Describes the ARRIS Gateway Captive Por-

(cid:139) Appendix B, "Quality of Service (QoS) Examples" Describes the ARRIS Gateway Quality of Service (QoS) tal Implementation. Implementation. A Word About Example Screens This manual contains many example screen illustrations. Since ARRIS gateways offer a wide variety of features and functionality, the example screens shown may not exactly match the screens for your particular device or setup. The example screens are for illustrative and explanatory purposes, and should not be construed to represent your own unique environment. 9 Administrators Handbook 10 CHAPTER 2 Device Configuration Most users will find that the basic Quick Start configuration is sufficient to meet their needs. The Quick Start section may be all that you need to configure and use your ARRIS NVG599 Gateway. For more advanced users, a rich feature set is available. The following instructions cover installation in Router mode. This chapter covers:

(cid:139) Important Safety Instructions on page 12

(cid:139) Status Indicator Lights on page 13

(cid:139) Battery Installation (optional) on page 16

(cid:139) Battery Door Instructions on page 17

(cid:139) Set up the ARRIS Gateway on page 18

(cid:139) Accessing the Web Management Interface on page 21

(cid:139) Device Status Page on page 24

(cid:139) Tab Bar on page 27

(cid:139) Broadband Tab on page 34

(cid:139) Home Network Tab on page 39

(cid:139) WiFi on page 43

(cid:139) Voice on page 54

(cid:139) Firewall on page 59

(cid:139) Diagnostics on page 77 11 Administrators Handbook Important Safety Instructions POWER SUPPLY INSTALLATION Connect the power supply cord to the power jack on the NVG599. Plug the power supply into an appropriate electrical outlet. There is no power (on / off) switch to power off the device.

(cid:34) WARNING:

The power supply must be connected to a mains outlet with a protective earth connection. Do not defeat the protective earth connection. CAUTION:

Depending on the power supply provided with the product, either the direct plug-in power supply blades, power supply cord plug or the appliance coupler serves as the mains power disconnect. It is important that the direct plug-in power supply, socket-outlet or appliance coupler be located so it is readily accessible. TELECOMMUNICATION INSTALLATION When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following:

(cid:139) This device is intended for indoor use only.

(cid:34) RESTRICTIONS:

(cid:139) Do not install this device out doors.

(cid:139) This device is restricted from transmitting in 5600-5650 MHz band. WARNING:

(cid:139) Installing and operating this device out doors is a violation of FCC rules.

(cid:139) Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a

(cid:139) Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk wet basement or near a swimming pool. of electrical shock from lightning.

(cid:139) Do not use the telephone to report a gas leak in the vicinity of the leak.

(cid:139) CAUTION: The external phone should be UL listed, and the connections should be made in accordance with Article 800 of the NEC.

(cid:139) CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord. COAX INSTALLATION Ensure that the outside coaxial cable system is grounded, so as to provide some protection against voltage surges and built-up static charges. Article 820-20 of the NEC (Section 54, Part I of the Canadian Electrical Code) provides guidelines for proper grounding and, in particular, specifies that the CATV cable ground be connected to the grounding system of the building, as close to the point of cable entry as practical. PRODUCT VENTILATION The NVG599 is intended for use in a consumer's home. Ambient temperatures should not exceed 104 F

(40 C). The NVG599 should not be used in loca(cid:415)ons exposed to outside heat radia(cid:415)on or where it is subject to trapping of its own heat. The product should have at least one inch of clearance on all sides except the bottom when properly installed and should not be placed inside tightly enclosed spaces unless proper ventilation is provided.

(cid:34) WARNING:

The battery used in this device may present a risk of fire or chemical burn if mistreated. Do not disassemble, heat above manufacturers maximum temperature limit, or incinerate. Replace battery with ARRIS P/N 586185-002-00 only. Use of another battery may present a risk of fire or explosion. Dispose of used battery promptly. Keep away from children. Do not disassemble and do not dispose of in fire. SAVE THESE INSTRUCTIONS 12 Status Indicator Lights Colored LEDs on your NVG599 indicate the activity status of various ports. ARRIS NVG599 Status Indicator Lights Side View Power Battery Ethernet WiFi HomePNA Broadband 1 Broadband 2 Service Phone 1 Phone 2 USB WPS LED Power Power during Firmware Upgrade All during Boot process Activity Solid Green = The device is powered. Flashing Green = A power-on self-test (POST) is in progress Flashing Red = A POST failure (not bootable) or device malfunction occurred. Flashing Amber = Firmware upgrade in progress (see below) Off = The unit has no AC power. If the battery is in use, the Battery LED will indicate battery status, and all other LEDs will be off. During the software installation, you will lose Internet and phone service. The LEDs will function as follows:

1. As firmware is being loaded into flash, the LEDs operate normally. 2. During the firmware upgrade, which takes a few minutes, the Power LED will flashes amber

(flash writing to memory), and all other LEDs are off. 3. The NVG599 restarts automatically. As the device reboots, the LEDs display power-on behavior. Power LED = Flashing Green All other LEDs = Off If the device does not boot and fails its self-test or fails to perform initial load of the bootloader:

Power LED = Flashing Red ALL other LEDs = Off If the device boots and then detects a failure:

Power LED = Flashing Green starting POST, and then all LEDs will flash red, including Power LED. Battery Solid Green = Battery in place but not being used. Flashing Green = Battery charging. Solid Red = Battery backup mechanism has a fault. Flashing Red = Battery needs to be replaced. Solid Amber = Battery in use. Flashing Amber = Low battery. Off = No battery, or battery has no charge. 13 Administrators Handbook LED Ethernet WiFi HomePNA Broadband 1**, 2 Service Activity Solid Green = Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). Flickering Green = Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic. Off = The device is not powered, or no cable or no powered devices are connected to the associated ports. Solid Green = Wi-Fi is powered. Flickering Green = Activity seen from devices connected via Wi-Fi. The flickering of the light is syn-

chronized to actual data traffic. Off = The device is not powered, or no powered devices are connected to the associated ports. Solid Green = Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). Flickering Green = Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic. Off = The device is not powered, or no cable or no powered devices are connected to the associated ports. Solid Green = Good broadband connection (good DSL sync or Gigabit Ethernet). Flashing Green = Attempting broadband connection (DSL attempting sync). Flashing Green and Red = If, after three consecutive minutes, the broadband connection fails to be established, the LED switches to Flashing Green alternating with a five second steady Red while attempting or waiting to establish a broadband connection. This pattern continues until the broad-

band connection is successfully established. Flashing Red = No DSL signal on the line. This display is not used during times of temporary no tone during the training sequence. Off = The device is not powered.

** Broadband 1 LED is also the Gigabit Ethernet WAN LED when that is in play (and DSL is not). Solid Green = IP connected. The device has a WAN IP address from DHCP or 802.1x authentication and the broadband connection is up. Flashing Green = Attempting connection, attempting IEEE 802.1X authentication, or attempting to obtain DHCP information. Red = Device attempted to become IP connected and failed (no DHCP response, 802.1x authentica-

tion failed, no IP address from IPCP, etc.). The Red state times out after two minutes, and the Service indicator light returns to the Off state. Off = The device is not powered or the broadband connection is not present. Phone 1, 2 Solid Green = The associated VoIP line has been registered with a SIP proxy server. Flashing Green = Indicates a telephone is off-hook on the associated VoIP line. Off = VoIP not in use, line not registered, or gateway power off. USB Solid Green = Powered device connected to the associated port (includes devices with wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection). Flickering Green = Activity seen from devices associated with the port. The flickering of the light is synchronized to actual data traffic. Off = The device is not powered, no cable or no powered devices connected to the associated ports. 14 LED Activity WPS

(appears after using WPS button) Solid Green = Wi-Fi Protected Setup has been completed successfully. LED should stay on for 5 min-

utes or until push button is pressed again. Flashing Green = Continues for 2 minutes, indicating when WPS is broadcasting. Flashing Red = Continues for 2 minutes, indicating a Session overlap was detected (possible security risk). Solid Red = Error unrelated to security, such as failure to find a partner, or WPS is disabled. LED should stay solid red for 5 minutes or until push button is pressed again. Off = The device is is ready for WPS authentication. Rear View Reset F-Connector (HPNA) DSL (WAN) Gigabit Ethernet (WAN) Power Jack RJ14 (FXS) Ethernet (LAN) USB LED Ethernet 1, 2, 3, 4 Activity Flashing Amber = A Gigabit Ethernet device is connected to each port. Solid Green = A 10/100 Ethernet device is connected. Flickering Green = Ethernet traffic activity. Off = The device is not powered, or no powered devices are connected to the associated ports.

(cid:34) NOTE:

The NVG599 supports two VoIP lines over one RJ14 (FXS) VoIP port. In order to connect two phone lines, the supplied inner/outer pair splitter adapters must be attached to the RJ14 (FXS) VoIP port in order to terminate both lines. This is a special-purpose splitter. You must use only the inner/outer pair splitter adapters supplied by AT&T. 15 Administrators Handbook Battery Installation (optional) The optional backup battery is located in a compartment on the bottom of the unit. Installing the battery door requires some care.

(cid:34) CAUTION:

The battery used in this device may present a risk of fire or chemical burn if mistreated. Do not disassemble, heat above manufacturers maximum temperature limit, or incinerate. Replace battery with ARRIS P/N 586185-002-00 only. Use of another battery may present a risk of fire or explosion. Dispose of used battery promptly. Keep away from children. Do not disassemble and do not dispose of in fire. 1. Note the tab on the bottom of the battery. 2. Insert the battery into the compartment on the bottom of the unit, as shown, and press into place so that the battery contacts seat securely in the unit. Battery Compartment Door 3. Close the compartment door. See Battery Door Instructions on page 17. 16 Battery Door Instructions 1. Place NVG599 unit on a tabletop with the battery door side up. 2. Push in and upward to open the battery door as shown in Figure 1. Figure 1 Figure 2 Figure 3 3. Swing back the battery door. See Figure 2. 4. 5. Swing the door back down and snap closed. Insert the battery in the compartment as shown in Figure 3. 17 Administrators Handbook Set up the ARRIS Gateway Refer to your Quick Start Guide for instructions on how to connect your NVG599 to your power source, PC, or local area network, and your Internet access point, whether it is a dedicated DSL outlet or a DSL or cable modem. Be sure to enable dynamic addressing on your PC. To set up the gateway, complete the following steps:

Microsoft Windows:

1. Navigate to the TCP/IP Properties control panel to configure the IP address using one of the suggested path-

ways that follow. Note that Windows Vista and Windows 7 obtain an IP address automatically by default. You may not need to configure it at all. Windows 7 follows a path like this: Start menu -> Control Panel -> Network and Sharing Center -> Change adapter settings -> Local Area Connection -> Change settings of this connection -> Local Area Connection Properties -> Internet Protocol (TCP/IP) -> Properties Windows XP follows a path like this: Start menu -> Settings -> Control Panel -> Network Connections -> Local Area Connection -> Internet Protocol [TCP/IP] -> Properties Windows 7 Windows XP 2. Select Obtain an IP address automatically. 3. Select Obtain DNS server address automatically, if available. 4. Remove any previously configured gateways, if available. 5. OK the settings. Restart if prompted. To check:

1. Open the Networking control panel and select Internet Protocol Version 4 (TCP/IPv4). 2. Click the Properties button. The Internet Protocol Version 4 (TCP/IPv4) Properties window should appear as shown. 18 3. Set the radio buttons to the values shown above, and click the OK button. Windows Vista 19 Administrators Handbook Macintosh MacOS 8 or higher or Mac OS X:

1. Access the TCP/IP or Network control panel.

(cid:139) Mac OS X follows a path like this:

Apple Menu -> System Preferences -> Network

(cid:139) MacOS Classic follows a path like this:

Apple Menu -> Control Panels -> TCP/IP Control Panel 2. Select Ethernet. 3. Select Configure Using DHCP. 4. Close and save, if prompted. Proceed to Accessing the Web Management Interface on page 21. 20 Accessing the Web Management Interface 1. Run your Web browser application, such as Firefox or Microsoft Internet Explorer, from the computer con-

nected to the NVG599 device. 2. Enter http://192.168.1.254 in the Location text box. While the NVG599 is determining the broadband network type, the following screen appears. The Device Status page appears. 21 Administrators Handbook 3. Check to make sure the Broadband and Service LEDs on your NVG599 device are lit GREEN to verify that the connection to the Internet is active. Congratulations! Your installation is complete. You can now surf to your favorite Web sites by typing a URL in your browsers location box or by selecting one of your favorite Internet bookmarks. Broadband Network Redirect Pages After a few minutes, if the broadband network cannot be determined, the following screen appears. Contact AT&T Customer Care at the number shown on your screen for assistance. If you click the Continue button, the following screen appears. Here you can manually select the broadband network type, if you know it. 22 IP Diagnostics Page Redirect In the event that your connection to the Internet fails, the Broadband LED on your NVG599 device flashes RED and you are redirected to the IP Diagnostics page. Follow the on-screen troubleshooting suggestions. For additional troubleshooting information, see Diagnostics on page 77 and Basic Troubleshooting on page 87. When your connection is restored or the problem is resolved, the Broadband LED turns GREEN.

(cid:34) NOTE:

For AT&T this function is enabled by default. See the CLI command set management lan-redirect enable

[ off | on ] on page 149. Offline Troubleshooting If the WAN is down, the following information is displayed at the top of the page:

23 Administrators Handbook Device Status Page After you have performed the basic Easy Login configuration, any time you log in to your NVG599 you will access the NVG599 Home page. To access the Home page, type http://192.168.1.254 in your Web browsers location box. Device Access Code On the Device Status page, you may be required to provide your device access code to access the Web management configuration pages. The device access code is unique to your device. It is printed on a label on the side of the NVG599. Enter your device access code and click the Continue button. 24 The Device Status page appears. DeviceStatusWindow 25 Administrators Handbook The Device Status page displays the following information in the center section:

(icon) Field Broadband Connection

(Broadband) Description Waiting for DSL is displayed while the NVG599 is training. This should change to Up within two minutes. Up is displayed when the ADSL line is synched and the session is established. Down indicates inability to establish a connection; possible line fail-

ure. May display any of these values: Normal, Low Battery, Charging, Warning: No battery or battery has no charge or Warning: Battery backup mechanism has a fault. Your wireless signal may be On or Off. The name or ID that is displayed to a client scan. The default SSID for the NVG599 is attxxx where xxx is the last 3 digits of the serial number located on the side of the NVG599. The type of wireless encryption security in use. May be Disabled, WPA, WEP, Default Key, or Manual. Wireless network encryption key in use. Off or On. Status Status Network ID (SSID) Authentication Type Network Key Status Line 1 Line 2 Indication of VoIP or other phone connection. Indication of VoIP or other phone connection.

(Battery)

(WiFi)

(Coax to STB)

(Voice) Some fields may or may not be displayed, depending on your particular setup. The Diagnostics button will connect you to the Troubleshoot page. See Diagnostics on page 77. The frame at right displays some links to commonly performed tasks for easy access.

(cid:139) Display additional troubleshooting steps - OR -

Go to AT&T online support for troubleshooting and repair This link will connect you to the IP Diagnostics page with help for troubleshooting and the AT&T Help Desk informa-

tion. See IP Diagnostics Page Redirect on page 23.

(cid:139) Modify your WiFi security or settings This link will connect you to the WiFi page. See WiFi on page 43.

(cid:139) Restart your device This link will connect you to the Restart Device page. See Restart Device on page 33.

(cid:139) Find a computer on your home network This link will connect you to the Device List page. See Device List on page 28.

(cid:139) Adjust firewall settings for gaming and applications This link will connect you to the NAT/Gaming page. See NAT/Gaming on page 67. 26 Tab Bar The tab bar is located at the top of every page, allowing you to move freely about the site. The tabs reveal a succession of pages that allow you to manage or configure several features of your Gateway. Each tab is described in its own section. Help Online Help for your device is available in the rightmost frame on every page in the Web interface. For example, the Help section at right is displayed on the System Information page. Links Bar The links bar appears at the top of each page, allowing you to configure aspects of the features displayed on the page. For example, the links bar on the Home Summary page is as shown below:

The links bar on the Device Status page includes the following links. For more information about each link, see the related section in this guide.

(cid:139) Status (see page 24)

(cid:139) Device List (see page 28) 27 Administrators Handbook

(cid:139) System Information (see page 29)

(cid:139) Access Code (see page 30)

(cid:139) Remote Access (see page 31)

(cid:139) Battery (see page 32)

(cid:139) Restart Device (see page 33) Link: Device List When you click the Device List link, the Device List page appears. The page displays the following summary information for each home network device connected to the NVG599 device on your local area network: IPv4 address, network name, MAC address, and other status information. MAC Address IPv4 Address / Name Last Activity Status Allocation Connection Type Home Network Devices Client devices unique hardware address. Client devices IP address or device network name. Date and time of last traffic for this client device. May be off or on. Type of IP address assignment, for example, static or DHCP. Type of connection, for example, Ethernet or WiFi. 28 For WiFi client connections, the Device List page displays the familiar bars indicating signal strength, as follows:

(cid:139) Click the Clear Device List button to update the Home Network Devices summary.

(cid:139) Click the Scan for Devices button to seek out other devices that have been connected since the last Home Network Devices summary update. Link: System Information When you click the System Information link, the System Information page appears. 29 Administrators Handbook The page displays the following information:

Manufacturer Model Number Serial Number Software Version MAC Address First Use Date Time Since Last Reboot Current Date/Time Datapump Version Legal Disclaimer System Information Manufacturers identifier name. Manufacturers model number. Unique serial number of your device. Version number of the current embedded software in your device. Unique hardware address of this NVG599 unit. Date and time the NVG599 device is first used. This field changes to the current date and time after a reset to factory defaults. Elapsed time since last reboot of the device in days:hr:min:sec. Current system date and time in days:hr:min:sec. Underlying operating system software datapump version. Clicking the Licenses link displays a listing of software copyright attributions, also shown in Copyright Acknowledgments on page 189. Link: Access Code When you click the Access Code link, the Access Code page appears and allows changes to the code that controls access to your devices configuration. Access to your NVG599 device is controlled through an account named Admin. The default Admin password for your device is the unique access code printed on the label on the side of your device. As the Admin, you can change this password to one of your own choosing between 8 and 20 characters long. The new password must include two characters from any these categories: alpha, number, and special characters. Example: fru1tfl13s_likeabanana 30 Enter your old access code, your new access code, and click the Use New Access Code button. The new access code takes effect immediately. You can always return to the original default password by clicking the Use Default Access Code button. Link: Remote Access The Remote Access page lets you grant access to your NVG599 device to other users on the WAN. This function can be used for advanced troubleshooting or remote configuration.

(cid:34) WARNING:

Enabling remote access allows anyone who knows or can determine the password, port ID, and URL

(address) of your NVG599 device to view any configuration settings or change the operation of your gateway. If remote access is not currently enabled, the Remote Access page will let you configure and enable it. If remote access has been enabled, the Remote Access page will indicate that, and provides a button to disable it. To enable remote access:

1. Type a password in the Password field. This password must be at least 8 characters long, and must include at least two of the following types of characters:

(cid:139) Alphabetic (letter) characters

(cid:139) Numeric (number) characters

(cid:139) Special characters (! @ # $ % ^ & * , etc) 2. If necessary, set a custom port number for secure HTTP access to the NVG599 remote access session in the Port Value field. 3. Click the radio button that describes the type of remote access to allow:

(cid:139) Read only access - to allow the remote access session to view, but not change, the configuration and col-

lected statistics of the gateway.

(cid:139) Update access - to allow the session to make changes to the gateways configuration. 4. Click the Enable Remote Access button. The NVG599 updates the Remote Access page and displays the current remote access settings, shows the URL that a remote access client must use to connect to the remote access session, and provides a button for ending the remote access session. The remote access client will need to connect to the URL shown on the Remote Access page, and will need to log in with the user name tech and with the password configured when access was enabled. 31 Administrators Handbook To end (disable) an existing remote access configuration, click the Disable Remote Access button, as shown below:

Link: Battery The Battery page shows the condition and status of the NVG599 internal battery, and provides control over the battery condition audible alarm. The battery condition audible alarm provides an on-hook ringing signal on a connected telephone if the NVG599 battery needs recharging or replacing. This alarm uses a distinctive splash ring pattern and a battery notification message on phones with caller ID displays or announcers. Additionally, the NVG599 provides an off-hook voice notification to the subscriber if the NVG599 battery is low (and needs recharging) or faulty (and needs replacing). After playing the recorded voice notification, the NVG599 provides a dial tone. The alarm is triggered when the NVG599 determines that the installed battery is:

(cid:139) Below 35% charge and in need of recharging, or

(cid:139) Unable to charge past 80% of capacity and in need of replacing.

(cid:34) Note:

A subscriber may interrupt the voice notification by dialing. The voice notification may be turned off by a subscriber phone dialing *#103. This capability is included in the VOIP digit map with the parameter

*#103<:@C06>

To change the alarm setting, click the Battery Audible Alert drop-down menu, and select the setting (On or Off) for the alarm. Click the Save button to save the new settings, or Cancel to discard them. 32 Link: Restart Device When the NVG599 is restarted, it will disconnect all users, initialize all its interfaces, and load the operating system software. In some cases, when you make configuration changes, you may be required to restart for the changes to take effect. 33 Administrators Handbook Broadband Tab Links available on the Broadband tab provide access to pages that allow you to view information about the broadband connection and configure connection details. Link: Broadband Status When you click the Broadband tab, the Broadband Status page is the first to appear. 34 The Status page displays information about the NVG599 devices WAN connection(s) to the Internet. Broadband Connection Source Broadband Connection Broadband IPv4 Address Gateway IPv4 Address MAC Address Primary DNS Secondary DNS Primary DNS Name Secondary DNS Name MTU Line State Downstream Sync Rate Upstream Sync Rate Modulation Data Path SN Margin (db) Line Attenuation Output Power (dBm) Errored Seconds Broadband Status The communications technology providing the NVG599 broadband uplink. May be Up (connected) or Down (disconnected). The public IP address of your device, whether dynamically or statically assigned. Your ISP's gateway router IP address. Your devices unique hardware address identifier. The IP address of the primary Domain Name System (DNS) server. The IP address of the backup DNS server, if available. The name of the primary DNS server. The name of the backup DNS server, if available. Maximum transmittable unit before packets are broken into multiple packets. DSL Status (for each line) May be Up (connected) or Down (disconnected). The rate at which your connection can download (receive) data on your DSL line, in kilobits per second. The rate at which your connection can upload (send) data on your DSL line, in kilobits per second. Method of regulating the DSL signal. DMT (discrete multi-tone) allows connections to work better when certain radio transmitters are present. Type of path used by the device's processor. Downstream and Upstream Statistics (DSL WAN) Signal-to-noise margin, in decibels. Reflects the amount of unwanted noise on the DSL line. Amount of reduction in signal strength on the DSL line, in decibels. Measure of power output in decibels (dB) referenced to one milliwatt (mW). The number of uncorrected seconds after being down for seven consecutive seconds. 35 Administrators Handbook Loss of Signal Loss of Frame FEC Errors CRC Errors Line State Current Speed Current Duplex Receive Packets Transmit Packets Receive Bytes Transmit Bytes Receive Unicast Transmit Unicast Receive Multicast Transmit Multicast Receive Drops Transmit Drops Receive Errors Transmit Errors Collisions The absence of any signal for any reason, such as a disconnected cable or loss of power. A signal is detected but the device cannot sync with signal because of mismatched protocols, wrong ISP connection configuration, or faulty cable. Forwarded Error Correction errors. Count of received errored packets that were fixed successfully without a retry. Number of times data packets have had to be resent because of errors in transmission or reception. Ethernet Statistics (Ethernet WAN) Up or Down Line speed Full- or half-duplex Number of packets received Number of packets sent Number of bytes received Number of bytes sent Receive Unicast statistics Transmit Unicast statistics Receive Multicast statistics Transmit Multicast statistics Received packets dropped Sent packets dropped Count of received errored packets that were fixed successfully without a retry. Number of times data packets have had to be resent due to errors in transmission. Count of packet collisions. Aggregated Information Bonded Downstream Rate Bonded Upstream Rate The bonded channel receive rate. The bonded channel transmit rate. IPv6 Status Global Unicast IPv6 Address Border Relay IPv4 Address May be Enabled or Unavailable. The public IPv6 address of your device, whether dynamically or statically assigned. The public IPv4 address of your device. Transmit Packets Transmit Errors Transmit Discards Transmit Packets Transmit Errors Transmit Discards IPv4 Statistics IPv4 packets transmitted. Errors on IPv4 packets transmitted. IPv4 packets dropped. IPv6 Statistics IPv6 packets transmitted. Errors on IPv6 packets transmitted. IPv6 packets dropped. 36 Link: Configure When you click the Configure link, the Broadband Configure screen appears. Here you can reconfigure your type of broadband connection should it change in the future.

(cid:139) Broadband Source Override - Auto (automatically detected), DSL - Line 1, DSL - Line 2, DSL - Line 1 / Line -2

(Bonded), or Ethernet WAN. If you switch from DSL to Ethernet or from Ethernet to DSL, the device will prcoceed to reconnect as in its ini-

tial connection to the Internet, as described earlier. See Accessing the Web Management Interface on page 21.

(cid:139) The WAN connection is automatically configured. However, you can adjust the Maximum allowable MTU

(maximum transmittable unit) value, if your service provider suggests it. The default 1500 is the maximum value, but some services require other values (1492 is common). If you make any change here, click the Save button. 37 Administrators Handbook Link: IGMP Stats When you click the IGMP Stats link, the IGMP Stats screen appears. The IGMP statistics screen reports IGMP proxy groups and multicast forwarding information. It also displays a packet counter. 38 Home Network Tab When you click the Home Network tab, the Home Network Status page appears. The Home Network Status page displays information about the NVG599 devices local area network. If you click the Run Congestion Detection button, the device will generate statistics for each of the 11 channels available, displaying:

(cid:139)Channel number

(cid:139)AP (access point) count

(cid:139)Congestion score (1 - 10) - Note that higher val-

ues mean lower congestion. The wireless congestion feature provides simple data to the user to show the level of network congestion in each wireless channel. This data can be used to determine router placement or to determine which channels to avoid. The display tells the user how many access points (APs) are active within each channel, and provides a score of 1 - 10 to indicate how clear the channel is. A higher score indicates less congestion in a channel; thus, a 10 indicates a channel extremely clear of wireless traffic and noise. Alternatively, a score of 1 indicates more severe congestion in a channel. You can clear the current statistics information by clicking the Clear Statistics button. 39 Administrators Handbook Home Network Status Device IPv4 Address DHCP Netmask DHCPv4 Start Address DHCPv4 End Address DHCP Leases Available DHCP Leases Allocated DHCP Primary Pool The NVG599 devices own IP address on the network. The devices own netmask on the network. The starting IP address of the DHCP range served by the device. The ending IP address of the DHCP range served by the device. The number of IP addresses of the DHCP range available to be served by the device. The number of IP addresses of the DHCP range currently being served by the device. Source pool of the IP addresses served by the NVG599 device, Public or Private. IPv6 Status Global IPv6 Address Link-local IPv6 Address Router Advertisement Prefix IPv6 Delegated LAN Prefix May be Enabled or Unavailable. The public IPv6 address of your device, whether dynamically or statically assigned. The private IPv6 address of your device, whether dynamically or statically assigned. The IPv6 prefix to include in router advertisements. The IPv6 network address prefix that identifies the NVG599 network. IPv4 Statistics IPv4 packets transmitted. Errors on IPv4 packets transmitted. IPv4 packets dropped. IPv6 Statistics IPv6 packets transmitted. Errors on IPv6 packets transmitted. IPv6 packets dropped. WiFi Status Status of the Wi-Fi radio: Enabled or Disabled. 2.4 Ghz radio may be 802.11B only, 802.11G only, 802.11N only, 802.11 B/G or 802.11 B/G/N. 5.0 Ghz radio may be 802.11A, 802.11AC only, 802.11N only or 802.11AC (i.e. 802.11N/AC) as well. The capacity of the wireless LAN to carry traffic in megahertz. The radio channel that your Wi-Fi network is broadcasting on. May be set to automatic or manually selected. May be either On or Off. If On, you can accept or block client devices from your WLAN based on their MAC address. May be adjusted up to 100%, lower if multiple wireless access points are in use, and might interfere with each other. Shows the information of the MAC address of the wireless subsystem. May be either On or Off for either frequency. May be either On or Off for the 2.4 Ghz radio only. The name or ID that is displayed to a client scan. The default SSID for the NVG599 is attxxx where xxx is the last 3 digits of the serial number located on the side of the NVG599 device. May be either On or Off. If On, your SSID will not appear in a client scan. Transmit Packets Transmit Errors Transmit Discards Transmit Packets Transmit Errors Transmit Discards WiFi Radio Status Mode Bandwidth Current Radio Channel Radio Channel Selection MAC Address Filtering Power Level WiFi MAC Address User SSID Guest SSID Network Name (SSID) Hide SSID 40 Wireless Security Password The type of wireless encryption security in use. May be Disabled, WPA, WEP, Default Key, or Manual. Shows the information of the security encryption key in use. WiFi Network Statistics Transmit Bytes Receive Bytes Transmit Packets Receive Packets Transmit Error Packets Receive Error Packets Transmit Discard Packets Receive Discard Packets Number of bytes transmitted on the Wi-Fi network. Number of bytes received on the Wi-Fi network. Number of packets transmitted on the Wi-Fi network. Number of packets received on the Wi-Fi network. The number of errors on packets transmitted on the Wi-Fi network. The number of errors on packets received on the Wi-Fi network. The number of packets transmitted on the Wi-Fi network that were dropped. The number of packets received on the Wi-Fi network that were dropped. State Transmit Speed Transmit Packets Transmit Bytes Transmit Dropped Transmit Errors Receive Packets Receive Bytes Receive Unicast Receive Multicast Receive Dropped Receive Errors LAN Ethernet Statistics May be Up or Down. The maximum speed of which the port is capable. The number of packets sent out from the port. The number of bytes sent out from the port. The number of packets sent out from the port that were dropped. The number of errors on packets sent out from the port. The number of packets received on the port. The number of bytes received on the port. The number of unicast packets received on the port. The number of multicast packets received on the port. The number of packets received on the port that were dropped. The number of errors on packets received on the port. The links at the top of the Home Network page provide access to a series of pages that allow you to configure and monitor features of your device. The links bar on the Home Network page includes the following links. For more information about each link, see the related section in this guide.

(cid:139) Configure (see page 42)

(cid:139) HPNA Configure (see page 42)

(cid:139) Wifi (see page 43)

(cid:139) MAC Filtering (see page 47)

(cid:139) Wireless Scan (see page 48)

(cid:139) Subnets & DHCP (see page 49)

(cid:139) IP Allocation (see page 50)

(cid:139) HPNA (see page 52) 41 Administrators Handbook Link: Configure When you click the Configure link, the Configure page for the Ethernet LAN appears. For each Ethernet Port, 1 through 4, you can select:

(cid:139) Ethernet Auto (the default self-sensing rate), 10M full- or half-duplex, 100M full- or half-duplex, or 1G full- or half-duplex.

(cid:139) MDI-X Auto (the default self-sensing crossover setting), Off, or On. Click the Save button. Link: HPNA Configure When you click the HPNA Configure link, the HPNA Configure page for the HomePNA network appears. Here you can set HomePNA Networking On or Off. If desired, you can also set the Output Jack, as either the Coax jack or the Phone jack. Click the Save button. 42 Link: WiFi When you click the WiFi link, the WiFi page appears. The WiFi page displays the status of your wireless LAN elements. The WiFi page center section contains a summary of the configuration settings and operational status for the wireless access point. Field Radio Selection WiFi Operation Mode Bandwidth Channel Power Level Summary Information Status and/or Description Display the settings for either the 2.4 Ghz or the 5.0 Ghz frequency radio. May be either On or Off. Wireless transmission mode. For the 2.4 Ghz radio, may be 802.11B only, 802.11G only, 802.11N only, 802.11 B/G or 802.11 B/G/N. For the 5.0 Ghz radio, may be 802.11AC as well. The capacity of the wireless LAN to carry traffic in megahertz, 20 or 40. The radio channel on which your Wi-Fi network is broadcasting. May be adjusted up to 100%, lower if multiple wireless access points are in use, and might interfere with each other. 43 Administrators Handbook User SSID Enable Guest SSID Enable Network Name (SSID) Hide SSID Security WPA Version WEP Key Length Key WiFi Protected Setup (WPS) May be either On or Off for either frequency. May be either On or Off for the 2.4 Ghz radio only. The name or ID that is displayed to a client scan. The default SSID for the NVG599 is attxxx where xxx is the last 3 digits of the serial number located on the side of the device. May be either Off or On. If On, your SSID will not appear in a client scan. The type of wireless encryption security in use. May be OFF-No Privacy, WPA-

PSK, WEP, Default Key or Manual. If WPA is selected, may be Both, WPA-1, or WPA-2. May be 10 characters for 40/64-bit, or 26 characters for 128-bit WP encryption. Here you can enter a manual encryption key. May be either On or Off. General Information

(cid:139) WiFi Operation Automatically enabled by default. If you deselect the checkbox, the WiFi options are dis-

abled, and the wireless access point will not provide or broadcast its wireless LAN services.

(cid:139) Mode The drop-down menu allows you to select and lock the NVG599 into the wireless transmission mode you want: A/C, B/G/N, B-only, B/G, G-only, or N-only. For compatibility with clients using 802.11b (up to 11 Mbps transmission), 802.11g (up to 20+ Mbps), 802.11a (up to 54 Mbit/s using the 5 GHz band), or 802.11n (from 54 Mbit/s to 600 Mbit/s with the use of four spatial streams at a channel width of 40 MHz), select B/G/N. To limit your wireless LAN to one mode or the other, select the option that applies to your setup.

(cid:34) NOTE:

If you choose to limit the operating mode to 802.11b or 802.11g only, clients using the mode you excluded will not be able to connect.

(cid:139) Bandwidth Use a single 20-MHz channel (20MHz setting) , or combine two 20-MHz channels (40MHz set-

ting) to increase data speeds. The 40-MHz mode may only be selected if the Mode setting is 801.11 B/G/N or 802.11 N-Only. To prevent interference with lower bandwidth clients, the wireless network will revert to 20MHz operation if non-compatible (802.11B, 802.11G, or 20-MHz 802.11N) clients are detected.

(cid:139) Channel Channel (1 through 11, for North America) on which the network will broadcast. This is a fre-

quency range within the 2.4-Ghz or 5.0-Ghz band. The Automatic setting allows the wireless access point to automatically determine the best channel for broadcast.

(cid:139) Power Level Sets the wireless transmit power, scaling down the wireless access points wireless transmit coverage by lowering its radio power output. Default is 100% power. Transmit power settings are useful in large venues with multiple wireless routers where you want to reuse channels. Since there are only three non-overlapping channels in the 802.11 spectrum, it helps to size the wireless access point cell to match the location. This allows you to install a router to cover a small hole without conflicting with other routers nearby.

(cid:139) Network Name (SSID) Preset to a number unique to your unit. You can either leave it as is, or change it by entering a freeform name of up to 32 characters, for example Brians Wireless LAN. In client PC software, this might also be called the wireless ID. The Network Name is used to identify this particular wireless LAN. Depending on their operating system or client wireless card, users must either:

Select from a list of available wireless LANs that appear in a scanned list on their client. Enter this name on their clients in order to join this wireless LAN.

(cid:139) Hide SSID If enabled, this mode hides the wireless network from the scanning features of wireless client computers. Hiding the SSID prevents casual detection of your wireless network by unwanted neighbors and passers-by. The gateway WLAN will not appear when clients scan for access points. If Hide SSID is enabled, you must remember to enter your SSID when adding clients to the wireless LAN.

(cid:34) NOTE:

While hiding the SSID may prevent casual discovery of your wireless network, enabling security is the only true method of securing your network.

(cid:139) Security, WPA Version, WEP Key Length, Key See Wireless Security on page 45. 44

(cid:139) WiFi Protected Setup (WPS) Not a security protocol. WPS is an easier way to add and securely configure new clients to your WLAN. By default, Privacy is set to WiFi Protected Access (WPA-PSK) with a 12-character security key. WPS allows you to securely share your exact security configuration with a new client that you are adding to the WLAN, without needing to look up and type this security key. Clients can be added using the WPS button on the router, or by entering the client WPS PIN on this page. Not all client wireless devices support WPS. Refer to their documentation. To add a client: Enter your WPS PIN and click the Submit button. Follow the instructions that came with your wireless client. Wireless Security By default, wireless security is set to WPA-PSK with a pre-defined WPA-Default Key. Other options are available from the Security drop-down menu:

(cid:139) WEP - Manual: WEP security is a privacy option that is based on encryption between the router and any PCs

(clients) you have with wireless cards. For WEP-Manual encryption to work, both your wireless access point and each client must share the same wireless ID (SSID), and both must be using the same encryption keys. See WEP-Manual on page 46.

(cid:34) NOTE:

WEP is a less current and less secure authentication method than WPA-PSK. It may be required if your wire-

less clients do not support WPA.

(cid:139) WPA-PSK: Allows you to enter your own key, the most secure option for your wireless network. The key can be between 8 and 63 characters, but for best security it should be at least 20 characters. If you select WPA-

PSK as your privacy setting, the WPA Version drop-down menu allows you to select the WPA version(s) that will be required for client connections. Choices are:

Both, for maximum interoperability WPA-1, for backward compatibility WPA-2, for maximum security All clients must support the version(s) selected in order to successfully connect. Be sure that your Wi-Fi cli-

ent adapter supports this option. Not all Wi-Fi clients support WPA-PSK.

(cid:139) OFF - No Privacy: Disables privacy on your network, allowing any wireless users to connect to your wireless LAN. Select this option if you are using alternative security measures such as VPN tunnels, or if your network is for public use. Click the Save button. 45 Administrators Handbook WEP-Manual You can provide a level of data security by enabling WEP (Wired Equivalent Privacy) for encryption of network data. You can enable 40- or 128-bit WEP Encryption (depending on the capability of your client wireless card) for IP traffic on your LAN.

(cid:34) NOTE:

WEP is a less current and less secure authentication method than WPA-PSK. It may be required if your wire-

less clients do not support WPA. WEP - Manual allows you to enter your own encryption keys manually. This is a difficult process, but only needs to be done once. Avoid the temptation to enter all the same characters. Key Length: The drop-down menu selects the length of each encryption key. The longer the key, the stronger the encryption and the more difficult it is to break the encryption. Key: You must enter a key using hexadecimal digits. For 40/64-bit encryption, you need ten digits; 26 digits for 128-bit WEP. Hexadecimal characters are 0 9, and a f. Examples:

(cid:139) 40 bits: 02468ACE02

(cid:139) 128 bits: 0123456789ABCDEF0123456789 Any WEP-enabled client must have an identical key of the same length as the router, in order to successfully receive and decrypt the traffic. Similarly, the client also has a default key that it uses to encrypt its transmissions. In order for the router to receive the clients data, it must likewise have the identical key of the same length. Click the Save button. 46 Link: MAC Filtering When you click the MAC Filtering link the MAC Filtering page appears.

(cid:34) NOTE:

5.0 Ghz Radio selection is reserved for future use. MAC filtering allows you to specify which client PCs are allowed to join the wireless LAN by unique hardware

(MAC) address.

(cid:139) To enable this feature, select Blacklist or Whitelist from the MAC Filtering Type menu. Blacklist means that only MAC addresses you specify will be denied access; Whitelist means that only MAC addresses you specify will be allowed access.

(cid:139) You add wireless clients that you want to whitelist or blacklist for your wireless LAN by selecting them from the MAC Address drop-down list or by entering the MAC addresses in the Manual Entry field provided.

(cid:139) Click the Add button. Your entries will be added to a list of clients that will be either authorized (whitelisted) or disallowed

(blacklisted) depending on your selection.

(cid:139) Click the Save button. 47 Administrators Handbook You can add or delete any of your entries later by returning to this page. Link: WiFi Scan Your device automatically checks for the best channel to broadcast wireless services. However, in some cases it may be useful to switch to a different channel (1 through 11, for North America) on which the network will broadcast. The scan covers a frequency range within the 2.4 Ghz or 5.0 Ghz band. Channel selection depends on government regulated radio frequencies that vary from region to region. Channel selection can have a significant impact on performance, depending on other wireless activity close to this device. You need not select a channel at any of the computers on your wireless network. They will automatically scan available channels seeking a wireless device broadcasting on the SSID for which they are configured. This scan will disconnect any wireless client devices from the wireless network. If you want to scan for a different channel on which the device will broadcast, click the Continue button. 48 Link: Subnets & DHCP When you click the Subnets & DHCP link, the Subnets & DHCP page appears. The server configuration determines the functionality of your DHCP settings. This functionality enables the NVG599 to assign your LAN computer(s) a private IP address and other parameters that allow network communication. This feature simplifies network administration because the NVG599 maintains a list of IP address assignments. Additional computers can be added to your LAN without the need to configure an IP address. This is the default mode for your NVG599 device. Private LAN Subnet

(cid:139) Device IPv4 Address: The IP address of your device as seen from the LAN.

(cid:139) Subnet Mask: Subnet mask of your LAN. DHCP

(cid:139) DHCPv4 Start Address: First IP address in the range being served to your LAN by the NVG599 DHCP server.

(cid:139) DHCPv4 End Address: Last IP address in the range being served to your LAN by the NVG599 DHCP server.

(cid:139) DHCP Lease: Specifies the default length for DHCP leases issued by the router. Enter lease time in dd:hh:mm:ss (days/hours/minutes/seconds) format. Public Subnet

(cid:139) Public Subnet Enable: If you select On from the drop-down menu, you can enable a second subnet to dis-

tribute public addresses to DHCP clients; this means that IP addresses assigned to LAN clients will be public addresses.

(cid:139) Public IPv4 Address: The IP address of your NVG599 device as seen from the WAN.

(cid:139) Public Subnet Mask: Public subnet mask. 49 Administrators Handbook

(cid:139) DHCPv4 Start Address: First IP address in the range being served from a DHCP public pool.

(cid:139) DHCPv4 End Address: Last IP address in the range being served from a DHCP public pool.

(cid:139) Primary DHCP Pool: Choose the source of the DHCP pool IP address assignment by selecting either Private

(local to your LAN) or Public (assigned remotely). Cascaded Router

(cid:139) Cascaded Router Enable: If you have another router behind this device, choose On from the drop-down menu.

(cid:139) Cascaded Router Address: If you chose On from the drop-down menu, enter the IP address of the router you are using behind this device in the LAN private IP subnet range.

(cid:139) Network Address: If you chose On from the drop-down menu, enter the Network Address that defines the range of IP addresses available to clients of the router you are using behind this device.

(cid:139) Subnet Mask: If you chose On from the drop-down menu, enter the subnet mask for the network address that defines the range of IP addresses available to clients of the router you are using behind this device. If you make any changes here, click the Save button, and if prompted, restart the NVG599 device. Link: IP Allocation When you click the IP Allocation link, the IP Allocation page appears.

(cid:34) NOTE:

IP Allocation functions require you to enter your NVG599 Gateways access code. Information on the device code is provided in Device Access Code on page 24 The IP Allocation page lets you set aside or assign IP addresses to client devices on your network. With IP allocation, you can configure known devices to either use DHCP for dynamic IP address assignment, or set aside a specific IP address for a client device. When IP allocation is enabled for a client, that device is assigned a pre-determined IP address by the DHCP server of the NVG599. IP allocation lets you set up client devices as common DHCP systems, but ensures that they always receive the same IP address from the gateway. The IP Allocation table shows a list of all identified and active client devices the NVG599 is serving. To change the allocation method used by a client:

1. Locate the client in the IP Allocation table. The client may be identified by the Name value (in the IPv4 Address/Name column) or the device MAC address. 2. Click the Allocate button associated with the client entry. 50