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1 2 3 4 5 6 7 | Test Setup Photos | July 12 2011 | ||||||
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1 2 3 4 5 6 7 | RF Exposure Info | July 12 2011 / May 12 2011 | ||||||
1 2 3 4 5 6 7 | Cover Letter(s) | May 12 2011 | ||||||
1 2 3 4 5 6 7 | RF Exposure Info | July 12 2011 / May 12 2011 | ||||||
1 2 3 4 5 6 7 | ID Label/Location Info | May 12 2011 | ||||||
1 2 3 4 5 6 7 | Cover Letter(s) | May 12 2011 | ||||||
1 2 3 4 5 6 7 | Test Report | May 12 2011 | ||||||
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1 2 3 4 5 6 7 | External Photos | May 12 2011 | ||||||
1 2 3 4 5 6 7 | Internal Photos | May 12 2011 | ||||||
1 2 3 4 5 6 7 | Cover Letter(s) | May 12 2011 | ||||||
1 2 3 4 5 6 7 | Test Report | May 12 2011 | ||||||
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1 2 3 4 5 6 7 | Test Report | May 12 2011 | ||||||
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1 2 3 4 5 6 7 | Test Report | May 12 2011 | ||||||
1 2 3 4 5 6 7 | Test Setup Photos | May 12 2011 | ||||||
1 2 3 4 5 6 7 | Test Setup Photos | May 12 2011 | ||||||
1 2 3 4 5 6 7 | Test Setup Photos | May 12 2011 | ||||||
1 2 3 4 5 6 7 | Test Report | May 12 2011 |
1 2 3 4 5 6 7 | Temp Confid User Manual | Users Manual | 5.52 MiB | May 12 2011 |
BlackBerry Curve Series BlackBerry Curve 9350/9360/9370 Smartphones User Guide Version: 7.0 To find the latest user guides, visit www.blackberry.com/docs/smartphones. SWD-1735726-0810041221-001 Contents Quick Help.......................................................................................................................................................................................................... Getting started: Your smartphone..................................................................................................................................................................... How to: Top 10................................................................................................................................................................................................... Tips: Top 10........................................................................................................................................................................................................ Personalize: Top 10............................................................................................................................................................................................ Troubleshooting: Top 10.................................................................................................................................................................................... Tips and shortcuts.............................................................................................................................................................................................. Tips: Doing things quickly................................................................................................................................................................................... Tips: Extending battery life................................................................................................................................................................................. Tips: Finding apps............................................................................................................................................................................................... Tips: Freeing and conserving storage space....................................................................................................................................................... Tips: Updating your software............................................................................................................................................................................. Tips: Keeping your information safe.................................................................................................................................................................. Tips: Managing indicators.................................................................................................................................................................................. Phone shortcuts................................................................................................................................................................................................. Message shortcuts.............................................................................................................................................................................................. File and attachment shortcuts........................................................................................................................................................................... Typing shortcuts................................................................................................................................................................................................. Media shortcuts................................................................................................................................................................................................. Browser shortcuts.............................................................................................................................................................................................. Calendar shortcuts............................................................................................................................................................................................. Search shortcuts................................................................................................................................................................................................. Map shortcuts.................................................................................................................................................................................................... Troubleshooting: Shortcuts................................................................................................................................................................................ Phone................................................................................................................................................................................................................. How to: Phone.................................................................................................................................................................................................... Troubleshooting: Phone..................................................................................................................................................................................... Voice commands................................................................................................................................................................................................ How to: Voice commands................................................................................................................................................................................... Troubleshooting: Voice commands.................................................................................................................................................................... 6 6 20 23 31 34 39 39 39 41 41 42 43 43 44 45 46 47 48 49 50 50 51 51 52 52 68 71 71 73 Messages............................................................................................................................................................................................................ How to: Messages.............................................................................................................................................................................................. Email................................................................................................................................................................................................................... Text messages.................................................................................................................................................................................................... PIN messages...................................................................................................................................................................................................... Attachments....................................................................................................................................................................................................... 74 74 79 97 105 108 Security options for messages............................................................................................................................................................................ 111 Files and attachments........................................................................................................................................................................................ How to: Files....................................................................................................................................................................................................... Troubleshooting: Files........................................................................................................................................................................................ Media................................................................................................................................................................................................................. How to: Media.................................................................................................................................................................................................... Music.................................................................................................................................................................................................................. Videos................................................................................................................................................................................................................. Video camera..................................................................................................................................................................................................... Camera............................................................................................................................................................................................................... Pictures............................................................................................................................................................................................................... Voice notes......................................................................................................................................................................................................... Ring tones, sounds, and alerts............................................................................................................................................................................ How to: Ring tones, sounds, and alerts.............................................................................................................................................................. Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... Browser.............................................................................................................................................................................................................. How to: Browser................................................................................................................................................................................................. Troubleshooting: Browser.................................................................................................................................................................................. Calendar............................................................................................................................................................................................................. How to: Calendar................................................................................................................................................................................................ Troubleshooting: Calendar................................................................................................................................................................................. Contacts.............................................................................................................................................................................................................. How to: Contacts................................................................................................................................................................................................ Troubleshooting: Contacts................................................................................................................................................................................. Clock................................................................................................................................................................................................................... How to: Clock..................................................................................................................................................................................................... Troubleshooting: Clock....................................................................................................................................................................................... Tasks and memos............................................................................................................................................................................................... Create a task or memo....................................................................................................................................................................................... Send a task or memo.......................................................................................................................................................................................... Change or delete a task or memo...................................................................................................................................................................... Change the status of a task................................................................................................................................................................................ Hide completed tasks......................................................................................................................................................................................... Show tasks in the calendar................................................................................................................................................................................. 125 125 130 132 132 137 140 142 145 150 154 156 156 159 160 160 171 173 173 181 183 183 190 191 191 194 195 195 195 195 195 196 196 Synchronizing tasks and memos......................................................................................................................................................................... About categories................................................................................................................................................................................................ Categorize a contact, task, or memo.................................................................................................................................................................. Create a category for contacts, tasks, or memos............................................................................................................................................... Turn off the prompt that appears before you delete items............................................................................................................................... Typing................................................................................................................................................................................................................. How to: Typing................................................................................................................................................................................................... Troubleshooting: Typing..................................................................................................................................................................................... Keyboard............................................................................................................................................................................................................ How to: Keyboard............................................................................................................................................................................................... Troubleshooting: Keyboard................................................................................................................................................................................ Language............................................................................................................................................................................................................ How to: Language............................................................................................................................................................................................... Troubleshooting: Language................................................................................................................................................................................ Screen display..................................................................................................................................................................................................... How to: Screen display....................................................................................................................................................................................... Troubleshooting: Screen display........................................................................................................................................................................ GPS technology................................................................................................................................................................................................... How to: GPS technology..................................................................................................................................................................................... Troubleshooting: GPS technology...................................................................................................................................................................... Maps................................................................................................................................................................................................................... How to: Maps..................................................................................................................................................................................................... Troubleshooting: Maps...................................................................................................................................................................................... BlackBerry Device Software............................................................................................................................................................................... How to: BlackBerry Device Software.................................................................................................................................................................. Troubleshooting: BlackBerry Device Software................................................................................................................................................... Manage Connections.......................................................................................................................................................................................... Mobile network.................................................................................................................................................................................................. Wi-Fi technology................................................................................................................................................................................................ Bluetooth technology......................................................................................................................................................................................... How to: Bluetooth technology........................................................................................................................................................................... Troubleshooting: Bluetooth technology............................................................................................................................................................ 196 198 198 198 199 200 200 205 207 207 208 209 209 210 211 211 214 215 215 216 217 217 221 229 229 232 233 233 239 248 248 254 NFC technology.................................................................................................................................................................................................. 257 How to: NFC technology..................................................................................................................................................................................... Troubleshooting: NFC technology...................................................................................................................................................................... Smart accessories............................................................................................................................................................................................... About the Smart Accessories application........................................................................................................................................................... Set up a new dock.............................................................................................................................................................................................. Change a dock profile......................................................................................................................................................................................... Delete a saved dock profile................................................................................................................................................................................ Power and battery.............................................................................................................................................................................................. How to: Power and battery................................................................................................................................................................................ Storage space and media cards.......................................................................................................................................................................... How to: Storage space and media cards............................................................................................................................................................ Tips: Storage space and media cards................................................................................................................................................................. Troubleshooting: Storage space and media cards............................................................................................................................................. Search................................................................................................................................................................................................................. How to: Search................................................................................................................................................................................................... Troubleshooting: Search.................................................................................................................................................................................... SIM card.............................................................................................................................................................................................................. How to: SIM card................................................................................................................................................................................................ Security............................................................................................................................................................................................................... How to: Security................................................................................................................................................................................................. Troubleshooting: Security.................................................................................................................................................................................. Service books and diagnostic reports................................................................................................................................................................. Accept, delete, or restore a service book........................................................................................................................................................... Run a diagnostic report...................................................................................................................................................................................... View, submit, or delete a diagnostic report....................................................................................................................................................... Set a default recipient for diagnostic reports..................................................................................................................................................... I can't run or submit a diagnostic report............................................................................................................................................................ Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... Synchronization.................................................................................................................................................................................................. How to: Synchronization.................................................................................................................................................................................... Troubleshooting: Synchronization..................................................................................................................................................................... Accessibility options........................................................................................................................................................................................... How to: Accessibility.......................................................................................................................................................................................... 257 259 261 261 261 261 262 263 263 265 265 268 269 271 271 274 275 275 278 278 308 310 310 310 310 311 311 311 312 312 315 317 317 Calculator........................................................................................................................................................................................................... Use the calculator............................................................................................................................................................................................... Convert a measurement..................................................................................................................................................................................... 322 322 322 Glossary.............................................................................................................................................................................................................. 323 Legal notice........................................................................................................................................................................................................ 328 User Guide Quick Help Quick Help Getting started: Your smartphone Find out about apps and indicators, and what the keys do on your BlackBerry smartphone. Your BlackBerry smartphone at a glance New in this release This release includes a number of exciting new features and services, as well as some enhancements to existing features. BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7. Voice enabled search Looking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more on your BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search, 271. Home screen customization 6 User Guide Quick Help Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or all panels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 17. NFC technology NFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart payment terminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone against a smart tag, you can see information such as web addresses, coupons, graphics, media files, and event details. For more information, see NFC technology, 257. Touch-free call answering You don't need to use your hands to answer calls when you're using a Bluetooth enabled headset or a regular headset! Now you can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answer calls with a headset, 65. Bluetooth enhancements You can now send multiple pictures at once using Bluetooth technology. For details, see Send a file, 109. Conveniently send and receive a contact card (also called a vCard) using Bluetooth technology, and save the received contact card into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetooth technology, 250. Picture enhancements When you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view. Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures were taken. You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, see Change your slide show options, 151. About the BlackBerry ID A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID, you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World storefront and keep apps you downloaded when you switch smartphones. When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create a BlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid. Some services and apps that support BlackBerry ID require you to re-enter your login information after a certain amount of time has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID login information if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if you update your BlackBerry Device Software on your smartphone. Related information Create a BlackBerry ID, 223 Change your BlackBerry ID information, 223 7 User Guide Quick Help Visit the Setup application The Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry smartphone, and set up network connections, such as Bluetooth connections. You can also set up email addresses and social networking accounts. The Setup application should appear automatically the first time that you turn on your smartphone. 1. 2. Click a section to change options or to complete a short series of prompts that help you set the options. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon. Important keys Keys on the front of your BlackBerry smartphone Trackpad Menu Escape Send End/Power Slide your finger to move around the screen. Press (click) to select an item. Press and hold to open a pop-up menu. Open a menu. Select a highlighted menu item. Press and hold to switch applications quickly. Return to the previous screen. Close the menu. Make a call. Answer a call. End a call. Return to the home screen. Press and hold to turn on or turn off your BlackBerry smartphone. Keys on the top of your smartphone Lock Lock your keyboard. Keys on the right side of your smartphone Volume/Mute Press the top and bottom keys to change the volume. Press and hold the top or bottom key to play the next or previous media file. 8 User Guide Quick Help Keys on the right side of your smartphone Convenience key Before you take a picture or record a video, press the top or bottom key to zoom in or out. Press the middle key to mute a call or mute the volume. If supported, open the camera. If supported, take a picture. You can also customize this key. Keyboard Shift Alt Symbol Capitalize letters. Type the alternate character on a key. Open the symbol list. Backspace/Delete Delete the previous character or a selected item. Enter Select an item. Speakerphone Turn on or turn off the speakerphone during a call. Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green Blue Red You're in a wireless coverage area. You can turn on or turn off this notification. Your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification. A new message has arrived and your selected profile is set to notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card. 9 User Guide Quick Help Flashing LED color Amber Description The battery power level for your smartphone is low, or your smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone. Related information Turn off Bluetooth connection notification, 253 Turn on flashing LED notification for wireless coverage, 213 Icons Application icons You can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view of the home screen displays icons for only some of the available applications. To view more application icons on the home screen, click All. Depending on your BlackBerry smartphone model, administrator, and wireless service provider, some applications might not be available. You might be able to download some applications from the BlackBerry App World storefront. To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the Icon Guide. Setup Setup Options Power and lock Enterprise Activation Activate a work email account using the BlackBerry Enterprise Server. Password Lock Power Off Messages Saved Messages Messages 10 User Guide Quick Help Added email address Text Messages Instant messaging Added work email address Instant Messaging folder BBM Some applications might appear in this folder including applications that you download. Windows Live Messenger for BlackBerry smartphones AOL Instant Messenger Service for BlackBerry smartphones Google Talk for BlackBerry smartphones Yahoo! Messenger for BlackBerry smartphones Applications Browser Maps Password Keeper Applications folder Some applications might appear in this folder, including applications that you download. Media Media folder Pictures Ring Tones Camera Manage Connections Help Voice Dialing Videos Music Voice Notes Video Camera 11 User Guide Quick Help Voice Notes Recorder Podcasts Personal organizer Contacts Tasks Clock Files Calendar MemoPad Calculator Documents To Go Files Social networking and mobile purchasing BlackBerry App World Social Feeds Facebook for BlackBerry smartphones Twitter for BlackBerry smartphones BlackBerry Device Software update A software update for the BlackBerry Device Software is available. A software update for the BlackBerry Device Software is ready to be installed. A software update for the BlackBerry Device Software is being downloaded. A software update for the BlackBerry Device Software is stopped. Sounds and alerts Normal profile Loud profile Medium profile 12 Phone Calls Only profile Custom profile Silent profile Quick Help User Guide Games Vibrate Only profile All Alerts Off profile Games folder BrickBreaker Some applications might appear in this folder, including applications that you download. Word Mole Home screen icons These icons are status indicators that appear at the top of the home screen. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. New item To clear this icon, open each item that has this indicator. Sending data Receiving data New BBM item To clear this icon, open each chat that has this icon. Roaming Alarm is set Update is available in the BlackBerry App World storefront New item in the Social Feeds application System is busy New BBM Groups item Unread message count Missed call count Calendar reminder count Bluetooth technology is turned on Wi-Fi technology is turned on NFC technology is turned on Message inbox icons These icons indicate the type or status of each message in your inbox. 13 User Guide Quick Help Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item Read message Draft message Filed message Message with an attachment To clear this indicator, open each chat that has this indicator. BBM chat is open New BBM Groups item New RSS item Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been read Message has been delivered Battery power level icons These icons appear at the top of the Home screen and at the top of the screen in some applications. Full battery Low battery Battery is charging Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) NUM lock (number lock) Alt mode Multi-tap mode Current input language 14 User Guide Quick Help Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Placed call Received call Voice mail message Calendar icons These icons appear when you highlight a calendar entry. Event reminder Meeting reminder Notes Recurring appointment Exception for recurring appointment Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned off Flash is turned on Automatic flash mode Geotagging is turned on Take another picture Flash is turned off Scene mode Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Send video Delete video Pause recording Rename video 15 User Guide Quick Help Your Home screen Home screen at a glance Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 214 Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1. Browse to a website, or highlight the item that you want to create a shortcut for. 2. Press the key > Add to Home Screen. To change the name of the shortcut, type a new name. To change the location where the shortcut appears, change the Location field. To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox. 3. Click Add. Show or hide a home screen panel 1. On the home screen, press the 2. Select or clear the checkbox for each panel. 3. Press the key > Save. key > Manage Panels. 16 User Guide Quick Help Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following:
To see all your application icons, on the navigation bar, click All. To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only. To show all hidden application icons, press the To stop hiding an application icon, highlight the icon. Press the key > Show All Icons. key > Hide Icon. A check mark should not appear beside the Hide Icon field. Related information My display changed, 214 Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. To move the application icon to a different location on the Home screen, click Move. Click the new location. To move the application icon into an application folder, click Move To Folder. Click an application folder. To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create. 1. On the home screen, press the 2. Change the Downloads Folder field. 3. Press the key > Options. key > Save. Change themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. 4. Click Activate. In the Theme section, click a theme. To delete a theme, click the theme. Click Delete. Related information My display changed, 214 Set the number of icons that appear on the Home screen 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Home Screen Grid Layout field. 17 User Guide Quick Help 4. Press the key > Save. Change what happens when you type on the Home screen Depending on your typing input language, you might not be able to use shortcut keys to open applications. 1. On the Home screen, press the key > Options. To search your BlackBerry smartphone or the Internet when you type on the Home screen, change the Launch by Typing field to Universal Search. To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts. 2. Press the key > Save. Add a message that appears when your smartphone is locked 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen. 3. Type the text that you want to appear on the screen when your smartphone is locked. 4. Press the key > Save. Feature availability The following items affect the availability of features on your BlackBerry smartphone. The features discussed are meant as examples, and are not inclusive of every feature that might or might not be available on your smartphone. Smartphone model Wireless service plan 18 Features such as GPS, the camera and video camera, and network connection options are dependent on your smartphone model. To find feature specifications for your smartphone model, visit www.blackberry.com/go/devices. You must purchase or change your wireless service plan through your wireless service provider. A wireless service plan with phone or voice is required for you to use the Phone application and to send and receive text messages. A wireless service plan with data is required for you to use the browser service and instant messaging applications, and to send and receive email messages and PIN messages. A wireless service plan might affect which apps you can download and how you can download them. User Guide Quick Help BlackBerry Internet Service and BlackBerry Enterprise Server Wireless service provider Wireless network Region Related information Check what wireless networks your smartphone connects to, 233 Find more information, 20 BlackBerry Device Software, 229 For more information about your plan, contact your wireless service provider. Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive email messages, use third-party instant messaging applications, and use some browser options. If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry Internet Service. If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry Enterprise Server. Your administrator might set options that determine the features and settings that are available on your smartphone and if you can add or update an app. To view the IT policies that have been set by your administrator, on the Home screen or in a folder, click the Options icon. Click Security > Security Status Information > View IT Policy. Features such as text messaging, location-based services, and some phone features are dependent on your wireless service provider's offerings. You might have the option to download apps from a webpage or an application. For more information, contact your wireless service provider. The wireless network that your smartphone is connected to might affect the availability of some features. Depending on your wireless service provider and available roaming options, different wireless networks are available. Some wireless networks don't support features such as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider. Depending on your region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a web page or an application. The availability of certain apps varies by region. 19 User Guide Quick Help Find more information Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry smartphone. Click Help on the Home screen or in an application menu. www.discoverblackberry.com: Find software, applications, and accessories for your smartphone. www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC Your wireless service provider website: Find information about your wireless network or wireless service plan.
(HG nr.88/2003). How to: Top 10 BlackBerry smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones. Set up an email address 1. On the Home screen, click the Setup icon. 2. 3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation In the Setup section, click the Email Accounts icon. message. To view and manage your email messages, on the Home screen, click the Messages icon. Note: In some cases, you might see the following options. If so, select one of the options. Internet Mail Account: Use this option to associate your BlackBerry smartphone with one or more existing email accounts
(for example, Windows Live Hotmail) or to create a new email address for your smartphone. Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your smartphone with your work email account using the BlackBerry Enterprise Server. If you are trying to set up a Internet email account (for example, Windows Live Hotmail or Google Mail) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider. Related information Synchronize email over the wireless network, 83 Change options for your personal email account, 90 About downloading apps with the BlackBerry App World With the BlackBerry App World storefront, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal account, you can buy and download apps to your smartphone over the wireless network. If you don't already have the BlackBerry App World on your smartphone, you can download it at www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help. 20 User Guide Quick Help Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider. Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 135 About using your smartphone as a tethered modem Depending on your wireless service plan or administrator, you might be able to share the Internet connection on your BlackBerry smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access the Internet on a laptop or tablet. To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USB cable and open the BlackBerry Desktop Software. To use your smartphone as a tethered modem with a BlackBerry PlayBook tablet, you must pair your smartphone with your tablet using Bluetooth technology. While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messaging applications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tethered Internet connection. For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1. In the contact list, press the key > SIM Phone Book. 21 User Guide Quick Help 2. Press the key > Copy All To Contacts. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact. Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the 3. key > Compose Text Message. In the To field, do one of the following:
Type a contact name. Press the Type a phone number that can receive text messages (including the country code and area code). For languages with key > Choose Contact. Click a contact. non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. If your BlackBerry smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 188 I can't send messages, 35 Attach a media file, contact card, appointment, or location to a text message, 98 View a location on a map 1. On the Home screen, click the Maps icon. 2. Press the key > Find a Location. To search for a point of interest such as a business or landmark, in the Find a store, caf, etc. field, type the information for the point of interest. Highlight the point of interest. To view a new location, in the Find an address field, type an address. Highlight the location. To view a location for a contact, in the Find a store, caf, etc. field, type the contact name. Highlight the contact information. To view a favorite location, in the Favorites section, highlight the location. 3. Press the key > View on Map. If you are viewing a location other than your current location, to get directions to this location from your current location, press the Bluetooth enabled GPS receiver to perform this task. key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a 22 User Guide Quick Help Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically. Do one of the following:
To lock the keyboard, press the To unlock the keyboard, press the key on the top of your smartphone. key again. To lock your smartphone with a password, on the home screen or in a folder, click the icon. To unlock your smartphone, enter your password. Press the key on the keyboard. Turn on or turn off airplane mode You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on airplane mode, click All Off. To turn off airplane mode, click Restore Connections. Related information Turn on or turn off a network connection, 234 Turn on or turn off data service or set roaming options, 235 Turn off word substitution 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling checkbox. 5. Press the key > Save. Tips: Top 10 Save time and maximize your efficiency with these quick tips. 23 User Guide Quick Help Tips: Finding apps Look in a folder on your home screen. Make all hidden apps visible on the home screen. Search for an app. Verify that the app is installed. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. On the home screen, press the key > Show All Icons. To unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. On the home screen, start typing the app name. On the home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone. Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. Remove the new item indicator
. Remove the unopened message indicator
. Identify an indicator. 24 Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. In the Messages app, do one or more of the following:
Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. Mark a message as read. Highlight a message. Press the key > Mark Read. Mark all messages that are prior to a date as read. Highlight a date field. Press the Read. key > Mark Prior You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry User Guide Quick Help smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide. Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Check to see if there is updated BlackBerry Device Software that you can download over the network. Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates. Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click Set your BlackBerry Desktop Software to check for updates automatically. Check for Updates. Connect your smartphone to your computer. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Related information BlackBerry Device Software, 229 Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. Highlight and click the areas at the top of the Home screen. On the navigation bar, click All. Switch to another app. Press and hold the key. Click an app. 25 User Guide Quick Help Open an app with a convenience key. Use pop-up menus. Note: The other app might still be running in the background. Press a convenience key on the side of your smartphone. Note: You can customize which app a convenience key opens. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-
up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad. Switch to the Favorites, Media, Downloads, and Frequent panels. On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left. Add an app to the Favorites panel. Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite. Change options for the Home screen such as the wallpaper. On the Home screen, press the key > Options. Related information Change what happens when you type on the Home screen, 18 Assign an application to a convenience key, 33 Keep an application running in the background and switch to another application, 224 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry smartphone to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Turn off network connections you aren't using. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. Close apps when you're finished with them. In an app, press the key > Close. 26 User Guide Quick Help When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. Delete the original text from a reply message. If your smartphone has a camera flash, turn off the flash. Keep your battery connections clean. Keeping the battery clean extends the life of your battery. Related information Delete the original text from a reply message, 80 Change your ring tone, notifiers, or reminders, 31 Turn on or turn off a network connection, 234 Set options for backlighting, 211 Set your smartphone to turn on and turn off automatically, 263 On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts. When you are replying to a message, press the Delete Original Text. key >
On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. Tips: Freeing and conserving storage space Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space. Check how much free storage space you have. Close any apps you're not using. Delete unneeded files. Delete browsing history and clear the cache. On the home screen or in a folder, click the Options icon. Click Device > Storage. In an app, press the until the home screen appears. key > Close or press the key On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. On the home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section. Reduce the amount of time that your smartphone stores email messages and calendar entries. On the home screen, click the Messages icon or Calendar icon. Press the key > Options. 27 User Guide Quick Help Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the key > Options > Email Preferences. Receive only the first section of long email messages, and choose whether to download more. On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the smartphone. Reduce the size of pictures you take. Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported. On the home screen, click the Camera icon. Press the key > Options. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Copy, move, rename, or delete a file, 128 Receive only the first section of long email messages, 89 Change the size of pictures that you take, 146 View the amount of available storage space on your smartphone, 266 Set how long your smartphone stores messages, 78 Stop storing messages sent from your computer on your smartphone, 88 Stop storing messages sent from your smartphone on your computer, 89 Change how long your smartphone stores calendar entries, 179 Keep an application running in the background and switch to another application, 224 The application storage on my smartphone is low, 270 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Set a smartphone password. Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. Click Security > Password. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. 28 User Guide Quick Help Back up your smartphone data to your computer. Back up your smartphone data to a media card. Related information Set a smartphone password, 278 Turn on encryption, 268 Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. On the Home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data. Phone shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone Check your voice mail Set up a speed dial for a contact From the home screen, press the Ring Tones. Press and hold 1. key. Press the key > Phone From the home screen or in the Phone application, press and hold the key that you would like to assign speed dial to. Add an extension to a phone number Press the key and X. Type the extension number. Type a letter in a phone number field Press the key and the letter key. Insert a plus sign (+) when typing a phone number Press O. Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard. Change the active phone number From the home screen, press the the top of the screen. Click a phone number. key. Click your phone number at Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key. 29 User Guide Quick Help Capitalize a letter Turn on CAP lock Type a symbol Type the alternate character on a key Type an accented or special character Type a number in a text field Type a number in a number field Turn on NUM lock Highlight a line of text Highlight text character by character Cut highlighted text Copy highlighted text Paste text Press and hold the letter key until the capitalized letter appears. Press the Alt key and the Right Shift key. To turn off CAP lock, press the Left Shift key or Right Shift key. Press the Symbol key. Type the letter that appears below the symbol. Press the Alt key and the character key. Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type , press and hold U and slide your finger left until appears. Release the letter key when the accented or special character appears. Press and hold the Alt key and press the number key. Press a number key. You do not need to press the Alt key. Press the Alt key and the Left Shift key. To turn off NUM lock, press the Left Shift key or Right Shift key. Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger up or down. Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right. Press the Left Shift key or Right Shift key and the Backspace/
Delete key. Press the Alt key and click the trackpad. Press the Left Shift key or Right Shift key and click the trackpad. Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Press and hold the Volume Up key on the right side of your smartphone. 30 User Guide Quick Help Play the previous audio file Turn on the audio boost feature if you're using a headset Press and hold the Volume Down key on the right side of your smartphone. Press the Volume Up key until the audio boost feature turns on. Pictures Zoom in Zoom out Pan up Pan down Pan right Pan left Rotate Camera and video camera Press I Press O Press 2 Press 8 Press 6 Press 4 Press L Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. Personalize: Top 10 Make your BlackBerry smartphone your own by getting apps, transferring your files, and personalizing your settings. Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. 3. To change your ring tone, click Phone. To change notifiers or reminders, click to expand a section. Click an option. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
Click a tone. To use a song that is on your BlackBerry smartphone or on a media card, click All Music. Find and click a song. 31 User Guide Quick Help To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information I can't change the number of times that my smartphone rings, 69 Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 214 Add, rename, or delete a folder on the home screen On the home screen, do one of the following:
To add a folder, press the To rename a folder, highlight a folder. Press the To delete a folder, highlight a folder. Press the key > Add Folder. Type a name for the folder. Click Add. key > Edit Folder. Type a name for the folder. Click Save. key > Delete. Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor. For a personal email account, click Email Account Management. Click an email account. Click Edit. 3. Type a signature. 4. Press the key > Save. Your signature is added to your email after you send it. Change the language 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language and Method. To change the display language, change the Display Language field. To change the typing language, change the Typing Language field. 32 User Guide Quick Help To change the language for voice commands, change the Voice Dialing Language field. 3. Press the key > Save. Change the display font 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Change the font fields. 4. Press the key > Save. Assign an application to a convenience key Your BlackBerry smartphone has a convenience key on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Convenience Key. 3. Change the Convenience Key Opens field. 4. Press the key > Save. Set up speed dial for a contact 1. From the Home screen, press the 2. Press the 3. 4. Click a contact. 5. key. key > View > Speed Dial List. If necessary, click a phone number for the contact. In the Speed Dial Numbers list, click an unassigned key. To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact. Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. 4. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the In the Name field, type the name of the contact alert. In the Contacts field, type the name of the contact. key > Save. 33 User Guide Quick Help To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. 4. Press the key > Add Picture. 5. Find, highlight, and click a picture. 6. 7. Press the 8. Press the key > Crop & Save. key > Save. If necessary, move the crop box to the portion of the picture that you want to use. Related information My contact pictures keep changing, 190 Troubleshooting: Top 10 Save time and maximize your efficiency with these quick tips. I can't make or receive calls Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. Verify that your wireless service plan includes phone or voice services. If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact. If you're not receiving calls, verify that call blocking and call forwarding are turned off. Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System. From the Home screen, press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration MVS Client. Press the fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again. key. Click Options. Click BlackBerry key. Press the 34 User Guide Quick Help If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off. Related information Fixed dialing and smart dialing, 59 Call waiting, call forwarding, and call blocking, 57 Switch the active phone number, 64 I'm not receiving messages Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your smartphone. Connect to the network and try again. If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now. Verify that data service is turned on. If you use email filters, verify that the options for email filters are set correctly. Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. Verify that your smartphone is not blocking messages. For more information, contact your administrator. Related information Change, prioritize, or delete an email filter, 82 Forward messages from a specific email folder to your smartphone, 88 I can't send messages Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. 35 User Guide Quick Help If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now. Generate an encryption key. Verify that data service is turned on. Resend the message. Related information Generate an encryption key, 283 Wireless coverage indicators, 237 Change or delete a contact, 184 Turn on or turn off a network connection, 234 Turn on or turn off data service or set roaming options, 235 Options for email filters, 81 Resend a message, 75 Resend a message, 75 I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions:
On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off. The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone. 36 User Guide Quick Help To turn on the screen, click the trackpad or press a key. Related information Set options for backlighting, 211 Email messages aren't reconciling over the wireless network Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. I can't pair with a Bluetooth enabled device Try the following actions:
Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes. Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the the Encryption checkbox. Press the
> Devices Properties. Clear key > Save. Related information Make your smartphone discoverable, 251 37 User Guide Quick Help The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 134 38 User Guide Tips and shortcuts Tips and shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Tips: Doing things quickly For full instructions, click the links under Related information at the bottom. Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections. See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper. Switch to another app. Open an app with a convenience key. Use pop-up menus. Highlight and click the areas at the top of the Home screen. On the navigation bar, click All. Press and hold the Note: The other app might still be running in the background. key. Click an app. Press a convenience key on the side of your smartphone. Note: You can customize which app a convenience key opens. Pop-up menus provide common available actions, and appear in the center of the screen. For example, you can use the pop-
up menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad. Switch to the Favorites, Media, Downloads, and Frequent panels. On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left. Add an app to the Favorites panel. Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite. Change options for the Home screen such as the wallpaper. On the Home screen, press the key > Options. Related information Change what happens when you type on the Home screen, 18 Assign an application to a convenience key, 33 Keep an application running in the background and switch to another application, 224 Tips: Extending battery life For full instructions, click the links under Related information at the bottom. 39 User Guide Tips and shortcuts Set your BlackBerry smartphone to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Turn off network connections you aren't using. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. Close apps when you're finished with them. In an app, press the key > Close. On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts. When you are replying to a message, press the Delete Original Text. key >
On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. Delete the original text from a reply message. If your smartphone has a camera flash, turn off the flash. Keep your battery connections clean. Keeping the battery clean extends the life of your battery. Related information Delete the original text from a reply message, 80 Change your ring tone, notifiers, or reminders, 31 Turn on or turn off a network connection, 234 Set options for backlighting, 211 Set your smartphone to turn on and turn off automatically, 263 40 User Guide Tips and shortcuts Tips: Finding apps Look in a folder on your home screen. Make all hidden apps visible on the home screen. Search for an app. Verify that the app is installed. Some apps are located in folders on your home screen. Click a folder to see what apps are inside. On the home screen, press the key > Show All Icons. To unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view. On the home screen, start typing the app name. On the home screen or in a folder, click the Options icon. Click Device > Application Management. If the app is listed, it is installed on your BlackBerry smartphone. Tips: Freeing and conserving storage space Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space. Check how much free storage space you have. Close any apps you're not using. Delete unneeded files. Delete browsing history and clear the cache. On the home screen or in a folder, click the Options icon. Click Device > Storage. In an app, press the until the home screen appears. key > Close or press the key On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. On the home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section. Reduce the amount of time that your smartphone stores email messages and calendar entries. On the home screen, click the Messages icon or Calendar icon. Press the key > Options. 41 User Guide Tips and shortcuts Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the key > Options > Email Preferences. Receive only the first section of long email messages, and choose whether to download more. On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the smartphone. Reduce the size of pictures you take. Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported. On the home screen, click the Camera icon. Press the key > Options. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Copy, move, rename, or delete a file, 128 Receive only the first section of long email messages, 89 Change the size of pictures that you take, 146 View the amount of available storage space on your smartphone, 266 Set how long your smartphone stores messages, 78 Stop storing messages sent from your computer on your smartphone, 88 Stop storing messages sent from your smartphone on your computer, 89 Change how long your smartphone stores calendar entries, 179 Keep an application running in the background and switch to another application, 224 The application storage on my smartphone is low, 270 Tips: Updating your software Updated BlackBerry Device Software and BlackBerry Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Check to see if there is updated BlackBerry Device Software that you can download over the network. Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the Options icon. Click Device > Software Updates. Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click Check for Updates. Connect your smartphone to your computer. 42 User Guide Tips and shortcuts Set your BlackBerry Desktop Software to check for updates automatically. For instructions, see the Help in BlackBerry Desktop Software. Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware. Related information BlackBerry Device Software, 229 Tips: Keeping your information safe You can take some simple steps to help prevent the information on your BlackBerry smartphone from being compromised, such as avoiding leaving your smartphone unattended. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Set a smartphone password. Encrypt contacts and files. Back up your smartphone data to your computer. Back up your smartphone data to a media card. Related information Set a smartphone password, 278 Turn on encryption, 268 On the Home screen or in a folder, click the Options icon. Click Security > Password. On the Home screen or in a folder, click the Options icon. Click Security > Encryption. Use the BlackBerry Desktop Software to back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. On the Home screen, click the Setup icon. In the Setup section, click Device Switch > Save Data. Tips: Managing indicators Indicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen. 43 User Guide Tips and shortcuts Remove the new item indicator
. Remove the unopened message indicator
. Identify an indicator. Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon. In the Messages app, do one or more of the following:
Open all of your messages by clicking on them. If you can't find all of your unread messages in your inbox, look in your messages folders. Mark a message as read. Highlight a message. Press the key > Mark Read. Mark all messages that are prior to a date as read. Highlight a date field. Press the Read. key > Mark Prior You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management. For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide. Phone shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Change your ring tone Check your voice mail Set up a speed dial for a contact From the home screen, press the Ring Tones. Press and hold 1. key. Press the key > Phone From the home screen or in the Phone application, press and hold the key that you would like to assign speed dial to. Add an extension to a phone number Press the key and X. Type the extension number. Type a letter in a phone number field Press the key and the letter key. Insert a plus sign (+) when typing a phone number Press O. 44 User Guide Tips and shortcuts Turn on or turn off the speakerphone during a call Press the key on the keyboard. Stop listening to a call with a wireless headset Press the key on the keyboard. Change the active phone number From the home screen, press the the top of the screen. Click a phone number. key. Click your phone number at Message shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. In a message Reply to a message Reply to all in an email or a PIN message Forward a message File an email message Press R Press L Press F Press I View or hide the email address of a contact Highlight the contact in the To or From field. Press Q. Move to the next message Move to the previous message In your message inbox Open a message Press N Press P Press the key. Compose a message from a message inbox Press C Mark a message as read or unread Add a flag to a message View all flagged messages View received messages and received call logs View draft and sent messages View voice mail messages View text messages View call logs View all your messages Move around your message inbox Press the Alt key and U. Press W Press the Alt key and F. Press the Alt key and I. Press the Alt key and O. Press the Alt key and V. Press the Alt key and S. Press the Alt key and P. Press the key. 45 User Guide Tips and shortcuts Move up a screen Move down a screen Move to the top of a message inbox Move to the bottom of a message inbox Move to the next unread item Move to the next related message Move to the previous related message Press the Shift key and the Space key. Press the Space key. Press T Press B Press U Press J Press K File and attachment shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Search for text in a file or an attachment Move to the last cursor position after closing and reopening a file or an attachment Press F Press G In a spreadsheet Move to a specific cell View the content of a cell Switch worksheets View or hide columns or rows In a presentation Switch presentation views Move to the next slide when viewing a presentation in slide view Move to the previous slide when viewing a presentation in slide view Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view 46 Press G Press the Space key Press V. Click a worksheet. Press H Press M Press N Press P Press G User Guide Tips and shortcuts Typing shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period Press the Space key twice. The next letter is capitalized. Insert an at sign (@) or a period (.) in an email address field Press the Space key. Capitalize a letter Turn on CAP lock Type a symbol Type the alternate character on a key Type an accented or special character Type a number in a text field Type a number in a number field Turn on NUM lock Highlight a line of text Highlight text character by character Cut highlighted text Copy highlighted text Paste text Press and hold the letter key until the capitalized letter appears. Press the Alt key and the Right Shift key. To turn off CAP lock, press the Left Shift key or Right Shift key. Press the Symbol key. Type the letter that appears below the symbol. Press the Alt key and the character key. Press and hold the letter key and, on the trackpad, slide your finger left or right. For example, to type , press and hold U and slide your finger left until appears. Release the letter key when the accented or special character appears. Press and hold the Alt key and press the number key. Press a number key. You do not need to press the Alt key. Press the Alt key and the Left Shift key. To turn off NUM lock, press the Left Shift key or Right Shift key. Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger up or down. Press the Left Shift key or Right Shift key and, on the trackpad, slide your finger left or right. Press the Left Shift key or Right Shift key and the Backspace/
Delete key. Press the Alt key and click the trackpad. Press the Left Shift key or Right Shift key and click the trackpad. 47 User Guide Tips and shortcuts Media shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Audio and video files Pause an audio or video file Press the Mute key on the right side of your BlackBerry smartphone. Resume playing an audio or video file Press the Mute key again. Play the next audio file Play the previous audio file Turn on the audio boost feature if you're using a headset Press and hold the Volume Up key on the right side of your smartphone. Press and hold the Volume Down key on the right side of your smartphone. Press the Volume Up key until the audio boost feature turns on. Pictures Zoom in Zoom out Pan up Pan down Pan right Pan left Rotate Camera and video camera Press I Press O Press 2 Press 8 Press 6 Press 4 Press L Zoom in before you take a picture or record a video Press the Volume Up key. Zoom out before you take a picture or record a video Press the Volume Down key. Take a picture Press the Convenience key on the right side of your smartphone. 48 User Guide Tips and shortcuts Browser shortcuts To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available. Insert a period (.) in the address bar Press the Space key. Insert a slash mark (/) in the address bar Press the Shift key and the Space key. Stop loading a webpage Close the browser On a webpage Quickly switch between tabs Zoom in to a webpage Zoom out from a webpage Go to the start page Return to the browser home page Open the bookmark folder Bookmark a webpage View a list of webpages that you have visited recently Refresh a webpage Find text on a webpage Open the browser options Move around a webpage Move up a screen Move down a screen Press the key. Press and hold the key. Press W Press I Press O Press G Press H Press K Press A Press Y Press R Press F. To find the next instance of the text, press V. Press S Press the Shift key and the Space key. Press the Space key. Move to the top of a webpage Move to the bottom of a webpage Press T Press B Related information Turn on browser shortcuts, 162 49 User Guide Tips and shortcuts Calendar shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. For shortcuts to work in Day view, press the Entry check box. key > Options. Click Calendar Display and Actions. Clear the Enable Quick Schedule an appointment Change to Agenda view Change to Day view Change to Week view Change to Month view Press C Press A Press D Press W Press M Move to the next week, month, or day in Agenda view Press the Space key. Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key. Move to the current date Move to a specific date Press T Press G Search shortcuts Depending on the typing input language that you're using, some shortcuts might not be available. Search for an item on your BlackBerry smartphone Start typing on the home screen. Search for text in a message Search for text in a file or an attachment Search for text on a webpage Search for text in a presentation Press S Press F Press F Press F Note: You can change what happens when you type on the home screen. To search for text in a presentation, you must view the presentation in text view or in text and slide view. 50 User Guide Tips and shortcuts Map shortcuts Depending on the typing input language that you are using, some shortcuts might not be available. Zoom in to a map Zoom out from a map Move to the next direction on a route Move to the previous direction on a route Press I Press O Press N Press P Troubleshooting: Shortcuts I can't use a shortcut Try the following actions:
Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change the language, 32 Turn on or turn off audio and video shortcuts, 133 51 User Guide Phone How to: Phone Phone at a glance Phone Phone icons These icons appear at the top of the Home screen and in the Phone application. Missed call Placed call Received call Voice mail message Phone basics Find your phone number Do one of the following:
To view your active phone number, from the home screen, press the key.Your phone number appears at the top of the screen. 52 User Guide Phone If you have multiple phone numbers associated with your BlackBerry smartphone, to view a list of your phone numbers, from the home screen, press the key.Click the phone number at the top of the screen. If your wireless service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages. Related information About multiple phone numbers, 63 My phone number appears as Unknown in the Phone application, 69 Make a call 1. Do one of the following:
If your BlackBerry smartphone is unlocked, press the If your smartphone is locked and you don't want to unlock it, press the key. key > Place Call. 2. Type a phone number or contact name. 3. Press the key. To end the call, press the key. Related information Add a pause or a wait to a phone number, 183 Available voice commands, 71 Turn on or turn off dialing from the lock screen, 64 Sort phone numbers or contacts on the phone screen, 64 I can't make or receive calls, 34 Answer or end a call Press the key. To end a call, press the key. Related information Change your ring tone, notifiers, or reminders, 31 I can't make or receive calls, 34 Answer a second call Depending on your wireless service provider and wireless network, this feature might not be supported. During a call, press the key. To answer the incoming call and place the current call on hold, click Answer - Hold Current. To answer the incoming call and end the current call, click Answer - Drop Current. To return to the first call, press the key > Swap or Flash. 53 User Guide Phone Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. 3. To change your ring tone, click Phone. To change notifiers or reminders, click to expand a section. Click an option. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
Click a tone. To use a song that is on your BlackBerry smartphone or on a media card, click All Music. Find and click a song. To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information I can't change the number of times that my smartphone rings, 69 Mute a call During a call, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. Place a call on hold If your BlackBerry smartphone is connected to a CDMA network, you can't place a call on hold. During a call, press the key > Hold. To resume a call, press the key > Resume. Turn on the speakerphone CAUTION: Don't hold the BlackBerry smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone. During a call, press the key on the keyboard. To turn off the speakerphone, press the key again. Dial an extension 1. Press the X key. 2. Type the extension number. 54 User Guide Phone Dial using numbers or letters When you type a letter in a phone number, your BlackBerry smartphone dials the number that's associated with the letter on a conventional phone keypad. To type a number, press a number key. To type a letter, press and hold the Alt key. Press the letter key. Switch applications during a call During a call, press the key > Switch Application. Note: If you switch to a different application and you want to end the call, press the key. About using a headset You can purchase an optional headset to use with your BlackBerry smartphone. If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command. Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files. For more information about using the headset, see the documentation that came with your headset. Emergency calls About emergency calls and Emergency Callback Mode If you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112). Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues. If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you can't send and receive messages or browse webpages. If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location. 55 User Guide Phone Make an emergency call Do one of the following:
If your keyboard or BlackBerry smartphone is unlocked, from the home screen, press the key. Type the emergency number. Press the key. If your smartphone is locked with a password, press the If your keyboard is locked, press the key > Emergency. Press the key. key on the top of your smartphone. Press the key. Type the emergency number. Press the key. Volume Adjust the volume To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. To decrease the volume, press the Volume Down key on the right side of your smartphone. To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you. Related information Mute a call, 54 Amplify the volume using the audio boost feature, 132 Improve sound quality for media files, 133 Change the default volume for calls You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is. 1. From the Home screen, press the 2. Press the 3. Change the Default Call Volume field. 4. Press the key > Options > In-call Settings. key > Save. key. Improve sound quality during a call You can't change sound quality when you are using a Bluetooth enabled headset. 1. During a call, press the 2. Select a Boost Bass or Boost Treble option. key > Enhance Call Audio. Improve sound quality for all calls You can't change sound quality when you are using a Bluetooth enabled headset. 1. From the Home screen, press the 2. Press the key > Options > In-call Settings. key. 56 User Guide Phone 3. Change the Phone Call Audio field or Headset Call Audio field. 4. Press the key > Save. Speed dial Set up speed dial for a contact 1. From the Home screen, press the 2. Press the 3. 4. Click a contact. 5. key. key > View > Speed Dial List. If necessary, click a phone number for the contact. In the Speed Dial Numbers list, click an unassigned key. To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact. Change the contact that is assigned to a speed dial key 1. From the Home screen, press the 2. Press the 3. Highlight a contact or phone number. 4. Press the key. key > View > Speed Dial List. key. To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial key. To delete the contact from the Speed Dial Numbers list, click Delete. Call waiting, call forwarding, and call blocking Turn on or turn off call waiting To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. key. key > Options > Call Waiting. 1. From the home screen, press the 2. Press the 3. Select or clear the Enabled checkbox. 4. Press the key > Save. About call forwarding Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry smartphone. You might not be able to change or delete these phone numbers or add new ones. 57 User Guide Phone For more information, contact your wireless service provider. Forward or stop forwarding calls To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1. From the home screen, press the 2. Press the key > Options > Call Forwarding. key. To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls field to a call forwarding number. To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number. 3. Press the key > Save. Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again. To stop forwarding calls, change the Forward Calls field to Never. Add, change, or delete a call forwarding number To perform this task, your wireless service provider must set up your SIM card or BlackBerry smartphone for this service. 1. From the home screen, press the 2. Press the 3. Press the key > Options > Call Forwarding. key. key. To add a call forwarding number, click New Number. Type a phone number. Press the To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key on the keyboard. key > Edit. Change the phone number. Press the key on the keyboard. To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete. 4. Press the key > Close. About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming. To use the blocked calling feature, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported. Block or stop blocking calls To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. 58 User Guide Phone key. key > Options > Call Barring. 1. From the home screen, press the 2. Press the 3. Highlight a call blocking option. 4. Press the 5. Type your call blocking password. key > Enable. To stop blocking calls, highlight a call blocking option. Press the key > Disable. Change the call blocking password 1. From the Home screen, press the key. 2. Press the key > Options > Call Barring. 3. Press the key > Change Password. Fixed dialing and smart dialing Depending on your wireless service provider and wireless network, this feature might not be supported. About fixed dialing If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112). If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list. To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported. Turn on fixed dialing To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the 2. Press the 3. Press the 4. Type your PIN2 code. 5. Press the key on the keyboard. key > Options > FDN Phone List. key > Enable FDN Mode. key. To turn off fixed dialing, press the key > Disable FDN Mode. Related information I can't make or receive calls, 34 59 User Guide Phone Add, change, or delete a contact in your fixed dialing list To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. 1. From the Home screen, press the 2. Press the key > Options > FDN Phone List. key. To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number. To change a contact, press the To delete a contact, highlight a contact. Press the key > Edit. Change the contact information. key > Delete. 3. Press the key > Save. About smart dialing With the smart dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes aren't supported by the smart dialing feature. In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing out the main phone number for the organization. Related information I can't make or receive calls, 34 Set options for dialing extensions 1. From the Home screen, press the 2. Press the 3. 4. 5. 6. Press the key > Save. key > Options > Smart Dialing. key. In the Number field, type the main phone number for an organization. In the Wait For field, set how long your BlackBerry smartphone waits before dialing an extension. In the Extension Length field, set the default length for extensions. Set the default country code and area code 1. From the Home screen, press the 2. Press the 3. Set the Country Code and Area Code fields. 4. 5. key > Options > Smart Dialing. key. If necessary, set the Local Country Code field and International Dialing Digits field. In the National Number Length field, set the default length for phone numbers in your country. 60 User Guide Phone 6. Press the key > Save. Note: When you determine the default length for phone numbers, include your area code and local number, but don't include your country code or the National Direct Dialing prefix. Conference calls About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Related information Conference call meetings, 180 Make a conference call Depending on your wireless service provider or your wireless service plan, this feature might not be supported. If your BlackBerry smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call. 1. During a call, press the 2. Type a phone number or highlight a contact. 3. Press the 4. During the new call, press the 5. To join another contact to the call, repeat steps 1 to 4. key to join your first contact to the conference call. key > Add Participant. key. Related information Place a call on hold, 54 Create a phone number link for a conference call 1. Type a phone number for the conference call bridge. 2. Type X and the access code. Speak privately with a contact during a conference call You can perform this task only if you make a conference call by calling other contacts and joining the calls together, and not if you create a conference call meeting in the calendar of your smartphone. 1. During a conference call, press the 2. Click a contact. key > Split Call. 61 User Guide Phone To return to the conference call, press the key > Join Conference. Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. 1. During a conference call, press the 2. Click a contact. key > Drop Call. Leave a conference call You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar. If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported. During a conference call, press the key > Transfer or Flash. Call logs About call logs Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider. The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the home screen. You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry smartphone for 30 days. Send a call log 1. From the Home screen, press the 2. Highlight a call log. 3. Press the 4. Highlight a call log. 5. Press the key > Forward. key > View > History. key. Delete call logs 1. From the Home screen, press the key. 62 User Guide Phone 2. Do one of the following:
To delete a single call log, highlight a call log. To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. 3. Press the key > Delete. Add, change, or delete call log notes 1. From the Home screen, press the key. 2. Highlight a call log. 3. Press the 4. Click a call log. 5. Press the key > View > History. key. To add notes, click Add Notes. Type call notes. To change notes, click Edit Notes. Change the call notes. To delete notes, click Edit Notes. Press the key > Clear Field. 6. Press the key > Save. View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. 1. From the Home screen, press the 2. Press the key > Options > Call Logs and Lists. key. To show recent and missed calls in the Messages application, select the All Calls option. To hide call logs in the Messages application, select the None option. 3. Press the key > Save. Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry smartphone, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the following situations applies:
Your smartphone uses a SIM card and your SIM card supports more than one phone number. Your wireless service provider has set up your smartphone to support more than one phone number. Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number. If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. 63 User Guide Phone If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail. If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you can receive calls to all phone numbers. If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages. You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone. Switch the active phone number 1. From the Home screen, press the 2. Click your phone number at the top of the screen. 3. Click the phone number that you want to set as the active phone number. key. Related information My phone number appears as Unknown in the Phone application, 69 I can't make or receive calls, 34 Phone options Turn on or turn off dialing from the lock screen 1. From the Home screen, press the 2. Click Security > Password. 3. Select or clear the Allow Outgoing Calls While Locked checkbox. 4. Press the key > Save. key. Sort phone numbers or contacts on the phone screen 1. From the Home screen, press the 2. Press the key > Options > Call Logs and Lists. key. To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used. To sort contacts alphabetically by contact name, change the Phone List View field to Name. To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent. 3. Press the key > Save. Related information Turn on or turn off dialing from the lock screen, 64 64 User Guide Phone Hide or display your phone number when you make calls Your wireless network can override the option that you choose. 1. From the Home screen, press the 2. Press the key > Options > In-call Settings. key. To hide your phone number when you make calls, change the Restrict My Identity field to Always. To display your phone number when you make calls, change the Restrict My Identity field to Never. To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined. 3. Press the key > Save. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Options. key > Save. Change how you answer or end calls with the holster 1. From the Home screen, press the 2. Press the key > Options > In-call Settings. key. To answer calls automatically when you remove your BlackBerry smartphone from the holster, change the Auto Answer Calls field to Out of Holster. To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never. To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster. To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never. 3. Press the key > Save. Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds. 1. From the Home screen, press the 2. Press the key > Options > In-call Settings. key. 65 User Guide Phone To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only). To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3. Press the key > Save. Reset a call timer A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider. 1. From the Home screen, press the 2. Press the 3. Press the key > Status > Last Call or Total Calls > Clear Timer. key > Save. key. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. From the Home screen, press the 2. Press the 3. Change the Mode Enabled field to Telecoil. 4. Press the key > Save. key. key > Options > Hearing Aid Mode. The H-T telecoil indicator appears at the top of the Home screen. Related information About hearing aid mode, 66 About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your smartphone, visit www.shopblackberry.com. Turn on or turn off TTY support 1. From the Home screen, press the 2. Press the 3. Change the TTY field. key > Options > TTY. key. 66 User Guide Phone 4. Press the key > Save. A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, 66 Phone options, 64 Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider. Check your voice mail Depending on your theme, you might be able to check your voice mail from the Home screen. 1. From the Home screen, press the 2. Press the key > Call Voice Mail. key. Related information I can't check my voice mail, 69 Change the voice mail access number and password If a voice mail access number isn't already set on your BlackBerry smartphone, you can type the access number for a different voice mail system. Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voice mail password, call your wireless service provider to get a new password. key. key > Options > Voice Mail. 1. From the home screen, press the 2. Press the 3. Type a voice mail access number and a password. 4. Press the key > Save. Related information I can't check my voice mail, 69 67 User Guide Phone Change how many times your smartphone rings before the call goes to voice mail To change how many times your BlackBerry smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider. Related information I can't change the number of times that my smartphone rings, 69 Troubleshooting: Phone Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. I can't make or receive calls Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. Verify that your wireless service plan includes phone or voice services. If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing. If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number, including the country code and area code, for your contact. If you're not receiving calls, verify that call blocking and call forwarding are turned off. Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number. If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number. If you're using your BlackBerry MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on. 68 User Guide Phone If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry Mobile Voice System. From the Home screen, press the MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again. If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off. key. Click Options. Click BlackBerry key. Press the Related information Fixed dialing and smart dialing, 59 Call waiting, call forwarding, and call blocking, 57 Switch the active phone number, 64 I can't check my voice mail Try the following actions:
If you have more than one phone number associated with your BlackBerry smartphone and you're trying to check your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone number. Check the voice mail for your alternate phone number. You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your wireless service provider or administrator. Related information Switch the active phone number, 64 I can't block calls Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless service provider. If the BlackBerry MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For more information, see the BlackBerry MVS Client User Guide. I can't change the number of times that my smartphone rings Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider. My phone number appears as Unknown in the Phone application If your BlackBerry smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the Phone application. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 69 User Guide Phone 3. Highlight the phone number. 4. Press the 5. Type your phone number. 6. Click OK. key > Edit SIM Phone Number. I can't make calls using a voice command Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. Verify that your keyboard is unlocked. Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology, 248 Change the language for voice commands, 72 My headset makes calls instead of my smartphone If your BlackBerry smartphone is connected to a Bluetooth enabled headset, your smartphone might automatically make calls on the Bluetooth-enabled headset. Try the following actions:
Disconnect the Bluetooth-enabled headset from your smartphone. During a call, press the key, click Activate Handset. 70 User Guide Voice commands Voice commands How to: Voice commands Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 70 Change the options for voice prompts After you say a voice command, voice prompts might prompt you for further information or clarification, or voice prompts might read out instructions that appear on the screen. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. To turn off voice prompts, change the Audio Prompts field to No Prompts. To turn on voice prompts, change the Audio Prompts field to Basic Prompts. To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change the Audio Prompts field to Detailed Prompts. 3. Press the key > Save. Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words. 1. On the Home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. 3. 4. Complete the instructions on the screen. In the Voice Adaptation section, click Start. Available voice commands Voice command Description
"Call <contact name or phone number>"
Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands. 71 User Guide Voice commands Voice command Description
"Call <contact name> <phone number type>"
"Call extension <extension number>"
"Check my phone number"
"Check signal strength"
"Check network"
"Check battery"
"Repeat"
"Cancel"
Related information Set options for dialing extensions, 60 Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number. Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. Say this voice command to check your wireless coverage level. Say this voice command to check the wireless network that your smartphone is connected to. Say this voice command to check the battery power level. Say this voice command to have the last voice prompt repeated to you. Say this voice command to close the voice dialing application. Change the language for voice commands When you change the language for voice commands, you change the language for voice prompts and the language that you use to make a voice command. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language and Method. 3. Change the Voice Dialing Language field. 4. Press the key > Save. Related information My smartphone doesn't recognize names or numbers in voice commands, 73 Turn off choice lists for voice commands If your BlackBerry smartphone identifies more than one possible match to a voice command, your smartphone presents you with a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the best match and dials the phone number automatically. 1. On the home screen or in a folder, click the Options icon. 2. Click Call Management > Voice Dialing. 3. Set the Choice Lists field to Always Off. 4. Press the key > Save. 72 User Guide Voice commands Troubleshooting: Voice commands I can't make calls using a voice command Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. If you're using a Bluetooth enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry smartphone. Verify that your keyboard is unlocked. Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options. Certain languages might not be supported. Related information Bluetooth technology, 248 Change the language for voice commands, 72 My smartphone doesn't recognize names or numbers in voice commands Try the following actions:
Say the first name and the last name of your contact. Improve voice recognition of numbers. 73 User Guide Messages Messages How to: Messages Messages at a glance Send an email 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Type a message. 5. Press the key > Compose Email. key > Send. In the To field, type an email address or a contact name. Related information Search for a contact, 184 Personal distribution lists, 188 I can't send messages, 35 Attach a file to an email, 79 74 User Guide Messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the 3. key > Compose Text Message. In the To field, do one of the following:
Type a contact name. Press the Type a phone number that can receive text messages (including the country code and area code). For languages with key > Choose Contact. Click a contact. non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. If your BlackBerry smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 188 I can't send messages, 35 Attach a media file, contact card, appointment, or location to a text message, 98 Resend a message You cannot change a text message before you resend it. In a sent message, press the key. To change the message, click Edit. Change the message. Press the To change the recipients, click Edit. Highlight a contact. Press the key > Send. key > Change Address. Click a new contact. Press the key > Send. To resend the message without changing it, click Resend. Related information I can't send messages, 35 Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the 2. Do any of the following:
key > Check Spelling. To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the To ignore all instances of the suggested spelling, press the To add the word to the custom dictionary, press the To stop checking spelling, press the key > Cancel Spell Check. key. key > Ignore All. key > Add To Dictionary. 75 User Guide Messages Save a draft of a message When you are composing a message, press the key > Save Draft. Delete a message On the Home screen, click the Messages icon. To delete a message, highlight the message. Press the To delete a saved message, press the key > Delete. key > View Saved Messages. Highlight the message. Press the key >
Delete. If necessary, delete the message from your message inbox as well. To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key. Press the key > Delete Messages. To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete. Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Continue. key > Attach > Contact. Related information I can't attach a file to a text message, 104 Blind carbon copy a contact You can blind carbon copy a contact in an email or a PIN message. When you are composing an email or a PIN message, press the key > Add Bcc. Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page. 1. 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. 76 User Guide Messages Reply to or forward an email or PIN message In a message, press the key. To reply to a message, click Reply or Reply to All. To forward a message, click Forward or Forward As. Related information I can't send messages, 35 View an address instead of a display name In a message, press the key > Show Address. To view the display name again, press the key > Show Name. Save a message Saved messages aren't deleted even if your BlackBerry smartphone is set to delete messages automatically after a certain period of time. On the Home screen, click the Messages icon. To save an email or PIN message, highlight an email or PIN message. Press the To save a text message, open a conversation and highlight a text message. Press the key > Save. Related information View saved messages, 77 View saved messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Saved Messages. Hide sent messages from the message inbox 1. On the Home screen, click the Messages icon. 2. Press the 3. Select the Hide Sent Messages check box. 4. Press the key > Options > Message Display and Actions. key > Save. View filed messages 1. On the Home screen, click the Messages icon. 2. Press the key > View Folder. key > Save Message. 77 User Guide 3. Click a folder. Messages Set how long your smartphone stores messages 1. On the Home screen, click the Messages icon. 2. Press the 3. Change the Days To Keep Messages field. 4. Press the key > Options > Message Display and Actions. key > Save. Related information Some messages no longer appear on my smartphone, 95 Open a new message automatically when you remove your smartphone from your holster 1. On the Home screen, click the Messages icon. 2. Press the 3. Change the Auto Open Newest Message After Removing Device From Holster field. 4. Press the key > Options > Message Display and Actions. key > Save. Turn off the prompt that appears before you delete a message 1. On the Home screen, click the Messages icon. 2. Press the 3. Clear the Confirm Delete check box. 4. Press the key > Options > Message Display and Actions. key > Save. Hide the new or unread message indicator 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. To hide the new message indicator, clear the Display New Message Indicator checkbox. To hide the unread message indicator, change the Display Message Count field to None. 3. Press the key > Save. Turn off the prompt that appears when you mark messages as read 1. On the Home screen, click the Messages icon. 2. Press the 3. Clear the Confirm Mark Prior Read checkbox. 4. Press the key > Options > Message Display and Actions. key > Save. 78 User Guide Messages Email How to: Email Composing and sending email Send an email 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Type a message. 5. Press the key > Compose Email. key > Send. In the To field, type an email address or a contact name. Related information Search for a contact, 184 Personal distribution lists, 188 I can't send messages, 35 Attach a file to an email, 79 Attach a file to an email To attach a file that is saved on your organization's network, your email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. When you are composing an email, press the key > Attach > File. To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file. To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. If necessary, type the credentials that you use to connect to your organization's network. Change the email address that you use to send messages or meeting invitations 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Messaging (CMIME) field or the Calendar (CICAL) field. 4. Press the key > Save. 79 User Guide Messages Delete the disclaimer from an email If your email account uses a BlackBerry Enterprise Server that supports this feature, the BlackBerry Enterprise Server might add a disclaimer to your email after you send it. When you are composing an email, press the key > Remove Disclaimer. To add the disclaimer again, press the key > Add Disclaimer. Delete the original text from a reply message When you are replying to a message, press the key > Delete Original Text. Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appears beside that message on your BlackBerry smartphone. If the recipient's messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. 1. When you are composing an email or a PIN message, press the 2. Change the Importance field. 3. Press the key > Save. key > Options. Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message. 1. On the Home screen, click the Messages icon. 2. Highlight the message. 3. Press the key > Delete. Email filters About email filters You can create email filters to specify which email is forwarded to your BlackBerry smartphone and which remains in the email application on your computer. Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multiple email filters that could apply to the same email, you must decide which one should be applied first by placing that filter higher in the list. Create an email filter To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 80 User Guide Messages For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such as Google Mail or Windows Live Hotmail), visit www.blackberry.com/docs/smartphones and click the link under Email Setup. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Press the key > New. 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Save. Create an email filter based on a contact or subject 1. On the Home screen, click the Messages icon. 2. Highlight an email. 3. Press the 4. Type a name for the email filter. 5. Set the email filter options. 6. Press the key > Save. key > Filter by > Sender or Subject. Options for email filters Option From Sent to Subject Description Specify one or more contacts or email addresses that the email filter should search for in the From field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Specify one or more contacts or email addresses that the email filter should search for in the Sent To field of your email. Separate multiple contacts or email addresses with a semicolon (;). To specify that the email filter should search for all contacts or email addresses that contain specific text, type the text and use an asterisk (*) as a wildcard character to represent the rest of the contact or email address. Specify the text that the email filter should search for in the Subject field of your email. 81 User Guide Option Message Sent directly to me Cc to me Bcc to me Importance Sensitivity Action Messages Description Specify the text that the email filter should search for in the body of your email. Set whether the email filter applies to email that includes your email address in the To field. Set whether the email filter applies to email that includes your email address in the Cc field. Set whether the email filter applies to email that includes your email address in the Bcc field. Set the importance level of email that the email filter applies to. Set the sensitivity level of email that the email filter applies to. Set whether email that the email filter applies to is forwarded to your BlackBerry smartphone. If email is forwarded, specify whether it is forwarded with high importance or with the email header only. Turn on an email filter 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Select the check box beside an email filter. 4. Press the key > Save. Change, prioritize, or delete an email filter 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Filters. 3. Highlight an email filter. 4. Press the key. To change an email filter, click Edit. Change the options for the email filter. Press the To prioritize an email filter, click Move. Click the new location. To delete an email filter, click Delete. key > Save. 82 User Guide Messages Synchronizing email About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry smartphone, which will synchronize your email over the wireless network. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Select the Wireless Reconcile checkbox. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. key > Save. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Change the Delete On field to Mailbox & Handheld. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 76 83 User Guide Messages Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Press the key > Purge Deleted Items. key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in calendar entries don't appear correctly after synchronization, 181 Synchronize organizer data over the wireless network, 174 Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry smartphone. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Change the On Conflicts field. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. key > Save. Stop forwarding email to your smartphone To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Clear the Send Email to Handheld checkbox. key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. 84 User Guide Messages 5. Press the key > Save. To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox. Viewing and replying to email About email account icons Depending on your wireless service plan or administrator, you might be able to associate your BlackBerry smartphone with a work email account and one or more personal email accounts. If you associate your smartphone with more than one email account, multiple email account icons might appear on your smartphone, in addition to the main Messages icon. For more information about associating your smartphone with more than one email account, visit www.blackberry.com/docs/
smartphones and click the link under Email Setup. Depending on your theme, a separate icon might appear for text messages. Preview more of grouped email messages To display more lines of each email in a group, you must have set your BlackBerry smartphone to group email messages by subject. 1. On the Home screen, click the Messages icon. 2. Click Options > Message Display and Actions. 3. Change the Preview Length field. 4. Press the key > Save. View email in plain text format 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Clear the Enable HTML Email check box. 5. Press the key > Save. key > Options > Email Preferences. If the Message Services field appears, set this field to the appropriate email account. Organizing your email inbox About flags Depending on the message service that you use, you can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry smartphone reminds you to return to the email. If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flags, changes that you make to flags on your smartphone should be reflected in the email application on your computer. Likewise, changes that you make to flags in the email application on your computer should be reflected on your smartphone. 85 User Guide Messages If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone. Add, change, or remove a flag If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry smartphone and are not sent to the recipient. Depending on the message service you're using, you might not be able to do this task. When you are composing or viewing an email, press the key. To add a flag, click Flag for Follow Up. Set the flag properties. Press the To change a flag, click Flag Properties. Change the flag properties. Press the To remove a flag, click Clear Flag. key > Save. key > Save. Change how you group email messages 1. On the Home screen, click the Messages icon. 2. Press the key > Display Style > Group by Subject or Single Messages. Hide messages from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application. You can also set a separate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might already appear by default. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Inbox Management. To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or more email accounts. To hide text messages, in the Other Message Types section, clear the Text Messages check box. 3. Press the key > Save. Change how a message inbox displays messages 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Message Display and Actions. To change the order of the subject line and sender, change the Display Order field. To change how messages are separated, change the Separators field. To change how many messages can fit on the screen, change the Display Message Header On field. 3. Press the key > Save. Use color to differentiate work messages from other messages To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message Categorization. 86 User Guide Messages 3. In the Message Outline Colors section, do any of the following:
To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server, change the Enterprise Messages field. To set an outline color for your other messages, change the Other Messages field. 4. Press the key > Save. Note: PIN messages might use the outline color that you have set for your work email. For more information, contact your administrator. Mark a message as read or unread On the Home screen, click the Messages icon. To mark a message as read or unread, highlight the message. Press the To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark Read or Mark Unread. key > Mark Prior Read. Storing and filing email About synchronization of email folders You can add, change, or delete email folders in the email application on your computer or in the Messages application on your BlackBerry smartphone. If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports this feature, changes that you make to email folders are synchronized over the wireless network. Related information Synchronize email over the wireless network, 83 File an email To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Highlight an email. 3. Press the 4. Highlight a folder. 5. Press the key > File. key > File. Related information Synchronize email over the wireless network, 83 87 User Guide Messages Add, move, rename, or delete an email folder To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the 3. Highlight a folder. 4. Press the key > View Folder. key. To add a folder, click Add Folder. To move a folder, click Move Folder. Click the new location. To rename a folder, click Rename Folder. To delete a folder, click Delete Folder. Forward messages from a specific email folder to your smartphone To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Preferences. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Press the 5. Select the checkbox beside an email folder. 6. Press the key > Folder Redirection. key > Save. Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the email application on your computer, appears on your BlackBerry smartphone. Related information Stop storing messages sent from your computer on your smartphone, 88 Hide filed email from the message inbox 1. On the Home screen, click the Messages icon. 2. Press the 3. Select the Hide Filed Messages check box. 4. Press the key > Save. key > Options > Message Display and Actions. Stop storing messages sent from your computer on your smartphone To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 88 User Guide Messages If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Preferences. 2. Press the 3. 4. Press the 5. Clear the checkbox beside the Sent Items folder. 6. Press the key > Folder Redirection. key > Save. Stop storing messages sent from your smartphone on your computer To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. key > Options > Email Preferences. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Clear the Save Copy In Sent Folder checkbox. 5. Press the key > Save. If the Message Services field appears, set this field to the appropriate email account. Email options Add or change your signature Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the Messages icon. 2. Press the key > Options. For a work email account, click Email Preferences. If the Message Services field appears, change this field to the appropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, place your cursor. For a personal email account, click Email Account Management. Click an email account. Click Edit. 3. Type a signature. 4. Press the key > Save. Your signature is added to your email after you send it. Receive only the first section of long email messages 1. On the Home screen, click the Messages icon. 2. Press the 3. Clear the Auto More check box. 4. Press the key > Options > Message Display and Actions. key > Save. To download more of an email, press the key > More or More All. 89 User Guide Messages View or hide call logs in the Messages application You can set your BlackBerry smartphone to show call logs, including missed calls, in the Messages application. 1. From the Home screen, press the 2. Press the key > Options > Call Logs and Lists. key. To show recent and missed calls in the Messages application, select the All Calls option. To hide call logs in the Messages application, select the None option. 3. Press the key > Save. Set an out-of-office reply To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. key > Options > Email Preferences. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Select the Use Out Of Office Reply check box. 5. 6. 7. Press the key > Save. If the Message Services field appears, set this field to the appropriate email account. In the field that appears, type a reply. If you use IBM Lotus Notes, in the Until field, set the date on which the out-of-office reply should turn off. To turn off the out-of-office reply, clear the Use Out Of Office Reply check box. Change options for your personal email account Depending on your wireless service provider, you might not be able to change some options for your personal email account. You can change options for each personal email account that you added to your BlackBerry smartphone. You can create email filters, synchronize your contacts, change your signature or display name, and more. 1. On the Home screen, click the Messages icon. 2. Press the 3. Click the email account that you want to change options for. key > Options > Email Account Management. For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link under Email Setup. Turn on or turn off read receipts Depending on your wireless service provider or administrator, you might not be able to perform this task, or some of the options might not appear. 1. On the Home screen, click the Messages icon. 2. Press the key > Options > Email Preferences. 90 User Guide Messages If the Message Services field appears, set this field to the appropriate email account. 3. 4. To set whether your BlackBerry smartphone sends a read receipt or delivery receipt when a sender requests it, change the Send Read Receipts field. 5. Press the key > Save. Stop loading pictures in HTML email messages By default, your BlackBerry smartphone automatically downloads and displays inline pictures that are embedded in HTML email messages. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Clear the Download Images Automatically checkbox. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Preferences. key > Save. To view pictures in an HTML email message, press the key > Get Images. Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry smartphone prompts you before downloading external pictures. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Clear the Confirm External Image Download checkbox. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Preferences. key > Save. Stop displaying recent contacts in email address fields By default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, your BlackBerry smartphone displays the email addresses of recent contacts who are not in your contact list. 1. On the Home screen, click the Messages icon. 2. Press the 3. Clear the Show Recent Contacts When Composing Email checkbox. 4. Press the key > Options > Message Display and Actions. key > Save. 91 User Guide Messages Google Mail About Google Mail on your smartphone Depending on your wireless service plan or administrator, you can add a Google Mail account (also known as a Gmail account) to your BlackBerry smartphone. Similar to the Google Mail web application that you can use on your computer, related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply your own custom labels, report spam, archive messages, and add stars to important email messages. For more information about Google Mail, visit www.googlemail.com. Add or remove a Google Mail star You can mark an important Google Mail message or conversation with a star. 1. On the home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key. To add a star, click Add Star. To remove a star, click Remove Star. Apply or remove a Google Mail label You can apply a label or multiple labels to a Google Mail message or conversation to help organize your message inbox. If you apply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation. 1. On the home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Labels. To apply a label, select the checkbox beside the label. To remove a label, clear the checkbox beside the label. 4. Press the key > Save. View Google Mail messages with a specific label 1. On the Home screen, click the Messages icon. 2. Press the 3. Click a label. key > View Folder. Create or delete a Google Mail label 1. On the Home screen, click the Messages icon. 2. Press the key > Labels. To create a new label, click New Label. Type a label name. Click Save. To delete a label, highlight a label. Press the key > Delete. 92 User Guide Messages Archive a Google Mail message or conversation If you archive a Google Mail message that is part of a conversation, the Archive label is applied to all of the messages in the conversation. 1. On the Home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the key > Archive > Yes. Note: Depending on how you've set your BlackBerry smartphone to store messages, archived messages might be automatically deleted from your smartphone after a certain period of time. Move archived Google Mail messages to your message inbox 1. On the home screen, click the Messages icon. key > View Folder > Archive. 2. Press the 3. Highlight a Google Mail message or conversation. 4. Press the key > Move to Inbox. Report spam sent to your Google Mail account When you report a Google Mail message as spam, it's deleted from your BlackBerry smartphone. If you report a message that is part of a conversation, all of the messages in the conversation are also reported as spam. 1. On the home screen, click the Messages icon. 2. Highlight a Google Mail message or conversation. 3. Press the 4. If necessary, click Yes. key > Report Spam. Troubleshooting: Email I can't send messages Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now. 93 User Guide Messages Generate an encryption key. Verify that data service is turned on. Resend the message. Related information Generate an encryption key, 283 Wireless coverage indicators, 237 Change or delete a contact, 184 Turn on or turn off a network connection, 234 Turn on or turn off data service or set roaming options, 235 Options for email filters, 81 Resend a message, 75 Resend a message, 75 I'm not receiving messages Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your smartphone. Connect to the network and try again. If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now. Verify that data service is turned on. If you use email filters, verify that the options for email filters are set correctly. Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. Verify that your smartphone is not blocking messages. For more information, contact your administrator. Related information Change, prioritize, or delete an email filter, 82 Forward messages from a specific email folder to your smartphone, 88 Email messages aren't reconciling over the wireless network Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. 94 User Guide Messages Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages. If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone. A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions:
Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the If part of a Google Mail conversation doesn't appear, press the If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. key > More of Conversation. key > More or More All. Related information Receive only the first section of long email messages, 89 Receive only the first section of long email messages, 89 HTML email messages don't appear correctly Try the following actions:
Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. Try downloading external pictures. Press the Try viewing your message in plain text. Press the key > Get Plain Text. key > Get Images. Related information View email in plain text format, 85 Some email folders appear dimmed If you can't forward email from an email folder, the check box beside the folder appears dimmed. Try the following actions:
Wait for a few seconds. The email folders might become available after a short period of time. Turn off wireless email reconciliation, and then turn it on again. Related information Synchronize email over the wireless network, 83 95 User Guide Messages Email filters aren't working correctly Try the following actions:
Verify that your email filters are turned on. Verify that your email filters appear in the order that you want your BlackBerry smartphone to apply them to email messages. Related information Email filters, 80 The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message. Related information View filed messages, 77 Hide messages from the Messages application, 86 Hide filed email from the message inbox, 88 I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone. To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches. Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. 96 User Guide Messages Text messages How to: Text messages About text messages To send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging. Depending on your wireless service provider, this feature might not be supported. Depending on the typing input language that you use to type your text messages, your messages might display to your recipients differently than you expect. Depending on your wireless service provider, you might also be able to send and receive the following media files in text messages: .jpg, .gif, .wbmp, .midi, .vcf (vCard), .ics (iCalendar), .avi, .mpg, or .mov. If you have more than one phone number associated with your BlackBerry smartphone, your smartphone sends text messages using the first phone number that appears in the My Number field in the Phone application. Message inbox icons These icons indicate the type or status of each message in your inbox. Depending on your BlackBerry smartphone model and wireless service provider, some of these icons might not appear. Unread message New BBM item Read message Draft message Filed message Message with an attachment To clear this indicator, open each chat that has this indicator. BBM chat is open New BBM Groups item New RSS item Message is being sent Message is high priority Message has not been sent Text message with an attachment Message has been sent Text message Message has been delivered 97 User Guide Messages Message has been read Composing and sending text messages Send a text message The number of recipients that you can send a text message to depends on your wireless service provider. 1. On the Home screen, click the Text Messages icon. 2. Press the 3. key > Compose Text Message. In the To field, do one of the following:
Type a contact name. Press the Type a phone number that can receive text messages (including the country code and area code). For languages with key > Choose Contact. Click a contact. non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard. If your BlackBerry smartphone is connected to a CDMA network, you can type an email address. 4. Type a message. 5. Press the key on the keyboard. Related information Personal distribution lists, 188 I can't send messages, 35 Attach a media file, contact card, appointment, or location to a text message, 98 Attach a media file, contact card, appointment, or location to a text message 1. When you are composing a text message, press the 2. Click one of the following menu items:
key > Attach. Picture Video Location Audio Voice Note Contact Appointment 3. Click a file. Related information I can't attach a file to a text message, 104 Set the importance level for text messages that you send Depending on your wireless service provider, the Priority field might not be available. 98 User Guide Messages If you change the importance level for text messages, a high priority indicator or low priority indicator BlackBerry smartphone beside every text message that you send. If the recipient's device model and messaging application supports importance levels for messages, the importance level will also be indicated to the recipient. appears on your 1. On the Home screen, click the Text Messages icon. 2. Press the key > Options. To set the importance level for text messages, in the SMS Text section, change the Priority field. To set the importance level for text messages with an attachment, in the MMS section, in the Message Filtering section, change the Importance field. 3. Press the key > Save. Request delivery notification or read notification for a text message 1. On the Home screen, click the Text Messages icon. 2. Press the 3. key > Options. In the MMS section, do one of the following:
To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box. To receive notification when the recipient opens the message, select the Confirm Read check box. 4. Press the key > Save. Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the key > Options > Text Messaging. key > Save. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.
, which might prevent you from Viewing and replying to text messages Reply to or forward a text message You can't forward text messages that contain content that is copyright protected. 1. On the Home screen, click the Text Messages icon. 2. Highlight a message. To reply to a message, press the To forward a message, press the key > Reply. key > Forward. Add an appointment to your calendar from a text message 1. In a text message, highlight an iCalendar attachment. 99 User Guide Messages 2. Press the 3. Press the key > View Appointment. key > Add To Calendar. Show names in the history of text messages 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. key > Options. In the General Text Messaging Options section, select the Show Names check box. If you want to change your display name, beside the Display Name field, type a name. This name appears only in the history of your text messages, and not in messages that you send. 5. Press the key > Save. Change how your text messages look 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the General Text Messaging Options section, change the Conversation Style field. Organizing and storing text messages Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application. 1. On the Home screen, click the Messages icon. 2. Press the 3. Select the Leave Messages On SIM Card checkbox. 4. Press the key > Options. key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card. Delete the history from a text message Do one of the following:
To delete an individual message from the history, highlight the message. Press the To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Delete Message. key > Clear Conversation. To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Press the key > Delete. 100 User Guide Messages In a text message, open an attachment. Save a media file from a text message 1. 2. Press the 3. Click Save <media type>. 4. Click Save. key. Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. In a message, highlight a contact card. 1. 2. Press the 3. Press the 4. Click one of the following items:
key > View Attachment. key. Add to Contacts Update Contact Options for text messages Stop receiving text messages when roaming 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only. Block text messages 1. On the Home screen, click the Text Messages icon. 2. Press the 3. key > Options. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or Reject Advertisements check box. key > Save. 4. Press the Turn off Word Substitution for text messages 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the SMS Text section, select the Disable Word Substitution check box. 101 User Guide Messages Set how long your service center attempts to send text messages If you send a text message and it cannot be delivered immediately, your service center tries to send the text message for the number of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear. 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the In the SMS Text section, change the Retries field. key > Options. key > Save. Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network, this feature might not be supported. 1. On the Home screen, click the Text Messages icon. 2. Press the 3. key > Options. In the SMS Text section, do one of the following:
To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched or Packet Switched. To use either network type to send text messages, which might be beneficial when roaming, change the Network To Send Over field to Circuit Switched Preferred or Packet Switched Preferred. 4. Press the key > Save. Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cell broadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regular weather forecasts while another might send traffic reports. Turn on cell broadcasting To perform this task, your BlackBerry smartphone must use a SIM card, and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel. Depending on your wireless service provider and the wireless network that your smartphone is connected to, this feature might not be supported. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. Select the Enable Cell Broadcasting checkbox. If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel. 102 User Guide Messages If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Type the channel ID and a nickname. Click OK. 4. Select the checkbox beside a language. 5. Press the key > Save. To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify that your wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on your location. Related information I can't turn on cell broadcasting, 104 Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates, based on your location. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. 4. Press the In the Channels section, highlight a cell broadcast channel. key. To stop receiving messages from the cell broadcast channel, click Disable. To delete the cell broadcast channel, click Delete Channel. In the Channels section, highlight a cell broadcast channel. Rename a cell broadcast channel 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Cell Broadcasting. 3. 4. Press the 5. Type a name for the cell broadcast channel. 6. Click OK. 7. Press the key > Set Nickname. key > Save. Personalize: Text messages Change how your text messages look 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the General Text Messaging Options section, change the Conversation Style field. 103 User Guide Messages Set whether pressing the Enter key sends text messages You can stop your text messages from being sent each time that you press the accidentally sending a message if you plan to include several lines of text. 1. On the Home screen, click the Text Messages icon. 2. Press the 3. 4. Press the key > Options > Text Messaging. key > Save. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.
, which might prevent you from Troubleshooting: Text messages I can't send text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, your smartphone should send the messages when you return to a wireless coverage area. Verify that fixed dialing is turned off. Related information Turn on or turn off a network connection, 234 I'm not receiving text messages Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. I can't turn on cell broadcasting If your BlackBerry smartphone uses a SIM card, your SIM card might not support the display languages that you have selected for cell broadcast messages. Clear the checkbox beside all the languages that your SIM card doesn't support. I can't attach a file to a text message Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show. Try the following actions:
104 User Guide Messages Verify that the file is a .vcf (vCard) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file). Verify that the file isn't copyright protected. If templates are available for your BlackBerry smartphone, use a blank template to compose your text message. I can't use a shortcut to view one type of message in a message inbox If you switch BlackBerry smartphones and you restore smartphone data from your previous smartphone to your current smartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone. To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches. PIN messages How to: PIN messages Compose and send a PIN message 1. On the Home screen, click the Messages icon. 2. Press the 3. key > Compose Other > Compose PIN. In the To field, do one of the following:
Type a PIN. Press the If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on the keyboard. key on the keyboard. 4. Type a message. 5. Press the key > Send. Related information Personal distribution lists, 188 I can't send messages, 35 Create a link for a PIN You can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message. When you are typing text, type pin: and the PIN. 105 User Guide Messages Troubleshooting: PIN messages I can't send messages Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact. If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now. Generate an encryption key. Verify that data service is turned on. Resend the message. Related information Generate an encryption key, 283 Wireless coverage indicators, 237 Change or delete a contact, 184 Turn on or turn off a network connection, 234 Turn on or turn off data service or set roaming options, 235 Options for email filters, 81 Resend a message, 75 Resend a message, 75 I'm not receiving messages Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area. Reset your smartphone. Connect to the network and try again. If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone. If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >
Register Now. 106 User Guide Messages Verify that data service is turned on. If you use email filters, verify that the options for email filters are set correctly. Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from. Verify that your smartphone is not blocking messages. For more information, contact your administrator. Related information Change, prioritize, or delete an email filter, 82 Forward messages from a specific email folder to your smartphone, 88 Some messages no longer appear on my smartphone If the application storage on your BlackBerry smartphone is full or you have more than 65,000 email messages, PIN messages, and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete saved messages. If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld, email that you delete in the email application on your computer is also deleted from your smartphone. A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions:
Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the If part of a Google Mail conversation doesn't appear, press the If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. key > More of Conversation. key > More or More All. Related information Receive only the first section of long email messages, 89 Receive only the first section of long email messages, 89 The number of new or unread messages is different than I expect The number of new or unread messages includes saved messages and filed messages. If you have set your BlackBerry smartphone to hide filed messages and you receive a new message in an email folder other than your inbox in the email application on your computer, your smartphone files the message. Related information View filed messages, 77 Hide messages from the Messages application, 86 Hide filed email from the message inbox, 88 107 User Guide Messages Attachments How to: Attachments About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can also rename, move, and delete files on your organization's network from your smartphone. To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go, that are designed for use on BlackBerry smartphones. Related information Search for a file that is saved on your smartphone, 126 Search for a file that is saved on your organization's network, 126 Open a file or an attachment To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a message, meeting invitation, or calendar entry, press the If necessary, click Retrieve Attachment Information. key. 1. 2. 3. Click Open Attachment. 4. 5. If necessary, on the Attachments screen, click an attachment. If necessary, in the dialog box, select an option. Related information I can't turn on cell broadcasting, 104 Save a file or an attachment To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following:
If there is only one attachment in a message or calendar entry, press the If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the If you are downloading a file from a webpage, press the key. key. key. 2. Click Download Attachment or Download File. 108 User Guide Messages 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key >
Send a file The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time. You can only send media files that you have added to your smartphone. For more information, contact your wireless service provider or administrator. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. key > Send. Related information I can't attach a file to a text message, 104 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. 2. Press the key > Open Link or Retrieve. In a file, highlight a link. To return to the file, press the key. In a file or an attachment, press the Set font options for a file or an attachment 1. 2. Change the font fields. 3. Press the key > Save. key > Options. View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Related information Hide a file or folder, 128 View a hidden file or folder, 128 109 User Guide Messages Contact cards About contact cards A contact card (sometimes called avCard or .vcf file) contains information for a specific contact. You can send contact cards as attachments to email messages, PIN messages, text messages, or BlackBerry Messenger messages. You can also send contact cards through the Contacts application using Bluetooth or NFC technology. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Continue. key > Attach > Contact. Related information I can't attach a file to a text message, 104 Save a contact card from a message If you receive a contact card in a message, you can save it so that the contact information is added to your contact list. In a message, highlight a contact card. 1. 2. Press the 3. Press the 4. Click one of the following items:
key > View Attachment. key. Add to Contacts Update Contact Troubleshooting: Attachments A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the key > Retrieve. 110 User Guide Messages Security options for messages Block incoming messages If your email account uses a BlackBerry Enterprise Server, you might not be able to block or unblock PIN messages from contacts within your organization, from contacts outside of your organization, or both. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. Select the checkbox beside one or more message types. 4. Press the key > Save. Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might contribute to data usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone without contributing to data usage by turning off email message forwarding or by using email message filters. Related information Create an email filter, 80 Allow messages from contacts in your contact list or allowed sender list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box. 4. Press the key > Save. Add a contact to your allowed sender list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. 4. 5. 6. Click Add. 7. Press the 8. Click one of the following menu items:
key. In the General section, if the Enable check box is not selected, select it. In the Block Incoming Messages section, select one or more message types. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box. Add Email Address Add Phone Number Add PIN In the Enter new exception dialog box, type the contact information. 9. 10. Press the key on the keyboard. 111 User Guide Messages 11. Press the key > Save. Reset a blocked message counter If you block messages, the blocked message counter tracks how many messages your BlackBerry smartphone has blocked. You can set the blocked message counter back to zero. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Firewall. 3. Highlight a message type. 4. Press the
> Reset Count or Reset All Counts. S/MIME-protected messages S/MIME-protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipients public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email and PIN messages. 1. When you are composing a message, change the Encoding field. 2. If necessary, change the Classification field. Related information Some signing and encryption options aren't available on my smartphone, 118 Encrypt a message with a passphrase Your BlackBerry smartphone can encrypt email and PIN messages using a passphrase shared between the sender and recipient. 1. 2. Press the 3. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt. If you're signing the message, in the Signing section, select a certificate. key > Options. 112 User Guide Messages In the Encryption section, select the Use Password-Based Encryption checkbox. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers. key > Save. 4. 5. 6. Press the 7. Type your message. 8. Press the 9. Type a passphrase to encrypt the message. 10. Confirm the passphrase. 11. Click OK. key > Send. Using a secure method, let the recipient know what the passphrase is. Attach a certificate to a message You can attach a certificate to email and PIN messages. 1. When composing a message, press the 2. Highlight a certificate. 3. Press the key > Continue. key > Attach > Certificate. Download the certificate used to sign or encrypt a message If a certificate isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the certificate. 1. 2. Press the In a message, highlight the encryption indicator or a digital signature indicator. key > Fetch Sender's Certificate. Add a certificate from a message 1. 2. Press the In a message, highlight a digital signature indicator. key > Import Senders certificate. In a message, click the certificate attachment at the end of the message. Add a certificate from an attachment 1. 2. Click Retrieve Certificate. 3. Click the certificate. 4. Click Import Certificate. Related information I can't open an attachment in an encrypted message, 118 113 User Guide Messages Attachment indicators in S/MIME-protected messages Indicator Description The message includes a certificate attachment. The message includes multiple certificate attachments. The message includes a certificate server attachment. Add connection information for a certificate server from a message 1. 2. Press the In a message, highlight the certificate server indicator. key > Import Server. View the certificate used to sign or encrypt a message 1. 2. Press the In a message, highlight the encryption status indicator or a digital signature indicator. key > Display Sender's Certificate or Display Encryption Certificate. View encryption information for a weakly encrypted message 1. 2. Press the In a weakly encrypted message, highlight the encryption status indicator. key > Encryption Details. S/MIME-protected message status Digital signature indicators for S/MIME-protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. Your smartphone can't verify the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone trusts the certificate chain. The senders email address doesn't match the email address of the certificate subject, or the senders certificate is revoked, isn't trusted, can't be verified, or isn't on your smartphone. 114 User Guide Messages Indicator Description The certificate is weak, the certificate status isn't current, or your smartphone requires more data to verify the trust status of the certificate. The senders certificate is expired. Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Check the status of a certificate or certificate chain If a certificate is included in a received message, or is already stored in the key store on your BlackBerry device, you can check the status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in the certificate chain. 1. 2. Press the Menu key. 3. Click Check Senders Certificate or Check Senders Cert Chain. In a message, highlight a digital signature indicator. S/MIME-protected message options Change your signing or encryption certificate Your BlackBerry smartphone uses your encryption certificate to encrypt messages in the Sent Items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. 4. Press the In the Signing section or the Encryption section, change the Certificate field. key > Save. Related information Some signing and encryption options aren't available on my smartphone, 118 Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 115 User Guide Messages 2. Click Security > S/MIME. To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic. To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual. To prevent your BlackBerry smartphone from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to None. 3. Press the key > Save. Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the message history to suggest a signing and encryption option. You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification. For example, if your default signing and encryption option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option is set to Sign and Encrypt instead of the default signing and encryption option. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Default Encoding field. To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message Encoding Suggestion field to Use Default Encoding. To use the signing and encryption option based on the message history, set the Outgoing Message Encoding Suggestion field to Use Message History. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 118 About message classifications If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder. 116 User Guide Messages Change the default message classification To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the message classification that was used for the last message. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Default Classification field. 4. Press the key > Save. Change the size of S/MIME indicators in messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Change the Message Viewer Icons field. 4. Press the key > Save. Change the encryption algorithms for S/MIME-protected messages If a message has multiple recipients, your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Select the checkbox beside one or more encryption algorithms. 4. Press the key > Save. Request delivery notification for signed S/MIME-protected messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Select the Request S/MIME Receipts check box. 4. Press the key > Save. Turn off the prompt that appears before an S/MIME-protected message is cut short 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. 4. Press the In the General section, change the Truncation Mode field to Send Anyway or More All And Send. key > Save. To turn on the prompt again, change the Truncation Mode field to Prompt User. 117 User Guide Messages Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > S/MIME. 3. Clear the Warn about problems with my certificates check box. 4. Press the key > Save. To turn on the prompt again, select the Warn about problems with my certificates check box. S/MIME-protected message troubleshooting Some signing and encryption options aren't available on my smartphone Try the following actions:
Verify that the email account that you're using supports all signing and encryption options. If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons:
The attachment information might not be available on the BlackBerry Enterprise Server. Your administrator might have set options to prevent you from opening attachments in encrypted messages. You might have received the message from an email account that doesn't support attachments in encrypted messages. The message might have been encrypted with an algorithm that isn't supported. If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server. IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can send and receive messages on your BlackBerry smartphone using IBM Lotus Notes native encryption. When you send or receive IBM Lotus Notes native encrypted messages, you might be prompted to type your IBM Lotus Notes ID password. Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to import your IBM Lotus Notes ID file using Lotus iNotes (previously known as IBM Lotus Domino Web Access). Your computer must be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later. 118 User Guide Messages Encrypt a message using IBM Lotus Notes native encryption 1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption. 2. If you are prompted, type your IBM Lotus Notes ID password. PGP protected messages PGP protected message basics About signing and encrypting messages If your email account uses a BlackBerry Enterprise Server that supports this feature, you can digitally sign or encrypt messages to add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed. Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipients public key to encrypt the message. Recipients use their private key to decrypt the message. To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact. Sign or encrypt a message You can sign or encrypt email and PIN messages. 1. When you are composing a message, change the Encoding field. 2. If necessary, change the Classification field. Related information Some signing and encryption options aren't available on my smartphone, 118 Encrypt a PGP protected message with a passphrase By default, your BlackBerry smartphone uses your PGP key to encrypt messages. 1. When composing a message, change the Encoding field to one that uses encryption. 2. Press the 3. Select the Use Conventional Encryption checkbox. 4. Press the key > Options. key > Save. Using a secure method, let the recipient know what the passphrase is. 119 User Guide Messages Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages. 1. When composing a message, press the 2. Highlight a PGP key. 3. Press the key > Continue. key > Attach > PGP Keys. Download the PGP key used to sign or encrypt a message If a PGP key isn't included in a received message or isn't already stored in the key store on your BlackBerry smartphone, you can download the PGP key. If you use the PGP Universal Server, you might not be able to download the senders PGP key, or your smartphone might download the senders PGP key from the PGP Universal Server automatically. 1. 2. Press the In a message, highlight the encryption status indicator or a digital signature indicator. key > Fetch Senders PGP key. Add a PGP key from a message If you use the PGP Universal Server, you might not be able to add PGP keys from messages. 1. 2. Press the In a message, highlight a digital signature indicator. key > Import PGP Key. In a message, click the PGP key attachment. Add a PGP key from an attachment If you use the PGP Universal Server, you might not be able to add PGP keys from attachments. 1. 2. Click Retrieve PGP Attachment. 3. Click the PGP key. 4. Click Import PGP Key. Related information I can't open an attachment in an encrypted message, 118 Attachment indicators in PGP protected messages Indicator Description The message includes a PGP key attachment. The message includes multiple PGP key attachments. The message includes a certificate server attachment. 120 User Guide Messages Add connection information for a certificate server from a message 1. 2. Press the In a message, highlight the certificate server indicator. key > Import Server. View the PGP key used to sign or encrypt a message 1. 2. Press the key > Display Sender's PGP Key or Display Encryption PGP Key. In a message, highlight the encryption status indicator or a digital signature indicator. PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak. Indicator Description The message is strongly encrypted. The message is weakly encrypted. Digital signature indicators for PGP protected messages Indicator Description Your BlackBerry smartphone verified the digital signature. Your smartphone can't verify the digital signature. Your smartphone requires more data to verify the digital signature. Your smartphone trusts the senders PGP key. The senders email address doesn't match the email address in the key, or the senders PGP key is revoked, isn't trusted, can't be verified, or isn't on your smartphone. The key status isn't current, or your smartphone requires more data to verify the trust status of the key. The senders PGP key is expired. 121 User Guide Messages PGP protected message options Change your signing and encryption key Your BlackBerry smartphone uses your PGP key to encrypt messages in the Sent Items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Change the Default Key field. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 118 Change options for downloading attachments in encrypted messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Do one of the following:
To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field to Automatic. To download attachments in encrypted messages manually, change the Encrypted Attachment Support field to Manual. To prevent your BlackBerry smartphone from downloading attachments in encrypted messages, change the Encrypted Attachment Support field to Never. 4. Press the key > Save. Change the default signing and encryption option Your BlackBerry smartphone is designed to use the default signing and encryption option when you send a message to a contact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses the message history to suggest a signing and encryption option. You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead. However, if message classifications are turned on, the default signing and encryption option might not be able to be used depending on the security requirements of a message's classification. For example, if your default signing and encryption option is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option is set to Sign and Encrypt instead of the default signing and encryption option. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Default Encoding field. To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message Encoding Suggestion field to Use Default Encoding. 122 User Guide Messages To use the signing and encryption option based on the message history, set the Outgoing Message Encoding Suggestion field to Use Message History. 4. Press the key > Save. Related information Some signing and encryption options aren't available on my smartphone, 118 About message classifications If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose, forward, or reply to, based on the classification that you assign to the message. Your administrator specifies the message classifications that you can use. If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message. You can also view the abbreviation and full description for the classification for a sent message in the Sent Items folder. Change the default message classification To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications. Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact that you haven't sent a message to or received a message from previously. If you have sent a message to or received a message from the contact previously, your smartphone tries to use the message classification that was used for the last message. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Default Classification field. 4. Press the key > Save. Change the size of PGP indicators in messages 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Change the Message Viewer Icons field. 4. Press the key > Save. Change the encryption algorithms for PGP protected messages If a message has multiple recipients, your BlackBerry smartphone uses the first selected encryption algorithm in the list that all recipients are known to support. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Select the checkbox beside one or more encryption algorithms. 4. Press the key > Save. 123 User Guide Messages Turn off the prompt that appears before a PGP protected message is truncated 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Change the Message truncation mode field to Send Anyway or More All And Send. 4. Press the key > Save. To turn on the prompt again, change the Message truncation mode field to Prompt User. Turn off the prompt that appears when you use a PGP key that is not recommended for use 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Clear the Warn about problems with my PGP keys check box. 4. Press the key > Save. To turn on the prompt again, select the Warn about problems with my PGP keys check box. Troubleshooting: PGP protected messages Some signing and encryption options aren't available on my smartphone Try the following actions:
Verify that the email account that you're using supports all signing and encryption options. If you use message classifications, verify that the message classification supports the signing or encryption options that you want. Try using a different message classification. I can't open an attachment in an encrypted message You might not be able to open an attachment in an encrypted message for the following reasons:
The attachment information might not be available on the BlackBerry Enterprise Server. Your administrator might have set options to prevent you from opening attachments in encrypted messages. You might have received the message from an email account that doesn't support attachments in encrypted messages. The message might have been encrypted with an algorithm that isn't supported. If you are using the PGP Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server. 124 User Guide Files and attachments Files and attachments How to: Files File basics About files and attachments You can view and download attachments and store them on your BlackBerry smartphone or a media card. If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization's network, you can preview files from your organization's network and save the files to your smartphone or attach them directly to email messages without downloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You can also rename, move, and delete files on your organization's network from your smartphone. To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go, that are designed for use on BlackBerry smartphones. Related information Search for a file that is saved on your smartphone, 126 Search for a file that is saved on your organization's network, 126 Open a file or an attachment To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. In a message, meeting invitation, or calendar entry, press the If necessary, click Retrieve Attachment Information. key. 1. 2. 3. Click Open Attachment. 4. 5. If necessary, on the Attachments screen, click an attachment. If necessary, in the dialog box, select an option. Related information I can't turn on cell broadcasting, 104 Save a file or an attachment To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. In a message, in a calendar entry, or on a webpage, do one of the following:
If there is only one attachment in a message or calendar entry, press the If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key. key. 125 User Guide Files and attachments If you are downloading a file from a webpage, press the key. 2. Click Download Attachment or Download File. 3. Click the folder that you want to save the file or attachment in. 4. Click Save. To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the Cancel Download. key >
Search for a file that is saved on your smartphone 1. On the Home screen, click the Media icon. 2. Press the 3. Find the file. key > Explore. To view the file, click the file. Depending on the file type, the file might not appear in its original format. Related information Search for a file that is saved on your organization's network, 126 About files and attachments, 108 Search for a file that is saved on your organization's network To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Files icon. 2. 3. In the Go To field, type the path for the file. If necessary, type the credentials that you use to connect to your organization's network. To view the file, click the file. Depending on the file type, the file might not appear in its original format. Related information Search for a file that is saved on your smartphone, 126 About files and attachments, 108 Send a file The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time. You can only send media files that you have added to your smartphone. For more information, contact your wireless service provider or administrator. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. key > Send. Related information 126 User Guide Files and attachments I can't attach a file to a text message, 104 Open a link in a file or an attachment Some files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments. 1. 2. Press the key > Open Link or Retrieve. In a file, highlight a link. To return to the file, press the key. In a file or an attachment, press the Set font options for a file or an attachment 1. 2. Change the font fields. 3. Press the key > Save. key > Options. Save a file from your organization's network to your smartphone To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format. 1. On the Home screen or in a folder, click the Files icon. 2. Find and highlight a file. 3. Press the 4. Select a location to store the file. 5. Click a folder. 6. Press the key > Paste. key > Copy. Related information Send a file, 109 Managing files and attachments View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Related information Hide a file or folder, 128 View a hidden file or folder, 128 127 User Guide Files and attachments Copy, move, rename, or delete a file 1. Do one of the following:
On the Home screen or in a folder, click the Files icon. On the Home screen, click the Media icon. Press the key > Explore. 2. Find and highlight a file. 3. Press the key. To copy a file, click Copy. Navigate to a location. Click Paste. To move a file, click Cut. Navigate to a location. Click Paste. To rename a file, click Rename. Type a name for the file. Click Save. To delete a file, click Delete. Hide a file or folder To view a file or folder after you hide it, you must remember the location of the file or folder. key > Explore. 1. On the Home screen, click the folder that contains the file or folder you want to hide. 2. Press the 3. Find and highlight the file or folder you want to hide. 4. Press the 5. Select the Hidden checkbox. 6. Click OK. key > Properties. After you hide a file or folder, it is no longer visible on your BlackBerry smartphone. Related information View a hidden file or folder, 128 View a hidden file or folder You can view files or folders that you hid. 1. On the Home screen, click the folder that contains the file or folder that you hid. 2. Press the 3. Browse to the folder that contains the file or folder that you hid. 4. Press the key > Show Hidden. key > Explore. Related information Hide a file or folder, 128 Open a password-protected .pdf file To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. 1. key. 2. Press the In a .pdf file, when the "Password protected document" message appears, press the key > Enter Password. 128 User Guide Files and attachments 3. Type the password. 4. Press the 5. Press the key on the keyboard. key > Open Attachment or Download Attachment > Yes. View tracked changes in a document In a document, press the key > Show Changes. To hide tracked changes, press the key > Hide Changes. View the table of contents in a document Depending on the document type, you might not be able to view the table of contents. In a document, press the key > Table of Contents. To move to a specific heading, click a heading. Click Jump. Move around a spreadsheet key. In a spreadsheet, press the To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the To switch worksheets, click Next Sheet or Prev Sheet. To view a list of worksheets, click Table of Contents. To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View. key on the keyboard. View the content of a cell In a spreadsheet, click a spreadsheet cell. Change the size of a column In a spreadsheet, do one of the following:
To change the size of a column, click the column label. Click a size. To view all the text in a column, click the column label. Click Fit. To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner of the spreadsheet. Click a size. To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Press the key > Save. Set display options for a spreadsheet 1. In a spreadsheet, press the To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes. To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes. key > Options. 129 User Guide Files and attachments 2. Press the key > Save. Move around pages in a multipage .tif file In a multipage .tif file, press the key. To view a list of pages in a multipage .tif file, click Table of Contents. To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View. To switch pages in a multipage .tif file, click Next Page or Prev Page. Switch presentation views In a presentation, press the key. To view text only, click View Text. To view text and slides, click View Both. To view the presentation in its original format, click View Slides. Switch slides In a presentation, press the key > Next Slide or Prev Slide. Rotate or zoom in to or out from a slide When viewing a presentation in slide view, press the key. To rotate a slide, click Rotate. To zoom in to or zoom out from a slide, click Zoom In or Zoom Out. To zoom back to the original slide size, press the key > Fit to Screen. Save a slide 1. When viewing a presentation in slide view, press the 2. Type a name for the file. 3. Click Save. key > Save Slide. Troubleshooting: Files A message, attachment, or Google Mail conversation is cut short or doesn't appear Try the following actions:
130 User Guide Files and attachments Wait for a short period of time. Your BlackBerry smartphone receives long messages and attachments in sections. If "More available" appears at the end of the message or attachment, press the If part of a Google Mail conversation doesn't appear, press the If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment again. key > More of Conversation. key > More or More All. Related information Receive only the first section of long email messages, 89 Receive only the first section of long email messages, 89 A skipped content bar appears in a document More content is available for you to download to your BlackBerry smartphone. 1. To download the content, click the skipped content bar. 2. Click More. A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide. 1. To download the slide, highlight the slide. 2. Press the key > Retrieve. 131 User Guide Media How to: Media Media Play a media file 1. On the Home screen, click the Media icon. 2. Click a media type. 3. 4. Click a media file. 5. If necessary, click a category. If the media controls do not appear at the bottom of the screen, click the trackpad. To play a media file, click the To pause a media file, click the To stop a media file, click the To move to the next media file, click the To move to the previous media file or the beginning of the media file that is currently playing, click the To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Click icon. icon. icon. icon. icon. the progress bar again. Adjust the volume To increase the volume, press the Volume Up key on the right side of your BlackBerry smartphone. To decrease the volume, press the Volume Down key on the right side of your smartphone. To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you. Related information Mute a call, 54 Amplify the volume using the audio boost feature, 132 Improve sound quality for media files, 133 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones, and videos. 1. On the Home screen, click the Media icon. 2. Press the 3. Select the Audio Boost checkbox. 4. Read the warning on the screen and if you want to proceed, click Yes. 5. Press the key > Media Options. key > Save. 132 User Guide Media Improve sound quality for media files Depending on your BlackBerry smartphone model, this feature might not be supported. To improve sound quality for media files, you must be using stereo headphones with your smartphone. 1. On the Home screen, click the Media icon. 2. Press the 3. Change the Headset Music EQ field. 4. Press the key > Media Options. key > Save. Turn on or turn off audio and video shortcuts By default, your BlackBerry smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and video files. 1. On the home screen, click the Media icon. 2. Press the 3. Select or clear the Allow Mute and Volume keys to control play, pause, and skip checkbox. 4. Press the key > Media Options. key > Save. Related information I can't use a shortcut, 51 Sort media files 1. Do one of the following:
To sort videos, on the Home screen, click the Media icon > Videos icon. To sort pictures, on the Home screen, click the Media icon > Pictures icon > Picture Library folder. To sort voice notes, on the Home screen or in the Applications folder, click the Voice Notes icon. 2. Press the 3. Click a sorting option. key > Sort by. Copy, move, rename, or delete a file 1. Do one of the following:
On the Home screen or in a folder, click the Files icon. On the Home screen, click the Media icon. Press the key > Explore. 2. Find and highlight a file. 3. Press the key. To copy a file, click Copy. Navigate to a location. Click Paste. To move a file, click Cut. Navigate to a location. Click Paste. To rename a file, click Rename. Type a name for the file. Click Save. To delete a file, click Delete. 133 User Guide Media View properties for a file You can view the size, author, publication date, and other properties of a file. 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Properties. Related information Hide a file or folder, 128 View a hidden file or folder, 128 Change the amount of time before the media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. 1. On the Home screen, click the Media icon. 2. Press the 3. Change the Close Media Player When Inactive field. key > Media Options. Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save. About transferring and synchronizing media files You can connect your BlackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable, or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device. When you connect your smartphone to your computer using a USB cable, the USB option that appears in the dialog box on the screen allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone. If you want to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your smartphone and your computer, see the Help in the BlackBerry Desktop Software. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 134 User Guide Media Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive You must use the BlackBerry Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer. 1. Connect your smartphone to your computer using a USB cable. 2. Do one of the following:
If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option. If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option. If necessary, type a password. Your smartphone appears as a drive on your computer. 3. 4. Drag a file from a location on your computer to a folder on your smartphone. To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file. Related information Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 135 Transfer your media files from your computer to your smartphone using the BlackBerry Desktop Software With the BlackBerry Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. 1. Connect your smartphone to your computer. 2. On your smartphone, in the dialog box that appears, select any of the file transfer options. 3. On your computer, open the BlackBerry Desktop Software. 4. Click the media transfer option that best suits what you want to do. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 21 Send a file The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time. You can only send media files that you have added to your smartphone. For more information, contact your wireless service provider or administrator. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the key > Send. 135 User Guide Media 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. Related information I can't attach a file to a text message, 104 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. 2. In the Accept connection request dialog box, click Yes. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. Related information Turn on or turn off Bluetooth technology, 248 Supported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider, some media file formats might not be supported. File format AAC AMR FLAC MP3 M4A OGG WMA WAV 3GP 3GP2 AVI ASF MP4 MOV WMV Type Audio Video 136 User Guide Media Music How to: Music Shuffle or repeat songs 1. On the Home screen, click the Media icon > Music icon. 2. Do one of the following:
To shuffle and play all of your songs, click Shuffle Songs. To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Press the key > Shuffle. To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current Song, Playlist, Album, or All Songs. To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off. Create a standard or an automatic playlist You create a standard playlist by manually adding songs that are on your BlackBerry smartphone storage space or media card. You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria are automatically added to the playlist. 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists > New Playlist. To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song. To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to add criteria for artists, albums, or genres. 3. Press the key > Save. Add the song that is playing to a playlist 1. When playing a song, press the 2. Click a playlist. key > Add To Playlist. Move or delete a song in a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Click a standard playlist. 4. Highlight a song. 137 User Guide Media To change the location of the song in the playlist, press the key > Move. Navigate to a new location. Press the key > Complete Move. To delete the song from the playlist, press the key > Remove > OK. 5. Press the key > Save. Rename or delete a playlist 1. On the Home screen, click the Media icon > Music icon. 2. Click Playlists. 3. Highlight a playlist. 4. Press the key. To rename the playlist, click Rename. Type a name for the playlist. Click OK. To delete the playlist, click Delete. Troubleshooting: Music Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. I can't save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 76 138 User Guide Media Copy, move, rename, or delete a file, 128 Change the size of pictures that you take, 146 Change the video size and format, 143 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information About file encryption, 267 I can't use a shortcut Try the following actions:
Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change the language, 32 Turn on or turn off audio and video shortcuts, 133 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 134 139 User Guide Videos Media Keep backlighting on when you play a video By default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your media options so that backlighting stays on when you play a video. 1. On the Home screen, click the Media icon. 2. Press the 3. Clear the Turn Off Auto Backlighting checkbox. 4. Press the key > Media Options. key > Save. To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox. Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the 3. Select the Display Closed Captions checkbox. 4. 5. Press the If necessary, change the Appearance field, Position field, and Font Scale field. key > Media Options. key > Save. Troubleshooting: Videos Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. 140 User Guide Media I can't save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 76 Copy, move, rename, or delete a file, 128 Change the size of pictures that you take, 146 Change the video size and format, 143 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information About file encryption, 267 I can't use a shortcut Try the following actions:
Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change the language, 32 Turn on or turn off audio and video shortcuts, 133 141 User Guide Media The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 134 Video camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. How to: Video camera Video camera These icons appear at the bottom of the screen in the video camera. You can click these icons. Start recording Send video Delete video Pause recording Rename video Record a video To perform this task, you might need to have a media card inserted in your BlackBerry smartphone. 1. On the Home screen, click the Media icon > Video Camera icon. 2. To start recording, click the record icon. 3. To pause recording, click the pause icon. Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen when video recording is paused. Related information Take a picture, 146 142 User Guide Media Turn on or turn off video lighting In low lighting conditions, the video light can improve the quality of videos that you record. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the 3. Select or clear the Video Light checkbox. 4. Press the key > Options. key > Save. Change the video camera scene mode You can change the scene mode in the video camera to optimize the settings for different environments. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Change the Scene Mode field. 4. Press the key > Save. Change the video size and format The larger the video, the more storage space the video requires. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the key > Options. 3. Change the Video Format field. 4. Press the key > Save. Change the location for storing videos that you take 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the 3. Change the Folder field. 4. Press the key > Options. key > Save. Reduce blurriness in the videos that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you are recording a video. 1. On the Home screen, click the Media icon > Video Camera icon. 2. Press the 3. Select the Image Stabilization checkbox. 4. Press the key > Options. key > Save. 143 User Guide Media Troubleshooting: Video camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. I can't save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 76 Copy, move, rename, or delete a file, 128 Change the size of pictures that you take, 146 Change the video size and format, 143 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. 144 User Guide Media If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information About file encryption, 267 Camera Depending on your BlackBerry smartphone, the camera or video camera might not be supported or some camera or video camera features might not be available. How to: Camera Camera at a glance Camera icons These icons appear at the bottom of the screen in the camera. You can click these icons. View pictures Geotagging is turned on 145 User Guide Media Geotagging is turned off Flash is turned on Automatic flash mode Take another picture Flash is turned off Scene mode Take a picture 1. On the Home screen, click the Camera icon. 2. 3. Press the Right Convenience key. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out. The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview at the bottom of the screen. Related information Record a video, 142 Change the flash setting for pictures that you take 1. On the Home screen, click the Camera icon. 2. To switch between flash settings, click the flash icon at the bottom of the screen. When you close the camera, the flash setting is saved. Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scene modes are available on the camera. 1. On the Home screen, click the Camera icon. 2. To change the camera scene mode, click the scene mode icon at the bottom of the screen. 3. Select a scene mode. When you close the camera, the scene mode is saved. Change the size of pictures that you take The larger the picture is, the more storage space the picture requires. 1. On the Home screen, click the Camera icon. 2. Press the 3. Change the Image Size field. 4. Press the key > Save. key > Options. 146 User Guide Media Geotag pictures that you take The geotag option in the camera records the geographical information of the location in which you take a picture. 1. On the Home screen, click the Camera icon. 2. Click the geotag icon at the bottom of the screen. The geotag information can be viewed in the properties of the picture file. Turn off digital zoom for the camera 1. On the Home screen, click the Camera icon. 2. Press the 3. Clear the Digital Zoom check box. 4. Press the key > Options. key > Save. Reduce blurriness in the pictures that you take The image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture. 1. On the Home screen, click the Camera icon. 2. Press the 3. Select the Image Stabilization check box. 4. Press the key > Options. key > Save. Change the review duration of the pictures that you take You can set how long a picture remains on the screen after you take it, or turn off that option so that you can take another picture right away. 1. On the Home screen, click the Camera icon. 2. Press the key > Options. To change the review duration, change the Picture Review field to a time. To keep the picture on the screen after you take it until you press the key, change the Picture Review field to Hold. To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off. 3. Press the key > Save. Change when the camera warns you about the number of pictures remaining A warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see the number of remaining pictures in the Storage section of the Options screen. 1. On the Home screen, click the Camera icon. 2. Press the 3. Change the Warn when pictures remaining drops to field. key > Options. 147 User Guide Media 4. Press the key > Save. Change the location for storing pictures that you take 1. On the Home screen, click the Camera icon. 2. Press the key > Options. 3. Change the Store Pictures field. 4. Press the key > Save. Troubleshooting: Camera Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. The flash dims or turns off If the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. In cold temperatures, when the battery power level drops below 20 percent, the flash might turn off. Some pictures that I take are blurry In low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you move the camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamation point indicator appears at the bottom of the screen. Depending on your BlackBerry smartphone model, you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options. I can't save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. 148 User Guide Media In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 76 Copy, move, rename, or delete a file, 128 Change the size of pictures that you take, 146 Change the video size and format, 143 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information About file encryption, 267 149 User Guide Media Pictures How to: Pictures Pictures at a glance Zoom, pan, or rotate a picture In a picture, do one of the following:
To zoom in to the picture, click the trackpad. To zoom out from the picture, press the To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction. To rotate the picture, press the key > Rotate. key. Related information I receive an error message after I rotate a picture, 153 Save a picture from a text message or a webpage You can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry smartphone storage space or a media card. 1. Open a picture attachment in a text message or highlight a picture on a webpage. 2. Press the key > Save Image > Save. 150 User Guide Media Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 214 View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View Slide Show. To close the slide show, press the key. Change your slide show options 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. To change the number of seconds between slides in a slide show, change the Slide Show Interval field. To change the type of slide transition used, change the Slide Show Transition field. 3. Press the key > Save. View pictures in list view or thumbnail view 1. On the Home screen, click the Media icon > Pictures icon. 2. Click a category. 3. Press the key > View List or View Thumbnail. Organize pictures by date or folder 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the key > View by Date or View by Folder. Create a picture folder 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the 3. 4. Type a name for the folder. 5. Click OK. If necessary, change the location that the folder is created in. key > New Folder. 151 User Guide Media Import pictures to the Pictures application Importing pictures from other folders on your BlackBerry smartphone or media card into the Pictures application allows you to have access to your pictures, while maintaining your existing folder structures and file locations. 1. On the Home screen, click the Media icon > Pictures icon. 2. Press the key > Import Pictures. Folders that contain pictures that aren't saved in the Picture Library folder or Camera Pictures folder appear. 3. Select the checkboxes beside the folders that you want to import. 4. Click Import Pictures. To delete the folders from the Pictures application, highlight the folder. Press the folders that you imported remain in their original location, but are deleted from the Pictures application. key > Remove From Library. The To permanently delete the folders from both the Pictures application and from the smartphone storage space or media card, including any files that aren't pictures and that aren't visible in the folders in the Pictures application, highlight the folder. Press the media card. key > Delete. The folders that you imported are deleted from their locations on your smartphone storage space or Find a picture that you took with the camera Pictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filed your pictures in other folders, they'll no longer appear in the Camera Pictures folder. 1. On the Home screen, click the Media icon > Pictures icon. 2. Click the Camera Pictures folder. Troubleshooting: Pictures Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. 152 User Guide Media I receive an error message after I rotate a picture Every time you rotate a picture, your BlackBerry smartphone automatically tries to save the picture's new direction. You might receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. If the picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce the size of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again. I can't save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. Related information Delete a message, 76 Copy, move, rename, or delete a file, 128 Change the size of pictures that you take, 146 Change the video size and format, 143 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information About file encryption, 267 My smartphone isn't using the correct ring tone or wallpaper If you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry smartphone or on the media card using your smartphone password and you reset your smartphone, unlock your smartphone. 153 User Guide Media Related information Lock or unlock your smartphone, 23 Voice notes Record a voice note 1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon. 2. Click the record icon. 3. Do any of the following:
To pause recording, click the pause icon. To resume recording, click the record icon. To stop recording, click the pause icon. Click the stop icon. Note: When you stop recording a voice note, the voice note is automatically saved. Troubleshooting: Voice notes Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. I can't save media files Your BlackBerry smartphone or media card might not have enough available storage space to store media files. Try the following actions:
If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone. If you're trying to save a media file on your media card, delete old media files. In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller pictures. In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage space than smaller videos. 154 User Guide Media Related information Delete a message, 76 Copy, move, rename, or delete a file, 128 Change the size of pictures that you take, 146 Change the video size and format, 143 I can't open media files Try the following actions:
If you're trying to open a media file on your BlackBerry smartphone and your smartphone is connected to your computer, disconnect your smartphone from your computer. If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file. On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to Device Password. For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software. Related information About file encryption, 267 I can't use a shortcut Try the following actions:
Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing input language. If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options. Related information Change the language, 32 Turn on or turn off audio and video shortcuts, 133 The media player screen closes If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes. Related information Change the amount of time before the media player screen closes, 134 155 User Guide Ring tones, sounds, and alerts Ring tones, sounds, and alerts How to: Ring tones, sounds, and alerts About ring tones, sounds, and alerts The profile that you select in the Sound and Alert Profiles application defines how your BlackBerry smartphone alerts you of phone calls, messages, reminders, and browser content. Your smartphone has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only. You can change the tones in any preloaded profile to an audio file that is stored in your smartphone storage space or on a media card, or you can create additional profiles. The All Alerts Off profile can't be changed. By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, when you change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profile is automatically updated. If you don't want specific settings for a preloaded profile to update automatically when you change the corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile. You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts are always turned on, and don't turn off unless you select the All Alerts Off profile. For example, even if you select the Silent profile or Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile. Change your ring tone, notifiers, or reminders In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Selected Profile. 3. To change your ring tone, click Phone. To change notifiers or reminders, click to expand a section. Click an option. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:
Click a tone. To use a song that is on your BlackBerry smartphone or on a media card, click All Music. Find and click a song. To use a voice note that you recorded, click All Voice Notes. Find and click a voice note. To use a preloaded alert, click All Alerts. Find and click an alert. 4. Press the key > Save. Related information I can't change the number of times that my smartphone rings, 69 156 User Guide Ring tones, sounds, and alerts Add or delete a custom profile In addition to the preloaded profiles, you can create your own custom profiles. 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile. 3. 4. Click the item that you want to change. 5. Change the ring tone, notifier, or reminder information. 6. Press the In the Name field, type a name for the profile. key > Save. To delete a custom profile, highlight the profile. Press the key > Delete. Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. 4. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the In the Name field, type the name of the contact alert. In the Contacts field, type the name of the contact. key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Silence your smartphone 1. On the Home screen, click the Sound and Alert Profiles icon. 2. Do one of the following:
To receive flashing LED alerts only, click Silent. To receive vibrate alerts only, click Vibrate Only. To turn off all alerts, including contact alerts, click All Alerts Off. When a ring tone, reminder, or alert sounds, if available, press the key on the top of your BlackBerry smartphone. Related information Silence the alarm, 192 157 User Guide Ring tones, sounds, and alerts Flashing LED The LED on the top of your BlackBerry smartphone flashes different colors to indicate different statuses. Flashing LED color Description Green Blue Red Amber Related information Turn off Bluetooth connection notification, 253 Turn on flashing LED notification for wireless coverage, 213 You're in a wireless coverage area. You can turn on or turn off this notification. Your smartphone is connected to a Bluetooth enabled device. You can turn on or turn off this notification. A new message has arrived and your selected profile is set to notify you using the flashing LED. If you're using your smartphone with a smart card, your smartphone is accessing data on the smart card. The battery power level for your smartphone is low, or your smartphone is turned off and is charging. You can't turn off the notification for the low battery power level. The notification for charging turns off when you turn on your smartphone. Change alarm notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 4. Press the key > Save. 158 User Guide Ring tones, sounds, and alerts Troubleshooting: Ring tones, sounds, and alerts My smartphone is ringing or vibrating more times than expected For calls, the number of times that your BlackBerry smartphone vibrates isn't determined by the number of vibrations that you set in your sound profile, and there's no setting for the number of rings if you don't subscribe to voice mail. Your smartphone vibrates or rings until the caller or the wireless network ends the connection. My smartphone isn't ringing or vibrating when I receive a call or message Try the following actions:
On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent. If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off. 159 User Guide Browser Browser How to: Browser Browser at a glance 160 User Guide Browser Browser basics Browsing webpages Visit a webpage or search the Internet Depending on your wireless service provider, multiple browsers might appear on your BlackBerry smartphone. For more information about the charges associated with using each browser, contact your wireless service provider. 1. On the home screen, click the Browser icon. 2. 3. Press the In the address bar, type a web address or search terms. key on the keyboard. To stop loading a webpage, press the key > Stop. Related information No browser is available on my smartphone, 172 Zoom in to or out from a webpage On a webpage, press the key > Zoom. To zoom in, on the trackpad, slide your finger up. To zoom out, on the trackpad, slide your finger down. To turn off zoom mode, press the key. About tabbed browsing With tabbed browsing, you can open multiple webpages on your BlackBerry smartphone at the same time. You can quickly switch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entire browser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab. The more tabs that you have open, the more memory your smartphone uses. Related information Open, close, or switch between tabs, 161 I can't open a new tab, 171 Open, close, or switch between tabs Do one of the following:
To open a new tab, in the browser, press the To open a new tab for a link on a webpage, highlight the link. Press the To switch between tabs, in the browser, press the To close a tab, in the browser, press the key > Tabs. Click a tab. key > Tabs. Highlight a tab. Click the key > Tabs. Click the New Tab icon. key > Open Link in New Tab. icon. 161 User Guide Browser Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page. 1. 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. View a list of web pages that you visited recently 1. On the Home screen, click the Browser icon. 2. Press the key > History. Add a shortcut to your home screen or Favorites panel You can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files, podcast channels, or media categories. 1. Browse to a website, or highlight the item that you want to create a shortcut for. 2. Press the key > Add to Home Screen. To change the name of the shortcut, type a new name. To change the location where the shortcut appears, change the Location field. To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox. 3. Click Add. Turn on browser shortcuts 1. On the home screen, click the Browser icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the General section, select the Enable Keyboard Shortcuts checkbox. Related information Browser shortcuts, 49 Move back, move forward, or refresh a webpage On a webpage, press the key. To move back or forward a webpage, click Back or Forward. To refresh a webpage, click Refresh. 162 User Guide Browser Return to the browser home page To perform this task, you must have a browser home page set on your BlackBerry smartphone. 1. On a webpage, press the 2. Click Home. key. Close the browser 1. On a webpage, press the 2. Click Close. key. Playing media files, viewing pictures, and downloading files View a full picture on a webpage 1. On a webpage, highlight or pause on a picture. 2. Press the key > View Image. To zoom in to or out from the picture, press the key > End Zoom. To stop zooming, press the To return the picture to its original size, press the key > Zoom. key. Play a media file on a webpage 1. On a webpage, click a media file. 2. Click Open. Related information Supported audio and video file formats, 136 I cannot play a song or video on a web page, 172 Download a file from a webpage You can download multiple files at once. When you download a file, the Downloads screen appears so that you can check the progress of your downloads. 1. On a webpage, click the file that you want to download. 2. In the Save dialog box, click Yes. Copying and forwarding web addresses Copy an address for a web page, link, or picture Do any of the following:
To copy an address for a web page, press the key > Copy Page Address. 163 User Guide Browser To copy an address for a link, pause on or highlight a link. Press the To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Link. key > Copy Image Link. To paste the address, press the key > Paste. Send a web address 1. On the home screen, click the Browser icon. To send a web address for a webpage that is in your bookmark folder or browser history, highlight a webpage. To send a different web address, browse to a webpage. 2. Press the 3. Click a message type. key > Send Link or Send Page Address. To return to the browser after you send the message, press the key. Send a link or picture from a webpage 1. On a webpage, pause on or highlight a link or picture. 2. Press the key > Send Link or Send Image Link. 3. Click a message type. To return to the browser after you send the message, press the key. Browser bookmarks About bookmarks for webpages You can bookmark webpages that you visit frequently. When you bookmark a webpage, you can set whether you want the browser to check the webpage for updates periodically. Bookmarks that have been updated since the last time you visited them appear in italic. Bookmark a webpage 1. On a webpage, press the 2. 3. 4. Click Add. In the Title field, type a name for the bookmark. In the Folder field, click the folder that you want the bookmark to appear in. key > Add to Bookmarks. Change or delete a bookmark for a webpage 1. On the home screen, click the Browser icon. 2. Press the 3. Highlight a bookmark. key > Bookmarks. 164 User Guide Browser 4. Press the key. To change a bookmark, click Edit. Change the bookmark. Press the To delete a bookmark, click Delete. key. Click Save. Send a bookmark for a webpage 1. On the home screen, click the Browser icon. 2. Press the 3. Highlight a bookmark. 4. Press the 5. Click a message type. key > Bookmarks. key > Send Link. To return to the browser after you send the message, press the key. Move a bookmark for a webpage 1. On the Home screen, click the Browser icon. 2. Press the 3. Highlight a bookmark. 4. Press the 5. Click the new location. key > Bookmarks. key > Move. Add, rename, or delete a bookmark folder for webpages 1. On the home screen, click the Browser icon. 2. Press the 3. Highlight a bookmark folder. 4. Press the key > Bookmarks. key. To add a bookmark folder, click Add Subfolder. To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the key on the keyboard. To delete a bookmark folder, click Delete Folder. Browser options Change your browser home page or start page 1. On the home screen, click the Browser icon. 2. Press the 3. key > Options. In the General section, do one of the following:
To change the browser home page, in the Home Page field, type a web address. 165 User Guide Browser To use your browser home page as the start page when you first open the browser, change the Start Page field to Home Page. 4. Press the key > Save. Change the font size for text on webpages 1. On the home screen, click the Browser icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the Web Content section, change the Default Font Size field. Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when you search the Internet using the search icon on the Home screen. 1. On the Home screen, click the Browser icon. 2. Press the 3. 4. Click a search engine. In the General section, click Manage Search Engines. key > Options. Related information Add a search engine from a website, 166 Add a search engine from a website You can try adding a search engine if the search engine that you want to use doesn't appear as an option when you are changing your default search engine. On the Home screen, click the Browser icon. To add a search engine from a link on a website, browse to the website. Click the link. Click Add. To add a search engine from a website that doesn't provide a link, press the key. If New Search Engine appears in the menu, click New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn't support this feature. Set the character encoding for all webpages By default, your BlackBerry smartphone uses the optimal character encoding for a webpage. 1. On the home screen, click the Browser icon. 2. Press the 3. 4. Press the In the Web Content section, change the Default text encoding field. key > Options. key > Save. Stop loading images or playing embedded media files on webpages 1. On the home screen, click the Browser icon. 2. Press the key > Options. 166 User Guide Browser 3. In the Web Content section, do one of the following:
To stop loading images on webpages, clear the Load Images checkbox. To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox. 4. Press the key > Save. Stop blocking pop-ups on webpages 1. On the home screen, click the Browser icon. 2. Press the 3. key > Options. In the Web Content section, clear the Block Popups checkbox. Receive a prompt before you close the browser or stream media from the Internet 1. On the Home screen, click the Browser icon. 2. Press the 3. In the General section, below Prompt Before, do one of the following:
To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select the key > Options. Closing Tabs on Exit checkbox. To receive a prompt confirming that you want to close the browser after you press the key, select the Closing Browser on Escape checkbox. To receive a prompt before your BlackBerry smartphone uses your wireless service provider's browser portal to stream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox. 4. Press the key > Save. Related information I receive a prompt to switch networks when I stream a song or video, 172 Delete browsing information Your BlackBerry smartphone saves some information in your browser to improve your browsing experience. You can delete password information, browser history, download history, cookies, content that has been pushed to your smartphone, and the browser cache. 1. On the Home screen, click the Browser icon. 2. Press the 3. In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsing information that you want to delete. key > Options. 4. Click Clear Now. Turn off cookies in the browser 1. On the Home screen, click the Browser icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the Privacy & Security section, clear the Accept Cookies check box. 167 User Guide Browser Turn off JavaScript support JavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want the browser to provide JavaScript features, you can turn off JavaScript support. 1. On the home screen, click the Browser icon. 2. Press the 3. 4. Press the In the Web Content section, clear the Enable JavaScript checkbox. key > Options. key > Save. Turn on geolocation in the browser If you turn on geolocation in the browser, some websites might be able to determine your approximate location. 1. On the Home screen, click the Browser icon. 2. Press the 3. 4. Press the In the Privacy & Security section, select the Enable Geolocation check box. key > Options. key > Save. When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this website check box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options. Browser security About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server. Communication between your smartphone and the BlackBerry Enterprise Server is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your smartphone and the BlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and the BlackBerry Enterprise Server. Browser security options If your email account uses a BlackBerry Enterprise Server, you might not be able to change your browser security options. If you change a browser security option, other applications on your BlackBerry smartphone that access a server might be affected. Description Specify whether your browser accepts SSL connections. If you do not select this option, your browser allows only TLS connections. Option Permit SSL 3.0 168 User Guide Browser Option Description Permit Insecure Renegotiation Encryption Strength Digest Strength Server Exceptions Related information Manage browser security, 169 Specify whether your browser accepts connections to servers that allow insecure renegotation. If you do not select this option, you might not be able to access some websites. Specify whether your browser only accepts and sends data that is encrypted using 128-bit encryption. To accept and send only data that is encrypted using 128-bit encryption, change this field to Strong Only. To accept and send data that is encrypted using 128-bit encryption or 56-bit encryption, change this field to Allow Weak. Specify whether your browser accepts data with weak digest algorithms or accepts only data with strong digest algorithms. The stronger the digest algorithm is, the more secure your browsing experience is. To accept data with weak digest algorithms, change this field to Allow Weak. To accept only data with strong digest algorithms, change this field to Strong Only. To be prompted to accept data with weak digest algorithms, change this field to Prompt. Depending on the options that your administrator sets, you might not be able to change this option. View a list of servers that have certificate problems you have accepted. To stop permitting a connection to a website with a certificate problem, highlight the server exception. Press the key > Delete. Manage browser security 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. 3. Set the security options. 4. Press the key > Save. Related information Browser security options, 168 Add a trusted content server If your email account uses a BlackBerry Enterprise Server, you can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. 3. 4. Press the In the Proxy TLS section, highlight the Trusted Servers field. key > Add Host. 169 User Guide Browser 5. Type the web address for the content server. 6. Click OK. 7. Press the key > Save. Add or change a website that is associated with a certificate To access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website, the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. You can manually add or change a website that is associated with a certificate. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > TLS. To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the key >
Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that is associated with the website. Click OK. To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item. Press the key > Edit. Change the certificate. Click OK. 3. Press the key > Save. Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry smartphone as the information becomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your smartphone receives an update, a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available. The web application might also push updated information to your browser cache without notifying you. If information is pushed to your browser cache, the information is available on your smartphone even when your smartphone is not connected to the wireless network. Web applications that use browser push automatically push updates to your smartphone, unless you turn off browser push. Your smartphone supports different types of browser push messages. Service loading messages and service indication messages include updated information. Other browser push messages include messages that appear in your browser cache. Browser push options Option Process MDS MDS Hosts Description Set whether your BlackBerry smartphone accepts browser push messages from the BlackBerry Enterprise Server or the BlackBerry Internet Service. Set whether your smartphone accepts push messages from all BlackBerry Enterprise Server instances or BlackBerry Internet Services. Process SMSC Set whether your smartphone accepts push messages that are SMS-based. 170 User Guide Option SMSC Hosts Process IP IP Hosts Browser Description Set which SMSC hosts your smartphone accepts browser push messages from. To accept browser push messages from a specific SMSC host, type the phone number for the SMSC host. Set whether your smartphone accepts browser push messages that web applications send through a WAP gateway. Set which WAP gateways your smartphone accepts browser push messages from. To accept browser push messages from a specific IP host, type the IP address for the WAP gateway. Turn off browser push 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Browser Push. 3. Clear the Enable Push checkbox. 4. Press the key > Save. RSS feeds For more information about using RSS feeds on your BlackBerry smartphone, on the Home screen or in a folder, click the Social Feeds icon. Press the key > Help. About RSS feeds You can add RSS feeds to your BlackBerry smartphone so that you receive updates on your favorite blogs and websites. You can add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you can stay current with your social networks and view your RSS feeds in one location. In the browser, on a webpage with an RSS feed, press the Add an RSS feed from the browser 1. 2. Click Subscribe to RSS Feed. 3. Select the checkbox beside each feed that you want to add. 4. Click Subscribe. 5. Click OK. key. Troubleshooting: Browser I can't open a new tab You might not have enough available memory on your BlackBerry smartphone. Try the following actions:
171 User Guide Browser Close a tab that you don't need. Close other applications that don't need to be open. Related information Close an app so that it is not running in the background, 224 Open, close, or switch between tabs, 161 I receive a prompt to switch networks when I stream a song or video If you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are using. If you switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator. To stop receiving this prompt, in the browser, press the clear the Switching to Carrier Network for Streaming Media checkbox. key > Options. In the General section, below Prompt Before, Related information Receive a prompt before you close the browser or stream media from the Internet, 167 I cannot play a song or video on a web page Your BlackBerry smartphone might not support the size or file format of the song or video file. Related information Play a media file on a webpage, 163 No browser is available on my smartphone Depending on your wireless service plan, this feature might not be supported. Verify that your BlackBerry smartphone is connected to the wireless network. Related information Visit a webpage or search the Internet, 161 172 User Guide Calendar Calendar How to: Calendar Synchronizing calendar About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 173 User Guide Calendar About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in calendar entries don't appear correctly after synchronization, 181 Synchronize organizer data over the wireless network, 174 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. 1. 2. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. key > Options. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 181 About synchronization conflicts, 84 174 User Guide Calendar Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. Calendar basics Switch calendar views You can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display all your appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments, meetings, and free time in a list. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Click a view. key > View. Go to a specific date in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the key. To move to a specific date, click Go To Date. To move to the current date, click Go To Today. Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Type the meeting or appointment information. key > New Appointment. To invite a participant to a meeting, press the key > Invite Attendee. Click a participant. 4. Do one of the following:
To send the meeting invitation to the participants that you invited, press the To save an appointment, press the key > Save. key > Send. Related information Turn off your smartphone, 263 I can't schedule appointments that span multiple days, 181 I can't set some fields when scheduling appointments, 181 175 User Guide Calendar Set an alarm in the calendar You can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not change your regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and the Clock application, changes to the alarm tone settings will affect the alarms in both applications. key > New Alarm. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Type the alarm information. 4. 5. Press the key > Save. If you want the alarm to recur, change the Recurrence field. Switch calendars If your BlackBerry smartphone is associated with multiple email accounts, you might have multiple calendars on your smartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and meetings in each calendar. For more information, contact your wireless service provider. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Click a calendar. key > Select Calendar. Meetings Schedule a meeting or an appointment To invite participants to a meeting, your work email account must use a BlackBerry Enterprise Server that supports this feature. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Type the meeting or appointment information. key > New Appointment. To invite a participant to a meeting, press the key > Invite Attendee. Click a participant. 4. Do one of the following:
To send the meeting invitation to the participants that you invited, press the To save an appointment, press the key > Save. key > Send. Related information Turn off your smartphone, 263 I can't schedule appointments that span multiple days, 181 I can't set some fields when scheduling appointments, 181 Delete an appointment, meeting, or alarm 1. On the Home screen, click the Calendar icon. 176 User Guide Calendar 2. Highlight an appointment, meeting, or alarm. 3. Press the key > Delete. In a meeting invitation, press the Respond to a meeting invitation 1. 2. Click Accept, Tentative, or Decline. 3. key. If you declined a delegated meeting invitation, do one of the following:
To decline the meeting, click Decline. To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate. 4. Do one of the following:
To send the response without adding comments, click Send Response. To add a comment to your response, click Add Comments. Type a comment. Press the key > Send. Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deleted from the email application on your computer. View your calendar when responding to a meeting In a meeting invitation, press the key > View Calendar. To return to the meeting invitation, press the key. Check availability of meeting participants To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. You can only check availability of meeting participants in your organization. In a meeting or meeting invitation, below the list of meeting participants, click View Availability. If you are the meeting organizer, to select the next time that all meeting participants are available, click Next Available Time. To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative), press the key > Show Legend. Change the list of participants for a meeting To perform this task, you must be the meeting organizer. In a meeting, in the Accepted or Declined field, highlight a contact. 1. 2. Press the 3. Click Invite Attendee, Change Attendee, or Remove Attendee. 4. Press the key > Save. key. 177 User Guide Calendar Forward a meeting invitation To perform this task, your email account must use the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. For more information, contact your wireless service provider or administrator. If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead. In a meeting or a meeting invitation, press the key > Forward. Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives the recipient's response. Delegate a meeting invitation To perform this task, you must be using IBM Lotus Notes and your email account must be associated with a BlackBerry Enterprise Server that supports this feature. If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation. In a meeting invitation, press the 1. 2. Click a contact. key > Delegate. To send the response without adding comments, click Send Response. To add a comment to your response, click Add Comments. Type a comment. Press the key > Send. Send an email to all meeting participants In a meeting, meeting invitation, or meeting response, press the key > Email All Attendees. Calendar options Change how the calendar is displayed 1. On the Home screen, click the Calendar icon. 2. Press the key > Options > Calendar Display and Actions. To change the default view, change the Initial View field. To change the start and end time for days, change the Start Of Day field and End Of Day fields. To change the day that displays as the first day of the week in Week view, change the First Day Of Week field. To hide free time in Agenda view, clear the Show Free Time in Agenda View check box. 3. Press the key > Save. Change options for reminders 1. On the Home screen, click the Calendar icon. 178 User Guide Calendar 2. Press the key > Options > Calendar Display and Actions. To change the snooze time for reminders, change the Snooze field. To change the default reminder time for calendar entries, change the Default Reminder field. 3. Press the key > Save. Related information Turn off your smartphone, 263 Change options for multiple calendars 1. On the Home screen, click the Calendar icon. 2. Press the 3. Click a calendar. key > Options. To change the color that is used for appointments from the calendar, change the Appointment Color field. To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box. 4. Press the key > Save. Change the default calendar Changing the default calendar changes the email address that meeting invites are sent from. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Calendar (CICAL) field. 4. Press the key > Save. Change how long your smartphone stores calendar entries 1. On the Home screen, click the Calendar icon. 2. Press the 3. Change the Keep Appointments field. 4. Press the key > Options > Calendar Display and Actions. key > Save. Your BlackBerry smartphone deletes calendar entries that are older than the number of days that you set. Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the 3. Select the Show Tasks check box. 4. Press the key > Save. key > Options > Calendar Display and Actions. 179 User Guide Calendar Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together. Related information Conference call meetings, 180 Create a conference call meeting from your smartphone To perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference call meeting on behalf of another person from your computer. In a meeting, select the Conference call checkbox. 1. 2. Type the information for the conference call. 3. Press the key > Save. Create a conference call meeting from your computer To perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. For information about creating meetings on behalf of another person, see the documentation for the email application on your computer. You can create a conference call meeting from your computer that your BlackBerry smartphone recognizes. When the conference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with the Join Now option, if their smartphone supports this feature. 1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do not include spaces. 2. Type a lowercase x. Do not include spaces before or after the x. 3. Type the participant access code. Type a space after the participant access code. 4. Type CCM: and the moderator conference call bridge number. Do not include spaces. 5. Type a lowercase x. Do not include spaces before or after the x. 6. Type the moderator access code. Type a space after the moderator access code. Example If the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, and the participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space. 180 User Guide Calendar Enter a conference call meeting Do one of the following:
In a meeting notification, click Join Now. In the calendar, highlight the meeting. Press the key > Join Now. Related information I can't enter a conference call with the Join Now option, 182 Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry smartphone. 1. On the Home screen, click the Calendar icon. 2. Press the 3. Type your conference call information. 4. Press the key > Options > Conference Calling. key > Save. Troubleshooting: Calendar I can't schedule appointments that span multiple days If you use IBM Lotus Notes, you can't schedule appointments that span multiple days. I can't set some fields when scheduling appointments If you use IBM Lotus Notes, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Private checkbox when you change a recurring appointment or meeting. Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 181 User Guide Calendar Related information About synchronization conflicts, 84 Synchronize organizer data over the wireless network, 174 I can't enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call information correctly. You might need to change your smart dialing options so that you can enter the conference call using the Join Now option. Try the following actions:
If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click the conference call bridge number and access code that appear in either the Location field or the Notes section. If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waits before dialing an extension. From the home screen, press the key > Options > Smart Dialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value. Try entering the conference call with the Join Now option again. key. Press the Related information Enter a conference call meeting, 181 182 User Guide Contacts Contacts How to: Contacts Contact basics Add a contact Do one of the following:
To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, click New Contact. Type the contact information. Press the key > Save. To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Save. key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the Create a custom contact field Custom contact fields can store information that you want to remember about a contact, for example, you might want to add a custom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for all your contacts. 1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field. 2. Click a field. 3. Press the 4. To change the name of the field, place the cursor in the field. Press the key > Change Field Name. Type a name for key > Change Field Name. the field. Press the key on the keyboard. 5. Type the information that you want to add to the custom field. 6. Press the key > Save. You can synchronize contact fields that you customize on your BlackBerry smartphone with the email application on your computer. For more information about synchronizing contact fields, see the Help in the BlackBerry Desktop Software. Add a pause or a wait to a phone number Use a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry smartphone either pauses before dialing the additional numbers (pause) or prompts you to type them (wait). 1. After you type the main part of a phone number in a phone number field, press the 2. Click Add Pause or Add Wait. 3. Type the additional numbers. 4. Press the key > Save. key. 183 User Guide Contacts Change or delete a contact Do one of the following:
To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit. Change the contact information. Press the key > Save. To change a contact using information on your BlackBerry smartphone, such as information in an email or a calendar key > Add to Contacts > Add to Existing key > Save. entry, highlight the information you want to add to a contact. Press the Contact. Click a contact. If necessary, add contact information. Press the To delete a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Delete. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1. On the home screen, click the Contacts icon. To search for a contact in your contact list, type all or part of a contact's name. To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name. Click OK. 2. Highlight a contact. 3. Press the key. To view information for a contact, click View. To add a contact from your organization's contact list to your contact list, click Add to Contacts. To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts. To view the next 20 matches in your organization's contact list, click Get More Results. To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve. To delete the search results after you have searched your organization's contact list, click Delete Lookup. To start a new search when you are searching your organization's contact list, click Lookup. Attach a contact card to a message You can attach a contact card to an email, a PIN message, or a text message. 1. When you are composing a message, press the 2. Find and highlight a contact. 3. Press the key > Continue. key > Attach > Contact. Related information I can't attach a file to a text message, 104 Add a contact picture for caller ID 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the key > Edit. 184 User Guide Contacts key > Add Picture. 4. Press the 5. Find, highlight, and click a picture. 6. 7. Press the 8. Press the key > Crop & Save. key > Save. If necessary, move the crop box to the portion of the picture that you want to use. Related information My contact pictures keep changing, 190 Change or delete a contact picture 1. On the Home screen, click the Contacts icon. 2. Highlight a contact. 3. Press the 4. Highlight the contact picture. key > Edit. To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select Picture. To delete the contact picture, press the
> Delete Picture. 5. Press the key > Save. Related information My contact pictures keep changing, 190 About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1. When you are creating or changing a contact, task, or memo, press the 2. Select the check box beside a category. 3. Press the key > Save. key > Categories. To remove a category from a contact, task, or memo, clear the check box beside the category. 185 User Guide Contacts Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the 3. Press the 4. Type a name for the category. 5. Press the key > Filter. key > New. key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Synchronizing contacts About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. 1. 2. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. key > Options. 186 User Guide Contacts If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 181 About synchronization conflicts, 84 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in calendar entries don't appear correctly after synchronization, 181 Synchronize organizer data over the wireless network, 174 187 User Guide Contacts Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. Personal distribution lists Create a personal distribution list You can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distribution lists that you create on your BlackBerry smartphone do not appear in the email application on your computer. key > New Group. 1. On the Home screen, click the Contacts icon. 2. Press the 3. Type a name for the personal distribution list. 4. Press the 5. Click a contact. 6. To add another contact, repeat steps 4 to 5. 7. Press the key > Add Member. key > Save Group. Change or delete a personal distribution list 1. On the Home screen, click the Contacts icon. 2. Highlight a personal distribution list. 3. Press the key. To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or Delete Member. Press the key > Save Group. To delete a personal distribution list, click Delete Group > Delete. Note: When you delete a contact from a personal distribution list, the contact remains in your contact list. Multiple contact lists About multiple contact lists If your BlackBerry smartphone is associated with multiple email accounts, you might have contacts from each email account on your smartphone. For example, if your smartphone is associated with a work email account and a personal email account, you might be able to view your work contact list and your personal contact list on your smartphone. For more information, contact your wireless service provider. 188 User Guide Contacts View a different contact list 1. On the Home screen, click the Contacts icon. 2. Press the 3. Click a contact list. key > Select Contacts. Change the default contact list 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Default Services. 3. Change the Contact List (SYNC) field. 4. Press the key > Save. Contact list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Options. key > Save. Change the display options for contacts You can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Language. 3. Change the Global Name Display field. 4. Press the key > Save. View the number of contacts stored on your smartphone 1. On the Home screen, click the Contacts icon. 2. Press the 3. Click a contact list. key > Options. The Number of Entries field displays the number of contacts that are stored in the contact list. Sort contacts or tasks 1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon. 189 User Guide Contacts If necessary, click General Options. key > Options. 2. Press the 3. 4. Change the Sort By field. 5. Press the key > Save. Troubleshooting: Contacts Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Related information Create a custom contact field, 183 My contact pictures keep changing The contact pictures in applications (for example, in the contacts application), might change if you set more than one application on your BlackBerry smartphone to replace contact pictures. Depending on how often or how many of your contact pictures are being replaced by other applications, you might experience increased data charges. To stop contact pictures from changing, you must change the options in each application that is replacing your contact pictures. 190 User Guide Clock How to: Clock Clock Set the date and time 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Note that you must be connected to the wireless network. To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field. Change the time or date. Click OK. 3. Do any of the following:
To receive a prompt when your BlackBerry smartphone detects a new time zone, change the Auto Update Time Zone field to Prompt. To have your smartphone update the time zone automatically when it detects a new time zone, change the Auto Update Time Zone field to On. 4. Press the key > Save. Related information The time on my smartphone isn't correct, 194 Display a second time zone on the clock You can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in your current location and the time in your home time zone. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Change the Home Time Zone field. 4. Press the key > Options. key > Save. Related information The time on my smartphone isn't correct, 194 Change the clock face You can set a different clock face for the clock, stopwatch and timer. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Change the Clock Face field, Stopwatch Face field or Timer Face field. key > Options. 191 User Guide Clock 4. Press the key > Save. Change what appears on the screen when your smartphone is charging 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Change the When Charging field. 4. Press the key > Options. key > Save. Turn on the alarm 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. On the trackpad, slide your finger up or down to highlight On or Weekdays. 4. Click the trackpad. key > Set Alarm. At the top of the Home screen, a clock indicator appears. To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendar application. Related information Turn off your smartphone, 263 Silence the alarm If snooze is not turned on, click Dismiss. If snooze is turned on, click Snooze. Change alarm notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field. Set options for bedside clock mode 1. On the home screen or in the Applications folder, click the Clock icon. 2. Press the 3. key > Options. In the Bedside Mode section, do any of the following:
To receive a flashing LED notification when bedside clock mode is turned on, clear the Disable LED checkbox. To turn off the connection to the wireless network, so that your BlackBerry smartphone doesn't receive phone calls or messages when bedside clock mode is turned on, select the Disable Radio checkbox. 192 User Guide Clock To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen checkbox. 4. Press the key > Save. Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages. 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Enter Bedside Mode. To turn off bedside clock mode, press the key. Use the stopwatch 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Click the start/stop icon. key > Stopwatch. To record lap times, click the lap icon. To stop timing, click the start/stop icon again. To send the results in a message, press the key > Send Results. Click a message type. Use the timer 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. Press the 4. Set the time. 5. Click OK. key > Timer. key > Set Timer. To start or stop the timer, click the start/stop icon. To reset the timer, click the reset icon. The timer continues to count down after you exit the Clock application. Change timer notification options 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the 3. 4. Press the key > Options. key > Save. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields. 193 User Guide Clock Troubleshooting: Clock The time on my smartphone isn't correct 1. On the Home screen or in the Applications folder, click the Clock icon. 2. Press the key > Set Time. 3. Try one of the following actions:
If the Update Time field is set to Automatic, press the If you've traveled to a different time zone, set the Time Zone field to display the correct time zone. If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone, you might need to update the time zone data on your BlackBerry smartphone. To update the time zone data, press the services (such as email messages or browser service). If your email account uses a BlackBerry Enterprise Server, you might not be able update your time zone data. For more information, contact your administrator. key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include data key > Update Time. Related information Display a second time zone on the clock, 191 Set the date and time, 191 194 User Guide Tasks and memos Tasks and memos Create a task or memo You can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in the calendar. 1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon. To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such as the due date and recurrence. To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due date and recurrence. To create a memo, click New Memo. Type a title and the memo. 2. Press the key > Save. Send a task or memo 1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. 2. Highlight a task or memo. 3. Press the 4. Click a message type. key > Forward As. Change or delete a task or memo On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon. To change the task or memo, click it. Change the task or memo information. Press the To delete the task or memo, highlight it. Press the key > Delete. key > Save. Change the status of a task 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Highlight a task. 3. Press the key. To mark the task as complete, click Mark Completed. To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the key > Save. 195 User Guide Tasks and memos Hide completed tasks 1. On the Home screen or in the Applications folder, click the Tasks icon. 2. Press the key > Hide Completed. Show tasks in the calendar 1. On the Home screen, click the Calendar icon. 2. Press the 3. Select the Show Tasks check box. 4. Press the key > Save. key > Options > Calendar Display and Actions. Synchronizing tasks and memos About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 196 User Guide Tasks and memos Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. 1. 2. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. key > Options. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 181 About synchronization conflicts, 84 About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. 197 User Guide Tasks and memos Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in calendar entries don't appear correctly after synchronization, 181 Synchronize organizer data over the wireless network, 174 Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. About categories You can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories. Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM Lotus Notes, you can apply more than one category to a task on your BlackBerry smartphone, but only one category synchronizes with the task in Lotus Notes. Categories are shared between the contact list, the task list, and the memo list and changes that you make in one application are made in all applications. Categorize a contact, task, or memo 1. When you are creating or changing a contact, task, or memo, press the 2. Select the check box beside a category. 3. Press the key > Save. key > Categories. To remove a category from a contact, task, or memo, clear the check box beside the category. Create a category for contacts, tasks, or memos You can create categories to organize items in the Contacts application, Tasks application, and MemoPad. 1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon. 2. Press the 3. Press the key > Filter. key > New. 198 User Guide Tasks and memos 4. Type a name for the category. 5. Press the key on the keyboard. To delete a category, highlight the category. Press the key > Delete. Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords. 1. On the Home screen, click the application icon for an application that prompts you before you delete items. 2. Press the 3. If necessary, click General Options. 4. Clear the Confirm Delete checkbox. 5. Press the key > Options. key > Save. 199 Typing User Guide Typing How to: Typing Typing icons These icons appear in the upper-right corner of the screen when you type. CAP lock (capital letter lock) NUM lock (number lock) Alt mode Typing basics Copy and paste at a glance Multi-tap mode Current input language Highlight, cut, copy, or paste text 1. Press and hold the key. To highlight text character by character, on the trackpad, slide your finger left or right. To highlight text line by line, on the trackpad, slide your finger up or down. 2. Press the key. 200 User Guide Typing 3. Click Cut or Copy. 4. Press the key > Paste. Type a symbol Press the key. Click the symbol. Type an accent or special character Press and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the accented or special character appears. Clear text from a field In a field that you typed text into, press the key > Clear Field. About typing input methods The typing input method that you use determines how you type. For example, if you are using the predictive input method, your BlackBerry smartphone displays a list of suggested words as you type so that you do not have to type the entire word. The language that you are typing in determines the typing input methods that are available. If you are typing in a language that has multiple typing input methods, you can switch between typing input methods when you are typing. When you are typing in certain fields such as password fields, your smartphone might automatically switch your typing input method. Type text using SureType technology 1. Press the letter key once for each letter in a word. 2. Do any of the following:
To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard. To select an item from the list that appears when you type and continue typing the same word, click the item. To change a letter in a word that you're typing, highlight the letter. Click the alternate letter that appears on the screen. To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternate letter that appears on the screen. For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You would then highlight run and press the key. Type text using multi-tap Do any of the following:
To type the first letter on a key, press the letter key once. To type the second letter on a key, press the letter key twice. 201 User Guide Typing Typing input methods Change options for typing input methods 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4. Change the options. 5. Press the key > Save. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, do one of the following:
To turn off all typing assistance, change the Style field to Direct. To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. 4. Press the key > Save. Type text using the predictive input method When you are typing text, do any of the following:
To select the highlighted suggestion and start typing a new word, press the To select the highlighted suggestion and continue typing, click the word. To ignore the suggestions, keep typing. key on the keyboard. Find more information about typing in other languages You can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visit www.blackberry.com/go/docs and search for the Typing Guide in your language. Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. Because SureType technology uses the same dictionary, if you're using the Arabic or Russian input methods, words that you add to your custom dictionary are displayed in the list that appears when you type. 202 User Guide Typing Stop adding items to the custom dictionary automatically 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Typing checkbox. 5. Change the Email field to Off. 6. Press the key > Save. Add, change, or delete a word in the custom dictionary You can add words to the custom dictionary so that your BlackBerry smartphone recognizes the word when you check spelling. Because SureType technology uses the same dictionary, if you're using the Arabic or Russian input methods, words that you add to your custom dictionary are displayed in the list that appears when you type. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Custom Dictionary. To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the key on the keyboard. To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on the keyboard. To delete a word from the custom dictionary, highlight the word. Press the key > Delete. Word Substitution About Word Substitution Word Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type text that can be replaced with a Word Substitution entry, the text changes after you press the Space key. Your BlackBerry smartphone has built-in Word Substitution entries that correct common mistakes. For example, Word Substitution changes hte to the. You can create Word Substitution entries for your common typing mistakes or for abbreviations. For example, you might create a Word Substitution entry that replaces ttyl with talk to you later. Related information Change or delete a Word Substitution entry, 204 Undo a Word Substitution change If the Word Substitution feature changes a word that you don't want to change, you can undo the change. When you are typing, press the key twice. Turn off word substitution 1. On the Home screen or in a folder, click the Options icon. 203 User Guide Typing 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling checkbox. 5. Press the key > Save. Create a Word Substitution entry 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Word Substitution. 3. Press the 4. 5. In the Replace field, type the text to replace. In the With field, do one of the following:
Type replacement text. To insert a macro (for example, the current date or time), press the key > New. 6. Do one of the following:
key > Insert Macro. To capitalize the entry exactly as you typed it, change the Using field to Specified Case. To capitalize the entry according to the context, change the Using field to SmartCase. In the Language field, change the language. 7. 8. Press the key > Save. Change or delete a Word Substitution entry 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Word Substitution. 3. Highlight a Word Substitution entry. 4. Press the key. To change the Word Substitution entry, click Edit. Change the entry. Press the To delete the Word Substitution entry, click Delete. key > Save. Spelling checker You can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish. Stop displaying spelling suggestions in the list that appears when you type By default, if you start typing a letter combination that your BlackBerry smartphone doesn't recognize, spelling suggestions, when available, appear in bold in the list that appears when you type. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Typing. 3. For a keyboard, click Advanced Style Options. 4. Clear the Spelling checkbox. 5. Press the key > Save. 204 User Guide Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish. Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling. For example, you might not want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry smartphone to check spelling automatically before you send an email. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Spell Check. 3. Change one or more options. 4. Press the key > Save. Check spelling You can check spelling in messages, calendar entries, tasks, or memos that you create. 1. Press the 2. Do any of the following:
key > Check Spelling. To accept the suggested spelling, click a word in the list that appears. To ignore the suggested spelling, press the To ignore all instances of the suggested spelling, press the To add the word to the custom dictionary, press the To stop checking spelling, press the key > Cancel Spell Check. key. key > Ignore All. key > Add To Dictionary. Troubleshooting: Typing I can't check spelling You can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, and Turkish. 205 User Guide Typing I have no Advanced Style Options If you changed your smartphone typing style to Direct, Advanced Style Options isn't available. If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes available again. 206 User Guide Keyboard Keyboard How to: Keyboard Show or hide the keyboard hide bar By default, a bar above the touch screen keyboard allows you to quickly hide the touch screen keyboard. You can change your options to show or hide the bar. 1. On the home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Select or clear the Enable Virtual Keyboard Hide Bar checkbox. 4. Press the key > Save. Assign an application to a convenience key Your BlackBerry smartphone has a convenience key on the side of the smartphone. Depending on your theme, you might not be able to change the application that is assigned to a convenience key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Convenience Key. 3. Change the Convenience Key Opens field. 4. Press the key > Save. Change the default currency symbol 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Change the Currency Key field. 4. Press the key > Save. Set the cursor speed 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Keyboard. 3. Change the Key Rate field. 4. Press the key > Save. Turn on key tones 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Keyboard. 207 User Guide Keyboard 3. Select the Key Tone checkbox. 4. Press the key > Save. Set the trackpad sensitivity You can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivity level. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Change the Horizontal Sensitivity field and Vertical Sensitivity field. 4. Press the key > Save. Turn off trackpad sounds 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Trackpad Sensitivity. 3. Clear the Audible Roll checkbox. 4. Press the key > Save. To turn on trackpad sounds again, select the Audible Roll checkbox. Troubleshooting: Keyboard No application opens when I press a Convenience key Try the following:
If you haven't done so, assign an application to the key. Verify that you didn't delete the application that you assigned to the key. 208 User Guide Language Language How to: Language About typing input languages You can set a typing input language to use when you type. The typing input language can be different from the display language. When you set a typing input language, AutoText and other typing options change to the selected language. For example, you might use your BlackBerry smartphone in French, but type messages in English. Add a display language You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Connect your smartphone to your computer and open the BlackBerry Desktop Software. For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software. Delete a language You can delete languages that you don't use to increase the amount of storage space available. 1. On the home screen, click the Setup icon. 2. Click Languages > Manage Languages. 3. Select the languages you want to keep. 4. Click Update. Any languages that you don't select are deleted from your BlackBerry smartphone. Change the language 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language and Method. To change the display language, change the Display Language field. To change the typing language, change the Typing Language field. To change the language for voice commands, change the Voice Dialing Language field. 3. Press the key > Save. 209 User Guide Language Use a shortcut for switching typing input languages when you're typing 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language and Method. To switch the typing input language by holding the key and pressing the key, change the Shortcut Keys field to Alt-Enter. To switch the typing input language by holding the key and pressing the Space key, change the Shortcut Keys field to Shift-Space. 3. Press the key > Save. To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None. Troubleshooting: Language Some characters don't appear correctly on my smartphone The BlackBerry Enterprise Server or BlackBerry Internet Service that's associated with your BlackBerry smartphone might not support the characters. For more information, contact your wireless service provider or administrator. I can't find a display language on my smartphone You can use the BlackBerry Desktop Software to add a display language to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer. Connect your smartphone to your computer and open the BlackBerry Desktop Software. For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software. 210 User Guide Screen display Screen display How to: Screen display Use a picture as your smartphone wallpaper 1. On the Home screen, click the Media icon > Pictures icon. 2. Browse to a picture. 3. Press the key > Set As Wallpaper. Related information My display changed, 214 Set options for backlighting 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Do any of the following:
To change the brightness of the backlight for the screen, change the Backlight Brightness field. To change the length of time that the backlight stays on when you're not touching your BlackBerry smartphone, change the Backlight Timeout field. To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight checkbox. 4. Press the key > Save. Related information The screen turns off, 36 Change the display font 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Change the font fields. 4. Press the key > Save. Organizing applications on the Home screen About organizing application icons Application icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons, they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show All Icons from the Home screen menu. 211 User Guide Screen display You can reorder application icons to change which icons appear first on the Home screen. You can also create and delete folders, change the folder icon style for folders that you create, and move application icons into folders and out of folders. You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu. Show, hide, or find an application icon Depending on your theme, you might not be able to hide some application icons. On the Home screen or in a folder, do any of the following:
To see all your application icons, on the navigation bar, click All. To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, you can hide the icon in all panels or in the current panel only. To show all hidden application icons, press the To stop hiding an application icon, highlight the icon. Press the key > Show All Icons. key > Hide Icon. A check mark should not appear beside the Hide Icon field. Related information My display changed, 214 Move an application icon 1. On the Home screen or in an application folder, highlight an application icon. 2. Press the key. To move the application icon to a different location on the Home screen, click Move. Click the new location. To move the application icon into an application folder, click Move To Folder. Click an application folder. To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder. Change where apps that you download appear To find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create. 1. On the home screen, press the 2. Change the Downloads Folder field. 3. Press the key > Options. key > Save. Add, rename, or delete a folder on the home screen On the home screen, do one of the following:
To add a folder, press the To rename a folder, highlight a folder. Press the To delete a folder, highlight a folder. Press the key > Add Folder. Type a name for the folder. Click Add. key > Edit Folder. Type a name for the folder. Click Save. key > Delete. Add a message that appears when your smartphone is locked 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Message on Lock Screen. 212 User Guide Screen display 3. Type the text that you want to appear on the screen when your smartphone is locked. 4. Press the key > Save. Turn on flashing LED notification for wireless coverage 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Select the LED Coverage Indicator checkbox. 4. Press the key > Save. When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. Use grayscale or reverse contrast for the screen display 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. To use grayscale for the screen display, change the Color Contrast field to Greyscale. To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. 3. Press the key > Save. Themes About themes Depending on your wireless service provider, you might be able to set a theme on your BlackBerry smartphone that changes how items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. You might also be able to download themes from the BlackBerry App World. Change themes 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. 4. Click Activate. In the Theme section, click a theme. To delete a theme, click the theme. Click Delete. Related information My display changed, 214 213 User Guide Screen display Troubleshooting: Screen display My display changed Depending on your theme, display options such as icons, fonts, and your home screen background might change when you switch themes. No application opens when I press a Convenience key Try the following:
If you haven't done so, assign an application to the key. Verify that you didn't delete the application that you assigned to the key. The screen turns off When you don't use your BlackBerry smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone. To turn on the screen, click the trackpad or press a key. Related information Set options for backlighting, 211 214 User Guide GPS technology GPS technology Depending on your wireless service provider, this feature might not be supported. How to: GPS technology Depending on your wireless service provider, this feature might not be supported. Turn off location aiding or location data Location aiding and location data, if available for your BlackBerry smartphone, improve the performance of GPS technology, but because these features use the wireless network, your data service charges might be increased. To avoid these charges, you can turn off location aiding or location data, but it might take longer for your smartphone to get your GPS location. For more information about data service charges, contact your wireless service provider. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled. To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled While Roaming. To turn off location data, in the Location Data section, change the Setting field to Disabled. To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled While Roaming. 3. Press the key > Save. Turn on GPS technology Depending on your BlackBerry smartphone model and wireless network, this feature might not be supported. Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the Location Services field to Location On. 4. Press the key > Save. To turn off GPS technology, change the Location Services field to Location Off. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1. On the Home screen or in a folder, click the Options icon. 215 User Guide GPS technology 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server, your administrator might be able to track the location of your BlackBerry smartphone. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the Location Services field to Location Off. 4. Press the key > Save. Get your GPS location Depending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Press the key > Refresh Location. The longitude and latitude coordinates for your current location appear. Troubleshooting: GPS technology Depending on your wireless service provider, this feature might not be supported. I can't use GPS technology Depending on your wireless service provider, this feature might not be supported. If you are outdoors, move away from buildings and expose your BlackBerry smartphone to open sky. If you are indoors, move close to a window. If you have paired your smartphone with a Bluetooth enabled GPS receiver, verify that the Bluetooth enabled GPS receiver is turned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPS location. 216 User Guide Maps How to: Maps Maps Pan a map To pan a map, your BlackBerry smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in is displayed at the top of the map. 1. On the Home screen, click the Maps icon. 2. 3. On the trackpad, slide your finger in any direction. If your smartphone is in zoom mode, press the key > Pan Mode. Zoom in to or out from a map To zoom in to or out from a map, your BlackBerry smartphone must be in zoom mode and not pan mode. The mode that your smartphone is in is displayed at the top of the map. 1. On the Home screen, click the Maps icon. 2. 3. Do one of the following:
If your smartphone is in pan mode, press the key > Zoom Mode. To zoom in, on the trackpad, slide your finger up. To zoom to a point on a map, press the To zoom out, on the trackpad, slide your finger down. key > Zoom to Point. View a location on a map 1. On the Home screen, click the Maps icon. 2. Press the key > Find a Location. To search for a point of interest such as a business or landmark, in the Find a store, caf, etc. field, type the information for the point of interest. Highlight the point of interest. To view a new location, in the Find an address field, type an address. Highlight the location. To view a location for a contact, in the Find a store, caf, etc. field, type the contact name. Highlight the contact information. To view a favorite location, in the Favorites section, highlight the location. 3. Press the key > View on Map. If you are viewing a location other than your current location, to get directions to this location from your current location, press the Bluetooth enabled GPS receiver to perform this task. key > Navigate to Here. Your BlackBerry smartphone must have an internal GPS receiver or be paired with a 217 User Guide Maps View an address on a map using a link When your BlackBerry smartphone recognizes an address in certain applications, such as instant messaging applications or the MemoPad, your smartphone underlines the address. 1. Highlight an underlined address. 2. Press the key > View on Map. View a list of points of interest near a location You can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops near your current location. 1. On the Home screen, click the Maps icon. 2. Press the 3. 4. Press the 5. Press the In the Find a store, caf, etc. field, type the point of interest information. key on the keyboard. key > View All on Map. key > Find Location. View contact information for a point of interest Points of interest are displayed on maps as location markers. 1. On the Home screen, click the Maps icon. 2. Press the 3. 4. Highlight the location. 5. Press the In the Find a store, caf, etc. field, type information for a point of interest. key > Display Details. key > Find Location. Add a location to your list of favorites 1. On the Home screen, click the Maps icon. 2. View a location on a map. 3. Press the key > Add as Favorite > OK. To view the list of your favorite locations, press the key > Favorites. Change the information for a location in your list of favorites 1. On the Home screen, click the Maps icon. 2. Press the 3. Highlight a location. 4. Press the 5. Do any of the following:
key > Edit Favorite. key > Favorites. 218 User Guide Maps In the Label field, type a new name for the location. In the Description field, type a description of the location. 6. Click OK. Delete a location from your list of favorites 1. On the Home screen, click the Maps icon. 2. Press the 3. Highlight a location. 4. Press the 5. Click Yes. key > Remove as Favorite. key > Favorites. Get directions 1. On the Home screen, click the Maps icon. 2. Press the 3. Do one of the following to specify a starting location:
key > Get Directions. To specify your current location, if your BlackBerry smartphone has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver, set the Start field to My Location. To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you are viewing a favorite location, click the location address. To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the location on the map. To specify a point of interest, such as a business or a landmark, set the Start field to Find Location. In the Find a store, caf, etc. field, type the information for the point of interest. Press the interest. key on the keyboard. Click a point of To specify a contact's address, set the Start field to Find Location. In the Find a store, caf, etc. field, type the contact's name. Click the contact. To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field, type the address. Press the key on the keyboard. Click the location. To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location. 4. Repeat step 3 to specify an ending location. 5. To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox beside one or more route options. Click OK. 6. Click Search. Send a location You can send a location as a message, for example, in an email or instant message. The message that you send includes a link to the location so that the recipient can view the location on a map. 1. Do one of the following:
To send a location you are viewing on a map, press the key. 219 User Guide Maps To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. 2. Click Send Location. 3. Click a message type. Copy a location 1. Do one of the following:
To copy a location you are viewing on a map, press the To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key. key. 2. Click Copy Location. To paste the location, press the key > Paste. Clear a map When you clear a map, any route information displayed on the map no longer appears. 1. On the Home screen, click the Maps icon. 2. On a map, press the
> Clear Map. Set the GPS receiver that you use to track your movement To perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Location Settings. 3. Change the GPS Data Source field. 4. Press the key > Save. Keep backlighting on when you track your movement By default, backlighting turns off automatically after a specified time to conserve battery power. You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage. 1. On the Home screen, click the Maps icon. 2. Press the 3. Change the Backlight Timeout When Battery Level field. 4. Press the key > Options. key > Save. Related information Set options for backlighting, 211 220 User Guide Maps Change the font settings for maps If you change the font settings for maps, your font settings for all other applications do not change. 1. On a map, press the 2. Click Global Map Options. 3. Perform any of the following actions:
key > Options. Change the Default Font Family field. Change the Minimum Font Size field. 4. Press the key > Save. Change the units of measure for maps 1. On a map, press the 2. Click Global Map Options. 3. Change the System of Measurement field. 4. Press the key > Options. key > Save. Change the display language for maps If you change your display language for maps, the display language settings for all other applications do not change. 1. On a map, press the 2. Click Global Map Options. 3. Do one of the following:
key > Options. To view text on maps only in English, change the Map Display Language field to English. To view text on maps in the language of the location you are viewing, change the Map Display Language field to International. 4. Press the key > Save. Troubleshooting: Maps Some features aren't available on my smartphone The availability of certain features on your BlackBerry smartphone might be affected by items such as your smartphone model and wireless service plan. Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen. 221 User Guide Maps If your email account uses a BlackBerry Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field. For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices. 222 User Guide Applications Applications How to: Applications About multitasking Your BlackBerry smartphone supports multitasking, which allows you to run more than one application at a time. During a call, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contacts application to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply to a message. There are also shortcuts for most applications that can help you to perform common tasks quickly. Note: The more applications that you have running, the more storage space and battery power your smartphone uses. To optimize the performance of your smartphone, try to close applications when you are finished with them. Related information Close an app so that it is not running in the background, 224 Keep an application running in the background and switch to another application, 224 Create a BlackBerry ID When you create a BlackBerry ID, you can use any email address for your BlackBerry ID; you do not have to use an email address that you have added to your BlackBerry smartphone. 1. Do one of the following:
From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID. If you are prompted on your smartphone, click Create New. 2. Complete the instructions on the screen. Change your BlackBerry ID information You can change your user name, display name, security question and answer, and password. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > BlackBerry ID. 3. Change the fields. 4. Press the key > Save. You can also change your BlackBerry ID information from a computer, by going to www.blackberry.com/blackberryid. 223 User Guide Applications Keep an application running in the background and switch to another application To switch to another application, press and hold the icon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon that you are looking for. To return to the Home screen if you are not on a call, press the To return to the Home screen if you are on call, press and hold the the Home icon. key until the application switcher appears. Click an application key until the application switcher appears. Click key. Note: If you press the key while you are on a call, you will end the call even if you have switched to another application. Related information Close an app so that it is not running in the background, 224 About multitasking, 223 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone, try to close apps when you are finished with them. 1. To see which applications are running, press and hold the 2. Click an application icon. 3. key until the application switcher appears. In the app, do one of the following:
Press the Press the key > Close. key. If necessary, continue to press the key until the home screen appears. Related information Keep an application running in the background and switch to another application, 224 About multitasking, 223 Require your smartphone password before adding an app To perform this task, you must have set a BlackBerry smartphone password. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Select the Prompt on Application Install check box. 4. Press the key > Save. View properties for an application 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. 3. Click an application. 224 User Guide Applications Delete an application If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to delete some applications. For more information, contact your administrator. 1. On the Home screen or in a folder, highlight an application icon. 2. Press the key > Delete. View the size of an application database 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. 3. Press the key > Database Sizes. Troubleshooting: Applications I can't add, update, or return to the previous version of an app If your email account uses a BlackBerry Enterprise Server, your organization might not permit you to add or update smartphone apps. For more information, contact your administrator. Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. Verify that your smartphone has enough storage space to add or update the app. I deleted an app that I want back If you delete an app that you downloaded, you might be able to restore the app to your BlackBerry smartphone. Try one of the following:
key > Help. If you downloaded the app from the BlackBerry App World storefront, on the Home screen, click the BlackBerry App World icon. Press the If you downloaded the app with the BlackBerry Desktop Software, for more information about restoring apps, see the Help in the BlackBerry Desktop Software. If you downloaded the app from your wireless service provider or a third-party organization, for more information about restoring the app, contact your wireless service provider or the third-party organization. Error messages: BlackBerry Device Software
"App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200."
225 User Guide Applications Error message and cause Possible solution Error 101: Application error Try the following actions:
Reset your BlackBerry smartphone. If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. Error 102: Java file error Error 106: Graphics system error Error 205: Security service error Error 502: Process terminated error Error 503: Data corruption issue Error 504: Data corruption issue Error 505: BlackBerry Device Software update error Error 507: Application file error Error 508: Invalid object found Error 512: System error Error 523: BlackBerry Device Software error Error 525: System error Error 526: Critical object missing Error 527: Critical object missing Error 529: File system corruption Error 532: Application error Error 543: Incompatible file system Error 552: Insufficient storage space available during startup Error 561: Application error Error 602: Application error Error 603: Application error Error 200: BlackBerry Device Software error Try the following actions:
Reset your smartphone. 226 User Guide Applications Error message and cause Possible solution Error 545: Incompatible file system If the error message still appears after you reset your smartphone, reload your BlackBerry Device Software. The reload process deletes your smartphone data. If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 203: Application process terminated Reset your smartphone. Error 501: Memory corruption Contact your wireless service provider. Error 517: Hardware/software conflict Error 547: Hardware or system issue Error 513: User attempted to reset the smartphone after exceeding the maximum number of permitted password attempts When this error occurs, all of your smartphone data is deleted to prevent unauthorized access to your information. If your email account uses a BlackBerry Enterprise Server, your administrator might be able to change options that will minimize the chance of this error message appearing again. For more information, contact your administrator. Try the following actions:
Reload your BlackBerry Device Software. The reload process deletes your smartphone data. If the error message still appears after you reload your BlackBerry Device Software, contact your wireless service provider. Error 576: IT policy issue Contact your administrator. Related information BlackBerry Device Software, 229 Getting started: Security, 0 Reset your smartphone, 263 Reload the BlackBerry Device Software using the BlackBerry Desktop Software Before you reload the BlackBerry Device Software, download and install the latest version of the BlackBerry Desktop Software. You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload the BlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer. Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve a technical issue, such as an application error. 1. Connect your smartphone to your computer. 227 User Guide Applications In the BlackBerry Desktop Software, click Update. 2. Open the BlackBerry Desktop Software. 3. 4. To download the most recent version of your BlackBerry Device Software, click Get update. 5. Do any of the following:
To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backup file is restored to your smartphone after the software reload finishes. If you don't back up your data, your smartphone data, settings, and email messages are deleted from your smartphone when you reload the software. To encrypt your backup data, click Encrypt backup file. If you want to receive an email when an updated version of the BlackBerry Device Software is available, select the Email me when new versions are available checkbox. 6. Click Install update. Related information About updating the BlackBerry Device Software, 229 228 User Guide BlackBerry Device Software BlackBerry Device Software How to: BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons:
To access new applications and features To resolve a technical issue Your wireless service provider requires you to update the BlackBerry Device Software The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount of smartphone data, and the number of applications on your BlackBerry smartphone. You cannot use your smartphone or make emergency calls when the update is in progress. Do not remove the battery while the update is in progress. Over the wireless network You can update your BlackBerry Device Software over the wireless network if a Software Update icon appears on the home screen of your smartphone. You can also check for updates manually through the smartphone options. The available update might be a complete software update, or a partial software update only. If the available update is a complete software update, your smartphone data is backed up on your smartphone and restored during the installation process. Your wireless service provider or administrator might not allow you to update the BlackBerry Device Software over the wireless network, or might not allow you to update it when there is a greater volume of network traffic. Depending on your wireless service provider, extra fees might apply when you download the update to your smartphone. From a website You can update your BlackBerry Device Software by connecting your smartphone to your computer and visiting www.blackberry.com/update. If your work email account uses a BlackBerry Enterprise Server, your administrator might not allow you to update the BlackBerry Device Software from a website. Using the BlackBerry Desktop Software If you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software from your computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Update the BlackBerry Device Software from a website If your email account uses a BlackBerry Enterprise Server you might not be able to perform this task. Check with your administrator for BlackBerry Device Software updates that have been approved for use in your organization. 229 User Guide BlackBerry Device Software Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. From your computer, visit www.blackberry.com/update. 2. Click Check for Updates. 3. Connect your BlackBerry smartphone to your computer. 4. Complete the instructions on the screen. Related information About backing up and restoring smartphone data, 173 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 232 Update the BlackBerry Device Software using the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Connect your BlackBerry smartphone to your computer and open the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. Related information About backing up and restoring smartphone data, 173 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 232 Update the BlackBerry Device Software over the wireless network You can use your BlackBerry smartphone when you download the BlackBerry Device Software but not while you install the software. During the installation process, your smartphone might reset or display a white screen. If encryption is turned on, you might need to type your password at various times during the installation process. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. On the home screen, click the icon. If you don't have the icon, on the home screen or in a folder, click the Options icon. Click Device > Software Updates. 2. Complete the instructions on the screen. Related information About backing up and restoring smartphone data, 173 I can't update the BlackBerry Device Software over the wireless network, 232 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 232 230 User Guide BlackBerry Device Software Downgrade or return to the previous version of the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Software Updates. If you recently updated your BlackBerry Device Software, to return to the previous software version, press the key > View Result > Downgrade. To downgrade to an earlier software version, scroll to a software version that the icon appears beside. Click Perform Downgrade. Follow the instructions on the screen. Delete the previous version of the BlackBerry Device Software Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. If you recently updated your BlackBerry Device Software over the wireless network, the previous version of your software might be temporarily stored on your BlackBerry smartphone. To increase the amount of application storage on your smartphone, you can delete the previous version. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Software Updates. key > View Result. 3. Press the 4. Press the key > Delete Downgrade Data. Related information I can't update the BlackBerry Device Software over the wireless network, 232 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 232 Hide or show an optional BlackBerry Device Software update Depending on the options that your wireless service provider or administrator sets, you might not be able to perform this task. If a BlackBerry Device Software update is optional, you can hide the update on the Software Updates screen and hide the Software Update icon. Mandatory updates can't be hidden. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Software Updates. To hide an optional update, highlight a software version. Press the To show all hidden updates, press the key > Show All. key > Hide. Related information I can't update the BlackBerry Device Software over the wireless network, 232 My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 232 231 User Guide BlackBerry Device Software Find your smartphone model number and version of the BlackBerry Device Software Do one of the following:
On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions. If supported by your input language, in a message or memo, type myver followed by a space. Troubleshooting: BlackBerry Device Software I can't update the BlackBerry Device Software over the wireless network Depending on the options that your wireless service provider or administrator sets, you might not be able to update your BlackBerry Device Software over the wireless network. Try the following actions:
Verify that your BlackBerry smartphone is connected to a wireless network. Verify that your smartphone has enough application storage to update the BlackBerry Device Software. Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For more information, contact your wireless service provider. Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wireless service provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when there is a greater volume of network traffic. Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software from the website. My smartphone doesn't have enough available storage space to update the BlackBerry Device Software Try the following actions:
Delete display languages, themes, or third-party applications that you don't use. Delete messages and calendar entries that you don't need. Delete browsing information. 232 User Guide Manage Connections Manage Connections Mobile network How to: Mobile network Manage Connections at a glance Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do not reflect network connections, only the ability of your smartphone model to connect to those networks. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone. Related information I can't connect to a GSM or UMTS network, 0 233 User Guide Manage Connections Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on a network connection, select the checkbox beside a connection type. To turn off a network connection, clear the checkbox beside a connection type. To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to a Wi-Fi network, 246 I can't connect to the mobile network, 238 I can't connect to a Wi-Fi network, 246 Turn on or turn off airplane mode You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on airplane mode, click All Off. To turn off airplane mode, click Restore Connections. Related information Turn on or turn off a network connection, 234 Turn on or turn off data service or set roaming options, 235 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. Roaming About roaming and international roaming In most cases, your BlackBerry smartphone automatically connects to the appropriate wireless network when you travel outside your wireless service provider's coverage area. Sometimes you might have to provide login information before you can access a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen. If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roaming services before you can roam. If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you might need to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same when you travel internationally. For more information about roaming and roaming fees, contact your wireless service provider. 234 User Guide Manage Connections Switch wireless networks manually To perform this task, your wireless service plan must include this service and your BlackBerry smartphone must be connected to a GSM or UMTS network. Your smartphone is designed to switch to an appropriate wireless network automatically when you travel. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Change the Network Selection Mode field to Manual. 4. Click a wireless network. 5. Press the key > Close. To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic. Related information I can't connect to the mobile network, 238 Turn on or turn off data service or set roaming options Depending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, text messages with attachments, and browser service) on your BlackBerry smartphone so that only phone and basic text messaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent you from receiving additional roaming charges. For more information, contact your wireless service provider. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Do one of the following:
To turn on or turn off data service, change the Data Services field. To turn on or turn off data service when roaming, change the While Roaming field. To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming field to Prompt. 4. Press the key > Close. Related information I can't connect to the mobile network, 238 Data service unavailable, 239 Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry smartphone uses these other wireless networks. 235 User Guide Manage Connections Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If no wireless network on the list is available, your smartphone is designed to connect to another available wireless network automatically. Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless service provider. Add a wireless network to the preferred wireless network list To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Press the 4. Press the key > My Preferred Network List. key > Add Network. To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click Select Network. To scan for a wireless network that is already known to your smartphone, click Select From Known Networks. Click a wireless network. Click Select Network. To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC. 5. Press the key > Close. Related information I can't connect to a GSM or UMTS network, 0 Delete a wireless network from the preferred wireless network list To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Press the 4. Highlight a wireless network. 5. Press the key > Delete. 6. Press the key > Close. key > My Preferred Network List. Change the order of preferred networks To perform this task, your BlackBerry smartphone must be connected to a GSM or UMTS network. Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks based on the order that they appear in the preferred network list. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 236 User Guide Manage Connections key > My Preferred Network List. 2. Click Networks and Connections > Mobile Network. 3. Press the 4. Highlight a wireless network. 5. Press the key > Move. 6. Click the new location. 7. Press the key > Close. Change the connection speed for the wireless network A faster connection speed requires more battery power. Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network. 1. On the Home screen, click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Change the Network Mode field. 4. Press the key > Close. Related information I can't connect to the mobile network, 238 Turn on flashing LED notification for wireless coverage 1. On the home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Select the LED Coverage Indicator checkbox. 4. Press the key > Save. When your BlackBerry smartphone is connected to the wireless network, the LED light flashes green. To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox. Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider. Indicator Description Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. 237 User Guide Manage Connections Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. Your NFC connection is turned on. Related information About emergency calls and Emergency Callback Mode, 55 Troubleshooting: Mobile network I can't connect to the mobile network Try the following actions:
If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify that your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly. Verify that you turned on the connection to the wireless network. Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, your smartphone remains connected to that wireless network until you select your wireless service provider's network again. If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports the connection speed. If you have a Wi-Fi enabled smartphone and your wireless service provider supports UMA, verify that your connection preference isn't set to Wi-Fi Only. 238 User Guide Manage Connections Related information Turn on or turn off a network connection, 234 Switch wireless networks manually, 235 Turn on or turn off data service or set roaming options, 235 Turn on or turn off a network connection, 234 Error messages Data service unavailable Description This message appears when you don't have access to data services on your BlackBerry smartphone. Possible solutions Try the following actions:
Verify that you're in a wireless coverage area. Verify that the data service on your smartphone is turned on. If you're roaming, verify that you can access data services while you roam. Related information Turn on or turn off data service or set roaming options, 235 Wi-Fi technology Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. How to: Wi-Fi technology Check what wireless networks your smartphone connects to You can check the types of networks your BlackBerry smartphone can connect to on your smartphone, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do not reflect network connections, only the ability of your smartphone model to connect to those networks. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the brackets after your smartphone model. For more information about the wireless networks that your smartphone connects to, see the Safety and Product Information booklet for your smartphone. Related information I can't connect to a GSM or UMTS network, 0 239 User Guide Manage Connections Turn on or turn off a network connection You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry smartphone. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on a network connection, select the checkbox beside a connection type. To turn off a network connection, clear the checkbox beside a connection type. To turn on the network connections that were turned on previously, click Restore Connections. Related information I can't connect to a Wi-Fi network, 246 I can't connect to the mobile network, 238 I can't connect to a Wi-Fi network, 246 Check the status of network connections and services 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Services Status. Connect to a Wi-Fi network About connecting to a Wi-Fi network With Wi-Fi technology, your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless access point at your home, work, or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed is faster. Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are free to use, while others require payment. Your wireless service provider might provide an application for your smartphone that allows you to log in to a hotspot. If you do not have an application on your smartphone, you might have to set up your own account online and log in manually. If you have an access point or router that supports Wi-Fi Protected Setup, you can connect to it using Wi-Fi Protected Setup. When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you are within range of that network, your smartphone connects to it automatically. Connect to a Wi-Fi network 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network. 3. If you want to connect to a public hotspot or to a Wi-Fi network that does not require authentication, select the Show Open networks only checkbox. 4. Click the Wi-Fi network that you want to connect to. 240 User Guide Manage Connections 5. If the Wi-Fi network requires authentication, type the password for the network. The name of the Wi-Fi network appears at the top of the home screen. Related information I can't connect to a Wi-Fi network, 246 Connect to a Wi-Fi network using Wi-Fi Protected Setup If your wireless router or wireless access point includes Wi-Fi Protected Setup, you can quickly connect to a Wi-Fi network without entering a long password. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi > Other Ways to Connect. To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router or access point, press the Wi-Fi Protected Setup button. On your BlackBerry smartphone, click Start. To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN. On the administration screen for your router or access point, type the PIN. Connect to a Wi-Fi network manually If you know the name of the Wi-Fi network that you want to connect to, you can manually connect to the network. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi > Other Ways to Connect > Manually Connect to Network. 3. 4. Click Next. 5. 6. Click Save and Connect. In the Security Type field, click the Wi-Fi network security type and specify any requested information. In the SSID field, type the name of the Wi-Fi network. Related information Options for saved Wi-Fi networks, 242 I can't connect to a Wi-Fi network, 246 Saved Wi-Fi networks Change, move, or delete a saved Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi > Saved Wi-Fi Networks. 3. Highlight a saved Wi-Fi network. 4. Press the key. To change options for the saved network, click Edit. Change the options. Click Save. To move the saved network and change the order that your BlackBerry smartphone tries to connect to your saved networks, click Move. Click a new location. To delete the saved network, click Delete. Related information 241 User Guide Manage Connections Options for saved Wi-Fi networks, 242 Prevent your smartphone from connecting to a saved Wi-Fi network 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Set Up Wi-Fi > Saved Wi-Fi Networks. 3. Highlight a saved Wi-Fi network. 4. Press the key > Disable. Turn on or turn off the prompt that appears for hotspots By default, your BlackBerry smartphone prompts you if you are within range of a saved Wi-Fi network that appears to be a hotspot. If you turn off these prompts, you can turn them on again. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Wi-Fi Network. 3. Press the key > Options. To turn on the prompt that appears for hotspots, select the Prompt me when a saved hotspot is found nearby checkbox. To turn off the prompt that appears for hotspots, clear the Prompt me when a saved hotspot is found nearby checkbox. 4. Press the key > Save. Options for saved Wi-Fi networks Common options Option Name SSID Security Type Band type Description Type a display name for the Wi-Fi network. Type the Wi-Fi network name. Set the security type that the Wi-Fi network supports. Set the Wi-Fi network type. If you don't know the network type, don't change this field. SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID. Automatically obtain IP address and DNS Set whether your BlackBerry smartphone receives a routable IP address, a subnet mask, DNS settings, and a gateway address from the Wi-Fi network. Allow inter-access point handover Set whether your smartphone remains connected to the Wi-Fi network when you move between wireless access points. If necessary, set a VPN profile to use with the saved Wi-Fi network. Type the IP address for your smartphone. Type the subnet mask for the wireless access point that your smartphone should connect to. VPN profile IP Address Subnet mask 242 User Guide Manage Connections Option Description Primary DNS Type the primary DNS that your smartphone should connect to. Secondary DNS Type the secondary DNS that your smartphone should connect to. Default gateway address Type the default gateway IP address that your smartphone should connect to. Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses. WEP options These options appear if you choose the WEP security type. Option Description Select WEP key Set the type of WEP key for the Wi-Fi network. WEP key Type the WEP key for the Wi-Fi network in hexadecimal format. WPA/WPA2 Personal options These options appear if you choose the WPA/WPA2 Personal security type. Option Passphrase Description If necessary, type the WPA or WPA2-Personal passphrase to connect to the Wi-Fi network. WPA/WPA2 Enterprise options These options appear if you choose the WPA/WPA2 Enterprise security type. Option Description Enterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network. Username Password CA certificate If necessary, type the user name that you use to connect to the Wi-Fi network. If necessary, type the password that you use to connect to the Wi-Fi network. Set the root certificate that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Client certificate Set the authentication certificate that your smartphone should use to connect to the Wi-Fi network. Inner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authentication method. Token Set whether you use a hardware token to connect to the Wi-Fi network. 243 User Guide Manage Connections Option Server subject Server SAN Description If necessary, type the server subject name that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. If necessary, type the server SAN that your smartphone should use to verify that it's connecting to the correct Wi-Fi network. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop Software, or contact your administrator. UMA connection settings Depending on your wireless service provider, this feature might not be supported. For more information, contact your wireless service provider. About using UMA with a Wi-Fi network UMA (also known as GAN) is designed to improve service and prevent dropped calls in areas of limited or no mobile network coverage by automatically switching between the mobile network and available Wi-Fi networks. If your wireless service provider supports UMA and you subscribe to this service, you might be able to make calls, visit webpages, and send and receive email messages, PIN messages, and text messages over a Wi-Fi network. For more information about UMA, contact your wireless service provider. Change your UMA connection preferences 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Mobile Network. 3. Change the Connection Preference field. 4. Press the key > Save. Wi-Fi diagnostic reports Submit a Wi-Fi diagnostic report 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Wi-Fi Network. 3. Press the 4. Press the key > Troubleshoot > Wi-Fi Diagnostics. key > Email Report or PIN Report. 244 User Guide Manage Connections Set options for Wi-Fi diagnostic reports When you set options for Wi-Fi diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, do not set a default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Wi-Fi Network. 3. Press the 4. Press the key > Troubleshoot > Wi-Fi Diagnostics. key > Options. To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced. To set a default recipient for Wi-Fi diagnostic reports, type the contact information. 5. Press the key > Save. Connection permissions for third-party applications Permission USB Bluetooth Phone Location Data Server Network Internet Description Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry smartphone. Set whether third-party applications can use Bluetooth connections. Set whether third-party applications can make calls or access call logs. Set whether third-party applications can use your GPS location information. Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi connections. Near Field Communication Set whether third-party applications can use NFC connections. About using Wi-Fi with VPN and software tokens If you have a Wi-Fi enabled BlackBerry smartphone and if your organization uses a VPN to control access to its network, you might be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi enabled smartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network. Wireless coverage indicators Indicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry smartphone. For more information about wireless coverage areas, contact your wireless service provider. 245 User Guide Manage Connections Indicator Description 3G , 4G , H+ , EDGE, GPRS, NXTL, MIKE, or NTWK Provides information about the strength of the wireless signal. Three or more bars indicate a strong signal. A reduced signal display might indicate increased power output from your smartphone as it attempts to connect to a weak signal. You are connected to a mobile network and you can access features such as email messaging and Internet browsing. If you do not see one of the indicators, you might be in an area of reduced wireless coverage where some features are not available
(you might only be able to make a phone call or send and receive text messages). You can call only emergency numbers. You are in an area of no wireless coverage. The connection to the mobile network is turned off. You are connected to a Wi-Fi network and you can access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network, or you are connected to a Wi-Fi network, but you cannot access BlackBerry services such as email messaging and Internet browsing over the Wi-Fi connection. Your Bluetooth connection is turned on, and you are connected to a Bluetooth enabled device. Your Bluetooth connection is turned on, but you are not connected to a Bluetooth enabled device. Your NFC connection is turned on. Related information About emergency calls and Emergency Callback Mode, 55 Troubleshooting: Wi-Fi technology I can't connect to a Wi-Fi network Depending on your BlackBerry smartphone model, the Wi-Fi feature might not be supported. Try the following actions:
Verify that you turned on the connection to the Wi-Fi network. Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able to connect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at the hotspot. 246 User Guide Manage Connections Verify that the time on your smartphone is synchronized with the network time. If the times are different, it could prevent your smartphone from connecting (for example, if connecting to the network requires you to have a certificate on your smartphone and the certificate has an expiration date). If the Wi-Fi network doesn't appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name, try connecting to the Wi-Fi network manually. In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct. To find out what options to use, for a home network, refer to the information that came with your router; for an enterprise Wi-Fi network, talk to your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an employee at the hotspot who might have details about how to connect. If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your smartphone to scan for available Wi-
Fi networks. If your wireless service provider supports UMA, verify that your connection preference isn't set to Mobile Network Only. If your email account uses a BlackBerry Enterprise Server, your smartphone might prevent you from connecting to certain wireless access points. For more information, contact your administrator. If you're using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup, and that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and that not more than one access point within range is in this mode. For more information, see the information that came with your router. If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you installed the root certificate for the certificate authority server that created the certificate for the authentication server. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more information, talk to your administrator. Related information Turn on or turn off a network connection, 234 Connect to a Wi-Fi network manually, 241 Turn on or turn off a network connection, 234 Connect to a Wi-Fi network, 240 247 User Guide Bluetooth technology Bluetooth technology How to: Bluetooth technology About Bluetooth Bluetooth technology is designed to establish a wireless connection between your BlackBerry smartphone and a Bluetooth enabled device, such as a hands-free car kit or a wireless headset. Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetooth technology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be done only once. After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerry smartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct line of sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear a Bluetooth enabled headset in your right ear. When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enabled device, Bluetooth status indicators appear at the top of the Home screen. Turn on or turn off Bluetooth technology If you try to perform an action using Bluetooth technology, you may be prompted to turn on Bluetooth technology. In some cases, such as when using NFC technology, your BlackBerry smartphone will turn on Bluetooth technology automatically. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on Bluetooth technology, select the Bluetooth checkbox. To turn off Bluetooth technology, clear the Bluetooth checkbox. Pair with a Bluetooth enabled device You must pair your BlackBerry smartphone with a Bluetooth enabled device before you can connect to it. For more information about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enabled device. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search. 3. Click a Bluetooth enabled device. 4. If necessary, do one of the following:
248 User Guide Bluetooth technology If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry smartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code. If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on both devices. Related information Turn on or turn off Bluetooth technology, 248 I can't pair with a Bluetooth enabled device, 37 My list of paired Bluetooth devices doesn't appear, 255 I can't share contacts with a paired Bluetooth enabled device, 256 Connect to or disconnect from a paired Bluetooth enabled device To perform this task, Bluetooth technology must be turned on and your BlackBerry smartphone must be paired with the Bluetooth enabled device. Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetooth technology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a paired Bluetooth enabled device, such as a car kit or headset, until you disconnect the devices. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a Bluetooth enabled device. To connect to a Bluetooth enabled device, press the appears in the dialog boxes on both paired devices. key > Connect. If necessary, verify that the same number To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect. Related information Turn on or turn off Bluetooth technology, 248 I can't pair with a Bluetooth enabled device, 37 Switch to a paired Bluetooth enabled device during a call To perform this task, you must turn on Bluetooth technology. During a call, press the key > Activate <Bluetooth device>. Related information Turn on or turn off Bluetooth technology, 248 Share contacts with a paired Bluetooth enabled car kit 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a Bluetooth enabled car kit. 249 User Guide Bluetooth technology 4. Press the key > Transfer Contacts. Related information I can't share contacts with a paired Bluetooth enabled device, 256 I lose my connection with a Bluetooth enabled car kit, 255 Receive a media file using Bluetooth technology To perform this task, you must turn on Bluetooth technology. When a media file is sent to your BlackBerry smartphone using Bluetooth technology, a dialog box appears on the screen. 1. 2. In the Accept connection request dialog box, click Yes. In the Do you want to receive the incoming data dialog box, click Yes. Your smartphone stores each received file in the folder that matches each file's type. Related information Turn on or turn off Bluetooth technology, 248 Send a file The type of file that you're trying to send, the email account that you use, and the applications that you have installed on your BlackBerry smartphone determine the method you can use to send a file. You can select and send multiple picture files at one time. You can only send media files that you have added to your smartphone. For more information, contact your wireless service provider or administrator. 1. On the home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a file. 3. Press the 4. Click a message type. 5. If necessary, turn on Bluetooth technology and choose a device or pair with a device. key > Send. Related information I can't attach a file to a text message, 104 Send and receive a contact card using Bluetooth technology You can send and receive contact cards directly through the Contacts application using Bluetooth technology. 1. On the Home screen, click the Contacts icon. 2. Click a contact. 3. Press the key > Send Contact Card > Send Using Bluetooth. To receive a contact card, in the Do you want to receive the incoming data dialog box that appears on the receiving device's screen, click Yes. 250 User Guide Bluetooth technology Rename a paired Bluetooth enabled device 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a paired Bluetooth enabled device. 4. Press the 5. 6. Press the In the Device Name field, change the name for the Bluetooth enabled device. key > Device Properties. key > Save. Delete a paired Bluetooth enabled device To perform this task, you must first disconnect your BlackBerry smartphone from the Bluetooth enabled device. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a paired Bluetooth enabled device. 4. Press the key > Delete Device. Make your smartphone discoverable If you make your BlackBerry smartphone discoverable, other Bluetooth enabled devices can detect your smartphone. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Set the Discoverable field to 2 Minutes. After 2 minutes, the Discoverable field switches to No automatically. Related information I can't pair with a Bluetooth enabled device, 37 Bluetooth technology options Bluetooth profiles Depending on your BlackBerry smartphone model and wireless network, some profiles might not be supported. Option Description Audio Source (A2DP) This profile allows you to output audio from your BlackBerry smartphone to Bluetooth enabled devices that support stereo audio such as stereo headsets, speakers, and car kits. A/V Remote Control
(AVRCP) This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry smartphone. 251 User Guide Option Data Transfer Bluetooth technology Description This service allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files. Desktop Connectivity This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data. Dial-Up Networking
(DUN) This profile allows you to use your BlackBerry smartphone as a modem when it is connected to a Bluetooth enabled computer. Handsfree (HFP) Headset (HSP) Message Access Profile (MAP) Serial Port Profile SIM Access Wireless Bypass This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets and car kits that support the Handsfree profile. This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled headsets that support the Headset profile. This profile allows you to use a Bluetooth enabled car kit with your BlackBerry smartphone to notify you of new messages. This profile can also help you read, delete, browse, compose, and send messages. This profile allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support desktop connectivity, wireless bypass, and data transfer. If your BlackBerry smartphone uses a SIM card, this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your BlackBerry smartphone so that you can make and receive calls using the car kit. When you use this feature, data services (browser service, email messaging, PIN messaging, and MMS messaging) are not available on your smartphone, and phone services are accessible only through the car kit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generated by the car kit, on your BlackBerry smartphone. This service allows you to connect your BlackBerry smartphone to a Bluetooth enabled computer that is running the BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network. To use this service, your email account must use a BlackBerry Enterprise Server. Turn off a Bluetooth profile 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. 5. Press the In the Services section, clear the checkbox beside one or more Bluetooth profiles. key > Options. key > Save. Related information Bluetooth profiles, 251 252 User Guide Bluetooth technology Prevent your smartphone from making contacts available to other Bluetooth enabled devices 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. Change the Contacts Transfer field. 5. Press the key > Options. key > Save. To allow your BlackBerry smartphone to make contacts available to other Bluetooth enabled devices again, change the Contacts Transfer field to All. Restrict outgoing calls 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. Set the Allow outgoing calls field to Never or If Unlocked. 5. Press the key > Options. key > Save. Change the pairing name for your BlackBerry smartphone 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. 5. Press the In the Device Name field, type a name for your BlackBerry smartphone. key > Options. key > Save. Turn off Bluetooth connection notification 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. Clear the LED Connection Indicator check box. 5. Press the key > Options. key > Save. To turn on Bluetooth connection notification again, select the LED Connection Indicator check box. Turn off the prompt that appears when connecting or pairing 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Highlight a paired Bluetooth enabled device. 4. Press the key > Device Properties. 253 User Guide Bluetooth technology 5. Set the Trusted field to Yes. 6. Press the key > Save. To turn on the prompt again, set the Trusted field to Prompt. Set the message types that your Bluetooth enabled car kit notifies you of To perform this task, your Bluetooth enabled car kit must support the Message Access Profile (MAP). For more information about using Bluetooth technology with your car, see the documentation that came with your car kit. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. Select the checkbox beside one or more message types. key > MAP Options. Encrypt data that you send or receive using Bluetooth technology To perform this task, the paired Bluetooth enabled device must support data encryption. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. Select the Encryption checkbox. 5. Press the key > Options. key > Save. Turn off automatic reconnection to Bluetooth enabled devices By default, when you turn on your BlackBerry smartphone, your smartphone attempts to connect to the last Bluetooth enabled device that you used. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Bluetooth Connections. 3. Press the 4. Clear the Connect on Power Up checkbox. 5. Press the key > Options. key > Save. Troubleshooting: Bluetooth technology I can't pair with a Bluetooth enabled device Try the following actions:
254 User Guide Bluetooth technology Verify that your BlackBerry smartphone is compatible with the Bluetooth enabled device. For more information, see the documentation that came with the Bluetooth enabled device. If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device. If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphone discoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphone discovering the car kit. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your smartphone for 2 minutes. Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the the Encryption checkbox. Press the
> Devices Properties. Clear key > Save. Related information Make your smartphone discoverable, 251 My list of paired Bluetooth devices doesn't appear Try the following actions:
Verify that Bluetooth technology is turned on. Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list. Related information Turn on or turn off Bluetooth technology, 248 Pair with a Bluetooth enabled device, 248 I can't type a passkey on a Bluetooth enabled device If you can't type a passkey on a Bluetooth enabled device, the passkey might already be defined. On your BlackBerry smartphone, in the Enter passkey for <device name> field, try typing 0000. I lose my connection with a Bluetooth enabled car kit Try the following actions:
Verify that your car kit is using the latest software version available. For more information about your Bluetooth enabled car kit's software version, see the documentation that came with your car kit. Move your BlackBerry smartphone to another location in your vehicle or turn your smartphone to face another direction. The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection. 255 User Guide Bluetooth technology I can't share contacts with a paired Bluetooth enabled device Try the following:
Verify that Bluetooth technology is turned on. Verify that your BlackBerry smartphone is paired with the Bluetooth enabled device. Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled. Verify that your BlackBerry smartphone is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile. For more information about supported profiles, see the documentation that came with the Bluetooth enabled device. Related information Turn on or turn off Bluetooth technology, 248 Pair with a Bluetooth enabled device, 248 Share contacts with a paired Bluetooth enabled car kit, 249 256 User Guide NFC technology NFC technology How to: NFC technology About NFC technology If your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchange information between your BlackBerry smartphone and smart accessories, smart payment terminals, and smart access points. You can also use NFC technology to save, view, create, or change smart tags. Depending on your wireless service provider and the applications you have added to your smartphone, you might be able to use your smartphone as a transit pass, an access pass, or a credit card by tapping the smart tag reader on the back of your smartphone against a smart access point or smart payment terminal, subject to applicable terms and conditions from the particular vendor. To use NFC technology on your smartphone, your smartphone must be within approximately 1 in. (2.5 cm) of the smart payment terminal, smart accessory, smart access point, or smart tag that you want to exchange information with. For functions such as viewing smart tags or connecting to smart accessories, NFC technology must be turned on and the backlight on your smartphone must be turned on. For payment transactions, you can use NFC technology on your smartphone even if your smartphone is locked, the backlight is turned off, or your smartphone is turned off. When you try to make a payment transaction using NFC technology, you are prompted to enter the password or PIN that is associated with your credit card or payment application. Turn on or turn off NFC technology On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. To turn on NFC technology, select the NFC checkbox. To turn off NFC technology, clear the NFC checkbox. Related information My smartphone doesn't respond to NFC technology, 259 Connect to or disconnect from a smart accessory Do one of the following:
To connect to a smart accessory, tap the smart tag reader on the back of your BlackBerry smartphone against the smart accessory. If necessary, click Pair with Bluetooth. If necessary, enter your smartphone password. To disconnect from a smart accessory, tap the smart tag reader on the back of your smartphone against the connected smart accessory. 257 User Guide NFC technology Smart tags About smart tags Organizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the smart tag reader on the back of your BlackBerry smartphone against a smart tag, your smartphone views the smart tag and presents you with the options to view or delete the smart tag. Smart tags can contain a range of information including web addresses, telephone numbers, email addresses, coupons, graphics, media files, event details, and more. View, save, or delete a smart tag When you tap the smart tag reader on the back of your BlackBerry smartphone against a smart tag, your smartphone automatically saves the smart tag in the Smart Tags application along with the date, time, and location of where you saved the smart tag from. Do one of the following:
To view and save a new smart tag, tap the smart tag reader on the back of your smartphone against a smart tag. Click View. To view a saved smart tag, in the Applications folder, click the Smart Tags icon. Click a smart tag. To delete a saved smart tag, in the Applications folder, click the Smart Tags icon. Highlight a smart tag. Press the key > Delete. Create a smart tag You can create a smart tag so that you can quickly share information with other NFC-enabled device users. When you create a smart tag, depending on the information that you include, the smart tag provides the option to open a webpage, call a phone number, send a text or email message, open an application, or view a location on a map. 1. 2. Press the In the Applications folder, click the Smart Tags icon. key > Create Tag. To create a smart tag that presents the option to call a phone number, send a text message, or add a phone number to a contact list, in the URL field, type tel: and a phone number. To create a smart tag that presents the option to send a text message, in the URL field, type sms: and a phone number. To create a smart tag that presents the option to send an email, view a contact's information, or send a text message with an attachment , in the URL field, type mailto: and an email address. To create a smart tag that presents the option to visit a webpage, open an application, or view a map location, in the URL field, type http:// or https:// and a web address. 3. Press the key > Save. Share a smart tag To perform this task, NFC technology must be turned on and the Smart Tags application. 1. In the Applications folder, click the Smart Tags icon. 258 indicator must appear on the screen when you open the User Guide NFC technology 2. Click a smart tag. 3. Tap the smart tag reader of an NFC-enabled device against the smart tag reader on the back of your BlackBerry smartphone NFC technology options Play a sound alert when NFC technology makes a connection You can set your BlackBerry smartphone to play a sound alert when NFC technology connects to a smart accessory, views a smart tag, or exchanges information with a smart payment terminal or smart access point. 1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Near Field Communication. 3. Select the Play Sound Alert on Tap checkbox. 4. Press the key > Save. Disable NFC payment transactions when your smartphone is turned off, locked, or the backlight is off By default, you can use NFC technology on your BlackBerry smartphone to make purchases even if your smartphone is locked, the backlight is turned off, or your smartphone is turned off. 1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon. 2. Click Networks and Connections > Near Field Communication. To disable NFC payment transactions when your smartphone is locked or the backlight is off, under the Allow NFC Card Transactions section, clear the When Locked or Backlight is Off checkbox. To disable NFC payment transactions when your smartphone is turned off, under the Allow NFC Card Transactions section, clear the When Powered Off checkbox. 3. Press the key > Save. Troubleshooting: NFC technology NFC doesn't appear on the Manage Connections screen If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. My smartphone doesn't respond to NFC technology Try the following actions:
Verify that NFC technology is turned on. 259 User Guide NFC technology If you are trying to make a payment transaction using NFC technology and your BlackBerry smartphone's backlight is off or your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight is off or the smartphone is off. If you are trying to make a payment transaction using NFC technology, verify that the Smart Tags application isn't running. If the Smart Tags application is open, you can't make payment transactions using NFC technology. Related information Turn on or turn off NFC technology, 257 260 User Guide Smart accessories Smart accessories About the Smart Accessories application You can change how your BlackBerry smartphone functions when you connect it to a dock, charger, or charging pod by creating a dock profile to identify the dock or charger in the Smart Accessories application. For example, you might be able to identify a dock as a bedside dock so that when you connect your smartphone, your smartphone's sound profile turns off, and your smartphone's alarm clock turns on. Set up a new dock The first time you connect your BlackBerry smartphone to a dock, charger, or charging pod, you're prompted to set the behavior of your smartphone for each time it connects. If you choose not to set the behaviour of your smartphone you'll be prompted again the next time you connect your smartphone to the dock, charger, or charging pod. If you remove your smartphone from the dock, charger, or charging pod while the configuration screen is displayed on your smartphone, the configuration screen will remain open. 1. 2. In the Smart dock dialog box, click Configure. In the Dock Name field, type a name for your dock profile. To turn on an application when you connect your smartphone, in the Start Application drop-down list, click an application. To change the sound profile when you connect your smartphone, in the Sound Profile drop-down list, click a sound profile. To turn on or turn off the mobile network when you connect your smartphone, in the Mobile Network drop-down list, click On or Off. To turn on or turn off the Wi-Fi connection when you connect your smartphone, in the Wi-Fi drop-down list, click On or Off. To turn on or turn off Bluetooth technology when you connect your smartphone, in the Bluetooth drop-down list, click On or Off. 3. Press the key > Save. Change a dock profile To perform this task you must have a dock profile saved on your BlackBerry smartphone. You can change the applications that open, the sound profile, or whether the mobile network, Wi-Fi network, or Bluetooth technology turns on or turns off when you connect your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. 261 User Guide Smart accessories 3. Click a dock profile. 4. Change the dock settings. 5. Press the key > Save. Delete a saved dock profile 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Smart Accessories. 3. Highlight a dock profile. 4. Press the key > Delete. 262 User Guide Power and battery Power and battery How to: Power and battery Turn off your smartphone Depending on your theme, the location or name of the Power Off icon might differ from the location or name in this task. If you haven't set your BlackBerry smartphone to turn on and turn off automatically at specific times, press and hold the key. If you have set your smartphone to turn on and turn off automatically at specific times, on the Home screen or in a folder, click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full Power Off. If you want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click Turn Off. Set your smartphone to turn on and turn off automatically 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Auto On/Off. 3. 4. Specify the times when your BlackBerry smartphone should turn on and turn off on weekdays. 5. 6. Specify the times when your smartphone should turn on and turn off on weekends. 7. Press the In the Weekend section, select the Enabled checkbox. In the Weekday section, select the Enabled checkbox. key > Save. Reset your smartphone Remove and reinsert the battery. Check the battery power level 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Device and Status Information. Tips: Extending battery life For full instructions, click the links under Related information at the bottom. Set your BlackBerry smartphone to turn on and turn off automatically. On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off. 263 User Guide Power and battery You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on. Set backlighting to remain on for a shorter period of time, and lower its brightness. On the Home screen or in a folder, click the Options icon. Click Display > Screen Display. Turn off network connections you aren't using. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox. Close apps when you're finished with them. In an app, press the key > Close. When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power. Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone. Delete the original text from a reply message. If your smartphone has a camera flash, turn off the flash. Keep your battery connections clean. Keeping the battery clean extends the life of your battery. Related information Delete the original text from a reply message, 80 Change your ring tone, notifiers, or reminders, 31 Turn on or turn off a network connection, 234 Set options for backlighting, 211 Set your smartphone to turn on and turn off automatically, 263 On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts. When you are replying to a message, press the Delete Original Text. key >
On the Home screen, click the Camera icon. Click the flash icon at the bottom of the screen until the flash off indicator appears. Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone. 264 User Guide Storage space and media cards Storage space and media cards How to: Storage space and media cards About media cards Depending on your BlackBerry smartphone model, you can insert a microSD media card into your smartphone to take videos and increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, or pictures. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. Supported media cards Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported. Turn on or turn off media card support When you turn off media card support, your BlackBerry smartphone can't access the files that are on your media card. This might be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than your media card. 1. On the home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Select or clear the Media Card Support checkbox. 4. Press the key > Save. Back up smartphone data to your media card To perform this task you must have a media card inserted in your BlackBerry smartphone. If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. CAUTION: If you perform this task, any existing data on your media card is deleted and replaced with your smartphone data. 1. On the home screen, click the Setup icon. 2. In the Setup section, click Device Switch > Using a Media Card > Save Data. To back up smartphone data including email, select the Save emails option. To back up smartphone data excluding email, select the Don't save emails option. 3. Click Continue. 4. To set a password for your data, in the Password field, enter a password. 5. 6. Click Save. In the Confirm field, re-enter the password. 265 User Guide Storage space and media cards Related information Restore smartphone data from your media card, 266 Restore smartphone data from your media card If you have backed up your BlackBerry smartphone data to your media card, you should be able to restore the data to your smartphone. 1. On the home screen, click the Setup icon. 2. 3. 4. Click Enter. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue. In the Password field, enter the password you set when you backed up your smartphone data. Related information Back up smartphone data to your media card, 265 View the amount of available storage space on your smartphone 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. Related information The application storage on my smartphone is low, 270 View the amount of storage space used by media files 1. On the Home screen, click the Media icon. 2. Press the key > Memory Use. Change the amount of storage space available for media files To optimize the performance of your BlackBerry smartphone, you can change the amount of storage space that your smartphone allocates for media files. Depending on your BlackBerry smartphone model, this feature might not be supported. 1. On the Home screen, click the Media icon. 2. Press the key > Media Options. To change the maximum amount of storage space available for all media files, change the Built-in Media Storage Limit field. To change the minimum amount of storage space available for pictures, change the Reserved Pictures Memory field. 3. Press the key > Save. 266 User Guide Storage space and media cards Repair files stored on your media card or on your smartphone CAUTION: If you run the repair feature on your BlackBerry smartphone, your smartphone might delete files that have errors from your media card or on your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the 4. Complete the instructions on the screen. key > Repair. If your media card is still not repaired after you run the repair feature, you might want to try formatting it. Related information My smartphone doesn't recognize my media card, 269 Format your media card or built-in media storage Depending on your BlackBerry smartphone model, you might not be able to format your smartphone's built-in media storage. CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-in media storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Storage. 3. Press the 4. Complete the instructions on the screen. key > Format. About compression Compression is designed to reduce the size of your BlackBerry smartphone data while maintaining the integrity of that data. When compression is turned on, your smartphone compresses all smartphone data, including messages, contacts, calendar entries, tasks, and memos. You should keep compression turned on. If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it. About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both. If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your media card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you can access the files on your media card in any smartphone that you insert your media card into, as long as you know the password for the smartphone. 267 User Guide Storage space and media cards Turn on encryption To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone. Depending on the amount of storage space available for storing files on your smartphone, you might not be able to encrypt files on your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. To encrypt data on your smartphone, in the Device Memory section, select the Encrypt checkbox. 4. To encrypt files that are stored on a media card and on your smartphone, in the Media Card section, select the Encrypt checkbox and do one of the following:
To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key. To encrypt files using your smartphone password, change the Mode field to Device Password. To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password &
Device Key. 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files checkbox. 6. Press the key > Save. To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files, in the Media Card section, clear the Encrypt checkbox. Tips: Storage space and media cards Tips: Freeing and conserving storage space Try to maintain at least 10 MB of available application storage on your BlackBerry smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space. Check how much free storage space you have. Close any apps you're not using. Delete unneeded files. Delete browsing history and clear the cache. On the home screen or in a folder, click the Options icon. Click Device > Storage. In an app, press the until the home screen appears. key > Close or press the key On the home screen or in a folder, click the Files icon. Find and highlight a file. Press the key > Delete. On the home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section. 268 User Guide Storage space and media cards Reduce the amount of time that your smartphone stores email messages and calendar entries. On the home screen, click the Messages icon or Calendar icon. Press the key > Options. Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the key > Options > Email Preferences. Receive only the first section of long email messages, and choose whether to download more. On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions. Store files on a media card instead of the smartphone. Reduce the size of pictures you take. Your BlackBerry smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported. On the home screen, click the Camera icon. Press the key > Options. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Copy, move, rename, or delete a file, 128 Receive only the first section of long email messages, 89 Change the size of pictures that you take, 146 View the amount of available storage space on your smartphone, 266 Set how long your smartphone stores messages, 78 Stop storing messages sent from your computer on your smartphone, 88 Stop storing messages sent from your smartphone on your computer, 89 Change how long your smartphone stores calendar entries, 179 Keep an application running in the background and switch to another application, 224 The application storage on my smartphone is low, 270 Troubleshooting: Storage space and media cards My smartphone doesn't recognize my media card Try the following actions:
Verify that your media card is inserted in your BlackBerry smartphone correctly. For more information about inserting a media card into your smartphone, see the printed documentation that came with your smartphone. In your media card options, verify that media card support is turned on. In your media card options, if there's a message to format your media card, disconnect your smartphone from your computer. Format your media card. CAUTION: Formatting your media card will delete all the files from it. 269 User Guide Storage space and media cards The application storage on my smartphone is low When the application storage available on your BlackBerry smartphone is low, your smartphone displays a dialog box that lists applications and languages that you don't use frequently. You can delete applications and languages in this list. Try the following actions:
Verify that you have deleted old email messages or text messages, especially messages with attachments. Verify that you have deleted contacts that are already in your organization's contact list. Verify that you have deleted media files from your smartphone. If you recently updated your BlackBerry Device Software over the wireless network, verify that you have deleted the previous version of the BlackBerry Device Software. Verify that you have cleared the browser cache. Related information View the amount of available storage space on your smartphone, 266 Tips: Freeing and conserving storage space, 27 270 User Guide Search How to: Search Search Search for an item You can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry smartphone. You can choose to narrrow your search from an app. You can also choose to expand your search to the Internet. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Type your search terms. To stop a search, press the key twice. Search for an item using voice enabled search Voice enabled search might not be available in all languages. To complete this task, your BlackBerry smartphone must be connected to the wireless network. 1. On the Home screen, in the upper-right corner, click the search icon. 2. Click the microphone icon. 3. Say your search terms. To stop a search, press the key twice. Set the types of items that are included in searches 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Search. 3. Specify the types of items that you want to include in searches. 4. Press the key > Save. Change the language for voice enabled search 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Language and Method. 3. Change the Voice Enabled Language field. 4. Press the key > Save. 271 User Guide Search Search for messages You can search for messages on your BlackBerry smartphone. You might also be able to search for messages in the email application on your computer or in another associated email account if your email account uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature. On the Home screen, click the Messages icon. To search for messages based on the subject, highlight a message. Press the To search for messages based on the sender, highlight a message. Press the To perform an advanced search, press the key > Search by > Subject. key > Search by > Sender. key > Search by > Advanced. Specify the search criteria. To save the search criteria, press the key > Save. Click Search. To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced. Press the key > Last. Note: If you search for messages, your smartphone doesn't search attachments. To stop a search, press the key. Message search criteria Field Search Messages Name Appears in Subject Message Include Encrypted Messages 272 Description Specify whether you search for messages that are on your BlackBerry smartphone or for messages that are in an email application on your computer. Specify one or more contacts or email addresses that your smartphone should search for in messages. To widen the search, you can also specify part of a name. Change the type of address field that your smartphone should search in for the name or email address. Specify one or more words that your smartphone should search for in the subject of messages. Specify one or more words that your smartphone should search for in the body of messages. Specify whether your smartphone searches encrypted messages, plain text messages, and digitally signed messages. User Guide Field Service Folder Show Type Search Description If your smartphone is associated with more than one email address, change the email account that your smartphone should search in for messages. Not all email accounts support this feature. Change the folder that your smartphone should search for messages in. Change the status of messages that your smartphone should search for. Change the type of messages that your smartphone should search for. Do more with your message search results 1. 2. Press the In the search results, highlight a message. key. To view more available search results, click Get More Results. To add the message that you highlighted to your message inbox, click Add. To add all the messages from the search results to your message inbox, click Add All. To delete the search results, click Delete Search. To start a new search, click Search by. CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox or the email application on your computer. View, change, or delete a saved search 1. On the Home screen, click the Messages icon. 2. Press the key > Search by > Advanced. 3. Press the key. To view a list of saved searches, click Recall. To change a saved search, click Recall. Highlight a search. Press the Press the key > Save. key > Edit Search. Change the search criteria. To delete a saved search, click Recall. Highlight a search. Press the key > Delete Search. Search for text in a message, in a file, or on a webpage To search for text in a presentation, you must view the presentation in text view or in text and slide view. 273 User Guide Search In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page. 1. 2. Type the text. 3. Press the key on the keyboard. To search for the next instance of the text, press the key > Find Next or Find Next on Page. Search for a contact You can search for contacts in your contact list or, if your email account uses a BlackBerry Enterprise Server, you might also be able to search for contacts in your organization's contact list. 1. On the home screen, click the Contacts icon. To search for a contact in your contact list, type all or part of a contact's name. To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name. Click OK. 2. Highlight a contact. 3. Press the key. To view information for a contact, click View. To add a contact from your organization's contact list to your contact list, click Add to Contacts. To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts. To view the next 20 matches in your organization's contact list, click Get More Results. To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve. To delete the search results after you have searched your organization's contact list, click Delete Lookup. To start a new search when you are searching your organization's contact list, click Lookup. Troubleshooting: Search I don't get any voice enabled search results Try one of the following:
Verify that your BlackBerry smartphone has a strong connection to the wireless network. Verify that the correct language is set for voice enabled search. Related information Check the status of network connections and services, 234 274 User Guide SIM card SIM card Depending on your wireless service provider and wireless network, your BlackBerry smartphone might not use a SIM card. How to: SIM card Add a contact to your SIM card 1. 2. Press the 3. Type the contact information. 4. Press the In the contact list, press the key > New. key > Save. key > SIM Phone Book. Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network, this feature might not be supported. 1. 2. Press the In the contact list, press the key > Copy All To Contacts. key > SIM Phone Book. Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry smartphone does not copy the SIM card contact. In the contact list, click a contact. Copy a contact from your contact list to your SIM card 1. 2. Highlight a phone number. 3. Press the 4. Press the key > Copy to SIM Phone Book. key > Save. Store SIM card contacts on your wireless service provider's contact backup server Depending on your wireless service provider and your wireless service plan, you might be able to store your contacts on your wireless service provider's contact backup server. For more information, contact your wireless service provider. 275 User Guide SIM card Replace or merge contacts on your wireless service provider's contact backup server In order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you must have backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a new SIM card in your BlackBerry smartphone, you can choose to replace or merge that SIM card's phone book with the contacts that you have backed up on your wireless service provider's contact backup server. Insert a new SIM card into your smartphone or switch your SIM card. 1. 2. On the home screen, click the Contacts icon. 3. When prompted to sign up for contact backup service, select Yes. To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contact backup server, click Delete. To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contact backup server, click Do Not Delete. 4. Click Next. Change or delete a SIM card contact key > SIM Phone Book. 1. 2. Highlight a contact. In the contact list, press the To change a SIM card contact, press the To delete a SIM card contact, press the key > Edit. Change the contact information. Press the key > Delete. key > Save. Store text messages on your SIM card Depending on your wireless service provider and wireless network, this feature might not be supported. If your BlackBerry smartphone uses a SIM card and you set your SIM card to store text messages, your text messages still appear in the Messages application. 1. On the Home screen, click the Messages icon. 2. Press the 3. Select the Leave Messages On SIM Card checkbox. 4. Press the key > Options. key > Save. To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox, your text messages are deleted from your SIM card. Change the display name for a phone number If your SIM card supports more than one phone number, you can personalize the display name for your phone numbers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 276 User Guide SIM card 3. Highlight a phone number. 4. Press the 5. Type a display name for the phone number. 6. Press the key on the keyboard. key > Edit SIM Phone Number. About SIM card security You can protect your SIM card with a PIN code to add another level of security to your BlackBerry smartphone. If you lock your SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM card in another device, you must type the PIN code. Protect your SIM card with a PIN code To get your SIM card PIN code, contact your wireless service provider. Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Press the 4. Type your SIM card PIN code. 5. Press the key > Enable Security. key on the keyboard. Change the SIM card PIN code 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > SIM Card. 3. Press the key > Change PIN2 Code. 277 User Guide Security Security How to: Security Security basics About the smartphone password If you set a BlackBerry smartphone password, you'll be prompted to enter your password to unlock your smartphone. If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone deletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses a BlackBerry Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card might be deleted as well. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Set a smartphone password, 278 I forget my smartphone password, 36 My smartphone prompts me to make an emergency call when I type a password, 309 Set a smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. You can reset your password without knowing your current password by deleting all your smartphone data. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Click Set Password. 4. Type a password. 5. Press the key > Save. To turn off your smartphone password, clear the Enable checkbox. Related information About backing up and restoring smartphone data, 173 About the smartphone password, 278 I forget my smartphone password, 36 278 User Guide Security Delete smartphone data, third-party applications, or media card files, 280 Change the smartphone password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password > Change Password. Lock or unlock your smartphone You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry smartphone password, you can also lock your smartphone with a password. Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically. Do one of the following:
To lock the keyboard, press the To unlock the keyboard, press the key on the top of your smartphone. key again. To lock your smartphone with a password, on the home screen or in a folder, click the icon. To unlock your smartphone, enter your password. Press the key on the keyboard. Lock your smartphone when you insert it in the holster 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Select the Lock Handheld Upon Holstering checkbox. 4. Press the key > Save. Change the amount of time before your smartphone locks Depending on the options that your administrator sets, you might not be able to perform this task. For more information, contact your administrator. If you set a BlackBerry smartphone password, you can choose whether your smartphone locks automatically after a certain period of time. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Change the Lock After field. Set a limit for smartphone password attempts 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. Change the Number of Password Attempts field. 4. Press the key > Save. 279 User Guide Security Delete smartphone data, third-party applications, or media card files Before you delete your BlackBerry smartphone data or media card files, consider backing up these items so that you have a copy on your computer. CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete. You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Security Wipe. To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts, Etc checkbox. To delete all third-party applications that you have added, select the User Installed Applications checkbox. To delete all files from your media card, select the Media Card checkbox. 3. Type blackberry. 4. Click Wipe Data. If you're preparing your smartphone for resale and you have an email account that uses the BlackBerry Internet Service, to prevent messages from this account from being sent to your smartphone, contact your wireless service provider to disassociate the account from your smartphone. Password Keeper About the Password Keeper Use the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwords with a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords. You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols. Add, change, or delete a password in the Password Keeper On the Home screen or in the Applications folder, click the Password Keeper icon. To add a password, press the To change a password, highlight a password. Press the key > New. Type the password information. Press the key > Save. key > Open. Change the password information. Press the key > Save. To delete a password, highlight a password. Press the key > Delete. Change the Password Keeper password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Change Password. Set a limit for password attempts in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 280 User Guide Security key > Options. 2. Press the 3. Change the Password Attempts field. 4. Press the key > Save. Copy a password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Highlight a password. 3. Press the key > Copy Username or Copy Password. To clear the clipboard, press the Note: Passwords are not encrypted when they are on the clipboard. key > Clear Clipboard. Prevent password copying 1. On the home screen or in the Applications folder, click the Password Keeper icon. 2. Press the 3. 4. Press the In the Password Entries section, clear the Allow Clipboard Copy checkbox. key > Options. key > Save. Hide or show passwords in the Password Keeper 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the key > Options. To hide passwords in the Password Keeper, clear the Show Password checkbox. To show passwords in the Password Keeper again, select the Show Password checkbox. 3. Press the key > Save. Generate a random password 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the 3. Press the 4. Press the key > New. key > Random Password. key > Save. Set criteria for randomly generated passwords 1. On the Home screen or in the Applications folder, click the Password Keeper icon. 2. Press the 3. Set the random password fields. 4. Press the key > Options. key > Save. 281 User Guide Security Encryption About encrypting data on your smartphone When encryption for data on your BlackBerry smartphone is turned on, your smartphone uses a private key to encrypt data as it is stored on your smartphone, including data that your smartphone receives when it's locked. Your smartphone decrypts data as you access it. You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call when your smartphone is locked, the caller name doesn't appear on the screen. If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of your smart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide your smartphone password and also connect your smartphone to your smart card reader. When you lock your smartphone, an open lock indicator appears at the top of the screen to indicate that your smartphone is in the process of securing your data, which includes deleting a copy of the private key from the temporary smartphone memory. A lock indicator appears at the top of the screen when your smartphone has deleted the key. About file encryption File encryption is designed to protect files that you store on your BlackBerry smartphone and on a media card that can be inserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption key that your smartphone generates, your smartphone password, or both. If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your media card when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you can access the files on your media card in any smartphone that you insert your media card into, as long as you know the password for the smartphone. Turn on encryption To encrypt data on your BlackBerry smartphone, you must set a password for your smartphone. Depending on the amount of storage space available for storing files on your smartphone, you might not be able to encrypt files on your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. To encrypt data on your smartphone, in the Device Memory section, select the Encrypt checkbox. 4. To encrypt files that are stored on a media card and on your smartphone, in the Media Card section, select the Encrypt checkbox and do one of the following:
To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key. To encrypt files using your smartphone password, change the Mode field to Device Password. To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password &
Device Key. 5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files checkbox. 282 User Guide Security 6. Press the key > Save. To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encrypting files, in the Media Card section, clear the Encrypt checkbox. Set encryption strength If encryption of data that is stored on your BlackBerry smartphone is turned on, you can set the strength of the encryption that your smartphone uses to protect data that you receive when your smartphone is locked. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. Change the Strength field. 4. Press the key > Save. Use a certificate to encrypt the encryption keys on your smartphone To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supports this feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Encryption. 3. Select the Two-factor Protection checkbox. 4. Press the key > Save. About encryption keys If your BlackBerry smartphone is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector, your smartphone is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your smartphone. You should generate a new encryption key every 2 weeks. Generate an encryption key To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information. 3. Highlight a service. 4. Press the key. 5. Click Regenerate Encryption Key. 283 User Guide Security Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone. Examples of sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAP authentication passwords, and data from certificate and key searches. When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in the following situations:
When you insert your smartphone in a holster When you do not use your smartphone for a specified period of time When you synchronize with your computer When you change the time or the time zone for your smartphone When you lock your smartphone Turn on memory cleaning 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. Select the Enable checkbox. 4. Press the key > Save. Change when your smartphone deletes sensitive data from the temporary smartphone memory 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. To prevent your BlackBerry smartphone from deleting sensitive data when you insert your smartphone in a holster, clear the Clean When Holstered checkbox. To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period of time, clear the Clean When Idle checkbox. To change how long your smartphone waits after you stop using it before it deletes sensitive data, change the Idle Timeout field. 3. Press the key > Save. Delete sensitive application data from the temporary smartphone memory 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. To delete sensitive data for all applications, in the Memory to Clean section, click Clean. 284 User Guide Security Create a shortcut for the memory cleaning application 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Memory Cleaning. 3. Select the Place Memory Cleaner Shortcut on Home Screen checkbox. 4. Press the key > Save. The Memory Cleaner icon appears on the home screen or in the Applications folder. Certificates About certificates A certificate is a digital document that binds the identity and public key of a certificate subject. If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile that is provided by your administrator. The certification authority signs the certificate to verify that it can be trusted. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. Certificate basics Download a certificate from an LDAP-enabled server or DSML-enabled server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the 4. Specify the search criteria. 5. Press the 6. Click a certificate. 7. Click Add Certificate to Key Store. key > Fetch Certificates. key > Search. Related information I can't download a certificate, 309 About certificate enrollment If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download certificates over the wireless network using a certification authority profile provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. When you enroll with a certification authority profile, a new certificate is downloaded to your BlackBerry smartphone and added to your certificate list. The certification authority profile shows the status of the certificate. If the certificate is scheduled to expire soon you can re-enroll with the certification authority profile to receive an updated certificate. 285 User Guide Security Download a certificate from a certification authority If your administrator has provided you with a certification authority profile, you can enroll with the profile to download a certificate to your BlackBerry smartphone. If the certificate is scheduled to expire soon, you can re-enroll to receive an updated certificate. 1. On the home screen, click the icon. If you don't have the icon, on the home screen or in a folder, click the Options icon. Click Security > Advanced Security Settings > Certificate Enrollment. 2. Click Enroll or Re-enroll. 3. If necessary, type the credentials that your administrator gave you. Related information I can't download a certificate, 309 Import a certificate or PGP key that is saved on your smartphone 1. On the Home screen or in a folder, click the Media icon or Files icon. 2. Find and highlight a certificate or PGP key. 3. Press the key > Import Certificate or Import PGP Key. To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key. Import certificates or PGP keys from a media card 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates > PGP keys. 3. Press the 4. Select the certificates or PGP keys you want to import. 5. Press the key > Import Certificates or Import PGP keys. key > Import Media Card Certs or Import Media Card PGP Keys. To view a certificate or PGP key, highlight the certificate or PGP key. Press the key > View Certificate or View PGP Key. Install a root certificate on your smartphone You might not be able to connect to some Wi-Fi networks until you install a root certificate on your BlackBerry smartphone. You can install the root certificate on your computer, and then use the BlackBerry Desktop Software to synchronize the root certificate between your smartphone and your computer. For more information, see the Help in the BlackBerry Desktop Software, or contact your administrator. View properties for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Click a certificate. 286 User Guide Security Certificate properties Property Revocation Status Trust Status Expiration Date Certificate Type Public Key Type Subject Issuer Serial Number Key Usage Subject Alt Name Signature Algorithm SHA1 Thumbprint MD5 Thumbprint Description This field displays the revocation status of the certificate at a specified date and time. This field displays the trust status of the certificate chain. A certificate can be explicitly trusted (the certificate itself is trusted), implicitly trusted (the root certificate in the certificate chain is trusted on your BlackBerry smartphone), or not trusted (the certificate isn't explicitly trusted and the root certificate in the certificate chain isn't trusted or doesn't exist on your smartphone). This field displays the expiration date of the certificate, as specified by the certificate issuer. This field displays the certificate format. Your smartphone supports X.509 and WTLS certificate formats. This field displays the standard to which the public key complies. Your smartphone supports RSA, DSA, Diffie-
Hellman, and ECC keys. This field displays information about the certificate subject. This field displays information about the certificate issuer. This field displays the certificate serial number in hexadecimal format. This field displays approved uses of the public key. This field displays an alternate email address for the certificate subject, if an alternate email address is available. This field displays the algorithm that the certificate issuer used to generate the digital signature. This field displays the SHA-1 digital thumbprint of the certificate. This field displays the MD5 digital thumbprint of the certificate. 287 User Guide Security View one type of certificate in the certificate list 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the 4. Click one of the following menu items:
key. Show Personal Certificates Show Others' Certificates Show CA Certificates Show Root Certificates To view all the certificates on your BlackBerry smartphone, press the key > Show All Certificates. Send a certificate When you send a certificate, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Send via Email or Send via PIN. Delete a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Delete. View the certificate chain for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Show Chain. Certificate status Status indicators for certificates and certificate authority profiles Status indicators for certificates 288 User Guide Security Indicator Description The certificate has a corresponding private key that is stored on your BlackBerry smartphone or a smart card. The certificate chain is trusted and valid, and the revocation status of the certificate chain is good. The revocation status of the certificate chain is unknown, or a public key for a certificate in the certificate chain is weak. The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked, expired, not valid, or can't be verified. Status indicators for certificate authority profiles Indicator Description A valid certificate is associated with the certificate authority profile. A new certificate is being retrieved because the current certificate is scheduled to expire soon. The enrollment request is pending approval from the certificate authority. Enrollment with the certificate authority profile is pending because an action from the user is required to continue, or because enrollment is scheduled to occur later. Enrollment with the certificate authority profile is required and will occur automatically. Check the revocation status of a certificate or certificate chain 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the key > Fetch Status or Fetch Chain Status. Change the trust status of a certificate Depending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the 5. If you are trusting a certificate, do one of the following:
To trust the highlighted certificate, click Selected Certificate. key > Trust or Distrust. 289 User Guide Security To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain. Revoke a certificate If you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the certificate authority or CRL servers. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the 5. Change the Reason field. 6. Click OK. key > Revoke > Yes. To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold. Certificate revocation reasons Reason Unknown Key Compromise CA Compromise Description The revocation reason does not match any of the predefined reasons. A person who is not the key subject might have discovered the private key value. Someone might have revealed the private key of the certificate issuer. Change in Affiliation The certificate subject no longer works for the organization. Superseded A new certificate is replacing an existing certificate. Cessation of Operation The certificate subject no longer requires the certificate. Certificate Hold You want to revoke the certificate temporarily. Certificate options Change the display name for a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the 5. Type a display name for the certificate. 6. Click OK. key > Change Label. 290 User Guide Security Add an email address to a certificate 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Highlight a certificate. 4. Press the 5. Press the 6. Do one of the following:
key > Associate Addresses. key > Add Address. Click a contact. Click Use Once. Type an email address. Press the 7. Press the key > Save. key on the keyboard. Turn off the display name prompt that appears when you add a certificate to the key store 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the 4. Press the 5. Clear the Prompt for Label checkbox. 6. Press the key > Fetch Certificates. key > Options. key > Save. When you add a certificate, your BlackBerry smartphone uses the certificate subject as the name for the certificate. Turn off the fetch status prompt that appears when you add a certificate to the key store 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the 4. Press the key > Fetch Certificates. key > Options. To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field to Yes. To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No. 5. Press the key > Save. Change how often a certification authority profile checks certificate status Depending on your organization, you might be able to change how often a certification authority profile checks the status of its certificate. If the certificate is scheduled to expire soon, you can re-enroll with the certification authority profile to receive an updated certificate. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Enrollment. 3. Change the Certificate Revocation Check Interval field. 291 User Guide Security 4. Press the key > Save. PGP keys About PGP keys If your work email account uses a BlackBerry Enterprise Server that supports this feature, you can download PGP keys over the wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for a certificate might be required and might also occur automatically. PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone if you're already sending and receiving PGP messages on your computer. PGP key basics Download a PGP key from an LDAP-enabled server If you use the PGP Universal Server, you might not be able to download PGP keys from an LDAP-enabled server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Press the 4. Specify the search criteria. 5. Press the 6. Click a PGP key. 7. Click Add PGP Key to Key Store. key > Fetch PGP Keys. key > Search. Related information I can't download a PGP key from an LDAP-enabled server, 309 Download a personal PGP key from the PGP Universal Server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Download Keys. Download an updated PGP key from an LDAP-enabled server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP key. 4. Press the key > Fetch Updated PGP Key. Import a certificate or PGP key that is saved on your smartphone 1. On the Home screen or in a folder, click the Media icon or Files icon. 292 User Guide Security 2. Find and highlight a certificate or PGP key. 3. Press the key > Import Certificate or Import PGP Key. To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key. Import certificates or PGP keys from a media card 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates > PGP keys. 3. Press the 4. Select the certificates or PGP keys you want to import. 5. Press the key > Import Certificates or Import PGP keys. key > Import Media Card Certs or Import Media Card PGP Keys. To view a certificate or PGP key, highlight the certificate or PGP key. Press the key > View Certificate or View PGP Key. View properties for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Click a PGP key. 4. Click View Subkey. PGP key properties Property Revocation Status Trust Status Creation Date Expiration Date Email Address Public Key Type Description This field displays the revocation status of the PGP key at a specified date and time. This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (the PGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key on your BlackBerry smartphone), or not trusted (the PGP key isn't explicitly trusted and isn't associated with a trusted PGP key on your smartphone, and a chain of digital signatures to a trusted key doesn't exist). This field displays the date that the PGP Universal Server generated the PGP key. This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key. This field displays the email address that is associated with the PGP key. Multiple Email Address fields might appear. This field displays the standard to which the public key complies. Your smartphone supports RSA, DSA, and Diffie-Hellman keys. Key Usage This field displays approved uses of the PGP key. 293 User Guide Property Fingerprint Description This field displays the PGP key fingerprint in hexadecimal format. Security Send a PGP key When you send a PGP key, your BlackBerry smartphone sends the public key, but doesn't send the corresponding private key. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Highlight a PGP key. 4. Press the key > Send via Email or Send via PIN. Delete a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP key. 4. Press the key > Delete. Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry smartphone downloads from the PGP Universal Server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the key > Clear Universal Cache. The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server. PGP key status PGP key status indicators Indicator Description The PGP key has a corresponding private key that is stored on your BlackBerry smartphone. The PGP key is trusted and valid, and the revocation status of the PGP key is good. The revocation status of the PGP key is unknown or the key is weak. 294 User Guide Security Indicator Description The PGP key is untrusted, revoked, expired, not valid, or can't be verified. Check the revocation status of a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP key. 4. Press the key > Fetch Status. Change the trust status of a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP key. 4. Press the key > Trust or Distrust. Revoke a PGP key If you revoke a PGP key, the PGP key is revoked only in the key store on your BlackBerry smartphone. Your smartphone doesn't update the revocation status on the PGP Universal Server. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Highlight a PGP key. 4. Press the 5. Change the Reason field. 6. Click OK. key > Revoke > Yes. PGP key revocation reasons Reason Unknown Superseded Key Compromise Key Retired User ID Invalid Description The revocation reason does not match any of the predefined reasons. A new PGP key is replacing an existing PGP key. A person who is not the key subject might have discovered the private key value. The PGP key is no longer used. The user information for the PGP key is not valid. 295 User Guide Security PGP key options Change the display name for a PGP key 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Highlight a PGP key. 4. Press the key > Change Label. 5. Type a display name for the PGP key. 6. Click OK. Turn off the display name prompt that appears when you add a PGP key to the key store 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > PGP Keys. 3. Press the 4. Press the 5. Change the Prompt for Label field to No. 6. Press the key > Fetch PGP Keys. key > Options. key > Save. When you add a PGP key, your BlackBerry smartphone uses the name that the PGP Universal Server set for the key when it generated the key. Turn off the fetch status prompt that appears when you add a PGP key to the key store 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > PGP. 3. Press the 4. Press the key > Fetch PGP Keys. key > Options. To download the revocation status of a PGP key when you add it to the key store, change the Fetch Status field to Yes. To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No. 5. Press the key > Save. Certificate servers Add a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Press the 4. Specify information for the certificate server. key > New Server. 296 User Guide Security 5. Press the key > Save. Change connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4. Press the 5. Change the connection information for the certificate server. 6. Press the key > Save. key > Edit. Connection options for OCSP and CRL servers Option Friendly Name Server URL Description Type a display name for the certificate server. Type the web address of the certificate server. Connection options for LDAP-enabled servers and DSML-enabled servers Option Friendly Name Server Name Base Query Port Authentication Type Connection Type Description Type a display name for the server. Type the network address of the server. Type the base query information for the server using X.509 certificate syntax (for example, o=test.rim.net). Type the port number for your organizations network. The default port number is 389. Specify whether you must log in to the server. Specify whether your BlackBerry smartphone uses an SSL connection or a TLS connection to connect to the server. Send connection information for a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4. Press the key > Email Server or PIN Server. 297 User Guide Security Delete a certificate server 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificate Servers. 3. Highlight a certificate server. 4. Press the key > Delete. Key store About the key store The key store on your BlackBerry smartphone might store the following items:
Personal certificates (certificate and private key pairs) Certificates that you download using the BlackBerry Desktop Software Certificates that you download from an LDAP-enabled server or DSML-enabled server Certificates that you download from a certification authority profile Certificates that you import from your smartphone or a media card Certificates that you add from a message Root certificates that are included in the BlackBerry Desktop Software Personal PGP keys (public and private key pairs) PGP public keys that you download from an LDAP-enabled server PGP public keys that you import from your smartphone or a media card PGP public keys that you add from a message To access items in the key store, you must enter a key store password. If you exceed the number of allowed password attempts, all your smartphone data is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Change the key store password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Press the key > Change Key Store Password. Synchronize the key store password with the smartphone password If you synchronize the key store password with your BlackBerry smartphone password, when you change your smartphone password, the key store password changes to match it automatically. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Use Device Password as Key Store Password field to Yes. 298 User Guide Security 4. Press the key > Save. Change when your smartphone deletes the key store password 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Key Store Password Timeout field. 4. Press the key > Save. To access private keys after your BlackBerry smartphone deletes the key store password, you must type your key store password. Add contacts automatically when you add certificates or PGP keys to the key store You can set your BlackBerry smartphone to add a contact to your contact list using information from a certificate or PGP key in your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automatically create a contact entry with that person's name, organization, phone number, and address. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Select the Add Certificate Email to Contacts checkbox. 4. Press the key > Save. Change the service that your smartphone uses to download certificates Depending on your organization, you might not be able to change the service that your BlackBerry smartphone uses to download certificates. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Change the Certificate Service field. 4. Press the key > Save. Turn off automatic backup and restore of key store data By default, items in the key store on your BlackBerry smartphone are backed up or restored when you back up or restore your smartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your private key from your computer, you can turn off automatic backup and restore of key store data. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Clear the Allow Key Store Backup/Restore checkbox. 4. Press the key > Save. To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox. 299 User Guide Security Change the refresh rate for certificate revocation lists 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. 4. Press the In the Certificate Status section, change the Expires After field. key > Save. Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is older than the time limit that you set. Reject certificate revocation lists from unverified CRL servers 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Key Stores. 3. Clear the Accept Unverified CRLs checkbox. 4. Press the key > Save. Your BlackBerry smartphone rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service can't verify. Smart cards About using a smart card with your smartphone Smart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry smartphone, but you can't import private keys. As a result, private key operations such as signing and decryption use the smart card, and public key operations such as verification and encryption use the public certificates on your smartphone. If you use a smart card certificate to authenticate with your smartphone, after you connect your smart card reader to your smartphone, your smartphone requests authentication from the smart card each time that you unlock your smartphone. You can install multiple smart card drivers on your smartphone, including drivers for microSD smart cards, but you can only authenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer, you must temporarily turn off two-factor authentication or select a different authentication option. If the S/MIME Support Package for BlackBerry smartphones is installed on your smartphone, you can use smart card certificates to send S/MIME-protected messages. Turn on two-factor authentication To perform this task, you must set a password for your BlackBerry smartphone and have the smart card password that you received with your smart card. 1. On the home screen or in a folder, click the Options icon. 300 User Guide Security 2. Click Security > Password. To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field to Smart Card. To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password to unlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device Password checkbox. 3. Press the key > Save. Import a certificate from a smart card 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Certificates. 3. Press the 4. Enter your smart card password. 5. Select the checkbox beside a certificate. 6. Click OK. 7. Enter your key store password. 8. Click OK. key > Import Smart Card Certs. Lock your smartphone when you remove your smart card from your smart card reader 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. 4. Select the Lock On Card Removal checkbox. 5. Press the If necessary, change the User Authenticator field to Smart Card. key > Save. Related information I can't unlock my smartphone using my smart card, 309 About smart password entry If you use advanced authentication and your BlackBerry smartphone password or smart card password is numeric, you might be able to use smart password entry in some password fields. When smart password entry is turned on, your smartphone is designed to remember the format of a password that you type in a password field. When you type the password again, your smartphone applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator appears beside the password field. To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your smartphone. Turn off smart password entry To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. 301 User Guide Security You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smart card password based on the smart password filter that your smartphone applies to password fields. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. 4. Clear the Smart Password Entry checkbox. 5. Press the If necessary, change the User Authenticator field to Smart Card. key > Save. To turn on smart password entry again, check the Smart Password Entry checkbox. Turn off notification for smart card connections 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Smart Card. 3. Clear the LED Session Indicator checkbox. 4. Press the key > Save. To turn on notification for smart card connections, select the LED Session Indicator checkbox. Switch smart password filters In a blank password field, press the key. The indicator for the new smart password filter appears beside the password field. Prerequisites: Using authentication certificates Your BlackBerry smartphone must have the correct smart card driver and smart card reader driver installed. You must have imported a certificate from your smart card that you can use for signing and verification. You must turn on advanced authentication. You must have set a smartphone password. You must have the smart card password that you received with your smart card. Use a certificate to authenticate your smart card To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use your smart card to unlock your smartphone. 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Password. 3. 4. Change the Authentication Certificate field. 5. Press the If necessary, change the User Authenticator field to Smart card. key > Save. 302 User Guide Security To stop using a certificate to authenticate your smart card, change the Authentication Certificate field to None. Check the status of your authentication certificate automatically To perform this task, you must be using a smart card and a password to unlock your BlackBerry smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Password. 3. 4. Change the Certificate Status Check field. 5. Press the If necessary, change the User Authenticator field to Smart Card. key > Save. If your smartphone checks the status of your authentication certificate and finds that it is revoked or expired, your smartphone locks. Store the passphrase for your smart card on your smartphone 1. On the home screen or in a folder, click the Options icon. 2. Click Security > Smart Card. 3. Select the PIN Caching checkbox. 4. Press the key > Save. Your BlackBerry smartphone stores the passphrase for the same length of time as it stores your key store password. VPN settings Depending on the options that your administrator has set for you, this feature might not be supported. About VPN profiles A VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on your organization, you might have more than one VPN profile on your BlackBerry smartphone. For more information about VPN profiles, contact your administrator. Log in to a VPN To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. If you use a software token to log in to a VPN, the software token must be on your smartphone and the software token information that appears in the VPN profile must be correct. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > VPN. 3. To connect to your organization's network, click Log in. 303 User Guide Security Change the user name and password for a VPN profile 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > VPN. 3. Highlight a VPN profile. 4. Press the 5. 6. 7. Press the In the Username field, type a new user name. In the Password field, type a new password. key > Save. key > Edit. About software tokens You might need a software token to log in to a VPN. A software token includes a token code that your smartphone regenerates periodically and a PIN. For more information about software tokens, contact your administrator. Change the software token for a VPN profile To perform this task, the software token that you want to use must be installed on your BlackBerry smartphone. For more information, contact your administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > VPN. 3. Highlight a VPN profile. 4. Press the 5. Change the Software Token Serial Number field. 6. Press the key > Save. key > Edit. Change the PIN for a software token on your smartphone 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Advanced Security Settings > Software Tokens. 3. Click a software token > Specify PIN. Verify security software manually Security self-tests are designed to verify that security software is implemented correctly on your BlackBerry smartphone. The tests should run automatically after you restart your smartphone, but you can also verify security software manually. 1. On the Home screen or in a folder, click the Options icon. 2. Click Security > Security Status Information. 3. Press the key > Verify Security Software. 304 User Guide Security Third-party application control About permissions for third-party applications You or your administrator can set permissions that control how third-party applications on your BlackBerry smartphone interact with the other applications on your smartphone. For example, you can control whether third-party applications can access data or the Internet, make calls, or use Bluetooth connections. If you have added third-party applications to your smartphone, your smartphone is designed to prevent these applications from sending or receiving data without your knowledge. Before a third-party application sends or receives data, you might be prompted to accept or deny the connection request. For a selected application, you can change this prompt for a specific location or resource. Set permissions for a third-party application Note: Changing permissions for third-party applications can significantly affect the operation of applications on your BlackBerry smartphone. For more information about how changing these permissions might affect the operation of the applications on your smartphone, contact your wireless service provider or administrator. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. To set permissions for a specific third-party application, highlight the application. Press the key > Edit Permissions. To set permissions for all third-party applications, press the key > Edit Default Permissions. 3. Expand Connections, Interactions, or User Data. 4. Change the permission fields. 5. Press the key > Save. Related information Interaction permissions for third-party applications, 306 Data permissions for third-party applications, 307 Reset connection permissions for third-party applications 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. 3. Press the 4. Press the 5. Press the key > Edit Default Permissions. key > Reset All Firewall Prompts. key > Apply Defaults to All. About direct Internet connections for third-party applications Some third-party applications that you add to your BlackBerry smartphone might require a direct TCP or HTTP connection to the Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. You might have to set the APN that the third-party application uses for this connection. 305 User Guide Security Set up a direct Internet connection for a third-party application To get the user name and password for the APN, contact your wireless service provider. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > TCP IP. 3. Type the APN information. 4. Press the key > Save. Turn on safe mode When you start your BlackBerry smartphone, you can turn on safe mode to prevent third-party applications from running automatically. This safe mode enables you to troubleshoot or remove any unwanted applications. 1. Remove and reinsert the battery. 2. When the red LED light goes out, press and hold the 3. When the dialog appears, click OK. key as the smartphone is loading. When safe mode is on, a safe mode indicator appears at the top of the home screen. To turn off safe mode, repeat step 1. Turn off a prompt for a third-party application connection 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Application Management. 3. Highlight a third-party application. 4. Press the key > Edit Permissions > Prompt Exceptions. To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow. Specify a protocol and, if necessary, the domain. To prevent the application from connecting to a specific location or resource without displaying a prompt, click Add Deny. Specify a protocol and, if necessary, the domain. 5. Press the key > Save. Interaction permissions for third-party applications Permission Description Cross Application Communication Device Settings Specify whether third-party applications can communicate and share data with other applications on your BlackBerry smartphone. Specify whether third-party applications can turn on or turn off your smartphone or change smartphone options, such as display options. 306 User Guide Permission Media Application Management Themes Input Simulation Browser Filtering Recording Security Timer Reset Security Description Specify whether third-party applications can access media files on your smartphone. Specify whether third-party applications can add or delete application modules or access module information such as an application name or version. Specify whether your smartphone can use third-party applications as a source for customized themes. Specify whether third-party applications can simulate actions, such as pressing a key on your smartphone. Specify whether third-party applications can register browser filters with the browser on your smartphone to add, change, or delete website content before it appears in your browser. Specify whether third-party applications can take screen shots of your smartphone screen or use other applications on your smartphone to take pictures or recordings. Specify whether third-party applications can reset the duration that your smartphone remains unlocked after you stop using it. Related information Set permissions for a third-party application, 305 Data permissions for third-party applications Permission Email Organizer Data Files Security Data Description Set whether third-party applications can access email messages, text messages, or PIN messages on your BlackBerry smartphone. Set whether third-party applications can access organizer data such as contacts, calendar entries, tasks, or memos. Set whether third-party applications can access files that you store on your smartphone. For example, you can set whether third-party applications can access files that you transfer to your smartphone using Bluetooth technology or using the BlackBerry Desktop Software. Set whether third-party applications can access certificates or keys in the key store on your smartphone. 307 User Guide Permission Secure Element Security Description Set whether third-party applications can access confidential information, such as credit card numbers, coupons, loyalty cards, and public transit passes, that are stored on your smartphone's secure element. Depending on your smartphone model and wireless service provider, your smartphone might not use a secure element. Related information Set permissions for a third-party application, 305 Connection permissions for third-party applications Permission USB Bluetooth Phone Location Data Server Network Internet Description Set whether third-party applications can use physical connections, such as a USB cable or RS-232 cable, that you have set up for your BlackBerry smartphone. Set whether third-party applications can use Bluetooth connections. Set whether third-party applications can make calls or access call logs. Set whether third-party applications can use your GPS location information. Set whether third-party applications can access the Internet or your organization's intranet using your organization's network. Set whether third-party applications can access the Internet through your wireless service provider (for example, using a direct Internet connection or WAP gateway). Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi connections. Near Field Communication Set whether third-party applications can use NFC connections. Troubleshooting: Security I forget my smartphone password If you forget your BlackBerry smartphone password, it can't be recovered. If your smartphone uses a BlackBerry Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts. 308 User Guide Security If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. My smartphone prompts me to make an emergency call when I type a password If your BlackBerry smartphone password contains a combination of letters that corresponds to an emergency access number, your smartphone might prompt you to make an emergency call when you type your smartphone password. To continue typing your smartphone password, press the key. Related information Change the smartphone password, 279 I can't unlock my smartphone using my smart card Try the following actions:
Verify that the correct smart card is inserted in the smart card reader. Verify that the smart card is inserted in the smart card reader correctly. Verify that you typed the smart card password correctly. You should have received this password when you received your smart card. If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired. I can't download a certificate If you changed the connection type that your BlackBerry smartphone uses to connect to the LDAP-enabled server or DSML-
enabled server, try switching to the default connection type. I can't download a PGP key from an LDAP-enabled server Try the following actions:
Verify that your organization permits you to download PGP keys from an LDAP-enabled server. For more information, contact your administrator. If you changed the connection type that your BlackBerry smartphone uses to connect to an LDAP-enabled server, try using the default connection type. 309 User Guide Service books and diagnostic reports Service books and diagnostic reports Accept, delete, or restore a service book Your wireless service provider or administrator might send a service book to your BlackBerry smartphone over the wireless network to add an additional service or application to your smartphone. If your work email account uses a BlackBerry Enterprise Server, you can also receive service books on your smartphone using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. 1. On the Home screen or in a folder, click the Options icon. 2. Click Device > Advanced System Settings > Service Book. 3. Highlight a service book. 4. Press the key. To accept a service book, click Accept. To delete a service book, click Delete. To restore a service book, click Undelete. Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging, your wireless service provider or administrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use the report to help you troubleshoot the issue. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3. Press the 4. Press the key > Diagnostics Test. key > Run. Related information I can't run or submit a diagnostic report, 311 View, submit, or delete a diagnostic report 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. 3. Press the 4. Highlight a report. 5. Press the key > Diagnostics Test. key. To view the diagnostic report, click View Report. 310 User Guide Service books and diagnostic reports To submit the diagnostic report, click Email Report or PIN Report. To delete the diagnostic report, click Delete. To delete all diagnostic reports, click Delete All. Related information I can't run or submit a diagnostic report, 311 Set a default recipient for diagnostic reports If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry smartphone sends the report to that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient. 1. On the Home screen or in a folder, click the Options icon. 2. Click Networks and Connections > Mobile Network. key > Diagnostics Test. 3. Press the 4. Press the key > Options.. 5. Type the contact information. 6. Press the key > Save. I can't run or submit a diagnostic report Try the following actions:
Try running the diagnostic report again. In the diagnostic report, press the Verify that your BlackBerry smartphone is connected to the wireless network. If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can't submit a diagnostic report to a PIN, try submitting the report to an email address. key > Repeat All Steps. Related information Run a diagnostic report, 310 View, submit, or delete a diagnostic report, 310 Find your smartphone model number and version of the BlackBerry Device Software Do one of the following:
On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions. If supported by your input language, in a message or memo, type myver followed by a space. 311 User Guide Synchronization Synchronization How to: Synchronization About synchronization and reconciliation The wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, and memos) between your BlackBerry smartphone and the email application on your computer over the wireless network. The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application on your computer over the wireless network. When you file or delete email messages on your smartphone, these email messages should be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messages in the email application on your computer should be reflected on your smartphone. In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or email can't be synchronized or reconciled. If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use the BlackBerry Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerry Desktop Software. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Synchronize email over the wireless network You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry smartphone, which will synchronize your email over the wireless network. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Select the Wireless Reconcile checkbox. 5. Press the If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. key > Save. Delete email on your smartphone and in your email application on your computer You can set the Delete On option for each email address that is associated with your BlackBerry smartphone. 1. On the Home screen, click the Messages icon. 2. Press the 3. If the Message Services field appears, set this field to the appropriate email account. key > Options > Email Reconciliation. 312 User Guide Synchronization 4. Change the Delete On field to Mailbox & Handheld. 5. Press the key > Save. It takes a short period of time for email to be deleted over the wireless network. Related information Delete a message, 76 Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the If necessary, click a calendar or contact list. 1. 2. 3. Select the Wireless Synchronization checkbox. 4. Press the key > Save. key > Options. If you use the BlackBerry Internet Service, you must use the BlackBerry Desktop Software to synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software. Related information Some characters in calendar entries don't appear correctly after synchronization, 181 About synchronization conflicts, 84 About synchronization conflicts A synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer. If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on your smartphone or the email on your computer takes precedence when an email reconciliation conflict occurs. If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takes precedence over the organizer data on your smartphone when a data synchronization conflict occurs. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Related information Some characters in calendar entries don't appear correctly after synchronization, 181 Synchronize organizer data over the wireless network, 174 Manage email reconciliation conflicts You can set the On Conflicts option for each email address that is associated with your BlackBerry smartphone. 1. On the Home screen, click the Messages icon. 313 User Guide Synchronization key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. 2. Press the 3. 4. Change the On Conflicts field. 5. Press the key > Save. Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless data synchronization, changing conflict resolution options, and synchronizing organizer data using the BlackBerry Desktop Software. For more information about managing conflicts that occur during organizer data synchronization, see the Help in the BlackBerry Desktop Software. About backing up and restoring smartphone data If you have installed the BlackBerry Desktop Software on your computer, you can back up and restore most of your BlackBerry smartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using your media card. If your email account uses a BlackBerry Enterprise Server, you might be able to restore synchronized organizer data to your smartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have an activation password. For more information, contact your administrator. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. Empty the deleted items folder on your computer from your smartphone To perform this task, your work email account must use a BlackBerry Enterprise Server that supports this feature. For more information, contact your administrator. 1. On the Home screen, click the Messages icon. 2. Press the 3. 4. Press the key > Purge Deleted Items. key > Options > Email Reconciliation. If the Message Services field appears, set this field to the appropriate email account. 314 User Guide Synchronization Troubleshooting: Synchronization Email messages aren't reconciling over the wireless network Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. Verify that wireless email reconciliation is turned on. Reconcile email messages manually. Organizer data isn't synchronizing over the wireless network Try the following actions:
Verify that your BlackBerry smartphone is connected to the wireless network. Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad. If you use the BlackBerry Internet Service, you must synchronize calendar data using the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software. Contact list field data isn't appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer. For example, you can't add a contact's birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer, because the birthday field is a date field in the email application on your computer. Related information Create a custom contact field, 183 Some characters in calendar entries don't appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents, your computer might not support these characters. On your computer, verify that you are using the correct default code page and that the correct font support is installed on your computer. For more information, see the documentation for the operating system on your computer. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue. 315 User Guide Synchronization Related information About synchronization conflicts, 84 Synchronize organizer data over the wireless network, 174 316 User Guide Accessibility options Accessibility options How to: Accessibility Screen accessibility options Display closed captions in videos You can turn on closed captions so that text displays on the screen when you play video files that support closed captions. 1. On the Home screen, click the Media icon. 2. Press the 3. Select the Display Closed Captions checkbox. 4. 5. Press the If necessary, change the Appearance field, Position field, and Font Scale field. key > Media Options. key > Save. Change the display font 1. On the Home screen or in a folder, click the Options icon. 2. Click Display > Screen Display. 3. Change the font fields. 4. Press the key > Save. Use grayscale or reverse contrast for the screen display 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. To use grayscale for the screen display, change the Color Contrast field to Greyscale. To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast. 3. Press the key > Save. Audio and phone accessibility options Turn on or turn off event sounds Event sounds alert you when you turn on or turn off your BlackBerry smartphone, when the battery power level is full or low, and when you connect or disconnect a USB cable or accessory to or from your smartphone. 1. On the Home screen or in a folder, click the Options icon. 2. Click Accessibility. 3. Change the Event Sounds field. 317 User Guide Accessibility options 4. Press the key > Save. Change how you answer calls with a headset If your BlackBerry smartphone is paired with a Bluetooth enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds. 1. From the Home screen, press the 2. Press the key > Options > In-call Settings. key. To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only). To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never. 3. Press the key > Save. Add or delete a contact alert You can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts or groups of contacts. When you receive a call or message from the contact, your BlackBerry smartphone uses the assigned ring tone or alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring tone or alert, you can select the All Alerts Off profile. 1. On the home screen, click the Sound and Alert Profiles icon. 2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert. 3. 4. 5. Click a contact. 6. Change the ring tone and alert information for calls and messages. 7. Press the In the Name field, type the name of the contact alert. In the Contacts field, type the name of the contact. key > Save. To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete. Hearing aid mode Depending on your BlackBerry smartphone model, this feature might not be supported. About hearing aid mode In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils. Turn on hearing aid mode 1. From the Home screen, press the 2. Press the 3. Change the Mode Enabled field to Telecoil. key. key > Options > Hearing Aid Mode. 318 User Guide Accessibility options 4. Press the key > Save. The H-T telecoil indicator appears at the top of the Home screen. Related information About hearing aid mode, 66 TTY support Depending on your wireless service provider, this feature might not be supported. About TTY support When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to text that you can read on your TTY device. If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your smartphone. To get an adapter accessory that Research In Motion has approved for use with your smartphone, visit www.shopblackberry.com. Turn on or turn off TTY support 1. From the Home screen, press the 2. Press the 3. Change the TTY field. 4. Press the key > Options > TTY. key > Save. key. A TTY indicator appears in the connections area at the top of the Home screen. Related information About TTY support, 66 Phone options, 64 Voice dialing Perform an action using a voice command 1. On the Home screen or in a folder, click the Voice Dialing icon. 2. After the beep, say a voice command. Related information I can't make calls using a voice command, 70 319 User Guide Accessibility options Available voice commands Voice command Description
"Call <contact name or phone number>"
"Call <contact name> <phone number type>"
"Call extension <extension number>"
"Check my phone number"
"Check signal strength"
"Check network"
"Check battery"
"Repeat"
"Cancel"
Say this voice command to make a call. To perform this task with a Bluetooth enabled device, such as a handsfree car kit or wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology. You can't make calls to emergency numbers using voice commands. Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contact has a work number and a mobile number, you can say "call <contact name> work" to call the work number. Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dial extensions only within your company. If you have multiple phone numbers associated with your BlackBerry smartphone, say this voice command to check your active phone number. Say this voice command to check your wireless coverage level. Say this voice command to check the wireless network that your smartphone is connected to. Say this voice command to check the battery power level. Say this voice command to have the last voice prompt repeated to you. Say this voice command to close the voice dialing application. Related information Set options for dialing extensions, 60 Typing accessibility options Change or delete a Word Substitution entry 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Input > Word Substitution. 3. Highlight a Word Substitution entry. 4. Press the key. To change the Word Substitution entry, click Edit. Change the entry. Press the To delete the Word Substitution entry, click Delete. key > Save. 320 User Guide Accessibility options Type text using the predictive input method When you are typing text, do any of the following:
To select the highlighted suggestion and start typing a new word, press the To select the highlighted suggestion and continue typing, click the word. To ignore the suggestions, keep typing. key on the keyboard. Change your typing style You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style. 1. On the Home screen or in a folder, click the Options icon. 2. Click Typing and Language > Typing. 3. For a keyboard, do one of the following:
To turn off all typing assistance, change the Style field to Direct. To set your smartphone to suggest word predictions as you type, change the Style field to Predictive. 4. Press the key > Save. 321 User Guide Calculator Calculator Use the calculator On the Home screen or in the Applications folder, click the Calculator icon. To press a key in the calculator, click the key or press the corresponding key on the BlackBerry smartphone keyboard. Convert a measurement 1. On the Home screen or in the Applications folder, click the Calculator icon. 2. Type a number. 3. Press the key. To convert the number from imperial to metric, click To Metric. To convert the number from metric to imperial, click From Metric. 4. Click a conversion type. 322 User Guide Glossary Glossary ADN An abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach public services. APN access point name BCC blind carbon copy BlackBerry MDS BlackBerry Mobile Data System CC carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has a corresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it is authentic and can be trusted. CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry smartphone uses a CRL server to check the most recently published revocation status of a certificate. Certificate authorities publish certificate revocation lists on CRL servers. Domain Name System DNS DSA Digital Signature Algorithm DSML Directory Service Markup Language 323 User Guide Glossary DSML-enabled server A BlackBerry smartphone uses a DSML-enabled server to search for and download certificates. EAP-FAST Extensible Authentication Protocol Flexible Authentication via Secure Tunneling EAP-SIM Extensible Authentication Protocol Subscriber Identity Module EAP-TLS Extensible Authentication Protocol Transport Layer Security EAP-TTLS Extensible Authentication Protocol Tunneled Transport Layer Security Elliptic Curve Cryptography Fixed Dialing Number ECC FDN FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global System for Mobile Communications HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol IT policy An IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones, BlackBerry PlayBook tablets, the BlackBerry Desktop Software, and the BlackBerry Web Desktop Manager. 324 User Guide Glossary LDAP Lightweight Directory Access Protocol LDAP-enabled server A BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP keys. LED light-emitting diode mass storage mode Mass storage mode enables users to transfer files between a media card and their computer when they connect their BlackBerry smartphone to their computer. MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code MTP Media Transfer Protocol NFC Near Field Communication OCSP Online Certificate Status Protocol PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user. personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user. PIN personal identification number private key 325 User Guide Glossary A private key is a key that only the certificate subject can use. Private key information is not distributed publically. BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive. public key A public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects. root certificate A root certificate is a self-signed certificate and usually belongs to a certificate authority. RTSP Real Time Streaming Protocol R-UIM Removable User Identity Module SAN SDN SHA SIM subject alternative name A service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that you can use to access information about your BlackBerry smartphone service, such as the current call forwarding status. Secure Hash Algorithm Subscriber Identity Module S/MIME Secure Multipurpose Internet Mail Extensions SMS Short Message Service SMSC Short Message Service Center SSID service set identifier Secure Sockets Layer SSL 326 User Guide Glossary Transmission Control Protocol TCP TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype UMA Unlicensed Mobile Access VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi-Fi Protected Access WTLS Wireless Transport Layer Security 327 User Guide Legal notice Legal notice 2011 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go, Slideshow to Go, and Word to Go are trademarks of DataViz, Inc. UMTS is a trademark of European Telecommunications Standard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile Communications are trademarks of the GSM MOU Association. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks of International Business Machines Corporation. JavaScript is a trademark of Oracle America, Inc. Microsoft, Hotmail, Outlook, Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell, Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSA is a trademark of RSA Security. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPA are trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. Handwriting Recognition Engine (c) 1998-2010 is provided by HanWang Technology Co., Ltd. All Rights Reserved. Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property, including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software fails to protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copy protected content. Revocation does not affect unprotected content. When you download licenses for protected content, you agree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM to access their content. if you decline an upgrade, you will not be able to access content that requires the upgrade. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies
("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change information that is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF 328 User Guide Legal notice DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-
INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIM DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS. IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION. Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express 329 User Guide Legal notice or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software. The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:
5,490,165 5,228,054 5,568,483 5,657,420 5,778,338 5,504,773 5,535,239 5,337,338 5,416,797 5,506,865 5,267,261 5,600,754 5,659,569 5,511,073 5,544,196 5,414,796 5,710,784 Copyright (c) 1999-2006, The Board of Trustees of the University of Illinois All Rights Reserved. Iperf performance test Mark Gates Ajay Tirumala Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook National Laboratory for Applied Network Research National Center for Supercomputing Applications University of Illinois at Urbana-Champaign www.ncsa.uiuc.edu 330 User Guide Legal notice Permission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions:
Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimers in the documentation and/or other materials provided with the distribution. Neither the names of the University of Illinois, NCSA, nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE. PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language. This is JavaScriptCore's variant of the PCRE library. While this library started out as a copy of PCRE, many of the features of PCRE have been removed. Copyright (c) 1997-2005 University of Cambridge. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:
Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the University of Cambridge nor the name of Apple Inc. nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. BlackBerry Curve 9350 smartphone model number: RDS41CW, RDF31CW, RDT21CW, or RDZ21CW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community. BlackBerry Curve 9360 smartphone model number: RDC71UW, RDD71UW, or RDX71UW 331 User Guide Community. Legal notice This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European BlackBerry Curve 9370 smartphone model number: RDR61CW This is a Wi-Fi enabled device subject to restrictions of use in some member states of the European Community. Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada 332
1 2 3 4 5 6 7 | Temp Confid User SIB | Users Manual | 1.60 MiB | May 12 2011 |
Safety and Product Information BlackBerry Curve 9350/9370 Smartphones
%"$!)'!#'%+!"%*)!-&")&"))"&)%)%*""%*")&")&"*%""'')!1 MAT-44875-001 MAT-44875-001 | PRINTSPEC-021 SWD-1745746-0712024742-001 | RDR61CW/RDS41CW Contents Safety information......................................................................................... 3 Important safety precautions......................................................................... 3 Using your device safely.................................................................................. 7 Electrical safety .............................................................................................. 8 Battery safety................................................................................................ 10 Driving and walking safely............................................................................. 11 Accessories.................................................................................................... 12 Media............................................................................................................ 13 Antenna......................................................................................................... 14 Interference with electronic equipment....................................................... 14 Dangerous areas........................................................................................... 16 Operating and storage temperatures........................................................... 17 Device cleaning and repair............................................................................ 18 Device and battery disposal.......................................................................... 19 About emergency calls and the BlackBerry Mobile Voice System................ 20 Compliance information.............................................................................. 21 Exposure to radio frequency signals............................................................. 21 Specific absorption rate data ....................................................................... 23 FCC compliance statement (United States).................................................. 27 US Information Concerning the Federal Communications Commission
("FCC") Requirements for Hearing Aid Compatibility with Wireless Devices
...................................................................................................................... 29 Industry Canada certification ....................................................................... 31 Class B compliance........................................................................................ 31 EU regulatory conformance ......................................................................... 31 Additional regulatory conformance ............................................................. 33 BlackBerry device product information....................................................... 35 Product information: BlackBerry Curve 9350 smartphone........................... 35 Product information: BlackBerry Curve 9370 smartphone .......................... 37 Legal notice .................................................................................................. 39 Safety information Excited to start using your BlackBerry device? Before you get started, read this booklet which contains important safety and regulatory information for your BlackBerry device. Keep this booklet in a safe place so that you can refer to it whenever you need it. In some countries there may be restrictions on using Bluetooth enabled and wireless devices with encryption software. Check with your local authorities for the restrictions in your area. To find the latest safety and product information, visit www.blackberry.com/docs/smartphones. Important safety precautions Use only approved batteries and chargers with your BlackBerry device. Use of batteries or chargers that have not been approved by Research In Motion might present a risk of fire or explosion, which could cause serious harm, death, or property loss. Use only RIM approved holsters. Use of holsters that have not been approved by RIM might, in the long term, present a risk of serious harm. When you wear the BlackBerry device close to your body, use a RIM approved holster with an integrated belt clip, or maintain a distance of 0.59 in. (15 mm) between your 3 BlackBerry device and your body while the BlackBerry device is transmitting. Use of body-worn accessories, other than RIM approved holsters with an integrated belt clip, might cause your BlackBerry device to exceed radio frequency exposure standards if the accessories are worn on your body while the BlackBerry device is transmitting. The long term effects of exceeding radio frequency exposure standards might present a risk of serious harm. For more information about the compliance of this BlackBerry device with the FCC radio frequency emission guidelines, visit www.fcc.gov/oet/
ea/fccid and search for the following FCC ID for your BlackBerry device:
BlackBerry Curve 9350 smartphone (model number RDS41CW): FCC ID L6ARDS40CW BlackBerry Curve 9370 smartphone (model number RDR61CW): FCC ID L6ARDR60CW Do not use your BlackBerry device in surrounding temperatures that exceed 95 F (35C). Use above this surrounding temperature could cause your BlackBerry device to become hot, which could result in serious injury, death, or damage to property. Do not rely on your BlackBerry device for emergency communications. The wireless networks that are necessary to make emergency calls or send messages are not available in all areas, and emergency numbers, such as 911, 112, or 999, might not connect you to emergency services in all areas. If you have the BlackBerry Mobile Voice System 4 installed on your BlackBerry device, see the "About emergency calls and the BlackBerry Mobile Voice System"
section for more information about emergency calls. Do not disassemble your BlackBerry device. Your BlackBerry device contains small parts that might be a choking hazard. Keep your BlackBerry device away from medical devices, including pacemakers and hearing aids, because they might malfunction and cause serious harm or death to you or others. Do not put your BlackBerry device in contact with liquids because this might cause a short circuit, a fire, or an electric shock. When you use your BlackBerry device speakerphone, never hold the BlackBerry device to your ear. Serious and permanent hearing damage could occur. Exposure to flashing lights on your BlackBerry device can cause epileptic seizures or blackouts and might be dangerous to you or others. In the event that you experience, or your use of your BlackBerry device causes in others, any disorientation, loss of awareness, twitching, convulsions, or any involuntary movements, stop using your BlackBerry device immediately and consult a physician. The LED notification light is located on the front of your BlackBerry device, in the upper-right corner. If your BlackBerry device model has a camera, the camera flash LED 5 aperture is located on the back of your BlackBerry device, either above or to the right of the camera lens. If you are susceptible to epileptic seizures or blackouts, consult your physician before you use your BlackBerry device. Do not use your BlackBerry device while driving unless you are permitted by law to use the BlackBerry device in hands-
free mode. Using your BlackBerry device while driving could put you and others at greater risk of an accident causing serious injury, death, or property loss. Do not use your BlackBerry device in the presence of gas fumes because it might present a risk of fire or explosion. Do not dispose of your BlackBerry device in a fire because this might cause an explosion resulting in serious injury, death, or property loss. Turn off your BlackBerry device on aircrafts. Using your BlackBerry device on an aircraft might affect aircraft instrumentation, communication, and performance; might disrupt the network; might otherwise be dangerous to the operation of the aircraft, its crew, and its passengers; and might be illegal. BlackBerry device are not intrinsically safe and cannot be used in the presence of explosive fumes, explosive dust, or other explosive chemicals. Sparks in such areas could cause an explosion or fire resulting in serious injury, death, or damage to property. 6 Using your device safely Do not place heavy objects on your BlackBerry device. Do not attempt to modify or service your BlackBerry device. Do not attempt to cover or push objects into openings on your BlackBerry device unless instructed to do so in the BlackBerry device documentation supplied by Research In Motion. This action might cause a short circuit, a fire, or an electric shock. Do not use sharp objects on the screen. Do not use excessive force on the screen. Do not use your BlackBerry device or BlackBerrydevice accessories near water (for example, near a bathtub or a sink, in a wet basement, or near a swimming pool). Do not place your BlackBerry device or BlackBerrydevice accessories on any unstable surface. The BlackBerry device or BlackBerrydevice accessories could fall, thereby potentially causing serious injury to a person and serious damage to the BlackBerry device or BlackBerrydevice accessory. When using your BlackBerry device, take frequent breaks. If you experience any discomfort in your neck, shoulders, arms, wrists, hands (including thumbs and fingers), or other parts of the body when using your BlackBerry device, cease use immediately. If discomfort persists, consult a physician. 7 Caution: Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure. Electrical safety Charge the BlackBerry device using only the charging accessories provided by or specifically approved by Research In Motion for use with this BlackBerry device. Any approval from RIM under this document must be in writing and must be from a person authorized to provide such approval. Use of any other accessory might invalidate any warranty provided with the BlackBerry device and might be dangerous. Approved charging accessory models for the BlackBerry Curve 9350 smartphone ASY-04195-002 ASY-18071-001 ASY-18080-003 ASY-18083-001 ASY-18683-001 ASY-18685-001 ASY-18976-005 ASY-24479-002 ASY-24479-003 ASY-24479-004 ASY-24479-006 ASY-24479-007 ASY-24479-008 ASY-28109-001 ASY-28109-003 ASY-31295-002 ASY-31295-003 ASY-31295-004 ASY-31295-006 ASY-31295-007 ASY-31295-008 ASY-31296-001 ASY-31296-003 8 Approved charging accessory models for the BlackBerry Curve 9370 smartphone ASY-04195-002 ASY-18071-001 ASY-18080-003 ASY-18083-001 ASY-18683-001 ASY-18685-001 ASY-18976-005 ASY-24479-002 ASY-24479-003 ASY-24479-004 ASY-24479-006 ASY-24479-007 ASY-24479-008 ASY-28109-001 ASY-28109-003 ASY-31295-002 ASY-31295-003 ASY-31295-004 ASY-31295-006 ASY-31295-007 ASY-31295-008 ASY-31296-001 ASY-31296-003 Use the charging accessories provided with the BlackBerry device or any other RIM approved charging accessories only from the type of power source indicated on the marking label. Before you use any power supply, verify that the mains voltage is in accordance with the voltage printed on the power supply. Connect the BlackBerry device only to products that bear the USB-IF logo or have completed the USB-IF compliance program. Do not overload power outlets, extension cords, or convenience receptacles because this might result in a risk of fire or electric shock. To reduce the risk of damage to the cord or the plug, pull the plug rather than the cord when you disconnect the charging accessory from the power outlet or convenience receptacle. Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point where the power cord connects to the BlackBerry device. Unplug charging accessories during 9 lightning storms or when unused for long periods of time. When you use your BlackBerry device with any charging accessories, ensure that you route the power cord in a way that reduces the risk of injury to others, such as tripping or choking. Do not use charging accessories outside or in any area exposed to the elements. For more information about inserting the battery and connecting the power supply, see the documentation that came with your BlackBerry device. To buy accessories for your BlackBerry device, contact your wireless service provider or visit www.shopblackberry.com. Battery safety Your BlackBerry device contains a removable lithium-ion battery. The battery might present a fire or chemical burn hazard if mistreated. Do not disassemble, crush, or puncture the battery. If the battery has been disassembled, crushed, or punctured, cease use of the battery immediately. Do not heat the battery above 140F (60C). Heating the battery above 140F (60C) could cause the battery to catch fire or explode. Do not allow metal objects to contact the battery terminals. Use only the battery that Research In Motion specifies for use with your particular BlackBerry device model. RIM specifies batteries for use in BlackBerry devices in compliance with IEEE Std 1725-200x. Using any other battery might invalidate any warranty provided with the BlackBerry device and might present a risk of fire or explosion. Children should not handle batteries unless they are supervised by an adult. 10 When this icon appears on your BlackBerry device, the battery is not inserted correctly or an invalid battery is inserted. If you inserted the battery that is specified for use with your particular BlackBerry device model, remove and reinsert the battery. If you inserted an invalid battery, remove it immediately and insert the battery that RIM specifies for use with your particular BlackBerry device model. Verify that the battery connectors align with the connectors on your BlackBerry device. Driving and walking safely Give your full attention to driving; driving safely is your first responsibility. You are responsible for knowing and obeying the laws and regulations regarding the use of wireless devices in the areas where you drive. Research In Motion recommends that you do not use your BlackBerry device while you drive. Instead, consider having a passenger in the vehicle use your BlackBerry device for you, or find a safe location to stop your vehicle before you use your BlackBerry device. Store your BlackBerry device safely before driving your vehicle. Do not use any charging accessory as a means of storing your BlackBerry device while you are in a vehicle. If your vehicle is equipped with an air bag, do not place your BlackBerry device or other objects above the air bag, or in the air bag deployment area. If in-vehicle wireless equipment is improperly stored or installed and the air bag inflates, serious injury could result. 11 Radio frequency signals might affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. If any equipment has been added to your vehicle, you should also consult the manufacturer of that equipment for information on radio frequency signals. Do not use your BlackBerry device while walking or engaging in any activity that requires your full attention. Inattention to vehicular traffic or other pedestrian hazards could result in serious injury, death, or property loss. Accessories Use only those accessories approved by Research In Motion. Using any accessories not approved by RIM for use with this particular BlackBerry device model might invalidate any approval or warranty applicable to the BlackBerry device, might result in the BlackBerry device becoming inoperative, and might be dangerous. Carrying solutions: Your BlackBerry device might not come with a holster
(body-worn accessory). If you wear your BlackBerry device on your body, always put your BlackBerry device in a BlackBerry device holster equipped with an integrated belt clip supplied or approved by Research In Motion. If you do not use a holster equipped with an integrated belt clip supplied or approved by RIM when you carry your BlackBerry device, keep your BlackBerry device at least 0.59 in. (15 mm) from your body when the BlackBerry device is transmitting. When using any data feature of your BlackBerry device (for example, email messages, PIN messages, MMS messages, or browser service), with or without a USB cable, hold your BlackBerry device at least 0.59 in. (15 mm) from your body. Using 12 accessories that are not supplied by or approved by RIM might cause your BlackBerry device to exceed radio frequency exposure guidelines. For more information about radio frequency exposure, see the "Compliance information" section of this guide. Most BlackBerry carrying solutions for BlackBerry devices (for example, holsters, totes, and pouches) incorporate a magnet into the physical structure of the carrying solution. Do not place items containing magnetic strip components, such as debit cards, credit cards, hotel key cards, phone cards, or similar items, near BlackBerry carrying solutions that incorporate a magnet into the physical structure of the carrying solution. The magnet might damage or erase the data stored on the magnetic strip. Media Certain jurisdictions might prohibit or restrict your use of certain features on your BlackBerry device. When taking, processing, or using pictures, obey all laws, regulations, procedures, and policies, including, without limitation, any copyright, personal privacy, trade secret, or security laws which might govern or restrict you while using your BlackBerry device. Honor the personal rights of others. Copyright protections might prevent you from copying, modifying, transferring, or forwarding some pictures, music (including ring tones), or other content. Audio files: Permanent hearing loss might occur if you listen to audio files at high volumes, particuarly with headphones. Avoid increasing the volume of your headphones to block out noisy surroundings. If you experience ringing in your ears or muffled speech, consult a physician to have your hearing checked. 13 Camera: If your BlackBerry device has a camera, do not aim the camera directly at the sun or any other bright light. This action could cause serious damage to your eyes or damage your BlackBerry device. When using the camera flash, keep the camera flash LED aperture at least 19.69 in. (50 cm) from the subject's eyes. Antenna Use only the supplied integrated antenna. Unauthorized antenna modifications or attachments could damage the BlackBerry device and might violate U.S. Federal Communications Commission (FCC) regulations. Interference with electronic equipment Most modern electronic equipment is shielded from radio frequency signals. However, certain electronic equipment might not be shielded against the radio frequency signals from your BlackBerry device. Pacemakers: Consult a physician or the manufacturer of your pacemaker if you have any questions regarding the effect of radio frequency signals on your pacemaker. Verify that you are using your BlackBerry device in accordance with the safety requirements associated with your particular pacemaker, which might include the following requirements:
Always keep your BlackBerry device more than 7.88 in. (20 cm) from the pacemaker when the BlackBerry device is turned on. Do not carry your BlackBerry device in your breast pocket. 14 When using the phone on your BlackBerry device, use the ear opposite the pacemaker for making and receiving calls to minimize the potential interference. If you have any reason to suspect that interference is taking place, turn off all wireless connections on your BlackBerry device immediately. Stop using your BlackBerry device and consult a physician. Hearing aids: Some digital wireless devices might interfere with some hearing aids. In the event of such interference, consult your wireless service provider or contact the manufacturer of your hearing aid to discuss alternatives. Other medical devices: If you use any other personal medical device, consult the manufacturer of your device to determine if the device is adequately shielded from external radio frequency energy. Your physician might be able to assist you in obtaining this information. Health care facilities: Turn off all wireless connections on your BlackBerry device in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities might be using equipment that could be sensitive to external radio frequency energy. Aircraft: Federal Aviation Administration (FAA) and Federal Communications Commission (FCC) regulations prohibit using the radio of wireless devices while in the air. Turn off all wireless connections on your BlackBerry device before boarding an aircraft. The effect of using the BlackBerry device with wireless connections turned on in an aircraft is unknown. Using your BlackBerry device on an aircraft might affect aircraft instrumentation, communication, and performance; might disrupt the 15 network; might otherwise be dangerous to the operation of the aircraft;
and might be illegal. With all wireless connections on your BlackBerry device turned off, use only nonradio-based device applications in accordance with airline regulations for electronic devices. Dangerous areas Your BlackBerry device is not an intrinsically safe device and is not suitable for use in hazardous environments, where intrinsically safe devices are required, including without limitation, in presence of gas fumes, explosive dust situations, operation of nuclear facilities, aircraft navigation or communication services, air traffic control, and life support or weapons systems. Potentially explosive atmospheres: If you are in any area with a potentially explosive atmosphere, turn off all wireless connections on your BlackBerry device and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are often, but not always, clearly marked. They include fueling areas such as gasoline or petrol stations; below deck on boats; fuel or chemical transfer or storage facilities;
vehicles using liquefied petroleum gas, such as propane or butane; areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you would normally be advised to turn off your vehicle engine. Do not use the phone on your BlackBerry device to report a gas leak in the vicinity of the leak. Leave the area and, if the phone is available and active on your BlackBerry device, make the call from a safe location. 16 Blasting areas: When in a "blasting area" or an area that indicates that two-
way radios should be turned off, to avoid interfering with blasting operations, turn off all wireless connections on your BlackBerry device and obey all signs and instructions. Operating and storage temperatures Do not use your BlackBerry device in surrounding temperatures that exceed 95F (35C). Use above this surrounding temperature could cause your BlackBerry device to become hot, which could result in serious injury, death, or damage to property. Do not store your BlackBerry device in surrounding temperatures that exceed 86F (30C). Keep your BlackBerry device or BlackBerry device accessories away from heat sources, such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat. If you are not going to use your BlackBerry device for more than two weeks, turn off the BlackBerry device power and remove the battery. Follow the operating and storage temperatures listed in the following table:
Device operating Device storage 32 to 95F (0 to 35C) 50 to 86F (10 to 30C) Travel charger operating 32 to 95F (0 to 35C) Travel charger storage
-22 to 167F (-30 to 75C) 17 Device cleaning and repair Cleaning: Do not use liquid, aerosol cleaners, or solvents on or near your BlackBerry device or BlackBerry device accessories. Clean only with a soft dry cloth. Disconnect any cables from the computer and unplug any charging accessories from the electrical outlet before cleaning either your BlackBerry device or the charging accessory. If it is necessary to clean the battery cover on your BlackBerry device, remove the battery cover carefully and keep your BlackBerry device away from all liquids. Clean the battery cover with a soft cloth that is dampened with water and mild liquid detergent. Verify that the battery cover is completely dry before you put it back on your BlackBerry device. Repair: Do not attempt to disassemble your BlackBerry device or any charging accessory. Only qualified service personnel should perform repairs to your BlackBerry device. If any of the following situations occur, disconnect the power supply cables from the computer or electrical outlet and refer your BlackBerry device or charging accessory for service to qualified service personnel:
the power supply cord, plug, or connector is damaged liquid has been spilled or objects have fallen into the BlackBerry device or charging accessory the BlackBerry device or charging accessory has been exposed to rain or water the BlackBerry device or charging accessory becomes very hot to the touch 18 the BlackBerry device or charging accessory has been dropped or damaged in any way the BlackBerry device or charging accessory does not operate normally by following the instructions in the user documentation the BlackBerry device or charging accessory exhibits a distinct change in performance To reduce the risk of fire or electric shock, adjust only those controls that are covered in the user documentation for your BlackBerry device. An improper adjustment of other controls might cause damage and will often require extensive work by a qualified technician to restore your BlackBerry device, charging accessory, or any other accessory to normal operation. Failure to observe all safety instructions contained in the user documentation for your BlackBerry device will void the Limited Warranty and might lead to suspension or denial of services to the offender, legal action, or both. Device and battery disposal Do not dispose of either your BlackBerry device or the battery in a fire. Your BlackBerry device should not be placed in household waste bins. Check local regulations for information about the disposal of electronic products in your area. Dispose of the battery in accordance with the laws and regulations in your area governing disposal of such cell types. 19 About emergency calls and the BlackBerry Mobile Voice System If you have the BlackBerry Mobile Voice System installed on your BlackBerry device, the following statements are applicable to you:
Emergency calls to 911, 112, 000, 999, or other internationally recognized numbers intended to connect to a public safety answering point or similar emergency services are not processed through the BlackBerry Mobile Voice System, and are only processed from your BlackBerry device where mobile network coverage is available from a wireless service provider. The BlackBerry MVS is not designed or intended to be a replacement for traditional telephone service. Additional arrangements must be made, separate from the BlackBerry MVS, for you to obtain access to traditional fixed or wireless telephone services, such as emergency calling capability. RIM and its affiliates, and their respective officers, directors, and employees shall have no responsibility or liability whatsoever for any personal injury, death, or damages arising out of or in connection with the inability to access emergency call services (for example, 911, 112, 000, or 999) through the BlackBerry MVS. By using the BlackBerry MVS Client, you agree to the above. If you do not agree to the above, remove the BlackBerry MVS Client from your device. 20 Compliance information Exposure to radio frequency signals The BlackBerry device radio is a low power radio transmitter and receiver. When the BlackBerry device radio is turned on, it receives and also sends out radio frequency signals. The BlackBerry device is designed to comply with Federal Communications Commission (FCC), Ministry of Internal Affairs and Communications (MIC), and Industry Canada (IC) guidelines respecting safety levels of radio frequency exposure for wireless devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S., and international standards bodies:
ANSI/IEEE C95.1, 2005, American National Standards Institute/
Institute of Electrical and Electronics Engineers Standard for Safety Levels with Respect to Human Exposure to Radio Frequency Electromagnetic Fields, 3 kHz to 300 GHz National Council on Radiation Protection and Measurements
(NCRP) Report 86, 1986, Biological Effects and Exposure Criteria for Radiofrequency Electromagnetic Fields Health Canada, Safety Code 6, 2009, Limits of Human Exposure to Radiofrequency Electromagnetic Fields in the Frequency Range from 3 kHz to 300 GHz EN 50360, 2001, Product standard to demonstrate the compliance of mobile phones with the basic restrictions related to human exposure to electromagnetic fields (300 MHz to 3 GHz) 21 International Commission on Non-Ionizing Radiation Protection
(ICNIRP), 2009, Guidelines for Limiting Exposure to Time-Varying Electric, Magnetic, and Electromagnetic fields (up to 300 GHz) Official Journal of the European Union (OJEU), 1999, Council Recommendation of 12 July 1999 on the limitation of exposure of the general public to electromagnetic fields (0 Hz to 300 GHz) MIC, 2001, Article 14-2 of the Ordinance for Regulating Radio Equipment To maintain compliance with FCC, IC, MIC, and EU radio frequency exposure guidelines when you carry the BlackBerry device on your body, use only accessories equipped with an integrated belt clip that are supplied or approved by Research In Motion. Use of accessories that are not expressly approved by RIM might violate FCC, IC, and EU radio frequency exposure guidelines and might void any warranty applicable to the BlackBerry device. If you do not use a body-worn accessory equipped with an integrated belt clip supplied or approved by RIM when you carry the BlackBerry device, keep the BlackBerry device at least 0.59 in. (15 mm) from your body when the BlackBerry device is transmitting. When using any data feature of the BlackBerry device, with or without a USB cable, hold the BlackBerry device at least 0.59 in. (15 mm) from your body. If you use a body-worn accessory not supplied by RIM when you carry the BlackBerry device, verify that the accessory does not contain metal and keep the BlackBerry device at least 0.59 in. (15 mm) from your body when the BlackBerry device is transmitting. To reduce radio frequency exposure consider these safety guidelines:
22 Use the BlackBerry device in areas where there is a strong wireless signal. The indicator that provides information about the strength of the wireless signal is located in the upper-right corner of the home screen and displays five ascending bars. Three or more bars indicate a strong signal. A reduced signal display, which might occur in areas such as an underground parking structure or if you are traveling by train or car, might indicate increased power output from your BlackBerry device as it attempts to connect to a weak signal. Use hands-free operation if it is available and keep the BlackBerry device at least 0.59 in. (15 mm) from your body (including the abdomen of pregnant women and the lower abdomen of teenagers) when the BlackBerry device is turned on and connected to the wireless network. For more information about carrying your BlackBerry device, see the holster information in the "Accessories" section of this document. Reduce the amount of time spent on calls. Specific absorption rate data THIS WIRELESS DEVICE MODEL MEETS GOVERNMENT REQUIREMENTS FOR EXPOSURE TO RADIO WAVES WHEN USED AS DIRECTED IN THIS SECTION. The BlackBerry device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission
(FCC) of the U.S. Government, Industry Canada of the Canadian Government (IC), and recommended by The Council of the European Union 23 when used as directed in the previous section. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The exposure standard for wireless devices employs a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit set by the FCC/IC is 1.6W/kg*. The SAR limit recommended by The Council of the European Union is 2.0W/kg**. Tests for SAR are conducted using standard operating positions specified by the FCC/IC with the device transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum value. This is because the device is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. Before a wireless device model is available for sale to the public, it must be tested and certified to the FCC, IC, and The Council of the European Union that it does not exceed the limit established by the government-adopted requirement for safe exposure under the recommendations of the International Commission on Non-Ionizing Radiation Protection (ICNIRP). The tests are performed in positions and locations (for example, at the ear and worn on the body) as required by the FCC, IC, and The Council of the European Union for each model. The highest SAR value for your BlackBerry device model when tested for use at the ear is outlined as follows:
24 Device SAR (W/kg) for 1 g SAR (W/kg) for 10 g 1.50 1.51 BlackBerry Curve 9350 smartphone (model number RDS41CW) BlackBerry Curve 9370 smartphone
(model number RDR61CW) 0.65 The highest reported SAR value for this BlackBerry device when clipped on a belt, in a Research In Motion approved holster equipped with an integrated belt clip, is outlined below. Carrying solutions, including RIM approved carrying solutions and carrying solutions not approved by RIM, that do not come equipped with an integrated belt clip SHOULD NOT be worn or carried on the body. For more information regarding the wearing or carrying of this BlackBerry device without using a RIM approved carrying solution equipped with an integrated belt clip, see the holster information in the "Accessories" section of this document. Device SAR (W/kg) for 1 g SAR (W/kg) for 10 g BlackBerry Curve 9350 smartphone (model number RDS41CW) 0.88 25 Device SAR (W/kg) for 1 g SAR (W/kg) for 10 g BlackBerry Curve 9370 smartphone (model number RDR61CW) 1.00 0.48 Body-worn measurements differ among wireless device and phone models, depending upon available accessories and FCC, IC, and The Council of the European Union requirements. The FCC has granted an Equipment Authorization for this wireless device model with all reported SAR levels evaluated as in compliance with the FCC radio frequency emission guidelines when the BlackBerry device is used as directed in this section. SAR information on this wireless device model is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea after searching for the FCC ID for your BlackBerry device listed below. Device BlackBerry Curve 9350 smartphone
(model number RDS41CW) FCC ID L6ARDS40CW BlackBerry Curve 9370 smartphone
(model number RDR61CW) L6ARDR60CW Additional information on SAR can be found on the CTIA - The Wireless Association website at www.ctia.org. In Japan, additional information on SAR can be found on the Association of Radio Industries and Businesses 26
(ARIB) website at www.arib-emf.org/index.html, or on the Telecommunications Bureau of the Ministry of Internal Affairs and Communications (MIC) website at www.tele.soumu.go.jp/e/index.htm. ___________________________________
* In the United States and Canada, the SAR limit for mobile devices used by the public is 1.6W/kg averaged over 1 g of tissue for the body or head
(4.0W/kg averaged over 10 g of tissue for the extremities - hands, wrists, ankles, and feet).
** In Europe, the SAR limit for mobile devices used by the public is 2.0W/kg averaged over 10 g of tissue for the body or head (4.0W/kg averaged over 10 g of tissue for the extremities - hands, wrists, ankles, and feet). Studies suggest that the standard incorporates a substantial margin of safety to give additional protection for the public and to account for any variations in measurements. The long-term characteristics or the possible physiological effects of Radio Frequency Electromagnetic fields have not been evaluated by Underwriters Laboratories Inc. (UL). FCC compliance statement (United States) FCC Class B Part 15 This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference. 27 This device must accept any interference received, including interference that may cause undesired operation. CAUTION: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate this equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instructions, may cause interference harmful to radio communications. There is no guarantee, however, that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning on and turning off the equipment, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio or TV technician for help. 28 US Information Concerning the Federal Communications Commission ("FCC") Requirements for Hearing Aid Compatibility with Wireless Devices When wireless devices are used near hearing devices (such as hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference, and wireless devices also vary in the amount of interference that they generate. The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with their hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on the box together with other relevant approval markings. The ratings are not guarantees. Results will vary depending on the user's hearing device and hearing loss. If your hearing device is vulnerable to interference, you may not be able to use a rated wireless device successfully. Consulting with your hearing health professional and testing the wireless device with your hearing device is the best way to evaluate it for your personal needs. This BlackBerry device has been tested and rated for use with hearing aids for some of the wireless technologies that the BlackBerry device uses. However, other wireless technologies may be used in this BlackBerry device that have not been tested for use with hearing aids. It is important to try 29 the different features of your BlackBerry device thoroughly and in different locations to determine if you hear any interfering noise when using this BlackBerry device with your hearing aid or cochlear implant. Consult your wireless service provider about its return and exchange policies and for information about hearing aid compatibility. How the ratings work M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better or higher of the two ratings. T-Ratings: Wireless devices rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device's telecoil ("T Switch" or
"Telephone Switch") than unrated wireless devices. T4 is the better or higher of the two ratings. (Note that not all hearing devices have telecoils in them.) Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from wireless devices. For more information about the actions that the FCC has taken with regard to hearing aid compatibility with wireless devices and other steps that the FCC has taken to ensure that individuals with disabilities have access to telecommunications services, visit www.fcc.gov/cgb/dro. 30 Industry Canada certification This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following conditions:
this device may not cause interference this device must accept any interference, including interference that may cause undesired operation of the device The BlackBerry Curve 9350 smartphone (model number RDS41CW) complies with Industry Canada RSS 102, RSS 119, RSS 132, RSS 133, RSS-
GEN, and RSS 210 under certification number 2503A-RDS40CW. The BlackBerry Curve 9370 smartphone (model number RDR61CW) complies with Industry Canada RSS 102, RSS 132, RSS 133, RSS-GEN, and RSS 210 under certification number 2503A-RDR60CW. Class B compliance This BlackBerry device complies with the Class B limits for radio noise emissions as set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. EU regulatory conformance Research In Motion hereby declares that this BlackBerry device is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. 31 Device Applicable CE marking BlackBerry Curve 9350 smartphone (model number RDS41CW) BlackBerry Curve 9370 smartphone (model number RDR61CW) The Declaration of Conformity made under Directive 1999/5/EC (HG nr. 88/2003) is available for viewing at the following location in the EU community: www.blackberry.com/go/declarationofconformity. Research In Motion UK Limited 200 Bath Road Slough, Berkshire SL1 3XE United Kingdom If you have a Wi-Fi enabled BlackBerry device, your BlackBerry device may be operated on Wi-Fi networks in all European Union member countries. When operated in France, this equipment uses nonharmonized frequency bands. This equipment may be operated in Turkey. If you have a Wi-Fi enabled BlackBerry device, in France, outdoor operation of a wireless device is only permitted using the 2.4 to 2.454 GHz frequency band. If your BlackBerry device operates in infrastructure mode as well as in Mobile Hotspot/wireless access point mode, it will transmit in the 2.4 to 2.454 GHz frequency band. 32 Additional regulatory conformance Specific details about compliance with the following standards and regulatory bodies for your BlackBerry device may be obtained from Research In Motion:
Device Applicable conformance information BlackBerry Curve 9350 smartphone
(model number RDS41CW) BlackBerry Curve 9370 smartphone
(model number RDR61CW) PCS Type Certification Review Board
(PTCRB) Underwriters Laboratories (UL) 60950-1 requirements for Canada and the United States Radio and Telecommunications Terminal Equipment (R&TTE) Directive 1999/5/EC Global Certification Forum Certification Criteria (GCF CC) requirements Depending on the trackpad used on your BlackBerry device, the following standard might also apply:
33 Device Applicable conformance information International Electrotechnical Commission (IEC) 60825-1 2007:
Safety of Laser Products This BlackBerry device supports the Turkish SMS characters as outlined in ETSI TS 123.038 V8.0.0 (or newer version code) and ETSI TS 123.040 V8.1.0
(or newer version code). This BlackBerry device is in conformity with Turkeys EEE Directive. If you are using your BlackBerry device in Turkey, the life time of this device determined by ministry is 5 years. 34 BlackBerry device product information Product information: BlackBerry Curve 9350 smartphone Mechanical properties for the BlackBerry Curve 9350 smartphone:
weight: approximately 3.5 oz (99 g) including lithium-ion cell battery size (L x W x H): 4.3 x 2.4 x 0.4 in. (109 x 60 x 11 mm) 512 MB RAM, 512 MB eMMC The following trackpad properties might apply to your BlackBerry device:
Class 1 laser product maximum radiated power: 0.77 mW Power specifications:
removable, rechargeable lithium-ion cell battery supports 3V, 1.8V SIM cards micro-USB-compatible port for data synchronization and charging Mobile network radio specifications for model number RDS41CW:
dual-band support: CDMA 800, CDMA 1900 MHz 35 networks: CDMA2000, 1xEV-DO Rev A power class: Class 3 (CDMA 800), Class 2 (CDMA 1900) transmitting frequency: Cell 817 to 849 MHz, PCS 1850 to 1910 MHz receiving frequency: Cell 862 to 894 MHz, PCS 1930 to 1990 MHz, A-GPS E911: 1575 MHz Wi-Fi network radio specifications:
wireless LAN standard: IEEE 802.11b, IEEE 802.11g, IEEE 802.11n transmitting and receiving frequency: 2.412 to 2.472 GHz Bluetooth radio specifications:
single-band support: ISM 2.4 GHz transmitting and receiving frequency: 2402 to 2480 MHz Bluetooth Class 1 If your device supports NFC technology, the following specifications apply:
operating frequency: 13.56 MHz supported modes: reader/writer, card emulation, peer-to-peer 36 Product information: BlackBerry Curve 9370 smartphone Mechanical properties for the BlackBerry Curve 9370 smartphone:
weight: approximately 3.5 oz (99 g) including lithium-ion cell battery size (L x W x H): 4.3 x 2.4 x 0.4 in. (109 x 60 x 11 mm) 512 MB RAM, 1 GB eMMC The following trackpad properties might apply to your BlackBerry device:
Class 1 laser product maximum radiated power: 0.77 mW Power specifications:
removable, rechargeable lithium-ion cell battery supports 3V, 1.8V SIM cards micro-USB-compatible port for data synchronization and charging Mobile network radio specifications for model number RDR61CW:
dual-band support: CDMA 800, CDMA 1900 MHz quad-band support: GSM 850, GSM 900, PCS 1800, PCS 1900 MHz 37 networks: CDMA2000, 1xEV-DO Rev A, GSM/GPRS/EDGE power class: Class 3 (CDMA 800), Class 2 (CDMA 1900), Class 1
(DCS 1800, PCS 1900), Class 4 (GSM 850) as defined in GSM 5.05, Class 4 (GSM 900) as defined in GSM 02.06, Class E2 (GSM 850, GSM 900, DCS 1800, PCS 1900) transmitting frequency: Cell 824 to 849 MHz, GSM 880 to 915 MHz, DCS 1710 to 1785 MHz, PCS 1850 to 1910 MHz receiving frequency: Cell 869 to 894 MHz, GSM 925 to 960 MHz, DCS 1805 to 1880 MHz, PCS 1930 to 1990 MHz, A-GPS E911: 1575 MHz Wi-Fi network radio specifications:
wireless LAN standard: IEEE 802.11b, IEEE 802.11g, IEEE 802.11n transmitting and receiving frequency: 2.412 to 2.472 GHz Bluetooth radio specifications:
single-band support: ISM 2.4 GHz transmitting and receiving frequency: 2402 to 2480 MHz Bluetooth Class 1 If your device supports NFC technology, the following specifications apply:
operating frequency: 13.56 MHz supported modes: reader/writer, card emulation, peer-to-peer 38 Legal notice 2011 Research In Motion Limited. All rights reserved. BlackBerry, RIM, Research In Motion, and related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries around the world. ANSI is a trademark of the American National Standards Institute. Bluetooth is a trademark of Bluetooth SIG. CDMA2000 is a trademark of the Telecommunications Industry Association. CTIA - The Wireless Association is a trademark of CTIA - The Wireless Association. GSM is a trademark of the GSM MOU Association. IEEE, 802.11b, 802.11g, 802.11n, and IEEE Std 1725 are trademarks of the Institute of Electrical and Electronics Engineers, Inc. UMTS is a trademark of European Telecommunications Standard Institute. Wi-Fi is a trademark of the Wi-Fi Alliance. All other trademarks are the property of their respective owners. Portions of the BlackBerry Device Software are copyright 2007-2008 The FreeType Project (www.freetype.org). All rights reserved. This documentation including all documentation incorporated by reference herein such as documentation provided or made available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and
"AS AVAILABLE" and without condition, endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies ("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this documentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentation may describe some aspects of RIM technology in generalized terms. RIM reserves the right to 39 periodically change information that is contained in this documentation;
however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this documentation to you in a timely manner or at all. This documentation might contain references to third-party sources of information, hardware or software, products or services including components and content such as content protected by copyright and/or third-party web sites (collectively the "Third Party Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Services in this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in any way. EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OF DURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBY EXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS 40 MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED AS SET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 41 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY:
(A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIM DISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS. IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION. Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet browsing functionality with a subscription to the BlackBerry Internet Service. Check with your service provider for availability, roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's products and services may require one or more patent, trademark, copyright, or 42 other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that are provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent expressly covered by a license or other agreement with RIM. Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop Software, and/or BlackBerry Device Software. The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION. Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:
5,490,165 5,504,773 5,506,865 5,511,073 43 5,228,054 5,568,483 5,657,420 5,778,338 5,535,239 5,337,338 5,416,797 5,267,261 5,600,754 5,659,569 5,544,196 5,414,796 5,710,784 BlackBerry Curve 9350 smartphone (model number RDS41CW) BlackBerry Curve 9370 smartphone (model number RDR61CW) Research In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in Canada 44
frequency | equipment class | purpose | ||
---|---|---|---|---|
1 | 2011-12-28 | 1851.25 ~ 1908.5 | PCE - PCS Licensed Transmitter held to ear | Class II permissive change or modification of presently authorized equipment |
2 | 2412 ~ 2462 | DTS - Digital Transmission System | ||
3 | 2011-12-05 | 2412 ~ 2462 | DTS - Digital Transmission System | Original Equipment |
4 | 1851.25 ~ 1908.5 | PCE - PCS Licensed Transmitter held to ear | ||
5 | 13.56 ~ 13.56 | DXX - Part 15 Low Power Communication Device Transmitter | ||
6 | 2402 ~ 2480 | DSS - Part 15 Spread Spectrum Transmitter | ||
7 | JBP - Part 15 Class B Computing Device Peripheral |
app s | Applicant Information | |||||
---|---|---|---|---|---|---|
1 2 3 4 5 6 7 | Effective |
2011-12-28
|
||||
1 2 3 4 5 6 7 |
2011-12-05
|
|||||
1 2 3 4 5 6 7 | Applicant's complete, legal business name |
BlackBerry Limited
|
||||
1 2 3 4 5 6 7 | FCC Registration Number (FRN) |
0006040703
|
||||
1 2 3 4 5 6 7 | Physical Address |
2200 University Avenue East
|
||||
1 2 3 4 5 6 7 |
Waterloo, Ontario, N/A N2K 0A7
|
|||||
1 2 3 4 5 6 7 |
Canada
|
|||||
app s | TCB Information | |||||
1 2 3 4 5 6 7 | TCB Application Email Address |
t******@babt.com
|
||||
1 2 3 4 5 6 7 | TCB Scope |
A4: UNII devices & low power transmitters using spread spectrum techniques
|
||||
1 2 3 4 5 6 7 |
B1: Commercial mobile radio services equipment in the following 47 CFR Parts 20, 22 (cellular), 24,25 (below 3 GHz) & 27
|
|||||
1 2 3 4 5 6 7 |
A1: Low Power Transmitters below 1 GHz (except Spread Spectrum), Unintentional Radiators, EAS (Part 11) & Consumer ISM devices
|
|||||
app s | FCC ID | |||||
1 2 3 4 5 6 7 | Grantee Code |
L6A
|
||||
1 2 3 4 5 6 7 | Equipment Product Code |
RDF30CW
|
||||
app s | Person at the applicant's address to receive grant or for contact | |||||
1 2 3 4 5 6 7 | Name |
J******** W****** J******
|
||||
1 2 3 4 5 6 7 | Title |
Team Lead, RF Design
|
||||
1 2 3 4 5 6 7 | Telephone Number |
519-4********
|
||||
1 2 3 4 5 6 7 | Fax Number |
519-8********
|
||||
1 2 3 4 5 6 7 |
j******@blackberry.com
|
|||||
app s | Technical Contact | |||||
n/a | ||||||
app s | Non Technical Contact | |||||
n/a | ||||||
app s | Confidentiality (long or short term) | |||||
1 2 3 4 5 6 7 | Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | Yes | ||||
1 2 3 4 5 6 7 | Long-Term Confidentiality Does this application include a request for confidentiality for any portion(s) of the data contained in this application pursuant to 47 CFR § 0.459 of the Commission Rules?: | No | ||||
1 2 3 4 5 6 7 | Yes | |||||
1 2 3 4 5 6 7 | If so, specify the short-term confidentiality release date (MM/DD/YYYY format) | 01/19/2012 | ||||
if no date is supplied, the release date will be set to 45 calendar days past the date of grant. | ||||||
app s | Cognitive Radio & Software Defined Radio, Class, etc | |||||
1 2 3 4 5 6 7 | Is this application for software defined/cognitive radio authorization? | No | ||||
1 2 3 4 5 6 7 | Equipment Class | PCE - PCS Licensed Transmitter held to ear | ||||
1 2 3 4 5 6 7 | DTS - Digital Transmission System | |||||
1 2 3 4 5 6 7 | DXX - Part 15 Low Power Communication Device Transmitter | |||||
1 2 3 4 5 6 7 | DSS - Part 15 Spread Spectrum Transmitter | |||||
1 2 3 4 5 6 7 | JBP - Part 15 Class B Computing Device Peripheral | |||||
1 2 3 4 5 6 7 | Description of product as it is marketed: (NOTE: This text will appear below the equipment class on the grant) | BlackBerry(r) smartphone | ||||
1 2 3 4 5 6 7 | Handheld Blackberry with CDMA2000/CDMA-IMT/1xEVDO 802.11b/g/n, Bluetooth, NFC and GPS | |||||
1 2 3 4 5 6 7 | Related OET KnowledgeDataBase Inquiry: Is there a KDB inquiry associated with this application? | No | ||||
1 2 3 4 5 6 7 | Modular Equipment Type | Does not apply | ||||
1 2 3 4 5 6 7 | Purpose / Application is for | Class II permissive change or modification of presently authorized equipment | ||||
1 2 3 4 5 6 7 | Original Equipment | |||||
1 2 3 4 5 6 7 | Composite Equipment: Is the equipment in this application a composite device subject to an additional equipment authorization? | Yes | ||||
1 2 3 4 5 6 7 | Related Equipment: Is the equipment in this application part of a system that operates with, or is marketed with, another device that requires an equipment authorization? | No | ||||
1 2 3 4 5 6 7 | Grant Comments | Output power is ERP/EIRP. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 1.5 cm and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. The highest reported SAR for head, body-worn accessory, and simultaneous transmission use conditions are 1.49 W/kg, 0.96 W/kg, and 1.55 W/kg, respectively. HAC Rating is M4T3-2007. | ||||
1 2 3 4 5 6 7 | Output power is conducted. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures. SAR compliance for body worn operating configurations must be restricted to belt-clips and holsters described in this filing, or which maintain a minimum separation distance of 1.5 cm and which contain no metallic component in the assembly. End-users must be informed of the body-worn operating requirements for satisfying RF exposure compliance. The highest reported SAR for head, body-worn accessory, and simultaneous transmission use conditions are 0.15 W/kg, 0.07 W/kg, and 1.55 W/kg, respectively | |||||
1 2 3 4 5 6 7 | Output power is conducted. This device and its antenna(s) must not be co-located or operated in conjunction with any antenna or transmitter except in accordance with FCC multi-transmitter RF exposure procedures | |||||
1 2 3 4 5 6 7 | Is there an equipment authorization waiver associated with this application? | No | ||||
1 2 3 4 5 6 7 | If there is an equipment authorization waiver associated with this application, has the associated waiver been approved and all information uploaded? | No | ||||
app s | Test Firm Name and Contact Information | |||||
1 2 3 4 5 6 7 | Firm Name |
RIM Testing Services
|
||||
1 2 3 4 5 6 7 | Name |
M**** A******
|
||||
1 2 3 4 5 6 7 | Telephone Number |
519-8******** Extension:
|
||||
1 2 3 4 5 6 7 | Fax Number |
519-8********
|
||||
1 2 3 4 5 6 7 |
m******@rim.com
|
|||||
Equipment Specifications | |||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
1 | 1 | 22H | HC | 824.7 | 848.52 | 0.42 | 2.5 ppm | 1M28F9W | |||||||||||||||||||||||||||||||||
1 | 2 | 27 | HC | 1711.25 | 1753.75 | 0.97 | 2.5 ppm | 1M29F9W | |||||||||||||||||||||||||||||||||
1 | 3 | 24E | HC | 1851.25 | 1908.5 | 0.55 | 2.5 ppm | 1M29F9W | |||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
2 | 1 | 15C | CC | 2412.00000000 | 2462.00000000 | 0.0920000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
3 | 1 | 15C | CC | 2412.00000000 | 2462.00000000 | 0.0920000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
4 | 1 | 22H | HC | 824.7 | 848.52 | 0.42 | 2.5 ppm | 1M28F9W | |||||||||||||||||||||||||||||||||
4 | 2 | 27 | HC | 1711.25 | 1753.75 | 0.97 | 2.5 ppm | 1M29F9W | |||||||||||||||||||||||||||||||||
4 | 3 | 24E | HC | 1851.25 | 1908.5 | 0.55 | 2.5 ppm | 1M29F9W | |||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
5 | 1 | 15C | CC | 13.56000000 | 13.56000000 | ||||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
6 | 1 | 15C | CC | 2402.00000000 | 2480.00000000 | 0.0066000 | |||||||||||||||||||||||||||||||||||
Line | Rule Parts | Grant Notes | Lower Frequency | Upper Frequency | Power Output | Tolerance | Emission Designator | Microprocessor Number | |||||||||||||||||||||||||||||||||
7 | 1 | 15B | CC |
some individual PII (Personally Identifiable Information) available on the public forms may be redacted, original source may include additional details
This product uses the FCC Data API but is not endorsed or certified by the FCC