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m Motorola SURFboard SVG1501 Wireless Voice Gateway Series User Guide 2009 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. MOTOROLA and the Stylized M logo are registered in the US Patent & Trademark Office. SURFboard is a registered trademark of General Instrument Corporation, a wholly-owned subsidiary of Motorola, Inc. Microsoft, Windows, Windows NT, Windows Vista, Internet Explorer, DirectX, and Xbox LIVE are registered trademarks of Microsoft Corporation; and Windows XP is a trademark of Microsoft Corporation. Linux is a registered trademark of Linus Torvalds in the U.S. and other countries. UNIX is a registered trademark of the Open Group in the United States and other countries. Macintosh is a registered trademark of Apple Computer, Inc. Adobe, Adobe Acrobat, and Adobe Acrobat Reader are registered trademarks of Adobe Systems, Inc. All other product or service names are property of their respective owners .No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time. i Safety and Regulatory Information This document is uncontrolled pending incorporation in a Motorola CMS 1 i Safety and Regulatory Information SAFETY AND REGULATORY INFORMATION IMPORTANT SAFETY INSTRUCTIONS When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference. This device must be installed and used in strict accordance with manufacturers instructions, as described in the user documentation that is included with the device. Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device. To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device. This device was qualified under test conditions that included the use of the supplied cables between systems components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly. Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use. Installation of this device must be in accordance with national wiring codes and conform to local regulations. Operate this device only from the type of power source indicated on the devices marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company. Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard. Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this device on a stable surface. i Safety and Regulatory Information This document is uncontrolled pending incorporation in a Motorola CMS 1 It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges. Postpone installation until there is no risk of thunderstorm or lightning activity in the area. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges. Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord, or national equivalent. Disconnect TNV circuit connector(s) before disconnecting power. Disconnect TNV circuit connector before removing cover. Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Do not use the telephone to report a gas leak in the vicinity of the leak. Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition. Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel. This device should not be used in an environment that exceeds 40 C. SAVE THESE INSTRUCTIONS Note to CATV System Installer: This reminder is provided to call the CATV system installers attention to Section 820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance. Please visit www.motorola.com/recycle for instructions on recycling. i Safety and Regulatory Information This document is uncontrolled pending incorporation in a Motorola CMS 2 IMPORTANT VOIP SERVICE INFORMATION When using this VoIP device, you CANNOT make any calls, including an emergency call, and E911 location services WILL NOT be available, under the following circumstances:
Your broadband ISP connection goes down, is lost or otherwise fails. You lose electrical power. When using this VoIP device, you may be able to make an emergency call to an operator, but E911 location services may not be available under the following circumstances:
You have changed the physical address of your VoIP device, and you did not update or otherwise advise your VoIP service provider of this change. You are using a non-U.S. telephone number. There are delays in making your location information available in or through the local automatic location information database. Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or related to the services provided through this equipment. FCC STATEMENTS FCC INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Connect the equipment into an outlet on a circuit different from that to which the receiver Increase the separation between the device and receiver. is connected. Consult the dealer or an experienced radio/TV technician for help. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the users authority to operate the equipment. FCC RADIATION EXPOSURE STATEMENT This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any persons body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches). This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. i Safety and Regulatory Information This document is uncontrolled pending incorporation in a Motorola CMS 3 The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user. INDUSTRY CANADA (IC) STATEMENT This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:
1. This device may not cause interference, and 2. This device must accept any interference, including interference that may cause undesired operation of the device. This device is designed to operate with two internal antennas as part of the printed wiring board. The top facing antenna has a maximum gain of 2dBi and the front facing antenna has a maximum gain of 4dBi. To reduce potential radio interference to other users, the antenna types and their gains were so chosen that the equivalent isotropically radiated power (e.i.r.p) is not more than that permitted for successful communications. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. IC RADIATION EXPOSURE STATEMENT IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. WIRELESS LAN INFORMATION This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with:
The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA). RESTRICTIONS ON THE USE OF WIRELESS DEVICES In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment. The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the i Safety and Regulatory Information This document is uncontrolled pending incorporation in a Motorola CMS 4 interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user. The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines. SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see Setting Up Your Wireless LAN or visit the Motorola website. INTERNATIONAL DECLARATION OF CONFORMITY We, Motorola, Inc., 101 Tournament Drive, Horsham, PA 19044, U.S.A., declare under our sole responsibility that the SURFboard SVG1501 Wireless Voice Gateway Series to which this declaration relates is in conformity with one or more of the following standards:
EN60950-1 EN 300 328 EN 301 489-1/-17 EN61000-3-2 EN61000-3-3 The following provisions of the Directive(s) of the Council of the European Union:
EMC Directive 2004/108/EC Low Voltage Directive 2006/95/EC R&TTE 1999/5/EC Waste Electrical and Electronic Equipment (WEEE) Directive 2002/96/EC Restriction of the Use of Certain Hazardous Substances in Electrical Equipment (RoHS) Directive 2002/95/EC i Safety and Regulatory Information This document is uncontrolled pending incorporation in a Motorola CMS 5 Contents Safety and Regulatory Information Overview Contact Information..........................................................................................................................8 SVG1501 Features............................................................................................................................8 SVG1501 LAN Choices.....................................................................................................................9 VoIP Telephone Service with Your SVG1501...........................................................................10 Wireless LAN ...........................................................................................................................10 Wired Ethernet LAN.................................................................................................................12 Front Panel LEDs Overview ...........................................................................................................13 Rear Panel Overview ......................................................................................................................14 MAC Label ......................................................................................................................................15 Getting Started Before You Begin............................................................................................................................16 Precautions ..............................................................................................................................17 Signing Up for Service..............................................................................................................17 System Requirements .............................................................................................................17 Connecting the SVG1501 to the Cable System .............................................................................18 Cabling the LAN..............................................................................................................................19 Obtaining an IP Address for an Ethernet Connection.....................................................................19 Installing the Telephone for VoIP .............................................................................................19 Configuring TCP/IP..........................................................................................................................20 Configuring TCP/IP in Windows XP .........................................................................................20 Configuring TCP/IP in Windows Vista ......................................................................................20 Verifying the IP Address in Windows XP.................................................................................21 Verifying the IP Address in Windows Vista..............................................................................21 Renewing Your IP Address.............................................................................................................22 Wall Mounting the SVG1501 ..........................................................................................................22 Wall Mounting Template..........................................................................................................23 Basic Configuration Starting the SVG1501 Configuration Manager (CMGR) .................................................................25 SVG1501 Menu Options Bar ..........................................................................................................26 SVG1501 Submenu Options ....................................................................................................27 Changing the SVG1501 Default Password.....................................................................................27 Restore Factory Defaults .........................................................................................................28 Getting Help....................................................................................................................................28 Exiting the SVG1501 Configuration Manager.................................................................................28 Status Pages Status Software Page.....................................................................................................................29 Status Connection Page .................................................................................................................30 i Safety and Regulatory Information This document is uncontrolled pending incorporation in a Motorola CMS 6 Status Security Page ......................................................................................................................31 Changing the SVG1501 Default Password ..............................................................................31 Status Event Log Page ...................................................................................................................32 Wireless Pages Wireless 802.11 Radio Page...........................................................................................................33 Wireless 802.11 Primary Network Page ........................................................................................34 Wireless 802.11 Advanced Page....................................................................................................37 Wireless 802.11 Access Control Page ...........................................................................................39 Wireless 802.11 Wi-Fi Multimedia Page ........................................................................................40 Wireless 802.11 Bridging Page ......................................................................................................41 Setting Up Your Wireless LAN .......................................................................................................42 Encrypting Wireless LAN Transmissions .................................................................................42 Installing Wireless Clients ..............................................................................................................43 Installing a Wireless Client for WPA ........................................................................................44 Configuring a Wireless Client for WEP ....................................................................................44 Configuring a Wireless Client with the Network Name (SSID)................................................44 Parental Control Pages Parental Control User Setup Page..................................................................................................45 Parental Control Basic Setup Page.................................................................................................47 Parental Control Time of Day Filter Page .......................................................................................48 Parental Control Local Log Page.....................................................................................................49 MTA Pages MTA Status Page............................................................................................................................50 MTA DHCP Page ............................................................................................................................51 MTA QoS Page...............................................................................................................................51 MTA Provisioning Page ..................................................................................................................52 MTA Event Log...............................................................................................................................53 Troubleshooting Solutions .........................................................................................................................................54 Front-Panel LEDs and Error Conditions ..........................................................................................55 Product Specifications Glossary Software License i Safety and Regulatory Information This document is uncontrolled pending incorporation in a Motorola CMS 7 1 Overview The Motorola SURFboard SVG1501 Wireless Voice Gateway is designed for your home, home office, or small business/enterprise. It can be used in households with one or more computers capable of wireless connectivity for remote access to the voice modem. This user guide provides product overview and setup information for the SVG1501. It also provides instructions for installing the voice modem and configuring the wireless, Ethernet, router, DHCP, and security settings. Contact Information For any questions or assistance with the SVG1501 Wireless Voice Gateway, contact your Internet Service provider. For information on customer service, technical support, or warranty claims; see the Motorola SVG1501 Software License, Warranty, Safety, and Regulatory Information card provided with the SVG1501 Wireless Voice Gateway. SVG1501 Features The SVG1501 Wireless Voice Gateway combines high-speed Internet access, networking, and computer security for a home or small-office LAN. It offers the following features:
Combination of five separate products in one compact unit a DOCSIS 2.0 cable modem, IEEE 802.11g wireless access point (Wi-Fi certified), Ethernet 10/100Base-T connections, two VoIP Internet telephone connections, and firewall. Data encryption and network access control for wireless transmissions. An easy installation and security setup wizard. The Installation Assistant application on the SVG1501 Installation CD-ROM enables easy connection to the cable network and setup for security. An integrated high-speed cable modem for continuous broadband access to the Internet and other online services with much faster data transfer than traditional dial-
up or ISDN modems. One broadband connection for up to 245 computers to surf the web; all computers on the LAN communicate as if they were connected to the same physical network. An IEEE 802.11g wireless access point to enable laptop users to remain connected while moving around the home or small office or to connect desktop computers without installing network wiring. Depending on distance, wireless connection speeds can match that of Ethernet. 1 Overview This document is uncontrolled pending incorporation in a Motorola CMS 8 Voice-over-Internet Protocol (VoIP) telephone service with two telephone lines available for reliable voice service with your broadband Internet connection. A secure Wi-Fi broadband connection for Wi-Fi enabled devices on your network, such as your cellular telephone, laptops, printers, PDAs, and desktops. Four 10/100Base-T Ethernet uplink ports supporting a half- or full-duplex connection with auto MDIX capability. Universal Serial Bus (USB) connection for a single PC (SVG1501U model only) Routing for a wireless LAN (WLAN) or a wired Ethernet LAN; you can connect more than four computers using hubs and/or switches A built-in DHCP server to easily configure a combined wired and/or wireless Class C private LAN. Virtual private network (VPN) pass-through operation supporting IPSec, PPTP, or L2TP to securely connect remote computers over the Internet. SVG1501 Configuration Manager (CMGR) which provides a graphical user interface
(GUI) for easy configuration of necessary wireless, Ethernet, router, DHCP, and security settings. For information, see SVG1501 Configuration Manager. Port Forwarding to configure ports to run applications having special network requirements. For the most recent product documentation, visit the Modems & Gateways page on the Motorola website: http://broadband.motorola.com/consumers/support/default.asp. SVG1501 LAN Choices You can connect up to 245 client computers to the SVG1501 using one or any combination of the following network connections:
Ethernet local area network (LAN) Universal Serial Bus (USB) for SVG1501U model only Wireless LAN (IEEE 802.11g that also supports IEEE 802.11b wireless clients) Wi-Fi (Wireless Fidelity) connections to Wi-Fi enabled devices Each computer requires appropriate network adapter hardware and driver software. The clients on the Ethernet or wireless interfaces can share:
Internet access with a single Internet Service provider account, subject to Internet Service provider terms and conditions. Files, printers, storage devices, multi-user software applications, games, and video conferencing. Wireless and wired network connections use Windows networking to share files and peripheral devices such as printers, CD-ROM drives, and external USB drives. 1 Overview This document is uncontrolled pending incorporation in a Motorola CMS 9 VoIP Telephone Service with Your SVG1501 The SVG1501 allows you to use the cable Internet connection for VoIP telephone service with the same features as your traditional telephone service. You must contact a VoIP service provider for this feature to work with the SVG1501. You can connect up to two standard telephone lines using the SVG1501, supporting:
Local and long-distance calling Standard telephone features like call hold and mute, caller ID, speed dial, call forwarding, call waiting, call return, three-way calling, and voice mail Telephone modem and fax support CAUTION: Use only a standard telephone. Digital phones used in many businesses that connect to a PBX (private branch exchange) do not operate with the SVG1501. Wireless LAN Wireless communication occurs over radio waves rather than a wire. Like a cordless telephone, a WLAN uses radio signals instead of wires to exchange data. A wireless network eliminates the need for expensive and intrusive wiring to connect computers throughout the home or office. Mobile users can remain connected to the network even when carrying their laptop to different locations in the home or office. Each computer or other device on a WLAN must be Wi-Fi enabled with either a built-in or external wireless adapter. Laptops Use a wireless notebook adapter in the PCMCIA slot or a wireless USB adapter. Desktops Use a wireless PCI adapter, wireless USB adapter, or compatible product in the PCI slot or USB port, respectively. 1 Overview This document is uncontrolled pending incorporation in a Motorola CMS 10 Sample Wireless Network Connections To set up the SVG1501 on a computer wired to the SVG1501 with an Ethernet connection, perform the procedures in the section, Wireless Pages. Do not attempt to configure the SVG1501 over a wireless connection. Your maximum wireless operation distance depends on the type of materials through which the signal must pass and the location of your SVG1501 and clients (stations). Motorola cannot guarantee wireless operation for all supported distances in all environments. 1 Overview This document is uncontrolled pending incorporation in a Motorola CMS 11 Wired Ethernet LAN You can easily connect any PC with an Ethernet LAN port to the SVG1501 Ethernet connection. Because the SVG1501 Ethernet port supports auto-MDIX, you can use a straight-through or cross-over cable to connect a hub, switch, or computer. Use category 5, or better, cabling for all Ethernet connections. Sample Ethernet to Computer Connection The physical wiring arrangement has no connection to the logical network allocation of IP addresses. A wired Ethernet LAN with more than one computer requires one or more hubs, switches, or routers. You can:
Connect a hub or switch to the Ethernet port on the SVG1501. Use Ethernet hubs, switches, or routers to connect up to a combination of 245 computers and wireless clients to the SVG1501. More detailed information on Ethernet cabling is beyond the scope of this document. 1 Overview This document is uncontrolled pending incorporation in a Motorola CMS 12 Front Panel LEDs Overview The SVG1501 front panel contains indicator lights and a Pairing button which is used for configuring a cellular phone to automatically connect to the SVG1501 wireless network. The display remains dark until there is a connection or activity on an interface. 1 2 3 4 5 6 Pairing Button The SVG1501 front panel LED indicators provide the following status information for power, communications, and errors:
Key LED Flashing On POWER Not applicable LED does not flash Green: Power is properly connected RECEIVE Scanning for a downstream channel connection Green: Downstream channel is connected SEND Scanning for an upstream channel connection Green: Upstream channel is connected ONLINE Scanning for Internet connection; transmitting or receiving data over the Internet Green: Startup process completed TEL1 TEL 2 Telephone is off-hook; dialing or usage in progress Green: Telephone is connected and activated; on-hook WIRELESS Green: Wi-Fi enabled with encrypted wireless data activity. Long/short flash indicates mobile pairing in progress. Amber: Wi-Fi enabled with unencrypted wireless data activity. Green: Wireless pairing successfully established between SVG1501 and another Wi-Fi enabled device on your network cellular telephone, PDA, laptop, etc. Amber: Mobile pairing successful. Turns green after 5 minutes. 1 2 3 4 5 6 1 Overview This document is uncontrolled pending incorporation in a Motorola CMS 13 Rear Panel Overview The SVG1501 rear panel contains the following cabling port and connectors:
Key Item Description 1 2 TEL1/2 TEL 2 VoIP connection for a single or two-line telephone VoIP connection for a single telephone ETHERNET 1 2 3 4 Use any Ethernet port to connect an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable. Activity LED - Green LED defines the activity of the Ethernet connector. When LED is ON, this indicates that there is no data traffic and a connection is stabilized. When LED is FLASHING, this indicates that there is data being transmitted upstream or downstream. When LED is OFF, this indicates that the unit is not powered or there is no Ethernet connection. 10/100 LED - Indicates the connection data rate. When Green LED is ON, this indicates that the connection is connected at a 100BaseT data rate. When Amber LED is ON, this indicates that the connection is at a 10BaseT rate. 3 RESET Resets the voice modem, which may take from five to 30 minutes to find and lock on the appropriate communications channels. 1 Overview This document is uncontrolled pending incorporation in a Motorola CMS 14 Key Item Description 4 USB For Windows only, use the USB port to connect a PC to the SVG1501U. You cannot connect a Macintosh or UNIX computer to the USB port on the SVG1501U. Note: USB connector is only available on the SVG1501U model. 5 6 CABLE Connects the SVG1501 to a cable wall outlet. POWER Provides power to the voice modem. MAC Label The SVG1501 Media Access Control (MAC) label contains the MAC address which is a unique, 48-bit value that identifies each Ethernet network device. To receive data service, you will need to provide the MAC address marked HFC MAC ID to your Internet Service provider. 1 Overview This document is uncontrolled pending incorporation in a Motorola CMS 15 2 Getting Started This section provides information on setting up and installing the SVG1501 wireless gateway. For information on WLAN setup, see Setting Up Your Wireless LAN. Before You Begin Before you begin the installation, check that the following items were included with your Motorola SVG1501 Wireless Cable Modem Gateway:
Item Power cord 10/100Base-T Ethernet cable Software License &
Regulatory Card SVG1501 Installation CD-ROM SVG1501 Install Sheet Description Connects the SVG1501 to an AC electrical outlet Connects the SVG1501 to the network via the Ethernet port. Cable must be Cat 5 or greater. Contains software license, warranty, and safety information for the SVG1501. Contains the SVG1501/SVG1501U Wi-Fi Wizard, software license agreement, and multi-language User Guides. USB drivers are also included for SVG1501U model only. Provides basic information for setting up the SVG1501 You must have the latest service packs and patches installed on your computer for your operating system. You will need a 75-ohm coaxial cable with F-type connectors to connect the SVG1501 to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5 to 900 MHz RF splitter and two additional coaxial cables to use the TV and the SVG1501. 2 Getting Started This document is uncontrolled pending incorporation in a Motorola CMS 16 Determine which connection types you will make to the SVG1501. Check that you have the required cables, adapters, and adapter software. You may need:
Item Description Wireless LAN Wireless adapter and driver software for each computer having a wireless connection Wired Ethernet Ethernet cables and network interface cards (NICs) with accompanying installation software LAN USB To connect more than one computer via an Ethernet connection to the SVG1501 A USB cable and the SVG1501 Installation CD-ROM containing the software for USB installation Precautions Postpone SVG1501 installation until there is no risk of thunderstorm or lightning activity in the area. To avoid potential shock, always unplug the power cord from the wall outlet or other power source before disconnecting it from the SVG1501 rear panel. To prevent overheating the SVG1501, do not block the ventilation holes on the sides of the unit. Do not open the unit. Refer all service to your Internet Service provider. Signing Up for Service You must sign up with an Internet Service provider to access the Internet and other online services. To activate your service, call your local Internet Service provider. You will need to provide the MAC address marked HFC MAC ID printed on the MAC Label. You can record it on the SVG1501 Install Sheet. You should ask your Internet Service provider the following questions:
Do I have any special system requirements?
When can I begin to use my SVG1501?
Are there any files I need to download after connecting the SVG1501?
Do I need a user name or password to access the Internet or use e-mail?
System Requirements You can connect Microsoft Windows, Macintosh, UNIX, or Linux computers to the SVG1501 LAN using one of the following connections:
Ethernet 10Base-T or 10/100Base-T Ethernet adapter with proper driver software installed. 2 Getting Started This document is uncontrolled pending incorporation in a Motorola CMS 17 Wireless Any IEEE 802.11g or IEEE 802.11b device. This includes any Wi-Fi certified wireless device, such as a cellular telephone equipped with this feature. In addition, your computer must meet the following requirements:
Computer with Pentium class or better processor Windows XP, Windows Vista, Macintosh, Linux, or UNIX operating system with available operating system CD-ROM You can use any web browser such as Microsoft Internet Explorer, Netscape Navigator, or Mozilla Firefox with the SVG1501 wireless gateway. Connecting the SVG1501 to the Cable System Note: Before starting, be sure the computer is turned on and the SVG1501 is unplugged. 1. Connect one end of the coaxial cable to the cable outlet or splitter. 2. Connect the other end of the coaxial cable to the cable connector on the SVG1501. Hand-tighten the connectors to avoid damaging them. 3. Plug the power cord into the power connector on the SVG1501. 4. Plug the power cord into the electrical outlet. This turns on the SVG1501. You do not need to unplug it when not in use. The first time you plug in the SVG1501, allow it five to 30 minutes to find and lock on the appropriate communications channels. 5. Check that the LEDs on the front panel cycle through the following sequence:
SVG1501 LED Activity During Startup LED Description POWER Turns on when AC power is connected to the SVG1501. Indicates that the power is connected properly. RECEIVE Flashes while scanning for the downstream receive channel. Changes to solid green when the receive channel is locked. SEND Flashes while scanning for the upstream send channel. Changes to solid green when the send channel is locked. ONLINE Flashes during SVG1501 registration and configuration. Changes to solid green when the SVG1501 is registered. 2 Getting Started This document is uncontrolled pending incorporation in a Motorola CMS 18 Cabling the LAN After connecting to the cable system, you can connect your wired Ethernet LAN. Some sample connections are shown in Wired Ethernet LAN. On each networked computer, you must install proper drivers for the Ethernet adapter. Detailed information about network cabling is beyond the scope of this document. Obtaining an IP Address for an Ethernet Connection To obtain the IP address for your computers network interface, use one of the following options:
Retrieve the statically defined IP address and DNS address Automatically retrieve the IP address using the Network DHCP server The Motorola SVG1501 gateway provides a DHCP server on its LAN. It is recommended that you configure your LAN to obtain the IPs for the LAN and DNS server automatically. Installing the Telephone for VoIP The SVG1501 allows you to use your cable Internet connection for VoIP telephone service. You must contact a VoIP service provider for this feature to work with the SVG1501. You can connect up to two standard telephone lines using your SVG1501. CAUTION: To reduce the risk of fire, use only No. 26 or larger UL Listed or CSA Certified Telecommunication Line Cord or national equivalent to connect a telephone line to your SVG1501. Contact your service provider before connecting your Motorola SVG1501 to your existing telephone wiring. Do not connect the telephone wire to a traditional telephone (PSTN) service. Be sure the phone connectors are neither connected together nor connected to wall jacks on the same network. Use only a standard telephone. In many businesses, digital phones that connect to a private branch exchange (PBX) do not operate with the SVG1501. Connect your telephone by plugging a phone wire into the TEL 1/2 connector. You can also connect a second telephone line to the TEL 2 connector. A two-line telephone may be connected to TEL 1/2. 2 Getting Started This document is uncontrolled pending incorporation in a Motorola CMS 19 Configuring TCP/IP Make sure all client computers are configured for TCP/IP, which is a protocol for communication between computers. Perform one of the following for the operating system you are running:
Configuring TCP/IP in Windows XP Configuring TCP/IP in Windows Vista For UNIX systems, follow the instructions in the applicable UNIX user documentation. After configuring TCP/IP on your computer, perform one of the following to verify the IP address:
Verifying the IP Address in Windows XP Verifying the IP Address in Windows Vista For UNIX systems, follow the instructions in the applicable UNIX user documentation. Your cable provider may provide additional instructions to set up your computer. Configuring TCP/IP in Windows XP 1. Open the Control Panel. 2. Double-click Network Connections to list the Dial-up and LAN or High-Speed Internet connections. 3. Right-click the network connection for your network interface. 4. Select Properties from the drop-down menu to display the Local Area Connection Properties window. Be sure Internet Protocol (TCP/IP) is checked. 5. Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window. 6. Select Obtain an IP address automatically and Obtain DNS server address automatically. 7. Click OK to save the TCP/IP settings and exit the TCP/IP Properties window. 8. Close the Local Area Connection Properties window and then exit the Control Panel. 9. When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows XP. Configuring TCP/IP in Windows Vista 1. Open the Control Panel. 2. Double-click Network and Internet to display the Network and Internet window. 3. Double-click Network and Sharing Center to display the Network and Sharing Center window. 4. Click Manage network connections to display the LAN or High-Speed Internet connections window. 5. Right-click the network connection for your network interface. 2 Getting Started This document is uncontrolled pending incorporation in a Motorola CMS 20 6. Select Properties to display the Local Area Connection Properties window. 7. Vista may prompt you to allow access to the Network Properties Options. If you see the prompt, User Account Control -- Windows needs your permission to continue, click Continue. 8. Select Internet Protocol Version4 (TCP/IPv4) and click Properties to display the Internet Protocol Version 4 (TCP/IPv4) Properties window. 9. Select Obtain an IP address automatically and Obtain DNS server address automatically. 10. Click OK to save the TCP/IP settings and close the Internet Protocol Version 4
(TCP/IPv4) Properties window. 11. Click OK to close the Local Area Connection Properties window. 12. Close the remaining windows and exit the Control Panel. 13. When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows Vista. Verifying the IP Address in Windows XP To check the IP address:
1. On the Windows Desktop, click Start. 2. Select Run. The Run window is displayed. 3. Type cmd and click OK 4. Type ipconfig and press ENTER to display your IP configuration. If an Autoconfiguration IP Address is displayed, this indicates cable network problems or an improper connection between your computer and the SVG1501 cable modem. Check the following:
Your cable connections Whether you can see cable-TV channels on your television After successfully verifying your cable connections and proper cable-TV operation, you can renew your IP address. Verifying the IP Address in Windows Vista Do the following to verify the IP address:
1. On the Windows Desktop, click Start. 2. Click All Programs. 3. Click Accessories. 4. Click Run to display the Run window. 5. Type cmd and click OK to open a command prompt window. 6. Type ipconfig and press Enter to display the IP Configuration. If an Auto-configuration IP Address is displayed, this indicates an improper connection between your computer and the SVG1501 cable modem, or there are broadband network problems. 2 Getting Started This document is uncontrolled pending incorporation in a Motorola CMS 21 Renewing Your IP Address To renew your IP address in Windows XP or Windows Vista:
1. Open a command prompt window. A. From the Windows Taskbar, click Start to open the Start menu. B. Click Run to open the Run dialog. C. Type cmd in the Open entry box and click OK. indicating that Internet access is available. 2. Type ipconfig /renew and press ENTER. A valid IP address should appear 3. Type exit and press ENTER to close the command prompt window. If after performing this procedure your computer cannot access the Internet, call your cable provider for help. Wall Mounting the SVG1501 Do the following to mount the SVG1501 on the wall:
Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services. Follow all local standards for installing a network interface unit/network interface device (NIU/NID). If possible, mount the unit to concrete, masonry, a wooden stud, or some other very solid wall material. Use anchors if necessary (for example, if you must mount the unit on drywall). CAUTION: Before drilling holes, check the structure for potential damage to water, gas, or electrical lines. Make sure the AC power plug is disconnected from the wall outlet and all cables are removed from the back of the SVG1501 before starting the installation. You can mount the SVG1501 horizontally or vertically. Do the following to mount your SVG1501 on the wall:
1. Print a coy of the Wall Mounting Template. 2. Measure the printed template with a ruler to ensure that it is the correct size. 3. Use a center punch to mark the center of the holes. 4. On the wall, locate the marks for the mounting holes. 5. Drill the holes to a depth of at least 1 1/2 inches (3.8 cm). Use M3.5 x 38 mm (#6 x 11/2 inch) screws with a flat underside and maximum screw head diameter of 9.0 mm to mount the SVG1501. 6. Using a screwdriver, turn each screw until part of it protrudes from the wall, as shown in the following wall mounting screw dimensions illustration. 2 Getting Started This document is uncontrolled pending incorporation in a Motorola CMS 22 6.0 mm (.24 inches) maximum 9.0 mm (.35 inches) maximum 2.5 mm (.10 inches). There must be .10 inches (2.5 mm) between the wall and the underside of the screw head. 7. Place the SVG1501 so the keyholes on the back of the unit are aligned above the mounting screws. 8. Slide the SVG1501 down until it stops against the top of the keyhole opening. After mounting, reconnect the coaxial cable input and Ethernet connection. Plug the power cord into the +12VDC connector on the cable modem and the electrical outlet. Route the cables so that they are not a safety problem. Wall Mounting Template You can print the following page to use as a wall mounting template. Be sure you print it at 100% scale. In the Print dialogue window, be sure that Scale to paper size is set to No scaling in the Print dialog box. Measure the printed template with a ruler to ensure that it is the correct size. 2 Getting Started This document is uncontrolled pending incorporation in a Motorola CMS 23 4.00"
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Figure 1 Wall Mounting Template 2 Getting Started This document is uncontrolled pending incorporation in a Motorola CMS 24 3 Basic Configuration For more advanced configuration information, see Configuring TCP/IP and Setting Up Your Wireless LAN. For normal operation, you do not need to change most default settings. The following caution statements summarize the issues you must be aware of:
CAUTION: To prevent unauthorized configuration, change the default password immediately when you first configure the SVG1501. See Changing the SVG1501 Default Password. Firewalls are not foolproof. Choose the most secure firewall policy you can. See the Firewall Pages. Starting the SVG1501 Configuration Manager
(CMGR) The SVG1501 Configuration Manager (CMGR) allows you to change and view the settings on your SVG1501. 1. Open the web browser on a computer connected to the SVG1501 over an Ethernet connection. Note: Do not attempt to configure the SVG1501 over a wireless connection. 2. In the Address or Location field of your browser, type http://192.168.0.1 and press ENTER. 3. Type admin in the Username field (this field is case-sensitive). 4. Type motorola in the Password field (this field is case-sensitive). 5. Click Login to display the SVG1501 Status Connection page. 3 Basic Configuration This document is uncontrolled pending incorporation in a Motorola CMS 25 The Status Connection page provides the following status information on the network connection of the SVG1501:
RF Downstream Channel, which uses lower cable frequencies to transmit data RF Upstream Channel, which uses higher cable frequencies to receive data Click the Refresh button in your web browser any time you want to refresh the information on this page. If you have any problems starting the SVG1501 Configuration Manager (CMGR), see Troubleshooting for more information. SVG1501 Menu Options Bar The SVG1501 Menu Options bar is displayed along the top of the SVG1501 Configuration Manager window. When a menu option is selected, a top-level page for that option is displayed. Configuration Manager Menu Options Bar Menu Option Pages Function Status Provides information about the SVG1501 hardware and software, MAC address, digital voice modem IP address, serial number, and related information. You can also monitor your cable system connection. Additional pages provide diagnostic tools and allow you to change your SVG1501 user name and password. Wireless Configures and monitors SVG1501 wireless networking features 3 Basic Configuration This document is uncontrolled pending incorporation in a Motorola CMS 26 Menu Option Pages Function Parental Control Configures and monitors the SVG1501 parental control feature MTA Logout Displays initialization status of the MTA Exits the SVG1501 Configuration Manager CAUTION: To prevent unauthorized configuration, immediately change the default password when you first configure your Motorola SVG1501. SVG1501 Submenu Options Additional features for each menu option are displayed by clicking a Submenu Option in the left panel of each page. When selected, the submenu option will be highlighted in yellow. Changing the SVG1501 Default Password Do the following to change the default password:
1. On the SVG1501 Status page, click the Security submenu option. 2. In the Password Change Username field, type your new User Name. 3 Basic Configuration This document is uncontrolled pending incorporation in a Motorola CMS 27 3. 4. In the New Password field, type your new password (this field is case sensitive). In the Re-Enter New Password field, type your new password again (this field is case sensitive). In the Current Username Password field, type your old password. 5. 6. Click Apply to save your changes. Restore Factory Defaults To reset the user name and password back to the original factory settings:
1. Select Yes, and then click Apply. 2. You must login with the default user name, admin, and password, motorola, after applying this change. All entries are case-sensitive. Getting Help To retrieve help information for any menu option, click help on that page. See the sample Wireless help page shown below:
You can use the Windows scroll bar to view additional items on the help screens. Exiting the SVG1501 Configuration Manager To logoff and close the SVG1501 Configuration Manager:
Click Logout on the SVG1501 Menu Options bar. 3 Basic Configuration This document is uncontrolled pending incorporation in a Motorola CMS 28 4 Status Pages The SVG1501 Status pages provide information about the SVG1501 hardware and software, MAC address, cable modem IP address, serial number, and related information. You can also monitor your cable system connection. Additional pages provide diagnostic tools and allow you to change your SVG1501 user name and password. You can click any Status submenu option to view or change the status information for that option. Status Software Page This page displays information about the hardware version, software version, MAC address, cable modem IP address, serial number, system up time, and network registration status. 4 Status Pages This document is uncontrolled pending incorporation in a Motorola CMS 29 Status Connection Page This page provides the HFC and IP network connectivity status of the SVG1501 cable modem. You can click the Refresh button in your web browser to refresh the information on this page at any time. Field Descriptions for the Status Connection Page Field Description Startup Procedure Startup status information about the cable modem. Downstream Channel Upstream Channel Status information about the RF downstream channels, including downstream channel frequency and downstream signal power and modulation. Status information about the RF upstream channels, including upstream channel ID and upstream signal power and modulation. 4 Status Pages This document is uncontrolled pending incorporation in a Motorola CMS 30 Status Security Page This page allows you to define administrator access privileges by changing your SVG1501 user name and password. It also allows you to reset your user name and password to the default setting. Changing the SVG1501 Default Password 1. 2. 3. In the Password Change Username field, type your new User Name. In the New Password field, type your new password (this field is case-sensitive). In the Re-Enter New Password field, type your new password again (this field is case-sensitive). In the Current Username Password field, type your old password. 4. 5. Select Yes if you want to reset the user name and password to the original factory settings. 6. Click Apply to update the user name password. Note: You must login with the default user name, admin, and password, motorola, after applying the restore factory settings change. 4 Status Pages This document is uncontrolled pending incorporation in a Motorola CMS 31 Status Event Log Page This page lists the critical system events in chronological order. A sample SNMP Event log is shown below:
Field Time Priority Field Descriptions for the Status Event Log Page Description Indicates the date and time the error occurred Indicates the level of importance of the error Description A brief definition of the error 4 Status Pages This document is uncontrolled pending incorporation in a Motorola CMS 32 5 Wireless Pages The SVG1501 Wireless Pages allow you to configure your wireless LAN (WLAN). You can click any Wireless submenu option to view or change the configuration information for that option. WPA or WPA2 encryption provides higher security than WEP encryption, but older wireless client cards may not support the newer WPA or WPA2 encryption methods. Wireless 802.11 Radio Page This page allows you to configure the Wireless Radio parameters, including the current country and channel number. Field Descriptions for the Wireless 802.11 Radio Page Field Description Wireless Interfaces Shows the MAC address of the installed wireless card. It is not configurable. Wireless Country Output Power Channel Shows if the wireless network is enabled or disabled Restricts the channel set based on the countrys regulatory requirements. This is a display-only field. Sets a percentage of the output power of the hardware's maximum capability. Selects the channel for access point (AP) operation. The list of available channels depends on the designated country. For this field, the channel selected on the wireless clients on your WLAN must be the same as the one selected on the SVG1501. 5 Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS 33 Wireless 802.11 Primary Network Page This page allows you to configure the Primary wireless network. Field Descriptions for the Wireless 802.11 Primary Network Page Field Description Primary Network When set to Enabled, beacon frames are transmitted with the Primary Network SSID. Network Name (SSID) Sets the Network Name (also known as SSID) of the Primary wireless network. This is a 1-32 ASCII character string. Closed Network WPA WPA-PSK WPA2 With a closed network, users type the SSID into the client application instead of selecting the SSID from a list. This feature makes it slightly more difficult for the user to gain access. Enables or disables Wi-Fi Protected Access encryption. Enables or disables a local WPA pre-shared key passphrase. Enables or disables Wi-Fi Protected Access 2 encryption. WPA2-PSK Enables or disables a local WPA2 pre-shared key passphrase. 5 Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS 34 Field Description WPA/WPA2 Encryption WPA Pre-Shared Key Show Key RADIUS Server RADIUS Port RADIUS Key When using WPA or WPA2 authentication, these WPA encryption modes can be set: TKIP, AES, or TKIP + AES. AES
(Advanced Encryption Standard) provides the strongest encryption, while TKIP (Temporal Key Integrity Protocol) provides strong encryption with improved compatibility. The TKIP + AES mode allows both TKIP and AES-capable clients to connect. Sets the WPA Pre-Shared Key (PSK). This is either an 8-63 ASCII character string or a 64-digit hex number. This is specified when the Network Authentication method is WPA-
PSK. Show Key - When selected, the WPA Pre-Shared Key is displayed. Sets the RADIUS server IP address to use for client authentication using the dotted-decimal format
(xxx.xxx.xxx.xxx). Sets the UDP port number of the RADIUS server. The default is 1812. Sets the shared secret for the RADIUS connection. The key is a 0 to 255 character ASCII string. Group Key Rotation Interval Sets the WPA Group Rekey Interval in seconds. Set to zero to disable periodic rekeying. WPA/WPA2 Re-auth Interval The re-authentication interval is the amount of time the wireless router can wait before re-establishing authentication with the CPE. WEP Encryption WEP Encryption Enables or disables Wired Equivalent Privacy encryption. Shared Key Authentication The WEP protocol uses Shared Key Authentication, which is an Authentication protocol where the CPE sends an authentication request to the access point. Then the access point sends a challenge text to the CPE. The CPE uses either the 64-bit or 128-bit key to encrypt the challenge text and sends the encrypted text to the access point. The access point will decrypt the encrypted text and then compare the decrypted message with the original challenge text. If they are the same, the access point will let the CPE connect; if it doesnt match, then the access point does not let the CPE connect. 5 Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS 35 Field Description 802.1x Authentication This is another type of authentication and is used on top of WEP. 802.1x Authentication is a much stronger type of authentication than WEP. Network Key 1 4 Sets the static WEP keys when WEP encryption is enabled. Enter five ASCII characters or 10 hexadecimal digits for a 64-bit key. 128-bit key. Enter 13 ASCII characters or 26 hexadecimal digits for a When both WPA encryption and WEP encryption are enabled, only keys 2 and 3 are available for WEP encryption. Current Network Key Selects the encryption (transmit) key when WEP encryption is enabled. PassPhrase PassPhrase Sets the text to use for WEP key generation. 5 Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS 36 Wireless 802.11 Advanced Page This page allows you to configure data rates and Wi-Fi thresholds. Field Descriptions for the Wireless 802.11 Advanced Page Description Field 54g Mode Sets these network modes:
54g Auto 54g Performance 54g LRS 802.11b only 54g Auto accepts 54g, 802.11g, and 802.11b clients, but optimizes performance based on the type of connected clients. 54g Performance accepts only 54g clients and provides the highest performance throughout; nearby 802.11b networks may have degraded performance. 54g LRS interoperates with the widest variety of 54g, 802.11g, and 802.11b clients. 802.11b accepts only 802.11b clients. Determines which rates are advertised as basic rates. Default uses the driver defaults. All sets all available rates as basic rates. In Auto mode, the AP will use RTS/CTS protection to improve 802.11g performance in mixed 802.11g + 802.11b networks. Turn protection off to maximize 802.11g throughput under most conditions. Basic Rate Set 54g Protection XPress Technology This is a performance-enhancing Wi-Fi technology designed for increasing throughput and efficiency. It is used when there are mixed wireless networks in the surrounding area from 5 Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS 37 Field Description 802.11a/b/g networks. Afterburner Technology This is also a performance-enhancing Wi-Fi technology that enhances the existing 802.11g standard by increasing throughput by 40 percent. Rate Output Power Beacon Interval DTIM Interval Forces the transmission rate for the AP to a particular speed. Auto will provide the best performance in nearly all situations. Sets the output power as a percentage of the hardwares maximum capability. Sets the beacon interval for the AP. The default is 100, which is fine for nearly all applications. Sets the wakeup interval for clients in power save mode. When a client is running in power save mode, lower SVG1501 bin values provide higher performance but result in decreased client battery life, while higher values provide lower performance but result in increased client battery life. Fragmentation Threshold Sets the fragmentation threshold. Packets exceeding this threshold will be fragmented into packets no larger than the threshold before packet transmission. RTS Threshold Sets the RTS threshold. Packets exceeding this threshold will cause the AP to perform an RTS/CTS exchange to reserve the wireless medium before packet transmission. 5 Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS 38 Wireless 802.11 Access Control Page This page allows you to configure the Access Control to the AP as well as status on the connected clients. Field Descriptions for the Wireless 802.11 Access Control Page Field Description Wireless Interface MAC Restrict Mode MAC Address Connected Clients Selects whether wireless clients with the specified MAC address are allowed or denied wireless access. Select Disabled to allow all clients. A list of wireless client MAC addresses to allow or deny based on the Restrict Mode setting. Valid input MAC address formats are XX:XX:XX:XX:XX:XX and XX-XX-XX-XX-XX-XX. A list of connected wireless clients. When a client connects
(associates) to the network, it is added to the list; when a client leaves (disassociates) from the network, it is removed from the list. For each client, the age (in seconds), estimated average receive signal strength (in dBm), IP address, and host name are presented. The age is the amount of time elapsed since data was transmitted to or received from the client. 5 Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS 39 Wireless 802.11 Wi-Fi Multimedia Page This page allows you to configure the Wi-Fi Multimedia Quality of Service (QoS). Field Descriptions for the Wireless 802.11 Wi-Fi Multimedia Page Field WMM Support Description Sets WMM support to Auto, On, or Off. If enabled (Auto or On), the WME Information Element is included in beacon frame. No-Acknowledgement Sets No-Acknowledgement support to On or Off. When enabled, acknowledgments for data are not transmitted. Power Save Support EDCA AP Parameters Sets Power Save support to On or Off. When Power Save is enabled, the AP queues packets for STAs that are in power-save mode. Queued packets are transmitted when the STA notifies AP that it has left power-save mode. Specifies the transmit parameters for traffic transmitted from the AP to the STA in four Access Categories:
Best Effort (AC_BE), Background (AC_BK), Video (AC_VI), and Voice (AC_VO) Transmit parameters include Contention Window (CWmin and CWmax), Arbitration Inter Frame Spacing Number (AIFSN), and Transmit Opportunity Limit (TXOP Limit). There are also two AP-specific settings: Admission Control and Discard Oldest First. Admission control specifies if admission control is enforced for the Access Categories. Discard Oldest First specifies the discard policy for the queues. On discards the oldest first; Off discards the newest first. 5 Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS 40 Field Description EDCA STA Parameters Specifies the transmit parameters for traffic transmitted from the STA to the AP in four Access Categories:
Best Effort (AC_BE), Background (AC_BK), Video (AC_VI), and Voice (AC_VO) Transmit parameters include Contention Window (CWmin and CWmax), Arbitration Inter Frame Spacing Number (AIFSN), and Transmit Opportunity Limit (TXOP Limit). Wireless 802.11 Bridging Page This page allows you to configure the WDS features. Field Descriptions for the Wireless 802.11 Bridging Page Field Description Wireless Bridging Enables or disables wireless bridging. Remote Bridges Table of remote bridge MAC addresses authorized to establish a wireless bridge. Up to four remote bridges may be connected. Typically, you will also have to enter your APs MAC address on the remote bridge. 5 Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS 41 Setting Up Your Wireless LAN You can use the SVG1501 as an access point for a wireless LAN (WLAN) without changing its default settings. CAUTION: To prevent unauthorized eavesdropping or access to WLAN data, you must enable wireless security. The default SVG1501 settings provide no wireless security. After your WLAN is operational, be sure to enable wireless security To enable security for your WLAN, you can do the following on the SVG1501:
Encrypt wireless LAN transmissions Restrict wireless LAN access to further prevent unauthorized WLAN intrusions using the Wireless 802.11 Access Control Page CAUTION: Never provide your SSID, WPA or WEP passphrase, or WEP key to anyone who is not authorized to use your WLAN. Connect at least one computer to the SVG1501 Ethernet port to perform configuration. Do not attempt to configure the SVG1501 over a wireless connection. You need to configure each wireless client (station) to access the SVG1501 LAN as described in Installing Wireless Clients. Another step to improve wireless security is to place wireless components away from windows. This decreases the signal strength outside the intended area. Encrypting Wireless LAN Transmissions To prevent unauthorized viewing of data transmitted over your WLAN, you must encrypt your wireless transmissions. Choose one of:
Encrypting Wireless LAN Transmissions Configure on the SVG1501 Required on Each Wireless Client If all of your wireless clients support Wi-Fi Protected Access
(WPA), Motorola recommends configuring WPA on the SVG1501 If you use a local pre-shared key (WPA-PSK) passphrase, you must configure the identical passphrase to the SVG1501 on each wireless client. Home and small-office settings typically use a local passphrase. Otherwise, configure WEP on the SVG1501 You must configure the identical WEP key to the SVG1501 on each wireless client. 5 Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS 42 If all of your wireless clients support WPA encryption, Motorola recommends using WPA instead of WEP because WPA:
Provides much stronger encryption and is more secure Provides authentication to ensure that only authorized users can log in to your WLAN Uses a standard algorithm on all compliant products to generate a key from a textual Is much easier to configure passphrase Will be incorporated into the new IEEE 802.11i wireless networking standard For new wireless LANs, Motorola recommends purchasing client adapters that support WPA encryption. Installing Wireless Clients Note: Use the SVG1501 Installation CD-ROM to set your clients security. The passcode is located on the modem label. For each wireless client computer (station), install the wireless adapter by following the instructions supplied with the adapter. Be sure to:
1. 2. 3. 4. Configure the adapter to obtain an IP address automatically. Insert the CD-ROM for the adapter in the CD-ROM drive on the client. Install the device software from the CD. Insert the adapter in the PCMCIA or PCI slot or connect it to the USB port. On a PC with Wireless Client Manager installed, the Windows task bar. Double-click the icon to launch the utility. You may need to do the following to use a wireless client computer to access the Internet:
icon is displayed on the Configuring Wireless Clients If You Performed:
On Each Client, You Need to Perform:
Configuring WPA on the SVG1501 Configuring a Wireless Client for WPA or WPA2 Configuring WEP on the SVG1501 Configuring a Wireless Client for WEP Configuring the Wireless Network Name on the SVG1501 Configuring a Wireless Client with the Network Name
(SSID) Configuring a MAC Access Control List on the SVG1501 No configuration on client required 5 Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS 43 Installing a Wireless Client for WPA If you enabled WPA and set a PSK Passphrase by configuring WPA on the SVG1501, you must configure the same passphrase (key) on each wireless client. The SVG1501 cannot authenticate a client if:
WPA is enabled on the SVG1501 but not on the client The client passphrase does not match the SVG1501 PSK Passphrase CAUTION: Never provide the PSK Passphrase to anyone who is not authorized to use your WLAN. Configuring a Wireless Client for WEP If you enabled WEP and set a key by configuring WEP on the SVG1501, you must configure the same WEP key on each wireless client. The SVG1501 cannot authenticate a client if:
Shared Key Authentication is enabled on the SVG1501 but not on the client The client WEP key does not match the SVG1501 WEP key For all wireless adapters, you must enter the 64-bit or 128-bit WEP key generated by the SVG1501. CAUTION: Never provide the WEP key to anyone who is not authorized to use your WLAN. Configuring a Wireless Client with the Network Name
(SSID) After you specify the network name on the Wireless Basic Page, many wireless cards or adapters automatically scan for an access point, such as the SVG1501 and the proper channel and data rate. If your card requires you to manually start scanning for an access point, do so following the instructions in the documentation supplied with the card. You must enter the same SSID in the wireless configuration setup for the device to communicate with the SVG1501. 5 Wireless Pages This document is uncontrolled pending incorporation in a Motorola CMS 44 6 Parental Control Pages The SVG1501 Parental Control Pages allow you to configure access restrictions to a specific device connected to the SVG1501 LAN. You can click any Parental Control submenu option to view or change the configuration information for that option. Parental Control User Setup Page This page is the master page. Each user is linked to a specified time access rule, content filtering rule, and login password to get to the filtered content. You may also specify a user as a trusted user, which means that person will have access to all Internet content regardless of the filters that you define. You can use the Trusted User checkbox as a simple override to grant a user full access, while storing all of the filtering settings for easy availability. You can also enable Internet session duration timers, which set a limited amount of time for Internet access from the rules you select. The user must enter their password only the first time to access the Internet. It is not necessary to enter the password each time a new web page is accessed. In addition, there is a password inactivity timer. If there is no Internet access for the specified time in minutes, the user must login again. These timed logins ensure that a specific user uses the Internet gateway appropriately. 6 Parental Control Pages This document is uncontrolled pending incorporation in a Motorola CMS 45 Field Descriptions for the Parental Control User Setup Page Field Description Add User Button Adds a user to set the parental controls for a specific user. User Settings Select the user for whom you want to modify access restrictions. Checkmark Enable to select the user. Click Remove User to delete the user from Parental Controls. Password Enter a user password to log onto the Internet. Re-Enter Password Enter the password again for confirmation. Trusted User Content Rule Time Access Rule Session Duration Inactivity time Trusted Computers The selected user will have full access to Internet content, thus overriding any set filters. Checkmark Enable to override set filters without having to turn off filter settings. Used to specify which websites a selected user is allowed to access. Check White List Access Only and choose a user from the drop-down list. You can choose a rule that restricts when a selected user can use the Internet. You can set the amount of time a selected user can use the Internet. You can set the amount of inactivity time before the Internet automatically closes for a selected user. You can enter a selected users CPE MAC address so that CPE can access the Internet without being censored by the Parental Control. When done entering the MAC address, click Add. When done, click Apply to activate and save any changes you made. 6 Parental Control Pages This document is uncontrolled pending incorporation in a Motorola CMS 46 Parental Control Basic Setup Page This page allows you to set rules to block certain kinds of Internet content and certain Web sites. After you have changed your Parental Control settings, click the appropriate Apply, Add, or Remove button. Click Refresh in your web browser window to view your current settings. 6 Parental Control Pages This document is uncontrolled pending incorporation in a Motorola CMS 47 Parental Control Time of Day Filter Page This page allows you to block all Internet traffic to and from specified devices on your SVG1501 network based on the day and time settings you specify. You can set policies to block Internet traffic for the entire day or just certain time periods within each day for specific users. You can add up to 30 eight-character categories (filter names) with different day and time settings. You enter a name for each time filter in the Add New Policy field. Any time filter for Internet access can be enabled or disabled at any time. The time filters for limited Internet access are applied for each user in the Time Access Rule field on the Parental Control User Setup Page. Once each category change has been made, the user must click Apply at the bottom of the page to store and activate the settings. These same category names for blocking profiles show up in the Parental Control section on the User Setup page in the Time Access Rules section. On that page, each user can be assigned up to four of these categories simultaneously. 6 Parental Control Pages This document is uncontrolled pending incorporation in a Motorola CMS 48 Parental Control Local Log Page This page displays the Parental Control local log report. The event log is a running list of the last 30 Parental Control access violations, which include the following items on Internet traffic:
If the users Internet access is blocked (time filter) If a blocked keyword is detected in the URL If a blocked domain is detected in the URL If the online lookup service detects that the URL falls under a blocked category 6 Parental Control Pages This document is uncontrolled pending incorporation in a Motorola CMS 49 7 MTA Pages The Multimedia Terminal Adapter (MTA) in your SVG1501 provides digital voice-over-IP
(VoIP) services, which allow you to use the Internet to make telephone calls. Basic telephone functions, such as call waiting, three-way calling, voice mail, and fax transmissions, are supported with this connection on the SVG1501. You can click any MTA submenu option to view the status information for that option. MTA Status Page This page displays the initialization status of the MTA. 7 MTA Pages This document is uncontrolled pending incorporation in a Motorola CMS 50 MTA DHCP Page This page displays the MTA DHCP lease information. MTA QoS Page This page displays the MTA Quality of Service (QoS) parameters. 7 MTA Pages This document is uncontrolled pending incorporation in a Motorola CMS 51 MTA Provisioning Page This page displays the MTA provisioning details about your SVG1501 VoIP telephone connection. 7 MTA Pages This document is uncontrolled pending incorporation in a Motorola CMS 52 MTA Event Log This page displays the MTA Event Log information related to your SVG1501 VoIP telephone connection. It shows Diagnostic messages generated by the MTA. This information is intended for use by a qualified technician. 7 MTA Pages This document is uncontrolled pending incorporation in a Motorola CMS 53 8 Troubleshooting If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the Reset button on the rear panel of the SVG1501. Resetting the SVG1501 may take five to 30 minutes. Your service provider may ask for the status of the lights as described in Front-Panel LEDs and Error Conditions. Solutions Table 1 Troubleshooting Solutions Problem Possible Solution Power light is off Cannot send or receive data Check that the SVG1501 is properly plugged into the electrical outlet. Check that the electrical outlet is working. Press the Reset button. On the front panel, note the status of the LEDs and refer to Front-
Panel LEDs and Error Conditions to identify the error. If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive regular TV channels, the data service will not function. Check the coaxial cable at the SVG1501 and wall outlet. Hand-tighten if necessary. Check the IP address. Follow the steps for verifying the IP address for your system described in Configuring TCP/IP. Call your service provider if you need an IP address. Check that the Ethernet cable is properly connected to the SVG1501 and the computer. If a device is connected via the Ethernet port, verify connectivity by checking the LINK LEDs on the rear panel. 8 Troubleshooting This document is uncontrolled pending incorporation in a Motorola CMS 54 Problem Possible Solution Wireless client(s) cannot send or receive data Perform the first four checks in Cannot send or receive data. Check the Security Mode setting on the Wireless Primary Network Page:
If you enabled WPA and configured a passphrase on the SVG1501, be sure each affected wireless client has the identical passphrase. If this does not solve the problem, check whether the wireless client supports WPA. If you enabled WEP and configured a key on the SVG1501, be sure each affected wireless client has the identical WEP key. If this does not solve the problem, check whether the clients wireless adapter supports the type of WEP key configured on the SVG1501. To temporarily eliminate the Security Mode as a potential issue, disable security. After resolving your problem, be sure to re-enable wireless security. On the Wireless Access Control Page, be sure the MAC address for each affected wireless client is correctly listed. Slow wireless transmission speed with WPA enabled On the Wireless Primary Network Page, check whether the WPA Encryption type is TKIP. If all of your wireless clients support AES, change the WPA Encryption to AES. Front-Panel LEDs and Error Conditions The SVG1501 front panel LEDs provide status information for the following error conditions:
Table 2 Front-Panel LEDs and Error Conditions LED Status If, During Startup:
If, During Normal Operation:
POWER OFF SVG1501 is not properly plugged into the power outlet The SVG1501 is unplugged RECEIVE FLASHING Downstream receive channel cannot be acquired The downstream channel is lost SEND FLASHING Upstream send channel cannot be acquired The upstream channel is lost ONLINE FLASHING IP registration is unsuccessful The IP registration is lost 8 Troubleshooting This document is uncontrolled pending incorporation in a Motorola CMS 55 A Product Specifications All features, functionality, and other product specifications are subject to change without notice or obligation. Certain features may not be activated by your service provider and/or their network settings may limit the features functionality. Additionally, certain features may require a subscription. Contact your service provider for details. All features, functionality, and other product specifications are subject to change without notice or obligation. GENERAL Standards Cable Interface Network Interface Wireless Interface Dimensions Interoperates with DOCSIS F-connector, female, 75 Four 10/100 Ethernet ports 802.11b/g Wi-Fi 7.3 in H x 1.5 in W x 6.1 in D
(18.68 cm x 3.81 cm x 15.49 cm) INPUT POWER North America Outside North America 105 to 125 VAC, 60 Hz 100 to 240 VAC, 50 to 60 Hz ENVIRONMENT Operating Temperature Storage Temperature Operating Humidity 32 F to 104 F (0 C to 40 C) 22 F to 158 F (30 C to 70 C) 5 to 95% R.H. (non-condensing) DOWNSTREAM Modulation Maximum Data Rate*
Bandwidth Symbol Rates Operating Level Range Frequency Range Input Impedance 64 or 256 QAM 38 Mbps (256 QAM at 5.361 Msym/s) 6 MHz 64 QAM @ 5.069 Msym/s, 256 QAM @ 5.361 Msym/s 15 to 15 dBmV 88 to 860 MHz 75 (nominal)
*When comparing download speeds with a traditional 28.8k analog modem. Actual speeds will vary and are often less than the maximum possible. Several factors affect upload and download speeds, including, but not limited to, network traffic and services offered by your cable operator or broadband service provider, computer equipment, type of service, number of connections to server, and availability of Internet route(s). A Product Specifications This document is uncontrolled pending incorporation in a Motorola CMS 56 UPSTREAM Modulation Maximum Channel Rate Bandwidth Symbol Rates Operating Level Range Output Impedance Frequency Range A-TDMA S-CDMA
(one-way) DTMF Level Sensitivity Range Speech Coding TELEPHONY Line Type Hook State Signaling Maximum Line Length Loss Plan Tolerance Ringing Wave Form Ringing Crest Factor Line Termination Loss Plan Receive Transmit 8***, 16, 32***, 64***,128*** QAM or QPSK 30 Mbps**
200 kHz, 400 kHz, 800 kHz, 1.6 MHz, 3.2 MHz, 6.4 MHz***
160, 320, 640, 1280, 2560, 5120*** ksym/s 8 to 54 dBmV (32, 64 QAM), 8 to 55 dBmV (8, 16 QAM) , 8 to 58 dBmV (QPSK) 8 to 53 dBmV (all modulations) 75 (nominal) 5 to 42 MHz (edge to edge) 5-65 for Euro-DOCSIS 2-wire Loop start 500 ft (AWG 26/0.4 mm @ 65 C) 0 and 20 dBm 64 kbps PCM, -law or A-law companding; support for G.711, G.726, G.728, G.729, G.723.1, iLBC, and BV16/32 codecs Configurable based on market needs
(D/A) 4 Db
(A/D) 2 dB (configurable based on market needs) 1 dB; 60/50 Hz loss >20 dB (one-way) (referenced to off-hook loss at 1,004 Hz) Quasi-trapezoidal 1.2 <CF <1.6
**Actual data throughput will be less due to physical layer overhead (error correction coding, burst preamble, and guard interval).
***With A-TDMA or S-CDMA enabled Digital voice modem Termination System (CMTS). NETWORK Gateway Wireless LAN Power Management 802.11i Security Mobile Pairing DHCP, NAT; static routing and dynamic IP routing (RIPv1, RIPv2);
SPI firewall with DoS protection and intrusion prevention; port, packet, and URL keyword filtering; full suite of ALGs; UPnP IGD 1.0 802.11b/g Wi-Fi, two internal antennas, WDS bridging, 802.11e WMM admission control, QoS 802.11e WMM power save/U-APSD (Unscheduled-Automatic Power Save Delivery) WEP-64/128, WPA-PSK, WPA, WPA2, TKIP, AES, 802.1x, 802.11i
(pre-authentication) User-friendly Wi-Fiprotected setup (WPS) for secure mobile A Product Specifications This document is uncontrolled pending incorporation in a Motorola CMS 57 Regulatory Domains Transmit Power Output Receiver Sensitivity IEEE 802.11b IEEE 802.11g pairing with compatible dual-mode handset To include US, Canada, ETSI, World 19 dBm +1/1.5 dB at all rates in all channels 16 dBm +1/1 dB at 54 Mbps in all channels
> 90 dBm at 11 Mbps;
> 74 dBm at 54 Mbps A Product Specifications This document is uncontrolled pending incorporation in a Motorola CMS 58 B Glossary This glossary defines some of the terms and acronyms used in this document. TERM DEFINITION Authentication coaxial cable DHCP downstream gateway MAC address A process where the CMTS verifies that access is authorized, using a password, trusted IP address, or serial number. A type of cable consisting of a center wire surrounded by insulation and a grounded shield of braided (coax) wire. The shield minimizes electrical and radio frequency interference. Coaxial cable has high bandwidth and can support transmission over long distances. Dynamic Host Configuration Protocol server dynamically assigns IP addresses to client hosts on an IP network. DHCP eliminates manually assigning static IP addresses by leasing an IP address and subnet mask to each client. It enables the automatic reuse of unused IP addresses. The SVG1501 is simultaneously a DHCP client and a DHCP server. A DHCP server at the cable system headend assigns a public IP address to the SVG1501 and optionally to clients on the SVG1501 LAN. The SVG1501 contains a built-in DHCP server that assigns private IP addresses to clients. In a cable data network, this is the direction of the data received by the computer from the Internet. A device that enables communication between networks using different protocols. The SVG1501 enables up to 245 computers supporting IEEE 802.11b/g or Ethernet to share a single broadband Internet connection. The Media Access Control address is a unique, 48-bit value permanently saved in ROM at the factory to identify each Ethernet network device. It is expressed as a sequence of 12 hexadecimal digits printed on a label on the bottom of the SVG1501. You need to provide the HFC MAC address to the Internet Service provider. Also called an Ethernet address, physical address, hardware address, or NIC address. pass-through port triggering A pass-through client on the SVG1501 LAN obtains its public IP address from the Internet Service providers DHCP server. A mechanism that allows incoming communication with specified applications. Primarily used for gaming applications. B Glossary This document is uncontrolled pending incorporation in a Motorola CMS 59 TERM private IP DEFINITION An IP address assigned to a computer on the SVG1501 LAN by the DHCP server on the SVG1501 for an address-specified lease time. Private IP addresses are used by the SVG1501 LAN only; they are invisible to devices on the Internet. See also public IP address. public IP address The IP address assigned to the SVG1501 by the Internet Service provider. A public IP address is visible to devices on the Internet. See also private IP address. RJ-11 RJ-45 subscriber synchronous upstream WPA The most common type of connector for household or office phones. An 8-pin modular connector; this is the most common connector type for 10Base-T or 100Base-T Ethernet networks. A home or office user who accesses television, data, or other services from an Internet Service provider. The SVG1501 uses synchronous timing for upstream data transmissions. The CMTS broadcasts timing messages that bandwidth is available. The SVG1501 reserves data bytes requiring x number of mini-slots. The CMTS replies that it can receive data at a specified time (synchronized). At the specified time, the SVG1501 transmits the x-number of data bytes. In a cable data network, upstream describes the direction of data sent from the subscribers computer through the cable modem to the CMTS and the Internet. Wi-Fi Protected Access (WPA) encryption, as described on the Wi-Fi Alliance web page: http://www.wifialliance.org. It is a far more robust form of encryption than WEP. Motorola recommends using WPA if all of your client hardware supports WPA. B Glossary This document is uncontrolled pending incorporation in a Motorola CMS 60 Software License C SURFboard SVG1501 Wireless Cable Modem Gateway Motorola, Inc. Home & Networks Mobility Solutions Business (Motorola) 101 Tournament Drive Horsham, PA 19044 IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (LICENSE) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION
(SOFTWARE) PROVIDED WITH MOTOROLAS CABLE DATA PRODUCT (THE CABLE DATA PRODUCT). BY USING THE CABLE DATA PRODUCT AND/OR INSTALLING, DOWNLOADING OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE. IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT INSTALL OR USE THE SOFTWARE AND (II) RETURN THE CABLE DATA PRODUCT AND THE SOFTWARE (COLLECTIVELY, PRODUCT), INCLUDING ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND. BY INSTALLING OR USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE PROVISIONS OF THIS LICENSE AGREEMENT. The Software includes associated media, any printed materials, and any on-line or electronic documentation. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software. You may:
USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred. TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form. You may not:
(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws. C Software License This document is uncontrolled pending incorporation in a Motorola CMS 61 The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3RD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES. Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorolas rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. Motorola is not responsible for any third party software provided as a bundled application, or otherwise, with the Software. U.S. GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. C Software License This document is uncontrolled pending incorporation in a Motorola CMS 62 m Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. All other product or service names are the property of their respective owners. 2009 Motorola, Inc. All rights reserved. 558660-001-a 01/2009
1 2 | User Manual | Users Manual | 1.40 MiB |
User Guide M Motorola SURFboard SVG2501 Series Wireless Voice Gateway*
*SVG2501 SVG2501U B 2009 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time. Motorola and the Stylized M logo are registered trademarks of Motorola, Inc. All other product or service names are the property of their respective owners. Contents Safety and Regulatory Information Introduction Inside the Box.................................................................................................................................. 1 Contact Information......................................................................................................................... 2 Minimum System Requirements .................................................................................................... 2 Product Overview Front Panel....................................................................................................................................... 3 Rear Panel........................................................................................................................................ 4 MAC Label ....................................................................................................................................... 5 Cabling the Gateway Installing the Battery........................................................................................................................ 6 Connecting the SVG2501 ................................................................................................................ 7 Connecting the SVG2501U.............................................................................................................. 9 Wall Mounting the Gateway.......................................................................................................... 10 Wall Mounting Template......................................................................................................... 11 Connecting to the Internet Before You Begin........................................................................................................................... 13 Configuring TCP/IP for Windows XP ............................................................................................. 13 Configuring TCP/IP for Windows Vista.......................................................................................... 14 Verifying the IP Address ................................................................................................................ 14 Windows XP............................................................................................................................ 14 Windows Vista ........................................................................................................................ 15 Renewing the IP Address in Windows XP or Vista ....................................................................... 15 Setting Up a Wi-Fi Network........................................................................................................... 16 Using the Configuration Manager Starting the Gateway Configuration Manager ............................................................................... 17 Menu Options ......................................................................................................................... 18 Changing the Default Username and Password ........................................................................... 19 Restoring the Default Username and Password ........................................................................... 19 Saving Your Gateway Configuration.............................................................................................. 20 Restoring Your Gateway Configuration ......................................................................................... 20 Retrieving Help .............................................................................................................................. 20 Exiting the Gateway Configuration Manager................................................................................. 21 Troubleshooting Solutions ........................................................................................................................................ 22 Front Panel LEDs and Error Conditions ......................................................................................... 23 Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a ii Software License & Warranty Software License........................................................................................................................... 24 Warranty Information..................................................................................................................... 25 Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a iii Safety and Regulatory Information i IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:
Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference. This device must be installed and used in strict accordance with manufacturers instructions, as described in the user documentation that is included with the device. Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device. To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device. This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly. Different types of cord sets may be used for connections to the main power supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use. Installation of this device must be in accordance with national wiring codes and conform to local regulations. Operate this device only from the type of power source indicated on the devices marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company. Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard. Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this device on a stable surface. It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges. Postpone installation until there is no risk of thunderstorm or lightning activity in the area. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges. Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a iv Do not use the telephone to report a gas leak in the vicinity of the leak. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. Disconnect TNV circuit connector(s) before disconnecting power. Disconnect TNV circuit connector before removing cover. Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord, or national equivalent. Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition. Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel. This device should not be used in an environment that exceeds 40 C. SAVE THESE INSTRUCTIONS Note to CATV System Installer: This reminder is provided to call the CATV system installers attention to Section 820.93 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical. Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance. Please visit www.motorola.com/recycle for instructions on recycling. SAFETY REQUIREMENTS FOR THE SVG2501 LITHIUM-ION BATTERY You must properly handle the SVG2501 lithium-ion rechargeable battery to ensure your safety. Improper handling can cause leakage, heat, smoke, explosion, or fire resulting in damage to the equipment or the user. Use the SVG2501 battery only in the SVG2501 Series Wireless Voice Gateway. CAUTION: Risk of explosion if battery is replaced by the incorrect type. Use only Motorola approved batteries. Dispose of used batteries according to the instructions. Do not use the battery where static electricity is generated. Do not heat the battery or discard into a fire. Keep the battery away from high-temperature locations. Properly discard the battery if it exhibits an abnormal condition, such as heat, odor, color, or a change in shape. When discarding, place insulated tape over the battery terminals. The battery should be stored out of the reach of children. Do not store the battery close to metal objects. Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a v If the battery leaks fluid and you touch it, immediately wash your hands. If the fluid gets into your eye, do not rub the eye. Rinse with water and immediately seek medical care. Left untreated, the battery fluid could cause damage to the eye. Ensure that the battery does not receive any strong impacts, such as dropping or striking with a hard object. At the end of battery life, the SVG2501 battery must be disposed of properly and may need to be recycled. Contact your local recycling center for proper disposal methods. Do not disassemble, modify, or attempt to repair the battery. Before installation, the battery should not be subjected to temperatures below 10 C or above +60 C (14 F to 140 F). After initial customer usage (initially charged above shipping charge state), the battery should not be subjected to temperatures outside the operating temperature range:
Battery Pack External Exposure Operating Temperature Range:
Charging: 0.0 C to +45.0 C (0 F to 113 F) Discharging: 10.0 C to +60.0 C (14 F to 140 F) Important VoIP Service Information Please contact your Internet Service Provider (ISP) and/or your local municipality for additional information on making emergency calls using VoIP service in your area. When using this VoIP device, you CANNOT make any calls, including an emergency call and emergency location services (where supported) WILL NOT be available, under the following circumstances:
Your broadband ISP connection goes down, is lost, or otherwise fails. You lose electrical power. You have changed the physical address of your VoIP device, and you did not update or otherwise advise your VoIP service provider of this change. There are delays in making your location information available in or through the local automatic location information database. Note: Your service provider, not Motorola, is responsible for the provision of VoIP telephony services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks, or harms arising from or related to the services provided through this equipment. FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the device and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a vi This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the users authority to operate the equipment. United States Federal Communications Commission, Code of Federal Regulations; Rule Part 47CFR 2.1093 sub-part J:1999 International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1998 Ministry of Health (Canada) Safety Code 6. Limits of Human Exposure to Radio frequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz, 1999 Institute of Electrical and Electronic Engineers (IEEE) C95.1-2005 Edition FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any persons body
(including hands, wrists, feet, and ankles) must be at least 20 cm (8 inches). This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user. INDUSTRY CANADA (IC) STATEMENT This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:
This Device May Not Cause Interference, and This Device Must Accept Any Interference, Including Interference That May Cause Undesired Operation of the Device. This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada. IC Radiation Exposure Statement IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm (8 inches) between the radiator and your body. WIRELESS LAN INFORMATION This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with:
The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and approved by the Institute of Electrical and Electronics Engineers The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA). Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a vii Restrictions on the Use of Wireless Devices In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment. The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user. The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines. SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see the section on setting up your wireless LAN in this guide or visit the Motorola website. Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a viii 1 B Introduction The Motorola SURFboard SVG2501 Wireless Voice Gateway is designed for use in households with one or more computers capable of wireless and/or wired connectivity. This guide provides product overview and setup information for the SVG2501. It also provides instructions for installing the gateway and configuring the wireless, Ethernet, router, DHCP, and security settings. Note: All references to the SVG2501 throughout this guide also apply to the SVG2501U, unless noted otherwise. Inside the Box Before installing the SVG2501, verify that the following items are included in the box with the gateway. If you obtained the gateway from your service provider, some of the included items may be different. Item Power Supply Description Provides power via an AC electrical outlet 10/100Base-T Ethernet Cable Battery Software License &
Regulatory Card SVG2501 Installation CD-ROM SVG2501 Install Sheet Standard Category 5, or higher, cable for connecting to the network Provides backup power for the SVG2501 during a power outage Contains software license, warranty, and safety information for the SVG2501 Contains the SVG2501 Wi-Fi Installation Wizard, software license agreement, multi-language user guides, and USB drivers
(for SVG2501U models only). Provides basic information for setting up the SVG2501 Introduction Inside the Box Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 1 You will need a 75-ohm coaxial cable with F-type connectors to connect the SVG2501 to the nearest cable outlet. If a TV is connected to the cable outlet, you may need a 5 to 900 MHz RF splitter and two additional coaxial cables to use the TV and SVG2501. B Note: This product is also designed for IT power systems with phase to phase voltage 230VAC input. Contact Information For more information on Motorola consumer cable products, education, and support, please visit the Motorola support website at:
4http://broadband.motorola.com/consumers/support Minimum System Requirements The SVG2501 is compatible with the following operating systems:
Windows XP, Service Pack 2 or later Windows Vista, Service Pack 1 or later Mac 10.4 (Ethernet connection) Linux (Ethernet connection) Introduction Contact Information Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 2 2 Front Panel B Product Overview The SVG2501 front panel contains indicator lights and the WPS button, which is used to configure a Wi-Fi Protected Security (WPS)-enabled device so that it automatically connects to the SVG2501 wireless network. The SVG2501 front panel LED indicators provide the following gateway status information for power, communications, and errors:
1 LED POWER Flashing On Battery power is connected Note: When running on battery power only, POWER LED will flash and all remaining LEDS will turn OFF to conserve power. Green: AC power is connected 2 RECEIVE Scanning for a downstream
(receive) channel connection Green: Downstream channel is connected 3 SEND Scanning for an upstream (send) channel connection Green: Upstream channel is connected 4 ONLINE Scanning for Internet connection Green: Startup process completed Product Overview Front Panel Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 3 5 LED TEL 1 TEL 2 6 WIRELESS B Flashing On Telephone is off-hook; dialing or call in progress Green: Telephone is connected and activated; on-hook Green: Wi-Fi enabled with encrypted wireless data activity. Long/short flash indicates wireless pairing in progress. Amber: Wi-Fi enabled with unencrypted wireless data activity Green: Wireless pairing successfully established between the SVG2501 and another Wi-Fi enabled device on your network printer, PDA, laptop, etc. Amber: Wireless pairing was successful. LED turns green after five minutes. Green: AC power is connected and battery is fully charged 7 BATTERY Battery is low Rear Panel Both the SVG2501 (shown above) and SVG2501U rear panels contain the following cabling ports and connectors:
Item 1 TEL 1/2 TEL 2 Description VoIP connection for a single or two-line telephone VoIP connection for a single-line telephone Note: When running on battery power, only TEL1/2 port is active. Product Overview Rear Panel Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 4 Item Description B 2 ETHERNET 1 2 3 4 3 RESET Use any Ethernet port to connect an Ethernet-equipped computer, hub, bridge, or switch using an RJ-45 cable. Green LED Indicates a 100Base-T data rate connection Amber LED Indicates a 10Base-T data rate connection When LED is ON Indicates there is no data traffic and a connection is established When LED is FLASHING Indicates data activity is detected on the port When LED is OFF Indicates the device is not powered on or there is no Ethernet connection Note: When running on battery power, the Ethernet connection will shut off. Resets the wireless voice gateway. It may take 5 to 30 minutes to find and lock on the appropriate communications channels. Press and hold the RESET button for five seconds or longer to restore the factory default settings. 4 CABLE Coaxial cable connection to the cable wall outlet 5 POWER
+14VDC power connector
* USB Available on SVG2501U models only For Windows computers only DO NOT connect a Mac or UNIX computer to the USB port. MAC Label The SVG2501 Media Access Control (MAC) label contains the MAC address which is a unique, 48-bit value that identifies each Ethernet network device. To receive data service, you must provide the MAC address marked HFC MAC ID to your Internet service provider. To receive VoIP service, you may have to provide the MTA MAC ID to your VoIP service provider. Product Overview MAC Label Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 5 3 B Cabling the Gateway This product is for indoor use only. Do not route the telephone lines, USB and/or Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Before starting the battery installation, refer to 4Safety Requirements for the SVG2501 Lithium-Ion Battery for information. The battery is not intended for everyday use, only for power backup during a power outage. Install the battery before installing any other gateway components. Installing the Battery 1. To remove the battery cover located on the bottom of the gateway, place the gateway on its left side (LEDs facing up), press down on the upper two locking tabs and then pull open the cover. 2. Line up the battery terminals and then slide the battery into the compartment until it locks in place. 3. Set the battery cover into the bottom of the gateway and press down on the upper two locking tabs, and then push the cover shut until the tabs snap into place. Note: The battery may take up to 12 hours to reach a full charge. Cabling the Gateway Installing the Battery Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 6 Connecting the SVG2501 B To reduce the risk of fire, use only No. 26 or larger UL Listed or CSA Certified Telecommunication Line Cord or national equivalent to connect a telephone line to your SVG2501. Contact your cable service provider before connecting your Motorola wireless voice gateway to existing telephone wiring. DO NOT connect the telephone cable from the TEL port to a traditional telephone (PSTN) service; only connect it to a telephone. Note: Before starting the installation, power on your computer and check that the gateway is unplugged. 1. Connect the coaxial cable to a grounded cable TV outlet or splitter. 2. Connect the other end of the coaxial cable to the Cable connector on the gateway. Hand-tighten the connectors to avoid damaging them. 3. Plug the power cord into the Power port on the gateway. 4. Plug the other end of the power cord into an electrical wall outlet. This powers on the gateway. Allow the gateway 5- to 30 minutes to find and lock on the appropriate communications channels. 5. Connect the Ethernet cable to the Ethernet port on your computer. 6. Connect the other end of the Ethernet cable to an Ethernet port on the gateway. Repeat steps 5 and 6 for each additional computer. 7. Plug the telephone cord of a single- or two-line telephone into the telephone. 8. Plug the other end of the telephone cord into the TEL 1/2 port on the gateway. Use the TEL 1/2 port to connect two-line telephones. Note: Contact a VoIP service provider to activate this service. 9. For a second telephone, plug the telephone wire of a single-line telephone into the TEL 2 port on the gateway. Cabling the Gateway Connecting the SVG2501 Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 7 B Figure 1 SVG2501 Installation 10. Check that the LEDs on the front panel cycle through the following sequence:
Table 1 SVG2501 LED Activity During Startup LED Description POWER RECEIVE SEND ONLINE Turns on when AC power is connected to the gateway. Indicates that the power is connected properly. Flashes while scanning for the downstream receive channel. Changes to solid green when the receive channel is locked. Flashes while scanning for the upstream send channel. Changes to solid green when the send channel is locked. Flashes during the gateway registration and configuration. Changes to solid green when the gateway is registered. Cabling the Gateway Connecting the SVG2501 Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 8 Connecting the SVG2501U B Before plugging in the USB cable on the SVG2501U, load the SVG2501 Installation CD in the CD-ROM drive on your computer. DO NOT connect the Ethernet and USB cables together on the same computer at any time. To reduce the risk of fire, use only No. 26 or larger UL Listed or CSA Certified Telecommunication Line Cord or national equivalent to connect a telephone line to your SVG2501. DO NOT connect the telephone cable from the TEL port to a traditional telephone service; only connect it to a telephone. Contact your cable service provider before connecting the Motorola wireless voice gateway to your existing telephone wiring. Note: Before starting the installation, power on your computer and check that the gateway power cord is unplugged. 1. Insert the SVG2501 Installation CD into the CD-ROM drive and load the applicable USB driver. 2. Connect one end of the coaxial cable to the cable outlet or splitter. 3. Connect the other end of the coaxial cable to the Cable connector on the gateway. Hand-tighten the connectors to avoid damaging them. 4. Plug the power cord into the Power port on the gateway. 5. Plug the other end of the power cord into an electrical wall outlet. This powers on the gateway. You do not need to unplug the gateway when it is not in use. The first time you plug in the gateway, allow it 5- to 30 minutes to find and lock on the appropriate communications channels. 6. Connect the USB (not supplied) or Ethernet cable to the appropriate port on the computer. 7. Connect the other end of the USB or Ethernet cable to the appropriate port on the gateway. If applicable, repeat steps 6 and 7 for each additional Ethernet connection. 8. Plug the telephone cord of a single- or two-line telephone into the telephone. 9. Plug the other end of the telephone cord of a single- or two-line telephone into the TEL 1/2 port on the gateway. Note: Contact a VoIP service provider to activate VoIP service. 10. For a second telephone, plug the telephone wire of a single-line telephone into the TEL 2 port on the gateway. 11. Check that the LEDs on the front panel cycle through the proper sequence, see SVG2501 LED Activity During Startup. Cabling the Gateway Connecting the SVG2501U Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 9 B Figure 2 SVG2501U Installation Wall Mounting the Gateway If you choose to mount the wireless gateway on a wall, do the following before starting:
Locate the unit as specified by the local or national codes governing residential or business cable TV and communications services. Follow all local standards for installing a network interface unit/network interface device (NIU/NID). Make sure the AC power plug is disconnected from the wall outlet and all cables are removed from the back of the gateway before starting the installation. Decide if you are mounting the gateway horizontally or vertically. Make sure you have the following items:
Wall-mounting template Applicable screwdriver: Phillips or flathead Two M3.5 (#6) screws with a flat underside and maximum screw head diameter of 9.0 mm to mount the gateway. Cabling the Gateway Wall Mounting the Gateway Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 10 B Note: Contact a qualified installer to determine the appropriate screw length needed for mounting the gateway. See the dimensioned view below for the spacing needed between the screw head and wall:
2.6 mm (0.10) maximum screw head thickness 9.0 mm (0.35) maximum screw head diameter 2.5 mm (0.10) minimum screw head to wall spacing Note: If possible, mount the gateway to concrete, masonry, a wooden stud, or some other solid wall material. Use anchor bolts if necessary (for example, if you mount the unit on drywall). Before drilling holes in the wall, check the structure for potential damage to water, gas, or electrical lines. 1. Position and secure the wall mounting template on the wall to mark the holes. There must be .10 inch (2.5 mm) between the wall and underside of the screw head. 2. The hole depth will be determined by the installer and by the type of hardware he/she selects. i.e. As the (!) caution statement above indicates. Line #2 should be removed or reworded to remind the installer to carefully select an appropriate depth and diameter. 3. After mounting the gateway, reconnect the coaxial and Ethernet (or USB) cables. 4. Re-plug the power cord into the +14VDC Power connector on the gateway and the electrical outlet. 5. Properly arrange the cables to prevent any safety hazards. 6. Verify the gateway is still securely attached to the wall. Wall Mounting Template You can print the following page to use as the wall mounting template. Cabling the Gateway Wall Mounting the Gateway Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 11 B Cabling the Gateway Wall Mounting the Gateway Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 12 B Connecting to the Internet 4 Before You Begin After installing the wireless gateway, check that your computer can connect to the Internet. For any problems connecting to the Internet, check the Troubleshooting section for a possible solution. If there is still no connection, you may have to configure the TCP/IP settings on the one or more computers connected to the gateway. To prevent unauthorized user access, change the default username and password before proceeding. See Changing the Default Username and Password for instructions. For security reasons, DO NOT configure your SVG2501 Wireless Voice Gateway over a wireless network connection. Use one of the following options to retrieve an IP address for your computers network interface:
Configure the statically-defined IP address and DNS address Automatically retrieve the IP address using the Network DHCP server. Note: For UNIX or Linux systems, follow the instructions in the applicable user documentation. Configuring TCP/IP for Windows XP 1. Click Start and then click Settings. 2. Click Control Panel. 3. Double-click Network Connections to list the Dial-up and LAN or High-Speed Internet connections. 4. Right-click the network connection for your network interface. 5. Select Properties from the drop-down menu to display the Local Area Connection Properties window. Be sure Internet Protocol (TCP/IP) is checked. 6. Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window. 7. Select Obtain an IP address automatically and Obtain DNS server address automatically. 8. Click OK to save the TCP/IP settings and exit the TCP/IP Properties window. 9. Close the Local Area Connection Properties window and then exit the Control Panel. Connecting to the Internet Before You Begin Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 13 10. When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows XP. Configuring TCP/IP for Windows Vista B 1. Click Start and then click Settings. 2. Open the Control Panel. 3. Double-click Network and Internet to display the Network and Internet window. 4. Double-click Network and Sharing Center to display the Network and Sharing Center window. 5. Click Manage network connections to display the LAN or High-Speed Internet connections window. 6. Right-click the network connection for your network interface. 7. Select Properties to display the Local Area Connection Properties window. Vista may prompt you to allow access to the Network Properties Options. If you see the prompt, User Account Control -- Windows needs your permission to continue, click Continue. 8. Select Internet Protocol Version 4 or 6 (TCP/IPv4 or v6) and click Properties to display the Internet Protocol Properties window. 9. Select Obtain an IP address automatically and Obtain DNS server address automatically. 10. Click OK to save the TCP/IP settings and close the Internet Protocol Version 4
(TCP/IPv4) Properties window. 11. Click OK to close the Local Area Connection Properties window. 12. Close the remaining windows and exit the Control Panel. 13. When you complete the TCP/IP configuration, go to Verifying the IP Address in Windows Vista. Verifying the IP Address Windows XP 1. On the Windows taskbar, click Start. 2. Select Run to open the Run window. 3. Type cmd and click OK. 4. Type ipconfig and press Enter to display your IP configuration. If an Auto-configuration IP address is displayed, that indicates possible broadband network problems or an improper connection between your computer and the SVG2501. The Auto-configuration IP address, ranging from 169.254.0.0 to 169.254.255.255, is reserved for Automatic Private IP Addressing (APIPA). Connecting to the Internet Configuring TCP/IP for Windows Vista Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 14 B This can occur if the gateway is configured to automatically obtain an IP address from a Dynamic Host Configuration Protocol (DHCP) server. When Auto-configuration is enabled, Windows will automatically assign an IP address if the gateway is unable to obtain one. Because this automatically assigned IP address is not valid, you will not be able to access the Internet using the gateway. Check the following:
Your cable connections Whether you can see cable-TV channels on your television After successfully verifying your cable connections and proper cable-TV operation, you can renew your IP address, see Renewing Your IP Address. Windows Vista 1. On the Windows taskbar, click Start. 2. Click All Programs. 3. Click Accessories. 4. Click Run to open the Run window. 5. Type cmd and click OK to open a command prompt window. 6. Type ipconfig and press Enter to display the IP Configuration. If an Auto-configuration IP address is displayed, that indicates possible broadband network problems or an improper connection between your computer and the SVG2501. The Auto-configuration IP address, ranging from 169.254.0.0 to 169.254.255.255, is reserved for Automatic Private IP Addressing (APIPA). Renewing the IP Address in Windows XP or Vista 1. Open a command prompt window. A. From the Windows taskbar, click Start. B. Select Run to open the Run window. C. Type cmd and click OK to open a command prompt window. 2. Type ipconfig /renew and press Enter. A valid IP address should appear indicating that Internet access is available. 3. Type exit and press Enter to close the command prompt window. If, after performing this procedure, your computer still cannot access the Internet, call your cable provider. Connecting to the Internet Renewing the IP Address in Windows XP or Vista Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 15 Setting Up a Wi-Fi Network B Do the following to set up a Wi-Fi network using the WPS button on the SVG2501 front panel:
1. Power on the SVG2501 Wireless Voice Gateway. 2. Power on all the WPS-enabled devices you want to have access to the network, such as a PC, router, or telephone. The Wi-Fi network will automatically detect the WPS devices. 4. Press and hold the WPS button on the SVG2501 for five seconds. 5. If applicable, press the WPS button on each additional WPS device. Connecting to the Internet Setting Up a Wi-Fi Network Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 16 B Using the Configuration Manager 5 Use the SVG2501 Configuration Manager to change various default configuration settings on your gateway. Note: If your gateway was obtained as part of a service package, your service provider may require alternative configuration methods. If you cannot access any of the HTML pages in the Configuration Manager, please contact your service provider for more information. Read the following very important issues before proceeding:
To prevent unauthorized access, change the default username and password immediately after logging onto the SVG2501 Configuration Manager for the first time. See Changing the Default Username and Password for more information. For security purposes, do not configure your SVG2501 Wireless Voice Gateway over a wireless network connection. Starting the Gateway Configuration Manager 1. Open any web browser on a computer connected to the gateway. 2. In the Address bar, type http://192.168.0.1 for the Configuration Managers IP address, and then press Enter. The gateway login screen appears. 3. Type the default username and password. Both entries are case-sensitive. Username: admin Password: motorola 4. Click Login to open the SVG2501 Configuration Manager (CMGR). Using the Configuration Manager Starting the Gateway Configuration Manager Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 17 B Menu Options The SVG2501 Configuration Manager Menu Options are displayed along the top of the SVG2501 Configuration Manager screen. When a menu option is selected, a top-level page for that option is displayed. SVG2501 Configuration Manager Menu Menu Options Function Status Basic Advanced Firewall Provides information about the SVG2501 hardware and software, MAC address, gateway IP address, serial number, and related information. You can also monitor your cable system connection. Additional pages provide diagnostic tools and allow you to change your SVG2501 user name and password. Views and configures SVG2501 IP-related configuration data, including Network Configuration, WAN Connection Type, DHCP, and DDNS. The Backup option allows you to save your SVG2501 configuration on your computer. Configures and monitors how the SVG2501 routes IP traffic. Configures and monitors the SVG2501 firewall. Parental Control Configures and monitors the SVG2501 parental control feature. Wireless VPN Configures and monitors SVG2501 wireless networking features. Configures and monitors SVG2501 operation with a VPN. Using the Configuration Manager Starting the Gateway Configuration Manager Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 18 Menu Options Function B MTA Battery Monitors the telephone features of the SVG2501. Provides the current status information about the backup battery, if installed. Logout Closes the SVG2501 Configuration Manager. Changing the Default Username and Password From the Status menu, select Security. Complete each field and then click Apply to save your changes. All entries are case-sensitive. For Password Change Username, type a new username. For Current Username Password, type the old password. Make sure No is selected for Restore Factory Defaults. Note: Do not run Restore Factory Defaults to change the Username Password. Restoring the Default Username and Password 1. From the Status menu, select Security. 2. Select Yes under Restore Factory Defaults. 3. Click Apply to reset the default username and password. 4. Log in again using the defaults. WARNING: If you run Restore Factory Defaults, you will lose additional custom configuration settings including your Parental Controls, Firewall, and Advanced settings. Using the Configuration Manager Changing the Default Username and Password Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 19 Saving Your Gateway Configuration You can save the current gateway settings on your computer. 1. From the Basic menu, select Backup. B 2. Click Backup and then click OK. 3. Click Save. 4. Select the gateway configuration file use the default, GatewaySettings.bin, or select another file name. 5. Click Save. Restoring Your Gateway Configuration You can restore previously saved gateway settings on your computer. 1. From the Basic menu, select Backup. 2. To restore your previously saved gateway configuration, click Restore and then select OK to reboot the gateway. or -
To select a different gateway configuration, click Browse to locate the file and then click Open. Click Restore and then click OK to reboot the gateway. Retrieving Help Help information is available for any menu option. It provides brief field descriptions for each menu option page. To retrieve help, click help on that page. Below is a sample help page for the Firewall Web Filter menu option. Using the Configuration Manager Saving Your Gateway Configuration Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 20 B Exiting the Gateway Configuration Manager Click Logout on the SVG2501 Menu bar. Using the Configuration Manager Exiting the Gateway Configuration Manager Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 21 A B Troubleshooting If the solutions listed here do not solve your problem, contact your service provider. Before calling your service provider, try pressing the Reset button on the rear panel of the SVG2501. Note: Press RESET on the rear panel to restore the default settings. You will lose your custom configuration settings, including Parental Control, Firewall, and Advanced settings. Resetting the SVG2501 may take 5- to 30 minutes. Your service provider may ask for the status of the lights as described in Front-Panel LEDs and Error Conditions. Solutions Table 2 Troubleshooting Solutions Gateway Problem Possible Solution Power light is off Check that the SVG2501 is properly plugged into the electrical Cannot send or receive data outlet. Check that the electrical outlet is working. Press the RESET button on the rear panel. On the front panel, note the status of the LEDs and refer to Front-Panel LEDs and Error Conditions to identify the error. If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive regular TV channels, the data service will not function. Check the coaxial cable at the SVG2501 and wall outlet. Hand-tighten if necessary. Check the IP address. Follow the steps for verifying the IP address for your system described in Configuring TCP/IP. Call your service provider if you need an IP address. Check that the Ethernet (or USB) cable is properly connected to the SVG2501 and the computer. If a device is connected via the Ethernet port, check the ONLINE LED to verify connectivity. Troubleshooting Solutions Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 22 Gateway Problem Possible Solution B Wireless client(s) cannot send or receive data Slow wireless transmission speed with WPA enabled Perform the first four checks in Cannot send or receive data. Check the Security Mode setting on the Wireless Primary Network Page:
If you enabled WPA and configured a passphrase on the SVG2501, be sure each affected wireless client has the identical passphrase. If this does not solve the problem, check whether the wireless client supports WPA. If you enabled WEP and configured a key on the SVG2501, be sure each affected wireless client has the identical WEP key. If this does not solve the problem, check whether the clients wireless adapter supports the type of WEP key configured on the SVG2501. To temporarily eliminate the Security Mode as a potential issue, disable security. After resolving your problem, be sure to re-enable wireless security. On the Wireless Access Control Page, be sure the MAC address for each affected wireless client is correctly listed. On the Wireless Primary Network Page, check whether the WPA Encryption type is TKIP. If all of your wireless clients support AES, change the WPA Encryption to AES. Front Panel LEDs and Error Conditions The SVG2501 front panel LEDs provide status information for the following error conditions:
Table 3 Front Panel LEDs and Error Conditions LED Status If, During Startup:
If, During Normal Operation:
POWER OFF SVG2501 is not properly plugged into the power outlet The SVG2501 is unplugged RECEIVE FLASHING Downstream receive channel The downstream channel is lost cannot be acquired SEND FLASHING Upstream send channel cannot The upstream channel is lost be acquired ONLINE FLASHING IP registration is unsuccessful The IP registration is lost Troubleshooting Front Panel LEDs and Error Conditions Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 23 B Software License & Warranty B SURFboard SVG2501 Series Wireless Voice Gateway Motorola, Inc. Home & Networks Mobility Solutions Business (Motorola) 101 Tournament Drive Horsham, PA 19044 Software License IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (LICENSE) CAREFULLY BEFORE YOU INSTALL, DOWNLOAD OR USE ANY APPLICATION SOFTWARE, USB DRIVER SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION
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The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS 3RD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES. Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorolas rights under United States copyright law. This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. Motorola is not responsible for any third party software provided as a bundled application, or otherwise, with the Software. U.S. GOVERNMENT RESTRICTED RIGHTS The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer is Motorola, Inc., Home & Networks Mobility Solutions Business, 101 Tournament Drive, Horsham, PA 19044. Warranty Information SURFboard SVG2501 Wireless Voice Gateway Home & Networks Mobility (Motorola) What is my limited warranty? A limited warranty for this Product (including Software) is provided by Motorola to your distributor, cable operator, or Internet service provider, as applicable. Please contact your cable operator or Internet service provider (Service Provider) for details. Motorola does not warrant that any Software will perform error-free or without bugs. Motorolas warranty shall not apply: (i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing, or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect the performance or use of the Product. Motorolas warranty applies only to a Product that is manufactured by Motorola and identified by Motorola-owned trademarks, trade names, or product identification logos affixed to the Product. MOTOROLA DOES NOT WARRANT THIS PRODUCT DIRECTLY TO YOU, THE END USER. EXCEPT AS DESCRIBED IN THIS SECTION WARRANTY INFORMATION, THERE ARE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR WARRANTY AGAINST INFRINGEMENT. MOTOROLA IS NOT RESPONSIBLE FOR, AND PROVIDES AS IS, ANY SOFTWARE SUPPLIED BY 3RD PARTIES. What additional provisions should I be aware of? Because it is impossible for Motorola to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection Software License & Warranty Warranty Information Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 25 B of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. How long does this Limited Warranty last? Contact your Service Provider for details. What you must do to obtain warranty service. For Product customer service, technical support, warranty claims, questions about your Internet service or connection, contact your Service Provider. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED. THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product, whether made or suffered by you or another person and whether based in contract or tort. IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLAS LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. Motorolas warranty is governed by the laws of the Commonwealth of Pennsylvania, excluding its conflict of laws principles and excluding the provisions of the United Nations. Software License & Warranty Warranty Information Motorola SURFboard SVG2501 Series Wireless Voice Gateway* User Guide 550885-001-a 26 m Motorola, Inc. 101 Tournament Drive Horsham, PA 19044 U.S.A. http://www.motorola.com MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. SURFboard is a registered trademark of General Instrument Corporation, a wholly owned subsidiary of Motorola, Inc. All other product or service names are the property of their respective owners. 2009 Motorola, Inc. All rights reserved. 550885-001-a 12/2009
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2010-07-14 | 2412 ~ 2462 | DTS - Digital Transmission System | Class II permissive change or modification of presently authorized equipment |
2 | 2009-04-20 | 2412 ~ 2462 | DTS - Digital Transmission System | Original Equipment |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 | Effective |
2010-07-14
|
||||
1 2 |
2009-04-20
|
|||||
1 2 | Applicant's complete, legal business name |
ARRIS Taiwan, Ltd.
|
||||
1 2 | FCC Registration Number (FRN) |
0018504852
|
||||
1 2 | Physical Address |
1 LANE 232 PAO CHIAO RD, SHIN DIAN
|
||||
1 2 |
TAIPEI, N/A 231
|
|||||
1 2 |
Taiwan
|
|||||
app s | TCB Information | |||||
1 2 | TCB Application Email Address |
c******@curtis-straus.com
|
||||
1 2 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 2 | Grantee Code |
W5H
|
||||
1 2 | Equipment Product Code |
SVG1501
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 | Name |
T****** L****
|
||||
1 2 | Title |
Sr. Engineer
|
||||
1 2 | Telephone Number |
886-2********
|
||||
1 2 | Fax Number |
886-2********
|
||||
1 2 |
t******@arris.com
|
|||||
app s | Technical Contact | |||||
1 2 | Firm Name |
Bureau Veritas CPS (H.K.) Ltd. Taoyuan Branch
|
||||
1 2 | Name |
G**** C****
|
||||
1 2 | Physical Address |
No. 19, Hwa Ya 2nd Rd., Kwei Shan Hsiang
|
||||
1 2 |
Taoyuan Hsien, 333
|
|||||
1 2 |
Taiwan
|
|||||
1 2 | Telephone Number |
886-3******** Extension:
|
||||
1 2 | Fax Number |
886-3********
|
||||
1 2 |
g******@tw.bureauveritas.com
|
|||||
1 2 |
G******@adt.com.tw
|
|||||
app s | Non Technical Contact | |||||
1 2 | Firm Name |
Bureau Veritas CPS (H.K.) Ltd. Taoyuan Branch
|
||||
1 2 | Name |
Z**** C****
|
||||
1 2 |
E******** W********
|
|||||
1 2 | Physical Address |
No. 19, Hwa Ya 2nd Rd., Kwei Shan Hsiang
|
||||
1 2 |
Taoyuan Hsien, 333
|
|||||
1 2 |
Taiwan
|
|||||
1 2 | Telephone Number |
886-3******** Extension:
|
||||
1 2 |
886-3******** Extension:
|
|||||
1 2 | Fax Number |
886-3********
|
||||
1 2 |
z******@tw.bureauveritas.com
|
|||||
1 2 |
e******@adt.com.tw
|
|||||
app s | Confidentiality (long or short term) | |||||
1 2 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 | Equipment Class | DTS - Digital Transmission System | ||||
1 2 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Wireless Voice Gateway | ||||
1 2 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 | Modular Equipment Type | Does not apply | ||||
1 2 | Purpose / Application is for | Class II permissive change or modification of presently authorized equipment | ||||
1 2 | Original Equipment | |||||
1 2 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
1 2 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 | Grant Comments | Output power listed is conducted. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End -users and installers must be provided with antenna installation and transmitter operating conditions for satisfying RF exposure compliance. Class II Permissive Change filing for adding battery backup function and minor PCB layout change. | ||||
1 2 | Output power listed is conducted. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End -users and installers must be provided with antenna installation and transmitter operating conditions for satisfying RF exposure compliance. | |||||
1 2 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 | Firm Name |
Bureau Veritas CPS (H.K.) Ltd. Taoyuan Branch
|
||||
1 2 | Name |
R****** C****
|
||||
1 2 | Telephone Number |
886-3******** Extension:
|
||||
1 2 | Fax Number |
886-3********
|
||||
1 2 |
r******@tw.bureauveritas.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 28 | 2412.00000000 | 2462.00000000 | 0.2280000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | 28 | 2412.00000000 | 2462.00000000 | 0.2280000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC