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Technical-User Manual rev.1 | Users Manual | 3.57 MiB | / June 06 2018 | |||
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Users Manual rev2 | Users Manual | 3.52 MiB | March 10 2017 / January 04 2018 | |||
1 2 3 | Cover Letter(s) | / July 12 2017 | ||||||
1 2 3 | Cover Letter(s) | / July 12 2017 | ||||||
1 2 3 | Cover Letter(s) | / July 12 2017 | ||||||
1 2 3 | Cover Letter(s) | / July 12 2017 | ||||||
1 2 3 | Cover Letter(s) | / July 12 2017 | ||||||
1 2 3 | Test Report | / July 12 2017 | ||||||
1 2 3 | Test Report | / July 12 2017 | ||||||
1 2 3 | RF Exposure Info | / July 12 2017 | ||||||
1 2 3 | Test Setup Photos | / June 06 2018 | ||||||
1 2 3 | Test Setup Photos | / June 06 2018 | ||||||
1 2 3 | Attestation Statements | March 10 2017 | ||||||
1 2 3 | Cover Letter(s) | March 10 2017 | ||||||
1 2 3 | Cover Letter(s) | March 10 2017 | ||||||
1 2 3 | Cover Letter(s) | March 10 2017 | ||||||
1 2 3 | External Photos | March 10 2017 / January 04 2018 | ||||||
1 2 3 | Internal Photos | March 10 2017 / January 04 2018 | ||||||
1 2 3 | Internal Photos | March 10 2017 / January 04 2018 | ||||||
1 2 3 | ID Label/Location Info | March 10 2017 | ||||||
1 2 3 | RF Exposure Info | March 10 2017 | ||||||
1 2 3 | Test Report | March 10 2017 | ||||||
1 2 3 | Test Report | March 10 2017 | ||||||
1 2 3 | Test Setup Photos | March 10 2017 / January 04 2018 |
1 2 3 | Technical-User Manual rev.1 | Users Manual | 3.57 MiB | / June 06 2018 |
TCG310 USER MANUAL Page1/76 SAFETY INSTRUCTIONS AND REGULATORY NOTICES ................................................................. 5 Chapter 1: Connections and Setup ....................................................................................................... 10 Cable Modem Overview ........................................................................................................ 10 Front Panel ...................................................................................................................... 10 Rear Panel ....................................................................................................................... 12 Bottom Side Panel for TEL ................................................................................................. 13 Wall Mounting .................................................................................................................. 14 Relationship among the Devices ............................................................................................. 15 What the Modem Does ...................................................................................................... 15 What the Modem Needs to Do Its Job ................................................................................. 15 Contact Your Local Cable Company ..................................................................................... 16 Connecting the Wireless Voice Gateway to a Single Computer .................................................... 16 Attaching the Cable TV Wire to the Wireless Voice Gateway ................................................... 17 Installation procedure for connecting to the Ethernet interface ............................................... 18 Telephone or Fax Connection ............................................................................................. 19 Chapter 2: WEB Configuration ............................................................................................................... 20 Accessing the Web Configuration (For basic account only) ......................................................... 20 Overview Web Page Group .................................................................................................... 22 Overview ......................................................................................................................... 22 Internet Web Page Group ...................................................................................................... 23 Parental Control ................................................................................................................ 23 Wi-Fi Web Page Group .......................................................................................................... 24 General ........................................................................................................................... 24 Guest Network ................................................................................................................. 29 WPS ................................................................................................................................ 33 Wi-Fi Clients ..................................................................................................................... 34 Wi-Fi Radar ...................................................................................................................... 35 Reset .............................................................................................................................. 36 Settings Web Page Group ...................................................................................................... 37 Language ........................................................................................................................ 37 Password ......................................................................................................................... 38 Configuration ................................................................................................................... 39 Page2/76 LAN ................................................................................................................................ 40 LED ................................................................................................................................ 41 MoCA Web Page Group ......................................................................................................... 42 MoCA .............................................................................................................................. 42 Status Web Page Group ........................................................................................................ 43 Status ............................................................................................................................. 43 Voice Status ..................................................................................................................... 44 Up/Down Stream .............................................................................................................. 45 Event log ......................................................................................................................... 46 Accessing the Web Configuration (For admin account only) ....................................................... 47 Internet Web Page Group ...................................................................................................... 47 Advanced ........................................................................................................................ 47 Port Mapping ................................................................................................................... 49 Firewall ........................................................................................................................... 50 IP Filtering ....................................................................................................................... 51 Port Filtering .................................................................................................................... 52 DMZ Host ........................................................................................................................ 53 Dynamic DNS ................................................................................................................... 54 DNS Cache....................................................................................................................... 55 UPnP ............................................................................................................................... 56 RIP Setup ........................................................................................................................ 57 Bridge Mode ..................................................................................................................... 58 Diagnostic ........................................................................................................................ 59 MAC base Passthrough ...................................................................................................... 60 Wi-Fi Web Page Group .......................................................................................................... 61 Schedule ......................................................................................................................... 61 MAC Filter ........................................................................................................................ 62 WMM (Wi-Fi Multi-Media) ................................................................................................... 63 Settings Web Page Group ...................................................................................................... 64 Remote Access ................................................................................................................. 64 Internet Time ................................................................................................................... 65 Page3/76 USB Web Page Group ........................................................................................................... 66 USB Basic ........................................................................................................................ 66 Media Server .................................................................................................................... 67 CPUS Server ..................................................................................................................... 68 Chapter 3: Additional Information ........................................................................................................ 69 Frequently Asked Questions .................................................................................................. 69 General Troubleshooting ....................................................................................................... 70 Service Information .............................................................................................................. 71 Federal Communication Commission Interference Statement ..................................................... 72 Industry Canada statement: .................................................................................................. 74 CAUTION for UL (Check caution label on gift box) .................................................................... 76 Page4/76 SAFETY INSTRUCTIONS AND REGULATORY NOTICES Product Safety Notice Before installing or using the product, read these instructions carefully. Be sure to comply strictly precautions.
Explanation of risk levels DANGER WARNING CAUTION This indication is given where there is an immediate danger of death or serious injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine. This indication is given where there is a potentiality for death or serious injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine. This indication is given where there is a danger of medium to minor injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine.
Explanation of pictorial warning indications and warning labels It is used to prohibit its conduct in handling products. Specific prohibited contents are indicated by pictures and sentences in or near the figure symbol. It is used to call attention to ignition, electric shock, high temperature, etc. in the handling of products. Specific notes content is indicated by a picture or sentence in or near the figure symbol. Used to force actions based on instructions in the handling of products. Specific instruction content is indicated by a picture or sentence in or near the figure symbol. Prohibited Caution Instruction Page5/76
LIMITATIONS OF LIABILITY This equipment has been designed for domestic use inside a building. In some environments or circumstances, the use of wireless devices may be prohibited by the owner of the building or responsible representatives of the organization. If in doubt about the policy applying to the use of wireless devices in an organization where a specific environment (e.g. airports), you should ask for permission to use the device before turn it on. ASKEY assumes no liability for non-compliance with regulations on the installation site, and radio interference created vis--vis third parties and due to non-compliance with national regulations for this application. DANGER Do not overload wall outlet or extension cords as this may increase the risk of electric shock or fire. If the power cord is frayed, replace it with a new one. Do not attempt to connect with any computer accessory or electronic product without instructions from qualified service personnel. This may result in risk of electronic shock or fire. Instruction Instruction WARNING Instruction Unplug the power plug Unplug the Proper ventilation is necessary to prevent the product overheating. Do not block or cover the slots and openings on the product, which are intended for ventilation and proper operation. When the product is expected to be not in use for a period of time, unplug the power cord of the product to prevent it from the damage of storm or sudden increases in rating. Accidental penetrations of small metal objects (such as pins, paper clips, etc.) disconnect the equipment from the mains as soon as possible (risk of electric shock) and contact your Customer Service to find out how to proceed. Do not reconnect the product as a foreign object has not been eliminated. Unplug the product immediately if you notice it exudes a smell Page6/76 power plug of burning or smoke. You should never open the unit yourself because you could be electrocuted. Do not place the product near any source of heat or expose it to direct sunlight. Do not expose the product to moisture. Never spill any liquid on the product. Avoid connecting or using this product during a lightning storm. Disturbances transmitted through the grid and / or telephone can cause electric shock in the product and people. Prohibited Water wet prohibition Instruction CAUTION Instruction Instruction Instruction Instruction Use only power adapter supplied with the product. This appliance is designed to operate in the rated voltage 110~240 VAC. Do not place this product on unstable stand or table. This product is designed for stationary use in an office or a room in the home for a maximum ambient temperature of 40 C (104 F). To allow the disconnection of the device in case of problems, make sure the base of the outlet you plug the power cord is easily accessible and is located as close as possible to the equipment. Page7/76 Instruction Be sure to connect the ground wire Disassembly prohibited Unplug the power plug Leave 7cm to 10cm around the appliance to ensure that proper ventilation gets to it. The screen of the coaxial cable is intended to be connected to earth in the building installation. Do not attempt to disassemble or open covers of this unit by yourself. Nor should you attempt to service the product by yourself, which may void the users authority to operate it. Contact qualified service personnel under the following conditions:
1. 2. 3. 4. If the power cord or plug is damaged or frayed. If liquid has been spilled into the product. If the product has been exposed to rain or water. If the product does not operate normally when the operating instructions are followed. If the product has been dropped or the cabinet has been damaged. If the product exhibits a distinct change in performance. If a cable is damaged or frayed provided. If the unit is dropped or damaged in any way. If there is a noticeable signs of overheating 5. 6. 7. 8. 9. Power off and unplug this product from the wall outlet when it is not in use or before cleaning. Pay attention to the temperature of the power adapter. The temperature might be high. Do not store the Cable Modem product in excessively hot, cold or damp conditions. Operation Environmental:
Instruction Operation Temperature: 5C ~ 40C Storage Temperature: -20C ~ +70C To clean the appliance, use a dry, clean soft cloth with no cleaning solvent or abrasive products. Clean the ventilation openings regularly. Page8/76 Instruction Page9/76 CHAPTER 1: CONNECTIONS AND SETUP Cable Modem Overview Front Panel Fig. 1-1 Front Panel POWER ONLINE Indicates the power status. Displays the status of your cable connection. The light is off when no cable connection is detected and fully lit when the modem has established a connection with the network and data can be transferred. ETHERNET Indicates the state of Ethernet ports. Wi-Fi TEL 1 / 2 MoCA Indicates the traffic on the wireless network. Indicates the status of the telephone ports. Indicates the status of the MoCA functionality. Page10/76 LED from top to bottom. LED POWER ONLINE ETHERNET Wi-Fi TEL 1 / 2 MoCA Status ON OFF ON OFF FLASH ON OFF FLASH ON OFF FLASH ON OFF FLASH ON OFF FLASH Description The device is on. The device boot fail or no power. The device is ready for use. Now you can link to the internet. The device is not link to the internet yet or not registration. The device is in registration process or upgrade firmware. LAN port is connected to the PC. LAN port is not connected to the PC. Traffic on the LAN is working. Wi-Fi is enabled. Wi-Fi is disabled. Wi-Fi traffic is working. Phone is ready registration for use. Phone is not able to use. Phone interface is in registration process. MoCA is enabled. MoCA is disabled. MoCA traffic is working. Table 1-1 LED behavior Page11/76 Rear Panel Fig. 1-2 Rear Panel Description Enables scanning for available WPS client device USB 3.0 host connector Slot WPS USB RESET Reset/Reboot this Cable modem LAN 1 / 2 / 3 / 4 Ethernet 10/100/1000 Base-T RJ-45 connector CABLE RF F-Connector 12VDC 12V DC-IN Power connector. Table 1-2 Rear Panel description Page12/76 Bottom Side Panel for TEL Fig. 1-3 Bottom Side Panel The TEL 1 / 2 on the Bottom Side panel of TCG310, you can use telephony RJ-11 Connector. Page13/76 Wall Mounting The number of the screw 2 pcs. Direction for wall mounting: Tuner downward or leftward or rightward. Dimension for the screw: diameter: 3.5 mm; length: 30 mm. There are 2 slots on the side of the CABLE MODEM that can be used for wall mounting. Note: When wall mounting the unit. Ensure that it is within reach of the power outlet. To do this:
Fig. 1-4 Wall Mounting 1. For the cable modem, ensure that the wall you use is smooth, flat, dry and sturdy and use the 2 screws holes. 2. The unit can be to use solid concrete wall and/or hard wood wall. Page14/76 Re elationsh ip among g the Devi ices Th his illustrat Pa acketCable/
ion shows
/Euro-Pack a cable co ketCable co ompany tha ompliant v at offers D oice/data s DOCSIS/Eur services. ro-DOCSIS S and Fig. 1-5 C Connection n overview W What the M Th he Wireless qu uality telep su ubscribers o op perate with ommunicat co DO OCSIS/Euro do ownstream Modem Do s Voice Gat hone voice on public a h the Packe ions. The I o-DOCSIS communic oes teway prov e and fax/m and private etCable com IP traffic ca compliant cations. vides high-
modem ser e networks mpliant he an transfer head-end
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). The TSP ervices ove cable comp ephony Ser with a pipel provides y er the Publ pany rvice Provid line to you with lic Switche d der ure you ha e or re-con ve everyth figure you hing you ne r compute eed to beg er to make gin; theyll your cable e Page15/
/76 Contact Your Local Cable Company You will need to contact your cable company to establish an Internet account before you can use your gateway. You should have the following information ready (which you will find on the sticker on the gateway):
The serial number The model number The Cable Modem (CM) Media Access Control (MAC) address The Terminal Adapter (EMTA) MAC address Security information: Service Set Identifier (SSID), Encryption key / passphrase
(WPA2-PSK by default), channel number. Default values are indicated underneath the modem on the sticker. Please check the following with the cable company
The cable service to your home supports DOCSIS/Euro-DOCSIS compliant two-way modem access.
Your internet account has been set up. (The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available.)
You have a cable outlet near your PC and it is ready for Cable Modem service. Note: It is important to supply power to the modem at all times. Keeping your modem plugged in will keep it connected to the Internet. This means that it will always be ready whenever you need. Important Information Your cable company should always be consulted before installing a new cable outlet. Do not attempt any rewiring without contacting your cable company first. Please verify the following on the Wireless Voice Gateway The Power LED should be lighted when plug-in the power supply. Connecting the Wireless Voice Gateway to a Single Computer This section of the manual explains how to connect your Wireless Voice Gateway to the Ethernet port on your computer and install the necessary software. Please refer to Figure 1-7 to help you connect your Digital Cable Modem for the best possible connection. Page16/76 Attaching the Cable TV Wire to the Wireless Voice Gateway 1. Locate the Cable TV wire. You may find it one of three ways:
a. Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc. b. Connected to a wall-mounted cable outlet. c. Coming out from under a baseboard heater or other location. See Figure 1-6 for the wiring example. Notes: For optimum performance, be sure to connect your Wireless Voice Gateway to the first point the cable enters your home. The splitter must be rated for at least 1GHz. Fig. 1-6 Basic Home Wiring Page17/76 Installation procedure for connecting to the Ethernet interface Follow these steps for proper installation. (Please refer to Fig. 1-7) Plug the coaxial cable to the cable wall outlet and the other end to the modems cable connector. Note: To ensure a fast registration of the modem, the coaxial cable must be connected to the modem before it is powered on. Plug the power adapter into the socket of the cable modem and two-pin plug in the AC outlet to power on the modem. Note: Only use the power adapter that comes with the modem. Using another power adapter can cause damage to the product, and will void the warranty. Connect an Ethernet cable (direct connection, see below) to the Ethernet port at the back of the computer, and the other end to the ETHERNET port on the rear panel of the cable modem. The modem will seek the appropriate cable signal on the cable television network and go through the initial registration process on its own. The modem is ready for data transfer after the green LED "ONLINE" is lit continuously. Note: the button "RESET" at the back of the modem is used primarily for maintenance. Fig. 1-7 Connect to the Modem Page18/76 Telephone or Fax Connection When properly connected, most telephony devices can be used with the Wireless Voice Gateway just as with a conventional telephone service. To make a normal telephone call, pick up the handset; listen for a dial tone, then dial the desired number. For services such as call waiting, use the hook switch (or FLASH button) to change calls. The following procedures describe some of the possible connection schemes for using telephony devices with the Wireless Voice Gateway. 1. Connect a standard phone line cord directly from the phone (fax machine, answering machine, caller ID box, etc.) to one of the TEL jacks on the Wireless Voice Gateway. 2. If there is a phone line in your home which is NOT connected to another telephone service provider, connect a standard phone line cord from a jack on this line to one of the TEL jacks of the Wireless Voice Gateway. Connect a standard phone line cord directly from the phone
(fax machine, answering machine, caller ID box, etc.) to one of the other jacks in the house that uses that line. 3. If you have a multi-line telephone, connect a standard phone line cord (not an RJ-14 type line cord) from the phone to the TEL jacks on the Wireless Voice Gateway. (Other phones can be added to each line by using standard phone line splitters.) Page19/76 CHAPTER 2: WEB CONFIGURATION To make sure that you can access the Internet successfully, please check the following first. 1. Make sure the connection (through Ethernet) between the Wireless Voice Gateway and your computer is OK. 2. Make sure the TCP/IP protocol is set properly. 3. Subscribe to a Cable Company. Accessing the Web Configuration (For basic account only) The Wireless Voice Gateway offers local management capability through a built-in HTTP server and a number of diagnostic and configuration web pages. You can configure the settings on the web page and apply them to the device. Once your host PC is properly configured; please proceed as follows:
1. Start your web browser and type the private IP address of the Wireless Voice Gateway on the URL field: 192.168.100.1 2. After connecting to the device, you will be prompted to enter username and password. By default, the username is "user" and password is "user". Fig2-1 Login dialogue Note: If forget your username and password, you may Press "Reset" button on the rear panel more than 5seconds to restore the username and password to default. Page20/76 If you login successfully, the main page will appear. You can change the display language to English, Suomi, , Deutsche, Nederlands, Franais or on the top of the page. Fig. 2-2 Switch Language Page21/76 Ov verview W Web Page e Group Ov verview he Overvie Th Se etting, MoC w page is CA, Status)
) the start page. You u could sw witch to oth her pages. (e.g., Int ternet, Wi-
-Fi, Th his page di and splay Wi-F Fi, ETHERN NET and Vo oIP connec ction status s. You cou uld click the e icons
, will le ead to Wi-F Fi, LAN and d VoIP stat tus pages. Fig
.2-3 Overv view Page22/
/76 In nternet W Web Page G Group Pa arental Co his page al Th ontrol lows you t o set the t time limit fo or a client s network usage. F Fig.2-4 Inte ernet\Pare ntal Contro ol Page23//76 W Wi-Fi Web Page Gro oup Ge eneral his page al Th e settings the lows config you make guration of on your w f the 2.4GH wireless-equ Hz and 5G uipped PC Hz wireless on the LAN s features. N side. These mu ust match Fig.2-
-5 Wi-Fi\Ge eneral Page24/
/76
2.4GWi-Fi Network / 5GWi-Fi Network: It may help you to Enable or Disable the 2.4GHz / 5GHz wireless function.
Current Channel: The channel that you choose will be displayed in this field.
Current Bandwidth: The bandwidth that you choose will be displayed in this field.
Current Sideband: The sideband that you choose will be displayed in this field.
Wi-Fi Name (SSID): The SSID for 2.4GHz / 5GHz wireless function.
Interface Type: There are three different modes can be selected. 2.4GHz can be selected 802.11b/g, 802.11b/g/n and 802.11n only; 5GHz can be selected 802.11a, 802.11a/n/ac and 802.11n/ac only.
Sideband (40MHz only): There is Lower and Upper can be selected if Bandwidth 40 MHz was enabled.
Channel:
Channels for US 2.4GHz:
802.11b,802.11g,802.11n(HT20):11 802.11n(HT40):7 5 GHz:
802.11a,802.11n(HT20),802.11ac(VHT20):25 802.11n(HT40),802.11ac(VHT40) :12 802.11 ac(VHT80) :6 Channels for Canada 2.4GHz:
802.11b,802.11g,802.11n(HT20):11 802.11n(HT40):7 5 GHz:
802.11a,802.11n(HT20),802.11ac(VHT20):22 802.11n(HT40),802.11ac(VHT40) :10 802.11 ac(VHT80) :5 Choose the one that is suitable for this device.
Bandwidth: Select wireless channel width 20/40 MHz is for 2.4GHz Wi-Fi default value, and 20/40/80 MHz is for 5GHz Wi-Fi default value. (Bandwidth taken by wireless signals of this access point.)
Output Power: This setting decides the output power of this device. You may use it to economize on electricity by selecting lower percentage of power output. Control the range of the AP by adjusting the radio output power. Page25/76
Broadcast SSID: Broadcasting the SSID causes the name of your network to appear in the list of available networks.
Wi-Fi Protection: The method of Wi-Fi protection can be OFF, WPA, WPA2/AES or WPA+WPA2/TKIP+AES.
Network key: The network key is the password that you use to authenticate with your router.
QR Code: Use QR code scanning APP on the smartphone to get Wi-Fi Name (SSID), Wi-
Fi Protection and Network key. Page26/76 Fig.2-6 Wi-Fi\General\QR Code Fig.2-7 Wi-Fi\General\Scanning result
WIFI: S (SSID): ASKEY_B2BC
T (Wi-Fi Protection): WPA
P (Network key): zNyQzYwEGNRTN For Android users, you can install Barcode Scanner app to scan Wi-Fi QR code, and the smart phone will be able to connect automatically without entering the SSID and password. Fig.2-8 Wi-Fi\General\Android APP Page27/76 802.11x Authentication introduction If you enable the 802.11x authentication function, you will have to offer the following information-
WPA (Wi-Fi Protected Access)/WPA2:
It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management. It can provide stronger encryption and authentication solution than none WPA modes. WPA2 is the second generation of WPA security.
WPA/WPA2 Encryption:
There are two types that you can choose, AES, TKIP+AES. TKIP takes the original master key only as a starting point and derives its encryption keys mathematically from this mater key. Then it regularly changes and rotates the encryption keys so that the same encryption key will never be used twice AES provides security between client workstations operating in ad hoc mode. It uses a mathematical ciphering algorithm that employs variable key sizes of 128, 192 or 256 bits. Page28/76 Gu uest Netw Th his page al work lows configguration off the 2.4GH Hz and 5G Hz guest n network. Fig.2-9 W Wi-Fi\Guest t Network Page29/
/76
2.4G Wi-Fi Network / 5G Wi-Fi Network: It may help you to Enable or Disable the 2.4GHz / 5GHz wireless function.
Wi-Fi Name (SSID): The SSID for 2.4GHz / 5GHz Guest wireless function.
Broadcast SSID: Broadcasting the SSID causes the name of your network to appear in the list of available networks.
Wi-Fi Protection: The method of Wi-Fi protection can be OFF, WPA, WPA2/AES or WPA+WPA2/TKIP+AES.
Network key: The network key is the password that you use to authenticate with your router.
QR Code: Use QR code scanning APP on the smartphone to get Wi-Fi Name (SSID), Wi-
Fi Protection and Network key. Fig.2-10 Wi-Fi\General\QR Code Fig.2-11 Wi-Fi\General\Scanning result
WIFI: S (SSID): ASK_G_1_XXXX_0_1
T (Wi-Fi Protection): WPA
P (Network key): 1234567890 Page30/76 For Android users, you can install Barcode Scanner app to scan Wi-Fi QR code, and the smart phone will be able to connect automatically without entering the SSID and password. Fig.2-12 Wi-Fi\General\Android APP Guest LAN Settings A private IP address and Subnet Mask for LAN sub netting. For example 192.168.0.1./ 255.255.255.0.
Configure the IP address numbers for the DHCP server with Lease pool start and Lease pool end.
Configure the IP address lease time with Lease time for DHCP server. Page31/76 802.11x Authentication introduction If you enable the 802.11x authentication function, you will have to offer the following information-
WPA (Wi-Fi Protected Access)/WPA2:
It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management. It can provide stronger encryption and authentication solution than none WPA modes. WPA2 is the second generation of WPA security.
WPA/WPA2 Encryption:
There are two types that you can choose, AES, TKIP+AES. TKIP takes the original master key only as a starting point and derives its encryption keys mathematically from this mater key. Then it regularly changes and rotates the encryption keys so that the same encryption key will never be used twice AES provides security between client workstations operating in ad hoc mode. It uses a mathematical ciphering algorithm that employs variable key sizes of 128, 192 or 256 bits. Page32/76 W WPS his page allo Th of configuring Ac ccess Point (
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, the Wirele When conf in order to an easy an ess Voice Ga figuring you configure th d secure w ateway is th ur Wireless he security y way he Fig.2 2-13 Wi-Fi\
\WPS Page33/
/76 W Wi-Fi Clien Th his page sh ts hows all Wi-Fi clients
. Fig.2-14 Wi-Fi\Wi-
Fi Clients Page34//76 W Wi-Fi Rada ar adar can display the wireless ne he Wi-Fi Ra Th etworks, S See the wir Fig.2-15 5 Wi-Fi\Wi-
-Fi Radar eless netwworks aroun nd you. Page35/
/76 Reset This page allows configuration of the wireless network to default. Fig.2-16 Wi-Fi\Reset Page36/76 Se ettings W Web Page G Group La anguage Th his page al ou can cha Yo F ranais or lows config nge the dis r guration of splay langu on the top f language e. English, S uage to E p of the pa age. Suomi,
, Deuutsche, N Nederlands
, Fig.2-17 7 Setting\L anguage Page37/
/76 Password By default, the username is "user" and password is "user". When the current password is the default one, the user is strongly encouraged to change the default web password. The password can be a minimum of 8 characters, maximum of 20 characters and is case sensitive. If forget your username and password, you may Press "Reset" button on the rear panel more than 5seconds to restore the username and password to default. Note: We are always suggesting you to modify the password. This is a basic protection against wrongful access to the Gateway Web pages. Fig.2-18 Setting\Password Page38/76 Co onfigurati his page al Th pr eviously sa ion lows you t aved. o save you ur current s settings loc cally on yo our PC, or r restore set ttings Fig.2-19 S Setting\Con nfiguration n Save &
to Com To resto the file (
Compu Reset t default s
& Restore mputer and ore a previo
(usually ba uter to rest to Factory settings an User Con d follow th ous config ackupsettin tore the se y Settings nd will also nfiguration n: To back
. e prompts ick Upload uration, cl Once the f ngs.conf.) ce the sett ettings. On s: Click Re eset allows o restart. o force it to k up the cu urrent conf figuration, click Save e d and use file has bee tings are re s you to re the naviga en located, estored, th store your ation windo
, click From he device w router to ow to locat m to will reboot. factory te Page39/
/76
LA AN his page al Th IS Ps connec lows config ction. guration off the basic features o of the broa adband gatteway relat ted to your r Fig.2
-20 Setting g\LAN Page40/
/76 LED This page allows configuration of the LED brightness. Fig.2-21 Setting\LED Page41/76 MoCA Web Page Group MoCA You will be able to change your MoCA setting here. MoCA is a new technology which utilizes your existing CATV coax at home to form a home networking which will provide high speed home network access. Fig.2-22 MoCA\MoCA Page42/76 St tatus Web b Page Gr roup St tatus Th his page ca trouble sh or an find an o hooting you overview o ur router. of all your router para ameters. T This may help you in optimizing g Fig.2-
23 Status\
\Status Page43/
/76 Vo oice Statu Th his page di Se ecurity, TFT co ompanys s us splays the TP and Pro upport te initializatio ovisioning S echnician if on status o Status. The f youre ha of the MTA e informat aving probl A containing ion can be ems. g Telephon e useful to ny DHCP, your cable e Fig.2-24 Status\Voi ice Status Page44/
/76 Up p/Down S Th his page re us seful to you y entering d By the e CM locki Stream eports curre ur cable co downstrea ng to the s ent CMs u ompanys s m frequen specified fr pstream /
support tec ncy in KHz requency. downstrea chnician if y and clickin am informa youre hav ng Force f ation. The ving proble frequency informatio ms. button, yo on can be ou can forc ce g. 2-25 Sta atus\ Up/D Down Strea am Fi Page45/
/76 Event log This page displays the contents of the SNMP event log. Fig. 2-26 Status\Event log Page46/76 Accessing the Web Configuration (For admin account only) Once your host PC is properly configured; please proceed as follows:
1. Start your web browser and type the private IP address of the Wireless Gateway on the URL field: 192.168.100.1 2. After connecting to the device, you will be prompted to enter username and password. By default, the username is "admin" and password is "admin". This section that introduces the admin account addition pages, and the same as the basic mode pages refer to page 20 ~ 45, please. Internet Web Page Group Advanced This page allows you to configuration of advanced features of the broadband Gateway. Fig.2-27 Internet\Advanced Page47/76
WAN Blocking prevents others on the WAN side from being able to ping your gateway. With WAN Blocking enabled, your gateway will not respond to pings it receives, effectively hiding your gateway. Ipsec PassThrough enables IpSec type packets to pass WAN LAN. IpSec (IP Security) is a security mechanism used in Virtual Private Networks (VPNs).
PPTP PassThrough enables PPTP type packets to pass WAN LAN. PPTP (Point to Point Tunneling Protocol) is another mechanism sometimes used in VPNs. Page48/76 P Port Mapp This page ping allows con nfiguration of Port Fo orwarding a and Port T Triggering. Fig.2-28 In nternet\Po ort Mapping g Port Fo to origin to origin outsider connect you spe Port Tr the WAN game pl work for orwarding nate an IP nate a conn rs. Howeve tion to a pa ecify. riggering N side of y laying PC o r you, each g For LAN connection nection on er, sometim articular PC
WAN co n with a PC to your PC mes you m C on your L ommunicat C on the W C. This prot ay wish fo LAN if the tions, the g WAN; it will tects you f or anyone o destination gateway no ignore att from malici outside to n port (app ormally on tempts of t ious attack be able to plication) m ly allows y the WAN P ks from originate a a ne matches on you PC Some Inte your gatew on the LAN h time you ernet activi way be able N side. Port play the g ties, such e to origina t triggering game. as interact ate connect g is an eleg tive gaming tions durin gant mech g, require ng the gam anism that that a PC o on ur me with you t does this Page49/
/76
Firewall This page allows you to enable/disable, and you can choose Off, Low, Medium, High firewall protection. The Low setting does not block any services/ports, however it does protect against invalid packets and well known attacks. The Medium setting will cause the firewall to drop a packet unless it is on a specific port of allowed services. The High setting is similar to medium, but allows access to even fewer services. The Off setting allows all traffic to pass. Fig.2-29 Internet\Firewall Page50/76 IP Filtering This page enables you to enter the IP address ranges of PCs on your LAN that you dont want to have outbound access to the WAN. These PCs can still communicate with each other on your LAN, but packets they send to WAN addresses are blocked by the gateway. Fig.2-30 Internet\IP Filtering Page51/76 Port Filtering This page enables you to enter the IP address ranges of PCs on your LAN that you dont want to have outbound access to the WAN. These PCs can still communicate with each other on your LAN, but packets they send to WAN addresses are blocked by the gateway. Fig.2-31 Internet\IP Filtering Page52/76 D DMZ Host t age to des Use this p side, for al the WAN s able to acc cess that H signate one l ports. e.g HTTP serve e PC on yo g., if you p er by using our LAN tha put an HTT g your gate at should b TP server o eway IP ad be left acce n this mac ddress as th essible to a chine, anyo he destina all PCs from m one will be tion. Fig.2-32 Internet\D DMZ Host Page53/
/76 Dynamic DNS This page allows to setup for Dynamic DNS server. Fig.2-33 Internet\Dynamic DNS
Dynamic DNS- Turn ON to enable the dynamic DNS function.
Provider- Choose Provider to enable the basic setting.
Domain Name- The domain name that you registered with your DDNS provider.
Account / Email- The account that is registered with your DDNS provider.
Password- The password that you registered with your DDNS provider Click Apply to save the changes. Page54/76 DNS Cache This page allows configuration static DNS in DNS proxy mode. Enter the domain name in plain format (Ex. mydomain.com) Fig.2-34 Internet\DNS Cache Page55/76 U UPnP Enable IGD retrieving or remove D UPnP to the extern e port map allow any nal IP addre pings. local UPnP ess of the P control p device, en point to per numerate e rform a va existing por riety of act rt mapping tions, inclu ude d gs, and add Fig.2-3 35 Interne t\UPnP Page56/
/76 RIIP Setup This page address, a known and delays. allows con and reporti d quickest nfiguration ng interva route to g of RIP pa ls. RIP is u given destin rameters r used in WA nation add related to a AN network resses to h authenticat ks to identi help reduce tion, destin ify and use e congestio nation IP e the best on and Fig.2-36 6 Internet\
\RIP Setup p Page57/
/76 Bridge Mode This page displays configuration Bridge Mode to internet. Fig.2-37 Internet\Bridge Mode Page58/76 D Diagnostic c offers bas This page ping an In When you back to yo ours. To us be display Result will clear the r Results to Note: Firew walls may em. Keep t behind the ul to verify most usefu your LAN s side. sic diagnos nternet dev se the ping yed in the result cont cause ping this in mind y connectiv tic tools fo vice, you s g Test, ente lower part tents. gs to fail b d when pin vity with PC or you to u send a pac er the info t of the win se when co cket to its T rmation ne ndow. Pres onnectivity TCP/IP stac eeded and ss Abort Te y problems ck, and it s press Star est to stop, s occur. sends one rt Test; the e
, and Clear r ut still prov ng a device Cs which d vide you T e that may do not have TCP/IP acce y be behind e firewalls, ess to sele d a firewall such as th cted devic l. Ping is he PCs on es Fig.2-38 Internet\D Diagnostic Page59/
/76 MAC base Passthrough This page allows you configure passthrough CPEs via MAC address. (bypass NAT) Fig.2-39 Internet\MAC base Passthrough Page60/76 Wi-Fi Web Page Group Schedule Schedule the times when you want the Wi-Fi of your router to be turned on or off. When it is turned back on, you return to your chosen Wi-Fi settings. Fig.2-40 Wi-Fi\Schedule Page61/76 MMAC Filter r ng MAC Add By enterin Besides th he list of MA dress, you AC filter, a can config any local PC gure which Cs else wo h local PCs ould be bloc are allowe cked to the ed access t e WAN. to the WAN N. Fig.2-4 1 Wi-Fi\MA AC Filter Page62/
/76 W WMM (Wi This page Quality of i-Fi Multi-
allows you Service (Q
-Media) u to config QoS) which ure Wi-Fi M h is defined Multi-Media d by the IE a (WMM). EEE standa WMM is an n impleme e. rd 802.11e entation of Fig.2 2-42 Wi-Fi\W WMM
WMM
No-A
Powe that a that it M Suport-
Acknowled er Save Su are in powe t has left p If enabled dgement-
upport- W er-save mo power-save d, the WMM
- When ena When Powe ode. Queue e mode. M informat abled, ackn er Save is e ed packets tion Eleme nowledgme enabled, th s are transm nt is includ ent for dat he AP queu mitted whe ded in beac ta are not ues packet en the STA
. con frame. transmitte d. s ts for STAs A notifies A AP Page63/
/76 Settings Web Page Group Remote Access This page allows configuration of the Remote Access. Fig. 2-43 Setting\Remote Access
Allow Remote Management: It may help you to Enable or Disable the remote access function.
Remote User Name: The user name that when you remote access able to login.
Port Number: Configure specific port number when you remote access to GUI.
Remote Password: The remote password that when you remote access able to login.
IP Address: The IP address that you can use to remote access. Page64/76 Internet Time This page display configuration of time servers and the system time obtained from network servers via Simple Network Time Protocol. The system has to be reset for any changes to take effect. Fig.2-44 Setting\Internet Time Page65/76 USB Web Page Group USB Basic This page allows basic control of the USB devices shared over the network. Fig.2-45 USB\USB Basic Page66/76 Media Server This page controls configuration and scanning of the cable modems media server. Fig.2-46 USB\Media Server Page67/76 CPUS Server This page allows control of the USB Printer shared over the network. Fig.2-47 USB\CPUS Server Page68/76 CHAPTER 3: ADDITIONAL INFORMATION Frequently Asked Questions Q. How do I get the system installed?
A. Professional installation from your cable provider is strongly recommended. They will ensure proper cable connection to the modem and your computer. However, your retailer may have offered a self- installation kit, including the necessary software to communicate with your cable ISP. Q. Once my Cable Modem is connected, how do I get access to the Internet?
A. Your local cable company provides your internet service*, offering a wide range of services including email, chat, and news and information services, and a connection to the World Wide Web. Q. Can I watch TV, surf the Internet, and talk to my friends through the Cable Modem at the same time?
A. Absolutely!
Q. What do you mean by Broadband?
A. Simply put, it means youll be getting information through a bigger pipe, with more bandwidth, than a standard phone line can offer. A wider, broader band means more information, more quickly. Q. What is DOCSIS and what does it mean?
A. Data over Cable Service Interface Specifications is the industry standard that most cable companies are adopting as they upgrade their systems. Should you ever decide to move, the Cable Modem will work with all upgraded cable systems that are DOCSIS-compliant.
* Monthly subscription fee applies.
** Additional equipment required. Contact your Cable Company and ISP for any restrictions or additional fees. Page69/76 General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I cant access the internet.
Check all of the connections to your Cable Modem.
Your Ethernet card may not be working. Check each products documentation for more information.
The Network Properties of your operating system may not be installed correctly or the settings may be incorrect. Check with your ISP or cable company. I cant get the modem to establish an Ethernet connection.
Even new computers dont always have Ethernet capabilities be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it.
Check to see that you are using the right type of Ethernet cable. The modem wont register a cable connection.
If the modem is in Initialization Mode, the INTERNET light will be flashing. Call your Cable Company if it has not completed this 5-step process within 30 minutes, and note which step it is getting stuck on.
The modem should work with a standard RG-6 coaxial cable, but if youre using a cable other than the one your Cable Company recommends, or if the terminal connections are loose, it may not work. Check with your Cable Company to determine whether youre using the correct cable. If you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it. If your cable outlet is dead, call your Cable Company.
Verify that the Cable Modem service is DOCSIS compliant by calling your cable provider. Page70/76 Service Information If you purchased or leased your Cable Modem directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company. If you purchased your Cable Modem from a retailer, see the enclosed warranty card. Page71/76 Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. For operation within 5.15 ~ 5.25GHz / 5.47 ~5.725GHz frequency range, it is restricted to indoor environment. This device meets all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules. Page72/76 FOR MOBILE DEVICE USAGE (>35cm/low power) Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 35cm between the radiator & your body. FOR COUNTRY CODE SELECTION USAGE (WLAN DEVICES) Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all Wi-Fi products marketed in US must fix to US operation channels only. Page73/76 Industry Canada statement:
This device complies with ISEDs licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Le prsent appareil est conforme aux CNR d ISED applicables aux appareils radio exempts de licence. Lexploitation est autorise aux deux conditions suivantes : (1) le dispositif ne doit pas produire de brouillage prjudiciable, et (2) ce dispositif doit accepter tout brouillage reu, y compris un brouillage susceptible de provoquer un fonctionnement indsirable. Caution :
(i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems;
(ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-
5725 MHz shall be such that the equipment still complies with the e.i.r.p. limit;
(iii) the maximum antenna gain permitted for devices in the band 5725-5850 MHz shall be such that the equipment still complies with the e.i.r.p. limits specified for point-to-point and non-
point-to-point operation as appropriate; and
(v) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Avertissement:
Le guide dutilisation des dispositifs pour rseaux locaux doit inclure des instructions prcises sur les restrictions susmentionnes, notamment :
(i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont rservs uniquement pour une utilisation lintrieur afin de rduire les risques de brouillage prjudiciable aux systmes de satellites mobiles utilisant les mmes canaux;
(ii) le gain maximal d'antenne permis pour les dispositifs utilisant les bandes de 5250 5 350 MHz et de 5470 5725 MHz doit tre conforme la limite de la p.i.r.e;
(iii) le gain maximal d'antenne permis (pour les dispositifs utilisant la bande de 5 725 5 850 MHz) doit tre conforme la limite de la p.i.r.e. spcifie pour l'exploitation point point et lexploitation non point point, selon le cas;
Page74/76
(v) De plus, les utilisateurs devraient aussi tre aviss que les utilisateurs de radars de haute puissance sont dsigns utilisateurs principaux (c.--d., quils ont la priorit) pour les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL. FOR MOBILE DEVICE USAGE (>35cm/low power) Radiation Exposure Statement:
This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 35cm between the radiator & your body. Dclaration d'exposition aux radiations:
Cet quipement est conforme aux limites d'exposition aux rayonnements ISED tablies pour un environnement non contrl. Cet quipement doit tre install et utilis avec un minimum de 35 cm de distance entre la source de rayonnement et votre corps. Page75/76 CAUTION for UL (Check caution label on gift box) North American Cable Installer:
This reminder is provided to call your attention to Article 820.93 of the National Electrical Code
(Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical. Page76/76
1 2 3 | Users Manual rev2 | Users Manual | 3.52 MiB | March 10 2017 / January 04 2018 |
TCG310 USER MANUAL Page1/71 SAFETY INSTRUCTIONS AND REGULATORY NOTICES ................................................................. 5 Chapter 1: Connections and Setup ......................................................................................................... 9 Cable Modem Overview .......................................................................................................... 9 Front Panel ........................................................................................................................ 9 Rear Panel ....................................................................................................................... 11 Bottom Side Panel for TEL ................................................................................................. 12 Wall Mounting .................................................................................................................. 13 Relationship among the Devices ............................................................................................. 14 What the Modem Does ...................................................................................................... 14 What the Modem Needs to Do Its Job ................................................................................. 14 Contact Your Local Cable Company ..................................................................................... 15 Connecting the Wireless Voice Gateway to a Single Computer .................................................... 15 Attaching the Cable TV Wire to the Wireless Voice Gateway ................................................... 16 Installation procedure for connecting to the Ethernet interface ............................................... 17 Telephone or Fax Connection ............................................................................................. 18 Chapter 2: WEB Configuration ............................................................................................................... 19 Accessing the Web Configuration (For basic account only) ......................................................... 19 Overview Web Page Group .................................................................................................... 21 Overview ......................................................................................................................... 21 Internet Web Page Group ...................................................................................................... 22 Parental Control ................................................................................................................ 22 Wi-Fi Web Page Group .......................................................................................................... 23 General ........................................................................................................................... 23 Guest Network ................................................................................................................. 27 WPS ................................................................................................................................ 31 Wi-Fi Clients ..................................................................................................................... 32 Reset .............................................................................................................................. 33 Settings Web Page Group ...................................................................................................... 34 Language ........................................................................................................................ 34 Password ......................................................................................................................... 35 Configuration ................................................................................................................... 36 LAN ................................................................................................................................ 37 Page2/71 LED ................................................................................................................................ 38 MoCA Web Page Group ......................................................................................................... 39 MoCA .............................................................................................................................. 39 Status Web Page Group ........................................................................................................ 40 Status ............................................................................................................................. 40 Voice Status ..................................................................................................................... 41 Up/Down Stream .............................................................................................................. 42 Event log ......................................................................................................................... 43 Accessing the Web Configuration (For admin account only) ....................................................... 44 Internet Web Page Group ...................................................................................................... 44 Advanced ........................................................................................................................ 44 Port Mapping ................................................................................................................... 46 Firewall ........................................................................................................................... 47 IP Filtering ....................................................................................................................... 48 Port Filtering .................................................................................................................... 49 DMZ Host ........................................................................................................................ 50 Dynamic DNS ................................................................................................................... 51 DNS Cache....................................................................................................................... 52 UPnP ............................................................................................................................... 53 RIP Setup ........................................................................................................................ 54 Bridge Mode ..................................................................................................................... 55 Diagnostic ........................................................................................................................ 56 MAC base Passthrough ...................................................................................................... 57 Wi-Fi Web Page Group .......................................................................................................... 58 Schedule ......................................................................................................................... 58 MAC Filter ........................................................................................................................ 59 WMM (Wi-Fi Multi-Media) ................................................................................................... 60 Settings Web Page Group ...................................................................................................... 61 Remote Access ................................................................................................................. 61 Internet Time ................................................................................................................... 62 USB Web Page Group ........................................................................................................... 63 Page3/71 USB Basic ........................................................................................................................ 63 Media Server .................................................................................................................... 64 CPUS Server ..................................................................................................................... 65 Chapter 3: Additional Information ........................................................................................................ 66 Frequently Asked Questions .................................................................................................. 66 General Troubleshooting ....................................................................................................... 67 Service Information .............................................................................................................. 68 Federal Communication Commission Interference Statement ..................................................... 69 CAUTION for UL (Check caution label on gift box) .................................................................... 71 Page4/71 SAFETY INSTRUCTIONS AND REGULATORY NOTICES Product Safety Notice Before installing or using the product, read these instructions carefully. Be sure to comply strictly precautions.
Explanation of risk levels DANGER WARNING CAUTION This indication is given where there is an immediate danger of death or serious injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine. This indication is given where there is a potentiality for death or serious injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine. This indication is given where there is a danger of medium to minor injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine.
Explanation of pictorial warning indications and warning labels It is used to prohibit its conduct in handling products. Specific prohibited contents are indicated by pictures and sentences in or near the figure symbol. It is used to call attention to ignition, electric shock, high temperature, etc. in the handling of products. Specific notes content is indicated by a picture or sentence in or near the figure symbol. Used to force actions based on instructions in the handling of products. Specific instruction content is indicated by a picture or sentence in or near the figure symbol. Prohibited Caution Instruction Page5/71
LIMITATIONS OF LIABILITY This equipment has been designed for domestic use inside a building. In some environments or circumstances, the use of wireless devices may be prohibited by the owner of the building or responsible representatives of the organization. If in doubt about the policy applying to the use of wireless devices in an organization where a specific environment (e.g. airports), you should ask for permission to use the device before turn it on. ASKEY assumes no liability for non-compliance with regulations on the installation site, and radio interference created vis--vis third parties and due to non-compliance with national regulations for this application. DANGER Do not overload wall outlet or extension cords as this may increase the risk of electric shock or fire. If the power cord is frayed, replace it with a new one. Do not attempt to connect with any computer accessory or electronic product without instructions from qualified service personnel. This may result in risk of electronic shock or fire. Instruction Instruction WARNING Instruction Unplug the power plug Unplug the Proper ventilation is necessary to prevent the product overheating. Do not block or cover the slots and openings on the product, which are intended for ventilation and proper operation. When the product is expected to be not in use for a period of time, unplug the power cord of the product to prevent it from the damage of storm or sudden increases in rating. Accidental penetrations of small metal objects (such as pins, paper clips, etc.) disconnect the equipment from the mains as soon as possible (risk of electric shock) and contact your Customer Service to find out how to proceed. Do not reconnect the product as a foreign object has not been eliminated. Unplug the product immediately if you notice it exudes a smell Page6/71 power plug of burning or smoke. You should never open the unit yourself because you could be electrocuted. Do not place the product near any source of heat or expose it to direct sunlight. Do not expose the product to moisture. Never spill any liquid on the product. Avoid connecting or using this product during a lightning storm. Disturbances transmitted through the grid and / or telephone can cause electric shock in the product and people. Prohibited Water wet prohibition Instruction CAUTION Instruction Instruction Instruction Instruction Use only power adapter supplied with the product. This appliance is designed to operate in the rated voltage 110~240 VAC. Do not place this product on unstable stand or table. This product is designed for stationary use in an office or a room in the home for a maximum ambient temperature of 40 C (104 F). To allow the disconnection of the device in case of problems, make sure the base of the outlet you plug the power cord is easily accessible and is located as close as possible to the equipment. Page7/71 Instruction Be sure to connect the ground wire Disassembly prohibited Unplug the power plug Leave 7cm to 10cm around the appliance to ensure that proper ventilation gets to it. The screen of the coaxial cable is intended to be connected to earth in the building installation. Do not attempt to disassemble or open covers of this unit by yourself. Nor should you attempt to service the product by yourself, which may void the users authority to operate it. Contact qualified service personnel under the following conditions:
1. 2. 3. 4. If the power cord or plug is damaged or frayed. If liquid has been spilled into the product. If the product has been exposed to rain or water. If the product does not operate normally when the operating instructions are followed. If the product has been dropped or the cabinet has been damaged. If the product exhibits a distinct change in performance. If a cable is damaged or frayed provided. If the unit is dropped or damaged in any way. If there is a noticeable signs of overheating 5. 6. 7. 8. 9. Power off and unplug this product from the wall outlet when it is not in use or before cleaning. Pay attention to the temperature of the power adapter. The temperature might be high. Do not store the Cable Modem product in excessively hot, cold or damp conditions. Operation Environmental:
Instruction Operation Temperature: 5C ~ 40C Storage Temperature: -20C ~ +70C Page8/71 CHAPTER 1: CONNECTIONS AND SETUP Cable Modem Overview Front Panel Fig. 1-1 Front Panel POWER ONLINE Indicates the power status. Displays the status of your cable connection. The light is off when no cable connection is detected and fully lit when the modem has established a connection with the network and data can be transferred. ETHERNET Indicates the state of Ethernet ports. Wi-Fi TEL 1 / 2 MoCA Indicates the traffic on the wireless network. Indicates the status of the telephone ports. Indicates the status of the MoCA functionality. Page9/71 LED from top to bottom. LED POWER ONLINE ETHERNET Wi-Fi TEL 1 / 2 MoCA Status ON OFF ON OFF FLASH ON OFF FLASH ON OFF FLASH ON OFF FLASH ON OFF FLASH Description The device is on. The device boot fail or no power. The device is ready for use. Now you can link to the internet. The device is not link to the internet yet or not registration. The device is in registration process or upgrade firmware. LAN port is connected to the PC. LAN port is not connected to the PC. Traffic on the LAN is working. Wi-Fi is enabled. Wi-Fi is disabled. Wi-Fi traffic is working. Phone is ready registration for use. Phone is not able to use. Phone interface is in registration process. MoCA is enabled. MoCA is disabled. MoCA traffic is working. Table 1-1 LED behavior Page10/71 Rear Panel Fig. 1-2 Rear Panel Description Enables scanning for available WPS client device USB 3.0 host connector Slot WPS USB RESET Reset/Reboot this Cable modem LAN 1 / 2 / 3 / 4 Ethernet 10/100/1000 Base-T RJ-45 connector CABLE RF F-Connector 12VDC 12V DC-IN Power connector. Table 1-2 Rear Panel description Page11/71 Bottom Side Panel for TEL Fig. 1-3 Bottom Side Panel The TEL 1 / 2 on the Bottom Side panel of TCG310, you can use telephony RJ-11 Connector. Page12/71 Wall Mounting The number of the screw 2 pcs. Direction for wall mounting: Tuner downward or leftward or rightward. Dimension for the screw: diameter: 3.5 mm; length: 30 mm. There are 2 slots on the side of the CABLE MODEM that can be used for wall mounting. Note: When wall mounting the unit. Ensure that it is within reach of the power outlet. To do this:
Fig. 1-4 Wall Mounting 1. For the cable modem, ensure that the wall you use is smooth, flat, dry and sturdy and use the 2 screws holes. 2. The unit can be to use solid concrete wall and/or hard wood wall. Page13/71 Re elationsh ip among g the Devi ices Th his illustrat Pa acketCable/
ion shows
/Euro-Pack a cable co ketCable co ompany tha ompliant v at offers D oice/data s DOCSIS/Eur services. ro-DOCSIS S and Fig. 1-5 C Connection n overview W What the M Th he Wireless qu uality telep su ubscribers o op perate with ommunicat co DO OCSIS/Euro do ownstream Modem Do s Voice Gat hone voice on public a h the Packe ions. The I o-DOCSIS communic oes teway prov e and fax/m and private etCable com IP traffic ca compliant cations. vides high-
modem ser e networks mpliant he an transfer head-end
-speed Inte rvices over via an exi ead-end eq r between equipmen ernet acce r residentia sting CATV uipment a the Wirele nt. The data ss as well al, commer V infrastruc nd provide ess Voice G a security as cost-eff rcial, and e cture. It ca e the IP-ba Gateway an secures up l-
fective, tol education an inter-
ased voice nd pstream an nd What the M W
The R servic Packe
The I provid
(TSP) acces teleph Telep Ch heck with y kn now if you ternet serv int Modem Ne Right Cab ces that us etCable/Eu Internet/
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. The ISP s Internet hony acces hone Netw your cable need to in vice work f eeds to D ble Compa e cable TV ro-PacketC Telephon ccess to an is your gat content on ss to other work (PSTN company t stall specia for you. o Its Job any: Make V industry-s Cable comp ny Service Internet S teway to th n the Worl modems o N). to make su al software e sure your standard D pliant techn e Provider Service Pro he Internet d Wide We or other te r local cable DOCSIS/Eu nology. r (ISP/TS ovider (ISP t and prov eb (WWW) elephony se e company ro-DOCSIS y provides S complian data nt and SP): Your c P) and Tele vides you w
). The TSP ervices ove cable comp ephony Ser with a pipel provides y er the Publ pany rvice Provid line to you with lic Switche d der ure you ha e or re-con ve everyth figure you hing you ne r compute eed to beg er to make gin; theyll your cable e Page14/
/71 Contact Your Local Cable Company You will need to contact your cable company to establish an Internet account before you can use your gateway. You should have the following information ready (which you will find on the sticker on the gateway):
The serial number The model number The Cable Modem (CM) Media Access Control (MAC) address The Terminal Adapter (EMTA) MAC address Security information: Service Set Identifier (SSID), Encryption key / passphrase
(WPA2-PSK by default), channel number. Default values are indicated underneath the modem on the sticker. Please check the following with the cable company
The cable service to your home supports DOCSIS/Euro-DOCSIS compliant two-way modem access.
Your internet account has been set up. (The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available.)
You have a cable outlet near your PC and it is ready for Cable Modem service. Note: It is important to supply power to the modem at all times. Keeping your modem plugged in will keep it connected to the Internet. This means that it will always be ready whenever you need. Important Information Your cable company should always be consulted before installing a new cable outlet. Do not attempt any rewiring without contacting your cable company first. Please verify the following on the Wireless Voice Gateway The Power LED should be lighted when plug-in the power supply. Connecting the Wireless Voice Gateway to a Single Computer This section of the manual explains how to connect your Wireless Voice Gateway to the Ethernet port on your computer and install the necessary software. Please refer to Figure 1-7 to help you connect your Digital Cable Modem for the best possible connection. Page15/71 Attaching the Cable TV Wire to the Wireless Voice Gateway 1. Locate the Cable TV wire. You may find it one of three ways:
a. Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc. b. Connected to a wall-mounted cable outlet. c. Coming out from under a baseboard heater or other location. See Figure 1-6 for the wiring example. Notes: For optimum performance, be sure to connect your Wireless Voice Gateway to the first point the cable enters your home. The splitter must be rated for at least 1GHz. Fig. 1-6 Basic Home Wiring Page16/71 Installation procedure for connecting to the Ethernet interface Follow these steps for proper installation. (Please refer to Fig. 1-7) Plug the coaxial cable to the cable wall outlet and the other end to the modems cable connector. Note: To ensure a fast registration of the modem, the coaxial cable must be connected to the modem before it is powered on. Plug the power adapter into the socket of the cable modem and two-pin plug in the AC outlet to power on the modem. Note: Only use the power adapter that comes with the modem. Using another power adapter can cause damage to the product, and will void the warranty. Connect an Ethernet cable (direct connection, see below) to the Ethernet port at the back of the computer, and the other end to the ETHERNET port on the rear panel of the cable modem. The modem will seek the appropriate cable signal on the cable television network and go through the initial registration process on its own. The modem is ready for data transfer after the green LED "ONLINE" is lit continuously. Note: the button "RESET" at the back of the modem is used primarily for maintenance. Fig. 1-7 Connect to the Modem Page17/71 Telephone or Fax Connection When properly connected, most telephony devices can be used with the Wireless Voice Gateway just as with a conventional telephone service. To make a normal telephone call, pick up the handset; listen for a dial tone, then dial the desired number. For services such as call waiting, use the hook switch (or FLASH button) to change calls. The following procedures describe some of the possible connection schemes for using telephony devices with the Wireless Voice Gateway. 1. Connect a standard phone line cord directly from the phone (fax machine, answering machine, caller ID box, etc.) to one of the TEL jacks on the Wireless Voice Gateway. 2. If there is a phone line in your home which is NOT connected to another telephone service provider, connect a standard phone line cord from a jack on this line to one of the TEL jacks of the Wireless Voice Gateway. Connect a standard phone line cord directly from the phone
(fax machine, answering machine, caller ID box, etc.) to one of the other jacks in the house that uses that line. 3. If you have a multi-line telephone, connect a standard phone line cord (not an RJ-14 type line cord) from the phone to the TEL jacks on the Wireless Voice Gateway. (Other phones can be added to each line by using standard phone line splitters.) Page18/71 CHAPTER 2: WEB CONFIGURATION To make sure that you can access the Internet successfully, please check the following first. 1. Make sure the connection (through Ethernet) between the Wireless Voice Gateway and your computer is OK. 2. Make sure the TCP/IP protocol is set properly. 3. Subscribe to a Cable Company. Accessing the Web Configuration (For basic account only) The Wireless Voice Gateway offers local management capability through a built-in HTTP server and a number of diagnostic and configuration web pages. You can configure the settings on the web page and apply them to the device. Once your host PC is properly configured; please proceed as follows:
1. Start your web browser and type the private IP address of the Wireless Voice Gateway on the URL field: 192.168.100.1 2. After connecting to the device, you will be prompted to enter username and password. By default, the username is "user" and password is "user". Fig2-1 Login dialogue Note: If forget your username and password, you may Press "Reset" button on the rear panel more than 5seconds to restore the username and password to default. Page19/71 If you login successfully, the main page will appear. You can change the display language to English, Suomi, , Deutsche, Nederlands, Franais or on the top of the page. Fig. 2-2 Switch Language Page20/71 Ov verview W Web Page e Group Ov verview he Overvie Th Se etting, MoC w page is CA, Status)
) the start page. You u could sw witch to oth her pages. (e.g., Int ternet, Wi-
-Fi, Th his page di and splay Wi-F Fi, ETHERN NET and Vo oIP connec ction status s. You cou uld click the e icons
, will le ead to Wi-F Fi, LAN and d VoIP stat tus pages. Fig
.2-3 Overv view Page21/
/71 In nternet W Web Page G Group Pa arental Co his page al Th ontrol lows you t o set the t time limit fo or a client s network usage. F Fig.2-4 Inte ernet\Pare ntal Contro ol Page22//71 W Wi-Fi Web Page Gro oup Ge eneral his page al Th e settings the lows config you make guration of on your w f the 2.4GH wireless-equ Hz and 5G uipped PC Hz wireless on the LAN s features. N side. These mu ust match Fig.2-
-5 Wi-Fi\Ge eneral Page23/
/71
2.4GWi-Fi Network / 5GWi-Fi Network: It may help you to Enable or Disable the 2.4GHz / 5GHz wireless function.
Current Channel: The channel that you choose will be displayed in this field.
Current Bandwidth: The bandwidth that you choose will be displayed in this field.
Current Sideband: The sideband that you choose will be displayed in this field.
Wi-Fi Name (SSID): The SSID for 2.4GHz / 5GHz wireless function.
Interface Type: There are three different modes can be selected. 2.4GHz can be selected 802.11b/g, 802.11b/g/n and 802.11n only; 5GHz can be selected 802.11a, 802.11a/n/ac and 802.11n/ac only.
Sideband (40MHz only): There is Lower and Upper can be selected if Bandwidth 40 MHz was enabled.
Channel: In 802.11 Band 2.4GHz, there are 1 to 11 channels. In 802.11 Band 5GHz, there are 36, 40, 44, 48, 52, 56, 60, 64, 149, 153, 157, 161 channels. Choose the one that is suitable for this device.
The 5.25-5.35GHz and 5.47-5.725GHz DFS bands are not available for USA marketing models
Bandwidth: Select wireless channel width 20/40 MHz is for 2.4GHz Wi-Fi default value, and 20/40/80 MHz is for 5GHz Wi-Fi default value. (Bandwidth taken by wireless signals of this access point.)
Output Power: This setting decides the output power of this device. You may use it to economize on electricity by selecting lower percentage of power output. Control the range of the AP by adjusting the radio output power.
Broadcast SSID: Broadcasting the SSID causes the name of your network to appear in the list of available networks.
Wi-Fi Protection: The method of Wi-Fi protection can be OFF, WPA, WPA2/AES or WPA+WPA2/TKIP+AES.
Network key: The network key is the password that you use to authenticate with your router.
QR Code: Use QR code scanning APP on the smartphone to get Wi-Fi Name (SSID), Wi-
Fi Protection and Network key. Page24/71 Fig.2-6 Wi-Fi\General\QR Code Fig.2-7 Wi-Fi\General\Scanning result
WIFI: S (SSID): ASKEY_B2BC
T (Wi-Fi Protection): WPA
P (Network key): zNyQzYwEGNRTN For Android users, you can install Barcode Scanner app to scan Wi-Fi QR code, and the smart phone will be able to connect automatically without entering the SSID and password. Fig.2-8 Wi-Fi\General\Android APP Page25/71 802.11x Authentication introduction If you enable the 802.11x authentication function, you will have to offer the following information-
WPA (Wi-Fi Protected Access)/WPA2:
It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management. It can provide stronger encryption and authentication solution than none WPA modes. WPA2 is the second generation of WPA security.
WPA/WPA2 Encryption:
There are two types that you can choose, AES, TKIP+AES. TKIP takes the original master key only as a starting point and derives its encryption keys mathematically from this mater key. Then it regularly changes and rotates the encryption keys so that the same encryption key will never be used twice AES provides security between client workstations operating in ad hoc mode. It uses a mathematical ciphering algorithm that employs variable key sizes of 128, 192 or 256 bits. Page26/71 Gu uest Netw Th his page al work lows configguration off the 2.4GH Hz and 5G Hz guest n network. Fig.2-9 W Wi-Fi\Guest t Network Page27/
/71
2.4G Wi-Fi Network / 5G Wi-Fi Network: It may help you to Enable or Disable the 2.4GHz / 5GHz wireless function.
Wi-Fi Name (SSID): The SSID for 2.4GHz / 5GHz Guest wireless function.
Broadcast SSID: Broadcasting the SSID causes the name of your network to appear in the list of available networks.
Wi-Fi Protection: The method of Wi-Fi protection can be OFF, WPA, WPA2/AES or WPA+WPA2/TKIP+AES.
Network key: The network key is the password that you use to authenticate with your router.
QR Code: Use QR code scanning APP on the smartphone to get Wi-Fi Name (SSID), Wi-
Fi Protection and Network key. Fig.2-10 Wi-Fi\General\QR Code Fig.2-11 Wi-Fi\General\Scanning result
WIFI: S (SSID): ASK_G_1_XXXX_0_1
T (Wi-Fi Protection): WPA
P (Network key): 1234567890 Page28/71 For Android users, you can install Barcode Scanner app to scan Wi-Fi QR code, and the smart phone will be able to connect automatically without entering the SSID and password. Fig.2-12 Wi-Fi\General\Android APP Guest LAN Settings A private IP address and Subnet Mask for LAN sub netting. For example 192.168.0.1./ 255.255.255.0.
Configure the IP address numbers for the DHCP server with Lease pool start and Lease pool end.
Configure the IP address lease time with Lease time for DHCP server. Page29/71 802.11x Authentication introduction If you enable the 802.11x authentication function, you will have to offer the following information-
WPA (Wi-Fi Protected Access)/WPA2:
It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management. It can provide stronger encryption and authentication solution than none WPA modes. WPA2 is the second generation of WPA security.
WPA/WPA2 Encryption:
There are two types that you can choose, AES, TKIP+AES. TKIP takes the original master key only as a starting point and derives its encryption keys mathematically from this mater key. Then it regularly changes and rotates the encryption keys so that the same encryption key will never be used twice AES provides security between client workstations operating in ad hoc mode. It uses a mathematical ciphering algorithm that employs variable key sizes of 128, 192 or 256 bits. Page30/71 W WPS his page allo Th of configuring Ac ccess Point (
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/71 W Wi-Fi Clien Th his page sh ts hows all Wi-Fi clients
. Fig.2-14 Wi-Fi\Wi-
Fi Clients Page32//71 Reset This page allows configuration of the wireless network to default. Fig.2-16 Wi-Fi\Reset Page33/71 Se ettings W Web Page G Group La anguage Th his page al ou can cha Yo F ranais or lows config nge the dis r guration of splay langu on the top f language e. English, S uage to E p of the pa age. Suomi,
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/71 Password By default, the username is "user" and password is "user". When the current password is the default one, the user is strongly encouraged to change the default web password. The password can be a minimum of 8 characters, maximum of 20 characters and is case sensitive. If forget your username and password, you may Press "Reset" button on the rear panel more than 5seconds to restore the username and password to default. Note: We are always suggesting you to modify the password. This is a basic protection against wrongful access to the Gateway Web pages. Fig.2-18 Setting\Password Page35/71 Co onfigurati his page al Th pr eviously sa ion lows you t aved. o save you ur current s settings loc cally on yo our PC, or r restore set ttings Fig.2-19 S Setting\Con nfiguration n Save &
to Com To resto the file (
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/71
LA AN his page al Th IS Ps connec lows config ction. guration off the basic features o of the broa adband gatteway relat ted to your r Fig.2
-20 Setting g\LAN Page37/
/71 LED This page allows configuration of the LED brightness. Fig.2-21 Setting\LED Page38/71 MoCA Web Page Group MoCA You will be able to change your MoCA setting here. MoCA is a new technology which utilizes your existing CATV coax at home to form a home networking which will provide high speed home network access. Fig.2-22 MoCA\MoCA Page39/71 St tatus Web b Page Gr roup St tatus Th his page ca trouble sh or an find an o hooting you overview o ur router. of all your router para ameters. T This may help you in optimizing g Fig.2-
23 Status\
\Status Page40/
/71 Vo oice Statu Th his page di Se ecurity, TFT co ompanys s us splays the TP and Pro upport te initializatio ovisioning S echnician if on status o Status. The f youre ha of the MTA e informat aving probl A containing ion can be ems. g Telephon e useful to ny DHCP, your cable e Fig.2-24 Status\Voi ice Status Page41/
/71 Up p/Down S Th his page re us seful to you y entering d By the e CM locki Stream eports curre ur cable co downstrea ng to the s ent CMs u ompanys s m frequen specified fr pstream /
support tec ncy in KHz requency. downstrea chnician if y and clickin am informa youre hav ng Force f ation. The ving proble frequency informatio ms. button, yo on can be ou can forc ce g. 2-25 Sta atus\ Up/D Down Strea am Fi Page42/
/71 Event log This page displays the contents of the SNMP event log. Fig. 2-26 Status\Event log Page43/71 Accessing the Web Configuration (For admin account only) Once your host PC is properly configured; please proceed as follows:
1. Start your web browser and type the private IP address of the Wireless Gateway on the URL field: 192.168.100.1 2. After connecting to the device, you will be prompted to enter username and password. By default, the username is "admin" and password is "admin". This section that introduces the admin account addition pages, and the same as the basic mode pages refer to page 20 ~ 45, please. Internet Web Page Group Advanced This page allows you to configuration of advanced features of the broadband Gateway. Fig.2-27 Internet\Advanced Page44/71
WAN Blocking prevents others on the WAN side from being able to ping your gateway. With WAN Blocking enabled, your gateway will not respond to pings it receives, effectively hiding your gateway. Ipsec PassThrough enables IpSec type packets to pass WAN LAN. IpSec (IP Security) is a security mechanism used in Virtual Private Networks (VPNs).
PPTP PassThrough enables PPTP type packets to pass WAN LAN. PPTP (Point to Point Tunneling Protocol) is another mechanism sometimes used in VPNs. Page45/71 P Port Mapp This page ping allows con nfiguration of Port Fo orwarding a and Port T Triggering. Fig.2-28 In nternet\Po ort Mapping g Port Fo to origin to origin outsider connect you spe Port Tr the WAN game pl work for orwarding nate an IP nate a conn rs. Howeve tion to a pa ecify. riggering N side of y laying PC o r you, each g For LAN connection nection on er, sometim articular PC
WAN co n with a PC to your PC mes you m C on your L ommunicat C on the W C. This prot ay wish fo LAN if the tions, the g WAN; it will tects you f or anyone o destination gateway no ignore att from malici outside to n port (app ormally on tempts of t ious attack be able to plication) m ly allows y the WAN P ks from originate a a ne matches on you PC Some Inte your gatew on the LAN h time you ernet activi way be able N side. Port play the g ties, such e to origina t triggering game. as interact ate connect g is an eleg tive gaming tions durin gant mech g, require ng the gam anism that that a PC o on ur me with you t does this Page46/
/71
Firewall This page allows you to enable/disable, and you can choose Off, Low, Medium, High firewall protection. The Low setting does not block any services/ports, however it does protect against invalid packets and well known attacks. The Medium setting will cause the firewall to drop a packet unless it is on a specific port of allowed services. The High setting is similar to medium, but allows access to even fewer services. The Off setting allows all traffic to pass. Fig.2-29 Internet\Firewall Page47/71 IP Filtering This page enables you to enter the IP address ranges of PCs on your LAN that you dont want to have outbound access to the WAN. These PCs can still communicate with each other on your LAN, but packets they send to WAN addresses are blocked by the gateway. Fig.2-30 Internet\IP Filtering Page48/71 Port Filtering This page enables you to enter the IP address ranges of PCs on your LAN that you dont want to have outbound access to the WAN. These PCs can still communicate with each other on your LAN, but packets they send to WAN addresses are blocked by the gateway. Fig.2-31 Internet\IP Filtering Page49/71 D DMZ Host t age to des Use this p side, for al the WAN s able to acc cess that H signate one l ports. e.g HTTP serve e PC on yo g., if you p er by using our LAN tha put an HTT g your gate at should b TP server o eway IP ad be left acce n this mac ddress as th essible to a chine, anyo he destina all PCs from m one will be tion. Fig.2-32 Internet\D DMZ Host Page50/
/71 Dynamic DNS This page allows to setup for Dynamic DNS server. Fig.2-33 Internet\Dynamic DNS
Dynamic DNS- Turn ON to enable the dynamic DNS function.
Provider- Choose Provider to enable the basic setting.
Domain Name- The domain name that you registered with your DDNS provider.
Account / Email- The account that is registered with your DDNS provider.
Password- The password that you registered with your DDNS provider Click Apply to save the changes. Page51/71 DNS Cache This page allows configuration static DNS in DNS proxy mode. Enter the domain name in plain format (Ex. mydomain.com) Fig.2-34 Internet\DNS Cache Page52/71 U UPnP Enable IGD retrieving or remove D UPnP to the extern e port map allow any nal IP addre pings. local UPnP ess of the P control p device, en point to per numerate e rform a va existing por riety of act rt mapping tions, inclu ude d gs, and add Fig.2-3 35 Interne t\UPnP Page53/
/71 RIIP Setup This page address, a known and delays. allows con and reporti d quickest nfiguration ng interva route to g of RIP pa ls. RIP is u given destin rameters r used in WA nation add related to a AN network resses to h authenticat ks to identi help reduce tion, destin ify and use e congestio nation IP e the best on and Fig.2-36 6 Internet\
\RIP Setup p Page54/
/71 Bridge Mode This page displays configuration Bridge Mode to internet. Fig.2-37 Internet\Bridge Mode Page55/71 D Diagnostic c offers bas This page ping an In When you back to yo ours. To us be display Result will clear the r Results to Note: Firew walls may em. Keep t behind the ul to verify most usefu your LAN s side. sic diagnos nternet dev se the ping yed in the result cont cause ping this in mind y connectiv tic tools fo vice, you s g Test, ente lower part tents. gs to fail b d when pin vity with PC or you to u send a pac er the info t of the win se when co cket to its T rmation ne ndow. Pres onnectivity TCP/IP stac eeded and ss Abort Te y problems ck, and it s press Star est to stop, s occur. sends one rt Test; the e
, and Clear r ut still prov ng a device Cs which d vide you T e that may do not have TCP/IP acce y be behind e firewalls, ess to sele d a firewall such as th cted devic l. Ping is he PCs on es Fig.2-38 Internet\D Diagnostic Page56/
/71 MAC base Passthrough This page allows you configure passthrough CPEs via MAC address. (bypass NAT) Fig.2-39 Internet\MAC base Passthrough Page57/71 Wi-Fi Web Page Group Schedule Schedule the times when you want the Wi-Fi of your router to be turned on or off. When it is turned back on, you return to your chosen Wi-Fi settings. Fig.2-40 Wi-Fi\Schedule Page58/71 MMAC Filter r ng MAC Add By enterin Besides th he list of MA dress, you AC filter, a can config any local PC gure which Cs else wo h local PCs ould be bloc are allowe cked to the ed access t e WAN. to the WAN N. Fig.2-4 1 Wi-Fi\MA AC Filter Page59/
/71 W WMM (Wi This page Quality of i-Fi Multi-
allows you Service (Q
-Media) u to config QoS) which ure Wi-Fi M h is defined Multi-Media d by the IE a (WMM). EEE standa WMM is an n impleme e. rd 802.11e entation of Fig.2 2-42 Wi-Fi\W WMM
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- When ena When Powe ode. Queue e mode. M informat abled, ackn er Save is e ed packets tion Eleme nowledgme enabled, th s are transm nt is includ ent for dat he AP queu mitted whe ded in beac ta are not ues packet en the STA
. con frame. transmitte d. s ts for STAs A notifies A AP Page60/
/71 Settings Web Page Group Remote Access This page allows configuration of the Remote Access. Fig. 2-43 Setting\Remote Access
Allow Remote Management: It may help you to Enable or Disable the remote access function.
Remote User Name: The user name that when you remote access able to login.
Port Number: Configure specific port number when you remote access to GUI.
Remote Password: The remote password that when you remote access able to login.
IP Address: The IP address that you can use to remote access. Page61/71 Internet Time This page display configuration of time servers and the system time obtained from network servers via Simple Network Time Protocol. The system has to be reset for any changes to take effect. Fig.2-44 Setting\Internet Time Page62/71 USB Web Page Group USB Basic This page allows basic control of the USB devices shared over the network. Fig.2-45 USB\USB Basic Page63/71 Media Server This page controls configuration and scanning of the cable modems media server. Fig.2-46 USB\Media Server Page64/71 CPUS Server This page allows control of the USB Printer shared over the network. Fig.2-47 USB\CPUS Server Page65/71 CHAPTER 3: ADDITIONAL INFORMATION Frequently Asked Questions Q. How do I get the system installed?
A. Professional installation from your cable provider is strongly recommended. They will ensure proper cable connection to the modem and your computer. However, your retailer may have offered a self- installation kit, including the necessary software to communicate with your cable ISP. Q. Once my Cable Modem is connected, how do I get access to the Internet?
A. Your local cable company provides your internet service*, offering a wide range of services including email, chat, and news and information services, and a connection to the World Wide Web. Q. Can I watch TV, surf the Internet, and talk to my friends through the Cable Modem at the same time?
A. Absolutely!
Q. What do you mean by Broadband?
A. Simply put, it means youll be getting information through a bigger pipe, with more bandwidth, than a standard phone line can offer. A wider, broader band means more information, more quickly. Q. What is DOCSIS and what does it mean?
A. Data over Cable Service Interface Specifications is the industry standard that most cable companies are adopting as they upgrade their systems. Should you ever decide to move, the Cable Modem will work with all upgraded cable systems that are DOCSIS-compliant.
* Monthly subscription fee applies.
** Additional equipment required. Contact your Cable Company and ISP for any restrictions or additional fees. Page66/71 General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I cant access the internet.
Check all of the connections to your Cable Modem.
Your Ethernet card may not be working. Check each products documentation for more information.
The Network Properties of your operating system may not be installed correctly or the settings may be incorrect. Check with your ISP or cable company. I cant get the modem to establish an Ethernet connection.
Even new computers dont always have Ethernet capabilities be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it.
Check to see that you are using the right type of Ethernet cable. The modem wont register a cable connection.
If the modem is in Initialization Mode, the INTERNET light will be flashing. Call your Cable Company if it has not completed this 5-step process within 30 minutes, and note which step it is getting stuck on.
The modem should work with a standard RG-6 coaxial cable, but if youre using a cable other than the one your Cable Company recommends, or if the terminal connections are loose, it may not work. Check with your Cable Company to determine whether youre using the correct cable. If you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it. If your cable outlet is dead, call your Cable Company.
Verify that the Cable Modem service is DOCSIS compliant by calling your cable provider. Page67/71 Service Information If you purchased or leased your Cable Modem directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company. If you purchased your Cable Modem from a retailer, see the enclosed warranty card. Page68/71 Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. For operation within 5.15 ~ 5.25GHz frequency range, it is restricted to indoor environment. This device meets all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules. Page69/71 FOR MOBILE DEVICE USAGE (>32cm/low power) Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 32cm between the radiator & your body. FOR COUNTRY CODE SELECTION USAGE (WLAN DEVICES) Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all Wi-Fi products marketed in US must fix to US operation channels only. Page70/71 CAUTION for UL (Check caution label on gift box) North American Cable Installer:
This reminder is provided to call your attention to Article 820.93 of the National Electrical Code
(Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical. Page71/71
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2017-12-07 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX | Class II Permissive Change |
2 | 2017-10-03 | 5745 ~ 5825 | NII - Unlicensed National Information Infrastructure TX | Original Equipment |
3 | 2412 ~ 2462 | DTS - Digital Transmission System |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 | Effective |
2017-12-07
|
||||
1 2 3 |
2017-10-03
|
|||||
1 2 3 | Applicant's complete, legal business name |
Askey Computer Corp
|
||||
1 2 3 | FCC Registration Number (FRN) |
0006923098
|
||||
1 2 3 | Physical Address |
10F, No. 119, JIANKANG RD. ZHONGHE DIST.
|
||||
1 2 3 |
10F, No. 119, JIANKANG RD.
|
|||||
1 2 3 |
NEW TAIPEI CITY, N/A
|
|||||
1 2 3 |
Taiwan
|
|||||
app s | TCB Information | |||||
1 2 3 | TCB Application Email Address |
t******@us.bureauveritas.com
|
||||
1 2 3 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
app s | FCC ID | |||||
1 2 3 | Grantee Code |
H8N
|
||||
1 2 3 | Equipment Product Code |
TCG310
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 | Name |
J******** C******
|
||||
1 2 3 | Title |
Director
|
||||
1 2 3 | Telephone Number |
886 2******** Extension:
|
||||
1 2 3 | Fax Number |
886 2********
|
||||
1 2 3 |
j******@askey.com.tw
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 06/06/2018 | ||||
1 2 3 | 04/01/2018 | |||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 | Equipment Class | NII - Unlicensed National Information Infrastructure TX | ||||
1 2 3 | DTS - Digital Transmission System | |||||
1 2 3 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Cable Modem | ||||
1 2 3 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | Yes | ||||
1 2 3 | No | |||||
1 2 3 | Modular Equipment Type | Does not apply | ||||
1 2 3 | Purpose / Application is for | Class II Permissive Change | ||||
1 2 3 | Original Equipment | |||||
1 2 3 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 | Grant Comments | Class II Permissive Change for adding DFS bands by software enabling. This device complies with the Dynamic Frequency Selection (DFS) requirements as a master device. Power listed is the maximum combined conducted output power. End-users and responsible parties must be provided with operating and installation instructions to ensure RF exposure compliance. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 32 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter, except the collocation as described in this filing or in accordance with FCC multi-transmitter product guidelines. This device has 20 MHz, 40 MHz and 80 MHz bandwidth modes. Operations in the 5.15-5.25GHz band are restricted to indoor usage | ||||
1 2 3 | Output power listed is maximum combined conducted. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 32cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and responsible parties must be provided with operating and installation instructions to ensure RF exposure compliance. This device has 20MHz, 40MHz and 80MHz bandwidth mode. Operation in the band 5.15-5.25GHz is restricted for indoor usage only. | |||||
1 2 3 | Output power listed is maximum combined conducted. The antenna(s) used for this transmitter must be installed to provide a separation distance of at least 32cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter. End-users and responsible parties must be provided with operating and installation instructions to ensure RF exposure compliance. This device has 20MHz and 40MHz bandwidth mode. | |||||
1 2 3 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 | Firm Name |
Bureau Veritas CPS (H.K.) Ltd., Taoyuan Branch
|
||||
1 2 3 | Name |
R******** C****
|
||||
1 2 3 | Telephone Number |
+886-******** Extension:
|
||||
1 2 3 | Fax Number |
+886-********
|
||||
1 2 3 |
r******@tw.bureauveritas.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15E | 38 CC MO | 5180 | 5240 | 0.432 | |||||||||||||||||||||||||||||||||||
1 | 2 | 15E | 38 CC MO ND | 5260 | 5320 | 0.165 | |||||||||||||||||||||||||||||||||||
1 | 3 | 15E | 38 CC MO ND | 5500 | 5720 | 0.175 | |||||||||||||||||||||||||||||||||||
1 | 4 | 15E | 38 CC MO | 5745 | 5825 | 0.716 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15E | 38 CC MO | 5180 | 5240 | 0.432 | |||||||||||||||||||||||||||||||||||
2 | 2 | 15E | 38 CC MO | 5745 | 5825 | 0.716 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15C | CC MO | 2412.00000000 | 2462.00000000 | 0.4100000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC