MPE/SAR/RF exposure information This device was verified for RF exposure and found to comply with Council Recommendation 1999/519/EC and FCC OET-65 RF exposure requirements. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. WARNING: While this device is in operation, a separation distance of at least 30 cm
(12 inches) must be maintained between the radiating antenna inside the EUT and the bodies of all persons exposed to the transmitter to meet the FCC RF exposure guidelines. Making changes to the antenna or the device is not permitted. Doing so may result in the installed system exceeding RF exposure requirements. This device must not be co-
located or operated in conjunction with any other antenna or radio transmitter. Cet appareil rpond aux directives dexposition RF 1999/519/EC et FCC OET-65 sur la limitation dexposition du public gnral aux champs lectromagntiques. MISE AN GARDE: Pour satisfaire aux exigences de la FCC et IC concernant lexposition aux radiofrquences, une sparation de 30 cm ou plus doit tre maintenue entre cet appareil et des personnes lors de fonctionnement du dispositif. Pour assurer la conformit, des oprations au plus prs que cette distance nest pas recommande. Lantenne utilise pour cet metteur ne doit pas tre co-localise ou fonctionner conjointement avec une autre antenne ou transmetteur. Safety information The following sections describe the safety guidelines for this product. AC adapter This product is intended to be supplied with a listed ARRIS desktop AC adapter marked Class 2 or LPS and rated 100 120V, 50/60Hz 1A, Output 12V, 3.75A for all NVG5X8 series gateway models. The AC power adapter supplied with this product is designed to ensure your personal safety and to be compatible with this equipment. Use only the power adapter that was provided with the gateway. Please follow these guidelines:
Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet. Allow adequate ventilation around the adapter. Avoid locations with restricted airflow. Connect the adapter to a proper power source. The voltage and grounding requirements are found on the product case and/or packaging. Adaptateur secteur Cet appareil est destin tre aliment par une source dalimentation directe fournie par ARRIS ou 2Wire, de Classe 2 ou marque LPS , et avec un courant de sortie de 100 120V, 50/60Hz 3.75A pour tous les modles NVG5X8. Le bloc dalimentation secteur fourni avec ce produit a t conu pour garantir votre scurit et tre compatible avec cet appareil. Veuillez suivre les consignes suivantes:
Nutilisez pas ladaptateur secteur dans un environnement hautement humide. Ne touchez jamais ladaptateur secteur si vos pieds ou mains sont humides. Laissez une ventilation adquate autour de ladaptateur secteur. Evitez les endroits o la circulation de lair est insuffisante. Branchez ladaptateur secteur sur une prise respectant les spcifications sur la tension et la mise la terre se trouvant sur la coque et/ou lemballage du produit. Telecommunication cord Caution: To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. Cordon tlphonique Attention: Afin de rduire le risque dincendie, nutilisez quun cordon tlphonique de calibre 26 AWG ou suprieur list UL ou certifi CSA. Internal telephone ports (VoIP) Telecommunication equipment connected to this port (e.g.,via Phone Lines 1 &
2 port) should be UL Listed and the connections shall be made in accordance with Article 800 of the NEC. Port tlphonique (VoIP) Tout quipement de tlcommunication tlphonique connect ce port doit tre list UL et les branchements doivent tre fait conformment aux dispositions de lArticle 800 du Code national de llectricit (NEC). Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local ARRIS distributor or service provider for assistance. Failure to comply may void the product warranty. Rparations Nessayez en aucun cas deffectuer des rparations, des ajustements ou des rparations sur cet quipement. Contactez plutt votre distributeur ou fournisseur de services ARRIS local pour obtenir de laide. Le non-respect de cette consigne peut annuler la garantie du produit. Location - electrical considerations CAUTION: Due to risk of electrical shock or damage, do not use this product near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high-
frequency or magnetic security devices, or electric motors). Emplacement Considration lectriques AVERTISSEMENT: Pour viter un risque de choc lectrique, nutilisez pas cet appareil proximit dune source deau, par exemple prs dune baignoire, un lavabo, une machine laver, dans un garage humide ou prs dune piscine. Evitez aussi dutiliser cet appareil durant un orage. Evitez de brancher cet appareil proximit dappareils lectriques pouvant causer de large fluctuations de tension ou mettant du bruit lectrique (tel que climatiseurs, enseignes au non, dispositifs de scurit magntique ou de haute-frquence, ou moteurs lectriques). Location - environmental considerations Do not plug the power adapter into an outdoor outlet or operate the residential gateway outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your warranty. Do not use the residential gateway where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the gateway away from direct sunlight and anything that radiates heat, such as a stove or a motor. Do not use the adapter if the cord becomes damaged. Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture. Lieu - considrations environnementales Ne branchez pas ladaptateur secteur sur une prise extrieure et nutilisez pas la passerelle rsidentielle lextrieur. Il nest pas tanche leau ou la poussire, et est pour une utilisation lintrieur seulement. Tout dommage lappareil rsultant dune exposition la pluie ou la poussire peut annuler votre garantie. Nutilisez pas la passerelle rsidentielle dans des endroits o la chaleur, la poussire, lhumidit, des produits chimiques ou des huiles sont caustiques. Gardez la passerelle labri de la lumire directe du soleil et de tout ce qui dgage de la chaleur, tel quun pole ou un moteur. Nutilisez pas ladaptateur si le cordon est endommag. Nessayez pas de rparer ladaptateur. Il ny a aucune pice rparable lintrieur. Remplacez lappareil sil est endommag ou expos un excs dhumidit. Class 1M Laser Product DANGER: Viewing the laser output with certain optical instruments (e.g. eye loupes, magnifiers and microscopes) within a distance of 100 mm may pose an eye hazard. DANGER: Use of controls or adjustments, or performance of procedures other than those specified herein may result in hazardous radiation exposure. DANGER: There must be a proper termination of all active fibers in the network. IEC 60825-1:2014 - Safety of laser products - Equipment classification and requirements EN 60825-1:2014 - Safety of laser products - Equipment classification and requirements IEC 60825-2:2004+A1+A2 - Safety of laser products - Safety of OFCS EN 60825-2:2004+A1+A2 - Safety of laser products - Safety of OFCS Complies with 21 CFR 1040.10 and 1040.11 except for deviations pursuant to Laser Notice No. 50, dated June 24, 2007 Produit laser de classe 1M DANGER: La visualisation de la sortie laser avec certains instruments optiques (loupes, loupes et microscopes, par exemple) une distance de 100 mm peut prsenter un risque pour les yeux. DANGER: Lutilisation de commandes ou de rglages, ou lexcution de procdures autres que celles spcifies dans le prsent document peut entraner une exposition un rayonnement dangereux. DANGER: toutes les fibres actives du rseau doivent tre correctement termines IEC 60825-1: 2014 - Scurit des produits laser - Classification et exigences de lquipement EN 60825-1: 2014 - Scurit des produits laser - Classification et exigences de lquipement IEC 60825-2: 2004 + A1 + A2 - Scurit des produits laser - Scurit des systmes OFCS EN 60825-2: 2004 + A1 + A2 - Scurit des produits laser - Scurit des systmes OFCS Conforme aux normes 21 CFR 1040.10 et 1040.11 lexception des dviations par rapport lavis laser No 50, dat du 24 juin 2007. Trade Name Responsible Party Address ARRIS ARRIS International plc. 3871 Lakefield Drive, Suwanee, GA 30024, United States Phone 1-866 362-7747 CBRS Part 96.35 General authorized access use.
(a) General Authorized Access Users shall be permitted to use frequencies assigned to PALs when such frequencies are not in use, as determined by the SAS, consistent with 96.25(c).
(b) Frequencies that are available for General Authorized Access Use shall be made available on a shared basis.
(c) General Authorized Access Users shall have no expectation of interference protection from other General Authorized Access Users operating in accordance with this part.
(d) General Authorized Access Users must not cause harmful interference to and must accept interference from Priority Access Licensees and Incumbent Users in accordance with this part.
(e) General Authorized Access Users operating Category B CBSDs must make every effort to cooperate in the selection and use of available frequencies provided by an SAS to minimize the potential for interference and make the most effective use of the authorized facilities. Such users shall coordinate with an SAS before seeking station authorization, and make every effort to ensure that their CBSDs operate at a location, and with technical parameters, that will minimize the potential to cause and receive interference among CBSDs. Operators of CBSDs suffering from or causing harmful interference are expected to cooperate and resolve interference problems through technological solutions or by other mutually satisfactory arrangements. NVG5X8 Gateway Quick Start Guide Introduction Use this Quick Start Guide to install, configure, and perform basic troubleshooting for the NVG558 and NVG578S gateways. Power supply installation Connect the power supply cord to the Power In connector on the gate-
way and the other end into an appropriate electrical outlet. Product ventilation The gateway is intended for residential use. Position the gateway in a vertical position and where tem-
perature remains within a range of 32 104F(0 40C) and heat from the unit itself is not trapped. There must be at least two inches (2) of clearance on all sides except the bottom. 5cm/2 5cm/2 5cm/2 Inserting your SIM card Before inserting a SIM card into the gateway, ensure the SIM card is flat &
the central part of the card is present and securely attached to the SIM frame. Never insert a SIM card frame into the unit without the central SIM card present and securely attached to the outer SIM frame. Doing so will lock the SIM frame inside the unit preventing its removal. Gateway positioning, status indicator lights and port configuration Proper positioning of the gateway is essential for proper cooling. Colored LEDs on the gateway indicate the status of various port activity. Front panel Gateway positioning Power Broadband WAN Ethernet Wi-Fi Voice Position the gateway in a vertical position. NVG558 NVG578S Phone sockets USB port Broadband port LAN Ethernet ports with LED support Reset button LTE connectors Power button Power In Phone sockets LAN Ethernet ports with LED support WAN/LAN switch USB port SFP+ port Fiber port Reset button Power In Power button LED descriptions LED Power Broadband WAN Wi-Fi Voice Solid Green: The device is powered on. Flashing Green: The device is starting. Solid Red: Boot failure. Flashing Red: Detecting factory reset (press and hold the recessed Reset button for 10 or more seconds to trigger the factory reset). Status Solid Blue: Broadband internet connection is active. Solid Red: No IP address or authentication failed. Off: No active broadband connection. NVG578S/NVG558 (with Ethernet WAN interface) Solid Green: Ethernet WAN connection is good. Flashing Green: Trying to connect to the available network. Solid Red: No Ethernet WAN connection on the line. NVG558 (with Cellular WAN interface) Solid Green: Cellular WAN connection is good. Solid Yellow: Cellular WAN connection is fair. Solid Red: Cellular WAN connection is poor. Flashing Red: No cellular WAN connection on the line. Solid Green: Wireless enabled (either radio). Flashing Yellow: Wi-Fi protected Set-up (WPS) is active. Flashing Red: Flashes for 30 seconds to indicate the timeout or conflict of WPS. Solid Red: Wireless network failure. Off: Wireless is disabled for both the radios. Solid Green: All voice lines are registered and active. Flashing Green: A voice line is ringing or off-hook. Solid Yellow: Both lines of a two line system are provisioned with one unregistered. Flashing Yellow: Both lines of a two line system are provisioned with one registered and ringing or off hook and the other one unregistered. Solid Red: All provision voice lines are provisioned but not SIP registered. Off: VoIP is not provisioned or the gateway is turned off. 616227-001-00 09/2019 LAN/WAN Ethernet LEDS on rear panel RJ-45 ports Solid Green: Port is active. Off: Port is not active. Flashing Green: Traffic is passing on the line. Powering and initial cabling Press the Power button on the back of the gateway. The Power indicator will initially flash GREEN to indicate that the gateway is booting and then solid GREEN to indicate it is operational. Under normal operation, while the gateway is powering up, LED status is as follows:
Broadband, WAN Ethernet, Wi-Fi and and Voice indicators will be off. Broadband indicator will initially be solid RED, and upon Ethernet link, it will light solid BLUE. Phone indicator will light solid GREEN after the Broadband indicator lights BLUE to indicate that digital phone service is active. Wireless indicator will light solid GREEN to indicate that the Wireless service is enabled. NOTE: During the initial setup, it may take several minutes to achieve service connectivity. Broadband: Follow instructions provided by your Service Provider. If no instructions are provided, then call your Service Provider. Digital Phone Service: To connect the gateway to a digital phone line:
1. Connect the supplied RJ-11 terminated phone cable to the Phone port on the back of the gateway. 1. Connect the supplied RJ-45 terminated Ethernet cable to one of the Ethernet ports on the back of the gateway. 2. Connect the phone cable to a phone or fax machine. LAN Ethernet: To make an Ethernet connection:
2. Connect the Ethernet cable to the Ethernet port on a local computer. USB port: To connect the gateway to the USB port:
1. Connect the USB cable to the USB port on the back of the gateway. 2. Connect the other end of the USB cable to your device. Access the Web Management Interface 1. Open a web browser, such as Firefox, Chrome, or Microsoft Internet Explorer, from the computer connected to the gateway. 2. Type the following address in the address bar of the browser to open the Access Code Required Screen:
http://192.168.1.254 NOTE: Select the appropriate language button in the lower right corner of the Access Code Required screen to continue with the selected language. 1. Provide the Device Access Code, a unique code printed on a label on the base of the gateway. 2. Select Continue. To access the Web Management configuration pages:
NOTE: The terms Device Access Code and Password are sometimes used interchangeably. Add a wireless device to the gateway On the wireless device, use the Wireless setup option to find the available wireless network names. The Wi-Fi Network Name for the gateway is printed on NOTE: The main page provides an overview about the connection and home network status. You can also access information for the following:
Access Code Required Page the bottom of the label along with the Wi-Fi password. Home: Network Status/Configuration System: System status, upgrade, restart and factory reset options Broadband: WAN status, statistics, and parameter settings Wi-Fi: Wi-Fi status and configuration Voice: Voice status and QoS configuration Home Network: LAN status and configuration Firewall: Firewall status/configuration Diagnostics: Gateway connection and application diagnostics Image: Home page NOTE: This is a reference image and may slightly differ based on your device. Declaration of conformity The following sections describe regulatory compliance by region. FCC/ISED compliance This device has been tested and certified as compliant with the regulations and guidelines set forth in the Federal Communication Commission - FCC Title 47 Part 15 and the Innovation Science and Economic Development (ISED) Canada CAN ICES-3 (B)/NMB-3(B) and RSS-247 Radio and Telecommunication regulatory requirements. Cet appareil a t test et certifi conforme aux rglementations et directives dfinies dans les exigences rglementaires CAN CAN ICES-3 (B) / NMB-3 (B) et RSS-247 dInnovation et Canada (ISED). Manufacturer: ARRIS Models: NVG558H, NVG558CH Part 15 of FCC rules This device complies with part 15 of the FCC Rules and Industry Canada license- exempt RSS standard(s). Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux normes CNR dIndustrie Canada applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes:
1. lappareil ne doit pas produire de brouillage, et 2. lutilisateur de lappareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible den compromettre le fonctionnement. The device could automatically discontinue transmission in case of absence of information to transmit, or operational failure. Note that this is not intended to prohibit transmission of control or signaling information or the use of repetitive codes where required by the technology. The device for operation in the band 51505250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. Lappareil peut interrompre automatiquement la transmission en cas dabsence dinformations transmettre ou de panne oprationnelle. Notez que ceci nest pas destin interdire la transmission dinformations de contrle ou de signalisation ou lutilisation de codes rptitifs lorsque cela est requis par la technologie. Le dispositif utilis dans la bande 5150-5250 MHz est rserv une utilisation en intrieur afin de rduire le risque de brouillage prjudiciable aux systmes mobiles par satellite dans le mme canal. Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont rservs uniquement pour une utilisation lintrieur afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate this equipment. This radio transmitter 3439B-NVG5XDBAC has been approved by Innovation, Science and Economic Development Canada to operate with the antenna types listed below, with the maximum permissible gain indicated. Antenna types not included in this list that have a gain greater than the maximum gain indicated for any type listed are strictly prohibited for use with this device. Cet metteur radio 3439B-NVG5XDBAC a t approuv par Innovation, Sciences et Dveloppement conomique Canada pour fonctionner avec les types dantenne numrs ci-dessous, avec le gain maximal autoris indiqu. Les types dantenne non inclus dans cette liste et dont le gain est suprieur au gain maximal indiqu pour lun des types rpertoris ne sont strictement pas autoriss pour une utilisation avec cet appareil.