FCC ID: SPH-ALT102 Smart Card Terminal

ALT102 Terminal SAVVY Loyalty Programs User Manual Release 1.4.4 (firmware ver. 2.14A) 4h January 2005 Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC ID : SPH-ALT102 Operational Description The transmitter of the smart card terminal is powered by third party AC adapter. The smart card reader (ISO14443 ) reader is using low power RF transmission for proximity reading range. ASK modulation can be generated using PCB loop Antenna. The device can only able to read the card maximum of 6 cm, So high EIRP power is neither necessary nor allowed because of interference and security. Page 1 SAVVY Getting Started User Guide Contents Introduction to SAVVY Loyalty programs................................................................. 3 Definitions of keys and How to present a SAVVY card to the Terminal................... 7 1. Powering up ....................................................................................................... 9 2. Ready Mode Operation after power up (without cashier/manager login) ...... 10 a) How to Register a new customer card ......................................................... 10 b) For Customer to Check their previous or last Loyalty Amount and Purchase Date without purchase................................................................ 10 c) For customers to Preview discount level prior to purchase.......................... 10 3. Cashier or Manager login and logout ............................................................... 11 4. Change Loyalty Schemes (Manager login) ...................................................... 12 5. Gift Token Loyalty Scheme before any other scheme operation ..................... 13 a) Add Gift to SAVVY card (Manager login only) ........................................... 13 b) Redeem Gift token from SAVVY Card (Cashier/Manager login)................. 14 6. Cash Discount Program operations (Cashier/Manager login).......................... 14 a) Give Customer Cash Discount..................................................................... 14 b) Reverse or Deduct Cash amount from SAVVY card.................................... 15 7. Point Accumulation Program operations (Cashier/Manager login) .................. 15 a) Give Customer Points on purchase ............................................................. 15 b) View and Claim Reward............................................................................... 15 c) Reverse Entry or Deduct Points after max. reward level.............................. 16 8. Point Redemption Program operations (Cashier/Manager login)..................... 16 a) Give customer Loyalty Points on Purchase ................................................. 16 b) Redeem or Reverse Entry of Points from SAVVY card ............................... 16 9. Change Cash Discount Plan (with Manager login) ........................................ 17 a) Change the Regular Discount and % Discount Plan ................................. 17 b) Change Bonus Discount Plan.................................................................... 18 c) Change Shopping Period........................................................................... 18 d) Change % Cash to expire.......................................................................... 19 10. Change Points Accumulation Plan (with Manager login) ............................... 19 a) Change the Point Accumulation Plan........................................................... 20 b) Change Shopping Period........................................................................... 20 c) Change % Point to expire .......................................................................... 20 d) Change $Spend to Point conversion factor ............................................... 21 11. Miscellaneous Operations................................................................................ 22 a) Change Calendar/Clock settings (Manager Login).................................... 22 b) De-register a SAVVY card from Shop (Cashier/Manager login) .................. 22 c) View Transaction Records (Cashier/Manager login).................................... 23 Appendix Terminal operation settings................................................................. 24 1. Menu Operations.......................................................................................... 24 2. View/Change Loyalty Program Parameters ................................................. 24 3. Other Terminal parameters set via PC software .......................................... 26 Page 2 Introduction to SAVVY Loyalty programs

(You may skip to Section 1. Powering Up; if you are already familiar with SAVVY concepts) Many large business establishments use loyalty programs as part of their customer relationship building process. Commonly it is in the form of giving rewards points for accumulated purchases. Reward points may then redeem for rewards or cash and expires after certain period when unused. SAVVYs objective is to make loyalty programs affordable to small and medium businesses. A SAVVY loyalty terminal is all that required to operate a simple loyalty program. Merchants have full control of their loyalty program from the shop floor. Sophisticated loyalty program capabilities are available if operates with a PC e.g. trading reports, audit trials, contest or lucky draw for most loyal customers etc. SAVVYs distinctive capabilities - more than a shops loyalty!

1) SAVVY also provides fours levels of loyalty benefits to consumers, such as Brands, Shopping Malls and SAVVY loyalty too!

2) A SAVVY loyalty card may be use at any participating merchants. Registration is so simple by presenting the card and a push of button. The SAVVY loyalty software can generate reports for new customers. Each card can register at up to 48 shops (and Brands/Mall combined) The SAVVY loyalty terminal provides a choice of 3 loyalty programs namely:

1) Cash Discount program 2) Point Redemption program 3) Point Accumulation program Each of the programs has additional Free Gift tokens option to entice customers patronage once a month. Page 3 SAVVY loyalty program builds on accumulated purchases and when the last purchase was made. The concept is simple:

1) More purchase builds to higher discount/reward. 2) Frequent shopping incentive (as in Cash Discount program): If subsequent purchase is within stipulated Bonus periods, additional discount is given. 3) Less frequent shopping leads to lower incentives (for all 3 programs): If subsequent purchase is made after a Shopping Period (set in days), certain percentage of the accumulated amount (either cash or points) expires before the cash discount is calculated or reward points added. e.g. You set 50% of the accumulated amount to expire every 30 days. Graph below shows amount of 100 (either in $ or points) expires over several months of no shopping. 50% amount expiry every month 120 100 80 60 40 20 0 1 2 3 4 5 6 7 8 Page 4 1. Cash Discount Program This provides a 2-tier incentive - Regular and Bonus Discount Regular Discount - more spending builds to higher discount.

$ Spend are accumulated for every purchase. Accumulated amount is compared to a discount plan for cash discount calculation. Discount plan consist of a table with 21 preset % discount levels (smallest step being 0.1%).

Levels Accumulated Purchases - $

Discount 1 2 21 Example: Accumulated purchase between $100 and $200 has 0.5%

discount 100 200 4000 0.5 1.0 10.5 Bonus Discount incentive to frequent shoppers:

If a customer shops again within set periods, additional bonus discount is given. 3 steps of Bonus discount can be set. Levels Shop again within () Bonus Discount 1 2 3 days 7 14 21

(%) 2 1.5 1.0 Reduced discount if shopping is infrequent:

When the shopping period becomes less frequent, the accumulated amount is reduced by a certain set percentage for every Shopping Period

(set in days). N.B. 1) Range of accumulated purchase is $1 to $8,000 2) A SAVVY simulator is available to test drive the incentive plans Regular, Bonus and % amount expiry combined. 2. Point Redemption Program Page 5 This is the most familiar and common form of loyalty programs. $ Spend is converted to loyalty points by a conversion factor (e.g. $10 for one point with factor of 10). Loyalty points are accumulated for every purchase and customer may redeem for cash or goods. Range of points is 1 to 8000. 3. Point Accumulation Program with multi-level rewards In this program, you can set up multiple rewards (up to 21) for different accumulated point levels. Each level has a reward e.g. higher reward levels has increasing value; or you can have small rewards along the way leading to a super reward at the highest level. Range of points is 1 to 8000. When accumulated point reaches the next level, the terminal displays R to inform the cashier a reward is due for claim. After reaching the highest reward level, reward points can be reset and the Point accumulation process can repeat again. 4. Free Gift tokens Free Gift is an additional feature to the Loyalty Programs. Free gifts are intended as incentives to claim once per month. It is not link to accumulated purchases. Entitlements are recorded on SAVVY cards, up to 7 free gift tokens for each shop. Remaining Gift tokens is displayed as f5 for 5 tokens for example. This feature can be enabled or disabled. Note:

1) Value less the $1 are drop off before adding to the accumulated amount in the SAVVY card e.g. if purchase amount is $50.85, it will be round down at $50 before adding to the accumulated purchase. 2) Hence when viewing accumulated purchase, it will be rounded to the dollar. Page 6 Definitions of keys and How to present a SAVVY card to the Terminal

(You may skip to Section 1. Powering Up; if you are already familiar with presenting SAVVY card; display messages and keypad operations) IMPORTANT: Please read appendix for meaning to SAVVY terms. Definitions : [f1], [f2], [X], [] are function keys on the right column of the keypad Function keys ALT102 TERMINAL

[f1] key: 1) Enter Menu mode to View/Change settings of Loyalty program 2) In Menu mode to scroll Menu up

[f2] key: 1) login/logout/Top Up 2) In Menu mode to scroll Menu down

[] key is to confirm operation/Menu selection

[X] key to cancel operation, delete last digit or return to Ready mode NOTE: Hold this key for more than 3 seconds will reset the Terminal.

[1], [2], [3], , [8], [9], [0] are numeric keys 9,999.99 is the maximum entry value

[#] is for function select and SAVVY Card Status Viewing.

[*] is for Special Card Operations. Page 7 Reward and Free Gift tokens indicators Terminal LCD Display Rf2 R indicates there is a reward to claim

(only in Point Accumulation operation) f2 indicates 2 (f)ree Gift remains to claim F denotes free Gift to claim this month

(Refers to Section 5 for more details) How to use a SAVVY LOYALTY CARD:

Hold card above the Keypad and watch the Display of the Terminal. More messages will be shown upon removing the SAVVY card Page 8 1. Powering up When the SAVVY Terminal is switch on, A sequence of messages will be displayed;

an audio Beep will be heard and it goes into a Ready mode for operation. Welcome to SAVVY ALT102 ver. 2.0 Firmware version in use Cash Discount Terminal Addr: 1 Terminal Address for PC software Your Shop Code ID Shop Code: 800 TSN is 98AB4568 Unique Terminal Serial ID Expiry date is Valid Rental time period before renewal 31 Dec 2004 It is now in the operation Ready mode 31-03-2004 hh:mm Cash discount Date & Time Loyalty Scheme in use NOTE: Press [X] once or more times will bring you back to Ready mode. Page 9 2. Ready Mode Operation after power up (before cashier/manager login) a) How to Register a new customer card If the card has not been registered, the display message shows:

Press [] to register the customer New customer Register? : Yes Upon successful registration Card registered b) For Customer to Check their previous or last Loyalty Amount and Purchase Date without purchase Hold card over keypad ID: 60E90796 f0 Cash: 150.00 Unique Card ID no. is shown f0 means no free gift token in card Accumulated cash purchase of $150

(Amount will be reduced when period since last purchase is longer than the Shopping Period) More messages upon card removal Last Date of your purchase Current discount enjoyed at 0.5%

Last transaction on 31 Mar 2004 150.00 at 0.5%

200.00 at 1.0%

Next discount level is 1.0% at $200

(Includes Bonus discount if applicable) Last: 150.00 Cash: 150.00 Previous accumulated purchase &

Current accumulated purchase

(Both have same value as there is no purchase) c) For customers to Preview discount level prior to purchase Key purchase amount $234.50, e.g. [2] [3] [4] [5] [0] [#] to confirm. Place card over keypad, display will show the % discount and amount. f0 234.50

- 3% 7.03 f0 means no free gift token in card discount is $7.03 at 3%

Page 10 384.00 at 3.0%

400.00 at 3.5%

Accumulated purchase will be $384 Next level 3.5% discount if accumulated purchase reaches $400 Messages will scroll for few seconds until next operation or press [X] to Ready mode 3. Cashier or Manager login and logout To login: press [f2] to select login/logout Menu

:Login #:logout

*: TopUp X:Cancel press [] to select login login Menu Place your Card Present Cashier/Manager Card over the keypad a) For Cashier Operation - present Cashiers card b) For Manager Operation present Managers card Cashiers Card ID is shown Managers Card ID is shown Cashier Card ID = 12345678 Manager Card ID = 12345678

:Login #:logout

*: TopUp X:Cancel To logout: press [f2] to select login/logout Menu press [#] to select logout following messages show summaries Logout success Amt = 671.00 Dis = 7.50

- Cash = 0.00

+ Cash = 671.00 Total purchase amount Total discount given Total of purchase reversed Total of Cash value add to SAVVY cards

- Free = 6

+ Free = 0 Page 11 Total of Gifts claimed Total of Gifts added to SAVVY cards Press [X] to exit to READY mode NOTE:

1) Always logout when not in use for extended period 2) In Point Redemption/Accumulation schemes, displays show Points instead of Cash. 4. Change Loyalty Schemes (Manager login) NOTE: login with Manager Card to access this function View/Change parameter View expiry date TSN/Shop code

(Start from Ready mode, otherwise press [X] to READY mode) Press [f1] to enter Menu Press [f2] to scroll down to View/Change parameter Menu Press [] to enter View/Change Menu Press [f1] [f1] [f1] (three times) to scroll up to Loyalty Program Menu:

Press [] to enter this scheme change function View/Change date Login record View/Change Loyalty program Shows current Cash Discount scheme Loyalty program

= Cash Discount Loyalty program

= Point Accum. Press [] to scroll next to Point Accumulate scheme Press [] to scroll to next Point Redemption scheme Loyalty program

= Point Redemp. Page 12 Once you scroll to the chosen loyalty scheme Press [X] three times to return to Ready mode (or wait a few seconds to time out) IMPORTANT: Manager must not forget to logout after use 5. Gift Token Loyalty Scheme Operation a) Add Gift Token to SAVVY card (Manager login only) Add free gift

Note: Up to 7 Gift tokens can be registered on card Example: Add 5 gifts to SAVVY card Press [#] [6]

Add free gift mode Press [5] [] and place card over keypad 5 free gift added Press [X] to return to Ready mode Old free = 0 New free = 5 NOTE: Alternately if customer wants to claim a gift on same day of gift token purchase, shop can subtract one free gift and enter only 4 gift tokens. Page 13 b) Redeem Gift token from SAVVY Card (Cashier/Manager login) Press [#] [5]

and place card over keypad Press to Claim free gift No claim this month Allow claim anyway? : Yes Old free = 5 New free = 4 Press [] to continue with Gift claim Press [X] to return to Ready mode This message may appear if gift is claimed or purchase has been made before Gift claim during the month Allows claim if Always Claim Mode is ON 6. Cash Discount Program operations (Cashier/Manager login) Login with Cashier/Manager Card to perform the following:

a) Give Customer Cash Discount Example: Purchase amount of $300.35 Press [3] [0] [0] [3] [5] []

f4 300.35

- 3.5% 10.51 450.00 at 3.5%

600.00 at 4.0%

4 Gift tokens remains, purchase $300.35 with 3.5% discount amount of

$10.51 accumulated amount $450 next discount level of 4.0% at

$600 Display messages will scroll until [X] is press or perform other operation Page 14 b) Reverse or Deduct Cash amount from SAVVY card Deduct cash

This is to reverse Loyalty purchase in case of entry error Example: Reverse purchase amount of $300.00 Press [#] [3]

Deduct Cash mode Press [3] [0] [0] [] and place card over keypad Cash amount in Card New Cash amount in Card Press [X] to return to Ready mode or you may perform other operation e.g. another customer purchase Old = 450.00 New = 150.00 7. Point Accumulation Program operations (Cashier/Manager login)

(Follow Section 4 to Change to Point Accumulation Program) a) Give Customer Points on purchase Note: Example below has $1 to one Point setting (i.e. $Spend to Point conversion factor of 1) Purchase amount of $150.35 Press [1] [5] [0] [3] [5] []

Rf4 150.35 New point : 300 Old point: 150 New point: 300 R indicates there is a reward to claim and f4 means 4 free gift tokens remain Press [X] to return to Ready mode b) View and Claim Reward Press [#] [4] and place card over keypad View Reward Place your card Reward level 2 Claim reward ?

Level 2 is reward level set at row 2 of Accumulate Point table Page 15 Press [] to register reward claimed Press [X] to return to Ready mode Reward claimed !

Reward level 2 c) Reverse Entry or Deduct Points after max. reward level Deduct point

Example: Card has 8,000 points. Deduct 8,000 points to start again Press [#] [3]

Press [8] [0] [0] [0] [] and place SAVVY card over keypad Press [X] to return to Ready mode Old point = 8000 New point = 0 8. Point Redemption Program operations (Cashier/Manager login)

(Follow Section 4 to Change to Point Redemption Program) a) Give customer Loyalty Points on Purchase Note: Example below has $1 to one Point setting (i.e. $Spend to Point conversion factor of 1) Purchase amount of $300.35 Press [3] [0] [0] [3] [5] []

last purchase date will also be updated f0 300.35 New point : 300 Press [X] to return to Ready mode Old point: 0 New point: 300

(Applicable to reverse an entry error) Example: To redeem 300 points Press [#] [3]

Deduct point

b) Redeem or Reverse Entry of Points from SAVVY card Page 16 Press [3] [0] [0] [] and place SAVVY card over keypad Press [X] to return to Ready mode Old point = 300 New point = 0 9. Change Cash Discount Plan (with Manager login)

(Note: Follow Section 4 to select Cash Discount Program) There are 3 groups of settings:

1) Regular Discount Plan 2) Bonus Discount Plan (encourage frequent shoppers) 3) % to expire for each defined shopping period (to reduce accumulated amount for long period of no shopping) Regular Discount: There are 21 levels for Accumulated purchases and %

Discount. Levels Accumulated Purchases - $

Discount 1 2 3 4 5 20 21 100 200 400 600 1600 3600 4000 0.5 1.0 1.5 2.0 2.5 10.0 10.5 Steps need not be equal. As shown in above example, you can have $200 step for lower levels and $400 step at higher levels. Terminal default setting is $200 per step. Note: Smallest % Discount is 0.1% and steps need not be equal. Default setting is 0.5% per step. a) Change the Regular Discount and % Discount Plan Starting from Ready mode: (otherwise press [X] to Ready mode) Press [f1] [f2] [] to enter View/Change Menu View/Change Login record Press [f2] [] to enter View/Change - Discount Plan Menu Discount level 1 100.00 0.5 Level 1 is for 0.5% discount for $100 and more in accumulated purchases Page 17 Press [] to make changes; [X] when finish Press [f1] to scroll up; [f2] to scroll down to different levels to make further changes Bonus level 1 7 2.0 Shop again within 7 days will have 2%

additional Bonus discount Press [f1] and [f2] will scroll to other levels to make further changes b) Change Bonus Discount Plan There are 3 Bonus levels that can be set Go to View/Change Bonus disc plan Menu Press [] to and another [] to edit;

Enter new setting and [X] when finish c) Change Shopping Period Go to View/Change Shopping period Menu Press [] to view Set to 30 days Shopping period

= 30 E.g. Change to 35 days; Press [] [3] [5]

Shopping period

? 35 Page 18 Press [] to confirm new Shopping period Shopping period

= 35 Press [X] to exit d) Change % Cash to expire Go to View/Change % cash to expire Menu Press [] to view

% cash to expire

= 50

% to expire for each shopping period

% pts to expire

? 20 E.g. To change to 20%; Press [] [2] [0]

Press [] again to confirm change Press [X] to exit

% pts to expire

= 20 10. Change Points Accumulation Plan (with Manager login)

(Note: Follow Section 4 to select Cash Discount Program) There are 2 groups of settings:

1) Accumulation Point table (21 levels) 2) % Points to expire for each defined shopping period (to reduce accumulated amount for long period of no shopping) There are 21 reward levels for Accumulated points Levels Accumulated Point 1 2 3 4 5 20 21 100 200 400 600 1600 3600 4000 Steps need not be equal. As shown in above example, you can have 200 point step for lower levels and 400 point step at higher levels. Terminal default setting is 200 point per step. Page 19 a) Change the Point Accumulation Plan Starting from Ready mode: (otherwise press [X] to Ready mode) Press [f1] [f2] [] to enter View/Change Menu View/Change Login record Press [f2] [] to enter View/Change Reward Plan Menu Reward level 1 100 Level 1 reward is at 100 points Example: Change to 150 points for Reward level 1 Press [] , cursor blinks to await new entry Press [1] [5] [0] []

Press [X] to continue Press [f1] to scroll up; [f2] to scroll down to different levels to make changes Press [] to edit; [X] to exit b) Change Shopping Period Go to View/Change Shopping period Menu Press [] to view Shopping period

= 30 Press [] [3] [5] to make changes; e.g. 35 days Press [] to confirm new Shopping period Shopping period

? 35 Shopping period

= 35 Press [X] to exit c) Change % Point to expire Go to View/Change % pts to expire Menu Press [] to view

% pts to expire

= 50 Page 20

% pts to expire

? 20 E.g. Change to 20%; Press [] [2] [0]

Press [] again to confirm change Press [X] to exit

% pts to expire

= 20 d) Change $Spend to Point conversion factor Go to View/Change $Spend to point Menu Press [] to view

$Spend to point

= 1 This is for $1 to one point

% pts to expire

? 10 E.g. Change to $10 to one point; Press [] [1] [0]

Press [] again to confirm change Press [X] to exit

% pts to expire

= 10 Page 21 11. Miscellaneous Operations a) Change Calendar/Clock settings (Manager Login) Starting from Ready mode (with Manager login);

Press [f1] (to enter Menu);

[f1] [f1] (2 more times to Change Clock Menu);

and [] to confirm YYMMDDWWhhmmss ?

Enter new date, time and [] to confirm YY MM DD WW hh mm ss is year (04.. 99) is month (0112) is date (0131) is day of week (0107) is hour (01 23) is min (00 59) is sec (00 59) Press [X] to return to Ready mode b) De-register a SAVVY card from Shop (Cashier/Manager login) Starting from Ready mode;

Press [f1] (to enter Menu);

[f1] [f1] [f1] (3 more times to Delete Shop Menu);

and [] to confirm Delete shop Code Place Your Card Delete shop Code success Press to Delete shop Code Press [X] to return to Ready mode Press to deregister another card Page 22 View transaction record c) View Transaction Records (Cashier/Manager login) Starting from Ready mode;

Press [f1] (to enter Menu);

[f2] [f2] to scroll down to Press [] to view details Use [f1] and [f2] to scroll through 20 transaction records Press [] to select individual record for viewing Subsequent [] scroll through record details Press [X] to return to Ready mode Page 23 Appendix Terminal operation settings Login with Cashier/Manager Card allow access to Menus by pressing f1. Cashier can view settings only. Manager login required to change settings 1. Menu Operations Pressing [f1] will scroll up through Menus 1 to 6 below. Pressing [f2] scrolls down in reverse order. Press [X] to exit and return to Ready mode Press to [] select function or confirm selection 1. View expiry date / TSN / Shop Code View the terminal expires dates, Terminal Serial Number and Shop Code. 2. Terminal address TSN: F919973E 65000 31 DEC 04 Terminal address setting is for communication with PC software. One PC can communicate with up to 16 Terminals. Address range is 1 to 16. 3. Change Clock This is to set date and time 4. Delete shop code This is to de-register a SAVVY card for the shop 5. View transaction record This is to view last 20 transactions at the Terminal 6. Parameters This is to change Loyalty Program parameters Press [] will enter next level Menu to view/change operating parameters

(see next section). 2. View/Change Loyalty Program Parameters Pressing [f2] will scroll down through Menus 1 to 12 below. Pressing [f1]

scrolls up in reverse order. Press [X] [X] (twice) to exit and return to Ready mode Press to [] select function or confirm selection 1) Login record This is to view the most recent 20 login/logout records. 2) Discount Plan Page 24 is made after the Shopping period. The The Loyalty terminal uses the new accumulated point to look up the discount percentage to compute discount. It consists of 21 steps of table for $ Spend peg to a discount level. Each discount % can be as small as 0.1%. 3) Bonus Discount Plan This has 3 additional discount level incentives to reward regular shoppers. 4) Free gift mode Feature to attract customers visit every month. 5) Maximum Cash If the new accumulate purchase exceeds the set maximum cash, the new accumulated purchase will be set at this amount. Maximum value is 8000. 6) Shopping Period This is period (in days) set to expire a certain % of accumulated purchase when next purchase last accumulated purchase will be reduced by a set % cash to expire before adding new purchase for discount calculation 7) % Cash to expire This is set in conjunction to Shopping period above. Formula for calculation: Last accumulate cash x (100 - % to expire) ^

((Present date - last purchase date) / Shopping period) The same applies to Point Redemption and Accumulation Program 8) Scroll time This is to set message display time (in seconds) before scrolling to next message. 9) Event no This shows the number of transaction events stored. This is cleared when events are sent to PC or by manager. Page 25 10) Loyalty Program This is change to other Loyalty Program Point Redemption and Point Accumulation. Operation under these programs has a setting:

$ Spend to Point (conversion factor) This is conversion factor for converting purchase $ to points. Default setting is

$1 to 1 point. 11) Maximum key in amount This the maximum entry allowed for single transaction entry, useful to prevent extra 0 digit entry error. 12) Claim free gift This is to allow monthly or always gift claim. Monthly allows monthly claim. The terminal checks on last purchase date on SAVVY card to decide if gift can be claimed for the month. Note 1) When gift tokens are just added to card, immediate claim is disallowed 2) If there is prior transaction within the month, gift claim is disallowed 3. Other Terminal parameters set via PC software 1) Transaction logging This is to enable/disable transaction reporting to PC. 2) LCD back light normal This is LCD back light level when terminal is in standby. Value range 0 to 50 3) LCD back light active This is LCD back light level during terminal operations. Value range 0 to 100 4) Claim free gift Always allows claims anytime (default setting) 5) Terminal Mute Terminal beep is muted during key press; will still beeps when a SAVVY card is presented. Page 26

ALT102 Terminal SAVVY Loyalty Programs User Manual Release 1.4.4 (firmware ver. 2.14A) 4h January 2005 Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.

FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. SAVVY Getting Started User Guide Contents Introduction to SAVVY Loyalty programs................................................................. 2 Definitions of keys and How to present a SAVVY card to the Terminal................... 6 1. Powering up ....................................................................................................... 8 2. Ready Mode Operation after power up (without cashier/manager login) ........ 9 a) How to Register a new customer card ........................................................... 9 b) For Customer to Check their previous or last Loyalty Amount and Purchase Date without purchase.................................................................. 9 c) For customers to Preview discount level prior to purchase............................ 9 3. Cashier or Manager login and logout ............................................................... 10 4. Change Loyalty Schemes (Manager login) ...................................................... 11 5. Gift Token Loyalty Scheme before any other scheme operation ..................... 12 a) Add Gift to SAVVY card (Manager login only) ........................................... 12 b) Redeem Gift token from SAVVY Card (Cashier/Manager login)................. 13 6. Cash Discount Program operations (Cashier/Manager login).......................... 13 a) Give Customer Cash Discount..................................................................... 13 b) Reverse or Deduct Cash amount from SAVVY card.................................... 14 7. Point Accumulation Program operations (Cashier/Manager login) .................. 14 a) Give Customer Points on purchase ............................................................. 14 b) View and Claim Reward............................................................................... 14 c) Reverse Entry or Deduct Points after max. reward level.............................. 15 8. Point Redemption Program operations (Cashier/Manager login)..................... 15 a) Give customer Loyalty Points on Purchase ................................................. 15 b) Redeem or Reverse Entry of Points from SAVVY card ............................... 15 9. Change Cash Discount Plan (with Manager login) ........................................ 16 a) Change the Regular Discount and % Discount Plan ................................. 16 b) Change Bonus Discount Plan.................................................................... 17 c) Change Shopping Period........................................................................... 17 d) Change % Cash to expire.......................................................................... 18 10. Change Points Accumulation Plan (with Manager login) ............................... 18 a) Change the Point Accumulation Plan........................................................... 19 b) Change Shopping Period........................................................................... 19 c) Change % Point to expire .......................................................................... 19 d) Change $Spend to Point conversion factor ............................................... 20 11. Miscellaneous Operations................................................................................ 21 a) Change Calendar/Clock settings (Manager Login).................................... 21 b) De-register a SAVVY card from Shop (Cashier/Manager login) .................. 21 c) View Transaction Records (Cashier/Manager login).................................... 22 Appendix Terminal operation settings................................................................. 23 1. Menu Operations.......................................................................................... 23 2. View/Change Loyalty Program Parameters ................................................. 23 3. Other Terminal parameters set via PC software .......................................... 25 Page 1 Introduction to SAVVY Loyalty programs

(You may skip to Section 1. Powering Up; if you are already familiar with SAVVY concepts) Many large business establishments use loyalty programs as part of their customer relationship building process. Commonly it is in the form of giving rewards points for accumulated purchases. Reward points may then redeem for rewards or cash and expires after certain period when unused. SAVVYs objective is to make loyalty programs affordable to small and medium businesses. A SAVVY loyalty terminal is all that required to operate a simple loyalty program. Merchants have full control of their loyalty program from the shop floor. Sophisticated loyalty program capabilities are available if operates with a PC e.g. trading reports, audit trials, contest or lucky draw for most loyal customers etc. SAVVYs distinctive capabilities - more than a shops loyalty!

1) SAVVY also provides fours levels of loyalty benefits to consumers, such as Brands, Shopping Malls and SAVVY loyalty too!

2) A SAVVY loyalty card may be use at any participating merchants. Registration is so simple by presenting the card and a push of button. The SAVVY loyalty software can generate reports for new customers. Each card can register at up to 48 shops (and Brands/Mall combined) The SAVVY loyalty terminal provides a choice of 3 loyalty programs namely:

1) Cash Discount program 2) Point Redemption program 3) Point Accumulation program Each of the programs has additional Free Gift tokens option to entice customers patronage once a month. Page 2 SAVVY loyalty program builds on accumulated purchases and when the last purchase was made. The concept is simple:

1) More purchase builds to higher discount/reward. 2) Frequent shopping incentive (as in Cash Discount program): If subsequent purchase is within stipulated Bonus periods, additional discount is given. 3) Less frequent shopping leads to lower incentives (for all 3 programs): If subsequent purchase is made after a Shopping Period (set in days), certain percentage of the accumulated amount (either cash or points) expires before the cash discount is calculated or reward points added. e.g. You set 50% of the accumulated amount to expire every 30 days. Graph below shows amount of 100 (either in $ or points) expires over several months of no shopping. 50% amount expiry every month 120 100 80 60 40 20 0 1 2 3 4 5 6 7 8 Page 3 1. Cash Discount Program This provides a 2-tier incentive - Regular and Bonus Discount Regular Discount - more spending builds to higher discount.

$ Spend are accumulated for every purchase. Accumulated amount is compared to a discount plan for cash discount calculation. Discount plan consist of a table with 21 preset % discount levels (smallest step being 0.1%).

Levels Accumulated Purchases - $

Discount 1 2 21 Example: Accumulated purchase between $100 and $200 has 0.5%

discount 100 200 4000 0.5 1.0 10.5 Bonus Discount incentive to frequent shoppers:

If a customer shops again within set periods, additional bonus discount is given. 3 steps of Bonus discount can be set. Levels Shop again within () Bonus Discount 1 2 3 days 7 14 21

(%) 2 1.5 1.0 Reduced discount if shopping is infrequent:

When the shopping period becomes less frequent, the accumulated amount is reduced by a certain set percentage for every Shopping Period

(set in days). N.B. 1) Range of accumulated purchase is $1 to $8,000 2) A SAVVY simulator is available to test drive the incentive plans Regular, Bonus and % amount expiry combined. 2. Point Redemption Program Page 4 This is the most familiar and common form of loyalty programs. $ Spend is converted to loyalty points by a conversion factor (e.g. $10 for one point with factor of 10). Loyalty points are accumulated for every purchase and customer may redeem for cash or goods. Range of points is 1 to 8000. 3. Point Accumulation Program with multi-level rewards In this program, you can set up multiple rewards (up to 21) for different accumulated point levels. Each level has a reward e.g. higher reward levels has increasing value; or you can have small rewards along the way leading to a super reward at the highest level. Range of points is 1 to 8000. When accumulated point reaches the next level, the terminal displays R to inform the cashier a reward is due for claim. After reaching the highest reward level, reward points can be reset and the Point accumulation process can repeat again. 4. Free Gift tokens Free Gift is an additional feature to the Loyalty Programs. Free gifts are intended as incentives to claim once per month. It is not link to accumulated purchases. Entitlements are recorded on SAVVY cards, up to 7 free gift tokens for each shop. Remaining Gift tokens is displayed as f5 for 5 tokens for example. This feature can be enabled or disabled. Note:

1) Value less the $1 are drop off before adding to the accumulated amount in the SAVVY card e.g. if purchase amount is $50.85, it will be round down at $50 before adding to the accumulated purchase. 2) Hence when viewing accumulated purchase, it will be rounded to the dollar. Page 5 Definitions of keys and How to present a SAVVY card to the Terminal

(You may skip to Section 1. Powering Up; if you are already familiar with presenting SAVVY card; display messages and keypad operations) IMPORTANT: Please read appendix for meaning to SAVVY terms. Definitions : [f1], [f2], [X], [] are function keys on the right column of the keypad Function keys ALT102 TERMINAL

[f1] key: 1) Enter Menu mode to View/Change settings of Loyalty program 2) In Menu mode to scroll Menu up

[f2] key: 1) login/logout/Top Up 2) In Menu mode to scroll Menu down

[] key is to confirm operation/Menu selection

[X] key to cancel operation, delete last digit or return to Ready mode NOTE: Hold this key for more than 3 seconds will reset the Terminal.

[1], [2], [3], , [8], [9], [0] are numeric keys 9,999.99 is the maximum entry value

[#] is for function select and SAVVY Card Status Viewing.

[*] is for Special Card Operations. Page 6 Reward and Free Gift tokens indicators Terminal LCD Display Rf2 R indicates there is a reward to claim

(only in Point Accumulation operation) f2 indicates 2 (f)ree Gift remains to claim F denotes free Gift to claim this month

(Refers to Section 5 for more details) How to use a SAVVY LOYALTY CARD:

Hold card above the Keypad and watch the Display of the Terminal. More messages will be shown upon removing the SAVVY card Page 7 1. Powering up When the SAVVY Terminal is switch on, A sequence of messages will be displayed;

an audio Beep will be heard and it goes into a Ready mode for operation. Welcome to SAVVY ALT102 ver. 2.0 Firmware version in use Cash Discount Terminal Addr: 1 Terminal Address for PC software Your Shop Code ID Shop Code: 800 TSN is 98AB4568 Unique Terminal Serial ID Expiry date is Valid Rental time period before renewal 31 Dec 2004 It is now in the operation Ready mode 31-03-2004 hh:mm Cash discount Date & Time Loyalty Scheme in use NOTE: Press [X] once or more times will bring you back to Ready mode. Page 8 2. Ready Mode Operation after power up (before cashier/manager login) a) How to Register a new customer card If the card has not been registered, the display message shows:

Press [] to register the customer New customer Register? : Yes Upon successful registration Card registered b) For Customer to Check their previous or last Loyalty Amount and Purchase Date without purchase Hold card over keypad ID: 60E90796 f0 Cash: 150.00 Unique Card ID no. is shown f0 means no free gift token in card Accumulated cash purchase of $150

(Amount will be reduced when period since last purchase is longer than the Shopping Period) More messages upon card removal Last Date of your purchase Current discount enjoyed at 0.5%

Last transaction on 31 Mar 2004 150.00 at 0.5%

200.00 at 1.0%

Next discount level is 1.0% at $200

(Includes Bonus discount if applicable) Last: 150.00 Cash: 150.00 Previous accumulated purchase &

Current accumulated purchase

(Both have same value as there is no purchase) c) For customers to Preview discount level prior to purchase Key purchase amount $234.50, e.g. [2] [3] [4] [5] [0] [#] to confirm. Place card over keypad, display will show the % discount and amount. f0 234.50

- 3% 7.03 f0 means no free gift token in card discount is $7.03 at 3%

Page 9 384.00 at 3.0%

400.00 at 3.5%

Accumulated purchase will be $384 Next level 3.5% discount if accumulated purchase reaches $400 Messages will scroll for few seconds until next operation or press [X] to Ready mode 3. Cashier or Manager login and logout To login: press [f2] to select login/logout Menu

:Login #:logout

*: TopUp X:Cancel press [] to select login login Menu Place your Card Present Cashier/Manager Card over the keypad a) For Cashier Operation - present Cashiers card b) For Manager Operation present Managers card Cashiers Card ID is shown Managers Card ID is shown Cashier Card ID = 12345678 Manager Card ID = 12345678

:Login #:logout

*: TopUp X:Cancel To logout: press [f2] to select login/logout Menu press [#] to select logout following messages show summaries Logout success Amt = 671.00 Dis = 7.50

- Cash = 0.00

+ Cash = 671.00 Total purchase amount Total discount given Total of purchase reversed Total of Cash value add to SAVVY cards

- Free = 6

+ Free = 0 Page 10 Total of Gifts claimed Total of Gifts added to SAVVY cards Press [X] to exit to READY mode NOTE:

1) Always logout when not in use for extended period 2) In Point Redemption/Accumulation schemes, displays show Points instead of Cash. 4. Change Loyalty Schemes (Manager login) NOTE: login with Manager Card to access this function View/Change parameter View expiry date TSN/Shop code

(Start from Ready mode, otherwise press [X] to READY mode) Press [f1] to enter Menu Press [f2] to scroll down to View/Change parameter Menu Press [] to enter View/Change Menu Press [f1] [f1] [f1] (three times) to scroll up to Loyalty Program Menu:

Press [] to enter this scheme change function View/Change date Login record View/Change Loyalty program Shows current Cash Discount scheme Loyalty program

= Cash Discount Loyalty program

= Point Accum. Press [] to scroll next to Point Accumulate scheme Press [] to scroll to next Point Redemption scheme Loyalty program

= Point Redemp. Page 11 Once you scroll to the chosen loyalty scheme Press [X] three times to return to Ready mode (or wait a few seconds to time out) IMPORTANT: Manager must not forget to logout after use 5. Gift Token Loyalty Scheme Operation a) Add Gift Token to SAVVY card (Manager login only) Add free gift

Note: Up to 7 Gift tokens can be registered on card Example: Add 5 gifts to SAVVY card Press [#] [6]

Add free gift mode Press [5] [] and place card over keypad 5 free gift added Press [X] to return to Ready mode Old free = 0 New free = 5 NOTE: Alternately if customer wants to claim a gift on same day of gift token purchase, shop can subtract one free gift and enter only 4 gift tokens. Page 12 b) Redeem Gift token from SAVVY Card (Cashier/Manager login) Press [#] [5]

and place card over keypad Press to Claim free gift No claim this month Allow claim anyway? : Yes Old free = 5 New free = 4 Press [] to continue with Gift claim Press [X] to return to Ready mode This message may appear if gift is claimed or purchase has been made before Gift claim during the month Allows claim if Always Claim Mode is ON 6. Cash Discount Program operations (Cashier/Manager login) Login with Cashier/Manager Card to perform the following:

a) Give Customer Cash Discount Example: Purchase amount of $300.35 Press [3] [0] [0] [3] [5] []

f4 300.35

- 3.5% 10.51 450.00 at 3.5%

600.00 at 4.0%

4 Gift tokens remains, purchase $300.35 with 3.5% discount amount of

$10.51 accumulated amount $450 next discount level of 4.0% at

$600 Display messages will scroll until [X] is press or perform other operation Page 13 b) Reverse or Deduct Cash amount from SAVVY card Deduct cash

This is to reverse Loyalty purchase in case of entry error Example: Reverse purchase amount of $300.00 Press [#] [3]

Deduct Cash mode Press [3] [0] [0] [] and place card over keypad Cash amount in Card New Cash amount in Card Press [X] to return to Ready mode or you may perform other operation e.g. another customer purchase Old = 450.00 New = 150.00 7. Point Accumulation Program operations (Cashier/Manager login)

(Follow Section 4 to Change to Point Accumulation Program) a) Give Customer Points on purchase Note: Example below has $1 to one Point setting (i.e. $Spend to Point conversion factor of 1) Purchase amount of $150.35 Press [1] [5] [0] [3] [5] []

Rf4 150.35 New point : 300 Old point: 150 New point: 300 R indicates there is a reward to claim and f4 means 4 free gift tokens remain Press [X] to return to Ready mode b) View and Claim Reward Press [#] [4] and place card over keypad View Reward Place your card Reward level 2 Claim reward ?

Level 2 is reward level set at row 2 of Accumulate Point table Page 14 Press [] to register reward claimed Press [X] to return to Ready mode Reward claimed !

Reward level 2 c) Reverse Entry or Deduct Points after max. reward level Deduct point

Example: Card has 8,000 points. Deduct 8,000 points to start again Press [#] [3]

Press [8] [0] [0] [0] [] and place SAVVY card over keypad Press [X] to return to Ready mode Old point = 8000 New point = 0 8. Point Redemption Program operations (Cashier/Manager login)

(Follow Section 4 to Change to Point Redemption Program) a) Give customer Loyalty Points on Purchase Note: Example below has $1 to one Point setting (i.e. $Spend to Point conversion factor of 1) Purchase amount of $300.35 Press [3] [0] [0] [3] [5] []

last purchase date will also be updated f0 300.35 New point : 300 Press [X] to return to Ready mode Old point: 0 New point: 300

(Applicable to reverse an entry error) Example: To redeem 300 points Press [#] [3]

Deduct point

b) Redeem or Reverse Entry of Points from SAVVY card Page 15 Press [3] [0] [0] [] and place SAVVY card over keypad Press [X] to return to Ready mode Old point = 300 New point = 0 9. Change Cash Discount Plan (with Manager login)

(Note: Follow Section 4 to select Cash Discount Program) There are 3 groups of settings:

1) Regular Discount Plan 2) Bonus Discount Plan (encourage frequent shoppers) 3) % to expire for each defined shopping period (to reduce accumulated amount for long period of no shopping) Regular Discount: There are 21 levels for Accumulated purchases and %

Discount. Levels Accumulated Purchases - $

Discount 1 2 3 4 5 20 21 100 200 400 600 1600 3600 4000 0.5 1.0 1.5 2.0 2.5 10.0 10.5 Steps need not be equal. As shown in above example, you can have $200 step for lower levels and $400 step at higher levels. Terminal default setting is $200 per step. Note: Smallest % Discount is 0.1% and steps need not be equal. Default setting is 0.5% per step. a) Change the Regular Discount and % Discount Plan Starting from Ready mode: (otherwise press [X] to Ready mode) Press [f1] [f2] [] to enter View/Change Menu View/Change Login record Press [f2] [] to enter View/Change - Discount Plan Menu Discount level 1 100.00 0.5 Level 1 is for 0.5% discount for $100 and more in accumulated purchases Page 16 Press [] to make changes; [X] when finish Press [f1] to scroll up; [f2] to scroll down to different levels to make further changes Bonus level 1 7 2.0 Shop again within 7 days will have 2%

additional Bonus discount Press [f1] and [f2] will scroll to other levels to make further changes b) Change Bonus Discount Plan There are 3 Bonus levels that can be set Go to View/Change Bonus disc plan Menu Press [] to and another [] to edit;

Enter new setting and [X] when finish c) Change Shopping Period Go to View/Change Shopping period Menu Press [] to view Set to 30 days Shopping period

= 30 E.g. Change to 35 days; Press [] [3] [5]

Shopping period

? 35 Page 17 Press [] to confirm new Shopping period Shopping period

= 35 Press [X] to exit d) Change % Cash to expire Go to View/Change % cash to expire Menu Press [] to view

% cash to expire

= 50

% to expire for each shopping period

% pts to expire

? 20 E.g. To change to 20%; Press [] [2] [0]

Press [] again to confirm change Press [X] to exit

% pts to expire

= 20 10. Change Points Accumulation Plan (with Manager login)

(Note: Follow Section 4 to select Cash Discount Program) There are 2 groups of settings:

1) Accumulation Point table (21 levels) 2) % Points to expire for each defined shopping period (to reduce accumulated amount for long period of no shopping) There are 21 reward levels for Accumulated points Levels Accumulated Point 1 2 3 4 5 20 21 100 200 400 600 1600 3600 4000 Steps need not be equal. As shown in above example, you can have 200 point step for lower levels and 400 point step at higher levels. Terminal default setting is 200 point per step. Page 18 a) Change the Point Accumulation Plan Starting from Ready mode: (otherwise press [X] to Ready mode) Press [f1] [f2] [] to enter View/Change Menu View/Change Login record Press [f2] [] to enter View/Change Reward Plan Menu Reward level 1 100 Level 1 reward is at 100 points Example: Change to 150 points for Reward level 1 Press [] , cursor blinks to await new entry Press [1] [5] [0] []

Press [X] to continue Press [f1] to scroll up; [f2] to scroll down to different levels to make changes Press [] to edit; [X] to exit b) Change Shopping Period Go to View/Change Shopping period Menu Press [] to view Shopping period

= 30 Press [] [3] [5] to make changes; e.g. 35 days Press [] to confirm new Shopping period Shopping period

? 35 Shopping period

= 35 Press [X] to exit c) Change % Point to expire Go to View/Change % pts to expire Menu Press [] to view

% pts to expire

= 50 Page 19

% pts to expire

? 20 E.g. Change to 20%; Press [] [2] [0]

Press [] again to confirm change Press [X] to exit

% pts to expire

= 20 d) Change $Spend to Point conversion factor Go to View/Change $Spend to point Menu Press [] to view

$Spend to point

= 1 This is for $1 to one point

% pts to expire

? 10 E.g. Change to $10 to one point; Press [] [1] [0]

Press [] again to confirm change Press [X] to exit

% pts to expire

= 10 Page 20 11. Miscellaneous Operations a) Change Calendar/Clock settings (Manager Login) Starting from Ready mode (with Manager login);

Press [f1] (to enter Menu);

[f1] [f1] (2 more times to Change Clock Menu);

and [] to confirm YYMMDDWWhhmmss ?

Enter new date, time and [] to confirm YY MM DD WW hh mm ss is year (04.. 99) is month (0112) is date (0131) is day of week (0107) is hour (01 23) is min (00 59) is sec (00 59) Press [X] to return to Ready mode b) De-register a SAVVY card from Shop (Cashier/Manager login) Starting from Ready mode;

Press [f1] (to enter Menu);

[f1] [f1] [f1] (3 more times to Delete Shop Menu);

and [] to confirm Delete shop Code Place Your Card Delete shop Code success Press to Delete shop Code Press [X] to return to Ready mode Press to deregister another card Page 21 View transaction record c) View Transaction Records (Cashier/Manager login) Starting from Ready mode;

Press [f1] (to enter Menu);

[f2] [f2] to scroll down to Press [] to view details Use [f1] and [f2] to scroll through 20 transaction records Press [] to select individual record for viewing Subsequent [] scroll through record details Press [X] to return to Ready mode Page 22 Appendix Terminal operation settings Login with Cashier/Manager Card allow access to Menus by pressing f1. Cashier can view settings only. Manager login required to change settings 1. Menu Operations Pressing [f1] will scroll up through Menus 1 to 6 below. Pressing [f2] scrolls down in reverse order. Press [X] to exit and return to Ready mode Press to [] select function or confirm selection 1. View expiry date / TSN / Shop Code View the terminal expires dates, Terminal Serial Number and Shop Code. 2. Terminal address TSN: F919973E 65000 31 DEC 04 Terminal address setting is for communication with PC software. One PC can communicate with up to 16 Terminals. Address range is 1 to 16. 3. Change Clock This is to set date and time 4. Delete shop code This is to de-register a SAVVY card for the shop 5. View transaction record This is to view last 20 transactions at the Terminal 6. Parameters This is to change Loyalty Program parameters Press [] will enter next level Menu to view/change operating parameters

(see next section). 2. View/Change Loyalty Program Parameters Pressing [f2] will scroll down through Menus 1 to 12 below. Pressing [f1]

scrolls up in reverse order. Press [X] [X] (twice) to exit and return to Ready mode Press to [] select function or confirm selection 1) Login record This is to view the most recent 20 login/logout records. 2) Discount Plan Page 23 is made after the Shopping period. The The Loyalty terminal uses the new accumulated point to look up the discount percentage to compute discount. It consists of 21 steps of table for $ Spend peg to a discount level. Each discount % can be as small as 0.1%. 3) Bonus Discount Plan This has 3 additional discount level incentives to reward regular shoppers. 4) Free gift mode Feature to attract customers visit every month. 5) Maximum Cash If the new accumulate purchase exceeds the set maximum cash, the new accumulated purchase will be set at this amount. Maximum value is 8000. 6) Shopping Period This is period (in days) set to expire a certain % of accumulated purchase when next purchase last accumulated purchase will be reduced by a set % cash to expire before adding new purchase for discount calculation 7) % Cash to expire This is set in conjunction to Shopping period above. Formula for calculation: Last accumulate cash x (100 - % to expire) ^

((Present date - last purchase date) / Shopping period) The same applies to Point Redemption and Accumulation Program 8) Scroll time This is to set message display time (in seconds) before scrolling to next message. 9) Event no This shows the number of transaction events stored. This is cleared when events are sent to PC or by manager. Page 24 10) Loyalty Program This is change to other Loyalty Program Point Redemption and Point Accumulation. Operation under these programs has a setting:

$ Spend to Point (conversion factor) This is conversion factor for converting purchase $ to points. Default setting is

$1 to 1 point. 11) Maximum key in amount This the maximum entry allowed for single transaction entry, useful to prevent extra 0 digit entry error. 12) Claim free gift This is to allow monthly or always gift claim. Monthly allows monthly claim. The terminal checks on last purchase date on SAVVY card to decide if gift can be claimed for the month. Note 1) When gift tokens are just added to card, immediate claim is disallowed 2) If there is prior transaction within the month, gift claim is disallowed 3. Other Terminal parameters set via PC software 1) Transaction logging This is to enable/disable transaction reporting to PC. 2) LCD back light normal This is LCD back light level when terminal is in standby. Value range 0 to 50 3) LCD back light active This is LCD back light level during terminal operations. Value range 0 to 100 4) Claim free gift Always allows claims anytime (default setting) 5) Terminal Mute Terminal beep is muted during key press; will still beeps when a SAVVY card is presented. Page 25