Robint Hotel Service Robot User Manual v4.0.2 Scenario 1: The guest calls the Reception requesting room delivery service
Hello, please deliver a bottle of water to Room 808 Okay, please wait for a moment while we get the robot to deliver that for you Guest Reception Scenario 2 : The guest couldnt go downstairs to pick up the delivery or takeaway
Hello, the guest staying at 808 couldnt come down to pick this up, please deliver this to the room.
Okay Courier Reception
PressDelivery
Select room number
Place the item inside the cabin after it automatically opens
The guest picks up the
Calls the guest when it
The delivery automatically delivery, and the robot arrives at the door starts in 5 seconds. If an item returns to the charging pile Scenario 3: The guest places an order via the WeChat applet is left out or misplaced, press Suspend the Task Note: The intelligent delivery container to be used together with the robot is purchased separately
The baby is thirsty. Ill order him some water via the applet
The user places an order
The robot automatically goes
The intelligent delivery container intelligent delivery container to the intelligent delivery automatically places the goods in container or pickup spot to the cabin of the robot. pick up the goods
The robot automatically returns to the charging pile after the
Calls the guests cellphone when the guest picks up the goods robot arrives at the door Scenario 4 Cruising adverts
Chen, we are catering a wedding this afternoonplease get the robot to cruise the wedding venue
Okay
Press Cruise
Set the configuration
Promotional materials and including automatic cruising, beverages can be placed cruising duraton, cruising inside the cabin for users to destination, voice mode, and help themselves open the cabin or not
The robot goes to the cruising destination when the cruise is finished On-the-loop display NoteThe simplified version does not offer the big screen function. The guest would like a bigger screen to display the content. What should I do?
Solution 1: Enter the hotel management back end Advert Center Change the pictures in Playlist Management. (Recommended) Solution 2Send the picture to after-sales technical manager and update it from the back end. Scenario 5: Show the guests to their rooms or any other spot Your checkin is done, would you like the robot to show you to your room?
Yes, the services here are great.
Hello, Rockit. Please show me to room 808. PressOkay, lets go. I guess you would like to go to room 808 on the 8th floor. Please press Okay, lets go.on the screen to confirm. If the destination is wrong, please select manually.
The robot returns to the charging pile when the tour is finished. Scenario 6: Guest reception at any spot in the hotel Note: The simplified version does not offer this function. The robot automatically identifies humans and greet them.
Hello, welcome to Hotel Lobby reception
Can you tell me about this hotel?
Is there any sightseeing spot around the hotel?
We are conveniently located near the foreign embassies......
Interacts with the guest while they are walking
Press Reception
Set the configuration including automatic reception, reception duration, reception spot, voice mode and greeting lines as required
Automatically goes to the reception spot We have an important guest this afternoon. Please get Rockit to do a proper tour and introduction Okay, Ill prepare the introduction content.
Press Settings
Select the settings for tour
Select the main interface
Return to homepage and press Explain
Set the introduction lines, tour
Create a tour route spot 1 and explanation, transition sentences, tour spot 2 and explanation......save the tour route
Automatically plays the introduction lines, and goes to tour spot 1 Scenario 8: Taking pictures anywhere, anytime The simplified version does not offer this function Hello, Rockit Hello, what can I help you with?
Please take a picture of us Rockit will now turn around to take a picture, please pose for the picture.
A QR code will be displayed on the screen when the picture is taken. The picture can be downloaded to cellphones by scanning the QR code. Scenario 9: What if I want to check how the robot is doing?
What should I do if I want to check the delivery orders and operation location of the robot to ensure on-time delivery?
Scan the corresponding QR code for applet, and log in to check the operation status and delivery orders
Select [Monitor the Robot]
Current location of
Information on delivery orders to check current operation the robot status Scenario 10: What should I do if I want to lease the robot to an event organizer?
Open the Rockit applet
Select [Mine] [Robot Lease]
Enter the lease duration, robot information, event organizer, and the corresponding organizer will acquire access to the robot
Conferences and related materials
The event organizer should can be initiated and uploaded scan the applet QR code for online.
[Robint Conference Helper]. Scenario 11: How do I call for the robot If there are multiple delivery spots in the hotel, the staff can call for the robot with a single press, so that delivery and other settings can be made in time. The detail is as follows:
Open the Rockit applet
Select [Call for the Robot]
Select which robot you want to call for, where you want it to go, and the contact phone number Scenario 12: What should I do if the robot breaks down?
The robot got trapped in the elevator The robot cant move
Press and hold Emergency Stop, push the robot back to the charging pile, release Emergency Stop, and the robot will be ready and available in 10 seconds. Scenario 13: What if something went wrong when the delivery container unloads the goods?
What should I do in case that the Internet or power connection is off when the robot is docking the delivery container? Helping Point
In such cases, the robot will automatically goes to the Helping Point, and a fault interface will be displayed.
Check the order detail as instructed, and confirm according to the goods in the cabin. Choose Manual Delivery or place another order from the back end. Scenario 14: Voice command Voice Type Example Activate Hello, Rockit. Charging Music and media Previous song/Next song Charge yourself Sing me a song Play a song Play Foam by G.E.M. Volume up/Volume down Pause/Continue Hows the weather today?
Is it going to rain?
Hows the air quality today?
What day is it?
What time is it?
Weather Hows the ultraviolet intensity today?
Calendar What is the holiday today?
What day of the week is it?
Unit conversion One liter is equal to how many milliliters Translation How do you say apple in Chinese?
How do you say I love you in English?
Encyclopedia Who is Jack Ma?
How tall does the Mount Evereast stand?
Small talk What is your name?
What can you do?
How old are you?
Reminders:
only on a single floor. damages. order to avoid an accident.
If the elevator is under maintenance or available, please do not allow the robot to use the elevator, and run the robot
If you see kids surrounding, hugging or hitting the robot, please intervene immediately in order to avoid injuries or
If you see people surrounding the robot, especially around the elevator or stairs, please intervene immediately in
If the robots route is blocked by an emergency exit or barrier, please make sure to clear the path.
If the robot runs into a linen truck, please move the truck to one side to make sure that the robot can pass.
When doing daily cleaning, please do not put the mop, mop head, vacuum cleaner in the hallway, in order to make
In the event of a major change in the hotels environment, such as renovation, please notify the aftersales team in sure that the robot can get pass. time to determine if such change will affect the robot. Hardware Introduction The simplified version does not offer this module Circular Microphone Rockits ears Front Camera To avoid barriers Laser Radar For mapping and positioning Depth Camera To avoid barriers 10 inch Display For using the functions and displaying status Cabin Place items to be delivered here Heat Emission Hole Light Belt Sport Chassis Loudspeaker Wheel lights Charging Plate For charging Ultrasonic sensor To avoid barriers Rear Camera For photo taking 24 inch Display For playing videos and pictures Emergency Stop Press in case of an emergency, Press again to recover Power on, reboot and shutdown Start Power on/off
(Do not touch) Power on/ Reboot
Push the robot back to the charging pile
Make sure the robot is docked properly
Press the Start button Shutdown
Press and hold the Start button to shut down Charging
During normal charging,
The indicator on the charging pile will be green
And the light belt will flash Auto Charging return to the The robot will return to the for charging when charging pile for charging when nished its tasks are finished Indicator on the charging pile Contact us Beijing Robint Technology Co., Ltd. (Headquarters) Suite 2006, Block A, Jinqiu International Building, Zhichun Road, Haidian District, Beijing Tel.: 010-82230700 Robint (Shanghai) Martketing Branch Block G, Lianyang Xingzuo, Lane 2433, Yanggao Middle Road, Pudong New District, Shanghai Tel.: 021-58591218 www.irobint.com business@irobint.com
FCC WARNING This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-- Reorient or relocate the receiving antenna.
-- Increase the separation between the equipment and receiver.
-- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-- Consult the dealer or an experienced radio/TV technician for help. To maintain compliance with FCCs RF Exposure guidelines, This equipment should be installed and operated with minimum 20cm distance between the radiator and your body: Use only the supplied antenna.