AI Service Robot Instruction Manual Product Model: OS-R-SD03 Disclaimer Thank you for purchasing the product of Beijing OrionStar Technology Co., Ltd.
(hereinafter referred to as "OrionStar"). Before using this product, please read this Disclaimer (hereinafter referred to as "this Disclaimer") and the User Manual of OrionStar AI service robot (hereinafter referred to as "User Manual") carefully to ensure the correct setting of this product. Failure to follow this Disclaimer and the User Manual may cause personal injury, or damage to this product or its surroundings. OrionStar reserves the nal interpretation right of this Disclaimer, the User Manual and all related documents of this product (hereinafter collectively referred to as "product documents"), and the right to update the product documents at any time without prior notice. Please visit the ocial website of OrionStar (https://www.orionstar.com) for the latest product documents. Once you start using this product, you are deemed to have carefully read the product documents and understand, acknowledge and accept all terms and content thereof. In case of any objection to any of the terms of this Disclaimer, please imm-
ediately stop using all products and services provided by OrionStar. You undertake to take full responsibility for the use of this product and the possible consequences caused thereby. You promise to use this product only for legitimate purposes, and not to use this product in any way to directly or indirectly engage in behaviors that violate Chinese laws and social ethics. For all personal injuries, accidents, property losses, legal disputes, and other adverse events that cause conicts of interest caused by force majeure factors, you are responsible for the relevant responsibilities and losses, and Orion will not bear any responsibility. OrionStar will not be liable for the damage, injury, or any legal liability caused by failure to use this product in accordance with the product documents. You shall comply with all safety instructions, including but not limited to those referred to in this Disclaimer. Notwithstanding the foregoing, your consumer rights and interests are still pro-
tected by local laws and regulations. We reserve the right to modify the technical parameters and function settings due to product software upgrades; and the right to adjust the hardware conguration due to the adjustment of technical parameters of product hardware and other reasons. Please refer to the actual product for details. To use the latest features described in this User Manual, it may be necessary to update the software of this product. This User Manual is for users reference only. The description may not be detailed and accurate enough. Please refer to the actual product for details. In case of any problem, please contact the after-sales service. The pictures in this manual are schematic diagrams only, please refer to the actual product for details. Product Composition Wide-angle Camera 48M HD Camera Indicator Depth Camera Lidar Nano-SIM MicroUSB HiFi Speaker 6-mic Ring Array ON/OFF Key OTG Port Emergency Stop Button Auto-recharging Camera Basic Functions Startup & Shutdown Startup: Press and hold the power button for about 3s to power on the product. Initial Startup: After unpacking, press and hold the power button for about 10s until the screen lights up (due to the system conguration, the startup may take 60s-90s before it can be operated, please wait patiently). Power O: In the power-on state, press and hold the power button for about 3s, and then click "Shutdown". Forced Shutdown: In the power-on state, press and hold the power button for about 8s. Restart: Press and hold the power button for 3s, the shutdown conrmation pop-up window will pop up on the screen, and select Restart. Charging Manual The robot can be charged by voice commands or by manually pushing the robot to the charging pile. Auto 1.When the battery is too low, the machine will automatically return to the charging pile to charge. 2.Set timing charging task, the machine will automatically return to charging pile when the time is up. Emergency Stop Emergency Stop: Under special circumstances, you may press the emergency stop button on the back of the robot. Then, the robot will enter the o state, and the screen will display emergency stop. Resume: Turn the emergency stop button to the right to resume and the robot can be used normally. Software Software functions include navigation, leading, advertising, custom homepage, dancing, and custom Q&A, etc. Safety Instruction The robot may be damaged by collision, dumping and falling. Do not disassemble the robot, charging pile or charger without permission. Unauthorized disassembly will cause the product to lose its warranty, and the Company will not be responsible for the safety problems caused thereby. When moving the robot, do not put force on the head, which will cause the head to break. Do not use this product in dangerous environments, such as high temperature, high pressure, ammable or explosive places. Do not use this product outdoors. Do not use this product in places without fences or on stairs, as it may cause injury due to falling. Minors should be supervised by their guardians when they contact with the product to prevent tilting or dumping caused by external forces. Do not place your body or other foreign objects under the robot chassis, which may cause injury during robot movement. Please keep the charger away from direct sunlight and humid environment. In case that the charger or the robot comes into contact with a large volume of liquid, please shut down and power o immediately and contact the after-sales service. Do not touch the robot and charging pile with hard objects. The robot can only be charged using the attached charger, which can only be used to charge the robot. Please press the red emergency stop button to stop the movement in case of emergency during the use of the robot. Do not push the robot until the emergency stop button is pressed. Please do not use this product near water, and do not immerse this product in any liquid or drip or splash any liquid on this product. Parameters Item Specications Overall Size 1000mmx410mmx410mm Net Weight 21KG Color Bright white Operating Humidity (RH)10%~90%
Operating Temperature 0C~+40C Screen Size 14Inch Screen Resolution 1920px*1080px Microphone 6-microphone Ring Array Network Supports China Mobile 4G, Unicom 4G, Telecom 4G (for internet use only Wireless Connection Wi-Fi2.4G/5G4G Camera 48M HD camera Operating System Based on Android 9.2 RAM 8G ROM 64G Battery Lithium battery, Capacity: 12.12Ah, Voltage: 25.2V Charger 220V--130W/152W Adapter Protection Grade IP23 For specic conguration and parameters, please refer to the specic product. FAQ Solutions Unable to boot The battery is low, please push it to the charging pile to charge. Unable to charge The charger is not plugged in, please make sure the charger is plugged into the power outlet. Poor contact, please conrm that the robot is in good contact with the charging cable. Behavior anomaly Restart the robot. Network anomaly Positioning Failure Wi-Fi or SIM card signal is weak, please make sure the robot is within a good signal range. Wi-Fi or SIM card network connection is abnormal, please reconnect to the network in the system settings. Try to push the robot back to the charging pile manually. After the positioning is successful, an interface display or a voice prompt " Positioning Successful" will be displayed;
After restarting in place, it will be automatically relocated at startup (note: do not move the robot during the restarting process). Unable to walk to the specied location Check the location of the robot. Check for obstructions around the robot. Check for obstructions in pointed positions Unable to recognize sound Unable to recognize face Unable to move The mic is blocked, please clear the blocker at the mic. Check the sound performance of the microphone or robot. The network signal is weak, please make sure the robot is in good Wi-Fi signal coverage. The ambient noise is too loud, please move the robot to a place with suitable decibel. Camera is blocked, please clear the obstacle at the camera. If the light is too strong or the face is backlit, please move the robot to a place with suitable lighting conditions. Restart the robot for recovery. The emergency stop button is pressed, please suspend the emergency stop button. There are foreign objects wrapped around the wheel of the robot, please turn o the robot and clean it up. Positioning failure, try to manually push the robot back to the charging pile. After the positioning is successful, an interface display or a voice prompt " Positioning Successful"
will be displayed. POST abnormality Restart the robot for recovery If the problem is not resolved, please contact the after-sales service hotline 400-898-7779. Packing List ORIONSTAR User Manual + Warranty Card Power cord Charging pile Robot The above packing list is for reference only. The specic accessories are subject to the product. IR Version Product Composition Wide-angle Camera 48M HD Camera Indicator Depth Camera Lidar IR Camera 6-mic Ring Array ON/OFF Key Nano-SIM MicroUSB HiFi Speaker OTG Port Emergency Stop Button Auto-recharging Camera IR Version Parameters Item Specications Overall Size 1000mmx410mmx410mm Net Weight 23KG Color Bright white Operating Humidity (RH)10%~90%
Operating Temperature 0C~+40C Screen Size 14Inch Screen Resolution 1920px*1080px Microphone 6-microphone Ring Array Network Supports China Mobile 4G, Unicom 4G, Telecom 4G (for internet use only Wireless Connection Wi-Fi2.4G/5G4G Camera 48M HD camera Operating System Based on Android 9.2 RAM 8G ROM 64G Battery Lithium battery, Capacity: 12.12Ah, Voltage: 25.2V Charger 220V--130W/152W Adapter Protection Grade IP23 For specic conguration and parameters, please refer to the specic product. IR Version Packing List ORIONSTAR User Manual + Warranty Card Adapter Robot The above packing list is for reference only. The specic accessories are subject to the product. FCC interference statement Caution: Changes or modifications compliance could void the user's authority to operate the equipment. not expressly approved by the party responsible for for Class B digital to provide This installation. energy and, if not installed interference to radio will not occur in a to radio or interference off and on, the radio frequency If this equipment interference may cause harmful protection generates, installation. reception, against harmful uses and can radiate are designed in a residential with the instructions, there is no guarantee has been tested and found to comply with the limits to part 15 of the FCC Rules. These limits This equipment pursuant device, reasonable equipment and used in accordance communications. However, particular television user is encouraged measures:
Reorient Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. which can be determined to try to correct that interference the interference does cause harmful the equipment the receiving or relocate by turning antenna. by one or more of the following This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This EUT is a mobile device, maintain at least a 20cm separation between the EUT and the user's body. ISED interference statement This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canadas licence-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause undesired operation of the device. This EUT is a mobile device, maintain at least a 20cm separation between the EUT and the user's body. Lmetteur/rcepteur exempt de licence contenu dans le prsent appareil est conforme aux CNR dInnovation, Sciences et Dveloppement conomique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorise aux deux conditions suivantes:
(1) l'appareil ne doit pas produire de brouillage;
(2) l'appareil doit accepter tout brouillage radiolectrique subi, mme si le brouillage est susceptible d'en compromettre le fonctionnement. https://www.orionstar.com Beijing OrionStar Technology Co., Ltd. Address: Block A, Yishawenxin Plaza, No.1 Nanjia, Sihui Bridge, Chaoyang District, Beijing, China Tel.: 400-898-7779 Web: https://www.orionstar.com Email: global_business@orionstar.com