FCC ID: UID-G36 DOCSIS 3.1 Wireless Cable Modem

QU IC K START GU IDE

Wi-Fi cable modem

G34

G36

What’s in the box

Introduction

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3

Status indicators

Get started

Set up your Wi-Fi network connection

3.1 Connect using your mobile device

Quick Start Guide

G34

G36

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Web Manager

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Power adapter

Software License

& Warranty card

Wi-Fi cable modem

G34

G36

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Status indicators

Front panel LEDs

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4

Amber (Solid) - Power is connected

Green (Blinking) - Acquiring downstream/

upstream connection

Green (Solid) - Online status in DOCSIS 3.0

mode

Blue (Solid) - Online status in DOCSIS 3.1

mode

Amber (Blinking) - Firmware download

Note: Detailed LED status information is available online in the G34/G36

User Guide on the ARRIS Support website, www.arris.com/selfhelp.

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Get started

This SURFboard device is a combination of DOCSIS 3.1

cable modem and four-port Ethernet router with Wi-Fi.

It uses DOCSIS 3.1 technology to provide ultra

high-speed Internet access on your Wi-Fi home or small

business network.

Using the connection capabilities of the Wi-Fi cable

modem, you can connect your computer and other

network-enabled devices via the four Ethernet ports

or the 2.4 GHz and 5 Ghz Wi-Fi connections. The Wi-Fi

cable modem connects to the existing coaxial cable

connection in your home.

Note: For Internet connections, you need a cable

service connection (coaxial cable line) with a cable

Internet Service Provider. The G34/G36 will not

operate with a Digital Subscriber Line service (DSL)

or Satellite Internet service.

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Connect the coaxial cable (not included) from the

cable wall outlet or RF splitter (not included) to the

Cable connector on the rear of your Wi-Fi cable

modem.

Connect an Ethernet cable (not included) to any

Ethernet port on the rear of your Wi-Fi cable modem

and the Ethernet port on your PC or laptop.

Tighten the

connector by hand.

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C

D

Connect the power adapter to the Power port on the

rear of your Wi-Fi cable modem, then plug it into an

electrical wall outlet that is not controlled by a wall

switch to power on your Wi-Fi cable modem.

Check the front panel LED on your Wi-Fi cable

modem. After a brief pause, the LED should light up

SOLID green or SOLID blue.

Your Wi-Fi cable modem

will automatically power

ON when the power

adapter is connected.

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Verify your Wi-Fi cable modem connectivity by

accessing the Internet using the connected PC or

laptop.

The model name (G34/G36), HFC MAC ID, and the

serial number (S/N) are listed on the Wi-Fi cable

modem label.

Activate your new Wi-Fi cable modem; choose one of

the following options:

• Call your cable service provider.

• Connect to your cable operator’s activation web

site using your computer or laptop:

Power ON your computer or laptop and log in.

Enter your service provider’s web browser URL:

• Comcast/Xfinity: www.xfinity.com/activate

• Cox: www.cox.com/activate

• Spectrum: spectrum.net/selfinstall

Note: If you have any trouble accessing the URL,

please contact your service provider.

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Visit any public web page such as www.surfboard.com.

If the website fails to open, please contact your service

provider to set up your Internet service or activate your

Wi-Fi cable modem.

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Set Up Your Wi-Fi

Network Connection

3.1 Connect using your mobile device

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3.1

Connect using your mobile device

!

Some of the selections used in this procedure may

vary slightly depending on your mobile device and

operating system. Please make sure to select the

most applicable selections on your mobile device.

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A

B

Access the Settings screen on your mobile device and

then select: Wi-Fi, Wireless, or Connections.

Check that Wi-Fi or Wireless is set to ON.

For Apple devices, you may have to enter a password

and then select JOIN.

Select the G34 or G36 Wi-Fi network from the list of

available Wi-Fi networks.

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Enter your Wi-Fi network password in the Password

field and select Join or Connect.

Note: If you are setting up the Wi-Fi connection for the

first time, use the default Wi-Fi password listed on

the Wi-Fi cable modem label.

Web Manager

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Manage your G34 or G36 using the Web Manager.

Open a web browser (e.g., Internet Explorer, Google

Chrome, etc.) on your connected computer or laptop

and then type 192.168.0.1 in the address bar.

The default login is case-sensitive.

Username: admin

Password: password

Change the default Web Manager password located

on the Gateway > Login screen and then click LOGIN

to update your password.

Customize the default Wi-Fi network name or SSID

(ARRIS-####) for your Wi-Fi home network after

installing your Wi-Fi cable modem and setting up your

network connection(s).

Note: You have the option to either keep the default

Wi-Fi network name or create a new network name to

help you to easily identify your Wi-Fi home network.

For additional assistance with your Wi-Fi cable modem,

ARRIS is available to help. Choose one of the following:

• Visit www.arris.com/selfhelp for Self Help, FAQs,

Product Manuals, Live Chat, and Email support.

• Call us at 1-877-466-8646.

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Wi-Fi cable modem label

If the label is not attached,

please check the bottom of

your Wi-Fi cable modem.

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© 2020 CommScope, Inc. All rights reserved.

ARRIS and the ARRIS Logo are trademarks of CommScope, Inc. and/or its

affiliates. All other trademarks are the property of their respective owners.

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without written permission from CommScope, Inc. and/or its affiliates

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from time to time without obligation on the part of CommScope to provide

notification of such revision or change.

CommScope provides this content without warranty of any kind, implied or

expressed, including, but not limited to, the implied warranties of merchantability

and fitness for a particular purpose. CommScope may make improvements

or changes in the products or services described in this content at any time.

The capabilities, system requirements and/or compatibility with third-party

products described herein are subject to change without notice.

ARSVD01801-b

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Unit Label/QSG label PN: 500.02525.025/500.02535.025 504.01825.025/504.01826.025 44.00 mm Pre-printed view Suppier print Model: G36 P/N: 1001370 DD33..11 Refer to the table Refer to the table m m 0 0

. 0 7 FCC ID: UID-G36 Input Voltage: +12VDC; 2.5A 2.4GHz SSID: G36 DIAG-XXXX 5GHz SSID: G36 DIAG-XXXX-5G Wi-Fi Security Key:XXXXXXXXXXXX IP Address: http://192.168.0.1 Need Help: www.arris.com/consumer

*No standard tags. PLM decision is not to include standard tags for joining the default Wi-Fi network.

*Includes custom tags for 2.4 SSID , 5GHz SSID, Mode, Passphrase , Family ID, Model ID, DOCSIS MAC, Gateway MAC, and Serial Number.

*The hidden SSID is set to blank For example:

SSID:G36 DIAG-2759;

SSID5:G36 DIAG-2759-5G;

MODE:WPA2-PSK(AES);

PA:335233102437;

FA:SURFboard;

MO:G36;

HFCMAC: D40AA9032758;

WANMAC:D40AA9032759;

SN:1234567890 SN: XXXX XXXX XXXX XXX Follow the MPD, retain one space after every 4 digits Foxconn print HFC MAC: XXXXXXXXXXXX Made in China HW Version: XXX WAN MAC: XXXXXXXXXXXX Follow the MPD Follow the MPD Depends on the build stage, for example, ER1, ER2, PR or MP Reference information Network Name(SSID) Column A Column B Column 1 Column 2 Column 3 Model Name 2.4G Field 5G Field WI-FI Security Key

<Model name>-<last 4 digits of CM mac>

<Model name>-<last 4 digits of CM mac>-5G XXXXXXXXXXXX

(12 random digital numbers) Ordering Number 1001370 G36 1001373 G36 DIAG 1001364 G34 1001369 G34 DIAG Apply position 1:

ROUND OUTER CORNERS ( 1MM RADIUS) Barcode Type: Code 128 format Barcode height: ~5mm as shown; use a minimum height of 0.150 inches Text font: 6 point arial or per graphic file Factory printed text is shown in blue color Print factory printed text in black color Pre-printed section: black background color with white graphics Reference print rules of ARMP10893 Rule for the SN please follow the MPD Apply position 2:

QSG Wi-Fi cable modem label your Wi-Fi cable modem. Model: G36 P/N: 1001370 DD33..11 FCC ID: UID-G36 Input Voltage: +12VDC; 2.5A 2.4GHz SSID: G36 DIAG-XXXX 5GHz SSID: G36 DIAG-XXXX-5G Wi-Fi Security Key:XXXXXXXXXXXX IP Address: http://192.168.0.1 Need Help: www.arris.com/consumer SN: XXXX XXXX XXXX XXX WAN MAC: XXXXXXXXXXXX HFC MAC: XXXXXXXXXXXX Made in China HW Version: XXX 22 Label plan/U62C089.00/R05/ 3 OF 7

January 8, 2021 To the attention of:

Federal Communications Commission Authorization and Evaluation Division FCC ID: UID-G36 AGENT AUTHORIZATION To Whom It May Concern:

ARRIS hereby authorizes Debby Lin of Bureau Veritas Consumer Products Services (H.K.) Ltd., Taoyuan Branch (BV CPS Taoyuan), to act on its behalf in all matters relating to the Federal Communication Commission (FCC) application for equipment authorization in connection with the FCC ID listed above, including signing of all documents relating to these matters. Any and all acts carried out by Debby Lin of BV CPS Taoyuan on ARRISs behalf, within the scope of the powers granted herein, shall have the same effect as acts of its own. We further certify that neither the applicant nor any party to this application, as defined in 47 CFR Ch. 1.2002 (b), is subject to a denial to Federal benefits, that include FCC benefits, pursuant to section 5301 of the Anti-Drug Abuse Act of 1998, 21 U.S.C. 862. Should you have any questions or comments regarding this matter, please dont hesitate to contact me. Sincerely, Thomas Kelleher, Compliance Engineer ARRIS Tel: (215) 323-2257 E-mail: thomas.kelleher@arris.com 3871 LAKEFIELD DRIVE, SUWANEE, GA 30024

Date: May 16, 2018 AUTHORIZATION LETTER To whom it may concern:

I hereby authorize Thomas Kelleher, Compliance Engineer of ARRIS, to act on behalf of ARRIS in all matters relating to the FCC application for equipment authorization in connection with FCC grantee code UID, including signing of all documents relating to these matters. If you have any questions regarding this authorization, please dont hesitate to contact me. Sincerely yours,

Antonio Figueiredo ARRIS 3871 Lakefield Drive, Suwanee, GA 30024 Tel: (678) 473-5067 E-mail: tony.figueiredo@arris.com

January 8, 2021 To the attention of:

Federal Communications Commission Authorization and Evaluation Division FCC ID: UID-G36 Declaration for DFS master devices Channel Declaration We, ARRIS hereby declare that the device meets all the other requirements specified in Part 15E To Whom It May Concern:

Section 15.407. ARRIS hereby declares that this device does not support channel 12 - 13 in the 2.4GHz band and any non-US channels in all the operational modes. If you should have any question(s) regarding this declaration, please don't hesitate to contact us. If you should have any questions regarding this declaration, please dont hesitate to contact us. Thank you!

Thank you!

Sincerely, Thomas Kelleher, Product Compliance Engineer ARRIS Tel: +1 215 323-2257 E-mail: thomas.kelleher@commscope.com thomas.kelleher@arris.com 3871 LAKEFIELD DRIVE, SUWANEE, GA 30024

January 8, 2021 To the attention of:

Federal Communications Commission Authorization and Evaluation Division FCC ID: UID-G36 Confidentiality Request Permanent Confidentiality Pursuant to the provisions of Sections 0.457 and 0.459 of Commissions rules (47 CFR 0.457, 0.459), ARRIS hereby requests the Commission to withhold the following attachments as confidential documents from public disclosure indefinitely. Schematics / Block Diagram Operation Description Software Operational Description Above mentioned documents contain detailed system and equipment information that is considered as proprietary information. The public disclosure of above documents might be harmful to our company and would give competitor an unfair advantage in the market. Short-Term Confidentiality In additional to above mentioned documents, pursuant to Public Notice DA 04-1705 of the Commission s policy, in order to comply with the marketing regulations in 47 CFR 2.803 and the importation rules in 47 CFR 2.1204, while ensuring that business sensitive information remains confidential until the actual marketing of newly authorized devices, ARRIS hereby requests the commission to grant short-term confidentiality on the following attachments for 180 days after the grant. External Photos Internal Photos Test Setup Photos User Manual It is our understanding that all measurement test reports, FCC ID label format and correspondence during certification review process cannot be granted as confidential and will be available for public review once the grant of equipment authorization is issued. Sincerely, Thomas Kelleher, Compliance Engineer ARRIS Tel: (215) 323-2257 E-mail: thomas.kelleher@arris.com 3871 LAKEFIELD DRIVE, SUWANEE, GA 30024

January 8, 2021 To the attention of:

Federal Communications Commission Authorization and Evaluation Division FCC ID: UID-G36 Channel Declaration To Whom It May Concern:

ARRIS hereby declares that this device does not support channel 12 - 13 in the 2.4GHz band and any non-US channels in all the operational modes. If you should have any questions regarding this declaration, please dont hesitate to contact us. Thank you!

Sincerely, Thomas Kelleher, Product Compliance Engineer ARRIS Tel: +1 215 323-2257 E-mail: thomas.kelleher@commscope.com thomas.kelleher@arris.com 3871 LAKEFIELD DRIVE, SUWANEE, GA 30024