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ACRIVA 9 ACRIVA 7 In-the-ear hearing instruments INSTRUCTIONS FOR USE 2 TABLE OF CONTENTS General Warnings and Safety Guidelines Introduction Description of Features Inserting Instruments Removing Instruments Operating Your Instruments (ON/OFF) Changing the Volume Level Changing Programs Muting Telecoil Function Telephone Use Changing the Battery Data Logging and Learning Operating the Hearing Instruments with the Optional RC-P Remote Control Operating the Hearing Instruments with the Optional SoundGate Communication Device Instrument Care 7 12 13 15 16 17 18 21 22 23 24 26 28 29 30 32 3 4 33 36 39 43 45 48 49 50 Cleaning the Sound Outlet Microphone Protection System Using Your Hearing Instruments Tips for Communicating with Hearing Impaired People Your Hearing Instrument Configuration Accessories Environmental Protection Product Approval, Markings and Compliance Cell Phone and 52 Hearing Instrument Compatibility 54 International Warranty Common Problems and Solutions 56 Information for the Hearing Care Professional 62 Compliance with Requirements for Europe 64 Compliance with Radio Communications Requirements for the USA and Canada Information and Explanation of Symbols Service 66 68 70 5 Congratulations on the purchase of your new Bernafon hearing instruments. The amplification of sound provided by your hearing instruments was adjusted by your hearing care professional to the needs of your individual hearing loss. With a little practice, you will soon be on your way to better hearing. Please read the entire contents of this booklet before using your hearing instruments. It contains instructions and important information about the use and handling of your hearing instruments and batteries. 6 General Warnings and Safety Guidelines Hearing instruments and batteries can be dangerous if swallowed or improperly used. Such actions can result in severe injury, permanent hearing loss or even fatality. Familiarize yourself completely with the following general warnings before using your hearing instru-
ments. Hazard Warnings Never allow others to wear your hearing instruments, because they are adjusted for your hearing requirements and may permanently damage another persons hearing. A slap to your ear while wearing the instrument could be harmful. Avoid wear-
ing your hearing instrument while playing contact sports (e.g. rugby, football etc.). 7 Hearing instruments, their parts and batteries should be kept out of reach of infants, children and anyone who might swallow these items or otherwise cause themselves injury. Discard batteries and keep them out of sight of infants, small children, persons of mental incapacity or pets. Clean your hearing instruments and their parts on a regular basis as recommended. Micro-organ isms from unclean instruments may cause skin irritations. Be careful with leaking battery liquid, as it is a hazardous substance. Never try to recharge non-rechargeable batteries. Never change the battery or adjust the controls of the hearing instrument in front of infants, small children and persons of mental incapacity. 8 Never put your hearing instrument or batteries in your mouth, they could easily be swallowed. Keep batteries away from medications. Batteries are easily mistaken for pills. In case a battery or hearing instrument is swallowed, see a doctor immediately. Be aware of the possibility that your instruments may stop functioning without notice. Keep this in mind while you circulate in traffic or otherwise depend on warning sounds. Traffic or other warning sounds may also be reduced in level by a directional micro-
phone when these sounds are coming from behind you. Remove your instruments before applying aftershave, hairspray, oils, perfume, mosquito repellent, lotions, etc. Allow the product to dry before wearing your instruments. 9 Safety Information Hearing instruments should be used only as directed and adjusted by your trained hearing care professional. Misuse or improper adjust-
ments can result in sudden and permanent hearing loss. Hearing instruments will not restore normal hearing or prevent hearing loss resulting from organic conditions. Be aware that use of a hearing instrument may cause excess earwax to build up in the ear canal which may require removal by a trained medical professional. In rare cases, a hearing instrument or earmold may cause a discharge from the ear or allergic reaction. See a physician immediately if these conditions occur. An earmold is a custom-made product. If you experience discomfort or irritation of your ear, please see your hearing care professional immediately for modification of the earmold. Never insert cleaning tools into the sound outlet or microphone inlet. This could damage the hearing instruments. 10 Do not expose hearing instruments to extreme heat by leaving them in the car, near a radiator, etc. Avoid exposing your instruments to water and moisture i.e. steambaths, showers, heavy rain, etc. Never attempt to dry your instruments with a hair dryer, microwave oven, etc. It is recommended to remove your hearing instruments before sleeping. Protect your instruments by keeping them in the case when you are not wearing them. 11 Introduction The following instruments are covered in these instructions:
Acriva In-the-Ear Hearing Instruments 10 AR_ILLU_ITED_BW AR9 ITED AR7 ITED AR9 ITCPD AR7 ITCPD AR_ILLU_ITCPD_BW 7 8 AR9 ITCD AR7 ITCD AR_ILLU_ITCD_BW AR9 ITC AR7 ITC AR_ILLU_ITC_BW 2 6 AR9 CICP/CIC AR7 CICP/CIC AR_ILLU_CICP_BW 5 AR9 IIC AR_ILLU_IIC_BW In-the-ear hearing instruments vary in size and shape due to the unique characteristics of individual ears. 12 Description of Features 3 2 6 4 5 4 1 ITCPD/ITCD 7 AR_ILLU_ITCPD_BW 3 2 4 6 3 2 6 7 4 4 5 1 10 ITED AR_ILLU_ITED_BW 5 1 ITC 6 1 Vent 2 Canal 3 Sound outlet with AR_ILLU_ITC_BW wax protection 4 Microphone opening with O-cap filter 5 Battery door 6 Push button (optional) 7 Volume control
(optional) 13 7 2 4 5 3 2 6 1 4 5 7 IIC 3 2 1 CICP/CIC 1 Vent 2 Canal 3 Sound outlet with AR_ILLU_CICP_BW wax protection 5 4 Microphone opening with T-cap filter AR_ILLU_IIC_BW 5 Battery door 6 Push button (optional) 7 Pull-out string 14 Inserting Instruments It takes patience and practice to insert your instruments correctly. If you have difficulty, please consult your hearing care professional. Insert your right instrument with your right hand and your left instrument with your left hand. Hold your instrument between your thumb and index finger with the microphone on top. If you have an CIC, or CICP the pull-out string must be on the bottom. The location of an IIC pull-out string can vary. Place the canal part of your instrument into your ear canal. Gently pull your earlobe down with the other hand while push-
ing the hearing instrument in until it feels secure and comfortable. 15 Removing Instruments Use your thumb to push up against the bottom
(back part) of your ear to loosen the instrument. Grasp the instrument at its edge between your thumb and forefinger, and gently remove it from your ear. If your hearing instrument has a removal
(pull-out) string, pull it gently. Do not try to remove your instrument by pulling on the battery door. This may cause damage. Contact your hearing care profes-
sional if you are having problems removing the instrument. 16 Operating Your Instruments (ON/OFF) To Turn the Instrument ON Push the battery door closed until it snaps. The hearing instrument will make one long beep as it starts. To Turn the Instrument OFF Place your fingernail under-
neath the front edge of the battery door and lift to open. open (OFF) closed (ON) Never force the battery door open or closed. 17 Changing the Volume Level Your hearing instruments are programmed to be at a comfortable volume level for your hearing loss. They are designed to automatically adjust to changes in the sound environment. Some models allow you to adjust the volume yourself with an optional control on the instrument. Volume Control Wheel
(optional for ITC) To Increase the Volume Turn the volume control towards the front. The instrument will click to confirm that the volume has been changed and then will beep when you reach the programmed maximum. louder 18 softer To Decrease the Volume Turn the volume control towards the back. The instrument will click to confirm that the volume has been changed and then will beep when you reach the programmed minimum. The volume control has no mechanical stop. You can continue to turn it, but the loudness will only be altered between the programmed minimum and maximum. Your hearing care professional can program the volume to remain at a fixed level, if desired. Your instrument automatically returns to a preset loudness level when it starts, the battery is low, or when the program is changed. If you find that you frequently need to turn the volume up or down, your hearing care professional may need to adjust your hearing instrument settings. 19 Volume Control With Push Button
(Optional for ITCD, ITCPD, and ITED) The instrument automatically adjusts the volume to the changing sound environment. If you desire to manipulate the volume yourself, your hearing care professional can program the push button to be used as a volume control. Please see page 46 to see how this has been configured for your hearing instruments. Your hearing instruments will emit a click to confirm that a volume change has been made and then will beep to inform you when the maximum or minimum volume has been reached. Optional RC-P Control or SoundGate
(Optional for ITCD, ITCPD, and ITED) You may also use the optional RC-P remote control or the SoundGate communication device to change the volume level. Please see pages 29 to 31 for instructions or follow the detailed directions in the Instructions for Use included with these devices. 20 Changing Programs
(optional for CIC, CICP, ITCD, ITC, ITCPD and ITED) Your hearing instrument can be configured with up to 4 listening programs (optional). Please see page 45 to find out which programs have been configured for your hearing instruments. You can change programs as follows:
Push Button If your instrument has been made with a push button, your hearing care professional can program it to change programs. A press on the button will cause the program to change. This will take 1 2 seconds until you hear the program change. The number of beeps you hear will tell you which program you are in. RC-P or SoundGate
(optional for ITCD, ITCPD, ITED) The program can be changed with either of these devices. Please see pages 29 to 31 for instruc-
tions or follow the detailed directions in the Instructions for Use included with these devices. 21 Muting
(optional for CIC, CICP, ITCD, ITC, ITCPD and ITED) Your hearing instruments can be muted by giving the push button on the hearing instruments a long press (about 2 seconds), via the optional RC-P remote control, or via the optional SoundGate. Please see page 46 to see how the push button has been configured or the Instructions for Use that are included with the optional RC-P, and SoundGate devices. To un-mute the hearing instruments give any control on the instrument, RC-P, or SoundGate a push. Do not use the Mute function to turn off the hearing instrument due to the fact that in this mode it is still drawing current from the battery. 22 Telecoil Function
(optional for ITC, ITCD, ITCPD and ITED) The telecoil helps you hear better when using a telephone or in buildings where inductive loop systems are installed (places of worship, halls, theatres, etc.). When the telecoil is active, you hear directly through the telephone or inductive loop. To access the telecoil, go to the telecoil program. See page 45. This symbol or a similar sign should be displayed wherever a permanent loop has been installed. Not all telephones are compatible with telecoil mode. 23 Telephone Use Bernafon Veras IFU micro BTE VR_ILU_AutophoneControlMicroBTE_BW_HI Auto Telephone
(optional for ITC, ITCD, ITCPD and ITED) Your instrument may have an Auto Telephone functionality. When the hearing instrument is close to a telephone receiver, the Auto Telephone will activate a phone program. When you end your conversation, the hearing instrument will automatically return to the previous program. Not all telephones can activate the Auto Telephone. The telephone receiver may need to have a special magnet fitted. Please follow the separate instructions for mounting the magnet, which are available from your hearing care professional. 24 Your hearing care professional can configure your instruments to allow answering the phone on both ears or on your preferred ear. If you have a preferred ear, the instrument on the opposite side can be programmed to sound softer or to mute when the Auto Telephone (Acriva 9 ITCD, ITCPD, and ITED only) is active. Please see page 47 to find out how your instruments are configured. Keep magnets out of reach of children and pets. If a magnet is swallowed, see a doctor immediately. Keep the magnet 30 cm (1 ft) away from pacemakers and other active implants. Use the magnet on the opposite side from active implantable devices. Keep the magnet 30 cm (1 ft) away from credit cards or other magnetically sensitive items. 25 Changing the Battery When the battery is running out, the instrument will beep at regular intervals. You should be prepared to replace the battery. The time until the instruments stop working depends on the battery type and manufacturer. Mercury-free batteries generally cause earlier warning beeps. The following battery sizes are used:
ITED: size 13 battery ITCPD, ITC and ITCD: size 312 battery CICP, CIC, and IIC: size 10 battery To Change the Battery:
Gently swing the battery door fully open, but do not force it. Remove the used battery. Remove the sticker from the new battery. Place the battery into the door with the flat, smooth side facing up (+ sign). Close the battery door securely. 26 Important Battery Information Battery life will vary with conditions of use
(batteries will run down faster in noisy environments). Once the sticker is removed, it takes several seconds for the battery to give the adequate voltage. Always keep spare batteries on hand. A used battery should be replaced immediately. If you are not going to use your hearing instruments for a few days, remove the batteries. Any moisture found on a battery should be wiped off immediately with a soft cloth. Used batteries should be returned to your battery supplier or hearing care professional for safe disposal. Never dispose of batteries by burning them. They may explode and cause injury. Never dispose of batteries with household waste. They cause environmental pollution. Always remove zinc-air batteries before drying your hearing instrument with a drying kit. Drying out zinc-air batteries shortens their lifetime. 27 Data Logging and Learning Data Logging The data log automatically stores information about your use of the hearing instruments such as hours of wear, usage of programs, etc. This information can be used by your hearing care professional to adjust your instruments. If you do not want this feature to be active, please ask your hearing care professional to turn it off. Data Learning
(optional for ITC, ITCD, ITCPD, ITED) If your instrument is equipped with Data Learning, your hearing care professional can activate this feature to help customize your hearing instrument. When Data Learning is operating, the instrument keeps track of how often and how much you adjust the volume control and learns your preferred setting. This new setting can be made permanent during a follow-up visit with your hearing care professional. 28 Operating the Hearing Instruments with the Optional RC-P Remote Control
(optional for ITCD, ITCPD, and ITED) If you have purchased a remote control you can use it to change programs, adjust the volume level up and down, or mute the instruments. For complete operating instructions, please read the separate RC-P remote control Instructions for Use booklet. 1 2 3 1 Program cycle button 2 Volume control 3 Mute button 4 Status light 5 Key lock 5 4 29 Operating the Hearing Instruments with the Optional SoundGate Communication Device
(optional for ITCD, ITCPD, and ITED) If you have purchased a SoundGate device you may use it to perform basic functions such as program changes and volume adjustments. In addition, the SoundGate serves as a link between your hearing instruments and external sources such as music players, cell phones, computers, etc. SoundGate 2 comes with an integrated telecoil which allows you to hear directly through the telephone or inductive loop, when your hearing instrument is paired with SoundGate 2. For complete operating instructions, please read the separate Instructions for Use booklet for your SoundGate device. When the telecoil is active, you hear directly through the telephone or inductive loop. 30 SoundGate 2 1 Power on/off 2 LED indicator 3 Volume control 4 Auxiliary input key 5 TV key 6 Phone key 7 Microphone inlet 8 Neck strap inlet 9 3.5 mm input jack 10 Micro-USB charger jack 8 SoundGate 1 Volume control and program change 2 Phone 3 Music/audio key 4 Bluetooth key 5 Battery indicator 6 Key lock 4 5 6 7 8 3 6 1 2 3 4 5 1 1 2 8 10 9 SN2_ILLU_Overview_HI SN2_ILLU_SoundgateProfile_HI 31 Instrument Care Healthy ears produce a waxy substance that can clog your hearing instruments. Please follow these cleaning instructions to prevent wax build-up and ensure optimal performance of your instruments. Every Night Check your instruments for earwax and wipe them clean with a cloth or tissue. If necessary, use the cleaning tool to remove wax from the canal and vent openings on your instrument. Open the battery door fully to allow air to circulate. A dry storage kit is recommended to remove any moisture that may have accumulated in the instrument. Always remove zinc-air batteries before drying your hearing instrument with a drying kit. Drying out zinc-air batteries shortens their lifetime. 32 Cleaning the Sound Outlet The sound outlet is an integral part of your hearing instrument and should be kept clean and free from earwax at all times. Your instrument is built with a wax protection system. See page 45 for the wax protection system specific to your hearing instrument. Please follow the instructions for the type of wax protection your instrument uses. If you have questions, please ask your hearing care professional. WaxBuster System Wipe the hearing instrument with a dry soft cloth. Carefully wipe away traces of wax on the WaxBuster. Place the tip on a dry soft cloth over a smooth surface. Gently press the WaxBuster and drag the hearing instru-
ment across the cloth. Clean your hearing instruments with the small brush or soft cloth provided. 33 ProWax Protection System Always inspect your ProWax filter before using the instrument to ensure that it has not become detached from the instrument. Change the filter if you can see that it is clogged or if the instrument does not sound normal. Remove the tool from the shell and push the removal tool into the old wax filter to remove it from the instrument. Shell Filter Tool Removal tool 34 Push the new filter into the hearing instrument. Discard the used tool. Do not insert tools into the sound outlet. This could damage the receiver. If you cannot clean the hearing instruments completely, it is best to contact your hearing care professional. 35 Microphone Protection System The microphone is an integral part of your hearing instrument and should be kept clean and free from cerumen (earwax) at all times. Your instruments are built with a protection system. Please follow the instructions for using either the T-Cap or O-Cap filter below. If you have questions, please ask your hearing care professional. Replacing the T-Cap Filter
(for IIC, CIC, and CICP) The tool has two ends, one for removal of the T-Cap (A) and one with the new T-Cap attached (B). 7 BL_ILLU_miniBTE_T_Cap1_BW_Hi 36 Using the removal end (A), push it under the top edge of the used T-Cap. Lift the used T-Cap up and out. 8 Using the other end of the tool
(B), insert the new T-Cap into the opening and slightly twist the handle so that the new T-Cap is free. 9 BL_ILLU_miniBTE_TCap2_BW_Hi BL_ILLU_miniBTE_T_Cap3_BW_Hi Discard the tool and the used T-Cap filter. 10 BL_ILLU_miniBTE_T_Cap4_BW_Hi 37 How to Replace the O-Cap Filter
(for ITC, ITCD, ITCPD, and ITED) The tool has two ends, one for removal of the O-Cap (A) and one with the new O-Cap attached (B). 11 Using the removal end (A), insert it into the opening of the used O-Cap and pull it out slowly. Keep the stick straight. BL_ILLU_miniBTE_O_Cap1_BW_Hi Using the other end of the tool (B), insert the new O-Cap into the opening and gently remove the stick. Discard the tool and the used O-Cap filter. 38 Using Your Hearing Instruments Hearing instruments do not restore perfect hearing. They make sounds louder and help you make the most of the hearing you have. While some immediate benefit is usually noticed, it often takes several weeks for your brain to adapt to the new sounds. The following tips will help you learn to use your hearing instruments. If you have trouble adjusting to them, consult your hearing care professional. Getting Started Wear your instruments at home in a quiet environment. Have a conversation with one person or listen to a news program on TV. You will benefit most if you wear your instruments all day long. Increase the time each day until you are comfortable wearing them for several hours at a time. 39 You may notice that your own voice sounds louder. If the voices of others are at a comfortable level, try speaking at a lower volume. Sounds like footsteps, chirping birds, rustling paper, etc. may seem quite loud at first because you probably havent heard them for a while. They will soon fade to the background. Dining Out Start with a quiet restaurant (no music or entertainment). Request a table away from the kitchen and other noisy areas. Conversation will be easier in a smaller group. In the Car Sit with your better ear toward the center of the car, if possible. Turn off the radio. Keep windows closed to minimize traffic, road and wind noise. 40 Attending Theatre, Concerts, Lectures, etc. Try to sit with your better ear closer to the sound source, if possible. Become familiar with the program in advance to make it easier to follow. If your hearing is similar in both ears, sit in the middle. If your hearing instruments have a telecoil
(optional), inquire if a loop is available. When the telecoil is active, you hear directly through the inductive loop (see page 23). If no loop is available, sit towards the front. At Work Inform your co-workers about your hearing loss and teach them to talk clearly. Keep eye contact when conversing. Focus on the person nearest to you. If you hear only part of a conversation, repeat what you have heard and ask for the missing information. 41 At Home Always use your hearing instruments. Inform family and friends about your situation. Teach your family to talk clearly and keep eye contact when conversing. Teach your family how to involve you in conversations. Avoid background noise. Hearing on the Telephone Hold the receiver close to the microphone inlet of your hearing instrument. If this causes whistling, move the receiver away a small distance. If voices over the telephone are too soft or background noise is a problem, use the telecoil
(if your instrument has this option). Be aware that not all phones are telecoil compatible. Mobile phones may cause interference with the telecoil. In this case, the microphone mode will give a better result. Before purchasing a mobile phone, test it with your hearing instrument. People with a greater degree of hearing loss may need a volume control on the telephone. 42 Tips for Communicating with Hearing Impaired People
(Suggestions for Family Members and Friends) Speech should be clear and distinct. Some people may need to slow down a little but if speech is too slow it can be even more difficult to understand. Do not shout! Many people with hearing impairment are very sensitive to loud sounds. If you are having difficulty being understood, rephrase the statement rather than repeating the same words several times. Do not try to have a conversation from another room or with your back turned. Talk face to face!
Avoid eating, drinking or smoking while talking and keep your hands away from your face. Minimize background noise turn off the TV or radio or move to a quiet area for conversation. Try to give some warning when the topic changes during group conversations it is much easier to follow the conversation when you know what is being discussed. Ensure there is good light on your face the eyes and ears work best together for maximum understanding of speech. 43 Encourage those with hearing instruments to wear them as often as possible. Most of all, be patient and understanding. Even when wearing hearing instruments, many people will still not hear or understand everything the first time. 44 Your Hearing Instrument Configuration Available Programs
(optional for CIC, CICP, ITCD, ITC, ITCP and ITED) Your hearing instruments are programmed in the following way:
Program Beeps Function 1 2 3 4 Your Instrument Has Been Programmed For:
4 Program 1 2 3 Telecoil + Microphone Telecoil +
Damped Microphone Telecoil Only M M M M M M M M M M M M Your Instrument Uses:
M ProWax M T-Cap M WaxBuster M O-Cap 45 Push Button (two hearing instruments) Short push
(less than 1 sec.) h Medium push
(about 1 sec.) h left volume down program change right volume up program change h h h synchronized Long push
(about 2 sec.) h mute h mute h synchronized Push Button (one hearing instrument) Short push
(less than 1 sec.) h volume down Medium push
(about 1 sec.) Long push
(about 2 sec.) h volume up h program change It is not possible to mute the hearing instrument in a monaural fitting unless an RC-P or SoudGate is used. 46 Telephone Use Preferred telephone ear:
(Acriva 9 ITCD, ITCPD, and ITED only) M both M left M right Behavior of Instrument on the Non-
Telephone Ear M No change M The microphone is softer when the Auto Telephone or Telephone Program is active M The instrument mutes when the Auto Telephone or Telephone Program is active 47 Accessories Bernafon offers a wide range of optional accessories that may be purchased to enhance your hearing system. Depending on hearing instrument type and local regulations, the following accessories are available:
Remote control (RC-P) SoundGate communication device (for wireless connection to cell phones, music players, etc.) TV adapter (for wireless connection to your television via the SoundGate) Phone adapter (for wireless connection to your landline phone via the SoundGate) Cleaning and drying kit For further information on accessories please contact your hearing care professional. 48 Environmental Protection Your hearing instruments contain electronic components subject to the Directive 2002/96/EC on waste electrical and electronic equipment. Help to protect the environment by not disposing of your hearing instruments or batteries with your unsorted household waste. Please recycle your hearing instruments and batteries according to your local regulations or return them to your hearing care professional for disposal. 49 Product Approval, Markings and Compliance All Bernafon Acriva hearing instrument models comply with international standards concerning electromagnetic compatibility. Due to the limited size available on the instruments all relevant approval markings are found in this document. Electromagnetic Interference Your hearing instrument has been thoroughly tested for electromagnetic interference. However, some products may emit electromagnetic energy causing unforeseen interference with hearing instruments. Examples include induction cooking appliances, shop alarm systems, mobile phones, fax machines, personal computers, X-rays, CT scans, etc. Even though your hearing instruments are designed to comply with the most stringent international standards of electromagnetic compatibility, they may emit electromagnetic energy that can cause interference with other devices. 50 For ITCD, ITCPD, and ITED models:
Your hearing instruments contain a radio transmitter using short range magnetic induction technology working at 3.84 MHz. The magnetic field strength of the transmitter is < 42 dBA/m @ 10 m. The electromagnetic emission from the radio system is well below international limits for human exposure. By comparison, the electromagnetic energy of the hearing instrument is lower than that generated by household items such as halogen lamps, computer monitors, dishwashers etc. 51 Cell Phone and Hearing Instrument Compatibility Some hearing instrument users have reported a buzzing sound in their instruments when they are using cell phones, indicating that the cell phone and hearing instrument may not be compatible. The compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions (ANSI C63.19-2006 American National Standard Methods of Measurement of Compatibility between Wireless Communication Devices and Hearing Aids). For example, the sum of a hearing aid with a rating of 2 (M2/T2) and a telephone with a rating of 3 (M3/T3) would result in a combined rating of 5. According to the standard, any combined rating that equals at least 5 would provide normal use; a combined rating of 6 or greater would indicate excellent performance. 52 The immunity of your Acriva hearing instrument is at least M2/T2. The equipment performance measurements, categories and system classifica-
tions are based upon the best information available but Bernafon cannot guarantee that all users will be satisfied. 53 International Warranty Your hearing instruments have a limited warranty, covering defects in materials and workmanship. This warranty covers the hearing instruments themselves, but not accessories such as batteries, tubing, earmolds, etc. This warranty is void if a defect is the result of misuse or mistreatment. The warranty is also void if the hearing instruments have been repaired by nonauthorized service personnel. Please review the warranty with your hearing care professional and make sure that your warranty card is completed correctly. 54 Notes 55 Common Problems and Solutions Problem Instrument whistles or squeals Possible Cause Instrument not inserted correctly Earwax accumulation in ear canal Instrument may be too loose No volume, level too soft or humming noise Instrument may not be turned ON Battery may be dead or inserted upside down Volume level too soft Instrument may be in telecoil (optional) programm 56 Solution Re-insert instrument Consult your hearing care professional or physician Consult your hearing care professional Check that the battery door is closed completely Re-insert the battery correctly or insert a fresh battery Increase volume level with volume control on instrument (if available) or with the optional RC-P or SoundGate Check to make sure you are in the intended program 57 Possible Cause Earwax accumulation in ear canal Battery contacts may be dirty or corroded Instrument sound outlet may be blocked Microphone sound inlet may be blocked Your hearing loss may have increased Wax filter blocked by earwax Instrument may be muted Problem No volume, level too soft or humming noise 58 Solution Consult your hearing care professional or physician Open and close the battery door several times or clean the battery contacts carefully with a dry cotton swab Check the sound outlet and change the filter if you can see that it is clogged Change the microphone protection (T-Cap/
O-Cap). If the problem persists, consult your hearing care professional Consult your hearing care professional Replace the wax filter Press any button on the remote control, SoundGate, or hearing instrument to unmute 59 Problem Whirring noise, fading, weak or motor-boating sounds Possible Cause Battery contacts may be dirty or corroded Moisture in the hearing instrument Low battery Low battery Low battery Instrument switches from ON to OFF periodically Instrument beeps without any action from you
(e.g. program change) 60 Solution Open and close the battery door several times or clean the battery contacts carefully with a clean dry cotton swab Place instrument in Dry-Aid pack. Remove the battery first. Consult your hearing care professional. Insert a fresh battery Insert a fresh battery Insert a fresh battery 61 Information for the Hearing Care Professional A hearing care professional should advise a prospective hearing instrument user to consult with a licensed physician (preferably an ear specialist) promptly, before dispensing a hearing instrument, if the hearing care professional determines through inquiry, actual observation or review of any other available information concern-
ing the prospective user, that the prospective user has any of the following conditions:
Visible congenital or traumatic deformity of the external or middle ear. History of active drainage from the ear within the previous 90 days. History of sudden or rapidly progressive hearing loss within the previous 90 days. Acute or chronic dizziness or vertigo. Unilateral hearing loss of a sudden or recent onset within the previous 90 days. 62 Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1000 Hz, and 2000 Hz. Visible evidence of significant cerumen accumu-
lation or a foreign body in the ear canal. Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a hearing instrument whose maximum sound pressure level exceeds 132 decibels due to the fact that there may be risk of impairing the remaining hearing of the hearing instrument user. Children with Hearing Loss A child with a hearing loss should be directed to a physician for medical evaluation and to other professionals for evaluation and rehabilitation since hearing loss may cause problems with language development and the educational and social growth of a child. 63 Compliance with Requirements for Europe This device is in conformance with the require-
ments of the Directive 93/42/EEC of the Council of the European Communities concerning medical devices, MDD. This is certified by applying the following marking:
Additionally for models ITCD, ITCPD, ITED:
This device also complies with the essential requirements of the Directive 1999/5/EC of the European Parliament on radio equipment and telecommunications terminal equipment, R&TTE. It operates as an inductive application in a harmonized frequency band according to the Commission Decision 2008/432/EC and may be used in all member states of the EU and EFTA. This is certified by applying the following marking:
64 Declaration of conformity is available at:
Bernafon AG Morgenstrasse 131 3018 Bern Switzerland 65 Compliance with Radio Communications Requirements for the USA and Canada Bernafon AG Acriva hearing instrument models AR9 ITCD, AR7 ITCD, AR9 ITCPD, AR7 ITCPD, AR9 ITED, AR7 ITED. U6XF2ITE01 7031A-F2ITE01 FCC ID IC Statement of compliance:
This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES-003. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. 66 These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that inter ference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the inter-
ference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experience radio/TV technician for help. Changes or modifications not expressly approved by Bernafon AG could void the users authority to operate the equipment. 67 Information and Explanation of Symbols The CE conformity marking indicates conformance to all applicable European Directives This symbol indicates that the products described in these instructions for use adhere to the requirements for an applied part of Type B of EN 60601-1. The surface of the hearing instrument is specified as applied part of Type B. This symbol indicates that it is important for the user to read and take into account the relevant information in these instructions for use This sign indicates important safety information that must be observed to minimize risks or to avoid hazardous situations 68 Important information for handling and product safety The crossed-out wheeled bin indicates that the European Directive on waste of electronic equipment applies The product is designed such that it functions without problem or restrictions if used as intended, unless otherwise noted in these instructions for use operating conditions transport and storage conditions During transport or storage, the temperature should not exceed the limit value of 25/60 Celsius 69 Service If none of the actions, listed on the previous pages, solve the problem, contact your hearing care professional. Do not attempt to repair your hearing instruments yourself. Place stamp with dispenser name and address here:
127228/UK 70
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1 | User Manual 2 | Users Manual | 3.80 MiB | October 04 2013 |
PRECISO 9 PRECISO 7 Instructions for use In-the-ear hearing instruments ITCD, ITC, ITCP, ITED, CIC & CICP, IIC 2 TABLE OF CONTENTS General Warnings and Safety Guidelines Introduction Description of Features Inserting Instruments Removing Instruments Operating Your Instruments (ON/OFF) Changing the Volume Level Changing Programs Muting Telecoil Function Telephone Use Changing the Battery Data Logging and Learning Operating the Hearing Instruments with the Optional RC-P Remote Control Operating the Hearing Instruments with the Optional SoundGate Communication Device Instrument Care 7 12 13 15 16 17 18 21 22 23 24 26 28 29 30 32 3 4 33 36 39 43 45 48 49 50 Cleaning the Sound Outlet Microphone Protection System Using Your Hearing Instruments Tips for Communicating with Hearing Impaired People Your Hearing Instrument Configuration Accessories Environmental Protection Product Approval, Markings and Compliance Cell Phone and 52 Hearing Instrument Compatibility 54 Warranty Common Problems and Solutions 56 Information for the Hearing Care Professional 62 Compliance with Requirements for Europe 64 Compliance with Radio Communications Requirements for the USA and Canada Information and Explanation of Symbols Service 66 68 70 5 Congratulations on the purchase of your new Hidden Hearing hearing instruments. The amplifica-
tion of sound provided by your hearing instruments was adjusted by your hearing care professional to the needs of your individual hearing loss. With a little practice, you will soon be on your way to better hearing. Please read the entire contents of this booklet before using your hearing instruments. It contains instructions and important information about the use and handling of your hearing instruments and batteries. 6 General Warnings and Safety Guidelines Hearing instruments and batteries can be dangerous if swallowed or improperly used. Such actions can result in severe injury, permanent hearing loss or even fatality. Familiarize yourself completely with the following general warnings before using your hearing instru-
ments. Hazard Warnings Never allow others to wear your hearing instruments, because they are adjusted for your hearing requirements and may permanently damage another persons hearing. A slap to your ear while wearing the instrument could be harmful. Avoid wear-
ing your hearing instrument while playing contact sports (e.g. rugby, football etc.). 7 Hearing instruments, their parts and batteries should be kept out of reach of infants, children and anyone who might swallow these items or otherwise cause themselves injury. Discard batteries and keep them out of sight of infants, small children, persons of mental incapacity or pets. Clean your hearing instruments and their parts on a regular basis as recommended. Micro-organ isms from unclean instruments may cause skin irritations. Be careful with leaking battery liquid, as it is a hazardous substance. Never try to recharge non-rechargeable batteries. Never change the battery or adjust the controls of the hearing instrument in front of infants, small children and persons of mental incapacity. 8 Never put your hearing instrument or batteries in your mouth, they could easily be swallowed. Keep batteries away from medications. Batteries are easily mistaken for pills. In case a battery or hearing instrument is swallowed, see a doctor immediately. Be aware of the possibility that your instruments may stop functioning without notice. Keep this in mind while you circulate in traffic or otherwise depend on warning sounds. Traffic or other warning sounds may also be reduced in level by a directional micro-
phone when these sounds are coming from behind you. Remove your instruments before applying aftershave, hairspray, oils, perfume, mosquito repellent, lotions, etc. Allow the product to dry before wearing your instruments. 9 Safety Information Hearing instruments should be used only as directed and adjusted by your trained hearing care professional. Misuse or improper adjust-
ments can result in sudden and permanent hearing loss. Hearing instruments will not restore normal hearing or prevent hearing loss resulting from organic conditions. Be aware that use of a hearing instrument may cause excess earwax to build up in the ear canal which may require removal by a trained medical professional. In rare cases, a hearing instrument or earmold may cause a discharge from the ear or allergic reaction. See a physician immediately if these conditions occur. An earmold is a custom-made product. If you experience discomfort or irritation of your ear, please see your hearing care professional immediately for modification of the earmold. Never insert cleaning tools into the sound outlet or microphone inlet. This could damage the hearing instruments. 10 Do not expose hearing instruments to extreme heat by leaving them in the car, near a radiator, etc. Avoid exposing your instruments to water and moisture i.e. steambaths, showers, heavy rain, etc. Never attempt to dry your instruments with a hair dryer, microwave oven, etc. It is recommended to remove your hearing instruments before sleeping. Protect your instruments by keeping them in the case when you are not wearing them. 11 Introduction The following instruments are covered in these instructions:
Preciso In-the-Ear Hearing Instruments 10 AR_ILLU_ITED_BW PC9 ITED PC7 ITED PC9 ITCPD PC7 ITCPD AR_ILLU_ITCPD_BW 7 8 PC9 ITCD PC7 ITCD AR_ILLU_ITCD_BW PC9 ITC PC7 ITC AR_ILLU_ITC_BW 2 6 PC9 CICP/CIC PC7 CICP/CIC AR_ILLU_CICP_BW 5 PC9 IIC AR_ILLU_IIC_BW In-the-ear hearing instruments vary in size and shape due to the unique characteristics of individual ears. 12 Description of Features 3 2 6 4 5 4 1 ITCPD/ITCD 7 AR_ILLU_ITCPD_BW 3 2 4 6 3 2 6 7 4 4 5 1 10 ITED AR_ILLU_ITED_BW 5 1 ITC 6 1 Vent 2 Canal 3 Sound outlet with AR_ILLU_ITC_BW wax protection 4 Microphone opening with O-cap filter 5 Battery door 6 Push button (optional) 7 Volume control
(optional) 13 7 2 4 5 3 2 6 1 4 5 7 IIC 3 2 1 CICP/CIC 1 Vent 2 Canal 3 Sound outlet with AR_ILLU_CICP_BW wax protection 5 4 Microphone opening with T-cap filter AR_ILLU_IIC_BW 5 Battery door 6 Push button (optional) 7 Pull-out string 14 Inserting Instruments It takes patience and practice to insert your instruments correctly. If you have difficulty, please consult your hearing care professional. Insert your right instrument with your right hand and your left instrument with your left hand. Hold your instrument between your thumb and index finger with the microphone on top. If you have an CIC, or CICP the pull-out string must be on the bottom. The location of an IIC pull-out string can vary. Place the canal part of your instrument into your ear canal. Gently pull your earlobe down with the other hand while push-
ing the hearing instrument in until it feels secure and comfortable. 15 Removing Instruments Use your thumb to push up against the bottom
(back part) of your ear to loosen the instrument. Grasp the instrument at its edge between your thumb and forefinger, and gently remove it from your ear. If your hearing instrument has a removal
(pull-out) string, pull it gently. Do not try to remove your instrument by pulling on the battery door. This may cause damage. Contact your hearing care profes-
sional if you are having problems removing the instrument. 16 Operating Your Instruments (ON/OFF) To Turn the Instrument ON Push the battery door closed until it snaps. The hearing instrument will make one long beep as it starts. To Turn the Instrument OFF Place your fingernail under-
neath the front edge of the battery door and lift to open. open (OFF) closed (ON) Never force the battery door open or closed. 17 Changing the Volume Level Your hearing instruments are programmed to be at a comfortable volume level for your hearing loss. They are designed to automatically adjust to changes in the sound environment. Some models allow you to adjust the volume yourself with an optional control on the instrument. Volume Control Wheel
(optional for ITC) To Increase the Volume Turn the volume control towards the front. The instrument will click to confirm that the volume has been changed and then will beep when you reach the programmed maximum. louder 18 softer To Decrease the Volume Turn the volume control towards the back. The instrument will click to confirm that the volume has been changed and then will beep when you reach the programmed minimum. The volume control has no mechanical stop. You can continue to turn it, but the loudness will only be altered between the programmed minimum and maximum. Your hearing care professional can program the volume to remain at a fixed level, if desired. Your instrument automatically returns to a preset loudness level when it starts, the battery is low, or when the program is changed. If you find that you frequently need to turn the volume up or down, your hearing care professional may need to adjust your hearing instrument settings. 19 Volume Control With Push Button
(Optional for ITCD, ITCPD, and ITED) The instrument automatically adjusts the volume to the changing sound environment. If you desire to manipulate the volume yourself, your hearing care professional can program the push button to be used as a volume control. Please see page 46 to see how this has been configured for your hearing instruments. Your hearing instruments will emit a click to confirm that a volume change has been made and then will beep to inform you when the maximum or minimum volume has been reached. Optional RC-P Control or SoundGate
(Optional for ITCD, ITCPD, and ITED) You may also use the optional RC-P remote control or the SoundGate communication device to change the volume level. Please see pages 29 to 31 for instructions or follow the detailed directions in the Instructions for Use included with these devices. 20 Changing Programs
(optional for CIC, CICP, ITCD, ITC, ITCPD and ITED) Your hearing instrument can be configured with up to 4 listening programs (optional). Please see page 45 to find out which programs have been configured for your hearing instruments. You can change programs as follows:
Push Button If your instrument has been made with a push button, your hearing care professional can program it to change programs. A press on the button will cause the program to change. This will take 1 2 seconds until you hear the program change. The number of beeps you hear will tell you which program you are in. RC-P or SoundGate
(optional for ITCD, ITCPD, ITED) The program can be changed with either of these devices. Please see pages 29 to 31 for instruc-
tions or follow the detailed directions in the Instructions for Use included with these devices. 21 Muting
(optional for CIC, CICP, ITCD, ITC, ITCPD and ITED) Your hearing instruments can be muted by giving the push button on the hearing instruments a long press (about 2 seconds), via the optional RC-P remote control, or via the optional SoundGate. Please see page 46 to see how the push button has been configured or the Instructions for Use that are included with the optional RC-P, and SoundGate devices. To un-mute the hearing instruments give any control on the instrument, RC-P, or SoundGate a push. Do not use the Mute function to turn off the hearing instrument due to the fact that in this mode it is still drawing current from the battery. 22 Telecoil Function
(optional for ITC, ITCD, ITCPD and ITED) The telecoil helps you hear better when using a telephone or in buildings where inductive loop systems are installed (places of worship, halls, theatres, etc.). When the telecoil is active, you hear directly through the telephone or inductive loop. To access the telecoil, go to the telecoil program. See page 45. This symbol or a similar sign should be displayed wherever a permanent loop has been installed. Not all telephones are compatible with telecoil mode. 23 Telephone Use Bernafon Veras IFU micro BTE VR_ILU_AutophoneControlMicroBTE_BW_HI Auto Telephone
(optional for ITC, ITCD, ITCPD and ITED) Your instrument may have an Auto Telephone functionality. When the hearing instrument is close to a telephone receiver, the Auto Telephone will activate a phone program. When you end your conversation, the hearing instrument will automatically return to the previous program. Not all telephones can activate the Auto Telephone. The telephone receiver may need to have a special magnet fitted. Please follow the separate instructions for mounting the magnet, which are available from your hearing care professional. 24 Your hearing care professional can configure your instruments to allow answering the phone on both ears or on your preferred ear. If you have a preferred ear, the instrument on the opposite side can be programmed to sound softer or to mute when the Auto Telephone (Preciso 9 ITCD, ITCPD, and ITED only) is active. Please see page 47 to find out how your instruments are configured. Keep magnets out of reach of children and pets. If a magnet is swallowed, see a doctor immediately. Keep the magnet 30 cm (1 ft) away from pacemakers and other active implants. Use the magnet on the opposite side from active implantable devices. Keep the magnet 30 cm (1 ft) away from credit cards or other magnetically sensitive items. 25 Changing the Battery When the battery is running out, the instrument will beep at regular intervals. You should be prepared to replace the battery. The time until the instruments stop working depends on the battery type and manufacturer. Mercury-free batteries generally cause earlier warning beeps. The following battery sizes are used:
ITED: size 13 battery ITCPD, ITC and ITCD: size 312 battery CICP, CIC, and IIC: size 10 battery To Change the Battery:
Gently swing the battery door fully open, but do not force it. Remove the used battery. Remove the sticker from the new battery. Place the battery into the door with the flat, smooth side facing up (+ sign). Close the battery door securely. 26 Important Battery Information Battery life will vary with conditions of use
(batteries will run down faster in noisy environments). Once the sticker is removed, it takes several seconds for the battery to give the adequate voltage. Always keep spare batteries on hand. A used battery should be replaced immediately. If you are not going to use your hearing instruments for a few days, remove the batteries. Any moisture found on a battery should be wiped off immediately with a soft cloth. Used batteries should be returned to your battery supplier or hearing care professional for safe disposal. Never dispose of batteries by burning them. They may explode and cause injury. Never dispose of batteries with household waste. They cause environmental pollution. Always remove zinc-air batteries before drying your hearing instrument with a drying kit. Drying out zinc-air batteries shortens their lifetime. 27 Data Logging and Learning Data Logging The data log automatically stores information about your use of the hearing instruments such as hours of wear, usage of programs, etc. This information can be used by your hearing care professional to adjust your instruments. If you do not want this feature to be active, please ask your hearing care professional to turn it off. Data Learning
(optional for ITC, ITCD, ITCPD, ITED) If your instrument is equipped with Data Learning, your hearing care professional can activate this feature to help customize your hearing instrument. When Data Learning is operating, the instrument keeps track of how often and how much you adjust the volume control and learns your preferred setting. This new setting can be made permanent during a follow-up visit with your hearing care professional. 28 Operating the Hearing Instruments with the Optional RC-P Remote Control
(optional for ITCD, ITCPD, and ITED) If you have purchased a remote control you can use it to change programs, adjust the volume level up and down, or mute the instruments. For complete operating instructions, please read the separate RC-P remote control Instructions for Use booklet. 1 2 3 1 Program cycle button 2 Volume control 3 Mute button 4 Status light 5 Key lock 5 4 29 Operating the Hearing Instruments with the Optional SoundGate Communication Device
(optional for ITCD, ITCPD, and ITED) If you have purchased a SoundGate device you may use it to perform basic functions such as program changes and volume adjustments. In addition, the SoundGate serves as a link between your hearing instruments and external sources such as music players, cell phones, computers, etc. SoundGate 2 comes with an integrated telecoil which allows you to hear directly through the telephone or inductive loop, when your hearing instrument is paired with SoundGate 2. For complete operating instructions, please read the separate Instructions for Use booklet for your SoundGate device. When the telecoil is active, you hear directly through the telephone or inductive loop. 30 SoundGate 2 1 Power on/off 2 LED indicator 3 Volume control 4 Auxiliary input key 5 TV key 6 Phone key 7 Microphone inlet 8 Neck strap inlet 9 3.5 mm input jack 10 Micro-USB charger jack 8 SoundGate 1 Volume control and program change 2 Phone 3 Music/audio key 4 Bluetooth key 5 Battery indicator 6 Key lock 4 5 6 7 8 3 6 1 2 3 4 5 1 1 2 8 10 9 SN2_ILLU_Overview_HI SN2_ILLU_SoundgateProfile_HI 31 Instrument Care Healthy ears produce a waxy substance that can clog your hearing instruments. Please follow these cleaning instructions to prevent wax build-up and ensure optimal performance of your instruments. Every Night Check your instruments for earwax and wipe them clean with a cloth or tissue. If necessary, use the cleaning tool to remove wax from the canal and vent openings on your instrument. Open the battery door fully to allow air to circulate. A dry storage kit is recommended to remove any moisture that may have accumulated in the instrument. Always remove zinc-air batteries before drying your hearing instrument with a drying kit. Drying out zinc-air batteries shortens their lifetime. 32 Cleaning the Sound Outlet The sound outlet is an integral part of your hearing instrument and should be kept clean and free from earwax at all times. Your instrument is built with a wax protection system. See page 45 for the wax protection system specific to your hearing instrument. Please follow the instructions for the type of wax protection your instrument uses. If you have questions, please ask your hearing care professional. WaxBuster System Wipe the hearing instrument with a dry soft cloth. Carefully wipe away traces of wax on the WaxBuster. Place the tip on a dry soft cloth over a smooth surface. Gently press the WaxBuster and drag the hearing instru-
ment across the cloth. Clean your hearing instruments with the small brush or soft cloth provided. 33 ProWax Protection System Always inspect your ProWax filter before using the instrument to ensure that it has not become detached from the instrument. Change the filter if you can see that it is clogged or if the instrument does not sound normal. Remove the tool from the shell and push the removal tool into the old wax filter to remove it from the instrument. Shell Filter Tool Removal tool 34 Push the new filter into the hearing instrument. Discard the used tool. Do not insert tools into the sound outlet. This could damage the receiver. If you cannot clean the hearing instruments completely, it is best to contact your hearing care professional. 35 Microphone Protection System The microphone is an integral part of your hearing instrument and should be kept clean and free from cerumen (earwax) at all times. Your instruments are built with a protection system. Please follow the instructions for using either the T-Cap or O-Cap filter below. If you have questions, please ask your hearing care professional. Replacing the T-Cap Filter
(for IIC, CIC, and CICP) The tool has two ends, one for removal of the T-Cap (A) and one with the new T-Cap attached (B). 7 BL_ILLU_miniBTE_T_Cap1_BW_Hi 36 Using the removal end (A), push it under the top edge of the used T-Cap. Lift the used T-Cap up and out. 8 Using the other end of the tool
(B), insert the new T-Cap into the opening and slightly twist the handle so that the new T-Cap is free. 9 BL_ILLU_miniBTE_TCap2_BW_Hi BL_ILLU_miniBTE_T_Cap3_BW_Hi Discard the tool and the used T-Cap filter. 10 BL_ILLU_miniBTE_T_Cap4_BW_Hi 37 How to Replace the O-Cap Filter
(for ITC, ITCD, ITCPD, and ITED) The tool has two ends, one for removal of the O-Cap (A) and one with the new O-Cap attached (B). 11 Using the removal end (A), insert it into the opening of the used O-Cap and pull it out slowly. Keep the stick straight. BL_ILLU_miniBTE_O_Cap1_BW_Hi Using the other end of the tool (B), insert the new O-Cap into the opening and gently remove the stick. Discard the tool and the used O-Cap filter. 38 Using Your Hearing Instruments Hearing instruments do not restore perfect hearing. They make sounds louder and help you make the most of the hearing you have. While some immediate benefit is usually noticed, it often takes several weeks for your brain to adapt to the new sounds. The following tips will help you learn to use your hearing instruments. If you have trouble adjusting to them, consult your hearing care professional. Getting Started Wear your instruments at home in a quiet environment. Have a conversation with one person or listen to a news program on TV. You will benefit most if you wear your instruments all day long. Increase the time each day until you are comfortable wearing them for several hours at a time. 39 You may notice that your own voice sounds louder. If the voices of others are at a comfortable level, try speaking at a lower volume. Sounds like footsteps, chirping birds, rustling paper, etc. may seem quite loud at first because you probably havent heard them for a while. They will soon fade to the background. Dining Out Start with a quiet restaurant (no music or entertainment). Request a table away from the kitchen and other noisy areas. Conversation will be easier in a smaller group. In the Car Sit with your better ear toward the center of the car, if possible. Turn off the radio. Keep windows closed to minimize traffic, road and wind noise. 40 Attending Theatre, Concerts, Lectures, etc. Try to sit with your better ear closer to the sound source, if possible. Become familiar with the program in advance to make it easier to follow. If your hearing is similar in both ears, sit in the middle. If your hearing instruments have a telecoil
(optional), inquire if a loop is available. When the telecoil is active, you hear directly through the inductive loop (see page 23). If no loop is available, sit towards the front. At Work Inform your co-workers about your hearing loss and teach them to talk clearly. Keep eye contact when conversing. Focus on the person nearest to you. If you hear only part of a conversation, repeat what you have heard and ask for the missing information. 41 At Home Always use your hearing instruments. Inform family and friends about your situation. Teach your family to talk clearly and keep eye contact when conversing. Teach your family how to involve you in conversations. Avoid background noise. Hearing on the Telephone Hold the receiver close to the microphone inlet of your hearing instrument. If this causes whistling, move the receiver away a small distance. If voices over the telephone are too soft or background noise is a problem, use the telecoil
(if your instrument has this option). Be aware that not all phones are telecoil compatible. Mobile phones may cause interference with the telecoil. In this case, the microphone mode will give a better result. Before purchasing a mobile phone, test it with your hearing instrument. People with a greater degree of hearing loss may need a volume control on the telephone. 42 Tips for Communicating with Hearing Impaired People
(Suggestions for Family Members and Friends) Speech should be clear and distinct. Some people may need to slow down a little but if speech is too slow it can be even more difficult to understand. Do not shout! Many people with hearing impairment are very sensitive to loud sounds. If you are having difficulty being understood, rephrase the statement rather than repeating the same words several times. Do not try to have a conversation from another room or with your back turned. Talk face to face!
Avoid eating, drinking or smoking while talking and keep your hands away from your face. Minimize background noise turn off the TV or radio or move to a quiet area for conversation. Try to give some warning when the topic changes during group conversations it is much easier to follow the conversation when you know what is being discussed. Ensure there is good light on your face the eyes and ears work best together for maximum understanding of speech. 43 Encourage those with hearing instruments to wear them as often as possible. Most of all, be patient and understanding. Even when wearing hearing instruments, many people will still not hear or understand everything the first time. 44 Your Hearing Instrument Configuration Available Programs
(optional for CIC, CICP, ITCD, ITC, ITCP and ITED) Your hearing instruments are programmed in the following way:
Program Beeps Function 1 2 3 4 Your Instrument Has Been Programmed For:
4 Program 1 2 3 Telecoil + Microphone Telecoil +
Damped Microphone Telecoil Only M M M M M M M M M M M M Your Instrument Uses:
M ProWax M T-Cap M WaxBuster M O-Cap 45 Push Button (two hearing instruments) Short push
(less than 1 sec.) h Medium push
(about 1 sec.) h left volume down program change right volume up program change h h h synchronized Long push
(about 2 sec.) h mute h mute h synchronized Push Button (one hearing instrument) Short push
(less than 1 sec.) h volume down Medium push
(about 1 sec.) Long push
(about 2 sec.) h volume up h program change It is not possible to mute the hearing instrument in a monaural fitting unless an RC-P or SoudGate is used. 46 Telephone Use Preferred telephone ear:
(Preciso 9 ITCD, ITCPD, and ITED only) M both M left M right Behavior of Instrument on the Non-
Telephone Ear M No change M The microphone is softer when the Auto Telephone or Telephone Program is active M The instrument mutes when the Auto Telephone or Telephone Program is active 47 Accessories Hidden Hearing offers a wide range of optional accessories that may be purchased to enhance your hearing system. Depending on hearing instrument type and local regulations, the following accessories are available:
Remote control (RC-P) SoundGate communication device (for wireless connection to cell phones, music players, etc.) TV adapter (for wireless connection to your television via the SoundGate) Phone adapter (for wireless connection to your landline phone via the SoundGate) Cleaning and drying kit For further information on accessories please contact your hearing care professional. 48 Environmental Protection Your hearing instruments contain electronic components subject to the Directive 2002/96/EC on waste electrical and electronic equipment. Help to protect the environment by not disposing of your hearing instruments or batteries with your unsorted household waste. Please recycle your hearing instruments and batteries according to your local regulations or return them to your hearing care professional for disposal. 49 Product Approval, Markings and Compliance All Hidden Hearing Preciso hearing instrument models comply with international standards concerning electromagnetic compatibility. Due to the limited size available on the instruments all relevant approval markings are found in this document. Electromagnetic Interference Your hearing instrument has been thoroughly tested for electromagnetic interference. However, some products may emit electromagnetic energy causing unforeseen interference with hearing instruments. Examples include induction cooking appliances, shop alarm systems, mobile phones, fax machines, personal computers, X-rays, CT scans, etc. Even though your hearing instruments are designed to comply with the most stringent international standards of electromagnetic compatibility, they may emit electromagnetic energy that can cause interference with other devices. 50 For ITCD, ITCPD, and ITED models:
Your hearing instruments contain a radio transmitter using short range magnetic induction technology working at 3.84 MHz. The magnetic field strength of the transmitter is < 42 dBA/m @ 10 m. The electromagnetic emission from the radio system is well below international limits for human exposure. By comparison, the electromagnetic energy of the hearing instrument is lower than that generated by household items such as halogen lamps, computer monitors, dishwashers etc. 51 Cell Phone and Hearing Instrument Compatibility Some hearing instrument users have reported a buzzing sound in their instruments when they are using cell phones, indicating that the cell phone and hearing instrument may not be compatible. The compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions (ANSI C63.19-2006 American National Standard Methods of Measurement of Compatibility between Wireless Communication Devices and Hearing Aids). For example, the sum of a hearing aid with a rating of 2 (M2/T2) and a telephone with a rating of 3 (M3/T3) would result in a combined rating of 5. According to the standard, any combined rating that equals at least 5 would provide normal use; a combined rating of 6 or greater would indicate excellent performance. 52 The immunity of your Preciso hearing instrument is at least M2/T2. The equipment performance measurements, categories and system classifica-
tions are based upon the best information available but Hidden Hearing cannot guarantee that all users will be satisfied. 53 Warranty Your hearing instruments have a limited warranty, covering defects in materials and workmanship. This warranty covers the hearing instruments themselves, but not accessories such as batteries, tubing, earmolds, etc. This warranty is void if a defect is the result of misuse or mistreatment. The warranty is also void if the hearing instruments have been repaired by nonauthorized service personnel. Please review the warranty with your hearing care professional and make sure that your warranty card is completed correctly. 54 Notes 55 Common Problems and Solutions Problem Instrument whistles or squeals Possible Cause Instrument not inserted correctly Earwax accumulation in ear canal Instrument may be too loose No volume, level too soft or humming noise Instrument may not be turned ON Battery may be dead or inserted upside down Volume level too soft Instrument may be in telecoil (optional) programm 56 Solution Re-insert instrument Consult your hearing care professional or physician Consult your hearing care professional Check that the battery door is closed completely Re-insert the battery correctly or insert a fresh battery Increase volume level with volume control on instrument (if available) or with the optional RC-P or SoundGate Check to make sure you are in the intended program 57 Possible Cause Earwax accumulation in ear canal Battery contacts may be dirty or corroded Instrument sound outlet may be blocked Microphone sound inlet may be blocked Your hearing loss may have increased Wax filter blocked by earwax Instrument may be muted Problem No volume, level too soft or humming noise 58 Solution Consult your hearing care professional or physician Open and close the battery door several times or clean the battery contacts carefully with a dry cotton swab Check the sound outlet and change the filter if you can see that it is clogged Change the microphone protection (T-Cap/
O-Cap). If the problem persists, consult your hearing care professional Consult your hearing care professional Replace the wax filter Press any button on the remote control, SoundGate, or hearing instrument to unmute 59 Problem Whirring noise, fading, weak or motor-boating sounds Possible Cause Battery contacts may be dirty or corroded Moisture in the hearing instrument Low battery Low battery Low battery Instrument switches from ON to OFF periodically Instrument beeps without any action from you
(e.g. program change) 60 Solution Open and close the battery door several times or clean the battery contacts carefully with a clean dry cotton swab Place instrument in Dry-Aid pack. Remove the battery first. Consult your hearing care professional. Insert a fresh battery Insert a fresh battery Insert a fresh battery 61 Information for the Hearing Care Professional A hearing care professional should advise a prospective hearing instrument user to consult with a licensed physician (preferably an ear specialist) promptly, before dispensing a hearing instrument, if the hearing care professional determines through inquiry, actual observation or review of any other available information concern-
ing the prospective user, that the prospective user has any of the following conditions:
Visible congenital or traumatic deformity of the external or middle ear. History of active drainage from the ear within the previous 90 days. History of sudden or rapidly progressive hearing loss within the previous 90 days. Acute or chronic dizziness or vertigo. Unilateral hearing loss of a sudden or recent onset within the previous 90 days. 62 Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1000 Hz, and 2000 Hz. Visible evidence of significant cerumen accumu-
lation or a foreign body in the ear canal. Pain or discomfort in the ear. Special care should be exercised in selecting and fitting a hearing instrument whose maximum sound pressure level exceeds 132 decibels due to the fact that there may be risk of impairing the remaining hearing of the hearing instrument user. Children with Hearing Loss A child with a hearing loss should be directed to a physician for medical evaluation and to other professionals for evaluation and rehabilitation since hearing loss may cause problems with language development and the educational and social growth of a child. 63 Compliance with Requirements for Europe This device is in conformance with the require-
ments of the Directive 93/42/EEC of the Council of the European Communities concerning medical devices, MDD. This is certified by applying the following marking:
Additionally for models ITCD, ITCPD, ITED:
This device also complies with the essential requirements of the Directive 1999/5/EC of the European Parliament on radio equipment and telecommunications terminal equipment, R&TTE. It operates as an inductive application in a harmonized frequency band according to the Commission Decision 2008/432/EC and may be used in all member states of the EU and EFTA. This is certified by applying the following marking:
64 Declaration of conformity is available at:
Bernafon AG Morgenstrasse 131 3018 Bern Switzerland 65 Compliance with Radio Communications Requirements for the USA and Canada Bernafon AG Preciso hearing instrument models PC9 ITCD, PC7 ITCD, PC9 ITCPD, PC7 ITCPD, PC9 ITED, PC7 ITED. U6XF2ITE01 7031A-F2ITE01 FCC ID IC Statement of compliance:
This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation. This Class B digital apparatus complies with Canadian ICES-003. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. 66 These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that inter ference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the inter-
ference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experience radio/TV technician for help. Changes or modifications not expressly approved by Bernafon AG could void the users authority to operate the equipment. 67 Information and Explanation of Symbols The CE conformity marking indicates conformance to all applicable European Directives This symbol indicates that the products described in these instructions for use adhere to the requirements for an applied part of Type B of EN 60601-1. The surface of the hearing instrument is specified as applied part of Type B. This symbol indicates that it is important for the user to read and take into account the relevant information in these instructions for use This sign indicates important safety information that must be observed to minimize risks or to avoid hazardous situations 68 Important information for handling and product safety The crossed-out wheeled bin indicates that the European Directive on waste of electronic equipment applies The product is designed such that it functions without problem or restrictions if used as intended, unless otherwise noted in these instructions for use operating conditions transport and storage conditions During transport or storage, the temperature should not exceed the limit value of 25/60 Celsius 69 Service If none of the actions, listed on the previous pages, solve the problem, contact your hearing care professional. Do not attempt to repair your hearing instruments yourself. Place stamp with dispenser name and address here:
133620/UK 70
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, 9 Hidden Hearing is one of the UK leaders in private hearing healthcare. For 40 years, weve helped hundreds of thousands of people enjoy the benefits of clearer hearing. Distributor Hidden Hearing Medway St. Maidstone ME14 1HL United Kingdom Manufacturer Bernafon AG Morgenstrasse 131 3018 Bern Switzerland Phone +41 31 998 15 15 Fax +41 31 998 15 90 www.bernafon.com e g n a h c o t t c e b u s
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1 | Label Info | ID Label/Location Info | 4.48 MiB | October 04 2013 |
w o r k I n S t r U c t I o n Close, glue & finish SLA & UV technoLogy Ite ProdcUtIon Se r V I ce & P r o d U c t I o n S U P P o rt b e r n A f o n A g Sw I t z e r L A n d cLoSe, gLUe & fInISh Page 2 of 22 Table of contents common materials for close, glue & finish ............................................................................ Page 3 Laser serial number production............................................................................................. Page 4 closing faceplate Solution ................................................................................................. Page 6 closing carrier Solution ..................................................................................................... Page 8 how to place electronic......................................................................................................... Page 9 closing Unit Solution ......................................................................................................... Page 11 ITC D CIC/MC final control after closing the instrument ............................................................................... Page 13 direct instrument ................................................................................................................. Page 14 faceplate cut ........................................................................................................................ Page 15 Vent position ........................................................................................................................ Page 16 buff and polish ..................................................................................................................... Page 17 Lacquer ................................................................................................................................ Page 18 Pull out string ....................................................................................................................... Page 19 high knob ............................................................................................................................ Page 20 Microphone protection grid .................................................................................................. Page 21 replacement of microophone wind screen on Itc................................................................... Page 22 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 3 of 22 Common materials for Close, glue & finish Description glue, Loctite 420 (20 gr.) clamps faceplate cutter, spiral tape, transparent optic fiber set, complete (220V) Pre-cut tape, 10 battery size (100 pcs.) Pre-cut tape, 312 battery size (100 pcs.) Miller, cylindrical Miller, conical Miller, conical (small) holder for sandpaper Sandpaper, grit 120, width 15 mm, brown Sandpaper, grit 180, width 15 mm, green buffing mops Polishing mops wax Pumice 949, for first buffing wax Atol 6, for second buffing transparent test tool burr 1.0 mm Acrylic modelling paste, red (20 gr.) Acrylic modelling paste, blue (20 gr.) Acrylic emodelling paste Xpress beige (20 gr.) Pull out string drill 1.4 mm drill, long spiral, 0.6 mm drill, short spiral, 0.6 mm brush for lacquering Lacquer, hard coat, LP/h, 100 ml Lacquer, hard coat, Sonopal A1, 100 ml Lacquer, soft coat, LP/w, 100 ml Label, red dot (500 pieces) Label, blue dot (500 pieces) Label, white dot (500 pieces) tray, white, disposable (250 pieces) depth gauge Motor foam suspension, receiver (250 pieces) high knob for volume control Protection grid for microphone (100 pieces) 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d refer to the style specific code no. on the Introduc-
tion Program Code no 794-30-035-06 890-21-019-01 890-20-142-09 890-03-058-01 890-21-517-04 775-20-300-10 775-20-301-11 890-20-042-08 820-15-036-03 890-20-125-08 890-21-317-02 890-20-136-01 890-20-154-04 890-03-026-02 890-03-027-03 788-90-006-05 788-90-005-04 890-20-031-05 780-30-092-07 780-30-093-08 780-30-097-00 890-01-501-04 890-20-113-04 890-20-143-00 890-20-127-00 825-18-097-04 795-10-008-04 795-10-010-08 795-10-009-05 586-01-067-04 586-01-902-05 586-01-068-05 890-01-148-05 refer to the Product specific Spare Parts List 540-97-063-05 890-21-313-08 refer to the Product specific Spare parts list 890-01-230-00 wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 4 of 22 laser serial number production flat surface 1. Load logo file in the laser machine. If the laser software 2. to obtain the best result, laser mark on a flat surface of for automatic generation of the serial number is installed, the shell. then scan bar code for order number. 3. Place the shell into the fixture. be sure that the shell is 4. close the laser machine drawer/door. Scan the necessary correctly secured in the fixture otherwise the marking will bar code(s) on the work order with the bar code laser. not be readable. 5. Press Start write button on the laser machine. the laser 6. when the marking is done remove the shell from the marking will automatcally take place. fixture. wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d cLoSe, gLUe & fInISh Page 5 of 22 Laser marking 7. Add oil pastel (or ink) colour to the laser marking. 8. Alcohol can be added to the tissue for easier cleaning. remove excess of colour with a tissue. Alcohol readable?
data ok?
9. check that the serial number, model and company name 10. check for correct laser marking: right, Left, style and for on the work order corresponds to the shell marking. legibility (clear marking). 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 6 of 22 Closing faceplate solution Vertical in the shell horizontal in the shell not glued 1. to make instr. smaller, it is best to mount the batt. door vertical in the shell. this is, though, only possible for cIc/
2. Perform listen test before gluing faceplate to the shell. the receiver suspension-tube must still be kept long Mc/Itc/ Ite & Ite t styles. for optimal acous. performance
(refer to the Ite wI Assembly Listening test for more
(the mic. inlet must be as free as pos.), the batt. door, in info). the 2XX styles and dual-mic styles, have to be mounted horizontal in the shell. Symmetrical in the shell 3. Always mount the faceplate as centred (symmetrical) as 4. carefully lift up all compoments, amplifier/receiver and possible in the shell. telecoil from the faceplate. being careful with the litz wires. In case of binaural: the faceplate position in the shell must be the same for both instrument. 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 7 of 22 no contact with each others free and easy to handle 5. while closing the instrument, be aware:
6. Power instrument might be difficult to close because of Components do not touch each others (microphone/
feedback due to the high gain and the little space in the amplifier/receiver/telecoil). telecoil and receiver shell. to avoid feedback, be sure that:
placement, refer to Ite wI Assembly telecoil assembly Receiver is completely free in the shell and Assembly receiver assembly.
(refer to Ite wI Assembly receiver assembly). Microphone inlet is free. Components do not touch each others Controls (switch, VC, pull out string etc.) are easy
(microphone/amplifier/receiver/telecoil). to handle. Battery drawer closes completely with battery inserted. clean surface 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d Make sure that the surface of the faceplate is clean. Be careful not to glue any wires to the shell. Do not press faceplate to shell too hard. Let glue enter between the two parts. Apply a layer of glue all around the faceplate/shell. Use clamps to hold and press faceplate against the shell and let the glue harden for few minutes. After gluing refer to faceplate cut etc. page 15. no wires thin layer of glue tape 7. when gluing faceplate to shell:
Keep battery drawer open. 8. when the instrument is completely finished, insert protection tape below the battery drawer. wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 8 of 22 Closing Carrier solution ITC D frame Symmetrical in the shell depth gauge 1. Mount the depth gauge on the frame. 2. Always mount the frame as centred (symmetrical) as possible in the shell. In case of binaural: the frame position in the shell must be the same for both instrument. refer to direct instrument page 14 to see the position of the frame. 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d thin layer of glue clean surface 4. when gluing frame to shell:
Make sure that the surface of the frame is clean. Do not press faceplate to shell too hard. Let glue enter between the two parts. Apply a layer of glue all around the frame/shell. Use clamps to hold and press faceplate against the shell and let the glue harden for few minutes. After gluing refer to faceplate cut etc. page 15. note: The instrument must be lacquer or buff and polish before assembly. wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 9 of 22 how to place electronic carrier remove backwards 1. remove receiver from the carrier. 2. remove the unit from the carrier. left side Right side Suspenstion-tube wireless coil wireless coil note: how to identify the Unit? See where the wireless coil 3. Mount the suspenstion-tube on the receiver. If the is placed in the frame. instrument is with Vc refer to step 4. If it is without Vc refer to step 7. Volume control a m p l e x e 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d 4. If the instrument is with volume controle solder the Vc to 5. Mount the volume control in the grooves for the Vc. the amplifier, refer to Service instuction. wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 10 of 22 groove Press in place wireless coil 6. Mount the suspention-tube/receiver in the shell. 7. Place the wireless coil in the grooves for the wireless coil. refer to Ite wI Assembly receiver Assembly. Do not glue the wireless coil. Place the unit in the grooves on the shell. 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d 8. Press the unit down until it click. 9. Mount the battery door. Microphone cover Microphone cover close vent with tacky wax glue 10. Place the microphone cover in front of the microphone. 11. Perform Listening test, and glue suspension-tube all around the receiver hole. Pre-cut tube if necessary.
(refer to Ite wI Assembly Listening test and Assembly receiver assembly for more information). Proceed to wax protection insertion. (refer to Ite wI Assembly wax protection systems for more information). wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 11 of 22 Closing unit solution CIC/MC electronics space ok!
not glued 1. Use the kit assembly to check electronics/vent placement 2. Perform listening test. in the shell/frame. Vent ok!
c Place in battery spring holes a b Press b Press frame depth gauge 3. dismount the unit (with battery drawer) by:
4. Mount depth gauge in the frame. Position frame/depth a. Inserting tweezers into battery spring holes/grooves gauge on the shell. in the frame. b. hold and press them gently towards each other. c. Pull them up until unit release. thin layer of glue 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d 5. glue shell to the frame. 6. After gluing refer to faceplate cut etc. page 15. wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 12 of 22 a receiver assembly drill vent hole 7. After cutting/finishing the frame (and vent) proceed to 8. After the shell is polished you can proceed to the buff and polish or lacquer. assembly. a. Mount receiver in the shell (refer to Ite wI Assembly receiver assembly). b. Place electronics. click b Press d Inside grooves in the frame b Place electronics c b Press a Into battery spring holes 9. click the microphone assembly side of the module into 10. a. Insert tweezers into the holes in each battery spring. the frame. b. Press them gently towards each other. c. Push down. d. Insert battery springs in the grooves inside the frame. 11. Perform Listening test, and glue suspension-tube all 12. Insert wax protection (refer to Ite wI Assembly wax around the receiver hole. Pre-cut tube if necessary. (refer to Protection System). Ite wI Assembly Listening test and Assembly receiver assembly for more info). wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d cLoSe, gLUe & fInISh Page 13 of 22 final control after closing the instrument battery inserted completely closed 1. check that the battery drawer, with inserted battery, 2. check mechanical functionality of volume control/
close completely. high knob, battery drawer, trimmers, switches, etc. check that the battery drawer is not touching the Anti-tragus and that the microphone inlet and the vent are completely open. 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 14 of 22 Direct instrument Parallel transparent test tool horizontal ear line tragus line t-marking h-marking 1. Using the transparent test tool, place the shell with the 2. Using a thin perm. marker, mark a dot on the shell tragus line parallel to the t-markings on the faceplate.
(you can also mark inside the shell) following the horizontal ear line which matches the h-marking on the faceplate. a burr b Sandpaper holder a faceplate
(kit assembly) b 20 or 20 H R T T 20 or 20 H only excess of material Aligned 3. a. drill a small cavity on each marking dot and colour the 4. a. Place the shell with the colored dots aligned to the cavities with red or blue acrylic material. the marking dot h-marking on the faceplate. b. from the h-position it is indicates the horizontal ear line. b. take away excess of allowed to angle the shell up till 20 in order to secure coloured material using sandpaper before proceeding to the space for electronics. kit assembly to the shell. horizontal line
(direct) ok 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d 5. After closing the direct Instrument check that the horizontal ear line is matching the allowed faceplate position. wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 15 of 22 faceplate cut faceplate cutter Miller, cylindrical 1. before faceplate cut, always use tape or deapth gauge to 2. bevel the faceplate until it is rounded with the base cover/protect opening for microphone and Programming flex of the shell. connector. roughly cut off excess of faceplate. Miller, conical Sandpaper holder 3. to make instrument more invisible, bevel the 4. Use sandpaper to remove marks left by the miller and faceplate with an inclination towards the battery drawer. round/smooth faceplate border. Use sandpaper:
Brown for deep marks Green to round/smooth faceplate. 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 16 of 22 Vent position Vent position optic fiber Pointed tool 1. find the vent position on the faceplate using the optic 2. Mark the vent position with a sharp pointed tool. fiber. a b burr X mm Miller, conical Approx. 1 9 m m Vent hole countersink end of vent in the faceplate begining of vent in the faceplate 3. a. burr the vent hole on faceplate using the burr with the 4. If the instrument is one of those listed in the note*, same size as the vent. b. Slightly countersink vent hole in check that the vent lenght is not longer than approx. the shell, if necessary. 19 mm. refer to the Ite wI Shell prodution Vent page 28 (keep in mind the final instrument cosmetic). 5. check vent for leak (damage could occur when drilling the vent hole on the faceplate side). refer to Ite wI Shell production Vent for more information.
*) Applicable to all neo, Win, icos, Prio, Move and Veras styles. wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d cLoSe, gLUe & fInISh Page 17 of 22 Buff and polish buffing mops Polishing mops wax 1. a. buff the instrument first time using the buffing mops together with the wax Pumice 949. b. buff the instrument for the second time using buffing mops together with wax Atol 6. 2. Polish the instrument using polishing mops. 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d Proceed to Pull out string at page 19 before buff and polish or lacquer. wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 18 of 22 Sandpaper a b lacquer holder for sandpaper 1. roughen shell surface with sandpaper, grit 180. 2. a. clean shell surface using denaturized alcohol (99.5%). b. Mount the instrument to a supporting pin and fix it with tacky wax. Proceed to hard or soft lacquering as shown in the next steps. a b lC unit without gas no lacquer 4. for hard coat lacquer lP/h or sonopal A1 5. After lacquering, check that there is no lacquer inside the a. Apply hard lacquer to shell surface using a small brush. receiver tube, vent and on the top of the faceplate. 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d b lC unit with gas Lacquer on the shell b. Place the instrument in the light box with/without gas
(Lc unit) for approximately 1-2 min. for soft coat lacquer lP/W a. Apply soft lacquer on shell. b. Place the inst. in the light box with gas (Lc unit eL-1, gas modified) for approximately 2-3 min. Proceed to Pull out string at page 19 before buff and polish or lacquer. We do not recommend to make soft lacquering with use of lC unit without gas because the lacquer will not be properly cured. wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 19 of 22 Pull out string take off battery drawer tragus side d-shaped side drill 0,6 mm 1. open or take off the battery drawer to avoid gluing it 2. drill a 0.6 mm hole at the d-shaped side of the faceplate to the battery contacts, when gluing the pull out string.
(concha side of the ear canal). d-shaped side tragus side Pull out string glue Pull out string 3. we do not recommend the tragus side since this could 4. Adjust pull out string length as desired. a. dip the end interfere with the pull out string. of the pull out string into the glue. b. Insert it in the hole. c. Place glue between the pull out string and the hole. Pull out string easy to handle 5. check pull out string are easy to handle. wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d cLoSe, gLUe & fInISh Page 20 of 22 high Knob glue teeth of Vc inside high knobs 1. Place a drop of glue on the top of the volume control. 2. Place the high knob on the Vc. the teeth of the Vc must do not apply too much glue, this to avoid gluing the volume fit inside the high knob. control. 3. Press the high knob on the volume control while turning it clock-wise and counter-clockwise. 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 21 of 22 Microphone protection grid Mic. inlet glue 1. check that the protection grid matches the microphone 2. Place a drop of glue Loctite 420 around the grid. inlet. centered Microphone grid free from glue 3. Positioning the protection grid centered on the note: be careful that the glue does not penetrate in the microphone inlet. microphone inlet and the grid opening. 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy cLoSe, gLUe & fInISh Page 22 of 22 Replacement of microophone wind screen on iTC*
wind screen tweezers click 1. Use a tweezers to remove the microphone wind screen. 2. Place a new wind screen on the microphone inlet with the dome side up. dome side rear side 3. Press the wind screen in place making sure it click. If the wind screen doesnt click, turn it up side down and try again. 1 0 0 0 4 5 0 7
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P r o d U c t I o n S U P P o r t b e r n A f o n A g S w I t z e r L A n d
*) Applicable to all Veras iTC wo r k I n St r U c t I o n I t e P r o d U c t I o n S L A & U V t ec h n o Lo gy
1 | Confidentiality Request | Cover Letter(s) | 451.49 KiB | October 04 2013 |
bernafon Your hearing - Our passion CONFIDENTIALITY REQUEST for Certification Service in USA Federal Communication Commission Equipment Authorization Division, Application Processing Branch 7435 Oakland Mills Road Columbia, MD 21048 15 March 2013 TO WHOM IT MAY CONCERN Pursuant to Paragraphs 0.457 and 0.459 of the Commissions Rules (47 C.F.R.) and Section 552(b)(4) of the Freedom of Information Act, we requests confidentiality for the following products:
FCC ID Model names U6XF2BTE02 AR9 CP, AR7 CP, PC9 CP, PC7 CP AR9 CPx, AR7 CPx, PC9 CPx, PC7 CPx U6XF2ITE01 AR9 ITCPD, AR7 ITCPD, PC9 ITCPD, PC7 ITCPD AR9 ITED, AR7 ITED, PC9 ITED, PC7 ITED AR9 ITCD, AR7 ITCD, PC9 ITCD and PC7 ITCD For the product stated above, we request that the following information be held confidential:
1. Circuit diagrams, BOM, and PCBs submitted as Equipment Authorization Electronic Filing attachment: "schematics. 2. Block diagram submitted as Equipment Authorization Electronic Filing attachment: blockdiagram. 3. Operational description submitted as Equipment Authorization Electronic Filing attachment: operational description The above exhibits contain our trade secrets and proprietary information that could be of benefit to our competitors. If you have any questions, please feel free to contact me at the address shown below. yy ( j Yo. f =< /
(signed) Name: Dr. Chrsitian Muller Quality Manager Company: Bernafon AG Address: Morgenstrasse 131 3018 Bern, Switzerland Phone: +41 (31) 998 15 04 Fax: +41 (31) 998 15 90 Email: cm@bernafon.ch Sincerely,
1 | Declaration of electrically indentical products | Attestation Statements | 699.98 KiB | October 04 2013 |
bernafon Your hearing - Our passion Berne, 15 March 2013 Federal Communication Commission Equipment Authorization Division, Application Processing Branch 7435 Oakland Mills Road Columbia, MD 21048 Certification and Engineering Bureau Industry Canada Spectrum Engineering Branch 3701 Carling Avenue, Building 94 Ottawa, Ontario K2H 8S2 Declaration on Electrically Identical Models TO WHOM IT MAY CONCERN We, Bernafon AG, Morgenstrasse 131, 3018 Bern, Switzerland, declare on our sole responsibility that the new models AR9 ITCPD, AR7 ITCPD, PC9 ITCPD, PC7 ITCPD AR9 ITED, AR7 ITED, PC9 ITED, PC7 ITED AR9 ITCD, AR7 ITCD, PC9 ITCD and PC7 ITCD with FCC ID: U6XF2ITEO1 and IC: 7031A-F2ITEO1 are electrically identical to the certified model ITC/ITE Fusion 2 under FCC ID: U28FU2ITE and IC: 1350B-FU2ITE The products are hearing instruments. The only differences between the new models and the original model are:
- Models xx9 yyy and xx7 yyy offer different audiological signal processing. This is implemented by different parameter sets for the digital signal processing of the audio path.
- Models xxnn ITCPD, xxnn ITED and xxnn ITCD offer different electro-acoustical performance (maximum possible sound pressure level). This is implemented by the use of different electro-acoustic transducers (loudspeaker).
- The prefixes AR and PC indicate different product families. We attest that above changes are not relevant for any RF behavior subject to regulatory items. All products use the same electronic module as tested and described in Cetecom Test Report 1-4852/12-01-02. Therefore Cetecom Test Report 1-4852/12-01-02 remains applicable. continued bernafon If you have any questions, please feel free to contact us at the address shown below" "earing - Our passion Sincerely, Name: Thomas Leuzinger Function: Team Leader Electro-Acoustic Design Company: Bernafon AG Address: Morgenstrasse 131 3018 Bern Switzerland Phone: +41 (31) 998 16 92 Fax: +41 (31) 998 15 90 Email: tle@bernafon.ch
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2013-04-10 | 3.84 ~ 3.84 | DXX - Part 15 Low Power Communication Device Transmitter | Original Equipment |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 | Effective |
2013-04-10
|
||||
1 | Applicant's complete, legal business name |
Bernafon AG
|
||||
1 | FCC Registration Number (FRN) |
0016279770
|
||||
1 | Physical Address |
Morgenstrasse 131
|
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1 |
Bern
|
|||||
1 |
Switzerland
|
|||||
app s | TCB Information | |||||
1 | TCB Application Email Address |
g******@cetecom.com
|
||||
1 | TCB Scope |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
||||
app s | FCC ID | |||||
1 | Grantee Code |
U6X
|
||||
1 | Equipment Product Code |
F2ITE01
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 | Name |
K**** F********
|
||||
1 | Title |
Team leader Quality Assuranceand Regulatory Affair
|
||||
1 | Telephone Number |
+41-3******** Extension:
|
||||
1 | Fax Number |
+41-3********
|
||||
1 |
k******@bernafon.ch
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 | Equipment Class | DXX - Part 15 Low Power Communication Device Transmitter | ||||
1 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | Hearing Aid (in the ear) | ||||
1 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 | Modular Equipment Type | Does not apply | ||||
1 | Purpose / Application is for | Original Equipment | ||||
1 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | No | ||||
1 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 | Firm Name |
CTC advanced GmbH (former CETECOM ICT Services )
|
||||
1 | Name |
G**** S******
|
||||
1 | Telephone Number |
49-68********
|
||||
1 | Fax Number |
49-68********
|
||||
1 |
t******@ctcadvanced.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 15C | 3.84000000 | 3.84000000 |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC