FCC ID: H8N-ASK-SFE116 LTE Network Extender

Askey ASK-SFE116 LTE Network Extender User Guide 1 Getting Started ................................................................................................................................. 4 Inside the Box .................................................................................................................................. 4 1.1 1.2 Your Extender .................................................................................................................................. 4 1.3 Reset Button .................................................................................................................................... 5 1.4 Requirements .................................................................................................................................. 5 1.5 Safety .............................................................................................................................................. 5 2 Setup................................................................................................................................................. 6 2.1 Extender ........................................................................................................................................... 6 2.1.1 LCD Display ........................................................................................................................... 7 2.2 GPS

.............................................................................................................................................. 8 2.3 Wall Mount (Optional Outbox Accessory) ..................................................................................... 10 2.4 Making a Call .................................................................................................................................. 13 3 Web Admin UI ................................................................................................................................. 14 3.1 Admin Website Overview .............................................................................................................. 14 3.2 Sign In ............................................................................................................................................ 16 3.3 Home ............................................................................................................................................ 19 3.4 Connected Devices ........................................................................................................................ 20 3.5 Settings .......................................................................................................................................... 22 3.5.1 Network .............................................................................................................................. 22 3.5.2 Advanced ............................................................................................................................ 24 3.5.3 Time Zone ........................................................................................................................... 26 3.5.4 Reset ................................................................................................................................... 27 3.6 About ............................................................................................................................................ 28 3.6.1 Status & Alarms .................................................................................................................. 28 3.6.2 GPS ..................................................................................................................................... 30 3.6.3 Support ............................................................................................................................... 31 4 Configuring Your Firewall ................................................................................................................ 32 5 Troubleshooting .............................................................................................................................. 33 5.1 Capacity & Network Coverage ....................................................................................................... 34 5.2 LCD Display Messages & Error Codes ............................................................................................ 34 1.1 Inside the Box LTE Network Extender Power Adapter Ethernet Cable Cable Clip x 5 1.2 Your Extender The Power LED displays either white or red depending on device mode. The extender features an internal GPS module that can be accessed by removing the bottom cover. Refer to 2.2 GPS for more information. The LCD Display shows status information regarding GPS satellites tracked and number of LTE devices The Display Button toggles additional device information on the LCD display. connected. 1.3 Reset Button The extenders reset button is on the backside of the device, enables you to reset the device back to its original factory state. This can be useful for troubleshooting, resetting passwords, or if you experience any difficulty with your device. Performing a reset will reset all settings and configurations (factory reset). To perform a reset, press and hold the reset button for at least 10 seconds, until the Power LED displays solid white, indicating a reset. Wait a few minutes for device to restart. 1.4 Requirements This device only supports Verizon Wireless 4G LTE mobile handsets with Advanced Calling turned on. Refer to 2.4 Making a Call for more information. The 4G LTE Network Extender must be connected to an available LAN port on a router or modem with always-on Internet access with minimum download speed of 10 Mbps and an upload speed of 5 Mbps. Speeds of 20 Mbps download and 10 Mbps upload or higher are recommended. The 4G LTE Network Extender requires a continuous GPS signal from the provided GPS antenna. To find GPS at initial power up, four strong GPS satellite signals must be available. For better GPS signal strength, please pull out and unwrap 23 GPS extension cable which is stored at the back of the extender to position the GPS antenna as close to a window as possible. Refer to 2.2 GPS Home satellite broadband access is not supported. 1.5 Safety WARNING: Reproductive Harm www.P65Warnings.ca.gov WARNING OF 911 LIMITATIONS: 911 or enhanced 911 services may be limited in areas outside of wireless network coverage. This device extends the reach of wireless network coverage in your area. Therefore, in the event of an electrical power outage, broadband connection failure, termination of broadband service or other service disruption, you may not be able to make 911 calls using this device. Always be prepared to report your location to public safety. FCC Radiation Exposure Statement: To ensure the safety of users, the FCC has established criteria for the amount of radio frequency energy various products may produce depending on their intended usage. This product has been tested and found to comply with the FCCs exposure criteria. This product should be installed and operated with minimum distance 20cm between the radiator and your body. Place your LTE Network Extender at least 10 feet away from products that generate electromagnetic radiation (e.g., microwave oven). Use only the included power adapter, using any other power source may damage the extender. Your LTE Network Extender can be setup by following the procedures explained in this section. Before installing the LTE Network Extender, remember to confirm that your package contains all components, and review the Product Safety and Warranty document included in the package. 2.1 Extender 1. Its recommended to place the LTE Network Extender near a window or otherwise elevated location such as on a bookshelf or cabinet, for best results. Note: In below picture, LTE Network Extenders power cord and Ethernet cable are marked in black; routers power cord and Ethernet cable are marked in gray. 2. Using the provided Ethernet cable, connect an available LAN port on your router to the LAN port on your LTE Network Extender. 3. Connect the included power adapter to the LTE Network Extenders DC 12V power port and plug the power adapter into an available power outlet. 4. The Power LED should blink white when the LTE Network Extender is plugged in, to indicate the initialization and startup process. If the Power LED displays solid red, this indicates a hardware issue/problem. 5. The extender will automatically begin the initialization and startup process after the power adaptor and the Ethernet cable are plugged into. This process may take 5 to 60 minutes depending on GPS signal conditions. 6. During this process, the LTE Network Extender will attempt to acquire a local IP address, followed by connecting to the Verizon network, and then searching for a GPS signal. For proper operation and E911 service, a GPS signal is required. If a GPS signal is not acquired after 30 to 60 minutes, please refer to 2.2 GPS. The GPS signal acquisition status can be checked using the Web Admin UI as shown in 3. Web Admin UI 7. To finish the startup process, the LTE Network Extender will download any necessary software updates and configuration data. When the startup process is complete, the Power LED will return to solid white and the LED Display will show Service Active. LCD Display 2.1.1 The LCD Display can display additional information: the LTE Network Extender IP address, MAC address, serial number, GPS Satellites connected, and mobile devices connected. Press the Display Button on the left panel of the extender to toggle through information screens. Refer to 5.2 LCD Display Messages & Error Codes for more information on other messages or errors that the LCD may display. 2.2 GPS If a GPS signal is not acquired after 30-60 minutes, you can use the internal GPS antenna to improve reception. Its recommended to position the GPS antenna beside a window. To take out and reposition the GPS antenna, follow the instructions below. 1. Turn off the LTE Network Extender. 2. Remove the rear cover on the 4G LTE Network Extender. 3. Take out the GPS antenna and unwrap the cable. 4. Return the plastic cable holder into place inside the extender. 5. Reattach the rear cover. back into place. 6. Ensure that the GPS cable is running through the notch in order to properly fasten the rear cover 7. Place the antenna close to a window. If needed you can use double-sided tape to secure the bottom of the GPS antenna in place, although take care not to cover the antenna with tape. 8. Turn your LTE Network Extender back on and wait for it to begin searching for a GPS signal. Four strong GPS satellite signals are required for a GPS location fix the process may take up to 60 minutes. 9. If still encountering problems, check the GPS signal on the GPS page of the Web Admin UI. If you cannot verify that the extender can consistently track 4 or more strong GPS satellite signals, then try another location for the GPS antenna where the signal may be better. 2.3 Wall Mount (Optional Outbox Accessory) A separate wall-mount bracket package is available (sold separately) for your LTE Network Extender. This enables you to fix your extender directly to a wall for better positioning. 1. Screw the included wall mount bracket into desired position on a wall securely, ensuring its the correct way up. (Screws are included with the wall-mount). 2. Make sure all cables are already connected to your 4G LTE Network Extender. 3. Align your extender to the bracket (your extender should be oriented with the LCD screen in the bottom left corner), and press firmly into place until it slots onto the bracket securely. The extender can be slightly rotated on the wall mount bracket if needed. Do not rotate your extender beyond 22.5 degrees to the left, or 30 degrees to the right on the wall mount bracket. Doing so can result in the extender falling from the bracket. 2.4 Making a Call When your extender is operational, you can use it make calls with your Verizon mobile phone. To do so, your phone must be within 50 feet of the LTE Network Extender and have Advanced Calling switched on. Advanced Calling settings vary according to operating systems:

Android: Go to Settings > Advanced Calling and turn on. Apple iOS: Go to Settings > Cellular > Cellular Data Options > Enable LTE > Voice & Data. Additionally, on the My Verizon Mobile App, enable Advance Calling feature for your phones. Windows: Go to Settings > Cellular + SIM > SIM settings and turn on Advanced Calling. On some devices, it may be found in Wireless Calling, HD Voice, VoLTE call or similar. With Advanced Calling switched on, you can verify your Verizon phones are connected to the LTE Network Extender:

1. Dial #48 from your mobile phone 2. You should hear the following confirmation: You are under LTE Network Extender coverage 3. Some phones may show a home icon when connected to the LTE Network Extender. The LTE Network Extenders coverage can vary according to environmental factors, interference and strength of external cell towers. The LTE Network Extender Web Admin UI enables you to configure features, see the extenders status and make changes to settings. Using a computer connected to the same network (same router) as the LTE Network Extender, follow the steps below to access the Web Admin UI:

1. Toggle information on the extenders LCD Display by pressing the Display Button (left panel), until you see your extenders IP address displayed. 2. Enter the IP address into the address bar of a web browser e.g. http://<LTE Network Extender IP Address>

3. You will arrive to the Web Admin UI Home screen as shown in the next section. 3.1 Admin Website Overview The Web Admin UI provides detailed status information and access to a range of functions and settings. Use the main menu on the left side to navigate. When you navigate to another page, or click the Sign In icon, you will be prompted to Sign In as shown in the next section. Icons in the top right corner of the Home screen provide a quick display of 4G Service Status, GPS Status, Connected Devices and Sign In Status. 3.2 Sign In When you arrive to the Web Admin UI, you will need to sign-in with the admin password to continue. Youll be prompted to sign-in when you attempt to navigate to another page, or when you click the Sign-

In icon in the top right. 1. Enter the admin password and click Sign In. The default admin password is LTEFemto + last 4 digits of the extenders unique MAC ID (e.g., LTEFemtoBED0). You can find your extenders MAC ID displayed on the label on the back of the extender as shown below:

2. If you already changed the password and have forgotten it, use the Forgot Admin Password link. You will be prompted with the Security Challenge Question, which when answered correctly will reset the password back to default. Take care that passwords are case sensitive the last four digits of the MAC ID should be entered in UPPER case. You can reset the password back to the default admin password anytime if needed, by resetting your extender back to its factory default settings. This resets all settings back to factory default state. Refer to 1.3 Reset Button for more information. 3.3 Home The Home page displays an overview of your extenders basic information such as Operational Status, IP Address and MAC Address and others. System Information Operational Status Operational Mode IP Address MAC Address Software Version Location Map Current operational status of the LTE Network Extender. Current operational mode (Open, Hybrid, or Closed) of the LTE Network Extender. The Internet Protocol (IP) address of the LTE Network Extender. Displays the MAC address of the extender. MAC address is a unique hardware identifier used to identify devices in a network. This MAC address can also be found on the back label of the LTE Network Extender. Displays the software version of the extender. Displays the GPS coordinates acquired by the extenders GPS antenna. This is the physical location of the LTE Network Extender and is provided for E911 calls. Links to the GPS location (above) on Bing Maps. Requires GPS Status to be Location Acquired (Refer to 3.6.2 GPS). 3.4 Connected Devices The Connected Devices page displays information about connected devices (phone, tablets, or other 4G LTE devices). Current Connections Total Connections Emergency Calls Number of total wireless devices currently connected to the LTE Network Extender with an active call or data session. Number of wireless devices currently connected to the LTE Network Extender with an active E911 call to emergency services. 3.5 Settings 3.5.1 Network The Network page displays information about IPv4 and IPv6 settings. You can enable or disable DHCP Server for your extender to be dynamically allocated IP address settings, or manually set IP address and DNS values (when DHCP is disabled). Backhaul limit (affects uplink speeds served by the LTE Network Extender only) and MTU size can also be set here. Mode Mode DHCP IPv4 Default Gateway IP Address Subnet Mask Primary DNS Secondary DNS MTU Size IPv4 mode. DHCP is enabled by default. When enabled, IP configuration is provided by the local DHCP server. When disabled, specify a static IP configuration for the extender manually. Displays default gateway IP address. When DHCP is disabled, enter the default gateway IP address here. Displays local IPv4 IP address of the extender. When DHCP is disabled, enter the IPv4 address here. Displays subnet mask of the extender. When DHCP is disabled, specify a subnet mask here. Displays the primary DNS server IP address. When DHCP is disabled, enter the primary DNS server IP address here. Displays the secondary DNS server IP address. When DHCP is disabled, enter the secondary DNS server IP address here. Maximum Transport Unit (MTU) defines the maximum packet size for data transmission over the network. The default setting is recommended. When set too high, users may experience poor voice quality and increased latency. If set too low, overall bandwidth consumption will be increased and users may experience lower data speeds. Advanced 3.5.2 Advanced Settings enables you to configure the LTE Network Extenders output power and view neighboring cell towers detected during initialization and startup. Provides information on extender positioning relative to other Verizon cell sites and LTE Network Extenders in the network, in the case of multiple network extender clusters. Last Data Refresh Local time when the page was last refreshed. 4G LTE Network Extender Information Displays the extenders cell network identifier information: Network ID, CELL ID, Physical CELL ID (PCI) and EARFCN. Network ID (PLMN) and Cell ID (ECGI) are linked by a hyphen. Transmit Power The transmit power of the extender can be adjusted using the slider according to requirements, from maximum (100 % = 20dBm) to minimum (0 % = 10dBm). Digital attenuation in 0.1 dB steps from 10dBm to 20dBm is used to achieve this. Neighboring Cells Detected Displays OTAR results. Can assist a multi-4G LTE Network Extender cluster with positioning and power selection. Network ID: PLMN of the detected cell. EARFCN: This is the EARFCN of the detected cell. Cell ID: ECGI of the detected cell. PCI: PCI of the detected cell. Cell Type: Displays 4G LTE Network Extender if the Cell Tower ID is within range reserved for the 4G LTE Network Extender(s). Otherwise, displays Macro. RSRP: Displays the measured RSRP in dBm of the detected cell. An icon is provided alongside the RSRP value indicating if the detected cell is too-close (high RSRP) and may be causing interference; or if it is too far (low RSRP) and handover may be an issue. Note the distance between two 4G LTE Network Extenders using the same band should be at least 170% of the distance of its coverage radius to avoid LTE interference. In other words, if an LTE Network Extender has a 100ft coverage radius in a given environment, the next closest LTE Network Extender using the same band should be at least 170ft away. If two LTE Network Extenders are using different bands from each other, they can be side by side. Time Zone 3.5.3 The extender features built-in time zone and daylight savings settings to configure for your device. Time zone settings only affect timestamps and logs where featured throughout the Web Admin UI. Admin Web Time Zone Observe Daylight Saving?

Select your time zone (or closest) from the options in the drop-down menu. Select whether to observe daylight savings or not for the selected time zone, using the check box. Daylight saving is not supported for Atlantic (AT), Samoa (ST) & Chamorro

(ChT) time. Reset 3.5.4 If the LTE Network Extender malfunctions or is not responding, it is recommended to restart the device or perform a factory reset. Using the Reset page interface you can perform a Complete Restart, Quick Restart or Factory Reset. Be aware that a factory reset will reset all settings and configurations back to factory default settings. Complete Restart, Quick Restart and Factory Reset are rejected during active E911 calls on the extender. You can also perform a factory reset using the physical reset button on the backside of the extender. Refer to 1.3 Reset Button for more information. Complete Restart Use this button to remotely perform a complete restart of the LTE Network Extender when it is not physically reachable. A complete restart will cause the LTE Network Extender to perform a re-scan of the neighboring cell. If the LTE Network Extender has active E911 calls, the reset will be rejected. Quick Restart Factory Reset 3.6 About Use this button to remotely power reset the LTE Network Extender when it is not physically reachable. If the LTE Network Extender has active E911 calls, the reset will be rejected. Use this button to remotely factory reset the LTE Network Extender when it is not physically reachable. If the LTE Network Extender has active E911 calls, the reset will be rejected. NOTE: Factory reset will revert all custom settings (e.g. Admin GUI password, Static IP configuration) to factory defaults. Status & Alarms 3.6.1 The Status & Alarms tab on the About page shows the connectivity status, operational status and alerts that can be used for diagnostics and troubleshooting. If the connectivity status shows a server as Not Reachable, confirm that the Network Extender is properly connected to the router and has acquired an IP Address. For LAN/Routers with a firewall enabled, please see Chapter 4 Configuring Your Firewall. Last Data Refresh Local time when the page was last refreshed. Active Alarms Displays any active alarms on the LTE Network Extender. Alarms may prevent your extender from coming into service. Please refer to the Description column in the table for more information and reference 5.1 LCD Display Messages and Error Codes for more help. Alarms History Displays a log of the LTE Network Extenders last 100 alarms including active or cleared alarms. GPS 3.6.2 The GPS page displays GPS status information and includes GPS Satellite IDs, signal quality and signal strength descriptions. This screen can assist with effective placement of your LTE Network Extender to acquire the better GPS signals. Last Data Refresh Local time when the page was last refreshed. GPS GPS Status GPS Satellite ID GPS Signal Quality

(dB) Displays GPS signal status i.e. whether the LTE Network Extender has acquired GPS signals or not. If Location Acquired is not displayed, the LTE Network Extender will not come into service. Lists GPS satellites which are currently being detected, including each satellite's unique identifier ID. Displays the signal-to-noise ratio in dB for each GPS signal, where a higher value means better quality. Description Describes each signal as Strong, Fair or Weak according the Signal Quality level. Strong signal is required for your extender. Consider repositioning your LTE Network Extender if these descriptions are Fair or Weak, or using the internal GPS antenna (refer to 2.2 GPS). Support 3.6.3 The Support page displays contact details and links to relevant information for a range of customer support enquiries. Device Support Page and User Guide Community Forums Attend a Wireless Workshop Customer Support Phone Hyperlink to the operators support pages. Hyperlink to the operators community forums. Hyperlink to the operators wireless workshops Phone number for the operators customer support. In most cases, the LTE Network Extender can connect and automatically configure network settings, with minimal user involvement. In cases where local firewall settings may need to be configured, refer to the information below:

Destination Protocol Destination Port Notes GPS Assistance Server TCP 80 DNS Server UDP/TCP 53 NTP Server UDP/TCP 123 VzW SeGW UDP 500/4500 VzW SeGW ESP/50 NA LTE Network Extender ESP/50 NA More than one port may be used for multiple device installation When NAT/PAT is not present When NAT/PAT is not present Firewall Settings Source LTE Network Extender LTE Network Extender LTE Network Extender LTE Network Extender LTE Network Extender LTE Network Extender The Power LED is off. Check that the power adapter is properly inserted into the 12V DC Power Port on the back of the LTE Network Extender, and that it is securely connected to a working power outlet. The LTE Network Extender has not acquired a GPS signal after one hour or more. Try to position your LTE Network Extender in a new location. An ideal location is as close to a window as possible, in an open area with few surrounding obstructions. Elevating the extender on a cabinet or shelf etc. may also help. Ensure that other devices are not interfering with your extender: your LTE Network Extender should be at least 10 feet away from any communications device or appliance that generates electromagnetic radiation such as microwave ovens or Wi-Fi routers. Take out the internal GPS antenna as described in 2.2 GPS and place it close to a window. If using another/other LTE Network Extender(s), ensure that their GPS antennas are at least 150 mm Ensure that the GPS antenna is connected properly. The GPS antenna must always be connected to the apart. LTE Network Extender for operation. If you cannot reposition the extender or the internal GPS antenna and acquire a signal, you may need to separately purchase and install an external outdoor antenna. Unable to make a call using the LTE Network Extender. Make sure the extender is powered on and operational. Ensure that your router is working properly and has an active Internet connection. Usually the Internet activity LED on your router should display some activity to indicate this. Refer to the support documentation of your router for more information. Make sure you are within coverage range of your LTE Network Extender (see 5.1 Capacity & Coverage). Check that Advanced Calling is turned on for your Verizon phone as shown in 2.4 Making a Call. Verify that your Verizon phone is connected to the LTE Network Extender by dialing #48. LTE Network Extender Activation Confirm that your LTE Network Extender was activated at the time of purchase. If not, call Verizon Wireless Customer Service at (800) 922-0204 or call *611 from your Verizon Wireless mobile phone and select the option for technical support. Before contacting Verizon Wireless Customer Service, please confirm:

Your router is working properly and has an active Internet connection. Usually the Internet activity LED on your router should display some activity to indicate this. Refer to the support documentation of your router for more information. Your LTE Network Extender is receiving a GPS signal. You can check this by using the Display Button to view GPS information on the LCD screen (see 2.1.1 LCD Display), and on the GPS page of the Web Admin UI (see 3.6.2. GPS). 5.1 Capacity & Network Coverage Your LTE Network Extender has the following capacity and coverage:

Capacity: Up to fourteen active users + one channel reserved for E911 calls + one channel reserved for redirect. Coverage: Approximately 7500 square feet (50-foot radius) Coverage may vary based on environmental factors, floor plan and RF absorption of building materials. 5.2 LCD Display Messages & Error Codes The following messages or error codes may appear on the display of the LTE Network Extender during operation or startup process:

Startup Startup Startup Startup Startup Booting up. Factory reset restarting Please wait Factory reset: shutting down. Factory reset: starting up. Hardware initializing Please wait... Hardware initializing. Hardware Error 2A Please check user guide The LTE Network Extender has a Hardware Error disrupting its normal booting-up process, please try restarting the device. If the error persists, please call Customer Service (800-922-0204). Startup Startup Startup Startup Startup Startup Startup Startup Startup Hardware Error 2B Please check user guide The case of the LTE Network Extender has been opened against normal procedure, and the device can no longer provide service. Please call Customer Service (800-922-0204). Software initializing Please wait... Software initializing. Software Error 3A Please check user guide The LTE Network Extender has a Software Error disrupting its normal booting-up process, please try restarting the LTE Network Extender. If the error persists, please call Customer Service (800-

922-0204). Connecting to Router Please wait... Acquiring local IP address. Connection Error 4A Check ethernet cable The Ethernet port on the LTE Network Extender is not operational, please check the Ethernet cable is properly connected at both ends, and that the switch, router or Internet gateway is turned on. Connecting to CMP server Please wait... Getting certificate from CMP server. Server Error 5A Please check user guide The LTE Network Extender has failed to get certificate from the CMP server, please contact your network administrator. If the issue persists, please call Customer Service (800-922-0204). Searching GPS signal Please wait... up to 10mins GPS acquisition. GPS Insufficient Error 6A Please check user guide The LTE Network Extender has failed to acquire minimally required GPS signal, please try to move your GPS antenna closer to the window, refer to 2.1 Setup: Extender, 2.2 Setup: GPS & 5. Troubleshooting. If the issue persists, please call Customer Service (800-922-0204). Startup Startup Startup Startup Startup Startup Startup Startup Startup GPS antenna Error 6B Please check GPS antenna connection No GPS antenna is detected in the LTE Network Extender, please make sure a GPS antenna module is set up and connected to the device. If the issue persists, please call Customer Service (800-

922-0204). GPS clock Error 6C Please check user guide The LTE Network Extender failed to receive a clock signal from its GPS module, please try to move your GPS antenna closer to the window, refer to 2.1 Setup: Extender, 2.2 Setup: GPS & 5. Troubleshooting. If the issue persists, please call Customer Service (800-922-0204). Connecting to SeGW server Please wait... SeGW discovery and IPsec setup (init/serv). Server Error 7A Please check user guide The LTE Network Extender failed to establish IPSec tunnel to connect to SeGW, please check the LAN/firewall settings (refer to 4. Configuring Your Firewall) or contact your network administrator. If the issue persists, please call Customer Service

(800-922-0204). Connecting to HeMS server Please wait HeMS discovery and download of configuration file. Server Error 8A Please check user guide The LTE Network Extender receives incorrect provisioning parameters from HeMS, for example, incorrect bandwidth, wrong command sequence in setting EARFCN for ANR or unsupported band. If the issues persists, please call Customer Service (800-

922-0204). Out of service area Error 8B Please check user guide The LTE Network Extender is out of Verizon's service area; it could be that Verizon service is not available in your area. Please try to restart your device, if the issue persists, please call Customer Service (800-922-0204). Server Error 8C Please check user guide The LTE Network Extender received "403 Forbidden" error message from the management server. Please try to restart your device. If the issue persists, please call Customer Service (800-

922-0204). Server Error 8D Please check user guide The LTE Network Extender received "500 Internal Server Error"

from the management server. Please try to restart your device. If the issue persists, please call Customer Service (800-922-0204). Startup Startup Startup Startup Startup Info Info Info Info Server Error 8E Please check user guide The LTE Network Extender is put into maintenance mode

(Admin=0) by the management server, and no UE can register on the device. If the issue persists, please call Customer Service

(800-922-0204). Connecting to HeGW server Please wait Serving HeGW discovery. Server Error 9A Please check user guide The LTE Network Extender failed to connect to the HeNB Gateway, please check the LAN/ firewall settings or contact your network administrator. If the issue persists, please call Customer Service (800-922-0204). Server Error 9B Please check user guide The LTE Network Extender failed to communicate with Verizon's backend network, please check the LAN/firewall settings or contact your network administrator. If the issue persists, please call Customer Service (800-922-0204). Server Error 9C Please check user guide The LTE Network Extender detects a PCI collision problem with the PCI setting assigned by the management server. Please try restarting your device. If the issue persists, please call Customer Service (800-922-0204). Service Active Press the button to view device information. 9/11 Satellites connected 0/14 Devices connected Service:

Active, Open IP address:

10.1.107.26 Mac address:

F8:5B:3B:36:BA:2C Displays GPS satellite connections & connected devices. Displays LTE Network Extender information. Device serial number:

SC0201900025 Displays LTE Network Extender information. System System System Ethernet GPS GPS GPS Service Service Service No service Error 20 The device is overheating Please check user guide The LTE Network Extender is overheating; please place this device in a cool area where the temperature is between 32-122 degrees Fahrenheit. No service Error 21 Please check user guide The LTE Network Extender is experiencing a catastrophic hardware failure with the antenna. Please call Customer Service

(800-922-0204). No service Error 22 Please check user guide There is an abnormally low transmission signal from your LTE Network Extender affecting the functionality of the device. The device will try to reboot itself in a moment; please don't unplug your extender. If the issue continues after auto-reboot, please call Customer Service (800-922-0204). No service Error 23 Please check user guide The Ethernet port on the LTE Network Extender is not operational, please check the Ethernet cable is properly connected at both ends, and that the switch, router or Internet gateway is turned on. GPS antenna Error 24 Please check user guide No GPS antenna is detected in the LTE Network Extender, please make sure a GPS antenna module is set up and connected to the device. If the issue persists, please call Customer Service (800-

922-0204). GPS antenna Error 25 Please check user guide The LTE Network Extender has not been able to acquire a GPS signal for the past 24 hours. As a result, the device can no longer provide service. Please try to move your GPS antenna closer to the window. If the issue continues, you may need to acquire an outdoor GPS antenna. GPS signal Error 26 Please check user guide The LTE Network Extender has failed to acquire the minimally required GPS signal, please try to move your GPS antenna closer to the window, refer to 2.1 Setup: Extender, 2.2 Setup: GPS & 5. Troubleshooting. If the issue persists, please call Customer Service (800-922-0204). No service Error 27 Please check user guide The LTE Network Extender failed to establish IPSec tunnel to connect to SeGW, and the device can no longer provide service to your mobile devices. Please check the LAN/firewall settings or contact your network administrator, if the issue persists, please call Customer Service (800-922-0204). Out of service area Error 28 Please check user guide The LTE Network Extender is out of Verizon's service area; it could be that Verizon service is not available in your area. Please try restarting your device again. If the issue persists, please call Customer Service (800-922-0204). No service Error 29 Please check user guide The LTE Network Extender receives "403 Forbidden" error message from the management server. Please try restarting your device. If the issue persists, please call Customer Service (800-

922-0204). No service Error 30 Please check user guide The LTE Network Extender receives "500 Internal Server Error"

from the management server. Please try restarting your device. If the issue persists, please call Customer Service (800-922-0204). No service Error 31 Please check user guide The LTE Network Extender is put into maintenance mode

(Admin=0) by the management server, and no UE can register on the device. If the issue persists, please call Customer Service

(800-922-0204). No service Error 32 Please check user guide The LTE Network Extender failed to connect to the HeNB Gateway, please check the LAN/ firewall settings or contact your network administrator. If the issue persists, please call Customer Service (800-922-0204). No service Error 33 Please check user guide The LTE Network Extender detects a PCI collision problem with the PCI setting assigned by the management server. Please try restarting your device. If the issue persists, please call Customer Service (800-922-0204). No service Error 34 Please check user guide The LTE Network Extender has a communication failure with Verizons network, preventing your device from providing service to mobile devices. Please try restarting your extender. If the issue persists, please call Customer Service (800-922-0204). System msg Error 35 Please wait We will retry shortly The LTE Network Extender experienced failure while upgrading its software. The device will try to reboot itself in a moment; please don't unplug your device. If the issue continues after auto-

reboot, please call Customer Service (800-922-0204). Updating software please wait Upgrading software. Configuration updated. Restarting Please wait... System restarting after a configuration update e.g. changed band. Restarting Please wait... System restarting. Service Service Service Service Service System System System System

SKU: ASK-SFE116 SN: SC0201500001 MAC: B4EEB4EABEDO Date Code: 20200422 Rating: 12V ===1.5A MADE IN Taiwan arenes)

Date: 2020-08-11 FCC ID: H8N-ASK-SFE116 A U T H O R I Z A T I O N L E T T E R To whom it may concern:

We, the undersigned, hereby authorize Andrea Hsia / Supervisor of Bureau Veritas Consumer Products Services (H.K.) Ltd., Taoyuan Branch (BV CPS Taoyuan) of Taiwan to act on our behalf in all manners relating to FCC application for equipment authorization, including signing of all documents relating to these matters. Any and all acts carried out by Andrea Hsia / Supervisor of BV CPS Taoyuan on our behalf shall have the same effect as acts of our own. If you have any questions regarding the authorization, please dont hesitate to contact us. Sincerely yours,

Name: John Chiou Title: Director ASKEY COMPUTER CORP. TEL: 02-2228-7588

Date: 2020-08-05 FCC ID: H8N-ASK-SFE116 To the attention of Federal Communications Commission Authorization and Evaluation Division Confidentiality Request Pursuant to Sections 0.457 and 0.459 of the Commissions Rules, the Applicant hereby requests confidential treatment of information accompanying this Application as The above materials contain trade secrets and proprietary information not customarily released to the public. The public disclosure of these matters might be harmful to the Applicant and provide unjustified benefits to its competitors. The Applicant understands that pursuant to Rule 0.457, disclosure of this Application and all accompanying documentation will not be made before the date of the Grant outlined below:

Schematics Block Diagram Part list Tune-up Procedure Operating Description for this application. Sincerely yours,

Name: John Chiou Title: Director ASKEY COMPUTER CORP. TEL: 02-2228-7588