CIX-QR-WIPT2000.book Page 0 Tuesday, September 14, 2004 5:20 PM Strata Wireless IP Telephone Quick Reference Guide The Full-Featured IP Telephone Solution CIX-QR-WIPT2000.book Page 1 Tuesday, September 14, 2004 5:20 PM Copyright 2004 Toshiba America Information Systems, Inc. Digital Solutions Division All rights reserved. No part of this manual, covered by the copyrights hereon, may be reproduced in any form or by any meansgraphic, electronic, or mechanical, including recording, taping, photocopying, or information retrieval systems without express written permission of the publisher of this material. Strata is a registered trademark of Toshiba Corporation. Trademarks, registered trademarks, and service marks are the property of their respective owners. Safety and Compliance Instructions Review the Safety and Compliance Instructions sheet found in your Wireless IP Telephone box and all the other product safety instructions that are included on the product. Publication Information Toshiba America Information Systems, Inc., Digital Solutions Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc., Digital Solutions Division, also reserves the right, without prior notice, to make such changes in equipment design or components as engineering or manufacturing methods may warrant. CIX-QR-WIPT2-VA - Draft 3 Version A, October 2004 Printed in China Draft - Wireless IPT Quick Reference Guide 10/04 CIX-QR-WIPT2000.book Page i Tuesday, September 14, 2004 5:20 PM Contents Introduction.................................................................... 1 Packaging List................................................................ 1 Battery Charging............................................................ 2 Spare Battery Pack......................................................... 3 Belt Clip......................................................................... 3 Headset (Optional)......................................................... 4 Strata Wireless IP Telephone......................................... 4 Setup for New Users...................................................... 5 Vibrate Mode ................................................................. 5 Whats My Line? ........................................................... 6 Which Outgoing/Incoming Call Features Do I Have?... 6 Which Codes Do I Use?................................................. 7 Unlock Telephone.......................................................... 7 Soft Keys........................................................................ 7 Flexible Buttons............................................................. 8 Making a Call................................................................. 9 Answering a Call .......................................................... 9 Account Code Calls ....................................................... 9 Call Transfer ................................................................ 10 Conference Calls.......................................................... 10 Hold ............................................................................. 12 Call Forward - Any Calls............................................. 13 Call Park Orbits ........................................................... 13 Call Pickup................................................................... 14 Echo Cancel ................................................................. 14 Paging .......................................................................... 14 Redial........................................................................... 15 Speed Dial.................................................................... 15 One Touch Buttons ...................................................... 15 Voice Mail Call Monitor.............................................. 16 Voice Mail - Direct Transfer ....................................... 16 Volume Control ........................................................... 16 LCD Features............................................................... 17 Draft - Wireless IPT Quick Reference Guide 10/04 i CIX-QR-WIPT2000.book Page 1 Tuesday, September 14, 2004 5:20 PM Introduction This quick reference guide applies to Toshiba Strata Wireless IP Telephone (WIPT) connected to a Strata CIX/CTX system. The WIPT handset supports 11 fixed buttons, four LCD Control Buttons/Soft Keys and 10 Flexible buttons (Programmable buttons). This telephone has 160 x 100 pixel Graphic LCD Display which supports Toshibas two-line by 24-character and 10 Flexible Buttons display. The LCD also includes a Local Status bar update. See Strata Wireless IP Telephone on page 4. Important!
Your handset may not have all of the features mentioned in this manual. See your Strata CIX/CTX System Administrator for more information. Use the check boxes or blank lines to enter the variable selections for your telephone. Packaging List Your Toshiba WIPT package includes the following:
WIPT2000 Strata Wireless IP Handset WIPT2000A-BTT Battery pack WIPT2000A-CHG Charger for handset and spare battery pack WIPT2000A-CLP Belt clip WIPT2000A-ACA-A AC adapter for the Charger (North America) WIPT2000A-CVR Battery cover plate CIX-QR-WIPT2-VA Quick reference guide (QRG) CIX-SC-WIPT2-VA Safety and Compliance Instruction Sheet CAUTION Do not use cleansers that contain benzene, paint thinner, alcohol or other solvents on the telephone chargers rubber feet. The color of the rubber may transfer to the desk or mounting surface. 1 Draft - Wireless IPT Quick Reference Guide 10/04 CIX-QR-WIPT2000.book Page 2 Tuesday, September 14, 2004 5:20 PM Battery Charging Important!
You must charge the battery continuously for five hours before using the telephone for the first time.
To charge the Battery 1. Remove the battery cover on the back of the handset by pressing the latch and sliding the cover down and off the handset. 2. Slide the battery pack into the handset. 3. Securely close the battery compartment cover by sliding it up until it snaps into place. 4. Plug the AC adapter cord into the input jack on the charging unit
(shown right). You can wire the AC adapter cord either to the rear (figure a) or to the left side (figure b). a b 7623 5. Plug the AC adapter into a standard 120VAC wall outlet. 6. Place the handset in the charging unit (shown below). 7622 7. Ensure that the HANDSET CHARGE LED lights steady Red. If it does not, make sure that the AC adapter is plugged in and that the handset is making good contact with the charging unit contacts. Draft - Wireless IPT Quick Reference Guide 10/04 2 CIX-QR-WIPT2000.book Page 3 Tuesday, September 14, 2004 5:20 PM Note You can place the handset in the charging unit with or without the belt clip attached. CAUTION Use only the supplied AC adapter. Refer to Packaging List on page 1 for the proper type. CAUTION Always route the power cord where it is not a trip hazard, and where it cannot become chafed and create a fire or electrical hazard. Spare Battery Pack You can purchase an additional battery pack from Toshiba. The charging unit is equipped to charge the spare battery pack with or without the telephone in the back slot.
Place the additional battery Place the additional battery pack in the back slot of the CAUTION Use only the rechargeable battery type listed in the Packaging List on Page 1. 7624 Belt Clip Use the belt clip to attach the handset to your belt or pocket. Note The belt clip is designed to fit snugly onto the handset. 1. On the back of the handset, snap the belt clip clasps onto the holes on either side of the handset. (See Strata Wireless IP Telephone on page 4. 2. Press firmly until it snaps into place. 3 Draft - Wireless IPT Quick Reference Guide 10/04 CIX-QR-WIPT2000.book Page 4 Tuesday, September 14, 2004 5:20 PM Headset (Optional) With the headset installed, you can use the belt clip to carry the telephone and conduct a hands-free conversation.
Open the cover over the headset jack that is located on the right side of the telephone and plug in the headset. Important! Only use headsets especially designed or modified for use with radio frequency equipment. Strata Wireless IP Telephone Learn your Strata Wireless IP Telephone (WIPT) UP Down 5 4 3 2 1 0 9 8 7 6 SK1 SK2 SK3 SK4 Power On/Off &
On Hook Flexible Button Access (FBA) Set up Speed Dial/Redial
(shift) Speaker Belt Clip Headset Jack Battery & Wireless Signal Indicators Flexible Buttons Display 2 x 24 Display Soft Keys Off Hook Message Hold Conference Tranfer Dial Pad Mute Strata Wireless IP Telephone 7621 Draft - Wireless IPT Quick Reference Guide 10/04 4 CIX-QR-WIPT2000.book Page 5 Tuesday, September 14, 2004 5:20 PM Setup for New Users Important!
Ask your System Administrator if your WIPT has been setup and ready to use. If the telephone is not setup, then you will require the following information SSID, DHCP, Telephone IP address, subnet mask, router address, Station ID, and the IP Address for the BIPU.
To View your Wireless IP Setup 1. Press Setup button. The Local Setup screen displays. 2. Use the and arrows to go through the different screens or press End (On Hook). Note The following screens display when using the Up/Down arrows:
SSID screen Boot option DHCP screen To edit this screen press the Edit soft key, make the change, then press SK1 (OK soft key). IP Settings screen Network Information and MAC Address screen LCD Contrast You can adjust the contrast on your screen using SK2 and SK3 Flexible Button Label Editor screen You can change the labels of the flexible buttons on your screen. See To Label Flexible Buttons on page 8. Vibrate Mode
To enable, press Mute and arrow.
To disable, press Mute and arrow. 5 Draft - Wireless IPT Quick Reference Guide 10/04 CIX-QR-WIPT2000.book Page 6 Tuesday, September 14, 2004 5:20 PM Whats My Line?
Throughout this guide, the word line is mentioned. Check mark which Line type you have. For example, you will be instructed to select a line. Line can be:
p Line button p Pooled Line Group p Group Line button p Line out requiring an access code where you enter an outside line or line group access code (e.g., dial 9). Which Outgoing/Incoming Call Features Do I Have?
Check mark here which outgoing/incoming feature you have on your system. Then go through the rest of this guide and check mark that feature where its noted. p Automatic Line Selection (ALS): For outgoing calls: You have ALS if you hear dial tone and the Line LED lights steady green when you press Off-hook or press Spkr. p Ringing Line Preference: You answer an incoming Line ringing your station by pressing Off-hook or Spkr. p Tone Signaling: Internal/External incoming call: you hear successive ring tones, then press Off-hook or Spkr. p Voice First Signaling: Internal incoming call: your phone does not ring; instead you hear a long tone, then the callers voice. Talk in the direction of your phone, or answer the call as you normally would by pressing Off-hook or Spkr. Note You can change between Tone and Voice Signaling on a call-by-call basis by pressing 1 after dialing an internal telephone number. p Hot Dialing: If your telephone is programmed for hot dialing, you do not have to press Spkr or go Off-hook before dialing internal or external calls. When you dial a number, the speakerphone automatically turns on and the Spkr lights up. Draft - Wireless IPT Quick Reference Guide 10/04 6 CIX-QR-WIPT2000.book Page 7 Tuesday, September 14, 2004 5:20 PM Which Codes Do I Use?
Default feature codes are listed in this guide. Check with your System Administrator to see if these codes have been changed. If so, write the new codes in the blank lines and cross out the default codes. For example:
Cnf/Trn + #46 or
. Unlock Telephone The telephone will auto lock in a preset time.
To Unlock 1. Hold down the setup button for two seconds. 2. Enter your password, then press #. Soft Keys When Soft Key prompts appear on the LCD, the LCD Control Button just below the prompt offers access to that feature. In this document we refer to Soft Key/LCD Control Buttons as SK1~SK4, starting from Left to Right. Heres an example of how Soft Keys work. When an outside call is in progress, the LCD appears as shown below. Soft Key Prompts LCD Control Buttons/Soft Keys 00:01:01 ABR CONF PGE SK1 SK2 SK3 SK4 6060 ABR = Automatic Busy Redial CONF = Conference PAGE = Paging Press SK2 to select CONF, then the display changes. 7 Draft - Wireless IPT Quick Reference Guide 10/04 CIX-QR-WIPT2000.book Page 8 Tuesday, September 14, 2004 5:20 PM Flexible Buttons There are 10 Flexible Buttons on your telephone. These buttons are virtual buttons located on your telephone display that can be used to store System features.
To Access your Flexible Buttons 1. Press Flexible Button Access (FBA). 2. Use the dial pad to press any number associated with a Flexible Button feature. Important!
Contact your System Administrator to find out the default features assigned to the Flexible Buttons on your telephone. You cannot program your telephone flexible buttons features, however, you can label the Flexible buttons using your Telephone.
To Label Flexible Buttons 1. Press the Setup button. The Local Setup screen displays. 2. Use the arrow untill the Flexible Label Editor screen displays. This screen displays the soft key labels. 3. Press SK2 or SK3 to move up or down to select a key. 4. Press SK1 to Edit. 5. Change the label. You can use the soft keys to Backspace, Clear and switch to lower and upper case. 6. Press SK1 to OK. Draft - Wireless IPT Quick Reference Guide 10/04 8 CIX-QR-WIPT2000.book Page 9 Tuesday, September 14, 2004 5:20 PM Making a Call 1. To make a call, press Speaker or Off Hook. 2. Dial the number. The display indicates that it is calling. When connected, you can talk. ..or
Press FBA, then press the associated Flexible button number. Answering a Call
Press either Spkr or Off-hook or FAB and the PDN. Account Code Calls
To dial with a Forced Account Code (FAC) 1. Place a call in the normal method. 2. After the tone burst, enter the Account Code. If the code is invalid, you hear re-order tone and the call is rejected.
To use an Emergency Override of an FAC You can bypass Forced Account Code requirements with three emergency numbers, including 911. See your System Administrator for these numbers: ____________
To dial with Voluntary Account Codes 1. After accessing a CO line, press Account Code
...or Cnf/Trn + #46 ________. You can enter it at any time during a call. 2. Enter the Account Code. You should hear confirmation tone if the code is valid or two short tones if it is invalid. 3. Dial a telephone number if you entered the code after accessing an outside line or resume talking or hang up if you entered the code after the call. 9 Draft - Wireless IPT Quick Reference Guide 10/04 CIX-QR-WIPT2000.book Page 10 Tuesday, September 14, 2004 5:20 PM Call Transfer 1. While on a call, press Cnf/Trn. 2. Dial the extension and announce the call or blind transfer
(hang up). During call transfer, you can reconnect to the original caller by pressing question what???. 3. Camp on to a busy station: If the station is busy, hang up. The called station receives a tone. Once the busy line (why was this underlined) is free, the transferred line is called back. Conference Calls 1. While on a call, press Cnf/Trn. 2. Call another station or outside line. 3. When the called party answers, press Cnf/Trn. If its busy or theres no answer, press Cnf/Trn again to return to the original connection. All parties are conferenced. 4. Repeat the above steps to add more lines. You can conference up to eight parties. Note When the person who initiates the conference (master) hangs up, control transfers to the first internal station added to the conference. If no internal stations are in the conference, the call disconnects.
To transfer conference control 1. Do steps 1 and 2 above to add the line to which you wish to transfer conference control. 2. Announce the call and hang up to transfer the call. This station is now the conference master with the ability to add or delete parties.
To hold a conference call
If you are the master conference controller, press Hold once (or twice for Executive Hold) to place the conference call on hold. Draft - Wireless IPT Quick Reference Guide 10/04 10 CIX-QR-WIPT2000.book Page 11 Tuesday, September 14, 2004 5:20 PM The conference continues and you can join at any time without giving up master abilities. Music-on-hold is suppressed in this mode.
To delete the last member added to a conference
While a call is in progress, press the Cancel button.
To conference two outside Lines 1. While talking on an outside call, press Cnf/Trn. 2. Access an outside line. 3. After the party answers, press Cnf/Trn. 4. If you receive a busy tone or if the station does not answer, press the flashing button to return to the original call. 5. Press Cnf/Trn and hang-up. Note Most phone companies provide auto disconnect, but if it is not provided, the lines must be supervised to disconnect. 6. To supervise a tandem call, press the extension button. If the parties have finished, hang up or if the parties are still talking, press Cnf/Trn and hang-up. 11 Draft - Wireless IPT Quick Reference Guide 10/04 CIX-QR-WIPT2000.book Page 12 Tuesday, September 14, 2004 5:20 PM Hold 1. To place a call on Hold, press the Hold button. 2. To return to the held call, press FBA and the held lines button. If you do not return to the held call, it rings back to your phone. If you are busy on another call, you hear two tone bursts. If the held party hangs up, the call is released. If you have additional lines at your station to hold, repeat Step 1 above. 3.
To place a call on Exclusive Hold
While on a call, press Hold twice. (No one can accidently pick up your call.)
To place a call on Automatic Hold
While on a call, press another extension button to receive/originate a new call. You can switch between calls without having to press Hold. Is this statement true???
Make sure this feature is programmed on your system; if not, existing calls will drop.
To place a call on Consultation Hold If you have multiple extensions on your phone, you can hold a different call on each extension.
Press Cnf/Trn. Draft - Wireless IPT Quick Reference Guide 10/04 12 CIX-QR-WIPT2000.book Page 13 Tuesday, September 14, 2004 5:20 PM Call Forward - Any Calls
To perform each Call Forward for any call Internal/
External
Enter the button sequence below All Calls: Press Off Hook + #6011 (Tone) + Destination No./
Extension + # (Tone) Busy: Press Off Hook + #6021 (Tone) + Dest. No./Extension + #
(Tone) No Answer: Press Off Hook + #6031 (Tone) + Dest. No./
Extension + # (Tone) + Timer (seconds, 2-digits) + #
Busy No Answer: Press Off Hook + #6041 + Dest. No. + # +
Timer (seconds, 2-digits) + #
Cancel: Press Off Hook + #6051 (Tone) Call Park Orbits
To park a call 1. While on a call, press Park in Orbit flexible button
...or Cnf/Trn + #33 or ________ . 2. Specify the Park Orbit using one of the following:
Press * and the system automatically selects a General Park Orbit between 7000~7019. The chosen orbit appears on the LCD. Enter a valid extension. Press # and the system automatically selects your extension as the orbit. 3. Hang up. If the parked call is not retrieved, the call rings back to your phone.
To retrieve a parked call 1. Press Park in Orbit flexible button
...or press Off Hook button + #32 or ________ . 2. Enter the Orbit Number where the call is parked. 13 Draft - Wireless IPT Quick Reference Guide 10/04 CIX-QR-WIPT2000.book Page 14 Tuesday, September 14, 2004 5:20 PM Call Pickup 1. Press the Off Hook button. 2. Enter a code from the following list:
Group Pickup: #5#34 or ________ Directed Terminal Pickup: #5#5 or ________ Other (see System Administrator):_________ 3. Dial the extension that is holding the ringing or held call to be picked up. Echo Cancel
If you experience echo while conversing on your IP telephone, tap Vol or once to cancel the echo sound. Paging
To make a page announcement to a phone or external speakers 1. Press the Off Hook button, and enter:
#30 or ________ (all groups)
..or #31 or ________ + _____ the Group page access code. See Vibrate Mode for more paging codes. 2. Make your announcement, then press the On-hook button.
To make an All Call Page 1. With the handset off-hook, press All Call Page flexible button
...or extension + #30. This pages all phones in the All Call Page Group, and may page external speakers (depends on programming). 2. Make your announcement then hang up. Draft - Wireless IPT Quick Reference Guide 10/04 14 CIX-QR-WIPT2000.book Page 15 Tuesday, September 14, 2004 5:20 PM Redial Use this button to redial the last number dialed from your phone.
To redial the last number, press Redial or *0. Speed Dial
To store a Station Speed Dial Number We suggest storing Speed Dial numbers on a One Touch button; use Speed Dial Codes to store more numbers.
Dial #66 + nnn + Phone No. + #
nnn = 100~199 SD bin numbers
To clear a number from a Station Speed Dial code
How do we do this ???
To make a call using Speed Dial
Press Spdial. Then dial the Station Speed Dial Number. One Touch Buttons This feature is useful for storing frequently dialed numbers.
To change a One Touch Button 1. Press #9876 to enter User Programming Mode. 2. Press the One Touch button to set. 3. Enter the digits or special buttons to be stored. 4. Press the One Touch button to save the entry. If these steps do not work, you may have to create a One Touch button (see Vibrate Mode ).
To Use a One Touch Button, just press it. 15 Draft - Wireless IPT Quick Reference Guide 10/04 CIX-QR-WIPT2000.book Page 16 Tuesday, September 14, 2004 5:20 PM Voice Mail Call Monitor
To enable and disable Voice Mail Call Monitor 1. Press Call Monitor button. 2. Enter your voice mail password, then press #.
To cancel Call Monitor
Press Call Monitor button.
To monitor a call using Call Monitor 1. The flashing Call Monitor button indicates that a message is being recorded in voice mail. 2. To listen, press the Call Monitor button. 3. To talk to the caller, press the Call Monitor button again. Voice Mail - Direct Transfer 1. While on a call, press Cnf/Trn. 2. Press #407 ____. 3. Enter the voice mailbox number (may be the same as the extension number), then press #. 4. Hang up (the caller is connected to the voice mailbox) or press Cnf/Trn to return to the calling party. Volume Control
To adjust handset volume
During a call, press down Vol or . When you hang up, volume returns to default.
To adjust the speaker volume for internal/external calls and background music
Press Spkr. Select a line and press Vol or . Draft - Wireless IPT Quick Reference Guide 10/04 16 CIX-QR-WIPT2000.book Page 17 Tuesday, September 14, 2004 5:20 PM
To adjust Ring Tone, Handsfree Answerback and Speaker Off-hook Call Announce
With an idle phone and handset on-hook, press Vol or . When you hang up, volume returns to default. LCD Features
To use Speed Dial or Directory Menus 1. Press the Soft Key next to the Speed Dial (SD) or Directory (DIR) to view the first screen. 2. To view the other pages, press the soft keys MORE or PREVIOUS ...or LEFT or RIGHT. NO. 3371 12:00 FRED J FEB 18 MONDAY DIRECT SS SYSTEM SD PERSONAL SD EXTERNAL DIR INTERNAL DIR 3. Select someone from the list by pressing the Soft Key next to the name.
To Use Direct Station Selection 1. Press the DIRECT SS Soft Key to view the first screen. 2. To view other pages, press the MORE or PREVIOUS Soft Keys. 3. To select someone from the list, press the Soft Key next to the name. FRED J MAR 18 MONDAY BOB T DON U CAROL F CUST SERV PREVIOUS EXIT NO. 3371 01:35 FRED M GRAY W MORE CALLING BOB T NO. 3200 17 Draft - Wireless IPT Quick Reference Guide 10/04 CIX-QR-WIPT2000.book Page 18 Tuesday, September 14, 2004 5:20 PM Draft - Wireless IPT Quick Reference Guide 10/04 18 CIX-QR-WIPT2000.book Page 19 Tuesday, September 14, 2004 5:20 PM Toshiba America Information Systems, Inc., Digital Solutions Division 9740 Irvine Blvd., Irvine, CA 92618-1697
(949) 583-3700 www.telecom.toshiba.com Toshiba of Canada Limited Office Products Group 191 McNabb Street, Markham, Ontario L3R 8H2, Canada
(905) 470-3500 www.toshiba.ca 2004 Toshiba America Information Systems, Inc. Printed in U.S.A. Digital Solutions Division. Strata is a registered trademark of Toshiba Corporation. Specifications subject to change without notice. Some features require optional hardware to support full capabilities.