FCC ID: PGR2WI38HG Wireless 802.11g VDSL Residential Gateway

iNID User Guide Release 1.0 Notice to Users 2008 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-

readable form without prior written approval. 2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION. IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF. 2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement. Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information. 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All other names may be trademarks of their respective owners. 5100000613000 Rev B Contents Introducing the iNID System i38HG . 1 iPSU . 3 i3802V . 5 Service Provider Access . 5 Subscriber Access . 5 Installing Your i38HG Determining Wireless Access Points Location . 10 Avoiding Interference . 10 Avoiding Obstructions . 10 Connecting the Data Cable . 11 Connecting the Power Cable . 12 Connecting Your Computer to the i38HG . 12 Connecting via Ethernet Ports . 12 Connecting via Wireless . 13 Configuring non-2Wire Wireless Adapters . 13 Setting up System Information Meeting Web Browser Requirements . 15 Navigating the User Interface . 16 Setting up Your Password . 18 Configuring Local Date and Time . 21 Configuring Wireless Network Selecting the Wireless Access Point . 24 Setting up the Wireless Network Name . 25 Securing your Wireless Network . 26 Using the Encryption Key . 26 Allowing Devices with MAC Address Filtering . 28 Allowing all Devices . 28 Allowing Individual Devices . 30 Blocking Devices with MAC Address Filtering . 31 Blocking all Devices . 32 Blocking Individual Devices . 34 Customize Private Wireless Settings . 36 Configuring Wi-Fi Protected Setup . 37 Configuring Firewall Hosting an Application . 40 Removing Hosted Applications . 42 Defining a New Application Profile . 43 Adding Multiple Definitions to a Profile . 47 Deleting Profiles . 50 Allowing all Applications (DMZplus) . 52 Stopping DMZplus . 54 Customizing Firewall Configuration . 55 iii iNID User Guide Working with the Power Supply Unit Replacing the Battery . 60 Enabling the Alert . 63 Disabling the Alert . 65 Configuring VoIP Services Configuring LAN Devices Configuring your LAN Publicly Routed Subnet . 70 Configuring DHCP . 72 Allocating IP Addresses . 75 Finding Solutions Viewing Statistics . 84 Viewing the Wireless AP Statistics . 86 Viewing the HPNA Coax Statistics . 86 Viewing the HPNA Phone LIne Statistics . 87 Viewing Individual DSL and Aggregate Bandwidth . 88 Viewing the VoIP Service Status . 89 Viewing Logs . 91 Viewing Events Logs . 91 Viewing System Logs . 93 Viewing Firewall Logs . 96 Viewing Upgrade Logs . 98 Regulatory Information iv Introducing the iNID System The Intelligent Network Device (iNID) system comprises three components: i38HG (inside unit), iPSU (power supply unit), and i3802V (outside unit). These components are dependent on each other and do not have standalone functions. Using these components together provide triple-play service (voice, data, and video) to your home. i38HG The i38HG is the unit that goes inside your home and can be installed by you or your service provider. Working together with the i3802V, the i38HG is a home networking hub that provides an 802.11b/g Wi-Fi access point and Ethernet switch functions for connecting personal computers and other in-home networked devices to the service providers network. The i38HG has four Ethernet ports for directly connecting computers or devices. The i38HG includes an integrated wireless access point that allows you to roam wirelessly throughout the home or office. 2Wire high-powered wireless technology virtually eliminates wireless coldspots in the home. The i38HG high-power 400mW transmitter ensures that you benefit from increased wireless bandwidth throughout the coverage area. In addition, the i38HG employs a special triple antenna design. The third antenna is used only for transmitting packets, thus mitigating the power loss associated with switching the antenna use back and forth between transmit and receive. This results in greater access point sensitivity, as antenna placement can be better optimized with a dedicated set of receive-only antennas. To expand the wireless coverage in a home or add additional Ethernet ports in different locations in the home, you can connect up to eight i38HG devices to different in-home phone outlets. Each i38HG is automatically configured to operate on the same wireless network, and can be centrally configured and managed at http://gateway.2wire.net. Note: Contact your service provider for information to implement multiple i38HG devices. Figure 1 shows the i38HG indicators and Table 1 describes their functions. 1 iNID User Guide POWER ETHERNET WIRELESS LINE 1 LINE 2 NID BROADBAND SERVICE i38HG Figure 1: i38HG Indicators Table 1: i38HG Indicators Description Indicators POWER Description The POWER indicator turns red when the power is first applied, and changes to green within two minutes of power application.

Constant green indicates that power is on.

Red indicates that a Power-On Self-Test (POST) failure (unbootable) or another malfunction (for example, alarm) has occurred. ETHERNET

Solid green indicates that a device (such as a computer) is connected to an

ETHERNET port. Flickering green indicates that inbound activity from devices is associated with the Ethernet port. The flickering of the light is synchronized to the actual data traffic. WIRELESS

Solid green indicates that there is wireless activity associated to a specific

access point. Flickering green indicates that there is inbound activity. The flickering of the light is synchronized to the actual data traffic. LINE 1 and LINE 2

Solid green indicates that the associated VoIP line has been registered with a

SIP proxy server. Flashing green indicates that a telephone is off-hook on the associated VoIP line. NID Solid green indicates that the link between the i38HG and i3802V is healthy. 2 Table 1: i38HG Indicators Description (Continued) Indicators Description BROADBAND This indicator shows the i3802V VDSL status. Introducing the iNID System Constant green indicates successful broadband connection and no interruption in Internet access. Flashing green indicates that the i3802 is attempting to establish a broadband connection. Flashing green and red indicate that the broadband connection has failed to establish for three consecutive minutes. Red indicates that there is no DSL signal.

Constant green indicates that the i3802V has a WAN IP address from DHCP and the broadband connection is up. Flashing green indicates that the i3802V is attempting to be authenticated.

Red indicates that the i38HG has failed to receive an IP address assignment from the network. SERVICE iPSU Caution: To reduce the risk of fire, use 26 AWG or larger telecommunication line wire for the power supply connection. The Power Supply Unit (iPSU) supplies power to the i3802V and is installed by your service provider. The iPSU optimum operating temperature is between 5o C to +50o C, ambient (23.0o F to 122o F). Unlike the i3802V, the iPSU must be installed in a sheltered area either inside the garage or home. If the iPSU is equipped with a backup battery, during a temporary AC power outage, the power source is switched to the battery without interruption of the voice-over-IP service. When the AC power is restored, the power source is switched back to the AC power supply. The switchover between the AC power supply and the battery is automatic and instantaneous. The iPSU itself requires no regular maintenance; however, the battery inside the iPSU requires periodic replacement. Refer to the Working with the Power Supply Unit section for instructions to replace the backup battery. Figure 2 shows the location of the two indicators and two buttons on the power supply unit;

Table 2 lists and describes their functions. Figure 2: iPSU Indicators and Buttons Location 3 iNID User Guide Note: The battery provides power for voice over IP services during a power outage. You are responsible to monitor and replace the battery when needed. Your service provide does not monitor the battery and is not responsible for its replacement. Table 2: Power Supply Unit Indicators and Buttons Indicators and Buttons Reset Button Description A Reset button is located on the upper left side panel, identifiable by a surrounding red circle. When pressed for up to 9 seconds, the Reset button reboots the outside unit. If the button is pressed for 10 or more seconds, it resets the outside unit to the factory default settings. Note: Do not press the Reset button unless you are instructed to do so. Doing so may reset the outside unit to the factory default settings -- that means you will lose your personal settings. POWER

Solid green indicates that the power supply is running on AC power. SILENCE ALARM Button

Off indicates that the power supply is not receiving power from either AC or the battery.

Flashing red indicates that the power is provided by the backup battery or that the outside unit is not yet communicating with the iPSU. The SILENCE ALARM button is located between POWER and BATTERY indicators.

If AC power is interrupted for any reasons, a continuous tone indicates that the power supply is running on the backup battery. Pressing the SILENCE ALARM button within 15 seconds immediately silences the audio alert. (The tone stops automatically after 15 seconds.)

When the battery needs replacing, a chirp sounds intermittently unless you press the button to silence it for 12 hours. The chirp resumes after 12 hours if the battery is not replaced. BATTERY

Solid green indicates that the battery is installed and functioning properly.

Off indicates that no battery is installed.

Flashing red indicates that the battery needs to be replaced. Note: The BATTERY indicator works properly only when the i38HG is connected to and communicates with the i3802V. 4 Introducing the iNID System i3802V The i3802V is the gateway that acts as the network interface device. It is installed by your service provider on the outside of your home. The i3802V includes a broadband interface and high-speed coaxial and phone line network capabilities to deliver data service to the home. The i3802V has two accessible areas: one for service provider personnel and the other for subscribers. Service Provider Access The service provider access area is locked and can be opened only by the service provider personnel. The i3802V has two cable entries providing wiring from the service provider and to inside your home. The left entry provides cable connection from the service provider to the i3802V. The right entry provides wiring that feeds the inside of your home and power connection for the power supply unit. Subscriber Access As the name implies, the subscriber area is accessible by you. This panel displays indicators that show the i3802V operational status. Some indicators on the i3802V have the same functions as those on the i38HG, where you can view the status inside your home. Figure 3 shows the indicators location and Table 3 describes their status. The subscriber area is fastened with a screw that you can unfasten with any flat-blade screwdriver. To prevent any unauthorized access, you can also lock it with any common household locking devices (such as padlocks or a combination lock). POWER VDSL 1 VDSL 2 DATA COAX LINE 1 LINE 2 ETHERNET BATTERY POWER VDSL 1 VDSL 2 DATA COAX LINE 1 LINE 2 ETHERNET BATTERY Figure 3: iNID Indicators Location 5 iNID User Guide Table 3: i3802V Outside Unit Indicators Status Indicators POWER Description The POWER indicator turns red when the power is first applied, and changes to green within two minutes of power application.

Constant green indicates that power is on and initialization has been completed successfully.

Flashing green indicates that the iNID is booting.

Red indicates that a Power-On Self-Test (POST) failure (unbootable) or another malfunction (for example, alarm) has occurred during self initialization. VDSL 1 and VDSL 2 These two indicators flash after 60 seconds of power application for 1 to 2 minutes and cycle three times.

Solid green indicates that the broadband connection is trained.

Flashing green indicates that the broadband connection is being attempted

(DSL attempting to synchronize). Alternating flashing green and steady red indicate that the broadband connection fails to establish for more than three consecutive minutes. This pattern continues until the broadband connection is successfully established.

Flashing red indicates that there is no DSL signal on the line. Note: The BROADBAND indicator on the i38HG mirrors one or both of the VDSL indicators, whichever is in the best state. DATA

Solid green indicates that an IU (i38HG) is connected via HPNA.

Flashing green indicates that the iNID is attempting IEEE 802.1b/g authentication or attempting to obtain DHCP information.

Red indicates that the iNID failed to be IP connected (no DHCP response, and so forth). Note: This indicator is the mirrored SERVICE indicator on the i38HG. COAX

Solid green indicates that a device is connected (such as a Set Top Box).

Flickering green indicates that there is inbound activity associated with the COAX port. The flickering of the light is synchronized to the actual data traffic.

Red indicates that a device failed to be authenticated or successfully connected. LINE 1 and LINE 2

Solid green indicates that the associated VoIP line has been registered with the network and ready for use.

Flashing green indicates that a telephone is in use on the associated VoIP line. Note: These two indicators are mirrored LINE 1 and LINE 2 indicators on the i38HG. 6 Introducing the iNID System Table 3: i3802V Outside Unit Indicators Status (Continued) Indicators ETHERNET Description

Solid green indicates that a device (such as a computer) is connected to the ETHERNET port.

Flickering green indicates there is inbound activity from devices connected to the Ethernet port. The flickering of the light is synchronized to the actual data traffic. BATTERY

Solid green indicates that the AC power is connected and healthy.

Flashing red indicates that the backup battery is used for power. Note: Call your service provider if any i3802V indicators signify failures. Do not attempt to repair the i3802V as the unit must be serviced by your provider. 7 iNID User Guide 8 Installing Your i38HG Before installing the i38HG, review the package content and ensure that you have available the items shown in Figure 4. Data Cable Ethernet Cable Power Adapter Figure 4: i38HG Package Content POWER ETHERNET WIRELESS LINE 1 LINE 2 NID BROADBAND SERVICE i38HG i38HG Note: The i38HG and the stand are packaged separately in the container. You should place the i38HG on the stand. This section provides instructions to connect the following cables and information on these topics:

Determine a wireless location on page 10

Connect the data cable on page 11

Connect the power cable on page 12

Connect your computer to the i38HG on page 12

Configure non-2Wire wireless adapter on page 12 9 iNID User Guide Determining Wireless Access Points Location You can install additional i38HG to improve wireless coverage. The wireless signals are affected by many items in common households. Reliability and performance are the major considerations when planning your wireless network location. Avoiding Interference Wireless signals are subject to interference from other electronic devices including (but not limited to) microwave ovens, cordless telephones, and garage door openers. Proper installation will minimize interference. Place your i38HG at least 5 feet from cordless phones, microwaves, or other electronic devices to avoid potential interference, and more than 6 inches away from television to avoid audio hissing or static. Note: Whenever possible, use the stand provided with the i38HG and install it in the vertical position. If that is not possible, be sure that it is installed in a manner that nothing can be stacked on the top of it. The i38HG generates substantial amounts of heat and could possibly damage something that is stacked on it. Avoiding Obstructions The wireless signal degrades with distance and obstructions (such as ceilings, walls, and furniture). Consider the layout of your home or business when deciding where to place your i38HG.

Consider where you will use your wireless devices when placing your i38HG. In a single-story building, place the i38HG as high and as close to each wireless computer as possible. To minimize interference, do not place the i38HG behind large objects or other obstructions.

Place the i38HG in an open area where wireless range will not be directly affected by surroundings. Wireless signal strength will be much stronger in an open area as opposed to an area with obstructions.

Keep the number of walls and ceilings between your i38HG and other devices on your network to a minimum because the i38HG wireless signal can usually go through one or two walls before it loses connectivity.

Keep the i38HG away from any large metal objects. Because metal objects can reflect or obstruct signals, wireless signal quality and speed may be adversely impacted.

Place the i38HG near a window if you want to access the network outside of your home or business. 10 Installing Your i38HG Connecting the Data Cable The data cable carries data from the i3802V to the i38HG. Primary (Main) Phone Wall Outlet AC Power A T A D T E N R E H T E L A C O L T E S E R R E W O P i38HG Figure 5: Power and Data Cables Connection 1. Connect one end of the data cable (green) to the line 1 outlet (Figure 5). 2. Connect the other end of the data cable to the DATA port (green) of your i38HG. 3. Observe NID, BROADBAND, and SERVICE indicators, they light green when the communication is established between the i38HG and i3802V (within 1 minute). Note: Refer to the Finding Solutions section if the indicator does not stay green. 11 iNID User Guide Connecting the Power Cable 1. Connect one end of the power supply cable to the POWER port of your i38HG (Figure 4). 2. Connect the other end of power supply cable to a 3-prong AC electrical outlet. Note: For safety reasons, do not modify electrical outlets that do not have a 3-prong plug with a 3-prong adapter. 3. Observe the POWER indicator; it flashes red once, followed by flashing green, then remains solid green. Note: Refer to the Finding Solutions section if the indicator does not stay green. Connecting Your Computer to the i38HG There are two ways to connect your computer to the i38HG: via Ethernet or wireless. With either connection, the first computer you connect to the network is used to configure the i38HG for proper operation. Connecting via Ethernet Ports You can directly connect up to four computers to the i38HG using the Ethernet connection. Connect one end of the Ethernet cable (yellow) to any available ETHERNET port (yellow) on the i38HG and the other end to the computer's Ethernet port (Figure 6). You are now ready to start your system (refer to the Setting up System Information section). Note: Your i38HG is shipped with an 6-foot Ethernet cable. Use a CAT5 cable if you need additional or longer Ethernet cable. Computer Ethernet Connection AC Power A T A D T E N R E H T E L A C O L T E S E R R E W O P i38HG Figure 6: Ethernet Connection 12 Installing Your i38HG Connecting via Wireless Your i38HG has an integrated wireless access point (AP) that enables you to connect your wireless-enabled computers to your home network. By default, the i38HG is shipped with WPA-PSK enabled and a preconfigured network name. Refer to the Configuring Wireless Network section to configure your wireless network. You can connect up to eight i38HGs (that is, APs) in your home. When multiple APs are detected, they are automatically synchronized across all managed access points to create a single wireless network for easier device connectivity. The default service set identifier (SSID) and wireless key is based on the last three digits of the serial number on the first access point that was connected. If you have multiple APs installed, refer to the label on your first installed AP only. All subsequent access points are automatically synchronized with the default SSID or with any custom SSID you define subsequent to initial installation. Most laptop computers are equipped with an internal 802.11b/g card. If your computer is not equipped with an internal card, you can install an external wireless adapter for wireless networking. The 2Wire wireless adapter provides a 2Wire Setup Wizard that automatically configures it to communicate with the i38HG during setup. If you are using a non-2Wire wireless adapter, you must manually configure it to communicate with the i38HG. Refer to the Configuring non-2Wire Wireless Adapters section to install a wireless network adapter. Configuring non-2Wire Wireless Adapters If you are using a non-2Wire wireless adapter, you must manually configure it to communicate with the i38HG. This section provides instructions to configure your adapter with WPA. You can use WEP if your wireless adapter does not support WPA; however, this decreases the level of security provided for wireless traffic. 1. Install and configure your wireless adapter according to the manufacturers instructions. 2. Use the network adapter configuration software or Windows network connection wizard to set the network name (SSID) and encryption key (WPA). 3. Enter 2WIRE (in capital letters) as the network name, followed by the last three digits of the i38HG serial number (for example, 2WIRE110), located on the bottom of your i38HG (Figure 7). Note: If you have multiple APs, use the last three digits of the first i38HG connected to the network. 13 iNID User Guide SN: 543811999110

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. Figure 7: Wireless Network Name and Encryption Key Location 4. Enter the encryption key that is located inside the brackets beneath the bar code on the bottom of your i38HG, (for example, 4119627022). Note: For Mac OS X users, you may need to enter the $ character at the beginning of the encryption key (for example, $4119627022). 14 Setting up System Information After the i38HG is properly connected and the first time you access the i3802V user interface, it is a good idea to set up the basic system information, such as password, date and time, and so forth. This section provides instructions to change the following information:

Password on page 18

Date and time page 21 Meeting Web Browser Requirements

Microsoft Internet Explorer 6.0 or higher

Firefox 1.5 or higher

Safari 2.0 15 iNID User Guide Navigating the User Interface Figure 8 shows the page when you enter http://gateway.2Wire.net as the URL into a compatible browser on a computer connected to the i38HG or i3802V (refer to Meeting Web Browser Requirements on page 15). This page contains 5 panes. The following section describes each pane that is indicated by the numbered red arrow. 1 2 3 4 5 Figure 8: i3802V User Interface 16 Setting up System Information 1. The tab pane of the user interface contains the following four tabs that are arranged horizontally. Clicking any of these tabs displays a page that enables you to access associated information. Home: The Home tab provides the most relevant information about your broadband service at a glance. It also provides links to access more detailed information (Figure 8). Services: The Services tab provides links to view your voice line status. Settings: The Settings tab provides the most comprehensive system information. Clicking this tab opens a page that provides sub-tabs to access other pages to configure your i38HG and view system status. Site Map: The Site Map tab provides a textual view of the user interface. Clicking any links on this page takes you directly to the page of interest. 2. The Summary pane displays the status of each service. Except the fourth icon, i3802V, you can click other icons to directly access more information. 3. This pane displays the backup battery status. You can click Battery Info to directly access the page. Notes: The backup battery status is displayed only if your iPSU is equipped with one. It is recommended to have a backup battery if you subscribe to voice-over-IP services and is required to maintain voice-over-IP service during a power outage. 4. The Home Network Devices pane displays all devices that are connected to the i38HG. You can click the links to view the detailed information of the connected devices. 5. The Top Networking Features pane provides shortcuts to directly access the most commonly used pages. 17 iNID User Guide Setting up Your Password The default system password is automatically set five minutes after the iPSU is connected. You can find the default system password on the iPSU front cover. Setting a system password protects your i3802V settings from being modified or changed by someone who has not been given permission to do so. After setting a system password, you will be required to enter it whenever you attempt to access a configuration page (for example, when you try to change the broadband connection settings). To set up a password:

1. Enter http://gateway.2Wire.net as the URL; the Home page opens. 18 2. Click Settings or System Password from the Top Networking Features pane; the Settings page opens displaying the system information and more sub-tabs. Setting up System Information Note: The above page is for reference only and is not fully displayed here. 19 iNID User Guide 3. Click Password; the Administration Password page opens. 4. Select the password option:

When Use Default System password is selected, no further action is required, go to Step 7. When Create or Edit a Custom Password is selected, continue with the next step. Note: The default system password is printed on the iPSU front cover. 20 Setting up System Information 5. Enter the new password in the Enter New Password field. Note: The password is case-sensitive and can contain a maximum of 31 alpha-numeric characters with no spaces. 6. Confirm the new password in the appropriate field. Note: Although it is optional, it is strongly recommended that you enter a password hint to remind you if you forget your password. 7. Click Save; your password is displayed on the System Information page. Configuring Local Date and Time You do not need to adjust the local date and time as they are set nightly by the service provider. 21 iNID User Guide 22 Configuring Wireless Network When the i38HG is properly installed, the wireless network is functional. Your i38HG is preconfigured with settings that optimize wireless performance. It is recommended that you leave the default settings in place. If you are knowledgeable with the wireless technology and want to modify the settings, this section provides instructions to perform the following advanced configurations:

Select the wireless access point on page 24

Set up your wireless network name on page 25

Secure your wireless network on page 26

Customize personal wireless settings on page 36

Configuring Wi-Fi Protection Setup on page 37 23 iNID User Guide Selecting the Wireless Access Point You can have up to eight access points (APs) in your home and each access point is automatically synchronized. When multiple APs are detected, they are automatically displayed on the Wireless Access Point List and Unique Settings page. Settings are synchronized across the managed APs to create a single wireless network for easier device connectivity. To select the access point:

1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens. If you have multiple APs, the list appears here. Set up your wireless network SSID. Secure your wireless network. Figure 9: Wireless Access Point List and Unique Settings Page 24 Configuring Wireless Network 3. Click the Enable checkbox next to the access point you want to enable. Note: If you have only one access point, that access point is enabled by default. 4. Select the channel (radio frequency band) the access point uses for your wireless network. Note: It is best to select Auto because a channel is automatically selected to minimize interference. 5. Select the power level for your wireless connection from the Power drop-down list. The default is 400 mW. 6. Click Save. Setting up the Wireless Network Name If you are in a densely populated area, or if you regularly connect to more than one wireless network (such as one at work and one at home), it is good practice to give your wireless network a unique name, which makes it easy to identify when you select the wireless network to which to connect. The default is 2WIREXXX, where XXX represents the last three digits of the serial number on the first access point that was connected (for example, 2WIRE954). 1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens (Figure 9). 3. Enter a name assigned to your wireless network in the Network Name (SSID) field. This name appears next to on the Home page. 4. Enable or disable the broadcast of the SSID over the wireless network by selecting or deselecting the checkbox. Enabled is the default setting, which means that your SSID is visible to anyone who is scanning for a network to which to connect. Deselect the Enable checkbox to help secure your wireless network by not announcing its presence. Note: If you add a PC or device later, the wireless client will be unable to scan and connect to your wireless network when the SSID broadcast is disabled. You will need to manually add a wireless profile in the client device to connect to the wireless network instead of selecting the SSID name from a typical scan list. 5. Click Save. 25 iNID User Guide Securing your Wireless Network There are two methods to secure your wireless network, using the encryption key or by blocking the Media Access Control (MAC) address. Caution: Wireless Security is enabled by default. Do not disable the security authentication and security features; they protect your private data transmission over the wireless link. Doing so may compromise the security of your PCs or other devices and lead to theft of service or loss of bandwidth. Using the Encryption Key It is good practice to customize an encryption key for wireless communication. When it is defined, each wireless client needs to have that encryption key to connect to your wireless network. 1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens (Figure 9). 3. Scroll down to the Security pane. Enter your encryption key. 26 Configuring Wireless Network 4. Select an authentication setting from the Authentication Type drop-down list:

WEP-Open. The Wireless Encryption Protocol (WEP) is an older security protocol that allows any wireless clients within the radio range to access your network without an encryption key. This setting provides the least level of security. For security reasons, do not select this setting unless there is compatibility issue with an older wireless client. For added protection, set an encryption key on your AP and enter the same key into your other wireless clients. WEP-Shared. Similar to the WEP-Open setting, do not select this setting unless there is compatibility issue with an older wireless client. Unlike the WEP-Open setting, the WEP-Shared setting prevents open access by any wireless client; therefore, it is more secure than the WEP-Open setting. Set an encryption key on your AP and enter the same key into your other wireless clients. WPA-PSK. This setting provides good security and works with most wireless clients but perhaps not some older clients. This setting requires that an encryption key to be set on the AP and that the wireless client be configured to use Wi-Fi Protected Access Pre-Shared Key (WPA-PSK) with the same encryption key. WPA-PSK and WPA2-PSK. This is the default setting. More secure than WPA-PSK, this setting allows a wireless client to use either WPA-PSK or WPA2-PSK to access your network. An encryption key must be configured on the AP and the same key must be entered on the wireless client. WPA2-PSK. This setting requires that wireless clients use only WPA2-PSK to access your networks. An encryption key must be configured on the AP and entered into the wireless client. WPA2-PSK is currently the most secure Wi-Fi encryption protocol but may not be available on many wireless clients. Note: Check the capabilities of the wireless clients that will be accessing this network and find the most secure protocol that is supported by all. 5. Select Use custom encryption key and enter a security key in the field. This security key will be used by all clients to access your wireless network. You can define a 64-bit or 128-bit encryption key. For 64-bit encryption, enter a 10-digit hexadecimal number. For 128-bit encryption, enter a 26-digit hexadecimal number. A hexadecimal number uses the characters 0-9, a-f, or A-F. 27 iNID User Guide Allowing Devices with MAC Address Filtering The MAC address is a factory-programmed address assigned to each hardware device. By default, the i38HG uses its built-in hardware address. Using the MAC address filtering feature enables you to allow wireless connection to all devices or an individual device. Allowing all Devices When the MAC filtering is disabled, all discovered devices are allowed. Be default, the MAC filtering is disabled (that is, allowing all devices). This section provides instructions to allow all devices. To allow individual devices, refer to Allowing Individual Devices. Note: This method is less secure than using the encryption key. To disable MAC address filtering to allow all devices:

1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens. 3. Scroll down to the MAC Filtering pane. 4. Click Edit Blocked/Allowed Device List; the Wireless MAC Filtering page opens. 28 Configuring Wireless Network Note: Make sure that the Enable checkbox is not selected. 5. Enter the MAC address automatically or manually. To enter the address automatically, click Rescan For Devices; the MAC addresses of the allowed devices populated in the Allowed Devices pane as shown below. To enter the address manually, enter the MAC address in its field using this format, for example, 00:1B:5B:90:F4:80, then click Add to List. The address you entered appears in the Allowed Devices pane. 6. Click Save. 29 iNID User Guide Allowing Individual Devices This section provides instructions to allow individual devices. To allow all devices, refer to Allowing all Devices. To allow individual devices:

1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens. 3. Scroll down to the MAC Filtering pane. 4. Click Edit Blocked/Allowed Device List; the Wireless MAC Filtering page opens. 30 Configuring Wireless Network Note: Make sure that the Enable checkbox is selected; otherwise, the device will not be allowed. 5. Select the device you want to allow from the Blocked Devices pane. Note: To select multiple addresses, hold down the [Shift] or [Ctrl] keys while making your selections. Using the [Shift] key lets you make your selections in a contiguous order while the [Ctrl] key selects the groups in a random order. 6. Click <<; the list(s) you selected appears in the Blocked Devices pane, as shown below. 7. Click Save. Blocking Devices with MAC Address Filtering The MAC address is a factory-programmed address assigned to each hardware device. By default, the i38HG uses its built-in hardware address. When enabled, the wireless connection is blocked to the MAC address listed in the Allowed Devices pane. Using the MAC address filtering feature enables you to block wireless connection to all devices or an individual device. 31 iNID User Guide Blocking all Devices This section provides instructions to block all device. To block individual devices, refer to Blocking Individual Devices. To enable MAC filtering to block all devices:

1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens. 3. Scroll down to the MAC Filtering pane. 4. Click Edit Blocked/Allowed Device List; the Wireless MAC Filtering page opens. 32 Configuring Wireless Network 5. Select the Enable checkbox to block all devices. 6. Click Save; a dialog box opens confirming that the configuration is changed. The MAC addresses on the Allowed Devices pane now appear on the Blocked Devices pane. For example Note: Make sure to click Save to keep the transaction persistent; otherwise, the transaction is only a one-time event. 7. Optionally, select the devices from the Blocked Devices pane, click Delete to remove them from the pane. 33 iNID User Guide Blocking Individual Devices This section provides instructions to block individual devices. To block all devices, refer to Blocking all Devices. To block individual devices:

1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens. 3. Scroll down to the MAC Filtering pane. 4. Click Edit Blocked/Allowed Device List; the Wireless MAC Filtering page opens. 34 5. Select the Enable checkbox to block all devices. 6. Click Save; a dialog box opens confirming that the configuration is changed. The MAC addresses on the Allowed Devices pane now appear on the Blocked Devices pane. Configuring Wireless Network Note: Make sure to click Save to keep the transaction persistent; otherwise, the transaction is only a one-time event. 7. Select the device you want to block from the Allowed Devices pane. Note: To select multiple addresses, hold down the [Shift] or [Ctrl] keys while making your selections. Using the [Shift] key lets you make your selections in a contiguous order while the [Ctrl] key selects the groups in a random order. 8. Click >>; the list(s) you selected appears in the Blocked Devices pane, as shown below. 9. Click Save. 35 iNID User Guide Customize Private Wireless Settings The Advanced Settings pane allows you to customize wireless settings. It is recommended that you leave the default settings in place; however, if you are experiencing connection or performance difficulties, altering these settings may improve performance. 1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens (Figure 9). 3. Scroll down to the Advanced Settings pane. 1. Select a wireless mode from its drop-down list. 2. Enter a value in the range from 1 to 3 seconds in the DTIM Period field. (The default is 1.) This Delivery Traffic Indication Message (DTIM) value determines the interval at which the access point sends its broadcast traffic. 3. Select the maximum rate at which your wireless connection works. For 802.11b/g-based models, select 1, 2, 5.5, 6, 9, 11, 12, 18, 24, 36, 48, or 54 Mbps. Note: In rare occasions, you may need to lower the speed if you encounter reliability and inter-operability issues with other nodes in the network. 4. Select the Enhanced Mode checkbox if you want the 802.11b devices to increase the speed to 22 Mbps. Note: The Packet Binary Convolutional Code (PBCC) Enhanced mode works only with 802.11b devices. 5. Click Save. 36 Configuring Wireless Network Configuring Wi-Fi Protected Setup The i38HG supports Wi-Fi Protected Setup (WPS), which is a standard for easy and secure establishment of a wireless home network. Using WPS simplifies the process of connecting any home device to the wireless network. As an AP, the i38HG issues and revokes credentials to a network. The i38HG provides a push button on the front panel (Figure 10) to enable the synchronization between the AP and the client

(analogous to the pairing of the garage door opener and remote control). Note: For the WPS to work, the wireless client device must support the WPS function. The installation and configuration vary among the device manufacturers, refer to your client documentation for instructions. POWER ETHERNET WIRELESS LINE 1 LINE 2 NID BROADBAND SERVICE i38HG Figure 10: WPS Location 37 iNID User Guide 38 Configuring Firewall The i3802V includes default firewall settings that block unwanted access from the Internet; it is recommended that you leave the default settings in place. If necessary, you can allow Internet traffic or users through the firewall to your LAN devices, applications, and servers. This section provides instructions to:

Host an application on your network to allow users access on page 40

Remove an application on your network to block users access on page 40

Define an application profile on page 43

Add multiple definitions to a profile on page 47

Delete a user-defined application profile on page 50

Allow all applications (DMZplus) on page 52

Stop DMZplus on page 54

Customize firewall settings on page 55 Caution: You should be knowledgeable with the firewall configuration to modify these settings; otherwise, you are exposing your computer to outside attacks. 39 iNID User Guide Hosting an Application To allow access from the Internet to applications running on computers inside your home network, you need to open firewall pinholes and associate the intended application(s) with a computer connected with your i3802V. If you cannot find a listing for your application, you can define an application with the protocol and port information (refer to Defining a New Application Profile on page 43.) To host an application:

1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Firewall Status page opens. 40 3. Select Applications, Pinholes and DMZ; a page similar to the following opens showing the computers that are connected to the i38HG/i3802V and the application list. Configuring Firewall 41 iNID User Guide 4. Select the computer that you want to host the application(s). Note: If the computer you want to select is unlisted because it is powered off and the hide inactive devices option is enabled; you still can select it as long as it is on the same network and you know its IP address. Replace Enter IP address with the intended IP address, then click Choose. 5. Select Allow individual application(s). 6. Filter the application list by selecting the category; your selection is displayed in the Application List panel. 7. Select from the Application List panel the application(s) you want to host. Note: To select multiple applications, hold down the [Shift] or [Ctrl] keys while making your selections. Using the [Shift] key lets you make your selections in a contiguous order while the [Ctrl] key selects the groups in a random order. 8. Click Add; the application(s) you selected appears in the Hosted Applications panel. 9. Click Save; a message appears informing you the status. Removing Hosted Applications 1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Firewall Status page opens, displaying the current hosted application settings. 42 3. Select Applications, Pinholes and DMZ; a page opens showing hosted applications. 4. Select the hosting computer if you do not see the pinhole you want to remove in the list. 5. Scroll to the Edit firewall settings for this computer pane. Configuring Firewall 6. Select the application(s) you want to remove from the Hosted Applications panel, click Remove. Note: To select multiple applications, hold down the [Shift] or [Ctrl] keys while making your selections. Using the [Shift] key lets you make your selections in a contiguous order while the [Ctrl] key selects the groups in a random order. 7. Click Save; a message appears informing you the status. The application(s) you selected is removed from the Hosted Applications panel and returned to the Application List panel. Defining a New Application Profile An application profile configures your systems firewall to pass through application-specific data. You can define an application profile that is not included in the Application List. This feature is typically used if the application for which you would like to pass through data to a given computer is new or has been recently updated to a new version. 43 iNID User Guide To add a new application profile:

1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click 3. Select Applications, Pinholes and DMZ; a page opens showing the computers that are connected to on the Home page; the Firewall Status page opens. your i38HG/i3802V and the application list. 4. Scroll down and click Add a new user-defined application; the Firewall Application Profile Definition page opens. 44 Configuring Firewall 5. Enter the application profile name in the Application Profile Name field. Notes: For easy identification, use the name of the application (for example, Redwing Game Server). Clicking Back returns to the Allow device application traffic to pass through firewall page. 6. Create a definition for your application that is to be allowed through the firewall. In the Protocol field, select the TCP or UDP radio button. If the application you are adding requires both, you need to create a separate definition for each. In the Port (or Range) field, enter the port or port range the application uses. For example, some applications requires only one port to be opened (such as TCP port 500); others require that all TCP ports from 600 to 1000 be opened. Note: If only one port is required, enter the port number in the From field. In the Protocol Timeout (seconds) field, optionally enter a value for the amount of time that can pass before the application times out. When leaving the field blank, the system uses the default values (8400 seconds for the TCP protocol; 600 seconds for the UDP protocol). In the Map to Host Port field, enter a value that maps the port range you established in the Port field to the local computer. For example, if you set the value to 4000 and the port range being opened is 100 to 108, the forwarded data to the first value in the range will be sent to 4000. Subsequent ports will be mapped accordingly; 101 will be sent to 4001, 102 will be sent to 4002, and so forth. From the Application Type drop-down list, select the application type. If you do not know the application type, select nothing. Note: You can find the above information in the documentation provided by the company that produces the application. 45 iNID User Guide 7. Click Add to List; a message appears informing you of the status and the information appears in the Definition List pane. For example, 46 Configuring Firewall Adding Multiple Definitions to a Profile Some application requires both TCP and UDP ports. In this case, you need to define additional ports to an existing profile. You can add the definition of the profile only when it has not been added to the hosted application list. If the profile is added to the hosted application list and you want to modify it, you need to first remove it from the Hosted Applications panel. 1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Firewall Status page opens. 3. Select Applications, Pinholes and DMZ; a page opens showing hosted applications. 47 iNID User Guide 4. Scroll to the Edit firewall settings for this computer pane. Note: If you have not created any profiles, the link will not appear. 5. Click Edit or delete user-defined application; a page similar to the following opens. 48 Configuring Firewall Note: The application you created will not appear here if it has been added to the Hosted Applications. Return to the previous page, select the application intended for modification, click Remove to return the application to the available application list. 6. Select the application you want to modify, click Edit; the selected profile page opens. Note: You are prompted to enter your password if one is set up. 7. Modify any information, as necessary. 8. Click Add to List; a message appears informing you of the status and the information appears in the Definition List pane. 49 iNID User Guide Deleting Profiles You can delete only the profiles you created. Before deleting a user-defined profile, make sure to remove it from the Hosted Applications pane. 1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Firewall Status page opens. 3. Select Applications, Pinholes and DMZ; a page opens showing hosted applications. 50 4. Scroll to the Edit firewall settings for this computer pane. Configuring Firewall Note: If you have not created any profiles, the link will not appear. 5. Click Edit or delete user-defined application; a page similar to the following opens. 51 iNID User Guide Note: The application you created will not appear here if it has been added to the Hosted Applications. Return to the previous page, select the application intended for modification, click Remove to return the application to the available application list. 6. Select the application you want to delete, click Delete. Note: Be sure to select the intended application. Once you click Delete, the application is deleted. Allowing all Applications (DMZplus) DMZplus is a special firewall mode that is used for hosting applications. When in the DMZplus mode, the designated computer:

Appears as if it is directly connected to the Internet.

Has all unassigned TCP and UDP ports opened and pointed to it.

Can receive unsolicited network traffic from the Internet. Caution: Use the DMZplus mode with caution! A computer in the DMZplus mode is less secure because all available ports are open and all incoming Internet traffic is directed to this computer. 1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Firewall Status page opens. 3. Select Applications, Pinholes and DMZ; a page opens showing hosted applications. 52 Configuring Firewall 4. Select the computer that you want to allow all applications. Note: If the computer you want to select is unlisted because it is powered off and the hide inactive devices option is enabled; you still can select it as long as it is on the same network and you know its IP address. Replace Enter IP address with the intended IP address, then click Choose. 5. Select the Allow all applications (DMZplus mode) button. 53 iNID User Guide 6. Click Save. 7. Confirm that the computer you selected in Step 1 is configured for DHCP. If it is not, configure it for DHCP. 8. Restart the computer. When the computer restarts, it receives a special IP address from the system and all unassigned TCP and UDP ports are forwarded to it. Stopping DMZplus 1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Firewall Status page opens. 3. Select Applications, Pinholes and DMZ; a page opens showing hosted applications. Note: The above presentation shows half of the screen only. 4. Select the computer that you want to stop the DMZplus mode. Note: If the computer you want to select is unlisted because it is powered off and the hide inactive devices option is enabled; you still can select it as long as it is on the same network and you know its IP address. Replace Enter IP address with the intended IP address, then click Choose. 54 5. Select the Maximum protection button from the Edit firewall settings for this computer pane. Configuring Firewall 6. Click Save. 7. Access the computer that you selected in Step 1. 8. Restart the computer. Customizing Firewall Configuration The i3802V comes with a set of default firewall settings that you can change to adapt to your environment. You can change the timeout sessions and protocol that you want to go through the firewall. 1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface. 2. Click on the Home page; the Firewall Status page opens. 55 iNID User Guide 3. Click Advanced Configuration; the following page opens displaying the default settings. 56 Configuring Firewall 4. Customize your Internet security. Stealth Mode: When the Stealth Mode is selected, your computer is invisible to port-scanning programs. Consequently, no reply is received in response in their quest to gain unauthorized access to computers and servers. If your computer is always connected to Internet, it is good practice to select the Stealth Mode to prevent potential hacking to your computer. Block Ping: When enabled, Block Ping blocks all ping requests. Ping is a basic Internet program that, when used without malicious intent, allows a user to verify that a particular IP address exists and can accept requests. Hackers can use ping to launch an attack against your network, because ping can determine the networks IP address from the domain name. Strict UDP Session Control: Enabling this feature provides increased security by preventing the i3802V from accepting packets sent from an unknown source over an existing connection. The ability to send traffic based on destination only is required by some applications. Enabling this feature may not allow some on-line applications to work properly. UDP Session Timeout: Typically, the User Datagram Protocol (UDP) is used to exchange small data from one computer to another. Transmission Control Protocol (TCP) is used for larger data exchanges; therefore, the timeout setting for UDP is lower than that of TCP. TCP Session Timeout: Transmission Control Protocol (TCP) is a connection-oriented protocol, which means that a connection is established and maintained until such time as the message(s) to be exchanged by the application programs at each end have been exchanged. The maximum timeout is 24 hours. 5. Select the protocol(s) from the Outbound Control pane that you allow the traffic from the network to pass through the firewall to the Internet. Note: NetBIOS is primarily used for Local Area Network (LAN) communication. Typically, this protocol is not used on the Ethernet at large. For security reasons, it is blocked from the Internet to your local area network by default. 6. Select items from the Attack Detection pane to prevent unauthorized access to your computers. Note: These are stateless firewall checks and apply to DMZPlus or routed mode. Excessive Session Detection: When enabled, the firewall detects applications on the local network that are creating excessive sessions out to the Internet. This activity is likely due to a virus or worm infected computer (for example, Blaster Worm). TCP/UDP Port Scan: A port scan is a series of messages sent by someone attempting to break into a computer to learn which computer network services, each associated with a well-known port number (such as UDP and TCP), the computer provides. When enabled, the firewall detects UDP and TCP port scans, and drops the packet. Invalid Source/Destination IP address. When enabled, the firewall checks and verifies the following IP addresses:

IP source address (broadcast or multicast) TCP destination IP address (not unicast) 57 iNID User Guide If the IP source and destination address are the same Invalid IP source received from private/home network Note: The packets are dropped when IP addresses cannot be verified. Packet Flood (SYN/UDP/ICMP/Other). When enabled, the firewall checks for SYN, UDP, ICMP, and other types of packet floods on the local and Internet-facing interfaces and stops the flood. Invalid TCP Flag Attacks (NULL/XMAS/Other). When enabled, the firewall scans inbound and outbound packets for invalid TCP flag settings, and drops the packet to prevent SYN/FIN, NULL, and XMAS attacks. Invalid ICMP Detection. The firewall checks for invalid ICMP/code types, and drops the packets. Miscellaneous. The firewall checks for the following, and drops the packets or terminates the associated session:

Unknown IP protocol (drop packet) Port 0 attack detected (drop packet) TCP SYN packet (drop packet) Not a start session packet (drop packet) ICMP destination unreachable (terminate session) 7. Click Save; a message appears informing you of the operational status. 58 Working with the Power Supply Unit The iPSU needs no scheduled maintenance other than regular battery inspection and replacement. If the power supply unit is equipped with a backup battery, it continues to provide voice-over-IP services in case of emergency during a power outage. During a temporary AC power outage, the power source is switched to the battery without interruption of the voice-over-IP service. When the AC power is restored, the power source is switched back to the power supply unit. The switchover between the power supply unit and the battery is automatic and instantaneous. Note: Reserve the battery charge during a power outage. Do not access the Internet when the power is running on the battery. Doing so will discharge the battery at a much faster rate and shorten the voice-over-IP service time. This section provides instructions to:

Replace the battery on page 60

Enable the audio alert on page 63

Disable the audio alert on page 65 Note: You are solely responsible for periodically replacing this battery to provide uninterruptable voice-over-IP services during a power outage. Your service provide does not monitor the battery and is not responsible for its replacement. 59 iNID User Guide Replacing the Battery The battery is rated for a service life of up to five years, which varies depending on operational and environmental conditions. The battery life expectancy depends on the operating environment as temperature extremes shorten the battery life. The optimum operating temperature is between 5o C to +50o C, ambient (23.0o F to 122o F). The battery is specifically designed to use with the iNID system. Contact your service provider for battery replacement information. To replace the battery:

1. Use a Phillips screwdriver to unfasten two screws (one on each side) securing the power supply battery cover, and put them in a safe place (Figure 11). Remove screws from both sides of the unit to remove the front cover. Figure 11: Power Supply Unit Cover Removal 2. Bring the battery cable and battery cable connector to visibility (located on top of the backup battery). 3. Press down on the tension springs and pull to disconnect the battery cable connector from the battery cable (Figure 12). 60 Working with the Power Supply Unit POWER BATTERY SILENCE ALARM CAUTION POTENTIAL SHOCK Tension Springs Figure 12: Battery Connector 4. Release the safety strap securing the battery. 5. Remove the old battery from the housing and put it safely aside. Note: Be careful when you remove the battery; it is heavy. 6. Insert the new battery gently into the housing. Note: Be sure to place the battery inside the raised bottom edge of the case. 7. Connect the battery cable connector to the battery cable. 8. Observe the BATTERY indicator on the iPSU, it should light green when the i38HG and i3802V are communicating properly. Note: A faulty battery is indicated if the BATTERY indicator does not light green within 5 minutes assuming the iPSU is plugged into AC power. 61 iNID User Guide 9. Secure the battery with the safety strap. 10. Place the housing cover over the unit and press gently on it until it snaps into place. 11. Fasten the cover with the two screws you removed earlier. Note: If you have disabled the alert earlier, make sure to enable the alert

(page 63). 62 Working with the Power Supply Unit Enabling the Alert To enable the alert:

1. Enter http://gateway.2Wire.net as the URL; the Home page opens. 63 iNID User Guide 2. Click Battery Info; the Emergency Battery Backup page opens. 3. Click Enable to enable the battery audible alert. 4. Click Save. 64 Working with the Power Supply Unit Disabling the Alert By default, the audible alert is enabled to warn you when the battery is exhausted. It is recommended that you do not disable the audible alert unless you intend to replace the battery within a short time. A chirping tone sounds to alert you that when the battery is exhausted and needs replacing. The duration of the chirping sound is 0.2 seconds and happens once every 5 seconds. You can turn off the chirping sound to disable the alert for 12 hours or permanently. Caution: Disable the audio alert with caution!

If you disabled the alert and did not replace the backup battery on a timely manner, you will have no voice-over-IP services in case of emergency during an AC power outage. To disable the alert:

1. Enter http://gateway.2Wire.net as the URL; the Home page opens. 65 iNID User Guide 2. Click Battery Info; the Emergency Battery Backup page opens. 3. Click Disable Alert for 12 hours to turn off the low-battery notification or deselect the Enable checkbox to disable the alert permanently. 4. Click Save. 66 Configuring VoIP Services There is no user-configuration needed for VoIP service. All server and line configuration are performed by your service provider. Refer to Table 5 in the Finding Solutions section if you encounter VoIP services related issues. 67 iNID User Guide 68 Configuring LAN Devices Typically, your Internet service provider automatically assigns and configures a dynamic IP address when your system connects to the Internet. Businesses or power users may use a static address enabling them to run advanced services such as Internet servers and video conferences. The availability of static IP addresses is usually an additional service offered by service providers. In addition, changes from the default behavior of the gateway for private IP addressing may also be used by some users. Configure these settings ONLY if you are very familiar with computer networking technologies. This section provides instructions to set up your private network that includes:

Configuring additional network on page 70

Configuring DHCP on page 72

Allocating IP addresses on page 75 69 iNID User Guide Configuring your LAN Publicly Routed Subnet You can create a local network that has broadband network-accessible IP addresses by creating a route from the Internet to the specified public network. This feature is typically used in conjunction with broadband service that provides a range of available IP addresses. Once enabled, the public IP addresses can be assigned to local computers. Note: Set up your LAN publicly routed subnet first if you want to use the public address with your DHCP configuration. 1. Open a Web browser and enter http://gateway.2Wire.net in the address line, the Home page opens. 2. Click

, the Broadband Status page opens. 70 3. Click Link Configuration; the following page opens. Configuring LAN Devices 1. Change the Upstream Maximum Transmission Unit (MTU), if necessary. 2. Select Enable to add a secondary network to the broadband WAN interface. 3. Enter information in the following fields:

Router Address: Enter the router address (this is the router address from the secondary subnet provided by the service provider). Subnet Mask: Enter the subnet mask (this is the router mask from the secondary subnet provided by the service provider). 4. Select the Auto Firewall Open checkbox if you want to automatically disable the firewall for all devices using addresses from this subnet. (By default, the firewall protection is enabled.) Note: You can individually enable the firewall on a per device basis (refer to Allocating IP Addresses on page 75) or on a per application basis using the Firewall option (refer to Allowing all Applications (DMZplus) on page 52). 5. Click Save. 71 iNID User Guide Configuring DHCP Dynamic Host Configuration Protocol (DHCP) allows for dynamic allocation of network addresses and configuration to newly attached hosts. The i3802V can be both DHCP client and DHCP server. The i3802V acts as a client when it communicates to your service provider over the Internet using the IP address. For this communication, you cannot modify the related DHCP settings. The i3802V is a DHCP server to your local network devices such as the i38HG and computers connecting to it. To configure the default DHCP information used as a local server:

1. Open a Web browser and enter http://gateway.2Wire.net in the address line; the Home page opens

(Figure 13). Figure 13: Home Page 72 2. Click Settings; the System Information page opens (Figure 14). Configuring LAN Devices Figure 14: System Information Page 3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network. 73 iNID User Guide 4. Click DHCP; the DHCP Configuration page opens. Figure 15: DHCP Configuration 5. Select Configure manually if you want to set up a range for the DHCP address IP pool. 6. Enter information in the following fields:

Router Address: This is the IP address of your i3802V used for all communication on your local devices. Subnet Mask: This is the subnet mask used for all communication on your local devices (the default is 255.255.255.0). First DHCP Address: The first IP address in the DHCP address pool that you will be distributing over the private network. Last DHCP Address: The last IP address in the DHCP address pool that you will be distributing over the private network. 7. Enter a numerical value in the DHCP Lease Time field. This value represents the number of hours you can use the assigned IP address before the DHCP lease expires. 8. Select a public IP address pool that is assigned via DHCP on the local area network. Note: Change to the Public IP address only when used in conjunction with DMZplus or secondary subnet functionality that allows you to have public IP addresses routed through the device. 9. Click Save. 74 Configuring LAN Devices Allocating IP Addresses You can allocate specific IP addresses to devices that are running in the DHCP mode, and map devices to particular static (public) or private IP addresses. For Internet public hosting of application or servers associated with static addresses, you can map a device to a specific public fixed IP address or to the next unassigned address from the public pool. The default public IP device mapping is to the Router WAN IP address. Note: Alternatively, you may also statically configure public or private IP addresses on the device themselves. Statically addressed device addresses override settings made on this page. 1. Open a Web browser and enter http://gateway.2Wire.net in the address line, the Home page opens

(Figure 13). Figure 16: Home Page 75 iNID User Guide 2. Click Settings; the System Information page opens (Figure 14). Figure 17: System Information Page 3. Click LAN; a page similar to the following opens, displaying the private network information and LAN devices connected to your network. 76 4. Click IP Address Allocation; a page similar to the following opens, displaying the devices in your network. Configuring LAN Devices 5. Go to the intended device and select the following to override the default DHCP settings:

Select the address or address pool from which you want to select an IP address from the WAN IP Mapping drop-down list. Select the specific address or address type to assign from the Address Assignment drop-down list. 6. Click Save. 77 iNID User Guide 78 Finding Solutions The i3802V comes with diagnostics tools, such as link test, DSL, IP PING, trace route, DNS query, and so forth. This section provides helpful information to solve common issues. It also provides instructions to view various statistics and logs.

Connection on page 80

VoIP on page 82 iPSU on page 83

System information on page 83

Statistics on page 84

Logs on page 91 79 iNID User Guide Table 4: Connection Issues Symptoms Problems What to Do The POWER indicator on the i38HG does not light. Faulty power supply 1. Verify that the AC power cable is securely connected to the i38HG

(Connecting the Power Cable on page 12). 2. Ensure that the AC power cable is not plugged in to a switched outlet that is turned off. 3. Power up the i38HG with a known good power outlet. 4. Call your service provider if the i38HG does not power up with a known good power outlet. The POWER indicator on the i38HG remains solid red. System Post Failure 1. Press the Reset button on the i38HG for 10 seconds. No connection to the Internet via the Ethernet connection. No communication between the iNID and i38HG Loose Ethernet cable connection 2. Call your service provider if the i38HG does not power up into a normal state. 1. Check the data cable is properly connected (Connecting the Data Cable on page 11). 2. Check the NID, BROADBAND, and SERVICE indicators on the i38HG, they should light green. 3. Call your service provider if problem persists. 1. Check the Ethernet cable connection on your computer and i38HG, and make sure that it is securely seated in both ports

(Connecting Your Computer to the i38HG on page 12). 2. Check the ETHERNET indicator on the i38HG, it should light green. 3. Verify that you can connect to the Internet via wireless connection. 4. Call your service provider if problem persists. 80 Table 4: Connection Issues (Continued) Symptoms Problems What to Do Finding Solutions No connection to the Internet via the wireless connection. No communication between the iNID and i38HG Mis-match network name and/

or encryption key Weak wireless signals. Radio interference Hissing or static sounds. 1. Check the data cable is properly connected (Connecting the Data Cable on page 11). 2. Check the NID, BROADBAND, and SERVICE indicators on the i38HG, they should light green. 3. Check the WIRELESS indicator on the i38HG, it should light green. 4. Call your service provider if problem persists. 1. Verify the network name (Setting up the Wireless Network Name on page 25). 2. Verify the encryption key (Securing your Wireless Network on page 26). 3. View the wireless AP status

(Viewing the Wireless AP Statistics on page 86). 4. Check the SERVICE indicator on the i38HG, it should light green. 5. Call your service provider if problem persists. 1. Change the wireless settings

(Customize Private Wireless Settings on page 36). 2. Change the access point location

(Determining Wireless Access Points Location on page 10). 3. Click on the Home page and click Rescan to scan for a new channel. 81 iNID User Guide Table 4: Connection Issues (Continued) Symptoms Problems What to Do The BROADBAND indicator blinks green for an extended period of time, then turns solid red. Broadband connection Failure The SERVICE indicator lights red. Broadband service authentication failure Call your service provider if the broadband connection failed to connect after 10 minutes. Call your service provider if the broadband connection failed to connect after 10 minutes. Table 5: VoIP Services Issues Symptoms No VoIP service Problems What to Do VoIP services are not subscribed. 1. Check your line status (Viewing VoIP Service Status on page 89). No dial tone. Service is down. 2. Call your service provider for VoIP service. 1. Check your line status (Viewing VoIP Service Status on page 89). 2. Verify if the phone is in the Active mode. If yes, click Ring Now to test the ring tone. If the phone does not ring, check and make sure that the RJ-11 is securely connected to the phone port. If no, call your service provider. 82 Table 6: The Power Supply Unit Common Issues Symptoms Problems What to Do Finding Solutions The iPSU emits chirping sound. The backup battery life is exhausted. The POWER indicator is flashing red. Normal behavior. 1. Check to see if the BATTERY indicator on the IPSU is flashing red. 2. Replace the battery (Replacing the Battery on page 60). 1. 2. Flashing red indicates that the power is provided by the backup battery. The POWER button returns to green when the AC power is switched back. If the home is not experiencing a power outage, check to make sure that the iPSU is plugged into a working outlet. 3. No action is required. Table 7: System Information Issues Symptoms Problems What to Do Cannot change the i38HG settings Incorrect password. 1. Go to the Home page. 2. Click System Password at the bottom of the Home page; the Login page opens. 3. Click I forgot the password; the Login page opens displaying your password hint. 4. Enter your password and click Submit. 5. Click I still cant remember the password if you still do not remember the password, the Reset System Password page opens. 6. Enter information in all fields. 7. Click Submit. 83 iNID User Guide Viewing Statistics This section provides instructions to view the following statistics:

Wireless access points on page 86

HPNA coax on page 86

HPNA phone line on page 87

DSL bandwidth on page 88

VoIP on page 89 To access the statistics page:

1. Enter http://gateway.2wire.net. The user interface Home page opens, displaying the aggregate upstream and downstream bandwidths (Figure 18). Figure 18: The Home Page 84 2. Click Home Networking; the LAN Status page opens. Finding Solutions 3. Click Statistics; the page opens displaying the wireless access point information (Figure 19). Figure 19: The LAN Statistics Page 85 iNID User Guide Viewing the Wireless AP Statistics If you have multiple access points, each one is listed separately. The detailed wireless AP statistics shows the aggregate of all interfaces (that is, HPNA and Ethernet) connected to the AP. This pane shows the total received and transmitted packets and bytes as well as the total errors and discarded packets. Note: The information under the Private Network panel is automatically generated. Viewing the HPNA Coax Statistics The HPNA coax statistics shows the IPTV status. 1. Scroll down on the LAN Statistics page until you reach the HomePNA Network (Coax) pane (Figure 20). Figure 20: The HPNA Coax Statistics Pane 86 Finding Solutions 2. View the HPNA Physical Link status. Up indicates that the operation is normal. Down indicates that the IPTV is not connected. 3. Verify that there are no CRC errors or dropped frames. 4. Scroll down to view the detailed information of each interface. Viewing the HPNA Phone LIne Statistics The HPNA phone line statistics shows the status of your phone lines and Internet speed throughout your home. 1. Scroll down on the LAN Statistics page until you reach the HomePNA Network (Phoneline) pane

(Figure 21). Figure 21: The HPNA Phoneline Statistics Pane 2. Scroll down to the HomePNA Network (Phoneline) pane and view the HPNA Physical Link status. Up indicates that the operation is normal. Down indicates that the HPNA phone line is not connected to the i38HG. 3. Verify that there are no CRC errors or dropped frames. 87 iNID User Guide Viewing Individual DSL and Aggregate Bandwidth 1. Enter http://gateway.2wire.net on the address line; the user interface Home page opens (Figure 18). 2. Click the Broadband icon (

) on the Home page; the Broadband Status page opens. 3. Scroll down the page to view the physical line 1 and physical line 2 detailed information. Note: The number of physical lines displays is dependent on the number of lines in use. 88 Viewing the VoIP Service Status 1. Enter http://gateway.2wire.net on the address line. The user interface Home page opens, displaying the aggregate upstream and downstream bandwidths (Figure 18). 2. Click Services; the following page opens. Finding Solutions 3. Click Voice; the Status page opens. Note: The voice-over-IP service is disabled if you have not subscribed to the service. 89 iNID User Guide 4. Click Line; the Lines page opens, displaying the line status as well as the phone and port numbers associated with each line. 90 Finding Solutions Viewing Logs Logs provide an audit trail of activities that are helpful for troubleshooting and diagnostics purposes. Viewing Events Logs 1. Enter http://gateway.2wire.net on the address line; the user interface Home page opens, displaying the aggregate upstream and downstream bandwidths (Figure 18). 2. Click Settings; the System Information page opens. 91 iNID User Guide 3. Click Logs; the Event Log page opens. Note: The log starts from the oldest to the latest date; that is, the latest log appears at the bottom of the page. 4. Click Clear Log if you want to minimize the clutter from previous events when you are trying to diagnose a problem. 5. Filter the log category from the Display Filter drop-down list. 6. Click Submit; the page refreshes and displays the logs of your selection. 7. View the log. Type: The type of the event: INF for information, ERR for errors, WRN for warning, and so forth. Date/Time: The date and time when the event occurs listing from the latest date on the top. Event Description: Includes the source and destination IP addresses as well as their ports, and a brief description of the event. 92 Viewing System Logs 1. Enter http://gateway.2wire.net on the address line; the user interface Home page opens, displaying the aggregate upstream and downstream bandwidths (Figure 18). 2. Click Settings; the System Information page opens. Finding Solutions 93 iNID User Guide 3. Click Logs; the Event Log page opens. 4. Click System Log; the System Log page opens. 94 Finding Solutions Note: The log starts from the oldest to the latest date; that is, the latest log appears at the bottom of the page. 5. Click Clear Log if you want to minimize the clutter from previous events when you are trying to diagnose a problem. 6. Select from the Select Device drop-down list the hardware device you want to view. 7. Filter the log category from the Display Filter drop-down list; the list is updated to your specification. ALM for alarms DBG for debug EMR for emergency ERR for errors FLT for faults NTC for notice INF for information WRN for warning 8. Click Submit; the page refreshes and displays the logs of your selection. 9. Click Insert Mark if you want to insert a delimitation point in the logs. Note: The latest log appears at the bottom of the page; scroll down the page to view your insertion mark. 10. View the log. Type: The type of events: ERR for errors, INF for information, WRN for warning, and so forth. Date/Time: The date and time when the event occurs listing from the latest date on the top. Event Description: Includes a brief description of the event. 95 iNID User Guide Viewing Firewall Logs 1. Enter http://gateway.2wire.net on the address line; the user interface Home page opens, displaying the aggregate upstream and downstream bandwidths (Figure 18). 2. Click Settings; the System Information page opens. 96 3. Click Logs; the Event Log page opens. Finding Solutions 4. Click Firewall Log; the Firewall Log page opens. 97 iNID User Guide 5. Click Clear Log if you want to minimize the clutter from previous events when you are trying to diagnose a problem. 6. View the log. Date and Time: The date and time when the event occurs listing from the latest date on the top. Severity: ERR for errors, INF for information, WRN for warning, and so forth. Details: Includes the source and destination IP addresses as well as their ports, and a brief description of the event. Viewing Upgrade Logs 1. Enter http://gateway.2wire.net on the address line; the user interface Home page opens, displaying the aggregate upstream and downstream bandwidths (Figure 18). 2. Click Settings; the System Information page opens. 98 3. Click Logs; the Event Log page opens. Finding Solutions 4. Click Upgrade Log, the Upgrade Log page opens, displaying the software versions information. 99 iNID User Guide 100 Regulatory Information Electrical AC Adapter The AC adapter is designed to ensure your personal safety and to be compatible with this equipment. Please follow these guidelines:

Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet.

Allow adequate ventilation around the adapter. Avoid locations with restricted airflow.

Connect the adapter to a proper power source. The voltage and grounding requirements are found on the product case and/or packaging.

Do not use the adapter if the cord becomes damaged.

Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture. Telecommunication Cord Caution: To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. Location - Electrical Considerations Warning: The electrical cord of this product must be plugged into a properly grounded outlet or adapter. Failure to comply could result in an electric shock hazard. If you do not know whether your outlet or adapter is properly grounded, you should consult a licensed electrician. Caution: Due to the risk of electrical shock or terminal damage, do not use the terminal near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high-frequency or magnetic security devices, or electric motors). 101 iNID User Guide Equipment Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local 2Wire distributor or service provider for assistance. Failure to comply may void the product warranty. Location Environmental Considerations Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. It is not waterproof or dust proof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your warranty. Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the gateway away from direct sunlight and anything that radiates heat, such as a stove or a motor. Declaration of Conformity FCC Compliance This device has been tested and certified as compliant with the regulations and guidelines set forth in the Federal Communication commission - FCC part 15 and FCC part 68 Manufacturer: 2Wire, Inc. Model: i38HG Part 15 of FCC Rules This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Increase the separation between the equipment and receiver.

Reorient or relocate the receiving antenna.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help. Caution: Changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate this equipment. 102 Regulatory Information TIA 968 (Part 68 of FCC Rules) This equipment complies with the Telecommunication Industry Association TIA-968 (FCC part 68) Telecommunication requirements. On the product is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information may be provided to the telephone company. The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0) To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum RENs for the calling area. This terminal cannot be used on telephone-company-provided coin service. Connection to Party Line Service is subject to state tariffs. This equipment uses the following TIA1096 compliance jacks: RJ11C. An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, please contact 2Wire, or your local 2Wire distributor or service center in the U.S.A. for repair and/or warrant information. If the trouble is causing harm to the telephone network, the telephone company may request you to remove this equipment from the network until the problem is resolved. No repairs can be done by a customer on this equipment. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges. RF Exposure Information This device was verified for RF exposure and found to comply with Council Recommendation 1999/519/EC and FCC OET-65 RF exposure requirements. Wi-Fi Only This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. For additional compliance information, please reference FCC ID: PGR2Wi38HG. MPE/SAR Labeling Warning: While this device is in operation, a separation distance of at least 20 cm (8 inches) must be maintained between the radiating antenna inside the Equipment Under Test (EUT) and the bodies of all persons exposed to the transmitter in order to meet the FCC RF exposure guidelines. Making changes to the antenna or the device is not permitted. Doing so may result in the installed system exceeding RF exposure requirements. This device must not be co-located or operated in conjunction with any other antenna or radio transmitter. Installers and end users must follow the installation instructions provided in this guide. 103 iNID User Guide 104

INSTALLATION GUIDE HomePortal Intelligent Gateway i3822V i38HG iPSU 2011 Pace plc. All rights reserved. Pace and the Pace logo are registered trademarks of Pace plc. All other trademarks are the property of their respective owners. Pace provides no warranty with regard to this manual, the software, or other information contained herein, and hereby expressly disclaims any implied warranties of merchantability or fitness for any particular purpose with regard to this manual, the software, or such other information, in no event shall Pace be liable for any incidental, consequential, or special damages, whether based on tort, contract, or otherwise, arising out of or in connection with this manual, the software, or other information contained herein or the use thereof. 03212011 5100-001078-000 Contents Chapter 1 Introduction. 6 i3822V (outside unit) . 6 Subscriber access . 7 Service provider access . 8 iPSU (power supply unit) . 8 i38HG (inside unit) . 9 Gathering items for installation . 10 Chapter 2 Installing the i3822V (Outside Unit) . 12 Installation overview. 12 Mounting the i3822V . 12 Connecting network cables . 14 Connecting power supply wires . 17 Connecting the coaxial cable . 19 Connecting the insulation-displacement connectors . 20 Securing the i3822V. 22 Chapter 3 Installing the iPSU (Power Supply Unit) . 23 Installation overview. 23 Preparing the installation site. 24 Locating a proper site. 24 Testing the electrical outlet . 25 Mounting the power supply unit . 25 Connecting the power cables. 27 Connecting the power supply to the i3822V. 27 Connecting the iPSU to the electrical outlet. 28 Chapter 4 Verifying the i3822V and iPSU Installations . 29 Verification overview . 29 Starting the i3822V component . 29 Interpreting the i3822V indicators . 30 Enabling the ETHERNET port . 31 Interpreting the iPSU indicators . 32 Connecting the backup battery . 33 iPSU maintenance . 34 Replacing the battery . 35 Disabling the alert . 36 Enabling the alert . 37 Replacing the power supply unit . 37 3 Chapter 5 Installing the i38HG (Inside Unit) . 40 Gathering items for installation . 41 Installation overview . 41 Finding a suitable location . 41 Avoiding interference . 41 Avoiding obstructions. 42 Connecting the data cable . 42 Connecting the power adapter. 43 Connecting your computer to the i38HG . 43 Connecting directly . 43 Connecting through wireless . 44 Configuring non-Pace wireless adapters . 44 Understanding the i38HG indicators . 45 Replacing and removing the i38HG. 46 Chapter 6 Troubleshooting . 48 Checking DSL links . 49 Checking the i3822V wiring . 50 Checking i3822V ports. 51 Checking i3822V LED status . 52 Verifying broadband operation and statistics. 52 Viewing the DSL link status . 52 Viewing individual DSL and aggregate bandwidth. 53 Testing cables . 53 Testing VDSL. 53 Testing the bonded pair . 54 Testing the coaxial cable . 54 Performing an HPNA test . 54 Isolating HPNA issues . 54 Verifying voice services . 55 Verifying the iPSU connection . 55 Verifying the backup battery operation . 55 Bypassing i3822V electronics . 56 Appendix A Regulatory Information. 57 Electrical . 57 AC adapter. 57 Telecommunication cord . 57 Internal telephone ports (VoIP) . 57 Location electrical considerations. 57 Equipment . 58 Declaration of conformity . 58 FCC / Industry Canada compliance . 58 Part 15 of FCC rules / IC RSS-210 . 59 TIA 968 (Part 68 of FCC rules) / IC CS-03 . 59 MPE/SAR/RF exposure information . 60 4 Contents Appendix B Technical Specifications . 61 Physical specifications . 61 i3822V (outside unit) . 61 iPSU (power supply unit) . 61 i38HG (inside unit) . 61 Operating environment . 61 i3822V (outside unit) . 61 iPSU (power supply unit) . 62 i38HG (inside unit) . 62 Safety requirements. 62 Index . 63 Contents 5 Introduction 1 The HomePortal iNID (intelligent Network Interface Device) system includes three components: the i3822V (outside unit), the iPSU (power supply unit), and the i38HG

(inside unit). These components depend on each other and do not have standalone functions. These components provide triple-play service (voice, data, and video) to the subscribers home. POWER ETHERNET WIRELESS LINE 1 LINE 2 NID BROADBAND SERVICE i38HG POWER ETHERNET WIRELESS LINE 1 LINE 2 NID BROADBAND SERVICE i38HG POWER POWER BATTERY BATTERY SILENCE ALARM SILENCE ALARM VDSL In home wiring Coax CAT 3 i38HG (inside unit) i3822V (outside unit) iPSU (power supply unit) i3822V (outside unit) The i3822V is the gateway that acts as the network interface device. It is installed by the service provider technician on the outside of the home. The i3822V includes a broadband interface and high-speed coaxial and phone line network capabilities to deliver data service to the home. The i3822V has two accessible areas, one for service provider personnel and the other for subscribers. 6 Chapter 1 Introduction Subscriber access The subscriber area is accessible by the homeowner. This panel displays indicators that show the operational status of the i3822V. Some indicators on the i3822V have the same functions as the indicators on the i38HG (inside unit). The subscriber area is fastened with a screw that can be unfastened with any flat-blade screwdriver. To prevent any unauthorized access, the subscriber area can be locked with any common household locking devices (such as a padlock or a combination lock). POWER

Note: Call your service provider if any i3822V indicators signify failures. Do not attempt to repair the i3822V. The unit must be serviced by your service provider. Chapter 1 Introduction 7 Service provider access The service provider Telco access area is locked. Service provider personnel can access this area by removing the Telco access cover. The i3822V has two cable entries to provide wiring from the service provider and to inside the home. The left entry provides the VDSL cable connection from the service provider to the i3822V. The right entry provides a coaxial wiring connector that feeds the inside of the home and a power connection for the power supply unit. It also provides connection access to the customer premises phone wiring. Telco access cover ETHERNE T TELCO ACCES S FR OM C O DSL LINE 1 DSL LINE 2 TO TEST VOICE SERVICE PLUG IN WORKING PHONE L I N E 2 L I N E 1 P O W E R C O A X CO LINE 1 CO LINE 2 Left entry Right entry iPSU (power supply unit) The Power Supply Unit (iPSU) supplies power to the i3822V and is installed by the service provider. Unlike the i3822V, the iPSU must be installed in a sheltered area, either inside the garage or home. If the iPSU is equipped with a backup battery, during a temporary AC power outage, the power source is switched to the battery without any interruption to subscribed services. When the AC power is restored, the power source is switched back to the AC power supply. The switchover between the AC power supply and the battery is automatic and without interruption of service. 8 Chapter 1 Introduction The iPSU itself requires no regular maintenance; however, the battery inside the iPSU requires periodic replacement. See Replacing the battery on page 35 for instructions to replace the backup battery. BATTERY POWER SILENCE ALARM Note: The battery provides power for voice services during a power outage. Subscribers are responsible for monitoring and replacing the battery when needed. The service provider does not monitor the battery and is not responsible for its replacement. i38HG (inside unit) The i38HG is the unit that goes inside the subscribers home and can be installed by the subscriber or by the service provider. Working together with the i3822V, the i38HG is a home networking hub that provides an 802.11b/g Wi-Fi access point and Ethernet switch functions for connecting personal computers and other in-home networked devices to the service providers network. The i38HG has four Ethernet ports for directly connecting computers or devices. The i38HG includes an integrated wireless access point to provide wireless connectivity throughout the home or office. High-powered wireless technology virtually eliminates wireless coldspots in the home. The i38HG high-power 400mW transmitter ensures that you benefit from increased wireless bandwidth throughout the coverage area. In addition, the i38HG employs a special triple antenna design. The third antenna is used only for transmitting packets, thus mitigating the power loss associated with switching the antenna use back and forth between transmit and receive. This results in greater access point sensitivity, as antenna placement can be better optimized with a dedicated set of receive-only antennas. To expand the wireless coverage in a home or add additional Ethernet ports in different locations in the home, you can connect multiple i38HG devices to different in-

home phone jacks. Each i38HG is automatically configured to operate on the same wireless network, and the devices can be centrally configured and managed at http://gateway.2wire.net. Chapter 1 Introduction 9 Note: Contact the service provider for information about implementing multiple i38HG devices. POWER ETHERNET WIRELESS LINE 1 LINE 2 NID BROADBAND SERVICE i38HG Gathering items for installation The installation chapters for the i3822V and iPSU components are written primarily for technicians who are installing the i3822V and connecting it to the power supply unit. The installer should be familiar with the appropriate VDSL test tools, installation practices, and service verification procedures before starting this installation. 5/32 tamper proof hex screwdriver (booth wrench) The following items are required for installing the i3822V outside unit and the iPSU unit:

Phillips screwdriver Computer Electrical outlet tester Flat-blade screwdriver 5/16 nut head screwdriver 1/8 drill 3/8 hex or flat-blade screwdriver 1/4 nut or flat-blade screwdriver Torque wrench 10 Chapter 1 Introduction Test toolkit (VDSL test set) Mounting screws and washers for the i3822V two #10x2 1/2 hex tap screws two #10 regular flat washers two rubber washers Two SAE #10 mounting screws for the power supply unit Chapter 1 Introduction 11 Installing the i3822V

(Outside Unit) 2 Use the information in this chapter to install the i3822V component on the outside of the subscribers home. Installation overview To install the i3822V component, you will do the following:

Mounting the i3822V on page 12 Connecting network cables on page 14 Connecting power supply wires on page 17 Connecting the coaxial cable on page 19 Connecting the insulation-displacement connectors on page 20 Securing the i3822V on page 22 WARNING: To reduce the risk of fire, use 24 AWG or larger telecommunication line wire. Mounting the i3822V The i3822V is housed in a protective casing that can be mounted on any flat surface

(wood, brick, or stone) of an outside wall. To mount the i3822V:

1. Locate a wood stud in an exterior wall where you want to mount the i3822V. 2. Use the 5/32 tamper-proof hex screwdriver to loosen the screw on the cover. 12 Chapter 2 Installing the i3822V (Outside Unit) 3. Open the cover at a 90 angle or greater, lift off the cover, and set it aside. POWER VDSL 1 VDSL 2 DATA COAX LINE 1 LINE 2 ETHERNET BATTERY TELCO ETHERNET FROM CO DSL LINE 1 DSL LINE 2 TO TEST VOICE SERVICE PLUG IN WORKING PHONE LINE 1 LINE 2 POWER

R T R T R T R T cover 4. Mount the i3822V with the following hardware and follow the instructions on the mounting template included with the i3822V packaging. 2 #10x2 1/2 hex tap screws 2 #10 regular flat washers 2 rubber washers Note: Mount the i3822V vertically for convection cooling. Allow sufficient space so the i3822V front cover can be opened for connection and testing purposes as well as for subscribers to place a lock on the right side of the device. Chapter 2 Installing the i3822V (Outside Unit) 13 Use appropriate fasteners to secure the i3822V when it is mounted on a brick or stone surface. 15 fold 7.5 TOP KEYHOLE 5 7

. 5 1 fold TEMPLATE 6

/1 3 2 1 I S D E KEYHOLE Connecting network cables The i3822V can accommodate up to two pairs of inside wiring per line. If the subscriber requires more than two lines (any combination of VoIP or PSTN), the lines must be bridged between a normal Network Interface Device (NID) and the i3822Vs connectors. If the home runs are on the outside of the home, terminate them before connecting to the i3822V. Note: The bridging procedures are outside the scope of this document. The VDSL area is protected with a cover to prevent subscriber access. There are two pairs of binding posts for attaching the i3822V to two separate pairs of Cat 3 telephone wiring from the network that carry PSTN and VDSL2. The connection to the second pair is required to enable a second PSTN line and VDSL pair bonding (when available). Note: The VDSL area is accessible only to the telco personnel. 14 Chapter 2 Installing the i3822V (Outside Unit) To connect the network cables:

1. Unfasten the screw that secures the Telco access cover with a 5/32 tamper-proof hex screwdriver (booth wrench). Telco access cover ETHERNE T TELCO ACCES S DSL LINE 1 DSL LINE 2 FR OM C O TO TEST VOICE SERVICE PLUG IN WORKING PHONE L I N E 2 L I N E 1 P O W E R C O A X CO LINE 1 CO LINE 2 Grommet entry 2. Cut two openings on the left grommet entry for the network cable and the 10 AWG ground wire to fit through. Note: Use an appropriate tool to cut or punch through the grommet. Make the cuts just large enough for the cables to fit through. The grommet pad prevents insects from entering the inside of the unit. Make sure to seal any extra gaps on the cuts using the approved sealant that complies to your local requirements. WARNING: You must permanently connect the ground lug to an approved Telephone Ground. (Refer to the appropriate local installation practice). 3. Insert the 10 AWG ground wire through one of the openings of the grommet entry and connect it to the ground lug in the lower left portion of the i3822V. ETHERNE T TELCO ACCESS Ground lug Chapter 2 Installing the i3822V (Outside Unit) 15 4. Insert the drop wire from the network through the other opening on the grommet entry. 5. Make sure that the red and green wires installed in the top round holes on each station protector are firmly seated in the slots along the top of the holes. This prevents them from dislodging when the nut on the top of the station protector is loosened. Slot ETHERNE T TELCO ACCESS 6. Use a 3/8 hex or flat blade screwdriver to loosen one of the station protectors by turning it counter-clockwise to a full upright position. VDSL area ETHERNET FR OM C O DSL LINE 1 DSL LINE 2 TO TEST VOICE SERVICE PLUG IN WORKING PHONE L I N E 2 L I N E 1 P O W E R TELCO ACCESS C O A X 16 Chapter 2 Installing the i3822V (Outside Unit) Note: Do not remove the protective gel-filled insulation around the holes; it acts as a moisture barrier and prevents unwanted small particles from having direct contact with the wires. Insert approximately 1-1/2 inches of the un-stripped color-coded wire pair of the VDSL lines from the network provider through the corresponding color-coded holes of the station protectors, green to tip and red to ring. 7. Note: You may feel an initial resistance when inserting the wires into the protector. Do not stop there. If you do, the connectors might close on the insulation, but no contacts are made. Make sure that the inserted wire ends are straight and have no curls on them. If the wires are bent upward or curled when inserted, they will not make proper contact. This may result in the wires passing the pull test even though there is no connection. 8. Peek through the side of the station protector and make sure that the wires have pierced the gel-filled insulation and that contacts are made. 9. Hold the two wires in place; use a 3/8 hex or flat blade screwdriver and turn clockwise to tighten the station protector. 10. Tug gently at the inserted wires to make sure that they are securely seated. 11. Repeat Step 6 through Step 10 for the second VDSL pair. 12. Secure all cables and wires to the strain relief bar at the top of the grommet. 13. Attach the Telco access cover that you removed in step 1 with a 5/32 tamper-

proof hex screwdriver (booth wrench). Connecting power supply wires This section provides instructions for connecting the power supply wires to the i3822V. The power supply connector on the i3822V and the iPSU are colored with the same polarity: red is positive and black is negative. If the phone cable that you are using does not have red and black wires, make note of the color coding on the wires connected to the red and black holes in the i3822V power connector. The same color wire connected to the red hole in the i3822V power connector must be connected to the red terminal in the iPSU, and the same color wire connected to the black hole in the i3822V power connector must be connected to the black terminal in the iPSU. The cable connecting the iPSU and the i3822V must be a dedicated pair and must not appear at any phone jacks in the home. Run a new cable between the iPSU and the i3822V if no dedicated pair is available. The cable must be 24 AWG and can be a maximum of 100 feet long. The power pair must not have any impairments such as shorts to ground. Note: Do not use a wire thinner than 24 AWG; it compromises the maximum wiring length and the battery backup duration. Chapter 2 Installing the i3822V (Outside Unit) 17 CAUTION: When connected, the i3822V receives power from the iPSU. Make sure that the AC power adapter and the battery on the iPSU are not connected, or an electrical shock may result. To connect power supply lines:

1. Cut an opening on the right grommet entry for the power supply line to fit through. Note: Use an appropriate tool to cut or punch through the grommet. Make the cut just big enough for the line to fit through. The grommet prevents insects from entering the inside of the unit. Make sure to seal any extra gaps on the cuts. Insert the power supply line through the opening of the grommet entry. 2. Note: Do not remove the protective gel-filled insulation around the holes; it acts as a moisture barrier and prevents unwanted small particles from having direct contact with the wires. 3. Lift up the POWER connector plastic rocker tab to expose the color-coded holes on the right side of the unit. Power connector 4. Insert the un-stripped color-coded power supply wire pair as far as it can go into each hole that matches the wire color: red is positive and black is negative. You may feel an initial resistance when inserting the wires into the connector. Do not stop there. If you do, the connectors might close on the insulation, but no contacts are made. Make sure that the wires have pierced the gel-filled insulation and that the inserted wire ends are straight and have no curls on them. If the wires are bent upward or curled when inserted, they will not make proper contact. This may result in the wires passing the pull test even though there is no connection. Note: The power supply insulation-displacement connector (IDC) on the i3822V and the iPSU are colored with the same polarity. Make sure to maintain polarity:

red is positive, black is negative. If wires are reversed, the i3822V will not power up. 18 Chapter 2 Installing the i3822V (Outside Unit) 5. Press the tab downward to lock the wires into the connector. FROM CO NE 1 DSL LINE 2 TO TEST VOICE SERVICE PLUG IN WORKING PHONE L I N E 1 L I N E 2 P O W E R C O A X CO LINE 1 O LINE 2 6. Tug gently at the inserted wires to make sure that they are securely seated. Connecting the coaxial cable To connect the coaxial cable to the i3822V:

1. Cut an opening on the right grommet entry for the coaxial cable to fit through. Note: Use an appropriate tool to cut or punch through the grommet. Make the cut just big enough for the cable to fit through. The grommet prevents insects from entering the inside of the unit. Seal any extra gaps on the cuts. Insert the cable through the opening on the grommet entry. 2. Chapter 2 Installing the i3822V (Outside Unit) 19 3. Connect the coaxial cable to the COAX connector located on the right side of the unit. FR OM C O E 1 DSL LINE 2 TO TEST VOICE SERVICE PLUG IN WORKING PHONE L I N E 2 L I N E 1 P O W E R C O A X O LINE 1 O LINE 2 COAX connector 4. Tighten the coaxial cable with a torque wrench. 5. Connect the other end of the cable from the i3822V to the IN port of the coaxial splitter. Note: The COAX connector is very sensitive to loose or improperly terminated connectors; tighten it with a torque wrench at a minimum 15 in-lb but do not exceed 20 in-lb. Connecting the insulation-displacement connectors The subscriber part of the network access area has two customer bridge modules, each with a pair of insulation-displacement connectors (IDCs). Each bridge module supports a separate line and can connect to up to two inside wire pairs. Each IDC is connected as a separate phone line consisting of two wires. Line 1

(green/red) is used for HPNA over twisted pair for data distribution and voice traffic

(PSTN or VoIP) inside the home. Line 2 (black/yellow) is used for voice traffic (PSTN or VoIP). 1. Cut an opening on the right grommet entry for the PSTN lines to fit through. Note: Use an appropriate tool to cut or punch through the grommet. Make the cut just big enough for the cable to fit through. The grommet prevents insects from entering the inside of the unit. Seal any extra gaps on the cuts. 20 Chapter 2 Installing the i3822V (Outside Unit) 2. Insert the subscribers inside wire through the opening of the grommet entry. Note: Do not remove the protective gel-filled insulation around the holes; it acts as a moisture barrier and prevents unwanted small particles from having direct contact with the wires. 3. Lift up one of the color-coded plastic rocker tabs of the IDC and insert approximately 1-1/2 inches of an un-stripped wire into each hole that matches the wire color of the tab. You may feel an initial resistance when inserting the wires into the tabs. Do not stop there. If you do, the connectors might close on the insulation, but no contacts are made. The wire needs to be inserted past that point so that it is completely through the vertical metal piece and can be clamped into place. Make sure that the inserted wire ends are straight and have no curls on them. If the wires are bent upward or curled when inserted, they will not make proper contact. If the subscribers wiring colors do not match these tab colors, inspect how a phone jack inside the home is wired and attach the colored wires similarly to this device. A typical example would be white with blue strip to green; blue with white stripe to red; white with orange stripe to black; orange with white stripe to yellow. FROM CO E 1 DSL LINE 2 TO TEST VOICE SERVICE PLUG IN WORKING PHONE L I N E 1 L I N E 2 P O W E R C O A X O LINE 1 LINE 2 4. Look through the plastic and make sure that the wire passes through the IDC blade. 5. Press down the tab to lock the wire. 6. Tug gently at the wires to make sure that they are securely seated. 7. Repeat Step 3 through Step 6 for the second line. 8. Secure all cables and wires to the strain relief bar at the top of the grommet. Chapter 2 Installing the i3822V (Outside Unit) 21 Securing the i3822V To secure the i3822V unit:

1. Align the cover at a 90 angles to the unit. 2. Push the cover downward toward the locking area on the left of the i3822V. 3. Fasten the screw that secures the cover with the 5/32 tamper-proof hex screwdriver. Note: Make sure that the cover is securely fastened to prevent any unauthorized access. 22 Chapter 2 Installing the i3822V (Outside Unit) Installing the iPSU

(Power Supply Unit) 3 This chapter provides instructions to install the Intelligent Power Supply Unit (iPSU) in a protected location and connect it to the i3822V component. Installation overview To install the iPSU component, you will do the following:

Preparing the installation site on page 24 Mounting the power supply unit on page 25 Connecting the power cables on page 27 The intelligent Power Supply Unit (iPSU) delivers DC power to the i3822V using a single dedicated pair of 24 AWG (minimum) phone cable. The power supply operates on 120V AC, 60 Hz power, and supplies 29V DC nominal to the i3822V. If the power supply unit is equipped with a battery backup, during a temporary AC power outage, the power source is switched to the battery without interruption of service. When the AC power is restored, the power source is switched back to the AC power supply. The switchover between the AC power supply and battery is automatic and instantaneous. Chapter 3 Installing the iPSU (Power Supply Unit) 23 The following figure shows the connection between the power supply unit and i3822V. POWER BATTERY SILENCE ALARM

CO LINE 1 CO LINE 2 Preparing the installation site Unlike the i3822V, the iPSU must be installed in a sheltered area, either inside the garage or home. The iPSU with a battery installed weighs approximately 11 pounds. Make sure that the selected wall stud is strong enough to support the weight. Locating a proper site You can mount the iPSU on any flat surface (wood, brick, or stone) and at any height level, from eye to floor level. Unless it is demanded by the subscriber that the iPSU be mounted on the floor level, mount the iPSU above the floor level and away from any areas with a potential for standing water. The life of the battery is affected by the local environment; select a site that is away from excessive heat, machinery, and vibration. Locate a stud wall inside the home or garage that is within eight feet of the nearest electrical outlet (the length of the supplied power adapter) and strong enough to support 11 pounds (the weight of iPSU with a battery installed). Note: Do not use an extension cord. The iPSU contains live electronics. Any standing water that is above four inches from the bottom edge of the iPSU can damage the iPSU wiring, which might affect the performance of the i3822V. The lead-acid battery is sealed and will not be damaged by the water exposure. 24 Chapter 3 Installing the iPSU (Power Supply Unit) Testing the electrical outlet Test the electrical outlet you intend to use with an electrical outlet tester to ensure that it is working. Mounting the power supply unit This section assumes that the i3822V has been mounted and that the power supply line on the i3822V has been connected. An 8-foot AC power adapter is shipped with the power supply unit. Allow slack (about 2 inches) for the power plug when mounting the power supply unit. Note: Unless you are advised from the battery manufacturer, do not install batteries measuring less than 12.75V. Measure the open circuit battery voltage to make sure that it has not significantly discharged before installation. To mount the iPSU:

1. Use a Phillips screwdriver to unfasten the two screws (one on each side) securing the power supply unit cover and put them in a safe place until they are needed. Remove screws from both sides of the unit to remove the front cover. CAUTION: The iPSU with a battery installed weighs approximately 11 pounds. To prevent potential personal injury or equipment damage, mount the iPSU to a wall stud that is strong enough to support the weight. Chapter 3 Installing the iPSU (Power Supply Unit) 25 2. Place the back of the iPSU against the wall stud. POWER BATTERY SILENCE ALARM CAUTION POTENTIAL SHOCK 3. Mark and drill holes for the mounting screws using the template that is included iPSU package. TOP TEMPLATE KEYHOLE KEYHOLE 6 1

9 3 I S D E 4. Fasten the iPSU to the wall using SAE #10 (or equivalent) mounting screws. 26 Chapter 3 Installing the iPSU (Power Supply Unit) Connecting the power cables After the iPSU is mounted, connect the following three sets of cables to begin supplying power to the i3822V:

The power line between the iPSU and i3822V The AC power cord to the AC outlet The battery cable Connecting the power supply to the i3822V To connect the iPSU unit to the i3822V:

1. Use a Phillips screwdriver to unfasten the screw securing the power terminal cover. 2. Insert the end of the power cable from the i3822V through the round opening on the right panel of the iPSU. POWER BATTERY SILENCE ALARM Power terminal cover CAUTION POTENTIAL SHOCK Opening 3. Strip 3/8 to 5/8 on the power cable pair to expose the wires. 4. Connect the color-coded wires that correspond to the color-coded binding posts of the power terminals to the outside unit. Note: Make sure to maintain polarity: red is positive, black is negative. If the wires are reversed, the i3822V will not power up. 5. Place the cover back on the power supply post and make sure that it is properly seated. Note: Do not pinch the wires. 6. Fasten the screw to secure the power terminal cover. Chapter 3 Installing the iPSU (Power Supply Unit) 27 Connecting the iPSU to the electrical outlet Insert the AC power plug into an electrical outlet. Observe the POWER indicator on the iPSU; it should light red (if power is present) and turn to green within two minutes. 28 Chapter 3 Installing the iPSU (Power Supply Unit) Verifying the i3822V and iPSU Installations 4 This chapter provides instructions to verify the installation of the i3822V (outside unit) and the Intelligent Power Supply Unit (iPSU). It also includes sections that provide procedures for connecting the iPSU backup battery and general iPSU maintenance. Verification overview To install the iPSU component, you will do the following:

Starting the i3822V component on page 29 Interpreting the i3822V indicators on page 30 Enabling the ETHERNET port on page 31 Interpreting the iPSU indicators on page 32 Connecting the backup battery on page 33 iPSU maintenance on page 34 Replacing the power supply unit on page 37 Starting the i3822V component After you connect the necessary cables, and connect the i3822V to the power supply unit, the i3822V component powers up automatically. For information about installing the power supply unit, see Connecting the power cables on page 27. Chapter 4 Verifying the i3822V and iPSU Installations 29 Interpreting the i3822V indicators The following table describes the indicators on the i3822V. The indicators on the component behave differently depending on the current state of the gateway. Note: The indicators on the i3822V are not active until you connect the i3822V to the power supply unit. For information about installing the power supply unit and connecting it to the i3822V, see Installing the iPSU (Power Supply Unit) on page 23. POWER VDSL 1 VDSL 2 DATA COAX LINE 1 LINE 2 ETHERNET BATTERY POWER VDSL 1 VDSL 2 DATA COAX LINE 1 LINE 2 ETHERNET BATTERY Description The POWER indicator turns red when the power is first applied, and changes to green within two minutes of power application. Solid green. The power is on and initialization has been completed successfully. Flashing green. The iNID is booting. Red. A Power-On Self-Test (POST) failure (the device is unbootable) or another malfunction has occurred during self initialization. These two indicators flash after 60 seconds of power application for one to two minutes and cycle three times. Solid green. The broadband connection is trained. Flashing green. The broadband connection is being attempted (DSL attempting to synchronize). Alternating flashing green and steady red. The broadband connection failed to establish for more than three consecutive minutes. This pattern continues until the broadband connection is successfully established. Flashing red. There is no DSL signal on the line. The BROADBAND indicator on the i38HG mirrors one or both of the VDSL indicators, whichever is in the best state. Solid green. A device is connected (such as i38HG). Flashing green. There is inbound activity associated with the data port (that is, the green LINE 1 connection). The flickering of the light is synchronized to the actual data traffic. Red. A device failed to be authenticated or successfully connected. Indicators POWER VDSL 1 and VDSL 2 DATA 30 Chapter 4 Verifying the i3822V and iPSU Installations Indicators COAX LINE 1 and LINE 2 ETHERNET BATTERY Description box). Solid green. A device is connected (such as a set-top Flashing green. There is inbound activity associated with the COAX port. The flickering of the light is synchronized to the actual data traffic. Red. A device failed to be authenticated or successfully connected. voice line. Solid green. The associated voice line has been registered with the network and is ready for use. Flashing green. A phone is in use on the associated These two indicators mirror LINE 1 and LINE 2 indicators on the i38HG. Solid green. A device (such as a computer) is connected to the ETHERNET port. Flashing green. There is inbound activity from devices connected to the ETHERNET port. The flickering of the light is synchronized to the actual data traffic. Solid green. The AC power is connected and healthy. Flashing red. The backup battery is being used for power. Enabling the ETHERNET port The ETHERNET port is disabled by default. This port is used only if the subscriber has Cat 5 wiring throughout the home that is terminated on the side of the home. It supports other Ethernet devices, such as switches or hubs. To enable the ETHERNET port:

1. Open a browser and enter http://gateway.2wire.net or http://172.17.0.1 as the URL. 2. On the Settings tab, click the LAN tab, and then click Wired Interfaces. 3. Click the Auto MDIX check box to enable the ETHERNET port on the i3822V. 4. Click Save. Chapter 4 Verifying the i3822V and iPSU Installations 31 Interpreting the iPSU indicators Reset Power Battery Silence alarm The indicators on the iPSU behave differently depending on the current state of the unit, as shown in the following table:

Indicators and Buttons RESET Button POWER SILENCE ALARM Button BATTERY Description A RESET button is located on the upper left side panel, highlighted by a surrounding red circle. When pressed for up to 9 seconds, the RESET button reboots the outside unit. If the button is pressed for 10 or more seconds, it resets the outside unit to the factory default settings. Do not press the RESET button unless you are instructed to do so. Doing so may reset the outside unit to the factory default settings, which means you will lose your personal settings. Solid green. The power supply is running on AC power. Off. The power supply is not receiving power from either AC or the battery. Flashing red. The power is provided by the backup battery or the outside unit is not yet communicating with the iPSU. The SILENCE ALARM button is located between the POWER and BATTERY indicators. If AC power is interrupted for any reasons, a continuous tone indicates that the power supply is running on the backup battery. Pressing the SILENCE ALARM button within 15 seconds immediately silences the audio alert.

(The tone stops automatically after 15 seconds.) When the battery needs replacing, a chirp sounds intermittently unless you press the button to silence it for 12 hours. The chirp resumes after 12 hours if the battery is not replaced. Solid green. The battery is installed and functioning properly. Off. No battery is installed. Flashing red. The battery needs to be replaced. Note: The BATTERY indicator works properly only when the iPSU is connected to and communicates with the i3822V. 32 Chapter 4 Verifying the i3822V and iPSU Installations Connecting the backup battery CAUTION: Follow the manufacturers safety statements when handling the lead-acid battery. Note: The battery must be approved for use in the iPSU. Unless you receive an advisement from the battery manufacturer (they are liable for warranty service), do not install batteries measuring less than 12.75V, which represents a charge of approximately of 80% of the rated capacity. Measure the open circuit battery voltage to make sure that it has not significantly discharged before installation. To connect the backup battery:

1. Verify that the AC power plug is plugged into a working electrical outlet. 2. Use a Phillips screwdriver to unfasten the two screws (one on each side) securing the power supply unit cover and put them in a safe place until they are needed. 3. Insert the battery gently into the iPSU. Note: Make sure to place the battery inside the raised lip of the unit. 4. Connect the backup battery connector from the iPSU to the connector on the battery. POWER BATTERY SILENCE ALARM CAUTION POTENTIAL SHOCK 5. Observe the BATTERY indicator on the iPSU; it should light green. Chapter 4 Verifying the i3822V and iPSU Installations 33 Note: A faulty battery is indicated if the BATTERY indicator does not light green within five minutes (assuming the iPSU is plugged into a functioning AC power outlet). 6. Secure the battery with the safety strap. Attach safety strap 7. Place the housing cover over the unit and press gently on it until it snaps into place. 8. Fasten the cover with the screws you removed earlier. iPSU maintenance The iPSU needs no maintenance other than regular battery inspection and replacement. If the power supply unit is equipped with a backup battery, it continues to provide power to the i3822V during a power outage so that a phone call can be made in the event of an emergency. During a temporary AC power outage, the iPSU power source is switched to the battery without interruption of services. When the AC power is restored, the iPSU power source is switched back to AC power. The switchover between the AC power and the battery is automatic and instantaneous. Note: Reserve the battery charge during a power outage. Do not access the Internet when the power is running on the battery. Doing so will discharge the battery at a much faster rate and shorten the voice service time. You are solely responsible for periodically replacing this battery to provide uninterrupted voice services during a power outage. Your service provider does not monitor the battery and is not responsible for its replacement. 34 Chapter 4 Verifying the i3822V and iPSU Installations Replacing the battery The battery is rated for a service life of up to five years, which varies depending on operational and environmental conditions. The battery life expectancy depends on the operating environment as temperature extremes shorten the battery life. The battery is specifically designed to use with the iNID system. Refer to the label inside the front cover of the iPSU or contact your service provider for battery replacement information. To replace the battery:

1. Use a Phillips screwdriver to unfasten two screws (one on each side) securing the power supply battery cover, and put them in a safe place. Remove screws from both sides of the unit to remove the front cover. 2. Adjust the battery cable and battery cable connector so that it is visible (located on top of the backup battery). 3. Press down on the tension springs and pull to disconnect the battery cable connector from the battery cable. POWER BATTERY SILENCE ALARM CAUTION POTENTIAL SHOCK Tension springs 4. Release the safety strap securing the battery. Chapter 4 Verifying the i3822V and iPSU Installations 35 5. Remove the old battery from the housing and put it safely aside. Note: Be careful when removing the battery; it is heavy. 6. After removing the old battery, verify that the BATTERY indicator is completely extinguished (not green or blinking red). Note: It can take up to three minutes before the BATTERY indicator is completely off and the Power Supply Unit is ready to accept the new battery. Insert the new battery gently into the housing. 7. Note: Be sure to place the battery inside the raised bottom edge of the case. 8. Connect the battery cable connector to the battery cable. 9. Observe the BATTERY indicator on the iPSU, it should light green when the i38HG and i3822V are communicating properly. Note: A faulty battery is indicated if the BATTERY indicator does not light green within five minutes (assuming the iPSU is plugged into a functioning AC power outlet). 10. Secure the battery with the safety strap. Attach safety strap 11. Place the housing cover over the unit and press gently on it until it snaps into place. 12. Fasten the cover with the two screws you removed earlier. Note: If you have disabled the alert earlier, make sure to enable the alert. Disabling the alert By default, the audible alert is enabled to warn you when the battery is exhausted. It is recommended that you do not disable the audible alert unless you intend to replace the battery within a short time. A chirping tone sounds when the battery is exhausted and needs replacing. The duration of the chirping sound is 0.2 seconds and it happens once every five seconds. You can turn off the chirping sound to disable the alert for 12 hours or permanently. 36 Chapter 4 Verifying the i3822V and iPSU Installations If you disabled the alert and did not replace the backup battery in a timely manner, you may not have voice services in case of emergency during an AC power outage. CAUTION: Disable the audio alert with caution. The battery must be replaced within a short period of time after the audio alert begins indicating a bad battery. The automatic battery backup feature may not work during an AC power outage, causing the voice and data services to stop. To disable the alert:

1. Open a browser and enter http://gateway.2Wire.net as the URL. 2. On the Settings page, click System Info, and then click Battery Backup. 3. Click Disable Alert for 12 hours to turn off the low-battery notification or deselect the Enable check box to disable the alert permanently. 4. Click Save. Enabling the alert To enable the alert:

1. Open a browser and enter http://gateway.2Wire.net as the URL. 2. On the Settings page, click System Info, and then click Battery Backup. 3. Click the Enable check box to enable the battery audible alert. 4. Click Save. Replacing the power supply unit The Intelligent Power Supply Unit (iPSU) provides power to the i3822V (iNID Outside Unit). When the iPSU is disconnected from the i3822V, all Internet access and data traffic will be stopped until power is restored. Note: After the iPSU is replaced, the old system password is automatically configured to the new iPSU; therefore, no reconfiguration is required. Through the gateway user interface, you can set a custom password to match the one printed on the iPSU label. Chapter 4 Verifying the i3822V and iPSU Installations 37 To replace the iPSU:

1. Disconnect the iPSU AC power plug from the electrical outlet. 2. Use a Phillips screwdriver to unfasten two screws (one on each side) securing the power supply unit cover. Remove screws from both sides of the unit to remove the front cover. 3. Loosen the battery safety strap. 4. Lift the backup battery out from the iPSU. 38 Chapter 4 Verifying the i3822V and iPSU Installations 5. Disconnect the backup battery connector from the iPSU to the connector on the battery. POWER BATTERY SILENCE ALARM CAUTION POTENTIAL SHOCK 6. Unfasten the screw securing the power terminal cover. 7. Disconnect the power supply to the i3822V. 8. Loosen the mounting screws and dismount the iPSU. 9. Follow the procedures outlined in the Installation overview on page 23 to install a new iPSU. Chapter 4 Verifying the i3822V and iPSU Installations 39 Installing the i38HG

(Inside Unit) 5 The i38HG is the unit that goes inside your home and can be installed by you or your service provider. The i38HG includes an integrated wireless access point to provide wireless connectivity throughout the home or office. It is a home networking hub that provides an 802.11b/g Wi-Fi access point and Ethernet switch functions for connecting personal computers and other in-home networked devices to the service providers network. Before installing the i38HG, review the package contents and ensure that you have available the items shown below. Note: The i38HG and the stand are packaged separately in the container. You should place the i38HG on the stand. POWER ETHERNET WIRELESS LINE 1 LINE 2 NID BROADBAND SERVICE i38HG i38HG Power adapter 40 Chapter 5 Installing the i38HG (Inside Unit) Gathering items for installation Installation of the i38HG requires the following items:

A gateway and stand A power adapter A data cable (phone cable) Optional installation items include:

An Ethernet cable, if you are connecting a computer directly to the gateway Installation overview To install the i38HG component, you will do the following:

Finding a suitable location on page 41 Connecting the data cable on page 42 Connecting the power adapter on page 43 Connecting your computer to the i38HG on page 43 Configuring non-Pace wireless adapters on page 44 Understanding the i38HG indicators on page 45 Finding a suitable location Wireless signals are affected by many items in households. Reliability and performance are the major considerations when planning your wireless network location. Avoiding interference Wireless signals are subject to interference from other electronic devices including

(but not limited to) microwave ovens, cordless telephones, and garage door openers. Proper installation will minimize interference. Place your i38HG at least five feet from cordless phones, microwaves, or other electronic devices to avoid potential interference, and more than six inches away from a television to avoid audio hissing or static. Note: Whenever possible, use the stand provided with the i38HG and install it in the vertical position. If that is not possible, be sure that it is installed in a place where nothing can be stacked on the top of it. The i38HG generates substantial amounts of heat and could possibly damage items stacked on it. Chapter 5 Installing the i38HG (Inside Unit) 41 Avoiding obstructions The wireless signal degrades with distance and obstructions (such as ceilings, walls, and furniture). Consider the layout of your home or business when deciding where to place your i38HG. Consider where you will use your wireless devices when placing your i38HG. In a single-story building, place the i38HG as high and as close to each wireless computer as possible. To minimize interference, do not place the i38HG behind large objects or other obstructions. Place the i38HG in an open area where the wireless signal will not be directly affected by surroundings. Wireless signal strength is much stronger in an open area as opposed to an area with obstructions. Keep the i38HG away from any large metal objects. Because metal objects can reflect or obstruct signals, wireless signal quality and speed may be adversely impacted. Connecting the data cable The data cable (phone cable) carries data from the i3822V to the i38HG through your in-home phone wiring. Primary (main) phone wall outlet Electrical outlet A T A D T E N R E H T E L A C O L T E S E R R E W O P i38HG Note: The phone cable is supplied by your service provider. To connect the data cable:

1. Connect one end of the phone cable (green) to the phone wall outlet. 2. Connect the other end of the phone cable to the DATA port (green) of your i38HG. 42 Chapter 5 Installing the i38HG (Inside Unit) Connecting the power adapter To connect the power adapter:

1. Connect one end of the power adapter to the POWER port of your i38HG. 2. Connect the other end of power adapter to a working electrical outlet. 3. Observe the POWER indicator; it flashes red once, followed by flashing green, then remains solid green. 4. Check the NID, BROADBAND, and SERVICE indicators. They light green when communication is established between the i38HG and i3822V (usually within one minute). Connecting your computer to the i38HG There are two ways to connect your computer to the i38HG: through Ethernet or wireless. With either connection, the first computer you connect to the network is used to configure the i38HG for proper operation. Connecting directly You can connect up to four computers to the i38HG using the Ethernet connection. to connect directly through Ethernet:

1. Connect one end of the Ethernet cable (yellow) to any available ETHERNET port

(yellow) on the i38HG. 2. Connect the other end of the Ethernet cable to the computer's Ethernet port. You are now ready to start your system. Note: The Ethernet cable is supplied by your service provider. Use a Cat 5 cable if you need an additional or longer Ethernet cable. Computer Ethernet connection i38HG A T A D T E N R E H T E L A C O L T E S E R R E W O P Chapter 5 Installing the i38HG (Inside Unit) 43 Connecting through wireless Your i38HG has an integrated wireless access point (AP) that enables you to connect your wireless-enabled computers to your home network. By default, the i38HG is shipped with WPA-PSK and WPA2-PSK enabled and a preconfigured network name. You can connect multiple i38HGs in your home. When multiple APs are detected, they are automatically synchronized across all managed access points to create a single wireless network for easier device connectivity. The default service set identifier

(SSID) and wireless key is based on the last three digits of the serial number on the first access point that was connected. If you have multiple APs installed, refer to the label on your first installed AP only. All subsequent access points are automatically synchronized with the default SSID or with any custom SSID you define subsequent to initial installation. Most laptop computers are equipped with an internal 802.11b/g card. If your computer is not equipped with an internal card, you can install an external wireless adapter for wireless networking. The Pace wireless adapter provides a Pace Setup Wizard that automatically configures it to communicate with the i38HG during setup. If you are using a non-Pace wireless adapter, you must manually configure it to communicate with the i38HG. See Configuring non-Pace wireless adapters on page 44 to configure a wireless network adapter. Configuring non-Pace wireless adapters If you are using a non-Pace wireless adapter, you must manually configure it to communicate with the i38HG. This section provides instructions to configure your adapter with WPA. You can use WEP if your wireless adapter does not support WPA;

however, this decreases the level of security provided for wireless traffic. To install the non-Pace wireless adapter:

1. Install and configure your wireless adapter according to the manufacturers instructions. 2. Use the network adapter configuration software or Windows network connection wizard to set the network name (SSID) and encryption key (WPA). 3. Locate the SSID identified on the bottom label of your i38HG and enter it as the network name. 44 Chapter 5 Installing the i38HG (Inside Unit) Note: If you have multiple APs, use the last three digits of the first i38HG connected to the network. 4. Enter the encryption key that is located inside the brackets beneath the bar code on the bottom of your i38HG (for example, 1234567890). Note: For Mac OS X users, you may need to enter the $ character at the beginning of the encryption key (for example, $1234567890). Understanding the i38HG indicators The indicators on the iPSU behave differently depending on the current state of the unit, as shown in the following table:

Indicators POWER ETHERNET Description The POWER indicator turns red when the power is first applied, and changes to green within two minutes of power application. Solid green. The power is on. Red. A Power-On Self-Test (POST) failure or another malfunction has occurred. Solid green. A device (such as a computer) is connected to an ETHERNET port. Flashing green. Inbound activity from devices is associated with the ETHERNET port. The flickering of the light is synchronized to the actual data traffic. Chapter 5 Installing the i38HG (Inside Unit) 45 Indicators WIRELESS LINE 1 and LINE 2 NID BROADBAND SERVICE Description point. Solid green. A device is associated with a specific access Flashing green. There is inbound activity. The flickering of the light is synchronized to the actual data traffic. Solid green. The associated voice line has been registered with a SIP proxy server. Flashing green. A telephone is off-hook on the associated voice line. Solid green. The link between the i38HG and i3822V is healthy. This indicator shows the i3822V VDSL status. Solid green. There is a successful broadband connection. Flashing green. The i3822 is attempting to establish a broadband connection. Flashing green and red. The broadband connection has failed to establish for three consecutive minutes. Red. There is no DSL signal. Solid green. The i3822V has a WAN IP address from DHCP and the broadband connection is up. Flashing green. The i3822V is attempting to be authenticated. Red. The i38HG has failed to receive an IP address assignment from the network. Replacing and removing the i38HG The i38HG (inside unit) is a home networking hub that provides an 802.11b/g Wi-Fi access point and Ethernet switch functions for connecting personal computers and other in-home networked devices to the service providers network. The i3822V

(outside unit) is the gateway that acts as the network interface device. All wireless configuration data is stored on the i3822V. When you replace your i38HG, you do not need to reconfigure any settings on the new device. All your configuration information is automatically configured to the new i38HG when the device is initially installed and begins communicating with the i3822V. This includes the network name and wireless key, meaning that you do not need to reconfigure your devices during an i38HG replacement. After replacing the i38HG, the information on the label of the i38HG will not be valid. You can change your network name and wireless key by going to the user interface. 46 Chapter 5 Installing the i38HG (Inside Unit) To change the network name and wireless key:

1. Open a browser and enter http://gateway.2wire.net or http://172.17.0.1 as the URL. 2. On the Settings tab, click LAN, and then click Wireless. 3. Browse to the Network Name (SSID) text box to change the network name. 4. Browse to the Wireless Key setting and select the Use custom Wireless Network Key option. This setting supports a 64-bit or 128-bit encryption key. Chapter 5 Installing the i38HG (Inside Unit) 47 Troubleshooting 6 This chapter provides information about common gateway installation issues. If an issue has more than one potential cause, the most common cause is listed first. This section provides information and instructions to do the following:

Checking DSL links on page 49 Checking the i3822V wiring on page 50 Checking i3822V ports on page 51 Checking i3822V LED status on page 52 Performing an HPNA test on page 54 Isolating HPNA issues on page 54 Verifying voice services on page 55 Verifying the iPSU connection on page 55 Verifying the backup battery operation on page 55 Bypassing i3822V electronics on page 56 48 Chapter 6 Troubleshooting Checking DSL links After installing the i3822V and iPSU, verify that the DSL links are functioning and that Internet is accessible. The following figure shows a workflow diagram for testing and troubleshooting purposes. After the i3822v installation 1. Check iNID wiring connections. 2. Check iNID LEDs. LEDs light green?

No Yes 1. Connect to the Telco Access Port. 2. Access GUI. DSL connected?

No Check for provisioning issues. Yes Verify DSL signalsbandwidth, SNR, and so forth. Signal requirements met?

No Resolve issues. Provisioning issues clear?

Yes No Yes Go to the Broadband page and verify that the Internet is connected. END Chapter 6 Troubleshooting 49 Checking the i3822V wiring Verify that the wiring is the same as the wiring shown in the following figure. ETHERNET FROM CO DSL LINE 1 DSL LINE 2 LINE 1 LINE 2 POWER COAX TELCO ACCESS Customer inside wire DC power Coaxial cable Grounding wire CO Line 2 CO Line 1 Telco drop wire 50 Chapter 6 Troubleshooting Checking i3822V ports The following connectors are connected to their respective ports when shipped. Gently tug at the connections and ensure that the connectors are securely seated. See the following figure for port locations and refer to the table for their description. ETHERNET FROM CO TO TEST VOICE SERVICE PLUG IN WORKING PHONE DSL LINE 1 DSL LINE 2 LINE 1 LINE 2 Ports Description TELCO ACCESS ETHERNET DSL LINE 1 DSL LINE 2 LINE 1 LINE 2 The RJ-45 craft port is accessed by service technicians for testing purposes. Access to inside units from equipment attached to the TELCO ACCESS port (for example, a laptop) is not permitted for security reasons. This includes network diagnostic functions, such as ping and traceroute, along with upgrades to an i38HG unit from a device attached to the tech access port. Note: If required for configuration, connect your laptop to this port after the i3822V has powered up. The standard IEEE 802.3 10/100 BASE-T ETHERNET port is disabled by default. When enabled, it supports other Ethernet devices, such as switches or hubs. This port is used only if the subscriber has Cat 5 wiring throughout the home that is terminated on the side of the home. The gray CO line feed 1 carries PSTN and VDSL2. It is pre-

connected to a gray cable that is attached to a customer bridge module. The black CO line feed 2 is required to enable a second PSTN line and VDSL2 pair bonding (when available). It is pre-

connected to a black cable that is attached to a customer bridge module. The green phone jack is used for PSTN or voice service. It is pre-connected to a green cable that is attached to a customer bridge module. The yellow phone jack is used for either PSTN or voice service. It is pre-connected to a yellow cable that is attached to a customer bridge module. Chapter 6 Troubleshooting 51 Checking i3822V LED status When all connections are made and the power supply is turned on, the LEDs on the i3822V go through a series of checks and synchronization. The figure shows the LED locations. For LED status information, see Interpreting the i3822V indicators on page 30. POWER VDSL 1 VDSL 2 DATA COAX LINE 1 LINE 2 ETHERNET BATTERY POWER VDSL 1 VDSL 2 DATA COAX LINE 1 LINE 2 ETHERNET BATTERY Verifying broadband operation and statistics When a computer is connected to the TELCO ACCESS port, you can check and verify operational and statistical information. DHCP is provided for this connection;

therefore, neither a password nor manual configuration is required to be able to access the user interface. To access the user interface Home page:

1. Connect a computer to the TELCO ACCESS port and open a browser. 2. Enter http://172.17.0.1 on the browser address line. The user interface Home page opens, displaying the aggregate upstream and downstream bandwidths. Note: The IP address http://172.17.0.1 is used when connected to the TELCO ACCESS port only. The IP address used from inside the home is http://192.168.1.254 or http://gateway.2Wire.net. Viewing the DSL link status 1. On the Home page, click the Broadband icon. 2. On the Broadband Status page, observe the DSL link status. Connected. Indicates that the DSL link is working and Internet is accessible, no further action is required. Not Connected. Indicates that the DSL link is being trained or a problem with the physical line. Continue with the next step. 52 Chapter 6 Troubleshooting 3. Check both VDSL 1 and VDSL 2 LEDs on the i3822V. Flashing green. Indicates that the links are still being trained; wait until the lights turn solid green. Red. Indicates there is a problem with the physical line. Viewing individual DSL and aggregate bandwidth 1. On the Home page, click the Broadband icon. 2. On the Broadband Status page, scroll down the page to view the DSL line 1 and DSL line 2 detailed information. 3. View the following information and compare it to your operational requirement. Rate for both downstream and upstream directions Max Rate for the downstream direction Noise Margin Attenuation Output Power Note: See Testing cables on page 53 if any of these readings are outside the specification. Testing cables This section provides information to test the twisted pair and coaxial cables. Testing VDSL Using a test toolkit, verify that the line is synchronized with the far-end equipment. The following measurements will be displayed. Compare them to your operational requirements. Downstream rate Upstream rate SNR margin for both downstream and upstream directions Maximum attainable rate for the downstream direction Attenuation for the downstream direction Power for the downstream direction Chapter 6 Troubleshooting 53 Testing the bonded pair There are no specific field installation test procedures for the bonded pair. The bonded pair works properly when the appropriate i3822V LEDs light. For more information, see Interpreting the i3822V indicators on page 30 and Viewing individual DSL and aggregate bandwidth on page 53 to view the aggregate bandwidth. Testing the coaxial cable Test cable continuity on coaxial interfaces. Make sure that there is not a splitter or bridge tap running off of the COAX home run. Performing an HPNA test HPNA requires one host adapter on the network at all times; however, there can be multiple client adapters on the same network. Each receiver location is configured as a client. The HPNA host is built into the i3822V. Using a test toolkit, you can terminate an HPNA line into the test set and synchronize with the far-end device (for example, the set-top box). Perform an HPNA test to verify following:

The HPNA signal and MAC address are detected on each receiver on the network. The minimum readings between each set-top box and i3822V. These measurements include:

Rate Signal-to-Noise ratio Packet loss Isolating HPNA issues A failure in HPNA stations indicates that at least two devices operating over a section of coaxial cable have substantial signal loss between two or more HPNA devices. Use these tips to isolate the issue:

Verify that all connectors are compression type and properly tighten it with a torque wrench at a minimum 15 in-lb, but do not exceed 20 in-lb. Verify that all splitters have been replaced with the approved splitters. Verify that the i3822V coaxial cable is connected on the IN port of the splitter. Use your COAX fault locator to check for the presence of a splitter, and make sure that there is not a splitter or bridge tap running off of the COAX home run. Test all cables again for excessive loss (greater than 0.5 dB per COAX run). If all connectors have been replaced and loss is still excessive, replace the COAX run. 54 Chapter 6 Troubleshooting Verifying voice services Both lines 1 and 2 can be used for voice and PSTN services. To test the PSTN service on LINE 1:

1. Disconnect the connector from the LINE 1 port. 2. Connect a working phone in the LINE 1 port. 3. Listen for the dial tone. To test the PSTN service on LINE 2:

1. Disconnect the connector from the LINE 2 port. 2. Connect a working phone in the LINE 2 port. 3. Listen for the dial tone. Verifying the iPSU connection When connected and powered up, some of the iPSU LED indicators light up. For more information about iPSU status and what the LED indicators mean, see Interpreting the iPSU indicators on page 32. Verifying the backup battery operation To verify the operational status of the backup battery:

1. Disconnect the power adapter of the iPSU from the AC power outlet. An audible alarm or a chirp should sound. 2. Press the SILENCE ALARM button on the iPSU to silence the audible alarm. 3. Observe the POWER indicator on the iPSU and the Battery indicator on the i3822V. Both indicators should flash red. 4. Plug the power adapter back into the AC power outlet. Both POWER and BATTERY indicators on the iPSU and the BATTERY indicator on the i3822V should turn solid green. Chapter 6 Troubleshooting 55 Bypassing i3822V electronics To isolate issues that are unrelated to the i3822V, you can rewire to remove the i3822V from service, completely bypassing all electronics on the board, while troubleshooting other problems in the home wiring. ETHERNET FROM CO DSL LINE 1 DSL LINE 2 TO TEST VOICE SERVICE PLUG IN WORKING PHONE L I N E 1 L I N E 2 P O W E R TELCO ACCESS C O A X CO LINE 1 CO LINE 2 To remove the i3822V from service:

1. Remove the connector from both DSL line 1 (grey) and DSL Line 2 (black) ports. 2. Remove the connector from both phone ports (grey and black) on the IDC. 3. Remove the connector from the Line 1 (green) port, and insert it into the grey phone port on the IDC. 4. Remove the connector from the Line 2 (yellow) port, and insert it into the black phone port on the IDC. 56 Chapter 6 Troubleshooting Regulatory Information A Electrical AC adapter The i38HG and 4181N models are intended to be powered by a listed 2Wire or Pace Direct Plug-In AC/DC Power adapter marked Class 2 or LPS and rated 5.1VDC, 2A. The AC/DC Power adapter supplied with this product is designed to ensure your personal safety and to be compatible with this equipment. Please follow these guidelines:

Do not use the adapter in a high moisture environment. Never touch the adapter when your hands or feet are wet. Allow adequate ventilation around the adapter. Avoid locations with restricted airflow. Connect the adapter to a proper power source. The voltage and grounding requirements are found on the product case and/or packaging. Do not use the adapter if the cord becomes damaged. Do not attempt to service the adapter. There are no serviceable parts inside. Replace the unit if it is damaged or exposed to excess moisture. Telecommunication cord CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. Internal telephone ports (VoIP) Telecommunication equipment connected to this port (for example, via "Voice 1 & 2"

port) should be UL Listed and the connections shall be made in accordance with Article 800 of the NEC. Location electrical considerations CAUTION: To reduce the risk of electrical shock or damage, do not use this product near water, including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Also, avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause Appendix A Regulatory Information 57 excessive voltage fluctuations or emit electrical noise (for example, air conditioners, neon signs, high-frequency or magnetic security devices, or electric motors). Equipment Repairs Do not, under any circumstances, attempt any service, adjustments, or repairs on this equipment. Instead, contact your local Pace distributor or service provider for assistance. Failure to comply may void the product warranty. Location environmental considerations Do not plug the AC/DC power adapter into an outdoor outlet or operate the residential gateway outdoors. It is not waterproof or dustproof, and is for indoor use only. Any damage to the unit from exposure to rain or dust may void your warranty. Do not use the residential gateway where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. Keep the gateway away from direct sunlight and anything that radiates heat, such as a stove or a motor. Do not place the gateway in enclosed areas having restricted airflow, such as, electrical cabinet, closet, or entertainment center. Allow adequate ventilation around the gateway for maximum air flow and cooling. Declaration of conformity Trade Name. Pace Americas Responsible Party. 2Wire, Inc. DBA Pace America Address. 1704 Automation Parkway, San Jose, CA 95131 Phone. (408) 428-9500 FCC / Industry Canada compliance This device has been tested and certified as compliant with the regulations and guidelines set forth in the Federal Communication commission - FCC part 15, FCC part 68 and Industry Canada - ICES003 and RSS-210 Radio and telecommunication regulatory requirements. Le prsent materiel est conforme aux specifications techniques applicables d'Industrie Canada. Cet appareil numrique de la classe [*] est conforme la norme NMB-003 du Canada. Manufacturer: 2Wire, Inc. DBA Pace Americas Models: i3822V, iPSU, iPSU2, i38HG, 4181N 58 Appendix A Regulatory Information Part 15 of FCC rules / IC RSS-210 This device complies with part 15 of the FCC Rules and Industry Canada license-

exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation of the device. Le prsent appareil est conforme aux normes CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et 2. L'utilisateur de l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the Increase the separation between the equipment and receiver. receiver is connected. Consult the dealer or an experienced radio/TV technician for help. CAUTION: Changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate this equipment. TIA 968 (Part 68 of FCC rules) / IC CS-03 This equipment complies with the Telecommunication Industry Association TIA-968

(FCC part 68) and Industry Canada CS-03 Telecommunication requirements. On the product is a label that contains, among other information, the IC and FCC registration number and ringer equivalence number (REN) for this equipment. If requested, this information may be provided to the telephone company. The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the device not ringing in response to an incoming call. In most, but not all areas, the sum of the RENs should not exceed five (5.0). Appendix A Regulatory Information 59 L'indice d'quivalence de la sonnerie (IES) sert indiquer le nombre maximal de terminaux qui peuvent tre raccords une interface tlphonique. La terminaison d'une interface peut consister en une combinaison quelconque de dispositifs, la seule condition que la somme d'indices d'quivalence de la sonnerie de tous les dispositifs n'excde pas 5. To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum RENs for the calling area. This product cannot be used on telephone-company-provided coin service. Connection to Party Line Service is subject to state tariffs. An FCC-compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make the necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, please contact Pace Americas, or your local Pace Americas distributor or service center in the U.S.A. for repair and/or warrant information. If the trouble is causing harm to the telephone network, the telephone company may request you to remove this equipment from the network until the problem is resolved. No repairs can be done by a customer on this equipment. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damage to the equipment caused by local lightning strikes and other electrical surges. MPE/SAR/RF exposure information This device was verified for RF exposure and found to comply with Council Recommendation 1999/519/EC and FCC OET-65 RF exposure requirements. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. WARNING: While this device is in operation, a separation distance of at least 20 cm

(8 inches) must be maintained between the radiating antenna inside the EUT and the bodies of all persons exposed to the transmitter in order to meet the FCC RF exposure guidelines. Making changes to the antenna or the device is not permitted. Doing so may result in the installed system exceeding RF exposure requirements. This device must not be co-located or operated in conjunction with any other antenna or radio transmitter. 60 Appendix A Regulatory Information Technical Specifications B The i3822V outside unit operates under extreme weather conditions: driving rain, snow, and sleet. The following table lists the specifications for the outside as well as the power supply and inside units. Refer to the battery manufacturers documentation for its specifications. Physical specifications i3822V (outside unit) 13.0 in. x 12.0 in. x 5.0 in. (33.0 cm x 30.5 cm x 12.7 cm) 6.4 lb. (2.9 kg) iPSU (power supply unit) 6.75 in. x 7.5 in. x 4.5 in. (17.1 cm x 19.1 cm x 11.4 cm) 2 lb. without battery; 11 lb. with battery (0.9 kg without battery; 5.0 kg with battery) i38HG (inside unit) 8.25 in. x 7.4 in. x 1.3 in. (21 cm x 18.8 cm x 3.4 cm) 1.1 lb. (.49 kg) Operating environment i3822V (outside unit) Humidity: 5% to 95% non-condensing Altitude: 0 to 13,000 feet (0 to 3,962 meters) mean sea level Temperature: 40 to 115 F (40 to 46 C) + Solar Loading Appendix B Technical Specifications 61 Temperature: 41o to 122o F (5o C to 50o C) iPSU (power supply unit) Humidity: 5% to 95% non-condensing Altitude: 0 to 13,000 feet (0 to 3,962 meters) mean sea level Temperature: 32o to 104o F (0o C to 40o C) i38HG (inside unit) Humidity: 5% to 95% non-condensing Altitude: 0 to 13,000 feet (0 to 3,962 meters) mean sea level Safety requirements WARNING: This equipment contains integrated primary protection. This equipment is not suitable for installation in CO and network locations that contain other primary protection for OSP cable, such as EEEs (e.g., CEVs, and huts). The equipment may be located in EECs where appropriate installation practices are used. (For example, installation should not employ a separate primary protector for the equipment, appropriate cabling should be run to the equipment, etc.) WARNING: For the purposes of determining placement and location of fuse links or fuse cable, the equipment shall be treated as a fuseless protector, regardless of any capability to provide fusing. WARNING: The intra-building ports of the equipment or subassembly is suitable for connection to intrabuilding or unexposed wiring or cabling only. The intra-building port(s) of the equipment or subassembly MUST NOT be metallically connected to interfaces which connect to the OSP or its wiring. These interfaces are designed for use as intra-building interfaces only (Type 2 or Type 4 ports as described in GR-1089-

CORE, Issue 4) and require isolation from the exposed OSP cabling. The addition of Primary Protectors is not sufficient protection in order to connect these interfaces metallically to OSP wiring. 62 Appendix B Technical Specifications Index A AC power outage 23 B backup battery connecting 33 battery alert 36 battery backup 23 replacing 35 battery cable connector 35 BATTERY indicator 36 broadband operation checking 52 C COAX connector 20 cover removing 13 D drop wire 16 DSL link status 52 DSL links checking 49 E encryption key locating 45 I i3822 ETHERNET port 31 LEDs BATTERY 31 COAX 31 DATA 30 ETHERNET 31 LINE 1 31 POWER 30 VDSL 1 30 VDSL 2 30 i3822V 6 attaching the cover 22 bypassing 56 COAX connector 20 connecting insulation-displacement connectors 20 connecting network cables 15 connecting power supply wires 17 connecting the coaxial cable 19 LED indicators 30 mounting 12 mounting template 13 POWER connector 18 powering up 29 i3822V ports checking 51 DSL LINE 1 51 DSL LINE 2 51 ETHERNET 51 LINE 1 51 LINE 2 51 TELCO ACCESS 51 i3822V wiring checking 50 i38HG 9, 40 avoiding signal interference 41 connecting the data cable 42 connecting the power adapter 43 connecting through wireless 44 connecting to a computer 43 DATA port 42 ETHERNET port 43 installation items 41 LED indicators 45 LEDs BROADBAND 46 ETHERNET 45 LINE 1 46 LINE 2 46 NID 46 Index 63 O outside unit i3822V 6 P phone jack 21 POWER connector 18 Power Supply Unit (iPSU) 8 S SSID 44 locating 44 subscriber area 7 T Telco access area 8 Telco access cover 15 testing cables 53 tools 10 V VDSL cable connection 8 VDSL lines 17 video service troubleshooting 54 voice services troubleshooting 55 W warning 12, 15, 60, 62 wireless adapters 44 wireless key changing 47 POWER 45 SERVICE 46 WIRELESS 46 POWER indicator 43 replacing 46 inside unit i38HG 9 intelligent Power Supply Unit (iPSU) 23 iPSU 8, 23 buttons RESET 32 SILENCE ALARM 32 connecting power cables 27 disabling the battery alert 37 enabling the battery alert 37 install template 26 installation site 24 insulation-displacement connector

(IDC) 18 LED indicators 32 LEDs BATTERY 32 POWER 32 mounting 25 POWER indicator 28 power terminal cover 27 replacing 37 N network name changing 47 64 Index